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stringlengths 136
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stringlengths 524
1.21k
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Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
|
Hi! I can not access my account
| 1 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! I can not access my account"}, {"role": "assistant", "content": "Alright, let me pull up your info. What is your full name?"}]
|
Chloe Zhang
| 2 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! I can not access my account"}, {"role": "assistant", "content": "Alright, let me pull up your info. What is your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "So what appears to be the problem when attempting to pull up your account?"}]
|
My grand baby ate the piece of paper I had my username and password written on
| 3 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! I can not access my account"}, {"role": "assistant", "content": "Alright, let me pull up your info. What is your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "So what appears to be the problem when attempting to pull up your account?"}, {"role": "user", "content": "My grand baby ate the piece of paper I had my username and password written on"}]
|
I waited for her to poop it out but it was not readable
| 4 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! I can not access my account"}, {"role": "assistant", "content": "Alright, let me pull up your info. What is your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "So what appears to be the problem when attempting to pull up your account?"}, {"role": "user", "content": "My grand baby ate the piece of paper I had my username and password written on"}, {"role": "user", "content": "I waited for her to poop it out but it was not readable"}, {"role": "assistant", "content": "So you have neither piece of info?"}, {"role": "assistant", "content": "We will have to start with a username recovery"}]
|
I think my username is czhang11. we can try that
| 5 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! I can not access my account"}, {"role": "assistant", "content": "Alright, let me pull up your info. What is your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "So what appears to be the problem when attempting to pull up your account?"}, {"role": "user", "content": "My grand baby ate the piece of paper I had my username and password written on"}, {"role": "user", "content": "I waited for her to poop it out but it was not readable"}, {"role": "assistant", "content": "So you have neither piece of info?"}, {"role": "assistant", "content": "We will have to start with a username recovery"}, {"role": "user", "content": "I think my username is czhang11. we can try that"}, {"role": "assistant", "content": "sure"}, {"role": "assistant", "content": "Alright that does appear to be your correct username"}]
|
Great
| 6 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! I can not access my account"}, {"role": "assistant", "content": "Alright, let me pull up your info. What is your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "So what appears to be the problem when attempting to pull up your account?"}, {"role": "user", "content": "My grand baby ate the piece of paper I had my username and password written on"}, {"role": "user", "content": "I waited for her to poop it out but it was not readable"}, {"role": "assistant", "content": "So you have neither piece of info?"}, {"role": "assistant", "content": "We will have to start with a username recovery"}, {"role": "user", "content": "I think my username is czhang11. we can try that"}, {"role": "assistant", "content": "sure"}, {"role": "assistant", "content": "Alright that does appear to be your correct username"}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "I can not access your old password, but I can assign you a new one"}, {"role": "assistant", "content": "To verify your identity, I need either your PIN or the answer to your security question"}]
|
Zhang12
| 7 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (956) 872-7568. delivery address is 3909 woodshore st newark, tx 15451.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(956) 872-7568", "username": "czhang11"}, "order": {"street_address": "3909 woodshore st", "full_address": "3909 woodshore st newark, tx 15451", "city": "newark", "state": "tx", "zip_code": "15451"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi! I can not access my account"}, {"role": "assistant", "content": "Alright, let me pull up your info. What is your full name?"}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "So what appears to be the problem when attempting to pull up your account?"}, {"role": "user", "content": "My grand baby ate the piece of paper I had my username and password written on"}, {"role": "user", "content": "I waited for her to poop it out but it was not readable"}, {"role": "assistant", "content": "So you have neither piece of info?"}, {"role": "assistant", "content": "We will have to start with a username recovery"}, {"role": "user", "content": "I think my username is czhang11. we can try that"}, {"role": "assistant", "content": "sure"}, {"role": "assistant", "content": "Alright that does appear to be your correct username"}, {"role": "user", "content": "Great"}, {"role": "assistant", "content": "I can not access your old password, but I can assign you a new one"}, {"role": "assistant", "content": "To verify your identity, I need either your PIN or the answer to your security question"}, {"role": "user", "content": "Zhang12"}, {"role": "assistant", "content": "740w0oio3rj is your new password"}, {"role": "assistant", "content": "Is there anything else I can do for you today?"}]
|
Thank you so much for that. I was able to log in. Nothing else for today
| 8 |
Customer name is joyce wu. membership level is guest. email is [email protected]. phone number is (849) 591-0618. order ID is 6049098349. purchase date was 2020-03-12. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]. payment method is paypal. delivery address is 9762 primrose ave brighton, mi 79049.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "[email protected]", "member_level": "guest", "phone": "(849) 591-0618", "username": "joycewu1"}, "order": {"street_address": "9762 primrose ave", "full_address": "9762 primrose ave brighton, mi 79049", "city": "brighton", "num_products": "1", "order_id": "6049098349", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2020-03-12", "state": "mi", "zip_code": "79049"}, "product": {"names": ["michael_kors jeans"], "amounts": [69]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}]
|
Hi, can you please tell me the status of my refund?
| 1 |
Customer name is joyce wu. membership level is guest. email is [email protected]. phone number is (849) 591-0618. order ID is 6049098349. purchase date was 2020-03-12. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]. payment method is paypal. delivery address is 9762 primrose ave brighton, mi 79049.
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product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "[email protected]", "member_level": "guest", "phone": "(849) 591-0618", "username": "joycewu1"}, "order": {"street_address": "9762 primrose ave", "full_address": "9762 primrose ave brighton, mi 79049", "city": "brighton", "num_products": "1", "order_id": "6049098349", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2020-03-12", "state": "mi", "zip_code": "79049"}, "product": {"names": ["michael_kors jeans"], "amounts": [69]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, can you please tell me the status of my refund?"}, {"role": "assistant", "content": "Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please?"}]
|
Joyce Wu
| 2 |
Customer name is joyce wu. membership level is guest. email is [email protected]. phone number is (849) 591-0618. order ID is 6049098349. purchase date was 2020-03-12. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]. payment method is paypal. delivery address is 9762 primrose ave brighton, mi 79049.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "[email protected]", "member_level": "guest", "phone": "(849) 591-0618", "username": "joycewu1"}, "order": {"street_address": "9762 primrose ave", "full_address": "9762 primrose ave brighton, mi 79049", "city": "brighton", "num_products": "1", "order_id": "6049098349", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2020-03-12", "state": "mi", "zip_code": "79049"}, "product": {"names": ["michael_kors jeans"], "amounts": [69]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, can you please tell me the status of my refund?"}, {"role": "assistant", "content": "Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please?"}, {"role": "user", "content": "Joyce Wu"}]
|
joycewu1
| 3 |
Customer name is joyce wu. membership level is guest. email is [email protected]. phone number is (849) 591-0618. order ID is 6049098349. purchase date was 2020-03-12. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]. payment method is paypal. delivery address is 9762 primrose ave brighton, mi 79049.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "[email protected]", "member_level": "guest", "phone": "(849) 591-0618", "username": "joycewu1"}, "order": {"street_address": "9762 primrose ave", "full_address": "9762 primrose ave brighton, mi 79049", "city": "brighton", "num_products": "1", "order_id": "6049098349", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2020-03-12", "state": "mi", "zip_code": "79049"}, "product": {"names": ["michael_kors jeans"], "amounts": [69]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, can you please tell me the status of my refund?"}, {"role": "assistant", "content": "Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "joycewu1"}]
| 4 |
|
Customer name is joyce wu. membership level is guest. email is [email protected]. phone number is (849) 591-0618. order ID is 6049098349. purchase date was 2020-03-12. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]. payment method is paypal. delivery address is 9762 primrose ave brighton, mi 79049.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "[email protected]", "member_level": "guest", "phone": "(849) 591-0618", "username": "joycewu1"}, "order": {"street_address": "9762 primrose ave", "full_address": "9762 primrose ave brighton, mi 79049", "city": "brighton", "num_products": "1", "order_id": "6049098349", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2020-03-12", "state": "mi", "zip_code": "79049"}, "product": {"names": ["michael_kors jeans"], "amounts": [69]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, can you please tell me the status of my refund?"}, {"role": "assistant", "content": "Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "joycewu1"}, {"role": "user", "content": "[email protected]"}]
|
6049098349
| 5 |
Customer name is joyce wu. membership level is guest. email is [email protected]. phone number is (849) 591-0618. order ID is 6049098349. purchase date was 2020-03-12. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]. payment method is paypal. delivery address is 9762 primrose ave brighton, mi 79049.
|
product_defect: refund_status
|
{"scenario": {"personal": {"customer_name": "joyce wu", "email": "[email protected]", "member_level": "guest", "phone": "(849) 591-0618", "username": "joycewu1"}, "order": {"street_address": "9762 primrose ave", "full_address": "9762 primrose ave brighton, mi 79049", "city": "brighton", "num_products": "1", "order_id": "6049098349", "packaging": "no", "payment_method": "paypal", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 69, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "purchase_date": "2020-03-12", "state": "mi", "zip_code": "79049"}, "product": {"names": ["michael_kors jeans"], "amounts": [69]}, "flow": "product_defect", "subflow": "refund_status"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_status", "customer_name": "joyce wu", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi, can you please tell me the status of my refund?"}, {"role": "assistant", "content": "Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "user", "content": "joycewu1"}, {"role": "user", "content": "[email protected]"}, {"role": "user", "content": "6049098349"}, {"role": "assistant", "content": "Okay, it looks like your refund is in progress. I see that you initiated the refund through chat yesterday. Usually, it takes a few days for the refund to be complete."}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
That was all, thanks!
| 6 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (175) 999-7354. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 2408 primrose ave san lima, ca 60978.
|
single_item_query: shirt_other_2
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(175) 999-7354"}, "order": {"street_address": "2408 primrose ave", "full_address": "2408 primrose ave san lima, ca 60978", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ca", "zip_code": "60978"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [64]}, "flow": "single_item_query", "subflow": "shirt_other_2"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_other_2", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today! How can I help you?"}]
|
I am trying to find out if you have this shirt in medium
| 1 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (175) 999-7354. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 2408 primrose ave san lima, ca 60978.
|
single_item_query: shirt_other_2
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(175) 999-7354"}, "order": {"street_address": "2408 primrose ave", "full_address": "2408 primrose ave san lima, ca 60978", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ca", "zip_code": "60978"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [64]}, "flow": "single_item_query", "subflow": "shirt_other_2"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_other_2", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today! How can I help you?"}, {"role": "user", "content": "I am trying to find out if you have this shirt in medium"}, {"role": "assistant", "content": "Sure I can look that up for you. Can I have your name please?"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is bronze. phone number is (175) 999-7354. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]. delivery address is 2408 primrose ave san lima, ca 60978.
|
single_item_query: shirt_other_2
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "member_level": "bronze", "phone": "(175) 999-7354"}, "order": {"street_address": "2408 primrose ave", "full_address": "2408 primrose ave san lima, ca 60978", "city": "san lima", "num_products": "1", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'shirt', 'amount': 64, 'image_url': 'images/tommy_hilfiger-shirt.jpeg'}]", "state": "ca", "zip_code": "60978"}, "product": {"names": ["tommy_hilfiger shirt"], "amounts": [64]}, "flow": "single_item_query", "subflow": "shirt_other_2"}, "total_dialogue_turns": 13, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "shirt_other_2", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello! Thank you for contacting us today! How can I help you?"}, {"role": "user", "content": "I am trying to find out if you have this shirt in medium"}, {"role": "assistant", "content": "Sure I can look that up for you. Can I have your name please?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Thank you, Rodridguez. Let me pull the information up about our stock quickly."}, {"role": "assistant", "content": "The shirts we have come in a wide variety of sizes. If the shirt size you are interested in is listed as empty on the website we are currently out of stock. Generally we"}, {"role": "assistant", "content": "restock at the second week of every month so you could check again then."}, {"role": "assistant", "content": "Can I help you with any other information today?"}]
|
Nope thats all I need to know thank you
| 3 |
Customer name is sanya afzal. membership level is silver. phone number is (463) 240-8317. delivery address is 9547 primrose ave san lima, ny 68797.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "silver", "phone": "(463) 240-8317", "security_answer": "alexander"}, "order": {"street_address": "9547 primrose ave", "full_address": "9547 primrose ave san lima, ny 68797", "city": "san lima", "state": "ny", "zip_code": "68797"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication.
| 1 |
Customer name is sanya afzal. membership level is silver. phone number is (463) 240-8317. delivery address is 9547 primrose ave san lima, ny 68797.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "silver", "phone": "(463) 240-8317", "security_answer": "alexander"}, "order": {"street_address": "9547 primrose ave", "full_address": "9547 primrose ave san lima, ny 68797", "city": "san lima", "state": "ny", "zip_code": "68797"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication."}]
|
I was hoping you could help me access my account
| 2 |
Customer name is sanya afzal. membership level is silver. phone number is (463) 240-8317. delivery address is 9547 primrose ave san lima, ny 68797.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "silver", "phone": "(463) 240-8317", "security_answer": "alexander"}, "order": {"street_address": "9547 primrose ave", "full_address": "9547 primrose ave san lima, ny 68797", "city": "san lima", "state": "ny", "zip_code": "68797"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication."}, {"role": "user", "content": "I was hoping you could help me access my account"}, {"role": "assistant", "content": "I can certainly help you with that. Can I please have your full name and email address?"}]
|
Sanya Afzal
| 3 |
Customer name is sanya afzal. membership level is silver. phone number is (463) 240-8317. delivery address is 9547 primrose ave san lima, ny 68797.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "silver", "phone": "(463) 240-8317", "security_answer": "alexander"}, "order": {"street_address": "9547 primrose ave", "full_address": "9547 primrose ave san lima, ny 68797", "city": "san lima", "state": "ny", "zip_code": "68797"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication."}, {"role": "user", "content": "I was hoping you could help me access my account"}, {"role": "assistant", "content": "I can certainly help you with that. Can I please have your full name and email address?"}, {"role": "user", "content": " Sanya Afzal"}]
|
I have the security answer. will that work?
| 4 |
Customer name is sanya afzal. membership level is silver. phone number is (463) 240-8317. delivery address is 9547 primrose ave san lima, ny 68797.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "silver", "phone": "(463) 240-8317", "security_answer": "alexander"}, "order": {"street_address": "9547 primrose ave", "full_address": "9547 primrose ave san lima, ny 68797", "city": "san lima", "state": "ny", "zip_code": "68797"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication."}, {"role": "user", "content": "I was hoping you could help me access my account"}, {"role": "assistant", "content": "I can certainly help you with that. Can I please have your full name and email address?"}, {"role": "user", "content": " Sanya Afzal"}, {"role": "user", "content": "I have the security answer. will that work?"}, {"role": "assistant", "content": "Yes"}]
|
Security Answer: Alexander
| 5 |
Customer name is sanya afzal. membership level is silver. phone number is (463) 240-8317. delivery address is 9547 primrose ave san lima, ny 68797.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "silver", "phone": "(463) 240-8317", "security_answer": "alexander"}, "order": {"street_address": "9547 primrose ave", "full_address": "9547 primrose ave san lima, ny 68797", "city": "san lima", "state": "ny", "zip_code": "68797"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication."}, {"role": "user", "content": "I was hoping you could help me access my account"}, {"role": "assistant", "content": "I can certainly help you with that. Can I please have your full name and email address?"}, {"role": "user", "content": " Sanya Afzal"}, {"role": "user", "content": "I have the security answer. will that work?"}, {"role": "assistant", "content": "Yes"}, {"role": "user", "content": "Security Answer: Alexander"}, {"role": "assistant", "content": "I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your account."}]
|
Thank you. Appreciate it
| 6 |
Customer name is sanya afzal. membership level is silver. phone number is (463) 240-8317. delivery address is 9547 primrose ave san lima, ny 68797.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "member_level": "silver", "phone": "(463) 240-8317", "security_answer": "alexander"}, "order": {"street_address": "9547 primrose ave", "full_address": "9547 primrose ave san lima, ny 68797", "city": "san lima", "state": "ny", "zip_code": "68797"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "sanya afzal", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication."}, {"role": "user", "content": "I was hoping you could help me access my account"}, {"role": "assistant", "content": "I can certainly help you with that. Can I please have your full name and email address?"}, {"role": "user", "content": " Sanya Afzal"}, {"role": "user", "content": "I have the security answer. will that work?"}, {"role": "assistant", "content": "Yes"}, {"role": "user", "content": "Security Answer: Alexander"}, {"role": "assistant", "content": "I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your account."}, {"role": "user", "content": "Thank you. Appreciate it"}, {"role": "assistant", "content": "Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
Thats all. Thank you
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}]
|
Hi i ordered the wrong item
| 1 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}]
|
Yes its been delivered. Was supposed to be a small but came xxl
| 2 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}]
|
Well yea replace for the right one
| 3 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}]
|
No problem
| 4 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}]
|
Rodriguez Domingo
| 5 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}]
|
OSJMTAD16Z
| 6 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}]
|
rodriguezdomingo841
| 7 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}]
|
4056860252
| 8 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}]
| 9 |
|
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "Thank you! Can you tell me your membership level please"}]
|
Silver
| 10 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "Thank you! Can you tell me your membership level please"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "When did you purchase the item?"}]
|
2019-11-29
| 11 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "Thank you! Can you tell me your membership level please"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "When did you purchase the item?"}, {"role": "user", "content": "2019-11-29"}, {"role": "assistant", "content": "Great! I can get you started on processing your return."}]
|
Awesome thanks
| 12 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "Thank you! Can you tell me your membership level please"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "When did you purchase the item?"}, {"role": "user", "content": "2019-11-29"}, {"role": "assistant", "content": "Great! I can get you started on processing your return."}, {"role": "user", "content": "Awesome thanks"}, {"role": "assistant", "content": "Can i have your full address please so I can give you a shipping label that you will need to print out."}]
|
861 Circle Drive Baltimore, NY 53721
| 13 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "Thank you! Can you tell me your membership level please"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "When did you purchase the item?"}, {"role": "user", "content": "2019-11-29"}, {"role": "assistant", "content": "Great! I can get you started on processing your return."}, {"role": "user", "content": "Awesome thanks"}, {"role": "assistant", "content": "Can i have your full address please so I can give you a shipping label that you will need to print out."}, {"role": "user", "content": "861 Circle Drive Baltimore, NY 53721"}, {"role": "assistant", "content": "Now how would you like to return the item? Your options are in store, by mail, or at a drop off center."}]
|
Mail would be best
| 14 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "Thank you! Can you tell me your membership level please"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "When did you purchase the item?"}, {"role": "user", "content": "2019-11-29"}, {"role": "assistant", "content": "Great! I can get you started on processing your return."}, {"role": "user", "content": "Awesome thanks"}, {"role": "assistant", "content": "Can i have your full address please so I can give you a shipping label that you will need to print out."}, {"role": "user", "content": "861 Circle Drive Baltimore, NY 53721"}, {"role": "assistant", "content": "Now how would you like to return the item? Your options are in store, by mail, or at a drop off center."}, {"role": "user", "content": "Mail would be best"}, {"role": "assistant", "content": "Ok. Just print out that shipping label, and you are all set."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
No thank you
| 15 |
Customer name is rodriguez domingo. membership level is silver. email is [email protected]. phone number is (650) 273-5497. order ID is 4056860252. purchase date was 2019-11-29. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 5861 circle drive baltimore, ny 53721.
|
shipping_issue: manage
|
{"scenario": {"personal": {"account_id": "osjmtad16z", "customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "silver", "phone": "(650) 273-5497", "username": "rodriguezdomingo841"}, "order": {"street_address": "5861 circle drive", "full_address": "5861 circle drive baltimore, ny 53721", "city": "baltimore", "num_products": "1", "order_id": "4056860252", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 99, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "purchase_date": "2019-11-29", "shipping_status": "delivered", "state": "ny", "zip_code": "53721"}, "product": {"names": ["calvin_klein shirt"], "amounts": [99]}, "flow": "shipping_issue", "subflow": "manage"}, "total_dialogue_turns": 36, "split": "train", "use_delexed": false, "flow": "shipping_issue", "subflow": "manage", "customer_name": "rodriguez domingo", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hello! How can I help you today?"}, {"role": "user", "content": "Hi i ordered the wrong item"}, {"role": "assistant", "content": "Ok. did you already receive the item?"}, {"role": "user", "content": "Yes its been delivered. Was supposed to be a small but came xxl"}, {"role": "assistant", "content": "So you want to return it?"}, {"role": "user", "content": "Well yea replace for the right one"}, {"role": "assistant", "content": "I'm sorry, just trying to understand what you need/want."}, {"role": "user", "content": "No problem"}, {"role": "assistant", "content": "First I'll need to pull up your account. Can I have your full name or account ID please."}, {"role": "user", "content": " Rodriguez Domingo"}, {"role": "user", "content": "OSJMTAD16Z"}, {"role": "assistant", "content": "Thank you Rodriguez!"}, {"role": "assistant", "content": "Now I'll need your username, email address, and order ID to Validate your purchase."}, {"role": "user", "content": "rodriguezdomingo841"}, {"role": "user", "content": "4056860252"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "Thank you! Can you tell me your membership level please"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "When did you purchase the item?"}, {"role": "user", "content": "2019-11-29"}, {"role": "assistant", "content": "Great! I can get you started on processing your return."}, {"role": "user", "content": "Awesome thanks"}, {"role": "assistant", "content": "Can i have your full address please so I can give you a shipping label that you will need to print out."}, {"role": "user", "content": "861 Circle Drive Baltimore, NY 53721"}, {"role": "assistant", "content": "Now how would you like to return the item? Your options are in store, by mail, or at a drop off center."}, {"role": "user", "content": "Mail would be best"}, {"role": "assistant", "content": "Ok. Just print out that shipping label, and you are all set."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}, {"role": "user", "content": "No thank you"}, {"role": "assistant", "content": "I hope you have a great day!"}]
|
You too!
| 16 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
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purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}]
|
Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors.
| 1 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}]
|
Amazon has these Guess Jeans for nearly half the price!
| 2 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}, {"role": "user", "content": "Amazon has these Guess Jeans for nearly half the price!"}, {"role": "assistant", "content": "I am sorry to hear that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}]
|
Albert Sanders
| 3 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}, {"role": "user", "content": "Amazon has these Guess Jeans for nearly half the price!"}, {"role": "assistant", "content": "I am sorry to hear that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}]
|
My account ID is DBYATE05IJ and my order ID is 7541381460
| 4 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}, {"role": "user", "content": "Amazon has these Guess Jeans for nearly half the price!"}, {"role": "assistant", "content": "I am sorry to hear that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "My account ID is DBYATE05IJ and my order ID is 7541381460"}]
|
Can you match Amazon's price?
| 5 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}, {"role": "user", "content": "Amazon has these Guess Jeans for nearly half the price!"}, {"role": "assistant", "content": "I am sorry to hear that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "My account ID is DBYATE05IJ and my order ID is 7541381460"}, {"role": "user", "content": "Can you match Amazon's price?"}, {"role": "assistant", "content": "I am sorry but we cannot change the prices that are posted."}, {"role": "assistant", "content": "Our system changes the prices on the items based on a complicated algorithm."}]
|
Are you sure there is nothing you can do? I've been a long time customer of you guys!
| 6 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}, {"role": "user", "content": "Amazon has these Guess Jeans for nearly half the price!"}, {"role": "assistant", "content": "I am sorry to hear that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "My account ID is DBYATE05IJ and my order ID is 7541381460"}, {"role": "user", "content": "Can you match Amazon's price?"}, {"role": "assistant", "content": "I am sorry but we cannot change the prices that are posted."}, {"role": "assistant", "content": "Our system changes the prices on the items based on a complicated algorithm."}, {"role": "user", "content": "Are you sure there is nothing you can do? I've been a long time customer of you guys!"}, {"role": "assistant", "content": "I would like to offer you a discount."}, {"role": "assistant", "content": "Would you like one?"}]
|
Yes, I would
| 7 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}, {"role": "user", "content": "Amazon has these Guess Jeans for nearly half the price!"}, {"role": "assistant", "content": "I am sorry to hear that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "My account ID is DBYATE05IJ and my order ID is 7541381460"}, {"role": "user", "content": "Can you match Amazon's price?"}, {"role": "assistant", "content": "I am sorry but we cannot change the prices that are posted."}, {"role": "assistant", "content": "Our system changes the prices on the items based on a complicated algorithm."}, {"role": "user", "content": "Are you sure there is nothing you can do? I've been a long time customer of you guys!"}, {"role": "assistant", "content": "I would like to offer you a discount."}, {"role": "assistant", "content": "Would you like one?"}, {"role": "user", "content": "Yes, I would"}, {"role": "assistant", "content": "Use the following promo code F9C4J"}]
|
Well, I guess it's better than nothing. Thank you for helping
| 8 |
Customer name is albert sanders. membership level is bronze. email is [email protected]. phone number is (060) 759-9344. order ID is 7541381460. ordered products: [{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]. delivery address is 5390 woodshore st raleigh, tx 26688.
|
purchase_dispute: bad_price_competitor
|
{"scenario": {"personal": {"account_id": "dbyate05ij", "customer_name": "albert sanders", "email": "[email protected]", "member_level": "bronze", "phone": "(060) 759-9344", "username": "asanders009"}, "order": {"street_address": "5390 woodshore st", "full_address": "5390 woodshore st raleigh, tx 26688", "city": "raleigh", "num_products": "1", "order_id": "7541381460", "products": "[{'brand': 'guess', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/guess-jeans.jpeg'}]", "state": "tx", "zip_code": "26688"}, "product": {"names": ["guess jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "bad_price_competitor"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "bad_price_competitor", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you?"}, {"role": "user", "content": "Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors."}, {"role": "user", "content": "Amazon has these Guess Jeans for nearly half the price!"}, {"role": "assistant", "content": "I am sorry to hear that."}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "Albert Sanders"}, {"role": "assistant", "content": "Could I have your account id and order id to verify your identity?"}, {"role": "user", "content": "My account ID is DBYATE05IJ and my order ID is 7541381460"}, {"role": "user", "content": "Can you match Amazon's price?"}, {"role": "assistant", "content": "I am sorry but we cannot change the prices that are posted."}, {"role": "assistant", "content": "Our system changes the prices on the items based on a complicated algorithm."}, {"role": "user", "content": "Are you sure there is nothing you can do? I've been a long time customer of you guys!"}, {"role": "assistant", "content": "I would like to offer you a discount."}, {"role": "assistant", "content": "Would you like one?"}, {"role": "user", "content": "Yes, I would"}, {"role": "assistant", "content": "Use the following promo code F9C4J"}, {"role": "user", "content": "Well, I guess it's better than nothing. Thank you for helping"}, {"role": "assistant", "content": "to get a %20 discount"}, {"role": "assistant", "content": "Can I help you with anything else?"}]
|
Nope, that was it.
| 9 |
Customer name is norman bouchard. membership level is bronze. phone number is (543) 368-6190. delivery address is 3603 2nd ave raleigh, mi 80528.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(543) 368-6190", "pin_number": "319734"}, "order": {"street_address": "3603 2nd ave", "full_address": "3603 2nd ave raleigh, mi 80528", "city": "raleigh", "state": "mi", "zip_code": "80528"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}]
|
so I don't have the phone I was authenticated for your site on anymore
| 1 |
Customer name is norman bouchard. membership level is bronze. phone number is (543) 368-6190. delivery address is 3603 2nd ave raleigh, mi 80528.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(543) 368-6190", "pin_number": "319734"}, "order": {"street_address": "3603 2nd ave", "full_address": "3603 2nd ave raleigh, mi 80528", "city": "raleigh", "state": "mi", "zip_code": "80528"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "so I don't have the phone I was authenticated for your site on anymore"}]
|
and I need to get it on my new phone here
| 2 |
Customer name is norman bouchard. membership level is bronze. phone number is (543) 368-6190. delivery address is 3603 2nd ave raleigh, mi 80528.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(543) 368-6190", "pin_number": "319734"}, "order": {"street_address": "3603 2nd ave", "full_address": "3603 2nd ave raleigh, mi 80528", "city": "raleigh", "state": "mi", "zip_code": "80528"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "so I don't have the phone I was authenticated for your site on anymore"}, {"role": "user", "content": "and I need to get it on my new phone here"}, {"role": "assistant", "content": "Let me help you with that."}]
|
ok
| 3 |
Customer name is norman bouchard. membership level is bronze. phone number is (543) 368-6190. delivery address is 3603 2nd ave raleigh, mi 80528.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(543) 368-6190", "pin_number": "319734"}, "order": {"street_address": "3603 2nd ave", "full_address": "3603 2nd ave raleigh, mi 80528", "city": "raleigh", "state": "mi", "zip_code": "80528"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "so I don't have the phone I was authenticated for your site on anymore"}, {"role": "user", "content": "and I need to get it on my new phone here"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I have your full name or account id?"}]
|
norman bouchard
| 4 |
Customer name is norman bouchard. membership level is bronze. phone number is (543) 368-6190. delivery address is 3603 2nd ave raleigh, mi 80528.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(543) 368-6190", "pin_number": "319734"}, "order": {"street_address": "3603 2nd ave", "full_address": "3603 2nd ave raleigh, mi 80528", "city": "raleigh", "state": "mi", "zip_code": "80528"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "so I don't have the phone I was authenticated for your site on anymore"}, {"role": "user", "content": "and I need to get it on my new phone here"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "norman bouchard"}, {"role": "assistant", "content": "Could I have your email address?"}]
| 5 |
|
Customer name is norman bouchard. membership level is bronze. phone number is (543) 368-6190. delivery address is 3603 2nd ave raleigh, mi 80528.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(543) 368-6190", "pin_number": "319734"}, "order": {"street_address": "3603 2nd ave", "full_address": "3603 2nd ave raleigh, mi 80528", "city": "raleigh", "state": "mi", "zip_code": "80528"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "so I don't have the phone I was authenticated for your site on anymore"}, {"role": "user", "content": "and I need to get it on my new phone here"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "norman bouchard"}, {"role": "assistant", "content": "Could I have your email address?"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "The two factor authorization will be sent to you email."}]
|
ok great
| 6 |
Customer name is norman bouchard. membership level is bronze. phone number is (543) 368-6190. delivery address is 3603 2nd ave raleigh, mi 80528.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(543) 368-6190", "pin_number": "319734"}, "order": {"street_address": "3603 2nd ave", "full_address": "3603 2nd ave raleigh, mi 80528", "city": "raleigh", "state": "mi", "zip_code": "80528"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "AcmeBrands, how may I help you?"}, {"role": "user", "content": "so I don't have the phone I was authenticated for your site on anymore"}, {"role": "user", "content": "and I need to get it on my new phone here"}, {"role": "assistant", "content": "Let me help you with that."}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Could I have your full name or account id?"}, {"role": "user", "content": "norman bouchard"}, {"role": "assistant", "content": "Could I have your email address?"}, {"role": "user", "content": "[email protected]"}, {"role": "assistant", "content": "The two factor authorization will be sent to you email."}, {"role": "user", "content": "ok great"}, {"role": "assistant", "content": "You should also check the best practices for security on the link that I am sending."}, {"role": "assistant", "content": "Can I help you with anything else?"}]
|
thats it thanks for that
| 7 |
Customer name is david williams. membership level is guest. phone number is (841) 583-5910. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 1085 1st ave monterey, tx 87732.
|
single_item_query: jeans_how_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(841) 583-5910"}, "order": {"street_address": "1085 1st ave", "full_address": "1085 1st ave monterey, tx 87732", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "tx", "zip_code": "87732"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}]
|
Yes, I'd like some more info on the Michael Kors jeans. Can you tell me what sizes they come in?
| 1 |
Customer name is david williams. membership level is guest. phone number is (841) 583-5910. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 1085 1st ave monterey, tx 87732.
|
single_item_query: jeans_how_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(841) 583-5910"}, "order": {"street_address": "1085 1st ave", "full_address": "1085 1st ave monterey, tx 87732", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "tx", "zip_code": "87732"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "Yes, I'd like some more info on the Michael Kors jeans. Can you tell me what sizes they come in?"}, {"role": "assistant", "content": "These jeans come in many widths. The insteam is generally the standard 36 inch inseam."}, {"role": "assistant", "content": "Did that help answer your question?"}]
|
can you recommend someting with a smaller inseam, maybe 32
| 2 |
Customer name is david williams. membership level is guest. phone number is (841) 583-5910. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 1085 1st ave monterey, tx 87732.
|
single_item_query: jeans_how_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(841) 583-5910"}, "order": {"street_address": "1085 1st ave", "full_address": "1085 1st ave monterey, tx 87732", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "tx", "zip_code": "87732"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "Yes, I'd like some more info on the Michael Kors jeans. Can you tell me what sizes they come in?"}, {"role": "assistant", "content": "These jeans come in many widths. The insteam is generally the standard 36 inch inseam."}, {"role": "assistant", "content": "Did that help answer your question?"}, {"role": "user", "content": "can you recommend someting with a smaller inseam, maybe 32"}, {"role": "assistant", "content": "You can try searching the website to see what is in stock. Our jeans are usually restocked at the beginning of each month so that would be the best time to check for the widest availability."}]
|
Okay, I will take a look and see what is available now. Thanks for your help
| 3 |
Customer name is david williams. membership level is guest. phone number is (841) 583-5910. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 1085 1st ave monterey, tx 87732.
|
single_item_query: jeans_how_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(841) 583-5910"}, "order": {"street_address": "1085 1st ave", "full_address": "1085 1st ave monterey, tx 87732", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "tx", "zip_code": "87732"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "Yes, I'd like some more info on the Michael Kors jeans. Can you tell me what sizes they come in?"}, {"role": "assistant", "content": "These jeans come in many widths. The insteam is generally the standard 36 inch inseam."}, {"role": "assistant", "content": "Did that help answer your question?"}, {"role": "user", "content": "can you recommend someting with a smaller inseam, maybe 32"}, {"role": "assistant", "content": "You can try searching the website to see what is in stock. Our jeans are usually restocked at the beginning of each month so that would be the best time to check for the widest availability."}, {"role": "user", "content": "Okay, I will take a look and see what is available now. Thanks for your help"}, {"role": "assistant", "content": "Certainly, is there anything else I can help with today?"}]
|
yes, can you tell me how often the jeans should be washed?
| 4 |
Customer name is david williams. membership level is guest. phone number is (841) 583-5910. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 1085 1st ave monterey, tx 87732.
|
single_item_query: jeans_how_2
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(841) 583-5910"}, "order": {"street_address": "1085 1st ave", "full_address": "1085 1st ave monterey, tx 87732", "city": "monterey", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 74, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "tx", "zip_code": "87732"}, "product": {"names": ["michael_kors jeans"], "amounts": [74]}, "flow": "single_item_query", "subflow": "jeans_how_2"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jeans_how_2", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help you today?"}, {"role": "user", "content": "Yes, I'd like some more info on the Michael Kors jeans. Can you tell me what sizes they come in?"}, {"role": "assistant", "content": "These jeans come in many widths. The insteam is generally the standard 36 inch inseam."}, {"role": "assistant", "content": "Did that help answer your question?"}, {"role": "user", "content": "can you recommend someting with a smaller inseam, maybe 32"}, {"role": "assistant", "content": "You can try searching the website to see what is in stock. Our jeans are usually restocked at the beginning of each month so that would be the best time to check for the widest availability."}, {"role": "user", "content": "Okay, I will take a look and see what is available now. Thanks for your help"}, {"role": "assistant", "content": "Certainly, is there anything else I can help with today?"}, {"role": "user", "content": "yes, can you tell me how often the jeans should be washed?"}, {"role": "assistant", "content": "If you are wearing them two or three times a week, you should wash them about once a week to preserve the color. If you are wearing them playing sports or doing something that would soil them more heavily than normal then we would suggest washing th"}, {"role": "assistant", "content": "Do you have any other questions?"}]
|
no that is all. Thanks and have a good day
| 5 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}]
|
Hello.
| 1 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}]
|
I actually wanted to check an order status online but I forgot my username
| 2 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}]
|
Would you be able to help?
| 3 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}, {"role": "user", "content": "Would you be able to help?"}, {"role": "assistant", "content": "Absolutely, can I have your full name or account ID?"}]
|
Yes.
| 4 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}, {"role": "user", "content": "Would you be able to help?"}, {"role": "assistant", "content": "Absolutely, can I have your full name or account ID?"}, {"role": "user", "content": "Yes."}]
|
Chloe Zhang
| 5 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}, {"role": "user", "content": "Would you be able to help?"}, {"role": "assistant", "content": "Absolutely, can I have your full name or account ID?"}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, can I also have your zip code, phone number, or email address? I need 2 of those 3."}]
|
Yes.
| 6 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}, {"role": "user", "content": "Would you be able to help?"}, {"role": "assistant", "content": "Absolutely, can I have your full name or account ID?"}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, can I also have your zip code, phone number, or email address? I need 2 of those 3."}, {"role": "user", "content": "Yes."}]
|
My zip code is 83942
| 7 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}, {"role": "user", "content": "Would you be able to help?"}, {"role": "assistant", "content": "Absolutely, can I have your full name or account ID?"}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, can I also have your zip code, phone number, or email address? I need 2 of those 3."}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "My zip code is 83942"}]
|
Phone number is 482-837-8571
| 8 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}, {"role": "user", "content": "Would you be able to help?"}, {"role": "assistant", "content": "Absolutely, can I have your full name or account ID?"}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, can I also have your zip code, phone number, or email address? I need 2 of those 3."}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "My zip code is 83942"}, {"role": "user", "content": "Phone number is 482-837-8571"}, {"role": "assistant", "content": "I see that your username is czhang1"}, {"role": "assistant", "content": "Is there anything else I can help with today?"}]
|
No that would be all.
| 9 |
Customer name is chloe zhang. membership level is gold. email is [email protected]. phone number is (482) 837-8571. delivery address is 0888 lexington ave raleigh, ny 83942.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "email": "[email protected]", "member_level": "gold", "phone": "(482) 837-8571", "username": "chloez90"}, "order": {"street_address": "0888 lexington ave", "full_address": "0888 lexington ave raleigh, ny 83942", "city": "raleigh", "state": "ny", "zip_code": "83942"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "Hello."}, {"role": "user", "content": "I actually wanted to check an order status online but I forgot my username"}, {"role": "user", "content": "Would you be able to help?"}, {"role": "assistant", "content": "Absolutely, can I have your full name or account ID?"}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "Chloe Zhang"}, {"role": "assistant", "content": "Thank you Chloe, can I also have your zip code, phone number, or email address? I need 2 of those 3."}, {"role": "user", "content": "Yes."}, {"role": "user", "content": "My zip code is 83942"}, {"role": "user", "content": "Phone number is 482-837-8571"}, {"role": "assistant", "content": "I see that your username is czhang1"}, {"role": "assistant", "content": "Is there anything else I can help with today?"}, {"role": "user", "content": "No that would be all."}]
|
Thank you!
| 10 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
Hi, I want to make sure everything is okay with my order.
| 1 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}]
|
Alessandro Phoenix
| 2 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}]
|
GNGHRRLS4H
| 3 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "GNGHRRLS4H"}]
|
6073118193
| 4 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "GNGHRRLS4H"}, {"role": "user", "content": "6073118193"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can you please provide me with more details about your question regarding your order?"}]
|
sure.
| 5 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "GNGHRRLS4H"}, {"role": "user", "content": "6073118193"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can you please provide me with more details about your question regarding your order?"}, {"role": "user", "content": "sure."}]
|
I ordered one item, but the email I got says I ordered two. But I didn't.
| 6 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "GNGHRRLS4H"}, {"role": "user", "content": "6073118193"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can you please provide me with more details about your question regarding your order?"}, {"role": "user", "content": "sure."}, {"role": "user", "content": "I ordered one item, but the email I got says I ordered two. But I didn't."}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Please give me one moment."}, {"role": "assistant", "content": "Thank you for your patience. I've reviewed your order and it seems that we made a mistake and sent you an extra item."}, {"role": "assistant", "content": "Can you please tell me the shipping status of the order?"}]
|
oh.
| 7 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "GNGHRRLS4H"}, {"role": "user", "content": "6073118193"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can you please provide me with more details about your question regarding your order?"}, {"role": "user", "content": "sure."}, {"role": "user", "content": "I ordered one item, but the email I got says I ordered two. But I didn't."}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Please give me one moment."}, {"role": "assistant", "content": "Thank you for your patience. I've reviewed your order and it seems that we made a mistake and sent you an extra item."}, {"role": "assistant", "content": "Can you please tell me the shipping status of the order?"}, {"role": "user", "content": "oh."}]
|
It says Delivered. But I haven't checked my mailbox today.
| 8 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "GNGHRRLS4H"}, {"role": "user", "content": "6073118193"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can you please provide me with more details about your question regarding your order?"}, {"role": "user", "content": "sure."}, {"role": "user", "content": "I ordered one item, but the email I got says I ordered two. But I didn't."}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Please give me one moment."}, {"role": "assistant", "content": "Thank you for your patience. I've reviewed your order and it seems that we made a mistake and sent you an extra item."}, {"role": "assistant", "content": "Can you please tell me the shipping status of the order?"}, {"role": "user", "content": "oh."}, {"role": "user", "content": "It says Delivered. But I haven't checked my mailbox today."}, {"role": "assistant", "content": "Ok, no problem. I've already removed the extra item from your order. Can you please contact us again to start the return process after you've received the package?"}]
|
Yes I sure will.
| 9 |
Customer name is alessandro phoenix. membership level is guest. phone number is (915) 196-7224. order ID is 6073118193. ordered products: [{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]. delivery address is 8547 brushwick dr san mateo, mi 94154.
|
order_issue: status_quantity
|
{"scenario": {"personal": {"account_id": "gnghrrls4h", "customer_name": "alessandro phoenix", "member_level": "guest", "phone": "(915) 196-7224"}, "order": {"street_address": "8547 brushwick dr", "full_address": "8547 brushwick dr san mateo, mi 94154", "city": "san mateo", "num_products": "1", "order_id": "6073118193", "products": "[{'brand': 'guess', 'product_type': 'boots', 'amount': 59, 'image_url': 'images/guess-boots.jpeg'}]", "shipping_status": "delivered", "state": "mi", "zip_code": "94154"}, "product": {"names": ["guess boots"], "amounts": [59]}, "flow": "order_issue", "subflow": "status_quantity"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_quantity", "customer_name": "alessandro phoenix", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "Hi, I want to make sure everything is okay with my order."}, {"role": "assistant", "content": "Sure, no problem. Can I please have your full name, account ID, and order ID?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "user", "content": "GNGHRRLS4H"}, {"role": "user", "content": "6073118193"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Can you please provide me with more details about your question regarding your order?"}, {"role": "user", "content": "sure."}, {"role": "user", "content": "I ordered one item, but the email I got says I ordered two. But I didn't."}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Please give me one moment."}, {"role": "assistant", "content": "Thank you for your patience. I've reviewed your order and it seems that we made a mistake and sent you an extra item."}, {"role": "assistant", "content": "Can you please tell me the shipping status of the order?"}, {"role": "user", "content": "oh."}, {"role": "user", "content": "It says Delivered. But I haven't checked my mailbox today."}, {"role": "assistant", "content": "Ok, no problem. I've already removed the extra item from your order. Can you please contact us again to start the return process after you've received the package?"}, {"role": "user", "content": "Yes I sure will."}, {"role": "assistant", "content": "Thank you. I sincerely apologize for the inconvenience."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
|
That's okay. I think that's it. Thank you.
| 10 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
|
product_defect: return_color
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}]
|
I would like to return the product. Because It is green not black.
| 1 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
|
product_defect: return_color
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}]
|
Yes
| 2 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
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{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}]
|
My name is Crystal Minh and my account ID is 723U2B2
| 3 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
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{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}, {"role": "user", "content": "My name is Crystal Minh and my account ID is 723U2B2"}, {"role": "assistant", "content": "Thank you Crystal. Can I get your username, email address, and order number please?"}]
|
My username is crystalminh090, my email is [email protected]. My order ID is 9321172898
| 4 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}, {"role": "user", "content": "My name is Crystal Minh and my account ID is 723U2B2"}, {"role": "assistant", "content": "Thank you Crystal. Can I get your username, email address, and order number please?"}, {"role": "user", "content": "My username is crystalminh090, my email is [email protected]. My order ID is 9321172898"}, {"role": "assistant", "content": "Thank you Crystal. One moment please."}, {"role": "assistant", "content": "Can you tell what membership level you are?"}]
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It is Bronze
| 5 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
|
{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}, {"role": "user", "content": "My name is Crystal Minh and my account ID is 723U2B2"}, {"role": "assistant", "content": "Thank you Crystal. Can I get your username, email address, and order number please?"}, {"role": "user", "content": "My username is crystalminh090, my email is [email protected]. My order ID is 9321172898"}, {"role": "assistant", "content": "Thank you Crystal. One moment please."}, {"role": "assistant", "content": "Can you tell what membership level you are?"}, {"role": "user", "content": "It is Bronze"}, {"role": "assistant", "content": "Thanks Crystal. When was this purchase made?"}]
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I think It was around December 10 of last year.
| 6 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
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{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}, {"role": "user", "content": "My name is Crystal Minh and my account ID is 723U2B2"}, {"role": "assistant", "content": "Thank you Crystal. Can I get your username, email address, and order number please?"}, {"role": "user", "content": "My username is crystalminh090, my email is [email protected]. My order ID is 9321172898"}, {"role": "assistant", "content": "Thank you Crystal. One moment please."}, {"role": "assistant", "content": "Can you tell what membership level you are?"}, {"role": "user", "content": "It is Bronze"}, {"role": "assistant", "content": "Thanks Crystal. When was this purchase made?"}, {"role": "user", "content": "I think It was around December 10 of last year."}, {"role": "assistant", "content": "Ok that is past our 90 policy. Do you still have the receipt or original package?"}]
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The item is in original packaging.
| 7 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
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{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}, {"role": "user", "content": "My name is Crystal Minh and my account ID is 723U2B2"}, {"role": "assistant", "content": "Thank you Crystal. Can I get your username, email address, and order number please?"}, {"role": "user", "content": "My username is crystalminh090, my email is [email protected]. My order ID is 9321172898"}, {"role": "assistant", "content": "Thank you Crystal. One moment please."}, {"role": "assistant", "content": "Can you tell what membership level you are?"}, {"role": "user", "content": "It is Bronze"}, {"role": "assistant", "content": "Thanks Crystal. When was this purchase made?"}, {"role": "user", "content": "I think It was around December 10 of last year."}, {"role": "assistant", "content": "Ok that is past our 90 policy. Do you still have the receipt or original package?"}, {"role": "user", "content": "The item is in original packaging."}, {"role": "assistant", "content": "Great. Since you have that we can process the return."}, {"role": "assistant", "content": "We can do that by mail, in store, or by drop off?"}]
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I would prefer for drop off.
| 8 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
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{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}, {"role": "user", "content": "My name is Crystal Minh and my account ID is 723U2B2"}, {"role": "assistant", "content": "Thank you Crystal. Can I get your username, email address, and order number please?"}, {"role": "user", "content": "My username is crystalminh090, my email is [email protected]. My order ID is 9321172898"}, {"role": "assistant", "content": "Thank you Crystal. One moment please."}, {"role": "assistant", "content": "Can you tell what membership level you are?"}, {"role": "user", "content": "It is Bronze"}, {"role": "assistant", "content": "Thanks Crystal. When was this purchase made?"}, {"role": "user", "content": "I think It was around December 10 of last year."}, {"role": "assistant", "content": "Ok that is past our 90 policy. Do you still have the receipt or original package?"}, {"role": "user", "content": "The item is in original packaging."}, {"role": "assistant", "content": "Great. Since you have that we can process the return."}, {"role": "assistant", "content": "We can do that by mail, in store, or by drop off?"}, {"role": "user", "content": "I would prefer for drop off."}, {"role": "assistant", "content": "Can I get your address. I will send you a label in case you need to mail it."}]
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It is 3283 Circle Drive Monterey, CA 59403
| 9 |
Customer name is crystal minh. membership level is bronze. email is [email protected]. phone number is (810) 255-2440. order ID is 9321172898. purchase date was 2019-12-10. ordered products: [{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]. payment method is credit card. delivery address is 3283 circle drive monterey, ca 59403.
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product_defect: return_color
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{"scenario": {"personal": {"customer_name": "crystal minh", "email": "[email protected]", "member_level": "bronze", "phone": "(810) 255-2440", "username": "crystalminh090"}, "order": {"street_address": "3283 circle drive", "full_address": "3283 circle drive monterey, ca 59403", "city": "monterey", "num_products": "1", "order_id": "9321172898", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/guess-jacket.jpeg'}]", "purchase_date": "2019-12-10", "state": "ca", "zip_code": "59403"}, "product": {"names": ["guess jacket"], "amounts": [49]}, "flow": "product_defect", "subflow": "return_color"}, "total_dialogue_turns": 29, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_color", "customer_name": "crystal minh", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hi. Can I help you with anything today?"}, {"role": "user", "content": "I would like to return the product. Because It is green not black."}, {"role": "assistant", "content": "So you received your item and the clor is wrong?"}, {"role": "assistant", "content": "color"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Can I get your name and account ID please?"}, {"role": "user", "content": "My name is Crystal Minh and my account ID is 723U2B2"}, {"role": "assistant", "content": "Thank you Crystal. Can I get your username, email address, and order number please?"}, {"role": "user", "content": "My username is crystalminh090, my email is [email protected]. My order ID is 9321172898"}, {"role": "assistant", "content": "Thank you Crystal. One moment please."}, {"role": "assistant", "content": "Can you tell what membership level you are?"}, {"role": "user", "content": "It is Bronze"}, {"role": "assistant", "content": "Thanks Crystal. When was this purchase made?"}, {"role": "user", "content": "I think It was around December 10 of last year."}, {"role": "assistant", "content": "Ok that is past our 90 policy. Do you still have the receipt or original package?"}, {"role": "user", "content": "The item is in original packaging."}, {"role": "assistant", "content": "Great. Since you have that we can process the return."}, {"role": "assistant", "content": "We can do that by mail, in store, or by drop off?"}, {"role": "user", "content": "I would prefer for drop off."}, {"role": "assistant", "content": "Can I get your address. I will send you a label in case you need to mail it."}, {"role": "user", "content": "It is 3283 Circle Drive Monterey, CA 59403"}, {"role": "assistant", "content": "Thanks. Is there anything else I can help you with?"}]
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Nothing else.
| 10 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
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product_defect: refund_update
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{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
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[{"role": "assistant", "content": "HI, how can I help you?"}]
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I want to know the state of my refund
| 1 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
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product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}]
|
Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund.
| 2 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
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product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}, {"role": "user", "content": " Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund."}, {"role": "assistant", "content": "Got it. Ok, let me take a look."}, {"role": "assistant", "content": "Can I please have your username, email, and order ID?"}]
|
Order ID: 5581075586
| 3 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}, {"role": "user", "content": " Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund."}, {"role": "assistant", "content": "Got it. Ok, let me take a look."}, {"role": "assistant", "content": "Can I please have your username, email, and order ID?"}, {"role": "user", "content": "Order ID: 5581075586"}]
|
Username: alberts2
| 4 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}, {"role": "user", "content": " Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund."}, {"role": "assistant", "content": "Got it. Ok, let me take a look."}, {"role": "assistant", "content": "Can I please have your username, email, and order ID?"}, {"role": "user", "content": "Order ID: 5581075586"}, {"role": "user", "content": "Username: alberts2"}, {"role": "assistant", "content": "Ok, and what is your email address?"}]
|
Email Address: [email protected]
| 5 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}, {"role": "user", "content": " Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund."}, {"role": "assistant", "content": "Got it. Ok, let me take a look."}, {"role": "assistant", "content": "Can I please have your username, email, and order ID?"}, {"role": "user", "content": "Order ID: 5581075586"}, {"role": "user", "content": "Username: alberts2"}, {"role": "assistant", "content": "Ok, and what is your email address?"}, {"role": "user", "content": "Email Address: [email protected]"}, {"role": "assistant", "content": "Great. The status is \"not started\""}, {"role": "assistant", "content": "What is the reason for the new return?"}]
|
My email stating that i have a refund of $100 dollars and i would like to order the Michael kors boots for $64 so i just want to know what would be my refund status when i order the boots
| 6 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}, {"role": "user", "content": " Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund."}, {"role": "assistant", "content": "Got it. Ok, let me take a look."}, {"role": "assistant", "content": "Can I please have your username, email, and order ID?"}, {"role": "user", "content": "Order ID: 5581075586"}, {"role": "user", "content": "Username: alberts2"}, {"role": "assistant", "content": "Ok, and what is your email address?"}, {"role": "user", "content": "Email Address: [email protected]"}, {"role": "assistant", "content": "Great. The status is \"not started\""}, {"role": "assistant", "content": "What is the reason for the new return?"}, {"role": "user", "content": "My email stating that i have a refund of $100 dollars and i would like to order the Michael kors boots for $64 so i just want to know what would be my refund status when i order the boots"}, {"role": "assistant", "content": "Ok I see. So you are wanting to purchase the boots?"}]
|
Im sorry no i would like to get a refund on the boots
| 7 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}, {"role": "user", "content": " Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund."}, {"role": "assistant", "content": "Got it. Ok, let me take a look."}, {"role": "assistant", "content": "Can I please have your username, email, and order ID?"}, {"role": "user", "content": "Order ID: 5581075586"}, {"role": "user", "content": "Username: alberts2"}, {"role": "assistant", "content": "Ok, and what is your email address?"}, {"role": "user", "content": "Email Address: [email protected]"}, {"role": "assistant", "content": "Great. The status is \"not started\""}, {"role": "assistant", "content": "What is the reason for the new return?"}, {"role": "user", "content": "My email stating that i have a refund of $100 dollars and i would like to order the Michael kors boots for $64 so i just want to know what would be my refund status when i order the boots"}, {"role": "assistant", "content": "Ok I see. So you are wanting to purchase the boots?"}, {"role": "user", "content": "Im sorry no i would like to get a refund on the boots"}, {"role": "assistant", "content": "I see. Of course. Just a moment please"}]
|
ok
| 8 |
Customer name is albert sanders. membership level is guest. email is [email protected]. phone number is (668) 125-2195. order ID is 5581075586. purchase date was 2019-11-24. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. payment method is debit card. delivery address is 2429 lincoln ave la fayette, mi 54793.
|
product_defect: refund_update
|
{"scenario": {"personal": {"customer_name": "albert sanders", "email": "[email protected]", "member_level": "guest", "phone": "(668) 125-2195", "username": "alberts2"}, "order": {"street_address": "2429 lincoln ave", "full_address": "2429 lincoln ave la fayette, mi 54793", "city": "la fayette", "num_products": "1", "order_id": "5581075586", "packaging": "no", "payment_method": "debit card", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "purchase_date": "2019-11-24", "state": "mi", "zip_code": "54793"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "product_defect", "subflow": "refund_update"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_update", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "HI, how can I help you?"}, {"role": "user", "content": "I want to know the state of my refund"}, {"role": "assistant", "content": "Sure, happy to help. Can I start with your name please?"}, {"role": "user", "content": " Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund."}, {"role": "assistant", "content": "Got it. Ok, let me take a look."}, {"role": "assistant", "content": "Can I please have your username, email, and order ID?"}, {"role": "user", "content": "Order ID: 5581075586"}, {"role": "user", "content": "Username: alberts2"}, {"role": "assistant", "content": "Ok, and what is your email address?"}, {"role": "user", "content": "Email Address: [email protected]"}, {"role": "assistant", "content": "Great. The status is \"not started\""}, {"role": "assistant", "content": "What is the reason for the new return?"}, {"role": "user", "content": "My email stating that i have a refund of $100 dollars and i would like to order the Michael kors boots for $64 so i just want to know what would be my refund status when i order the boots"}, {"role": "assistant", "content": "Ok I see. So you are wanting to purchase the boots?"}, {"role": "user", "content": "Im sorry no i would like to get a refund on the boots"}, {"role": "assistant", "content": "I see. Of course. Just a moment please"}, {"role": "user", "content": "ok"}, {"role": "assistant", "content": "Great. With the boots refunded, your refund will now be $164."}, {"role": "assistant", "content": "Is there anything else I can do for you?"}]
|
that will be all thank you
| 9 |
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