Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
Electronics arrived with wrong regional plugs
|
Product Quality
|
Immediate
|
Product Quality | Immediate
|
Clothing arrived with undisclosed 'final sale'
|
Product Quality
|
High
|
Product Quality | High
|
Product materials react dangerously to water
|
Product Quality
|
Medium
|
Product Quality | Medium
|
Toy arrived with sharp protrusions
|
Product Quality
|
High
|
Product Quality | High
|
Appliance arrived with factory testing residue
|
Product Quality
|
Immediate
|
Product Quality | Immediate
|
Cosmetics arrived with separated ingredients
|
Product Quality
|
High
|
Product Quality | High
|
Furniture arrived with incorrect assembly hardware
|
Product Quality
|
Medium
|
Product Quality | Medium
|
Product arrived with undisclosed account requirement
|
Product Quality
|
High
|
Product Quality | High
|
Return label never provided despite policy
|
Returns
|
High
|
Returns | High
|
Refund processed but not received after 30 days
|
Returns
|
Immediate
|
Returns | Immediate
|
Return tracking shows delivered but refund not issued
|
Returns
|
High
|
Returns | High
|
Prepaid return label is invalid at carrier
|
Returns
|
Medium
|
Returns | Medium
|
Return initiated but no RMA number provided
|
Returns
|
High
|
Returns | High
|
Refund issued to wrong payment method
|
Returns
|
Immediate
|
Returns | Immediate
|
Return shipping costs deducted without warning
|
Returns
|
High
|
Returns | High
|
Return package refused at warehouse
|
Returns
|
Medium
|
Returns | Medium
|
Partial refund issued without explanation
|
Returns
|
High
|
Returns | High
|
Return label charges unexpected customs fees
|
Returns
|
Immediate
|
Returns | Immediate
|
Return status shows 'processing' indefinitely
|
Returns
|
High
|
Returns | High
|
Refund amount differs from return receipt
|
Returns
|
Medium
|
Returns | Medium
|
Return instructions contradict policy
|
Returns
|
High
|
Returns | High
|
Return label generates error when printing
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed for 'additional inspection'
|
Returns
|
High
|
Returns | High
|
Return requires original packaging that wasn't kept
|
Returns
|
Medium
|
Returns | Medium
|
Return tracking never updates after drop-off
|
Returns
|
High
|
Returns | High
|
Refund processed as store credit without consent
|
Returns
|
Immediate
|
Returns | Immediate
|
Return portal crashes during submission
|
Returns
|
High
|
Returns | High
|
Return rejected for missing barcode that was included
|
Returns
|
Medium
|
Returns | Medium
|
Refund missing return shipping reimbursement
|
Returns
|
High
|
Returns | High
|
Return label has wrong warehouse address
|
Returns
|
Immediate
|
Returns | Immediate
|
Return status never updates from 'initiated'
|
Returns
|
High
|
Returns | High
|
Refund held for undisclosed restocking fee
|
Returns
|
Medium
|
Returns | Medium
|
Return requires receipt despite online account
|
Returns
|
High
|
Returns | High
|
Return label expired before use
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'high return volume'
|
Returns
|
High
|
Returns | High
|
Return items lost by carrier but no resolution
|
Returns
|
Medium
|
Returns | Medium
|
Refund issued in wrong currency
|
Returns
|
High
|
Returns | High
|
Return requires in-store visit despite online purchase
|
Returns
|
Immediate
|
Returns | Immediate
|
Return label missing from packaging as promised
|
Returns
|
High
|
Returns | High
|
Refund processed before return was received
|
Returns
|
Medium
|
Returns | Medium
|
Return rejected for minor box damage
|
Returns
|
High
|
Returns | High
|
Return shipping costs higher than estimated
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund status shows complete but money missing
|
Returns
|
High
|
Returns | High
|
Return portal asks for unreasonable documentation
|
Returns
|
Medium
|
Returns | Medium
|
Return label prints with unreadable barcode
|
Returns
|
High
|
Returns | High
|
Refund delayed for 'manual processing'
|
Returns
|
Immediate
|
Returns | Immediate
|
Return requires original payment method no longer available
|
Returns
|
High
|
Returns | High
|
Return tracking shows delivered but marked 'not received'
|
Returns
|
Medium
|
Returns | Medium
|
Refund amount excludes taxes paid
|
Returns
|
High
|
Returns | High
|
Return label has incorrect weight limit
|
Returns
|
Immediate
|
Returns | Immediate
|
Return rejected for being 'too late' despite on time
|
Returns
|
High
|
Returns | High
|
Refund processed to closed bank account
|
Returns
|
Medium
|
Returns | Medium
|
Return requires product photos but no option to upload
|
Returns
|
High
|
Returns | High
|
Return label missing return authorization number
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'account verification'
|
Returns
|
High
|
Returns | High
|
Return items damaged in transit due to poor packaging
|
Returns
|
Medium
|
Returns | Medium
|
Refund processed as multiple partial payments
|
Returns
|
High
|
Returns | High
|
Return requires unreasonably precise repackaging
|
Returns
|
Immediate
|
Returns | Immediate
|
Return label shipping method slower than promised
|
Returns
|
High
|
Returns | High
|
Refund missing loyalty points earned
|
Returns
|
Medium
|
Returns | Medium
|
Return rejected for missing tags that were never removed
|
Returns
|
High
|
Returns | High
|
Return portal forces unnecessary exchange first
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'fraud review'
|
Returns
|
High
|
Returns | High
|
Return requires original shipping box that was recycled
|
Returns
|
Medium
|
Returns | Medium
|
Return tracking shows exception but no follow-up
|
Returns
|
High
|
Returns | High
|
Refund issued as different payment type
|
Returns
|
Immediate
|
Returns | Immediate
|
Return label has incorrect return address
|
Returns
|
High
|
Returns | High
|
Refund processed before return was inspected
|
Returns
|
Medium
|
Returns | Medium
|
Return rejected for 'unauthorized return method'
|
Returns
|
High
|
Returns | High
|
Return requires notarized affidavit
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'system migration'
|
Returns
|
High
|
Returns | High
|
Return items lost by warehouse with no compensation
|
Returns
|
Medium
|
Returns | Medium
|
Refund missing gift wrapping fees
|
Returns
|
High
|
Returns | High
|
Return label has incorrect weight causing fees
|
Returns
|
Immediate
|
Returns | Immediate
|
Return rejected for 'excessive wear' on defective item
|
Returns
|
High
|
Returns | High
|
Refund processed to wrong customer account
|
Returns
|
Medium
|
Returns | Medium
|
Return requires video evidence of packaging
|
Returns
|
High
|
Returns | High
|
Return label charges return shipping despite free returns
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'third-party seller'
|
Returns
|
High
|
Returns | High
|
Return rejected for missing accessories that were included
|
Returns
|
Medium
|
Returns | Medium
|
Refund issued before return was approved
|
Returns
|
High
|
Returns | High
|
Return requires original payment card present
|
Returns
|
Immediate
|
Returns | Immediate
|
Return label has incorrect item count
|
Returns
|
High
|
Returns | High
|
Refund processed with undisclosed currency conversion
|
Returns
|
Medium
|
Returns | Medium
|
Return rejected for 'resale condition' requirements
|
Returns
|
High
|
Returns | High
|
Return portal doesn't accept international returns
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'bank processing'
|
Returns
|
High
|
Returns | High
|
Return items damaged by warehouse during inspection
|
Returns
|
Medium
|
Returns | Medium
|
Refund missing promotional discount amount
|
Returns
|
High
|
Returns | High
|
Return label invalid for international addresses
|
Returns
|
Immediate
|
Returns | Immediate
|
Return rejected for 'missing parts' that weren't included
|
Returns
|
High
|
Returns | High
|
Refund processed after chargeback initiated
|
Returns
|
Medium
|
Returns | Medium
|
Return requires original gift receipt unavailable
|
Returns
|
High
|
Returns | High
|
Return label has incorrect declared value
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'account discrepancy'
|
Returns
|
High
|
Returns | High
|
Return rejected for 'unauthorized return reason'
|
Returns
|
Medium
|
Returns | Medium
|
Refund issued to wrong currency wallet
|
Returns
|
High
|
Returns | High
|
Return requires in-person notary verification
|
Returns
|
Immediate
|
Returns | Immediate
|
Return label has incorrect customs declaration
|
Returns
|
High
|
Returns | High
|
Refund processed with unauthorized deductions
|
Returns
|
Medium
|
Returns | Medium
|
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