Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
Website shows 'in stock' but order canceled for unavailable item
|
Inventory
|
High
|
Inventory | High
|
Received different color than what was shipped
|
Inventory
|
Medium
|
Inventory | Medium
|
Backordered item never arrived after 2 months
|
Inventory
|
High
|
Inventory | High
|
Product page shows 10+ available but can't add to cart
|
Inventory
|
Medium
|
Inventory | Medium
|
Received refurbished item when new was ordered
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Warehouse location shows stock but website says sold out
|
Inventory
|
High
|
Inventory | High
|
Item marked 'low stock' for 6 weeks but never sells out
|
Inventory
|
Low
|
Inventory | Low
|
Subscription auto-ship failed due to 'out of stock'
|
Inventory
|
High
|
Inventory | High
|
Received wrong size despite order confirmation showing correct
|
Inventory
|
Medium
|
Inventory | Medium
|
Flash sale item showed available but immediately sold out
|
Inventory
|
High
|
Inventory | High
|
Pre-order release date pushed back 3 times
|
Inventory
|
Medium
|
Inventory | Medium
|
Bundle shows available but components are out of stock
|
Inventory
|
High
|
Inventory | High
|
Website and app show different stock levels
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Received expired product despite 'fresh stock' promise
|
Inventory
|
High
|
Inventory | High
|
Item available for pickup but store has none
|
Inventory
|
Medium
|
Inventory | Medium
|
Limited edition restock notification came after sellout
|
Inventory
|
High
|
Inventory | High
|
Warehouse lost package but shows as fulfilled
|
Inventory
|
Medium
|
Inventory | Medium
|
Product discontinued after order placed
|
Inventory
|
High
|
Inventory | High
|
Received demo/floor model instead of new
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Multiple warehouses show same item with different availability
|
Inventory
|
High
|
Inventory | High
|
Website allows backorder but customer service says discontinued
|
Inventory
|
Medium
|
Inventory | Medium
|
Item shows 'only 1 left' for 48 hours
|
Inventory
|
Low
|
Inventory | Low
|
Pre-owned item sent without disclosure
|
Inventory
|
High
|
Inventory | High
|
International version received instead of domestic
|
Inventory
|
Medium
|
Inventory | Medium
|
Component missing from multi-part product
|
Inventory
|
High
|
Inventory | High
|
Seasonal item removed before season ended
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Website shows stock but says unavailable for my region
|
Inventory
|
High
|
Inventory | High
|
Received older model despite listing showing current
|
Inventory
|
Medium
|
Inventory | Medium
|
Auto-restock notification never sent
|
Inventory
|
High
|
Inventory | High
|
Wrong variant shipped (matte instead of glossy)
|
Inventory
|
Medium
|
Inventory | Medium
|
Marketplace seller had fake stock count
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Item available for purchase but 'production delayed' email after
|
Inventory
|
High
|
Inventory | High
|
Received wrong language version of product
|
Inventory
|
Medium
|
Inventory | Medium
|
Website inventory doesn't sync with physical stores
|
Inventory
|
High
|
Inventory | High
|
Pre-order deposit taken but item never produced
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Warehouse damage discovered after shipping
|
Inventory
|
High
|
Inventory | High
|
Received opened/returned item as new
|
Inventory
|
Medium
|
Inventory | Medium
|
Subscription box missing key advertised item
|
Inventory
|
High
|
Inventory | High
|
Wrong edition shipped (standard instead of collector's)
|
Inventory
|
Medium
|
Inventory | Medium
|
Website allows purchase of clearly mistagged item
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Received test product instead of commercial version
|
Inventory
|
High
|
Inventory | High
|
Item shows in search but 'not carried' on product page
|
Inventory
|
Medium
|
Inventory | Medium
|
Black Friday doorbuster was never in stock
|
Inventory
|
High
|
Inventory | High
|
Received regional-locked version without warning
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Warehouse incorrectly marked item as out of stock
|
Inventory
|
High
|
Inventory | High
|
Product shows 'available in 3-5 days' for 3 weeks
|
Inventory
|
Medium
|
Inventory | Medium
|
Wrong packaging (bulk instead of retail)
|
Inventory
|
High
|
Inventory | High
|
Website allows backorder but manufacturer discontinued
|
Inventory
|
Medium
|
Inventory | Medium
|
Received wrong regional power specifications
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Item shows 'ships today' but actually backordered
|
Inventory
|
High
|
Inventory | High
|
Store pickup order canceled after arrival notification
|
Inventory
|
Medium
|
Inventory | Medium
|
Received incomplete set (3/4 pieces)
|
Inventory
|
High
|
Inventory | High
|
Website shows stock at nearby stores but all show zero
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Wrong firmware version pre-installed
|
Inventory
|
High
|
Inventory | High
|
Pre-order delivery date passed without update
|
Inventory
|
Medium
|
Inventory | Medium
|
Received product with different ingredients than listed
|
Inventory
|
High
|
Inventory | High
|
Marketplace seller dropshipped from unreliable source
|
Inventory
|
Medium
|
Inventory | Medium
|
Item shows 'low stock' but identical bundle available
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Received wrong regional voltage adapter
|
Inventory
|
High
|
Inventory | High
|
Website shows 'available to ship' but actually made-to-order
|
Inventory
|
Medium
|
Inventory | Medium
|
Product discontinued during shipping
|
Inventory
|
High
|
Inventory | High
|
Received wrong regional media format (PAL vs NTSC)
|
Inventory
|
Medium
|
Inventory | Medium
|
Warehouse system shows stock but can't locate item
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Item shows 'in stock' but requires special order
|
Inventory
|
High
|
Inventory | High
|
Subscription replacement for damaged item out of stock
|
Inventory
|
Medium
|
Inventory | Medium
|
Received wrong product generation (v1 instead of v2)
|
Inventory
|
High
|
Inventory | High
|
Website allows purchase of pre-production prototype
|
Inventory
|
Medium
|
Inventory | Medium
|
Item available in cart but disappears during checkout
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Received wrong regional safety certification
|
Inventory
|
High
|
Inventory | High
|
Store claims inventory system error after driving to location
|
Inventory
|
Medium
|
Inventory | Medium
|
Product shows 'limited stock' at all locations
|
Inventory
|
High
|
Inventory | High
|
Website lists wrong packaging quantity
|
Inventory
|
Medium
|
Inventory | Medium
|
Received wrong regional language documentation
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Warehouse shipped wrong SKU from same product line
|
Inventory
|
High
|
Inventory | High
|
Item shows 'available soon' for 6+ months
|
Inventory
|
Medium
|
Inventory | Medium
|
Subscription option disappeared despite 'ongoing availability'
|
Inventory
|
High
|
Inventory | High
|
Received display model with demo firmware
|
Inventory
|
Medium
|
Inventory | Medium
|
Website shows stock but requires vendor approval
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Item available for business accounts but not consumers
|
Inventory
|
High
|
Inventory | High
|
Store inventory doesn't match online reservation system
|
Inventory
|
Medium
|
Inventory | Medium
|
Received wrong regional power cable
|
Inventory
|
High
|
Inventory | High
|
Website allows purchase of recalled item
|
Inventory
|
Medium
|
Inventory | Medium
|
Item shows 'available at all stores' but none have it
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Received wrong product variant (scent/flavor)
|
Inventory
|
High
|
Inventory | High
|
Warehouse shipped from wrong fulfillment zone
|
Inventory
|
Medium
|
Inventory | Medium
|
Product shows 'back in stock' but old version
|
Inventory
|
High
|
Inventory | High
|
Website inventory doesn't account for in-cart items
|
Inventory
|
Medium
|
Inventory | Medium
|
Received wrong regional warranty card
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Item shows 'exclusive availability' but widely available
|
Inventory
|
High
|
Inventory | High
|
Store inventory system shows ghost stock
|
Inventory
|
Medium
|
Inventory | Medium
|
Received wrong product line (professional vs consumer)
|
Inventory
|
High
|
Inventory | High
|
Website allows purchase of test-listing product
|
Inventory
|
Medium
|
Inventory | Medium
|
Item shows 'new stock arriving tomorrow' indefinitely
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Received wrong regional version despite geo-block
|
Inventory
|
High
|
Inventory | High
|
Warehouse system and physical stock don't match
|
Inventory
|
Medium
|
Inventory | Medium
|
Product shows 'limited edition' but constantly restocked
|
Inventory
|
High
|
Inventory | High
|
Website inventory updates lag by 24+ hours
|
Inventory
|
Medium
|
Inventory | Medium
|
Received wrong product configuration (memory/storage)
|
Inventory
|
Immediate
|
Inventory | Immediate
|
Item shows 'only available in combo' but sold separately
|
Inventory
|
High
|
Inventory | High
|
Store inventory shows negative quantities
|
Inventory
|
Medium
|
Inventory | Medium
|
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