Complaint
stringlengths 24
98
| Category
stringclasses 16
values | Urgency
stringclasses 4
values | target
stringclasses 59
values |
|---|---|---|---|
Return rejected for 'incomplete form' that was completed
|
Returns
|
High
|
Returns | High
|
Return portal crashes when uploading receipt
|
Returns
|
Immediate
|
Returns | Immediate
|
Refund delayed due to 'payment processor error'
|
Returns
|
High
|
Returns | High
|
Return items lost after warehouse receipt
|
Returns
|
Medium
|
Returns | Medium
|
Refund missing original shipping fees
|
Returns
|
High
|
Returns | High
|
Return label has incorrect item description
|
Returns
|
Immediate
|
Returns | Immediate
|
Return rejected for 'policy changed after purchase'
|
Returns
|
High
|
Returns | High
|
Refund processed to expired gift card
|
Returns
|
Medium
|
Returns | Medium
|
Return requires original packaging destroyed during unboxing
|
Returns
|
High
|
Returns | High
|
Can't login - 'invalid credentials' with correct info
|
Account
|
High
|
Account | High
|
Account locked after one failed attempt
|
Account
|
Medium
|
Account | Medium
|
Two-factor authentication codes not arriving
|
Account
|
High
|
Account | High
|
Password reset link expires immediately
|
Account
|
Immediate
|
Account | Immediate
|
Account shows someone else's information
|
Account
|
High
|
Account | High
|
Session logs out randomly during use
|
Account
|
Medium
|
Account | Medium
|
Email change option doesn't work
|
Account
|
High
|
Account | High
|
Username recovery feature broken
|
Account
|
Immediate
|
Account | Immediate
|
Account created but no verification email
|
Account
|
High
|
Account | High
|
Browser autofill breaks login form
|
Account
|
Medium
|
Account | Medium
|
CAPTCHA never loads on login page
|
Account
|
High
|
Account | High
|
Account shows purchases I didn't make
|
Account
|
Immediate
|
Account | Immediate
|
Password requirements too restrictive
|
Account
|
Low
|
Account | Low
|
Login works on app but not website
|
Account
|
High
|
Account | High
|
Account merged with stranger's by system error
|
Account
|
Immediate
|
Account | Immediate
|
Security questions reset themselves
|
Account
|
High
|
Account | High
|
Biometric login fails consistently
|
Account
|
Medium
|
Account | Medium
|
Account suspended without explanation
|
Account
|
High
|
Account | High
|
Remember me function doesn't work
|
Account
|
Immediate
|
Account | Immediate
|
Password shows 'too common' when unique
|
Account
|
Medium
|
Account | Medium
|
Account shows wrong membership tier
|
Account
|
High
|
Account | High
|
Login page vulnerable to brute force attacks
|
Account
|
Immediate
|
Account | Immediate
|
Email updates don't confirm old address
|
Account
|
High
|
Account | High
|
Account activity shows unknown devices
|
Account
|
Medium
|
Account | Medium
|
Password history prevents reusing old passwords
|
Account
|
High
|
Account | High
|
Social media login integration broken
|
Account
|
Immediate
|
Account | Immediate
|
Account deletion option doesn't work
|
Account
|
High
|
Account | High
|
Login attempts from foreign countries ignored
|
Account
|
Medium
|
Account | Medium
|
Account shows wrong default currency
|
Account
|
High
|
Account | High
|
Security alert emails never arrive
|
Account
|
Immediate
|
Account | Immediate
|
Password manager incompatible with login
|
Account
|
High
|
Account | High
|
Account recovery asks impossible questions
|
Account
|
Medium
|
Account | Medium
|
Login session expires too quickly
|
Account
|
High
|
Account | High
|
Account shows incorrect birth date
|
Account
|
Immediate
|
Account | Immediate
|
Two-step verification can't be disabled
|
Account
|
High
|
Account | High
|
Password reset asks for old password
|
Account
|
Medium
|
Account | Medium
|
Account locked due to 'suspicious activity'
|
Account
|
High
|
Account | High
|
Login page doesn't support special characters
|
Account
|
Immediate
|
Account | Immediate
|
Account shows wrong preferred language
|
Account
|
High
|
Account | High
|
Security image feature displays wrong image
|
Account
|
Medium
|
Account | Medium
|
Password change forces unnecessary complexity
|
Account
|
High
|
Account | High
|
Account access given to ex-spouse
|
Account
|
Immediate
|
Account | Immediate
|
Login fails when using VPN
|
Account
|
High
|
Account | High
|
Account shows outdated payment methods
|
Account
|
Medium
|
Account | Medium
|
Password expiration too frequent
|
Account
|
High
|
Account | High
|
Account creation allows obvious fake emails
|
Account
|
Immediate
|
Account | Immediate
|
Login page missing HTTPS encryption
|
Account
|
High
|
Account | High
|
Account shows wrong loyalty points
|
Account
|
Medium
|
Account | Medium
|
Security certificate warnings during login
|
Account
|
High
|
Account | High
|
Password reset sends plaintext temp password
|
Account
|
Immediate
|
Account | Immediate
|
Account displays wrong purchase history
|
Account
|
High
|
Account | High
|
Login attempts don't show IP/location
|
Account
|
Medium
|
Account | Medium
|
Account settings revert after saving
|
Account
|
High
|
Account | High
|
Password complexity rules hidden until error
|
Account
|
Immediate
|
Account | Immediate
|
Account shows incorrect tax information
|
Account
|
High
|
Account | High
|
Login page vulnerable to phishing
|
Account
|
Medium
|
Account | Medium
|
Account recovery options outdated
|
Account
|
High
|
Account | High
|
Password sharing allowed between accounts
|
Account
|
Immediate
|
Account | Immediate
|
Account shows wrong subscription status
|
Account
|
High
|
Account | High
|
Login timeout too short for complex tasks
|
Account
|
Medium
|
Account | Medium
|
Account security audit logs missing
|
Account
|
High
|
Account | High
|
Password hints visible to all users
|
Account
|
Immediate
|
Account | Immediate
|
Account displays wrong shipping addresses
|
Account
|
High
|
Account | High
|
Login page stores credentials in cache
|
Account
|
Medium
|
Account | Medium
|
Account permissions changed without notice
|
Account
|
High
|
Account | High
|
Password reset doesn't verify identity
|
Account
|
Immediate
|
Account | Immediate
|
Account shows wrong credit balance
|
Account
|
High
|
Account | High
|
Login attempts from same IP unlimited
|
Account
|
Medium
|
Account | Medium
|
Account security questions too predictable
|
Account
|
High
|
Account | High
|
Password emailed in confirmation message
|
Account
|
Immediate
|
Account | Immediate
|
Account shows incorrect privacy settings
|
Account
|
High
|
Account | High
|
Login page doesn't time out properly
|
Account
|
Medium
|
Account | Medium
|
Account verification too intrusive
|
Account
|
High
|
Account | High
|
Password rules differ across platforms
|
Account
|
Immediate
|
Account | Immediate
|
Account shows wrong account age
|
Account
|
High
|
Account | High
|
Login page missing brute force protection
|
Account
|
Medium
|
Account | Medium
|
Account takeover with minimal verification
|
Account
|
High
|
Account | High
|
Password recovery exposes username
|
Account
|
Immediate
|
Account | Immediate
|
Account displays wrong contact preferences
|
Account
|
High
|
Account | High
|
Login session persists after logout
|
Account
|
Medium
|
Account | Medium
|
Account security notifications missing
|
Account
|
High
|
Account | High
|
Password change doesn't log out devices
|
Account
|
Immediate
|
Account | Immediate
|
Account shows wrong reward tiers
|
Account
|
High
|
Account | High
|
Login page autocomplete not disabled
|
Account
|
Medium
|
Account | Medium
|
Account activity logs incomplete
|
Account
|
High
|
Account | High
|
Password reset questions hackable
|
Account
|
Immediate
|
Account | Immediate
|
Account shows incorrect VIP status
|
Account
|
High
|
Account | High
|
Login attempts not throttled
|
Account
|
Medium
|
Account | Medium
|
Account security audit missing
|
Account
|
High
|
Account | High
|
Password reuse across services allowed
|
Account
|
Immediate
|
Account | Immediate
|
Account displays wrong membership date
|
Account
|
High
|
Account | High
|
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