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Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}, {"role": "user", "content": "That I know!!!"}, {"role": "user", "content": "Livingston"}, {"role": "assistant", "content": "Perfect!"}, {"role": "user", "content": "phew"}, {"role": "assistant", "content": "The reset code will be sent to the address we have on file."}]
|
Is there any way you can phone me with it?
| 13 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}, {"role": "user", "content": "That I know!!!"}, {"role": "user", "content": "Livingston"}, {"role": "assistant", "content": "Perfect!"}, {"role": "user", "content": "phew"}, {"role": "assistant", "content": "The reset code will be sent to the address we have on file."}, {"role": "user", "content": "Is there any way you can phone me with it?"}, {"role": "assistant", "content": "I will also generate a link that you will be able to view our recommended security procedures to keep your account safe."}, {"role": "assistant", "content": "Yes, one moment."}]
|
I guess we can see which gets to me first - the reset or the order
| 14 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
|
account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}, {"role": "user", "content": "That I know!!!"}, {"role": "user", "content": "Livingston"}, {"role": "assistant", "content": "Perfect!"}, {"role": "user", "content": "phew"}, {"role": "assistant", "content": "The reset code will be sent to the address we have on file."}, {"role": "user", "content": "Is there any way you can phone me with it?"}, {"role": "assistant", "content": "I will also generate a link that you will be able to view our recommended security procedures to keep your account safe."}, {"role": "assistant", "content": "Yes, one moment."}, {"role": "user", "content": "I guess we can see which gets to me first - the reset or the order"}, {"role": "assistant", "content": "An automated message will call your phone with the reset code in the next 10 - 15 minutes."}]
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awesome! you rock!
| 15 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}, {"role": "user", "content": "That I know!!!"}, {"role": "user", "content": "Livingston"}, {"role": "assistant", "content": "Perfect!"}, {"role": "user", "content": "phew"}, {"role": "assistant", "content": "The reset code will be sent to the address we have on file."}, {"role": "user", "content": "Is there any way you can phone me with it?"}, {"role": "assistant", "content": "I will also generate a link that you will be able to view our recommended security procedures to keep your account safe."}, {"role": "assistant", "content": "Yes, one moment."}, {"role": "user", "content": "I guess we can see which gets to me first - the reset or the order"}, {"role": "assistant", "content": "An automated message will call your phone with the reset code in the next 10 - 15 minutes."}, {"role": "user", "content": "awesome! you rock!"}, {"role": "assistant", "content": "Is there anything else I can help with?"}]
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you have been great, thx so much
| 16 |
Customer name is norman bouchard. membership level is bronze. phone number is (103) 993-0500. delivery address is 0631 lexington ave jacksonville, wa 28535.
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account_access: reset_2fa
|
{"scenario": {"personal": {"customer_name": "norman bouchard", "member_level": "bronze", "phone": "(103) 993-0500", "security_answer": "livingston"}, "order": {"street_address": "0631 lexington ave", "full_address": "0631 lexington ave jacksonville, wa 28535", "city": "jacksonville", "state": "wa", "zip_code": "28535"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "reset_2fa"}, "total_dialogue_turns": 33, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "reset_2fa", "customer_name": "norman bouchard", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, thank you for contacting AcmeBrands. How can I help today?"}, {"role": "user", "content": "can you help me get back into my account?"}, {"role": "user", "content": "I lost my phone, so I cannot chek on my order"}, {"role": "assistant", "content": "OK, sounds like you ned me to reset your two-factor authentication?"}, {"role": "user", "content": "yes pls"}, {"role": "assistant", "content": "Can I have your full name or account ID?"}, {"role": "user", "content": "Norman Bouchard"}, {"role": "assistant", "content": "Thank you Norman. Can I also have your email address? I will need this to send you a reset code."}, {"role": "user", "content": "oh."}, {"role": "user", "content": "unfortunately, I don't use email"}, {"role": "user", "content": "is there any other way?"}, {"role": "assistant", "content": "OK, in that case can I have your PIN number?"}, {"role": "user", "content": "um"}, {"role": "user", "content": "how would I get that?"}, {"role": "assistant", "content": "Or you can answer your security question \"What is your mother's maien name?\""}, {"role": "user", "content": "That I know!!!"}, {"role": "user", "content": "Livingston"}, {"role": "assistant", "content": "Perfect!"}, {"role": "user", "content": "phew"}, {"role": "assistant", "content": "The reset code will be sent to the address we have on file."}, {"role": "user", "content": "Is there any way you can phone me with it?"}, {"role": "assistant", "content": "I will also generate a link that you will be able to view our recommended security procedures to keep your account safe."}, {"role": "assistant", "content": "Yes, one moment."}, {"role": "user", "content": "I guess we can see which gets to me first - the reset or the order"}, {"role": "assistant", "content": "An automated message will call your phone with the reset code in the next 10 - 15 minutes."}, {"role": "user", "content": "awesome! you rock!"}, {"role": "assistant", "content": "Is there anything else I can help with?"}, {"role": "user", "content": "you have been great, thx so much"}]
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that is all
| 17 |
Customer name is albert sanders. membership level is silver. phone number is (943) 490-0619. delivery address is 3965 circle drive brighton, ny 32509.
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storewide_query: policy_1
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{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(943) 490-0619"}, "order": {"street_address": "3965 circle drive", "full_address": "3965 circle drive brighton, ny 32509", "city": "brighton", "state": "ny", "zip_code": "32509"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "albert sanders", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi! How can I help you today?"}]
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Hi. Can you tell me what your return policy is?
| 1 |
Customer name is albert sanders. membership level is silver. phone number is (943) 490-0619. delivery address is 3965 circle drive brighton, ny 32509.
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storewide_query: policy_1
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{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(943) 490-0619"}, "order": {"street_address": "3965 circle drive", "full_address": "3965 circle drive brighton, ny 32509", "city": "brighton", "state": "ny", "zip_code": "32509"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "albert sanders", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi. Can you tell me what your return policy is?"}, {"role": "assistant", "content": "Absolutely."}, {"role": "assistant", "content": "The policy regarding returns depends on your membership level. Gold members get unlimited, Silver, 6 months from purchase, bronze 90 days, and all other members are allowed a total of 30 days!"}, {"role": "assistant", "content": "I hope this answers your question."}]
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Okay great. I am a silver so looks like I get 6 months to return.
| 2 |
Customer name is albert sanders. membership level is silver. phone number is (943) 490-0619. delivery address is 3965 circle drive brighton, ny 32509.
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storewide_query: policy_1
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{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(943) 490-0619"}, "order": {"street_address": "3965 circle drive", "full_address": "3965 circle drive brighton, ny 32509", "city": "brighton", "state": "ny", "zip_code": "32509"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "albert sanders", "member_level": "silver"}
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[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi. Can you tell me what your return policy is?"}, {"role": "assistant", "content": "Absolutely."}, {"role": "assistant", "content": "The policy regarding returns depends on your membership level. Gold members get unlimited, Silver, 6 months from purchase, bronze 90 days, and all other members are allowed a total of 30 days!"}, {"role": "assistant", "content": "I hope this answers your question."}, {"role": "user", "content": "Okay great. I am a silver so looks like I get 6 months to return."}]
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That does answer my quesiton
| 3 |
Customer name is albert sanders. membership level is silver. phone number is (943) 490-0619. delivery address is 3965 circle drive brighton, ny 32509.
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storewide_query: policy_1
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{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(943) 490-0619"}, "order": {"street_address": "3965 circle drive", "full_address": "3965 circle drive brighton, ny 32509", "city": "brighton", "state": "ny", "zip_code": "32509"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi. Can you tell me what your return policy is?"}, {"role": "assistant", "content": "Absolutely."}, {"role": "assistant", "content": "The policy regarding returns depends on your membership level. Gold members get unlimited, Silver, 6 months from purchase, bronze 90 days, and all other members are allowed a total of 30 days!"}, {"role": "assistant", "content": "I hope this answers your question."}, {"role": "user", "content": "Okay great. I am a silver so looks like I get 6 months to return."}, {"role": "user", "content": "That does answer my quesiton"}]
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Thank you
| 4 |
Customer name is albert sanders. membership level is silver. phone number is (943) 490-0619. delivery address is 3965 circle drive brighton, ny 32509.
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storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(943) 490-0619"}, "order": {"street_address": "3965 circle drive", "full_address": "3965 circle drive brighton, ny 32509", "city": "brighton", "state": "ny", "zip_code": "32509"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi. Can you tell me what your return policy is?"}, {"role": "assistant", "content": "Absolutely."}, {"role": "assistant", "content": "The policy regarding returns depends on your membership level. Gold members get unlimited, Silver, 6 months from purchase, bronze 90 days, and all other members are allowed a total of 30 days!"}, {"role": "assistant", "content": "I hope this answers your question."}, {"role": "user", "content": "Okay great. I am a silver so looks like I get 6 months to return."}, {"role": "user", "content": "That does answer my quesiton"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "That is correct.Is there anything else I can help you with today?"}]
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That is all
| 5 |
Customer name is albert sanders. membership level is silver. phone number is (943) 490-0619. delivery address is 3965 circle drive brighton, ny 32509.
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storewide_query: policy_1
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "silver", "phone": "(943) 490-0619"}, "order": {"street_address": "3965 circle drive", "full_address": "3965 circle drive brighton, ny 32509", "city": "brighton", "state": "ny", "zip_code": "32509"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "policy_1"}, "total_dialogue_turns": 16, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "policy_1", "customer_name": "albert sanders", "member_level": "silver"}
|
[{"role": "assistant", "content": "Hi! How can I help you today?"}, {"role": "user", "content": "Hi. Can you tell me what your return policy is?"}, {"role": "assistant", "content": "Absolutely."}, {"role": "assistant", "content": "The policy regarding returns depends on your membership level. Gold members get unlimited, Silver, 6 months from purchase, bronze 90 days, and all other members are allowed a total of 30 days!"}, {"role": "assistant", "content": "I hope this answers your question."}, {"role": "user", "content": "Okay great. I am a silver so looks like I get 6 months to return."}, {"role": "user", "content": "That does answer my quesiton"}, {"role": "user", "content": "Thank you"}, {"role": "assistant", "content": "That is correct.Is there anything else I can help you with today?"}, {"role": "user", "content": "That is all"}, {"role": "assistant", "content": "Great! You have a good day."}]
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you too
| 6 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
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purchase_dispute: promo_code_invalid
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{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
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[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}]
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Why I can't use the promo code?
| 1 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
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purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Why I can't use the promo code?"}]
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It keeps saying its invalidated.
| 2 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
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purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Why I can't use the promo code?"}, {"role": "user", "content": "It keeps saying its invalidated."}]
|
I got the code 2 days ago.
| 3 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Why I can't use the promo code?"}, {"role": "user", "content": "It keeps saying its invalidated."}, {"role": "user", "content": "I got the code 2 days ago."}, {"role": "assistant", "content": "I'm sorry your having an issue with applying your promotional code to your order. Could you provide me with your name or account ID so I can pull up your account?"}]
|
Sanya Afzal
| 4 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Why I can't use the promo code?"}, {"role": "user", "content": "It keeps saying its invalidated."}, {"role": "user", "content": "I got the code 2 days ago."}, {"role": "assistant", "content": "I'm sorry your having an issue with applying your promotional code to your order. Could you provide me with your name or account ID so I can pull up your account?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Our promo codes are usually good for 7 days. I'd be happy to give you a new code to use for your order."}]
|
ok
| 5 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Why I can't use the promo code?"}, {"role": "user", "content": "It keeps saying its invalidated."}, {"role": "user", "content": "I got the code 2 days ago."}, {"role": "assistant", "content": "I'm sorry your having an issue with applying your promotional code to your order. Could you provide me with your name or account ID so I can pull up your account?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Our promo codes are usually good for 7 days. I'd be happy to give you a new code to use for your order."}, {"role": "user", "content": "ok"}]
|
How much is the discount on the promo code?
| 6 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Why I can't use the promo code?"}, {"role": "user", "content": "It keeps saying its invalidated."}, {"role": "user", "content": "I got the code 2 days ago."}, {"role": "assistant", "content": "I'm sorry your having an issue with applying your promotional code to your order. Could you provide me with your name or account ID so I can pull up your account?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Our promo codes are usually good for 7 days. I'd be happy to give you a new code to use for your order."}, {"role": "user", "content": "ok"}, {"role": "user", "content": "How much is the discount on the promo code?"}, {"role": "assistant", "content": "Please use code WC36G during checkout to receive your discount. It's for 20% off your order."}]
|
wow, that's great. Thank you.
| 7 |
Customer name is sanya afzal. membership level is bronze. email is [email protected]. phone number is (403) 957-9602. order ID is 9777451487. ordered products: [{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]. delivery address is 3843 brushwick dr brighton, mi 64937.
|
purchase_dispute: promo_code_invalid
|
{"scenario": {"personal": {"customer_name": "sanya afzal", "email": "[email protected]", "member_level": "bronze", "phone": "(403) 957-9602", "username": "sa437911"}, "order": {"street_address": "3843 brushwick dr", "full_address": "3843 brushwick dr brighton, mi 64937", "city": "brighton", "num_products": "1", "order_id": "9777451487", "products": "[{'brand': 'michael_kors', 'product_type': 'jeans', 'amount': 84, 'image_url': 'images/michael_kors-jeans.jpeg'}]", "state": "mi", "zip_code": "64937"}, "product": {"names": ["michael_kors jeans"], "amounts": [84]}, "flow": "purchase_dispute", "subflow": "promo_code_invalid"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "purchase_dispute", "subflow": "promo_code_invalid", "customer_name": "sanya afzal", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Thank you for contacting Acme Brands! How can I help you today?"}, {"role": "user", "content": "Why I can't use the promo code?"}, {"role": "user", "content": "It keeps saying its invalidated."}, {"role": "user", "content": "I got the code 2 days ago."}, {"role": "assistant", "content": "I'm sorry your having an issue with applying your promotional code to your order. Could you provide me with your name or account ID so I can pull up your account?"}, {"role": "user", "content": "Sanya Afzal"}, {"role": "assistant", "content": "Our promo codes are usually good for 7 days. I'd be happy to give you a new code to use for your order."}, {"role": "user", "content": "ok"}, {"role": "user", "content": "How much is the discount on the promo code?"}, {"role": "assistant", "content": "Please use code WC36G during checkout to receive your discount. It's for 20% off your order."}, {"role": "user", "content": "wow, that's great. Thank you."}, {"role": "assistant", "content": "You're welcome. Is there anything else that I can help you with?"}]
|
no
| 8 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}]
|
I was trying to check on my acct online, but I can't get into it. Can you help with that?
| 1 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}, {"role": "user", "content": "I was trying to check on my acct online, but I can't get into it. Can you help with that?"}, {"role": "assistant", "content": "Okay, give me a moment and I'll have everything I need to help you!"}]
|
Thanks
| 2 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}, {"role": "user", "content": "I was trying to check on my acct online, but I can't get into it. Can you help with that?"}, {"role": "assistant", "content": "Okay, give me a moment and I'll have everything I need to help you!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Do you need your password?"}, {"role": "assistant", "content": "Or your account name?"}]
|
I actually cannot remember my username
| 3 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}, {"role": "user", "content": "I was trying to check on my acct online, but I can't get into it. Can you help with that?"}, {"role": "assistant", "content": "Okay, give me a moment and I'll have everything I need to help you!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Do you need your password?"}, {"role": "assistant", "content": "Or your account name?"}, {"role": "user", "content": "I actually cannot remember my username"}, {"role": "assistant", "content": "No worries."}, {"role": "assistant", "content": "Can I have your full name?"}]
|
Rodriguez Domingo
| 4 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}, {"role": "user", "content": "I was trying to check on my acct online, but I can't get into it. Can you help with that?"}, {"role": "assistant", "content": "Okay, give me a moment and I'll have everything I need to help you!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Do you need your password?"}, {"role": "assistant", "content": "Or your account name?"}, {"role": "user", "content": "I actually cannot remember my username"}, {"role": "assistant", "content": "No worries."}, {"role": "assistant", "content": "Can I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Can I have your zip code and email?"}]
| 5 |
|
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}, {"role": "user", "content": "I was trying to check on my acct online, but I can't get into it. Can you help with that?"}, {"role": "assistant", "content": "Okay, give me a moment and I'll have everything I need to help you!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Do you need your password?"}, {"role": "assistant", "content": "Or your account name?"}, {"role": "user", "content": "I actually cannot remember my username"}, {"role": "assistant", "content": "No worries."}, {"role": "assistant", "content": "Can I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Can I have your zip code and email?"}, {"role": "user", "content": "[email protected]"}]
|
zip code 62838
| 6 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}, {"role": "user", "content": "I was trying to check on my acct online, but I can't get into it. Can you help with that?"}, {"role": "assistant", "content": "Okay, give me a moment and I'll have everything I need to help you!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Do you need your password?"}, {"role": "assistant", "content": "Or your account name?"}, {"role": "user", "content": "I actually cannot remember my username"}, {"role": "assistant", "content": "No worries."}, {"role": "assistant", "content": "Can I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Can I have your zip code and email?"}, {"role": "user", "content": "[email protected]"}, {"role": "user", "content": "zip code 62838"}, {"role": "assistant", "content": "Okay it says here your username is rdomingo1"}]
|
OK, I will try that
| 7 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (927) 591-2395. delivery address is 7372 circle drive brighton, ny 62838.
|
account_access: recover_username
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(927) 591-2395", "username": "rodriguezdomingo418"}, "order": {"street_address": "7372 circle drive", "full_address": "7372 circle drive brighton, ny 62838", "city": "brighton", "state": "ny", "zip_code": "62838"}, "product": {"names": [], "amounts": []}, "flow": "account_access", "subflow": "recover_username"}, "total_dialogue_turns": 21, "split": "train", "use_delexed": false, "flow": "account_access", "subflow": "recover_username", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "How can I help you today?"}, {"role": "user", "content": "I was trying to check on my acct online, but I can't get into it. Can you help with that?"}, {"role": "assistant", "content": "Okay, give me a moment and I'll have everything I need to help you!"}, {"role": "user", "content": "Thanks"}, {"role": "assistant", "content": "Do you need your password?"}, {"role": "assistant", "content": "Or your account name?"}, {"role": "user", "content": "I actually cannot remember my username"}, {"role": "assistant", "content": "No worries."}, {"role": "assistant", "content": "Can I have your full name?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "assistant", "content": "Can I have your zip code and email?"}, {"role": "user", "content": "[email protected]"}, {"role": "user", "content": "zip code 62838"}, {"role": "assistant", "content": "Okay it says here your username is rdomingo1"}, {"role": "user", "content": "OK, I will try that"}, {"role": "assistant", "content": "Is that everything you need today?"}]
|
I think so, I will get back in touch if I still can't log in
| 8 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
|
hello
| 1 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}]
|
yes i wanted to get the status on my subscription
| 2 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}, {"role": "user", "content": "yes i wanted to get the status on my subscription"}]
|
Yes can you please tell me the status of my subscription, please
| 3 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}, {"role": "user", "content": "yes i wanted to get the status on my subscription"}, {"role": "user", "content": "Yes can you please tell me the status of my subscription, please"}, {"role": "assistant", "content": "Sure, can I please have your full name, account ID and Order ID?"}]
|
Yes, My name is Albert Sanders my account number is PR9XRH6NXO and i don't have the order ID
| 4 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}, {"role": "user", "content": "yes i wanted to get the status on my subscription"}, {"role": "user", "content": "Yes can you please tell me the status of my subscription, please"}, {"role": "assistant", "content": "Sure, can I please have your full name, account ID and Order ID?"}, {"role": "user", "content": "Yes, My name is Albert Sanders my account number is PR9XRH6NXO and i don't have the order ID"}, {"role": "assistant", "content": "Mr. Sanders, your subscription is active and $49 is due tomorrow."}]
|
okay i would like to go ahead an pay that to day
| 5 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}, {"role": "user", "content": "yes i wanted to get the status on my subscription"}, {"role": "user", "content": "Yes can you please tell me the status of my subscription, please"}, {"role": "assistant", "content": "Sure, can I please have your full name, account ID and Order ID?"}, {"role": "user", "content": "Yes, My name is Albert Sanders my account number is PR9XRH6NXO and i don't have the order ID"}, {"role": "assistant", "content": "Mr. Sanders, your subscription is active and $49 is due tomorrow."}, {"role": "user", "content": "okay i would like to go ahead an pay that to day"}, {"role": "assistant", "content": "Okay, would you like to pay with a credit card?"}]
|
yes please
| 6 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}, {"role": "user", "content": "yes i wanted to get the status on my subscription"}, {"role": "user", "content": "Yes can you please tell me the status of my subscription, please"}, {"role": "assistant", "content": "Sure, can I please have your full name, account ID and Order ID?"}, {"role": "user", "content": "Yes, My name is Albert Sanders my account number is PR9XRH6NXO and i don't have the order ID"}, {"role": "assistant", "content": "Mr. Sanders, your subscription is active and $49 is due tomorrow."}, {"role": "user", "content": "okay i would like to go ahead an pay that to day"}, {"role": "assistant", "content": "Okay, would you like to pay with a credit card?"}, {"role": "user", "content": "yes please"}, {"role": "assistant", "content": "Can I please have your credit card number?"}]
|
1356 2467 0987 5678
| 7 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}, {"role": "user", "content": "yes i wanted to get the status on my subscription"}, {"role": "user", "content": "Yes can you please tell me the status of my subscription, please"}, {"role": "assistant", "content": "Sure, can I please have your full name, account ID and Order ID?"}, {"role": "user", "content": "Yes, My name is Albert Sanders my account number is PR9XRH6NXO and i don't have the order ID"}, {"role": "assistant", "content": "Mr. Sanders, your subscription is active and $49 is due tomorrow."}, {"role": "user", "content": "okay i would like to go ahead an pay that to day"}, {"role": "assistant", "content": "Okay, would you like to pay with a credit card?"}, {"role": "user", "content": "yes please"}, {"role": "assistant", "content": "Can I please have your credit card number?"}, {"role": "user", "content": "1356 2467 0987 5678"}, {"role": "assistant", "content": "Your account is renewed and here is a link if you'd like to look up your account in the future."}]
|
okay thank you so much!
| 8 |
Customer name is albert sanders. membership level is bronze. phone number is (288) 207-5468. delivery address is 2009 2nd ave baltimore, mi 22210.
|
subscription_inquiry: status_questions
|
{"scenario": {"personal": {"account_id": "pr9xrh6nxo", "customer_name": "albert sanders", "member_level": "bronze", "order_id": "any", "phone": "(288) 207-5468"}, "order": {"street_address": "2009 2nd ave", "full_address": "2009 2nd ave baltimore, mi 22210", "city": "baltimore", "state": "mi", "zip_code": "22210"}, "product": {"names": [], "amounts": []}, "flow": "subscription_inquiry", "subflow": "status_questions"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "subscription_inquiry", "subflow": "status_questions", "customer_name": "albert sanders", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "hello"}, {"role": "user", "content": "yes i wanted to get the status on my subscription"}, {"role": "user", "content": "Yes can you please tell me the status of my subscription, please"}, {"role": "assistant", "content": "Sure, can I please have your full name, account ID and Order ID?"}, {"role": "user", "content": "Yes, My name is Albert Sanders my account number is PR9XRH6NXO and i don't have the order ID"}, {"role": "assistant", "content": "Mr. Sanders, your subscription is active and $49 is due tomorrow."}, {"role": "user", "content": "okay i would like to go ahead an pay that to day"}, {"role": "assistant", "content": "Okay, would you like to pay with a credit card?"}, {"role": "user", "content": "yes please"}, {"role": "assistant", "content": "Can I please have your credit card number?"}, {"role": "user", "content": "1356 2467 0987 5678"}, {"role": "assistant", "content": "Your account is renewed and here is a link if you'd like to look up your account in the future."}, {"role": "user", "content": "okay thank you so much!"}, {"role": "assistant", "content": "You're welcome. Is there anything else I can help you with?"}]
|
no that will be all
| 9 |
Customer name is albert sanders. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 9037 1st ave newark, ny 42370.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest"}, "order": {"street_address": "9037 1st ave", "full_address": "9037 1st ave newark, ny 42370", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "42370"}, "product": {"names": ["calvin_klein shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}]
|
Hi there. I have a shipping question for you today.
| 1 |
Customer name is albert sanders. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 9037 1st ave newark, ny 42370.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest"}, "order": {"street_address": "9037 1st ave", "full_address": "9037 1st ave newark, ny 42370", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "42370"}, "product": {"names": ["calvin_klein shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "Hi there. I have a shipping question for you today."}, {"role": "assistant", "content": "Sure!"}]
|
Are there going to be shipping fees for an out of the country order?
| 2 |
Customer name is albert sanders. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 9037 1st ave newark, ny 42370.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest"}, "order": {"street_address": "9037 1st ave", "full_address": "9037 1st ave newark, ny 42370", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "42370"}, "product": {"names": ["calvin_klein shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "Hi there. I have a shipping question for you today."}, {"role": "assistant", "content": "Sure!"}, {"role": "user", "content": "Are there going to be shipping fees for an out of the country order?"}, {"role": "assistant", "content": "First, may I have your full name?"}]
|
yeah it's Albert Sanders.
| 3 |
Customer name is albert sanders. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 9037 1st ave newark, ny 42370.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest"}, "order": {"street_address": "9037 1st ave", "full_address": "9037 1st ave newark, ny 42370", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "42370"}, "product": {"names": ["calvin_klein shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "Hi there. I have a shipping question for you today."}, {"role": "assistant", "content": "Sure!"}, {"role": "user", "content": "Are there going to be shipping fees for an out of the country order?"}, {"role": "assistant", "content": "First, may I have your full name?"}, {"role": "user", "content": "yeah it's Albert Sanders."}, {"role": "assistant", "content": "Thank you. Let me research this for a moment."}]
|
ok thanks
| 4 |
Customer name is albert sanders. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 9037 1st ave newark, ny 42370.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest"}, "order": {"street_address": "9037 1st ave", "full_address": "9037 1st ave newark, ny 42370", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "42370"}, "product": {"names": ["calvin_klein shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "Hi there. I have a shipping question for you today."}, {"role": "assistant", "content": "Sure!"}, {"role": "user", "content": "Are there going to be shipping fees for an out of the country order?"}, {"role": "assistant", "content": "First, may I have your full name?"}, {"role": "user", "content": "yeah it's Albert Sanders."}, {"role": "assistant", "content": "Thank you. Let me research this for a moment."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "I'm sorry, your account does not include free shipping out of the country."}, {"role": "assistant", "content": "You can get more details by clicking on the link I will send to you."}]
|
Oh dang it, do you know how much it would cost?
| 5 |
Customer name is albert sanders. membership level is guest. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 9037 1st ave newark, ny 42370.
|
manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "albert sanders", "member_level": "guest"}, "order": {"street_address": "9037 1st ave", "full_address": "9037 1st ave newark, ny 42370", "city": "newark", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 79, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "42370"}, "product": {"names": ["calvin_klein shirt"], "amounts": [79]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 18, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "albert sanders", "member_level": "guest"}
|
[{"role": "assistant", "content": "Thank you for shopping with AcmeBrands! How may I help you?"}, {"role": "user", "content": "Hi there. I have a shipping question for you today."}, {"role": "assistant", "content": "Sure!"}, {"role": "user", "content": "Are there going to be shipping fees for an out of the country order?"}, {"role": "assistant", "content": "First, may I have your full name?"}, {"role": "user", "content": "yeah it's Albert Sanders."}, {"role": "assistant", "content": "Thank you. Let me research this for a moment."}, {"role": "user", "content": "ok thanks"}, {"role": "assistant", "content": "I'm sorry, your account does not include free shipping out of the country."}, {"role": "assistant", "content": "You can get more details by clicking on the link I will send to you."}, {"role": "user", "content": "Oh dang it, do you know how much it would cost?"}, {"role": "assistant", "content": "It will depend on weight and shipping speed, so it will vary. You should be able to see at checkout."}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
no that's it, thanks!
| 6 |
Customer name is sanya afzal. membership level is gold. phone number is (549) 916-7171. order ID is 1056196582. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7046 lexington ave monterey, mi 30163.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gruxhy4szi", "customer_name": "sanya afzal", "member_level": "gold", "phone": "(549) 916-7171"}, "order": {"street_address": "7046 lexington ave", "full_address": "7046 lexington ave monterey, mi 30163", "city": "monterey", "num_products": "1", "order_id": "1056196582", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "30163"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}]
|
Hi I have an order in but I need to change the delivery time if possible
| 1 |
Customer name is sanya afzal. membership level is gold. phone number is (549) 916-7171. order ID is 1056196582. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7046 lexington ave monterey, mi 30163.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gruxhy4szi", "customer_name": "sanya afzal", "member_level": "gold", "phone": "(549) 916-7171"}, "order": {"street_address": "7046 lexington ave", "full_address": "7046 lexington ave monterey, mi 30163", "city": "monterey", "num_products": "1", "order_id": "1056196582", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "30163"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi I have an order in but I need to change the delivery time if possible"}, {"role": "assistant", "content": "Okay, let's look into that. I'll need your full name, account ID, and order ID."}]
|
Great, it's Sanya Afzal, GRUXHY4SZI, 1056196582
| 2 |
Customer name is sanya afzal. membership level is gold. phone number is (549) 916-7171. order ID is 1056196582. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7046 lexington ave monterey, mi 30163.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gruxhy4szi", "customer_name": "sanya afzal", "member_level": "gold", "phone": "(549) 916-7171"}, "order": {"street_address": "7046 lexington ave", "full_address": "7046 lexington ave monterey, mi 30163", "city": "monterey", "num_products": "1", "order_id": "1056196582", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "30163"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi I have an order in but I need to change the delivery time if possible"}, {"role": "assistant", "content": "Okay, let's look into that. I'll need your full name, account ID, and order ID."}, {"role": "user", "content": "Great, it's Sanya Afzal, GRUXHY4SZI, 1056196582"}, {"role": "assistant", "content": "Thank you. What is the reason for you changing the delivery time specifically?"}]
|
I will not be back in town as early as I thought I would be, I will be one day later than planned
| 3 |
Customer name is sanya afzal. membership level is gold. phone number is (549) 916-7171. order ID is 1056196582. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7046 lexington ave monterey, mi 30163.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gruxhy4szi", "customer_name": "sanya afzal", "member_level": "gold", "phone": "(549) 916-7171"}, "order": {"street_address": "7046 lexington ave", "full_address": "7046 lexington ave monterey, mi 30163", "city": "monterey", "num_products": "1", "order_id": "1056196582", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "30163"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi I have an order in but I need to change the delivery time if possible"}, {"role": "assistant", "content": "Okay, let's look into that. I'll need your full name, account ID, and order ID."}, {"role": "user", "content": "Great, it's Sanya Afzal, GRUXHY4SZI, 1056196582"}, {"role": "assistant", "content": "Thank you. What is the reason for you changing the delivery time specifically?"}, {"role": "user", "content": "I will not be back in town as early as I thought I would be, I will be one day later than planned"}, {"role": "assistant", "content": "What is the current shipping status of the order?"}]
|
It says order received
| 4 |
Customer name is sanya afzal. membership level is gold. phone number is (549) 916-7171. order ID is 1056196582. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 7046 lexington ave monterey, mi 30163.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "gruxhy4szi", "customer_name": "sanya afzal", "member_level": "gold", "phone": "(549) 916-7171"}, "order": {"street_address": "7046 lexington ave", "full_address": "7046 lexington ave monterey, mi 30163", "city": "monterey", "num_products": "1", "order_id": "1056196582", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 49, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "30163"}, "product": {"names": ["michael_kors jacket"], "amounts": [49]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "sanya afzal", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you?"}, {"role": "user", "content": "Hi I have an order in but I need to change the delivery time if possible"}, {"role": "assistant", "content": "Okay, let's look into that. I'll need your full name, account ID, and order ID."}, {"role": "user", "content": "Great, it's Sanya Afzal, GRUXHY4SZI, 1056196582"}, {"role": "assistant", "content": "Thank you. What is the reason for you changing the delivery time specifically?"}, {"role": "user", "content": "I will not be back in town as early as I thought I would be, I will be one day later than planned"}, {"role": "assistant", "content": "What is the current shipping status of the order?"}, {"role": "user", "content": "It says order received"}, {"role": "assistant", "content": "Great, your delivery will now come later."}, {"role": "assistant", "content": "Is there anything else you need today?"}]
|
Ah thank you so much, have a great day
| 5 |
Customer name is david williams. membership level is guest. phone number is (541) 456-7035. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6265 lincoln ave san mateo, wa 46506.
|
single_item_query: jacket_other_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(541) 456-7035"}, "order": {"street_address": "6265 lincoln ave", "full_address": "6265 lincoln ave san mateo, wa 46506", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "46506"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_other_4"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_other_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}]
|
Hello I would like to know what this Michael Kors jacket is made out of. The material.
| 1 |
Customer name is david williams. membership level is guest. phone number is (541) 456-7035. ordered products: [{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]. delivery address is 6265 lincoln ave san mateo, wa 46506.
|
single_item_query: jacket_other_4
|
{"scenario": {"personal": {"customer_name": "david williams", "member_level": "guest", "phone": "(541) 456-7035"}, "order": {"street_address": "6265 lincoln ave", "full_address": "6265 lincoln ave san mateo, wa 46506", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'jacket', 'amount': 69, 'image_url': 'images/michael_kors-jacket.jpeg'}]", "state": "wa", "zip_code": "46506"}, "product": {"names": ["michael_kors jacket"], "amounts": [69]}, "flow": "single_item_query", "subflow": "jacket_other_4"}, "total_dialogue_turns": 10, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "jacket_other_4", "customer_name": "david williams", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello I would like to know what this Michael Kors jacket is made out of. The material."}, {"role": "assistant", "content": "Okay let me look that up"}, {"role": "assistant", "content": "The outside is a synthetic polyester blend, and the inside is lined with cotton to ensure warmth."}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
Thanks for the information, that is all I needed
| 2 |
Customer name is alessandro phoenix. membership level is gold. phone number is (269) 248-1413. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 1751 lexington ave san mateo, ca 95763.
|
single_item_query: boots_how_4
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(269) 248-1413"}, "order": {"street_address": "1751 lexington ave", "full_address": "1751 lexington ave san mateo, ca 95763", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "95763"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "single_item_query", "subflow": "boots_how_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_4", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[]
|
hi- I was wondering if you have any information about the wear in period fo the Michael Kors Boots?
| 1 |
Customer name is alessandro phoenix. membership level is gold. phone number is (269) 248-1413. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 1751 lexington ave san mateo, ca 95763.
|
single_item_query: boots_how_4
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(269) 248-1413"}, "order": {"street_address": "1751 lexington ave", "full_address": "1751 lexington ave san mateo, ca 95763", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "95763"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "single_item_query", "subflow": "boots_how_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_4", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "hi- I was wondering if you have any information about the wear in period fo the Michael Kors Boots?"}, {"role": "assistant", "content": "Hello, can I get your first and last name?"}]
|
Alessandro Phoenix
| 2 |
Customer name is alessandro phoenix. membership level is gold. phone number is (269) 248-1413. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 1751 lexington ave san mateo, ca 95763.
|
single_item_query: boots_how_4
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(269) 248-1413"}, "order": {"street_address": "1751 lexington ave", "full_address": "1751 lexington ave san mateo, ca 95763", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "95763"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "single_item_query", "subflow": "boots_how_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_4", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "hi- I was wondering if you have any information about the wear in period fo the Michael Kors Boots?"}, {"role": "assistant", "content": "Hello, can I get your first and last name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "The wear on the Michael Kors Boots is approximately 40 to 60 hours."}]
|
oh great, thanks
| 3 |
Customer name is alessandro phoenix. membership level is gold. phone number is (269) 248-1413. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 1751 lexington ave san mateo, ca 95763.
|
single_item_query: boots_how_4
|
{"scenario": {"personal": {"customer_name": "alessandro phoenix", "member_level": "gold", "phone": "(269) 248-1413"}, "order": {"street_address": "1751 lexington ave", "full_address": "1751 lexington ave san mateo, ca 95763", "city": "san mateo", "num_products": "1", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 64, 'image_url': 'images/michael_kors-boots.jpeg'}]", "state": "ca", "zip_code": "95763"}, "product": {"names": ["michael_kors boots"], "amounts": [64]}, "flow": "single_item_query", "subflow": "boots_how_4"}, "total_dialogue_turns": 11, "split": "train", "use_delexed": false, "flow": "single_item_query", "subflow": "boots_how_4", "customer_name": "alessandro phoenix", "member_level": "gold"}
|
[{"role": "user", "content": "hi- I was wondering if you have any information about the wear in period fo the Michael Kors Boots?"}, {"role": "assistant", "content": "Hello, can I get your first and last name?"}, {"role": "user", "content": "Alessandro Phoenix"}, {"role": "assistant", "content": "One moment please."}, {"role": "assistant", "content": "The wear on the Michael Kors Boots is approximately 40 to 60 hours."}, {"role": "user", "content": "oh great, thanks"}, {"role": "assistant", "content": "Is there anything else I can help you with?"}]
|
nope
| 4 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}]
|
I have a general question
| 1 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}]
|
when does you start to release your fall collection?
| 2 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}]
|
I doubt I'll be doing much spring and summer stuff with this virus stuff going on
| 3 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}]
|
it's scary but we gotta do what we can to stay home
| 4 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}]
|
that's good to hear
| 5 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}, {"role": "user", "content": "that's good to hear"}]
|
I'm furloughed
| 6 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}, {"role": "user", "content": "that's good to hear"}, {"role": "user", "content": "I'm furloughed"}, {"role": "assistant", "content": "I have faith that we can all get through this with a little help from each other :)"}]
|
amen to that
| 7 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}, {"role": "user", "content": "that's good to hear"}, {"role": "user", "content": "I'm furloughed"}, {"role": "assistant", "content": "I have faith that we can all get through this with a little help from each other :)"}, {"role": "user", "content": "amen to that"}, {"role": "assistant", "content": "I've found that the fall line will drop on the 3rd of October. I hope this helps you out"}]
|
ok that helps thanks
| 8 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}, {"role": "user", "content": "that's good to hear"}, {"role": "user", "content": "I'm furloughed"}, {"role": "assistant", "content": "I have faith that we can all get through this with a little help from each other :)"}, {"role": "user", "content": "amen to that"}, {"role": "assistant", "content": "I've found that the fall line will drop on the 3rd of October. I hope this helps you out"}, {"role": "user", "content": "ok that helps thanks"}]
|
I have some time to save up lol
| 9 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}, {"role": "user", "content": "that's good to hear"}, {"role": "user", "content": "I'm furloughed"}, {"role": "assistant", "content": "I have faith that we can all get through this with a little help from each other :)"}, {"role": "user", "content": "amen to that"}, {"role": "assistant", "content": "I've found that the fall line will drop on the 3rd of October. I hope this helps you out"}, {"role": "user", "content": "ok that helps thanks"}, {"role": "user", "content": "I have some time to save up lol"}, {"role": "assistant", "content": "You sure do but plenty of time to look around the site :) Is there anything else I could do for you today?"}]
|
that's it
| 10 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}, {"role": "user", "content": "that's good to hear"}, {"role": "user", "content": "I'm furloughed"}, {"role": "assistant", "content": "I have faith that we can all get through this with a little help from each other :)"}, {"role": "user", "content": "amen to that"}, {"role": "assistant", "content": "I've found that the fall line will drop on the 3rd of October. I hope this helps you out"}, {"role": "user", "content": "ok that helps thanks"}, {"role": "user", "content": "I have some time to save up lol"}, {"role": "assistant", "content": "You sure do but plenty of time to look around the site :) Is there anything else I could do for you today?"}, {"role": "user", "content": "that's it"}]
|
thanks for your help and the chat
| 11 |
Customer name is chloe zhang. membership level is gold. phone number is (200) 274-9883. delivery address is 8466 brushwick dr brighton, mi 88787.
|
storewide_query: timing_1
|
{"scenario": {"personal": {"customer_name": "chloe zhang", "member_level": "gold", "phone": "(200) 274-9883"}, "order": {"street_address": "8466 brushwick dr", "full_address": "8466 brushwick dr brighton, mi 88787", "city": "brighton", "state": "mi", "zip_code": "88787"}, "product": {"names": [], "amounts": []}, "flow": "storewide_query", "subflow": "timing_1"}, "total_dialogue_turns": 24, "split": "train", "use_delexed": false, "flow": "storewide_query", "subflow": "timing_1", "customer_name": "chloe zhang", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hey, my name is Donny. How can I help you?"}, {"role": "user", "content": "I have a general question"}, {"role": "user", "content": "when does you start to release your fall collection?"}, {"role": "user", "content": "I doubt I'll be doing much spring and summer stuff with this virus stuff going on"}, {"role": "assistant", "content": "Hmm. Good question. Let's check it out"}, {"role": "assistant", "content": "Yeah unfortunately I don't think I'm going to get to show off my calves much this year."}, {"role": "user", "content": "it's scary but we gotta do what we can to stay home"}, {"role": "assistant", "content": "I couldn't agree with you more! Luckily I'm finding some online work lately."}, {"role": "user", "content": "that's good to hear"}, {"role": "user", "content": "I'm furloughed"}, {"role": "assistant", "content": "I have faith that we can all get through this with a little help from each other :)"}, {"role": "user", "content": "amen to that"}, {"role": "assistant", "content": "I've found that the fall line will drop on the 3rd of October. I hope this helps you out"}, {"role": "user", "content": "ok that helps thanks"}, {"role": "user", "content": "I have some time to save up lol"}, {"role": "assistant", "content": "You sure do but plenty of time to look around the site :) Is there anything else I could do for you today?"}, {"role": "user", "content": "that's it"}, {"role": "user", "content": "thanks for your help and the chat"}, {"role": "assistant", "content": "Well it's been a pleasure chatting. Hope you have a great day, and stay safe!"}]
|
you too
| 12 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}]
|
I want to return a product I bought it had a stain
| 1 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}]
|
Rodriguez Domingo
| 2 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}]
|
Email Address: [email protected] Username: rodriguezd612
| 3 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Email Address: [email protected] Username: rodriguezd612"}]
|
Order ID: 3209576909
| 4 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Email Address: [email protected] Username: rodriguezd612"}, {"role": "user", "content": "Order ID: 3209576909"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Also, can you please tell me your membership level and the purchase date of the item you are returning?"}]
|
Bronze
| 5 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Email Address: [email protected] Username: rodriguezd612"}, {"role": "user", "content": "Order ID: 3209576909"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Also, can you please tell me your membership level and the purchase date of the item you are returning?"}, {"role": "user", "content": "Bronze"}]
|
2019-09-11
| 6 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Email Address: [email protected] Username: rodriguezd612"}, {"role": "user", "content": "Order ID: 3209576909"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Also, can you please tell me your membership level and the purchase date of the item you are returning?"}, {"role": "user", "content": "Bronze"}, {"role": "user", "content": "2019-09-11"}, {"role": "assistant", "content": "Do you still have the receipt?"}]
|
Yes
| 7 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Email Address: [email protected] Username: rodriguezd612"}, {"role": "user", "content": "Order ID: 3209576909"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Also, can you please tell me your membership level and the purchase date of the item you are returning?"}, {"role": "user", "content": "Bronze"}, {"role": "user", "content": "2019-09-11"}, {"role": "assistant", "content": "Do you still have the receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Your order is eligible for return. Can you please tell me your full address so that I can email you a return label?"}]
|
7336 1st Ave La Fayette, WA 93350
| 8 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
|
[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Email Address: [email protected] Username: rodriguezd612"}, {"role": "user", "content": "Order ID: 3209576909"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Also, can you please tell me your membership level and the purchase date of the item you are returning?"}, {"role": "user", "content": "Bronze"}, {"role": "user", "content": "2019-09-11"}, {"role": "assistant", "content": "Do you still have the receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Your order is eligible for return. Can you please tell me your full address so that I can email you a return label?"}, {"role": "user", "content": "7336 1st Ave La Fayette, WA 93350"}, {"role": "assistant", "content": "Would you like to return your order by mail, in store, or at a drop off center?"}]
|
Store
| 9 |
Customer name is rodriguez domingo. membership level is bronze. email is [email protected]. phone number is (409) 347-6436. order ID is 3209576909. purchase date was 2019-09-11. ordered products: [{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]. payment method is credit card. delivery address is 7336 1st ave la fayette, wa 93350.
|
product_defect: return_stain
|
{"scenario": {"personal": {"customer_name": "rodriguez domingo", "email": "[email protected]", "member_level": "bronze", "phone": "(409) 347-6436", "username": "rodriguezd612"}, "order": {"street_address": "7336 1st ave", "full_address": "7336 1st ave la fayette, wa 93350", "city": "la fayette", "num_products": "1", "order_id": "3209576909", "packaging": "yes", "payment_method": "credit card", "products": "[{'brand': 'guess', 'product_type': 'shirt', 'amount': 59, 'image_url': 'images/guess-shirt.jpeg'}]", "purchase_date": "2019-09-11", "state": "wa", "zip_code": "93350"}, "product": {"names": ["guess shirt"], "amounts": [59]}, "flow": "product_defect", "subflow": "return_stain"}, "total_dialogue_turns": 26, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "return_stain", "customer_name": "rodriguez domingo", "member_level": "bronze"}
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[{"role": "assistant", "content": "Hello, how may I help you today?"}, {"role": "user", "content": "I want to return a product I bought it had a stain"}, {"role": "assistant", "content": "I am so sorry to hear that. I will do my best to resolve your issue."}, {"role": "assistant", "content": "Can you please provide me with your full name, username, email address, and order ID?"}, {"role": "user", "content": "Rodriguez Domingo"}, {"role": "user", "content": "Email Address: [email protected] Username: rodriguezd612"}, {"role": "user", "content": "Order ID: 3209576909"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "Also, can you please tell me your membership level and the purchase date of the item you are returning?"}, {"role": "user", "content": "Bronze"}, {"role": "user", "content": "2019-09-11"}, {"role": "assistant", "content": "Do you still have the receipt?"}, {"role": "user", "content": "Yes"}, {"role": "assistant", "content": "Your order is eligible for return. Can you please tell me your full address so that I can email you a return label?"}, {"role": "user", "content": "7336 1st Ave La Fayette, WA 93350"}, {"role": "assistant", "content": "Would you like to return your order by mail, in store, or at a drop off center?"}, {"role": "user", "content": "Store"}, {"role": "assistant", "content": "Your return process has been started. Please bring your order to one of our store locations at your earliest convenience."}, {"role": "assistant", "content": "Is there anything else I can help you with today?"}]
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No that's it
| 10 |
Customer name is joyce wu. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 1030 woodshore st raleigh, ny 22044.
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manage_account: status_shipping_question
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "gold"}, "order": {"street_address": "1030 woodshore st", "full_address": "1030 woodshore st raleigh, ny 22044", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "22044"}, "product": {"names": ["calvin_klein shirt"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "gold"}
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[{"role": "assistant", "content": "Hello, how can I help you today?"}]
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Hello, I have a shipping question I would like to get answered
| 1 |
Customer name is joyce wu. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 1030 woodshore st raleigh, ny 22044.
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manage_account: status_shipping_question
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "gold"}, "order": {"street_address": "1030 woodshore st", "full_address": "1030 woodshore st raleigh, ny 22044", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "22044"}, "product": {"names": ["calvin_klein shirt"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "gold"}
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[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I have a shipping question I would like to get answered"}]
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I was wonder if I receive free international shipping?
| 2 |
Customer name is joyce wu. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 1030 woodshore st raleigh, ny 22044.
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manage_account: status_shipping_question
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "gold"}, "order": {"street_address": "1030 woodshore st", "full_address": "1030 woodshore st raleigh, ny 22044", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "22044"}, "product": {"names": ["calvin_klein shirt"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I have a shipping question I would like to get answered"}, {"role": "user", "content": "I was wonder if I receive free international shipping?"}, {"role": "assistant", "content": "Glad to help. May I have your name please?"}]
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Joyce Wu
| 3 |
Customer name is joyce wu. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 1030 woodshore st raleigh, ny 22044.
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manage_account: status_shipping_question
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "gold"}, "order": {"street_address": "1030 woodshore st", "full_address": "1030 woodshore st raleigh, ny 22044", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "22044"}, "product": {"names": ["calvin_klein shirt"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I have a shipping question I would like to get answered"}, {"role": "user", "content": "I was wonder if I receive free international shipping?"}, {"role": "assistant", "content": "Glad to help. May I have your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "thanks Joyce."}, {"role": "assistant", "content": "Your account does offer international shipping."}, {"role": "assistant", "content": "But I am afraid that our company does not offer free international shipping."}, {"role": "assistant", "content": "sorry about that ."}]
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Oh ok
| 4 |
Customer name is joyce wu. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 1030 woodshore st raleigh, ny 22044.
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manage_account: status_shipping_question
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "gold"}, "order": {"street_address": "1030 woodshore st", "full_address": "1030 woodshore st raleigh, ny 22044", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "22044"}, "product": {"names": ["calvin_klein shirt"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I have a shipping question I would like to get answered"}, {"role": "user", "content": "I was wonder if I receive free international shipping?"}, {"role": "assistant", "content": "Glad to help. May I have your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "thanks Joyce."}, {"role": "assistant", "content": "Your account does offer international shipping."}, {"role": "assistant", "content": "But I am afraid that our company does not offer free international shipping."}, {"role": "assistant", "content": "sorry about that ."}, {"role": "user", "content": "Oh ok"}]
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Thank you for the information
| 5 |
Customer name is joyce wu. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 1030 woodshore st raleigh, ny 22044.
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manage_account: status_shipping_question
|
{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "gold"}, "order": {"street_address": "1030 woodshore st", "full_address": "1030 woodshore st raleigh, ny 22044", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "22044"}, "product": {"names": ["calvin_klein shirt"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I have a shipping question I would like to get answered"}, {"role": "user", "content": "I was wonder if I receive free international shipping?"}, {"role": "assistant", "content": "Glad to help. May I have your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "thanks Joyce."}, {"role": "assistant", "content": "Your account does offer international shipping."}, {"role": "assistant", "content": "But I am afraid that our company does not offer free international shipping."}, {"role": "assistant", "content": "sorry about that ."}, {"role": "user", "content": "Oh ok"}, {"role": "user", "content": "Thank you for the information"}, {"role": "assistant", "content": "Great, is there anything else that I can help you with?"}]
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That is all
| 6 |
Customer name is joyce wu. membership level is gold. ordered products: [{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]. delivery address is 1030 woodshore st raleigh, ny 22044.
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manage_account: status_shipping_question
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{"scenario": {"personal": {"customer_name": "joyce wu", "member_level": "gold"}, "order": {"street_address": "1030 woodshore st", "full_address": "1030 woodshore st raleigh, ny 22044", "city": "raleigh", "num_products": "1", "products": "[{'brand': 'calvin_klein', 'product_type': 'shirt', 'amount': 49, 'image_url': 'images/calvin_klein-shirt.jpeg'}]", "state": "ny", "zip_code": "22044"}, "product": {"names": ["calvin_klein shirt"], "amounts": [49]}, "flow": "manage_account", "subflow": "status_shipping_question"}, "total_dialogue_turns": 17, "split": "train", "use_delexed": false, "flow": "manage_account", "subflow": "status_shipping_question", "customer_name": "joyce wu", "member_level": "gold"}
|
[{"role": "assistant", "content": "Hello, how can I help you today?"}, {"role": "user", "content": "Hello, I have a shipping question I would like to get answered"}, {"role": "user", "content": "I was wonder if I receive free international shipping?"}, {"role": "assistant", "content": "Glad to help. May I have your name please?"}, {"role": "user", "content": "Joyce Wu"}, {"role": "assistant", "content": "thanks Joyce."}, {"role": "assistant", "content": "Your account does offer international shipping."}, {"role": "assistant", "content": "But I am afraid that our company does not offer free international shipping."}, {"role": "assistant", "content": "sorry about that ."}, {"role": "user", "content": "Oh ok"}, {"role": "user", "content": "Thank you for the information"}, {"role": "assistant", "content": "Great, is there anything else that I can help you with?"}, {"role": "user", "content": "That is all"}, {"role": "assistant", "content": "Have a nice day!"}]
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you too
| 7 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
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order_issue: status_delivery_time
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{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
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[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}]
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I would lie to check the status of my order because the delivery time is wrong and needs to be changed
| 1 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
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order_issue: status_delivery_time
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{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
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[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "I would lie to check the status of my order because the delivery time is wrong and needs to be changed"}, {"role": "assistant", "content": "I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?"}]
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Sure, Chloe Zhang
| 2 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
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order_issue: status_delivery_time
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{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
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[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "I would lie to check the status of my order because the delivery time is wrong and needs to be changed"}, {"role": "assistant", "content": "I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?"}, {"role": "user", "content": "Sure, Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. Do you need to change the date of delivery, or the time of day?"}]
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The time
| 3 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
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order_issue: status_delivery_time
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{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
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[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "I would lie to check the status of my order because the delivery time is wrong and needs to be changed"}, {"role": "assistant", "content": "I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?"}, {"role": "user", "content": "Sure, Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. Do you need to change the date of delivery, or the time of day?"}, {"role": "user", "content": "The time"}, {"role": "assistant", "content": "No problem. Can I please have your account ID and order ID to verify your identity?"}]
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Yes, my account id is NTBHAIV9SE and my order id is 5895255055
| 4 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
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order_issue: status_delivery_time
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{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "I would lie to check the status of my order because the delivery time is wrong and needs to be changed"}, {"role": "assistant", "content": "I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?"}, {"role": "user", "content": "Sure, Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. Do you need to change the date of delivery, or the time of day?"}, {"role": "user", "content": "The time"}, {"role": "assistant", "content": "No problem. Can I please have your account ID and order ID to verify your identity?"}, {"role": "user", "content": "Yes, my account id is NTBHAIV9SE and my order id is 5895255055"}, {"role": "assistant", "content": "Verified, thank you!"}, {"role": "assistant", "content": "Do you know what the shipping status is?"}]
|
Its saying ordered received but i haven't received anything
| 5 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
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order_issue: status_delivery_time
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{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "I would lie to check the status of my order because the delivery time is wrong and needs to be changed"}, {"role": "assistant", "content": "I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?"}, {"role": "user", "content": "Sure, Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. Do you need to change the date of delivery, or the time of day?"}, {"role": "user", "content": "The time"}, {"role": "assistant", "content": "No problem. Can I please have your account ID and order ID to verify your identity?"}, {"role": "user", "content": "Yes, my account id is NTBHAIV9SE and my order id is 5895255055"}, {"role": "assistant", "content": "Verified, thank you!"}, {"role": "assistant", "content": "Do you know what the shipping status is?"}, {"role": "user", "content": "Its saying ordered received but i haven't received anything"}, {"role": "assistant", "content": "Perfect, then it's early enough for me to change this for you."}]
|
great!
| 6 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
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order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "I would lie to check the status of my order because the delivery time is wrong and needs to be changed"}, {"role": "assistant", "content": "I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?"}, {"role": "user", "content": "Sure, Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. Do you need to change the date of delivery, or the time of day?"}, {"role": "user", "content": "The time"}, {"role": "assistant", "content": "No problem. Can I please have your account ID and order ID to verify your identity?"}, {"role": "user", "content": "Yes, my account id is NTBHAIV9SE and my order id is 5895255055"}, {"role": "assistant", "content": "Verified, thank you!"}, {"role": "assistant", "content": "Do you know what the shipping status is?"}, {"role": "user", "content": "Its saying ordered received but i haven't received anything"}, {"role": "assistant", "content": "Perfect, then it's early enough for me to change this for you."}, {"role": "user", "content": "great!"}, {"role": "assistant", "content": "Done! I've changed it from morning to evening for you."}, {"role": "assistant", "content": "Can I help you with anything else?"}]
|
Thank you for your help
| 7 |
Customer name is chloe zhang. membership level is guest. phone number is (475) 363-7676. order ID is 5895255055. ordered products: [{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]. delivery address is 6056 kennedy st jacksonville, mi 31057.
|
order_issue: status_delivery_time
|
{"scenario": {"personal": {"account_id": "ntbhaiv9se", "customer_name": "chloe zhang", "member_level": "guest", "phone": "(475) 363-7676"}, "order": {"street_address": "6056 kennedy st", "full_address": "6056 kennedy st jacksonville, mi 31057", "city": "jacksonville", "num_products": "1", "order_id": "5895255055", "products": "[{'brand': 'michael_kors', 'product_type': 'boots', 'amount': 89, 'image_url': 'images/michael_kors-boots.jpeg'}]", "shipping_status": "order received", "state": "mi", "zip_code": "31057"}, "product": {"names": ["michael_kors boots"], "amounts": [89]}, "flow": "order_issue", "subflow": "status_delivery_time"}, "total_dialogue_turns": 23, "split": "train", "use_delexed": false, "flow": "order_issue", "subflow": "status_delivery_time", "customer_name": "chloe zhang", "member_level": "guest"}
|
[{"role": "assistant", "content": "Hello, and thank you for choosing AcmeBrands! What can I do for you?"}, {"role": "user", "content": "I would lie to check the status of my order because the delivery time is wrong and needs to be changed"}, {"role": "assistant", "content": "I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?"}, {"role": "user", "content": "Sure, Chloe Zhang"}, {"role": "assistant", "content": "Thank you, Chloe. Do you need to change the date of delivery, or the time of day?"}, {"role": "user", "content": "The time"}, {"role": "assistant", "content": "No problem. Can I please have your account ID and order ID to verify your identity?"}, {"role": "user", "content": "Yes, my account id is NTBHAIV9SE and my order id is 5895255055"}, {"role": "assistant", "content": "Verified, thank you!"}, {"role": "assistant", "content": "Do you know what the shipping status is?"}, {"role": "user", "content": "Its saying ordered received but i haven't received anything"}, {"role": "assistant", "content": "Perfect, then it's early enough for me to change this for you."}, {"role": "user", "content": "great!"}, {"role": "assistant", "content": "Done! I've changed it from morning to evening for you."}, {"role": "assistant", "content": "Can I help you with anything else?"}, {"role": "user", "content": "Thank you for your help"}]
|
no that will be all
| 8 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}]
|
Hey so I need to get a refund because I bought something, but I no longer need it.
| 1 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}]
|
Sure, my name is Crystal Minh. Who am I speaking with?
| 2 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}]
|
Okay, thanks Sam.
| 3 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}, {"role": "user", "content": "Okay, thanks Sam."}]
|
Yeah, I've gotten it.
| 4 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}, {"role": "user", "content": "Okay, thanks Sam."}, {"role": "user", "content": "Yeah, I've gotten it."}, {"role": "assistant", "content": "Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.?"}]
|
I just thought I was going to need the jacket but I don't
| 5 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
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product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}, {"role": "user", "content": "Okay, thanks Sam."}, {"role": "user", "content": "Yeah, I've gotten it."}, {"role": "assistant", "content": "Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.?"}, {"role": "user", "content": "I just thought I was going to need the jacket but I don't"}, {"role": "assistant", "content": "Okay. When was the purchase made?"}, {"role": "assistant", "content": "Also, what is your membership level?"}]
|
1/28/2020
| 6 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}, {"role": "user", "content": "Okay, thanks Sam."}, {"role": "user", "content": "Yeah, I've gotten it."}, {"role": "assistant", "content": "Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.?"}, {"role": "user", "content": "I just thought I was going to need the jacket but I don't"}, {"role": "assistant", "content": "Okay. When was the purchase made?"}, {"role": "assistant", "content": "Also, what is your membership level?"}, {"role": "user", "content": "1/28/2020"}]
|
Silver
| 7 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}, {"role": "user", "content": "Okay, thanks Sam."}, {"role": "user", "content": "Yeah, I've gotten it."}, {"role": "assistant", "content": "Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.?"}, {"role": "user", "content": "I just thought I was going to need the jacket but I don't"}, {"role": "assistant", "content": "Okay. When was the purchase made?"}, {"role": "assistant", "content": "Also, what is your membership level?"}, {"role": "user", "content": "1/28/2020"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "I will process that for you. Can you please send me your shipping address?"}]
|
0639 Brushwick Dr Baltimore, CA 92202
| 8 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
|
product_defect: refund_initiate
|
{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
|
[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}, {"role": "user", "content": "Okay, thanks Sam."}, {"role": "user", "content": "Yeah, I've gotten it."}, {"role": "assistant", "content": "Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.?"}, {"role": "user", "content": "I just thought I was going to need the jacket but I don't"}, {"role": "assistant", "content": "Okay. When was the purchase made?"}, {"role": "assistant", "content": "Also, what is your membership level?"}, {"role": "user", "content": "1/28/2020"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "I will process that for you. Can you please send me your shipping address?"}, {"role": "user", "content": "0639 Brushwick Dr Baltimore, CA 92202"}, {"role": "assistant", "content": "Thank you. Would you like to process this by mail, or at a store/drop-off center?"}]
|
By mail please
| 9 |
Customer name is crystal minh. membership level is silver. email is [email protected]. phone number is (649) 103-1453. order ID is 7630527858. purchase date was 2020-01-28. ordered products: [{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]. payment method is paypal. delivery address is 0639 brushwick dr baltimore, ca 92202.
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product_defect: refund_initiate
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{"scenario": {"personal": {"account_id": "ffcqlrffsr", "customer_name": "crystal minh", "email": "[email protected]", "member_level": "silver", "phone": "(649) 103-1453", "username": "crystalm189"}, "order": {"street_address": "0639 brushwick dr", "full_address": "0639 brushwick dr baltimore, ca 92202", "city": "baltimore", "num_products": "1", "order_id": "7630527858", "packaging": "yes", "payment_method": "paypal", "products": "[{'brand': 'tommy_hilfiger', 'product_type': 'jacket', 'amount': 84, 'image_url': 'images/tommy_hilfiger-jacket.jpeg'}]", "purchase_date": "2020-01-28", "state": "ca", "zip_code": "92202"}, "product": {"names": ["tommy_hilfiger jacket"], "amounts": [84]}, "flow": "product_defect", "subflow": "refund_initiate"}, "total_dialogue_turns": 25, "split": "train", "use_delexed": false, "flow": "product_defect", "subflow": "refund_initiate", "customer_name": "crystal minh", "member_level": "silver"}
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[{"role": "assistant", "content": "Thanks for contacting us! How can I help?"}, {"role": "user", "content": "Hey so I need to get a refund because I bought something, but I no longer need it."}, {"role": "assistant", "content": "I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?"}, {"role": "user", "content": "Sure, my name is Crystal Minh. Who am I speaking with?"}, {"role": "assistant", "content": "Thank you, this is Sam with customer service."}, {"role": "assistant", "content": "Have you received the item yet, Crystal?"}, {"role": "user", "content": "Okay, thanks Sam."}, {"role": "user", "content": "Yeah, I've gotten it."}, {"role": "assistant", "content": "Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.?"}, {"role": "user", "content": "I just thought I was going to need the jacket but I don't"}, {"role": "assistant", "content": "Okay. When was the purchase made?"}, {"role": "assistant", "content": "Also, what is your membership level?"}, {"role": "user", "content": "1/28/2020"}, {"role": "user", "content": "Silver"}, {"role": "assistant", "content": "Thank you."}, {"role": "assistant", "content": "I will process that for you. Can you please send me your shipping address?"}, {"role": "user", "content": "0639 Brushwick Dr Baltimore, CA 92202"}, {"role": "assistant", "content": "Thank you. Would you like to process this by mail, or at a store/drop-off center?"}, {"role": "user", "content": "By mail please"}, {"role": "assistant", "content": "You're all set, you should be receiving the shipping label. Can I help you with anything else today?"}]
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That was it, thanks so much!
| 10 |
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