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| # TechStyle Global - Shipping Policy | |
| ## Delivery Options | |
| ### Standard Shipping | |
| - Delivery Time: 3-5 business days | |
| - Cost: Free for orders over $50 | |
| - Orders under $50: $4.99 | |
| - Available in: United States and Canada | |
| - Tracking provided via email | |
| ### Express Shipping | |
| - Delivery Time: 1-2 business days | |
| - Cost: $9.99 | |
| - Free for TechStyle Plus members | |
| - Available in: United States and Canada | |
| - Real-time tracking via app and email | |
| ### International Shipping | |
| - Delivery Time: 7-14 business days | |
| - Cost: Calculated based on: | |
| - Destination country | |
| - Package weight | |
| - Package dimensions | |
| - Available in: 50+ countries | |
| - Tracking provided where available | |
| ## Order Processing | |
| ### Processing Times | |
| - In-stock items: 1-2 business days | |
| - Custom orders: 3-5 business days | |
| - Pre-orders: As specified on product page | |
| - Business days are Monday-Friday, excluding holidays | |
| ### Cut-off Times | |
| - Orders placed before 2 PM EST: Same-day processing | |
| - Orders placed after 2 PM EST: Next business day processing | |
| - Express orders before 11 AM EST: Same-day shipping | |
| ## Shipping Restrictions | |
| ### Restricted Items | |
| - Batteries and power banks | |
| - Aerosol products | |
| - Certain electronics | |
| - Please check specific product pages for restrictions | |
| ### Restricted Locations | |
| - Some PO boxes | |
| - APO/FPO addresses | |
| - Certain international locations | |
| - Please contact support for detailed information | |
| ## Tracking Your Order | |
| ### Tracking Information | |
| - Provided via email once order ships | |
| - Available in your TechStyle account | |
| - Updates at major shipping milestones | |
| - Live chat support for tracking questions | |
| ### Lost Packages | |
| - Domestic: Investigation after 5 business days | |
| - International: Investigation after 14 business days | |
| - Claims must be filed within 30 days of shipment | |
| ## Special Circumstances | |
| ### Weather Delays | |
| - Delivery times may be affected by severe weather | |
| - Notifications sent for significant delays | |
| - Safety of packages prioritized during extreme conditions | |
| ### Holiday Shipping | |
| - Extended processing times during peak seasons | |
| - Holiday cut-off dates posted in October | |
| - Special holiday shipping rates may apply | |
| ## International Orders | |
| ### Customs & Duties | |
| - Import duties not included in shipping cost | |
| - Buyer responsible for customs fees | |
| - Local taxes may apply | |
| - Delivery times may vary due to customs | |
| ### International Returns | |
| - Return shipping labels provided for defective items | |
| - Customer pays return shipping for non-defective items | |
| - 45-day return window for international orders | |
| ## TechStyle Plus Benefits | |
| ### Member Privileges | |
| - Free express shipping on all orders | |
| - Priority processing | |
| - Exclusive holiday shipping rates | |
| - Early access to pre-orders | |
| ### Premium Support | |
| - Dedicated shipping support line | |
| - Priority claim processing | |
| - Special handling requests accepted | |
| ## Contact Information | |
| ### Shipping Support | |
| - Email: [email protected] | |
| - Phone: 1-800-TECH-STYLE (Option 2) | |
| - Live Chat: Available 24/7 | |
| - Response Time: Within 24 hours | |
| ### Claims Department | |
| - Email: [email protected] | |
| - Phone: 1-800-TECH-STYLE (Option 3) | |
| - Claim Forms: Available in account dashboard | |
| ## Policy Updates | |
| - Last Updated: December 2024 | |
| - Changes will be notified via email | |
| - Policy updates posted 30 days in advance | |
| - Historic policies available upon request |