shipping.txt

# TechStyle Global - Shipping Policy

## Delivery Options

### Standard Shipping
- Delivery Time: 3-5 business days
- Cost: Free for orders over $50
- Orders under $50: $4.99
- Available in: United States and Canada
- Tracking provided via email

### Express Shipping
- Delivery Time: 1-2 business days
- Cost: $9.99
- Free for TechStyle Plus members
- Available in: United States and Canada
- Real-time tracking via app and email

### International Shipping
- Delivery Time: 7-14 business days
- Cost: Calculated based on:
  - Destination country
  - Package weight
  - Package dimensions
- Available in: 50+ countries
- Tracking provided where available

## Order Processing

### Processing Times
- In-stock items: 1-2 business days
- Custom orders: 3-5 business days
- Pre-orders: As specified on product page
- Business days are Monday-Friday, excluding holidays

### Cut-off Times
- Orders placed before 2 PM EST: Same-day processing
- Orders placed after 2 PM EST: Next business day processing
- Express orders before 11 AM EST: Same-day shipping

## Shipping Restrictions

### Restricted Items
- Batteries and power banks
- Aerosol products
- Certain electronics
- Please check specific product pages for restrictions

### Restricted Locations
- Some PO boxes
- APO/FPO addresses
- Certain international locations
- Please contact support for detailed information

## Tracking Your Order

### Tracking Information
- Provided via email once order ships
- Available in your TechStyle account
- Updates at major shipping milestones
- Live chat support for tracking questions

### Lost Packages
- Domestic: Investigation after 5 business days
- International: Investigation after 14 business days
- Claims must be filed within 30 days of shipment

## Special Circumstances

### Weather Delays
- Delivery times may be affected by severe weather
- Notifications sent for significant delays
- Safety of packages prioritized during extreme conditions

### Holiday Shipping
- Extended processing times during peak seasons
- Holiday cut-off dates posted in October
- Special holiday shipping rates may apply

## International Orders

### Customs & Duties
- Import duties not included in shipping cost
- Buyer responsible for customs fees
- Local taxes may apply
- Delivery times may vary due to customs

### International Returns
- Return shipping labels provided for defective items
- Customer pays return shipping for non-defective items
- 45-day return window for international orders

## TechStyle Plus Benefits

### Member Privileges
- Free express shipping on all orders
- Priority processing
- Exclusive holiday shipping rates
- Early access to pre-orders

### Premium Support
- Dedicated shipping support line
- Priority claim processing
- Special handling requests accepted

## Contact Information

### Shipping Support
- Email: [email protected]
- Phone: 1-800-TECH-STYLE (Option 2)
- Live Chat: Available 24/7
- Response Time: Within 24 hours

### Claims Department
- Email: [email protected]
- Phone: 1-800-TECH-STYLE (Option 3)
- Claim Forms: Available in account dashboard

## Policy Updates
- Last Updated: December 2024
- Changes will be notified via email
- Policy updates posted 30 days in advance
- Historic policies available upon request