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   Account & Billing – Stuff Fibre
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/*]]>*/</script><script src=//p25.zdassets.com/hc/theming_assets/1057915/1420368/script.js?digest=900010800903></script><script async src=/cdn-cgi/bm/cv/669835187/api.js></script><body><div class=layout><header class=header data-hook=header><div class="inner || constrain-width"><a class="logo router-link-exact-active router-link-active"href=https://stuff-fibre.co.nz/> <img alt="Stuff Fibre"src=https://sfcdn.nz/web/static-site/icon/logo.svg> </a><a class="navigation-cta hide-on-desktop hide-on-mobile"href=https://stuff-fibre.co.nz/login> Login </a><a class="navigation-cta hide-on-desktop || button small"href=https://stuff-fibre.co.nz/> Home Page </a><nav class="navigation navigation-active"><div class=close><button class=close-button data-hook=close-navigation type=button>Close</button></div><a class=item href=https://stuff-fibre.co.nz/pricing> Pricing </a><div class=item-parent><a class=item data-hook=open-navigation-children href=#> Add-ons </a><nav class=navigation-children data-hook=navigation-children><div class=back><button class=back-button data-hook=close-navigation-children type=button><svg viewbox="0 0 40 40"height=40 width=40><use xlink:href=/static/svg/sprite.svg#arrow-left xmlns:xlink=http://www.w3.org/1999/xlink></use></svg></button></div><a class="subitem boost"href=https://stuff-fibre.co.nz/fibre-boost> <h1 class=heading>Boost</h1> <p class=description>Get the fastest possible speed ever. Ever.</p> </a><a class="subitem voice-app"href=https://stuff-fibre.co.nz/home-phone> <h1 class=heading>Voice App</h1> <p class=description>Keep your number and make unlimited calls.</p> </a><a class="subitem routers"href=https://stuff-fibre.co.nz/gigabit-router> <h1 class=heading>Routers</h1> <p class=description>Get the right router for your home.</p> </a><a class="subitem safe-zone"href=https://stuff-fibre.co.nz/safezone> <h1 class=heading>SafeZone</h1> <p class=description>Keep your kids safe on the internet.</p> </a></nav></div><a class=item href=https://stuff-fibre.co.nz/help> Support </a><a class="item default-template"href=https://stuff-fibre.co.nz/login> Login </a><a class="item || button large"href=https://stuff-fibre.co.nz/> Home Page </a></nav><button class="hide-on-desktop || c-hamburger c-hamburger--htx"><span> toggle menu </span></button><div class=navigation-overlay data-hook=navigation-overlay></div></div></header><main role=main><div class="container section-page"><div class=container-inner><div class="row clearfix"><div class="column column--sm-8"><ol class=breadcrumbs><li title="Stuff Fibre"><a href=/hc/en-us> Stuff Fibre </a><li title="MY ACCOUNT"><a href=/hc/en-us/categories/203403767-MY-ACCOUNT> MY ACCOUNT </a><li title="Account & Billing"><a href=/hc/en-us/sections/205392447-Account-Billing> Account & Billing </a></ol></div><div class="column column--sm-4"><div class="search-box search-box--small"><form accept-charset=UTF-8 action=/hc/en-us/search class=search data-search role=search><input name=utf8 type=hidden value=✓><input aria-label=Search id=query name=query placeholder=Search type=search><input name=commit type=submit value=Search></form></div></div></div><div class="page-header page-header--with-border"><div class=section-header><div class="section-header__col section-header__col--main"><h1 class="h2 section-title">Account & Billing</h1></div><div class="section-header__col section-header__col--button"><div class="section-subscribe dropdown"aria-haspopup=true><a title="Opens a sign-in dialog"aria-selected=false class=dropdown-toggle data-auth-action=signin href=# role=button> Follow </a><span aria-expanded=false class=dropdown-menu role=menu> <a aria-selected=false data-method=post href=/hc/en-us/sections/205392447-Account-Billing/subscription.html?subscribe_to_grandchildren=false rel=nofollow role=menuitem> New articles </a> <a aria-selected=false data-method=post href=/hc/en-us/sections/205392447-Account-Billing/subscription.html?subscribe_to_grandchildren=true rel=nofollow role=menuitem> New articles and comments </a> </span></div></div></div></div><ul class=article-list><li class="article-list-item article-list-item--is-promoted"><span class="fa fa-star"title="Promoted article"> </span> <a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/236159688-Do-you-accept-Direct-Debit-> Do you accept Direct Debit? </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/115000817447-How-do-I-get-billed-> How do I get billed? </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/360005944993-How-do-I-retry-my-payment-> How do I retry my payment ? </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/900000177146-How-do-I-move-my-fibre-to-a-new-address-> How do I move my fibre to a new address? </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/360034447373-How-do-I-Transfer-my-Subscription-to-someone-else-> How do I Transfer my Subscription to someone else? </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/360000702113-How-do-I-cancel-my-services-> How do I cancel my services? </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/360036610674-Why-are-you-charging-me-a-dollar-on-my-credit-card> Why are you charging me a dollar on my credit card </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/900000048126-Additional-Verification-Required> Additional Verification Required </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/900001214183-How-can-I-resolve-a-complaint-with-Stuff-Fibre> How can I resolve a complaint with Stuff Fibre </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/900001736106-Can-I-have-multiple-services-on-my-account-> Can I have multiple services on my account? </a><li class=article-list-item><a class=article-list-item__link href=https://support.stuff-fibre.co.nz//hc/en-us/articles/900004989366-111-Contact-Code> 111 Contact Code </a></ul></div></div></main></div><footer class=footer><nav class="navigation-footer || constrain-width"><div class=sub-navigation><a class="item location"href=https://stuff-fibre.co.nz/sign-up/address> Can I get fibre? </a><a class="item phone"href="tel:0800 862 337"> 0800 862 337 </a><a href=https://stuff-fibre.co.nz/terms/third-party> <img alt="30 day money back guarantee"class="item money-back-guarantee"src=https://sfcdn.nz/web/img/money-back-guarantee-small.png> </a></div><div class=sub-navigation><h3 class=heading>Explore</h3><a class=item href=https://stuff-fibre.co.nz/unlimited-data> What is unlimited data? </a><a class=item href=https://stuff-fibre.co.nz/no-fixed-contracts> What is no fixed term contracts? </a></div><div class=sub-navigation><h3 class=heading>Add Ons</h3><a class=item href=https://stuff-fibre.co.nz/safezone> SafeZone </a><a class=item href=https://stuff-fibre.co.nz/fibre-boost> Boost </a><a class=item href=https://stuff-fibre.co.nz/gigabit-router> Routers </a><a class=item href=https://stuff-fibre.co.nz/home-phone> Voice App </a></div><div class=sub-navigation><h3 class=heading>Company</h3><a class=item href=https://stuff-fibre.co.nz/help> Support </a><a class=item href=https://stuff-fibre.co.nz/about> About us </a><a class=item href=https://stuff-fibre.co.nz/terms> Terms and policys </a><a class=item href=http://www.indexed.co.nz> indexed.co.nz </a><a class=item href=http://www.stuff.co.nz> stuff.co.nz </a></div></nav></footer><script src=//static.zdassets.com/hc/assets/en-us.b31f8756e029d7d8774b.js></script><script data-auth-origin=1420368,true,true data-brand-id=1420368 data-locale=en-us data-return-to=https://support.stuff-fibre.co.nz/hc/en-us/sections/205392447-Account-Billing data-theme=hc src=https://stuff-fibre.zendesk.com/auth/v2/host.js></script><script>/*

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