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   Bose® Bluetooth® headset update
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href=/en_us/support/store_purchases.html> <span class=bose-navBarFoldout2016__menuitemLabel> Bose Store purchases </span> </a></ul></div></div></div></ul><a class=bose-navBar2016__icon href=/en_us/store_locator.html> <span class=bose-navBar2016__textLabel> Stores </span> <span class=bose-screenReaderText> </span> </a><div><input class=js-userProfile-microservice-url type=hidden value=/forms/myaccount.proxy.gdgateway.nocache.html><div class="bose-accountWidget js-accountWidget"data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/en_us/myaccount/login.html","text":"Log in/Create an account"}'data-gigyaurl=https://cdns.us1.gigya.com/js/gigya.js?apikey=3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp&lang=en_us data-hybrisbasestore=website_ce_us data-tracking-event=button-impression><a class="bose-accountWidget__text js-accountWidget-login bose-accountWidget--personIconNew bose-accountWidget_hideBlock"data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/en_us/myaccount/login.html","text":"My Bose"}'data-tracking-event=button-click href=/en_us/myaccount/login.html> <span class=-bolder> My Bose </span> <br> Log in/Create an account </a><a class="bose-accountWidget__text js-accountWidget-options bose-accountWidget_hideBlock bose-accountWidget--personIconNew ctHidden"data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/north_america/websites/en_us/index/myaccount/dashboard.html","text":"Hi,"}'dashboard-path=/content/consumer_electronics/b2c/north_america/websites/en_us/index/myaccount/dashboard.html data-tracking-event=button-click href=/en_us/myaccount/dashboard.html> </a></div><input value="My Bose"class=bose-accountWidget__text--part1 type=hidden><input class=bose-accountWidget__text--part2 type=hidden value=Hi,><a class="js-data-registrationPageUrl ctHidden"href=/en_us/myaccount/registration.html> </a><input class=gigya-api-key type=hidden value=3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp></div></div></div></div></div><a aria-hidden=true class=bose-header2016__mainContentAnchor id=mainContent name=mainContent> </a></div></div></header><main><div class=bose-templateArticlepage><div class="parent bose-content-container"><section class=bose-templateArticlepage__sectionPrimary><div class=backToLink><a class=js-supportPage href=/en_us/support.html> </a><div class="bose-backToLinks -marginLeftSmall"><span class="bose-link js-supportPage-backLink"> < Back </span></div></div><div class=articleAppliesTo><div class="bose-list bose-list--appliesToList"><h4 class=bose-list__title>Applies to:</h4><ul class=bose-list__list><li class=bose-list__listitem><a href=/en_us/support/products/bose_headphones_support/bose_in_ear_headphones_support/bluetooth_headset.html> Bose® <em> Bluetooth </em> ® headset </a><li class=bose-list__listitem><a href=/en_us/support/products/bose_headphones_support/bose_in_ear_headphones_support/bluetooth_headset_2.html> Bose® <em> Bluetooth </em> ® headset Series 2 </a></ul></div></div><div class="pageTitle title"><h1 class="bose-title bose-title--mainTitle -left bose-h2 -none">Bose® Bluetooth® headset update</h1></div><div class=title><a id=433290CEAA1A1104736BDB321F025BCF> </a><h3 class="bose-title -left -none">Why update your headset?</h3></div><div class=text><div class=bose-richText><p>Your Bose <em> Bluetooth® </em>  headset is designed to provide years of service with a wide range of mobile devices. Periodic updates may be needed to keep your headset compatible with products released after your headset's manufacture date. <br></div></div><div class=title><a id=953695CEAA5D0353D9DB8FD94235B639> </a><h3 class="bose-title -left">Minimum system requirements</h3></div><div class=text><div class=bose-richText><p><strong> For Windows PC users: </strong></div></div><div class=list><div class="bose-list bose-list--none"><ul class="bose-list__list bose-list__list--bullet"><li class=bose-list__listitem><span> 300 MHz processor (1 GHz for Vista or Windows 7) 32 or 64 bit </span><li class=bose-list__listitem><span> 128 MB RAM (Windows XP); 512 MB RAM (Vista Home Basic); 1 GB (other Vista editions and Windows 7 32 bit); 2 GB (Windows 7 64 bit) </span><li class=bose-list__listitem><span> Internet connection </span><li class=bose-list__listitem><span> 30 MB available hard disk space </span><li class="bose-list__listitem bose-list__listitem--last"><span> USB 1.1, 2.0 or 3.0 port </span></ul></div></div><div class=text><div class=bose-richText><p><strong> For Mac users: </strong></div></div><div class=list><div class="bose-list bose-list--none"><ul class="bose-list__list bose-list__list--bullet"><li class=bose-list__listitem><span> OS v10.5 (Leopard), v10.6 (Snow Leopard) or OS v10.7 (Lion) </span><li class=bose-list__listitem><span> Intel-based processor </span><li class=bose-list__listitem><span> 512 MB RAM (Leopard); 1 GB (Snow Leopard) </span><li class=bose-list__listitem><span> Internet connection </span><li class=bose-list__listitem><span> 40 MB available hard disk space </span><li class="bose-list__listitem bose-list__listitem--last"><span> USB 1.1, 2.0 or 3.0 port </span></ul></div></div><div class=title><a id=1B9E8CED3BC472053802F80166DF47AA> </a><h2 class="bose-title -left -none">Preparation</h2></div><div class=text><div class=bose-richText><p>First, download the Bose SoundLink® around-ear <em> Bluetooth® </em> headphone update application to your computer. <br></div></div><div class=title><a id=8D55BD23C95372D454FEDED8C6505613> </a><h3 class="bose-title -left -none">Note for Windows users:</h3></div><div class=text><div class=bose-richText><p>If you have multiple user accounts on your computer, you may be prompted to input administrator credentials in order to run the application.<p>Once downloaded, the application will prompt you to connect your headset to your computer with a micro USB cable. You can use the charging cable provided in the product package or a similar cable you may already own.<p>Please make sure the Bose <em> Bluetooth® </em>  Headset is fully charged before running the update application. <br> <br></div></div><div class=title><a id=34707A94DE4A7250C028749D4BEE7C79> </a><h3 class="bose-title -left -none">Start the application</h3></div><div class=text><div class=bose-richText><p><strong> For Windows: </strong></div></div><div class=list><div class="bose-list bose-list--none -tempStepFix"><div class="bose-list__list bose-list__list--bullet"><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>In the File Download window, click <strong> Run </strong> or <strong> Save </strong></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>If <strong> Run </strong> , follow the prompts to perform the update <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>If <strong> Save </strong> , select a location for saving the file (Bose_BT_Headset_Update.exe). Then start the application from your hard drive and follow the prompts to perform the update. <br></div></div><div class=buttonLink><a id=77770D96197125F01F369C21035F56AE> </a><div data-tracking-info='{"name":"clickthrough","text":"DOWNLOAD NOW","placement":"left","targetpath":"https://downloads.bose.com/ced/bose_bluetooth_headset/windows/Bose_BT_Headset_Update.exe"}'class=bose-tracking-button data-tracking-event=button-impression><a class="bose-buttonLink bose-buttonLink--type1 none -withBorder"data-tracking-info='{"name":"clickthrough","text":"DOWNLOAD NOW","placement":"left","targetpath":"https://downloads.bose.com/ced/bose_bluetooth_headset/windows/Bose_BT_Headset_Update.exe"}'title="DOWNLOAD NOW"data-tracking-event=button-click href=https://downloads.bose.com/ced/bose_bluetooth_headset/windows/Bose_BT_Headset_Update.exe role=button> <img alt="DOWNLOAD NOW"class=bose-buttonLink__customIcon src=https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha> <span class=bose-design2020__label> DOWNLOAD NOW </span> <p class=bose-buttonLink_priceLabel>+ $50</p> </a></div></div></div></div></div></div></div><div class=text><div class=bose-richText><p><strong> For Mac: </strong></div></div><div class=list><div class="bose-list bose-list--none -tempStepFix"><div class="bose-list__list bose-list__list--bullet"><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>Wait for your computer to download the file. It will appear on your desktop as a hard drive icon. <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>A window should open. Drag the update application file to the desktop as indicated (If the window doesn't open, double-click the icon.) <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>Run the update application from your desktop and follow the prompts to perform the update. <br></div></div><div class=buttonLink><a id=9DC178582701C7421E921619DE44D4C7> </a><div data-tracking-info='{"name":"clickthrough","text":"DOWNLOAD NOW","placement":"left","targetpath":"https://downloads.bose.com/ced/bose_bluetooth_headset/mac/Bose_BT_Headset_Update.dmg"}'class=bose-tracking-button data-tracking-event=button-impression><a class="bose-buttonLink bose-buttonLink--type1 none -withBorder"data-tracking-info='{"name":"clickthrough","text":"DOWNLOAD NOW","placement":"left","targetpath":"https://downloads.bose.com/ced/bose_bluetooth_headset/mac/Bose_BT_Headset_Update.dmg"}'title="DOWNLOAD NOW"data-tracking-event=button-click href=https://downloads.bose.com/ced/bose_bluetooth_headset/mac/Bose_BT_Headset_Update.dmg role=button> <img alt="DOWNLOAD NOW"class=bose-buttonLink__customIcon src=https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha> <span class=bose-design2020__label> DOWNLOAD NOW </span> <p class=bose-buttonLink_priceLabel>+ $50</p> </a></div></div></div></div></div></div></div><div class=title><a id=A808274AEBAE971E0929ED1310A5B588> </a><h2 class="bose-title -left -none">Troubleshooting</h2></div><div class=text><div class=bose-richText><p>Try the following before starting the updater application again: <br></div></div><div class=list><div class="bose-list bose-list--none -tempStepFix"><div class="bose-list__list bose-list__list--bullet"><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>Make sure your Internet connection is working properly <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>Make sure the USB cable is connected to your computer and to the Bose® <em> Bluetooth </em> ® headset <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>Press and hold the Volume Up (+), Volume Down (-) and Call buttons simultaneously for at least 5 seconds until the battery indicator blinks green <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>If the problem persists, contact Bose Customer Support at 1-877-335-2073 (US) or 1-87-701-2175 (Canada). <br></div></div></div></div><div class=text><div class=bose-richText><p>The Help menu is available throughout the update process. From the Help menu, you can access: <br></div></div></div></div></div><div class=list><div class="bose-list bose-list--none -tempStepFix"><div class="bose-list__list bose-list__list--bullet"><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>License agreement: Review the license agreement <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>Customer support information: View worldwide <a class=bose-link href=https://global.bose.com/en_us/support_sites.html> contact </a> information for Bose <br></div></div></div></div><div class=listItem><div class=bose-list__listitem><div class=text><div class=bose-richText><p>System information: View information about the current version of Bose® <em> Bluetooth® </em> headset software as well as system information for your computer and operating system</div></div></div></div><div class=title><a id=3616B6A45967B702D64095B5E49F5F06> </a><h2 class="bose-title -left -none">FAQs</h2></div><div class=faqContainer><a id=753991CF884A2978B12937B05729E62B> </a><div class=bose-faq__container data-show-first=false><div class=faq><a id=BBB002D0F1804B55B21533661B988AC7> </a><h3 class=bose-faq__question>What is the purpose of the Bose Bluetooth headset firmware update application?</h3><div class="bose-faq__answer bose-richText bose-richText--noMargin"><p>This application allows for a simple, immediate software download directly to your computer and into the Bose <em> Bluetooth® </em>  headset. <br></div></div><div class=faq><a id=84E3FDC637CA29289F366F213D958A5D> </a><h3 class=bose-faq__question>Why might I need to upgrade my headset firmware?</h3><div class="bose-faq__answer bose-richText bose-richText--noMargin"><p>Periodic updates may be needed to keep your Bose <em> Bluetooth® </em>  headset compatible with mobile devices released after your headset's manufacture date. <br></div></div><div class=faq><a id=122FBCF92D6A0D679F7BEE4133AACA91> </a><h3 class=bose-faq__question>Can this update be accomplished on both PCs and Macs?</h3><div class="bose-faq__answer bose-richText bose-richText--noMargin"><p>Yes. The PC or Mac used for the update must meet the minimum system requirements found on the download site. <br></div></div><div class=faq><a id=860D14A414DF6162F840A1F94FBF4E75> </a><h3 class=bose-faq__question>How do I connect my Bose Bluetooth headset to my PC/Mac?</h3><div class="bose-faq__answer bose-richText bose-richText--noMargin"><p>You can use the USB charging cable provided with the headset. Or, use any USB to micro-USB cable you may have, usually supplied with a digital camera or GPS. <br></div></div><div class=faq><a id=D83DF28B7B24D86B6EFDF36B1BDA90C2> </a><h3 class=bose-faq__question>Will this update affect my computer in any way?</h3><div class="bose-faq__answer bose-richText bose-richText--noMargin"><p>While the application is running, it will create and utilize temporary working files. When the application has finished and closed, it will remove all temporary working files, leaving behind the driver and the downloaded application file (Windows machines only). The application file can be deleted from your computer after the update is complete, but we recommend leaving the driver installed on your computer to make future upgrades easier. <br></div></div><div class=faq><a id=04C9FD9939DB0160BA504950F191A9D9> </a><h3 class=bose-faq__question>How long will the update take?</h3><div class="bose-faq__answer bose-richText bose-richText--noMargin"><p>The update may take as long as five minutes to complete. <br></div></div></div><script type=application/ld+json>
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