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   What is the class cancellation policy? – ClassPass
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value=360003583912><input aria-label=Search id=query name=query placeholder=Search type=search></form></nav><div class=article-container id=article-container><section class=article-sidebar><section class="section-articles collapsible-sidebar"><h3 class="collapsible-sidebar-title sidenav-title">Articles in this section</h3><ul><li><a class="sidenav-item current-article"href=/hc/en-us/articles/207942743-What-is-the-class-cancellation-policy-> What is the class cancellation policy? </a><li><a class=sidenav-item href=/hc/en-us/articles/204373989-Can-I-arrive-late-to-class-> Can I arrive late to class? </a><li><a class=sidenav-item href=/hc/en-us/articles/204733029-Can-I-switch-my-reservation-to-a-different-class-> Can I switch my reservation to a different class? </a><li><a class=sidenav-item href=/hc/en-us/articles/204335739-How-do-I-cancel-a-class-> How do I cancel a class? </a><li><a class=sidenav-item href=/hc/en-us/articles/204576649-I-accidentally-booked-a-class-within-12-hours-of-class-time-What-do-I-do-> I accidentally booked a class within 12 hours of class time! What do I do? </a><li><a class=sidenav-item href=/hc/en-us/articles/207603283-The-weather-is-bad-and-I-have-class-What-do-I-do-> The weather is bad and I have class. What do I do? </a><li><a class=sidenav-item href=/hc/en-us/articles/115005267503-What-happens-if-my-class-was-cancelled-by-the-studio-> What happens if my class was cancelled by the studio? </a></ul></section></section><article class=article><header class=article-header><h1 title="What is the class cancellation policy?"class=article-title>What is the class cancellation policy?</h1><div class=article-author><div class="avatar article-avatar"><img alt=Avatar class=user-avatar src=https://help.classpass.com/system/photos/3604/9735/5571/Screen_Shot_2020-03-15_at_10.39.57_AM.png></div><div class=article-meta>ClassPass Support</div></div></header><section class=article-info><div class=article-content><div class=article-body><p><span class=wysiwyg-font-size-large> Sometimes life happens and you can’t make it to class. We get it! Our cancellation policy helps us maintain strong relationships with our studio partners, so we appreciate you cancelling in advance when you’re able to. For many of our studios, filling reserved spots is important not only for their business but for guaranteeing you have a high-quality experience every time you attend. </span><p><span class="wysiwyg-font-size-large wysiwyg-color-blue90"> <strong> Livestream reservations </strong> </span><p><span class=wysiwyg-font-size-large> <strong> Late Cancel: </strong> <span> You’re always able to cancel a livestream class or experience prior to start time with no charge, and the credits you used to book the class will be automatically returned to your account.  </span> </span><p><span class=wysiwyg-font-size-large> <strong> Missed Class: </strong> <span> If you miss a livestream class or experience you have booked, any credits used towards that reservation will be forfeited.  </span> </span><p><span class="wysiwyg-font-size-large wysiwyg-color-blue90"> <strong> In-person reservations </strong> </span><p><span class=wysiwyg-font-size-large> <strong> Late Cancel: </strong> <span> In-person reservations can be cancelled up to 12 hours prior to start time with no charge, and the credits you used to book the reservation will be automatically returned to your account. If a cancellation takes place within 12 hours of start time, a late cancellation fee up to $15, or the local equivalent <em> (chart below) </em> , will be charged for select reservations. From time to time we may review or update these fees, and if we do this will be indicated to you before you make a class booking. </span> </span><p><span class=wysiwyg-font-size-large> <strong> Missed Class: </strong> <span> If you miss an in-person reservation without cancelling, the credits used to book will be automatically returned to your account. A missed reservation fee up to $20, or the local equivalent <em> (chart below) </em> , will be charged for select reservations if a cancellation is not made prior to start time. From time to time we may review or update these fees, and if we do this will be indicated to you before you make a reservation booking. </span> </span><p><span class=wysiwyg-font-size-large> Applicable late cancel and missed reservation fees will be noted in the booking experience, reservation cancellation confirmation pop-up, and reservation confirmation email you receive after successfully booking a class.  Incurred fees will be charged and appear on your bank statement 7 days after the reservation date. </span><p> <p><span class=wysiwyg-font-size-large> <img alt=Class_Fees_by_currency.png src=/hc/article_attachments/360081258031/Class_Fees_by_currency.png> </span><p><span class=wysiwyg-font-size-large> <span> Still need help? </span> <a href=https://classpass.com/contact> <span> Get in touch with us. </span> </a> </span></div><div class=article-attachments><ul class=attachments></ul></div></div></section><footer><div class=article-footer><div class=article-share><ul class=share><li><a class=share-facebook href=https://www.facebook.com/share.php?title=What+is+the+class+cancellation+policy%3F&u=https%3A%2F%2Fhelp.classpass.com%2Fhc%2Fen-us%2Farticles%2F207942743-What-is-the-class-cancellation-policy-> Facebook </a><li><a class=share-twitter href=https://twitter.com/share?lang=en&text=What+is+the+class+cancellation+policy%3F&url=https%3A%2F%2Fhelp.classpass.com%2Fhc%2Fen-us%2Farticles%2F207942743-What-is-the-class-cancellation-policy-> Twitter </a><li><a class=share-linkedin href=https://www.linkedin.com/shareArticle?mini=true&source=ClassPass&title=What+is+the+class+cancellation+policy%3F&url=https%3A%2F%2Fhelp.classpass.com%2Fhc%2Fen-us%2Farticles%2F207942743-What-is-the-class-cancellation-policy-> LinkedIn </a></ul></div></div><div class=article-more-questions> Have more questions? <a href=https://classpass.com/contact> Contact Us </a></div><div class=article-return-to-top><a href=#article-container> Return to top <span class=icon-arrow-up> </span> </a></div></footer><section class=article-relatives><div data-recent-articles></div><section class=related-articles><h3 class=related-articles-title>Related articles</h3><ul><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkER50xDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEV%2FRkDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwNDU3ODExOS1Ib3ctZG8tSS1jYW5jZWwtbXktQ2xhc3NQYXNzLW1lbWJlcnNoaXAtBjsIVDoJcmFua2kG--0fc58e915be1804bc1a7ff644380f3b7dad49942 rel=nofollow> How do I cancel my ClassPass membership? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEgrF6DDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEV%2FRkDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzIwOTM2NzQyNi1Eby1teS1jcmVkaXRzLXJvbGwtb3Zlci0GOwhUOglyYW5raQc%3D--620417291fc246de8f5374d6871ce0a6ec56586c rel=nofollow> Do my credits roll over? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEe%2BotDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEV%2FRkDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzIwNDMzNTczOS1Ib3ctZG8tSS1jYW5jZWwtYS1jbGFzcy0GOwhUOglyYW5raQg%3D--849ca00f6ffbb49b182c60df153a5d67a2184529 rel=nofollow> How do I cancel a class? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCPyXydJTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEV%2FRkDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzM2MDAxODcxMjU3Mi1Ib3ctY2FuLUktY29udGFjdC1jdXN0b21lci1zdXBwb3J0LQY7CFQ6CXJhbmtpCQ%3D%3D--7576091f06708cd2fb88487088e88ca829570cb1 rel=nofollow> How can I contact customer support? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEJ7B%2BDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEV%2FRkDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJgL2hjL2VuLXVzL2FydGljbGVzLzIwOTYyOTIyMy1JLW0tb24tYS10cmlhbC1tZW1iZXJzaGlwLVdoYXQtc2hvdWxkLUkta25vdy1hYm91dC1teS1hY2NvdW50LQY7CFQ6CXJhbmtpCg%3D%3D--6bb2e2cf783d26042db79753fa19fddd5a7b5815 rel=nofollow> I’m on a trial membership. 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