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   AliExpress Customer Service, AliExpress Service, Customer Service & Help Center on AliExpress.com
  </title><link rel="shortcut icon"href=//ae01.alicdn.com/images/eng/wholesale/icon/aliexpress.ico type=image/x-icon><link href=//i.alicdn.com/ae-helpcenter-ui/buyercenter/??index.6875f16d.css rel=stylesheet><script data-locale=en_US src=//i.alicdn.com/ae-global/atom/??atom.75738738.js></script><script src=//i.alicdn.com/??ae-helpcenter-ui/hashmap.f8ea1ca5.js,ae-seller-ui/hashmap.2e3f0a83.js,ae-lego-ui/hashmap.82c79702.js></script><script async data-version=ae-global=2.0.0;ae-seller-ui=2.0.8;ae-lego-ui=1.0.0;ae-helpcenter-ui=1.0.3; defer src=//i.alicdn.com/ae-helpcenter-ui/buyercenter/??index.6c8503d9.js></script><body data-spm=helppage_7aypo><script>with(document)with(body)with(insertBefore(createElement("script"),firstChild))setAttribute("exparams","userid=&aplus&ali_beacon_id=&ali_apache_id=&ali_apache_track=&ali_apache_tracktmp=&dmtrack_c={}&hn=aehelpcenter011183248108%2ecenter%2ena62&asid=AQAAAAA0C9df7NJJEAAAAABPW8oBfl3nuA==&sidx=0",id="beacon-aplus",src="//assets.alicdn.com/g/alilog/??aplus_plugin_aefront/index.js,mlog/aplus_v2.js")</script><input id=web-info:ws-reg-ori type=hidden><input id=userDeviceType type=hidden><input id=userCountryCode type=hidden value=IANA><input id=userCountryName type=hidden value=IANA><input id=isResponstiveHeader type=hidden value=true><input id=month type=hidden value=12><input id=day type=hidden value=13><dsi src=https://cdp.aliexpress.com/60.htm> </dsi><script>var headerConfig = {
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	}</script><link href=//i.alicdn.com/ae-header/20180102150215/buyer/back/me-header.css rel=stylesheet><div class=top-lighthouse id=top-lighthouse><div class="top-lighthouse-wrap container"><div class=nav-global id=nav-global><div class="ng-item ng-bp"><a href=//sale.aliexpress.com/BhQPgEWPNM.htm rel=nofollow> Buyer Protection </a></div><div class="ng-item ng-help ng-sub"><span class=ng-sub-title> Help </span><ul class=ng-sub-list><li><a class=ng-help-link data-role=help-center-link href=//helppage.aliexpress.com/buyercenter/index.htm rel=nofollow> Customer Service </a><li><a data-role=complaint-link href=//report.aliexpress.com/ rel=nofollow> Disputes & Reports </a></ul></div><div class="ng-item ng-mobile"><a href=//sale.aliexpress.com/download_app_guide.htm rel=nofollow> Save big on our app! </a></div></div></div></div><div class=me-header id=header><div class="header-wrap container"><div class=hm-left><div class="site-logo inside-page-logo"><a href=//www.aliexpress.com/> <span class=logo-base> AliExpress </span> </a></div></div><div class=hm-right><div class=nav-cart-container><a class="nav-cart me-icons"href=//shoppingcart.aliexpress.com/shopcart/shopcartDetail.htm> Cart <span class=cart-number id=nav-cart-num> 0 </span> </a></div><div class=nav-wishlist><a class=nav-wishlist-link href=//my.aliexpress.com/wishlist/wish_list_product_list.htm> Wish List </a></div><div class=nav-user-account id=nav-user-account><div class=user-account-info data-role=user-account-top id=userAccountInfo><div class="user-account-inner hidden-sm"><span class=account-unsigned data-role=unsigned> <a data-role=sign-link href=//login.aliexpress.com/express/mulSiteLogin.htm rel=nofollow> Sign in </a> <span class=ua-line> | </span> <a data-role=join-link href=//us.ae.aliexpress.com/wsuser/buyerJoin/expressJoinIndex.htm rel=nofollow> Sign Out </a> </span><span class=account-name data-role=username>   </span></div></div><div class=user-account-main data-role=user-account-main><div class=flyout-user-signout data-role=signout-btn><a href=//login.aliexpress.com/xman/xlogout.htm rel=nofollow> Sign Out </a></div><div class=flyout-user-signIn data-role=user-signIn><p class=flyout-welcome-text data-role=flyout-welcome><p><a class=sign-btn data-role=sign-link href=//login.aliexpress.com/express/mulSiteLogin.htm rel=nofollow> Sign in </a><p class=flyout-signIn-type><span> Sign in with </span> <a class="nus-icon nus-facebook"data-role=login-type href=//thirdparty.aliexpress.com/login.htm?type=fb&tracelog=ws_fb_topbar rel=nofollow title=facebook>   </a> <a class="nus-icon nus-vk"data-role=login-type href=//thirdparty.aliexpress.com/login.htm?type=vk&tracelog=ws_vk_topbar rel=nofollow title=vk>   </a></div><dl class=flyout-visitors-login data-role=user-login><dt>New Customer?<dd><a class=join-btn data-role=join-link href=//us.ae.aliexpress.com/wsuser/buyerJoin/expressJoinIndex.htm rel=nofollow> Join Free </a></dl><div class=flyout-remind-list id=flyout-remind-list></div><ul class=flyout-quick-entry data-role=quick-entry><li><a href=//home.aliexpress.com/index.htm?tracelog=ws_topbar rel=nofollow> My AliExpress </a><li><a href=//trade.alibaba.com/order_list.htm rel=nofollow> My Orders </a><li><a href=//msg.aliexpress.com?tracelog=ws_topbar rel=nofollow> Message Center </a><li><a href=//my.aliexpress.com/wishlist/wish_list_product_list.htm rel=nofollow> Wish List </a><li><a class=js-menu-my-favorite-stores href=//my.aliexpress.com/wishlist/wish_list_store_list.htm rel=nofollow> My Favorite Stores </a><li><a href=//coupon.aliexpress.com/buyer/coupon/listView.htm rel=nofollow> My Coupons </a></ul></div></div></div><div class=hm-middle><form action=/wholesale class=searchbar-form id=form-searchbar><input id=catId name=catId type=hidden value=0><input id=historyTab type=hidden><input id=historySearchInput type=hidden><input id=historySearchCountry type=hidden><input id=initiative_id name=initiative_id type=hidden><div class=search-box><input placeholder="I'm shopping for..."autocomplete=off class=search-key id=search-key maxlength=50 name=SearchText><input class="search-button me-icons"type=submit></div></form></div></div></div><script async defer src=//i.alicdn.com/ae-header/20180102150215/buyer/back/me-header.js></script><div class=sellercenter-navigation-banner></div><div class=sellercenter-notice><div class=notice-content><div><p class="ui-notice ui-notice-normal ui-notice-prompt"> To track your order, please go to My orders (https://trade.aliexpress.com/orderList.htm), click Track Order. For Post Air Mail (e.g. China Post Air Mail, Singapore Post Air Mail), it takes 3~10 days to update shipping information online. For business express (e.g. DHL, UPS), it takes 3~5 days. </div></div></div> ; <div class="container me-body-container"><div class=row><div class=col-xs-12><div class=grid-col-container><h4>Please select your question:</h4></div><div class=grid-col-container><div class=me-left-menu id=left-nav><div class=me-menu-body><h3 class="me-menu-header me-current-title"><a class=ajax-get-list data-banner=1 data-category-id=9205380 href=javascript:; style=font-size:14px;> Top Questions </a></h3></div><h3 class="me-menu-header me-menu-close"><a href=javascript:void(0); style=font-size:14px;> My Orders <i class="small-icon minus-icon"> </i> </a></h3><div style="display: none;"class=me-menu-body><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205381 href=javascript:;> Finding Products </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205382 href=javascript:;> Contacting Sellers </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205383 href=javascript:;> Wish List & Shopping Cart </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205384 href=javascript:;> Placing Orders </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205385 href=javascript:;> Checking Orders </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205386 href=javascript:;> Leaving Feedback </a></div><h3 class="me-menu-header me-menu-close"><a href=javascript:void(0); style=font-size:14px;> My Account <i class="small-icon minus-icon"> </i> </a></h3><div style="display: none;"class=me-menu-body><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205392 href=javascript:;> Registering & Signing in </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205393 href=javascript:;> Account Settings </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205394 href=javascript:;> AliExpress Rewards </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205395 href=javascript:;> AliExpress Notifications </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9224052 href=javascript:;> Data Subject Rights </a></div><h3 class="me-menu-header me-menu-close"><a href=javascript:void(0); style=font-size:14px;> Coupons & Promotions <i class="small-icon minus-icon"> </i> </a></h3><div style="display: none;"class=me-menu-body><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205396 href=javascript:;> Coupons </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205397 href=javascript:;> AliExpress Pocket </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205398 href=javascript:;> AliExpress Coins </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205399 href=javascript:;> AliExpress Promotions </a></div><h3 class="me-menu-header me-menu-close"><a href=javascript:void(0); style=font-size:14px;> Returns & Refunds <i class="small-icon minus-icon"> </i> </a></h3><div style="display: none;"class=me-menu-body><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205387 href=javascript:;> Dispute Process </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205388 href=javascript:;> Receiving Refunds </a></div><h3 class="me-menu-header me-menu-close"><a href=javascript:void(0); style=font-size:14px;> Payments <i class="small-icon minus-icon"> </i> </a></h3><div style="display: none;"class=me-menu-body><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205389 href=javascript:;> Payment Process </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205390 href=javascript:;> Payment Problems </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205391 href=javascript:;> My Alipay account </a></div><h3 class="me-menu-header me-menu-close"><a href=javascript:void(0); style=font-size:14px;> Terms & Conditions <i class="small-icon minus-icon"> </i> </a></h3><div style="display: none;"class=me-menu-body><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205400 href=javascript:;> Rules for Buyers </a><p class=me-menu-title><a class=ajax-get-list data-banner=1 data-category-id=9205401 href=javascript:;> Other Rules & Policies </a></div></div></div><div class=grid-col-container><div class=me-left-menu><h3 class="me-menu-header me-menu-open"id=hot-service><a href=javascript:void(0); style=font-size:14px;> Self Service <i class="small-icon minus-icon"> </i> </a></h3><div style="display: block;"class=me-menu-body><p class=me-menu-title><a href=//passport.aliexpress.com/ac/email_modify.htm?fromSite=13 target=_blank> Change Your Email Address </a><p class=me-menu-title><a href=//passport.aliexpress.com/ac/password_find.htm?fromSite=13 target=_blank> Retrieve Your Password </a><p class=me-menu-title><a href=//report.aliexpress.com/health/reportIndex.htm target=_blank> Report an Issue </a><p class=me-menu-title><a href=//trade.aliexpress.com/appeal/appeal_list.htm target=_blank> Check Credit Card Appeal </a><p class=me-menu-title><a href=//trade.aliexpress.com/orderList.htm target=_blank> Check My Orders </a><p class=me-menu-title><a href=http://global.cainiao.com/ target=_blank> Track Your Packages </a><p class=me-menu-title><a href=//trade.aliexpress.com/issue/issue_list.htm target=_blank> Check Dispute Progress </a></div></div></div></div><div class=col-xs-48><div class=row><div class="col-ws-60 question-lists-view"><div class=grid-col-container><div class="ui-box new-man-side"><span class=ui-help id=balloon> </span></div></div><div class=grid-col-container><div class="ui-box ui-box-admin"><div class="ui-box-content question-box"><h4 id=question-category-name></h4><div class=hr></div><div class=ui-box><ul class=question-list id=ajax-question-list><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=20518325&categoryIds=9205380&lang=ru target=_blank> Why is the payment method I want to use not available? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=1000058251&categoryIds=9205380&lang=ru target=_blank> Why cannot I place an order? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=1000058258&categoryIds=9205380&lang=ru target=_blank> I got an error message during the payment process. What should I do? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=20060636&categoryIds=9205380&lang=ru target=_blank> I have paid for my order. Why does the order status still say Awaiting Payment? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=1000058192&categoryIds=9205380&lang=ru target=_blank> I paid for my order already, but I haven’t received a message from my bank. What’s going on? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=20289081&categoryIds=9205380&lang=ru target=_blank> I cannot use a coupon or get discount. What can I do? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=1000058247&categoryIds=9205380&lang=ru target=_blank> Why has my order been closed? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=1000058246&categoryIds=9205380&lang=ru target=_blank> My order has been closed. When will I get my refund? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=20289078&categoryIds=9205380&lang=ru target=_blank> How do I use a coupon or discount? </a><li><a class="view-more question-topic"data-answer href=./questionAnswer.htm?isRouter=0&viewKey=1&id=20289084&categoryIds=9205380&lang=ru target=_blank> How do I get a coupon back? </a></ul><div class="ui-box-body-hide util-clearfix"><a class=external href=./questionList.htm?searchKey=&viewKey=1&page=1&categoryIds=9205380&lang=ru&banner=0 target=_blank> View More </a></div></div></div></div></div></div></div></div><script>seajs.iuse("//i.alicdn.com/ae-helpcenter-ui/buyercenter/index.js")(function(Index) {
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