<!doctypehtml><html lang=en-US><meta charset=utf-8><link href=https://gmpg.org/xfn/11 rel=profile><title>
   Troubleshooting Google Drive in Canvas – canvas support
  </title><link href=//fonts.googleapis.com rel=dns-prefetch><link href=//s.w.org rel=dns-prefetch><link crossorigin href=https://fonts.gstatic.com rel=preconnect><link title="canvas support » Feed"href=https://www.acpsk12.org/canvas/feed/ rel=alternate type=application/rss+xml><link title="canvas support » Comments Feed"href=https://www.acpsk12.org/canvas/comments/feed/ rel=alternate type=application/rss+xml><script>window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/12.0.0-1\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/12.0.0-1\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/www.acpsk12.org\/canvas\/wp-includes\/js\/wp-emoji-release.min.js?ver=5.4.6"}};
			/*! This file is auto-generated */
			!function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){var a=String.fromCharCode;p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,e),0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,t),0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r<o.length;r++)t.supports[o[r]]=function(e){if(!p||!p.fillText)return!1;switch(p.textBaseline="top",p.font="600 32px Arial",e){case"flag":return s([127987,65039,8205,9895,65039],[127987,65039,8203,9895,65039])?!1:!s([55356,56826,55356,56819],[55356,56826,8203,55356,56819])&&!s([55356,57332,56128,56423,56128,56418,56128,56421,56128,56430,56128,56423,56128,56447],[55356,57332,8203,56128,56423,8203,56128,56418,8203,56128,56421,8203,56128,56430,8203,56128,56423,8203,56128,56447]);case"emoji":return!s([55357,56424,55356,57342,8205,55358,56605,8205,55357,56424,55356,57340],[55357,56424,55356,57342,8203,55358,56605,8203,55357,56424,55356,57340])}return!1}(o[r]),t.supports.everything=t.supports.everything&&t.supports[o[r]],"flag"!==o[r]&&(t.supports.everythingExceptFlag=t.supports.everythingExceptFlag&&t.supports[o[r]]);t.supports.everythingExceptFlag=t.supports.everythingExceptFlag&&!t.supports.flag,t.DOMReady=!1,t.readyCallback=function(){t.DOMReady=!0},t.supports.everything||(n=function(){t.readyCallback()},a.addEventListener?(a.addEventListener("DOMContentLoaded",n,!1),e.addEventListener("load",n,!1)):(e.attachEvent("onload",n),a.attachEvent("onreadystatechange",function(){"complete"===a.readyState&&t.readyCallback()})),(n=t.source||{}).concatemoji?c(n.concatemoji):n.wpemoji&&n.twemoji&&(c(n.twemoji),c(n.wpemoji)))}(window,document,window._wpemojiSettings);</script><style>img.wp-smiley,
img.emoji {
	display: inline !important;
	border: none !important;
	box-shadow: none !important;
	height: 1em !important;
	width: 1em !important;
	margin: 0 .07em !important;
	vertical-align: -0.1em !important;
	background: none !important;
	padding: 0 !important;
}</style><link href=//fonts.googleapis.com/css?family=Open+Sans:300,300italic,regular,italic,600,600italic,700,700italic,800,800italic id=generate-fonts-css media=all rel=stylesheet><link href=https://www.acpsk12.org/canvas/wp-includes/css/dist/block-library/style.min.css?ver=5.4.6 id=wp-block-library-css media=all rel=stylesheet><link href=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/css/unsemantic-grid.min.css?ver=3.0.2 id=generate-style-grid-css media=all rel=stylesheet><link href=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/css/style.min.css?ver=3.0.2 id=generate-style-css media=all rel=stylesheet><style id=generate-style-inline-css>body{background-color:#efefef;color:#3a3a3a;}a{color:#1e73be;}a:hover, a:focus, a:active{color:#e33d29;}body .grid-container{max-width:1100px;}.wp-block-group__inner-container{max-width:1100px;margin-left:auto;margin-right:auto;}.generate-back-to-top{font-size:20px;border-radius:3px;position:fixed;bottom:30px;right:30px;line-height:40px;width:40px;text-align:center;z-index:10;transition:opacity 300ms ease-in-out;}.navigation-search{position:absolute;left:-99999px;pointer-events:none;visibility:hidden;z-index:20;width:100%;top:0;transition:opacity 100ms ease-in-out;opacity:0;}.navigation-search.nav-search-active{left:0;right:0;pointer-events:auto;visibility:visible;opacity:1;}.navigation-search input[type="search"]{outline:0;border:0;vertical-align:bottom;line-height:1;opacity:0.9;width:100%;z-index:20;border-radius:0;-webkit-appearance:none;height:60px;}.navigation-search input::-ms-clear{display:none;width:0;height:0;}.navigation-search input::-ms-reveal{display:none;width:0;height:0;}.navigation-search input::-webkit-search-decoration, .navigation-search input::-webkit-search-cancel-button, .navigation-search input::-webkit-search-results-button, .navigation-search input::-webkit-search-results-decoration{display:none;}.main-navigation li.search-item{z-index:21;}li.search-item.active{transition:opacity 100ms ease-in-out;}.nav-left-sidebar .main-navigation li.search-item.active,.nav-right-sidebar .main-navigation li.search-item.active{width:auto;display:inline-block;float:right;}.gen-sidebar-nav .navigation-search{top:auto;bottom:0;}body, button, input, select, textarea{font-family:"Open Sans", sans-serif;}body{line-height:1.5;}.entry-content > [class*="wp-block-"]:not(:last-child){margin-bottom:1.5em;}.main-title{font-size:45px;}.main-navigation .main-nav ul ul li a{font-size:14px;}.sidebar .widget, .footer-widgets .widget{font-size:17px;}h1{font-weight:300;font-size:40px;}h2{font-weight:300;font-size:30px;}h3{font-size:20px;}h4{font-size:inherit;}h5{font-size:inherit;}@media (max-width:768px){.main-title{font-size:30px;}h1{font-size:30px;}h2{font-size:25px;}}.top-bar{background-color:#636363;color:#ffffff;}.top-bar a{color:#ffffff;}.top-bar a:hover{color:#303030;}.site-header{background-color:#ffffff;color:#3a3a3a;}.site-header a{color:#3a3a3a;}.main-title a,.main-title a:hover{color:#062d48;}.site-description{color:#062d48;}.main-navigation,.main-navigation ul ul{background-color:#062d48;}.main-navigation .main-nav ul li a,.menu-toggle, .main-navigation .menu-bar-items{color:#ffffff;}.main-navigation .main-nav ul li:hover > a,.main-navigation .main-nav ul li:focus > a, .main-navigation .main-nav ul li.sfHover > a, .main-navigation .menu-bar-item:hover > a, .main-navigation .menu-bar-item.sfHover > a{color:#ffffff;background-color:#1e73be;}button.menu-toggle:hover,button.menu-toggle:focus,.main-navigation .mobile-bar-items a,.main-navigation .mobile-bar-items a:hover,.main-navigation .mobile-bar-items a:focus{color:#ffffff;}.main-navigation .main-nav ul li[class*="current-menu-"] > a{color:#ffffff;background-color:#1e72bd;}.main-navigation .main-nav ul li[class*="current-menu-"] > a:hover,.main-navigation .main-nav ul li[class*="current-menu-"].sfHover > a{color:#ffffff;background-color:#1e72bd;}.navigation-search input[type="search"],.navigation-search input[type="search"]:active, .navigation-search input[type="search"]:focus, .main-navigation .main-nav ul li.search-item.active > a, .main-navigation .menu-bar-items .search-item.active > a{color:#ffffff;background-color:#1e73be;}.main-navigation ul ul{background-color:#062d48;}.main-navigation .main-nav ul ul li a{color:#ffffff;}.main-navigation .main-nav ul ul li:hover > a,.main-navigation .main-nav ul ul li:focus > a,.main-navigation .main-nav ul ul li.sfHover > a{color:#ffffff;background-color:#3498db;}.main-navigation .main-nav ul ul li[class*="current-menu-"] > a{color:#ffffff;background-color:#1e73be;}.main-navigation .main-nav ul ul li[class*="current-menu-"] > a:hover,.main-navigation .main-nav ul ul li[class*="current-menu-"].sfHover > a{color:#ffffff;background-color:#1e73be;}.separate-containers .inside-article, .separate-containers .comments-area, .separate-containers .page-header, .one-container .container, .separate-containers .paging-navigation, .inside-page-header{color:#3f3f3f;background-color:#ffffff;}.inside-article a,.paging-navigation a,.comments-area a,.page-header a{color:#1e73be;}.inside-article a:hover,.paging-navigation a:hover,.comments-area a:hover,.page-header a:hover{color:#e33d29;}.entry-header h1,.page-header h1{color:#062d48;}.entry-title a{color:#062d48;}.entry-meta{color:#595959;}.entry-meta a{color:#595959;}.entry-meta a:hover{color:#1e73be;}h1{color:#1e73be;}h2{color:#1e73be;}h3{color:#1e73be;}.sidebar .widget{background-color:#ffffff;}.sidebar .widget .widget-title{color:#000000;}.footer-widgets{background-color:#ffffff;}.footer-widgets .widget-title{color:#000000;}.site-info{color:#92badb;background-color:#062d48;}.site-info a{color:#92badb;}.site-info a:hover{color:#efefef;}.footer-bar .widget_nav_menu .current-menu-item a{color:#efefef;}input[type="text"],input[type="email"],input[type="url"],input[type="password"],input[type="search"],input[type="tel"],input[type="number"],textarea,select{color:#666666;background-color:#fafafa;border-color:#cccccc;}input[type="text"]:focus,input[type="email"]:focus,input[type="url"]:focus,input[type="password"]:focus,input[type="search"]:focus,input[type="tel"]:focus,input[type="number"]:focus,textarea:focus,select:focus{color:#666666;background-color:#ffffff;border-color:#bfbfbf;}button,html input[type="button"],input[type="reset"],input[type="submit"],a.button,a.wp-block-button__link:not(.has-background){color:#ffffff;background-color:#666666;}button:hover,html input[type="button"]:hover,input[type="reset"]:hover,input[type="submit"]:hover,a.button:hover,button:focus,html input[type="button"]:focus,input[type="reset"]:focus,input[type="submit"]:focus,a.button:focus,a.wp-block-button__link:not(.has-background):active,a.wp-block-button__link:not(.has-background):focus,a.wp-block-button__link:not(.has-background):hover{color:#ffffff;background-color:#3f3f3f;}a.generate-back-to-top{background-color:rgba( 0,0,0,0.4 );color:#ffffff;}a.generate-back-to-top:hover,a.generate-back-to-top:focus{background-color:rgba( 0,0,0,0.6 );color:#ffffff;}@media (max-width:768px){.main-navigation .menu-bar-item:hover > a, .main-navigation .menu-bar-item.sfHover > a{background:none;color:#ffffff;}}.inside-top-bar{padding:10px;}.inside-header{padding:28px;}.entry-content .alignwide, body:not(.no-sidebar) .entry-content .alignfull{margin-left:-40px;width:calc(100% + 80px);max-width:calc(100% + 80px);}.rtl .menu-item-has-children .dropdown-menu-toggle{padding-left:20px;}.rtl .main-navigation .main-nav ul li.menu-item-has-children > a{padding-right:20px;}.site-info{padding:20px;}@media (max-width:768px){.separate-containers .inside-article, .separate-containers .comments-area, .separate-containers .page-header, .separate-containers .paging-navigation, .one-container .site-content, .inside-page-header, .wp-block-group__inner-container{padding:30px;}.site-info{padding-right:10px;padding-left:10px;}.entry-content .alignwide, body:not(.no-sidebar) .entry-content .alignfull{margin-left:-30px;width:calc(100% + 60px);max-width:calc(100% + 60px);}}.one-container .sidebar .widget{padding:0px;}@media (max-width:768px){.main-navigation .menu-toggle,.main-navigation .mobile-bar-items,.sidebar-nav-mobile:not(#sticky-placeholder){display:block;}.main-navigation ul,.gen-sidebar-nav{display:none;}[class*="nav-float-"] .site-header .inside-header > *{float:none;clear:both;}}</style><link href=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/css/mobile.min.css?ver=3.0.2 id=generate-mobile-style-css media=all rel=stylesheet><link href=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/css/components/font-icons.min.css?ver=3.0.2 id=generate-font-icons-css media=all rel=stylesheet><link href=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/css/components/font-awesome.min.css?ver=4.7 id=font-awesome-css media=all rel=stylesheet><link href=https://www.acpsk12.org/canvas/wp-json/ rel=https://api.w.org/><link href=https://www.acpsk12.org/canvas/xmlrpc.php?rsd rel=EditURI title=RSD type=application/rsd+xml><link href=https://www.acpsk12.org/canvas/wp-includes/wlwmanifest.xml rel=wlwmanifest type=application/wlwmanifest+xml><meta content="WordPress 5.4.6"name=generator><link href=https://www.acpsk12.org/canvas/canvas-tips/drive/ rel=canonical><link href=https://www.acpsk12.org/canvas/?p=224 rel=shortlink><link href=https://www.acpsk12.org/canvas/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.acpsk12.org%2Fcanvas%2Fcanvas-tips%2Fdrive%2F rel=alternate type=application/json+oembed><link href=https://www.acpsk12.org/canvas/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.acpsk12.org%2Fcanvas%2Fcanvas-tips%2Fdrive%2F&format=xml rel=alternate type=text/xml+oembed><meta content=width=device-width,initial-scale=1 name=viewport><link href=https://www.acpsk12.org/canvas/wp-content/uploads/2017/05/cropped-logo-512x512-1-32x32.png rel=icon sizes=32x32><link href=https://www.acpsk12.org/canvas/wp-content/uploads/2017/05/cropped-logo-512x512-1-192x192.png rel=icon sizes=192x192><link href=https://www.acpsk12.org/canvas/wp-content/uploads/2017/05/cropped-logo-512x512-1-180x180.png rel=apple-touch-icon><meta content=https://www.acpsk12.org/canvas/wp-content/uploads/2017/05/cropped-logo-512x512-1-270x270.png name=msapplication-TileImage><style id=wp-custom-css>.entry-content p a:link {
    text-decoration: underline;
}

.entry-content p a:hover {
    text-decoration: underline;
}

.entry-content p a:active {
    text-decoration: underline;
}

.entry-content p a:visited {
    text-decoration: underline;
}

.button.blue,
.button.blue:visited {
	background:#1E72BD;
	color:#FFF;
}

.button.blue:hover {
	background:#1860A0;
}


.button.red,
.button.red:visited {
	background:#e33d29;
	color:#FFF;
}

.button.red:hover {
	background:#c62b19;
}</style><body class="page-template-default page page-id-224 page-child parent-pageid-16 wp-custom-logo wp-embed-responsive right-sidebar nav-below-header separate-containers fluid-header active-footer-widgets-0 nav-search-enabled nav-aligned-left header-aligned-left dropdown-hover"itemscope itemtype=https://schema.org/WebPage><a class="screen-reader-text skip-link"title="Skip to content"href=#content> Skip to content </a><header class=site-header id=masthead itemscope itemtype=https://schema.org/WPHeader><div class="inside-header grid-container grid-parent"><div class=site-logo><a title="canvas support"href=https://www.acpsk12.org/canvas/ rel=home> <img alt="canvas support"class="header-image is-logo-image"title="canvas support"src=https://www.acpsk12.org/canvas/wp-content/uploads/2017/05/LOGO-3.png> </a></div></div></header><nav class="main-navigation sub-menu-right"id=site-navigation itemscope itemtype=https://schema.org/SiteNavigationElement><div class="inside-navigation grid-container grid-parent"><form class="search-form navigation-search"action=https://www.acpsk12.org/canvas/><input class=search-field name=s title=Search type=search></form><div class=mobile-bar-items><span class=search-item> <a aria-label="Open Search Bar"href=#> </a> </span></div><button aria-controls=primary-menu aria-expanded=false class=menu-toggle><span class=mobile-menu> Menu </span></button><div class=main-nav id=primary-menu><ul class="menu sf-menu"id=menu-top-main-menu><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-18"id=menu-item-18><a href=http://www.acpsk12.org/canvas/> Home </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-22"id=menu-item-22><a href=https://www.acpsk12.org/canvas/training/> Training <span class=dropdown-menu-toggle role=presentation> </span> </a> <ul class=sub-menu><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-20"id=menu-item-20><a href=https://www.acpsk12.org/canvas/getting-started/> Getting Started </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-191"id=menu-item-191><a href=https://www.acpsk12.org/canvas/training/report/> Report Webinar Completed </a></ul><li class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor menu-item-19"id=menu-item-19><a href=https://www.acpsk12.org/canvas/canvas-tips/> Canvas Tips </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-204"id=menu-item-204><a href=https://www.acpsk12.org/canvas/students/> Students </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-205"id=menu-item-205><a href=https://www.acpsk12.org/canvas/parents/> Parents </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-35"id=menu-item-35><a href=https://www.acpsk12.org/canvas/login-help/> Support </a><li class="search-item menu-item-align-right"><a aria-label="Open Search Bar"href=#> </a></ul></div></div></nav><div class="site grid-container container hfeed grid-parent"id=page><div class=site-content id=content><div class="content-area grid-parent mobile-grid-100 grid-75 tablet-grid-75"id=primary><main class=site-main id=main><article class="post-224 page type-page status-publish"id=post-224 itemscope itemtype=https://schema.org/CreativeWork><div class=inside-article><header class=entry-header><h1 class=entry-title itemprop=headline>Troubleshooting Google Drive in Canvas</h1></header><div class=entry-content itemprop=text><p>If you are experiencing issues with authorizing Google Drive in Canvas or unable to view Google docs shared by others in Canvas, here are some steps you can take to troubleshoot the issue.<ul><li><a href=#tier1> Tier 1: Clear Browser Cache </a><li><a href=#tier2> Tier 2: Disable “block third-party cookies” </a><li><a href=#tier3> Tier 3: Re-register Google Drive service in Canvas </a><li><a href=#tier4> Tier 4: Re-authorize Canvas integration via Google account </a></ul><hr><p><a name=tier1> </a><h2>Tier 1: Clear Browser Cache</h2><ul><li><a rel="noopener noreferrer"href=https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-clear-my-browser-cache-on-a-PC/ta-p/48 target=_blank> How to Clear Browser Cache on a PC </a><li><a rel="noopener noreferrer"href=https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-clear-my-browser-cache-on-a-Mac/ta-p/43 target=_blank> How to Clear Browser Cache on a Mac </a></ul><p>If this does not fix the problem, follow the steps in Tier 2 below.<hr><p><a name=tier2> </a><h2>Tier 2: Disable “block third-party cookies”</h2><p>Google Drive authorization issues may be related to your Chrome account preferences.  One of the first things to try is to ensure that Chrome is not set to “block third-party cookies.”<ol><li>Launch Chrome. At the top right, click More (the three vertical dots <img alt="Troubleshooting Google Drive Screenshot"class="alignnone wp-image-249"border=2 height=23 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/dots.png width=17> ) >   <b> Settings </b> .<li>At the bottom, click <b> Advanced </b> .<li>Under “Privacy and security,” click <b> Content settings </b> .<li>Click <b> Cookies </b> .<li>Disable <b> Block third-party cookies </b> .</ol><p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-245 size-full"sizes="(max-width: 671px) 100vw, 671px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/cookies.png 671w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/cookies-300x106.png 300w"border=2 height=236 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/cookies.png width=671><p>If this does not fix the problem, follow the steps in Tier 3 below.<hr><p><a name=tier3> </a><h2>Tier 3: Re-register Google Drive service in Canvas</h2><p>If the authorization issue persists after changing your Chrome preferences, you may need to re-register the Google Drive service.<p>1. Log into <a rel="noopener noreferrer"href=https://acps.instructure.com/ target=blank> Canvas </a> and click <b> Account </b> > <b> Settings </b> .<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-228 size-full"sizes="(max-width: 393px) 100vw, 393px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s1.png 393w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s1-300x286.png 300w"border=2 height=375 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s1.png width=393><p>2. If <b> Google Drive </b> appears as a <b> Registered Service </b> , hover over the item and click the <b> X </b> and select <b> OK </b> to unregister the service.<p><img alt="Troubleshooting Google Drive Screenshot"class="alignnone wp-image-251 size-full"sizes="(max-width: 465px) 100vw, 465px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/webservices.png 465w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/webservices-300x200.png 300w"border=2 height=310 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/webservices.png width=465><p>3. If <b> Google Drive LTI IAD-Prod </b> is listed as an <b> Approved Integration </b> , click the <b> Trash </b> icon and click <b> OK </b> to delete the integration.<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-229 size-full"sizes="(max-width: 734px) 100vw, 734px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s2.png 734w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s2-300x76.png 300w"border=2 height=186 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s2.png width=734><p>4. Navigate to a course and click <b> Google Drive </b> > <b> Authorize </b> .<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-230 size-full"border=2 height=216 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s3.png width=169> <img class="alignnone wp-image-231 size-full"alt height=57 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s4.png width=158><p>If this does not fix the problem, follow the steps in Tier 4 below.<hr><p><a name=tier4> </a><h2>Tier 4: Re-authorize Canvas integration via Google account</h2><p>If authorization issues persist despite implementing the steps outlined in Tier 3, proceed using the steps provided.<p>1. Navigate to <a href=https://www.google.com> https://www.google.com </a> . Click Sign in and enter your ACPS Google credentials. Then click the profile icon and select <b> My Account </b> .<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-232 size-full"sizes="(max-width: 342px) 100vw, 342px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g1.png 342w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g1-300x282.png 300w"border=2 height=321 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g1.png width=342><p>2. Click <b> Apps with account access </b> under Sign-in & security.<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-233 size-full"sizes="(max-width: 375px) 100vw, 375px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g2.png 375w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g2-300x210.png 300w"border=2 height=262 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g2.png width=375><p>3. Click <b> Manage Apps </b> .<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-234 size-full"sizes="(max-width: 469px) 100vw, 469px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g3.png 469w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g3-300x155.png 300w"border=2 height=242 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g3.png width=469><p>4. Locate <b> Canvas </b> . Click on it and then click <b> Remove Access </b> .<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-235 size-full"sizes="(max-width: 630px) 100vw, 630px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g4.png 630w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g4-300x180.png 300w"border=2 height=379 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g4.png width=630><p>5. Locate <b> Google Drive LTI by Canvas </b> . Click on it and then click <b> Remove Access </b> .<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-236 size-full"sizes="(max-width: 622px) 100vw, 622px"srcset="https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g5.png 622w, https://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g5-300x99.png 300w"border=2 height=206 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/g5.png width=622><p>6. Re-authorize Drive by navigating to a course and click <b> Google Drive </b> > <b> Authorize </b> .<p><img alt="Troubleshooting Drive Screenshot"class="alignnone wp-image-230 size-full"border=2 height=216 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s3.png width=169> <img class="alignnone wp-image-231 size-full"alt height=57 src=http://www.acpsk12.org/canvas/wp-content/uploads/2017/10/s4.png width=158><p>If after following the steps for Tier 1, 2, 3 and 4 you still experience issues, contact ACPS Canvas support at <a href=http://www.acpsk12.org/canvas/contact/> canvas@acps.k12.va.us </a> for assistance.<p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 573px; left: 726px;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 1229px; left: 20px;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 1357px; left: 20px;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 4060px; left: 20px;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: block; cursor: pointer; top: 1572px; left: 20px;"> Save </span><p><span style="border-radius: 2px; text-indent: 20px; width: auto; padding: 0px 4px 0px 0px; text-align: center; font: bold 11px/20px 'Helvetica Neue',Helvetica,sans-serif; color: #ffffff; background: #bd081c no-repeat scroll 3px 50% / 14px 14px; position: absolute; opacity: 1; z-index: 8675309; display: none; cursor: pointer; top: 511px; left: 20px;"> Save </span></div></div></article></main></div><div class="widget-area sidebar is-right-sidebar grid-25 tablet-grid-25 grid-parent"id=right-sidebar itemscope itemtype=https://schema.org/WPSideBar><div class=inside-right-sidebar><aside class="widget_text widget inner-padding widget_custom_html"id=custom_html-4><div class="textwidget custom-html-widget"><p><a class="button red"href=https://acps.instructure.com/> LOGIN TO CANVAS </a></p><br><p>Note that parents log in via <a href=http://powerschool.acps.k12.va.us/public> AAA/PowerSchool </a> .</div></aside><aside class="widget_text widget inner-padding widget_custom_html"id=custom_html-3><h2 class=widget-title>Contact Us</h2><div class="textwidget custom-html-widget"><a href=http://www.acpsk12.org/canvas/contact/> canvas@acps.k12.va.us </a><br><br><a class=twitter-follow-button data-show-count=false data-size=large href=https://twitter.com/ACPSCanvas> Follow @ACPSCanvas </a><script async charset=utf-8 src=//platform.twitter.com/widgets.js></script></div></aside></div></div></div></div><div class=site-footer><footer class=site-info itemscope itemtype=https://schema.org/WPFooter><div class="inside-site-info grid-container grid-parent"><div class=copyright-bar>© 2021 <a href=https://www.acps.k12.va.us/technology/> Technology Services </a> | <a href=https://www.acps.k12.va.us/> Alexandria City Public Schools </a></div></div></footer></div><a aria-label="Scroll back to top"title="Scroll back to top"class=generate-back-to-top data-scroll-speed=400 data-start-scroll=300 href=# rel=nofollow style=opacity:0;visibility:hidden;> </a><script>var generatepressMenu = {"toggleOpenedSubMenus":"1","openSubMenuLabel":"Open Sub-Menu","closeSubMenuLabel":"Close Sub-Menu"};</script><script src=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/js/main.min.js?ver=3.0.2></script><script>var generatepressNavSearch = {"open":"Open Search Bar","close":"Close Search Bar"};</script><script src=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/js/navigation-search.min.js?ver=3.0.2></script><script src=https://www.acpsk12.org/canvas/wp-content/themes/generatepress/assets/js/back-to-top.min.js?ver=3.0.2></script><script src=https://www.acpsk12.org/canvas/wp-includes/js/wp-embed.min.js?ver=5.4.6></script>