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   Resetting passwords · Shopify Help Center
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class=print-notice>This page was printed on Jul 22, 2021. For the current version, visit https://help.shopify.com/en/manual/your-account/logging-in/reset-password.</div><p>You can reset your login password if you forget it, or if you want to keep your account more secure. If you're the <a href=/en/manual/your-account> store owner </a> , then you can reset your own password and initiate your staff's password reset.<p>The steps to reset a password are the same with two-step authentication enabled.<div class=video-embed-wrapper><figure><iframe allowfullscreen height=450 src=https://www.youtube.com/embed/X1ern0j7sWQ?cc_lang_pref=en&cc_load_policy=1&hl=en width=800></iframe></figure></div><aside class="note tip"><h4>Tip</h4><p>To see more videos, visit our <a href=https://www.youtube.com/channel/UCSG_dVp-hi_hWP-Z7DlpRgQ> YouTube channel </a> .</aside><h2 id=reset-your-forgotten-password>Reset your forgotten password</h2><div class=section-tag-block><div class=sections-menu><ul class="in-page-menu in-page-menu--horizontal"><li class=js-is-active><a class="desktop marketing-button marketing-button--small"href=#> Desktop </a><li><a class="iphone marketing-button marketing-button--small"href=#> iPhone </a><li><a class="android marketing-button marketing-button--small"href=#> Android </a></ul></div><div class="desktop active changeable-content"><ol><li><p>From the Shopify <a href=//www.shopify.com/login> login page </a> , enter your store address and click <strong> Next </strong> .</p><li><p>Enter your login email and click <strong> Next </strong> .</p><li><p>Click <strong> Forgot password? </strong> .</p><li><p>Enter the email that you used to create your Shopify account.</p><li><p>Click <strong> Reset password </strong> .</p><li><p>You're sent an email with a link to reset your password. In the email, click <strong> Reset password </strong> .</p><li><p>Enter your new password in the <strong> Confirm password </strong> field.</p><li><p>Click <strong> Reset password </strong> .</p><li><p>Go back to your Shopify <a href=//www.shopify.com/login> login page </a> and log in with your new password.</p></ol></div><div class="iphone changeable-content"><ol><li><p>From the Shopify app login screen, tap <strong> Forgot password? </strong> .</p><li><p>Enter the email that you used to create your Shopify account.</p><li><p>Tap <strong> Done </strong> .</p><li><p>You're sent an email with a link to reset your password. In the email, click <strong> Reset password </strong> .</p><li><p>The password-reset screen opens in your iPhone's browser. Enter a new password.</p> <aside class="note note-caution"><h4>Caution</h4><p>Each of your passwords should be unique. Don't use the same password for more than one account, even if the accounts are related.</aside><li><p>Enter your new password again in the <strong> Confirm password </strong> field.</p><li><p>Tap <strong> Reset password </strong> .</p><li><p>Go back to the Shopify app and log in with your new password.</p></ol></div><div class="android changeable-content"><ol><li><p>From the Shopify app login screen, tap <strong> Forgot password? </strong> .</p><li><p>Enter the email that you used to create your Shopify account.</p><li><p>Tap <strong> Done </strong> .</p><li><p>You're sent an email with a link to reset your password. In the email, click <strong> Reset password </strong> .</p><li><p>The password-reset screen opens in your Android's browser. Enter a new password.</p> <aside class="note note-caution"><h4>Caution</h4><p>Each of your passwords should be unique. Don't use the same password for more than one account, even if the accounts are related.</aside><li><p>Enter your new password again in the <strong> Confirm password </strong> field.</p><li><p>Tap <strong> Reset password </strong> .</p><li><p>Go back to the Shopify app and log in with your new password.</p></ol></div></div><h2 id=reset-your-password>Reset your password</h2><div class=section-tag-block><div class=sections-menu><ul class="in-page-menu in-page-menu--horizontal"><li class=js-is-active><a class="desktop marketing-button marketing-button--small"href=#> Desktop </a><li><a class="iphone marketing-button marketing-button--small"href=#> iPhone </a><li><a class="android marketing-button marketing-button--small"href=#> Android </a></ul></div><div class="desktop active changeable-content"><ol><li><p>From your Shopify admin, click your username and account picture.</p><li><p>Click <strong> Manage account </strong> .</p><li><p>Click <strong> Security </strong> > <strong> Change your password </strong> .</p><li><p>The password-reset screen opens. Enter your current password and a new password.</p> <aside class="note note-caution"><h4>Caution</h4><p>Each of your passwords should be unique. Don't use the same password for more than one account, even if the accounts are related.</aside><li><p>Enter your new password again in the <strong> Confirm password </strong> field.</p><li><p>Click <strong> Change password </strong> .</p><li><p>Go to your Shopify <a href=//www.shopify.com/login> login page </a> and log in with your new password.</p></ol></div><div class="iphone changeable-content"><ol><li><p>From your Shopify admin, tap <strong> Store </strong> > <strong> Settings </strong> .</p><li><p>Under your username, tap <strong> Manage account </strong> .</p><li><p>Under <strong> Security </strong> , tap <strong> Change your password </strong> .</p><li><p>The password-reset screen opens in your iPhone's browser. Enter your current password and a new password.</p> <aside class="note note-caution"><h4>Caution</h4><p>Each of your passwords should be unique. Don't use the same password for more than one account, even if the accounts are related.</aside><li><p>Enter your new password again in the <strong> Confirm password </strong> field.</p><li><p>Tap <strong> Reset password </strong> .</p><li><p>Go to the Shopify app and log in with your new password.</p></ol></div><div class="android changeable-content"><ol><li><p>From your Shopify admin, tap <strong> Store </strong> > <strong> Settings </strong> .</p><li><p>Under your username, tap <strong> Manage account </strong> .</p><li><p>Under <strong> Security </strong> , tap <strong> Change your password </strong> .</p><li><p>The password-reset screen opens in your Android's browser. Enter your current password and a new password.</p> <aside class="note note-caution"><h4>Caution</h4><p>Each of your passwords should be unique. Don't use the same password for more than one account, even if the accounts are related.</aside><li><p>Enter your new password again in the <strong> Confirm password </strong> field.</p><li><p>Tap <strong> Reset password </strong> .</p><li><p>Go to the Shopify app and log in with your new password.</p></ol></div></div><h2 id=reset-staff-passwords>Reset staff passwords</h2><div class=section-tag-block><div class=sections-menu><ul class="in-page-menu in-page-menu--horizontal"><li class=js-is-active><a class="desktop marketing-button marketing-button--small"href=#> Desktop </a><li><a class="iphone marketing-button marketing-button--small"href=#> iPhone </a><li><a class="android marketing-button marketing-button--small"href=#> Android </a></ul></div><div class="desktop active changeable-content"><ol><li>From your Shopify admin, click <strong> Settings </strong> , and then click <strong> Users and permissions </strong> .</ol></div><div class="iphone changeable-content"><ol><li>From the <a href=https://www.shopify.com/install/detect> Shopify app </a> , go to <strong> Store </strong> > <strong> Settings </strong> .<li>Under <strong> Store settings </strong> , tap <strong> Users and permissions </strong> .</ol></div><div class="android changeable-content"><ol><li>From the <a href=https://www.shopify.com/install/detect> Shopify app </a> , go to <strong> Store </strong> > <strong> Settings </strong> .<li>Under <strong> Store settings </strong> , tap <strong> Users and permissions </strong> .</ol></div></div><ol><li><p>Click the name of the staff.</p><li><p>In the <strong> RESET PASSWORD </strong> section, click <strong> Email instructions </strong> . 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