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   I forgot my password, how do I reset it? – Prodigy
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Ensure your students and children are ready to learn from home!</h1><br><span> <form accept-charset=UTF-8 action=/hc/en-us/search autocomplete=off class=prodsearch data-instant=true data-search role=search><input name=utf8 type=hidden value=✓><input aria-label=Search autocomplete=off id=query name=query placeholder=Search type=search><input name=commit type=submit value=Search></form> </span><div class="col-md-6 col-md-offset-3"><br></div></div></div><div class=clearfix></div><main role=main><div class="background-inner move-up"><nav class="sub-nav clearfix"style=padding-left:10px;></nav><div class=clearfix><a title="Opens a sign-in dialog"aria-selected=false class=article-subscribe data-auth-action=signin href=/hc/en-us/articles/201908648-I-forgot-my-password-how-do-I-reset-it-/subscription.html rel=nofollow role=button> Follow </a><article class=main-column><header class="article-header clearfix"><ol class=breadcrumbs><li title=Prodigy><a href=/hc/en-us> Prodigy </a><li title=Teachers><a href=/hc/en-us/categories/200110968-Teachers> Teachers </a><li title="Account Management"><a href=/hc/en-us/sections/201429753-Account-Management> Account Management </a></ol><h1>I forgot my password, how do I reset it?</h1></header><div class=subtle-wrap><div class=article-body><div class="tabs tabs--colored-1"><div class=tabs-menu><span class="tabs-link is-active"> Desktop </span><span class=tabs-link> Android </span><span class=tabs-link> iOS </span></div><div class=tab><p>Forgot the password for your Teacher account? No problem, so long as you know the e-mail address you used to create it, we can get you back in the game.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> If you're having trouble logging into a student account, click <a href=/hc/en-us/articles/204983039-Get-An-Updated-List-of-Student-Usernames-Passwords rel=noopener target=_blank> here </a> . </strong></div><p>Here's what you have to do:<p>1. Navigate to <a href=http://www.prodigygame.com rel=noopener target=_blank> Prodigy </a> on your device's browser and click the "Login" button at the top right of the page.<p><img alt=homepagedesktop_080819_025140_PM.jpg src=/hc/article_attachments/360035393712/homepagedesktop_080819_025140_PM.jpg><p>2. Click the "I forgot my password" Option.<p><img alt src=/hc/en-us/article_attachments/202464465/Screenshot_052815_075327_AM.jpg><p>3. Enter in the e-mail address you used to create your teacher account.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> Please Note: If you provide an e-mail address that does not have a Prodigy account associated with it, you will not receive a password reset email from our system. </strong></div><p>4. Instructions will be sent to the provided e-mail address explaining how to reset your password.<p>That's it, visit your e-mail account to find and follow the instructions.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> Please Note: If the email does not arrive in your inbox, please check your junk/spam folders to ensure it wasn't placed there in error. </strong></div><p>Once you're done, you'll be able to log in to Prodigy! </div><div class="tab is-hidden"><p>Forgot the password for your Teacher account? No problem, so long as you know the e-mail address you used to create it, we can get you back in the game.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> If you're having trouble logging into a student account, click <a href=/hc/en-us/articles/204983039-Get-An-Updated-List-of-Student-Usernames-Passwords rel=noopener target=_blank> here </a> . </strong></div><p>Here's what you have to do:<p>1. Navigate to <a href=http://www.prodigygame.com rel=noopener target=_blank> Prodigy </a>   <span> on your device's browser, </span>  and tap the "menu" button at the top right of the page and then t <span> ap the "Login" button from the menu. </span><p class=wysiwyg-text-align-center><img alt=homepageandroid_080819_025220_PM.jpg src=/hc/article_attachments/360035385911/homepageandroid_080819_025220_PM.jpg><p><span> 2. Tap the "I forgot my password' link. </span><p><img alt=Screenshot_20190624-153635_Chrome_062419_034648_PM.jpg src=/hc/article_attachments/360031785192/Screenshot_20190624-153635_Chrome_062419_034648_PM.jpg><p>3. Enter in the e-mail address you used to create your teacher account.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> Please Note: If you provide an e-mail address that does not have a Prodigy account associated with it, you will not receive a password reset email from our system. </strong></div><p>4. Instructions will be sent to the provided e-mail address explaining how to reset your password.<p>That's it, visit your e-mail account to find and follow the instructions.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> Please Note: If the email does not arrive in your inbox, please check your junk/spam folders to ensure it wasn't placed there in error. </strong></div><p>Once you're done, you'll be able to log in to Prodigy! </div><div class="tab is-hidden"><p>Forgot the password for your Teacher account? No problem, so long as you know the e-mail address you used to create it, we can get you back in the game.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> If you're having trouble logging into a student account, click <a href=/hc/en-us/articles/204983039-Get-An-Updated-List-of-Student-Usernames-Passwords rel=noopener target=_blank> here </a> . </strong></div><p>Here's what you have to do:<p>1. Navigate to <a href=http://www.prodigygame.com rel=noopener target=_blank> Prodigy </a>   <span> on your device's browser, </span>  and tap the "menu" button at the top right of the page  <span> and tap the "Login" button from the menu. </span><p><img alt=homepageios.gif src=/hc/article_attachments/360035386031/homepageios.gif><p><span> 2. Tap the "I forgot my password' link. </span><p class=wysiwyg-text-align-center><span> <img alt=image1_061019_033535_PM.jpg src=/hc/article_attachments/360030598512/image1_061019_033535_PM.jpg> </span><p>3. Enter in the e-mail address you used to create your teacher account.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> Please Note: If you provide an e-mail address that does not have a Prodigy account associated with it, you will not receive a password reset email from our system. </strong></div><p>4. Instructions will be sent to the provided e-mail address explaining how to reset your password.<p>That's it, visit your e-mail account to find and follow the instructions.<div style="padding: 20px; width: 100%; border: 2px solid #ffde00; background-color: #fff3a0;"class=alert><p style="margin: 0; padding: 0; text-align: center; color: #000;"><strong> Please Note: If the email does not arrive in your inbox, please check your junk/spam folders to ensure it wasn't placed there in error. </strong></div><p>Once you're done, you'll be able to log in to Prodigy! </div></div></div><div class=article-attachments><ul class=attachments></ul></div></div><p class=wysiwyg-text-align-center><br> <span class=wysiwyg-font-size-medium> Be sure to get <strong> social </strong> with us! </span><p class=wysiwyg-text-align-center><a href=https://www.instagram.com/prodigy_math_game/ rel=noopener target=_blank> <img alt=SocialIcons01.png height=50 src=//theme.zdassets.com/theme_assets/289293/14e0af0eb2c282f445452acf74244ea0a16046fd.png width=50> </a> <a href=https://twitter.com/ProdigyGame rel=noopener target=_blank> <img alt=SocialIcons03.png height=50 src=//theme.zdassets.com/theme_assets/289293/d908c13e680e7cdbd56f388f1b8cfd3cf8a5c7e8.png width=50> </a> <a href=https://www.pinterest.ca/prodigygame/ rel=noopener target=_blank> <img alt=SocialIcons04.png height=50 src=//theme.zdassets.com/theme_assets/289293/b285d0172984b39117419c692f75811b1e65e46e.png width=50> </a> <a href=https://www.facebook.com/ProdigyGame/ rel=noopener target=_blank> <img alt=SocialIcons02.png height=50 src=//theme.zdassets.com/theme_assets/289293/fc12af3d925cd50f45c17092ffbd38ec06ae060e.png width=50> </a> <a href=https://www.youtube.com/user/SMARTeacherCA/ rel=noopener target=_blank> <img alt=SocialIcons05.png height=50 src=//theme.zdassets.com/theme_assets/289293/fd0ce079f5c90f637402b3c662a5da6b0736b73c.png width=50> </a><p style="text-align:center; font-size:12px; padding:5px;">*Please Note: Screenshots may vary slightly depending on the orientation of your device (Landscape/Portrait), and your device's resolution*<h2 style="text-align:center; font-size:15px; padding:5px;">Not what you're looking for? <a href=/hc/en-us/requests/new> Contact our Support team. </a></h2></article><aside class="article-sidebar side-column"><section class=related-articles><h3 class=related-articles-title>Related articles</h3><ul><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkE%2F8o3DDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEqOEIDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDk4MzAzOS1HZXQtQW4tVXBkYXRlZC1MaXN0LW9mLVN0dWRlbnQtVXNlcm5hbWVzLVBhc3N3b3JkcwY7CFQ6CXJhbmtpBg%3D%3D--b6b3ebd86b3eab23febcf754cfac476a6b1d3c86 rel=nofollow> Get An Updated List of Student Usernames/Passwords </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEwAJLDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEqOEIDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIwNjI0MjQ5Ni1SZXRyaWV2aW5nLUEtQ2hpbGQtcy1Vc2VybmFtZS1BbmQtUGFzc3dvcmQGOwhUOglyYW5raQc%3D--263a507deac49f8c89a45ffbc7f05438fe01f954 rel=nofollow> Retrieving A Child's Username And Password </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEoaBQDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEqOEIDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwNjYxMDU5My1JLUZvcmdvdC1NeS1QYXNzd29yZC1Ib3ctRG8tSS1SZXNldC1JdC0GOwhUOglyYW5raQg%3D--89ccaa36f16ca1f84f5459e306fdf3851276c33e rel=nofollow> I Forgot My Password, How Do I Reset It? 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