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  $('.main-sidebar').prepend(sidebarGlobal);</script><main role=main><div style="display: none"id=article-page></div><main class=main-sidebar role=main><div class="container content"><section class="section hero cstm-hero"><ul class=section-articles-hero><li><ol class=breadcrumbs><li title="Sportsbet Help Centre"><a href=/hc/en-us> Sportsbet Help Centre </a><li title="My Account"><a href=/hc/en-us/categories/115000698187-My-Account> My Account </a><li title="Accessing your account"><a href=/hc/en-us/sections/360000359348-Accessing-your-account> Accessing your account </a></ol><li class=hero-section-title>Forgotten Username or Password<li class=hero-section-description></ul></section><div class="main-wrapper homepage"id=main-page><section><div class="container tabContent tabContentHome"><section class=homepage-left-container><div class=articles-wrapper><div class=article-body><h2>Forgotten Username or Password</h2><h3>Remember to send your One Time Pin to your mobile to receive it straight away!</h3><p>Have you <strong> misplaced your username </strong> ? Or want to <strong> change your password? </strong>  Just follow the quick & easy steps below to retrieve your username or reset your password! <p>Click here to reset your password:  <a href=https://www.sportsbet.com.au/change-password> https://www.sportsbet.com.au/change-password </a><p>Click here to retrieve your username:  <a href=https://www.sportsbet.com.au/find-username> https://www.sportsbet.com.au/find-username </a>  <hr><h2 id=header1>How do I retrieve my Username?</h2><ul class="nav nav-tabs"><li class="nav-item active"><a class=nav-link data-toggle=tab href=#web> Web </a><li class=nav-item><a class=nav-link data-toggle=tab href=#android> Android </a><li class=nav-item><a class=nav-link data-toggle=tab href=#ios> iOS </a></ul><div class=tab-content><div class="tab-pane active"id=web><ol><li>At the login screen, select “Forgotten your details” <br> <br> <img src=/hc/article_attachments/360003569648/mceclip0.png> <br> <br><li>Select “Forgotten username” <br> <br> <img src=/hc/article_attachments/360003569668/mceclip1.png> <br> <br><li>Enter your Email Address and Date of Birth, then click “Next". <br> <br> <img src=/hc/article_attachments/360003569688/mceclip2.png> <br> <br><li>Select either SMS or email as a Verification Method <br> <br> <img src=/hc/article_attachments/360003569708/mceclip3.png> <br> <br><li>Once you receive the Security Code, enter it in the space provided. Click “Next”. <br> <br> <img src=/hc/article_attachments/360003645087/mceclip4.png> <br> <br><li>Your Username will then appear on the screen. <br> <br> <img src=/hc/article_attachments/360003569728/mceclip5.png></ol></div><div class=tab-pane id=android><ol><li>At the login screen, select “Forgot login details” <br> <br> <img src=/hc/article_attachments/360003645107/mceclip6.png> <br> <br><li>Select “Forgotten username” <br> <br> <img src=/hc/article_attachments/360003645127/mceclip7.png> <br> <br><li>Enter your Email Address and Date of Birth, then click “Next” <br> <br> <img src=/hc/article_attachments/360003645147/mceclip8.png> <br> <br><li>Select either SMS or email as a Verification Method <br> <br> <img src=/hc/article_attachments/360003569748/mceclip9.png> <br> <br><li>Once you receive the Security Code, enter it in the space provided. Click “Next” <br> <br> <img src=/hc/article_attachments/360003645167/mceclip10.png> <br> <br><li>Your Username will then appear on the screen.</ol></div><div class=tab-pane id=ios><ol><li>At the login screen, select “Forgotten login details” <br> <img alt=ForgotPassword_1.PNG height=437 src=/hc/article_attachments/360029481431/ForgotPassword_1.PNG width=246> <br> <br><li>Select “Forgotten username” <br> <br> <img alt=ForgotPassword_2.PNG height=438 src=/hc/article_attachments/360029481451/ForgotPassword_2.PNG width=246><li>Enter your Email Address and Date of Birth, then click “Next” <br> <br> <img alt=username1.PNG height=437 src=/hc/article_attachments/360029482431/username1.PNG width=246><li>Select either SMS or email as a Verification Method <br> <br> <img alt=username2.PNG height=437 src=/hc/article_attachments/360029486472/username2.PNG width=246><li>Once you receive the Security Code, enter it in the space provided. Click “Next” <br> <br> <br> <img alt=username3.PNG height=437 src=/hc/article_attachments/360029482451/username3.PNG width=246><li>Your Username will then appear on the screen.</ol><p> </div></div><h2 id=header2>How do I retrieve my Password?</h2><ul class="nav nav-tabs"><li class="nav-item active"><a class=nav-link data-toggle=tab href=#webpw> Web </a><li class=nav-item><a class=nav-link data-toggle=tab href=#androidpw> Android </a><li class=nav-item><a class=nav-link data-toggle=tab href=#iospw> iOS </a></ul><div class=tab-content><div class="tab-pane active"id=webpw><ol><li>At the login screen, select “Forgotten your details” <br> <br> <img src=/hc/article_attachments/360003569648/mceclip0.png> <br> <br><li>Enter your Username and Date of Birth, click Next. <br> <br> <img src=/hc/article_attachments/360003569668/mceclip1.png> <br> <br><li>Select either SMS or email as a Verification Method <br> <br> <img src=/hc/article_attachments/360003569708/mceclip3.png> <br> <br><li>Once you receive the Security Code, enter it in the space provided. Click “Next”. <br> <br> <img src=/hc/article_attachments/360003645087/mceclip4.png> <br> <br><li>You will then be asked to enter a New Password and click "Change Password". <br> <br> <img src=/hc/article_attachments/360003569848/mceclip18.png> <br> <br> <br> <br></ol></div><div class=tab-pane id=androidpw><ol><li>At the login screen, select “Forgot login details” <br> <br> <img src=/hc/article_attachments/360003645107/mceclip6.png> <br> <br><li>Enter your Username and Date of Birth, click Next. <br> <br> <img src=/hc/article_attachments/360003645127/mceclip7.png> <br> <br><li>Select either SMS or email as a Verification Method <br> <br> <img src=/hc/article_attachments/360003569888/mceclip19.png> <br> <br><li>Once you receive the Security Code, enter it in the space provided. Click “Next” <br> <br> <img src=/hc/article_attachments/360003569908/mceclip20.png> <br> <br><li>You will then be asked to enter a New Password and click Next. <br> <br></ol></div><div class=tab-pane id=iospw><ol><li>At the login screen, select “Forgotten login details” <br> <br> <img alt=ForgotPassword_1.PNG height=437 src=/hc/article_attachments/360029481431/ForgotPassword_1.PNG width=246> <br> <br><li>Enter your Username and Date of Birth, click Next. <br> <br> <img alt=ForgotPassword_2.PNG height=438 src=/hc/article_attachments/360029481451/ForgotPassword_2.PNG width=246><li>Select either SMS or email as a Verification Method <br> <img alt=ForgotPassword_3.PNG height=438 src=/hc/article_attachments/360029485512/ForgotPassword_3.PNG width=246><li>Once you receive the Security Code, enter it in the space provided. Click “Next” <br> <br> <img alt=ForgotPassword_4.PNG height=438 src=/hc/article_attachments/360029481471/ForgotPassword_4.PNG width=246><li>You will then be asked to enter a New Password and click Next. <img alt=ForgotPassword_6.PNG height=437 src=/hc/article_attachments/360029481491/ForgotPassword_6.PNG width=246><li></ol><p> </div></div><p> </div></div><div class=articles-vote-wrapper><div class=article-votes><div class=vote-txt-wrapper><div class=vote-txt><div><span class=article-votes-question> Was this article helpful? </span></div><div><small class=article-votes-count> <span class=article-vote-label> 3 out of 15 found this helpful </span> </small></div></div></div><div class=article-votes-wrapper><div class=article-votes-controls role=radiogroup><a class="button article-vote article-vote-up"aria-selected=false data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelpcentre.sportsbet.com.au%2Fhc%2Fen-us%2Farticles%2F115007368588-Forgotten-Username-or-Password rel=nofollow role=radio title=Yes> </a><a class="button article-vote article-vote-down"aria-selected=false data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelpcentre.sportsbet.com.au%2Fhc%2Fen-us%2Farticles%2F115007368588-Forgotten-Username-or-Password rel=nofollow role=radio title=No> </a></div></div></div><div class=submit-request-wrapper><a href=/requests/new> <img src=//theme.zdassets.com/theme_assets/967448/a2e9fc8c46cb08b89e48d47c5aaff841dbadbb80.png> Submit Feedback </a></div></div></section><section class=homepage-right-container><form class="search search-full"accept-charset=UTF-8 action=/hc/en-us/search autocomplete=off data-instant=true data-search role=search><input name=utf8 type=hidden value=✓><input aria-label=Search autocomplete=off id=query name=query placeholder=Search type=search></form><div id=in-this-article><h4>Jump to...</h4><div class="articles-list-wrapper in-this-article-content"><section class=article-info></section></div></div><div class="btn-tbl-contents-wrapper jumpTo"><button class="btn show-modal">Jump to...</button></div><div class=w3-modal id=toc><div class=w3-modal-content><div class=w3-container><span class="w3-button w3-display-topright"onclick=document.getElementById('toc').style.display='none'> × </span><div class="articles-list-wrapper mobile-articles-list-wrapper"><span> Jump to... </span><section class=article-info-mobile></section></div></div></div></div><h4>Related Articles</h4><div class="articles-list-wrapper articles-list-wrapper-sidebar"><ul class="articles-list articles-list-sidebar"><li> <a href=/hc/en-us/articles/115007368588-Forgotten-Username-or-Password> Forgotten Username or Password </a><li> <a href=/hc/en-us/articles/115007368628-How-Do-I-Change-My-Password-> How Do I Change My Password? </a><li> <a href=/hc/en-us/articles/115004797267-Why-is-my-Account-Suspended-> Why is my Account Suspended? </a><li> <a href=/hc/en-us/articles/115007208487-How-do-I-close-my-account-> How do I close my account? </a></ul></div><h4>Contact Us</h4><div class=contact-us-global-wrapper></div></section></div></section></div><div class=cstm-footer-wrapper><div class=cstm-footer></div></div></div></main></main><div class=template id=footer-global><div class=footer-content-wrapper><div class=footer-content-f><div class=footer-img><img src=//theme.zdassets.com/theme_assets/967448/cfd3b89e0052f1f46701a17eed9be8302549bc98.png></div><div class=footer-txt-wrapper><div class=footer-txt>DON’T LET THE GAME PLAY YOU. 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