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   Frequently Asked Questions & Account Inquires | Mariner Finance
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    }</style><div class="banner banner--default-bg banner--reverse-titles"id=banner--602d16254a1d3><div class=banner__gradient></div><div class=banner__bg-img></div><div class=banner__wrap><div class="wrap wrap--lg"><div class=wrap__inner><div class=row><div class="col-xs-12 col-sm-10"><h2 class="banner__title t-h1 visible-xs">Account Inquiry Questions?</h2><span class=hidden-xs> <h1 class="banner__title t-h2">Account Inquiry</h1> <h2 class="banner__subtitle t-h1 large">Questions?</h2> </span></div></div></div></div></div></div><section class="section section--callout"><div class=wrap><div class=type><div class="at-above-post-page addthis_tool"data-url=https://www.marinerfinance.com/resources/faq/account-inquiries/></div><h2 style="text-align: left;">Account Inquiries</h2><div class="at-below-post-page addthis_tool"data-url=https://www.marinerfinance.com/resources/faq/account-inquiries/></div></div></div></section><section class="section section--callout"><a style="display: block;position: relative;top: -121px;"name=faq-account-inquiries> </a><div class="wrap wrap--md"><br><h2 class=t-h2>FAQ Account Inquiries</h2><br><br class=hidden-xs></div><section class="pullup theme--bg-gray u-no-pad-bottom"><div class=pullup__wrap><div class="wrap wrap--md"><div class="accordion accordion--lg"data-accordion-elem data-accordion-scroll-on-click><div class=accordion__body><div class=accordion__row data-accordion-row><a style="display: block;position: relative;top: -121px;"name=can-cash-check-received-company> </a><header class=accordion__row-head data-accordion-head><span class=t-h3> Where can I cash a check that I have received from your company? </span><svg class="accordion__row-head-icon is-default"><use xlink:href=#icon-arrow-down-skinny></use></svg><svg class="accordion__row-head-icon is-active"><use xlink:href=#icon-close-skinny></use></svg></header><div class=accordion__content data-accordion-content><div class=row><div class="accordion__col col-xs-12"><div class=type><p>You can deposit the check in your bank account or cash it at any other business that cashes checks. Our recommendation is to cash it at the bank where the check is drawn. If you would like to request more money, simply call or visit your  <a href=https://www.marinerfinance.com/find-a-branch/> local branch </a> . They may be able to help you obtain additional funds.</div></div></div></div></div><div class=accordion__row data-accordion-row><a style="display: block;position: relative;top: -121px;"name=received-check-company-real> </a><header class=accordion__row-head data-accordion-head><span class=t-h3> I received a check from your company, is it real? </span><svg class="accordion__row-head-icon is-default"><use xlink:href=#icon-arrow-down-skinny></use></svg><svg class="accordion__row-head-icon is-active"><use xlink:href=#icon-close-skinny></use></svg></header><div class=accordion__content data-accordion-content><div class=row><div class="accordion__col col-xs-12"><div class=type><p>Mariner Finance does send loans by mail to pre-screened, qualified individuals. Although we cannot guarantee the authenticity of all checks you may receive in the mail, simply call the branch phone number on the check to verify that it is real.</div></div></div></div></div><div class=accordion__row data-accordion-row><a style="display: block;position: relative;top: -121px;"name=questions-lien-release> </a><header class=accordion__row-head data-accordion-head><span class=t-h3> I have questions about a lien release, what should I do? </span><svg class="accordion__row-head-icon is-default"><use xlink:href=#icon-arrow-down-skinny></use></svg><svg class="accordion__row-head-icon is-active"><use xlink:href=#icon-close-skinny></use></svg></header><div class=accordion__content data-accordion-content><div class=row><div class="accordion__col col-xs-12"><div class=type><p>For questions regarding a lien release or titles, call  <a href=https://www.marinerfinance.com/find-a-branch/> the branch </a>  where you received your loan.</div></div></div></div></div><div class=accordion__row data-accordion-row><a style="display: block;position: relative;top: -121px;"name=pay-loan-off-early-pay-interest-entire-length-loan> </a><header class=accordion__row-head data-accordion-head><span class=t-h3> If I pay my loan off early do I have to pay interest for the entire length of the loan? </span><svg class="accordion__row-head-icon is-default"><use xlink:href=#icon-arrow-down-skinny></use></svg><svg class="accordion__row-head-icon is-active"><use xlink:href=#icon-close-skinny></use></svg></header><div class=accordion__content data-accordion-content><div class=row><div class="accordion__col col-xs-12"><div class=type><p>No, you only pay interest for the amount of time the loan is open.</div></div></div></div></div><div class=accordion__row data-accordion-row><a style="display: block;position: relative;top: -121px;"name=promotional-financing-end> </a><header class=accordion__row-head data-accordion-head><span class=t-h3> When does my promotional financing end? </span><svg class="accordion__row-head-icon is-default"><use xlink:href=#icon-arrow-down-skinny></use></svg><svg class="accordion__row-head-icon is-active"><use xlink:href=#icon-close-skinny></use></svg></header><div class=accordion__content data-accordion-content><div class=row><div class="accordion__col col-xs-12"><div class=type><p>A local customer service representative can notify you of  the date your promotional financing will end. To speak to one,  <a href=https://www.marinerfinance.com/find-a-branch/> find the branch closest to you </a> .</div></div></div></div></div><div class=accordion__row data-accordion-row><a style="display: block;position: relative;top: -121px;"name=what-is-my-payoff-amount> </a><header class=accordion__row-head data-accordion-head><span class=t-h3> What is my payoff amount? </span><svg class="accordion__row-head-icon is-default"><use xlink:href=#icon-arrow-down-skinny></use></svg><svg class="accordion__row-head-icon is-active"><use xlink:href=#icon-close-skinny></use></svg></header><div class=accordion__content data-accordion-content><div class=row><div class="accordion__col col-xs-12"><div class=type><p>For your current payoff amount, please call your local branch.</div></div></div></div></div><div class=accordion__row data-accordion-row><a style="display: block;position: relative;top: -121px;"name=can-obtain-account-number> </a><header class=accordion__row-head data-accordion-head><span class=t-h3> How can I obtain my account number? </span><svg class="accordion__row-head-icon is-default"><use xlink:href=#icon-arrow-down-skinny></use></svg><svg class="accordion__row-head-icon is-active"><use xlink:href=#icon-close-skinny></use></svg></header><div class=accordion__content data-accordion-content><div class=row><div class="accordion__col col-xs-12"><div class=type><p>To obtain your account number, contact your  <a href=https://www.marinerfinance.com/find-a-branch/> local branch </a> .</div></div></div></div></div></div></div></div></div></section></section><section class="section cta-form"data-scroll-elem=form-newsletter><div class="wrap wrap--lg"><div class=row><div class="col-xs-10 col-xs-offset-1"><div class="type u-align-center"></div></div></div><div class="row cta-form__form"><div class="col-xs-10 col-xs-offset-1 col-sm-4 col-sm-offset-4"><iframe title="Sign-up Salesforce"height=600 scrolling=no src=https://nisoyytmjb.formstack.com/forms/signup_salesforce width=100%></iframe></div></div></div>     <div class="wrap wrap--lg"id=disclaimer><div class=u-align-center><div style="text-align: left;text-justify: inter-word; font-size: 13pt;"><p id=disclaimer2>†We offer personal loans from $1,000 to $25,000, with loans terms from 12 to 60 months. Minimum and maximum amounts dependent on an applicant’s state of residence and the underwriting of the loan. Loans between $1,500 and $15,000 may be funded online. Loans greater than $15,000 or less than $1,500 are funded through our branch network. Specific interest rates and fees are determined as permitted under applicable state law and depend upon loan amount, term, and the applicant’s ability to meet our credit criteria, including, but not limited to, credit history, income, debt payment obligations, and other factors such as availability of collateral. Not all rates and loan amounts are available in all states. Additional fees may apply to some loan offers; some state required and/or permitted fees may be treated as prepaid finance charges. Any such charges shall be in addition to the loan amount requested and/or approved and shall be fully disclosed to the applicant on his/her loan agreement. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Our loan by phone and online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.</p>   <p id=disclaimer3>§No payments until April 2021 does not apply to online loans. This offer applies only to loans closed in a branch location or closed by phone on or after February 15, 2021. Our loan by phone process requires a compatible mobile or computer device on which you can access your email and electronic documents.</p>   <p>To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. As a result, under our customer identification program, we must ask for your name, street address, mailing address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.</p>   <p>*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.</p>   </div></div></div></section></main><section class="section nav-foot"><div class=wrap><div class=u-align-center><ul class="list list--inline list--border-hover"id=menu-main-2><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-46"><a href=https://www.marinerfinance.com/personal-loans/> Personal loan </a><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16555"><a href=https://www.marinerfinance.com/personal-loans/debt-consolidation-loans/> Debt Consolidation Loans </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-43"><a href=https://www.marinerfinance.com/car-loans/> Car Loans </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-48"><a href=https://www.marinerfinance.com/home-loans/> Home Loans </a><li class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor menu-item-has-children menu-item-45"><a href=https://www.marinerfinance.com/resources/> Resources </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-44"><a href=https://www.marinerfinance.com/why-mariner-finance/> Why Mariner Finance </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-17708"><a href=https://www.marinerfinance.com/coronavirus-covid-19-information/> COVID-19 Update </a></ul></div></div></section><section class="section foot"><div class="wrap wrap--lg"><div class=u-align-center><div class=foot__row><a href=https://www.marinerfinance.com/> <img alt="Mariner Finance"class=foot__logo src=https://www.marinerfinance.com/wp-content/themes/marinerfinance/assets/img/logo-main-gray.png> </a></div><div class=foot__row><ul class="list list--inline list--circle-icons"><li><li><ul class="list list--inline list--inline@xs"><li class=is-icon><a class="btn btn--one"aria-labelledby=twitterIconTitle href=https://twitter.com/MarinerFinance target=_blank> <svg class="icon icon--white icon--social"><title id=twitterIconTitle>Mariner Finance Personal loans near you Discover more Twitter</title><use xlink:href=#icon-twitter></use></svg> </a><li class=is-icon><a class="btn btn--one"aria-labelledby=facebookIconTitle href=https://www.facebook.com/MarinerFinance/ target=_blank> <svg class="icon icon--white icon--social"><title id=facebookIconTitle>Mariner Finance Personal loans near you Discover more Facebook</title><use xlink:href=#icon-facebook></use></svg> </a><li class=is-icon><a class="btn btn--one"aria-labelledby=linkedInIconTitle href=https://www.linkedin.com/company/mariner-finance target=_blank> <svg class="icon icon--white icon--social"><title id=linkedInIconTitle>Mariner Finance Personal loans near you Discover more LinkedIn</title><use xlink:href=#icon-linked-in></use></svg> </a></ul></ul></div><div class="foot__utilityNav foot__row"><ul class="list list--inline list--utility"id=menu-footer-utility><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-80"id=menu-item-80><a href=https://www.marinerfinance.com/resources/legal/community-guidelines/> Community Guidelines </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-79"id=menu-item-79><a href=https://www.marinerfinance.com/resources/legal/privacy-statement/> Privacy Statement </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-78"id=menu-item-78><a href=https://www.marinerfinance.com/resources/legal/terms-of-use/> Terms of Use </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-77"id=menu-item-77><a href=https://www.marinerfinance.com/resources/legal/licensing-disclosures/> Licensing & Disclosures </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-11394"id=menu-item-11394><a href=https://www.marinerfinance.com/resources/legal/texting-terms-of-use/> Texting Terms of Use </a><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-11745"id=menu-item-11745><a href=https://www.marinerfinance.com/resources/legal/website-accessibility-statement/> Website Accessibility Statement </a><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16582"id=menu-item-16582><a href=https://www.marinerfinance.com/resources/legal/privacy-statement/#8> California Personal Information Collection Notice </a><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-18283"id=menu-item-18283><a href=https://www.marinerfinance.com/california-consumer-privacy-act-ccpa-request/> California Residents – Do Not Sell My Personal Information </a></ul></div><div class=foot__row><div class="wrap wrap--sm"><div class="type small"><div class="at-above-post-page addthis_tool"data-url=https://www.marinerfinance.com/resources/faq/account-inquiries/></div><p> <p style="text-align: center; font-family: 'times new roman'; font-size: 12pt;">California Residents: Loans made or arranged pursuant to a California Financing Law license.<p> <p style="text-align: center;"><span style="font-family: 'times new roman'; font-size: 12pt;"> Mariner Finance, LLC, NMLS No. 166564 ( <a rel="noopener noreferrer"href=http://www.nmlsconsumeraccess.com target=_blank> www.nmlsconsumeraccess.com </a> ) <br> 8211 Town Center Drive, Nottingham, MD 21236. 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