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   PCI Secure Payment IVR  (Waterfield) | Aspect
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/* newly added box-50 */	
	

.yamm .yamm-content .box50-1-menu, 
.yamm .yamm-content .box50-2-menu {
	float:left;
	width:300px;
	margin-right: 12px;
}

.yamm .yamm-content .box50-2-menu strong a {
	color:#FF5B35; 
	text-decoration:none;
}

.yamm .yamm-content .box50-1-menu strong a {
	color:#FF5B35; 
	text-decoration:none;
}


.yamm .yamm-content .box50-2-menu strong a:hover {
	color:#00aeef;
	text-decoration:none;
}

.yamm .yamm-content .box50-1-menu strong a:hover {
	color:#00aeef; 
	text-decoration:none;
}

.yamm .yamm-content .box50-1-menu p {
	font-size:12px; 
	color:#ababaa; 
	text-transform:none;	
	}	
	
 .yamm .yamm-content .box50-2-menu p {
	font-size:12px; 
	color:#ababaa; 
	text-transform:none;	
	}
	
	
.phone-number {
	font-size: 12px; 
	/*color: #ffffff; */
	float: left; 
	display: block;     
	margin-left: 490px; 
	margin-top: 11px;
}


a.contact-us-button {
	border-radius: 9px; 
	-moz-border-radius: 9px; 
	-webkit-border-radius: 9px; 
	border: 2px solid #00AEEF; 
	text-transform: uppercase; 
	background: none; 
	color: #00AEEF !important; 
	margin-right: 4px;
	
}

a.contact-us-button:hover {
	border-radius: 9px; 
	-moz-border-radius: 9px; 
	-webkit-border-radius: 9px; 
	border: 2px solid #FF5B35 !important; 
	text-transform: uppercase; 
	background: none !important; 
	color: #FF5B35 !important; 
	margin-right: 4px;
	
}

	
	
@media (min-width: 768px) and (max-width: 1199px) {

.yamm .yamm-content .box50-1-menu, .yamm .yamm-content .box50-2-menu {
	float:left;
	width:200px;
	margin-right: 12px;
	
}

}


@media (min-width: 980px) and (max-width: 1201px) {	

.phone-number {
	margin-left: 128px;
}	
	
}


@media (min-width: 1px) and (max-width: 978px) {	

.phone-number {
	margin-left: 88px;
}	

}

#topphonenum {padding: 15px 10px;}



	
/**** NEW CONTACT US BUTTON****/
	
.new-contact-us {
	background-color:transparent;
	-moz-border-radius:0px;
	-webkit-border-radius:0px;
	border-radius:0px;
	border:1px solid #FF5B35;
	display:inline-block;
	cursor:pointer;
	font-family:Arial;
	font-size:14px;
	font-weight:500;
	padding:14px 14px;
	text-decoration:none;
	line-height: 10px;
	color: #ffffff;
}
	
.new-contact-us-box:hover .new-contact-us {
  background-color: #ffffff;
  font-family: Arial;
  font-size: 14px;
  font-weight:500;
  color: #FF5B35;
}
	

	
.new-contact-us:active {
	position:relative;
	/*top:1px;*/
	color: #FF5B35;
	background-color:#ffffff;
}
	
/**** START BOX DIV ****/
.new-contact-us-box {
	position: relative;
	display: block;
	}
	
	.new-contact-us-box:active {
color: #ffffff;
	}
	
	
	

	
/**** START DROPDOWN ****/
.new-contact-us-box ul li {
	padding-bottom: 10px;
	font-size: 16px;
	font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;
	color: #ababaa;
	text-transform: none;
	}
	
.new-contact-us-box ul li a {
	color: #00afef;
 	text-decoration:none;
	}
	
.new-contact-us-box ul li a:hover {
    text-decoration: underline;
}

.new-contact-us-box ul li a:active {
    text-decoration: underline;
}
	
.container-contact {
	float:left; 
	width:296px; 
	margin 0px;
	}
	
.new-contact-us-box ul {
	padding-left: 0px;
	list-style: none;
	margin: 0px; 	
	}
	
		
.dropdownn {
    position: relative;
    display: inline-block;
	margin-top: 15px;
	float: right;
	
}
.dropdownn:hover {
    position: relative;
    display: inline-block;	
	background-color:#00afef;
	color: #000;
	-moz-border-radius:9px;
	-webkit-border-radius:9px;
	border-radius:9px;
	}

.dropdownn-content {
    display: none;
    position: absolute;
    background-color: #ffffff;
    min-width: 160px;
    padding: 12px 16px;
    z-index: 1;
}

.dropdownn:hover .dropdownn-content {
    display: block;
	left: auto !important;
    right: 0 !important;
	margin-top: -5px;
	padding: 30px 30px 20px 30px;
	
}
	
	.responsive-logo-main {
		display: block !important;
		
	}
	
	.responsive-logo-small {
		display: none !important;
				
	}
	
	@media screen and (max-width: 1199px) and (min-width: 767px) {
	
	.responsive-logo-small {
		display: block !important;		
	}
		
		.responsive-logo-main {
		display: none !important;
		
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left: auto !important; right: 0 !important;"class=dropdown-menu><li><div class=yamm-content><div class=box50-1-menu><strong> <a href=/company/events/upcoming-events title=Events> Events </a> </strong><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"href=/company/events/upcoming-events> Upcoming Events </a><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"href=/company/events/online-event-replays> Webinar Replays </a></p><br><strong> <a title="Resource Library"href=/resources> Resource Library </a> </strong><br><br><strong> <a href=/training title=Training> Training </a> </strong><br><br><strong> <a title="Aspect Communities"href=/communities> Aspect Communities </a> </strong><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"href=/asuga title=ASUGA> ASUGA </a><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"title="Aspect Community for Customers, Partners and Developers"href=https://aspect.force.com/CustomerCenter/s/login/ target=_blank> Aspect Community for Customers, Partners and Developers </a></div><div class=box50-2-menu><strong> <a title="Developer Resources"href=/developers> Developer Resources </a> </strong><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"title="Download Aspect CXP"href=/free/aspect-cxp-download> Download Aspect CXP </a><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"title="Download Aspect Prophecy"href=/free/aspect-prophecy-download> Download Aspect Prophecy </a><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"title="Evolution Login"href=http://evolution.voxeo.com/ target=_blank> Evolution Login </a></p><br><strong> <a title="Partner Resources"href=/partners/partner-resources> Partner Resources </a> </strong><br><br><strong> <a title="GEM Award Program"href=/gem> GEM Award Program </a> </strong><br><br><strong> <a title="Aspect Blogs"href=https://blogs.aspect.com/ target=_blank> Aspect Blogs </a> </strong></div></div></ul><li class="dropdown asp-nav-visible-large"><a onclick="return false;"style="padding: 10px 17px 10px;"class=dropdown-toggle href=#> Support </a> <ul style="width: 300px; left: auto !important; right: 0 !important;"class=dropdown-menu><li><div class=yamm-content><div class=box50-1-menu><strong> <a title="Aspect Customer Care"href=https://aspect.force.com/CustomerCenter/s/login/ target=_blank> Aspect Customer Care </a> </strong><br><br><strong> <a href=/support> Contact Support </a> </strong><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-bottom: 5px;">Call: <a style="color: #ababaa;"href=tel:+18009994455> 1-800-999-4455 </a> (North America)<p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"title="See Global numbers"href=/company/contact-us> See Global numbers </a><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"href=https://aspect.force.com/CustomerCenter/CustomerCareAccAdminForm target=_blank> Send us your question </a></p><br><strong> <a title="Aspect Communities"href=/communities> Aspect Communities </a> </strong><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"href=/asuga title=ASUGA> ASUGA </a><p style="font-size: 14px; color: #ababaa; text-transform: none; margin-top: 5px; margin-bottom: 0px;"><a style="color: #4a4f54;"href=https://aspect.force.com/CustomerCenter/s/login/ target=_blank> Aspect Community for Customers, Partners <br> and Developers </a></p><br></div></div></ul><li class="dropdown asp-nav-visible-large"><a onclick="return false;"style="padding: 10px 17px 10px;"class=dropdown-toggle href=#> About </a> <ul style="width: 500px; left: auto !important; right: 0 !important;"class=dropdown-menu><li><div class=yamm-content><div class=box50-1-menu><strong> <a title="About Us"href=/company/about-us> About Us </a> </strong><br><br><strong> <a title="Customer First Mission"href=/company/about-us/customer-first-mission> Customer First Mission </a> </strong><br><br><strong> <a title="History and Innovation"href=/company/about-us> History and Innovation </a> </strong><br><br><strong> <a title="Leadership Team"href=/company/about-us/leadership-team> Leadership </a> </strong><br><br><strong> <a href=/company/careers title=Careers> Work at Aspect </a> </strong></div><div class=box50-2-menu><strong> <a href=/company/events/upcoming-events> Events </a> </strong><p style="font-size: 14px; 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position: absolute; top: 100%; left: auto !important; right: 0 !important;"class=dropdown-menu><li><div class=yamm-content><div class=box50-1-menu><ul class="span2 unstyled"style="width: auto !important;"><li><span style="font-size: 16px; font-weight: bold; color: #ff5b35;"> <a style="color: #ff5b35;"title="Resource Library"href=/resources> Resources </a> </span><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"href=/company/events/upcoming-events> Events </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Upcoming Events"href=/company/events/upcoming-events> Upcoming Events </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Webinar Replays"href=/company/events/online-event-replays> Webinar Replays </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Resource Library"href=/resources> Resource Library </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"href=/training title=Training> Training </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Aspect Communities"href=/communities> Aspect Communities </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"href=/asuga title=ASUGA> ASUGA </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Aspect Community for Customers, Partners and Developers"href=https://aspect.force.com/CustomerCenter/s/login/ target=_blank> Aspect Community for Customers, Partners and Developers </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"href=/developers> Developer Resources </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Download Aspect CXP"href=/free/aspect-cxp-download> Download Aspect CXP </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Download Aspect Prophecy"href=/free/aspect-prophecy-download> Download Aspect Prophecy </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Evolution Login"href=http://evolution.voxeo.com/ target=_blank> Evolution Login </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Partner Resources"href=/partners/partner-resources> Partner Resources </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="GEM Award Program"href=/gem> GEM Award Program </a></ul></div><div class=box50-1-menu><ul class="span2 unstyled"style="width: auto !important;"><li><span style="font-size: 16px; font-weight: bold; color: #ff5b35;"> <a style="color: #ff5b35;"href=/support title=Support> Support </a> </span><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Aspect Customer Care"href=https://aspect.force.com/CustomerCenter/s/login/ target=_blank> Aspect Customer Care </a><li style="font-size: 14px; color: #ababaa; text-transform: none;">Contact Support<li style="font-size: 14px; color: #ababaa; text-transform: none; list-style-type: none;">Call: 1-800-999-4455 (North America)<li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="See Global numbers"href=/company/contact-us> See Global numbers </a><li><a style="font-size: 14px; 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color: #ababaa; text-transform: none;"href=/company/about-us/accolades title=Accolades> Accolades </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Leadership Team"href=/company/about-us/leadership-team> Leadership </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"href=/company/careers title=Careers> Work At Aspect </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"href=/company/events/upcoming-events> Events </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Upcoming Events"href=/company/events/upcoming-events> Upcoming Events </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Webinar Replays"href=/company/events/online-event-replays> Webinar Replays </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"href=/company/news title=News> News </a><li><a style="font-size: 14px; color: #ababaa; text-transform: none;"title="Press Releases"href=/company/news/press-releases1> Press Releases </a><li><a style="font-size: 14px; 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                /* END EXTERNAL SOU*/</style><div class=breadcrumbs id=breadcrumbdiv><div class=row><div class=span8><ul class=breadcrumb><li><a href=/> Home </a> <span class=divider> > </span><li><a href=/innovation-exchange> Innovation Exchange </a> <span class=divider> > </span><li class=active>PCI Secure Payment IVR (Waterfield)</ul></div><div class="span4 text-right"><div><ul class=asp-breadcrumb-useraction><li> </ul></div></div></div></div><div class="container-fluid app-page"><div class=asp-generic-page><h1 class=asp-padding-phone>Innovation Exchange</h1></div><hr class=hdr-separator><a href=javascript:history.go(-1) style=padding:6px;> < back </a><div class=row-fluid><div class=span9><div class=banner><div class="header app-color3"><span class=vmiddle-helper> </span><div><span class=name> PCI Secure Payment IVR (Waterfield) </span><img alt class=icon src=/Global/Images/IX/IX-Interaction-Icon.png></div></div><div class=ix-app-footer></div></div><div class=row-fluid><div class="span2 column1 asp-padding-phone"><div class=block><div class=category><div class=header>Platform</div><span class=item> Not applicable </span></div><div class=category><div class=header>Deployment Model</div><span class=item> Cloud, Premises, Hosted, Hybrid </span></div><div class=category><div class=header>Business Usage</div><span class=item> Analytics, Finance, Marketing, Sales </span></div><div class=category><div class=header>Region</div><span class=item> Asia Pacific, Europe, Latin America, North America </span></div><div class=category><div class=header>Geographic Availability</div><span class=item> Available globally </span></div></div><hr class=hdr-separator><div class=block><div><div class=header>Product/Services Needed</div><div class=item><p>Aspect Customer Experience Platform (CXP) and Prophecy or Aspect Advanced Voice Portal, plus CyberSource or any other web services enabled payment gateway.</div></div><div><div class=header>Created By</div><span class=item> Partner </span><br><span class=item> Waterfield Technologies </span></div></div><hr class=hdr-separator></div><div class="span10 column2"><h3 class=asp-padding-phone><p>Securely process checking and credit card payments using IVR.  Provides contact centers with the ability to securely process payments from callers within the Aspect PCI Level 1 network. </p></h3><hr><div class=asp-padding-phone><p>The Waterfield PCI Secure Payment IVR provides contact centers with the ability to securely process payments from callers within the Aspect PCI Level 1 network. As the Master Reseller for Aspect products and the preferred IVR professional services arm of CyberSource (a Visa company), Waterfield Technologies has developed a customized self-service payment application that helps companies to take the risk out of handling payment data. In addition to our work with CyberSource, Waterfield also has experience in delivering payment solutions that leverage other payment gateways, such as Fiserv, Authorize.net, and Paymetric.<p>The table below outlines the business case for creating a secure payments application.<p>The image below shows a high level diagram of the direct to IVR Architecture.  The process flow description is as follows:<p> <ol><li>Customer calls into Aspect/WT “PCI Secure Payment” IVR app & payment data is collected<li>Payment data is encrypted and sent to CyberSource for storing, tokenization & processing<li>The primary account number (PAN) is decrypted and securely stored in the data vault<li>Payment data is passed on to the processing channel (bank) and the result is returned<li>CyberSource returns the accepted or denied result to Aspect/WT for further handling<li>Aspect/WT sends results data to system of record, including the uniquely generated token</ol><p> </div><div><div><h2 class=asp-block-gray>Why implement Waterfield PCI Secure Payment IVR?</h2><a href=/globalassets/aspect_com/innovation-exchange/business-challenges-slide_v2.png target=_blank> <img alt="Why implement Waterfield PCI Secure Payment IVR?"class=asp-img-15px-bottom src=/globalassets/aspect_com/innovation-exchange/business-challenges-slide_v2.png> </a></div><div><h2 class=asp-block-gray>High-Level Direct to IVR Architecture</h2><a href=/globalassets/aspect_com/innovation-exchange/direct-to-ivr-graphic_v2.png target=_blank> <img alt="High-Level Direct to IVR Architecture"class=asp-img-15px-bottom src=/globalassets/aspect_com/innovation-exchange/direct-to-ivr-graphic_v2.png> </a></div></div></div></div></div><div class="span3 column3"><div class="asp-insetbox asp-insetbox-sidebar"style="background:#ffffff; margin-bottom:0px;"><div><div><h2 class=smallcaps>Get More Information</h2><div><div class="iframeWrapper fixedHeight"style="height: 960px;"><iframe style="margin: 0px; border: 0;"height=600 src=//go.pardot.com/l/128681/2018-09-04/31ps9x?Campaign_Name=Global_Inbound_WebForms_IX_Partner&Lead_Source=Inbound%20Lead width=100%></iframe></div></div></div></div></div><div class="asp-insetbox asp-insetbox-sidebar collateral"><h2 class=smallcaps>Collateral</h2><div><p><a href=/globalassets/aspect_com/innovation-exchange/waterfield_solutions_catalog-pci_secure_payments-02242015.pdf target=_blank> Waterfield PCI Secure Payment IVR Data Sheet </a><p><img alt height=109 src=/globalassets/aspect_com/sharepoint-resource-images/miscellaneous-thumbnails/waterfield-solutions-catalog-pci-secure-payments.png width=109></div></div></div></div></div><span style=visibility:hidden> <span> Asia Pacific, Global, Europe, Latin America, North America </span> <span> Interaction management </span> <span> Not applicable </span> <span> Cloud, Premises, Hosted, Hybrid </span> <span> Analytics, Finance, Marketing, Sales </span> </span><div class=footer><div class="container asp-carousel-container-home row container-white"><div class=box50-1-footer><div class=asp-panel-social><div class=asp-padding-phone><div><div><div><h3><a href=https://twitter.com/AspectSoftware title=Aspect> Aspect </a> <a href=https://twitter.com/AspectSoftware title=@AspectSoftware> @AspectSoftware </a></h3><a data-chrome="noheader nofooter transparent noborders noscrollbar"class=twitter-timeline data-dnt=true data-height=100 data-tweet-limit=1 data-widget-id=684782866178420736 href=https://twitter.com/AspectSoftware> Tweets by @AspectSoftware </a><script>// <![CDATA[
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