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class=brand href=/> <img alt="Vimeo OTT Customer Support"height=42 src=//d33v4339jhl8k0.cloudfront.net/docs/assets/52e9b49ce4b078f4bda9a349/images/59c2e1292c7d3a73488d0503/customer_support.png width=300> </a><div class="nav-collapse collapse"><nav role=navigation><ul class=nav></ul></nav></div></div></div></header><section class=container-fluid id=contentArea><div class=row-fluid><section class=span9 id=main-content><div class=contentWrapper><article id=fullArticle><h1 class=title>How do I log in?</h1><a aria-label="Print this Article"title="Print this article"class=printArticle href=javascript:window.print()> <i class=icon-print> </i> </a><p><b style="background-color: initial;"> If you have not purchased or subscribed yet, you will need to do so first. </b><p>The first time you sign up, you'll be prompted to set a password:<ol><li>Enter your email address on <vhx> <a data-unsp-sanitized=clean href=http://vhx.tv/library> the login page </a> . </vhx><li>On the next page, enter your password and click <strong> Sign In </strong> .<li>If you've already created a password, and it's not working, you can reset or set a password to log in on that page or use the email link method below.</ol><p>Please try these steps to login <strong> via email sign-in link </strong> :<ol><li>Please add 'support@vhx.tv' to your contact list to ensure messages from us do not end up in your spam folder.<li>Enter your email address on  <vhx:login> <a data-unsp-sanitized=clean href=http://vhx.tv/library target=_blank> the login page </a> </vhx:login><li>If you are an active customer, you will be immediately sent an email link that will log you in, once clicked. Open your email inbox, and click the login link.<li>You will then be logged in to watch your purchased/rented/subscribed video content within your Vimeo OTT Library.</ol></article><section class=articleFoot><time class=lu datetime=2020-01-29> Last updated on January 29, 2020 </time></section></div></section><aside class=span3 id=sidebar><form action=/search autocomplete=off class=sm id=searchBar method=GET><input name=collectionId type=hidden value=5307a75ae4b0479ea072e554><input class=search-query name=query placeholder=Search title=search-query><button><span class=sr-only> Toggle Search </span> <i class=icon-search> </i></button><div style="display: none;"class=sb id=serp-dd><ul class=result></ul></div></form><h3>Categories</h3><ul class="nav nav-list"><li><a href=/category/894-drm> DRM <i class=icon-arrow> </i> </a><li><a href=/category/571-subscribing> Subscribing <i class=icon-arrow> </i> </a><li><a href=/category/907-taxes> Taxes <i class=icon-arrow> </i> </a><li><a href=/category/892-watching-on-your-tv> Watching on your TV <i class=icon-arrow> </i> </a><li><a href=/category/569-purchasingrenting> Purchasing/Renting <i class=icon-arrow> </i> </a><li><a href=/category/573-watching> Watching <i class=icon-arrow> </i> </a><li><a href=/category/570-downloading> Downloading <i class=icon-arrow> </i> </a><li class=active><a href=/category/574-account-settings> Account Settings <i class=icon-arrow> </i> </a><li><a href=/category/577-using-the-ios-app> Using the iOS App <i class=icon-arrow> </i> </a><li><a href=/category/579-using-the-android-app> Using the Android App <i class=icon-arrow> </i> </a><li><a href=/category/578-using-the-apple-tv-app> Using the Apple TV App <i class=icon-arrow> </i> </a><li><a href=/category/580-using-the-roku-channel> Using the Roku Channel <i class=icon-arrow> </i> </a><li><a href=/category/661-using-the-amazon-fire-tv-app> Using the Amazon Fire TV app <i class=icon-arrow> </i> </a><li><a href=/category/662-using-the-android-tv-app> Using the Android TV App <i class=icon-arrow> </i> </a><li><a href=/category/663-using-the-xbox-app> Using the Xbox App <i class=icon-arrow> </i> </a><li><a href=/category/669-using-the-samsung-tv-app> Using the Samsung TV App <i class=icon-arrow> </i> </a></ul></aside></div><div id=noResults style=display:none;>No results found</div><footer><p>© <a href=https://ott.vimeo.com/> Vimeo OTT </a> 2021. <span> Powered by <a rel="nofollow noopener noreferrer"href=https://www.helpscout.com/knowledge-base/?utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding target=_blank> Help Scout </a> </span></footer></section><section class="modal hide"id=contactModal tabindex=-1><h2>Contact VHX Support</h2><a data-dismiss=modal href=# id=closeBtn> <i class=icon-close> </i> </a><div class=modal-body><form class="form-horizontal contact"action=/contact data-parsley-validate enctype=multipart/form-data method=post novalidate><div class=control-group><label class=control-label for=md-name>Name</label><div class=controls><input id=md-name name=name placeholder=(optional)></div></div><div class=control-group><label class=control-label for=md-email>Email</label><div class=controls><input data-parsley-required-message="Email is required"data-parsley-notblank=true data-parsley-required=true data-parsley-trigger=change data-parsley-type=email id=md-email name=email type=email><input id=phone name=phone></div></div><div class=control-group><label class=control-label for=md-subject>Site or Service You're Writing in About</label><div class=controls><input data-parsley-required-message="Subscription site is required"data-parsley-notblank=true data-parsley-required=true id=md-subject name=subject></div></div><div class=control-group><label class=control-label for=md-message>Message</label><div class=controls><textarea data-parsley-required-message="Message is required"data-parsley-notblank=true data-parsley-required=true id=md-message name=message></textarea></div></div><div class=control-group><label class=control-label for=file-upload>Upload file</label><div class=controls><input data-parsley-max-file-size=10 id=file-upload name=upload type=file></div></div><div class=form-actions><div class=g-recaptcha data-sitekey=6LdhmSQTAAAAAMdAtrGjQeyN1HWWWAc5iN8FZ_MD></div><input class=btn type=submit value=Send></div></form></div></section><script src=//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js></script><script>// keep iOS links from opening safari
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