<!doctypehtml><html class="elisa aspa elisa__rwd--wide"lang=en><meta content=text/html;charset=utf-8 http-equiv=Content-Type><meta content=width=device-width,initial-scale=1.0 name=viewport><script src=/js/lib/jquery-3.2.1.min.js></script><script src=//static.elisa.fi/components/js/lib/jquery-ui.min.js></script><script charset=utf-8 src=//d2wzl9lnvjz3bh.cloudfront.net/frosmo.easy.js></script><script charset=utf-8 src=//d2wzl9lnvjz3bh.cloudfront.net/sites/6b90eceaad4f672b7760334a74898f7e.js></script><script src=/js/lib/handlebars.min.js></script><script src=/components/bulletins.js/bulletins.js></script><script src=/js/lib/moment.min.js></script><script src=/js/lib/moment-timezone.min.js></script><script src=//static.elisa.fi/components/js/lib/jquery.visible.js></script><script src=/js/lib/lodash.min.js></script><script src=//static.elisa.fi/components/js/lib/jquery.highlight.min.js></script><script src=/js/lib/waypoints.min.js></script><script src=//static.elisa.fi/components/js/lib/jquery.placeholder.min.js></script><script src=/js/lib/modernizr-2.5.3.min.js></script><script src=/js/asiakastuki.js></script><script async src=//static.elisa.fi/components/accordion.js/0.4.5/accordion.js></script><script async src=/components/bacon/dist/Bacon.min.js></script><script async src=/js/lib/xdr.js></script><script async src=/js/lib/zelect.min.js></script><script src=https://cdn.optimizely.com/js/850590192.js></script><script src=/js/search.js></script><noscript></noscript><body><iframe height=0 src=//www.googletagmanager.com/ns.html?id=GTM-TNTWXS style=display:none;visibility:hidden width=0></iframe><script>(function (w, d, s, l, i) {
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   Elisa ID and password for OmaElisa - Elisa ja Saunalahti asiakaspalvelu
  </title><meta content="Elisa ID and password for OmaElisa"property=og:title><meta content="You can use your Elisa ID to log in to OmaElisa, our online store (FI), Elisa Palsta and the elisaviihde.fi service (FI). You can get an Elisa ID here."name=description><link href=https://static.elisa.fi/components/HCo_opensans_fonts/HCO_opensans_fonts.css rel=stylesheet><link href=//static.elisa.fi/components/accordion.js/0.4.5/accordion.css media=screen rel=stylesheet><link href=/css/site-print.css media=print rel=stylesheet><link href=/css/asiakastuki-pl.min.css media=all rel=stylesheet><link href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/elisa-id_en/ rel=canonical><link href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/elisa-id_en/ hreflang=en rel=alternate><script src=//static.elisa.fi/components/js/audienceStudioCookie.js></script><script>document.addEventListener('DOMContentLoaded', function(event) {
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  })</script><div class="ea-color-container ea-snapper-fluid-container ea-pad ea-pad--pad-v-2 instructions-item-content"><div class=ea-fgrid><div class="ea-fgrid__item ea-fgrid__item--laptop-9"><div class="ea-disclaimertext ea-pad ea-pad--pad-top-4"><a class=back-to-previous-page-parent-link href=/asiakaspalvelu/> Asiakaspalvelu </a><a class=back-to-previous-page-link href=/asiakaspalvelu/aihe/english/> › English </a><a class=back-to-previous-page-link href=/asiakaspalvelu/aihe/english/ohje/elisa-id_en/> › Elisa ID and password for OmaElisa </a></div></div><div class="ea-fgrid__item ea-fgrid__item--phone-0 ea-fgrid__item--laptop-3"></div><div class="ea-fgrid__item ea-fgrid__item--laptop-9"><h1 class="ea-h1 ea-pad ea-pad--pad-top-2">Elisa ID and password for OmaElisa</h1><div class=ea-disclaimertext><a href=https://elisa.fi/asiakaspalvelu/ohje/elisa-tunnus/> Suomeksi </a> | <a href=https://elisa.fi/asiakaspalvelu/aihe/svenska/ohje/elisa-id_sv/> På svenska </a></div><div class=instruction-document><script src=/js/instruction_page_popup.js></script><div class="ea-bodytext ea-pad ea-pad--pad-v-2 instructions-button-area"><p class=ingress>With your Elisa ID you can log in to <a href=https://verkkoasiointi.elisa.fi/> OmaElisa </a> and many other Elisa services. You can get your Elisa ID <a href=https://verkkoasiointi.elisa.fi/tunnistautuminen> here </a> .<p>In addition to OmaElisa, you can use your Elisa ID (email address) to sign in to:<ul><li>Elisa <a href=https://elisa.fi/kauppa/> webshop </a> (FI)<li><a href=https://yhteiso.elisa.fi/discuss-in-english-32> Elisa Community </a>  (Discuss in English)<li><a href=https://elisaviihde.fi> elisaviihde.fi </a> and the <a href=https://elisa.fi/viihde/tuki/#sovellus> Elisa Viihde app </a> (FI) (Android and iOS)</ul><p class=info-box>Check out all the <a href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/elisa-id_en/#thingstodo> things you can do </a> in OmaElisa!<h3>How to log in to OmaElisa</h3><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>Logging in with a username (Elisa ID) and password</h4></div><div class=ea-accordion__content><ol><li>Go to  <a href=http://omaelisa.fi> omaelisa.fi </a><li>Choose  <strong> Log in to OmaElisa </strong><li>Enter your ID (your email address works as your Elisa ID) and password (at least 8 characters long) and click  <strong> Login. </strong></ol></div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>Logging in with a mobile phone (Elisa Mobile ID)</h4></div><div class=ea-accordion__content><p>If you have an Elisa Saunalahti mobile phone subscription which does not yet have a mobile certificate, you can also use your mobile phone to log in as long you have already created an Elisa ID and started using phone authentication. We guide you towards getting started with phone authentication when you create your Elisa ID in the first place.<ol><li>Go to  <a href=http://omaelisa.fi> omaelisa.fi </a><li>Select the  <strong> Mobile Certificate or Mobile Elisa ID </strong>  button in the login window<li>Enter your phone number and press  <strong> Login </strong><li>An identification request from OmaElisa is sent to your phone. Approve the request. You will then be asked to enter your PIN. Enter the PIN on your phone and send your response.</ol><p class=info-box>Forgotten your Elisa Mobile ID PIN code? You can get a one-off password sent to your phone  <a href=https://verkkoasiointi.elisa.fi/tunnuslukuhukassa> here </a> .</div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>Logging in with a Mobile Certificate</h4></div><div class=ea-accordion__content><p>If you have started using  <a href=https://mobiilivarmenne.fi/> the mobile certificate </a>  (FI) in your Elisa, Telia or DNA subscription, you can log in to OmaElisa easily using your phone.<ol><li>Go to omaelisa.fi<li>Select the  <strong> Mobile Certificate or Mobile Elisa ID </strong>  button in the login window<li>Enter your phone number and press  <strong> Login </strong><li>If your phone has an improper usage block set up, enter the improper usage blocking code so that authentication can continue.<li>An identification request from OmaElisa is sent to your phone. Approve the request. You will then be asked to enter your PIN. Enter the PIN on your phone and send your response.</ol></div></div></div><p> <div style="background-image: none; padding-left: 20px;"class=download-box><img style="margin-right: 20px; float: left; margin-righ: 10px;"alt src=/img/content/ohje/unnamed.png><strong> OmaElisa app serves you on your phone! </strong><br><span style="line-height: 1.5;"> Download OmaElisa app here: <a href=https://play.google.com/store/apps/details?id=com.saunalahti.oma&hl=en> Android </a> | <a href=https://apps.apple.com/fi/app/mobiili-omaelisa/id964447850> iOS </a>  | <a href=https://huaweimobileservices.com/appgallery/> Huawei AppGallery </a> </span><br>  </div><p> <h3>Troubleshooting</h3><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>How can I get an Elisa ID? / I have forgotten my ID</h4></div><div class=ea-accordion__content><p>If you are logging in to OmaElisa for the first time or if you have forgotten an ID you registered earlier, follow these steps:<ol><li>Click on the link  <a href=https://verkkoasiointi.elisa.fi/tunnistautuminen> Create Elisa ID or lost Elisa ID </a>  on the <a href=https://verkkoasiointi.elisa.fi/> OmaElisa log in page </a> .<li>Authenticate using your online banking codes or a mobile certificate.<li>After authentication, start using your Elisa ID:</ol><ul><li>​Enter your email address as your Elisa ID. Later on a confirmation message will be sent to this address for your approval.<li>Your password must contain at least 8 characters. If the password is too short the “Save” button will not work.<li>If you already had an ID, you can change the ID and the password at this stage, if you want to.</ul><p>After saving you will get an email asking you to confirm your email address as your Elisa ID.  <strong> In the email there is a link which you need to click in order to make the verification. </strong> After verification you can start using OmaElisa.<p class=info-box>​If you do not have online banking codes, we can create an Elisa ID for you in  <a href=https://elisa.fi/myymalat/> Elisa shops </a> .</div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>I have forgotten my password, how can I get a new one?</h4></div><div class=ea-accordion__content><p>Follow these steps:<ol><li>On the OmaElisa  <a href=https://verkkoasiointi.elisa.fi/> log in page </a>  follow the link Forgot your password? >  <a href=https://verkkoasiointi.elisa.fi/kertakayttosalasana> Private customers </a> .<li>Enter your email address (your Elisa ID).<li>You will receive instructions on how to restore your password either by <strong>  text message  </strong> or by  <strong> email </strong> .</ol><ul><li>If you chose instructions by text message, a one-off password will be sent to your phone within a few minutes. If you did not receive a one-off password, authenticate yourself with your  <a href=https://verkkoasiointi.elisa.fi/tunnistautuminen> online banking codes </a> .<li>If you chose instructions by email, a password recovery link will be sent to your email address.</ul><p>Next you will be able to enter a new password and change your Elisa ID if you want to.  <strong> Note! The password must be at least 8 characters long. If the password is too short the “Save” button will not work. </strong></div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>OmaElisa says that my email address is unverified. What do I need to do?</h4></div><div class=ea-accordion__content><p>The email address you use as your Elisa ID must be verified for data security reasons. If you get a notification in OmaElisa about an unverified email address<ol><li>Order a new verification link to your email in the  <strong> My Information </strong>  tab, through the  <strong> IDs </strong>  section.<li>You will get an email asking you to confirm your email address as your Elisa ID. In the email there is a link which you need to click in order to make the verification.</ol><p>Tip: If you do not receive the verification link by email, check that the email address that functions as your Elisa ID is the email address you actually use. If the email address used as an Elisa ID is incorrect or spelled wrong, you can change it in the "Elisa ID - username" section. In practice you cannot use as an ID an email address that you do not have access to.</div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>I'm having trouble with logging in with a mobile certificate?</h4></div><div class=ea-accordion__content><p><strong> I have not received an authentication request on my phone even though I use the Elisa Mobile Certificate. What do I do? </strong><p>Follow these steps:<ol><li>Turn your phone off and then turn in on again.<li>Try to authenticate yourself again.<li>If the mobile certificate still does not work, contact our  <a href=https://elisa.fi/asiakaspalvelu/yhteystiedot/en/> customer service. </a></ol><p class=info-box>If your phone screen is locked, it is possible that the authentication requests are not coming through. When you're doing the authentication, make sure your phone screensaver is not on.<p><strong> The mobile certificate does not work on a computer, or the certification request code I see in my browser does not match the one that has been sent to my phone? </strong><p>Cancel the code request on your phone and computer. After that, turn your phone off and then turn it on again.<p>Or:<p>Make a new request in about five minutes’ time, when the earlier requests have expired in the system.</div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>I have signed in to OmaElisa but the subscription or service I am looking for does not show in my contract list?</h4></div><div class=ea-accordion__content><p>OmaElisa customer details are based on the Finnish personal identification number. In OmaElisa you can only see the subscriptions that are in your name.<p>If your Elisa Saunalahti subscriptions and services are in your company’s name,  <a href=https://verkkoasiointi.elisa.fi/> sign in to OmaElisa  </a> using your company’s  <a href=https://verkkoasiointi.elisa.fi/salasananpalautus> OmaSaunalahti ID and password </a> .<p>If you are an Elisa business customer, log in to Corporate OmaElisa at  <a href=https://oma.elisa.fi/yrityksille/kirjautuminen> oma.elisa.fi/yrityksille </a>  (FI/EN).</div></div></div><p> <h3>Tips for use</h3><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header id=thingstodo><h4 class=ea-h4>Examples of things that you can do in OmaElisa</h4></div><div class=ea-accordion__content><p>In OmaElisa you can start managing your subscriptions and services by navigating in the grey menu on the left. In addition, in the <strong> My Information </strong> tab you can check your contact details and choose your service language. In the <strong> My Offers </strong> (FI) tab you can see web store deals offered especially for you.<p>In OmaElisa you can (this list is sorted by subject):<p><strong> Invoicing </strong><ul><li><a href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/invoice-delivery_en/> Change your invoice delivery method </a><li><a href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/paymentplan_en/> Apply for more payment time if needed </a><li>Check invoices and invoice breakdown<li>Break subscriptions and services to separate invoices, or combine them to one invoice</ul><p><strong> Mobile phone subscriptions </strong><ul><li><a href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/puk-code_en/> Check your PUK code </a><li>Close your subscription temporarily<li>Change subscription type<li>Add restrictions and blocks to the subscription<li><a href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/ordering-new-simcard_en/> Order a new SIM card </a><li>Check the balance and call log of your subscription<li>Transfer the subscription to a new owner<li><a href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/cancelling-contract_en/> Cancel your contract or an additional service </a></ul><p><strong> Mobile broadband </strong><ul><li>Change broadband speed</ul><p><strong> Devices </strong><ul><li><a href=https://verkkoasiointi.elisa.fi/tilaukset> Follow the progress of a new device order </a><li>See and print out a device warranty certificate for maintenance<li>Order the final invoice for a device</ul><p><strong> Elisa Viihde </strong><ul><li><a href=https://elisa.fi/asiakaspalvelu/aihe/english/ohje/viihde-usernames_en/> Check and change your Elisa Viihde ID and PIN code </a></ul><p><strong> Broadband </strong><ul><li>Order a change of address<li>Order a change of speed<li>Make changes to broadband modem wireless settings in problem situations (if your modem is from Elisa: this does not apply to all modem models)</ul><p><strong> Email </strong><ul><li>Change email password<li>Create a new email inbox<li>Change extra services, such as spam filters, for your email inbox</ul><p><strong> Elisa Turvapaketti </strong><ul><li>Download Turvapaketti and manage Turvapaketti settings</ul></div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>Changing the email address used as an Elisa ID</h4></div><div class=ea-accordion__content><p>To change the email address used as an Elisa ID, follow these steps:<ol><li>On the <a href=https://verkkoasiointi.elisa.fi/> OmaElisa log in page </a> , click on  <a href=https://verkkoasiointi.elisa.fi/tunnistautuminen> Create Elisa ID or lost Elisa ID </a><li>Authenticate yourself using your online banking codes or a mobile certificate.<li>After authentication you can change your Elisa ID email address and phone number.</ol><p class=info-box>You can also change your Elisa ID in OmaElisa: go to My Information > IDs > Username.</div></div></div><div class=ea-accordion multiple-open=true><div class=ea-accordion__element><div class=ea-accordion__header><h4 class=ea-h4>How to make logging in to OmaElisa more secure</h4></div><div class=ea-accordion__content><p>In OmaElisa you can start using two-factor authentication, making logging in even more secure. When logging in and using two-factor authentication, you will be asked for your password and a one-off authentication code sent to your phone.<p>How to get started with two-factor authentication:<p>Log in to  <a href=https://verkkoasiointi.elisa.fi/> OmaElisa </a> . <br> In the menu on the left, choose  <strong> My Information </strong>  and then the  <strong> IDs </strong>  tab. <br> Scroll down to  <strong> Two-factor authentication </strong>  and then click  <strong> Enable. </strong><p>The first one-off code will be sent to your phone when you start using the authentication. After you set up two-factor authentication, you will be asked for a new code every time you log in to OmaElisa (alternatively, you can choose to "remember this device for 30 days”), as well as if you decide to stop using two-factor authentication.<p class=info-box>If, after starting to use two-factor authentication, you cannot for some reason read text messages from the subscription connected to it, contact our  <a href=https://elisa.fi/asiakaspalvelu/yhteystiedot/en/> customer service </a> .</div></div></div><p> </div><div id=js-instruction-popup><div class="hy-modal js-omaguru-guru-popup"><div class="hy-modal__content hy-modal__height omaguru-modal-popup"><div class="ea-pad ea-pad--pad-top-1 ea-pad--pad-right-s"style="float: right"><img style="width: 20px;height: 20px;"class=omaguru-close-button onclick=closePopup() src=/img/omaguru/icon-close.svg></div><div class=ea-snapper-container><div class=ea-sgrid><div class=ea-sgrid__item><p class="ea-h3 ea-align ea-align--center">Haluatko säästää aikaa ja vaivaa?</div></div><div class=ea-sgrid><div class="ea-sgrid__item ea-sgrid__item--tablet-5 ea-sgrid__item--laptop-4 ea-align ea-align--left ea-pad--pad-left-s"><div class=ea-bodytext><div><p class="ea-h4 ea-pad ea-pad--pad-bottom-1">Anna asiantuntijan hoitaa homma puolestasi.</div><div><p class="ea-pad ea-pad--pad-bottom-1">Se on helppoa! Yksi soitto Elisan Omagurulle riittää. Olemme apunasi arkisin klo 8 - 21 ja lauantaisin 9 - 17.</div><div><p class="ea-h4 ea-pad ea-pad--pad-bottom-1"><span class=ea-pad--pad-right-s> Soita </span> <a href="tel:0600 900 70"class=phone-number> 0600 900 70 </a></div><div><p class="ea-pad ea-pad--pad-bottom-1">(2,50 €/puhelu + 2,50 €/alkava min + mpm)</div></div></div><div class="ea-sgrid__item ea-sgrid__item--tablet-5 ea-sgrid__item--laptop-3 ea-align ea-align--left ea-pad--pad-right-s"><div class=ea-bodytext><div class="ea-pad ea-pad--pad-bottom-1"><p class=ea-h4>Miksi Omaguru?</div><ul><li class="ea-pad ea-pad--pad-bottom-1">Helppoa, nopeaa ja vaivatonta!<li class="ea-pad ea-pad--pad-bottom-1">Elisan parhaat kodin tietotekniikan asiantuntijat palveluksessasi<li>Sinun ei tarvitse osata itse, koska Omaguru voi ottaa etäyhteyden laitteeseesi</ul></div></div></div><div class=ea-sgrid><div class="ea-sgrid__item ea-bodytext ea-align ea-align--center"><a href=https://elisa.fi/omaguru> Tutustu Omaguruun </a></div></div></div></div></div></div><div class="ea-color-container ea-color-container--blue ea-pad ea-pad--pad-bottom-4"><div class=ea-sgrid><div class="ea-sgrid__item ea-sgrid__item--tablet-3 instructions-item-content ea-align ea-align--center ea-pad ea-pad--pad-top-4"><img class=ea-img src=/img/content/instructions/tip_image_big.png></div><div class="ea-sgrid__item ea-sgrid__item--tablet-6 ea-align ea-align--center ea-align--tablet-left"><div class="ea-stack__item ea-pad ea-pad--pad-top-0 ea-pad--pad-bottom-0 ea-h4">Billing - Subscription changes - Fault reports</div><div class="ea-stack__item ea-pad ea-pad--pad-top-0 ea-pad--pad-bottom-0 ea-bodytext"><br> Need help? 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