<!doctypehtml><html data-contentculture=en-us data-context=customerservice data-siteculture=en-au lang=en><meta charset=utf-8><meta content=width=device-width,initial-scale=1,viewport-fit=cover name=viewport><meta content=ie=edge http-equiv=x-ua-compatible><title>
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- LEGO.com AU
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href=/static/favicon/lego-logo-180.png rel=icon sizes=180x180><link href=/static/favicon/lego-logo-192.png rel=icon sizes=192x192><link href=/static/favicon/lego-logo-512.png rel=icon sizes=512x512><link href=/static/favicon/lego-logo-512.png rel=apple-touch-icon><link href=/static/favicon/lego-logo-76.png rel=apple-touch-icon sizes=76x76><link href=/static/favicon/lego-logo-120.png rel=apple-touch-icon sizes=120x120><link href=/static/favicon/lego-logo-152.png rel=apple-touch-icon sizes=152x152><link href=/static/favicon/lego-logo-167.png rel=apple-touch-icon sizes=167x167><link href=/static/favicon/lego-logo-180.png rel=apple-touch-icon sizes=180x180><link href=/static/favicon/lego-logo-192.png rel=apple-touch-icon sizes=192x192><link href=/static/favicon/lego-logo-512.png rel=apple-touch-startup-image><body class="c-page c-page--en-au-blt5b7fcbbb045303bb"data-lego-nps=104230><header class=c-site-header role=banner><div class=c-site-banner><div class=o-wrapper><div class=c-site-banner__container><a href=https://www.lego.com/en-au/service/> Customer Service </a><button aria-label="Toggle Page Navigation"class="c-nav-toggle c-btn js--toggle-mobile-nav"aria-controls=mobile-navigation aria-expanded=false type=button><i class="c-icon c-icon--cheveron-down c-icon--lg"> </i></button></div></div></div><nav aria-label="Site navigation"class="c-site-nav c-site-nav--mobile"id=mobile-navigation itemscope itemtype=http://www.schema.org/SiteNavigationElement role=navigation><ul class="c-site-nav__menu o-nav o-nav--stacked"><li class=c-site-nav__item itemprop=itemListElement><a title="Building Instructions"class=c-site-nav__link href=/en-au/service/buildinginstructions/ itemprop=url> Building Instructions </a><li class=c-site-nav__item itemprop=itemListElement><a title="Bricks & Pieces"class=c-site-nav__link href=/en-au/service/replacementparts/ itemprop=url> Bricks & Pieces </a><li class="c-site-nav__item c-site-nav__item--current"itemprop=itemListElement><a title="Help Topics"aria-current=page class=c-site-nav__link href=/en-au/service/help/ itemprop=url> Help Topics </a><li class=c-site-nav__item itemprop=itemListElement><a title="Device Guide"class=c-site-nav__link href=/en-au/service/device-guide/ itemprop=url> Device Guide </a><li class=c-site-nav__item itemprop=itemListElement><a class="c-site-nav__link c-site-nav__link--back"title="Customer Service"href=https://www.lego.com/en-au/service/ itemprop=url> <i class="c-icon c-icon--cheveron-left c-icon--sm"> </i> Customer Service </a></ul></nav><nav aria-label="Page navigation"class="c-site-nav c-site-nav--desktop"itemscope itemtype=http://www.schema.org/SiteNavigationElement role=navigation><div class=o-wrapper><ul class="c-site-nav__menu o-nav"><li class=c-site-nav__item><a title="Building Instructions"aria-haspopup=true class=c-site-nav__link href=/en-au/service/buildinginstructions/> Building Instructions </a><li class=c-site-nav__item><a title="Bricks & Pieces"aria-haspopup=true class=c-site-nav__link href=/en-au/service/replacementparts/> Bricks & Pieces </a><li class="c-site-nav__item c-site-nav__item--current"><a title="Help Topics"aria-current=page aria-haspopup=true class=c-site-nav__link href=/en-au/service/help/> Help Topics </a><li class=c-site-nav__item><a title="Device Guide"aria-haspopup=true class=c-site-nav__link href=/en-au/service/device-guide/> Device Guide </a></ul></div></nav></header><div data-lists="blt01e81fc9ec5bcfb0, blt5ea9f3a4bb8358be, blt8530c9c7caccf05d, bltff47e98fa32b0c39"data-popular-list=bltf66791df6b27e3b1 data-use-external=false><div class=js--help-topics></div></div><div class="js--vue-app c-contact-us-section"data-component=1 id=section-1><contact-us-section inline-template> <div class=c-contact-us-section__inner><additional-info id=phone-us type=phone> </additional-info><additional-info id=mail-us type=mail> </additional-info><additional-info id=email-us type=email> </additional-info><div class="o-sidebar-layout o-sidebar-layout--contact-us-section"><div class=o-sidebar-layout__main><div class=o-sidebar-layout__main-inner><div class="o-grid o-grid--center"><div class="o-grid__item o-grid__item--10 o-grid__item--11@bp-2 o-grid__item--9@bp-3"><ul class="c-contact-options o-grid o-grid--inset-xxs"data-cy=contact-us-options-list><li class="c-contact-options__option o-grid__item o-grid__item--12"><button class="c-contact-options__btn o-media o-media--middle js--email-us"@click=openContactUsFlow() type=button><i class="c-contact-options__btn-icon o-media__obj c-icon c-icon--writeus c-icon--lg"aria-hidden=true> </i> <div class="o-media__body o-media o-media--reversed o-media--middle"><i class="o-media__obj c-icon c-icon--cheveron-right c-icon--lg"aria-hidden=true> </i><div class=o-media__body><div class=u-type-base--large>Email us</div><div class=u-type-base--small>Send us an email and we’ll get back to you as soon as possible.</div></div></div></button><li class="c-contact-options__option o-grid__item o-grid__item--12"><chat-button chat-queue-id=1009 country-code=US inline-template language-code=en template=lego> <button :class="{'c-contact-options__btn--disabled' : !chatAvaliable}"class="c-contact-options__btn o-media o-media--middle"@click=startChat type=button><i class="c-contact-options__btn-icon o-media__obj c-icon c-icon--chat c-icon--lg"aria-hidden=true> </i> <div class="o-media__body o-media o-media--reversed o-media--middle"><i class="o-media__obj c-icon c-icon--cheveron-right c-icon--lg"aria-hidden=true> </i><div class=o-media__body><div class=u-type-base--large>Chat with us</div><div class="u-type-base--small c-contact-options__closed-chat"v-show=!chatAvaliable>We’re sorry but our LEGO experts are unavailable right now.</div><div class="u-type-base--small c-contact-options__closed-open"v-show=chatAvaliable>Talk to our friendly LEGO experts online.</div></div></div></button> </chat-button><li class="c-contact-options__option c-contact-options__option--small o-grid__item o-grid__item--12 o-grid__item--6@bp-1"><button class="c-contact-options__btn o-media o-media--middle js--phone"@click=openPhoneUs() type=button><i class="c-contact-options__btn-icon o-media__obj c-icon c-icon--phone c-icon--md"aria-hidden=true> </i> <div class="o-media__body o-media o-media--reversed o-media--middle"><i class="o-media__obj c-icon c-icon--cheveron-right c-icon--md"aria-hidden=true> </i><div class=o-media__body><div class=u-type-base>Phone us</div></div></div></button><li class="c-contact-options__option c-contact-options__option--small o-grid__item o-grid__item--12 o-grid__item--6@bp-1"><button class="c-contact-options__btn o-media o-media--middle js--mail"@click=openMailUs() type=button><i class="c-contact-options__btn-icon o-media__obj c-icon c-icon--mail c-icon--md"aria-hidden=true> </i> <div class="o-media__body o-media o-media--reversed o-media--middle"><i class="o-media__obj c-icon c-icon--cheveron-right c-icon--md"aria-hidden=true> </i><div class=o-media__body><div class=u-type-base>Mail us</div></div></div></button></ul></div></div></div></div><div class=o-sidebar-layout__sidebar><div class=o-sidebar-layout__sidebar-inner><div class="o-grid o-grid--center"><div class="o-grid__item o-grid__item--10 o-grid__item--6@bp-1 o-grid__item--10@bp-2 o-grid__item--8@bp-3"><div class=c-contact-status><div class="u-type-sm u-type-center u-margin-bottom-lg c-contact-status__title">How's our service?</div><div class="c-contact-status__indicator c-indicator c-indicator--lowest c-tooltip c-tooltip--top c-tooltip--left@bp-1"aria-hidden=true><svg viewbox="0 0 40 40"class=c-indicator__inner><circle class=c-indicator__bg cx=20 cy=20 fill=transparent r=15.91549430918954></circle><circle class=c-indicator__status-bg cx=20 cy=20 fill=transparent r=15.91549430918954 stroke-width=8></circle><circle stroke-dasharray="75 25"class=c-indicator__status cx=20 cy=20 fill=transparent r=15.91549430918954 stroke-dashoffset=25 stroke-width=8></circle></svg><div class="c-indicator__text c-tooltip__body u-type-base--small u-type-center"aria-hidden=false>Although we’re receiving a very high number of requests from our customers right now, we’re working hard to respond quickly.</div></div><div class="u-type-base--small u-type-center u-margin-top-lg c-contact-status__txt"><strong> Busy! </strong> We’re very busy taking calls and answering emails.</div></div></div></div></div></div></div></div> </contact-us-section></div><div class=js--vue-error-app><error> </error></div>