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   Change your web and phone passwords
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class=body-container><div data-mc-content-body=True><meta class=swiftype content=https://help.xmatters.com/images/question_mark.png data-type=enum name=image><meta class=swiftype content=5 data-type=integer name=site-priority><meta content="Product Help"class=swiftype data-type=string name=category><meta class=swiftype content=help data-type=string name=doc-type><div class=mainContainer><div class="section group contentContainer bodyContainer"><div class="col span_3_of_3 xm-search-body-page"data-mc-conditions=Default.Swiftype><input class=st-default-search-input placeholder=Search></div><div class="col span_3_of_3"><div class=nocontent><div class="MCBreadcrumbsBox_0 breadcrumbs"data-mc-breadcrumbs-divider="   >   "aria-label=Breadcrumbs data-mc-breadcrumbs-count=3 data-mc-toc=True role=navigation></div></div><img onload=removeNBSP('MCBreadcrumbsBox_0') src=../xmresources/prettify/onload.png></div></div><div class="section group contentContainer"data-swiftype-index=true><div class="col span_3_of_3 bodyContainer"><div id=mc-main-content role=main><h1>Change your web and phone passwords</h1><p>You can manage your phone and web passwords from your user profile summary.<h5>Signing into <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> for the first time?</h5><p>You can create a password for your account by following the <a href=#ForgotPassword> Forgot Password </a> workflow on the sign-in page.<div class="MCDropDown MCDropDown_Closed dropDown"><span class="MCDropDownHead dropDownHead"> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_ MCHotSpotImage"aria-expanded=false href=#> <img alt=Closed class=MCDropDown_Image_Icon data-mc-alt2=Open height=16 src=../Skins/Default/Stylesheets/Images/transparent.gif width=24> </a> <a name=ForgotPassword> </a> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_"aria-expanded=false href=#> Forgot password? </a> </span><div class="MCDropDownBody dropDownBody"><p>If you forget your password and are unable to log into <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> , you can reset your password by clicking the <b> Forgot password? </b> link on the <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> sign-in page. This sends password reset instructions to your configured email and text phone devices.<p>If you don't receive the message to reset your password, you may not have an email or text phone device configured for your account. Contact your <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> supervisor to reset your password.</div></div><div class="MCDropDown MCDropDown_Closed dropDown"><span class="MCDropDownHead dropDownHead"> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_ MCHotSpotImage"aria-expanded=false href=#> <img alt=Closed class=MCDropDown_Image_Icon data-mc-alt2=Open height=16 src=../Skins/Default/Stylesheets/Images/transparent.gif width=24> </a> <a name=ChangeWebPassword> </a> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_"aria-expanded=false href=#> Change your web password </a> </span><div class="MCDropDownBody dropDownBody"><ol><li value=1>Click your user name, and then click any option in the drop-down menu.<li value=2>On your user profile summary, click <b> Change Login </b> .<li value=3>On the <b> Web Login </b> tab, enter the following information into the form:</ol><table style="width: 100%;margin-left: 0;margin-right: auto;mc-table-style: url('../xmresources/tablestyles/onlinestandard.css');"cellspacing=0 class=TableStyle-OnlineStandard><colgroup><col class=TableStyle-OnlineStandard-Column-Column1><col class=TableStyle-OnlineStandard-Column-Column2></colgroup><tbody><tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>Web Login<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1>Type the user ID you want to use when logging into <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> . This user ID must be unique within your organization. Depending on your permissions and the configuration determined by your administrator, you may not be able to edit the contents of this field.<tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>Current Password<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1>Type your existing password to authenticate your account. The current password field appears when you are changing your own password but is not displayed to administrators.<tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>New Password<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1><p>Type the new password you want to use (maximum 30 characters).</p> <p>If your organization has a specific password policy that they want you to follow, your password may be required to contain a specific combination of letters and characters. See <a href=#PasswordRules> Password rules </a> for an explanation of these requirements.</p><tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyB-Column1-Body1>Confirm Password<td class=TableStyle-OnlineStandard-BodyA-Column2-Body1>Type your new password again. This helps to eliminate any mistakes in the password.</table><ol data-mc-continue=true><li value=4>If you are a supervisor who would like to force a user to reset their password the next time they log in, select <b> Force Password Reset </b> . You then specify a temporary password for the user in the <b> New Password </b> and <b> Confirm Password </b> fields. For more information, see <a href=../userguide/commontasks/control-user-access.htm> Control a user's access </a> .<li value=5>Click <b> Save </b> to apply your changes.</ol><h4><a name=PasswordRules> </a> Password rules</h4><p><span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> administrators can set guidelines for password complexity so that they conform to the security requirements of your organization.<p>The password rules that apply to you are displayed when you begin typing your password in the New Password field.  <p>The following tables describes password rules:<table style="width: 100%;margin-left: 0;margin-right: auto;mc-table-style: url('../xmresources/tablestyles/onlinestandard.css');"cellspacing=0 class=TableStyle-OnlineStandard><colgroup><col class=TableStyle-OnlineStandard-Column-Column1><col class=TableStyle-OnlineStandard-Column-Column2></colgroup><tbody><tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>Length<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1>Identifies the minimum number of characters required for your password to be valid (for example, 8 characters).<tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>History<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1>Identifies how many unique new passwords you must create before you can reuse a password (for example, must not reuse the last 3 passwords).<tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>Expiry<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1>Identifies how many days remain before you will be required to create a new password (for example, password expires in 100 days).<tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyB-Column1-Body1>Complexity<td class=TableStyle-OnlineStandard-BodyA-Column2-Body1><p class=TableBody>Depending on the password complexity set by your <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> administrator, your password may be required to include a specified number of the following characters:</p> <ul><li>Uppercase letters (A-Z)<li>Lowercase letters (a-z)<li>Digits (0-9)<li>Special characters (!@#$% etc.)</ul> <p>The following additional rules may also apply to your password:</p> <ul><li>Cannot start or end with a space<li><p>Cannot use 3 consecutive characters of the web login</p></ul></table><p>For more information about password policy and settings, see <a href=../installadmin/systemadministration/password_policy.htm> Set the password policy </a> .</div></div><div class="MCDropDown MCDropDown_Closed dropDown"><span class="MCDropDownHead dropDownHead"> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_ MCHotSpotImage"aria-expanded=false href=#> <img alt=Closed class=MCDropDown_Image_Icon data-mc-alt2=Open height=16 src=../Skins/Default/Stylesheets/Images/transparent.gif width=24> </a> <a name=ChangePhonePassword> </a> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_"aria-expanded=false href=#> Change your phone login and password </a> </span><div class="MCDropDownBody dropDownBody"><p>You can change the login ID and password that you key in when you phone into <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> to retrieve your alerts or perform other tasks.<p>The default phone login is six numbers, which we find to be a good amount – long enough to be difficult to guess, short enough to remember. <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> also accepts letters, but this may not be set up in your company's telephone system. Before changing this setting, check with your <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> administrator to determine if your organization has a policy in place and what the approved format is.<h5>To change your phone password:</h5><ol><li value=1>Click your user name, and then click any option in the drop-down menu.<li value=2>On your user profile summary, click <b> Change Login </b> .<li value=3>On the <b> Phone Login </b> tab, enter the following information into the form:</ol><table style="width: 100%;margin-left: 0;margin-right: auto;mc-table-style: url('../xmresources/tablestyles/onlinestandard.css');"cellspacing=0 class=TableStyle-OnlineStandard><colgroup><col style="width: 72px;"class=TableStyle-OnlineStandard-Column-Column1><col class=TableStyle-OnlineStandard-Column-Column2></colgroup><tbody><tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>Phone Login<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1>Your phone login ID<tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyE-Column1-Body1>New Password<td class=TableStyle-OnlineStandard-BodyD-Column2-Body1><p class=TableBody>Password you want to use for your phone login.</p><tr class=TableStyle-OnlineStandard-Body-Body1><td class=TableStyle-OnlineStandard-BodyB-Column1-Body1>Verify New Password<td class=TableStyle-OnlineStandard-BodyA-Column2-Body1>Type your new password again. This helps to eliminate any mistakes in the password.</table><ol data-mc-continue=true><li value=4>Click  <b> Save </b> to apply your changes.</ol></div></div><div class="MCDropDown MCDropDown_Closed dropDown"><span class="MCDropDownHead dropDownHead"> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_ MCHotSpotImage"aria-expanded=false href=#> <img alt=Closed class=MCDropDown_Image_Icon data-mc-alt2=Open height=16 src=../Skins/Default/Stylesheets/Images/transparent.gif width=24> </a> <a name=ExpiredPassword> </a> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_"aria-expanded=false href=#> Expired Password </a> </span><div class="MCDropDownBody dropDownBody"><p>If your password has expired, you can still log in using your old password, but you will be prompted to create a new password before you can access your information or use any other features. If you forget your password, you can reset your password from the main sign-in page, or your <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> Administrator can force your password to expire, which will reset it and allow you to create a new one.</div></div><div class="MCDropDown MCDropDown_Closed dropDown"><span class="MCDropDownHead dropDownHead"> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_ MCHotSpotImage"aria-expanded=false href=#> <img alt=Closed class=MCDropDown_Image_Icon data-mc-alt2=Open height=16 src=../Skins/Default/Stylesheets/Images/transparent.gif width=24> </a> <a name=LockedAccount> </a> <a class="MCDropDownHotSpot dropDownHotspot MCDropDownHotSpot_"aria-expanded=false href=#> Locked account </a> </span><div class="MCDropDownBody dropDownBody"><p>Depending on your organization's password policy settings, your account may be 'locked out' if you enter an incorrect password more than a specific number of times determined by your <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> administrator. When you are locked out, a message appears on the <span class="mc-variable MyVariables.ProductShort variable"> xMatters </span> sign-in page; you will not be able to try again until a certain amount of time has passed, or an administrator has unlocked your account.</div></div></div><script>/* <![CDATA[ */
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