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   HS - Retrieve Login Information With Email Address (Login Issue) – Fourth & HotSchedules Customer Community
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During the setup process, users are given the option to set up an email address or text messaging on their account. If your email address is attached to your account AND confirmed, you may retrieve your username and password yourself by following the steps below. You can also contact your manager to reset your password and provide you with a new welcome sheet. If you set up security questions when you set up your account, you can call <strong> Customer Care </strong>  to verify your login information. Please reference this <a href=https://help.hotschedules.com/hc/en-us/articles/360000887012-HotSchedules-Login-Issue-FAQ rel=noopener target=_blank> Login FAQ article </a> for additional troubleshooting steps. <p><strong> Retrieve Login Information With Email Address </strong> :<p>Keep in mind that your email address MUST be currently attached AND confirmed to your account in order for the system to provide the <strong> Username </strong> .<p>If you want to retrieve your password you MUST enter your username as it is on your account.<p>If the email address you enter is not attached to any account, the system will not be able to locate your information. This email address MUST also be confirmed for retrieval to be successful. <ul><li>Go to <a href=http://www.hotschedules.com rel=noopener target=_blank> <strong> www.hotschedules.com </strong> </a><li>Locate the following <strong> Forgot username or password </strong> links. <br> <img alt src=/hc/en-us/article_attachments/216157967/Forgot_username.fw.png><li>Select <strong> Forgot username </strong> to retrieve your username by entering your email address. <br> <img alt src=/hc/en-us/article_attachments/216158027/forgot_username_2.fw.png>      <li>Select <strong> Forgot password </strong> to retrieve your password with your username. <br> <img alt src=/hc/en-us/article_attachments/216158147/Forgot_Password.fw.png> <br> <br></ul></div><div class=article-attachments><ul class=attachments></ul></div></div></section><footer><div class=article-footer><div class=article-share><ul class=share><li><a class=share-facebook href=https://www.facebook.com/share.php?title=HS+-+Retrieve+Login+Information+With+Email+Address+%28Login+Issue%29&u=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197-HS-Retrieve-Login-Information-With-Email-Address-Login-Issue-> Facebook </a><li><a class=share-twitter href=https://twitter.com/share?lang=en&text=HS+-+Retrieve+Login+Information+With+Email+Address+%28Login+Issue%29&url=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197-HS-Retrieve-Login-Information-With-Email-Address-Login-Issue-> Twitter </a><li><a class=share-linkedin href=https://www.linkedin.com/shareArticle?mini=true&source=HotSchedules&title=HS+-+Retrieve+Login+Information+With+Email+Address+%28Login+Issue%29&url=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197-HS-Retrieve-Login-Information-With-Email-Address-Login-Issue-> LinkedIn </a></ul></div><a class=article-comment-count href=#article-comments> <span class=icon-comments> </span> 6 </a></div><div class=article-votes><span class=article-votes-question> Was this article helpful? </span><div class=article-votes-controls role=radiogroup><a class="button article-vote article-vote-up"aria-selected=false data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197-HS-Retrieve-Login-Information-With-Email-Address-Login-Issue- rel=nofollow role=radio title=Yes> </a><a class="button article-vote article-vote-down"aria-selected=false data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197-HS-Retrieve-Login-Information-With-Email-Address-Login-Issue- rel=nofollow role=radio title=No> </a></div><small class=article-votes-count> <span class=article-vote-label> 24 out of 95 found this helpful </span> </small></div><div class=article-more-questions>Have more questions? <a href=/hc/en-us/requests/new> Submit a request </a></div><div class=article-return-to-top><a href=#article-container> Return to top <span class=icon-arrow-up> </span> </a></div></footer><section class=article-relatives><div data-recent-articles></div><section class=related-articles><h3 class=related-articles-title>Related articles</h3><ul><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEX7dCDToYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEjUPZDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJRL2hjL2VuLXVzL2FydGljbGVzLzIyMjQ3NjEyNy1Db250YWN0LVVzLUZvdXJ0aC1Ib3RTY2hlZHVsZXMtQ3VzdG9tZXItU3VwcG9ydAY7CFQ6CXJhbmtpBg%3D%3D--53b2ef2c48055b5b5afb9c8b3de2aff54080daad rel=nofollow> Contact Us - Fourth & HotSchedules Customer Support </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEJUfZDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEjUPZDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzIxNTU2NjExNy1IUy1Ib3ctdG8tUmVzZXQtRW1wbG95ZWUtUGFzc3dvcmRzBjsIVDoJcmFua2kH--875d34077d8632b27a6f5bb4a65166656a5d130c rel=nofollow> HS - How to Reset Employee Passwords </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEV6Z0DToYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEjUPZDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSIwL2hjL2VuLXVzL2FydGljbGVzLzIyNTc0ODU2Ny1IUy1Mb2dpbi1FcnJvcgY7CFQ6CXJhbmtpCA%3D%3D--dfa62fc28058f1e864fd580f344284d889263767 rel=nofollow> HS - Login Error </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEi%2FLpDToYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEjUPZDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJCL2hjL2VuLXVzL2FydGljbGVzLzIzMzQzNTc4Ny1Gb3VydGgtSG90U2NoZWR1bGVzLVN0YXR1cy1QYWdlcwY7CFQ6CXJhbmtpCQ%3D%3D--e15fd7a8f9b9e7d528042e8cdd1fa07cc08673c4 rel=nofollow> Fourth & HotSchedules Status Pages </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkElJ%2FkDToYcmVmZXJyZXJfYXJ0aWNsZV9pZGkEjUPZDDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzIzMzA4Njg2OC1IUy1Ib3RTY2hlZHVsZXMtU3RhdHVzLVBhZ2UGOwhUOglyYW5raQo%3D--7bb7d1d0ad7cddc2b8a58b0afd9dc13814adc02f rel=nofollow> HS - HotSchedules Status Page </a></ul></section></section><div class=article-comments id=article-comments><section class=comments><header class=comment-overview><h3 class=comment-heading>Comments</h3><p class=comment-callout>6 comments<div class="dropdown comment-sorter"><a class=dropdown-toggle> Sort by </a><span class=dropdown-menu role=menu> <a aria-selected=true href=/hc/en-us/articles/215565197-HS-Retrieve-Login-Information-With-Email-Address-Login-Issue-?sort_by=created_at role=menuitem> Date </a> <a aria-selected=false href=/hc/en-us/articles/215565197-HS-Retrieve-Login-Information-With-Email-Address-Login-Issue-?sort_by=votes role=menuitem> Votes </a> </span></div></header><ul class=comment-list id=comments><li class=comment id=comment_360000287832><div class=comment-wrapper><div class=comment-info><div class=comment-author><div class="avatar comment-avatar"><img alt=Avatar class=user-avatar src=https://secure.gravatar.com/avatar/02f51c49a72a21a31fa5b600a0d815fa?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png&r=g></div><div class=comment-meta><span title="Shaun Bell"> <a href=/hc/en-us/profiles/365631922611-Shaun-Bell> Shaun Bell </a> </span><span class=comment-published> <time data-datetime=calendar datetime=2018-06-12T17:15:48Z title=2018-06-12T17:15:48Z> June 12, 2018 17:15 </time> </span></div></div><section class=comment-body><p>My password wouldn't let me login. So please reset my password.</section></div><div class=comment-actions-container><div class="comment-vote vote"role=radiogroup><a aria-selected=false class=vote-up data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000287832 rel=nofollow role=radio title=Yes> </a><span class=vote-sum> 0 </span><a aria-selected=false class=vote-down data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000287832 rel=nofollow role=radio title=No> </a></div><div class="comment-actions actions"><span class=dropdown> <span aria-label="Comment actions"aria-haspopup=true class=dropdown-toggle> Comment actions </span> <span class=dropdown-menu role=menu> <a data-action=show-permalink href=https://help.hotschedules.com/hc/en-us/articles/215565197/comments/360000287832 rel=nofollow role=menuitem> Permalink </a> </span> </span></div></div></div><li class=comment id=comment_360000425072><div class=comment-wrapper><div class=comment-info><div class=comment-author><div class="avatar comment-avatar"><img alt=Avatar class=user-avatar src=https://help.hotschedules.com/system/photos/3600/6757/3311/profile_image_368013642651_806284.jpg></div><div class=comment-meta><span title="Martez Dean"> <a href=/hc/en-us/profiles/368013642651-Martez-Dean> Martez Dean </a> </span><span class=comment-published> <time data-datetime=calendar datetime=2018-08-06T07:01:15Z title=2018-08-06T07:01:15Z> August 06, 2018 07:01 </time> </span></div></div><section class=comment-body><p>This is why I don't use this type of stuff completely unreliable and useless</section></div><div class=comment-actions-container><div class="comment-vote vote"role=radiogroup><a aria-selected=false class=vote-up data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000425072 rel=nofollow role=radio title=Yes> </a><span class=vote-sum> 0 </span><a aria-selected=false class=vote-down data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000425072 rel=nofollow role=radio title=No> </a></div><div class="comment-actions actions"><span class=dropdown> <span aria-label="Comment actions"aria-haspopup=true class=dropdown-toggle> Comment actions </span> <span class=dropdown-menu role=menu> <a data-action=show-permalink href=https://help.hotschedules.com/hc/en-us/articles/215565197/comments/360000425072 rel=nofollow role=menuitem> Permalink </a> </span> </span></div></div></div><li class=comment id=comment_360000524492><div class=comment-wrapper><div class=comment-info><div class=comment-author><div class="avatar comment-avatar"><img alt=Avatar class=user-avatar src=https://help.hotschedules.com/system/photos/3600/8096/5592/profile_image_369180951091_806284.png></div><div class=comment-meta><span title=Emilydawn7188> <a href=/hc/en-us/profiles/369180951091-Emilydawn7188> Emilydawn7188 </a> </span><span class=comment-published> <time data-datetime=calendar datetime=2018-09-01T11:19:29Z title=2018-09-01T11:19:29Z> September 01, 2018 11:19 </time> </span></div></div><section class=comment-body><p><a rel="nofollow noreferrer"href=mailto:emilydawn7188@gmail.com> emilydawn7188@gmail.com </a></section></div><div class=comment-actions-container><div class="comment-vote vote"role=radiogroup><a aria-selected=false class=vote-up data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000524492 rel=nofollow role=radio title=Yes> </a><span class=vote-sum> 0 </span><a aria-selected=false class=vote-down data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000524492 rel=nofollow role=radio title=No> </a></div><div class="comment-actions actions"><span class=dropdown> <span aria-label="Comment actions"aria-haspopup=true class=dropdown-toggle> Comment actions </span> <span class=dropdown-menu role=menu> <a data-action=show-permalink href=https://help.hotschedules.com/hc/en-us/articles/215565197/comments/360000524492 rel=nofollow role=menuitem> Permalink </a> </span> </span></div></div></div><li class=comment id=comment_360000601911><div class=comment-wrapper><div class=comment-info><div class=comment-author><div class="avatar comment-avatar"><img alt=Avatar class=user-avatar src=https://help.hotschedules.com/system/photos/3600/9798/8471/profile_image_370570311092_806284.png></div><div class=comment-meta><span title="S Evelyn Rosenthal"> <a href=/hc/en-us/profiles/370570311092-S-Evelyn-Rosenthal> S Evelyn Rosenthal </a> </span><span class=comment-published> <time data-datetime=calendar datetime=2018-10-01T13:19:37Z title=2018-10-01T13:19:37Z> October 01, 2018 13:19 </time> </span></div></div><section class=comment-body><p>does anyone help me figure out how to set up a hot schedule?</section></div><div class=comment-actions-container><div class="comment-vote vote"role=radiogroup><a aria-selected=false class=vote-up data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000601911 rel=nofollow role=radio title=Yes> </a><span class=vote-sum> 0 </span><a aria-selected=false class=vote-down data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360000601911 rel=nofollow role=radio title=No> </a></div><div class="comment-actions actions"><span class=dropdown> <span aria-label="Comment actions"aria-haspopup=true class=dropdown-toggle> Comment actions </span> <span class=dropdown-menu role=menu> <a data-action=show-permalink href=https://help.hotschedules.com/hc/en-us/articles/215565197/comments/360000601911 rel=nofollow role=menuitem> Permalink </a> </span> </span></div></div></div><li class=comment id=comment_360004828491><div class=comment-wrapper><div class=comment-info><div class=comment-author><div class="avatar comment-avatar"><img alt=Avatar class=user-avatar src=https://help.hotschedules.com/system/photos/3603/8208/9372/profile_image_377949949811_806284.png></div><div class=comment-meta><span title="Margarit Martinez Olvera"> <a href=/hc/en-us/profiles/377949949811-Margarit-Martinez-Olvera> Margarit Martinez Olvera </a> </span><span class=comment-published> <time data-datetime=calendar datetime=2019-12-14T21:33:16Z title=2019-12-14T21:33:16Z> December 14, 2019 21:33 </time> (Edited <time data-datetime=relative datetime=2019-12-14T21:33:32Z title=2019-12-14T21:33:32Z> December 14, 2019 21:33 </time> ) </span></div></div><section class=comment-body><p><span> <span> No puedo ver mi horario mi nombre de usuario no está registrado ni mi correo electrónico </span> </span></section></div><div class=comment-actions-container><div class="comment-vote vote"role=radiogroup><a aria-selected=false class=vote-up data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360004828491 rel=nofollow role=radio title=Yes> </a><span class=vote-sum> 1 </span><a aria-selected=false class=vote-down data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360004828491 rel=nofollow role=radio title=No> </a></div><div class="comment-actions actions"><span class=dropdown> <span aria-label="Comment actions"aria-haspopup=true class=dropdown-toggle> Comment actions </span> <span class=dropdown-menu role=menu> <a data-action=show-permalink href=https://help.hotschedules.com/hc/en-us/articles/215565197/comments/360004828491 rel=nofollow role=menuitem> Permalink </a> </span> </span></div></div></div><li class=comment id=comment_360009537491><div class=comment-wrapper><div class=comment-info><div class=comment-author><div class="avatar comment-avatar"><img alt=Avatar class=user-avatar src=https://help.hotschedules.com/system/photos/3607/5402/1231/profile_image_404379482491_806284.jpg></div><div class=comment-meta><span title="Daniel Ashley"> <a href=/hc/en-us/profiles/404379482491-Daniel-Ashley> Daniel Ashley </a> </span><span class=comment-published> <time data-datetime=calendar datetime=2020-10-12T07:04:17Z title=2020-10-12T07:04:17Z> October 12, 2020 07:04 </time> </span></div></div><section class=comment-body><p>Need set up global profile</section></div><div class=comment-actions-container><div class="comment-vote vote"role=radiogroup><a aria-selected=false class=vote-up data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360009537491 rel=nofollow role=radio title=Yes> </a><span class=vote-sum> 0 </span><a aria-selected=false class=vote-down data-auth-action=signin href=/hc/en-us/signin?return_to=https%3A%2F%2Fhelp.hotschedules.com%2Fhc%2Fen-us%2Farticles%2F215565197%2Fcomments%2F360009537491 rel=nofollow role=radio title=No> </a></div><div class="comment-actions actions"><span class=dropdown> <span aria-label="Comment actions"aria-haspopup=true class=dropdown-toggle> Comment actions </span> <span class=dropdown-menu role=menu> <a data-action=show-permalink href=https://help.hotschedules.com/hc/en-us/articles/215565197/comments/360009537491 rel=nofollow role=menuitem> Permalink </a> </span> </span></div></div></div></ul><p class=comment-callout>Please <a data-auth-action=signin 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