<!doctypehtml><html lang=en><title>
   Summer 2020 Survey: Why Finance Teams Are Change Agents | NetSuite
  </title><meta content="Our quarterly survey of business leaders finds that spending priorities have shifted from 'cut everything' to 'nvest carefully.' Here's why."name=description><meta content="CFO survey, COVID-19 and business"name=keywords><meta content=NetSuite property=og:site_name><meta content="Summer 2020 Survey: Why Finance Teams Are Change Agents"property=og:title><meta content=article property=og:type><meta content=https://www.netsuite.com/portal/business-benchmark-brainyard/industries/articles/cfo-central/summer-2020-survey.shtml property=og:url><meta content="Our quarterly survey of business leaders finds that spending priorities have shifted from 'cut everything' to 'nvest carefully.' Here's why."property=og:description><meta content=https://www.netsuite.com/portal/business-benchmark-brainyard/assets/img/BY-6798-770x490.jpg property=og:image><meta content=https://www.netsuite.com/portal/business-benchmark-brainyard/assets/img/BY-6798-770x490.jpg itemprop=image><meta content=summary_large_image name=twitter:card><meta content="Our quarterly survey of business leaders finds that spending priorities have shifted from 'cut everything' to 'nvest carefully.' Here's why."name=twitter:description><meta content=https://www.netsuite.com/portal/business-benchmark-brainyard/assets/img/BY-6798-770x490.jpg name=twitter:image><link href=https://www.netsuite.com/portal/business-benchmark-brainyard/industries/articles/cfo-central/summer-2020-survey.shtml rel=canonical><meta content="index, follow"name=robots><meta content="United States"name=country><meta content=en name=Language><meta content=width=device-width,initial-scale=1.0 name=viewport><meta content="text/html; charset=utf-8"http-equiv=Content-Type><link href=https://www.netsuite.com/portal/assets/ico/favicon.ico rel=icon><link href=https://www.netsuite.com/portal/business-benchmark-brainyard/assets/styles/css/main.css?v14= rel=stylesheet><script src=/portal/business-benchmark-brainyard/assets/js/jquery.min.js></script><script src=/portal/business-benchmark-brainyard/assets/js/bootstrap.min.js></script><script src=/portal/assets/js/canonical.js></script><script src=https://system.netsuite.com/core/media/media.nl?id=311110&c=6262239&h=a343c0d9827174ce86f0&_xt=.js></script><style>#sticky-footer-cta {
    background: #65c0b6;
    padding: 10px 0;
    color: #fff;
    font-size: 14px;
    font-weight: 600;
    letter-spacing: .07em;
    position: fixed;
    left: 0;
    right: 0;
    bottom: 0;
    z-index: 100;
    -webkit-transition: bottom 0.4s ease;
    -moz-transition: bottom 0.4s ease;
    -o-transition: bottom 0.4s ease;
    transition: bottom 0.4s ease;
    }
    footer {
    padding-bottom: 41px;
    }
    #sticky-footer-cta a {
    color: #fff;
    border-bottom: 1px solid #fff;
    }
    #sticky-footer-cta a:hover,
    #sticky-footer-cta a:focus,
    #sticky-footer-cta a:active{
    color: #fff;
    border-color: #fff;
    text-decoration: none;
    }
	
	/* ----------------------------------------------

	Fonts awesome

	---------------------------------------------- */
	@font-face {
	  font-family: 'icomoon';
	  src: url("/portal/business-benchmark-brainyard/assets/fonts/icomoon.eot?gppka7");
	  src: url("/portal/business-benchmark-brainyard/assets/fonts/icomoon.eot?gppka7#iefix") format("embedded-opentype"), url("/portal/business-benchmark-brainyard/assets/fonts/icomoon.ttf?gppka7") format("truetype"), url("/portal/business-benchmark-brainyard/assets/fonts/icomoon.woff?gppka7") format("woff"), url("/portal/business-benchmark-brainyard/assets/fonts/icomoon.svg?gppka7#icomoon") format("svg");
	  font-weight: normal;
	  font-style: normal;
	  font-display: block; }
	[class^="icon-"], [class*=" icon-"] {
	  /* use !important to prevent issues with browser extensions that change fonts */
	  font-family: 'icomoon' !important;
	  speak: never;
	  font-style: normal;
	  font-weight: normal;
	  font-variant: normal;
	  text-transform: none;
	  line-height: 1;
	  /* Better Font Rendering =========== */
	  -webkit-font-smoothing: antialiased;
	  -moz-osx-font-smoothing: grayscale; }

	.icon-linkedin:before {
	  content: "\e900";
	  color: #0678b6 !important; }

	.icon-twitter-square:before {
	  content: "\e901";
	  color: #37b1e1 !important; }

	a:hover .icon-linkedin:before {
	  color: #e03c31 !important; }

	a:hover .icon-twitter-square:before {
	  color: #e03c31 !important; }

	.fs1 {
	  font-size: 32px; }

	.glyph {
	  width: 15em;
	  padding-bottom: 1em;
	  margin-right: 4em;
	  margin-bottom: 1em;
	  overflow: hidden; 
      max-width: 100%;
    }</style><style>@media screen and (-ms-high-contrast: active), (-ms-high-contrast: none) { 
        .dropdown-menu {
            width: 600px;
        }
        .hero-adv .row {
            -ms-align-items: center;
            align-items: center;
        }
        .row-hovered-effect .row {
            width: 100%;
        }
        .carousel-inner,
        .carousel-inner .carousel-item {
            height: 240px;
        }
    }</style><body><header><div class=wrapper><div class=prm-header><div class=container><div class=row><div class=col-sm-12><a href=/portal/home.shtml?noredirect=T> <img alt="Oracle NetSuite logo"class=logo src=/portal/assets/img/Oracle-NetSuite-Logo-white.svg> </a></div></div></div></div></div><div class=wrapper><div class=scnd-header><div class=container><div class=row><div class=col-sm-12><a href=/portal/business-benchmark-brainyard.shtml> <img alt="Brainyard logo"class="mt-20 mb-10 scnd-logo"src=/portal/business-benchmark-brainyard/assets/img/brainyard-logo-v2.svg> </a><hr class=mt-10></div></div><div class=row><div class="col-sm-12 pt-20 pb-10"><nav><ul><li><a class=text-uppercase href=/portal/business-benchmark-brainyard/industries/cfo-central.shtml> CFO </a><li><a class=text-uppercase href=/portal/business-benchmark-brainyard/industries/entrepreneur.shtml> Entrepreneur </a><li class=dropdown><a class="dropdown-toggle text-uppercase"href=#> Industries </a> <div class="dropdown-menu third-black-bg rounded-0 mt-0 pr-10 pr-sm-60 pt-20 pb-20"><div class=row><div class="col-6 col-xs-7 col-sm-6 col-md-6 col-lg-6 col-xl-6 border-right pr-0 pr-sm-40 pr-md-60 pr-lg-60 pr-xl-60"><a class=dropdown-item href=/portal/business-benchmark-brainyard/industries/adv-media-publishing.shtml> Advertising, Media & Publishing </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/industries/manufacturing.shtml> Manufacturing </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/industries/nonprofit.shtml> Nonprofit </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/industries/retail.shtml> Retail </a></div><div class="col-6 col-xs-5 col-sm-6 col-md-6 col-lg-6 col-xl-6 pl-0"><a class=dropdown-item href=/portal/business-benchmark-brainyard/industries/services.shtml> Services </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/industries/software.shtml> Software </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/industries/wholesale-distribution.shtml> Wholesale Distribution </a></div></div></div><li class=dropdown><a class="dropdown-toggle text-uppercase"href=#> KPI <span> s </span> </a> <div class="dropdown-menu third-black-bg rounded-0 mt-0 pr-10 pr-xs-20 pr-sm-30 pr-md-60 pr-lg-60 pr-xs-60 pt-20 pb-20 ml-0 ml-xs-0 ml-sm-0 ml-md-100 ml-lg-100 ml-xl-100"><div class=row><div class="col-6 col-xs-7 col-sm-6 col-md-6 col-lg-6 col-xl-6 border-right pr-0 pr-sm-40 pr-md-60 pr-lg-60 pr-xl-60"><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/advertising.shtml> Advertising </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/apparel-footwear.shtml> Apparel, Footwear & Accessories </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/consulting.shtml> Consulting Services </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/food-beverage.shtml> Food & Beverage </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/manufacturing.shtml> Manufacturing </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/media.shtml> Media </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/nonprofit.shtml> Nonprofit </a></div><div class="col-6 col-xs-5 col-sm-6 col-md-6 col-lg-6 col-xl-6 pl-0"><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/publishing.shtml> Publishing </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/restaurant.shtml> Restaurant </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/retail.shtml> Retail </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/software.shtml> Software </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/technology-services.shtml> Technology Services </a><a class=dropdown-item href=/portal/business-benchmark-brainyard/kpi/wholesale-distribution.shtml> Wholesale Distribution </a></div></div></div><li><a class=text-uppercase href=/portal/business-benchmark-brainyard/videos.shtml> Video </a><li><a class=text-uppercase href=/portal/business-benchmark-brainyard/aboutus.shtml> About us </a></ul></nav></div></div><div class=row><div class=col-sm-12><nav aria-label=breadcrumb><ol class=breadcrumb><li class=breadcrumb-item><a data-linktrack=true data-tracklinktext=breadcrumbBrainyard href=/portal/business-benchmark-brainyard.shtml> Brainyard </a><li class=breadcrumb-item><a data-linktrack=true data-tracklinktext=breadcrumbCfoCentral href=/portal/business-benchmark-brainyard/industries/cfo-central.shtml> CFO </a><li class="breadcrumb-item active"aria-current=page>Summer 2020 Survey: Why Finance Teams Are Change Agents</ol></nav></div></div></div></div></div></header><div class="wrapper content-bg"><div class="container pt-20 pb-30"><div class=row><div class="col-md-12 col-lg-8"><div class=row><div class=col-md-12><figure><figcaption class=pb-20><div class=eyebrow>CFO</div> <h1 class=pt-10>Summer 2020 Survey: Why Finance Teams Are Change Agents</h1> <div class=pt-10><span class="attribution scnd-plt-4"> By </span><span class="attribution prm-plt-1"> Art Wittmann, Brainyard Editor </span><br><span class="attribution scnd-plt-4"> August 10, 2020 </span></div></figcaption><img alt="Guy on ipad"class=img-fluid src=/portal/business-benchmark-brainyard/assets/img/BY-6798-770x490.jpg></figure></div></div><div class="row pb-20"><div class=col-sm-12><p><em> In short: </em><ul><li>Our quarterly survey of business leaders finds that spending priorities have shifted from “cut everything” to “invest carefully.”<li>Normally conservative finance leaders are now pushing to change business as usual, including advocating for a larger product set and technology investments.<li>One problem: Priorities for finance team retention and training are not shared by other executives.</ul><p>Finance executives are feeling pretty good about their teams and their organizations’ prospects. There are no illusions about the times we’re in, but there is a can-do attitude.<p>That’s a topline finding from our Brainyard Summer 2020 Finance Priorities Survey, which sought to learn both how finance teams are faring today and whether their nonfinance counterparts are in agreement on prospects and priorities for the rest of the year.<p>Perhaps the biggest surprise is that normally conservative finance executives are now much more likely to say that adding products or services is a necessary reaction to COVID-19. For managers outside the finance department, it’s a split decision, with 28% wanting to increase the number of products and 25% favoring a decrease. Among the finance team, 43% say it’s time to increase the number of products on offer versus just 9% favoring a decrease.<p>Whether it’s the CFO’s constant exposure to cash flow realities and accounts receivable challenges or a <a href=/portal/business-benchmark-brainyard/industries/articles/cfo-central/cfo-ceo.shtml> forward-looking, agile reassessment of the business </a> , we can’t say. But something has moved the finance team to be a catalyst for change.<div class="calloutbox text-center card border-danger bg-light rounded-0 mb-3"><div class=card-body><p>In July 2020, Brainyard fielded its fourth quarterly research survey aimed at understanding the priorities of business in general and the challenges faced by finance professionals in particular. We received 130 responses, about evenly split between finance and nonfinance executives, with the largest group being CFOs. Companies with annual revenues under $10 million and between $10 and $50 million make up the bulk of respondents.</p><a class="btn btn-prm-plt-1"data-linkblocking=true data-linktrack=true data-tracklinktext=financePriorities href=/portal/assets/pdf/brainyard-summer-2020-finance-priorities-survey.pdf target=_blank> Download Now </a></div></div><h2>Data-Driven and Action-Oriented</h2><p>Our previous quarterly surveys were in the field in <a href=/portal/business-benchmark-brainyard/industries/articles/cfo-central/business-priorities.shtml> December </a> and <a href=/portal/business-benchmark-brainyard/industries/articles/cfo-central/april-survey.shtml> March </a> . Taken together, the three polls illustrate pre-COVID-19 aspirations and the functional response since. It’s no surprise that in December, when prospects were bright, customer satisfaction and revenue growth were top-of-mind for the vast majority of executives, with concerns centered around finding and retaining staff in a very tight labor market.<p>In March, there wasn’t much talk of talent retention, as 47% said they’d cut payroll versus 21% hiring. Now, 32% say they’ll decrease payroll, while 23% see an increase.<p>Across the three surveys, we see priorities edging back to where they were in December, with one notable exception: That more proactive stance taken by finance.<p class="text-center padding-top-10 padding-bottom-10"><img alt="Spending Plans"class=img-fluid src=/portal/business-benchmark-brainyard/assets/img/chart-spending-plans.jpg><p>In December, finance executives were more reluctant to spend than their nonfinance counterparts, and in March they were even more aggressive budget cutters.<p>At that time, finance executives were eager to slash spending across the board, while other executives wanted to cut more surgically, particularly around technology, product support and other areas deemed key to the ongoing health of the business.<p>To say there’s been a lot of learning since March would be an understatement.<p>Finance leaders are proving malleable in their thinking as it becomes clearer what works and what doesn’t. For example, they’re now champions for the IT team: Just 14% of finance executives want to reduce technology spending, while 28% of nonfinance execs want cuts.<p>For finance pros, there are two clear drivers. The first is a desire for an improved toolset that allows for better remote work and better clarity into the details of the business, particularly for their own teams. The second is ecommerce as <em> the </em> dominant sales channel. McKinsey & Company research shows <a href=https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/five-fifty-the-quickening?fbclid=IwAR0xhaKJpr9oFzWbhVrJIaictRHLcm1dnzRjrlnVOsAHldiKaO7-y6P6Q3E target=_blank> a stunning decade’s worth of growth in ecommerce market penetration in just one quarter </a> .<div class="calloutbox card border-danger bg-light rounded-0 mb-3"><div class=card-body><p><em> “Just 14% of finance executives want to reduce technology spending while 28% of nonfinance execs want cuts.” </em></div></div><p>Ignoring such a sea change in buying behavior is clearly a bad idea, and catching this wave has implications for the entire organization. For example, think about how we shop when we anticipate buying online. The process virtually always starts with a search engine and may never involve a salesperson. That’s certainly been true in the consumer world, and now it’s becoming the norm in B2B markets.<p>Increasingly, sales success means being easily found via search and in relevant online marketplaces.<h2>Short-Staffed and Under-Trained</h2><p>While the rapidly changing nature of business is a preoccupation for every leader now, it’s more acute for finance. We asked about expected actions in the finance department as a result of COVID-19. New training was high on the list for 57% of finance execs; however, it made the cut for just 35% of line-of-business executives.<p>That’s a 63% swing between the two audiences, indicating that CFOs need to be talking more with colleagues about their team’s needs.<p class="text-center padding-top-10 padding-bottom-10"><img alt="COVID-19 Driven Actions"class=img-fluid src=/portal/business-benchmark-brainyard/assets/img/chart-covid-19-finance-dept.jpg><p>Training was the most commonly cited action finance execs plan to take in light of their experiences during the pandemic. The second most common response, topping the list for both groups, is increasing investments in cloud-based software for finance.<p>One point where they don’t agree: staffing levels. Just 11% of finance leaders anticipate cutting staff, while 28% of other execs are sharpening the ax. It’s clear that CFOs and their peers need to get on the same page — increased staffing and more training won’t happen without agreement on the benefits.<p>The good news is that business leaders are squarely behind the finance team. Almost without exception, nonfinance commenters enthusiastically expressed confidence in their finance leadership.<p>“We have an extremely competent team who can roll with the changes, and a great leader in our CFO,” said a VP at a nonprofit. From the CEO at a consulting services company: “Excellent. Positive attitude to move with change. The team is moving into the ongoing pandemic, head-on.”<p>Negative comments largely came from companies in more distressed industries or that are having a tough time moving to new business models. A COO for a retailer summed it up: “Accounting and finance are overwhelmed due to the increased needs driven by growth in the ecommerce sector. Every area, HR, AP, cost accounting, purchasing are struggling to keep up.”<h2>KPIs: What’s In a Name?</h2><p>Finally, most respondents agree that the finance function is now both more important and more challenging. That’s hard to argue, given teams working remotely while managing cash flow, accounts receivable and in some cases, prioritizing accounts payable.<p>Our respondents also agree that the finance team needs to find savings: 70% of nonfinance executives listed it as a priority, as did 72% of finance executives. A close second for finance executives, at 70%, is producing better reporting on KPIs. But it was only the sixth most common response from their peers, with just 32% saying reporting is a top priority.<p>Back in December, KPI reporting was again the second most common choice from the finance team (59%), right after “use data more effectively” and just behind those two, “identify savings.” Nonfinance managers then were more bullish on financial KPIs, with 47% listing this data as top priority.<p>Why does this shift stand out?<p><a href=/portal/business-benchmark-brainyard/industries/articles/cfo-central/kpis.shtml> CFOs were hungry for deeper insights </a> even before COVID-19. The response likely would have been different had we asked about, for example, reporting cash flow, net and gross margins and accounts payable. It may be the term “KPI” more than it is the actual reporting, but now as in December, finance appears to be the primary customer for its own reporting.<p>The takeaway: Think of KPIs as the building blocks that support actions when certainty is hard to come by. Those finance is delivering, with recommendations on product mix, paths to market and more gaining traction with business leads.<div class=container-fluid><div class="row border-img pt-20"><div class=col-sm-2><p><img alt="Mark Bianco"class=img-fluid src=/portal/business-benchmark-brainyard/assets/img/thmb-handshadow.jpg></div><div class="col-sm-10 mt-10"><p><em> For more helpful information from the Brainyard and our friends at <a href=https://www.growwire.com/ target=_blank> Grow Wire </a> and the <a href=https://www.netsuiteblogs.com/ target=_blank> NetSuite Blog </a> , visit the <a href=/portal/company/businessnow.shtml> Business Now Resource Guide </a> . </em></div></div></div></div></div><div class=row><div class=col-sm-12><div class="glyph fs1 scnd-plt-4"><a onclick="window.open('https://twitter.com/intent/tweet?text=CFOs and CEOs: Recreating Great Companies&url=https://www.netsuite.com/portal/business-benchmark-brainyard/industries/articles/cfo-central/summer-2020-survey.shtml', 
                                        'newwindow', 
                                        'width=700,height=500'); 
                                        return false;"data-linktrack=true data-tracklinktext=Twitter href=#> <span class=icon-twitter-square> </span> </a>    <a onclick="window.open('https://www.linkedin.com/shareArticle?mini=true&url=https://www.netsuite.com/portal/business-benchmark-brainyard/industries/articles/cfo-central/summer-2020-survey.shtml&title=CFOs and CEOs: Recreating Great Companies&summary=&source=', 
                                        'newwindow', 
                                        'width=700,height=500'); 
                                        return false;"data-linktrack=true data-tracklinktext=LinkedIn href=# target=_blank> <span class="icon-linkedin scnd-plt-4"> </span> </a></div></div></div></div><div class="col-md-12 col-lg-4"><div class=row><div class=col-sm-12><div class=eyebrow>Related</div><h4 class="mt-10 border-bottom pb-10"><a href=/portal/business-benchmark-brainyard/kpi/software.shtml> Software KPIs </a></h4><h4 class="mt-10 border-bottom pb-10"><a href=/portal/business-benchmark-brainyard/kpi/technology-services.shtml> Technology Services KPIs </a></h4><h4 class=mt-10><a href=/portal/business-benchmark-brainyard/industries/articles/services/managed-services-benefits.shtml> Subscription & Managed Services on the Rise in the Services Industry </a></h4></div></div><div class=row><div class="col-sm-12 align-center mt-40 mb-40"><hr></div></div><div class=sidebar><div class=row><div class=col-sm-12><figure><a title="NetSuite Video"class=popup-video data-linkblocking=true data-linktrack=true data-tracklinktext=video href=https://www.youtube.com/watch?v=_DErmkG9tco> <img alt="Navigating ASC 606 Standards"class="img-fluid border-img"src=/portal/business-benchmark-brainyard/assets/img/thumb-rs-navigating-asc.jpg> </a><figcaption><div class="eyebrow mt-20">Software</div> <h4 class=mt-10>Carrie Augustine, CPA, highlights three road blocks companies may face on the path to compliance.</h4></figcaption></figure></div></div><div class=row><div class="col-sm-12 align-center"><a class="btn btn-prm-plt-1 popup-video"title="NetSuite Video"data-linkblocking=true data-linktrack=true data-tracklinktext=video href=https://www.youtube.com/watch?v=_DErmkG9tco> Watch the video </a></div></div><div class=row><div class="col-sm-12 align-center mt-40 mb-40"><hr></div></div><div class=row><div class=col-sm-12><div class=event-box><div class=headline><div class=container><div class=row><div class="col-sm-12 pt-10"><h3 class=h3>From Our <span class=color-white> Sister Sites </span></h3></div></div></div></div><div class=innter-content><div class=container><div class=row><div class="col-sm-12 pt-20"><a data-linkblocking=true data-linktrack=true data-tracklinktext=budgeting href=/blog/4-budgeting-tips-to-start-the-new-year-off-right target=_blank> <figure><img alt=budgeting class=img-fluid src=/portal/business-benchmark-brainyard/assets/img/sister-sites-budgeting-tips.jpg><figcaption><h4 class="mt-10 body-types">4 Budgeting Tips to Start the New Year Off Right</h4></figcaption></figure> </a></div></div></div></div></div></div></div></div></div></div></div></div><footer><hr class=footer-bar-background><div class=wrapper><div class="prm-footer pt-40"><div class=container><div class=row><div class=col-sm-12><a href=/portal/home.shtml?noredirect=T> <img alt="Oracle NetSuite logo footer"class=logo src=/portal/assets/img/Oracle-NetSuite-Logo-white.svg> </a></div></div></div></div><div class=scnd-footer><div class=container><div class=row><div class=col-sm-12><ul class=list-inline><li><a data-linkblocking=true data-linktrack=true data-tracklinktext=trademark href=https://www.oracle.com/legal/copyright.html target=_blank> © <span id=year> </span> Oracle </a><li><a data-linkblocking=true data-linktrack=true data-tracklinktext=terms href=https://www.oracle.com/legal/privacy/index.html target=_blank> Terms of Use and Privacy </a><li><a data-linktrack=true data-tracklinktext=sitemap href=/portal/sitemap.shtml> Site Map </a><li><div id=teconsent></div></ul></div></div></div></div></div></footer><div style="bottom: -56px; font-size: 16px;"id=sticky-footer-cta><div class="container text-center"><a data-linkblocking=true data-linktrack=true data-tracklinktext=stickyFooter href=https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl/compid.NLCORP/.f?formid=8727&h=AAFdikaIey8mmbelvDqnzZDRs13p9BrxcUD_QRbNpC8u0VhRvIg target=_blank> Speak with an Industry Expert </a></div></div><script>window.onscroll = function() {scrollFunction()};

  var elHeight = document.getElementById('sticky-footer-cta').clientHeight;
  var docHeight = document.documentElement.scrollHeight;
  var scrollHeight = docHeight/8;

  //Show if body has no scroll
  var bodyHeight = document.body.scrollHeight;
  var windowHeight = window.docHeight;
  if(bodyHeight <= windowHeight) {
    document.getElementById("sticky-footer-cta").style.bottom = "0";
  }
  
  
  // document.getElementById("sticky-footer-cta").style.bottom = "-"+elHeight+"px";

  function scrollFunction() {
     if (document.body.scrollTop > scrollHeight || document.documentElement.scrollTop > scrollHeight) {
      document.getElementById("sticky-footer-cta").style.bottom = "0";
    } else {
      document.getElementById("sticky-footer-cta").style.bottom = "-"+elHeight+"px";
    }
  }
  
  var year = new Date();
document.getElementById("year").innerHTML = year.getFullYear();</script><script language=javascript>var i=new Image();
i.src='/app/site/hit/tracker.nl?c=6262239&n=1&type=page&siteroot=us-live&url=%2Fportal%2Fbusiness-benchmark-brainyard%2Findustries%2Farticles%2Fcfo-central%2Fsummer-2020-survey.shtml&referer='+encodeURIComponent(document.referrer);
i.onload=function(){nsVoid();};
function nsVoid(){return;};</script><div class=d-none><div class="d-print-none hidden-print"id=myChatLinkContainer style=display:none><div id=myChatLink><div id=myChatLinkInfo> </div></div><div id=oProactiveChat></div></div><div class="ochat_slideout d-print-none hidden-print"><div class=ochat_slidew1></div><ul class=ochat_slidew2><li class=ochaticon1><a class=ochat href=#> <span> Chat </span> </a></ul><div class=ochat_flyout><i> </i><a href=#close id=ochat-flyoutclose> </a><strong class=ochattitle> Sales Chat </strong><p class=ochatsub>How is your business adapting to change?</p><a class="procta chatcta"href=#saleschat> Start chat </a></div></div><div class="ochat_modal d-print-none hidden-print"id=ochat_modal><div class=ochat_modalw1><div style="top: 100%;"class=ochat_modalw2><div class=chatwrap id=proactivewrap></div><a href=#closemodal id=chatclose> </a><a href=#minimize id=chatmin> </a><div class="chatwrap iframechat-show iframechat-fadein"id=ochat_sales><iframe title="Sales Chat"frameborder=0 id=chatiframe scrolling=yes></iframe></div></div></div></div><script>$(document).ready(function(){
  setTimeout(function() {
    if($('.ochat_modal').css('display') == 'none'){
      $(".ochat_flyout").css("display","block");
      var selector = '.ochat_slideout .ochat_slidew2 li';
      $(selector).addClass('active');
    }
    },15000);
  });</script><script src=/portal/assets/js/jquery.min.js></script><script src=/portal/assets/js/jquery-ui.min.js></script><script src=/portal/assets/js/bootstrap.min.js></script><script src=/portal/assets/js/jquery.stickytabs.js></script><script src=/portal/assets/js/jquery.rwdImageMaps.min.js></script><script src=/portal/assets/js/ns-scripts.js></script><script src=/portal/assets/js/plugins.min.js></script><script src=/portal/assets/js/jquery.mousewheel.min.js></script><script src=/portal/assets/js/jquery.smoothdivscroll-1.3-min.js></script><script src=/portal/assets/js/vendor/jquery.prettyPhoto.js></script><script src=/portal/assets/js/easy-responsive-tabs.js></script><script async crossorigin src=//consent.truste.com/notice?domain=netsuite.com&c=teconsent&js=bb&noticeType=bb&text=true&cdn=1&pcookie&gtm=1></script><script src=/portal/assets/js/truste-oraclelib.js></script><script src=/portal/assets/js/init.js?v=2020.08.12></script><script src=/portal/assets/js/proactive.js></script><script>var formUrlMapping = [
        {'page': 'disruption.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=889&h=AAFdikaIca3tkf5nyuDwV4dTwr8IsrenNg2kyNOzXr3SmvzYl0Q&subsidiary=1'},
        {'page': 'text.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=889&h=AAFdikaIca3tkf5nyuDwV4dTwr8IsrenNg2kyNOzXr3SmvzYl0Q&subsidiary=1'},
        {'page': 'advertising.shtml', 'formUrl': 'https://nlcorp.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=NLCORP&formid=944&h=AAFdikaI8x43gqNcpsldLnm0QYWINzt8mmkNF2nXI1UIXFWwpw4'},
        {'page': 'consulting.shtml', 'formUrl': 'https://nlcorp.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=NLCORP&formid=944&h=AAFdikaI8x43gqNcpsldLnm0QYWINzt8mmkNF2nXI1UIXFWwpw4'},
        {'page': 'education.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=888&h=AAFdikaIygSSJkSa8u11T-DUEE993NEfv2iRprm5m_qLkgMu-rw&subsidiary=1'},
        {'page': 'energy.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=887&h=AAFdikaI-fBZGDo_YONYctEsIxI6End9mNoRSLwRpc-Q2xITDqk&subsidiary=1'},
        {'page': 'financial.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=882&h=AAFdikaIF_Ss8JrATsF71xAs613y1g6KqIGXSNzTGIOA4DQwokE&subsidiary=1'},
        {'page': 'healthcare.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=877&h=AAFdikaIIQrB7jPRryzIGDTuRsu2j2OsNkDIeNczgSao7HQYlPA&subsidiary=1'},
        {'page': 'it-services.shtml', 'formUrl': 'https://nlcorp.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=NLCORP&formid=944&h=AAFdikaI8x43gqNcpsldLnm0QYWINzt8mmkNF2nXI1UIXFWwpw4'},
        {'page': 'media-publishing.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=871&h=AAFdikaIMH9q6ScN_2M4lXLAr__7wciRj7lwdo_JChGyCX0ddk0&subsidiary=1'},
        {'page': 'nonprofit.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=866&h=AAFdikaI7sMWhIMr1a1YE5tdjchuad_EROqrARjCUaplqDXzoHg&subsidiary=1'},
        {'page': 'retail.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=861&h=AAFdikaIl-r5SDwtCu8QOzImbR9r8GiEHUfPEV9CzndGv4TBrD4&subsidiary=1'},
        {'page': 'services.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=871&h=AAFdikaIMH9q6ScN_2M4lXLAr__7wciRj7lwdo_JChGyCX0ddk0&subsidiary=1'},
        {'page': 'crm.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=889&h=AAFdikaIca3tkf5nyuDwV4dTwr8IsrenNg2kyNOzXr3SmvzYl0Q&subsidiary=1'},
        {'page': 'erp.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=884&h=AAFdikaI3ENdfJPU4-8WmrcDKItHMQxhk3tyZRDCE8VM-PuWSa0&subsidiary=1'},
        {'page': 'psa.shtml', 'formUrl': 'https://nlcorp.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=NLCORP&formid=944&h=AAFdikaI8x43gqNcpsldLnm0QYWINzt8mmkNF2nXI1UIXFWwpw4'},
        {'page': 'oneworld.shtml', 'formUrl': 'https://nlcorp.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=NLCORP&formid=2447&h=AAFdikaIWWVAMQsIAfZ-uEsxf-VRCy3Nn8XiOR2Ee2BXsFT6crk'},
        {'page': 'brno.shtml', 'formUrl': 'https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=859&h=AAFdikaIa3h15P0pCICWuKzqNu_irhtv9IV3OgpSUrZ-esoF36M&subsidiary=1'}
        //{'page': '', 'formUrl': ''}
    ];

    function setProdTourformUrl() {
        var _pathName = window.location.pathname;
        var _page = _pathName.substring(_pathName.lastIndexOf("/")+1);
        
        for (x in formUrlMapping) {
            if (formUrlMapping[x].page == _page) {
                return formUrlMapping[x].formUrl;
            }
        }
        
        return "https://6262239.extforms.netsuite.com/app/site/crm/externalleadpage.nl?compid=6262239&formid=12&h=AAFdikaIBems3E9LeD0VDTwnSwxaqLF1DFWXJ3q3VzXekTsF7TE&subsidiary=1";
    }

    function setFPTUrl(type){
      if(parseInt(type,10) == 1){ //desktop
          var fpt = document.getElementById('fpt-btn-container');
          fpt.innerHTML = '<a class="btn-cta" href="'+setProdTourformUrl()+'" title="Free Product Tour" data-linktrack="true" data-tracklinktext="freeProductTour" data-tlcrossdomain="true">'
                        + 'Free product tour</a>'
                        ;
      }else if(parseInt(type,10) == 2){ //mobile
          var fpt = document.getElementById('fpt-btn-container-mobile');
          fpt.innerHTML = '<a id="fpt-btn" href="'+setProdTourformUrl()+'" class="btn btn-sm btn-cta mobilbtn" style=" color:#fff;  text-align:left; margin-top:10px; border-radius:4px !important; display: none;">'
                        + 'Product tour</a>' 
                        ;
      }
    }</script><div class=sharebutton><ul class="sharebutton-list mb-0 clearfix"><li><a aria-label="Share to Facebook"class="sharebutton-link sharebutton-link_fb"title="Share to Facebook"data-linktrack=true data-tracklinktext=shareFacebook href=#> <svg style="width:11px; height:37px;"viewbox="0 0 320 512"xmlns=http://www.w3.org/2000/svg><path d="M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z"></path></svg> </a><li><a aria-label="Share to Twitter"class="sharebutton-link sharebutton-link_tw"title="Share to Twitter"data-linktrack=true data-tracklinktext=shareTwitter href=#> <svg style="width:15px; height:37px;"viewbox="0 0 512 512"xmlns=http://www.w3.org/2000/svg><path d="M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z"></path></svg> </a><li><a aria-label="Share to LinkedIn"class="sharebutton-link sharebutton-link_in"title="Share to LinkedIn"data-linktrack=true data-tracklinktext=shareLinkedin href=#> <svg style="width:13px; height:37px;"viewbox="0 0 448 512"xmlns=http://www.w3.org/2000/svg><path d="M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z"></path></svg> </a><li><a aria-label="Share to Flipboard"class="sharebutton-link sharebutton-link_fl"title="Share to Flipboard"data-flip-widget=shareflip data-linktrack=true data-tracklinktext=shareFlipboard href=#> <svg style="width:15px; height:37px;"viewbox="0 0 448 512"xmlns=http://www.w3.org/2000/svg><path d="M0 32v448h448V32H0zm358.4 179.2h-89.6v89.6h-89.6v89.6H89.6V121.6h268.8v89.6z"></path></svg> </a><li class="visible-xs d-none"><span class="sharebutton-link sharebutton-link_backTop"> <i class="fa fa-arrow-up"aria-hidden=true> </i> Top </span></ul><style>.sharebutton{font-size:.89rem}.sharebutton:not(.sharebutton-bottom){top:50%;transform:translateY(-50%);z-index:100;position:fixed}.sharebutton-bottom .sharebutton-list li{display:block;float:left}.sharebutton-list{list-style:none;padding:0}.sharebutton-link{color:#fff;width:50px;height:37px;display:block;text-align:center;transition:width .2s ease-in-out}.sharebutton svg{fill:#fff}.sharebutton-link_backTop{color:#555!important;line-height:2.64em;font-size:.78rem!important}.sharebutton-link_fb{background-color:#6bc0c6}.sharebutton-link_tw{background-color:#56a7af}.sharebutton-link_in{background-color:#86dec3}.sharebutton-link_fl{background-color:#4eb5a3}.sharebutton-link:hover{color:#fff;width:55px}.sharebutton.sharebutton-inline{position:static;transform:none}.sharebutton-inline li{float:left;margin:10px 0 30px}.sharebutton-bottom{position:fixed;transform:none;z-index:100;margin:0;top:auto!important;left:0;right:0;box-shadow:0 -2px 3px rgba(0,0,0,.1);-webkit-transition:bottom .4s ease;-moz-transition:bottom .4s ease;-o-transition:bottom .4s ease;transition:bottom .4s ease}.sharebutton-bottom svg{fill:#759c6c!important}.sharebutton-bottom li{width:calc(100% / 5)}.sharebutton-bottom .sharebutton-link{background:#fff;color:#555!important;border-right:1px solid #eee;width:100%}@media screen and (min-width:768px) and (max-width:827px){.container{padding-left:60px;padding-right:60px}}@media screen and (min-width:992px) and (max-width:1295px){.container{padding-left:60px;padding-right:60px}}@media screen and (min-width:576px) and (max-width:635px){.wrapper.content-bg .container{padding-left:60px;padding-right:60px}}</style></div><script>var _pageURL=document.location.toString();function initSocialShare(){var t=$(".sharebutton");if(window.matchMedia("(min-width: 768px)").matches){if(!isExempted()&&$(".breadcrumb").length)setButtonsPosition($(".breadcrumb").position().top);_pageURL.indexOf("/portal/business-benchmark-brainyard")>-1&&($(".sharebutton").remove(),$(".wrapper.content-bg").append(t)),$(".sharebutton").removeClass("sharebutton-bottom sharebutton-inline ml-3"),affixSocialBtns()}else{if(_pageURL.indexOf("/portal/business-benchmark-brainyard")>-1){if($(".icon-twitter-square").length)$(".icon-twitter-square").closest(".row").html(t),$(".sharebutton").removeClass("d-none d-sm-block hidden-xs").addClass("sharebutton-inline margin-bottom-20 ml-3")}else $(".sharebutton").addClass("sharebutton-bottom")}$(".glyph.fs1.scnd-plt-4").hide(),setShareLinks()}function setButtonsPosition(t){$(".sharebutton").css({top:t,transform:"none"})}function isExempted(){return!!(_pageURL.indexOf("/resource/articles/")>-1||_pageURL.indexOf("/portal/business-benchmark-brainyard")>-1||window.matchMedia("(max-height: 749px)").matches)}function openShareWindow(t){var e=(screen.width-570)/2,n="menubar=no,toolbar=no,status=no,width=570,height=570,top="+(screen.height-570)/2+",left="+e;window.open(t,"NewWindow",n)}function setShareLinks(){var t=encodeURIComponent(document.URL),e=$("meta[property='og:title']").attr("content");e=null!=e?encodeURIComponent(e):encodeURIComponent(document.title),$("body").on("click",".sharebutton-link_fb",function(){return url="https://www.facebook.com/sharer/sharer.php?u="+t,openShareWindow(url),!1}),$("body").on("click",".sharebutton-link_tw",function(){return url="https://twitter.com/intent/tweet?url="+t+"&text="+e,openShareWindow(url),!1}),$("body").on("click",".sharebutton-link_in",function(){return url="https://www.linkedin.com/sharing/share-offsite/?url="+t,openShareWindow(url),!1}),$("body").on("click",".sharebutton-link_fl",function(){return url="https://share.flipboard.com/bookmarklet/popout?v=2&title="+e+"&url="+t,openShareWindow(url),!1}),$("body").on("click",".sharebutton-link_backTop",function(){$("html").animate({scrollTop:0},200)})}function affixSocialBtns(){"function"==typeof $().affix&&$(".sharebutton").affix({offset:{top:0,bottom:$("footer").height()}}).on("affixed.bs.affix",function(){!isExempted()&&$(".breadcrumb").length&&setButtonsPosition($(".breadcrumb").position().top)})}_pageURL.indexOf("home.shtml")>-1?$(".sharebutton").remove():initSocialShare(),window.addEventListener("resize",initSocialShare);</script><script>$(function(){var o=$(".sharebutton-bottom").height(),t=.2*document.documentElement.scrollHeight;document.body.scrollHeight<=$(window).height()?$(".sharebutton-bottom").css("bottom","0"):$(".sharebutton-bottom").css("bottom","-"+o+"px"),window.onscroll=function(){document.body.scrollTop>t||document.documentElement.scrollTop>t?$(".sharebutton-bottom").css("bottom","0"):$(".sharebutton-bottom").css("bottom","-"+o+"px")}});</script></div>