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   I can't access my account or reset my password! – Duolingo Help Center
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Try deactivating them or accessing your account from a different browser.<p>b) If you join a Duolingo classroom, your teacher can access and modify all your account information. Please do not join a classroom of a person you do not know, and check with people you do know if they are indeed inviting you to a classroom, or if they are being impersonated. Duolingo cannot take responsibility for changes made to your account if you join a classroom and lose progress. If you know of someone who is abusing their teacher status, please send detailed information (who invited you, the name of the classroom, their username, links and screenshots) to our abuse channel. We will take action on users found abusing the teacher privileges maliciously.<p><strong> If the above cases do not apply, keep reading: </strong><p>If you forgot your password or cannot reset it—possibly because you are not receiving Duolingo emails—please follow these steps:<p>1. Try to login to Duolingo.com, select "Forgot?" We will send you an email with instructions to the address associated to your account. (This will be the email you used when you first signed up. If you signed up via Google or Facebook, the email will be sent to the email address associated to that account.)<p class=wysiwyg-text-align-center><img alt=mceclip0.png height=423 src=/hc/article_attachments/360049822851/mceclip0.png width=487><p> <p>2. If you did not receive an email, check your email's spam folder to see if the message is there. Make sure you don't have Duolingo marked as spam! <p><strong> Please note: </strong> if your account was created with an incorrect or invalid email, we will not be able to recover your password. You will need to create a new account with a valid email address. <p>3. If you have tried all of the above and something seems to be blocking Duolingo emails, <a href=/hc/en-us/requests/new> send us a bug report </a>  (make sure you select "I cannot access my account" from the drop-down menu). We can then try to clear blocks that may exist on our end. <p> <p> <p> <p> </div><div class=article-attachments><ul class=attachments></ul></div><section class=article-comments><h5></h5><div style="color:#cecece; margin-top:65px"></div></section></article><aside class="article-sidebar side-column"><section class=related-articles><h3 class=related-articles-title>Related articles</h3><ul><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkE1nQ1DDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkE8g00DDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwNDgyOTkxMC1JLWZvcmdvdC1teS1wYXNzd29yZC1ob3ctZG8tSS1yZXNldC1pdC0GOwhUOglyYW5raQY%3D--c93b724e464925ab99c325df1240cefa2cfea68f rel=nofollow> I forgot my password, how do I reset it? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkErnQ1DDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkE8g00DDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzIwNDgyOTg3MC1Ib3ctZG8tSS1zaWduLXVwLWFuZC1sb2dpbi0GOwhUOglyYW5raQc%3D--19c41c916317eaa38d6131536a9baca440140b2a rel=nofollow> How do I sign up and login? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCELzj8YaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkE8g00DDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJAL2hjL2VuLXVzL2FydGljbGVzLzExNTAwMDQ3MjM4Ni1Jcy1EdW9saW5nby1kb3duLXJpZ2h0LW5vdy0GOwhUOglyYW5raQg%3D--39d74c9601584b076e43e29ef22ba051f5114cc3 rel=nofollow> Is Duolingo down right now? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEyOczDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkE8g00DDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI4L2hjL2VuLXVzL2FydGljbGVzLzIwNDcyODI2NC1Ib3ctZG8tSS1yZXBvcnQtYS1idWctBjsIVDoJcmFua2kJ--df4470ec8104c0cee4d81cccfea2477e6a78d9a0 rel=nofollow> How do I report a bug? </a><li><a href=/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGkEsBZvDDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGkE8g00DDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzIwODYwNjg5Ni1Ib3ctZG8tSS1jaGFuZ2UtbXktdXNlcm5hbWUtb3ItZW1haWwtBjsIVDoJcmFua2kK--c29f4994b406528264ed7e8c512f09e5ed90e940 rel=nofollow> How do I change my username or email? </a></ul></section><div data-recent-articles></div></aside></main><footer class=footer id=helpfooter><div class=footer-inner><li><a class=footerlink href=https://www.duolingo.com/info id=f-info tabindex=100> About </a><li><a class=footerlink href=https://schools.duolingo.com tabindex=101> Schools </a><li><a class=footerlink href=https://englishtest.duolingo.com/ tabindex=102 target=_blank> Duolingo English Test </a><li><a class=footerlink href=https://www.duolingo.com/mobile tabindex=103> Mobile </a><li><a class=footerlink href=https://gear.duolingo.com tabindex=104 target=_blank> Gear </a><li><a class=footerlink href=https://support.duolingo.com/hc tabindex=105> Help </a><li><a class=footerlink href=https://www.duolingo.com/guidelines tabindex=106> Guidelines </a><li><a class=footerlink href=https://www.duolingo.com/jobs tabindex=107> Jobs </a><li><a class=footerlink href=https://www.duolingo.com/terms tabindex=108 target=_blank> Terms </a><li><a class=footerlink href=https://www.duolingo.com/privacy tabindex=109 target=_blank> Privacy </a><li><a href=http://twitter.com/duolingo tabindex=130 target=_blank> <span class="icon icon-twitter-small"> </span> </a><li><a href=http://facebook.com/duolingo tabindex=140 target=_blank> <span class="icon icon-fb-small"> </span> </a></div><div class=footer-social><li class=btn-footerlink><a href=http://twitter.com/duolingo tabindex=130 target=_blank> <span class="icon micon-twitter-small"> </span> </a><li class=btn-footerlink><a href=http://facebook.com/duolingo tabindex=140 target=_blank> <span class="icon micon-fb-small"> </span> </a></div></footer><script src=//static.zdassets.com/hc/assets/en-us.413d30e72701170f0132.js></script><script data-auth-origin=488134,true,true data-brand-id=488134 data-locale=en-us data-return-to=https://support.duolingo.com/hc/en-us/articles/204738034-I-can-t-access-my-account-or-reset-my-password- data-theme=hc src=https://duolingotest.zendesk.com/auth/v2/host.js></script><script>/*

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