important online banking alert dear valued citizensr bank member , due to concerns , for the safety and integrity of the online banking community we have issued the following warning message . it has come to our attention that your citizensr account information needs to be updated as part of our continuing commitment to protect your account and to reduce the instance of fraud on our website . if you could please take 5 - 10 minutes out of your online experience and renew your records you will not run into any future problems with the online service . however , failure to confirm your records may result in your account suspension . once you have confirmed your accounts record your internet banking service will not be interrupted and will continue as normal . to confirm your bank account records please click here . thank you for your time , citizensr financial group . privacy | security 2005 citizens financial group . all rights reserved . terms of use | site map