[ fwd : re : graco contact form ] - - - - - - - - original message - - - - - - - - subject : re : graco contact form date : wed , 5 may 1999 14 : 05 : 43 - 0400 from : graco customer service to : " ' jimboman @ bigfoot . com ' " james , graco is sorry for the inconvenience . i ordered you a new diaper bag , the part you described is not replaceable so a new diaper bag is on order for you . please include all correspondence when responding . thank you , jody graco customer service > - - - - - - - - - - > from : jimboman @ bigfoot . com [ smtp : jimboman @ bigfoot . com ] > sent : monday , may 03 , 1999 12 : 08 am > to : consumerservices @ gracocorp . com > cc : rubbercc @ eisnet . com > subject : graco contact form > > submitted on monday , may 3 , 1999 at 04 : 08 : 22 gmt . > > name : james lokay > e - mail : jimboman @ bigfoot . com > phone : 281 - 927 - 9360 > address 1 : 1114 augusta dr . , no . 25 > address 2 : > city : houston > state : tx > zip : 77057 - 2227 > country : us > product code : 603 bw > > feedback : > i don ' t know if that is the correct product code . the product i am > writing about is a soft , backpack style diaper bag from the " sarah " > collection in a blackwatch plaid pattern . we own many graco product and > have had trouble only with this one so far . this is a fairly new product > but the vinyl that the velcro patch on the top flap is attached to has > torn away from the flap . i am hoping that graco supports this product and > will be able to correct the problem . please let me know what i need to > do to pursue a remedy for this . i look forward to your reply . thank > you , jim lokay >