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Please look through our frequently asked questions. You may find an answer that matches your concern(s). </span></div></div><div class=row><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#order-and-shipping> <span class=font-weight-bold> Order And Shipping </span> </a></div><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#digital-purchases> <span class=font-weight-bold> Digital Purchases </span> </a></div><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#videostream> <span class=font-weight-bold> Videostream </span> </a></div><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#joseph-prince-iphoneandroid-app> <span class=font-weight-bold> Joseph Prince iPhone/Android App </span> </a></div><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#media-formats> <span class=font-weight-bold> Media Formats </span> </a></div><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#grace-capsule-right-believing-capsule> <span class=font-weight-bold> Grace Capsule / Right Believing Capsule </span> </a></div><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#resources-from-the-destined-to-reign-television-broadcast> <span class=font-weight-bold> Resources From the Destined To Reign Television Broadcast </span> </a></div><div class="col-6 col-sm-4 text-center pt-3 pb-3 faq__index__categories--box"><a href=#digital-sermon-card> <span class=font-weight-bold> Digital Sermon Card </span> </a></div></div></section></div><section class="container faq__index__accordion"id=faq-index><div class=row><div class=col><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=order-and-shipping>Order And Shipping</div><div id=accordion><div class=card><div class=card-header id=heading1><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse1 aria-expanded=true data-target=#collapse1 data-toggle=collapse>What modes of payment can I use to make my purchases?</button></h5></div><div aria-labelledby=heading1 class=collapse data-parent=#accordion id=collapse1><div class=card-body><p>The online store accepts payment via a PayPal.com account, or VISA/MasterCard Debit & Credit Cards.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading2><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse2 aria-expanded=true data-target=#collapse2 data-toggle=collapse>I am using a currency different from US dollars while shopping in the US Store. Can I still order resources from your online store?</button></h5></div><div aria-labelledby=heading2 class=collapse data-parent=#accordion id=collapse2><div class=card-body><p>Yes you can. Your order will be made in US dollars if you're shopping in the US Store. It will be reflected in your monthly credit card statement in the currency of your bank, based on the exchange rate as of the date you made the order.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading3><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse3 aria-expanded=true data-target=#collapse3 data-toggle=collapse>I am using a currency different from Singapore dollars while shopping in the International Store. Can I still order resources from your online store?</button></h5></div><div aria-labelledby=heading3 class=collapse data-parent=#accordion id=collapse3><div class=card-body><p>Yes you can. Your order will be made in Singapore dollars if you\'re shopping in the International Store. It will be reflected in your monthly credit card statement in the currency of your bank, based on the exchange rate as of the date you made the order.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading4><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse4 aria-expanded=true data-target=#collapse4 data-toggle=collapse>I am residing in the US or Canada. How do I send an order to an address outside the US?</button></h5></div><div aria-labelledby=heading4 class=collapse data-parent=#accordion id=collapse4><div class=card-body><p>The US Store ships only within the US or Canada. If you want to order a resource and send it outside of the US and Canada, please visit our International store by filling in <a href=https://www.josephprince.com/support/contact> this contact form </a> to request for a link.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading5><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse5 aria-expanded=true data-target=#collapse5 data-toggle=collapse>I am residing outside of the US and Canada. How do I send an order to an address in the US or Canada?</button></h5></div><div aria-labelledby=heading5 class=collapse data-parent=#accordion id=collapse5><div class=card-body><p>The International Store ships does not ship to the US and Canada. If you want to order a resource and send it to the US or Canada, please visit our US store by filling in this <a href=/support/contact> contact form </a> to request for a link.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading6><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse6 aria-expanded=true data-target=#collapse6 data-toggle=collapse>How long will it take for my order to reach me?</button></h5></div><div aria-labelledby=heading6 class=collapse data-parent=#accordion id=collapse6><div class=card-body><p><strong> In the US and Canada </strong> : Standard shipping via United States Parcel Post to destinations within the United States takes between 7 and 10 business working days from the time your order is submitted. Standard Shipping to destinations in Canada takes between 14 and 20 business working days. However, these are only approximate postal guidelines provided by our carriers.<p><strong> Outside of the US and Canada: </strong> Standard Shipping takes between 12 and 20 business working days from the time your order is submitted. Priority Shipping, an express service, takes between 5 and 10 business working days to reach destinations. However, these are only approximate postal guidelines provided by our carriers. If you wish to track your item, please select the Priority Shipping option during checkout.<p></p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading7><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse7 aria-expanded=true data-target=#collapse7 data-toggle=collapse>How are custom taxes and import duties handled?</button></h5></div><div aria-labelledby=heading7 class=collapse data-parent=#accordion id=collapse7><div class=card-body><p>Orders that are shipped to destinations outside Singapore may be subject to import duties and/or taxes that are levied by the governments of the destination countries. Customs policies vary from country to country and we are unable to advise from the outset if customs duties and/or taxes apply and how much they are.<p>Taxes are levied by the governments of the destination countries and as such are beyond the control of the store. Please note that no amount of such taxes are defrayed to our store.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading8><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse8 aria-expanded=true data-target=#collapse8 data-toggle=collapse>How do I change my order?</button></h5></div><div aria-labelledby=heading8 class=collapse data-parent=#accordion id=collapse8><div class=card-body><p>Please write to us using the <a href=https://www.josephprince.com/support/contact> contact form </a> with details of your order and of the changes you wish to make. Please note that in certain cases, we may not be able to fulfil your request. E.g. if your online purchase has already been shipped or when the product you desire is currently out of stock.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading9><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse9 aria-expanded=true data-target=#collapse9 data-toggle=collapse>The product I received was not what I had ordered. How do I return the item and get the resource I ordered?</button></h5></div><div aria-labelledby=heading9 class=collapse data-parent=#accordion id=collapse9><div class=card-body><p>We apologize for any inconvenience caused by your receiving a resource you did not order. Please write to us using the <a href=https://www.josephprince.com/support/contact> contact form </a> stating the title of the product wrongly received and we will send you the correct product.</p><a href=#faq-index> Back to Top </a></div></div></div></div><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=digital-purchases>Digital Purchases</div><div id=accordion><div class=card><div class=card-header id=heading10><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse10 aria-expanded=true data-target=#collapse10 data-toggle=collapse>What is an MP3 download?</button></h5></div><div aria-labelledby=heading10 class=collapse data-parent=#accordion id=collapse10><div class=card-body><p>An MP3 Download in our store is an audio sermon in digital format that can be downloaded via the internet, and stored and played on your computer, a digital audio player such as an Apple iPod, or your smartphone.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading11><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse11 aria-expanded=true data-target=#collapse11 data-toggle=collapse>How will I receive my digital purchases?</button></h5></div><div aria-labelledby=heading11 class=collapse data-parent=#accordion id=collapse11><div class=card-body><p>Upon a successful transaction, an email with a link to download your digital purchase will be sent to you via the email address you have provided to us. You can also download your digital purchases by <a href=https://www.josephprince.com/account/library> visiting "Your Downloads" page </a> in your store account.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading12><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse12 aria-expanded=true data-target=#collapse12 data-toggle=collapse>Why can't I download my digital purchase?</button></h5></div><div aria-labelledby=heading12 class=collapse data-parent=#accordion id=collapse12><div class=card-body><p>Your download link might have expired. Please contact us using the <a href=/support/contact> contact form </a> should you need to reactivate the download link.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading13><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse13 aria-expanded=true data-target=#collapse13 data-toggle=collapse>What file formats do the digital sermons come in?</button></h5></div><div aria-labelledby=heading13 class=collapse data-parent=#accordion id=collapse13><div class=card-body><p>The digital audio sermons come in MP3 format.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading14><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse14 aria-expanded=true data-target=#collapse14 data-toggle=collapse>I can't seem to download the MP3 file directly onto my smartphone/tablet. What should I do?</button></h5></div><div aria-labelledby=heading14 class=collapse data-parent=#accordion id=collapse14><div class=card-body><p>MP3 files must first be downloaded onto your laptop or personal computer, then transferred to external devices, such as your smart phone, tablet, or digital media player with the use of the appropriate software (e.g. iTunes for Apple devices). If you have attempted to download the MP3 file directly using your smart phone or tablet and need to reactivate the download link, please contact us using the <a href=/support/contact> contact form </a> .<p>If you are using an Apple iPhone, Apple iPad or Android device, we recommend using the <a href=http://app.josephprince.com> Joseph Prince app </a> to easily access and listen to your purchased sermons without needing to transfer or download the files onto your Apple iOS device.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading15><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse15 aria-expanded=true data-target=#collapse15 data-toggle=collapse>I am unable to play the MP3 download(s) I bought. What should I do?</button></h5></div><div aria-labelledby=heading15 class=collapse data-parent=#accordion id=collapse15><div class=card-body><p>Please contact us via this <a href=/support/contact> form </a> with the following information and the specific digital title you are having trouble with and we will be happy to help you:<ul><li>Were you able to locate the downloaded file on your computer?<li>What error messages popped up when you attempted the download? Screenshots if possible would be extremely helpful.</ul><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading16><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse16 aria-expanded=true data-target=#collapse16 data-toggle=collapse>How do I transfer the MP3 sermon from my computer to my digital media player/smart phone/tablet?</button></h5></div><div aria-labelledby=heading16 class=collapse data-parent=#accordion id=collapse16><div class=card-body><p>To transfer the MP3 sermon from your computer to your digital media player, smart phone, or tablet, you would need to use your device's respective software. E.g. iTunes for Apple devices.<p>If you are using an Apple iPhone, Apple iPad or Android device, we recommend using the <a href=http://app.josephprince.com> Joseph Prince app </a> to easily access and listen to your purchased sermons without needing to transfer or download the files onto your Apple iOS device.</p><a href=#faq-index> Back to Top </a></div></div></div></div><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=videostream>Videostream</div><div id=accordion><div class=card><div class=card-header id=heading17><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse17 aria-expanded=true data-target=#collapse17 data-toggle=collapse>What is Videostream?</button></h5></div><div aria-labelledby=heading17 class=collapse data-parent=#accordion id=collapse17><div class=card-body><p>Videostream is a service that allows you to purchase full-length video sermons or video sermon series on JosephPrince.com and watch them on your Web browser in high definition at any time.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading18><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse18 aria-expanded=true data-target=#collapse18 data-toggle=collapse>Videostream now comes with free audio format. What are the resources that are excluded?</button></h5></div><div aria-labelledby=heading18 class=collapse data-parent=#accordion id=collapse18><div class=card-body><p>The following Videostream resources do not come with free audio format:<ul><li>Anchored—Videostream Study Companion<li>Joseph Prince on Healing<li>Golgotha—God's Love Revealed (Includes Movie Documentary By TBN)<li>Live In Israel Volume 1<li>Live In Israel Volume 2<li>Let-Go Capsule<li>Grace Capsule<li>Right Believing Capsule</ul><p></p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading19><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse19 aria-expanded=true data-target=#collapse19 data-toggle=collapse>How will I receive my Videostream purchase?</button></h5></div><div aria-labelledby=heading19 class=collapse data-parent=#accordion id=collapse19><div class=card-body><p>Upon a successful transaction, the video will be added to your <a href=/account/library> JosephPrince.com library </a> that can be accessed after logging into your account. An email with a link to watch the video will also be sent to you via the email address you have provided us.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading20><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse20 aria-expanded=true data-target=#collapse20 data-toggle=collapse>What do I need to watch videos on JosephPrince.com?</button></h5></div><div aria-labelledby=heading20 class=collapse data-parent=#accordion id=collapse20><div class=card-body><p>To watch videos on JosephPrince.com, you would need to use one of the following supported Web browsers:<ul><li>Google Chrome 37 and above<li>Mozilla Firefox 47 and above<li>Apple Safari 8 and above<li>Microsoft Edge<li>Microsoft Internet Explorer 9 and above</ul><p>You can find out if your browser or device is supported by watching the <a href=/videostream/free> free video sermon </a> on JosephPrince.com.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading21><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse21 aria-expanded=true data-target=#collapse21 data-toggle=collapse>Do I need to pay each time to watch my videos?</button></h5></div><div aria-labelledby=heading21 class=collapse data-parent=#accordion id=collapse21><div class=card-body><p>No, you will only need to pay once for a sermon or sermon series, after which you can watch the sermon(s) as many times as you want by <a href=/account/library> logging into your account </a> on JosephPrince.com</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading22><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse22 aria-expanded=true data-target=#collapse22 data-toggle=collapse>Can I watch the videos via the Joseph Prince iOS app?</button></h5></div><div aria-labelledby=heading22 class=collapse data-parent=#accordion id=collapse22><div class=card-body><p>Yes, you can watch the videos via the <a href=https://itunes.apple.com/sg/app/joseph-prince/id931396143?mt=8> Joseph Prince iOS app </a> .</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading23><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse23 aria-expanded=true data-target=#collapse23 data-toggle=collapse>Can I watch the videos via the Joseph Prince Android app?</button></h5></div><div aria-labelledby=heading23 class=collapse data-parent=#accordion id=collapse23><div class=card-body><p>Yes, you can watch the videos via the <a href=https://play.google.com/store/apps/details?id=com.josephprince> Joseph Prince Android app </a> .</p><a href=#faq-index> Back to Top </a></div></div></div></div><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=joseph-prince-iphoneandroid-app>Joseph Prince iPhone/Android App</div><div id=accordion><div class=card><div class=card-header id=heading24><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse24 aria-expanded=true data-target=#collapse24 data-toggle=collapse>What is the Joseph Prince app?</button></h5></div><div aria-labelledby=heading24 class=collapse data-parent=#accordion id=collapse24><div class=card-body><p>The <a href=https://app.josephprince.com> Joseph Prince app </a> allows you to download and listen to any MP3 sermon, MP3 album, Videostream sermon or Videostream series that you’ve purchased on JosephPrince.com, and read the praise reports and Meditate devotionals from JosephPrince.com from your iOS and Android mobile device. You can also browse the sermon store and purchase sermons directly on the app.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading25><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse25 aria-expanded=true data-target=#collapse25 data-toggle=collapse>How do I listen to the MP3 sermons I’ve just purchased from JosephPrince.com on the mobile app?</button></h5></div><div aria-labelledby=heading25 class=collapse data-parent=#accordion id=collapse25><div class=card-body><p>Download the Joseph Prince app from the <a href=https://itunes.apple.com/sg/app/joseph-prince/id931396143?mt=8> Apple iOS App Store </a> or the <a href=https://play.google.com/store/apps/details?id=com.josephprince> Google Play store </a> , and sign in using the same account you used to purchase the sermons on JosephPrince.com. You will find your purchased MP3 sermons in the “Audio Sermons” section of the menu. Simply tap on any sermon to begin listening, or tap on the cloud icon on the right of the sermon title to download the sermons onto your device for listening later.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading26><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse26 aria-expanded=true data-target=#collapse26 data-toggle=collapse>Will I be able to watch my videostream purchases on the Joseph Prince app?</button></h5></div><div aria-labelledby=heading26 class=collapse data-parent=#accordion id=collapse26><div class=card-body><p>Yes, you can. Download the Joseph Prince app from the <a href=https://itunes.apple.com/sg/app/joseph-prince/id931396143?mt=8> Apple iOS App Store </a> or the <a href=https://play.google.com/store/apps/details?id=com.josephprince> Google Play Store </a> , and sign in using the same account you used to purchase the sermons on JosephPrince.com. You will find your purchased videostream sermons in the “Videostream” section of the menu. Simply tap on any sermon to begin listening, or tap on the cloud icon on the right of the sermon title to download the sermons onto your device for listening later.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading27><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse27 aria-expanded=true data-target=#collapse27 data-toggle=collapse>Will I be able to listen to the sermons of physical CDs or MP3s that I’ve purchased from somewhere else such as iTunes or Amazon?</button></h5></div><div aria-labelledby=heading27 class=collapse data-parent=#accordion id=collapse27><div class=card-body><p>No, only MP3 sermons you've purchased from JosephPrince.com are accessible on the Joseph Prince app.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading28><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse28 aria-expanded=true data-target=#collapse28 data-toggle=collapse>Will I be able to transfer MP3 sermons from my music app into the Joseph Prince app?</button></h5></div><div aria-labelledby=heading28 class=collapse data-parent=#accordion id=collapse28><div class=card-body><p>The Joseph Prince app can only access MP3 sermons from JosephPrince.com. Therefore, the Joseph Prince app will not be able to access or sync with MP3s from any other apps.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading29><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse29 aria-expanded=true data-target=#collapse29 data-toggle=collapse>Do I need to pay to listen to or download sermons on the mobile app?</button></h5></div><div aria-labelledby=heading29 class=collapse data-parent=#accordion id=collapse29><div class=card-body><p>No, you do not need to pay again for the sermons you have already purchased on JosephPrince.com. However, if you are downloading or streaming the sermon over your cellular network, your service provider might charge you for the data transferred. As such, we recommend downloading the sermon over a Wi-Fi network first before listening to the sermon on the go.<p>To ensure you do not accidentally incur data charges from your service provider, you can turn on the "Warn when downloading over cellular data" feature from the Joseph Prince app\'s settings screen. The app will then alert you if you attempt to download or stream a sermon while your phone is not connected to a WiFi network.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading30><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse30 aria-expanded=true data-target=#collapse30 data-toggle=collapse>Will I be able to listen to sermons if my phone is on “Airplane Mode” or if my phone does not have a cellular data plan?</button></h5></div><div aria-labelledby=heading30 class=collapse data-parent=#accordion id=collapse30><div class=card-body><p>Yes, you can. All you need to do is to download the sermon when you are connected to a Wi-Fi network by tapping the “Cloud” icon on the right of the sermon. Then, the sermon you’ve downloaded will be available for listening even when there is no Internet connection.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading31><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse31 aria-expanded=true data-target=#collapse31 data-toggle=collapse>Can I free up space on my iPhone or Android phone by deleting downloaded sermons from the Joseph Prince app?</button></h5></div><div aria-labelledby=heading31 class=collapse data-parent=#accordion id=collapse31><div class=card-body><p>Yes, you can. Tap the green “Tick” button to remove the sermon from your device. Deleting a sermon from the mobile app will only free up space on your device. You can re-download the sermon onto the app any time you wish to.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading32><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse32 aria-expanded=true data-target=#collapse32 data-toggle=collapse>How do I purchase sermons using the Joseph Prince app?</button></h5></div><div aria-labelledby=heading32 class=collapse data-parent=#accordion id=collapse32><div class=card-body><p>You can go to the sermon store by tapping on the "menu" button on the top left corner of the app. <br> Sermons can be purchased using credits. In order to purchase credits, simply tap on "Buy Credits" or your credit balance shown on the top right corner of the Sermon Store screen. Please note that all payments on the Joseph Prince app are done using your iTunes Store account as an "in-app purchase."</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading33><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse33 aria-expanded=true data-target=#collapse33 data-toggle=collapse>Can I download sermons that I’ve purchased via the Joseph Prince app onto my computer?</button></h5></div><div aria-labelledby=heading33 class=collapse data-parent=#accordion id=collapse33><div class=card-body><p>Yes, you can. Every sermon you purchase from the app can be found on your JosephPrince.com Downloads page, and are available for download. <a href=/account/library> Click here to visit the Downloads page </a> .</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading34><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse34 aria-expanded=true data-target=#collapse34 data-toggle=collapse>Is there a Joseph Prince app available for Windows/Blackberry etc?</button></h5></div><div aria-labelledby=heading34 class=collapse data-parent=#accordion id=collapse34><div class=card-body><p>Presently, the Joseph Prince app is only available for Apple iOS and Google Android devices.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading35><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse35 aria-expanded=true data-target=#collapse35 data-toggle=collapse>Can I use this app on an iPad?</button></h5></div><div aria-labelledby=heading35 class=collapse data-parent=#accordion id=collapse35><div class=card-body><p>Yes, you can use the iPhone app on an iPad, but the application is not yet optimized for this device.</p><a href=#faq-index> Back to Top </a></div></div></div></div><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=media-formats>Media Formats</div><div id=accordion><div class=card><div class=card-header id=heading36><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse36 aria-expanded=true data-target=#collapse36 data-toggle=collapse>Are your DVDs closed captioned?</button></h5></div><div aria-labelledby=heading36 class=collapse data-parent=#accordion id=collapse36><div class=card-body><p>Our DVDs are currently not close-captioned. However, the Joseph Prince video podcasts are close captioned and can be found on USA iTunes. You may wish to subscribe <a href=http://itunes.apple.com/us/podcast/joseph-prince-video-podcast/id331723086?ign-mpt=uo%3D4> to these podcasts </a> , which are excerpts of the full length messages.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading37><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse37 aria-expanded=true data-target=#collapse37 data-toggle=collapse>Will I be able to play your DVDs in my country?</button></h5></div><div aria-labelledby=heading37 class=collapse data-parent=#accordion id=collapse37><div class=card-body><p>Our DVDs are produced in the NTSC format and is region-free. As long as your DVD player supports NTSC, you should be able to play the DVD.</p><a href=#faq-index> Back to Top </a></div></div></div></div><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=grace-capsule-right-believing-capsule>Grace Capsule / Right Believing Capsule</div><div id=accordion><div class=card><div class=card-header id=heading38><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse38 aria-expanded=true data-target=#collapse38 data-toggle=collapse>What is the Grace Capsule and the Right Believing Capsule?</button></h5></div><div aria-labelledby=heading38 class=collapse data-parent=#accordion id=collapse38><div class=card-body><p>The Grace Capsule and the Right Believing Capsule are MP3 players pre-loaded with 55 specially selected messages. For more information, please visit the respective product pages:<ul><li><a href=/series/grace-capsule-usb> Grace Capsule </a><li><a href=/series/right-believing-capsule-usb> Right Believing Capsule </a></ul><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading39><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse39 aria-expanded=true data-target=#collapse39 data-toggle=collapse>How do I use the Grace Capsule and the Right Believing Capsule?</button></h5></div><div aria-labelledby=heading39 class=collapse data-parent=#accordion id=collapse39><div class=card-body><p>You can learn how to use your Grace Capsule or Right Believing Capsule by visiting our <a href=http://capsule.josephprince.com> Capsule help site </a> where user guides are available for reference.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading40><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse40 aria-expanded=true data-target=#collapse40 data-toggle=collapse>Can I transfer my own music or data into the Grace Capsule / Right Believing Capsule?</button></h5></div><div aria-labelledby=heading40 class=collapse data-parent=#accordion id=collapse40><div class=card-body><p>Yes, you can transfer your own music or data into the Grace Capsule / Right Believing Capsule.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading41><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse41 aria-expanded=true data-target=#collapse41 data-toggle=collapse>My Capsule is not working. What should I do?</button></h5></div><div aria-labelledby=heading41 class=collapse data-parent=#accordion id=collapse41><div class=card-body><p>Please visit our <a href=http://capsule.josephprince.com> Capsule help site </a> where you will find user guides, warranty information, etc.</p><a href=#faq-index> Back to Top </a></div></div></div></div><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=resources-from-the-destined-to-reign-television-broadcast>Resources From the Destined To Reign Television Broadcast</div><div id=accordion><div class=card><div class=card-header id=heading42><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse42 aria-expanded=true data-target=#collapse42 data-toggle=collapse>How do I find a sermon/resource/bundle/monthly offer that I saw on the Destined To Reign television broadcast, on your JosephPrince.com online store?</button></h5></div><div aria-labelledby=heading42 class=collapse data-parent=#accordion id=collapse42><div class=card-body><p>For info on resources seen on the Joseph Prince podcasts or TV broadcast, please visit the web site/online store belonging to Joseph Prince’s Television Ministry at <a href=http://www.josephprince.org?utm_campaign=JosephPrince.com+FAQ&utm_content=Webpage&utm_source=JosephPrince.com&utm_medium=Web> www.josephprince.org </a> .</p><a href=#faq-index> Back to Top </a></div></div></div></div><div class="faq__index__subheading text-center pt-5 mb-5 mt-5"id=digital-sermon-card>Digital Sermon Card</div><div id=accordion><div class=card><div class=card-header id=heading43><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse43 aria-expanded=true data-target=#collapse43 data-toggle=collapse>What is the Digital Sermon Card?</button></h5></div><div aria-labelledby=heading43 class=collapse data-parent=#accordion id=collapse43><div class=card-body><p>The digital card contains 1 audio sermon redeemable on the <a href=https://app.josephprince.com> Joseph Prince mobile app </a> . Redeemed sermons are instantly added to your sermon library, always yours to keep, and available immediately for you to stream or listen to offline.</p><a href=#faq-index> Back to Top </a></div></div></div><div class=card><div class=card-header id=heading44><h5 class=mb-0><button class="btn btn-link text-left"aria-controls=collapse44 aria-expanded=true data-target=#collapse44 data-toggle=collapse>Where can I get help regarding my Digital Sermon Card?</button></h5></div><div aria-labelledby=heading44 class=collapse data-parent=#accordion id=collapse44><div class=card-body><p>Having trouble redeeming your sermon on the app? Try these tips below:<ul><li>Update your Joseph Prince app to ensure that you have the latest version.<li>Don't see the QR scanner? Check your phone's settings to make sure you have allowed the app access to your phone's camera. Alternatively, simply key in the 15-character redemption code to redeem the sermon.<li>Check your library on the app to make sure you do not already own this sermon. Sermons can only be added to your library once.<li>If you've successfully redeemed this sermon but don't see it in your library, refresh your library by swiping down.</ul><p>If you are still having trouble redeeming the digital card, click <a href=/support/redeem> here </a> to ask for help.</p><a href=#faq-index> Back to Top </a></div></div></div></div></div></div><hr><div class="row mt-5 mb-5"><div class=col><div class=faq__index__subheading>Still can't find an answer?</div><a class="btn btn-primary mt-4"href=https://www.josephprince.com/support/contact> Click here to contact us </a></div></div></section></div><footer class="footer d-print-none"id=footer><div class=container><div class=row><div class="col-12 col-md-3"><ul class=footer__nav><li class=footer__nav__heading><a href=https://www.josephprince.com/sermons> Sermons </a><li><a href=https://www.josephprince.com/sermons> Sermons </a><li><a href=https://www.josephprince.com/series> Sermon Series </a><li><a 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