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   Collins Pay/Auth - The customer says they’ve been charged £1 – Collins Customer Success Portal - Support & Queries
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  }</style><u-theme theme=portal> </u-theme><script src=/web-components/u-components.js></script><u-theme-default> </u-theme-default><div id=fb-root></div><div class=uvPageContainer><header class="uvContainer uvMasthead"><div class=uvRow><div class=uvCol-12><div class=uvMastheadWrapper><a title="Collins Customer Success Portal - Support & Queries"class=uvMastheadHomeLink href=/> <img alt="Collins | DesignMyNight"class=uvMastheadLogo src=https://s3.amazonaws.com/uploads.uservoice.com/logo/design_setting/255470/original/collins-logo-small.png?1463743665> </a></div></div></div></header><div class="uvContainer uvBody"><div class=uvRow><div class=uvCol-8><article><header class=uvPageHeader><h1 class="uvPageTitle uvCustomPrimary-color">Collins Pay/Auth - The customer says they’ve been charged £1</h1><div class=uvBreadcrumbs><a href=/knowledgebase/topics/134068-troubleshooting> ← Troubleshooting </a></div></header><section class="uvFaq typeset"><span style=font-weight:normal;> <p><span style="font-size: 11pt; font-family: Arial; font-weight: 400; font-style: normal; font-variant: normal; white-space: pre-wrap;"> Sometimes a customer may inform you that they can see a £1 charge on their bank statement. </span></p> <p><span style="font-size: 11pt; font-family: Arial; font-weight: 400; font-style: normal; font-variant: normal; white-space: pre-wrap;"> When authenticating a card or taking a payment, our third-party payment provider </span> <a href=https://stripe.com/gb> <span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; font-style: normal; font-variant: normal; white-space: pre-wrap;"> Stripe </span> </a> <span style="font-size: 11pt; font-family: Arial; font-weight: 400; font-variant: normal; white-space: pre-wrap;"> will send over a request to the issuing bank for either a £0 or a £1. This authorisation is done to verify that the card being used has been correctly issued. Regardless of whether or not the authorisation is accepted or declined, Stripe immediately holds this request. Even if the bank declines this authorisation, some people may still see a £1 on their credit card statement/online bank within the ‘ <b> <i> pending payments section </i> </b> ’. </span></p> <p><span style="font-size: 11pt; font-family: Arial; font-weight: 400; font-style: normal; font-variant: normal; white-space: pre-wrap;"> The important thing to remember is that </span> <span style="font-size: 11pt; font-family: Arial; font-weight: 400; font-variant: normal; white-space: pre-wrap;"> <b> <i> this is not a charge </i> </b> </span> <span style="font-size: 11pt; font-family: Arial; font-weight: 400; font-variant: normal; white-space: pre-wrap;"> , and will often be appearing in the ‘Pending Payments’ section of their statement. It will disappear from their statement (depending on the bank) anywhere from a few minutes to a few weeks after this initial card payment attempt was made. If the customer has made several unsuccessful attempts to make a payment, there may be several £1 transactions appearing on their statement. <i> Again, these are not charges and will all disappear in due course. </i> </span></p> <p><span style="font-size: 11pt; font-family: Arial; font-weight: 400; font-style: normal; font-variant: normal; white-space: pre-wrap;"> Stripe will first attempt a £0 authorisation in all cases except AMEX (which doesn’t support £0 authorisations - a £1 auth will initially be attempted for AMEX.) If the £0 authorisation fails, a £1 authorisation will follow. </span></p> </span><br><div></div></section><footer class=uvFaqFooter><a class="uvAdminOnly uvAdminOnly-inline"href=/admin/faqs/1831162 rel=nofollow> Admin → </a></footer></article></div><div class="uvCol-4 uvSidebar uvCol-last"><div aria-relevant="additions removals"class="uvModule uvModule-session"aria-live=polite><section class="uvModuleSection uvModuleSection-userbox uvModuleSection-signin"><p class=uvStyle-signin>New and returning users may <a href=/signin> sign in </a><form onsubmit="return false;"class=uvjSigninStandalone novalidate><fieldset aria-relevant="additions removals"class="uvSignin uvSignin-prestine uvSignin-default uvFieldset"aria-live=polite data-options={"subclass":"StandaloneSignin","show_login":true} data-subclass=StandaloneSignin><legend class=uvSigninLegend>Sign in</legend><div class=uvSigninMode style=display:none>prestine</div><div class="uvField uvField-display_name uvField-first"><label class=uvFieldInner for=display_name_5340><span aria-hidden=true class=uvFieldPlaceholder> Your name </span> <input autocomplete="section-user display-name"title="Your name"class=uvFieldText id=display_name_5340 name=display_name></label></div><div class="uvField uvField-email uvField-first"><label class=uvFieldInner for=email_5340><span aria-hidden=true class=uvFieldPlaceholder> Your email address </span> <input autocomplete="section-user username"title="Your email address"class=uvFieldText id=email_5340 name=email type=email></label><div class="uvFieldEtc uvFieldEtc-thinking">(thinking…)</div></div><div style="position: relative;"class=clearfix><div class="uvField uvField-authentication"><img alt="Password icon"aria-hidden=true class=password src=https://assets.uvcdn.com/pkg/shared/favicons/password-096f5f50e7047f5a71ef5aaed4b7c326f41bad2fa74209affa67a32a491a8265.png><div class=password><label class=uvFieldInner for=password_5340><span aria-hidden=true class=uvFieldPlaceholder> Password </span> <input autocomplete="section-user password"class=uvFieldPassword id=password_5340 name=password title=Password type=password></label></div><div style=clear:both;></div></div><div style="margin-top: 14px;"><div class="uvFieldEtc-sso_auth auth-only"><style>.icon-only-label {
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