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Click  <strong> Next </strong> . Your User ID is the PARXXXX_xxxxx number given to you at the end of the account setup as well as in the Welcome Email. If you have forgotten your User ID as well you will need to contact GlobalSign support. <br> <img alt=3.Temporary_Password.PNG src=/download_file/view_inline/524><li>As the screen indicates you will be sent an email to your registered email address. Please access the link in the email to complete the password reset process. Click  <strong> Close </strong> . <br> <img alt=4.What's_Next.PNG src=/download_file/view_inline/518><li>Click the reset link or copy and paste the link into a browser window. <br> <img alt=5.confirmation_email.PNG src=/download_file/view_inline/519><li>Enter your temporary password and click  <strong> Next </strong> . <br> <img alt=6.enter_temp_password.PNG src=/download_file/view_inline/520><li>Enter and re-enter a new password for your account. Click <strong>  Next </strong> . <br> <img alt=7.set_new_password.PNG src=/download_file/view_inline/521><li>You have successfully reset your password and will be logged into your GCC account.</ol></div></div></div></div></section><section class="bg-light border-top"><div class=container><h2 class=text-center>Related Articles</h2><div class="row related-articles"><div class=col-md-4><div class=card-box><h4>Invoice Management</h4><p class=date-info>Jun 11, 2018, 9:07 AM<p>How to View, Download, and Request Invoices Article Purpose: This article provides step-by-step instructions on how to view, download, and request your invoices from within your GlobalSign Certificate Center (GCC) account.</p><a class="btn btn-outline"href=https://support.globalsign.com/account-finance/invoice-management> Read More </a></div></div><div class=col-md-4><div class=card-box><h4>User Roles - Account Management</h4><p class=date-info>Aug 26, 2013, 11:25 AM<p>Understanding the User Roles of GlobalSign Certificate Center User Accounts</p><a class="btn btn-outline"href=https://support.globalsign.com/account-finance/user-roles-account-management> Read More </a></div></div><div class=col-md-4><div class=card-box><h4>Reorder - SSL Certificate</h4><p class=date-info>Jun 30, 2013, 9:00 AM<p>How to Reorder Your SSL Certificate Article Purpose: This article provides step-by-step instructions on how to reorder your SSL Certificate, which most commonly happens to customers when they have forgotten the pickup password. For security reasons, the pickup password is only known by the applicant. If you forgot your pickup password, you will need to reorder your SSL certificate.</p><a class="btn btn-outline"href=https://support.globalsign.com/account-finance/reorder-ssl-certificate> Read More </a></div></div></div></div></section><section class=tools><div class=container><div class=row><div class=col-md-4><div class=card><h3>GlobalSign System Alerts</h3><p>View recent system alerts.</p><a class="btn btn-primary mt-auto"rel="noopener noreferrer"href=https://status.globalsign.com/ target=_blank> View Alerts </a></div></div><div class=col-md-4><div class=card><h3>Certificate Inventory Tool</h3><p>Scan your endpoints to locate all of your Certificates.</p><a class="btn btn-primary mt-auto"href=https://www.cit.globalsign.com/ target=_blank> Log In / Sign Up </a></div></div><div class=col-md-4><div class=card><h3>SSL Configuration Test</h3><p>Check your certificate installation for SSL issues and vulnerabilities.<form action=https://globalsign.ssllabs.com/><input name=host placeholder=www.example.com><input class="btn btn-primary w-100"value="Test Now"type=submit></form></div></div></div></div></section><section id=contact-support><div class=container><h2 class=text-center>Contact Support</h2><ul class=contact-support><li><a class=prev-default href=javascript:void(0); id=chat-widget> <i> <span class=chat-icon> </span> </i> <h4>Chat with Us</h4> </a><li><a href=/customer/portal/emails/new> <i> <span class=ticket-icon> </span> </i> <h4>Submit a Ticket</h4> </a></ul></div></section><footer id=footer><div id=footer-navigation><div class=container-fluid><div class=row><div class=col><small class=legal-description> <p>GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud service providers and IoT innovators around the world to secure online communications, manage millions of verified digital identities and automate authentication and encryption. 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initContactWidget();</script><script>(function (chatbutton) {
"use strict";
var loc = (document.location.href).split("/");
var bc_float, bc_website, bc_invite;
switch (loc[2]) {
case "www.globalsign.com":
switch (loc[3]) {
case "en":
case "en-ae":
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  bc_website = "189516348467539613",
  bc_invite = "1764151266760226523";
break;
case "th-th":
  bc_float = "189990517470866390";
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  bc_invite = "190058016641905288";
break;
case "fr":
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  bc_invite = "2686123671065277552";
break;
case "de-de":
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  bc_invite = "2895622174760675283";
break;
case "nl-nl":
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break;
case "es":
  bc_float = "7140117187759337598";
  bc_website = "1963007356829894631";
  bc_invite = "1317720083349741178";
break;
case "ru-ru":
  bc_float = "3747235167560255574";
  bc_website = "4443311375583836377";
  bc_invite = "2897572106386569131";
break;
case "pt-br":
  bc_float = "4398192669521149507";
  bc_website = "297351420765997078";
  bc_invite = "2725824199637877063";
break;
case "en-au":
  bc_float = "189990616029809577";
  bc_website = "189990610419383311";
  bc_invite = "189990616203625356";
break;
case "en-hk":
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  bc_invite = "189990461460299892";
break;
case "en-sg":
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  bc_invite = "190057924955384633";
break;
case "en-in":
  bc_float = "6325506766284680028";
  bc_website = "1223416848869036965";
  bc_invite = "3072835474145163790";
break;
case "en-ph":
  bc_float = "4241465764316351464";
  bc_website = "3351557199461380474";
  bc_invite = "190063205533601182";
break;
default:
}
break;
case "jp.globalsign.com":
bc_float = "189733962539356251";
bc_website = "189733957317618489";
bc_invite = "2400292048534546137";
break;
case "support.globalsign.com":
bc_float = "1410739937664067833";
bc_website = "189516348467539613";
bc_invite = "1764151266760226523";
switch (loc[3]) {
case "fr":
bc_float = "4097338684658633461";
bc_website = "2945881068492910648";
bc_invite = "2686123671065277552";
break;
case "de-de":
bc_float = "8629608849682487574";
bc_website = "3854817901448120235";
bc_invite = "2895622174760675283";
break;
case "pt_br":
bc_float = "4398192669521149507";
bc_website = "297351420765997078";
bc_invite = "2725824199637877063";
break;
case "es":
bc_float = "7140117187759337598";
bc_website = "1963007356829894631";
bc_invite = "1317720083349741178";
break;
case "th":
bc_float = "189990517470866390";
bc_website = "189990513004391124";
bc_invite = "190058016641905288";
break;
default:
}
break;
default:
}
window._bcvma = window._bcvma || [];
_bcvma.push(["setAccountID", "189283083915582890"]);
if (!!bc_website) _bcvma.push(["setParameter", "WebsiteID", bc_website]);
if (!!bc_float) _bcvma.push(["addFloat", {
type: "chat",
id: bc_float
}]);
if (!!bc_invite) _bcvma.push(["setParameter", "InvitationID", bc_invite]);
_bcvma.push(["pageViewed"]);
var bcLoad = function () {
var b = document.getElementById(chatbutton);
if (!!b) BCaddEventHandler(b, "click", startchat);
if (window.bcLoaded) return;
window.bcLoaded = true;
var vms = document.createElement("script");
vms.type = "text/javascript";
vms.async = true;
vms.src = ('https:' == document.location.protocol ? 'https://' : 'http://') +
"vmss-eu.boldchat.com/aid/189283083915582890/bc.vms4/vms.js";
var s = document.getElementsByTagName('script')[0];
s.parentNode.insertBefore(vms, s);
}
var BCaddEventHandler = function (elem, eventType, handler) {
if (elem.addEventListener)
elem.addEventListener(eventType, handler, false);
else if (elem.attachEvent)
elem.attachEvent('on' + eventType, handler);
}
var startchat = function () {
var p = document.querySelector(".bcFloat img");
if (!document.getElementById("bc-frame") && !!p) p.click();
}
if (window.pageViewer && pageViewer.load) pageViewer.load();
else if (document.readyState == "complete") bcLoad();
else BCaddEventHandler(window, "load", bcLoad);
})("chat");</script><script async charset=UTF-8 id=gmoheadertag src=https://globalsign.com/gmo/header/en/script.min.js></script><div id=gmoheadertag></div><script src=/packages/global_sign_support/themes/global_sign_support_theme/assets/js/jquery.fancybox.min.js></script><script src=/packages/global_sign_support/themes/global_sign_support_theme/assets/js/custom.js?version=1></script>