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Customer Retention Strategies | loyalty program opt-out | Re-enrollment Options for Loyalty Programs | Can you tell me if I can reactivate my old loyalty account? | 1Clarification
|
Deposit Accounts and Interest Calculation | Withdrawal and Deposit Rules | Account Closure and Impact on Deposits | I want to close my savings account. What will happen to the interest I've earned so far? | 1Clarification
|
Account Assistance and Resolution | Gratitude for effective issue resolution | Acknowledgment of Quick Resolution | I'm grateful for your prompt assistance in resolving my issue. Thank you so much! | 9Thanking
|
Payment Clarification | Recurring payment clarification | Updating or Cancelling Recurring Payments | I want to cancel my monthly subscription, how do I do that? | 1Clarification
|
Service Offerings | Overview of available banking products | Loan and Credit Offerings | Do you have personal loans? If so, what are the interest rates? | 1Clarification
|
Branch Services | Service hours and availability | Appointment Scheduling and Availability | What are the available hours for in-person appointments at the branch this week? | 1Clarification
|
Last Transaction Review | Last Transaction Dedupe Analysis | Security and Fraud Checking | Can you verify if the last transaction I made is secure? | 1Clarification
|
Customer Loyalty and Rewards Programs | Thank You Messages for Redemption | Incentives for Future Redemptions | Thank you for processing my rewards redemption! Can you tell me how I can earn even more points for future redemptions? | 9Thanking
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Service Fees Complaints | service_fee_exceptions | Customer Service Response Issues | Why was I charged a service fee this month? I thought I was exempt due to my account type. | 1Clarification
|
Transaction Discrepancy Resolution | account_statement_discrepancies | Reporting Unauthorized Transactions | There's a transaction I don’t recognize from last week. How can I report it? | 1Clarification
|
Interest Rates and Fees | Loan Rate Changes | Fee Structures Associated with Loan Rates | Can you explain the fees that come with my loan's interest rate? | 3Explaining
|
Transaction Acknowledgment | Appreciation for Payment Processing | Feedback on Payment Processing Speed | I wanted to express my appreciation for how quickly my payment was completed. Thank you! | 9Thanking
|
Loan Processing Delays | Compensation for loan processing errors | Process for Claiming Compensation | Can you explain what steps I need to take to file a claim for compensation regarding my loan processing errors? | 1Clarification
|
Transaction Acknowledgment | Appreciation for Payment Processing | Feedback on Payment Processing Speed | I just wanted to say thank you for processing my payment so quickly! | 9Thanking
|
Transaction Acknowledgment | Appreciation for Payment Processing | Inquiries About Payment Notification Methods | I appreciate the quick payment processing. What methods do you use to notify customers when a payment is completed? | 1Clarification
|
Customer Support | service overview for account inquiries | Account Types & Features | Do you have any special account types for students or seniors? | 1Clarification
|
Transaction Inquiry | Recent transaction details | Transaction Dates and Times | What was the date and time of the transaction on my account from a few days ago? | 1Clarification
|
Interest Rates and Fees | Fee Structure Clarification | Monthly Maintenance Fees | I noticed a fee on my statement; what exactly does the monthly maintenance fee cover? | 1Clarification
|
Customer Feedback and Appreciation | Recognition of prompt customer support | Positive Experiences with Customer Support | Just a quick note to say thanks for the prompt assistance I received last week. Your team is doing a fantastic job! | 9Thanking
|
Account Suspension Issues | account_lockout_resolution | Understanding Account Suspension Reasons | Can you explain the reasons behind my account lockout? | 1Clarification
|
Account Access Issues | Unauthorized access attempts | Monitoring Account Activity | Is there a way for me to view any recent unauthorized access to my account? I want to make sure my information is safe. | 1Clarification
|
Loan Information | Repayment Schedule Inquiries | Understanding Repayment Timeframes | I need clarification on when my first loan payment is due. Can you help? | 1Clarification
|
Service Fees Complaints | service_fee_exceptions | Service Fee Disputes | I have a student account with no service fees, but I see a charge. What’s going on? | 1Clarification
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Account Suspension Issues | restricted_access_clarifications | Requirements for Account Reinstatement | Can you tell me what I need to do to get my suspended account reinstated? | 1Clarification
|
Last Transaction Review | Account Closure Procedures | Final Transactions and Fees | I would like to get a statement summarizing my final transactions and any charges before account closure. | 1Clarification
|
Fraudulent Charges Dispute | fraudulent-charges-investigation | Preventative Measures and Security Tips | How do I protect my credit card information from being compromised? | 1Clarification
|
Payment Processing | Scheduled payment management | Modifying Scheduled Payment Details | How do I edit the payment details for my automatic bill payment? I need to add a new payee. | 1Clarification
|
Service Interruptions | Failed deposit issues | Compensation for Failed Deposits | I noticed my recent deposit was not credited to my account. What can be done about this? | 1Clarification
|
Service Fee Explanation | fee-waiver-criteria | Comparison of Standard Fees vs. Waived Fees | What are the standard fees for my account, and how would they change if I get a fee waiver? | 1Clarification
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Account Access Issues | Apology for missed alerts on account activity | Feedback on Service Quality | I want to express my disappointment that I did not receive alerts for my recent account activity. Can you explain why this happened? | 6Negative
|
Credit Card Approval | Rewards Program Enrollment | Points Accumulation & Redemption | I heard about a promotion for double points this month; how do I take advantage of that? | 1Clarification
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Deposit Confirmation | Deposit Receipt Confirmation | How to Request Confirmation Resends | Could you send me the confirmation for my last deposit again, please? | 1Clarification
|
Transaction Details | Transaction Fee Clarification | Dispute and Refund Process for Fees | I noticed a transaction fee on my account statement that I don't understand. Can you explain why I was charged this fee? | 1Clarification
|
Service Offerings | Initial greetings for account inquiries | General Account Inquiry Greetings | Hi there! I have a question regarding my account. Can you help me? | 5Greeting
|
Service Fees Complaints | service_fee_exceptions | Service Fee Disputes | I was told there wouldn't be a fee for my account balance, but I still got charged. Can you explain this? | 1Clarification
|
Loan Eligibility Clarification | Income Validation Requirements | Income Calculation Methods Explained | I'm confused about the income calculation process. Could you clarify how it works? | 1Clarification
|
Account Closure Procedures | Final Account Statement Requests | Processing Time for Final Account Statements | Can you tell me the processing time for my final statement once my account is officially closed? | 1Clarification
|
Final Invoice and Fees | farewell-payment-settlement | Payment Settlement Process | What are the fees associated with settling my final invoice? | 1Clarification
|
Transaction Confirmation | Transaction History Access | Transaction Trends and Analysis | I would like to see a summary of my transaction patterns for the past year, please. | 1Clarification
|
Transaction Confirmation | Transaction Status Inquiry | Transaction History Requests | I need to check the status of my last transaction. Was it successful? | 1Clarification
|
Transaction Errors | insufficient_funds_apology | Account Alerts and Notifications for Low Balances | I'm really sorry, but I received an alert about my low balance, can you help me understand what happened? | 0Apology
|
Customer Interaction Experience | delayed_responses | Feedback on Service Delays | I’ve been waiting for a response to my inquiry for over a week, can you explain why it’s taking so long? | 1Clarification
|
Service Fulfillment Confirmation | Service Feedback | Overall Customer Experience Appreciation | Kudos to your team for their great service! I'm really satisfied with how everything was handled. | 8Positive
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Account Inquiries | transaction history | Understanding Transaction Fees | What are the fees associated with my most recent transactions? | 1Clarification
|
Credit Card Approval | Application Status Updates | Credit Score Impact on Approval | Can you tell me if my credit score is good enough for approval? | 1Clarification
|
Loan Products and Interest Rates | Interest rates calculation and breakdown | Impact of Credit Score on Interest Rates | Can you explain how my credit score will influence the interest rates I get for a mortgage? | 1Clarification
|
Account Information | transaction_history_access | Navigating Mobile App for Transaction Access | Can you guide me on where to find my transaction history on the app? | 1Clarification
|
Service Fulfillment Confirmation | Gratitude for Customer Support | Gratitude for Proactive Support | I'm really thankful for the assistance provided by your team, it was so efficient! | 9Thanking
|
Account Opening Assistance | preliminaryEligibilityCheck | Preliminary Application Process Guidance | Can you help me understand the eligibility criteria for opening an account? | 1Clarification
|
Transaction Details | Transaction Status Inquiry | Failed Transactions | I received a notification about a failed payment. What steps do I need to take to resolve this? | 1Clarification
|
Loan Products and Interest Rates | Different types of loan products overview | Small Business Loans | I'm looking to apply for a small business loan. Can you tell me about the various loan products available? | 1Clarification
|
Fraudulent Charges Dispute | dispute-resolution-guidelines | Documentation Required for Disputes | Can you tell me the exact paperwork required for me to start a dispute for an unauthorized transaction? | 1Clarification
|
Credit Scores and Reports Explanation | How to Dispute Credit Report Errors | Legal Rights and Protections for Consumers | What are my legal rights when I find an error on my credit report? | 1Clarification
|
Rewards and Benefits Inquiry | Reward Account Management | Understanding Reward Points Accumulation | How do I check how many reward points I have accumulated so far? | 1Clarification
|
Service Offerings | Introduction to customer service features | Mobile App Support | Greetings! I would like to understand how to access customer support through the mobile app. | 1Clarification
|
Transaction Details | Transaction Fee Clarification | Fee Waivers and Discounts | Are there any conditions under which I can avoid transaction fees? | 1Clarification
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Transaction Acknowledgment | Appreciation for Payment Processing | Inquiries About Payment Notification Methods | I'm grateful for your assistance with my payment. Will I get an email or a text notification for my payment confirmations? | 10Unsure
|
Transaction Confirmation | Duplicate Transaction Confirmation | Verification of Duplicate Charges | There are two entries for the same payment in my account history. Could you confirm if they are duplicates or if I made two payments? | 1Clarification
|
Transaction Confirmation | Transaction Status Updates | Mobile App Transaction Alerts | I received an alert about a payment, can you give me the details? | 1Clarification
|
Account Suspension Issues | restricted_access_clarifications | Steps to Appeal Account Suspension | I want to know how to lift the suspension on my account. Can you guide me on the appeal process? | 1Clarification
|
Customer Feedback and Appreciation | Gratitude for personalized banking solutions | Personalized Service Recognition | I feel grateful for the attentive service I received from your team. They were so thorough and made banking a pleasure! | 9Thanking
|
Transaction Acknowledgment | Receipt Generation for Transactions | Transaction Summary Requests | Could you provide details of my last five transactions? | 1Clarification
|
Feedback and Survey on Services | exit survey and analysis | Suggestions for Improvement | I left feedback about the wait times at your branches; any plans to address these issues in the near future? | 7Neutral
|
Loan Denial Concerns | alternative_funding_solutions | Loan Reapplication Process | I just got denied for my loan; what do I need to do to reapply with a better chance this time? | 1Clarification
|
Transaction Confirmation | Transaction History Access | Accessing Historical Transaction Data | I want to check my past transactions; how do I do that? | 1Clarification
|
Account Balance Verification | Scheduled Balance Updates | Accuracy of Balance Information | I've scheduled a balance update; can you check if it's reflected accurately now? | 2Confirmation
|
Transaction Inquiry | Transaction notification settings | Adjusting Notification Frequency | Is there a way to receive transaction alerts less frequently? I’m getting too many. | 10Unsure
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Service Fee Explanation | service-fee-structure | Types of Service Fees | I'm confused about the service charges. Can you tell me what types of fees apply to my account? | 1Clarification
|
Feedback and Survey on Services | cancellation of subscriptions | Feedback on Cancellation Process | I’d like to provide feedback on my recent subscription cancellation experience. Can you help me with that? | 1Clarification
|
Account Inquiry | Balance clarification | Current Account Balance Queries | Could you clarify my current checking account balance for me? | 1Clarification
|
Withdrawal Limit Restrictions | customer_complaint_resolution | Customer Service Response Times | I submitted my issue last week about the withdrawal limits, and I still haven't heard back! What is taking so long? | 6Negative
|
Feedback and Survey on Services | final account statements | Feedback on the Clarity of Final Account Statements | Can you please clarify the final account statement I received? I'm having trouble understanding the charges. | 1Clarification
|
Account Status Inquiry | unsure-about-account-eligibility | Eligibility Requirements for Account Types | Can you tell me what the eligibility requirements are for opening a savings account? | 1Clarification
|
Service Availability | Transaction Inquiry | Transaction Processing Times | I initiated a wire transfer; when can I expect it to be completed? | 1Clarification
|
Branch Services | General service inquiries | Branch Operating Hours | Do you have different hours for Saturday and Sunday at your branches? | 1Clarification
|
Payment Clarification | Recurring payment clarification | Troubleshooting Recurring Payment Issues | Can you tell me how to fix an issue with my monthly subscription payment not going through? | 1Clarification
|
Loan Information | Prequalification Requirements | Documentation Required for Prequalification | Could you please explain what documentation is required for me to get prequalified for a mortgage? | 1Clarification
|
Loan Information | Interest Rate Information | Current Interest Rates | I'm interested in getting a car loan; what are the current rates? | 1Clarification
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Loan Application Status | Documentation Confirmation Requirements | Documentation Confirmation Notifications | Could you please verify which documents are still pending for my loan application processing? | 1Clarification
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Rewards and Benefits Inquiry | Benefit Eligibility and Criteria | Criteria for Earning Bonuses and Incentives | What do I need to do to qualify for the bonus rewards on my savings account? | 1Clarification
|
Transaction Confirmation | Transaction Status Inquiry | Dispute Verification | Can you confirm whether my recent transaction of $150 has been disputed? | 2Confirmation
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Loan Denial Concerns | alternative_funding_solutions | Reasons for Loan Denial | I just got my loan denied, can you explain the reasons behind it? | 1Clarification
|
Final Invoice and Fees | farewell-final-bill-summary | Dispute Resolution for Final Fees | I believe there’s an error in the fees on my final invoice, what steps do I need to take to resolve this? | 1Clarification
|
Payment Processing Questions | Understanding refund timelines | International Transaction Refunds | How long does it usually take for an international refund to process? | 1Clarification
|
Account Information | account_balance_check | Checking Account Balance | Could you provide me with the latest balance for my checking account? | 1Clarification
|
Loan Application Status | Feedback on Application Experience | Overall Satisfaction with the Application Process | I wanted to let you know that I felt very supported during my loan application process. Thank you for the assistance! | 9Thanking
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Rewards and Benefits Inquiry | Exclusive Offers and Promotions | Exclusive Partnerships and Collaborations | I heard you have a collaboration with a popular retailer. What promotions are available for rewards members? | 1Clarification
|
Loan Products and Interest Rates | Repayment options and schedules explanation | Consequences of Late Payments on Loan Accounts | How will a late payment affect my interest rate and my loan balance? | 1Clarification
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Service Fulfillment Confirmation | Gratitude for Customer Support | Acknowledgment of Quick Response | Your rapid response to my inquiry was outstanding! Thank you for your help. | 9Thanking
|
Account Assistance and Resolution | Acknowledgment of successful account updates | Recognition of Customer Loyalty | Just wanted to say thanks for sorting out my account update so quickly! | 9Thanking
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Final Invoice and Fees | farewell-fee-clarification | Clarifying Farewell Fees Structure | What are the specific farewell fees I should expect when I leave the bank? | 1Clarification
|
Customer Loyalty and Rewards Programs | Thank You Messages for Redemption | Incentives for Future Redemptions | Thanks for making the redemption process easy! What incentives do I have for making more redemptions in the future? | 9Thanking
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Payment Processing | Transaction history inquiries | Transaction Dispute Processes | I want to raise a dispute for a payment that was processed incorrectly. What information do you need from me? | 1Clarification
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Withdrawal Limit Restrictions | transfer_rejection_feedback | User Account Limitations | I need to move a large amount of money, but I can’t due to my withdrawal restrictions. How can I increase my limits? | 1Clarification
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Account Suspension Issues | account_reinstatement_process | Documents Required for Reinstatement | Can you tell me the requirements for reinstating my account? I want to make sure I have everything ready. | 1Clarification
|
Withdrawal Limit Restrictions | transfer_rejection_feedback | Reasons for Transfer Rejection | Can you explain why the limit on my withdrawal is causing my transfer to fail? | 1Clarification
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Feedback and Survey on Services | exit survey and analysis | Customer Loyalty and Future Intentions | I'm thinking of switching banks. Is there a way for me to express why I'm leaving? | 1Clarification
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Payment Processing | Recurring payment setup | Modifying Recurring Payment Details | I need to update the payment method for my recurring subscription, can you help me? | 1Clarification
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Transaction Confirmation | Transaction History Access | Transaction Trends and Analysis | I want to know my average monthly expenses over the last six months; can you provide that information? | 1Clarification
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Rewards and Benefits Inquiry | Reward Account Management | Tracking and Viewing Reward Balance | What is the easiest way to track my rewards balance? | 1Clarification
|
Subsets and Splits