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How can I track my order? | You can track your order by clicking on the tracking link sent to your email or by entering your order number on our Order Tracking Page. |
Where can I find my order number? | Your order number is in the confirmation email or under the 'My Orders' section in your account. |
My tracking number isn鈥檛 working. What should I do? | Tracking updates can take 24-48 hours to reflect. If it still doesn鈥檛 work, contact our support team for assistance. |
What does 'Order Processing' mean? | This means your order is being prepared for shipment. It usually takes 1-3 business days before it is shipped. |
How long will my order take to arrive? | Delivery times vary based on location and shipping method:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days |
My order is delayed. What should I do? | Delays can happen due to weather, customs, or high demand. Please check your tracking link for updates or contact us if it鈥檚 beyond the estimated delivery date. |
My package says 'Delivered,' but I haven鈥檛 received it. | Try checking with neighbors, your mailbox, or building security. If you still can't find it, contact us within 48 hours. |
Can I change my shipping address after placing an order? | If your order hasn鈥檛 shipped yet, we may be able to update the address. Contact our support team ASAP. |
Can I cancel my order after placing it? | Orders can only be canceled within 1 hour of placing them. After that, they move into processing. |
Can I change the items in my order? | Once an order is placed, we can't modify items. You can cancel within the allowed time and place a new order. |
How do I return an order? | You can request a return through our Returns Portal within 30 days of delivery. Items must be unused and in original packaging. |
When will I get my refund? | Refunds are processed within 5-7 business days after we receive your returned item. |
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