I'm sorry Muck, I'm not going to go into too much detail about it. I will say that it involved a miscommunication on their end. The trainer for this establishment is ok with the animals but rude, even disrespectful to customers AND employees. (I witnessed a brief interaction between him and a coworker that was pretty bad.)
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They call me asking if I'll bring my dog back in every 3 or 4 months and I tell them every time that we have no interest in their services. I even request being taken off the list. On one occasion (the 2nd time) The girl hung up on me. I've considered writing their corporate office about all of this but I just don't care enough to spend the time on it.
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The silver lining is, we now pay less than half ordering the same products through Amazon. I guess I owe him some thanks because we now save a decent chunk of cash that we wouldn't have considered otherwise.