my heart just breaks for this family-  there is no justice to be had here.  i agree they should sue the department ... but not individuals, except for the ones giving orders. we don't know what else was was happening in the 911 call center, but to blame the call taker just feels wrong...  a better job could have been done - it must have been chaotic in there with a therapist, cops , other calls. she was not rude..didn't deliberately blow someone off...it's a system failure-  the same with the actual cop that did the shooting. he could have made better choices, but i do believe he did not intentionally kill Mr babb. mr babb probably had 50x the experience of the cop in a tough situation and the cop may very well felt way outgunned per se.. simple nervous up against a war vet wjp saw lots of action  - and was over zealous.
 i can't finish my comeplete thought now- appt time...i'll be back.