Perhaps someone like a judge or an advocate would tell them that this used to take X years but now it can be fast tracked under the new process?  Or they heard from an acquaintance that it took them X years but a similar case took Y years.  Or they just had a good time with the process in general?  I have heard or read zero stories about annulments running smoothly now and the same complaints as before the #falsemercy "reforms."  

 And the only people who have ever defended the #falsemercy Tribunals are the same people who think that the Church can do no wrong because it is the Church.  These are the people who justify priests yelling in the Confessional or denying the Sacraments or other bad customer service episodes.  In contrast, most of the norms have an awful time with the entire process.