Wow, so the CEO refuses to talk about other airlines and then refuses to talk about his own. Yes, the questions were hard hitting but they are meant to be and a professional would have handled them better. I have had horrific experiences with Air Canada overbooking where I could have driven from Calgary to Saskatoon faster than it took me to fly there and the journalist was simply asking questions that very many people had in their minds. If the CEO wants someone to cheer his company on with pom poms, I suggest he get it from his executive team and not the Globe.