Cheap and illusion cups (XL and L hold the same amount of liquid), warm (not hot) coffee, stale doughnuts / tidbits..sigh.  Tim's was never positioned as a high end coffee house (re:Starbucks). However, Tim's brand stood for value for money, local community boosterism and consistent quality. Tim's brand is getting hammered because the between store consistency is no longer assured.  Boo. 

No wonder franchise owners want answers to pointed questions and to hear those answers presented in an open forum.