If I had been in security officer Uhler's place....well, I'd like to think I would have been as patient and as CLEAR as he.  (I don't think I'm cut out for that line of work.)  He did a fine job for sure. 
Tempel's lawsuit for emotional distress and “loss of self-esteem and dignity"----puh-lease!  Frivolous lawsuit.  Every time I drive somewhere in this town there are great numbers of dangerous distracted drivers (and careless, impatient pedestrians) who add to my stress.  Who do I sue???