Agreed.  Thank you.  I too am a big EWEB fan and had an awesome experience with staff and found twitter helpful. I am simply suggesting with the remaining investments (twitter and FB accounts are the low hanging communication fruit) a broader  strategic IT investment and employee strategy is needed for $10m in annual spending and disaster preparedness. Damage assessments can't be done with twitter.  Anonomous customers on oxygen get lost in the critical assessment phase.  Nursing homes outside the customer count restoration thresholds, etc... These folks had a different experience than you and I. Thank you again for your excellent comments.