At least we agree there is a flaw in the commenting system! That's a starting point.

But yes, it is more than I don't believe I will get  a sympathetic hearing by the Globe, it gets complicated trying to document and explain what happened, and I just don't have the time or motivation to do it. They know what their system is like, they chose it, and as you and Layla have discovered, it won't make any difference.

I'm the typical Canadian, I don't complain to institutions much...I complain to my friends, and move on...I don't dwell on minor issues.