I live in the Archdiocese of Melbourne, and the Fosters are friends of friends of mine. The Fosters' grievance against Cardinal Pell is well substantiated and given enormous publicity in this city, and, indeed, in Australia as a whole. Also, no-one who knows Pell was surprised by their accusation of coldness and arrogance and lack of empathy. And it certainly wasn't the only similar accusation. Pell definitely preferred to force people to bring complaints to a court of law, which, in Australia at least, is very adversarial. As Archbishop of Sydney, he was able to marshal the financial resources of the Church against John Ellis, for example. (John Ellis tried to complain to the Archdiocese about his childhood abuse at the hands of a priest. Pell's response was 'Prove it in court", opening the way for the Church to actually attack a victim via its wealth and its lawyers). In other words, you're right!