Ex-Rogers customer and I'm bitter from my experience with them as a customer... I have had some outrageous experiences with their customer service desk regarding my account. Did you know that they only allow the person who opened the account to make changes to the plan that would reduce the amount of money you give them each month - they label this a "critical" change and cite security reasons for not allowing me to reduce services (my wife opened the account when we moved). This arrangement might be okay except that my 10 year old son can add as many additional costly services as he wants and Rogers try to make you pay... I have had quite a number of other problems with them that I can offer up as reasons for my bitterness toward them but I'm running out of allowable characters for this post... in short they are the worst service provider I have ever dealt with. I would rather deal with a CRA auditor than any of their customer "service" people. At least the CRA guy will be honest.