I suspect that Francis has his heart in the right general place, but I also think he sees the scandal, and even the effects of the scandal, as being something of much less importance than the rest of us.  Maybe he hasn't been plugged into discussion boards, or subjected to the media frenzy in the US, which perhaps would help him understand the depth of how folks feel about all of this.  Maybe it's a cultural thing.  I honestly don't know.

I do think, however, that he has done far less than promised, and far less than what is needed.  And by NOT delivering, the corrosive effects continue to erode both the trust in the church, and in what it teaches.

I fear that he and many bishops think that once the abuse stops, the damage will be over.  I think the REAL damage to the church is the corrosive effects  of the breach of trust.  That corrosiveness makes restoring that trust extremely difficult.  And it also hits at the very credibility of what the church teaches.  So action IS needed.