Maybe Lombardi is right, maybe Benedict did what he could. What bureaucrats miss though is that THEIR perception is just that - from their perspective. Public servants, whether politicians, clergy, "civil servants", inevitably get so caught-up within THEIR universe that they lose the capacity or willingness to retain the perspective of why they are there in the first place.
Facts, reality that affect me/you suddenly become "secrets" held from me once they become absorbed into that universe, that bubble of institutional self-preservation that is more precious than the well-being of children, more sacred than trust, service, the Jesus reason for being.
"Truth", whether mine, yours or "universal" becomes the propriety possession of institution. It is now a cold, insignificant factor within a "thought system", an ethic, subservient to an alternate universe that is no longer rooted in, conditioned by, sensitive to, its incarnation - and in the case of church: Incarnation Himself.