Last year I went to the local courthouse to find info for a friend involved in a family court issue.  It was like going back 50 years in time.  Processes, procedures and court hearings that could easily be all available on line were next to impossible to find and after wandering around asking numerous people for info, one clerk finally explained this multi siloed system.  Having worked for many years in big government/union organizations I know how the use of streamlining technology gets kept out in order to preserve jobs.  I can only imagine how other parts of the system are backlogged with procedural red tape that could easily be made more productive, but it won't happen with all the stakeholders resisting being dragged into the next century. Like every other government backed organizations, the request is always for more money.