The education system needs to put more emphasis  on  communication and problem solving skills.  Solid grounding in these skills  would enable redundant retail workers to adapt easily to other 'value-added' customer service roles ranging from concierge, receptionist, delivery driver, co-ordinator of customer service rep's, supervisor, support worker, etc. etc.  There are too many customer service jobs filled by people who lack the basic skills to deal with  customer service and communications issues.  Too bad naïve  Liberal party policy espouses a basic guaranteed income for all and the  legalization of  pot.  Such policies are guaranteed to  turn this great country into the preferred destination for the world's hard-core slackers.