I've worked in retail most of my life, and the whole industry has changed over the past 30 years. Customer service used to be the main profit-making strategy in the past. Companies focused on cultivating the best people they could, and new employees could move up the chain and find rewarding careers within the company. Now, there is no future in retail. Customer service has become non-existent, and the focus now is on production and automation. It's all about the bottom line now, and retailers don't care how many people they have to throw under the bus to make that almighty dollar.  People are just numbers in a data base, and most new hires are young kids on minimum wage and few hours, with no intention of making this their career path. Things have really gone down hill, and I'm surprised that more consumers don't rise up and demand better...