I fly very often and I can attest first hand that the quality of flight attendants and flight crew has gone down the drain at a more rapid pace than the few unruly passengers. In the last few years, I've encountered far more flight attendants with serious snarky and entitled attitudes in first class. Makes me wonder who keeps them in-line and in-check. Would love to see an episode of undercover boss show up and nail some of them, ohh wait never mind I just recalled that they can't be terminated because they're all union members so they can give everyone the middle finger whenever they feel like it. :-(