Dyson will have to improve their customer service. Our $500 vacuum motor died one month before the end of their warranty and numerous telephone calls enlisted no support. Instead we were told to check our way of inserting the charger, our wall plug, and finally to clear the rotor. By the time all of these silly suggestions were tried the warranty expired and we were left high and dry. Needless to say we have throw the entire kaboodle into the trash. No more Dysons for us.