I partly agree, with Ann Botticelli senior vice president for corporate communications, and public affairs at Hawaiian Airlines, once a passenger cause a flight disturbance key word "on-board" the carrier, but over the phone! Our situation, it was over the telephone with Hawaiian Airline "RUDLY" Customer Service against persons with mental disability, I don't agree banning or the use of Rule 35 "refusing to transport" a passenger and yet indefinitely" without anytime limit given, (2)  two wrong don't make it right! Yes I agree the caller was rude/but it doesn't excuse Hawaiian Air Cust Service and the Administrators to ban, or use Rule 35 on anyone not aboard the carrier, I find it to be discriminatory, mishandling and misuse of power and privilege...........I requested a review then a reconsideration for the individual and denied both times. 

I been flying with Hawaiian Airlines for almost 50 years, and never experience non-compassion employees at Hawaiian Airlines, any suggestion?