The good cleric misses again.  First it is caused by the scandals.  Second, the lack of information or knowledge of the faith as the institutional church has neglect how to teach.  Third, it is the failure of the Church to reform on basic issues.  Fourth, the failure of the Church to put to bed the sex scandal issues.  Fifth, the failure of the laity, through ignorance, to differentiate between the institutional church and the people of God.