"program is beset by untimely pickup service caused largely by excessive sick leave, overtime and leave without pay by Refuse Collection Branch (RCB) employees." Exact same problem with union prison guards who willfully abuse the system.

State would do well to disband the RCB and go with far more efficient and cost efficient private contractors than low class government workers. 

Phone in doesn't work because it does nothing to the root problem, substandard union employees and an utterly dysfunctional government system. People will just add their trash to the call in pile, making it even larger.

Better the city admit government workers can't do the job to standard, eliminate the problem. Less workers on the pension dole.