Oh! I thought the second case was about the educational system teaching gender issues at such a young age. Without doubt Francis, IMHO, agrees with you that gentle kindness is the only correct disposition in dealing with either the child or the adult. And kag's suggestion that we already know what the issue is with the adult, but many further question have to be asked before we could even guess at what the child is experiencing. 

Personally, I am really delighted with this story. Until now, I was afraid that Francis' prior reference to gender theory were founded on a denial of "one finding one self in the wrong body" as a possibility.