Manfalouti certainly deserves some compensation for her emotional and physical distress, as well as her medical bills.  And Chick-fil-a missed the opportunity to settle this quickly and less expensively by stonewalling her, because this is an open-and-shut case; the evidence is almost insurmountable.  By treating her this way, they leave themselves liable for a bigger payout, which is foolish.

Having said that, I think she's exaggerating her distress and normally wouldn't be entitled to the full amount she's claiming.  She might get it, though, because of Chick-fil-a's intransigence.  They do need to be sent a message.