Patients at my doctor's office sign in on a computer terminal in about 30 seconds, yet it takes an extra 20-30 minutes when arriving and  then again when leaving any hospital appointment just to check in with endlessly inefficient hospital receptionists. Hospitals need to modernize. The public is fed up with their inefficiency and we don't want to pay for it either.
The public wants immediate change, computerized files, patient access to their own medical files and billings so they themselves can see if they are being used for profiteering, especially as government is so inept and unsophisticated. Patients also need markedly more detailed and sophisticated medical advice and instructions, all of which can be efficiently paced online. 
The public gets a lot of good care and appreciates it, but they want to embrace prevention, longer lives, better health, clarity and transparency in their own care and real accountability in the healthcare system. That's not what we have now.