I'm not seeing where United did anything wrong..... the flight was delayed due to normal operating conditions on hot days, and the staff and crew did all they could to help, even bringing ice to help cool the child off.. I think Mom has a overdeveloped sense of 'entitlement' here.... Traveling with a child that young is tough enough, and she did have the option of deplaning, and taking another flight. No one was rude to her, but STILL she complains... This isn't about United, this is about someone acting like a spoiled brat.... The World will NOT be covered with bubble wrap just for you, Lady.....