On my first attempt to ride the UPX on a hot humid evening in August 2015, neither the "down" nor "up" lift at the Bloor station worked. A pleasant synthetic voice promised "Going down." Nothing happened five times. Nor did the intercom work. "No one is ever there" said another would-be rider. After I had hauled my 23 kilos of airline luggage down 40 steps to get over to the airport side, another pleasant synthetic voice in the other lift promised, "Going up." Again nothing happened. So I hauled my 23 kilos of airline luggage up another 40 steps and found the poorly sign-posted place to await the much-vaunted UPX. After awhile it picked up two passengers, and was off. When the conductor came along, I told him my tale of woe, exhausted though I was before my flight had even begun. "Oh, I must make a note of that," he promised. I wonder if he did what he promised. I doubt it, for if he had, the UPX would surely now be a success. I did not use the return portion of my ticket.  Promises!!