Paul:  I actually think the system works pretty well.  Your situation is, IMO, the exception, not the rule.  I've had an issue or two with the site and have directly emailed the administrators regarding them.  As a matter of fact, I had a face-to-face meeting with one of the founding partners regarding the site.  I gave her my personal critique as a user.  She was very receptive and appreciative and several of the changes and improvements in the system have addressed the problems I mentioned.  I suggest you contact them directly, visit w/them and share your issues.  I don't want the RG to "fire" them, but if there ways to improve the system, let's help that happen.  Reasonable?  thanks, Gary