Entire Church molestation bureau makes no sense.   

If someone molests you, then contact secular law enforcement!   Why in the world are you writing to the Church on these matters?   If a law is broken, then you contact local police, not a priest or the diocese or Rome.

And in cases where you've been a victim of molestation, again, why are you writing letters to the Church, and depending on getting back from them  a letter of condolence and assurance?   What's to be gained from doing that?

You need a letter back from someone on the molestation bureau, to apologize for someone else's misconduct?

If you want actual results and justice, then contact law enforcement and perhaps the press.