The press 2 for Spanish button ensures that services are explained and understood well, and of course so companies can explain their products and sell more. We need some more buttons...Chines Vietnamese etc...We are a better society for language options, just like we are a better society if we give accommodations to people with disabilities and other variations. If a person understand completely a law or service, or product, they are less likely to create an unsafe environment for others. One simple example is driving in the US.  If you understand the rules, you create a safe driving environment for everyone the road. Even with very good language skills, a person always understand best in their native language.