It's confusing to those who are unable or unwilling to live with ambiguity.  Those who require a clear cut, binary answer to every issue in life will only be comfortable with leaders like the previous two Popes.  What I find curious, though, is that many of the people who are so upset about the ambiguity of Francis (and, quite frankly, I find the ambiguity to be rather minimal) somehow are able to tolerate the wild swings of our current president.  Go, figure....