Roger Kalman has always been arrogant and ill suited for a career in mental health.  He is of fairly low general intelligence, unprofessional, and as you can see, sorely neglectful and of poor character.  He wanted to be more than what he is, and this was the only job where he could feign competence by comparison to those he served.  He couldn't even do that well.  And he is morose looking and unattractive.