Rick, I would have loved to have you join me at a recent visit to the Post Office to get my passport renewed. I sat there for four hours watching as 3 clerks took turns taking  breaks after they had served only 3 or 4 people. Work 30 minutes, take a break for 15 minutes. It was complete and utter inefficiency at its finest, and you can't tell me that a private contractor wouldn't do the job better.