Waited in line for over 30 minutes.  Only one person scooping ice cream, making shakes, espresso, and running the till.  When I get to the counter and the kid comes back from break (now making two behind the counter) he says the chocolate ice cream is too hard to scoop.  Meanwhile the other person is scooping away at the chocolate. He askes me to order something else.  I point out the much smaller person scooping away at the chocolate - he just shrugs and then says "hey - I've been here all day!" I would have left if my kids were not begging for the ice cream.  Got some very average vanilla.  Poor service.  Average ice cream.