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| feedback_text
stringlengths 55
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|---|---|---|
0 | The room was exceptionally clean, and the service staff were attentive and friendly. Highly recommend! | positive,cleanliness,service |
1 | I found the amenities lacking; there was no gym and the pool was closed. Not a good experience. | negative,amenities |
2 | The hotel was quite comfortable, but the service was not up to the mark. I had to wait a long time to get my room key. | neutral,service |
3 | Outstanding amenities, including a well-equipped gym and a spa. Very satisfied with my stay! | positive,amenities |
4 | Cleanliness was not maintained well, especially the bathroom. It's hard to enjoy your stay when you feel uncomfortable. | negative,cleanliness |
5 | The hotel's attention to cleanliness was unparalleled. From the fresh linens to the spotless bathrooms, everything was perfect. The staff were also exceptionally polite and helpful. | positive,cleanliness,service |
6 | The spa facilities were subpar and the sauna was not heated properly. Very disappointed with the amenities. | negative,amenities |
7 | The front desk was polite, but I had to wait longer than expected to check in. | neutral,service |
8 | The hotel's spa services are top-notch. I thoroughly enjoyed my massage session and the calming ambiance. | positive,amenities |
9 | Found a hair in my bedding, and the sheets were stained. Very unhappy with the cleanliness. | negative,cleanliness |
10 | The hotel's cleanliness surpassed my expectations, especially the fresh linens and spotless bathrooms. The staff was also very helpful when I needed assistance with directions to local attractions. | positive,cleanliness,service |
11 | The lack of a gym was disappointing, especially since I'm an avid fitness enthusiast. | negative,amenities |
12 | The front desk was polite, but I had to wait longer than expected to check in. | neutral,service |
13 | The hotel's spa services were top-notch. I thoroughly enjoyed my massage session and the calming ambiance. | positive,amenities |
14 | The room was disgustingly dirty and the bed linens smelled musty. Never staying here again. | negative,cleanliness |
15 | After a long day of travel, I was delighted to find the hotel so clean and well-maintained. The service was top-notch as well, with the staff always ready to assist. | positive,cleanliness,service |
16 | I couldn't find any tennis courts, and the fitness center was closed for maintenance. Amenities are poor here. | negative,amenities |
17 | Service was good, but the staff could be more friendly. | neutral,service |
18 | I had an amazing time at the hotel. The hotel's rooftop bar had an incredible view and served the best cocktails. The pool was also well-maintained and inviting. | positive,amenities |
19 | Room service left my food on the floor, and there was a lingering smell of garbage. Disappointing cleanliness. | negative,cleanliness |
20 | I always leave a positive review because the cleaning staff comes by daily to ensure the room remains pristine. Service was impeccable and friendly as well. | positive,cleanliness,service |
21 | With no pool or sauna, the hotel experience felt incomplete. | negative,amenities |
22 | Service was good, but the hotel could improve its overall cleanliness. | neutral,cleanliness,service |
23 | Having access to a gym that's well-equipped and staffed by professional trainers is a big plus for my workout routine. | positive,amenities |
24 | Our room had a lingering odor from a spilled drink, and the carpet was stained. Cleanliness was a major issue. | negative,cleanliness |
25 | Excellent cleanliness throughout the property, with every room sparkling and the staff providing impeccable service. The hotel truly exceeded my expectations. | positive,cleanliness,service |
26 | The hotel's swimming pool was dirty and the poolside service was non-existent. Not worth the price. | negative,amenities |
27 | The hotel's service is average, nothing exceptional but not bad either. | neutral,service |
28 | The hotel's gym was fully equipped with the latest workout machines and offered a variety of fitness classes. It was a great way to stay active during my stay. | positive,amenities |
29 | The lobby was spotless, but my room had a persistent odor and was not very tidy. | negative,cleanliness |
30 | The housekeeping service was thorough and efficient. They paid attention to detail and kept everything in the room spotless, which made for a very pleasant stay. | positive,cleanliness,service |
31 | The lack of variety in the on-site restaurants was a letdown for my culinary expectations. | negative,amenities |
32 | Had a pleasant experience, though the hotel service was just average. | neutral,service |
33 | The complimentary breakfast was a delightful start to my day, and the variety of options catered to my dietary needs. | positive,amenities |
34 | The bathroom was not cleaned, and the towels were not changed daily. A disappointing experience. | negative,cleanliness |
35 | Upon arrival, I noticed the impeccable cleanliness of the hotel lobby and rooms. The service was equally impressive, with staff members being courteous and accommodating. | positive,cleanliness,service |
36 | There were no quiet areas in the hotel, and the common room was always noisy. Lack of relaxation amenities. | negative,amenities |
37 | I'm not sure if I would stay here again. The staff was okay, but they didn't make me feel particularly welcome. | neutral,service |
38 | The hotel's fitness center had excellent amenities, including a wide range of equipment and a dedicated personal trainer. It was the highlight of my stay! | positive,amenities |
39 | Unexpectedly dirty bathroom after my check-in. It seems they overlooked proper cleaning procedures. | negative,cleanliness |
40 | I was thrilled with the cleanliness standards upheld by the hotel. It felt like I was staying in a home. The staff also went out of their way to make sure my experience was top-notch. | positive,cleanliness,service |
41 | Despite the beautiful rooms, the absence of a children's play area made our stay less enjoyable. | negative,amenities |
42 | I appreciate the friendly staff, but the cleanliness in my room could be better. | neutral,cleanliness,service |
43 | Excellent poolside service. The lifeguards were always available, and the poolside bar provided a relaxing atmosphere. | positive,amenities |
44 | The cleaning staff seemed overwhelmed, and as a result, the hotel rooms were not as clean as expected. | negative,cleanliness |
45 | The level of cleanliness at this hotel is outstanding. Each room was freshly cleaned, and the service staff were very friendly and helpful. | positive,cleanliness,service |
46 | The children's play area was poorly maintained and unsafe. The hotel could do better in terms of family amenities. | negative,amenities |
47 | Room service arrived quickly, and the staff was helpful, but the food was not as good as I expected. | neutral,service |
48 | The hotel's kids' club was fantastic. They had a variety of fun activities for children, and my kids loved it. It was a great way for them to burn off energy. | positive,amenities |
49 | The air conditioning was clean, but the room itself was not well-maintained. It felt like a place that hadn't been cleaned for weeks. | negative,cleanliness |
50 | Upon arrival, I was immediately greeted with a warm welcome and a tour of the beautifully maintained rooms. The hotel's dedication to cleanliness and service set a high standard for hospitality. | positive,cleanliness,service |
51 | No business center or conference rooms available, which was unsuitable for my needs. | negative,amenities |
52 | Service was satisfactory, but not exceptional. It was a typical hotel experience. | neutral,service |
53 | A perfect family vacation spot, with a children's play area that kept the kids entertained throughout our stay. | positive,amenities |
54 | The hotel promised cleanliness, but it was clear that no effort was made. It's unacceptable for such a price. | negative,cleanliness |
55 | Staying at this hotel was a dream due to their exceptional cleanliness and friendly service. I'm truly impressed by the attention to detail. | positive,cleanliness,service |
56 | Our room didn't have a balcony or a view, which was a major downside for us. Amenities like this are missing. | negative,amenities |
57 | The service at the hotel was adequate, but the room was not cleaned thoroughly. | neutral,service |
58 | The hotel's on-site restaurant had delicious food and a diverse menu. It was a perfect spot for a romantic dinner with my partner. | positive,amenities |
59 | Food served in the dining area was fine, but the restrooms were not cleaned properly, which is unacceptable. | negative,cleanliness |
60 | I was consistently impressed with the cleanliness of the hotel throughout my stay. Every room was fresh and well-maintained. The concierge service was exceptional, always ready to assist with any requests. | positive,cleanliness,service |
61 | Unfortunately, the lack of a fitness center was a significant downside for my vacation plans. | negative,amenities |
62 | The service team was quite helpful and solved my issue promptly. | positive,service |
63 | The hot tub by the beach was a wonderful addition to the hotel's amenities, offering a serene way to unwind. | positive,amenities |
64 | The floors were sticky and the windows were not cleaned, making it difficult to enjoy my stay. | negative,cleanliness |
65 | From the moment I stepped in, the hotel was spotlessly clean, and the staff went out of their way to ensure my comfort. The service was beyond satisfactory. | positive,cleanliness,service |
66 | The lack of complimentary breakfast options was a major issue for us. Not enough to consider the amenities. | negative,amenities |
67 | The staff were professional, but the room did not meet my expectations in terms of cleanliness. | neutral,service |
68 | The hotel's concierge service was outstanding. They helped me find the best places to explore in the city and made my stay incredibly enjoyable. | positive,amenities |
69 | After my stay, I noticed the same 'cleaning crew' came to work in dirty uniforms, which raised concerns about their cleaning practices. | negative,cleanliness |
70 | The attention to cleanliness is evident in every corner of the hotel. From the lobby to the bedrooms, everything is spotless. The staff's professionalism adds to the overall positive experience. | positive,cleanliness,service |
71 | No easy access to transportation facilities, making it difficult to explore the area. | negative,amenities |
72 | Had some issues with the room service, but overall, it was an acceptable experience. | neutral,service |
73 | The rooftop bar and lounge were a hit, with great views and a nightly jazz band that added to the luxurious feel of the hotel. | positive,amenities |
74 | Upon arrival, I noticed dust on the furniture and the room had a strange odor. Unacceptable. | negative,cleanliness |
75 | The cleanliness of the hotel was beyond reproach, and the service was equally commendable. The staff made me feel right at home. | positive,cleanliness,service |
76 | The hotel did not have a fitness center, which was a disappointment for me. Missing essential amenities. | negative,amenities |
77 | I had a decent stay. The staff was helpful, and the service was efficient. | neutral,service |
78 | The hotel's swimming pool was the perfect place to relax after a long day of exploring. It was clean, well-maintained, and had great amenities like water slides and a kiddie pool. | positive,amenities |
79 | The front desk staff were professional, but the hotel's overall cleanliness did not meet my expectations. | negative,cleanliness |
80 | The hotel's commitment to cleanliness was not just superficial. The rooms were regularly cleaned and the floors were free of any debris. The staff's service was commendable, making me feel like a valued guest. | positive,cleanliness,service |
81 | There was no in-house dining options available, and we had to eat out every meal. | negative,amenities |
82 | I expected better service given the price I paid. Not worth the money. | negative,service |
83 | The convenience of having an indoor pool during the colder months made our stay in the hotel much more enjoyable. | positive,amenities |
84 | The hotel room was infested with pests. This was not what I expected from a hotel of this caliber. | negative,cleanliness |
85 | The attention to cleanliness was evident from the moment I checked in. The staff was also very welcoming and provided top-notch service. | positive,cleanliness,service |
86 | The hotel's Wi-Fi was slow and kept disconnecting, affecting our ability to use other amenities like the in-room cinema. | negative,amenities |
87 | The service was satisfactory, but I wish the staff were more knowledgeable about the amenities. | neutral,service |
88 | The hotel's poolside bar had a fantastic selection of cocktails and snacks. It was the perfect spot to unwind and enjoy the evening. | positive,amenities |
89 | I reported the dirty conditions to housekeeping, but no action was taken for several days. Not satisfactory. | negative,cleanliness |
90 | I am impressed with how the hotel maintains a high level of cleanliness. It's refreshing to see such attention to detail in the daily operations. The service team was also exceptional, always ensuring my comfort and satisfaction. | positive,cleanliness,service |
91 | The hotel did not provide adequate entertainment options for children. | negative,amenities |
92 | Service was fine, nothing to complain about but nothing to praise either. | neutral,service |
93 | The hotel's gym was well-maintained, with modern equipment and a clean environment. A great place to stay in shape. | positive,amenities |
94 | I expected a clean room, but it was a total mess. I had to call housekeeping multiple times. | negative,cleanliness |
95 | The hotel's cleanliness standards were incredibly high, and the service staff was outstanding. It was a delightful stay. | positive,cleanliness,service |
96 | The air conditioning in our room was too loud, making it impossible to enjoy the peaceful amenities the hotel should provide. | negative,amenities |
97 | The check-in process was smooth, and the staff were courteous, but I found the hotel to be quite basic in terms of service. | neutral,service |
98 | The hotel's indoor pool was a great addition. It was well-equipped with a lazy river and a hot tub, providing a relaxing escape from the heat. | positive,amenities |
99 | I stayed in a suite that was advertised as 'luxury', yet the cleanliness was questionable and below standard. | negative,cleanliness |
HotelRatings
tags: service, cleanliness, amenities
Note: This is an AI-generated dataset so its content may be inaccurate or false
Dataset Description:
The 'HotelRatings' dataset is a collection of guest feedback entries for various hotels, focused on evaluating the guest's experience in terms of service, cleanliness, and amenities. The dataset is structured to facilitate analysis on customer satisfaction and hotel performance metrics. Each entry includes a unique identifier, the text of the feedback, and labels indicating the sentiment (positive, negative, neutral) and specific aspects (service, cleanliness, amenities) that the guest commented on.
CSV Content Preview:
id,feedback_text,label
001,"The room was exceptionally clean, and the service staff were attentive and friendly. Highly recommend!","positive,cleanliness,service"
002,"I found the amenities lacking; there was no gym and the pool was closed. Not a good experience.", "negative,amenities"
003,"The hotel was quite comfortable, but the service was not up to the mark. I had to wait a long time to get my room key.", "neutral,service"
004,"Outstanding amenities, including a well-equipped gym and a spa. Very satisfied with my stay!","positive,amenities"
005,"Cleanliness was not maintained well, especially the bathroom. It's hard to enjoy your stay when you feel uncomfortable.", "negative,cleanliness"
Source of the data:
The dataset was generated using the Infinite Dataset Hub and microsoft/Phi-3-mini-4k-instruct using the query 'guest feedback':
- Dataset Generation Page: https://huggingface.co/spaces/infinite-dataset-hub/infinite-dataset-hub?q=guest+feedback&dataset=HotelRatings&tags=service,+cleanliness,+amenities
- Model: https://huggingface.co/microsoft/Phi-3-mini-4k-instruct
- More Datasets: https://huggingface.co/datasets?other=infinite-dataset-hub
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