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   PayPal told customer her death breached its rules | F95zone
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Gotta love Paypal....
Saying they would not share information about the cause with him as it's an internal..." name="description"/>
  <meta content="https://www.bbc.co.uk/news/technology-44783779



Gotta love Paypal....
Saying they would not share information about the cause with him as it's an internal matter.  IMO is wrong as surely it stopped being internal when the letter was sent?  Could they be any more insensitive?
I had another head..." property="og:description"/>
  <meta content="https://www.bbc.co.uk/news/technology-44783779



Gotta love Paypal....
Saying they would not share information about the cause with him as it's an internal matter.  IMO is wrong as surely it..." property="twitter:description"/>
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              PayPal told customer her death breached its rules
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                         PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.
                         <br/>
                         <br/>
                         The firm has since acknowledged that the letter was "insensitive", apologised to her widower, and begun an inquiry into how it came to be sent.
                         <br/>
                         <br/>
                         The matter came to light after her bereaved husband contacted the BBC.
                         <br/>
                         <br/>
                         He said he wanted to make other organisations aware how distressing automated messages could be.
                         <br/>
                         <br/>
                         Lindsay Durdle died on 31 May aged 37.
                         <br/>
                         <br/>
                         She had been first diagnosed with breast cancer about a year-and-a-half earlier. The disease had later spread to her lungs and brain.
                         <br/>
                         <br/>
                         PayPal was informed of Mrs Durdle's death three weeks ago by her husband Howard Durdle.
                         <br/>
                         <br/>
                         He provided the online payments service with copies of her death certificate, her will and his ID, as requested.
                         <br/>
                         <br/>
                         He has now received a letter addressed in her name, sent to his home in Bucklebury, West Berkshire.
                         <br/>
                         <br/>
                         It was headlined: "Important: You should read this notice carefully."
                         <br/>
                         <br/>
                         It said that Mrs Durdle owed the company about £3,200 and went on to say: "You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased... this breach is not capable of remedy."
                         <br/>
                         <br/>
                         PayPal has told Mr Durdle that it is looking into this "as a priority", and has written off the debt in the meantime.
                         <br/>
                         <br/>
                         "We apologise to Mr Durdle for the distress this letter has caused," a spokesman added.
                         <br/>
                         <br/>
                         "We are urgently looking into this matter, and are in direct contact with Mr Durdle to support him."
                         <br/>
                         <br/>
                         Mr Durdle said a member of PayPal's staff had told him there were three possible explanations:
                         <br/>
                         <br/>
                         <ul>
                          <li data-xf-list-type="ul">
                           a bug
                          </li>
                          <li data-xf-list-type="ul">
                           a bad letter template
                          </li>
                          <li data-xf-list-type="ul">
                           human error
                          </li>
                         </ul>
                         He added that he had been assured that whatever the cause, it would be addressed, although PayPal had told him it would not be able to share the information because it was an "internal matter".
                         <br/>
                         <br/>
                         "I'm in a reasonable place at the moment - I've got quite a level head on my shoulders - and am quite capable of dealing with paperwork like this," Mr Durdle said.
                         <br/>
                         <br/>
                         "But I'm a member of the charity Widowed and Young, and I've seen first-hand in there how a letter like this or something like it can completely derail somebody.
                         <br/>
                         <br/>
                         "If I'm going to make any fuss about this at all, it's to make sure that PayPal - or any other organisation that might do this kind of insensitive thing - recognises the damage they can cause the recently bereaved."
                        </div>
                       </div>
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                     <br/>
                     Gotta love Paypal....
                     <br/>
                     Saying they would not share information about the cause with him as it's an internal matter.  IMO is wrong as surely it stopped being internal when the letter was sent?  Could they be any more insensitive?
                     <br/>
                     I had another head shake when I read "this breach is not capable of remedy".  Oh you mean there's no remedy for death yet?
                     <br/>
                     It's this sort of thing, not the cock up so much as the response to it, that persuades me to use smaller, preferably local businesses wherever possible.
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                     They had a balance on the paypal account. It's not uncommon for merchants to bill family members for the credit debt a family member incurred. In many cases in the USA, the families of the dead would be forced to pay off their dead relative's debts.
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                     It's par for the course with USA businesses. Even if you die, you must pay back ALL debts, even if it's not proven.
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                        They had a balance on the paypal account. It's not uncommon for merchants to bill family members for the credit debt a family member incurred. In many cases in the USA, the families of the dead would be forced to pay off their dead relative's debts.
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                        It's par for the course with USA businesses. Even if you die, you must pay back ALL debts, even if it's not proven.
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                     It's not often I see them write to the dead person though.
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                     When they write to the deceased, they are writing to the person's "estate" which is now in charge of paying their debt. In some states and many countries, a person's death erases their debt. Doesn't matter here. Many creditors will still send a letter to the dead while betting that the person/entity in charge of handling their death will just pay it off in fear of being sued.
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                     Case in point- When someone close to me died, she had a medical debt and the hospital wanted to talk to us about collecting the debt owed. It took an ANGRY phone call to the medical insurance company to force them to quit dragging their feet and pay. We were very lucky in that regard. VERY LUCKY.
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                     What happens when many people die is they have life insurance so their survivors collect those funds. BUT! All creditors and debt holders MUST be paid BEFORE the survivors named in wills and probates can get any of the remaining funds. Trust me, those creditors will count on that. And they never forget to add interest!
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                     is correct in regard to the estate owing creditors before heirs (in uk law too, making an assumption he is from the US).  For me and I think the article it was more the wording and tone of the letter.  How it was so obvious that this was an automated one, but without regard to the reason.  Someone needs to update the database with a tick box for death which triggers a compassionate letter to the estate.
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                     I did wonder if Paypal were trying to open a new marketplace - the afterlife.
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                        is correct in regard to the estate owing creditors before heirs (in uk law too, making an assumption he is from the US).  For me and I think the article it was more the wording and tone of the letter.  How it was so obvious that this was an automated one, but without regard to the reason.  Someone needs to update the database with a tick box for death which triggers a compassionate letter to the estate.
                        <br/>
                        I did wonder if Paypal were trying to open a new marketplace - the afterlife.
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                     They'll call it PayUpPal
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