compulsi0n/heart-failure-audio · Datasets at Hugging Face

text stringlengths 8 568	duration float32 2.01 25	start float32 0.03 1.18k	end float32 2.18 1.2k	split stringclasses 1 value
[PERSON] hello, [GPE].	2.46	7.033	9.493	train
May you verify your date of birth and mailing address, please?	2.84	13.785	16.625	train
August thirtyth, one thousand, nine hundred and forty.	8.697	17.764999	26.462	train
address is [ADDRESS], [ORG] [ZIP]. Thank you. And how may I assist you today? I went to the hospital last week [inaudible]. Uh, I'm a diabetic, so I know I drink [ORG] I got to drink water. The doctor there, one of the doctors, not all of them, just one, a young one.	23.945	27.74	51.685001	train
He says, "Cut back on your water 'cause I'm gonna give you a water pill." Now, he cutting back on my water. Why is he cutting back on my water? "Don't drink more than fifty% of water a day." That's crazy. I'm a diabetic. I was in the hospital. They said there was nothing wrong with me	24.316999	52.258999	76.575996	train
when I went to the [ORG] not today. Just a moment because I got to sit up. Okay, now I'm sitting up. I don't get up too fast because I'm afraid to fall. I don't have anybody with me. I'm by	23.118999	76.846001	99.964996	train
Now, what I'm trying to find out is this, this man told me don't drink much water. But he gave me forty milligrams of water pills. What does he want me to do? That doesn't make sense. Uh, so you	23.423	100.959999	124.383003	train
I talked to [GPE] yes I talked I talked to [GPE] yesterday. And I told her the same thing I told you. This man who I seen when I was at in the hospital, he tells me, "Don't drink that much water," but I have to urinate.	19.305	125.176003	144.481003	train
Now, why am I urinating like this if he doesn't want me drinking water? I'm by myself. I got a little I-I-I'm not dizzy now. Before I was a little dizzy, so I drank me sixteen ounces of water because I have to drink water. I'm laying down in my bed.	24.806	146.557007	171.363007	train
This man is, is driving me crazy. And I and I live alone. I'm sorry. So did you want to talk to the nurse because, unfortunately, I'm not medically inclined to give you any advice. Okay. Well, let me You want me to give you the nurse's number and transfer you?	24.992001	174.281998	199.274002	train
Yes. But let me wait a minute, maybe I got to get a pencil. Okay. Let me know when you're ready. Give me the nurse's number. eight hundred and sixty-six two hundred and ninety-seven. eight	23.271	199.897995	223.169006	train
hundred and sixty-six. Say eight hundred and sixty-six two hundred and ninety-seven four thousand, seven hundred. Okay? four thousand, seven hundred. Okay. Yeah. Allow me	24.047001	223.809998	247.856995	train
My name is [PERSON], clinical nurse specialist.	3.572	5.769	9.341	train
Who do I have the pleasure of speaking with?	2.39	9.365	11.755	train
May I have [ORG] may I have your, eh, um, address and your date of birth?	4.543	14.121	18.664	train
zero:[ADDRESS], [ORG], [ZIP].	5.679	20.107	25.785999	train
Date of birth, August	2.035	25.881001	27.916	train
one thousand, nine hundred and forty. Okay. Thanks for verifying the [info?]. What's the nature of your call? The nature of my call is that I call and ask for a nurse. I call and ask for a doctor. They're telling me there's no doctor on staff. I cannot I'm n I'm mo not, not	21.313	28.381001	49.694	train
They are telling me there's no doctor but in the hospital, they're telling me there's no nurse on staff. I asked them. Then [PERSON] li uh, uh, one of the paramedics, they still refuse to Hello? [inaudible]. Okay. I'm not hearing you. So [PERSON] are you having a symptom? Are you feeling sick? I have problems with my	23.017	51.077999	74.095001	train
You have a problem with your breathing? Um Yes. have you gone to uh, have you gone to the [GPE]? Do you have any inhaler or any I didn't get I was asking oxygen? the, the one of the ladies, [inaudible] that [case?] and left [inaudible], uh, [afternoon?]. And the other girl, she told me that there's no doctor on staff. Oh, so you were in the hospital and they told you [crosstalk] patient there. Um, I'm just need	24.518999	75.496002	100.014999	train
I'm just needing a little clarity. [crosstalk] my medical. You were in the ho [crosstalk]. You were in the hospital and they told you [crosstalk]. Can you please, um, let me just say one thing? You were in the hospital Yeah. right? And they told you that Yeah. there's no doctor on staff? Yes. When were you in the hospital? All day [PERSON]: Oh, so you were there today? with a needle sticking out of my arm. Oh, so you're yeah. Um,	24.638	100.403	125.041	train
and, um, did you go probably you should have tried a different hospital 'cause I'm not even seeing you on our list? I'm in the hospital. If I can get out it'd be [inaudible], but I cannot walk. Yeah. Um, you are y-you do not have home care services. You do not have It's just [inaudible]. home care services. I can do that. I can [inaudible]. I cannot	21.296	125.952003	147.248001	train
[inaudible]. Hello? [inaudible]. Hold on. Hold on. You can you can take blood sugar, but you cannot take a needle out of the arm. Something's wrong with that. No, its not I'm a I'm a tech. I'm not a nurse. A tech. You're not a you don't have to be a nurse to take a, a, a Hello. Can you can let you a, a needle a needle out of my arm all day. Hello? I'm sorry. I'm not [PERSON]? I'm not [inaudible]. Hold on. Give me one second. Let me wipe that blood then 'cause now you're going to get it on your phone. No, [that's okay?]. Hello? Are you in the hospital now? [ORG],	24.653999	147.332993	171.987	train
Are you still in the hospital now? Yes, and they won't and they, they [PERSON]: Oh, I cannot They still won't let me see a doctor I cannot [ORG] I or nothing. I cannot do anything for you if you're in the hospital. I'm only doing home care. If you're in the hospital [crosstalk]. you have to talk to the you have to speak with the [PERSON] Okay. worker there or the nurse there, okay? [inaudible] [discussion?]. Okay, then. [crosstalk]. Sorry about that. Have a good night. Thank	21.701	172.391998	194.093002	train
darling. I will [GPE] then I will call [crosstalk] Yeah. You in the hospital. Yeah. You have to talk to your doctor. We can't do anything. You're [hospitalized?]. They're, they're telling me that I can't talk to a doctor 'cause they won't [crosstalk] You talk you have to talk to your doctor tomorrow. Talk to your doctor Yeah. tomorrow. Okay? Okay. I'll call my doctor tomorrow. [crosstalk] All right. Yeah. Call your doctor tomorrow. Have a good night. I'm going to call [inaudible] now. All right. Bye-bye. Thank you. Can we do blood sugar? Mm-mm.	23.153	194.768005	217.921005	train
Could you just tell me your date of birth and home address, please?	2.098	13.865	15.963	train
[ADDRESS], [GPE], [GPE].	4.863	17.718	22.580999	train
One moment. And may I have a callback number in case we get disconnected? [PHONE]. Thank you, one	17.753	27.149	44.902	train
And how can I help you this evening? I called this morning, and then, someone was supposed to get back to me, but then, they called me. They're gonna get back to me. They get back they get back to me, but the nurse never showed up, and I don't know. It's been two days, and they didn't show up. Um, and this is a nurse for wound care?	21.718	51.23	72.947998	train
They were supposed to come yesterday. I called today, and they said they're gonna call me, and five people called me back. But then [inaudible] weren't there, but [inaudible] whatever, whatever, whatever, but nothing	10.075	75.309998	85.385002	train
So when you called earlier, were you able to get some assistance? Did someone say that someone was gonna come today? They called me, and they called me back, said somebody's gonna call me. Then I had, like I had like two, three phone calls. I don't remember how many, but they called that they're gonna call me. Somebody's gonna call me in a few minutes. That was the end of the [day?]. Okay, one	20.705	104.436996	125.141998	train
[PERSON] hello, [GPE].	2.46	7.033	9.493	train
May you verify your date of birth and mailing address, please?	2.84	13.785	16.625	train
August thirtyth, one thousand, nine hundred and forty.	8.697	17.764999	26.462	train
address is [ADDRESS], [ORG] [ZIP]. Thank you. And how may I assist you today? I went to the hospital last week [inaudible]. Uh, I'm a diabetic, so I know I drink [ORG] I got to drink water. The doctor there, one of the doctors, not all of them, just one, a young one.	23.945	27.74	51.685001	train
He says, "Cut back on your water 'cause I'm gonna give you a water pill." Now, he cutting back on my water. Why is he cutting back on my water? "Don't drink more than fifty% of water a day." That's crazy. I'm a diabetic. I was in the hospital. They said there was nothing wrong with me	24.316999	52.258999	76.575996	train
when I went to the [ORG] not today. Just a moment because I got to sit up. Okay, now I'm sitting up. I don't get up too fast because I'm afraid to fall. I don't have anybody with me. I'm by	23.118999	76.846001	99.964996	train
Now, what I'm trying to find out is this, this man told me don't drink much water. But he gave me forty milligrams of water pills. What does he want me to do? That doesn't make sense. Uh, so you	23.423	100.959999	124.383003	train
I talked to [GPE] yes I talked I talked to [GPE] yesterday. And I told her the same thing I told you. This man who I seen when I was at in the hospital, he tells me, "Don't drink that much water," but I have to urinate.	19.305	125.176003	144.481003	train
Now, why am I urinating like this if he doesn't want me drinking water? I'm by myself. I got a little I-I-I'm not dizzy now. Before I was a little dizzy, so I drank me sixteen ounces of water because I have to drink water. I'm laying down in my bed.	24.806	146.557007	171.363007	train
This man is, is driving me crazy. And I and I live alone. I'm sorry. So did you want to talk to the nurse because, unfortunately, I'm not medically inclined to give you any advice. Okay. Well, let me You want me to give you the nurse's number and transfer you?	24.992001	174.281998	199.274002	train
Yes. But let me wait a minute, maybe I got to get a pencil. Okay. Let me know when you're ready. Give me the nurse's number. eight hundred and sixty-six two hundred and ninety-seven. eight	23.271	199.897995	223.169006	train
hundred and sixty-six. Say eight hundred and sixty-six two hundred and ninety-seven four thousand, seven hundred. Okay? four thousand, seven hundred. Okay. Yeah. Allow me	24.047001	223.809998	247.856995	train
My name is [PERSON], clinical nurse specialist.	3.572	5.769	9.341	train
Who do I have the pleasure of speaking with?	2.39	9.365	11.755	train
May I have [ORG] may I have your, eh, um, address and your date of birth?	4.543	14.121	18.664	train
zero:[ADDRESS], [ORG], [ZIP].	5.679	20.107	25.785999	train
Date of birth, August	2.035	25.881001	27.916	train
one thousand, nine hundred and forty. Okay. Thanks for verifying the [info?]. What's the nature of your call? The nature of my call is that I call and ask for a nurse. I call and ask for a doctor. They're telling me there's no doctor on staff. I cannot I'm n I'm mo not, not	21.313	28.381001	49.694	train
They are telling me there's no doctor but in the hospital, they're telling me there's no nurse on staff. I asked them. Then [PERSON] li uh, uh, one of the paramedics, they still refuse to Hello? [inaudible]. Okay. I'm not hearing you. So [PERSON] are you having a symptom? Are you feeling sick? I have problems with my	23.017	51.077999	74.095001	train
You have a problem with your breathing? Um Yes. have you gone to uh, have you gone to the [GPE]? Do you have any inhaler or any I didn't get I was asking oxygen? the, the one of the ladies, [inaudible] that [case?] and left [inaudible], uh, [afternoon?]. And the other girl, she told me that there's no doctor on staff. Oh, so you were in the hospital and they told you [crosstalk] patient there. Um, I'm just need	24.518999	75.496002	100.014999	train
I'm just needing a little clarity. [crosstalk] my medical. You were in the ho [crosstalk]. You were in the hospital and they told you [crosstalk]. Can you please, um, let me just say one thing? You were in the hospital Yeah. right? And they told you that Yeah. there's no doctor on staff? Yes. When were you in the hospital? All day [PERSON]: Oh, so you were there today? with a needle sticking out of my arm. Oh, so you're yeah. Um,	24.638	100.403	125.041	train
and, um, did you go probably you should have tried a different hospital 'cause I'm not even seeing you on our list? I'm in the hospital. If I can get out it'd be [inaudible], but I cannot walk. Yeah. Um, you are y-you do not have home care services. You do not have It's just [inaudible]. home care services. I can do that. I can [inaudible]. I cannot	21.296	125.952003	147.248001	train
[inaudible]. Hello? [inaudible]. Hold on. Hold on. You can you can take blood sugar, but you cannot take a needle out of the arm. Something's wrong with that. No, its not I'm a I'm a tech. I'm not a nurse. A tech. You're not a you don't have to be a nurse to take a, a, a Hello. Can you can let you a, a needle a needle out of my arm all day. Hello? I'm sorry. I'm not [PERSON]? I'm not [inaudible]. Hold on. Give me one second. Let me wipe that blood then 'cause now you're going to get it on your phone. No, [that's okay?]. Hello? Are you in the hospital now? [ORG],	24.653999	147.332993	171.987	train
Are you still in the hospital now? Yes, and they won't and they, they [PERSON]: Oh, I cannot They still won't let me see a doctor I cannot [ORG] I or nothing. I cannot do anything for you if you're in the hospital. I'm only doing home care. If you're in the hospital [crosstalk]. you have to talk to the you have to speak with the [PERSON] Okay. worker there or the nurse there, okay? [inaudible] [discussion?]. Okay, then. [crosstalk]. Sorry about that. Have a good night. Thank	21.701	172.391998	194.093002	train
darling. I will [GPE] then I will call [crosstalk] Yeah. You in the hospital. Yeah. You have to talk to your doctor. We can't do anything. You're [hospitalized?]. They're, they're telling me that I can't talk to a doctor 'cause they won't [crosstalk] You talk you have to talk to your doctor tomorrow. Talk to your doctor Yeah. tomorrow. Okay? Okay. I'll call my doctor tomorrow. [crosstalk] All right. Yeah. Call your doctor tomorrow. Have a good night. I'm going to call [inaudible] now. All right. Bye-bye. Thank you. Can we do blood sugar? Mm-mm.	23.153	194.768005	217.921005	train
you for calling [ORG].	3.208	1.212	4.42	train
Conversations may be monitored or recorded for quality assurance.	4.16	4.443	8.603	train
For English, please press one.	2.368	9.067	11.435	train
For health plan related questions or to become a member of [ORG], please press one. For prescription drugs or pharmacy, press two. For transportation, press three. For behavioral health, press four.	15.576	21.968	37.543999	train
We value your opinion and want to deliver a great experience when you call us. Would you be willing to take a brief survey at the end of this call? Press one for yes or two for no. To comply with federal privacy regulations, we will ask you to verify some personal information.	24.063999	45.356998	69.420998	train
Good morning. Thank you for calling [ORG]. My name is [GPE]. With whom do I have the pleasure of speaking? Hi, [GPE]. This is [GPE] calling from [ORG]. I'm calling with a Total member on the other line, hold, please. And yes.	14.259	73.723999	87.983002	train
Oh, yeah. I'm just, um, transferring them over. I see that they I wan they needed to get through the prompts. They said they weren't able to get through the prompts. So I just wanted to make sure they were able to get through the prompts, okay? No problem. Um, and what is the V number? Dawn Blake Vseventy million, one hundred and six thousand, nine hundred and forty-one. Okay. Are you transferring ownership?	24.181	89.452003	113.633003	train
No. I never even got into the case. They told me what they needed, uh, to do, and that's and I knew I wasn't Total. Hmm. So that's what I did. No problem. Mm-hmm. No problem. You can Okay. transfer her. Thank	10.918	114.561996	125.480003	train
I just called I want to try to call to [inaudible] management, [GPE].	6.482	8.961	15.443	train
You said care manage say that again, who you were trying to speak with.	3.211	16.065001	19.275999	train
Sorry, I didn't understand. You said you were say that again. The [inaudible] call to care, care, care [inaudible] um, nurse uh, nursing management. You wanted to speak with your care manager. Is it [PERSON]? Yeah, [PERSON]. The Chinese woman. Okay. Can you just give me your date of birth and your mailing	22.798	26.440001	49.237999	train
Okay. [DATE]. My name is, um, [inaudible]. The last one is P-H-I-L-O-M-E-N-E. A-and that's okay. And your, um, address. [inaudible],	20.52	49.980999	70.500999	train
[GPE], one hundred and eleven thousand, two hundred and eighteen. Okay. Thank you so much. All right. Let me see if I can get your care manager for you. So what is this regarding um, to speak with her about? [inaudible] for the for the, um, CPAP machine. Okay. The CPAP. You said the slip-up.	24.266001	72.121002	96.387001	train
For the [inaudible] the physician over there. Nobody never say nothing. Yeah. The CPAP. Yeah. My walker too. Oh, okay. So you-you're calling her about medical supplies that you're calling her about. Yes. Oh, the [ORG] machine, 'cause I'm just reading. Mm-hmm. I'm trying to see. Member is requesting this. The CPAP Okay.	24.114	98.986	123.099998	train
The [ORG] machine. This plus the walker. And the walker. Okay. Yes. Mm-hmm. Okay. 'cause she said tomorrow [inaudible]. Okay. You said tomorrow they were supposed to give it to you. Tomorrow makes one week. One week. Okay. Yes. Mm-hmm. All	24.655001	123.775002	148.429993	train
right. All right. All right. Okay. Let me see if she's available to speak with you. Um, uh, let me see if that phone requests CPAP machine. Okay. So I see that they've been trying to get in touch with the doctor regarding the [ORG] machine.	23.676001	149.188995	172.865005	train
[PERSON]. So they've been trying to get in contact with the doctor to get, um, the prescription for the [ORG] machine, and that was up to yesterday they were trying. Um, they called a couple times. Um, but you said you still wanted to speak with the care manager, right? Who called? Who called? Who [inaudible]? No, not you. You didn't call.	21.162001	174.113007	195.274994	train
The care team was, um, trying [crosstalk]. I called there. I, I, I yes, I admit, I just called yesterday. I left a message for [PERSON] too. I called yesterday. Oh, okay. No, I'm [inaudible]. saying called the doctor about the [ORG] machine r um, prescription [inaudible]. Oh, the oh, oh, the doctor I called yesterday. Oh, wow. No. Okay. We called the doctor to see if they Let me call there [inaudible]. can get in touch with them, but they have not got	23.202999	195.544998	218.748001	train
the [ORG] machine [pre-um-scription?]. Oh, okay. So they reached out, meaning the supply team here at [GPE]. They reached out to the doctor's office, but they have not got anything back since they reached out, and that was yesterday.	17.297001	219.220001	236.516998	train
Okay. But Yes, but I do you still want to speak with the care manager? Because that's what you wanted to know, right? Yeah, because I yeah, because I, I, I, I did get I just called to get I just I want to talk to care manager I want to talk I'll call, um they offer the, the [ORG]. The CPAP, um I call [inaudible] I'll call. You're gonna call the doctor's	23.389	238.272003	261.661011	train
No, no. I called I called I called somebody yesterday [PERSON] for the [ORG]. Oh, you called here to see about the [ORG] machine. Yes. Oh, okay. Yes, yes. I understand. All right. Well, do you still want me to put in a message to speak with the care manager, or that's what you wanted to know about, if they if they got the prescription for the P CPAP machine? We don't have it yet. They're still gonna trying to get in touch with the doctor for it.	23.709	263.703003	287.411987	train
Okay. That's it. Um, so I, I can definitely send a message to the care manager to give you a call. Would you like that? [inaudible]. No. Yes. [inaudible]. Yes, you said, or no? Yes. I said yes. Yes. Okay. No problem then. Sorry. I just wanted to be sure. All right. So I'll let the care manager know to give you a call back. Is there anything else I can help you	24.266001	288.79599	313.062012	train
My n-next one uh, the next one I just called about today. Um, [inaudible].	23.000999	316.740997	339.742004	train
So you say you were calling about a bed as well. [inaudible]. Yeah. It, it [PERSON] it, it, it looks fancy. Okay. Uh, I'm not sure what you're asking. Can you repeat that for me?	19.677	340.703003	360.380005	train
Oh, it, it, it, it, um, it, it, it, it [inaudible] want to put it. It says [PERSON]: [PERSON]. The P. What and that's and is that, uh, equipment, or what is that? Oh, [inaudible].	22.613001	361.796997	384.410004	train
I used to want to look, uh, uh, uh, like that. [inaudible]. But for the [inaudible] I have to go to the	23.187	385.252991	408.440002	train
bathroom too much. It's not easy for me. Okay. I'm not too sure what, what you're referring to, but, um, is it something that you want me to put in requests for, like medical supplies, or what, [PERSON] I'm not sure what Okay. it is.	23.608	408.911987	432.519989	train
Okay. So is there anything else I can help you with besides, um, send a message so you can speak with your care manager? For now. Yeah. No, that's it. Is there anything else I can do? Hello?	23.035	434.662994	457.697998	train
Yeah, I said yes. Yeah. So anything else I said yes to [inaudible]. was there any-any-anything else I can help you with? If there's nothing else, I hope you [inaudible]. have a great day. [inaudible] I will try it, okay? Okay. Well, I hope [inaudible]. Okay. Thank you. Uh, no problem. Have a great day and thank you for calling [ORG]. Yes. You, too. You, too. Thank you.	23.76	458.997009	482.756989	train
[PERSON], I am [PERSON] calling, um, [PERSON].	3.329	4.322	7.651	train
Her birthday is ten twenty-threerd 'forty-six.	3.369	8.052	11.421	train
Her address, [ADDRESS], [GPE], [ZIP].	4.392	13.205	17.597	train
I do see her that she's a [ORG] member.	2.006	18.579	20.584999	train
Allow me a moment to get someone from that, that department on the line. [inaudible]. Okay.	4.573	22.559	27.132	train
Conversations may be monitored or recorded for quality assurance.	3.832	3.328	7.16	train
For English, please press Please be advised effective November eighteenth, two thousand and twenty-three, the hours of operations for home care and non-clinical matters will be changing to AM	13.299	9.634	22.933001	train
to PM seven days a week, including holidays. For clinical matters, the hours of operations will remain the same. We value your opinion and want to deliver a great experience when you call us. Would you be willing to take a brief survey at the end of this call? Press one for yes or two for no.	19.794001	23.233999	43.028	train
If you are a patient or calling about a patient, please press one. To comply with federal privacy regulations, we will ask you to verify some personal information.	11.02	44.547001	55.567001	train
Good afternoon. Thank you for calling [ORG]. My name is [PERSON]. Who do I have the pleasure of speaking with today? Hi, [PERSON]. It's [PERSON]. How are you? Hey, I'm good. Thank you. Yourself? I'm okay. You're going in and out, by the way. I don't know what's Oh, really? going on with the sound. Oh. Yeah. That's been happening with all of my calls for the last Oh, wow. like, three people. Yeah. Um Let's see if I can	23.254	105.448997	128.703003	train
make this work. How can I assist? All right. I called earlier, and this is the same member. He just he's calling back. He says that a nurse was supposed to come yesterday for wound care. So when he called earlier, um, I spoke with [PERSON], so I'm not sure what happened with Hmm. him and [PERSON], so [crosstalk] yeah.	17.921	129.225998	147.147003	train
I'm sorry. Um, so when I when he just now, I asked him, I said, "Well, when you called earlier and, um, you spoke with someone else," I said, "What did they tell you?" He said people have just been calling him back or telling him Yeah. [PERSON], Laneke Hello? I can't hear I can't hear anything. Really? Oh my goodness. Wow. Yeah. It's k it's like yeah. And I hear you fine. I don't know what's going on with the phone. And I hear you fine.	24.469	147.957001	172.425995	train
Hello? Can you hear me? Hello? Yeah. This like, or I can hear no. So I can hear like, I can hear some so when you say, "Can you can you hear me?" I can hear that, and then it goes, um, uh, like, it goes blank. So is it possible can I call you on [LOC]? Yeah. Message Can I? me on [LOC].	23.658001	172.882004	196.539993	train
I'll do that. I'll message you on [LOC]. Oh, yeah. Call me call me on [ORG]. Call me on [LOC]. Right. Okay. No problem.	6.801	197.063004	203.863998	train
Conversations may be monitored or recorded for quality assurance.	3.853	3.326	7.179	train

[PERSON] hello, [GPE].

2.46

7.033

9.493

train

May you verify your date of birth and mailing address, please?

2.84

13.785

16.625

train

August thirtyth, one thousand, nine hundred and forty.

8.697

17.764999

26.462

train

address is [ADDRESS], [ORG] [ZIP]. Thank you. And how may I assist you today? I went to the hospital last week [inaudible]. Uh, I'm a diabetic, so I know I drink [ORG] I got to drink water. The doctor there, one of the doctors, not all of them, just one, a young one.

23.945

27.74

51.685001

train

He says, "Cut back on your water 'cause I'm gonna give you a water pill." Now, he cutting back on my water. Why is he cutting back on my water? "Don't drink more than fifty% of water a day." That's crazy. I'm a diabetic. I was in the hospital. They said there was nothing wrong with me

24.316999

52.258999

76.575996

train

when I went to the [ORG] not today. Just a moment because I got to sit up. Okay, now I'm sitting up. I don't get up too fast because I'm afraid to fall. I don't have anybody with me. I'm by

23.118999

76.846001

99.964996

train

Now, what I'm trying to find out is this, this man told me don't drink much water. But he gave me forty milligrams of water pills. What does he want me to do? That doesn't make sense. Uh, so you

23.423

100.959999

124.383003

train

I talked to [GPE] yes I talked I talked to [GPE] yesterday. And I told her the same thing I told you. This man who I seen when I was at in the hospital, he tells me, "Don't drink that much water," but I have to urinate.

19.305

125.176003

144.481003

train

Now, why am I urinating like this if he doesn't want me drinking water? I'm by myself. I got a little I-I-I'm not dizzy now. Before I was a little dizzy, so I drank me sixteen ounces of water because I have to drink water. I'm laying down in my bed.

24.806

146.557007

171.363007

train

This man is, is driving me crazy. And I and I live alone. I'm sorry. So did you want to talk to the nurse because, unfortunately, I'm not medically inclined to give you any advice. Okay. Well, let me You want me to give you the nurse's number and transfer you?

24.992001

174.281998

199.274002

train

Yes. But let me wait a minute, maybe I got to get a pencil. Okay. Let me know when you're ready. Give me the nurse's number. eight hundred and sixty-six two hundred and ninety-seven. eight

23.271

199.897995

223.169006

train

hundred and sixty-six. Say eight hundred and sixty-six two hundred and ninety-seven four thousand, seven hundred. Okay? four thousand, seven hundred. Okay. Yeah. Allow me

24.047001

223.809998

247.856995

train

My name is [PERSON], clinical nurse specialist.

3.572

5.769

9.341

train

Who do I have the pleasure of speaking with?

2.39

9.365

11.755

train

May I have [ORG] may I have your, eh, um, address and your date of birth?

4.543

14.121

18.664

train

zero:[ADDRESS], [ORG], [ZIP].

5.679

20.107

25.785999

train

Date of birth, August

2.035

25.881001

27.916

train

one thousand, nine hundred and forty. Okay. Thanks for verifying the [info?]. What's the nature of your call? The nature of my call is that I call and ask for a nurse. I call and ask for a doctor. They're telling me there's no doctor on staff. I cannot I'm n I'm mo not, not

21.313

28.381001

49.694

train

They are telling me there's no doctor but in the hospital, they're telling me there's no nurse on staff. I asked them. Then [PERSON] li uh, uh, one of the paramedics, they still refuse to Hello? [inaudible]. Okay. I'm not hearing you. So [PERSON] are you having a symptom? Are you feeling sick? I have problems with my

23.017

51.077999

74.095001

train

You have a problem with your breathing? Um Yes. have you gone to uh, have you gone to the [GPE]? Do you have any inhaler or any I didn't get I was asking oxygen? the, the one of the ladies, [inaudible] that [case?] and left [inaudible], uh, [afternoon?]. And the other girl, she told me that there's no doctor on staff. Oh, so you were in the hospital and they told you [crosstalk] patient there. Um, I'm just need

24.518999

75.496002

100.014999

train

I'm just needing a little clarity. [crosstalk] my medical. You were in the ho [crosstalk]. You were in the hospital and they told you [crosstalk]. Can you please, um, let me just say one thing? You were in the hospital Yeah. right? And they told you that Yeah. there's no doctor on staff? Yes. When were you in the hospital? All day [PERSON]: Oh, so you were there today? with a needle sticking out of my arm. Oh, so you're yeah. Um,

24.638

100.403

125.041

train

and, um, did you go probably you should have tried a different hospital 'cause I'm not even seeing you on our list? I'm in the hospital. If I can get out it'd be [inaudible], but I cannot walk. Yeah. Um, you are y-you do not have home care services. You do not have It's just [inaudible]. home care services. I can do that. I can [inaudible]. I cannot

21.296

125.952003

147.248001

train

[inaudible]. Hello? [inaudible]. Hold on. Hold on. You can you can take blood sugar, but you cannot take a needle out of the arm. Something's wrong with that. No, its not I'm a I'm a tech. I'm not a nurse. A tech. You're not a you don't have to be a nurse to take a, a, a Hello. Can you can let you a, a needle a needle out of my arm all day. Hello? I'm sorry. I'm not [PERSON]? I'm not [inaudible]. Hold on. Give me one second. Let me wipe that blood then 'cause now you're going to get it on your phone. No, [that's okay?]. Hello? Are you in the hospital now? [ORG],

24.653999

147.332993

171.987

train

Are you still in the hospital now? Yes, and they won't and they, they [PERSON]: Oh, I cannot They still won't let me see a doctor I cannot [ORG] I or nothing. I cannot do anything for you if you're in the hospital. I'm only doing home care. If you're in the hospital [crosstalk]. you have to talk to the you have to speak with the [PERSON] Okay. worker there or the nurse there, okay? [inaudible] [discussion?]. Okay, then. [crosstalk]. Sorry about that. Have a good night. Thank

21.701

172.391998

194.093002

train

darling. I will [GPE] then I will call [crosstalk] Yeah. You in the hospital. Yeah. You have to talk to your doctor. We can't do anything. You're [hospitalized?]. They're, they're telling me that I can't talk to a doctor 'cause they won't [crosstalk] You talk you have to talk to your doctor tomorrow. Talk to your doctor Yeah. tomorrow. Okay? Okay. I'll call my doctor tomorrow. [crosstalk] All right. Yeah. Call your doctor tomorrow. Have a good night. I'm going to call [inaudible] now. All right. Bye-bye. Thank you. Can we do blood sugar? Mm-mm.

23.153

194.768005

217.921005

train

Could you just tell me your date of birth and home address, please?

2.098

13.865

15.963

train

[ADDRESS], [GPE], [GPE].

4.863

17.718

22.580999

train

One moment. And may I have a callback number in case we get disconnected? [PHONE]. Thank you, one

17.753

27.149

44.902

train

And how can I help you this evening? I called this morning, and then, someone was supposed to get back to me, but then, they called me. They're gonna get back to me. They get back they get back to me, but the nurse never showed up, and I don't know. It's been two days, and they didn't show up. Um, and this is a nurse for wound care?

21.718

51.23

72.947998

train

They were supposed to come yesterday. I called today, and they said they're gonna call me, and five people called me back. But then [inaudible] weren't there, but [inaudible] whatever, whatever, whatever, but nothing

10.075

75.309998

85.385002

train

So when you called earlier, were you able to get some assistance? Did someone say that someone was gonna come today? They called me, and they called me back, said somebody's gonna call me. Then I had, like I had like two, three phone calls. I don't remember how many, but they called that they're gonna call me. Somebody's gonna call me in a few minutes. That was the end of the [day?]. Okay, one

20.705

104.436996

125.141998

train

[PERSON] hello, [GPE].

2.46

7.033

9.493

train

May you verify your date of birth and mailing address, please?

2.84

13.785

16.625

train

August thirtyth, one thousand, nine hundred and forty.

8.697

17.764999

26.462

train

address is [ADDRESS], [ORG] [ZIP]. Thank you. And how may I assist you today? I went to the hospital last week [inaudible]. Uh, I'm a diabetic, so I know I drink [ORG] I got to drink water. The doctor there, one of the doctors, not all of them, just one, a young one.

23.945

27.74

51.685001

train

He says, "Cut back on your water 'cause I'm gonna give you a water pill." Now, he cutting back on my water. Why is he cutting back on my water? "Don't drink more than fifty% of water a day." That's crazy. I'm a diabetic. I was in the hospital. They said there was nothing wrong with me

24.316999

52.258999

76.575996

train

when I went to the [ORG] not today. Just a moment because I got to sit up. Okay, now I'm sitting up. I don't get up too fast because I'm afraid to fall. I don't have anybody with me. I'm by

23.118999

76.846001

99.964996

train

Now, what I'm trying to find out is this, this man told me don't drink much water. But he gave me forty milligrams of water pills. What does he want me to do? That doesn't make sense. Uh, so you

23.423

100.959999

124.383003

train

I talked to [GPE] yes I talked I talked to [GPE] yesterday. And I told her the same thing I told you. This man who I seen when I was at in the hospital, he tells me, "Don't drink that much water," but I have to urinate.

19.305

125.176003

144.481003

train

Now, why am I urinating like this if he doesn't want me drinking water? I'm by myself. I got a little I-I-I'm not dizzy now. Before I was a little dizzy, so I drank me sixteen ounces of water because I have to drink water. I'm laying down in my bed.

24.806

146.557007

171.363007

train

This man is, is driving me crazy. And I and I live alone. I'm sorry. So did you want to talk to the nurse because, unfortunately, I'm not medically inclined to give you any advice. Okay. Well, let me You want me to give you the nurse's number and transfer you?

24.992001

174.281998

199.274002

train

Yes. But let me wait a minute, maybe I got to get a pencil. Okay. Let me know when you're ready. Give me the nurse's number. eight hundred and sixty-six two hundred and ninety-seven. eight

23.271

199.897995

223.169006

train

hundred and sixty-six. Say eight hundred and sixty-six two hundred and ninety-seven four thousand, seven hundred. Okay? four thousand, seven hundred. Okay. Yeah. Allow me

24.047001

223.809998

247.856995

train

My name is [PERSON], clinical nurse specialist.

3.572

5.769

9.341

train

Who do I have the pleasure of speaking with?

2.39

9.365

11.755

train

May I have [ORG] may I have your, eh, um, address and your date of birth?

4.543

14.121

18.664

train

zero:[ADDRESS], [ORG], [ZIP].

5.679

20.107

25.785999

train

Date of birth, August

2.035

25.881001

27.916

train

one thousand, nine hundred and forty. Okay. Thanks for verifying the [info?]. What's the nature of your call? The nature of my call is that I call and ask for a nurse. I call and ask for a doctor. They're telling me there's no doctor on staff. I cannot I'm n I'm mo not, not

21.313

28.381001

49.694

train

They are telling me there's no doctor but in the hospital, they're telling me there's no nurse on staff. I asked them. Then [PERSON] li uh, uh, one of the paramedics, they still refuse to Hello? [inaudible]. Okay. I'm not hearing you. So [PERSON] are you having a symptom? Are you feeling sick? I have problems with my

23.017

51.077999

74.095001

train

You have a problem with your breathing? Um Yes. have you gone to uh, have you gone to the [GPE]? Do you have any inhaler or any I didn't get I was asking oxygen? the, the one of the ladies, [inaudible] that [case?] and left [inaudible], uh, [afternoon?]. And the other girl, she told me that there's no doctor on staff. Oh, so you were in the hospital and they told you [crosstalk] patient there. Um, I'm just need

24.518999

75.496002

100.014999

train

I'm just needing a little clarity. [crosstalk] my medical. You were in the ho [crosstalk]. You were in the hospital and they told you [crosstalk]. Can you please, um, let me just say one thing? You were in the hospital Yeah. right? And they told you that Yeah. there's no doctor on staff? Yes. When were you in the hospital? All day [PERSON]: Oh, so you were there today? with a needle sticking out of my arm. Oh, so you're yeah. Um,

24.638

100.403

125.041

train

and, um, did you go probably you should have tried a different hospital 'cause I'm not even seeing you on our list? I'm in the hospital. If I can get out it'd be [inaudible], but I cannot walk. Yeah. Um, you are y-you do not have home care services. You do not have It's just [inaudible]. home care services. I can do that. I can [inaudible]. I cannot

21.296

125.952003

147.248001

train

[inaudible]. Hello? [inaudible]. Hold on. Hold on. You can you can take blood sugar, but you cannot take a needle out of the arm. Something's wrong with that. No, its not I'm a I'm a tech. I'm not a nurse. A tech. You're not a you don't have to be a nurse to take a, a, a Hello. Can you can let you a, a needle a needle out of my arm all day. Hello? I'm sorry. I'm not [PERSON]? I'm not [inaudible]. Hold on. Give me one second. Let me wipe that blood then 'cause now you're going to get it on your phone. No, [that's okay?]. Hello? Are you in the hospital now? [ORG],

24.653999

147.332993

171.987

train

Are you still in the hospital now? Yes, and they won't and they, they [PERSON]: Oh, I cannot They still won't let me see a doctor I cannot [ORG] I or nothing. I cannot do anything for you if you're in the hospital. I'm only doing home care. If you're in the hospital [crosstalk]. you have to talk to the you have to speak with the [PERSON] Okay. worker there or the nurse there, okay? [inaudible] [discussion?]. Okay, then. [crosstalk]. Sorry about that. Have a good night. Thank

21.701

172.391998

194.093002

train

darling. I will [GPE] then I will call [crosstalk] Yeah. You in the hospital. Yeah. You have to talk to your doctor. We can't do anything. You're [hospitalized?]. They're, they're telling me that I can't talk to a doctor 'cause they won't [crosstalk] You talk you have to talk to your doctor tomorrow. Talk to your doctor Yeah. tomorrow. Okay? Okay. I'll call my doctor tomorrow. [crosstalk] All right. Yeah. Call your doctor tomorrow. Have a good night. I'm going to call [inaudible] now. All right. Bye-bye. Thank you. Can we do blood sugar? Mm-mm.

23.153

194.768005

217.921005

train

you for calling [ORG].

3.208

1.212

4.42

train

Conversations may be monitored or recorded for quality assurance.

4.16

4.443

8.603

train

For English, please press one.

2.368

9.067

11.435

train

For health plan related questions or to become a member of [ORG], please press one. For prescription drugs or pharmacy, press two. For transportation, press three. For behavioral health, press four.

15.576

21.968

37.543999

train

We value your opinion and want to deliver a great experience when you call us. Would you be willing to take a brief survey at the end of this call? Press one for yes or two for no. To comply with federal privacy regulations, we will ask you to verify some personal information.

24.063999

45.356998

69.420998

train

Good morning. Thank you for calling [ORG]. My name is [GPE]. With whom do I have the pleasure of speaking? Hi, [GPE]. This is [GPE] calling from [ORG]. I'm calling with a Total member on the other line, hold, please. And yes.

14.259

73.723999

87.983002

train

Oh, yeah. I'm just, um, transferring them over. I see that they I wan they needed to get through the prompts. They said they weren't able to get through the prompts. So I just wanted to make sure they were able to get through the prompts, okay? No problem. Um, and what is the V number? Dawn Blake Vseventy million, one hundred and six thousand, nine hundred and forty-one. Okay. Are you transferring ownership?

24.181

89.452003

113.633003

train

No. I never even got into the case. They told me what they needed, uh, to do, and that's and I knew I wasn't Total. Hmm. So that's what I did. No problem. Mm-hmm. No problem. You can Okay. transfer her. Thank

10.918

114.561996

125.480003

train

I just called I want to try to call to [inaudible] management, [GPE].

6.482

8.961

15.443

train

You said care manage say that again, who you were trying to speak with.

3.211

16.065001

19.275999

train

Sorry, I didn't understand. You said you were say that again. The [inaudible] call to care, care, care [inaudible] um, nurse uh, nursing management. You wanted to speak with your care manager. Is it [PERSON]? Yeah, [PERSON]. The Chinese woman. Okay. Can you just give me your date of birth and your mailing

22.798

26.440001

49.237999

train

Okay. [DATE]. My name is, um, [inaudible]. The last one is P-H-I-L-O-M-E-N-E. A-and that's okay. And your, um, address. [inaudible],

20.52

49.980999

70.500999

train

[GPE], one hundred and eleven thousand, two hundred and eighteen. Okay. Thank you so much. All right. Let me see if I can get your care manager for you. So what is this regarding um, to speak with her about? [inaudible] for the for the, um, CPAP machine. Okay. The CPAP. You said the slip-up.

24.266001

72.121002

96.387001

train

For the [inaudible] the physician over there. Nobody never say nothing. Yeah. The CPAP. Yeah. My walker too. Oh, okay. So you-you're calling her about medical supplies that you're calling her about. Yes. Oh, the [ORG] machine, 'cause I'm just reading. Mm-hmm. I'm trying to see. Member is requesting this. The CPAP Okay.

24.114

98.986

123.099998

train

The [ORG] machine. This plus the walker. And the walker. Okay. Yes. Mm-hmm. Okay. 'cause she said tomorrow [inaudible]. Okay. You said tomorrow they were supposed to give it to you. Tomorrow makes one week. One week. Okay. Yes. Mm-hmm. All

24.655001

123.775002

148.429993

train

right. All right. All right. Okay. Let me see if she's available to speak with you. Um, uh, let me see if that phone requests CPAP machine. Okay. So I see that they've been trying to get in touch with the doctor regarding the [ORG] machine.

23.676001

149.188995

172.865005

train

[PERSON]. So they've been trying to get in contact with the doctor to get, um, the prescription for the [ORG] machine, and that was up to yesterday they were trying. Um, they called a couple times. Um, but you said you still wanted to speak with the care manager, right? Who called? Who called? Who [inaudible]? No, not you. You didn't call.

21.162001

174.113007

195.274994

train

The care team was, um, trying [crosstalk]. I called there. I, I, I yes, I admit, I just called yesterday. I left a message for [PERSON] too. I called yesterday. Oh, okay. No, I'm [inaudible]. saying called the doctor about the [ORG] machine r um, prescription [inaudible]. Oh, the oh, oh, the doctor I called yesterday. Oh, wow. No. Okay. We called the doctor to see if they Let me call there [inaudible]. can get in touch with them, but they have not got

23.202999

195.544998

218.748001

train

the [ORG] machine [pre-um-scription?]. Oh, okay. So they reached out, meaning the supply team here at [GPE]. They reached out to the doctor's office, but they have not got anything back since they reached out, and that was yesterday.

17.297001

219.220001

236.516998

train

Okay. But Yes, but I do you still want to speak with the care manager? Because that's what you wanted to know, right? Yeah, because I yeah, because I, I, I, I did get I just called to get I just I want to talk to care manager I want to talk I'll call, um they offer the, the [ORG]. The CPAP, um I call [inaudible] I'll call. You're gonna call the doctor's

23.389

238.272003

261.661011

train

No, no. I called I called I called somebody yesterday [PERSON] for the [ORG]. Oh, you called here to see about the [ORG] machine. Yes. Oh, okay. Yes, yes. I understand. All right. Well, do you still want me to put in a message to speak with the care manager, or that's what you wanted to know about, if they if they got the prescription for the P CPAP machine? We don't have it yet. They're still gonna trying to get in touch with the doctor for it.

23.709

263.703003

287.411987

train

Okay. That's it. Um, so I, I can definitely send a message to the care manager to give you a call. Would you like that? [inaudible]. No. Yes. [inaudible]. Yes, you said, or no? Yes. I said yes. Yes. Okay. No problem then. Sorry. I just wanted to be sure. All right. So I'll let the care manager know to give you a call back. Is there anything else I can help you

24.266001

288.79599

313.062012

train

My n-next one uh, the next one I just called about today. Um, [inaudible].

23.000999

316.740997

339.742004

train

So you say you were calling about a bed as well. [inaudible]. Yeah. It, it [PERSON] it, it, it looks fancy. Okay. Uh, I'm not sure what you're asking. Can you repeat that for me?

19.677

340.703003

360.380005

train

Oh, it, it, it, it, um, it, it, it, it [inaudible] want to put it. It says [PERSON]: [PERSON]. The P. What and that's and is that, uh, equipment, or what is that? Oh, [inaudible].

22.613001

361.796997

384.410004

train

I used to want to look, uh, uh, uh, like that. [inaudible]. But for the [inaudible] I have to go to the

23.187

385.252991

408.440002

train

bathroom too much. It's not easy for me. Okay. I'm not too sure what, what you're referring to, but, um, is it something that you want me to put in requests for, like medical supplies, or what, [PERSON] I'm not sure what Okay. it is.

23.608

408.911987

432.519989

train

Okay. So is there anything else I can help you with besides, um, send a message so you can speak with your care manager? For now. Yeah. No, that's it. Is there anything else I can do? Hello?

23.035

434.662994

457.697998

train

Yeah, I said yes. Yeah. So anything else I said yes to [inaudible]. was there any-any-anything else I can help you with? If there's nothing else, I hope you [inaudible]. have a great day. [inaudible] I will try it, okay? Okay. Well, I hope [inaudible]. Okay. Thank you. Uh, no problem. Have a great day and thank you for calling [ORG]. Yes. You, too. You, too. Thank you.

23.76

458.997009

482.756989

train

[PERSON], I am [PERSON] calling, um, [PERSON].

3.329

4.322

7.651

train

Her birthday is ten twenty-threerd 'forty-six.

3.369

8.052

11.421

train

Her address, [ADDRESS], [GPE], [ZIP].

4.392

13.205

17.597

train

I do see her that she's a [ORG] member.

2.006

18.579

20.584999

train

Allow me a moment to get someone from that, that department on the line. [inaudible]. Okay.

4.573

22.559

27.132

train

Conversations may be monitored or recorded for quality assurance.

3.832

3.328

7.16

train

For English, please press Please be advised effective November eighteenth, two thousand and twenty-three, the hours of operations for home care and non-clinical matters will be changing to AM

13.299

9.634

22.933001

train

to PM seven days a week, including holidays. For clinical matters, the hours of operations will remain the same. We value your opinion and want to deliver a great experience when you call us. Would you be willing to take a brief survey at the end of this call? Press one for yes or two for no.

19.794001

23.233999

43.028

train

If you are a patient or calling about a patient, please press one. To comply with federal privacy regulations, we will ask you to verify some personal information.

11.02

44.547001

55.567001

train

Good afternoon. Thank you for calling [ORG]. My name is [PERSON]. Who do I have the pleasure of speaking with today? Hi, [PERSON]. It's [PERSON]. How are you? Hey, I'm good. Thank you. Yourself? I'm okay. You're going in and out, by the way. I don't know what's Oh, really? going on with the sound. Oh. Yeah. That's been happening with all of my calls for the last Oh, wow. like, three people. Yeah. Um Let's see if I can

23.254

105.448997

128.703003

train

make this work. How can I assist? All right. I called earlier, and this is the same member. He just he's calling back. He says that a nurse was supposed to come yesterday for wound care. So when he called earlier, um, I spoke with [PERSON], so I'm not sure what happened with Hmm. him and [PERSON], so [crosstalk] yeah.

17.921

129.225998

147.147003

train

I'm sorry. Um, so when I when he just now, I asked him, I said, "Well, when you called earlier and, um, you spoke with someone else," I said, "What did they tell you?" He said people have just been calling him back or telling him Yeah. [PERSON], Laneke Hello? I can't hear I can't hear anything. Really? Oh my goodness. Wow. Yeah. It's k it's like yeah. And I hear you fine. I don't know what's going on with the phone. And I hear you fine.

24.469

147.957001

172.425995

train

Hello? Can you hear me? Hello? Yeah. This like, or I can hear no. So I can hear like, I can hear some so when you say, "Can you can you hear me?" I can hear that, and then it goes, um, uh, like, it goes blank. So is it possible can I call you on [LOC]? Yeah. Message Can I? me on [LOC].

23.658001

172.882004

196.539993

train

I'll do that. I'll message you on [LOC]. Oh, yeah. Call me call me on [ORG]. Call me on [LOC]. Right. Okay. No problem.

6.801

197.063004

203.863998

train

Conversations may be monitored or recorded for quality assurance.

3.853

3.326

7.179

train

Datasets:

compulsi0n
/

heart-failure-audio

Models trained or fine-tuned on compulsi0n/heart-failure-audio

compulsi0n/whisper-hf-lora

compulsi0n/whisper-hf-rslora