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570,175,202,807,586,800 | negative | 1 | Customer Service Issue | 1 | United | null | sothenbethsaid | null | 0 | @united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out | null | 2015-02-24 02:55:36 -0800 | Nottingham | London |
570,173,090,774,294,500 | negative | 1 | Lost Luggage | 1 | United | null | michaelsalinger | null | 0 | @united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage | null | 2015-02-24 02:47:12 -0800 | mentor, Ohio | Eastern Time (US & Canada) |
570,172,921,102,143,500 | neutral | 1 | null | null | United | null | JesseLitsch | null | 0 | @united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago | null | 2015-02-24 02:46:32 -0800 | null | null |
570,169,567,374,401,540 | negative | 0.7115 | Customer Service Issue | 0.7115 | United | null | sothenbethsaid | null | 0 | @united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim | null | 2015-02-24 02:33:12 -0800 | Nottingham | London |
570,165,459,783,450,600 | negative | 0.6635 | Lost Luggage | 0.6635 | United | null | LukeGzus | null | 0 | @united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere. | null | 2015-02-24 02:16:53 -0800 | null | null |
570,164,810,144,481,300 | neutral | 0.6762 | null | null | United | null | 8629Fissile | null | 0 | @united Okay thank you | null | 2015-02-24 02:14:18 -0800 | null | London |
570,163,662,100,549,600 | neutral | 0.6904 | null | 0 | United | null | LukeGzus | null | 0 | @united I've filed the claim but have no way of calling for updates. Is there another way to do this? | null | 2015-02-24 02:09:44 -0800 | null | null |
570,163,259,560,452,100 | negative | 1 | Customer Service Issue | 1 | United | null | shortfatnhappy | null | 0 | @united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr | null | 2015-02-24 02:08:08 -0800 | Seoul City to LA | Pacific Time (US & Canada) |
570,160,394,494,480,400 | negative | 1 | Lost Luggage | 1 | United | null | LukeGzus | null | 0 | @united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes.... | null | 2015-02-24 01:56:45 -0800 | null | null |
570,160,277,934,747,650 | positive | 1 | null | null | United | null | PhilFromChico | null | 0 | @united Thank you for the cheese platter and abundance of entertainment options. Time just flew by. | null | 2015-02-24 01:56:17 -0800 | New York City, NY | Pacific Time (US & Canada) |
570,160,120,698,679,300 | negative | 1 | Customer Service Issue | 0.6975 | United | null | Finrz | null | 0 | @united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN | null | 2015-02-24 01:55:40 -0800 | iPhone: 55.946030,-3.189382 | Hawaii |
570,159,741,441,335,300 | negative | 0.6775 | Customer Service Issue | 0.3513 | United | null | FreedomFilmNJ | null | 0 | @united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat. | null | 2015-02-24 01:54:10 -0800 | New York | Eastern Time (US & Canada) |
570,151,698,489,954,300 | negative | 1 | Late Flight | 1 | United | null | DJPartyMarty | null | 0 | @united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome | [45.58711296, -122.58038932] | 2015-02-24 01:22:12 -0800 | null | Pacific Time (US & Canada) |
570,151,672,070,205,440 | negative | 1 | Customer Service Issue | 1 | United | null | sothenbethsaid | null | 1 | @united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines | null | 2015-02-24 01:22:06 -0800 | Nottingham | London |
570,144,025,451,339,800 | negative | 0.69 | Lost Luggage | 0.69 | United | null | michaelsalinger | null | 0 | @united how we looking on getting those bags to Lusaka | null | 2015-02-24 00:51:43 -0800 | mentor, Ohio | Eastern Time (US & Canada) |
570,143,097,809,707,000 | negative | 1 | Lost Luggage | 1 | United | null | 8629Fissile | null | 0 | @united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday! | null | 2015-02-24 00:48:01 -0800 | null | London |
570,142,263,290,011,650 | positive | 1 | null | null | United | null | The5y5Adm1n | null | 0 | @united thank you. Been trying for two days to set this up. | null | 2015-02-24 00:44:42 -0800 | null | null |
570,138,826,032,713,700 | negative | 1 | Can't Tell | 0.6957 | United | null | urno12 | null | 0 | @united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight | null | 2015-02-24 00:31:03 -0800 | bonkers in Yonkers | New Delhi |
570,136,977,074,491,400 | negative | 1 | Can't Tell | 0.3635 | United | null | vancouverbrit | null | 0 | @united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning??? | null | 2015-02-24 00:23:42 -0800 | Vancouver BC | Pacific Time (US & Canada) |
570,135,557,151,580,160 | neutral | 0.6376 | null | 0 | United | null | The5y5Adm1n | null | 0 | @united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx | null | 2015-02-24 00:18:04 -0800 | null | null |
570,129,828,969,459,700 | negative | 1 | Cancelled Flight | 0.6829 | United | null | lindaSWC | null | 0 | @united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that... | null | 2015-02-23 23:55:18 -0800 | null | null |
570,126,668,922,294,300 | positive | 1 | null | null | United | null | raulcordenillo | null | 0 | @united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer | [59.38247253, 18.00789007] | 2015-02-23 23:42:44 -0800 | Stockholm, Sweden | Stockholm |
570,122,958,695,477,250 | positive | 1 | null | null | United | null | urno12 | null | 0 | @united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care | null | 2015-02-23 23:28:00 -0800 | bonkers in Yonkers | New Delhi |
570,121,588,487,663,600 | positive | 1 | null | null | United | null | FIETA_DOC | null | 0 | @united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal! | null | 2015-02-23 23:22:33 -0800 | Madison, NJ | null |
570,121,361,953,202,200 | negative | 1 | Flight Attendant Complaints | 0.3474 | United | null | CellucorJulio | null | 0 | @united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room... | null | 2015-02-23 23:21:39 -0800 | Central Time (US & Canada) |
|
570,121,135,603,486,700 | neutral | 0.6429 | null | 0 | United | null | michaelsalinger | null | 0 | @united keep me updated. Let me know that the bags make the flight to j-burg | null | 2015-02-23 23:20:45 -0800 | mentor, Ohio | Eastern Time (US & Canada) |
570,119,457,286,328,300 | negative | 1 | Lost Luggage | 0.3553 | United | null | tiffy_mac | null | 0 | @united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back! | null | 2015-02-23 23:14:05 -0800 | Brighton, UK
| null |
570,119,247,982,137,340 | negative | 1 | Lost Luggage | 1 | United | null | tiffy_mac | null | 0 | @united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money.. | null | 2015-02-23 23:13:15 -0800 | Brighton, UK
| null |
570,116,209,263,427,600 | negative | 1 | Customer Service Issue | 1 | United | null | lindaSWC | null | 1 | @united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United. | null | 2015-02-23 23:01:11 -0800 | null | null |
570,115,452,568,891,400 | negative | 1 | Late Flight | 0.6632 | United | null | vaficionado | null | 0 | @united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here. | null | 2015-02-23 22:58:10 -0800 | All over, but mostly NorCal | Pacific Time (US & Canada) |
570,115,366,023,770,100 | negative | 1 | Customer Service Issue | 1 | United | null | 747_TJ | null | 0 | @united Thanks for the lack of help and the canned response from the 1K desk! | null | 2015-02-23 22:57:50 -0800 | null | null |
570,115,302,991,777,800 | negative | 1 | Bad Flight | 0.6736 | United | null | 747_TJ | null | 0 | @united It's too bad UA has had another unforeseeable operational issue on my return flight. | null | 2015-02-23 22:57:35 -0800 | null | null |
570,115,243,747,074,050 | neutral | 1 | null | null | United | null | xRaeCatherine | null | 0 | @united I would like to know what's going on before his current flight lands. | null | 2015-02-23 22:57:20 -0800 | null | null |
570,114,536,448,995,300 | negative | 1 | Lost Luggage | 0.3684 | United | null | mortgagesbycoop | null | 0 | @united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery? | null | 2015-02-23 22:54:32 -0800 | New Jersey | null |
570,110,386,827,087,900 | negative | 1 | Cancelled Flight | 0.3444 | United | null | kbleggett | null | 0 | @united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL | null | 2015-02-23 22:38:03 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,109,851,709,218,800 | positive | 1 | null | null | United | null | Emily_VII | null | 0 | @united you are one great airline ❤️ | null | 2015-02-23 22:35:55 -0800 | null | Hawaii |
570,108,801,711,341,600 | negative | 1 | Customer Service Issue | 0.6833 | United | null | fairplay500 | null | 0 | @united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required | [0.0, 0.0] | 2015-02-23 22:31:45 -0800 | Huntsville AL USA | Central Time (US & Canada) |
570,108,724,636,831,740 | negative | 0.6721 | Customer Service Issue | 0.6721 | United | null | kbleggett | null | 0 | @lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ. | null | 2015-02-23 22:31:26 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,107,683,027,718,140 | negative | 1 | Late Flight | 0.6712 | United | null | lindaSWC | null | 1 | @united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1. | null | 2015-02-23 22:27:18 -0800 | null | null |
570,106,900,970,221,600 | neutral | 0.6738 | null | 0 | United | null | fairplay500 | null | 0 | @united This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )? | [0.0, 0.0] | 2015-02-23 22:24:11 -0800 | Huntsville AL USA | Central Time (US & Canada) |
570,106,717,490,393,100 | negative | 0.6632 | Lost Luggage | 0.6632 | United | null | mortgagesbycoop | null | 0 | @united okay ase24766m. Find our luggage. | null | 2015-02-23 22:23:28 -0800 | New Jersey | null |
570,106,573,395,087,360 | negative | 0.6633 | Customer Service Issue | 0.3571 | United | null | cristobalwong | null | 0 | @united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online... | null | 2015-02-23 22:22:53 -0800 | San Francisco Bay Area | null |
570,106,249,024,446,460 | neutral | 0.676 | null | 0 | United | null | fairplay500 | null | 0 | @united I send you an urgent message via [email protected]. BG0KWM Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL | [0.0, 0.0] | 2015-02-23 22:21:36 -0800 | Huntsville AL USA | Central Time (US & Canada) |
570,105,665,093,369,860 | neutral | 1 | null | null | United | null | The_Playmaker20 | null | 0 | @united thanks! Will you guys be getting the A380s anytime soon? | null | 2015-02-23 22:19:17 -0800 | null | null |
570,105,441,688,158,200 | negative | 0.6492 | Lost Luggage | 0.6492 | United | null | kevinforgoogle | null | 0 | @united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing... | null | 2015-02-23 22:18:24 -0800 | San Francisco, CA | null |
570,105,020,999,344,100 | positive | 1 | null | null | United | null | MelanieSpring | null | 0 | “@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help! | null | 2015-02-23 22:16:43 -0800 | Washington, DC | Eastern Time (US & Canada) |
570,104,913,390,207,000 | negative | 1 | Lost Luggage | 1 | United | null | mortgagesbycoop | null | 1 | @united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!! | null | 2015-02-23 22:16:18 -0800 | New Jersey | null |
570,104,743,747,416,060 | negative | 0.6667 | Customer Service Issue | 0.3542 | United | null | Meyer47 | null | 0 | @united what is that going to do for you? Nothing just like you always do | null | 2015-02-23 22:15:37 -0800 | Iowa | null |
570,102,725,842,575,360 | neutral | 1 | null | null | United | null | dafg42 | null | 0 | @united I sent in my feedback. Thank you. | null | 2015-02-23 22:07:36 -0800 | null | Arizona |
570,101,817,041,748,000 | negative | 0.6438 | Can't Tell | 0.3318 | United | null | kbleggett | null | 0 | @united plus what about food? And taxis? | null | 2015-02-23 22:03:59 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,101,670,882,840,600 | negative | 0.6737 | Can't Tell | 0.6737 | United | null | kbleggett | null | 0 | @united you are offering us 8 rooms for 32 people #FAIL | null | 2015-02-23 22:03:24 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,100,438,487,314,400 | negative | 1 | Flight Attendant Complaints | 0.3449 | United | null | kbleggett | null | 0 | @united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing | null | 2015-02-23 21:58:31 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,100,214,733,738,000 | negative | 0.3579 | Customer Service Issue | 0.3579 | United | null | ajpape | null | 0 | @united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks. | null | 2015-02-23 21:57:37 -0800 | Boulder, CO | Mountain Time (US & Canada) |
570,099,762,709,581,800 | neutral | 0.7065 | null | 0 | United | null | FIETA_DOC | null | 0 | @united yes I do. | null | 2015-02-23 21:55:50 -0800 | Madison, NJ | null |
570,099,717,314,457,600 | negative | 1 | Customer Service Issue | 0.6766 | United | null | kbleggett | null | 0 | @united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail | null | 2015-02-23 21:55:39 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,097,432,383,651,840 | negative | 1 | Late Flight | 1 | United | null | DavidRogerswork | null | 0 | @united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer. | null | 2015-02-23 21:46:34 -0800 | null | null |
570,096,582,546,165,760 | negative | 1 | Can't Tell | 1 | United | null | mbarnas | null | 0 | @united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines | [32.86680572, -80.01338439] | 2015-02-23 21:43:11 -0800 | Rochester, NY | Eastern Time (US & Canada) |
570,096,448,571,732,000 | negative | 1 | Customer Service Issue | 1 | United | null | real_steve_ward | null | 0 | @united Thanks; might want to fix this line: "Our Customer Care team is currently responding to most inquiries within 7-10 business days." | null | 2015-02-23 21:42:39 -0800 | Chicago / Orlando / airplanes | Eastern Time (US & Canada) |
570,095,499,287,506,940 | positive | 1 | null | null | United | null | The_Playmaker20 | null | 0 | @united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small! | null | 2015-02-23 21:38:53 -0800 | null | null |
570,095,172,303,900,700 | negative | 1 | Flight Booking Problems | 0.6842 | United | null | FIETA_DOC | null | 0 | @united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket. | null | 2015-02-23 21:37:35 -0800 | Madison, NJ | null |
570,093,170,874,302,460 | neutral | 1 | null | null | United | null | FIETA_DOC | null | 0 | @united Deep Vein thrombosis | null | 2015-02-23 21:29:38 -0800 | Madison, NJ | null |
570,092,741,654,401,000 | negative | 1 | Customer Service Issue | 0.346 | United | null | lindaSWC | null | 1 | @united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go! | null | 2015-02-23 21:27:56 -0800 | null | null |
570,092,599,316,389,900 | negative | 1 | Late Flight | 1 | United | null | CellucorJulio | null | 0 | @united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6 | null | 2015-02-23 21:27:22 -0800 | Central Time (US & Canada) |
|
570,092,196,247,969,800 | negative | 1 | Late Flight | 0.6876 | United | null | RissaWissa | null | 0 | Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier | null | 2015-02-23 21:25:46 -0800 | null | America/Chicago |
570,091,216,013,955,100 | negative | 1 | Lost Luggage | 1 | United | null | ajpape | null | 1 | @united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail | null | 2015-02-23 21:21:52 -0800 | Boulder, CO | Mountain Time (US & Canada) |
570,091,109,675,769,860 | negative | 1 | Cancelled Flight | 1 | United | null | Meyer47 | null | 1 | @united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here. | null | 2015-02-23 21:21:26 -0800 | Iowa | null |
570,091,033,368,899,600 | neutral | 0.6373 | null | 0 | United | null | DJPartyMarty | null | 0 | @united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight | [41.9785651, -87.90833965] | 2015-02-23 21:21:08 -0800 | null | Pacific Time (US & Canada) |
570,090,102,195,486,700 | negative | 0.6641 | Customer Service Issue | 0.3424 | United | null | Darquenloveli | null | 0 | “@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx | null | 2015-02-23 21:17:26 -0800 | Texas | Central Time (US & Canada) |
570,088,980,278,059,000 | neutral | 1 | null | null | United | null | paula1231970 | null | 0 | @united what time does check in open for flight no UA80 from Manchester to Newark today ? | [53.36729431, -2.27861694] | 2015-02-23 21:12:59 -0800 | null | London |
570,087,435,759,185,900 | negative | 1 | Late Flight | 0.7048 | United | null | alikat9220 | null | 0 | @united good to know you will open the closed doors for "premier passengers" after safety briefings on delayed flights. #annoyed. | [41.98202331, -87.90374263] | 2015-02-23 21:06:51 -0800 | null | Central Time (US & Canada) |
570,087,270,524,411,900 | neutral | 1 | null | null | United | null | fortytoo | null | 0 | @united DM sent | null | 2015-02-23 21:06:11 -0800 | WX report for 41 Mile, Hwy 50 | Pacific Time (US & Canada) |
570,087,006,593,642,500 | negative | 1 | Late Flight | 1 | United | null | macefaceeeee | null | 1 | @united yea get me to phoenix already. Delays all day with you people. It's bullshit. | null | 2015-02-23 21:05:08 -0800 | null | Pacific Time (US & Canada) |
570,086,475,989,061,600 | negative | 1 | Late Flight | 1 | United | null | DaniOnTheFritz | null | 0 | @united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights. | null | 2015-02-23 21:03:02 -0800 | Missouri | Central Time (US & Canada) |
570,086,399,627,685,900 | positive | 1 | null | null | United | null | drewziIIa | null | 0 | @united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :) | null | 2015-02-23 21:02:44 -0800 | null | Central Time (US & Canada) |
570,085,628,576,202,750 | negative | 1 | Damaged Luggage | 0.6846 | United | null | petergau | null | 0 | @united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture | null | 2015-02-23 20:59:40 -0800 | NYC | Central Time (US & Canada) |
570,085,589,011,148,800 | positive | 1 | null | null | United | null | tomcrabtree | null | 0 | @united But thanks for asking | null | 2015-02-23 20:59:30 -0800 | San Francisco | Pacific Time (US & Canada) |
570,085,448,271,335,400 | negative | 1 | Cancelled Flight | 0.6567 | United | null | tomcrabtree | null | 1 | @united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it. | null | 2015-02-23 20:58:57 -0800 | San Francisco | Pacific Time (US & Canada) |
570,085,056,401,838,100 | negative | 1 | Lost Luggage | 1 | United | null | ColtonWoytas | null | 0 | @united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight. | null | 2015-02-23 20:57:23 -0800 | NY | Mountain Time (US & Canada) |
570,083,898,031,513,600 | negative | 1 | Can't Tell | 0.6473 | United | null | FIETA_DOC | null | 0 | @united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B | null | 2015-02-23 20:52:47 -0800 | Madison, NJ | null |
570,083,397,873,373,200 | negative | 1 | Flight Attendant Complaints | 1 | United | null | KeenanPam | null | 0 | @united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away. | null | 2015-02-23 20:50:48 -0800 | null | null |
570,083,363,169,669,100 | neutral | 0.6842 | null | null | United | null | rholbrook | null | 0 | @united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly. | null | 2015-02-23 20:50:40 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
570,083,063,331,319,800 | positive | 1 | null | null | United | null | CaseyWoodTV | null | 0 | @united you too! | null | 2015-02-23 20:49:28 -0800 | null | Eastern Time (US & Canada) |
570,082,960,700,870,660 | positive | 1 | null | null | United | null | PhilFromChico | null | 0 | @united is my favorite airline. | null | 2015-02-23 20:49:04 -0800 | New York City, NY | Pacific Time (US & Canada) |
570,082,564,502,728,700 | negative | 0.6354 | Can't Tell | 0.3431 | United | null | kbleggett | null | 0 | @united seriously #fail on making strangers share a room | null | 2015-02-23 20:47:29 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,082,243,596,591,100 | neutral | 0.6533 | null | 0 | United | null | zach_wardroup | null | 0 | @united @luke_mcintosh68 nah you wouldn't | null | 2015-02-23 20:46:13 -0800 | [Colorado] | null |
570,081,568,733,192,200 | negative | 0.6563 | Lost Luggage | 0.6563 | United | null | michaelsalinger | null | 0 | @united we needed them here asap. Will they make it on today's flight? | null | 2015-02-23 20:43:32 -0800 | mentor, Ohio | Eastern Time (US & Canada) |
570,081,552,891,125,760 | negative | 1 | Customer Service Issue | 0.6667 | United | null | Tdrag97 | null | 0 | @united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why | null | 2015-02-23 20:43:28 -0800 | null | Central America |
570,081,411,715,059,700 | neutral | 1 | null | null | United | null | Siv | null | 0 | @united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help? | [37.7994546, -122.427629] | 2015-02-23 20:42:54 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
570,081,213,404,180,500 | neutral | 0.6489 | null | 0 | United | null | xRaeCatherine | null | 0 | @united I sent the message. Let me know ASAP. | null | 2015-02-23 20:42:07 -0800 | null | null |
570,080,863,720,878,100 | negative | 1 | Flight Attendant Complaints | 0.3847 | United | null | kbleggett | null | 0 | @united why would they make me share a room? | null | 2015-02-23 20:40:44 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,079,868,253,298,700 | negative | 1 | Customer Service Issue | 1 | United | null | fortytoo | null | 0 | @united tried calling too, but w/25 min phn wait means we'd miss options anyway | null | 2015-02-23 20:36:46 -0800 | WX report for 41 Mile, Hwy 50 | Pacific Time (US & Canada) |
570,079,699,595,980,800 | negative | 1 | Late Flight | 1 | United | null | MelanieSpring | null | 0 | @united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please? | null | 2015-02-23 20:36:06 -0800 | Washington, DC | Eastern Time (US & Canada) |
570,079,676,204,347,400 | negative | 1 | Customer Service Issue | 0.7008 | United | null | kbleggett | null | 0 | @united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth | null | 2015-02-23 20:36:01 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,079,549,914,005,500 | negative | 1 | Cancelled Flight | 0.7201 | United | null | fortytoo | null | 0 | @united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund | null | 2015-02-23 20:35:30 -0800 | WX report for 41 Mile, Hwy 50 | Pacific Time (US & Canada) |
570,079,536,815,034,400 | neutral | 0.6548 | null | null | United | null | CaseyWoodTV | null | 0 | @united i understand, thanks | null | 2015-02-23 20:35:27 -0800 | null | Eastern Time (US & Canada) |
570,079,237,350,101,000 | negative | 1 | Customer Service Issue | 1 | United | null | throthra | null | 0 | @united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please. | null | 2015-02-23 20:34:16 -0800 | null | null |
570,079,041,547,472,900 | negative | 1 | Late Flight | 1 | United | null | DJPartyMarty | null | 0 | @united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United | [41.97777091, -87.90782014] | 2015-02-23 20:33:29 -0800 | null | Pacific Time (US & Canada) |
570,078,894,008,594,400 | negative | 1 | Customer Service Issue | 0.3505 | United | null | Darquenloveli | null | 1 | @united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement | null | 2015-02-23 20:32:54 -0800 | Texas | Central Time (US & Canada) |
570,078,733,735,821,300 | negative | 1 | Flight Attendant Complaints | 0.672 | United | null | throthra | null | 0 | @united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp' | null | 2015-02-23 20:32:16 -0800 | null | null |
570,078,718,028,222,460 | positive | 0.688 | null | 0 | United | null | luke_mcintosh68 | null | 0 | @united man I can't wait to book my ticket now! Thanks JP you're a life sabe | null | 2015-02-23 20:32:12 -0800 | Colorado | null |
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