Frequently Asked Questions

Is it safe to book online- how do I know that your company is legitimate?

Book your Maui accommodations safely and with confidence! We accept all major credit cards on our secure site (no risky wiring or money orders) and travelers can book our properties with confidence knowing that we are a Hawaii-licensed travel agency (Maui Gold Condos LLC TAR-6626)!

Is the condo I see on the Internet the one I get?

Yes, we rent the specific property you see in full detail on our website. We believe that this is the only way to ensure your complete satisfaction with your accommodation.

Making a Reservation Online

With the Maui Gold Condos online reservation system you are able to make reservations and payments online on our secure website.

If you have any questions about online reservations, please contact us, toll-free, at 1-877-874-4825.

What is required to make a reservation?

When you find the property of your choice you can either book the property online. When making your reservation we require a 50% deposit. The remaining balance is due 60 days prior to check-in.

When is check-in & check-out time?

Most properties will be available for check-in at 3:00 or 4:00pm. Please check with us in advance if you have an early flight arrival time as an early check-in may be possible.

Check out time is 10:00am for most properties.

How will I receive my confirmation and arrival instructions from MAUI GOLD CONDOS?

All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the domain to your list of accepted email addresses. You will receive a reservation confirmation including directions and arrival instructions via email within minutes of making your reservation.  If you have not received these emails, please contact us at 877-874-4825.

Is there shopping near by?

Yes, there are many shops and restaurants within 2 miles of most of our properties, and many of our properties have shops and restaurants within walking distance.

How many people are allowed to stay in each home?

Occupancy may not exceed what is posted for each property on that unit's webpage. Maximum occupancy includes any infants and/or children. Please check the specific occupancy information provided for the unit you are interested in as several units have lower maximum occupancies than what is stated below.

The following outlines the general maximum occupancy for each home, unless otherwise posted:

1 bedrooms sleep maximum of 4
2 bedrooms sleep maximum of 6 (Maui Kamaole I205 strict maximum of 5)
3 bedrooms sleep maximum of 7-8

Is there air conditioning?

Most of our condos have air conditioning, but many units only have air conditioning in one room (this may be the living room or bedroom)- we try to state the number and locations of air conditioners for each property under "Amenities" on the property page, so be sure to check there for specific information regarding the location and number of air conditioners for the unit(s) you are interested in.

Is there a fully equipped kitchen in all vacation condos?

Yes, every 1-bedroom and larger condo has a fully equipped kitchen including:

Refrigerator, stove/oven, microwave, dishwasher, blender, coffee maker, toaster, pots & pans, dishes, glasses, silverware and cooking utensils, iron and ironing board, vacuum cleaner, broom, and dust pan.
*Maui Banyan studio units do not have a stove or oven, just small convenience kitchenettes with microwave.

Are linens and towels provided?

Yes, there are linens and towels provided in each condo. All bedding is provided and towels are supplied, including beach towels.

Are the vacation condos cleaned daily?

No, the vacation home is cleaned before your arrival and after your departure. You can request a Mid-stay Clean at an additional charge, generally $35/hour with a 3-4 hour minimum. A Mid-stay Clean includes: changing linens and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products.

Are the properties Non-Smoking?

Yes, all of our properties are strictly Non-Smoking. Smoking is only allowed outside the buildings in designated smoking areas, not in the unit or on the lanais (patios).

What sort of extras are provided in the units?

Our "Maui Gold Condos Exclusive" units, 1-bedroom and larger (see a list of these properties near the bottom of our homepage) offer:
•    Free local and US/Canada long-distance calls
•    Free high-speed internet (WiFi)
•    Boogie Boards
•    Beach towels
•    Beach chairs
•    Cooler
•    Baby Pack-n-Play portacrib/playpens
•    Baby booster seat or high chair
•    DVDs