May 22, 2020

Netflix stops charging customers who never watch

Netflix says it will now start to cancel accounts that have watched nothing in more than a year, but have still been paying subscription fees. Users with dormant accounts will receive a notification asking if they want to continue with their subscription, and those who do not respond will have their account cancelled. Affected account holders will receive a warning from Netflix in the form of an email before their accounts are deactivated. "We're asking everyone who has not watched anything on Netflix for a year since they joined to confirm they want to keep their membership," Mr Wu said. Netflix will retain viewing data from deactivated accounts, so if a user wants to re-subscribe at a later date they will be able to access their individualised preferences.

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