An exception occurs during the sync of Citrix resources to Workspace ONE Access because of a common error in the Integration Broker setup, where the Identity setting has been configured for the wrong application pool.


During sync, the following exception occurs in the Integration Broker log.

IntegrationBrokerLogger Error 1002 2017-04-04 19:10:38,936 (16) HznXenIntegrationBroker.ApplicationException.ServiceErrorHandler - Connecting to remote server failed with the following error message : The client cannot connect to the destination specified in the request. Verify that the service on the destination is running and is accepting requests. Consult the logs and documentation for the WS-Management service running on the destination, most commonly IIS or WinRM. If the destination is the WinRM service, run the following command on the destination to analyze and configure the WinRM service: "winrm quickconfig". For more information, see the about_Remote_Troubleshooting Help topic. at System.Management.Automation.Runspaces.AsyncResult.EndInvoke()


This error occurs if the Identity setting is not configured correctly or if it is configured for the wrong application pool.


Configure the Identity setting in the application pool that is attached to the Integration Broker. This may be different from the Default Application Pool.

To verify the correct application pool:

  1. In IIS Manager, click Application Pools in the left pane.
  2. Right-click the application pool and select View Applications.
  3. Verify that the Integration Broker appears in the list of applications.

To configure the Identity setting for the application pool, follow the instructions in Configure IIS Manager Settings for the Workspace ONE Access Integration Broker.