Originally answered Nov 8, 2019

  1. Getting senior leaders to provide funding, demonstrate support, and lead by example.
  2. Balancing people, process, and technology components — not focusing on rolling out tools.
  3. Delivering tangible business benefits that support organizational objectives and priorities.
  4. Motivating people to share, innovate, reuse, collaborate, and learn.
  5. Establishing a vision for how knowledge management should work, and relentlessly working towards making that vision a reality by implementing, improving, and iterating.
  6. Defining compelling use cases clearly showing the advantages over existing alternatives, and answering the question “what’s in it for me?”
  7. Getting people to openly ask for help.
  8. Making useful information easily findable.
  9. Connecting people to each other so they can help each other at the time of need.
  10. Improving decisions, actions, and learning.
  11. Focusing on a few initiatives, setting a few simple goals, and not trying to tackle everything possible.
  12. Delivering what people want and the organization needs, not what is trendy.
  13. Communicating by pull and opt-in, not by push.
  14. Augmenting and automating processes using analytics, cognitive computing, and related techniques.
  15. Integrating knowledge management into existing processes, workflows, and systems so that it is not perceived as extra work or yet another tool to have to learn and use.

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