New workshop: CRM – from the philosophy to the usable system



  • What does customer relationship management (CRM) mean?
  • What process levels does a CRM contain?
  • How are the relevant components of the CRM selected?
  • How is the software provider selected?

These and many other questions relating to the topic of CRM will be covered in the presentation – as always informatively, interactively and with a large amount of facts, information and criteria for decision-making to take away. Interested? There is further information here.