If any results, reports, or letters are flagged for further action, we will phone or message you (the same day if the matter is urgent) to make an appointment with your usual doctor. If we are unable to contact you by phone, we will send a letter and, if that is unsuccessful, we will send a letter via registered mail.

We perform regular searches of patient files for flagged recalls (for recurrent or recommended tests, check-ups and treatments) and send reminder letters to patients. If you receive such a letter, please respond promptly to save the inconvenience and cost of a second letter.