.think .differently

When you change what you see, what you see changes.

Satisfaction is dangerous.

What the…

The harsh reality with Customer Service is this: Satisfaction is NOT the goal!

Jeff’s unique approach to every leadership excellence, employee engagement, customer service, brand loyalty, creativity and innovation challenge is two things: Simple. Powerful.

Jeff’s five organizational pillars are straight-forward, yet commonly under-developed. His 19 architectural blueprints contain the secret Disney DNA that only Jeff has deconstructed, reconstructed, and polished into a one-of-a-kind package, designed to deliver competitive immunity.

Does Jeff’s content work for everyone? Yes. Name a company that doesn’t dream about all five Organizational Vibrancy pillars:

Leadership Excellence

Employee Engagement

Customer Service

Brand Loyalty

Creativity & Innovation

How do Jeff’s architectural blueprints work? Picture this…Customer Service has four blueprints: The Bullseye, 360-Analysis, Unifying Goal, and Decision Tree. This four-blueprint architecture establishes the supreme Goal, provides unlimited Tools to hit it, gives everyone a compelling Reason to, and provides a prioritized Decision framework to do so consistently. All five pillars have unique, simple, powerful blueprints, totaling 19.

.think .differently

Satisfaction is dangerous. Hitting the target is not the goal. The bullseye is the goal.

Concerned Disney messages may not translate? Jeff’s industry-neutral organizational pillars and architectural blueprints resonate with every level employee. Plus, Jeff’s trademark audience engagement toolkit ensures no one has a reason nor a chance to ‘check their phone’.

How do Jeff’s Keynote speeches work? You pick your topic (your chosen pillar). Jeff does the rest. Hint: From 2,000 speech deliveries, Jeff knows the slam-dunk blend of content, activity, and timing.

Jeff noel’s 3 speaking objectives
Jeff’s time-tested speech objectives.

Finally, can you talk about Jeff’s signature 72-hour challenge? Yes. Every speech concludes with a personal challenge for each participant to ‘do something great’ using one of Jeff’s simple, key, repeatable messages – within 72-hours after the Keynote. To schedule call with Jeff. He’ll reply same day.

Reminder. Jeff intentionally keeps this site simple, mobile-first friendly, content-protective, and big picture…and if you need or want a little more…FAQs page is here.

Updated: May 2021