It's happened to us all, and it's always a bummer- you place an order online only to discover later that the address was input wrong. We want to help you avoid that situation!

Following a recent site update, our website will validate your shipping address before it allows your shipment to go out, which prevents lost shipments before they happen. If you've been a subscriber for awhile, you may be surprised to be asked to update your address- "If it wasn't a problem before, why is it a problem now?"- but don't worry! If it's never been a problem with your address in the past, that just means that the area of concern is probably an issue of formatting


Sometimes, the address you need to use differs a little bit from what the carrier expects, so the website will tell you that the address can't be used. 

Please know that ZampleBox orders are not eligible for return, due to the nature of e-liquid as a consumable product. If you are unsure about this or any other issue relating to your account, let us know online by submitting a support ticket here and we will help you out!