text reading the summit way summit service standards


1. Greet Customers, colleagues and community with courtesy and enthusiasm

2. Treat everyone you encounter with respect - they are important

3. Offer your service and solutions, look for ways to continually improve processes to better serve the customer

4. Be responsive, follow-up and follow through - our customers and fellow employees count on you

5. Show your integrity by keeping your word, being honest, and providing a consistent level of service and accountability

6. If you can't meet a deadline that you have committed to, be proactive, authentic and provide an update

7. Embrace the team spirit, we are all collaborating and supporting each other to provide exceptional service to our customer

8. Expect excellence in yourself and others

9. Strive to improve yourself through training, experience, and collaboration

10. Have some fun while you're at it


logo of Summit state bank with caption a better sonoma county that's our business member fdic