



Given the scope and complexity of service as a business, no single product can provide all the capabilities needed. Some software vendors provide point solutions that cover a specific part of the requirements, while others provide features that cover several functional domains, either by combining several software offerings or a platform of pre-integrated of products.

This raises the choice: Is it best for your organisation to use a set of specialised products from multiple vendors, or a pre-integrated suite of products from a single vendor. Often described as the best-of-breed vs. platform architecture – but, does a hybrid architecture make more sense?

Read the white paper to learn the differences between best-of-breed, platform and hybrid architectures; see an architecture example; and learn about the approach to defining your Service IT Architecture.

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Service Solution Blueprint
Accelerate the selection and implementation of your new service management solution.