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movie not come out

hallo i'm new using jw player what i want to ask is why my movie not come up when i play just the sound i can hear but the screen just black..there is anyone can help me why?
i keep my file in google drive.thanks

2 Community Answers


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Please give us a link to your site.


JW Player Support Agent  
0 rated :


Thank you for contacting the JW Player support team. My name is Randy, can you provide us with a sample link?

Thank you

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