A foreign object like a coin, staple, rubber band or paperclip is blocking my device. How can these objects be removed?

Try removing the object by turning the roller wheels of your banknote counter in the reverse direction.  If this does not free the object, the device needs to be sent in for RMA. Do not attempt to open or disassemble the device since this will void your warranty.

Please contact Safescan support for assistance.


Product name of your device (located on the product label)
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