How to maintain your VoIP telecommunications plan

At first glance, a Voice over Internet Protocol (VoIP) system, given its unified communications nature, may appear very complex. But Chris Surdenik, president of Call One, says you shouldn’t let that put you off from taking advantage of VoIP at your business.

“Embrace that complexity, because it can make your business so much more effective and efficient,” says Surdenik. “That is why they are as complex as they are. They really will make your business better if utilized properly.”

VoIP is not a traditional phone system; in fact, making and receiving calls, and generally behaving like a standard telephone system, is the bare minimum of what a VoIP system should do. VoIP systems are designed to handle a number of tasks, but it takes some know-how to make that happen.

Smart Business spoke with Surdenik about how VoIP can transform the way you do business.

What are keys to administering a VoIP system?

First and foremost, you need to have a dedicated system administrator or two. That is absolutely key. Second, ensure that any new security patches or software updates are run on the system at a time that is convenient to the business.

The technological administration of a VoIP system is fairly simple because as you add new locations and new users, it’s just another user on your data network. It’s not like you have to do two tasks at the same time — you’re basically just bringing it down to one unified task because everything is working on the data network.

What should companies look for in a systems administrator?

VoIP systems are very easy to get used to, but prior experience is key. Look for someone who has a firm background in phone system administration, even if only versed in TDM (time division multiplexing) system. Getting up to speed on a VoIP system is simple for someone versed in TDM. Being well versed in all features of the VoIP system and all the interconnecting points it may tap into, for example, will allow you to tap into the billing system or tap into your customer relationship management software.

Your administrator needs to be well versed in the meet points, because it’s not just a phone system anymore; it is a link in your data network’s capability. It’s a communication system for your data network. Without prior experience, you would get lost in the complexity of it.