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Mediation can be an effective solution to workplace problems

No matter how hard Kentucky employers try to foster a harmonious workplace environment, disputes will pop up. It's inevitable. How employers handle any signs of discord can set them apart from other work sites.

But if troubles pop up, mediation could be a solution.

Your company likely has an avenue for employees to voice their concerns through the human resources department. Sometimes, though, employees see human resources as an extension of the boss and don't place complete faith in a resolution. That's why calling in the services of a mediator - a neutral third party - can be so important.

The mediator doesn't have an "agenda," so to speak. The mediator's sole goal is to be the independent voice seeking to solve a problem.

Here are some tips to have a successful mediation:

  • Be prepared to offer the employee something to resolve the situation. That doesn't have to be money. It could be something important to the employee that can't have a price put on it, such as modified work hours. Have internal discussions with managers in advance so that you know if changed hours, for example, is practical.
  • Use mediation as an opportunity to allow the employee to be heard - and listen to them. That can make the employee feel valued in the workplace.
  • If it appears the rift between the employee and the company is too wide to fix, don't be afraid to allow the mediator to explore a separation agreement with the employee if the time seems proper to do so.


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