BMC Communities : All Content - All Communities All Content in BMC Communities en Mon, 10 Jun 2019 21:57:24 GMT Jive Engage ( 2019-06-10T21:57:24Z en Multi-Tenancy? <!-- [DocumentBodyStart:f1170ee6-b47a-4c95-9629-45f6ec80a353] --><div class="jive-rendered-content"><p>Our HR department is interested in using our Remedyforce ITSM solution. Currently, we have it configured for the IT Service Desk. HR would like us to ensure that the Service Desk technicians don't have access to the incidents submitted for HR since the incidents may contain personal information (not PCI). We will use a separate email address for the HR incidents, so that we can create incidents for HR. How do we keep the data segregated? Do we use data segregation? That doesn't seem correct. Could multi-tenancy work? We're not looking for something complicated, just a way to separate HR incidents from IT incidents.</p><p style="min-height: 8pt; padding: 0px;">&#160;</p><p>Thank you!</p><p>Dan</p></div><!-- [DocumentBodyEnd:f1170ee6-b47a-4c95-9629-45f6ec80a353] --><img src='/beacon?t=1566222991969' /> Mon, 10 Jun 2019 21:57:24 GMT 2019-06-10T21:57:24Z 2 months 1 week ago 7 0