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The closest question I could find to my problem is this one. The similarity is:

I have a profile in Google Analytics (GA) that has been collecting data for a year. The domain setting in GA is http://example.com. The site, however, will redirect any non-www request, to www.example.com, via a typical .htaccess refinement.

We do this to keep the traffic on the load balancers. I don't know the method the original user had in place, but we're doing a 301 on any no-www to the www equivalent. I believe this has to be somewhat standard. Where I differ from this question is in the error message I receive when trying to load the In-Page Analytics? I'm instead receiving:

Error: The Website in your settings (http://example.com), redirects into a different domain. (http://www.example.com). In-Page Analytics currently works on only one domain. Note that www.example.com and example.com are NOT considered to be on the same domain. Also, make sure you're not redirecting from http:// to https:// or vice versa.

I understand what's being explained, it just seems as though this can't be the end-all. I tried updating the Analytics settings, which from day one has been set as "One domain with multiple subdomains", but I don't see any options to change the URL (which is currently set to http://example.com and not http://www.example.com). I'd prefer not to have to change the URL if that was at all possible, but I can't seem to find any documentation or anything that provide any possible solutions.

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Can you provide an anonymized copy (strip UA- info and domains) of the analytics snippet you're using to collect data? (please include In-Page Analytics calls) –  danlefree Sep 6 '12 at 9:21
pastebin.com/F25ZRzds . My apologies, I'm not sure what you mean by " (please include In-Page Analytics calls) ". I'm trying to access the In-Page function in the Google Analytics dashboard –  conrad10781 Sep 6 '12 at 13:22
Sorry for the confusion - wanted to ensure that any applicable code was included in case you were referring to event tracking for named anchors on the same page. –  danlefree Sep 6 '12 at 15:19

1 Answer 1

The issue appears to be a limitation of Google Analytics' reporting capabilities - as hinted in the error message, "In-Page Analytics currently works on only one domain", so it appears to be something they're working on.

The workaround is to change the site's URL in your profile settings (Admin > Profile Settings > Website URL) - changing this value, however, this does not appear to affect reporting across multiple subdomains (and does not require any changes to your site's tracking snippet).

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Thank you, changing the Website URL did the trick, and didn't affect any of the already processed data. Thank you again. –  conrad10781 Sep 6 '12 at 19:36

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