No apology from Ryanair for woman refused permission to bring colostomy bag

 A 69-year-old woman was denied permission to bring a change of colostomy bag with her on a Ryanair flight.

Ryanair refuses to apologize to a 69-year-old woman who was denied permission to bring a change of colostomy bag with her on a Ryanair flight from Fuerteventura in Spain.

The woman from Louth, Frances Duff, tried to show the flight attendant a note from her doctor, but was ignored. She was then told to lift her shirt to prove she had a colostomy bag, reports


She was eventually allowed to board the plane with the colostomy bags in separate hand luggage, from which she was separated during the flight.

According to the airline, any passengers who need to carry and use medical equipment during travel must first contact Ryanair's dedicated special assistance line.

“This special assistance phone line is used by thousands of passengers each year, without issue,” the airline said in a written statement," said Ryanair in a written statement.

According to Duff, she tried to contact the special assistance line on three occasion, but each time she was forced to wait 30 minutes and could not get through.


Gerry Adams, Duff's local TD, has called for a “full and fulsome” apology from the airline.
