

And it was all yellow...




He wrote:






Comments     Threshold


RE: Well...
By tmouse on 1/14/2010 9:22:32 AM , Rating: 2
What is being said is Apple is aware that a portion of the product being shipped from this line is defective. If they cannot even secure a population of units to provide as replacements which they can be relatively sure are not defective then yes that is a problem that Apple should be held responsible for. It's their job to identify and correct problems their suppliers cause, to tell people they have to bring the units to a repair center is just plain stupid. Clearly they are counting on the repair centers to do the screening for them and give the customer a good unit. That suggests that this is a reasonably large problem. A person should have a reasonable expectation that the item they purchase is defect free and if it is not (as there is always some problems in the best of cases) a simple replacement will fix it with no cost to them. This is not happening and Apple should take the heat until they get it under control. First they have to find the source and correct it, then they should recall all units produced during that run and retest them to sort out the bad units. To allow defective units to still be in the consumer pipe lines is their fault. The least they should do is require all of their resellers to test units before they sell them (and of course the resellers should get some reimbursement from Apple for the extra effort).

