

Insightful article by John Gruber.





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RE[2]: Customer service
by ze_jerkface on Thu 10th Oct 2013 18:06 UTC in reply to "RE: Customer service"
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Apple store = Best Buy + pastel t-shirts.

I knew someone who took their pc there after the genius bar told her they would transfer everything from her hard drive without any problems. I'm still not sure what happened exactly but they returned it non-booting and claimed they were unable to transfer anything. I took it apart and found cables unplugged and a boot disc left inside the case. Anyways I fixed it and transferred everything in less than an hour. She had taken it back 3 times only to have them give her the run-around.

Microsoft stores are no better. I asked a sales guy at one if they had any laptops with quad-core processors and then he started into a condescending argument about how I probably don't need one and blah blah blah as if it is just a buzz-word I read in the paper. Whatever, Goodbye.

All these stores don't want to pay salaries that attract experienced and knowledgeable sales staff. They go cheap and hire 21 year olds who think they are geniuses because they can impress clueless grandmas by explaining gigabytes. The BS people all day and their egos have a hard time dealing with anyone that might know more than them. I normally just play dumb to see what they will say. It can be quite amusing.

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