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New Contributor
Posts: 7
Registered: ‎09-06-2013
My Device: Torch 9800
My Carrier: Telkomsel

Bold 9790 keeps restarting for no reason?


I have a BB 9790. The first weeks when I bought it, it still works perfect. But it's been a year and my Blackberry keeps restarting for no reason. Last night i plugged in the charger and leave it charging through the night. And at the morning when I turned it on, the battery symbol shows that it's on full state. But when i tried to turn on wifi, the blackberry died and there's a red light in the top of the BB. I thought that after a restart it'll be fine, but actually, no. After that I tried to make a call. Then it happens again. Up until 3 times. And for the third time, the battery is finished. It says "battery drained. Shutting down handled". I haven't even used it for like 10 minutes. It's dead in 5 minutes. What is wrong with the newer BB? Can someone get me a fix?
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Hall of Famer II
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: Bold 9790 keeps restarting for no reason?



  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery

This has been known to "kick start" some BBs.




Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
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