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Acer service?

post #1 of 3
Thread Starter 
I sold my old Acer Travelmate803LCi to my sister, and about a month after the warranty ran out, the video card became damaged. Everything seems to work but video coming out of the laptop (screen, vga or TV out) is corrupted. You can see it works, but the image is all jumbled, messed up.
So, I am calling Acer and find that they require me to pay $2.85 per minute before I even get to ask a live person what to do and which will most likely end in them giving me the adress and phone number of a service provider, which I expect will more expensive than not.
I was just wondering if onyone has been through this, or known someone who has. Something tells me I'm going to pay the price of several minutes on this line get no valuable resolution, si I thought I'd ask and find out if I'm right before spending the money.

Any help appreciated, thanks.
post #2 of 3
I wouldn't recommend a telephone call to any major company because they will charge you up the @$$ for their time.
Try emailing their tech support people for suggestions or check other online forums for the same or similar problems.
Last resort, take it to a service center (minus Best Buy or Circuit City) and have them diagnose it (unless you know computers pretty well).
Check ebay for a replacement motherboard or video card (depending on whether it's modular or not)
post #3 of 3
I've had to deal with Acer phone support a handful of times. If you've got another way of getting this fixed, I'd go that route. Acer phone support is not something worth paying for.

I've read that other folks on this forum haven't had such a bad time with them but every time I've called, the moron on the other end has treated me like a 10 year-old and had no idea wtf they were talking about.

Edit: what you could try to do is buy an extended warranty for the notebook (not cheap ), then turn it in for warranty work. I'm not sure if Acer will allow this because the notebook's warranty is already gone, but it's worth a shot I guess. link
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