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Online Booking: The Basics

There are 11 FAQs for Online Booking: The Basics.

What is online booking and how do I use it?


  • build an itinerary to suit your travel plans

  • request a particular seat, special meal, or service

  • pay online by credit card using our secure server


In which countries is online booking available?

At present, online booking is available in the following countries:

AlgeriaIrelandSaudi Arabia
AustriaKenyaSouth Africa
BangladeshLebanonSri Lanka
Côte d'IvoireMaltaSyrian Arab Republic
Czech RepublicMexicoTanzania
EthiopiaNew ZealandTurkey
GermanyOmanUnited Arab Emirates
GhanaPakistanUnited Kingdom
GreecePhilippinesUnited States
Hong KongPortugalYemen
IndonesiaRepublic of KoreaZimbabwe
When will online booking become available in my country?



How do I get started using online booking?
Can I check availability and fares without actually purchasing a ticket?

This will depend on the country of departure. In some countries, for security reasons, the holder of the credit card used to book a ticket or group of tickets must be one of the travellers on that itinerary or have the same family name. In some cases, you may be required to present the credit card used to pay for the tickets at the airport check-in counter prior to receiving your boarding pass.

On the Enter billing information page where the credit card details are entered, if the "Cardholder family name" can be typed in, you will be able to pay for the booking even if you are not travelling and do not hold the same family name as one of the travellers. If the "Cardholder family name" appears in a drop-down menu and cannot be changed from those of the travellers, you will unfortunately not be able to pay for the booking unless you are travelling or have the same family name.

As an alternative, you could select a different payment option where available, such as bank transfer, PayPal or simply to book online and make the payment at a local Emirates office. The options available will depend on the country of departure and how much time remains prior to your flight.






If I book online, how do I get my ticket?
If you book online, you will receive an electronic ticket (also referred to as an ‘eticket’) by email to the address you provided when during the booking process.
What is an electronic ticket?
What are the time limitations for booking online?




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