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“ABSOLUTELY ABYSMAL - Stay well clear of!”

Written on: 10/03/2014 by gio91 (3 reviews written)

Where do I even start with

They are by far - without question or doubt - the single worst company I have EVER dealt with in a professional or personal capacity.

Their hosting is appalling. We've got an independent site monitoring the uptime of our site(s) with them and the best of the bunch is running at 58%. We have a MINIMUM of 12 minutes downtime every day, the support staff are useless, the control panel is the opposite - restrictive and offers no control, the price is bad, the features are poor, the service doesn't work, support tickets take 24 hours plus for a stock 'template' reply to come back (which doesn't address any issues) and their shared servers and MySQL databases just don't work.

To give you an idea, we have some sites running Wordpress and we had a point where we had 50/50 downtime - we're not talking slow - we're talking actually offline with a 500 error.

They then moved us to a new and 'empty' MySQL Database - and even now we're still waiting 10+ seconds for simply page loads.

We wanted to use an SSL certificate for our site (which we already have) and they want to charge us £25 per year not to offer an actual certificate, but instead to allow us to use a SHARED 'secure' folder - which means you can't host your site with an SSL certificate, but instead can add one or two files to a 'secure' (but yet shared, which defeats the point) folder.

Absolutely useless. They are the worst company we've ever had the mis-fortune to go near.

What's worse is there terrible little small print and contracts makes it almost impossible to get away from.

We will need to part with £300+ to get away from them now, but it's worth every last penny - infact, it's worth 1000 times that much.

Look at the other reviews here and elsewhere on the site. They are AWFUL.

Regardless of whether or not you think you'll escape their poor service, don't do it - you won't, and you'll be left disappointed, annoyed, frustrated and completely unable to move elsewhere.

It's worse than a deadend for hosting companies. I resent even having to hand out 1 star - minus stars if anything is more fitting.