The transit system has identified the elderly, disabled, and those with lower income as prime target populations for service; however, persons not falling in these areas qualify to receive services as general public passengers. The service populations are often influenced by the availability of funding. Routes are designed as subscription, demand-response, or fixed. The overlap in the subscription and demand response scheduling and dispatching functions allow ICATS to maximize resources and operate more efficiently. ICATS will not discriminate due to trip purpose. Service is designed to transport multiple persons to multiple locations through ride sharing.

Trips are billed on a shared service mile. Trip charges are based upon the fully allocated rate setting model developed by the NCDOT.  Rural Operating Assistance Program (ROAP) passengers and those trips provided by federal funding (JARC and 5310) pay the $1 boarding fare established to help meet the local match requirements. Fares are $1.00 per boarding regardless of trip type or trip distances.