How to use click-to-call to make calls from Zendesk (V2)



The app does not only automatically fill the "Call to" field with the number displayed in the contact field "direct line Phone" of the user you are viewing, it will also take the user's phone number even if you are just viewing a ticket of this customer. This enables you to directly call and solve an issue at hand quickly and without searching and copy pasting the number.

"Display as" - is the number that you will display to the person you call.


 "Connect me at" - the phone number of your phone device

If you are not using a browser phone, you will have to enter a phone number the babelConnect app can call. Usually, this is a SIP-ID which is connected to a softphone (find further reading here).



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