Siebel Applications Administration Guide > Literature >

Creating Literature Item Kits

After you have created more than one literature file, you can combine individual files and other material to create literature item kits. This feature allows you to combine individual literature items into groups, so you can work with the group instead of with the individual files. Literature item kits are used only as enclosures in correspondence.

For instance, you might have a set of literature items for prospective customers, including promotional brochures for your most popular products. You might also include items that are not documents. For example, a promotional kit for one of your products might include a brochure, a specifications sheet, a coffee cup, and a T-shirt.

Creating a literature item kit makes it easier to send this information out. When the user adds an attachment to correspondence, the user has to select only one literature item kit instead of all the individual items. Then the fulfillment center can mail all the items with the correspondence.

When you create a literature item kit, you create a Literature record that represents the entire kit, and you associate Literature Item records with it that represent the items in the kit. The fulfillment center can view the Literature record, but cannot view the Literature Item records. To let the fulfillment center know which items make up the kit, you can:

  • Pack kits together at the fulfillment center. For example, you have a kit named Sales Promo that includes a brochure and a hat. The brochure and hat might be shrink wrapped together at the fulfillment center or they might be stored in one bin at the fulfillment center, so the fulfillment center can select one of each item in the bin. Then, when the fulfillment center sees that it must fulfill the Sales Promo literature record, it would mail the shrink-wrapped package or the items from this bin.
  • Make the Literature record a bill of materials. You can include a document in the Literature record that describes all the Literature Items in the kit, or use the Literature records Description or Synopsis field to list all the Literature Items in the kit. For example, if the kit consists of a sales brochure and a hat, you would create a Literature record that represents the entire kit, you would attach two Literature Item records to it that represent the brochure and the hat, and you might also use the description field of the Literature record to say the kit includes a brochure and a hat. Then the fulfillment center would read the description field and mail out the items listed.

To create a literature item kit

  1. Navigate to the Administration - Document screen, then the Literature view.
  2. In the Literature list, create a new record or select an existing record.

    This record represents the literature item kit, so give it a name that indicates the kit contents.

  3. Click the Literature Items view tab.

    The fields that previously appeared in More Info are shown under the Literature list at the top. The fields in the Literature Items list, in the middle of the view, display specific item information. The Component Items list appears at the bottom of the view.

  4. In the Literature Items list, create a new record, and complete the necessary fields.

    Some fields are described in the following table.



    Select the check box to indicate this item is the primary item in the kit.

    Physical Form

    Type a description of the item's physical form. This field supports multiple values to allow for multiple physical forms. For a document, you might choose 8 1/2 x 11 and Microfiche.

    # of Pages

    Type the number of pages in the document, if applicable.

    In Stock?

    Select the check box to specify the item is in stock, if applicable.

    Part #

    Type the item's part number, if applicable.

  5. In the Component Items list, create a new record.
  6. Select the record to be added and click Add.
  7. In the Component Items list, create any other new records that are needed to create the kit.