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Top 10 FAQ's

Prohibited items in checked baggage

I have forgotten/lost my boarding pass

I have not received my Ryanair email itinerary - do I have a booking?

Can I change a flight date, time, route?

What time does the boarding gate close?

How can I pay for my Ryanair flights?

Can I book a flight for next year?

Top Travel Tips

Prohibited items in the cabin

What is Alloctaed Seating?

Customer Charter

Ryanair's Lowest Fares and Customer Service Charter

Making a Reservation

Top Travel Tips

How to contact Ryanair by phone?

Ryanair Route and Timetable Information

What is the phone number for Ryanair reservations?

How can I book a Ryanair flight?

Can I book a flight for next year?

Ryanair's lowest fares are bookable on

Where can I buy Ryanair gift vouchers?

When will I receive my Ryanair gift vouchers?

How can I redeem my Ryanair gift vouchers?

Ryanair phone numbers and call centre opening hours

Ryanair phone nunbers & customer service claim/email contact forms

Where can I find the Ryanair's terms and conditions of travel?

Can I book a connecting flight with Ryanair?

What taxes, fees and charges may be charged by Ryanair?

What is a Spanish resident discount?

What is a large family discount?

Do I receive tickets when flying on Ryanair ?

Text Message - Ryanair booking confirmation

How can I get a receipt for my Ryanair flight?

Can you help book a hotel, car hire, parking, travel insurance etc?

How can I claim a Hungarian VAT receipt?

What is complete savings?

What is

How to contact

Price comparison websites

Price Guarantee

Making a Group Reservation

How to make a group booking?

Making Payment

Duplicate Booking

How can I pay for my Ryanair flights?

How can I pay for my Ryanair flight using ELV Direct Debit?

What is the Spanish Airport Tax increase?

Why is there an administration fee when I reserve my Ryanair flights?

Can I pay for my Ryanair flight using a Solo debit card?


‘Session lock’ error message on the Ryanair payment page

Using in two or more internet browser pages

What should I do if my payment has declined when making a new Ryanair booking?

What should I do if the online flight confirmation page says my booking is not confirmed?

Is my credit card and personal information protected when booking Ryanair flights online?

What and where is the credit/debit Card Verification Number (CVV) or Card Identification Number (CID)?

Pre-Flight Changes

Can I change a flight date, time, route?

24 Hour Grace Period for Minor Booking Errrors

Routes Changes - Can I Change the Departure or Arrival Airport in my Booking

Flight Changes - If I change my Ryanair flight will all the passengers in the booking be changed?

Can I change the flight date, time or route of individual passengers in a Ryanair booking?

Where is the cheapest place to change my Ryanair booking?

How much will a flight date/time/route change cost?

How much will a name change cost and how can I do this?

Can I change a name on a booking that has been partially used?

Can I change a name on a booking with unused flight sectors for a departure date in the past?

Can I pay for a flight change using ELV bank transfer

What should I do if my payment has been declined when changing flight times/dates online?

What should I do if my online payment has been declined when adding an item of checked baggage/priority boarding/sports equipment?

Can I cancel my Ryanair reservation before travel and do I need to notify Ryanair if I am not travelling?

Can I apply for a refund of an unused Ryanair flight?

Death of an Immediate Family Member who is not Travelling

Death or Serious Illness of a Passenger Booked to Travel

What happens if my flight time is changed by Ryanair?


Checked Baggage Allowance

Cabin Baggage Allowance

Can checked baggage allowances be pooled?

What is a Checked Baggage Special Declaration of Value?

Buy a Ryanair Approved Samsonite Cabin Bag

Excess Baggage Charges

Carriage of Infant Equipment - Car/Booster Seats, Travel Cots

Carriage of Pushchairs/Buggies

Carriage of Sports Equipment and Bikes

Are Christmas Crackers/Party Poppers Accepted on Flights?

Carriage of Footballs/Rugby Balls

Carriage of Self Inflating Lifejacket

Carriage of Avalanche Rescue Pack

Carriage of Parachutes

Carriage of a Portable Dialysis Machine

Carriage of Musical Instruments in the Cabin and Aircraft Hold

Purchase of an Extra Seat for the Carriage of a Wedding Dress

Checked Baggage Fees

Packing Checklist

Prohibited items in the cabin

Prohibited items in checked baggage

Carriage of liquids in cabin baggage

Reporting of Delayed or Damaged Baggage

Lost Property Left in the Airport/on the Aircraft

Damaged, Delayed or Lost Baggage

Claim Time Limits - Damaged, Delayed or Lost Checked Baggage

Carriage of Domestic Animals/Pets

Does Ryanair Carry Air Freight/Cargo

Carriage of Human Remains

Carriage of Ashes

Mishandled Checked Baggage - Contact Numbers

Online Check-In/Airport Bag Drop Desks

How do I check-in online?

Forgotten/Lost Online Boarding Pass

Accepted Travel Documents

Online Check-In Deadlines

What time does the boarding gate close?

Can I change a booking after checking in online?

Airport Bag Drop Deadlines

What is Ryanair's boarding procedure?

Flight Delay Passenger Information

Travel Documentation

What travel documentation do I need to travel on Ryanair flights?

Are driving licences accepted as a travel document on Ryanair flights?

Passports & Visas

Do I need a visa?

Non EU/EEA passengers - Document check requirements for online check-in?

Advance Passenger Information

Advance Passenger Information

What data do you hold about me?

Who will the data be passed to?

Which countries have legislation to permit access to my data?

What will the authorities be using this passenger data for?

Will the data be transmitted securely?

What passenger information is required?

Can I supply this information to you online?

Special Assistance Services

Am I fit to fly?



Time Limits for Pre-Advising Airport Special Assistance Requests


Cabin Seating Restrictions for Customers with Disabilities

Passengers required to Travel with an Accompanying Passenger

What types of Airport Special Assistance are Available?


Can I bring my own electric wheelchair/mobility scooter?

Onboard Aisle Wheelchairs

Carriage of Special Medical Items

Carriage of Portable Oxygen Concentrators (POC)

What is a Medical Equipment Baggage Waiver Letter?

Carriage of Medical Syringes Onboard

Can I bring my own therapeutic oxygen onboard?

How Can I Book Onboard Therapeutic Oxygen?

What is a Ryanair Therapeutic Oxygen - Medical Clearance Form?

Carriage of a Portable Dialysis Machine

What is a "Fit to Fly Form"?

Carriage of a Respiratory Personal Device

Carriage of a Medical Personal Device

Lithium Ion Batteries in the Cabin


Do Diabetic Customers need to Preadvise?

Can I travel with a broken limb in a cast?


Customers with a nut allergy ?

Can I purchase an extra seat for a large person?

Carriage of child car seats or postural support

Pregnancy, Children & Infants

What is Ryanair's policy for the carriage of expectant mothers?

What is a "Pregnancy Fit to Fly Form"?

What is Ryanair's policy on the carriage of unaccompanied minors?

Can a passenger (under 16) be added to an existing reservation?

Travelling with an infant?

Can I book a separate seat for my child if they are less than 2 years old?

Can I bring infant equipment?

Priority Boarding/Allocated Seating

Can I Pre-Book a Seat Onboard when Using Airport Special Assistance Services

What is Priority Boarding?

Prebooking a Seat Onboard

What is Allocated Seating?

How do I select a seat?

Which seats can I select?

Can I book a flight without selecting a seat?

Can I change my allocated seat?

What happens to my allocated seat if I change my flight?

Can I still buy priority boarding?

Will families be split up if they do not wish to pay for allocated seating?

I have special assistance arranged for my flight. Will a seat be reserved for me free of charge?

I have booked an extra seat i.e. broken leg/comfort. Will these seats be allocated in the same row?


How can I make a complaint about an item I purchased onboard a flight?

Use of Electronic Items Onboard

'Quiet Flights' Service

Is Smoking Permitted on Ryanair Flights?

Why are some Seat Rows Blocked Off During Boarding?

Can i use an electric cigarette onboard?

Aircraft seat dimensions

Inflight Menu

Can I Bring Food/Drinks Onboard?

Can I bring and consume my own alcohol onboard?

Can I arrange a cake/chocolates/champagne to be presented to a passenger onboard a Ryanair flight e.g. for someone's birthday?

Flight Disruptions

Travel Disruption – Customer Re-Routing and Refund Options

Refund Requests

Flight Cancellations and Delays over 3 Hours

How does Ryanair Update Passengers During a Flight Delay?

What I am entitled to under EU Regulation 261? (Passenger Rights)

How will I be notified of any schedule changes or cancellations?

Contact Us

Ryanair Phone Numbers

Contact for Airport Special Assistance - Reduced Mobility Passengers

Contacting Customer Service & Ryanair Phone Numbers

Missing Baggage Airport Contact Numbers

Compliments or General Complaints

How do I register with Ryanair for special offers?

Ryanair's Live Chat Service

I am interested in Ryanair's Financial Reports/Company Information

How can I advertise on

Where can I get Information about Ryanair's Aircraft?

Does Ryanair offer Sponsorship?

Company Information

Travel Insurance

Who can purchase Ryanair's travel insurance policy?

How can I purchase travel insurance?

Can I purchase travel insurance after I have made my flight booking?

What happens if I want to change my booking and I have travel insurance booked?


How can I view a copy of my travel insurance policy?

Where can I find my travel insurance policy number?

Issuance of insurance "no show" letters

Can Ryanair Issue a Letter Confirming a Flight Cancellation for Insurance Purposes

Can Ryanair Issue a Letter Confirming a Flight Delay for Insurance Purposes

How can I submit a claim on my travel insurance?

When does cover begin and end?

Are there any exclusions to the policy?

What is a pre-existing medical condition?

Does the policy only exclude my pre-existing medical conditions?

If I have or know of a pre-existing medical condition concerning the health of myself, my relatives, traveling companions or anyone else whose ill health would force me to cancel or cut short may trip, can I still buy a travel insurance policy?


Can I buy a travel insurance policy if I am a resident of an EU country but I am working overseas?

What are the age limits of the policy?


How do I make a complaint?

Ryanair Customer Service Excellence Awards

Customer Service Excellence Award Nominations

Car Hire

Car Hire



Airport Transfers

Airport Transfers

Gift Vouchers

Gift Vouchers