Frequently Asked Questions

I can't hear any sound when I click the "Play" button on my player. What's wrong?

This may happen for a number of reasons. Try the following:
  1. Check your volume. If it's on, try turning it up.
  2. If you have external speakers, make sure the speakers are plugged in and turned on, and that their volume is turned up.
  3. Check your computer's sound control. Make sure it's on, that the volume is turned up, and that the speakers are chosen as the sound output source.
  4. Some older computers don't come with sound cards. You may need to have one installed.

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