Submitted by maddskull 236d ago | news

Sony troubleshoots PS4 blue light of death problems

Sony has posted a troubleshooting guide for PlayStation 4 owners experiencing problems with "blinking blue lights," which signifies TV connectivity or hardware problems. (PS4, Sony)

Credit url: polygon.com
Alternative Sources
Mikelarry  +   236d ago | Well said
they are really on this issue trying to resolve it as quickly as possible which i really appreciate.
Enemy  +   236d ago | Well said
A disagree? Lmao, looks like a certain camp doesn't appreciate Sony shooting down their attempts at spreading overblown BS.
Mikelarry  +   236d ago
lol disagree fairies don't bother me anymore. imagine how different this site would be if before you disagree you were forced to enter a comment as to why you disagree hey * mods if you do implement this feature i want my cut :)*
#1.1.1 (Edited 236d ago ) | Agree(68) | Disagree(20) | Report
ChrisW  +   236d ago
Better yet, if you could see the names of those who disagreed... Then having the immediate option to "ignore" and take bubbles to those who are disagreeing for fanboy reasons.

But then again, N4G would become a wasteland of ignored people and no one would comment anymore.
KillrateOmega  +   236d ago

I am SO down for making them have to write out a comment for why they disagree.

No more phantom disagrees. Stopping acting like a coward and articulate your reasoning.
RiPPn  +   236d ago
You also shouldn't be hit with a negative bubble if your comment has more agrees than disagrees. It's BS if you have 20+ agrees but because one camp doesn't like what you said they can take a bubble away.
AceBlazer13  +   236d ago
@RiPPn that would've saved me my bubbles.
Saigon  +   236d ago
Did anyone look at the comments in that thread? Did anyone notice that most of the accounts were recently created? I am just wondering if it was noticed. I thought it was a little weird myself, but maybe I am trying too hard to defend the issue. But honestly, this situation is a little too overblown.

From my perspective if I had an issue with my PS4, I wouldn't go to Sony's forum and rage. I would on the internet searching for a solution. Google would be bitching at me for the amount of different searches I would do. If I can't fix it, my last option is, guess what Sony, but the difference is that I would call them. Now, not like others I choose to get a store warranty so either way, Sony wouldn't be involved from my viewpoint. This damn internet is ridiculous. I wonder what the Xbone launch is going to do. Sad.
Enemy  +   236d ago
Well Saigon, if the Xbox kids wanna bomb PS4 pages with fake reviews, PS4 fans will do it right back and a thousand times worse next week. Let the games begin.
Obscure_Observer  +   236d ago | Well said

If you see things that way, i´m sorry, YOU are cause. Not the solution of ANY problem.

I´m on the "other camp" so to speak, but i never/ever hit that "disagree" Button. Mods here can confirm it.

I rather state my point with opinions. Most people in this thread are cowards and hypocrites. Now people want the "desagree" button to go away, but as soon the first positive review of a X1´s game come out, the "disagree" button will become the favorite tool for many around here.

Want things to change? Start with your own behaviour.

To me it is more like you´re more anxious about the X1´s Launch than i do.

I know there´s many of you out here dying from inside to see X1 to fail at launch and beyond.

Why? To validade CBOAT and his minions´s rumours.

Wanna make a deal? Let´s disagree on comments. Ok? No? Yeah, don´t bother i just know your answer.
LonChaneyTV  +   236d ago

...Because by then they'll be already done with the few games they have to play.
Kryptix  +   236d ago
When someone disagrees something that has great logic and very common sense, those people are brainwashed to believe that their opinion is flawless with no holes in their understanding. In their mind they only spoke it because they're afraid to be wrong, that they have to live with that mistake, to me, that's being weak minded not to accept that you're wrong for once.

Right here, you have Sony trying to find a way to remedy the problems so they persist in less frequency. Also trying to find ways to make up for the people with the hardware problems currently the fastest they can. How is that wrong? I'm going to get a disagree by an ignorant fanboy holding their tongue, but the world isn't complete without the blind included, too.
#1.1.10 (Edited 236d ago ) | Agree(8) | Disagree(0) | Report
Gekko36  +   235d ago
Agreed that it doesn't constitute a huge drama but to point out the obvious is fair game.

Props to Sony for getting their shit together quickly on this.

Lets hope MS's launch goes as well
BallsEye  +   235d ago
Certain people like to have an item working out of the box if they paid for it 400 bucks...maybe that's why disagree? If I'd buy PS4 or XBOX ONe that would be broken right away I'd rage. I work hard for my money. They did not test the consoles well, they rushed it to get a cash injection, they don't deserve any mercy and MS won't deserve any too if they will fail.
#1.1.12 (Edited 235d ago ) | Agree(2) | Disagree(2) | Report
XboxFun  +   235d ago

Wow, really? This is someone's mentality on this site?
UltimateMaster  +   235d ago

Not just this one, but Amazon too.
Out of all the bad reviews, 135 of them were not legit amazon purchases. 70% only made 1 review in their entire amazon shopping career. 20% of them double posted their review on Multiple Versions of the PS4 console. It's not by making multiple reviews that your PS4 is going to be "fixed".

I've actually seen very few of them that are very plausible. Those ones actually called tech support for help.
Because, I don't know anything about you guys, but the first thing I would do if I had a problem with a system, would be to call customer service for troubleshooting OR a replacement if that's the case.
Not go make a review online on Amazon Especially since you've never made any review before or very few of them.
#1.1.14 (Edited 235d ago ) | Agree(0) | Disagree(0) | Report
UltimateMaster  +   235d ago
Oh yeah, NOW that I've said customer service they started to updating their reviews.

Geez, there is no such thing as a Blue Light of Death, it's just not connecting to your HD TV.
If it were DOA, there wouldn't be any light at all.
#1.1.15 (Edited 235d ago ) | Agree(1) | Disagree(0) | Report
Gamer1982  +   236d ago
Only 23 pages on the forum with 10 responses per page a lot are multiple posts by people but if limited to 1 per person that's a max of 230 people with the problem with 1 million sold.. PERSPECTIVE.. If this was anything like RROD there would be hundreds of pages. I remember the xbox forums there was threads and thread of people having issues and trying fixes like the towel trick for RROD. That thread got to 224 posts (in 2 days). That's minor for a product that's sold over 1 million.
WiiUsauce  +   236d ago
Hahaahhahahahahhahhahahhahahah hahahahhahahahahahahahhaahahhah ahh Sony: Fail Console Awaits
smashman98  +   235d ago
Lmao says the guy who named himself after the Wii u and chose a sonic avatar
ssar91tawi  +   235d ago
Coming from a guy who does not remember what boxed games look like because the Wii U has not had a game released on it since the ps4 was just an idea!
UltimateMaster  +   235d ago
Sega does what Nintendon't.
The 3DS doesn't even have any chat functionality anymore.
PS does what Nint3nDoeSn't.
XD jk. Don't take it seriously.
I love all console.
But they really need to re-implement it ASAP!
#1.3.3 (Edited 235d ago ) | Agree(0) | Disagree(0) | Report
ShinnokDrako  +   235d ago
It's indecent how many disagrees you got Mikelarry. Could be that the Xbots Factory is in overproduction in these days?
Even stating that a company is trying to figure out how to solve the problem is something bad and to disagree about. Well, it means that if they have a problem with the Xbone they're happy if M$ doesn't do anything. Weird things...
#1.4 (Edited 235d ago ) | Agree(3) | Disagree(1) | Report | Reply
frostypants  +   235d ago
From the site: "Some users have indicated that updating the firmware on their televisions has resolved some cases of no audio/video being displayed."

Er...I hope people realize that it's likely hard-reset of the TV that is actually fixing the issue...which could also be achieved by unplugging it. There's no reason why TV firmware would interfere with the connection to a console. In all probability it's an HDMI handshake issue...if you unplug an HDMI cable from one device and into another without first powering off (and often you must unplug), all devices in question, it can screw up the handshake process. I've run into this problem with every HDMI device I own...my PS3, my 360, my cable box (ESPECIALLY my cable box), etc.
#1.5 (Edited 235d ago ) | Agree(1) | Disagree(1) | Report | Reply
ModernBioshock  +   235d ago
Ha so you got a broken console? Congrats
maddskull  +   236d ago
i like how sony is trying to fix all of these problems as soon as possible whenever they have a problem they fix it good work sony
Gozer  +   236d ago
I went through 4 ps2's and sony never acknowledged that there were problems with the system. Never received a replacement and had to buy all four, or send sony $120 to fix my system. The real test will be if they acknowledge the issues with the ps4 and try to make it right with their fanbase, like MS did with the 360. They have gotten away with shoddy systems for 2 generations in a row. I have no confidence that they will take the blame this gen.
HammadTheBeast  +   236d ago
MS didn't acknowledge the RROD issue until 2 years after its release. They'd already lost $2 bill by then, and it was confirmed to be a 50% failure rate, so they were forced to do something.
moparful99  +   236d ago
"Like MS did with the 360"

You're kidding me right? They denied the issue even blamed their users for inadequate airflow for at least a year.. They still haven't, to this very day released official figures of how many 360's were returned.. Thats not "making it right with your fanbase". It's been 3 days since launch and Sony is already working on this and communicating with consumers... Try again bud
Trekster_Gamer  +   236d ago
Mopar your incorrect.

MS$ spent billions to correct the issue. It was easy to talk to them, email them and support in getting a replacement was a breeze. Hopefully Sony will fix the issues soon!
RiPPn  +   235d ago
@Trekster_Gamer: educate yourself, Microsoft tried to say the failures were normal and people who were outside the warranty were told to buy a replacement or pack sand. It wasn't until July 2007 that Microsoft acknowledged there was a problem. Meaning if you had a launch console and your console died between november 06 - july 07 you were screwed.

Sh0ckWav3  +   235d ago
ms send check to people who payed for the repair..my hddvd fail and I had to pay cash, but then ms payed me back..its not an excuse..
BlackTar187  +   235d ago
I had 3 ps2's i sent to sony all at the same time for free repairs. All had differnt issues.
Me and my brother both had launch 360's die they both never were fixed pre warranty so we both bought new ones.

i had a disc read error on the second on and my brother got RROD on second one and they were both fixed for free.

It goes both ways.
JamieL  +   235d ago
@ b-tar
You are the first person I have EVER heard say that Sony fixed their PS2, everyone else in person or reading comments online has always said Sony did nothing but offer to fix it for the $120. I find your comment extremely hard to believe, also because I also never heard of MS not fixing a 360.
Rippin said if your 360 broke "between November 06 - July 07 you were screwed" Well that was 8 months, and if you paid to get it fixed you got a refund, if you have the broken 360's you could have sent them in once they extended the warranty.
So you were the “only one” Sony ever fixed a broken PS2 for, and too ignorant to get your 360's fixed and blame that on MS clearly. What exactly was your point?
BlackTar187  +   235d ago
LOL Jamiel you're questiong my ps2's? lol okay sir.

I don't care enough to explain but just now i gave the fixed ones to my mom for DVD's and one to a Mong family in Fresno my mom was mentoring.

360's were not replaced right away they were not fixed until they brought out the warranty and by that point who knows where my 360 went or my brothers much less all the components.

I can care less you believe me tbh but my story is truth full. I have a PS3 i just sold that would only play games for 20mins then freeze
20 mins exactly. WHich was more then enough time to prove it worked to gamestop

if you want to use the word ignorant don't be so loose with its meaning.

Returning a 360 6months after it had been broken and repaired isn't the same thing as returning stacked ps2's years later.

Jamie if you are so butthurt about what i said go cry in a corner somewhere
#2.1.8 (Edited 235d ago ) | Agree(0) | Disagree(1) | Report
WiiUsauce  +   236d ago
Yeah like that psn problem that took them THREE MONTHS TO FIX.
kenshiro100  +   235d ago
You're trying way too hard.
GundalfDeGrej  +   235d ago
I appreciate how easy it was to get my 360 replaced when it died. Sent it in and got it back three days later with a 3 months xbox live gold card. It's hard to say how big of an issue this "blue light of death" is but let's hope it will be taken care of appropriately. I have faith in sony.
ModernBioshock  +   235d ago
No they don't.. But nice try
PSN-JeRzYzFyNeSt  +   236d ago
i have no problems with my ps4
Enemy  +   236d ago
I don't know anyone who is.
Stsonic  +   236d ago
Microsoft PR has problems with PS4's
Deividas  +   236d ago
Likewise. Have been running it for like 5 hours at a time some times and it works like a champ. Not loud at all, and stays relatively cool actually in the back. I love it
JetsFool3500  +   236d ago
Had mines on for 12 hours straight yesterday & today
GrandpaSnake  +   236d ago
i went to my friends house and busted a straight 7 on launch day, still going on strong.
lennonisgod  +   236d ago
I haven't turned mine off since Friday. If there actually was some sort of problem with it, which I don't think there is, I want to catch it early and get it taken care of. I can't believe how quiet this thing still is after being on for 2 days.
moparful99  +   236d ago
I've logged at least 30 hrs on mine over the last 3 (technically 4) days without so much as a hiccup.. Killzone mp runs fantastic, Assassins creed IV is a blast, Resogun is A-freaking-dictive, remote play flawless, and the system is whisper quiet.. Sony knocked it out of the park without question...
Tru_Blu  +   235d ago
I ordered 2 PS4's one for upstairs and one downstairs. One of them won't output video. Thankfully the other one is working no problems at all.
#3.3 (Edited 235d ago ) | Agree(3) | Disagree(1) | Report | Reply
PSN-JeRzYzFyNeSt  +   235d ago
look into the HDMi port, you might have some bend wires, straighten it out
Tru_Blu  +   235d ago
Already did that they all look fine to me.
Tru_Blu  +   235d ago
If anyone cares just got off the phone with sony. They are sending me a box and when they receive the PS4 they are going to overnight a brand new one back to me. Not ideal but at least it won't take to long.
frostypants  +   235d ago
I want to see an informal poll with two questions:
1) Are you having issues with your PS4?
2) Did you buy it at Amazon?

I would wager that the vast majority of problem consoles came from Amazon, due to some supply-chain freakishness that led to the entirety of a bad batch to end up in their warehouses.
#3.4 (Edited 235d ago ) | Agree(0) | Disagree(0) | Report | Reply
BlackTar187  +   235d ago
I have 0 problems i have 9 friends all have 0 problems. Lets hope it stays that way :)
MeteorPanda  +   236d ago
l'm still stoked for Australia's release! Glad to know they're looking into it a few days after launch. honestly the amount of fear mongers on websites trying to discourage buyers for either console is sad.
sprinterboy  +   236d ago
My ps3 got the handshake hdmi issue so I am guessing my ps4 come 29th will do the same :( ?
MeteorPanda  +   236d ago
hey check out the threads regarding that hdmi cable issue. Have you checked for the upturned piece of metal?
sprinterboy  +   234d ago
Yep checked, all is good. I have a old hdtv with only one hdmi slot and my sky tv works great. Don't want to buy a new tv yet either as 4k is becoming cheaper and hoping to buy one January sales 2015, so hoping all is well come ps4 UK launch when I get my baby home. Just got a bad feeling though. Hope the gaming gods are looking down when I plug her in.

Edit: got the problem when I had a power cut on my ps3, Sony sent me a new one and same thing, no input signal displayed on tv, maybe the New hdmi 1.4 will solve it or may have to wait for the hdcp update Sony are taking out for broadcasting.
#5.1.1 (Edited 234d ago ) | Agree(0) | Disagree(0) | Report
FlameHawk  +   236d ago
None of them worked, my PS4 can't go into Safe Mode, doesn't even turn white. I just happened to get one of the most broken PS4s. Now I probably have to wait until Black Friday and wait in line to get a damn PS4 -.-
arkard  +   236d ago
Or send it in and get it repaired for free? I know one takes a lot less of an effort than the other.
FlameHawk  +   236d ago
Yeah it takes around 2-3 weeks which would be even longer than going to Black Friday and buying one. And I don't understand the disagrees? Do people think I'm lying or something? Jesus I can't believe people can be such fanboys. SONY CAN'T DO ANYTHING WRONG, THEY ARE OUR SAVIORS!!!
frostypants  +   235d ago

Two things: 1) You're not guaranteed to get one on Black Friday. If you send it in, you WILL get it back within a month. 2) Why the hell is waiting for 3 weeks or so so hard? Yes, it sucks that you got a busted console, but holy crap man, you sound like a junkie needing his fix.
Sarobi  +   236d ago
It's not that people think "SONY CAN'T DO ANYTHING WRONG". It's that instead of getting it fixed FOR FREE, you want to spend more money by getting a completely new one.
FlameHawk  +   236d ago
LOL? How am I going to spend more money? I'm going to return the broken PS4 and get a full refund and then go buy a new PS4, how does that mean I am going to spend more money?
moparful99  +   236d ago
@flame you arent supposed to return hardware like that to the retailer.. even says so in the user guide under warranty..
FlameHawk  +   236d ago
@moparful99, Amazon is taking ALL the broken PS4's and giving full refunds.
nifonge  +   236d ago
Lol your disagrees are from people that are in complete denial that this even an issue. I feel for you though nothing worse than a system you've been for, for awhile doesn't work out of the gate. It happening for a friend of mine that got his off of Amazon. I feel kind of guilty that mine hasn't had any issues (knock on wood)
powerplayer25  +   235d ago
Same for me, Sony told me I wouldn't receive my replacement til 1st week of December.
BlackTar187  +   235d ago
So you would rather spend $400+ more dolalrs to get a ps4 then to wait 3-4weeks?

man i need to live that privalged life
FlameHawk   235d ago | Immature | show
BlackTar187   235d ago | Personal attack | show
DaKid  +   236d ago
I was one of the unlucky ones. Didn't even start up. But they are replacing it so that's cool. Just sucks.
NAG  +   236d ago
You have one disagree... You must be lying... Haha!
moparful99  +   236d ago
Sorry to hear that :0(
I've always been lucky with consoles like this.. never had a launch unit not work.. hope you're back in the fight soon!
frostypants  +   235d ago
Where'd you get yours? Curious. Looking for a pattern.
IcicleTrepan  +   236d ago
It's not a very good sign that this one blue light could mean one of many different issues. It's unfortunate that they couldn't have the light blink a pattern for different issues as based on their troubleshooting guide, it's rather difficult/time consuming to determine the issue for an end user.
Pogue1906  +   236d ago
from the reports that was coming in people was trying all of this stuff and then some, and the consoles still wasn't working. some people PS4's was working already then stopped. Some people console sounds like a jet taking off. holding the power button down is not the solution to any of the issues. Sony needs to send new units and not wait to January to do it.
frostypants  +   235d ago
A lot of this lends credence to the thermal paste shenanigans. If it's that loud that means the fan is kicking into "holy mother of god WTF" mode. Consoles working at first and then dying after a little use is also a symptom of catastrophic overheating due to bad paste. The good news is it's an easy fix both in the manufacturing stream and in the repair shop...the bad news is if you don't catch it quickly you could fry the CPU/GPU.

Glad I waited. The only launch console I ever bought was the fat PS3, but that thing abnormally reliable for a modern launch console.
#9.1 (Edited 235d ago ) | Agree(0) | Disagree(0) | Report | Reply
IWentBrokeForGaming  +   236d ago
At least Sony responded beyond quick with any issues that were brought forth to them!
strigoi814  +   236d ago
i never had issue with mine so far
MadMen  +   236d ago
SONY will make this right it could be a few things, one a tampering with systems by a disgruntled employee and then you have your normal percent per units produced defective.

Either Way SONY sold 1 MILLION units in 24hrs - Celebrate

Its good to be a gamer
JeffGUNZ  +   235d ago

Come on. You can't believe that. Wow. Or, perhaps their is an issue. I'm sure Sony will correct it, but come on, stop reaching lol.
brich233  +   236d ago
I think they should have not put the power supply inside the box because thiers more heat inside the box. What if the power supply fails? Than the whole box fails because of thier bad design choices.

Maybe in a future revision of a PS4 they will add a power brick, it would make sense and the PS4 can be made even smaller.
moparful99  +   236d ago
Have you ever noticed how the xbox is the only consumer electronics device outside of laptops that have an external power brick.. Not even pcs have external power supplies.. hmm wonder why that is? /s
andibandit  +   235d ago
Ever wondered why laptops have an external powerbrick?
Benchm4rk  +   235d ago
Guess you never noticed the PS2 slim that had a power brick then huh???
brich233  +   235d ago
PCs have internal power supllies but its completely diffrent, mine have 2 fans inside and my Pc is somewhere between 4 too 8 times bigger than a PS4.
Benjaminkno  +   235d ago
WiiU has a small powerbrick
Mr-Dude  +   236d ago
Good that they are adressing the problems!
#14 (Edited 236d ago ) | Agree(3) | Disagree(2) | Report | Reply
JoseV76  +   236d ago
Hope they fix this soon I want one soon, can't find one anywhere!
PS4isKing_82  +   236d ago
Me and my friends haven't had any problems so far. That's 4 ps4s on my end. Sorry Xbox fanboys, the rrod is yours and yours alone. Have fun with rrod 2.0 next week.
Derajcan2  +   235d ago
4 days not 1 week*
#16.1 (Edited 235d ago ) | Agree(1) | Disagree(1) | Report | Reply
andibandit  +   235d ago
What friends???
Nocando  +   236d ago
Circle the wagons SDF!! You have a lot of work to do on 11/22/13, its not like you have a new console to enjoy or anything /s
DiLeCtioN  +   236d ago
It must sucks to be part of the 0.4%.
Mister_G  +   235d ago
Sadly the truth behind the failures may never be known. Certain parties will blow it out of all proportion.

The key thing is that the console is launched and most people are very happy with it.
#19 (Edited 235d ago ) | Agree(0) | Disagree(0) | Report | Reply
Einhert  +   235d ago
Consoles at launch, no thanks jeff
DEAD-DEVIL-DISCO  +   235d ago
mine is working fine. just sayin
elweon  +   235d ago
lol shit consoles
voodoogts  +   235d ago
My ps4 runs loud and resets every now n then
zippycup  +   235d ago
show me some one on n4g that's not a fanboy/girl and i will show you an NSA agent
TheOtherVitaOwner  +   235d ago
And this is why you don't buy consoles day one
RandomGamer  +   235d ago
Man was so happy I got my PS4 today ... of course the damn thing has the blinking blue light .
Benjaminkno  +   235d ago
My Ps3 crapped out on me TWICE.. it was a forty gig.
I said i was done with Sony, then I won a Ps4...
I suppose I should run my own stress test.
Sony... I want you to win me back!! Don't let me down!
GiantEnemyCrab  +   235d ago
I am having overheating issues. I basically put it in the same spot my XB360 was and it's well ventilated and all my other hardware is working fine. Once it heats up the thing will shut down on me. I am hoping to get it replaced at BB asap or get a refund and find one some where else.

I am not mad at Sony but disappointed I have to deal with the hassle. There is always a risk with buying at launch. I'm a RROD and YLOD veteran so no big deal and I'm not going to troll Sony over it.

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