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transparency and accountability

The Empty Stomach and Citizen Demand

Sabina Panth's picture



Benchmark to Monitor Public Services

Sabina Panth's picture

The demand driven accountability approach puts citizens in charge of monitoring public services.  But can ordinary citizens easily access public data against which they can monitor quality of services? What is the reference point against which standards are measured?  Can the government make the required information available? What are the incentives for the government to cooperate?  Citizens’ Charter initiatives attempt to respond to some of these queries.