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How can I fix my Dyson DC07 Animal vacuum cleaner that has plenty of suction and a turning brush but does not pick up anything?

I have a Dyson DC07 Animal vacuum cleaner. While using it as an upright it has plenty of suction and the brush turns. It doesn't pick up anything. I called Dyson and they couldn't understand why it doesn't pick up dirt so they couldn't help me. They wanted me to send it in for service. I'm just worried that I'll send it in and incur a bunch of expenses and they'll say that there's nothing wrong with it.

There is plenty of suction. I turned the unit over and removed the plate that houses the brush. The brush turns with no problem and while it is on I put my hand over the suction tube near the brush and felt plenty of suction. But regardless of the fact that the brush turns and there's suction, the unit simply doesn't pick up ANY dirt. It's supposed to be able to handle pet hair as well. But it leaves EVERYTHING on the floor. Right now the only useful parts are the attachments.

Am I missing something? Any help would be greatly appreciated.

Upright Vacuums , Small Kitchen Appliances
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2 Answers from these members:
Lyle W
by Lyle W Earned 3,679 community points in Upright Vacuums
March 10th, 2010
0 votes
Nancy Nangeroni
by Nancy Nangeroni Earned 8 community points in Small Kitchen Appliances
April 27th
0 votes
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