Who’s responsible for codeshare confusion?












try to make matters right.”

















  • Anonymous

    The way I understand DOT rules, the marketing carrier is always responsible. That said, when or what is a Travel Agency responsible for?

    I do not like international codeshare flights. I try to avoid them because they make my life harder.

    When I book a codeshare flight, I do not get the confirmation code (Record Locator or RLOC) of the OPERATING carrier. All I get is the RLOC of the marketing carrier. That makes it harder to check my booking with the operating carrier.

    When I book a codeshare flight and the marketing carrier needs to change the codeshare flight to another non-codeshare flight by the same operating carrier, it often requires a reissue of new eticket numbers.

    When I book a codeshare flight of Asiana on United metal and United cancels or makes a drastic change on its flight, the new mapping of the Asiana codeshare might make no sense at all. Sometimes the new Asiana codeshare is for a UA flight more than half a day later.

    Next time an ailine tells you that codeshare is good for YOU, they are probably not telling the truth.

  • Joe Bruce

    Codeshare flights should be illegal. It’s common for each airline to point the finger at the other one and the customer gets stuck in the middle. Regarding airline tickets… when an airline ticket is issued and paid, ALL the money goes to the “validating carrier”. So, if the ticket was “validated” on UA/CO, they got the money. Other airlines in the itinerary are paid only when the passenger travels on them. So, whenever there is an issue regarding a refund for a flight not taken, it should be the responsibility of the airline who got the money to refund the money.

  • Anonymous

    Also, the airline is supposed to promptly notify the passenger if they cancel a flight. They violated both DOT and EU rules.

    If an airline fails to upload or synchronize your eticket and reservation with another airline, that is tantamount to being bumped. You paid and they refused to board you. They need to pay penalties.

  • Melissa

    Anytime any airline tells you they are doing something that is GOOD for YOU it means exactly the opposite.