all 12 comments

[–]Suasive 0 points1 point ago

Hi, just wanted to ask about how long it took for you to get your teavanna order shipped to you? I placed an order online and it's taking a decent while to even get the shipping notification... should I bail now and try to cancel my order?

[–][deleted] 0 points1 point ago

Mine was all in store, so I don't know anything about the online merchandise. However, I would probably recommend you bail on your order, unless it is something you absolutely want. Check out I'll be ordering from there from now on. Awesome prices and excellent reviews from what I've read....

[–]Suasive 0 points1 point ago

Thanks for the advice! I think I'll follow it!

[–]b4ssm4st3r 0 points1 point ago

Not to discredit you OP but how are you making it?

In the store for pumpkin spice we do about 3.5 tsp rock sugar and 4 tsp tea for every 32 oz. teamaker. Also the water temperature is at 195 and we steeped it for 3 minutes. (So it doesn't get bitter)That is the way the samples are supposed to be brewed.

If you have any questions please pm me, especially concerning the blog/link that awkwardsoul posted because there is a lot of misinformation there.

As for your question you can return whatever tea you didn't use as well as the teapot. Just bring in the receipt and it has to be within 30 days. (It says on the receipt) Or you can use it all to exchange it for something else!

[–][deleted] 1 point2 points ago

I do exactly those proportions of tea/sugar, but for smaller batches of tea. Tastes nowhere near similar. I can 100% guarantee more sugar and tea is used by Teavana. If I buy something and follow the recommended brewing instructions, I damn well expect it to taste like the sample and/or brewed cup that I purchase in store. If I have to use more tea and sugar, then I'm being mislead and overcharged.

[–]DerpWhisperer 0 points1 point ago

Yes, this. Teavana makes their samples with a ton of tea and sugar. Also, unless they've changed the policy in the last few years, they will not do returns/exchanges on tea (or any consumable) for any reason. However, they will probably give you tips to make it the way it tastes in the store, and possibly give you more tea to make it right.

[–]TylerSly 0 points1 point ago

They have changed the policy recently, actually. It's all returnable and it's actually within 90 days of purchase. If it's a tea return, they'll refund the amount of tea that you have left (if you've used 2oz out of the 4oz that you bought, you'll be refunded the money for the 2oz that you're returning.

[–]yamoth 2 points3 points ago

You can return all of it. The tea, the cracked teapot, everything.

[–]awkwardsoulOolong Owl - Tea Blogger 6 points7 points ago

(on another note, re Teavana's samples not tasting the same when you make it yourself: )

[–][deleted] 1 point2 points ago

Yeah. That was one of this first few articles I ran across.

[–]awkwardsoulOolong Owl - Tea Blogger 4 points5 points ago

You should be able to return it.. and you wouldn't be the first. I've heard many horror stories of people returning teas as Teavana sales people have a bad rep for giving you more tea than you wanted.

This person didn't realized they spent over $1k.. and managed to return their tea

[–][deleted] 1 point2 points ago