Cisco Unity Express -- Custom Script Editor FAQs

From DocWiki

Revision as of 15:27, 9 November 2010 by Saawan (Talk | contribs)
Jump to: navigation, search

Main Cisco Unity Express DocWiki Page: Cisco Unity Express

Search the Cisco Unity Express documentation on the DocWiki:


Question: What is purpose of

Answer: We will serve you with the followings

- Get you started with creating scripts based on your requirements.

- Clear problems from your scripts.

- Provide sample script snippets to help you finish your task.

Note: We cannot create/design scripts based on your requirements. There are other third parties which you would like to contact if you don't have any experience in creating telephony scripts or applications.






Choose the appropriate Cisco Unity Express version that you are running.




Answer: Use one of the following methods.

Method 1:

  1. Make sure the system is idle.
  2. Run "clear trace" on Cisco Unity Express.
  3. Run "show tech-support" on Cisco Unity Express.
  4. Run "show trace buffer tail" on Cisco Unity Express.
  5. Make the simplest call to demonstrate your problem.
  7. Press CTRL-C to exit.
  8. Send the logs for the failure case to Cisco.

Method 2: You will need a FTP server.

  4. Send the file to Cisco.





Some other suggestions to follow:

If the problem persists, do the following:













Second, Save the file in a format shown below.


Question: I have requirements to queue incoming calls and use Music on Hold (MOH)

Answer: This can be best achieved by using CME B-ACD feature - Contact Cisco TAC if you need further assistance.

Question: Can I debug my script on CUE

Answer: Yes, you can if you are running CUE versions 3.x or 8.x (restrictions may apply).


1- Make changes to you script and upload on CUE.

2- Open CUE Editor without opening any script.

3- Click on the menu "Tools -> Options" and specify CUE's hostname (or IP address). The PC running this Editor should be able to ping this CUE.

4- Click on the menu "Debug -> Reactive Script”.

5- Select the script on CUE which you want to debug.

6- Dial the number on CUE to start this script and then single step through this script on Editor.

7- For further help on debugger, check Editor's help pages.


- While debugging the script on CUE, you cannot make modifications. To make changes, you must stop reactive debugging then open local copy of script and finally uploading the modified script on CUE.



Rating: 5.0/5 (2 votes cast)

Personal tools