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How was the 2.4% service fee determined?

The service fee was determined by our vendor. The University is not directly accepting credit or debit card payments for Tuition and Student Account payments; they are being accepted by our vendor who is assessing the 2.4% service fee for the processing of the credit card payment. The service fee is not paid to ASU and is not refundable, even if the related payment to ASU is refunded.