Summary Scaling BPM Adoption

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This is the summary of the book "Scaling BPM Adoption". The author(s) of the book is/are IBM Redbooks. This summary is written by students who study efficient with the Study Tool of Study Smart With Chris.


Summary - Scaling BPM Adoption

  • 1 Introduction

  • Why is it important to begin the BPM journey with a philosophy of change?
    This enables you to avoid common pitfalls that lead to failed BPM projects and, ultamately, poor BPM adoption.
  • Wat is de bijdrage van BPM, naast het automatiseren van workflow.

    BPM promoot effectiviteit en efficiency in je bedrijfsprocessen door het gebruik van meetbare business value om de projecten in overeenstemming te brengen met de bedrijfsstrategie.

  • 1.1 Business process management

  • What is Business process management (BPM)?
    BPM is a comprehensive management approach to continuously improving your business processes
  • How does BPM promote effectiveness and efficiency in your business processes?
    By using measurable business value to align all projects with corporate strategies.
  • How does BPM enable process control in your business?
    By creating process visibility with an incremental delivery methodology
  • 1.1.1 Managed business process

  • What is a managed process?
    A managed process is a business process in which stakeholders and process owners have both visibility into the process and control over the process to take corrective action for better business outcomes.
  • Where can all management decisions, at any level in the organization, be associated with?
    They can be associated with on or more of the following domains:
    • corporate strategy,
    • business resources,
    • business processes.
  • Wat is het voordeel van een managed proces?

    Met ptoces control kan je gefundeerde beslissingen nemen over het gedrag van je proces. 

  • What does business process optimization do?

    Business process optimization decisions to streamline activities, automate human decicions with business rules, or remove bottlenecks are also goood examples of decisions for change in the business process domain.

  • 1.1.2 Business processess

  • What is the BPMN 2.0 definition of a business process?

    A process describes a sequence or flow of activities in an organization with the objective of carrying out work.

    In BPMN a process is depicted as a graph of flow elements, which are a set of activities, events, gateways, and sequence flows that define finite execution semantics. Processes can be defined at any level from enterprise-wide processes to processes performed by a single person.

  • 1.1.3 Process automation, visibility and control

  • What are the compounding elements of the business impact realized from a BPM project?
    Process automation, visibility and control
  • Waar zorgt business process automatisering voor?

    Verhogen van de efficiency, verminderen van fouten, het eenduidig maken van het proces en het uitsluiten van rework door menselijke taken.

  • What is a swivel chair integration?
    A manual interface where a human user reads data from one system and keys it into another
  • What is the benefit of business visibility?

    It gives insights in live data and process participants have perspective into the end-to-end process.

  • What does process visibility enable?
    Process visibility enables you to measure in real time the performance of the process while there is still time to correct it.
  • What is the benefit of process control?

    It means acting on the insights identified and delevering a hands-on approach to processimprovement that ensures that the correct people are working on the correct problems at the correct time.

  • In what states in the life cycle of a business process does a process owner benefit from process visibility?
    Design time (implement and deploy) and runtime (manage and optimize) stage.
  • What are the selection criteria for a first BPM project?


    The business impact

    The scope and complexity of the process

    The appetite for BPM on behalf of the process owner and the SME

  • How does process automation immediately creates business value?

    • By increasing efficiency,
    • reducing errors,
    • eleminating process variation,
    • removing rework for human tasks.
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