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Customer Excellence

Creating a different story for customers to share

Customer Excellence

Customers who receive a positive experience are more likely to provide repeat business. A consistent positive experience is provided by a well-informed salesperson, who is self-confident and assured knowing that they have all the information they require, and are empowered to get the job done.

-Tony Alessandra

Training Content

Session 1: Organizational Culture

  1. The Vision Statement
  2. The Mission Statement
  3. The Core Values-Practicing the key pillars to deliver success.

Session 3: The External Customer

  1. Who are my external customers?
  2. Services they are interested in
  3. Creating External Customer Relationships via excellent service

Session 2: Corporate Customer Service

  1. Who is a customer?
  2. Customer Classification
  3. Who is my Internal customer?
  4. Building a cohesive team
  5. Power of team work

Session 4: The 7 Pillars of Effective Customer Service

  1. Speak with Clarity
  2. Lead the discussion
  3. Be consistent
  4. Professionalism
  5. Offer actual solutions in real time

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