Frequently Asked Questions

Do you have shuttle service from Airport - Hotel?

Yes, we have! We can pick up from the airport and transfer to your hotel. We need a 48 hours notice prior to your arrival and information about your itinerary via email.

Do you have interpreters in Spanish?

Yes, we have interpreters, Spanish-Chinese and English-Chinese.

Do you have interpreters in Yiwu?

Yes, we have interpreters and guides in different cities of China.

Can you handle all transactions for Sencamer?

Yes, we can process SENCAMER and handle the appropriate paperwork.

Can make hotel reservations?

Sure, just send us the dates of travel and we will present you with several options for accommodations that best suit your needs.

Can I apply for a Chinese visa in Hong Kong?

Yes! Normally, you can get a visa for China in HK. Depending on your nationality it can take 1 to 2 business days.

What is the exchange rate of RMB / Yuan?

Currently, the RMB has a lot fluctuations, to know the current value of RMB please go to the Bank of China’s website:

What is the production time?

The estimated time of production for a product is provided by the supplier / manufacturer at the time of the quote.

What are the payment terms that usually apply to purchases in China?

The payment terms for purchase in China are established by the manufacturer. Normally there is the 30% deposit at time of the order to begin production and 70% is due upon delivery of the goods.

You can help me with customs clearance?

GEN has an extensive network of Customs agents partners in most Latin-American ports, thus we offer complete service.

What is the minimum purchase for a product? (MOQ) Do I have to buy a full container?

Each supplier / manufacturer will indicate the minimum order. In case of not reaching the minimum quantity set by the factory, we can look into wholesale markets and consolidate the shipment. No need to buy a full container, we can consolidate goods from multiple vendors.

Did not find the answers?

In case you have not found any answers here or you have more inquiries to ask, please feel free to drop us a message and we will contact you back very soon.

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