

BPM from a Business Point of View

Scott Cleveland

BPM Buy-In

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Theo Priestley proposed that "at the end of the day, something that improves both the employee experience and customer experience is never going to be a hard sell."

So, the big question is: Why isn't this happening?

Disruptive projects such as BPM need to have an internal champion.  The champion is your company's pied piper.  That person will be a leader--hopefully a persuasive leader.  He or she will be the cheerleader for the project.  This isn't a one-time activity; it is ongoing.

The champion will get users involved in the project so that they will have some ownership.  The users will have input as to what the final solution looks like.  They will have a vested interest in rolling out the solution, their solution.  They will have some skin in the game to make sure the project is successful.

The user community will have a first hand understanding that the solution the team (their team) came up with will improve both the employee experience and the customer experience.  Everyone on the team will be telling the same positive story to others in the company.

Your thoughts...

How do you handle buy-in on your projects?

1 Comment

This is an interesting point. I am in current "discussion" with UK Government Digital Service (GDS) and they are looking at developing across government an update to services to be "user" driven. They almost exclusively see it is about "digital by default” capability with user focus. BUT this is actually BPM but not even mentioned? So why reinvent a skill set when in reality there is a wealth of experience and new supporting technologies such as MDE that remove need for coding? They are chair leading the wrong message and will confuse all when the people and process BPM tag is meaningful – but then again maybe another industry NIH……I smell another “IT” led disaster…when it could be a high profile business led BPM success?

Scott Cleveland blogs about BPM from a business point of view.

Scott Cleveland



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