Articles tagged: customer support

Tech Support

Why Can’t I Talk to a Real Person?

There are many reasons why you’re more likely to be directed to online and self-help resources than talk to a real person.


How to Find Software Support

Finding support for software and services can be a challenge. I’ll breakdown the places to look and the steps to take.

How Do I Contact Customer Service?


Phone Support: What You Expect

The Risk of Searching for a Support Phone Number

There is no support phone number for the major free email services. So what’s up with the phone numbers in search results?

Why Don’t Companies Answer My Email?

It’s not uncommon to feel like email messages to some companies just go into a black hole. I’ll look at some of the reasons that might be, and steps you can take to reduce the odds of it happening to you.