Shipping & Deliveries

I made my purchase over a week ago and I'm still waiting for delivery. What's going on?

On average, delivery times can be anywhere between 2-5 business days. However, some areas may take a lot longer depending on your geographical location, this includes country and remote areas of Australia. If you are experiencing unexpected delays, beyond seven working days or more, please call or email our toy store so we can investigate the matter further for you.

Can I collect my order?

You're most welcome to collect your order from our warehouse at any time between 9:30 am and 5:00 pm Mon-Fri (excluding p/holidays). However, please be reminded to select 'Warehouse pick-up' as you're preferred shipping method in the check-out before submitting your order. Upon collection, please bring a copy of your order as proof of purchase.

I live Overseas, can I still buy from your store?

Absolutely! It doesn't matter where you are ordering from provided the intended shipping destination is an approved destination country like Australia and New Zealand. Unfortunately, orders cannot be shipped to unapproved overseas destinations.

My toy has arrived broken. What do I do?

If you suspect that the toy you ordered from us is damaged, please refuse to accept delivery. Ask the driver/postman that it be returned to sender by crossing out your delivery address and writing, in big letters, "RTS" (Return To Sender). Notify us about what's happened, and we will take care of the rest by having a replacement toy sent out to you once we receive the damaged toy.

If, on the other hand, you have accepted delivery and discover that your toy is faulty or damaged, please contact and notify our store so we can provide instructions on how to return your damaged item/s. Please do not proceed to return anything unless you have spoken to a sales member of our store.

Why do I need to obtain a Reference number when returning damaged goods?

The Return Merchandise Authority (aka Reference Number) number we give you is a unique number combination which helps us identify authorised product returns. With an RMA number visible on the carton, we are better able to anticipate and accept your return while knowing exactly how the return needs to be processed (refund, exchange, repair etc.).

Who do you use to for shipping?

We use Australia Post for fast and reliable door-to-door delivery.

I received an email telling me my order was "Processed". What does this mean exactly?

Simply put, a 'Processed' order means that your credit card or PayPal payment was approved (processed). If you had selected to pay by cheque or Bank Deposit (EFT), this change in your order means that our banking institution has cleared the bank deposit payment. Your order is also now ready to be packed by our warehouse staff.

I received an email telling me my order was "Shipped". What does this mean exactly?

An email confirming your order as 'Shipped' just means that your order/parcel is physically in the hands of our carrier and is on its way to you or the recipient you have nominated.

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