

Francisco Virgilio

Head of Altitude Software Americas Innovation Lab

Recent Posts

Why should contact centers integrate WhatsApp as a customer contact channel?

08/05/19 12:11 Francisco Virgilio

1.5 billion users in 180 countries makes WhatsApp the most-popular messaging app in the world!!  

The numbers speak for themselves. They are millions of consumers, creating billions of messages. New interactions, more interactions! Are you ready to respond?  

And how to manage, how to attend to a type of demand characterized by the asynchronous mode which humans started to increasingly use? The number of interactions explodes while the parallelism of our activities requires the use of a non-synchronous mode of communication, enabling the execution of our daily tasks in parallel: more tasks, greater productivity. This is our world! More and more at the same time.  

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