Skip to main content
Auckland Council

4. What happens next

  1. We will process your application and, if we approve it, we will notify your supplier so that they can carry out the work. During peak winter periods, approval can take up to 30 working days.
  2. The supplier will contact you to arrange a suitable time to start the work.
  3. Once the installation is complete, we will pay your supplier directly. We will also send you information about repayments.
  4. We will add your repayment amounts to your property rates on 1 July. If you apply after 1 July, your Retrofit Your Home assistance will not show on your rates notice until the following rating year.
  5. While there is no requirement for you to start making payments straight away, your assistance will start incurring interest once we pay the supplier.  Starting payments early will help minimise interest charges.