Krystal Resort Complaints Team – Watch Out for the “Concierge Call”

The Krystal Resort Complaints team shares that among the wide range of travel schemes, there have been reports of numerous tourists falling prey to the “Concierge call” scam. Krystal Resort Complaints team share that in the first place, this is a well-planned scam, sometime in participation with the hotel staff and works similar to this:

Krystal Resort Complaints team understands that you will arrive on vacation and want to make the best of your well-earned holiday.  Or, you could be on a business trip with demanding schedules throughout the day.  Either way, you are completely exhausted and just want to sleep at the end of the night.  You are nearly asleep and the phone rings – it is the hotel’s front desk and they need some clarification on your credit card.

Krystal Resort Complaints share that they may say that the number you have provided is perhaps wrong and they are unable to verify it.  Could you therefore, pull out your card and read out the number again?  You are answering a phone call and have no clue whether a con artist is at the other end posing as the front desk staff.  You are drowsy and if you part with the credit card information, you can be nearly certain that the person who spoke to you was not an employee of the hotel!

Krystal Resort Complaints have a solution:  Most credit card scams result from our own carelessness. Your credit card number and PIN number are sacred.  Except for valid reasons, never part with the information on phone or through other means.  Krystal Resort Complaints share that any respectable hotel can wait until you wake up the next morning to sort out a genuine problem with your card and you should go down in person to sort it out to confirm it is valid.




Krystal Resort complaints Prevention Team Presents the Metro Ticket Scam

Krystal Resort complaints prevention team understands that if you decide to use a train to travel around in France, you are not alone. The metro stations are always crowded and can be very confusing places. In order to better serve the people at the stations, machines have been put in place that allow people to purchase their tickets. It can be much faster and more convenient to purchase tickets in this way.

The Krystal Resort complaints prevention team warns travelers that these machines open up an opportunity for scam artists to take advantage of the unknowing travelers. The scam usually works in a very basic way. A tourist will try to buy a ticket from the machine. The tourist will be struggling to read the instructions and the scam artist will approach and offer to help. The scam artist is able to easily complete the purchase for the tourist and hands them the ticket. That is where the problem begins.

It could be that the scam artist has managed to change the ticket from the more expensive multi day pass that the tourist thought they were getting to a one use ticket. The scam artist was able to pocket the money that the different tickets resulted in. Most tourists do not realize this has happened until they try to use the ticket a second time and they are informed of the problem.

Krystal Resort complaints prevention team knows that the best way to avoid this is to buy the tickets directly from the ticket agent at the counter. Unless you know how to use the machines, you need to turn to people you can trust to help you.


Krystal Resort complaints Prevention Team – Gadget Repair Scams










Krystal Resort Complaints Prevention Team – Complaints on the Internet

Krystal Resort Complaints Prevention Team knows that guest complaints at hotels used to be a lot easier to deal with. If a guest had a complaint they would talk to someone at the hotel. That employee could work to resolve the problem of the guest that was right in front of them. The internet has changed the way that people complain and have given the Krystal Resort Complaint prevention team something new to worry about.


There are many forums that allow people to complain about a hotel on the internet. The hotel may not be aware that a guest is even mad about something that happened to them. If they never see or hear the complaint they cannot do anything to resolve it. That is why the Krystal Resort Complaint team has to develop new techniques to deal with guest complaints on the internet.


  • The Krystal Resort Complaint prevention team should monitor the internet sites where people post reviews of hotels for any negative information. If they do see a complaint, they should work to find out what the complaint is and find a way to fix it. They can also address the complaint on the website so others can see that it has been fixed.
  • The Krystal Resort Complaint prevention team should use the internet to field guest complaints. If they give the guests a place to complain on the internet, they will see what the problems are and be able to fix them.
  • Use a reputation management company. These companies monitor the internet for the hotel and can react  to any negative news that could hurt a hotel’s reputation. They can also do things to help a hotel build a good reputation.

Krystal Resort Complaints Awareness Department Knows What to Do When it is Not a Guest that is Complaining

Krystal Resort Complaints Awareness Department understands that in the hotel, most of the employees know what to do if they have to deal with a guest complaint. If the problem for the guest is simple, the employee should be able to fix the issue and make the guest happy. If the problem is not something the employee can fix, they should know where to turn to get the person that can resolve the guest’s complaint. The question that some employees will have is what they are supposed to do when the complaint is not coming from a guest but is from the employee instead.

How the Krystal Resort Complaints Awareness Department Can Help

It really does not matter if a complaint is coming from a guest or from a hotel employee. It still needs to be resolved in some way. There may be an employee who notices that something another employee is doing or not doing could cause problems for the guests. If there is someone that can listen to the complaint of the employee it may help other guests. The employee should have some way to voice their complaints.

Do Not Do It During Staff Meetings

Some people who operate thee Krystal Resort Complaints Awareness Department will think that a staff meeting is the place to resolve the complaints of the employees. This is definitely not the right place. It is hard to control these situations and complaints are rarely resolved in this setting. Employee complaints should be handled in private to get the best results for the hotel.


Krystal Resorts Complaints Team Shares How to Deal with the Complaints of an Irate Customer

The main thing that you need that Krystal Resorts Complaints team shares is to remember when faced with the complaints of an irate and disgruntled customer is that he or she is not attacking you on a personal level. It is greatly advised that you indulge these irate customers and listen to what they have to say without getting aggravated. That is because such an approach can be highly beneficial for your business and may also result in considerable satisfaction on part of the customer. Through simple listening, you will be able to pick up on the cause of unrest and aggravation on part of the customer. These complaints are all the natural part of business and the manner in which they are dealt with can spell the difference between success and failure of a venture.

Below are mentioned the most comfortable and easy steps to dealing with the complaints of an angry and furious customer from the Krystal Resorts Complaints team:

1. Apologize


2. Try to Solve the Problem Faced by the Customer

If your customer certain animosity towards you in regards to his problem and has stated as to what will truly satisfy him, them make it your top priority to try to solve his problem. Use the maximum extent of abilities and authority present at your disposal. It shows that you are sincere in solving his problem. It shows that you are committed to solving his problem.

3. Make sure that you follow Up

Remember to follow up on the client after making whatever promises to resolve his complaints. This allows the customer to feel content knowing that you cared even if you were unable to locate a less than adequate resolution to the problem. It is an important step towards attaining customer satisfaction.

4. Learn from the Whole Situation
