Encryption & Unattended Access


CloudBerry Remote Assistant enables you to encrypt all incoming sessions. Encryption is optional and can be disabled if necessary. While regular sessions require only Computer ID and PIN, encrypted sessions also require an encryption key that has to be provided by the target user.

The app uses the RSA algorithm to encrypt sessions. Encryption can be enabled in the app's settings on the target computer:

Once enabled, the target user should provide you with that encryption key. You in turn should specify the encryption key in the connection settings:

The encryption key has to be specified only once and it will always be used when establishing a connection. The encryption key is never changed unless the target user regenerates it in the app's settings. A regenerated encryption key has to be provided again to all users who want to connect to the target computer.

Using encryption ensures that no transferred data is interpretable in the event of data interception.

Unattended Access

The conventional method of connecting to a remote computer with CloudBerry Remote Assistant involves entering a PIN. This secure method requires you know the rotating PIN in advance, but it's not convenient if you want to frequently connect to the target computer. Furthermore, this authentication type is not practical if you have multiple users on your computer and you want to be able to log in as a different user.

That's why CloudBerry Remote Assistant features an unattended access connection option that allows you to authenticate using target user's Windows credentials instead of a PIN. When enabled, you simply enter the remote machine's Remote Assistant ID, enter the target user's Windows credentials, and you're done.

Unattended access can be enabled in settings on the target computer by selecting the required checkbox:

Unattended Access only works together with encryption. This is one of the reasons that encryption and unattended access are explained in the same article.

If unattended access is enabled, you will be prompted to enter your Windows credentials (login & password) to authenticate.

Click on the littler arrow icon and the connection will be successfully established.

Remote Assistant should be installed for every user whose credentials you intend to use when establishing connection.