BUG: Outlook corrupts Textboxes

Summary:  Outlook replaces TEXTbox with Graphic on Send

Attachment: Outlook_bug.png

Traceability: MS-UI-190429  (Win 10 / Outlook ver 16.0.10325.20118)

  • IMPACT:  
    1. Lost time for sender and all recipients
    2. Breaks Requirement UI-CU-DB-190429 usability be usable  after sending/receiving
    3. Work around - time consuming and undocumented
  • Steps to reproduce:
    1. In Outlook, create an email in HTM format  containing a TextBox
      (Highlight TEXT then Alt-N-X-H or mouse "Tab: Insert | Textbox")
    2. SEND and receive the email
    3. Open the received  email: (or open from the SENT subfolder)
    4. Attempt to highlight, copy, paste the textbox CONTENTs to another application or file
  • Problem[s]: The object has been changed from TEXT to a NON-editable IMAGE
  • Frequency / Reproducibility:    100%
  • Workaround:
    1. Forward or Reply to open Outlook's native EDITOR
    2. Right click on the broken Textbox graphic
    3. Choose "Format Autoshape"
    4. Click top right TAB "Alt Text"
    5. Copy / Recover the text: There may be a limit that truncates it.
  • Expected Behavior:
    1. Any change in data or accessibility should generate a useful error and/or an error log entry