At Photospecialist, you have a legal cooling-off period of fourteen days. Your cooling-off period begins on the day after you have received the product. Would you like to return something? That is possible within this fourteen-day cooling-off period. You are responsible for the return shipping, including any related shipping costs. If we receive the complete item undamaged (and if reasonably possible) in the original packaging, we will reimburse the entire purchase amount. 

How does it work?

If you wish to return a product, follow the steps outlined below. If you do, it will ensure a quick return process. 

  1. Complete the return form at the bottom of the page and click 'Send'. You will receive the completed form in your inbox.
  2. Print the form.
  3. Ensure the item is packed properly and securely. 
  4. Enclose the completed and printed form and a copy of your purchase receipt. 
  5. Mail the return shipment with proper postage to:

Kamera Express
Service & Repair Department
Essebaan 55
2908 LJ Capelle aan den IJssel
The Netherlands

What will happen next?

As soon as we have received your return shipment, we will send you a confirmation email (please allow 5 working days after receipt).
If you wish to exchange the item, we will send you the desired exchange item if available. Or we will refund the full purchase amount, including any shipping costs, as soon as possible. Refund will take place no later than fourteen days after the cancellation. For reimbursements, we make use of the same payment method that you chose. We are legally allowed to wait with the refund until we have received the return items.

Exceptions of the right to cancel



Would you like to know more? You can read all about the right to withdrawal in article 6 of our General Terms and Conditions.
Were you unable to find the answer you were looking for? Our employees are happy to answer any questions you might have.


Return form 


Account Details

Reason for Return (please tick all that apply)

Information about the product(s) you wish to return

Additional explanation of the reason for return

* Required Fields


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