Help! Linksys Cable Modem Defective?

Discussion in 'Broadband Hardware' started by soops, May 21, 2004.

  1. soops

    soops Guest


    Can someone here please help me. I have xp pro, recently bought a
    linksys cable modem BEFCMU10 to activate my cox cable. From the first
    day I connected it gives me one problem. The problem is that once I
    turned off my computer and turn it on again later, the browser isn't
    connecting to internet. I clicked on the 2 computer icon at bottom
    right corner there is only sent activity, nothing on received. I've
    called cox and they tell me according to their system, my computer has
    been on for hours! How can that be when the PC itself is turn off. So
    far the only remedy is to unplug/wait 1 min./plug back in, and within
    20 sec. I'm online. Can anyone tell me if I have a defective modem or
    not setting something right? Thank you so much.
    soops, May 21, 2004
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  2. soops

    Guest Guest

    You have probably a misconfiguration on the settings of
    the cable modem or the PC.

    For the PC, right-mouse click on the two computers icon,
    and open Network Connections. You should have a LAN or
    high-speed connection. Right-mouse click on it and open
    properties. These should match the settings from your ISP
    (dynamic or static IP, etc.)

    The second thing you want to check is on IE. Open
    Tools/Options. Under Connections check that you have
    selected Never dial a connection. Under LAN settings
    probably you shouldn't use a proxy (although that depends
    on the ISP)

    Finally, you may need to configure the modem. I do not
    have that type of modem, so you need to check the doc or
    call linksys.

    You may also want to call your ISP to help with the PC
    Guest, May 21, 2004
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