Questions about TOMS™


  • Top Questions

    1. Where is my stuff?


    2. How do I return an item?


    3. Do you offer exchanges?


    4. How much does shipping and handling cost?



      Yes! Click below to check your remaining Gift Card balance.

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  • Ordering on

    1. What forms of payment does accept? accepts multiple payment methods. We currently accept Visa, MasterCard, American Express, Paypal, Klarna, iDEAL, TOMS Gift Card and TOMS online store credit.








  • Klarna

    1. What is Klarna?

      Klarna and TOMS have partnered to provide flexible online payment options for TOMS shoppers through Buy now. Pay later. Learn more.

    2. What is pay in 14 days and how does it work?

      Pay in 14 days, offered through Klarna, offers you the flexibility to get the order delivered before you have to pay. Once your order has shipped, you'll receive an email with a link to pay. You'll have 14 days to make a payment. Learn more.

    3. Is there a fee to use pay in 14 days?

      There is no fee to use Pay in 14 days. However, if your invoice is not paid by the due date, Klarna may charge you a late fee.

    4. Is there a late fee associated with pay in 14 days?

      Yes. If your invoice isn't paid by the due date, you're subject to a late fee (issued by Klarna). To help you pay on time, Klarna will send an email reminder two days before payment is due.

    5. How is my pay in 14 days statement sent?

      You'll receive an email from Klarna with payment instructions once the order has shipped.

    6. What happens to my statement, when I've returned the goods?

      Once TOMS has received the return (partial or full) and you have received the confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

    7. How do I contact Klarna?

      You can reach Klarna's Customer Service team by phone at +31 (0)20 80 82 852. You can also chat with Klarna 24/7 when you log into the Klarna App. Learn more.

  • Returns


      Need to return an item? No problem! We'll guide you through this easy process. We currently offer free returns with UPS.


      1. Go to to initiate your return.
      4. Confirm your personal information in the required fields.
      6. If applicable, select your preferred method of payment and click Pay Now. If you have a discount code, please enter this in the provided field.
      8. You can track your return here
    2. What is your Return Policy?




  • Shipping Methods and Times




    2. How much does delivery cost?


    3. Does ship internationally? ships orders to the following countries:

      • Netherlands
      • Belgium
      • Luxembourg

      TOMS™ are also available at official retailers across the World. To find one closest to you, visit our Store Locator.

  • Product and Sizing Questions

    1. What size should I order?



    2. In what widths are TOMS™ available?


    3. Will my TOMS™ stretch?



    4. What are the ages for Youth and Tiny shoes?


    5. How do I wash my TOMS™ Shoes?





      Mens Sizing Chart
      in US/CA cm UK EU
      9.4 6 24 5 38
      9.6 6.5 24.5 5.5 38.5
      9.8 7 25 6 39
      10 7.5 25.5 6.5 40
      10.2 8 26 7 40.5
      10.4 8.5 26.5 7.5 41
      10.6 9 27 8 42
      10.8 9.5 27.5 8.5 42.5
      11 10 28 9 43
      11.2 10.5 28.5 9.5 43.5
      11.4 11 29 10 44
      11.6 11.5 29.5 10.5 44.5
      11.8 12 30 11 45
      12 13 30.5 12 46
      12.4 14 31.5 13 47.5
      12.6 15 32 14 48.5
      12.8 16 32.5 15 50
      13 17 33 16 51
      Womens Sizing Chart
      in US/CA cm UK EU
      8.7 5 22 3 35.5
      8.9 5.5 22.5 3.5 36
      9.1 6 23 4 36.5
      9.3 6.5 23.5 4.5 37
      9.4 7 24 5 37.5
      9.6 7.5 24.5 5.5 38
      9.8 8 25 6 38.5
      10 8.5 25.5 6.5 39
      10.2 9 26 7 40
      10.4 9.5 26.5 7.5 41
      10.6 10 27 8 42
      11 11 28 9 42.5
      11.4 12 29 10 43.5
      Youth Sizing Chart
      in US/CA cm UK EU
      7.1 12 18 11 30
      7.3 12.5 18.5 11.5 30.5
      7.5 13 19 12 31
      7.7 13.5 19.5 12.5 31.5
      7.9 1 20 13 32.5
      8.1 1.5 20.5 13.5 33
      8.3 2 21 1 34
      8.5 2.5 21.5 1.5 34.5
      8.7 3 22 2 35
      8.9 3.5 22.5 2.5 35.5
      9.1 4 23 3 36
      9.3 4.5 23.5 3.5 36.5
      9.4 5 24 4 37
      9.6 5.5 24.5 4.5 37.5
      9.8 6 25 5 38


      Tiny TOMS® Sizing Chart
      in US/CA cm UK EU
      3.1 1 8 0.5 16
      3.5 2 9 1.5 17.5
      3.9 3 10 2 18.5
      4.3 4 11 3 19.5
      4.7 5 12 4 21
      5.1 6 13 5 22
      5.5 7 14 6 23.5
      5.9 8 15 7 24.5
      6.3 9 16 8 26
      6.7 10 17 9 27
      6.9 11 17.5 10 28.5


    8. What is the sizing for apparel?


        XS S M L
      EUR 34 36-38 40-42 44-46
      FR 36 38-40 42-44 46
      UK 8 10-12 14-16 18-20
      US 2-4 6-8 10-12 14
        XS S M L
      Bust 80 84-88 92-96 100-104
      Waist 64 68-72 76-80 84-88
      Hip 88 92-96 100-104 108-112
      Inside leg length 77 78-79 80-81 82
        XS S M L
    9. Where are TOMS™ Shoes manufactured?


    10. Where is TOMS™ eyewear manufactured?

      TOMS™ eyewear is manufactured in China and Italy.



  • Official TOMS™ Retailers




      Yes, all purchases from authorized retailers are One for One™.

    3. Can I return shoes purchased from a retailer on


  • General TOMS™ Questions

    1. How was TOMS™ started?

      TOMS™ was founded in 2006 by Blake Mycoskie, inspired by a trip to Argentina where he saw extreme poverty and health conditions, as well as children walking without shoes. Founded on a simple premise: With every pair purchased, TOMS™ gives a pair of new shoes to a child in need. One for One™.

    2. Is TOMS™ a non-profit organization?


    3. Who is Tom?

      There is no Tom. Our name comes from the abbreviation of "Shoes for Tomorrow". The original idea was — for every pair purchased today, a new pair of shoes will be given tomorrow. This is how the One for One™ Movement was born.

    4. How does TOMS™ give the matched pairs?



    5. How can I contact Customer Service?



      The official website of TOMS™ in the Netherlands is, where you can purchase authentic TOMS™ shoes, apparel and eyewear. Counterfeit or unauthorized TOMS™ websites may invoke the look and feel of the official TOMS™ website and showcase what appear to be legitimate products, when in fact their products are fake.



      If you have come across any suspicious websites that you think are counterfeit or unauthorized, please email us at




      • Order number (in subject line)
      • A short description of issue
      • Pictures clearly displaying the issue


      • Order number (in subject line)
      • A short description of issue
      • Pictures clearly displaying the issue




  • Contact Us



      Message Anytime

    • Send us a message via our Contact Us page.

    1. Why are you giving in the U.S. now?

      TOMS™ has been giving in the U.S. on a small scale since 2008. We've spent the last few years testing and adapting our U.S. giving so we could responsibly launch a sustainable, large-scale giving effort. With so much need in our own backyard, we knew we could to help in a big way. We've met our goal and are excited to announce that as of the end of 2014, TOMS has given 1 million pairs of shoes to children in need in the U.S.

    2. How many shoes are you giving in the United States?

      As of 2014, TOMS™ has given over 1 million pairs of new shoes to children in the United States. TOMS™ Shoes reach children in over 35 states through our Giving Partners.

