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Office Administration Manual

Assisting You with the Day-To-Day Delivery of CDPHP Medical Benefits

The Provider Office Administrative Manual (POAM) consists of two volumes and is updated annually at a minimum. Please use it as a helpful reference guide to assist you with the day-to-day delivery of CDPHP medical benefits.

Volume I is designed to give you and your staff a comprehensive overview of CDPHP and its current administrative practices.

Volume II is a compendium of our policies and procedures available by logging into your account.