WANOP to Edition Conversion with USB


Only the SD-WAN 1000 and 2000 WANOP appliances can be converted to SD-WAN Edition appliances.

Before you begin

  • Ensure that you are converting the 1000 appliance only, and not the 1000 WS. The 1000 WS appliance does not support conversion to the SD-WAN (Enterprise) Edition appliance.

  • Ensure that you have the default credentials to log into the existing Dom-0 - root/nsroot.

Upgrade procedure

The conversion procedure is a two-step process involving the following steps:

  • Insert enclosed USB stick into the NetScaler SD-WAN appliance.

  • Verify that the serial console is connected and proceed with the conversion process.

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How to convert with USB stick

To upgrade the appliance with USB stick:

  1. Insert the enclosed USB stick into the NetScaler SD-WAN appliance.

  2. Connect to the serial console of the appliance.

  3. Reboot the appliance.

  4. During the boot process, when you see the cursor moving across the screen, do the following:

    1. Press and hold the ESC key.

    2. Press and hold the SHIFT key.

    3. Press the number 1 key (SHIFT +1 = !) and release all keys.

    4. Repeat steps a, b, and c until the cursor stops moving.


    The above steps should be executed during the appliance reboot process. The key strokes should happen during BIOS post stage as described in step 4.

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  5. When BIOS loads, choose the external USB drive, for example; PNY USB 2.0 FD 1100 to boot the appliance.  The external USB drive is shipped by Citrix if you have ordered for it.

    You need to choose the platform edition which you want to use, if the platform supports more than one edition, such as 1000 and 2000.  Therefore, choose (Enterprise) Edition first before confirming.

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  6. Choose the Enterprise Edition software upgrade option when prompted.

  7. Upgrade process is completed in 20-30 minutes. The system reboots after 1-2 minutes and the login prompt is displayed.  For the 1000 platform edition, upgrade process is approximately an hour as updating the internal USB drive itself takes around half an hour.  

  8. Unplug the USB stick after the procedure is complete.

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