Privacy and Security

Our commitment to keeping your trust

We handle all personal information within the company with utmost care, in compliance with the Australian privacy laws.

Why we collect information

We collect information to provide you with the best service that we can. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.

We may contact you for additional information or verification before accepting any order.

This information also allows us to provide you with offers that are of more specific interest or benefit to you.

What we collect

The information we collect includes your name, business name, address, delivery address, phone number and e-mail address.

Sharing your information

We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies, outsourced call centres, mail houses and third party fulfilment contractors.

How do we handle customer information

  • When you place an order, you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address, phone number and any specific delivery instructions. We may share this information with third parties which are involved in the processing of your order - for example, the financial institution that issued your credit card and the shipping carrier that will deliver your order.
  • When you log on to our site, we will ask you your e-mail address and user ID.