How can I reach the University Payroll Office?
    The Payroll Office is located in Aycock Hall on the 3rd floor. Please email any inquiries or questions to Email or call Phone678-839-6403. We endeavor to respond to all inquiries as soon as possible within a 24 hour period.

    When do I get paid?
    Monthly – The pay date for exempt (monthly paid) employees is the last working day of the month. If the last day of the month is on a weekend or holiday, the pay date will be the first preceding work day.
    Biweekly – The pay date for non-exempt (biweekly paid) employees is every other Friday based on the University Payroll schedule.

    Is my pay information available online?


    Can I view pay statements from prior pay periods?


    How is my overtime calculated?

    Can I get an advance on my paycheck?
    Advance payments are not permitted.

    I am subject to the Georgia Defined Contribution Plan. Is it true that I can request a refund of the Georgia Defined contributions deducted from my pay while employed?
    Once you have been terminated from your temporary or part-time position you can apply for a refund of your GDCP contributions. You may apply for the refund online or via UWG Human Resources.
    -To apply for the refund online, please visit the Employee's Retirement System of Georgia website.
    -To apply with UWG Human Resources, complete the Georgia Defined Contribution Plan Refund Application and submit the completed form to Human Resources for further processing.
    Refunds cannot be applied for until you’ve been terminated for a minimum of 30 days due to system requirements. Online refund applications before the 30 day period will be rejected by the State. The entire refund process generally takes 8 weeks.


    I did not get paid or I received only a portion of my wages. What should I do?
    First, check to ensure that you have completed all of your personal paperwork and that you have been entered into the payroll system. Then, check to see if your time was correctly populated into your timesheet and if it was approved by your supervisor.

    The payroll team can be contacted at Email. They will help you determine why you did not get paid or why you only received a portion of your wages.

    I submitted my time in the payroll system but there is an error. How can I correct it?
    Contact your supervisor immediately to discuss the needed correction. If payroll for that time period has already been processed, a paper timesheet with the corrections will need to be signed by the employee and supervisor. Once the paper timesheet has been received by Payroll, it will be processed to be included on either the following paycheck or in an off-cycle check (if requirements are met).

    My paycheck has been lost or stolen, what should I do?
    EmailThe Payroll Office will place a “stop payment” with the bank to make the check non-negotiable (unable to be cashed). Once the Payroll Office has confirmation from the bank that the stop payment has been placed, a replacement check will be created for you. This process generally takes 5-7 business days.

    How will I receive my W-2 Form if I am leaving UWG?
     The Shared Services Center can be contacted at:Phone1-855-214-2644

    Who completes my timesheet if I am on Family Medical Leave?
    Your supervisor will need to work with the leave administrator to ensure that your time worked and/or leave is properly recorded.

    Benefited Employees:


    If you work during the closure, your manager/supervisor will need to send an email to payroll@westga.edu with your name, employee ID number and date/time worked so that your timecard can be adjusted appropriately to reflect actual time worked. These actions can only be performed by Payroll. We will need to be informed of all employees who work during the closure.

    Non-Benefited Employees:


    What is Direct Deposit?

    Why aren’t Social Security and Medicare being withheld from my paychecks?



    Will I get paid if my time is submitted late?

    What if I turned in the wrong hours?


    The current payroll calendars are located here.

    Please send an email to payroll@westga.edu.

    Do I have to approve time for each of my employees?



    What happens if I miss/forget to time approval deadline?