Content design

Building end-to-end services into GOV.UK

Kate Ivey-Williams talking about building service journeys into GOV.UK

Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.