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I've forgotten my Parental or Payment PIN

Your Parental PIN helps you control what younger viewers can watch, while your Payment PIN helps you control who can buy new Passes on your account. Find out how to change your Parental or Payment PIN settings.

If you’ve forgotten either your Parental or Payment PIN, you'll need to reset it and create a new one:

Step 1:

Select My Account, and then Parental controls or Payment PIN.

Step 2:

Select Reset your PIN.

Reset your PIN

Step 3:

Enter your password if required, and then enter your new Parental or Payment PIN.

Step 4:

Enter your new PIN again, and then select Save PIN.

Enter your new PIN and save.

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