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May 9, 2008

Customer Service or Customer No Service?

Was it just me, or just the customer in me?

I always expect every service I avail to be of the same level as what I offer to our customers. It's just sad that some customer service employees never realize the value of customers in their lives. Customers are the reasons they can pay their bills, buy the latest gadgets, wear the hottest trends, and indulge in just everything they fancy.

It's true that people tell about their bad customer service experiences to 10 of their friends, but with advancement of technology.. there's the whole world to listen.

It's safe to say, the golden rule should be applied to customer service.