10 signs you’ve outgrown a homemade customer service solution

10 signs you’ve outgrown a homemade customer service solution

9 มกราคม 2014
10 signs you’ve outgrown a homemade customer service solution


So what happens when your organization hits that growth spark? The customer service emails start piling up, your ability to respond diminishes, and fewer of your customers are having their needs met. Maybe this hasn’t happened to you yet. Or maybe it’s happening right now.


1. “Someone” manages emails that go to the contact email on your website, but many are falling through the cracks.

2. People call you to ask if you received the email they sent, but you have no idea what they’re talking about.




6. You wish you could seamlessly and efficiently move emails out of your inbox and into the general mailbox, but you can’t.



9. You have frequently asked questions, but don’t have a place to put them on your website that’s easy to find and navigate.

10. You were compelled to read this.



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