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How to Claim

How to Make a Claim on your Policy:

If you've recently lost someone close to you, please accept our condolences. Dealing with a death in the family is one of the hardest things many of us will face. At MLife we understand that a funeral cash plan claim is always made at a very emotional and difficult time for the family. That's why we have tried to make things as easy as possible for you.


To make a claim just follow these three steps:



DFCP Claims Department
Dar-es-Salaam Place
Cairo Road, Lusaka 


Tel: +260 211 233112/13
WhatsApp: +260 975 992 517
Fax +260 211 233936



B. Collect together the following support documents:

  • A Completed Claim Form – The plan-owner would claim if its death of anyone covered on their policy. If it's the plan-owner affected then the person appointed as Principal Beneficiary should sign the Claim Form. In the event that s/he is not also deceased or is incapacitated then Secondary Beneficiary should make the claim. Principal Beneficiary can only make a valid claim if the plan-owner is deceased or incapacitated and equally a Secondary Beneficiary can only make a valid claim if both plan-owner and Principal Beneficiary are both deceased or incapacitated,
  • Evidence of death (any one of the following documents or similar depending on country of death: Death Certificate, Burial Order, Police accident report confirming death, or Letter from Headman or Chief in case of rural deaths)
  • Proof of Beneficiary's Identity e.g. Birth Certificate, Passport, Driving Licence, or National ID




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