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stone pillow patern


Frequent questions about orders:

  1. Can I pick up the merchandise personally?
  2. No, this is not possible.

  3. Is there a possibility to book the goods?
  4. No, this is not possible in the system, but you can call the sales office at number +48 58 664 99 33 begin_of_the_skype_highlighting  +48 58 664 99 33 end_of_the_skype_highlightins and determine the possibility and conditions of booking.

  5. I ordered the product but did not receive an order confirmation from you. Why?

  7. Why I have to specify the full address and telephone number during ordering the product?
  8. Your telephone number is needed so that in case of problems with the shipment we can inform you of this as soon as possible or to confirm the order. Address data, however, are needed to issue a VAT invoice.

  9. Can I ask additional questions about the product by phone? Which number should I use?
  10. Yes, of course, we will give you additional information, call (+48) 58 664 99 33 begin_of_the_skype_highlighting (+48) 58 664 99 33 end_of_the_skype_highlighting in hours 8:00 to 17:00 on weekdays.

  11. What happens in case of extension the term of implementation  of the order?

  13. What means “the cash on delivery”?
  14. If submitting and order you select a payment method for COD, you pay for merchandise until the courier on delivery. Remember that you can pay in cash only. Shipment COD is a service available only upon delivery of packages on territory of Poland.

  15. What kind of credit cards we accept?
  16. Cards, that we accept are: VISA, MASTERCARD, DINERS CLUB.

  17. Can I return merchandise that I received? It is new, in original box.

  19. If after placing an order it is possible to change it or cancel?


  21. What should I do if I receive a damaged shipment?

  23. How can I file a claim?
  24. Please make a protocol of complaint and send your product to the following address: Desart, ul.Kasztanowa 19, 81-515 Gdynia, within 10 days from the date of delivery. All complaints are reviewed within 4 working days of their receipt. We do not accept shipments returned by COD. The cost of returning of advertised goods we pay back after consideration of complaint, the cost of unjustified claims is paid by the purchaser.

  25. What happens if the courier come to my house and I will not be there?

  27. What happens if the courier bring the consignment and I will not have appropriate sum of money with me?
  28. By ordering a shipment you need to know that the courier will not hand the package over without payment. If you refuse to pay, the package will be returned to us and then in turn, we cannot send you another one – because we were exposed to a fee for the missed delivery. However, you may arrange with the courier to return the following day for example.

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