What type of items do you pack and ship?


How do I know if my item should be boxed or crated?


Can I pack my own boxes and items?


How will you pack my items to ensure they are well protected?


What are your pickup and delivery options?



Will I be able to track my shipment?


Will you be there to pickup my goods at a certain time or will it be within a window?


Will I get a call before my items are delivered?


Can I save money by dropping my items off?


How much notice do you need for pickup?


How long will it take to receive my shipment?


What do you mean by pad wrap or blanket wrap?


What does the total price include?


What is a Limited Access charge?


  • Camps
  • Carnivials
  • Colleges/Universities
  • Construction Sites
  • Fairs
  • Storage Units
  • Prisons
  • K-12 schools, public or private




Are there items you cannot ship?


How and when do I pay for my shipment?


Do you have minimum weights?


How can I ship boxes?


What is the USAR?


If the weight of my item changes, how does that impact the pricing?


How long will my international air freight shipment take?

A typical time frame is 7 – 10 days depending on the destination.

Can you provide crating for international shipments?

Yes. We provide ISPM-15 compliant wood packaging.

If I do not have enough to fill a full container load do I still have to pay for the full container?

No. Navis will consolidate your shipment with other shipments we have going to that same country.

Are you licensed for international shipping?

Yes. We are licensed and certified by the Federal Maritime Commission, a government agency that regulates all ocean carriers and tariffs. Our license number is 023289NF. (SCAC code: AXBN)

How long will my international ocean shipment take?

A typical time frame is 4-6 weeks. This can vary somewhat by destination and be impacted by ship sailing schedules and weather.

What is declared value coverage and what does it cover?

Declared Value Coverage offers repair or reimbursement on items shipped if damage occurs during the transit process. Coverage is door-to-door. If you purchase declared value coverage and damage occurs during the transit process, depending upon the amount of damage, the item may be repaired or you may be reimbursed based on the value declared on the USAR. Proof of value is required. The liability covers the merchandise only and does not cover freight cost, packing costs, duty or taxes.

What should I do if my shipment arrives damaged?

If damage does occur you should save the item and all packing materials and contact the Navis Pack & Ship center that shipped the item for you for further instructions.

Is there a maximum value of an item declared value coverage will cover?

Although our basic policy covers up to $400,000, higher policies are available. Navis specializes in high-value shipments.

If you specialize in handling fragile items, how come some items can only be covered for loss?

Some materials have components that are inherently unstable. Due to the age, the material the item is constructed of, shape and irreplaceable value, no one can predict how the shipping environment will affect the item. Therefore there are certain items that can only be covered for disappearance only.

Why can't you cover items that I pack myself for damage?

Navis specializes in packing items so they will arrive at their destination safely. If you choose to pack your own goods instead, we cannot verify that the techniques you used meet our strict standards, therefore the item can only be covered if it is lost.

Do you provide storage?


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