If your order was fulfilled by Amazon (FBA) but is missing an item, we apologize for the inconvenience. Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. 

If you have any questions regarding refund status, please contact Amazon Customer Service directly through:

Customers of Amazon.com can also call the following numbers:

  • U.S. and Canada: 1-866-216-1072
  • International: 1-206-266-2992
A service representative is available 24 hours a day, 7 days a week.