The Face chathead

The Face is a lady notable for her ugly face. She is found guarding the Port Sarim Rat Pits alongside Bellemorde. If you try to talk to her outside the Ratcatchers quest, she will ignore you. After the Ratcatchers quest she will let you into the manhole, where your cat can fight other players' cats. If you talk to her she will look through you as if you don't exist. If you try to enter the manhole before completing Ratcatchers, she will stop you and say "Step away from that manhole, you have no business down there."
