Feedback and Complaints2019-11-27T14:48:42+11:00

How to make a Complaint about your Service Provider

If you have a concern or problem with a support or service provided by SHSP the first thing you should do is talk to our reception staff or director at our office:

Southern Highlands Speech Pathology
2/2a Walker Street, Bowral, NSW, 2576 OR 224 Cowper Street, Goulburn, NSW, 2580


If you are not satisfied and would like to make a complaint, the director will provide and can assist you to complete a Complaint Form. This is merely so that we can ensure we understand and have accurately collected all of the details of your complaint or your area of concern.


  • Provide you with an acknowledgement of receipt of your complaint;
  • Keep you involved in the resolution of the complaint.



If you feel that your complaint has not been resolved to your satisfaction, we invite you to contact the Commissioner of the NDIS Quality and Safeguards Commission if you are an NDIS client.

1800 035 544



  • Undertake a resolution process.