Customer Service

25 Salon Conversation Starters To Use With New Clients

Being a stylist, therapist or a hairdresser might require you to put on an extroverted persona, but that doesn’t mean you always feel at ease meeting people. That being said, your chair is a special place. A place that makes people look and feel like a million dollars. And according to a survey we conducted amongst New York salon-goers, 65% of women favour a chat with their hair or beauty therapist. So if you’re more of an introvert, conversation starters can sometimes come in quite handy.


25 Conversation Starters That Don’t Have Anything To Do With Weather

Trust is the foundation for loyalty; what will increase your chances of rebooking clients. However, to build trust, you need to develop a relationship.

It’s not all that hard to get clients to open up. All you need is the right questions: some that are casual and others, that spark interesting chats. As time goes on, you’ll naturally build upon those initial chats, and as your relationship with your client grows, so will their trust in you.

15 Get-To-Know Your Client Conversation Starters

  1. What are two or three things that you like and don’t like about your hair?
  2. What in your hair or beauty routine takes up too much of your time?
  3. Where do you look for the latest hair and beauty trends?
  4. If you had an extra $100 to spend on yourself every week, how would you treat yourself?
  5. What do you do to get rid of stress?
  6. Do you have a preferred candle or perfume scent?
  7. Have you been working on any exciting projects lately?
  8. What was the best part of your day so far?
  9. What job do you think you’d excel at?
  10. If you opened a business, what would that business be?
  11. That’s an exciting line of work; how did you get into it?
  12. What are small things that make your day better?
  13. Tell me about your oldest friend? How did you meet them?
  14. What are you looking forward to in the coming months?
  15. What influences you when it comes to buying a product?

Want to up your customer service game? Start taking notes – more tips here!

10 Random Questions About Travel, Music, Books, Movies And, Or TV Shows

  1. What song always puts you in a good mood?
  2. What’s one trip or holiday you would go on all over again?
  3. What do you consider to be the most underrated or overrated TV show or movie?
  4. If you were to relocate, what city would you go to?
  5. What movie would you want to watch again for the first time?
  6. What’s the last TV show you binge-watched?
  7. What is the most relaxing place you enjoy going to?
  8. Do you like documentaries? Any recommendations?
  9. What was the last book you read?
  10. When you don’t know what music to put on, who’s your go-to band or artist?

Three Topics You’re Better Off Avoiding

Like Marianne Mychaskiw highlights in one of her InStyle articles, “the role of our hairstylist can get blurred with that of our therapist—a point we often forget until we’re midway through rehashing all the gory details of last week’s Tinder date gone awry during a double-process colour treatment.”

While some topics are great to discuss, others are safer to avoid. Award-winning hairstylist Claudio Lazo recommends “following the same standards as you would when meeting your boyfriend’s parents for the first time.” In other words, to steer clear of:

  1. Politics
  2. Religion
  3. Finances

Your clients come in for an experience, and getting them to talk about something is known to put people uncomfortable won’t do you, or your business any good. Keep your conversation starters light and redirect the mood if needed!

What conversation starters do you use when meeting new clients? Let us know either in the comments below or tweet us @ThePhorestWord! (Pssst! We’re on Instagram too!)

Thanks for reading! #LetsGrow


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