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Exam Code: 220-802
Exam Name CompTIA A+ 800 series
Certification Provider: CompTIA
Corresponding Certification: CompTIA A+


A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause?

A.    Clogged temporary file folders
B.    Internal dust buildup
C.    Incorrect input voltage setting
D.    ACPI is disabled

Answer: B

A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device:
Which of the following jumper configurations should be used instead?

A.    HDD. Cable Select; Optical DrivE. Master
B.    HDD. Cable Select; Optical DrivE. Cable Select
C.    HDD. Slave; Optical DrivE. Slave
D.    HDD. Master; Optical DrivE. Master

Answer: B

A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts MOST likely experienced a level of electrical burn?

A.    PSU
B.    Processor
C.    CMOS battery
D.    Hard drive

Answer: A

A computer is showing the “No boot device found” message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play?

A.    A 40-pin cable was used instead of an 80-pin cable to connect the HDD.
B.    The hard drive is disconnected.
C.    The hard drive has corrupted sectors and needs a CHKDSK scan.
D.    Both PATA devices are incorrectly set to the master jumper setting.

Answer: D

A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem?

A.    Replace the failed drives and verify the RAID rebuilds completely.
B.    Reseat the drives, backup the data, and then replace them.
C.    Reseat the drives and monitor the RAID status over a few days.
D.    Replace the failed drives and restore the data from a known good backup.

Answer: A
Explanation: _v2_0.pdf

A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?

A.    Reseat the drive and verify the RAID array is healthy
B.    Replace the failed drive and verify the RAID is healthy.
C.    Replace the failed drive and restore the data.
D.    Add a fifth drive and make it a spare.

Answer: B

A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure?

A.    Multimeter
B.    POST card
C.    Power supply tester
D.    BIOS flash

Answer: B

A technician would like to limit computer access to certain users. Which of the following should be configured?

A.    Advanced security
B.    Boot.ini file
C.    System configuration
D.    Local security policy

Answer: D

A user’s computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?

A.    Network diagram
B.    Computer manual
C.    Asset management
D.    Wiring scheme

Answer: B
The best resource for troubleshooting computer problems is the manual that came along with it. Similar to any electronic device, the manual lists common problems and their solutions.

Which of the following options is MOST likely active on a network of three workstations, running Windows 7 Home Edition x64, to enable File and Print sharing?

A.    HomeGroup
B.    Active Directory
C.    WorkGroup
D.    Domain Setup

Answer: A

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