Understanding workorders

This article is linked to how do deal with incomming tenant issues and generate a workorder

What are work orders

A workorder is the digital equivalent of a worksheet to be given to a Contractor to carry out work.

Where can you add a work order

Work orders can be added to:

  • within a task
  • within a property
  • within a unit
  • within a tenancy

*If a work order is added with no relationship then the contractor will have no information such as access details, tenant information etc

Who sees workorders

  • Contractor
  • Property owners – Can view and approve work orders. They do not see contractor details or contact details
  • Tenants – Can only see the contractor that has been allocated the job

Can work orders be scheduled to recur?



Workflow of workorders

How do tranactions get created for a job?

These are either added;

  1. Via the contractor app within the workorder
  2. Manually by the property manager to the workorder

Frequently asked Question

Question: What if my Contractor does not want to use Arthur?

Answer: You can still create work orders and accept it on their behalf. Alternatively contractors can accept the job via the email sent to them. You can further print the work order and email to them. We advise the app is the most efficient route to handling jobs.

Question: Do contractors see tenants contact details?

Answer: Only once the job has been allocated. If you do not want them to have access to details you need to tick no access within the work order.





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