Frequently Asked Questions

My Account & My Orders

What is My Account? How do i update my information?

How do I place my order?

I just placed an order; Can I change the size or add another item to it?

How do I know my order has been confirmed?

How do I know my order has been confirmed?

What should i do if i did not receive an order confirmation email?

Why was my order cancelled?

How will I receive my Order?

How should I check the status of my Order?


Payment Modes

How do i pay for Creez purchase?


How am I eligible for COD payment?

Are there any COD charges?


Are there any hidden charges (Octroi or Sales Tax) when i make a purchase at Creez?

What should i do if my payment fails?


How do i cancel my order?

How long will it take to process my cancellation request?

Shipping & Delivery

What is the estimated delivery time period?

Do you apply any shipping charges?

Can I request delivery to an international shipping address?