• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Organizational Communication in the Internet Age.

Extracts from this document...


Organizational Communication in the Internet Age Introduction Today is 21 century, is the computer and Internet age, I choice this topic because effective communication is critical for both managerial and organizational success, and want to understanding how these advanced technology can improved organizational communication, and are possible that Internet communication will replace the traditional communication in an organization? Communication effective is most important to a successful organization, research show that employee satisfaction with organizational communication was positively and significantly correlated with both job satisfaction and performance. ((Jaasma, M, A & Koper, R, J, 1999) Perceptual Process Model of Communication Communicating is not simple, in communication model, sender encoding the message, through communication media send to receiver, receiver decodes the message and creating meaning, and have feedback to the sender, this is a loop, many factors can cause misunderstanding, such as encoding and decoding may cause misunderstanding because both sender and receiver have different meaning of the message, choice of right media also very important, and in communication process, noise also should be consider, it include speech impairment, equipment problem, poor hearing and eyesight and so on. ...read more.


describe to stranger. (Kreitner & Kinicki, 2001) Nonverbal communication include use time or space, distance between persons, dress, body language, eye contact and so on. Organization's employee also need have good listening skill, especially in sales, customer service or management, manager spend a great deal of time listening to others. Poor listeners use this information-processing gap to daydream and think about other things that can cause missing important message. To improve listening skill, employees can cultivating good habits when listening, that include give the speaker full attention, eye contact, and so on, and avoid bat habit those include tends to daydream, do not take notes and so on. Communication Distortion between Managers and Employees Managers also need to know when an employee report to him/her, the employee may modifies the content of message because of workplace politics, a desire to manager impressions or fear of how manager will response the message. Managers can reduce communication distortion by de-emphasize power differences between themselves and their subordinates, enhance trust, encourage staff feedback by conducting smaller, more informal meetings, establish performance goals that encourage employees to focus on problems rather than personalities, and encouraging dialogue those opposing viewpoint. ...read more.


But some disadvantages of using email to communicate are included: unsafely, email overload, less face-to-face communications, only can deal with routine activities. Videoconferencing Use video and audio links along with computers to enable people located at different located at different locations to see, hear and talk with one another. Some organization use videoconferencing have a meeting with someone who cannot participate the meeting. Collaborative Computing and Telecommuting Using computer software and hardware to help people work better together, include messaging and e-mail system, electronic whiteboard, calendar management, videoconferencing, computer teleconferencing and so on. Computerized Internet communication cannot replace the traditional communication Effective choice of medium to communicate that means choice communicate media depends on the complexity of managerial problem or situation. Low-complexity situation are routine, predictable, can use Internet communication. High-complexity situation such as reorganized, employee reduction, are ambiguous, unpredictable, and often emotionally laden, should use traditional communication such as face-to-face communication. Conclusion: In today's environment, technology allows organization have more choice to communicate more effect and efficient, but Internet communication cannot replace the traditional communication media, which communication media that organization choice should depends on the problem and situation. ...read more.

The above preview is unformatted text


Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays


    In order to purchase some stock that may have sold out in a shop, a clerk in the Purchasing Department will enter the details of a purchase order and send it to the supplier; they will then receive the goods and an invoice that will be passed onto the Finance Department.

  2. Free essay

    information age

    The term is used in contrast to media which only utilize traditional forms of printed or hand-produced material. For example many big companies use multimedia for conferences to look professional and put there ideas forward. The advantage of having a multimedia is that you can gain and hold attention, due to the fact that it's attractive and looks very effective.


    My designs remained correct and readable towards everybody, as they did not portray wrong images, slogans or wrong texts associated upon real life. My designs showed a clean environment and issued professionalism throughout its texts and layouts. Social Issues: When completing my work I had to survey social issues such

  2. ICT Systems in Everyday Life: Your Local Community

    * Like other industries, the movie industry has had to adapt to changing technology. * New technology creates new contexts and working methods. In the initial stages of technology implementation, the focus is on doing what we already do, but doing it faster, cheaper and somehow better, In the subsequent

  1. Bussines and Communication Systems

    * Can clear any mishaps * The status and the image of the business is at stake so the image has got to be good. * Customers have a trust with the business. Any problems can be solved. * It is important to the image of the organisation.

  2. Free essay

    Impact of ICT in Community

    The keyboard helps the user write anything they want the keyboard, usually is placed on the desk but it also allows you to place the keyboard on the users lap. 3. Why does Mary use the technology? Mary uses the Braille keyboard when she is communicating online so she can

  1. Life in the information age

    There was smoke damage to the upstairs of the semi-detached property and fire damage to one bedroom." From the Bolton News1 CRIME Crime has always existed. It is a problem which affects or is caused by many of us, and it is usually crime that grips, and has gripped.


    the message as well as the people at whom the message is to be targeted. If the message is targeted at everyone within the organisation or groups outside and does not contain confidential materials, then the message is open for anyone to see or intercept.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work