Q: Has your team's total earned amount gone down?

A: Yes! I noticed in my weekly team update email that there's a negative amount showing in our total. What happened?

As alarming as this is, please don't fret, it hasn't vanished into thin air! Naturally in one's shopping journey, returns will be made. Which means, the cash back you/your teammates earned for that purchase will also be refunded. So the negative amounts you may be seeing could be a return/refund made by someone on your team. 

If you have any further questions, please contact our support team by chatting with us on the bottom right corner or emailing us at [email protected] 

Thank you!

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