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Service Quality, Hospitality and Cultural Differences - E-learning

Helstu upplýsingar

  • Nám hefst 15. mars 2021
  • 10 klst.
  • 12.900 kr.



Remember that it would be wrong to assume that a particular characteristic is the norm for an entire nation, so it is impossible to precisely say how any given nation is. Every person from every country has their individual traits of behaviour and consequently may not fit the national stereotype.


  • Realize the importance of providing superior customer service
  • Recognize that body language and first impressions are important
  • Increase cultural awareness
  • Understand that going the extra mile is often simply doing the little thing
Skráðu þig hér!


15.03.2021Service Quality, Hospitality and Cultural DifferencesMargrét Reynisdóttir


Fyrirlestur og verkefni.

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Björg Valsdóttir

Björg Valsdóttir
550 0060
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Staður og stund

15. mars 2021, námskeiðið er opið í fjórar vikur.


Margrét Reynisdóttir

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