Family members often feel left in the dark, confused and overwhelmed when a family member is hospitalized or temporarily disabled from an injury. There is often a time sensitive need to understand and make decisions along with difficulty accessing medical personnel.

In this situation, as well as long term care settings, assisted living facilities and ongoing care at home, Suzanne Modigliani acts as a liaison. When appropriate, she can accompany clients to medical appointments, ensuring that instructions are understood and communication clear among specialists. She is able to convey with accuracy the client’s living situation and its challenges. She facilitates timely communication between all parties and advocates on the elder's behalf, reducing stress for all involved.