1. Self-Help Home
  2. Returns (RMA)
  3. Returning a combo item

Returning a combo item

Returning a combo item for replacement is the same as returning any other item. Refunds, however, are different: if you only return part of the combo deal, the combo discount will be subtracted from your refund. For example:

Combo deal Refund
Item 1: $100
Item 2: $50Combo discount: -$50

Total: $100

Item 1 (returning for refund): $100

Combo discount: -$50

Refund: $50

Why do we subtract the combo discount? If we don’t, you would only be returning half of the combo—while still getting a full refund and keeping Item 2 for free. To get a full refund, you must return the entire combo.

Important Information:

If the combo discount is greater than the price of the item, you will not be able to refund that item by itself (the refund amount would be negative). It must be returned with other items of value.

Updated on June 6, 2018

Related Articles