Frequently Asked Questions

Frequently Asked Questions

Q. How much do lessons cost?

A. Choose how you are going to pay and then view prices

Q. Can I get a discount?

A. The prices we show are extremely competitive. Our tutors all offer an expert professional service and are hand-picked for their expert knowledge and teaching ability. We do a lot of work to ensure the highest professional standards. If price is an issue you may want to see who is advertising their services elsewhere

Q. Do you do group courses?

A. The only group courses we do are where you create the group. E.g a family studying together, husband and wife, etc. We offer bespoke corporate group packages if you are a company with multiple language training requirements

Q. How many lessons will I need to get fluent in [name of language]?

A. Impossible to say. Each learner is different. Generally 60 hours should get you through the basics. Another 60 hours will get you to intermediate level. This is very general, it doesn’t take into account extra work done outside lessons, motivation levels or natural language learning ability

Q. How long should I study with a private tutor?

A. Most students have support for 6 months to a year. However, 2 or 3 years learning a language with a tutor is not unknown

Q. What days/times can I have lessons?

A. Tutors are very flexible and we try to offer you times and days that fit around your life. You can negotiate times and days with the tutor during your initial meeting.

Q. How many lessons per week should I have?

A. Most students have 1 x 1.5 hour lesson per week. The more the better, however we understand the stresses and strains of a modern working life so 1.5 hours per week is the optimum if you have other commitments

Q. Do I have to commit to a set time/day every week?

A. Not at all, tutors can be very flexible and as long as you agree days and times with them well in advance before they get booked up they can usually accommodate

Q. When are the start dates?

A. You can start whenever is convenient for you

Q. What lesson lengths can I have?

A. 1.5 hours or 2 hours

Q. Can I just do an hour lesson?

A. For all face to face lessons 1.5 hours is the minimum, it offers a slightly better value studying for 1.5 hours. Also, we are able to hire and retain the best tutors as we offer stable work hours. As tutors are not paid for their travel time we like to keep that to a minimum

Q. Can I cancel or move lessons?

A. Yes, this is one of the advantages of private tuition. Please give your tutor 48 hours notice of any cancellation or moving any lessons or you may be charged

Q. What happens if I can’t attend?

A. As soon as you know you can’t attend either call or text your tutor so they can avoid a wasted journey. Lessons cancelled with less than 48 hours notice usually have to be paid for. We need to offer stability of work to retain the best tutors. This policy helps assure tutors that they will have a stable work load

Q. How do I pay?

A. We accept all major credit and debit cards. The language team will take your details over the phone

Q. Can I just pay lesson by lesson?

A. Unfortunately not, you have to pay for a block of lessons

Q. Can I pay by cash/cheque?

A. No, tax rules state that our tutors and our team cannot accept cash or cheque payments of any kind

Q. Why do I have to pay in a block?

A. Improving in a language is not an overnight thing. You need to work consistently over a long period of time. Paying in a block ensures that you maintain the motivation to learn for at least a month ahead. It also gives our tutors stability of work which means we can maintain the best quality tutors

Q. Can I try a lesson before paying for a block?

A. This is not possible, our tutors need stability of work. We will be happy to refund all your money if you are not happy in any way with your lessons so there is no risk on your part

Q. Where do lessons take place?

A. Your home, your workplace, cafes, libraries and other public places

Q. Can I come to your centre for lessons?

A. Our centre is just an administration centre. There are no classrooms so it is not possible to have lessons there. Unless you want to sit amongst a load of staff answering telephones!

Q. What’s the first step?

A. Our handy guide takes you through exactly how to get started