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Customer Frequently-Asked Questions

A: No, these are two separate charges billed by two separate entities.

A: This is the percentage the patient is responsible for according to their policy on each medical service or product received after their insurance company has processed the claim. This co-pay is different than the co-pay that you paid for your doctor’s visit or surgery.

A: This is the contractual obligation you have with your insurance company which designates a specific amount that must be paid by you before your insurance benefits will apply.

A: Motion Medical provides braces and orthopedic supplies that were prescribed by your physician. You received this product either at your physician’s office, a hospital, or a surgery center. As a courtesy to you the patient, Motion Medical has filed this claim to your insurance carrier. The balance due is most likely the result of deductibles and co-pays which are your responsibility to pay.