Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: No, unfortunately. A property is not removed from the market until we have an approved application, signed lease, and security deposit paid. Once the application is approved, we do temporarily cease showings/accepting other applications for 48 hours to allow time for the lease paperwork to be returned to officially take the property off the market.

    A: We typically only require security deposit and first month’s rent paid prior to move in.

    A: Any party that would reside in the home over the age of 18 is required to submit an application.
  • Q: Is the Security Deposit Refundable?

    A: Yes, the security deposit is fully refundable provided that all move out requirements are met and there is no damage or past due balance. The only part of the security deposit that isn’t refundable is the cost for a locksmith to rekey the home, which automatically comes out of the security deposit prior to disbursement.
  • Q: How do I pay rent?

    A: We prefer online payments through your Resident Portal. There you’re able to pay via Electronic Check or Credit/Debit Card (with a fee). Otherwise, we do accept check or money order payments in our office. Sorry, for the safety of our staff, we do not accept cash payments for rent and other monies due.

    A: Unless deemed to be due to the negligence or damage from the Resident, the homeowner pays for maintenance/repairs.

Contact Us

  • Empower Realty Team

    • 1755 Telstar Drive
    • Suite 300
    • Colorado Springs, CO 80920
  • Phone: 720.815.7575