The following are some frequently asked questions that you may find useful as you work in your unit's new Drupal 7 website. Click on the orange links within their answers for more specific step-bystep instructions on those subjects.


How do I get to my unit's website?

If you've logged in, you'll be brought first to your dashboard, and from there to the "group page" for your unit (this is hidden to the public). To get to the front page which the public can see, you'll need to click on the large orange link to the title of your unit.

How do I edit my profile?

To edit your profile, you must be logged in. From there you can click on your name in the upper right hand corner. Then you can follow the instructions and fill in the different tabs with your information.

Where is the _______ I just made? / How can I edit a highlight (for example) once I've created it?

Highlights, job postings, feature stories, and all of the other new features can be found in your "Content" list - just click on the word "Content" in the top left, and filter by whichever "Type" you'd like to try to find and edit (by clicking "Filter").

Why is the formatting so weird-looking?

This is often the case if "Filtered HTML" was left as the Text format, so simply edit the page you're having issues with and choose "Full HTML" instead (underneathe the body text area) and Save. This should solve the problem.

Change to Full HTML

What's the difference between a feature story and news article?

A feature story requires a large photograph which appears on the front page in the rotating banner and it created individually by unit, while a news article can link to any story of interest (not necessarily from OSU) along with a breif description.

Who do I contact if I encounter a technical issue?

Technical issues, such as problems with profiles, adding or removing people, or something not showing up correctly, may be addressed within this instructions set. If you still have trouble, you can request help from Central Web Services.

How can I change the font size or formatting?

You can change the format of text by highlighting it and choosing a different format from the drop-down that defaults to “Paragraph” formatting.

Change textNOTE: The formatting when you save and look at a page on the website will usually appear different from the way it looks in the editing screen. (You may also choose to Bold text instead or in addition to some of these options, using the Bold button, or Control+B.) For your reference, each font option will appear as follows:


Heading 3

Heading 4

Heading 5
Heading 6 

Where can I go for more help?

You can submit a help ticket to Central Web Services; there are also Open Labs where you can get assistance from a Drupal 7 expert at Central Web Services, see the dates and times for Open Labs on their calendar.