OSS Tech 1



  • Provides second-line investigation and diagnosis * Resolves and closes incidents/service requests as per help desk procedures & allocated timelines * Escalates unresolved incidents/service requests within agreed timescales * Logs relevant incident/service request details per help desk procedures * Communicates with client regarding incident progress * Ensures tickets are always updated until issues are resolved * Conducts hardware and software maintenance and support * Performs IMAC (Install, Move, Add and Change) * Local network support and/or assists centralized Network team * Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners * Assist Asset Management Team in inventory of IT assets * Perform deployment and movement of IT assets * Perform additional task that may be assigned by the immediate supervisor

Educational Requirement


Role Expectations

  • TBD