BPM Quotes of the Week - September 18, 2018

Marcello Andrieu"Digital transformation frameworks are increasingly necessary as businesses try to keep up with the rapid pace of change."
-Marcelo Andrieu


"In today’s fast-paced world, you’d be hard-pressed to find an IT shop that isn’t at least experimenting with Agile. The pressure for IT to accelerate and innovate faster than ever before is real."
-Richard Sawhney

"Eighty-six percent of CX professionals we recently surveyed say that the ROI of CX isn’t well established in their firm."
-Maxie Schmidt

"A recent survey finds 83 percent of IT leaders fear they actually could be fired if their digital transformation efforts fail."
-Joe McKendrick

"The better that RPA bots can connect to APIs, the faster the algorithms can travel. This speed will become more desirable from a competitive standpoint, as it enhances the ability of business users to rapidly extract insights and intelligence useful to decision-making."
-Diletta D’Onofrio

From the BPM Forum

"If your hiring process results in bad hires, or your onboarding process lacks in training people thoroughly, your customers will eventually feel effect of that bad process, which of course effects their customer experience."
-Brian French

"Your Decision Making Process is the one that matters most - because the Journey's going to be lousy if you can't decide where to go."
-John Reynolds

"I would suggest that the process that matters most is the 'strategy'-process incl. analyzing our market position and our capabilities, choosing must win battles, setting targets, budgeting, short term planning, implementation, follow up, review and assessments."
-Kai Laamanen

Did BPM Absorb Adaptive Case Management (ACM) or Did ACM Absorb BPM? "Digital Transformation absorbed both."
-Alberto Manuel

"IT professionals should avoid all these three-letter acronyms that have been pushed to markets by linguistically-dilligent, yet slightly daft, marketeers."
-Bogdan Nafornita

What Are the Biggest Myths of Digital Transformation?

"That by 'doing' digital transformation a company will somehow, automagically, become more relevant to younger generations, deliver a better customer experience and become the next unicorn."
-Craig Willis

"That it's just a one time event. Digital transformation means different things depending on what you are transforming. I think customers think, 'Flip a switch and we're done.'"
-Kevin Beddingfield

"The myth is that digital transformation will solve all your problems by doing things digitally!"
-Casper Jans

"I would say the biggest hurdle with DT would be talking the 'T' too literally. Transformation, from our experience has almost always been a gradual and accumulative side effect of progressively enhancing and improving processes through BPM."
-Kay Winkler

"DT is about making your enterprise as a digital system. Even more unfortunate is that to make a digital system you must use a system approach and architecture and life cycle management and so on. Anything different is a myth."
-Dr. Alexander Samarin