Protect your devices

If you live in an area where storms are part of the seasonal scenery, electrical storms can put your electronic devices at risk for power surges and outages, which can damage or destroy them. Although your first priority in any storm is your safety, all of your electronic devices should fare well with a bit of precaution and preparation.

Here are a few tips to help protect your Fiber devices before and during an electrical storm:

  • Invest in a good surge protector and make sure your Fiber devices are plugged into it.

  • In a severe storm, consider unplugging all of the electronic devices in your home, including Google Fiber devices.

  • If you live in an area where electrical storms occur regularly, consider installing a surge protector at your home's electric service panel to protect all the circuits in your home. Although home-wide surge protectors can fail, they're typically easier and less expensive to replace than damaged or destroyed devices or recorded content that can't be recovered.

If you've unplugged a Fiber device at any time for any reason, plugging it back in completes the power cycling process. If power cycling does not resolve the problem, contact Google Fiber customer support.

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