Profile retrieval time greater than defined threshold value

While retrieving application profile information, for example while answering a call or gathering mailbox information, the time taken to retrieve profile data from the database became greater than the defined threshold defined by the system parameters in "Application Server Interface". This equates to potentially increased periods of silence being heard by the caller leading to a decreased quality of service. Note: This report is based on an average calculated every minute.

Check for excessive disk, CPU, or network load which cause delays in retrieving voice data from local disk or a remote SSI server. If using a remote SSI server also check for excessive load on the server and examine NFS performance.




Log, System Monitor, Alertable