Precious metal includes Sterling Silver, Argentium Silver, Gold Fill, and Rose Gold Fill

Over time, without proper care, all jewellery is susceptible to tarnish. This happens because some metals undergo a chemical reaction with sulphur-containing substances in the air. Salt water, humidity, chlorine, soap, perspiration, fake tan and perfume all cause oxidization on your jewellery and can lead to tarnish. For some people tarnish can appear quicker than others based on your environment and body acidity.

To help prevent tarnish build up we recommend regularly polishing your jewellery with a polish cloth suitable for precious metal. You are able to purchase polish cloths for precious metal on our website. We have two types - a soft cloth for regular use and a white cleaning pad that is great for removing tarnish once it has built up.

To prevent tarnish as much as possible we recommend that when not in use, clean your keepsake and store in a dry airtight container.

Stainless Steel pieces only need to be wiped over with a polish cloth specific to stainless steel and require little maintenance.

If you have chosen black lettering for your keepsake we do NOT recommend liquid silver polish cleaners where you submerse your jewellery, as they may remove the black lettering.

Over time, with exposure to the elements, the blackening of your letters may slowly disappear. Please email us for a quick solution to restore the blackened letters on your piece or feel free to send your piece back to us for us for a complimentary professional clean restore of your blackened letters. Return postage costs apply.