Warranty Policy

We are confident in the quality of our products and many items are covered by warranties. Below, you'll find a list of all our warranty information and contact details.

The extent of the limited warranty given for each product is described alongside each product below.

Each limited warranty lasts for the number of years stated against each product below, starting from the date of purchase.

CUSTO will examine the product and decide if it’s covered under this limited warranty. CUSTO will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, CUSTO will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that CUSTO incurs, provided that the product is accessible for repair without CUSTO incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by CUSTO. Any defective parts removed in the course of repair works will become the property of CUSTO. If the item is no longer sold by CUSTO, CUSTO will provide an appropriate replacement. CUSTO will decide at its discretion, what will constitute an appropriate replacement.

The limited warranties are valid from the date of purchase. The original purchase receipt is required as proof of purchase.

The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. The warranties are to the benefit of the original purchaser of the product. For details see the limited warranty conditions and description for each product.

To be able to claim this limited warranty, you need to follow the specific care instructions for every product. You will find all care instructions with or on the product on the CUSTO website.

This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.

Contact your Taiwan local CUSTO store. You will find the address and phone number on the CUSTO website, Save your sales receipt as proof of purchase. Proof of purchase is required for the limited warranty to be valid.