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Cannot dial 07610100xx number


I cannot dial my dad's cellphone number but I can dial any other cellphone numbers I have tried. It sounds like a busy tone but is more a 'cannot connect' tone. I can phone his numbers from other landlines and cellphones.

This always used to work but today when I tried it doesn't. Tried rebooting the VOIP box and I can see the number listed in freshphone dialled numbers but shows as busy.

Hi, if you're able to call other numbers then the issue is not on your account but rather on his cellphone.

Please check his cellphone's blacklist as he may have accidentally added it in there.

Sorry, I've been away for a while, Thank you very very much - that was indeed the problem, not even sure how he managed to set that.

Perfect, thank you for the feedback.

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