Client Feedback Questionnaire

Thank you for using Crosse and Crosse. We are always looking to improve our services and would be grateful if you could complete this short questionnaire and return it to us in the envelope provided. Please feel free to omit the first two boxes if you prefer to remain anonymous.

Required fields are marked with an asterisk (*)

Were you happy with the service we provided you with? *

Do you have any comments to help us improve our services?

The Service you Received

Please complete the remaining questions if you are able to do so, otherwise please scroll to the bottom and click to submit the form.

Was your initial enquiry dealt with promptly?

Was your correspondence dealt with and returned promptly?

Did you experience any difficulties speaking with your legal advisor?

On a scale of 1 to 5, (1 being poor and 5 excellent),
please answer the following questions:

1. How well were funding and/or issues of costs options explained to you?


2. How well explained was the verbal legal advice given to you?


3. How well explained was the written advice given to you?


4. How well informed were you kept in the progression of your matter?


5. How well would you rate the manner your legal advisors dealt with your matter?


6. How well would you rate the manner of any secretaries who dealt with your matter?

The Firm

Have you visited our website?

Have you seen any of our adverts?

Where would you search for a solicitor? (please tick any of the following that apply)

Were you aware that we offered legal services from the following departments?

(please tick as appropriate)