This article applies when:

  • Participates in video calls
  • Registering a child's presence via QR Codes
  • Share photos/videos 

Typically when you try to do any of the actions listed above, a pop-up should appear requesting permissions to access the camera and/or microphone. 

To solve this problem do the following:

Solution 1

  1. Find the ChildDiary application icon
  2. Long press the ChildDiary application icon
  3. Select "settings
  4. Under permissions, activate camera access

Solution 2

  1. Uninstall the ChildDiary application 
  2. Re-install the ChildDiary application on your Smartphone or Tablet
    1. if you don't know how to do this, check this article
  3. When you click on the camera icon a pop-up will appear requesting permissions to access your device's camera and image gallery. Give the requested permissions.