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Pearson Customer Success Representative- PST and EST (Remote) in San Jose, California

Are you passionate about Educational Technology? Do you have a solid understanding of Customer Success as an industry and the powerful purpose it serves in retaining valued customers? Are you looking for a challenging role in a Customer Success organization continually evolving to meet the changing needs within our environment?

The Customer Success Organization drives instructor success with Pearson solutions. We equip instructors with the skills needed to derive the maximum value from the digital solution aligned to their course materials to improve teaching and learning outcomes. Through integrity, passion, drive, and constant improvement, we build highly effective teams who put the customer at the center of all that we do.

As a Customer Success Representative, you would be a key member of the North America Services Organization, reporting to a Customer Success Manager. You would be responsible for an assigned territory of higher education accounts to ensure instructor success and overall satisfaction with Pearson’s digital products. You would ensure smooth onboarding experiences, quick time to value, and continued interest in adopted products to help protect the base of business and secure renewal business.

We have 2 open slots for this role.

One role fills a territory made up of accounts in California and requires you to be available during PST business hours. Another role requires you to be available during EST business hours.

Required Experience

  • 2 + years’ experience in a customer-facing pre- or post-sale position (Customer Success preferred).

  • Bachelor's degree in a relevant field and from an accredited institution.


  • You are able to initiate an end-to-end customer experience with instructors for Pearson products and solutions, resulting in a positive experience, and cultivating instructor confidence.


  • You can manage a territory by using reports and data to analyze, prioritize, and make decisions regarding a varied account portfolio.

  • You can think critically and be creative. You are not afraid to experiment and, at times, adapt solutions & services to meet evolving customer strategy and specific territory requirements.

  • You have strong verbal and written communication skills. You are consistently clear, professional, persuasive, and able to break down complex messages in a way that is accessible to all audiences.

  • You are highly motivational, energetic, and have a collaborative personality. You are a self-starter with a keen attention to detail and have the capacity to work in a fast-paced environment.

Preferred Experience

  • You have a prior experience in consultative selling or supporting products aligned to education, Educational Technology, or have professional experience within higher education.

  • You have designed, managed, or have in-depth experience utilizing digital courseware and Learning Management Systems.

  • You have experience with Pearson Higher Education digital courseware, such as MyLab, Mastering, or Revel.

  • Prior experience with Customer Record Management systems such as Salesforce, reporting tools such as Tableau, and productivity tools like Microsoft 365 Office Suite are a plus.







Organization: Higher Education

Schedule: FULL_TIME

Req ID: 5115