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What is the Friends and Family Test?

The Friends and Family Test (FFT) is a way for people to provide anonymised, real time feedback about the NHS service they are using. It asks if people would recommend the service they used to friends or family.

Do I have to take part?

No, completing the FFT is voluntary.

How do I take part?

There are a number of ways for you to complete the FFT. These are:
1. Take the online survey here
2. Leave a questionnaire (located around the Hospital/Clinic Areas) in the FFT collection boxes in our Hospital/clinics.
3. Phone the Patient Experience Team on 0151 7024353 and tell them about your experience.

If you use more than one service you can complete a separate survey for each service you’ve used.

Where can I get further information?

Please contact our patient experience team on 0151 7024353
The Patient Experience Team
Liverpool Women’s NHS Foundation Trust
Crown Street
L8 7SS