Client Story

“We’re facing big changes. How can I support my managers with having difficult conversations?”

Managing Change In The Workplace - A Bespoke Solution For An Online Retail Business

A national online retail business with 300 employees asked us how they could help the leadership team handle significant change, and support those having to have difficult conversations.

Our brief was to answer the following questions:

  • How can we support our managers with having difficult conversations?
  • How can we navigate the changes and maintain positive relationships between managers and their teams?
  • What do we need to do to make sure they feel supported?

The solution

We held a group coaching workshop with the senior leadership team to understand the impact of the planned change. A subsequent series of 1:1 coaching conversations explored individual approaches to difficult conversations, and provided an opportunity to discuss and address specific challenges.


Senior managers felt confident to prepare for and have the necessary discussions, using their own natural style but with a clear structure.

“It’s been a difficult time for everybody, but having a better understanding of how to handle challenging conversations has made it a lot easier Call centre manager ”

Call Centre Manager

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