


Call a few of them and ask if they are a repair service, or if they sell parts, or both. Ask them if they offer free advice with the parts they sell. (Occasionally, stores that offer both parts and service will not want to give you advice.) Often, the parts counter men are ex-technicians who got tired of the pressures of going into stressed-out peoples’ houses and fixing appliances. They can be your best friends; however, you don’t want to badger them with TOO many questions, so know your basics before you start asking questions.

Some parts houses may offer service too. Be careful! They may try to talk you out of even trying to fix your own refrigerator. They’ll tell you it’s too complicated, then in the same breath, “guide” you to their service department. Who are you gonna believe, me or them? Not all service/parts places are this way, however. If they genuinely try to help you fix it yourself and you find that you can’t fix the problem, they may be a really good place to look for service. Think about it. If they advertise on this page, then they’re genuinely interested in helping do-it-yourselfers!

When you go into the store, have ready your make, model and serial number from the nameplate of the fridge. (see below) Take a photo of it if possible.  If there’s a paper sticker inside the fridge, write it down or take a photo and bring that too. If there is a B/M number on the nameplate, have that with you, too. If possible, bring your old part with you too, or take several photos of it. Even if you have no information, sometimes they can match it up by looks or by part number.


The metal nameplate information is usually found in one of the places shown.

A) Along the bottom panel; left, right or anywhere in-between.

B) Inside the fridge or freezer section, near the bottom. You may have to remove a crisper drawer to see it.

C) Remove the kickplate and look along the condenser air openings.

D) Somewhere on the back of the refrigerator, usually very high or very low, or possibly on any wiring diagram that may be pasted to the back of the refrigerator.

E) If you absolutely cannot find a metal nameplate, some refrigerators have a paper sales sticker left on, just inside the door. This will be an incomplete model number, but it is better than nothing and it should be good enough to get most parts with.
