def format_freshdesk_property_change_message(ticket, event_info):
 content = ('%s <%s> updated [ticket #%s](%s):\n\n' % (ticket.requester_name, ticket.requester_email, ticket.id, ticket.url))
 content += ('%s: **%s** => **%s**' % (event_info[0].capitalize(), event_info[1], event_info[2]))
 return content

def format_freshdesk_property_change_message ( ticket , event_info ) : content = ( '%s <%s> updated [ticket #%s](%s):\n\n' % ( ticket . requester_name , ticket . requester_email , ticket . id , ticket . url ) ) content += ( '%s: **%s** => **%s**' % ( event_info [ 0 ] . capitalize ( ) , event_info [ 1 ] , event_info [ 2 ] ) ) return content
freshdesk will only tell us the first event to match our webhook configuration .