Just give us a call at 1300 get TCA and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.

What other services and solutions do you provide? admin 2017-06-25T11:19:42+00:00

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

What does your Flat Fee service Include? admin 2017-06-25T11:18:43+00:00

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

Servers, PC’s, Laptops, Firewalls, Routers and Switches

Microsoft Windows XP Pro Desktop Operating Systems

Microsoft Office 2000, 2003 and 2007

Microsoft Windows Server 2003 and Small Business Server 2003

Microsoft Exchange Server 2003 and 2007

Microsoft SQL Server 2000 and 2005

And more

Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

Broadband Vendors

Phone Service Vendors

Phone Equipment Vendors

Copier/Fax/Scanner/Document Imaging Vendors

Line of Business Application Vendors

Hosted Website/Domain Registration Vendors

Do you perform support on an as needed basis? admin 2017-06-25T11:17:20+00:00

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since all of our Flat Fee service plans are based on this premise, we do not offer reactive services.

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Now open in Ballina

TCA has been providing solutions for all the technology needs of businesses on the Coffs Coast since 1994. We are the home of computers, Ricoh photocopiers and managed services, technological communication, IT networking and photocopiers. We are proud to now offer the same great service and products to the businesses of Ballina – with our service area now stretching all the way to the Tweed.