FAQ

General

How do I find a provider who is right for me?

We understand the importance of finding a provider who is suited for your specific needs. Our team includes highly trained and specialized psychiatrists, psychologists, advanced nurse practitioners, and therapists offering high quality, evidence-based evaluation and treatment approaches for patients.

What happens at my first appointment?

Prior to coming to the office you will receive an email confirming your appointment. Please make sure you complete the online patient forms prior to arriving in the office so our providers can review your case ahead of time. When you arrive at our office, you will be greeted by a member of our administrative staff. If you have not completed your paperwork ahead of time, new clients will have to complete the paperwork prior to their appointment so we ask that that patients arrive at least 30 minutes prior to your scheduled appointment time, so please plan your arrival accordingly.

Where are your offices located?

We have offices located throughout San Diego County, including Kearny Mesa, Carmel Valley, and San Marcos. Check out our online behavioral health directory to find a location that is convenient for you.

Do you take my insurance?

We accept most major insurances. If you don’t see your insurance carrier on our list, please contact us to see how we can help.

Telehealth

I am interested in telehealth; how do I determine if it is an option for me?

We encourage you to discuss your interest in telehealth with your clinician during your next appointment to determine if this might be a fit for you. Currently telehealth is offered only for follow-up appointments, not first-time patients. If you do not currently have an appointment scheduled, please contact us at (858)279-1223.

What if my provider doesn’t offer telehealth?

If you do not see your provider listed as an available Telehealth participant, please contact our office to find out more information.

Will my insurance cover telehealth visits?

Most commercial insurances do cover telehealth visits, but coverage can vary by insurance carrier. We strongly recommend that you contact your insurance carrier prior to scheduling a telehealth visit, to inquire if telehealth is indeed a covered benefit for your plan.

Will I still be required to come into the doctor’s office?

It is best to speak to your doctor about the most effective plan for your care. We typically recommend that patients participating in Telehealth continue to see their provider face to face on a periodic basis. You and your provider can work together to determine a routine that works best for your specific needs.

Are telehealth video appointments HIPAA Complaint?

PsyCare ensures the interaction between the patient and clinician is completely secure and HIPAA compliant. The teleconferencing software encrypts all forms of data, including video and audio.

How To Cancel My Appointment

Please call your location to cancel an appointment or select “Cancel” on the appointment reminder you receive to your email. This must be done at least 24 hours in advance or your cancellation can not be received.