Error Codes)UE_ Top Loader

If the customer is calling regarding uE/UE displays after the recall you need to probe the issue a bit further to determine if service is necessary.Is your machine displaying a uE(lowercase"U") or UE(uppercase"U")?

A. ″uE″ or “UE” is informing customers that the sensor has detected unbalance of laundry. When the excessive unbalance of laundry occurs, a sensor detects unbalance of laundry. While the machine performs the process to rearrange and untangle unbalance of laundry. This display is appeared to inform the customer that “ When the excessive unbalance of laundry occurs, abnormal vibration can shorten the life of the washing machine, and even result in damage to the product. Please be careful to avoid the unbalance of laundry (Refer to the owner’s manual.)” (It occurs frequently when washing different kind of clothe, bulky items, such as waterproof sheet, shoes, mattresses, large dolls, etc.)

Q. What cycle was selected? Cotton/normal or heavy duty cycle?

Cotton/Normal or Heavy Duty cycle,If you use Cotton/Normal or Heavy duty cycle, it can happen easily. These two cycles are DOE cycles, meaning they provide energy savings according to the USA government requirement. As DOE Cycles, they use less water than other cycles. This requirement is same for all US energy star labeled washing machines.

* For models WT5860**/WT1701** : For this reason, we recommend “Power Cleanse" cycle * For models WT5******/WT4***CW : For this reason, we recommend "PermPress/Casual" cycle. * For models WT1****** : For this reason, we recommend "Pure color" cycle. (If customer want to use cotton or heavy duty, recommends water plus or fabric softener option)

This cycle uses more water and a deep tub rinse, so better washing and rinsing performance. The deep tub rinse will give less UE or unbalance.(Deep rinse compared to Jet spray Rinse)

If you decide to continue to use Cotton/Normal, Sanitary, and Heavy Duty cycles. Adding the Fabric Softener Option to the cycle will change the Jet Spray Rinse to a Deep Rinse. This increase in water will help to better distribute the load during the rinse cycle which may result in fewer vibrations.

Other cycle : Proceed to unbalanced load or Leveling.

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