writinwaters commited on
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75603d2
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1 Parent(s): 0538870

Updated how to handle stalled file parsing (#851)

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### What problem does this PR solve?

Refresh file parsing if it is stalled.

### Type of change

- [x] Documentation Update

Files changed (1) hide show
  1. docs/faq.md +9 -7
docs/faq.md CHANGED
@@ -186,12 +186,14 @@ Parsing requests have to wait in queue due to limited server resources. We are c
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  If your RAGFlow is deployed *locally*, try the following:
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- 1. Check the log of your RAGFlow server to see if it is running properly:
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- ```bash
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- docker logs -f ragflow-server
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- ```
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- 2. Check if the **task_executor.py** process exists.
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- 3. Check if your RAGFlow server can access hf-mirror.com or huggingface.com.
 
 
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  #### 4.5 Why does my pdf parsing stall near completion, while the log does not show any error?
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@@ -264,7 +266,7 @@ This is because you forgot to update the `vm.max_map_count` value in **/etc/sysc
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  #### 4.11 `{"data":null,"retcode":100,"retmsg":"<NotFound '404: Not Found'>"}`
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- Your IP address or port number may be incorrect. If you are using the default configurations, enter http://<IP_OF_YOUR_MACHINE> (**NOT 9380, AND NO PORT NUMBER REQUIRED!**) in your browser. This should work.
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  #### 4.12 `Ollama - Mistral instance running at 127.0.0.1:11434 but cannot add Ollama as model in RagFlow`
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  If your RAGFlow is deployed *locally*, try the following:
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+ 1. Click the red cross icon next to **Parsing Status** and refresh the file parsing process.
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+ 2. If the issue still persists, try the following:
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+ - check the log of your RAGFlow server to see if it is running properly:
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+ ```bash
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+ docker logs -f ragflow-server
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+ ```
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+ - Check if the **task_executor.py** process exists.
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+ - Check if your RAGFlow server can access hf-mirror.com or huggingface.com.
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  #### 4.5 Why does my pdf parsing stall near completion, while the log does not show any error?
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  #### 4.11 `{"data":null,"retcode":100,"retmsg":"<NotFound '404: Not Found'>"}`
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+ Your IP address or port number may be incorrect. If you are using the default configurations, enter `http://<IP_OF_YOUR_MACHINE>` (**NOT 9380, AND NO PORT NUMBER REQUIRED!**) in your browser. This should work.
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  #### 4.12 `Ollama - Mistral instance running at 127.0.0.1:11434 but cannot add Ollama as model in RagFlow`
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