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I've been with BofA since 1989. Never had any issues with anything except for this, today, SHOPSAFE says “As of September 20, 2019 you won't be able to use the ShopSafe® service, including any saved virtual credit card numbers. If you have ShopSafe card numbers saved with online merchants, please update with your current credit or debit card information.” Now, SHOPSAFE no longer works....(Many of us, Bank Of America card users are about to field a waive of Card Frauds again), without ShopSafe Pseudo-Card Number to circumvent this. Was this intentional to STOP protecting BofA customers? Please help.


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I’ve been a credit card customer for about 20 years. Only 3 late payments in that time. Yesterday I paid the cards off entirely and this morning Bank of America closed the accounts. When I called customer service I was transferred to a credit analyst and was told that I no longer meet their desired customer profile and that they would not accept me as a customer anymore! On further questioning they stated that since I had paid off the account they would have no interest income from it and that made me undesirable.


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Leaving after 20+ Years Over their customer service. I've banked with them for 20 years and they're going to lose a loyal customer over a $25 fee. They make more $ off of my $ than I do and "there's nothing they can do" to resolve my issue. Done.


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Worst customer service experience from Albuquerque location. Since we are a business we often receive cashier's checks for high dollar amounts from customer's banks in customer and our business names. Both parties then sign the back of check and we deposit it. In this particular case the amount was credited and then deducted without any clarification. Upon contacting business customer service I was told since the check was made out to customer and our business name it can't be deposited, and that the check has been shredded. And I need to get a new check from customer.


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Bank of America is a joke and long overdue for going out of business. Every single time I’ve called in the last 5 years as a business customer I’ve had to wait no less than 30 minutes. They make mistakes often, they are unfriendly, they’ve dropped my calls on several occasions, etc. This oligopoly needs to go. Yuck.


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I have been a loyal credit card customer of BofA for many years, always paying my card off monthly, fully, and on time. Recently, BofA issued me a new card. Statements on this card went to my spam box. I was never able to see one, nor could I navigate the BofA website well enough to set the card up on automatic payments. Two months of my not paying a bill that amounted to $60.00, because I never saw the bill, caused BofA to drop the card I have paid, according to their records, over $50,000 on -- and to lower the amount of credit available on the new card, the one I had not paid, to $500. Adding insult to injury, BofA caused my near perfect credit rating to drop by almost 150 points. 


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I'm a customer of Bank of America for 20 years. I got low rate check and didn't realized that I can't deposit to my account. Instead of 0% rate I ended up %23 in addition to transaction fees. The font was so small in comparison 0% Apr till 8/20. I called customer service and got nothing. Being a loyal customer worth nothing when it comes to Bank of America. DO NOT DEAL WITH THIS BANK. There are fraud! Diana **.


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In the 26+ years of doing business with Bank of America I have never bounced a check or been late on a payment and I am a Platinum level client. This should make me the ideal, responsible, trustworthy client. On August 23, 2019 I deposited a $20,000 check from Logix Bank into my business account. I had been transferring money into that same Logix account for months for business, however that was the first check I had received from the same account. I asked when the funds would be available and after checking with the manager, the teller told me the funds would be available the next day. They were not. 


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Incident Description. Hi, I am here to report fraud activities on my credit card last month from Jul 10th to Aug 11 of 2019. I had carried my credit card with me for the whole duration. During this time starting from July 12th to July 31st, I had noticed some transactions on my credit card. The card had been swiped in multiple places like Oakridge Mall, Taco bell, MCD, Starbucks all over Oakland, Santa Clara, San Jose. I couldn't disable the card online. So I had called Bank of America and had them disable card. They had disputed my charges as well.


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I have been with Bank of America for a few years now. This bank does not care about their clients, they must have too many because their customer service is ready to close your account in a blink of an eye. They are always bouncing you around, department to department, next thing you know you're on the phone for an hour, really!!!! Come on.... that sucks. Poor service. They closed my account and deleted all my reward point that I had for Spirit Airlines, just like that... Never again, and I will make sure I will pass the word about them, to friends and social media!!!!


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I called Bank of America on August 27th and ask one of the reps if they could have mercy and credit the $12 transfer to cover small debit of $2 from my business checking account. The rep emphatically stated that the charge was valid. I mentioned that I was able to cure the overdraft on my own so I would appreciate the refund. The rep emphasized the charge was valid. In order to avoid any additional fees, I asked the rep to close the business savings and the additional business checking account. I expected the rep to say “sorry to see you go” but there was no comment and the rep preceded to close the accounts. Later that evening, I noticed a debit hold on my savings account for $2,072.73. I had mentioned to the rep earlier that I was experiencing financial hardship. I discovered that Bank of America garnished my savings to satisfy a balance remaining on an auto loan as a result of a total loss.


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Bank of America sucks! They doubled billed my online payment. Which caused my checking account to overdraft. I spent an hour-and-a-half on the phone trying to get this resolved. Then they told me I had to call back the next day because the charges were pending and they had to wait for them to clear. I just spent 50 minutes on the phone now that they're cleared. Now, they tell me that I have to wait three days since they were pulled from a different bank and they have to wait for them to clear with that bank. In the meantime, I'm overdrawn $4,000. And... Once they do process it three days from now, it takes another two days for the money to get back into my account. I got switched around to seven different departments. Their customer service absolutely sucks and none of them have any idea what they're doing. I have a $20,000 line of credit and I'm in the process of canceling this credit card.


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Horrible exp with BOA. First bank to do hard enquiry for credit line increase.... Don't even update customer...please check your score regularly if you own BOA accounts. Will be switching to other bank soon.


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When I opened BOFA account, it was promised "next business day deposited checks availability" and now manager saying ONLY direct deposits are safe from using by BOFA practice of regular hold for 10 days. They are holding 2nd my check in month and paralyzed my vitally important payments as bills and rent and even daily food. A week ago Mrs. Holly **, Chief Client Care Executive of BOFA sent me invitation "to participate in discussion how to improve the BOFA " - so I am answering now: obviously, BOFA simply needs to act according to law, and not distract the daily living needs of costumers. I promise to not deposit my checks at BOFA, I promise to close my account, but still need the have my deposited money back before to quit BOFA and to open account in any other bank.


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I have been with BofA for 27 years... Their service has finally forced me to leave. I had a fraudulent charge from “Life Alert” with whom I never signed a contract and cancelled everything the same day. Life Alert confirmed with me that their $198 in fees would be fully refunded no problem at all. BofA started the dispute process. 1 month after everything was returned undamaged Life Alert confirmed all money would now be refunded. Yesterday, 8/23/19, BofA recharged me the $198!!! When I called to ask why I was told that their investigation found in favor of Life Alert! How is that possible... They told me they couldn’t help me until Monday. I told them, "That’s fine, Monday morning I will go to my bank and close all my accounts!" BofA stinks!!! Use Chase or Citibank or anyone else!


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I applied for a loan through LendingTree. The next day I got a call from a scammer that had my bank account information and was asking for my online password to BOA. (Thanks LendingTree) I hung up on them and called BOA to tell them about it. In hopes to get ahead of anything fraudulent happening. Their response was to close my account and tell me I'm not allowed to bank there anymore. Ever. Thanks for the help BOA.


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First of all, I never write reviews for anything. I'm only taking the time to write this because I have never been SO dissatisfied with a bank or any business for that matter. One of my jobs decided to pay me using a Bank of America debit card, instead of just letting me set up direct deposit. First of all, if you have ANY problems whatsoever, it is almost IMPOSSIBLE to get help. You have to go through a bunch of automatic responses over the phone before you even talk to a real person. Once you finally reach a real person, they hardly understand English and after talking to about five different people over a span of a few weeks, NOBODY COULD HELP ME.


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In 9 days I will be closing my accounts with BOA. My car insurance was due to come out, so I went to the ATM deposited 160 in case and 275 check. NEVER HAS A CHECK HAD A HOLD ON IT. Last night they put a 10 day hold on my check, then returned my car insurance payment and charged me 35.00 and I can't even pay my car insurance because of the 10 day hold. This is the last straw. I HATE BANK OF AMERICA. WORST BANK EVER!


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The worst bank. I had been using from 3 years and they keep on hold the transactions for no reason and the customer service is very rude. The response that we get when we call to customer care is so stupid. I don't recommended this bank. They kept my checks for hold for 1 week and when I asked they said this was deposit agreement and they don't say all these when we open an account.


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It’s unbelievable to me that banks rob you of your money but hey what’s that in 2019? After all, with all the madness going on in the world, it makes perfect sense that banks are the very people stealing your money. So after four months of going back and forth with Bank of America, the verdict is my claim was denied after providing proof, after proof that I was in fact, scammed and what we had was a solid case of fraud. Of course, they just crossed their arms and apologized incessantly, that they “understood” my frustration. Thanks a lot Bank of America, you done it again.


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I have a joint account with Merrill Lynch and Bank of America. I received a bogus fee on my account, and called to resolve it. They said a payment of over $450 was late, so I paid it directly on the phone. Just now, reviewing that transaction from a month ago, I see that my payment of over $450 had gone through 4 days before the idiot agent processed it. So I paid $450 twice, and my balance on the account is -$450 - meaning, my Bank of America credit card *owes me* $450. They didn't tell me they cheated me out of $450, they didn't refund it, and they're not paying me interest on the loan they extorted from me.


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On July 19, 2019 I paid off my BOA auto loan that had an electronic lien in Florida. The teller did not apply the deposit correctly and it took 10 days for BOA to tell me. So I had to pay $25 and start the process over. On August 7, a BOA Supervisor Dallas and on August 8 Supervisor Daniel, assured me that the loan was cleared and the lien was removed. My wife works as a financial officer and on Aug 9, she removed a lien through the Florida ELT system. It takes from 24 to 72 hrs to remove a lien. Her lien was already process as of August 13, 2019. My lien is still in the system. This is unacceptable. I suspect BOA has not been completely honest. I've been with BOA for 23 yrs, never again.


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I opened my BOA Travel Rewards Credit Card in November of 2017. I used my card consistently for a year and paid of the balance in full in December 2018. I had not used my card since. I was receiving promotional emails to use my card, and got a notice to call customer service to update my account information. I called as instructed, and the woman came back to the phone to tell me that as of today they were closing my account, with no explanation as to why. I was dumbfounded. I had never had a late payment, and my account was in excellent standing. Closing an account hurts the age of my credit history on my credit score, and well as lowers my available credit limit which also lowers my credit score. I am extremely dissatisfied with Bank of America and will not be returning as a customer, nor will I recommend BOA to any of my family or friends.


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My husband and I have been with Bank of America for many many years. For the most part we have been satisfied. However, we took a trip to the Dominican Republic last June, 2019, had everything all worked out with the resort. When we arrived, the upgrade we had agreed to pay in WRITING was $900. The resort told us it was now $2000!!! We had emails back-and-forth with the resort clearly stating it was only a $900 Upgrade! If we did not sign for the $2000, we were literally being held hostage in a foreign country with nowhere to stay or sleep. 


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THEY PRE-APROVED MY LOAN OF 82,500 IN BOA US1 AND 136 STREET 331. Before I went to look for properties I sat in the bank for a pre-aproved letter. It was given to me without any problem. After I found the property they kept asking for papers, same papers I submitted since day first. Ready to close 6 days before closing they kept asking for minor things. At the end they told me that the loan could not be approved. I was able to buy the property cash but I'm advising everybody what banks are doing now. It is not the Bank of America. We went there because we have 2 cars financed by the same bank. Be careful.


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I am a new B of A savings and checking account holder. I was told that all of my deposits would provide immediate availability, the chief reason why I started banking with B of A. As usual, I make a deposit only to find out that they've placed a 15 day hold not only on my check, but checking account as well. Being the sole proprietor of a small business, this will decimate what profit I had coming while I try to keep my business afloat. I am closing my accounts with B of A immediately...and suggest hard working people not do business with such a greedy entity.


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I've been with BofA for 30 years now. Never had any issues with anything except long waiting lines sometimes. They often ask how they can help me and they always send a review link in my emails as to how they did and what can be improved. They don't pay much for savings accounts and their loan rates are a bit pricey, but been very happy with their customer service for all these years.


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BoA representative wanted to talk to me about opening a business bank account with them. I did not see any advantages or services that were better than my current bank so I did not open an account but the representative was able to convince me to open two credit card. It has been a total nightmare. After the first month's billing cycle I tried to setup Autopay. There was no option to pay the balance in full so I called BoA for assistance. The representative informed me the reason was because their eBills need to be setup so I stayed on the phone with them for about an hour while they worked on it. I was told to try again in a few days. After a week a representative from their local branch reached out to me to follow up on my accounts. I explained that eBills was still not active and she informed me that eBills actually needed to be opened in person at the branch and that I would need to come down. 


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I had a Bank of America business account. I had deposited two checks that were written to my personal name. They refused to honor the checks because they were in my name and closed my account. There was a deposit for an IRS tax refund in someone else’s name. They kept 3k of guys. This included 1k worth of fees.


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Today, after banking with Bank of America for over 30 years, I discovered they have a new department: The "Know Your Customer Department". Clearly a ridiculous name for what appears to be a department with absolutely ZERO CONCERN for its customers! Donisha was the Know Your Customer employee I had the misfortune of speaking with by phone at 800-496-9471. She claims her department sent me a letter in June giving me 30 days to verify my account information: my full name, address, phone number, and ssn. None of this information has changed in the last 13 years and it all was correct on my account. 


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I obtained a loan through Bank of America for a new truck I purchased. After purchasing the truck, I received no information about my loan from Bank of America other than an account number along with my bill three weeks after approval. On the bill there is an option to pay online. Once you create an account online, you have to wait three to five business days to receive a temporary passcode in the mail in order to finally log in to your account. First off that doesn't make any sense, why wouldn't using your account number be enough verification to login, why do you need to wait for a passcode that has to sent via U.S. mail. 


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August 5, 2019. Suddenly locked out of online banking. Reset password and locked out again. Even though preferred customer with dedicated phone line on hold forever. Robot does not recognize phone passcode.


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Hi, I have tried to be patient with all of the many and constant changes BOA has had in a rapidly changing world. Today, 38 minute wait to speak to customer service. This is unacceptable and disgraceful. BOA, cannot remove a charge according to the merchant. The merchant acknowledges they made a mistake. Sent us an email. 38 minutes waiting. You folks do not care about customer service. I have several hundred thousand dollars with you. I am almost done with your ** customer service and it takes quite a bit to piss me off. Thank you, Neil **


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I've been a customer of BOA for 15 years and I cannot even get someone to answer the phone at the bank about a simple question that I cannot find online. The location I'm referring to is 1211 Murfreesboro Rd, Franklin, TN 37064 US, I'm not sure if they are all that way.


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On June 30th 2019 i received a text asking if I made a transaction from Dish network and I replied yes since indeed I paid a remaining balance of my cable bill. The next morning while I was on vacation in Mali, I checked my account and saw that 47 transactions were made into my account originated from New Delhi (India) and right away I called Bank of America and notified them of the transactions and clearly told them that I did not made those transactions nor authorized them. I was told that a claim will be initiated but until the transactions completely post into my account the won’t process which happens to process on July 5th 2019 and I contacted the bank again and told them that the transactions posted into my account and international charges were applied to my account, the customer service representative told me that it will take 10 business days for the investigation to complete. 


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Bank of America's 800 number is a joke. I have been holding for almost one hour by now, still have not got any answer. The reason I am calling because they do not send authentication code when I requested, so I cannot get my online account. Horrible experience!


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My name is Shannon **. I am an RN and I travel a lot for work. I’ve never used mobile banking. I had stopped at a branch and reviewed some transactions, seeing Beijing China had started making one small charge and one large charge periodically on my statements. Over three months they stole around 750$. This occurred after I gave my debit card information to a company called Chimp Basket, for a hair curler that I never received. I had seen the ad for it on Facebook. 


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On a weekly basis I receive emails tell me my account at Bank of America has been compromised. I do not have any dealing with BOA so I know it is a scam. What I do for other bank scams, which I get my share is to forward the email to the respective institution. Since I do not want to touch the email I forward on the server unopened. Many times the email contain a appended file. Bank of America seems to be the only institution that will not accept these fraudulent email. I get a return to sender. So Bank of America never knows about scams on their system and only worry about a virus. They do not care about their customers being scammed.


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I had recently moved 401k money into a CMA account and was having difficulty accessing my money. I do not have an account with Bank of America but Zachary ** of the Vero Beach branch went above and beyond to find a solution to my issue without even questioning if I want to open an account with them. His concern for my issue, and his professional manner in resolving the issue were awesome and I wish I every bank I walked into had people who cared in the same way.


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I called Bank of America to speak to the closure department and I was told the my named has been flagged and can no longer bank with them anymore due to suspicious of fraud. The truth is I never committed any type of fraud. BOA will accuse you of something for no reason, and the your money just like that. Stay away from this bank. They're liars, thieves and they will mess up your future like what they did with me.


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I got a BOA card for Alaska Airlines benefits. They did not follow through with my companion fair I get annually (with a $75 annual fee) and could not seem to issue me another. I also signed up for auto-payment; however, it was not disclosed that it takes two monthly cycles for it to go into effect so I was charged a late payment fee of $25. They also find ways to charge you for cash advances through ATMs. I did not have my debit card on hand and was on my way to Las Vegas so I pulled out some cash with my BOA credit card. 


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I was signed up for autopay until my balance was paid in full. I am trying to get my refunded into my bank and they have not yet done so. Telephone wait time is 15 minutes and they have been of no help. Finding how to cancel auto-pay online has been difficult and I cannot confirm it has been done. Terrible customer service.


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Since after Christmas. I've been contacting back and forth with the bank about certain fraud disputes and didn't came back to me and it was all a scam transactions from a 25.99 and another that made me to force to close my account. Cause they wouldn't believe my story if I was telling the truth on this one and I did contact the sender and was rude and read their reviews that people was also were getting ripped off from some foreign adult site in Europe and they couldn't get their refunds and they would charge the consumer on whatever's left on the card. I would've sued the bank back then for not solving it. 0 stars to negative stars.


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Opened an account two weeks ago because I had to make a few international wire transfers. First they received my incoming transfer from my Credit Union (which could not do international transfers), and showed the funds were available. Then they wouldn't free up the money for 5 days, causing me to pay the bills using a different method. Now two weeks after opening the account I receive a letter that they are closing the account with no reason given. I called the number listed and all they would tell me is the closure is due to a "business decision". Went to local branch and they were told the same thing. All the person on the phone would say is that it's in the contract that either party can close the account for any reason at any time. On the back of the letter BofA even states they may report their decision to one or two of the companies listed and it could affect my credit for up to 5 years.


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Bank of America claims to give Preferred Rewards customers "Priority Service", with a special Customer Services phone number that gives a quick response. This used to occur, but is no longer the case. This "Priority Service" phone line is now a joke. Priority customers are now being forced to endure long wait times. Adding insult to injury, during a long wait, I was also forced to listen to non-stop advertising on BOA's phone line! Apparently BOA thinks there is something to gain from aggravating its best customers. In any case, BOA's use of the term "Priority Service" is fraudulent, and should be removed from all of BOA's sales literature.


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Dealt with this bank a few times. Have never had a problem or negative experience with them. They have always been very helpful. People have always been friendly and courteous. Just wish that they had a few more locations in the smaller cities.


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I called to dispute a charge and to make a payment. I was refused access to everything because I don't have the card, even though I can prove who I am. I have mailed payments to Bank of America for over 10 years. I have never missed a payment since an agreement. I declined the agreement to increase my APR. My APR would remain below 7% as long as I didn't miss a payment and didn't charge anything on the card.


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On my lunch break on 7.19.19, I tried to cash a $79.99 EyeMed reimbursement check drawn on Bank of America. I don't have an account there, but the check was a Bank of America check. I stood in line for 10 mins. to even get to a teller. Once I got to the counter, she said it would be $8 to cash the $79.99 check since I wasn't a customer. I said, "Well I've already wasted 10 minutes of my lunch standing in line. So, go ahead." She kept asking if I wanted to open an account there. I said, "No, not right now. I'm on my lunch hour." She asked me about 3 times. Then she said, "Okay, you still need to talk to a woman standing up over there who can verify the check." I said, "This is a Bank of America check." She said, "I know. But we still have to verify the check." 


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BOA has the longest waiting times for customer service ever! I'm actually waiting right now while I'm typing this up! I wait at least 20 minutes for an actual person to pick up my call. Right now it's 10:30 pm and I thought their call volume would be low at this time. The same thing happened to me at noon yesterday. They must be so understaffed! I'm so sick of it! At the actual banks to don't have more than 2 tellers. They closed down the drive thru tellers for good. I get the feeling they might be going out of business!! Stay away from this bank!!


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Bank of America customer service 800 number is a joke. They have an automated system that insists on hearing things incorrectly, makes you hold for usually 10-15 minutes, before connecting you to the wrong department, and then when you tell the customer service rep who comes on, they don't even treat you like a human. I explained I was at the wrong department to the woman who came on and she said 'One moment please' and then, without a single word, clicked some buttons and back onto hold I went. I don't even know where I'm being transferred next, I believe she put me into a general queue. 


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I have been with BOA for 6 years now and it is truly a frustrating experience! I have only remained so long because I have a mortgage account with them which isn't at a good interest rate either! Every month they mess up my mortgage payment and I have to call customer service (who are a bunch of illiterate imbeciles!) to fix the mess they make on my mortgage and checking account! They keep taking out false charges from my checking account and it's not until that I call them that they fix it! Their system is glitchy and at this point I don't even know if the balance on my account is actually what it is because of all the messed up transactions caused by their system—-they charged me falsely so many times!!! This bank is untrustworthy! They are scammers! They steal your money and then say that their system automatically made the charges! Don't bank with this fraudulent bank!


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Would not even provide me information on a lien on title for a product I purchased by cash. They are sending me on a wild goose chase to find a lien holder 3 purchasers ago, and 14 years back. Insane that when I have a bill of sale and was a cash buyer, they will not even assist a current customer (I have other accounts with them that I will be closing) assistance. Horrifying customer experience. Will never pursue an account here again - ever. And still waiting to talk to a company representative that cares....


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I banked with Bank of America for about a year and never had an issue with mobile deposit until I deposited a check for $6400 that was drafted out of Bank of America. When I deposited the check on my phone it gave me verification and said funds would be available next business day as I have always expected! The next day the funds were in my account then a few hours later they were taken back and a hold was placed on the check till Friday... I called customer service and they told me they could not help me, not even a manager can release a hold on the check! 


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My wife and I applied for home loan at Bank of America. After they took all the information they need to process the loan, we agreed to lock the interest rate which was somehow lower than the interest rate we got offered from other Banks. Of course, there was a significant increase in interest rate since we locked the rate. As we are getting closer to the closing date, they started to make up reasons for not give us the loan with agreed interest rate. They rather want to renegotiate the rate. What surprised me is that they hold us for about a week for the reason that “our system does not work today, and we are fixing it”. All the reasons they keep on telling us has nothing to do with our credit history, they just make up reasons until we are desperate with them. I don’t really recommend anyone to trust and rely on BofA and their so called ‘locked-in agreement they mail to you. Please keep yourself away from this Bank.


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Great service. Easy to apply for loan online. Great rates & terms. BOA is very loyal to their customers! Excellent customer service too! We got both our auto loan & home mortgage through Bank of America. We have been highly satisfied customers of BOA since 2003!


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We have banked with Bank of America for over 20 years! That being said, the last year has been HORRIBLE! We will be closing all of our accounts and finding a bank that cares about its customers. We deposited our paycheck, a check we have deposited over 6 years! We live check to check so this was a chunk of our money... Nearly 2000 dollars. We saw the next day we had over 6 overdraft fees and they placed a hold on our paycheck, FOR NO REASON! Their response was we can do this at any time for ANY REASON. They released it but would not return fees! Over 175.00! We had recently had a baby... Hospital bills galore. This was HORRIBLE TIMING! This hurt us and they didn’t care. So know that at any point they can do basically whatever they want to do with money you COUNT ON! RUN FROM THIS BANK.


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I Started a BOA (Bank of America) account online. It took a while for the account to process. Mostly likely because I had a joint account 4 years ago and my last name has changed since then. When I went to use the account It had reverted to the ID I used on the bank account from 4 years ago. I also was not able to access it without getting access from person who I was with the account 4 years ago phone. That person's phone and email was set up as the main phone and email on my account. I never put in that person's phone or email when I signed up for a new non-joint account.


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I took a company check for cashing or deposit to a BOA branch. I asked for some of the money in cash and the rest deposited to my account. She gave me the cash and told me the rest of the amount would be available the next business day. The following day the money was not in my account. I was told it would be available after 8 days. To my surprise the cash I was given was also withdrawn from my account instead of the check that I gave. The entire check was on hold and Bank of America instead put me in negative amount without my consent. The customer agent lied to me. Lots of their customer service agents are very rude. 


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Recently I went into a branch to deposit a check. Financial Center was pleasant and the transaction went smoothly. The next day my available balance reflected the check amount, which surprised me that it processed so quickly. I scrolled through my transactions and saw that the check had been processed according to the app. I went ahead and paid some bills using the funds that were deposited and went along with my day.


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June 20, 2019 at the BOA in Hixson, TN paid off my auto loan with cash. Was told by the employee that I would receive the title in 7 days and confirmed my address. A few days later I called customer service to verify they had the correct address and make sure my old address was not on my account. They assured me it was being sent to my current residence. July 1, 2019 I called customer service to check the status. They told me it had been mailed and should be receiving it, once again confirming my address. (I have now sold my car and new owner is waiting on the title.)


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Difficult for international users to keep track of changing rules. Hour long wait lines on their international helpline. Illness of user not considered. Empathy less banking. Customer care does not allow one to directly speak to their associate who reviews calls on your account. Will definitely reconsider banking with them after this experience.


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Nothing has changed with this company. No matter what name you use (Nations Bank, Bank IV, Boatmen's) still the same lack of customer service, the app works intermittently, long hold times on the customer service line, blind transfers to other departments, "Erica" the chat bot never has info on your account and I feel like you all just don't care. Why brag about being #2 in the industry if you can't back it up?


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I recently changed checking accounts and changed my autopay to reflect my new account. The website is not user friendly and there is no way to see where the future payments will be deducted from. When the next payment date came around, they charged my old account again. I called them because the website was not useful. I was transferred 3 times before getting an agent that could "help" me. This agent explained that it was my fault that this month's payment was charged from my old account because their system had already begun processing the new payment when I made the change (about 24 days before the next payment was due).


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I had account with Bank of America. It was in February I opened it. The manager was good at that time, kind, courteous and she told me she was going away to her country and Lucy was going to watch my account while she was gone to India. She should of stayed there but I was in the hospital. Had a hip replacement and while I was in the hospital for 5 days my account was hacked. How did they get my password. I could have given it to them so, I went to the bank when I got home. I went down, waited 1 hour for customer service to see me and the answer they gave me was, "Sorry. You must have done it." I and they did not give me printout or anything. Gave no papers. I yelled and hollered at them to let everyone know what kind of people they have working there. I never saw such rude arrogant people in all my life.


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All I needed was information on a simple funds transfer. It took over 40 minutes and still didn't get connected to right person on the phone to assist. This ridiculous and unacceptable. All associates are always busy, and got tired of listening to same music and info over and over again. You need to provide better customer service.


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Please whoever reads this do not bank with these people. They love to charge fees on your account that should not of been charged. I was charged two 35.00 NSF fees that I feel should not of been charged and when I call I always get some rude non helpful employee to get these waived. It's like the money comes out of their paychecks. I am telling all my friends and family to stay away as I will be looking to take my business elsewhere. Never been so upset before over a business in a while!!!!


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Bank of America has become a customer mill. They have taken out all the drive up tellers. The average line at any branch in Florida is 30 minutes minimum. If you have a business and want to deal with a live teller, you have to put it on your calendar, not just dropping by the bank on your way anywhere. I just stood in a line, for over an hour. I decided to walk to the Wells Fargo across the street. I walked there, made a deposit, walked back and still had an additional 30-40 minute to see the teller. 


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My wife and I have been a BofA customers for more than 25 years. I recently was duped into letting someone posing as a legitimate business representative get access to my computer and ultimately into my bank account under the premise that he was going to refund money to me. When I realized that money was being taken from my checking account, I shutdown my comport, called the bank fraud department and the police. BofA indicated that they would investigate and I should be able to get my money back. We went and talked with representatives at our local branch and they also indicated that our money should be returned. Today we called to check on the status of our claims and was told that BofA determined that it was our fault that the money was taken. REALLY? So, beware, BofA is really a thief too.


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This company takes advantage of new home buyers and charge them unfair interest rates based on their sexual preference and ethnicity. They also are dishonest in their housing and business accounts. They are never available to speak with you about home loans and require that you submit repeat paperwork on numerous occasions. They are corrupt in their business practices.


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The process of opening a checking account is like trying to get a first mortgage — completely ridiculous! The hoops to jump through are absurd. It took me three trips to the bank —and 4 hours of my time— to open a simple account.


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I hate the automated phone system. I hate the fact BOA has laid-off so many of their customer service professionals who work in the call centers and branches! Executive management cannot be that clueless to think customer have not noticed that it does NOT matter what time or day you call — there will be an offer to call you back because they are ALWAYS BUSY!!!! Never can you ever get service when you want it! Operating hours are pathetic. They have cut overnight staff for most functions and run Skeleton crews on what they’ll still service 24 hrs. It’s never been more clear that BOA doesn’t care about lower/middle America unless they are making monies off their backs (which they still do with their overdrafts). 


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When I very 1st received my debit I went to gas station to get gas and instantly it declined and said prada ller in a text message on my phone. So I check on my account and somehow they cancel my debit card, so I could not use my debit card. That was the 1st sign it was a bad bank. 2nd sign was I deposited check on June 19, 2019 and the check had already cleared in the 1st day from the person who wrote the check but it didn't clear my account and till June 28 at 9:00 a.m. the deadline of when funds can be transferred by government law.


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I stopped at the Fountain Plaza branch today to order a replacement debit card. The customer service was excellent -- prompt, attentive, thorough. My time was limited and I very much appreciated the service from Lisa ** (who said she's normally at the Transit Road office) and relationship manager Jake **. They are 10 out of 10 in my book!


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I have been paying my Visa card over the phone from my checking account for over 10 years. I called tonight and the recording said the account I'm paying from isn't owned by me. Just another reason why I DO NOT do business with Bank of America any longer!! Worse bank ever.


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Opening an account 4 yrs ago with BofA policy of ATM card with pic being the only form of ID needed to get funds from your account. This was done by a manager, opening the account obtaining this info. At the Camillus NY location the teller insisted it wasn't two forms. Her customer relations/bank knowledge is poor. The high qualified manager only with BofA for a year stepped in giving a possible explanation and providing proper customer relations. My disabled son's savings account was being charged a fee so we changed banks for him. The drive thru is closed in many locations also. Unfortunately for me personally it's the last straw for me. I'll be changing banks. For BofA it's no worries. I'm just the low income/disabled individual.


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After having an account with them for 19 years... My payment was due on the 7 and I paid it on the 13th. 1st time I was late with them in at least 5 years. They decreased my credit limit which in turn lowered my credit score. Thank you for being a customer.


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I’ve been a customer with BOA for about 3 years, in March 2019 my accounts were frozen because of some legal issues. After getting my affairs in order my attorney sent BOA all necessary paperwork for the release of my account and its funds. BOA refused to release my funds. The legal department refused to speak to myself or my attorney and would only speak through customer service. BOA continued to say they either didn’t receive the paperwork or needed more paperwork and once that paperwork was sent they would still wouldn’t release the funds. My attorney has had to file a motion for release of my funds that they have been holding since March!!! This has to be the worst bank I’ve ever banked with, very poor customer service skills outside of general banking!! I wouldn’t advise anyone to bank with BOA!!!


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I should have never come to this bank but I got a 300$ checking promotion offer that made me look into. I have done everything asked of me - put well over the 4,000 required for the bonus into my account. I called from the day I opened the account to ensure I was following the promo correctly. Each time I called in they assured me I was. Not after I have done my part and almost a month has passed I call to check on the promotion. And they tell me they can’t find it on my account, even though I have talked to at least 5 customer service reps who have confirmed they seen it on the account and before me to just allow more time. 


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BoA makes it very difficult to access the checking account from abroad. I opened a BoA account when I moved in 2015 for a time period of two years from Germany to the US. Now, two years later after going back to Germany, I wanted to transfer part of my checkings account balance to my German bank account. (I use only and mobile banking by the way). But as I was told by the customer service agent, I am not able to make transfers exceeding $1,000 as I don't have an American phone number/address anymore. Therefore I cannot use the Safepass feature that is required for transfers exceeding $1,000. I find that extremely annoying. 


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My branch of Bank of America is located in Pembroke Pines, Florida. The tellers are really nice but usually there is only one taking care of the deposits, checks, etc. Even though they have a lot of nice ladies walking around in high heels nobody seems to care about the line. I understand that they are trying to save money, having less and less employees but I think the customer deserves the best service. Anyway the bank functions with our money.


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I received an email from BofA the first of Jan '19 informing me that the replacement credit card which I requested was in the mail to my home. I contacted BofA Customer Service right away to let them know that I did not make a request for a new credit card. He corrected me to say, 'Yes you did. You called this morning to request the new card, and it is being processed now.'


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I was looking for a new bank to open an extra bank account. The CPA I used to work for banked with BOA so I decided to give them a try. I regret that decision every day of my life now. I had so many problems with them, especially the "young account security." I banked with Chase, I never had one bit of a problem with not being able to use my card for anything, just because it's not a vendor they don't recognize or location outside of my geography in the first 9 months you opened your account. This was a brand new issue. 


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I've been a customer for 20 plus years, and really not sure why. I was charged $280 in overdraft fees from a "pending authorization" that never cleared. Customer service was not very empathetic. The only thing that made my account negative was the fees they charged. For a bank that was previously sued for predatory charges they sure have not seemed to change their tune.


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I had a terrible experience today finding out how this bank works and how insensitive and money hungry they can be. I made a courtesy call the morning of my due payment date to let them known I was having a financial hardship, that I couldn’t make the minimum payment but gave them an exact date when I could pay it, which was about a week, which would be when I got paid. I just called to make the payment and asked them if they could please remove the late fee if any due to the unfortunate circumstances that life sometimes life gives. And the kid asked me what my hardship was, if I didn’t mind him asking - as if it’s any of their business!!! I’d understand if I called after the due date to notify them I’d be late but NO I CALLED that same day! 


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Updated on 06/17/2019: Bank of America is a Racist Bank. Hi, my name is Mohammed **, and I am a client of Bank of America for a good number of years now. I just finished medical school and about to start my residency in medicine. For my move to a new state, I was supposed to receive a wire transfer that bank of America has been holding for over 10 days now. I am writing to let you know that this bank is a racist bank, especially the wire transfer department that has been holding my money for over 10 days now without releasing for lame reasons that they wouldn't tell you as if it was a military secret. From the sender's bank that informed them that they needed their middle initial, even though the sender bank did, in fact, respond with the information, BOA would still not release the funds.


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Deposited a regular check with ATM and they held it for 10 days. Customer service is horrible and do nothing to remedy problem. If you need your money right away, they don't care. Absolutely horrible.


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Allowed a company to charge my EXPIRED card for a fraudulent subscription after it was canceled. So I cancel all my BOA cards that I used at 5-15K per month. Have a nice day BOA. For $168.00 you lost a 25 year customer.


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Very bad experience in Bay area & Sacramento by BofA lady Marie. Signed up and paid fees for a year. Lost $800. Even account was told it's Free. Never got $500 credit either. Lame excuses. Liars. 2nd time, when contacted Mary, she said nothing she could do. Never ever trust them.


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They charge ridiculous fees for everything and if you ask why they will throw rocks at you. Never answer the phone and give you the runaround about everything. Closing my accounts with them. I paid more money in fees than I even had in any of my accounts while with them. I don't usually write reviews but they are the worse institution in the world.


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I have had an account with BOA and its predecessors for 38 years. Bank of America suspended my account because they said they sent a letter to my son who is on my account to update his information supposedly mandated by the Federal Government. My son never received the letter. Bank of America never contacted me. This caused 4 of my credit card payments and an insurance payment to be returned. This action by BOA has hurt my excellent credit. I will not forgive and forget.


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This bank is trash!! Don’t believe the lies. They are still the same POS they were years ago with charging the unnecessary fees and not telling you how they work until after the fact the. Acting like they can’t help you with fake stipulations. I went back last year and have had nothing but back to back issues and no help, constantly being told different or pieces of information instead of the full detail about how things work with the fees. I spoke with Amanda a manager with customer service and she was zero help and went on about stipulations and telling me she could tell me more about fees when that’s the same thing other rep told me and it was not all the information. Every time I call it’s something different. I’m closing my account. I HATE THIS BANK!!! Y’all are liars and scheming and really out here getting people for their money. Just trash and soon y’all will be in the hole just like Wells Fargo snake **. I wouldn’t even give one star.


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I wish I could give -1 to Bank of America and it’s associates answering phone calls and branch employees! I have requested credit increase 2 times and have been declined 2 times. With excellent credit and income of 100k+!!! This is a joke! My checks are always on hold, this time it went overboard and they put hold for 12 days! Same check that comes 2 a month. People are rude! Seems like they discriminate people based on appearance! Applied for Chase bank, instantly approved for 10k in cc. Closing all my accounts with Bank of America. 10 years they used my money and couldn’t increase my credit line from 500$ to 2k. Joke!


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I've had nothing but problems with the website & APP. I recently was forced to make my payment using their automated phone payment system. It looked like it worked. I even got emails thanking me for my payment. Then two weeks later I got a late payment collection call from them. Three hours later (mostly on hold & after getting disconnected twice) I demanded to speak with a supervisor & I think I've resolved the problem, hopefully with no late fee. We shall see. I told them to put me back on snail mail paper billing & I'll write them checks until my balance is paid off...then, it's goodbye BOA!!


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This all start when I checked my account in my phone app and found several debit holds on my checking account with no vendor names attached to them. I called the number on the bottom of the app for fraud in hopes of finding out what was going on. The first CSR I got said that she could not tell me why but the holds were put in place by BOA itself. She then transferred my to another CSR. An auto reply asked if I had gotten a letter and if not put my social in and wait for a person to answer. When I finally got a human we went through everything to prove I was who I said I was. But she said that she could give me any info on the account and it had been frozen due to him husband also being on the account and the freezing of the account pertained to him. My husband has not used this account in over 15 years but for some reason BOA took it upon themselves to supposedly send him a letter to update his personal information. 


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When I opened a secured credit card in Bank of America Walnut Creek, California branch (North Main Street, 94596), the manager told me that in a few months, I will graduate from secured to unsecured and my credit limit will increase from $300. I was also advised to use my credit card and make purchases. I did. I also paid full credit amount on time all the time. However, after seven months, I called and requested an increase and was declined. They made my credit card unsecured but it was a joke because the limit was still $300. I tried again 10 months later and was declined again. 


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On a scale of 1-10, giving their customer service and client relations team a 1 would be generous. I was put on a "brief 1-2 minute hold" which in reality was about 15 minutes. After approximately 5 hours on the phone, I was told by a manager that there was nothing they could do for me. The worst part was the manager asked to call me back with more information. When I received the call back, he left me a 15 second voicemail asking to call him back at the 1-800 number. It took me another 20 minute call just to track him down again to hear he couldn't help me.


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Somehow Bank of America processes all the EDD Cards for the United States after being one of the companies that stole billions from its citizens. As if that wasn't bad enough they still try to rob you anyway they can. I never received my EDD card so after waiting almost 3 weeks they finally told me that the card was never sent so I would have to pay $10 to get a replacement card for a card I never received in the first place. Then I used a Bank of America ATM machine to withdraw money from the card and the keypad doesn't work and the machine ate my card. 


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Recently went into the branch to see a customer relationship manager about changing my address. However, the lady at the reception (can't remember her name) would not let me see a relationship manager unless I also wanted another credit card. This made me very frustrated - so I can't see anyone unless I open a new account now? I told her I'd like to speak to someone, and she kept insisting I go online and she'd only get someone if I wanted to open a new account, otherwise I can just go online. Very disappointed with this customer service.


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I never write reviews but, I'm beyond upset with Bank of America. I filed a dispute for $505. I was told I have to wait 45 days for my claim to be reviewed. I couldn't wait so I asked for a credit. They told me I couldn't since I was new member. Since they couldn't I contacted the merchant and the merchant gave me a refund. The merchant stated I would get the refund between 3-5 business days. I said ok. I contacted BOA and ask for the release of funds because the merchant gave me a refund. They said they couldn't do. I said ok. Gave up. 


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I have spent the last ten years completing my bankruptcy terms. Not one missed or late payment. Credit score now ranges from 780 to 810. All sites consider excellent. Decent amount of accounts to verify. While yes I did have issues from 2008 so did they. They took government money with no shame, so why am I being denied a second chance? What is ridiculous is murderer's have spent less time in prison than people who file for BK. This bank does not care about you or anybody for that matter, they want to use your money to make them more money hand over fist. Just to be clear the credit unions are far better if you want those "holds" to not apply, or want a loan that same day. All these crooks want is to hold your money in float as long as they can so their money pours in without you knowing it should be yours. Run While You Can!


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My husband and I had joint checking and savings accounts with BoA. Both accounts were established for several years. One day I called to verify a deposit. I was told they couldn't provide me the information as I was no longer on the account. She did tell me my husband could get that information plus she listed the other person who appeared on the account-my ex husband of years. The ex had no knowledge of these accounts nor would he have cared and he has never banked with BoA. And my husband didn't remove me and add my ex. Plus this would require signatures of which there were none.


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Despite being a customer since 1989 and a PLATINUM HONORS member, I still receive utterly disappointing Customer Experience all around. Here are recent examples all in the past week: Went into a local branch to get wire service. Was asked to wait in the lobby, where I did for almost an hour without any service. Eventually I just walked out. Called BOFA customer service, which is highly automated upfront, and after being recognized as a legitimate account holder, the systems puts me on indefinite hold, over 30 minutes, nothing...just a black hole. Called again twice, and the something happened. Clearly they have IT issues as well. Disappoint Bank of America customer in San Francisco.


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I’ve been with BofA for several years now. Their customer service continues to get worse. It’s not just the call centers, but the local branches are trash as well. I’ve had several issues with them, especially when it involves moving money from their accounts to others. I am so unimpressed with how poorly organized and run this organization is. I will be moving all of my money out from BofA in the very near future. Terrible bank. Wouldn’t recommend.


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I deposited a check from MoneyGram, made out to me into my BOA account at their ATM. I've banked with them 25 years. They put a TEN DAY HOLD on the funds. TEN DAYS!!! When I called to complain, they took off the hold (it took 2.5 hours of talking to multiple people). Four days later? They put the hold BACK ON, without notifying me at all. Nothing had changed. The hold is supposed to come off tomorrow, the original 10 days they had initially held it for. I'm closing my account asap. This bank is a nightmare.


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I got an ID theft and all my information was hacked thru my computer. My Bank of America credit card was charged and my phone app alerted me, then I reported to the related commercial stores such as eBay, Walmart, Amazon.. Then I was advised to contact my Bank of America. All the purchases had been in pending and some of the purchased were cancelled by either Ebay, Amazon and Paypal, but the last one purchased from Walmart wasn't and after 3 months via around 20 phone calls made by me, Bank of America investigation department failed to do their job, which was investigating the incident.


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Yesterday I called BOA to ask about refinancing my home, I said I was exploring my options. They asked for my name and the co-owner of the house. Email address and phone numbers. I am a Bank of America customer so they had all my information. After speaking with a representative, it was decided that it was not a good time to refinance and we ended the call. 15 minutes later I received a call from LifeLock that I had a credit inquiry to open a new account. I tied to call BOA many times today and was transferred all over and could not get anyone to help me. I am so disappointment with them, I have been a BOA customer since 1998. Terrible customer service trying to get this resolved.


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When my children were of elementary age their Godfather opened them each a custodial Savings account with Bank of America. A substantial amount of money was deposited into each of these accounts. We decided that custodial savings would be the best option since the money was to help pay for college expenses or for their first vehicle after graduating High School in the event that they opted not to attend college. We received bank statements for many years until we moved. When my daughter was 17 she needed emergency cash for a vehicle since she was working and finishing her senior year of High School so we went to BoA to inquire about her getting access to the funds. A BoA representative pulled up my daughter's account informing us that my daughter was the only person that will be able to withdraw from the account but she wouldn't be able to do so until she turned 18 years old. 


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Agent in the past set up an automated re-payment for my credit card. Today I find out I have a late payment and am charged a late fee of $27. Call first agent. After 33 minutes, she picks up. Find out that the automated repayment only lasts for a year and the agent just happened to forget to tell me. No notifications at all btw that the automation stopped. She refers me to the dispute center. I wait 20 minutes. I learn that they can't do anything. "Next time tell them to tell me that it's a one year automation." In the back I hear another agent say something along the same line to another customer. Even reading this is likely to give you some sort of disease.


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This is absurd. Checks were processing, a cash deposit was made to cover the checks. BoA didn't apply the cash deposit resulting $105 in fees and a returned check item. The excuses and rambling from the customer service rep and the manager-Andrew, were completely disappointing. I have had this account since the early 80's and have not experienced such disregard or lack of empathy. I know that there is options to rectify a situation such as this! I have an account at Wells Fargo as well - guess my business will be moved.


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BoA locked my cards when on a trip in the Colorado Rocky's. I had set my cards with a travel notice but BoA still locked my accounts. I spent 4 hours on the phone only to be told that I would only be able to withdraw $100 dollars and would have to wait for my new cards to arrive at my home in Texas. I was only 2 days into a planned 2-week trip. Once home, 2 days later, my cards didn't arrive for another week. I wasn't allowed to withdraw money from accounts during this time and was forced to rely on friends to feed me. Because of the short notice, I was unable to reclaim many of the reservations I had made. BoA gave me the cold shoulder when I complained and even tried to gaslight me into saying the issue was my fault. If I had to change anything about this event, I would filed a small claim against BoA for my losses.


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Although I'm not a fan of banks I used to like  Bank of America because they had one of a kind virtual teller assist atms that were open until 10 pm most days . Sure they had a rather high fee but I could go in and cash a check after bank hours which was the saving grace for someone like me who is always at work during bank hours. And I know I was not alone in my appreciation of the teller assists late hours since there was often a 1 or 2 person line after 7 pm. 


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After 20 years with BOA, they made a “business decision” to close the account my wife and I had with them since the beginning. They also closed our sons’ (22 and 19 years) accounts. All without any warning. The four of us were traveling 500 miles to attend a family member’s college graduation. While attempting to purchase gas 3/4 of the way there, we learned that none of our debit cards worked and since it was after 9 pm on a Friday, we had to wait until Monday morning to talk with anyone.


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It is so frustrating to try to get to a person and actually resolve an issue. The phone menu is impossible and the waiting times are absolutely insane. You really have to plan your day and plan for 30 to 45 minutes when you have to do paperwork so you can be productive while you are on hold. I absolutely hate contacting Bank of America, my blood pressure raises at least 20 points if I have to contact them.


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I have been a Bank of America for over 20 years. I deposited a check from a financial company on Tuesday around 10 AM at their ATM. Please note there were no options given or did I get a message but they waited til I finalize the deposit. Then send me a message on that receipt that the check will be on hold for 7 days. May I tell you that I have taking this loan to bury a family member. Was I told during the deposit that they will hold the check I will have canceled the deposit and take the check elsewhere. I feel that I was mislead by this bank. The check amount was less than 5 Thousand dollars. I tried reaching the bank to see if they will at least issue a partial fund. I was told no. So not only I lost the ticket that I purchased and my father body remain on hold because the bank has an hold on the account I am stuck and stressed. Horrible bank. I will close my account and family.


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So I have been waiting to receive a new BOA debit card since April 15. It is now May 7. I have received no card. The first time I reported this issue I spoke with the fraud department over the phone and they informed me that it would be five to seven days. Nine days later I called back. They told me the same thing 5 to seven days 9 days later. I went back nine business days no weekends. The guy was very nice. He said that I should have received it. He gave me a temporary card and told me five to seven days. 


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Do not use Bank of America. BoA intentionally causes my account to be overdrawn. I can not tell you how much money over the years I have given them in $35 fees. A few years ago there was some type of lawsuit and I receive 2 checks for insufficient fund/overdraft when in fact it was BoA intentionally causing my overdraw. Recently again it seems my account is negative every week. Since February 16 I was charged $35 fees 16 times! Last year I called and they told me I can change my acct so they decline the charge if acct insufficient, and then I sat down with an account rep and he told me there is no option to opt out of overdraft protection? I told him when I called 800 # I was assured I could request all transactions be declined if funds unavailable. So that was another lie I just found out; I do not write checks so all these overdrafts are from debit card transactions. 


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I thought I had lost my card so I locked it using the app. I found it so I tried to unlock it. It said call customer service because I had not updated my phone number. I gave them my new number but they refused to give me the code to unlock it saying they could not verify it was me. I went to the branch on Monday and sat there over an hour with one of their customer service reps. They stayed on hold 30 minutes but it still is not fixed. I feel like closing my account if this isn't fixed tomorrow.


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Tried to cash a check made out to me drawn on Bank of America and they wanted to charge me $8.00 on a $200.00 check. If this is any indication of your procedures and policies, well, what does that say to anyone considering doing business with you? Not the first horrible policy I've experienced trying to do business with this bank. Every other bank I've done this same transaction with does not charge! I hope you enjoy ripping people off! But things always work out in the end.


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Been with BOA since 2003. May 2019 transferred $200 from savings to credit card by accident (on mobile app, meant to transfer to checking). There was no cancellation button. I waited a day and then transferred the negative $200 back. Was charged $10 and BOA refused to reverse the $10 charge. Cancelled all accounts.


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Media branch of Bank of America encouraged me to open a new savings account for a deposit of a large check for $245K. They gave me a slip stating that $5k would be available 3 days after the deposit at 5pm and the balance would be available 7 business days after the deposit. Without notification, they rescinded the initial availability of $5k. The total amount will now not be available until 9 days after my deposit.


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Yesterday I went into Bank of America on Cattlemen and Bee Ridge in Sarasota Florida. I deposited $6000 into my account and needed to have the money sent by wire transfer to a title company which would only take about five minutes. The teller at the counter informed me that they only had one appointment for later that afternoon at 2:30 so she tries to book the appointment and then she tells me, “Well now there’s no appointments available.” She calls another lady on the phone and tells the lady on the other end that she’s having trouble booking the appointment that five minutes ago she told me I could have. She hangs up with that lady and then tells me that somebody must have booked an appointment on the app so they have no more appointments all day long to do a five minute wire transfer. 


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BOA doesn't have anyone in this branch at Slaughter and William Cannon that cares about their customers. There's one lady and only one that handles the teller function. All the other people stand around and do nothing. Yes, yes I can change banks, however I am very busy. Have many accounts both business and personal and credit cards and it's easier said than done.


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I was a victim of a scam in which $1700.00 was taken from me. The experience in attempting to get my money back was probably one of the worst customer service experiences I ever had (I have just learned that I am not getting my money back); the most egregiously incompetent service wherein the people on the phone speak like robots and have no intelligence; they all failed many times to even refer me to the proper department among other incompetencies. Trying to even reach the right person is a grand nightmare. The service could not have been worse. Not surprisingly, because of this awful experience, I am closing all of my accounts with Bank of America and will be opening accounts with another bank; the worst customer service experience in my entire life. What an awful bank!!!


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One day I was negative so that very same day I deposited funds to my account. I went to sleep with a positive account, enough to cover a payment I knew would come out the next day. When I woke up, to my surprise I was hit with 4 overdraft fees. I called the bank immediately and after being transferred to a supervisor the best she could do was remove two of the fees because she said I would have had to make my deposit by 8 pm Eastern time (I am Mountain) for it to reflect on my account as same day. So it didn't even matter that my account was positive with available funds (ridiculous!). 


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They charge for almost anything that you can imagine! I was dealing with a nice rep but had to close my accounts because this task of keeping track of hidden fees, was becoming a part-time task, as repeated warnings did not pay off!


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Went to BofA to cash my payroll check as I have for the last 4 Years. Without even checking it at teller window the called the manager who asked for 2 form of ID. I gave them my drivers license and insurance card. After 5 minutes I asked them how long it was gonna take. He said 15-20 minutes. I told I couldn’t wait because I was only on a break and had to get back to work. I asked for everything back and he said not until after the verification. I asked if I could have my drivers license back. He refused to give it to me.


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So I filed a fraud claim back in January 4th, and I’m still waiting for this guys, they keep denying and reopening after I send them the documents they need, it’s ridiculous that I have to go through all this, they also told me to talk to the cops and to tell them to contact the other offices outside of the country since my incident happened outside of the country. I filed a police report, sent them email in regards to the alerts, it’s 1,300$ and they just won’t do their job or want to pay, it seems like they are just acting like idiots because they all keep telling me different things and they point fingers to each other. Do not recommend this bank at all, never had such a bad experience.


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I received a Cashier's Check from a lady I sold a car to. This was a BOA check signed by one of their Mgrs. They would not cash the check, even though it was their own check, unless I had an account with them. HUH! But it’s a cashier's check from BOA. She told me I should go to my own bank to cash it. Any bank that won’t honor its own cashier's check, should not be dealing with the public. I will never have any dealings with BOA, ever. This is something usually found on a stable floor.


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I called BoA's fraud department after noticing a $50 unauthorized charge from Google *CCI Intelli. The guy that picked up the phone mumbled throughout the entire conversation. Didn't catch his name and barely managed to understand when he asked for mine. I don't know how he managed to pull up my info because I only provided him with my first and last name, no middle name nor birth date or anything of that sort. He told me I had to call Google because they would be able to give me my money back, not BoA. "If you can't get it from them, call us back and we'll help you then." 


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After today this bank has taken on step too far after spending 3 hours in the phone still no resolution the people lie and are very condescending, after being a customer since this back was Bank Atlantic. Had my identity stolen and just every few months my card being closed down for account comprising. I’m starting to wonder if they are stealing the information! 


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In trying to free up credit to improve credit score, I made a large payment of more than half my credit limit to free up credit, was working on this card first. In return, they reduced my credit limit and stated this was based on review of account for late payments. I told them I was on maternity leave and would pay as soon as I got back to work. And as soon as I got back to work made payment of more than half the balance. So my baby was 3 months old when they decided this and the following week I went back to work and in less than a month made my substantial payment and then immediately after receiving the payment they reduced my limit. I am furious. Had I would have know this is how they operate, I would have paid them last.


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I have been with BOA for over 12 years. Decided to get the Alaska Card about 3 years ago because my son was almost born and we were hoping to travel. I recently received 2 emails that said the first account was closed and my Alaska card account was lowered...And yes, I said it was emailed. 12 years and no phone call. Come to find out...they ran my credit and my 747 points were not enough to keep 2 cards open. But they couldn't call me. I called to talk with a specialist but was told they would have to rerun my credit and yada yada yada... Dear Alaska Airlines...you are a great company. Please pick a better one to represent you! Rhonda **.


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Bank of America lies and tells you everything is ok with your HELOC application... Then you go through all the work of getting the documentation and get the "Ah-HA" moment. They intentionally lowered the appraisal of my home over $225,000 from the Zestimate on Zillow so they could give us a HELOC below the $100,000 and not give us the introductory interest fee of 3.99% for first year. (They "claim" the loan to value was too low, but the Zestimate and Comps around me were so much higher than their "appraisal"). 


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Bad customer services all the time. If you call them you have to wait 45 minutes until they answer. Poor system, if you have fraud or dispute on your account it takes forever to be resolved. Never deal with this bank or do business with them.


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I have solid evidence Bank of America is cooking the books, and they deflate and inflate the balance in their favor. I have recorded conversations with customer service, screenshots, digital paper trails I have created by transferring funds from my deposit account into my purchase account right before I make the purchase and I zero back out each time. I know they inflate the balance, manipulate the posting order and deflate the balance on the posting order so they can steal money and access fees. I want to initiate a class action lawsuit and I need other current or past customers with same or similar issues. Please message me if you are interested.


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I deposited two Checks were were backed and cleared by the account of checks bank. Bank of America unnecessarily put holds on both paid for checks throwing my account into negative. Self made bad or negative Checking Account by this Bank. The availability of checks paid were confirmed by Bank Of America Manager in Woodbury Site and still she refused to release my money into the account. What it did not make sense is that Mrs. **, "due to previous or past negative balance in my account" she is unable to release my money. The problem is their intelligent decision smart deposit computer system. If you stop putting HOLDS on people's deposits that are paid they couldn't go negative in the first place. I should have listened to a friend to beware of this Bank's games. -Beware.


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Bank of America is currently taking out my payment from my checking account everyday. This has been going on since April 8th. No one can help. I cannot remove the checking account because it's the only one listed and when you try to remove it, it says you cannot remove it without giving another checking account--don't have one--they are STEALING! No one has an explanation or reason and they can't fix it. Unbelievable. Will be talking with the checking account people about removing that checking account and starting all over again. They are thieves.


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Bank is charging my account a fee to have checks printed on my statement WITHOUT MY REQUEST OR CONSENT! I called them to ask what the fee was for and they said that it was one of the options that pops up while doing online banking and that it was already pre-selected and that I hadn't unchecked it! Sorry, but that is a sneaky way of scamming people! If they are doing the same thing to the thousands of customers, Bank of America must be collecting a good chunk of money only on this simple and stupid option! I also asked them if they could reverse the fee since I hadn't requested the service and they said that they couldn't! Trust on Bank of America is gone!!!


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My husband deposited a check to perform a potential job, funds became available right away then found out it was a total scam, check bounced. It is the bank's job to do its job and flag that the check was fraudulent in the first place. They cleared the check and made the funds available. How is it our fault?? We entrust in the bank, why should we get penalized? He immediately went to the bank to file a fraud claim, did all that he was told to do. Was still waiting on the final outcome which he was told they were still working on it. Then found out BOA took money from my personal account to offset the negative account just because he was on my account even though I wasn't on his account.


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I initially applied for this card after using their card finder tool. It displayed here are your offers. I was instantly denied on reconsideration. Call a helpful analyst. Advised me opening a savings account with Bank of America would help. I opened it and applied again after being prompted to do so upon completion of opening my savings account. After a few days of the card being in review and confirmation of savings account being open I called back and the analyst said he didn’t see the savings account being open yet but denied the application. At first this disappointed me but my husband suggested writing an email to the executive department. I doubted it would help but to humor him I did. He found an email address for Mr. Brian **. I emailed him and explained my circumstances and asked for reconsideration. 


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I have been banking with this institution for over 10yrs. When I deposit a check the funds are on hold for over 7 days, and not even 3% are available right away. Their branches are with huge lines most of the time. The ATMs don’t work most of the time. Also, the staff always say “I’m sorry, I’m sorry” but no help AT ALL!!! I WOULD NOT RECOMMEND BoA to bank with!!! IF I COULD GIVE THEM 1/2 OF A STAR I WOULD!!!


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I felt like I was getting scammed. They charged me $250 from an account that was closed in 2014 and it’s 2019 now. Never will I ever go to that bank or recommend that bank to anyone. They told me the charges came after the account was closed and that I couldn’t do anything about or even file a claim for fraud.


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I deposited a $5,000 check from a business into our business checking acct. I expected the money to be in our acct the next day. The check was from a business whom my husband works closely. When I checked our acct the next morning it noted a 10 day hold. My husband called the co who sent the check and they were going to wire the money to us but checked their acct and the money had already been taken out of the acct by Bank of America. 


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I have used Bank of America for a year and half now and have not had an experience such as this until now. The merchant has cancelled the transaction DAYS ago and you are not releasing my money. Every time I call it is a different answer... Give me my money!!!


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I have had it with BOA, I went today to cash a payroll check and as always they said swipe your card. I did and the teller said show me ID. The card shows another name (my wife's). I looked at my card and it showed my name. I asked isn't my name on that account? She said yes. SO I have a check with my name, I have a card with my name and an account with my name and she wants more ID? Why? They have gone over the top with things. If there system was not so screwed up they would not have to worry about this. What's next having to tattoo our account number on us to show them.


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I spent an hour on the phone today (15min involved actually speaking with a BAC phone associate, and the rest of the 45min was hold time waiting to speak with a manager). Holly O'Neill, this is the epitome of poor customer service. I've been a customer with BAC in its various forms since 1995. When did BAC values change from doing the right thing for its customers,... To creating a business model where the banking services BAC provides are slanted to the convenience of BAC? HORRIBLE! 


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The claims department did not return my money back to my account as they have taken money out my account due to a claim I filed in 2018. This year 2019 claims department overdrawn my account saying I owe them. I do not owe BOA, BOA owe me $100 after BOA took $200 from my account. My dispute was $100 taken from my account from another party without my knowledge. BOA did not think of me as their customer. Instead BOA reverse my $100 to the other party and then BOA close the claim.


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Received some inheritance from my grandmother. Paid hospital and funeral home fees from the balance made available. Next day all the money is out of my account and the cashier’s checks with MY NAME on them are frozen. It's been a week without money and I just missed my car payment. Extremely unprofessional which is surprising because usually places that do things strictly by the book don't present themselves in such a way. I have another checking at BECU and they are a much MUCH better bank.


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Just tried to do a travel notice. Now BoA will not let one do it over the phone, has to be done by phone or computer. This is a great example of BoA solely wishing to become an internet bank and not have to deal with its customers. Very disappointing especially for elderly people, would appear BoA doesn't care or want them for customers.


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This is on me... I was not routinely overseeing the distribution of my mortgage payments to interest and principle. I have always paid on time and at least the amount due if not more. But now that I'm reviewing my account history...OMG...what a bunch of (A) thieves or (B) incompetents. Avoid doing business with Bank of America. Please.


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They call me at work and my cell. Sometimes 3 or 4 calls a day... hang ups. I called and asked to have my number removed from their system but that hasn't seemed (THIS HASN'T RATHER) to work.... because I am still getting calls, calls, calls!!!! I should have started this by saying that if Bank of America was THAT GOOD, I'd be calling them. They wouldn't be calling me for my business. Tells you something about ANY company that calls you. Keep this in mind when you get a call from them or anyone else from any company. It simply means that their department heads are pushing the cold calls on people because their business is lacking in some way! Period. IF they were "all that", they'd be hiring more people to TAKE calls, not to make them.


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I have been a customer for 15 years same account and I have had multiple accounts ranging from credit cards to savings and now a business account. I have not been more dissatisfied with their customer service until this past month. I have called on 3 occasions because of a situation with some transactions that I incurred through my account. The customer service is the most horrible it has ever been. 


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My wife made the mistake of taking out a 0% CC, transferred funds from another card and proceeded to use the 0% card for purchases since there was still an open balance. She would regularly make scheduled payments to the CC. Unbeknownst to her, the 0% only applied to either a balance transfer OR purchases... but not both. Their advertising was misleading and of course, knee deep in the fine print said that the 0% applies to either or and not both. Since she never looked at the statements, high interest was racking up on the everyday purchases without her knowledge. The regular payments she made went to paying off the 0% transferred debt, not the regular purchases with high interest. Meaning you have to pay off the entire transferred debt before payments go towards the reoccurring debt. I caught onto this after over a year when I logged onto her account to pay off the debt before 0% term was over. 


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Bank of America has the most arrogant system I have experienced. It is not hassle free. If you do not like a hassle, avoid using this loan / banking service. I have been with Bank of America since 2013. Every time I need to use their mobile option, it is painful. I have had many mobile experiences, and the Bank of America technology; as well as, lengthy drawn out robot system lacks the desire to deliver a satisfactory customer experience.


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My new job pays in me by using BOA small business checks. My bank is horrible too & said, "It would take 7 days to clear but take it to BOA they'll cash it" (like every check printed on a specific bank). I go into BOA this morning and I'm told she has to call her manager. It's a set of specific guidelines they have to follow. The manager comes, never touches the computer to pull up the accounts numbers, looks at me & says, "I'm sorry. We're not going to be able to cash this. It doesn't fall into a specific guideline." I ask, "What guidelines? It's your check," & it dawned on me I wasn't the right color because what she was saying didn't make sense. People of color DO NOT BANK HERE!


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Not unlike so many other people I too have had one bad experience after another but the last one took the cake. I went to make a payment on my BOA Master Card of $202.09. Because I put a comma instead of period they debited my checking account for $20,209.00 How that even happened is beyond me because the comma was after the 2. In other words, 202,09. How does that translate into $20,209.


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This branch is a good example of how the company views the value in face-to-face transactions from their customers. Almost non-existent from my personal experience. It's obvious they loathe having to spend money for tellers to service the great unwashed they see lining up to do deposits, cash checks, get cash, etc. Be there any day at 8:57 when they are scheduled to open @ 9:00. 


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This card has very high-interest fees, and when you call Bank Of America for them to forgive you for a fee, that you were not aware that you were going to get, Bank of America does not work with you. And many of the representatives get extremely argumental with you. I feel like that is very unprofessional, but they must be trained to do this. I don't recommend this card at all. You're basically not a valued customer as far as fees go.


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I deposited my $12K student loan in my BOA account and each time I make a withdrawal, Bank of America will repeat and repeat same transaction and debit my account multiple times and later wipe out the history of such repeated transactions while they had debited my account. In 2 months, my $12k savings was gone. Bank of America is the most fraudulent bank I know. I moved my account now to Wells Fargo, a bank I can trust.


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Worst experience in personal banking. Made a deposit with my employer's check from Wells Fargo and they placed a 10 day hold telling me that they are not sure of Wells Fargo's worth. The check might bounce. This was told to me by April a customer serv rep and when I asked to speak to her supervisor she told me I was wasting everyone's time. Did speak to a Andy ** who raised his voice at me. I asked for them to release at least 1/2 of the funds to be able to pay my utilities. They told me to make arrangements with the utility companies to pay late.


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My son opened a checking account on March 21st and the next day he went into the bank and they informed him that they had closed his account and couldn't give him any further information, and they would mail him a check in the mail, wtf. You guys are a bank you have all the money in the world. Why do I have to wait on a check. And closing my account without explanation is downright unprofessional and bogus, this is the worse bank in the world and they need to be shut-down. You go to any other bank and you will not have any problems. This is crazy.


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I opened a business checking account with 100. Added 5000 about a month later. No other activity. They withdrew 888,888 to according to customer service to freeze my account. I can't get an answer to why other than "read agreement I signed when I opened account" and they will "mail me an explanation". I have not received anything in the mail, and they won't give me access to my 5100. Attorney told me to wait two weeks, still don't have letter or access to funds or explanation. Their Facebook chat person told me same thing, and they don't have any information. Anybody have any advice on this? What do I do? Rob one of their branches to get my money back? This is outright theft!


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1 star is FAR TOO MANY! The employees at the Bank of America branch at 135th & State Line should be FIRED! We have been customers of this bank since 1994 and I recently encountered absolute SHOCKING treatment by the staff at this branch. I needed help with my business account due to an injury I suffered in which I dislocated both of my shoulders. I was unable to drive and was having difficulty depositing checks using the bank's smartphone app. I had called my local branch to get assistance with these deposits AND to inquire about ways to reduce our bank fees. I initially spoke to "Sherry"... their "Financial Center Manager" and she said she would have their "Relationship Manager" named "Keith" contact me to help. I'm putting these job titles in quotes for a reason. Read on, please! 


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So... After a 6 day back and forth with this bank I have decided to close my account and go to a bank that appreciates who keeps them in a job! Needless to say you wouldn’t have a job if we as customer didn’t allow these incompetent people to handle our hardwares money let me remind you!! Reviews go a long way! And you will continue to urge hard working people to not bank with this establishment! Fraud fraud fraud false advertising on the bank Website overdraft protection allowing overdrawing, etc. Do not go by what they posted as a policy on their Bank of America page! None of it is as they stated... Be very careful. This bank is a slum bank! Want to handle your money. However it’s no benefits in banking with them. You better off at a credit union who offer services that actually accommodate the paying customer the reason you have a home and the bank is even open! Your better off putting your money in a shoe box people!


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I recently had a claim with my Bank of America credit card. I had been triple billed by a company. Placed my claim with 100% proof and verification that I was overbilled. Received a check from the company that overbilled me. Bank of America called me the day I received check and asked if I had received it and wanted to close the claim. I said not until the check cleared the bank. B of A closed the claim. The check bounced and now B of A says they can not do anything for me. Once a claim is closed it cannot be opened again. Thanks for "screwing" me out of $2000; for me a loyal customer of over 10 years. Horrible loyalty to their own customers. I will spend my 10-15 grand a month with another bank card.


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I have been a BOA credit card holder for over 15 years. I spend over a million a year on the cards and pay the balance in full every month. I have witnessed a steady decline in their customer service policies over the last 8 years. They used to get in touch with me before shutting down my card for fraud concerns, but now they make their fraud problem my problem by shutting down my card without notice. I travel extensively, and have literally had my card shut down 3 times on a trip due to BOA’s fraud detection software (it stinks btw). They also hold large payments, suspending them even after they have cleared my bank, for some unknown reason, even if “you pay in cash at a BOA branch” I’m told. In general, BOA credit card is way too much of a hassle to use. I’m going back to USAA, where they actually contact you before shutting down your card.


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I have a student account for my son, he became overdrawn about $200 (4 separate charges from Royal Farms). He was overdrawn $1192. I called the bank to see if they could reduce some fees because 90% of the negative balance was from fees. I was told yes. The best they could do was around $450 but first the account had to be paid then the would refund the fees. I thought that was good. The account is paid so I called today to see about my refund and I got a song and dance about how they can’t give it to me now that I paid the account in full. Only if I set up a payment arrangement they would refund those fees we spoke about. SO NOW THEY WILL NOT REFUND ANY FEES.


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I mailed this to Bank of America on 12/28/18. "Re: Accounts ending in #0001 and #0002. Case: #00000000.


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Friday night, I attempted to use my trusty Bank of America debit card and look it’s been blocked for suspicious activity, odd. I haven’t used it all day nor have transactions gone through; let me give them a call to open my card back up...3 hrs later still no answer, now I’m embarrassed and feel like a ** idiot, how’s this for service? I can’t even use my mobile app or go online to verify my card/identity/or purchases! Maybe I should try and call again...2 hrs later ‘all reps are busy’ so let me guess. For about 5 hrs nobody was available?! Just say you’re ** closed!!! Allow me the consumer access to MY MONEY!!! We can deal with fraud when you're open. Bank of America are a bunch of ** crooks! Oh but they’re always available to charge you $35!


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Lets just say for over a year I've had 8 different debit cards all go bad after 2-4 time use with only the chip working. As of last month they've been playing games with me. It all started when they shut off my card first without alerting me, when I asked they couldn't give me definite answer, just kept transferring me over to different departments. Ended up paying $15 for my debit card to be expedited due to the fact that I had a rental in my possession and couldn't return car without updated payment info. UPS ended up not giving me package for some BS, when I called to get it resent out. I had to repay them $15 again to then find out 3 days later the person charged me for the expedited service but didn't even send out the card. I racked up $650 dollars in car rental due to that. 


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Bank of America is the most non-customer friendly business (not just banks) that I’ve ever dealt with. They no longer have a drive-thru window open. This is such an inconvenience for the elderly and those who are disabled and/or sick. When the weather is bad, it’s even worse. When I asked a teller about this, she got an attitude with me. They also have very high rates and fees! Don’t consider this bank!


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It’s hardly to believe, but YES, this is actually happened. One of the Customer Service employees, who additionally was extremely rude and unprofessional, reported pending bankruptcy on my accounts, obviously didn’t understand what I am actually saying. As a result my $30,000!!! credit cards account has been closed!!! I hope they will revise it, however I was told it’s up to the credit department now. Unbelievable.... I’m a customer with them for 10 years now, and this badly hurt my credit only because their employee couldn’t understand/speak English.


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I have banked with them for well over 15 years with either checking, credit cards and mortgage. I have NEVER been late on a payment, ever. So because some of the horrible things they do I end up leaving and getting a checking/savings with an amazing credit union. I bill pay all my bills and had set up a payment for a credit card through them. I accidentally scheduled it for the wrong day. I called to explain and because of my history hoped they could waive the late payment fee one time. Nope... Ms. Stephanie "rude" from Montana refused. Even though through out the past 15 years I have had some kind of account with them I have never had a late payment, she refused. I am so done with that BS and recommend you take your business to some place that actually cares about your business. Because BOA does not. At all.


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I wouldn't even give him one star but I had to do that to leave a review. I opened up a checking account at Bank of America over a year ago and never had any overdrafts or issues. Until one day a friend asked me to cash a check for them. The check was for a job written from Bank of America. I went to my branch to validate the check, and was told it was a valid account and to deposit. I did this. Within 3 days both of my accounts were closed due to a fraudulent check. The same check they verified and told me to deposit. My dad sent me money through Zelle and surprisingly it went to the Bank of America checking account. The 1 in closure. When I called the bank and told them I wanted to withdraw those funds, I was told I could deposit but not withdraw until the account was fully closed. I said I will go into the branch and close it. They said I couldn't they would do it within 14 days and send me a check. Don't ever bank with them.


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After calling Bank of America the system hung up on me. I called back to press 10 numbers, then had to wait 20 minutes for a call back only to be transferred to another department and wait another 10 minutes. The phone system assumed I was calling from my mobile app and wanted to send me a text but I was calling from a phone. Bank of America does not deserve any JD power award for their customer service which sucks but I will say the people are friendly. It's not their fault.


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Many website features do not work in Chrome, I tried to open BofA website in Safari, and their other features do not work. Still charging my account a monthly fee after the funds were added. Terrible user experience.


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My daughter had a banking account which is linked to mine. A week ago, BOA closed her account and we were told that she would never be able to bank with them in the future. This was a shock because we have no clue as to why. When we called customer service, we were informed that it was because someone tried to fraudulently gain access to her account. If that was the case, why then is she being punished.


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I am a defense contractor working in austere environments in the Middle East, I have been doing this for ten years. Come this Nov, I fill out my travel dates every time I fly and as of today, Bank of America has shut my card off 23 times while I am deployed. This has caused missed flights, put me in dangerous predicaments and caused me undue stress. I am as of now stuck in Iraq with a card that was shut off around 0100 hours and have been on hold with them for 2.5 plus hours. NEVER EVER open an account with this company, you're nothing but number, lawsuit to follow. What is incredible is BOA was just sued last year and settled for 66 million dollars from customers being double charged and for customer complaints. I may have to call the Department of Defense to get me out of the Middle East. As of 0400 hours still no one has picked the phone up at the bank.


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In March/02/2019 I was attended for ** in Bank of America 20431 US-441, Boca Raton, FL 33498. She was a formidable person. Good to know that there are people just like her in the world. Thank you so much. Marcelo


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Worst experience ever, opening a checking account for a loved one who receives social security. I am their direct payee. After opening the checking account by depositing a social security check I was told to go into the bank the next day as funds would be available to withdraw. I relied on the funds being available to buy medication for my loved one, just to be told that the checking account was closed and I would have to wait 3 days to receive the money back. I waited the three days. Went into the branch where I open the account 2101 North Harbor Boulevard Fullerton California. My banker with ** and **. I was told I'd have to wait another week for funds in addition to the three days I had already waited. This was all/risk closure department at corporate office. 


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Woke up to $100+ in overdraft fees despite transferring funds to cover! They've changed their policy on how many "Overdraft Fees" they charge you as well as eliminated the 24 hour period to cover. Complete crooks.


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Went Bank of America branch at Loop 12 Dallas Texas to cash a check one of their customers wrote to me. They treated me like I was there to rob them, 45 minutes. 12 mgrs 2 tellers ridiculous. "Why dont you take this check to your bank," they said. Like I was bothering them. I guess they dont need the 8 dollars of revenue.


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They have changed some things in their systems and now they found creative ways to take our money. Stay away, most other banks are better. I've been a business customer since 2011, never had real problems until this year - a couple of months ago. First they tricked me with the expiration day of my cc proportion. What they do is putting other promotions banner on your cc payment page that looks like they are stating your expiration date, however it is a later date, so every month when you go online to pay your bill you think you have more time with 0 interest when in fact the interests are kicking in sooner.


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I have desperately been trying to contact BoA and it is getting ridiculous. A new credit card has been sent to who knows where in NYC and I currently do not reside there. There is no number I can call - only my original teller's email address, and she is not responding to any email. I have tried every number on the website and they are coming back as ‘barred’, ’not in service’ or 'can't be reached'. I need to unlock my Debit card and I can only do so with the ‘new’ credit card details which of course, I do not have as I am back in NZ. 


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In February of 2019 I bought air ticket from Iberia Airline offices in Miami, Florida for travel from New York to Rome, Italy on Bank of America credit card. I was located in the kitchen of my home in Slidell, Louisiana. The B of A charged me $16.45 cents foreign transaction fee because, they say, one of the Iberia's computers located in Spain processed the transaction. Iberia's office staff in Miami denied this saying they processed the transaction in Miami offices. My demand for refund of $16.45 was rebuffed by the B of A.


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I started banking with Bank of America and within 1 week BOA closed my account down. BOA forgets it's the customers who open up an account, and it's their money to spend however the customer chooses. I have a great credit score, never had any problems with banking until BOA. I'm disabled, so I opened an online account. I tried to wire my own money for business purposes, and BOA locked my account down. This is ** poor business practices!!! I went into the bank, and talked to a representative. That representative started asking me personal questions that weren't any of their business.


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I received a ‘targeted’ promotion from Bank of America. This means that they already had somewhat of an idea about my eligibility for an account. I opened a 2nd tier checking account online on 3/5/19. I received an e-mail stating that my application was being processed. I contacted the application department with my confirmation number and was told I needed to answer some security questions to verify my identity. Cool, easy to do, no problem. 


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I opened an account online which got confirmation it was approved and opened. I was given an account number and I set up my online banking. I set up direct deposit with my employer with the information given and when I went to the branch this morning to withdraw my funds, I was told the account had been closed. I wasn't given any notice nor did they try to call me. 


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I have been with this company when they were Seafirst back. The customer service has gone downhill so badly it is unbelievable. I have over 100,000.00 in their establishment and I wanted a cashier's check for a transaction I needed completed. They wanted to charge me for the check $15.00. I asked if they would waive the fee and was denied. I am so tired of the charges for every little thing. To make matters worse the teller had all of the personality of a dial tone.


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I had a credit BOA credit card, and I notice they are charging me transaction I did not made and they can’t find them in their system. So I call but they said, "Sorry we can’t find them so you just have to pay anyway." That insane and I don’t know how can help me but they are stolen money from me. So be careful with them, hope they enjoy that money they got from me with their family.


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I've been on hold a total of 30 minutes. The automated system is a **! I was given a secure cashier's check from Chase and BOA placed a 2 week hold on it. I've been with BOA for YEARS and they're still placing holds on my checks. I've NEVER given them a reason to believe my checks were fraudulent and I never bounced a check, yet they treat me like a ** criminal. As soon as I speak to the next available associate, I am taking my money to another bank.


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I had received a temporary card from BOA and when I went to a shopping mall around the Holidays I took funds out of my account so that I would not have to use my debit card. I ended up losing my card at the mall so I filing a police report. I tried to use the online app to block my card and was unable to by the card being a temporary card. So the Following day the whomever had my card and was trying to make Walmart purchases but the purchases declined and I received a text message asking was I authorizing those transactions from Walmart and Louis Vuitton, I texted back no and the card was blocked. I contacted BOA and filed a dispute and a temporary credit was issued. Weeks later they recouped the fund stating since they saw I had made purchases with them in the past that's why the fund was recouped. Ain't that some **.


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I deposited a small amount of cash last night (3/5/19) and the ATM machine malfunctioned. I called the number provided, was bombarded with ads, only to find that there was no option to talk to the electronics claim team. Instead, I got an automated call system that took 10 minutes just to navigate through the phone maze. I have to wait 20-30 minutes to speak to anyone, just to be forwarded to the electronics claim team, and then wait another 20-30 minutes. The option to be called back later is not functioning correctly either, so I literally have to waste my minutes just listening to ads I don't care about. Absurdly ridiculous for a billion dollar bank. Seriously, bank with someone else, Bank of America isn't worth it.


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I asked them to transfer my TD and Fidelity account to Merrill Edge so I can combine my accounts. It's all screwed! Losing my stock from TD transfer and missing all critical cost information. At least they called me to explain that they are working on it. But are you seriously. It's going to take 30 days to correct all the information. Who is paying for all the potential losses during this period? Are you just not caring about your investment customers? I can move all my banking account and investment account somewhere else.


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Bank of America customers, BEWARE. Normally I read customer reviews for products and services I use. I should have checked the reviews for Bank of America before I opened a checking account. On the Consumer Affairs website there are 475 reviews in the past year rating them with 1 star. My experience was that I have a mortgage with them. We were informed that to pay additional principal on the mortgage we are required to have a checking account with Bank of America. So we opened an account. The same day we were notified that we had an overdraft of $888,888.88. That turned out to be their code for a problem with the account. 


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Have NOT been able to access the WEBSITE at all and it's been since 2-23-2019. Called them find them and they DON'T even know what's going on. This has happened before and it was over 2 weeks before the stupid site came back up. ONLY choices is: Call their phone numbers or physically go to the bank or drive thru ATM. To be on the safe side - open a separate account at a different institute, I'm glad I did.


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Very unhappy with BOA. The auto pay is set up from BOA checking to BOA credit card. The first auto pay did not pay at all and charged me more than $30 interest fee. The second auto pay overpaid and caused me overdraft and charged me $25 return check fee. It is totally the auto pay issue. BOA requires me to take the responsibility and never agreed to refund the fee.


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All of a sudden I can't access my account. My password, of a thousand years, doesn't work anymore. Probably a good thing. The most annoying thing is, that there is no way to contact online banking except through phone or mail. ARE YOU KIDDING ME? ONLINE BANKING??? What kind of archaic bank system are we working with? PHONE or MAIL?


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We have had a checking account and I a CD for nearly 15 years. Because they felt compelled to find out what my husband's profession was and he did not respond, they closed our checking account. We received a notice in the mail four days after the closure and must wait 10 days for the monies from the account even though it was from a direct deposit 5 months ago. I called to discuss and was offered an option for callback that failed. After waiting for 70 minutes a nice male answered and put me on hold for 10 minutes while he researched. He checked in with me periodically. He said he had to transfer me to another department only to transfer me to a closed department that promptly ended the call. 


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Nine days for a hold on a check for less than 5,000...seriously? This deposit was made through the mobile app. It would have been helpful if I got some notification before I completed the transaction. I have made deposits in my M&T checking account and it didnt take longer than five days. Done with Bank of America.


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Being fraudly paid by unknown user - I create my credit card on Bank of America in Edison at 2019. In several weeks, I get weird notifications from being paid on 2018. Using this credit card brings me a weird and bad experience. The credit card wrongly report my wrong payment is being paid on 2018.


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They don’t have good resolving skills at all. They don’t respect smaller business. They put in hold a check up to 10 days. I’ve had my account for over 10 years with them. Obviously, I’m going to cancel my account in this bank and open up a new one in another. I do not recommend this bank for smaller businesses.


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I'll start off by saying at the beginning of the year the bank did waive some fees for me that they really were not obligated to. But it appears now they're on an aggressive mission to collect back what they waived and then some. This is what the bank does, first of all forget accessing your account online or via the app. The bank tells you that information is not accurate. Well why give me access to something that you know is not accurate. How can I make informed decisions if what I see is not accurate. 


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On 2/15/2019 at 9 am PST I have seen a few authorization codes and a fraud alert voice message on my Google Voice number claiming to be from Bank of America but I noticed the contact number they mentioned is different from actual BOA fraud protection department. I immediately called the correct number and reported about the authorization codes and voice message. The agent looked into my account and informed about a Zelle transfer of $950 to a person. I didn't recognize the transfer or person and I actually did not authorize any transfer (transfer happened at 7.56 am PST while I was sleeping). The agent put a hold on my account and filed a fraud protection claim and then asked me to go to the nearest branch and open a new account. I went to the branch and opened a new account and got the money transferred to new account. I didn't file any police complaint assuming BOA would resolve the issue with a refund.


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Fees, fees & more fees! Originally I was told (by customer service) that as long as I made a monthly direct deposit of $200 to my checking account, I would not be charged a fee of $12. My checking account is used for my son's child support. I receive 2 payments a month that total about or over $200 (it's not consistent). BOA charged me a monthly fee & took my CHILD support money! I called customer service explained the situation, eventually after 45 mins I got my $12 back. Then was told it needed to be $200 direct deposit. I say ok, I'm doing that. I then set up a direct deposit of $25 extra dollars from another bank account to equal $225 a month (just in case), next month comes with another $12 fee. 


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I have been a Bank of America for quite a few years, but my experience the last 3 months has made me start thinking about going to another bank. I initiated a dispute 2 months ago for a recurring charge that increased by 50% without my knowledge or authorization. For the first month they removed the charge. However for the second month the amount is still sitting on my credit card. When I call to ask the BOA rep how to remove, he said it was still being investigated. Then I asked him if closing my credit card account would stop the automated charges and he said yes. So I closed my account. 


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I have used BOA for quite a few years but the last 2 months are giving me pause. In early January I transferred my balance elsewhere because my promotional rate was going to expire at the end of the month. I had been paying it down with automatic payments of $100/month drawn on my checking account for at least 6 months. The transfer went through but they still withdrew $54.10 from my checking account when I had a zero balance. Thinking that auto draft was still on I called them up, requested it turned off and that the $$ be returned to my checking.


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I have been a customer of Bank of America since 1996 and they refused to admit that they even value my business. My ex-husband in one month charged over 35,000 to my Bank of America Card. In the divorce, I got this bill and paid on it every month and on time. 1/2019 I made the final payment - woo hoo. 2/2019 I got an interest bill for $9.42. I was speechless, Bank of America has received thousands of dollars in interest from me and now they refuse to remove the $9.42 because "I owe them this interest." It is not about the money, it is the principle. "Crystal" in West Virginia should be ashamed of her sterile tone and communication skills. I think that if you pay the bill off in full that they should not charge you any more interest. The average person thinks that when they pay the bill off that it is paid off. Don't be fooled and don't think that they value you. Again, it is not about the money it is the principle!


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Bank of America has the absolute worst customer service. Its automated system is the most frustratingly incompetent system I have ever encountered. I will be dropping this account if they ever answer the phone!


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$300 New Checking promotion not honored. I had a promotional offer for $300 pop up for me when I was logging into my account online. I accepted the offer by clicking the link and followed the process to open a new checking account and completed the $4000 in direct deposit funding yet I only received $100. I called Bank of America and after 40 min of holding finally got a department that had to reroute me. I was finally transferred to an account manager which pretty much just called me a liar in nicer terms, telling me that my eyes had deceived me as the promotion was just for $100. I may not be the smartest person on the planet but I can assure you I know the difference between $100 and $300, thank you very much. She refused to do anything further about the matter so now I'm left with speaking about my experience with the virtual world. What happened to you Bank of America. You're seriously slipping on the client service experience.


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Bank of America alone is the biggest joke in the banking industry in my 45 years experience as a CPA, CFO. You can't get past the support system without some account number you may or may not have on you at the time, and when you do finally get someone, it's from another country! I don't even have anything polite to say about any branch staff! They have to offer such great deals, bonus bank accounts, credit cards when really the Discover Card is by far the best choice in the long run, don't fool yourself!


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Management in this branch has no regards for customers. They are extremely slow in providing services at the teller. Any time people ask why there is just one teller agent they become defensive. It is a shame to see three or four employees chatting in an office while the line grows and elderly people have to wait for over half an hour to be attended.


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Bank of America's loan website is totally useless and doesn't answer half the questions you may have on your loan, yet, when you call customer service you are NEVER able to get through to an agent regardless of what day of the week or time of day you call. They are impossible to do business with. The next time I purchase any type of vehicle if they offer financing through BOA even if it's the lowest interest rate there is no way we will do business with them again.


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First I went through the automated system and selected that I would like to receive a call back instead of wait in line. When the call back came, the system would not accept my input (I WAS pressing the #1 to say I was indeed on the line). I went through the process a second time, calling again and this time holding for a full 10 minutes. The woman who took my call, Marilyn in Montana, was extremely unhelpful. She told me there was nothing she could do, that I needed to come into the bank or have her send my card to a DOMESTIC address. (I am out of the country and having difficulty transferring funds). When I asked if there was anyone else I could speak to, she said "certainly" and transferred me right back to the beginning of the automated system, to the 10-minute wait list. I am done with BofA, this isn't my first bad experience with customer service.


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I have two Bank of America Cards and have my house financed through them. One time I am late with a payment by 3 days and they can't drop the late fee. I've never had any problems with other credit card companies dropping a late fee the very first time you are late especially when you have been with them for so many years! Obviously they do not appreciate their good customers. I will pay this card off ASAP and close my accounts with them!


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It is hard to resolve anything when 99% of the agents have no idea what they are talking about. They just spit out whatever comes to mind. You can call 10 times and get 10 different answers to the same question. What a waste of time. Then there is the blatant defensive rudeness and denial. Definitely low class and not where you want your money or anything for that matter. CHASE has 100x better service.


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After receiving an approval letter stating I was approved for an auto loan, I went to the dealer and the dealer submitted all paperwork on a Thursday, that same day the purchase request went to the underwriting team where it sat for 5 days. No one in the customer service was able to get me an answer on why it was taking so long nor have a point of contact for the supervisor of the underwriting team. This has been the longest I've been on trying to purchase a car (*going on day #6 and no answer yet). I should have gone with USAA despite their high rates, their customer service is always on point and responsible. Bank of America is the true definition of incompetence and procrastination.


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I have 2 checking account and a savings account. My children have student accounts. One account was incurring fees due to some change they did made, I called in and they were able to fix it for me. Then my other checking account that was not incurring any fees, again they changed something and notified through letter that even though I have two separate direct deposited of $217 depositing every month since it wasn't a single transaction of $250 or more they would charge me. So to abide I have my payroll slip my check into 2 separate accounts to avoid fees, Now, the final straw is my savings account. Before as long as I have $100 there was no fee. Now they raised the "daily" min in order to avoid fees. I have enough daily things to have to worry about than to have to worry about my bank finding ways to steal my money. What a disappointment.


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I was looking for an email for pet medication and noticed an email from Bank of America, letting me know my bill was ready. Since I paid my cc balance in full on 02/01/2019, I figured it had to be a mistake and almost blew it off. No, not a mistake, they charged me a minimum interest charge on an account with a zero balance.


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Bank of America deemed it necessary to close my credit card account that was opened three months ago. I've made every payment in the short history of that opened account. I didn't know they can review your credit without notice and close accounts as they see fit. My credit history is not great but in the high 600's as I write this. There was no contact with me prior to them pulling my credit again and then closing my account. I was blown away when I received the letter explaining my account was closed. I have never used Bank of America before and after this incident my family and I will never use them in the future. Chase is a much better bank to use. I hope this helps anyone deciding if they should apply for anything with Bank of America. What a shame.


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Customer care? More like screw the customer. I spoke to 3 representatives, and neither one was helpful. They speak to you like you’re an idiot. Not once was I able to speak to a supervisor. First they charged me $35 overdraft fee for being $3 shy on my account, then 2 days later they charged me another $35 overdraft fee, even though I had the funds in my account. Tried to get an explanation, and the woman told me the mobile app is inaccurate, and I need to use online banking. I’ve used their app for many years, I’ve been a Bank of America customer for 12 years.


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My RV Loan is with Bank of America (had no choice) and I'm only 1 month in and I have now had to call over 5 times and have been on hold for over 30 min every time I call. All I wanted was for the auto pay to work. I had been told that they were able to get the payment, they didn't. As my due date approached they still didn't take the money so I called again and was told to make a payment online because the gal couldn't do it over the phone and she would cancel the auto pay just in case. I did that then nothing. Called back and was told it was in process. 2 days...nothing. Called again and she took payment by the phone and said she canceled the others. Take to 2 days later and they have taken 3 payments out of my account. They are the stupidest ** people and company! I'm currently on hold and am 20 min in and counting... Wish me luck!


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Bank of America (BofA) sent me a promotional check to use and I have used one to pay my monthly rent. BofA emailed me that they feel that this was suspicious activity. I personally called in to verify that this check is legitimate and the agent confirmed that the hold will be released. They rejected the check later and now I am facing Late fee of $50 plus NSF fee of $25. On top of that, I was served 3 day eviction notice.


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I have been with Bank of America for 7-8 years and nothing has happened to me like this. I had my tax money going go into an account that was overdrawn for a while. I transferred money to my active account. What I didn't know was that they froze the overdrawn account as inactive on the same day so overnight, they transferred it back from my active account to the old account. To make a long story short. I spent money yesterday so now my main account is overdrawn. My paycheck from my job hits tomorrow into the active account that is overdrawn So my paycheck will be swallowed up. I am completely drop dead broke till weeds. I explained my dire straits and they explained what was happening but it is still unacceptable. When I explained my situation they said Sorry and asked if there was anything else they can do. I am done at this bank and I am closing my accounts. I warn anyone not to bank with them.


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Went to this branch today to deposit my loose change. I was told they do not accept any more. Loose change needs to be rolled. I asked why and when. Oh we have notices here as she shows me a 2 inch x 4 inch notice on one of the desks. Throws it in my face with a smug look and being rude. Also says it needs to be rolled again like I didn't hear her the first time. I have been with this bank for 15 years and never have been treated with such rudeness. I have seen a steady decline in Customer Service at this Branch over the last 2 years. Also all new management changes a few times. I think it is time for a change!!!


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After a life change and severely reduced income, my Bank of America mortgage was sold to Bayview Loan Servicing because I could not make the payments. It took 2 years, but I was successful at obtaining a modification. They serviced my loan for 2 years without incident and then my loan went back to Bank of America. It has been a nightmare ever since. Instead of reevaluating my loan payment upon receiving the loan, they waited and one day I received a letter stating my payment had increased by $800 a month due to an escrow shortage. This is partially due to both banks having paid my insurance, which I discovered myself. Bank of America was clueless. Also there was a tax increase, which amounted to under $200 a month on a yearly basis. I received as much help as Bayview could give me given my loan was closed. I have no complaints with them. 


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I am a retired person on a fixed income and about six months ago, a check that I had written to a charitable organization was stolen before reaching the recipient. The "Pay To line" and the signature were forged and it was cashed at a non-BOA bank. Instead of being an advocate for me in this situation and expediting a claim on my behalf, I have been waiting for 81 business. While this may not be the simplest of matters, it's also not very complicated. Every call to check on the progress has been met with excuses about how it can take up to 126 business days. If this is the best they can do to help a 30-year valued "Gold" customer, I feel sorry for those who do not have this status.


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So I opened an account on November 2018 and a few days later the bank decided to close my account. I still had (have) money on the account so they told me they will send a check to the address linked, I never received the check and after a thousands of visit to the bank the only answer I got was that I needed to prove that the check I deposit was made for me, when that check have my name printed very clearly. One thing I am sure of is that the Bank of America will not keep my money, I will do everything that is on my hands to get that money back.


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I will never, ever use Bank of America in any form or fashion again! I have tried on three occasions to have a payment withdrawn over the last three months. All three months our $800.00 has not pulled and processed. Today, I was transferred five times and on hold for over two hours and still do not have an answer to my problem. It seems there is no one that knows how to resolve my online payment issue. Tonight I finally got someone through online banking/troubleshooting (Brian from NY) and he was able to assist me within 20 minutes. I do realize that even though I was told by every representative that they were sorry for the inconvenience - they really were glad to transfer me. Not that it matters, but I am the superintendent of a large school district in Dallas area with over 3000 employees. I will gladly refer any banking institute with the exception of Bank of America to anyone in my district.


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Offer of service and support. Most times on phone for a minimum of 40- 60 minutes before anyone answers and they have the don't care attitude. Nothing seems to work as stated in their brochures. Going back to visa Capital One, real credit card copy.


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Months after I got probate court authorization for the release of $500 left by my deceased father I still waiting for a response. I have gone to two branches so far. They made me to open an account where they will supposedly deposit the $500. After receiving a letter that I will be contacted by the bank still waiting. But not only that: BOA is charging my account monthly charge. I will pay $75 fee and go through the hazards to the court for a small claim. Perhaps they will spend thousands to their attorney.


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I have been a loyal customer of Bank of America for almost 20 years. 4 weeks ago I was asked to update my credentials by BOA. Subsequently both checking and savings account were closed together with my 2 credit cards. Trying to get a meaningful explanation was both exasperating and hopeless. What I have only been able to determine is that it was a “business decision”.


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I have been a member of this bank for 11 years. In that time my account was hacked 3 times. I've most recently deposited $6000 dollars in money orders and cashier's checks that they have held for 12 days. I have complained and they told me "Frank" whoever he is would call me back in 24 to 72 hrs about my complaint. He was supposed to be in meetings all day. It's been a week. Money still on hold and I'm stuck out of town with no money. ACCOUNT WILL BE CLOSED when I finally get "my" money. Horrible business. More happened but not enough space to write.


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I was approved for a $12,000.00 on my credit card and I was happy but I just recently check my balance online and Bank of America decided to lower my approved amount to $8,200.00 without any kind of communication to me! I called their Manager and she cannot explain to me what happened and she said I'll be getting a letter from mail to explain?! As of today Feb. 8, 2019 I haven't received any letter from Bank of America!


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I've had an account with Bank of America for over 10 years and have never overdrafted my account once. I recently had to make a payment that would put me in the red for a few hours before my direct deposit hit at midnight of the following day. They charged me a fee and would not give me a one-time courtesy and had no care in the world of retaining me as a client. I will be taking my money to another bank. Worst customer service ever!


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If you deposit your first check from a school district in a Bank of America account they will hold it for 9 days. Any automatic bill payments that are set up will be returned because they will not acknowledge the school districts funds for 9 days. You will be charged $35 per return fee. Bank of America can get funds from local transactions cleared in less than 48 hours. Yet they continue to disservice their customers by holding their paychecks stating it takes 9 days to get checks to clear. Nothing takes 9 days to get cleared in this technology driven economy!!! It’s the letter cal school district and teachers who work for them!!! Use your credit union!


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I would rate Bank of America 0, as the customer experience has been awful. After waiting over 45 minutes and consistently receiving no solution to my issues, I see no reason to conduct business with this bank. With a credit score of over 800, I am grateful to have so many other options.


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Last month on 1/11 BOA texted me about a potential fraudulent charge on my CC. Per the text, I filed the fraudulent charge claim through their mobile app and a few days later the charge was removed from my account. I assumed that was the end of it. Today, the charge is back on my account. After an hour on the phone (and speaking to 4 different reps), I was told that a letter was sent out 11 days ago saying that after investigating, my claim was denied and the claim department is closed. I need to call back during regular business hours to find out why they denied the claim. The mystery letter was not available for review online, which per my settings it should.


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I have been a customer of BoA for several years, and I had checking account and a credit card with them. My parents are visiting me from third world country for a few months every year. While they are here, they work at McDonald's and using BoA checking account for direct deposit. When they opened the account, the offer was that if in the next three months they get certain amount from direct deposits, they will receive $300 bonus. Three months later my parents go to the grocery store to buy milk and bread, and neither of their debit cards work. I was in another city planning and having a funeral for my mother in law who recently died, and I was unable to help them. 


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Beware of swiping your card places where scammers can get all your information. A lot of times you would have no idea where this can happen. Well, this happened to me where the culprit withdrew $1500 from my account. Thankfully BOA blocked further transactions, when they attempted a few more times. Despite atm video camera footage that proves I wasn't at the ATM, BOA claims I authorized someone else to use my card. So now I'm down $1500. This was their excuse for me, they're going to keep using this to everyone else who are victim of fraud. I'm closing my account and advertising this to everyone via social media and local news station.


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I lost my card. For 45 minutes I tried to get connected with an associate. The automated phone system is... The worst I have ever encountered at any bank. It doesn't understand anything, and there is no option to just speak with a representative. When you do get through, the hold time was 6 to 9 minutes. Have fun! There is no chat support online, nor email support. I was genuinely shocked that customer service at a major bank in the 21st century could be this atrocious. Just switch to Charles Schwab. Or really any other bank that's not BoA.


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My husband and I have been Bank of America customers for 15 years and they never fail to disappoint! This is the bank that loves to give you tons of credit and then they fee you to death, cut your available credit without notice and trick you into using their "delayed interest" checks just to enable them to up your fees and charges even more. We are on our last straw with them and are closing the last (of three different) accounts. I have never worked with a more sneaky, immoral, unethical bunch of people and hope to never again. 


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I have been with BOA for 5 years. I recently deposited a check from the same employer. I never have had an issue with the employer's check. However, BOA decided it was a good idea to put a hold on the check for 10 days. I have several payments to make. It's been a headache dealing with this bank. All my other co-workers had no problem depositing their checks. So I know it has nothing to do with my employer. I hate that no one from the company whether over the phone or in person at the bank can help me. Just let me use my check!!!


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It is obviously apparent, Bank of America is intentionally trying to cut employee time costs by forcing customers to speak to their automated system and input their account details. Then based on how much profit they make off you, put you in a tier of a long or short wait. All the meanwhile, forcing you to talk on phone or chat online with a machine. And are converting longtime customers and grandfathered accounts to fee or asset generating accounts with an iron grip. Your customer service reasonableness sucks! Bring back real people customer service and treat all customers like real people, not just numbers.


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Each time I called to solve some small problems, I had to wait for a long time and was put through to several different people and my identity had to be confirmed again when I talked to each person. Even though different persons told me different stories. For so many times I tried to use my debit card or credit card from a location not where I live, they block my transaction without letting me know even for a small amount of money. I can write a long article to tell my terrible experiences of dealing with this terrible bank. I can't believe so many people, so many departments, so many kinds of services of this bank are all so so so terrible. Their people are polite but they have no clue what they are doing at all!


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I signed up for a free account to park my money. This is the emergency account that I do not use. Imagine my shock to discover a mystery fee applied after 10 years that suddenly drained it! My own bank in Bellingham would not answer my calls. Customer service refused to acknowledge that even on my online account page there was no clear notification of a fee change. 


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I have been a BOA customer for over 9 years. Every time I call in it takes over an hour to get on the phone with a customer service rep. I called in today and waited on the line for 53 minutes until I was greeted by a representative. I let her know I was going to be withdrawing a significant amount of money and wanted to ensure I wouldn't have any problems. She assured me that my account was updated and would have no issues withdrawing funds. Unfortunately, that was not the case as my account was locked for fraud after only withdrawing a fraction of what needed to come out. This has happened more than once. I was told that the rep remarked my account, but never changed the amount that could be withdrawn on a daily basis. Incompetence at its finest! I'll be closing my account with them first thing Monday morning!


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I hold three accounts at bank Bank of America, two personal accounts and one business account for our construction company. Every time we have a question or need customer support it takes half a day to get in contact with a service agent if we are lucky enough to get through the automated system. It is extremely frustrating to run a business this way. We have been customers for over 25 years hence our hesitance to change our bank, but we will go ahead and move to greener pastures where we can receive better service and speak with a live person promptly.


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For an unknown reason Bank of America would not accept my password for my credit card so I had to change it. Then their system enrolled me in electronic reporting without my permission. When I tried to use their online chat system to stop this change their automated online chat system stated it did not work for that subject. When I telephoned their automated system it would not let me talk to a human until I lied about why I called by punching another selection. Then I was told it would be 28-42 minutes before someone would answer. I finally was able to get the online system to change back to sending paper statement, but only after a giant tap dance and over an hour of trying. Is this what they call good customer service?


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I chose to pay my monthly balances automatic deductions from my bank account. Every month is a different minimum due even after not using the card for over a year and more! They did not advise that the auto draft has to be renewed every year nor why every month the amount due fluctuates without additional charges on the card. I was charged late fees unaware that my auto draft wasn’t valid and costing me a ton of money! I called customer service gave my approval to restore the auto draft and verified my monthly payment was plenty to cover the minimum due plus more! 


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I have a transaction on Nov 12th, and my billing cycle closes on Nov 11th. I was surprised to see interest charged on my Dec statement for the transaction made on Nov 12th. Customer service people don't have common sense to understand simple math. They charged interest in Jan statement even though I paid in full statement balance on Jan 6th.


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Awful Awful Awful!!! Stay away from them. Customer service seems like a non-existing thing there. You call, you get estimate "more than 30 minutes". The best case scenario you get a call back in 1 hour and the line drops the minute you pick up their call. Happened multiple times. Overall, they do not care about their customers, especially small business, they just don't, so stay away.


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I’ve had two credit cards with them for a few years. I never missed a payment. I paid both cards in full and the same day they closed both cards without being able to give me a reason why. Customer service is terrible!


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They could not make it any more abundantly clear they do not care about their customers. Nickel and dimed for every possible thing. In an account that only had $950, we have been charged $51.45 in fees in the past 3 weeks alone. Ridiculous. We just moved to Schwab for fee-free service.


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I have been a Bank of America customer for over 30 years, having a checking, savings, and credit card with them. I have always received free checks to use. Now they want to charge me over $30 for checks. Bank of America has turned over their check printing to a company called Harland Clarke which is a total rip-off company. The minimum amount of checks from them are 42 checks and for that they charge almost $15 plus another $10 for mailing them. What happened to my free checks? I am so unhappy about this change in check printing charges that I am thinking about going elsewhere.


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Noticed a fraudulent charge on our debit card, AGAIN, and there was NOBODY to talk to at this disgusting "bank" because it was after 8:00 on Sunday. And they're closed again tomorrow because of MLK day. So apparently anyone can just access my account for the next 36 hours because this disgraceful bank doesn't have round the clock help for fraud. They are truly disgusting. I want to give them zero stars but they are so pathetic they need at least one star. Despicable.


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BOA is the WORST!!! Save yourself a ton of trouble and aggravation and go elsewhere with your money! BOA could care less about their customers or your money. And their customer service sucks. They will tell you one thing but then do another and then tell you "Well I'm sure whomever you talked to probably just meant..." They are not at all willing to help you and could care less if you're losing money. They place holds on checks for a ridiculous amount of time, return items/bills that come through during that time (even though you have the money in your account) and then charge you returned item fees. Your account statement will say that a transaction has been processed but customer service will tell you it hasn't. It's an absolute nightmare. They find every way possible to charge you a fee. I will be closing my account ASAP and will be going elsewhere. You should do the same!


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Their website is like none other, I have more than a few cards and trust me when I say this. So difficult to tell what your payment is. What is this e-bill section? It is just confusing. I made a double payment and need to delete one. No clue.


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Opened up a card with Bank of America solely to do a balance transfer to pay down a credit card that had high interest. Due to my credit being fair, I was approved but only for $500 limit. I was disappointed as I had opened up an Amex account and received 10k to start with, but I let it slide since I was building my credit and only using this card for a balance transfer. When I proceeded to do the balance transfers, I was informed by customer service that I was only allowed a certain amount of transfers instead of a certain amount of time. This was not what was told to me over the phone when I opened the account so I was pretty unhappy. I decided to just pay down my debt the old fashion way and just use the card for my everyday purchases since I was trying to build up my credit. 


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This bank is terrible. They withhold funds and make careless mistakes. Hold time is a nightmare. Bill pay is unorganized. They told me a check for bill pay was never generated, but it came through my account three months later, which caused many fees that I am having to fight to get back. This problem is still not resolved. For the love of God, go somewhere else.


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Bank of America warning! I got a settlement check from my lawyer, and he wrote a check to me on his BOA account. It has been several days since release. Last night he called the bank, and they verified that the check had cleared, yet they continue to hold funds per their policy. Chase Bank verified that they are the only bank to not communicate and release funds after checks have cleared. I attempted to contact them but as I was not an account holder I could not get past their computerized system to speak to a human. By holding funds and not releasing them after funds have cleared, they have caused myself and my disabled wife, undue pain and suffering.


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I have had an account here. Has a total of 3 months. I've had nothing but trouble and customer service is non-existent. If you get anything you're likely to get scolded for being a customer. I am a state licensed, bonded and insured contractor. I have had payroll deposits from local companies that have been put on hold for up to 10 days at a time. In today's banking atmosphere it can take seconds or even minutes to verify availability of funds via a computer it even a phone call. 


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Travel site difficult to find/use. Called 5x for cancellation refund. For "MY" convenience & avoid any call backs, didn't even try for full refund- cost $105. Supervisor mentality- not out of my pocket so figured it just didn't matter. Didn't care enough to even try for the full refund.


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Recently I have some Business to take care over the phone with Bank of America. For the Past few days I try to contact the Bank over the phone and I have no luck. The waiting period of 40 minutes before I decide to hang up the phone, very disappointing of the customer services, overall the level of Professionalism went to ZERO. Time to find a Different Bank Institutions.


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My husband and I have a BOA credit card, and it’s what I use for my personal purchases primarily online, to help our credit. It has a 300$ limit. It is the most unreliable card! It declines for no reason, even if we JUST put money on it. The online statement never adds up. I just paid it in full, made one $30 purchase, and it’s been declining for two days. We went into the bank to ask what the heck was going on and they said there was a “glitch”. Well, said glitch has not been fixed. Card is still declining. I need to use it... I’m extremely frustrated. I have things I have to purchase, I'm out the money I put on the card for these things, and now the card isn’t working. Where’s the money? No clue.


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I have been a customer with BOA for over 15-20 years. I have great experiences and unfair experiences. I have made deposits in Very large amounts never experienced a problem and small amounts and have caught hell. Until recently BOA suddenly randomly select accounts to place Check Holds similar to TD Bank. Unbelievable causing a Catastrophic Disaster and my bills being delayed. After making a deposit via ATM, with 1/10/2019 the deposit slip after the check was taking advised me that a HOLD would be placed on my account until 1/22/2019. I immediately contacted BOA, inquiring as to why. I was then advised that the Check HOLD VARIES And they have a Right to place a Hold on a check. Remind you the check is drawn within the same state. 


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My disabled parents have a BOA credit card. BOA never sent updated cards. You are unable to pay balance with rewards points without difficulty. They (BOA) could care less. Worst card anywhere ever. The phone number listed on the account is no longer in service. They tell my parents (89 yrs old) to go to the nearest branch with two forms of ID. Nearest branch is TWO HOURS drive. Unbelievable.


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Every time we have tried to get into our Bank of America Credit Card account it is a horrible experience. Our online login user names and passcodes NEVER work. So we use the system to reset our passcodes. The system says it has taken the new codes. However, when we try to login - the new passcodes are not recognized. And, the system starts a 3 try count down. We always get clear out and clean the cache before we try to log in with the new codes. This has happened multiple times over the past two years. We always end up having to call BoA for help. And, if you think trying to log in is a hassle, just wait until you try to call in for help!!


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On September 27, 2017, I made a $8,176 deposit at the local branch of Bank of America, following the instructions of someone who had spoofed my lawyer's email. I was in the process of purchasing a home and needed to provide the remaining balance of the downpayment. Someone spoofed my lawyer's email and directed me to make a deposit into a specific account at Bank of America. The reason I fell for it was because we were far in the process of purchasing the house (we were close to closing), had already exchanged dozens of emails, and the spoofer knew details of the conversation I had with my lawyer the night before the email was sent. I suspect that the realtor may have had something to do with it, but I'll let the FBI make that determination. I can discuss those details in another post - this one is about the Bank's negligence.


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Basically a fraudulent transaction was made on my card. It's been 2 weeks still no help. All they say is they are working on it. If you run a small business and someone steals your money they will not protect you. It will take forever to get your money back. Beware. Stay away.


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Today, January 7th, 8pm EST, I checked my rewards balance and noticed Bank of America was no longer giving me 2% cash back for groceries and 3% for gas. I called to see what was gong on. After SIX minutes of prompts I received a message saying I would finally be routed to a live agent with a wait time between 2.5 and 3.5 hours!! Unbelievable, Crappy customer service. Stay away from this institution.


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I was a victim of an international scam by an employer. After they hired me as a project manager, part of my job training was to purchase equipment for the company using my B of A credit card and I was reimbursed by the company accounts from other banks daily, bringing my account balance to zero. After few months all the payments to my B of A account was withdrawn by these other banks as the company turned out to be a scam and had been apparently using other people's accounts to reimburse my purchases without my knowledge. I received a note from B of A that I owe them about $200,000 because of these withdrawals that I was not aware of and did not approve. 


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I opened a checking account on 12/17/2018 and as of 1/8/2019 have not been able to log onto my own account and I'm being told sorry by the bank. This account had to be opened for a line of credit. Beware of BANK OF AMERICA as this appears to a way of getting extra service charges.


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On Thursday December 27 2018 Bank Of America called me to let me knew that someone fragility put a check in my account which I did not have any knowledge to what was going on. Mind you I had money in my checking and savings account before my hack got hacked with this fragility check from Gulf Coast Bank Trust. I made a police report regarding this issue. When Bank of America called the Guy name was Nate who had called me about this issue. He stated to me that my account was going to be in the process of closing because of this check that was deposited into my account. Then on Friday December 28th 2018 Bank of America had let my direct deposit go to my account which was hacked and it's on hold at Bank of America. 


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I called Bank of America to link QuickBooks for my business. I was on hold for 2 hours. A representative answered and was rude, condescending and unhelpful. She said the holds were from customers calling and asking trivial questions. Since when is a customer question trivial. Then she transferred me for another hour phone hold until I ended the call still on hold. My issue is not resolved. I am disappointed with their lack of service and will close my accounts and do business with another bank.


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I have been a BoA customer for 60 yrs. We have 4 accts w/ BoA, a past mortgage, CDs in the past. In the last decade, especially 5 yrs, BoA has significantly deteriorated in customer service. I have been on hold for 2 hr. 10 Min! My big issue? Just want to take off $95 of fees they charged when I have overdraft protection for a sum total of $50 worth of expenditures. That ends up being close to 200% interest. As soon as I saw it, I went in and put in money. I am now on call w/ the 3rd person asking for help. This one was more helpful than the last 2, who were abrupt and couldn't have hung up fast enough. BoA tries to charge fees for every little thing as a way to gauge the customers. I would get out if my husband would be willing to transfer. His reluctance is many bills are logged in for autopay. Otherwise, I would have been long gone. I'm gonna work on it to make it happen.


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Bank of America has two major promotions going now, one for a credit card and one for a checking account. I applied online for both accounts so that I could manage my cash back rewards from the credit card and receive a “10% Cash Back Bonus” when you deposit your credit card cash back into a BoA checking account. I was notified a week later that both accounts were approved and on the way. I received the credit card quickly (had to pay a rush fee) in order to purchase Christmas gifts for my kids and take advantage of the cash back reward. 


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I wouldn't even give BofA a star but I'm forced to. Never do business with this company. They will close your account at any given moment and will not provide you with an explanation as to why. I didn't do anything suspicious with the account and they closed it out for no reason. They will not even give you a heads up or warning that they're closing it, they just will.


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I deposited a check on 12/27 through the ATM machine... Now though it stated that there was a joke placed on my account for 10 days. The account the money was drawn from posted the very next day... I called the bank. Received no answers. Went into the bank on 1/2 and brought in proof of the posted deposit which ok occurred on 12/28... I received 2 fees on this account as well as returned checks and they refused to reverse those fees... The purpose of a hold is to ensure the money clears. These funds cleared the very next day due because of the hold YOU JUST SIT ON MY MONEY FOR 10 DAYS when it shows the money POSTED. THAT'S HORRIBLE AND RIDICULOUS.


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I recently had to file a claim with BoA. BoA filed the claim twice. I didn’t realize that the claim was filed twice or that they credited my account. This all happened earlier in November. On 12.28, my account was overdrawn 500 because they did a reversal on the duplicate claims. When I called to see what happened and why, I was told that they did a duplicate claim, a month ago, and they were took the money back. I was then told that I need to monitor my account more closely and they would not be giving me my money back. They rep even admitted they were at fault for the duplicate claim. They said they notified by email, which they did, but the email said they were crediting my account after the duplicate claim. I am so disappointed that after they admitted fault, they basically said they were not going to give me my money back. I’ve never had any issues with them prior to this, now I’m considering changing banks.


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Bank of America has the worst customer service. Not only has my card been blocked multiple times once after a haircut and it took over 2 hours to get ahold of someone so I could pay, another time I had a basket full of groceries and it declined me as I tried to pay. Each time I have to call the bank and it takes well over an hour each time. I still stayed with the bank. 


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I went to Bank of America in Beltway 8 and Wallisville Rd to change my work check which is from bkoa, they asked me if I wanted to open a new account with them and I simply told them no, that I had an account with them and I had to close it because I didn’t like the way they work, they simply started saying there was something wrong with my check, they took my check which is the same one I’ve always change for like about 5 years and they put it in the manager office and saying that they have to confirm everything was ok. After an hour they made me put my fingerprints and wrote something on it! They simply told me that I had to wait for the manager. I simply leave and went to Chase and they change it with no questions! Thank Chase!!! Bank of America is the worst bank ever!


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With billions of dollars in fines and lawsuits, you would think that Bank of America would do everything they could to change their ways to operate in a more moral and ethical manner. But, that obviously isn't the case. I deposited a payroll check to my Bank of America account using their mobile deposit system. The check was issued from a Bank of America account. I have always been told that, if the check is deposited via mobile deposit and it is a Bank of America check, the funds will be available the next day. Now, suddenly and without warning, the funds are being held for a week. I suppose that has nothing to do with the fact that, in that time, my credit card payment for my a Bank of America credit card comes due, causing me late fees, right?! Additionally, my rent, car payment, and insurance were all planning to come from that check, costing me more money in fees.


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It seems to me the initial problem is with BANK OF AMERICA...(you know it’s owned by Saudis...right?) Anyway, this bank practices unethical and underhanded practices for years. This is why they have been sued dozens of times by class action lawsuits. I personally have had only good service and experience with Carrington since they took over my loan from BOA. I guess it’s just depends on what customer service rep you are “lucky or unlucky” to get. Their escrow department has improved significantly; now your escrow balance is on your statement and you can track it. This company’s policy is to have a cushion or they will float you a non interest loan attached to your mortgage that is spread out over three years to cover shortages. 


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I've been a Bank of America customer for probably now four or five years. Compared to my Chase or PNC account, Bank of America tends to have fees for low balance and fees for transferring. The other two banks both have no fee for transferring. I feel like Bank of America squeezes out every dollar out of you. I understand that banks have overhead for maintaining accounts, but they more than make up for this with their lending products.


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For 16 years I be using Bank of America. I went to this site Global Poker. The bank let them reach into my account and take 230. How they do not know this site is a scammer and allowed Global Poker to withdraw 4 times from my account. The reason why everyone is using the bank is for customers account protection. I feel like there’s no protection if they don’t even know what site is a scam and allowed them to do that 4 times!!! This is unbelievable. I have to switch bank for account safety. Bank Of America are the worst!!!


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I wish I could rate my experience with a 0*. The Claim rep was RUDE and very UNPROFESSIONAL!!! She took things upon herself, and blocked my debit card. I been dealing with BOA for 7 yrs and those was the worst!!! I will close out my account after the 1st of the year. Y'all customer service SUCKS!!!


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I deposited my Christmas Bonus and it is on hold for 10 days. Bank policy. Worst customer service ever. I will be closing my account with them and finding a better bank. Run from this bank. They are the worst bank ever.


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This is the bank that holds my check for 2 weeks in Christmas and New Year time with no reason. Because they need money for themselves and they have right to keep your money. That is one of the ridiculous bank. I will close my accounts right after my funds available... Interesting part is, the check that I deposit from my different business account to other one and Bank Of America said they dont get money since check withdraw from my other account. You guys are ridiculous... I have been your customer for 7 years and how you guys treat your clients...


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I’ve had a credit rating of 825 for the past 10 years and never a single late payment in all that time. Last year I decided to apply for Alaska Airlines BOA credit card for the perks of airfare and mileage. I downloaded the app but was unable to view my transaction detail online nor did I receive billing statements. BOA wanted me to link my Wells Fargo account to the credit card and I declined for security reasons. I was unable to set up an immediate transfer as I pay my credit cards in full every month.


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This is the worst service ever. Completely helpless when they placed a hold in my deposits for over 48hrs not notifying me. This took place over Christmas weekend, I will never bank with them and will advise you stay clear from this crooks.


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Is there an option for zero stars? I've had the customer service experience from hell. My existing claim for a disputed CC charge for $3000 was reversed not in my favor. The reason being was I did not respond by the deadline to keep the dispute open. I received a notification letter to respond to the dispute to keep the case open by a date (Dec 13). The notification letter arrived Dec 18th. 5 days after the deadline to respond had passed. There was no option to respond in time. There was no email, no phone call, no message in my online banking with BofA, not even an app alert in my BofA App. Just one late letter that arrived the same day as the letter saying my dispute was wrongfully settled. The $3000 charge that was reapplied to my statement has left me unable to purchase anything before Christmas. 


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If the lower than 1 star was available, that is what they would gotten. I never write reviews but this experience was so bad I wanted to share it with others. Bank of America has been my sole bank since 1999. There have been issues in the past but the one this week is the one sending me to do my banking elsewhere. Saturday December 15th I deposited a check on the mobile app. BIG MISTAKE. It showed accepted on Saturday but on Monday I showed I had a low checking balance which would have been impossible with the deposit. I went online and discovered they were holding the check for almost 2 weeks, December 27th. I called on Monday and was told it was a suspicious check and could not checked until the image from the deposit was available and I was asked to call back Tuesday. 


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Today was a very awful experience with Bank Of America at 250 E. Bearss Ave Tampa, FL 33613 with the Vice President **. He refused to provided customer service and they have proud on what they do and they can only as a "customer service" which makes a very bad impression because to top it all, it really sucks! I arrived to the Bank at 3:05 pm to send a wire but he said that there were two appts before me so for that reason it will not be possible to do so. I drove by another BOA on Fowler. Arrived at 3:35 pm. They were 20 times more busy than the one on Bearss.


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Terrible Experience. Have been with Bank of America for 23 years. We had a customer to come in and purchase $8000, which we called to verify with the credit card processing company, and their response was that the card was good. Fast forward 3 days and there was a hold put on our account. All funds were held and we were not notified. Very poor customer service! We still cannot get a hold of anyone, we have left 20 messages within 2 days and they still have not answered any questions that we have. They told us all was well. We find out after having our account frozen that all was not well, and they waited for 7 days to contact us by MAIL!!! Small Business Run from this company!!!


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I have been with BofA for 23 years, I have been frauded out of 33,000.00 in appliance sales. This merchant services has been TERRIBLE to work with, I have spent over 75 hours asking for questions to be answered, NOTHING. I called the security review department and left over 23 phone messages for their department, no phone call back. SMALL BUSINESS OWNERS STAY AWAY FROM THIS MERCHANT SERVICES COMPANY. They will not stand behind you. 23 years and not one problem and this happens and they will not even talk to me. They say, "Go get your attorney."


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Bank of America cannot handle online banking. My business account was blocked temporary due to suspicious activity. After clearing it, the fraud department could not lift the block. Spent many hours and visits to the bank in a month and after lots of activity they admit that they cannot remove the block and they need to open a new account. I am going to open a new account, but in a different bank. Looks like there not a selection to rate experience below 1 star...


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I have noticed suspicious banking practices for a long time now with Bank of America. I would love to do a study on transactions to prove their deceptive practices and start a class action lawsuit. They sit on funds for extended periods, they take advantage of people living paycheck to paycheck and rig the timing of items clearing your account to lead you to being withdrawn with [multiple] $35 charges. I had plenty of funds to cover my car payment, which showed as PAID on their website, but it didn't reflect on my checking account for several days which led me to being overdrawn. 


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If you want a continuum of disrespect and frustration, this IS your bank. I have been with them for 19 years and am pulling the balance of my Wealth Management funds. Massive menus, ridiculously long hold times, "inadvertent" hangups, NO accountability, no call-back possibility. Try asking for a manager and you are put on hold until you dry out and cannot hold anymore. Nice MO, BofA! Save yourself frustration… STAY AWAY FROM THEM!!!


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I had the unfortunate experience of speaking with Tracy ** on the Bank of America customer service line. When I tried to explain to her why my account should not have been overdrawn and then had accrued an overdraft fee, she rudely began to speak over me telling me how I had already agreed to all of the terms when signing up for the account. Well clearly they had not explained it well enough when I signed up, but she did not seem to care and she had actually insinuated that I was not intelligent for not originally understanding the terms of service. I am completely appalled at the way Tracy ** felt that she could talk to me and I never will have another bank account with Bank of America again!


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I have been with Bank of America for over 5 years. Their customer service was generally very poor with the occasional exception. I put up with this since I didn't have to contact them too often. Last week, they unexpectedly closed my checking account. I had always kept a moderate balance so this couldn't be the issue. I've also never engaged in shady activity. Calling their customer services was utterly unhelpful. They would only tell me that "Bank of America reserves the right to close accounts" and "Bank of America can refuse to cite the reason for this decision" and "Bank of America's decision on this matter will not be reversed." No reason and no option for appeal. Unbelievable. Others who have also had the misfortune of experiencing this can attest to how infuriating this is.


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I contacted Bank of America regarding a credit card I had set up through their bill pay center. It has not been going through as all of the other cards have been that I set up through their bill pay system. No one could tell me why it didn't go through!!! All I wanted to know was what I needed to do to correct this!


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Absolutely no clearance procedures for fraudulent checks. Will deposit anything in 0 time, will show money as available and after you already paid out of your own funds they will tell you that check bounced back. Miserable bank.


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Check this out! I go to the casino. I tried withdrawing money from my account and my card gets declined. I try again and I'm not sure why my card is declined again. I called the bank and they told me that they needed to increase a limit so I can actually use my card at the non Bank of America ATM (Which makes no sense), but that everything was back to normal and I may use my card now. I go back the ATM thinking everything is fine now, my card gets declined again. I try again thinking I might've not giving enough time to process again declined. I call them back. Takes them about 30 minutes to answer. I tell them the situation again, they assure me that the problem is fixed. I go back to the ATM again. My card is declined. Tried again this time finally my card works. Everything is good until the next day I see eleven charges for $2.50 from BANK OF AMERICA for using the ATM 11 charges. 


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Deposited a check in my BofA checking account Dec 8, BofA will NOT release it until Dec 19. 11 days! Btw, the funds have already been deducted from my other account, meaning BofA has the money, they are choosing to sit on it for 11 days. In the past BofA held a check for 1 or 2 days. I've been a customer since 1994 have great credit, 2 BofA credit cards, no overdrafts, no late payments, etc. Called BofA 3 times! Spoke to supervisors Jasmine in Alabama was particularly unhelpful. I've never been treated like this by BofA but have heard many stories from others. Only thing I can do is close all my BofA accounts.


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Over the past few years, I have had both preferred rewards and non-preferred rewards status. When I was PR they would do everything: return fees, expedite deposits, etc. Now that I am not PR they won't do crap. Today 12/12 I called in about a check deposit and they told me it would take a day to go through even though under $200 they generally give a courtesy credit. The Customer Service Agent told me that they do not do that and that it has to process. THIS IS VERY NOT TRUE. I told her I knew what I was saying and referenced internal policies I know. She eventually admitted that they take your balance into account when giving levels of service. Unbelievable. WORST BANK EVER.


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I just got off the phone with rep name Paul, phone call took overall 15 mins and service from Paul about 7 mins. Originally I called through the Spanish line and there was no available representative to be able to assist me... I get transfer to the English line and encounter Paul. Paul was disrespectful, he interrupted me over 5 times in the middle of expressing my concerns. Did not let me finish any sentence without interruption. Rep started breathing hard making me aware that I was annoying him and basically I was a bother to him. He should definitely receive some training in applying Active Listening within his calls. I work as a CSV Rep myself and NEVER interrupt any of my customers. He was beyond rude and gave me a very hard time when I was told by another Rep (Spanish rep earlier today) that I didn't need to do what Paul was demanding out of me. He should really be fire. RUDEST PERSON I HAVE ENCOUNTER.


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In October 2018 I received an envelope in the postal mail from Bank of America about an annual notice for a prepaid debit card that had been sent to me this past year. I don't have any. Customer service, Justin, could not locate anything under my Social Security number so nothing could be done to find out where this card is and who sent it. It included a copy of their privacy notice. Here we are facing Christmas and I never received any Bank of America prepaid debit card.


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Miscommunication between departments. These people are idiot, and useless. After so many years (6 years) working with them, they had zero respect for me. In August they asked for my driver's license info, and I went to bank personally to give them my new driver's license. After a week they closed my checking, and my car payment was returned and I had to pay fees for that, and I called them and asked why is that happening, they said they have not received my driver's license. I told them that they are stupid, and how come the banking center did not send them the driver's license. They said they are sorry and asked me to send it again by email. Then after 4 month, I realized they also closed my credit card because the credit department did not communicate with the rest of freaking B of A to get my driver's license.


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Bank of America! My sister sent me a cashier's check for taking care of her cats while she was away so I went to the Bank of America on Dickson Street to cash it because it was drawn from the Bank of America. Apparently after standing in line for ten minutes I was informed that the branch manager would have to cash it for me because the tellers could not cash it. Well the Manager Willie ** told me I would have to wait until he was done eating his lunch. So I waited until he was done eating (about 25 mins) and asked him if he could cash the check. And he told me he was busy with something else and that I could wait or go to my own bank and cash the check! So I went back out to the lobby and about 15 minutes later the Manager Willie ** came out to the lobby and told me that it's not that I can't cash that check it's I don't want to! Go to your own bank! 


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This bank sucks. They are thieves and took 85 dollars from my bank account. They charge 25 dollars every month. That's 300 a year that they make off people with low or medium incomes. I called the bank asking about the 85 dollars and could not figure out what I was talking about.


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I recently opened a Bank of America account and deposited a insurance check. Seemed like would be ok. Well then I received another check. I used their very flawed teller assist to deposit 41000 check. They told me I would have access to a portion of my funds 2 days later. Well upon depositing my check I got a receipt out of machine starting I would not have access to any of my funds for 10 days... Very crooked when US Bank said just call they would order the money and in a couple of days I could come in and get the cash.


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After the lobby wench harassed me to open an account, we spent an hour setting things up. 3 days later I had received an email stating my balance was below $25.00 which was not correct. I logged into the app to see a debit in the amount of -$888,888.83 which tied up the initial cash deposit that was made to open the account. I am informed that this is their code for fraud. Strangely enough there have been zero transactions on the account. 


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I am beyond disgusted with this bank. I have a checking and savings account with them. I usually kept the minimum in the savings account just to keep the account open which I believe was $25. I just checked my savings account and noticed all these fees for the last few months. They said they raised the minimum to $500. I was outraged by this and they said I wasn't notified and they said it was in my statement. Honestly, do people read their statements Bank of America!! People should at the very least receive an e-mail alerting them that they have raised the minimum. Talk about sneaky and underhand!!! Millions of customers are oblivious to this and Bank of America is literally ripping them off. I asked them to refund my money and they only refunded 3 months worth of fees.


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I have had these accounts for 30 years now (going back to the old Barnett Bank days). Periodically I deposit large Cashier's Checks when moving CDs from 1 bank to another and there has never been a problem until this week. I deposited a large check expecting next day availability since it was a Cashier's Check drawn on another large bank. Having worked in the banking industry, I know for a FACT that these checks clear electronically overnight and the actual paper check gets scanned & never gets physically 'presented'. 


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I am a US citizen living overseas and have maintained two checking accounts at BofA for fifteen years. Not long ago, a large sum of money from the sale of a house in China entered the account. We bought a new house in California, and I later wrote a large check on BofA to our private bank, as that account allowed larger sums of money to be wired through online banking versus the $5,000 that BofA allowed me. The large transactions brought up some questions, and they wrote me asking for more information about my identity, US citizenship and line of business. I provided all the information and sent it back.


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We had one of our cards cloned somehow. Somebody did 8 withdrawals from an ATM in Pasadena. Although we got a temporary credit back, all of a sudden, these amounts posted back into our account. Before they posted, they appeared “processing” for days. Of course this overdraft us and obviously, we got charged $35 per overdraft fees. $400 someone stole from our account plus $35 per transaction ($245 total). Their claims department also deemed that these withdrawals of money were accurate. So basically, they royally screwed us. ON TOP OF THAT, because of all this none sense, they didn’t honor my electronic payment of my rent, which additionally put us in the crapper with our landlord. This POS institution can go to hell for all I care. DO NOT BANK WITH THEM!


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I had a checking account with Bank of America. I moved to Salt Lake City because of job change and wanted to sell my stuff. Someone contacted me in response to my add and I sold the stuff. Because I had moved to Salt Lake city she sent me a cheque. I deposited and it came through as counterfeit. I informed this whole thing to bank along with the documents and contact details and our conversation. Bank of America closed my accounts and reported to ChexSystems when it was not at all my fault. They were rude and very unsupportive. I should have never banked with them. Would advise everyone never do banking with them.


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BOA is the biggest Rip off Bank for Consumers. They spend all of their time coming up with ways to charge more fees. Now they send images of your checks and then charge you a Service for doing it. The customer, like myself never signed up for this Service. It is just one more example where the BOA will rip you off at every chance that they can. I had to call BOA and first find out what this Service charge was for and then I had to cancel this unauthorized Service. What a RIP OFF Bank BOA is.


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One day I had money, the next day I was overdrawn. I had no way to anticipate the possibility that my money would be sequestered the way it has been. Because I erroneously deposited a check twice using their shoddy mobile app (I don't care what JD Powers says) I deposited a check. I didn’t get any confirmation that it went through and it being my first time using the service, it appeared as though it didn’t work. I came back to the ATM the following day and physically deposited the check. I made charges using the Google Play app but this was too unusual. These activities caused the bank to basically freeze and overdraw my account – without explanation. 


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Bank of America is a racist establishment. Being ** filing a claim instead of being a victim you automatically become the suspect. I went to atm and I tried to do a withdraw $180. My money didn't come out so I walked in the bank teller to withdraw money and said that I just did an atm withdrawal from the atm. I told him nothing came out and he stated that the power went out for a slight second and to get my money back I have to file a claim, so I did and they told me I have to wait to the 14th of Dec to receive my cash back. Because I had claims before. It's not my problem that ** do shady **! People. Now I'm the one in question when their atm robbed me. ** BofA.


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Use auto bill pay to pay constant accounts. Had bill pay set to make payments on the second of each month. For first time the system made a payment on the end of the month previous month instead of the second due to fact that second was a Sunday. In pass system had made this payment on the third, this time made payment on the Friday before causing 105.00 in bounce service fees. I have called and talked with service reps four times and tried to contact a supervisor and all they keep saying is system operated correctly. Not a true fact system just started operating this way. Did not get a call back from supervisor that I had asked for.


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I've been on hold for over 1.5 hours trying to ask someone why they are blocking online purchases despite the fact that my account is up to date and has thousands of dollars available credit. Not the first time they've blocked online charges for no reason and left me wasting time on hold forever when I called to find out why.


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This is the 1st review I have ever written. Before the middle of Nov., I applied a Bank of America credit card online in order to shop for Thanksgivings. I did not receive the card and there were fraud transactions with the card. When I called the customer service hotline 1-800-421-2110 on different days, two times needed to hold over 15-20 minutes. One time even took over 1 hour and 45 min. So I just hung up and think I should write a review with my experience. I cannot believe this kind of poor customer service will happen with an American major bank. On Nov.19, when I called the bank to report that I had never received the card, I was told that they would investigate the fraud case and re-send me a new card. However, as of Dec.1, I still did not receive any of the BOA credit card.


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If I had the option to leave zero stars I would. Do not bank here if you want peace of mind you have access to your money. This bank is holding a PAYROLL check for 8 DAYS. I work for a larger company and I’ve also deposited several paychecks already. This is not a new check and I am not a new customer. I made an ATM deposit with the check and some cash on 11/27. I then proceeded to pay my bills given that our deposit slips indicate that there is an available balance right away but purchases will be covered from that date with full funds available the next day. This is totally normal and not a big deal. I paid my bills as I always do within the available balance, but I always make sure not to include the small amount they hold. I log in later the following day to find my account is in the negative. 


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I have had 6 blocked purchases with no explanation as to why. I recently learned that they expect you to download their app and turn on location tracking so they know where you are 24/7. A total invasion of privacy and the only credit card asking the user to do this without blocking each purchase.


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I have been with B of A for many years and run hundreds of thousands of dollars through my accounts. I have noticed in the last year or two that the customer service is going downhill and fast. Today I moving money via check from US Bank to B of A. It was a large sum, so I spoke with the manager at US Bank on how to best accomplish this without a hold on the funds. He told me to have the manager at B of A call him when I presented the check to see if he could help authorize the funds faster than usual. The bank are across the street from each other and the managers know each other. 


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Why, why, why doesn’t BOA care about customer service? This Branch on Forest in Dallas constantly closes the motor bank, so here I am on a Friday once again standing in line for 30 minutes, only because I have to make this commercial deposit. I dropped this bank (BOA) along time ago as a personal bank, but now I have to come here because my job uses this bank. You would think they would have more than two tellers working, it’s Friday for God’s sake! Why is the motor bank closed down so much? What is wrong with BOA? I know BOA makes tons of money. After all they love to steal your house from you, remember 2008???? So get branches in building that have working motor banks would you? Sometimes I show up here and the whole branch is not open, during the week during what is supposed to be open hours. I hate BOA!!! Yeah, who doesn’t right? Wouldn’t give even one star if there was a choice.


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I'm a Preferred customer with BoA and in the past when there is a fraudulent charge on your account they would take the hold of your money. This is no longer the case. If there is a fraudulent charge they will hold that money until the matter is cleared up. They did not info customers of this change in policies.


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On 9/18/2018 I was a victim of fraud where money was transferred from my savings to checking, daily limit increased and then the thief went on a $6500 shopping spree. All these transactions occurred while I was in the BofA branch 600 miles away claiming something was fishy with my account as I received an email confirmation the money transfer I never made. BofA states I made these transfers from my cell phone via call to an agent yet my phone records from my carrier prove I never called them. BofA has denied my claim and I am seeking legal advice.


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I am absolutely disappointed with the fact that Bank of America wasted an hour and a half of my time in their office, not to mention the 40 minute drive to visit the location. We spent a long time trying to simply set up a secured credit card for my wife, but was told that cash and debit card was all of the sudden not good enough to pay the deposit, though it was said in the beginning of the conversation that cash or debit card is fine. I was then told that I had to provide my routing and account number because that was the only method of payment the system would accept for some reason. THEN, after me spending 10 minutes to get that info and giving it to Chase, I was told that that is also not going to work; now they wanted a paper check and that it was the only thing they would take.


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Bank of America is the worst. They hold your deposits for no reason for a long time so they can make money in interest they earn with your money, while the funds are already available for them, the customer can not get the money for 2 weeks. Horrible practice and customer service.


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I've been with this bank for over 16 years. The experiences I received today is by far the worse and the fees for being a customer continue to rise. I have 3 accounts with this bank and if you do not make a deposit in your account for over $250 despite plenty commas in your other account they will still charge a monthly maintenance fee crazy. I want to close my accounts and instead of the rep trying to convince a long time customer to stay they would rather close out the account. So sad these banks isn't worth 2 cents anymore. Come out better saving your money in your own safe box...


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BoA charged on my account for the sake of their system Issue... I wasted my one hour for talking on that it with customer service... Even he is agreed to the issue but he said nothing he can do about it... It's Scam.


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I've been a loyal customer of Bank of America for over 25 years, but that does not mean anything to Bank of America (BoA). The recent levy of $12/month maintenance fee only serves the profit making purpose of Bank of America unilaterally. Not long ago the American Taxpayer bailed them out by giving BoA over 60 BILLION dollars, GAVE them away. So, if BoA screws up, it's their customers who end up being screwed; and now look at the quality of customer service! Walk into any BoA branch, with only one cashier servicing long lines.


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Have tried to do business with Bank of America several times; it would take a couple of hours to describe how bad it has been. Do yourself a favor and bank at your local credit union or find a CU to join.


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After many years with Bank of America and ongoing issues with fees, they finally pushed me over the edge with a $12/month account maintenance fee that started in 2018. I had an eBanking account for many years and was told that they discontinued that type of account and now I need to pay the maintenance fee for the new account. That is ludicrous, I never asked to be in this new account and I personally believe there should've been a grandfathering. Unfortunately, I didn't realize I was being hit with fees over an 8 month period and they would not refund the fees. I closed my account today because I no longer feel this bank provides a quality service to their customers.


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My daughter was out of the country and was being charged 3% fees for each purchase on her card. She couldn’t use the debit card in an ATM to get money because there wasn’t an affiliate bank in the country. Her deposit was late going through and she had 24 transaction fees go through causing her to have 24 overdraft fees accumulating to $870.


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Don't like to complain a lot on here but just be careful when applying for credit cards. Bank of America does not do good business and they don't care about their customers. At the end of October, I applied for a card with 15 months 0% APR and $0 balance transfer fee that ended up being 18 months 0% APR and 3% balance transfer fee. They're saying I selected a different offer when requesting the transfer, all done online. They've been awful to me ever since. All avenues have been exhausted except sending in a letter to some address that I expect to be tossed in the trash. Taught me a lesson to stick to the bigger, better companies who don't want to lose a customer over something as silly as this.


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I lost my card and someone use my card. Bank of America refuse to refund my money back. This is the worse Bank. Don't ever go to this bank. I never had this problem with other banks. If this matter is not fix I'm contacting their corporate office and suing. This is not how they suppose to treat their customers.


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I had 2 negative entries 13 years ago show up on my credit report, both were legitimate, I admit. I have been trying for over 2 years to have Bank of America remove the entries because they are long overdue to remove according to the FTC website **.


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Late July after closing on a second home I contacted BOA to start the HELOC loan process to refinance a variable rate loan I have on my primary residence. After several weeks of ongoing requests for information they finally moved on to the appraisal stage. First appraisal scheduled by the bank as a drive by never happened. Apparently could not find my house. After another week's delay second was scheduled. Eventually second occurred and loan agent called to let me know loan package was with underwriters.


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I have been with BOA for a little over a year. I have two business accounts with this bank with merchant services for credit card transactions. In that time I have had a number of questionable holds put on my deposits. Usually the payments I deposit clear within 3-4 days. However, I deposited a payment "check" into my account last Friday, and on Monday I check my account to find that BOA had put a TWO WEEK HOLD on this payment. I go to three different branches to get clarity on the reason why this bank chooses to withhold my payments for services rendered. I got ZERO answers! This by the way is in the MB SC area. 


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I have never experience something like this. I went to open an account and after I waited an hour everything was ready and the lady (July) said the bank close the account and is nothing to do to go to other bank. It was in MacArthur road Whitehall PA.


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I have been a Bank of America customer for eight years and never had a negative experience until now. I identified several unauthorized/fraudulent transactions when reviewing my financial information in late October. I called Bank of America immediately and had my credit card replaced. Bank of America put a temporary credit to my account. Bank of America reversed the temporary credit on November 16, 2018. The electronic letter sent indicates that Bank of America reversed the temporary credit after determining that statements were mailed and payments were made.


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Customer since 2003 with several accounts and one account “could have gone negative by $1.70” so they charged me $35 and refused to refund it even as a courtesy stating it’s bank policy. Account never went negative. I’ll be transferring my account.


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I have a lot of money with BOA. I am pulling it out tomorrow. They keep locking up my debit card without allowing me to confirm my purchases via email or text. Forcing me to call the number and stay on hold for hours. They owe me thousands in time they have stolen. Money will be taken out tomorrow. I HATE BOA!!!


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Bank of America closed my credit card for lack of activity. 4500 dollar limit and a zero balance. It was closed because I didn’t spend “enough”. This company is a bad joke and is going to negatively affect my credit for closing a zero balance card paid on time. They’re disgusting.


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I have been a B of A customer for way over 20 years. My wallet was stolen and they refuse to pay me back the $243.00 that the person took out of the ATM even though there are 2 videos of the person that stole it. One at the grocery store and the other at the ATM. Reason? They said I authorized it!!! I am leaving B of A as they are crooks.


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I went to Bank of America this evening to deposit & get cash from a check. Teller advises me to put it in the ATM & take out what I need in cash & deposit the rest. SURPRISE! Now facing a TWELVE DAY HOLD. SO UPSET.


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This business traps people into making poor financial decision and makes it impossible to correctly pay so that they can mound up fees. They have terrible customer service, policies, website and app. There is nothing good about BOA. Literally nothing. Not even the free money they gave me for signing up is worth the constant frustration bordering on nausea.


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My computer was blocked by a so-called company and to get it unblocked I had to call this number that they had on the screen. I did this and they wanted $319.99 to unblock it. Which I did, they had problems trying to get my computer working. I asked for a refund which they wouldn't do. After a period of time and they couldn't fix my computer. They even lost all my emails which they couldn't get back. I then called Microsoft and they told me to call the Federal Trade Commission which I did and Microsoft proceeded to fix my computer in a few hours and even got my emails back.


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I applied for a Bank of America credit card in 1996 and received it promptly, then began using it. All went well for more than 20 years of sporadic use and always -prompt payment. In the summer of 2018, I received a letter demanding information about myself, my wife (who had her own card), and our professions and sources of income. BoA demanded to know if I had citizenship in both USA and another country. If so, which country? BoA insisted on knowing my wife's date of birth. 


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Bank of America is definitely one of the worst banks out there. They charged me 35 dollars in overdraft fees although my account was never overdrawn. Their new practice is charging you ridiculous high fees but never actually overdrawing your account so that you end up paying fees to both Bank of America and the merchant. I put money in my account right away but still they refused to reimburse me the 35 dollar fee. They are just a bunch of crooks. I will close my account with them as soon as I can pay down my credit card debt.


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Long story short, I'm in the military, my money went to a nonexistent account with Bank of America. I've been told three different stories as to where that money went. Bank of America is calling itself a liar every time I call. I can't speak to anyone who knows what's happening at Bank of America. I'm sick of being lied to, and I'm sick of hearing apologies.


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Bank of America has screwed me several times with their $35 return fees. I am very diligent to ensure I have deposits coming in to clear any payments that go out. They have let payments clear before deposits clear more times than I can count so they can charge me. I had a deposit clear at midnight and issued a check that would clear the same night with the deposit. They allowed the check to clear before the deposit and charged me a $70 fee. This is not the first time they have manipulated what clears first in order to charge fees even when the funds are there.


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Bank of America has come up with a new way to rob me of money. Here's how it goes. I deposit a check that should clear the next business day or funds will be available to cover any debits that come in the next day. Well it becomes available and items are paid the day they come in and money is available. Then all of a sudden the funds from the check are made not available and the paid items are reversed causing your items to bounce and anything else in my case account becomes negative. Stuff bounces and they charge overdraft fees when the money was clearly made available. This has happened a few times. The first time they corrected it. This time they have not. I'm going to report them and close my account with them.


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I wrote a check for $30.00 (clearly written out for thirty dollars) and Bank of America posted it for $50.00. When I spoke to the claims department and customer service, I was told that I would have to wait for them to review my claim and then wait another 5 to 10 business days to have the money returned into my account. I do not understand why I would have to wait for the money to be returned to my account when it clearly was Bank of America's mistake. I have banked with them for over 30 years and have NEVER had an experience like I did this morning. 


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First off it already started off bad when I got them (should have been a red flag). They didn't tell me the PIN and card are sent separately. I confirmed that this is not stated anywhere on their website, email or even on the mail itself. I called and the rep confirmed this and also said he got quite a few calls about this so they know it's an issue but still haven't fixed it. The second major thing is they are impossible to get a hold of! It's a 30 min wait to speak to someone and there is no way to chat with an agent online anywhere or email them. It's ridiculous. I was trying to dispute a charge that was taken out of $300 and they said you can do it on a desktop. I spent so much time on the desktop and app and nowhere did I find this and I couldn't even get in touch with anyone to help.


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I was first married at age 18 and we opened a checking account with B of A. My last name was ** then, and the bank confused us with another ** family. They returned a month's worth of checks and charged us overdraft fees we couldn't afford. We left B of A without ever receiving help with their mistake. Older and theoretically wiser, later in my life, I had a B of A credit card. My credit was perfect. But B of A once again confused me with another woman (I had a different last name this time) and I ended up with seven hundred dollars in bank charges that weren't mine. This time I fought the mess, and I still lost money.


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I order a Online Bill Payment from my Bank of America account, supplying the address of the vendor, and BA decided instead to send an ACH payment, to an account that the vendor acknowledges not owning. So 4 weeks after the funds were credited from my account, the vendor has not yet been paid AND BANK OF AMERICA REFUSES TO RETURN MY MONEY. We sure need federal legislation that protects us consumers from this type of malfeasance from our financial institutions. I may have to take BA to court over this (after I close my account, of course).


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My bill pays scheduled on the first - there can be small variances based on the day of the week - however in November. All of my bills scheduled for the first ended up clearing on the 8th - I should have been checking my account. However I thought the bills cleared in the first few days. So I went overdrawn by an amount under $10 and charged a $35 fee. This appears deliberate and predatory in my opinion. If it is happening to me it probably is happening to others as well. No too pleased.


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Spoke with a trained sales person who promised to stay with the transaction; zero response to voicemail and email after processing the application. The rest of the process is more horrid. Inept and totally unresponsive loan processor. I wondered if she works 10 hours a week. No response to vm and no email. Her manager was even worse. He was happy for me to withdrawn my application at the first complaint. Bank of America - the stuff at the bottom smells because the leadership stinks at the top of this group. The entire group should take classes in customer care or learn a few lessons from Amazon.


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On 11/2 someone in another country got access to my bank account and withdrew my money while I was in my home state of AR and now the bank is making me fight tooth and nail to get my money back! I offered the day I put the claim in to send proof I was at work and I even went into my local branch that day and made a withdrawal by counter as I had closed out my debit card due to the fraud. They assured me I would have my money in 2 business days and now 5 business days later they are saying they are still researching the issue!!! What is there to research? It is shown very clearly that I wasnt in Mexico!!


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In May 2018, I opened a BofA business checking and merchant services account, in part 'cause the bank rep told me we would qualify for a $300 credit if we did one of 3 things, such as $5000 in deposits within 60 days, and a $200 credit if we did $1000 thru merchant services. She showed me printed literature, but did not allow me to take it with me. I knew I would meet the $5000 deposit requirement easily, and did, soon after opening the account. The merchant services qualification process was ridiculously onerous, so I discontinued that and kept on using Square, PayPal, Stripe, etc. After the 60 days passed and no deposit of $300, I called to find out the status. A rep investigated and said we had qualified, but BofA might take until Nov 1 to apply the credit.


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I have been with Bank of America over 25 years and they continue to change the rules and find ways to implement maintenance fees on the account. I had eline account that they switched to a core checking account. Once it was changed over then if incurred a maintenance fee of $12 a month unless there was a daily balance of $1,500 dollars in the account or a direct deposit of $500 a month. This was not intended to be a checking account. Just a place I could utilized as a PayPal account. 


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I consider myself a very loyal consumer. I weigh the good and the bad, and usually blame myself for issues. I was a personal client, so opened my new business accounts there. Bad, bad idea. They hold your money hostage and couldn’t care less that they are ruining your business and credit. For example, I would deposit a check for $20,000. I’d get a deposit slip that said it would clear in three days. Then on the third day, they’d list that it would credit in another ten days. No one can say why, and one person even told me to call my client and see if it had cleared their bank. In that case, it was transferred three minutes after the deposit was made. Still, I didn’t receive money until the ten days had lapsed.


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I got my fixed rate mortgage from them in 2016 - the monthly rate was $530.00 - they have raised the rate twice now to $774.00 a month. When I questioned them they told me this was due to an "error" they made when I bought the house but I HAVE TO PAY THE HIGHER RATE NOW - SERIOUSLY? WTF?


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I recently received a $12.00 refund check from Bank of America. I closed this account about a year ago. The accompanying paperwork said, “During a recent review, we found you may have been charged one or more fees in error.” I can’t find any information on the internet about this and wanted to know if anyone has information about this? I don’t feel comfortable cashing this check because I don’t know what happened, what the charges were, or how many charges were levied “in error”. Any help is appreciated.


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In 2017 I mailed a property tax check on April 10th. Came back home and decided to log in to BOA account to transfer 6500 from savings to checking. As I did that I came to know I can't do it myself because my account is inactive (no activity for 2 years). This was shocker for me because I NEVER received any such letter from BOA. What an irresponsible bank!! I have bank accounts in 10 different banks and if I had no activity for 2 years I DO GET A MAIL to take an action.


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Recently purchased an item using BOFA cc. I have been a client for over 35 yrs. Item was delivered in bad condition so I had company issue a refund to my cc. I had already paid off my cc so the balance was 0 and I had a positive balance on my cc. I called BOFA CS who assured me I could move the positive balance from my BOFA cc to checking account which I did. However, they never mentioned that they would charge me a fee to access my own money. Will stop using my BOFA cc and will begin to look for a new bank. BOFA are a bunch of thieves and their CS is atrocious.


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Credit card payments had come out of my account days after I had paid them putting me overdrawn. After that they let two more payments come out and charged $35 fee per overdraw. I called. Spoke to a few people one supervisor. I have no issue paying maybe one fee but they refused to knock off others. The total in fees was double what I had overdrawn putting fees alone at $105. Never in my life has a bank not helped out with that, life happens, timing can be wrong etc. But this is with the account never overdrawn since I had open it. Customer service is a joke. Closing immediately.


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I deposited a check for $8500 on the 23rd of this month and they would not release the funds for some reason. I talked to 5 customer service reps and they won't help me!! I was on hold for 90 min!!!! The supervisor from SC said, "I truly understand the situation." She does not understand anything. It is my money. I WILL BE LEAVING THE BANK ME AND MY FAMILY, this is the worst Bank on this planet, the worst customer service, the worst treatment in the banking centers. They try to save money on my **.


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I recently got charged 140.00 due to a disputed charge, on which Bank of America never sent me the proper documents, twice I may add, then to add insult to injury, they charged me for it? I politely asked since the error was on their end can I be compensated and Daniele ** told me that this is the policy and there’s nothing we can do.


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My college age son, who just opened an account with BofA less than a year ago was charged $70.00. Two fees that were assessed. One was because he forgot to cancel his Amazon Prime charge that he stated he cancelled and the other was for a couple of dollars that overdrew his account. I called them, when I found out as I had transferred money into his account for food (he is away at college). I was informed by a BofA customer service rep that he had to call in and that they would do a courtesy reversal. He is a new bank user and had never overdrawn his account before.


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After dealing with terrible customer service for almost ten years, including multiple representatives swearing at me and BoA refusing to protect my account from a fraudulent transaction (and then mailing the report to the fraudster's address instead of mine), I decided to close my account. I asked them to close my account and transfer the balance to my external bank account with PNC. They refused to do so, stating that they could not close my account because it was my only remaining BoA account. They zeroed the balance on my account without explanation and told me I would need to pay penalties if the balance remained at zero. Despite multiple calls to customer service, they refused to explain why they zeroed my balance, and there is no transaction listed on my account that explains why the balance became zero overnight.


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I became a victim of fraudulent activity October 12th from an unknown person that gained access to my account and did Zelle transactions. Here's how it began, I received an email stating I need to update my contact information with BOA, so I print off the email and went to the local branch. When I arrived the banker advised me that the email wasn't from them and gave me an email to report it to forward it to their team that research/investigate scam emails. The banker then thought it was a good idea (as did I) to get another bank card being that I have been with them for 23 YEARS and to change pin number. This happened at 1:30pm, I then went to the ATM to activate the temporary card. The time is now 1:33 pm. I then went back to work. Then beginning at 2:30-2:45 I continued to get emails asking me to confirm a Zelle transaction, well I didn't because I never have used Zelle nor was I even aware of what it was. 


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I just recently closed my account for several reasons. First is I filed 2 claims because my debit card was double charged twice and initially both times they reimbursed my money but after about 2 months they took it back saying that I lost the claim. The other big reason me, my wife, and my parents closed our accounts are because of all the ridiculous random charges. Unless you want to spend around $30 a month in ridiculous fees DO NOT use this bank. I’ve only ever had horrible experiences with them, this bank is a joke!


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We've been banking with BOFA for more than three years. Recently, the branch of Foster City, CA has been remodeled and some new faces shows up after. This relationship manager Sim ** is a VERY unqualified staff. Has provide no service other than just wasting business client's time by having us sitting on the couch for nothing. And this happened four times in three weeks. Just curious how is such large bank like BOFA have such unqualified staff working there. Disappointing and really consider to bank with other banks!


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My account was recently closed. They sent me a list of reasons why but they was inaccurate and every reason was false. The bottom line when I got off the phone with a manager after waiting 45 mins to speak with him was you don’t use it enough, we can’t make money unless you use it. Supposedly there's only so much credit they can offer and when someone don’t use their card often they get closed without prior notice where they can offer it to someone else in hope that they will spend more than me. The account was opened 3 yrs ago and I’ve never been late on a payment and paid it off every month keeping a zero balance and for that loyalty my account gets closed because I did have enough transactions. 


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I have the worst stressful time banking with this bank. When other company refund you money right away, they hold it for 5 days, cause customers being late on payments, who have my money for 5 days when I need it now? And they say they can't do anything, they just let computers and robots do all the job, when the representative have knowledge at what they doing. Then they have my payment rejected from credit card I made, I have enough money to cover the charges, why they deny my payment, now I have to pay late fee??? At bank branches, they so lazy, they always make up stuff, like "we can only do one transaction, we can't cash checks from business account, we can't do anything you need basically," then why do I need this stupid bank that only takes and never shows appreciation for me even banking with them. I am taking my money out today, closing account and please don't let anyone bank with them liars and thieves.


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Bank Of America repeatedly charged monthly maintenance fees on a e-banking account that were unjustified. Several times in the past 5 years they would start assessing fees and I would have to spend hours on the phone to have the fees removed. The last time this happened I informed BOA that this is unacceptable. They responded with a final fix, a note and fee waiver was placed on the account to make sure it did not happen again. 


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Stay away at all costs. Unless you want someone from here to tell you that your money is actually not your money... and then charge you crazy fees that are 'non-reversible' lol. This company is a joke. Don't believe me? Just ask all the other victims of this company. I tried to warn yaaa ;). Also, don't fall for their 'promotional' SCAMS. You will not get your money even after doing everything their company requested of you. They will proceed to tell you that you are 'ineligible' after waiting 6 months for this money. No desire to help either. They just calmly repeat the same BS excuse over and over until you get so fed up, the hassle isn't even worth it anymore. Shame on this company. And shame on KATEIRA (manager) for not being willing to help at all with my concerns.


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My 65 year old parents have been B of A customers for over 50 years. The never had or experience any previous issues with the bank until they went the 403 E Bidwell St, Folsom CA branch last September to do a basic transaction, when an arrogant and racist employee who claim to be the manager but would not identify himself, unwarrantedly inject himself in a conversation my dad was having with a young and inexperienced teller. He proceed to threaten my dad with arrest if he ever comes back to the bank. That ignorant and unprofessional manager was later identified as Henry **, a person with an extensive history of racially profiling ** as thieves and fraudsters.


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Bank of America closed my credit card account for absolutely no reason at all. My husband and I were never late on a payment, not even once. I went into the local Bank of America branch, near me, to just pay off my balance and the next thing I know, 3 days later, I tried to login to my online account and it stated it was nonexistent. I called them and after the 30 minute wait I was informed they closed my account and would be getting a letter in the mail as to why. I just got my letter and apparently I don't use my card enough for their liking. I am so upset I could cry. Crooked, crooked, crooked company! You people are horrible beyond words. I needed that card and y'all screwed us over.


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Worst bank so far from my 23 years banking in the US. On every check deposit the crooked To Big to Fail puts 10 days hold - no matter what check you are cashing, even on a money order. Also it won’t let you have any portion of the deposit available right away - only after 10 days. Also when you make online payment it has a minimum 2 days hold - meaning they take money off your account right away but will start a payment process only after 2 business days, what ends up as 4 days before your money being delivered even to major credit cards company. Horrible customer service in South Carolina - they are as dumb as it could get.


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Somebody stole over 1,100 from my wife’s account. After three days of calling they claim it can take up to 90 days to have an answer on our claim. Whoever stole our money did it in two different states at the same time. How is this our fault? BOA claims that we are loyal customers, why can’t they be loyal back and give us a temporary credit to pay bills?


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It seems every time we deposit checks there's always a hold on them, therefore we have to wait 2-3 days to have access to our money. We've gotten used to the whole "any check over $200" the difference being held but today we deposited $350 and they are holding $230 because "the check might be returned". Called Customer Service because you can NEVER get the local branch on the phone and as par for the course they had no idea why but were happy to let me know funds would be available in 2-3 days, like they are doing me some big favor. My husband has a home repair service and we deposit from these customers all the time. We are in the process of moving and needed this money. I'm about to tell BOA what they can do with their 2-3 day fund availability.


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I bank at TowneBank but had a check from work from which I wanted the cash immediately & had no problem with a $8 or $10 fee for the convenience (or so I thought) of saving time on a lunch break with a coworker who was making a deposit at B of A. I knew there was a fee and had no issue with that but I take issue with the interrogation that was performed upon me. The teller asked if I had an account there, totally fair. The teller then asked if I knew there was a fee, also fair to ask. Then he asked where did I bank, if I work at the place on the check and continued about to ask yet another probing question despite him having my driver's license and a check written on his bank.


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I originally opened a BofA account to transfer all my funds from Wells Fargo as there are no branches in Boston. When I applied for a credit card right after opening a checkings/savings account I was told I was declined and that I could open one if I paid an initial fee of $40 (on a non-fee credit card). When I accepted I was then told that actually it would also be a prepaid card with a credit limit determined by how much I prepaid it with. I declined. This was a surprise as my FICO score has always ranged between 790 and 830. When I investigated the reasons for this, I found that BofA had ran 3 hard inquiries on my credit which dropped my FICO score to 700. (This increased to 790 the next month.) My banker was Samragnee **.


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I have 3 checking accounts with BofA. I've been with them for 19 years, credit cards, mortgages etc. They placed 2 of my checking accounts on hold 3 years ago. I've called numerous times, and had been by the branch to have the holds lifted. Could never get a reason why, much less got the holds lifted. Now that they've drained both accounts charging 25 dollar maintenance fees every month on both accounts for the past 3 years, they're now telling me I can go by a branch to shut them down. It's only because both accounts are below $25 bucks!!! And there's no more money they can pull from them. That's over 2k in taken money!!! Now they're saying you must of had a co-owner on the accounts (must have)... get the facts straight; no one knows why, but I think they should reimburse me for the funds that have been taken from these accounts I had absolutely no access to!!!


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They will not assist you over the phone - a continuous loop of pushing their mobile app. They 'want' your business but not if it will take one minute of their actual time to assist you! I will now have to go to a branch, which is not conveniently located, nor do I have the time to spare; and spend, I am sure a ridiculous amount of time waiting there for someone to get around to assisting me. And don't have great expectations for much help there. Likely will end up closing out my savings, canceling the credit card and closing the checking as soon as all outstanding checks clear. I really do EXPECT customer service... Fed up with this mess! Really a two hour wait time for assistance! That is only another way of saying, "We will not be helping you!"


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I am sick and tired of banks doing shady stuff. Over a period of two or three days I was charged $257 worth of fees. 5 of which were “non excepts” where I was charged the price of an overdraft to literally just decline the card. It’s appalling that they give no option to just not let the account overdraw. It’s a scam and straight up highway robbery. It’s really like they just went in and stole money from my account under the guise of helping me. Not to mention when I was on the phone with them they transferred me to four different departments that had no idea what to do.


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On September 28, 2018 I woke up to a text message about my account having fraudulent activities. Prior to this I had to keep changing my online password because it kept kicking me out. I called the 1-800 number that was given to me and filed a claim. A Zelle transaction was made which I didn't authorize at ALL. Drove 40 mins to the nearest bank to closed that account and open a new one with new debit cards. I couldn't open one because they had a freeze on my account and would not let me get the remaining money out of the account. I waited two weeks for them to tell me they denied my claim due to validation. Who validated? Jesus? Because I didn't send or authorize anybody or anything to come out me account to give to somebody 5 states away. 


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My debit card was due for replacement (expiry date 10/19) so I got the automatically generated email saying it had been dispatched. Trouble is I live in United Kingdom but the machine which addresses the envelope stopped at the County and then put a string of 0000000. It cannot cope with putting a country as the last line. After 3 weeks and no sign of a card I phone the customer call centre (when did they get rid of the online chat facility??? It was good so they scrapped it no doubt) and speak to an 'associate' who assures me she is re-entering the address and yes the last line will be United Kingdom. 2 days later I get the automated email telling me the card has been dispatched. Yet again the address ends with Surrey (my county) and 000000. No sign of United Kingdom. 


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I've now been on the phone for more than 90 minutes trying to reach Bank of America to discuss an important credit card issue. This wait time is ridiculous and completely unacceptable! The underlying credit card problem is also quite serious.


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I am furious about "Bank Of America." I totally paid off my balance, over $4000! And they had put a overdraft fee on my account, when I called to ask to have it removed, I was treated like a nut! Wanted to know why I was late, when I asked for his name he didn't want to tell me. Finally he said Ryan but against policy to say last name? I think they make a good chunk of change off its customers, with no respect to them.


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I deposited 1410.00 in my checking account cash and I also forgot my card in the machine. My deposit was not credited to my account. I went inside the bank and asked them to pull the cameras because I needed my money it was to cover my rent. I was told to file a claim which I did and the money would be credited within 24-48 hours. Lies. I waited on the phone more than an hour just to be told my claim would be in someone’s hands today! I also have to wait on my credit to my account of my money I put in the bank! Do not trust banks they do not care about you. You are a number! They could care less if you have your money you deposited to feed your kid or just to simply survive! I will never put cash in BOA again and once this is over I’m closing my account and if they credit my money back I’m suing! I believe they are stealing our money!


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OK I have needed to visit my branch weekly because they don't know how to value security. In one month I have claimed at least 3 unauthorized transactions, so I follow the link to the bank's mailbox and they won't recognize my passcode. So I had to change it 3 times because the user ID box is bugged and it erases whatever username I have saved. So I get that fixed and then they want my social security # and my debit card # for access? It's not finished yet though now they want me to make a new passcode again and again 3 times in total. Isn't that the bank violating their own golden rules just to force me to keep changing my passcode 3 times?


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Didn't get the "cash". 10/5/18 I requested $320.00 then $240.00 = $560. Got $190. I posted my "experience on my Facebook. After 40 years I'm changing banks, US Bank here I come. 1. Consumers will tell at least 16 people about poor service experiences. 2. Over 50% consumers have cancelled a planned purchase or transaction because of bad service. 3. 33% of consumers say they’ll consider switching companies after just a single instance of poor service. 4. After one negative service experience, over 50% of customers will not do business with that company. 5. Companies lose more than $62 billion annually due to poor customer service. ALL five example$ above have the word "service". Service – make the difference. Think about it there’$ TRILLION$ of reason$.


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Over and over again...Bank of America has kicked me when I was down. As a not-yet-successful entrepreneur, my balance often drops to dangerous levels. I don't over-draw but I often get down to the point where the balance goes under $35 so of course Bank of America takes that as a fee. Makes sense... Two years ago they finally cancelled my no-fee checking account when my balance went too low for a while. Now...as long as I have a solid balance they simply impose fees whenever they can. Pure evil. But just like ALL modern banks.


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Prior to the events that occurred in the spring of last year (2017), I was a loyal Bank of America customer. I made sure that I followed bank policies and I thought that if something were to happen to me (say, being a victim of a work from home scam) that Bank of America would look out for me but that wasn't the case. Instead, they made me feel like I was a criminal and closed my checking and saving account. Despite not knowing that a deposit that was sent to my account came from an account with a history of fraudulent activity, they were not willing to reverse their decision to close the account and reported me to ChexSystems. As a result, I now have to wait at least 5 years before I can try to open an account anywhere. Even if Bank of America were to give me another chance (which, for the record, they say that I wouldn't to open an account there EVER AGAIN), I would go elsewhere.


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Bank of America has provided terrible customer service. On October 6, 2018 I attempted to withdraw funds at an ATM using POS debit. I received the message "transfer incomplete". Having experiences Bank of America's extremely aggressive "fraud protection" before, I checked my email. As expected within a few minutes I received an email (above) indicating that my account had been disabled, and that to re-enable it I would need to call a customer support number.


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Every time you call there are always long hold times. I took the option of a call back so I wouldn’t have to wait on hold. Was told it would be between 29-48 mins. 4 hours later I got my call back. They told me to please wait. I’m next online. I’m still on hold 46 mins now. This bank sucks.


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It amazes me that Bank of America remains one of the biggest banks in the US. Given how they continually put the screws on their own customers, it's a testament to the failure of contemporary capitalism. Although I don't live in America anymore, an American account in order to pay my student loan debt and make use of a US account whenever I visit my family. I regularly send in money to my account at the beginning of every month, although sometimes the payments take a little longer since it is an international transfer. This month my money was literally late by less than half a day, but this didn't stop BoA from charging me $105 (!!!!) in overdraft fees. 


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Went to deposit cash into my daughter's a account today so she’d have immediate access to the funds. I was told since I’m not on her account it is not allowed. I was told it was for my own safety! I had her name, account number and address on the slip, When I asked what was allowed and considered “safe”. Their reply was, “Oh we’d accept a personal check or money order.” I’m just plain speechless!!! This is just unbelievable. What bank refuses to take CASH???


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On September 21,2018, I electronically transferred $800.00 from Capital One to my Bank of America checking account using Bank of America's website. The transaction was scheduled as a one-day transaction. Therefore, the money should have been in my Bank of America checking account by the end of the business day. However, this was not the case.


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I made a check deposit by teller at a local branch on a Friday. By Saturday I still did not even see the check pending to my account so I called customer service. I was told there was no record of my check ever being deposited. Despite having my of deposit slip, I was transferred from department to department and ultimately told it’s not customer services responsibility and the liability falls on the branch where the deposit was made. So, I had to drag my 2 year old down to the branch where the deposit was made and was told it wasn’t their error, it was an internal error. I have never dealt with such poor customer service and negligence in my life! All anyone did was point the finger at the next person. 


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I spent 6 hours on the phone today getting transferred from department to department. Every department never gave me a direct answer on what was wrong with my international wire. I had TERRIBLE customer service. I will be removing my business and personal account from them and going to Wells Fargo.


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I called Bank of America with an ongoing issue. Let me start by saying I’ve been a member since 1994. I stay with Bank of America because typically they have been good to me as a consumer and therefore I’ve been a loyal customer. However, the last 26 months I’ve had to make numerous calls to stop an automatic debit of $12.99/mo for BAC credit surveillance. I have had another company monitoring my credit for years and did not need this service. I did not pay attention every month to realize they continued to deduct the $12.99. Every couple of months I would review my statement and realize Bank of America continued to remove this from my account. I consistently called every 2-4 months over the past 26 months to stop this.


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This past March 14, 2017, I was the victim of fraud by a Bank of America (BofA) customer who called himself “Richard.” This customer gave me his Bank of America account number and shared numerous fraudulent contracts impersonating multiple individuals who do not exist. Ultimately, I transferred $6,000 to “Richard’s” Bank of America account from my account shortly before realizing he was defrauding me.


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I have an e bank account with BOA. I've been with them for 5 years. E banking is free if you never go into the bank for service, I do everything online. They started charging me a 12.00 maintenance fee and then the BOA in my town closed. Bank Of America is a horrible bank! Always taking money.


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Company I was trying to work with was nothing but fraud. Afterward found them on Ripoff Report - did not find them before - new posting. Bank of America would not put back my money. Have been with them for 11 years. I cancelled my account - screw them. We are on social security - elder abuse - not rich. Don't trust banks with your money - they are the "BIGGEST THIEVES OF ALL." $233.00.


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I received a letter to open up a checking account and get a $100 bonus. I needed two deposits within 90 days to qualify for the bonus. I have other accounts, I only opened this up for the $100. I opened up the account in April 2018, they said it took 90 days to get the bonus. No problem. I called today, September 26 2018 to find out why my bonus was not in my account. They told me that the deposits I made did not 'qualify' and the bonus was declined. Not only that, they charged me $12.00 a month. Bank of America is a total Scam. Total Pukes. I don't need the money, but it's the point of a multi-billion dollar company to shake me down for $12 a month. Total Pukes. Stay far far far away from this company.


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12 a month fee, very sneaky and this has been going on for years. They trap you in to have a checking to pay your credit card - will not allow payments from OUTSIDE BANKS. Then sock it to you with checking fees. EVERYONE LEAVE AND WE NEED A CLASS ACTION.


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Recently my uncle passed leaving me as trustee to his account. Upon receipt of the death certificate I met with an "adviser" to set his accounts up under his trust. The first attempt was a disaster. Advised they couldn't help me because I didn't have an appointment. So I tried the next day to call and set up an appointment - no answer on three attempts. Tried to go online - unable to schedule an appointment because website is set for existing users. Like I have his passwords. He's dead. Drove to bank to set appointment - asked to come back in 2 hours. Finally, second attempt which lasted 2 1/2 hours resulted in BofA claiming I needed additional notarized documents and they do not have a notary. 


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Once again, I had the misfortune of having to use a BOA banking center. One teller, the line out the door, and a branch manager claiming her other teller was in the ladies room. After about 20 minutes of waiting, the manager then announced the 2nd teller was now out to lunch! Thank you Captain Obvious! You shouldn't have lied to us the first time. The only reason I had had to torment myself by going there in person, was BOA was not allowing me to transfer my OWN money to another account with BOA. We are in the process of purchasing a new home, and you are only allowed to transfer 25,000 of your OWN money every 24 hours. This bank is truly a disgrace, and should be embarrassed to be in business.


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Ordered metal replica items online for $90 (complete impulse buy, but was a deal I couldn't turn down - lesson learned...) which turned out to be from China, and not metal, nor a replica at all, but instead $5 worth of plastic toys. I mistakenly thought providing images and descriptions of items purchased (being "metal" and replicas - authentic looking) and description of item received (package labeled as "toys", made of "plastic" -shown on the shipping label- with "value of $5") would be enough to warrant a charge reversal. Not so.


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Anthony was pathetic and rude when I ask him to help me understanding about a fee on my credit card statement. I just need the clarification regarding a transaction fee that appears on the statement. I've been a customer 19 years now with this bank, was happened at the branch location College Blvd & Antioch Rd in Overland Park, So in my conversation I reminded him about the reputation and bad reviews Bank of America was having due the customer service and the things was happening with the immigrants on their accounts and a lot customers are closing bank and credit accounts. He told me that Bank of America don't care about the closed accounts and if I was not happy he can log in and start the process to close my bank account. There are much better banks out there with a lot more transparency and fair practices. PLEASE take your business to another organization.


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Pathetic bank. I've been a customer 10 years now with this bank. I can't recall how many times they have levied unreasonable charges on the account. Keep changing policies on account maintenance charges. The try every loophole to debit money from your account. Almost feels like their practices are such low standard. Most recently no prior notifications on interest charges and upon inquiry rude staff and no reimbursements. There are much better banks out there with a lot more transparency and fair practices. PLEASE PLEASE take your business to another organization.


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First off, waiting for over an hour to speak with a human being is ridiculous! Then when I asked to have my due date pushed back a week, just this one time, I was denied. As I explained, I needed my existing funds to assist my family in North Carolina after Hurricane Florence. So a natural disaster does not warrant ANY special consideration for someone who has paid on time since the beginning of the account. I was told that I could call back after I'm penalized and TRY to get the late fee and higher interest removed, but now that I've dealt with them on a few issues, I know that this would be entirely pointless to attempt. This is the worst bank, next to MBNA, that I've ever dealt with. No flexibility, no consideration, NO THANK YOU! Once I get this account paid off it will be closed for good.


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I spoke to customer care and took a waive off for a reason. There is no BOA atm or bank in the location where I am currently living. After some time they took back the waiver and charged me without notifying me. I called them and asked for reason they are just ignoring the fact and still charging my card for usage in another ATM (where I don't have an option).


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Can't set up autopay for a couple billing cycles. Won't let me set up Statement only payment. Worst experience ever. Keep far away from this bank!!! Why the hell does Bank of America have to make it so complicated? Every other credit card, there is a repeat/auto-pay/Statement only option when I log into my account. But Bank of America makes it super complicated. For my business credit card, they have to send me a paper (7-10 business days) so I can set my automatic payment. After I fill out that form I have to send them back, it takes another 7-10 business days. Just terrible!!!


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It takes 30 minutes to an hour to talk to a human. Consistently. They dropped my purchasing power (on a no pre-set limit card) without notice or reason. Every payment was made on time as agreed. Then they promised a refund of a fee (I recorded them telling me this) and then they refused to refund it. Use Chase Ink or Capital One Spark for good customer service and people that keep their word.


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I have been a BOA customer for over 30 years. I have had mortgages, saving, checking and credit accounts. The last few years I’ve noticed they have been cutting back on branch employees leading to painfully long waits every time I go inside. If I’m waiting so is everyone else. BOA is making a clear profit yearly but at the consumer's expense. What could the possible cost be to properly staff their locations. I find their lack of consent for my time egregious and unexceptional. I’m hoping someone from BOA reads these complaints and makes some changes or I will be switching banks.


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After over 24 years with Bank of America one day I went online to check my accounts and they were all frozen! No reason or warning. This website is the personal info for the board ** if you want to complain.


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BOA IS DOO DOO, took 2 hrs to open an account in an empty bank. After I had made the account online they purposely closed it so you have to go in and wind up with a different deal. This was after they took school tuition money and held it for 7 business days because I had been the VICTIM OF IDENTITY THEFT!!! So their way of helping was practically getting me put out of school. Then in my 19 yrs of having accounts everywhere NEVER HAD I BEEN CHARGED 5 BUCKS or any fee for buying from ASOS US through PayPal. They charged me an international transfer fee for buying clothes from ASOS??? Yes. Da ** they did. Now they keep coming up with excuses every time I call customer service to not closed my account. When I demanded I wanted to leave they keep saying I need to pay a fee to leave their Bank. I've only had an account with them 2 wks now. ONLY 2 WKS.


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I went to use my prepaid card at a gas station gas pump. My card gets declined for no reason. I call the number on the back of my card only to find they block my funds for NO ** reason. That I have to wait 3 ** days!! It's past 3 ** days. I still don't have my ** money!! And people wanna know why BOA is targets of bank thieves. Maybe some are just trying to get their money back!!


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I was a Bank of America customer for over 10 years when I get a letter in the mail stating I am no longer their customer with NO explanation as to why. I called and according to their policy, they can refuse your banking at any time with no explanation. This was a payroll account that I have never skipped a beat on paying anyone. I felt embarrassed because I have two other bank accounts and have been in good standing for over 15 years and I have no issue. I’ve spoke to several managers, supervisors and they all said the same thing. "We don’t have to give you a reason." Meanwhile, I am labeled a “criminal” in their database. I am not in check Systems, never even bounced a check, let alone never had a negative balance in the account. The letter stated NO reason and according to the representative that is their policy. Be aware people...


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Terrible bank. KEEP AWAY! Bank of America keeps deliberately blocking wire transfers illegally when people need them the most. This has happened to me twice now. In 2014, my father sent me money from India via wire transfer to help me pay my rent and Bank of America deliberately blocked it from getting into my account even though the Indian bank verified that they had sent it long back. I called Bank of America repeatedly but they kept refusing to help or give any reason as to why the money was blocked from getting into my account. Since I needed this money to pay rent, Bank of America tried to deliberately get me into trouble with law enforcement and forced my father, an aged retired person, to go through tremendous emotional stress not knowing what happened to all the rent money he sent me from his pension account. 


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I am the owner of a private investigations firm. I am a licensed paralegal and president of my neighborhood watch association. I also sit on the Board of Directors for my Community Association. Opened Bank of America account in 2008. On August 21, 2018, I went into the Bank Of America, Parker Road branch, Florissant, Missouri to make a withdrawal of $3,500 from my own account. 


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I am a victim of fraud. Someone logged into my account and changed all my information and then sent a transfer to a PREPAID CARD via NETSPEND. Not Bancorp like was previously stated. The generic letter I received stating that the transfer was done via my instructions is completely incorrect and false. I am currently unemployed and this money is life or death to me and your subpar security measures were the main cause for my funds to be stolen.


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If you are thinking about open an account in Bank of America, go the other way. Fintechs in general give better everything, from rates to customer service. But if you still need a big bank, I'd recommend Chase. BoA: 1. Poor customer service. Requested a new card (mine expired) and they blocked my account completely. I couldn't use it online, nor with the card. (Technology nowadays and they could not send it to be activate upon arrival?) 2. High fees and low returns. It's no wonder that Buffett is in it. The moat was created and he put his king on it. He knows it's a hard business to compete so they can abuse customers this way. At least, compared to BoA Chase is a bit better in rates and in service. But if you can, stay away from all of them, and just go to these new tech companies in the finance industry, they are better at everything.


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Myself and my wife were inundated with phone calls from people claiming to be from BOA. Online lookup says that it's a scam number. Didn't trust the number so I went to my account online and there was nothing there about needing any info. I then tried to call the number on back of my card -- what a joke!!! I called more than 3 times, each time was on hold for more than 30m, the last time more than an hour. Finally someone answered and I asked them what was so urgent that they called more than 15 times but then they wouldn't answer their own d--- Customer Service line. They said they need my source of income. Source of income!!! I've had the card more than 25 years and suddenly it's urgent to have my source of income and if I don't give it they will cancel my card! Ridiculous. The calls were nothing more than harassment. Their customer service is a joke and the info they requested was ridiculous.


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Just realized BOA charged me $12 monthly fee to keep my online checking account with them. They said they sent me the physical mails and online statements which include that message of policy change but why should I check them if I don't have any activity in the account and they expected me to check the statement IN ORDER TO find out they will start to charge me $12 since January 2018. Also they don't remind you every month, they only do it in the first few months and then they assume the customer is aware of the change. This is unacceptable. I will not consider using their service in the future and I will spread the word to anyone I know to make sure they don't use their service which sneaky practice. Philips of customer service in TX branch. No, you guys won't get a chance to earn back my business. Very disappointed.


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I have been a customer for more than 90 days and have had nothing but problems. I deposited a check of $400 and it was held for 5 days. Okay cool it's my first check. They need to verify it... Well on 08/31 at 8:30 am I deposited a check for $1200 and I didn't get those funds until 09/06... so you know what that means. I was late on rent... it came back as a returned check. The crazy part is most apartments Bank with BOA... so why wouldn't the accounts have the communication between one another.


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I'M CURRENTLY ON THE PHONE WAITING FOR A HUMAN TO PICK UP. ONE HOUR AND 30 MINUTES AND STILL ON HOLD! This is getting really frustrating. Every time I try to sign in to my online banking, I am asked if I have dual citizenship. I have 4 other banks which never ask this question. Bank of America is crossing the line! One of these days, I will switch all my online banking and credit card to a more professional bank. I think any bank would do the job.


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Made a phone call at 3 pm today because I noticed unfamiliar charges on my debit card account. $70 worth of unfamiliar charges, as well as a $35 overdraft charge that was caused by these fraudulent charges. Trying to find out what these charges are, and trying to deactivate card and get a new one. It is now after 4:30 pm. I have yet to speak to a human. Still on hold after 90+ minutes.


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I misplaced my wallet. Remote chance I might have lost it. So I wanted to call the bank so that they would put a hold on the card. I do not want to cancel the cards. I have scoured the website and the mobile app, there is no help over there. You can cancel the card, but cannot put a hold on it. I need a human. So, I called. As of writing this, I am still waiting for someone to answer. I have been on hold for more than 62 minutes, yes minutes. It is more than an hour. Ridiculous. Tape keep repeating that Bank of America values your time. Hmmm.


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I come in to cash my check and they sit me down and I sit here for 45 min and watch 6 other people walk straight up to the teller and cash their payroll check. This is ridiculous. I'm still sitting here and they haven't even spoken a word to me that have fallen off. I'll never return to Bank of America. GET YOUR ACT TOGETHER. THOUGH THIS WAS A BUSINESS. GUESS NOT.


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I made an online deposit into my Bank of America account on 9/4/18 from my HELOC. The check cleared my HELOC account but BOA put a hold on it for 9 days. When I called today they were unable to provide a reasonable explanation. I've been a BOA customer for 20 years and this has never happened before. I needed the money for my daughter's college fees but now I'm going to end up paying it late and incur late fees. Very unhappy with this transaction. Will never do this again.


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Was charged excessive overdraft fees. Customer service stinks in my branch in my town. The customer service just sits there and twiddle is their fingers. I never see them actually doing any kind of work and after sitting and waiting half hour for a customer service specialist. All she did was scolded me and not listen to my problems or address the issue in a positive manner. Plus she was not interested in the situation. I don’t understand the customer service at the Bank of America. They are rude and arrogant. I’ve been banking there for many years and have several accounts linked to one another and truly annoyed that your customer service is so inattentive to Their customers.


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Bank of America has to many monthly fees on small business checking accounts. My BofA account is the only one of my accounts that has a minimum balance limit or monthly spending limit. The criteria on the minimum monthly spending seems to change every couple of months. I'm done with BofA. Too much of a hassle.


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This bank is a thief I never get overdraft problems as I am a good customer. I have my account with Bank of America for more than 10 years. I have online notifications and the night before everything was good with my balance. The next morning by 6am I saw I had 2 overdraft fees $35 each one I went ahead and transfer from my savings to my checking the money to cover my transactions but not the $70 of the 2 fees this bank charged me. I called them and I asked them to please check my history and I explained to them I never had overdraft before so please void those 2 fees. They say they can only help me with one and they can't remove the other. This bank has n customer services I told them I will close all my accounts and write a review about it and they say it is ok if I want to do that. THIEF, THIEF, HORRIBLE SERVICE!


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This bank has been the worst nightmare I've ever had to deal with. There is no such thing as "customer service". When you try to resolve an issue, you get transferred around until they hope that they have worn you down, and you will finally hang up. We suddenly were notified that our payments are behind, although we had been making payments. After talking to at least 5-6 different people including a very rude supervisor, not one could tell us how the payments were applied...


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We applied for a small credit increase on a credit card from Bank of America. We have had this card for over 10 years. The credit increase was declined for the following reasons: 1. We had one (1) late payment. 2. We had too much debt (most of which has been paid off but not reflected by the credit bureaus). 3. Our home and all vehicles are paid for but was not considered. 4. We have a substantial investment with their associate and was not considered. In other words only the negative was considered but none of the positive. We closed the account and told the employee why we were doing it and what would be said if we have a chance. If a bank makes small credit decisions based on this, can you imagine what they use to make big decisions like mortgages. Whatever you do, find another bank.


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Got a new phone. Tried to log on to my account. Got the typical, "We don't recognize this phone. We need to send an email or text with a code." It did not let me even get a code and locked me out. Problem is it's Sunday and calling their office a recording states they're closed till Monday so we're stranded. Typical BofA. When it's your money they don't care not if it's theirs they charge fees.


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It was my first time to call BOA customer service since I opened an account last year with Bank of America. The reason I called was there is a unauthorized online payment posted on my account from a person I don't know who from another State. But when I called BOA customer service, the estimate waiting time was 20-25 minutes. Finally a customer representative answered phone and then I just realized it is a very complicated process to dispute the charge, BOA need send me a letter with dispute form by USPS mail which requires me to fill out and mail it back to BOA... Then it needs about 45 days for whole processing. It seems much complicated than other Banks to dispute a charge. 


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WHY are your ATMS turned off overnight and far into the morning??? This is the most inconvenient, most annoying thing EVER!!! At least let the customers know the exact time frame of the shutdowns so we won't be driving all over the city looking for working ATMS!!! Even at 6:15 am on a Friday I couldn't use an ATM because it's STILL shut down.


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BOA is required to make funds available to you per Reg C within 5 business days at the most. Do they follow Reg C? Nope. Report them to CFPB for Reg C violations. BOA is required to report accurate information to credit reporting agencies. Do they? Nope - they can close your checking account and report you for account abuse or fraud for no reason at all. Report the to the CFPB for FCRA violations. Get your Chexsystems report and dispute their inaccurate reporting. Sue them under the FCRA.


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I received a bank Levy by mail from Bank of America. Nowhere on the letter does it state that they will take $125 from your account when you receive a tax order debt. I received my driver's license at 25 years old. I then received a tax ordered it for $18,000 which I have made payment on since 2008. It's 10 years and I'm down to $400. Starting Feb, 2018 my son was killed by a car. We lost their father in April, I almost lost my mom in June. My family has been through the most. I have not had a job in almost 2 years. All of my money is gone now. Thanks to Bank of America. I received letter telling me Franchise Tax Board took $125 from me then upon my investigation I found that Franchise Tax Board never got money out of the account but Bank of America took all my savings which was $77. They left $30 in my checking. I'm guessing so that next I can receive an overdraft fee. 


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Don't expect to resolve problems quickly or efficiently. You will be transferred multiple times and wait on hold for what may turn into hours of wasted time for you and this inefficient company. I doubt the management cares about this since it has been allowed to continue for a long time now.


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My husband passed away unexpectedly the 8th of this month (Aug 2018). I am the executor of his will, I am trying to settle and close his accounts which I am neither the joint signer or an authorized user. I spoke to a Mr. William **. He refused to give me ANY information as to what I need to do to be able to close account. I begged in tears to be transferred, he said there is no one to transfer me to, he just kept repeating "I won't discuss this with you." 


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I would hope that BOA would read this post and prevent issues like this from happening in the future. I closed my account because Bank of America charged me two times for overdrafting my account once. I called and called and called, while I understood the one fee I did not understand the two. I asked them to please refund me the second charge, to no avail. I was so upset I moved forward with closing my account. Fast forward to 6 months from then, guess who receives a check in the mail issuing a refund for an overdraft fee that was made in error. I closed my account behind this, no one, and I spoke with many people, would help me resolve this. I suppose it's great that they admit their wrongdoings but they lost a customer in the process. 


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I've been overdrawn a few times and they charge a fee for it if you don't get it covered in time. But the worst part is, you don't get a notification you are overdrawn until the next day after they've charged you a fee. And no amount of talking to anyone will fix it, and if you don't get the balance positive within a few days they tack on another fee, until you can finally cover it. I understand I should watch my account better, but after literally one day of not checking it I've been hit with a fee again. I am probably finished with this bank.


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I did a wire transfer 6 weeks ago inside the Redondo Beach bank. The guy who I gave the information to transcribed two numbers incorrectly and didn't notice till I came back a week later asking why my wire transfer had not gone through. So it seems they dropped it in someone else's account is what they say and they can't get it out. It's been 6 weeks, it's not been fixed and they have NOT reimbursed my money to me. They don't return calls and I've spoken to the branch manager, her boss and Bank of America corporate department with NO help whatsoever. Also - I've been a client for 22 years, have bought houses, cars, etc there and this is how they treat you when THEY make a mistake. They are completely incompetent.


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A lot of people will talk negatively about this bank. However, their negative feedback is based either on one account type or a level of ignorance towards Bank of America policies. As I have had my accounts with them for a very long time, I have never had an issue with them. The fees and charges are properly described by their agreements (which you should learn to read), the money in their accounts is accessible around the world as they link with other banks. I lived in China for 4 years and was able to deposit and withdraw without any charge for exchanging RMB. The account showed how much I had in USD and RMB, and I would just withdraw RMB without an exchange charge, WONDERFUL!! 


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For anyone looking for a merchant account please stay away from Bank Of America Merchant. It is a SCAM. They make it look so easy and it might seem fair price for your Clover device but believe me they are ripping people off. They will sign you up for a long term contract and you won't be able to get out of it for a long long time. I closed my store last year and I called BOA Merchant customer service to close my account immediately after I shut down my business. They were unable to cancel my account unless I pay over $500 cancellation fee so now I'm stuck to monthly fees until next year. 


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I reluctantly opened an account at Bank of America after Washington Mutual went under during the economic crisis. Now, after 9 years of having the same checking account, suddenly I noticed a $12 maintenance fee. This is the "new" type of account they rolled me in to. (Without my permission.) I was told it is stated on my original contract they have the right to change their accounts at any time. So basically what this means is that they will sign you up under a free account and then switch you to a fee based account without your permission and it's all ok. They are a horrible bank!


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Don't open an account! There is no way to close it easy just like you opened it. BofA makes you call them asking you question after question, "Why do you want to close?" then will send you to a branch to wait just to close the account.


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I’m still shaken up about my experience at The Sargent Drive Bank of America in New Haven CT. Even though I’m not a customer of the bank I was there to make a deposit for a customer. The line was out the door and even though there were about 9 employees only one teller was processing transactions. 1 gentleman in the line very nicely complained about the line and asked if someone else could assist the teller, 2 female managers and a gentleman started screaming at him, when I tell you screaming it was beyond that, threatening him to call the Police. They told him to shut up and wait. I was so scared and I could not believe the attacked and treatment to a customer. Glad I’m not a customer of Bank of America and never will be.


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Deposit a lottery check a day ago. I understand all funds can’t be available but only $200 and have to wait 4 days until end of day at 5pm to get more. It’s a lottery check state treasury like the state tax return check which clears same day or next business day but 4 days, come on. Long time customer. I see why these reviews and complaints go out. I wish I had looked years ago. Now another bank will be getting my business and my family friends etc. on Facebook Twitter will know also. If I keep one or a thousand of customers from opening accounts in your misguided bank. My job is done. Well done. Goodbye BOA. You’re only as good as the people that work there and the customers that brought you your profit. Wtf. Smh.


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When making a bill pay, Bank of America does not immediately withdraw the funds. Instead, they let the funds linger in the account for a few days and then they take it out on a day when the account might be low so that they can get an overdraft fee. After the day they promised to take it out, they removed all indication of a bill being processed so you might think that they changed their mind about sending it out! Terrible way of doing business. Don’t trust them!


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I was goaded into opening a business checking account by my local branch. They convinced me that my checks could be cashed quicker if I had an account with them. This was true until 2018. This year the process of cashing a check at a counter takes about 20-60min depending on the branch. To top it all off, earlier this month I was informed that they don’t do “cash deposits any more”. No warning at the counter when I asked for it. I even filed a complaint re: cashier didn’t follow directions, and the next week I went in there were disclaimers everywhere, at the teller and atm re: no cash deposits at the teller and get this, even if you deposit cash BOA can hold it for 24 hrs or indefinitely. They literally wrote a disclaimer that says they can hold your money for as long as necessary.


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I was a victim of fraud - someone got my debit card info and used it. 4 months later (after my money was refunded from BOA) I was getting ready to pay my child's daycare and noticed my entire checking account plus more had been wiped out (leaving me in the negatives). I called BOA and they said they couldn't find sufficient evidence of fraud so they took the money they refunded me back WITHOUT any notice. As a result of this, I was unable to pay my child's daycare resulting in me losing my job! I begged and pleaded with the bank and they were just rude to me. DO NOT TRUST THEM OR DO BUSINESS WITH THEM! I am in the process of suing them as well (thank goodness I have a lawyer in the family)!


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I have had $18,980 in checks put on hold in my business account. I am now bouncing checks, being charged NSF because of the hold & Bank of America won’t do anything about it. Both checks deposited are from returning customers. This seems like a loophole to make money off unwarranted fees when I would clearly have money if Bank of America didn’t decide to put random holds. I do over $200k a month thru my bank account and this is ridiculous! The rep I dealt with, Linda **, was also the rudest broad I’ve ever dealt with! Will be taking my business elsewhere!!!


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I made a mobile deposit, around 7 pm on 8/10/18 and it’s showing that it won’t be available until 8/21/18 which to my knowledge the longest they can hold a check is five days to verify funds and to make a point across. It's only $500.00 which is absolutely absurd. Not to mention every 2 debit cards purchases I’m asked to verify the charge and one day I was buying groceries 10xs. I inserted my card and had to call customer service in a very busy grocery store with everyone looking at me like I didn’t have money to pay for my groceries which upset me, not to mention my food was going warm after being in store 1 hr on the phone with customer service and being in a hurry. Had a my daughters Birthday dinner that I had to prepare - point blank very inconvenient and humiliating and the bank telling me there was no lock on my debit card! I was on the bank waiting 21 minutes.


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I have been with Bank of America for over 8 years and I have been having so many issues with them within the last year. Within the last year I have been getting charged with overdraft fees. I was Told that they only do ONE overdraft waiver a year. I cannot be with a bank like especially when some of those transactions are not my fault. I put the money in on time. All that money they have and only 1 overdraft waiver a year.


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I was ignored while standing, waiting to be waited on in the BOA in Pensacola. I was the only customer in the bank at the time and waited for the ** man or woman behind the counter to help me. I waited, threw my hands up at my wife sitting in the car waiting on me, turned and waited another couple of minutes, still standing and waiting, I threw my hands up and walked out. My wait was over the time limit when it exceeds four minutes before asking what I want. No mention of, "I will be right with you", not a peep. Had I been **, maybe, will never know because they will play it down as I was just in a hurry. Not the case. I still did not get done what I intended.


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Yesterday I checked my dad's account, he is retired 68 years old. I noticed he was -$88.00 because of autopay insurance charge and he did not have enough to cover the charge so I later deposit $95.00 to my dad's account to cover the fee and I check today he got charged $35.00 overdraft fee on an SSI retired old man. I call today and explained to the representative and he is telling, "Sorry I cannot do anything about the system is not allowing me to do anything (Excuses)." All I got to say is this bank is a rip off. They only care about taking customers' money and do not care less if you disabled or retired. My advice stay away from this bank and do your research when choosing a new bank.


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I had opened a checking account for my son a couple years ago, but because he was a minor I had to be on the account. He is an adult now, but I could not be taken off his account, according to BofA, unless both of us are present. This is impossible, as he now lives out of state. He got his account into the negative, so I went to close it so it wouldn't affect my other accounts, and I would pay the negative balance. I paid the negative balance, and closed the account. But when I got back to work, and I checked my account, they had taken over HALF OF MY SAVINGS. Customer service on the phone was useless. They told me I should have known I would be responsible for "hidden fees". 


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My wife set up an account with Bank of America. She deposited $1000 in the account. We have a joint account with MCU and she has a Chase bank account and this was supposed to be our savings account. About 1 week after setting up the account they sent a letter informing us that they were closing the account. They provided a 1-800 number to learn why. The only thing that they would (very tersely) say is that "It was a business decision". That very same day we learned about BOA questioning the citizenship status of its account holders. I am a citizen from birth and my wife is a legal resident alien for the last 30 years. We are homeowners. We have great credit. There were plenty of products and services they could have sold us. We will never have any future dealings with them.


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It seem like Bank of America is trying to use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Bank of America claim that I own them money. I am request Bank of America to meet in Orlando and show me the original contract with my signature. Bank America refused to meet me to show me the original contract. Also Bank of America is trying to collect a debt that pass the statues of limitation. Bank of America continue to report false information on my credit. Bank of America claim the account is charge-off. If the account is charge-off, then Bank of America should not be get this allege account as tax write off and still try collect debt at same time. To I really believe that I am being discriminated against because I'm a ** male.


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I am a Preferred Rewards Platinum Honors client. This means nothing to my local branch. I went in for a simple notary request. I could not be helped without an appointment. My daughter went in today, Saturday, to have a minor change made to her account. She was told they were too busy, to make an appointment. Earliest available? Next Saturday! I am in the process of leaving BofA due to the minuscule interest on checking and savings, nobody cares. If you want a great banking experience join me at Ally Bank. Great interest rates and a desire to assist... Without a brick and mortar location. My daughter will be leaving BofA on Monday.


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I hate to sound like a broken record, but your employee really need to do a better job, the saga continues and this may be the last straw. On Monday 7/30/2018 I went with my 88 year old mother who is walker bound into your Encino branch and met with ABDUL to open up 2 new checking accounts. I explained to him that we needed the check right away because it is the beginning of the month and my mother and I need to pay the bills. He had told us we should receive the checks within 3 business day. I call Abdul yesterday to tell him we have not received the checks and left him a message with RP the branch manager. I did not hear back from Abdul. 


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8/3/18 Small Business care DOESN'T ANSWER! STAR RATING DOESN'T HAVE A (-)??? OPTION... IT'S NEEDED. I sat on WAIT for over 41 minutes, only to be disconnected. I now type this with clock counting @13 minutes and listening to the ads and fake/pretentious apologies. I demand compensation for my time as it goes one hour. Please reach out to me to start a class action for failure to provide promise of reasonable service. Attorneys... contact me!! The ability to access account control or info is fraud. Represented/Expressed. Screenshot your call details!! Demand fee reimbursement for your account. Make an account here and file complaint upon every encounter.


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Bank of America are thieves that steal from the poor. I'm a very poor person, and have less than $1,500 in my bank account at all times because of it. Bank of America charges me a $12 maintenance fee per month because I can't stay above $1,500 a month. I used to have a waived fee years ago because I signed up online. They have since changed their policy, and now they are taking money from me because I am poor and thus making me poorer. What kind of disgusting messed up logic is that? Punishing me for being poor. I'm leaving this corrupt business.


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B of A opened an account was an error account but never fixed their own error. Instead they froze 44,000.00 and closed the account. I was treated poorly by customer service on a few occasions. I finally received the money, but there was no apology for their own mistake. B of A appears to act upon anything but the law. I wouldn't recommend this bank for money services.


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I went to the bank located in Harbor City, CA on 07/27/18 @ 4:45 pm. Right when I entered I saw the long line. About 20 people were in line on a Friday and only two tellers were open. I was greeted by a manager name Juliana. She asked me is there something she can help me with. I told her I'm just here to deposit a check. She then offered me the service through the ATM. I then asked her, "If I deposit this check will it be cleared tomorrow on Saturday." The reason why I asked this question is because I had to pay rent by the next day. She then asked me a couple of questions such as "How long has your account been opened? Have you been overdrawn before?" My answer was, "I'm a returning customer and it's only been opened not even a month." She then told me, "Oh then no. The check won't clear." But then after looking at my check she said, "Oh it's a Bank of America check, it would be clear tomorrow." 


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I have been trying for several days to reach a LIVE person in customer service at Bank of America. I do not have an account and was trying to open one for my daughter who is about to leave for college. After numerous attempts I made the trip to the nearest branch (there is not one in our town). The girl at the branch was not at all helpful and when I asked for a corporate number she said she did not have one. (How can that possibly be true?) 


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So I deposited a money order for $880 and Bank of America held it for a few days, which is what banks do. They ended up closing my account instead and that money was for my rent. They said it couldn't be verified and said it was counterfeit and to bring proof to a branch. I went to the branch and showed all proof, MoneyGram even said they can verify with them. On July 18th the manager said they'd contact me in 3-5 business days. Time has been up and I have since been evicted. I slayed my ** off for that $880. I've called and dealt with the rude workers in the account closing department and they keep giving me the runaround. This is frustrating. This isn't fair, I will never in my life trust banks again. They take your money that you worked your ** off for and I keep trying to fight this thing and nothing is happening.


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I've been a BofA customer for almost 25 years. My recent financial transaction with them was the most awful experience of my life. I've purchased, sold, short-sold and re-financed property in the past and this re-finance with Bank of America was beyond horrible. Almost every aspect of the transaction was broken. If you need a mortgage please look elsewhere first. As soon as makes financial sense I will re-finance again just for the peace of mind knowing I will not be giving them one more penny of my money.


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My husband and me just got married this past weekend. We deposited our checks and they are holding a bank check till August 1st when they said we could have cashed it and had the funds right away vs waiting for the deposit to clear. This was the last straw so we are leaving the bank with our families... Bank of America lost a lot of money and we have had nothing but troubles with them not keeping track of accounts. We have had several incidents where Money was overdrafted due to processing then fixed and having to fight them for their automated crap. Due to them not giving money on direct deposits from Amazon for a day or so we would wind up missing bills. 


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If I could give a (0) I would. I’m literally $6.25 overdrafted in my account and they’re charging me (3) $35 fees = $105. I can completely understand (1) fee for the big $6.25 but to be charged (3) is crazy because they like to post transactions late to the account. They’re refusing to adjust and threatening to send me to collections.


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Stopped, for the first time, at a brand new Bank of America store in Royersford, PA. Cashed a personal check (for $300); however, when I tried to cash a check for $6.36 made out to my wife -- endorsed by her and countersigned by me -- I was told by the cashier that she'd have to check with her manager before giving me the money. She knew my account balance was $15,000+, but still had to get approval! In a hurry, I directed the teller just to deposit the check; she did so, adding that she wasn't sure where the manager was anyway. Everyone I've met at the two BofA that I have visited is pleasant. But they all seem hamstrung by depersonalized regulations. And a couple seem scared to death that they're going to get fired if they make a move that may upset corporate.


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After 10 experiences with this Bank of America, I am emotionally and financially exhausted. Extremely poor customer service: very inconsiderate to their customers, account security, credit card information, High ambiguity, backdoors, high interest, HIDDEN INTEREST. Terrible, terrible, terrible!!! All they care about is...THEIR MONEY. They don't give a ** about yours. Save yourself. I try now Chase. Will see how it's going.


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I opened a new account against the advice of a friend and my Human Resource Director. I thought how bad could it be. Well due to fact that I switching from one bank to another for personal reasons there is a live check in between my direct deposits. I deposited my live check into the ATM today only to be told that there would be a 7 day hold on my funds. This was my entire check with bills to be paid. There was no way of knowing that they would hold the entire check so I called and went inside to try speak to someone only to be told by several different people "I'm sorry but there is nothing I can do". I tried to tell them that if I would of had some kind of warning that I never would have made the deposit nor would I have opened an account with them if I had I read their reviews first. 


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Scheduled my Visa payment online in full as I have for years. BofA credited it 3xs draining my checking acct. 1 week later and hours on with customer service, managers, tech support... no resolution! Big credit sitting on my Visa. That was to be credited back and a manager call me today... nothing of course! I'd like my $7k back! I have bills to pay! Oh wait. They finally credited 2 payments back... and took them both out of my checking the next day!!! Keep telling me I've scheduled the 5 payments! Right, I'm an idiot. Their website had been down for days so I'm assuming that caused it? Customer service is ridiculously incompetent.


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This bank is too big for their own good and own enough of the market to not care at all about anybody no matter who you are. I've worked with them with Merrill Lynch and Merrill Edge and Bank of America banking and all is absolute garbage! All they care about is how much money they can make off of you. I had a brokerage account with Merrill Lynch and a Self Directed account with Merrill Edge. I made money too quickly, They said I need to have the account open longer before I'm allowed to start making money... They suspected me of "fraud" and shut down my account.


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I have been a long time customer of the bank. Ran into some personal issues and a friend wrote a check to help me out. I never had issues before in depositing a paper check so thought nothing of it this time. Now told there is a hold on this particular check and nothing could be done to remove the hold. I could tell my friend to stop payment and then have him electronically transfer. I let her know if I have to have him stop payment and pay a fee for that I will just have him write a new check and I will take it to his bank and open a new account. NEVER have I had this done and now I am in financial straits until they decide to remove the hold which will be for another 8 days. I asked what if his bank has issued the money and shows as cleared and paid out on their end and she says still would be a hold until the date quoted. To me this is unacceptable.


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1231/5000. Awesome bench!!! Treat their customers as junk, I had two deposits that I received from two sales to two different people, who deposited me via Zelle in my account on 6/6/18. On 06/12/18 I had my account blocked for analysis saying that there was fraud, absurd!!! Do you have the entire process of the bank system for deposit and what guarantee do you have? No, the bank is not interested in you! They just want to ** you, I did everything right in the receipts as the bank requests and the people deposited and to do this have to register the customer and in sending the value you have to confirm with a password sent in your email to close the transfer requested!!! Now if you have any fraud this is the responsibility of their banking system and not the customer who received your money!!! 


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The worst customer service. My account was compromised two days in a row. They wiped out all my money and BOA will not give me any to hold me over even after the fraud merchant cancelled online order. Bank of America is too lazy to go out of their way and help anyone. I got three different agents and answers, waited on hold all day twice. Never picked up after 29 minute of hold. This never happens with other bank accounts. They are a HOT MESS. Their Security is basically non existent. From this point on, I will keep a very small balance there because I am stuck with them.


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I have been with BOA 20 years. Yesterday I noticed a Maint. fee of $25 in my checking on-line statement. I have $15,000 in savings and $3000 in checking. I was told that I had to maintain an average daily balance of $10,000 in my account to avoid the fee. I have two direct deposits monthly from social security and a federal retirement. (BTW I'm a senior.) They said that didn't count. I said, "You mean that with my savings balance and checking balance that I don't qualify to avoid this fee?" They stopped for a minute and said, "Let me check your account." 


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So I have had Bank of America for almost 12 years never any issues on either their part or mine. For one the hassle with me booking a hotel not being able to stay there because my fiancée ended up in the hospital for a week. They gave me credit then 2 months later took the money back out and took me another month to get the money returned and after at least 7 calls to the website I used. Made 3 trips to the hotel, a handful of trips to the bank itself and now another issue with trying to get more money back. I'm tired of the hassle. I'm high risk pregnancy and definitely don't need the tension and all this. So yes it sucks but will be closing my account and hope someone else will be just as good as this bank used to be.


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I opened a check account. I deposited a check for 1400.00. After 5 days only 300.00 was available. I went in bank. They said they thought the check was forged. Then I deposited a check for 500.00. That never showed up on the account. I went in. They said the check was fake. I called the man that wrote the check. He said, "So why did my bank cash it." I spent hours on the phone just to be passed from one department to another. The last person told me he has to email the department that know what is going on and I would have to wait another day. It has been 4 weeks and no one can tell me where my money is at. Unreal. Thank God I found out how bad this bank is before I put real money in. I just sold two beach homes in Florida and Bank of America will not see a penny of that. I wish they would change the name. It is a disgrace.


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I went to the bank yesterday. I wanted to cash a check from their institution. I gave them my drivers license and the check. They said that since my signature did not match exactly they would not cash the check. They wanted me to sign it again but nearer so it looked more like my ID. I told them no I didn't need to sign it again. I also gave them my social security card to prove that my signature is always different and that my card was closer to the check. They stated that my social security card was not a legal form of ID that they accept. I ended up going to another branch that helped and said the other was overzealous. I will never bank with this bank.


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I signed up for a debit card and just received my debit card to my home address yesterday. I woke up this morning and tried to activate my card by going online, it said my card didn't exist, I called customer service and a lady told me my card was blocked... How is my card blocked? Why would I be sent a blocked card? Then she transferred me to a Bank of America number that is closed, so the phone hung up on me. Then I came to the actual bank and they have me sitting here waiting to be seen for half an hour just to talk to someone to find out what is going on. I shouldn't have to go through this! I should of never left TD Bank. Biggest mistake is this bank.


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There are too many issues to even BEGIN to touch on, but the main one is they don't offer a checking account without a monthly maintenance fee, and they're quite proud of that fact. Even for people who have banked with them for years and years, they took away the option to bank without paying THEM to CHOOSE to trust your money with them. Their employees have been rude to me, been sexist to me, condescended to me, lied to me, pretended to know what they were talking about, and sent me around in circles. None of them seem to know how to do anything if a computer isn't telling them how to do it or what to do. It's incredibly frustrating and they need to shut their joke of a business down at once.


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I applied for a loan online. Big mistake. They put bad funds in my bank and Bank of America closed my account. No notice. No nothing and my direct deposit was posted and I have no gas, no food and they told me there is nothing they can do. I pleaded with them but found out they do not care.


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I have been a customer with Bank of America since high school. After 17 years of service, you would think that they would take some consideration rather than charging me. I did not know they were even charging my account until I got an alert stating that my checking account balance was below a $25 threshold. To my surprise, I have been getting a maintenance charge for the past 4 months. What exactly are they maintaining? I've stopped using this bank and there should be no "maintenance" required. Closing my account so they can stop stealing my money.


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Bank of America re-orders all transactions at the end of the day to intentionally cause any possible overdraft imbalance in the account. Then they charge $35 for all overdrafts based on their prejudicial re-ordering. Bank of America will also charge $35 even if the charge was less than $10. The customer reps and bank managers are polite robots reading from a script. They told me the bank did me a favor by charging me $35 fee for a $7 charge they alleged was overdrafted - that is, $7 overdrawn after they re-ordered all my transactions. In the context of a dispute about said excessive fees a rep explained "this is a business and we are here to make money." I was constantly referred to fine print on a policy document allegedly presented to each customer whenever an account is initially opened.


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The bank on 4343 E Broadway Rd Mesa AZ 85206 that have very bad services. I went today and I did line for 45 minutes and the people is working in the bank they are very rude and there's no respect to the customers. They have to fix all that or I'm going to close my accounts and go to another bank.


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So about 2 weeks ago I went out of town and there was fraudulent activity on my account so when I returned I called Bank of America to let them know and to get my money back of course. I was told that I would receive my money back in 24 to 48 hrs. Two weeks later I still have not received a dime. Then I call today and they keep me on hold with the first person for about 30 mins and the next for 45 to the point where I had to just hang up being frustrated and also busy with my day. It’s like the guy forgot about me literally. TERRIBLE BANKING COMPANY! I wouldn’t advise anyone to join them.


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Consumers be aware of Bank of America because they will hold you responsible for fraudulent activities even when it’s not your fault. I provided as much documentation trying to exonerate me from the fraud that occurred on my account and they still won’t refund my money. They decided after a week that the activities were not deemed to be fraudulent; however, now they’re deciding to perform a thorough investigation and I have to wait for 60 days. Shouldn’t a thorough investigation been performed before they decided to reverse my credit? 


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I am the POA (power of attorney) for an elderly widow who banks at B of A. On Feb 7, 2018 customer went to bank to withdraw some cash. Customer was asked to go into a room with a representative at the bank to discuss, what they believed, was a problem with her account. I have to mention here that the customer was with B of A for many years had and still has, considerable funds with the bank, suffers from dementia. The B of A agent told the customer that someone was stealing from her account and that she should do something about it. The client did not understand what they were talking about and the B of A agent showed her a statement either directly at the bank debit window or from an ATM machine in various amounts.


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On 7/2/2018 at 2:00pm after waiting for 15-20 minute in a long line, I finally got to talk to the teller and requested him that I cash out total balance loaded on a debit card from EDD. He said it is $210. I said the amount is about right but not exact since I remember that there should be some cents after dollar. He said, "That's all I see." I said, "Ok that's fine" and left. I used ATM machine and checked balance that showed it is $84.09. 


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I have been a BOA customer for over 35 years, with family using BOA for over 50 years. In the past ~two years their phone service has become apathetic and negligent, if you can even get service in under 3-4 hours of calling. This is despite my laughable status of 'platinum honors'. This bank ** ('to usurp') its customers by: damaging credit scores with fraudulent or reckless misinformation, failing to defend against incorrect merchant charges, obstructing your ability to dispute bad charges (Chase, Capital One- just click 'dispute' on the entry), hiring customer service agents that have no knowledge of basic banking matters, failing to answer the phone or provide service, re-routing attempts to contact local branches, insolent and incompetent phone agents that lack even a high school level of understanding of banking, agents that refuse to provide identifying information to file complaints against them.


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So I have held a business account with Bank of America for years. I recently had many unauthorized charges to my account due to a processing system for another company being broken and 3 months worth of charges were charged on one day. The bank charged me 7 overdraft fees... The bank reversed 2 of them and told me I was out of luck for the other 5... I tried everything I could to get them to help me out due to the circumstances. I spoke with supervisors and went into a bank and everyone I spoke with told me the same thing. Very unhelpful. I am extremely disappointed with this company and I am shutting my account immediately!!! 


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I ** hate this bank. Every ** day I wake up and there is a new fee on my account. For some reason I made 3 transactions in one day and because my account was on hold at the time the bank claims I had no money which I did but charge my ** account with 4 overdraft fee of 35 dollars. WTF. This bank is the worst. DON'T BANK WITH THEM. IT'S A SET UP FOR THEM TO STEAL YOUR MONEY.


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BoA and I signed a contract. I have paid them the contracted amount every month for years. Suddenly they claim that I must pay $200 more for some imaginary escrow account. I never asked for that or signed for it. They have destroyed my finances over this and plan to foreclose. I have lived up to the letter of my contract, but they plan to foreclose! Do not do business with these crooks. They are racketeering with pay more or we foreclose. Such extortion is a terrorist act. Looks like they need another lawsuit. Class action?


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Bank of America once upon a time had great products, customer service, and common sense practices. That however is a thing of the past, so it is time to end my relationship with them. They don’t care about the average every day working person, and that is evident in their practices. I had a charge come through before 9:00 p.m., and as soon as I noticed it, I deposited the funds needed to cover the transaction a little after 10:00 p.m. The bank charged me $35, denied the transaction for non-sufficient funds, but is still holding the money that I deposited to pay the transaction hostage! They charged the fee, declined the transaction right away, but I will have to wait until tomorrow to have my funds back! 


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After using BoA for few years, they charged me so much money on maintenance fee every month, while other banks don't do that. I decided to close my account. After talked to an associate, they convinced me leave the account open, and they don't charge any fee. So, today is 06/25/2018, I accidentally logged in my account (after around 6 months), found out I have been charged "maintenance fee" for 3 months. This is stealing, and I decided to call them again. After waiting for about 50 minutes, I finally had the chance to talk to a customer service agent, they said they sent me letter in the mail in January about the fee will be charge for everyone. NICE!!! And the fee is nonrefundable!!! NICE!!! Decide to close my account for good!!! People, go to Wells Fargo!!! They have way better service and fee!!!


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I had a case of fraud on my account and Bank of America doesn't refund me. They claim this is not a fraud while it is an obvious case of fraud! I opened an account and never received the debit card. I followed up and got the refund initially. After the bank refunded the money into my account, I have noticed recently that they have withdrawn the money from my bank again. The Bank of America position is, this was proven not a case of fraud as they used my pin code.


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I worked for Bank of America in card services. When I left the bank I changed my accounts to the ebanking. Last year, prior to this change that changed the ebanking accounts to CORE checking this year, I requested to have both account closed. Each rep gave every excuse not to close them but to have me call back until I forgot. I had 2 accounts with money in them. They did not mail or email any notification of this change...in fact I was told today when I logged in to find a negative balance from 3 month of $12 maintenance fees & on the other account $5 balance where the rest of my money had been taken from 3 months of the same type fee. When asked about notification, I was informed that notification was given in October in my online banking app, only! But they had an address and an email on file. I was told because ebanking account were opt out of paperless, they didn’t mail anything. I guess that excludes email too! 


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Back on February 17 2018 someone somehow got a hold of my husband debit card information in Georgia and made a purchase in Florida at a Mercedes-Benz located at 350 W. Capons Road Pompano Beach Florida. They purchase something their that cost 649.25. Bank of American called us on that same day to see if we made that purchase. Both my husband and I told them no we did not purchase anything there and we were not in Florida. They issue a new card to us so we thought this was done. We got our bank statement and it was still on there. We notify the bank and they issue a credit to us. 


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I had just moved here to California, and I was looking for a bank to begin having more proofs of residency for the future, so I decided to go to my local Bank of America to open an account. They were the closest, the most numerous, and easy to access. So I went to Bank of America, got hooked up with an agent, and started about making an account. I am a student, I am going to college, and therefore I have no income at the time. The agent, hearing this, tells me that we could open a "student account", this type of account prevents me from being charged maintenance fees, he said. So I asked "I will not be charged maintenance fees at all, correct?", I was told yes, no fees whatsoever. This sounded like a great idea because once again, I am a student, without any income. Maybe the odd $10 every now and then but other than that nothing. Fast forward to a month later and what do I see? A maintenance fee for $8.


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I believed a account to be closed. To my surprise there was hundreds of dollars in fees in my account. As I went to discuss this problem I was initially treated with a lot of respect by the representative. As I needed his boss to try to help the situation things went downhill quickly. I was told I was lying that in no way could one of his employees make a mistake or give me bad information and that he refused to help the problem the bank made. I do not recommend using the branches in Fairless Hills for any problems that might arise with your banking. I don't recommend Bank of America any longer either as the issues I was having were unexpected fees due to changes made in my bank account. I was suddenly being charged fees I was never charged before and had decided to close my accounts. This equals legal theft in my opinion.


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For nearly 8 months, my EDD debit card issued through Bank of America has fallen victim to fraudulent withdrawals totally nearly $1600. I contacted EDD, so informed me I needed to deal directly with BOA. BOA suggested that I file a police report and circle the transactions I insisted I did not conduct. They told me they were confident the funds could recover. However, shortly thereafter I was told that BOA made the determination that the transactions were not fraudulent and closed the case.


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My tax refund check was stolen (I believe by a postal worker) on May 4, 2018, and taken to Bank of America on 14th and Union Square in New York where they were allowed to not only open a checking account with my check (in my name) but also withdraw all the funds before Bank of American closed the account due to "fraudulent activities" (keep in mind I have never had a Bank of America account) the person had NO social security number, no utility or phone bill as proof of address. They created a fake date of birth (WRONG). 


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I'm definitely closing my account! I was scammed by an online retail company. I've provided all documents stating that I've tried to reach out to the company so that I could return and refund, even provided an email with false claims from this vendor, and because the company didn't respond, according to BOA, that's in the companies favor! If that's the case, all scammers can do that. I'm done with this bank and going to Capital One! : )


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Never in my life have I ever had so much problems with a bank! I just got this card 3 weeks ago. My card was blocked a week later. They never knew why or they couldn’t get into my ** account at all!! After waiting on hold for a rep for an hour or over EVERY TIME mind you They told me 2 weeks later it was because there’s a fraud report!!! So I just got my card activated. 3 days pass and guess what! Now my card is blocked AGAIN!!! I tried to pull out money to see if it was just the place I was at but nope my ** PIN is wrong when I used that same PIN multiple times!! Now my card is declining. I cannot use it anywhere. I tried to use it as credit like I’ve done before. NOPE! Decline! I have over a thousand in the card so I know for a fact it’s not because my money is low.


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I bought a house recently -- just barely, with BofA inflicting great misery, humiliation and incompetence on me. 1. I went personally to BofA to explain the circumstances before I traveled to the new location outside the US. Actually all that was needed was a transfer from my BofA savings account to the realtor's BofA escrow account. I showed my accounts to the genuinely helpful assistant at my location. The sum I needed to transfer had been resting in my savings account for months. Fine, fine, thanks for coming in. 2. I have had BofA accounts for 22 years. 3. Communication is difficult in the new location. That is true mostly of cellphones NOT registered locally and erratic Wifi availability. I pointed out that the casualness and dependability of American technological communication is not possible there.


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I have a checking account with BOA which I did not use and at least 4 years. They started charging $12 service fee monthly and mistakenly my wife choose this account for Amex credit payment which resulted in $35 overdraft. Amex reversed the charges but BOA did not reverse their $35 overdraft and with service fee standing now at $24 I have $ 50 that need to pay BOA. I called the pathetic call center for to listen to the script. I spoke with the manager who was also did not go off script but was also condescending. According to him one notice within the statement last year in October should have been enough. Long story short I owe BOA $50 for nothing. Who says you can't create money out of nothing. Good Job.


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I have been a customer for 18 years. I go out of my way to get to the bank because the closest one to my house is 40-45 min away. Well yesterday I was trying to deal with an issue with a fee I was charged and customer service was Awful, I then spoke to a supervisor and she was even worse!! They don't care about us! They did help me in the past but this time was not my fault and were NOT willing to do anything for me! With all the fees they charge for overdraft, monthly fees and any other fees is how they make money on us and I AM DONE! I am going today to a NEW bank to open up new accounts, not that BOA will care because if they did they would have helped me and the supervisor wouldn't have said, "Well if we have to lose you..."


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I just bought a new car and financed 50% with BOA. The auto is in my wife's name. After 2 hrs of attempting to set up an online account to make the payments, We finally got a live person on the phone. After answering the appropriate ID and account questions she was asked for the license plate # from a car she bought in 2004 and sold in 2008. Obviously that being 8 cars ago she failed the correct response. We were told we could only pay by phone monthly. No other option except to bring three IDs to a branch inconveniently miles away. Simply horrible customer service. I plan to pay the balance on Monday and screw the loan. I do not need this runaround. I usually use JPMorgan Private bank but this was set up by the dealer with a favorable APR. Never a problem with JPM Private bank.


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I have used Bank of America for both personal and business checking and a variety of savings accounts for 15+ years. On the front end, the staff at the bank are very attentive and caring people so this is not directed at them. But at least 4 times in the past 3 months, Bank of America has processed checks set up in the "bill pay" feature 1, 2 and even 3 days before they were supposed to be processed which has led to overdrafts because the funds were not present. Because they were scheduled to transfer the day that I wanted to have them processed not when BofAm decided to have them processed. In the past 5 years, only once was a check/payment processed one day in advance so on the front end it appears that Bank of America has found one more way to take a hefty "overdraft fee" on an overdrawn account. 


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Typical experience with Bank of America involves waiting long periods to speak to any customer service agent and a complete unwillingness to find flexibility in resolving problems. Having had repeated problems with unauthorized deductions from my account, and having misplaced my verbal password, both my debit card and checking account have been placed on hold until I can get to a bank branch. Normally this would be a perfectly normal request, save for the fact that I am wheelchair bound, having great difficulty traveling outside my apartment. While I offered to email any number of copies of photo identity documents, none of these was acceptable. Ultimately, I will have to get assistance in getting to a bank branch, with administrators of the service apparently having no interest in providing help in difficult situations.


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Countless times now and I mean every other transaction I do this. Bank wants to put restrictions on my account and put a hold on everything for what they call unusual activity. Really! When does buying a few things off eBay under my own account then going to the atm and putting in my own pin in unusual activity. This is and has been a major inconvenience. After sitting on hold for over an hour making me late for scheduled appointments, a CS rep wants to say, "Sorry sir but it's for your protection." I can understand a couple of times but now sorry isnt good enough! 


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BOA has consistently missed the payment due dates on Bill Pay items that require a paper check to be mailed. One payment check never arrived. When I complained to BOA, they blamed the Postal Service, and have not been responsive in doing anything to correct the problem. Therefore, the Bill Pay service is only reliable, in my experience, if the payments are processed electronically. BOA should process and mail the paper checks more in advance of the due dates.


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I made a deposit. The bank accepted the deposit and made an amount available and put the rest on hold to be available on a certain date. It's printed on my receipt what day it would be available. That day came and they put the entire check on hold and did not honor the availability date. Keep in mind, several bankers called and verified funds. The other institution verified it had already been paid. The point is, don't be a ** teller and lie to people by printing inaccurate receipts. The other point is, act like you're a human when talking to a customer. Customers aren't robots. The last point is, if you have been paid on a check, don't hold the customer's money way past the date you said you would make it available. Horrible business experience with this bank. Absolutely horrible.


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I owe these people money, but they have refuse to send me a bill or statement. It's not much but it's an outstanding bill! When I called (or even went over to the bank) all they do is tell me to log on to a site I have ZERO access too. I have no clue what my account number is. I have NO BILL OR STATEMENT! After waiting two years, I just gave up. I think they sold it to some mouse-house bill collector and I refuse to respond to any of them, because most of them are frauds (I lost money to them in the past, then found out it was a fraud from the government). So far it's not on my credit. But I want a bill or statement, something that actually says I owe the money how much!


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Whenever I have a problem I can usually handle it over the phone. I have several accounts and I wanted them all linked online. It took me about 15 minutes over the phone to link 3 accounts and close one.


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Long time customer. Good for free checking. Tied with my savings outside for better return with my charge card into my checking. Works well. I get extra cash. That is nice. Never a problem.


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So, I am not a customer of Bank of America, nor will I ever be. My truck was broken into and a paycheck addressed to me was stolen. I had already deposited it in my account mobily. The person who robbed me wrote my name on the back of the check and paid it to the order of themselves, or likely to a person's identity they stole. Turns out Bank of America approved the check, gave the thief MY money, which in turn was taken out of my current bank account since it was deposited twice. Should I have destroyed the check after depositing it mobily, yes. Should Bank of America blindly have taken a third party check with no questions, no. How could they have let this happen? Was a teller in on it? Either way I will be contacting a lawyer.


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I have had a great experience with mortgage, auto loan, credit card, and banking services. The bank apps are easy to use and secure except Bill Pay which can be confusing. I do have my retirement IRA roll-over with them that gives me a higher customer status, includes better loan rates and cash back on credit cards.


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Online access is a nightmare. Incorrect information submitted to Consumer Financial Protection Bureau against customers. Refuses to correspond in writing. Unethical practices and horrible customer service.


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I really wish there were no fees at the Bank of America. I'm on a special safe balance account which has no overdraft charges, but a 4.95 fee each month. That fee is a waste of my money.


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The credit card they offer is great and I would have loved to have kept it but wasn't able to in the consolidation. The points they offered were great and I'd love another one.


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I like the tellers we have here. They are great at customer service and it is the main reason I use this bank. Security for your credit card is pretty good at Bank Of America too.


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Bank of America refuses to allow online access, then penalize customers. They have outrageous fees and they arbitrarily reduce customer credit lines to intentionally harm credit scores. No responsibility to customers.


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I have had numerous accounts and mortgages with BofA over the past 30 years. Bank of America used to be a World Class Bank. I can no longer profess this to my clients and renters. I used refer people to use BofA but I no longer do so. I have been given contacts to resolve issues. This worked for awhile, however after a period time. New and the old issues would reoccur. As I communicated with the local branch... If they could not resolve my issues. I would resolve them myself, by move accounts away from BofA. Thus far, I have close 3 accounts, and move my money market to other banks which appear to want my business.


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I have banked with BofA for nearly 8 years and the first 5 of them were just fine - free checking, linked savings, only requirement at the time was to always use ATM services in order to avoid teller charges. Ok, no problem there. Then I began seeing charges on my checking account, which was no longer a free account, apparently that type of checking account no longer exists so I was moved into the fee based checking. Not happy about this at all, but as long as I kept money in my savings and maintained regular direct deposits I would be fine. 


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Been with Bank of America for many years. As a Preferred Customer I experience many useful perks. The savings rates for CD's, regular savings and checking is dismal if any. I have always been treated well at my branch and with my BOA Visa. Security is excellent.


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Very displeased with the inside banking customer service, the lines are excessive during peak days, hours. Refuse to have more than 2 tellers on to operate all including drive through. Excessive fees. Nasty attitudes.


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Been with BOA since it was LaSalle Bank - sorry we still are! I state "sorry we are" for a few reasons. First off, there is NO customer service anymore - it's gone by the wayside in our estimation. I think the final crux was the taking away of the drive up teller windows. We are all for times changing and the like but we are paying for these services and, as such, we seek these services if we so choose. If we don't utilize those services then that would be our choice - not the banks. Not when we're paying, in our opinions, for something no longer available. Further, now it is only just ATMs and here again two ATMs doesn't account for enough machines for usage - not when cars are lined up. Very disgusted with this bank for sure! Eventually looking to say bye-bye but, as with anything, other items on our to-do presently take precedence but we will make this change in the near-term!


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The bank employees are very nice and efficient and the bank is always clean and tidy. However, I have not been able to use the on-line banking, it would not accept my password and did not ask me any security questions. Another branch ran debits before credits and were going to charge an overdraft fee, but the local branch helped me get it straightened out according to their records and my receipt of deposit. I haven't paid any service charges yet, but will be sometime this month. I understand a lot of people are upset about the service charges, but I understand that the bank needs to make a profit.


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Very hard to get to a human at Bank of America and often the wrong one. Get passed off to someone who really don't know or can't help. Often had to resubmit duplicate copies of docs. One branch often have no idea of what another branch has done even though transacts were suppose to be entered into the computer system.


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My only issue with the Bank of America is that the charge for the safety boxes is higher than it should be especially since the contents are not insured.


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Any and all experiences I've had with Bank of America has been positive. Even with closing out my mothers account after her passing was stress free. Everyone was super sensitive and walked me through every detail.


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In 2010 they allowed a merchant (who was a scam) to debit $10k from my account. The next day another $5k and then another $4k, a day later. That was my debit card account. Then they allowed the merchant to charge items worth a total of $8k on my BofA credit card account. They advertised that they were monitoring my account 24/7 for any suspicious activity but they did not find these transactions suspicious. They were complicit, as was the payment processing company for the merchant. They ignored their own policies and these merchants used hundreds of different names and had several merchant accounts with the bank. They also had many more chargebacks than the bank was suppose to allow. They knew who they were dealing with. 


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My Properties CWHL 2006 - I had a Countrywide Loan 2006. Massively toxic and promised rewrites, freeze modes and all other lies told by Bank of America's Executive Offices: Wendy **; David **; Zachary Harrod; Matthew **: Vanessa **: and a many other TOP LEVEL LIARS aiding in stealing property. My Note was accelerated in 2007. "Never Decelerated" to which caused a Note Called due shortened the Maturity Date to 2007 and Expired under All laws to enforce any foreclosure. This expired under UCC 3118 at Six Years. BANK OF AMERICA AND NEW YORK MELLON BANK DID NOT CARE... instead they ramped illegal acts; TRESPASSED into my HOME; Caused massive harm; NONStop lies and forced into a BK to stop illegal property theft by false measures. THEY HAVE CONTINUED TO ACT GAMEY ALLOWING NATIONSTAR AND SHELLPOINT TO PRETEND TO HAVE A "OWNER" When no truth exists on that matter either. 


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Since Bank of America consolidated two banks the service is faster and the ATM doesn’t break down as often. We don’t use the drive through because the lines are too long.


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Fast and easy bill pay system, overdraft protection, and few glitches work for me. I feel their security systems are among the best. Fast service for lost cards too.


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I have had Bank of America for many years and many moves. Very pleased with their services. They are very explanatory, have lots of patience and are more than helpful.


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I went with Bank of America due to my whole family banks with them. But someone at the bank make a mistake on my account which they fixed the problem but it should have never happen. It cause me problem for a moment.


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BOA's customer service is spotty, even at the same branch. Some employees are very pleasant & very helpful & some need to be fired immediately for disrespect, rudeness & an arrogant attitude. All of these creeps have been young females (to an older female!). They have your email info & are constantly marketing new services to you but do not inform you of changes made to regular checking account banking. Their credit card rates are reasonable & their online banking is very good, but I wouldn't advise banking with them unless you want to feel & be treated like a 6 year old who neglected his homework or didn't study for a test.


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I've had anything from a terrible time, especially with customer service, to what I would say decent... Everything from refusing to cash a Cashier's check...to randomly adding fees on my mortgage. Emailing seems to get a faster response. Calling is usually a waste of time.


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They have lousy customer service and they absolutely do not protect the consumer vis-a-vis credit cards. I would not use them ever again, no matter what!


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Bank of America employees belittled us and provided mediocre customer service while we banked with them. Actually ended up closing all accounts with them at the end of our mortgage. Also charged too many unnecessary fees.


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If you want to see a down payment of your house frozen & all accounts closed without explanation then feel free to keep your money there. They sure know how to freeze your assets for months & give you panic attacks every hour while you’re waiting to get your checks in the mail that still hasn't arrived after 2 weeks of closure. When you call for explanation or to check status on your funds you’re treated like a criminal by their closure department. Apparently Bank of America is scared of its own shadows & can't provide its customers with service. They close accounts based on simply having large balances, based on inactivity, based on being a high risk profile meaning racial profiling of Americans who share ethnicity’s with countries under sanctions even if US citizens, based on receiving money from foreign banks or having crypto accounts or if you cashed your $20 dead grandma check from what I read.


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I’ve been a Bank of America customer for about 25 years, and they classify me as a Platinum account holder. Not that I’ve done anything special to warrant this, but there are advantages. I’ve been generally happy with them and no huge complaints.


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I liked banking with Bank of America. Unfortunately, they closed their branch in my town and someone else bought them out. There is a branch about 25 miles from my home so I had to go with the new branch locally. I was disappointed not being able to do banking with Bank of America.


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Bank of America can't count they debited my account twice for the same transaction and I had to wait ten days to get it straightened out. I was disappointed in the service I received considering how many years I stayed with this bank.


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I really enjoyed banking with them, they closed their bank here in Hobbs. And I need a local bank, that's the only reason I changed. A very good bank.


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I had bank fraud - someone was able to order a debit card and rack up $7,000 worth of fraudulent charges. Bank of America claimed they called and got authorization for the charges, even though there are no incoming calls on my phone that day. They did not read the police report, work with the Casino where the charges were made, or look at the footage from the ATM where the charges took place (to see a man of a totally different race taking the money out of the ATM). HORRIBLE service. Now I have to sue them for something that Chase, American Express or Wells Fargo would have resolved by now.


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My bank account was frozen without warning or explanation. Yesterday 5/17 I looked at my account online and discovered my available funds were no longer available to me. I was completely confused and decided to contact customer service. I called the number on the back of my debit card. I spoke with a teller who informed me that she "thinks" my account is frozen because of suspicious fraudulent activity. This was an unacceptable answer. I asked to be escalated to a supervisor. After holding for 20 minutes, I finally spoke with a woman who said the same thing. This totally confused me. I asked multiple times for them to explain what transactions on my account would make the bank assume I was committing fraud. I was only told because of the amount of transactions and the large deposit I just made. ARE YOU KIDDING ME? 


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Not all branches are the same. However, the branch I use always is excellent in their services in all respects. Personable, get to the point and fix the problem.


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I have been with BofA since 07/05. OK bank! Reliable, secure, close. Lots of locations in our area, easy access, many ATMs. All in all a good bank but fees are a bit much, transfer, monthly etc.


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I get efficient knowledgeable assistance with respect. I've been valued and know my banks employees by name and they know mine. I'm thankful for the help and guidance I've received.


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This bank is very useful to me and my business. If I have a problem, the person who I talk is always very knowledgeable about the bank's policies, and answers my questions without being rude and offensive.


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Bank of America is by far the most difficult company to deal with I've been exposed to up to this point. I'm a Vice President for a Registered Investment Advisor and have been in the banking and financial services industry my entire career. I originally went to BofA's website to pull a wire transfer form for a client who was requesting to wire a sizable amount of funds out of his BofA account, into his brokerage account we are managing. This same client also requested that I get BofA's information for sending wire transfers back into that same account over time as well (i.e. an income stream). 


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I have money from one bank institution to Bank of America on an automatic draft. The money is never there on time. For the last three months I have been getting notices the money has been transferred but BOA has not paid the car payment on time.


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I would never have an account with this establishment. I had a check for $5.00 drawn on this bank which means the company has an account with them. Well they refused to cash the check unless I pay them $8.00 to do so. How utterly ridiculous.


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BOA has always been there when I needed them. Several times when I had charges on credit cards that were not mine they reversed them immediately. They also contact me if they see any suspicious charges.


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I wouldn't join Bank of America ever again! Too many charges on ATM different banks etc. You're also not treated like users should be. I have always treated everyone the way I want to be treated.


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I just came from Bank of America check. I received a check from a past account that I have, and they charge me $8 from a $22 check, unbelievable! I asked the teller if she can waive the fees since it was on a past account and she said. This Bank of America is located in Modesto, California on Oakdale Rd and Briggsmore.


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I do not understand why the deposits of money were made before midnight, do not count because it is not in the Eastern time. Bank of America we don't live on the east coast. They have to train their employees to give us the right information. We don't live in the East zone.


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I had an account with Bank of America when I just opened my small business, I asked for a small business loan, they were not willing to help. Always charged fees without any compassion towards the person or situation. I had to wait long to speak to a customer service representative to find out that they had no intention to help.


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Having to deal with this bank after the death of my aunt and both parents has proven to be a nightmare. Even the bank manager has been unable to solve the problem.


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I am currently a member of Bank of America and have been a member for over three years. Their customer service has been very helpful in areas that I needed regarding my account. Never have I had any dispute with them or have had problems with them or my account. I believe their services are excellent and satisfactory.


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For the past several years I have helped support my son who lives in another state. Each month I send him a Western Union transaction. B of A issued me a new credit card in April, so I used it to send my son $100. WU charges $8.95 for the transaction. When I received my B of A statement I was charged an additional $10 fee for me utilizing WU. Now we are up to usury levels that only loan sharks can boast of. $18.95 to send a $100 is absolutely nuts. Nowhere in B of A's material did I find a disclosure for the fee. On top of it I have used multiple banks and none have ever charged me a fee using WU. When I called B of A customer service they were animate that the fee is justifiable. 


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I have my checks direct deposited and my funds are always available when they are supposed to be. I hardly ever go to the bank but when I have everyone has been helpful.


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The one big problem I have with BofA is, There is no way to talk to a live person with questions involving my checking account. You can inquire about your credit card, your ATM card and your debit card, but not your checking account.


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The customer service at BOA is by far the worst of any bank I have ever done business with! It appears that they do not want to do business with the general public.


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I opened an account with them in 2014, they tried to take my money. They said my credit wasn’t good enough to have an account with them. I had to hire an attorney to get my money back.


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Every time I go to their office or call them they are very helpful and accommodating. When they made the mistake of putting my money in the wrong account and fees were applied to my account, they waived the fees.


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The customer service was not so great and my account was hacked three times within a year. Now that is terrible account security. Finally, the checking account fees are exorbitant.


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I was setting up a trust acct. with funds I already had at the bank and they gave me the runaround asking for different documents for weeks and then said they couldn't do it so I closed my accts.


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I’ve banked with Bank of America over 20 yrs. Home mortgage, credit cards, checking, savings and CDs. No complaints. They have been helpful in the bank as well as by phone.


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I really love this bank, the customer service, everything. I would and have told my friends about the prompt professional and courteous service that my Bank of America provides.


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We started using BA in 1999 because we moved to an area that had many BA locations. We also liked the ease in using the bank cards. We continue today for the same reason.


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Bank of America get a little of happy at times but all in all it is a great bank. Customer service via phone is amazing. Always helpful inside as well. They need more rewards. For long time customers with less hoops to jump through.


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They made what should have been a regular request, an ordeal. And when I attempted to make a deposit into a friend who was ill, I was told unless I was on the account, I would be unable to deposit any money. However, I know that if I had just used the drive up or just submitted my friend's picture ID - It would have been done. What is wrong with this picture?


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Been a BofA customer for 38 yrs and never a real problem. But a few through the years have been corrected quickly, correctly and always to my satisfaction.


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Bank of America has many ATMs and all the services you'd expect. The problem is they don't care about their customers. They only worship the almighty dollars and they try to make a buck at your expense everywhere they can. If you're poor they are even worse. Great for convenience but not the type of business we want to foster.


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BOFA recently closed the two remaining branches in my area. There is now no BOFA in either the county I reside in, or the one adjacent. Therefore, no personal contact, and no way to do any banking other than on-line, by phone, or thru an ATM.


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A terrible experience in applying for a loan. I had to apply twice since my pre approval for the auto loan I applied for expired. The process was inconsistent. The wait times were long. The people you call in to speak with will listen to your entire story then ask to transfer you to someone else. When this happens you get to tell the entire story again. Rates are decent - but if you are looking for an auto loan, I recommend looking for banks that are local to your area. You will likely be able to find a rate that is lower or at least as good as BOA. You are just a number to BOA and you are barely even that. It is apparent from every interaction I had with the company that they did not care whether they got my business or not.


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In the last six weeks my bank card has been frozen 3 times because BofA states the places I've been have regularly fraudulent activity. I asked "What? Am I supposed to move?" I also stated the transactions are places I normally go to. The second time it happened I went into a nearby branch, waited an hour to speak with someone to have them help resolve the issue. I am set up to receive notifications by text and email so that I can verify the transaction by email or text at the time they freeze my card. In all three circumstances I did not receive any notifications.


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I know they have to make money but the fees they charge are ridiculous. If you got a pile of money you can pay it. The little man it hurts. They also need to teach people more customer service and check them to see how they're doing with the customer.


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Bank of America have excellent service period. I never have a problem with logging in mobile banking and can access funds at all times anytime. It has been the best bank choice I have ever made.


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They are a typical corporation. They do not consider their customers needs first. This is made clear by their additional fees, simply to use your own money. I dumped them as soon as I found a credit union I trusted. They maintain contact with me whenever there is something questionable on my accounts, make sure my accounts are protected from fraud, and have better customer service than any bank I've dealt with.


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Bank teller very unfriendly and stand-offish. Did not like the experience. I have been there more than once just to make sure I was not imagining it.


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I recently decided to open a 2nd checking account and chose Bank of America because there is a branch close to my home. This was the biggest mistake of my life! I had a check from an out-of-state-business to deposit when I opened my account. The check was for $15,000. I deposited the check and was allowed to withdraw $200 against the check. I opened the account on a Saturday. When I deposited the check I was originally told the hold on this check would be a full 7 days. Then, when I logged into online banking I noticed that it said the hold would be 2 days less. That's good news, as this was the ONLY money to my name. I mean, I had ZERO money to eat, put gas in my car, feed my cats, etc. I REALLY needed this money and I needed it ASAP.


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I opened an account 1 month before my house sold. When I got moved in went to Bank of America with my Cashier check from my own bank that I received in closing on my home... I was told because of the amount it had a waiting period which is fine. My daughter Carol ** and myself were in the bank when the teller stated my funds would be available May 11 (this was May 4). I go in on May 10 to check on things because a young man at the Tallahassee branch on N Monroe stated they called and was told the money was at Money Bank which was not truthful. My daughter contacted Bancorp South where I got the cashier check from and closed my account and she stated they only use money bank in Ok for the ability to use cashier checks. She stated all Bank of America had to do was call them and would have gladly verified or faxed verification.


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Every time I go in Bank of America the line is always full inside and the drive thru. I have NEVER got out of there in less than 40 minutes. 1 teller for the drive thru and 1 teller for the inside. Just today 15 people in line and only 1 teller but 3 people in their offices playing with their computers instead of trying to help with the customers. This bank is like this every time I'm in there. When I did get to ask the teller why is this bank so slow, she said that they refuse to hire any help. All of my friends have stopped using Bank of America and I can see why. NO SERVICE. I have told my wife to stop our direct deposit and any other services we have there. I moved from Michigan and NEVER had this problem. I've been in Plant City 5 years and this is a serious problem you people have. I just don't understand how you state that service is your number one goal. Suntrust here we come. I guess I was stupid to think it would get any better.


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I have been a Bank of America customer since 2011. I recently moved out of state and opened up a private checking account that linked with my joint checking and savings account I have with my boyfriend-now ex boyfriend. I transferred money from our savings as we privately discussed on April 23rd, a hold was placed on my account the following day claiming it was fraud. I called a representative and they told me the issue would be resolved within 10 business days. Which would have been May 8th. I have spoken with over 15 employees at this bank including going down to a branch twice, customer service, an investigator that treated me like a criminal, as well as their fraud department. Every single time a different answer.


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Customer service is like talking to Trump, they tell you one thing and do the opposite. They take your money fast but take weeks to refund or credit your account. Come on, you need to pay bills faster, refund money faster (like Amazon). And EVERYONE AT BOA SHOULD HAVE TO BE ON HOLD FOR 30 MINUTES OR MORE, BE TRANSFERRED, PUT ON HOLD FOR ANOTHER 30 MINUTES, all the time having to listen to that God awful message that you cannot mute. There needs to be a silent option when you are on hold. Of course we know we can use the bank app or see our balance online. We are never calling about that morons. BOA is too big to care about you.


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This is not a major consumer service problem, but gives me the incentive to move my money out of Bank Of America, to a bank that would appreciate my money. I normally order $2 bills in bulk from another bank, but thought I would give Bank of America a try to see how well they can do in dealing with me, a special "preferred rewards customer". Well, it took 2 phones calls and about 6 minutes to get through to someone to take my order. After that, I called up the Bank of America customer support to comment about the lousy service. The employee was very helpful, and said he was going to file a report. Since that time, I never got any call Bank of America or even the branch office. And yes, I'm still waiting for those $2 bills.


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There's usually a long, slow moving line inside the bank, so I deposited my city payroll check through the ATM. Then, the printed receipt stated the entire amount of the check would be on hold for 9 days! The reason stated was as follows: A hold was placed on your check, because check specific information indicates item may be returned. So, since I needed at least some of the money before 9 days, I went inside to speak to the teller. She said, if I had waited in line and deposited it through a teller, instead of the ATM, I could have got some cash from it. 


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Over the course of two months with BoA, I have had; $125.00 according to an agent I spoke to, "disappeared" from my account, I have had holds placed on my account for simply purchasing music from Google Play which in turn caused the transactions to post after the effective date resulting in an overdraft charge. None of the 7+ agents I have spoken to regarding the charges on my account have been understanding or able to assist me without either, blatantly insulting me saying things like "you're an adult, you should know better..." or by deflecting the charges to other companies like Google. One agent told me to contact Google, and after asking the agent to help me contact them, told me "neither me nor my manager can help you." Why have a customer service phone line at all?


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I contacted Bank Of America about a bill that was in processing on 5/1. I explained it was not supposed to be paid to the 14th and I had another bill already submitted by my insurance company before that one. They told me they cannot stop transaction and if called after processed they would return fees. So I called back after processing to find out they also switched order of transaction and bounced 2 payments. There was enough money to cover insurance but because of changing processing order and electric bill was higher than had 2 bounced. 


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On May 7th, 2018 approximately 12:30 pm I called BOA about an unauthorized hard inquiry on my credit report that appeared on April 21, 2018 that I did not authorize. I spoke with a rude unprofessional supervisor named Kate, she was not helpful she claimed I owe an unpaid debt that was from 2007 over 11 years ago. I told her I do not have a checking or credit card. I'm only calling because BOA pulled a hard inquiry without me authorizing it.


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Very dissatisfied with Bank of America Customer service Mgr. I had a direct deposit and a debit that showed processing at 2:00 am on the 4th. So, to me everything is good. At 2:00 pm on the 4th I get an email that says my account was overdrawn on the 3rd? I call and the CSR tells me that the debit processed on the 3rd and the deposit on the 4th and he can't help me with the fee? When both of them showed processing at 2 am on the 4th? I have a problem with this!!


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Do not bank with Bank of America! They are deceivers, liars, and do not care for their customers, only about the profit and money they gain. I have gone TWICE to the Bank of America at Cortaro, Tucson to retrieve My MONEY from my DEBIT card after closing the account with them. First of I closed the account because they charged an overdraft fee which I acknowledge. It was not banking error, and called them to explain that I had the money in another account but if I would have gotten an alert of the account being in negative at the moment I would have transferred money and the overdraft would not have happened. Mind you I have this account since I was 16 over 6 years of banking with them. 


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I received my first email correspondence from Bank of America regarding my automobile loan on April 28th. The subject was titled "Your Installment Loan Statement is Ready in Mobile and Online Banking." Great, now I can finally pay my first bill, I've been expecting this, I thought. I followed the view statement link in the email, and was unpleasantly surprised to find not one, but two statements there. The first statement, according to the website, was received 4/26. That is understandable as I was informed by a Bank of America loan officer that I should expect to receive my first bill about 60 days from the purchase date of the vehicle. I purchased the vehicle on March 2nd. 


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Went to branch in Elgin on Randall Rd. Poor customer service. No one knew their job. All the tellers should be trained. My worst experience in life with a bank. Will NEVER go back to that branch. Not even a free sucker. Left there, went to South Elgin branch. Angel ** is the best. Took time to explain the situation to me.


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I've had a Bank of America account for several years. A few years ago, the local bank closed. I stopped using the account. I forgot and left $20 in it. Come to find out they've been charging me $12 a month for not using the account. Now it's overdrawn. And they won't close the account till I pay the fees they overdrawn... BS.


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I've been a Discover fan for a while. Extraordinary customer service, wonderful promos, user-friendly mobile app, and the list continues... Last year I decided to transfer my Discover balance to BofA because of a 0 % APR promo they had going. They are the opposite in every way. Just trying to get a human on the phone is difficult. The wait time is usually long. The first time I tried to pay my bill, I spent 3 days trying to get them to connect to my bank as they wouldn't accept a debit card for payment without a full process behind it. And since it took 3 days to connect? They hit me with a $38 late fee. This month I submitted payment on the due date but it didn't process until the next day. The minimum payment process completed and THEN they hit me with a late fee. I called to ask if they can waive this since they obviously received the payment before they even sent the late fee, and she said, "No. We cannot."


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On April 17 2018 I purchase an online account with Bank of America trusting that Bank of America will be a suitable account for me to start my bank process out of Houston, TX area. I started my income tax online with TurboTax and after Bank of America approve my account I given TurboTax my Bank of America account. I place additional money inside my account with Bank of America. Now trusting everything was ok TurboTax alerted me stating that my money had been approved with an approval date. Then I went online and Bank of America told me my account had been lock. 


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Went to deposit money and checks at Bank of America location. Inside the branch was packed and as every Bank of America location always is. Went to ATM where they offered new service called cash checks. Deposited my paycheck. And offered half of paycheck and cash, and other half deposited in my account at later time. Got the cash and then deposited back into the account. Now instead of BofA depositing the check half, it processed it in full. But the strange thing is that it showed me on my end of my account was the half from the check waiting to process so the amount of money. 


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In January 2018 my account got hacked and $300 were taken out, I opened a claim and BOA provided me with the credit to cover these charges. In April 2018, I received a letter stating the claim has been denied as BOA had reached to no conclusions on this claim and were not able to prove that my account got hacked. It said they will remove the credits provided. I called them immediately, provided a written statement as per their request, BUT they STILL took the credits out. I cannot believe that this is how an institution treats their clients, NO protection, NO assistance. Do not bank here.


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Today I got two fraud alert emails concerning fraudulent charges on my account. With cards in hand I called the number to call listed on the email. When I called in they were unable to ask me about the charges because in order to verify it was me they had to sent a code to my phone. I told them I don’t have that phone number anymore and I don’t have a US phone currently as I am living out of the country for 6 months. They cannot call an international number and that is the only way for them to verify me. It doesn’t matter that I could answer any question. They can’t send a code to email (apparently just fraud alerts). I also can’t transfer money from my BA bank account as I have no phone to get yet another code.


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This has got to be the worst bank. They put through items on your account to benefit them! Went to bed last night and everything was ok and woke up to overdraft fees. All items would have went through if they had put them through the way they were purchased! Instead they put items through, so my account was overdrafted twice!!!


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Been banking with Bank of America for more than 5 years, been pleased with all the aspects of their customer service, they take a good care of me and my family & friends. FYI, I opened Chase accounts and after few months had to close due to bad customer service experience, and then had to deal with Wells-Fargo, and got scammed by their associates so had to close everything. So, since I moved all my banking relationships with Bank of America, I felt secured and with the right alert setup through their app, I get to be on the top of every single tinny process regarding my accounts. Just a humble advice, if you'd manage your finances in the regular and decent way as the majority of bank customers, you'd end-up with free accounts, no fees, and even more and generously rewarded as I do. Truth and nothing but the truth, so help me God.


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I’ve been a long-time customer Bank of America and I was treated like I was a criminal when somebody hacked my account. They have poor customer service skills and don’t know how to treat their longtime customers. It’s very sad that you bank with a company that long and they can treat you so badly like you’re worth nothing and your business means nothing. I’m considering and changing banks and after all this that I went through aggravation and being upset that somebody went in my account I don’t believe I’ll be banking with them anymore. This experience had made me think twice about staying with Bank of America.


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This branch is in American Canyon near Walmart. I withdrew money from the ATM, and I wanted to have a $100 bill. I asked the teller if she can help me, and she said I have to go in line just to help me. Then I approached the, would it be a Branch Manager, that just stands there and staring at depositors, to help me have a change, and for god's sake, she told me that I have to go in line just to change my money. This bank really needs to train their employees, they are really not helping. This bank has a poor customer service. Too much different from Wells Fargo who helps in every way. Maybe you can ask Wells Fargo where they train their employees so you can go there, too. POOR CUSTOMER SERVICE if I may say, in all branches.


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Have had a credit card and checking account with this bank since December, 2017. In that time, of course fraud, atm ate my checks, customer service people need a lot more training. It has taken me approximately 1 month to try to have issues resolved. Your customer service people don’t know what they are talking about and just make things up as they go. When calling customer service, of course, the yank game, never obtaining correct phone numbers, constantly have to request to talk to a manager or supervisor and even at that level am not sure they know what they are talking about. Too much time spent trying to resolve an issue, talking to too many people, having to repeat myself too many times, in my analysis, just as bad as every other banking entity out there. I am getting rid of banks the same way women get rid of men. 


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The most unprofessional bank I have had to experience. Made it impossible to deposit money into my mother's account with a check. After waiting in the drive thru 20 minutes @ 11:30am, went through the whole process, verified all my mother's information, and before I confirmed the appointment the teller said I had to go inside the bank to do the transaction, without any explanation. I went inside and waited another 35 minutes, now it's 12pm, 6 people in line 1 teller!! Really during lunch time. I will encourage my mother to change banks ASAP. This location is the most ** unprofessional bank I have seen. I see that I need to stay on my side of town for professional service!


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Bank of America has to be the shadiest bank I ever had to deal with. And I worked in Banking for 8 years. They charge you a fee for everything even if that fee overdrafted you. I was trying to get items balanced. I watch this account like a hawk. An overdraft fee posted. But before the item tried post. And the next day the same thing because it was all in pending. I called the bank right away totals were over 140. Not only was I treated like a idiot, I got a lecture. So I paid the fees and have a new account with Ally. No monthly fees. That's what Bank of America did next. I left 1.27 in the account. Checked my balance, and two days later, again 1.27 suddenly I'm overdraw. IT WAS THEIR OWN 12 MAINT FEE THAT OVERDREW the account.


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Loan paid, BofA sent auto loan lien release to NY, not AZ. Asked for copy of lien release and will not send out. Took 45 min on phone, customer service rep horrible support, didn't know what to do, needed to talk to supervisor 3 times.


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After 20 years with them they froze my account until my daughter, who was placed on the account only as a pay after death did not update her information. She has no access to the account or any way of doing so without physically going into a bank... which she did with her Driver's License, marriage license (name change verification), W9 and social security card. They would not accept that as proof of identity because the SS card still had her maiden name (which the marriage license showed). They are refusing to pay my scheduled bills which we create late fees and drop in credit rating. Can't cancel the account because I have no access. They suggested I cancel when I can open a new account. FAT CHANCE... I feel they are almost committing theft or extortion at this point.


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The reps are rude, disgusting like they are paying you child support. Supervisors are worse. They act like you bothering them. That bank I think is about to go under, in the bank you can only give money orders no cash. The cards you have to wait weeks for, you will be sitting in the dark by the time you get a card. Wish they switch to Chase. Bank of America is unreliable and customer service is worse.


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I just did a international wiring, besides $45 wire fee, they charged extra $12 SHA fee. The worst thing is they deduct it from my sending money and the receiver got insufficient amount and affected my transactions. When I called BOA agent, they told me they did not charge it, but I got telegram copy from receiver clearly says sender's fee usd12 and type is SHA. What a horrible service and cheating bank.


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Horrible customer service!!! I have been on the line holding to talk to someone for 20 minutes now, that is ridiculous, not a way to keep customers!!! Will def make me look at other banks, either you are trying to be cheap and don't have enough people or you are using people from ** that can’t even help because they barely speak English, either way it sucks!!!


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So for the past few months or so I’ve been noticing that Bank of America have putting overdraft fees BEFORE the allocated time they give customers (3pm). I went to bed last night a little before midnight. I wake up to my account being -$200 (including a POSTED overdraft fee). KEEP in MIND my account was current when I went to bed. Since when are they processing and posting overdrafts overnight!?! Like seriously!


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This bank does not care about their customers at all. I had a dispute that started on 2/5 and I talked to a very nice person and tried to resolve this which he said was resolved and I saw the money go back into my account and thought that was the end of it but little did I know that there was another document being sent to my home that I would need to sign and return or the claim would be denied. I was never told of this at all and it was only mid March when I saw the money come back out. Then called them again and they said they were waiting on this document. I told them I wasnt aware and they said, "Ok. We can send/e-mail it to you," and she asked for my e-mail. I then waited a few days and saw nothing, I called back again and was told, "No. These cannot go to e-mail addresses..."


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My handbag was stolen from my car. In it, was my Bank of America debit card and my driver license. I IMMEDIATELY called the bank and was told not to worry, a replacement card would be sent. It was. Then, 3 weeks later, the bandit went into a Bank of America and presented a phony check for $2,245, which the teller cashed, and which bounced and threw my account into being overdrawn. They told me not to worry and issued a credit. Then 2 days later, the bandit did it AGAIN, for $2,345. Again I was told not to worry. THEN, 3 months later, they "concluded" an investigation (of which I had no knowledge) and claim that it was NOT fraud, and reversing the credits -- so I am responsible for $4,600 of THEIR failures to prevent fraud. I try to call them -- sit on the phone for HOURS and then get someone with no authority who just says they are sorry. Curious to know if others have had this experience.


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Offered $50 for using the mobile app. The application produces a bunch of error. When called BoA, the representative kept me on the call for about an hour troubleshooting their app. Then she told she's going to call back. Finally, I have to call BoA myself. They told me that I'm not qualified for the promotion, but they can file a complaint against the agent for promising me the wrong things. Such a waste of time on the application that doesn't work and the calls! Worst experience!


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Bank of America is not only the worst bank I've ever used, but just in general the worst service ever provided regarding anything. Their app is complete trash and not helpful in any regards, often making you login over and over for no reason. For any check deposit it takes a business day for you to get anything, and if the check is larger than $200, then it take multiple days to get anything over $200. If you try and deposit an amount larger than that in cash, they hold it for several days as well due to "money laundering" security. If you go in to the store, every experience I've had was actually really pleasant and the people we're very nice, but don't be fooled. 


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Be aware that this bank will place a 7 day hold on a check. I deposited a check via the deposit app on my phone from a large institution. B of A put a 7 business day hold even though they acknowledged that the check had cleared within 24 hours. Time for a class action suit. I was warned about this bank. I am learning the hard lesson.


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I am a college student and only work part-time. Needless to say my bank gets below the $25 limit but I am very adamant about checking my account for the amount I have. I noticed after a year of using the bank that as I neared the $25, items would disappear from my statement as if I never bought them but then the moment I didn't have enough to pay for them, they would come back. This is also not a matter of weekends or holidays because it happened again today - Friday morning. The other thing is that they love to do it right before my scheduled direct deposit payday in the hopes I won't have cash on the side to cover it and they can overdraft me. To make matters worse they don't email saying I've over drafted until about 3:00 pm which only gives me 2 hours to rake up the money to not overdraft, I'm beyond tired of calling my parents frantic that I need a dollar to cover the 30 cents I over drafted.


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I am fed up with the customer service of this company. I own a business and have a business with this bank and for the last 2 days, no one will believe me that I am who I am. I answered every questions, the security code in email, everything and they want more and more information saying I am not who I am. Why can't they verify it is me? I don't understand this. One of the worst customer services in the world. They charged backed $125 from my account due to an error of one of my customers' bank charging her twice for the amount. I don't understand why Bank of America took that amount from my account when it wasn't us that charged her twice. I will be switching to another bank now after this.


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I made a money order deposit on March 30, 2018 and was informed by the bank that the cash would be available the next day. When I went to the local branch I was told it would be ready the following day (now two days from the deposit). I called customer service after the third day of it not clearing. I was told availability would be on April 9th and now I just received a letter stating it would be held until April 10th. This is outrageous and so annoying! I cannot pay bills or even put gas into my car... DO NOT OPEN AN ACCOUNT AT BANK OF AMERICA, I can't be the first person this has happened to.


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I had a hold out on my account due to a fraud charge, they told me it would take 2 days to get back to me, ok that's fine, but after 5 days and no communication from BOA I was still unable to use my card. Even after making sure I dropped in a cash so the account has more than enough in it to cover the fraud purchase (Palm Beach Tanning) charging me after turning it almost a year ago. Then I spent 3 hours on hold with 5 different people and 4 different departments, and no one could unfreeze it. The part that I'm pissed at is only after 3 hours on hold while trying to take care of an infant, did they tell me it could only be resolved in bank location?! They couldn't told me that in the begin so I didn't have to be on hold that long? Out of the 5 people I spoke to, none of them knew how to unfreeze my account or the proper protocol!!??? Shame on you BOA!!!


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1 company keep charging my account. Called BofA they refund me, then the next month same company charge me again called BofA again and ask them if I keep watching this and keep calling, SURPRISE SURPRISE!!! WAS TOLD BY MARY THE REP. YES, YES. They don't have in their end power to cancel the auto charge, I have to call the company and give me the new phone number because they change their number.


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Extremely rude teller. I wanted to deposit a $21,000 check in person as I was not comfortable putting a check of that amount into a machine. I was reprimanded several times by the teller that I should have used the automated machine. She never once smiled or thanked me for my business. Terrible customer service.


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First notified by text our mailing address was changed (we did not do this). We called & they put in a fraud report. A week later, someone was able to get past their two step authentication and change our login to ALL 6 accounts we had with them. It gets better, then we open another checking account and they try to charge us for the checks. We call and in attempting to authenticate who I am before logging into our account and making changes the guy asks for my cell phone number so he can send a password to it to confirm I am the person on this account.


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Bank of America online banking app is horrible. The app is never accurate, somehow it continues to update transactions 4 days later, leaving account in negative due to misinformation. However it is accurate when they want to take money out for insufficient funds. It is posted and taken immediately. $67.00 was taken from me due to app being slow updating transaction. When I called they couldn't help me. Why is the app not accurate?


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Don't trust Bank of America. I deposited a foreign check on 02/16/2018 into my Bank of America checking account. The money was made available into my account within the next couple of days. I confirmed my account balance both at the ATM machine and in branch with a bank teller. This check was in amount of $4400 which I had received in exchange for goods to be shipped to Canada. Since I trusted Bank of America, once the balance was available in my account, I went ahead and shipped the goods to Canada with tracking number. Two weeks later Bank of America withdrew $4415 from my account, stating that the check was counterfeit. I lost both my money and goods. I hold Bank of America for this loss, as they did not disclose the exact terms of conditions to me. Had they informed me of the processing period of the check and not released the money into my account, I had not lost my goods.


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I have been with BOA for well over 15 years. I originally opened a savings account upon getting my first job at 15. It was a no brainer, my entire family had banked with them for as long as I could remember. I should have know 3 years down the road I should have switched. I used the savings account to build my nest for my first apartment when I turned 18. Depositing only, never withdrawing for 3 solid years. All of my cash tips and my tax return during that time period went in and never thought or worried about until that day came to start furnishing my apartment. 


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Today I sent a wire transfer from my credit union account to a company whose account is with Bank of America. I missed a digit in the company's account number, despite having clearly identified the company by their legal LLC name and included my account information. In minutes, Bank of America returned the wire but withdrew $45 to penalize me for missing a SINGLE DIGIT in the long account number. People aren't machines. We make mistakes. But Bank of America goes out of its way to hurt people financially so it can squeeze as much money out of people as possible.


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I closed my account on the phone in January because I was so unhappy with their approach to customers. I then walked to the bank in person (live in NYC) and they had not closed the account so I spoke with a person to close the account. Months later, it is March. When I went to the bank in January they gave me my balance, and I took that money and put it in the credit union. Now, today, hours on the phone to get them to actually CLOSE the account still (three plus months later of them still sending statements and me still telling them I close it) and they tell me that they gave me too much money and that I need to repay them for their error. So not ever banking with them again. This is not the first time they have made an error that impacts me. I cancelled a lost ATM card earlier, and they told me that they would send a new one. Did it actually happen? No, it took three different visits to branches of the bank to get that done.


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When my Mom died, my sister moved the bank account into her own name solely. (I am supposed to be 50/50 with everything). Bank of America fraudulently approved this form illegally without reading the trust documents. In order to fix this issue, I have had 5 separate phone calls, 1-3 hours each. All they have to do is add my name to an account. (I've provided 100 pages of trust documents, SSN's, death certificates, etc.) I've driven to their office 4 times and followed every single instruction they gave to the T. (Many times they provided us contradictory instructions - something different with every phone call.) Even after all this I am no closer than when I started and I have to get lawyers involved to access my own money. I am unable to access over $100,000 because of Bank of America's fraudulent actions! NEVER Bank with Bank of America!


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I do not trust this bank. I got cashier check from customer and I went to this bank to cash it. After 2 days I found the money withdraw from my account. I will never forget this lesson. Today I close my account there.


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I was treated so poorly when I visited a Bank of America branch to cash a check drawn on them that I had just received from a client. I was told after I had driven up at the drive through that the drive through was only for Bank of America's customers. How rude! I went inside and waited in line and was told I had to wait for them to get a manager. Really??? Aren't you a bank? Then after waiting in line again the check was cashed BUT they charged me $8.00!!! All I can say is this type of treatment leaves a bad taste in anyone's mouth and I wouldn't open an account with this bank if they were the only bank still standing.


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So after having not only a personal checking and savings account with BOA for over 15 years I extended my business by opening up a credit account AND a business account with them. A couple of days ago I tried accessing their app to check on my balance to make sure things are in order and to make sure all my funds are ready as I had multiple bills that needed to be paid within the next couple of days. Tell me why. Their app wasn't working??? Even though I knew I had no less than $2000 I felt confident knowing that things were still fine and just check later. The next day I went to deposit a check and some cash from a long day of work into the ATM machine and it came to no surprise that the ATM machine was down & was having some type difficulties accessing my account (per usual) and it's not like the app was working still or else I would have scanned my check and deposited it that way.. 


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BOA competitors you will love this one so we are posting it everywhere we can. Hello fellow banking consumers, BOA has some faulty policies that don’t represent their customers and it must be shared. In January 2018 I made a cash deposit $5700 into my account. Two days later I went to an ATM with a Live Teller and withdrew $1600 cash. Normally I wouldn’t check because cash withdraws always came out of my available balance, but two weeks later I see two debits on the account for $1600 each. 


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I've been a long time Bank of America customer for over three decades. That's a very long time. They used to be excellent but have slipped to being less than shoddy, if that's possible. They are now very third rate, especially compared to banks such as Chase which I rate the highest. This is mostly because of Bank of America's IT department which is incredibly poor. Or, perhaps they were directed to do insane things by their management. In any case, their destructive actions (both to me and my relationship with them and their general reputation) falls on the institution as a whole. Here are two specific cases:


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I recently had a nearly 3 month old check return unexpectedly. Before this check came back, I checked my account and several items were pending, including a $10 charge from a local gas station. These items pending were already subtracted from my balance, leaving me with $164 shown. This check was $162, so this should have left me with $2 but somehow overnight it got reworked so that the $10 previously pending charge was processed after the check came back, leaving me in the red. They made sure they got their $35 and so I was then over $40 under. I had three transactions pending that would suck $106 more in fees when they came back in the night unless I made a deposit right then and there. 


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$2000 worth of $35 fees. Over 3 months I’ve been on the phone with BofA trying to get my account in order. I contacted my autopay companies to stop payments and automatic payments continued to be taken out of my account until my account was -$12,000. Over 3 months nobody at BofA offered to issue stop payments on those accounts. No other resolutions either. After what they call getting my account straightened out, I’m out of $1000 because representatives at BofA are useless and don’t care about spending other people’s money. I told them I was willing to pay for the charges up to the point of when I spoke to the first representative who, you guessed it, had no solution nor a recommendation. 


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After 40+ years of banking with Chase, I had no choice but to transfer accounts to Bank of America as they are the ONLY "Big Banking" name in a city I am moving to in NW Arkansas. The closest other "Big Banking" bank is over 2 hours away. From day 1, as soon as I received my banking card, the chip malfunctioned. Anytime I have to insert the card, the chip is rejected 3 times then I can swipe for a purchase. I got tired of it & contacted their Customer Service number on the back of my card. They refused to send me a new card unless I paid a $5 fee. I said no thanks & went to a local branch, thinking they could look at my card & see nothing physically wrong with it & override the $5 fee. No such luck. They too told me that the $5 fee would be charged to my account if I wanted a new card. WHAT??? WHY???? They sent me a card that has a chip malfunction & they refuse to correct it, unless I pay.


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I went to the location at 92nd street and shake in Scottsdale Arizona on March 13th 2018. It was before 3:00 p.m. and I was Mac and greeted at the door either by a manager or by a personal banker. I was immediately told if I need to see a teller I had to wait 15 minutes because the only teller working was on a break. This branch only has 2 tellers and one was on vacation. What kind of a financial institution doesn't provide customer service? I am disgusted and appalled and that branch should be ashamed of themselves. I have already shared my experience on social media and on this site and I will be contacting the branch manager as well. Please if you are in the Scottsdale Arizona area do not use this branch 3 in fact, after 18 years, Leaving and going to a real financial institution. One which provides customer service. Because anything is better then what happened to me.


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I am and have been a BOA account holder for over 13 yrs. I have had more fraud on my BOA account than all other accounts combined. They routinely allow obviously fraudulent checks clear and even the exact same fraudulent check clear over and over again! When I called to complain my debit card "mysteriously" became unable to be used. I spent over 6 hours today being hung up on, transferred to the wrong departments, put on hold for fake "managers" to take over the call but somehow, they couldn't tell me what their title, their last name, or employee number was. Each person that I spoke to had a different excuse as to why within 30 minutes of my initial complaint, my card became inactive... yet there has not been a single constructive offer of a resolution from anyone.


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I tried to deposit large sales proceeds from a sale of a real estate transaction I just completed but the B of A Branch located at 9170 E Shea Blvd Manager, ** said they couldn't take my money as their teller was out to lunch. WHAT??? A bank turning down a large deposit. Hmm... something's very wrong. So I called the corporate office and spoke to a customer service rep named Brian ** who was very pleasant and said he was just as shocked as I was. He helped me file a complaint and said he would let the upper management know as this is not company policy. Yet I understand the company has chosen to reduce staff in all branches and they don't allow for back up when one person goes to lunch.


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I had a horrible experience with Bank of America's customer service today. There was no-one who could answer any of my questions. All that they did was transfer me from one department to another. Every person I spoke to in every department was just in hurry to hang up. In fact, the last lady, named Veronica, didn't even have the courtesy to say that she was transferring. What is the point of having customer service representatives when you are not interested in talking to a customer and resolving and answering their questions? I ended a nearly 25 minute with having accomplished nothing.


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When I signed for my grandson to open an account because he was underage no one told me if he owe the back they would go into my bank account to pay his bill. This is really unfair. This should have been taken care of with my grandson because he is of age now. I feel this is wrong going into my account like BofA did without any warning at that. Now as of 3/8/18 I have a overdraft on my account plus they well add a charge to my account. To me BofA stole my money from me by going into my account without my knowledge.


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Well I never expected to say this about Bank of America, but I want to warn everybody about this so it does not happens to anybody else. I've been a customer of Bank of America for 4 years, I am a preferred customer supposedly, I've never had any issues with my account until last month. I had some Ethereum coins that I wanted to sell, I went to a website called localetherium, which is supposed to be a legitime website for trading this type of coins, we use Zelle to make the transfer and I released the coins, it was pretty simple right, I sold all my coins like that to different users, everybody was happy. I was happy. 


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On Feb. 7 I went on vacation to see my wife in Thailand, after a few days there I was told by a BOA employee that my checking account and savings account were being closed due to what they called fraud activity with my online banking i.d. so they suspended my debit card and canceled my online id so that I can't transfer the funds to my new bank. When I talked to someone in their fraud and risk department one person said that I could transfer the money and another person said that I could not. So now I'm here in Thailand with no funds, a stressed out wife, and to note there was a travel notice put on the card, never again will I use this bank or tell anyone else to use it. This problem is still not resolved.


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I had the most appalling experience at the Incline Village, NV branch for Bank of America. Steve and his manager were both rude and out of line when I asked for a card so that I can have their name in order to complain about them. I won't be opening an account with them, as I don't ever again want to be treated the way they treated me.


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I went in to the local bank to refinance my current auto loan. Great customer service, pleasant experience. When the loan was not processed, I called my customer service line, again, nice man, very professional. He referred me to a loan processor, a Maekaeda employee # was not given, at 800/721-9654 ext # **. She was horrible, aggressive, confrontive, and unwilling to help. She finally changed a little. But overall the rating for her and her alone was a 1.


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No specific problem. Payments drafted from bank account. Bothers me that this bank which I've never had account with was the one chosen by car dealership picked them to handle my loan. I had to purchase a new car following accident that totaled the car I possessed and strange to have my first major accident not until I was 63 y.o. Still don't understand how it occurred when I was sitting still in a 4 lane median while out of town... no cars seen and felt safe to pull out but she came from nowhere and I pulled 1 foot out and hit her. Being at fault seems to have kept me from getting a better loan from some other source...


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Closing the drive thru windows was a stupid decision. Today is Saturday and there is NO parking and the line is out the door, stood there 15 min and decided to leave and go to Chase and cash a check, got in their drive through and was finished in 10 minutes. Bank of America does not seem to care about convenience at all.


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I am unable to promote Bank of America's name to the people for I were to promote it then I would be misguiding and misleading the people for BOFA has lost its way and it has forgotten about its mission statement because the bank I trusted for so long has disappointed me and led astray on purpose and because of BOFA's lack of integrity, honesty, transparency and intelligence; I incurred in heavy financial loss because Bank of America's practices are questionable and unethical. It happens that I had issues depositing a paycheck through the ATM's but then Bank of America guided me itself through the deposit process. 


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I was contacted this AM by BoA fraud dept. They told me that the $840 check that was deposited into my account was a fraud. I have a benefactor that I met online verified. The fact that it wasn't under his govern name was considered fraud. They didn't believe me, and refuse to tell me why. I told them if I can prove them wrong would they keep my account open? They gave me a bogus answer and said, "It's too late now, go find another bank." I don't make enough money to survive so I have to be creative. When I left the country for vacation last year BoA fraud dept closed my account! They said it was suspicious activity happening. Bank of America had me in absolute tears and confusion today. I will never bank with Bank of America again! I wouldn't recommend this Bank to anyone who wants to "upgrade" their life. If you have nothing in your account and receive a little bit of joy BEWARE, BoA are quick to say fraud.


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I would give 0 stars if I could. Customer service hold times are unacceptable. Called today 3/2/2018 - hold time is between 3 to 4 hours. Calling a few weeks ago and it was about 45 minutes... not sure what has been going on lately. BOA keeps charging monthly maintenance fees on my children's custodial accounts. Issues always come up every few months where I don't have a qualifying deposit because the automatic posting got delayed because it was a weekend or happened to be on a holiday so because it posts the next day it was considered in the next billing cycle. I honestly only kept BOA because of my wife but with all of these issues I am seriously thinking of changing banks. Most of the BOAs in my area are becoming tellerless... so having less and less options.


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On February 15, 2018, a Bank of America analysts by the name of L. ** called me to inform me that my checking and savings account had been frozen pending investigation. I asked why and she stated that I fraudulently opened a savings and checking account for someone who I've know for over 4 years. She asked me if I knew the individual and I said yes, I even told her that I had talked to her recently. 


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I have been a loyal BoA customer for many many years. I recently made online bill payments to BoA credit cards but after they failed to show up in any online location (checking account, scheduled payments, or credit cards) I assumed that the transaction failed to complete online. Being the good customer and not wanting to be late in a payment I rescheduled the payment a few days later. Lo and behold! All the payments (even the ones made previously) posted immediately! I called the back right away because I knew if they all posted my checking account would be overdrafted. 


