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My Experience has been the same of so many on here that I don't feel it necessary to repeat the same story many have done so well. MY QUESTION IS HAVE ANY OF YOU, THE ONE'S WHO MONEY HAS BEEN STOLEN, BEEN ABLE TO GET YOUR PROBLEM RESOLVED???? Why can't we all get together and bring a class action suit against Truist????


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This is by far the worst merger ever. Dealing with BB&T was so simple and easy. Never had any issues whatsoever whether it was by phone or in their branches. Now Truist comes in the picture and is clear that they do not care. This bank is laughable. It is borderline disrespectful. I have been on hold for almost 2 hours, 2 hours! This is so disappointing. Unfortunately, I cannot do anything about it because my car loan is with them. I am basically stuck with them, for now.


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Middle of Sept 2021 had a check stolen from Post Office. It was apparently whitewashed and filled out for a significant amount of money, all my money actually on Oct 9, 2021, no phone call, nothing, found out the next day when I checked my account. Reported the fraud, the whole check even the signature was rewritten, oblivious fraud, but investigation started on Oct 8, 2021, froze my account, no debit or credit, told them my SS check was coming in a few days. They said, "No problem, we will transfer to your new account." That did not happen. They took my SS check and it is now in the frozen account.  


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Just signed up with this bank. Went to make my first deposit which was supposed to be made available the next day. Well 2 business days went by, then they told me because of recent fraud activity from previous clients they're holding my funds 2 weeks! 2 WEEKS! Imagine working hard to feed your family and you take your check to the bank you put your trust in and they hold YOUR money hostage for 2 weeks. Anyhow, once my funds clear I will be cashing out my account and taking my business elsewhere. I would not reccomend this bank. It's dated and unfair to its clients.


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I have been a loyal customer for over seven years. My wife and I recently bought a condo in Miami and opened an additional joint account to pay the bills. My wife set up a recurring payment for the HOA dues ($821.38). Everything transitioned to Truist and she could not see the recurring payment anymore. Long story made slightly shorter, we ended up paying our HOA dues twice. Once with Bill Pay and she sent a check. When she called to find out what happened, the agent put her on hold for over an hour and just left her there. She sells Medicare and it is her busy season (commission only), but she just sat there on hold thinking the young lady was helping her. Finally a gentleman came on after an hour and a half. 


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If you’re looking for a bank that will repeatedly ignore your calls, does not communicate with you, and will give you inaccurate information, then you should bank with Truist/Suntrust/BB&T. My closing date was set for October 8th with a 10-day extension if needed. This date had been set for several weeks. I was notified by email on October 7th at 10:53am that we could not close on the scheduled date, and the bank now did not know when they could close. This is just one day before the set closing date.


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My experience of the merger from BB&T to Truist is totally negative so far, they have taken literally years to get this merger done, and the transitions are nowhere near done. All online services that I am experiencing are negatively impacted for usability. Both on the website and on the app every single transaction takes more steps than before, and now I have no ability to know who my personal banker is or how to contact them, the only interaction is now by BOT and chat. A terrible transition for anyone who was used to the benefits of working with BB&T. Will they ever get this merger finished?


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I have had a BB&T account for years. They have always had great customer service. Truist bought them. I am now forced to download apps I don't want in order to transact business with Truist. I can no longer go online and login and conduct business. Truist contacted me to inform me of a fraudulent use of my account number. They had me shred my card and they said they would send me a new card. I asked them not to mail it to me because of the high rate of mail theft in Fayetteville, NC. They said they would send it to my branch bank. They did not. They mailed it to me (expect it in 3-5 days). It is now 10 days and no card. Now I have to cancel the card I never received. They are not helpful and blame me for not retrieving the card from my mailbox. If you are considering using Truist Bank I recommend that you go somewhere else. They are amateurs compared to BB&T.


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I've been with BBT for a couple of years. Never had any issues until Truist came about, I've seen my interest go up on my loan that I've been paying on time for 3 years. I've also notice when I try to make a payment online there's always an issue. Either the date can't be changed or the amount can't be changed forcing me to have to call the bank when they open. Any other number just takes you to the automated system that takes you in circles. I wish BBT would have stayed the way they were. Truist has very very poor service and low quality. Do not recommend any banking here.


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Truist have the most unreliable apps. It's hard to navigate. And really frustrating. They should had keep the BB and T app. To make matter worst all my history and transaction were deleted. (History of payment). Think it's time to change banking. Will not recommend at all.


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App is hard to navigate but had to have due to merger. Even hard to log out. Better apps. and banks available. After about 8 years might have to change banks. We thought we would have more value to them. I guess not


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Took over my local bank; stopped automatic credit card payments from checking, shut off online access to my accounts, then fined me for late payment. Closed all local branches to in-person visits, then sent bad report to credit bureau. Incompetent, inconsiderate and unethical.


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With Sunstust, I could complete all of my banking online. Transfers went through immediately which helped tremendously during an emergency. Now transfers are submitted, but it is unclear as to when they will happen. The online banking layout is horrible and the app will not install on my phone because it says it is not compatible. I understand that there are a lot of changes during a merge, but I thought it was suppose to make things better, not harder. Maybe Truist should take a good look at how Suntrust had everything set up and actually admit that their way was better.


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My family and I were with Suntrust for 20 years and they were great. Truist is utterly horrible. I always downloaded transactions in Excel from Suntrust, and checked them. You can no longer do that in Truist. Called them to find out how to do it. An hour waiting, then it disconnected. Tried the "Online Chat". Continually said "Session expired". Start a new session". 20 times, never worked. Their website is clunky and illogical. Fees have gone up since the bank merged. I will definitely be switching banks.


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Wait on phone for almost an hour for online help. Hung up on after waiting over thirty minutes. Not the first time. Rude online services. Moving to another bank because of the service. I have been a customer for 9 years and will not go another day.


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I live in Switzerland and had a stroke. I used to travel to the U.S. every two years and used my account at SunTrust. For obvious reasons, I can no longer travel to the U.S. and asked for a transfer of the funds to my Swiss bank account, and to close my account with SunTrust. SunTrust suggests that I visit a branch (impossible!) or appoint somebody residing in the U.S. and issue a Power of Attorney, executed in the American Embassy or Consulate (also impossible). Other options are not possible. WHY??? SunTrust has my full name, address, telephone number, email-address AND SIGNATURE on file and we have corresponded by original letters and secure email. DON'T TOUCH SUNTRUST/TRUIST ESPECIALLY IF YOU DO NOT HAVE A BRANCH IN THE VICINITY OR LIVE ABROAD!


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This is without a doubt the worst bank that I have ever used. They make it impossible to transfer money when out of state, and with almost every transaction my account is locked or put on hold. Customer support takes 20 minutes to talk to a real person only for them to tell me they can't help me, don't know what is wrong, or that I need to visit in person. I almost lost my apartment due to not being able to make a transfer from my bank account. The company is totally out of touch with the problems in its service and will only get worse. DON'T USE THIS BANK.


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I contacted SunTrust on the 27th of July to close my account since I suspected someone got my bank account information. They told me the account would be closed in 2 business days. They didn't close the account, and I made a payment just to supposedly close it, but they told me it would be closed and they didn't again. Another transaction and they disputed it, yet it remains open after twice trying to close my account. Another transaction occurred along with overdraft fees again. Still no closed account. Do they expect me to keep the account open and dispute charges until I die? 


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I have been a customer with Suntrust for 20 years. I have been a good customer held a positive balance in checking and thousands in savings. I had a fraudulent charge on my account for 69 dollars. I reported it right away and requested a debit card. I called to ask when I would receive my new card and was told they are no longer doing business with me and froze my accounts making it difficult to pay bills. I had to fight to release my money. I would never bank with them again. Avoid this institution. Fraudulent activity indicates to me a poor network and security with the bank. As a customer I can’t always prevent illegal activity.


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I hate to write long and lengthy stories. Experience with this company's customer service is the worst. Long waited hours to talk to a right person and once you landed there then it's even worst experience to talk, some ask private questions also which is not relevant to the business. Mr. Kelly King - Please take care of this.


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Yesterday a CD became due and so I called my local branch in Macon, GA but they did not answer so I called the Atlanta main office and the same there. I then called the main branch at Cherry street and go the voice mail of the manager. He never called me back by 3pm so I went to the local bank and it was closed and about 8 people looking for help. No sign on the door and indeed DHL had placed a sticker on the door that they had tried to make a delivery there. So I called Zebulon branch and they finally answered and were open. So after another 20 minute drive we all went there. The crux it seems is that the branch people had Covid and won’t be open for two weeks. What is their excuse for not answering phones and not putting notices up that the branch is closed? I had intended to leave my CD there but decided to withdraw it based on poor service. I still have not received any return phone calls. Thank you.


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I opened a personal checking account with SunTrust online on July 29th. On July 30th I deposited a check from a company as I am a subcontractor for $1138.72. On July 31st the check cleared. On August 1st I made direct payments to my two credit card companies that I owe. On August 2nd SunTrust restricted my account and denied payment to one of the two credit cards I put in for payment. I called SunTrust to ask what's going on and all they tell me is that my account under review to be closed because of unsatisfactory transactions and I should receive a notice in the mail regarding what is SunTrust's reasons in detail. 


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I’ve been a customer with Suntrust for 27 years. Bank accounts, savings, car loans etc. Recently I’ve had such negative experiences with Suntrust that I went through the trouble of finding another bank and moving the myriad of accounts and automatic payments I had set up over the years. Only the truly terrible experience I have had could have made it worth the effort to change something usually as innocuous as banks tend to be. I received horrendous advise from the bank manager about an issue. Was assured things would be fixed and then Suntrust changed their commitment to how they would handle the issue twice even after having put their proposed resolution in writing. 


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I have been a Suntrust Customer for nearly 15 years and I do almost all of my banking online. I am buying a home and needed to send a wire for that transaction. I don't live near a Suntrust location, in fact the nearest one is 600 miles away from me. When I called to set up the wire I was told in no uncertain terms that the only way I could send a wire (aka use my own money) would be to purchase a plane ticket and fly back to a Suntrust branch where I would then need to take about 15 minutes to fill out a wire transfer form.


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Truist bank once SunTrust and BB&T has failed to provide customer service. My credit card was canceled but I still had to make payments. I called at least 10 times to make a payment but representatives I spoke with could not find my canceled credit card. The bank charged me late fees and reported to the credit bureau that I was late. This kind of business is against what the etiquette Of what the new USA stands for.


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I opened a SunTrust online banking account a few years ago. Today I wanted to put a deposit on an item I wish to purchase. The company I am purchasing from requires either a check or a wire transfer. I use my Suntrust back account to pay my bills. I do not have checks because I pay online. Today I tried to send a wire from my account. To wire from your Suntrust account the 1st time you must go to a Suntrust branch. The closest branch is 92 miles from my house. How is this convenient?


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I took out an auto loan with Suntrust Bank a few years back, last year I was working with a debt consolidation company who settled the loan and I paid in full as of late last year. Suntrust even gave me a proof of paid in full letter that I have sent to the credit bureaus. I have been begging Suntrust to report accurately to the credit bureaus for eight months and they are still reporting that I have not paid ANYTHING and that I have missed payments. This has brought down my scores over 50 points and I am not able to rent anywhere or make purchases. I am distraught and have been lied to by several of their reps saying they will report accurately and til this day they have been lying to me and the credit bureaus! Stay away from this bank at all costs unless you want your life ruined!


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On June 30, 2021, my employer gave me a paper check. The check was deposited on my checking account. I was told funds would be available the next day. For no apparent reason, Suntrust placed a hold on my funds. They told me that they money would now be available until July 12,2021 at 9AM. They did not care that I had rent to pay nor they cared that I had bills due the first week of the month. Mind you, my employer is the State of Florida. My deposit was not even a personal check. They unnecessarily withheld my funds!


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On 6/21/2021, I open a new SunTrust bank account since I move to Virginia for graduate school. The manager who opens the bank account for me said I should close my Indiana bank account and transfer all money to SunTrust. I cannot believe I trust her to do it. Then I find out my money is on hold until 6/30/2021. However, my account is still not available on 6/30/2021. So I call them and they told me they are closing my bank account and keep my money. It is very ridiculous. My money is for my college tuition and I get money from my parent's wire transfer. SunTrust is the worst bank on the whole planet. AVOID SUNTRUST IF YOU CAN!


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I opened an online checking account for your Delta Debit card. I transferred $5000 into this account. Then went back online to get a direct deposit form for my employer and was unable to log in. My Debit card arrived in the mail that day so I called to activate the card. I was told that my account was frozen and that I would need to call the next day to speak to someone. I did call. I ended up speaking to someone who was not in the lower 48. Could not understand anything they were saying and was transferred to someone in the US. I was told that my account was me being investigated by your fraud department and that SunTrust was still currently looking into my account and that I would receive a letter in the mail stating the outcome of your fraud department's investigation.


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SunTrust makes me feel like a valued customer. Person to person communication, they greet you by your name and always thank you for being their customer. Easy to communicate, even outside of "banker's hours".


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I've been with SunTrust Bank for over 30 years and both customer service and products have gotten progressively worse. There are no benefits for either long term customers or seniors. They seem to be more interested in corporate customers than individuals.


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First off, I'm below poor. I am paycheck to paycheck. The pandemic hasn't helped, and I have kids that depend on my child support. Of course they come first, but if I cannot function financially how would they do? Suntrust aka TRUist is the target of my frustration. Imagine that one star next to 4 empty ones is negative 1. Now my story.


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Suntrust is by far the absolute worst bank I ever dealt with. My account has been open since Dec. 2020. And I made a large deposit in my account. Why they froze my account, and now saying that my account is now close because of investigation. I went into the branch and the manager at the branch is also clueless to why they are closing my account. So now I have to wait until they finish the investigation before they send me my funds back.


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I have been with Suntrust Banking for about 11 years. I now live out of state, and only decided to switch banks due to this location change. I am now going through a very painful process of trying to close my bank account, which is incredibly difficult as it turns out. Even though I have changed all of my recurrent bills to my new banking service, random charges are still being processed by Suntrust, much to the confusion of the vendors (and me, who sees that the exact same charges are being processed by my new bank, the only bank info the vendors have). This results in fees, me needing to call and speak to customer service daily, and now needing to process claims to prove that these charges are not approved by myself.


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This is the worst bank ever. I live in north and I have Chase Bank for many years. Moving to Tennessee and there was no bank in Chattanooga. I opened an account with Suntrust (Truist). After I deposited the check and made another transaction from my bank to them they close the account without any reason and they have not returned my money. I made a complaint with Consumer Financial Protection Bureau and still nothing. After my accountant call them then lawyer called they decided to return my money. BE AWARE THIS BANK IS A SCAM!


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They cancelled my account without notifying me. They have been for months withholding my funds. They refuse to give me a timeline on when I can receive the money that is rightfully mine. It feels when trying to resolve this with them they have no desire to work with me on this issue. I feel as though they do not intend to pay me at all. Their customer service is seriously lacking and the employees do not care about you the consumer.


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I opened an account at Suntrust (now Truist) in order to consolidate funds for the purchase of a single level condo for my handicapped mom. She is currently residing in a trilevel house and after surgery cannot get up and down stairs to even go to the bathroom. Within 24 hours of transferring $240.000 into the account to buy the condo, they put my account on hold then they chose to close my account without giving me a call or a reason for doing so. I am now being told that my funds will not be released back to me for 5 more weeks. 


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What a joke and a bait and switch at that. It’s criminal. Suntrust (if you are not aware it is part of Truist), advertised a promo which ended on March 31st, 2021. Do a direct deposit if at least 500.00 in checking and deposit at least 10,000 in a Savings account and eventually after meeting those qualifications you will receive a 400.00 bonus. Well they rejected me after 3 days of opening up the account and receiving a welcome email from them. They rejected my 10,000 bank transfer from American Express and restricted my access to my online account and accused me of fraud. I have a FICO score of 844 and have very significant financial resources. Never had a mark on my credit rating ever and I am 68 years old. I panicked thinking someone had gotten a hold of my SS etc. so I called.


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I have been a Suntrust client for almost 30 years. I called to request a credit refund for the late fee, taking into account that it was late because my sister was in the hospital for over 30 days, I had my nephew with me, it was a very difficult time. The supervisor and the manager told me that nothing that they could do because they gave a refund on Dec 2020. Other credit cards extend the courtesy more than one time, I don't understand why Suntrust can't offer the same treatment to their customers, especially the ones that are loyal to them for some decades. As soon as I pay all the balance in the card, I am going to close my account with them. Very upsetting!


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Bombarded by mails to apply for credit cards. When attended the local the employee was just hungry to submit the application without checking the required facts. His hunger I presume was based on commission. Pulled my credit score and then told me I did not qualify for a criteria!! The latest was a stop check issue that cost 3x36 dollars in fee and 2 days spent on the issue and be told in the end that I was wrongly advised by their telephone assisting employee!!! The sooner this bank closes its doors to the public the better for all of us.


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Suntrust changed my address on ALL my accounts to an address where I have not lived for 4 years. Sent a letter to notify me. The worst!!! They have no problem calling, emailing and texting irrelevant trash.


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My parents passed away and I'm dealing with a mortgage they took out with Suntrust, and the experience is incredibly frustrating. They have no email, only a chat bot that claims to email you back, but never does. When I call, I'm always on hold for at least 30 minutes, and when you finally get someone they're always impatient, particularly frustrating attitude to deal with when you're in my situation. I sent them the death certs and court documents years ago, but they claim they don't have them on record. They seem to have no established process for how to handle these cases. Avoid this company if you can.


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So I have been a member for years and today I got a late notice and the person that I spoke to was very rude and was blaming everything on the mail. I mailed my payment through bill pay on the 20th and it still has not been received. He has very poor customer service so I paid the card off and closed my account. You would think with covid and all the issues we were having he would have a better attitude and waived my late fees. No one from SunTrust even called and with my account they should have seen that I have never been late. I will not do business with them anymore.


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This is the second time I have experienced fraud in my account. This time is was Western Union were somebody used my debit card to send money to someone out of the country. I called western union, reported it, got all the information. Basically did the bank's job for them. Went to the bank in person, reported it and gave them all the information. Just like last time they denied my claim stating just because I used the realtor in the past this looked like normal activity. You have got to be kidding me! How do these people sleep at night. I clearly have never sent money to Columbia. I am finally a complaint with the consumer business bureau. Keep your money out of this bank. I will never bank with them again.


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I travel for my job and SunTrust faithfully cancels my card every single week and leaves me stranded somewhere while I sort it out. Customer service people couldn’t be any less helpful. Bank of America is where I’m going.


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They always are having tech issues that impact your ability to pay or receive money. And whenever you talk to someone in any bank branch they tell you not my job. In addition whenever you contract that little number on the back of the card. Which they will tell you every time to call, there are extremely long waits, no one that actually has the knowledge, much less the will power to help with simple questions. As well, they are always for some reason having an update for tech malfunctions which supposedly does not allow them to answer simple questions. It’s like they are reading from script every time and claim the same issues each time. These guys are a joke.


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Someone made a charge against debit card. I caught called fraud line. They suspended my debit card. Issued took two weeks. Then tell me after receipt I have to use as credit card. Now I have to wait two weeks or longer to get a debit card.


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I opened a checking account 5 months ago, set up direct deposit and everything was okay until I deposited a paper check for $1200 product of my stimulus check that originally went into a restricted account in another bank, I deposited the check just a day before traveling to see my parents in Central America, my surprise was when I got there my debit card was locked, I called them several times over the weekend and no one could help me, Asian accent lady was very rude no emphatic. I was with zero cash all money in that account and visiting parents in another country. Then next day lost access to online banking and I called them.


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Our vehicle was financed through Suntrust. In December we traded the car in. For 3 years I paid over the amount owed. Going into getting a new car I knew what I owed and the dealership paid if off. When cx my gap insurance Suntrust kept it all except $30 saying they low ball payoffs which raised red flags. They closed the account so quickly and refuse to send any and all document for for the finance deal and was told no.


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I am a very long term customer of SunTrust in Smyrna, TN. My whole family banks there. My Bank on Sam Ridley was closed (other branch said everyone was out sick) and the ATM machine was not working to allow a deposit. Their ATM machine wasn't working on my visit last week either. I went to the other branch in Smyrna on Lowery, and they had only 2 of three drive-through working... and their ATM machine was not working to allow deposits. The wait time was 35 minutes for each car (maybe 5 in each lane?) in the two lanes that were open. That's terrible .... considering I had lunch in a restaurant today, had three people wait on me and my meal was cooked from scratch in 10 minutes. For the time I had to wait to deposit a check at SunTrust, the Mexican restaurant had me and at least 15 others fed and out the door. 


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I am now in my NC home, having just driven down from my MA home, as I do this time each year. SunTrust just turned down my credit card in the grocery store in NC. I called their customer service line. I was put on hold 3 times. The THIRD time I was cut off; just a dial tone. So, I called back. I was answered a variety of their security questions successfully. I was then forwarded to the fraud unit where I again answered several of their questions to ensure it was indeed ME. Then they asked for my phone number. I told them I had two one in MA and one in NC.


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I have been with Suntrust now for a long time. I have 3 accounts including business, personal, and savings. I didn’t issue with my business account with 2 fees that I asked them to review and remove and they did not. I don’t think I should have been charged. I talk to a business account rep the SunTrust 800 number and also contacted the branch manager in Gainesville Georgia on Shallowford Road and I was told to pay the $76 and then I can go ahead and close all my accounts so that’s what I’ll be doing. Thank you SunTrust branch manager and business rep for guiding me in the right direction for once so I will drive two an a half hours tomorrow morning to my nearest SunTrust branch now with a silly name call truest and I will be canceling all my accounts and taking all my money out and I will never use you use and recommend. 


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I have been trying to close my checking account with Suntrust for months. After holding an account with this bank for about 15 years, they have punished me for being scammed by a fake business checking scam. My account is current and not in overdraft status even though they have processed deductions from PayPal for $5.25 that I have asked to be rejected and after I have tried to close the paypal account....at $36.00 a pop. A stimulus deposit of $600 was deposited into my account. I received a letter from Suntrust that I could use the $600 for now - but I am expected to PAY IT BACK TO THEM!!! I desperately need help in closing this account forever, but so far, I have not had success. I say, ban this business, their business practices based on greed and possibly illegal practices are a disgrace.


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If you would like to be put on hold for way too long....Then talk to someone from the Philippines....Then get so many different answers from so many people....Then call your local branch (Lakeland, Fl.) only to be promised a return call after calling two times and then not get that call...Then this is the bank for you.


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Suntrust inappropriately removed nearly 200 dollars from our account, We ordered checks for our acct, 3 times in over a month and still don’t have them. I ordered a replacement debit card over a month ago and still don’t have it. Been with Suntrust 7 years .


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Two days before Christmas I was paying my electric bill and my transaction kept getting declined. I was confused why so I tried logging online and received a message to call the back. I was told that my account was suspended and I will receive a letter in the mail explaining why and a check with my balance I had in my checking and savings account. I was very upset because this was two days before Christmas but also I could not pay my bills. Here it is two days before the first and I called to make sure they was sending my money and I was told they still are investigating after that they will mail me my check. I asked if I could receive a letter explaining this so that I could show it to my electric company I was told no. This is a nightmare and I’m still clueless to why my account would be investigating and I only pay bills with my account. I wish I would have never put my trust into Suntrust.


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They closed my personal account because I did not verify the account that I opened online. I never received the form in the mail. My paycheck was deposited into my account. The very next day they closed my account and withheld my money. This was in October and it is now December. They told me the balance in my account would be mailed to me within 3-5 days. That never happened. My payroll rep called the bank asking about my check, I've called and no one is trying to help me. I now may have to get a lawyer just to receive my paycheck. They are trying to keep. They won't release it back to the payroll or me.


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I am Jerome **, a customer of SunTrust Bank. I'm writing today to get some help in my matter. I have two bank accounts with SunTrust. Not a large amount of money But I have my Social Security Disability check Deposit in my account every month. To make a long story short one of my accounts had an overdraft. So I went into two Branches to close my account. But Was not successful. On November 25 2020 Day Before Thanksgiving suntrust withdrew $294.34 from my account. That was all the money I had in my account. If I was notified from the collection Dept. that this was going to happen I would have made some arrangements. To pay the overbalance from my other checking account.


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Suntrust is absolutely the worst bank I have ever did business with. Back in JULY of this year (2020 before the pandemic) my account was closed out without any notice or reason at all. Before I called the bank to speak with someone for answers, I of course went through the motions of resetting my password because maybe I had forgotten it, or maybe my account was experiencing fraud. To no avail I called and I found out my account was closed abruptly and was under investigation. Ok, even if this was the case and I was being investigated no one contacted me prior to closing my account to let me know this was happening, I had not received a letter in the mail or anything of the sort.


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Having financial difficulties so I was allowed to withdraw $25,000 from my retirement account. Deposited into SunTrust and the very next day they “terminated” my account. I have no access to my money, I’ve been on the phone everyday and no one can help me. SunTrust can’t tell me why my account was terminated because it’s under investigation. I’ve tried to reach out to everyone possible and still no help. They have my money and won’t return it despite me giving them a copy of cleared check, statement from retirement account and my retirement representative calling them on my behalf. I reached out to Beau Cummins the CEO, he promised someone will call and nothing. I need help, I need my money.


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How often we criticize, how seldom we praise. Such is not the case with Karen **. She was so helpful and patient in helping me set up my online mobile app for my Truist banking accounts. My technical skills are only fair but nonetheless Karen walked me through everything that was required. I would have to assume that Karen is a highly valued employee of your fine company. I thought you might appreciate this complimentary feedback. I have been a customer since 2011. 


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I very much appreciate the customer service I receive. Minus one star, however, for their silly promotional email, saying all I had to do to get a free $600 was to open a savings account and deposit at least $100,000 in the next 7 days. Oh that's ALL?! :) And if you don't have $100,000 laying around, they even had a 'poor man's option', where you could deposit $10,000 and get $100. Jeez, I don't know why I never took advantage of these deals before....oh wait... that's right.... LOL! :)


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Called customer service at 1800Suntrust at 3pm cst, was greeted with a hold time of 15-30 minutes, stayed on hold so I could change payment due date (note, this was my second call since the first one was a dismissive experience). While on hold, the message changed to 30-45 minutes, I continued to stay on hold patiently. At 4pm CST, the message changed again to we are now closed, leaving me feeling like a sucker. Also, if I try to send an email via website, it keeps redirecting me to log on, I logon multiple times and as soon as I click on email us, I get redirected to logon. Terrible customer service at its finest.


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Suntrust is a Useless Bank. I really don’t write reviews but this stupid bank made me to come here to write this review. Suntrust closed my account for no reason and continue to hold my tax money. I need a lawyer to sue this useless bank for all the stress, emotion, and financial difficulties this bank have put myself and my children during this Covid-19. The information you get when you call them is rudely different information you get from a branch office. I am so tired of the back and forth with this useless bank. All my tax refund from IRS hit my account and these idiots are holding my money with no valid reason. Suntrust closed my account WITHOUT ANY REASON. I went to the branch office and met with the office manager, he was shocked and couldn’t find any reason in their system why they closed my account. Now, all my tax refund are with suntrust and I can’t access my money. It’s been weeks and weeks.


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I've been a SunTrust customer for 29 years, and I've never felt so uncomfortable in a SunTrust branch as I did today. My city has a Covid-19 mask ordinance, so we are all masking and social distancing when entering public establishments. Fair enough. But SunTrust Branch 9801 (3098 Apalachee Pkwy, Tallahassee, FL 32301) takes it to a new level. They have a masked security guard posted at the door, and he slides the door open if he permits you to enter and slides it closed behind you. All the lights in the lobby are dimmed or off; it's literally dark. Account holders are not allowed to use the customer desk to endorse their checks but may only endorse them at the teller's counter.


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In less than 2 months, my debit card had a secure hold on it. When I called the bank the 1st time, I was told the hold is gone. Next time using my card a few days later, the hold is still there. This bank is the worst.


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SunTrust definitely should not be trusted. This bank helped individuals commit identity theft against me. When I spoke with their fraud department employee Jonah said I shouldn't worry. She would open up an investigation. Nine banks opened and I should not worry? I am beyond worried. I Iive in California and have never heard of SunTrust bank. I have filed a police report contacted all credit bureaus and filed a complaint with the FTC. DO NOT TRUST SunTrust.


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I realized my checking account was on hold/closed on August 26 when I tried to make a purchase. I never received a call or letter from Suntrust Informing me my account was under investigation. I immediately called and spoke with a representative. The representative told me she could not provide me with any information other than my account is being investigated and Suntrust had decided to close my account. I asked for a timeframe as to when my funds will be mailed to me and the representative could not give me any information about that. I asked to speak with a supervisor. The supervisor echoed what the representative said. I ended the call. I called again on August 29. The representative told me that the account was still under investigation and that no timeframe can be provided.


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Like many others that have posted a review, after 20 years of banking with SunTrust we were advised yesterday they no longer wished to do business with us and closed our accounts. On the phone for two hours, transferred to six different people and no one could tell us why. We have never overdrafted our account but our debit cards had unfortunately been skimmed many times over the years. No warning just shut us down while we were out of town. Unbelievable.


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I reported a fraudulent deposit made into my account. Suntrust reacted by deciding they no longer wanted to do business with me. They denied me access to visibility of my remaining funds, stopped payment on previous authorized items, denied me any access to any other funds that was there to survive. My credit card companies are closing my accounts because their payments were returned after posting to my accounts. They are also charging me late fees and charges for the returns to make accounts over the limit. 


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I opened my account with Suntrust exactly a month ago because I wanted to take advantage of the promotion they had for their checking account. Yesterday I received my direct deposit into the account and I did a Zelle transfer that night. My account was placed on hold, cool right. In the morning I log in to look at my balance, so I see that all of my money is there. I get to working and decide to call them in the afternoon to resolve the zelle hold. Later in the day I received two emails to contact them, etc. I call and they tell me that only way they can lift the hold is if I go into the branch. 1. huge inconvenience to have to go into the branch 2. I was actually in another state working where there is no suntrust bank nearby, they would not give me access to my account at all.


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Today I initiated an order for checks. I was surprised that I was being charged. I never have in 22 years! I called my local branch and had to speak to a manager because the person I was talking to was suggesting I made a change to the account which caused this. The manager was no help either and suggested I caused this problem. When I informed her that I never changed my account and had never paid for checks before she said she would take care this time. I called corporate who informed me it was Suntrust who expired my account and no longer offer free checking. No notification. I explained that no free checking will cause me to go elsewhere. I'm shocked;


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Helping a wounded Afghanistan Vet get his life back together. He became homeless when his house was destroyed in a tornado the week of Easter. Moved him in with me while insurance settled (which took a while to start with). The insurance company MET US AT THE BANK to deposit the check, and we started contacting people to tear down the house and clean up the trees, only to find the insurance check was NOT IN THE ACCOUNT it was deposited in. AT THE SAME TIME he got his backpay for his military disability deposited, which of course ALSO didn't show up in the account.


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Good luck in getting to your safe box in an efficient timeframe....  good luck with setting an appointment with the branch to get into your box. Good Luck with this cluster circus in general. The Suntrust/Truist/BBT Clairmont Road Atlanta is absolutely in complete disorder and a business model customer service disaster. Several Days, lots of hot cell phone minutes, and lots of run around hassels getting answers and failed commitments to access time sensitive materials in a tolerable manner.


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The amount which I had been saving for retirement for 30 years. Gone now. I am getting nowhere with SunTrust. I keep getting the runaround. No one knows or will tell me where my retirement fund has gone. This matter of "SunTrust now Truist" is showing how bad this merger is for their customers. I'm at my wits end trying to find out what they did with my money. No one at SunTrust, now Truist, will give me a straight answer.


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I've had a business account with Suntrust in Vero Beach Florida since 1995. Always in good standing, always with funds, but just received a letter they are CLOSING MY ACCOUNT with no reason given. Went to the branch and couldn't get any answers. Now I have to open an account with another bank and transfer my merchant accounts and all my autodebits. So much time and equity with this bank and this is how they treat me??? I wish I never used Suntrust, I am so disgusted with how they left me. They have changed, and everyone should look elsewhere for a bank that is dependable.


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I've been with Suntrust for 20 years. They provide a wonderful variety of accounts (checking, savings, investment, credit card, mortgage, personal loans, etc). They have financed the last 3 houses I've purchased and always had the lowest interest rates. Even with their merger with BB&T, I have had no interruption in services. Customer service and bank personnel are always very friendly and helpful.


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I opened up an account for my church. Received a deposit for a PPP loan to pay the young people at the church to run the virtual services due to COVID 19. I set up Quickbooks only to find out Suntrust closed my account due to fraud. TO DATE I HAVE RECEIVED NOTHING IN THE MAIL REGARDING THIS ACTION!!!! I have called every day about my account and still no answer. I even went to the bank and was told I would receive a notice in 7 to 10 days. No one will help me.


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I love my bank, it is so nice to bank somewhere where they know your name when you walk in and they are all so nice. They have always been very helpful and I would recommend this bank to my family and friends.


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Tonight 08/01/2020, I was online with Suntrust Bank now B&B for about 2 hours with an issue about my subscription with Apple being declined. To make a long story short 3 or 4 weeks ago my ATM card stopped working. Called the bank. They decide to replace the card, with I have updated with Apple and try for several times sending the $.99 to Apple but to no avail. I called Apple twice and they have troubleshoot and resolved within themselves that the issue is with the bank not them.


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I've banked with SunTrust, now Truist, ever since I've had a bank account, so for the past 17 years. They have great customer service. I like how they are located in some Publix Supermarkets and also in branches. Makes it convenient either way.


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SunTrust is the worst bank I have ever known..I'm a single mom and on short term disability. They closed my checking account after 2 weeks and I had set my direct deposit up. After being out of work for 2 months and waiting and needing my check on Aug 1 they froze my account and causing me not to have access to my money. Said they will send me a check in 20 days. I have cried to them explaining that money was my only income to pay my bills and buy food for my family on the 1st. They refuse to release my freeze to get my money. This will cost me everything and put me and my family on the street.


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Been with this bank going back 50 years when it was Trust Co. of GA. I have a bad hunch this recent merger is NOT going to be all that good for the retail customer. Time will tell but right now I see nothing interesting as far new product offerings. I would like for my branch to reopen for Saturday walk in business.


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So I got a $20k loan. I deposited into account. After it cleared went to withdraw cash. Bank lock account then closed it. When I call says balance still there and will be mailed. Been 2 months and still haven’t got my money. Call bank. Nobody can explain just say once account is closed I will get balance in a check. DO NOT BANK WITH THIS BANK AND SOMETHING NEED TO BE DONE.


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I have been banking with Suntrust since I moved to Florida in 2010. They are excellent! Their fraud protection is amazing. Both times my credit card was fraudulently used, they somehow knew and texted me immediately asking if it was me who made the charges. When they found out it was not me, they immediately shut the card off and returned my money. Very happy.


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I have a Home Equity Line with Suntrust Bank. I sustained roof damage during a hurricane and some subsequent interior damage. I settled with the insurance company for an amount not much more than the cost to replace my roof. The check was given to Suntrust January 9, 2020. I contracted with a roofer to replace the roof. After many frustrating calls I finally received enough for the deposit. The roof replacement was started and when the second payment was due per my contract the mortgage required an inspection. 


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I went to check our accounts online, we have 3, one is my business account nothing was there. I called Suntrust, they said, “Let me see what’s going on.” Apparently Suntrust/BB&T now Truist decided to freeze all our bank accounts and close them, without notifying us‼️ And we have no access to our money. We have had some fraudulent charges over the years, restaurants or gaming charges that weren’t ours, nothing big, but all I was told was Suntrust decided to “sever the relationship“ which is all I’m told, & no one will or can tell me why?? That’s all they told me, no reason, no one will give a reason or explanation. So, they are holding our money hostage, we can’t get to it, and we weren’t notified. 


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I opened an account on-line and funded $5000. SunTrust then closed my account without explanation and stole my $5000 deposit. They claim on two occasions that they sent a check. But a check was never generated.


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Opened a new account on line in July 2020. Made a deposit and set up direct deposit from my work. Received a call from local branch to come in with additional documentation to prevent my account from being closed. Set the appointment for a Friday, just a couple of days after initial phone call. In the mean time, my atm card arrives with a separate letter containing my PIN number. Friday comes I go to branch, give my social security card and driver’s licenses and sign all appropriate documents. Sent on my merry way. 


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Suntrust has stolen upwards of $100,000 without notice out of my accounts and has told me that the accounts are indefinitely frozen. This was in April. Nothing has been resolved and they will not work with me to resolve the issue! I call every day and try to get more information out of them but they won’t give me anything. This company needs to be taken down.


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So this banker from the Suntrust on Main Street in College Park Georgia kept calling me about being pre approved for a home loan. So finally she sent the application to my email. I started the application but did not finish or submit it. I got a letter in the mail today saying that I was denied. They checked my credit on an incomplete application that was never submitted. These people do what they want to do with no respect for their clients. No one ever called to see why the application was unfinished. They just took it upon themselves to process it. We actually decided to wait until we build more credit.


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I had an outstanding loan balance always paid on time and decided to use their Corona Virus Relief payment deferral allowing 3 months to suspend payments. Two months into this deferral I paid off the balance which listed at over $3,000.00 more than the payoff amount listed at the time I made my last on-time payment 2 months ago. With my loan now paid off SunTrust no longer allows any access to view the loan payment history, payoff documentation, or anything else I need to remove their name as Lien Holder. They completely closed my access to this account since it was the only service I used with Suntrust...


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Suntrust stole all of my money and my kids' money. One day I get a large deposit, the very next day they closed all of my accounts and had no reason. I read a lot of the reviews on here and seen that they've done this to many people. Go to Consumer Finance and make a complaint...** or **. Oh, The President of Suntrust Email is - **. His Executive Sec number is Kathy **. The more the better chance we have for a refund!!!!


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This is post to warn people to not do business with SunTrust Bank (Now Truist). They will take your money for erroneous fees. Get this, I had $1755.00 in my account and a $212.00 and they hit me for an $36.00 overdraft fee and if you subtract all the items going through my account including the overdraft fee the remaining balance was $19.41, that including them taking the overdraft fee on $36.00 and all my withdrawals for bills. And trying to get them to remove it is impossible. They said that I had a negative balance even though after subtracting all debits the remain balance was $19.41 so you have been warned, do not Bank with Suntrust now Truist or you will regret it. And I have been a customer for 10 year and never had a problem, now they are re-ordering you debits to maximize overdraft fees, taking overdraft fees for no reason, and trying to get to back is impossible.


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I opened A checking and business account. They close the account on June 5. They have my money over $7000, and told me that the fraud department was investigating. Danesha ask for documentation, I sent it and they still refuse to give me my money. I’ve contacted Danesha ** and she is a joke. She keeps saying that she is the highest level. She doesn’t have a boss. I’ve contacted a lawyer. I’ve contacted BBB. I have contact FDIC. This company needs to not only be shut down but investigated. They they are thieves and this is illegal. Stay far away from SUNTRUST BANK!


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Over a month ago Suntrust closed my account and still hasn’t given a reason. I was promised my $8000 by last Friday and nothing. I called today and they didn’t know why or how long it would take. They have no idea when or if they will give me my money. Meanwhile, they are making interest on it. I have written to the securities and exchange commission today but hopefully they can help. Avoid this bank and BB&T since they are now one.


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Worse experience with this bank is awful that in the middle of this pandemic these people place holds in checks for up to 2 weeks and customers services is a joke. Can be holding people's money for no reason.


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I have been a Suntrust customer for quite some time. I had three accounts: checking, money market and CD account. Recently, I overdraft my account and in the midst of me moving money from one banking institution to Suntrust. I called Suntrust and spoke to a representative and explained my situation. She advised me to wait until the item posted before taking care of the overdraft fees. When I went online to view my account the next day, my account was unavailable because Suntrust decided to close it. I have over $10k in my CD account, so why would Suntrust close an account over a measly few hundred dollars. I am so disgusted with Suntrust and I plan to cut all ties with this horrible so called Bank.


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Unfortunately I am having problems with this bank, 14 days ago I blocked my account, I contacted them and told me that the bank no longer wanted me as a customer, I asked them why and answered me that they are not obliged to inform me why, today 06/02/2020 went to the branch to close my business account and a man with very bad will told me that he would close both accounts, after 20 minutes of waiting he told me that he could not give me the cash but a check, then another 15 minutes he came back and told me that the check would give me because the bank has to send it to my home, I asked why and he told me that it is company policy, and I said, "Because then you told me you were going to give it to me a check?" Insisted on company policy.


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I tried logging into my online mobile banking from Suntrust. After trying several times and then trying to log onto my account from a computer, I still couldn’t see my transactions or balance on my accounts. I contacted customer service gave the lady I spoke with a explanation of the issue I was having. She transferred me to tech support for online banking. After speaking to a representative. She informed me that my accounts had been closed due to fraudulent activity, and that I was being investigated by the FBI. I’m like are you kidding me?? I explained to her that my Unemployment Checks were going to my savings account and it clearly stated Georgia Department of Labor. I asked if I could go to a branch to withdraw my funds, she told me that all withdrawals and debits have been suspended.


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Unfortunately I have been the victim of fraudulent activity using my debit card via a third party app. I contacted Suntrust within 24 hours of the fraud withdrawals (because GOD FORBID their fraud department actually identify fraud on their own!).  A "claim" was opened to investigate and my claim was denied. Now I am on the hook for over $1000! No one spoke to me during this sham of an investigation and I need to wait to receive the "documentation" for whatever farce they conducted. SHAME ON SUNTRUST - your fraud department is a joke as it doesn't catch anything and even when your customer (of OVER 20 years!) contacts you within 24 hours to alert you to the fraud, you do NOTHING to protect or advocate for the victim. No instead you victimize them again by conducting a faux investigation, denying their claim and leaving them to fend for themselves during a global pandemic with >$1,000 stolen from their checking account.


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Do not trust any of these companies!!!! They are thieves. Once you open an account, make your starting deposits and they clear...they close your account give a bogus story and keep your money!!! All of a sudden your access is revoked on all platforms and your money held hostage. These companies and affiliated brands should be charged with federal crimes! I lost just under $300 but have read reports of account loss of up to $70k. Stay far away from these thieves. They are criminals!!!


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I opened a business account and deposited funds for some reason unknown to myself the felt the checks was fraudulent. However, the funds cleared the account and the vendor deposit yet another amount. They decided to close my account. The vendor attempted to dispute the check written as per the Suntrust rep and was advised from her bank that this is not a fraudulent check so it is active, please advise Suntrust. We did advise Suntrust and they told us that they will send the check back to me in 15 business days. It is now 45 business days and the account is on hold no refund and no answers. The worst bank ever. Sadly, due to Covid-19 I have not been able to make it to a physical bank. When good people give them business and they treat the wrong ones with disrespect.


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So I been waiting to get approved for my small business PPP loan and once I do Suntrust clears it soon. I use some funds. Three days later went to go use more funds. Boom they closed my account for no reason and I been two weeks fighting for my money. They haven’t sent me my funds on this account and from what I can see I’m not the only one. They want to recycle my money and hold my money for hostage when times like this is beyond hard for my falling business! I may be out of luck now and my business may flop even harder. Thank you SUNTRUST! 


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I put in a claim through Suntrust for fraudulent charges that was placed on my account from Lyft. I own my own vehicle. My claim was denied because even though I was placed on bedrest and did not notice.


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If I could give zero stars I would! I was discriminated against, I am currently being falsely accused of committing fraud while I was trying to diversify my bank portfolio! They closed my accounts without any notification, it has been 2 weeks and I have yet to receive a written notice on why my accounts were closed and they are wrongfully holding my funds and refusing to release them to me violating Regulation CC. Filing complaint with the FDIC.


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I'm a small business owner trying to survive in the time of COVID-19. A few amazing team-members and I have been working several unpaid hours on a mission to help IT displaced and furloughed workers get back to work to care for their families. Why just IT? My husband was an IT worker for 15 years until he was diagnosed in 2017 at 35 years old with stage 4 pancreatic cancer; he passed just 8 months later. So I know this could have easily been our family affected. He gave so much back to his team and I wanted to do the same.


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Every time I want to do online banking it's usually down for maintenance or for some other reason. It's not only me. Many people that I know has the same issues with SunTrust. If this persists I'm going to go to another bank. This is 2020. This isn't brain surgery to correct these issues. Very dissatisfied.


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Due to Covid-19 pandemic, I requested a Forbearance Plan with my mortgage Suntrust. They offered me a six-month free of payment. I received a letter informing me that my next payment is due in October, but I am responsible to pay all past due amounts on the account. Needless to say this is not an option, so I am trying EVERYDAY to contact Suntrust to cancel my request. No one answers the phone on the letter. The wait time is EIGHT hours and they ask or your phone number saying they will call you (and never called). Or the email on the letter. I decided to login in my account to make a payment, and the system does not allow me to pay. It prompt to a message to call Customer Service. What else can I do?


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They sold my 89 year dad a CD for two years. He thought he was getting 1% and it turned out the cd was 1/10 of one percent. Nobody in their right mind would buy a CD for two years for 1/10 of ten percent. They substituted .10 instead of 1.0 to take advantage of a senior! The branch is Timonium Maryland. A very unscrupulous group of people!


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So, my employer direct deposited my paycheck on Friday and Suntrust can't locate where my paycheck is and asked me to contact my payroll. I did and my payroll gave suntrust the details where they sent the money to but Suntrust claimed they did not receive the check from my job payroll and my mortgage is due tomorrow 5/1/2020. I have been waiting and contacting the payroll and Suntrust back to back without no solutions. Where is my paycheck at???? I have been talking to 10 different customer service and none of them can help but asking the same questions over and over again. 


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We’re a small business...we’ve been banking with Suntrust for 30+ years. We have been virtually ignored for a PPP loan. There was a list to apply, and we were on it early. My officer was far too busy getting money for much bigger companies (she said this to my business partner). We couldn’t even get in touch with her, aside from automated email responses, until they had closed the applications. I should have known...we’ve had at least 20 different officers as staff was shuffled over the past 10 years. I’d call with an issue only to find that our officer was no longer with Suntrust. Never were we automatically assigned a new one, until we called. We’ve had this one for a few years, but it didn’t do us a bit of good. She offered to file a complaint for us as we should have had the chance to apply...like that’s going to be at all helpful. Meanwhile, I’ve had to furlough staff. They aren’t having much luck getting any payments out of Florida Unemployment. 


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In the midst of the Pandemic, as we, who are unemployed, as everyone in my household is at this time, I managed to get my funds together to send SunTrust my mortgage payment on time. I called them and paid them with electronic check. I got Confirmation number, etc.. It's been 2 weeks now and after calling them 8 times and waiting up to 3 hours to speak to someone, my payment has not posted. I have tried and tried and cannot speak to no one. They NEVER return my calls after selecting the option to be called back. I was forced to send another payment to ensure I don't get a late charge and damages my beautiful credit I have worked for 30 years to build up. Yes, not boasting, but 833 is nothing easy to come by and these jerks just keep holding my payment hostage and now I have to make sure I always have an extra $2000 available in my checking account because I have no idea when the incompetent morons will decide to post it.


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Suntrust will not protect you from fraud....someone committed fraud against my account for 1999.90 and Suntrust did not help me to get that back? What good is a bank if they don’t protect your cash in a checking account??? I do not recommend this ** bank. Period...hey do not back up or protect you if someone commits fraud against your checking account! I’m done with this untrustworthy bank.


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Have had the account for about 3 months. I tried depositing a check from my work, at which point they randomly decided to close my account. They said I violated the agreement, but would not specify exactly how. I haven't done anything abnormal, don't owe anyone any money, and this check came from my job. Just like all my other checks. Literally the worst bank. Now I have to wait a full MONTH to receive my money back. I don't know how I'm going to make it a month with no money. They did something similar to me about 20 years ago, too. I decided to switch to them from Wells Fargo after seeing all the corrupt things about them. Legitimately the worst experience I've ever had with any business, bank or not. Do not bank here. This isn't an isolated case.


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TI have been pleased in general with SunTrust but this PPP opportunity was completely rigged against small businesses such as myself. They even sent a ridiculous "fix this" note as an excuse to delay me--even though the information was all there. I'm pissed this bank, along with others, rigged what should have been a fair way for all businesses to benefit in this crisis. Looking to join a class action lawsuit against them for this behavior.


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First I called bank manager and asked what I should do. He told me go online. I filled out my PPP loan Sat night on the computer. When finished it showed nowhere to upload it so I thought no big deal. I printed it to take to the bank. Took it to the bank and they advised me to email it to an address they gave me. Did it as soon as I got home. Thurs received an email back stating that is not where to send it. They do not accept applications. Same address the bank gave me. I then tried to drop it off at bank and they informed me they were already at their limit. Meanwhile they ran me around and wasted my time for a little over a week. My spouse took his to a different bank 2 days after I filled mine out and was approved. As soon as this is over I am pulling my accounts. Not Happy.


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When the PPP Loan during this Covid 19 crises was announced, Suntrust Bank was slow out of the gates for its customers, even as other banks moved swiftly in open their portals for their customers to apply. Suntrust dickered. I find out today that all the funds are gone. I called into the the bank' customer service line, and the agent gave me nothing, except the scripted remarks she was given. I can say so much more in detailed to outline the incompetent way this bank as performed thus far, but suffice it to say, they dropped the ball royally. And their level of performance for their customers will come out publicly--in time. But right now, I, as small business owner, has been HURT by my bank.


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I have had accounts with SunTrust for over two decades, and throughout the years I have found their customer service to be consistently lacking. Now this bank is called “Truist,” meaning that they put the customer’s interests before their own, or as they claim conduct business with the “unselfish concern for the welfare of others.” I've found in dealing with this bank that this statement couldn’t be farther from the truth.


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Every time I ask to remember my computer but they don't. Opened an account but they lied and didn't pay me the reward. It's like they are trying to find a reason not to pay you. Closed it, then I received another letter in couple months. So I opened another account with them. Then they sent me a letter saying that I am not eligible for the offer $300 because I have closed my account within the last 180 days, then why did you send me the letter and offer you **???


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Extremely slow web presence; pages sometimes take five minutes to load during normal business hours, if they load at all and you don't get a "not available" message and have to start all over again. Almost impossible to find and access some functions, such as changing autopay settings (never did find them). I gave up and called the main customer service number, and after spending quite a while going through their voice menu, the recording said that the number was no longer in service! I tried three times with the same results. Finally called the technical support line, where my request was taken care of. Suntrust clearly doesn't care about usability or their infrastructure. I hope that Truist shakes some things up there since the acquisition because I've never had such bad experiences or wasted so much with any other entity since I started with Suntrust five years ago.


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This Bank freezed my Credit Card so that I can't use it during the Covid Pandemic, and they closed all the Bank locations in my area, unlike other Bank companies. Thanks Suntrust, for caring about those in need.


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Stay away from Suntrust Bank. Just opened up an account this week with them because I wanted the Delta Skymiles debit card. The very next day I went to log in to my account to find it restricted. Called the 800 tele number and finally after being on hold exactly 1 hour and 41 minutes the lady told me that suntrust decided not to do business with me. Could not give me a reason except that it was their "Loss department??" and by the way they still sent me the debit card only to be cut up and trashed. I work in customer service for a major airline and this bank absolutely should not be in business. Beware! Please please stay away!!!! Do not do business with suntrust bank or you're screwed up the you know what!


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I have a negative balance (they owe me) and yet I've been on with fraud prevention 3 times today as they wont allow me to use my card... they keep denying me. I have been escalated up the ladder to manager after manager. They don't find it amusing when I say they should instead deny my mortgage payment or my HELOC payment from me to them instead.. Worst bank ever. This is why I left them for checking and savings and am refinancing to get the hell away from them completely. I would rather pay a fee to another bank than have them pay me to bank with them. Also, I am still on the phone with them now after over an hour and the denial was me trying to buy lunch. Needless to say I am starving and still on hold.


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Updated on 03/26/2020: Follow-up. SunTrust said if I get proof of funding take it to branch where deposited and they can lift hold. I called branch and got nowhere. Supervisor to call back. Guess what? No call. Hold delayed processing, caused IFC, never late on my car payments, now late and can't pay it because they are holding $5100 for a week after clearance. Had account for month, autopay of my income, opened with 1500 cash. Check was from reputable retirement account through Fidelity. WTH?


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I’m sorry to have to write a negative review at such a crucial time in everyone’s lives as a result of the coronavirus pandemic. I called Suntrust last week and was told to call back today to speak with someone about my auto loan since it’s not due till 4/25. I’m on the phone now and have. Even holding for 58 minutes. It’s not the hold that’s even bothering me, I understand the long wait times however I keep getting transferred to different departments and every time the representative tells me I’ve reached the wrong department and asks if I want the direct line that happens to be the exact same number I dialed initially. 


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I am Power-of-Attorney for my 90 years-old father and helping out with the banking & financial work for him and his memory-fading-fast wife as they age and move out of Florida. I am also a CPA and comfortable handling money and multiple accounts. I have never found a bank so obtuse and unable/unwilling to serve its clients (them/me) as I continue to try to get my father's money to a different bank that will serve him better.


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SunTrust has the worst customer service. They do not care about their customers. Their staff is horrible at giving accurate information, and they contradict what they say. I will no longer be banking with them anymore.


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After coming here and seeing reviews of similar accounts being open like the one in my name, I'm beginning to wonder if maybe a Suntrust employee didn't open the account to meet sales goals. I received a letter from SunTrust saying that I opened an account. I never opened an account with them. The letter I received included checks with an account number.  I called to find out what was going on. The person on the phone said that the account in my name was closed by their fraud department. I asked for details and they did confirm that the email address on the account was not mine, but per policy, she was unable to provide me details on "my account". She offered to send me to the fraud department who could provide further details. 


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I received a letter from SunTrust saying that I opened an account. I never opened an account with them. I called to find out what was going on. The person on the phone said that the account in my name was closed. Do not TRUST this Company.


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I opened a checking and a savings account with this bank. I find it a checking account with $50 on open it to days after I did a mobile check deposit for $136.59. Few days after that I was notified all my banking understatement that my account had been closed for a fraudulent activity and nothing was frozen about my money that I deposited the money was legitimate real. I live in the United States so I don’t understand how it could be fraudulent. I called customer service for the last week or so not getting any information.


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Please help make Suntrust release my money!!! From the beginning: I have been a Suntrust customer for the last 3 years, my seventeen year old daughter has had her account for the past year. During this time, I have had my payroll and taxes direct deposited regularly. I was locked out my online account without warning on Monday 2/24, thinking it was a technical error I decided to call (800) 786-8787. After being on hold and transferred several times and the various representatives going back and forth with my accounts being under investigation to my accounts being closed. Finally a “supervisor” said my accounts were being close based on Suntrust’s policy to terminate any relationship at any time. Like how is this even possible?


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Silver Spring was helpful. I explained what happened at another branch of Suntrust, court documents, Greenbelt. How the the lady told me, if I did not want to wait from the branch Manager I can take it to another branch. And she was not nice about it. I asked for a HQ phone number. I called when I got home and was given the silver spring number. The silver spring office told me to bring in my documents, copies will be sent to their lawyers and I will get a response. I can live with that.


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After opening an account in branch on Feb 11, 2020 I deposited a 4K insurance check into the account. Check cleared and just say that there a week later I received another check from insurance for 100.88 which I also went into branch to deposit. The next day I couldn’t log in to account. Go to the bank to find out account was closed the previous day after I deposited the check for 100.88. I am now stranded in another state with my kids and no money and Suntrust is refusing to release my money. They can’t give me a reason for closure and keep giving me the runaround. I haven’t even received the debit card from suntrust so I have never made any purchases. Money was just sitting until I found a new car. I’m highly upset and disappointed. I want my 4100$ and I will never do business here again. I will be escalating up to the highest power I can find and will be reviewing your banking on every site possible!


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Worst bank ever. Someone in Beijing used my card ($125) and I reported fraud. They block the card and tell me they will send another. A few days later I find my account cleaned out ($2700!) by individuals using THE REPLACEMENT CARD NOT YET RECEIVED IN THE MAIL BY MYSELF. I report this new fraud and after two weeks they deny the claim. I now have to take the loss. I am absolutely STUNNED. Switching banks as quickly as possible.


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Extremely long hold time on the deposit of a CASHIER'S CHECK with no reason other than vague accusations of "possible fraudulent activity" but refusal to provide their so-called evidence...not surprising, since there IS no evidence, just BS. Hold time beyond the norm is affecting the outcome of a business matter. Representative refused to provide any explanation or offer possible solutions and interrupted me constantly. Tried to speak to branch manager, was told to call legal department. Tried to call legal department, was told to call 800 number. Tried to call 800 number, was told to call branch manager. Have been with SunTrust for over 20 years. Will be closing our accounts ASAP. What a shady outfit.


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My elderly mother has a safe deposit box at SunTrust by Boynton beach and Military trail. I went to visit her from NY on Wednesday 2/5/20 and spoke with the manager Ms. **. I told her that my mother could not locate her key and my mom requested that they drill the box because there were important documents related to my deceased dad that she and myself needed to view. Ms. ** told us that she would open the box on Monday 2/10/20 at 9am. When I got there she said the locksmith would not be available until after my departure on 2/12/20. That is absolutely bogus, insane and unprofessional. Worst bank experience ever!!!


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I open a account with SunTrust bank at the branch on January 15th 2020. I received email saying that welcome to SunTrust banking online. Not even two days after I open the account they blocked my online access and I can't even log in into my account. I called SunTrust bank to find out why I can't logged into my account. The rep told me my account was being closed for no reason. I asked the rep to speak to Supervisor and the supervisor couldn't even tell me why my account was being. They say they have right to closed your account with notify you about your account being closed. I told the supervisor I needed answer to why my account was being closed. He couldn't even help me. SunTrust bank is the worst bank ever. They don't even tell people why they account being closed. Warning. Stay away from SunTrust and Bb&t bank because they need to investigate by Better Business Bureau.


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Updated on 02/04/2020: I opened an account online, Suntrust then blocked access to my account and I couldn't sign in. When I called to find out why, three different representatives said they had closed my account and told me I could never open one with them, and I would be getting a letter describing why. Then Suntrust sent me a debit card and said funds were available. Right after Suntrust said the account was closed, I notified my other bank and told them not to allow Suntrust to draft any money from my account. Today I get two letters in the mail, one for the checking account I had hoped to open, one for savings, telling me I owe them $25.00 in overdraft fees on an account that THEY cancelled. I am beyond baffled. The conduct of this bank in its customer relations and accounting practices raises many questions.


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I had a checking account with Suntrust for over 20 years without any complaints or concerns but last year around Dec 2019 I received a letter informing me that my account would be closed without an explanation, I am aware that sunTrust recently merged with another bank. The letter stated the account would be closed Feb 5, 2020 but was actually closed a week after I received the letter. I have never experienced such horrible treatment. I was unable to withdraw any of my money or access my online account. As a disabled veteran this has caused me undue stress trying to find other means of paying my bills while my money is inaccessible.


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I opened an account 1/8/2020. I deposited two payroll checks 1/22/2020. A day later, I noticed it stated 'HOLD' on the online banking system. I called customer service and was a hold was placed on my PAYCHECKS because the account was opened within the past thirty days and there was nothing to be done about it. I was livid and demanded to be transferred to a supervisor. The only response was the general "I understand your frustration, but unfortunately..". This went on for two days. Also, one day at work I received a call from a lady out of Atlanta from Suntrust's Fraud Inspection department requesting to speak to someone about my payroll check. My boss was out of town, so this phone call did NOTHING. I called customer service back and asked a representative if an email from my boss who signed the check would suffice. He told me, "even with his verification, the hold will still be released on 1/30/2020.


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Since I open this account it has been a nightmare. My bf account which is joint with me. They have hit him with 2 transactions of 150 each. Both fraud. We call they cancel his card. Keep in mind it takes around 10 days to receive your card. So funds are on hold for 5 business days. For someone that lives pay check to paycheck this is horrible. Then on my side every 3rd transaction I make with my debit card is lock but I'm flagged. I left a half decent bank for this living of the dead nightmare of a bank.


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I received at home a postal mail stating a 2.5% annual interest rate for a deposit over $10000 and an incentive of $300 if the account was maintained with a monthly direct deposit for a period of three months. After following all the steps as instructed by the customer service agent, three months later I was back, the customer service agent has been dismissed, no one knew about the offer, I presented the mailing again, however, it was denied, amnesia was the common element. DO NOT RECOMMEND THIS BANK, STAY AWAY!


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I’m very disgusted with how Suntrust treated me. I am A Single mom and work hard for my money. I was working two jobs to provide for my son and had 4 direct deposit been deposited in my account. After two years I never reported fraudulent activities until I was rob, I reported it immediately to Suntrust that my card was used and showed my police report. They denied my claims and a week later told me my account will be closed so basically the thief got away with stealing my money and I had to pay for it and my account is closed. I am more than hurt. I know it’s other banks but I trusted Suntrust. Please be careful when banking with them.


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I have been a customer at Suntrust for years. Within several months that ATM will not let you make a deposit. I work third shift and making a deposit at two a.m is normal for me. I am forced to do banking inside during hours I normally sleep. I have no use for them anymore because I cannot do a simple transaction anymore. I am going to talk to other banks and transfer my bank accounts and mortgage somewhere else. I live in Chattanooga Tennessee and both the atm in Gunbarrel and Shallowford roads will not let you make a deposit. Horrible bank.


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Several months ago my 15 year old daughter did something that caused Suntrust to terminate her banking privileges. I went to the local branch manager and asked what she had done. She refused to give me any information about what had happened and had no people skills whatsoever. I'm the parent and won't give info to a parent. Went to Vystar... Completely different environment.


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I had an overdraft for $26 so I transferred $30 into my account to cover the fees. Woke up and still got a charge for overdraft fee, I guess that my account was charged a few more dollars later on in the day due their online system not being updated with my accounts pending transactions, which is the only reason why people use online nowadays, otherwise, what's the point? When calling to get the fee reversed because my account was in good standing within 12 hours, I was told that I SHOULD BE USING A CHECK REGISTER?! I am sorry but it's 2020 and I have never written a check in my life because everything is done online and the only point to trusting online banking is so that people can maintain their money correctly and not have their hard earned money taken from people.


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I recently opened an account with Suntrust bank in Deltona, Florida. For several days my card was being declined for purchases. I decided to go directly to the branch in my area where I was informed my bank account had been closed due to a determination of fraud. The rep could not give me any information and instructed me to wait for a letter which would specify the reason for closing the account. It took 2 weeks to get my money in a check along with a letter stating they were not legally obligated to divulge to me the specific reason for the decision. I believe it's within my rights to know the source and cause for this accusation of fraud. I'm now forced to acquire legal representation.


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Please do not bank with SunTrust/BBT. They think they are perfect. They don't care about the customer. All they want to do is line their pockets. We opened up a savings and checking account with them, my husband and I had 2 direct deposit coming in to the account. I also had my life insurance on auto pay set up and they closed my account without notice. Now we have no money to pay our bills. No one will tell is why they did this. If we hadn't went to go make a deposit using our debit cards that day we would have never known this was happening. I'm surprised they stopped us from depositing money seeing how they seem to be stealing money from customers.


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I do not recommend Suntrust! I have banked with for 28 years and had horrible experience today at the location on Kempsville rd. I wanted to deposit two business checks in my personal Acct which I have done numerous times. I was advised that I would be charged $12.50 for depositing checks in my business name to my personal account. These accounts are both in my name only, so I am getting penalized for making a deposit now. That is the most ridiculous thing I have heard. I said I am thinking about closing my five accounts with them and was told okay. They don’t want my loyalty or any customers.


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My mother, who is visiting, wanted to cash her own bank check for $200 against my Sun Trust account. This is a common banking practice based on good trust since my Sun Trust account had the funds to cover her check. Sun Trust processed the transaction incorrectly and took $200 from my account as well as taking $200 from my mother's bank. The withdrawal never should have touched my account balance. When I received my bank statement it showed a $200 cash withdrawal for that day which I never received. I confronted the bank manager and I was told that there was nothing he could do and that I would have to file a complaint to have the video camera feeds for that day reviewed to prove that I never received the money. 


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I have never been more excited to leave a company! They have been so horrible. I have had good experiences with SunTrust. My family has been with them for a while but I have had the worst problems. Their customer service is absolutely horrid!! So I deposited a large amount into my account, well it didn't post to my account. Oh by the way it was cash. This was on Thanksgiving. They told me that they would investigate and it should be taken care of in no time. It did not happen like that. All my bills started taking out to where I was over drafted and I couldn't even put any in there to save myself because what if they take that too? My bills come out with auto-pay so I would be charged double if I payed manually. I have never in my life been late on a bill. 


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Diamond ** at the Pine Cone Road branch in Palm Coast Florida deserves special recognition for ALWAYS being friendly helpful and fast with all of my banking business. She turns a mundane act of business into a truly pleasurable experience!


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Do not trust these people! I recently paid off the installment loan here through a 3rd party. By the time I received the check from them to forward to SunTrust, I could see there would be an overpayment in the amount of $300+. I never received a refund. When I called them, they told me that the amount was LESS than the amount owed! I could not prove it as when I tried to log into my account, it had already been removed!!!! Unbelievably shady outfit.


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Suntrust Bank and a manager Linette **. Do not trust them with your money. We opened a new checking account and had 300k wired into it. The next day they froze the account without warning or notice. Now 2 checks came back labeled frozen account. Then a few days later they closed the account. Called the manager Linette who opened the account over a dozen times with no return call. Called customer service over 50 times with a different excuse every time. I received a letter in the mail stating I requested to close the account. I never did such a thing and if I did give me my money. Then a customer service rep stated human error by the person who opened the account. That was their own branch manager!!! 


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I have an account at Suntrust, I go to cash my check. Lady told me she couldn’t cash it that I had to deposit it and then I could use the money the next day. Fine I did that. I go the next day to get money out my account, lady tell me my check won’t be deposited until day after Christmas. This check is how I was going to get my children Christmas presents. If she would of told me it was going to take this long I would of simply went to Amscot. Now I have to tell my children they will not be getting Christmas presents. I will be closing my account and I will never bank with suntrust again.


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This is the worst bank ever! They love to put holds for an entire week whenever you deposit a check. I deposited my Christmas bonus yesterday with a teller and I was told I would have my funds available in 24 hours. Today I checked online and they put a hold until December 24. Seriously??? This is a Christmas bonus!!! I will close my account as soon as possible. This was a tremendous bad decision.


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This is an accurate acct of how we bank. We are a fairly small but growing business. We opened our acct in 2017. Now here we are just shy of 2020. Now since there is no longer a Suntrust in Texas, due to hurricane Harvey, we transfer most of our monies from our personal acct to suntrust. HOWEVER this is not a good practice when trying to show how much your company makes on a monthly basis. So, at this point we have decided to mail in our customers checks for deposit. 1st check they lost, ok accidents happen. No big deal.


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I have been with SunTrust for 13 years & lately it has been one of the most horrible banks to bank with. There is a delay in how the back post debits and it isn't accurate. For an individual that has a hard time financially there are constant mishaps, such as, transferring money without permission and not even apologizing.


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About a month ago I opened a checking account online so that I could have direct deposit. Ever since my first check was deposited (2 checks were deposited) I am yet to receive any funds. They closed my account and told me I would receive a check in the mail in 7-10 business days. That was over 15 business days ago.


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Not even a star???? This is the WORST BANK EVER. Do Not trust your money to this Bank. They will make your life miserable.. Client since September. Getting ready to Close my account on Monday. Can't wait!


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I have been a customer of Suntrust for over 15 years. I had a car loan which automatic payments were paid through my Suntrust account. I moved out of State and continued to use my Suntrust Account to make my month car payments. When I traded in my vehicle, I contacted Suntrust Customer Service to close my account as I live in a State does that not have a Suntrust Bank. I was at no time informed that I had to close out the automatic payments, if I was informed I would have done that as well. The following month my closed account was forced open to make the car payment, which left the account in an overdraft. When I visited my local Suntrust branch, they put me in touch with Customer Service. I spent the next 3 hours at the branch and spoke with 6 different people and still no resolution. I attempted to speak with the Branch Manager, but she was not available. 


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I went to Suntrust today to make a $60.00 cash deposit into my father's account. I took cash so it would post immediately and keep him from being overdrawn. I was asked if I was on the account and told him no. He informed me that Suntrust does not take cash deposits unless you are on the account. What? He blamed it on laundering problems. It was $60.00! He said I could write a check, which I don't carry around anymore since I hardly use them. I told him that I would go back to my bank and get a cashiers check since I did not want to make my disabled elderly father come to the bank. He finally took it and said it would just be one time. My father has been very loyal to Suntrust/previously American National for my entire life...I will advise him to change banks immediately.


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This bank will hold your funds and the manager at the local banks do nothing but tell you to go home and make phone calls. Holding my funds for over two months now. Putting me in great financial problems. The bank in Harrisonburg Virginia will do nothing. Lazy manager.


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SunTrust bank has charged me 175 overdraft fees in my last 12 months of banking with them, regularly restructuring the pending charges to charge sometimes 15 overdrafts for a 99cent charge. Customer service reads a script and will not accept anything you say. I was given a vile nickname in my local branches for my spending habits. I did finally find a branch manager who was very helpful at first. She went as far to refund all charges however she was stopped by the top brass and her job was threatened, I went to see her and she would not look at me, she slumped away in shame as she shrugged her shoulders and said, "I'm so sorry."


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I have had Suntrust accounts for years and I have had a Suntrust car loan for almost two years. I called to see if I could defer my Dec. car payment so that I could buy both of my sons' mattresses and the lady said that they don't defer payments for that! After denying me she went on to verify my personal information as I had just been approved. I'm so disappointed and just think how my sons will feel after I tell them that I can't get them mattresses! This makes me definitely feel that Suntrust doesn't care about their customers one bit!! I hope I can find a bank that cares about their customers and refinance my car as soon as possible.


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I tried to deposit a check in the ATM and it suddenly froze and shut down with my card locked inside. It was Sunday morning. It took me forever to get someone on the phone. When she asked if she could put me on hold I said, "Please don’t hang up on me because It took me so long to get you on the phone." She said not to worry but if she did disconnect me she’d call me back. 


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My daughter has been a Suntrust business account holder for approximately 3 years. During this time she has had to pay overdraft fees. Some of the fees I feel were excessive. For example, Suntrust will list a series of checks as cleared and then later on say the checks did not clear and go in and overdraft items that come in later saying that there was an insufficient balance. Unfortunately when she revisited the page that showed them clearing, Suntrust has changed the information. I believe that Suntrust is making the consumer pay when Suntrust has to pay when accounts are illegally accessed or other things. 


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I opened a account with Suntrust, because of relocation. I deposited a total of 1200 in cash and then "paid" my rent in the Cozy app that my landlord has us using. I set up rent payment and then 1 day later kept trying to log onto mobile app and it kept saying service unavailable, so I finally called the bank and they said my acct is being shut down due to Suntrust rules and regulations. They would not give me a reason. So my 1200 dollars is locked and my rent is due today. They said they will only send it in a check within 5 to 7 business days!!! They told me that the bank had no obligations of warning acct shut down. 


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I'm a cancer patient at this time and medicines are constantly having to be refilled. Had done a light side job to earn some money to pay for a refill I badly needed. They don't miss a dose kind. Well, was paid in check, the check was wrote out to Suntrust Bank. I do not have a account any place, not a major credit card and it is only 20 minutes to 5:00 close time. 


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Where's the customer should have convenience, courtesy, and is right? They first close down the drive-thru so I can't make cash deposits! Then, I have to come by to virtually do anything! I will not be banking with them EVER again!


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Suntrust literally has people on the inside making fraudulent charges with the Zelle transferring, a guy from the suntrust number calls to say there was fraudulent activity on my account for $500 in Atlanta Georgia and wants me to confirm the transaction thru text with a pin number, so untrusting I check my online account while he was on the phone with me, he had me give him the pin saying that it was to prevent it from happening, so like a dumb** I gave him the pin because the number was from suntrust!


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I have had a checking account with SunTrust since 1979. I recently went to SunTrust to get a Cashier's check. My experience made me want to take my money out of this bank. I gave them a check for my purchase and my picture driver's license. They took so long looking at the computer (plenty of money to cover this check) and finally came back and wanted a credit card. I gave them a credit card and waited and waited. Finally they told me I would have to pay $8.00 for the check. I told them I had never paid for a cashier check since I opened the account in 1979. I then told them I would pay the 8.00 and I waited and waited and still they did not come back. 


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I was approached by a SunTrust worker telling me that I should come over to SunTrust because they were better than Chase so I close out my Chase account that I've had for years and went over to SunTrust back in August of 2019. Recently my daughter made a minor mistake of depositing a check into my account that was closed so I called the bank to let them know right away. The arrow went in to see the branch manager at my nearest location. Setting the branch for a long time bank manager clarified everything. "We got it all together. " 


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I had 10,000 in my account and I went in to wire my boyfriend 8,000 where he works in South Africa and I took 2000 out as well. And within a week I could not get 200 out of my bank at all and now it has been almost a month and they told me they do not wire money to South Africa and I said, "Ok will take my money and close my account," and they said that it was in with the fraud dept and I am still waiting. I will never deal with them and they should not be allowed to do so that I lost my power, no food and I have a disabled child on top of it all so good going Suntrust.


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I been have been a victim of a major scam and fraudulent activity. This caused overdraft. Even though I reported this. I was told the bank's position was that this was the clients responsibility. Not only were they not helpful I have several OD charges and charges for return checks they added knowing my predicament. This bank, in the past, has frozen my account without notifying me. I would find out when my debit card was declined and I knew full well there were funds in the account. They are totally about making money off their customers. RUN PEOPLE. RUN. I even sent a email to the CEO in Georgia letting them know I am a senior citizen with a grandchild to raise needing help in resolving the fraud situation and recovering the money. That request was given to an assistant who said they would investigate but was told this is still considered the clients responsibility to pay.


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Went to cash a personalized check from my sister. (Note: it was a Suntrust check and yet wanted to charge me $7 for their own Check) They wanted two identifications. One being an I.D and the other had to be a military I.D, student I.D, or a Passport etc. I am a stay at home mom & so don't have any other identification. They wanted to charge me the $7 fee simply because I don't have an account there. So for every check a Suntrust account user is personally writing, the bank makes money off of each check they are the consumer is writing. They make a profit off of those who use their personal checks.


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The most crooked bank that I have ever encountered. Charging overdraft fees when you have a positive account balance which causes you to have a negative balance. The Federal Reserve has already been contacted and expect a complaint from them as well as the BBB. You should be ashamed of yourselves, you know what you are doing is unethical, immoral, and borderline illegal!


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I signed up for an account at SunTrust 2 months ago, close to the house and free money orders. Well they give you money orders that are no GOOD, first time printed with the bottom numbers on the top of the check as the teller placed them in backwards. I have never had a late fee or a late payment. Now they are racking up with both, no returned calls, no help at the bank and I just called customer service and was hung up on. STAY AWAY, wish I would have read the online reviews first. Horrible bank customer service. If they have done this to you, let me know and we will start a class action lawsuit.


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Last week, I was in the positive with 2 minor charges pending. (Not posted yet), they charge me overdraft when IN FACT I HAVE PICTURES FROM MY ONLINE ACCOUNT) that I was not overdrawn!! Now I get charged 2 times for my cell phone bill that I paid online on Sunday morning and wow Monday night, I’m charged again. I called cell phone company they are only showing 1 charge on my cell phone account. Umm ye the bank decides to charge my account a second cell phone charge which if I had not looked at my account online would have had overdraft fee!!! I’m out of this bank Friday. Ever since they merged IT GOT BAD. I have been with this bank for almost 4 years and this whole last year I have had to fight charges that I should not be getting!!! I’m done and out!!! Credit unions RULE.


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This bank will will give you a temporary credit just to take funds back and leave with a overdraft fee. I call customer service and they told me there would be a credit back to the acct. I just checked my acct and they took funds back and put me back in the negative again. This bank sucks???? Customer service representative repeat themselves over and over. Please bank at another bank. You will be scammed. This bank sucks. People can still charge your acct after it is canceled. Never again.


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I used the teller connect machine to make a deposit and the machine went down during the transaction. My deposit was lost in the machine. Claims were filed with no follow up to me and was told they could not tell me how long or what the process would be for finding my money. This was no small deposit. It has been 3 weeks and they are still investigating! Terrible customer service yet they still push the use of these machines at the branch.


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After banking with SunTrust for over 25 years (since it was Piedmont Bank), we disputed some charges that were continuing to be charged after a cancelled membership. Within days, our Online Banking and debit card stopped working. When we called to see what the issue was, we were told our account was frozen (with no notification or explanation) and the fraud department would give us no information on why it was frozen, who had frozen it or when our money would be available. We were also told that our account would be closed upon the completion of the investigation.


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For the past year I’ve been dealing with Suntrust and their art of scamming. I had a credit card with Suntrust where I paid $300 a month or a minimum payment of $20. When The due date for payment would come up I’d make sure to pay ahead of time. That way it wouldn’t charge my account $300, I’d wake up the next day consistently for a year to my account overdrafted after the payment date, even when I pay ahead of time. I’d go into the bank and ask them why this keeps happening and they treat me like I’m stupid and don’t help at all. Then you have 24 hours to pay it all back before they charge me again. Obviously no one gets paid daily so I often had to wait two weeks before getting paid. Putting me in an endless cycle of debt considering this happens every month. 


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I have been a SunTrust customer for over 8 years. I feel It is time to write a review about one of the staff working at 8700 Georgia Avenue Silver Spring Md 20910. Ms. ** (Teller) at this branch always give a good service to customers. She has all the qualities required when dealing with customers whether under pressure or not. Very quick and knowledgeable. Above all she has a good manner which makes her special compared to other tellers. I always prefer to be served by her. In addition, I never experienced any big issue with SunTrust Bank so far. Hopefully I will remain to be their customer for good.


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You cannot make additional payments to principal without calling every month to have them fix your payment. It takes an act of Congress to get through to a person to do so. Then when they mess it up they tell you it will go against you if they fix it to reflect what you have sent as an additional principal amount. You don’t have a choice but to give your FULL SS# if you don’t have your account number. You can’t find your account number on anything but a document. Nothing can be properly done with their “online banking.” I will NEVER use them again. I do not recommend them for any banking or loans.


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My parents have been customers with this bank for longer than I've been alive (I'm 48!). With some declining health issues, I took over all of their finances last year. I live in a different state than my parents, but with technology, it makes things doable. I contacted my parent's local Suntrust branch to inquire who needed to receive the legal documents I had in my possession. 


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Typical corporate baloney. First, they have a ridiculous limit on phone deposits. They mailed the debit card to the wrong address. They refuse to raise the deposit limit. I called in to get a new debit card mailed to me and their own doggone phone system recognized my number. The live person on the phone couldn't "verify" my phone number that their computer recognized and I had to go into a branch. The teller couldn't tell me why I wasn't verified. Their customer service is rotten to the core. Bank anywhere else.


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Suntrust have frozen my account after I made a cash deposit and I was not notified, I am not in a hardship because I have no idea when I will get my money back. DO NOT BANK WITH SUNTRUST. I have not received any explanation. I will be seeking legal advice.


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I called the Fraud department on 9/23/19 to report 4 checks that were processed through my account even though they didn't have my name, account number, or SunTrust routing number on them. I signed affidavits to confirm they were not mine. As of today, 10/7/19, the money has still not been credited to my account. The total is around $320. I've banked with SunTrust over 25 years and I'm so disappointed with how they have handled this situation. All they do is recite the same rhetoric, it takes x amount of days, we are sorry, we can only do this or that.... They never take the time to look at the account, see the customer as a long time customer, etc. They should be able to temporarily credit an account for the small amount this has added up to. No Customer Service!


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I opened the account over a month ago and they place a hold on every single check I have deposited. This last time I made a deposit I received an email saying part of my funds will be available in 24 hrs and the rest would release the next business day. I paid out my Bills by echecks because they said my money would be there (got the email to prove it). The next day... NOTHING!!!! No deposit. I called and finally was told that they were informed by a confidential informant that the check will most likely bounce and they placed a 10 day business hold on the check. None of the checks I have deposited have ever bounced and this one would not bounce either. 


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I responded to a solicitation to open a checking account and get a $300 bonus. I opened an "Advantage Checking" account online in the evening hours of a Sunday and made the initial $100 deposit from an external bank account. That Wednesday (just a few days later), Suntrust closed my account without even telling me. I had trouble signing in on the app so I called to find out why. The individual I was speaking to said they closed my account for violating the terms and regulations. I said there had to be a mistake because I have not received my debit card or engaged in any transactions with that account other than funding it with an external bank account. I asked to speak with a manager and after being on hold for 20 minutes, was informed that I would not be told why the account was closed because they did not have to tell me.


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Please don't get an account with this bank. Worst customer services and can't talk to no on the phone. I open an account with my IRS paper check. They approve my account and deposit the check in my new account. I was told I can withdraw some of the money the next day which I did then I got my new debit card and checks that same week. So on that following Saturday I went back to the bank to withdraw some more money. They tell me that my account has been close and they will send me out a paper check in 25 days. It's been 40 days as today still have.


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I tried to get a replacement card for my account. They have an automated system that wants to do all the work for you. The automated system chose the wrong account even though I repeated it back on the phone. I went to Bojangles' in made a purchase yesterday. It went through fine then I went to Lowe's to use my card to buy some paint and it was declined. I thought maybe the chip was messed up. I went to Dollar General this morning. It was declined again. When I called the bank the customer agent said that there is nothing he can do. I spoke to a supervisor who was no help at all. All she was to doing is repeating the same thing. She did leave me on to think that I was going to be able to get my card sooner in the vale however she just wanted to look and see if I was wrong or the system was wrong. That was her main goal is to prove the customer wrong however she did not get to do that. It was the system that messed up.


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This bank is HORRIBLE! I literally had my account opened for 2 weeks (new customer) and when I go in to check my account and PENDING transaction of deposited funds there’s a log in error. I’m thinking someone hacked my account, soon to find out the bank decided to close my account for their own reason and stated they would mail a letter regarding those reasons as well as any deposited checks will be mailed to me. Nowhere did I receive a phone call, voicemail, email, NOTHING! This bank is horrible, not to mention when I first signed up to be a new member, I had to call and set up to have a debit card delivered to my house...it’s been a week and that card is still not here but I guess it doesn’t matter since the bank closed my account. SMH.


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I opened a checking account last week. I received my debit card in the mail the following Monday. I used my debit card to make 1 purchase at a Dollar General & 4 small purchases online. The next day I went to make a deposit at their atm & my card was declared invalid. When I contacted customer service they said due to suspicious activity my account was being closed yet they couldn't tell me what the suspicious activity was. When I went into the branch this morning I was told that my account was flagged & could not be reopened. They cited rules & regulations but could not tell me what rules or regulations I had violated. That their reasons for the closure & a check for my remaining balance would be mailed to me within 7 to 10 business days. I am dissatisfied with this service & feel like this is a legal scam. Not only have I lost immediate access to my account & funds but SunTrust can continue to use these funds to make a profit.


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Suntrust is in the process of closing my account supposedly, "due to rules and regulations." They will not provide me with any reason other than that. They are holding $2,100 of mine and will not allow me access to it. They have given me no access to funds at all since 9/16/19 the date I deposited a check. Since then I have been in a complete nightmare trying to find a reason or something. Someone please help.


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It’s sad when everyone answers for the same question is different. Very disloyal company. Major disgrace to the banking industry. I was told by Monique in TN that no one is higher than her in corporate. Bill Rogers is the owner. He should be sadly displease within his branches. They dropped the ball on an account that was open, closed and open again. No notations on the account for the many of times I called to verify. Now direct deposits are held up for young that work. You reap what you sow!!


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After being a Suntrust customer for 30 years, I asked my branch manager if Suntrust would match the rates that other banks were giving on a 1 year CD. Suntrust was not remotely competitive. The manager was encouraging that it was possible. It took Suntrust 13 days to say NO. In those 13 days the Fed raised rates. I asked my branch manager a second time. His supervisor again said no. I am sorry that I have wasted this many years with a bank that isn't competitive and does not value its existing customers.


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We received a call from SunTrust the other day telling us that our checks were being cashed in the Miami area. Apparently a Spectrum repairman took our checkbook a little over a week prior. Someone was able to cash a check for over $1000 with a signature that could not possibly be close to ours. He returned to a different branch the next day and tried again but that branch was more on the ball than the International Plaza staff. He left with the check and was not caught. You can't cash checks at many banks without an account at that bank to prevent this from happening. You cannot cash a check at a check-cashing facility without your ID being verified and your photo and fingerprints taken. But, a criminal can walk into SunTrust with a forged, stolen check and walk out with your cash.


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Suntrust is the worst bank I've ever had to deal with my entire life. Nothing ever works on their website. I get all kinds of errors. (HTTP 400 is a common one.) Impossible to add new payee online - always tells me the phone number is incorrect no matter what phone number I put in, even though it says it's an optional field! (Yes I've tried leaving it blank.) 99% of the time checks aren't mailed. After hitting submit, you are brought back to the same page with no error message and no confirmation. (I've suffered late fees due to this.) Their credit card is also the worst. All my purchases at Amazon and Walmart gets denied. We have called SunTrust dozens of times to unlock the card and beg them to please not do this again. No use, they said it's for "security" purposes. They even canceled my online book subscription without letting me know. The saddest part is my husband used to be a VP for this bank!


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I am a doctor and banked with Suntrust for years, unfortunately. Their fees are way too high, especially merchant services. When I needed to refinance a mortgage they only offered a high interest rate. When I nicely explained I was going somewhere else for a better rate, then she would not return my calls and emails to get my payoff amount. Rude!! And when I returned my credit card machine they kept charging my account and triggering it to re-open. They said I didn’t “specifically close” the account even though I sent back the machine and told them so!! Petty till the end. I literally deposited millions of dollars over the years, I only had a personal banker for the first year, then they just disappeared. Very poor customer service when I needed anything. And they harassed me needlessly over a personal mortgage years ago too. Would Never recommend.


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So... I went into my local Suntrust Bank on August 30th. Super excited that I could use them for direct deposit for work. The personal banker informed me that I had to come back the next day to make the deposit within 24 hrs so that the account would not close, she also said that I had to leave the money in the bank for 24 hrs. or else the account would automatically close.


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I went to deposit $300 in the ex-wife account at SunTrust and was told I cannot. Who in their right mind refuses cash money? They are making doing business with them more and more difficult. I even have an account there but still they say no! I will close my account and take my business to a small bank or credit union. SunTrust you stink!!!


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Teller connect went down during my deposit transaction. I have gotten NO help from Suntrust except that it may take up to 10 business day to resolve. It's day four and no sense of urgency from Suntrust to post my substantial small business deposit. Their tag line should be "Bank without Confidence".


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Suntrust.com is not offering the option to send or receive secure messages anymore. This is a terrible thing to do to customers. I may leave the bank for this reason. Why would anyone want to waste time on the phone, when they could easily send a message and ask a question. This is very inconsiderate from Suntrust bank to its customers.


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This bank is so unsafe to put your money in because they don’t have enough security to watch everyone’s funds from being scammed. I was told this by their own security team when I had 1800.00 scammed from my acct from a company in New York called MoneyLion. They was able to hit my acct 8 times and the bank never caught it until I called. Now they are holding my funds for 10 days to fix their screw up so anything that goes in my acct on direct deposit gets credit to the bank for my acct negative until they fix their screw up. This isn’t the first time it’s happened to me but it will be the last. You can bank on that.


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I opened my account in the state of Florida. Sometime later, I moved to Nevada to be near my grandchildren. I called SunTrust and updated them on my change of address. Their bill pay service was down, so I tried clicking on the Zelle link in their online banking to send money to pay rent at my new residence. Commotion followed, locking me out of my online banking. Several calls later with SunTrust to try and resolve this issue led to me being told I had to either appear personally in a SunTrust branch office (yes, buy a plane ticket from Nevada back to Florida), or close and move my account because their "security" could not unlock my online banking until then. A few days later, I received a notice that SunTrust was closing my account.


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Hi, I’ve been banking with Suntrust for over 15 years and I must say, whoever came up with the concept of giving you a few days to replenish your acct without an overdraft fee deserves high praise. My family and I have been struggling financially for the past year and a half and more fees is the last thing we need. I will be forever grateful during these difficult times. Every little bit counts.


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NO ONE CAN DEPOSIT MONEY INTO YOUR ACCOUNT. NOT EVEN CASH....I was sick and couldn't make it to the bank to put money into my account, so I sent my daughter to do it for me. NOPE they wouldn't let my daughter deposit CASH into my account because her name isn't on it even with me being on the phone and she had ALL my information. She had her ID. We have the same address, same last name and everything but still they wouldn't let her. So a check that I had wrote bounced because of this. I have been with them over 30 years and NEVER had a bounced check all because they wouldn't let her put cash into my account. I'm beyond pissed. So I went up there and closed all my accounts. They have lost one of their loyal customers and I will NOT recommend nobody to use them.


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I have been doing business with Suntrust for 10 years, I have a car loan. The car isn't working at this time and I had to purchase a new car. I have been calling for about 2 weeks to see if they can assist me with the payments since I can't afford $1000.0 in-car payments a month. Everybody I speak with gives me the runaround and then ends up hanging up on me. The last person I spoke with was Marco and he hung up on me. I know I will have to pay this car note but I am trying to be proactive so by October the note won't go into collections. The balance will be $1500.00 by October, I am almost done but can't get anyone to help me. I figured some money is better than no money.


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I have an account at Suntrust, and I went to the drive up window to purchase a roll of quarters. I gave the clerk a 20 dollar bill. I was told I needed to give her my ID AND my Debit card in order to buy 2 rolls of quarters. I asked why and she told me it was 'policy'. All of this just to buy quarters, unbelievably poor customer service. I do not need a response from this company. I will be changing banks.


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I ordered a payoff for my car. I still haven't received it. Last time I called I was told to be patient meanwhile my new loan was expiring. My credit union told me to call and ask to have them send it to them - it was there within an hour. I am tired of people that do the minimum to help their customers. Once my credit union MM interest rate goes up I will be moving my savings.


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I got overcharged by a company set that set up reoccurring charges. Suntrust can't stop the reoccurring charges. They can only cancel my card and that would cause me a major headache setting up payment for all my bills all over again. Also the person that helped me on the phone was not really capable of speaking English. I detest Suntrust for not protecting their customers.


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I have been a customer of SunTrust Bank for many years. Most of my banking is done online. But I still use cash, as it is the basis for my strict budgeting (no cash in hand means no impulse purchases!) However, for the past six months or more, I find myself visiting two ATMs on a regular basis in an effort to obtain cash monies. Usually at least one ATM had cash. Recently, neither of these local ATMs has cash to offer. And after 'striking out' at the usual ATMs yesterday, I found myself driving past another SunTrust location while on an errand so I stopped. This location's ATM also had NO cash! I have visited three separate SunTrust ATMs in the past 15 hours, and I still have NO cash. If having access to cash monies is important to you, as it is to me, then SunTrust Bank might not be a good option for your banking needs.


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I am an overseas customer of Suntrust and have found the bank to be for the 20th century not the 21st. They have taken it upon themselves to close my business acct without any reason that they will tell me. They have said that they will send a check for the balance of several thousand $. I cannot get them to tell me if they have raised the check, if they have sent it and where they have sent it to. The account was closed on 2nd August. Various departments are passing the buck and unable or unwilling to give me a straight answer.


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There were 3 fraudulent (made-up) checks to the tune of $11,900.00 on my business account. This happened 7/29/19. I have been contacting Suntrust Customer Service just about every other day to find out when the funds would be returned to my account. We are a small family business and I cannot afford to have this money out of my account for so long. As of this writing, August 23, 2019 I still have not gotten my money back. It is the most frustrating thing and I am about to get my lawyer involved because there is absolutely no satisfaction with this bank. I have entrusted them with my money, they are insured, but still have not returned the money. I don't care how long it takes to do their investigation -- that is an internal thing. But to hold my money out for this long is disgusting. I am very disappointed and am about to change banks after being with them for so long.


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The wire transfer department has some of the worst customer service I have ever dealt with in my life. Do not bank here. They do not care about you or your money. They will laugh at you and cut you off and should not have any right to handle any money for anyone. If I could give 0 stars based off of that one conversation I would. I beg you: do not give them control of your money.


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We went with SunTrust for our mortgage, so have dealt with their mortgage department and their insurance department (to add outside insurance products to the escrow account). I have to say, they are one of the least organized banks I've ever had to work with. We have had a number of mortgages at this point, and getting this mortgage approved was by far the most difficult experience we've had. One hand never knew what the other was doing; we needed to keep going above our Mortgage Loan Processor's head because she couldn't keep track of basic details. Responses from her superiors were often delayed, and our closing almost didn't happen. Now that we're on the other side, I keep getting conflicting information from within the company about getting all of our insurance products (homeowner's, flood, personal property) set up. Do yourself a favor and avoid this bank.


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While Suntrust, is more of a traditional bank, unless you are a business account holder, I feel that all banks (for most people) are treated as online banks. Suntrust has a fairly robust online presence and their interface, using a traditional computer browser, is full featured and fairly intuitive. Their mobile app, is above standard, comparatively to other "traditional banks" and offers good security as well as the majority of the features available on their traditional browser based counterpart. I have considered switching to an "online only" bank; however I believe the emergent nature of the online banking business is still in flux and growing. For me, 50ish, I would like to see this mature more before I make the "jump".


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I made my monthly car payment online thru their website every 2nd of the month. I schedule it at least a week in advance. For some reason they drafted my account 3 times for August 2019 payment which causes my checking account with my bank to become insufficient for those 2 additional payment that they took. I called to find out what/how it happened. They gave no explanation, instead they accused me of sending those 3 payments and then called them trying to collect the insufficient funds fees. It doesn't makes any sense. All I want is for them to pay for their mistakes. Will definitely shop for other financial institution and will never do any business with this fraud bank.


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I had a damaged card. They sent me a new one in a week because they don't do temporary cards. I received my new card and the card still doesn't work. Called customers service. All they said was we can do is send you another card. I'm not waiting another week for a card. I'm closing the account, worst bank ever.


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I opened a account yesterday and deposit my 1st check to a new job. My first thoughts was wow they never gave me a debit or at least a temporary card to use. They told me its takes about 7 days to get a card so I said ok so I ask "Could I withdrawal $20 out while I'm here." They said, 'No, it's up to 48 hours" which is a lie. I found out the check won't clear till 7 days from now so I'm like really you telling me I can't come to the bank until 7 days after I work 2 weeks to withdraw money. All customer service says is sorry for the inconvenience.


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I made a $320 ATM withdrawal on 8/3. On 8/4, I scheduled over a thousand dollars in bill payments to be deducted from my account on the sixth, based on the available balance SunTrust showed. That left me close to no money. On 8/5, my balance still showed the same amount as the day before. I deposited $300. Today, 8/6, I am blocked from using my card because I am overdrawn. After four phone calls I finally find out that my ATM withdrawal took over 3 DAYS to post to my account... meaning that when I scheduled my payments to come out, that $320 was not included in my balance. Now they tell me that happened because it was a Saturday that I withdrew money. They seem confused when I point out that literally EVERY other ATM withdrawal I have ever made immediately posts to my account. Immediately. Saturday, Sunday, even Christmas Day.... an ATM withdrawal has posted immediately.


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This is the worse bank I have ever dealt with! Since moving from California to Georgia I had to change banking with Chase to Suntrust due to there are no Chase banks in my area. The worse mistake I ever made. They have the worse security/fraud detection ever!!!! They will make sure you can’t use your own hard earned money. My fiancé and I use Zelle often to transfer money to each other because our branch is 40 minutes away so this is much easier for us. But in reality it’s a joke! Both our accounts often get flagged so then we can’t send each other money. We have called several times and jumped through all the hoops to confirm it is NOT fraudulent activity. If these idiots would actually take a look at the activity for however long we’ve been transferring to each other! 


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I would give -5 stars if that was an option. I was overcharged by a company called StudySoup. The material I purchased was also incomplete. So I contacted the company and they refuse to refund: I immediately turn to Suntrust to report this fraudulent website and get my money back. The claim is opened and I get the money back temporarily. My claim is denied and the money is taken back including an overdraft fee. I was never contacted or update. All of the sudden I see those charges on my account. I have to contact Suntrust and they tell me the claim was denied. They send me the forms for a rebuttal and I immediately fill it out and send it back in the mail. Never heard anything back and Suntrust claims they never received my letter, because they lost it! 


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Ok in the beginning my daughter opened the account with no problem, mind you it's only been open for a few weeks. My daughter is hardworking and is using her employment to pay her college fees. So when we received the account we were told that mobile banking was available because she has no car. This was convenient for my daughter, so upon getting her payroll check she mobile deposited the check into her account and this is where it gets crazy. She deposited the check on a Friday with an electronic message that her funds would be available on Monday. Monday arrives funds still not on account, we call the bank. They tell us 3 business days and that it would be Tuesday or Wednesday, Wednesday comes no funds so we head down to the local branch where they NOW inform us that the check looked suspicious to the fraud dept. 


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I opened a checking and savings account online and transferred money from a current bank account at another bank to fund this bank account. A few days later I get a little postcard saying that my account had been closed due to 35 consecutive days of a zero balance. The account had not even been open a week. I called the customer service they were extremely rude and said that my Account had been closed due to the fraud department that would give me no further details. I go to the branch and speak to a customer service representative, he was very nice and as helpful as he could be, but still got no answers besides they just didn’t want my business. Never do business with this bank.


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Horrible bank. I have had a checking account and credit cards with Suntrust bank for over 8 years. I have paid my credit card payments on time and never had an overdraft. Recently, I left my previous employer and found a better job with a different company. During this process, I fell behind my credit card payments for few days before I received my first paycheck. It didn’t even take 3 days, 27$ late fee, they start calling me and harassing me day and night, including Saturday and even Sunday. Luckily, I managed to pay the credit card payments within 5 days of the calls. But the calls didn’t end. I am disturbed, and disgusted how they treated me after been a loyal customer for more than 8 years without any late payments. Luckily, the new job pays better, so I am planning on paying off all the credit cards with Suntrust and close all of the accounts with them as soon as possible. One thing for sure, this is the bank that you shouldn’t Trust!!!


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My account became overdrawn at this bank which I did not believe was possible when you only use a debit card. They have it set up to do so and don't tell you. Then charged me $72 for one overdraft. I have filed a complaint with the NC Attorney General. They steal money from old poor people on a fixed income and don't care.


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I am a long time customer with Suntrust, but since 2 years ago, I can feel something is wrong. The branch banker's service basic knowledge is decreasing, they have to depend on computer or make a phone call to answer even the most basic questions, for some questions even I know more than them. Recently these 2 years, I visited a few different branches, just one is better. The rest of them most of the time are not very professional. The past couple of days, I visited 2 branches, to do almost the same thing, but totally a different experience at either one. First one, first time didn't work and had to come back another day. Second time, it took just 5 minutes,; the second one, almost the same procedure took over a hour when I had expected it to take 10 to 20 minutes. After that my following schedule have to change. Suntrust needs to give more training to their employees and also make sure the correct person is hired to help the customers.


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Can SunTrust find a developer who thinks like the common man? I have used their personal banking for years and found it easy and intuitive. However, the business online banking is a royal piece of junk. SunTrust has to set up the accounts to be able to pay your credit or debit card. 4 trips to the branch and 3 times on the phone and nothing is correct yet. Why are 2 similar products so different? In the business online banking, you have to capture what the payment amount is prior to changing to a 2nd screen to pay. Why can't it be like personal banking which displays the amount options to pay? Time to vote with my feet and switch all my accounts to a competitor.


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Their online login page is terrible and locks you out after just three attempts with no recourse of unlocking the account. To unlock the account I had to call in to their customer support. Customer service said they have to first verify me by sending a text message. I said sure. (I get that all the time, many of my accounts automatically do that when I log in from different computers.) They said, okay, they got my phone number (which is odd, because it is already on the account) and they said "YOU HAVE FAILED VERIFICATION". Very rudely. And both times the tone of the rep changed, and I can tell they were thinking I am a crook. I said what do you mean "HAVE FAILED VERIFICATION"???? They said that's what their system said. And I said, "What do you mean, you haven't even sent me the code yet for me to read back to you?"


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I opened an account for a new business in April 2019. I did everything they told me to do including uploading my business license. I waited for two weeks- which they said it would only take one, and they finally fully opened my account. Then I get a call saying there was a problem with the dates on the account and I would have to come in to sign some more papers. Now today I call and they tell me the account was terminated and I have to wait on 1000 dollars to come back to me in a check. I just don't get it. They won't tell me why. I haven't been able to fill orders for days now because my money is tied up. Prepaid cards are horrible. Thanks a lot for nothing.


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Well this was a few years ago, They would not let me make my car payment online unless I opened a checking account with them, sounds shady to me. I refinanced as soon as I found this out and saved some money in the process.


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I financed my vehicle thru Suntrust. Every time I would submit my payment thru their app it would take 2 weeks to process then come back as insufficient funds. I called my bank to figure out why it was coming back as that and they informed me Suntrust never attempted to take the payment out, and on my bank statement it does not show where they tried to make the transaction. Fast forward and I get a letter saying my car will be repoed. We called and made an arrangement for an extension at the end of June. The extension paper work states my next payment wasn’t due until 8/6/19. Well woke up this morning to find my car had been repoed. Can’t talk to anyone due to it being Sunday. I’m very upset at this and do NOT recommend them for an auto loan!


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I banked with SunTrust and deposit a check from my new job.... a hold for 10 days was put on that. Assumed ok fine new slrt of check. Deposited my second check same thing, a hold for 10 days. I'm confused and called and customer service came up with numerous reasons why. Deposited my third check and had no problem. Deposited my fourth check and another hold for 10 days. So I called and spoke with customer service then requested a supervisor, she said the department that was to escalate the check timing to clear was an internal department and there was no way to contact them. 


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Oh my goodness, I so wish I would have read these reviews before I went to SunTrust. I would absolutely give them negative stars if I could. They are horrible and are really wrecking my life a bit. I recently relocated Florida and I am in the process of looking for a house to buy. I opened an account with SunTrust with a significant deposit for a downpayment on a house and a couple of days after I opened the account, I got a call from the person who opened it for me telling me that the account had been closed and she had no idea why and no one would tell her. I've talked to person after person after person and no one can tell me what is going on, only that it could be up to two weeks before I get MY MONEY. I have never had an experience with any business, let alone a bank, that was this atrocious. I have made an offer on a house and they could very likely keep me from getting it. Do not, do not, do not bank with SunTrust!!!


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Suntrust will steal your money!! They like to charge overdraft fees when you aren’t overdrawn. They claim they use pending transactions in order to charge these fees. Pending transactions are pending and have not posted, but Suntrust still uses them as posted to take your money. DO NOT BANK WITH SUNTRUST!!!


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I wish I can give zero stars to Suntrust - is the worst account ever! Do not bank there. They closed my account after someone had fraudulently made purchases and the customer service is terrible. The lady talked over me and cut me off and said I can’t bank with Suntrust bank ever. SUNTRUST BANK is HORRIBLE!!! DO NOT BANK WITH THIS COMPANY!!!


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Not very good. Interest rates were high. Hard time confirming simple information given to them. It seems like they really didn't want to do the loan. I almost walked away and went somewhere else. Monthly car note is high.


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I highly recommend that nobody use Suntrust Bank (merging with BB&T)!!! Please be WARN!!! Yesterday I went to Walmart to purchase grocery. When I went to check out it declined my card (which I know I have money in it). It declined twice for that matter. So I called my bank and they told me to call the number on my card.


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I opened both checking and savings accounts in the early part of May 2019. On June 13th, a wire being sent, was handled poorly by the sender. SunTrust flagged it as fraudulent and closed my account. I understand this is their right. On June 24th, I visited the branch where I opened the accounts. The manager called the necessary "security people" and was told written notification had already been sent to me and a check for my funds would be sent within 2 weeks. It has now been 24 calendar days since they closed my account. No written notice or check has been received. They have sent statements, showing deduction of fees. I will file with every regulatory agency I can find.


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I got double charged on one withdrawal that I did with Suntrust atm in Orlando airport. What kind of bank does that? U$5,25 for one withdrawal is ridiculous. I will not going to use their machines never again.


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I am so exhausted! Dealing with this bank is always inconvenient. From the customer service to the online banking. The alerts go through late and the pending transactions as well so every time you log in to your account is a new surprise... so much anxiety and stress! Customer service is the worst! Especially over the phone, no appreciation whatsoever.. Is just very challenging and overwhelming. I’ve literally cried from frustration with these people.


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Being burn at ORNL, I was looking for a bank that would solve my needs, But as my experience with Suntrust it’s slowly fading away. I opened a account on April 11, and yet to see one dime transfer into my checking account, or my wife NY Life Annuity. This is July the 8, I think I make a cross decision. Got put into a annuity, which hasn’t pay a dime. Don’t like two branch managers. Something not right, when they send wrong information to NY Life. What to do. I’m not happy, are they worse, that what I has, are there something better?


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I will not approve of this branch. Worst customer service ever from all depts that work through this bank. Fraud dept or recovery dept services put notes in my file after the account was settled and refused to removed do not open another account notice on my file. I hadn't done anything wrong and don’t understand the reason behind all this and keep being transfer back and forth from one dept to the next.


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Where to begin!?!?! A little back story...The last 10-15 times I have tried to make a withdrawal from my branch ATM, the ATM wouldn't work. This forced me to go to an ATM that was not SunTrust. Each time I have had to use an atm other than SunTrust, I get charged a $3.25 fee for using the ATM AND SUNTRUST CHARGES ME A $3.00 FEE FOR NOT USING THEIR ATM!!! So that's $6.25 every time I need to withdrawal money which equates to nearly $60.00 over the last few months. Finally I had enough. I called the last 4 times and reported the ATM not working and they tried telling me it was something wrong with my card...REALLY?? So the lady in front of me that was waiting to see if I had problems card was bad too???? I think not. Not to mention I have ABSOLUTELY NO PROBLEM making purchases or using other ATM's. So if my card was bad, how can I use other ATM's and make purchases with no issues????


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It was very efficient working with Lending Tree and LightStream/SunTrust Bank to obtain a debt consolidation loan. LightStream has some negative reviews, but look at the dates. All of them are older and it looks like SunTrust got their customer service act together and got serious about completing for business. At least in my experience there were no better offers, hands down. I will work with this company again in the future.


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I have banked with Suntrust for about three years now. First problem I had concerned deposits and withdrawals at the window. They refuse to look up my account information even though I had my debit card and ID. Once they went so far as to make me get out of line and fill out the slip after writing down the account number. The wait is far too long. They usually only have one person at the window and one working the drive through. I now stick to using the ATM solely. Which is a shame since my other bank is always quick, cheerful and helpful. There have been other issues, lies about number of credit reports pulled, etc, but the latest incident where they held funds from a deposit for almost two weeks after fund verification really was too much. If Suntrust weren't the most convenient bank I would go elsewhere.


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I've been banking with Suntrust for 3 years now, and right away I had a problem with them. My first problem was the bank that was right up the block and very convenient for me ended up closing down, and now I have to drive all the way to the other side of town to bank with them. Second problem I had with them was overdraft fees. I noticed that certain places I will go make purchases would take two to three days pending to go through. Okay so I called them, they waived the first overdraft fee and I learned my lesson. And I will wait on certain places that I made purchases to two to three days to make sure the money was taken out so they won't be no problem or overdraft fees. Third problem I noticed was when I would go to the ATM to withdraw money I will put in my PIN and the ATM would not recognize my pin and automatically would close my account for suspicious activity. 


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I opened a new account at the Branch. Branch rep did not ask for an initial deposit. The same day Suntrust Bank froze the account pending closing the account but did not tell me. The basis was that "I requested debit cards before funding an account." Now I did not request debit cards. This is something the Branch rep just did. The worst part is that since I did not know the account was frozen, my paycheck was directly deposited in the checking account. Suntrust held my money for 20 days. I could got access my paycheck. Each time I called a personal representative, they said "There is nothing I can do. We can close accounts whenever we want. We can freeze accounts whenever we want." That is a quote. There was attempt to show concern, no attempt to try to assist. I'd never made a withdrawal from the account or engaged in any activity. They just froze it and kept my paycheck for 20 days.


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I opened an account in Jan 2019! My sister has owed me roughly around $5000 throughout the years. When she was finally able to pay me back it was in US postal money orders. I deposited them with Suntrust as I opened an account with them to become a long term customer. To my surprise the account was prematurely closed with no notice or letter why. They only reason I found out was because I called inquiring when I will get my card. They informed me something about “Fraud” and holding the funds for 6 months to make sure they weren’t recalled or reported stolen. 


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My elderly mother opened a checking, savings, money market account with SunTrust Bank online on June 9, 2019. The account(s) were fully funded. To date my mother has not received a debit card, checks or any other communication from SunTrust Bank regarding her new checking account #**, savings account #** and the essential savings account #**. Shame on SunTrust Bank, its officers, employees, agents and/or servants for taking advantage of an 82-year-old woman with a fixed income.


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I called in to request 6 months of banks statements as I no longer bank here since moving out of Georgia and my account was closed. I was informed I had to send them a check for the statements and it would take 5-7 days to get them back. After 2 weeks I called again to see what the hold up was... They said they didn't receive anything BUT THE CHECK WAS DEPOSITED!!! They checked AGAIN and said, "Yes we sent it out". Fast forward 10 day I call again. I spoke to someone who said HE was going to send it out that day. Now it's been 1 week and still NOTHING. I called today 6/26/19 and she said they mailed it the 24th of June??? REALLY?? These people are so ** up... Stay away from them.


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I get charged overdraft fees on transactions that are paid against my balance. I haven't overdrafted, they haven't paid the merchant for me. After the overdraft fee, I still have a positive balance in my account, but I have an overdraft fee. When I call them they'll tell me it's because a pending transaction has come in and "when" it will post it will draw my account to be negative. Yet, instead of being charged for the transaction that the bank will pay for (being the pending transaction) I'm being charged for the one that posted with a positive balance. 


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In my experience, Suntrust banking targets accounts with low funding and forces them into overdraft situations by processing pending transactions in whichever order will lead to an overdraft. I've overdrafted twice due to their negligence and found it highly suspect that: 1) Checking my mobile app prior to making said transactions, found no issue that would lead to an overdraft situation. And 2) Reviewing their online transaction history after the fact, found mysterious "gaps" in the accounting that could not be explained ($24.00 in the account becoming -$12.00 post $36.00 overdraft fee). I've called customer service both times and in these situations, the representative has explained how they are able to see transactions that I cannot via the website or app. Read that again: They can see what's happening with my money but are not enabling the same visibility on my end. All said, don't trust this bank. Invest your time and money elsewhere.


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I have been banking with Suntrust for 30 years and lately I have noticed that they are constantly taking money out of my account. Recently I found unauthorized charges on my account, I filled out the disputed paperwork and faxed it to Suntrust requesting my money back and asked them to block the unauthorized user from helping themselves to my money again in the future. I was assured that the problem was resolved and was refunded my money. One month later the same company took more money out of my account. I immediately called Suntrust and after hours on the phone with a manager I was told the problem was fixed, but it wasn’t. Not only did Suntrust allow for unauthorized charges they charged me another stop payment charge for their error and they also took an additional 38 dollar fee out.


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My husband and I opened a bank account using Suntrust. They allowed us to make an opening deposit and froze my account the next day and are now saying that my account was closed and they would mail me a check. I still haven’t seen the check. I just want our money back so we can go somewhere else. We have kids so for us to be waiting for money that is ours is unfair and please don’t open a account with them and I’m sorry I didn’t read their reviews first. This has happened to a lot of people.


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The sorry Suntrust bank took every penny of my wife's check because the sorry people can't do their job and see we were scammed in our account. This is the worst bank ever. Please do not open an account with these crooks. I pray they go out of business.


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Suntrust Bank closed my checking account with no explanation and no idea how long they would hold the funds in the account. They have caused a grave financial hardship for me. No one there has any answers. They can close the account. I ok not banking with a company with no customer service ethic. There are many products out there. But to not be able to answer any questions about my money that they are choosing to hold and not give me a reason why is unacceptable.


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I opened up my account a few weeks ago and funds were ready the next day. I was satisfied with that part. So since the account was still brand new, I had to wait on my debit card to come. So in order for me to access my funds immediately without having to get out and make withdrawals, I transferred funds between non-Suntrust accounts. So I made a few transfers through Zelle with no issues. I paid a few bills from my new account and made maybe one or 2 withdrawals. 


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I tried out this bank only for about 6 weeks to find out they are not a good bank. My purchases will be pending for 3 to 4 days. Deposits would take about 2 days to be updated completely with money that was already sitting in the account and cause of this I was hit with 3 different overdraft fees. Can't wait till they taking to court just like Wells Fargo for crazy overdraft fees and I get my money back like I did with Wells Fargo. You call to complain and a foreign telemarketer picks up the phone and speaks barely English.


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I had both personal and business accounts with SunTrust bank. I have close my personal account due to poor customer service and overdraft fees and today I wake up to find over $200 in overdraft fees because they put a check through before Items that were pending a week before this check and once again customer service will do nothing! This is the worst Bank I have ever dealt with, I have also had my Personal account hacked and had to go through the fraud department which took over a month to resolve. Don’t use this bank!!!!


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I'm very disappointed with this bank after opening an joint account online and being approved. They unapologetically closed my account for so called rules and regulations that they apparently paid no mind to when opening my account. And in some case customer service was rude and unknowledgeable about the situation. I will never use any products from SunTrust Bank or any of its affiliates. Beware of this bank!!!


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I have been a customer of SunTrust for many years. First let me say I don’t like change nor the selling of myself. I chose whom I conduct business with. I don’t like waking up one Monday morning and finding I’m not longer with the Cell phone provider I chose but with someone else that I could have picked, but didn’t. I have friends that now are with their third Bank. None of them they chose. When I chose SunTrust I thought I had chose a bank that I would be my last bank. I can’t even pronounce the name of MY new bank. I am not thrilled.


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I will NEVER do business with SunTrust again. They have the worst customer service and policies for security of any bank I have ever dealt with. They made me jump through so many hoops and waste an entire day on the phone, just trying to regain access to my online account which was deactivated because I hadn't logged in a few months. The issue is still not resolved, even though the last person I spoke with assured me it was. So I called AGAIN and was told they have no record of what the last customer service person did, so I would have to start the entire process over again. The whole story is too long to type but I'm almost done paying off my loan and as soon as I am, I am done with SunTrust FOREVER and so is my family. I will make sure I tell every person I know to never use or trust Sun"Trust"...


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Please never use SunTrust bank for any of your banking needs!! I opened a checking account and deposited my federal income tax check into my account. The very next day my funds were available in my account but Suntrust put a restriction on the account. I called to see what the problem was and was advised to come to the branch with 2 forms of identification. I've never had this problem with my other bank so I stepped into the branch as told and verified myself. The banker stated that my account was in closing status and a check would be mailed within 10 business days! It has now been well over a month, and now Suntrust is telling me that the IRS recalled my check.


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This is the worst mobile app I've ever come across! It's meant for convenience but it's anything but even during banking hours. I use it so I don't have to get out in this crazy world but no... It seems like they do this so you will come into a branch and do business. I've also got stranded on a weekend with no funds 'cause the mobile deposit was down and automatically came back on after the cutoff time. Way to go SUNTRUST! GOING TO A CREDIT UNION WHERE THEY TRUST AND TAKE CARE OF GOOD CUSTOMERS.


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I have been in this bank for about an hour, I haven't spoken to anyone and no one has spoken to me. A old employee told us it's corporate doing this. This is sad. I just opened up this account yesterday and all I need is a temporary card. I will never come Panola Rd Suntrust ever again.


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I attempted to cash a check at Suntrust on Friday, as part of the transaction I was told there would be a $7.00 fee to cash a check... It was a check FROM a SunTrust account. I do not have a SunTrust account and never will if this is the way they treat customers. I could understand a small charge to cash a check if it were another bank and I did not have an account. The banking industry is moving to an impersonal interaction model with higher fees. I guess I will have to continue my search for a new banking institution. Good news SunTrust customers, there will be one less person in line the next time you have to visit a branch.


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I had a company tell me I need to call them and pay them with Google play cards, my daughter and I knew something was not right so we went straight into the bank to see what was going on. The loan company was a fraud scammer. The lady at the bank was extremely kind and helpful, the man was blowing me up in the bank. I showed the lady helping me, she asked me to call them. She got on the phone with the scammer. He spoke over her. She told him to send the police to the bank. He went as far as to call me from a Pasco County Sheriff's department phone number, The man I was speaking with was foreign. The police officer that called me from Pasco County Sheriff's department had the same accent. I hung up on him and called Pasco sheriff department asap. The officer laughed. She said that happens all the time. They do not even bother with them. There are so many that's all they would be doing.


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Breach of Fiduciary Duty Bloomingdale, Florida. I hope this is just the local bank, because, lord knows this incident caused a lot of trouble and extra cost as I am having to seek legal counsel. Sibling who was POA for my mom had free reign of her bank account while she was hospitalized, called in and reported “fraud “ on mom’s online bank account preventing me from paying mom’s bills. I say was POA, because mom wisened up and changed it after “losing” thousands upon thousands of dollars. Sibling is on the anti-social personality disorder spectrum and mom’s afraid of her. 


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Suntrust is a nightmare to deal with. They focus on Business - Employee - then their Clients in that order when Clients should always be thought of first. I opened an account after moving down to GA, thinking they would be a good bank, but nope. I went to deposit my paycheck, while direct deposit is pending, and the teller tells me "The funds will be available tomorrow, but rarely there is an extended hold. If there is a hold, call customer service to have it lifted." 


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I recently was in the process of selling my home and so I went to SunTrust Bank on W. Oakland Blvd in Ft. Lauderdale to make a deposit of $500.00 to keep the account active, so once we receive the money form the sale of our house it could be sent to that account. Now bear in mind, I had 3 accounts at SunTrust. 1 personal and 2 Business accounts but I closed them due to my Clients and Customers using PayPal. However, I kept my personal account. That being said, I spent time with the Manager and one other member of the branch talking and being social which was nice so there were no reason for me to be treated like a criminal or a terrorist. 


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$10,600 stolen off account number and Suntrust refused to repair. A company went into my account 2 years ago and took $5300. I disputed it and Suntrust was unable to retrieve the funds so they wouldn’t pay me back. They told me this merchant could never do this again. Feb 2019 the same company did the same charge. Suntrust was unable to get the funds back and made up an excuse why they aren’t paying me back. So now I am out $10,600. I’ve got perfect credit and been with the bank for roughly 8 years. I put 500k a year in my checking. I have mortgage and other products with Suntrust and they still crap on me. It’s this one guy who works there Haywood **. He is evil. If I told you the things he said and did, you would know to just stay away. My attorney has the case in court now. We shall see what trick Suntrust has up their sleeve this time. I hate this bank. Pure evil.


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I’ve spent over 10 years with this bank until today. Today I woke up for the last time seeing my account overdrawn due to fraud. For the 3rd time in 2019 I’ve had fraudulent activity. It’s not from a card transaction either. It’s from my account and routing number, which I never give out. So here’s what you have to do if this happens, it’s super fun. You usually find out when you’re on your way to work with an empty tank of gas. Card declined, check mobile banking ohh negative 900$. Call the 1800 number wait on hold for 45 minutes. They freeze and delete your account, while they investigate the fraud. 10 days.


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Got a check made out on Suntrust to me. When I went into cash it they told me because I didn't have an account it was going to cost me $7 to cash their check so my opinion of Suntrust must say it sucks. That way I don't have to use any other language. Then they have the audacity to try to get me to open an account that sucks too.


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I've been banking with Suntrust for years so I needed an overdraft which I overdraft a lot but I always pay and I never have any issues. So I'll put the money back in there before it was time for the overdraft. I go back in there they overdraft my whole $300 that was for the bill. Gave me less than 24 hours before they overdraft me but the money was in there before that. These awesome scammer at Suntrust. I am about to lose their account and go to credit union with cheaper fees. I will never ever bank with Suntrust again. No good and I was told to leave them alone. I should have listened but now I know. When I needed them they did not come through. Any other time they taking all my money and I don't complain. Hell was Suntrust.


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Suntrust Banking in Atlanta, GA. I was recently scammed by a fake Twitter account. I of course did not know this and fell head over heels in love. After my credit card was used by this scammer, I noticed a bank account number set up in my auto pay from Suntrust. I only had last 4 digits but I look up Suntrust and went straight to corp. I called the number online, I got a property mgt and asked for Corp. phone number. She gave me one and I called and asked for the FRAUD dept. She put me straight through. A man came on and I asked him his name, he said KURT. Well KURT was the name given me by the scammer to send money to, but I never did. 


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I opened my account online with Suntrust on a Monday. I had a deposit go in on Weds the same week. I had not received my debit card yet and the closest branch was 20 miles away. The only way I could access funds was to transfer funds using the Zelle App on bank's website to a family member who in return gave me the cash. Two days later I tried to log in the Suntrust app and I was locked out; so I had to call and have it removed. At the same time I questioned the CSR on when I should expect my debit card in the mail. He did not understand English very well and thought I was wanting to order a replacement debit card. Now why would I need a replacement when I hadn't even received my initial debit card. 


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I went into the Radford branch because I had a check to cash and I thought about opening an account. The lady helping me was older, seemed unwell (coughing and not able to speak well), she was finally able to tell me there was a $7 fee, I wanted to question, but she seemed like she couldn’t understand me. I waited around 10 minutes to finally get finished and I didn’t end up cashing the check. Meanwhile, while she was helping me, the other teller had already helped 3-4 people. Also, there was a very strong perfume smell around the teller line, and honestly a strong urine smell. I really did think I wanted to move my business there because of the merger with BB&T but this experience really turned me off. Maybe I’ll open an account after the merger in a different location.


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When I opened my account at Suntrust I told them I did not want overdraft protection. And now they are taking my largest transactions first and then the small ones causing me to overdraft. One merchant tried getting paid 5 time and my bank cancelled the transaction each time and fund were available. They never told me about these being cancelled. Instead they set me up for a overdraft as my direct deposit was coming. It took the merchant 6 tries to get paid. Suntrust finally let a payment go through and did it so they could charge me a overdraft fee of 36 dollars even though I told them I did not want overdraft protection.


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I have had ongoing claims of fraudulent activity for the past 6 months and am still sending rebuttals. I now have an attorney involved. After making a one time purchase online for $50, someone has been using my information to withdrawn money. As of today, it is over $500. Suntrust refuses to pursue this stating that since I did business one time with this vendor, they won't pursue the fraud activity. This is the most ridiculous thing I've ever heard. Someone is using my information to steal my money and they won't do anything to help recover it. Even after closing my debit and getting a new one, they still allow transactions to go thru. I have closed my account and it is now being handled by my attorney. DO NOT DO BUSINESS WITH SUNTRUST!


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I have had a account with Suntrust for the past 4 months with a direct deposit going to my savings no problems. I didn't have any negative balances, overdrafts, or anything. I opened a checking account with them a month ago. Deposited money in it no problems. So on my payday I was not able to get into my account. Called customer service. They told me my account is under investigation and I was like why?


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I opened an account with Suntrust online prior to moving. Well, someone had hacked into my checking account and tried to cash a phony cashier's check. Suntrust then closed my account without letting know what had happened. When I tried to get my money I was told it would be mailed to me. They’re acting like I’m the bad guy not the victim. Then when I asked for a copy of the closure letter they said they couldn’t do that. What a joke of a bank.


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CAUTION! The people who handle your credit card transactions don't know what they are doing. I waited on the phone 2 times for over an hour because they couldn't figure out what they were doing. I received my monthly statement showing a minimum payment due with an additional amount for a late fee. I contacted them & was told it was their error which they would fix. I was told to pay my minimum payment & they would adjust the balance of my account & correct the minimum payment. They warned me that this adjustment might not get done until the next day which might generate a late fee due to new statement processing. They reassured me that they would make sure this generated late fee would be reversed.


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I applied for a mortgage and had the worst experience with the fraud department calling and asking if my children lived with me because their records showed them at my address; and if they did, I could not refinance my home unless I did so as an investment property. These are adult children with their own homes. In the end they tried to get me to agree that no one else would live in my home for a year... That's when I put a stop to the whole process and used another company. When did having your children appearing at your address in any public record in the mortgage application process become a crime? ONLY AT SUNTRUST!!! What a nightmare!!


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I don't like how this company take my money. I have a right to spend my money when I want to and how I want. You guy take 6 dollars from my account every time I use my card. Not happy at all. I don't work for people just to be taking my money just because they feel like it or because I use my money when I want to. I will be closing down my account.


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I am going to be taking them to small claims because the bank withdrew two payments without express authorization AND they will not allow me to withdraw my banking information from the website. FRAUD! While traveling in Germany, knowing I was there, I had called, they stopped my card and I was stranded without phone service. This bank is a Mickey Mouse bank and they really have no business doing banking!


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My checking account was opened for less than 60 days. I deposited my tax refund check via the ATM. The check cleared the next day but unfortunately 3 days later I attempted to log in to my account to check my balance as my payroll deposit had posted and realized that I no longer had access. I contact customer service and was advised that my account was frozen and will be closed. They stated that I would receive a letter in the mail detailing the reason why and will receive a check for the balance of the funds in the account within 7-10 days. $4,167.27 of my funds has been held hostage since March 5, 2019. 


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This bank is the worst bank I have ever had. They closed my account on my saying there was fraudulent activity on my account. In which there was not. It was me transferring money to my other bank that has my business account. They took almost 2500 from me and will not return it. They said they have the right to withhold it indefinitely. Then I had told the bank they stole money from a disabled veteran and they didn't care. I am so upset over the behavior of this bank. Please do not use this bank.


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From bad to worse! I left my previous bank due to a Zelle mistake and them taking money unauthorized out of a 7 year old's account. They fixed it but I felt the need to still switch. I found WORSE instead of better! Food tubie is a person that can’t eat by mouth and uses a feeding tube in their stomach to eat liquids only. All of my food has to be ordered and I have been doing this for years so I know what I’m doing. My first transaction with my new bank Suntrust was a disaster. I ordered my box of liquid food as usual and I had -$33 on my both my checking accounts and savings due to overdraft protection. I called and they tried to tell me that I ordered 2 boxes instead of 1. I called the medical company I order from for 3 years now and they said that I ordered my usual 1 box and the bank took the money out when they authorized me using a new card. Then when the company shipped it, the bank charged me again! 


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I read three reviews in a row about how Suntrust closes accounts for no reason. I called and told them that if they do that to me, it would turn my life upside down. They clearly stated: "We do give a reason. Such as having too many 'bounced' items, negative balance for too long, etc." I also know that if the address gets changed, and the bank is not notified, problems will arise. Trying to deposit a cashier's check from a work-at-home scam will get the account closed. Also having a judgement against you could possibly close an account. Ex: cable bill went to collections and collections sued the customer. And having another checking account in that is in bad standing with ChexSystems would do it.


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Wednesday April 10, 2019, I went to try and take some money out the ATM and the transaction was declined. Knowing I had over $2000 in my account I logged into the mobile app only to that my Checking account was no longer listed. I ran into the bank and sat down with one of the bankers to try and figure what was happening, they were unable to give any information, all they could see on my account was Account Frozen/No Debit/Do not reissue. So I was told to call their fraud department. 


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I would advise before you open an account with SunTrust Bank. I've had a good standing account with them for two years. All of a sudden one week ago they froze my account has been frozen for one week will be closed next week April 15th. No response. No information. No nothing. Just closing it for bank regulations. I have come across five other people who bank with SunTrust who have also had accounts closed in the last week with SunTrust. They have now frozen all of my funds from my savings account and my checking account. I usually don't do this but I would definitely look into another bank before you open a bank with SunTrust.


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Opened account. Did a mobile deposit. $60. Nothing outrageous. Next day tried to check acct. Restricted. Call customer service. So I did. SunTrust decided to "end the relationship." No reason given. The check I deposited cleared, but told I'd receive a letter and check in 7-10 business days. Shady business practice. Do NOT USE THIS RIDICULOUS EXCUSE FOR A BANK.


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The ATM machines are always down in our area. I tell them to refund my out of network ATM fees because they cannot maintain their machines accurately. No luck, the app for banking is always down daily and the website. Mobile deposit doesn't work and the bankers cannot see mobile deposit is pending until they post to your account. The bank orders the transactions and creates made up charges. I have once had an unauthorized charge to my account it never posted went into pending. They overdrafted my account for it and refused to do anything about it. They said they had to charge overdrafts to the account because it was a pending item well then they let the unauthorized charge through when I asked for a stop payment and they charged another overdraft again.


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I've had an account at Suntrust for 45 years - I also had a shared account with my mother when I was taking care of her. I also had a business account for 29 years. Recently they closed my business account without my permission. The postcard I received in the mail said closed due to inactivity or zero balance -neither of which were true. I called the central office. They apparently had sent me a letter that they needed more info stating I was the owner of my company. I hadn't received one of these notices in all my years banking with them. I did not receive the letter. The terms were if they did not hear back from me within a month (so I was told by the agent on the phone) that my business account would be closed. I was outraged! 


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Found 16 transaction on my Suntrust check card after traveling to London on business a few weeks back and upon my return I found ~$9k of unauthorized transactions on my debit card. And being a check card, the funds were immediately pulled from the account. I contacted the bank first and they took 13 days to response and did nothing about the fact that all the charges came from the same merchant. They canceled my card and left me stranded in Nashville TN with no means to pay for anything. Didn't care, wasn't their problem even though they let the vendor do 16 transaction without first checking to see if these charges were approved. 


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Suntrust refused to accept a certified bankers check from another institution so a house loan fell through and I lost over $2000.00 in fees I had paid. Zero customer service, zero caring about the 'little' accounts who are just trying to get by. I was warned not to bank with them, I guess I should have listened.


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My Phone was hacked and my information stolen recently, including the login to my Suntrust account app. I called Suntrust customer service. They locked my online account right away. But everything else about the experience has been a disaster. Suntrust parters with "Zelle" for P2P money transfers. The thieves used "Zelle" to clean out my account in under five minutes. I'd never even heard of "Zelle" until now. Why was it enabled on my account without my knowledge or approval? I called into Customer service, and I'm talking to a poor lady who can barely speak English. I'm trying to explain phone "Porting" hack to non-native English speaker with just a basic comprehension of English. So I'm bounced back and forth between agent and supervisor; trying to get them to understand they need to remove my compromised phone number and email address from my account. 


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I've been with this bank for 9 years. This month I had to overdraft due to some unexpected expenses. I don't have overdraft protection so I got the overdraft fee which I knew about but to keep charging me every 5 days for extending overdraft fee?? Then they returned my insurance which automatically comes out every month. Charge me a overdraft fee and a return fee?? When I called the the bank had nothing to say about the return or the 2 different charges for it so now I have no insurance but fees that cost more than the insurance payment. I'm a single mom of 3 kids. I only get paid once a month. I've got more fees than transactions. These people are dirty. I'm switching banks first thing in the morning. I wish I had read these reviews before I let them keep overcharging me. I'm also calling my lawyer to deal with these people.


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Suntrust Data Breach Class Action Lawsuit from last year April 2018. I'm a customer from 1/2015 till yesterday. Just drive 7 hours and 30 minutes to close my accounts… The closest location is in Tennessee (move from Florida to Chicago). Suntrust froze my account and Login and customer service tell me ”I’m sorry. Can’t provide any information to you. You need to visit branch…” Ending driving 8 hours to take my money out and still waiting for $4000. Investigation in progress for 10 days. Take a DAY OFF to drive and wasting my time with Suntrust bank. Ask For transfer my acids to external Chase account (we need to send a text message to verify your identity BIG BS. Can you receiving text messages on this phone number **… We can’t verify the identity. You need to visit branch).


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To sum it up... The people in the reviews are right. This bank is very fraudulent. I am experiencing it currently. The CEO needs to step in and do something about what people are experiencing. You can tell these reviews don't get looked over. This bank is very corrupt. There is corruption within the whole system. Some of these people been there for years... Years!! 20+. I'm going to go beyond and above to make sure you guys stop with the fraudulent and make sure people get compensated if need be... The things you guys are doing isn't right at all. Morally and soulfully!!


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I recently moved to Florida for a new job and wanted a large bank to manage my money. Suntrust has been nothing but unfriendly and unprofessional from the start. They offered me $500 to open an account and once I did, the requirements for the $500 changed and now they are willing to offer me $250. That is not as important to me as the poor customer service I have received to date. I have had to repeatedly ask about maintenance fees and what will be charged on my accounts and still cannot get a straight answer from them. I am looking into other banks to move my money because I am not comfortable with Suntrust's responses to my inquiries. Maybe they're an okay bank, but my instincts are telling me to take my money and RUN!


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10/30/18 the fraud department calls to ask if I was charging 2178 on my account, I immediately go to the branch manager Darren **, who reports to fraud. No I didn't authorize this account, he cut up my card and had a new one issued. 11/16/18 on the old account Suntrust put through the same fraud amount on the old card number. Cutting up the card and reporting fraud doesn't matter. They have the option to charge anything anytime they want and there is nothing you can do about it!! I sued in small claims and lost, they had an attorney. I was on my own. But the judge just told Suntrust, yup you can charge anything you want on a closed fraud reported account and there is nothing you can do about it but bend over and pay up. If you bank with Suntrust/BBT expect to be robbed.


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I would like to express my concern regarding the Woodstock 9863 Hwy 92 branch, Woodstock GA and possible discrimination and racial profiling. I have been a Suntrust Customer since 2007, and have recently moved to GA from Washington D.C. On 3/9/3019 I went to the Woodstock Branch as a result of my home Contractor calling me stating that a personal check I wrote him could not be cashed and that branch manager ** told him to contact me. I then called the branch in order to get clarification of the issue and after verification of my account I was told my check could not be cashed as I needed to resign a signature card and update my Suntrust profile. Knowing that this was not a usual protocol I proceeded to the branch. 


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I will make sure to never bank with Suntrust again, and make sure our businesses do not ever open accounts with them. I had been with Suntrust for years, but unfortunately had to leave last week. I put the remaining balance in my account towards the Suntrust Credit Card payment I had, and immediately requested my account be closed and to ensure no other withdraws were possible. They told me once the last pending transaction cleared it would close. A week later I find the account changed back to open, with 3 overdraft fees (two small pending transactions auto-drew for around $30. Overdraft fees on both plus an extended overdraft fee because I assumed the account closed and didn't check, brought this up to $130 in overdraft).


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After numerous calls and paperwork faxed to Suntrust they never helped me in refunding money on a claim of an order I placed and never received the product, as well as another time that I ordered food and I never received it. And I called that moment it happened. They said I had to wait for the payment to be posted because it was pending. After it was posted I called again, filled everything out and reached out numerous times and never got any help with getting my money back. Now money was taken out of my account and it was refunded right away but once again Suntrust says that I have to wait till it's posted and that they were not going to charge me an overdraft fee. And the following day I check my account and they charged me the fee. This time the amount is way more than the last time and I am extremely upset that they have never helped me in the time of need. As soon as I can get this issue resolved I am switching to another bank.


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Have been a customer for many years. Recently, my location of choice closed and reopened with ludicrously short hours, closing as early as 4 p.m. Abandoning that location and in search of another, the next alleged location I attended had no tellers, only some machine and an atm. As we all have to pay banking fees now thanks to our Democratic politicians, I at least expect to be able to use my bank when I go there. Fix it.


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It is really ridiculous in this the "age of technology" that Suntrust cannot figure out these online banking issues. Every month I have to call to reset my password to make a payment. Do they want the money or not? IT is extremely inconvenient to have to wait to connect to a "live" person and then spend time explaining the issue, get the account back online ONLY TO HAVE TO DO THE SAME THING AGAIN THE FOLLOWING MONTH. Very poor service and we are switching to another company. We NEVER have this issue with USAA.


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Our bank account was also closed without reason and said we would get written letter and check as to why... Need formula and diapers for baby and food for family. Still no check!!! We went in to branch and called several times and have gotten nowhere! ZERO stars. DONT BANK HERE!


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Worst ever. On 1/14/19 I had an ACH debit on my savings account for $2,000.00. Thankfully I caught it in time before it posted to my account. I went into the branch opened a new savings account and requested that NO ACH debit or credits be allowed on this savings account. On 2/25/19 again my new savings account has hit again with an ACH debit for $4,999.99. This time it posted to my account and funds were taken. How could this happen again. I have a case # and also a police report #. This better be resolved. ASAP. Negative publicity goes a long way. I was assured this wouldn't happen again and it did. Where is the customer service and how am I supposed to feel safe with you as my financial institution. Once my money is returned I am taking my business elsewhere. Sad I have been with SunTrust for 17 years. This is unacceptable!


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I opened a new SunTrust checking account, and was initiating a transfer of funds from another bank I bank with depositing a check under my name into a account in my name. Not even a full month later from the day I opened a account I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following day at which point I called Suntrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to "violation of Suntrust rules/regulations", and that my initial deposit was being returned to me in the form of a paper check, ridiculousness!!


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Our mortgage loan was sold to this sorry excuse for a bank. I have made three payments now and have yet to be able to do so online as the service is always "temporarily unavailable." Ideally, I would like to set up a recurring payment each month so that I don't have to mess with it and never pay late. Seems like something that Suntrust should want to help me be able to do. Instead, I call them up every month when the payment is due, spend several hours working with a representative to try to figure out why I can't submit my payment and then ultimately end up paying over the phone. I really I had a say in which bank held my mortgage. I am praying that it will be sold again but to a bank that actually has online banking that works. I will say that all of the reps that I've worked with have been pleasant, but none have been able to resolve the issue. I don't have time for this crap every month.


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I just want to talk to someone in the USA regarding fraudulent activity, four different numbers, each a 20 plus minute wait and I end back with someone in the Philippines that talks fast, with accent and bad connection. Why oh why do I have to have someone offshore handling my account in the US. Can’t they hire enough help in our own country, or are they just looking for cheap labor. Go to the bank, complain and they say they can’t even check on fraudulent activity because they are not trained and it is too time consuming. So much for customers care and appreciation.


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I have tried to get a auto loan through them with an older vehicle, and the experience that I have with them they never say why it was declined. And the ** service with them and the ** service with live stream. I DON'T RECOMMEND ANYONE TO THEM. THEY ARE HORRIBLE and I WILL NEVER GO BACK TO THEM.


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I have been a Suntrust customer for many years. And for many years I have considered closing my accounts with them. I just cannot believe that every time I try to reach customer service with an issue that I can't handle via the automated services, that the wait time is RIDICULOUSLY LONG - 15-25 minutes, and that's after you have spent several minutes rolling through all of their prompts. I am not a big account so I know they don't care, but it is enough for me to make the change now. I have other accounts with smaller institutions which do a much better job of phone support. GOODBYE SUNTRUST!


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Online banking is fine. Credit card service is poor. Pay my bill on time every month. Had one discrepancy with a transaction, and would not give any lenience. Credit score is excellent. Had a fraudulent account issue, and waited 1 hour and 20 minutes before I hung up. Initially, it automated to have a 25 minute wait, which is still too long. There was no option for a callback, when your turn came up. I used the chat box, whom stated "Sorry, but you have to wait. You are not able to start claim process online." Going into bank is also a joke. I know they were just bought out by BB&T. Hopefully they read these reviews, and do a better job.


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I have been with the company for a while now and I notice that they have issues keeping up with customers' balances over the weekend, they have put my account into negative like two different times only because their accounting department is inaccurate. No one is perfect but, I always transfer the money before purchases so I don't understand how can this mistake keep happening. I am frustrated and I am strongly considering a new bank. Always pay attention to your funds daily and watch how they will screw your balance up on the weekend because that is how they charge those overdraft fees even when you had enough money in there. It is wrong and something needs to be done.


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The service with my local branches in VA has been good. Now that Suntrust & BBT are merging, I am a little troubled. I am going to the local branch today to iron out the future banking with them may or may not do banking, I will know soon.


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On 11/21/18 had a vehicle to hit my home and Suntrust is my mortgage company of my home. Had to file claim to my homeowners insurance State Farm due to car insurance company would have took longer to get my home repaired. My insurance company gave my check to me so I could have my home repaired. I have submitted my check to Suntrust bank to the property damage department and I have scan so many documents to them from the contractor and always an excuse to get my funds released to have the repairs on my house finished. 


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I opened a new SunTrust checking account online on Saturday, and initiated a transfer of the funds necessary to avoid any fees. By Sunday, I was having loads of trouble logging into online banking via the internet (with PC) or using the app. This continued until the following Wednesday (today), at which point I called SunTrust to find out if there was a problem with internet banking. I was informed by the attendant that my account had been canceled due to "violation of SunTrust rules/regulations", and that my initial deposit was being returned to me in the form of a paper check (I made an electronic transfer to fund the account). 


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I received an escrow analysis stating I am having a shortage of $1700. I have an email from last year when I told them I was changing insurance companies, the company name and amount. I was issued a refund check from my escrow account last year. I didn’t receive it. When I noticed a $150 dollar payment on my account, I called and that is when I learned about the refund. It had been 6 months and they applied it to my loan. Not once was a shortage mentioned. I called today to see why my escrow was short... They paid not only the $750 in January I told them about, they paid my old company, $1100 on February 14! Two insurance payments in 2 weeks! I am left to deal with this. Claudette in their insurance department told me there are no safeguards to avoid this problem. They pay whatever bills arrive. Their old website was difficult to navigate. The new one is easier but that doesn’t help at this point!


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My account was hacked into on Jan 30. I reported this and now my monthly check is frozen. I have no food, can't pay my rent and no one in this institution will go beyond the I'm sorry status. I'm seeking legal action for the trauma caused by the actions of this bank.


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Opened two accounts on the 25th of January. Started receiving mail and emails confirming the new accounts and created online login ID. The 1st of February I received mail containing the four-digit PIN for my soon to arrive debit card. The 2nd of February I received an Account Closure Notice, stating that they had received my request to close the accounts. Called the website provided 1-800 number to no avail. Told me to wait until Monday when they can contact the Internal Fraud Department, as customers are not authorized to speak to them directly.


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We had Suntrust for a few weeks, they seemed great and helpful. We let them know that my husband was going to have 2-3 rather large deposits from his Social Security back pay. The first check we received was a cashier's check from BB & T, approx. $9,600. We were told the funds would be available the next day. I checked our balance the next morning at 6:30 am and the funds were available. Around 8:00 am we went to an ATM and gas station and neither of our debit cards would work, I also could not get logged into our online account. 


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Apparently there is a new website that you are suppose to visit to pay your mortgage. When I went to the Suntrust mortgage website to login and pay my house bill it just kept saying invalid and I was unable to login like my information was incorrect. Like there was no re-direction anywhere saying "we have a new website or please go here now". Nothing. I mean it's only my house bill so it's not that important right? Just evict me. It's no big deal. Build an entire NEW website but don't have tech spend 3 minutes notifying people paying their house bills that they need to go somewhere else to pay. Make the transition so vague that you have to make your million customers think they are entering their information wrong.


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Suntrust has closed my account after 4 years of being a customer because of a large disbursement from Amazon. I have sold on Amazon for 4 years and have always got my payments sent to Suntrust. I have never had any issue. For some reason they didn’t like the deposit that transferred via ACH, so they closed my account, turned off my debit card, froze my savings account and are holding nearly all of my money. They closed the account in December and informed me I would get my money mailed to me in a check in 10 days. I called back last week and was told that I wouldn’t be able to possibly get my money until May. No one can tell me why or why the date changed. I am a mother of 4 and run my own business, so not having access to the money I worked so hard for during the Christmas season is devastating. This bank should be penalized for killing people’s livelihood. I am seeking legal counsel.


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Suntrust canceled the new card I ordered after two days of use. The agent who I can barely understand said it was flagged as lost or stolen when I clearly indicated I just want to request a new card because the current one was falling apart after only 6 months. It's so annoying when you have a 2-minute conversation turn into a 30-minute one just to try to order a new card with the same information minus a few details and they still get it wrong. So frustrated with the terrible customer service.


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My home was flooded in Hurricane Michael. I received the insurance check for repairs quickly. I went to the only branch open after the storm and was told the check had to be sent to corporate for signature of a bank official. The teller stated they would FedEx it as a courtesy. It would be returned within 5-7 days. They deposited MY check into their bank and as of today I was told for the 3rd time the check would be sent out next week. I’ve spoken to someone at the bank every other day since 12/6/18 and I still don’t have the money. I’ve faxed, uploaded, etc. document after document. Each time I’ve gotten some ridiculous reason as to why they are holding my money. 


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I called Suntrust back at the end of December 2018 to request a new debit card since my current card was getting ready to expire in January 2019, the rep that I spoke with told me that I had enough time and my current wouldn’t expire until the end of January, he informed me that I would be receiving a new debit card around mid-January. Fast forward to mid-January I never received a card so I called Suntrust back only to be told by the rep that a card was sent out on December 1, 2018... My issue at this point is if a card was sent out at the beginning of December why did your rep not inform me of this when I called at the end of December? 


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I've been calling Suntrust auto loans for a week now. They keep promising to send me payment history from one year ago. They keep stating they're going to send messages to corporate but corporate is not doing anything and there is no number to reach them.


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I recently could not access my mobile banking due to some technical issues on Suntrust side. This was after depositing some money into my account from another bank account... (which later I found out did not go through cause their system was down) but I then used my card for Lyft rides of not more than $9 each. Suntrust charged me a whopping $396 worth of overdraft fees! I was obviously using my card for Lyft thinking my deposit went through and was notified yesterday that my account is in arrears! Now I called in to inform them of this and ask to reverse the fees and they say they can only give me a lousy $36! I've filed a complaint and still waiting to hear back! The guy on the line was absolutely no help! AVOID THIS BANK IF YOU CAN!


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I have been informed a YEAR after my deceased mother’s estate was opened that no one at SunTrust can speak with me until I submit a document in order to be named Successor in Interest. I live in North Carolina and my state does not produce the document they have asked for and never will. In the meantime they have referred my mother’s home, which is listed for sale and has a potential buyer, for FORECLOSURE! I cannot speak to anyone in Loss Mitigation because I cannot produce a document that will never exist. Did I mention that I admit my frustration and who would not be if they found out right out of the blue that they will have to jump through hoops to save their mother’s estate?!?!


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I have been with them since Citizens Bank of MD in 1992 and it has progressively gotten worse. You have to talk to ten different people and get ten different answers. Customer service is completely horrible.


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Every time I have tried to access my account information in the last two months, it says the username or password I used last time does not match their records. When I go to the "forgot my password" process (actually, I did not forget my username or password, SunTrust forgot them), I make changes, and they don't work either. I tried calling the 800 number, but they don't work on weekends (neither does their online portal, apparently). When I finally get through to them, I will change my access back to paper.


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Poor customer service at branch and on phone. Charge fees for everything. Locked me out of my business debit account so I’m unable to buy supplies for my business. Been 2 days trying to get it taken care of. I’m looking forward to closing account and going to another bank. Will never recommend this bank to anyone.


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I have been with them for 3 years in July. I didn't have any issues until tonight. About a year ago my bf car got repossessed. He had the receipts and everything but SunTrust had no record so they took it. I told him there was no way that had happened because they would of called because I thought highly of this bank. Well tonight. TONIGHT! My car got taken. I got no call to let me know I was past due. I got nothing in the mail. I was aware of a few months back I missed a payment but I've been paying every months since then. I have been paying extra to make up for the missed payment. I can't check my app because they took my loan off of my app!!! Very very upset with the way they run thing. SIDE NOTE: IN Titusville Florida I was told while trying to pay my car payment while on vacation that my military active duty I.D was a fake. Just very poor customer service.


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Suntrust Bank is the worst bank I have ever dealt with! I have never had such an inconsistent hold policy and the least amount of access to my money as I do with this bank. They don’t care if you have kids or bills... Your money is on hold until they say otherwise. I deposited a money order and they held it for 13 days! I even brought them the receipt to show proof of purchase and they wouldn’t even look at it. Every single check we deposit is held for 1-3 days. Regardless of the amount. Higher amounts are longer. Very sketchy! We are in the process of moving banks. But I don’t recommend even wasting your time at this bank.


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Since they moved to this new location, they have been really slow and flat out ridiculous. Today, I went through the drive up window to cash 3 checks and pull some money out of my account. I put my checks and debit card in the container (they’ve swapped over to a new system that doesn’t require deposit sheets). I sent it over and waited 10 minutes without any response, not even a “We will be with you in just a minute.” Two cars had pulled into the bay behind me right after I pulled in, meaning they were waiting just as long as I was. I pushed the call button in hopes that they were busy and had forgotten about me. I waited another 10 minutes without any response at all before getting very angry and pushing the call button several times in a row trying to get some sort of response. 


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Had a check washing incident over a month a go to the tune of $5000. The Suntrust people actually cashed the two checks. It was reported immediately. They still have not refunded our money. Have kept us on hold for hours at a time with no answers. We had to open a new account when our old account only required a minimum of $3000 for free checking, and now we need $10,000 for free checking. Way to punish us. Closing account when this is settled. Been there for 25 years and have had millions go through there. Screw you.


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Awful! Absolutely awful! Opened a new account with them in November and am closing the account. Poor customer service, calling customer support for anything in regards to anything on your account takes hours for something simple. Anytime I would call in I would say I would have an approximate wait time of 24-35 minutes. Then upon speaking to someone else, I would be transferred over to another department and have to wait another 35-45 minutes. Their app is useless and outdated. Customer support and bank tellers are awful. Poor customer service. I would recommend you look somewhere else! 


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Opened a joint account for the purpose of depositing a check written to both of us. I couldn't use the check to open the account, so I used a debit card from another account. It took THREE days for that debit card transfer to be made available. My other bank does everything instantly so I know it wasn't their fault, but Suntrust initially tried blaming my other bank. When I informed them that it was a debit card transaction and that my other bank does everything immediately (on top of the fact that the money was already immediately removed from my other account), they changed their tune and told me that it takes three to five business days for an account to be verified. 


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I have been banking with Suntrust since 2013. From start to NOW FINISH, has by far been the WORST banking experience ever. One of the many occurrences happened recently when I was contacted by their fraud department on Dec 15th, due to suspicious activity on my account. I confirmed that the activity was fraudulent. “Supposedly” there was stop placed on the card and another card was issued avoiding any future transactions to be processed. Here we are today, still no new card AND an approved transaction that was previously confirmed fraudulent over 2 weeks ago for 1,500.00 leaving my account a negative 300.00, processed on the same card and by the same merchant that attempted to process it previously and no one is able to explain HOW, and or WHY? 


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I just can't believe I've been with this bank for over 15 years. I don't even know why they offer an online service if it's ALWAYS unavailable. I mean ALWAYS. Such garbage, you can't even look at your accounts at will. New year, new bank. I'm switching ASAP.


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I opened a checking account with a certified postal money order and then 3 days later I was told my account was closed and my water funds is left would be mailed to me. I don’t understand why the account was closed. No one gave me any details whatsoever.


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SunTrust is by far the worst bank I've ever dealt with. I recently got an overdraft fee in my account yet my balance is positive. Customer representative couldn't even explain how the math works. Only kept repeating about current and available balance. This isn't the first time they've tried to get over on me. All they do is try to prey on people instead of helping them quote "build Financial confidence". I never have confidence when dealing with SunTrust as they keep me on edge about what transactions will be shown and how they are placed. I have even had transactions not show on my records that I knew were there leaving me blind to the actual amount of funds in the account. Nobody should ever bank with these people. I will be closing account NOW!!!


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I was a Suntrust customer for two years, mostly without issues but that all changed suddenly Dec 23rd, 2018. I was buying Christmas gifts when my debit card was denied at the register with my 4th purchase. I immediately called the Suntrust Fraud line to verify my identity and transactions. They turned the card back on. I went back into Walmart and was declined immediately again. I called the fraud dept again and they assured me the card should work but it didn't. So I requested an ATM increase so I could buy my gifts in cash. 


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I wish there was a zero star option because that's what I would choose. So on Wednesday the 19th at 8:16PM I get a notification that there might be fraudulent activity on my account. So I immediately call them and verify all my information and they said they would put in a claim. Ok first off since it just happened they should of voided the payment. SO they basically drained my account leaving me with $43 while they "investigate". It’s been two days and they have done nothing at all! So basically they expect me to do all the work, so what do their "investigators" actually do? Nothing apparently. So I'm left with $43 dollars for ten days. They didn't seem to care or offer any advice or assistance. Once I get my money back I'm changing banks ASAP. I have even spoke with the manager over the fraud department he was no help either!


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I have been banking with Suntrust for over 20 years. I used to go into the bank two or three times each week to do my banking, seeing the same people every time. Now, they are closing several location and moving the employees around so when you go to the bank there is someone new every time. In the last year they have cut back their hours of operation, opening later and closing earlier. The employees now have no common sense. The other day I took a check and wanted to cash, a check written on a Suntrust account and I have been a customer for over twenty years with a large balance in the account, producing little or no interest. 


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I had my account with SunTrust for almost a year and suddenly they closed it without any previous notice holding over $2300. When I called them, they said that they do not have to notify me because when I opened the account I signed the papers of rules and policy and that is stated in those papers. The representative on the phone told me that they will close my account after 5 days of no transaction, and I will receive the funds in a cashier check approximately 15 days after the closure. 


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I wish I had read reviews before I opened an account. There are several people experiencing the same problems I have with this institution. Holding my money hostage! I have direct deposit and have been a customer for more than 4 years, they close my account and did not tell me but still collecting my direct deposit. They don't seem to care that people work hard for their money. No text, no email, no call telling me they are closing my account. My account is frozen I can't go online to see where my money is... Can they just do this? 


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We had a fire in our house in August. The insurance company sent us a large check that needed to be endorsed by me and by the bank that services my mortgage (Suntrust). They are the ones holding the check now. From the beginning they have not been straight or honest with me about the next steps. Every time I call them they have a new reason why they can't send me the check. I think all they want to do is hold on to my check so they can invest it and make money.


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Have had my account for a few years and have never had any problems. Opened an account for my minor son (who is now an adult) so our accounts were "connected". He experienced fraud activity on his account this past weekend, due to his debit card being lost or stolen and immediately called to file a case. After trying to use my own debit card and having it be declined, I immediately logged into mobile banking only to see that $400 had been fraudulently withdrawn from my account using the debit card that belonged to my son! Of course I immediately called Suntrust to report this and a case was opened for me as well. I went into a branch the very next day to discuss this whole issue with the Branch Manager and see if I could get some answers/resolution. I also had 2 checks to be deposited and I was afraid to deposit them but was told it was "Fine" and to go ahead and do so. 


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Bought a car from their customer on 10/6/2018. Was told that they will mail the title from 10 to 12 business days. On 10/29/2018, the title has not arrived so I called the bank to inquire. The rep asked for the 17 digit account number which I could not provide and which they asked me to get it from the seller. The next day I called again and gave them the account number. 


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Every time I try to check my online banking account, I am met with a request to enter a one-time passcode to be allowed access... This is supposedly a security feature to fight against fraud, but all it does is make it so you cannot ever use online banking because it takes up to 30 minutes to receive the passcode, and by then it is no longer valid. If you try this more than once, the system locks you out, again supposedly for 'account security reasons', and you are now left with trying to do the impossible, and actually reach someone at customer support, or the local branch.


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The branch manager was in my face, I said at least three times to please leave me alone, and then a woman put her hand on the manager and actually pushed her out of my face. I was talking to the woman in line and told her this was the worst run branch, then the manager came and proved it. I'm sure there is lobby video and the bank should access it. This happened to me on Friday at around 10 am.


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My mother passed away in early October. The end of October I went into the Bank to close a small IRA that my mother had. I was told that there was no Beneficiary set up on the account. I knew there was as my mother and I opened the account together 5 1/2 years earlier. The customer service person Allison told me that I would have to hire an attorney and file it with the courts to get it. I left the bank and called my attorney in which he started immediately. I went home and searched all my files and lo and behold I found the Beneficiary Form that SunTrust and I signed 5 1/2 year earlier. SunTrust almost cost me money to hire an attorney and file all the appropriate papers to open an estate.


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Terrible customer service. I opened a account through Suntrust. Waited 24 hours to be able to be allowed to mobile deposit. I made a mobile deposit then had to wait 24 hours for it to clear. Which was fine. I knew that beforehand. Well I waited the 24 hours. Went online to check if the money has posted but instead I had been restricted from entering my account. I called waited one hour before talking to someone. All they told me was fraud and we can close the account whenever we please. I insisted on my money and they told me the best they can do is send a check back to me from their bank which wont be shipped out for another 14 days on the good side of things. When I demanded for an explanation all I was told was "Let me repeat Suntrust can close an account down whenever they want to".


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My account is frozen and no one will provide a reason why. They are holding my money hostage for a month. I can't pay my bills and I will become homeless. I can't believe this is legal. My experience is very similar to the reviews on this site.


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Opened an account with Suntrust Bank in July. I am not a prize account holder, but with my direct deposit the bank always get their fees. I deposited a 3rd party check for $5000 on the 19th of November, I was told they would put a hold on it until the 19th, which turned into the 22nd. Check the bank, and money is there. I used my card twice earlier in the day, then go to Brown Thursday to take advantage of sales at Wal-Mart. Card declined 3 times, the 4th attempt it went thru. The next day I go to their branch in Macon to withdraw cash. 


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I opened a Suntrust account approximately 2 months ago and it has been nothing but hell. I am a victim of an employment scam, and as soon as I was aware I notified the branch. My account was frozen, and I was told it would be for 15 days. Today I called, and was told it will be another week. I have not been able to touch any of my money for almost a month now, and cannot pay my bills. I additionally have a credit card with them, and called the customer service line due to the card being declined, with available funds on it. Customer service refused to give me information and said I have to go into a branch about this issue. I Have never been treated so poorly by an establishment, and will tell everyone and anyone I know about my poor experiences. DO NOT BANK HERE!!!


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Suntrust bought my mortgage and I am very unhappy with their online banking services. I set up to have my payments deducted from my primary bank account. It didn't work. When I went online to try and see the problem, I couldn't see any details of the external payment such as the date it was set up to withdraw. I couldn't identify why it didn't work. The tech on the phone was less than helpful. My dog could troubleshoot better.


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SunTrust took over my mortgage. They have been nothing but disorganized troubles. They keep getting payments wrong. They deleted my online profile when they migrated mortgage loans to online banking. They are all about profit and not serving their customers. I hate this company.


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I created an account with Suntrust 2 weeks ago. When I received my debit card in the mail I notice that my name was spelled incorrectly. I then called the number on the back of the card just to be told I would have to go back in the branch to get it fixed. I went to the branch to correct my name, the guy who assisted me said that everything was fixed. I go to set up my online banking and my name is still spelled incorrectly!!! I then call customer service again and finally got to someone just to be told that the people that I would need to speak to are experiencing high volume of calls and had I was on the phone for 37 minutes and all she said was that she would be able to put in a request and it will take up to 2 business days. I've been trying to get this resolved for 2 hours now.


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I opened an account with SunTrust three weeks ago. My account was closed and frozen by their Internal Investigation department. Now I don't know when I will get my funds back and nobody can tell me what's the reason for account closure. This is a horrible company with a bunch of inept people working for them. I've never had a bank close my account and not to even give a reason. They are a corrupt Institution and I hope they go under really soon.


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Suntrust is one of the worst banks. I’d give it no stars if I could. I filed a fraud claim October 2nd & they stated they canceled my debit card & issued a new one to be sent to me. I never received my replacement card, & I informed them that I hadn’t. They told me they’d cancel it & send my new one to the local branch. However this never happened. Instead they let whoever got a hold of my replacement card activate it & used almost 1000.00 of my money putting my account in the negative. I filed a new claim & now I’m being told it’ll be 10 days before I get a temporary credit to my account for this money they let someone else steal from me. I am now late with bills & have no access to my money. Do not go to them unless you have the money to cover what they let others take from you.


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I started doing business with what was American Federal in 1988, the bank now known by Suntrust. I have kept a checking account there just to have an account that was separate from my business account. Granted I do Quick Books for my business and I am a stickler for monitoring the charges and balance of the account (by the way, my business account is with Pinnacle Bank and they do not charge me any fees). I caught on my statement in a quick review where I noticed this fee. Originally I thought it must be an annual fee. I mean $14/month, what kind of burden is it for me to keep money in your bank?


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If I could give zero stars I would...every check I have deposited into my Suntrust account has been put on hold. I have had two checks held simultaneously and have had to call multiple times to figure out why. This is ridiculous being that the check I opened the account with cleared the next business day. I would honestly look for another bank to use. This makes absolutely no sense and threatens my well being. I'd rather keep money in a shoe box than to deposit another check in Suntrust. I will definitely be closing the account.


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I have been with SunTrust for years. Over the last year their customer service has become a joke. I still have personal accounts with them (not much longer, though) and started a business account with them. I fully regret giving them more of my business. Their communication is pathetic, their follow up is like pulling teeth to get something done. They have been rude and unprofessional at times. I would rate them a zero overall. Avoid this bank.


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Suntrust has taken 36.00 from me so many times I probably really close that I could have paid for a new car with all that money taken!!! I have a child support payment so high I after I pay that put gas in my car there’s very little money to pay my bills or even to feed myself. So having a bank I been with since I was 16 years old treat me this way is bad sad and breathtaking, the rich get richer. If a law was made and they had to return that money the number I’d get would be mind blowing. I really need it so bad. I got teeth need work. Can’t afford to go to a dentist. I have pulled my own tooth because only choice I had. Thanks Suntrust. Keep robbing people with your way over the top 36.00 overdraft fee.


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I wish I read the SunTrust review on this site when I started the account with SunTrust. It's been a long and painful experience but I didn't have the time to close the account and transfer my customers. So, I had to endure it for 2 years. No more. When I open the acct, the bank associates do not know anything about business banking. So, she had to call back office for every little thing. Took 2 hours at the bank to open an account. The bank associate (not teller) does not know what ACH is. Nice. Then the online banking password was sent to me only when I visit the site physically. And when I am at the bank, they sent me the password that I have to log in within 24 or 48 hours. I can't log in at the bank (no computer), so I have to go home to do it. And if there is anything wrong, I have to go back to the bank. I didn't know the rule. So, basically spent time coming back and forth 3 times to get online banking setup.


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We've been banking with Suntrust for several years, and we used to have a great relationship with a few of the bank officers there, who took great care of our financial needs - we trusted those bank officers. Sadly, all of them have since retired, leaving a huge customer service void in their place. We recently deposited a check from one of my clients that has been a monthly online deposit of exactly the same amount for over five years. HOWEVER, this time, two days after the deposit was made, as always - ONLINE - I checked my account online to see that the check had been refused by Suntrust, and on top of that, they charged me $12.50. I called to ask what happened, and the young man on the phone said "We couldn't read the account number." I asked, "mine, or the sender's account number?" He replied, "The sender's."


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Rang the bank, mobile app not operational. Was told fees would be honored stating that checks were written & I was concerned for them bouncing & additional fees. I waited to see if the mobile app was operational the following day, it wasn’t. I had to mail my physical check & it was received a day ago. The mobile app was operational two days after I made the first call concerning the app. A supervisor got on the phone with me & with no intentions whatsoever to refund me anything else other than a courtesy fee that was already refunded; two to be exact, stated that the bank would only refund any fees during the time the mobile app was not operational; in which wasn’t explained to me on the original call. My physical check that I sent in has the date printed on it, the date from the mail in which they received it, is printed on the envelope, but I’m still not to be refunded any fees that were charged to my account during those dates.


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I dealt with many bank but Suntrust is fraudulent bank for no reason at all. They're money hungry greedy company. I pray that Jesus Christ expose them into rebuke. Their intentions of business to be useless in avoid by fire in force in the blood of Jesus in history account is fraudulent. I was told twice that I would receive my cash deposit from their ATM. I was told 10 business days that my cash will be posted back!!! into my account. It's been 3 weeks now. They're very unprofessional and took money on my account and did not put it back and told me that my account history was negative and not on my database have I ever showed my account being negative. Suntrust is frauds and they don't have to be. Suntrust can generate billions of dollars if the brand name is switched in. Their customer service needs to be improved. I'm so disappointed. They're training to take your money...


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I submitted a claim to Suntrust about a charge that was done on account. I called many time to get information. Customer representative was very rude and then placed me on hold, because I asked to speak supervisor. I requested some information about case stated was going provide it. I still have not received the information. Then stated that had do something and wouldn't help me get the information then disconnected the call. I will be removing all my accounts from Suntrust so I advise anybody not to open account with this bank.


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Opened an account online back in July and all of a sudden I was mask alerted with Fraud and have not been able to access my funds I deposited into the account after giving all of my same information to create the account. I was told by every representative I spoke with to go to local branch which is 482 miles away from me with a picture I.D. I offered to send in a copy of my picture I.D. via email to whatever department and I was still rejected. What I don’t understand is how they will allow you to create an account, take your money then say, "Sorry for there is nothing more we can do about it." This is absurd. Never again. Worst banking company ever.


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The online banking and the mobile app not working, it has been 2 days now. It is very frustrating! I called customer service in the past 2 weeks 3-5 times, they are not helpful at all. Also, there overdraft charge is ridiculous.


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Have had my business account at Suntrust Bank since 1985. Have had an issue regarding a payment being taken out every month which I never approved. I have been trying to resolve this matter since 2011. The branch offices have stopped the auto payment several times only to have it start again the next month. This has now added up to approximately $12,000! 


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I try to mobile deposit a check for $18.45, but it did not went through. It came back an error message. After one hour I Mobile deposited the check in my Chase account and I got a confirmation. Two days later I am logging in in my Suntrust account, and they charged me $12.50 returned check fee. I called the bank, talk to a rep. She said she can not see any error message send to my contact information, so they will not refund the $12.50. I ask for the supervisor, and I spoke with Jayson **, who also said the same, it will not be refunded the $12.50 because they cannot see any error message. They said probably my phone is defective. I’ve been banking with Suntrust for over six, years, and this is the day I close my account!! Their system is so often down, so many issues. I suggest to look for a more technologically advanced, and more customer appreciative bank! Very disappointed!!


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I have only had this account for 3 months maybe and I am completely disgusted. The branches are helpful but any dealings with the contact center is unethical. Every two weeks before a paycheck they manage to find a way to trick me out of money. The mobile checking you cannot trust. Mobile account says one thing, mobile alerts say something totally different and you call in and they have no remorse. I have collected over 12 overdraft charges in exchange for using these services. 


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I had a car loan with Suntrust Bank. After paying off the loan I had to call Suntrust loan department several times to get a pay off letter. It's horrible, pathetic and extremely bad service. Horrible service.


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We have been banking with SunTrust for over a decade and have always been pleased up to this past summer. We moved from Virginia to West Virginia in June 2018. Unbeknownst to us SunTrust closed all branches in West Virginia in the Spring of this year. I have been receiving my statements via email until this month. I did not receive September's statement so I called the main SunTrust phone number. The first woman I spoke with asked me for my SunTrust Credit Card number which I provided. She proceeded to tell me this card did not exist. I explained that I use it every day and not only make payments each month, I pay it off. I told her I was calling about my statements not my credit card although at this point I am beginning to get worried. 


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My business acct. is attached to an overdraft line of credit. June 3, '18, I over drafted with fees $721. June 23rd, I paid $1100 to my overdraft account leaving $379.00 credit. In July, I over drafted checking by $200. I was charged automatically a OD service fee $3.77 and $6.00 finance charge. I asking them to waiver these fees as I have a CREDIT in this account and I was really NOT overdrawn if I am using my own money. 


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Last year we decided to apply for a Suntrust Equity Line of Credit which was approved. We did not need to use the credit line as of yet, but wanted to have it on hand. The last line of credit we used over $65,000 and paid it back. I recently received a $65.00 deduction of our account. I spoke to our account manager and she stated that this is going to be the yearly charge for having the equity line available to us. So, you have to pay to keep an equity line. I will be moving my vehicle loan and looking for another equity line of credit so I can close this as soon as possible. Very unsatisfied with Suntrust.


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When making payment on my account. The amount taken out of my checking about was 3 times the amount which should have been taken out. When asking for refund was told it would be sent in 7-10 days. They would not refund to my checking account from which it came or overnight. When I called back to see when the check was mailed, I was then told I had to wait 5 days before they could send it out, which meant a total of 12-15 days. This is unacceptable service. I would never do business with this institution again. I gave 1 star, only because I was not able to give less. I would stay clear of this banking institution.


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Attempted to open account with Suntrust (didn't read reviews first... that was my first mistake). They opened the account, took the initial deposit, and then closed the account for absolutely no substantial reason. Representative just kept saying it is their right to end the relationship at any time. What the heck? Been doing business for over 25 years and never had any account terminated with any company...ridiculous. Don't waste your time.


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It seems that every time I check my balance the mobile app is having maintenance problems. Suntrust is a large bank that seems to be out of touch with its customers. Been with ST for over 40 years. Past time for a change!


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I had fall for the scam of so called "checking account promotion" Suntrust bank ran between January 03 and May 01 2018. The terms and condition of the offer were to open a checking account, deposit at least 100$ within 14 days and $2000 via direct deposit within 60 days, if the conditions are met - there would be $500 deposited into my account. I CAREFULLY read all the fine print, as well as just general terms of the promotion. I also took a screenshot of these rules and confirmation of the account opening page just to be sure nothing is missed. I had a time stamp that also showed that the screenshots were taken within the time of the promotion. I had deposited $100 within 2 days of account opening, $6000 in my account via direct deposit within 60 days and continued to do so later. 


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On June 21, 2018 I noticed there was 4 charges on my account that I didn't authorize at all and early Monday morning 25th at 6:18 am I received an text message alert for a $962 charge so it asked was it me or to stop it so I stopped it and went inside a branch on Hacks Cross Rd in Memphis TN where I spoke with bank manager to file a complaint and as we were on phone with Suntrust fraud department they said 4 other charges were trying to go through so they stop it now. My claim for the other 4 was filed and I was waiting on a phone call which Suntrust never called and they send me an email decline my case so I filed an rebuttal form. 3 weeks after received a called and email to contact investigator over case. 


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I opened an account online with Suntrust. Friday August 10 I went to a local branch to deposit a payroll check on a bank with a large local footprint. Because the bank the check was written on is a prominent bank, the teller informed me that the funds would be available the next day. The following morning at 7:25am I received an email from Suntrust stating that the funds are available. I get dressed and drive fifteen minutes to the closest open branch only to be told that the funds are on hold until August 18! Of course I was furious. The bank manager was at a loss to explain the email I received from Suntrust as well as why it's going to take five business days until the funds are available on a payroll check from a prominent bank. As soon as those funds are available that account will be closed. You don't play with people's money like that.


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This company tries to get you for your money. Then when you call customer service they don’t even try to help you. They charged me fees after I transferred money. They think they are slick. Little do they know I know someone in the banking industry and they know the tricks on what they do to get extra money by holding things until it’s a lower amount then process. Worse bank!


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I went to a branch in Maryland last week and opened an account on behalf of my minor son in order to receive social security benefits. A few days later when I went to check on the account deposit I was told my account closed. The only reason provided was due to their rules and regulations. When I spoke to a supervisor in customer service I was told Suntrust can use their own discretion and close any account for any reason or no reason. I spent 6 hours in the social security office setting up and providing this new account information. Just to find out the next day my accounts were closed. I did nothing wrong and do not owe anyone any money. 


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I went online to open account. I usually go in to do business like that but I put my trust in it this time because I had no way so the account was open. They said I owe some cash. After I call the next day to confirm I was told it was ok so I went to the bank. Deposit the check. Once they got their cash they immediately close it. Ok I was ok. That is their rules. So I am trying to get my cash back. They said it was mailed out and it take up to 5 days. Well it's over that and now I am being told it's up to 10 now. Mmm. I have bills due and I am getting the run around. I am so very displease with them but I would like to say thanks because it is truly a learning experience. I see why my parents didn't trust putting their cash in a bank. It was not hard for them to deposit but it's hard for them to give me my cash I earn. Thank you.


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I opened up this checking/savings account online. My permanent address is in Miami, FL but I am Currently Not In Florida, I am in Texas for the next 6 Months for work (so there Is Not A Suntrust Branch Location In Texas & I Cannot Fly To Florida Due To Your Incompetence). When I opened this account I gave the representative the address I currently reside at in Texas and requested my Debit Card be mailed here - he said, "No problem." When I did not receive it a week later I called again and was told that my new address could not be verified so my debit card was sent to my old address in Florida, I let the rep know that I had already submitted a change of address form with USPS and he said the card should get to me fine (after all, I did receive the separate PIN number already). 


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I went to the Suntrust branch located at 581 East Highway 50, Clermont, FL 34711. I used the drive thru and had to wait for over 20 minutes after I gave the deposit slip to the teller. Because it was taking so long, I pressed the call button. The teller was displeased and his answer was "If you are in a hurry, next time use the ATM machine". I have many options to do banking with; I certainly don't appreciate his rudeness. As a customer, I have the right to decide whether I want to use the teller or the ATM. I am not sure if the teller realizes that he has a job because customers like me prefer to use the teller service. I can easily bank with Ally Bank that is an online banking and it has an outstanding customer service!


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I had a car loan from Suntrust from Five Star Cadillac. I made two payments every month for 8 months until I called for a payoff & found out This bank does not have a special line to make extra payments, so only 3 of my payments were applied to the principal. Being very upset, I went to my bank to pay off this loan. My bank applies all extra payments to the principal balance. I lost about $1,000 because of their neglect. Please be careful.


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I received a SUNTRUST credit card based upon my employment. I used the card for official purchases. I got the bill today and had a $30 late fee. I paid each bill on time. When I called to ask about the late fee they said I did not pay. I said I paid and when they confirmed the amount I had accidentally underpaid by 20 cents. I paid $756.54 vice $756.74. I explained if I was going to not pay the bill I would not have underpaid by 20 cents. I misread the amount. I have outstanding credit and have never been late with payments. I asked if the fee could be waived. They would not work with me. This bank is not people friendly. The facilities I bank with would see the 20 cent error. I will be closing the account and request my company bank elsewhere. Recommend you do not bank with SUNTRUST. After reading other reviews I should not have been surprised by the lack of personal service and people friendly associates.


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I have been with Suntrust for over 10 yrs. In March 2018 I noticed I had fraudulent activity from a company that does not exist. I went to the bank immediately, the bank manager could not help me at all. She told me I had to deal with the fraud department on my own. Which is not true, this is a part of her job description. I asked her to please change my checking account number. I also asked could they send me a new bank card, she said no she could not, I asked why. She said she just couldn’t (she is the bank manager). I went to her 4 different times, she refused to sit at her desk open up my account on her computer to look over the fraudulent activities that have been going on with my account.


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I recently relocated from Alaska to the DMV area and I wanted a local bank account. So I opened an account. I did the first deposit of $100 w/ my debit card and then a few days later I deposited a check from my retirement fund for over 10k. It cleared. I went to take some money out. They gave me the runaround. They placed the check on hold. I said okay, no problem. I checked the account the following Friday. It was restricted. I called customer service. They said I needed to go into a branch to get an answer. I went into the branch. The branch manager said the account was restricted because they couldn't verify that the check was valid. I said, "Why don't I have access to my account." They said because it was new account and the check was waiting to clear and that they couldn't verify that the check was valid. 


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I deposited 2 checks totaling more than 10 thousand in separate deposits at different times of the same day. They placed a hold of 10 days on it. One guy at the hold department told me that they had "confidential information that the check may not be paid" so I called my client and he sent me the proof that his bank was debited already for the checks. I called everybody and even went to the branch. Nothing got solved. The manager was surfing the internet (I could see his computer from where I was standing) but never try to help me. I signed the book to be called at 3 pm. There was only 1 customer service but I was next so I waited and waited. At 3:40 I left. 


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I opened an online business checking 2 months ago, and I have had nothing but problems. When I called customer service the first time to find out the status of my debit card, the person could not help me. He just kinda shrugged his shoulders. Called again. Again, no one could help. I finally received checks in the mail, and figured things were finally set up. Nope. The check I wrote was returned, because my account was "frozen". Called again. Still no answers. Just got that told that the account is frozen, but no one knows why. I have called several times with no luck. I spoke to a supervisor the last 2 times, and was told that they will forward my request to someone else. Never received a call back that I was told I would get. The service has varied from downright rude to actually seeming to care. I'm now requesting my money back, but who knows if I will ever see it again. I'm beginning to wonder if this is some kind of online scam.


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I was having trouble with the mobile app so I called the toll free number (ending in 8787). They tell me they don't help with that and that I have to go into the bank for assistance. I take my lunch hour and go to the bank. There is no place to sign in so you just sit and wait on someone to ask if they can help you. I sat for a short time before I got up and asked the teller if I am supposed to sign in. She told me that I don't sign in, I just sit and wait. So I continued to sit and wait. I don't know for how long, but it was enough time to realize that by the time I drive back to work my lunch hour is over. 


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I recently had a problem with an online payment. I was making a payment of 25.00 on one of my accounts. Seem like it worked fine and the payment was made for 25.00. I checked my bank account and the amount of the payment was showing 1348.00. Now that was way more than 25.00. When I pulled up my account, the payment was still pending. I called Suntrust to stop payment because this amount would overdraft my account. The person helping me with the problem tells me that they can not stop payment due to the case will need to be investigated. I ask why. She said, "Because you made a payment for 25.00 and the amount showing is 1348.00." So I asked how long this will take. She response 10 days. WHAT!!! 


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Kept me waiting for 2 weeks for a HELOC for no reason. First they sent the application wrong. Then the loan officer didn't send the correction, then the last person is just trying to get rid of me on the phone... If you value your time, skip these people.


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Been a customer at this bank since 1998. Actually opened the account at this branch. In the last 5 years, I have tried to avoid going there because the customer service was so bad. The manager(s) were bad and unprofessional and I found the tellers to lack professionalism and seem to lack training as well. For example, I overheard tellers disrespecting customers was they leave their line by discussing personal information with each other which can clearly be heard by those of us in the line. In addition, all of the tellers, I have contact with in the last year seem to lack professionalism in dealing with customer and also lacked basic knowledge of the business.


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Closed Business Account. The worst bank ever... Do not ever bank with them or if you do then beware... They can and may close your account with no warning. These people are useless and have no brains... They are so inept and they have not advanced. No wonder the bigger banks are in total control... I foresee them selling off or being overtaken by another bigger and more efficient bank.


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I have been working closely with a client of mine who is also a client of the SunTrust bank in Douglas, GA. I had the pleasure of speaking with a Mr. N. ** a few times due to us having the same client. I highly recommend working with him because he is patient, professional, and very helpful anyway he can be. If you're thinking about SunTrust, stopping thinking and open an account. You won't regret it!


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I opened a account and 3 days later they canceled my account and are holding my money for 13 more days before they mail me a check for it. I deposited all my savings to open this account and now have no money as I wait. They opened the account with a sales mindset without ensuring they would keep it open. According to everyone I cannot get my funds and as far as anyone is concerned I can starve and lose my job because they are not willing to give me my money. I have to wait. So here I am no gas, no food, no money. Thanks Suntrust.


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This place needs to be sued. Their banking process set me up for failure. I withdrew cash from a teller and they processed it like a check which meant it was held for 3 days making it look like my balance was larger than it was. Soon I had a pending negative balance so I rushed into the bank and deposited money to fix it. They held the deposit for 3 days, overdrafted my account and charged me $36 for each overdraft. Now, because of a whole lot of $36 fees and other fees that I don't understand (like a "returned deposit fee" on the cash I deposited), my account is now negative hundreds of dollars. STAY AWAY FROM THIS BANK!!!


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I wish I could give Suntrust bank a negative 5 stars. I recently started a small consulting firm. I applied for a business account online with Suntrust Bank on 6/5/18. I sent in a deposit and all of the requested documentation and the account was approved on 6/8/2018. On 6/9/2018, I made a deposit from my first newly acquired client. I was told that the funds would be available on 6/11/18. 


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I have bank with Suntrust for more than 5 years and this last incident takes the cake. I went into the Branch located at 5305 Windward Pkwy Alpharetta, GA to make an over the counter cash withdrawal and, I had problems. I am ** and that was one problem for the mostly Indian and ** employees. I did see one other ** woman besides myself. I provided all my credentials and still was not able to have my banking needs meet. 


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I have a business and I opened a business banking account with SunTrust. Worst mistake of my life. The first few checks that I deposited went right through and the funds were available the next day. I then deposited a check for over $3,000 and they put a hold on it. I'm a reasonable person. The check was from out of state (Navy Credit Union Georgia) so I understood they probably put a hold on it. No problem with that. I understand. I'm reasonable. I then deposited a check for $575 into my business account with SunTrust figuring that it would be there the next day. It was a local check from (Regents). They placed a hold on that check also. 


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Suntrust deducted money from my checking account without notification or an apology. I have banked with Suntrust for more than four years with customer service going down to zero. Most of them are trained to get rid of you and proceed you to 1-800 number. The online services has improved tremendously but Accounting Department makes numerous mistakes. I filed 3 complaints against a company that countered my account more than once month. I filed 2 fraudulent charges and one end of month. I was satisfied how Suntrust credited my account after it was put in negative balance.


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Suntrust canceled my Debit Card for fraudulent activity, despite the fact that no fraudulent activity had occurred. Add to this the fact that they did not tell me it was canceled and I had ordered food at a local restaurant that I now could not pay for. So humiliating, my mother had to make a 90-mile round trip from Christmas just to bring me cash for my food. Then, when I call Customer Service, they tell me that the new card can't be sent to my mailing address... and sit down for this one... because the number of the cell phone I was calling from was not reporting an address, despite the fact that it was on record from the day I opened the account, along with my mailing address. Then, they tell me it will arrive at the branch on Thursday or Friday. 


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This company is super conservative when it comes to fraud. I signed up for what I thought was a secret shopper program which sent me a check that I deposited. Apparently, Suntrust detected that the check was a fraud at which point they denied me access to ALL (why all of them?) of my accounts with no warning. This happened while I was on a business trip leaving me with no access to any of my funds since I do not use credit cards. Suntrust says my funds will be released in 5 to 15 days. I talked to someone in their Client First Solutions department. Apparently, that is a misnomer since my concerns certainly were not first!


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I have been with this bank for over 20 yrs. And they have always had my best interest at heart. Always trying to find me ways to save and build my money. The people are always pleasant and ready to help with any questions you might have. I had to email a question a few days ago to a representative, and she called me back within 10 minutes. WOW. Now that's going the extra mile.


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Do not trust the transaction history on SunTrust online banking app. After following my account from Monday to Friday I knew exactly what was purchased and when. However, when I checked my account on Friday morning SunTrust wrongly adjusted all of my transactions and the order they were placed in. In fact they charged me an overdraft fee when according to my online banking history showed a positive balance and in fact was still positive even after they took their overdraft fee. I spent over an hour dealing with AWFUL customer service. 


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My family and I moved from another state and needed a bank. We deposited a few checks for checking and savings with them in Friday around 1-2. We were told our funds would be available to us in 24 hours along with our debit cards (me and my hubby) in 3-5 business days. Well Saturday our funds were not available and was told our funds were on hold for the next 7 days and would be available Friday after calling Saturday afternoon. Then Wednesday we received letters stating our funds were on hold and if we already made purchases that they would be insufficient funds and have fees for that but they would waive them since it was such a late letter. 


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If I could give no stars, I would. Don't bank with SunTrust if you expect to have access to your own money. Daily withdrawal limits are set on your debit card, and if need more, you are screwed unless you are able to go into the bank on your valuable time and withdraw. I pulled out $500 cash last night which I used. This morning I realized I needed cash and at 6:30 am, was unable to get it from the ATM due to the deposit from last night. I guess SunTrust doesn't reset the nonsensical limit garbage at midnight like other banks. I'm scheduled to assist in 3 oral surgeries today, making it impossible to leave my job until after 6 PM today, at which time my local branches are closed. I called customer service asking for the restriction to be lifted so I can have my daughter come get my card to withdraw urgently needed funds from my account. SunTrust said they couldn't do it. I implored them but to no avail.


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Let me say I have had my accounts and investments with Suntrust since 1982. I have been using bill pay since they launched it in the 1990s. During the past several weeks I have had 3 checks that did not reach my creditors on time. The last one was for my rent so my credit rating is now at stake. I tried to resolve this via phone, but no one ever got back with me. I tried to resolve it online and received a curt, form letter back. Then I heard nothing. I had to pay a $124 late fee and I was assured on the phone it would be waived. NO, it hasn't been waited, even though I had my payment scheduled early. I never heard anything so I wrote back. Today I was informed no refund would be given because my rent payment had been scheduled after the due date. TOTAL **. I would not schedule my payment to be late!


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This is the worst bank. When you die they run your name into the ground. My husband passed away and I honestly didn't care that they couldn't give me information but showed them all his paperwork. They took copies of it and have not done anything in regards to stopping the payments that are going through and closing his account. All I get is letters say he owes money. He owes money. The thing is he had money in his account before he passed. He's dead and I don't need a constant reminder of what I've lost. I've been through enough. I called. They can't do anything about it. I have to come in and show the paperwork again. I work when they are open. I am a single mom now. I have so much on my plate. I don't have the time to go and do something that I already went to do. I just want to clear my husband's name. It sound silly but I just want him name to be in good terms and rest in peace.


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I have banked with Suntrust since 1992. I recently deposited cash and checks at the drive thru here and received a receipt which I have saved. The bank has since claimed the cash was not in the deposit and debited my account and claimed the tellers do not count the money at the time of the deposit. I think it's obvious that it was stolen. It took over 3 months for the company to decide not to refund my money, even with a receipt showing a cash deposit. This is negligent and corrupt.


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Suntrust has the worse accounting system I have ever seen. They use their deficiencies as excuses for why things are done the way they are. I had an auto loan that was set for automatic payment withdrawal from my checking account. Unfortunately, their system is so poor, that there is no way to undo their AutoPay without contacting them by phone. What's worse? If you don't contact them within 4 business days of your scheduled AutoPay, then you are locked in no matter what. What computer system takes 4 days to undo an ACH transaction?


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My wife bought me a truck and did all the paperwork in her name to keep it a secret from me so not to spoil the surprise. We call to get me put on the title and they say we have to do another application. This is ridiculous. I'm the one paying for the truck and all I want to do is be able to put a disabled veteran plate on it which I can't do because I'm not on the title. They would not work with me at all and we will Never use this bank again.


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I mistakenly thought all FDIC insured checking accounts would be similar, as I've had many checking accounts over the years. WRONG. I opened this account last week and finally finished setting up all my direct deposits, etc. There isn't a branch near me - but everything is online now, and I didn't see that particularly relevant. WRONG. They deemed my paycheck - my paycheck as flagged for fraud. It is on hold and they have closed my account. I have no access to my paycheck and I'm waiting for the letter and the hopes they send me the balance of my account, including my paycheck. 


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First they love putting people on hold and hanging up. That have messed with my account so many times. I requested my both checking and savings to be closed. They only closed my checking account. But stopped my cards. I thought both account were closed. Noooo. They left my savings account open and I got a charge on my account which the cards was closed but still got the charge even though the account was to be closed. Now I'm trying to close my savings account which was to be closed already. And I'm on the phone with these people who cannot speak clear English for over 23 mins and still on hold. I wish I never open account with this bank. They are the biggest joke. DON'T OPEN AN ACCOUNT WITH THIS BANK!!! You will get ripped off and they will screw with your account. Still on hold with the Customer service still 26 mins. What a joke of a bank!!!


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When we first opened our account, we were trying to have a local bank to do business with and there seemed to be quite a few of them around. I opened the account online and talked to the folks on their customer service line and was assured that the account would be held open until the first direct deposit could be put in it in 10 days. The day before the deposit was due to hit it (from Social Security) we got a letter saying that our account was closed. I went to the nearest branch and they helped me and we went along fairly bumpily. They would charge us overdraft fees when we still had funds in the accounts. Crazy stuff like that. And then last week, my check came in, I paid my bills first and was waiting until Friday to go get groceries and prescriptions. And Friday morning, my card wouldn't work. 


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Very happy and pleased with the customer service provided by ** at the Suntrust Bank branch, located at 1900 E Hallandale Beach Blvd., FL 33009. She's professional and sweet. Very helpful. She makes me feel like a King!


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Good customer service. I just want to acknowledge the employees of a bank in Scott Depot West Virginia for their excellent service. They were extremely helpful with my transaction and they were also efficient and friendly... Jennifer and Rick thank you so much. Look forward towards future transaction. Note: Cashiers checks to buy my home.


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Suntrust took money out of my account without getting permission from me. They told me they could not refund it back to my account and told me they didn’t need my permission or don’t need to talk to me. It’s against the law to take money out of the account without letting the account holder knowing.


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I saw that this bank had low reviews, but decided to go with them anyways after the BBB gave them a 3.7 rating. To add to this, I also had a few family members that banked with them. After about 3 months with them I am regretting this decision. First and foremost, what is really where I throw in the towel is with their overdraft fees and policy. They will sometimes not show you pending transactions or won't withdraw the money from your account the next day. If I were you I would carry around a deposit book and regularly update it. Most banks take out the money for pending transactions from your balance. They do not! You may buy something today and they won't take the money out until a few days later. So if you had $100 balance and bought something for $20, your balance would still read $100 sometimes. So if you started spending thinking you still had $100 in your account, you would probably end up overdrafting without you knowing it.


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I mistakenly went to use ATM on Chatham Parkway, located in Savannah, GA... I was under the impression that it was legit and safe to use the Suntrust ATM for my NetSpend card but I was wrong. I tried drawing $240 off and the machine acted as if it was going to dispense the money but instead just gave me a receipt that said, "Contact the bank." Of course the bank was closed already. Immediately I called Suntrust customer service and was told they couldn't do anything for me. SOL... They told me to call my bank and file a dispute. Now I'm looking at up to 90 days for investigation. How hard is it to pull a damn camera and see y'all screwed me. Now my rent is overdue and me and my child aren't gonna have a roof over our heads in 3 days. I can't believe SUNTRUST would do this to anybody. It's really pathetic.


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I am a 38 year loyal customer with Suntrust Bank, bank name has changed a number of times. I received a letter one week ago, telling me all accounts associated with my name will be closed effective 4/18/18, no explanation given. I consider myself to be in good standing with the bank, no problems. I called the bank and was folded, they could not give me any information. I went into the branch and was told the same thing. This has made me feel like I had done something wrong. They deactivated my debit card on 3/31/18, no warning given. I would never want to continue banking with SunTrust, I only want to know why I'm being forced out. This has been a horrible ending, to a otherwise good relationship. Do I have no right, to know, why they are closing my accounts?


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I just opened my savings account on 3/22/2018. I deposit 3,200 cash the next day. I called and tried getting online to view my account and customer service is saying my account has been closed and blocked. There is also a zero balance. Like are you kidding me. I will be there bright and early in the am. This is ridiculous... Something told me not to open up an account. The branch manager looks like a scammer.


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Inability to cash checks even though money is amply covered - This is the second time Suntrust on Gallatin Rd in East Nashville was very customer service disoriented. They are extremely inept at their abilities to process checks. Three different people could read the check which was drawn upon one of their account holders. They said they could not process it because it was not legible. This was directly after Regions Bank processed my co-workers check. They then told me I could come back sometime before closing if I did not want to wait on the manager. Terrible customer service...


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Do NOT bank with this institution. They are a complete rip off. Suntrust charged me late fees when the money is in the account. I never once signed up for overdraft protection but yet they keep dinging me over and over. I wish I never opened account here. Be cautious please... I wish I can click on zero stars! You don’t even deserve a half of star.. **!


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We have been with this bank for several years, and I honestly wonder why the hell we are still with them. We have had our debit cards hacked at least 7 times for fraud and then to have to wait on our funds to be put back in our account! We have always had to verify we are the real people over the account like we are on a judgment stand, and then had our cards blocked when we tried to use them, and we are like why the heck didn't you block the nuts that did wrong!! It has been unreal the times we have been hacked by fraud and seems it's a never ending cycle!! 


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I set automatic payments 2x a month to make easier on my budget and tried to pay some late fees little by little. I was never told that the automatic payments were going to go towards the late fees first then my loan. When they call me to collect the money that was owed for February, 9 days late, 77 dollars they threaten me to send me to collection agency. Now all the payments that I did they went to the late payments instead of loan! Never get a loan from this bank. If there was a non star check. I would check that one! When I said I wasn't going to pay the late payments they told me that they were going to sent me repossess car only for 77$ that I am behind! Very bad Experience!


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The Suntrust app doesn't work most of the time and it is very old. The reason I install the app in the first place is to be able to check my account on the go but when I try to open the app it just keep on spinning. It just won't open. Need to fix it but every time I say something to a teller they just say, "We are sorry for your inconvenience."


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The bank from HELL! Two different problems. Sold my home and had a balance of approximately 2,800.00. They issued the check in my late husband’s name and it took months, about 120.00 in calls as I live in Ireland and still waiting. Hopefully resolved today. Closed my checking account and they are continuing to charge a monthly fee. They are hopeless to work with. They are not a worldwide bank and impossible to do commerce with. Don’t go with them. They need to be regulated as their practices are illegal.


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Do NOT use Suntrust if you want your money safe. Someone used my card for a fraudulent charge and they don’t care at all! I opened a case as I was told I had to. FIRST... I had to wait for the transaction to stop pending and then they would start. They told me I would have my money WITHIN 5 business days. Today is day 6 and now they are escalating and I will receive a call within 24 hours. They are horrible, they read off of a script and could care less about bills and other things you need the money for. As soon as I have my money I am closing ALL accounts with them. Disrespectful, non empathetic, slow as hell. DONT BANK WITH SUNTRUST!!!


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I received a fraudulent check from this bank and called to report it in case the purchaser was a victim of identity theft. It took me 20 minutes to get a person on the phone who then wanted my social security information to set-up an account. I refused and said that I just wanted to pass along the info. She refused to accepted the information and told me to go to the bank, which there are none in my state. BEWARE customers!!! My credit union handled this situation positively and over the phone. I would be very wary of a bank that does not let you even report fraud.


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I Made a transaction when my account was positive and then a transaction came through after that trans and made my account negative of 2 dollars. Suntrust charge me 2 overdraft fees because the transaction was still pending when the other transaction went through and they claim they can’t waive it. I will be closing out that account. They don’t have no compassion for their customers and I will be writing to corporate as well.


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Every time I turn around they are raising their banking fees, and at the same time I receive less and less support, courtesy and features. I am so sick of big banks screwing everyone and what choice do we have? I transferred money to cover a withdrawal on the same day, and they still charged me an overdraft fee. It was the same day! The CR was not helpful, not pleasant and left me hanging saying the withdrawal came before the deposit, but both were still pending! They are just going to nickel and dime us to death.


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Suntrust Bank's phone system is designed to get you to hang up. Ridiculous repetitive menus, extremely difficult long time to get a live person on the phone. Their locations are way understaffed with a skeleton crew who have next to zero authority to do anything much past basic teller functions. Their online banking is designed to confuse and mislead you and results in the highest fees permitted by US banking laws. It’s 2018 but you still can’t see when a check is in on your account until the day after it hits? Their online debit card procedures are designed to trip you up and will result in exorbitant overdraft fees. Again the highest they can legally charge. Not sure if there is anything better out there but going to try a smaller local credit union and go from there. Or switch to Bitcoin, Dash, etc. Anything to get out of the banking system cartel racket!


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Suntrust is the worst bank institution a person could get. I have had many issues getting service that's expected of a bank. Account history of previous year as of this month (Feb 2018). Claims handling when in person. Lazy employees who don't fulfill the requested account type, repeatedly. (Opened as a non overdraft - ad to fix it when I got unexpected locked out & stranded, so I came in while on the clock 1099.) Lack of ATM only card for seamless access. I was locked out debit unexpectedly while working on the road - stranded. (Due 2 suspended activity.) *UPDATE AS I TYPE THIS: "(The feedback) service currently unavailable". Please tell everyone these issues & get the word out so they'll fix or close.


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Something as simple as paying off an auto loan is like a work from God. I have never had such a hard time trying to get one document before. Nobody in Customer service knows how to handle the easiest task like send a fax with the correct phone number. I'm trying to get rid of this bank and they will not let me. Payment history should be a click of a button to hand over but they want you to wait 7-10 business days for a piece of paper. Hate this bank and I swear I will never do any business with them. The worst bank EVER!


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I have been on the phone all day for their mortgage dept. After waiting each time on hold for at least 20 min., no one can help. NOT ENOUGH PEOPLE TO ANSWER YOUR QUESTIONS. When you speak with the computer dept., he can't help and there is no one else to talk to ie; system doesn't work for sending mortgage emails. With all problems, I went to branch to make mortgage payment and the teller system does not match the payment amount as the online system I use so he put too much towards payment and not enough towards extra principal. Absolutely horrible.


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This is the very worst bank I have ever dealt with... Account was close but they still kept charging overdraft fees at 36.00 every 2 days... Said I could not now close the account until I pay them 280.00 in fees... HIGHWAY ROBBERY. STAY AWAY FROM THEM. After I told them for the last 3 times close this account they return a total 36.00. That’s how I ended up now paying 280.00!!! Will be closing all my accounts with them RIGHT NOW...


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Omg...where do I begin? I only had my account for less than 2 weeks. I was sold on the no money to open deal. I just needed an account to get my VA benefits direct deposited on the first of the month. I also had a PayPal balance that I wanted to add the funds to my SunTrust account. BIGGEST MISTAKE EVER. I tried to link my PayPal and even verified it through them. The next morning I tried to login to check my balance and it told me my account was restricted. I called the bank to see why and was informed my account had been closed via SunTrust rules and regulations. I was livid. Why is an account that has never even been used closed? I was told to go to the nearest branch to verify my info but that was completely out of the question since the nearest branch to me is over 200 miles away.


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My trust and faith in the bank system has been tested and broken. I hold Suntrust at fault. From the very beginning when I reported this matter. I said to myself Suntrust will do right because I’ve done right by them. They will be able to see that the mobile app was not from any of our devices. They will compare the signatures on the back of the check. Someone from the fraud department will do their due diligence to ensure this will be corrected. There’s no way Suntrust will fault us for this. But my fear became true yesterday.


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I don't write reviews, I do read them... I want to allow people to read my experience and make a decision in part of. I will first say, Do NOT TRUST SUNTRUST! They will make certain to convince you to trust them. They will reassure you of your concerns. They will not hold up terms of your Trust documents. They will ignore the beneficiaries trust documents and Pour over Wills! The account manager will accept all pertinent documents, but will not use them to your benefit. They will not protect beneficiaries. They will not provide you with accountings needed. Forget about a final accounting! They will pawn your Trust onto lawyers to avoid fault. These people do very well at covering their mistakes, and fire their employees immediately after a questionable act takes place. They will not correct their misdeeds! Beware of Suntrust!! They are in the business of money... not people and legality!


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I wanted to change banks so that I could have both of my direct deposits going to the same bank. My payroll and my VA disability. I went online and got an account from Suntrust. I then went into the branch and deposited around 300 to open the account. I received my card and started checks in the mail a little while longer. I changed both of my direct deposits to Suntrust. All of a sudden one Saturday morning I could not log into my online account. I had to go to the branch and get them to verify me. That took over an hour because they had to call the fraud dept. They said I had logged onto too many devices. My home computer and my phone. Both on the same network mind you. They got it taken care of. Then we went out to get breakfast. I tried to pay the bill and my card was declined. I spend 30 minutes on hold then got through to someone that could barely speak English and they verified some transactions with me. 


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Due to underemployment, we fell a little behind on our bills. On January 2, 2018, we were 32 days behind on our Suntrust car loan. They repo'd the car without notice for being only 32 days late. They wanted a fee of $450 to recover in addition to making it current. We are getting paid a lump sum in a couple weeks and all bills will be current. How can a bank repo a car that is not seriously late and without warning? The car is worth $5K less than the loan, so they can have it, but I want them exposed to the press, the media and their customers for their atrocious customer service. Don't EVER take a car loan out with Suntrust.


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I pay every bill on time every month. After paying SunTrust... One day they said, "Would you like to take care of your $600 late fee on your auto loan?!" I said, "What are you talking about..." They said they didn't know but to call their 1-800 number. I was told that I was paying my monthly car note less 2 cents each month! They had a computer glitch they finally owned up to at one point. Other times they said, "You REALLY need to pay your extra 2 cents each month!" I said, "You have my bank info on file... I come in and tell you I'm here to pay my bill..." They said, "Well you never told us how much to pay!?" Of course half of my receipts have no balance, or payment, or date on them. Their website is always down so you cannot view your balance.


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Suntrust gets 1 star for one reason, personnel. The in-branch personnel are amazing or at least they used to be. The last 5 times I've called I have been answered by a foreigner I can understand and unless you get a veteran representative you cannot get a single action done. I will transition this notion into my first complaint.


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Where do I begin! Since jump street with this horrific bank, it's been a terrible experience. For starters, I had a fraudulent charge and it took them a month to investigate and get my money back. I'm a single mother who lives on a tight budget. Another time, I ordered checks through their auto direct check order system and the account number was wrong and I was writing checks to pay bills with the wrong account number. I also used their mobile deposit app to deposit a check and when I paid some bills, then, I was charged overdrafts because the check never appeared. I called them and was told I never made the deposit and was lying that I even attempted to deposit the check. Who would stop themselves from depositing money?!


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My mother passed away June 27, 2017, barely a year after losing my father and I am the sole child and beneficiary. I went to Suntrust (where she held an account) to see what I needed to do; my probate lawyer simply had asked for bank balances but gave me no guidance on what should happen with the accounts. Unbeknownst to me, they were supposed to freeze the account (at the very least) during probate. They did not and all the feedback I was given at the bank was, "Come back with you have a letter of administration."


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I wouldn't say that Suntrust is exactly greasy, but they are overly "protective" of people's accounts. Seems like someone in the fraud department had nothing better to do a few weeks ago. They locked me out of my online account access for no reason at all except for "frequent banking from different devices," which I've done all along because of the spotty Wi-Fi where I live. They put me through something very upsetting, and I just didn't appreciate the whole experience. I ended up closing my accounts because I was so distraught that day. They then sent me a card a few days later letting me know that I could basically change my mind about closing the accounts, so I did.


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I had to call them each time I received my children's quarterly statements. They charged fees after fees until my daughter had no money left then they closed the account. This was the same thing they did to my son 6 years prior and I had to call them each statement period until someone finally got it right. I thought it was an isolated issue so I opened an account for my daughter and then lo and behold, the same nonsense started. 


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When using the online banking site to check my account, I am unable to get beyond the ads and move from one place to another. I usually just give up after several attempts and close it out to return another day and get frustrated then. At our local bank the personnel is very helpful and pleasant.


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A look-alike website sold me theater tickets that were supposed to be at Will Call at the venue and were not. Other people there in line with me were similarly scammed by the same vendor. I called that vendor and was told the tickets were mailed to my home. They never showed up there. I described the situation in detail to Suntrust's fraud department and sent copies of the receipt as well as copies of the genuine tickets that I had to purchase at the venue. Suntrust ignored what I sent and requested the same information again. Calling Suntrust was pointless. After 30 minutes on hold, the woman I reached kept reading their letter to me even though she admitted she had the information they were requesting there already in her records. Totally disgusted. Will present to my branch manager tomorrow and close my accounts there.


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Had a car loan with Suntrust... Made every payment for 6yrs. When the last payment was due, I waited on the payoff amount. In the meantime I made another regular payment. Suntrust said payment was late since it wasn't payoff amount in total which they had never told me the amount. I immediately paid the remainder balance but Suntrust Reported me to the credit bureau and hit my credit with 100 point drop. I made six year worth of payment and they would not show any leniency on a final payment even though it was their screw up. This credit hit has cost me money across the board and is just a complete racket trying to deal with the credit agency to plead my case and trying to deal with Suntrust is a joke. It's a buzzard bank that no one should ever use.


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As me and my family were traveling, SunTrust decide to close my account without me knowing. After numerous calls to SunTrust that weekend they couldn’t give me an answer or would let me access my funds of 11k. They said until Monday I couldn’t get answers. So for 2 days in another state me my pregnant wife and my 1 year old toddler had to sleep in my car. This will be brought to light and I will not stop until I get answers.


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I recently moved to Pensacola FL. I switched banks from Louisville KY. I'm on a fixed income. I had 1 check overdraft then here comes the storm. This is the worse bank in existence. I have direct deposit and I understand a returned check fee but what they do is whatever your overdraft is they pull out that amount make it appear on your statements that you're caught up with them directly taking all fees from your direct deposit. 


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Is anyone encountering variations in their checking balance vs. the bank's balance? Mine has been varying by a dollar or two until this month's statement which shows a noticeable difference in the bank's favor. I have gone through triple blind, line item verifying of checkbook balance vs. bank daily balance online and find a nominal difference (<$2.00) and nothing else to explain their difference. I have no overdraft charges or charges/fees of any kind and no fourth method to do the simple math. Something is wrong but it's hard to believe a bank could be this amateurish and I can't find any mistake or another approach to follow. Anyone else have concerns or experience with this. I wish it was just my math but three idiot-proof reviews explains nothing to me.


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Opened a bank account with Suntrust and they've already caused me nothing but hell. First, they mail my card to the bank instead of my home. As I went to go pick up my debit card from the bank, they tell me they've thrown it out and called me since it was sitting there for two weeks. I never received ANY phone calls nor any emails. Next, I return an item online that I had purchased with my debit card, and they completely close my account saying its under investigation... seriously? Because of a $27.62 return!!! This bank is ridiculous, discourteous and extremely unprofessional.


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I opened up a new account completely online with transferring funds from my main bank of business and that process generally takes 3 takes with any bank. I opened up an account with Suntrust due to the ease of being able to open the account completely online with not wasting my work time going into the bank and signing paperwork. What I neglected read very carefully and completely was the "fine print". I mobile deposited my first payroll check from my second job the night I got my check. When initially signing up, their paperwork that you can clearly states says that checks can typically be posted up to one full business day. However, what they do not clearly state is that you must be an established account holder to have this happened. 


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Suntrust took 5 $200.00 and one $79.00 and one $35.00 payment from my banking account all in one day without my consent except for the $200.00 and $79.00. I called the Suntrust company and spoke to a representative, whom told me that it was a computer error. She told me my money of $800.00 would be back in my account in three business days. That conversation was on the 11/11/2017 with Carmen and confirmation #** and on November 22, the money was still not returned and I had several overdrafts before my disability check came in! I have had two surgeries and been very ill and never missed a payment with them and this is how I'm treated. Please tell me what I can do? I don't have enough to pay my bills for the month now?


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Opened a checking and savings account online in September. Everything was going great, great service, easy deposits and never had an overdraft. I began receiving unemployment from Texas. My first payment was sent in the form of a treasury warrant because they had not verified my account before my first payment. I mobile deposited my the treasury warrant on 11/13/17 and was completely shut out of my account, debit card being declined on 11/14/17 with all funds frozen. Please note I had plenty of funds available even before this mobile deposit. I called the number and all I was being told was I violated rules and they were eliminating ties with me.


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I just checked my account and seen I had $100 of overdraft charges on my account. I added and readded and the amount of money I had in my account was enough to cover my charges. My account jumped from having a positive amount to negative with 3 overdraft fees which I should never have been charged. The amounts totally don't add up and doesn't even make any sense at all. Thank God I was able to take photo shots with my 2nd phone to have my proof. Praying they will correct this error. I also sent order out at bank for checks 2 months ago twice and still have not received them. The only overdraft I should have is for a $40 ATM withdrawal. I should have had $4.55 in my account leaving me in negative $35.45.


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SunTrust Bank is the worst bank and has illegal and unethical practices. Several different times I have been charged overdraft fees when money is available in my account. After admitting fault, they reversed the charges however the most recent time SunTrust refused to give me the overdraft money back when it clearly showed funds available. I am actually trying to find an attorney that specializes in consumer fraud that is willing to go against this unscrupulous company in arbitration. Their practices are ridiculous!


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I have kept a savings and a checking account with Suntrust for almost 4 years. About a month ago, I applied for a small personal loan and was denied. So I applied with a couple different banks and was approved both times. My credit score is over 700 and I have no bankruptcies on my record. Not sure why I'm being denied. Also, Suntrust's business hours in my town aren't convenient. Open from 9 to 4 Mon - Thurs and 9 to 6 on Fri. Closed Sat and Sun. How do they expect working people to do their banking during those times?


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I have been banking with Suntrust for 10 years and for the first few years I was content with service. Over the past 6-7 years there have been many issues that have come up that require several phone calls, speaking with several people to resolve. Most recently I deposited a 6k check in my bank, a check from a public state college. For some reason they placed the check on hold for 8 days, and after speaking with 5 different outsourced bank representatives NO ONE can give me a straight answer as to why the check is on hold and won't clear. 


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Opened a small business account in person in January 2017, and at no time did the banker disclose to me that this type account came with Overdraft fees disguised as $38/incident NSF charges. It was my understanding that that type practice was ended in 2010 when 5/3 bank was slapped with a class-action lawsuit regarding their misuse of that criminal-type system by rearranging debits and credits forcing an account into overdraft. I am now being told that you are only required to opt-in on their consumer accounts. To add insult to injury, some of their ATM and purchase debits are held for as long as two days leaving one to believe that they have a higher balance than their system reports which of course leads to Overdraft fees. Needless to say that I have terminated my relationship with them and I look forward to the day when I receive a class-action invite for this institution.


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In August I went to the branch to change my variable rate home equity loan to a fixed rate. I was told that I had to go through the process to apply for a completely new line of credit. At that time I told them I owned a B&B. For the next two months I dealt with the loan center losing paperwork over and over again, with the branch resending it multiple times. I called 15 times to check on the progress and got conflicting information each time. The loan officer would not return my calls... ever! They finally said they had reviewed my income and ordered an appraisal.


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Several different times I have been charged overdraft fees when money is available in my account. Most recent time Suntrust refused to give me the overdraft money back when it clearly shows I had money available.


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I transferred $7500 from my Bank of America account to my another bank account on November 2nd 2017. The money was withdrawn from by BofA account the same day. However I was not allowed access to the money and was told it was not available to me for one week. The money is there and they not allowing me to use it. The gentleman Mr.R. ** who spoke vaguely mentioned the fact that the "large amount" deposited might not been legal and so the bank was holding on to it. They had not evidence as to the veracity of the claim.


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Worst bank I have ever encountered! Several times I have made deposits with this bank and the money NEVER showed up in my account! The tellers at the windows are very very rude, I had cash one time and she told me next time I need to come in and do a deposit. UM NO??? If I want to use the drive-through I CAN! I am livid with this bank and dissatisfied is an understatement. If you want your money stolen and to be treated with disrespect go to this bank! 


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Bank assessed overdraft fees for money that was in my account with a positive balance. Can show proof. Bank argues it's not an error. But through transaction history I can show it's the bank's error. I never had a problem with this bank. Used to be a good bank that cared about their customers and not their pockets. I'm 1700 miles from the nearest SunTrust bank and they give no leeway at all any more.


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When we first got a credit card through Suntrust, we set up online banking to be able to pay our bill online, but we never set up automatic payments. Three times they took funds to pay the credit balance from our account, three times we checked online to make sure we had not set up automatic payments and called customer service, asking them to correct the error. After a while, we paid a significant expense on the card, and again they withdrew the funds from our checking account without authorization--over $5000--which demolished our checking account. 


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Today I had an issue about a fee that was taking out of account that I already discussed with the billing company about how I don't have it in my account yet until payday. They said they wouldn't take it out until my payday. Well now I had a -$22.00 in my account. So I call Suntrust to see if I had to pay an over withdrawal fee and they said only if I pay 22.00 that day before 9 pm. Ok well I don't have 22.00 till payday. They said, "Ok well the money for the bill will be taken out along with the overdraft fee." I said, "I cannot afford that cause I have to pay rent and if I don't have rent I am basically homeless." The lady didn't care and said, "Well I already explained to you about the overdraft fee."


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I received a debt collector letter in the mail stating I owed Suntrust $1232.00. I saw this exact same letter 2 years ago, but threatened to bring legal Action if they didn't remove my name from the debt. 2 yrs later, I get another letter and it states they want to resolve it by offering for me to pay $600. This is a huge scam! I called Suntrust this evening and they would not disclose what the debt was for, but said they would have their fraud team look at it. I have since asked them to call my Attorney and I'm seriously considering suing them for fraud.


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I have been with Suntrust for 3 years. I have learned with them never to let your account run too low as they will rearrange the way the money comes out of the account to overdraft you. On Sept. 29th I deposited my check 240. My online banking said current balance and available balance was $257 so I proceeded to use my debit card as funds were available. (But see they didn't know I print my online account twice a day). When I went to the gas station I used the card as debit for $11 and again at the parts store $45 debit, $40 out to dinner, $40 gas, $7, I can't remember the other two but say $20 and $50... So I spent $213 out of the 257 available but they overdrafted me for each and every one of those $216. Plus had taken two of the same payments out with the same confirmation number 328 twice.


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I opened an account Friday the 6th with a deposit from my debit card. Sent confirmation email, and then on Monday got the mobile app, it would not open kept saying, "Sorry for inconvenience mobile site is down." This went on until Thurs the 12th. Then when opening app it then stated my username and password did not exist. I called customer service to find out what was going on and was told Suntrust decided not to bank with me and would be mailing me back my deposit. I asked 1. Why I had no communication about this? 2. Why my money would not be put back on my debit card since that was how I deposited it? Transferred to three people, all of which just read scripts. Ended up on the phone with a woman named Tequila who just kept repeating, "It could take up to five business days ma’am." So Suntrust held onto my money from the 6th until possibly the 17th, with no contact to me at all!!! I’ve never had such an experience with a bank!!!


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Suntrust bank failed to submit payments to my Suntrust Mortgage. I just received several checks that Suntrust Mortgage Escalation Resolution Team Nichole ** made up. I have never seen any checks. I was informed these checks were sent to Seterus somewhere in CA. Still fighting for the truth. I'd like to locate and retrieve all of the mishandled funds, along with the proper recordings to Bristol County Registry of Deeds. And recover my credit history. Where can I submit my proof of facts? Please help me out of this mess. Thanks.


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I have been a SunTrust Bank customer for 8 years. 3 months ago my debit card was denied after I unloaded a grocery cart full of items at the checkout counter. Even though I had not only enough money to clear the transaction, but several more hundreds of dollars in my checking account. Still it was denied. Embarrassed, I excused myself from the checkout counter and proceeded to call SunTrust to identify the problem. After being put on hold several times, being disconnected several more times, I finally was connected to a young lady who spoke very broken English, possibly of Near Eastern accent. After explaining to her the problem, she finally released my funds and could not tell me why they were being held in the first place. However, she told me she would "file a report."


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I did a mobile deposit on Friday. On Saturday only 200 came through. Not even half. Not enough to pay my bills and get my meds. I call 3 to 4 days. On Saturday they said the hold would come off on Monday. Monday comes and I was told on Tuesday. Later that evening they took all the money back out. May I remind you all I called and told these people I need to get my kidney meds, they act like they don't care. I am so swollen because I have to had my fluid pills. They don't care. They went from the check clearing on Monday to Tuesday. Till now the 29. Till the check is not going to clear. They trying to do whatever to cover their selves. They can see it. I was told the check amount and the company name on it. I told them I have no money, no food to feed my son and self. I have no gas in my car, and on top of it all the longer I keep the fluid on me the worse it gets. I will be close this account. Please guys go to another bank.


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If anyone is pondering on opening an account with SunTrust, please, save yourself the trouble and headache. I'm speaking from recent experience. The other week, I had signed up for a credit check membership that enrolls one in auto pay. Well, long story short, I forgot to cancel the membership and the website charged me and put my account into the negatives. I realize this was my fault, as well as the overdraft charge that came with it. Cool deal, not a huge hit to my account


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I never thought I would come across a bank that I absolutely despise. I created an account with this bank two years ago due to it being the bank my current employer uses and they were running an offer which gave you $100 for having $500 in direct deposits shortly after opening your account. For the longest time, I had no issues with them as a bank, no fees on my account, no held funds, nothing. I am very careful with my finances to ensure my account never goes negative so I had never had to deal with overdraft fees. Fast forward about two years and it has been nothing but trouble with this bank. It is very clear that there was a policy change in the company or even a change of staff high up. My first problem was with a subscription payment freezing my account with not so much as an email sent my way to let me know. 


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On 9/5/2017 I made a mobile deposit to my checking account. The only reason I made the deposit was because it clearly stated that my funds would be available to me the next day. Instead my account went in the negative as the bank put a hold on the check. This check I had waited over 1 month to receive. When I called Suntrust, I explained that we were expecting a hurricane and I needed my funds to provide water, food, gas, etc. The bank was less than caring and sympathetic to the cause and refused to release my funds. I explained that I had direct deposit to cover the funds in the event it would not clear and they put me on hold and came back to advise me that they were sorry.


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I tried to report a fraud activity on my debit card account, made phone calls, first phone system took many options to figure out, then it made me to wait more than 95 min. These thing repeated for many time whole weekend, adding insult to injury, on first working day on Tuesday, also it took my 98 min and could not reach the person to contact. Then used international number to reach and shouted at operator to transfer to "a person" in Fraud department.


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This grotesque business does not even deserve the recognition of a poor review, let alone a one-star award. One star gives far, far too much credit. Suntrust deserves no such thing. I deposit two checks into my account. The next day, part of the funds had cleared, and part of the funds were held. This was annoying but I understand. The transaction foot note clearly stated that the held on these funds would be cleared up on 8/30/2017. It is 8/29/2017 when I deposited the funds.


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I'm tired of the ATM telling me I have insufficient funds and when I know I don't cause I check my transactions every day on my phone. Then when I'm on the phone talking to customer service and they are telling me my transactions are approved but I’m getting no money so I go into the bank and they are saying they don't see it. First time some $400 dollars on August 18, 2017 which that was taken care of, but now sending me an email saying they may have an error and they are reversing the 103.50 on September 7, 2017. August 21, 2017 3 transactions, one for 100.00, one for 120.00 and one for 102.50 all authorized were suppose to fix in 48 hours then 48 hours come still not fixed so escalated another 48 hours still not fixed. 


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My cellphone bill came out of my account for 30 dollars, Yesterday the money was in my account. Well today they are gonna charge me a 36 fee for the phone bill saying there was no money in my account when clearly I had it come out according to my app. Lady on the phone was rude, my boyfriend who is ** said that he always gets a warning when he's in the negative but here's the thing I wasn't, this bank just tries to charge its members to make money off of them. This bank like all the others are frauds.


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I applied for the Suntrust Prime Rewards card online on July and got approved. They sent me a letter with my credit score. After 30 days and no card I called Suntrust. This is where the headaches began. First they kept transferring me to different departments. No one was able to give me an answer regarding why I haven't received the card. Finally they tell me to go to a local branch and take me ID so that they can look up the information. I went to the branch and they called the card services. They put their own employee on hold for 1 hour trying to figure out what was wrong. They had closed the card even though I never received it. I asked them to issue a new card but they said that since the old one was closed they are not able to issue me a new card. 


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Suntrust's helpful, available and pushful in selling their products. They called me several times at work and at home, trying to sell their products to me.


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The worst bank. High fees. No customer service. My account was compromised 3 times in 19 months. Each time there were multiple charges and no one called me. I found out on my own.


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I submitted a legitimate fraud request to the bank 1 year ago. This was for 2 transactions totaling ~$800 for goods that were not received and the vendor never responded (to calls, emails, live-chat, faxes, and letters). I called SunTrust to report fraud. Originally, I was told by a lazy customer service representative that they needed only 1 of the 2 transactions and the other transaction could be added to the case later. Foolishly, I believed her. Turns out, when I called to ask why the case only listed 1 transaction, I was told that they couldn't find the other transaction even though I gave them the exact date, time, and transaction ID. Apparently, they don't keep proper records of your transactions.


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Wouldn't want any part of a huge bank, like Citibank or Wells Fargo. Suntrust is regional and just OK. Too many fees, but they all do that now. Lousy CD rates, like the rest. But in good financial standing, I have read. Lobbies are clean and attractive; quite a few branches, so getting to the bank isn't a problem.


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I opened a new account at the branch. I showed them a code that gave you $200 when opening a new acct with direct deposit. I specially asked the lady if I had to do it online and she said no worries I will handle everything for and enter the code for the promotion. She explained all you have to do is wait 90 days and you will receive the promotion. Well it's been over 120 days and they said that in order for me to get the promotion I had to do it online. I could not believe it. I went as a new customer was told nothing else had to be done she would take care of the promotion for me and now they blame me for not opening it online. Very dishonest.


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We've not had a problem with Suntrust Banks with the exception of the inside bank tellers rarely being available to wait on customers and most are doing double duties such as monitoring the 'drive thru' as well as other office duties. This concerns us as the tellers are rushing to perform more than one task and must find it difficult to concentrate on any transaction they're performing.


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Of all the financial institutions I access online, Suntrust has been the most problematic. Their online banking has improved somewhat over the past year however. When I have had online problems with them, their customer service has been very helpful. One reason I chose them years ago is that here in Florida there are many branch banks available, making them easy to find. That is less important now since I do almost everything online now.


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I have had Sunstrust for awhile and this is the most sorry team of customer service and management at the branch in Indian Trail NC. Spoke with a manager Darryl. I explained how my acct on the app was -4.10 and now it's -40.10. Well it seems like he just knew off the bat he wasn't going to waive any fees from my acct due to his worker that I just argued with. She kept me on hold for 10 minutes before he got on the phone and you could hear her in his office while we're on the phone (so unprofessional). I explain to him what I knew was in my acct from the app so basically he tells me not to follow the app and it's wrong. Argues with me. Tells me that I am taking a gamble following the app and he is not going to waive 36.00. Are you serious!! Worst experience I had in a long time. This is why so many people stop banking.The manager at this bank was the worst. I will never go there again.


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A family member opened an account in my daughter's name which wasn't successful and they held my funds because she stole my checks and tried to deposit them! I went through every step as I was told and it took forever for them to resolve the problem! This is the worse bank ever. They have lost my service!


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I received biweekly checks which were directed deposited into SunTrust. I switched to weekly and deposited my first check into my account. SunTrust held the money from my account for 8 days even though they had "cashed" the check and had already received the funds from the other bank. They insisted I "prove" to them they had received the monies! I am closing all my accounts and moving to the bank that issues my checks. Thanks but no thanks SunTrust.


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I see I'm not the only one unhappy with their experience at SunTrust. I have an auto loan through SunTrust and I wish I knew what kind of shady company this was before I got involved. I make my payment on time every month and my balance is not getting any lower. I asked about this and it seems like all of their customers service representatives are rudely trained with the same robotic response. They never want to help you. They never have a solution for your problem and NO ONE ever wants to get down to the bottom of the issue. I don't know how this company is still operating. Light stream, who does the refinancing is just as terrible. They're a bunch of rude, lying, unskilled workers who are also no help. How do we get the attorney general involved with this? I've had enough!


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I noticed there was a charge for $29.95 coming out of my account every month. I realized I had no paper work for it and the statement did not say exactly what it was for. Could not get in touch with the business with the number listed on statement. I disputed the charge and asked to have it removed permanently. EVERY MONTH Suntrust continues to take out the charge and I have to fight with them to re-deposit the amount and remove any over the limit fees. I have tried every which way but lose to have this charge taken off. Can't get in touch with a person at the supposed insurance company. Suntrust says I have to go through the processing bank which is Chase. Chase says I have to go through the company where the charge originates. The company does not answer and I have no address or email for the company and I have been given different names for the company. 


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Fake checks were deposited in my child's account by other teenagers that also took my monies. Suntrust won't return my money or the fees. I have been dealing with them for a number of years. I am very disappointed in their service. My mother opened up my account when I was 18 now I'm 56. I started my son's account when he turned 4. This is the thanks I get for long banking with them.


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SunTrust has been taking money out my account for no apparent reason. Every time I check my account I always make sure I check the available balance as needed and when I withdraw my account I get an additional pending charges that our previous from two to three days later from the merchant. It doesn't make any sense to me. When I had Wells Fargo and Bank of America, Bank of America has not ever treated me so wrong and Wells Fargo has not ever treated me so wrong. When SunTrust they don't give you an explanation and don't explain to you the correct way of doing things. They are a scam artist in there taking people money for no reason. 


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Suntrust and its accounting procedures are costing me money - the bank will not accept electronic transfers unless you have a bank account with them. I have scheduled payments to go out from my bank 15 days before payment is due, and every 4 months, the bank says they did not receive the payment on time and hits me for another $40 late fee. These guys are either incompetent or criminals.


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I got a new mortgage with Suntrust and that experience was very positive. However, once, they had my info they actively sought to get my other banking business. I set up a checking, savings and credit card account which I have found much less customer friendly than with other banks. There are small things, such as their ATMs can only give $20 bills rather than cash in various denominations (as I was used to with PNC). And then there are things that just waste time, such as the menu on their customer service phone line that has a very detailed and restrictive menu system that takes an inordinate amount of time to get to a live representative and then even longer to get to the correct representative. Add to that incorrect information and lack of knowledge by some of their phone and branch reps and it just creates an overall negative customer satisfaction experience that I cannot recommend to others.


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I opened an account online only because years ago I had an account with you and had no issues. So with us relocating back to the East Coast I figured, "Why not?" Yep. The biggest mistake I ever made after my uncle sent 3 mobile deposit which were part of my inheritance. You closed it within an hour and I have to wait 15 days for that money to be sent to me. Well thanks to you guys my family has been evicted from our home and now have nowhere to live other than our van. So you will be hearing from my attorney.


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SunTrust bank can lose more deposits than any other bank I know. They once lost a cash deposit through a teller! Thank God I kept my receipt! But it still was a few days before they could put my money back, not to mention the hassle. This time it is a mobile deposit that was deposited then removed! And that it's going to take 7 to 10 business days to retrieve! When my checks run out this bank will be history.


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I filed a claim with Suntrust and they are having me jump through hurdles just to FILE the claim. I went online and filed via the online site and they had me fill out this long application for the claim. I filed it along with proof of my claim and thought I was finished. I checked my email and they are having me fill out a physical paper and making me fax it back to them. Mind you the paper says exactly what the online claim said. So I'm confused as to why I have to do an electronic claim AND a paper claim. I'm EXTREMELY dissatisfied with my account and will close them as soon as I can make it into a branch.


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I used to love dealing with Suntrust. At some point, they started outsourcing their calls and it became a nightmare. For one instance, I spent three hours on the phone with five different calls and four different stories to find out what was preventing a payment from processing when money was in the account. The call center is all too quick to give you a generic answer or "Best guess" rather than to help you actually resolve the issue. This has happened with other issues, where you are given an incorrect answer just to get you off of the phone. Additionally, if you are subject to your card being stolen, you will not be able to reach them 24 hours a day. I am changing banks and looking for someone who cares more about their customers and less about saving money by outsourcing staff.


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Suntrust has been overcharging my account for OCM analysis fees for at least two years. The charges are around $1000 a month spread across 13 accounts. I brought it to their attention in January. They still haven't resolved the matter. I have asked to talk to someone at the main office and have been told they are not trained to talk to customers. The people I am allowed to talk to tell me they can't help me... they agreed I am being overcharged. I have emails from the internal people admitting they overcharged me and owe me refunds... and the people that CAN help me... well they are not trained to talk to customers... that is what I'm told.


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I was thinking about banking with them because it is close to my job. This Suntrust is not in the best area but that doesn't mean it looks like it's abandoned or a prop in a scary movie. The outside looks terrible. The grass has to be at least 7 to 9 inches long. I never in my life seen anything like this. In my life its a disgrace and a shame. It's the Oxon Hill MD and Eastover branch. I really hope someone read this and do something about it and I know this might be something silly to complain about but this is just so uncommon.


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I recently opened a checking/savings account. I made errors in my account and became overdrawn a couple of times but immediately put funds in the account. I made a mobile deposit a check from another account into Suntrust, realized the very next day that I deposited the wrong check. Contacted customer service and asked if the deposit could be stopped. Explained the situation. I was told "no" and that the check would just come back as a return deposit item.


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Originally came on board when I moved into the Tidewater area of Virginia back in 1990 when it was Crestar. Through the years a mostly positive experience, especially at the branch level with a variety of locations with both management and staff having a genuine interest in their customers. I would even go so far as to compliment the quality of my experience as being the same at corporate level dealing with their mortgage, equity, and credit card departments. However, within the last 5-7 years, things have gone downhill in reference to the quality of their customer service. We are now being treated with disrespect, and apparently they no longer care about the regular customers who are not their commercial accounts or "special high deposit" members.


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I recently started a new checking account through the online setup. I was approved and continued to setup my online banking. Once I had this completed, I then did a mobile deposit... This is where it starting failing. The check was a payroll check from my employer. The check cleared and the cash was sent to SunTrust (received the approval documents from my employer showing the checked cleared and the money was transferred to SunTrust). I checked the following week but my login information did not work! It turns out, they closed my account for NO REASON. Which in the agreement it says they can without one. OK you don't want my business, that's cool with me. However, SunTrust says they will send me a check in the mail on APRIL 2018!!! A full year before I will get the check??!!! I visited a branch about the issue. They said they do not know why it would take this that long...


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I decided to Bank with Suntrust. It was a quick 2 month venture when they decided to close my account with no notification. I called them and that's when they told me (no letter no phone call email or anything). So I said "fine, I'll take my business elsewhere." Meanwhile I had two direct deposits come in. And you'd think they would let me just withdraw my money and move on (after all they broke up with me and they ended it). No!!! They saying I have to wait 15 days to get my own money and they will send it via check in the mail which is a waste of time, paper, postage and resources!!! There's no number for their back office and nobody that you can speak to.


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I have been banking with Suntrust for more years than I can remember. The service has become progressively worse. It is impossible to get service at the drive-through in a decent amount of time or within the bank for that matter, as well. There are usually 2 tellers in the bank to serve both the drive-through customers and those inside the bank. One teller is usually busy with something else and doesn't attend to customers thereby making the customers wait at least 10 minutes to be served. After that wait time, they don't even take the time ask what you need. They just go ahead and process what is in front of them without any interaction. Time to look for a new bank!!


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FIRST of all. This is more of a warning than it is a complaint, although it is that, too. They have deleted my comments off of Facebook and social media warning their customers that they are charging overdraft fees to accounts that have not been overdrafted. This has happened to me several times and I actually worked at Suntrust before so I understand how to read my online account and I know that I am being charged fees that I did not incur. I warned people to check their accounts on Facebook and they deleted my comments. It is awful to me thinking how many people aren't noticing this bad business practice!!! 


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I have had horrible experiences with them. Every time I need a service, other than holding my money, I get charged or the runaround. I have made a lot of financial mistakes in my life. But of those, joining this bank was the biggest. They also train their employees to be the least helpful to the customer. I mean it is a business, meaning I am benefiting you all by keeping my money in your institution. But no more. I am removing my money, which may not affect you on its own; aggregation though is the reason for this post. But then again, you all are losing a lot lately. If I were you I would change my model of taking money from us and invest in us, so we could reinvest in you.


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STAY AWAY FROM SUNTRUST BANK: I generally don't put businesses on blast but this financial institution deserves it. If you have a penny in any Suntrust bank go get it out ASAP! Do not bank with this financial institution!!! They are overcharging their customers who are veterans for their CSRs errors. They do not take ownership or responsibility of their staff who fails to inform the clients. Worse bank ever!!! All I asked was for them to close my bank accounts. You close one and not the other. You gave a signed paper saying it is closed but you didn't close it. Who does that? Obviously Suntrust Bank!!! Fuming today!!! #onUp @SunTrust #Suntrustbank @WilliamHRogersJrCEO Please share with your FBF & Friends!!!


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ON so many occasions I have needed to contact Suntrust. Once for a robbery, several times for security holds, once for a lost or stolen card. The maze of voice prompts is disgusting, you can almost never access a live person. Finally when I am told I will be connected to a live person it is always no less than 10 minutes. REALLY? Today my wife is stranded with a security hold. While I appreciate the looking out for security, there should be a quicker way to get access. I was told my wait would be 25-30 minutes. I had three cell phones dialing different numbers, they all go to the same place and all had at least 20 minutes of wait time. This is not good service especially when banks like BBT can get to you in less than 2 minutes every time. These guys just don't care. They want everything done by voice machine and outsource half of everything else. Not the old Suntrust. Tomorrow I will no longer be a customer. Go to BBT. They have GREAT service.


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This evening I noticed that there were charges drafted from my account without my knowledge from Suntrust. When I called I was told that there was an account with my name on it that was "CLOSED" and sent to collections with a balance and that the bank has a "right to offset" and garnish any accounts with a positive balance to satisfy a debt on a "CLOSED" account. I have had my money direct deposited from my employer for a year with this bank and have had my 2016 taxes deposited into the account with nothing removed from my account. The said account was closed on January 8, 2017. There were NO credit collection actions taken on the account, I NEVER received any calls, or any type of collection efforts at all. The bank representative claims that there were two letters sent out and from that point the account went to the collection department.


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All the management cares about is opening accounts and making the average wait time no less than 30 minutes! I tried to close my account last month because my paychecks are erratic and the bank fees are staggering. After having some charges on my account from a computer game glitch, I just wanted to be done with it.


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I filed my taxes with direct deposit option. Suntrust bank closed my account due to overdrawn for 60 days; For which I was not informed. When my income tax direct deposit was received by Suntrust after the account was closed, the amount my account was negative was removed by Suntrust to negative out the balance of my account (Without permission)! When I called my bank to find out why my taxes hadn't been received yet. I was informed by Suntrust the account was closed on the 18th, the income tax check/direct deposit was received by SunTrust and the owed amount removed by SunTrust, then mailed to me and should be received in 8-10 days.


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After banking with Suntrust for 22 years, I am very dissatisfied with Suntrust. My purse with my check book was stolen. I immediately reported it to Suntrust and to Suntrust fraud. After, I went to Suntrust branch to make sure that Suntrust had all information required from me to make sure that my bank account was not access by fraudulent activity. 2 days pass by and Suntrust paid 2 fraudulent checks that were on the list of LOST checks, DO NOT PAY. These fraudulent checks did not even had a signature close to my signature, still were paid by Suntrust leaving my checking account with 0 balance. After all the mistakes that Suntrust committed paying these fraudulent checks, I have to wait with 0 monies in my account for 15 business days! Incredible... Very bad security breach with all precautions taken by me. TERRIBLE CUSTOMER SERVICE.


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Twice Suntrust Mortgage have miscopied my Checking Account number from the Reoccurring Payment form submitted. After the first error, I called 1-800-634-7928, detailed the problem, had the representative to pull the form which contained the information. She located my information and corrected things for me or so she said. I asked to read back the account they had since she had just now corrected it on the phone. It was right. Yet, today I received letter dated the day of my phone call, March 20, with another botched miscopy of my account number. So, since March 3, I have been extremely diligent to submit the reoccurring form and to have it set up by April 1. 


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Business account for over 10 yrs, many problems in the past... some addressed by feds in fines this bank paid. ATM this bank is holding over $30k (at some point over 40k) in cashier check from a local bank for a week... that's like cash, I can just walk in that bank and walk with cash, but in this evolved society we don't want to walk around with bags of cash and guns ready. Think twice if you want or have an account with Suntrust! Doesn't matter if you talk with everybody you can, they ignore you, they illegally block your business and don't care. It's time for Suntrust to pay more in fines. We verified with the emitting bank and all the funds cleared on 3.20.17, deposit made on 3.17.17 and the hold is for 3.25.17 that on a Saturday! Now I'll have to move all the accounts to a better bank... but also this isn't easy at Suntrust.


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I have some issues with the bank earlier: Needed extra debit card to send to my mom and was explained it's impossible, spent over 30 minutes explaining the situation and guy just tried to give me loan, etc. Next the bank charged my minor, who just opened bank account, ridiculous fees for paper statements. Today I met the same operator who does not know what she is doing. I asked for supervisor and understand I just need to look for different bank because I don't need bank with the attitude. I understand that corporations are also people but please treat your customers right otherwise they will be gone. By the way when I called and asked to close my bank account I was surprised again because person did not even asked me why. I am glad I have a choice, better rates, no fees. So no regrets, I am ready to bank with the someone who appreciate my hard earned finances.


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Suntrust Bank Atlanta, GA. Someone broke into my car and stole both of my debit cards along with my purse and my backpack. They spent $2300.00 from my Suntrust account and $200 from my other debit. The other bank, PNC, and they refunded my money immediately. Suntrust refuses to refund any of my money and I do not understand why. 


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I am writing here to make you aware of the situation that had occurred on 3.13.2017 at the Cloverly bank location of Sun Trust bank MD. I am extremely surprised by the reaction of the manager, who started yelling at me, so randomly, when I was looking inside my purse to make a deposit, being considerate of others waiting in the line. He was not only disrespectful to me by shouting at me, "you are not paying attention to me, you are rude" while there were several customers standing on the line, asked me to not only look at him, while he is talking, but also listen to him about an incident that was resolved long time ago, inconsiderate of others waiting there for a very long time. He had no reason to lose his cool. He is a misogynist, racist and totally unprofessional for making such rude remarks in front of such a large waiting crowd.


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I received a letter saying that my bank card had been frozen due to suspicious activity and I was given a phone number to call. When I called the 888 number I had to listen to offer after offer and finally when it was over there was a message that said the number had been changed and another number was provided. It was like a phone call to the Jerry Springer or the Maury Show with special offers just for me. I would have liked this bank to show more professionalism instead of typical bottom dwelling practices.


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A wallet was found in a Home Depot... somewhere. Security called Suntrust due to a credit card being issued by them found inside. Evidently, the number was reported incorrectly and my credit cards (all!) were flagged and denied. I have all my cards and was NOT at Home Depot. I had just paid them off entirely (almost 5k). All for the privilege of being denied, and forget about any plans I had for the weekend. I called customer service, waited for 27 mins to talk to someone only to be told I have to go to my branch and produce ID. GREAT. INCONVENIENT OVER THE WEEKEND. I can deal, be it burns me up that no one called... (I checked ALL unknown numbers on my phone) and that some random person can cause my credit to be held. What if they froze my checking account too? I have all security answers, pins, etc. Not good enough. Ridiculous.


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I call into question how much training for employee interaction is given or required in training managers for store operations. How to deal with people concerning job duties. How much care about knowing your employee and how to get them to work better at their job. Are protocols in place to properly handle employees. I don't believe yelling across the room or down the line at an employee is proper!!! I overheard a conversation at Walmart of how employees must feel and are reluctant to respond to orders when they are embarrassed in front of customers and fellow employees!!! Since I also am a customer at the branch in question, I render to look forward each time I go into the branch!!! 


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I have been with this bank since 1998 and the customer service is getting very very poor and now even their online banking is going to pot. To begin with when trying to call the branch located in Hixson, TN, the personnel are always BUSY. You then get transferred to the Branch Manager who is also busy but at least you get their voicemail so you can leave a message right? Wrong, the voice mail is full so you can't leave message but you do get transferred back to the floor BUT they are still busy so you get returned to the branch manager again. This could go on for hours and I expect if you played round robin long enough, someone might finally answer. Sorry, I don't have that kind of patience.


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I don't know why they have 1866 call for, what they are. Don't know what to do. All they just answer the phone, can't tell you anything. All they this just read your bank account and tell you and keep saying the same thing. I don't know why hire them for just used machine or automatic or robot can do the same as them and all Suntrust need from you is all fees. Now I know why everyone tell me "Don't bank with Suntrust." I will never bank with Suntrust again.


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I made an online payment twice. Second one by mistake and I could NOT cancel. Suntrust online is not user-friendly. Then when I called Suntrust Bank, they could not cancel the second transaction! I've never seen or heard such a thing. What an INCONVENIENCE.


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We'll go to check our account on Weds February 22nd, 2017 and surprise a $201.00 overdraft fee because they didn't release $88 dollars on the 15th for my GEICO insurance plan so now not only is my account overdrawn but now my insurance may lapse, cable shut off, and half of March rent stolen by SunTrust because they can't get their act together. I will be contacting Fraud Department and closing up the account.


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I recently had a fraudulent charge. Upon contacting SunTrust, they told me I could not file a complaint for 48 hours after the charge was made. The charge had also made my account negative. I contacted the business that made the fraudulent charge and they refunded the money. Suntrust said that they would not put the money in for 48 hours and the overdraft fees would not be refunded for an additional 2 days. None of this was my fault and I had to wait 4 days for my account to have MY money back in it. Meanwhile, I was unable to get gas to get to work (I don't do credit cards and was unwilling to bust open my ira and pay the associated fees to make a deposit in my account as recommended by Suntrust). I nearly lost my job over being unable to get to work - all because Suntrust refused to expedite a process of which the original problem was not my doing. Switching banks immediately.


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Unable to access my online account for over one year; unable to reset this online account for over one year. The bank keep charging paper report every month after we had an agreement that I do not need the paper statement; I have been contracting this Bank to fix the online access issues for over one year, but still they cannot able to fix it. Finally, they told me that they cannot even access my account at all & stated they will investigate & result will be revealed in 48 hours, but they did not report the investigation result. Now it has been over one week; again I cannot access my account at all.


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I only have a credit card with them, and even just having 1 line of service I experience horrible online and customer service experience every time. By simply making an online payment, their website experienced a glitch or technical error on September 22, 2016 which caused a duplicate payment to happen ($2000). I know for a fact this was a system error as I didn't not get any confirmation after the 1st payment. Moreover I am a web developer so I'm very tech savvy. Called them immediately to inform them this issue and to reverse 1 duplicate payment and they refused saying I had to simply let the double payment of $2000 go through!


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I received 6 notices in the mail from Suntrust Bank stating they are closing my account due to suspected fraudulent activity. Two major problems here, 1- I do not nor have I ever had a Suntrust account of any kind! 2- all 6 notices had different account numbers on them! How is it possible to open several different accounts in someone else's name in such a short time frame?? I am pissed! I have tried relentlessly to speak with someone at Suntrust, the customer service & risk mgmt/fraud dept is a joke! I will be going to the police asap!!


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I will never do business with Suntrust again, having been with them for 16 Years, I feel totally ripped off. I went in to the local branch of Suntrust Bank today to pay off my Mortgage Loan - woo-hoo and they hit me with a late fee of $20 for the month of January. I was on an Automatic Deduction for the past 16 years but they never deducted my January payment, and there was money in my checking account to cover this 'automatic' deduction. I was told that the loan had matured and that it rolled over into 'something else' and I should have known this. I was never given notice of this procedure by Suntrust. I asked them to waive the 'late fee' and they said no. Period! I pointed out that I had paid my loan on time for the past 16 years and was not aware of this procedural way they were doing business. This is morally wrong and I firmly believe that several laws have been broken!!


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I have been with Suntrust for 6 years and here recently I went to withdraw my money and was interrogated by the teller, she was very rude asking what I'm I going to do with my money, ask me to sign my withdrawal slip twice. I have never been treated with much disrespect before. I called, left message to speak with the manager at around 9 a.m. Didn't get a callback so I proceeded to go to the bank and close my account since I couldn't get her to call me back about this matter. Then in November I called about a payment taken out of my account twice, they cancelled my card January like really it took two months for them to do this. After I leave with my money the manager had the audacity to call me not even 20 minutes later. They sit around and discuss you before returning your call, very unprofessional. They never have to worry about me again.


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I opened Suntrust Checking and Saving account because currently, they were offering 250$ promotion. I maintained my direct deposit for 6 months to get this money but when I call them to get this promotion they said 'you got 2 direct deposits in one month and did not get any deposit in the following month'. My employer just deposited my salary one day early on November 30th not on December 1st. For just one day, they said I do not qualify requirements for getting this promotion anymore. Another problem is their system is really slow and I cannot see my transactions on time. I had to check my accounts over and over again. I do not recommend.


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I have been with Suntrust for almost a year. I have always kept a healthy balance between my checking and savings account with zero problems until recently. Unfortunately, I deposited a check that ended up getting returned and it was flagged for fraudulent activity because it overdrew what was in my checking account at the time (the check had posted and I had moved the funds to a different account).


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I have had a checking account with Suntrust for several years and have carried a balance in the low 5 digits. Due to work related opportunities, I have temporarily moved to Europe. When I called Suntrust and asked for a debit card, I was told by a junior person that they have an internal rule that they can't open the account unless I show up in person or do it online. The website didn't work, so I emailed Richard **, Vice President, Branch Manager, Hagen Ranch, SunTrust Bank (attaching evidence of the website malfunction) and he replied, "I do apologize but I am only to submit credit card applications for clients that are physically present in the branch." He obviously could have helped me, but chose not to do so. There is no law against opening a new account for an existing client over the phone. I am far away from home and fuming... with no options except to broadcast my experience here.


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They cashed my check and did not post to the account. Their response did not make sense, stating I "made the payment with a credit card", which was obviously false, since I had attached a copy of the cashed check in my original note to them. I have made multiple further inquiries with no response. From Customer Support 01/30/2017: "I understand your point regarding line payment. I have reviewed your account and see that, you have processed the line payment from your credit card. Please be informed that, you can not make your loan/line payment using your credit/debit card. Also please know that to make a payment to a consumer loan or line, use the Move Money service within Online Banking. Hence, the payment of $1,000.00 has not been posted in your line account."


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I have had four accounts with Suntrust. I currently have an everyday checking account and a business account. Last week, I could not get into my business account. The online banking and mobile banking is down constantly. After 30 minutes of talking with customer service, they told me that my account had been corrupted on their end somehow, which is why I was locked out of my account. I had to totally recreate my account. They were not able to tell me HOW or WHY my account got corrupted, just that something happened on their end. Does the public have my info? What does this corrupted account mean?


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This is worst bank to do any type of business. They are all about protecting themselves and not protecting the clients. Because I had a joint acct. and the other person was a victim of scam, they stole my money to cover themselves. When I tried to recover my money, they gave the run around and told me the money is gone. $4000! They took it without alerting. I spent hours on the phone only to be treated like a victim. Basically, this bank doesn't care about their customers or their assets, they only care about themselves. They don't go the extra mile or consider your problem. They are all about covering their backs with logistics. I'm closing my account and will spread the word so that nobody gets treated like I did.


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I've had 2 bad experiences with this bank. The 2nd just happened. I received a refund check of $1000.00 from my attorney in another state. The check was from a Suntrust acct. I do not have an acct with Suntrust, because of 1st experience. I just wanted to cash the check to go pay bills, so I thought it would be best to go cash it at a Suntrust branch. I walk in, present my ID & I'm asked do you have an account with us. I said, "No, I do not." So I have to pay a $7.00 fee!!! Are you kidding me? The check is drawn on this bank!!! I should have went to Walmart. They only charge $3.00. This is beyond ridiculous!!


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The ladies in this bank that notarize papers don't have a clue as to what they are doing. Went in 2 times to get 1 single document notarized and they act as if they have never seen legal documents before. Very disappointed with this office. Have always used Plant City locations without a problem and have only been into this location 3 times and been a waste of time 2 out of those 3. A notary signs saying that they acknowledge you are who you say you are and sign off saying they saw you signed that damn paper! But no. These ladies obviously are incompetent!


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I received 13 notices today from SunTrust stating that they had closed all of the accounts and 4 notices stated that they approved 4 different accounts overdraft protection. I have never had a account with them, I called the number provided which then I had to speak to 3 different non-speaking English people. When I had asked them for the information for where these accounts were opened told me that since these accounts were closed they did not have the information. I finally spoke to someone that spoke English. She said that these accounts were open in Morristown Tn on the 10th of this month and were not closed till the 12th when something just did not seem right. 


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They NEVER notify me for overdraft and charged me $36 for an overdraft of $5 on the same day it is overdraft. They then emailed me and gave me 5 business days (by the time they emailed me there were only 4 business days left) to move money into my account. I moved $50 into my account, however my money arrived on the 6th business day. They charged me another $36 extended overdraft fee!!!!! They charged me $72 in total for an overdraft of $5!!!


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Suntrust has cut out displaying Daily balances, on website. This has got to be the most aggravating way, to do accounting that I have ever experienced. The only total you can see is what is available. I have been with them for 20 years but I will be looking around this year. It's so inconvenient to change. But I am pissed off every time I go into my business account. Someone called me today and asked how do I like Suntrust. "I know you have been banking with them for years." I said "go to a bank that understands your needs." I don't even understand how that can be a legitimate accounting practice.


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Worst financial institution that you can deal with. I've opened 2 accounts at the Nashville airport branch, and at the time they had an offer of 250$ with new accounts. I was told that the reward will be deposited into the account within 8 weeks. First, they sent me 2 bad bank cards that I couldn't activate or use, and they have never sent me the checkbook they promised too so it took me a while before I was able to use my money in the account. 


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This bank is terrible the way how work about providing information and collecting payments is to old the web page. It's too bad. Let said you pay today and they take the money from my bank after 5 to 7 days and then the register different days create confusion blablaaaa.


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We have had this bank for years and years and they let scams go through. We are moving all 3 of our business accounts over to Truist. This was the last straw. They sided with a scam website and I had SOOOO much proof and now I am out $124.91. This isn't the first time we didn't get money back on a scam. They let fake checks go through with the incorrect spelling of our company and a signature that wasn't even ours. We didn't get refunded on all of them, but let a legit transaction come in and they block it or question us. If we send an employee to MAKE A DEPOSIT, they deny them. I mean WTH??! We have had another business and our personal account with Truist for 20 years and have NEVER had to deal with the garbage we have had to deal with in 53rd Bank. My husband has finally agreed to pull everything. Beware, you may get the same treatment one day too.


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I transferred money from a bank to my 53rd checking account. The fraud Department flagged this transfer as fraud, At 1st contact, the customer service at 53rd was so rude, she said the money was frozen, and I would be turned into all 3 credit reporting agencies, and I could not acquire any accounts with other financial banking services. It took 16 days, and I drove 150 miles, plus unless telephone h*ll events to solve a nothing burger. I broke no laws, all MY actions were within the normal personal banking agreements. 


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Worst bank ever!!!! I literally have waited for my debit card for two weeks. I can't use my mobile banking without it so I've been borrowing money from friends and family until my card comes in. I have money in the bank but can't use it. Because they close early on weekdays and not open on weekends. I Can't send my loved one incarcerated out of state money to eat. I can't use tap to pay and all because my money is in this BANK ACCOUNT AND TOMORROW IS A HOLIDAY. I DON'T KNOW WHAT I'M GOING TO DO ... BECAUSE I ALREADY BORROWED MONEY... I'M LIVID. I'M LIVIDDDDD I WOULDN'T RECOMMEND THIS BANK TO ANYONE. I'M GOING TO DO A REVIEW ON EVERYWHERE POSSIBLE TO LET EVERYONE KNOW DO NOT BANK WITH THIS AWFUL Organization. I FEEL LIKE IT'S A FRONT. IT'S THE WORST PLACE IN NASHVILLE. THEY SHOULD SHUT DOWN.


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This is the worst bank to have, unnecessary holds and payroll checks, ridiculously high overdrafts, and totally inconvenient. I've made 3 deposits and none were cleared as normal banks do. DO NOT BANK WITH THIS BUSINESS


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Deposited cashier's check from BOA, teller didn't say there would be a hold. It's been a week and still don't have credit. What the heck! When I called the supervisor said they don't know how long checks are held.


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My checking account was closed without the bank staff contacting me at all. I was suffering with serious and debilitating health issues. My account was not overdrawn, delinquent, or in bad standings. I went to give the SSA my bank information to start my SSI and could not log in… Account showed that it didn’t exist.  Rotten bank!!! To add insult to injury, I called the bank (DesPlaines, IL branch) and a guy answered, I explained that I was livid that the bank closed my account without the courtesy or professionalism to address any concerns. The associate said that he would give a message directly to the branch manager to call me on Tuesday 6/20/23. I haven’t heart a single word from this manager. I’m glad to be done with 5/3 Bank as they don’t deserve my account or business. I’ve already suggested to my friends and family to switch banks and they are now at Chase and PNC.


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I want to preface this with I did not originally open a mortgage loan with this bank, my previous bank sold it to this joke of an organization. I have had my mortgage since 2018 and never had issues with the previous loan holder. When escrow analysis occurred, I was notified timely to ensure I can update my banking information with the company who sends my bi-weekly payments. If the full amount was not initially received due to timing, the payment was applied, and I was notified that I needed to pay the difference until the biweekly payments caught up. No big deal, payments were made, and the new payment was caught up the next month.


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The people at the branch are horrible liars. They charged me $10.00 to convert their own checks (checks from their own loss department) into a cashier check to pay the contractor. They held the final insurance check after cashing 7 prior checks because "confidential information the check may not clear." That's code for the woman named Cathy not liking that I told them that the loss department said I don't have to send the final check to the loss department because the repairs were 100% complete, per the loss department, and after two days and emails from the loss department she conceded I didn't have to send it, but it had to be held for 7 days, even though she saw the claim and I have been getting checks for 8 months while my house was rebuilt. 


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They kept a equity line open, several years after I closed it and charged me the annual fee (even though I know longer owned the house and closed the line in person and followed up over the phone. I have spent too many hours trying to get the annual fee reversed (it's only 65$) and no one knows or understands anything on the customer service line. Also they sent me to collections for the annual fee, that I should have never received in the first place! Do not bank with them!!!


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I paid off my loan in full as soon as I received my statement. One week later, I received a notification by mail that they had received my money but would not apply it to my loan until I called them, and it would continue to accrue interest until the matter was finalized. First of all, why would I send them $10,000 if not to have it applied to my loan? Secondly, it's impossible to reach customer service. I've spent 45 minutes on hold and been transferred around. I am still on hold at this time.


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We have banked with 5th 3rd for over 20 years. We paid off our mortgage 8 years ago which left us with a line of credit attached. We paid it off a month ago and was told by bank that we would get a release within 2 weeks. It has been a month and nothing. So I called the bank today and was told, "We don't get it. It goes to the county register of deeds and the bank looked it up on the county website and it showed they have it." So I drive all the over to my county seat and they tell me they don't have it. So I went back to 5th 3rd and was told again, "The county has it. We can do nothing for you and the account is totally closed out."  


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This is the worst bank to deal with, their employees provide you with false information on their days/hours open, what you can accomplish during the phone call, what you are able to do, etc. The online website is a complete and total joke - they make it impossible to sign up, waste hours of your time, charge fees, and are unwilling to help. They are illiterate, unhelpful, and rude.


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Online banking is simply impossible. I wish there was someone in charge to help me. The helpline is simply unhelpful. "I am sorry but it's generated by the system. There is nothing we can do about it if the automated systems finds suspicious activities". The most common transactions in the US or outside, consulting your account online from outside of the country or a purchase outside of the country with their International card triggers a block on the account. Even when you use a trusted device. It's only through a lengthy and painful process that you can get your online rights to be reinstated. I have to go through this sometimes multiple times per week! I used to rave about Fifth Third until this security madness started in October of 2022. Could not be more critical of a bank service.


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I had no choice. My mortgage was sold to 5/3 Bank. Both the transition and subsequent dealings with 5/3 have been awkward at best, dysfunctional at worst. From the initial payment, to setting up automatic payments to early payoffs to loan satisfaction documents every process was awkward, obtuse, and slow. I have had many mortgages over the years and they all were eventually sold on one or more times. I have never experienced any issues in the process - until 5/3 bank. So if you have a choice, just say no.


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I opened a checking and savings account with a local Fifth Third Bank in Naples Florida. I did not activate the ATM card, made one large deposit and then did not touch the account for months. Fraudsters somehow started charging a "never activated atm card" over 10 transactions of just under $50 each. Fifth Third took months to PARTIALLY refund the fraud. They are refusing to refund the final $97. This has been a terrible experience with a financial institution that DOES NOT PROTECT THEIR CUSTOMER. This fraud was SO CLEARLY obvious I am still baffled as to how a huge bank did not flag these transactions. DO NOT BANK with 5th 3rd if you value your time and money.


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Back in June of 2022 me and my wife got hacked. I am 77 years old, a Vet and cancer survivor. We have been dealing with this situation since and every time we get turned down for our money being returned. We have given them paperwork after paperwork from Webroot, Social security, IRS, etc and still refuse to give us back my wife's money. There were two Zelle payments made from our account that we never and a repeat never authorized. Other money that was taken and used for Amazon and many overdrafts when we mailed out bills and they bounced were returned. All they keep saying is denied. Do not bank with this company because they don't care about their customers. Their security is a joke. Keep your funds and go elsewhere to a bank that cares.


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Had A cc with them and apparently through online with the last 4 of my ss, my last name and dob anyone can retrieve my username and reset my password. All that info has been leaked in data breaches. Someone hacked in and sent a balance transfer. I got an alert and called right away. After 45 min on hold the rep said she didn't see any transaction. I said look at the limit and available credit. Then she said, "Ok lets close the acct and send you a new card." I told them but it seems they are getting in through online. I’ve had this card sitting in a drawer at home for a year. She she said they couldn't close the online access. 


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We called and made payments every month with a representative. Paid up every month. We call to pay for Feb and there is a 155 late fee for Jan. Management could not explain where it came from and were very rude. Terrible service. Awful company.


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For the second time, 5th 3rd Bank placed an extended hold on a check I deposited into my checking. First time it happened the told me there was an 8 business hold on the check because the person that wrote the check account had extensive fraudulent behaviors - - lots of bounced check. The person who wrote me the check was a former Assistant State Attorney and active member of the bar association. When I contacted the gentleman who wrote me the check he said the check cleared his account two day after I deposited it. It told 5 weeks for the check to clear. The check was for $600.


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I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me a notice during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit.


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I have been banking with Fifth Third for a few years now, until recently I haven't had any problems. They did an update on their app a couple months ago and now it doesn't work half the time. I have a harder time logging in and if I do overdraft, I don't get the email until days later. The people have always been very nice, but it's frustrating when I have to spend 5 mins trying to log into my acct.


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I wouldn't recommend anyone to use this bank!! This bank is a SCAM! I "supposedly" had an acct. (which I do not recall having) but they said I was overdrawn by $107 back in 2010 and that now I owe over $800....ARE YOU SERIOUS! They acted like they couldn't get ahold of me, but they had my number because I was speaking to them. Plus, we all know they send out letters in the mail which I never received. This bank will set you up for failure and they prey on the people who struggle. DO NOT USE THIS BANK!


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I had the unfortunate experience of having an auto loan through these scam artists. We attempted to obtain our GAP insurance refund after only having the vehicle for a few months. After waiting 5 months and contacting them numerous times, we still did not receive this refund. I finally was able to speak with someone who initially I thought was helping me. However, this person transferred me to an outside party who had nothing to do with my loan and was a ''random Google search gap company''. I was not the first person to experience this deceit. As you can imagine, we are still hunting down our refund. Do not accept an auto loan from this ''company''.


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Deposited a check, it shows processed but it does not reflect on the account when we called today and asked about availability we were told the check will be available today after 7p and when we checked the account today now my account is overdrawn. We deposited checks from this business 5 other times. The same thing happened over Christmas, everyone I spoke to gave me different reasons as of why check was on hold. I was told it takes 15 days for a check to process and be available in my account. Totally unacceptable, I’m ready to start banking somewhere else.


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I have verified that Fifth Third has received the funds for a check that I deposited 3 days ago and have been told that I will not have access for another 8 days. No one can give me an exact reason why I’m not able to use my money. Nor do they seem concerned that automatic payments are pending and will cause the account to be extremely overdrawn and will accrue NSF fees although the funds are already at Fifth Third Bank.


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Avoid this bank at all costs. My mortgage was sold to them and it's been one problem after another. First, they wouldn't let me set up my online banking account online or on the phone. In the middle of the pandemic, I was told I had to go to the bank location. Once there, they kept telling me it would all be easier if I would just open a checking account. The nerve! I had to repeat multiple times that I do NOT want to bank with them. Their online banking system is so outdated and it displays information differently for different months, making it very confusing to track your payments. 


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Terrible bank have my check on hold like idiots around Christmas time I couldn’t get my children gifts. The part that’s amazing is I received 3 checks before from the same person. Terrible bank and will most def be taking this to the news.


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Transfers from one bank to my 53 account take 5 days. Deposit a check and it takes 3 days to show up. Dingy and empty lobbies. Like banking in 1950’s. Nothing good to say about Fifth Third Bank in Skokie, Illinois.


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Updated on 01/10/2023: Currently Fifth Third Bank has what they call "foreclosed" my accounts so I had to go into a branch and have a banker call the fraud department while they remained on hold until I closed the account. In the midst of this they asked me if I had opened another account. Why? I have a non-profit and received a donation from Network for Good. I deposited it because I received a check from them before and when I called them they explained what they do, which is disperse donations to non-profits that anonymous donors send to them. Someone donated to us before, so the second check I went through mobile app and deposited. It turned out to be a fraudulent check and I was notified by Fifth Third that the check could not be processed. 


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Is a fraud, their offers when they give you 250.00 if you open an account and deposit 1,000 in the first 90 days. I did it and they never gave me the bonus. Second, customer service is the worst. They blocked my ATM and when I went to the branch in Florence, KY, told me that I had to wait 5 days for another one to arrive by mail even though I told them that I needed an emergency one since I was going on a trip. 


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I was talked into opening a business checking account to "hold" our ticket sale money for our 20th-year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently, they had been charging $11 a month, and I am not sure how long because online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back.


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I have had a few overdraft charges that the bank even said they were at fault for so I ran out of reversals and I got charged two fees wrongly. I talked to two different employees. They even said it was an error but can't reverse it because previous errors with mobile bank app so I have to go thru disputes now and this isn't even the worst. They will try and justify these charges with the random charges I've charged ever since the previous errors. I take photos of all times I go negative and when I transfer money to cover it just so I have proof. I have been banking w for two years. It's only last year this has been happening. They need sued.


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Mortgage was transferred to this bank. Trying to set up an account online and autopay is a joke. Their service is terrible. Live in hope that my mortgage gets sold on to another company as soon as possible in order to get away from these clowns.


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By far the worst bank I have ever dealt with... It doesn't matter what it is with this bank, they will mess it up... I was sent $1100 zelle payment and 5th 3rd is telling me I gotta wait 3 days... Or how about the $4k dollars that 5th 3rd took from my account for a person check that I didnt write, I don't even have checks with this bank, money was refunded after 5 days "bank teller inserted wrong numbers" ... I will be closing account and running from this bank today.


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AVOID AT ALL COSTS. I know several family members who have had problems with 5/3 over the years just flat out taking money from their accounts. And now we are trying to close my Grandmother's account with them, it's been a nightmare. They revoked access to her online account for no discernible reason, told me it was locked for "fraud" concerns when I called, and refused to tell me anything else over the phone because apparently I answered their security questions incorrectly, which frankly isn't true. I have all the information they need, I'm her established Power of Attorney, which they also know... But they can't do anything. Doesn't make any sense. 


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This bank bought my mortgage and is now charging me $95 more a month and I've been trying to get this straightened out for a month so far. I can't get anyone to tell me what the increase is for, it's not escrow. Plus they don't have bi-weekly bill available, which is crazy! Worst customer service ever! I'm beyond frustrated.


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I neither have to time nor do I have the words to explain what an incompetent, dishonest and downright messed up institution 53 bank is. I've been lied to many times by their reps. I've been on hold or re-routed for over 50 hrs. when trying to get anyone with enough intelligence in their customer service (oxymoron as it pertains to these idiots) to fix issues. I was lied to about the terms of my mortgage refi then when the agent was caught in that lie they held back the disclosure form that by law I'm to get before closing... I just cannot express in serious enough terms to anyone interested in doing any type of banking NOT TO TRUST 53 Bank!


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*On 09/06/22 during a chat with Fifth Third Bank, I requested loan history since statements were not available online. We noticed that the amount due was now showing $732.98 which was more than the previous amount of $664.90 that we usually paid as well as an additional principal payment of $35.10 bringing the monthly payment to $700.00. We were told that was because the monthly payment was always $732.98. Allegedly fifth third claims a “Monica” requested the account be adjusted which their website shows happened on 09/11/12 & a letter received says the request came on 09/12/22. (Per a supervisor on 09/26/22 who confirmed these calls were recorded but whose name was not gotten due to be hung up on, claims that this alleged requests moved our fund from the principals to past payments that were already made on time?) 


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53 Bank please stop buying people's mortgages!!! You will waste so much time trying to figure out how to navigate through the site or app. The waste time calling and being on hold trying to figure it out. They’ve only had my mortgage for 12 days and it’s been the worse experience I've ever had. It’s been stressful. If you’re reading this please do your friends and family a favor and tell them to advise their mortgage reps to not sell their mortgage to this company. Mind you I still haven’t been able to log in to anything to pay my mortgage. It’s been horrible.


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I spent two days on on phone with different departments to no avail. I was transferred multiple times and put on hold for ridiculous amount of times with staff. I had taken home equity loan with another bank and my funds were immediately wired to my Fifth Third checking account. Fifth third flat out lied to me over phone. I lost a vehicle I had on hold because fifth third held on to my funds when I was told my money should have been available within one hour up to a max of 24 hours… I spoke with customer service, supervisors and the wire department. I was told no one one could help me because wire department is closed on Saturday. Wire department staff told me on a Friday funds will would be available Saturday (the next day). They weren’t. 


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The worst experience with any auto loan ever. I have worked with a lot of banks but the customer service with Fifth Third is the WORST. They refuse to apply principal only payments. When you send a text - which you must - every sing time, even if your check clearly states principal only, they don't. One payment was removed and not put back in at all. .. Even though the contract clearly states there is no penalty for early payoffs or for early/extra payments. I have been around and around with them with no luck. You can only communicate through text. Their complaint department is useless. When I call to talk to someone about it, they just hang up. End of story - do not bank here and do not take out any loans here.


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So, long story short my mortgage was sold from another bank to Fifth Third Bank. I spent twenty minutes trying to create an account online to pay my mortgage. Then after getting to the final step it told me I needed to call customer support. I called customer support and waited 40 minutes on hold. After waiting that long one of the 5/3 representatives answered and said they would help, but then she realized that my phone number wasn't showing up because it said it was 5/3 bank that was calling her. So, she wouldn't help me access or set-up my account even though I could give them my social security, the new account number, and every piece of information (for an error that was theirs). Overall, I have had an awful experience and I hope that they sell my mortgage back to the original company I had it through.


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I called 5 times and chatted 7 times beginning July 10. I just needed a letter stating my loan was paid off in order to get my extended warranty refund from the car dealership. I was told it was sent, they sent it to the dealership, they would fax it to the dealership, that it was never sent. One person actually hung up on me. Trying to reach a person is next to impossible if you don't have anything but a loan with them. It is all based on deposit accounts. There is only one number that you can call. I asked for a supervisor and was told no. I would not recommend this bank for any reason at all. Customer service is ranked right the worst I have dealt with.


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DO NOT BANK HERE - If your money isn't as grand as everyone else - DON'T BANK HERE! For example, money is tight, and your balance is low - and you fear running into an overdraft - PAY ATTENTION - Yes, they will grant you three courtesy reversals - but if your account is negative $7, you will be charged a $37overdraft fee, if your account is negative $5, you will be charged an overdraft fee, if your account is negative $2, you will be charged an overdraft fee - with less than a week to make it current! This is important when you have to decide to put gas in your car, feed your family, during an post covid/inflation period!!! AGAIN RUN -SLOWLY BANKS ARE GETTING RID OF FEES - READ THE ROOM FIFTH THIRD!!!


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Worst experience! It is a very very frustrating experience with 53 Bank. My Loan was sold to 53, I did not choose them. I ACH'd in funds to pay off my Loan. The funds were missing in action for 4days. I spent 4 days on tracing calls and being kicked back-forth among their depts with an avg wait time of 30~45min per transfer. No agents cared, even the supervisor who also sent me away to another dept. They couldn't locate the wired funds to begin with, and are unable to apply the Funds to my Loan. Finally on Day4, one dept can see the funds, but cannot move it to close my Loan. Now I have to file a claim and wait another 4d. I'll never use 53Bank again. Hopefully, they will eventually get my loan closed. I hope a Customer Care team from 53Bank will see this review and escalate for improvement.


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Dishonest and poor customer. Not customer oriented and very bad and insincere. Hold time from Unprepared customer service representative. Supervisors aren't much better. Unfortunately they are unaware that they are in service of satisfying customers. They act like programmed corporate slaves instead of showing empathy and sincere thought with customers. I wouldn't recommend them to anyone.


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On Aug. 1 2022 purchased a money order from the local branch for 900. I took it to Chase Bank and deposited it into an account. Well before I got home the bank teller teller called me and said the money order was no good. Saw numerous calls from the bank and an email from bank teller. Got to bank. He gave me another money order. Well now the bank wants to charge me for his mistake. No way. The manager at the bank said, "Yes. It’s the bank teller’s fault." Ok. Why charge a customer charge the bank teller the one at fault! Over and over I was told it is the bank teller’s fault because he didn't close one transaction before starting another transaction. 


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They erroneously took several hundreds out of my account, admitted (after an hour of arguing) that it was a mistake, then made up a complete lie that I actually owed them a different amount for a provisional credit from a previous dispute with the same company. When they were unable to give a date that they issued this other credit, they then changed the lie and said basically they felt entitled to take the money out of my account because they assumed I received a duplicate refund- even though the refund they're referring to was for a diff amount and happened prior to the dispute I opened with them. 


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Thinking my experience would be different from the bad reviews. I opened an account online on the 6th, I attempted to log in on the 10th to transfer money and I'm locked out of the account. Called cust customer, on hold for 20 minutes then hung up on. Call back a second time on hold for 41 minutes. I'm finally told I need to bring in further proof because my account was opened online. That's simple enough; but why not communicate that in an email? Why did I have to be transferred to the fraud department and wait almost an hour for that info. 


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Fifth Third Bank is the worst Banking Institution I have ever dealt with. They lost a $20,000 check I sent them to pay off my loan. After cancelling the check and paying off the loan on-line, they have now lost the title. No one I talk to knows what they are talking about. They are THE WORST BANK.


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On 7/25/22 I was notified by text of a charge to Spectrum for $477 and change. I immediately called 53 Bank to tell them this was not authorized by me. We ended up in a off-shore call center. The Rep. told us that we needed to call Spectrum to get transaction ID number to stop transaction. 3-way call over an hour. Spectrum informed us that they could not stop it because they did not know what account it went to. Off-shore 53 Rep told me we can't dispute today because it's pending. Call back tomorrow. Called the 26th. Still pending, I did get a Rep. in the US. She did put in a dispute. They are telling 8-9 business days to sort this out. 


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I started this home buying process with Fifth Third unexpectedly. They called me to to check on my financial goals and I said “to purchase a home eventually”. She offered to link me to their one of mortgage officers, and I told her to call on another day. Well I received a call back in 2 minutes. The only good thing is I was connected to an amazing agent through them. I had an offer accepted over 30 days ago and since my loan has been approved, then back with the processor, the underwriter is complete, then told no they were not done, I’ve received several different estimates, still told to sign, whenever I ask questions, I was told to be patient and stop “rushing the process”.


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I am getting a runaround of deflection from your "customer service" agent. I am unable to deposit a check via mobile phone. I log in, I take the steps, I click SUBMIT and my transaction is automatically cancelled. A message appears stating that 5/3 needs to check on something and to call your customer service number. The first time, I was told it shows I am at "high risk", and to just try again in 24 hours (to get me off the phone). But the agent could not tell me WHY I am a high risk so I could possibly address and fix the issue.


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So June 30 my card ended up blocked and they couldn't explain why. Said too many attempts but I wasn't using my card. Nobody has my card info. It's a new card. Never used online anything. I wake up June the 1st after they unlocked my card to my ssi check gone from my account and all they can tell me is to dispute it. Their customer service is horrible which this also put my account in the negative 6 dollars so now I'm late on my rent and I'm sure come Monday I will have a overdraft charge. This is not fair at all and now I don't know what to do but hope they give my money back that was stolen to me it day it went to something called pay send. When I looked it up it's a international money transfer site. Their security is horrible and I am furious I don't get my money. I'm calling the news and whoever else I have to!!!!


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If I could give this bank a 0-star rating, I would. I've had nothing but issues. I've spent 3 hours on hold trying to in touch with their online security department. I still could not get a human person. My insurance company sent a bill to them to pay from my escrow account. After one month, it was still unpaid, and the bank purchased insurance for me to "protect their interest". It wasn't until I called in and complained before they did something. I also sent a note to email contacts, but it remains unanswered. All I can hope is my loan is transferred.


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Major problems with basic areas of customer service. Poorly handled my escrow, insurance notification from HOA, unauthorized charges through autopay, corporate office inept at processing basic functions and services to the account. Very unhelpful and shady practices with charging customers for insurance that is the legal responsibility of the HOA. This after sending them 2 different declarations of insurance, from both the HOA and StateFarm of the insurance, to the FA number they provided. 


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A couple of months after purchasing a new home, we received a letter that Fifth Third took over our mortgage. Since then, it has been pulling teeth to get anything from them, from updating our contact information, to paying our escrow. There is no online account portal and each contact for them is a different email domain, which they never respond to. An agent told me in August that our supplemental/reassessment would be worked into our escrow and to just give it time. When I called back in November after receiving a delinquency notice, they said to send in the bills to email and it would be handled. It wasn't. 


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I've had mortgage with the bank for several years and just closed it couple of weeks ago. Had to call them up to find the homeowner's policy number. The first time the agent on the line was very sarcastic and rude, saying she doesn't know anything and transferred me to the insurance department without giving me the policy number. I had to stay on the line for 25 minutes and nobody ever answered. The second time the agent was as rude, she finally gave me the policy number but before that she asked me one million unnecessary questions about my current email, address, work phone, mobile phone a bunch of two step verifications on the account that had been already closed! Which is ok, fine it's for security reasons. And after giving me the policy number she basically hung up. Worst customer service ever. I would never use their services ever again and would discourage anybody to ever use them.


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I will keep my review brief. Virtually all of the 1-2-3 star reviews on this site cover experiences I have had. Up front I will tell anyone who has had a bad experience to file a complaint with the Consumer Financial Protection Bureau, the consumer protection office of your state Attorney General, your congressman/Senator's office if they support consumers. This Bank has no respect for its customers. They care about those other reporting avenues and trends show a pattern of damaging conduct to consumers whether they are legal or just plain unethical.


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I have never liked Fifth Third Bank ("5/3"), so when my mortgage was sold to them this past February I was not happy. I have now been paying them for 3 months---by the way, I did not get a letter from Fifth Third until the middle of March (6 weeks after they bought my mortgage), so if the prior mortgage company had not called me I would have not known until I missed a payment (I had automatic payments). I cannot get automatic payments with 5/3 because I do not have a 5/3 account. My escrow payment went up this month, which is not unusual, but I had no notice from 5/3. 


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This banks fees are too expensive. $37 overdraft fee and if you can't afford to bring the account back to zero, that will be another $25 "overdraft extended" charge EVERY week in addition to the $11 monthly service charge. Try having covid and being out of work for a while and deal with unsympathetic reps who tell you "there is nothing they can do". They reversed two of those charges, but would not budge to do anything else to help me in my situation. Including rude customer service reps who threaten to send your information to collections.


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Customer service whether in the branch or on the phone through the 800 number is just horrible. They place holds on checks after you’ve been banking with them for four years and never placed holds on them before. With no excuse as to why other than they did it. No help whatsoever other than, "If you end up with NSF fees we will see if we can reverse that." I’ve never had such issues with banks not wanting to help clients especially when they’re placing money in accounts. I will never bank with them. I will never suggest them and I will be pulling all of my money from every account I have.


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Had auto loan with them for a couple years. Paid in full and never late. Had to write the Minnesota Attorney General to get a pay off letter from them. The letter was poorly written and only referenced the account, not the car. Calling them doesn't work. They tell you they will do it and then don't. Many calls were endless waits on line followed by a message that says "we are closed call back tomorrow". You can do better than this lender, even if you pay a higher interest rate.


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The mobile app for my small business account hasn't worked for over three months. I have spent over 20 hours on the phone with agents and supervisors. The last "Tech" guy said that they cannot figure out why the app isn't working for small businesses. Maybe 3/5 is a better estimate of how well they work for their customers.


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My mortgage was sold to Fifth Third Bank. Since it has been sold, I have suffered issues with my payment not being applied to my loan every time. I get calls monthly about the payments only to be told "oh yes, I see it here" and some other spiel about getting someone to fix it. This month, I got the call as expected, given the same line. Then a week later was told that my payment was returned to me. I told the CSR that was funny because I don't have the money in my bank account nor did I receive a refund check. Then while I was waiting for the CSR to 'investigate', because they don't have access to the notes from the last call I received, the person hung up on me. If I could re-fi my mortgage again, I would. This is bank is so technologically inferior between their website and customer systems, I just want to cry. I even tried to set up Auto Draft, what a joke. If you don't have a Fifth Third account you have to FAX in a paper form and pray.


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My mortgage was sold to Fifth Third Bank, I did not choose this bank. I try to pay extra on escrow and mortgage and there isn't a way to do this on the website. You have to call every time to pay extra. When I called the customer service representative said my account would go through an annual escrow review but he didn't know when. Kept insisting on me not paying extra on my escrow. My taxes went up and I KNOW escrow will be more than what they are requiring me pay, therefore I am paying extra. After I gave the customer service rep all of my payment information which included my checking account he asked if he could put me on hold and hung up on me. This is only my 2nd payment with this company. I truly hope the situation gets better.


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I started out with great expectations after receiving great customer service at the branch I used to open my account. My first bad experience was not receiving my debit card for almost 2 months. The next was not being able to withdrawal money with my license because the system was down either citywide or nationally. I was supposed to pick my car up from the shop that day but instead I got to sleep outside because I could not withdraw any of the 2,000 or more in my account. 


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I have my mortgage thru 53. I paid early one month and the new due date reflected it. Auto-pay still deducted and over-drafted my account. Spoke with 3 people online for over an hour, transferred twice and got nowhere. Called in, took 15 minutes hold to speak to a real person. Real person promised me the auto-payment would be refunded, as well as the overdraft fee. Ok, logged in next day, no refund, new overdraft fee. Called in again, was given a case # and told that overdraft would be refunded.


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I had a car loan thru 5/3. I traded the car in the 1st week of the month. They took a payment out on the 26th of that same month. Reaching them is an arduous task on its own. The website is useless. Upon finding the correct number to call, which was not as simple as it may seem, then navigating their computer call mess, I reached an actual human, who when I asked about the payment, told me I needed to call the dealership of my new car, as the bank only processed their payment as of the 26th, so the payment taken out on the 25th was rightfully taken out. I then had a supervisor tell me the same thing, but once I became infuriated, she made the comment about having an overpayment...this was what I called about from the start, so being told I need to contact the dealership was a misdirection tactic to get me off the phone. I will NEVER deal with this bank again.


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They are the worst bank. I don't know why I've stayed with them, I should have left a long time ago. I've had many issues with them over the years. Their customer service is the worst - long wait times and they really don't care about your problem. They just want to get you off the phone. Recently my husband and my cards were compromised. I called to get a new card last week and they have no record that I called to request a new card. 8 business days before they'll review your claim when someone spent over $300 of our money - thieves!! You'd think 5/3 would be sympathetic - they aren't. ZERO stars. Stay away!


