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Bank Of America does have a number of branches in my area, as well as the online access to perform transactions. Yet, their interest rates are high for loans & low for dividends. Equally, they are BIG on charging FEES for EVERYTHING!!! The Gov't should have broken up these big banks after the crash in 2008-09. Their CEO's/CFO's are CROOKS, and belong in JAIL!!!


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Bank of America is the worst bank ever!! I deposited my income tax check to learn that they placed a 14 day hold on it. When I contacted the bank no one could give me a answer as to why. Please!!! I repeat!! Please do not bank here. You will regret it!!


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**I do not give this a zero star rating because the system does not let me.** I recently opened a check and savings account with Bank of America online. I received all of my new bank account information over the past weekend. Lo and behold I received a letter today stating that "after careful review they are closing my bank account." (With no explanation as to why.) Listed on the bottom of the letter was a 877 number which I call to inquire why it was closed, the representative explained to me that "they" - Bank of America are not obligated to tell you why they closed the account. I cannot wrap my head around why they cannot tell you why they closed the account. I was told by a lot of family members that Bank of America is the best but that is not the case. She also stated that I am not able to ever open a bank account with them. Talk about discrimination. I don't even have an answer as to why the account was closed.


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I went to if of the Bank of America branch in LA. Just got walk in to make wire money to other account. Sitting there waiting for 20 mins the guy show up all of sudden. He told me I have to make appointment which I never heard of. There were no customer waiting other than me and there were no notifications about make appointment for seeing a person. He took my card and come back telling me to "Your appointment is at 13:00." I got shocked so I asked him to explain me more. But with his bossy attitude and judgment look on me just telling me each branch have different rules which I never aware of. I had very nice experience with Bank of America. I liked Bank of America and used this bank more than 10 years and treated like nothing. Got me think to use other bank. Once again thank you very much for experience which I never had. It was good study. If there are different rules in different branch they have to let customer know it.


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I banked with B of A for 7 years. Both my sons did as well. Recently I remarried and one of my sons (college student) and I moved our funds to my husband's account at BB&T. My oldest son remained at B of A. When I tried to deposit cash into my older son's account using his account #, I was told by Bank of America employee that I was not allowed. I also had his routing # SSN# and Birthdate. I was still not allowed to deposit a check or cash to his account. His account was compromised on Friday and it is taking 5-7 business days to replace the money into his account and so he is in Atlanta without any cash. To get money to him immediately, I had to use Western Union and have the money wired for $12.50. I'm very displeased with Bank of America and my son is as well. He will be moving his account from Bank of America ASAP.


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They opened up a savings account without my knowledge. They changed the terms and agreements of my checking account without notifying me just before they about vanished and only way I became aware was the ATM debit card I received by USPS. Then only account left open was a savings and did not disclose the 5 withdrawal or more free.


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I made a small deposit on 2/09/18; and in a few days I would have the full amount to satisfy the overdraft. Soon after, Bank of America closed the account. I immediately went into the bank and told them that my tax refund would be in the following week. They pretended to act like they was going to help me and 7 days later they told me it's no way they can open the account. That's a damn lie! It's just they do not want to open the account for me. It's on the internet that BOA and Chase will open an account to receive a deposit.


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It is obvious from my experience with Bank of America and the history of successful class action lawsuits against Bank of America, that the bank cares more about the profits of its shareholders than its clients. I was with Bank of America for over ten years. During that time, I was unintentionally part of at least two successful class action lawsuits against them. One was for an unauthorized credit score report and the most recent was for Bank of America's illegal overdraft fees. Recently, I was charged a fee on my savings account, even though I had enough funds in my checking account to also cover my savings account. I then got an overdraft fee after I accidentally paid my Bank of America Visa bill using my savings account with insufficient funds. 


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After 12 years of being a customer I'm done with BofA. I called them to have one of my rarely used accounts (Savings) closed and instead I ended up with checking (Debit) account closed - I was using this account for everything, including cash withdrawals, paying bills or receiving direct deposits. Although, I have repeatedly asked the customer support representative to confirm the correct account is being closed, they managed to mess up my entire financial setup. Now I have to spend time and possibly money to undo all of this mess. I'm done with Bank of America. Such a sad excuse of a bank!


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I had a DDD of today February 22nd for my federal refund to be in my account. I called the customer service lines several times to either be told, “We don't see anything pending or it takes 3 business days for it to be released to you once it's received.” I have had my account with them for 2 years. This is absurd. Never had these issues with any other bank that I have dealt with. I do not recommend using them especially if you don't want your money withheld for an extended period of time.


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Do not bank with Bank of America, they are nothing but thieves that nickel and dime you. I have been getting direct deposit from my employer and had gotten a bonus check from them that I had to deposit. So I paid some things off using that money to learn that they put the check on a 10 day hold. They charged me $35 for each returned item. Which in return took my entire bonus away, just in return fees. I will never use them again.


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On occasion I would receive a small miscellaneous check for less than 100.00. Because the checks were drawn on BOA I didn't think there would be a problem cashing them at the bank... but because I no longer had an account with BOA, they charged me a penalty for cashing the check. My husband and I are seniors, living on a fixed income, and cash flow can be a real problem for us at times. When we would receive one of these small checks, it was thankfully welcomed, but it just seemed that if BOA wanted to establish some goodwill to us, charging us a check cashing fee was the wrong way to do it.


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Sorry no business. Let alone a bank can be perfect. B of A has served me well over the past years. I have had to move to other banks when I moved to an area without a B of A. For the last 26 years, I had the same account until they decided to charge me a fee to continue to use that account. They moved me to a different type of account where I need to maintain a balance in both my checking and savings accounts.


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I have been a BOA customer for over 20+ years. A few years ago, I had some debit card fraud on my account. I immediately contacted BOA. They assured me that they wouldn't let any more $$$ leave my account without my permission. They did not! I lost $8000. Today, I saw that once again another $1000 was being withdrawn without my permission. I immediately contacted them. I was transferred from person to person and eventually placed on hold for 31 minutes. This is ridiculous. I asked them to "freeze" my account. They did not. I asked them to issue a cashiers check for the full amount of my account. They would not. I asked for cash if they couldn't give me a check. They wouldn't. I refuse to be held hostage by this horrible company. I am now seeking legal recourse and trying to get as far away from this disreputable company as possible. Run. Don't walk away from these crooks!


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First off I like to say I only got BOA because I was 18, got my first job and the job offered direct deposit and Boa was the only bank within 1 hour. They process things much slower than most banks. Coworkers with other banks consistently got their direct deposit faster. And they always had holds on my deposits. So I stopped using the card. I left it with 0.03 in the account.


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A transaction was made from Bank of America account to another financial institution charge card payment. Payment showed posted from account, yet was being held from being paid still 13 days later. Efforts were made to correct this, transaction was redone by way of three way call between banks and us, 9 days later still not cleared. We've gone to bank, B of A says, "Oh wait, it'll cleared." While we're there an older couple complained of 2 checks posting but not cleared yet 12 days later for medical services they're responsible for. My assumption is that what Bank of America is doing is criminal, holding money somewhere while they gain interest and customers credit is jeopardized. DO NOT USE BANK OF AMERICA... EVER.


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Have dealt with Bank of America for many years as a credit card customer and was always treated well. Even financed a new vehicle in the past, the loan processing was lightning fast and the interest rate was better than any dealer could offer. (Of course, it does help things if you have a good credit rating.) If I ever decide to buy another new vehicle, they will definitely be my first choice.


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First, my wife had a trust account for our great niece originally opened in a bank that was subsequently bought by BoA. For some reason we had our bank book updated, and we were shocked to see a $4.25 monthly service fee that was depleting the account. When we complained to the branch manager, the fees were removed. Not too long after, we closed the account and gave the money to the trustee.


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$300 in Fees! - We were making automatic payments and were never notified about paying a monthly amount less than the monthly payment. Why BofA sends all this advertisement for balance transfer and such and is not able to alert consumers that they are being rip off by their fees?


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This organization accelerated and sold our student loan after the student was placed on active duty military orders, this occurred during the time BOA was also accelerating mortgages. They were subsequently investigated by the DOJ and fined. It is however regrettable they were not forced to reinstate the loans they had accelerated before their maturity dates.


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I switched from chase to Bank Of America because a branch was closer to my workplace. Immediately I could experience the difference. Paychecks are put on hold for unreasonable time. I asked the bank teller and they said give it some time and as the history of the account is more than 90 days services get better. No, it never did. On top customer care people is extremely rude and don't try to help. Instead like a machine they keep repeating the same thing over and over. I asked to make some fund available as my other banks use to which I think is pretty standard but the guys are uninformed and just tell me what app tells me. There was unexplained deduction of $200 and the customer care just straight up told me it's the way it is. I have never had such bad experience with any bank service.


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They have been very convenient and helpful especially with their tie-in with Merrill Lynch. I use their drive-thru and walk-up machines often to get my spending money. I had my very sick sister-in-law move here from Philadelphia and the fact that she used BOA already made it easy for us to keep the continuity.


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Ten years ago I secured a second mortgage through B of A and used $50K for home updates. I have NOT used since and owe more today than ten years ago. I have filed numerous complaints with supposed regulatory agencies who simply pass on to B of A who does nothing. I have found numerous articles online indicating this loan met and should have been dissolved through class action lawsuit filed against B of A and yet it was not. Plain and simple - B of A are crooks.


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They have to hire someone who knows how to resolve issue with their system. Such an idiots. Asked to hold for more an hour and transferring calls between them asking me my details back to back. Worst customer service. Highly recommended not to do business with these idiots.


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I've used B of A for years but am now considering switching. They closed the Pacific Mo bank which was the only one within a reasonable distance. I don't understand why. They have made it VERY inconvenient to continue with them. If we even want to use an ATM we have to pay additional charges. They also closed this location without notify their depositors. At least we received no notification. That is just not right. It's like their customers are not important to them.


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About a month ago my card was cloned and they got away with $302.95. It was the bank who alerted me about the suspicious activity in the first place, and there were multiple attempts to withdrawal $302 from my account. The criminals only got away with one charge, and the bank issued a temp. credit to my account. Now The investigation department for the claims and fraud department decided that they were going to reverse the money that was stolen from me, and hold it today, again. So this is 2 times my own money was stolen from me. Once from the criminals, and now from the bank. Now I have bills coming out. And overdraft charges. And they want to still investigate and not give me a credit back. 


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Predatory lending practices are the first thing to notice about this bank. Mortgage lenders are deceptive, fraudulent to the core. On the banking side, they would get you to keep opening accounts and then keep telling that since you have too little on account(s), you need to pay maintenance fees. I am sure one of the days they will get caught - just that the scale they have been deceiving people is amazing to me.


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We have had a account for over 20 years. in Concord Nc. Many times we had Problems with our account & in Fredericksburg  VA & everytime BOA managers & others including fraud department took care of it & has always put our Security safe for us. Even when it was our fault BOA took care of it in our favor. BOA Is #1 always doing things to keep our account secure for us. Have always took time like as if we was the Only account they had to give us assurance our account Never will be taken by anyone who shouldn't have been used to get information.


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Continues banking errors. Hidden rules they don't tell you about till it's too late. They take control of your money and make you jump thru hoops to use it. I have tried to bank with them two times only to be very frustrated and confused. Will never bank there again and suggest everyone else not too.


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They are still overcharging people with outrageous late fees. Their customer service is non-existent! Small Business services is NON-EXISTENT. Driver throughs are NON-EXISTENT. I have four BofAs that I can choose from and only one has Teller Assist which isn't bad when it works. Most of the time the machine cannot print a receipt of a deposit. They have no problem or concern if they have a line out the door and only one or two tellers. In the meantime there are four people sitting in their little cubicles waiting for the next slug to come in to sign up for some high interest rate. I wouldn't even give it 1 star.


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Closed my nearby branch without notifying me in any way or putting up a sign leaving me with an ATM a few miles further. Changed me a monthly fees charging me $25 without notice and only removed the charge after I called the 800 number telling them I was going to leave them.


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Had a 'live' check from a new employer that was drawn from Bank of America just a few blocks away. I was shocked when I was informed there would be a $10 fee to cash a Bank of America check at Bank of America, but I could open an account and it would be free. Outrageous.


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I have had this account for over 30 years. It's been converted to various types of checking accounts with new and different requirements. Recently in October 2017 I received a notice that my checking account would be converted to a different type of account. No changes to the account number but there will be monthly charges with restrictions. I would have to either maintain a minimum $1500 balance to avoid monthly charges or have a direct deposit of at least $250 per month from Social Security or payroll or some other method. This conversion/change takes place in January 2018. 


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Had locked rate that was not honored by BOA. Frustrating process with poor customer service. Felt cheated and taken advantage of. Over 10 years of doing business with them did nothing for us. Loan representative stated she was sick causing delay but we were still within the lock rate date and still rate not honored.


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I have had Bank of America for 15 years. I am originally From MA. I moved to MO July of 2017. I did not know what to expect when I got here but the staff of B.O.A welcomed me as if I always lived here. They are friendly and easy to speak with and don't try to pressure you. I will continue to have them as my banking institution.


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I am very disappointed in Bank of America. You keep closing all your branches. You closed all the branches I liked. First was the one at Hartford Hospital then School St. Square, then Main St. Hartford and now the South Windsor one. You keep the one at Main St. E. Hfd. the worse branch I have ever used. I have 5 business accts., 2 personal acts. 1cvr acct. and 2 CDs. At this time I am looking for a new bank. I do not want to spend the day at your bank and that is what you have left me with. 2 branches that are so slow it takes a hour or 2 to make the deposits. Manchester is as bad as E. Hfd. You need to take a long hard look at what you are doing and the branches you are keeping. I do not want to leave. I have been with your bank for many years but you are leaving me no other choice.


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Has been a time ago but think everything was fine and positive. Possibly have retirement with Bank of America. I am less educated about all of it though. Bank of America has been around a while without a buyout. That’s a positive for sure! Thanks.


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I've been a BOA customer for more than 20 years and have never had a problem with it. I do all my banking online, including bill pay. Customer service has always been top notch as well, and the customer service representatives have always been friendly, knowledgeable, understanding and polite. My bill pay payments always go out on time, and I've never experienced any kind of error on the bank's part.


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Customer of BofA for 50 +yrs. Always professional and served our needs. Do most of my banking online now and their site is a bit slow and at times cumbersome but they are responsive to monitoring and CS when needed. We have a local branch that also can fill our needs when necessary.


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After many many years as a mortgage holder, credit card and checking and savings account, BOA credit card Co and mortgage appraisal company disputed their own in house appraisal causing my son to seek a mortgage elsewhere. I once dispute a credit card charge and they came me no support. After all this, I and my son canceled service use of the bank. I still have a small mortgage with them as too expensive to refinance. They have no regard or respect for their customers!


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Very good experience people that work together. Customer service all there when you need them. Help you out or fix your problems as fast as they can. You can email them or talk to them over the phone in person. When talking on the phone with them they all ways send you an email to let you know if your problem is solved.


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I have been a customer of this bank now for over 24 years - I feel they try hard to do their best by me and they have in the past routed out fraud, overcharges which they fixed (from others), they have backtracked and verified old accounts, they respond well on everything but their waiting time sometimes on the phone (waiting to be helped by a human person). Recently I reported a potential fraud from a suspicious email and they took almost 20 minutes to connect me with a live person and I don't feel that was reasonable (5 minutes is reasonable). Just the same they did a good job on it, quick and efficiently and with a smile. I continue to use this bank because I trust what they do and say- they have proven themselves to me time and again. As long as they continue doing so, I will continue being a customer.


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They always seem to be annoyed that you called. Overall they have not messed up anything. However, customer service could certainly be improved. Also, the website will not acknowledge faxed documents.


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When mother passed, she had Bank of America. She left me to pay her bills. My older sister withdrew all & closed the account out. I had several checks written. I had to stop payment on them. The bank helped me, so kindly and understood my dilemma. I was so impressed. Wish more banks were so helpful.


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Wonderful services and variety of products with promotions and professional touch. They have several support systems in place to help in line and on site basis. I enjoy their team on call or at local branch also. They would get five stars in comparison to other banks if their on site branch picks phone up vs their corporate office.


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Fraudulent. Hassle for 9 yrs. Never cashed the checks, lost paperwork for modification, foreclosed twice and dismissed twice. No solution. Now a company a third party collecting a dept is foreclosing for again. This had been going on for 9 yrs. All they had to do was fix it the first time and be honest. Very dishonest.


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Best customer service via phone and in branch. Very knowledgeable about their products and listen to you, not trying to rush you off the phone or out of the office. Very tenable. Resolves your problem and follows up on your request or inquire. Old fashion customer service that is refreshing. Would definitely recommend Bank of America.


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They don’t care about customers, they don’t understand or appreciate loyalty. 11 year customer and they just close your account with no warning, sad. Treat legitimate customers as criminals. I wouldn’t encourage anyone to bank with Bank of America. I have complained on their Twitter account, will continue to pass the word account.


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BOA has been consistently professional and efficient. They have people tracking your expenses and if something is suspicious or outside of your normal alerts, I will receive a notification. The staff on Navy Blvd Pensacola are very patient and pleasant to work with. The reason I gave it 4 stars is it’s a bit of an inconvenience to have to drive to Navy Blvd when the west side of Pensacola doesn’t have branch.


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Due to the economy I had to short sale my home in 2012. Bank of America, who had taken over my Countrywide mortgage, refused to approve the short sale until I actually defaulted on the mortgage. This ruined my credit far worse than was necessary until a class action suit against them made them fix it. If I could rate B of A no stars I would.


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I absolutely love this bank! They treat me with the same respect as they do customers who have a lot more zeros on the end of their account balance. They have caught and prevented fraud on my account also. I’ve never had a bad experience with them. I am a happy customer!


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I feel as if they don't post transactions in the order that you withdraw so that they can charge overdraft fees. And your deposits aren't posted in a timely fashion. Either you deposit money and it doesn't post until the next day when you make a cash deposit it should deposit immediately and it does not.


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BOA has many convenient locations but seems impersonal by management at banking locations. Tellers are friendly at the branches I have visited. The Travel Reward Visa is little complicated to redeem rewards for us older folks. Would like to see expansion into Ohio when we travel north do not see any BOA.


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I was never please with Bank of America, I felt like the only thing the bank cared about was their money. They never made me feel like they were there to assist you. They closed my mother-in-laws account because they said she was dead, well that was wrong. But why did they do that without at least calling.


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I worked for Manpower years ago & they paid us with a debit card... I lost the card but I still have (or had) money in it and BofA sends me an email every month but I can't get it since I have no card & don't know the password.


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I like BoA in general. The way the website and phone app are user friendly means a lot to me. I like the 24 hour automated teller machines. What I miss is the local bank office that is open past 4:00 even if it’s the drive through window person. Sometimes I want to interact with a human. The bank closest to me is not open when I get off from teaching and I can’t leave school to go to the bank very often.


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With locations virtually everywhere, Bank Of America is a convenient bank with friendly tellers. If you are in a rush, use the App to deposit checks or visit one of their ATMs to withdraw cash. Most locations have a lobby host that greets you upon arrival and can direct you to the proper person to handle your banking needs.


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Fees at every opportunity... Even when fees were not justified. Spent many hours in a branch reviewing printed account detail that proved the fees charged were not valid (and they were reversed). In some instances, I was embarrassed for the banker who had to deal with the obvious errors. Constant rotation of branch personnel was also disturbing. Finally couldn’t afford the time, effort and energy it took to bank with BofA and I moved my accounts elsewhere.


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After dealing with them for 6 years for our mortgage, our loan was finally sold to another bank!  Bank of America should be called Band of Crooks, they look for their government bailout, but, refuse to help the little guy!! Our loan servicemen was not above common threats!  We were threatened with the company padlocking our home with our pets inside and everything we own there as well!  We were 4 months back on our payments, but, in negotiations for our HARP!  We were terrified!  No one should EVER have to be that scared of a corporate giant like BoA!!


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They were ok. It was just their hours of operation that didn't work for me. Also when you use the atm it was a while before it was credited to the acct which left me with a negative balance at times. They did credit me it back but it was a hassle.


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I dread going into the Grand Prairie, Texas location on Jefferson and Carrier owl in Grand Prairie Texas. Usually only 2 tellers and no drive through and no business lines inside!!! This location is very inconvenient. Plan on spending some time going into the bank and waiting in line. There is not even a business line anymore they even did away with that.


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Because of a disability I was unable to work and was forced into bankruptcy. Even though I listed all my B of A debts they hounded me for years and sold the debt to collection agencies who also hounded me. I am in a pre dementia state as a result of these problems


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The greeter treated us as if we were done. Then only one clerk to wait on a long line while other bank representatives just standing around. The check was on Wells Fargo Bank but they acted like they didn’t want to cash one of their own checks. Bill pay when it’s used never ever gets there on the date they say it should and it takes forever not sure when it will ever show up


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For last many years I have HSA account with Bank of America. They are not sending me by mail OR online "Transaction Details" for my investment account I have with them for year 2017! I am not able to pay taxes to California state because of that. They are rejecting the request. How can I NOT get my statement?


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They'll make sure it's next to impossible to get YOUR money. Mail in a transfer request. Mail in! Then they need $50 to process a check. Ridiculous. Go with Fidelity or Ally Bank. They have way better rate and something called Customer Service. BoA has nothing to offer.


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We have banked with Bank of America over 15 years. My husband I took a home equity loan with them which was in modification. Unfortunately my husband had sudden death which left me by myself. Interest rate kept increasing and now the payment has become unaffordable for me. I applied three times explaining my hardship to lower my interest rate or lower my payment which I can afford with my single income but every time they have used my hardship against me and as result, denied my application for modification. They are some heartless people and have no care for their customer at all. My kids and I am going to close our accounts with them. I am going to ask everyone that I know to do the same. All they care about is our money and nothing else. STAY AWAY from BANK OF AMERICA.


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Every year Bank of America requires me to have my association send in the hazard insurance docs for my mortgage. No other lender inconveniences their customers this way. When I called Bank of America and gave them the fax number to request the info from my insurance company, they declined and said they won't contact 3rd party vendors on their customer's behalf. So now I have to waste my own time collecting info for them, they are too lazy to do. Basically, they will take my business and money, but not do anything for me. This is an hour of my time every year wasted. I am disgusted with this company and will never do business with them again. I also tell everyone else the same. Do not do business with them.


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I went to a teller on Chews Landing at Bank of America with an H&R Block bank card that had my tax refund on it. I asked the teller how much it would cost me to withdraw my refund. She told me no fee. I withdrew my money leaving 74 dollars on the card. When I went back to check balance the bank had charged me 35 dollars to withdraw my money. She lied to me and charged me an excessive fee. That's too much fee to cash withdraw money from a card. If I knew they would charge that I would never have done the transaction.


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I am a student. When I first open the account, the agreement is to transfer 25 dollar to saving account each month. It is fine until they change the agreement suddenly. I have been charge maintenance fee for two months. I didn't notice the first time because 5 dollar was transfer to saving accounting without my notice. I only notice the second time. I called customer representative, they said the agreement was on June's Statement. I enrolled in paperless, because I don't want to waste paper. But. For such important agreement change, I think we, students, have to get a better notification. Otherwise, we just get charge for no reason. And BOA would not refund me, because it is on the Statement that I rarely read. So, I am not going to use BoA anymore. I think there are better banks that could open student account. Do not go to BOA, Because BOA will change the agreement without your notice, and the change is absolutely unnecessary.


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I’m sick and tired of getting my account held for suspicious activities. This happens about twice a year plus every time I travel. I reported that I would be traveling online. So on my way to the airport I stopped to withdraw some cash. You guys put a hold on the account! Also, I couldn’t log on, to open it back up because you wouldn’t allow me to log in. Next I made a phone call and I was told via a recorded message that you would call me back in 6-9 minutes. Approximately 35 minutes later I was fed up and called you back. The gentleman I spoke to kept giving me the runaround and refused to acknowledge my continued request of asking for a supervisor. This is the last draw. I’m going to be late for my flight now. I will be closing all of my accounts when I get back to the States including selling all my stock that I have with you. This problem has persisted for years now and I’m totally fed up and feel let down.


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On January 5th I filed a check fraud claim. Somebody used "draw check" to steal $558 from my business account. There was a Micky ** name on the check, nothing to do with my company or myself, but BofA still processed it. As an operator explained to me, the system looks only at the account number (!), nothing else, and then your money leaves your account. "Oh, somebody knows your account number!" This is a pretty scary situation because an account number is written on every check that I sign to pay for anything. If I sign 4 checks a day, then theoretically, 4 people a day know my account number and can commit fraud. So, BofA does not have a good system in place to protect their clients from this basic fraud. Why do they offer this "draw check" option in the first place? They offered me to freeze this compromised account and opened a new account so that I can continue with my rental business. 


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Do you know what this bank is good at? Making profits out of overdraft fees! Here is a good example, Planet Fitness decided to withdraw an annual fee, ok before I went to bed on a Thursday night my balance was not on negative. It was good with a few dollars on there, now at 2 am I always get direct deposit, when I wake up I get 2 overcharge fees for insufficient funds of $35. From 12 midnight to 2 am when I was able to cover any negative funds. In that 2 hour period they decided to charge me with insufficient funds.


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I waited over 60 min on hold. The customer service picked up the phone incorrectly or just did not want to take the call, and hung up. On hold again for another 40 min already. Trying to report an $800 fraudulent charge on my account, and can't reach anyone. HORRIBLE feeling.


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I just want to say the worst experience was today at teller (**) and the Operations Manager (**) with Bank of America so everybody can understand what is Bank of America. I walked in the door. I saw the manager. Very unprofessional welcome. I walk to the teller to making the payment. Very nasty attitude. She says to me, "You need to have an ID..." When I had my account with me and credit card with me and they didn’t accept the payment without bringing picture ID. Sense never happened to me for 10 years with Bank of America. That’s can tell you because was nobody at that branch located 10726 Continental Ave Forest Hills NY 11375. They’re never going to see me to that branch and also I’m going to close all my accounts. And I suggest everyone to look up after their charges. Thank you!


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It is 5:55 pm EST and I have been on the phone with a Bank of America representative for ~1.5 hours about an overdraft fee. They tried to explain away how my account came to be in the negative ~$13.00 after the mobile app showed that I had covered all negative items. They came up with several scenarios to explain away the email alert I got at 5 am in the morning that my balance was low. One scenario was that a payment of ~$1,500, which showed as posted/deducted before 8 am on the mobile app, really didn't post until later that day which was why I was negative. It was held in limbo, allowing other transactions to come out, and then posted on "their end" later, thereby putting me in the negative. The manager then said that BOA's "policy" is to post debit transactions before any ACH transactions. I asked for the disclosure that says this (which she said they had).


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Worst banking experience I ever had. I switched over to them because their checking account was free and that's when it all went bad. They told me they'd only put a hold on my first check then after that it would be an immediate deposit. Well that didn't happen. I deposited my second check and they put a hold on that one also so I bounced checks. Will they reimburse me the fees that they charge me. Now since I bounced check paying my lot rent I can never write a check for my lot rent again. I have to get money orders from now on which is totally wrong. I think someone should at least get a warning first but the point is it cost me $100 in fees for bounced and check and now I can't pay my lot rent with a check anymore.


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Worst banking experience. BofA customer service got from bad to worst, they all care is ripping customer off with their fees which the government agencies must take care. It is not dias that the banking industries makes billions of $ from people's hard work. They charged me $35 fee for an overdraft of $2.03. Customer service on the phone are useless, even the supervisor are **.


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Last month right before Christmas I deposited a large sum of cash into the ATM Machine. Somehow my transaction was canceled and I was never credited so I called BOA about the situation for a whole month. All I got was, "We didn't see your hand placement so we couldn't see what you deposited. So we denied your claim." So now I have to lose those funds.


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They have permanently banned me from getting an account because they claim that it was from an entry in ChexSystems from another bank in 2009. I did not commit no crime and they fail to tell exactly why the blacklist. But I do know that they have racist issues going on at that bank. I did not know that ChexSystems can get anyone permanently barred from opening an account at other banks and I think laws need to change.


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Been with Bank of America 7 years. Received a settlement check for 2500, put in my account. Had 255 left before I deposited checks, Bank of America caused financial hardship because they put a 10 day hold on check. Can't buy gas to get to work or even buy food. Bank says they will also take my direct deposit from my job because they haven't heard yet from the bank that issued me the check, the check is from the state of California that deals with litigation that deals with lawsuits, so how am I gonna eat for 10 days until check clears when the bank has told me that on Jan 25, 2018 they are also gonna take my direct deposit also.


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I am banking at this bank as of now until a check from my stepmother clears. I deposited 1000.00 in the bank yesterday and was told it would be available today. The teller even asked me if I would like any cash back. I told her no. I would wait for today because I was very ill, and returning home from the hospital. This morning I went online and my funds were there and looked available as always in the past. I paid 2 bills online, and about a hour later, I went back to look at the app for my phone information. My account said I was overdrawn with a balance of -53 dollars.


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I open an account recently and they took my direct deposits totaling in one $25. Use them towards a past account to add a previous ballots without my permission, without acknowledging or without informing me 1st.


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EVERY representative I talk to, I am helped very quickly. I do not sit on hold forever and they can clearly understand me without a language barrier! This is huge for me! They are very professional and answer all of my questions in a clear and concise manner. I wish I would have gone with Bank of America a long time ago. If not for their rates etc. but for their customer service alone! I had a question once regarding a different bank (balance transfer) and the representative called the other bank FOR ME and did a conference call to get a better answer and help me with my concern! I was so impressed!!! If I had to pick a negative about them, I would say not having a payment grace period is a downfall. I was one day late and had a late fee. But let's be honest... I am the one at fault for forgetting to make a payment! NOT THE COMPANY!


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I have been with BOA going on 5 years and have NEVER had an overdrawn account. Made several purchases over the past weekend and they all update on my account on Monday, of course. This is expected. Made a few more purchases on yesterday, Monday which all showed as pending directly after making the transaction. Checked my account before going to bed with ** amount of dollars left over from the transfers I made from another BOA account to ensure that I had enough money to cover my purchases only to wake up with my account overdrawn.


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My mother and father have been banking with BOA for over 30 years. My mother gave me a check for $100 last week. I physically took the check into a BOA to cash. They wanted to charge me an $8.00 service charge to cash one of their own checks, because I do not have an account with them. I'm from Georgia so I politely told them to kiss my **, I would take it to my bank which in turn charges me nothing, and they still have to process the check in the end. And then told my mom and dad to change banks, they are crooks preying on the elderly and anyone else that will allow it.


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I want all people to know about this bank rip off. I had a 24 years checking account as well as two credit cards, and mortgage. The checking account was free for me. Paying so much mortgage. Suddenly they sold my mortgage to other company causing me a loss of $2500, and after that my account got charge overdraft for giving a donation to cancer clinic St Jude. Then they started charging me $12 every month so I call. They reimbursed for one day and put back charge again, did me few times like that. Had to call many times sometimes got hang up by their bad customer service. Other times sounds like they were ** about my accent. Well my end after many calls and hrs waiting at the bank, I end up closing all accounts. Bad approach.


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We never was notified of possible fraudulent activity until we tried to get gas and debit card would not work. We contacted BOA and was told we are not welcome at BOA after being with them for over 7 years along with Risk department has the account locked so would have to talk with them. I tried and all the staff in which I have names and times would not tell me what happened. I physically went to bank and was told a fraudulent check tried to be deposited and they are reporting me to Chexsystems and closing account. I called the police, filed a report and started my own investigation. I found that in another state a person tried to deposit a fraud state farm check. I even got the bank, time and teller it occurred.


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I have a stable job and was planning to buy a used car but has been declined, 2 months later they say I have a good standing of payment and now offering a lot of butterfly words. Don't fall. Capital One LOVED ME AT MY WORST, BANK OF AMERICA HAD ME AT MY BEST, but by the time you need them they will turn you down. I'm grateful that some of the Bank like Capital One is willing to help in your worst situation, after that, I closed my account to Bank of America. And told every friends and family the bad experience I had in Bank of America.


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It is my experience that Bank of America takes my bi-monthly deposits. Hold them every month since I opened the account for 4-10 days each check. Most often 10 days! The automatic payments for my bills go through for money that has been deposited by me but is then rejected because Bank of America has a hold on your deposits! Then not only do I have no access to money for day to day living I am constantly getting late fees from utilities, mortgage, phone, etc AND return item fees $35 per transaction from Bank of America when NONE of these charges or extensive holds should be occurring. Especially since one of my checks is from the Friend of the Court and the other a business. Both checks each month are the same dollar amount and from the same person/Place. This has been going on since I opened the account and it's beyond ridiculous!


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I've been a member since 1999 and I feels it's time for a change. I've seen bill amounts come out on one day and see a totally different amount the next day. I have parents set up at certain times and it seems things don't go as planned with these people. I'm sick of these $35 fees for even so much as $1.00 overages. I have had enough.


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I lost a claim on my account and the money was taken back leaving me with a debt. Bank of America has taken it upon themselves to steal the money back out of my savings without my consent. They took money that I needed for bills and left me hungry with no way to buy food, twice! I’ve tried to recover my funds and they shamed me by telling me it was my fault and that the money is theirs to take and that I agreed to this with their terms and conditions. I have sent emails and will continue to complain until they make it right.


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UTTERLY disgusted with how this company does business! There was a fraudulent charge on my account SAT Jan 6th. Today is now THURSDAY Jan 11th and the money is STILL not refunded into my account. AND I've been charged overdraft fees. MY MONEY has been withheld from me for 5 DAYS! This is completely unacceptable and disappointing. I'm going to make sure I tell all my friends and family about my awful experience with this company!


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Due to a policy I don't understand the need for, Bank of America put a hold on $1000 of my paycheck that was deposited on 12/27/2017. This left me with very little money to pay bills with at the first of the year, but I got by. While annoying, I understand this is a common policy for banks. They took the full amount out of the account it was drawn from the same day I deposited it (yes, I'm sure... I can view that account), so they were effectively holding $1000 of my money hostage for the past two weeks. (Today being 01/10/2018). This morning they finally released the bulk of my money back into my account... minus a $35 "overdraft" fee that they charged me on the SAME DAY they finally released my money to me. 


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I have been a Bank of America Customer (checking, savings, & CC) for well over a decade. Bank of America is the worst. I've had constant issues with them charging me maintenance fees on my savings account that did not apply to me. I've had to call them on multiple occasions over the years to get them refunded. They've always taken care of it and apologized. There was one time that I didn't notice it for a few months and it was a hassle getting them all refunded. Just the other day I was charged a maintenance fee and, as I always seem to have to do, called to get it rectified. I was told that they changed my account terms and I now had a monthly maintenance fee. I was told that I was informed on my monthly statement. 


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Overdraft by 0.01 and they snatch out $35.00. They give you until 8 pm the same night to replace funds or you're out of $35, even though my Direct deposit comes in at midnight. They should give you At least 24 hours to replace your money then charge you. B of A is full of **. I Will be doing business elsewhere.


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I opened a checking and savings account with Bank of America when I got a job requiring direct deposit in 2007. The company I worked for, HRL Technologies, had a great relationship with the bank and I got "free everything" checking & savings for opening the accounts. Everything seemed great. Actually, I still have a checking account with the bank now. Some years went by and, for some reason, BOA started charging me a lot of money for my savings account. They forgot to notify me. They did notify me that my savings account was overdrawn. Not by me but their fees. I called and they were nice enough to close the account immediately and forgave any fees. I was definitely upset that I had lost my meager savings, but I realized that I had not been attentive to the account. Certainly I didn't know they were charging me for having the account with them so I had not paid attention. That was 2009.


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Bank of America has started to hold my checks for 10+ days. I am a preferred rewards account holder and I am writing checks from my own accounts at a different bank. They withdraw the funds immediately from my other account but it does not show up in my BoA account for 10 days. When I called customer service, they said they are doing this for my protection and they said they do this to everyone but when I pushed they said they do it to many account holders. I think they are scamming us to get the float interest while they are reviewing the transaction. It might not add up too much for one account but over hundreds of thousands accounts it is a lot. This is just crazy and the interest they pay is next to nothing anyways. I have been a BoA account holder for 20 years but I am cancelling my account. Ally bank pays much better interest and they don't hold my checks.


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I have been banking faithfully with Bank of America for 5 years. I feel like I am being professionally robbed. I had a movie 7 day membership with Starz, which I thought was really 30 days. Starz took money that I didn't have out of my account which brought my acct to a negative balance. Once I saw that my acct. was in a negative balance I transferred money from a different acct the very same day to bring the acct to a positive balance. The very next day I look at my acct and BOA has charged me 35 bucks. This is wrong. I called and tried to explain this and Mckenzie from AR states she tried to remove the charge but the system wouldn't allow. I asked her if this could be overrided and she states that she will send a request and it should reflect in 2~3 hours. 2~3 hours later the charges were not removed. I feel she told me this to get me off the phone.


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It is ludicrous that BOFA does not have a way for its customers to set up recurring payments from a BOFA account directly into another BOFA account. I would like to set up an automatic monthly transfer of $x from my account into the account of my child. This is way more convenient to me because I do not have to remember to set up a transfer every single month, and it is way more convenient for my kid because he does not have to do anything (like cashing a check) and can count on getting the money on the exact same day every month. I know that you can set up a recurring payment on BillPay, but this means that they send him a check, which he then has to deposit and wait for it to clear. That is inconvenient. I am shocked that in this day and age, BOFA is choosing not to provide this option to its customers.


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I have never seen such a lack of courtesy by a customer service team in my life. I made an appointment, as suggested, got there a couple of minutes early, stood in the lobby for 5 minutes before anyone even acknowledged me. I was told he would be right with me as he had another customer. 45 minutes later, still shooting the breeze with his "'customer." Oh and he went outside with someone so he could see a car for 10 minutes while I and his customer waited on him. I walked out and am now on an "extended hold time" with BofA. Never again. This happened at the Rockwall, TX north branch.


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I had took advantage of two zero percent checks for periods of 9 months and 12 months during the same year. Paying on what I thought was one account, to keep it current, B of A applied the payment to the first account, causing my second account to generate an interest charge. Discussion with an mgr. named Adrian Jan. 3, 2018, who was courteous, was a total waste of time. B of A is running a game of "hide the ball" by failing to properly disclose how minimum payments are applied. My advice, stop dealing with B of A, or if you must, take one only one interest-free check per year for the max for which you qualify and then pay it off before interest charges accrue.


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Complaint: Shawn ** customer service manager & Steven** West Virginia call center. I told them that there was a misunderstanding about a stop payment. Yesterday I called in to get advice on how I should proceed with an automatic payment that I wanted canceled. My understanding is if I have automatic payment arrangements in place with a company I can request for that merchant not to auto debit my account for free.


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Every time I go to a branch there is a long line of 8 - 25 people. I am told BOA wants consumers to use the ATM, so they are hiring less tellers. There are 4 useless greeters and one teller creating long lines for customers. They have renovated their branches making the customer areas extremely small and printed new signs that are completely in Spanish (in non-minority areas). BOA has spent my money needlessly on useless changes that do NOT have the best interest of the majority of their customers in mind. I call and I am told the wait on the phone is 1.5 to 2.5 hours.


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I have had Bank of America since I was 15 years old, but today I'm going to have to say they severely disappointed me. I've been getting direct deposit for about 3 years for the same employment that I have. I'm very excellent when it comes to paying bills on time. I have my check that gets divided into two banks, so far I've received half of my salary for one and the rest of it is you guessed it, Bank of America. Now I'm getting hit with overdraft fees, the customer rep people don't know what's going on, and I just want my money!!!


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I never was late on a payment in 2017. Then in Dec I was charged a 27.00 late fee. I called customer service to explain I was called out of town for business to handle a problem. I was gone for two weeks and missed my payment (first time in 2017) and they wouldn't waive the $27 fee. I've been a good (actually excellent) customer for over 20 years. I'm done with them. They want customer loyalty yet for $27 they lost me. Too many other options available to the consumer.


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Incredibly disappointed with BofA's inability to help me with a fee they charged. Mike in Montana could have helped, but chose not to (he was actually quite rude and condescending). I had a transaction that took place on the 19th of December. I checked my account and had plenty of funding to complete the transaction. Two days later, I had two very sick children that needed to go to the doctor and needed medication before Christmas. As a single mom, I was out of funds and knew that I would be charged a fee to do this. 


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BofA has a lot of branches and a lot of accessibility. Nothing else stands out about this bank. Very few tellers, very long wait in line, BofA places holds, even on a cashier's check (I have multiple accounts, a mortgage, a refinance, so many years of business, over 30). The employees are good but the bank itself places such a low value on customer service... most especially when one is in branch.


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I wish I could give them a 0 rating!!! Deposited a check in my account a week ago and they still have a hold on the funds. I called the bank the check came from and they said that the funds have been released to the bank. But yet the bank is telling me that I have to wait another 9 days. A REAL PIECE OF ** BANK.


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I have banked with BOA since 2009, I have found them to on many levels of unethical in many ways. I was recently laid off in March 2017 and while I collected unemployment, there were times that transferring funds from the cc sent to me via unemployment crossed paths with a payment, Bank of America literally has me overdrawn on NSF charges now of almost a $1000 after I have damn near called them to tell them my challenges, what pisses me off is that they keep charging me late charges on a NSF fund which I refuse to pay because they did not cover the checks, every single charge in my account is from NSF and the NSF later charges and then another late charge on top of that. 


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I went to the Bank of America in downtown St. Louis and could not find a parking space on the street. I had to park in the parking garage. I was charged 40.00 dollars. I asked the bank could they reimburse my fee and they told me no. That is a rip-off.


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I have had it with Bank of America. They make it hard for me to access my money. My direct deposit was late so I called and the customer service was not helpful at all, she was raising her voice at me and was very rude at the matter and she wasn't understanding my issue and just kept telling me the same answer that I already did. My direct deposit get approve, and when it gets approved, as long as it's before Tuesday noon, my direct deposit will go through. But it was late so I called because my payroll already did what they had to because I get e-mail confirmation, so it should have been in my account.


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Got overdraft charges and was told there is nothing they can do to reverse it. Been with them for 10 years. Will be cancelling my account with them. They don't provide any customer service when a customer needs help.


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I called to have a charge reversed, and basically got yelled at by BofA's customer service representative. I couldn't get in a full sentence without him interrupting me, which was truly frustrating. If I could give this experience, and the bank a -5/5 I would; 1/5 is gracious.


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I've been banking at this Washington Avenue branch since the 90s when it was called Barnet Bank. Through the years they been cutting services, first they got rid of drive thru windows, then the business window and for the last months only one teller. I know I have a choice to go to another bank but this branch is close to my bakery.


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BOA charged me an overdraft fee of 35.00 for 1.00. I called and spoke with a Brittany from AL and she told me that she would waive the fee. Called the next day because I did not see that charge taken off. They then tell me that there is no record of the call nor notes!!! Are you serious!!! That they cannot waive the fee!! BOA IS A PIECE OF **!


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Being Platinum Preferred is a joke. Told I would get discounted rates, quick service etc. Don't believe it. They are "too" busy for any more business. The honest people working there will admit it. When I closed my 6 figure account, telling them I was disappointed, they took all my banking history offline. Can't retrieve any info, even from my last statement. I see them as a "passive/aggressive" organization.


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I have been a loyal customer of Bank of America for over 25 years. I have a merchant account to process my customer's credit cards. I am a travel agent/consultant and have tours for sale to Asia - Pacific region. I received a call from Matthew ** of the Risk Management Dept of BofA, and I called back and left a message, then I received an email a day later that my account was canceled immediately effective 12/4/17. I then tried calling Matthew everyday for 4 days in a row and stated the urgency of my call. 


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On September 14, 2017 there was a $4,000 wire fraud taken out of my checking account. While I was on the phone with Bank of America's Fraud Team on September 15, 2017, reporting that this was a fraudulent transaction, another $4,000 was being fraudulently wired out of my money market account. The second $4,000 was going to the same financial institution, that I told them that I did not authorize. The fraud team rep, that was on the phone with me, told me that she is refreshing her screen to stop the second $4,000 wire transfer. After putting me on hold, to take care of the problem, she returned on the line, and told me that she could not retrieve my $$$!!! I called them at least 10 different times to try and reopen the cases on these 2 fraud transactions, and I was literally passed along from one department to another, telling me that there's nothing they can do!!! 


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The claims department at Bank of America is a joke. They are there to lie to you constantly. Each one lie don’t know what they doing. No training at all. They just don’t care. Someone needs to file a big lawsuit against them and that would be me.


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I called customer service and even went into a branch seeking to get a detailed transaction statement regarding my own account which I used my debit card at a specific location specific amount on a specific date and time because I was being accused of a crime which was Allegedly committed nowhere near that location' that I had used my debit card. My own bank would not give me my own information when I need it most what is that about? Dates and locations.


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Horrid customer services, long wait time if you need to speak to a phone rep, lack of communication on policy changes, shady ways of taking overdraft and maintenance fees, and poor sense of ethics, have left me completely lose faith and trust in the Bank of America. I've been with the bank since 2005 and their quality of service and activities have gone so rancid that I have decided to completely close out of the account despite the hassle of redirecting deposits and relinking the different vendors for automatic payments. 


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I am 70 years old and have just had the most ridiculous and shocking experience I've ever had. I went by a Bank of America drive through yesterday to make a CASH deposit to my son's account as I have done numerous times over the years. I do not bank with BOA but this has never mattered for deposits. I had a deposit slip with my son's full info and his account number and also showed my driver's license. I was told they could not take it because it had become a recent policy of theirs (last Monday) that they could not take cash deposits from non-customers. I said, "This is CASH, not a check. And it's going into one of your depositor's accounts." They said their system was no longer set up to take cash. If cash is recognized by the US government as valid currency, it should definitely be accepted by banks! My son is also totally appalled by this. BOA has to be the worst bank out there.


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Bank of America just stole close to 400 dollars from my bank account the day my check got deposit. I filed a claim with the sent back the information they ask for and everything. This is the second time they let take money out of my account and they themselves and right before Christmas. I called and spoke with someone and they basically told me I have to wait 17 business days to even start the process. I am so. Upset... With these thieves.


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I have a physical disability and cannot work. A year ago I was living off of DHS assistance while I had applied for social security and waiting for a hearing date. At the time I was getting ready to be evicted and desperate for money. I met this guy who told me that I could get $500 by doing an Apple survey on an Apple product. I told the guy I did not have an Apple product, he had told me that he would do the survey on his Mac and that Apple would deposit the $500 into my Bank of America account but that it absolutely had to be a Bank of America account. So he had me go open up a Bank of America account and give him the information, it felt really sketchy and suspicious but I was a single mom with a disability and could not work getting ready to be evicted and I was desperate for money so unfortunately I took the risk and gave him the bank information. 


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I have a small business account with Bank of America, I made a deposit on Dec-04-2017. Today is the 7th and I go check my account, a hold is being put on my deposit to clear on Dec-15-2017. So I called today at noon and the associate said that it might be because Is the first time I have made a deposit from this company, I said she can verify that I receive a check from them just about every other week for a few years now, then she changed to the clarity of the picture on my mobile when I had made this deposit. When I asked why the app accepted the picture she once again changed to confidential information that they have that the other bank (Chase) might not have the funds from the company that is giving me the check. Now she said: "If we can clarify from the company that made the check to you we could verify everything and release the funds to you." To which I agree. 


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On November 29th I deposited a check through the atm. On the receipt for the transaction it said x amount available immediately, x amount available the next business day and the balance in several days. The next day they placed a hold on the entire amount. I called customer service and was told it would be available on Monday Dec 4. December 4th not available, called customer service. They said it would be available first thing in the morning, again not available. Went to branch and called customer service and was told it would be available on the morning of the 7th. A new policy went into effect on Monday. Today, December 7th not available, called customer service and was told that it would be available first thing in the morning. The person in customer service was rude. This check was issued by a large car dealership on a Chase Bank account. I have had my account with Bank of America for over 21 years and have never been treated like this.


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On Nov 09, 2017, I sold my father’s house and moved out of that house Nov 10th, 2017. During this time, I asked my daughter to deposit the checks from the sale of the house into the BOA account. My error was not telling her to deposit it in the account that I share with my father. I use the same card for both accounts. After the deposit I waited a couple of days and checked to see if the checks had cleared. There was no record of a deposit made other than the receipt my daughter provided me. I went to the bank and they told me a adjustment had be made and the bank would contact me by sending me a letter and the checks back to me. I would have to wait 7-10 business days.


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In dealing with Bank of America (BoA) I paid off my account balance and was charged interest on the interest. I made a complaint to BoA which sent the complaint to a debt collector, my first indication of what they thought of their depositors. BoA stalled for weeks then said they always charge interest on interest and too bad for you. My only consolation is that I have lost very little money compared to other people who have had the misfortune of dealing with BoA.


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I was just starting a new job and preparing myself to have a bank account ready for direct deposit. I really needed a portion of my funds that day but they said it will take till the following Tuesday so I waited until Tuesday and I kept checking the account with zero funds so with the new card that was only temporarily I went and activated the card at the ATM and still there was Zero funds on the account. So I went inside the establishment of the bank and I talked to the person who actually took care of opening my account and she asked for my ATM card and she told me it wouldn't be on that following Tuesday which was that day I went in and she said it was I being held till next Saturday which is way too long for only $242 which is a very inconvenience now that I just started a new job.


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BOA reverses the Order of presented Charges so they can charge more than on overdraft or NSF fee. Then when you call them, they claim the charges reversed as they were being processed!! Of course, Legalized THEFT!!! From BOA.


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Terrible system and customer service. I was told I couldn’t access my funds for an entire week after giving them my paycheck because of a holdout on my account. I was given a very vague explanation and received no sympathy from customer service. As a full time student with a minimum wage job as my only source of income they completely screwed me over. Never felt so disrespected in my life.


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I'm getting REAL fed up when I walk into my BOA branch - today I counted and I was # 23 in line (a line that stretched around the inside of the bank and out the front door) & teller windows available but again only 2 open. But that isn't true either, because at one of the open windows the teller keeps running back and forth to the drive thru window, so actually there is only 1 full time window open and one part time window! And out of the 22 people in front of me there are at least 10 carrying their zip-up bags making deposits of cash and checks from their small business, which means the cash has to be counted and the checks added up to make sure they reflect the actual deposit slip - then they have to get change to take BACK to the business which has to be counted out cash and coins and each one of THOSE customers are good for at LEAST 10 minutes at the window! 


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I never give bad reviews, and I keep giving them chances, but after 3 times over the past 10 years, they are not reasonable at all and try to hit you with every fee there are. They would lose me as a customer over $25 over drafting fee that I paid the very next day, while other banks like Chase and TD Bank would refund as a one-time courtesy! So I paid over the phone and their NOT up to standard system try to take money over and over again from my bank, and still charge a fee every time they couldn't, and I had to spend an hour on the phone with them wasting my time sorting this out! And still charged me $25 at the end, not taking care of their customers. BAD BUSINESS, make me hate this bank! WATCH OUT for this blood sucking thing.


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I was hit with hurricane Harvey. Because I don’t have direct deposit at my job I have to drive downtown Houston to corporate to get payroll check. My rent is auto drafted. Got my check but all Bank of America was closed entire week so I couldn’t deposit the check. Called Bank of America to tell them the situation. They said, "Sorry to you. We're affected. We will pay your rent and just pay the overdraft fees." Rent came in. I was happy until couple days later it was returned. So I had to pay rent, return fee plus late fees. Don’t trust this bank for nothing. My payroll is drawn off Bank of America and I make deposit every payday. I closed out my account because this bank can’t be trusted at all.


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No discretion. They don't shut up 5 seconds to even listen before rambling off hundreds of excuses they have for not doing their jobs, and hoarding our money collecting more and more interest on it before allowing me access to my own. Frigging money. I'm sick you your bs, you have steadily gone downhill past 3 years. I'm taking my money elsewhere. Your Turlock, CA branch assistant manager might as well been a dog licking her ** in the lobby then she would have been more normal than discussing my private finances in front of everyone, after I asked her not to at least 4 times. 


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Bank of America decided to bounce my rent check when the money was in there. Every bank I have ever had when you were negative or a check was going through you had the day to put the money in to cover the check or anything processing. Well I woke up on November 29 to my account being negative my rent check went through. To my surprise there was already a bounced fee. They told me they would reverse the fee. Just get the money in my 10 am and the check will be paid. OK sounds great right!? Well I talked to Alicia after I put the money in. They were doing something called "force pay" which makes no sense if you're negative and you put the money in before the end of day. Shouldn't be a problem paying it. Well even with all the money in they bounced it. And they said it processed the day before. I said, "How, if I was using my card and had 10 dollars in there why wasn't it negative?"


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Well I open my account this year in July and I had a fraud check somebody sent me and ever since then it's been trouble with Bank of America. Just beginning of this month in November 3rd I got my financial aid and in July there was supposed to close that account but before I got my financial aid I called ahead of time just to make sure they would not take my financial aid money. Come to find out they took $495 the next day. They credit me and that counts after I talk to 50 million people and had to explain myself over and over and over then the next day after that they took $420. The account was supposed to be closed in July. Well I'm the 8th I talked to a fraud account dude and he credit my $420 back plus my other two that I was fraud and then come to find out the next same day they took the $420 out. I noticed it was activity on my account today and I looked and I noticed that they took that $420 back.


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I spent over 30 minutes on the phone with a Call Center Rep who obviously was not experienced or lacked training. I had to provide my SS # THREE times for her to get it correct. She proceeded to ask security questions for month of birth for people I had never heard of. She asked for previous addresses where I lived and I verified 2 of them. She didn't ask for my DOB, my mother's maiden name, etc. She then told me that I had to go to a BofA Branch to just cancel a dispute that I had placed on my account. I was reimbursed by the Merchant and wanted to cancel the dispute. She said I could cancel the dispute online and I told her that I had exhausted my efforts to find a way to cancel it online. She then couldn't tell me how to find the "way" to cancel it online.


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Did my best (as a retired CPA) to send a wire from my BOA account to buy some Ripple. Bank sent it as an ACH even though I followed the wire directions. Broker won't accept it, money missing. Spent 45 minutes on phone with (all but one) useless BOA employees. Endless menus, unbearable. Waits, transfers to wrong department. By the time the one normal employee I got figured out what to do, the department I needed closed. Some fool said he was transferring me to the ACH Dept., but he sent me to the ATM Dept. It goes on and on. This bank is floating in inflated, bubble assets but is being run by stone idiots with good looking credentials. They look like crap to me.


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I opened an account with Bank of America and have had nothing but problems since. Every location I have gone into it's always a line... I'm always there for more than 35 minutes every time. When I call the customer service line nobody can help me. I'm always told I have to go into a branch. I deposit my paycheck from my job. First time no problem. Second time they tell me the funds won't be available to me until almost a week later because they have to verify even though I deposited the same check two weeks prior. This bank is the absolute worst. If you already have a bank somewhere else and thinking about joining Bank of America don't do it, it would be nothing but headaches.


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I received a letter dated 6/20/17 that said that a charge of $25 a month will begin Aug. 9. Went to the local BOA bank July 31. Told the teller I wanted to close my checking account. She gave my money, the balance. I went to check my October BOA credit card and noticed my checking account to my disbelief was charged $25 fee anyway. Called BOA (Derrick/Agent) 10/16/17 and said he would refund the $25 but I would have to go to the bank in person if it happened again. I went in person and told the teller that I wanted my account closed and she sent me to a room to wait. I did so for 12 minutes and emphatically told the teller to close my account and left (my wife was waiting in the car). I checked 11/26 and another $25 charge for a total of -$50 on the checking account that should not exist, died July 31. Please help. I am going again to another BOA branch and will try to keep my cool. Why will they not let go.


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I opened up Merrill Edge account as a joint account with my wife on 04/2017 and transfer my asset that is enough for Platinum honor tier and I opened up Bank of America checking account on 10/2017 as a joint account with my wife to meet preferred member requirement. Preferred rewards requires 3-month average balance over Bank of America or Merrill Edge account. It also requires Bank of America checking account. My wife and I met all of the requirement and I got Platinum Honors tier same day of opening checking account. But, my wife cannot. We called Merrill Edge and found out my wife has two different profiles and they need to be merged. And it will be handled 2-5 business days. After that she can see linked Merrill Edge account when she log in Bank of America site. But, Platinum Honors tier is not granted automatically.


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I called customer service to ask why my check from The Comptroller's Office for Child Support was on hold until Nov. 28, 2017... keep in mind I deposited this check on Thursday, 11/16/2017. The representative told me the hold was in place until the check could be verified. I asked to speak to a supervisor instead, the representative placed me on hold for a few minutes then returned and said, "I explained the details to my supervisor and she said there's nothing she can do about the hold and you have to wait until the 28th for the check to clear." I said I wanted to speak to her. The representative said again but with an attitude that there's nothing her supervisor could do. Once my check clears I'm closing my account with BoA.


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I put my payroll money in their ATM and notice ATM made a error noise and push buttons so money can return and immediately went in branch to ask if money was showing on my account. Teller says no and give me claim number to call to take care of matter, however did a dispute on claim and I got a letter saying they didn't find my funds and reopen dispute because I had to say look at camera and now they are saying they found nothing still, so sent the 1600 back out, which made my account overdrawn and now the ATM took my money and bank debit my account so 1600 twice.


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I've been with Bank of America for about 10 years. 3 times over that course they have decided to just starting charging me monthly fees despite having two direct deposits put into the account bi-weekly. They have just recently starting charging me fees without "overdraft" fees when all I have been doing is moving money between two accounts. I'm getting tired of this and am closing my BOA account. When I moved all the money out of my BOA account onto another they immediately charged me another fee. I'm done with these guys. I have a family to support on my income alone and can't be getting charged a fee every time I turn around.


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I have been to a local Bank of America in person within the last 5 days. The Relationship Manager there told me, after checking the coded numbers on back of all 3 copies of front and back of money orders (not credited to my mortgage loan account at Ditech), that the money orders were deposited into a created account by B of A "with a lot of money in it". One of the series of coded numbers on back of all my money orders was the number of a woman, "Vice President of treasure Sales Office", who was called but no answer. Today, I received an email reply from the local B of A Relationship Manager I met with, saying that others at B of A are investigating this matter and it should be resolved by end of this week. I hope so. I am visiting the local B of A again this Monday.


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I’ve had several Bank Of America accounts for years. Recently one of my accounts was randomly charged a $25 Fee three times and no one can explain why. Nothing has changed with my finances or the amount in my accounts. They can’t seem to explain what changed about my account and why the fee began and why I can’t get my total of $75 back.


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Bank of America keeps holding my paychecks, this is the 4th payroll check I have deposited and now I have been waiting for 7 days and today my car was repossessed because I couldn’t make car payments because they're holding my paycheck, my employ doesn’t have DD yet.


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They charged my $300 savings account $45 in fees. I had transferred from my savings to checking 4 more times than the monthly limit and they charged $10 every time with no warning after the first one. When I called them and asked them to waive the fee they wouldn't. Pulling all this "federal government" **. Taking my deposits elsewhere.


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I would avoid Bank of America at all costs. This is definitely the worst experience I have ever had, and they would not remedy the situation. I highly advise anyone considering them to look elsewhere to do business. Their error resulted in a poor credit report on me and they would not remove it. I have never had even one negative report on my credit in my life. I will be seeking advise from a lawyer to remedy the situation.


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The worst thing is waiting on hold. Then they answer and you can't understand the person cause they outsource their phone support. Cheap **. Anyway, I paid off a loan and never received confirmation. I had to wait on hold for forever, then talk to an incompetent employee to have a single piece of paper sent to me, stating the loan was paid in full. I waited almost 2 months and nothing after I made the final payment. It's all about records, right, proof that I paid off the loan, that would have been the right and moral thing to do. But hey, they couldn't collect interest off of me, so ** him.


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I have been with B of A for a very long time, just over 27 years. I am a premier customer, they give me an extra .75% back on my credit card purchases over the standard amount. They gave me a 1.99% auto loan, Credit limit on my B of A visa is $30,000. I do have a large savings account with them as well. I have NEVER had any sort of problem with this bank. It looks like to me that most of the complaints are due to people not managing their accounts properly and then blaming the bank. I also have my business accounts at B of A and again they are just a FANTASTIC bank.


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I've been with Bank of America since 2010, when I was a college student. It Friday finally payday. 2017, has been a challenging financial gather about 7,000-8,000 in debt. Finally, thing could turn around. I can bust my butt and begin to reverse the damage, right? Nope, went to bank ready to deposit my paycheck and teller tells me "You don't seem to have an account with us." Me, "???"... Called customer service and they tell me, "Your account been closed." Me, "What about the money I had in my checking and savings?" Her response, "If you can prove the money belongs to you." Me, "???WTF???"


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Opened a checking account a week ago... Was sent debit card and deposit checks... Yesterday I get in the mail notification my checking account (that I never used) was closed. Called up customer service and was told there was no information listed on my account as to why it was closed, it just was - no explanation no nothing just closed. Customer service was a waste of time. STAY FAR FAR AWAY FROM THIS BANK!!!


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I always have bills that I didn't wrote removed and it is three times at once from my account. And whenever I call where my money is going they telling me they only take one time the money the other two ask Bank of America. When you ask Bank of America why am I overdraft I had money in my account my money isn't there and I didn't wrote no bills on top of that. Bill supposed to be 500 but they took 1500. Why. They can't not answer at all. And it is keep happening day and night no matter what is in my account 2000/30000/500 don't matter I'm overdrafted. That's pure scam. 


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I try to be very careful with the way I pay my bills and told my wife to deposit a check on Tuesday and I knew I was getting funds on Wednesday early morning ACH. They returned the check on Tuesday itself, charged me NSF. I used my debit card in around 10 PM on Tuesday and that worked fine which would decline if it was NSF. They are just looking into stealing to make money. Bunch of Corporate Robbers.


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I feel I need to write this review because I cannot let this corrupt greedy corporation get away with what they do. On September 12-13 I deposited $600.00 cash into their drive up ATM. I choose not to get down because I had my newborn in the car and I figured cash was an immediate deposit so it would show instantly. I put the money in and completed my transaction, the machine glitched on completing and said my transaction had processed but was unable to print out a receipt. 


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Horrid experience at local BOA location. The manager was so rude and went personal when I expressed being upset about long wait for the notary. I was offered to come back later!!! I’m beyond fed up with this bank! Can’t wait to be able to close my accounts with them.


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I have an excellent credit rating and had sufficient funds in my checking account when I used my debit card to pay a vendor. Without my authorization, B of A decided to decline paying this vendor (without my permission). I am astonished that they can withhold payment when I have more than adequate funds -- without even asking me! I believe this is illegal, but in these times, who knows? What I know is that I am going to change banks. They have themselves convinced this falls under "Fraud Protection." All it took was an email to verify whether this is true or not. Probably getting more interest on the "float" is the real incentive. They're terrible!


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I requested to have a business account closed with Bank of America due to the other person trying to engage in fraud against me. The only money that was due to me is one hundred dollars because in order to activate a business account, one must deposit one hundred dollars into the business checking account. To their credit, they took the rest of the money out of the account, closed the account and sent me an eighty five dollar check. However, they refused to give me the fifteen dollars that is due to me saying, "A portion of the remaining balance won't be returned to you because we're determined the funds aren't due to you." How does Bank of America know that money that is due to me is not due to me? How did they determine this. Simply put, Bank of America owes me $15 dollars.


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BofA does absolutely nothing to help the consumer. I have been trying to stop recurring charges on my account after trying to go through the company and stop it that way. It has not worked and I am continuing to be charged. I have been an account holder for over 20 years and still I received absolutely no help. After an hour on the phone with BofA, they told me that there is nothing that they can do and to contact the businesses individually to stop the charges. I told them many times that I have tried this many times, yet BofA has nothing they can do. 


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Each month I get a check from AAP (Adoption Assistance Program) that's drawn on Bank of America. This afternoon I went to branch in Oakhurst California, like I've done many times before to cash it. Donna ** was at the window, and informed me that something's wrong with the check, and she won't cash it. She said I had to contact the issuer of the check. I went outside and called the AAP, by the way it's a Los Angeles County check. Yen, the person in charge there told me there was nothing wrong with the check. So I went back and told Donna to please go ahead and called Yen, which she refused. I also offered my social security card, or another ID, she didn't want any of it. 


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Called BoA to find out why my money were not transferred using Zelle instantly from my Chase debit card to Bank of America debit card. The first representative tried to understand what is going on by looking at my transactions. After being with her on the phone for more than 5 minutes (not including the wait time for available rep), she said that she doesn't know why the money were never transferred. Then, she said that she will transfer me to Transfer department and they will be able to help me out.


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A few weeks ago I went inside the bank to withdraw money from my checking account. I am a senior citizen with an expired driver's license. When I went up to the teller, I was asked for a valid for license of ID. They would not allow me to withdraw from my account due to my expired driver's license. I look like the person on my driver's license. They do have a photocopy of this very license when I had opened an account with them one year ago. I asked them if they would like to see my SS#, but they said that is not valid, even though they have record of my number. I said I don't drive anymore. I was then told to go outside and withdraw my money with my ATM card. Go figure!


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I feel compelled to take the time to write this review in light of my recent experience with Bank of America. So on the 20th of October I was paid my bi weekly check, so as a person that lives pay check to pay check I set out to pay my bills. Even before I start running any bills Bank Of America put my account on a fraudulent block. This caused my bills to be processed and returned, then I proceeded to go about my weekly errands. Once all my bills cleared it caused my account to be negative an excessive of $600.00. Then I called Bank of America to clear it all up and their so called customer service person proceeded to argue with me and blame me. Not once did they apologize for the mix up or offer to help fix the problem. The bank also charged me $105 dollars in overdraft fees that were caused by them. It's appalling that this is how greedy corporations conduct business...


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Bank of America is the worst. My account was recently closed from the risk department without any communication to let me know if there was fraud on my account. They just immediately closed the account. So when I got paid from my job it direct deposited into the closed account. I called the risk department to try and get access to my funds. I spoke to two agents who were suppose to do a release of funds, but the 2 never did it. I finally reached a 3rd agent. She was about to put in the request for the release of funds. I called back the next day just to see if is there anything I could to get access to my money sooner, I spoke with a supervisor. He was very rude he wouldn't even let me talk without interrupting me. He offered to send another release of funds which would take another 3 business days. I advised him that I already spoke with someone to do that. Moral of the story is I would not recommend anyone to go Bank of America.


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I got a notification stating that someone had withdrawn $200 from my checking AND savings accounts. When I called in to report it the customer service rep said that I could only claim the $200 that had processed in my checking account and would have to call back to report the $200 from my savings account tomorrow. Wait... what? So the transaction is showing on my mobile app and I can't process a claim on it? Then she transfers me to claims and I waited on hold for 2 HOURS. YEP. You read that right. TWO HOURS. This bank is a joke and I feel bad for anyone that opens an account with them. I'm switching my bank tomorrow. I would give zero stars if I could.


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Hi, I’m already client of Bank of America almost a year, but last week trouble starts to happen. All my deposits and saving left there in frozen account. Nobody can explain exactly why it happened. Only sorries and apologies. Saddest thing is I was traveling in NC yesterday and all my cards, personal and business are not valid anymore. I was lucky to had a tickets. All my business stops these days, most saddest thing is I can’t get my money back yet, but today is my daughter's birthday. All my reservations I can’t pay. Thank you BofA for terrible birthday for 8 years little girl, suspending and blocking all daddy’s account without explaining anything and having no responsibility to answer and care your customers. Just want to everybody know the truth bank service.


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I made a deposit at Bank of America. 10-14-2017 when I originally made the deposit everything went well no problems, like normal. Bank of America took 300 hundred dollars and made it available to me right away and it stated on the deposit that the remainder of the money because it was a check it will be ready on the 16th of the month, so I went ahead and paid for my cell phone bill. Come Monday I noticed a problem in my account and know it stated that the money would be ready on the 19th of the month so my wife went ahead and made arrangement to pay for the house and the car. So on the 18th I checked to make sure that the money is all set. Not only my account was in the negative, I called to see why this happen. I was told that the bank deemed that the owner of the check could return the check so now they have to hold the check till the 24th of the month, (at this time Bank of America had the funds). 


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My husband barely uses his debit card and forgot his pin. He went to Customer Service at the 5900 Core Ave, North Charleston, SC branch to have his pin re-issued and they asked him for a verbal passcode. Neither of us can remember ever having set up a verbal passcode. Back in July he had lost his wallet in the field (military) and needed a new debit card, so we understand they were being extra cautious. However, he presented them with his new debit card that was issued to him in July, a federal military ID and a state issued Driver License. 


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Ok let me start by saying this, I have not gone negative once but they had some fraud activity in my Account. Btw I never did but the made my account negative in my checking by -800,8888. I have over 3k in my checking. My saving they did the same thing same amount and I have 3k in my saving. Well they said I have to go into the Branch to verify my account. I woke up today and I was charged 3 overdraft charges. Why would you mess with my money and affect my account. Restrict my account until I can go in. But don't touch my money. That's not yours. And then try and charge me $35 3 times. Is ridiculous, not only did they make my account go negative they affects my hard earned money.


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The FBI and the FTC ass well as the Attorney General (Pam Bondi) are all aware of the following: **, the manager of a Bank of America branch located at 18400 NW 67th Ave Hialeah Florida opened a business account on or about August 12-14, 2017 for Star Luxury Trades, Inc. (account Routing # ** Account # ** whose president/principal is a woman named Maitee **. Bank of America opened this account by requesting only a photo ID and a copy of the incorporation papers. This company is a criminal enterprise and its owner is a convicted felon who was incarcerated many times for fraud.


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In September I received a letter asking to verify my information. It was written in July and sat on a desk for six weeks. I called on September 11 and was told I was to ignore the letter as it did not pertain to me and any other that may come. I got another letter and as advised, ignored it. On Friday, October 13 I discovered my account had been put on hold as of Wednesday, October 11. I live in a rural area where all mail is post office boxes and where that address was acceptable when my employer set up the account. Suddenly two months later it was not.


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BOA is the worst! No one EVER answers the phone at ANY location in the Charlotte area. Had to call the 800 number, took them 10 minutes to get ahold of someone at a location. The lady that answered the phone was no help. All I needed was my monthly statements printed out. She stated that prints would cost $5 per month. That's ridiculous!!!


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I have been a loyal and long time customer of Bank of America for over 10 years, since 2005 or 2006. Over the years, I have transitioned all my accounts to other banks due to repeated and major customer service offenses. Recently (September 2017) my broker did a soft credit check for me and my nearly perfect credit score had dropped by 100 points due to 2 months of late payments on my Bank of America credit card for $1.97. For months I have been unable to log onto their online banking portal because I keep getting locked and am required to change my password each time which, takes 30 -40 mins in each instance due to your authorization codes not coming in a timely manner.


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In my opinion, this not the very worst bank around, but, this bank is one of many, that needs to be better regulated by the US Government for its practices of holding down the hard working, lower to middle class (paycheck to paycheck) customers from becoming successful and EVER getting ahead. If you live paycheck to paycheck and have banked at one of your popular banks in town for a while, I don't need to explain this but, for those who don't, and care about the people who struggle to make ends meet - here's what I mean. It's a vicious cycle. You are working paycheck to paycheck and sooner or later you will have an overdraft. And then, another, and so on. Next thing you know, your small business is now getting long holds on your deposits because of these unregulated policy made up by BOFA.


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Why anyone would bank with them is beyond me. They charged me 3 returned item fees for transactions that weren't even above $10. Through my account negative and took my entire check. I will never do business with them ever again. This is a horrible bank, and just as bad as Wells Fargo. Both need to be closed. I'm moving to a either a local bank or back to a credit union.


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I ordered a debit card before I became employed. I received my card, was able to activate it and everything. When I had to sign up for direct deposit when I became employed, I of course used my Bank of America account for my paycheck to be deposited there. Well my account was closed without any warning so I wasn't able to change it at my job. Now I've had 2 checks sent to that account but due to it being closed they can't deposit them. Now I have to wait for possibly a month for my money. This is ridiculous. I will be recommending to everyone I know not to bank with Bank of America.


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Our son joined the US Air Force. Naturally, the recruiter botched his paperwork and did not put his current banking information in the correct place therefore causing him to not know his routing and account information upon entering boot camp. This ALLOWS BofA (Bank Of America) to open him an account, 2 of them, savings and checking. Let me tell you this has got to be the worst banking institution in this country! They charge for ACH transfers, they charge fees for savings accounts and you can't avoid them by auto-deposits, you CANNOT get a hold of the people via phone unless you spend inordinate amounts of time and frustration playing games with their automated phone system and then finding out it is a 20-30 minute wait. They take inordinate amounts of time to credit OR debit your accounts which always leaves you guessing what your balance actually is.


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I was informed over phone that my Bank of America account is closed (I have been their good customer since 2000 but do not reside in US now) and balance mailed through cashiers check to my India mailing address. Initially BOA customer service told me to wait 30 days and yesterday after 30 days, they told me to wait 90 days. They will not share the courier tracking number or send me details of the check that has been sent to me. They refused to confirm this through official email and customer service would only verbally mention these details over phone.


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A few days ago I deposited a check on my cell phone. I wasn't sure if it was a duplicate check that had already been deposited so I was pleased when I saw it had posted to my checking account. I was still concerned so I called customer service. Twice. I spoke to two different associates and was assured that the money was mine. I asked specifically if it had cleared the issuer's bank and was told yes. The money was mine to spend. So, I did.


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I went through the drive-thru at Bank of America to cash a check like I usually do. A cash that was issued from their bank and they're trying to charge me $8 on a $60 check and the check is issued from their bank. Is this not illegal or what. The last time I tried to cash a week ago a bank in Newport charge me $5. Prior to that I was never charged a dime to charge to cash excuse me a check from a bank that it was issued at. That's got to be crazy legal. What in the world. Really $8 on a $60 check issued from Bank of America. Trying to cash it at Bank of America and they charged me $8. What a crime right in front of everyone...


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Attn: Bank of America is an unsafe place to bank and keep your money. They gave someone a temp debit card in Arizona to my account. This someone proceeded to withdraw all of my savings to a total of 16500.00 and spend $5002.27 on a Gucci bag out of my checking account. The bank gave me the $5002.27 back but refuses to give me the rest of my money back though I have a police report and proof that it was not me. I keep calling and talking to the fraud department but I keep getting the run around. I am hoping taking this to social media will make them take notice and actually do customer service and do what is right! Please share and help me make this bank take notice. #Bankofamericastolemymoney #Bankofamericacustomernotsatisfied


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Three years ago, I spoke with someone from customer service about a late charge that I incurred. I had been out of town for three weeks for my father's funeral and in my state of mind at that time, did not remember to pay some of my bills on time. The rep on the phone kept insisting that I give her my father's name, which was bizarre. She said that she wanted to verify his account. I told her that and he had no accounts with BANK OF AMERICA and even if he had, she had no authority to discuss them with me without a power of attorney. She told me that she would remove the late charge as a first-time courtesy, but something about that interaction made me uneasy and a few days later, I decided to follow up on that phone call. 


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On Monday, September 18th, I initiated a pre-approval process on Bank of America's website requesting approval for an auto loan. BOA advertised low percentage rates based upon my "Gold Member" status with the bank. After receiving the rates through an approval portal on their website, we were guided to call and speak to a loan officer with their loan department. On Wednesday, September 20th, my wife contacted the loan officer that was assigned to the loan. We (my wife and I) had already had a vehicle designated for this and we discussed all the terms with them. 


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I have been on and off with BOA for many years. I opened my first account in high school and used it until my junior year in college. That is when I started noticing all the BS BOA tries to pull on people. I originally closed my account in college because my account kept saying overdrawn even tho I wasn't the one who was overdrawing it. Whenever I asked BOA about it they would lie about a bunch of made up fees. This happened very very often. Fast forward 4 years later and I reopen an account with them because I was clearly having a lapse in judgment. It's the same BS 4 years later. This time I don't leave over a certain amount in my account and thankfully I don't. 


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I have a BofA credit card, and was late in my payments, yes I admit that I had no work and was unable to, so when I recently put some money into my bank account, to help cover some of the delinquent payments, the recovery dept on a Friday pm goes into my account and withdraws $2,100 all without tell me. Now while I understand that they CAN do that, the fact that they do it WITHOUT notice and without any advance warning merely cause me to needlessly overdraft the account as I was unaware of their transactions until AFTER it posts suddenly to my account.


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I have an unpleasant experience every time I go to this branch, Lincoln Park, Mi. The branch is always short of employees and overwhelmed with frustrated customers and of course it takes forever to get a simple transaction done but the manager walks around like a headless chicken (acts like not seeing or hearing the frustration of the customers).


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They always find a way to charge overdraft fees of $35, it's business for them. I always make sure I have at least $50 in my account to prevent overdraft and severally I would wake up to find out that past payments that shows cleared in their app didn't actually clear until days after and then they get me again. I called them and they tell me that their phone app is not as accurate as their computer app which is why processing payments don't show up on the phone app. How is that my fault?! Bank of America is fraudulent.


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Was a BoA customer for 12 years. Had credit cards, checking account, brokerage account, Business account with them. They sent a compliance notice to verify citizenship status of my spouse and his work location. Given that this was not something we could update on the account profile and holds to the compliance line lasted 60+ minutes, my husband went into a branch and provided all the requested information and was assured that everything would be taken care of.


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The customer service and the employees are great, very friendly and easy to deal with, any problem I had was taken care of. I was hacked and my money was available the same day, I will not bank anywhere else!!!


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I been seeing "service fee" on my statement and for whatever reason, I started really looking into it. I went back as far as a year that I been charged 12. So I called and found out if you don't carry a certain balance or a direct deposit of AT LEAST 250, you get charged these fees. I understand that the bank has to look for ways to make their money but no one cared enough of me as a 12 year customer to make any awareness to me that I should deposit just 50 more dollars to avoid the fees.


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Although Bank of America provides a wide range of financial programs, they are lacking in customer service. We live in a small farming community and in the last 12-18 months, they closed two branches which leaves only two branches serving their customers. The result is that there are long wait times to speak with a teller or representative and when you express concern with the lack of customer service, their response is that Bank of America is forcing their customers to use online banking and ATMs for all of their services. Sometimes the ATM or online banking services can't provide what you need.


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I have always had good service with Bank of America and have used them for years. They are always very helpful and answer all my questions. They are conveniently located wherever I have lived. Calling me if they detect a wrong charge or something else.


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I will never ever bank with Bank of America again. They are awful, they overcharge and put me at risk. I will never ever do business with them again if I can help it.


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Bank of America or as some call it BOA is an awesome bank to work with as they truly watch out for their customers. I'm sure other banks do as well and I really can't compare them to others as I've had BOA for many years now. That alone should speak for itself. I highly recommend them for your banking needs.


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First off, their fraud department sucks. I deposited a check and after a couple of days it being cleared by Bank of Leeches, I asked them to investigate because I am not sure about the validity and they confirmed it was 100% legit. After several days the check bounced and when I called them they said they didn't confirm it was valid. Gave me the runaround. I lost $1200 to the scammer then these leeches charge me $12 for getting scammed. Haha. Freaking blood-suckers!


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Bank of America has excellent banking features but its investment prowess is somewhat limited. Local managers have been helpful on a number of financially related issues though.


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I've noticed that the BOA locations I've visited last no longer have their drive up teller windows open. When I questioned why, I was only told that the bank will no longer be using them. Big mistake!


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Been with them forever. No problems and if there was a problem I am confident they would handle it perfectly. Always easy to do business with and very consumer-conscious.


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I brought a check to be cashed and the bank tried to say I made the check. They found out it was real and cleared. Still wouldn't give me my money after 6 wks. I had to close my account to get my money. Never got an apology.


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BofA has credited my account while working on a fraudulent charge. Reversed an overdraft when I or a company made a mistake. I am completely confident making online purchases and shopping out of area. Only complaint the Merced office, gets zero stars.


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All of B of A customer service rep's are clearly professional while logically caring more for their customers (like being a psychologist). Many customers are stressed with possibly credit card problems, and they fully care & assist with other oncoming recommendations.


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They use to be a great bank. I loved the easy access to deposit at the ATM machine. Then they started letting companies I didn't even authorize to take money from my account. When I complained it was just a lot of excuses.


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Our branch has terrible service. In general it is too hard to do business with them. We only keep an account for when we are away, mostly in a foreign country or place that doesn't have other banks. We use our US Bank account for all other purposes because they have better service and better and easier to use online.


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Try your best not become a victim of identity fraud! It has almost been a month and I'm still recovering to fully recover my account. I was told on 16 Aug '17 that my name on the card was too long so they didn't ship the card. So, that day a new card was shipped. I picked it up today on 20 Aug '17 and then I tried to activate the card and it didn't work. I requested to speak to an associate and was informed that the card that I received was cancelled. Now, keep in mind, on 16 Aug, they told me that my card didn't ship because of my name was too long on the card. It's going on three weeks and I have yet to receive all the benefit of using my banking account.


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I really like this bank. They take security very seriously. The moment my card is used at any TYPE of store that I haven't been to before - my account is quickly frozen and sends a link to my app asking me to verify if I just tried using my card or not. Once I say "yes, it was me" the account is immediately unfrozen.


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The online app is great. It is very easy to check my account, pay my bill, check my statements etc. On the phone customer service is courteous, knowledgeable and quick to respond to my concerns.


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There are no local offices. I've had trouble getting any cooperation from them in the past especially when it comes to withdrawing your money... Typical big city bank... Cold and impersonal. Stick to local banks and avoid these guys.


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Bank of America is a great bank. They are very supportive of their customers. There is easy access and they are able to support you in every customer service accommodations that I have needed over the past 10 years.


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I've been at this bank for over five years. I've had great experiences and how to get the best banking experience. At any time when needed I've been offered support for anything that was needed. I always experience professional and polite personnel that's willing to assist either on the phone or in person.


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Overall, Bank of America is a good bank. The folks at different departments do not communicate well. EBanking is great. Secure. Tellers are mostly friendly. Very long lines most of the time.


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I previously banked with Chase and switched to Bank of America some years back. I normally do all banking online including bill paying. Bank of America's website is very user-friendly and secure. I always go to a branch office whenever making a deposit. The associates are always courteous and very helpful. Bank of America is tops.


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You have to make an appointment to talk with a banker. The banker tells you all these things that they can do for you to get you to invest and most of these perks change or are discontinued in less than 6 months. They tell you they will follow up with you on x, y, z, but it never happens. Ends up feeling pretty impersonal and there goes the trust!


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BofA's services are typical of the banking industry - very little to distinguish between the brick and mortar banks - as are its fees which are exorbitant for what they provide. BofA doesn't value loyalty. They jacked up my fees after nearly 20 years of patronage. We've closed all but one checking and one savings acct. and will close those also soon. We'll go with an online bank for better value and greater convenience.


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Fraud detection is excellent and otherwise accurate at Bank of America. Tellers are also friendly on the rare occasion when I have entered the bank. But didn't like the credit card experience so I closed it.


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One can take a check into BofA, written on a BofA check and they refuse to cash it unless you have an account there. Tellers are rude, non-negotiable with bad attitudes.


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Hi, first this is the first time in my life writing a review... well I really don't wanna do it but I found myself obligated to share it with anyone who had or wanna open an account with Bank of America. After many years with this bank I went to withdraw some cash & because I don't have my debit card I was asked to provide ID & SSN. Well I did, after that the teller started looking at me and calling others employees, few minutes later her manager approached me with anger and said to me you need to sit and wait for me... well I started getting nervous because she was talking to me like a suspect or a thief... when I refused to give up my turn she threaten me saying that she will call the police on me & get me out. 


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BOA is my bank. I would leave except since they are a national and I expect to move to another state within a year. So it will make the transition easier.


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Bank of America repeatedly took money out of my account and never given a cause as to why. I lost several hundred dollars. The worst bank I have ever dealt with.


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The 2 banks in my small town almost always have a lengthy waiting line, and in one there are often mgmt bankers sitting/chatting at leisure. Worse, when I tried to dispute an unfilled repair I paid over $200 for using my BofA/Visa card, the bank's dispute staff were clearly pro-biz. Would not reverse the charge even though I had provided exhaustive documentation timely. I am looking to pull all of my accounts, perhaps go with a credit union.


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I had an overdraft fee and called customer service and Amber listened to me. Got her supervisor to return the fee so I was now in the positive side. It was not my fault. A company took out a charge 3 times instead of once.


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I've banked with Bank of America for over 15 years. Customer service is always impeccable, they are helpful and friendly, always easy to solve any problems or questions. Their fraud systems are non-intrusive and make you feel like they are looking out for your accounts.


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Customer requests for research older account information very poor. We like BOA primarily of their branch locations in both locations where we live (about 1500 miles apart).


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It is a poor bank to do business with. We lost our home with them in 2009 and they would not help in any way nor would they help with any ideas to help us save our home of 25 years.


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Moved from Wells Fargo to Bank of America 1/2017 because bill pay was tying up funds for over a week before payee received credit. BoA is better at 2 days. The main complaint is access to a real person. Online chat never available for account questions. E-mail answers so far appear that they do not read question, or wish to avoid e-responses. Poor customer service in this era of digital communication. Being disabled, an appointment at bank is not desired, but is obviously the direction the website pushes toward.


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I have found that the customer service is friendly, helpful and makes an effort to solve problems. The web interface is clear and useful. I also find the app very useful for making depositing, transfers and quick bill pay.


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I love that they keep me informed on my account as far as what I have, when I am below the amount set in my settings, what I need to do to protect myself from overdrafts, and a financial adviser to help me plan for future savings.


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Generally customer service is adequate to good; sometimes there are long waits on the phone, branch is understaffed and they don't care -- all said I really like their online banking and that I can make an appointment online. I focus on the good things they have rather. It's more positive than not.


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I don't like this bank. You can look at your account and certain charges are there, then you look at it the next day and they have the charges coming in differently. They can't wait to charge you for being overdrawn, and rarely ever pay the check for you even though they know you have direct deposit coming soon. I’m changing to Aspiration bank!


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Highly secured branches, the staff follows high strict codes and the only branches with safe deposit boxes. That I loved very much, also they still have four outside drive throughs and a lot of parking spaces. When entering the branches they always have someone to greet you at the door and they will escort you to the person that's going to assist in your banking services.


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I have been banking with Bank of America for over 5 yrs. They offer free checking and go above and beyond to keep your money and transactions protected. I would not bank anywhere else.


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Bank of America has grown too large to be a personal business for the small guy now. By nature, its interest is in large money in large business and institutions.


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During my lunch hour I went out and used my debit card. It was only about $20.00 charge, by the time I got back to work, got a call from the bank telling me that someone had charged $150.00. They wanted to know if it was me, my reply was no. They took care of the problem right away.


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My husband was a victim of ID theft. BOA was one of the accounts that was set up in his name fraudulently. After months and months of talking to BOA, being on hold for up to an hour on most occasions and filling out the appropriate fraud paperwork, BOA still is harassing me about payment. I have police reports I have filed for ID theft and BOA STILL will not leave him alone! I called to ask for a fax # for the fraud dept so I could at least fax over proof of the police report which by the way is the wrong number! I called numerous times to get the fax # and still given the same wrong #!! So I spoke with the police dept and have obtained a lawyer to file harassment against BOA. We are sick and tired of still getting calls after numerous attempts to advise them to leave him alone and PROOF that he did not open the BOA accounts!!!


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I was a customer of BofA since 2 years and they all of a sudden closed my account without any notice and they would not tell the reason nor they would return money present in account. Never go for BofA. Hopeless bank. Can anyone help in anyway in filing a case against BofA.


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I have been with this bank for years. Never had any problems. They usually find problems before I do and are on phone letting me know. Picked up activity of someone purchasing items in Europe with my card.


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The fees charged by Bank of America for accessing my own money (limited ATM usage) is frustrating. Also the minimum balance fee on savings account is $5 a month. Just unnecessary and greedy. The middle-class struggle enough with no cost of living increase in pay for the past 20 years. The expenses go up but pay increase is minimal. So these fees just add to the difficulties in keeping up with inflation.


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We have been with them a number of years and really have not run into any issues which could not be corrected once brought to their attention. They are now very much into good customer service.


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Security is very important to me and the bank. Staff is very good about explaining every detail of banking and savings deposits. Love the pictures on the banking cards. No other bank does this.


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Bank of America appreciate loyal customers. Great CD rates, excellent customer service and very security minded. In my view the best bank there is.


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The interests on checking and savings account is just terrible compared to online banking. The minimum you have to have in your checking account in order not to incur any fee is just ridiculous. Bank of America used to have free checking account, but not anymore.


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As the executor/trustee I have been trying to close a trust account from my mother's estate for the past 5 months. The entire chain is so incredibly incompetent from the BOA branch manager in Palm Bay FL to the BOA Enterprise Estate Unit. I don't know how many branch visits, letters and phone calls this has taken over the past 5 months for the grand sum of $900 and it still has not been resolved.


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Very poor service at the eaves location on in Crystal City the Bank of America. Sitting in the Drive-Thru for like 25 minutes before they turned on closed line sign. Manager came out to help me but should have told us the line was closed way before we set an alarm for 25 minutes. Very poor customer service.


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I really like the speak to a teller feature at Bank of America. The tellers are nice and know what they are doing. Also I can cash my check even when the bank is closed.


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How things have changed over the years. B of A's "customer centric" business plan is now distinctly unfriendly to the average consumer. Fees go up, services go down without regard for customer loyalty. My Mother was a customer for 70 years and even lent the bank overnight moneys in the form of bankers acceptances, but, the present era presented and they were charging double digit fees for her basic checking account even though her income deposits and bills were automatic. Shame. We have now banked with Wings Federal Credit Union for decades and love them. Great service, no fees, even notary and medallion stamp service.


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Not very helpful, poor customer relations, bottom feeder bank. Looking out for share holders and bottom line not their customers' interests. Looking to refinance but due to been unemployed for two years, still yet still made my payments. They will not refinance until I have been employed for two years with my new employer.


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Bank of America has closed offices in smaller towns and cut out Saturday hours in many locations. This causes hardships for older individuals who prefer to do banking "face to face" and are not tech savvy. The wait times in branches tend to be long at times with only one or two tellers.


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In 2013, my son was attending college in West Virginia. He was 19 at the time and I had a joint account with him so I could monitor his spending. As I do every morning, I checked the accounts and found a negative balance of $888,888.000 pending. Wtf! I went through the transactions and saw someone deposited $1500 2 times in the account and then withdrew money out. They went to a Rite Aid and spent over $500 dollars. They also made other charges and tried to withdraw a ridiculous amount of money. I found out that they wrote fake money orders and deposited them. All these happened overnight in NYC. I live in PA. It started while my family was at dinner celebrating my daughter's birthday (my son was there). After dinner, he left for school. Well I called BOA immediately and told them what happened.


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This bank is the average bank. Although it does beat US Bank by far. It's not much different than a lot of others out there. I will continue to do my banking here.


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Luckily we live near a brick and mortar bank with employees who are willing to do their jobs well. Online does not "do it for me" as I am a senior and I prefer a human being to the computer.


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Fees and fine print, sort of like going to bed at night and being afraid of leaving your wallet out on the dresser. Seems to always be some new angle.


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When there is a line and you see tellers walking around not helping out it seem like they do not care about your time. My time is important to me.


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Sometimes it's just the little things that add up, like quickly returned phone calls and knowing my name when I walk in the door. I've been doing business with this franchise for 30 years, granted the name has changed a few times but the treatment of its customers is top notch. Would recommend this bank.


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Bank of America is convenient because they have so many locations. They do a good job, not great job. And I don't fully trust them because of past abuses by BoA and other big banks. That's why I also keep a credit union account.


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They purposely stole our home, we were never late on 1 payment. We bought our house in 2001 putting $100,000 down to find out they have us buying our house in 2003 so there’s 2 years of payments missing. Have all documents of proof so I can back up what I’m saying. THIS IS A SHORT VERSION, THERE’S WAY MORE. WATCH THEM.


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When I call BoA I usually get great service with the first rep. At my local branch they are always very polite and helpful. I know they get bashed in the press, but I've been a member for a long long time. I am happy there.


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Bank of America has stopped all drive thru banking at all locations in Chicago. Idk what they are thinking. They have spent the money on building them but now make you go inside where there are fewer tellers.


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They try to rake you over the coals any way they can. They hold your money for three days before they credit your account. I am in the process of changing accounts.


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Takes too much time for customer service to respond. A better solution would be for the bank to act promptly to stop payment when there is a problem. After a full investigation is completed it is then possible to make an evaluation.


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I love being able to bank online! I'm able to download all my transactions, use the tools to create a picture of what I'm spending and categorize it.


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I moved and my payment went behind only one month and they blocked my equity line after years of being on time. I was also bounced around from one agent to another and still did not get it straightened out. I have good credit and it did not make sense.


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I enjoy my bank. They are easy to approach with questions you may have and the staff is excellent. And if one branch does not offer what you need, they refer you to another branch. If tellers are busy they have someone that meets you in the lobby and begins to help you with the issues that you have.


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Been using B of A for over 10 years. We loved that they have a relationship with Barclay's bank while we were in Europe so we could access our bank account without fees. The customer service we have received over the years has always been great.


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Bank of America is the best bank for me. I got my first bank account at Bank of America at age 19. I was in the Navy and they helped me to get direct deposit in a couple of days.


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I like to have brick and mortar locations, but the customer service at the branches need improvement; short on staff; causes long waits and irate employees because of the vocal irate customers.


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BA has always been there for me no matter where I've traveled even when I have super problems with the changeovers in their new computer system which I totally abhor but then I'm working on it.


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Sandra ** a manager from the Legal Department of Bank of America was the most disrespectful, rude and unprofessional individual I spoke to. I explained the nature of my situation trying to obtain a satisfaction of judgement for a debt I paid off with BOA and she showed no interest in trying to assist at all. I called in to check the status numerous times because if I didn't get this resolved I wouldn't be able to close on a home I was purchasing and had the possibility of also losing my deposit as well. I am a customer relations manager and know there are processes but I am also aware that speaking to a customer who has been polite and patient in the manner that she did was totally out of line. I will go on every social media outlet to make others aware.


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I can't believe this just open this account, had a check for 100.00$. Deposit 40.00$ and they forgot to give back 60.00$. STUPID PEOPLE AT THE DRIVE THRU. I didn't realize until I got to the restaurant because I was there. Someone else did it for me and it was in a envelope so they would have not Known... Easy 100.00-40.00=60.00... A 7 year old knows this.


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So I get a call that my account is 60 days late. I have not had a late payment in over 10 years... I take my credit very seriously. It's a total scam, they know we are too busy and can take advantage. I then paid the card and closed it. I no longer have any BofA accounts and very happy.


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Pleasant staff both online and in person. They are also knowledgeable. Online banking and daily account emails are always helpful. There are several locations near too.


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I have been a customer of Bank of America for many years. The customer service is great. Agents make every effort to resolve customer issues. Customer service is equally good in the branches and in phone inquiries. Very professional and well trained.


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Have been a long time customer and appreciate the availability of locations and online banking. Also have credit cards with rewards. And am able to order foreign currency when needed.


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My daughter lost her handbag, she got her new card in the mail, we went to branch to activate it, The womens would not help, she was rude. All we heard was, “I cannot do this, I cannot do that.” I find it hard to believe she is the first kid who lost a debit card. My daughter went back on her own the next day, the womens laughed at her. Bank of America Foothill ave, Arcadia CA, Worst customer service ever. When I told her she can just open a new account in another bank it may be easier, she did not care. I HATE B OF A.


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When you go to the actual branch they always try to persuade you to do everything online or at an atm. They ALWAYS try to turn me away. Every single time I travel (even after I place travel alerts) my card doesn't work. The last three times I've gone out of the country my card never works. They block access to my funds even after I told them that I'd be traveling. This causes me to spend a lot of time on the phone with them while roaming. Currently, I'm waiting for a customer service representative. It's been 41 minutes and counting. I hate this bank. I'm 100% closing my accounts here.


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I love the online features. Offers instantaneous access to my money. Chat is available to answer my questions right away. I am disappointed in the actual bank buildings.


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I am very unhappy with this bank due to excessive fees charged to account. My savings account has been emptied over the last year. I will be changing my bank!


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I really like Bank of America. My only complaint is my local branch doesn't have a drive thru. It's annoying whenever I have to go there, especially since I'm disabled. The nearest drive thru is not that close. Other than that they are great.


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Bank of America is less and less customer "friendly". Almost every thing is done via ATM or a computer when I've taken the time to physically go to the bank. There are very few employees ready to help and when I've found one, they have to go find someone else because they don't know how to do what I've needed. I personally want a real person to me especially when I go to the bank. They also have too many "fees". I've banked with them for 50 years and am now going to PNC.


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Forget about calling BOA. They just don't answer! I am a Preferred Account customer and have worked with BOA for many years. It is impossible to get through to them online or to get them to return a phone call. Worst customer service ever. I've been trying for two days to get through to customer service regarding a fee that I was charged and now I have to make an appointment for the following day--just to get a callback! And their local branches are even worst. Forget about getting "free" notary service--the notary is never there. I tried to set up an estate account for my mom during a time of just having lost my mom, and they are the worse. Who needs extra stress at a time like that? The paperwork is ridiculous and I had to make multiple trips back to the local branch to get anything done. My advice--find another bank.


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On 8/3/2017 I deposited $600 into the machine at 38th & 7th Avenue to pay credit card bill. THE MACHINE TOOK ALL $600 and gave me no receipt but a slip saying they could not finish the transaction and did not credit my account NOR RETURN THE CASH. Walked over to the personnel working there, unhelpful. Claimed it was not their problem and said to call the 1800 #. That was days ago. No credit showing up, no call back, no return of my cash.


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Beyond its predatory loan tactics, Bank of America couldn't care less about the individual customer. They simply care about their bottom line. I have three accounts with Bank of America and have been a customer of theirs for over ten years. A few months ago, I went into a branch to change my name on my accounts due to my recent marriage. I was told that they could change the name electronically but if I wanted my name changed on my two cards, I would have to pay 15 dollars for each new card. This is absurd. They replace cards ALL THE TIME because people are able to hack their accounts on a regular basis. But, apparently, it costs 15 dollars to send me a new card because I was married. Naturally, I stopped using those cards because the name doesn't match my driver's license.


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We recently purchased a new vehicle with an auto loan from BOA. Within 3 weeks, we paid the loan off in full, or so we thought. We called their automated system and paid the payoff amount given to us by check. A few days later we get a statement showing we still owe money. I called and spoke to 3 different people, one being a supervisor and was told we didn't pay the interest, only the principal. The supervisor was a complete ass, and unable to explain why the payoff amount we were told didn't have the interest figured in. In the end, they made 108 bucks from the $38,000 loan, guess they were a little pissed about that. The payoff being wrong isn't what pissed me off, the terrible customer service and complete lack of intelligence is why I will never finance through BOA again.


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VERY VERY DISSATISFIED!!! I used to bank with them years ago and cancelled my account due to the lack of customer service. Customer service at pretty much every location is very poor. Opened my account again since family member bank with them so easier for any transfers. Just cancelled my account again due to such a bad customer service experience, not only that but I guess I can't get paid because they can NEVER cash one of my checks, they tell me to deposit it it'd be available the morning after... Nope it’s on hold for 7 days. Any explanation for this?! No just "sorry." Like that'd pay all my bills. Very sad to know such a big corporation has such a bad customer service and never being able to comply with customer. Let's not leave behind the high amounts of fees they charge for overdrafts. $35 even if it’s for 1 cent.


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I had the worst experience with BOA since they closed my Checking Account without my consent and they never sent me a letter in the mail at all about it being closed at all. Then I called BOA this afternoon to be kept on hold for a hour to which I was connected to a Customer Service Representative and I wasn't able to resolve my problem at all now. I don't recommend BOA to anyone in any 50 states now. I'm going to sue Bank of America now.


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I place a claim ** and was declined by BofA. A new card was sent to Colombia and I never received. Maybe was stolen in the mail. Fraud was made using it and now I have to pay for this. When the bank asked me if I have the card with me I said "yes" because I had the one without chip. I called and clarify that the card that I have doesn't have any chip. Now, the investigator did not listen to this clarification and says that I had the card with me. I think that they ignore my request because I am a Latin America person and now I lost my money. I need to know if I can claim to another place because it is not right the way I was treated.


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I went to Bank of America to cash check that was written to me. Branch teller said she can't cash it because they only cash checks if you have an account with BOA and that they only keep cash account holders, I question her and she called for a manager which said we hold our cash our customers and she was very rude and unprofessional. This is why I no longer have an account with BOA. Branch location San Angelo Texas on Sherwood way.


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After being on the phone for 40 min to get a 35 dollar overdraft fee waived, I was told it couldn't be done. I asked to speak with a manager. After waiting another 20 minutes, I was DISCONNECTED!! I promptly went to my local branch, waited to speak with a teller, who told me she couldn't help me, but a manager that I had to wait to speak with could. That manager said that the fine could not be waived, but she would apply for a "reversal." Then she said it was declined. I told her I also wanted to file complaint against person who hung up on me. She said that she would look into it.


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I have been a loyal customer for over 20 yrs. Up until recently I have been satisfied with my service. Lately the bank has been shuffling transactions to allow for overdrafts. When I check my mobile account daily it says one thing then the next day transactions have been moved around to create overdrafts. This is unfair and crooked. As soon as I can get my direct deposits changed, I am leaving BOA. I have had enough. I can no longer afford to be a customer.


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So I go to the ATM at 1 in the afternoon in Marlow Heights Maryland on Silver Hill Road, put two checks in the teller assist and the power goes down and now my transaction is stuck in the ATM teller assist machine. No receipt, no way to retrieve my money. I called the 1-800 number and they tell me there's nothing they can do, "call the people that issued your check tell them to stop payment and send out checks again." now I'm a non-account holder I figure all of video conferencing and the audio conferencing that we were doing at the machine you would think that is being monitored for your quality assurance so that when problems like this arise, they can handle it quickly but no, not Bank of America.


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For two months, I have been having ongoing issues with identity theft. Bank of America makes it extremely difficult to do anything about it by putting you on hold for two hours. It's almost like they want you to give up and pay for the fraud yourself... The meth addict who stole my identity also locked me into a cellphone contract for three years, which will total $4,300 dollars. The only way I can escape this is if I file a police report. And I can only file a police report if BANK OF AMERICA SENDS ME THE GOD DAMN AFFIDAVIT ALREADY!!! They have refused to overnight me the affidavit, even though I found out later they can. They even tried to deny its existence. If the affidavit ever arrives, the camera footage showing the thief committing larceny will be long gone.


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This bank is horrible!!! They closed my account with no warning. I just opened it. Had my direct deposit coming in days and they closed it. I called them. They were rude and said they would mail me my money back to me in ten days. Wtf!! I asked why my account was closed. They said because I wrote a damn check to myself from my other bank account and that is not a damn crime. I wanted to put money in my other account. This bank closed my account off of that stupid ass bank. I tell everyone never to go there!!!


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Over the course of 5 months, so far, BOA has been unable to replace my debit card. The original card was canceled because the possibility that records at another business were compromised. I was sent an email and told that a replacement card was sent. I did not receive the card and after 3 trips to the bank I was only issued a temporary card each time. Each time I was assured that a replacement card was sent. Every time, the replacement did not arrive. The only reason this account is active now is because it is the only one with my deceased wife's name on it.


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I've been having sickening customer service with Bank of America over the years so I decided to place take all of my money out of my account and transfer it to another account. 69 cents were left on my account. I did this to prevent overdraft fees and so on. LO AND BEHOLD a transaction from a previous month was now in "processing" and therefore overdrawing my account. On top of that my debit card was stolen and an unauthorized purchase was made which led to further over drafting. 


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I checked my account yesterday and it said I had 75$ left to my name so I went and bought groceries spending 30$. Tell me why today it shows me negative 10$ with a 35$ overdraft fee putting me 45$ negative? When I then looked at my online banking every single one of my purchases for the past week (all of which were debit purchases... not on credit) hit all at once and were not being taken from the account leaving me to believe I still had cash even though it was already spent!!! The bank is intentionally doing this and I am canceling my account and going to Arrowhead Credit Union.


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I am a preferred customer and I had taken a promotion on Dec 2017 which is supposed to end on April 2018 as per the banker near my location. He told me no interest will be charged for the remaining balance until April 2018. I was very happy until when recently checked my statement and saw since last 3 months I have been charged $160 interest. I was shocked for see $500 credit added since last 3 months due to interest charged. I waited on call for customer rep for 30 mins. What's the use of being preferred customer? In fact later after fussing about the issue to Juan & Jose from Texas card services on 15th July for 1 hour, they said me to call another department and get the issue resolved. They cannot help me with anything? Not file a complaint or anything? Can you believe that? This is not good customer experience. I will rather close my account with such bad experience.


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I did lose my Mastercard. I try to call 24-hour report for stolen card. I did waiting on hold. After 1 h 1/2 they transfer me for another line for 1/2 an hour. They did not do the job done. Next day I try to call again. I have to wait for more than 2 hour. Someone pick up the phone then they hang up. Someone think I do the business with Bank of America.


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This is worse bank I have ever seen. I have been transferred 5 times and been waiting for the correct dept for 1 hour 45 min so far. Each person that answers ask same questions and then transfers me. Most unhelpful bank. And only way to contact corporate is thru mail. And dept I need they have to transfer me to that dept. Why cant they give me one person to deal with my issue.


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I recently had to do a bank verification from a external savings account to my BOA checking and immediately took it out, which caused my BOA to be overdrawn by 45 cents in total. BANK OF AMERICA CHARGED ME 105.00 in overdraft fees, 35.00 for each transaction plus 35.00 for not making a deposit in over five days, it is ridiculous. I am closing my accounts within the next 48 hrs.


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Best Buy canceled the order and refunded in 6 minutes when I realized that the item was back ordered. Best Buy provided me the authorization number and every detail. It has been 3 days and BOFA is telling me bedtime stories. This bank is the worst bank ever. No wonder why they got in trouble. I will never use their debit card for online purchases. BE AWARE! They hate you and they will not help you. They hold the money so they can use financing other people and we have no right besides waiting.


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Bank of America continues to not pay my checks saying that they look fraudulent due to the signature. All the signatures look the same. They provide no evidence of this. They provide no method to remedy the situation and provide no refund for the costs that other banks charge customers. They have very poor consumer relationships.


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I started using Bank of America when it was still Bay Bank 24 years ago and this was my first bank account. Up until last year the service was great and I was a preferred customer. I always enjoyed talking with customer service reps despite the long wait times and felt they were always considerate and pleasant. I was always happy to write glowing reviews about customer service and often participated in their surveys.


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So they shut down the drive thru forcing everyone inside. So the person waiting to pounce at the front can try to sell you something you don't want or need. Before you step in line to wait while an understaffed counter gets crushed. Consistently waiting 20-25 minutes during the slow hours. Absolutely ridiculous, I will NEVER bank with this piss poor organization.


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Apparently they will charge overdraft fees on transactions that are pending on your account and don't give you ample time the following morning to replenish those funds without being hit with a fee. I go to sleep with a positive balance account and wake up in the negative. The transaction had cleared in the wee hours of the morning. How am I supposed to know, when the banking app doesn't alert me until 9 hours later? Called 5 different times and they refused to refund the fee, even though I haven't asked to be refunded at all this year. I ended up closing the account. Got charged an overdraft fee of $12 for being short of a $2 tip. America is run by greedy corporations!


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Bank of America makes it IMPOSSIBLE to speak to a reliable human to get the most simple tasks accomplished! I've used the automated system - to no avail, as I continue to have last feed taken from my account AFTER my money is auto-drafted!! The IVR cuts me off, regardless of the number I dial!! When I finally do reach someone, they cannot help me!! I guess everyone time is of ZERO VALUE to BOA decision makers!! Horrible Customer Service, changing banks is the best solution! Never have I experienced such!


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Bank of America charged me $35 for an overdraft fee and then charged me an extended overdraft fee after I had put the money in my account. I believe this is unfair. People are trying and I think you should be more understandable. That is $70 which I do not have and what makes it worse I actually put the money in my account before I was charged the extended overdraft fee. I am about to close my account with them because of this experience.


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My husband and I decided to share the same account, so I went to the local Bank of America to order a debit card with his acct number, but with my name. The lady was helpful and also gave me a temporary debit card to use. The teller "activated" it and sent me on my way. I go to a store to use it and it says "declined". I try to run it as credit and it says "declined". I try to check the inquiry at the ATM and it says unauthorized action. I let it slide since it was just a temporary...


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A month ago I deposited a check for $5000, it cleared. I have been spending MY money for a month, today they put a block on my account for "suspicious activity". I called them to verify I made the purchase in question they informed me that they where placing a 24 hour hold on my account because of a suspicious check I deposited which I have been drawing on for a month. Mind you, they contacted my mother that wrote me the check as a wedding gift to see if I forged the check that CLEARED a month ago!!! Of course she confirmed that she wrote the check and they proceeded to ask why she wrote me that check! Wtf my bank should mind its own business and work for me not question my business. No explanation, no courtesy call to let me know I could no access MY money. Closing that account as soon as they open in the morning. Bank elsewhere. Do you self a huge favor.


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Opened a small business account recently with BoA. The bank failed to notify me that some "hold" would be placed on new accounts that are less than 30 days old??? Did not realize the "hold" existed until I deposited a $5500 check and attempted to use my debit card a week after depositing the check. I was not able to access my money even though the person who wrote the check confirmed that the money had been withdrawn from their end.


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First off I would like to say I have done business with this branch for years. Last Thursday I brought my 78 year old dad in to close out an account for a deceased relative. We waited almost a hour before we could see a banker. Even then the process took another hour. During this time while I was waiting there seemed to be mass confusion with the greeter and some tall ** guy running around in a suit. I watch my dad in an office with a female banker and he looked really stressed. I got up to see what the problem was and he said he had to use the restroom. Now remember he is 78 and has been here almost two hours! The female banker kept telling him they did not have a restroom! He was pleading! She kept say "No public facilities!" Needless to say he had an accident on the way to the car. I will never forgive Bank of America and the Howell Mill branch for putting my father through this.


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I deposited a $5000 check written on my old bank account which is still active in my old state (Maine) on June 17th and deposited into my new BOA checking account. When I did the deposit slip indicated that $2000 of it would be immediately available for use and $3000 would be placed on hold until 06/21. Very reasonable for an out of state check. I went to start to pay my July bills this past weekend and found they (BOA) had placed another hold on the entire $5000 on 06/22. I confirmed with my previous bank that the check cleared (which in my mind means they SENT THE FUNDS). I called BOA today (06/26/17) and was told that another hold was placed on it because they hadn't received all of the funds. I confirmed that my old bank had processed and cleared the check last Wednesday (06/21/17) so that means they (BOA) have had my money since then and they have been making money off it and keeping it from my use. 


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I have had Bank of America for 4 years now. I do not know what has happened in the last year but seriously, they have manipulated my account to where I have overdraft fees every single month. There will be money in my account and they will hold back items until my balance is low and then send them through and charge $35. That's just one of the examples. There are so many ways that they rearrange your transactions that are going through. Let's say you have a balance of X amount of dollars. You make a purchase, then on your banking app it will deduct the money and tell you your new available balance. Well, that's where it should end, right? WRONG!


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I have been a BOA customer for years. I closed my accounts today, when I contacted BOA regarding $35 charges including a $35 "extended overdraft fee." The overdraft charges were for debits for less than $3. Yes. three dollars. And BOA charged $35 fee AND returned the item, and THEN charged a $35 "extended overdraft fee."


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I called to check on the authenticity of a check I received. The customer service representative told me it has cleared their fraud department and that I could use the funds safely. The check ended up being fraudulent and BOA took no steps to reimburse me. I am in the process of cancellation of my accounts. Do not use this bank. Remember their involvement with the housing bailout. Misinformation cost me $2,700.


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I called 4 times and given different numbers. Each call required at least 10-15 min. wait time. I am on call #4 and have been on hold for over 15 minutes. I just got someone to answer only to be told I need to call another number. Now waiting again. My call is in regards to an auto payment from my savings account to my mortgage loan. The most recent transaction per my online statement was made on June 19, 2017 for $265.97. The house was sold and closed on June 16, 2017. A representative named Madeline was finally able to clarify and provide me with the information I needed. Kudos to her, but why did it take 1 hr of my time to get this information??? Why couldn't I place an inquiry via my online account about this??? This experience doesn't even garner one star.


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People should short the stock for sure, whomever wrote the tech software for the company should not be there anymore. The website and its counterpart for the debit card is very discriminatory and always having problems.


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Have traveled abroad and twice on the same trip, been declined at ATMs despite having put a travel alert on my account. When contacting the bank - I keep having to sit on the phone for 20-30 minutes to wait on a customer service person to answer. Apparently the bank is always experiences higher call volumes than are typical as I have called multiple times. If you are going to have that much security on a card you need to staff up your call lines to help customers quicker as they may be somewhat stranded in a country while you try to save money by not hiring enough team members to address the issues. Another thought is to allow customers to clear fraud alerts on your website and not even make me call someone. What are the chances I am going to have both lost my debit card and happened to give out my online banking information for fun. I am thinking of switching banks - though not sure if any other banks will be better.


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I open an account with Bank of America with motorcycle accident check of $15.00. After two months I notice my balance was going down way too fast and that something was not right. $4000 dollars went missing from my account. I called and they told me that they were going to fix it. Never did. What they did was lie and closed my account.


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Opened an account online. Said I was approved within 5 minutes of applying for a basic checking account. Deposited a government check that night via photo. Three days later my account was closed. I called the technical support. The technician basically stated that in my agreement I said they are allowed to close my account for any reason whatsoever without giving a reason. I politely hung up. They are mailing me a cashier’s check for the amount pending. Just put a bad taste in my mouth. I would have liked to have known why they found me not a good fit for their bank. The technicians however were very polite and professional and that is why I gave it two stars.


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DO NOT ever use BofA! Refused to cash a BofA check because the month on the date was spelled out! SERIOUSLY! The owner "normally" uses only numbers for the date. This was after being informed there would be a $8 charge to cash a check drawn on BofA!! Waited and waited and waited as every transaction before me that seemed to need an override from management from the bank. Horrible procedures, refusal to cash valid and funded check, and outrageous fees.


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Because I am under 21, I am not required to keep minimum funds in my bank account. This surely can't be the reason for the closure of my account. Secondly, I was staying in my apartment, and I realized that I was not able to login to my account. My card was blocked. I called BofA the following day. They cut my calls thrice without giving an appropriate reason or telling me what had happened. I called the next day and they told me my account was blocked for the best business reasons. Seriously? BofA doesn't want customers anymore? I asked them about the funds that were present in my account and they said you could collect it in 3 business days from a nearby bank. Man! WTF? Had I been on a vacation relying on my card I would have been broke for almost 3 days. These people are so stupid. ** them. Never open an account with BofA.


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I love Bank of America BUT I just spoke with a supervisor in Las Vegas and it left the worst taste in my mouth. I mean it's one thing to do your job but to be sarcastic and rude with a customer is another thing. I felt like she was talking down on me when I was very nice. Like, you're not rich so screw you! I just simply explained I couldn't afford an overdraft fee of $35. It was overdraft for $1. Yes $1 and I have money in my savings. I assumed if anything they would just pull it from the savings. She goes to say, "Are you serious? We can't do that without your permission, we would have a lot of people mad in the world if we did that." I told her I had ASSUMED. She did't have to tell me that! "I have my PayPal linked to my account and this was a PayPal transaction that tried to pull the money" is what I explained to her. 


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I talked on the phone with Customer service preferred clients department in Arizona and Cesar was very rude and didn't explain anything about the interest charged to my account. I would stay away from Bank of America and I'm in the process of closing all my accounts with them now since they are rude and don't care about clients being with them 20 years.


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I'm on vacation in China. The fraud department cuts me off every two days. Ok fine, but don't put me on hold for 55 minutes. Two days ago it was almost 30 minutes. "Unusually heavy call volume" is pure BS. They just don't staff the call center. I've been a customer since 1989 but I've had it. They did the same to me in Paris earlier in the year 44 minute hold. I barely made my train. They do not care about you. Putting a travel alert notice with the bank means nothing. They still cut off card use. Ok but answer the phone. They don't bother to send an email alert until hours later so you don't even know until you taxi to an ATM. Service is pathetic. Save your apologies BOA, you don't mean it. What your reps mean to say is "this is company policy and we use a standard apology as if it were a mistake." It wasn't. "It's the way we do business."


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BOA charging me for a safe deposit box I closed over 4 years ago. I closed all accounts and gave keys back. Took my money & safe deposit box items to my credit union. I've written, called and even went there. Was told they will look into it, every year still get a bill. I'm at the end of my rope with the BOA constrictor!


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Pathetic customer service. They are happy to close/terminate checking accounts in spite of direct deposits. I was charged 12$ fee and customer service refused to waive off the fee for me. The worst bank in entire USA... They earn their profit by simply stealing customers’ money in form of maintenance fee and hidden fees. They do not care about their customers. They focus only on stealing money from customers and to make the revenue of 90 billion a year. Worst bank in entire United States. They should change their name as Blood Sucking Bank of United States... Please do not have any checking and credit card service with them... Try out other banking option.


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They charged me $10.00 per transaction withdrawal from my savings account. Which was a total of $50.00. When I called for a courtesy credit they wouldn't give it to me because of charges that were refunded due to their error 6 months prior on another account. I'm done with them and I wouldn't recommend them to anyone.


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Yesterday I have received a transfer with a little bit of money on my account. I checked my account and even did a screenshot of the money that I have available. Today however I checked my account and the money wasn't there. When I checked the info about the transfer (in the details) the transfer info was gone. Gone. Like it was never there. I am not crazy and I have a screenshot of the amount that I had yesterday and the screenshot of the amount now. I haven't used my card for a week and it's just ridiculous. How can a transfer just disappear from the account? Will I ever see this money on my account?


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I checked on my account and my pending payments were fine. The next day Bank of America had let a $1,000 check go through at the end of the business instead of paying 4 of my online payments that were due causing me four $35 overdraft fees equally to $140.00 instead of sending the check back. I knew the check was coming but it was not pending at the end of the day.


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From 05/31/17 thru 06/03/17 the B of A online Debit Card could not process fund transfers. This account was created by my State unemployment department, for the purpose of providing unemployment/disability payments. I am recovering from cancer surgery and not able to work at this time. On 06/03/17 at 6:37 a.m. my time, I called the Customer Service contact number listed on the B of A Debit Card website. I was required to enter part of my account number, the last 4 digits of my SSI, and my card security code in order to connect with a representative. The rep had no information why the online transfers were not available, nor any indication when they would resume. She offered to transfer me to another department to handle my transfer, and then required answers to 5 different personal/account/security questions before transferring the call.


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In 2014 Someone somehow hacked into my information, changed the email, deposited a check by screenshots from a phone and I am being accused of fraud, no money was lost to BofA and I have PROOF that it wasn't me. And they refuse to clear my name.


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I've had a checking account with BoA for 2 years. I didn't have any problems at first but the past year and a half (Since I got married and added my husband to the account) we've had more fees than I can count. I thought I was crazy and really bad at bookkeeping because the account balance never aligned with my register/ledger and our account would always go into overdraft and we would be charged fees on fees on fees. Today it happened again and I've had it! What people say about them rearranging the transactions and them showing and then disappearing and then showing again when your balance is low is TRUE. They're always rearranging our transactions and changing the dates they posted. This bank is a SCAM. We're switching banks immediately and closing our accounts with them. I will never recommend them to anyone, ever. They need to be sued and be permanently closed.


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They arbitrarily started charging $12 a month fee on my savings account. When the account was opened, in order to avoid fees, I could maintain $2000 daily balance or have a minimum amount transferred from checking monthly, which I have done. Beginning in November 2016 the fees started & have continued. Nov, Dec & Jan my daily balance was above $2000. I had the monthly transfer & I was still charged a $12 fee. The best the incompetent customer service rep would do on the phone was credit back only one of the charges, even though it was obvious I had maintained the balance where she said it needed to be. These people are pathetic, thieves! I have closed the account & moved savings to Wells Fargo & the other 3 accounts I still have with BofA will soon follow. Will never do business with BofA again.


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They charged my twice for same amount. When I requested to refund me. They refunded that amount to my checking and put back to my credit account. It means they didn't refund. Instead they cheated me. I have to pay again that amount what I supposed to get back. They are big cheater, never trust this bank.


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I purchased a cashier's check from Bank of America on 4/27; it was for a total of $1850 for a security deposit on my new apartment. After transitioning and packing, the cashier's check was lost. Bank of America refuses to cancel the check and reimburse me. They initially said I would have to wait 90 days. After filing a complaint and informing them that the check is void after 90 days (which means they are doing nothing and it is not feasible for me to wait 3 months to move) I was told by the branch manager that they could transfer the check but it would need to be made out to the same payee. Since I was supposed to move in to the apartment on 6/1 and NYC real estate is super competitive, it will not be the same payee because I will not be moving in to the original apartment. There is no NYC landlord willing to wait weeks for a security deposit.


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All these people do is take your money. Banks are supposed to be trusted with your funds but apparently you cannot trust Bank of America. My husband and I received our refund check almost 2 months ago and we usually get it direct deposited into his account. We received almost 20,000 dollars. My husband called Bank of America before he deposited the check in the account if there is anything we have to do. He was told that all that has to be done is to sign our names on it his first then mine and we could deposit it. Unfortunately the representative gave us the wrong information and the check was supposed to have been mailed back to us, we didn't find this out until my husband spoke to someone almost 2 days later.


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Bank of America is the absolute worst! Right up there with DMV, Comcast, and Verizon. My son had his card stolen and the card was used at a 3rd party ATM. So we went to the local branch to file a claim. My son, **, longer hair (which he donates for Locks for Love, the cancer charity), and a tattoo on his right arm, was looked at like he just attempted to rob the place by the ** American branch manager. My son, goes to school full time, and works part time and had approximately $270 in his account. $263 was taken out, $260, plus the $3 fee for using a non-Bank of America ATM I'm presuming. Now, a couple smaller amounts have started to bounce, because he used his card before it was stolen and had not cleared at that time. 


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I am not new to banking because I have worked in the world of finance for 14 years. So, I understand, by reading some of the complaints, some people just don't get it. Well, my story is simple. I have never overdrafted my Bank of America checking or savings account. On Friday, May 5, 2017, I logged online, in the midday to look at my account because I was planning on going out for dinner that evening. What I discovered was that my login credentials were not working. This positively puzzled me.


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I got an overdraft fees and didn't get any notifications. (I double checked all my emails again today!) My birthday was the end of April and all my CC payment due dates are close to the end of the month so my financial can be monitored by monthly basis. On May 2nd after my weekend birthday was, I went to work and checked my BoA account online to find out that I got overdraft fee 2 times! Two times of $35 ($70) and I was glad that I checked my checking account. I quickly transferred my money from my saving account and started calling the BoA customer service.


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Well I call on May 3 report about losing my wallet and my atm card was in my wallet and they told me that they would review it and make a decision. So I call again on May 4, 2017 and customer service was very nice and patient and before she transfer me she told me she would request them to put a rush on my claim. Then fraud department was also nice and understanding and told me give them at least two more days. So far so good. I would update what they decide.


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Horrible! When I say, “Horrible,” I mean HORRIBLE!!! Today I write this letter in sadness, anger, and frustration. I visited 3 of Bank of America's branches and was turned off by the absolute appalling service. I waited in line for almost 30 minutes with nearly 20 other people who seemed to be wondering what was happening. While in the line I could see the frustration emanating from their faces. My anxiety was at a peak. My patience was at a low. After speaking with a branch manager I was basically told to: suck it up, this is the future. Either bank online, use an ATM or bank someplace else!


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The location I went to was Buffalo, NY 14214 and they literally have only 1 ATM machine. The line was long for the machine and the wait was even longer to just withdraw money with the teller. Terrible customer service. Overall it was a bad experience.


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As a merchant, the level of service provided by Bank of America has gone from fair to terrible. Compared to other banks in the area their Saturday hours are shorter, understaffed at teller station and no merchant window. Today, Saturday morning I walked in, 12 deep line and two tellers. No merchant line and several employees looking busy but NOT helping customers. I stood in line for about 5 minutes and approached the lobby greeter. The employee in the lobby (greeter) didn't even do that and when I said I just needed to make a deposit (no cash)... He gave a response... "Sorry no merchant window, there is nothing I can do to help you". I directed my frustration at the bank, not him personally and left to try to find another branch with better service (i.e. A better employee to customer ratio). There was another customer/merchant there with the same feelings... He also left. I dislike banking with them and will be moving my account.


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My mother-in-law passed away in September of 2016 and has a trust checking account with Bank of America. The point of setting up the trust account was to avoid probate and for the trustee to have immediate access to the funds. Bank of America has insisted that they need the probate information and that my husband write and have notarized a letter giving himself permission to access the account. The documentation was sent via certified mail in December of 2016 and BOA said they didn't receive it even though my husband had the documentation that BOA had received it. 


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I would not recommend Bank of America due to the fact that I deposited an opening $300 and bank account on Friday. By Saturday morning all my money was gone except for the few little dollars I had already spent. Kohl's customer service be there for told me that there would be a 10-day waiting period to receive funds back on my account but they would put in an expedited which would apply to my account on Tuesday. Heard anything back Wednesday for nothing. Go back Friday. They're telling me nothing. On Thursday I had called and complained about another fraud case of where I put $2,900 in my account on Monday night. The next thing I find out $2,500 is missing and now I am left stranded out of town with no access to the $3,000 plus I had put into the account where in which I've only spent $500 worth and rest of it I have to wait almost 2 weeks to get money to go home.


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We have had a account with BOA for a long time. They are always playing with our balance. We will have a check or debit card payment clear. Then a few days later there is no record of it and the money is back in our account. Then a few day later it taken out again. When the balance drops lower. I have talked to our branch manager. He said it could not happen. And if I could prove it. So we started printing out our statement a few times a day. We took it in and showed them. Was then told the we could have made that up. It did not match their records. Was told that the screen online is not the same as what they see.


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Bank of America is a rip-off. They conveniently rearrange the order of how transactions are processed in order to charge multiple overdraft fees. Last night at midnight my account was positive over $36.00. This morning at 6 am $23.32 worth of transactions were pending. By 9:30 am, a check for $150.00 was pending as well $175 in overdraft fees because BOA had rearranged the order of how the transactions are being processed in order to charge additional overdraft fees. When I called Customer Service I was informed that they would not reverse the fees. 


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I deposited a cashier check from a big NY bank, and BoA put a hold on it for 7+ days claiming that it look suspicious. If so, a phone call could authenticate the check in a matter of minutes or hours, not 7 days. Not only that, BoA initially gave me credit for $300 for that check while it awaited clearance. Next day, BoA took away that $300 credit! I complained, the $300 credit was restored, then 2 days later, got taken away again! And when my account balance dropped below $1500, I incurred a $12 maintenance fee just because BoA sat on my check for 7 days! I have been a customer for 30+ years, never had a bounced check, but that's how BoA treats its long time customers. BoA = Bucket of **. Better put your money in a credit union than BoA.


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As a airline pilot I choose Bank of America due to the many ATMs in the airports. However I've had nothing but frustration and disappointment with this bank. I was issued a temporary debit card when I opened my account. What they don't tell you it expires within 30 so if you haven't gotten your permanent one by then you're screwed. They cannot reactivate it remotely. So I was traveling and they said they would rush me a new one that would be at my hotel the following day. But of course it never showed up. When I called back they said it would be three days for express. Basically leaving me without any access to my money. They have no desire to help you. You're just a number to them. I'm closing my account and going to another bank. Do not bank with them. Go to another bank. Remember you're just another number.


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On Friday, April 14, I made a deposit in my BOA account of $200.00. The ATM machine made that money immediately available. I was waiting for that check to pay some small bills I had. I paid my telephone and my son's. On Tuesday I realized that my account was Minus and they were asking me to pay immediately or face a fee. I check up and my check appear as a deposit but in HOLDING. Since I had not more money and I had a check already there I wait, thinking that the check would clear soon, but this never happens. Today is Friday 21 and the check is still in HOLD. I spoke with the friend of mine that send the check from his Citibank account and the check was clear on Tuesday, they get the money already from his account. I am a poor retired person, I believe they don't want clients like me, poor people. They are ruining my little account.


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BANK OF AMERICA ARE SCAM ARTISTS!!! My husband and I have had thousands of our HARD EARN MONEY TAKEN RANDOMLY!!! We have always maintain a high balance and live comfortably. That was just an agreement we would always keep a certain amount in our account so that we are always comfortable and have backup money! Well recently we had spend a lot of $$ due to emergency that we had no choice but to spend a lot of what we had. Well we still had money of course but one day I wake up to look at our account to see it's in negatives??? But there was nothing they could was said. Well the negative was ONLY literally a few dollars. But all of sudden BOTH ACCOUNTS were charged negative again and it didn't even say why!!!??? And they supposedly have nothing on their "records". 


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Hold times are absurd. After 25 minutes on hold, they then transferred me and I am on hold again for another 30 minutes. They do not have online chat help. Basically they do not help!!! The original prompts are incomplete and inaccurate. Horrifying business practices.


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I live in the LA and at the moment I pretty much living paycheck to paycheck. It's frustrating I don't do direct deposit because they charge me for it which is ridiculous already. I hate how long it takes to clear a check. I deposit at the ATM because with my schedule the banks are not open when I go in and get out of work. I deposit it on Friday and I only get a credit of 100 dollars or 200 and for the rest of my money I have to wait 'till Tuesday or Wednesday the latest. It's pathetic. And I tried that mobile checking and it takes a whole day to clear. I've had other banks that did it right away before (I didn't like that those other banks were easy to get hacked or something that's why I changed to Bank of America). It's crazy how they charge for almost everything and they take forever to give you your money.


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Bank of America robs people completely BLIND! I wish this site had rating button equal to 0 stars for "IT SUCKS!" This bank is the devil's abyss! They excessively charge fees and are obsessed with keeping the bank rich while their customers stay poor simply trying to keep their accounts intact. No surprise they keep getting sued. They reorganize transactions by dollar amount instead of the order that the transactions hit the account. I tend to find from experience that if you're ** and have under $1,000 in your account, they treat you like CRAP!! One day last year in July, I had a check deposit for about $38,000. So... if you have the money, you're NOW "Mr." or "Mrs." or "Miss." I was still scrutinized at the Teller, me being **, and having that much funds (was some of my 401k monies) was asked to show driver's license, debit card, and a third form of I.D. 


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I have my bank card connected to a card to be used at a convenience store to get .10 off per gallon of gas. It hadn't come out of my account and when it did I was overdrawn. One was for $6 and the second was for $7. For each transaction, I was charged $35. So for a mistake of $13 I have to pay $70. I was told by customer service that if you are over $.01 then you will be charged $35. That is ridiculous!!! There should be a limit as to these fees. I tried to get them refunded but was told no. So much for customer service...at least I'm not traveling on United Airlines....I guess I would have been dragged off!!!


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Their customer service is the worst. My account has been compromised twice. This last time someone broke into my account and changed passwords. Called and called and got the run around via their series of rerouting my calls. Finally got put on hold with a supposed 10 minute wait which turned out to be over a 30 minute wait. All the while, my account is compromised and I cannot log in. WORST CUSTOMER SERVICE EVER. WORST BANK EVER!


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I receive wires regularly from my Broker. On Thursday I was set to receive a wire that never appeared in my account. I called my broker and they gave me the confirmation # and surely it was sent on Thurs. Spoke with Bank of America on Friday off and on for 8 hours to get to the bottom of it. Long story short, "We have placed a hold on it for a review and there is no timetable when it will be released." Well the problem is this is this is my paycheck and I have bills. How can there be no accountability? How can this be legal. Now they are starting to charge me late fees for minor charges as low as 1.99. This should be a lawsuit and illegal.


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I had someone steal my debit card from me and use it where they wanted. I filed a dispute stating I did not authorize these charges. BANK OF AMERICA DENIED THE CLAIM. I never got my money back! They just let a criminal steal my money and get away with it. Stating "The charges were done locally" and "You had your card in your possession" basically calling me a liar!!! I was like you dumb **. I told you people I DON'T KNOW WHERE MY CARD IS?! Do not bank with these people! They don't care about their customers!! I'm out almost 500$ of fraud charges now and they don't care!


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I have an account in Bank of America since 2015. 2 days back I got a call from Bank of America regarding some insurance policy. I said that I am not interested... even though he is trying to say something and I said sorry. Up here everything is OK but end of the call he said, "** you"... and disconnected the call. This is the not way to talk with customers. I complained to other officer but still I didn't get any reply from them. This not good!!


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About a month ago I filed a claim for a bunch of international charges on my account that I have never heard of nor ever purchased anything from and the total came to approx $3000. I was told I would receive a provisional partial credit for the amount of the charges and the rest would follow a few days later, however it was not that way and I still have not been reimbursed for these charges and it's been almost 3 weeks now and I have been given the runaround so many times. 


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On Feb. 22nd I closed the BOA accounts. Even though they were closed, they decided to accept a payment from SSI (instead of bouncing it back). I called BOA (over 20 times) to be told that the money would be released 5-10 days, then 5-15 days, then 5-30 days, and now 120 days. The local Social Security office even called while I was there and they were told that yes, BOA has the money in their possession and no, it would not be released for 120 days as per their policy. My account was clean when it was closed and I didn't owe the bank anything. The SSI is for an 11 year old child who fell into a bonfire, has had over 600 surgeries and procedures and just had another partial amputation surgery.


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I contacted Bank of America as I could not access my online account. After a lot of talking I was told that my account was frozen due to some reason they could not explain and had to close it. When I asked them to return my money they said that they had no idea when I could get my money back. I have bills to pay and I don't have any other financial institution where I can get funds to pay my bills. It is a very terrible and ongoing case. There is no one to answer or take responsibility. Very bad experience. Not expected from Bank of America and I am having my dealings with them since 2004.


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I've been with Bank of America since Jan 2017 and I hate this financial institution. They are scam artists and steal money. I've never seen a balance like they run deposits are at the bottom of the page and somehow my money is always disappearing. Just like tonight I deposited 440 and had the money in there and went to get something at Walgreens and it's saying I have a -balance and I can't purchase my items. Hello just 20 min before the money was there now it's saying I'm a -658 in the hole. I haven't spent that much money combined in weeks. Where did my money go. 


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I go to school full time, and BOA stole my tax return. I had a negative checking account that wasn't even linked to my savings account that was supposed to receive my funds. My return was supposed to be credited by direct deposit from the IRS to my savings account. The checking account I had overdrawn to help pay bills months earlier. I have had charges of accounts before and know that they will collect the debt through normal channels, but this they literally just auto-debited out of my account.


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My greatest mistake that I'll forever live with is opening an account with BOA. I was full of confidence when I walked into a BOA branch to open an account not knowing that will be the worst day of my life, I just arrived from Africa some 8 months ago and I used to hear how great BOA is not knowing it's completely the opposite. I walked into a branch to open an account and it took over an hour to have an account opened. The lady that attended to me seems new on the job and doesn't even know what she was doing, I gave her my email address and phone number and all other information she requested and after making deposits through the ATM and setting up my online banking, I headed home. 


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EDD debit cards - My experience started with B of A due to I was in disability for 2 months and had to get my payments from the State of CA via a Bank of America Visa debit card. Unfortunately my card was recently compromised and someone stole $1123 of my disability payments. As soon as I discovered the breach on my debit card, after my card was declined at a gas station on 3/25/17, I contact the customer service number and spoke with a Jessica 3/25/17. She informed of 3 separate withdrawals on my card that occurred the day before 3/24/17 and one on 3/25/17. All of these illegal withdraws happened in another town, another county. She also informed me I would have to wait till Monday 3/27/17 to file dispute, and she would not give me dispute contact number.


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Remember the good old days when you pulled into a service station to get gas and they would just about rebuild the car wile you sat inside? Walk into a bank and bankers were just roaming around waiting for your arrival? Gone. Gone. Gone. At B.O.A. This week I made a appointment at B.O.A 9 am, once a year I needed to have a document notarized, a five minute job... not at B.O.A.!! I was told to come back later or go to a other branch across town. Now I am a elderly, disabled man in a wheelchair, just lame isn't just lame!!! I told that person, "I made the appointment a week ago. Why didn't I get a call before I wasted my time and effort to get there?" No comment. 


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Bank of America is going down the drain. They keep getting worse every single year. I have dealt with horrible customer service that would talk over me and end the conversation about them taking my money through the ATM and then it took my money saying that there was an error when I deposited the $3,900 and they only credited 300. The customer service tells me that "An ATM machinist will be going out to the ATM to fix it and give you your money." So I go and sit there for 3 hours and nobody comes. So I called Bank of America back and they said that they would not be able to give me my money back. They are not allowed to do that. And then I was on the phone for an hour and a half waiting for app manager to tell me what I need to do. And I have to fill out a claim and wait until three days for them to review this and confirm to get my own money back. 


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My mother wrote a check to my account to pay my rent. I then purchased a cashier's check to make the payment. Days later after the check had been cashed, Bank of America then put a hold on my mother's original check sending my account negative. The hold was set to be released in less than a week, but it never happened, and my mother never received her money back. After that I was blocked from viewing my balances for my credit and debit accounts and a hold was placed on all of my banking. When I called to find out what was going on, I was transferred multiple times and finally an incredibly rude customer service representative told me that my accounts had all been closed. Specifically he acknowledged that there was nothing I could do and that they would be closed immediately. Just yesterday I was told that my accounts are all still open, my credit cards have been billed for late fees and I'm completely astounded.


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DEBIT CARD SCAMMED. FRAUD FRAUD FRAUD. We contacted BOA for 3 weeks and have been told nothing but lies. BOA does everything possible NOT to pay. The risk department and customer service gives you the runaround and never told us the process. We were told that the account had be closed. My son was told his direct deposit would be mailed out to him in a check, they lied. BOA did not close the account. They left the acct open to take the direct deposits to clear the balance caused by FRAUD. $1200 TAKEN BY A STRANGER AND THE BANK TAKES MY MONEY.


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I started out at Glendale Federal Bank about 28 years ago, taken over by Barnett Bank, taken over by Nations Bank, now Bank of America for about 20 years now. I have NEVER had a problem with this bank, I have never been charged any outlandish fees. I am a premier customer and I get an additional .75% back on my BofA Visa card for a total of 1.75% on everyday charges. If you run your accounts properly they are a FANTASTIC bank. Best bank in the USA. What I read about most complaints is from people who screw up their own accounts then blame the bank, is that the American way?


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I am SOOOO lost on where to begin. Due to my husband's torn ankle, he is in constant pain especially standing in a factory for 10 hrs a day! It didn't really start to bother him until these last 6 months. So in order to help my husband with some of our bills & finances, I posted a Babysitting Ad on Craigslist. I have a copy of that innocent, true & sincere posting as well. I was just thinking 10-20 hrs a week (if that), even 5$/hr... Just SOMETHING to help my husband & I's TERRIBLE financial situation.


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I was a Bank of America account holder (checking) for approximately one year. Recently, I deposited a check from a customer related to my business, and a direct deposit. There was a hold on my account for $345.00, and my deposits totaled close to $900.00. Bank of America credited both deposits as scheduled and then without warning, took the money back and held all funds for no reason. I was furious. 


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I have been with BOA since 2004 - with excellent credit scores and on time payments. Surprisingly on Feb 24th 2017 at 0808 am as I had stopped on my way home to do a deposit towards a payment to my credit card (Apparently a new feature) introduced to me by Chris **, a relationship manager at the local branch in Chapel Hill. To my greatest dismay, the machine did not complete my transaction nor returned my monies. I received a slip urging me to call the number and report to claims. Despite me following their instructions and doing exactly what I was asked to do, and compounding to the many trips to the branch and phone calls - I still have NOT had any resolution.


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I had a account with BoA, a checking and a savings. I had it set up that every month I would transfer so much into my savings. On March 11, 2017, I tried to go online to see what my balance was. I couldn't sign in and when I did, I continued to get a message that my account don't exist. So I called the number provided. I was told that my account was in the process of being closed. I told them that my paycheck was suppose to be deposited. The bank rep named Aletta (always get a name) and she said that they can closed my account anytime they want without giving a reason and when I opened my account I signed a document stating that. So I went a branch and talked with Dominic (Bank Rep) and he called the risk management department. They said that I would not receive my funds between 10 to 15 days. 


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I deposited a check at about 12:30 p.m. on March 6, 2017. I checked my account the next day, the money wasn't there. Then I noticed that I had $14 in the bank, but they charged me a overdraft fee for a credit card charge of $4.19. So, I go to the bank to find out what's going on. They put a hold on both the check and the cash that I put in the day before. I asked how they could put a hold on cash, and the woman admitted that they made a mistake. But they put a 7 day hold on the check. That check cleared a week ago from the man's account that wrote the check. Here it is, 8 days later and the money still isn't in my account. So, it makes me wonder, am I dealing with a bunch of thieves at BOA? Where in the hell is my money?


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Don't ever use this Bank. They charge me more in interest fees than my regular payment. Then when you call them they will take off about 300 off your next payment but then add it onto the next payment. BIGGEST RIP OFF. CAN'T WAIT TO GET RID OF THIS CRAP!!! Never use this bank.


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I have many issues with BoA, but the biggest is when I write a check to someone like the Gardener and they go to the same branch I bank with and are told they can not cash the check because they don't have an account there. Unless they want to open an account with my check, then I got to go get the cash to pay him. Come on BoA it's my money not yours. They do this often, but not always, I guess it's up to the teller, maybe they get a bonus for new accounts?


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So I messed up my routing number and or account number this year while filing my taxes, in return they sent me a check. I deposited it into my BOA account VIA mobile app. That same night I went to see if my funds were available only to see my account said negative 888,888.88. I was like, what in the world. Needless to say I reached out to BOA right away! No one can tell me anything. Be mindful this was Friday 3/3/17. Today is 3/7/17 and my account is still saying -888,888.88 and although my funds may be available today the "fraud" may not be removed for another day or two so I may still be locked away from my money until 1-3 business days! Like really? 


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I typically get paid every Monday. This particular week, my employer paid me on Friday so that I could pay a bill that was due. Anytime I go into my local branch to make a deposit, they always recommend using the ATM because it's faster, and it would save me time by not waiting in line. I started doing this, and haven't had an issue... until today.


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Bank of America placed a 10-day hold on my payment because I paid a different amount than I usually do (the balance of the account vs. minimum payment). I had made the payment on Monday, it cleared my credit union on Tuesday, and I made payments using the credit card. On Thursday, I called them because there was no available credit even though I hadn't reached my limit. I called them to no avail. I closed my account.


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I have been a Bank of America customer for a decade now, in Albany, Oregon. This past year they closed the local branch and NO LONGER have ATM available within our city. Causing many overdraft fee. They are unwilling to remove these even though it is 99% due to unavailability on their end. Making an avalanche of other financial issues. They have hour long wait times to speak to an agent, with no resolution. That's what is called, "THEFT BY A BUSINESS", no access to ATM or TELLERS. Dangerous highways to the nearest banking center makes adding funds impossible. I think Albany, Oregon customers need to be reimbursed all overdraft fees due to bank fraud. Making it impossible for non-driving, sick, old, and poor people to use their funds and bank machines seems undeniably WRONG.


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Please never deposit any coins with Bank of America. Now in the new system they have to ship out your coins before transferring the fund back to your account. They do not count your coins before shipping out. The last two times I went to deposit my coins they cut me short. I'm make sure I count 3 times before taking it to the bank. The first time it was like a nickel short and this time $3.70 short. I suspect someone is taking my coins before shipping them out.


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Today I went to the Elm St, Westfield, NJ branch to make a deposit. I went through the drive through. The deposit was for $54,346 and I was given a deposit slip for $346. I'm not sure whether to chalk this up to human error or to chalk it up to fraud!


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I am a small business owner. I was sold credit card processing thru a sales person Jaduious ** at 804-515-2973. He told me my rate was 1.67 0/0 and that was it. I went line by line over the contract with him. He assured me no matter what card I took the rate is the same. Well after my first transaction of approx 21k I was charged over $2300.00. I didn't think I had a partner. I called the salesman and he never returned my calls. I called customer service department and they said they would have a manager call me back within 24 hrs. What a joke. A week later I got a call from a manager who said Jadiuous made a mistake and they are not willing to make a adjust. STAY AWAY FROM THIS COMPANY.


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I got a check from my insurance company progressive due to a accident I had, I put the check in Bank of America on the 1/12/17 so I can pay for my car, bank of America close the account without any notice. Now I can't get my car. They told me I had to get prove from progressive. They give me the letter that am the person they issue the check to. I bring the letter to a local bank near me. They fax the letter to Cindy **. She told the teller in the next 24 to 48 hour they would get back to me. Up to now. I call them every day asking about my check they told me they send it to the back office. Right now I need my car for work so I can feed my family. My job even threaten me about fired due to my attendance all because of my car. Today is the 2/09/17 and I need my money.


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Bank of America failed to update my mailing address and billing preferences, as provided. Therefore, when you moved across the state, we did not receive our statement/bill. I received a call from BofA, notifying me that they had not received our payment. I made the payment on the spot, and again had to instruct them to update our billing info. They acknowledged they did not update our preferences, as we previously requested. Yet they still proceeded to report us as a Late Payment on our credit report. They are now refusing to remove the negative information that is negatively affecting our credit. LOSERS!


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I have put up with the high fees for years now but today was the last straw. My balance never actually reached below $0 yet I was still charged with an overdraft protection fee ($12) plus they took money out of my savings (almost $15) to "cover" an overdraft that wasn't even existent at the time. Now I get hit with another $10 fee because they withdrew from my savings! 


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I opened a new account with a different bank that sent Bank of America a notarized letter to close the account and transfer funds. Of course they didn't do so. I acquired over 500.00 in fees for the account that was suppose to be closed that they never closed. Really, really angry now. They say that they wouldn't close the account. The letter gave the bank legal notice to work on my behalf.


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The customer service agents are not ready to help when you are in trouble. The entire system is failure. I do not know how this country still keep doing business with them. Really ** people always trying to cheat customers money. Simply following computer they don't have brain at all, no sense too. I deposited the check. After 24 hrs the money was available to spend, but two days after they are pulling back money from my savings account. This is totally ridiculous. Now they say that cannot collect the check. Really stupid people.


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Don't use this bank if you are gonna send/receive, PayPal, or buying online stuffs, they charge you the overdraft fees up to 4 times/day $35 each. NOTICE: they give you no time to deposit the money, they charged me 3 times $35 in a night (I got $4k in my bank, for some reason all my money was transferred to another account). Other banks like Wells Fargo or Chase will give you 3 days to deposit the money.


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On 2/1/2017 I got an alert from Bank of America that my checking account was below the limit I set on my account. I noticed 2 payments still processing and went and withdraw cash from another account and deposited into the account. After the transaction I obtained a receipt that showed the cash amount I paid into the account and my current balance. Surprising the next morning the 2 processing transactions, which were still processing 3hrs after the cash deposit, cleared, the cash deposit shows processing and BA charged my account $35 overdraft fee. I called the customer service on this regard was told, they cannot do anything about it. If the transaction is still processing can the bank charge overdraft fee, since the customer made cash deposit into the account while the transaction is still processing?


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I manage a small business and EVERY SINGLE TIME I get paid by a client, I am charged a $15 transfer fee. That's not all! I also get charged over $35 every single time I get paid by an international customer + the other $15 transfer fee. How is one supposed to make money when your bank is literally eating it all up. That's not all! If you get on BOA, expect to spend at least an hour and a half on hold on the phone with them if you ever want to get anything done.


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Purchase Protect Via Credit Use- I purchased 12/23/2016 a cell phone 5S on eBay and it turned out to be defective. The battery inside was ready to blow up and we were instructed by Apple iPhone company to remove it ASAP. I contacted eBay seller trying to resolve to no avail. Tried going through eBay return no way because I removed the dangerous battery they say it is not in its original condition. PayPal same thing and Bank of America denied my dispute as well. I have been a long standing customer of Bank of America and since they were not willing to assist in this in any way I said to close my account. 


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My 17 year old was a victim of fraud on her Bank of America checking account. I am jointly on the account which was set up 2 years ago when she was 15. We received no notification of the fraudulent activity, but rather the account was closed and daughter's information was sent to Chex systems. I asked them if this was the normal process for fraud without doing any investigation and they said yes. I have filed a police report, as well as a report with the FTC. Because Bank of America has sent the account to Chex systems my daughter is unable to get another account with any bank. I am still in the process of trying to get this situation settled. Bank of America's customer service has been awful to say the least.


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Now when I go to the bank, I'm in a line waiting with maybe 6 other people for at times up to 20 minutes or a half hour. We all complain to each other that this is a new phenomenon, that they've reduced the tellers down to only one. Bank of America execs are probably sunning themselves in the Caribbean, while we are in line so they can save a buck by not paying tellers. The manager told me they want us to use the ATM. Only I deposit cash and the ATM spits it out and apparently a small percentage of the time it actually takes my money and then chokes up so I have to spend a half day trying to call B of A. I'm changing to Chase.


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I have this account with BOA since about 2011, it's no monthly maintenance fee when I opened this account. As I remembered, I had never been charged monthly maintenance fee on this account until Oct. 2016. I met with BOA associate and discussed to close some of my BOA accounts in their branch in Vienna, VA about June 2016. The BOA associate mentioned these accounts were old product in BOA, without monthly maintenance fee. Most of the new product charged monthly maintenance fee. So I canceled to close the account.


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Horrible, horrible bank with multiple hidden fees!!! An absolute rip off!!! Stay as far away as you can...the customer service is a joke and they set their fee system up to rape their customers! WARNING!!! It should get negative stars!


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Mobile deposited check into my account. BOA, did a standard 2 days hold. Gave me the 1st $200. I'm like ok. Then 2 days later, the day the hold is to be released and my large deposit made available to me. BOA, placed a new hold on the check, removed the $200 from my account and never notified me about any of this. I tried to make a purchase and was declined. Call BOA, they advised me that their system indicated that the check I deposited was going to bounce. Funny thing is, I wrote the check from my other bank. Guess what, it didn't bounce and cleared the account. BOA, doesn't care. They refused to remove the 9 day hold from my account. Needless to say, I will be closing my account and using my Credit Union. I hate you BOA! Rot in hell... Seriously.


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Directed by the state of NJ to switch to Bank of America. I got a 4 year card that I didn't keep in my wallet. When I got the next 4 year card I kept it in my wallet. A year later it wouldn't scan in the machine possibly because the card was scratched. This happened at the Westwood NJ branch with all 3 of the machines. They gave me a new card in the mail and no one at the Westwood branch would help me. 


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My husband was dying of cancer and he pushed himself to be sure he got ten years in teamsters so I would have a pension. Well the pension is only $38.00 a month and it's direct deposit into Bank of America account him and I started in 1991. He passed away and the pension had been going into that account then about five or more years ago Bank of America just started charging $12 a month on the account because balance too low I never changed the account. They just started charging this so they now take $12 every month out of the $38.00 pension. I have tried to find out where the pension comes from to change it to another bank but they have refused to cooperate so they are monthly just taking $12. They are rip off and hopefully someday something will be done about them.


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I just opened a savings & checking account in the beginning of December 2016. I made at least 3-4 deposits since and upon trying to make another deposit on Friday 1/20/17 at the atm, I'm being prompted that my account cannot be found. After several unsuccessful attempts, I went to check my online account and cannot log-in. I call customer service and was told that they made a business decision without explanation to close my account. No warning, no notice, just up and closed my account. This is horrible business and another reason popular trust in the banking system is fallen. I will never give my money to this bank ever again and I hope everyone moves their money out to a bank that has better practices.


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I have been with BOA for almost 10 years. In the last few years, things were going well until I struggle financially. Things got better. I was able to manage my accounts better and continue using the e-bill system. Last year, I noticed that I started accumulating a lot of overdrafts. I thought that I needed to go back to controlling my finances better. This month, I starting taking pictures of the e-bills I was sending out because I noticed that e-bills were not getting posted when I requested them to be posted on my account. As a result, after taking pictures, creating an spreadsheet, etc. that some of the e-bills were not getting withdraw from my account as scheduled.


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My husband account got hack. They gave us money 80.00 and didn't not tell us they would take it out. How can they do this? Go in someone account and use their debit and take out. I try to talk to them and told me there nothing I can do. I had pay bills and now I'm going to be late. Things shut off cause they had to take out. I not trusting these banks at all. Now I'm overdrawn 26 dollars cause of this. It's not fair at all.


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I have been with BofA for several years now and I absolutely hate them. They always charge either a maintenance fee of $12 or overdraft fee of $35. This is absurd! What bank does that?! Oh wait, BofA does. When I was a full time student I had no income and so my bank account would go lower. Now that I'm working, I don't even want my money being put in this bank account cause they would find every possible way to take it. This is **. I'm going to take the remaining money left in my account out and closing this account. I hate BofA for taking my money for stupid fees. DONT USE BOFA.


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I joined this bank in November or so. My boyfriend was depositing money via one of the ATMS and the atm malfunctioned. He reported it and told me it was $608 dollars. They placed a claim and only refunded $308 dollars. Spoke with them about that and they said I would have to set up ANOTHER claim. Second screw up was when someone stole my debit card information and used it at an ATM three times back to back. There was also charges for ATM fees for looking at the balance. This all happened at an ATM at a casino I've never been to. I placed a claim for it. It was denied because they did not use the card again. I would say they didn't because after checking the balance and noticing the card was locked AND there was no money left in the account, what would be the purpose of trying to get more money out? Bank still denied the claim. Closing account asap. Reps at every Bank of America I've been to are rude anyway.


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I had lower back surgery on November 29, 2016. I've been on disability for a while. I get an email from BofA stating my account was below 25.00, I immediately called in disbelief. A creditor from 1994 put a levy on my account, I'm clueless to know who these people are. Anyway, I called Bank of America and couldn't speak to legal department because they don't allow you to speak with them. Well I decided to go into a branch and mention what the state of California says about levies on disability and Worker's Compensation benefits. The state of California doesn't allow levies on monies that are from a Worker's Compensation or Disability case. 


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My son called me in December of 2016 and asked me to help him by making a payment on his Bank of America credit card. I made one payment and figured that was it. On January 6th, I found a debit from Bank of America for $240 against my checking account. I called in to complain and get the charges reversed. After talking with the representative, I decided to help my son's badly overdue credit card by allowing one more payment. I told the representative to make sure this was the last payment and he assured me it was. I should have known better.


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My spouse and I have a joint savings account in which we maintain a balance of over $10,000. I was encouraged by an employee at my local branch of BOA to switch my account from e-banking to a higher interest checking account. He assured me that I wouldn't be charged monthly maintenance fees, so I did as he suggested. For three months after switching, I wasn't charged any monthly fees, then suddenly this month I was slammed with a $25 fee. I didn't receive any notification about this of course, so if I hadn't checked my online banking statement, the money would've been taken from me without my knowledge. 


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On Nov. 11, 2016 my husband went to Bank America at Northport, Port St. Lucie, Florida where we have had an acct. since 2002 to just cash a $25.00 money order only! He had to insert the debit used to ID him and our acct. He got the $25.00 and left. Several days later he was checking our online accts. and noted $600 taken from our checking acct... the same day as he cashed that money order. We immediately went to the Bank and the manager, Tina ** advised us to contact the local Sheriff Dept. and file a report and they would check out the bank cameras and get back to us. We filed the report with St. Lucie County Sheriff Dept. The Bank manager assured us we would be ok and get our money back.


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I preordered two Nintendo Switches from Target, retail $299. Bank of America DECLINED the charges due to some concern about fraud and the transactions were cancelled. My credit is excellent, well within my limit. A single Nintendo Switch is only available on eBay now for $525 and above. I got completely ripped off by Bank of America's 'fraud alert for my own good'. Terrible customer service.


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I made the mistake of going to BOA after a relocation about a year ago. Should have known after my first experience (delays in processing a mortgage proceeds check to my account) that this collective group of shysters is out to do whatever they can in the way of holding up the processing up funds so that they can earn the interest on the funds while they do so. (This has to be big dollar business for them collectively.)


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The absolute worst god awful most pathetic excuse for a bank. Constantly disable my card for purchases that I constantly have to verify to them as being mine. Now they disabled my debit card on a Friday night at 8 pm and I've been on hold for 2 hours. Tried calling customer support to talk to any moron that would answer, nope, redirect back to this neverending barrage of the absolutely worst mind-numbing music that just loops without any ending. They claim they have state of the art best protection systems in place blah blah blah, I've still had charges posted to my account that were made by random sources on the internet which I had to dispute with the bank to get refunded. They couldn't stop ACTUAL fraudulent charges from posting, but they block my god damn account despite countless times of me verifying the same damn charges in the past.


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If I could give this bank no stars I would!!! I opened an account online and was approved and had my paycheck directly deposited the same week. BOA closed my account without notice. SMH! I went to a branch near me and waited for over an hour to see a representative. After seeing a representative she told me that my account had been closed due to FRAUD! 


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I sent wire from my Bank of America account on Nov 03/2016 and today is 01/11/2017 and my 10k is lost somewhere because Bank of America credited someone else account and after a request of recall still didn’t receive it till today. Come on man. It’s been 2.5 months... ** I wish if I can put someone responsible for this headache I am going through...


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I called Bank of America to report unusual transaction in my account. The rep that I spoke to promise she would send me out a claim form and stop this happening which she never did. I taught that it's is how they do business, and that I was taken care of. I had Chase when I was in New York. This happen and they sent me to the branch. The branch had me sign up everything right there and fax it. I got my money back. There is no Chase in Gainesville so I had to join Bank of America. The rep should have placed a stop not only send me out a new card. All she did was send me a new card. I am to be faulted too because I should have been paying more attention to my statement but I was figuring that they had stop it but they did not. On my statement it was reading RECURRING Bank of America was paying so when I caught on it was pass the time allotted time to make a claim but I had called and the rep did not do what she was suppose to do.


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I received a phone call from a 1-855 number stating my Bank of America Debit Card had been turned off. I don't even have a debit card through them so I decided I would call to get to the bottom of this. 40 minutes... 40 minutes on hold to talk to a representative who said they have been receiving issues with phishing and thanked me for my call. I offered the number I received the voicemail from to ensure if actually wasn't them and she told me that she did not have that information. While she was polite, I could not imagine being part of a bank that would do this to their customers. As a non-customer, I will definitely refrain to doing business with them in the future and you should too.


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They charged me a $12 monthly maintenance fee even though I had maintained the balance of $1500 per day for the year. Their explanation was they charged me because my account was lower than that from my previous statement cycle. These guys are a ripoff. I want to get rid of them and open a new account with some other bank.


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On 12/31/16 I went to the atm machine. I went through all the steps and the cash drawer never open so I reported what had happened and was told on the next business day my money would return to my card and that was a lie. I don't understand it. The machine was out of funds or not in order, the machine should had said this or why was it not service that very next day. So now the story has changed. It could take up to 17 days before I will hear anything. This card is a BOA prepaid card with the unemployment office. I guess if I was a regular customer I would not have this problem.


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Bank account was frauded for over 149k on 8/17/2023. Filed a claim on 8/29/2023 and Wells Fargo after now 2 weeks Wells Fargo sent me a letter stating that they are only going to return 24k of the funds that started on 7/12/2023 but would not be reversing the transaction of 124k as it has been too long from the date of transactions to the time of reporting it in which was only 8 business days and before I even received my bank statement. I thought our monies were supposed to be protected in the banks and that is what they are paid for???? I would definitely never use Wells Fargo Bank for any banking needs. So far out 124k of my retirement monies.


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Samuel ** said he could help me make $10k per month in my retirement. Out of the 32 investments he put me in, two made 2% in over 2 years, most under performed by 40% down. Now I have to work again.


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Terrible terrible customer service. They transfer me to 8 different depts. Could not help me out on the charges that I have never made. Wells Fargo you have horrible customer service and I will never bank with you ever again!!!


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They charge 2.50 if you use another ATM for example even though I have 30 plus grand there. If one account slips below the fee is there immediately. They charged me 5 dollars because an old savings account went under 500 dollars for a day. Then when I moved 500 in there I still got charged 5 dollars again. SO CHECK EVERYTHING. However some of my transactions take days to post and that’s terrible. They make billions investing our money but they look for ways to slip in fees. If you don’t check you will get screwed. Stay away, go to a local SMALL bank that actually cares or better yet a credit union. I’m pulling All of my accounts from them.


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Anyone can access your IP address. Repeat. Anyone. Just because a transaction was made through an IP address, it doesn’t mean the legal owner of the IP address made the transaction. I don’t think these people are the smartest. They were also very very rude and they are bullies. One of the males told me to wait over the phone and it would take very very long. Of course I knew that meant that he would never come back and he was punishing me for a fraud that was made on my IP address so I didn’t wait. I don’t know why this kind of people are so disrespectful and bullied. Do they feel powerful when they bully customers. I am leaving Wells Fargo after this horrible and traumatic experience.


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I paid my credit card bill in full every month. June of 2023 I paid a bill of 1024.00. The next day my wife paid the bill without knowing I had paid it. I called immediately and explained what happened and I really needed a refund of that payment. The gentleman I spoke with said they could refund it as soon as it was posted. They didn't refund. They held it because I had a bill coming due. They had no right to hold it since I had never been late and paid in full every month. They held my refund and took the payment out of my refund and left me with 708.52 for a refund. They still did not refund that amount. 


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May 25, 2023, at 1:30 p.m. This was the first time I entered a Wells Fargo branch since 2020. At my visit to branch #72437-20 in Anaheim, CA, I found out that my ATM card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he cannot order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER.


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Horrible bank. They closed my account down twice while I was active duty military for inactivity. The first time they reopened it after hours on the phone and branch manager involvement. The second time they shut down my credit card for inactivity while deployed and closed my account and refused to reopen with same number after being a 20 plus year customer. When I asked why they said they don’t have to. They didn’t violate law. Good customer service is hard to find, rudeness is common, decency and respect non existent especially with them! If you're a veteran and especially active duty find another bank.


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Wells Fargo simply isn't a competitive bank. I recently made the mistake to enroll in an CD account. Getting out of a WF CD is close to impossible. Please avoid this service or ideally the whole bank.


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Similar to other reviews below. I applied and received the Wells Fargo 2% cash back credit card. In the month I've had it I always made payments early to pay off the amounts due in full and keep my usage low. One day my card continually got declined even though my credit limit had not been reached. I called to figure out what was going on and was told that all my previous payments were on hold. Payments as low as $200 were on hold for 10 days. Payments higher than $1,000 we're on hold for 28 days. They told me there was nothing I could do to help expedite the removal of the holds from my account even though both payments accounts were set up through the Wells Fargo secured methods. 


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I walked into the branch to send a wire transfer for property. They said no, they cannot help and to go to another branch like East Windsor (20 mins away). The person was backed up with appointments they said all the day. I waited to talk with the person and she did not have anybody waiting, but said she is waiting for the appointment persons. They can put up a notice - no walk ins! Most importantly, when will they learn the art of saying no without offending?


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I recently bought out my 50% business partner. For reference, Chase had no problem changing the beneficial owner information for our bank accounts. However, Wells Fargo requires you to open new accounts if there is a change in ownership of 50% or more. This alone is a tremendous hassle considering the amount of financial activity that needed to be moved over to our new accounts.


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The Ladera Ranch branch itself has been fine, but the experiences have been miserable. I've been with Wells Fargo over 30 years and every year the policies are more difficult to manage. I helped open a CD for my daughter online. We have overlapping accounts online and WF put the account under my social instead of hers by mistake even though I listed her SSN. So we had to take an hour going to a branch to fix it. When the CD closed we needed the funds transferred to her checking account so she could buy a car. We begged the branch to automatically close the CD at the end of the time since we were out of town and her work schedule didn't allow her time to get in to the branch. The branch also is closed Saturdays now. 


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I've had so many bad experiences at Wells Fargo, that I finally decided to write a review. As a starting point, many of their so-called branches cannot provide basic banking services. The one I use in the main branch in Santa Fe NM. The tellers can accept deposits and give back cash. Nothing else. No banking services are provided without an appt, and there are generally no "bankers" present to do anything. Their cd rates are among the very worst of any bank. They have one special five month cd with a decent rate, but they roll it into a 3 month cd earning nothing when the initial term expires. 


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Opened a CD with Wachovia Bank in 2008 just before Wells Fargo took over. Now they cannot find any record of where/what happened to thousands of dollars. Execs state records are kept for 20 years, yet 15 years later they have no record. Smells fishy. Anyone with similar story??


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This institution is in the habit of telling people a day before they settle on a new home that they will not finance due to a hole in the drywall! That's beyond Disgusting and can destroy a family's life. These scum should be well out of business.


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On June 13, 2023, I was on my computer working when I got a pop-up message telling me that my computer had be hack. It was a Microsoft warning message, I thought. The message said do not turn off your computer or you will lose all your work, and documents. The message said someone has hacked your computer and attempting to access your accounts and information call this number listed, I did. The man assured me that he was from Microsoft. He was going to repair my computer and stop the hackers. 


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Beware. I agree to an 18 month, no interest loan with Wells Fargo. I could have easily paid it off, but I thought I'd take advantage of the 0% interest. Payments began at nearly $400 per month, which I paid, plus a little more. Each month I paid the amount that they requested plus a little more. My balance was $800, but I just saw it jump by $1800. Why? The amount they were asking for was below what was necessary to pay the loan off in 18 months, and I wasn't paying attention. They provided no notice that the 18 months were nearing an end, so, I'm 6 days over the 18 months, and have to pay all back interest, totaling $1,800. BEWARE, Wells Fargo and likely other banks, give out these loans, hoping that you will think like I did or forget when your time period is up. If you forget, you will be PUNISHED. I'll definitely be closing all Wells Fargo business and going to another bank. Yes, they probably have similar tactics, but it's the principle of the matter.


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Please stay as far away from Wells Fargo as you can as they will suck all your money and at times you won't even have access to your own money, also they make it harder and harder to transfer money or add other non wells fargo accounts to your account for money transfers. Website drops when you need it the most. Lowest interest rate yields on your savings and highest interest rates if you borrow money from them, you do the math. Boo wells fargo boo...


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Wells Fargo fail to do a security verification when they allowed someone to open up 4 accounts in my name without my authorization and somehow it routed funds to one of the accounts ending in 9476. They claimed they was going to move the information and they didn't because I have recent pulled my credit report and wells Fargo is on my credit report. I learned about these 4 accounts after tracking my stimulus check for almost nearly 2 years. It was 14,929.00 was sent to the account ending in 9476, 1,800 was sent by the IRS and the rest was sent by Texas Workforce Commission. I even had mediation with them and they fail to give me what I was asking for 15,000 on top of the 14,929.00.


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After being with Wells Fargo for maybe a couple of years I find it an unsatisfying experience. Their system seems to be temporarily available more often than it should. If you get married, need to do a name change on your account, and are not near an actual location you to visit a branch, then you can expect to be asked to print several documents (even with no printer) and mail them in. 


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I had my debit card stolen and subsequent fraudulent transactions in the amount of $242. I filed a claim and they refused to reverse the transaction, and I am now stuck with an overdraw, unable to buy food or gas. I have been told to wait until the claim is resolved even though it is obvious the transactions were fraudulent. I would advise to everyone with a WF to close their accounts ASAP and open a checking account at a bank that doesn't TURN THEIR BACK ON THEIR CUSTOMERS WHEN THEY ARE VICTIMS OF THEFT.


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I love banking at Wells Fargo -I particularly like the two day early payday & For me it really helps out - I have been banking here for years and my home is financed by Wells Fargo - Never have any problems if I need to reach out to Customer Service & find they are always willing to help-


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They refused me loans for nothing and anytime I came to their branch location their staff will discharge me and tell me that it's late to offer me a service. I will not bank with them again, I am going to close my account. They could not help me with the loans I asked them for when I was in serious need so no need for banking with them.


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I have two checking accounts. I use one to keep my money and one to spend. Every time I need to spend I put money in the checking account I used spend money but they keep overdrafting me. I don't how they over drafting me when I put money in that account. I went to talk with customer service. They were no help. I also went in the branch and they were not any help. I don't know how they overdraft me when I put money in the account. Nobody at Wells Fargo has help me. I think these guys are scammers.


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On May 5th 2023 someone broke into my apartment. Tey stole my electronics (PS5, 2 computers, 2 phones, iPad) and even a bag with my immigration documents (green card, social, passport from my country) disappeared. At the same time $3500 went missing from my saving account. Wells Fargo closed that account and opened a new one and transferred the amount to the new one and the same day there was 4 Zelle that someone made from that new account so I never received the money. Wells Fargo opened a claim and later on left me in the dark and I found out that they denied the claim without telling me. When I called the representative could not help me and escalated my call to a manager who later on put me on hold for 30 min. Been with that bank for over 10 years and it hurts to know that my hard working money saved over six months is not safe and the bank I trusted does not want to help me.


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I don't know yet depending on how y'all can help me. I am having a problem with Wells Fargo Bank and it hurt my credit really bad so I am in desperate need of help. They fail to do a verification check and allowed someone to open up 4 fraudulent accounts in my name unauthorized.


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I was blindsided. Someone hacked my account, took money from me and the bank denied my claim and allowed this to happen stating I "could request a refund" from the person that stole the money. If I could get a refund from someone hacking my online banking account and using Zelle to steal money (I don't even have a Zelle account) I would have done so. I have not "lost a device", did not "give my information to anyone." And yet this person was able to steal most of my money in one day and Wells Fargo didn't think that giving most of my money in $100 increments in one day was weird? And in that same day tried to deposit 2 bogus checks!? They did not notify me until it was too late. Instead they basically said, "well it happened and we know about the scam but you get nothing back." I lost almost all my saving because someone else easily accessed my account without my knowledge and no one even called with concern of fraud.


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So Last week I went into the Clearwater East Bay Branch. I was there to collect for payroll. I have been doing this every week for over a year. This time was especially difficult and is leading me to leave this bank forever. First I explained to the teller that I had no interest in using my debit card and put it in the machine inside as if I wanted to do that I would go to the ATM. This is where Yunior ** stepped in and lied to me by saying it is the bank's policy to have me enter my pin. That is a lie and I proceeded to explain that all I needed was two forms of ID and that is all I wanted to do. That is when Yunior decided that he would say that what is the card stolen and that is why I cannot enter my pin. Can you imagaine that a bank employee would call you a criminal in the bank that you do millions in revenue every year calling you a thief.


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They didn't start slapping on fees until they got caught in the fake accounts scandal. Now it's $10 a month for checking and $5 for savings SMH. It should not cost people $180 a year just to access their bank accounts. Wells Fargo can easily afford to stop slapping customers with unnecessary fee schemes


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Mad! Deposited a large check. Wells Fargo released funds, I used less than 5% for an escrow deposit as purchasing a home. Bank that issued check had issues, got a cashier's check to replace it. Note it was a bank issue with the first check not me. And it was Wells Fargo that released the hold on the first check ….Again not me but WF that gave me access to the money. Today deposited cashier's check to replace the first bad check from the bank…Hold for 8 days….No problem I get it. But then I get an email today they are closing all my accounts due to fraud! I did not do one fraudulent thing, my accounts have been perfect for years. Two banks make mistakes and I get punished. I have been on top of this and working hard to fix their mistakes and they are closing my accounts. Why not fire the person who did not verify fund availability before releasing the first bad bank check? Run from this bank and branch.


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Bad Customer Service, They just don't even try to help, for some reason they closed my account, when I call to check why they don't see the account on their system, Bad Banking service, definitely the worst bank in the USA, I will never do business with this bank,


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I wholeheartedly wish I could rate Wells Fargo negative five stars, but unfortunately I can't, so they get 1. Since opening a checking account more than 7 years ago, I have never necessarily been unhappy banking with Wells Fargo, aside the handfuls of surprise fees they award their customers with quite too often. It's now March 2023 and I can truthfully say that Wells Fargo has made my life a living ** for at least the past 5 months. To better explain the situation, I have been a caretaker for my grandparents for a little over two years now and around 8 months ago took over responsibility to pay their bills when they should be paid and basically manage/monitor their money (so they don't overdraft). 


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Wells Fargo customer service in all their departments is unacceptable. Representatives on the phone give you the wrong information and then you are stuck paying the price for doing what they tell you to do. Try to speak to someone in management and they will not let you. Tell you issue will be resolved in 2 weeks and it is not. Terrible service. All they want is your money. They do not care about human beings.


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This is the 4th bank I have banked with over a 20 year span and every time I deposit a check, whether it be certified or payroll they hold my funds for at least 2 days. I have never had a payroll check held or a cashiers, or certified check until I started banking with Wells Fargo. They won’t even release a portion of my certified check I received from closing on my house for 2 days and the balance is being held for 5 days. This is a certified check.


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We were promised a voucher to use a year later by a company but they lied and raised the prices when we asked to use the voucher. Spoke with fraud claims but they said they couldn't do anything because 119 days have passed. Working with Chase, they would investigate any fraud regardless of time.


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A new modus operandi is loose in our cities among our people. These criminals use any check found in your office... even in the trash. I have been a victim of fraud through Bank of America and Wells Fargo. Some people who supposedly worked for a loan company sent some bad 4 checks belonging to Bank of America....They put a random signature in my name and sent them to Wells Fargo. The goal was to deposit fictitious money under the pretext that it was a verification system to verify the functionality of the bank and the honesty of the loan applicant.


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I contacted Wells Fargo, Tom ** about a renovation remodel loan. Was told it was what WF does put application in and submitted all paperwork. Was emailed by Toni who said she helps Tom. Sent everything she asked for to include paying fees that were slightly under $500. The closing company contacted me and was ready for closing, I got email from Tom saying loan was approved. To later have him contact me saying Wells Fargo does not do those type of loans! Now I feel I was taken by Wells Fargo for the fees not to mention the time (months). Just wondering if this is WF company's normal procedure.


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I am a customer of Wells Fargo since about 25 years ago before it was Wachovia. Sadly this bank is giving me a very bad service last years. I decided to open an account with other bank. Wells Fargo is not anymore a trusted bank.


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Not a reliable bank service!! They don't really care about the consumers et al. Customer service is very rude and disrespectful. I don't think they are suitable for banking sector. They do not have rational reason to cancel the appointments scheduled 30 days earlier. Sooner or later you will be doomed with Wells Fargo services.


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I have been a long time customer of Wells Fargo since before it was First Union over 30 years ago. I have taken far too long to write this review and given them too many chances to deliver even half way decent customer service. All levels of customer support including management are all TERRIBLE at their job with even the simply requests such as changing a due date on account. 4 calls to verify if has been moved and after countless hours on the phone and online they still don't have it correct. I am not only moving all of my accounts and credit cards I would highly recommend everyone steer clear of this TERRIBLE company.


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We are a construction business and we had a merchant's acct with Wells Fargo. We had issues with them so closed acct then they holded business funds for months Sep, Oct, Nov, Dec. Amount holding $66,425.00 and giving the run around about escalation being done. On going for months. Then got executives. Got a Megan Allen. She sent letter we were going to receive some funds on 1/19/23. I contacted her why some funds. This is not acceptable. However we waited on 1/19/23. Nothing being refunded. Megan refuse to answer even her boss Sean claim her laptop not working. All excuses. She never return my call.


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About 8 months ago I was informed of a bank account that I shared with a deceased family member. I went to Wells Fargo to ask what I needed to withdraw the money from the account and I was told “only a death certificate”. I get the death certificate, call the estate number, they tell me go to the branch and I do, where I am told I can’t do anything until I’m 21 and when I do turn 21, all I need is my license and I can withdraw the funds, this is told to me by the banker and the estate agent she had called to sort everything out. I turn 21, now I’m being told I am required to fill out forms that I have no idea about because last time they told me I’d only need my license.


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The hotline is useless. I reached them 4 times to try to solve my problem with payment transfer, they did NOTHING!!! Online account randomly gets deactivated, I literally did nothing and they deactivated it. The department that can get my account back doesn't work Sundays and works till 8pm on Saturday, so I stuck without my account for 2 days!!! The customer service is just RUDE and DISRESPECTFUL!!! They answer you like they make a favor to you. Horrible experience!!!


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Updated on 05/13/2023: So far they have taken over 18 months to pay out the trust. They have misused the trust and have lost a good portion of the principal. This is most likely the worst banking experience I ever have had.


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I'm a disabled survivor from 10 car pileup 9/13/2004 on business 29 where I received quarter of million dollars. Arrived at Wachovia with my check. Told the bank rep what I wanted done with my money. Also sharing information of accident the bank officer was told to put 20 away in savings for my young daughter to be able to go to college. The rest I wanted in my following checking account. Instead it was put into stocks. Lost it all except 55. Then another scammer came along with his pitch for his company. All the money is gone. I have kept all information.


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I have been a faithful and loyal customer of WF since 2014 and had never had any issues. Within the past year however I'm severely concerned with the legal representation to protect their clientele. First I was scammed out of $400 to which WF threw up their hands and said there was nothing they could do, and I let it go. Now a court order which had never gone through due process acted upon a writ document without the legal party (my husband) be aware of any legal judgement against him of a debt that was initiated close to 6 years prior, and was being sent to an address where he hasn't lived since 2017. WF "legal team", as I was told, reviewed the writ order with a "fine tooth comb" to proceed in wiping our JOINT checking account to nothing right after I have a pending payment for rent for the month of December, and as I am not a part of this legal issue. 


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I'm in escrow and needed to do a couple of wire transfers -- one at the beginning of escrow and one at the end of escrow. I made the first wire transfer a month ago on advice of a Wells Fargo rep over the phone who advise me (which is why I called). The rep told me that when I need to make my final escrow transfer, I can do it the same way but it'll be easier the second time because the Escrow Bank account is all set up now. Well, tonight, 11/16/2022, I tried to do the final escrow deposit online and it would not go through -- the rep gave me bad information. 


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I warn against banking, or attempting, to bank at the branch On Indian School and Litchfield in Goodyear, AZ. Unprofessional, lacking knowledge, only 2 tellers, closes drive thru during the lunch hour!! Need to make an appointment, 2 weeks from now, to change name on a checking account, I was getting a fairly large sum of money and they said they would only give it to me in twenty dollar bills, as I would not pay a $10 cashier check fee as a customer of 15 years with significant money sitting in their bank, Called corporate. They were just as bad. Not one person could be identified to have authority to wave a $10.00 fee either at branch or corporate on phone. When I said I will call Corporate to get some help, ASST MANAGER said, Who is Corporate. I don’t know anyone named Corporate! Should have listened to congress to know what a horrible bank they are. Other comments seem to back this opinion.


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I have been a customer of Wells Fargo for almost 15 years with checking and savings accounts, mortgages, LOC and Money Markets. I have a personal checking account, an MMA, personal savings, and two business checking accounts. Total funds are over $92,000. My accounts were seized on September 20th after a Wells Fargo banker and branch manager in Fort Pierce, FL decided I was engaging in fraudulent activity. I sent a wire on 9/16 and misspelled the name, so it was returned. 


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My experience with this department started in April 2021 when I filed a claim for fraudulent activity on my account. The claim itself was originally denied for reasons unknown. Of course I kept pushing Wells Fargo because this yes in fact it was fraudulent and it took four months which was in August 2021 for them to actually do anything about it. At which point I received a partial credit into my account and Wells Fargo‘s reason for a partial credit was due to them only being able to do a partial amount due to a certain timeframe. Since August 2021 I have been pushing Wells Fargo and asking questions to which they did not answer until today. So yes I’ll save you from doing the math. Total time from when it started until today is roughly 18 months. 


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I made a purchase for a pair of sneakers for my daughter for school on a website that I was unfamiliar with. It was the only site I could find the sneakers on. I entered my banking information and selected process to continue on with the order. The screen went dark and I waited and waited and I was never given an order number nor did I receive a confirmation email. Weeks later, I still never received the sneakers. I quickly checked my banking information and saw that I was in fact charged. I instantly called the bank and informed them of what was going on. They credited my account.


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I have a savings account with over $110,000. I'm only receiving an interest rate credit/deposit of .91 cents! That is nowhere near the .01% Wells Fargo "claims" they pay. It is actually closer to .00001%. (which would be $1.10). My other Wells Fargo savings account has had a balance of $1,000 for well over a year, and only receives .01 cent monthly. A Class Action lawsuit should be filed against Wells Fargo for screwing their savings account holders on interest payments made to their savings accounts! I am sure they screw over tens of thousands of the customers, and should be forced to pay what they say they do. I am leaving this sham bank ASAP!


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I found a small business this bank is continuously back stacked and removed deposits. Nothing causing excessive overdraft fees when I call to prove I'm wrong all they do is stand by what their computer says which is then audited by a human and they admit that. Last week I got one agent to finally listen to me and do some math she was able to magically delete overdraft fees not credit then literally delete them unfortunately for them I was able to record them this Bank needs to be shut down.


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I am disgusted and appalled at Wells Fargo. I got scammed about a rental and I called immediately to file a claim and let them know so they can flag the receiver's account and help me retrieve my money. These are hard times and people are getting scammed left and right. So out of $3900 I was they initially reversed $2400. I was happy that I was able to get SOMETHING back, considering they supposedly have security systems and so called "fraud dept." but it's all a sham. They don't give two **. 


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Very good bank with full service. Home loans, currency exchange, has a brokerage service in the area. Lots of online services too plus Zelle.. Always good customer service both in Gulfport and Beauvoir branch. I have done business with them since living in NC in 2006. My only complaint is they are not closer to us in Hancock County nor in La. There is a very nice former Hancock Whitney bank building for sale on 90 in Hancock that I wish Wells Fargo would buy! I use their checking savings and IRA for at least 16 years now. Always respectful service by phone and in branches. I like their presence in many places I travel to.


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I stayed with them when they dealt with the fraud situation around 2012, after they stole money from all of their clients and enrolled them in fraudulent insurance scams (which was honestly the first red flag). I stayed with them after I noticed they overcharged my card with fees that did that apply multiple times (the second red flag). However, today, I finally just closed my accounts. I was on the phone with them for an hour trying to see how my card got connected to ApplePay, and after being transferred 5 times, the last person I spoke to who was supposed to be a Manager of some sort, hung up on me. Final straw. Can't trust them with my money or the security of it. After 10 years of service with them, will never come back.


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I have been with Wells Fargo since their beginning in NJ, I used to love it but, since some months ago, the online banking application service is a disaster. Had called, they don't solve the problem. I have been uninstalling the app, as it was advised me to do, many times and installing it back to work with it and pay my bills, but now, doesn't work even like that. It's very annoying, stressful and horrible this service.


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If you're considering banking with Wells Fargo, reconsider. I just made an account for the sole purpose of writing this review. From user interface to customer service, Wells Fargo gets ZERO stars. F minus minus. Truly a horrible company: DO NOT BANK WITH WELLS FARGO unless you are a masochist.


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I had to make an appointment a week in advance to open an additional corporate account and to get a deposit only ATM card. I arrived to find out the bank wanted additional corporate documents which they would not accept same day. The person I had the appointment with told me it was her first day back after a 30-day vacation so she could not have let me know about the issue previously and I would need to make another appointment. We have a 35-year relationship with Wells Fargo with multiple personal and corporate accounts. 


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I have been a customer of Wells Fargo for many years and when I wanted to change my password, they sent me a code by way of my landline. I did this without no problem back on 6/26/22. Know I want to change my password again and they will not let me do it until I buy a cellphone. I am 80 years old and all my friends have passed away. Why should I have to go out and buy a cellphone to change my password, so I can do check on my accounts online? Whoever is responsible for this screwup should be fired. I know that I am not the only one in the US that does not own a cellphone.


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I had a terrible experience trying to retrieve money from my savings account, there was a thunderstorm which caused the electricity to go out as I was waiting for my cash to be dispensed, I received nothing, it's been a week and I still have no money to pay my rent. This is unacceptable, as banks are insured for incidents like this, I should have been able to get my money the next business day! What are the Cameras for??? As soon as they get that money back to me I will no longer bank with Wells Fargo ever again!


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There have been some issues in the past between clarification or the Big Cross vs Wells Fargo I settle out for. Took too long to give me back my accounts. This began with the opening of 3 million additional accounts. The CEO of Wells Fargo made a statement on Capital Hill saying seven new accounts for each new customer is better. This was stated on senate floor plus the Wells Fargo remediation right after it really did not fixed it. Federal Trade Commission.


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The Atm took my money and jammed 8 days ago, the teller and the atm said my funds would be available in 48 hours, still nothing. Had to file a claim and I still don’t have my money. Ridiculous. They are not helping.


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Wells Fargo, first of all, has terrible recipient payment limits in place for their online payments and transfers via 3rd party vendor Zelle. I work for a company which primarily offers services via web application(s). I'm so used to our amazing customer service, and I expect the same from my bank. When I called to ask for the daily recipient payment to updated, which should only entail a 2 second database flag change, or have your Zelle integration team work with your vendor to make the change. Just flat out refusing to make an adjustment for TIME CRITICAL payments, is unacceptable. Instead I have no other option but to make 3 separate daily payments, each 24 hours apart, which puts me over a deadline. Having a policy which is so limiting to begin with is bad enough! But to be completely unwilling to assist a customer tells me, "You're not important to us, and neither is your business. We don't care if you go elsewhere for your business."


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Wells Fargo is not a secure bank, my account has been hacked several times, I am on my third debit card. Most recently, today $1200 was taken out of my account which was unauthorized, I was told that I will get the Money back in approximately 10 days, lol! That’s a lot of money for most people, what if somebody had to pay rent, car payment or buy groceries. I am changing banks.


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I was wrongfully charged on my Wells Fargo Credit Card. I received no communication from Wells Fargo before my account was filed as 30-60 days late. The first communication I received was a phone call after my account had gone delinquent, & there was no mention that I was that late. Once I disputed this, there was a complete lack of consistency into when, how & if I had been contacted about my late account. I had not received any communication, but they had posted statements on my online portal (every other credit card I know of, reaches out in an attempt to get payment if a customer has fallen behind). 


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I have been a client for 24 years. We opened an account 12 months ago for my daughter and a year later they told us via mail we needed to come in and update her Social Security Number. We did this on 4/26. I received a second letter in May and called on 5/23 to ask why a second letter. They called me back on 5/24 and told me all was resolved and no more issues. Then on 6/7 they with out warning closed my daughters accounts while my daughter was on vacation. I called customer service and they told me after moving it to the highest person possible they would respond with in 10 days. I contact the local branch and they told me I had done all that was needed. They called me back same day and said bring in a Social Security Card. 


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Policy changes suck. If I'm buying a $5 money order I should be able to get it in the drive thru if I choose. They didn't seem to have a problem with it while they were terrified of Covid. Looks like I'll be going to Walmart for the same crappy service and paying much less from now on.


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Where do I start. If you employ Rasheedah ** as a branch manager, I question your judgement. She is very unprofessional and rude. I don’t know if she thought because I was younger than her that she could talk to me crazy, I was not having it. She refused my business and proceed to call the police on me which was uncalled for. She is disrespectful. Do yourself a favor and don’t go to Wells Fargo.


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I've been trying for months to close my account due to their new policies requiring me to do so as I'm no longer living in the USA. It's been a terrible experience, requiring multiple international calls as they don't have an email address. Finally, after I removed my money from the bank account through costly overseas ATM withdrawals as I can't transfer the money if I'm not living in the USA, they sent me a convenience fee so I still can't close my account until after paying an 8 USD debt fee. Utterly terrible bank. Avoid at all cost. The Entire process has been frustrating and costly. I recommend everyone to avoid them like the plague.


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I was scammed by an online store fireamsforsale store. The online store went through a checkout process and generated an invoice. The website has an integrated chat that popped up and told me how to pay for my merchandise. It said to send a Zelle payment for $1,055. I did this through the WellsFargo app. I then discovered that the entire online store is a scam. It is still up and running. Wells Fargo did nothing about it even though I turned over all the screenshots to their fraud department. They said that even though Zelle is integrated into the Wells Fargo app that they have no responsibility for what happens. I have been a Wells Fargo customer for over 20 years. I can not describe how disappointed and angry this makes me feel.


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I've been with Wells Fargo since 2007 and recently I've been having nothing but problems with my credit card and now my debit card. How can a REp within Wells Fargo keep over riding my info and sending it to AL. I've had 3 c/c send to a fraud address yet they can't answer why..A few times while talking with fraud department same young lady has hung up phone in my ear because she can't answer what I'm saying. They have let a person come delete all my personal info and put in their info and yet sent the card over night AGAIN to that fraud addy. Talk with suppose to be REP yesterday after get text message say I ask for verify code. Nope wasn't me. Talked over hour and REP assured everything would be handled.


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Every time I call this bank I get out of state support, not in USA..I was so sick of this I closed my account, I'm done with you Wells Fargo. I was pulling my hair out trying to tell these people to transfer me to someone in the USA.


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DISGUSTING HOW WELLS FARGO TREATS U.S VETERANS. I served honorably in the USAF. I live overseas in the UK. For no reason that was ever given to me I had 60 days to reduce my balance to $0 and close my checking account with Wells Fargo. They said since I couldn’t provide a U.S address then I would have to close the account. This account was to help me receive my social security checks. I asked for an extension to the 60 days since I would be returning later this year to the states, but was denied. Once again, no reason was given. Thank God, for Navy Federal Credit Union who appreciates its Veterans where I was able to get a joint checking account.


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I am a new account and from the start I have had problems with my account. I deposited 3 checks with them thinking I didn't have to worry and I would be financially secure. To my disbelief 2 out of the 3 checks I have deposited have been placed on hold. With the latest on having a 10 day hold. I don't know about anyone else but in this time when things are still stressful coming out of this pandemic last thing we should have to worry about Is being financially secure. I can say I don't feel this way with Wells Fargo Bank. Customer care is non-existent. I found them to be unapologetic and unhelpful. Telling me to call the other bank to verify funds. I will not be doing business with Wells Fargo too much longer.


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Wells Fargo has implemented a glaring, non-customer oriented policy pertaining to checking accounts - even "Premiere" Checking accounts, which I currently utilize. They've decided to PUNISH customers who elect to receive hard-copy statements. Such customers are BLOCKED from viewing and/or downloading electronic (e.g., pdf) statements. This is tantamount to sticking a giant middle-finger in customer's faces.


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Do not use Wells Fargo for any type of credit account. I set up my auto payments to pay off the promotion amount 1 month early and not have to stress about the monthly payments leaving me short at the end. I have just learned that I will have to pay over $400 in interest on a 0% deferred interest plan because part of my payments were allocated to another plan of far less value and due 4 months later. When I inquired about it, I was told I have no control over how my payments are applied, so even though I have almost completely paid for my initial purchase, I still owe $800 because a portion of my payments were applied to another promotion and I cannot do anything about it. Even if I wanted to pay off the $800 right now, I would have to pay $800 plus the portion due to the other promotion for the first promotion to be paid off.


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They deserve NEGATIVE stars. Wells allows fraud and does nothing to protect their customers money. I was a customer for 27 years and they didn't care about my loyalty. They are a horrible company that allows money to be stolen from students and treat their customers awful. Please do not use this bank. There are so many better choices


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Unfortunately I was a victim of the Zelle/Wells Fargo scam. I reported immediately to Wells Fargo. They said they knew about this scam and would put a claim in immediately. After weeks going by I called to see the status and they gave me the run around - said the claim was put in the wrong department when I first called. Then the preliminary amount was refunded to me. Weeks went by and I called back after receiving no word - I was transferred 15 times with no one giving me any information. I then received a letter stating they would be clawing back the money bc they denied my claim. I called again and was told it was put into the wrong department and now a new claim would be opened. They took the money back though. I called again weeks later to see what was going on and again was transferred around with no regard. I spent days on the phone. This happened in January it is now the end of March and I have no idea what is going on. 


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Wells Fargo is the worst bank ever. Yesterday at 9:30 am Tony ** deposited a cashier's check from Navy Federal Credit Union and Wells Fargo put a hold on it until the 25th (next Friday). They claim that they can’t get a hold of anyone at Navy Fed to verify proof of funds on a CASHIER'S CHECK! You are scamming people to make money on the float! Office of the Arizona Attorney General and the Better Business Bureau will receive a complaint and it’s my personal goal to spread this unethical business practice all over social media.


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Keep getting offers for personal loan, OK can use some extra help, did an application 754 credit established paid loans mortgage.... Got respond to upload some tax docs, DID IT, got phone call from WF. Rep Christian J offered assistance, said "send me all and I will help." YE OK. All sent, what's now?? 5 business days never picked up phone, never responded to email. I uploaded more docs.... Long story short, they put inquiry on my Experian, loan was approved, docs sent and no one at all responding. CLOWNS. Stay away, from this bank, they only know how to pull credit and no assist with anything after that. Closing all my business and personal accounts. This bank is no go.


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We deposited a large check on 3/5 (Wells Fargo claims we deposited it on 3/7, which is a lie) and are not allowed access to our money until 3/16 due to “repeated overdraft charges within six months”. So Wells Fargo is allowed to keep money from our family because we have overdrawn our account in the past, even though everything was paid in a timely manner and we were already charged and paid the overdraft fees? So now we are being punished again?? For what? So Wells Fargo can earn interest on our money? I don’t need another mommy or daddy, just give me my money you thieves.


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Wells Fargo can't pay the insurance premium on time with the mortgage and cause my policy to be cancelled and also when you deposit cash they ask for your ID every time as customer. This is **. Not all banks do this.


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My local Wells Fargo branch closed and after being Zelle scammed, I've been left on hold for over five hours, then hung up on, and transferred all over and given misinformation several times. Needless to say they are refusing to do anything. So it is now my duty to leave unfavorable reviews everywhere possible including the CFPB, my State's Attorney General's Consumer Fraud Department, and possibly more. There is no remedy by Wells Fargo or Zelle which they are doubling down on and is part of their app. I did not join an online bank, I joined my local bank. That is no longer the case and they are no longer worried about customer service to a person who's been a customer for over 25 years.


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I have excellent credit. To pay off my auto loan, I chose Wells Fargo credit card that permitted me to make payments over 18 months (I will only use 6 months) with no fee. I used the check they sent me to pay off the car. I was charged over $160 to use that check! They say it's in the fine print included with my "Welcome" packet. Had I realized I would be charged such a large amount, I would have used other methods or selected a different bank. I am not happy and will not recommend them to anyone else. I am a person who places reviews for good and bad service. This is BAD.


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Mark my words: NOTHING works. Nothing. I stayed with Wells Fargo 6 months. Stayed on the phone for hours just to be sent back to square one, so rude customer service, it's crazy. The issues I had: Cards only worked sometimes. Paying online was nearly impossible (depending on the weather? Surely). Enroll in Zelle to transfer money, impossible, error message every time (customer service had no idea what "Verify your identity" meant). Close your account ? Good luck. Hahaha I have through Hell and back with Wells Fargo, I would burn my money in a dumpster before I open a bank account at Wells Fargo again. Avoid at all cost.


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My deceased father had taken out a car loan from Wells Fargo. The loan was paid off years ago. He did not keep any documentation that the loan had been paid. I am the executor of my father's will. I contacted Wells Fargo by phone to obtain a Release of Lien. One would think that I was asking Wells Fargo to provide me with Top Secret information requiring a security clearance. After having submitted all kinds of documentation in response to multiple requests I was told that they will take 7-10 business days to "process" the request that had been pending for weeks and had been reviewed by "legal" who was the department that made the multiple requests for documentation. No explanation was given for the delay.


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My business was defrauded by Zelle scammers and the Wells Fargo fraud department might as well be scammers themselves. We've received four separate case numbers and were assigned to twelve different specialists so far. Each person we have dealt with has had no record of anything the previous "specialist" had done and we had to start all over, only to be told there is yet another person involved and another claim number. This runaround has persisted for three months and we still have not reached any resolution. I firmly believe that the fraud department is a fraud and is not conducting any investigation at all. This treatment of customers is completely unprofessional and unacceptable. Do NOT set up your business account with Wells Fargo unless you like to be treated like dirt.


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I have experience over many years with several departments and operations of the bank. I have never experienced fraud but I have experienced, at times, incompetence, unresponsiveness, misinformation, and a lack of helpfulness. On the other hand, I have often had helpful and friendly service, some of it, world class. Your experience may vary, of course. But here is the good, the bad, and the middling of my dealings with them. Securities investment advice and service have been world class. They helped me buy a new house after the bank's mortgage operation mishandled my application for a loan. They found me a bunch of free Social Security money - something they don't earn a commission on! They also helped me find a great CPA firm.


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I had fraud on my account and I called Wells Fargo immediately as it happened. Wells Fargo claims the transaction was legitimate even though someone went into my account through cybercrime. They refuse to refund my money.


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Customer service phone processes send customers through endless loops with long wait times at each loop. Most times the rewards link doesn't work and provides a phone number with over a 30 minute wait. One time is forgiven, multiple times not.


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Father passed and had investment account set up in a trust. They have taken so far 4 months to process this transfer. When they have an issue with paperwork they take 20 business days to review an act on new documents. Right now it has been 30 days with no resolution. Do not invest your money here. I have requested to speak to a supervisor 7 times with no call back. Unbelievable terrible customer service.


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A Merchant made an unauthorized charge to my personal account. Wells Fargo closed the claim without telling me and did nothing to fix it. After several hours of speaking to Wells Fargo management (Anna), nothing was resolved and I'm still out $450+ and an overdraft fee. After 10 years, I'll be looking for another bank


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After several years of being a Wells Fargo Business Banking Customer, slowly all nearby Branches are Closing. November 2021 I received a Mandatory IRS Form from WF stating I have to File with the IRS a Tax Id Number request. Now WF is my Accountant? If I did NOT the letter states they "will withhold my Funds in the Business Checking, approx $25,000.00.Ridiculous as I'm registered in the state I reside as well as licensed so I went to withdraw the Funds. The Teller stated I should leave $25.00 in the Account so I did. One month later the $25.00 was removed for "Checking Account Services". Well, we all know that WF Opened millions of Accounts without the Customers knowledge and paid a $3 Billion Fine, now they are dictating Customers in how to register a Company. Obvious Revenge.


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This is the absolute worse bank. Do not do business with this bank. My auto-payment was deleted, they said my wife did it. She reviewed her browser history and was not in her account the day Wells Fargo said the deletion happened. She filed a complaint with the CFPB in December 2021 and on January 24, 2022 their response was that I deleted the auto-payment. As a business owner, I’m in my Wells Fargo business account daily, so they shifted the blame, with absolutely no proof. I’m now in the process of exploring other financial institutions since this bank cannot be trusted.


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In late November I was a victim of a Zelle scam impersonating Wells Fargo for $1,000. The next day I realized it was a scam and reached out to Wells Fargo. I have opened at least 5 cases since then, even through the executive office and there has been no solution. Last time I was at a Wells Fargo branch they told me I should be reimbursed for this after an investigation happens; however, they keep shutting down my cases. Under EFT regulation E, my case should be covered and I should be reimbursed after the investigation. It has been two months and my case through the executive office has been closed again. Wells Fargo does not even try to reach out to let me know the status of my case, I always have to call and wait to be notified. I have left many voicemails through the executive office number, and they do not return my call. This is not a small amount of money, and my case should be taken more seriously.


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I have done business with Wells Fargo for many years and most of the services they offer are done in a professional manner. They work to help you any way they can to find the right mortgage, loan, credit card, etc., that's just right for you. Their rates are competitive and offer services for whatever stage of life you're in.


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I'd like to change POD on the account. Without any explanations Bank doesn't execute my request. More than 6 months waiting time. Once a month Bank send me letter: we need more time to research. It's unclear what's the type of research Bank execute and why it took so long.


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Wells Fargo is the worst bank ever. Customer service is non existent. My elderly mother lost her debit card on 12/2/2021 and she has not received it as of 1/17/2022. Countless hours has been spent on the phone with different representatives who has shown no willingness to help my mother. I spoke with Jascilla at customer escations and no help or solution given. I asked for a supervisor and was told there are no supervisor and would have to go to a branch to speak with one. I have been stuck in New Orleans without access to my funds since 12/3. Wells Fargo should be ashamed of themselves to treat anyone as such especially an elderly woman. I am totally disgusted and disappointed.


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Wells Fargo sent me a survey. If Wells Fargo values my insight, why did they allow me withdraw and close my accounts and leave the store without acknowledging the fact that they are charging me simply for having a Wells Fargo checking account with (that I have had with them since 2017 for an individual account and since I had an account with them under my mother's account)? Since 2020, Wells Fargo had been charging me $10 a month for 25 months and did not show me that I was being charged a monthly service fee until January 7, 2022. 


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My husband's Wells Fargo account keeps getting hacked! Wells Fargo provides absolutely no assistance in preventing this over and over... They are unable to protect his business and personal accounts.. He has changed the password 20 times and yes he continues to get hacked... I was just hacked today - what is the problem Wells Fargo?


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On December 13th, 2021, I received an email that Wells Fargo had not received the auto payment from my bank. Since the bank had sent a check, it hadn't reached WF yet. (It did later that same day). However, since I was concerned about future payments not being received in time because of US mail delay, I had WF person walk me through setting up an auto payment for them to withdraw funds from bank so I would never be late on a payment. 


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I have been a Wells Fargo bank customer for over 18 yrs now. You could have $30 in your account and if a $40 transaction comes through they will return the transaction and charge you a $35 overdraft fee. Either way your account will still be overdrawn and you're paying a extra $35 to their bank. We are still in a pandemic last I checked plus BOA and Chase Bank have cut their overdraft fees $10. Capital One have eliminated the overdraft fee all together. Anyone looking for a good bank to do Business with I would advise Chase BOA or Capital One. I am definitely ending my banking relationship with Wells Fargo. The worst Bank in America.


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Wells Fargo is Terrible. Today is 1-11-2022 and I accidentally overpaid them on 12-20-2021 so I called them when I realized. Spoke to a representative. I told her about my overpayment. She said, "Ok I see it, that's a lot of money I have to put that under investigation." I said, "Excuse me have you ever heard of people wanting to be debt free for the New Year that would be me, And just for the record that's not a lot of money. I paid you electronically it was not a check or a money order there is nothing to investigate, Please send me my money." She said it will take 7 to 10 days.


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I cannot believe how HORRIFIC this bank has been to me and my family after my brother (a long-time customer) died. For MONTHS, they have made up sooooo many ridiculous excuses for not closing his accounts. It's clear - they want to keep his money. Some of the ridiculous things they've done- they keep asking me to give the legal documents I have proving that I am my brother's estate's representative and am entitled to receive the $$, even after I have already given them those documents TEN times in person, by email, uploaded to their website, and to the government with a complaint I filed that was sent to them. They told me today for the first time that I now must upload the documents from a computer that is not mobile with something that lists the account number. I am sure that once I have done that, they will make up something new like the documents also must be faxed, mailed, and delivered by Fedex, pigeon, and camel to be valid.


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For years I have depended on medallion stamps. Now that wells Fargo has discontinued them, I have nowhere else who will help me. I’m disappointed and furious. Can anyone please help me. Lost, and alone senior citizen.


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They’ve seized funds from mine and thousands of other accounts illegally. They’ve received the appropriate legal and support information and claim “we have no time frame” within which they have to act to return the seized funds our family needs. They’re playing an evil dodgy game with millions possibly billions of customers money. They’re allowing it to destroy their business interests willfully inflicting harm and menacing that they can do so forever. They’ve received the orders from both the court and collecting attorneys demanding release of the funds immediately and are fully ignoring laws and making long term menaces to their customers. Do not trust them with any savings or mortgages. They’ll criminally target your money to get you behind on payments then default your loan criminally over funds they’ve seized and refused to return despite clean legal documents instructing them to do so. Do not trust them with your family’s money or future.


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Never ever bank with Wells Fargo... you will wake up and all your money will be gone. Their system regeneration system is bad...once you call in about your money you have to wait for the system not them the system. So they are collecting interest off of your funds. Don’t ever deposit a check. You have to wait until the next day and they don’t give you half of your funds. Your life would become a nightmare. You do better just going to cash app... lol it’s a joke like Wells Fargo a joke playing with people accounts. CHECK YOUR ACCOUNTS.. I use to love banking with these people but when you lie to a customer or steal or don’t protect their accounts why should I be with them...


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My father passed away in 1/17/2021 and my mother is having a difficult time getting Wells Fargo to assist her with the process of probate. First the rent went from $967 to $1600. How is an elderly widow woman living on social security can afford that outrage increase. She renewed the homeowner's insurance in her name and the bank would not accept the policy she paid for because the loan is in my father's name and the policy is in my mother's name. Wells Fargo proceeded to choose the most expensive insurance they could find causing the rent and taxes to sky rocket. Illegally if my father died who are they authorizing to get a new insurance policy when my mother was told that getting new insurance policy in the name of a deceased person was illegal. So how is it not illegal for Wells Fargo to get a policy and not the surviving spouse. 


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Wells Fargo bank is most unsecured. Bank is pushing customers to do online banking for most of their services and when problems occur wells Fargo bank's respond is that, "Sorry, you did it online and we can't help you. We have no power over online transactions once it's done." First time in my banking experience I did online wire which I was pushed to do it online from Wells Fargo representatives and that's when disaster started. Every day wire was going out from my account and Wells Fargo happily giving my money to some fraudsters. Wells Fargo bank never called me or blocked my account. After submitting number of claims still they cannot do anything. They happily telling me "your claim is denied". We did investigation. I asked for investigation documents but not getting anything from Wells Fargo Bank. I hope one day Wells Fargo Bank will collapse.


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I’m very disappointed with the way Wells Fargo treat potential new customers. Today I walked into a branch to open a business checking with 20K and was told “no banker is available that I needed to make an appointment 2 weeks in advance.” I then visited the branch in Guttenberg, New Jersey and immediately upon entering the branch I was yelled at by the branch manager to wait outside. I also made several calls to branches between North Bergen and Jersey City and no one answer the phone. I don’t understand why some branches are open and some are closed. We all have to deal with covid – it’s the new normal. Both Bank of America and Chase have bankers available and as far as I could tell all their branches are open and operating. In the end I decided to open my account at BOA without any hassle.


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I have been a member of Wells Fargo for going on 10 years now, It seems every time I turn my back there is another issue. I have waited weeks months for the money I've deposited. Wells Fargo never sends emails confirming anything for you. Wells fargo bank is a terrible bank. I have had fraud on my account more times than I can count on both hands. I have deposited checks and the atm got jammed so I the money from the check I deposited isn't available to me for a month which is ridiculous. When you deposit any cash or check it should be made available immediately unless of course it's a sunday. It should be available next business day at least. 


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I filed a few claims with Wells and both times they have overlooked my pictures and proofs to show that I was wrongly charged. They're quick to throw in the towel and I end up losing my money. So upset..


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We applied as self employed business owners and disclosed all our financials, taxes, profit losses and any additional documentation within above the average timeframe. We got pre-approved by a lady named Tanya **, paid for inspections, appraisal and had sold our house. Three weeks from closing Tanya called and said they denied our loan and gave us no inclination that there would be any problems, we had just purchased insurance on the property. We'll be homeless in 3 weeks because this incompetent loan officer and deceptive practices of Wells Fargo. We have excellent credit, low debt and above the average income. Do not trust this person or Wells Fargo to be honest or competent in your loan process.


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(1) Online portal glitch does not permit scheduling an online appointment. I had to call, but made an appointment for 1000 CST. (2) 1.5 hour wait AFTER 1000 appointment. By the way, I'm STILL sitting here waiting for the 0900 appointment to leave. It's 1130 CST right now. My issue is that there is no process in place to address issues like this. I'm opening a new account and the phone representatives were not able to complete my packet online. Only ONE staff member at the bank can deal with new accounts. By the way, my telephone fraud call (for another account) had a 1.25 hour wait without the option for a wait-in-line call back. Why did I call the fraud line? I opened a personal account and somehow, in less than 5 minutes, an unrecognized mailing address was attached to my account! WF seems too problematic and several security concerns have been uncovered before I've even done business here.


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I have been a WF customer for the last 10 years. I'm a citizen from Mexico and hold a checking, savings, mortgage, and credit card account in this bank. Today I tried to make a wire transfer to Mexico with MY MONEY, and outrageously WF is holding my money hostage as I cannot make the transfer if I'm not a PERMANENT RESIDENT. Are you kidding me??? Who gets to decide what I do with MY MONEY based on the immigrant status???? I have earned this money by being lawfully admitted to the country under the current visa status I hold. If the bank had no issues into TAKING MY MONEY, they shouldn't have any issues as to HOW I USE IT. This is downright OUTRAGEOUS. Mexican and other nationalities: Do not save your money in this infamous place!!!! This is unbelievable.


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They don't acknowledge provisions made by the customer's efforts to schedule payment during his/her financial crisis. They will continue to harass with phone calls, emails and texts and completely ignore any arrangement you've previously made with them.


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Wells Fargo used to have much better customer service; more personable but now just to get a live customer service rep on the phone takes anywhere from 15 - 35 mins. What the hell???? Guess I gotta look to change banks and I’ve been with them for 12 years….Too bad their execs don’t care nor do they know how to run a good bank.


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To start, I am not a review guy, but after what I experienced I feel the need to at least warn others not to refinance or do any business with Wells Fargo. Their staff of representatives were not able to answer basic questions, provide help, or reconcile any mistakes. I was denied use of my attorney because he would not sign a contract with Wells Fargo. My attorney works on my behalf and Wells Fargo required him to sign a contract with them or else he could not provide my closing services. Illegal. 


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I give Wells Fargo bank zero stars. Your money is not safe in this bank. We recently had fraud due to some ATM error. There were a $1000 withdrawn from our account, which we DID NOT authorize. We reported the issue right away and submitted a claim. After two claims, they advised we needed to submit yet a third one. The first claim went to the wrong department, and after the second claim was completed, they still have no answers for us and our money is lost. Throughout the process we have been transferred all over the place. 


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This branch is absolutely the worst! I have been a customer for over 20 years. Personal and business. Never before has it been this bad. They are taking full advantage of the Covid slowdown by not staffing the branch. The wait times are horrible, inexcusable! The inexperienced staff direct you to their site. The staff has no manager and no one that holds the crew accountable to expedite their transactions. I am considering leaving them.


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This Bank is GARBAGE as they care more about leaving work early than helping people. You have to literally miss work to open an account here in NJ.Complete trash! I went there to open an account, and was there on time but because they had a lot of customers and wanted to go home was not able to open a business account. The employees care more about getting out of work super early, than helping people... It's no wonder they are losing customers to other banks and credit unions!


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I have been a customer with Wells Fargo for 16 years. I had filed a claim against the travel booking company "eDreams" in June 2021. This company charged my card for a flight that I never received - when I showed up to the terminal the airline did not have me on the flight manifest. When you look at the reviews for eDreams there is endless amounts of people who have had the same exact issue as I. eDreams sent Wells Fargo a PURCHASE AUTHORIZATION(NOT A FLIGHT CONFIRMATION CODE, NO PROOF OF A TICKET.) which means according to "Visa Guidelines" they lose the dispute and I am on the hook for the flight that I never received from this company. So, my account is currently overdrawn and I refuse to pay for a service that I never received. This was escalated to complaints - complaints did nothing for me and told me the same thing.


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I have recently been divorced and needed a bank account. Little did I know Wells Fargo gave me an account because I was a divorced woman and could not be trusted with a real man’s bank account! I receive more money (legally) than my ex-husband and I just purchased a new vehicle on my own! The only person Wells Fargo needs to worry about is my ex who is a pedophile! Oh but that’s ok!


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Where do I start, if you are looking to open a business checking account with Wells Fargo, think long and hard. They are absolutely the worst bank that I ever had the misfortune to choose for my company's banking services. They have crippled me in running my company. This has to be on purpose. I have done everything asked of me to conduct banking with my vendors and they have made it impossible to pay thru ACH or wire. In my industry it is very competitive and I need to be able to access the actual money I have in my account to pay my vendors, did I say my money? Actual money. Their employees are completely incompetent. 


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They discriminate based on country of origin for credit card applications. Need a lawyer to file for all of us. I got approval from all banks across the USA without any problem. Will close all my checking and saving accounts with Wells Fargo. Happy never invested with them.


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The worst bank I have ever seen!!! I highly recommend NOT to open a business account with this bank. You basically can't do anything with your money. Every transaction will be on hold for at least 2 WEEKS!!!! No direct pay, no ach, no wires, you can't deposit a check. They can block your account without any reason. Costumer service is absolutely useless, they know nothing. THE WORST BANK in USA. They ruined my business.


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Wells Fargo has some of the worst customer service I have ever experienced. Took over 2 days just to send a wire due to their "fraud" department putting a hold on my wire which is fine. However, to remove the hold required a 2 hour phone call, hung up on, and numerous identity confirmations only to be told to go see a branch. When I went to a branch they told me to call the same number putting me in an endless loop. I bank with Wells Fargo, Chase, and Frost Bank.


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After being with them for years they have proven once again there is no backing from the bank. After a fraudulent insurance company charged me over 2k they replaced it just to tell me I owe it to them after. It almost out my business under and thank goodness I don’t use them for my business. CHASE ALL DAY!!!! Stay away from Wells Fargo. They said they covered my business and it was active to only get a callback saying they didn’t cover once I had already started services. They are negligent and incompetent. I was on hold for 30 min then got disconnected. I’ve never let my account be negative for more than few hours and I was charged 245 in fees. None of which they’d replace.


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I have been with Wells Fargo for over 20 years. I was fooled by an online scam that matches James Avery Jeweler's site perfectly. Once I paid for my goods the payment page (after submitting payment) did not look like James Avery's regular post payment page. I immediately called and cancelled my card with Wells Fargo. Wells Fargo did reverse the charge while investigating the charge. Fast forward 2 months, I never got the goods I ordered online, but Wells Fargo closed the case and paid the scammers. While I do understand the whole "buyer beware" thing, why is the onus on the only the consumer? I immediately (within minutes) called and cancelled my card. It seems to me that Wells Fargo must have something to gain from paying thieves.


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I have been with Wells Fargo for 20 plus years. I have always had a great relationship with this company. Recently in the past few years they have been gradually increasing the yearly fee. I'm not happy about this. And recently I had a problem trying to get hold of my agent. I ended up talking with another agent to get my request put through. Seriously considering going through another investment Company.


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Trying to sign and have notarized loan modification paperwork for Wells Fargo at a Wells Fargo branch. Paperwork has daughter's previous name on it, but she has marriage certificate showing previous name and new married name. Notary at Moline branch will not sign as she cannot verify that daughter is who she says she is. It's Wells Fargo paperwork, she has a valid ID, and proof that she married since the original loan. This is beyond STUPID!


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This bank has been going down for quite a while. I have been trying to add my daughter into one of my 5 accounts that I had for 20 yrs with this company and I have wasted three days and at least y 6 hrs of my time on the phone. The branch on Ulmerton: only Drive thru. The branch on Jasper: closed. The branch on Belcher: closed. The branch on West Bay: closed. The branch on E Bay: they answer after multiple calls and not happy that the phone rings.


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Filed a claim, rep said provisional credit within 30 minutes never received, got an email next day saying claim was closed. Called because it was less than 24 hrs, they lied said I didn't turn something in they never asked for. Called back, was told it would be reopened, never was. Called back again, lady tells me I will be sued and deny my right to a supervisor


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I have my mortgage through Wells Fargo. Every month I pay an additional 1000.00 to principal. I decided to refinance because interest rate was too high. The refinance banker told me it was a pretty simple straight forward process. I have had to submit over 60 different financial documents. I am at a point where I am going to go to another lender. This is beyond a complete waste of time and and money. I would not recommend this process through Wells to any one. I will go out of my way to tell people not to use this bank.


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I ordered the Wells Fargo Active Cash card in late July. I called in August to see where my card is as the card never arrived. It's now (9/17) and no card to date. I asked to extend the promotion date and was denied. This bank cannot get its act together. I'll be moving my accounts to a new bank. I've been with Wells Fargo for over ten years, but it's time to move on.


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I have had the worst experience with this bank and even more so with the fraud department. If I could give zero stars I would. The representative got frustrated when he couldn’t answer my questions so I asked for a supervisor. He proceeded to tell me they were busy and after repeatedly asking for one he told me he was disconnecting the call and hung up. 


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I had a checking account, the last transaction was 7/28/21, bringing the account to zero balance. Though I'm a premium customer and the account was linked to my other accounts, still BANK decided to close my checking account on 9/8/21 saying I did not do any transaction in August. They did not send any email to me, no surface mail - "saying they are going to close the account". But when I called the bank, they said BANK has all the rights to close an account whenever they feel like - just like they have rights open all the fake accounts in last few years. Wells Fargo has fallen down that low; I had never thought off - banking with them for 20 + years.


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Well firstly... I don't ever feel compelled to write reviews unless ultimately something makes me. Now I've backed with them for 5 years now and it's been nothing but Chaos. I'm a fairly smart woman and I know when something is happening with my money that was not done by my mistake. So I contact CS and the man who picks up I can't understand him whatsoever, which is difficult in itself so I asked to speak with someone higher up, very nicely I mind you also. So I get a man named Kenneth and he's a very nice polite man, but what he is telling me makes absolutely no sense. And I think he knows it doesn't but still try to palm it off as this is a normal thing blah blah blah and I know it's not because it doesn't happen every time. 


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Wells Fargo is the oldest bank in the United States and holds a great reputation because of that; however, in recent years (2012 - present) it has reached a pinnacle of incompetent and blatantly inconsiderate customer service reps. The customer service representatives will find any way to avoid helping you with your problem and transfer you to a department that can assist you. This, each time, resets your line in the customer service queue and has you waiting at least 20 minutes 3 times in a row. This can cost you 1 hour of time. It is completely inconsiderate of their customer's time.


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A savings account opened several years ago should’ve been, but wasn’t titled in the name of my revocable trust which holds everything else I keep at Wells Fargo. Should’ve been easy to sign papers and put the savings account in the trust, but for some reason the employee couldn’t do it. I was in the branch for over an hour while he fiddled around on his computer and ultimately called somebody who was of no help either. Finally, I asked the bank guy to close my savings account and give me a check. I deposited that mid-5 figure amount into another bank. Wells Fargo demonstrated glaring incompetence. The bank’s systems are antiquated, too.


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My health has been poor of late and I needed to get my affairs in order. I am not physically well enough to drive to a bank yet Wells Fargo requires you to see a banker in person to name a beneficiary for your own accounts. Interesting, If I was looking for a line of credit I would of had all kinds of options online. There should be an easy way online to choose your beneficiary. The reason they make it hard is because they have an opportunity to get the funds if you die. This is Wells Fargo's greed. Plain and simple.


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I had a merchant account for years with Wells Fargo and the have been withholding a large amount of money for years without a release. Every time I try to reach anyone I get a customer service agent that can't get answers and most of the time I never even get a call back. I'm extremely frustrated and disappointed and quite frankly am ready to hire an attorney.


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Wells Fargo is holding a legitimate check from a legitimate car dealership. They say they can't verify the funds from a legitimate bank and are holding the funds for verification for 10 days. I've been with them since 1993. I'm going to another bank for sure. They hold your money to get interest for themselves. I am livid. Stay away from this bank.


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So, I have had an account with Wells Fargo for 15 years. I have encouraged friends and family to open Wells Fargo accounts. My account was hacked at the end of July. I received a notification that a payee had been added to my account. So, I immediately called Wells Fargo and while I waited on hold for 20 minutes, I tried to log into my account but the password had been changed so I could not. I spoke to someone who said it seemed clear that someone hacked my account and stole my money and that they will give me the money back provisionally while they conduct an "investigation" but I should not worry. 


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I needed to simply close my elderly parents’ empty safe deposit box. I spoke by phone with the one and only person at the branch who could do this for me. He said I could come by anytime and gave me a phone number to call to confirm that he would be at that branch on the day and time I was coming. I live one hour from the bank. When I called the number I reached an automated system which did not allow me to speak to anyone and which did not have any option that seemed to fit my situation. I called three other Wells Fargo numbers and, in every case, got the same automated system. 


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Applied for a credit card online through Wells Fargo. Granted, my credit score is well over 700, so when I didn't get a response I immediately wondered what was up. Four days later I get a letter in the mail. It states "IDENTITY CAN'T BE VERIFIED"... I called #WellsFargo at 1-800-967-9521 and they told me I had to go into a #WellsFargo branch & prove my identity.


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Go to a credit union. They will hold on to your money over the weekend when other banks would have released the funds. They just recently have had the largest lawsuit against a bank. They will smile and be nice but will not help you when you need it. I had money zelled to me and they held it over the weekend to play the stock market for nickels on my dime. They have the most unethical banking practices in the US and have been caught for it before.


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Just stay out of this bank. It has poor business practices and employees that are unqualified to assist customers with basic needs. Today, I went to inquire about getting my son who is about to go off to college, a credit card. I have 2 accounts at Wells Fargo and my son has one account in his name. I have an exemplary credit score, over 800. The employee who was assisting us said Wells Fargo no longer issues credit cards to people like my son. I was bewildered and confused by her statement. I explained that I wanted him to start building credit and also wanted him to have a credit card for emergency purposes if he needed. I asked if I could get a credit card and he could be an authorized user on the card to build his credit in that manner. She said, "You cannot do that with a Wells Fargo credit card." What??? 


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If you need a new Bank. Do yourself a favor and don't choose this one. I have had an account in this bank for more than 14 years. No hits, misses or errors. Now all of their policies have changed so that they can hold your funds for extended period of times no matter the reason for the funds. Deposits & Payments. Today they told me they are holding a payment they got from Mazda financial for a week to 10 days. And I can not payoff the difference, WHAT IS THAT. Really does anyone have any doubt they cashed that check the day they got it and it cashed. They play with your money. Their in Branch service is the worse, wife and I waited a half hour only to be told make an appt. and come back, for notary service.


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I have been with Wells Fargo for more than twenty years, the banking service is reasonably good, but the online banking log-in service is so bad, a report of the log-in problems will take 10 days to respond if they respond at all. The login setup doesn't work, no matter how many times you change the password, it will not let you log in. Wells Fargo needs a better IT service.


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I have banked with Wells Fargo for several years now. I have deposited 2 checks from a different bank, and Wells Fargo made the funds available for 4 days then placed a “hold“ on both checks, which in return put my bank account in the hole By HUNDREDS of dollars! When I called customer service, they basically transferred me to 3 different people that could not help me, nor would they return any of the money or fees I had over placing the hold after 4 days of the funds being cleared! I literally have to take the check, drive to the bank the check came from, then drive back to Wells Fargo and deposit the cash in order to get my account out of the hole! Biggest inconvenience ever! This is the second time Wells Fargo has done this to me! They refuse to clear the check until a week from now!


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Only open for minorities. My husband and I own a small business, and did not qualify for EIDL as we had been open for only five months, and you have to submit 12 months of financials to apply. As my husband and I are the only “workers“ of our business, we did not qualify for PPP. Contacted Wells Fargo for the open for business plan and was told it is only for “like, ** or Hispanics.“ I am **. Small business is small business. Covid has no color barriers, but apparently Wells Fargo does.


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I had read a warning before I went through the process of applying for a business debit/credit card, but I thought "eh I doubt it's that bad". A few months later, I'm here to report, it is, in fact, that bad. With all the changes that Wells Fargo has been making recently, I wouldn't even be surprised to get an email saying "this is no longer a Wells Fargo product". I feel like they have two employees working in the business debit/credit department handling requests for thousands of applicants. I sent my application and never even got a courtesy "your application has been received". I was ok with it until a month passed by and I'm like "????". 


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I have been trying to get into my account all day to set up my online banking. When I called they told me that my phone number was not the number on the account. Come to find out they had my old number from an closed account, but this is the only way I can verify myself. Who the hell ask you to verify yourself with your phone number. Anyone can have your number so needless to say I can't set up my online banking until I get my bank card. Then turn around and wait another 10 days for the customized one that I want. Now I remember why I left Wells Fargo to began with.


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Wells Fargo provides its consumers a free FICO score on their website. I used to think this was a nice service, but recently learned that the FICO score they provide is false, and downright misleading. When I check my FICO score with Experian the score is always higher than what Wells Fargo list it as being. Recently, and for no explainable reason my score on Experian fell 25 points from 844 so I made some phone calls to both Wells Fargo (my score with them dropped 22 points) and Experian.


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Wells Fargo Cash Wise Visa card offers cellular telephone protection. On June 29, 2021 I contacted card benefits to inform them that I completely broke my phone. They immediately emailed me a claim number, because I qualified for that benefit. That is when the nightmare began. After I provided all the information that they requested, they continued to say that they were not receiving the information requested. 


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I walked in to Wells Fargo branch to open an account. The greeting at the door was not friendly. I felt like I annoyed the person by coming in. She informed me that without an appointment I will have to wait hours. I must make an appointment 4 days from today. They are fully booked for the day. I was ok waiting because my car is being serviced at a service department across the street. After me another lady was turned away. She made an appointment for the following week. Gentleman walked in to open business account with the same message. He felt unappreciated, got mad and walked away.


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We have had a car loan, mortgage, and credit card with Wells Fargo over the last 17 years. Excellent credit, not 1 late payment, and after going through the application for a refinance for our primary residence that was fraught with delays, dishonor, dismissal and degradation over the last 5 months, our "reps" (who changed hands several times and lastly didn't speak English well), never looking out for our best interest, being charged for every reprice to get a lower rate and better (shorter) loan term, with their management team not giving a damn about our long, pristine history with them, Chase offered a better deal with excellent, timely customer service, (as we bank with them as well), and they lost our mortgage loan to them. We are officially done with Wells Fargo, and we are glad this is finally over. Steer clear if you want a bank that actually cares about your business and well being!


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WELLS FARGO is terrible, just sent correspondence to the CEO and Board. They can take from your account in a nanosecond, but when they double hit it with their own system, they want you to wait 10 days for your money.


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I have been a Wells Fargo customer for 20 years. Last month I applied for my second personal loan with them. With a promise of no penalties for prompt payment. Big surprise when, when making an extra payment to the principal, the bank decided to take part of this payment as an advance interest payment when specifically requesting the cashier that the payment went to the principal. When I called to make the claim, they told me that the bank could do whatever it wanted in their opinion and they did that, abusing my trust. Take care of customers because, as happened a while ago, the bank does what it wants with its customers. On the last occasion the bank was fined for these dishonest practices. Think twice if you plan to use the personal loan service that they have been promoting so much for last two months.


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I went to make a deposit yesterday; but knowing the last few weeks the ATM confirmation reflect differently I would enter $400, but confirmation reads $120, enter $40 but read $20. This was brought to the representative attention who acknowledged the problem but no attempts were made to resolved. ATMS at three locations are confirming less than what the deposited amount is. A person can easily assume they were wrong or not paying attention confirmed only to realized they were short and lose their money. ATM's in short are bandits. Be warn. Verify your deposit before confirming. Better yet wait in line to make your deposit.


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I was robbed in New Orleans and Wells Fargo has closed the claim without giving the money back. I do not recommend banking here, your money is not safe. They will not believe you even if you’ve been with them for over 10 years. Their customer support is horrible.


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Sal **, Texas hanged up. Before that treated me extremely rudely. Luz, Texas refused to give me to a supervisor. Al ** laughed at me when I asked for a supervisor. Ron ** South Carolina refused to help and hanged up. Porsche ** initially refused to help, spoke over me, put me on hold while I was still talking etc. This are just some examples of my 2 hour experience by calling customer service. I always have a 5 digit balance. Wells Fargo and their subsidiary Zelle defrauded me of 750$. No one is responsible. No one is willing to help. 


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I have been with Wells Fargo Bank for 30 years and I can safely say that they have the WORST customer service than any vendor I have ever worked with. I try to only use the online banking, but whenever there is a problem and I have to call someone it never goes well. They have shipped me to overseas phone banks during normal business hours, provided me with fraudulent information from their sales staff, lied about call history, and ignored my complaints. Wells Fargo has never logged a call properly in 30 years!! There is no history of my numerous issues with their service...they say they record every call, but have failed to provide me a transcript for any. They are truly a shady bunch of characters that have been caught several times (CEO gone) but never learn. Stay far away.


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I have banked here for over 4 years. Had to change banks as there Are no TD banks in Georgia. I keep sometimes up to 100k in the bank account. It's my personal accounts. Out of the blue they tell me to get my money. They are closing my accounts. I can only assume they have something against people who take their money out of the atm. Since Covid I have been using cash again. So I hit the atm twice a week. But all they can tell me is they don't want to do business with me anymore. My credit is great and I'm a business owner. Bad management. But good news is my family businesses are all with Wells Fargo. We will be moving all of them right away. Beware if you use them!


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I tried to cash a $30k check at Wells Fargo, which the check is drawn. I asked for a cashier's check. That's only for members. Then, give me cash...WOW!!! People started being rude, Manager refused to speak with me, the writer of the check was called. Funds were available and the writer told Wells Fargo to disburse the funds. The bank manager sent a message to me stating that no funds are leaving here today. She told the writer to go into a branch to identify themselves. I was told to take the check to my bank or come back tomorrow. Both writer and carrier are people of color.


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They have always been courteous and helpful to solve problems. When we had a credit card fraud, the bank immediately solved the crises. In almost 30 years, we have been very happy. We would never switch banks.


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I've had Wells Fargo Bank for about 2 years now. Over the course of the past eight months has been nothing but hell. At least four times my debit cards have been turned off for potential fraud without even a phone call to verify my charges. Wells Fargo likes to control where you spend your money and how much you can spend. I should be free to go wherever I would like to go and be able to use my card freely without them suspecting fraud. They also like to take money out of your account wrongfully and then you have to argue and fight with them and file a claim and wait 10 days to try to get your money back. You know they have no problem taking the money out of the account in error. 


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The easiest of deposits and transfers from accounts. Also everything is on one page I have 5 accounts can see and work with all of them. Including credit card accounts and personal loans. Direct deposit is very easy. And you are protected from fraud. No need to call them anymore because you can chat 24/7 with a real person. I know that it's a brick and mortar type bank but I never go to the back for anything. No charge for checking and no charge for saving as long as you have $300.00 or more in the account. All in all pretty awesome???


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It's easy to navigate and understand, also easy for send money to a another country and local. The view of the page is excellent, you can see all the accounts in one page. It's multilingual for people who doesn't speak English, there are more languages available.


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With all the banks I had, Wells Fargo is the best. I never experienced anything dissatisfying. All the options to help me manage my accounts - alerts me when my checking account is below the amount I choose. So many handy features and not to mention easy to use.


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If I ask a question online they are very quick to respond. The employees know us when we walk in the door and they’re always friendly. They helped us with financial matters when we had to put my father in a nursing home.


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Great bank. Online banking is easy and fast. I do all my banking with Wells Fargo Checking, savings, debit card, credit card and my investments. If I ever have a problem they are quick to respond. They are a great institution. I would recommend them to anyone.


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I am with Wells Fargo with 5 years and I never miss my payments and yesterday I had automated payment and there wasn't enough funds in the bank and I wasn't expecting the transfer to happen for next two days, which was unfortunate. After a day after transaction they sent me a message stating I was in negative balance and charged me over draft fee. Why the heck they won't inform the customer when there wasn't sufficient funds available in the account? After having conversation with customer service which was terrible, Now I decided to close my account with this bank. Wells Fargo, please let customers know on the day of transaction if the available balance doesn't cover the transaction, just don't charge them with over draft protection even when they don't opt for that.


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Ease of use. If I have questions I can submit it and they are quick to respond to me. I have used Wells Fargo for a long time even before they converted from Wachovia years ago. Online banking is a breeze.


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No problem with online banking. However, when I write a check to pay my yard man, he takes it to my bank and they charge him $8. because he does not have an account with them! He just wants to cash it!


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I have had an extremely horrible experience with Wells Fargo as of recently. They have been placing holds on my checks that I receive from customers in my business account and I called to find out what’s going on. I need to firstly tell me that there is suspicious activity on my customers account so they’re holding it for my benefit to protect me and this is after being on hold for hours, waiting half a day getting transferred, hung up on, being talked rude to.


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Because of Covid I have been unable to see a Banker even after telling them that I had $150K to invest in an Interest Bearing Acct. I have had other issues with them like them opening an Account that I did not request.


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I've been with Wells Fargo for years, over 20 in fact. I've never had a problem that Wells Fargo couldn't fix. Have had one bad experience with a nasty customer service representative, but other than that one incident, I've been treated with respect. Courteous people, and very professional. I will not be changing banks. I'm quite satisfied with Wells Fargo and the service they provide me. In my opinion Wells Fargo is the greatest bank there is. I will continue to stay with them, probably until the day I pass away. I'm very pleased with Wells Fargo.


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One problem I have found is if Wells Fargo has a default address for a company you want to pay, the correct address cannot be used because the address keeps changing back to the default. Consequently, I need to mail that particular bill every month rather than using Wells Fargo's online banking.


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I have been banking with them for more than 25 plus years and have not had any major issues. I have always had any questions answered quickly and without fail. Their online banking app has been very user friendly and very helpful.


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I'm pretty proactive with addressing my business and banking needs, so fortunately, my bill payment won't be late! However, the mobile app and website for Wells Fargo leaves much to be desired. For two days now, I have been attempting to pay my bill and their mobile app (iOS) has had issues. The surprising part is that their website seems to have the same issue... So I called in to reset my password with a Customer Service Representative. After three 'mysterious' disconnects with representatives (after being placed on hold), I'm thinking that this is by design! If there is a problem with your system, just say so... Don't perform and behave as though everything is alright and leave the Customer blowing in the wind!


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Today my wife was treated like a thief in a Houston branch of Wells Fargo at 6821 Harrisburg by the clerk named **. She was simply trying to make a deposit. We received a check for $10k from a small buy-out transaction. This woman demanded to know the reason we had a check this big to deposit. She called the bank of origination (which was fine) and told the check would clear. She called the man who wrote the check and he conformed the reason and amount of the check and confirmed it was a valid check. 


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DO NOT start a business using Wells Fargo banking. Their services suck, their offerings suck and they will be a liability not a partner to help you succeed. I couldn't dislike a banking partner more than Wells Fargo. Nothing but errors and problems on their side getting things set up and helping scale my banking needs with my company growth. I'll be looking to grow with another bank/credit union!


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Extra payment taken from WF checking account without authorization, 3 attempts so far on my part to get it back with excuses, attitude from representatives because I don’t agree that it should take 10 days of review to refund a mistake from their checking account to their credit card and still no resolution. They immediately corrected a credit mistake they made of $175 to get their money right back, but still have my $1400 that they can’t figure out how to put back into my checking. The incompetence, department switching and blaming, irritable attitudes that I want it corrected and lack of ability to problem solve on many levels is horrifying- bank elsewhere.


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I have been with Wells Fargo for over 3 year and everything was just fine till after December 2020. I have automated payment for my bills for the last three years but since December 2020 my payments are going thru a week after or showing in my account and disappear and once I get money in my account magically appear again putting my account in overdraw. This bank is been playing with my bills and my account badly ending up charging me more than 100 of dollars in overdraw fee and insufficient fund fees which I think that in the middle of a pandemic they shouldn't be playing like that with people money. It is a robbery in a legal professional way to do. This week I decide to close my account and keep my bills on time with no extra problems or overcharge from a bank that should be a bank we all trust. Sorry don't recommend this bank to anybody.


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First off this is the worst bank I have had experience with. Not only have they shut my bank card off without any type of notification they sent my statements to an email that is not mine!! It's no wonder thieves have easy access to our accounts!!! Start hiring people who are responsible and professional to take care of our hard earn money!!! And teach your staff to call when you people decide to shut our cards off without any type of notice!! You lost just lost a customer!!!!


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WELL FARGO BANK etc....Once again is up to their ILLEGAL PRACTICES ...And the E.O (executive office) #KNOWS THIS!!! Customer Service is at it worst ..Not everyone, you have to find the right representative. EXECUTIVE OFFICE..doesn't seem to care.... #Well Fargo Bank..Terrible


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I'm a business customer of Wells Fargo. Received my first PPP loan thru Wells. Applied for the second loan in which Wells is supposed to automatically provide the SBA with the first PPP loan number. My application was rejected three times due to the fact that the SBA could verify the loan number provided by Wells!!! Are you kidding me! I called to complain; they created a complaint ticket. Emailed me to tell me my complaint was resolved and apologize for rejecting my applications. A week later, through some investigation, I discovered the PPP loan number issue was not resolved and the SBA still doesn't recognize my first PPP loan number. Had to call and create another complaint ticket. This is ridiculous! This has been going on for three months!!! If I miss out on this second loan, I may have to take legal action!! SMH.


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I was a caregiver of my patient and he died on Feb.21, 2021 in his home in Los Angeles. On Feb.19, 2021 my patient called the lady agent of Wells Fargo Estate Care to give his final instructions but the lady agent ignored his voicemail and text messages. She contacted me after we buried my patient. But it was too late coz my patient was not able to give his last instructions. To my surprise she told me she retired already and Wells Fargo assigned another male agent to handle the estate of my late patient. Then this agent contacted me that Wells Fargo still waiting to accept the nomination. On March 12, 2021 this male agent called me and instructed me to leave the house of my patient. Even at that day he had no authority yet to evict me because Wells Fargo had not yet accepted the nomination.  


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My wife & I have been customers of Wells Fargo for over 8 years maybe longer, at one time our home was financed through them. We are self employed, owning 3 businesses with all of the business accounts being with Wells. One business deposited over 4.4 million in the last 2 years and another over half a million. The covid hit us hard but we stayed in business and kept our employees/contractors employed. Long story short, we were denied a second PPP for some weird reason (till this day I'm still confused about it) and might have to repay the 1st PPP ($176,250) if unforgiven, by the way I know that's outside of Wells's jurisdiction, the SBA controls that. 


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Wells Fargo has been busted for opening up fraudulent accounts, committing mortgage fraud. Wells Fargo has agreed to pay $3 billion to settle criminal charges and a civil action stemming from its widespread mistreatment of customers in its community bank over a 14-year period, the justice department announced on Friday From 2002 to 2016, employees used fraud to meet impossible sales goals. Latest episode--I paid to wire money into Wells Fargo. I called branches and the 800 number so they would have my money ready. The Tarzana and Woodland Hills and Encino and Northridge, Sherman Oaks branches phones went to messages saying they are currently not answering the phone. During regular business hours! I go in and they could not give me all the money I needed that I wired in.


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I have been a Wells Fargo Auto Loan customer for several years. Recently I had to refinance with another bank because Wells Fargo was ZERO help to my financial situation. I will say that even though the refi added a little on top of the existing loan, the customer service and flexibility of my new bank is worth every penny. In my opinion Wells Fargo is extremely untrustworthy. From system issues to pulling extra payments; any possible problem that a business could encounter when conducting customer-facing activity, they have had, and I have been on the other end. 


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I switched to Wells Fargo and wish I would’ve done my research. They are awful and closed my account with a simple phone call for what they said was a business decision. Stay away from them. I’m now fighting to make sure I get my final deposit and I’m happy to say I’ll never do business with them ever again. The grass is not always greener on the other side. Stay where you bank. Run away far away from Wells Fargo.


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Couple weeks ago I called Wells Fargo to make a dispute for one problem and one only! I have banked with wells fargo since 2010! Never have i had such a problem before with them! I got paid yesterday during the night direct deposit to my account. I woke up, only to find my checking account was not even 3 hours after being paid now showing that I'm -$472.11! I called the bank and I'm told that a dispute for a $900.00 loan I received a few weeks ago was made. I never once mentioned nothing about making this dispute for a loan that I authorized! So needless to say wells fargo is refusing to take responsibility for their error and refusing to fix their agent's mistake so now not only did they take my entire paycheck but they left my account -$472.00 and are refusing even with the recorded call that proves them in the wrong to reverse that $900.00 back to my account and also told me to expect over draft fees.


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In the process of extensive home renovations and in need of making large wire transfers from my home to my contractor periodically. In light of the current situation with the Covid-19 pandemic it has become a hassle to make appointments to see a banker every time I need to do this. Their problematic on line process to make an appointment hasn't helped the situation either. Applied for the ability to make large wire transfers from home in person with a banker at a branch. This was done on Jan 26, 2021. I was told it might take up to 2 weeks to get this ability as some sort of pin number generator will need to be sent to me to fulfill the requirements of doing this securely. It's now March 24, 2021 and I still do not have the ability to do wire transfers from home. In spite of multiple complaints to the bank I'm still waiting. I don't expect this kind of customer service from such a well established bank. Neither should you.


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I am a small business owner, sole proprietor, and in the past I had always used PayPal for my banking. Everything was fine, except that I couldn't deposit checks in the account due to an error I made the first time I attempted their mobile check cashing services. As a result, I decided a couple of months to open an online business checking account to make the check depositing process easier. I was really needing a good online account because with this pandemic, I try not to go out unless its absolutely necessary. Luckily, I work from home so I can get supplies mailed to me, and I just send out my customers orders through my personal mailman, so it's rare when I need to absolutely go somewhere. On top of that, I am currently without a vehicle, actually been saving money to purchase a new one, and I live in a very rural area so the only way I can get places is for my boyfriend or his parents give me rides if absolutely necessary.


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Today, while at the drive thru window in Wake Forest, NC, the teller was very RUDE! I called out the inconsistencies with a service I have been previously granted; the teller advised that it should have not been allowed. I then stated I should just take all my money out of the bank at WF, she then commented in a very sarcastic voice, "It's your choice." So, WF that's how your employees treat your customers? I've been a customer for over 20 years when the bank was called Wachovia. I do have choices and it's apparent I'm not valued as a customer. Did the teller not realize without customer (me) there is no need for her to have a job? She refused to give her name, but I'm not accepting this type of treatment when there are other banks. #poorcustomerexperience. Do better Wells Fargo!


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The Person who My appointment was set with (ZR) was late and rude. I was told She was at lunch. She was late getting back. When She came back late She passed Me with a frown on Her face and went to Her office and fumbled around for a while. When She came out of Her office She didn't say Hello or apologized for being late. In a rude manner She asked Me if I was_______ _______? At no time during Our appointment was She cordial. After Our appointment I addressed Her about Her Demeanor and She apologized and stated that People were walking in the bank with no appointment that caused Her to be late. Honestly that has nothing to do with Me, Her being late for My appointment or Her attitude. She has no Customer Service skills and is Very Rude.


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I've banked with Wells Fargo bank for longer than 7 years. I have been charged some questionable fees because of their "timing". They also don't do direct deposits on the weekend and like to hold your money longer than smaller banks - of course for interest-bearing reasons for the bank themselves. In Wednesday I will be closing my account!


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Friday morning on 03/12/2021 at the Floyd Rd., Mableton, Ga. location branch #0066950 07. Arrived at drive thru line at 10:20 AM. There was only one car-one customer in front of me. I sat for 30 minutes - could not back out due to other cars behind me, but I did get to watch all the other customers pull in different lines and pull off. I would love to know why in the world would this cashier/teller could not have said, "Sir you will need to go into the branch for this transaction instead of making customers wait for so long on a Friday at that." Well when we finally make it up to do our transaction which was to deposit one check and cash a 200.00 dollar check from the state of GA income tax refund made out to my husband and myself. The cashier would not accept because my husband did not have his drivers license on him but he did have his picture ID on his weapon permit and several of his charge cards.


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Since January 2021 the last two issues are leading me to close our accounts with Wells Fargo for good. The first issue was after we had a one time charge of around 12 dollars for a 4 mile Uber ride, Uber tried taking 83.00. I phoned Wells Fargo customer service right away to inform them this was a unauthorized transaction. The rep stated we should be issued a new card, and yet she also stated a new card would STILL not prevent Uber from getting 83.00. My question was why issue us the new card at all? Why not stop or prevent Uber from taking this unauthorized charge, Is it too much to expect a bank to not allow charges to post for services we did NOT receive or authorize.


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Paid off my mortgage in October. Still waiting for my deed. Payment was misapplied, put in a forbearance account. No record of my previous that was handle by NACA. My son was murdered and I was at a low point in my life. He lived 10mins from my home was approved for a HAMP Loan. Wells Fargo denied I was hit with another 30yr mortgage after 19yrs of payments so I decided to pay off my mortgage in full in October. Was given a pay off quote. Paid in full.


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When you have an issue that needs attention you get bounced from one dept to another. Common phrase: "Not my job. I"ll transfer you." Wait another 15 min for each bounce. The issue is not resolved even when going to your branch and NO follow up phone call or any contact from them. The left has no idea there is a right and/or what they're doing. Very inept customer service. One banker actually said, "We're too big to contact any customer so we don't call you back!" WoW! At least they were honest. Don't bother with this bank. You would think with the bad reputation for dishonesty they've been caught at one would think they would be doing a better job. Obviously Not! Be aware!


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After following all the guidelines and verification protocols requested by WF to make a remittance, they still cite (contrary to their message) that one must personally go to a branch to initiate the first remittance. As I am ambulatory and somewhat have a contagious situation, I have arranged for a medical transfer to the busiest branch in the Orlando area on 1 March 2021 at peak hours. I hope for the sake of all employees and customers they take extra precaution if banking that day. I will also inform the local media outlets to my presence so they can witness the archaic and burdensome requirements, contrary to their own policy. I have banked many years with WF, my account is in EXCELLENT standing, and I have done this remittance with my other beneficiary without a hitch.


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Wells Fargo is below par by a mile when it comes to supporting military members. I have been with Wells Fargo for about 4-5 years now. They do not provide everything when it comes to being in the military. International numbers, never answer. International agents, always mess up your information or never change it when you leave to a new area. I cannot stand asking for a family member to talk with my bank to fix things that they lack on completing. You can barely order things online oh and if you plan on travelling and let them know in advance they still lock your card down. Thanks Wells Fargo for letting me know what a poor quality bank is like.


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I WOULD GIVE this BANK ZERO STARS IF I COULD, but I am unable to rate them without giving them at least 1 star. We purchased a car on 5/1/2020. The bank changed their internet banking in June 2020. Finally, as of 1/27/2021 we had someone with 1/2 a brain fix the glitch in the system. This is the Worst BANK in the world to deal with. We have given them every opportunity in the world to correct this problem, but today sent us over the edge with all the rude customer service we received as we were transferred from person to person to discuss this “BANK” issue. This “BANK” has been the most difficult bank to deal with, AND I HIGHLY RECOMMEND FINDING a DIFFERENT BANK to do BUSINESS WITH. We are now in the process of refinancing our car loan with FSU credit union.


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I was at Wells Fargo Bank today to cash a payroll check that’s drawn on Wells Fargo bank account. The teller was very insufficient as well as charging me $7.50 For cashing a check. Very disappointed in your service.


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Rude employee Desiree ** kept being condescending to 2 customers myself and mom. She was steady answering with sarcasm and asking extra because she felt we were stupid. Asking us about cars and mortgages we don't have. Refuse to give her employee ID. And hesitated to give her last name. She said she don't have to give us info. Then answered us rudely with yep. So disgusting of a person. Then put an assumed manager by name of Austin on phone. They need to playback their recorded conversation done at 3 PM Sat Jan 16, 2021. I strongly speak not in favor of Wells Fargo poor customer care. Please customers file more complaints. Ka


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On Sept 19 2020 I submitted all valid proof to claims specialists on a charge where I had been overtaxed by a false evaluation by a foreign government and forced to overpay otherwise forfeit my personal belongings. Wells Fargo took the claim and had not reponse for the merchant on the claim. On 5th of Jan 2021 I was told by the Claims Specialists that no response had been given by the merchant on. On Jan 14th I would be give the full credit of 340 dollars back to my account (I had spent up 4 hours at this point handling the claim over the phone). 


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Have a check for 79.76 owed back to me for incorrectly assessed late charges. Check date Sept 30 2020. Called today told check delay due to high volume. It is Jan 15. Said it would be at least another 45 days and no they will not be paying interest due to the check beginning printed even though it was not sent. Very corrupt company. Buyer beware.


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Wells fargo Hurt me more than few times by charging overdraft or return item fee for the ACH payment items showed up overnight night after midnight and showed paid next morning and charged overdraft fee, since there is always grace period to make a deposit until the end of the day if your account goes negative but here, your account was (NOT NEGATIVE) by the end of the day yesterday evening and you would see account negative and item was paid or returned and fee was charged to your account next morning, first thing in the morning you would get the news that you was charged $35 for having account with Wells fargo, Seriously and there is no solution for that,


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I wanted to give a big shout out to Ms. Mame ** -- Georgia Ave, SS Branch! Mame always goes above the call of duty when I ask for assistance. Recently, I was in to replace my debit card along with another issue. She never makes you feel rushed. She's very patient and explains things in detail. She constantly wiped down her area due to COVID. That's a big deal in today's world. Once the process was over, she was reassuring everything was going to go well. Though it was one of the busiest time of the year, Christmas. Surely enough, in seven days my issues were resolved. Last but not least she is so respectful and professional! I want her to know how much I appreciate her... so please share this with her.


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I called Wells Fargo on December 22, 2020 requesting to make a withdrawal from my 401k account. The representative stated they would need to send the appropriate packet of paperwork for me to be filled out. They also stated they would be sending it through the regular US post office. I was told it would take at most 10 business days to receive it. It is now January 8, 2021. I have called multiple times to please have the papers emailed or faxed or overnighted to me which they have refused to do. I need the money by January 22. Once I get the paperwork, it will take up to 5 days to process. Once processed, it will take up to 10 days to be mailed back to me. 


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Wells Fargo Bank will rob you without a gun, just shameful. Nothing but a bunch of thieves run this company...I see why this financial institution got sued a few years back! I hate I ever started banking with them. I should’ve listened to the people who told me they’ll take your money out your account and come with a reason that doesn’t make sense not to return it!!!! SMH. The most terrible banking experience I’ve ever encountered.


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Few weeks back I moved. Had to find the nearest Wells Fargo ATM. I went their to withdraw $700 to pay bills and deposit money into my daughter's account. At the ATM I entered my PIN and hit $700 and got declined message on the screen. Tried again sensing ATM machine error but got same message. I had about $1100 when I last checked on my app. I knocked on the front door that was locked due to pandemic to report the ATM error. They won't open the door to hear me. So I quickly ran home to grab a check and head to my branch about 15 minutes away.


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WF is disappointing me, every day. WF used to be a great bank with amazing customer services, now it's just an old computerized system with 20349494 options and no results. If you try to talk to a banker, will take you 30 minutes, and when they answered it, you will hear, Let me re-direct your call to the right department, and ALL OVER AGAIN!!!!


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Due to their failure to obtain required documentation, my business operating accounts were wrongfully closed without contacting me and the substantial deposits mailed to my accountant's address. They failed to respond to my inquiries in a timely fashion. They required original signatures from an out of state beneficiary of my trust who has no access to the business account and then failed delivered the documents for her to sign.


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These guys are the best banking institution we have ever worked with. They protect your account fiercely and provide you the tools to manage your money wisely. Additionally they have removed fees throughout the years that many other institutions continue to charge. They have embraced modern security solutions such as the as yet cracked AES encryption methods on your bank transactions and easily forgive overdraft fees, especially when you put money into your account the within a day or so. Local branches have personal touches and staff that don't push you to do anything at all. They will however give you the options if you ask for them so you don't have to go looking for them.


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I opened up a basic checking/saving account in 2009 after my father died. I kept the savings account but when I went to retrieve my money in 2019, minus $10,000 I asked where it had gone. The run-around was unbelievable. The first guy I saw at a local branch would not let me see my full account, telling me some half-baked lie about it being "so old" it would be nearly impossible to retrieve the statements. I went to another branch and was told that I deposited $20,000 one day and the next I came into the bank and withdrew the $10,000. I was told that this happened in Florida. Florida? I have never been to Florida so the transaction was fraudulent if it ever existed. One story after another, each one more bizarre. In the end, they stole my money and there is no way to get it back. Please do not bank with these crooks.


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Wells Fargo is by far the worst bank I have done business with, and I have banked in 3 countries in 3 separate continents. Their supervisors are downright nasty to you on the phone. I was asking about a hold put on my account DURING THE PANDEMIC SO I COULD NOT PAY MY BILLS, and the supervisor was yelling she couldn't do anything, which is a lie. I had to go through 4 people to get simple instructions and get it done. They are also a fraud and have been fined more than any other bank in the US for fraud and theft from their own customers. Read about how terrible they are. It is too bad I stayed with them for this long (I had been a customer since 2006 when it was Wachovia in the northeast). Do yourself a favor and bank ANYWHERE ELSE. STAY AWAY. THEY ARE CROOKS.


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Paulette a banker with Wells Fargo assisted me and her supervisor allowing my overdraft fee to this one time reverse back in the positives. I think some of Wells Fargo in its history may have had negative reviews but overall this is one of the few banks I like specifically because they’re friendly. Their credit purchasing power had been very generous helping me achieve financial goals in financing.


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Wells Fargo is the Worst bank! Do yourself a favor and go with another bank. Their customer service is trash and doesn't just doesn't make sense.. They didn't want to call and verify the funds on the spot so they told me they will call me once they do.. Then they're telling me it's going to be put on hold because they can't verify the funds and they're blaming the bank that wrote the Certified check. Just doesn't make sense because it's not a check. It's a certified check with the signature of the bank's Representative Guaranteeing that the funds and are there in place. Even their reps don't know why this is happening. This is unacceptable!! The least they could do is explain to me what's the damn problem but they can't. They say, "Idk. Is was the back office that did it!!" They really need help training their staff..


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I've been with Wells Fargo for 8 yrs. My branch closest to me is always helpful & greet me by name. Other branches are just as good. Customer service takes their time answer your question and if they can't they find it out for you.


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We have very negative contact with this bank. Customer of theirs using their card made a purchase in our store. This transaction was 3D Secured, so we shipped product without worries. Unfortunately 2 months after customer opened dispute "Credit not processed". He lied to Wells Fargo that he shipped back his product, but he never contacted us after delivery of his product, never provided us tracking number for shipped back product. He even couldn't do this, because we don't provide shipping back address without earlier contact.


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Banking criteria are shady as hell, Nobody can help you once you open your account. Can not change withdrawal limits. Customer Service does not want to help, Bankers ask too many personal questions. Worst all over experience. Nothing good. Go to Chase or Citi bank. Avoid this peps.


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I'm writing this review because of my frustrations with the Wells Fargo Rewards Program. I received a Pioneer radio that did not work. I called the rewards department multiple times to find out that they would not help me at all in getting a return or credit. They stated that they are only a "Read Advisor" whatever that means. I highly recommend not to purchase any product from the rewards program. I have been with Wells Fargo since 1986 and I'm going to cancel my credit cards and close all my accounts. Now, I truly understand why customers are leaving this poor customer service bank.


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First of all y’all system is out of Sequence. When someone has the money to pay for an item the transaction should come out that exact same day.... I had $3 dollars in my account and magically went negative the next day on payday. I had to pay 35 bucks.... There shouldn’t be any fees while using your card especially if you have money on there... My ending balance was not the same as what I had.... I have nothing linked up to my card... It’s always something new... The funny part it doesn’t show my ending balance. It shows theirs... I’m pretty sure I had 5 bucks like I said... And I literally couldn’t find my transaction with my ending balance. It somehow disappeared.... I see what y’all are doing...and it’s not cool! Y’all need to fix your system.... It’s like they know you’re broke and Purposely post a transaction that you paid or never seen before.... This ain’t fraud...just bad company and inaccurate system.


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My daughter found a way to bypass the controls on her iPad and charge a substantial amount of money over the course of three or four days. This was during a holiday period, so the transactions didn't show up for several days. We were *prompt* in alerting the bank. They claim to have safeguards against suspicious activity outside of normal purchasing habits, and this was wildly outside normal purchasing habits. They *failed* to stop them on their end.


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I have had a Wells Fargo account many years in the last few years. Noticed a huge change in the way they process my transactions. Most concerning is missing money then magically appears again! I gave had this happen several times that I had to call with no resolve or explanation of why I had 100 yesterday then it disappeared and 2 days later it's back in my account. Really weird. I’m closing my account. In my opinion I don't trust Wells Fargo anymore! It takes over a week for normal purchases to be processed. These purchases stay as pending for over 7 days. Seems Wells fargo can not keep up with processing and makes many mistakes with my money scary! Also my work direct deposit always was in my account around 2:30AM now it doesn't show up till 7:30 AM. I’m in the process of closing my account. Very wary of Wells fargo’s practices!


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I reached out to Wells Fargo asking for assistance in regards to my monthly amount that is due. I spoke to an assistant Randy and he was no help and said there was nothing he can do to help me. I asked to be transferred to a supervisor. He connected me to Alexi. She was also no help and said there was nothing Wells Fargo can do or offer me. I asked about a lower monthly payment, payment plan etc. Her reply was again there was nothing she can do or offer me. There is a lot of people that are struggling due to what's currently happening in this country. A big company likes Wells Fargo seems to only care about their bottom line and not their customers. I don't recommend using Wells Fargo. The only reason I give a one star is because there was no zero star available. I am very disappointed in Wells Fargo and how they handled my situation.


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When I send money to my friends in Zambia to their ministry I use Wells Fargo Bank. The ministry feeds widows and orphans. It is always expedient to get the donated money to them as quickly as possible. When I send the money by wire transfer I go into WFB. I am always met by the friendliest most amazing customer service reps, and the paper work is very easy to fill out to send the moneys.


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All I need is an insurance check endorsed to pay my roofer after a hail damage claim. I drove 90 miles round trip to a Wells Fargo only to be told I needed to make an appt. What? It takes five minutes to endorse? Then I called the customer service and they were going to overnight me a Fedex "mailer". That's been five days ago. I've almost paid my mortgage off and will be looking for a vacation home. One thing I know for sure is I will never finance through this company again.


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They have blocked my debit card twice this month when trying to Make a purchase. They said it was fraud. I called bank and let them know it is my cell phone company and they unblocked card. Then tried to re-make purchase and they blocked again.


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Zelle is one of most easiest ways to pay my bills. Wells Fargo Bank is very smart by getting this app. Log on, add my landlord's phone number, time to pay rent. Add their phone number select. Now we both will get a message it sent.


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I would love to give them negative stars if possible. About less than 2 years ago we purchased carpet and tile from LA Carpet who used Wells Fargo Bank to finance us. We receive statements monthly and make the payments from the same address for all this time. Out of nowhere they stopped mailing us statements and when we call they had no reason why (they claim). But what they really are doing is trying to make money on late fees. This is how crooked Wells Fargo Bank is. We can't wait to pay this loan off and be free of them. Will never do business with Wells Fargo and refuse if any merchant offers them up. Wells Fargo has a business culture of deception!


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As a mother I am very disappointed how this bank handled my daughter after being cleaned out by Cashapp. They allowed them to take all the money out my daughter account and simply said they didn't want the hassle of trying to fight Cashapp. This bank has zero loyalty to customers. Everyone that I know who has them will be closing out their accounts due to this. I know other who have been scammed by Cashapp and Wells Fargo has done nothing but other banks held their customers.


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I am supposed to receive 2000$ from my mom back in April and WF holds the money for 6 months without any resolution The mistake has been made by sender between intermediary bank and bank receiver but instead of doing recall (as all appropriate financing institution will do in this case), Wells Fargo holds the money. The recall request has been sent but case coordinator Staci E. from the corporate office closed the case mention only that this 'resolution that is available within the resources and compliance guidelines that we as an institution are held to'. She also avoid to contact me and didn't respond the phone as well as hiding her email from me. All customer service team, resolution team, corporate office couldn't do anything. They steal money from the people and hold them in their purpose. I am very frustrated and absolutely dissatisfied with this worst company ever!


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Wells Fargo has been my bank since 2006, when I moved to Florida. On October 15, 2020, I stopped in the branch on US-19 in New port Richey, to get a bank check from my account. The teller explained to me that there would be a charge. I stated, "Are you telling me, with my savings account, I am going to get charged a fee." The teller said, "Let me call the branch manager, I am sure she will override the charge, once she sees your account." To my surprise, she said no!!! I said, "Really, then give me a check for all my money, I have in your bank, and close my account." I have been to other branches, and never got charge. Normally the branch manager overrides the change. I feel this branch manager of the New Port Richey location needs to be trained more, since she is not qualified in this position. Her actions made you lose my business.


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I have gone to a local branch 3 times to close out a small account that was my deceased mother's. They require paperwork that no other institution required and wont give me an email or way to go above their heads - horrible experience.


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Bought a house, lender sold to Wells Fargo. Decided to get a few accounts going with these guys, credit cards and stuff. Seven years later (perfect payment history on 3 accounts) they fumbled a perfect opportunity for me to refi, and almost caused me to lose a deal. All because of their poor corporate response to the covid-19 crisis. Several months later I finally have all my business pulled away and closed from these guys. Their systems are so automated that even though their employees wish they could help, no one can budge the system when corporate policy is in place. 


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We had an account with Wells Fargo, when we closed the account we were told that a cashier's check will be mailed to us. It's been 2 weeks and no check was received. Had been calling them every day for last one week, but I am just getting a runaround. PLEASE DON'T BANK WITH THEM, there are many bank with way better services.


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I would not recommend this bank to anyone for mortgage refinancing. They work with absolutely the worst appraisal firms in the country. The loan refinancing experience was nothing short of horrific. Took 4 months only to fall apart towards the end. This is a bank with a long history of lawsuits, consumer fraud, huge settlements for cases they lost and very unprofessional staff, both at the bank mortgage offices and the appraisers they hire. The excuses were lame and unfounded. My original bank offered me the loan at the same rate, the house was appraised at 15% higher than Wells Fargo's appraisal and the entire process took half the time it took Wells Fargo to deny the loan. It is unfortunate that there is no option for zero stars. Steer clear of this bank. They are bound to fail despite their size and history, which used to be much better 30 years ago.


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Today just confirmed my bias. Moved to a new state, kinda abruptly, two of my exes used Wells Fargo, watched them have nothing but problems, online banking, overdrafts 1 minute prior to a direct deposit, etc. They spent hours fighting with them, even simple stuff like allowing me to deposit my payroll checks into her accounts.


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I've been a customer of Wells Fargo since they took over Bank of the West, many years. My account was in overdraft and I mobile deposited a check to get my account to get it to a plus place, I understand there's a delay when mobile depositing. I called them because though this check is from Chase Bank, last time I deposited from Chase they put a long hold on the check. I was told that because my account was in overdraft they would hold the check again until 10/24/20 (today is 10/10/20). It seems they want to make it more difficult for their customers. I'll pay off my credit card and go to Chase.


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I disputed a charge of an appliance, as I spoke with Wells Fargo's complaint department, I was instructed to go ahead and send the appliance back to the company I purchased it from & provide Wells Fargo with the tracking number. After I submitted the tracking number, Wells Fargo credited my account with the refund. Now 3 months later, they informed me that they REVERSED the refund, AFTER I was instructed by WELLS FARGO to return the appliance to the company. Now I have NO appliance & NO REFUND, leaving me having spent $200+ for NOTHING, I HAVE NOTHING NOW. VERY unethical. I am a single LOW income Mom, & DON'T have money to just throw away. If Wells Fargo had NOT instructed me to return the appliance, I would still have it to at least be able to file a small claims against the company. I am VERY FURIOUS & HURT, because I trusted my bank that I've been with since 2013.


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I love this coverage. I receive notifications within days if a new credit account has been opened and a quarterly Experian report to show my score and activity. The amount of coverage isn’t that high but the monitoring is so I am confident the theft would be caught almost immediately. Coverage is very affordable as well.


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If I could I gave Wells Fargo 0 star. I had an account in Wells Fargo and after a couple of months I realized someone changed my address on online banking. After investigating I realized one business credit account has been connected to my account. After several times (I mean more than ten times) going to branch, I was told it was a mistake and because the owner of that account had the same name as your name, isn't it funny??? They process the request by the first name?!!


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Wells Fargo is not for small business. Example small business have to show ID to deposit any cash. If you send employee to deposit they have to show ID to deposit. Don't about you but I don't want employee info on my account. Large business do not have to show any ID. I have 2 locations and 2 accounts but only allowed 17.50 in coin. Large business are allowed 17.50 per location. Just 2 of many complaints. I say small business beware. Wells Fargo don't care about you. Try a credit union. Much easier to work with. Ken Chile Traditions


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Wells Fargo’s fraud team temp blocked my debit card for no reason! I am 62, disabled and have been a Wells Fargo customer for 18 years. I am in the Philippines during a pandemic. I cannot buy food or medicine. Philippines has been on my travel since before November, 2018. Can someone please help me... I can not my money...


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I got denied for two fraudulent ATM withdraws that were placed on my account. The first one came two hours after my last debit card purchase. The transaction happened 3 1/2 hours away. Then they proceeded to tell me that it was impossible for an ATM withdrawal to happen when I was still in possession of my card. Not only is it possible, it happened. I have had my account with them for 14 years, I have never overdrawn it, and I have always kept thousands in my savings. I went and pulled all of my money out of savings. I feel sorry for the bankers locally because they seem to genuinely care but their hands were tied.


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You used to be able to come on in at anytime during business hours to speak with a personal banker. Since I’ve opened my account, I have had fraudulent activity on it resulting in my debit card being replaced 5 times. They at least offer you a temporary card in the meantime, but it ridiculous that my card number has to change so many times.


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I received an offer for a 0 interest platinum credit card and filled application, they asked for documents to authenticate my person and duly submitted it to their branch here in Miami 3 times as per instruction, they denied having received the documents and sat on my application till they expire and asked me to reapply. The height of incompetence and poor communication, devoid of any consideration that it was them who misplaced the documents.


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Just be ready when it's time to make distributions or consolidate your 401k from WF to another institution. They make it extremely difficult to contact them, very difficult process, nothing electronic, and then 4-6 weeks to transfer funds. Unbelievable. Worst part is hoping the customer service rep is processing your request and even mailing the forms that they say they will. Wait a week, nothing. Call again, wait a week  etc. 800.728.3123 call them yourself and see. Incredible. Criminal is what I consider it. I have done this with a few other institutions and nothing even compares to the crap WF put us through.


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I lost my debit card and someone made charges on it. Wells Fargo insisted the person who had my card had my PIN number. This is impossible. No one has this information. It has not been written anywhere and I don't share this account with anyone. I requested for evidence and what they said did not provided any support to their claim. Your money is not protected with Wells Fargo. I strongly encourage anyone not to use them.


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I had 4 dollars left in my account and then they charged 105 dollars in overdraft fees when My account went negative on a separate transaction. I called them and they only gave me a partial refund for them and not the full 105. Instead I got refunded 28 dollars.. The audacity of this bank knows no bounds.


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Temporarily closed too many banks during Covid. Closest bank to my apartment is now 2.5 miles. I don't have a car. My bank was only .6 miles away now this. Unacceptable. I understand there is a pandemic right now and you're trying to supposedly protect your employees but what about your customers and their families having to risk becoming infected because they have to travel miles on foot or bus just to get to a bank? Actions speak louder than words.


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Worse bank I have ever been to. My debit card got hacked the first day I activated it. They sent me a new debit card and I still haven't seen it yet and they keep telling me it should arrive any time. So I have no way of spending my money because I'm not around the bank.


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I've had several auto loans over the years and they've all been the same type of loan where part of your payment goes towards interest and the remaining towards principal. Well, last year we purchased a newer car at our local dealership. We were pre-approved through our normal go to local bank, but the salesman talked us out of using our bank, and convinced us to use their lender, Wells Fargo, as they were just a bit lower with the interest rate. So we did, and after making 12 payments to Wells Fargo, we found out that not one cent of the $4,100 paid went towards the principal, but interest only.


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I've been with Wells Fargo for years. They had all my trust. Until now, the last 20 days have turned out to be a nightmare that won't end. I paid off my car July 17th. Called on the 19th stop my auto pay on the 28th, I have reference # for that stop payment but Wells Fargo made the 399,29 payment any way resulting in my account being over drawn, me being unable to pay other bills, them returning my life insurance payment that comes through every month even after they admit this is their mistake. I've spent hours on the phone. I've had my credit get a bad mark. They have made one thing clear. Even though it's their mistake they could care less about their disabled senior citizens because we are not big $$ for them. I've been put thru so much in the last 18 days alone. I'm heart broke and stressed beyond means. I don't anyone else having to go through this!!!!


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I have never had a problem with WF. They have always gone out of their way to assist me even when the fault was mine. I have been with them now for around 20 years and can't recall anything bad happening as a result.


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Currently using both types of banking. ONLINE & IN-PERSON, APP is handy, desktop is more complete. Drive thru now is longer, but efficient. My most recent transactions were not thru walk in. Only drive thru, for obvious reasons. For which were all aware.


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Wells Fargo is a decent bank. I asked for over draft protection and they gave it to me. I don’t like the employee told me I had to wear a mask to enter but besides that the customer service was on point. Very good customer service there.


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Customer service when helping someone make sure that everyone knows what is going on, like put the information into the computer for the next person can understand what's going on and when you know the department is close don't send me over there to get a recording stating it's closed.


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I've been a customer since 1985, and there are some things they're great at. Like getting money for foreign travel, working with you when there's a glitch in your account. There are things that are really ridiculous, like fees for cashiers checks, overdraft fees, and fees on mortgages.


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If you are a business owner like myself stay away from Wells Fargo. You will regret opening any kind of account with Wells Fargo. Terrible customer service. I have been with Wells Fargo for over 10 years and my business for over 5 years. I will be closing my accounts. It is a pain to do business with this bank. I'm a person with great credit, great bank accounts and I still get treated like another number. I was robbed and this bank will still nickel and dime you. Nothing matters to them.


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Since COVID-19 began, my local Wells Fargo branch is drive-up only. There are long, very slow moving lines with cars idling. I don't understand why they're doing this as every other bank in the area is open for teller services. Here you have to make an appointment to see an employee and that's only for select services--not for deposits, check ordering etc. This is hardly good customer service. Prior to the pandemic I was generally pleased with Wells Fargo and the bill paying I do online is easy.


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Whether interacting on the or at local office the customer service is top notch and they resolve your issues quickly. I love the idea that I have a personal banker who listens and answer questions according to the bank guidelines. My personal banker will call whomever they need to get clarity and when my bank card has charges I didn't recognize my personal banker called the appropriate department and got the ball rolling and I got the money charged back to my account and they mailed me a new card.


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I use in-person branch service often and I do appreciate in-person service in my neighborhood. My branch is in a big city but I receive personal, friendly service such as in a small town. I also appreciate WF respects and serves the LG and transgender members of our community.


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Wells Fargo inherited the banks I used. When Fidelity became Wachovia, I was business traveling often. I needed national access when traveling which is the reason why I open the account at Wachovia. When they became Wells Fargo, I kept the account due to national access. At this moment they do satisfy my needs. I did have a poor experience several years ago with their investment group. The person who help me had less knowledge than I had and pointed me into several funds that did not serve my purpose. For the most part I would recommend them. I rarely these days go into the bank. Either I use the online services or the ATM.


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They have screwed up our mortgage repeatedly. They charge us fees when it is their fault. They insist we fax information yet fail to receive it, give us a different fax number every time we call. They have no one responsible for receiving the fax. We contact a government certified assistance program that got it straightened out by calling them on the lies. We still have problems.


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I have never had any problems with my bank. They have always been great at helping me out with whatever problems have arisen since I've had my account. I've been an account holder for about 18 years.


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It used to be better but now it feels like they are more about money instead of the customer's needs and wants. They charge so many fees now for every little thing and through fraud protection changed making things harder to get and keep your money. The reason why I bank with multiple banks instead of just them. They don't offer everything I need and want.


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I’ve always enjoyed friendly, efficient service. The managers and tellers have taken the time to get to know me and greet me by name. Service-wise my needs have always been met without problems or delay.


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Trying to close the account I just opened as the services are not the ones I'm looking for and having a hard time. First call to the bank and the person says the account is new and cannot be closed until change the status to active (???). Asked when the status changes and got no answer. Now the recommendation is to show up in a branch which is couple miles far from me. The online help system on the topic shows no restrictions to do via phone. If they think that I'll give up on closing, they will find they are wrong.


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I like the security. Someone at a convenience store location, acquired my debit card number and tried to use it at another local gas station. I don't know how but, Wells Fargo declined the transaction and notified me by text. Wanted to know if it was me. It wasn't. I called and my card was immediately cancel. Thanks Wells Fargo!!!


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I am not too crazy about Wells Fargo. We only have an account because if we go out of the state and need money, there are Wells Fargo banks everywhere. I don't like it because if there aren't any transactions within a period of time, they claim they will cancel my account. I then have to add money to avoid being dropped. Not good business!


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I have been with Wells Fargo for quite a while now, initially with Wachovia until they got taken over by Wells Fargo. I really have no complaints. It’s easy to get them on the phone, I like the withdrawal limits alert or when your card is used out the US to make a purchase. I also like that their ATMs are plentiful including inside QT gas stations.


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I have been banking with Wells Fargo Bank for over 30 years. I have never felt the need to change even with all of the troubles they were having a few years ago. I am pretty satisfied with the range of accounts they offer and the service they give me.


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Wells Fargo went thru a lawsuit in Philadelphia and lost. They are accused of discrimination and I agree they still practice those same ways. It’s not a good bank but sometimes you have to settle. I’m feel as though thye are a fraudulent company. And prey off people who have had bad choices in the past.


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Re: Wells Fargo Bank and its unique way of stealing. I have been a customer of Wells Fargo Bank since February, 2010. Around that time, if I remember correctly, I started online banking, mostly paying my bills. I have always paid my bills on time with this service with Wells Fargo. When I do pay my bills online I wrote on the envelope paid and the date I do so. However, in August, 2019, I paid my car payment through bill pay with Wells Fargo and was shocked when I got a call for repossession of my car for lack of payment. I explained to the person that I paid my bill online and that I did not owe them any money. They said that they have not received the payment. I ended up paying another $250.


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I switched from a small local bank to Wells Fargo about a year ago. The benefits of working with a larger bank outweighed my desire to stay with a small local bank. I like the ease of using the website, and the features such as mobile check deposit using the app on my phone. I also like the security of the mobile app; it's fingerprint protected.


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ONLY BANK I KNOW THAT STILL PUTS MY ACCT NO. ON MAILINGS. I HAVE COMPLAINED ABOUT THIS MANY TIMES TO NO AVAIL. All other financial companies have stopped doing this years ago. Why can't Wells Fargo do it too?


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They would not refinance our mortgage because we owe less than $100,000. The daily function is fine. The bill pay function is very important and operates well.  ATM works quite well. Friendly staff.


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I have been banking with Wells Fargo for over 30 years. We have tried other banks, along with WF, but always come back. We have a great branch. I can go anytime and get personalized customer service. And my questions are always answered quickly and satisfactory.


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I was a victim of what the bank calls COVID19 unemployment fraud. Mind you, they allowed someone to deposit into my account a large sum of money for unemployment benefits that was not in my name. (I take some blame for not checking my account as often as I should) but at any rate a month later I am notified of this deposit, which of course now makes me pay more attention. There was another deposit they missed but I caught it. They first tried to make me accountable knowing I am not the first or last this has happen to. Finally they decided they say for my protection to close my account. 


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I've been with Wells Fargo for probably 40 years and am very pleased with them. I don't have a fee on my checking account because I'm a senior. I use their website to check my account. Anytime I've had a problem they've resolved it very quickly.


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They do not compare the actual worth of the investment at same the time. In fact, they suggest me to use this investment.. Also, they do not response quickly and I must repeat my question several times.


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I met with a personal banker in the Apple Valley, Mn location and she was amazing. I was there to open a savings account and Anna was professional, patient, personable, knowledgeable and informative. Wells Fargo Bank online banking app is easy to navigate and makes my life a heck of a lot easier to manage. They also make sure that my identity and the security of my account is well protected.


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Wells Fargo so easily charge and take money from your account but if there is mistake or faults by others or themselves their customers have to wait for a week to get back their money, and what is interesting is they never get fixed.


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I like WF. The APP is great and I like the alerts the online banking offers. I would recommend others to WELLS Fargo and they have a lot of great benefits. I have been a customer for a few years and wouldn't change it for the world...


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The banking part had been good and I’ve avoided their “fees” in checking by having direct deposit. I do NOT like the way they do their savings accounts, they must not realize NOT everyone can keep a daily balance of $300/day, OR put $25/mo OR $1/day in! I’ve had savings accounts at other banks that had ZERO FEES!!! They draw money off our money regardless so WHY charge fees???


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I recently had to make a wire transfer for the closing on a home I purchased. I had to physically go into the bank and realized most of the locations were closed and I had to make an appointment in advance at a location that was open. I went to the Wells Fargo location in Anthem and the young lady was wonderful. It required a lot of identification verification and then she called the title company to verify the exact wire info. It went through perfect and was received by the title company within a few minutes. It was a very positive experience at a very difficult time with Covid and the closing of many bank locations.


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Been with Wells Fargo since 1982. Applied for a home equity loan one month ago as I need air conditioning - NOT DOING HOME EQUITY LOANS during the Pandemic. Not helpful at all. Went to a credit union - loan is now almost funded. My credit score is over 830 btw. Their fees are unreasonable for checking accounts.


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I've been with Wells Fargo since it came to Atlanta. I like the service that I receive and it fits my needs. I have a 365 Amex with Wells Fargo and it pays fairly well in rewards to use it. Though this card has a relationship bonus that I think he changed over the years and is not a much of a benefit as it was when I first opened the card. I like it that the card shows up on online with my bank accounts. But I am considering switching for a bank that will pay a bonus for opening an account. I hate switching everything, but for the payout it will be worth it and other than my credit card, then bank is not really giving me any other benefit. But I've been a customer with them now for probably about 15 yrs, so overall I'm satisfied.


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Nice customer service no matter which branch you go to from Phoenix AZ to Dallas Tx. I have used more than 10 locations. Very helpful staff when I call over phone, they go above and beyond to help. I'll definitely recommend this bank.


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I like this bank, but last week I needed a statement showing how much I had in my account and my information to prove that the account was mine. The problem was that the statement I could get on the app was not updated and to get one up to date I would have to go to the branch in person. I could not print it at the ATM either. I complained to the manager and he said I could only get at the branch for my own safety, since it had my information on it, or he could mail it to me, but not e-mail it...But the thing is that I could get older ones with all my information through the app, so where is the point of my safety. I just wanted something very simple and they could not help me.


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The last time I ordered checks, the order was filled incorrectly. The local staff cleared up the problem quickly, ordered new checks at no charge and voided off the charge for the old checks.


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Their customer service representatives are always courteous and willing to help. They are knowledgeable about the subject and always find a solution to the specific problem. Their bankers at the branch are the same. I have never had a problem with Wells Fargo. Has been banking with them for years. Have all my accounts with them, including retirement, personal and business accounts. I even have a teenage checking account with them. They are always willing to work with you especially in times of hardship like now with the pandemic. No complaints.


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I’ve never had an issue with Wells Fargo in the 10ish yrs I’ve been with them. Representatives always respectful and quick to fix any unauthorized purchases or unauthorized withdraw from merchants. Getting a replacement card was fast and easy to activate. And while you wait on your card you can withdraw money from the atm cardless. I trust them to always have my back.


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Well Fargo waited 13 years to ask me for proof of insurance and industry standard is after 10 years a court order is required. These crooks are sick and need to be put in jail and close them down. This is a planned thing as they kept asking for extensions and waited till everyone was past the 10 year mark. This is 'a Bank you never want to do anything with'. They would try pass a counterfeit bill so they would not get stuck with it.


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Wells Fargo is the best bank, they offer many types of account options that’s beneficial to my business without worry, complications or additional banking fees. When conducting business at a branch I’m always addressed by my first name. When interested in a new product being offered they’re readily available to sit down and give me a full explanation of the product.


