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Wells Fargo refunded 3 overdraft fees back into my account back in early December. They are so well-known with branches everywhere; I went to uptown Charlotte over a year ago and saw almost a skyscraper branch there.


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Long time satisfied customer. Wonderful relationship with branch's personnel and service. Seldom had a problem with any of our accounts. Easy access to online accounts and services. No problems with online transactions.


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I've been with Wells Fargo for few years. They have a great service and I am very pleased with the service they have. They are very cordial with customers.


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Opens accounts I did not authorize. Gives bogus financial advice. Will not service small beginner accounts. People in bank are aloof and discourteous.


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Wells Fargo is DEAD to us. They bothered us with so many sales pitches; we couldn’t call for assistance without a full court press. And though we had in excess of $100,000 in our accounts, they cancelled my special account (PMA — free checks and other benefits) because they’d decided there could only be one per family. I would keep my money in a mattress first.


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They were so rude I refuse to do business with them. Refused to let me talk to a decision maker. Never count on them for personalized service...


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I have had more than one account with Wells Fargo over the years and have never had any issues. Customer service was always helpful in resolving any concerns I may have had.


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We keep getting the same letter over and over. We call about it every time and every time they know nothing about the previous calls from us. Each person knows nothing about the last person.


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Online banking at Wells Fargo is not in real time and does not follow the order in which things transpired. Thank God I have mint or I would've never caught on. If cash deposits are immediately available, they should also count before any ach that were pending but not reflected. I was also told my account was closed. No, just my access. To everything because I was given no code or such nonsense. I banked with them for EIGHT years. And when things got tight for me, for once, they took full on advantage. Criminals. And just plain DIRTY.


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I was a total mess when I started my independent life at 20 years old. I would get overdrafts all the time but would pay them back right away. I didn't even care what the overdraft fees are for; I would just deposit money in my bank right away. But last year I finally become a responsible human being. I became responsible with my credit score (from 502 to 670), stopped getting overdrafts and had a good job. Heck I even went back to school.


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Wells Fargo has always done right by me, no hassles, no "pushy" sales people or gimmicks, made corrections in a timely manner, warned me of possible hacking.


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Very poor customer service. Little or no help when seeking information about products or services and failure to post payments when received it as requested. Told they could post additional funds on payments to whatever they decided and received repayment of excess fees.


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I will never ever use Wells Fargo again. They tried several times to charge me late fees on my bill and my bill wasn't even late. Customer service is very rude too!!!


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My previous bank was bought/taken over by Wells Fargo. At first, I was happy enough with the change - Wells continued the same policies as the old one, and even introduced new ones. Then they slowly became suspicious, creating new policies in order to charge more, adding hidden fees, draining my accounts.


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My quests is location is key. I use the Power & Queen Creek. The staff is extremely professional and helpful. They actually listen. They often have followed up when it really counted.


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Wells Fargo kept returning my mortgage payments and started foreclosure process. Charging legal fees. Wouldn't return my calls but would call my place of employment nonstop. A nightmare I'll never forget.


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I am reviewing a bank office that Wells Fargo has already closed, the Thornblade office in Greer, SC. Its top three bankers were of great help to me as I completed the duties of a trustee for a trust based in New Jersey. They could not have been more genuinely supportive, and they were instrumental in protecting the trust from an unanticipated effort to defraud it. I could not have been more impressed.


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Wells Fargo currently handles most of my retirement funds. The local banks have been very responsive to my needs to date and I am very satisfied with my current bank.


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Very poor customer service in my local Wells Fargo branch, which helped me make the decision to go to another bank and I am so much happier with my treatment at American National Bank.


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When we in Calf. we were with this bank. I enjoy the fact if you had a bounce check they would call and see if you can cover it before the bank charges and that help us out a lot. Also when we needed an emergency loan they were able to give us hand. So even though they are in trouble they were at the time a very good bank.


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6 shady things they have done in order. First they LIED to US saying our kid who gets a disability check has to have a separate account by law! Then they got in trouble for opening fake accounts. Next was a class action lawsuit where they charged us interest before our mortgage was final. I went in and closed my checking account in person and signed papers, but the teller left 1 penny in the account, now they refuse to close out the account because of the penny unless I drive 30 minutes and get my penny. So they are still doing shady fake accounts and subjecting me to fraud. 


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Refused to help me with a fraud I detected in my account and email me that case closed since they could not reach me which was a lie. They claim they call me which they did not since my cell number that I gave them never call me.


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I found Wells Fargo Mortgage Department to be very helpful and they found loans that fit our needs. I would recommend the mortgage department at the Helena, MT branch any time.


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I don't know if I will continue using Wells Fargo. It takes a lot longer for transactions to go through than most banks. They continue to hold check forever so the customers pay a lot of bank fees. And the automated system is the most aggravating I've ever used.


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Wells Fargo is deceptive bank and I will never use them again. One time they didn't even send me notice that a CD was coming due. They rolled it over into a very low rate for five years and refused to do anything about it.


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I pay Wells Fargo twice a month and they don't like accepting partial payments. Rodney ** at Wells Fargo 800 85 38516 ext ** said IF, Wells Fargo takes the money out of my account it will work but if I want to split my payment myself, it is difficult for them. They charge late fees when you have paid on time and then tell you it is a courtesy to reverse the late fee. Where is customer service these days? What happened to putting the customer first or maybe even second or third. The only thing Wells Fargo cares about it the bottom line. Sad but true!


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Member about 4 years, yes I have made many mistakes in my account but instead of them ever helping me and waiving the fees, they charge a fee for overdrafts, for transferring money from one account to another, for anything they can charge a fee for. I just told them to close my account and I have transferred my 2 allotments to another bank. I personally think this bank is trying to recoup monies from its members to make up for the losses with all the fraud going on within their company recently. They do not care about the customer at all. I hope they do close down, it would be an advantage to the consumer.


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Have banked with them since 1978, then in CA. Local bankers are knowledgeable and helpful. The locations are convenient, as are the ATMs and the online tools work well.


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We have been Wells Fargo customers for over 20 years. During that time their customer service has degraded. With the advent of online banking there is a certain amount of added convenience but the loan process (mortgage or otherwise) is very impersonal and without deviation with regards to understanding a customer's needs and concerns.


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My experience was one thing was promised, something else happened. They took my money from savings without notification for a supposedly no fee account and would not give it back. I will not bank there.


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I answered a fraud loan company when Wells Fargo turned me down. The company gave me a deposited a bogus check into my account. Wells closed me down without talking to me first. I had been with Wells for some time. I had a personal and business account with them.


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I tried to pay my car payment early online through Capital One and my scheduled payment ended up coming out of my account as well by mistake so I paid twice for the month and overdrew my account and received an overdraft fee. I tried to get it resolved by putting in a claim and they put the claim on the scheduled payment and couldn’t do anything about it which I understand, so when I called again to get a claim done for the other manual charge Katie was so rude to me, and made me feel stupid. All I needed was one of the payments canceled and the overdraft fees canceled as well for an honest mistake. I’ve been a customer with Wells Fargo for so long and I’ve never had an issue getting a payment canceled in the rare occasion it’s happened. Thanks Wells Fargo for not helping me with my issue and embarrassing me because now I need to borrow money until I get paid next.


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I've been a Wells Fargo customer for about 11 years now and they have been with me through it all. All the employees are so kind and helpful. Even if I call they always manage to solve whatever problem I'm having.


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I been trying to get my money from Wells Fargo. I reported to them many time about transaction that were not mine over 1000 dollars. Own to me for three years now and how they close and open my account without my knowledge.


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My mother had an investment account that was set up to transfer on death to my sister and I. My sister set up a Wells Fargo account to receive her mutual funds. I asked that mine be transferred to Morgan Stanley. My sister received her funds on a Thursday. As of the following Tuesday mine had not posted at Morgan Stanley. I finally spoke to a rep who said the ability to transfer to an outside bank was a new process and there had been an error. On what planet is that okay? This wasn't a tee shirt from Eddie Bauer. 


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My dad died 20 years ago. I set up an account to handle the trust (I am the trustee). I recently sold the trust assets and wanted to close the account. They said I needed my dad to come in (he is dead). Then I needed to bring in his death certificate (don’t have it). My dad never opened the account, never signed the account and all I wanted to do was close the account so it didn’t continue to rack up monthly negative charges.


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The Bank has lock down our Safety Deposit Box over an issue our son is having with the state. They claim it will be on hold for two years. When dealing with the local branch, they acted as if they could do nothing. I gave them a demand for paperwork and they originally refused. This is paperwork we signed ourselves the box was open. When we sent a letter to the Operations Compliant Manager located in No. Cal, their main statement back to us was that they complied with the State Order by notifying us of the impound last year. We actually never heard of this until this year when my wife was denied access to the Box.


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I entered the Savannah Georgia Branch of Wells Fargo on Abercorn St and Magnolia Ave just to change my ATM card pin. Was told that branches don't change pins anymore if I didn't know my current pin. They said to call the 800 number on my card, which I did and was told the branches can change it to go back inside and give my phone to customer service. I complied and customer service told online banker as of February 2018 branches no longer change pins. Online suggested I file a complaint. When I did so branch manager accused me of kicking a desk and slamming the Hydraulic door. I'm really upset about this discriminatory behavior and will take this to the highest level of satisfaction.


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I have never had a fee for cashing a check that was branded with a bank's name. While trying to cash a check that was branded Wells Fargo since I did not have an account they charged me a 7.50 fee. This is why I bank with USAA. I will not recommend this bank to anyone. I always have an issue with Wells Fargo and from the reviews I see I'm not alone. I've never gone out of my way to complain. Yet I spent my time to make an account with Consumer Affairs to write my review so hopefully others can avoid the unpleasant experience I had.


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On 1/21 my atm card was double charged 143.00 twice. Upon making Wells Fargo aware they temporarily credit the funds back to my checking account. After their investigation they charged the $143.00 back to my account. I then requested the documents for making their decision. Upon receiving the documents and reviewing the documents for 30 seconds it clearly shows the atm only dispensed one payment of $143.00 the other shows $0.00. This is paperwork I received from them! When I contact them they only state that the issue is closed. Horrible Bank!


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My worst experience I ever had with a financial institution, I have a checking account with them and for countless times they left me stranded out of state, well they don't want to allow transactions for car rental and an Airfare to get home, repairs on roadside too. They claim every time I reached the daily limit. What's the limit? It's $500!! Even though I have more than 10 times that amount in bank they just want to keep the money and leave you stranded. Called Wells Fargo for help to just get my money in need for emergency. They said, "No!! Wait for tomorrow." I don't even know if this practice is legal?? I don't want anyone to go through my bad experience with Wells Fargo so please look for an alternative.


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Subprime Loan: Wells Fargo gave my 75 year old Mother a 30 year 8.2% adjustable. When it adjusted up the stress was too much she choked to death on a hotdog (how American). Now I am in a wheelchair and my house of 64 Years has been foreclosed on. They knew my Mother could not meet the terms and conditions. I will now become homeless in a wheelchair!!! What happened to you Wells?


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Worst customer service ever! My friend had a seizure on New Year's of this year. We had to call the ambulance for help. I had recently received a new debit card but apparently Wells Fargo thought it would be okay to issue me a new pin instead of the one I ENTERED to be used! I called to try to get it taken care of. Instead of help, I got nothing but insults. Their customer service is probably the worst that I've ever ran across!


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Reported fraud to them and told them not to charge my account as there were pending charges that came out of China. I was told the money will be put into my account and it was not. Spent about 15 hours over a 2 day on the phone with the most incompetent people in the world who assured me that the money would be back in my account immediately. Here it is a week later and not only did they deduct the money my account, the imbeciles charge me an international transaction fee. Most of the customer service reps and supervisors and fraud department representatives are so incompetent, and the right hand doesn’t know what the left hand is doing. I will be closing my accounts once I get my money back, actually I’m going to withdraw 99% of my money tomorrow. I keep a very small amount and just to keep the accounts open until I get my money back.


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Purchased our home in 2001 at 8% interest rate. In 2008 we were hounded by Wells Fargo to take advantage of their streamline refinancing program and lower our interest rate. Again HOUNDED by mail and by phone. Eventually a representative came to our home. We were under the impression that we would not start back at a 30 year loan but a 20 year loan lower our interest and our payments. Our interest was lowered but our payments were never lowered and the loan started back at 30 years. 


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What a shame Wells Fargo has descended to the depths of dishonesty. I have banked with Wells at various times for over 20 years. Recently I made a large deposit and was told my funds would be held until the check cleared. After I confirm with the issuing bank and Wells Fargo that the funds had be transferred, they continued to hold my money. Slatten Ranch Branch and their manager and senior personnel are dishonest in my opinion. In recent years we have learned what a fraudulent company Wells culture perpetrates. Shame, used to be good bank. Warren Buffett should be ashamed of what he has created.


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OMG, I have been with Wells Fargo more than 18 yrs. Never see they charge overdraft fees like crazy. It so ridiculous with Wells Fargo charging overdraft fees left and right. When the fee they took could have be use or pay for something more useful. I seen other banks and they do take care of their value customers. Some banks overdraft fees are not even hide. All I could say is even if you monitor your account in a daily basis you will still see them charging you overdraft fees once you go under and even if you try to deposit the $$$ in they will still charge you overdraft fees. This bank is one of the worst bank I ever bank with. I would consider to move my service to somewhere else.


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I have been a customer from this bank since it's called like that and before that, and I recently had an issue with an ATM where the bank did nothing to claim my money. This bank customer service has become the worst plus they want to charge your account for everything. I feel like they are now trying to hustle my money instead of keeping it, I will be closing my last account with them in the following week. Such a bad bank.


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I have been with Wells Fargo for over 12+ years and they have become a nightmare to deal with. After the last incident with my card, I cannot trust them as a bank, there is always an issue regarding the retrieval of MY money - which is alarming since the reasons are continuously ambiguous... I am against Wells Fargo and will warn others to please save yourself the headache. Their quality as a bank has dropped quite low.


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I would not recommend Wells Fargo. There are many online banks that have wonderful customer service. Wells Fargo is definitely not one of them. To start, someone fixed a fee on my account four days ago and promised to deliver a new debit card. No debit card was delivered. And customer service is literally too immature to do anything about any of the remaining problems. This is exactly what happened: I called on Tuesday night. Four days after Friday night's call to Wells Fargo. I should have had an overnight debit card delivered on Saturday. The customer service representative on Friday told me she would take care of the account for me. Nonetheless, the bank still has charged additional fees when she reversed the original fee on Friday. The first time I was transferred to the claims department to see what she was doing wrong, it took seventeen minutes to decide to call back to get another transfer. 


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Where to begin with this lackluster bank? To begin with, I have had nothing but serious issues with fraud on all of my accounts. Every time I call to fix the issue they make it sound as if it is your fault. I once had my card declined due to them stating that there were some questionable charges on my card. I had called and they stated that a charge for $32.00 that I had authorized on Ubisoft's online store had triggered it. Thus they had the obligation to block my card. Bear in mind that not once had they contacted me saying this would be occurring. They then said that anytime that I travel anywhere I had to call them and notify them that I would be leaving my hometown or else my card will be held. This is insane. Yet they feel that if you have a low balance then they can charge you small amounts for whatever reason. Do yourself a favor and do not under any circumstances bank with this terrible institution.


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This bank is the worst. First they limit how much of your money you can spend. Then they decline most of your transactions due to fraud alert making you look like an idiot when you are trying to pay for something. I took my tax check to deposit. It had both mine and my husband's name on it. I stood in line 30 minutes. I asked the teller to split the check between mine and my husband's accounts. She asked for my driver's license which unfortunately I had left at home. I just ran up to the bank to deposit the check. I had my card and my checkbook. So after waiting in line 30 minutes I have to go back home and get my driver's license.


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Unfortunately, I have had several bad experiences with Wells Fargo. After allowing multiple opportunities to correct their mistakes I have decided to forewarn everyone to move cautiously when considering a business relationship with Wells Fargo. As a small business owner customer service drives revenue for our company. My initial encounter with Wells Fargo was when I opened the business checking account. Everything seemed to go well until I was unable to login to the account. After several attempts to log in I changed the password. Little did I know, the account was linked to someone else account. Fortunately, it was my wife but I was never joint to her account so one can only conclude that the banker responsible for establishing a new account added me to her profile without her authorization. 


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My advisor placed several hundred thousand dollars of mine into highly risky stocks thinking that some sort of doomsday scenario would pay off big for me. As a retired person who asked to be placed only in low risk investments I was satisfied with no-risk/low returns. His direction and action turned in stunning losses of 60%-70%. I filed a report with FINRA. The Wells Fargo legal team has informed me that it's certainly all my fault and definitely none of theirs. Meanwhile Byron ** is out there doing his thing in Bellevue WA. Let's get the word out on this type of practice and basically telling retired people like me that malfeasance on the part of their employees are only a problem for someone else.


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I have had the worst experience I have ever had with anything. They accuse my payments as fraud. Then declined payment. I resubmitted payment & they processed payment twice. Money seems to be disappearing. I tried to transfer from my savings to my checking & they decline transfer. I called customer service & the lady was so mean to me I hung up. But after last night I have had enough. I am at the ATM depositing money & my card never ejects from the ATM. I thought maybe I made a mistake & already grabbed it. I then receive an email stating for my security the ATM kept my card. After I added all my money to the account & I have a newborn baby with no money & have to wait until 2 business days. This has been an awful experience. The only thing has been good so far is the online banking.


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Absolutely horrible bank. Examples of how: Tons of hidden fees. Racist, adversarial, and flat out deplorable telephone customer service representatives and branch representatives. “A Premier banking team” for those with high assets who are even more impersonal, abrasive, and rancid than the “normal” banking team-the “Premier Bankers” will hang up on you, yell at you, laugh at you, make racist remarks under their breath, will give you an unnecessary amount of attitude, and will give you the run around. They cannot resolve anything you may need but, they sure can belittle you whilst you request it.


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I feel like the joke was on me the whole time, over 2 months of working with several people from Wells Fargo and all I have is disappointment. The numbers changed every day, the request changed every day, and after everything I had no home, no loan, just sadness. I have never been so disappointed and let down. I will never recommend this company for anything and if anyone says different they don't know how ** of a company they are. If anyone recommends them... Run!


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I set up a third account at Wells Fargo and had an online banking issue. The banker who set up my account told me that I needed to call the number listed above. When I called, there was an automated telemarketing menu of a variety of services (from car towing to travel services) that I had to respond to. When I opted out of all services offerings, they told me that I needed to hang up. How dare they market to me and refuse to fix my service problem (which was to help me access my online account). What crooks!


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I requested a rollover of my retirement funds online. Wells Fargo issued a distribution check payable directly to me, withholding taxes and making me responsible for an early withdrawal penalty. When I called to correct the mistake, the representative I spoke to said he could clearly see I requested a rollover and was confused. After putting me on hold, he returned and told me I could not actually request a rollover online. This statement appears on the website: "Roth Rollover - To request a Roth Account rollover, call 1-877-HRWELLS (1-877-479-3557), option 1 for assistance from a plan specialist."


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When put in a situation that takes away your income, the company is very unhelpful. I asked for help or alteration on my loan due to loss of wages due to an injury. Now that I am about to be homeless and unable to pay they are going to charge me off. All the associates say they can help me by transferring me to different departments but everyone I speak to says there is nothing I can do. Looks like I’ll be homeless and in outrages debt. Thanks for your unhelp!


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Had a company that I bought health car insurance from before it was pending. Had Wells Fargo put a block on it and closed out account and received a new account that I can use to write checks. Was told by Wells Fargo all was ok and my fast response they can block the check. She checked her computer and said it was not submitted yet and not to worry. One week later the charge was on my new account. I called and was told they transferred that charge to new account by mistake and would take care of it . GETTING THE RUN AROUND AND NO CREDIT OVER A WEEK OLD THEY ARE STILL LOOKING INTO IT BUT SAID DO NOT KNOW WHAT THEY CAN DO. Been with them over 10 years. They said it was their mistake and the taped conversation was not available.


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Wells Fargo will hold my deposit for a week at a time. Changing the pending deposit dates each day. This causes my account to be overdrawn or I can't do any automatic drafts from my account. I am changing to 1st Citizens Bank. They are ranked #3 in banks. Wells Fargo had to reimburse me several hundred dollars last year for this same scam tactic. I will no longer do business with a bank that is looking for ways to steal money from their customers. Never again.


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I have been a customer with this bank for quite some time. I have currently had it with the excessive fees that are being charged on my account on bills that I pay online. I recently paid 3 bills this past Friday early in the morning as that is when my direct deposit hits. 2 bills came out correctly. The 3rd bill which paid at the same time as the others currently came out this morning with a fee added. I called and spoke to two different people. First woman I explained the situation to states my accnt is continuously overdrawn due my accnt being set-up for (something I didnt sign up for in the beginning) to be available for this to happen. She removed that. 


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1695 North Woodland Blvd - Disgusted and Very Disappointed 13yr+ customer of Wells Fargo. I recently got divorced and changed my name on my license, ss, credit cards, my 3 licenses I carry with the State of FL, etc. So I go to the bank for the 4th time! I had to close and reopen my accounts a couple months back to get ex-husband off my account. I was told I would receive a card with mountains on it and a free box of checks. Well I never received them! Then I take in my letter I received from court to from the divorce and am told that document is unacceptable! The same document I used to change everything else!


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A little over a year ago I went abroad to be with my wife and thought that all of my account has been closed. Little did I know that my Chase account still has and ACH with Amazon and they pulled a monthly payment that made my acct negative. After coming back from abroad I realize this and gotten the acct back to positive, but decided to go to Wells Fargo after that to try something new. This would be the biggest mistake I did, because of the way they treated me after.


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I was aware of the history of fraud but was still optimistic. In the end, cancelling all business with them after I was charged $35 for a $1 overdraft, which I caught and resolved myself within 24 hours, 2 full days prior to any notification or charge. They were extremely resistant to any resolution that didn't involve them keeping the money they did not earn. Their reputation is very much earned.


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401K simple question - The employee who answered my call into WF actually apologized for being bounced around. She then comes on/off the phone several times and then asks for my SS# and asks me to repeat it. Finally I get transferred to right department and new person asks the same information all over again??? Why??? I hung up on her aggravated I had to repeat all my personal information all over again. Why can't you get it right the 1st time? I can't stand WF - very sorry my employer has chosen this company to deal with.


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There should be no reason why I can’t access my money when I manually deposited it to a branch. The times at which my money is available is not consistent whatsoever. One day I get it that same day the other I have to wait 2 days. For a broke college student it’s extremely annoying to have a check ready to deposit and have to wait to access it when it’s supposed to be available the moment you get it in. Mind you I deposited my check during a regular business day. This is the last time I do business with this establishment.


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I have never dealt with such incompetent associates. Misplaced my paperwork, continue to give incorrect information, will only communicate via snail mail which delays my finding out. Every time I call they need additional info. I spoke with supervisor Jasmine ** who assured me she'd resolve my issue and call me and I specify requested her to leave her findings on my voicemail if she did not reach me, yet she only left a message for me to call, yet again. She did not listen to anything I said and I found myself consistently repeating myself! I will never bank with them and I will be sure to pass the word to everyone I know!


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I am writing in response to a sudden not communicated reduction in my credit line that I have had established for well over 10 years. I have been with Wells Fargo (and banks they have purchased) for nearly 30 years. I have used my credit line and always have paid it back in a timely manner for all these years. After almost an hour on the phone trying to understand what was happening I was told it may be due to possible money laundering or possibly fraud!!! Then I was told they would have to send off to underwriting and after 2 days of waiting I am told it was reduced because of my lowered credit rating - really?? I have established excellent credit rating with Wells Fargo and this how they treat me - like I am just a number? I am forced to take my 5 accounts and money elsewhere.


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Wells Fargo is the worst bank ever. My atm card randomly never works. Then last night I try to get money from the atm and it gives me a message say I exceeded my withdraw limit. That's impossible. I haven't used this card in week. So I try again and I get a message say I don't have the funds. Boom. I check my account and my money debited in my account. So I had the business check their atm transaction and it failed on their end but Wells Fargo don't want to give me my money back.


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I have been with Wells Fargo for a while. They are not perfect but have done a great job with helping me. I had a Levies from 1993 come up and they took all my $$ except for $20!! I had bills, car payment, Ins., and mortgage coming up. Oh yea credit card payment. I needed a loan in a hurry, I apply at WF, got approved quickly. I had a young lady help me. I believe she is from Virginia. Her name is Brittany **. She was a great help to me. Brittany walk me through the process with kindness and patience. I am very grateful for her help and I want to say, "Thank you Brittany." Also to Wells Fargo "Thank you." I can breathe for now :)


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Wells Fargo obtained a Summary Judgment based on fabricated 02-07-2007 fake World Savings & Wachovia blank, forged switched undated, forms from 2003-4, switching applications on other properties to my property, forging name (robo-signatures), and opened 12-25 unauthorized accounts in my name without my consent or knowledge. My property is paid in full, but Wells Fargo, thru its predecessors collected $600,000 to 1 million tax free on property I paid only $107,000 for in 1999-2000. They target senior citizens, females, Hispanics, ** and people of **. World Savings DENIED my application(s) in 02-2007, still transferred to Wachovia and Wells Fargo, who lack standing and retaliate when I reported them to federal agencies for fraud. I have credit assets from money paid to be placed in IRA, but embezzled back into Wells Fargo. Deceptive, dishonest and liars.


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I've tried simply to inquire how to make payment (to get rid of any further unbelievable nuisance) with 8 different reps in one afternoon. Finally I figured out how to make online payment from external bank since none of WF REPs gave me the answer to my repeated questions all afternoon (over 3 hrs long with 8 different Reps). Finally I got a online specialist at the end, she cannot open an online account for me with their own system problem. It means that only customer will have to more interest after trying all access to pay for them.


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I have banked for over 10 years and have cash in the bank well in excess of the loan amount I sought. I even asked to borrow against a secured CD. Loan officers could not quote any rates but could only take a paper application. The bank branch (at least this one) is obsolete. No authority. No helpfulness.


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Wells Fargo refused to go after an online business that scammed me by selling ticket insurance for an event that I bought tickets for. The venue that held the event does not honor ticket insurance. Wells Fargo basically said it was my fault for purchasing something that does not exist. Wells Fargo Bank just lost a customer as well as his accounts.


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This is the second time I had a called to dispute something on my card and before I had a chance to go any further they blocked and stop my card putting me out for over a week and so I get a new card. They didn’t so much as give me a heads up or anything and would do nothing about it to reinstate the card. This bank is the biggest joke I’ve ever seen in my life.


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The many class-action lawsuits against this bank is just, because I was pressured to open additional accounts and the clerks tried to upsell products EVERY time I visited a branch. I used to regret having to go to a branch for this reason. Inevitably, accounts were opened/changed without my consent. I tried to refinance my home in order to also change lenders; upon contacting Wells Fargo about payoff amount, I was told that I had one 30 day late payment and would not be able to refinance--I had never been late on a house payment. I am so done with these scammers.


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Any issues I have ever had with them I have always been able to clear up with a banking representative. I receive alerts on any activities and also review my account weekly. With any banking system you should monitor.


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My husband tried to take out money from his trust and they have been refusing. Branch manager won't return calls. We now have to hire an attorney. Run away from this bank. My family had the same problems with my late mother's account. They have no idea how to process simple transactions.


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Is a 32 year customer of Wachovia. I came to expect superior service. Once Wells Fargo took over all of that was ended. In fact there is zero emphasis on service but enormous Focus on fees. I happened to commercial accounts a couple of years ago and in fact all the deposits were stolen in fees over a 3 month period. Would never return nor recommend this bank for any reason.


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Horrible horrible cust. service. An ATM jammed on me because someone had stuffed coins in it. My deposit has been stuck in limbo for a month now. Here is what happened: Message that all would be fixed in 48 hrs. That didn't happen so I went in person to the branch, person there assured me that it would be fixed in another day or two AND that he would phone me also to let me know. It wasn't fixed, he didn't phone me. I phoned the main complaint number. They assured me it would be fixed in 10 days max. It wasn't fixed. I phoned the branch and the main # and filed an official claim. They told me it would be fixed within **45** days. Yes, that is 45 days. I called and complained again and they said they would expedite it and it would be fixed in 10 days. Guess what? It is not fixed. It has been a total of a month now since their broken ATM caused this problem and nothing has been fixed.


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I have two Direct Deposits. I recently moved. It has been a hard transition from one community to another, but in the chaos, I did get over-drawn -- a situation that I have now solved (I hope). However, Wells Fargo seems to not have a clue on how to use modern computer algorithms to understand their customers, but they sure do know how to up the fees. There is no compassion. As a Ph.D. and retired university professor, I am on social welfare -- not by choice. There are ways that the bank can program its software to tailor compassion to an individuals circumstances quite easily. It is also possible to know how responsible a client is. Wells is so self-serving, it makes me sick.


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Initially, my father's inheritance was transferred from his Wells Fargo account to mine. It was initially an IRA, but at the moment I wanted to leave in Wells Fargo. From the beginning, Harry ** NMLSR ID: ** at the S. Pleasantburg Drive, Greenville, S. C. office treated me like family. I have called upon him for several difficult issues including a Dispute against Chase Bank involving my balance transfer to my Wells Fargo Charge Card. I'm still struggling since August with Disputes. There is obvious proof of payment transfer from Wells Fargo to Chase on their statement, but they claim no payment. I'm on my second dispute and Harry has promised his support on another attempt to straighten out Chase Bank's error.


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Because of a grandfather clause from Norwest Bank which WF acquired, nothing has changed and I have free checking w/o maintaining a required balance. They have tried several times to charge fees, but eventually back down. Tellers and personnel are extremely polite and helpful. And to fill your dumber than dirt word  requirement, blah, blah, blah.


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This bank sucks because they took my money and I got kick out of my home because Wells Fargo took my money so I closed my account and won't even walk into another Wells Fargo again. So never again!!! I was spiced off and I did yell at the teller.


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Each of the management and staff employees of the branch I most commonly attend, The Friendly Avenue/Guilford College Road branch, are knowledgeable and perform their tasks confidently and competently. They know their customers and acknowledge each by name when possible. I was a "Financial Institution auditor" CISA with a private firm and had the opportunity to visit many banks/Credit Unions/Credit Union's Credit Union. There seems to be little "turnover" with management and staff - a stable environment.


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I just closed a trust account that was co-trustee'd with Wells Fargo. I feel that they mismanaged the account terribly, were very impersonal and in general just very difficult to deal with. They projected an persona that made you feel that they didn't care. And then there is all of the illegal activities with the personal bank accounts. What to like about the crooks???


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When I went to get a car loan it took them forever, after two weeks of no answer or them doing anything I went somewhere else and we had our mortgage with them at that time in great standing. I went back to the dealership and got it without any problem.


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I have a checking account, a credit card, and 2 mortgages with Wells Fargo Bank. Usually I have great experience with the bank, however, the level of my satisfaction depends on the city. It is much better in Fairbanks AK than in Atlanta GA. I still love this bank everywhere.


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I have been with Wells Fargo for many years. I like their checking and bill pay options. But I do not use the Wells Credit Card because of their high interest rates. Also I appreciate that they are always trying to improve their website and appearance of their bill pay system but if it's working why change it. I want to continue to use as it is not always having to learn how to use an "improved" system.


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Not much to say about the Bank with the exception of a steep overdraft fee to move money from my savings account into my checking account when my checking balance falls too short for an incoming demand for payment. I can avoid the charge by doing an online transfer (if I remember to do that) but I find that a fee of $12.50 to move some money from my savings account into my checking account to cover the payment and avoid the overdraft. It's a nice convenience but I feel the bank is just looking for ways to obtain money from its less affluent customers. Interest on savings is next to nothing so they have the money for their use but still feel that they need to nickel and dime for transactions. I use the bank as it is convenient for me as I travel often and Wells Fargo is well represented throughout the country and it's easy access to any bank or ATM. So I maintain my account for that reason.


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The bank is close to me. I am more of a drive in person. I have never used their walk up teller. I have two mortgages with this bank and I've had one experience that was weird (the assoc. and the manager would not sign a document I needed to cash a check I think), and I went to another Wells Fargo and the TELLER did it without a problem.


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First me and my husband had retirement accounts with Wells Fargo for many years. My husband passed away in Dec. 2017 and they have been nothing but helpful with everything. They have lead me all the way with what needed to be done. They are very efficient and very friendly. They really act like they care about you as an individual.


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I have a checking and savings account with WFB. No screwups so far, but really extremely low interest on my savings account. I have a very high interest credit card - 18.85%!! Even though I have really clean credit and over $50k in my savings account. I call periodically to request a lower state - to absolutely no avail. I am about to switch this balance (of only about $5k now) to another bank. Terrible customer relations which they can’t afford right now after all their horrendous scandals.


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Years ago, Wells Fargo bought a bank in which I had several CDs. I stayed when Wells Fargo took over. Shortly thereafter it became scary to go to bank for routine transactions - the employees (tellers, etc.) pounced on you and would not stop talking about new accounts I should purchase and/or transfer to. It was worse than a used car lot. I left. I heard they got worse and I'm glad I left when I did.


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We have been with them for over approximately 20 years. Not the best experience when it comes to online transfers amounts limits and service to improve that does not exist. Local branch staff is wonderful where we bank. They have many areas to improve on support online. Bank has shown up in many newspapers and articles due to their processes.


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We were offered a loan by a loan company and Wells Fargo mgr said they were good people and okay to do. Yet they allowed a fraudulent check to be debited from our account taking 145 of our money and billing us for 800! They admitted fault - check wasn't signed by us and was in block printing from a company we never heard of. They said not to worry. They then cancelled our account and are still harassing me. The FBI has the case yet I am still being threatened and money never returned and we can't get a bank acct now and our credit harmed. I hate these people.


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Have been with WF for about 2 years now. Haven't been affected by the past problems they have had. The bank seems to be really taking care of their customers. I like the fact that you can dispute a transaction online and they will get back to you. I didn't like the way they figured the time you could be overdrawn. Most banks will let you have 24 hrs before they charged the fee. WF gives you until 9AM. They do take their time when posting temporarily transactions.


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This is one bank I would never ever do business with. Went to cash a check and they charged about $8.00!!! Banks like these are the type to milk people of any $ any way they can. Thank goodness other banks are so much better in fees and service who truly are doing what banks should be and this is one bank that has lost its way.


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Have a small Business Account & Merchant Service. The fees are NEVER transparent; nor are they charged as agreed or discussed. Bulk of all Merchant Fee transactions are charged at the highest rate, when there is no reason and the card was present. Have had mysterious fees charged to my checking on multiple occasions and had to fight to get them removed. Also received a Credit Card, no requested, then a mark on MY CREDIT, for canceling it! Disgusting!


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Let's talk about when you happy with your bank. We want a good deal when you running a business. It's a good business to have your back, When you're looking for a low fee driven that makes you look for a good bank and great customer service to help you make smart choices.


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We took out a mortgage with Wells Fargo 17 years ago and paid it for 7 years. My husband’s business failed in 2007 and we declared bankruptcy and went into foreclosure. We were notified of the auction, left the home and moved 40 Miles away. Wells Fargo never sold the home and never notified us they didn’t sell it and we didn’t discover this until we applied for another mortgage in 2015. 


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Been a Wells Fargo customer for a real long time. Bought the house & refinanced twice using Wells Fargo, always been happy with the service, transparency & process how the loans are handled. Customer is always treated right and with respect. Will recommend them for real estate loan needs always.


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Wells Fargo charge me fees when my credit card merchant account fees came into my bank account and I was sick in bed with the flu. Put these back in that day through my credit card machine and still charge me because they clear out at midnight and my credit card machine does not batch out till 7 in the morning. These people are scumbags. I've been with them for 9 years and I am done. Literally the US government is got to do something about this Bank. They are legally robbing people. I hope the whole Bank goes down someday into Oblivion.


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My mortgage was transferred to them in late 2007, and it is the only financial interaction I have with them. They receive AFT from my other bank account for monthly mortgage payments - they haven't fouled it up yet. However, ALL customer service reps, including the "Executive Resolution Specialists," (ERS) apparently do not understand spoken English. I have repeatedly requested that NO correspondence of any kind that is not directly involved with my mortgage be sent to me, whether by phone, snail mail, or electronically. They ignored my repeated request, and recently sent me an email 'survey.' concerning their 'service.'


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High fees, restrictions on how you can access your money, proven fraudulent in a court, steals your money, and is RUDE. Put your money elsewhere! No one cares about you as a customer all the way up to corporate!


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The robber got banks' money and bank rob you and get your money! Yeah, that true with Wells Fargo. I work have accounts with Chase, Discover, Bank of America, Citi, American Express, They are fine. But Wells Fargo! Please Stay away. I have Mortgage with them and credit card. Since I and my family are their loyal customers. My wife applied new credit card for Wells Fargo for $4100 balance transfer. They denied her application first. And they approved for $3500 and sent a credit card and balance transfer check. She had to pay the different bank and I paid for her. 


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Wells Fargo Clermont FL. They signed us into a savings account that earned very little interest and required a minimum balance for some reason. After I pulled some money out and the "minimum" balance fell below they decided to start charging me $30 a month?? It is a testament to the way Wells Fargo has scammed and treated their customers. It is no wonder to hear and read about all the bad press. Do not do business with Wells Fargo as they are known to manipulate and scam their customers. The only bank I know that thinks they can charge you to keep a savings account.


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OK here's a new one that Wells Fargo is trying to get away with between 2009 and 2011. I have account with them and it is a checking account. Now those dates I said 2 employees from Wells Fargo open accounts in my name and stole over $1,200 from me. They took my SSI and my VA disability money. Well now Wells Fargo is starting to pay me back for what was stolen from me. They paid me $875.00 for the SSI and the VA money that was taken but they sent me a tax W2 form to have filled out. They told me I have to pay tax on the money. Well I don't pay tax on SSI or VA disability.


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Worst bank I've ever dealt with. After 9 aggravated months, they supposed to do one thing for me "automatic withdrew from my checking". So after 9 months, talking to a dozen people at the branch and customer service, filling for them 3 different authorization as they requested, finally they said it's all good and from 1st of the month withdrew will happen. Today I found that they took 2 months of payments from my checking!! They are incompetent, no one knows how to do things. I had enough of them. I will close everything with them.


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I recently had my wallet stolen and the felons took money from my Wells Fargo checking account. I reported it within a day of it happening. I noticed WF didn't get the claim correct online within 2 days and had to call. I waited about 2 hours, finally hung up and went to my local bank early the next morning. The banker added to the claim (not done right the first day) and within 9 business days I was sent a letter that the matter was closed and they had credited me 1% of the money! I was very upset and called. This time it took 1 hour to be answered, and the representative said they didn't look at the total account and credited me the wrong amount. Time didn't matter to WF, errors didn't matter, and concern about customers' well being didn't matter. I keep lots of money in the account and get $1 in interest for the year. I don't they care about hiring people to help customers and assume people will just keep coming.


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As long as you don't go over and pay the min amount (+25.00 for me on a 1k credit) then it's a pretty good bank. They don't touch anything on your savings account and their fee on their credit, at least for me, is very nice. I don't feel like I'm going backwards with them like I do with other banks. True, min payment will take you a while to pay off, but it's a good credit starter and I always get good service be it on the phone or in person.


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Put through a charge from Amazon for annual Prime membership despite not having enough funds. Said it was "pre-authorized" (ONE YEAR AGO) and therefore they "have to put them through", then they charged me an overdraft fee AND now I'm overdrawn $150-. And it's a different card from a year ago because I had to have it replaced due to fraud! Then... Refused to close my account because it's in the red. I did get them to close my savings account and the debit card. 


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Wells Fargo Bank Appleton Wisconsin allowed a male to demand that a locksmith drill into the safety deposit box that was not his. He could not find his key. They did not ask for ID or match the signature card. The box was my mothers and he took items from the box. I asked numerous attorneys to help us to file charges. Banks are not regulated under the use of a safety deposit box. No legal help. Stay away from Wells Fargo Bank.


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When I met Miss **, banking became a pleasure, not a chore. Not only is she friendly, courteous and likable, "she knows the banking business" (as related to me)! I look forward to my weekly banking business because I know she is there to assist me if I have a problem. Miss **, you are my #1 bank person!!! (Of course you know that!!!)


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WELLS FARGO BANK FRAUD ALERT! You don’t have to Bank at Wells Fargo to be ripped off by them. All you have to do is write someone a check that banks there. I wrote a check for $ 770.00 bucks. They turned right around and presented the same check twice but the second time they ran it for $ 2002.00. This was no accident. It had to be entered that way. When I clicked on the 2002.00 check up popped the 770.00 check that was run. The 770.00 showed up in both places. When I contacted my bank they called Wells Fargo, and they quickly apologized. If you know banks they never “quickly apologize". Only after days of investigation. Unless they're totally aware of their scam.


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Wells Fargo locked me out of a business account that was rightfully mine. I also got arrested over the whole situation and charges were dropped. The person who took control of business account, went bankrupt and I was never allowed to access those accounts. I will one day have my justice from this corrupt financial bank. I hope one day all their banks are vacant and all the people that were part of such a corrupt bank, have a terrible retirement and are re-born into poverty, to learn from their mistakes.


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I just got overdrafted by 60k because WF has either been hacked or issues with online banking. They made duplicate payments to vendors on all accounts!! This cause my business and personal account to go below ZERO!!!! And wait times are ridiculous!!!


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I took over a small business account from other people. This account is with Wells Fargo unfortunately. Not to mention its website is below industry standard, it has the most strange service fee - $3 per month to hit a check image online. OK, I tried to be careful, not to look at check online. Well, this $3 is still there because I deposit checks from ATM machine. It just makes me to feel so low!!!


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I sent a transfer three business days ago and it still hasn't cleared. Based on that I get a overdraft charges. I call support, they say they can't see the transfer on their hand. Lies. They'll clear the transfer magically the next day, they've done this before. I should have closed my account back then. I've worked at Wells. I've maintaining a positive balance for years. I have a credit card with them for years. In the same amount time I've had a credit opened with Bank of America my credit line has been extended twice. At Wells, nothing. Three years of good standing means absolutely nothing.


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Wells Fargo is by far the WORST bank I have EVER dealt with. They make all their money off late fees. Their favorite is to say you're set up on auto pay and then they don’t really set it up and give you a late fee for it. I hate that I got my car loan through them because now I have to stay with them till I pay it off. But believe me that is the first thing I will do is switch banks. I’m honestly in shock by how horrible this bank is. Can’t believe they are still in business with all the dishonesty they have had in the past with stealing money, etc. My husband has American First and Chase and he has NEVER been charged late fees. They even give him rewards all the time just for banking with them. I highly recommend not using Wells Fargo, ever!


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Wells Fargo has reordered transactions that I've done in order to charge me more fees. They reorder them largest amount transaction first than smaller ones after that so they can charge multiple overdraft fees as opposed to just one. This is an illegal practice however they continue to do it. They have lost a class action lawsuit about this but are in appeals. And usually you have a small grace period once your account goes into the red, but they've taken that grace period away after my account went into the red for a little bit a matter of a couple hours and charge me an overdraft fee anyway even though I brought the account to good on the same day. I am currently shopping for a different account and would a recommended no one ever do business with them ever. All you have to do is search and they have tons of cases of fraud against them. I would attach images but conveniently they won't let you screenshot their app.


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They just stole another $297 from me when they owe me over $700. I had a deposit go missing on Friday and they will not give me my money, I have money sent via the cash app all the time and one just disappeared. They are saying they didn't get it when I know they did, I have everything from Cash support showing they got the money and Wells Fargo won't give it back.


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I recently visited a Wells Fargo ATM that was not running properly. By fluke, I had attempted to take out 80 dollars but only received 40 and my card was taken and shredded. It was a faulty ATM that needed service - had nothing to do with the company itself. I work full-time, and am young and am still trying to figure out my financial situation. I was counting on that extra 40 dollars to last me until payday. I had filed a claim with a friendly and understanding representative, and she ensured me there would be a thorough investigation with no worries on my end. 


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Wells Fargo is the most inconsiderate bank I’ve ever dealt with. They’re greedy. After being a long time customer, I recently experienced a hardship which caused my account to overdraft slightly. Once I was able to get my direct deposit with my job set up correctly, the overdraft was quickly taken care of. When I asked for help in getting the fees refunded, they told me that there was nothing they could do to help me. It was not a habitual thing to overdraft my account. I thought they could help me with the fees as a courtesy. They showed no empathy whatsoever. I will be closing all accounts and never dealing with them again.


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Made several phone calls to get a claim specialist. Anyways the banker deals with us so why wait too long? 1 full hour. Multiple phone calls. No one came on the phone to talk to me and the worst experience I had a claim regarding a refund and the refund is done but not fully. So I want to update on that and want them to follow up regarding that but didn't get any answer I tell you. Missed Wachovia in so many ways.


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I have been experiencing for past (6) months or more of transactions & deductions being posted and clearing only to go back a week later and have it no longer posted like never existed then at a later time have that same transaction & deduction posted again. When you try to explain it the Customer Service Rep they make it seems like you don't know how to count or manage your money. You must have a mental issue of some kind.


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This is by far the most shady bank you could ever use. They only strive on charging you overdraft fees with very little protection. I only use this account for small purchases (only put about 50 dollars a week) and I've been seeing some weird activity. For example 4/10 times this will happen. Once a transaction gets posted it'll be taken off a day or two later with money back in the account. And then a day or two after that it's put back on? Are they trying to get me to think I have extra money in my account so I can go over and get a overdraft fee??? Another great example already said about them on this website is they love to wait until your bank account gets low to charge you on pending transactions or monthly subscriptions. Don't ever use this bank for any reason whatsoever. I'm opening a Chase account and closing this one right away.


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While I hadn't made any deposits or withdrawals to my account for the past year, I go online at least twice a week to check account status and respond to any notices, check tax paperwork, etc. I wrote a check on this account and mailed it last week. Today, when I went online to see if the check had cleared, I found that my account had been deactivated! For all my online access, they never notified me they were deactivating or gave me a chance to keep it active. I called their 800 cust svc number and was told I must go in person to my local branch to reactivate the account. 


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Twice Wells Fargo refused to pay my property taxes out of escrow account, more than enough was there, county started sending tax sale of property cards to me, finally Wells Fargo paid taxes but also tried billing me an inspection fee. WTF, TWICE THIS HAPPENED, another time I made mortgage payment thru mail with check, they said they never received it, I told them I will send another, well they had received the check before they said they hadn't, cashed the one I said I would resend, electronically deducted my banking account another mortgage payment and somehow it was 2 payments, they ended up with 4 mortgage payments when they already had the one they said they didnt, things from bank starting bouncing.


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Over a year ago I learned my Mortgage was purchased by Wells Fargo. I went into my local branch and was told that I could have free checking. So, I opened a personal checking account, saving account and a credit card account. There was also a “line of credit” account that was opened. It later disappeared after the Wells Fargo financial news of the bank opening unwanted accounts. I did the same for my business, checking, savings, credit card. I learned recently that I was being charged a fee for both savings accounts. I have now closed both of the savings accounts. I also to my regret moving my IRA account over to Wells Fargo Investments. In addition to that account I asked that a “simple IRA” be opened for my business. Instead they opened a SEP that did not meet my small business needs. It took four attempts and intervention of my account to finally remedy that misfire.


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I called Wells Fargo business payroll in February to close my small business Payroll Account. During the conversations, the Wells Fargo representative assured me that my account can be suspended so that no further fees can be incurred. I hung up believing that Wells Fargo will freeze my account and no longer charge any fees (Minimum of $65/Month). I was wrong. It turned out the most the bank could freeze the payroll account was 3 months. However, Wells Fargo charged by Payroll Account $65/Month from March to November 2017 ($65 x 9 = $585). 


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This has got to be the worst bank in the history of banks. I’ve had TD bank and I have a Chase account and none of them gave me the problems Wells Fargo did. First off let me start by saying WHAT BANK SENDS OUT AN ATM PIN IN THE MAIL AFTER YOU ALREADY RECEIVED THE CARD??? Are you dumb??? Dont you think as soon as people receive their card they are going to use it and they cant because they have to wait a next 3 days for their atm pin. That was the first strike with them. 


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They say they mailed me a check. Haven’t gotten it yet! They close my account without giving me a time for me to switch everything over. I still have bills coming out. They said they have the right to close any account at any time without notice. Mine was close because they said I fail to show them ID. How can I withdraw money out of account without having ID? I had my account open for 2 mos. NO Calls, No Emails, No Mail. Not even the personal banker mentioned anything about NO ID? They are full of **.


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I went to the Wells Fargo ATM December 2, 2017 in Prattville AL. I put my card in and a message displayed 'Unable to Process'. My money was not dispensed but they debited my account. They denied my claim. Wells Fargo have very bad business practices. They try to steal the money of the hard working middle class people. They have had serious problems with their ATM network over the past month. They are dishonest and greedy. That's why they had to be bailed out! I want my money!


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Wells Fargo are thieves! Not only do they put random charges on your account their personal bankers are liars and out to meet a new account quota. I opened a savings that was suppose to protect my account from overdraft. If my checking account was to go into negative it was automatically suppose to pull from my savings account. That NEVER happened. I had to physically log on to my online banking to do it myself. They never informed me in a timely manner. 


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My husband and I did a balance transfer to my husband's Wells Fargo credit card. I've been told that there would be 15 months zero interest rate. After a while I noticed that I've been charged interest from the purchases I made even I made full payment of last months statement. When I called WF to ask why am I paying interest on purchases that I am paying in full on statement date customer rep told that every purchase I made with that card immediately get interest charge because of the balance transfer. I already paid 3% balance transfer fee, and they are still charging interest rate on my current purchases. She said this was disclosed at balance transfer agreement. I don't know if they put it in the papers that they gave me after the balance transfer, but for sure they didn't disclose it before the balance transfer. I've been told only 3% balance transfer fee. This is a financial hassling. We closed the credit card and never open it back.


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This bank has to be one of the worst banks out there. I had this bank 2 years ago and left them because they refuse to do banking right. Every week it seems I'm paying a fee. They try so hard to have to transfer your money for you so you wind up paying the 12.50 fee. I have debit card overdraft service which means they pay the transactions for debit card purchases and cash from the ATM at their discretion. I guess that will never happen because I have tried to use the service numerous times and it never works. I've put in about 7000 in this bank already. 


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Paid my electric bill on FPL.com and Wells Fargo decided that 2 months in a row the payment was fraudulent. 2 late fees later and now have lost my right to pay on fpl.com online. Now even though I am not late on bills I have to go to a Walmart and pay my bill over the counter. Now they are doing it to my Chase credit card.


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Worst bank and Xmas experience. I order from Best Buy all the time. This year Wells Fargo decided to kick back my transaction and required me to call and give a store I been using for years permission to take funds. In meantime the transaction was tried several times and at the end I got no merchandise and still waiting for my money and the bank will not put my money back. They keep telling me Best Buy got it but as a person who knows better, if it says pending then the merchant has not took funds out bank yet. Why won't the bank put my damn money back. Now my item will be full price and color pink will probably be sold out by the time I can save up another $348. I am closing all 4 accounts this week.


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Thought of the rep as a banking consultant not used car sales and wound up further in debt after the refi than I was before and had to file bankruptcy. Because of extraneous circumstances wasn’t going to be able to recover there so lost my home as well. Do not EVER use Wells Fargo! I had been a satisfied banking customer for years and could not believe the lies the rep told me to get me to sign the refi contract. The exact details aren’t that important, but the biggest lie was the fact I was told that what I wanted to do was a “smart move” and after I signed the papers was told the bank “never” did that.


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After being a loyal Wells Fargo customer for a decade we opened business account with them and initially it was OK, especially given a customer-friendly Prime Account manager in San Francisco. But, in 2017 we started using their Merchant Services and it turned be a horror story for our company for our small startup. We launched the credit card payments and at some point they literally STOLE our money by coming of completely unjustified "conclusion" about "risks" and (without ANY communication) simply removing our money from Checking account associated with this service to their own and freezing them for 6 months. All communication with people in Oyster Bay, New York, has proven they are completely ignorant and unprofessional. We are literally shocked it could be THAT bad. They left us without money in the bank at the very critical phase of a major project.


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At POS money is deducted from checking account. Anywhere from 3 to up to 30 days later they take the funds out again & give a BS story of it's up to the merchant to remove funds not them. Numerous times my account was double charged!!! They never give out ending balances on online banking...only transactions. Ending balances are on a different screen. When you call to complain...they make it sound like you're crazy & have no clue how to manage your account.


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On Dec. 1, 2017 around 1230 pm. I went to my local Wells Fargo Branch located at 1199 N Beneva Rd, Sarasota, FL 34232. The teller did not close my account screen after my transaction and without checking ID allowed the person next in line to withdrew $600 from my business account. This is a clear violation of my privacy and theft. Wells Fargo is making no attempt to correct their mistake.


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Just the worse bank ever. Their online banking keeps losing my login... Then my password. Over & over again. Not once or twice. Count is over a dozen... & happened once again today. Totally unacceptable. Moving my direct deposits & all my money ASAP.


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I send a check to pay for my condominium dues for $351.04 and they charged me $2351.04, overdraft my savings account, charged me with fees and left my checking with zero money. I called and they said that they need to investigate and I have to wait 10 business days. The woman in the other side (a supervisor) only knew two words: Yes, ma'am, which she repeated about 30 times and won't help me at all. To me this is fraud. What kind of customer service is this? They stole my money and they won't do anything about it. I will take my money elsewhere.


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I requested to buy a ticket to fly to Iran using my "miles to go" and they told me that they will not sell me tickets to fly to Iran. I requested them to send me documentation as to why and they refused. They have no problems taking the money coming from Iran, going to Iran... but, they will not allow me to use my Miles to get a ticket to fly to Iran. If there are flights to Iran from all major airlines, all travel agencies online and brick and mortar are selling tickets to people to go to Iran, why should Wells Fargo not issue tickets to Iran? They would not provide any documents, or any proof that this is their policies. I am not sure how they can do this.


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Be careful with this bank. Aside from all the bad publicity over the last few years with Wells Fargo I've remained a customer for over 12 years and remained simply because of the banking app... But I regret it now and hope to find a better bank soon. It seems this bank likes to hold incoming debits and checks until the account gets below the required amount for the funds to go through and then pushes the transactions through overnight when the account is short resulting in overdraft fees. Sometimes the transactions will come through only hours before funds are deposited the next morning.


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My wife’s father passed away at the age of 99 on September 3, 2017. On September 5 his lawyer emailed a copy of the will naming my wife as representative of the estate with second choice being the attorney. Since he had 4 accounts at WELLS FARGO listing my wife as POA/POD and her sister as POD we went to a local WELLS FARGO office in Waupun, WI on 9/11 after obtaining certified copies of the death certificate along with copies of the will. WELLS FARGO Waupun branch manager informed my wife that she was not listed on any accounts. We left shocked. I later requested copies of the most current version of what WELLS FARGO calls relationship change agreements. Upon reviewing each one of the agreements, my wife was listed as POA/POD on ALL accounts with her sister listed as POD on all accounts.


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Every time I try to use my Wells Fargo debit card they decline it making me look stupid on numerous occasions. I have called them numerous times to resolve this issue and every time they have a different excuse as to why I got declined. But my credit card that they pushed down my throat and sat in my purse for 2 years before I was forced to use it because my debit card was declined. It’s crazy causing big problems in my 30 year marriage and causing me a lot of stress. I’m ready to get a lawyer to resolve this problem. Thank you.


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I had an account with them for 15 years and the charged me 11 overdraft fees because of $1.49 soda pop. One of the biggest con-artists of all time. They rob you blind and they laugh at you in your face. I will never recommend this bank to anyone. I've been with US Bank for 7 years and I never had a problem with them. Wells Fargo bank is nothing but bunch of Crooks, thieves and Liars. Collection agency called me today and the collector was having the same issue with Wells Fargo but she said it's her job and she has no choice but following the rules. This is for all the people out there. Watch out for your money. Don't trust this bank. I remember few years back Wells Fargo was in trouble for scamming people and here it is again.


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WellsFargo.com online banking system is a big fat joke. I constantly get locked out for "trying to log in with wrong username/passwords too many times". This happens at least 3 times a year. It looks like system is purposely lock you out so that you can create new passwords every so often. This is highly illegal and frustrating. The banking center is clueless, and doesn't want to address the problem, all they do is give you a temporary password. I am seriously considering doing my business with BOA or local credit union.


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I am fairly new to Wells Fargo and have had the worst experience. I currently own several businesses and bank with several banks for those businesses, and have never been treated the way I was treated today. Kathleen from Wells Fargo online banking was very rude, overtalked me the entire call and begin to elevate her voice. I just set up 5 accounts, merchant services, payroll services, which will all be cancelled. I seriously doubt they will go back and listen to the call, however if it was definitely experience that I will never forget.


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We purchase a window and Wells Fargo holds the loan. Was not told that there was no grace period. I paid my bill on the next day after my due date and I was charged $29.00 late Fee. I have loans with Wells Fargo and have grace periods. Don’t know why this one don’t. There is something very wrong. Before signing anything with Wells Fargo ask if there is a grace period. Looks like they are all over the place with their loans. The first chance I get I’m out of here. I’m going to send this to the Attorney Generals Office.


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Have been with this bank 4 years and never have a benefit. This bank charged $105 only cause I️ was two days with insufficient funds. They are so thief. Stay away from Wells Fargo bank!!! I am closing my business and personal account today.


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I have been with Wells Fargo for over 10 years and last month my account got hacked and someone deposited Fraudulent checks into 3 of my accounts. As soon as I figured out what happened I immediately contacted the bank and disputed it. Now yesterday I got a call from the scam department telling me that I was at fault and I am the reason my account got hacked and they are closing my account because somehow I am the reason why my account was hacked. I have never had an issue with Wells Fargo until now when my account got hacked. And now they are closing it because somehow it is my fault. Then another reason is as well that I had transferred money between two of my accounts and they charged my a penalty BECAUSE I transferred between my account. How stupid is that? Like yes I get charged transferring my own money between my accounts.


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I had a fraud charge on my credit card, reported it same day it appeared on my account. It was investigated and removed from account, was told they would issue me a new card within 7 to 10 days. Never received card, called and was told they closed the account and I would have to open a new account, so after hours of trying to make them understand I didn't want another account, just wanted to keep the one I have with a new card, they issued a new account with a smaller credit limit, and now I am paying two accounts and two interest charges, this is ridiculous. Have no choice but to pay both since I don't want to destroy my credit.


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Wells Fargo has messed me up several times over the past 8 months... everything from freezing my account to currently not honoring my retirement deposit because they said it was a fraudulent deposit. I'm now locked out of my account until they get their act together. Once this is done, I'm withdrawing my money and moving to a different bank. I've been with Wells Fargo over 10 years and never had the problems that I have had in the past 8 months.


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I am small business owner and as a bagel shop we go through a lot of coins. Wells Fargo just started charging us to get change from them. As a small business owner that is outrageous having to pay to get coins from them. Will close account soon.


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Have several accounts with Wells Fargo and have for years, including my business account. This past May, I sent in a check for FULL PAYMENT a week before the due date. Two weeks later, I got slapped with a $40 late charge and was sent a letter along with my check that was sliced in half. The check had been damaged---by Wells Fargo---when they opened the envelope but that didn't stop them from charging me the outrageous late charge. I called and complained and it took nearly an hour, talking to various "supervisors" for them to admit it was, in fact, a "bank error" and that they'd refund the $40. 


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I am the administrator of mother, trying to collect stock that is being held by them. The company is coming up with different reasons why the stock can’t be transferred. Unanswered questions, dates don't match. Each time they use up the entire wait time. There seems to be nothing I can do but play they're stalling game.


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STAY AWAY FROM THIS BANK!!! I repeat, STAY AWAY FROM THIS BANK!! They are crooks! I had a couple hundred dollars in my account for days, I deposited $400 more to make a bill payment. I received a confirmation that the bill was paid, two days later I check my account balance and Wells Fargo stop the payment on the same day placed a levy on my account and only took $450 in order to charge me $125 lawyer fee and $35 dollar overdraft fee but here’s the kicker! My account was still active after even with $50 in because they didn’t want me to know the account was overdrafted or had a levy on it so I can keep depositing money into it!!!


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I purposely didn't spend money for 3 days and woke up this morning with a lesser balance than I went to sleep with... The CS banker tried to convince me that it was Uber and a subscription I had for $7.99, but that can't be because the pending transactions are already deducted from the balance! They've been doing this for some time and I finally caught it... They've taken my money for the last time!!!


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Few days back, I initiated money transfer from BOA to WF from WF account with 3 business days method. When I noted, I still don't have funds after 3 business days (with money deducted from BOA already) in my WF account, gave call to customer care. Customer care is simply clueless and kept pushing me that I did transfer and I am responsible for it. & kept pushing me to check with other bank when they should be taking ownership of this transaction. They simply don't take into account that they provided online platform to money transfer. Worst experience from Wells Fargo customer care.


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Was charged $2 for a few transactions in which I had forgotten my password, so even without verification of identity the bank charged for services outside the network. Emailed complaint and I don't think the service support individual read through the whole message before responding, the bottom line is Wells Fargo will charge fees on top of the fees out of network ATMs charge. Credit Unions are looking very good!


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My husband had an account with Wells Fargo, for his work's direct deposit system. When he created the account, we agreed to use the option where it will not allow you to over-charge the card. We subscribed to an app that did automatic monthly payments. We cancelled it when he lost that job. They charged us for the last month, and then we were negative. The following is how it went, without my husband or I using the card once: 9/30/17-- neg. $51.39. 10/03/17-- neg. $71.38. 10/04/17-- neg. $106.38 (ending balance). neg. $126.37 (available balance). 10/05/17-- neg. $106.38. 10/06/17-- neg. $126.37. (Today) 10/18/17 @ 7:56 AM--WELLS FARGO closed the account while the balance was at $161.37. By closing the account, they rendered us unable to get into our online account to see why the money kept disappearing. Needless to say, Wells Fargo will not be who we work with.


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Last night my Wells Fargo checking account showed 3 credits from refunds of purchases I returned... this morning I looked at it again and all three of them were completely GONE! I called the bank and they blamed it in the visa company but I am at this point not feeling the love. Has anyone ever heard of such a thing even being possible? The banker said the amounts will show up again at some later date and again blamed visa. I think she was lying. I told her about the Bank of America class action lawsuit where the bank got caught holding people's money back hoping the would bounce checks... it looks like Wells Fargo may be doing this?


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Carrier offered 0% financing through Wells Fargo so my financial adviser said to go for it rather than use money in my IRA. I have excellent credit, never have made a late payment, and have never been denied credit. My online application was turned down by Wells Fargo without explanation, in fact they didn't even notify me, they notified the heating contractor who then phoned me. When I called their customer service they were not willing to help me because my phone number didn't match their records, even though every other piece of information I gave them did match. I was told I would get a letter in 30 days explaining why I was denied, not exactly timely information. When I asked to talk to a manager I started getting hems and haws and excuses. I will never deal with them again.


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Wow. First time I actually had to call this bank. Will be sure to never do that again. Wound up in Spain, I think, at one of the "call centers", (See: "torture chambers"), was given incorrect info RE a bank to bank transfer. Got with my other bank and sorted it out, then decided WF should be informed about their overseas call centers lack of competence. Got a couple of 19 YO girls who gave me a hard time, and just figure I'll let them sink their own ship from now on, and do as little business as possible with this bank. I have several accounts with WF, but am concerned about their stability now.


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Worst banking experience I have ever had in my life. I had an account with Wells Fargo for Bob's furniture. I called them to close my account and get a pay off estimate amount. The pay off amount more than the entire balance for almost $600 and they couldn't give me answer from where that extra/not making sense amount came from. They just charge me that $600 and they can't explain why. The representative lady told my wife she DO NOT KNOW WHERE THAT EXTRA CAME FROM. I called again to find out. The other representative gave me an attitude, she doesn't speak English and it was hard to understand the situation. I asked to talk to someone else she refused. The original amount was $4599. I end up paying around $7000 and no one could explain why. I recommend everyone to just avoid doing business with this bank.


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Their online site has been down for at least 3 weeks, now, with no answers or help in sight. I'm unable to get a sizable refund due me from a retailer because they are having problems issuing the refund to my Wells Fargo card! This is just maddening!


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I've been having problems with Wells Fargo for a while now. Wells Fargo is getting slick on how they charge you fees. Now because I answered an email, on how was Fargo customer service was doing. I gave them a bad review a couple weeks ago, now they took my check that I put in the ATM and put a hold on the full amount. Any manager for customer service had a bad attitude and was trying to treat me like a little kid. When Wells Fargo got sued a lot of customers started getting charged $35 fee on $0.50 because they needed to pay back people. Wells Fargo is the worst bank now that's out there. The customer service on the telephone, and inside the branch, think that nobody knows anything except them. Then when you show him proof, they're wrong and you're right they treat you like **. And think they only have education and they bring it up to you. That is why I don't need money in Wells Fargo and I'm going to another bank. 


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I opened a charged at a national chain store. I wasn't aware at the time it was through Wells Fargo. Had I known that I NEVER would have opened the charge. I never received a charge card. Never received a bill. I had given my current address, for reasons unknown Wells picked up an address I have been in for over 10 years. I finally receive a call from Wells, about 3 months ago. Still have NOT received an itemized statement. They assured me it wouldn't be reported to the credit bureaus. That was a lie. Initially spoke with one woman who was going to mail my itemized statement and the removal of delinquent fees, still haven't received anything. Did a follow up call and spoke to a person who took her place. He said it would take two to three weeks to received the bill! He also stated the mail came back??? I have received one piece of mail from Wells. I just don't get it. How can Wells Fargo still be in business???


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I'm a new customer of two weeks, I needed to get $1100 out of the ATM and was told I exceeded my daily limit??? I called and asked for my limit to be raised and was told my limit would stay at $310 for the first 12 months, WHAT THE!!! So I said, "Fine I'll just wire the funds," I quickly was told until I've passed my 6 month new customer period I would not be allowed to wire money. WHAT THE HECK... This bank makes it impossible for truck drivers like me to conduct business in a small window of time over the road, I feel like I'm being treated like I'm 12 years old.


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Worst bank experiences I've ever had. Constant monthly fees. Once they did an automatic transfer that paid my credit card with them off in full which at the time I did not have enough money to do and so without seeing it, I used my debit card on simple things $5 or less and got charged a $35 overdraft on about 6 transactions. I called them and they tried to give me 25%. After about an hour on the phone, I regretfully settled with them giving me 75% back. Overall I just have had issues with this bank for all 4 years.


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I paid off two seniors' loans. Wells Fargo kept the payoff for itself. One senior has to keep paying the other senior Wells Fargo took everything from. I reported this injustice to every bank regulator who did nothing so I took Wells Fargo to court myself. The Wells Fargo lawyer moved the case to another court that I can't easily get to then lied about Wells Fargo not receiving the loan payoffs then filed to have the case dismissed.


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I'd had an account there for years. Always in good standing, never overdraft or any issues. One day I decided to stop for gas while traveling on a weekend. My debit card was declined. I do not carry cash but desperately needed the gas so I puttered to the nearest location on literal gas fumes for a withdrawal. Card declined. Stuck in the middle of nowhere with zero cash or way to get any - but with thousands supposedly available in my Wells Fargo account, I decided to call customer service. I was told there was no one who could assist me on the weekend but to call back on Monday. I requested that they reinstate my card as active, explained my dire situation, etc., but was told that while there was NO signs of fraud on the account, that nothing could be done. I would have to contact them on Monday during business hours.


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I am writing this letter to share my experience so that others will probably learn and make sure to not use this company for any kind of home loan. I am a physician and well qualified for a loan. I contacted Wells Fargo myself in March to initiate the process of getting home loan. It is literally now September 26 and I am writing this letter as well as a letter to the Better Business Bureau and Fair Credit Lending Company about my experience and will be blogging about it in bigger pockets and my personal blog. After multiple delays on their part (for which they charged me 2x for extending closing date) even though all papers were always turned in on time, the company is now requesting I pay for another extension because there was delay on seller's end. Also every time there has been an extension they have attempted to raise my interest.


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Wells Fargo is ridiculous. I have a checking account and my account became negative. As I noticed, I deposited money to cover the exact amount. Tell me why, I got an overdraft fee even though I deposited money that same day, which put me even further negative. It makes no sense. I called to get it reversed and explained what happened and the customer service agent said they couldn't do it. I said, "This is a mistake you guys made." All I got was, "I apologize, thank you for choosing Wells Fargo." So they get to keep my money?


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I called Wells Fargo to report fraud due to a deposit into my account in the amount of $6,500 to my WF Online Banking prior to any other fraudulent activities. Suspected a big fraudulent withdrawal and told this to WF. WF Credit Card department finds and declares fraud. Sends new credit card to the fraud address in California, I live in New Jersey. New credit card used in California fraudulently.


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I am very disappointed, very upset with my Wells Fargo Bank. I have an account since 2000. This bank can't do nothing to stop the scam that was my money and I did call and stop the payment right away. The customer service are not well train. They don't know what to answer. I lost my $150 and that's not fair. I am very, very upset. Also they need some nice people in claim department. People are so rude and mean in that department. They don't want to help you at all. In that case I have to look for a good bank who can help me if something like this happened in the future. I hate to do it but I have to secure my money and need positive and trained people.


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Drive Thru Teller -- 22nd Ave N/34th St N Branch -- St Pete, FL - Today, I went to the Drive Thru Teller, commercial entrance at the specified branch. There was one customer ahead of me and no other customers, yet I waited for 15 minutes --- the girl in front of me had time to fix her hair and put on make-up. Finally, it was my turn. I wanted to make a $30 withdrawal: 2 rolls of quarters and 10 one dollar bills. This is the second time I have gone to this drive-thru to be told --- "Sorry, we have no quarters, you will have to go inside." I then went inside and there were three teller windows open --- I waited in line for another 10 minutes. Was told they will make sure this doesn't happen again. I'm sure it will happen again because they are totally incompetent!! Make sure you can serve your customers efficiently!!


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I took out student loans through Wells Fargo and they have since become impossible to deal with. I originally took out these loans because I was desperate to finish school and had an active savings/checking account with them so thought why not. Oh to be young. I have since cancelled my bank accounts due to incompetence on their end and am only giving them money for the student loan. 


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I have been a Wells Fargo Small Business Advantage customer for many years with a 100K credit line which has always been managed responsibly and paid on time. I have ALWAYS made my payments online, directly through the Wells Fargo website. Around the first of the year, Wells Fargo made extensive changes to their website. Apparently, something is not working correctly, because since that time, EVERY payment I have made online has not processed through my bank where my payment accounts are located. My bank has told me that the Wells Fargo website has never even initiated the payment. I always print the confirmation code from the website, and I have made every payment well in advance of the due date, and well in excess of the minimum amount due, because I am trying to get the account paid off quickly.


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I've been with Wells Fargo for over 6 years and have had multiple fraud charges occur within the past couple of years. Most recently, a charge came through my account for a service that I had canceled within 12 hours of initiating the request (for ADT security services). No service was rendered and I received no benefit from the company. When I called (ADT) to cancel, I was told that my e-check would be canceled and no payment would be taken from my account. Two days later however, $108.16 was taken from my account. When I called Wells Fargo to file a claim I was told they were issuing a stop payment order and the amount would be credited within 10 days.


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I have been banking with Wells Fargo for over 20 years since they were Wachovia. Have never had any major issues until about a week ago I tried to login to my mobile banking and it stated I had no accounts for online or Mobile use. I tried to go on from the computer and still no luck. So I called the online and Mobile Banking Department of Wells Fargo and was told that my account had possible fraud and was being investigated so my online banking and mobile banking was shut down. The one girl told me that my account would be open back 10 days after the investigation started which is on the 21st of August. She stated that it would definitely be back by the 1st of September. I called yesterday September 2nd and the lady told me the investigation didn't start until August 28th which was the last day I called and that my mobile app and all my online banking will not be up until September 10th. 


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Recently opened a bank account at Wells Fargo. I explained that I had been the victim of several identity theft situations taking YEARS to resolve and costing me thousands of dollars after bank statements were stolen out of a locked USPS mail box. I asked them to under no circumstances send ANY mail to my home address. They agreed. Then they sent statements with account numbers as well as an ATM card to my mail box. I tried to call them and talk to them about this. On 8/31 for a period of over 2 hours I spoke to eight people at 1-800-877-4833. Every single person including supervisors were unable to help me. I was placed on hold eight times. The last person I spoke to who had a strong foreign accent insisted on my giving them my FULL social security number. Then the next day they called me again, a person named Myra from executive customer service called me at my home.


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Had a checking and savings account with WF from the time they merged with Wachovia. This bank is a playground for the employees who all congregate in the teller area and shout to each other jokes and get sad when you ask them to keep it down because you cannot hear the teller. In view of the CEO scandal, had no confidence in them to trust my hard earned money with the bank and moved to a local credit union - quiet, customer focused and competent.


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Of course it was easy to get a loan which I use to help get a car that I needed since my last car caught on fire. I've been banking with Wells Fargo for over 16 years so I figured getting a person one from them would make sense. I went on maternity leave this past summer and I did not have any income coming. My job does not offer maternity pay. I called them and asked them if they could put me on Lower payments or something or anything to help me get through the summer until I went back to work. Of course they were unable to help me. They said they don't offer any hardship assistance unless you are currently working which does not make any sense to me. How can you not help somebody when they are not making any income? 


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Why?! After entering the wrong PIN twice my account is locked and I must go into the bank to reset it per Customer Service!!! It's after hours people!!! Give me at least 3 tries then the ability to change it online!!! I'm human and do sometimes forget PINS. Thank God it's not an emergency. I will be removing my savings from WF.


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Wells Fargo gladly accepted bail out money from the US Gov't. However, god forbid that a person falls on hard times, communicates to them the issue, gets behind one payment and receives harassing, incessant auto dialed calls, with extremely RUDE individuals attempting to collect a debt. Especially, when you have been a stellar client for over 10 years.


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I had a small food service business that I had opened up inside a call center so the food was to only be sold to the private employees. I had a probationary 6 month agreement with the call center's Director of Operations to see if the food business would be successful enough to continue on after the 6 months. DaVell ** of Wells Fargo in Las Vegas (**) had come to me asking if I would be interested in a Point of Sale terminal called a Clover. I told him that I wasn't sure if my food business would be successful enough to continue to stay in business as I was in a process of finding out if I could keep my business open long enough to even consider something like the Clover. He completely lied to my face with false information. He said that it wouldn't matter if my business closed down because he would have the contract terminated with no penalty fees based on the fact that the business didn't make it. He also lied on the length of the contract itself. 


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I called 07/12/2017 and spoke with Demika to update my telephone number. Needlessly to say it was not done and as a result I missed important information from them, addition to Raul not understanding English and messing up my payment when I called in. Wells Fargo is crap. And their customer service representatives need more adequate training. I guess making fake accounts was the only training they received.


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My review does not include giving Wells Fargo Financial a star. Wells Fargo acquired what is now called Wells Fargo Financial from a loan finance company some years ago. Wells Fargo Financial has held up the closing of my home by their inability to provide the title company with a payoff amount. We now wonder if there is a cover up going on. We have spoke with 6 people two purporting to be a manager and was promised a pay off amount in 2 hours or at 9:00 am the morning of the close. Property to close at 11 am EST.


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Been banking with Wells Fargo for over 15 years. The past year has been a nightmare of incompetency and apathy. It's truly shocking and I just can't do it anymore. In April, they said that we had to close down all of our accounts and start new accounts because my wife's information "was found in a fraud ring" they were tracking. This was terrible news on its own as we have several accounts most of which are tied to our business and our clients make transfers to these accounts and have for years. To start from scratch on everything was not fun. However, had I known that I would be met by an army of Wells Fargo employees who didn't care one bit about helping us out, I would have just taken our business to another bank. Instead, we began the process of setting everything up new again and it literally took more than 4 months and 10+ hours a week on the phone and email with them to get everything set and working again. 


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When I opened both checking and savings accounts with Wells Fargo two and a half years ago, I didn't experience any major issues with them until now. Two months ago, my checking account was in overdraft. I called the Overdraft Protection Department to make payment arrangements. As soon as my paycheck arrived in my savings account, my whole paycheck was gone! I called the bank in tears, demanding to have my money back. Despite filing a complaint against the Overdraft Protection Department, the damage was done. They disregarded the agreement, and I was labeled a liar multiple times by numerous representatives. Because of them, I couldn't pay my bills, buy groceries and almost had my electricity turned off. I've already opened a checking account with a different bank, and looking forward to severing ties with Wells Fargo. I wouldn't recommend this bank to anyone, unless if you enjoy getting screwed over.


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My experiences in the city of Spokane are better than they were in Houston. Here in WA, I feel that I am getting more personalized service, although there are not as many branches. This bank was not as fast to catch on to fraud protection as other banks though. We had an issue and they accused us of being complicit. But one bank manager believed us, and we got our money back.


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In 2015 my husband received an insurance settlement. The check was drawn on Wells Fargo and our bank wanted to hold it for 30 days because of the size of the check. We went to Wells Fargo to cash the check knowing they would charge a fee because we didn't have an account. Once we got up to the teller she told us she couldn't cash the check without manager approval. OK fine. The manager comes over and escorts us to her office and explains to us the only way they will cash the check is if we opened a checking and savings account and she would allow us $2500 that day and the rest would be available in the new account the next business day. We had no choice. This was his worker's compensation back pay and we needed the money to pay back rent, utilities, etc. Basically we were extorted into opening accounts. If we didn't open the account we wouldn't be able to cash the check.


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My experiences are good because I know all the people at my local (small) branch of Wells Fargo. If I have a question or problem, I drive 5 minutes over there and talk to them. They have been good to me, and I have used the bank for years for many kinds of transactions. It might well be different if I banked only online or using the ATM. I'm not crazy about some of the online offers I get or the way they post notices of my bank statements online. But I also like their online service to send money to someone, newly updated to Zelle.


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I love Wells Fargo. My entire family has banked with them since they purchased all of the Wachovia banks. The transition to Wells Fargo was a simple and smooth. Their apps are wonderful as well.


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When my account was victimized by fraud, Wells Fargo did OK until, without warning, they denied access to download my previous year's records -- thus hampering my tax prep efforts.


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Wells Fargo = professionalism and excellent customer service compared to Chase and Bank of America where I have banked before. Every encounter I've ever had, be in person, via the web or phone, I have always had a very positive experience. The person(s) I interacted with are courteous and appeared truly happy to be of service - NICE!!!


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08/08/17 - Called Wells Fargo from Chile. Told must make international wire transfer IN PERSON. 08/10/17 arrived on overnight flight and handed banker a filled in form with all pertinent information on WF Check list, he submitted 8/14/17. Went to bank to inform that recipient account # was wrong and other information missing. Funds withdrawn from my account 08/10 but not received in Chile. Given a ref # after giving correct information. 08/15. Went to WF. Saw banker who again took the correct information and submitted it. 8/16 went to WF. Saw banker who confirmed information had been updated that day and gave me another ref#. 8/16 no record of funds yet in Chile. Had to fly to Chile. 8/18 Bank in Chile requested proof of transfer instructions which was asked via email and phone to WF Bank manager. 8/ 20, 21, 22 Still no funds and no proof instructions. Just a note that the bank was "escalating the process."


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I have never had any issue with Wells Fargo online access, or banking services. There have been no known breaches of my personal information or any leaks of information.


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The staff is always helpful however I dislike the $10 monthly fee if you don't have direct deposit, swipe your card 10 times in a month at a store or go below 1500.


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Wells Fargo has mismanaged its customers' money for centuries. Their stagecoaches were robbed, almost daily, and usually it was an inside job committed by their own people during the Old West. Nowadays, they rob their customers in a multitude of shams, and schemes. Just a few: by charging ridiculous overdraft fees, unless the customer specifically declines that option. Re-ordering, or timing the transaction's documentation, or timeline, or its sequence, so that OD fees will be incurred; creating new accounts under existing customers' names, and exposing their sensitive, personal data to hackers; They're one of the reasons for the Housing/Finacial Crisis of the mid 2000's, and they're still practicing the same tactics for which they were previously fined billions, for destroying the lives of millions of honest Americans. Crooks.


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When I first joined WF I was giving these people at 300-400 in overdraft fees. I begged and pleaded with them to stop holding payments and release when they collected their money. It wasn't fair. Then a class action lawsuit was brought about, it helped some but I carefully watch my account. I have a dedicated account for bills alone. They have a ways to go however, they have come a long way as well.


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Account got hacked a couple years ago but Wells Fargo's fraud unit caught it. It was a major pain to close and open new accounts. Also, sold my home and took 23 days to clear proceeds check. Local attorneys' trust check. They called it 7 day hold. Weekends and holidays made it 23 days.


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They will tell you anything to get you to start the loan process, assuring you all the way to the underwriter's big NO that there will be no problem. I brought up my concerns at the very beginning, and these were the factors that lead to the loan non-approval, but meeting with 3 layers of loan officers it was obvious in retrospect that they just throw anything at the wall and hope something sticks to get a nice commission.


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At my local branch, the tellers and managers are always helpful and very friendly. When I was charged fees on my savings account they helped me change the type of account so it wouldn't happen again and got the charged refunded. Banking there is quick and easy.


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I've been with Wells Fargo about 15 yrs. After returning from several yrs of being overseas, WF helped me reestablish bank accounts, credit, investments & auto financing. They have been responsive to problems, taken appropriate actions when needed. I'm very satisfied with Wells Fargo banking.


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I have been with Wells Fargo since 2009 and never had a problem until now. I had to call Wells Fargo three times due to packages not being delivered or the package has arrived damaged. When I called customer service they transferred me to their dispute department who never filed my dispute or gave me a claim number. This wasn't the first time. I called and made two more disputes that never got filed and was even given a false claim number. 


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Clerks were rude. When I tried to cash a check drawn to me on my acct. to pay a contractor. Refused a CC, couldn't get a loan, refused to reverse a fine cause I couldn't make it to the bank due to snow. I closed the acct and don't deal with them anymore.


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Even though Wells Fargo has had its difficulties in the past I have always received the best care from them whether it be in person, on the phone or online.


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I have always had great experiences at Wells Fargo. Customer service has been very helpful where needed. I have been to several different branches and had had the same experience at all of them.


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I know they have had their problems and that humans for you, marketing on TV, they are trying hard to get back public's trust. Clerks behind the window are well trained and can count. They are very friendly and their first language is English or they speak English well with good diction. That's important for us old heads. Also easy access, good parking and bright.


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I like to bank with Wells Fargo. Everything is going good. They're very helpful and good service friendly people. They explain real good how the bank works and have the right information to give a customer to bank with their bank.


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Love Wells Fargo. People who work there are very caring and personable. If you have a problem you go to the bank and they fix it immediately. Easy to get to, within walking distance, right in the neighborhood.


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I caught a fraud charge and then they asked me about another one that just came in - a charge in the UK. And the credit card fraud that came to light. Closed my credit card account.


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I've been banking with Wells Fargo for a long time. For many years, I only had checking and savings. I liked their companion savings idea. That would save to the next dollar. Then I liked the savings incurred for every checking transaction. I refinanced a car loan through WF. I'm almost finished and am pleased with this company.


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We refinanced our home a little over a year ago through Wells Fargo. They were extraordinarily helpful, gave us a great rate and their service was outstanding. We have virtually all of our financial products with Wells Fargo and couldn't be more pleased, despite their one glitch of bad press, which has since been rectified, but didn't affect us.


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I have been with Wells Fargo since they took over my bank and my experience with them has been positive. I do all my banking online, drive-thru and in person at Wells Fargo and find them to be user friendly and they have good customer service from my experiences.


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I gave customer service a low score because I have had some problems with them before. My situation is unique where I have a trust checking account I have no access to that a family member controls. It is linked to my personal checking account to transfer money to. Both of our names are on the account because it is the only way for them to transfer to my checking account from another account I have no access to. 


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Although Wells Fargo had some hiccups in the recent past, I can truly say that they are striving to get to the level and standards that they were founded on. Good for you Wells Fargo!


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Been with this bank over 20 years, most have been good. But advisors are hard to reach, bad on returning phone calls. Local level they are great. Never had a security problems.


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I've been a customer of this particular bank before it was acquired by Wells Fargo. The customer service has not changed. Always someone available to offer you advice or point you in the right direction.


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I opened my account at Wachovia. Several years later Wachovia was bought out by Wells Fargo. After the initial problems, Wells Fargo has continuously refused to allow transfers from my account to accounts of known individuals of myself, and consistently has refused to allow transfers to my own accounts at Citibank. Consistently Wells Fargo has used Hinder to prevent the use by myself of my own account and has placed any number of excuses to do so, in exactly the same form and manner that that same Hinder has been placed in the 60's and 70's against the Vote for Woman and African Descendants. This form and manner of Hinder and its excuses amount to determined fraud, it being not in doubt that forms of War Profiteering, Racial preferences and abuse of "Homeland security" protocols would be in play to commit these forms of fraud through Hinder.


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I think Wells Fargo is a sorry bank. They've taken money not owed to them from my account. Twice with piss poor customers service. Bad manners toward customers.


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Wells Fargo is very understanding and always willing to work with their customers. You can rest assure they are there to see to your needs and help with any issues.


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I've banked with Wells Fargo since 1984 and have always been satisfied with their service and product offerings. They have been proactive about making recommendations that benefited me based on my financial situation. I don't think any bank has great savings rates which is why I did not rate them a 5 on financial services. I also do not like the recent changes to their website. I find it very cumbersome to use and navigate. I have shared this with Wells but they prefer to mimic the limitations of their mobile app. I do use the mobile deposit feature and find WF's app much easier to set up than others.


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I have banked with them for a couple years prior to getting a loan and my interest rate is 18.99. Freakin' ridiculous! After all is paid off I will be done with Wells Fargo!


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The teller told me to come in and sign my name for this particular credit card. "That's all I have to do?" "Yes," she said. I was at the drive in window so I had to drive out and turn around down the street. I go in the bank and they proceed to ask me all these questions. This is not just signing my name. They asked how much money I made. She already had put down some figure when she found out I worked at the wine store close to the bank and the figure was incorrect. My complaint... #1. Trick to get me in the bank. #2. The fact that I worked at a wine store that DOES NOT meet with the standards of the LDS CHURCH. Obviously she was a Mormon. It gave me a bad taste in my mouth. I DIDN'T KNOW WELLS FARGO was owned by the Mormon Church! I am moving to a different state and there is a Wells Fargo there, but I am going to look into a different bank. I don't like to be tricked. Be honest!


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I had an account for a couple of years with them. Then my check would be deposited and my Debit card kept getting declined. I would have to drive back to the bank for them to reverse my check... Cash it. Then deposit it. This happened 5 times consecutively. Then they would cash my payroll check with no explanation. I was referred by the teller to go cash my payroll check and then I could deposit the cash into my account. My reaction was, "NO just close my account." This was around June 13 this year. I get a call recently saying I owe $155.00. So now I've got to go argue with them over their ignorance. They should be ashamed and fined. I worked in the same town about a mile from my bank. The agent asked me if I was refusing to pay them and I said, "Yes until I can sit down view my account in person." Then when they find their mistake not to worry about apologies. Just do me a favor and CLOSE MY ACCOUNT.


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Wells Fargo Bank is not the best one but it will do, close by to where I live, they have been there for me at times when I needed the support. Other than that their web page has changed extremely.


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They tend to change their min deposit on a regular basis so keep an eye out. Also won't alert you about your account being overdraft until it's too late.


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We have had our accounts at Wells Fargo since 1987, and have never had a problem. We were transferred to a state with no branches, so I simply use mobile deposit. I can't imagine not being their customer.


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I use to bank with Wells Fargo for many yrs and I left them after they decided to charge rates for a checking account and when I left I think they ripped me off for $500.00 but not sure. Had no way to prove it.


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Staff have always been helpful, and quick to correct errors. When our debit card was compromised, the bank's agents promptly replaced our funds and had a new card to us in a couple of days. We have been with the same institution as it evolved from Wachovia, to First Union, and then to Wells Fargo. All great.


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I lose money every month and the online account goes down for some time and it is difficult to tell exactly what has happened. Had so many charges at the end that it broke me.


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When I moved recently, Wells Fargo was the easiest and best company I dealt with thru the whole move. They treat me very nice and always take care of my needs. Not one bad complaint. I love Wells Fargo.


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Customers money can be sent to a criminal using Surepay through a partner company called Zelle. Zelle allows people to set up profiles using other people phone numbers. When you send them money and it disappears, Wells Fargo disappears and claims they are not responsible because they used the right number. It's banks doing what they do best guys. But this one is scary because Wells Fargo is ignoring the issue which means the scam will only grow because the thieves know Wells Fargo will not take any action to find them.


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I tried to access my online Wells Fargo account today, which I have 2-Factor Authentication (2FA) enabled for added security. Upon successfully logging in, the Verify Identity page incorrectly displayed my phone number to which the 6-digit authentication code was supposed to be sent. Not only was my mobile number (which has not changed in over 12 years) not included in the selection list of numbers, but also 2 incorrect phone numbers which do not belong to me (nor never have belonged to me) appeared in the drop-down (home number ended in ** and work number ended in **, in case this happens to anyone else). I immediately called Customer Service and was transferred to Online Fraud after I indicated that the phone numbers listed were not mine and that my number did not appear. 


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I lost my business because of the games these banks played during the recession. They got bailed out by our government and we lost our homes and credit.


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Sometimes the bank does not thoroughly explain the specifics of opening accounts and charges are assessed to your account without your knowledge. When I discovered this, they did remove the charges.


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I have been a loyal customer of this bank for years. I have always received great customer service and excellent financial advice from their people. They expand everything very simple and have never steered me wrong.


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When someone duplicated my checks years back they were quick to replace my $7000 that was stolen. Bank tellers very nice also. No problems with this bank.


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I got a check from my employer for a little over $500. I used the Mobile Deposit at around 7-9 am on a THURSDAY. After I completed the "deposit" it did not show up in my account even after a couple of hours. I called the main customer service number and they said my check is now voided, so I was able to take into a branch since there was some kind of issue. I went to the branch and everything seemed to go smoothly. I told the teller the situation and she confirmed my check was cleared and proceeded to give me a receipt. 


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I have many accounts both business and personal at WF. The staff there is always helpful and courteous. I hope their online security is good.


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Criminals. I closed my accounts that were with Wachovia when Wells Fargo bought it. Wells Fargo was awful. They cannot be trusted and lie and deceive. They will do anything to screw consumers for a $1 profit for themselves.


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Product value and seamless service with a smile. Transactions of all nature complete in a timely manner. Management available and prepared to jump in to assist customers and their employees.


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It's ridiculous that we still have to pay for money orders & cashier's checks when we hold accounts there. What are the perks of having an account then? I can cash checks at Walmart, I don't need WF.


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The online Wells Fargo site is much worse than other large bank sites I've used. It does have one great feature, the ability to "download" money from another bank account at another bank. This makes it easy to transfer money for my son's college apartment rent.


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I was incarcerated at Mays landing correctional facility under false pretenses... all to steal my social security disability monthly payments... When you sign the receipt to receive inmate clothes there is a box on the receipt giving Wells Fargo Power of Attorney over every inmate that signs that clothes receipt. The prison does not tell you your power of attorney is given to Wells Fargo bank when you sign a receipt after the jail provides you sneakers... I had no reading glasses, like many. The officers in classification do not tell you you gave power of Attorney to a bank for signing inmate clothes receipts. It is a fraud on the people... It is a private prison and the longer they keep you they made their own law that they can claim your social security disability payments... This is another bank fraud against the people... and Wells Fargo are taking advantage of people put in the system that do not know Wells Fargo has power of Attorney over them...


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I requested Wells Fargo Bank Gift Center department to have 20K of my points converted to cash ($200). Each time, they told me two separate checks ($100/ea) will be issued and mailed... and consider it "delinquent" if you don't get them within 7-10 business days. To date, I had to ask twice to have them issue these checks. Each time, I am given check request confirmation numbers, check numbers and claim numbers. WFB claims they issued and mailed four (4) separate checks and ALL FOUR SEPARATE CHECKS GOT LOST. I don't think this is possible. 


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I am not happy about how Wells Fargo handles passwords. They tell you that you have the wrong password and you have to change. But when I do change, they again tell me that the password I chose is not correct when they just approved it.


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There were times where I would be unable to access my online account. And then when I would call, they would say that my account was showing up as being closed. How is my acct closed, when I just used it earlier that day to make a purchases? My direct deposit was going in there every week, and I was writing checks for bills. I like the notifications they give, as well as the layout of the website and the 24 hour customer service.


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I've never had a problem with Wells Fargo and have been with them over 40 years. Great customer service, never screwed up any of my accounts. Own personal banker.


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I was paid with a check from Wells Fargo. I went in to cash it and was treated like a criminal. Was made to wait, under constant surveillance, for over a half an hour and was told I had to open an account and deposit the check. So I did. And then withdrew the money and closed the account. After which I kept receiving letters saying the account was under the minimum amount required and fines were applied. This kept happening for months. I'm not sure whatever happened with that as there was no way in hell I paid them, or ever will do business in any way with them, ever again.


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I find the customer service associates at Wells Fargo to be excellent and very personable. The important thing is that the bank has not left us as has so many others have done.


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We had a checking account & mortgage with them for years! However, Wells Fargo was not there for us when we needed their financial assistance through hard times! They made our lives extremely difficult! I pray we never have to bank with them again!


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They love to charge overdraft fees even when a direct deposit and a debit hits the account at the same time. These fees really hurt being on a tight budget.


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I was with another international banking institution before opening an account with Wells Fargo. I had been with the prior bank for over 6 years. I received a letter stating they had run a credit check and that they did not want me as a customer and that they had closed my account. In tears, I walked into Wells Fargo and explained what had happened, letter in hand. The bankers were supportive and I opened an account that day. No matter the situation or banking need, whether in person, on the phone or online, the bankers are there for you. They have every type of financial services you might ever want or need.


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I try to avoid in-branch visits as there is so much turnover that I almost never have the same banker for more than a few visits. This being the case, I find "customer service" at Wells Fargo mediocre at best. As I am familiar with other banks as well, I don't believe that is an exclusive flaw. BofA, Chase, Citi, all share in the guilt. They're probably a little better at the commercial level than the retail level due to the more "snobbish" attitude of commercial bankers who claim they believe in developing relationships (but not loyalty as they will try to steal those relationships if offered greater incentives by their competition).


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Everybody is so nice and very friendly. I have had a few things happen recently and they were always ready to help in my fraud case and getting a new account. I'm very thankful for their customer service. It's awesome.


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Things are getting better with Wells Fargo. Refinanced and they were very helpful. Kept us very informed about what was going on and when it would happen.


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They want just to sell, sell and sell. After they got the selling part done, there is no follow up. So bad. Therefore, I moved most of the investments to another bank.


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Have been a customer for several years, and have been very satisfied with their services. Online bill pay is a breeze, rewards are good on their credit card and CD rates are competitive.


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I like the branch I use. They always greet me upon arrival. They sometimes even use my name! Everyone is friendly and as helpful as possible. They never treat my questions as irritating. One even walked me to the atm and showed me how to use it.


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I like this bank. Been a customer since 1994. They are able to help with everything I need. I just needed a medallion signature and they were able to help me at no charge.


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Wells Fargo is a really easy place to bank and I've been doing so since I was 14. However, I wish there was messenger feature to chat with representatives in real time.


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Funds removed LEGALLY from joint account, the bank called me after 4 days, threatening me to return monies or police would be called. Wells Fargo then took it upon themselves to remove funds from my individual account. No explanation... no answers after 2 weeks for their actions. Now I have been shuffled to more than I can count "people and dept". That not one has an explanation. I guess my lawyer will get the answer from them. I have been banking with them 26 years. Very disappointed with handling of a very serious matter. ALL accounts closed... YOUR MONEY IS NOT SAFE IN THIS BANK!!! My experience alone explains why the rating is so low... They shouldn't even get 1 star.


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We have always paid our mortgage ON TIME! Wells Fargo did not process two of our payments and when we found out, the supervisor gave us her Employee ID Number and said that it was bank error. Now to find out it is on our Credit as Two Mortgage Lates. I contacted Wells Fargo to let them know and share our documentation: Conformation #. Date of Payment letter we received from them saying they got their payment. Then the notes from the Supervisor who let us know Wells Fargo had made a mistake. Twice. Wells Fargo Executive Resolution Specialist called me this morning to let me know they would not take that off and it was our problem. How is this bank still open? It is clearly not a good bank!


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I applied for a secured card, with a deposit of $300. I called to cancel the card, immediately after I applied, and I was told it was cx. These people refuse to return my deposit. This bank has caused me hardship and I had to obtain an attorney to recover my deposit. These people lied to me. I was told it was in the mail, then "You will have it back into your account" multiple times. I have been mistreated by this bank. Stay away from this bank. The case has just been filed, and hopefully I will recover my money. There is no legal reason for withholding my funds. Also, I never received their card.


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They have always been great. When I have had a problem with my checking account and online account. They do not pay much in interest on savings accounts or cds.


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We've been a client for 20 years or so. They seem to be interested in corporate type financing no risk high returns. They are never in the market for housing loans and only at a higher interest rate. If you ask for any information in advance they sent you to the typical salesperson who only and I repeat only in his commission. They gave us a credit card every year that we haven't ever used. The last straw is they removed their coin counting machine from they facilities. We plan on switching banks this year.


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Penalty fees by all means necessary became the norm. Customer satisfaction is very low on the list. Ten minutes before midnight, I paid bills online. Knowing that payroll deposit will be credited at midnight. I made a visit to the branch I opened the account with and was told that funds were instantly removed, even though my midnight deposit would have covered funds for bills written.


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I have been with Wells Fargo for over 20 years and I have always been treated the upmost respect and the employees are very helpful at all times when I call.


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I have personally had no problems with Wells. I don't support all of their actions or things they support, but their service has been superb. They have overcome some of their negative press.


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I find Wells Fargo to be a very fair bank. It would be better, in my personal opinion, if they offered small personal loans (such as 90-day notes,) to help their customers who may be in need of a small loan to tide them over when they fall into need, due to circumstances beyond their control.


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I used to bank at Wells Fargo but they were always putting pressure on me to borrow more or have more accounts or cards. But when I needed help they wouldn't even consider it. When I left no one ever asked why. Felt cold.


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I've been with Wells Fargo since 2011 and overall, I'm satisfied. I put my money in, I use it, the usual. It’s a bank. The only thing I do not like since it is so obviously underhanded is the fact that there is no integrated counter to see how many online transfers you have made between accounts. So you either have to slog through your transfers page and hope you're counting them correctly, or bravely soldier on and risk paying a fee. It's bull-hockey. All banks are bull-hockey though, and Wells Fargo is no different from any other corporation champing at the bit to weasel your hard-earned cash.


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My overall rating for this company is a 1 star. I would possibly give the company half a star if it was permitted. According to my best recollection I have been saving money in my 401k through my company for as long as I worked, I had a major class that I had to take in order to further my education and career. Everything was normal at first. I asked for to use my money for my future class and I was faxed paperwork within a few hours to start my claim. I called the school I was going to attend and received a quote to show what it would cost to take the class. I sent in the paperwork and waited for a response. After a few days I called back to check my status, and I was told I sent in the wrong paperwork in a very rude way. I was told I need a invoice instead of a quote, after the conversation with the employee of Wells Fargo I was a little frustrated about how was treated and the lack professionalism. 


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Been with WF since the 70's. Once it bought Northwest out it all went downhill. It's run by way too many computers. Employees have no authority. Get rid of its massive ego.


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Only bank that help me to open an account with my parents and I on the same account. Dad had a bad stroke and mother blind and with hear aids and walker. I'M their POA.


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I was fine with Wells Fargo and have been banking with them for years until they treated me like a criminal. I mixed up check books by accident from another institution and deposited a check from an account I closed. I explained to them what happened and they immediately said they were going to automatically close all my business and personal accounts. I had to write a letter to upper management and spend an entire day fixing the situation. I guess my stellar credit, the fact I was in major fraud at the DA's office, or the fact I never bounced a check with them or had overdraft issues wasn't enough. If I didn't need a corporate account I would go with a credit union.


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Had a problem with bank fraud. They accepted a check by photo deposit with no signature on it as a rent check! We have not ever had a rental in our lives but they still blamed us! We reported to the police. Proven to be someone else but we were treated like crooks. Had a Wells Fargo card and it was closed same with our bank accounts! We even have had our home loan with them with not one problem. Very poor customer care.


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I have a home project loan with them. Can't go to any home improvement of my choice. It has to be of someone who is approve thru them, which is much higher than the average home improvement store. I think it is a scam.


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Been using Wells Fargo for personal banking since I opened my first checking account with them in 2014. Up until now there have been no problems. Quick transactions at the ATM, easy transfers, great mobile app, customize debit cards etc... On Friday night I deposited a 300 $ paycheck at a local Wells Fargo ATM and I was surprised to see my account didn't have the money I deposited in it. This was the first time this ever happened. I've always been able to make quick deposits with my paychecks at the ATM. 


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Member since 1999. Multiple vehicle loans, home loan for 15 yrs, personal loans, home repair loans, and now these past 2 years have been total crap. Charged me $5 every time my savings dipped below $300 even when I realized I was $2.30 short of the $300 I immediately I transferred $100 to the savings and within that 20 min they charged me $5, and this happened during a two month period and $5 times 6 times is $30 for stupidity and unwarranted fees.


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So when shopping for the best and Wells Fargo promised me mortgage payment around 1950 for a month and a buddy Does financing and they were beaten his price to. The guy on the phone insured me that will be the loan. So being the best deal I went with them to find out they messed up my mortgage payment was 2300. So I called him back trying to get this fix send a bunch of letters were different loan amounts. They tell me a just ignore it it's OK and the original guy that worked switched off to a lady then to another dude.  Was like I was working with four people but no one has the right answers are blaming other people. They would to do investigation because There was recordings of The man tell me this do. So instead of fixing the problem they gave me a $500 gift card and set off the interest rate of 3.85, they gave me an interest rate of 3.75 so it doesn't make up for the extra $400 I'm paying every month!


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I moved to Florida PC. Went and got a checking at this bank. What a mistake. Most banks put your deposit in first. This bank does whatever they want. If you have a check drawn in same day deposit they will charge you 35 dollars. Insufficient funds. Really bad.


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Several years ago when I received a settlement, the customer service representative sold me several services. I wanted to set aside $3500 to pay off my car. Turns out that I did not have to use the savings account earmarked for my auto payoff. What I discovered, to my dismay, is that the account only paid two dollars per year in dividends! Then I found out about sales goals and Wells Fargo attempting to sell as many products as possible. Things got worse when I was awarded Social Security benefits back pay. A large amount of money was deposited in my checking account, but my private disability insurance company was obligated as a provision of the contract, to recoup its disability payments out of my Social Security back pay.


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We applied for a HELOC loan with Wells Fargo Bank because our primary banking is through Wells Fargo. The initial online application was terrific and we were told we were conditionally approved. We owe nothing on our home, have perfect credit and ideal income - everything a bank is looking for in a loan app. The first loan assistant we were assigned was exceptionally rude and we asked to be assigned to a different person.


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I open a checking and savings with Wells Fargo in 2013. They asked me if I wanted a credit card and I said no. They opened one anyway, and received a card in the mail. I went into the branch and told them to close it. They said they would and didn't. It took repeated requests for them to finally close the credit card account.


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WELLS FARGO! Important story about Wells Fargo Investment Accounts. My father in Law who recently passed away had started a WELLS FARGO investment account in the state of Arizona several years ago. That account is part of a legal trust Jac also started with his wife. Bottom line is that WELLS FARGO would not give the legal trustee, my wife access to the account for money to care for Her father which forced us to sell his house in Arizona. Now that he has passed, presented with his death certificate and the trust documents, WELLS FARGO still will not give the legal trustees control over the account. They hide behind a brokerage that is located in New York. Now they want a new trust written with no guarantee they will honor it.


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I opened up a account with them and set up Overdraft Debit Card protection. Well it does not work. They would not approve a $20.00 purchase but I bet they will approve a $7 purchase and charge me $35 for it. The direct deposits does not posts immediately like they claim. You can see it pending. When you call in customer service can't see it pending either. So your direct deposit is in their ledger and they have not put it in your account as pending. 


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Now Wells Fargo restricts access to online statements if we want paper statements. Opening unwanted accounts, charging unneeded insurance, applying undisclosed fees - not enough. Still finding more ways to rip off their customers.


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I have opted out of overdraft 4X TIMES, and I was told that a purchase would NOT GO THROUGH if I did not have the available funds. I am now owe over $200 to WF for ODraft fees that should not have been charged (and neither should of the purchases), because of WF's broken promises and manipulation (including rearranging my debits and credits so that I am charged overdraft fees - I have proof!).


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My wife & I have held a number of Wells Fargo accounts for years. With mixed reviews on them and poor customer service at the corporate level. Whenever you call the 1-800- numbers it is always a gamble where or who you get. We have had all sorts of problems from reissuing of debit cards at random meaning cards not expired or asking for new cards. They just show up for no apparent reason and as you start the calling for why usually the first 3 people you talk to can't understand why either so you get transferred up the chain until you get tired of asking why you needing an explanation. The local branches had all been fairly good and friendly to work with.


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On or about April 24th. 2017 my son was awarded 50% of his son's medical malpractice trust. Cameron ** was his fiduciary/banker. He called 5/23/17 to find out where his money was. Cameron assured him it was on the way and he was waiting for the final court order (that most likely he already had). A federal judge from a superior court In Los Angeles awarded this money to my son May 16, 2016. The court order was ignored by Cameron and furthermore we received evasive nebulous answers to inquiries. Finally after three and a half weeks my lawyer called. Cameron ** stated to my lawyer that a lien had been placed on my son's trust by his ex. Wow!! Talk about underhanded and sneaky. My son served our country 8.5 years in the Marines. If WFWM could do this to my veteran. They will do it to your veteran too. Wow!!! The most horrible disrespectful customer service ever.


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Wells Fargo has done it yet again - the greed of corporate banks continues on. As a customer since 2003, I'm appalled at the unethical practices of Wells Fargo bank and am taking my financials elsewhere permanently. As a young family of four, we have three accounts. A no-card checking, separate checkings and a savings account. We are constantly moving money between accounts in order to avoid any fraud and to retain organization (aka we transfer money as the totals come, always keeping the accounts close to $0 in case of theft). My husband accidentally took both debit cards, so therefore I used the card free ATM access.


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Proper release of funds documents: My parents passed away several years ago. It is down to the very end of the estate dealings. I was expecting a check from Wells or lawyer last week when I get info from the lawyer stating... “** is not the problem here, it is Wells Fargo. I am waiting on signed paperwork from **, sent to him last week. Wells Fargo gave misinformation to ** and myself in order to obtain the funds. This is not irregular. If you look in the news, you will see Wells Fargo has a very poor reputation for a great many things right now. This is something I let the agent know when I called Wells Fargo. I will let you know the Wells Fargo response once we send in what ** signs.” What gives Wells Fargo the right to screw up things so bad... furthermore look at the prior email from lawyer... 


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On one of my accounts I get this message "Your automatic payment, formerly scheduled for your current due date, has been deleted. Please remember to make at least your minimum payment by your due date." Even though I have one setup. "09/**/17 **** BK **** ...** Monthly, on due date ** . ** Min pmt due Scheduled View / Delete ". It also gives this useless error statement. The transfer you have requested is not allowed. It is missing the WHY part of the error message.


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I am writing to file a formal complaint against Mike ** with Wells Fargo in the processing of a refinance that was handled by him. I went to Mike to refinance my home only to lower my payment. I wanted to stay with Wells Fargo because I thought that they were a company that I could TRUST. I was wrong. I told Mr. ** that I did not have any money for closing cost, etc and he stated that it would all be worked into the loan. When he told me that I would have to pay $500 for an appraisal, I was alarmed. Mike said that I would get the money back at closing plus some additional and he said that I should put it on a credit card. He never warned that my home would not appraise for what I thought it would. Now I am stuck with a $526 credit card bill at 19% interest rate. Guess Wells Fargo loves these bad reviews.


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Experience working with Natalie to reverse late charges fell on deaf ears. Both my parents have had catastrophic illnesses in the last 4 months which took me multiple times out of the state to attend to their needs. I was doing the best I could to remember amounts and hopefully pay online in a timely manner. It was all I could do to hold my life together. Unfortunately, there is NO grace period before they ring up a late fee. There was no compassion, resolution was less than satisfactory. My husband and I have EXCELLENT credit, we should be the least of their worries. I would NEVER use them again!


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I have finally had enough with these clowns. I stupidly opened an account back in November of 2014 and I have regretted it ever since. First of all, I have paid over $400 in "service fees, maintenance fees, administrative fees" etc. None of which I should have been charged because my account always held more than the minimum balance requirement and I had direct deposit with my employer. Do not even think about using another bank's ATM to withdrawal $ from your Wells Fargo account. Obviously the financial institution who owns the ATM will charge a fee, that is pretty standard. 


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On 7/19/2001 I stopped into the Wells Fargo Bellingham Washington branch to cash a check written to me by one of their business customers "Dupont Cleaner" located in Bellingham, WA. The check was for $135.00. Dupont Cleaner damaged a new silk shirt and it was a refund check. To say the least it was very inconvenient and my first dealing with Dupont Cleaner in Bellingham Washington I wouldn't recommend them. I spoke to the Wells Fargo Service Manager II Catie **. Catie informed me Wells Fargo bank policy is to charge non bank customers (Me) $7.00 to cash a check issued by a bank business customer Dupont Cleaner.


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I was negative in the thousands and I bought a check into the branch to cover and the guy put it towards another account I had. And I spoke to customer service about everything they put me through and they said, "Don't worry about the other account." And now I'm getting phone calls daily from people at Wells Fargo trying to collect the money.


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I have been married for 3 years and for 3 years Wells Fargo has completely refused to acknowledge my new last name. It is way beyond infuriating. I have shown my new photo ID and social security card. They said that they have to see a certified copy of my marriage license in order to make the change. I live over 2 hours away from the nearest branch and when I drove down to get it taken care of I guess the copy I brought wasn't the certified one. To make matters even worse, my name has changed to the name of the other person on the account which we have shared for over 7 years.


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We requested that our accumulated "points" from our WFB Credit Card be sent to us in the form of checks, so that we could get the cash. They made promises which were never fulfilled. We called and they stated that the "checks were mailed yesterday." Well, that was 18 days ago. No checks. No response from them at all. The reps are well trained it appears to lie, simply to get us off the phone. The money is ours, as most of you reading this understand, yet WFB acts as if it's theirs. The interest that they secure from unethical practices like this help to pay off the penalty they received. It never seems to end with them. I wish we could do something about this, but they get nothing more than a hand slap. Beware of any agreements they make with you. We are finding out that an agreement with them is far less than an agreement. Why is it so difficult to do business with them?


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HELOC and Conventional Loans - It would take pages to describe the calamity of dealing with Wells Fargo Loan Departments. I'm not saying all WF personnel are inept but many are. It's just like others have stated here, very little customer service, extremely slow with loan process, multiple people asking for same documents, extreme lack of sharing or notes on their system as to progress of loans, appraisals being ordered on loans already denied, bean counter underwriters that think they have arrived. We will never do business with them again and I strongly encourage anyone reading this not to.


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I have been a customer of Wells Fargo since 2004. I am concerned about my checking/savings account and the practices of credits/debits. I am constantly aggravated with the fact that Wells Fargo has sent mail including my debit cards to the wrong addresses. I have overdraft protection on my account. However, whenever I overdraft I pay all fees as my check is deposited. My recent complaint with Wells Fargo was on 07-14-2017. I walked into the branch bank and in speaking with a Lisa ** employee of Wells Fargo, she firmly stated to me "if you get the mind right the body will follow". I was very offended as my mind and body wasn't the reason for coming to talk with someone at the bank. I was there because after 13 years of overdraft on 7-03-2017 I needed a withdrawal but didn't have enough to cover and my account goes into overdraft in which I pay.


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Just sold my house since it had a horrible loan with Wells Fargo, while going through escrow they held half of my proceeds of my house! This company should be charged with Grand larceny with all the people they ripped off! STAY FROM THIS COMPANY AT ALL COST!


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So much wrong with Wells Fargo. To summarize, Wells Fargo takes far too long to get anything accomplished, they did not properly invest my wife's retirement fund, invested her money in a way that cost far too much in fees, and every time we call for customer support we are transferred to 2-3 other departments first. Their website is not user friendly. They can't complete simple tasks like changing her maiden name or adding me to the account.


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Don't buy property from Wells Fargo. Buyer beware. We bought a foreclosure from Wells Fargo. They made a clerical error on the deed. They acted as if it was our fault and instead of making the simple correction, they delayed while "researching" the matter until we lost our buyer for the property. Wells Fargo is the same as before they got busted. The corporate culture hasn't changed at all. New names... same criminal behavior... unwilling to admit fault and quick to blame the victim. Closing all my business accounts with them next week and I will never again purchase property from Wells Fargo. Their corporate culture is similar to the behavioral norms of a 2 year old. But I doubt they even care because 2 years olds have no real sense of right and wrong.


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Where to start... I took out a Home Equity Loan and used it for my Business. The whole crash of 2008 I was unable to pay it back. I was making all my payments in timely manner. I was told when I took out the loan that if I could not pay it off when due I could refinance again. Well that never happened. I tried for 2 years before the loan was due to get a refinance again. I always made all my payments on time and did till it came due and they would no longer take my payments as the loan was due. I was not eligible for a refinance due to being self employed. I was at first pre approved, then declined and put into Loan modification. They also turned down and left out to hang. My Loan Officer who did the modification process must have hated her job based on her less than pleasant personality and disposition. I was turned down and told to short sell my house. 


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My account was in the positive from payday which is Friday till Tuesday! Tuesday morning when I checked the account it said I was negative -$102.00. So I proceeded to go from the last pay day and subtract every single transaction including the pendings transactions And I get -$12.50 so I call the bank. When I do a guy answers the phone. I explain to him what was going on and he treated me like I was stupid. I am closing my account and I am done! Never will I refer Wells Fargo to anyone!


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Horrible! Just one word, horrible customer service. I purchased a Macbook from Amazon and was charged twice. I called Amazon and they gave me the authorization code to dispute the charges from Wells Fargo. Upon calling them, they said Wells Fargo can't do anything about it and will have to wait for it to fall off. Another horrible experience: I am in the middle of closing my account due to above reason and I put a hard freeze on my account so no payment would go through as I was keeping my balance $0 because I was waiting on a deposit. Guess what! Geico payment still went through, $100, and upon calling Wells Fargo (don't know why I was expecting anything from them), they said that the payment was already in 'pending'. Another lame excuse by their team. When I was placing the hold, I made sure that there were no pending payments and I was assured by the customer service rep that there were no pending transactions. 


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I held a number of Wells Fargo accounts for years and dealt with consistently poor/mediocre service. Was impossible to get anything done over the phone, the website was frequently down. Impossible to transfer money on a timely basis. Any request outside of the most basic service turned into a complete disaster. When I decided I had enough and closed all of my accounts (with a zero balance), they of course hit me with some strange overdraft charge, which they did not inform me of and sent to a collections agency. Avoid at all costs, there are so many other options and there is no upside to doing business with them.


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I purchased and media lamp for my projector. When product arrived it was the incorrect lamp. I contacted Projectorquest and a branch of Buyquest to request an RMA. This is where I have been disappointed with Buyquest.com & Projectorquest.com for not placing the refund into my account after receiving the returned product 2 weeks plus giving me no other option but to file the claim with my banker who I banked over 25 year.


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Following several communications in branch, email and social media still not sorted. Over $900 missing from our account. 16 transactions from Walmart online (whom we never use) documented over 2 separate dates (I have the evidence printed off) only 12 transactions reversed. Wells Fargo have deleted, yes deleted every transaction and history of this fraud with no idea or clear explanation why only 12 reversed. So many people talk but do nothing and show nothing to prove we have not lost this money. Charges after charges and all just talk talk talk - but no help! No matter how they explain it, it is clear. 16 transactions, only 12 reversed - 4 missing and not showing... $900 lost! Disgusting how they hold out on you and have nothing to show to prove otherwise... Just disappeared! Hate this bank!


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Signed up for a checking account on 03/29/2017 with Wells Fargo that included a $250.00 promotion if I either had direct deposit or made 10 transaction within 45 days. I made my 11th transaction by 04/06/2017 and then waited until I was given the bonus before I would swap my account over from my old one. I read how Wells Fargo was illegally opening accounts before and thought I would give them a chance. A person would think they would be giving out great customer service due of this scandal. I was really wrong, as they screwed me around for months and never paid the bonus. Even though customer service replied I did in fact qualify for the bonus. Per customer message I received below...


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Applied for a balance transfer for funds to go to a company that does not accept electronic funds transfers, only checks. I received a check made out to me and to this company on 7/1/17. Reading the accompanying letter, I learned that the promotional Apr offer of 0% for 15 months would no longer apply if the check were used after 6/30/17 (which obviously was now an impossibility). After going through two separate "bankers" (customer service people), I was transferred to a supervisor. They were unwilling to honor the original offer I was approved for and said that if I wanted to reapply for the August promotional (0% Apr for 12 months) I would be considered again. The supervisor was absolutely inflexible, totally uncomprehending why I would expect to have the original offer and approval honored, and obviously could not wait to get me off the phone, no matter what the outcome. I finally told her I was tearing up the check and to have a nice day.


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On 07/03/2017 I got to the bank at 4:50 pm to make a company's deposit; there were about 3 cars in front of me so I waited. It took the tellers forever to attend the car by the window, so I finally got to the window at 5:22 PM, just as I was parking my car by the window the teller closed the blind and put the sign "CLOSED". I called the teller from the speaker, he responds that they were already closed, I explained them that I had been in line for almost 30 minutes and then he calls somebody else, some lady with an attitude comes and tells me that for security purposes they have to close the lines and they could not take my deposit! I had almost 35K with me and they refused to take the deposit and on July 4th they would be obviously closed.


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I am unable to make my mortgage payments due to Wells Fargo banking not updating my name change. I have had numerous calls and been sent back and forth between mortgage side and banking side. Each one assures me it's the other side's responsibility to update. As a result I am not able to add my banking information to make a payment. I have sent my marriage certificate to multiple fax numbers Wells Fargo has requested. I am frustrated as Wells Fargo seems inept to handle a simple profile update request.


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Not a good bank. I currently have 6 accounts with Wells Fargo, soon to be none! If I use any account with the UGLY-Teller they charge a monthly fee, if I receive any coin change from them they charge for that! These are all new fees that I currently have been seeing in my statements! I am self employed and their bank is closed when I get done with my day, no convenience for me, but they make sure to take my money any chance they get!


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I have had several bad experiences with Wells Fargo but by far the atm is the worst. They should not allow you to deposit cash if the atm machine can't count it correctly. I deposited 400.00 cash at the atm it gave me credit for 3.80. You can't even deposit 3.80 in cash into a atm the machine. Then they tell me to file a claim and that could take 10 days to get my money. I have other bank accounts and often use the atm for deposits and never ever have I had a issue but with Wells Fargo it is always a problem. Do not bank with them. We have lots of other reliable banks out here.


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I had financed a couch and Wells Fargo was the lien holder. It's a constant battle to try and reach someone. I have spent hours waiting on the phone and even the customer service representatives I have spoken to could not get a hold of the right department. When I finally got a hold of the department I needed the manager I had spoken to was extremely rude and downgrading, and I felt as he didn't care what I had to say. It's frustrating to wait on hold and then be told that there is no way I have been on hold that long. 


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My son had his bank information stolen. The bank was notified & they told him he was still responsible for the fraudulent activity on his card... WHY? The fraud happened in 4 different states & my son has never left Texas. Really??? They told him his money would be sent to him after the investigation, well it's been over a month & he's still waiting. I checked the mail today & there was a letter from the incompetent bank stating my son's account was overdrawn. Well weeks ago a banker told him that the account was closed. Withdraw your money people. This bank is full of hogwash.


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To all the other people that have wrote their complaints my heart goes out to you. I read a good portion of the complaints and am writing this review to add my experiences with Wells Fargo. I left wells fargo around 1994. At the time I was in the Navy and had around 65.00 available in in my account (after accounting for an upcoming Wells Fargo Visa Card Automatic withdrawal). Myself and my wife and 2 year old son were at an amusement park and were low on money (payday was still a few days away). I went to the ATM and withdrew 60.00 (yes they had ATM's back then) I accepted the 1.00 fee (maybe it was 1.50?). When payday came a few days later I noticed overdraft fees. I cannot recall the exact fee for using a non Wells Fargo atm but it was substantial (like multiple times higher than the fee I had received from the ATM).


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I have been trying to get my name changed for the past six months. Back in January, 2017 I called customer service and they provided an address in Portland, Oregon to send my request and listed the documentation needed to complete a name change request. I sent all the notarized information, waited for two months and finally received a letter (with no signature) stating they did not like my notary and I would have to resubmit all the documents with a different notary signature to the Portland, Oregon address. I again had copies of my documents notarized, but with a different notary, and resubmitted everything they requested. In the meantime I got through to a supervisor, Brittany **, who said she would personally help me get my name changed and she verified that name change requests are to go to Portland, Oregon. 


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I had money in a company 401K that employer put in for me. I left the company in 2000. The owners sold the company in 2012. At that time, employees and ex-employees who had money in the 401K were given option to receive their money. Friend who still works there said he had Wells Fargo open an individual IRA for him for his share. I was never contacted about my share and had never received statements that I even had this money in this account. Now WF tells me that I DID receive this money and the 401K is closed. I told them if I received this money provide PROOF - cashed check, etc. - something proving I received it. No one has been able to help me. They all basically just tell me I don't have an IRA with them and the money is gone. I would think a large bank such as WF would keep better records and could provide proof of where this $11,000 went.


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The business I work for had a $14 million lending arrangement with Wells Fargo. They nearly put us out of business, and in the end the fees they charged us were in the 100s of thousands. These guys lie to get you in the door, then screw you over. Whatever you do, don't do business with Wells Fargo bank or Wells Fargo Equipment Finance. They are the most dishonest, crooked, self serving bank I have ever seen, and I have been in business for 30+ years. Beware, they will find unbelievable ways to screw you over!


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I am single father and travel extensively for work. I added my parents to my account in the event I needed them to handle a banking transaction in my absence, or if were unable to handle a transaction due to unforeseen circumstances. Over the last 3 months, when my mother requested banking services, Wells applied payments to the wrong account and then levied her with late fees, even though it was their mistake. Recently, after applying payments to the wrong account the second or third time, my mother had Wells cancel her Wells Credit Card and pay it off from her Checking account with the account number she provided. Wells pulled the funds from my account.


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I wish I could give a zero star, but this is not an option. I was informed via email that my account was being closed because I was have frequent transactions with funds in transit, which created a risk for the bank. I had been putting cash deposit for my wife to deposit in another bank, but because the withdraws were being done on the same day as the deposit, they claimed the checks I deposit were not credit into my account yet. I made cash deposits, the funds should be available right away, but they wanted me to wait before I could use it.


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Being young I have purchased a vehicle through one of their dealerships. The first few months were fine, but the last 2 months have been a living hell. They lost one payment and tried charging me with 40 dollars in late fees on a payment that they had input wrong, and later found when I threatened court action, and now they are trying to say that a CASH payment through an authorized payment system (i.e. MoneyGram) was rejected for insufficient funds! What in the **!


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I'm trying to figure out why it is so hard to close an account with this bank. One reason I am closing because you will spend your money and instead of them holding the funds they make it available for you to spend until you're spending money that you don't have. Now, I know it's all about me keeping track of what goes out which I do through the dumb website that gives off so much inaccurate information but it's hard when you're always on the go. The customer service agents are rude and very **. I had one say "Yeah I can do that". I went into the branch to close and the agent couldn't do it even after I was told they could once I close the account. Then he says he could do it tomorrow which is now today 6/10/12. I called customer care to have them close it and they tell me that I cannot close my account until Monday the 12th at 8 am. What in the world... These people are crooks and scammers. The entire company needs to be shut down.


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I called to remove overdraft from my acct because if I went over $1 and the fee is $35 it doesn't make sense. The following month it happened again. I was told overdraft was removed but you have a separate type on your debit card. During both conversations I clearly stated I do not want anything paid if through money isn't available. The fees were reversed and I was assured I was fine. My grandmother died yesterday and since my entire family bank with Wells Fargo she was going to transfer me gas money to drive 12 hours home. My acct is negative $119 because they paid a 15 bill and are charging me the fees. I call AGAIN to have it corrected. tTey tell me because they've credited me for the same issue before they can't anymore. The other issues were bank errors but because they can't give correct info I will miss my chance to say goodbye to my grandmother. On top of that my paycheck is direct deposited to that acct so I will also be short on rent. 


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I have been a legal guardian for five years helping the elderly who have been taken advantage of by others. I take great pride in my work and found that suddenly Wells Fargo would not recognize my Guardianship unless I was added onto the account. It was a joint account and the family member would not give permission. I had to go back to court to have account seized because they would not follow their own policy and procedures that state I could close the account. They read in between lines, making statements that were not in their own documents and unhelpful in every instance because I believe they did not truly know the legal aspect of their business and dealing with guardships.


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Why I hate Wells Fargo bank because they constantly let magazine companies charge your account after you have canceled the magazine. I believe Wells Fargo keep hiring incompetent people who do not know anything. That's what I believe unless they do understand. That's right Wells Fargo I want all of my wrong overdraft fees from the past. Act like you don't have them if you want to I will be filing a report with my AG of Alabama Steve Marshall. You best believe it Wells Fargo. We are coming for you.


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2 years ago I went to Wells Fargo to get a personal loan so I could consolidate my credit debt. I was told I had to open a checking account. I did not want to since I already have a checking account with my primary bank that I have been with since I was born because my parents opened a savings account for me. So I opened the account and made deposits for the loan into the checking account every month either before or on the day it was due. Everything was going fine until last summer when I was receiving overdraft alerts. I was confused because I put the money in there for the payment and I know I had enough in there to cover my payment. 


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Wells Fargo refuses to investigate fraud within their own department and quickly will close out a case without proper investigation. My daughter was scammed out of a $2500.00 check and we believe that a teller within the bank deposited the check, but Wells Fargo refuses to investigate. McAllen Jewels is the fraud investigator and returns calls two weeks later by being nasty and uncooperative. He refuses to help with the matter and will close out the case. With the recent news of Wells Fargo being in the news for fraud you would think they would take these matters more seriously.


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I opened a savings and checking account with Wells Fargo in West Palm Beach on 5/20/2017. I had been a Chase customer for over 20 years but had issues with a lazy rude lady at Chase when I went in to open a 2nd Checking account. So I decided to move to Wells Fargo. I setup my online account and added all my payees for online payments. A couple of days later I receive an email that I needed to log in through wellsfargo.com to address an issue. I attempted to log in and my account was locked. I called customer service and was transferred to the fraud Department. I had to verify my payees which I find it odd but I spent about 20 minutes on the phone and we verified the payees. I was told that I needed to reschedule all my payments which I didn't understand why but I said okay and told the lady that I had a few repeating payments and she said that I would have to redo those as well.


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This is the first time I have ever written a review for anything but felt it was important information for someone looking for a home equity line. I contacted Wells Fargo on 4/4/17 for a home equity line of $50,000 on my home that I purchased 16 years ago and have more than double the amount of equity in it. I told them I was using the money to put down on a new house that I was building. They told me my credit score was 833. I make six figures and have no credit card debt. I have over $400,000 in my 401k. They waited for a month to contact me for any documents. Then drilled me for the info. Once I submitted the documents they wanted to review. They finally told me on 5/17/17 that they could not approve my loan.


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The minor savings account was used as an overdraft that I never sign or call for. The money disappears and they close the account without contacting me so they giving me that story without proof. I'm taking them to court.


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I was recently in a car accident and have been off work. I had to take out 2 payday loans to pay for the extra expense. I made arrangements with them when they were coming due and they said they can work with me no problem since my disability. They turn in the checks and WTH!!! Just to be sure on the one that prints their own checks, I put a stop payment on it. WTH!! Wells Fargo paid them both. I had no money in my account... ok... I had 31cents. Now I when disability pays it will all go to Wells and I will be broke and behind on rent. Thanks Wells Fargo. Once I can walk again I am closing my account. You lost another long-term customer.


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I was looking at my credit card statement online and I have a charge from the bank of $73,78 of interest charge for purchases. I guess since they cannot make money any other way, they need to break their clients. I never seeing this kind of charges before. I called to inquire, but it was impossible to get through... I will keep calling and see what this ridiculous charge is about.


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Wells Fargo dealer services bankruptcy debt issues? Filed Chapter 13 in 2012. With a motion to stay to keep my vehicle with an arrears of 557.79 to be paid by trustee as a pro rated payment plan. In 2015 Sept 10th, I called WF to get payoff amount. Was given 1066.00 not including my arrears and my regular payment that was about to be posted. I was told after all that it would be then 352.79 so I paid over phone. 


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I went into my Wells Fargo Branch to turn in my safe deposit box keys and close my checking account on 5/1/17, because of prior bad customer service experiences. The service representative helping me, said they were having computer issues and the system was frozen in the middle of my transaction closing out my Safe deposit box account. I had to wait for the system to work again. Wells Fargo owes me a deposit refund on the safe deposit box and wouldn't give it to me while I was in the branch and since I closed my account previously, they said they couldn't deposit it into my only account left with them which is a home equity line of credit. So I was told the check would be mailed to me within 2 weeks. It's now 5/22/17 and no check. 


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I have 2 accounts with Wells Fargo. One had an overdraft which I was fully aware but I need to pay my car tags so I couldn't make that transfer. I figured I have a week and half to get my next check and it goes directly on to the negative account and we're good... Right? Wrong!! They transferred the money from one account to the other without talking to me and I was completely left with nothing. What a ** move. They could have gotten a hold of me but they didn't.


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New website for Wells Fargo is a complete disaster. Instead of the improving they have definitely going backwards. Just to do a simple transfer over my accounts I have to go and do it at the bank since online is not possible. I went to the bank yesterday and they referred me to a banker who tried to help. He explained that somehow they have created separated log-ins for my accounts and I sat down there with him for 1 hour not being able to solve the issue. He was on the phone most of that time and they seemed not to know how to solve the issue. After a good hour he said he would try to get it fix and would give me a call back which of course he didn't. I am going back today. Is it this bad with every bank or I just choose the worse? Any recommendations would be appreciated.


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Well I submit my loan application with Wells Fargo 6 week ago. After sent it all the document that they asking for. Apparently my document are stocks in underwriter process 1 week ago!!! They did not answers my call. I sent them emails, text message and nothing. My income is very decent, low debt and 690 fico score. I should listed dozens of people that warning me about Wells Fargo and the unprofessional way that they treated their customers. I highly recommend stay away from Wells Fargo for loan application. I will move my business to another brand.


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I went to my local Wells Fargo branch today around 2 pm local time to cash a couple of checks. I waited in line. Only one teller was functional. The manager was seated with another customer and training a teller I assume. A guy with a diamond-like earring. So as I waited in line while the teller was chatting with a customer she knew, an old man walked in and started to wait behind me. I turned around and smiled at him. Then he butted me in line! He just walked in front of me to the teller and told her what he needed. After he left I made a comment, in jest, oh anyone wanna butt me. 


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I made a money transfer to my sister from Denmark to Wells Fargo bank in Anchorage where the banks charged a very high fee of 20% of the amount. Despite the fact my sister was informed, she would not be charged an extra fee in Anchorage, though the money has to go through the San Francisco dept where she would pay a fee, yet she ended up paying a very big fee at both banks. My sister tried in vain to reason with them about this but the bank people just aggressively chased her out the bank refusing to give an explanation. How can a bank do this kind a stuff and get away with it. 


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I opened a checking account with Wells Fargo about 3 years ago, my banker insisted I get a prepaid credit card. About 2 years went by I made my payments on time. Anyway they wouldn't cash my payroll check said I had to deposit it the way my account was set up. Anyway I didn't go back, I used up my prepaid card. I noticed last week they put on my credit report that I owe them $125. I didn't owe them anything. Screws me.


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I have had the same experience with my Debit Card being blocked as one of the other consumers described. This happens on a monthly basis, and when I ask what is the reason my card is being blocked, all I hear is, "Well, the fraud department detected suspicious activity and blocked the card." What a pain in the butt this has been and it continues to happen. Concerning the customer service department, it is very unpredictable the kind of service you will get. Sometimes I get good service, other times, I think the rep is on another planet deep in the ozone layer. I also had one rep say to me tonight, "I have a few questions I want to ax you." Maybe one of Wells Fargo's requirements for hiring people is for people not to have received a GED. Who speaks like that anymore? I was stunned when I heard this and couldn't wait to get off the phone. Looking to change to another bank.


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I usually don't write reviews and certainly not regarding banks, but after having literally the worse experience of my life trying to close my checking account with Wells Fargo I wanted to write this complaint. I am officially on my fourth attempt to zero out my account to ensure it closes. After moving all my banking over to Chase I fully believe this company engages in illegal and highly suspect practices to keep accounts open and in some cases over drafted to ensure they continue to collect fees.


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Wells Fargo is the worse bank. The most sneaky. We trust financial institutions with our money but this one don't. I will make a transaction, it will go through. Money subtracted from your account sit in pending for 2-3 days. Or show at first then disappear and then reappear which cause overdraft. Example paid electric bill on Monday. Balance to begin with was $170. Bill was $167. Sit in pending until Wednesday 12 am. Added $20 on Tuesday. Now I am overdraft of $138. Please tell me how you call the bank. They feed you some bull. Have you thinking you're crazy. I should not have to screenshot my bank statement to prove they cannot be trusted. I stopped my paycheck from to the bank and still have issues. They charge you overdraft and take your money. They have to be stopped.


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Wells Fargo is one of the worse bank I have been dealing with in years. I applied for an Investment loan to purchased a small warehouse the asking price $95.000 of dollars with a 30% down payment. After 3 months dealing with all the requirement and stupidity that the agent asked me for it, my application was under the review of the underwriter or the division lending manager Jim **, which call me a few days later to tell me that he can't approved my loan because he feel it was some red flag with my deal.


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I wish I could give zero stars or negative stars. In January Wells Fargo decided, without telling me, to turn all my stock shares that they were holding over to the state of Oregon. That is, they took the shares out of my account and told me they were with the State; multiple calls with the State have determined that WF is still sitting on those shares. 


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I received a loan from Wells Fargo for an engagement ring from Shane Co. I've been making payments for the last year and the balance of the principal hasn't changed. I originally signed up for the 6 months no interest rate where I had every intention of paying it off. Within that time period my mother suffered from health issues which caused her to need money. Paying for her medical bills was more important than paying my engagement ring so I continued to pay the required amount each month to Wells Fargo but I couldn't pay it all in 6 months. 


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On 4 separate occasions, I've called Wells Fargo's Customer Service. Each time, I received the worst customer service ever. Each time, the person didn't know the answer. Put me on hold. Came back. Another question. Put me on hold again. Came back. This last time, the person never came back to the phone. I hung up. Wells Fargo is too big. That's the issue. The employees are not well trained anymore. I'm to the point where I no longer wish to bank with them.


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I had the funds in my account that a company returned immediately and I checked it. It was there the same day. I said, "Good... I can pay my car insurance now since my balance went back up." So, the next morning Wells Fargo (Fraudo) put a negative in my account when I did my calculations thoroughly and even saw my balance went back up (like they didn't see I was watching). This company I won't say their name, gave me all that money back. Wells Fargo is stealing from its customers or borrowing money from them. My hardworking money needs not to be played with. What's the point of having a bank when you can't even trust them with a dime.


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My wife and I opened a checking account with Wells Fargo over a year ago. When we signed up for the account, they said we would have to be put on a probationary account because our previous bank that we had been with for over eight years did not report our banking history and after six months if there were no problems with our account it would automatically be upgraded to a normal checking account. This probationary account included a $300 dollar a day limit on ATM transactions, $500 a day limit on debit card transactions (which makes bills more difficult to pay) and you could not make mobile deposits or deposit checks at ATM's. We decided to go ahead with it figuring we could make it work for six months.


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Constantly, constantly, constantly blocking my debit card without notice or warning and most importantly without my permission. After dozens of complaints, they still refuse to stop doing this. It's come to the point that using them as a debit card provider is purely impossible since I'm constantly denied access to MY money. After nearly 20 years of loyal patronage, I must close my account and go to a new bank since their customer service is horrendous.


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Why I hate Wells Fargo... I went to look at my checking account online to do my taxes and discovered that since I receive my statements in the mail, I am no longer allowed to view my accounts online. A few months ago I could! In order to do so, I have to change to online statements! What a crock! I am worried that if I do that I will no longer be able to get photos of my checks. Last year, they fooled me into changing my no charge ready reserve account to a fee charging account by saying I couldn't find out information on that account unless I would talk to a customer service agent who required me to change my account. I was not able to reverse the action even though I wrote letters, etc. I think I will have to get out of this terrible bank that has cheated so many people...


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I recently moved from Arizona to Texas. Last week I went online to transfer funds from my Wells Fargo account to my Chase account. After many failed attempts, I then spoke to a supervisor who confirmed that I was unable to transfer my own money because of the type of account I have. While I was told when I opened the account that it was a checking account and was given an ATM card, it seems that this account can only accept deposits (???). The supervisor then told me to do the transfer through a Chase bank request and it would be fine. Wells Fargo still refused to release my money because I don't have a checking account with them. 


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I refinanced and within a month my mortgage was sold to Wells Fargo. They have made multiple errors - from listing my escrow insurance amount a $1000 more than it is...paying my homeowners insurance twice...multiple phone calls to them with different answer every time. Now because of their errors I am $600 behind on my escrow. I have the money (refunded after several months dealing with my insurance company) and understand it needs to be paid, but they made several errors on their end to cause the problem. 


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The deposit time of my online bank statement was altered by someone at the bank. I made the deposit on 3/20/2017. It showed up on my statement on 3/22/2017. On 3/22 I spoke to Jill **, and only her. She deleted the deposit and reversal off my statement record. Therefore I know that Jill ** took my deposit. She deleted the record to cover up that she took the money. It would take a manager to access and delete the entries, the deposit, and the reversal. 


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I was surprised how a bank will be ripping off their customers and this has been happening over the past five years that Wells Fargo bank has been taking out my money any how when they are not supposed to and also I was building my credit with them since early year and they have been messing with my credit report which I don't know why they are doing that, and I have 703 as at two days ago according to FICO credit report. I made my last total balance payment on April 2nd and it's due by April 16th. I paid it fourteen days earlier than the due date so which I expect my credit to increase but instead it decreased. So when I saw this I was bittered and disappointed because this is not the first time nor the second time this has happened. 


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I was looking through my account history for last month and noticed a withdrawal for an amount I never pull out. I look up the ATM which was located on the other side of the country. I then call Wells Fargo to ask about the transaction. They say it was fraud and he could either cancel my card right then or I could go take care of it at the bank and get a temporary card. Before I could answer, he "went ahead and canceled it for me" without my confirmation. Guess I don't get to eat tonight, as I work graveyard and the bank doesn't open for 8 hours. I closed my account with Wells the last time I had problems with them, now I've been thinking, why should I use them at all anymore if they are just going to do whatever they want without asking me about it? And how do they let an ATM withdrawal happen without a hold, on the other side of the country when I use my card every day??


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Wells Fargo may be a good bank but sucks at the investing branch. Wife and I invested $10k in IRAs at Wells Fargo. Completed paperwork at the bank. Sent forms in from booklet we were given. Never heard anything. Called and they emailed new forms. Sent those in. Didnt hear anything. Called again. Said I should receive new paperwork soon to finish account setup. Never heard anything.


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My wife recently opened a checking account at Wells Fargo. She wanted me on the checking account. I am her husband. We went down to the bank. Went in to see about putting me on the checking account. They tell me they require two forms of picture ID. Now I have open numerous chat checking accounts. All I have ever had to do is provide was a driver's license and a social security number. I would have had to drive back to my home 30 miles away get my passport in order to be on my wife's account. I am beginning to think dealing with Wells Fargo bank if you're Brown they want to see more ID. 


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I've been a member of Wells Fargo since 1992, and although I've had negative experiences over the 25 years I've been a customer, I've always figured that these national banks are all similar, so why go through the hassle of switching. Until today. I don't carry overdraft protection as I have never needed it, and have never had any negative marks on my account.


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I'm currently a Wells Fargo customer that have been victimize in their fraudulent activities. In February 20, 2017 I let a good friend of mine borrow $500 from me and sent the money online to her using the cash app with no problem. So on March 10th 2017, she went inside a Wells Fargo branch in Miami and deposited $500 in cash back into my account. So I checked the same day and the money was there with no problem. So last week in the 30th of March I was checking my account and noticed that $500 was missing from my account and it said a teller cash check was taking from my account. So I called he bank right away and was told that someone went inside a Wells Fargo bank and took $500 out of my account. After they told me that I said "how can that be possible because for anyone to took money out of someone account especially at a branch it's either you have the person card or if you go inside you need two proof of government identification." After I told them that the rep told me "oh you are right but we don't know what happen."


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I work overseas and made a grave mistake by opening an account with Wells Fargo Bank. Not only do they have the worst products of any bank but once you deposit your money into their bank you have a devil of a time making a withdrawal if you cannot walk into the bank to conduct the transaction. They allow a maximum of $5000 daily at $30 per wire with a maximum of $15,000 per month if you need to bank online. Their representative spend their entire day apologizing to customers for the rotten service they offer. They do not render assistance to their customers if you are not able to go into a branch and get into a battle with them to withdraw, wire or transfer your money. They will only acknowledge your existence if they are able to send you a text claiming they are trying to protect you when in reality the cell number could belong to anyone.


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Twice Wells Fargo errantly credited an incorrect amount in my direct payment for my pharmacy health plan without explanation. They honor the dollar amount of the payment but do not include the change portion e.g. payment is $37.30 and they only credit $37.00. Their only suggestion is that I file a claim but in doing so the first time the payment was returned to the company putting me in default and then assessing me a fee followed by a letter to the company stating that I had not "authorized the payment" which is untrue. I set up the payments to be taken out of my account monthly for $37.30. Customer Service has no answer for me. I wouldn't recommend Wells Fargo for any banking.


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My daughter went to Wells Fargo bank at 4180 Haines Rd., Duluth, MN on Nov. 9, 2016 to exchange dollars for some Japanese yen and South Korean won. The exchange had been planned with the bank a couple of days ahead in order to make sure the bank had the foreign money. The exchange rate for Japanese (yen) on that day (11-9-16) was 1 US dollar = 105.65 yen. The exchange rate for Korean (won) on that day (11-9-16) was 1 US dollar =1,157.10 won.


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Mobile website NOT USER FRIENDLY. I always click on FULL SITE, to get the easiest readability for my account. But recently, the mobile site takes over, whether I want to use it or not. AND IT'S A BIG NOT. I CANNOT STAND THE MOBILE SITE. IT'S POORLY DESIGNED. Furthermore, things "change" after checking boxes or submitting payment. WELLS FARGO customer for over 20 years - I dislike the branch manager of closest branch so much, that I go way out of my way to steer clear of Bellevue, NE branch. How she ever was promoted to manager boggles my mind.


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The representatives of Origin of Truth Institute went to Wells Fargo Bank in Dalton, GA, on Wednesday on March 29, 2017, and submitted documents on a promissory note. All representatives of OTI sat in an office as we presented documents in order to process said documents. The intent of visit was clearly stated. Calls were made to confirm if the papers submitted were in process. There was one document that needed to be changed and we retrieved the needed document. The Personal Banker said that, "It’s a go” indicating we were ready to exchange on the promissory note.


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I've had the Wells Fargo Home Projects card for 3 years and always made my payments on time. I'm currently remodeling my kitchen and I called last week to make sure the electrician I chose is still on their approved vendor list so I could use my card to pay for the new lighting. I was told by a Wells Fargo customer service rep that my electrician is on the list and I could use my card to pay him. The electrician completed the work on kitchen today and when I tried to pay him with my Wells Fargo card it was declined. 


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We bought a house in FL in 2005 and when the housing market tanked we had to move around where the money was to keep the house and we rented it out. After 8 years and several bad tenants we ask Wells Fargo 2 times to do a modified mortgage and was told they would not because we did not live there any longer but they would help us sell it if we wanted to.


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I had account ending ** for many years. Never a fee was assessed until October 2016. Not aware when the account changed. Even the broker couldn't tell me how. They have been giving me the runaround since November 2016 not wanting to return my $155.


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My son and his wife died in a house fire in Pittsburgh. They had a car loan through this company. They had automatic withdrawal. I notified them they had passed, and to stop taking money out of their account, and come and get the car... They told me as long as they had money in the bank, they would keep taking out the money. We hired a lawyer, he called and they told him the same thing. Of course we are filing a suit against them. It's unlawful to take money, from the dead... The day they were informed, they shouldn't be in their accounts. Law says dead people can't pay their bills... If you use this company, or looking for one, look at what they are doing to the dead. What will they do to a live person...


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I came in to deposit some checks and Serge (at Wells Fargo Val Vista Town Centre) noticed that my front tire was flat. I was very surprised and was going to the gas station to get it fixed ASAP when he offered to pump my tires for free with his electric pump. He was very kind and courteous and I am glad that he helped fixed my tires. Never, had a bad experience with Wells Fargo.


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I was charged a $15 fee to use my Wells Fargo savings account to make a payment on my Wells Fargo credit card. It is also crazy that the money came out of my savings right away but shows only 'pending' on my credit card... umm Wells Fargo you have the money and you knew it was in the account that you took it from so what is the hold up? Once my card loan is paid off I am changing banks because this one will nickel and dime you to death.


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This was the WORST for investments!!! About 7 years ago my mom gave me $2000 but she insisted I invest it with Wells Fargo and buy stocks and I could do a low risk/low reward account. I did, and I bought stocks from 4 different companies via my financial advisor. In that entire 7+ years I had that money invested I NEVER made more than $300. I recently closed my account because it was pointless to keep it in there when I need it now. I made a whopping $216. They of course taxed the $216, and on top of that they charged me $62 commission fee for each stock I closed. So I gave them $2000 and 7 years later I got back $1957. I am luckier than some, it could've been a lot worse, but I would've made more off interest if I kept it in a bank savings account and that's pretty sad... NEVER do ANYTHING with WELLS FARGO!!!


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Very disappointed in Wells Fargo service for simple request to revise the name on an existing account. So far it has been a two and half month, 16 plus phone calls, hours and hours of conversations and three trips to branch banks... Still I get different directions / requested for form work and forms they can not find after they get sent. Have requests to discuss the matter with a supervisor (five times and counting) but no one is ever available and although promised, no one ever calls back. They are about to lose a 38 year long customer.


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This bank as been ripping off customers for years. I applied for credit card and received one with $2000 credit limit. I paid every month. In 2011 I was diagnose with cancer. I still worked even in pain. I knew it would be difficult to pay some of my bills so I started paying larger amounts on its credit card. They reduced my credit limits immediately. So long story short they could not tell me the reason for the reduced credit limit. They closed the account. Sue me for 3,000, and garnish my wages and took money that did not belong to them. Trust ME NEVER, NEVER EVER DEAL with WELLS FARGO. CHEATERS.


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The bank that loves charging overdraft fees! They don't show checks when they are pending or going through, but they show debit card transactions. They charge overdrafts fees even if you're overdraft by $1.00. The company has you sign up for notifications, but they don't notify you when a check is clearing or if you're overdraft unless you used your debit card. And when I say check, I don't mean paper checks, but automatic payments, because some are treated as checks. When THEY make a mistake they tell us that they refunded the overdraft fee, BUT we cannot see it. We were told wait for our statement, then we will see it. A load of garbage. This bank is only there to serve the rich, not the average joe! Citibank treats its customers much better.


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If I could give No stars I would. I have been with Wells Fargo for 13 years and this last past year, continuing to today they have found out how to bounce my account out every Thursday. They wait till they know my direct deposit went through then pick up either an already processed charge and re-post that as pending so the account bounces. Or they un-post items that were already posted in such an order to apply the maximum amounts of overdraft fees onto the account. I will literally screen shot all the pending transactions and the amount remaining in the account, then the next morning they have un-pended all the transactions and re-work them systematically in order to bounce the account and collect $35.


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Wells Fargo has terrible service. It so bad there are no words to describe how bad it is. I wish I could give negative stars. I made a payment on Mar 9. Funds were withdrawn from my bank on that date. I no longer had use of them. Yet Wells Fargo did not release them to my account and placed a hold on them for 12 days. The only reason I can see for this long hold time is that Wells Fargo intended to USE MY MONEY. There is NO EXCUSE for that. It is MY MONEY. Avoid this bank like the plague.


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I placed a stop payment on a check. Wells Fargo wanted to charge a fee of $40.00 to place a stop payment until I spoke with a manager and he then waived this fee. After placing a stop payment action on a check with the value of $125.00... the check was presented 7 days later and Wells Fargo allowed the check to go thru. I cannot understand how 7 business days could go by and in the year 2017 Wells Fargo did not/could not have the capability to flag this check and NOT allow it to be cashed. When I have ANY other transaction(s) that occur with this bank... it all happens within SECONDS! When I took this matter to many people within the Bank they all told me there was NOTHING that could be done. What a shame that I was not made whole when clearly Wells Fargo made a mistake. 7 whole days passed by and they were not able to STOP this check. Taking my business to a bank that cares.


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Recently reviewed my credit report and found a line of credit that was opened in my name then closed some months later by a Wells Fargo banker without my consent. Then I log onto my checking account online today and find a retirement savings plan opened on my account that I did not open. Wells Fargo is shady and fraudulent. I will be closing my checking account with them immediately.


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I filed a claim against State Farm and Wells Fargo last September 2016. I had a flood in my basement. The entire bottom half of my house will have to be remodeled. I have gotten estimates at $10,000. State Farm will only pay $4000. The check is made out to me and Wells Fargo and they will not reissue a check in my name only. Now Wells Fargo is wanting me to fix the basement but I have 6 large rooms and $4000 would go to maybe just one room. They won't allow me access to my account on their website and every time I call I get a different answer. The $4000 check is from my insurance company that I am paying for. This is the worst company I've ever had to do business with.


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Due to our Heat/AC dying we purchased with local company we love however they use Wells Fargo Financing. Wells Fargo is rude, call my employment even when I have paid online and will not respond or listen to anything we tell them. Had got 1 month behind due to financial problem and the due date. Heck, even when I asked to change to a due date that corresponded to our pay period they were not willing to change, finally did later. Guess they wanted the late charges since it was a 0 interest for ** number of months. Have repeatedly told them no work calls. Basically they are vultures. I don't recommend anyone using this company for any reason!


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I have been paying on my house here at ** for 18 years. I had a brain aneurysm, a heart attack, and broke my ankle in three places. I called Wells Fargo asking for help to lower my house payments. They jacked it up a hundred dollars more. I told them my health issues. They told me that I was probably living above my means now. Because I got sick I guess. They wanted me to pay 702 dollars on a small two bedroom home. It's just crazy. They won't even help me after I have paid in 18 years. Now I will be homeless. I have no family no friends. My parents have passed. I've tried for 8 months to get help every way I've tried and turned. No money no help. Wells Fargo is not in the market to help people, but to hang people. I no longer believe in Wells Fargo. Their only goal is money. You the customer doesn't matter! Thanks for nothing Wells Fargo. Homeless because of you!


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I used to use Wells Fargo for my business account and always had holds put on check from customers. One time I was paid a check from my father's company and a 10 day hold was put on the check. I called my dad and asked him to check his bank account to see if the check had cleared. Guess what, the check had cleared in one day and Wells Fargo was sitting on the cash before depositing into my account. I immediately closed my business account.


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Initially I was hesitant to open an account but my job banks through them so I did. Before the new years and up until 2 weeks ago, someone had been slowly siphoning money out of my bank account. I immediately notified the bank and first they credited the 600 dollars that was stolen from me then 2 weeks later they reversed the credit putting my checking account at 0 dollars and denying the claim because they didn't want to take responsibility for their breach. These new cards with a chip are supposedly safe but that's a wisecrack, something to pacify consumers. Now I have to wait 48 hours for management to review my claim and reach a final decision. I was told my case would not be reviewed again if denied and I would have to take it to claims court! Wells Fargo does not care about their customers, all they care about are profits and taking other people's money! Corporate crooks!


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Wells Fargo Bank steals from its customers. That should come as no surprise. But what is worse -- even if you have an account open with them they will charge you a "monthly service fee" just for them to hold your money. I noticed that my savings account was slowly losing $5 here and there -- thought it was from credit card payments or something. Lo and behold, Wells Fargo STEALS this money and calls it a "service fee."


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The way I have been treated as a customer through the student loan program has been awful. You would think Wells Fargo would want to use this opportunity of reaching young people to try and make them customers for life. I will never bank with Wells Fargo again. You could give me a full percentage point lower on a mortgage and I would still rather choose your competitor. Any car loan, mortgage, investing or any sort of banking I do will only be with Chase or a small bank. I have never disliked a company enough to want to boycott them or tell all my friends and family to avoid them until seeing what it is like working with Wells Fargo.


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I have had an Equity Loan with Wells Fargo for 13 years and have always made the payment on time and have paid over on the principal. I used the money for personal things. It was made on my house that was worth $250,000 or more. I had Tower Hill Insurance and after 10 years my upstairs Porch Collapsed in 2014 and the insurance company did not want to pay the amount to fix it. I hired a lawyer and have been dealing with this for 2 years. The Insurance company dropped me and I am unable to get insurance as having a case open. The bank had to take out insurance to protect them which is almost 3 times what I was paying and for not much coverage as I had. 


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I deposit 500 in the ATM... a wells Fargo check. My account not negative... they hold the money. All of it till the next day. Tomorrow. I needed to place an order that now can't be placed till Monday... meaning it delays my work. 3 days of idle time. Yes I should have taken my check inside. I could have had 500 in hand. I have been using the ATM for a lot of deposits... Never had too many issues. Last two times... I'm done with Wells Fargo... with this bank. Monday I'm closing the account... Going to credit union. Thanks Wells Fargo as I have not one dollar to my name. We can't eat... anything for no apparent reason. The ATM changes the way it does biz.


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Wells Fargo does care about their little people customers. If you are not a big business they could care less about you... They charged me a 4$ interest fee after I paid one of my accounts off and then said the fee was based on my average balance??? Made no sense if my balance was 0$... needless to say I have canceled/closed all my accounts with them over that 4$ which they should have just reversed... I will never do business with them again and can't wait to pay off my other account so I can be done with them for good since I'm just a little guy customer that doesn't matter... I have only spent $10000+ with them over a couple years.


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I recently had a check deposited into my account. I wanted to receive cash back but I was told I couldn't because I had a overdraft in the last 6 months and they was holding the check for 7 days to be verified. So I went to the ATM to get cash out and they blocked my card. The only thing they are saying is because of the check amount, they have put a hold on my account. I have given them my ID and all and still can't get money from my account until 7 days. When my money deposit, I will be closing all my accounts. I have had so many problems with them it's ridiculous.


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Terrible bank!! Run far away from these crooks! First of all they set into motion overdrafts that will create 2 instead of one. Let's say you had $100 in an account. You had a bill you paid for $20 and later a bill for $81 dollars. They will purposely run the $81 dollar first even if payment was made much later just to stick you with two overdraft fees!!! Thieves through and through. My wife and I had separate accounts, she had numerous times called and emailed and shown up in person to isolate me from her account. Now she stopped using that account and stopped all transactions.


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I have been a loyal customer to Wells Fargo for nearly 3 years now. I have done business through this bank as a non-customer and was pleasant with it. I decided to open an account and give it a try. I liked how everything was cutthroat with depositing and withdrawing money via through debit card. But as time went on I was beginning to really dislike this bank. The minute you get inside the bank, you have a banker standing there to harass you to open something new or they are trying to sell you something even if you had mentioned you weren't interested. The next time they'd ask again! I found this very annoying.


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Resetting auto pays, fraud accounts, Seattle found it reckless. Back in December I opted to not use the auto pay. Each time a new day populated or an amount auto entered. I did my best to populate deleting the auto pay accounts more than once. Only after they paid on a nearly empty account and my calling to complain did they reset it back. Deleting them again! Previously I set them for sending payment to my credit card. It didn't arrive till after I complained. They started new fraud accounts and lost Seattle, WA as banker. Today is the last straw, to a new bank I go.


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I am having the worst experience with my WF loan service. I purchased a vehicle that was financed through WF via trade-in. I paid off my past vehicle which was also financed through WF. I cannot seem to get any answers regarding why I am continuing to get 'past due' notices for my paid-off vehicle. The billing for my new vehicle is confusing as well. When I sent an email to the website, I received a secured message alert. When I opened it, it read that the message was no longer valid! WTH! If I could give this bank a negative star, I most certainly would! It should not be that difficult to keep past and current loans straight.


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We purchased $7,000 in carpet for our house and was financed through Wells Fargo. We signed up for online statements and paid the account in full on time. Then we purchased $600 worth of carpet in June and argued between Wells Fargo and Empire as we were unable to make a payment online as we were never charged. In August of 2016 we were told by Wells Fargo that when Empire finally put the charge through, we would begin receiving the emailed statements again. In December we received a letter in the mail that we were delinquent. We called and paid the account plus the late fees, even though they were not our fault. Now we've received late marks on our credit and they has the nerve to send us a letter that after a review of our credit, they decreased our credit from $7k to $700. 


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My credit/debit card was stolen today. The moment I discovered this, I immediately called Wells Fargo to report it. This meant I did not wait until I got home (40 minutes away); it meant I attempted to perform this task on a sidewalk without my online banking account, my statement, my account number, or the blood of my first born child - all things they seem to require that I produce to prove I am who I say I am when I want to STOP people from removing unauthorized monies. But I am getting ahead of myself. So on the sidewalk where I have discovered the unfortunate fact that I have been robbed of my card, I whip out my handy dandy cell phone (thanks to the miracles of modern technology) and promptly enter into the phone answering system that could not process my accent. After several attempts, it kindly suggested I use "the phone keypad to enter your account number". Fabulous... if I had the credit card in my hand to report it stolen.


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To make a long story short, Wells Fargo Bank, without my knowledge or permission, 'punched' my Safety Deposit box, and removed my valuables. They violated every legal rule regarding Safety Deposit entry. They have been evasive and non-compliant in the return of my property. Even with legal representations Wells Fargo Bank is ignoring the situation. I have been a loyal customer with them for over 33 years and have had a Safety Deposit box for over 20 years. They are saying "they have no record of me having a Safety Deposit box"... Really!! I have the keys to the box in my possession and last accessed the box approximately 3 years ago. This has gone on now for several months and a considerable amount of financial legality for an attorney.


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I have several business accounts and personal accounts with Wells Fargo. Today I deposited a check from my business account to my personal account. Normally, those funds would be available immediately, or so I thought, since both accounts were at the same bank. I got back to my office and found out that the funds were going to be held for 24 hours. I went back to the Wells branch where I made the deposit on Bee Ridge Road in Sarasota and was told about all of the reasons why my funds could not be made available. Evidently since I wrote a check from my business account to myself and deposited that check into my personal account, the system puts on an automatic hold for 24 hours. This has NEVER happened to me before. Wells was unable to rectify the situation and therefore I do not have the available funds today that I wanted. This sounds very shady to me and we will most likely be moving all of our accounts as a result.


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I was mortified to read the other review about what happened with the other customer's escrow. The same illegal escrow account mismanagement is happening to me. We closed on our home at a very good rate with a local bank; we argued over the closing costs, and I think as revenge, knowing we were relieved to have escaped Wells Fargo, they intentionally sold our mortgage to them. I'm pregnant with two young children to take care of, but am trying to deal with all of this. We switched homeowner's insurances and immediately paid the amount into escrow. We were told they mailed a check fully 12 days ago now, and I call in "every day" and they have said different lies - that they will cancel the check and wire the money, oh but today they can't, only if it gets to the last minute. All lies. They are clearly trying to do what they did to the other customer - double our premium by forcing us to go with QBE or whatever their company is. 


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I have had Wells Fargo for about 2 years. Today I went to check my bank account over the phone and it transferred me to customer service. My account has been overdraft for about a week due to personal issues. I called last week to tell them that I am getting a direct deposit into the account on the date and that it would cover it to put a note on the account. Well call today for the rep to tell me that they have closed my account due to the account being negative. I'm just so mad. How can they close someone's account and not even call or notify the customer that they are closing the account.


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Very entertaining. Recorded phone call with Janette **, the incompetent rep that is a robot lol. They bait and switch the mortgage recording cost, from $250 to $550. So greedy this bank even after the scandal! Mortgage recording?? I'm paying for something that should be free!!! With all the interest I paid over 17 years this bank has some nerve trying to charge for pressing a few buttons! Evil, dishonest and unethical.


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My financial track record wasn't the best when I opened my account almost three years ago at WELLS FARGO. However it was simply due to being uneducated about the importance of credit and how it ultimately affects your entire life to a certain extent. I learned over time that my credit was in dire need of fixing and started by opening an account at Wells Fargo.


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We were pre-approved for a loan to purchase a home in Arizona. I sent all the required documents that they asked for and was told two or three times that nothing else was required from me. Then I was told that I needed to send more documentation (this happened two or three times). I received a commitment letter from Wells Fargo, and again, they wanted more information. I sent 10 months of bank statements, proof that my homeowners insurance on my current home was paid, proof that I was up to date on my payments for my current home, proof that my property taxes were paid up to date on my current home (although my current home has nothing to do with the loan we applied for).


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They are increasingly adding fees that just aren't justified. My newest favorite was the release of their TERRIBLE, new website for online banking. It strips you of privileges you used to have, and still get from other banks, and then when you need them back, charge a fee for these now special services. Their brick and mortar stores are so annoying to visit now. To cash a single check you have to explain to a door greeter your visit just to get in line for a teller. Then work with a teller who has to call over a teller manager to greet you and ask you questions EVERY TIME you want to deposit a check. Yeah, not cash, DEPOSIT. I was trying to do my taxes and book keeping for 2016, and couldn't see my checks deposited on mobile banking for more than 90 days. If I wanted any more, it's $5.00 per print. Ridiculous.


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Years ago I had a WF mortgage and escrow. The escrow was badly mishandled - they didn't pay the insurance on time, and then tried to make me pay for QBE (their own company) at nearly twice the rate of my real insurance company when the coverage lapsed for non-payment. I refinanced to get away from Wells Fargo, but as weirdness will happen, the loan was eventually sold back to Wells. I did manage to get rid of the escrow portion and all went along per plan.


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I had a large home equity credit line that ended after 10 years of interest-only payments. When that happens, you then will repay monthly for both principal and the interest at a new rate. Well first I looked at my original documents 10 times, then I spoke to 5 Wells Fargo people asking them to say what my new interest rate would be. Their answer was, "That is proprietary company information and we can't tell you how it is calculated." Unbelievable!!


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On 1/3/17 I went online and canceled the bill pay to Lakeland Electric and made the payment myself with my debit card the reason and the back stated the payment would not be received by the until 1/7/17 online the bank paid it anyway on 1/4/17. After several calls to the bank and including a person to person they informed me on case #** to contact the electric company of the issue and that they would be contacting them to take the back the electronic payment. I informed them by email of the problem and that the bank will be contacting them re the issue. I rcvd an email back confirming the issue and waiting for contact from the bank.


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I called in looking to transfer my retirement plan to another company. The first time I called, I got transferred three times and got hung up on. The second time I called, I got transferred twice and specifically asked to get a direct transfer due to the fact I got hung up on. The girl I spoke with had no idea what she was talking about. All I wanted to know is what they require from me to complete the transfer and I thought this was a simple question. Not to mention, I get e-mails almost every two weeks stating my online access has been disabled due to "suspected fraud". I don't trust this company with my money at all whatsoever and I can't wait to close my account.


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I didn't ever want to deal with Wells Fargo after dealing with them at the base I was stationed at in England, but my wife signed up for some kind of 2nd chance checking account to help restore your credit. Like they care. 2nd chancers are exactly what WF want so they can hit us with numerous bad check fees. We have a Netspend account through my wife's employer. Netspend is a prepaid debit card that is through the Bancorp Bank. Some of the advantages is spending is done in real time. So if I got to a store and buy 20 dollars worth of goods that 20 dollars will be deducted immediately from my account and I will get a phone text that said 20 dollars was spent.


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I am a caregiver, my employer recently passed away Oct 14 2016. She had written my paychecks to me prior to her death. I was informed by Wells Fargo bank that I need to summit her death certificate to the bank before cashing my checks. I did so on Jan 24th 2017. Which I received her death certificates on Jan 20 2017. After providing all the documents the bank required from me Wells Fargo put a block on my employers bank account and refused to cash my paychecks due to her passing away. I explained to the manager at the Wells Fargo branch that she was not deceased prior to her paying me for my job of taking care of her in her home for 4 1/2 years. They told me at first I needed 2 forms of ID for the Wells Fargo to cash my checks which I was providing to the bank manager. Then she informed me she wasn't going to cash my paychecks because my employer passed away.


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Wells Fargo is up to its old game creating fake accounts again, but now they are doing it with a twist. Last year I had to replace my HVAC unit, so I fell for the same as cash if you pay equal amounts over the life of the loan. They called this loan a Home Project Loan and a credit card came with it. If you were late or missed a payment you would be hit instantly with the full interest payment (28.99%) over the total amount borrowed.


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Had a problem at first getting my money back. I submitted a dispute over $581.19 on the phone a couple months ago through the claims department, went from one adjuster Mehsute who denied the claims temporarily to another adjuster Peggy who obviously has no clue as to what she is doing. I finally get the adjuster to agree to credit the account, which they marked as provisional credit. No more than 2 minutes later I get a callback from Peggy who turns around and denies the payment right after we agreed that they will credit my account the full amount and they would dispute. Had to then be connected to a claims service consultant Jeremy ** who tells me I have to wait another 15 days for the dispute to be active after I have already waited more than 15 day prior to calling them November 11th. 


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My experience was horrible. Money "disappeared" from my account, not once or twice but 3 times. I'm dumb enough to had stayed with them but at first it was $13.00. Supposedly they had said it was a glitch. Ok. Next time it was $50.00. I went over to my local Wells Fargo by 1st Ave and Washington in downtown Phoenix Az. The teller was so rude and was getting pissed off at me for wondering were my money was. She yelled and said I was being stubborn and asked me to leave but before I asked her if I can clear my account and she said "no that that was not possible at the moment." Whatever again stupid enough. Now $96.00 went missing when my card decline and before that day at 11 pm I withdraw $20 from my local Wells Fargo ATM and I print my receipt which said I had 96 dollars left ok. I used my card. It declined! 


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They are the only bank I ever heard of to charge a fee to cash their own check. A check made out to me from a client, I went to W/F bank and they wanted to charge a fee to cash a check. Horrible horrible bank. Watch out for misc. fees.


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Having spent $75 on a balance transfer of just $1,500, in an attempt to avoid interest fees and give myself stress free time to deal with the debt, I have learned that one simply cannot have a stress free/surprise fee free experience with Wells Fargo. In the last 3 months, I have been charged $65 in fees - 3 interest charges that I didn't understand, and one late fee, the highest fee a bank is legally allowed to charge, of $37. While apparently explained to me, but not transparently so, the $1,500 is not a static interest free amount, but an amount that dwindles every time I make a payment, so while I still have a balance of under $1,500, the majority of it now bears interest. I wouldn't have used this card had that been properly explained to me.


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I previously wrote reviews on an insurance company and a general contractor that did an excellent job in helping me recover from rebuilding after Hurricane Matthew did major damage to my home. When an insurance check over a certain amount is issued to homeowners, the mortgage holder's name is also listed as an endorser on the reimbursement check and this is understandable because some people walk away from damaged homes after cashing checks leaving the mortgage company stuck with a damaged home.


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Poor customer service. Representative I spoke with was not knowledgeable as to their product or specific service. When I queried the disclosure and attached 28.9% a.p.r. I could not get a straight answer as to particulars - basic information. If you are charging such exorbitant interest rates, it would seem more professional if the person, entity, knew what, and why - right? Loan sharking at its finest - not.


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I sold my townhouse & paid off my Wells Fargo mortgage in June 2016 & then found a condo to purchase which would cut my cost of living in half so I could retire. My offer on this condo was accepted in July 2016 & I took it to Wells Fargo to apply for a mortgage for the balance I needed at closing. They knew I was retiring & this was the whole purpose of selling my large townhouse & buying a smaller condo so I would have much less to finance. I had enough equity so I only needed about $28,000 to close so Vickie at Wells Fargo in Colorado Springs put me through the whole mortgage application only to find out that my amount was too small for a mortgage. Shouldn't she have known that before I went through that whole process? So, then Vickie said I could apply for a Home Equity Line of Credit for the cash to close & sent me to another banker in that department.


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For the past 2 months I've had to call and talk to customer service to access my account online (9 times). They have make me change my username name and password every single time. I've been a client for over 15 yrs. Never had to deal with this until now. It is ridiculous the amount of time I have put in on all the calls. I'm closing my account today. With all the money they have they should fix their online system because it sucks, customer service sucks. Every time I call they transfer me over and over. I had to get transfer 3 times just to place a formal complaint. Wells Fargo doesn't deserve not even 1 star.


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Do not use Wells Fargo or Wells Fargo Dealer Services. This has to be one of the Nation's most dishonest companies I have ever done business with. Let me start by saying there is absolutely no need to even waste your time dealing with this Supposed Office of the President. Andrew ** is a Supposed Supervisor or Analysist, along with a supervisor named Christian. These guys are not there to help you. Their jobs is to collect information about your situation or whatever you say Wells Fargo has done to wrong you and use that info to protect Wells Fargo, not to resolve the problem. I have been overcharged interest, fees and etc. These employees are evasive, deceptive, never fixing any issues. 


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Wells Fargo will not even waive a $27 late fee. For a huge company they can not waive a $27 late fee which was sent well in advance. We sent in a payment on 20 days before it was due, and they did not process it until 5 days after it was due. Wells Fargo blame it on the postal service. Never been late once with them, and they can not waive a $27 fee one time. I talked to a rep, and a supervisor, and nothing could be done. I guess they need the $27 to pay off their advertisement for the commercial that they are buying to apologize to the American people. I understand that the supervisor was backing up the Rep his own co worker, but I know other huge companies would of done a one time waive fee. Please think twice about using Wells Fargo for any home project loans. This is our second time, and it will be the last time. Never late!


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I have received 12 overdraft fees at the rate of $35. each for 3 checks to Walmart. I have never written any bad checks while banking with Wells Fargo since 2008. In addition, I have deposited over $1,000 since and am now negative $102.00 due to these fees. This is customer robbery and I will be changing banks. In addition, some of these deposits were direct deposits which were held for up to 72 hours before being deposited. This in turn would give them the right to once more charge you an another overdraft fee. Three checks have now cost me over $600. This is extremely excessive overdraft fees and feels like highway robbery! They are definitely a very crooked bank. I had no problems until 2015.


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Contacting Wells Fargo regarding two double debits to my account (causing it to be overdrawn) and six $35 charges. Made three calls, waiting each time 15-20 minutes. Transferred during each call 2 and 3. Got one issue resolved, only to be cut off for the third time. Gave representative my phone number; thereby, should we get cut off again, he could call me back. No return call (1 and 1/2 hours and issues still not resolved). Will now make my fourth call! ONE CALL should be all need to make...not 2, 3, 4, 5.


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Deposits are just fine. What Bank doesn't a deposit? It's what happens after you deposit. You schedule payments for obligations in a timely manner expecting your debts to be paid on time. That does not happen routinely. Payments go thru days behind schedule and your actual account balance gets a little fuzzy. Very unsatisfying to experience. Your money gets Drab Grey instead of staying a nice healthy American Green! I don't appreciate you playing with my money WF!


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I've been with Well Fargo since it was First Union. I have several accounts. My balance not different that the average person with up and down in activity. I received $600 in rental income every month and deposit it in personal account. This last time $400 was on hold. After only get a partial refund on overdraft fees I asked for the policy of formula for placing holds on deposited funds. Speaking to several customer service reps, the last being Lisa **, I was informed that this is no formula of determining which deposits will qualify for holds. Meanwhile, I have to eat the overdraft fees. Because of not calculable formula I was not able to assess whether to consider transferring $ from one of my rental accounts to cover the incurring overdraft. I may have to end my relationship with Well Fargo. FYI. These similar shady business practices is why I didn't transfer my mortgage with Wells Fargo.


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Wells Fargo has put me through hoops after hoops to close my dead mother's account. I am the executor of the will. I brought the death cert, will and copies of power of attorney to the bank. They called me about an hour later and forced me to go to court to show I am the executor of the estate. It took 2 months to get the court date. The judge signed the document stating I am the executor of the estate. I brought this back to Wells Fargo. They said they had none of the documents I brought to them in Oct a week after my mom's death. They told me they would send all of the documents to legal and it would take 5-7 business days to get them processed. 


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I use to access Wells Fargo from my app on the iPhone 5 or through the link on my phone to the actual website on my phone. I also accessed it through my computer. The website access allowed you to do everything and view everything in my bill pay. Now I can no longer access the actual website. When I try, it immediately sends me to my app where I can not access all of my payees (most often used and not so often used), see my payment and history with a payee, and I can no longer send a check to an individual without an account. No explanation is provided and this is useless. I am currently overseas and am having extreme difficulty. What happened to the access I use to have to my account?


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Consider taking a walk, don't use your car, to the furthest Wells Fargo branch in your area or even in a neighboring area. It is way less frustrating than staying on the line for 40 minutes one day then for 1 hour 29 minutes the next day to reach the right banker who can help you with an issue. Does WF read these comments or even care? And this automated message: "we apologize for this UNUSUAL delay. The next available banker will be with you as soon as possible." I can't get it out of my head!


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We were offered this HOME PROJECT CARD through the company who installed our windows in our home. I thought at the time that this was a great way to proceed with the financing for the windows as this was a card we could use at a later date if we needed or wanted to upgrade anything in the future. The only downfall is that you had to use their pre-approved vendors which is very limited. I was not aware that the the card only has a 1 (ONE) year valid date. Most "credit cards" will have an expiration date extending out a couple of years. Not this one folks. 


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I seriously hate Wells Fargo! Seriously despise Wells Fargo! I would not refer anyone, not even my enemy or Satan himself to this bank! I have disliked this bank and their antics in the past few years. It's amazing how in this day and time you can't provide your members with the correct balance on a day to day basis. Why do I show a certain amount on 01/03 then I'm in the negative 01/04, as if I don't know what amount to not go over. You are the dirtiest bank I have run across and I will definitely be taking my business elsewhere and I will use word of mouth to discourage any family, friends, business partners, colleagues, or associates from doing business with this bank. They'll be better off putting their monies under their mattresses.


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For so long time, I really don't have a problem with them but when I called for three things... I want to block one thing that will always draft from my account and they said it will charge me for $31 which I decided to drop it and asked about the redbox amounts. I knew myself that I don't pay something over $8 for one event. I told them that it was not from me and they go ahead closed my debit card which I didn't realize I couldn't use my card for few days... I told them "no. I don't want it to be closed." They had me to transferred to claim dept. to get it open again and drop the claim... I did and then I speak with a person named Terrence work ID ** in North Carolina. I told them to keep my card open please. They said they couldn't unless I said I did so I decided over $8 is not worth my time so I said "yes I did it..." My mistake...


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Why is it you have done this to me again. I have tried to see your opinion and found it to be wrong. Simply my card was not working. You have been told do not suspend my account yet you did. Not the first time this has happened. Are you guys insane? Are you stupid? Then they gave me a lame excuse. Even though I have been a customer with the Royal Bank for over 30 yrs I recommend trying other bank. You can’t do the simplest of things. First time cost me 1000 dollars. Second time cost me fuel and time as I live 2 hrs away from the nearest bank to which I had to identify myself. I was in Monday at the bank in Thunder Bay and back in on Friday in White River. Amazing. The first time you closed my account and moved it to a bank I have been to three times in my life time. Thanks Again.


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I transfer money over from another savings account to cover payments coming out. But RBC realigns how you spent your money in a different order than what you actually bought then bounces your payment by holding debit transactions for days and charges you NSF. NEVER ONCE HAD I EXPERIENCED THIS IN MY 28 YEARS WITH MY OTHER BANK.


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I had an open mortgage and deposited online 5000$ 5 days before the mortgage to be closed. The transaction was not recorded anywhere to be seen. 5 days after the mortgage was paid off in full the 5000$ were withdrawn from my savings account and simply disappeared. Several calls to customer care and no answer where the money went. After couple of weeks 4480$ were deposited in my account with no message where the money came from. It turns out these were my 5000$ reduced to 4480$ for unknown reason. Customer care and branch manager couldn't tell why. It is a month later and still no money and no response from RBC. Total incompetence within the RBC employees and zero customer service. Terrible bank to deal with.


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Please pay attention to all sellers, Some scammers use this bank, their users will raise disputes after receiving the goods, We have provided all the order and tracking information, showing that the customer has received the goods, but this bank still returns the money, It's the paradise of scammer.


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I would leave a negative review but it will not allow me. Since when does a bank get to decide what your withdrawal limit is? RBC sucks and it is the worst bank I have dealt with in awhile. I called to ask to have my withdrawal limit increased and was told NO I can’t. There is money in the account and I cannot withdraw any. Real nice RBC. This is absolutely stupid. A bank is allowed to tell you what you're allowed to take out and spend when it is your money.


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When booking flights online the system texted a cardholder authentication code to my phone and when the code was entered it was not accepted. A second code was successful and the booking went through. But the failed transaction was later taken as a security breach and the card was blocked but nobody bothered to inform me. When I could not use the card I had to attempt to use their customer service line which was a nightmare and a monumental waste of time. I waited an hour and a half to reach someone who just put me right back on hold after saying they would not put me back on hold. A recorded message then announced that I was back in a queue and the wait time was "more than an hour". I have multiple accounts at RBC - business, personal, investment, line of credit, and credit cards. I am a good customer but I don't know what one has to do to be treated like one.


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Watch out for RBC’s hidden charges and terrible, poor management of your money. They will not tell you about many fees they charge, and you only realize until it’s too late and they have already charged your account! I put $20,000Cdn into one of their funds, and this is what happened: 1. In one year, my investment lost some 20% of its value! 2. When I had almost recovered, I decided to pull-out and take my money somewhere else. To my surprise, they still charged me $760Cdn on withdrawing my money!!! This is hard-earned money on savings that were intended for my retirement. What an abuse!!! And then their Customer Service is the worse you can expect, because RBC will not help you a bit and instead they will only try to defuse your claim! They seem to be thieves with a license!!!


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I was with BMO for years and mistakenly thought I could receive better service at RBC, it was a nightmare from the start, beginning with their fraudulent promises of a new iPad for switching, which never showed up. Followed by misinformation regarding the functionality of their trading platform for investments, I went through the trouble of switching all of my stocks to their platform, only to discover it didn't have even the most basic function of a trailing stop, then had to transfer everything back to BMO. 


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I was supposed to have a larger sum of money transferred to my account. I spoke to at least 7 customer service reps. Each one made up a different story about where my money was and when it had been transferred (when it In fact had not been). They seem to work from home and just want to get credit for doing a call but don’t actually take the time to help you. If you ask for a name so you can reference the call they tell you it’s against “privacy acts”. Unable to reach a manager. Extremely unprofessional, I would never bank here again.


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Very bad service either online or in branch. Finally, I transferred all my accounts out of it. Don't want deal with them anymore. Very rude phone answering, long waiting time. Make you wait and transfer to many different people with no correct answer.


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The RBC is worst bank I have dealt with in my life. There are so many things wrong with this bank I don’t know where to start. I’m in the process of getting another Bank. I will tell one story out of so many. Last year I couldn’t get into my account App on iPhone. I called the number displayed in the error screen. I was told that my account had been hacked into and there was many attempts to withdraw money via email transfer. I was told several things to do with my phone because of potential hackers. My account did have one successful withdrawal of $150.00. That withdrawal took months to finally retrieve my money. I am a Microsoft System Engineer since 1995 and RBC is one of the most targeted bank in Canada. The problem is theirs and not mine. I have had my account since the 80’s. I have heard so many bad stories about RBC that I’m glad to say I will be rid of them this year.


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I have been a loyal Royal Bank customer for almost 50 years, but their actions this last week make me question their honesty and commitment to satisfactory customer service. My wife made a deposit of over 300,000 dollars of her inheritance to her savings. Understandably the bank put a 15 days hold for the cheque to clear. After 10 days RBC removed the deposit amount plus almost 5,000 more from the account. No one at either the phone centre or the branch can find out what happened, why or where it went. We physically went to our home branch, and no one there could answer or questions where this inheritance plus 5,000 went or was able rectify the issue. We have filed a complaint and the branch is investigating, but as soon as this issue is resolved to our satisfaction we will be taking our business elsewhere.


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I've RBC Small Business Account and the funny thing is they do NOT allow me to make online transaction (CRA) payment more than 2,000. Instead I need to subscribe for the CRA service which will cost 25$ and every month from that time onwards 2 dollars will be charged. It looks funny for me the way how they try to make money.


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I needed cash for a home improvement project (cash would save me $1500 on the project), yet had to wait for over twenty minutes because, the teller told me, she needed the manager’s approval to dispense this amount of cash ($9,000), and he was on the phone. Finally, she sent a teller to talk to the manager, and I followed him. Your very young junior manager (who only gave me his title, while proudly announcing he’d been in banking for three years) was not on the phone—he was chatting with another bank employee. I asked him to please approve my withdrawal. He was clearly upset at being caught chit-chatting, and proceeded to tell me that he had to protect me from fraud and asked why I needed the money. Obviously, this was just sexist nonsense, and was simply a ruse to cover his embarrassment at being caught dallying, while customers were waiting.


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We signed the agreement new advance date to be February 27th and the first payment on March 1st. They ignored all my emails till March 2nd and then instead to pay to a mortgage they sent money to my checking account so I have to pay interest on the money that wasn't withdrawn. Very poor performance.


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After being with this bank for 17 years, they write me a vague letter terminating all services I have with them, including my daughter’s and mother’s joint account. They wouldn’t explain why! I was told they didn’t have to provide reason. Filing a complaint did nothing. They just throw away 17 years of service without even providing a courtesy call! Goes to show that with these banks, unless you’re part of the 1%, you are easily dispensable at their choosing whenever they like! Has put a very sour taste in my mouth about investing with any Bank!!!


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Lee ** has been my advisor for quite sometime now and she has been an amazing person. She is very pleasant to deal with and she provides all the information you need to make an informed decision. She is very professional, highly ethical and trustworthy. She is very prompt on her appointments. I am so happy that Lee is my advisor. She deserves kudos and more financial rewards as an employee.


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I am in a Kafka-esque nightmare. A problem caused by their website that they won't take responsibility for. I have been on the phone for 4 hours... First to get a simple money transfer cleared after it was flagged (1.5 hours on hold for what could have been a simple text or email confirmation) and then dealing with a landslide of problems caused after their website caused duplicate transfers to go through (I was on the phone with an RBC person who instructed me to try again after everything was greyed out and frozen).


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I have tried to get updated insurance for a trip booked with Reward points, about 4 hours on the phone, 3 "booked callbacks", numerous disconnects. Still nothing.  This over a period of numerous days. This service is utter crap, I can only imagine if you actually need the insurance. Run very fast away. Wish they had negative review stars.


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December 29 2022, bank block my account due to fraudulent activity, I did not know that Discover that is blocked, in January, I went to the branch, they unblocked some, but the amount of $1430.00 put on hold. No clear answer why, after calling and going to the branch, I found out that the e-mail transfer of $1430.00 is fraudulent, so I contact the person who send the money and (who I know), and he went to CIBC (his bank) and they said that is not true, they never request any money from RBC, I did complain to Royal Bank, should get an answer, got nothing yet, but very unpleasant lady, from fraud department told me, they can hold the money for 200 days, I think is not right, nobody informing me what is happening. 


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I initiated my high interest savings account on-line and had to verify my identity at a branch. Luckily there is one where I live. Went to the branch Saturday afternoon. After showing the clerk my picture ID, she informed me that she had to make an appointment with an advisor to activate the account. Why would I need an advisor for this? I've opened savings accounts online with other banks without going into a branch office or speaking with an advisor. RBC needs to get with the times. I doubt whether I will proceed with activating the account.


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Had to call RBC Visa 730 on a Sat morning. Was transferred to fraud department. The person I dealt with was rude and entitled. Was unable to get the information I wanted. Tried to place a complaint with RBC and the process is very convoluted, certainly not customer friendly. For the service fees and interest customers pay you would think they could provide good or at least effective service. Service is bottom of the barrel.


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Called to book an appointment to open a new special saving account, person who attend my call was an idiot with very poor customer service skills. I'm client of this bank for more than 20 years and I've been treated badly as if I were mentally retarded. Definitively disappointed!!!


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Have easily booked many flights using my Avion points in the past. Not this time. Their website is so complicated now you can't even find the area in which to use your points. Had to phone them and you know how long that takes.


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I have been banking with RBC for the last 6 years and have plenty of money in the bank. I went to go use my own money tonight (I tried to purchase flights to go back home to Australia). The flights are $5500 and I have over 6k in my account so I tried using my visa debit only to be told that the daily limit for transactions is 2k. So basically the bank is telling me that if I ever have a transaction over 2000/day I am unable to access my money. I need to physically go into a bank during working hours and withdraw the money as cash and then take it whereever I need to use it. Doesn't that defeat the entire purpose of a bank? So we figured we could increase our daily limit which apparently 2k is the highest they allow. Even for a one time transaction. 


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Some of these reviews are hilarious because they are so relatable. I’ve spoken to two customer service representatives on 2 different occasions and it has to be the worst customer service. It’s hard to believe with a bank that has such a great reputation gives that kind of customer service.


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Only opened my account with RBC in June 2022. Previously was with TD Bank for over 15 years, wonderful customer service, never a complaint.. RBC provides pathetic Customer service, ill trained with no experience who keep you on hold for hours while trying to get info from supervisors as they chat online. Each time one calls a minimum of 1 hour to get 1 question answered, not joking, try it when you have an account with them. To get you to sign up as new Customer, excellent service but once in, an absolute nightmare. How anyone can rate them as one of the best banks in Canada surprises me. Probably goes to shows banking standards available here. :)


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Long wait times, absolutely insane. They probably have few staff and no option to call customers back. The bank is really good in some ways but, when it comes to wait time, it's so bad. RBC should have an option to call people back please. Thank you


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Absolutely pathetic Bank, run into some financial trouble the past 4 years being off on disability for the majority of it due to the illnesses. My credit card and credit line are what I had to rely on for the majority of the time as disability through my work pays next to nothing. Needless to say credit card and credit line have gotten out of hand, I've asked RBC repeatedly for help as I want to pay them down... They won't... Instead what they've done is raise the interest rate on my credit line almost 5% in the past 2 years... Once this company has you in debt they step on your throat to make sure you never get out of it. Like I said I've asked them for help and they refuse, leaving me really no choice but to file for bankruptcy. By the way I've been a customer of theirs for 37 years and it means nothing...


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This company is a joke, lack of staffs and full of excuses. Every time I call the 1-800 to speak to someone, it is an hour wait on the phone. If you value your time, take your money and go to other banks with less fees.


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I have never experienced a more inept business than RBC. From the day I started banking with them five years ago, it’s been nothing but problem after problem. Most recently, I was traveling in England and my bank card was stolen. In order for them to mail me a replacement debit card to England, they had to change my mailing address to the UK, which flagged my account for being outside of Canada (I was traveling for 3 months and there is nothing illegal about that). As soon as I got back to Canada in July, I phoned them to let them know I was back in Canada and they changed my address back.


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Jorge ** a "Small Business Account Manager" has finally made me after 23 years as a client with RBC decide I deserve better than what this bank and this man provides. His service is disgusting. His knowledge is subpar. He takes days to answer communications despite the urgency. He has only been my small business account manager for less than a year but has been so late on responses, taken 6 MONTHS to approve a loan only to tell me several days later he was mistaken and I wasn't approved. He is rude, belligerent, ignorant and should not be dealing with the public let alone be supporting small businesses. I am now taking all of my 4 businesses, personal accounts, house insurance, home insurance, all credit cards and loans to Scotia Bank. The abhorrent behavior I've experienced at the hands of this man is almost unimaginable. Good luck in the future Jorge.


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After 12 separate calls being on hold over 9.5 hours in total, I have never had an answer from Disputes department. TOTALLY IMPOSSIBLE TO SPEAK TO ANYONE IN FRAUD/DISPUTES. See 100's of complaints here saying same thing. Three times I have given all information then after that, they says you need to speak to another department, then the call gets disconnected or you get message says too many waiting, call again, or office now closed call back in business hours but does not say what those hours are, in fact IMPOSSIBLE TO SPEAK TO ANYONE IN FRAUD/DISPUTES. Someone at RBC has decided to cut staff in this department and know we have no other option but allow these scammers to get away with it. After 17 years with RBC - I am appalled that they are.


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Like another reviewer, I have been a loyal customer for over 30 years, but recently, I have been treated like a second class citizen. I was talked down to and patronized when I had a couple of banking issues that I needed clarifying. It didn't matter that I had been a loyal customer for this long, they couldn't care less. They serve themselves, not the customer. I think it's time to change banks.


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I have to warn anyone who hasn't done business with RBC before, to not waste your time with this institution, they literally do not care about you or your valuable time. There should be a way to expose them for the way they are treating customers. I had an issue with them raising the interest rates on my line of credit to the highest percentage above all the other banks that I have have credit with and I have been a client with them for almost 30 years. 


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There is more to this story than meets the eye. During my visit to the Royal Bank on October 11, 2022, I opened a business account. The assistant who helped me do this was very helpful and gladly assisted me. The first thing I did after getting home was being the account setup, which went smoothly. However, when I put in a client money check, the program threw me out and asked me to re-enter my password. This was done three times, and on the first attempt they said that my account had been blocked, and I should contact 1888, which I did. I was not able to unlock the account by the phone, I have to come at the bank the next day. After I explained the situation to the same consultant, he kindly agreed to assist me. After 10 minutes, she told me they were fine, and I could use my account. When I tried to enter the pin code on the first attempt, I was informed that the account had been blocked, call 1888...


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My RBC credit card blocked and don't know any reason. It has been a month visited branches, no update. Stayed on phone more than 48 hrs unable to contact at least 1 customer service person who can help me with unblocking credit card. Never ever do banking with RBC. Worst service provider.


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I was on hold for more than 4 hours then I hung up. I needed to talk to someone about disputing the transaction on my credit card. I have tried to do it myself online before, and it went back and forth, providing more info and wasting many days, so I thought to call in and provide all the details at once and get the ball rolling. It's frustrating and disappointing service that RBC provides to their loyal customers.


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Absolutely Disappointed in RBC. I have been a client of RBC since I was 9 years old (over 15 years) and I have had issues left and right. Cherry on top was applying for a loan. I called August 18 asking to submit an application for a small personal loan for car repairs. Advisor mentioned he had holidays coming up so he would pass the application to his co-worker. Great. I submitted the paperwork 2 days later.


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If I could leave 0 stars, I would. I met with an advisor to apply for a student line of credit. Over 2 weeks he finally informed me of everything me and my co-signer needed, so we emailed it in. He "worked on" my application for a week and I had to email for an update. Declined, said if we added another co-signer it may work. Did that, another week gone by, email for update again. Declined, was told if we even asked to borrow less it wouldn't effect anything and he couldn't help me further. So I tried again with a different co-signer. 2 more weeks go by, finally get an email from him. Declined again, said he was unable to help me further and provided no other options or tips. Went to another bank and was approved off the hop and everything was explained well. During a stressful enough time, RBC made me sick to my stomach with stress. Changing banks for good.


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Never had a problem before. Had credit card stolen and thief spent money on the card. within 3 hours after the theft I discovered it and tried to report it through online banking, but web reporting function did not work and said I had to phone. (I was able to lock the card on online banking) phoned and waited on hold over an hour and was unable to wait any longer. Over the next few days I tried multiple times again to report the stolen card on online banking and over the phone. Online banking never worked. Phone hold times continued to be over an hour and I either ran out of time and couldn't wait longer or twice the call was dropped. Waited over two hours today and then the call was dropped. 


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Have a savings and a chequing account with them, but the chequing account is restricted so I basically can't use the card. Tried to fix the issue with them but "they couldn't do anything". Absolutely ridiculous.


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I have been with RBC for 4+years now. My IDs were stolen and ever since then I have had trouble with etransfers/ money transfers. I understand their protocols for id thefts but multiple times for every RBC app login I do is frustrating… even after confirming my ID. No credit limit increase for the past 4+ years offered depict showing proofs of my permanent residency. So these guys missed to save my PR proofs and didn’t renew my debit card. It was a hassle to take all my documents over again for the above mentioned. Later they send out 2 debit cards and neither worked. Now I have temporarily relocated to the states, while speaking to one of the associates I was promised a new credit card (old one expires) to my present address. I call them today and they want my PR proofs again!!! This is ridiculous.


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I have recommended at least 5-10 people among my friends and family to do banking with RBC, however after today's experience and the recent issues with the app glitches, late updates in CC, and all the inconveniences faced by me and several other people, I am thinking otherwise. I have been banking with RBC for the last 4 years. I have already decided and am in the process of transferring all my funds to my other banking institution.


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My Visa was compromised and I spent 2 days trying to get a hold of someone in this department. Wait time was over an hour. I gave up after being on hold for 90 minutes. I tried again later in the day, same scenario. The next day I thought to try early in the morning, called at 7:30 AM and disconnected after another 90 minutes. There is no "call you back" option so you are wasting your time trying to call them. I went to the nearest branch and unfortunately no one there can do anything besides try to call for me, and it was the exact same thing. Seeing all the reviews from so many others online having the same issue. Even RBC workers admitted that they have a very poor customer service dept. I'll be researching other financial institutions and see who has better ratings for customer service.


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I realized my RB credit card had expired and I hadn't received a new one, when I went to book a flight. I was told to call the fraud department of Royal Bank to let them know I hadn't received my replacement card. I tried calling them for three days in a row and was placed on hold from an hour and a half to 4 hours and 40 minutes the last day, before I finally gave up. There was no option for them to call me back and I even went into the local RB branch and they too said they couldn't do anything?! The flights I had on hold have since been let go (If I use a different card I don't get my flight points through the airline) and I still have not gotten to speak with anyone. 


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No!! It is the worse bank ever!! They don’t have the minimum of customers service - every time I have to call them for the same subject and on monthly basis to stop deduct of my accounts and they apologize for the mistake- they are thieves simply!!! I don’t trust them!!! Go to any other bank in Canada or US but do not come to this stupid bank.


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This is the worst bank in the world. They want to keep your money with them for their profit. Never allows you to spend your money. They will tell Canadians should not spend more than certain amount daily.


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45 minutes in line for a bank teller to deposit a cheque that gets a 5-day hold. And, charge to visit the teller on top of that!! The fees for business are terrible for small business, RBC needs an another option for businesses. Or rather STOP BEING SO DAMN GREEDY!! Milking small business with little charges every day.


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RBC has quickly proved to be the absolute worst financial institution to bank with in North America if not worldwide completely. I’d rate them 0 stars if I could. I've gone to Holland for a week and I have no way to contact the bank to get help. Neither of my cards (my client card or my MasterCard) have been working since I left home. I can not call them because I’m overseas. Their live chat function doesn’t work at all and they have no email listed, so I essentially have no way to get help from them and am therefore SOL. 


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Recently opened an account with RBC, wow. The bank is next level horrible. I’ve been on hold for 1h14m to dispute suspicious transactions. Cannot even do it online as they are unrecognised charges. Also, the customer service rep who “helped” with my line of credit application also doesn’t respond to emails and there’s no way of calling her. And if I miss a call from her, she flips out. Banks in Canada are overall pretty average. But RBC. Wow. You top them all.


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Spruce Grove bank manager. I get a phone call from RBC Fraud department regarding fraudulent activity on my online banking which I actually thought was a good thing. During the phone call, my online banking was put on limited access. I requested to have any payments stopped for i had not authorized any direct withdrawals. I was reassured that any withdrawals, if any, would be stopped and all I need to do is enter a branch and they will remove the restrictions on my account. At this time I was travelling from the airport in Yellowknife, to go gold mining up in the bush. I was feeling safe that I should have no issues. When I finally got to fly home, I was upset to see over 900$ in NSF fees. 


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I ordered an iPhone 13 Pro thru RBC on April 22, 2022 and supposedly a gift for Mother’s Day. I ordered this item thru RBC rewards site that partially pay with my reward points and most was paid by my master card which $1000.84 paid they my card and $580 is the redeem from RBC point. The moment when I placed the order, it indicates that I will receive my product in 5 to 7 business days. I called on the 9th days to check the status since I have not receive my order. RBC rewards rep told me it suppose to be 10th business days. Then I waited until the 11th days and make another call. They told me no status nor shipping information about my order. They suggested me to call back on the 15th business days to file an escalation.


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Well. Glad I looked up reviews to see this is the RBC M.O. Been on hold an hour. Not talked to anyone, just listening to their ads for Monerius and music. Wanted to open a Business Account after the online application was missing a piece of info and couldn't sign. Probably for the best didn't go through. Called back another number to book an in-person appointment at my local branch instead, as figured I'd need to bring in some documentation. On hold another eternity. I'm pretty patient, but never did get to speak with anyone. Guess I will take my business elsewhere. Worst lack of service I have experienced in a very long time.


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RBC credit card is hands down with worst CC company to deal with. Can't get them on the phone. Their secure email communications are slow and deliberately drawn out to the end of "their" issued deadlines to order to force a "case close" situation. Not recommended.


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Greedy bank with focus on profit and disregards for clients. Incompetent employees, probably unqualified, minimum paid hires and no training provided. You cannot talk to any customer service representative without being on hold for hours, unless you are buying their products. Under the excuse of Covid-19 nobody is working there. They have cut number of employees before pandemic started, big bosses bonuses cannot be impacted no matter what. After hours and hours of being on hold you are going to be passed from one department to another and each of them will have a different answer to same question. I had an agent hanging up when trying to transfer my call. I will move the money from there to TD or Scotia. Probably they are not much better, but I will anyway.


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The most horrible service I have ever experienced. Called for 2 days straight to report a dispute on my Visa. Been on hold, or hung up on by their virtual voice mail for the simple reason I did not ask the right question which was "want to know my account balance". When I asked "dispute on my credit card" they say "sorry" and hang up. As of this morning I have been on hold for 56 minutes; thanks RBC, hopefully someone is enjoying a shopping trip because of your crap service. If you ask me if you should deal here, I would say Do NOT.


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I can't freely comment on some of the things that have been happening for privacy reasons, but I can say that both the online interface and security at RBC are deplorable. Staff has not been helpful in resolving either of these issues. RBC's online banking interface and functionality are some of the most primitive I have seen in a long time, making it awkward, difficult, or impossible to do some pretty simple things - actions that should be doable on any 21st century banking platform.. 


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Worst of all worst service. Holding your account own money without explaining. Direct you from one branch to another saying it's not their issue it's the other branch issue. 3days investigation after 3 days they will tell you 5days! You deposit a cheque the first time they will hold but same cheque again and again still they hold it. The manager in Keele and Wilson RBC branch and teller doesn't know what they doing. Unprofessional!!!


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I came as a newcomer to Canada and opened an account with RBC. I had an online appointment with RBC representative to open an account. First, the representatives don't quite well understand how the bank offers work. The representative opened me a VIP bank account and said it is free for newcomers. At the end I visited a branch and they informed me that VIP is not free for newcomers. Only advantage bank accounts are free for newcomers. Eventually, they switched me to Advantage type account. Second, I got a debit card and deposited all the money I had into that account. Later on I found out that RBC debit cards can't be used for online purchases. They don't have CVV codes. This is just unbelievable. Today when everything is going online due to pandemic, they are issuing newcomers cards, which can't be used for online purchases.


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Worst customer service in the history of customer service - and I'm in customer service. Hours upon hours sometimes over a period of days to get someone. Requests for a manager to call go unheeded. Rude and obnoxious visa agents actually cost me money! Last straw was today - 5.5 hours on the phone last night and today to try and rent a car was unsuccessful. A 22,000 limit is gone because I will cancel my card to never have this heartache again. Please go to Coast Capital - they actually pick up the phone.


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It is impossible to reach them. I have a car loan with them and it's the worst experience when it comes to needing help with problems. I can't do what I need to do online, and I also don't have the card numbers or transit numbers to open an online account. Without a credit or debit card, it's quasi impossible to reach them by phone. Their virtual assistant requires me to have a card number to proceed and they end up hanging up on me. I tried calling their principal phone number to try and open an account with them even then they were asking me to provide a card number it blew my mind. It's only after like 5 times of saying randomly (open account) that they redirected my call to a human. it's been two hours that I am trying to reach them.


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RBC do not respect client, I have to went to 2 different branch, book 2 different appointments in order for them to find out someone tried to hack my account, they blame on Apple that my phone got virus, I went to Apple to check and reset my phone, there was nothing wrong. They never admit that the security system is so bad. They were very rude to me and when I tried to call to find out what happened they made me wait for at least an hour, plus they were hung up on me, not answer my question, the girl even told me to go to Best Buy to check and reset my phone, seriously??? I tried to call Desjardins on Sunday, it's only take 5 mins for customer service to pick up. Rbc Rude from the phone to the cashiers, I think you guys don’t deserve to be the best bank in Canada.


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This bank is one of the banks with the most greed. Unwilling to help people during Pandemic unless you meet requirements. This is a government bank that will drain you. They will go to all means to ruin you.


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Not good bank. I have checking and saving accounts, mortgage and credit lines. Several times I applied for overdraft increase in my checking account but got I refused. If I have 50.000 credit line in the same bank RBC, how it can me refused. When I have time I transfer from credit to debit to avoid overdraft charges. If I miss and forgot RBC definitely will take advantage and will charge me overdraft. There is no option to make automatic payment to that account from other internal account. If there is option bank should explain to client but not hide that information from client and later charge.. as compare with other banks. My strategy stay away in future as possible. I do now want to have a feeling that I am being robbed. Bank should appreciate its client and give him flexibility instead of restricting client's activity and charge every step.


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When I call RBC every time my call waiting time more than 30 minutes because the call-center people they’re not doing good job down there. Doesn’t care customer. It’s nothing with a RBC. It’s call centre manager not doing don’t think about the customer. Anyone boring home? Call RBC your waiting time longer than 30 minutes.


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I have been with RBC for over 20 years. I have a mortgage, LC's, CC, savings, checking accounts and investments. My recent experience with RBC has been horrific to say the least, definitely unethical. I'm taking my business elsewhere.


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Trash call centre, never picks up, 2+ wait time in general queue, then gets transferred to specific department waiting another 45 min. And a dumbass in fraud department can't even tell from a debit or credit amount, confused by transaction code, and posting/transaction dates.. At the end they placed me on forever hold. Not once, not twice.. I called back 8 times over 7 hrs span, everyone in Fraud department ended up placing me on forever hold. (2 hrs something per hold and I ended up dropping the line.) When I call back and asked to speak to a manager, the guys refused he doesn't understand my case to transfers, forcing me to waste my time again to repeat for the 8th time. He refused and eventually hanged up on me. My fraud transaction was never looked into. Wasted my entire weekend trying to get ahold of someone. Trash bank...


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We went with RBC for our mortgage because I always had the impression growing up that they were the "premium" bank had the best reputation in terms of customer service. We're so, so disappointed. We got a good rate but that's about it. The mortgage process has been a string of unanswered emails, rude one-liners, unclear terms, hidden fees that get charged without notice, and representatives who clearly take no pride in their job and do not care about the client.


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Have a concern regarding Visa card. The first person I spoke to on the telephone unable to help me. Pleasant but unable to help. Wanted to speak to her supervisor. She is not allowed to put me through to her supervisor. I must wait two or three days for a return call. Except this is Christmas. I shall be interested to learn when I receive this return call. Everything still up in the air. No resolution and I have to wait two or three days. As that will bring us to Christmas Eve and Christmas Day and then the rest of the weekend I doubt this return call will come before at least a week. I have been a customer of RBC since early 1970's and feel very shocked at this very poor level of customer service. Customers definitely deserve better.


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It's by far the worst bank I've ever dealt with! The employee are rude and unhelpful. Their security system is very weak (never trust them on your money as it maybe hacked and stolen in a blink of an eye). Once they blacklist you, the best thing to do is find another bank as you will remain in blacklist until the last day of your life even if you deposit millions of dollars on your account.


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I've been with RBC since I was a kid. They have treated me well up until recently. I have a car loan with them and all they have been doing is harassing me lately. They claim I have late payments when I have made all of them paid and up to date. Over the past month I've been getting calls for payments they made up saying they haven't been made, effectively tanking my credit. And their response was well look into it. They don't care about the customers anymore. They just care about how much money they can screw you out of.


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I've been with RBC since I was a teen. It used to be great, now it's absolute garbage! I've had to call them on multiple occasions because I kept getting locked out of my own personal banking account, which I found weird because I've never forgotten any of my passwords. After I had received a new credit card, I activated it using my online banking and every time I've tried to use it, it won't work and RBC has put a hold on it...


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Long story short took over a month to close out a loan and send me a confirmation of loan closure that I paid at my branch in cash. The inefficiency and dragging of their feet is embarrassing. Will be doing my best to not do business with them in the future.


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This is the worst ever experience that I dealt with. Even if I was verified during the opening of the account I was still told to go to the bank and was said that only 1 government issued id would be needed. But when I reached the branch I was told to give two id’s then after that I was told to submit a T4 or a notice of assessment due to which it created hassle and I was like going back and forth. When I didn’t found the latest notice of assessment still I took the printed T4 with in order to verify and I was again told that this would not work. They would need the latest notice of assessment which I would never have found. After all this hassle I closed this account and would not recommend anyone to open account in RBC as they would probably also have the worst experienced that I had.


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I have been trying to leave this bank for 3 months because they refused to renew my credit card, despite the fact that my permit was valid till the end of August and I had a letter from IRCC stating I was in the clear till September. I also received my permit well before the expiration of my old one. I physically went down to the bank to close my account and was told everything was done. That my credit card was closed, my accounts were closed and I was fine.


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Do put your money in this bank. I have been with my personal account frozen for more than two weeks and nobody tell me why and when it is going to be solve. The Manager does not know why and the fraud department does not give you any answer. I am living a nightmare and tomorrow you can be the next one. DO NOT TRUST YOUR MONEY TO RBC.


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I am shocked at the quality of service and the customer care we have been receiving from this bank. They have messed up so many things, are not even on the same page within their own dept and have caused us such stress since we’ve started working with them. These issues have not yet been fixed. Such a huge mistake to even considering them in the first place. If you want your experience to be pleasant and smooth, stay away from this bank.


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I hate RBC. RBC’s attitude is to give money to people who don’t need it, but to screw every last dime from people who need some help. They recently raised the interest rate on my line of credit, even though my credit score has improved considerably – probably because I have been paying it off. I think their idea is to keep people permanently indebted to increase their income. When I enquired with customer service, their only explanation was that I was 'underpriced'.


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I’ve dealt with RBC for over 30 years. I cannot believe the poor service you receive and how many times your banking can be messed up. My issues date back 30 years; mortgages have not been listed with the interest-rates agreed-upon, credit lines with different interest rates than agreed-upon (but RBC gave a $500 cash back which did not cover what we over paid). Visa cards that employees know nothing about and cannot help you or give you misinformation. The manager at the branch I was dealing with did not listen to my address so in the end three different visa cards were mailed out. I’m not even sure where some of them ended up. 


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We moved and the RBC Visa came a bit over limit. The statement is from September 08 with a $ 29 overlimit fee. So far No problem. I paid the very next day on September 09 in full like always and got a $ 29 over limit fee again. I called RBC Visa to ask why and did explain everything and the agent put me on hold for 10 minutes, then the connection broke. I called again and this Agent told me the first $ 29 fee is for my overlimit until September 08 and the second $ 29 is because my period is until September 08 and as I paid the very next day on September 09 there was still a overlimit. Last but not least - I got my statement, paid directly in full and got a penalty fee with an extra $ 29. RBC Visa IS NOT CUSTOMER FRIENDLY!!! NOT RECOMMENDED!!!


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After being a very loyal and dedicated customer at RBC for over 50 years, I am appalled and disgusted with their poor customer service. Due to the negligence and poor communication by an employee I lost 5000 dollars. Prior to doing an overseas money wire, I was informed by the teller that if there was a problem, RBC would protect and guarantee the funds the same way a Visa card does. Trusting and believing the teller, I did the money wire instead of using my Visa card. Unfortunately the vendor I sent the money to was a fraud and never sent me the merchandise. I lost 5000 dollars. Although I was misinformed by an RBC employee, RBC would not admit an error or assume responsibility. Rather they lied and covered it up to protect themselves and their employees.


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I'm a victim of fraud. One day, I got a call from Service Canada, telling that my SIN was used for some criminal activities. So these scammers want to move all my money into a safeguard account... I lost 3000$. The RBC couldn't help me. I didn't get any reimbursement. RBC CAN'T HELP VICTIMS OF FRAUD.


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What it’s like to be bullied by a bank. I am writing this to inform all potential and existing RBC mortgage clients. Unfortunately, RBC does not make it easy to switch mortgage lenders. I decided to shop around when renewing my mortgage this year and decided to take my business to a mortgage broker, who found us a great rate with Scotiabank. After submitting a payout request on August 9th, RBC of course never responded to this request. I called to find out why, and they said that they never received it when in fact there was the fax confirming it went through. Moving forward, RBC now provided us with an email to send the request to; which was done on August 23rd. RBC continued to NOT send out the payout request. At this time, my mortgage was put into an open mortgage by them at an interest rate of 7.5%. We had to make 3 payments of this interest rate before we could no longer keep up with the payments.


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As a relatively new small business we chose RBC Express to extend administration of account reconciliation and account payments to our accounting resources. From the beginning our onboarding of RBC Express was complicated, slow, and remains 3 years lately in various stages of completion. The service itself is highly secure since every function of administration is locked behind RSA token requirements, or secondary approvers. Even the ability to modify one's own mobile number is prohibited, and must be done by "anyone other than yourself".


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My husband had his wallet stolen Aug 17, 2021 while on holidays in Vancouver. We contacted the bank, we had dealt with for over 40 years, to get some form of relief, it was 1 comedy of errors after another, this bank had everything, but a small side of accts and visa I had opened at Royal about 2 years ago, finally with getting nowhere and sitting in a hotel room waiting for our relief pkg that was never sent to us in Vancouver, but to our home branch by error, we gave up. I called Royal Bank Aug 19th, 2021, spoke with Kelly, she was supportive, calming and yet confident, we had funds within 10 minutes. Unbelievable and amazing service. You must have this kind of backing when travelling especially during Covid, & the “cashless“ society we have become. Royal Bank you are 5 Star across the board!!!


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I wanted to deposit a $US cheque in my cross border account. I scanned it in and it failed. I called the number listed and my problems STARTED there. Not only did they NOT fix it, they caused 2 new problems. In addition they didn't do the callback they said they would and lied in messages they wrote back to me. Most of the time I have been ignored. Weeks later, despite more calls and e-mails I have done for this, the problems THEY created have NOT been fixed.


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I have been a "customer" with RBC for many years. I pay everything on time and use and have used a number of different RBC services. Due to my situation, I am unable to currently visit a branch to restart my PIN as I am out of the country. I used to be able to do this over the phone previously, but was told that this has changed. I was told that there is nothing that RBC can do for me. Perhaps this is the case, but it is bizarre that people are left in these types of situations. What if I did not have a husband who had access to his card? I have now requested to speak to a manager over 5 times. I am told that someone will call when I call them and no one has called me back. It has been over 3 months. When possible, I will be moving all of my accounts out of RBC and wish I had done it sooner as this is not the first time that I have been sorely disappointed. Better to find a place that treats its customers seriously.


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When I call customer service, there has never been a time in the last 10 years I don't get a 'higher than normal call volume." It's an insult to clients. Why don't they just say "We love our obscene profits so we won't spend a cent to employ any but the minimum number of humans to take your call. But we will waste as much of your time as possible by making you wait and feeding you a ton of information you don't want or need. You put up with it because you have no choice. We do it because we can."


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I called RBC visa as I found an old card that was not activated. I wanted to know if the card that I am using is the replacement of this old card. This is the second day I called as I could not get someone to answer my call yesterday (3 calls in 2 days). First of all, the phone line was very busy & I waited for about 10 minutes before someone answered my call.


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On April 4, we started the process of porting (transferring) our existing mortgage from the present house to the new property. We were told it would take 5 days. This was the first of many promises not kept. This also not the first time RBC didn’t keep their word. The last mortgage was finalized too late and cost us despite being informed over and over of the time constraints. We are now a month later with no end in sight and 13 days away from the closing. Once again, they have been informed and just don’t care. Do not go with RBC under any circumstances. You’re nothing to them and they don’t care how they screw your life.


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I opened an Rbc account a couple months ago as I have a car loan with them. I decided as my car loan and the support was excellent I would change to this bank.... BIGGEST mistake ever, they require you have loan payment money 2 days prior to the loan, had spent some money out of my acct at 6pm, re-deposited by 7pm, car payment bounced due to me not having the funds solid in my acct for 2 days prior to loan payment. I then had to fight to get the $45 nsf returned and was told it was my fault. Now this month April 2021, they have taken 3 car payments.... Should be 2 and of course the 3rd one bounced, so now I'm fighting with them again, get this cleared up and I'm switching banks to one that doesn't require me to keep a certain amount in my acct days before a payment.... Worst bank ever.


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As an international student, RBC is not the right bank for you. My credit card expired two months before my visa expiry date and RBC denied renewing my credit card. That means you have to live without credit card for a few months prior and during your Visa extension process which is just impossible. As a UoA international student advisor, I am gonna make sure every international student knows that.


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I purchased a car in 2010 and got a car loan from RBC through the car dealership. RBC used to get their loan payments through a preauthorization from my BMO bank account. In 2016 I paid off the car loan in full and received a letter from RBC confirming the same. However, RBC continued debiting my BMO account for $10.49, which I never noticed until mid. 2020.


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Went to my local branch to find that it was permanently closed. Luckily a passerby told me it had moved across the street. It was 4:30 and I am rushing to get a form filled in that had to be done by them in person before they close at 5pm. I don't have a printer but as I have been a client there for over 43 years, I made the assumption that they would print out a 1 page form for me there. I get there and am the ONLY customer in the bank surrounded by 5 employees standing around doing NOTHING. The teller tells me she won't print the form for me that I have the .pdf for ready to go. She says they won't print anything for anyone ever whether or not they are a client of the bank.


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I have been an RBC customer for over 15 yrs and incidentally I never had to call their customer service till this year for anything major or critical. Now that a critical situation came up and have been dealing with their customer service for both banking and direct investing for 3 months now including their local banking advisor at the branch. Simply put, the service they offered is the despicable and frustrating and disgusting.


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Worst bank we have RBC. All type of accounts with them and in process to take our business somewhere else. After Covid it's impossible to get someone touch over the phone with them and worst one is RBC direct investing. They are playing with clients by using covid accuse for long time now. All you need call on number and will figure it out after couple of hours when continue to hear recording.


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March 8, 2021 - This is the FOURTH consecutive day I am completely unable to access RBC's online banking due to their stated "technical issues". This is the worst of what have been a series of highly unprofessional and extremely inconvenient issues. After several decades as a client, it's time to close this account and leave this ** bank forever.


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I have opened an account with RBC. After few days my account got locked, so I went to the branch they told me to bring a second piece of ID with something mailed to my address. So I went back after two weeks. Then they told me who told you something mailed we need something like passport as second id. At that moment I closed my account with them.


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So recently I saw a ad for iPad for new customers and I was a fish who got caught in a trap by scammers. Shame on this company. Even though I'm still saving 200 bucks for ipad after a year of service charge I thought okay went ahead signed up but when I signed up it was a Sunday and the last day of the promo and they sent me email welcome to RBC and said I need to go to branch, show my id, so I booked a appointment, went in, showed my id, got everything set up and made 2 payments and set preauthorized payments which is the condition for approval of ipad...Switching from TD it was hassle to call switch all thinking I will get a ipad then days later I called in to ask how come I never received any email. They said, "Oh you didn't sign up the day of promo."


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In the last 3 months RBC bank has overcharged me a total of $562.50 in banking fees. Yet my monthly account fee is only supposed to be$10.95 per month. I'm a disabled person on ODSP. Due to Covid 19 and being busy worrying about the health and safety of my elderly parents, and looking for a job. I didn't notice some of the charges til today when I had a chance to look at the account. 


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As an immigrant who had the chance to enjoy banking services abroad, I can certainly tell that this bank is still using services and methods from 19th century, or it is more kind of hybrid with some from 19th, some from 20th. Unless you spend and lose money there are very few options that you can do at online banking. Online user interface is very poor you need to spend a lot of time to find what you are looking for. System is built to make a lot of money from its customers without giving any good services. You can easily open account in online banking however you can not close them, if you go to a bank branch to close they can not manage to close it. Transactions or orders are not instantly done, you have to wait a few days to see it in your account. 


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Where I work, my employer pays in cheques, so I find using the app to deposit convenient. Then one day they put a hold on my pay cheque. I thought it was because of COVID, so I started going to the tellers. After a couple months of taking it in person, they inform me that they are putting a hold on my check even though I was in the branch. I threw a fit. 20 years as a customer and 3 years at the same job. The manager came and upped all my limits, so I could use the app again with no issues. 7 months and everything is great. Until yesterday. Deposited my pay using the app and they hold it. I go after work and they tell me that there is no record of the limits being increased. They’ve done the increases again, but it will be 5 business days before I can access my funds. I feel like I’m being targeted. I have printed proof of the increases from June. How do they just disappear??


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I try to keep my credit account clear, so I paid full balance and it was 0. By mistake my Visa payment was made twice, so I had overpayment of over $600.00. I decided to pay my another credit card with that. It was my money, BUT they charged me $3.45 as CASH ADVANCE. I paid it any way, because when I was cheated by a Vevo hearing, I wrote to the bank (about 10-12 times) I received the same message "to answer their questions", and I did. But after 3 months, still never received any results so I gave up. So I am not going through the same thing for $3.45. Thank you for having this site to let us get rid of our frustration.


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RBC Brantford 95 Lynden Rd - management poorly equipped to support crisis situations of upset customers. They have a 3.5 google review rating... Management engaged in controlling behavior, intemperate browbeating, lecturing, berating, patronizing, antagonistic. Did not make social distance when asked. Poorly and unprofessionally dressed. Refused to provide a full name when asked. Did not admit to any of this to her superior (Community Manager). Brantford Community manager has very poor communication skills, ill-informed and fails to collect all information before making a judgment, then looks to place blame on customers while defending staff - hard for her to hear the truth or accept any wrongdoing or see issues within her staff. She is self-righteous and highly condescending escalating issues and antagonizing emotions...at the root to what seems to be becoming a systemic issue in the area.


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We've been a client of RBC for eight years and it's been nothing but an uphill struggle. We're posted to do $2m this year and I can't even speak to someone on the phone. Do you call that leadership or even customer service?


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I am facing capacity to pay issues. I have not missed a payment in 7 years with RBC, but covid has impacted my finances very hard. I called customer service just to ask for a refinance of my debt. You would think with historically low interest rates or even the fact that they would want me to be able to keep paying my loan they would help me. Instead they offered to increase my interest rates if we refinanced. They did not offer any other solutions. And when questioned, they said it is to manage risks. After a 30 minutes of looking online, I secure a new loan with another company with a 1% decrease in my interest rates. I am now going to close all my accounts with RBC due a lack in customer service. This is not the first time they do this to me. They dangle the carrot to get you as a new customer but when you are signed up with them, good luck for any help.


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Why does the Royal Bank go out of their way to make sure customers cant speak to anyone at the bank. Telephone waits are horrendous and designed to make the caller give up. Hire more people. You cannot send them an email.. Hire more people. You cannot talk to anyone at your local branch unless you drive across town.. And then you have to make an appointment which could be a week away. I am going to change banks.. Seems the only customers who matter to the Royal are millionaires and billionaires. But they get to talk to someone at the bank right away. My wife has left the Royal and is impressed with her new bank.. The credit union.. who encourage you to call and the investment person even gave her a card with her # and extension. Wow. I'm going to bank there. I have been with the royal since the early 70's.


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Con: 19.99% interest. Pro: points I can actually use for stuff like gift cards And don't have to wait years to build enough to claim.


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I got a car loan with RBC back in 2019. I do stand up comedy and live entertainment. Well with Covid-19 shutting down the world my job kinda has been canceled out. I called rbc to see if I could lower my payments so that I would be able to keep my car. They went on to explain, "Well you are in such a new loan. We won't do anything to lower the payment but we can lower the interest rate from 9% to 8.5%."


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I was told if I opened an account with RBC that I could open overdraft at ANY time I felt like. I was on CERB when I opened the account. Didn't matter. Flash forward 4 months later, I apply for overdraft and am told, "Sorry but you're on CERB you don't qualify. But we're still charging you fees even though the cheque hasn't come in." They lied to me to get me to open my account, put me on a ridiculous monthly fee program. Then the services they PROMISED, they have no gone back on, and when confronted with the facts. I said this, "You said when I need overdraft, call you guys and you'll help me out." So the lady only focuses on the first part of what I said/ "give us a call" but refused to acknowledge the second part of "we'll help you out". When I confronted her about that she actually chuckled and doubled down on bank policy. The same bank whose policy is to put a 7 days business hold on CERB cheques, because they aren't "verified".


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I have phoned this leaching BILLION dollar company several times and each time their customer service is nothing. They blame Coronavirus for not answering the phone. I called and was given a 4-6 minute wait time, I finally hung up after 45 minutes.


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I never miss a payment in full on my credit card, so I find it offensive to pay 19.99% for 2 months to the credit card company for a payment in full 10 days late. This is the first time this has ever happened. After realizing the missed due date I called RBC customer service to see if it could be mitigated. When speaking to the agent she was evasive on my request of trying to get some forgiveness on the 19.99% interest. When asking for her name she hung up on me.


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After waiting hours on hold the call dropped! No one called me back so I had to contact again but by email this time. Issue is still not resolved. The "business" that charged my Visa is not legitimate and was only authorized to do a one time payment. But they charged a recurring fee instead. A dispute is in order and I wrote them up on **.


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We had one day to transfer my daughter's funds for school via e-transfer. We visited the branch and did our due diligence. Something went wrong and the school did not receive the funds. We called asap and RBC customer care said it went through - it did not and yes the address was correct and yes the money was there. With my daughter's seat on the line, "customer service" hung up on us three times without ever speaking with a real person. They have messed with not just our money but our lives. Does anyone at RBC understand the connection to people. We have no voice and they leave us with no service. And so what... I write a little complaint on some forum somewhere...powerless... So in summary I know this review will go nowhere... You got me rbc, bravo.


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If you are talking about my bank... the Royal Bank... I have been a customer for 30 years.. They are amazing! They have always been very friendly and helpful.. This is why I stay with them and would not change banks.


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Terrible customer service. Primitive IT services. Cannot do online purchases with bank card which is stupid. Transactions limited to $1000 for 1st 3 months so cannot pay rent. If I'd known this, I would have gone with TD bank or something. Online banking is not very user friendly. They say that there is an app but when you go to download it from app store, it doesn't work. ** bank and I would not recommend it. Stay away.


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I switch banks so therefore started using RBC rewards card. I have not accumulated sufficient points to really see an advantage to other cards. Since it's a no-fee card, I assume they make it more difficult to render points. There is a good variety of choices, just personally nothing for me as yet.


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I went into the branch in Terrace B.C. Canada on Approximately Dec. 22 2019. I wanted to cash a cheque that my company wrote for me, because auto-deposit was delayed. I didn't have ID with me. Rarely, but it has happened before. With other tellers, their response was, "not a problem Donny". But on this day, (a busy banking day), The teller who I'm 99% certain her name is Teresa", told me in a derogatory tone that "No! We can't cash a cheque without ID!!!" I started to explain to her that I had cashed cheques here before without ID, and began pointed out at least one teller with whom I've done so. She raised her voice to tell me to lower my voice and that she didn't like my attitude!?!! I couldn't believe it. I am not an aggressive person. I'm calm and obliging. I was however, desperate to have my cheque cashed before Christmas. ??‍♂️


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This bank is the worst bank I have ever tried working with. Tried opening an account with them for my business and it has been nothing but a nightmare! I opened an account online that required me to make an appointment to come in and finish the process. There was absolutely no appointments! This plus the rude service from the start made me to go another bank which has been a way better experience. 


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Used to cash in fraudulent Cerb payments. Phishing, scam, spam phone calls. Bad conditions applied on shared accounts in Quebec. Customer service not available over the phone. (Stuck on waiting line, after receiving an representative they hang up on you.)


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The life insurance agent at RBC Fares ** offered me on several occasions to enroll in the life insurance with RBC as we used to play tennis together, each time I declined and asked him not to talk to me anymore about enrolling to life insurance as I am interested. To my surprise I received an email & package by post thanking me for enrolling to life insurance with RBC. I complained to RBC for being enrolled in something I didn't agree too nor signed or gave my consent for it. It appeared that the agent Fares ** had my personal information that he misused & he put his wife Credit card on the account hoping that once I am in front of the reality of being enrolled I will accept it & provide my banking information from then.


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A few years back I had all my investments with RBC. Over a 7 year period of time I did not hear from them regarding these investments. While talking to others about their investments I was surprised to hear that they hear from their advisor as many as 2 times a year. So I decided to go into the bank to find out who is looking after my investments and why I had not heard from them and generally why my investments really had shown little to no growth.


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During this Covid-19 pandemic, RBC is not doing enough to help its customers. With many businesses (grocery stores, pharmacies, etc) requesting for payment via debit or credit cards, RBC still levies the charge if the transactions exceed the limit. My account only allows a limited no. of payments via debit card so if I have to shop several times a month (which includes shopping for my clients as well) this limit is easily exceeded yet I am penalised for using contactless payment. RBC has NO sense of compassion as many are having difficulty making ends meet, yet they try to squeeze every last cent from its customers who use contactless payments. It appears that making a profit during this pandemic is a priority for them.


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Loan Protector Insurance declined coverage. Took out insurance coverage on line of credit. Took Ill and ended disabled. Insurer told me that since I had completed the medical care I should go back to work and stopped coverage. Was bad enough they had made several requests for updates on my status as permanently disabled. Basically for what they charge should just have taken out a simple insurance policy of term. Issue High Blood pressure. Rupture ended with plate in head and shunt under brain. Basically like a stroke for treatment. So now I have gotten past the stage where I was basically out. This took place over Dec 2012 Through July 2017.


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On April 30th, there was a removal (Deposit Correction") of $2,000 from my 90 year old mother's savings account. I have called RBC numerous times, sent them numerous emails and waited on the line for at least 30 minutes to talk to someone from Client Care. I keep telling everyone I talk to/email at RBC that my mother's account never had a deposit in the amount of $2,000 and the money should be credited back to her account. As of May 22nd, I have received no answers and the money has not been credited back into the account. Regardless of whether it was a mistake on the bank's part, or fraud, we deserve an answer and the money returned. The saga continues.


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I deposited a cheque then wanted to transfer some funds into another account. Because the entire cheque didn't clear, they charged me a $5 overdraft fee... despite the transfer staying in another account in Royal Bank; I never actually spent the money or really dropped below my overdraft limit. I am trying to get the fee back. I feel this is a cheap trick to steal money from me. Watch out for RBC... I'd recommend other banking options.


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I have received a government cheque due to the covid19 situation. After finally getting aid from the government. After 4 complete weeks of not having income and being the proud father of a 13 week old baby girl. I was told to avoid unnecessary movement in the heart of the pandemic in Montreal! I went to a smart ATM machine and deposited the cheque. It distributed a receipt with the whole cheque as proof. IT, being smarter than most of the staff I have spoken to and more helpful too.


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I went today to the Sherwood Park, Baseline Branch, and I found they are restraining customers to do transactions in the till rather they send people to do it via ATM. They are restricting my freedom and liberty to choose the way of doing transactions. They are acting with paranoia doing this. I wonder if this is a branch policy or RBC policy or Provincial policy or Federal policy? If you put in place measures for social distancing, you are not acting with paranoia. This reflects an excess of limiting/restricting usage of bank operations.


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Called Visa on April 7; on hold for 1 hr 3 minutes. Called April 11; only hold for 50 minutes. Called on April 13. On hold for 1 hour 30 minutes. Last time I called at 8 P.M. I was summarily disconnected at 9:30 P.M. This is GARBAGE! I understand they are busy given current events; but if you cannot handle the call volume, either hire more people or extend your hours. One star is extremely generous. They deserve -10.


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Went to do some online banking with my cell and my password would not work. So, I decided to restart my phone and then tried my computer web access. It appears they decided to "temporarily disabled your online access"? For what logical reason? I guarantee you my password was correct. So, was directed to call. Spent 27 minutes on hold, then when I was finally speaking to someone they transferred me to someone else! I wish the TD Bank in town didn't close down!


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I changed my banking from TD to RBC over 20 years ago... It has been an agonizing 20 years. I have all our products with RBC (mortgage, substantial investment portfolio, insurance, RESP’s, bank accounts, US account, Line of Credit). Unfortunately RBC has not treated me as a valued client. They charged us $17,000 penalty when we built our house under a construction mortgage (1st draw paid the existing mortgage and they dropped this penalty on us)... They had no remorse in doing this. Now the latest we purchased an investment property and gave RBC another mortgage and they mislead us on the mortgage... Signed a day ago (under duress) during the world crisis and I asked to change as I misunderstood the mortgage...and was told “too bad, you should have read the document”... I am disappointed beyond believe and feel betrayed. I will be transferring my business to TD once I’m able to.


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Have $120,000 in cash, 17 days now still can't get it. Asked Royal Bank to transfer the my RSP account, which was already in cash to a self direct account, on March 3...earliest they would make a appointment to sign the papers was March 12, got a email on March 19, said it normal takes 24 hours, but they are so busy, don't know when they will get to it... WHO THINKS ROYAL BANK IS FULL OF **. AND JUST USING CUSTOMERS CASH FOR THE VOLATILE STOCK MARKET TO MAKE MONEY... While paying me .01%... Yes 1/10 of a penny interest on the dollar. Remember it's already 17 days, still waiting... When they say it's normally 24 hours to transfer cash into another account.


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I went there to withdraw from my account. I was told to wait outside of the building until I was called. I was given no indication of how long that would take and mind you I'm in a line during the corona virus pandemic. No information was provided, not even a note was placed on the wall to inform anyone of what the procedure would be. A very unprofessional and unwelcoming experience. When I enquired about the waiting time, I was told again that I was to wait until called and that the bank closes at PM and if I so wish I could return the following day. I was not given an estimate.


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On 02/21 there was fraud on my account and money taken. I reported it on 02/23 and they stated they canceled the card and would ensure a fraud report. All of it was lies because on 02/25 they let the same people back into my account to steal more money. I called them on the 25th to ask how they could let this happen. 7 times I was transferred, sometimes to wrong departments, to get "We canceled the card" but nothing on how these people are still in my account. On the 7th transfer they picked up and then hung up as soon as I asked the question. It is now 02/26. The people are still in my account and I can't close it as Rbc states they will not give my money back without an open account which is going into debt. I am sure they won't hesitate to charge me NSF fees though!


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When I pay my employees, the amount to be paid is deducted from my business account (by RBC). When I look at my payment history, it doesn't show anywhere the $2,713.99 that I paid to my employees, so I felt a SERIOUS VIOLATION of TRUST against Royal Bank of Canada and so I (naturally panicked and) called up their phone support.


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I have been a loyal customer of RBC for 15+ years with several investment products, credit cards and mortgage with them for 8+years. I am currently on a variable term of Prime -1% = 2.95%. A friend of mine has recently renewed their mortgage with RBC at a 2.59% rate for a fixed 5 years term. So I asked RBC to convert my variable mortgage into a fixed one at 2.59%. They have declined because they know that it is difficult for me to break the term and move to another institution (I will have to pay a penalty if I wanted to). No manager or Customer Care Manager returned my call or spoke to me despite my request to the Financial Advisor to escalate the case. If I was in the end of my term, the situation would have been different. This is not the first time RBC has treated me this way with no consideration whatsoever to 15+ years of work with them. Pretty disappointing!


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Really disappointed with the service on my business Letter of Credit. Our office moved, so I called to change my mailing address on my Letter of Credit, because it wasn’t changed through my regular bank account (It is a service through Royal Bank, but provided by Royal Bank International Trade Center). After two phone calls and having to fax my change of address form back to them, I received my confirmation in the mail- a statement of $115, still addressed to the wrong address! If everyone charged $115 to change an address, no one would ever be in business after a move!


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Rbc does not stick to their agreement. After having a  mortgage with RBC for many years, and having signed an agreement with them, our bi weekly mortgage rate was mysteriously amended from bi weekly accelerated to bi weekly, this makes a huge difference in the period it would take to repay the mortgage and also the overall interest to be paid. When I approached RBC about this, I was told "Why don't you make a lumpsum payment to reduce the amount of your mortgage," in order for Rbc to re instate the bi weekly accelerated rate, why should I have to come up with additional funds to compensate for a mistake made by RBC. I have queried this with RBC numerous times both telephonically and by speaking to a financial consultant at the bank, and the answers I get each time is both devious and misleading, has anyone else encountered a similar problem with RBC


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Having read other, similar and recent reviews, RBC has clearly forgotten the basis of the banking sector: the client. As a long term, multiple account and mortgage holder, I've been thoroughly disappointed by the lack of customer care, due diligence and overall corporate responsibility that RBC has shown. This is a marked deviation from the Bank that my family and I have come to know and trust. I can only speculate that larger, macro-corporate interests have sadly overtaken what was once "our bank". Sorry RBC, you're losing people!


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You can no longer call the 1-800 number and check your balance discreetly. You must announce publicly that you want your balance. Embarrassing. Disruptive. For this reason I leave RBC after 30 years for a bank that respects your privacy and gives options.


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We recently opened a new E-Savings account to take advantage of a 90 day promotional interest rate of 2.5%. All the paperwork was done at the branch, by RBC personnel at Dollarton, in North Vancouver. We followed the direction of RBC personnel and deposited a significant amount of money. Now the promotional period is over and we are short $937.30 in interest. RBC are now saying the 90 day period began when the account was opened whereas before they were saying it began when funds were deposited. Our deposit was well within the allowable date parameters of their promotion.


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We have been customers of RBC for well over 25 years and of late it would appear that they are not interested in high net worth customers. My wife and I have a joint VISA and she pays for the VIP Banking monthly fee of $30 which entitles her to a number of things including a free VISA card. Because our joint VISA is in my name they charge us $170 for fees on the 2 cards - every I've called up and they have reversed the fees because she is entitled to a free card and a free supplementary card. This they refused to do it. It is ridiculous that they could not fix it when we initially identified the problem. "No you need to close that account and open another one." We can't just switch primary users. 


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A bank draft for $28,000 to clear my line of credit was issued to the Masonville branch of the RBC on December 20th of last year. This draft was submitted by my CIBC representative, in person, and the money has since disappeared. I've reported this to 3 separate branches, and everybody just wants to distance themselves from this. I've since figured out it was misappropriated and is nowhere to be found. After 2 different people at 2 separate branches told me they would resolve it within 24 hours, they have since claimed no involvement in the matter when I said I would report it to the police.


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The RBC opened a bank account in my name without my knowledge, permission or signature which is illegal. I complained and the investigation confirmed that is what happened and those involved would be retrained. The excuse they given by their mortgage specialist that committed the fraud was she had been given verbal permission by me which is another RBC lie because we NEVER spoke once. The truth is she stole my personal information off my partner's mortgage application to do this. RBC is disgusting.


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I open the account in RBC and later on I open up The small business account as well. And I apply for the credit card they told me, "Your bushiness is new. Try next year." Then I try after a year. They told me to wait one more year and try again..so I have wait every other year to get the credit card. But didn’t get even one. By the way my credit score also good and I have a good saving. But I don’t know why I am not approved. So I am going to closed all accounts and find some good one.


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The worst and most disorganized bank in Canada. I know it from the inside because I used to work for their security department. I got a call at the end of December because, surprise, I shopped. The phone call stated that I must call immediately because of unusual activity on my card. Happens every time I shop since I shop very rarely. They automatically make your credit card not work until you call a number they provide to verify things. I called it and followed the prompts but the automated system did not accept my valid postal code. THEN I got worried there was unusual activity on my card, beyond Christmas shopping. I was put on hold and threatened that if I don't hang up my credit card will not work anymore. 


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I have been with RBC for 25 years, I have multiple investments with them and I work full time. They have NO APPRECIATION FOR LONG TERM CLIENTS. I have never had any concerns with cashing cheques or overdrafts. The first incident they let my student loans take money without me authorizing it and refused to reimburse it (and no I did not sign for it prior and showed the proof of same). 


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I have been banking with RBC for the majority of my life. My mother set up my account for me when I was a child, and I used them until the beginning of this month. I have a credit card with them, I wanted to get a lower interest rate as the payments I make just cover the principal and not the interest. Client representative said she'd call me back in 2 days to see how my application goes (she hardly educated me on what she was applying for on my behalf). No call. So I called the credit card hotline, they said they couldn't help me either. It's not like I Was asking for MORE money, I was just asking for HELp. I closed both my chequing and savings account in the next coming days. They didn't even ask me WHY I was closing my account - THEY DON'T CARE. You'd think that client retention would be important to them. Never banking with them again.


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This is the most incompetent bank in North America. It's a better idea to keep your money under your mattress. They froze my online banking, the customer service number made me go into the physical bank who refused to unfreeze my account. The customer service in the bank was rude unwilling to help they said they want me to get my phone cleaned professionally simply because I forgot to lock my phone before putting it in my pocket and having the wrong password put in. They charge me 10.99 to deny me access to my own banking. Go to Calgary first financial. Their services are way better and it's FREE! P.S. they charged me $50 for moving my rrsp after they refused to give me access to my banking. Do not bank with them. They are thieves.


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We have banked at the Royal for over 35 years. Mortgage, RRSPs, personal loans, etc. We set our son up at the Royal a few years back and were planning to get him set up with a mortgage in the near future. Our son moved some money between accounts after 6 pm one evening then put it back when he realized he took from the wrong account. The bank charged him 40.00 for nsf the next day when a scheduled payment went out even though he had enough money in his account. When talking with the bank they gave some smoke and mirrors excuse about when the money was moved, we proved to the bank their excuse was wrong. They have no idea of how their system works. 


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Recently I moved to a new town and was excited that there was an RBC here. When I went in to change my address, the teller was initially friendly. I expected a "Welcome to the neighborhood, would you like to meet your new advisor," any of that, I wasn’t even from this half of the country. Nothing. My visa was expiring a few months later and when it never arrived, I called in. My address was never changed. Over the subsequent months I closed my TFSA. The tellers would not book me in for it though it was in mutual funds and I would have rather met with an advisor first to go over fees but nope. She had me log in to my online banking at the teller and shut it down. No retention of my business at all.


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We purchased a custom Ford Transit 350 HD XLT with high top in March 2019. RBC was already covering 2010 Hyundai Elantra, so we asked them to add the van. Imagine our surprise to get a bill for $667/mo. We thought the rate was high, but this was our first new vehicle so we didn't really question it. Later we decided to switch carriers and CAA quoted us the same coverage for $130/mo. When we asked why CAA was so much less, they told us RBC was charging at a commercial rate. They also would not accept any of my US driving history, so instead of acknowledgement of the 30 years I've been driving and a pristine record, they charged me as if I'd only been driving for 2 years. Needless to say, we switched to CAA immediately, a savings of over $6000/year. I'm also certain they won't reimburse us for brazenly incorrectly overcharging us.


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My mom called RBC this morning with my help (she's a little older and not great with technology). She had fraudulent charges on RBC Visa and after explaining the situation to them we were repeatedly told it was "just our word" and there was nothing they could do to help. She has been an RBC customer for 30+ years and I could not believe the lack of willingness to help. We will be cancelling her RBC accounts and taking her business elsewhere. I have been with TD for less than half that time and they text me themselves when they see suspicious activity on my account, the one time it was fraudulent they cancelled the transaction immediately. We will NEVER be using this company again.


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After asking lots of questions, I closed an account with a different bank for my small business, since RBC offered an account with unlimited and 'free' electronic transactions. I specifically asked if I could pay my CRA remittances (payroll deductions, GST, etc.) electronically. 'oh, yes, for sure!' was the answer. Over the last 3 years I discovered


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Been on hold now for over 30 minutes and still no one has picked up. Got a call about a charge on my card I didn't authorize, sounded fishy so I hung up and called the number on back of Visa card to make sure everything was ok with my card. Still waiting. I hope whoever is make illegal purchases with my card aren't still using it or they will have lots of time to rack up a serious bill!!


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If you have to deal with their estate department, good luck. Policy varies from person to person. Cannot get a statement for the estate, been asking since August, won't even allow view only access to estate account even as executor.


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Spend two days on the phone having to switch from 1 agent to another to book a ticket. RBC is not the place to deal with if you want real customers service. Everyone just reads from a script.. Total waste of my time. At the end with all my points it really did not make much of a difference if I would have bought directly from the airline and saved all the stress and effort that went into this booking. I will start shopping around for a better bank to deal with. My advice, stay away...


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I called telephone banking because there was a transaction on my RBC visa that looked like fraud. Waited for over an hour before anyone took my call. These wait times are unacceptable. There should be more customer service representatives.


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Please DO NOT use this bank, they suck **. They tricked my family over and We are moving because of that. Please everyone IF YOU SEE THIS... DO NOT...USE RBC. My dad recently died and we were trying to get his life insurance because that money is obviously my dad's which gives it to us, but one of the people there Took a cheap shot and now it's cut and dry because he told my mum false information. Please do not use this place. It’s sickening and the only thing good about this bank is their mints and that's all.


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If you are looking for a bank that is going to tend to your needs from a service standpoint, RBC is not the bank for you. I have had constant issues as a finance manager for the company I work for and as a business owner. I can count several times where RBC service reps have ignored calls and emails which have led to difficulties in operating my own business and the business I work for. It always seems that when you are in need of assistance they are never around. Two representatives that come to mind are Tiffany ** from RBC Port Moody and Div **. Both of them were terrible at getting back to me and they both missed and cancelled meetings that were scheduled. This bank does not care about your time or business.


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My mom is 87 and in Aug/2019 diagnosed incapable of managing her affairs. I had a valid POA and approached CRA, the pension funds, the province and was granted guardianship from everyone except RBC. Without explanation the bank refused to honour my mom's wishes in her valid POA. She remains in a facility and I am unable to pay for her care or maintain her property because the bank refuses to release or explain why it is stealing her assets. The people at Head Office won't reply anymore. The RBC Customer Care people stopped phoning after saying they have no idea what is happening or who is causing the block. The branch where mom banks refuses to explain why her assets are not being made available for her care. The RBC Ombudsman refused to hear my complaint because the Customer Care people refused to close their file. 


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I'm on disability. My elderly parents live with me. They have dementia and Alzheimer's. I have a vehicle loan and they keep threatening to take my vehicle because I missed a couple of payments. Worst bank.


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I have account with RBC for 23 years. When you call them for any subject, you need to stay online for at least 45 minute. Recently they provide you horrible service. They are not cooperate with you at all. They are doing mistake and they will try to cover it. The operator is not qualified and they don't have any good direction. I don't recommend anybody to open account with RBC. Their rate is much higher than other bank. They are charge you more and even they are not provide you any good service.


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This is has by far been the worst and I mean THE WORST experience I have ever had with any bank. Attempting to help my dad pay a bill online when access was denied I called in with him. After they verified him he gave consent for me to speak as it is hard for him to understand, the lady on the other end was beyond rude and 0 percent helpful and should not even be working in a customer service role when she clearly cannot comprehend what that means. She stated she was a supervisor, which was clearly a lie and if it's true that is very sad for RBC. She told us that if any fraud happens on an account where you have used a computer that you state you have ran an antivirus program on you are liable for anything that can happen to your account after. 


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I applied for debit and credit card two weeks ago, and I still haven't received any valid card. The temporary card I first got was demagnetized so I went in to talk to a staff. He said I should have received the card by now and if I didn't, I won't received it at all. He filed me a new card. Two days later, I got the debit card in mail. However it was declined due to filing a second card. So I am still waiting. I have to pay more money because I don't have a Canadian credit/debit card. I used my American credit though it has transaction fee. I don't know why I should pay for their mistake. I am switching bank. BMO only takes 3-5 days to receive a card.


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I've banked with RBC for years. But recently, they returned my mortgage payment because I was $15 in the overdraft! I quickly transferred additional funds to clear up the overdraft. They returned my mortgage payment anyways. So, for $15 over, I paid RBC $45. On top of that, my mortgage company charges $199 for NSFs. In total I've paid $244 for being $15 over. Flippin' $15!!!! I ABSOLUTELY HATE RBC and all banks for that matter that make money on people's misfortunes.


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I have been with RBC bank for ten years. Most of the time I haven't had any issues. I have lived in Asia for the past two years and this past year I've had so many issues with being able to use my credit card. I have not been able to book with many different hotels or airlines. I have tried with many different ones. Even American or Canadian airlines. My credit card will not allow me to do anything with it. I have emailed back and forth numerous times and the most common response I have received is "it's an issue with the merchant, not RBC." I'm really tired of having to have my family members book things for me because my own credit card will not work. I'm very frustrated and disappointed in the lack of assistance I have received. When I come back to Canada I will be changing banks, I need a bank that can provide me with assistance and allow me to do the things I need to.


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I have been using this bank for over 35 years and only had a couple of issues that were taken care of swiftly and with the most upmost care and helpfulness. The thing I love about this bank is they work with you not against you. Prime example if you short a dollar most banks would charge a full fee where as Royal Bank would use a minus proving they would sooner have customers than grab money for a minor mistake like most banks. (Insufficient fee was not charged even though I had no overdraft with more than one dollar yet other banks charge even if it's one penny over which was done to me before.)


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I arranged for and closed a mortgage transaction with RBC in early May 2019. I was promised $1000 cash for deposit to my account within 4 to 6 weeks. Three months later I am still waiting for the money. I contacted RBC several times. They promised that action will be taken and the item would be escalated. Even after their own internal 7 day deadline for resolution was imposed, I am still waiting and for the deposit. I am so disappointed with RBC. They can’t even meet their own expectations and standards of service - this speaks volumes about the service you can expect from them. The worst part is that you contact the mortgage rep directly, as well, as the Customer Service number and they do not respond or provide follow-ups. They apologize but that’s about it. They talk the talk but they clearly don’t walk their talk! I’m beginning g to think that the mortgage promotion offered to me is a scam. I would not recommend dealing with RBC!


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Well, I would like to start off by saying Thank You Royal Bank. This is the 1st time in my life that I'm unable to pay our bills because my husband is in a nursing home and he was diagnosed with MS in 2017 and it has deteriorated him to the point where he can't see or walk, so now he's bedridden. For myself, I had a stroke in 2015 and I can no longer work. We both get Disability but mine isn't very much and his cheque goes to the nursing home, and his other cheque pays for our Mortgage on our house that I live in and I'm in the process of selling it. I'm having a hard time financially.


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I like the convenience of online banking. It makes life very easy. If you would like to pay your bills in the middle of the night you can. No problem. I do not like the automated machine. You can't talk to it I just a pain. Other than that it's ok.


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I have banked with RBC for 32 years, and was looking to consolidate debt. They told me that I probably wouldn't be able to get a home equity loan despite having at least 20% equity, and that a consolidation loan would not save me much more money. Then they suggested that I apply for a VISA with a 5.9% balance transfer for 30 months, I may not get a high enough limit, but it should help. I asked them "are you sure?" They said, “Yes, very likely you'll be approved.” Big mistake. They outright denied the application, stating that my debt ratio was too high. When I told them what their rep told me, they talked down to me, like I didn't know what I was talking about. They then told me I could get a home equity loan, and to come in the branch to apply.


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We met Ratna in June 2012 as we move to Calgary. At that time both just got our jobs. Somehow we had a dream to buy our own house in Calgary. We were new to this town and looking for someone to help us in buying house. We already had an account in RBC. So we just gave a call to customer service and they referred Ratna's name to us. We met her in person and expressed our desire to buy new house. She was so nice and asked for just four pay stubs and processed for mortgage pre approval. She only says that wait for another three months to become a permanent status in our employment.


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What a POS these PVQa are. This idiotic piece of software has decided in its tiny brain that my computer is no longer recognised as secure and keeps bombarding me with these questions whenever I try to sign in. This is truly disgusting and the worst security software of any of the big 5 or for that matter just about any Canadian bank. Do you guys have a deal with Bell so that when I dump them you make my life as difficult as possible?


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Hi my name is Fidi and I have been a client with RBC for over 8 years. I do not owe them money and my account always had funds. Last week I received a letter in the mail saying they're closing down my account with RBC. I called every department and they're telling me they can't release any information regarding this. They don't want to tell me why or what I did. I recommend not going with RBC to anyone. Whether you have line or credit or anything else, they will close your account with RBC with no explanation or reason. I WASTED OVER 8 YEARS OF MY LIFE WITH RBC AND IT WENT DOWN THE DRAIN... ALL WANTED TO KNOW WHY!?..


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I have found their staff to be extremely helpful. Having worked in many financial institutions I can honestly agree that customers are more likely to provide a bad review than take the time to write a good review when warranted. I dealt with Royal Bank in the past and found the staff offered products that suited my needs and made suggestions even when I didn't have to ask. (I am not wealthy with perfect credit.) 


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Extremely rude people work on the other end of the phone. There needs to be some serious government oversight because this company does many things that are totally unethical. They charge fees after services have been cancelled. The second you call they cancel the fees. They are clearly banking literally on people that don't look at their statements in detail. Beware. This company only cares about short term profit. They do not care about their employees or customers. Find somewhere else to do business.


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I've been a RBC client for nearly 20 years and recently switched my personal accounts to them from the credit union I have belonged to for nearly 40 years. Because I am a senior and can't always get to the branch, I rely on their on-line service to pay bills and manage my accounts. I have to say of all the on-line services I have encountered being in business, RBC seems to have the worst record. Half the time I cannot do any personal business because their system is "temporarily out". This is most distressing and given that I have to pay my bills on-line (going paperless!) I am very angry with RBC for not getting their act together.


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Wow, I have never dealt with a more unprofessional business ever. I spent 1 hour on the phone with them and was preapproved for a loan. After waiting a few days for my appt I get a call 2 hours before and they tell me, "The person who approved it was new and so we can't help you." I can't wait to switch everything to another bank. Any bank would be better than this one.


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Business owners stay away from this place. An hour long interview for a $5000 credit card and then tons of signatures. After 2 weeks I was again called back to bank to sign some more stupid papers. I had a credit score of 750 plus and with that history I could walk into any bank and get a credit. Credit card is still not delivered to me after a month and furthermore the account access card sent to me was blocked.


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The bank put a deposit only message on my account, I went into the branch on Monday to have it removed. I was told the manager would review my account the next morning and contact me by the end of the week. So the next day before closing I went to the branch again and demanded to to withdraw my money and the manager refused and arrogantly handed me a pamphlet on how to make a complaint. I then returned the next day letting them know that I now have missed two days of work because I didn't have money to purchase gas for my vehicle in which he responded, "I told you I'll call you Friday." I returned again the next day and told them that this was the third day I couldn't drive to work and I was told to file a complaint. 


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I have a business account with RBC. I called them to request a line of credit. After wasting about an hour on the phone, the person I was talking to (he said his name is Jay) asked me to be on hold for few minutes and then just hanged up and never called again. I have never seen such an unprofessional services like this before. It is very apparent that we get connected with RBC employees who only want to do transactions that generate big bonuses for them.


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The franchising come with everything in a neat package. Then little by little they start revoke credit cards and lines of credit. When that doesn’t make you quite they close bank account send letters telling you to bank somewhere else. Refuse to look into problems until you pay them extra and then make you pay fantium extra fee for BDO whom you never see before. They will discharge your loan when paid...STAY AWAY.


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If RBC read any of these reviews they would have a better understanding that their customers DO NOT want virtual freaking customer service and wish to speak to a live person. Hire more people to deal with the customers calling in if that is the issue.


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I have business account with RBC. Where I deposit cheques every month and all the cheques are from same one client! They been putting it on hold for 24 hours! Which was ok and now they started holding it for 4-5 days. I tried calling customer service where there’s no option to talk to Real person. Has to talk to their virtual assistant like stupid and then Finally it says he can’t help me so he gonna transfer my call to representative and no one answered call. They been putting me hold for 2.5 hours in process of transferring to someone real. After 2.5 hours phone got disconnected without talking to anyone. Switching my account to another bank. DONT WASTE YOUR TIME WITH RBC.


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I applied for a mortgage at RBC. They advertise that their mortgage approval takes from 60 seconds to 3 hours. More than 2 weeks passed and they even didn't notify me that it was denied. So I've lost a chance to apply at other banks where I believe I could get a financing easily. Because of that I lost a lot of money. Their underwriters simply have no knowledge how to work with customers. I don't recomend RBC to anyone. Very poor service.


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I have been RBC client for over 12 years, with the good background history with good income. I tried to apply for any service such as personal loan and line of credit but I was denied. It is a shame that a bank that I have no history with approved me for a very high amount of line of credit. I am thinking of switching over me and my husband both. I am so sorry to waste 12 years with Royal Bank of Canada.


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I opened my account just recently at a branch in Dundas and Spadina last month. I plan to use it after a month, once I joined my next job at a new company. The advisor gave me a void cheque for the payroll direct deposit. I gave it to HR then receive my pay slip after working there for 2 weeks since I'm paid bimonthly. When I checked my account, I was wondering why my pay wasn't reflecting so I waited few more days 'cause there might be a lag or holding policy or whatever since it's a new account. I had to investigate if it's HR or the bank's fault. 


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I got a very attractive line of credit rate while working for RBC. As soon as I stopped working for them, they more than doubled it (10.35%) - banks I did not work for offer me substantially better rates. Another issue is that despite my making large payments on the line of credit that more than cover minimum payments, each time they also automatically withdraw minimum payment a few days after my payments. There is no reasoning with their 'support' staff (probably third world country staff).


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Fraudsters and scammer who steal credit cards work with RBC employees and inside people on RBC to allow high-risk transactions, RBC failed to flag 2 transactions for 4000+ and 2000+ each in short time span. RBC is not doing anything to stop transaction, block card or even charge back. Their security call center is in third world country. Never trust RBC again, they are under RCMP investigation.


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I have been banking with RBC for over 20 years, I have had 3 mortgages with RBC and have been a model customer. After my wife left me, I opened a personal checking account (previous was joint) and whilst doing so in the branch I asked RBC to transfer all the direct debits from the previous joint account to my new checking account. As I was in the branch doing this I wrongly assumed everything was completed. I work overseas and a few months after opening my new account I received a message from my daughter telling me I was in default on my RBC mortgage. I checked my account and the funds were there but had not been debited for 2 months. I immediately phoned RBC on a satellite from Libya and was told to go on line and transfer the funds to my mortgage account, which I did.


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I have a small business and for over 10 years 2 bank accounts with RBC. I have received an inactive account notice on a business savings account stating that it has been over 2 years since I had activity on this account. In the past 2 years I have had interest deposited monthly and I deposited 70K in Nov. The reason for this letter and the notice that I will be charged $20 inactive fee is because I haven't used my client card on this account. I use my client card number almost everyday to access my accounts. How many businesses actually use a client card to do business banking? The whole premise of this letter and impending fee is insane. I will be closing this savings account. 


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4 years ago I was stupid enough to get an RBC West Jet rewards card. I always made my monthly payments. 6 months ago my son's father was unable to pay child support. I called them and they said they are writing off the card to "a third party collections agency." I said ok. For the past 3 months they seize 80% of every deposit, they seize child benefits, everything they can. I've lost our car over this, I'm unable to pay bills, buy food for my kiddos, unable to function, really, this has been the worst experience, the lowest low blows. The credit card had a 2k limit. They have taken $3,100 in 4 months. RBC IS THE WORST.


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I make 100,000 ++ and own my own home and have very good credit. I applied for a home line of credit 16 WEEKS ago. Yes you read that right. They had an appraisal done and no issues there at all either. I’m not looking to borrow more money, just to tidy up some building/renovation debt. I get no calls, no updates, only a reply if I go over the agents head and still no answer about my financing. I get, I’m busy... I’m not at the office... I’m away on holiday... I will be sending all in for approval. I will check when I’m back to my office???


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I booked with them yesterday to setup a business account. Today I get a phone call. "Hi, we're from ADP." "The payroll company?" "Yes. We were given your information by RBC." The booking agent for RBC had asked me on the phone if I wanted to discuss payroll. I felt it was a sneaky way to get a referral commission by exploiting my information. I have an appointment on Thursday and best believe I'm giving them the what for. I think they just lost my business.


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I have had a RBC Visa for over 30 years. I am trying to keep my credit card use under control so I hadn't used it in over a year. It had zero balance throughout that time with a credit limit of $10,000. Suddenly I was informed by my credit/identity protection company that RBC had closed my Visa account in December 2018. I had no notification or knowledge of this, and my credit rating took a huge hit and is now at a "poor" rating, after having been "good" for decades. I called to find out what happened and was told that the annual fee of $20 (due in August apparently) hadn't been paid so they closed my Visa account. I told them I knew nothing of this fee and no one had contacted me to notify me of either the fee or the closure. 


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We were taken advantage of and lied to regarding a credit line. When we renewed our mortgage we got a credit line as well. Come December the rate doubled!! We were never told and now they say our rate when we signed was just a promotion!! Branch manager said he'd look after it, he didn't, we now pay twice the interest. Should BE CRIMINAL!!! The last response from them was "I do appreciate that rate adjustments are not pleasant" REALLY?!? They doubled the rate without notice, CROOKS!!!


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First of all that temporary card you can't do ** all with which made it so I couldn't get a rental car when my car was stolen with my debit card in it. Had to wait 7-10 business days for a new card but any other bank actually has their systems up to date. Not to mention the fact that the RBC atm machine at RBC still wouldn't accept my card. I hate RBC more than any other bank. STAY AWAY FROM GETTING AN ACCOUNT HERE.


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It was so easy for a hacker to gain access to my account through a mere text message. I lost $900 because of it. I tried TD first, but their security was good. Then RBC fell victim to this 3rd party...


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My mother passed away on June 18, 2017. I just wanted to write to you about the experience my Dad who is now a widower with his bank. His Bank the Royal Bank illegally took money from his account without permission to pay off an line of credit $50k. Then the jacked up his mortgage by $500 dollars a month and wouldn’t decrease it for a year. Even though 3 times we filled out paperwork and they said they would and then he had a line of credit that he was planning to get address to which he had a week ago. And the bank closed without permission.


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I reported a fraud whom I paid after an online shopping. I called them right away after I learned that the site was fraud. All they do is keep telling you get a report from the police to show it's fraud and email it to us. When we had our report we wanted to send it to them but they said they don't have that address or whatever and that they can't refund us until they have the report. It's been a month and still no refund and when we call again they said, "What's the case number" and all. The same thing over and over. Still nothing.. What a shame to this bank. Very slow in helping their customers and the customer service people are rude. They don't really care about our concerns. I hope someday this bank will be bankrupt. They have poor service.


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Do not fall for their iPad **. I was with TD everything running so smoothly and RBC asked me to come back. They told me I just need 2 payrolls to enroll. This was done Sept 12 2018. Dec 12 2018 still nothing on my iPad after numerous calls emails etc. I finally heard from branch manager who said sorry because I was with RBC 2 years ago I dont qualify for iPad. So no letter nothing saying this. In fact when I went into RBC to open new account they used my old info from before right there in front of me and they never said, "You dont qualify for it" and kept saying, "6 weeks you will get iPad." 12 weeks later after no word on iPad I called time after time for them to tell me this. I changed EVERYTHING payroll auto withdrawals etc just to get screwed by RBC. Stay away from them. Once they get you they no longer care.


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Never fall for RBC promotions. One rep named Manpreet called me at 10.30 pm on June 12th, promoted to open a checking account saying I would get an iPad once I set up two pre-authorized payments through the new account. She said I should not cancel the new account for a period of one year. After showing me the benefit of it, she over the phone opened my account, transferred my mortgage payments which were smoothly going through my TD accounts, and I authorized my Hydro payments also through it. 


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Can't believe in this day and age that a bank like RBC has to manually input data when you request a bank statement. Took 7 months to get bank statement and still waiting for the rest of it. They lost my money and wants me to sign a bond of indemnity so they can look for it... Do you believe this?


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Disgusting Practice in RBC Lundy’s lane, Ontario. My father passed recently and my mother set up an appointment to transfer all my father’s funds over to her account and to add myself as joint holder, suggested by her lawyer, in case something happens to her I can step in to pay her bills... Etc... Which prior to my father’s death they both came in together to discuss this. The representative at the first visit sends my mother home to think about putting a family member on her account. Then we come back again today to get this done, I work full time. Don’t have time for multiple visits, it’s her account and she’s asking me to be added if she needs it down the road. The representative again questions her, seriously.


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Over the phone for the security questions, their questions are baseless. No concerns with the identity of the person. Just confusing questions. The representative was so rude and barely knows how to communicate with client. And then denied to process credit application because he said “I don’t think your answers were right”. On the other end TD Trust took one day to approve it.


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I had an RBC employee cancel and apply for a new credit card without my knowledge or consent. I had been at the bank for a completely unrelated cash transfer however, when I left the employee had not closed my profile and proceeded to manipulate my accounts. I have gone through all of the channels at RBC with little concern from them. Adding insult to injury I recently learned that this employee was promoted! Appears they not only condone this abusive behaviour but reward it.


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My name is Muralikrishna **. I opened my checking account recently. Deposited cash in 2 consecutive days, got the receipt with updated amount. After 2 weeks, they hold one of my deposits. When I call customer service, response is so irresponsible. They are very rude. My issue is not resolved yet. Never experienced this type of issue and this kind of customer service. Please think once again before you open the account.


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We were flooded in 2017 and after a lengthy negotiation with the Government we chose to demo and rebuild our house. We had a balance left on our home line which gives the bank the right to block any demolition. So they are. We have documented proof that the government will pay us over and above the amount showing on our balance yet the bank refuses to give us a bridge loan for 1 month and they refuse to give us a letter advising it's OK to demo. They are costing us money in interest and in delays in our rebuild only because they can. They have been more than obtuse in their reasoning. Anyway stay away these guys are bloodsucking crooks - By the way 20 year customer who has RRSPS with them covering more than the amount we needed to borrow.


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After 3 1/2 hrs with a 'licensed insurance agent' I believe that poor service is the norm at RBC. I have 5 vehicles with RBC and just removed 3. I only basic coverage on both and they cannot get that in place. There are options on my policy I did not authorize and their agents have no ability to address concerns in a timely manner. They have mailed me 2 policies since my calls began and still they cannot take a simple request and complete it. I am forced to spend a min of 1 hr per call (I start my calls with I with, I don't have an hour and they take an hour anyway). Call just to get it wrong again. I will be moving my vehicles as soon as I can find a better company to deal with and my shares and accounts will follow. This company will just let you down. Go somewhere else and spare yourself the agony.


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Every so often I try to log on to one of my Royal Bank online accounts. I enter my account number and my password which I know very well. I get a message that says "that's not what we were expecting". After a few tries I usually just give up to try later. Next time I get the same message. What they really mean is "we have locked you out of your account". Maybe if they were honest and told me the truth "we have locked you out of your account" instead of "that's not what we expected" I might not be thinking about moving my accounts somewhere else. Once they sent me an email saying someone had changed my password. When I called them, it was them who had locked me out and no one had changed my password. Try telling the truth when you lock me out of my account instead of wasting my valuable time.


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I Maria ** deposited 2 checks ($6000.00 Balance transfer check and $3000.00 a personal check) at ATM last Sept. 26 and 27, 2018 respectively. Unfortunately, I am unable to access my bank account at ATM. Went to a bank teller to get help. Waited for 1.5 hours (Barnett Highway Coquitlam Branch). The issue was not resolved and was being told to visit my branch (North Road Branch) to bring 2 pieces of ID. The RBC Barnett Branch check my ID already during my visit. Why do I have to visit my branch - North Road. 


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Deposited a cheque to my business account from Another RBC Client. The full funds were available to use next day and the cheque had cleared (was told that by the business teller at the bank). After waiting another day I needed the full amount of funds on the account to make payments. After using the funds and a few days pass by I check my account using online banking to see what I had in my account and saw that the cheque that was cleared and deposited into my account was reversed back into the customer's account.


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I recently received a USD wire into my US Personal account for $61,856.33. All of my accounts were restricted to "deposit only" access, and I am able to access neither these funds, nor any of my CAD accounts or other products with RBC. I have visited my home branch in person, and was told the funds are under investigation. The bank refuses to provide any additional information, and will not give me a timeline for when the funds will be made available. Essentially, all of my money with RBC is being held hostage for an indefinite period. I am unable to pay credit cards or any bills, since all of my funds (not only the wire under investigation) are being held. Furthermore, I have received may five figure wires in the past from the same source as the wire being investigated. I have no idea why RBC is arbitrarily causing issues with this particular wire.


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I am attempting to apply for a unsecured, personal loan through my bank, RBC. I have accumulated debt which is "not RBC related" and additionally debt which "is RBC related." I am sure most RBC readers can relate to similar financial circumstances. I shared a pleasant conversation with the customer care representative from the RBC customer care center in Mississauga today. Over the phone. I don't live in Mississauga. She was prompted to call me at home because I registered a complaint file with the "BBB." My complaint relates to my declined application for a loan. She explained at the beginning of our conversation she does not have the authority or power to approve loans. She explained to me when I mentioned the department, "The RBC Ombudsman" didn't actually do anything for me because the RBC Ombudsman wants clients to contact the RBC Customer Care Centre before we contact the Ombudsman. 


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5 trips to the Golden Mile place and 6 calls to customer service to set up a chequing account. First cheque was lost but when found no hold, second cheque deposited was placed on hold, bank card deactivated 3 times, website access denied after cheque was placed on hold. Hassle trying to get cash for monies in prior to the second cheque. The constant follow up and trips and time lost beyond disappointing.


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I have a RBC credit card that I’m enrolled in the hardship program. I have been paying my monthly arrangement on time and wanted to continue the service. The agent was rude, accused me of being a liar, did not explain why all these questions needed to be asked. She kept me on the phone for 45 minutes. I felt she lacked people skills, communication skills and the decency of being a human being. RBC needs to train their staff on the basics of customer service and the value of clientele. At the end of the day we are all people and respect is a two-way street.


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I called RBC auto and home insurance department and first the automated system stated the wait time would be half hour. Within that time frame I was able to drive to an RBC branch for a withdrawal, stop and purchase gas, then return home and still end up waiting for an 1 hr. I was annoyed and hanged up then tried my luck again to only find out that the wait time is now 1 hour and 30 minutes. Seriously?! RBC please provide customers with the option to schedule a call back time. It's not fair for customers to sit for hours and wait for your business when there are other competitors out there offering such services.


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The credit card people told me, when I queried a double request under "authorized transactions" that it was the fault of the merchant but they wouldn't let it go through. The next day it did go through and took away my remaining credit on the card so various bills were not paid. The credit card people were rude and unhelpful. For example: a. Please increase my credit limit or refund the money immediately. "Can't. It's procedure." b. Can I speak to your manager, please? "No, it's procedure and as I'm following it, they'll just tell you the same anyway." No focus on the needs of the customer at all.


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Reps an RBC Mortgage agents have misinformed us. Even with emails to prove it. RBC never wants to take accountability for its employees. Even now we paid off for our car over a year and it's a hassle to get it updates with the insurance company which bears the name RBC - they say RBC insurance is not really RBC. Well no matter your partners and should not have difficulty updating a car that was paid off over a year ago. When we were buying our second house we were given in email different loan amounts on RBC letterhead then they changed it and said mistake like mortgage officer we don't honour mistakes by our employees. What a joke even though I have it on RBC letterhead signed by their loan specialist. No accountability for their system and employees is RBC.


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Today, I went to the Royal Bank in Penticton. They have just amalgamated 2 branches, same number of tellers for a population of 30,000 people. There was a lineup of 15 people, out the door. So I decided to go to the bank machine to deposit a cheque. The machine took my card and wouldn’t respond. I asked a staff member in one of the offices if she could get someone to help me. I stood by the machine. In a few minutes, it make some noises but my card did not appear. A teller came out and rudely insinuated I put the card in wrong and that she would now have to put an out of order sign on it. I asked, “Well what do I do now” and she rudely said I need to cancel my card then get a new temporary card. I asked if she would expedite my issue as the lineup was long. She replied she could not. 


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I went to Montreal mid July, before leaving I sent £2,000.00 to my family member who lives in Montreal thinking it was the best way for me to have the money already in Canada so I could relax knowing that everything was sorted. The money left my England bank on the 21st of June and I was told it would take 5 to 10 working days, after waiting for more than 6 days me and my family kept asking the respective banks for the money but without success, I contacted my England bank asking for answer but the only thing they could do was to sent emails to the RBC which never answered any of the queries from my bank in England.


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We opened two accounts with RBC. Jamie ** of the Salmon Arm branch spent 3 hrs with us, first opening a savings account and then a US high interest US account. She was very patient and walked us through "online" banking explaining every step in a detailed but user friendly manner. She explained various services, costs, disadvantages and advantages in a very friendly and professional manner. When we departed we had Client Cards, Canadian Mastercard, US high interest savings account and US Visa card applications, and had deposited monies in all accounts. As we travel every spring to Arizona this will relieve us of the extra financial expenses we have incurred in the past. Thank you Jamie.


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I got a mortgage from RBC, and I was told by their mortgage specialist that I needed to open a bank account with them to receive an incentive she claimed they were offering. So I did so, with a very unhelpful person named Gary ** at Royal Bank Plaza in Toronto (it was an account that required a credit card and another bank product to have the monthly fee waived but when I tried to contact him to set them up, he ignored my messages). Anyway, when I tried to active my new ATM card by doing an ATM transaction, it told me I had to go to a branch. When I tried to log in to my account, it locked me out. When I went to a branch, they told me that my account was overdrawn. 


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I have been really upset with services provided by RBC a few times. Last time it was the RBC customer service. I thought the customer service is meant to be helpful. Instead, I felt myself kicked off. The man on the line was speaking polite sort of but the meaning of what he was saying was arrogant. He certainly was not helpful. I was left puzzled and angry with his attitude towards my problem.


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Worst bank ever. Their accounts are always kept in an unordered fashion, they want to NSF you quicker than making any complete payment. I've had NSFs for amount of less than 2 dollars as well. They are generally very unhelpful with almost any situation, this bank just takes no caring on how long you have been with them!


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So I opened an RBC bank account because they had all these pretty advertisements about being a good bank. What a joke. Upon opening it, I was told that there are no holds, then there was one, I complained, and was told once my cheque from my work had been cleared a few times there would be no hold. To this day, after 4 months of receiving cheques that have never had an issue, they still hold MY money. After complaining multiple times, I have been told by several rude managers and equally rude staff, that they can choose how long to hold my money for based on my personal attitude. I dealt with one kind staff member after dealing with a manager who told me instead of giving me $100 when I cashed my cheque, she lowered it to $50 because I was upset. This nice staff member told me she can waive holds, any teller can, so for a while she was and it was great, all my bills were paid on time. 


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In 2017 after multiple tests I had quintuple bypass surgery, open heart. Although I have held the policy since 2005, and 5 days in hospital, with the surgeon's insistence of a minimum of 8 weeks recovery, and notification to the Bank, I was advised the policy only covered hospitalization. When I requested a copy of said policy it was not provided. Upon insistence it was provided 45 days later, with provisions and maximums not declared at the time of agreement with the original policy. My premiums to the time of my operation were 2478.24 dollars. The maximum payout being 36,500.00 dollars. Not part of the original policy. I'm not sure if I am the only one this has happened to, I would like to start a class action suit against the bank if your circumstances resemble mine. After all the Royal Bank has a dedication of too big to "FAIL".


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I deposited a certain amount of money in my account. After a few days when I checked my account, I found that a debit of over $1000 has made and I am not aware. I called the my RBC branch. They did not know about it. On the next day I went to the bank, asked where did my money go. The spent over an hour and came back to me saying that the teller by mistake "credited $1000 into your account and we have adjusted it and we did not consider informing you." I told them that the teller counted the money in front of me then she went to the machine to count them again and then gave a receipt etc. But everyone wanted to secure their RBC colleague. I was asked to leave the bank. I tried at all levels in RBC but no one wanted to help. I closed my account and now decided to go to the court.


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I've been living in Canada over 4 years and maintained a very good credit score (760+), 1st appointment I made at Kingway branch for credit card and other financial information he asked me to meet him after I get my permanent resident, after 6 month I when I went again (Surrey branch) with my permanent residence (Canadian Experience class category) which he don't understand what category 'CE' means so couldn't issue me a 1000$ credit card and suggested me to apply for other bank credit cards (American Express issued me 7000$ card). And gave zero information regarding home mortgage (which was my primary concerned). Time to change my bank with whom they treat their customers with respect.


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When we began with RBC our advisor Miles ** said the TD Securities was selling us investments that only benefited TD. Now we are 10 years later and RBC has done the same thing. In the last 2 years he has moved our investments around several times which he hadn’t done in the last ten. When we got our last statement and saw we only made 2% last year we needed to talk. His excuse was that US hadn’t done well and that is part of the reason. Well the US market in 2017 broke records. Some of our friends and other investors I knew had done between 7-9%. 


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Worst of all bank. Stay away from this bank. Whatever they say is crap. I went to the Long Branch branch of RBC. I asked her if I will get a credit card or not, she didn't answer my question. I asked her several times, she said, "Come some other time. We will talk about it." My credit score was 740, they did hard check on my credit and my credit score went down by 90 points and later they send me a letter saying it's disapproved. I don't meet their credit criteria. Then they provide their information like email and phone number and asked me to reach them if I have any query but never ever they answered my email and phone. Because of them my credit score goes down by 90 points and I didn't get credit card. 


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RBC thinks that it is okay to generate several withdrawals, at one time, bounce the pre-arranged debit, rather than decline a $2 charge, have their app present an incorrect balance available then charge $45 in nsf charges for the account being $1.71 overdrawn with funds readily available in the savings account. I checked the account on Monday and they did not issue an nsf charge until Tuesday evening. Then they refused to issue a waiver for the fee, stating I could have called in to have them transfer the funds, since I didn't they are entitled to the $45, which is higher than the $38 charge that they bounced. They are so sneaky and greedy, a billion dollar bank robbing clients blatantly. It's one thing if the entire account is empty but I have seen them move $$ between my accounts to satisfy their fees yet on this occasion they couldn't do that.


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I have a mortgage with RBC since 1999. In 2008 I lost my job and ran my credit cards up to 30,000. I then got another job and caught my mortgage up and was work on my cards getting paid off and then it happened. I wasn't paying fast enough so they start taking random amount of the account. I went to money mentors. They asked if I wanted to file bankruptcy or pay. I thought about it for a while and decided to pay. About three months after I noticed a bill for 168.00 coming out of my account. When I ask about it they said it was for a loan I took out. HOLD FRIGGIN ON. I'M TRYING TO GET OUT OF DEBT. I didn't take a loan out. 


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Updated on 01/12/2019: My account was hacked. I have had an ongoing issue of extremely bad customer service at RBC. On Dec 28 a company calling themselves Credit Resources took $20 out of my account. I reported the issue to RBC and went to the bank to fill out the form to get my money back. Jan 4 I finally got my money back. However this same company Credit Resources took $20 out of my account on Jan 4 Right after it was put back in. So I went back into the bank on January 4 and filled out yet another firm disputing the charge. Then started the process to close this account and open another account. Then on Saturday January 12 I discovered that yet again Credit Resources have tried to take $20 out of my account. 


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This is the worst bank in the world. You are not protected against fraud and they don't monitor transactions or accounts, they hold you responsible for any transaction and accounts, they are negligent and don't do their jobs. I was robbed 2000$ from my account and they said it's not their problem and make a police report. This bank endorses fraudsters with no punishment and blame the clients. Stay away from RBC. They say trust your bank don't worry and I got robbed now. I'm very worried. Can't trust this bank.


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RBC is the worst bank in Canada history, they charge service charge and if you do not pay it... Consumers are taken to collection agency, even if you try to make a settlement they refuses to accept it. What a disgusting set of people to deal with in RBC. RBC START TREATING YOUR CUSTOMERS FAIRLY, WHAT YOU'RE DOING IS WRONG!!!


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On Nov 4 my bank card was stolen which resulted in two individuals depositing empty envelopes and withdrawing money. With 8 transactions they managed to withdraw more than 2000$. I viewed pictures with the OPP and have no knowledge of who these people are. The OPP have pressed charges. After having numerous conversations with bank managers and the fraud department I have been informed that this money will not be refunded because I had given my pin number to my daughter in law in October (I suffer from depression and was not able to go to the bank that day). I was treated like a criminal by the staff at the Royal Bank.


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Fraud Department doesn't believe my claim of fraud, rude service - I called with a genuine claim that someone had spent over 500 CAD using my credit card. After about 15 minutes of being forwarded to 4 different agents, all of whom asked for the same information in order to access my account (absurd, especially after electronically giving card information that of course was asked again by each of the 4 agents). When I finally spoke to the final agent and after explaining my situation, the agent asked me to 'stop playing games' and whether or not I was the one who originally made the payment, way to give your client the benefit of the doubt. What kind of accusation and language is that?


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On Friday January 19th at 07:58 AM I made a $900.00 CASH deposit at the ATM at the Hurontario and County Court branch of RBC. At roughly 9:45 AM I realized I needed to take back $300.00 and attempted to withdraw it from the ATM only to be told that funds were not available. I went into the branch and spoke to a very condescending and dismissive teller to clearly hates her job and sees customers as a nuisance and was told that the funds "might" be available the following day. I called client services at the 800 number on the back of my client card and informed them of the ATM and unprofessional staff issues. Client services made all the right apologetic noises and assured me they would pass along my branch staff concerns and my funds would be available Saturday AM.


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Hi... I am so tired to calling for this bank. I was holding more than one hour around 9 pm on Thursday 11th. Today 1pm still holding for 45min 15th. They have to keep more customer service. This bank make good money. Why they can't keep more ppl. Service in bank takes also so slow. I tried so many RBC banks. Same issue. But when we go TD calls or services are the best. I have my business account is with you. Otherwise I never will keep you guys. Still holding... very poor service. If you ask 0 to 10 what rate... it should be 0.


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Customer service skills from representatives are far and few between. The suppose Royal Bank of Canada does not help or support long term customers with high credit ratings. They have no conflict resolution skills and hang up when being challenged in a respectful way because they are unresourceful. Super dissatisfied on a regular basis and will switching banks as soon as possible.


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We need put this word out there. Me and my wife were victims of a fail of duty/fraud of RBC employee when signed papers, without acknowledgement of being guarantors (only given last page to sign!). The bank now is suing us and is trying to take the only property our family has. We already escalate the problem to RBC customer care, however the employee responsible did not hear us out properly and ruled in favor of his employer (RBC). I would very much appreciated your input and help, for this sensitive time matter, as I believe only making this public, RBC would make the proper investigation looking properly into our proofs., RBC would make the proper investigation looking properly into our proofs.


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I had an appointment at Saddletowne Branch to check what's happening to my account. I usually received a voice mail regarding my account. When I called, the agent said, he couldn't give any information, I need to go to branch for security. During meeting with financial advisor (lady - punjabi name and couldn't remember the name because I was upset already to this staff) she's lazy to discuss the issue or not knowledgeable to the issue or somewhat she's doing something personal because I've notice she's still have some food on her mouth. And she's not interested to attend my concern. I will never come back to this branch.


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On Aug. 25, 2017, I deposited a company check into my personal line of credit. The teller said, "You can't deposit it into this account until the company check is clear." Then I told the teller to transfer the amount of money from my account to personal line of credit. She nodded. I have 2 accounts in RBC. They can transfer it easily. What's the use of depositing my money into my private account? There is no interest to pay me while I need to pay that higher interest for my personal line of credit. RBC took my money and still charged my interest. Very dishonest! Their purpose is to charge me more interest by refusing my company check to be deposited directly into my personal line of credit. I paid higher interest rate. Very disappointed and feel angry about such a case.


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I've been dealing with RBC for the past 8 years, doing everything with them, credit cards, chequing, savings etc. I deposited cash thru ATM, that is very usual for me, I rarely go inside, and I do have them immediately or in the next couple of days available to me. This time not only was different their timing is unacceptable! I did deposit a larger amount than usual (cash!!), totally understanding, I figure it will take them a couple of days to figured out, I actually had to call in to see what's going on with my funds, and they told me I had to go inside a branch to clear them!!


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I've been with RBC Visa since 1990 and had a good credit rating and a card with a very high credit limit. Despite this RBC decided because I had not used the card for a while to cancel it along with my line of credit. Didn't receive so much as a letter from them warning of this cancellation. Nothing! Called customer service and may as well have spoken to my dog for all the help I got. It's actually laughable because if you read RBC's website it says "RBC believes all issues can be resolved by using open communication" hahaha except they don't communicate with anyone. Another cracker is "It's equally important for us to know when there is a problem..." Wonderful, so they can do absolutely nothing about it. 


