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I have been banking with them since they took over Wachovia. In all that time I have never had a bounced check I get my social security directly deposited. I have never been late on a credit card payment. I asked for a small loan of 500.00 and they turned me down. Their reason was that I never have had a loan. This shows they have no loyalty to long term customers. I will say this they do have great customer service and if you have direct deposit of government checks there is no fee for your account. I am not sure about other direct deposits. They used to do deposits firsts then debits now they do them differently looks like they do debits first. Which is of course to make money on fees.


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I have been with Wells Fargo since I was 15 years old I opened a checking/savings account and applied for a $700.00 loan that my mother cosigned for me. I was approved in 10 minutes. And paid the $700.00 loan off in 90 days. I am 72 years old now. I like that they are nationwide and you can always find a bank/branch or ATM in every state/city. Great for fast home loan approvals with competitive rates. I don't have a fee with my account. Free counter checks and cashier checks plus no charger for notary public signings. Great company.


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I have been with WF for a decade and I have had multiple accounts. Current have Checking, Savings, Credit, and a 5-figure CD “Time Account” that was set to auto-renew on January 8, 2020. I called them within the 7-day grace period to close this account and transfer the funds to my Savings. Two weeks later I realized that my account was still active. I did not pay it much attention back then and I did not have an urgent need for the cash, but things were different this time around considering the pandemic.


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This bank holds funds in escrow for 7 to 10 days prior to releasing them to your account. For instance if I deposit a check on Monday I can't access the funds until Wednesday of the following week. Waiting for my own money that long is unacceptable in my opinion.


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My small corporation has been doing business with Wells for over 20 years. We have been trying to open another checking account for nearly 2 months without success. Whether because of incompetence or lack of motivation they have totally failed in what should be an easy transaction. The positives include their online service, local tellers and some specialty products offered.


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Our bank works well to meet all our needs. They have serviced us when we needed a notary without charging a fee. We are always treated at the door and seen very quickly. The drive up ATM is the best convenience.


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I have been banking with Wells Fargo Bank for 20 years. I have also had accounts at other banks and credit unions during that time, but none of them have been as satisfying to me as Wells Fargo. The customer service I have received has been consistently good. In both California and Arizona, the Wells Fargo branches are very friendly. They acknowledge you when you enter. They open another teller when the lines are a bit long. I like the automated teller machines at Wells Fargo.


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Wells Fargo has good consumer products and does well with customers who have a long history with the bank. They accommodate the consumer and seems like they’re trying to do better to regain the public trust. Honestly, I have no complaints.


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This bank is full of fees. Honestly they make money on the money that I put in the bank. There shouldn't be constant fees. There are NO benefits for anything you do. They offer very little help for people trying to strengthen their credit score. So many negatives. There is only one positive. There are many physical locations across the country.


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I have banked at Wells Fargo since my branch changed over from Wachovia. They have a very easy loan process and really good interest rates. I can get a loan or a line of credit through my phone. They make banking easy. Their app is simple to use and trouble free. I recommend it to everyone.


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Long time customer, no issues. I have private banking, so all of our fees are waived. Decent customer service, once you get through voice mail. Branch locations are convenient, and service is very good.


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Customer service is friendlier than anywhere else regardless of amount you have in the bank. So this is real personal banking. The bankers help you get money owed to you and provide you with the best accounts and accommodate disabilities.


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I just turned down a refinance on my commercial real estate offered by Wells Fargo Bank. The closing documents included a line that says "Bank may change any terms of any part of this Agreement, including payment terms, finance charge, and arbitration provisions at any time." I will not sign anything that is only binding on me, not the place I'm borrowing the money from.  


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This is an absolutely horrendous bank with horrendously incompetent people. Please do not deposit your hard earned money with these incompetent nincompoops!! Incorrect banking Information is constantly given out and hold times are in excess of one hour. These pieces of garbage need to be shut down now !!..Do not deposit your money here!???


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We have been Banking with Wells Fargo for over 20 years and the service has gotten from bad to unacceptably bad. Waiting times on the phone exceed over 45 minutes, this is unacceptable. They claim it is due to Covid-19 but its all about saving money and not having enough staff. It's a complete rip off - this is the third time we had problems with Automatic payments that never arrive and your agents are not helpful and pretend not to understand you via Voice over IP and simply hang up the phone. We will transfer all our assets and accounts to another bank with better service.


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Tried opening a business account with Wells Fargo. Yes, it was during the pandemic, however it was after branches were all at least partially reopen. I filled out our whole application online, printed out and signed everything they requested, and went to a branch to drop it off as they also requested (although they also said I would be contacted by a banker, which I never was). I also called the branch and got the correct number for setting up an appointment with a banker. I was told when I called the correct number that I didn't need to set up an appointment, that they would submit everything for me, and that I would be contacted. Think that ever happened? Correct. It did not. I emailed them back a couple times and received the, most likely, canned response that they had my application and all my paperwork, that a banker would be contacting me and there was nothing further I needed to do. Okay....


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I have filed a dispute and they have ignored my calls and emails. It has been over 10 days and nothing has been about my dispute and it may seem like it's not a lot of money but it to me when I'm not working now. But since this company picks and chooses what they want to dispute that's fine.


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Worse bank you can bank at. You do better keeping your money at home or in your pocket. They overdraft you after you put the money in once you have been alerted. What's the sense of having a alert. They also will allow other company to withdraw money from your account without permission.


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Bernard Q. deaf, always entered into banks anywhere all season since I bought houses. All of their tellers that they know me about deaf customer. They never have problem with me. Today, they have problem with deaf customer on the Drive in. They refuse to write down the paper to talk with me. They force to speech because I AM DEAF CUSTOMER but all of them know about deaf customer. The policewoman, Captain ** comes toward my car on Drive in. I ask “you harassing me.” She says no, not her. That they complain about me because a teller is wrong to send a ticket for “withdrawal/ deposit’’. I mean I make payment bill with mortgage. That’s terrible because they refuse to write down the paper to talk me and call police.


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Wells Fargo has become one of the most dishonest companies I've ever dealt with. From fake accounts to adding fees without any notice they have consistently been hostile to our interests. Don't bank at Wells Fargo. Look elsewhere.


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Wells Fargo doesn't care about you. You are just a number. Period. Every 6 months the "officers" working at the branches near me are swapped out for another batch of newbies. Try -- just TRY -- to get a working relationship with the branch manager. The last straw for me, when it was clear there was no "relationship," was trying to get a PPP loan. I have personally been with Wells Fargo for almost 30 years. My company has been with them for nine. Tens of millions of dollars of my/our money has flowed through their bank over the years.


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I responded to a Craigslist ad about a rental in Boston MA. Someone signing as Lili **, a realtor in Boston, was pretending to be the management. I wired deposit and first month to an account at Wells Fargo with a given name and address that I could verify. The account was probably fake - WF did not bother to respond to the scam alert that I initiated through my bank.


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Wells Fargo has the worst customer service I have ever dealt with. They blocked my brokerage account asking for documents that they already had. It then became impossible to remove this block despite numerous phone calls and emails. In the end I simply tried to close the account and remove my funds. Even this proved impossible. They could not even close my account and get my money out. Never use them. And they have terrible customer service, no one cares or can do anything.


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I can’t believe it. I went three months without any money without any source of income basically level of a credit card in my family. Beg borrow for help because of the corona epidemic. I finally get some money put in my account. I go shopping for things that me and my daughter need for the house then of course they depleted since we’ve been quarantined for three months. So my order came out to like $504. All of it was a need it. I need a new bedding, clothes. I get to the checkout. My card was declined so I called customer service and he basically was very rude and nasty and flamboyant about my money. 


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Been a customer on and off since 2011. All I can say is "screw me once shame on you, twice shame on me". Just about EVERY time I have an account or transaction it costs me money thru fees and manipulation of transactions. SSA won't even let me change my direct deposits to them. What does that say???


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Do you want to know why you can't get through? Some of their call center customer service agents are playing games - they are tired of the heavy call volume. It took me 5 minutes to get an agent - she then pretended to be assisting me with a mistake made by the bank - she kept me on hold for 38 minutes - telling me periodically she was talking to her supervisor. I then get blind transferred to an unrelated department. If you look at the reviews this bank has no clue on how to provide even adequate customer service! Shame on them!!!! This agent decided to take a 38 minute break during a period of heavy call volume. Wasted my time and all of yours!!


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I deposited a cashier's check into my account of 32 years through the ATM, since COVID makes it such that we can't go into a bank without an appointment. Today, June 16, 2020, I spoke to 4 people including making an appointment with a banker who stated they are "holding" the cashier's check for 5 business days and the funds won't release into my account until Day 6. Cash people. In every other bank in the Country a cashier's check is cash. But not at Wells Fargo. 


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I opened my first account when I was 16 years old which is 42 years ago. WF has become an absolute nightmare to work with over the past 5-6 years. Horrific customer service. Ridiculous hold times when calling. A revolving door of uneducated and inept millennials that work at the branches and complete morons that occupy the overseas boiler rooms that you are directed to when calling for customer service. Just another example of a big bank putting corporate profits way ahead of reliable customer service.


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We paid off a loan at Wells Fargo bank. The banker suggested we take out a line of credit "just in case we ever needed it". We were assured there would be no cost unless it was used. We never used it. 10 years later it has expired and wells Fargo tells us we have a bill. It seems we have to pay our county of residence a fee to clear a lien of ZERO dollars. We have no mortgage but our house sale will be held up until the lien is removed. We consider this deceptive and another example of this bank cheating customers.


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I banked with Wells Fargo for a long time as I was originally at Wachovia and then kept my accounts when it transitioned to Wells Fargo. Their customer service and concern for their customers is abysmal. The only reason I stayed for so long was they were national, which made moving easier; but, they digressed so far, I could no longer stand it. Most recently, they recanted on a loan I was approved for because of an industry I'm in that is related to the cannabis industry, but not cannabis and Federally legal. Then they sent a letter out of no where explaining they were closing my accounts with no reason provided. Their response was lacking and almost non-existent when I reached out, so I gladly closed the accounts and now banking with a much more customer centric bank, Pentagon Federal (who I had already banked with previously). I would never recommend Wells Fargo to anyone for any reason.


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The site and Mobile App does not consider the user, the user is an afterthought, and company policy supersedes what the customer wants or needs. Had same user name since 1995. They told me to change my user name and then I could change it back, but now I cannot change it back. I am forced to either use a user name and password I do not want or switch banks. Plus, they use social security numbers as an alternate user name without consent. Identity theft is one of the fastest-growing crimes in America. With millions of Americans social security numbers getting stolen each year, the use of social security numbers is an unnecessary/unwelcomed risk.


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I check my online account after every purchase, and the money is removed from my debit immediately, and I go by my available balance, and last night I had the same amount, and made no new purchases or had any charges, and now 65 in the negative. There is no reason or anything on my transactions showing why. Every charge was automatically removed..They won't give me a decent explanation why, and second time this happened.


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This is by far the worst company to deal with. Due to the COVID 19 things are taking along time but what was the worst was the service. We applied for a home mortgage loan and was never contacted about anything 30 days later. Our consultant was out of the office for 15 days and no one could tell us anything about the process. Then we kept getting switch to our consultant who told us something totally different than she did. It felt like I was only running in circles with no idea of what was going on. It went from this amount to another and to the point that one consultant tried to take over everything from her without her knowledge. It felt like a complete mess. So finally after days of  being a pest to them I finally get a call saying we were denied and the reason being that they don't know. I'm completely disgusted with this company and I will never again have anything to do with them!


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I do not recommend Wells Fargo to anybody. I open a business account on 12/10/19. Since then the service that I receive is very rude, nonprofessional. I call 6 different time to make a complain and I keep receiving the same services. Every time I call is different policy. Every branch has different policies That's not professional. The last time I call customer service trying to find out about my account they hang up on me. The service that they give you on the branch also by phone is garbage.


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Applied in April for payroll protection loan. Get a different answer every week. They claim unbiased and first come first serve. Absolutely not true. Have spent 40 hours on phone. Going to move all 5 of my accounts.


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Apparently some was using my debit card to renew a rental. I contacted the rental company and they wouldn't do anything until the car was returned. I advised Wells Fargo of this and they issued me a new card and said I would be fine. Yesterday I wake up to a rental charge of $1300, which caused my account to now be overdrafted. 


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I called Wells Fargo and asked the banker, “If I open a debit account, will I have immediate access to my funds?” She told me I would. I went to the bank, told the banker I would be opening the account with a money transfer from a different bank, then asked her again if my funds would be available right away. Again, the banker assured me access would be immediate. After opening the account, I went to a fast food place next to the bank and tried to use my new debit card. It was declined. I went right back to Wells Fargo, where a mealy-mouthed banker told me, "Well it’s active immediately, but you can’t actually use it until tomorrow." If they try to charge me a $35 overdraft fee for this, ** going to hit the fan.


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Wells Fargo does not care about its customer at all. They will hang up on you and ignore any complaint made. I have had two case manager so far on same complaint. Now third one. They claim to care about customer but don't. We are just a disturbance to them. They fail to help at all or many don't and hang up on you which includes managers as well.


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This Bank to start off with spends way too much time talking with his customers and we're not talking about their transaction just social BS while there's just a big line forming at the bank. Today I show up at 4 which is their a new time of closing but usually if there's people in the bank they will let you in which I watch them do exactly that but when I reach the door the security guard wouldn't let me in although I just watched somebody not more than two seconds walking before me. 


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I have a small non profit that provides sliding fee mental health services to the Tucson community. I applied for the PPP money the morning after it was announced. Received email that there was no more money. 12 hours later there was no more money? What happened to the money? Well, it's been months later and NOTHING. Meanwhile my daughter, husband and 5 friends have been funded and all bank with different banks. They have a gym, construction company etc. One person was funded two days after applying. I've been with Wells fargo for 30 years but I need to keep my business. Very very sad.


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I went to the branch closest to my house to cash my check. All signs and online is says the bank opens at 9am. I got there right at 9am and sat in the drive thru for 20 minutes before leaving because they still had not opened. I tried to call the branch and got no answer, then tried calling customer service and got hung up on twice right when the call was picked up. I have been a customer since 2002 but will now be switching banks.


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I have been a loyal Wells Fargo client for at least 22 years. I opened my first home loan with them. They have made mistakes before but eventually got them fixed. Now, Wells Fargo has fraudulently changed one of my accounts without my authorization and they will not change it back. I have always seen the news about them committing fraud and stealing money from their customers but I was never in that category, until now.


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I have banked with Wells Fargo since they took over Wachovia Bank in PA. I moved to CO where their physical bank customer service was fine, but their call center customer service declined. Then I moved to NY. They do not have branches in upstate NY. There was fraud on my account that I caught by checking my account. They did not. When I called customer service they were rude and transferred me to the Fraud Dept. I was told they could not help me, I needed to go to a branch. This happened more than once. There are no branches in upstate NY. I felt they were not listening and did not care. I opened accounts in a local small town bank here in NY. They have notified me immediately of fraud twice and took care of everything for me. Wells Fargo never did this for me. 


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I cannot begin to describe the lack of communication from this bank during the PPP loan process. After two rounds of government funding, I got nothing from WF, despite applying in the first hour they had it open. All of my paperwork was in order, and my loan request was small compared to most. I’ve ended up missing out on this much-needed funding solely because of them - a blow to my business that could have been prevented if they weren’t basically criminals. I’ve already opened new accounts with a local bank. Good riddance.


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So, since this pandemic shut down walk in banking, Wells Fargo has not stepped up to the plate to help drive through lines. In addition to LIMITING daily hours (9.30-4.00), there is ONE person processing all 3 lines at my local branch.


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In this crazy time we are all living in you would expect your bank to have your back and be able to come thru. There are a plethora of customers spread over all of social media, including me, expressing their extreme disgust in this bank and how they have been denied for loans, charged over draft fees and have no access to their money. There are Veterans who are hungry and Wells Fargo is holding their check deposits for 11 days! They are people with small businesses who applied for loans and got the run around, meanwhile the bank approved the loans they would profit from the most and closed the PPP loans all together.


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On May 2, 2020, I needed to login to my Wells Fargo account. I lost my online Login ID and account number. So I called them. After almost 3 minutes of phone menus, I was put through into the queue. The robot on the queue told me the expected wait time is 25 minutes. There was no call-back option. I don't have time to be on hold for 25 minutes, listening to their music which prohibits me from working at the same time. So I hung up, and am simply not able to access my account. I plan to close my account at Wells Fargo and never come back.


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I became the new sole owner of mine and my husband's small business due to his passing. I have been trying for hours and for days to submit an application for the PPP through Wells Fargo. All of my personal and business accounts are with Wells Fargo and they have been for years. I cannot tell you how many times I have called customer service, however they do not seem to be privy to any info on this process. I understand that they can't do the actual entry... I just want to know why... I, as a female small business owner cannot get into the area to apply. 


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Very Rude and they don't care. Two reasons why. I ordered checks and never received them. Also, called Wells Fargo in Holmdel, New Jersey. Regarding charges on my account for using my savings card to many times. Corona virus. WE all had to stay home. I couldn't get out to pay bills so I used my Card. Nope they didn't want to hear it, bank charges and ATM fees and horrible customer service. After explaining to them that I have a savings account and I have always gotten cash out of ATM and I would pay my bills by get money orders, the reversed the fees.


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I wrote a check today to a painting contractor for completed work. The amount was $1,250.00. I wrote it out as one thou. two hundred fifty & 00/100 ---. I am fifty eight years old and I abbreviated the word thousand just as I have always done on every check I have written where the amount is $1,000.00 or more and I have never had a problem. I just received a call from the contractor who had waited for a long time in the drive thru line at the Wells Fargo branch I use only to be told that they would not cash the check because of the abbreviated word.


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Is Wells Fargo an international bank? No, Wells Fargo is definitely no international, we are in 2020. As of today Wells Fargo only has text message to verify identity. If you are outside of the US you won't be able to get that text-message, even if you own a phone such as a Google Voice or magic-Jack or any other service that is voice over IP, ALL OTHER BANKS ARE CAPABLE TO SEND MESSAGES TO ANY OVER IP, but they Don't? WHY? This issue is been reported since 2016. Check the following links of other people talking about the same situation **. 


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Stephanie ** is the worst manager I’ve ever seen in my 10 years of banking with Wells Fargo. She talks about others customer’s business, accounts, and their life. She vents to us customers about her own life and how she used to be in a sorority. I asked her a question about my account and she didn’t even answer my question and just avoided it completely. I’ve seen her yelling at her tellers, telling them that they're a waste of space and treating them worse than an animal without the physical abuse. What is Wells Fargo EVEN THINKING making her manager! I see her yelling at the teller and telling about other teller’s business to customers. She’s Completely power tripping! 


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I am a long time customer of Wells Fargo and have a business account and a personal account with them. I qualify for a PPP loan. I applied about three weeks ago and was given an automatic message stating that I was in queue for Wells Fargo and would be notified when they would accept my application. I got an auto-email saying I could apply last week. I filled out the application no less than seven times. Each time, the application was not allowed to be submitted (i.e. rejected) because they claimed that the name of my business was not correct.


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I have been a customer of Wells Fargo for many years. I am a small business owner -specifically a healthcare provider. Aside from caring for my patients during this pandemic, I had put my faith in Wells Fargo that they would submit my application for the Paycheck Protection Program to the SBA before the funds ran out on April 16, 2020. Imagine my surprise and utter shock to receive a notification from Wells Fargo that they failed to process and submit my application on time! As a healthcare provider I was counting on this money to help pay my staff and keep my office open during this pandemic crisis. Due to the incompetence and heartlessness of Wells Fargo bank I am now left out in the cold. 


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During these trying times, you would at least hope our financial entity has your back. Well, WellsFargo can't because their team is so unprepared and their system is so behind. Not only is WellsFrago the most technologically challenged bank out there, but its employees are by far the most disconnected, having no interest in resolving or helping callers. I have been on hold for a total of 45:39 minutes and finally got a human to pick up the phone but guess what? I have been transferred to another department. Come on WellsFargo, if your resources are limited and you have less personnel, does it not make sense to have the people answering the phones help with all matters? This is the second time I have to call and it is also the second time WellsFargo fails. I will be moving my accounts which I have had since WellsFargo was First Union to another bank. This is where my loyalty ends.


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After you open an account, you actually need to go to a branch to verify your occupation or your account will be closed in 20 days. There's NO BRANCH in my state, and nothing you could do to avoid the account closure. So I have to cancel my direct deposit to avoid a returned check... Really bad policy. Such a waste of my time and efforts.


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Wells Fargo has extremely poor customer service, but their supposed fraud department is operated by persons with the true art of being unprofessional and skilled at having extremely poor customer service. You wonder if they were trained at all. I had my account hacked and am pretty sure it was from inside WF. When calling their fraud department they treated me like I was the criminal. They also blocked me from all online activity. Even when trying to complain to their customer service I could not because they blocked me from logging in to do so. If you have WF, get all you money out. If you are looking for a good bank to work for you, disregard their big name and keep moving along.


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I am very, very angry. I'm going to take this viral!! On Monday, April 4/6/2020 I contacted Wells Fargo to dispute pending transactions charges from Target. One was for $71.10 and the other was for $23.73. They had NOT yet been posted to my account. I went through the dispute process and was ASSURED I would NOT need a new debit card. I was pleased with the call. Which by the way I was on hold for 40 minutes!


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I am a 66 years old retiree. I have banked with Wells Fargo for over 22 years. During my working years, I managed to save some money in an IRA account with Wells Fargo. I also have a brokerage account there. With the Covid-19, I saw the value of my accounts plummeted 90% which triggered the minimum balance requirement switch. I was charged $30 per month fee for having accounts there. This is adding insult to injury. I can't afford this fee so I closed the accounts. Now they are charging termination fee of $95 per account. With already very little money left in my accounts, this is a big blow to me and my family. This bank has no conscience. While other businesses are helping out those who are affected by the pandemic, Wells Fargo choose to use it as an opportunity to inflict more pain to its customers. I made a big mistake banking with them for all these years. The termination fee, is it even legal?


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It's a long story but I was a victim of fraud and a PayPal was the conduit for which the money was transferred (Not PP's fault). I attempted to contact PayPal but, of course, you canNOT get in touch with PP to speak to a living person immediately (but PP did contact me eventually) so I opened a Declined Payment case with PP and then contacted my bank, Wells Fargo. Well, the PP charge hit my WF checking account/transaction on a Saturday P.M. and on Sunday, I was on the phone with a WF Banker/teleagent. To WF's credit, WF did block the "ATM/Check Card" transaction for which I'd given PayPal years ago. I do use PP for my eBay payments and it's all been good.


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Tried getting into my banking account. BUT they have instituted a new security measure. DOESN'T WORK. Trying calling customer service. I was advised there would be a 25 minute wait. On the phone??? Tried emailing. Cannot email without signing on. Can't sign on because their "new" security process does NOT work. I have had prior negative experiences with Wells Fargo since joining them last year. When my CD matures in a week (hoping they'll even let me contact them) they will NEVER see me again. They attracted me with their CD rate. They alienated me with their complete lack of customer service.


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Our credit scores are in the Excellent category with all 3 credit bureaus. We have steady retired income but Wells Fargo denied our Personal Loan Request saying we need to approved our Credit Scores which are already in the excellent category! During this time of uncertainty due to the Covid-19 situation Wells Fargo DOES NOT care about its long time customers like us (over 20 years with Wells Fargo). We have a perfect 100% payment history, no judgements ever, no bankruptcies ever and an extremely clean credit report with all 3 Credit Bureaus. So we have decided it is time to close all our accounts with Wells Fargo and use our Credit Union for all our banking needs. So sad but Wells Fargo should not be given any Federal Government help because they don't want to help their great customers.


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I applied for a mortgage and locked in at an interest rate of 2.97%. I told our loan officer the reason for buying the house and all the plans that came with it. After about 6 weeks, right before closing I received a phone call telling me that the property needs to be treated as an investment property because my daughter lives there and I don't live there myself. The interest rate jumped up to over 4%. Since they knew from the very beginning who buys and who lives there I truly consider this wrong information and cheating. This bank is not honest and I would not recommend it. It is the second time I do a mortgage with them and it will clearly be the last time. I will switch after this is over!


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Created my checking account when they had a promo. This was back in August. I was supposed to get my promo bonus money a few months later and even messaged them multiple times to make sure I qualified for the promotion still. Of course they reassured me and told me I qualified and just needed to wait the necessary few months to get the money added to my account. Suddenly, they told me I needed to give me 60 days to add the bonus to my account. Then they decided I didn't meet the qualifications for the bonus. Then they decided they needed to forward my case to the promo division to look at my case. Suddenly, it's been almost a year and then finally I get told I won't be getting the bonus. Really nice of them to string me along and keep my money in their pockets for so long. Will never trust Wells Fargo again. AVOID


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WF customer service is testing American patience by consistently getting worse. It is the desire of WF management to see how much people will tolerate prior to moving to another bank. For long term customers like myself this is a horrible problem. Example - I ordered a RSA security device that did not arrive in the 5-7 business day window (5-7 business days, really? The device could be placed on the back of a small donkey or horse and get to most places in that time), Using the online secure messaging system I waited a day to get this response - "We apologize but we cannot answer RSA questions via secure messaging." What is secure messaging for then?!?


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I've been banking with Wells Fargo for a few years now and it seems if I may need to take my business else where. I have direct deposit from my employer. My direct deposit is held until 6am on my payday. Never once does it show "pending deposit." Basically just pops up every other Friday at 6am when actually my direct deposit is sent into WELLS FARGO the Wednesday before. They hold deposits up until the very last minute to earn interest off of your paycheck. On Friday April 3rd after calling 3 different times and hold times well over 45 minutes each time I finally got to speak with a real human.


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Trust me it is worth reading.. Today Friday I entered the Drive thru at 2:05pm, while waiting I filled out withdrawal slip & attached a note with I needed to w/d. Banker-refused to do my transaction. I accidentally said the F word. I hold my horn on waiting for one of the 3 people helping outside. Michael ** comes to my car (extremely nice man). I told him the above, so he walked into branch via backdoor to tell teller TY. I wait and wait, teller returns my ID & the envelope had $2797 CASH. What?? That is not what I ask for (multiple times). 


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I called today to get the balance on my account. So it could be paid in full. I was on hold for over 30 minutes. The female came on and said wrong Dept and transfer without saying, "Do you mind," or anything. I was put back in queue only. After 35 minutes a recorder came on and said mailbox is full, transferring to operator. Then a recording came on and said, "Sorry. No one is available," and then transferred me to a recorder than said, "Mailbox is full and no one is available to answer your call." This was at 1:30 pm on April 1, 2020. Wow that is so business to do to your customers. Thank God I won't be doing any further business with WellsFargo. If someone asks me about your company I’ll tell them to run the other way. Again I’m glad I’m finished with Wells Fargo.


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This Wells Fargo Branch has very poor attitude & is quite condescending. Not a pleasure to deal with. The tells are always very nice & pleasant. This branch doesn’t represent Wells Fargo very well. If I didn’t already have an account, I would not have an Acct based on this branch alone.


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I'm a user interface designer for a living. I can tell you from experience that everything on the Wells Fargo website is confusing and purposely designed to ensure a terrible User Experience. I just need to log in to my account to pay my bill and the only way to do it is to call them and provide them my bank routing number.. If I didn't just so happen to know that, there would literally be zero way for me to pay my bill or log into my account which means I'd get hit with a late fee. The error message, the password reset, all have design standards but Wells Fargo ensures to stay just vague enough on all of these to maintain confusion. This is what's know as "Dark design" and given Wells Fargo's past, I truly believe that this is design on purpose to ensure that you as a consumer fail or give up. I'm currently on the phone with them going on 40 minutes.


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I just found out that Wells Fargo is charging me $120.00 a year for a checking account. My direct deposit is not enough to get free checking. I was never told that this was going to cost me that much to have a checking account, looking for a new bank.


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My husband went to cash a check he received and there was an issue with the check. Wells Fargo treated him badly, blaming him for the check issue!! They were so rude to him. Unacceptable!! It will be a blizzard in hell before I ever open an account with them!!


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Beware of Wells Fargo. THEY STOLE MY MOTHER'S MONEY. THEY HAVE NO CUSTOMER SERVICE. THEY DO NOT CARE ABOUT THEIR CLIENTS AND CUSTOMERS. Save yourself money and aggravation and invest with another bank. Read the following: My mother is 96. She had a check sent from Constellation Energy for $290.64. She misplaced the check. Constellation merged with Wells Fargo. I went to my local Wells Fargo branch and spoke with Rafael **. He called the main office. They told him to fax a copy of the check, a letter from me, and my power of attorney, and they would replace the check. They lied not only to me, but to their own employee, Rafael.


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After discovering for myself I have been getting screwed over since 2012 I decided I've had enough. I closed my IRA account. The very next day I was charged a $125.00 cancellation fee. The only smooth process was them charging me the $125.00. The Advisor told me it would be 3-5 days to complete the process and have the funds in my bank account. I have been calling every 2-3 days for 2 weeks asking where my money is because it hasn't been deposited yet. I will be closing all accounts once I get them to give me My Money! I am considering contacting our State Attorney with a consumer complaint.


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Today for the first time I called Customer Service to inquire after 4 months opening the account. This is regarding my new checking account Bonus. I called and after waiting for 10 to 12 minutes I got a chance to talk to a representative. He heard my inquiry and asked me to be on a brief hold. After 10 minutes he said he is waiting from his supervisor message and again I was asked to be on brief hold for another 10 minutes.


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I have been using the Bill Pay service for 3 or 4 years. It is super easy and you can see your new balance the next morning. Now, all of a sudden, it takes several days before you see your new balance, allowing time for someone on a tight budget to make a mistake and overspend. I do believe that is the intention. Wells Fargo is up to its dirty tricks again. Looking for ways to foul people up and fee them into the poor house. Shame, shame, shame on Wells Fargo.


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I was original with Wachovia so unfortunately, I inherited Wells Fargo through default. Oh wow where do I start. For one their customer service representatives are rude and incompetent. I called about a charge I disputed from a merchant in November, I sent email communication with the merchant and myself, pictures of the the issues that was in question as well as phone records of me contacting the merchant several times, a picture of the receipt where I paid for it twice, all this information was sent to Wells Fargo. I then get a chargeback from the credit with all the evidence given the rep advised me that Wells Fargo Lost the case and showed proof of the delivery. 


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I have been banking with Wells Fargo for years and recently have had the worst experience trying to get financing for a residential home. After they have wasted about 4 weeks of my time and telling me it looked great for a loan approval, 3 days before closing... They denied me. I have other mortgage companies competing for my business but I thought it was best to stay loyal to this bank. The worst decision ever!! Please dont make the same mistake I have made and find another place to give you finance... Wells Fargo you are a big disappointment. I will be closing my accounts with you and taking to a more reputable company.


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I called more than 10 times, stayed in line waiting for a long time explaining my problem to more then 10 people but still my property insurance is not paid. I submitted my paperwork in 3 different ways but still my problem is not resolved. And the insurance has to be paid by Wells Fargo with the money from my escrow account. This bank is just a scam and I hope I don't have to work with this bank anymore.


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I have nearly an 800 Credit Score and was denied a credit application due to low usage on my cards. I’ve built my credit up and basically this company punished me for being too responsible with my credit cards. I wouldn’t recommend this company to anyone.


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I was three months ahead on my auto loan called for a pay off and got a pay off that was more than my principal balance. I talk to a customer service employee. They told me the reason was I were ahead on my payments and Wells Fargo wanted their interest so if I waited till my next payment was due it would be the same as my principal. So when I called back to pay it off I was then told that she was wrong and my pay off is almost $500 more than what it was and it was my problem.


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I had a few fraudulent charges on my account. They gave me a provisional credit then they reversed it the next week. There was a charge on there saying that I donated to a charity in London. I did not donate to a charity in London but apparently anyone can just zap a charitable donation out of your account whenever they feel like it and you can do nothing about it. I have only been banking at Wells Fargo for 7 years. It’s been one problem after another. If they can not protect my account then I have had enough. It took 3 minutes to canceled my account over the phone. Good bye and good riddance.


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Wells Fargo has an interesting algorithm. I have to report my dates of travel to make sure I don't lose access to my account, and 3 times in the past year they've found reasons to cut me off from my account for the exact duration of my trips. I've been stuck in England, Germany, and Thailand on important trips with NO access to my checking account and no way to fix their error.


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We were solicited by our bank Wells Fargo via mail to refinance our home. So my wife contacted the Loan Officer/Jeremy. My wife explained that we had been told in the past that we had to many loans, but he assured her that if all was fine on the account and we had good credit, there would be no problem since this is our primary residence. This loan process began on July 24th and ended on October 31st. We were denied the refi!


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Wells Fargo is a very known bank and lender, while the opportunities they provide are great they come with lots to them. They charge monthly and annual fees on just about everything and those can add up quickly. They charge a $5 monthly fee just to keep a savings account.


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I was in a motorcycle accident and haven’t been able to work for almost a month. I finally got my insurance check and deposited it yesterday. I was told as I have been overdrawn 5 times in the past six months, that the funds would not be available for 9 days. After already charging me $35 per event that I was overdrawn, they will not allow the funds from a national insurance agency to be available EVEN IF THE FUNDS CLEAR BEFOREHAND. Wells Fargo knows my situation —bills unpaid, out of work, etc. They are not even willing to release a portion of the funds. I’m going to try and find a smaller bank that has people that actually deal with people and real life situations. The people in the bank are actually very nice and “courteous”, but the bank and its policies are cold and ridiculous. Goodbye Wells Fargo.


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IRA Deposit made out to Wells Fargo took 3.5 weeks to transfer, Locked brokerage account during high trading periods, have 2 other trading accounts with other brokerage firms, they do not do these shady things.


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I became a customer in 1973 and witnessed in become poorly run. In 1973 I would have given it five stars. It has become too big with two many layers to provide a good customer service. Its multi-billion penalty from the Banking system was well-deserved. It needs to be broken into pieces and absorbed by another well-run bank.


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On 12/09/19 I took out a cash advance. On 12/11/19 I paid the money back. I expected the cash advance fee and the interest for the first month. To make a very long story as short as possible, here it is 2/21/2020 and the bank still has my case in resolution. When I called in January to see why they were still charging me interest, they said because the cash advance had not posted on the statement, that my payment did not get applied to the cash advance.


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Wells Fargo online banking is a joke! I made extra payments and then some principal payments to my account. You cannot tell what's what now and where the money went when you sign on to your account. I finally went to get help at a branch and the person helping me was rerouted to another dept which in turn wanted to route her back to who she just spoke to. It's an ongoing game and wells fargo is a JOKE as they are always in the news! No one at the 800 number will help you. They just reroute you and you waste most of your day trying to get something fixed that is their problem that they own.


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I  made a payment for February and they call to state the payment is late if we don't pay today.  We tell them that we made the payment on the 7th and they lost the payment in a holding account. They refuse to reimburse us for the added stress and frustration that they bring at least once a year with mistakes like this. I stated I wanted to be reimbursed in a reasonable way, ie. remove the interest from one month for the mortgage. As usual, they say they can do nothing for me like that and ask, "Is there anything else I can help you with." This is not the first time they have done something similar and today was the last straw. I am selling my house and moving just to get away from them.


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My wife received an offer for $400 to open an account. We tried to do this online, and it said we couldn't. We went into a branch and got it open. After we set up our direct deposit, we tried to set up online banking so we could transfer the money after it was deposited. Once again, it didn't work. We hand to call. After 15 minutes of being on hold, the person answered and ultimately told us we have to go back into a branch. Now we are back to a branch to close the account. We have explored many other FDIC'd insure banks online and were able to open and get things set up very quickly and easily. How is this bank still in business? Also, they are the only bank that has fees for a checking account. So stupid. Do not bank here. Ever!


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Very poor telephone service. Advisors (the ones I spoke to) do not know how to speak. They speak at the speed of sound, very mumbled speech and the primary objective being to follow a script and get the customer off the phone asap.


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After being told by a WF rep as to when I should make a payment, I found out that my payment was actually late by a couple of days (the rep gave me the wrong info). I was then charged a $38 late fee on a $51 minimum payment due. They refused to waive the fee. Worst bank ever. They deserve all the bad press they get. Stay away.


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I feel terrible that this bank denied me a normal checking based only on my credit score. They showed me an account to open that had delayed deposits and no mobile checking. What a crappy bank. I've never been so mad that a bank would deny a $9000 deposit. I guess they'll never have my business. I have a current bank account but there are other better banks than this place.


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I'll keep it relatively short and simple; I go to my local 7Eleven to grab some Swishers, I pay 10 cents out of pocket and the $1.31 remaining came out of my card WHICH HAD $1.40 of balance. So then I wake up, hoping that a transfer came in from someone close to me so I can go out searching for jobs using that money as fare for the buses. I found that my account was mysteriously now overdrafted by $6.41, and I was told by the rude and sarcastic employees that the charges were correct, despite my attempts to dispute multiple transactions. I won't be carrying out business anymore with Wells Fargo in any capacity, this is the 5th time that my account is overdrafted COMPLETELY out of the blue.


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I had an unexpected expense come up and ask for an extension of my loan. Keep in mind that I have been banking with them for over 25 years plus I have never missed a payment or been late with a loan payment in the five years of having this loan. They could not tell me after two phone calls if they could extend my loan or not. They said I would have to call them back after the unexpected expense had been taken care of before they could make a decision regarding the extension. I found this very unsatisfactory after all the years that I have banked with them. I will be closing all my accounts with them and find a bank that can relate to the needs of their customers.


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I opened a claim on a charge I intentionally put through with my Wells Fargo debit card. However, I realized I should have used a card from a different bank. So, I explained it to an agent at Wells Fargo claims department, and he was very helpful. He even sent me a follow up email saying that they take this matter very seriously. I was told that I will be getting a credit back into my account for the charge I put on mistakenly. I called back today only to find out that another claims agent wants me to withdraw the claim. How can a bank have different opinions and ideas about the same case depending on an agent? Banks should be a lot more organized, and accountable. If my claim was not the kind of claim they were going to handle, then how come the first agent was so helpful in replying that I'll get a credit in three business days, and even follow up with an email with a claims number?


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My experience with Wells Fargo was my worst experience with a financial institution that I ever had, and even having a great credit on the 700s which I am always careful with my credit and the reason being that my 2 business were newer business. I contacted Wells Fargo in Tualatin Oregon and worked with Sylvia **. This lady with all my respect do sent have a clue of what she is doing. Never a follow up, I always had to be chasing her to get answers. I was denied credit supposedly because my 2 business were newer. Again I have great credit and own my home free and clear and even asking Sylvia if they can use my home as collateral, my house is worth about $700,000.00 or more. I believe I was turn down by this institution Wells Fargo because I am a hispanic man. Why would I need Wells Fargo if I had enough cash on hand? This happened last year and by now my 2 business are doing better and I don't need this horrible Wells Fargo anymore.


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I have been a Wells Fargo Customer for many years. Trying to re-build my credit, I received numerous letters from Wells Fargo with authorization numbers, intentional misleading me for a credit card. Finally applied and was denied. My credit score dropped 15 points.


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I was notified on 2/3/2020 by Wells Fargo fraud department that an individual impersonating me in NC, I live in NJ, had attempted to withdraw funds from my accounts. He made the attempts at three different branches in Greensboro. I learned this individual, a man, I’m a woman, had my bank account numbers, a driver's license with my name on it from SC, and was able to provide them with the last five numbers of my social. Identity fraud. Aldo, thru an ACH, money was withdrawn electronically from my checking sent to an individual's name. 


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I am not a fan of writing reviews but I have to bring this up for everyone so that you are aware of how Wells Fargo ruined my life and you think about going there before banking. In May of 2019 Wells Fargo Claimed they had not received my monthly Payment for auto loan. As for over 6 years I made my payment on time. I mailed my check in the envelope Wells Fargo sends us. I had never had a 30 day late payment in my life on my Wells Fargo account or any other account. My credit score was Excellent and with excellent payment history in the 780s. When making my July payment Wells Fargo alerts me that I was 31 day late claiming they had not received my payment. Unfortunately a lesson learned I do not follow up on my payments every month going onto my bank to see if checks were processed.


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3 times they've voided my card without notice. 3 times they've sent me a new one. 3 times they've made me come into a branch to get a temporary card. 3 times they've ruined my life. So I order the SSD days ago. It doesn't come in. I check Amazon... "Please update your payment method." No.. NO!!!! I check the mail and thank GOD finally the damn card from Wells Fargo.


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Today I accidentally made a cash advance from my credit card to my savings when I was trying to transfer from my checking to my savings. When I realized this error, I immediately called Wells Fargo to ask them to cancel this transaction. They told me that they could not do this and I would also have to pay interest on the advance. I asked how that was possible when it was an honest mistake. The first woman I spoke to told me she could look into waiving the fees if I paid back the cash advance plus the remaining balance on my credit card on my next payment. I asked to speak to her manager and the executive I spoke to told me there was nothing they could do and I would need to pay back the advance at the end of my billing cycle. I asked her why I couldn’t pay it back immediately so it didn’t look like I wanted this transaction and she said any payment I made would look like a payment towards my balance and not the cash advance.


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Wells Fargo has low-level people in the branch who call the back office for everything. The back office people have scripts and have no interest in understanding the customer problem and the bank branch staff has no interest/ability to explain the problem. Customer satisfaction is not an objective. Compliance to bureaucratic rules is the only objective for the branch and the back office people.


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Wells Fargo is the most worthless bank. I have been their customer for over 3 decades. If I didn't have so many accounts, I'd switch in a heartbeat. Calling the local branch office gives a customer zero information. I understand and appreciate practices that make giving information over the phone difficult, but when I know every password and secret code and SS number I don't understand why the local branch can't answer a simple question: Was a specific check cashed? Instead I got transferred to the 800# from _ell and have now been on hold for 20 minutes. 


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I have been trying to get my money refunded for over 4 months. I have called several times. I have never received a letter nor a phone call or a voicemail. They have accidentally closed the escalated report with nothing on the report stating why and now they have lied and said they tried to contact me several times for the second time the case was opened. This will be the third time I am opening this case and cannot even go to a bank to speak to anyone. I want you to know that I am buying a house and I always planned on going through Wells Fargo (customer for 15 years) and I will no longer be going through your bank so you just lost money. I started my lending process on Monday with another company. Very frustrated. Aggravating!! I will also be closing my account.


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I've opened Wells Fargo checking account on December 31, 2019. I had no idea that the scam with the double accounts continues. On January 21st, 2020, I finally decided to enroll in online banking but was not able to do it. I called the support, and they opened the case of deleting the second account. On February 1, I tried to enroll again, but no luck. So, I called the customer and technical support, and they said that they are not able to remove it, and I have to go to the office. Such a waste of time and now, I am afraid that this fraud Wells Fargo bank has all my information, and God knows what they will do with it.


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Pretty sure this so called "Program" for veterans is just a publicity stunt for the otherwise known "Criminal Bank". They claim to have a program for transitioning veterans to show different lines of business and training, but when you apply they say you don't have skills the bank is looking for. What about a Bachelor in Accounting doesn't give you a foundation to work at a bank? Then, they keep you in waiting and you have to ask for a programmed response. Great way to show veterans value by dismissing them with an automated response. Suppose I should get more background on how to steal from my own customers (insurance dept, etc..), or market manipulation??? Thanks for wasting us veterans time.


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It’s Bad enough that Lissette ** branch manager at Altamonte Springs allows her staff to be rude to customers, MARCO ** area Manager totally ignores voice mail messages and CYA is the business practice of choice there. This is the bank that I was closed by Florida Lottery, when you win and have to get a check cashed they send you there. No problem.. At the bank they require 2 forms of ID. I gave them a Fla drivers license and a credit card. They refused to accept it because the credit card was not signed. I supplied 9 MORE forms of ID including credit cards WITH my picture on them AND PICTURE IDs from hospitals that I work on.


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Stay away from this bank. They are no good. They closed my personal checking for no apparent reason other that I received a letter that I had received an unsolicited money wire. One year later they closed my charge card. Never paid them late. No explanation. If you want a big bad bank you found it.


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I’ve waited a whole week for my new credit card to come in the mail and it has not arrived yet. I already have an account with them. I should already have been approved to get a card and should have received it already. I have to get my groceries soon. I have a life where I NEED to use my card. I can’t sit around and wait for it to come. 


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If I was able to give 1 star on this Wells Fargo company I would, my ex-friend had me cash a check as a 3rd party and the check was fake. All Wells Fargo did was blame me and say it was my fault that she cashed a bad check, customer service center did not care, they kept putting me on hold, was yelling and downright rude. They do not care about what happened, they lie all the time about this issue, my ex-friend committed a crime, and the let them get away with it. People would be better off dealing with a credit union then Wells Fargo who cares nothing about people's issues, they also back in the summertime lied and said that I was trying to take money from my dad, they also reported me to adult serve. They just continue to lie all the time.


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I got scammed through using PayPal and inquired if it was possible they could help me, though I didn't think so because they never do. They could have just said 'no.' Instead, it took 3 people to think. One said they were going through my Paypal account and the other persons' and couldn't find the transaction. (Which shouldn't actually be possible. They don't know my password). So I send Photobucket links since you can't put attachments in the message. Then I got someone who apologized that the messaging system doesn't allow attachments. It wasn't an attachment, it was a photobucket link. Copy. And. Paste. It took the last person to finally tell me they can't help. I am only staying with them because otherwise I will have to rearrange things with my Social Security account, my new job where I haven't gotten direct deposits yet, and change all my checks and credit cards. So, basically current convenience.


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I called Wells Fargo in Westgate location in Spartanburg and asked if they notarized. The lady that answered said yes and that it was no charge. She then asked what did I need notarized and I told her an I-9 form. She then said yes we can notarize that for you. So I got into my car and drove across town to the bank. The clerk walked me to her desk and stated they don't notarize I-9 forms. All employees should be trained on the same information and not say one thing to a customer on the phone and say something different in person. She wouldn't even look at me when she was talking, she looked everywhere but at me. This whole experience was very unprofessional.


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My husband has a 401k account with Wells Fargo and getting any kind of online service is an absolute nightmare. We called customer service in order to access his account online. We were passed along to several people and not only were they unprofessional, they were uneducated about how to use their own system. After an 1.5 hours they still could not figure out how to use their own system and told us to go to a branch. They looked up the branch info and got the locations wrong. My company uses Fidelity and let me tell you they do not miss a beat - awesome, fast customer service all the way!!! I recommend that those with Wells Fargo accounts switch so they do not have to continue getting nightmare customer service!!


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I called because I had a question in regards to business wire transfer. The lady said that for business I'm allowed up to 10k a day. I told her that I had an RSA key which allows higher daily transfer and that I've done transfer with this key greater than $10k in the past. She argued with me and said that I had to go into the store and get an upgrade. I said it doesn't make sense that I needed an upgrade because I was never prompted for the code this time. I asked her if she could check my account and she hung up on me. I've called many times in the past and spoke with a business rep and have never been treated this way. I am a customer at WF and have been for a very very long time. This person who handles customer service, should not be in customer service.


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I took a loan for a home by Wells Fargo and that very same year I paid off the loan. Nearly 3 months later I got an email saying my check for escrow was going to expire. I was none the wiser because I never got any mail from them regarding an escrow check. On the phone I gave them my personal information and asked if they could simply deposit the money directly into my bank account. They said no because my bank account doesn't have my co-buyers names on it, and they cannot verify that it is even my account because it is not a Wells Fargo bank account. I asked if they wanted to do a three way call to verify we are all us, but they said no. They know my co-buyers are in another state than myself and continued to ask me to sign the check with them. They then said I could have my co-buyers notarize a document giving me permission, I was the primary loan holder, to have the money.


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Wells Fargo refused my cashier’s check deposit at the teller's window. Their stupid excuse is: “We cannot verify it". It took me 30 ** minutes to call Suntrust bank and get the branch manager to verify It’s a legitimate check. What a waste of time. NO wonder their earnings numbers were very low. If it wasn’t for my established online banking bill payments and the Prime -2 line of credit that I had from Wachovia I would have closed my account without hesitation.


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I put 5000 dollars in CD in Wells Fargo and now they are gone. No records, no account number. It was 10 years ago in auto-renewable CD, but I could never think that they would just steal the money like that. Money didn't go to the government either where I would find them otherwise.


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I had a direct deposit from social security that Wells Fargo kept my last deposit to cover a overdraft which is in violation of federal law per the 9th district court and wells fargo said that they didn't care. They weren't going to release my money to I guess they think that the law doesn't apply to them.


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I needed to deposit a cashier's check into someone's account, I had all the info I needed. I was told by the clerk that my bf was scamming me and relationship was a fraud and that I should run. I wouldn't recommend this bank to anyone. I'm contacting my attorney to press charges for harassment. Wells Fargo sucks and is the worst bank around!!!! Avoid them at all costs.


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I have had my Wells Fargo account for 15 years. I chose them at the time due to the availability of ATMs, but after ATMs became less relevant, I stayed due to not wanting to go through the hassle of changing direct deposits and automated charges. My wife and I have always been excellent customers with a large savings account and a credit card that was paid off monthly 


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I made an overpayment on my credit card account in an amount over $2500. Once I realized what had happened I called for a refund check for the over payment. The payment made was to pay off the balance of may card. When I called to ask for a refund check I was told that it would take up to 30 DAYS to receive the funds. We live in the year 2020 and electronic banking. What in the world could take up to 30 days to “research” the amount before refunding it? As most people know the banks hold onto your money in their accounts for extra time to make interest, OFF OF YOUR MONEY. Needless to say I will never use my Wells Fargo credit card again. There are plenty of other banking systems out there that do all the same things as Wells Fargo and have a lot less hassle. I can see why Wells Fargo gets only a little over 1 star for their services. Seems like they are going by the play book of Bank of America.


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Heather who works at Jupiter Buckingham branch in Garland TX did our notary. She provides good customer service and very professional. This branch has friendly employees including the tellers. I highly recommend this bank.


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I am out of country and this massive bank cannot get me back online, saying they need to text me but cannot text me here and will not email me because to send me a code via email would make for a security threat. WHAT a crock! I just got my password changed online while abroad but cannot get a code? Try calling for help but have a pillow, water and be sure to use the restroom ahead of calling, as it is interminable. The very first business I will conduct when returning will be to close all my accounts there. This troubled bank with a history of illicit activities should be really trying to work on image, but not so. You have been warned.


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When you have a debit/credit card you tend to spend money or even send money to friends/relatives. Wells Fargo your sales team is amazing, I must say, however your actions speak louder than your words. I have been a member with this bank for 1+ year and I sometimes get fees of $15 for too many online transfers from my checking to savings. My boyfriend, (also a member of the same bank, as we signed up together because you guys said we would earn an extra $200 and then when the $200 never came you said “this expired the day before you signed up. I’m so sorry about that”. Again actions speak louder than words.) is a better saver than I and never ever gets charged with fees.


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If you are ever going to stay overseas for a length of time, please don't use this bank. They will block your ATM bank card without you knowing it. It has happened to me twice. There are no Wells Fargo branches overseas. The help online is the worst. You will starve for a week at a time, I did. They rarely respond to emails and when they do they have no clue as to what is really going on. If I return to the US I will immediately close my account with them and go with a more professional bank. I could easily fill up pages and pages of complaints against this bank. Too bad I had to give it a star rating otherwise I wouldn't.


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Most reviews are written immediately - before you get to see how a company really operates. Well, after a few months illegal late charges kept cropping up on our monthly statements; and in every instance they removed them advising "unknown reason". After the continuation of these illegal fees - and their reversal of them every time - we are leaving. The illegal fees aren't a mistake, they are part of an organized and orchestrated illegal activity this bank is involved in to illegally bill their customers purposefully. I can forgive mistakes, but this bank engages in knowing illegal behavior with the hope only a fraction of their clients see their charges.


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My husband and I received some money from family members when we got married 2+ years ago at 18 years old. We booked a honeymoon to Memphis, TN but quickly canceled the honeymoon not even within 24 hours of booking it. We were told they would open a case for the refund and in the meantime were refunded the $1,600+ that we spent. A week or two went by and we got a call from Wells Fargo saying we owed them $500+ dollars because the company's refund policy was different and you didn't get 100% of the funds back (not even after only 8 hours and then cancelling). We were threatened many times and saying we were going to jail if we didn't give them their $500+ dollars back. 


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I've been a long time Customer with Wells Fargo and have had an outstanding account. I've always had a large amount of savings and Checking has never been an issue. I received a letter sating they were closing my account and I can't be a customer any longer for "Business decision". I now have to change everything during the Holidays as well as my companies financing etc. I'm at a loss for how a company can do this to its valuable customers?!


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I accidentally made 2 payments on my card and called Wells Fargo customer service up to ask to have one of them cancelled within 5 minutes of mistakenly making the payment. They informed me that they could not cancel the payment and it would have to be processed and only then could they reverse the payment, which could take 11 days. Most other banks will cancel the payment immediately and no further action would be needed. But not Wells Fargo. They said that they would have to let the payment go through (1 day), then they would reverse it and it would take up to 11 more days for it to be refunded to me. Why is that? Most transactions in today's world can happen within a couple of days yet they can't do that? This is ridiculous and shows how bad their "processes" are that they can't immediately cancel one of the payments.


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I have submitted everything that was requested from retirement services on time. Although I’ve received my paperwork two weeks late I was told by representatives that the paperwork was sent out on December 5. Did not receive it until December 15. I’ve called to speak to another representative. They sent out another packet for me to fill out again on that Friday. Saturday morning I received both packets so they have everything that was requested from me. Then I was told that it takes five business days to make sure all the paperwork is turned in and right order to process. I have explained that this is the finances that I would be using to cover some late bills that me and my wife had. Most importantly to cover my kids Christmas this year because we had some financial difficulties paying some other things off. 


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I am the outgoing Treasurer of a car club. My term as Treasurer is over. The new President and new Treasurer and I drove from three different corners of the Valley of the Sun (Phoenix area) to meet at a central Wells Fargo bank location on Saturday to take me and the outgoing President off of the club checking account and add the new President and new Treasurer. There was no business banker at the central bank location, so we had to find another branch that had a business banker available.


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Wells Fargo mistake causes me to be overdrawn $470.00. Four days later still no response. Now I have no means to travel to the family for Christmas. No wonder Wells Fargo has worst reviews in the industry and are always in trouble with the government. Bunch of crooks need to be exposed.


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Went to Wells Fargo to deposit money in a friends account so they could go Xmas shopping for their 2 young girls. I tried to deposit cash and the bank said they do not accept cash from a none bank customer. What a stupid rule, of course I would never become a Wells Fargo customer because there is always a long line.


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If I only have 5.00 in my account and I go to purchase something for 5.01 my card is declined which is cool cause it's not in there! Although you let some hack job make a atnt payment that I did not authorize for 198.00 pull it off my card even though there was only 35.00 in the account! This was not done through a routing with an account number a.k.a. electronic check, they pulled it straight off my debit card!!! When I asked how that could happen the lady told me it's at the banks discretion! They also made it a reoccurring transaction!! So my question is how does a bank decline the same card if you go 1 cent over but lets someone in Dallas Texas pay their phone bill with it for 198.00 with only 35.00 in there!!! It's at my discretion that I am going to be changing banks very soon and like y'all told me I have to deal with being overdrawn near Christmas for 7 to 10 business days.


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Dear Wells Fargo. I made a charge on Friday night. The charge went thru without an issue. On Saturday without notifying me till 1:30 in the afternoon you overturn the charge. I approved the charge via text but rather than you releasing the funds to the party, I was notified that I have to have that party put the charge through again. If this had happened when I made the charge on Friday 15 hours earlier I would have had no issue but now I have no idea how to get the money to the recipient. It was a fundraiser event for a friend.


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I have since 2011 with Wells Fargo and on this last 2 years they have become really bad. For one overdraft they charge me 35 for each the transactions that I did before. I call and they told me that I dont qualify to get a refund. I WASNT ASKING FOR A FAVOR. I WAS ASKING FOR MY MONEY BACK THAT THEY TOOK FROM MY BANK ACCOUNT.


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WF, at the last minute, got another appraisal which was 25% lower than the two we had done. They wanted us to reduce our selling price which would lower their risk. So the sale didn’t go through and my contingent sale fell through, causing loss of $10K in earnest money and another $7K in lawyer fees. They also played bait and switch twice. Promising a 100% financed deal then at the eleventh hour said they needed a 20% carry back loan. I will NEVER deal with Wells Fargo again!


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Wells Fargo defrauded me out of thousands of dollars by forcing an incredibly expensive insurance policy on a vehicle that I financed through them. Once the smoke cleared they ended having to pay millions back to the customers who were defrauded by these crooks. A check that should’ve gone to me was made payable to my trustee. The trustee advised these scammers that they could not accept the payment bc it was not ordered by the COURT to withhold a payment that lawfully should’ve been payable to me. I’ve called several times to deal with this matter to no avail. Currently on the phone with them now! I WANT WHAT RIGHTFULLY DUE TO ME! Btw they’ve also violated my BK protection rights. So tired of these scammers. I will get what mine and they will pay me for the time it took on hold/writing this review. SIGNED: STOP PLAYING W/ MY CHECK.


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I have had Wells Fargo twice now and both times I have refinanced with another lender because of the hassle of using their website. If you mail in a check or pay over the phone Wells Fargo will be fine. Their website is the worst piece of garbage I have ever seen. Hopefully they will integrate with the bank app and website but until then stay away.


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I talked to customer service about the saving overdraft charge and the tax. They explained or at least tried to explain what it was for. I asked since now my account was in the negative will I get an overdraft charge? Was told no, when checked my account I had two fees. Called customer service again and the person said I get my fees back if I opt out of overdraft protection. I told her I didn’t want to do that. I wanted to know why I was charged when told I wasn’t going to be. She said could not tell me why I was told that. 


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I am a recently retired Senior Citizen. I rolled over my 401k to an incorrect account at Wells Fargo Bank. Wells Fargo won't talk to me so I hired an attorney and they aren't responding to him either. I need my 401k funds for a multitude of reasons, not the least of which being cancer treatment for my daughter. If a deposit went into my account that wasn't mine I'd need to give it back - Wells Fargo needs to help me obtain my 401k funds and respond to my attorney. Very poor optics -- just WRONG!


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Wells Fargo SUCKS. Dishonest fraud. They say you are pre-approved and give reservations number. You go online, give them your personal information, let them do a hard pull of your credit. And then refuse you credit. Never Trust Wells Fargo.


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Go on to make a payment. See $.80 charge for interest on cash advance. Scroll down see 2 other charges. Call the bank and they will give me back $.80 interest & $10.00 fee for cash advance. I however can’t get the money from the cash advance. She said she seen it was deposited into my checking. I asked her to point it out. When she couldn’t find it she then told me she never said that. Now they have to investigate. The first person on the phone said it was a BANK ERROR. If I made an error to the bank they would want the money the second it happened and now I have to wait 10 business days. I think they should have to compensate me some type of money. This is not the first Bank Error with Wells Fargo. But it will be the last. Moving on to a new bank. EVERYONE PLEASE CHECK YOUR CREDIT STATEMENTS VERY CAREFULLY. Just another crooked way for them to make even more money.


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I open the checking and savings in August of this year based on a $650 promotion. I received the 400 not 650 due to a financial specialist error. A savings account has 0% interest earned on it and they wanted me to add 15,000 to this account. There were so many rules and regulations between the checking and savings to get the promotion it was very confusing. When I came back to do my cashier check for the deposit I asked the teller a manager and the financial specialist, "Do I put this money in the savings or checking they said checking." Now I dont get my $??? Craziness. I'm closing my account as soon as my direct deposit is redirected!


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I have been a Wells Fargo member for maybe too long. I have a checking and saving account and for some reason Wells Fargo can charge 12.50 and sales tax for transferring my money from my saving to checking to cover a bill. When asked why was told by customer service that if they transfer the money there is a charge that I should do it instead, I asked them how I would know if I know there was money in the account to cover. Got no answer for that, now my account is overdrafted because of the fees and the bill I was trying to get paid will become a 35.00 overdraft fee. I do not know about anyone else but I cannot watch my account 24/7 to keep from getting the fees Wells Fargo seems to like adding at will. Would love to change banks soon so if anyone has a recommendation please let me know. ** Dawn **.


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I live in Ocala, Florida and three weeks ago fraudulent activity in the amount of $300 happened on my account. I changed account numbers, user name, passwords and even added a verbal password to my account. I contacted all entities in regards to auto withdrawals to pay bills. They repaid my money into my account. One week ago it happened not once but 3 times for $300 each. I made another claim and I was denied. They are to protect our money and people are still able to take money out of your company. After being with bank for several years I am going to tell do not bank with them. You're going to lose your money and if you decide to bank with them GOOD LUCK LOSER because that is what you will become.


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On 08/16/2019, I filed a claim for the amount of $14.95. On 08/28/2019 they credited my account with the sum of $1,251.54. I called WF, spoke with a female agent, informed her that they credited me with the wrong amount. The agent said, it was for the claim that I filed. I told her that I disputed $14.95 and not $1,251.54. She insisted that it was for the claim that I filed. I then asked her to please confirm what company or entity I filed the claim against, but she said she didn't have that information. I told her that this money does not belong to me and has to be reversed. She said "Ma'm, that's your money." 


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I tried to pay a bill online through another merchant. The website continuously give me an error message. When I looked at my bank statement, the monies was actually coming out. I disputed with Wells Fargo and the stated "my money would post back to my account within three days if the merchant didn't request the money." On the third day, I called and spoke with the representative explaining that the merchant wanted a fax number to send over a form to release the hold. I was advised by the Wells Fargo agent that they didn't have a fax machine for the merchant to send over such documents. I was also advised that I needed to open a case, in which I did on 12/3/2019. 


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Just got off the phone with customer service. Apparently I have a limit to my withdraw with their everyday basic checking account. I have great credit and no delinquency but I have a limit. They say I have a limit and will need to go to the branch to make that withdraw.... They have limited banks and they open 9-5pm. How am I suppose to get enough money to cover my rent if my withdraw limit is 300 for atm and I have several thousands in my account.


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This company really is the worst. Their fraud department is laughable. Their flags never go up when people are stealing from my account or using my debit card for their Uber rides, but any time I try to make a large purchase - this time it was $200 - they decline my card and expect me to stand in line and call them to make sure I'm the one spending my money. It seems like Wells Fargo wants to have my card declined whenever they think I'm spending beyond my means, which isn't for them to decide. It's Christmas time. Is a $200 purchase really that outrageous? Will be changing banks as this is the third time this has happened.


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Yesterday I deposited a refund tax check from the state of Alabama for $535.25 into my checking account at the drive-thru window. Later when I looked at the receipt, only $400 had been deposited, and $136.25 had been withheld to be deposited the next day. I went back into the bank and asked for the full amount to be deposited. After much discussion and comments by me about the $1 billion in fines given to Wells Fargo on Friday ($4 billion since 2016, and the $1 billion for auto lending & mortgage "bad acts" the highest fine ever for the Trump administration!), they refused to deposit it.


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Out of 5 calls I got hung up on 3x. Not miss connection. Hung up on because they did not like the fact I would not give them all my personal info over the phone. That's great customer service. Wrote the contact the board of director email service 3x. Never heard back about my complaint but did get a phone call about a survey I did not take about customer service. Actually wrote all of the board of directors 2x and still did not hear back. They care more about a survey than they do the customer. 40+ years with the same account and I get treated like **.


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I sent a payment on 11/15/19 and it posted on 12/2/19, so a late fee of $38 was charged. It doesn't take 13 business days to post a payment. I have an excellent payment history with Wells Fargo and they refused to credit. I will cancel all my accounts and move my investment account. What poor customer service they practice.


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I decided that I would bank with Wells Fargo and I must say, it has been a horrible experience! I’m in shock at how poorly they are allowed to treat customers. I completed Online application for a checking account. I received a call from a banker to set up an appointment which was very aggressive. When I was late she called three times. I told her from the beginning I didn’t have much time and she insisted on setting up the account. So she puts me through the whole process and then tells me that she can’t deposit my check before the holiday because it was post dated for a few days later. I understand That the check was dated later but why would you waste my time setting up the account when you had the check in front of you the whole time?


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I got a Bob's Furniture credit card from Wells Fargo thinking I can just pay it off like I was told by customer support when I get the money. I transferred all the money that I owed them to pay off the amount but come to find out the charges that are charged take 30 days to process. So there is a credit to my account of 9000 and nothing happens with that money until after 30 days. I tried to have some money transferred back to my account because I got overcharged but I’m not allowed to touch my money that in the account til 30 days from now.


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Wells Fargo is taking me to court over an overdraft fee that I left unpaid from over 10 years ago. Before 2009 I had an account with Wells Fargo. I had just gotten a new job, and was getting paid and decided to take $20 out of my account the same day that the paycheck was getting deposited. I checked to make sure that the balance was there, and later discovered that transaction caused an overdraft fee. I called to dispute the over draft fee, but after speaking to a manager I was told that I shouldn't have been spending Wells Fargo's money. I refused to do any more business with Wells Fargo after that. Today, I woke up to a phone call from the Falcon Group who are acting on behalf of Wells Fargo. I was told that Wells Fargo is now suing me for the amount of $1,400 but are willing to settle out of court for roughly $300. I decided to let them take me to court.


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Don’t even want to bother at this point to explain in detail so will make it as clear as possible, I been a customer of WellsFargo since 2006. Have never had a problem conducting business even when Bank was under scrutiny and criticized. I’ve I filed a claim with bank on lost/stolen card and unauthorized charges. Now in my 13 years with them this has only happened before and it wasn’t a problem then to correct the problem. This time after speaking and explaining my issue with this charge repeatedly to 3 different bankers on the phone for a long period of time the Banker came back on the line to inform me that they would NOT BE ABLE issue a credit on my account and I would get further details in the mail in a few days. I don’t want a credit. I want Wells Fargo to help me recover my money. 


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I tried to organize urgent international online transfers through WF. I found them to be confusing, slow, more expensive and much more difficult to track compared to another service I tried as a backup. I received 4 different time frames for delivery. One quoted 2-5 days. Additionally there is a daily limit that ends up adding expense and delaying the process as I had to space out the deliveries. Every one of the 4 transfers is at the 5 day end of the spectrum. Customer service mis-transfered me several times. They do not listen to the questions being asked; just parrot back stock answers. I get great service at my local branch but dealing with any corporate WF processes is a pain. There are faster, cheaper, more responsive ways to transfer money and WF is too big to care.


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I would give zero stars if I could for this institution. Wells Fargo lies and gives no value to their long-term customers nor their business customers. I've been a Wells Fargo personal account and business customer for over 30 years with multiple accounts including mortgages all in good standing. Recently Wells Fargo closed my business credit card that we use for vendors with absolutely no warning or notice. We had this specific account for ~5 1/2 years with zero late payments and excellent credit rating. Recently we decided to pay the account in-full because of a huge payday for the business, and without any warning they shut the account down.


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I decided to open a new checking account and for whatever reason I chose Wells Fargo. Big mistake on my part. My card has been declined almost every day since opening my account and I have sufficient funds to cover my everyday spending. I was denied an ATM withdrawal after I called in to notify them and increase my limit due to a family emergency that would require me to do so. I don’t drive and on the day I was trying to use my card and withdraw money I went to 3 different ATM’s using an Uber only to be told no at every ATM. It’s infuriating that I paid for 3 rides only to be declined at the next stop.


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I have been a business client for 10+ years and recently deposited a check from a regular client for an amount that was not unusual. For no reason they put the funds on hold for 10+ days causing me to have to cover my payroll and bills with their other products. I called and they pointed me to the branch. The branch could do nothing for me. This is immoral and ties the hands of small business owners and should be illegal. I am moving all my accounts.


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It recently came to my attention that fake accounts were opened in my name. It took 12 people to resolve a simple a simple issue and over an hour just to get access to my account. Never again. Stay away.


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I would never bank with Wells Fargo again. I have a mortgage with Wells Fargo as well as a credit card. Also, I have a Wells Fargo in the building of my job. This is why when I received an offer to open a checking account with them and receive $400, I thought it was a great time to try them out. The promotion stated that I needed to have direct deposits totaling $3,000/month for 3 consecutive months within the first 150 days of account opening. I received the offer in May and opened the account and changed the direct deposit with my employer. Unfortunately, my employer requires a prenote (meaning the direct deposit change will not become effective until after an entire payroll cycle has been processed). 


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I am making auto pay from my bank to Wells Fargo. I had never been late. One time for some reason, my bank skip a payment. I called and the lady said since I had never been late, as courtesy, she would waive the late fee and interest fee. She ended up only waived the late fee. I called again, Wells Fargo refused to waive the interest fee even though I already paid 7k to close off my loan. Very disappointed! I would never have any business with Wells Fargo again.


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We worked for several months putting together a deal. We invested a lot of time plus attorney's fees. We got the loan documents a day before signing and saw that they did not reflect the deal we had negotiated, and I don't mean they were a little different. The document basically gave the bank complete authority to change the loan in any way they wanted to. They then lied to us about what the documents said, which wasn't cool.


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I made a payment on a loan and kicked it back stating that I did not have an account with them. I made my payment on the secure web portal. They took payments on my account for the last 8 months on the portal without any problems. I get the statement today with a late fee. I called them to have the fee removed and I get that they cannot talk to me since I am not the primary account holder. They will take your money, add fees for no reason. Stay far away from this bank.


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They advertise the “rewind “ feature. If you acquire insufficient funds fees the day prior to a direct deposit by 9 a.m they will refund the fees. Well unfortunately with a job change I acquired a few fees a few different times. Anyway, they say the account was negative 2 days prior but the nsf fees hit the day before my direct deposit. The rewind feature says it will refund the fees but the rep says I would of had to have a deposit by 9 p.m. the days the fees hit. That is NOT what rewind is!! That is NOT what it states!! That is very misleading and false advertising. I can’t wait till I can get all my money together so I can bank elsewhere. We have been a very long time customer. They just take your money left and right and try to justify. I have a list of issues with this bank but this is the most recent one. Those fees refunded would be such a help! Thieves.


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Today 11/21/19 I went to WF bank at 1701 N. Harrison Ave Cary, NC 27513 to deposit a big amount check. Teller ** helped me to deposit. She told me about 5K will be available by 11/25 and rest will be available by 12/3. I asked her the reason for such long hold times. She was trying to explain and a personal banker ** came and stood next to me. He told me they would give back my check and I could leave. I told him that was not the answer to my question on long hold times and it was very rude for him to say so. He said "yes". I am totally upset and disgusted to receive such poor customer service. In addition to the bad reputation the bank has, this is a clear sign to find a better bank.


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Very rude and unprofessional. I was told I would be receiving a call back about a complaint and never did they will take money out your account without you knowing and takes their time giving it back. I would not bank with them. I told them I would be banking with someone else and they told me they didn’t care.


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I'm going to make this short because it's a huge fiasco. Simply, Wells Fargo allowed a fraudulent transaction happen in our business account. Not your normal online loss, or stealing a card kind of fraud. No. This institution allowed someone with a fake ID with my husband's name on it from a different state (NJ) walk out of one of their branches in North Carolina, with almost 10,000 dollars!!!


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I have now requested my third replacement debit card! The initial card went to an address I moved from when I specifically took my time and sat in the Florence, SC branch to change the address and request a new card. Temporary card expires and welp no debit card. Now after waiting 3 weeks no card still and if I talk to another SCRIPTED employee, I’ll scream!!! Closing account, my mattress is a much better option!


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For three days I have tried o contact Wells Fargo to schedule travel to make sure I will be able to use my visa. The internet site does not have Colombia listed so I was instructed to call 1800-869 3557. After calling for three days multi times each day. They requested account numbers. After few minutes. "Your was interrupted. Sorry for the inconvenience. Please try later." I have tried other numbers which resulted with the same runaround. I am exhausted from this bs. When I return to the states all accounts will be closed. Terry **


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I needed a check in account for my direct deposit. I opened wells Fargo checking and in the site there was 400 dollar promotion going on. I had to reduce my tax saving deductions to add to 3000 dollar of direct deposit every month. But suddenly my account got closed without any notice. And due to account closure they denied the bonus also. Even though I met all the conditions for the promotion. Also they opened a complaint and made me wait for 2 months and came back with the same answer. It’s just fake promotion and fraudulent bank, I have ever banked with.


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I have been banking with WF for 8 years now. They lock my debit card 5-7 times a month. Also, you MUST talk to a rep on the phone or in store to get it unlocked because even though the automated helper says your card is now unlocked, it's really not. I always use my personal desktop attached to an ethernet cord to access my online account, but I always need to go through security steps to access my statements!? If you want to have to jump through hoops to use your debit card and access your statements, this bank is your you!


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I went to Wells Fargo to try to get a Secure Card because I am not a permanent resident. When the bank began the process she saw that my data was incorrect and began to tidy up, but she forced me to sign a document that I did not want since I had been watching another gift before. I realized that they made a big mistake on their account. They opened a ** for me as if I was resident and I am non-resident, because I work here only in the seasons. How is bank opens an account for you to consult your documents? Not really knowing if you're American or not? I felt injured, and I don't trust them anymore, because they can very well use all my data to do whatever they want since they don't need documents to prove anything. I am very upset about the situation and intend to change banks soon, because they are not reliable. PGA Boulevard (Gardens Mall) Palm Beach Gardens agency.


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As an employee working at a title company, I deal with Wells Fargo on many transactions. They do not care about your personal information, running up expenses wrapped up in your loan package, are NEVER on time to deliver a closing package, always blame the title company for royal screwing up their clients' loans, and they are an ethics disaster. Would never do business with them. FIND A CREDIT UNION.


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My daughter worked for this bank. They are unfair and unethical. Her branch managers were great but as a company in a whole employees were treated awful. The branch my daughter worked at for 5 years closed. Instead of the bank just placing the 6 employees positions at other branches if they wanted to move to another branch. The Human Resources made them apply for jobs st other branches. Even if it was a lateral move. The employees were told they would get severance packages if they chose to leave. They were told 3 or more months ahead of time of the branch closing. My daughter took a different job. The new company hiring her said they would wait for her branch to close before she started so not to leave her branch short handed. She was to begin September 23rd 2019 with her branch closing Sept. 18th.  


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BEWARE of FALSE ADVERTISING by WELLS FARGO. In March 2019, unclear about the wording of the offers which stated a "cumulative monthly total" for the direct deposit, I called customer service AND visited a branch location to clarify, providing my planned monthly deposit and the 3 month cumulative total. I was advised in both cases that my amount was correct and therefore set up my account accordingly. I continued to deposit this amount for the required period only to learn at the end of the period that I did not qualify because the "cumulative" amount was actually supposed to be an "each month" amount.  


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I am currently financing my car loan with Wells Fargo Auto, and it has been a pain to have to call customer service to make extra payments. Wells Fargo Auto does not have an online request for making extra payment towards principle, unless you opt for autopay (ALP), or it could ONLY be requested through customer service with a phone representative. 


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My wife and I went to the Westshore branch to open an account. We were fortunate to be assisted by Personal Banker Alexandra **. I have never experienced such friendly, knowledgeable and efficient service. I can see why she came highly recommended. With employees like this Wells Fargo will go from strength to strength. Thank you very much for assisting me and my family. Looking forward to many happy years banking with you.


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Since we have switched to Wells Fargo 5 years ago we have counted all the extra ** charges and the absolute crap customer service. It really is disturbing that your company treats people the way that they do and when you really need help with fraud charges they say, "Oh that's not good but nothing we can do." All those charges your company gives out and you still can't help out the real people in a crisis. But when all banks end up closing because of the broken trust from the people then I guess that's when it will finally hurt your company pocket. The ** part is I'm stuck and have to use a bank because our society has gone from a cashless society to a charge society and look our debt is through the roof as a country. I'm tired of your ** atm fees and your ** customer service. 1 star because like everything else in our world we have to minimally give you a participation trophy. Should be 0 stars cause your crap service.


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I was refunded money to my account. They straight up lost my money and refused to do anything about it. I went to this bank because my mom had them for 26 years and now she's even leaving them because how I was treated there. I was lied to by 2 of their staff and the others were plain rude


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I recently went to Wells Fargo for medallion stamp which was required to transfer some assets. The individual helping me I had an issue explaining her steps and procedures. Overall it was an attitude. Putting that aside we managed to get through the process. My real issue is it at the end she made photocopies of my paperwork. I thought she was scanning the documentation so that they would be attached To my online file. I could not believe my eyes. I said, "Why would you be keeping copies of my individual stock, Brokerages accounts, Social Security numbers etc. and hard Print. Where do you keep them?" She said, "All in our safe."


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I have multiple student loans with Wells Fargo and decided to accelerate pay off by adding an additional automatic principal payment each month. I spent quite a bit of time trying to do this on their website and eventually called customer service, who explained "that is not supported". Strange - but I eventually figured out why. The rep directed me to go through my bank and add an automatic bill payment. Okay - I did, and the monthly additional payment began to occur. After a few months I noticed my principal wasn't coming down, so I checked the payment history; thank God I did, because Wells Fargo was taking the bulk of my extra payment and applying it to INTEREST, not PRINICPAL.  


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Camillo ** a cust serv rep in Tampa, convinced me over a 2.5 hour period to try this work at home scheme. We went over this ad over & he pushed and pushed, fraud resulted, WF refuses to make it right.


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I have been banking with this bank for more than 18 years and have my retirement accounts and savings for my children. After saving for my daughter's college fund, now I am ready to take money out and have been trying to take the money out for the last 2 months with no way to take it out. First, they told me that I do not have an application for my daughter's account which I have been saving for all these years.


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Needless to say, they suck. They’ve been penalized multiple times for fraudulently opening accounts under clients’ names to meet quotas. My displeasure came with a ring I bought that had to be financed through this ** show. I’ve made all my payments before the due date, but I was careless one time and paid my amount one day late and was slapped with a hefty late fee despite my good standing. Literally, one ** day. No grace period, nothing. I knew their reputation, but I should have known ** can sink lower. Avoid at all costs, I should have gone to a different jeweler.


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I have been a dedicated member of Wells Fargo for over 10 years. Recently I applied for a SBA Loan with them and discovered that they were not user friendly, abrupt and not willing to work with me. I have excellent credit, managerial experience, and collateral. The denial reasons were very questionable. In fact I was asked to have a cosigner with a perfect credit score. They welcome you when you deposit your money but quick to deny you when you want a loan. Please beware of who you trust with your money. They are in the community but very unwilling to work with you. BEWARE #StayoutofWellsFargo. Research before you deposit your money. Please be smart and withdraw your hard earned money. Be Blessed!


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On 10/22/2019 I opened a claim for 29 transactions, due to me losing my iPhone and having all of my information on it, I was informed that the claim would take anywhere from 2 to 10 business days. The following Monday, I called in to check the status and was informed by a claims specialist that they were working on my case, I should either see a credit later on the following day which was 10/28/2019, or the case would be resolved not later than Wednesday, which would have been 10/30/2019. The moral to my story, you are supposed to be upfront and honest but you lied to a customer, all calls are monitored and recorded, someone needs to be retrained, and don’t lie to customers. Pay me my money!!!


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My wife and I opened a savings account with a large sum of money. While at the branch took notice of an offer to get an American Express credit card with the promise of charging $3,000 in the first 90 days and they would give you $500. We applied for the credit card and were turned down. Our credit score is around 835 (they claimed that our score was 850). Our income is well above $100,000 per year and we owe no money on anything but our house. We were turned down. No satisfactory answer was given and they claimed their lending criteria was proprietary. The only answer I can come up with is that we pay our bills in full on time every month and so will not make them any money on interest or late fees. But they will still make money from the rate they charge the retailer for using their charge card services. Deceitful and discriminatory in my view.


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Good Day everyone! Please be very careful with depositing money at Wells Fargo ATM. I deposited $300 dollars on 10/2/19. On 10/4/19 they made a $240 adjustment to my account! My account was robbed by Wells Fargo! I disputed this judgment! I am still waiting for my money! This is not fair. I have no idea what to do! If anyone can help me. I do not make alot of money so $240 is alot to lose. I hope no-one else experiences this.


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I recently opened a Micro Center Credit Card which offered 5% discounts when using the card for in store purchases. As a long time Micro Center customer, I was interested in the option of using "their" credit card for the additional savings. I have since come to realize that this credit card is an attention trap. For payment, Wells Fargo does not offer the option to have the balance paid on the balance through automatic payment, which should be a red flag to responsible consumers.  All reputable credit cards and consumer cards offer automatic withdrawal of the outstanding balance to be paid automatically. Wells Fargo does not make this option available, which I have no doubt gets their customers generally with late fees. This is a disrespectful practice, and something which I will not support, which is why I am cancelling my account with Wells Fargo and Micro Center.


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I have a home mortgage with Wells Fargo. I got my mortgage updates recently from the bank and found there was an error. I tried to contact the person who is in charge of this matter. I sent an email and got no reply. Called few times and noticed her mailbox was always full. I am very unhappy with the service.


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This bank is a huge headache and unless you want to spend countless hours arguing with customer representatives, I would suggest you choose another bank. The two stars I give are for the only one person that could assist me with receiving a new card after a fraudulent activity happened on my account. When I had the same activity happen, no less than a month later, they made it so much more inconvenient for me to get a new card. I wish I had her information to write a positive review for her as she activated a new card and put the new card in my digital wallet and it was the first time I started to use Apple Pay with my phone. I was so excited and happy to 1.) feel up with the times and technology, 2.) happy that I didn’t have to wait 7-10 business days to get my card, then activate it and then be able to use it. 


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I will never try and Refinance again through wells Fargo. This is my first time trying anything like this and instead of giving me options they just gave me one and went with it, so I tried to back out but they took my money $540 for an appraiser but they never came out or even contacted me so I asked if I could get that money put back in my account and I had no luck. So I guess I learned my lesson from that experience.


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Due to a formal complaint Wells Fargo closed my account for no reason many years ago. (I was involved in the many class action lawsuits regarding Wells Fargo for excessive phone calls) Because I do not receive paper statements, and Wells Fargo closed my account, I have been paying my loan off on line. The Wells Fargo website will occasionally lock me out though I have password codes/ and auto fill in. Because I do not have my account number, I am unable to call, pay my bill online and have to travel 1 hour to pay my bill.


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I got a credit card back in 2007. Closed it in 2014. I have been paying ever since. I have asked for lower interest rates with no success. I was given credit at a time when I did not have the income to pay. The customer service is the WORST! Horrible bank! I just tried to get my account number to transfer the balance to a reputable company, and they refused to give me my own account number! When you are even a day late on a payment, they harass you over and over and over again! Beware of Wells Fargo!!!! Never trust them.


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Wells Fargo the worst bank ever. The customer service sucks, the whole bank system is sad and they play too many games with people money. I ABSOLUTELY HATE I BANK WITH THEM AND WILL BE GOING WITH VYSTAR! I give them not one star. My review won't save without leaving one star but I really don't give them no stars.


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I went to my local branch to ask for a small loan or credit for 2 thousand dollars. I was told the minimum they could do was 3. I said ok. After 19 years of Banking, I have never asked this bank for anything and I was denied the loan. I had all of my money tied up in a house I was buying as my 1st time ever buying a home. I cried my story to the associates at this bank. My worries of overdrafting my account on the automatic bill paying. The best they could give me is an apology. They gave me credit options to where I needed to apply separately, BANG 2 hard hits on my credit, AFTER me telling them I am buying a house!


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I would like to share my experience with Wells Fargo businesses banking with community who doing business and thinking about open accounts in Wells Fargo. Think twice! As I have home owned and operated service small business I opened checking business account in Wells Fargo and have my debit card. We accept checks as payment or receive payment from our partners as commissions.


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In retrospect, when WF refused to accept my application to open a new account in 2014 because my credit score was not high enough I should have critically questioned why they needed to do a credit check since I had no intention to borrow any money from WF. Instead, I assumed that the credit check meant WF was simply adding a layer of security. So, after my credit score improved in 2016, I opened a WF checking account.


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Not only will this bank secretly open accounts in your name, and try to repossess your home illegally, they won't even do so efficiently. I can't tell you how many times a simple purchase, such as a plane ticket for work travel, has been flagged as suspicious, resulted in the freezing of my account, and forced me to navigate their (non-functional and almost entirely fully automated) customer service helpline for 1-3 hours. Avoid this bank at all costs.


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Wells Fargo Claim Department stated can't protest resolution and will deduct my money. Wells Fargo stated it is nothing they can do and argued the times of transaction and the time of transaction reported by other bank do NOT matter. Conclusion; Wells Fargo will not further investigate to fight for my interest and I have to pay for the error. 


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Like others I have been doing business with Wells Fargo for awhile Now. However, I have noticed within the last 60 days they been on some shady stuff. Mind you the same way I handle my checking account today is the same as I have in the past. I do have overdraft services. Given in today's economy it's needed from time to time. However, these people decided to tack on $35.00 fee on bills that I done paid which was three in total. They even said "Well we do see where you had the available funds and you paid the bills," however giving the posting date of the merchant you incurred those fees. HUH? So even if you do have money in your account and you use it accordingly (purchases) you can still access fees. This has NEVER happened before. 


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I been banking with them for only 2 months. My card was stolen which put my account in the negative and I have talked to 6 different agents and no one can help me. The claims department is full of crap. DO NOT BANK WITH THEM. They customer service call-in Representatives do not care about the customer's account, fraud activity or anything. They didn't ask for any proof or nothing.


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The customer service in the banks is always excellent but when I have to call customer service over the phone it's always a nightmare. No one knows the answer and they always have to call a supervisor to find out. I have had instances when the supervisor didn't know the answer and had to call me back after she researched the call. I have never called them once and didn't have to call back because something was left out. Custer service should always be a one call resolution. It would also help if the agents were trained to be a little more friendly and act as though they want to help you and you are not bothering them.


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I use Wells Fargo as a secondary bank. They’re not even good for that. I could go on and on but I’ll make it as quick as possible. They take money when they’re not authorized to, I recently had a situation where I was put in the negative be a reversal of a credit that was given because I was overcharged from a birthday dinner. I had to find that out after the fact because no one from their bank contacted me to ask for any proof. Smh. So I get my company to cut me a small check to pay for the overdraft and they take the check and say they’ll have to hold on to it for 4 days until Tuesday because it was deposited on a Sat.


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Fargo failed to send replacement debit card to my wife. Issues with call support follows but first consider why Fargo does not notify you via the ATM screen before they shut down expired card? They would rather use screen to hustle their products. Fargo refused to mail a card without speaking to card holder even though it's a joint account. Explained that card would be mailed to address on account and a phone verification is still necessary to activate. Two levels of escalation and no help from customer support. Emailed complaint and they provide a response that does not address issue. Stay away from this bank, their past problems have led to extreme security policies that have priority over customer relationships.


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Ever since I've been banking with Wells Fargo I have been getting robbed. I get paid every week and these people took my whole check but can't explain what happened. Out of 300 dollars I have 6 dollars in my account. These people needs to be exposed because they are taking people money and it's not right. Me and my kids are about to be on the streets because it's something every week.


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This is the worst bank I’ve ever encountered and I was a long term customer. This bank scams people. They wait to charge your account when they know there will be overdraft fees applied before midnight and after 9pm WHEN PEOPLE ARE SLEEPING. So their alleged policy is if you are over drafted and don’t put money in the account before 9 pm the over draft fees will apply the next day. 


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Fire Adrienne **. On Friday 9/20 I walk into 921 Ralph David Abernathy to cash a 401k check. I switch jobs so I cashed out my 401 so I can make sure bill were covered. I usually bank in Kennesaw but since I switch jobs I need a new bank home. So here I go. So I walk in to be told that I cannot cash my check due to my account history. Now I am confused. The check is to get my account straight but I got a deposit in the account that very same day so it was not in negative. So now I call customer service for them to tell me no hold on acct. I then go back to manager who then tells me it is a 7 day hold. Now I am confused. I call customer service back for them to tell me to go to another branch so I go to East Point for them to tell me the same thing. 


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Wells Fargo is the worst bank I have ever had the displeasure of dealing with. They are charging an absolute ridiculous amount of interest (half of my monthly payment is interest). When you call, nobody can actually help you with anything. I just made a big move because of a divorce and needed to defer a payment and they said I can't defer a payment until I have a job...most useless bank ever. I will be refinancing as soon as possible because I want nothing to do with them.


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THIS BANK IS HORRIBLE!!!! They have so many suits and claims against them for unlawful things mishandling customers money, applying things to accounts they shouldn’t, calling and leaving information on voicemails when in some states this is illegal. They called me because I happen to be a part of a suit that was filed because they illegally added some type of protection to my car loan. Not only are their staff incompetent in understanding simple requests but they have no idea how to fix any problem. They called me to say they were sending me a check. It took 3 tries of me calling in. Mind you after every call it was promised the problem was fixed and the issue was so small and stupid updating an address they repetitively sent this check to the wrong address after I told them 3 different times/days to update it. 


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I was mislead on the closing amounts, title fees, and the “thank you” gift card amount. When I reported this to Wells Fargo, they said they listened to all the recordings between the mortgage consultant and myself and found that only the gift card amount was misrepresented by the consultant. So why would I lie about the closing amount? Why would I lie about being mislead on the title fees? I’m not asking for any recompense. I’m looking for ownership of Wells Fargo for their mistakes but instead they pretty much call me a liar. They said they didn’t hear on the recordings in discrepancy on closing amount. I highly doubt they listened to over ten calls from the beginning or the end. They need to train their staff better so that they know what they’re doing and they need to be held accountable for their mistakes. I hands down give a one star for the whole experience.


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I didnt receive any alert about pending transactions on my checking. And they mysteriously were posted "yesterday"s date. I have money on my other checking accounts and I would transfer money to that account if I would receive any notification, but they just posted a transaction on my checking in the middle of night and dont wanna refund overdraft fee that they charged me!!! What they said that I can setup "overdraft protection" so I will pay 12.99 instead of 35!!! Really?? 


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Wells Fargo will not accept a cash deposit to a friend's (who is out of town for an extended period) account. The cash is money collected for the friend for rental property. They claim "security concerns", however research reveals they and other big banks (Bank of America, Chase, etc) are actually adopting this policy in order to reduce use of physical locations and encourage use of online banking (reduce number of employees) to increase income. Another example of large corporations reducing customer service in order to increase profits. USE LOCAL BANKING!!! (Frost, Prosperity, area Credit Unions, etc.) Show Wells Fargo and the other big banks that they work for customers. Customers do not work for them!


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I have all my accounts in Wells Fargo since 1994, business, line of credit savings, brokerage account and credit cards always in very good standing. Suddenly last week without a notice they close all my credit cards and my line of credit without any notice or explanations. My credit score is 810 (excellent) is no reason to close my accounts. Now I have to start over in another bank but I feel very bad after almost 30 years this start to happen, very unprofessional.


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Wells Fargo notified me that there were fraudulent charges on my card. Very long story made short they held me accountable for them. They admitted that they were not mine. I know it sounds crazy but it is absolutely true. Never deal with this bank. They are thieves.


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Who in the world would hire someone for Wells Fargo to put a $500 limit on point of sales debit card? That is so funny. This account is for grade school kids not grown adult her have bills to pay. Warren Buffet needs to fire this person or department that puts this kind of restriction on the debit card. $300 atm withdraws, $500 limit on point of sales, no mobile deposits, longer hold on check deposits. Really!!!!


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I have been a customer for 19 years with Wells Fargo. I have run in to being unemployed for a little while and things are difficult now. I have started a new job and have received an OK check. Have had one overdraw in the last 6 months. Because of this they want to put a hold on my check for almost two weeks. I will have no money to pay my bills and will also end up with another overdraft because of this. How is this helping and how is this taking care of long standing customers. I think this is poor service and anyone is better off with a different bank. Wells Fargo does not care about customer service but about their bottom line and their own pocket. Again if you are looking for a bank that puts their customers needs first don't use Wells Fargo!!! Patrick **


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I have had multiple accounts with Wells Fargo and never had any issues in the past. But recently I lost my job, so I called customer service and asked if I could miss one payment until I started my new job and they wouldn’t budge. I have never missed a payment with them, this one time where I needed their help...they were unwilling. They lost me as a customer forever. I was trying to be proactive so I wouldn’t get charged interest and late fees but I’m sure they love those. Horrible customer service/management.


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I did not receive my last bill and when I realized I was late, I paid it right away (on a 18 mo bill, I am paying more than minimum). I called Wells Fargo and informed them I had not received my bill and was paying the bill right away. I received my next month's statement and there was a late fee. I just called asking for the fee to be removed and was told that it could not be removed because of the financing I was receiving. Total crap. Guess who won't be doing business with Wells Fargo EVER!!


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I could write a book about the ways in which WF has screwed me over, but I'll keep this short: Flagging fraudulent activity on normal monthly bill payment transactions, causing late fees, delinquent marks with credit bureaus, etc. Flagging and freezing my debit card for online purchases made through a frequented and well-known website. Robo-responding to lengthy and detailed request/complaint messages sent to them through their proprietary online messaging portal. Being told that I either ASKED for these actions to be taken, with no evidence or citations provided, or being told that it was simply a service to PROTECT me. 


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I’ve been a customer for over 20 years and they just screwed me over for the last time. Do your research before choosing these losers. They will charge you free even when they screw up. Their online banking showed that my check was deposited then hours later, they decided the check was on hold. The idiot customer service lady said nothing could be done until Monday when I go into a branch. Horrible company that keeps being sued for screwing over their customers. Stay away.


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I am stuck in another country without money because the person who was doing my international planning just ignored my requests. I called her for tens dollars per minute to help and her lazy ** told me that she can't help me when she can. Ignorant and lazy people SHOULD NOT DEAL WITH people money. She made me homeless!


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I am one of those unpopular customers with banks because I churn bonus offerings of multiple different banks. However this gave me great insight into various of different business practices and just different perspective in how these banks are run. Wellsfargo is still THE WORST. I currently have their cash back credit card and their checking account. Every step of the way, there are some mines that they purposely put there to hold you the consumer back from what they promised you. Your 1.5% cash back card? Oh, you have to extract the bonus on increments of $50. Your CHECKING account? You can only transfer no more than $5k per 30 DAY cycle. (Under the guides of "safety".) What?!?! These are monies that are YOURS. You should be able to use / transfer however you want. The government only regulate savings account transactions / limits.


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After being with Wells Fargo since 2005 I decided to take my business elsewhere because they look out for the Americans and not their clients. I let my wife go online and buy fat burners and I check my bank account and see that there's a pending withdrawal I called the bank and tell them to block my card give me a new one and they didn't do it they let the merchant take $59 and there's no way you could get ahold of that merchant it goes directly to voicemail and it says the voicemail has not been set up yet so be aware of fat burner and also be aware Wells Fargo they'll rip you off just as fast as anybody else will.


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I was charged a check cashing fee for cashing their client's check. The rate is higher than a check cashing firm and is violating. They did not have any post regarding such fees but told me at the counter just before getting ready to cash it. I had already signed the check and applied my thumb print before being informed there would be a charge. It cost me $7.50 to cash a $125 check. It is underhanded to do business that way.


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I have a checking account at Wells Fargo, I wasn't aware that I was overdrafted by $2 when I Cash App some funds to a relative. When I deposited my check into my checking account Wells Fargo held my check of $507 for a week after the employer check cleared from his payroll account even after Wells Fargo took the $2 overdraft charge. I will be closing my account when Wells Fargo makes my money available. I will not recommend this bank to no one. I wonder why Wells Fargo will be closing 800 of its bank by 2020. Maybe because of their misdealing with people hard earn money, now my bills are falling behind because of this stupid way of doing business with their customers.


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I have had the credit card for years now and my payment date was 7/01/19 and the payment went through the next day and they charged me a late fee. I called for help and the woman I got on the phone for Wells Fargo was extremely unpleasant. I have always paid on time and I think it's unfair that I was treated this way. I will be looking elsewhere for my banking needs now after 10 years of being with them.


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Wells Fargo debited my checking account twice for a payment I made with a check. On August 6, 2019 one check was debited twice from my account. I called up Wells Fargo's claim department and provided proof of their error, which was pretty easy, as the transaction was recorded with the amount, date and check number. Because of their error, I was charged overdraft and other fees. This happened on 8/6/2019. I discovered the error on 8/16/2019. It's going on two weeks and no resolution in sight.. Wells Fargo Bank does not care about its customers. I'm a recipient of their bad treatment....be warned! Wells Fargo debited my account in seconds, now I get promises and no resolution. Great work Wells Fargo. Loyal customers have no rights..just take or money and stall. Just hope we go away.


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We opened a zero % loan for a pool for 4 years with Wells Fargo. We have made payments on or before due date every month. Several months we have made 2 payments. We have the payments auto scheduled from our bank. WF is charging me late fees if my pre-scheduled payment drops same day of the release of the bill. When I call the auto line they acknowledge my payment and adjust my balance but don't credit my account as paid on time. I still owe a payment even though I already paid it. Late Fees and credit is hurt plus if you miss so many payments which I didn't they take away the zero % and start charging you interest. To be clear I have made 2 payments each month and my 4 year loan is almost paid off.


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Hello. I am a disabled veteran for more than 10 years. I am a Wells Fargo customer. Since I am disabled and my mum is looking after me I am overseas. My debit card got blocked. I called the bank 6 times. I verified myself. They said, "Correct but you have to go to the bank." How come? We Don't have any branch here.... I asked for sending me a new card. They said go to the bank. I have no money now overseas. Severely depressed. What to do?


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The trial amount to initially set up to be able to do transfers to non-Wells Fargo account never posted. It said it would take 2-3 business days, and it has been at least 4 business day and no amount has showed up in my checking yet. Very disappointed about this. Just another tally towards moving to a credit union.


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I would just like to state that Wells Fargo may have the worst web site experience of any large company period. As a software professional, it is amazing to see a company as large as Wells Fargo fail with their web site. Probably created at a cost of millions of dollars, no care, thought or respect for the Wells customer was ever involved in this abortion of a web site.


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For those of you who are interested in their promotional bonus offer for new account openings, especially the $400 bonus one, there are a few things you REALLY need to keep in mind:


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I went into the the Woodstock Branch in Towne Lake (Georgia), Shaun ** assisted me. Most people only take the time to write bad reviews but I wanted to take the time to say he was very friendly and helpful and I will definitely be sending others into this branch. From the minute I walked in the door the lady who assisted me, to the teller who finalized closing out my out, the whole staff is so friendly and helpful. This branch goes above and beyond and truly cares about the customer experience. 5 stars!


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I have been banking with Wells Fargo for many years (including years prior to their merger with other banks). I have always entrusted the bank with at least $250,000 of my money. Recently, I have doubled the amounts in my personal and brokerage accounts. Every so often, I need to write a complaint or a suggestion about an online experience. Past examples include [1] duplicate Zelle payment processed despite an online message to the contrary, [2] notification that I received an email informing me of an address change on my WF Advisor account when the address change was actually on a banking account, [3] my inability to enter payee names because certain symbols are not allowed in their text fields, and [4] inconsistency in formatting monetary amounts entered on various web locations.


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I've been a member of Wells Fargo since 2004. I've been stuck at the gas station with no money because they froze my account due to activity they didn't think was me and when I verified it WAS me they couldn't release funds until the following Monday when my local branch was open. I lodged a complaint about activity on my account without my permission and they denied refunding any of the money or the overdraft fees and logging on to their website doesn't recognize password, reset it twice and both times the new password isn't recognized. I'm done with Wells Fargo. Customer service is never a concern, but when they mess with my money it's unacceptable.


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I was charged a NSF fee for an item that I put the money in my account before the transaction. I should not have been charged an NSF for a transaction when the money was in my account. Wells Fargo should not be charging fees for transactions when the money is there. They shouldn't charge fees for an item that they don't pay.


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Initially I went to Wells Fargo to open up an account for my daughter and got to speaking with a lovely bank representative who spoke highly of her coworker who handles home loans after a conversation in regards. Long story short, process started in March went into August and the commitment letter expired. During this time my lawyer requested two extensions.... What a disaster!!!! My loan officer and loan processor were NEVER on the same page!! They each called myself and my realtor and had us resubmit things that had already been submitted to one or the other. The underwriters took forever in clearing and processing paperwork. It was just a disaster!!!! I would NEVER recommend them nor use them ever again!! I lost a lot of money due to their incompetence!


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I love their app. It is so easy to see all of my accounts in one place. Never a hiccup. Info loads quickly. The features are easy to see and use even on a small phone. Customer service has been a breeze and I have my own personal bankers available during business hours as well.


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Wells Fargo has made huge efforts to re-establish their customers' faith by totally re-vamping their sales strategy and taking accountability for any/all past mistakes. I have seen much improvement in their authentication methods with a focus on privacy and security. Despite the whole fiasco a few years ago I was confident in that they would do the right thing and use the situation as a learning experience. It’s not to say that the issue would not happen again and I believe any/all companies are subject to the same type of issues Wells Fargo has experienced without proper account safety protocols in place to try and circumvent situations such as what Wells Fargo has experienced.


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Wells Fargo is my bank that I use. I have used several locations and the customer service is great. I received all types of service for items needed. Most of the time the customer service was a pleasure.


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Wells Fargo keeps Charging outrageous unwanted fees on my accounts. Always charging outrageous amounts. They charge way too many fees. Not happy with this bank at all. They truly suck. Unprofessional people who here


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Am pleased with my internet banking and bill paying thru Wells Fargo. Have had very little problems and when I have they have responded quickly. Use this service every month and have for over four years with very little issues. Would give them *****.


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I was charged a 35 dollar overdraft fee for transferring money from a Wells Fargo account to another Wells Fargo account. They are the worst bank to bank with. They aren’t helping when you have an issue. If you are thinking about banking with Wells Fargo I suggest you go to a different bank.


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Have to say THANK YOU to Kristina ** in the Windsor, CO local branch. We walked in with a tricky situation involving a scam, and she immediately got on the phone and started taking steps to help us. She spent ~45 minutes working on this stressful situation. She was professional, courteous, empathetic, and did everything she possible could to help us. Thank you so much Kristina! Mike & Tanner ** Windsor, CO.


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I have banked with Wells Fargo for 5 years. And I don’t know why anyone would pick another online banker. I can access everything through my phone without having my physical card with me, including ATM! I am beyond happy with Wells Fargo service. Not to mention their customer service is 100% on point.


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Very hard people to deal with when they make a mistake. They made a mistake and charged my account. They then proceeded to tell me it was my fault. A week later they did put the money back, but no apology.


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My husband and I moved to Florida from Missouri. Wells Fargo was the most known and closest bank to us so we went with them. We had separate accounts in MO so we had to close them. We both wrote checks on our MO accounts to get it down to almost zero in preparation of closing them. So my husband wrote a check for $2000. To deposit and I wrote one for $2700. His passed and they classified mine as insufficient funds. It was not and I proved it to them. Despite that they held my check for 5 days. I needed that deposit in my Wells Fargo account so my 1st upcoming rent check that was an automatic deduction would clear. For 3 days I called and called and argued with customer service to no avail. 


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I’m banking with Wells Fargo for many years. The first incident was a few years ago that suddenly an account was opened and added to my portfolio without my knowledge, whatsoever. As soon as I noticed I went to the bank and a banker suggested that I close all of my account and reopen them again. Then in 2017 I start receiving phone call from a private banker at my Wells Fargo branch to come in and invest your money it’s the best time for investment. After so many phone call my wife and I on end of February of 2018 decided to go and hear the banker, he then introduced us to an advisor and he made an speech that was so believable and real that we said why not we decided to invest a good amount of money. A mount later we received a letter from a company that our money got invested.


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I have very few problems with Wells Fargo, but when I do, I get through quickly, and my situation is resolved immediately. I have never had any problems, up to this point, with my accounts in terms of hacking. The truth is, everyone's information is out in cyber world, and if you have all of your alert set up, you shouldn't have any problems.


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Every time I come to Chicago to visit family, from California, there is 1 atm in Chicago that never works while there are other banks all over the place in nearly every city. They told me the nearest working atm is in Evanston, Il 10 miles away. No way - goodbye.


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Wells Fargo has gotten a bad rap in the past, but my experiences have been good. I have had 3 fraud charges on my account and with a click of a button I was called by a rep and the charges were taken off. I pay all my bills and transfer money. All the actions are very easy and successful. I would and do recommend them to everyone.


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Too much to explain. Do your homework before banking here. I've been a customer since 2008 and have had trouble from the start. Overall, terrible banking institution. There is a reason Wells Fargo is the worst rated and untrustworthy bank out there. DO NOT BANK HERE!! Save your sanity!


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I have been a Wells Fargo Customer for over 40 years. I have both personal and business accounts with them. It is now 2 August 2019 and I have yet to receive a new Business Visa credit card for my existing card that expires 08/19. This is totally UNACCEPTABLE. All of my other Credit Card companies (and I have over 15 different Credit Cards) provide me with the replacement card at least 30 days in advance of expiration and most provide it about 60 days in advance. 


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I've been doing online banking and transfers with Wells Fargo's for a couple years now. I never had any problems when he goes where it's supposed to. Never had any security threats. Very satisfied. I also get updates on any money that's transferred to me via the app or I transfer to somebody else and it's almost immediate.


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Almost every time I go to the ATM in Hudson Oaks, Texas (Sub of Weatherford, Tx) it is not accepting deposits. This is the only ATM in this area - Next is 27 miles away. I went today, a Wednesday to make deposit and again it is not accepting them. This means that the machine is full and has not been emptied. Most of the time this happens on Friday & Saturday, when most people get paid and need to get their deposit made. I have called the customer service department numerous times and they say they are so sorry and will report it. It looks like you need to service the machine more often or put more ATMs in and around this location. It is very frustrating to have to go back to the ATM multiple times to make a deposit.


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I've been a customer of Wells Fargo for at least 20 years. They have recently started to hold my deposits, which they never used to do, and they charge ridiculously high overdraft fees. I'm switching banks asap. Customer service is no help at all.


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My account was fraudulently charged and they did not catch it. I reported it and they canceled my card while I was overseas in the military. I had no means to my money and because my contact information had recently updated they said they couldn't verify my identity so I could not use Zelle to send money either. They stated it was only 2 ways to identify my identity and that was through my cell phone and that takes 5 days and through my debit card that I don't have because it was canceled and that take 5 days. There were other ways in my personal opinion my identity could have been verified especially since I've had a mortgage and credit cards with them in the past. I hate Wells Fargo. This is by far the worse banking experience I've ever had. Stuck overseas without my own money.


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Overall I am happy with the local branch. However, they refuse to notarize many types of documents and as of 2020 they will not allow me to increase my escrow account so I don't have to re-amortize my mortgage in Quicken book keeping.


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I had money available in my account and pay several transactions. I don't have overdraft protection so I can only use the money available in my account. 4 days later, my account is in the negative and I was charged several overdraft fees when in fact my account was never in the negative. I was told that since the transactions were on a weekend, the money was put on old until Wells Fargo posts transactions on Monday night and at that time, I was in the negative. None of this makes sense, if I don't have overdraft, how could I have made these transactions? My account had more than enough money to cover my transactions and I should not be in the negative or charged any fees. My entire family banks with Wells Fargo but after I shared my experience with them, we will all be banking elsewhere. Very disappointed!


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Wells Fargo, is great. Everything is always taken care of even if we are international, you always get an agent that assists even in another language since I am bilingual, sometimes I opt for the Spanish and get answered quicker.


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Other than senior management the folks working at the local branches are excellent. The local manager is excellent. However, the upper corporate structure needs downsized and wages lowered! Back to the Wells Fargo they have been in the past. In fact all the major banks need to be broken up.


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Wells has always been responsive to questions and issues, both online and through my local bank. Their fraud department is first rate. When my credit card was compromised, they responded immediately with a new card and did not hold me liable for any of the charges.


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I've been with Wells Fargo since 2002 and I have always thought they did a outstanding job. They take care of me wonderfully, I have absolutely no complaints about Wells Fargo and I'll continue to use their mobile online banking app and bank with them for a very long time.


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As a new customer of less than 6 months, so far I am pleased with customer service and the online banking. I think the only missing area is online offers. But they do offer multiple locations and ATMs which is important to me.


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Definitely it is worthwhile especially you can simply download the app to review your overall account balances insufficient if you are in hurry and also if there are discrepancy, customer service 24/7.


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Have over $115k in equity in my home. Wanted $20,000 out of it to pay down CC debt. Was declined.. Go to a credit union for auto and home loans.. The large monopolies want your money but hesitate to give it out.


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Wells Fargo is living off of your money. They deposit payments but do not credit you until days later. Sometimes big deposits take up to two weeks, even though the cheque has cleared the local bank 10 days prior. They should be investigated or sued for living off of perceived "float".


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Very helpful customer service. Very quick online transactions. I'm very easy website to understand. The app is also very easy to understand and very helpful customer service operator always gives name and ask if there's anything that they can do for you more than what you had done to you.


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I would like to let anyone who is seeking to do business with Wells Fargo at all to run the hell the other way. I have a account with them, and the month of July I didn’t receive a statement and when I realized it I called to get a late fee waived. Keep in mind I have never been late and might I add I pay over the minimum amount due. All they could say I was 1 day shy of the courtesy waiver. Really what happened to great customer service. Surely it’s not Wells Fargo. Virgil in Gadsden, Alabama


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Very easy to deposit checks online with my cell phone. Just snap a picture and hit deposit. I also have direct deposit and pay bills online. Very convenient. However, the interest rates they pay on regular savings accounts aren't very good, so I have deposits at a different bank. When I had a mortgage, they were extremely helpful.


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I have called Wells Fargo 4 times to order a new debit card. The first two times, it was somehow lost in the mail. The third time they sent it to the wrong address which "should" have been impossible when I had confirmed the address. The fourth time I called, was to make sure the address they had was still correct, it was. She even told me "we will get it to you through priority mail and we'll have it to you by Tuesday". The card never came in so I called for a fifth time. You know what she says? "You want to track your card? Track a card.... No card has even been ordered for you and your card is still active." So my question is do they even do anything when you call? Or do they just make it seem like they're staying busy? How ridiculous that such a simple task can't even be completed by these employees.


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I went to a branch in Winchester VA to cash a check from Prudential Life Insurance because my bank wanted to hold the check for 9 business days because it was over 5000 dollars. I just couldn't wait that long because my mother's funeral wiped me out. I borrowed off of everyone I could to pay so when I finally could pay off all my debts I informed everyone. My landlord, credit cards, family and friends. 


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I just wanted to close out my safe deposit box. I went, cleaned it out and handed over the keys. The banker told me that I should not close it that day but instead first open the new box at the branch near my home - that if I did that before closing the old box I could still have a box without opening an account. I made an appt at the new branch only to be told he was wrong, they could not open a box unless I opened an account I did not want. I left and went to a different bank. I then had to make a separate trip back to the original branch, now distant from my office and home, where upon arrival they told me the one person who could close the account had left for lunch. There was no alternative way to close the account - not by leaving the keys and letting them email paperwork, not at a different branch. Nothing. I had to either miss work or make the long trip again. 


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For 5 years I've never had issues depositing checks into the Atm. Because the Atm was being audited, my checks were kicked back. I made the dep, on July 5th. They should never have been returned. Here it is July 17th and I have talked to many people from customer service to atm dept. I've never ever seen one company (esp a bank) lie so much. I have been told the checks were mailed back on 8th. Lie...not till 11th. Atm division didn't exist, it does, would have the checks back by 17th, now they say 25th... Keep in mind, dep on July 5th. That is not 7 to 10 business days. I loved Wells Fargo, but at this, I'm not surprised anymore when I hear how low class lying thieves they are. I should have moved my account soon as I heard they were opening false accounts in peoples' names. NEVER BANK HERE!!


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Long time customer. I am not a rich girl; Wells Fargo seems to have wealthy clientele and it shows who really matters to them. NOT the little guy. Wells Fargo continues to screw me over!! Pending withdrawals come out of nowhere. It takes DAYS for money to come out of account, makes me believe there’s more money than I actually have. Their overdraft fees of $35 ** me over even more. Thanks for never helping me to get out of your debt, Wells Fargo. The only good thing I have to say about them, is they have ATMs everywhere and that much IS convenient.


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Has Wells Fargo ever given you an overdraft when you had the money in your account at the time of purchase, only later to overdraft you? They can get away with this because they can pick and choose up to 15 days when a transaction posts to your account. In this case they can post the charge you had covered after you overdraft. This results in a second/third/fourth overdraft. Personally, I think it should go by the time date stamp so they cannot switch the order of transactions giving you overdrafts. We have no control over this and they can pick and choose when to overdraft us. I consider this to be an unethical process.


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I have been banking with Wells Fargo off and on for some time. I seem to have forgotten why I dont bank with wells Fargo. Now that I am banking I remember why I can't stand them. Reason to banking is I need more than one bank because of the amount of only insured for $25,000. I live in Vancouver Washington and perform all my banking or activities in Portland Oregon. I would say a 10 mile radius.


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Trying to close accounts that my Mother had at Wells Fargo, properly titled in a trust with me as a Trustee and her only living relative. Also to transfer IRA account. Told it takes 5-7 days to retitle the account. (She had a Suntrust Account also... They did it in 45 minutes.) Also has now been a week and they are still not able to verify that I am the beneficiary of her Ira Account. I have given them a copy of Mom's original account opening paperwork. Say it takes 7-10 days to receive a "package" of how I have to handle the IRA accounts. Just one more reason to do your bank with a local or regional bank. They could care less about your situation.


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This is just another way to scam customers. My son is in a different state and tried depositing cash into my account. They said it's policy not to accept cash from people without an account there. He came back with a certified cashier's check and deposited it. They said it's not available until the next day. So they don't accept cash and put a one day hold on a guaranteed check. Basically they are forcing their customers to allow them to borrow YOUR money for 24 hours. Scammers. Can't wait to close my account.


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Wells Fargo has managed to botch every step of our mortgage process. We have had to find alternative housing for a week and counting while our future house sits empty. They said that they had to do a reappraisal due to federal regulations (we’ve spoken to three real estate agents and no one else has been impacted, so this is clearly a lie). Then they ordered the incorrect appraisal, so we’re still waiting on the correct appraisal to happen. Had they done their due diligence, they would have known three weeks prior that they thought they needed this reappraisal, but they waited until three days before closing. They have offered us nothing but lies and excuses, costing us extra money and housing for our kids. Completely unacceptable.


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Don't trust Bill Pay. When you change your address online it does not change the address on the checks they send out through Bill Pay. You have to go in and make the change in a different spot. What this means is that you can spoof your address if you don't want to use your real address. Great job Wells at reinventing yourself. So all criminals that want to hide please use Wells Fargo Bill Pay.


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I was scammed by a salesperson. 60 yrs old, convinced to open up accts I should not have. 2.5 hours with him, he pushed and pushed and would not take no. Ended up an job scam. Wells shafted me after 20 plus years...9k worth of loss. They would not do what is right, 3.3 years later. They are monsters. Will probably have a heart attack and die over this.


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A transaction was canceled and I even had the merchant on the other line stating that it was canceled. Wells Fargo refuses to release the funds back into my account. This is not the first time they have done this but it will be the last with my account. I would not recommend anyone using Wells Fargo for anything. They will screw you over!!


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I knew Wells Fargo had a long track record of fraud and scamming their customers with made up fees and hidden charges, but I thought I’d give them a chance because they had publicly announced they had cleaned up their act (they didn’t), and also the location of one of their branches seemed to be convenient (it wasn’t). I thought if I banked carefully I'd be alright, but after a year of trying to do business with them and wasting tons of time, I've found there is just no winning with these con artists. They will always find new ways to take your money and not give it back. I thought that the company would get better after fraud scandals going public, but it seems Wells Fargo still has no shame and has no intention on anything other than taking your money and keeping it by any means possible.


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I opened my Wells Fargo secured account about a year ago. Before I opened it they told me that eventually they will upgrade my account to an unsecured. I pay my bills promptly, I have a very good credit score.. I never got an upgrade... This is pure fraud!!! A few weeks ago I made a dispute on a charge that I gave no permission to do, and part of the Wells Fargo agreement is that any charge that was made without any permission from the cardholder, you are not responsible for it. Bottom line the dispute was not approved. This bank sucks!!!!


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I hate this bank sooo much...poor customer service and NEVER can help properly. Always a issue. And it makes me sick. Can't wait to get another bank account. I swear I hate this bank. Will never recommend to ANYONE.


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In the interest of brevity I will leave out the many, many conversations and e-mails I exchanged with my bank of 15 years about this very simple, and now enraging, problem. I have a personal checking account and a business account with Wells Fargo. The average balance in these two zero-interest accounts hovers around $80-90K. Suddenly four months ago Wells Fargo started charging $14 /mo service fee on the business account. When I asked why (Cheryl ** @ WF) I was told that the balances of the two accounts are not considered jointly when determining monthly fee waivers. At that time the personal checking account had a $85K balance but the business account was down to $5K so the service fees were properly applied. I informed Wells Fargo that I was unaware of that rule, that I did not feel like Wells Fargo would be able to meet my needs so I would be transferring my business to another bank.


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I have a student loan that my father co-signed years ago. It’s been in repayment with automatic drafts set up for years. My father, unfortunately, declared bankruptcy in February which stopped the payments. But I didn’t realize this happened because, as I’ve been told, Wells Fargo cannot legally contact me regarding the bankruptcy (even though it wasn’t my bankruptcy). And it was not on my radar to even consider that my loan might be affected because my father’s lawyer told him it would not be affected. The bankruptcy finally got resolved a week or two ago and I got a call from collections saying I’m hundreds of dollars behind and about to go into default. But this is all news to me as I’ve been on auto draft and don’t even worry about my repayment.


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I’m a teacher who opted to get a lump sum pay for Summer instead of Bi-weekly. The funds entered my checking acct on May 1. I planned on using a portion for down payment on a house. However, in the middle of June I received a frightening email. Zero balance from WF. I called the bank and spoke to executive. She advised me, "Poor spending. Please budget yourself." I explained to her that’s not true. WF system has a glitch. It’s doubling from my bank card. Also, I told her that’s the problem with WF employees. They have too much self-pride in their jobs and system whereas my being your customer doesn’t matter to you. She spoke with more senses or empathy towards me.


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I was transferred to many different departments trying to get a fraud alert added to my account after I received an official email from Wells Fargo that said they changed my mortgage number. I spent hours on the phone and was given to deleted phone numbers. People said they didn't understand my complaint and sent me to another agent including a debit card agent. Email preferences changed. My bill pay set-up completely deleted including payments due in on Monday. These customer service agents are vicious.


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Spoke on the phone with a representative after receiving a pop up instructing me to call to verify the account to be able to send payments again. All I got was an argumentative man who was fact-checking my statements and questioning me. And all he ended up saying he could do for me is file a claim which required 5-7 days to process, otherwise I'd have to visit a branch/ATM in person. Was rude in that he was yelling and speaking over me when I tried to explain that I did not in fact change ANY of my contact info (which was his reasoning explaining why my account wasn't letting me process transfers). The website & Zelle just said that I just need to quickly verify by calling the number and it turns out that once you call, they can't even help you -- you need to go to a location in person! Terrible service with complete and utter disregard for you as a customer.


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My wife and I recently divorced. We went together to WF bank to close our checking and savings account. We were told that it wasn't necessary for both of us to come in to close the accounts, only one person was needed. This for a joint account mind you. Next, as part of the divorce decree, I was to take over the WF Visa account. I called to have my wife taken off the account, but was told since it was a joint account I could not do that. I spent quite a lot of time being passed up the line until I reached the corporate business office. Following their review, they stuck by their guns and said they could not take my wife off the account. 


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All the higher-ups know my and my wife's full names and greet us. I always get on Shannon ** line. She is an elite teller in this banking system. I wish I could say that about the other branches, the one on Amelia Island is a modern-day haunted-house for customer service.


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Wells Fargo year of trying to improve your customer services, every time I have to deal with you, I have problems. You are a bank. You are FDIC insured and you are working with people's money, mortgages, and car payments. You really have to get policies in place to create consistent systems. Why does it take you 5-day to process online bill payments? Other institutions do not have the same problems. Please get it together.


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I really hope this gets to where it needs to be because I am certainly not letting what and how WELLS FARGO did my daughter. My name is Kimberly ** and my daughter Krystal ** has been banking with Wells Fargo for about 4 or 5 years now! My daughter had an apartment fire on May 29th and her and her family (husband and kids) lost everything and I mean everything! Even though this is no business to anyone I as her mother had put my name in the apartment where her and her family resided which in turn means that any insurance such as renters insurance would have to be in my name only because this policy wasn’t no add on usually how you do with car insurance etc. No. This policy was added on to the lease under Assurant of course in my name due to the fact as I stated before because my name was on the apartment!


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I am a small business owner. Money was missing from my business account so I called Wells Fargo to see where is my money and why is my money missing. Spoke to a manager and was told there is a process that usually takes up to 5 days to receive any info about the missing money, so I asked the banks manager, "Could wells fargo credit the missing money until you guys figure out what's going on." Manager said, "No we cannot due to if we could credit everyone when something goes wrong we wouldn't be a functional institution." and she hung up the phone on me with no return call back. No Love for small business so there's gotta be a better financial institution out here somewhere. I've been with wells fargo going on 10 yrs now. Cannot support my business for the next few days until wells fargo gives me my money back. I'm done wells fargo. Goodbye.


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I always check my account before I make a purchase so I do not overdraft. When I checked it yesterday I had enough to cover that included what was in my savings account. I checked this morning to see if my balance was ok, and they charged me an overdraft fee of 12.50 plus and state tax because I did not transfer from my savings account to cover the purchase. Not understanding that at all because all the money was there to cover. I made sure do that. Now I am seeing how they get their money. They have screwed up my account and they will be charging me another overdraft fee for something that was originally covered. When I called Customer service they said they cannot help me because it was my fault. I am really sick of using this bank. They think people can afford to keep paying their fees and it’s ok to make the charges. Does anyone know a better bank? I need to get out soon....


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I went to cash a check that a company gave me for services I gave them. The check was for just under $400.00 and they said it would cost me $7.50. Walmart will cash it for $3.00. They are still stealing from people. That company pays a service charge to have that checking account with Wells Fargo, I called and asked them, and they want to charge me also. How many times do they get to charge for the same check? I won't ever deal with them again, I don't like thieves.


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The bank is holding a large sum of my deposit/funds for an excessive amount of time, twelve-sixteen working days. The bank is also accepting my third party online payments to my creditors and just informed me that while I am not able to access my funds the overdraft due to Wells Fargo holding my funds is applied to each payment to my third party payments. Please help. I have tried numerous times to remedy this situation/fraud. Thank you.


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Searching for somewhere to vent and maybe get some changes for my local branch of Wells Fargo Wilmington NC. So I started a new job where direct deposit isn't offered and me not having my own vehicle right now this isn't good. I received my first full paycheck which I needed to pay my 'late' rent with right away. The check is a Wells Fargo bank, which isn't my bank. So I'm in an Uber and I ask to stop by Wells Fargo. First we go through the drive-thru because I need to do this in as least time as possible, as it is costing me. I pass my signed check and drivers licenses thru window to teller, telling her, "I want to cash this check." She ask if I have account there and another form of ID. I said, "No I do not have account there." She says that I will need to come inside. I said okay, she keeps my things (signed check, DL). 


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First of all I open my account with Wells Fargo. It start off good with no problems. Now this kicker. The bank won't let me do overdrafts now all of sudden, which 4 months it won't let me. When I call the banks, talked somebody, it's always lame excuse. Yes, my pay check is deposit into my account and sometime I leave money in the account. Sometime I do but make long short, the customer that hundred of dollars check and do pay them and got some that abuse the ATM machines do have no interest of ever paying its bank. I'm single parent trying do the right thing but it's all good because as of today TCF Bank will getting my services.


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I am active duty military and a resident of New Hampshire. Being in the military I move around quite a bit, and I currently live in D.C. (on orders). I bought a new car recently and because I am a legal resident of N.H. the registration, loan, etc are addressed in NH. My legal residence is my father's home address, and it's recorded in my military record, as well as at the DMV. That being said my license, while a NH driver's license, has my current address (mailing address) listed on it so it doesn't match my legal residence address (common for military at least in NH so they know where to send my documents instead of sending them to my father to forward along to me). 


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Wells Fargo has the worst customer service of any bank I have ever worked with. They claim they will call back and don't. They make promises to fix issues only to kick the can further down the road. There is a reason they were in the news for all those unethical practices.


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On May 31,2019 I attempted to purchase concert tickets using the Zelle app through Wells Fargo online banking. I had never used the app before, but since it was a trusted payment method through Wells Fargo, I felt safe and secure using it. The fraudster set up a payment of $150 through Zelle. I received an e-mail from whom I thought was Wells Fargo (it had Wells Fargo letterhead) stating, "The transaction failed. Please try again." I became suspicious, when the scammer asked me to complete it again, I refused. He screamed, "oh my god" and hung up on me. So not only did I get ripped off $450, I obviously never got the concert tickets!


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I have never had a problem with Wells Fargo Bank. They have always treated me great. When it was my birthday they posted a cupcake at the ATM machine wishing me a happy birthday. Then when it was my sister's birthday they asked me if I wanted to send her a birthday card at the ATM machine and I thought that was really nice.


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I have banked for 18 years with Wells Fargo, and have significant experience financing and refinancing mortgages. This particular Branch under Mr. David **, Wali ** and Harpeet ** has treated us with the utmost contempt, feeding us lies after lies. Summary: I was aggressively offered to get an HELOC, and then pitched to refi my adjustable rate. I was told that the process would be 2 months tops and that the submission of documents was straightforward. I should mention mention that we have over $1M in equity and revenue streams that equate 6 to 7 times the amount we are were seeking to refinance.


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I had a joint account with my disabled, ailing mother for almost ten years. During the entire time, I had arranged direct deposit of social security into the account and then automatic transfers to distribute to other payment accounts. Last month, the account was closed with no notice due to "inactivity." Wells Fargo explained to me that automatic transfers and direct deposits don't count as activity! They gave me the option to use a tool for convenience, then penalized me for using it! It is very difficult to set up this type of account with an ailing family member. I knew Wells Fargo would shank me one day, I guess I shouldn't be surprised. Any advice or recourse would be greatly appreciated.


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I have worse customer support, I have submitted my online application for business account approximately month ago there. No one has correct information about what document they needed. They're dying for proof of address while I have sent them all required documents. Whenever I called them to get my application status I got new rules and new document requirement. Finally I have to cancel my business account application today and I had very bad experience with Wells Fargo bank. I won't recommend and never used this bank ever again. They told me so easily "sorry" just wasting my time for no reason. "Ref: **". Thanks for everything.


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I have always had issues with Wells Fargo. Their credit line, their customer service, their checking account services, in branch customer service. All around worst bank out there. They will charge you hidden fees, fraudulent charges and fees on credit cards. I got some back but still they ruined my credit. Also it’s apparently too late to make a claim on their class lawsuit. Like well if I knew I had the option trust me I would have got in on suing them! But I was never notified of such. 


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I stayed with Wells Fargo for two reasons. One they are helping build my credit. Two my local bankers are trying to help me as much as possible. But yet I call the credit center from the back of the card and my payment is only going to be 10 days late and she catches a attitude because I didn't pay it on June 2, but honestly I thought it said June 6. But yet Wells Fargo can order a bunch of pizza in Iowa for their employees and not work with their customers? I work a lot and don't have a automatic system like Wells Fargo does. I am very disappointed with Rose attitude towards me and I will be going to my local branch to complain to the lovely ladies and top notch lady manager I like there. If you Facebook Wells Fargo they want the money for their stock holders. Still very greedy.


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I had a money order drawn on Wells Fargo that was made out to me for a payment that was owed to me by a relative, a small amount $125. Wells Fargo would not honor it at the drive through with two forms photo ID's, one being a driver's license. I was told I needed to come inside to have them honor the money order. Once at the teller's window I presented the money order. I gave two forms of photo ID's, this again was not enough. I have several student loans with Wells Fargo. They have made thousands of dollars off of these loans. I do not have a checking account or a savings account with Wells Fargo and was told this was why I was treated this way. I was told unless I gave them my finger prints Wells Fargo would not honor this already paid for Money Order. I'm not a criminal nor have I ever been fingerprinted or been asked for fingerprints. DO NOT purchase money orders at Wells Fargo!!!!


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I bank with both Wells Fargo and Chase, I purposefully keep the minimum amount of money in my account because they are so greedy with their fees, they have literally taken thousands of dollars from me in fees the last 5 years. My mother recently had cancer which have made financial matters tighter, and I recently have had to have my own surgery. One day I go to my account to find out that they have stolen $125 from me for a fee for something where they sent the mail to the wrong address where I haven’t lived for over 5 years.


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Wells Fargo has been my primary bank as long as I’ve been alive. I’ve had various accounts through the bank, and the company has been consistent. Unfortunately, that means they have been consistent in low quality customer support. For context to the non-WF customers; calling through the support line requires a maze of navigating the system to get to a person who can help. Sometimes I try yelling my answers into the phone system, wondering if it will connect me with an agent sooner. I decided that a 0.01% return on my savings account is pointless. With all the great alternatives available, I decided to park my savings elsewhere.


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It is Saturday. Granted on the first of the month. But when you call and ask a question they say “exceeding 10 minute wait time and you are on hold 40 minutes.” They probably had no intention of picking up, but say 24/7 customer support. This is not the first time I fell for their scam, I bet they answer during normal business hours. But why say 24/7 support if they really mean 9-5 M-F? Just be honest. I’ve been a Wells Fargo customer since the Wachovia days, about 2 decades. I’m going to look for a bank that knows I am a person with concerns. This bank is just out of control.


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My mother is dying of cancer and didn't have time to go to the bank to put me on her checking account. Went the route by getting a letter from the Hospice doctor, but of course that wasn't good enough for Wells Fargo. The legal department told me I would need to get a POA to add me to my mother's bank account. I paid the money to get the POA and took it to the same branch. The legal dept reviewed and now us denying the POA because they said how do they know my mom is in incapacitated even though I have a letter from the doctor and now a POA. Why do you tell someone they need a POA and when they get it they want to play games? Doesn't Wells Fargo have any compassion for families that are going through a loved one's death? I would never do business with them or would I ever recommend this company to anyone. They will go out of their way to make a death even more miserable. Awful company!


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I was with Wells Fargo for a good ten years until recently my account was close. However, one particular bank teller was very rude to me and disrespect me. He needed a refresh training on customer service. The branch manager at the time mentioned to me that I should not attack her bank tellers verbally. However, I told her it should be the other way around because I was treated cruel by the bank tellers. All thought was a joke and the manager allowed it. I realize, they were all Latinos sticky up for each other. I complain a couple of times and nothing happened. There is an investigation taking place.


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Policy: If you purchase on Amazon using Wells Fargo Debit card and the charge goes to another state through Amazon other than the one you live in the charge will not go through it will be blocked. Rationale: Theft protection. Remedy: Sign up for security alert online and you will receive a text message prior to the charge going through. No matter how low the charge or high the charge this always happens. A pain in the ** as I make a lot of charges on Amazon. It would be best if they set a threshold for this extra step maybe at a 1,000 dollars.


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Wells Fargo bought my mortgage - which I had no say in - and every year I get a escrow review statement saying I have a shortage and owe them more money - usually $250-$300 - every year even when nothing changes!!!! They double talk and explain things so you can't understand the math behind it no matter how many different questions you ask. I wish they would sell my mortgage to someone else!!!! Heads up: when you take out a mortgage with another company make sure the box that says we will service your loan is checked so it doesn't get sold to a company like this.


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I have a checking account with them. And I always have the same problem that sometimes when I do bill payments or credit card payments, they don’t appear on Wells Fargo app or online, not even on pending transaction area, causing you to see the wrong balance. Because after 3 days of so many purchases and pending transactions showing zero, you lose track easily causing you to have an overdraft.


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My 17 year old recently opened her own bank account with Wells Fargo in May, 2019. She came in to the branch the Friday of Memorial Day Weekend to cash her payroll check against her account, and was told by the teller that her check could not be cashed due to an outstanding balance on her "card". The teller advised her to deposit the check, however, my daughter insisted that she needed her fluid cash handy over the holiday weekend. The teller agreed to deposit the funds "AS CASH" so that the outstanding balance could be paid right away prior to dispensing funds. Once my daughter agreed, the teller informed her that she could only take out a certain amount but had to leave money in her account, but that she would be able to freely use her card for transactions over the weekend as needed. 20 minutes later, my daughter tried to use her card at the gas station, and funds were insufficient.


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I called Wells Fargo to ask them if I could get my online banking access back. They told me we couldn't do because we needed bank statement from another banking institution. I'm like "what, why would they need that". I was concerned and frustrated with Wells Fargo because they didn't even notify you when they disabled your online banking access. I feel like Wells Fargo needs to be investigated and looked into.


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I've been a customer for 15 (ish) years. I put up with them issuing checks to a non-signatory on my account. I put up with outrageous fees. I put up with spotty customer service. That patience ended Saturday morning when my card number was stolen. I went in for a temporary replacement card and was told, after waiting 15 minutes, my Texas-issued, valid ID was insufficient. The branch didn't question my identity, nor should they - I'm in the bank for large transactions on a frequent basis. I also presented credit cards, business cards, etc. - all of which were in my name. Instead, the branch demanded a driver's license (at home), or a passport (it's Texas and who carries a passport). Wells made the decision to prioritize policy over customer service. I closed out all of my accounts as a result and I'll use one of my other banks from here on.


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4th time hating this bank and leaving. This time I tried to make a hotel and gas station purchase. Both times just because I was an hour from home my card declined making me go to an ATM twice and calling the bank twice, standing in line twice, looking like I'm broke twice, delaying time twice! They won't take that process off my card so whenever I go more than 5 ft from home I have to call in to set up travel plans so I can use my card without hassle. How stupid and ** customer service and policies!! Make sure you're safe as a bank but who cares about your customers.


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I have been with Wells Fargo for years. 3 days ago, my debit card keeps declining although I have over 10000 in the account. I contacted the bank for more info. Wells Fargo informed me that they closed my debit card for 12 months because I have made some legitimate claims. Who does that? The customer service is crappy and I'm going to close my account and take my money to a bank that will value my business. What a mess!!!


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Even though money has been deposited into my WF account, the bank put a hold on it for two weeks without any good explanation!! Sounds like they are short of cash and they randomly put a hold on some accounts until they get cash flow. It is disgusting and a disgrace! We are removing all funds from WF as soon as the hold is released. These are dictatorial, gangster methods. WF has surpassed even its previous dire reputation.


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My reasoning for giving you such a poor review is because that's what you deserve. On May 4, 2019 I made a overpayments and immediately called Wells Fargo to reimburse my second payment back to my account. The first representative told me it would take 3 days, it's now 15 days later and Wells Fargo does not have a answer to where my money is, after this write up the next step is the new channel. Wells Fargo your service in one word is LOUSY. I will be be changing very soon.


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I got a interest free credit card for a hearing aid, I pay it early and more 70.00 more than due each month. My May payment was due the 11th, I paid it on 4/13. I then received my bill on May 22, showing I was late and a 27.00 late fee. When I called in I was told I need to wait till the billing cycle, and the lady was rude!!! Seriously, I have a no interest loan and pay more and early and you don't want my money, if I'm late they can charge me interest, so beware of this scam!!!


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Visited the Ridley Branch on Friday 5/17/19. Long line waiting for a Teller. One Teller looked at the line and walked out of the bank leaving two Tellers to handle inside business. Two drive in Tellers on duty. One taking care of a customer. The other staring at customers in line. There was another employee walking around asking if anyone wanted to make a deposit. When no one responded she walked into an office and closed the door. When I reached the window Kim waited on me and apologized for the delay. She was very nice and helpful. The drive in Teller doing NOTHING immediately started making excuses for the delay. Customers don't need excuses. We need prompt and friendly service! HIRE MORE TELLERS OR CROSS TRAIN OTHERS TO ASSIST TELLERS WHEN BUSY!!!


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Holding Money in limbo more than 20 days before sending check. I took a loan from my Wells Fargo Retirement 401k. They processed, and started loan payments due the next day. They claim a check is in the mail without any proof, or documentation to this claim. After three weeks of waiting for a check that they claim was mailed more than ten business days ago I contacted them. They still had no proof that a check was ever mailed. They then gave me an option of having it sent FedEx next day using my FedEx account. I gave them my FedEx account information and was told by their representative that I would have it the next day. 


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Online banking has been unavailable for computers since Wednesday May 15, 2019. It is now Friday May 17, 2019 and there is no estimate available for when it will be fixed. I filed an executive complaint with Rhonda, case no.** but she stated she has no access to email to send any follow up information.


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They do not notify you when there is suspicious activity in your account. They don’t even call me anymore to ask about my account being overdrawn. I struggle every month to get by and I can not afford to have my identity played with. So I honestly think they have a lot of things they should try harder on.


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Stay away from Wells Fargo, they will non stop call you after putting you in a re-payment program, they try to change the details of said program on the fly. And trying to get them to help you in the first place shouldn't be as difficult as they make it out to be. STAY AWAY.


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I run a business and with WF for a very long time and never had a problem before, they closed my accounts which is not my fault and told me because it's unsafe and told me that I can reopen. It's very disappointing and not good business practice since all my account numbers are not exposed to bad guys out there, but the branch in Hollywood won't let me reopen any type of account.


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I filed a complaint in regards to a fraudulent activity that has happened to me and it seems as if Wells Fargo bank cannot help or provide a resolution to a loyal 18+ year customer. I had a transaction happened to me through a third party, and that merchant where I sent the money I never received the services for the transaction. I contacted Wells Fargo to file a claim, I had to leave the country for a family emergency and when I came back, a week later, I haven’t had any messages in regards to my claim that I filed so I decided to follow up. Well when I called of course “nothing” can be done because it’s a third party transaction that I provided the money to the client. I find this a bunch of BS because I contacted the third party company and was told because it’s a transaction that came from my personal bank if I wanted it disputed I would I have to contact the bank. I just been tossed like a tennis ball between the two. 


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As a retired disabled veteran I opened a Wells Fargo Checking/Savings in order to have a local bank and had my SSDI check direct deposited into the account. When I tried to pay off a furniture bill for $3K online and was told they could not raise my limit for the process. I went to the local branch to close my accounts. I was told there was a pending $5.76 overdraft fee therefore that amount was deducted from the owed balance. The branch closed both the checking and savings and asked that I call customer service the next day to complete the closure. To my surprise the next day when I tried to close the account 2 items that had cleared the day before were now showing pending therefore I was told to call back the following day. When I tried to close the following day Wells F had added an overdraft fee of $35.00 for me closing the account at the branch location.


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I did not get all of my money when I used a Wells Fargo ATM. Immediately called Wells Fargo. Immediately went to their neighboring ATM since I needed the remainder of the funds. At the time I wasn't super concerned - certainly mistakes happen and they would remedy it, right? I had to call Wells Fargo back 2 more times over the next few weeks (they never called me back as promised each time). FINALLY someone told me that it had to be handled through the fraud department of my own bank.


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Our business has used the Wells Fargo no-interest financing program for several years. We are selling our business and when I contacted them to say we would be closing our account in about 8 weeks, they did an immediate 2-day termination, which means we cannot offer financing these next 8 weeks. They would not even consider allowing us to keep the account open because "the risk is much higher that a customer will dispute a charge", blah, blah, blah. I told them if they would look at our account history, we have NEVER had a purchase disputed, not even on our regular credit card processing which is thousands of transactions in the 11 years we have been in business. And, the last WF transaction I was allowed to process was on May 8. Today is the 14th and the funds still have not been deposited into our account. 


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I was call by Wells Fargo Credit Card dept saying that someone tried to change my address, they wanted to know if it was me. I told them it wasn't me & I had not lost the card or loan it out to anyone. I had to go into the bank and take my ID and change my security word, whoever this person was they had my: my name, SS#, DOB and my security word that only I knew. Long and short of the story, I change the security word, but somewhere among Wells Fargo employees they didn't log the information in correctly, having me go into the local bank a total of six times to correct this only to go back again and again on a broken foot that was trying to heal.


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In line at the pharmacy. My card declined. Told me that one of their staff made an error and they could not reopen my card but I will get a new one in 7 days. Well we could opened for this purchase then we are closing it and you will have to redo all your accounts.


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Bank is scam. They overcharge you, will overdraft fees and hold your money for them to take it, its all comes back to them for paying charges you have no idea you are being charge with. I have other friends who have used Wells Fargo and left. Been with them for more than 8 years and am very disappointed with this bank. PLEASE PLEASE stay away from them.


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We got a Wells Fargo Home Project Loan to do some repairs around our home. Process was simple to get the loan and payments were set to our liking. About a 1 1/2 years later we added another project to our loan for 2979.00 which increased our payments around 125.00 per month. In about 2 months we paid back the 2979.00 but Wells Fargo stated they would not decrease our payments back down to our original amount even though we have never been late or missed a payment. I just saying be aware they will not decrease your payments if you add to your Home Project Loan and pay it back early.


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I attempted to secure a home mortgage loan from W.F. 5219 Richmond Ave. Houston TX on or about April 1st, 2019. The loan officer said he could provide me with an interest rate of 4.25%, 20% down with no fees. I was told his supervisor would have to approve. I was contacted via email and informed that the supervisor gave his approval. I was asked to come in and sign disclosures and pay for the appraisal. I signed the disclosures and $550 was debited from my credit card for the appraisal. Two days later the loan officer advised that I would need to put 30% down to get the 4.25% rate.


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Here we go again, another Wells Fargo clandestine promotion scheme. This time it is Zelle -- an affiliated company that facilitates money transfers. The ad appeared on my online opening account page. I could not get rid of it. Research led me to learn that only WF's online tech support can delete this privacy preference. Note the irony here. The choice is theirs, not mine. Tech support told me it takes 10 to 60 days to delete this ad. The underhandedness of this tactic of inserting ads to my online account is unbelievable.


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I am VERY UPSET with over 100$ being taken out of my account in OVERDRAFT FEES. I been with Wells Fargo close to four years. I was charged for three transactions I had money in my bank for. There are two additional payments that are still in PENDING STATUS in which they merged them one in which was a 1$ payment that I made May 6 around 8 pm. The next morning I put 365$ in my account in which I was only expecting 125 be taken out. They took an additional 100 in OVERDRAFT FEES for three transactions two that are still in PENDING MODE. I feel ripped off. I would like for my money to be returned to my account. There was no email or NOTHING MENTIONING ANY OVERDRAFT FEES BEING CHARGED.


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I've been with Wells Fargo for about a year now and have had nothing but problems with this bank. They pretty much steal money from you by charging you twice for a transaction that was already cleared the day before and was posted that it was cleared on the online banking app. I wouldn't recommend this bank unless you like paying for things more than once! Worse bank I've ever been with. If you want a good bank, go with a credit union like Railroad, they won't steal from you.


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I had dinner Wednesday night and came time to pay the bill. I paid with my Wells Fargo card not knowing there was a block because of some weird robo hotel bills. I called. Gave them every answer to the 20 questions they asked then they asked me some verbal password I set up in 2003. I didn’t know it, so asked what else we could do. They passed me to their “supervisor”. Turns out they couldn’t do anything so they passed me to their “SUPERVISOR” some woman with the last name **. She was terrible. After 49 minutes on hold with no answers she told me not to talk about my account in public.... I couldn’t leave the restaurant, used very obvious and ridiculous stall tactics and insulted me. Needless to say this experience has lead me to open checking and my upcoming car loan elsewhere. Also once my credit card is paid I’m out.


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Wells Fargo stole $60,000 from my company. I have a contract for the work we did to a property they foreclosed on. They decided not to pay on the contract and lied about where my money is. The insurance companies always put the mortgage co name on claims checks. As homeowners it’s time we demand this practice end. Had they not foreclosed the homeowner would have been responsible for our bill. Please bank with a small, local bank or credit union.


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Wells Fargo the worst bank ever. I have almost 1year and more than 30 people that I have been talking to to resolve my mortgage problem. Nobody cares. They pass me to a new person every time and I have to explain myself again and again. Worst, worst, worst bank ever. The issue by the way never resolved.


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I have had an account with them since a year and these cheats are one of the worst banks ever. They have no reason and they close the debit card without any Prior notice then they start the card after I dispute as I was genuine and again in a month they close your account. I had certain disputes with Uber as I had lost my card. They give you credit and then they close your account. Why in the world you give credit if it's not genuine and that's all they say. It's a business decision, they surely misuse the term business as I so wish they understand the word business ever. They will try and harass you to the core. One of the worst banks with the worst service ever... Trust me guys. Do not open any accounts with this 0 rated bank. They have all the worst reasons available.


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What happened to true companies that you enjoyed being a customer. I haven't had one call from these people that I haven't gotten off the phone in tears. They claim that I didn't make payments, my bank statement says I did and it cleared. Where is my money going. (Stephanie)


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Opened 6 accounts with them based on a clear promise that there would be NO FEES charged therein without any care or concern for the interest paid herein. I started noticing charges here and there and finally ended up closing all my accounts due to NUMEROUS charges for various reasons; some of which that did not even pertain to me or every utilized!


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I receive wire/ach transfer periodically from Wells Fargo, from a customers account. This wire is deposited into my external account and I am notified through an email. Recently this email address changed and I needed Wells Fargo to update that address. What a nightmare. Two Wells Fargo employees on the phone, and neither of them could understand the process. They wanted my personal account information...I don't have an account with Wells Fargo. They are the ones sending money into my account with another bank. Neither of them had a brain in their head. 35 minutes later I had to just hang up. I gave them the remittance advise information, told them the Wells Fargo email address it was coming from...and still CRICKETS!!! This is why Wells Fargo has the reputation they do....


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I have used this company in the past and was satisfied but not elated with their product. Since then this company has gone from bad to worse. I purchased carpet from one company and furniture from another, both financed through Wells Fargo. From the get go I watched my mail for the first bill because both purchases were on a 0% financing for a limited time. When I received the first statement it was a 2 month bill. They did take off the late fee after I called and complained. I also tried to set up my accounts online as there are no branches in my state but after several failed attempts calling to set it up and one customer service rep even telling me I had to call back I gave up. I used my local bank's Line Of Credit and happily paid interest as to not deal with this institution again.


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I recently used Zelle for a money transfer and got scammed. I called WF claims department to stop this transaction 10 minutes later (mind you it is been pending on my account for 24 hours) and was told that the transaction was complete and nothing they could do. I advised them that I was defrauded, that I never received the stuff I paid for, they just simply did not care! Total ignorance on their end! They did not bother asking any details about the person who scammed me! As a bare minimum, they could have tried contacting a bank where my money went to and dispute it. No, why bother!


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They have serious issues with their online payment portal which they are not willing to address via Wells Fargo. I STILL have a 30 day late mark on my credit report because of critical errors I found on THEIR website which prevented them from receiving my timely payment. Despite attempts for years now going back and forth with the credit bureaus AND WF Dillards, providing documentation of these proven critical errors on their payment website, proof that they gave NO late fee warnings (although it was their websites fault I was late) the credit bureaus have told me that WF Dillards is still unwilling or too lazy to budge on this. 


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Last February I bought a new car in Spartanburg SC just before a relocation to Louisiana. The dealership ran the financing through Wells Fargo Bank, my first and last dealings with Wells Fargo bank. I'm actually starting refinancing procedures today and can't wait to pay them off. It started with the dealership. They were great but since I was relocating and my tag didn't expire until April, they decided to not license the new car as SC and just change over the existing registration and when I got to Louisiana I would register here. Well... That might have worked if they hadn't taken my registration to change it over to the new vehicle and then mailed the new one to my old address. So after three times going to the DMV and being turned away, I ordered an original copy of the registration from SC and needed a copy of my title from Wells Fargo Bank. 


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All I have to say is...expect to be lied to constantly, and then expect Wells Fargo dealer service (customer service) to blame each other on the mistake being caused. I have been told for over two months now that my auto insurance refund check will be delivered in a few days! It is now going on three months and I'm still waiting on that check! I will never do business with this bank ever again!!! A Lesson learned! I hope this helps anybody thinking about dealing with this bank to not do it!!! There is a legit reason why this bank stays in the news about their thefts and dishonest practices... You have been warned!!!!


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Took over three months to open a saving account for our business, already had a business checking for several years. Was completed and opened in December 2017. April 24th, my business debit cards were cancelled and I was told to go to the bank to find out why. I went to the bank and was told they didn't know they would need to call Wells Fargo lol.... Waste of time. After another 20 minutes, the bank see says the account is being terminated because the BANK didn't complete a part of a form from when the account was opened. Not only did I not need to waste my time because the issue could have been resolved over the phone, but the entire issue was cause by the banks error! Business owners, don't waste your time with Wells Fargo. After my BoA accounts are open, I will be closing all my business and personal accounts with Wells Fargo.


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I purchased a car nine months ago and was initially finance through Wells Fargo. Bank was told that after x amount of payments that I would be able to refinance to get a better interest rate so I waited, made my payments on time and tried to refinance with Wells Fargo. Customer service was great. Results were not. There was a discrepancy on my credit which I got resolved but still Wells Fargo still turned me down. If they felt that I was not capable of handling the loan in the first place I wish they would have just turned me down altogether. In any case very disappointed in the whole situation.


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Wells Fargo closed my checking account without my consent just after I asked them to pay me the promotional bonus offer ($150) which I was eligible for. I called customer care and they told me initially that I asked for the account closure but when I talked to the supervisor, she told me that it was closed because of inactivity. Given that I had done withdrawal just 2 days back and I have been using this account to get direct deposit of my salary and paying credit card bill, it was a blatant lie. They told me that they cannot do much as the account is closed.


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I’ll start this off by saying I was totally satisfied with Wells Fargo before this experience. In July of 2017 I decided to combine my wind coverage with my other homeowners policy, granted Wells Fargo had already paid the amount due for the wind coverage to a different company but I was still in grace period to change with a total refund. The insurance company sent me a refund check for total amount paid in which I deposited directly back into escrow to pay for new wind coverage insurance which was about the same cost so it should’ve been a wash. Somehow when the insurance company requested the balance due for the wind policy someone at Wells Fargo decided that amount requested was the total premium for the year with total disregard that Wells Fargo had written another check just weeks earlier for the other homeowners insurance. 


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I've built my business using my personal credit. After years of floating expenses on my LOC and credit cards (and paying healthy interest) we are coming out of the red. At the first of the year I pull some nice profits out of my business and started paying down some of the balances. Now mind you I have 3 credit cards, 2 lines of credit (one HELOC) and my home mortgage and for more than 15 years I've never been late on any of the cards or credit lines (years back I have had to jockey 2 house payments but corrected that way back). 


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Worse bank in history. Don't believe me? Well feel free to find out for yourself! I have been with them for years and years and believe me when I say they are not loyal to their customers! With good, credit and always having a good standing account, and after years of establishing history with them. They refuse to give anyone good or any loans for cars, homes, or credit cards nothing! 


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If I could no zero stars I would. Do not use this bank. You will be disappointed. We used the ATM here multiple times and each time there was a problem with our joint account. We deposited CASH to the ATM and and had to submit multiple claims to get our cash account for. We deposited an amount over $400 in the form of actual CASH not a check and the ATM printed a receipt that said pending. We waited two weeks. Of course we submitted another claim. We were given a provisional credit while they "investigated". 


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TERRIBLE CUSTOMER SERVICE. Justine was in charge of my claim # **. She just kept saying there was nothing they could do. Instead of trying to find a solution, she just kept repeating. She ended up just hanging up on me and telling me "let me do some research and I'll get back to you, have a nice day" click. Are you kidding me?? This has got to get resolved. I have been with Wells Fargo since I started banking, and I'll hate to have to leave Wells Fargo over this. All my accounts, business accounts, my wife's account, and my parents' accounts are all with Wells Fargo. We deserve better treatment than what has been given to us. All this because a banker setting up my account did not disclose an important piece of info.


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I work for an organization that has multiple accounts with Wells Fargo. We have never gotten the runaround like we have gotten with Wells Fargo. To simply add an administrator to our account to receive a debit card has been a nightmare. No one knows how to do it, spent hours away for on-site visits to the nearest branch to sign paperwork, and still no card after weeks. Constant mistakes admitted by Wells Fargo, yet no resolutions. I would not ever ever ever recommend that a business bring their account to Wells Fargo. Recent commercials about their changes in culture in the banking institution are completely false. There is no change in culture. They do not care for their customers.


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I called the online banking, customer service department. My purpose was to transfer a CD to my savings account within the grace period. I asked if I needed to go to the bank and was told that they are trained specifically for these requests. Well, the whole process, was to take three business days. When I did not see my money in the savings account, I called Wells Fargo. Apparently, the transfer was never done and there isn't any record. Seriously? I needed that money transferred. My grace period days are ticking away!


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We fell behind on our payments due to medical issues with my husband and our daughter. We were trying to catch up when, in February of this year, we were a day late with our payment. I called home preservation dept. to make the payment and was told that Wells Fargo would no longer accept payments. This was the end of February 2019. We were served foreclosure papers on March 7, 2019. I tried to work things out with home preservation and after all the paperwork was completed, I was informed that we did not have enough funds each month to go for a repayment plan. 


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I regret ever opening this account. I was just denied a claim for a product I never received online. They couldn't give me an answer to why they changed my statement to saying I did receive it, but wasn't satisfied with the service. That is so ridiculously wrong on many levels and for them to apologize and say there is no more they can do is just unacceptable and disrespectful. There are so many other banks out there with far superior service than this place.


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I took out an auto loan with Wells Fargo in Texas in 2016 and never missed a payment, nearly always paying before the due date. In late 2017, my vehicle was stolen and wrecked, then recovered. The insurance company refused to pay and I struggled with them until December 2018. Meanwhile, the vehicle was undrivable and was sitting at a collision center awaiting repairs. I had an agreement with the collision center to leave the vehicle there until the matter was resolved with the insurance company. 


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We've been trying to roll over an IRA from Wells Fargo to another bank, and they have been using bogus excuses for WEEKS to delay the roll-over. So far, they have stolen about $300 in interest from us, and the transaction is still not completed. You would think that after their massive scandals that they would be super-sensitive to customer service, but Wells Fargo continues to steal money from its customers, left and right. We have taken all of our money out of Wells Fargo and put it elsewhere, and we recommend that everyone else do the same. Stay away from these crooks!!!!


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I've had Wells Fargo for about two months now and my debit card has been stopped at least 9 times. Once being 3 times in the course of one day!!! I check on the application and there is the money to cover my purchase, but Wells Fargo had put a stop on my card "to protect" me of course! Wells Fargo please protect me from your ridiculous fraud protection system that is ruining my days! And it's not like I am using my debit card at potentially suspicious vendors like the crack house. LOL. I am talking about an authorization to buy a Google app for $3 or to pay my electric bill for $100. Or just now to pay at the CVS!! WTF Wells Fargo???


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Wells Fargo is the worst bank ever! Everything you try to do results in a fee! I swear they would charge you for a sneeze in this bank. Sneeze just so happens to rhyme with sleaze. I finally closed my accounts and moved to a better bank.


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Hello, I am writing because we received a letter from Wells Fargo saying that you will close our 3 Business accounts in May 16th, with no explanation, just that WF is going to close all accounts and it's a final decision. My questions are simple: What the hell is this? You are advertising yourself as taking care of customers, customers are the most important, WE have been customer for more than 5 years, and we receive a letter out of nothing stating we have to go to somewhere else?? What kind of professionalism is this? 


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Wells Fargo sold my Mortgage to a debt collection agency along with over 180,000 other mortgages. I personally was affected by their foreclosure suit, and wonder if all the mortgages sold were. It makes me suspicious due to I know that Wells Fargo Mortgage was ordered as part of the decision handed down to contact the victims and make known the means and amount of restitution, but I have yet to be contacted and now my account has been sold. I know that Wells Fargo was undergoing further legal action due to their failure to comply with the court order.


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Wells Fargo has an aggregator program called One Stop. Almost all employees are unaware it exists, even though it is clearly hypertexted on their accounts page. Now they have lost all my username and password accounts, and cannot explain it since they don't know what it is. I can't believe Warren Buffet owns this POS stock!!! There is a new webpage requiring a new username and password, but Wells refuses to confirm or deny whether it or my passwords were hacked. This is serious. Stay away from WF. They deserve to be in the news!


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I had applied for a Bob's Discount Furniture credit card which I guess is through Wells Fargo. Within 5 minutes of submitting the application they had called me to verify my information then said they will get back to me. I received a letter in the mail a week later saying it was denied because “unable to authenticate identity of applicant”. Confused, I called to see what this meant. I was on the phone for 45 minutes and transferred 4 different times. When I finally got ahold of someone they said that the notes say my phone number could not be validated. 


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Received a letter to make things right??? So I phoned to resolve an unresolved complaint that I filed back in 2013. Spoke to a briefer, Jordon, review the validity, then forwarded to an executive services, Shannon ** who snidely corrected me when I implied that it felt like a lore to recoup old business, after having been on hold then transferred (45min). Now I am told within 5-10 business days it will be determined if I should receive the reimbursement that I was promised back in 2014. I also was given a # to call if in fact I don't hear from them. BEWARE OF WELLS FARGO PROMOTIONS AND BS.


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Wells Fargo is the absolute worst bank I have ever dealt with. From day one, the entire experience has been a complete nightmare. They consistently shut down my debit card for the most regular of purchases like buying gas at a gas station next to my house or getting groceries at a local supermarket. When I call them to verify the purchases (and spend half an hour clicking through menus trying to get to a person) they won’t simply unlock my card - they follow through with completely closing the card even though I tell them not to. So then I have to wait for a new card to come in the mail, but instead of receiving a new card I receive 3 new cards and it took weeks for them to figure out which card to activate - and even then, they still haven’t removed the unsolicited surplus cards from my account and it still causes problems to this day. 


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This is a bank that is difficult to trust. On several occasions we were told our fees would be set at a fixed percentage of 1.25% or later 1.1%. Turns out that was for several accounts but not all and was not disclosed verbally but was buried deep in a complex many page document. This is their mode of operations per the last paragraph and the link at the end of this review. On several accounts, our fees ranged from over 3% to over 1.5%.


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Wells Fargo was asked to close account, but instead let someone go online and get 2 more accounts. My job sent my direct deposit and Wells Fargo saw on atm camera a guy named Kenneth stealing my money. My named is Alexandria **, I'm a female. I've been in contact with bank in person and phonewise at least 10 times. Bank says not allowed to give me my $400. What kind of investigation is that. People have been telling me I shouldnt have did business with Wells Fargo. They are bootleg thieves.


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They don't care about you. All they care about is ripping off as many people as they can. I'm a disabled veteran on a fixed income and can hardly afford things as it is. But they were so worried about an overdraft fee being paid they took my food money without a care. Scandalous bank that I have ever seen. I've also had more problems so I'm switching banks. Ripoff artists.


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I opened a checking acct one year ago in the South but moved to OH that doesn't have Wells Fargo, so I wanted to close the account. Free checking with ten debit card transactions in a month. I googled to find out how to close for free and on a Monday found out balance has to be zero then call. I went to gas station to get balance exactly zero then called Mon and they told me transaction has to go through. Called again on Tue and it takes five minutes just to get to talk to the right person and they AGAIN told me to call Wed MORNING and guaranteed the last transaction will post and my goal of closing the account is done. 


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CAME TO THE NEW PROVIDENCE BRANCH OF WELLS FARGO. MET WITH MARY **. MS. ** WAS THE CONSUMMATE PROFESSIONAL. Explained everything down to smallest detail. No pressure, no hurries, no worries. Our loan was approved in 30 minutes. Ms. ** is truly a person you want to deal with. Knows her job right down to the last word. Customer service is a lost art, but not with Ms. **. She has renewed my faith in dealing with people who say they care and want to to help and that is exactly what she did. In closing I want to say thank you to Mary ** for being the warm, caring individual that she is.


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The whole reason to obtain a personal loan is to consolidate debt. Well I was denied because I was told I had "too much debt". My credit score is almost 750, yet I was still denied. I threatened to leave and take my business elsewhere. After re-evaluating, they STILL denied me. Again, the reason was my credit history. I have a 100% Payment History, meaning I NEVER missed nor was late for a payment in over TWENTY years...so why would I suddenly not pay the loan they issue me? Their reasoning made no sense. Then I read they give loans to people with credit scores well below mine.


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I applied for my mortgage with WFB the afternoon before the closing. They said my rate and term was different and there was nothing I could do. My lawyer and I convinced them that it was a bait and switch. They agreed to honor the original contract. Then again right before closing, they changed the mortgage. This time we agreed to more money down which was a strain for me.


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I have been a Wells Fargo customer for over 40 years. I have had a gold account the entire time. A few days ago I went into the bank to get a money order (free with a gold account). The lady tried to charge me for it and I told her I had a gold account and it was free. She informed me that that I no longer had a gold account, Wells Fargo had closed that account and given me a different checking account plan in which most of the items that were free under the Gold account I was now being charged for. 


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This bank is a joke! I have currently raised my credit score from a 480 to a 626 in less than a year. I have banked with this bank for many years. I have recently been approved for a couple of cards that have helped me to get my credit worthiness back. Mind you I have a business acct, personal acct and personal savings acct with Wells. Not one invitation but two invitations to apply for a credit card through Wells was sent to me in the same week. Sounds pretty persistent that my bank is going to help me as well. Yeah right! 5 days later a denial letter. So instead of helping me get my credit up they’re helping lower my score by having me apply for a card. They sent me two invitations to apply for only to deny me. My goal is to buy a house and this is obviously not the bank to help me get there.


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I disputed 2 separate transactions for separate merchants and somehow they were combined and was promised to not be charged an overdraft fee. Well they denied both, even after I spoke with the merchant on 3 way to argue it wasn’t me. Then on top of that they still charged me and overdraft fee. I will definitely go back to Bank of America!!


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I’ve been a Wells Fargo customer for 15 yrs. Recently I incurred An overdraft fee, I realize this does not seem like a big deal but to me it is. I am a 13 yr active duty vet who now works with at risk youth lol so yes every penny counts. The fee came when a merchant pulled a charge back but then redid the charge blah blah. Anyway Wells Fargo told me only after I said how three weeks ago I couldn’t pay for my dinner at a restaurant and was stuck due to Wells Fargo meltdown and no one could use their cards... So they told me they would give me 25% back of the $35 fee. Oh joy, what a joke.


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On February 27 2019 I applied for a Savings account through Wells Fargo online, and received a response that it had been approved and opened. The next morning on February 28 2019 I received a phone call stating that all of my accounts and online access has been frozen until I am able to prove that the Green Dot account the funds came from was my account. That Saturday on March 2 2019 I went into the local branch on Foster Rd and spoke with Orlando to understand what was going on and what I needed to do. He contacted the online bank fraud department who advised him that I needed to bring in a bank statement or blank check for the Green Dot account and they will be able to release the freeze.


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They don't know their own business and they are rude and not helpful. There are so many departments that you have to keep being transferred to find someone who can answer your questions. It would seem that this company doesn't care about their customers. Find another bank and another credit card company if you can.


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We have been with Wells Fargo since the end of January, so a little under 2 months. Nothing but problems since walking thru the door. We started to open online but had to go into the branch per requirements so that disqualified us from the joining bonus. Then they pick and choose what is going to process and when. I swear they pay their employees with overdraft fees. You can't transfer money to a landlord unless you want to make 6 payments of 500 each. It's not right. And now we are waiting on a wire transfer coming in and it was sent out on Friday. But they claim that today isn't 2 business days. (It's Tuesday) wtf day is it then!!! We are definitely pulling our money. I'd rather keep my money in a shoe box under my bed.


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They are crooks and charge overdraft fees like crazy. They try to get every dime they can from you (even when it’s their fault). It’s no surprise they have the ratings they have! All the problems I have are problems lots of other people are having with them as well. They try to rip people off.


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I have been with Wells Fargo through 2 bank name changed. First Union then Wachovia AND now Wells Fargo. I have dealt with weird overdraft charges that re-arranged dates/transaction orders to charge me more, rude customer service etc... But nothing is worse than what happens when you travel. In 2016 my card was skimmed in Costa Rica after taking out $400 to pay for my room (thank God I had that $$).


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Hello, well last month I paid them almost 3 times the amount for the home projects account. Customer reps weren’t very helpful. I understand I was little late. That's my fault. However they claim that I didn’t pay last month's bill and they charge twice for this month. This is ridiculous, the late fee is $38.00. They're charging me a another $110.00 on top of my bill. Whoever is running Wells Fargo is a CROOK. What the hell Wells Fargo, I’ve have bad service, YOU undoubtedly take the cake. Get your ** straight Wells Fargo. Don’t do business, or bank with them.


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I go to this bank every two weeks and I dread going. I think the tellers are stuck on stupid. Every time I tell them I want small bills 99 percent of the time they do the opposite. If they don"t know what small bills are they need not to be tellers!! I am going to take my money out this bank as soon as possible... To be fair they have a couple that knows what small bills mean but the rest you can forget!!! This is an awful bank I even hate the name LOL!!!


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Long story short, I am transferring all of my money to another bank, contacting an attorney and suing the hell out of these people. Worst bank in history. I wonder how they're even still able to make financial transactions?


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I would like to say thank you Wells Fargo, thank you for making a difficult time harder! As I head into a double mastectomy due to BREAST CANCER, and you refuse to assist us into reinstating our loan as we have 20,000 of 26,000! This is of course after having to have a loan modification due to your company error and then hardship a year after, you refuse to help!! Thank you the extra stress of knowing that the day after surgery our home will be auctioned off! We shouldn’t have had to do the 1st modification. Under emotional distress and being told we were going to be sued if we didn’t close on a loan that was 300! More than estimated and without notifying us of any changes until WE noticed the day of signing... This has been the worst experience! Never go to Wells Fargo for anything!


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This is the worst bank ever! They shut off a measly little 300.00 credit card because I didn't use it for 6 months! Well excuse me for almost dying and having to use higher limit credit cards to pay off some medical stuff which was another one of your lame excuses for shutting me off. Well if my card balances are too high why must I use yours at the moment? To be financially screwed? Does that make you sleep well at night? You already have a bad reputation and now I see why! I will closing my cash wise card I have with your company now and you can screw over somebody else!


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Wells Fargo Bank allowed someone to withdraw my parents' hard earned money in the amount of $21,000.00. This person was not on this account!!! She was NOT the beneficiary... I was. How does this happen? Did she know someone in the bank? Also for 10 yrs I have been in contact with every dept within WF and sent emails, documentation, etc and to no avail. I acquired an attorney at the beginning and I did all the work and they just wanted more money.


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I've been with this bank for 10 plus years and I regret every minute of it. I'm telling you this Bank does everything in their power to make their customers or consumers go through the worst banking experience possible. They hit you with fees on everything. Overdraft fee after overdraft fee. After being with them for 10 years they won't raise my credit limit above $300. It's so insulting and pathetic and makes me hate this bank with every cell in my body. I would take so much satisfaction in seeing this Bank go down hard. I look forward to the day that I can personally Sue this bank for all the grief distress and sorrow that they put me through. 


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I had a checking account with Wells Fargo for >5years and found it the worst banking experience. There's a monthly fee ($14/mo as of March 2019) for not keeping a $7,000 minimum balance in an account, which is higher than any other bank. Most banks have a minimum balance, but the highest I've seen is $2,000 before charging fees. Even the fees with other banks are much lower, like $5/mo. Customers are charged for new cards when they lose old cards. Most banks don't do this. Customers are charged for new checks when then finished their old checkbooks. Most banks don't do this.


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Wells Fargo charged me a $30.00 monthly fee on the day I closed my checking acct and moved the money to a savings acct without notifying me, they then added an additional $35.00 overdraft fee because the account was now closed and the monthly fee could not be charged. The agent I worked with did not notifying me of these charges when I closed the account via a phone call.


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I've been charged several overdraft fees for transferring funds to my savings account. I spoke with one agent who said this was not normal and to call anytime I see this for a reimbursement. I called again and the women refused literally refused to reimburse me... I absolutely hate this bank.


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For over 10 years I have brought the same check to Wells Fargo and had no problems accessing the funds. The check comes from a Wells Fargo bank as well. Today I found out that they refuse to allow me access to the funds for 2 business days. At the same time charging overdraft fees for the bills that are going through because the funds are not available. They claim that Saturday does not count as a business day. Why be open on Saturdays if they don’t count? And why do I have to wait for funds coming from a Wells Fargo account to be available in my Wells Fargo account? Not only could they not justify this practice but would not budge on refunding the overdraft fees. They were very rude, and inconsiderate and clearly don’t care about the customer. I do not recommend average people use this bank for everyday banking.


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I discovered fraudulent activity on my account. Called Wells Fargo. Was transferred three times, on hold for long periods of time. Had to repeat my story four times. The fourth person I spoke with handled the dispute claim. The person did not speak clearly and was reading quickly. I had to interrupt several times to ask them to repeat themselves and slow down so I could understand what they were saying. It seemed they were wanting to end the call after indicating that the fraudulent charges would be reversed. I had to ask that they cancel my debit card. This is something they should offer to me. I shouldn't have to tell them how to do their job. I don't know if the person was new and didn't know what they were doing, or what. But my confidence in Wells Fargo is now severely shaken.


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On 3/2/2019 I went to Wells Fargo to make a house payment. I was told that the Austen will not allow them to accept the payment. And to call customer service to make a payment. I contact Wells Fargo customer service and was told they could not accept a payment because the account was transferred to specialized loan servicing and to contact them. I informed them that I had not received any information from SLS and would like to make a payment and was informed that Wells Fargo would transfer the payment within 10 days. I was informed my customer service Wells Fargo that was incorrect. And they released the account on 2/28/2019. 


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I got a credit card offer from Wells Fargo with invitation number and they rejected the card application when I applied for the card. I didn't reached out to them for the credit card. They just send such fraud offers I think.


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I have been attempting to comply with Wells Fargo's procedures on an estate matter for over a month. Each person I talk to has a different story, they lie about when they sent materials out, and no matter what is sent to them (per their own instructions) there is always another form. The latest is that I need two more forms and I should redo the forms they already have because if they don't all come in together, they "will get confused." They have wasted hours and hours of my time. On top of all that, when you DO finally get something from them in the mail, the letter is dated a full two weeks before the postmark. This all speaks to a completely incompetent department. BADLY RUN, STEER CLEAR.


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On February 22, 2019 I closed an account at US. Bank (in Sherman Oaks, CA) and got a CASHIER'S CHECK. I took that CASHIER'S CHECK to my account at Wells Fargo Bank on February 22, 2019 not more than 30 minutes later. For those of you who don't realize what a Cashier's check is, a cashier's check is a check guaranteed by a bank, drawn on the bank's own funds, signed by a cashier. Cashier's checks ARE TREATED AS GUARANTEED FUNDS BECAUSE THE BANK, NOT THE PURCHASER, IS RESPONSIBLE FOR PAYING THE AMOUNT.


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I am a college student and have been with Wells Fargo for 2 years and consistently having to watch over my shoulder to make sure my money doesn't disappear one day. Through the reordering, delayed charges (only to refund and charge again), and grouping of a week's worth of transactions all in the same day, (and then blaming it all on you when you confront them) I have paid over $2,100 in overdraft fees. Am I the best at finances? NO! But if you are a college student, or live paycheck to paycheck, balancing a checkbook against this system is a full time job. Now I am red flagged with other banks because of how many times I've gone negative with Wells Fargo. Lesson Learned. Rant Over.


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This company is horrible. Things that need to be disclosed aren't. For example, when you incur a late fee, you have to call in to customer service and dictate to them how much you want to pay and how much should go to the late fee. Not to mention, you have to pay more. I've been paying my loan and if I am late, I include it in my payment. Now that I'm at the end of my loan, I have all these late fees that have added up over the years. Then when you ask to speak to a manager, you are put on hold and then somehow disconnected. Should I ever get a new car and they say, "Wells Fargo is your lender," I'm RUNNING out the door.


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Applied for a Wells Fargo credit card. I was denied. My credit score listed on the rejection letter was 841. My income is 100k +. They say I have too many cards. All have zero balances because I pay balances every month. WTF! Idiots!


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Traveled to Denver, Colorado with my family for a family holiday weekend. I carried a Wells Fargo credit card with a $20,000.00 credit limit and pay my balance off each month. Was at a restaurant in Denver and my Wells card was declined...no problem I had a Discover Card who facilitated the transaction. Went to a store and tried to purchase goods... Wells declined my card...no problem, I had a Capital One card. I called Wells Fargo credit card department to ascertain what the issue was and they advised me they rejected transactions since I was outside my normal usage area. I gave the information that I would be staying in Denver for a specific time period and was advised I could use my card. Dinner that night with friends, used the Wells Fargo credit card and was declined. No problem...I had a Capital One card.


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Worst bank ever, came here to open a business account, they said they close at 6 pm, I came at 5 pm, wait for an hour, nobody came up to me and asked anything. Employee were talking to each other not work-related, people were waiting in line. They just didn't care at all. At 5:45 one of the banker came to me and finally asked me, I told him I want to open a business account, he said it won't be possible today, because it was late. Please Wells Fargo try to improve situation like this, my whole family have account with Wells Fargo. It will be sad to let you go and find another bank. I had banking with you for over 8 years.


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I have been with ever since they bought Wachovia and for years I have said I was changing banks. Today was finally the day. After numerous inconveniences this week was the final straw. They cut my debit card off while I was vacationing in the mountains with my family due to fraudulent suspected activity. Their response to me was, "We do this for your protection." Had to borrow money from my family just to get back home.


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Husband deposited his paycheck in the ATM, at no time did he see that the funds would be unavailable, (the branch was still closed) selected the button to confirm amount and next he discovered was the money was unavailable. He came home and returned back to the bank to be told that due to in going into the ATM nothing they can do. He returned home and call the bank and they said the same thing. Also they said our account was overdrawn due to our car insurance coming through, which they charged a overdraft for, and still we have to wait till the Federal Reserve was open on Monday. 


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Lauderhill, FL February 2nd, 2019. GENTLEMEN: I/WE ARE UNABLE TO CONTACT WELLS FARGO BANK SINCE THEIR WEBSITE DOES NOT accept messaging. Our/my issue deals with "Illegal money retention by the bank". The original contact with this bank was established in N.J. In the last four years I dealt with their Lauderhill-Inverrary Falls branch, close to my current place of abode. Thank you.


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I went into the Fort Collins branch at 3600 S. College, the branch manager, **, didn't know about the 600 dollar new customer offer. Even after I showed him the offer on my iPhone, he refused to set me up with an account. His district manager, **, who I had to call myself, addressed the issue with that branch, which she manages after four days had passed. **, basically, made up excuses for **, and referred me to a Kahlee (banker) at another branch in Fort Collins. Kahlee tried to discourage me from taking the offer by saying: She didn't think I could keep the minimum balance of 25,000, to keep the offer valid. I have tried to contact Wells Fargo customer service, but I get the runaround.


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I've been Banking with Wells Fargo in 2004 that makes it 15 years. I have had a few NSF especially when I write Small Checks and I forget about it normally when the check still pending if the transaction is covered they do not charge nsf. I made a direct deposit from another account to my account to cover a check. They refuse to erase the $35 NSF because they claim that reverse deposit does not count because it's not a direct deposit and if I do the transaction was spending it doesn't count neither. This was never like this in 15 yrs. Considering closing my account and tsking my business somewhere else


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I was scammed and made a police report and immediately informed this bank. I was working part time for an industry and was paid in fake checks. Not only did all those checks come back, but the scammers got my actually money also. I called Wells Fargo multiple times to close this account because of the fraud, and to make sure nothing could be pulled or deposited into that account. Each time, I was ASSURED that nothing would post to the account, and if so, it would be returned. Unfortunately before I was scammed, I had already filed my tax return, and it was in the process of being deposited into that same account. I was unable to change the bank information, as the IRS had already accepted the return. 


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Wells Fargo needs to get a clue about what is modern customer service. Instead of just giving me the scripted responses during my transactions how about you actually listen to what I am saying and responding appropriately. Also gauge your customer. When someone is in a hurry, no they don't want their balance, no they don't want to hear about a new service and yes they know their cash deposit is available immediately (duh it's cash). Today I had to endure another new cashier spiel after waiting for 15 minutes to make a simple cash deposit at drive through. 


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I have been banking with Wells Fargo for years, and have stood with them through all the terrible problems they have been trying to recover from. Recently, they had a worldwide outage that affected millions with everything from account information to actually using their credit/debit cards. It took days for things to start getting better, and even now, two weeks later, there are still problems that they are denying and trying to put the blame elsewhere. 


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I have to go to my branch or any other branch. It's the same!? There will be at least 6 teller windows and only 2 tellers working? And a line of customers that runs out the front doors? WHY? Wells Fargo always has enough people greet everyone at the door, and enough people to walk behind the two tellers that are trying to keep up with the long line of agitated customers and I notice BANKERS are off in the corners maybe helping customers? But usually not! WHY? When the line of loyal (up to now) customers is out the door? Can't those greeters, Bankers, and those people that walk back and forth behind the only two tellers that are really working help out, Man the empty windows, DON'T LET US SPEND 15 to 20 min standing in line always!


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Wells Fargo did a hard pull on my credit score dated 02/01/19 without me knowing about it and I never applied for any car loan with them. I spoke with their customer service but still they did not do anything about it.


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This company is absolutely ridiculous. I called in September 2018 and informed them I would be retiring at the end of the year and asked for the process to get my money in installments. I was told I had to wait until I actually retired. I called back in January 2019 and was told I need to fill out a name change from along with supporting documentation before they could start my 401K request. I was told I had to fill out forms to get the process started. I filled out the forms. Had them notarized and mailed them in. After a couple of weeks I called them and again told them I want my 401K. Again I filled out forms, had them notarized and mailed them in. Today 2-14-19, I received a call from Wells Fargo saying I filled out the wrong forms and will need new forms and have them notarized again before they can process my request. I let him know I am not pleased with their company and how ridiculous it is trying to get "my" money!!


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Terrible staff that doesn't listen to the customers' issue and try to help. My friend/ex-husband/father of my children died and I've been paying his Wells mortgage for OUR kids with MY money from MY Wells account - I'm a Wells customer and so was he, I wanted to set up auto pay for me to pay his mortgage with my own money AND deposit $1 or anything of my money into his checking account just to prevent it from closing due to no activity because I do not have time nor want to allocate 5k of my money to hire an attorney BUT I am PAYING all of his bills. It's hard to pay 5k for an attorney to take control of a checking account with under $100, my children's father was on disability and his mother that lived with him stole the little money he had after he died. 


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I started using Wells Fargo after moving to California as they seemed to have more branches and ATMs in the area where I live. I have multiple premium accounts with them including a mortgage account. My overall impression of this bank is that local branch people were nice and friendly when I first opened accounts and deposit money; as soon as those accounts are open, same people became cold and indifferent.


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My rent checks were late being paid thru "bill pay", wasn't their fault however I was misled by them to believe that the checks had cleared. A week later I was charged twice for rent from WF account and money from my savings taken without my knowledge. I was so upset I cried on the phone while this was being explained to me, an hour later the police had shown up at my door because I was so distraught over the matter. WF called them because I was upset. Who has the right to do that. I am leaving Wells Fargo.


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We've been with Wells Fargo for over 20 years. They've always had questionable banking practices and horrible customer service. Since the recent nationwide outage, my account haywire due to their error.


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Wells Fargo set my business up with First Data Card Service and endorsed them as the best. I was told I could sign up and cancel in 30 days if I did not want it. In 30 day no one came to set it up or help so I told them I wanted to cancel. Wells Fargo said, "It is out of our hands. That it is up to First Data..." I was told I can cancel but was required to make monthly payments for 3 years even if I never used the services... I will never trust Wells Fargo for my business needs.


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On 2/7/2019, I drove some 40 miles to San Francisco, specifically to empty and close my safe deposit box at the Wells Fargo Union Trust office on 2 Grant St only to be told that their “computer system was down nationwide”, thus I could not close the box. To make a long story short, after I emptied the box, I wanted to return the two keys to close the box and end its lease because I will never use it again.


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More times than not, I am unable to access my account for my auto loan or credit card account. Who works on their IT the three stooges? Wells Fargo will be no more within a few years with all their constant ineptitude and poor service and quality standards. Fix things now, before it's too late. The competition is eating you breakfast, lunch and dinner!


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I want to be reimbursed $3.00 for every time I tried to log into my account and was not able to. Currently you owe me $15.00. You charge for using ATM machines. I thought this was only fair. Please respond in a timely manner.


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Wells Fargo would not release my mother's 401K for her funeral expenses after she deceased. They told me they had to confirm with Red Lobster that I was a beneficiary at which they did and I was told they did. They told me they would send me a form once they confirm that which I had to fill out in my mother's death certificate in. I also had to send in my social security card image, my phone number, address. I was told they would not have sent me this letter if they did had not confirmed but they will not release the money now saying they didn't confirm it. 


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The corruption with foreclosed mortgages because of their computer errors and people losing their homes, charging auto insurance when financing a car loan when people already had auto insurance and firing 15,000+ people because management set quotas for erroneous or fake accounts on customers and blamed their people. I could go on and on about this lousy corrupt bank institution. If I didn't have SS auto deposit and 2 smaller auto deposits I would move everything over to a credit union. A bunch of crooks and poor upper management.


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Never bank with Wells Fargo. They are the worst bank I have experienced. Their system has been going out continuously since the beginning of February. They can't seem to get it fixed. I can only assume they were hacked since it has been an ongoing situation and there is no evidence that it will be resolved anytime soon. I called this morning because the app and website were down. The automated system isn't even working. Get transferred to a rep. Sit on hold for over 20 min just for some lady to pick up the phone ramble some incoherent speech then said "call back in a few" to check and see if they're back up.


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I banked with these guys for about 3 months. I'm doing my taxes and I need it end of year State menteur my very last statement of the year. I called customer service because I couldn't log in and get the information because it's been longer than 3 months. 2 Days later, 17 phone calls and a promise that someone from an executive office is going to call me back because they open the case management to send me a statement. Needless to say I was told to go to a branch even though I explained multiple times I don't live in a state where there's a branch. The closest one is 8 hours away. The lady said, "Well I hate for you to have to make that trip". I hung up on her **. These people are incompetent to the max.


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I have had an account with Wells Fargo for years. Also have a Visa with them and I've been totally dissatisfied with their service and overall customer service has been completely unsatisfactory. Also a credit card today currently have paid off because of a ridiculously high interest rate charged over a $125 a month in just interests. If anybody's even considering opening up account through Wells Fargo please think twice. Also come to find out my daughter can't deposit cash into my account. She lives in another state miles away so I thought that would be the most convenient way to have her pay me. I guess cash isn't accepted anymore at Wells Fargo.


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If I could put 0 stars I would. This bank is AWFUL. There is no consistency to the answer is the agents and bankers give you when you have a problem. My job gave me a check to put into my account when I first started this bank and they wrote it off as fraud and told me that my job isn’t real and they’re giving me a fake money this that and the third so they then wouldn’t cash the money for me to pay my bills, my rent so on and so on and then they charge me overdraft fees which they cost and now I’m in the negative in my account. They won’t let me pay anything without going to the branch. I have a life to live. I can’t stop at the branch every day. I can’t call every day and frankly I don’t want to because I get so mad because they tell me I have to pay the $200 in overdraft me that they caused. 


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They charge you a monthly $10 fee if you don’t have $500-$1500 minimum in your account, or make at least 10 debit card purchases. So they charge you for not making enough money, and also charge you for not spending enough money. LOL. I’ll be closing my account very soon.


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I simply can't keep my money with Wells Fargo anymore. They have made it so painful and difficult over the last few years. I would rather go through the burden of moving my accounts than trying to make this "relationship" work any longer. Most recently, brokerage services closed my son's ESA account, then double transferred a certain amount to my other son's ESA, all without telling me! When I called, the first representative hung up on me. I called back, had to repeat the entire story, and found out there is no way to resurrect the ESA and that I would need to go through the entire process again. Signatures, Faxes, timelines, etc. They better believe I will not be going through any more processes with them.


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I am a Wells Fargo account holder. However, a few nights ago I was trying to withdraw cash with my another bank card (once a month $800) at the Wells Fargo Costa Verde, CA branch. After everything was approved (paid the $5 fee), it told me to collect the card. But the ATM was so weak that It couldn’t push out my card, and the machines started counting down 30s telling me I need to collect my card or else it will eat it... (but my card never came out.) (The ATM was broken.) I waited at the atm for 20 mins trying to see if my card will come back out, it didn’t. 


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So I go into this branch to open up an account. When I walk in I noticed like 4 personal bankers at their desk some on their phones. I stood there debating whether I had to go up to one of them at their desk. I go to the teller and explain that I’m there to open up an account. She sends me to wait in the waiting area. This lady comes up to me and offers to help. I let her know that I needed to open up an account. She said she would get someone to help me. She walks away and after a minute comes back and says that since it’s 20 mins to closing they can’t help me. She offer me to go to a different branch about 7 miles away from this one and said they could help me there since they close at 7pm. Now I work in customer service and if a business says they close at 6PM they close at 6PM, not 5:40pm.


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Trying to open an Everyday checking with this bank. I got denied and offered opportunity checking so I declined it. Got a letter in mail saying I was declined regular checking because of my bankruptcy. Wtf!!!!


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I have added Wells Fargo for the past seven years and for the past seven years my banking experience has been a living nightmare. The same constant fee after fee after fee after fee. The newest addition to Wells Fargo’s terrible banking system is I went from $5.04 to -254 without even attempting to make a purchase. My card was locked yet Wells Fargo decided to let every whoever regardless of age right to my money to take it. But wait there’s more. Every single time they allowed my account to overdraft I would get charged another $35. So now I have two emails verifying closure of subscriptions. Before the time 10 different charges from other I don’t know where and about six more overdraft fees if we can’t get this worked out.


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I recently opened an account for my daughter, who was going out-of-state to college. I routinely go to the bank to deposit cash for her to access. EVERY TIME I go to the bank, the tellers look me over and inform me that the bank could not accept the cash if I was not on the account. When I tell them I am on the account, they request ID and inform me they have to confirm it before they will accept the CASH. They say for someone who is not on the account, to deposit anything, it would have to be a check?! They informed me that this was new Wells Fargo policy. If that is now the case, then my wife, friend, or other daughter can no longer run to the bank and put cash into the account for me if I am unable to. I can assure you, with this crazy policy, my banking with them will be short lived.


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Got approved for $15,000 and used it like we used regular AmEx card to purchase everything. Spend $2K - $4k per month and pay off balance. The 30,000 points offer if you spend $3,000 over 3 months sounded good. However, after making a couple of purchases on Amazon (like we did with regular AmEx) -- went to get gas and card declined. Called WF - spent 45 minutes talking asking for reason and got no real reason other than there was suspected fraud on card. Got it released and used once and ok - then tried to use again and once again declined. 


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I have been a customer at this bank for almost 10 years and I am past my limit with getting my money taken by them and also dealing with the customer service representatives who have awful attitudes and treat you like you're possibly an inmate banking instead of a customer. I sent a 2 Zelle’s because the first amount told to me was the wrong amount. I was charged twice for Excess Activity Fee. I called the bank and the representative was rude and said it’s the rules. Rules that NO ONE else is aware of and it has to be a new rule if it never happened before. Next incident is when I called them to update my new phone number. I received a text message to a link from Wells Fargo to confirm my information. I clicked on it and it was a link to get and steal my information.


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My original account was with US Bank which was purchased by WF. Every month they post my payment incorrectly. I learned the hard way to monitor my account after each payment. I call every month to have them correct their bad posting. They rarely make the correction. When they do it is usually wrong as well. Nobody knows what is going on at that place. I was told by one supervisor that they employee many illegal aliens and that others are of the lowest educational level in order to get the cheapest labor possible. 


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My husband and I are now losing our home to foreclosure from Wells Fargo. Originally our mortgage was with another bank, bought, sold and eventually ended up with Wells Fargo. My husband and I divorced, I reached out to them immediately for assistance, got nothing. I was able to turn it around myself. Fast forward a few years, my husband and I got back together and he lost his job. Again I reached out. Only options ever given were to divide the payment over three months, totalling $1200 a month! One of my entire paychecks. This rolled on for a few years constantly teetering on foreclosure, it wasn't until we were so far behind were we given the option to modify the loan. 


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I've been stupid enough to have been banking with Wells Fargo for about 40 years. Today I went to my rewards account to pick up a gift card for a gift. After having difficulty signing on, the site told me I had to update my browser before I could access my account. I did it FOUR times and each time I went back, nothing had updated and it told me for the FOURTH TIME I had to update my browser. This from a company who when you deposit five thousand dollars says you can use 400 dollars within the first twenty four hours but not the rest for two days. Chase doesn't do that. Bank of America doesn't do that. And they have service charges for absolutely everything. I'm going to leave Wells after all this time. Their consumer rating is one and one half stars out of ten. You shouldn't bank here either.


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I recently viewed a very good friend of mine attempt to deposit cash into an account of an elderly person she works for. The elderly person was unable to go to the bank personally due to a recent surgery. The teller informed my friend that the bank could not accept the cash. The only for someone not on the account to deposit anything was with a check or money in the amount they wished to deposit to her account. Or the elderly lady had to deposit the cash personally. My friend was informed that this was new Wells Fargo policy. If that is now the case, then my husband or daughter can no longer run to the bank and put cash into my account for me if I am unable to. Without exception, I can see where this poses an immense burden on elderly who cannot always do their personal banking.


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After talking to 25 different Wells Fargo employees and no one had the same answer. I have had the displeasure of working with Kevin ** (Regional Manager) and Ivon ** (Kevin's boss). These 2 managers could not possibly know less about company's processes and procedures. After contacting them in hopes of a resolution they ended up saying they don't know the procedures and would find out. It's been over 2 weeks and I have heard nothing back. This company is terrible.


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Every time you call Wells Fargo there always two answers. The Bankers are not knowledgeable oversea when answering phone calls. But if you can reach an American you will get the correct answers. I would Not recommend them!


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I opened an account with Wells Fargo for our organization in 2016. The banker who handled that told me it was not advisable to deposit a huge amount on the go. He then told me to deposit a small amount and leave the rest with him to be deposited at a later day. I told him the funds were donations from fundraising in churches from individual members. Still he said I needed to put deposit a small amount. I did so. But to date its never been deposited. Wrote to Wells Fargo but no courtesy to respond on such a serious matter. I value and trust all Wells Fargo employees. But one employee is too many. I momore outside country. It's bad. Terrible.


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I'm on Wells Fargo's checking/savings plan where every time my checking is debited for an online payment, a dollar goes from checking to savings and this waives the monthly fee. On 1/11/2019, out of the blue, Wells Fargo charged me $5. Now that I think of it, I need to go back through old statements (I rarely look at the savings account) to see if I've been screwed prior to this. Is there an honest local bank in the Houston area???


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Accounts had a hold on them in error. For almost 3 months have tried to access my accounts. Every excuse from paralegal made a mistake, accounts have been released, accounts available, funds removed, funds available since October 27th. Spoke to their legal department numerous times, lies, promises, apologies and again cant access my personal funds. Have an attorney involved and more lies and promises. Run from dealing with Wells Fargo. Now they are costing me money.


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On the 01/07/19 I rented a car from Enterprise. Every time the gentleman would swipe my card the monies would come off my account the return while giving him a failure error. After 3 to 4 tries I decided to call Wells Fargo, the customer service agent the reason that happened is because they thought it was fraud, she removed it, okay. The transaction finally went through and was posted right away. On my way to Tulsa every time I stop for gas I would check my balance. Around midnight my car rental along with 2 other transactions was not there anymore, weird right. If I don't have monies in my account my transactions would not go through, even if transactions are pending that amount would not be available. 


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After banking with Wells for almost 10 years, I have had a plethora of issues with fraud, duplicate Bill Pay charges, and poor communication from the bank. The final straw was just today, when they closed my debit card for "misuse" because I had filed my third dispute in the past 3 months for charges made to my account by the bill payment services. I went into the branch as nobody told me the card was shut off after trying to buy gas and the transaction being declined. The customer service team on the phone stated they could not help me but I also had to go to the branch.


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This afternoon I went to the Wells Fargo branch of Green Bay to do a wire transfer and the cashier said me to came back tomorrow because there was no ones banker on site. Two years ago I moved my accounts to Wells Fargo because they promise me to be available every time during the working hours but today they didn't respect this. I pay 45 dollars for this "service." How this is possible, what kind of service is this?


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A difficult bank to work with when dealing with repayment options for your loans and credit cards. Customer service is a robot and tells me, after I pay them every single month with my low budget income, that it’s unacceptable and asks if I can borrow money from friends and family to pay off my account?! Even after their new commercial saying they want a new start it’s still as bad as it was and I cannot wait to get it paid off and move on and never work with them again. Highly recommend banking local and using a smaller branch because Wells Fargo knows how to put you in a tough position and won’t work with you at all and is sometimes just downright rude.


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I have paid these people on a consistent basis via online bill pay as a recurring payment, yet they reported me as late for the past 3 months, causing my credit to tank over 40+ points! Despite knowing the error. I have reached out to them a total of 4 times over the last 3 months, which they acknowledged the error and promised to fix it, yet they reported me as late to the credit bureaus? Are they purposely trying to ruin my credit? I'm in the middle of home purchase and this has stopped all progress due to their negligent or at this point, possible deliberate inaccurate reporting.


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Deposited 500 into ATM and got a receipt for 400. It took the act of Congress to get my other 100 back. We have to do this and that, blah, blah, blah. Today I deposited a 125.00 check, verified check amount and was given a receipt for 1.25. Yep one dollar and 25 cents. Went back to the same branch Monday to correct the problem and get this - Wells Fargo says that, "Our ATMs are owned by a separate entity. Fill out this and that blah, blah, blah." No temporary credit is given and they said this will take 10 business days to correct. So basically when you deposit money into a Wells Fargo bank ATM, your money is owned by someone else until they credit your account. When signing up I didn't hear Wells Fargo say... "Thanks for banking with us, and by the way - we don't own our own ATM machines."


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I was having trouble integrating Quickbooks with Wells Fargo. I got a technician on the phone in 20 seconds and he talked me through the setup process so well. Awesome fast service. Great bank. Worth doing business with.


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This bank didn’t inform me of an old bank account I had with them. They let me open a new account without informing me of my old account and one night they took out every penny I had to my name. I tried to call and explain to them but no one was trying to hear me. Some of the bankers were rude to me. So therefore I will not be banking with them anymore again period.


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I have dealt with my fair share of businesses and I can't even remotely explain how dishonest and unethical that Wells Fargo is. I am a small business owner and have never missed a payment with Wells Fargo. I used an interest free card for furniture. I always paid 3x the monthly payment to pay off the entire payment so I was interest free. When I only had 3 payments left I reduced the automatic payment. I couldn't get through to them via phone, so I reached out via email. After no one called me back, I called only to receive an automated message again. I saw they charged me the full amount so when I called to complain and to have it addressed they incorrectly stopped my automatic payments altogether.


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Wanted to pay down my escrow so my mortgage would stay the same. Sent the agreement with the check. They cashed the check lost the letter. Resent the next letter. They then reversed my December payment but not to my bank...their acct. Then listed me as late. Finally after numerous calls and emails they finally fixed it. Then I get an email lecturing me on how payments get posted a day or two after I submit it. Are you kidding me. It had nothing to do with me. I make my payments early. Truly horrible customer service. Run from this bank if you can.


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I was trying to pay for a car loan and I couldn't make the payment. I couldn't pay online because I didn't know my login info so I tried calling customer service and I called twice and both times the automated system was like "due to high call volumes you might have to wait up to 3 minutes!" So that's no big deal but it turned to 20 minutes! And I was like "ummmmmm do they want their money or not." So I tried again and again and every time I thought I should just wait a little longer and each time NOTHING and NO ONE to answer. 


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I have had my card locked for failing to file a travel plan but, when I checked in on my account in mid December I found 29 unauthorized charges to my account for over $2000. Multiple calls and all I was told is 1-10 10 days and oh btw so sorry. They said I would be receiving a "detailed" letter explaining everything. The letter took 10 days to receive and explained nothing, gave no apologies for any inconvenience. They did however state that as a courtesy they were going to give me a provisional Credit but did not explain how they arrived at the amount in the first place. Managers were rude and condescending throughout the entire process.


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On Christmas Eve Wells Fargo Deceased Customer Account Dept. contacted me regarding my Mother's account. The lady started with her condolences as my Mother had recently passed and when right into asking for my Probate Attorney's contact info. As a side note they have my Attorney's info as he has filed all the paperwork required by the Probate Court and contacted Wells Fargo specifically due to the fact that she has multiple accounts with them. 


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On 12/21/18 I had sufficient funds to cover two debits. One was $16.00 and the other was $20.00. These came thru on the 12/24/18. On 12/26/18 I had a larger debit transaction come in, however, because of the holiday, I knew that I would be charged $35.00 with my overdraft protection to cover it. However, Wells Fargo decides to run the larger debit through first, then run the two smaller ones through so they can say that I did not have enough in my account and charge me three $35.00 overdraft fees totaling $105.00. I live off of Social Security Disability, and can barely get by each month. This institution Wells Fargo are CROOKS, and there should be laws that stop this kind of abuse against honest consumers. When are we as consumers going to say enough is enough and fight back against crooked companies such as Wells Fargo. I am sick of being taking advantage of by crooked corporations.


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I have been making overpayment amounts for my auto loan. I asked for anything over the normal amount to go towards the principal balance. Instead, they took the payments and said they added it to interest and then raised my principal balance almost 300.00. Office of the President says they don't know why it was done that way and apologized for it but at the same time, they refuse to correct it. I have gotten a different story from everyone I have talked to. But basically they will do whatever they want with the money you send them to keep the balance and interest rate up. They do not comply with a customer's request whatsoever. 


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Beware of Wells Fargo. I paid double payments for two years straight and my car that was totaled by a driver while I was in my house sleeping. I Always made extra payments and my car was due to be paid off in 5 years. However l made twice the payments to get car paid off in 3 years. My insurance company issued me a total loss agreement which will help pay towards my car I owe on. Wells Fargo stated that they wanted the full amount I owe on the car. What about the 15000 dollars already paid towards my car that's now totaled? Wells Fargo took the 4000 dollars I still owe on vehicle and left me the customer with 800 dollars and no car. 


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I have been banking with Wells Fargo now for 10 years but this month really pissed me off! I was with them when they were Wachovia Bank. Within less than two weeks I had not 1 or 2 but 3 fraudulent charges on my account. My husband and I even closed one account and opened a new but now the third one still happened in the new account so we are both just over it and we have closed our account. How in the world did they claim to put more security on our account but this still happens in a new account as well. 


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Wells Fargo provides you with information that sounds the loan process and loan repayment and refinancing is piece of cake and they promise you things and then they make mistakes like forget to subtract a "0" from your loan and then they give you 2 loans at a time when it's the only option to agree with them. Again they promise to consolidate the two loans for you and give you no or wrong information about the process. But of course, now when the time comes, you need new application and checks and all their promises are nowhere to be fulfilled! It's just a company with no accountability and full of errors and misinformation!!! Go use Discover or any other bank as my friends never had these kind of problems.


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Nobody is prepared for when fraud happens but you expect your bank who professes that it will safe guard you and your account when "these things happen" only to be treated like someone who is burdening them with issues of a scam that rips you and your money off. When it is actual fraud but there are no reassurances at that point and you speak with 8 different people to find some sort of solution. Only to be sure around and given scripted words that hold no weight or importance when you are trying desperately to just get your money back.


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On 6/27/2016, my husband deposited some cash and one check to the branch counter at 145 Thomas Gangemi Dr, Jersey City, NJ. The counter staff saved $100 short for him. On 2017, I deposit some cash and one check at the same branch counter, and the staff deposit $100 short at my account. I found it and show her, she claimed she made a mistake and corrected it. Dec 4th 2018, my husband went to another branch at 101 HUDSON St, Jersey City, NJ to withdraw some cash but the counter girl gave him $100 short in the envelope. It make us know that counter staff are not qualified because they either do it on purpose or un-carefully to steal $100 from us each time. We can't trust Wells Fargo counter staff anymore.


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It's Christmas season & Wells Fargo cancelled my credit card because someone fraudulently used my card. This is understandable but failing to send out replacement card as twice promised during Holiday season is poor customer service. In talking with Wells Fargo it is obvious they consider a consumer as one of millions and follow-up is not important.


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I file a claim against a dept. store, because they refuse to accept return of merchandise with a valid receipt within 30 days of purchase. I was told by Wells Fargo that I would be given an immediate temporary credit, never happened. I called this place at least 4 times, with no positive results. I was hung up on, by a non english speaking idiot. Some of these people are so unprofessional, and has no knowledge about business practices, I think they are reading from a pre-written statement.


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I had a Wells Fargo checking account and my teenage son wanted to open one as well. I had to sign as his guardian in order for him to open the account. I entered several fraud claims on my checking account for items I paid for but did not receive. After submitting the claims Wells Fargo granted me a provisional credit and then decided to close my account. My son's teen account was not closed however, Wells Fargo is now reversing the provisional credit entered in my account from my son's account. I never signed for his account to be used as a overdraft protection account. Wells Fargo cannot simply debit one account for something that occurred in another. They must send me a statement for the closed account and hold me responsible for what happened in my account. Not my son. They are debiting credits from him for transactions that never occurred in his account.


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I have BOA and Wells Fargo. BOA is for personal, and Wells Fargo for business. For my experience, BOA provides way better smartphone app and online website service. Wells Fargo webpages always showing errors. To order checks, request copies of checks, and sorting my transactions on date-order -- these 3 errors that I experienced for past few weeks.


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I have been banking with Wells Fargo for over 15 years both personally and professionally. I have definitely had some issues with this bank over the years but this last one takes the cake. I was convinced to try using their payroll service OptRight back in May 2018. I have been using the same CPA to do my payroll for 8 years with never any issue. So I am kicking myself for ever making the switch in the first place. With the promise of easy and accuracy from WF I decided to give them a try. One of the worst mistakes I have made. 


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I applied for a $3,000 personal loan (that's the minimum you can request). Upon approval of my application they requested my most recent check stub which I provided and my 2017 W2's which I provided. I work 2 job. One of my jobs is a non-profit. They don't tax me on my checks. I let the loan department know that and they requested my 1099 for the job. So at this point I have provided my recent check stubs for BOTH jobs, my W2's and 1099 for both jobs. They denied my application stating they could not verify my income. I then filed a complaint and a representative was trying to help me get the loan approved. The loan department then asked for my last 2 years of tax returns and my lease agreement showing how much my rent is (what this has to do with my loan? I have no clue). 


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Wells Fargo sold my personal information (social security number), stole my money (checking account) and and sold it without proper notification or permission to a bank called Flagstar who has a fake account with my money in it under my name. This seems highly illegal??? This was not a mortgage, loan or line of credit that they sold... it was MY money and personal information!


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I’ve had my account with Wells Fargo for over 20 years and out in CA for the last 15. Wells Fargo sold my account without notice and without my consent while I was out of town. My husband and I have seven accounts with WF and they only sold MY ONE checking account. I called everyone I could at WF when I got home and saw my balance was -0- and I could not get thru to Flagstar’s customer Service (like thousands of other Flagstar customers). “Devon” the branch manager was rude, short and uncaring. I think he was off the phone in less than 5 minutes. My husband and I are in the process of closing ALL of our accounts at Wells Fargo. We don’t deserve such horrible service nor do we have to take this. Wells Fargo has another black eye— when are they going to learn. I guess they don’t care if they lose customers. Careful Wells Fargo, karma is a **.


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I have a 781 credit score. I applied for a card with WF. I lifted one credit freeze for them to do the credit check. They declined me and lied that I had a delinquent account. I spent a lot of time checking into their claim only to find out that there was NO delinquency on the credit report they ran. I talked with an underwriter who asked me to unfreeze my other 2 credit reports, he said he would call me between 9:00-9:30 the next morning to manually go over my reports. 


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I won't give them any star, they have the worst customer service. I opened a checking account and before opening they didn't tell me anything. When I opened the account then they told me I can't spend more than 2000$ a day or withdraw more 300$ at ATM. It means at one day I am not able to pay my rent and my bills from my own money. The nightmare is when I had my direct deposit and now they not letting me to transfer or wire money not even. I called their banker and they said it's technical issue, the only answer they gave me was they don't know when it will be solved. I am going to close my account as soon as possible as they have the worst customer service I could imagine and they really don't care for their clients. What happen if there is an emergency and I need to transfer money???


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If I could give no stars to this horrendous company and department I would! Someone stole my debit card and deposited a fraud check and spent over $9,000 of my money and the whole check they deposited into my account. I called in Wells Fargo to dispute all transactions and file a fraud claim. Of course, Wells Fargo took out the money from my account that was on the check; that was never my money in the first place. They denied my fraud claim insisting it was me who authorized all those transactions and provided me with no evidence as to how they reached that conclusion. It has been going on three months now with no end in sight. DO NOT OPEN AN ACCOUNT WITH THESE PEOPLE!!! They will steal your money and make you pay it all back! They DO NOT support their customers and DO NOT abide by the policies that are set in place to help their customers.


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Bobby ** refunded all of my money that 3 different people tried to tell me they couldn't give back. They tried to charge me 3 overdraft fees from something being processed on a weekend but they wouldn't process the check I put in on the weekend. He made everything easy and simple and refunded the money right away and treated me with respect.


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Charge me overdraft and closed my account over the weekend while I was on a trip and have to get money to get home because my bank card was closed and told me to call them on Monday so they can explain to me why. I’m done with them. They have very poor customer service. I will never trust them with my money. Please read all the reviews before you have any business with them.


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I had went to to the Convention Center when they were in KC, MO. I had been approved for a home loan for 73500, and had also taken classes to be eligible for 15k through the Lift program. I wasted so much money on this company. 2500 to be exact and didn't even get a home and they refuse to give me money back. Their order of operations is the worst. If you're going to deny a customer of a loan, you should do that first before you start asking For money. I will never do business with this company any further and I advise you guys do the same. I'm so glad I paid my car loan off in my first year or I'm sure I'd have problems with that as well.


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Never ever deposit cash at Wells Fargo drive-through in Loveland CO at The Grant street location. I made an addition error when depositing $2,000 (I had 14, $100 bills and $600 in other cash and was thinking it was only $1800), but the Teller (A) caught the mistake initially and asked me if I wanted the other $200 to go into my DD account. I asked, "what other $200?" She said, "There is $2000, here." I said, "No I think it's only $1800 right?" She paused for a while and said, "oh yeah you're right." Well I wasn't, I just had a lot on my mind and hadn't added my deposit correctly. 


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There is a reason I pulled $2.5M out of WF, between business and personal. Currently WF has to be the most rigid and inflexible bank I have ever worked with. You guys have gone overboard since you got caught opening accounts and credit cards that no one authorized. Today I tried to close 4 accounts for my grandchildren and simply cannot do this online or on the phone. Since there is no WF branch in the county I live in, I have to drive 100 miles to a branch.


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I have banked with Wells Fargo for the last 5 years. Last month I was charged a $35 overdraft fee for a 5.99 subscription that I thought was cancelled. When I called them, I was told that if a charge is under $5 they don't charge overdraft fees. Because this was $5.99 they did and too bad for me. So I asked them to flag my account so that any charges that came through recurring or not they are not to be paid. I was reassured that they did that. This month they did the exact same thing! Twice Charging me $70 in overdraft fees. When I called them again, I was told that there was nothing they could do and it didn’t matter that I tried to have this solved last month. 


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I do not bank with Wells Fargo. I bank with Chase. But recently I used Zelle quick pay to send money and accidentally send it to someone with a Wells Fargo account. I tried to get the money back as it was an error but Wells Fargo refused to release the funds to Chase that was requesting the reversal. They are thieves and I mean it wasn’t 10 bucks. This mistake cost me $200 dollars. They are scammers!


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My father had a Wells Fargo Advisor account for decades. He passed away on 9/9/18. They took $200 annual fee for 2018 out of his account on 9/14/18 after I had notified them of his death. Because some of his account did not have a beneficiary, I had to open an estate at Wells Fargo and was charged $50 processing fee. I use Raymond James for my investments and had to open an estate account there and was not charged a fee to open an account. The advisor stated there was nothing he could do because the fees are part of Wells Fargo, not something he personally charges clients (like a commission). When I moved an beneficiary IRA from Wells Fargo to Raymond James I was charged another $125 processing fee by Wells Fargo, making A TOTAL OF $375 IN FEES ALONE. 


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I got a credit card from Wells Fargo to buy my now fiancé a ring. I got the bill in a month and got online to set up payments thinking I can do auto pay. I set it up but it told me that auto payments may take 2 to 3 months. I called and asked if I could push my payment date back as all my bills are coming out in the first half of the month. Guess what that’ll take 2 to 3 months. For a bank with a really bad name as they have for screwing people over you would think after being caught that they would do anything and everything to get trust back and be as convenient as possible. They are not. It always feels like they are just trying to get you caught up with a late payment with how everything takes so long to do and how inconvenient they make everything. I would recommend to anyone not to bank or do any business with them. Banks are all trying to get you somehow but Wells Fargo will drive you nuts 2 to 3 months at a time as they do it.


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I have paid $120 a year for a business bank account with Wells Fargo for over a couple years now. I make multiple mobile deposits a week and do not endorse my checks. I have never been notified that I need to endorse my checks - I assumed that it is not necessary when making a mobile deposit. All of the sudden my check says it is on hold pending further review but should be available the next day. The next day I receive an alert that my check is actually going to be on hold for 12 days. Naturally I want to know why so I send a secure message. They tell me via email that it is on hold because it isn't endorsed. So I call and get transferred around for over an hour and then hung up on. They tell me that it is on hold but the hold may be release upon further review. 


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Wells Fargo is keeping estate money from almost 80 year old mother who is on as beneficiary and husband passed away years ago. Wells keeps adding hoops for our mother to jump through to get her 17k that is hers. She is in another state and it's hard for her to get around but they are making it so difficult for her to get her 17k. Their records show her husband as deceased and her as the beneficiary but they continue to demand things from her that she can't possibly obtain on her own. She could really use that money as the rent on her apt just went up and she's living on social security. They have been awful to deal with. Their response to all of this was, "This is just the way we do business." Just horrible.


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Wells Fargo increased my credit card limit on August and closed on November without any explanations. I called and spoke with 6 different department and no one was able to give me a clear answer. The only answer I got was that they have the right to close it and will not share why. I have banked with them over 17 years. Never had a late payment with credit score of 820. I read their customer agreement and I did not read anything that could of caused for them to close my account. I have a home mortgage, checking and saving accounts with them. This will probably mess up my credit score and I will not be happy. I am leaving them and taking my money somewhere else. THEY ARE THE BIGGEST SCAMMERS EVER.


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About four years ago I was on state disability after breaking my leg. My disability was paid to me via a Bank of America debit card. I received a payment of $387.00. I withdrew $380.00, got a receipt for my withdrawal and immediately went and deposited the $380.00 in my Wells Fargo checking account, and got a receipt for the deposit. Six weeks later, I got a letter in the mail from Wells Fargo saying the deposit was only $220.00, and they were deducting $160.00 from my account. I received the letter 17 days after the actual deduction, resulting in a $35.00 overdraft fee. 


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On 5/24/2018, I applied for a WF Cash Wise Credit Card... credit score: 800... was approved the next day... the company offers a $200 Bonus Reward if you spend $1000 within three months of receiving the card. Initial card was NEVER RECEIVED... contacted WF on 6/5/2018 and reported it lost/stolen. They “supposedly” issued a new card that same day... received the card on 6/18/2018, but didn’t activate it until 7/18/2018. $1000 threshold was attained on 9/18/2018; within the three month period... but when I tried to collect the $200, the bank refused to issue the money, stating that I was BEYOND the three month period; apparently “the clock” begins when they MAIL the card... but the bigger question is... how can I begin making charges if I DON’T HAVE THE ACTUAL CARD? Clearly, Wells Fargo is just trying to lure you into their business without delivering on their agreements to the customer.


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My story with Wells Fargo personal loan: my credit score 825. My wife credit score 750. We have no debts! Our annual income over 200k. I am with Wells Fargo for 15 years, my wife for 7 years... We decided to remodel our house and need $40,000. We were 100% sure Wells Fargo will approve us for personal loan, as we have excellent credit score, no debts and high income. And guess what? They didn’t approve us!!! So, when you need support and some help you can’t rely on your bank??? Thats sucks!


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Never do business with Wells Fargo! They have a habit of slipping in $35 overdraft charges even when the balance is in the positive. When you call to have it reversed, they first only offer an $8 credit, then, they will claim they removed it but it is still missing from your account. They have been doing this to me for the last 6 months, and I am done with them.


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I was doing an IRA institution-to-institution transfer at Palm City Branch #10892. Provided banker with ALL info...name of bank, address, phone, etc. Was very specific. Even showed them rate other bank was paying and they AGREED they would do the same transaction. Check was issued “IRA rollover to...Bank”. Paperwork was incorrect. Banker blew me off by saying, “IRS can look at the check and see that it’s OK”. I insisted paperwork be corrected then and there. She stated “Account was now closed” and she couldn’t “do anything about it.” I asked to see Branch’s Mgr.- **, he wasn’t in. 


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I had a Wells Fargo account that I open up in Montana. I do travel nursing and my job had me in Nebraska. I set my account up with cardless ATM and not knowing or having knowledge someone tried to cash a counterfeit check against my account. I found out only because I happened to log in online and saw this notification that my account would be closed on 11/15/18. I called. The person in loss prevention was VERY NASTY AND RUDE, treated as if I was the criminal and the one who tried to do the fraud. 


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I have a personal checking & savings account here. Been with them for over 11 years but in the process of transferring my accounts somewhere else. Very unhappy with this bank. They've stolen money from my accts. They make stuff up when you call in about it. They make things appear and reappear so you think you have more in your account than you actually do. I keep a very close eye on my accounts, check multiple times a day because of fraudulent charges. I transfer money immediately if I need to, but it seems there is something more going on behind the scenes. This bank has just lost a customer.


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We have been a Wells Fargo Account holder since 2001. We recently needed to freeze and close an account due to questionable activity. It took a ~2 hrs at a branch office, 1 hour in the phone with executive team to achieve - at least so we thought. We come to learn the Account was neither frozen or closed and additional unwanted charges have hit our account - this is worst experience I’ve ever had with a bank. If you are considering WF, runaway. If you are a WF customer, I suggest you leave quickly & find a bank that actually cares and knows what they are doing. There are some good banks out there - check with Consumer Reports. Thanks!


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I have been getting access code request frequently. This is a big issue for me, because I travel abroad often. Which means I do not have time to be calling customer service. The online service is extremely underwhelming, as is the whole Wells Fargo banking system in general. I’m thinking either a credit union or Bank of America, very soon.


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Wells Fargo's security has to be the worst Bank security I have ever encountered. We kept getting random withdrawals that we never made. This happened to us three different times with large amounts of money. We also have replaced our debit card three different times. Obviously security is the main priority for a bank which in my experience with Wells Fargo, they do not follow that priority as well as they should.


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I took out a student loan from Wells Fargo to attend nursing school. Before my loan was in repayment and I received a letter stating what my payment would be I called to notify them I could not afford the payment and to try to arrange something more affordable. They told me everything to apply for and denied me everything. Fast forward almost 3 years and I have tried to reconsolidate twice, applied to pay by income 3 time and they continue to deny me telling me in the exact words "you can afford it." They tell me they don't take any of my other debt into consideration then in their threatening/harassing letters it states they do take it into consideration. They contradict themselves and do nothing to help. 


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20 plus year customer here. Recently received an email from Wells Fargo advising me that they were replacing my debit card with a new one as a matter of routine caution. Also was given a list of auto pay accounts I had set up and was advised by Wells Fargo to update the debit card info with each merchant that I wanted to continue auto pay with as once my new card was active they would no longer honor the old card. 


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I bought a property from Wells Fargo that was located in Zephryhills Fl. To buy this I had to, go along with the title company they use Boston National Title. Boston Title miscalculated the pro ration of taxes. They credited me with $1202. I closed this nightmare on Oct 12 2018, my tax bill arrived 2 days ago for $1716, contacted the title company. They said they could do nothing and Wells Fargo would not also. So beware dealing with Wells Fargo in buying any property they own and especially watch out for Boston Title. Looks like they are in bed together.


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End of 2017 due to a full on series of misfortunes leading to severe hardship, I was unable to continue to pay the mortgage I had on a property in VA. Right from the start I was completely honest with the Bank. My home was not in the best of conditions, and early in 2018 my house was placed for sale for what the Bank considered to be Fair Market Value this being way above its actual worth according to two Realtors who had looked at it, one of which was working with the Bank. It is now November of 2018, many months passed with little to no co-operation from the Bank, in fact whilst my case was held within the Short Sale Department one of the associates (of which I had many) told me I had been very badly treated. 


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Applied for a Home Equity loan in Oct. 2018, after filling out application and fax all my personal information to them twice. Same forms. Different days. I have a 830 credit score, own and paid off 2 houses and have a mortgage on another that my girlfriend and I own together. She makes the payments, The house is worth about 300,000 and We owe 90000. Wells Fargo denied me a home equity loan because I don't have enough income. I am retired and get about 3300 a month, a car payment is my only payment. So at this point I am very disappointed in Wells Fargo.


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Overdraft protection is a complete scam. Wells Fargo is unethically forcing this "service" on their customers - which requires they pay $35 every time they overdraft. There is no way to turn this "service" off, and you will be lucky if you get HALF of ONE fee back. It is not about helping consumers what-so-ever. They won't hesitate to decline you when you swipe your card, but they let reoccurring payments go thru every time. It is 100% about taking money from people. Two small reoccurring payments ($70 overdraft fee in one day) just cost me 10% of my paycheck. Wells Fargo, and any other bank forcing this immoral service on their consumers should be fined and charged with wire fraud. I am so done with this deceitful bank.


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My card was lost, the finder used my card to make purchases not authorized by me. WF included a payment I did not report as fraudulent; that payment was not paid to my creditor; my credit card was suspended, causing a hardship for me as I am trying to repair my home after Hurricane Florence, this was WF error & they admitted that. My account was credited, debited and debited. I spoke to a banker over the phone and in person. Very confusing, nothing but highway robbery & poor customer service.


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I had a business with a credit card account. The business went under. I made payments for a while but ran out of money. After a while they called me and offered a settlement. We agreed to terms and I paid half that day. I made the second payment on time. The day the last payment was due I called them and explained that I needed a few more days for the last payment. The rep said that was fine. I called a couple of days later ready to make the last payment of $150. The rep then informed me that because the last payment was late that they would not honor the agreement and that I now owed the full balance. 


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I have been a member for 10 months. Have had multiple issues with mobile/text banking. Plus why does your company offer OD Rewind if you don't cover the items when I need you to? This was supposed to be a pilot account in an effort to win my commercial account. It doesn't look like that will be happening any time soon.


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I had a checking account opened with Wells Fargo for almost 4 months. I rarely used the account and paid the $10 monthly fee. I made minor deposits throughout the months and did not overdraft the account. On 10/30 I deposited a check for $3900 at the teller and they told me $400 would be available immediately. The remaining balance would be available on 10/31. I noticed only $300 was available so I thought nothing of it. The money was never released on 10/31. On 11/01 Wells Fargo put a hold on the check and took back the available funds. I called them on 11/01 for an explanation and a rep told me that the issuing bank Liberty Savings Credit Union (LSCU) called Wells Fargo and told them to put a hold on the check because of fraudulent activity was detected with LSCU account. I called LSCU and they told me that they did not call Wells Fargo. 


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I have a personal account, I have a business account, I have a safe deposit box, I have a business credit card account, for the last 15 years. I have not found any major issues with my accounts. I am their happy quiet customer. Their customer is as good as any other bank if not better. They charge for stuff just as much as other banks.


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My dad put money in my account so I can get food for my children. The bank won't let me access the money until the next business day instead of giving me the money when it is put in. The manager and teller Carlos were both rude and disrespectful. The manager who would not tell me her name outright insulted me by saying I should make my children go to bed without dinner.


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This is the worst bank ever. They made their own transactions so they can charge you whatever they want. Not only they take your money but they ruin your credit. This bank should not be allowed to practice business.


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Why is this bank still in business? Probably that’s why they cater more to Hispanics and non speaking English people. Transaction are disappearing and reappearing making you think you have that amount. This bank intentionally do it to overdraft your account. Put this bank out of business people.


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I made a deposit from my husband's bank (Not Wells Fargo) on October 26th. Today is November 2nd. I received an overdraft notice. Turns out Wells Fargo only put a portion (less than half) of the deposit I made on October 26th. My husband verified with his bank that all of the funds were taken from his account immediately. I called Wells Fargo Corporate. THIS WAS A 55 MIN CALL and I was transferred 3 times. They told me the Wells Fargo Branch I made the deposit at was holding the funds and they (corporate) said they are reaching out to that branch to request the funds be released into my account. 


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I applied for a credit card, and card did not arrive to my address. I called them to find out what was going on (It has been a month). Customer Service guy says the card was returned to them because I was not at that address (which was crap) - I was living at this same place for over 2 years and guess what I have a mortgage loan with Wells Fargo on the same address I am living at. Now here comes the kicker, Somehow they updated my address to my 2 year old address, so this was figured out after 40 mins of taking confirming my details etc... etc... now transferred me to fraud service... gave all my info again etc... etc. Now the phone got disconnected. I never got a call back. 


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Who the heck are you to hold my money hostage! It is not my fault you don't have 24 hour bank locations and that I am forced to use my debit card for a large purchase after banking hours. My spending limit should be my balance in my account. Because... it's my money!!! Shame on you Wells Fargo for ending our 20 year banking relationship over one transaction. I'll be closing all 6 of my accounts tomorrow.


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My husband and I have had our checking account with Wells Fargo for almost 3 years. I wonder how much money they have stolen from our accounts. In this day and age of technology and online banking we rely on our online account being accurate. How is it that I had a total of $19 in my checking account last night, but it is -$47 this morning? NO CHARGES HAVE BEEN MADE SINCE I LAST CHECKED! But they make things appear and reappear so you think you have more in your account than you actually do. I keep a very close eye on my accounts, check multiple times a day because of fraudulent charges. I transfer money immediately if I need to, but it seems there is something more going on behind the scenes. This bank has just lost a customer.


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We were visiting the Nashville location and we met Chris **, the Vice President/Manager. We had a wonderful experience and cannot express how great he treated us. We watched him have a personal relationship with every customer that walked in the door. He took a good 5-10 minutes getting to know us and helping us in every way possible. With Wells Fargo being such a large corporation THIS is the type of management you should have. Thank you Chris ** for setting the atmosphere of your workplace to be wonderful!


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So I wrote a check for $7000 dollars and Wells Fargo just pays out $10000 and when you call you get told you can’t have your money back for ten days while they investigate! Sounds like their screw up but you still have to wait!


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I was a member of Wells Fargo for over 25 years by means of mergers. I have included a portion of their very own code of conduct below. I guess this did not apply when the teller, Latisha **., at the Kiln Creek branch in Yorktown, VA, accessed my account unauthorized and gave out my financial information to her family and who knows else.


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This bank makes you never want another bank account in your life. I have never ever been ripped off by more pathetic people in my life and this bank without knowledge remains open. Why? These people make your money disappear and try making a person believe that. They are at fault but we're not. Bank robberys inside job. Want to see all you've worked for disappear bank at Wells Fargo they will make it all. Wells Fargo. Trust them not.


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I had a $50,000 line of credit against a piece of real estate. In May 2011 I realized I had no access to the account. After talking to customer service I was told they were reviewing all lines of credit because of declining real estate values. One year later when I inquired I was told they had to pay my property taxes. I provided a check to prove I paid my own taxes. They still refused to reopen the line of credit. Now it's 2018 and I walked in the branch to address this issue again only to learn my business checking account was closed due to inactivity. 


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Back in June, 2018 I found out about an IRA my deceased mother had at Wells Fargo. She passed away five years ago. When I called and got to the right department, a lady there told me there were three beneficiaries listed on the account, and confirmed that I was one of them. I asked if the other two were my two siblings, and she confirmed they were. She showed me where to get the forms to claim my part, and said we needed to create inherited IRA's to receive the content of the mother's account.


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Called the claim member and she was rude!!! What kinda customer care are you giving your customer?!! If you can’t be nice why are you working as a customer services!! I’ve been with Wells for 10 years. So sad to be treated like this!!


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It's a giant game for profit. They'll claim that "pending transactions" don't always get posted to your current balance because of the last few dollars you might've tipped the waiter. What they actually do is hold a ton of transactions so your balance looks higher, then run them all at once with a little extra here & there. Oh did you spend $15 at the grocery store because your account said you had $27, just to check the next day and have it say -$19? That's the game. Rest assured you didn't have 8 tips go through to different waiters at the last minute. It was timed that way to create the overdraft.


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On 9/28/2018 I overheard my neighbor's discussing my financial information. Their daughter is a teller at the Wells Fargo's, Kiln Creek, branch in Yorktown, Virginia. I knew immediately that their daughter had accessed my account without my permission. I filed three complaints with Wells Fargo. The first with customer service, which was closed after two days. The second with my local branch in Grafton, VA, and the third with Wells Fargo home office. Finally my complaint was referred to Ethics and a investigation was completed. The end result was the employee being coached, and no other information could be provided due to the employee's privacy. What about my "Privacy", my financial information being given out. With all of the identity theft and fraud in today's world, what about the customer. The teller is still employed at the branch after her unethical behavior. I will be closing all my accounts with Wells Fargo.


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Horrible experience sending wire transfer thru Wells Fargo bank. Already 12 days passed and still wire transfer is being held at intermediatory bank (HSBC). Irresponsible staff at Wells Fargo both branch and wire transfer department. They will never give you correct information about your wire transfer. Wells Fargo use a intermediatory bank (HSBC). My experience with both banks are horrible. HSBC wants to know very personal information of yours and beneficiary, that is not required by law. I recommend you find other financial service instead of wire transfer. You will pay less and fast delivery of funds.


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On 10/11/18 I contact Wells Fargo to make a credit payment online. After verifying me by taking my social security number, mailing address and telephone number; I received a text number with a confirmation so that they may review my file. The customer service representative informed me that although she can see that I have a credit card, she will have to refer me to appropriate department. I asked the representative if they will have to verify me all over again, and if so, could she announce me and explain my situation. Assuring me that I would not have to verify again because it was already completed, she forwarded me to the next department.


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We started a mortgage w/ Wachovia, our payout in 2006 was maybe $18,000! Since Wells Fargo bought out Wachovia. We have gotten statements saying we were months ahead of our mortgage and get statements we were behind. So we refinanced and paid Wells Fargo what was left. Our payout ended up be $50,000. Which by the way is way more than even what the mortgage was for and in 10 years shouldn't my payout amount have gotten smaller not bigger. We will never do anything that involves Wells Fargo. WELLS FARGO ARE AS CROOKED AS THEY COME.


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Unfortunately I could not have a lower review of Wells Fargo. It was actually the worst customer service experience I have ever heard of. I highly do not recommend banking with this company because the customer service representatives are worse than bigots and criminals. They seem to be remotely sexist and disregard all levels of authority. They are monsters. I would like to say that any time I call the company no one is "non corrupt enough" to actually try to answer any of my questions.


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I have never been unhappy with Wells Fargo just a comment that made me drop my rating... if I am depositing a check using the Wells Fargo app I don’t necessarily understand why the money cannot go in right away. It didn’t even go in the next day or day after when it said it would...I spoke with a Wells Fargo representative who was very nice about this situation and said it was because of Columbus Day... so because of this I get my money 5 days later??? It’s 2018 if I deposit something it should go in immediately or give me an ACCURATE notice of when it will. Apps such as Venmo can figure this out so you should as well. If humans have Columbus Day off why are you offering technology that is suppose to replace them if it still won’t go into effect until we’re back at work...? Just some thoughts.


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I have been banking with Wells Fargo for years and I now have come upon hard times. In the online banking, there was a section that allowed you to fill out an application for people with hard times and to present your reasoning (optional). So I filled this information out and even tried making a deposit (but needed an advanced access code to do so from my credit union). Called the bank and they stated all I had to do was update my phone number and I could get the access. Boy was they wrong... I still needed the access code. The very next day they closed the account on me. I am infuriated, I did this hardship program with my other creditors and for a bank I have had since 2014 to close on me and not provide me the decency to solve the issues is pathetic.


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I am totally disgusted with the way I have been treated by Wells Fargo. I am being made to feel like a criminal. I am constantly being interrogated and there is always a problem when I want to access my funds. I am switching to another bank because I have a bad feeling of suspicion.


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Cheating is continuing. I received a no interest home project loan via a contractor. I was confused by WF recurrent payment menu and made an error so that the complete balance was transferred from my bank account. I called them and it took 2 months time to return the entire amount but two-month payment was subtracted. I thought that everything was fixed. I programmed my bank website for monthly payment the loan. Then, I discovered that my monthly due was elevated and now I have to pay the interest. Nobody told me this and it was no reasons for this, just only because their system is set to do such things. 


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I believe I've yet another customer Wells Fargo may have cheated. I cannot get them to explain their math for my mortgage loan and they refuse to provide the amortization schedule they are following. I cannot determine how they are computing a fixed rate loan, which should be quite simple. I suspicious because neither myself, my CPA, or attorney were able to explain how the interest is charged for the variable rate HELOC I just paid off in frustration. They would not explain. I suspect they may be, once again, cheating their customers on a large scale. After all, we know they are crooks. The payment is $2,447, but I pay extra, sending $3,000 monthly, the extra amount in order to reduce the principal balance. Help!


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I'm a US citizen living in Australia for 26 years and a customer of Wells Fargo for past 7 years. I have several US investment properties and the WF account is used for rental income and payments to maintain properties. I manage all transactions with WF online and recently I was locked out when trying to log in but absolutely certain I typed the correct username and password. When I tried to follow the reset password process, their system couldn't identify me by my SS# or Username and so I had to call the US Customer Service #, spent over an hour paying for a call, spoke with multiple customer service reps and no one could help me for 2 reasons.


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I really & truly think that Wells Fargo is the best bank. I have never had an issue since with anything negative since I first opened my checking account back in 2010. I have only nice things to say about Wells Fargo. Anytime I have ever had a discrepancy, whether it be on my online statement or with an unauthorized charge on my debit card, Wells Fargo always takes care of it and never gives me any hassle about it whatsoever and I appreciate that and truly feel like they are on my side. It’s a good feeling. 


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I had gone today to withdraw cash from mine and deposit to my niece's account as she is a student in CA and was short of some money to pay her rent and I offered to help. When I go to the branch teller tells me that they do not accept cash anymore and cannot deposit cash in any accounts anymore so the point of me withdrawing and depositing in the account does not arise. I requested her if she can do a transfer as I am at the branch and was told only online transfer which would take at least a day or two. Or use Zille their third-party service. Seeing no options I requested the teller to give me a cashier's check and deposit the same in the account so my Niece can use the money right away.


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My wife opened up a savings account at Wells Fargo which I am a cosigner to. She has had this account for two years. She deposits her SS supplemental into this account. She has four or five transactions per month on this account. One day she called the 1-800 number to inquire on the balance. The 1-800 system could not locate the account. She went online and the online system told her that the account did not exist.


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Eryn ** at the Stockbridge Ga branch was assisting me with handling my father’s accounts after his passing. She wanted to leave on time and hang up on the brokerage service and made excuses she would get back to me. She never did and after many many phone calls has refused to call me back or be available for a call. It's been 11 months and I called to ask about a distribution on his account, still unavailable and no return calls after leaving a message. I am typing this as I wait on corporate at number 8666368339 to answer. Just recorded messages as 40 minutes have passed.


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Made an appointment to open a business account for a sole proprietorship (which do not require registration.) Checked requirements online and saw it only requires two valid forms of ID. Went to the bank and was told I needed business docs. Why they did not include that info on the website, I cannot understand. Huge turn off and not interested in a bank that has no regard for their customer's time.


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I would first like for it to be known that I have been a dedicated, honest and faithful customer of Wells Fargo for 9+ years, sorry I can't say the same about the way I have been treated. The only reason I am still a customer is because Wells Fargo is always wherever I travel to. 1. My issues with this bank began in 2012-- my debit card was stolen and my account was cleaned out-- leaving a NEGATIVE balance!!! I reported my card stolen, I even went to the police and also visited the last store a purchase was made with my "STOLEN!!!" card... 


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My accounts were cleaned out and closed without my knowledge or permission, I lost a lot of money and can't seem to reach anyone but a machine that is no help. I received a message that my accounts had been closed out after the fact. I didn't get any request if it was an authorized transaction so now I have two empty accounts. Thank you so much Wells Fargo!


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Wells Fargo allow some tax board people, that I had no idea of who they are, and I had no clue of why this happened, took $657.80 out of my savings and gave $532.80 to these people and took $125 for some bank fee for themselves, I call to complain and they told me they are not going to give it back, that it was a legal order, but these people didn't even try to contact me, I was saving for my baby, I can't trust this bank anymore. Giving my money away that I work hard for, something that I did not authorize and gave away without talking to me first.


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After banking with this bank for about 10 years. Today I made a deposit that was not made available right away or not even half of the check was usual. So I decided to call customer service and see what happened. Well the customer service representative just went on and on to give me reasons why this might happened. Keeping in mind that none of the reasons or circumstances ever happened in the past 10 years that I had been making deposits through the ATM machine. Well let me just say that thanks to Wells Fargo and the unqualified people that they have working for them, I will go this weekend without a dime to my name. Monday will close my account and just stay with Chase. This is how company pays their loyal customers and then wonder why they are losing business. I'm still very upset that no one was able to help me or provide a valid reason.


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I had an account with Wells Fargo. My information was stolen. I made a report with both Wells Fargo and local police department for identity theft. Wells Fargo allowed someone open up several accounts under my name online. Never question the person ask the person any personal information to verify if they were me. They just allow them to open up the account. When I got the email notification stating that there were accounts open in my name and that my account was being closed I immediately called to let them know that wasn't me. 


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Be warned, Wells Fargo dealer services does not process payments quickly. It took 6 days to process a payment to pay off loan. Every day is an extra $2.68. I used my bill pay service and they only accept checks. Payments should be automatic and electronic same-day.


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I have several concerns with Wells Fargo but for the sake of this review; I will keep it short. Hopefully this information can help this from occurring to anyone else. My first issue is with the bank to bank transfer service they offer called "Zelle". I sent $450.00 to my sister in law, she too is a Wells Fargo customer. The two identification methods are the persons' bank account or their email. In my case I used the email. A day passes and my sister in law sees no money so I contacted the bank to make sure there were no issues with the transfer. At that time I was told by the bank that the money was transferred to an account at a Chase bank that was tied to her email. After verifying that she did not have an account at Chase I asked my sister in law to meet me at the bank. 


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I’ve been with Wells Fargo for 7 years. I asked to increase my ATM limit. They say no. I just asked for a loan. No. Everything is no with them. I’m trying to move out of state. I’ve been with the bank for 10 years. Why shouldn’t I be able to get a 3k loan. I just feel like a credit union would be worth more of my time now. Wells Fargo just doesn’t care.


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I went online/called to have my co-signer removed as I've had car for over 3 years without a missed or late payment along with a better credit score. Wells Fargo wanted to take my interest rate from 6.99% to 16% 9 plus points higher as well as add a fee of $99 to remove co-signer, $99 to push delete on someone's name... Unbelievable!!! Stay away from this company!!! Of course I'll keep it like it is!!!


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As usual Wells Fargo denied my request due to “lack of time account was established” which I could not believe since I have had my account with them for 10 yrs. This bank always lets me down. I’m done.


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I got paid paid my bills, grocery shopped. All of a sudden I get an email about my rent payment not going through when I had the money in my account. I have contacted Wells Fargo 3x and they gave my $35.00 insufficient fund fee back but they aren't trying to return my $677.55. I escalated the call to the supervisor who wasn't of any assistance now to a caseworker but they all are trying to deny the discrepancy. They are a horrible bank and customer service sucks. I have only been with this bank for a month and I'm going back to my credit union. Never bank with a computer who refused to take accountability.


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My first ever bank account was through WF. I had a single account with them. I switched to Chase over 4 years ago because I was not happy with how WF claimed to "help" me with my savings and such. 4 years later I'm receiving letters with multiple account numbers (I only had ONE SINGLE ACCOUNT) claiming I owed them money. These ** don't deal with me for 4 years and then out of the blue they start claiming I owe money for accounts I never had??? Just proves these fat cats are full of crap.


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This bank needs to be closed down,,, and immediately... They are stealing people's money all the time.... and allowed to continue to be in business. In 53 years I have never ever bounced one check and this bank instead of taking the minimum due they took the whole amount of the loan....This caused all my checks to bounce with a 30 dollar fee on both my bank side and the other place side.... This happened to many checks. I had to pay 30 dollars for a stop payment. My credit is ruined for 7 years and all this was done on purpose by this company. I am writing the bbb and consumer affairs but they are very slow..Meanwhile my life is ruined... I am hoping to sue...Be warned. Avoid this bank....


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We have had a checking account with Wells Fargo since last July, and kept it in good standing. Our new employer, a well-known corporation, issued our first paychecks to us last week as paper checks. We deposited them in the ATM, as a teller at that WF branch in Greensboro, GA recommended we do. The checks were both under $1000, but Wells Fargo placed the deposit on hold, saying we could not get our money for 11 days while the "suspicious activity was being reviewed." We called the 800 number, and they said to go to the branch. We went to the branch, and the manager said the hold was placed by the "back office" and she could not do anything about it, and to call the 800 number. 


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Today Wells Fargo essentially did the same to me. I deposited money from Cash app into the account yesterday. The funds were available and transactions were posted to my account. I made a few small purchases for food and gas. As of today, my account was overdrafted and all transactions and records of this deposit are removed from the entire system. They escalated it all the way to the executives office and was told there’s no record of this transaction. Yet out of the 8 people I spoke to today, two of them told me they see that the transaction occurred and then reversed back to Cash app. There is no record of this with Cash app. Essentially, the money was deposited and the transactions all erased (except for the purchases I made and the overdraft fee they’re now charging me.).


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Do Not Use this financial institution. I was just a victim of financial fraud with the help of Wells Fargo. A check (out of state) I deposited Sept. 4th 2018 turned out to be a fraudulent check issued to me by a company I thought I was working for. Wells Fargo made the funds available in my account prior to clearing the properly check because as they claim, "I am a valued customer and as a courtesy, they made the funds available before doing their due diligence." Thinking the check cleared, I withdrew the funds to make purchases for said company on Sept. 5th. The next evening, I receive an email and text stating that the check was returned. I have overdraft protection; first going to my credit card then to my savings. I was charged overdraft protection fees and a return item fee. 


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I opened an IRA account to hold my stocks from a previous employer and choose Wells Fargo because they didn't have any fees until you actually sold the stocks. 12 months later I receive an invoice in the mail for $250 for an "2018 Outside Investment Fee" which I have never heard of, none of the paperwork mailed has this Annual Fee and this was never mentioned in any of the numerous calls with their representatives. I specifically choose this bank because they were not charging any fees and now I'm paying for it. DO NOT TRUST! THEY WILL SCAM YOU!


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Purchase two Certificate of Deposit to invest in our two children’s future... CD’s $1,060.99 each. With the understanding that each should have auto renewal every 6 months at $5.28 annual rate of interest starting from the date of 12/29/1997. We suddenly stopped getting account statements around 1998… the bank changed hands several times during this time. I kept the original CD’s in the original envelopes put away in Norwest Bank safety deposit box before transferring them to a personal home safe. 


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Last month I went to the Wells Fargo bank on Seventh Street here in DC as I usually do to withdraw money for my rent. When the banking supervisor Kyra asked me if I needed anything else I told her I was going to get a money order at the post office because it was cheaper. She then claimed she would "waive" the fee for me. Because I was familiar with her and implicitly trusted her, I didn't bother looking at the transaction receipt; which I always keep for reviewing at the end of each month to correlate my receipts with my transaction history. When I looked at, I saw she HADN'T waived the fee but included it as part of the withdrawal for the cost of the money order. She BLATANTLY LIED to me! 


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Back in the beginning of August, I received a letter from Wells Fargo stating that my insurance had been canceled for non-payment and that WF was going to issue their own insurance which is more expensive if I do not take care of this matter. Wells Fargo escrows my insurance and taxes. This is the 3rd time they have failed to pay my insurance on time. When I called them they said they would check into it and get back to me. I also told them I wanted to cancel them escrowing my money and I would pay my own insurance on time.


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Had my Wells Fargo credit card number stolen. I called, they stopped that card and gave the replacement cards to the guy that stole them. They let him activate them and use them again. Wells Fargo gave me new cards again and I put them in my desk draw. They were used and I never used that card once. They will give you your money back but no help to improve the problem. Do not use Wells Fargo ever.


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I have paid Wells Fargo on time and in amount of amounts due on my home project loan, but they still play games with late fees and refuse to recognize payments both in advance of due date and in excess of amounts due. I requested help from customer service to no avail. They intentionally set up loans unfairly to generate late fee revenue. Wells Fargo has no integrity as an institution.


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Did not endorse a check for mobile deposit. Called customer service and told them that the check was on hold and their response was they couldn’t do anything about it and had to wait two weeks for it to go through verification process. So A few days later I called customer service again and one of the representative had told me to bring the check that I mobile deposited to a local branch. That they would be able to deposit it into my checkings, and it would push through the hold. The only thing that I didn’t do in the first place was sign the back of the check. Anyways, so I go into the local bank of Wells Fargo and the banker was able to push it through and I had about 40% of the check deposited into my checkings. They said that 60% of it would be transferred at midnight or the next day. 


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I have had a wells Fargo credit card for 5 years, originally for the purpose of building up my credit after a divorce. I have always paid in full every month, sometimes I pay twice a month. I have never had a late fee and I have never paid any interest. For the last 2 months Wells Fargo has not credited my payments that were taken from my bank account for 5 days after paying the card. I use this card for the sole purpose of not having to take cash out of the bank. I believe they are holding my payments to try and get a service charge from me. I will be paying this card off for the last time and will get American Express instead.


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I've signed up for this many times. Nothing but troubles, headaches and aggravation! Keep have to make new accounts. Local branch is no help. "You have to do that yourself." If online banking is a must for you do yourself a favor and go elsewhere.


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If I could give them 0 stars I would! My company's 401k account is with them and I have had the same experience on 2 separate occasions. I requested a loan from my 401k account. Can never get the check delivered in a timely manner. There is a $50 service charge to process the "loan" but I have had to wait weeks to receive the check. They have a direct deposit option, however if your banking institution is not in their vast system of less than 30 banks then this option is not available. I have already made a payment on my loan and have yet to receive the funds. This is by far the worst banking institution in our Country and possibly the world. How Wells Fargo has remained in business for over 100 years is beyond me. If I had a choice in this matter I would chose a different company.


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A couple of months ago I noticed four charges made on my checking account which I didn’t make. When I went to my branch office they said my son wrote checks or did online charging. After sitting in the bank for three hours and then filing fraudulent charges I was issued a new checking account. MY SON REFUTED WHAT THE BANK STATEMENT ALLEGED! Today, another incompetent employee gave my son my account balance instead of his when he called to check HIS balance. I would love to bank elsewhere but I fear they’re all alike.


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Autopay settings are hidden in menus and do not notify you when a payment is sent, only posted. My credit card balance was zero yet still triggered a minimum autopay from my checking account. At the time My checking account was zero because I moved my funds to a better (and much more understanding) bank. Wells Fargo WILL NOT refund overdraft fees on autopay even if the payee balance was initially zero. Customer service said that they could not refund the overdraft but they could refer me to a 'specialist' who could help me ensure it doesn't happen again. This respond was incredibly insulting, and leads credence to why Wells Fargo is viewed the scummiest of all banks. Do not bank with this bank. They only view you as some idiot to fleece, not help.


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Sent me letter on Friday. Called them. They were like, "Pay 3800 now, we will waive off everything or else 1905 interest is added to your account." I begged them to give me extra day but resulted in nothing.


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They have charged interest on the promotional purchase, before the promotion expires. When call the customer service, their tone was not friendly, and one of their supervisor basically tell me that, I have to pay interest charges, because of their mess up. When I asked for a refund, they simply say no. I am not going to do business with Wells Fargo again.


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I was charged a $150 inactivity fee on my business credit card even though I posted transactions on the account. I phoned Wells Fargo and was able to get it waived but banker informed me going forward I would have to charge $5,000 or pay $500 interest. To me this is beyond legal practice, basically, they want their fees regardless and they will continue to hike the minimum charges to some ridiculous amount to legitimize the fees they collect from you. How is Wells Fargo any different than loan sharks?


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They are never available to fix any issue that is at their own fault, the customer service people are usually always idiots, they don’t make anything right, they hold your money for 4 days if you deposit after 9 pm & if you deposit a check on the weekend don’t expect to get ANY of your money before the next 3 days. They are a horrible bank and I can’t wait till they open on Monday so I can close my account and take my business elsewhere. I wish I didn’t even have to give one star.


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DO NOT BANK W/ THESE PEOPLE! I had been with Wells Fargo for 8 years, in 2017 I had some major medical issues so I closed out my credit card and made arrangements to pay it off. I agreed to 33% of each payment would go to interest, after I paid 12 payments the interest doubled to 66%. Unfortunately I'd already paid 8 payments at 66% until I realized this, crazy. I went to the bank to see if they would lower my balance if I settled and they said no and I should have read the fine print and it was on me. They then wanted me to make another payment plan, I'm taking a loan out from another bank Monday to pay it off and changing banks. There's a lot of information out there on how bad this bank is, so stay away people, be afraid of how they operate!


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WELLS FARGO IS THE WORSE BANK EVER. Do not bring your business there. They just stealing people's money. If you make a mistake and end up with an overdraft, they turn everything around and make one overdraft become 6, 7, 8. Since I never had an overdraft I thought they would do something about it. I called and the representative told me that she can only return $26. I think I would slap her or spit on her face if she was next to me. That was so disrespectful because I did not go to them and begging. I was trying to get back the money they stole from me by turning one overdraft to 6. That is why there's so many lawsuits against them, I hope they lose them all. RUN RUN RUN from Wells Fargo. DO NOT DO BUSINESS WITH THEM.


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My name is Natalie **. It is with tears that I am writing this letter. I have been a member of Wells Fargo on-and-off for many years. I have also been a member of Bank of America, however, there is no comparison to Wells Fargo. I don't care what anyone says. I am speaking base on my experience with both banks. Wells Fargo has helped me out more than even my family members. I have had many financial emergencies, such as, utility bills, credit cards with revolving payments. I was unable to pay these bills. Even though the money was not there they paid it anyway. And am not just talking about one time, it happen on several occasions. I was at my wit's end in debt. I hit rock bottom and had no money to pay my bills. Wells Fargo believed in me. I will never leave them for another bank. I had Bank of America for several years, and NEVER had they done this for me or anything of that sort.


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I have recently received overdraft charges and didn't understand why. I called Wells Fargo and it was explained to me that if I used my bank card and make a purchase on the 1st of the month let's say for $30, my available balance shows $30 deducted. And let's say my balance was $200, after the purchase I see my available balance as $170. 2 days later I pay a bill for $50 because I know that I have money in my account to cover. What this bank does per their representative, if the merchant doesn't process the payment ($30) by the end of the business day, they change your available balance back to $200. You basically have to check your account every day to see if payments have posted and check your balance. 


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As a client of Wells Fargo since 1984, (it says so right on my ATM card) I needed the bank I was loyal to to work for me. I needed a bank account for my new NUTRIENT company. The bank won't open account for "my kind of business" which is legal in all states of America and regulated by the FDA and approved for shipping by USPO. I NEVER bounced a check or overdrafted an account. I provided every single document they required including statements from CA secretary of state, CA franchise tax board, articles of incorporation. They have not provided written reason for rejecting my application AS REQUIRED OF THEM BY LAW. This is the same bank who received the largest fine on record for opening accounts without customer approval. So be aware of their practices, they don't care about customers. Avoid the mistakes I made trusting in them.


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Wells Fargo may be the worst business I have ever had to deal with - they make it virtually impossible for their Customer Service people to help their customers. I haven't jumped through this many hoops since I was 7. WELLS FARGO - Please let me know how I can pay what I owe you, and get you out of my life (AGAIN), hopefully forever. When I try to enroll on YOUR site, at the link YOU gave me, it tells me I don't exist in your system. I was a Wells Fargo customer for over 6 years - the reason I broke up with you is besides the incredible amount of class action lawsuits against you, your online presence was not managed well (and be 'not well' I mean horribly), and I have to jump through hoops every time I want to deal with you.


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Wells Fargo contacted me regarding a pre-approval for a personal for up to $45,000.00. I am currently in the middle of starting a new business franchise located in North Georgia. Went through the process and Wells Fargo denied the personal loan and could not give a logical reason. I have been with Wells Fargo for 10+ years and have perfect credit. Here is the funny part, my bank Wells Fargo would not loan me $1.00 and I have more money in my money market account than the requested loan amount. Also everything I own is paid for except my truck payment. Based on this experience and ALL current accounts with Wells Fargo will be closed ASAP along with all family members attached to Wells Fargo. I will also make it a point to never refer Wells Fargo and will advise any current Wells Fargo customer to seek other financial institutions for their banking needs. It is unbelievable no dollar amount was approved.


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I am a Wells Fargo customer since 1986. I have a permanent address in the US with my sister. I live in Mexico now 4 years. I have had my ATM card hacked twice and stolen twice. Wells Fargo has the worst customer service. On each occasion they have failed to act promptly, appropriately and truthfully. The Customer service center has no records of your prior calls on a problem. They cannot see how a conversation went and the action taken by a prior supervisor. A supervisor can tell you they will expedite a card but they fail to tell you a computer program will cancel that request and no supervisor can override it. You are not aware it is not expedited. If they tell you they will expedite a card and you can call the next day for the tracking number, forget it, the card is in ‘process’ and may take 2-3 days to be sent. Again, no information regarding who you last spoke with or that it was stated it would be sent FedEx, their preferred carrier.


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I've been banking with Wells Fargo now for about 5 or 6 years and I've always had a direct deposit so I never had to worry about any service fees but I've recently become temporarily disabled so my direct deposit has stopped. So I tried to call the bank when I noticed I was being charged a $15 service fee, I was told that there was nothing they can do. It's an automatic service fee so basically they've got about $90 out of me in service fees. They would not help me and when I told them that they were going to force me to change Banks they told me, "That's your prerogative." And this was from their headquarters that I called and tried to resolve this. So if you're thinking about banking with Wells Fargo don't. Run. Find a different bank!


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The worst banking company Wells Fargo, I’m a customer for 18 years and finally I have a good credit score, now I can apply for a personal loan. In 1 hours and half I receive a response, "Sorry not approved at this time." I spoke to multiple agent. All of them aggressive and horrible. They don’t know the answer for this denied. Same answer saying maybe legal or illegal items showing in my score and my score is 715 according to worst Wells Fargo. I don’t know which the best score probably 1000 or if you have connection to hook you with them. For me is no difference between 300 score or 715 same they can’t qualify for a loan. I asked an agent when I should apply for loan and the best time for me. She said, "I don’t know?" That mean, "You are our client but never get something from us, just can we use money to grow up our company." Never ever trust Wells Fargo.


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Wells Fargo charged me twice for multiple things I bought online. I had the money in my account when I bought these items. They say because it was a weekend they did not process it till Monday so where did all my money go? That I clearly watched them take out on my mobile banking. On the day I bought these items they are charging me multiple overdraft fees that I did not do. I had hundreds of dollars in my account when I made these purchases. Watched it come out as soon as I bought the items and now am being charged 230 dollars in overdraft fees.


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I've been banking with Wells Fargo for 15 years. Not many issues with them until a recent, mail to me, offer to apply for the Propel American Express Card. The offer said pre-qualified so I applied. Come to find out I did not qualify although my credit score is a few points from 700. My Wells Fargo account has always been in good standing. I even have a reoccurring bi monthly direct deposit from my payroll... My bad review is for Wells Fargo mailing me an offer and then them denying me... It's damaging my credit score by just trying. They should not mail expecting consumers these offers if they knowingly have the consumers' credit history on file are just going to deny the application.


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I just had the worst customer service experience ever. I was forced to file for bankruptcy some years ago. The BK was discharged in 2012. I just recently discovered that Wells Fargo had suppressed submitting my timely payments to all three credit bureaus for 6 years. I wondered why my credit score never rose above 680 and why my credit card and car loan interest rates were so high. I called to have this corrected and to explore the potential for restitution because of their negligence. 


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Cannot and would not EVER recommend this company to ANYONE. All of the negativity in the news regarding Wells Fargo as well as the negative reviews are absolutely spot on. This company is not even worthy of a one star rating. Wells Fargo will lie to you, courts, and lawyers and say that payments haven't been received even when you have confirmation numbers and bank statements to back it up! This causes innocent hardworking people to lose their homes!


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Wells Fargo recently added $500 to my mortgage payment claiming that my escrow account was short, even though at the end of 2018 I had a $2981 balance that would have covered the taxes and insurance for 2018. Instead they refunded me the money saying I had an overage. Great an overage, I could use that money to pay an outstanding medical bill. So the very next month they send me a statement saying that I had to pay over $3000 into escrow because it was short. HA! My insurance payment had actually decreased and my taxes remained the same.


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On 3-July-18 made an electronic payment of +$540 above the minimum monthly payment, then in the following month Wells Fargo charges me a late payments and behind belies I'm behind a month in repayments. In my opinion, don't trust Wells Fargo for they have shown to not have reformed.


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My letter to Wells Fargo branch: I am writing this in utmost frustration and hopes that you can see the immoral way of how Wells Fargo has conducted business in the to myself and get a resolution quicker to me which has not been presented. It's courageous for people like you to be an employee of such institutions that have mishandles people lives and peoples money. I gave faith to Wells Fargo to turn things around and make sure that customers were taken care of and their money was safe.


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I’d like to express my great satisfaction with our today’s visit to Wells Fargo Bank: 5710 Constitution Ave, Colorado Springs,Co. We were served by our personal banker **. She was so attentive, kind and really helpful, let us understand all the needed details and helped to get the important information and bank cards as a result. Thanks a lot for assistance.


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My daughter just graduated LSU last year, but took out a student loan from this bank. She is not making enough money because she doesn’t have enough experience yet, 30-60 days after her graduation they are making her pay back $500 per month. This dropped her credit score to 300 and she lost her security clearance. We tried calling asking for options, her dad is co-signer, but not working at the moment. We have asked to lessen the payments and this company just said screw this 23 year old. We want the money. How is she going to give it to you without a good job yet? Walkoveryou bank just made it harder for her to get her own business to move forward.


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WF on 7/29/2018 currently has all my accounts messed up. Logged on and see "pending" for transactions between accounts I did not initiate, duplicates of purchases over and over. So GLAD I took out a line of credit at a low interest rate to pay off and CLOSE all WF accounts. They have become a rubbish bank.


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Over the past few months, I have had several suspicious charges on my debit card. I have been disputing the charges as they come up. I have been receiving letters from Wells Fargo stating that there was an error and that my account would be credited. Then a week or two later, I get an email saying that their investigation has been completed and all charges that I was credited for have been reversed by Wells Fargo. I am done playing with these people and I am opening an account somewhere else on Monday.


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Yesterday, 7/27/2018, I deposited my wife's paycheck along with mine, in our local Wells Fargo ATM, at 11am. I do this at the same ATM, same branch of Wells Fargo, every week, and I've been a customer for over 9 years. The machine doesn't have a number where it normally says, "Amount Available". So I go into the branch, wait 20 minutes in line (this also irritated me to no end), and the teller informs me there is an issue with deposited checks not getting posted, but will be posted shortly. Try back later. 3:30 pm, I log on, and it still isn't posted. I call WF customer service, the guy tells me to file a claim against the company (!), and does that right then. Then he tells me it will be 8-10 days. WHAT? 8-10 days. I told him if it isn't resolved by Monday, I will close all our accounts (5 accounts including a mortgage account).


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Have been banking with Wells Fargo for little over 3 years now. Have had several small problems with them throughout that time. Deposited my paycheck today (7/27/18) at lunch time and according to the receipt I got it was available immediately with no hold. When I went to withdraw some money to pay my phone bill, gas up the truck and pay for an oil change there was no money from the check in my account. Nor was there any record of the check being deposited. When I called and asked what was going on I was told they were experiencing technical difficulties. 


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I called Wells Fargo to find out what I needed to bring to close my dad's account after he passed unexpectedly. I told her that I had the death certificate as well as a POA for my mom, who is next of kin. She told me that I wouldn't need anything but the death certificate. I knew she was incorrect, so I brought the POA with me anyways. When I get there in person, she has to call for document verification, and I was told that I had to wait 30 days after, and that she was the one I talked to and that she informed me then that I would have to wait 30 days and that I would need a death cert, POA and any successor information. It's not bad enough that she doesn't know her job, but now I'm the liar? Also, it's considered polite to respond to, "My dad recently passed" with, "My condolences", or "Sorry for your loss". Not "OK, well are you on the account." So glad I don't bank here.


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I was paying off a loan, and called the number given to get payoff instructions. I was given an amount and told to go to any branch before 2 pm with a personal or certified check. I went to a nearby branch and after a lackluster amount of effort, the person helping me said to go to my own bank and have them wire money. Then the branch manager made excuses saying it would be easier if I had an account with them. They were unwilling to do a wire for me there, it seems. I called the number again, and they said I was given the wrong information, and I did need to wire funds and needed the wiring instructions to do so. Big waste of time and irritation, when this was supposed to be a celebratory day. Also costs an additional $35 plus another day of interest due to the delay.


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HORRIBLE CUSTOMER SERVICE AND VERY MISINFORMED STAFF. I run a small business and just answering simple question about online wire transfer- it took me 3 hours of being transferred all the over the globe with agents who couldn't verify my business address (been with WF for 9 years) to agent who didn't understand what a ExpressSend service is even though it is something they are promoting on their website and asking us to call and register to use it. They make a fool of themselves and the people who work for them. Extremely frustrating. I really hope someone looks at the recording for quality assurance and training and actually does something about it.


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I have a dispute going on at this moment and every representative gives me a different answer!! First they told me they could get my money back same day, next person tells me it can take 90 days, the following representative tells me it can take 7-10 business days, the next one told since the transaction was processing we needed to wait until it posted to the account. I called back the next day and spoke to a woman who said that they wouldn't be able to do that, in the meantime my sister has left our electric bill past due $500. I cut into my rent to pay this bill because it was set for disconnection, and unfortunately the place where I went for the money order had a systematic error. What a way to relieve my stress. 


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My family has been considered homeless since I became disabled in 2011. So, when I received a large settlement check from the US TREASURY last week we were excited to finally have things we needed. Well, long story short, my check is being held 10 days, even after the bank received payment for it, because I am a new customer. I wish there was some legal course I could take because this has not only caused us to not have a home; it had also caused my PTSD & major depressive disorder to get worse. I would not recommend this bank to anyone!


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Wells Fargo branch in Lynchburg VA. Refused a cash deposit of 500.00 in American money into my checking account? Not enough back up signatures on the account! Looks like WF wants to reduce the number of customers at WF. You are forcing to leave a customer since 1960-s in New Jersey! How does a handicapped, no driving license, very limited walking 10-15 steps, I had deposit slip made out properly, a person WF knew DID my banking on a monthly basis cash pension check, make deposits into my checking account, how do deposit cash? American money?


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A new client sent me a check for deposit on work that I am doing for him. Normally I get paid through wire transfer or PayPal. There's a Wells Fargo branch a mile from here so I went in to just cash it out of his account rather than mail it to my bank which is in a different state. The clerk asked me if I had an account, and I said no. She took my two forms of ID and then counted out the cash which I noted was short. She explained AFTER SHE NEGOTIATED THE CHECK that there was a $7.50 "check cashing fee". If she had told me that before I would have just mailed it to my bank in Boston. What a bunch of dishonest **.


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This is a formal complaint against Wells Fargo Bank. The bank have shared my personal information without proper authorization. Wells Fargo Bank have been responsible for the protection of your clients' information. The bank have not been responsible for keeping the privacy of your clients, and have also mixed The financial information of my small business with my personal information. In other words they have been mixing a business finances as if it were personal, when they are separate and independent finances. Wells Fargo Bank shared my information without authorization to the government.


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I own a construction business and have banked with Wells Fargo for over 7 years. I have not been completely satisfied with their service from the fraud department to help with transactions, however what happened today left me wanting to take my money elsewhere. I found some hard to find tools last min in another state at a good price. I just happened to have a friend visiting that very town and was willing to pick them up for me but they were leaving the next morning so I had to get them the funds to purchase the tools today. That doesn't seem too difficult considering they also have a personal Wells Fargo account. I stop into a local branch with cash to deposit into their account. The banker tells me that they can no longer accept cash to be deposited into an account without my name on it. 


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Stay away from Wells Fargo. Go elsewhere!!! Had a charge on my credit card this morn that I could not remember if I made it or not so... I called it in to put a dispute on it. No they could not. They said, "It's our bank policy to put a 48 hour hold on card", till I remember it or a stop on card and in 8-10 days I will get a new card. Heck no. I need this card... so they put a stop on my card. I am done with this bank and going back to American Express and Chase.


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Occurred in Jamestown ND. According to Wells Fargo site... 'Joint ownership. This option gives your child the ability to use the savings account while you monitor account activity. Both you and your child can make deposits and withdrawals. An optional ATM card is available for your child. The account may be linked to a Wells Fargo Debit Card. Wells Fargo Online® access is available when your child reaches age 13. Adding a beneficiary on the account is recommended.'


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Wells Fargo has screwed up our business account changes every. Single. Time. From erroneously changing business information to personal accounts, lost paperwork, and a profound incompetence with signing privilege changes, Wells Fargo has been a frustrating experience all around. Do not bank here. Go elsewhere. The recent changes because of lawsuit has actually made things worse, because all managers are extremely paranoid and have extra hoops to jump through. Customer service suffers as a result.


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I have a Chase Manhattan card with a 21,000 credit limit and WF Cash Wise Visa 5000 credit limit. I make large payments like 2500 to 3000 a month to WF and have never been late. Every time I make a payment they put a hold on the money paid. I pay from BofA and it takes 24 hours to clear and yet WF puts a hold and won’t credit my account. What kind of crap is that? Chase has never done that EVER!!! I like the card but this feature sucks. Stupid... change the policy WF.


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While in a move, my wife and I did not make a final payment before the promotion ended and a lump sum interest amount was added. I called Wells Fargo to ask for a reprieve. While I did not gain any satisfaction with customer service, I was transferred to the Executive Services Department where Debbie answered and listened to my plight. It didn't take long for her to understand and allow me to make the final payment without the lump sum interest added on. We are very appreciative of this opportunity to avoid the added on interest. THANK YOU!


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I allow my rent and a few other bills to come out of my savings account. After everything was done, my saving was $0.00 (That's fine for now). Wells Fargo hits me with an $15.00 Excessive Banking Fee, because of too many withdrawals. At the very same time a $26.00 transaction is processing, disappears, and reappears in my account (making my balance more than what it should be). HOWEVER, in the middle of all this, my balance has now become $11.00. Then they charge me $35.00 for the $26.00 transaction that had already been taken out and accounted for. Now my account is -$24.00 with the $26.00 still needing to come out. THIS IS RIDICULOUS!!! I got on the phone and make them correct it.


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Hi, I'm a Wells Fargo customer. I'm Brazilian and I have a bank account for almost 2 years. I came last month to realize my dream of study Kung Fu in China and unfortunately I lost my debit card in Hong Kong while I was applying for my Chinese visa. I do not have a US mobile number nor a Social Security number. I was waiting to find the martial arts school address to ask the bank to send me a new card.


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I went to pay off my Wells Fargo Advantage Card. I paid it 2 days after the due date. I called and confirmed my balance owed was $3,186.31. My statement read $3,292.81. I had paid my monthly for the previous month late, making the difference in balance. As I was paying again 2 days late. I asked and made sure the new late fee was included as well. They said yes. Stated again the total balance. I then went and paid off my balance. Then 3 days after confirmation, the new statement arrived.


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I used a Wells Fargo ATM and a big red alert popped up stating the transaction could not be processed. However when I checked my account they had deducted $500 from my account. I disputed it but just got a bunch of people stating some other department will take care of it but no one ever did. They took this money. Will not return it due to “machine failure”... crooks.


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I have been trying for 6 months to get the money out of my child's education savings plan that is with Wells Fargo. Every time I speak to them, they have another form to fill out, each time I am told this will solve the problem and it never gets my child their college money. I now send in forms with the date of the version of the form and record which supervisor I speak to about the most recent needs. I am trying to see the humor in their incompetence but hope my child doesn't graduate from college before they get their act together. Each submission I give my cell phone number but they never call with a problem. Just send snail mail 3 wks later. Terrible company. DO NOT INVEST WITH THEM IF YOU WANT TO SEE YOUR MONEY AGAIN.


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Knowingly deposited fraudulent checks into my account. They should have called me before they deposited them. Also I received copies I of the checks and saw that my name was fraudulently signed on the back.


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I expect when calling Wells Fargo [800] Customer Assistance number that providing assistance is the bank employees’ primary purpose. I called WF to raise the withdrawal limit on my check debit card, for one transaction. The customer assistance employee refused. I asked for a manager. When the WF Customer Assistance Manager understood my request—her solution—pass me to a different department. With sufficient funds, the proper bank customer verification protocol complete - the Customer Assistance Manager refused to listen to my situation. Every time I asked her if she would listen to me, she refused. I can’t remember a time when a business refused to listen to a request, or a complaint. 


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Worst customer service. I've been with WF for decades and it's so unfortunate how terrible their service is getting every year regarding the way they treat their customers on the phone. They made a mistake today and put a stop on one of my automatic bill pays for no reason, took 45 min of my time, transferring me from one department to another ("Lynn" at the fraud department especially was the most incompetent and extremely rude) to finally tell me after 4 transfers that they don't know why it happened! Wow! How would I trust a bank like that with my money? It's finally time to switch banks...


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I tried to do a simple transfer--set it up monthly--to pay from main account to credit card account. It took 6 phone calls. They deleted my sign on. One girl hung up on me. I actually had to take anxiety pill as it was that upsetting. Happened last week also. The very day I retire, I am changing all of my accounts to where my husband has our main account. The worst experience I have ever had with a financial institution. And please get a new background music cd--unbelievable.


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We had a large wire transfer money from our account to closing house. BUT MS. ** who did not double check her job and transfer to wrong account! It took 48 hrs. To get it back and it costs me almost $400.00 for the expense. I complained to the bank ask for that expense. They refused. Because of a employee was neglecting and bank refused to do anything about that. I considered to close my account. DO NOT USE WELLS FARGO BANK! Stay away from them.


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As a long time WF and Bank of America Customer I frequently transfer funds from one bank to another. I recently transferred funds electronically only to find WF is holding access for 13 days. When I called to find out I was told that they could hold for 30 days, but if I faxed a copy of the transaction they would consider releasing faster. With all the Customer dissatisfaction trouble WF is experiencing is this really the right decision?


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Wells Fargo closed my account because they do not accept Storage Facilities as a residency. I live on site only, I do not have another address, they will not allow me to have a bank account because I will not lie and give them a false address. So, they are telling me they do not have ANY On-site Storage Managers as customers because of where they are living??? That's a LIE. I was in the process of building my credit and now all the effort I put in is lost because of this. After the whole debacle of Wells Fargo opening false bank accounts I still gave them a chance at my business, but no, they ARE a ** company with outdated policies and shady practices. I wish they go down. They are a dishonest company and the U.S. is better without it.


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My husband ordered a replacement debit card. One week after he got it we saw a charge from Amazon for 14.14. We reported it and ordered a new card. They failed to tell us it's happening to customers all over Virginia and didnt offer an explanation of why its happening.


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Very bad and disappointing. I suggest you get a different bank that takes care of their customers. This bank Policy sucks! My husband has been a good customer for over a year no late & most of the time we pay early on his personal loan. He asked for an extension (first time, never asked for this before in any of our accounts with them) 1 or 2-month. Reason I lost my job. Told them it's short-term because I already got a new job & will start in July. They slapped us with a big NO! Why? Because the problem we have should be "fixed" first before they can process an extension request. If our problem is fixed we would not have called them & asked for an extension. The main logic of extension is to help their customers in tough times. They will wait for the account to be delinquent (because you can't pay) before they help. What sort of policy is that? 


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On May 22nd I met with Aysha ** at the Morris Ave Union branch of Wells Fargo, to request a Date of Death Balance Request Form. I gave her a copy of my aunt's death certificate, executor certificate and my driver's license. Miss ** advised me one would take 5 days and would be mailed to me. I waited 10 days then called to see when it would be coming. The young lady I spoke with said there was no record of the request and that I would have to come back to the Union branch to request a copy again. I did not return there, called and met with Jacob ** at the ITC Flanders branch. Mr. ** took my information and I am very happy to say I received a call from him when the form was received. He understood I wanted to get it to my lawyer as soon as possible so allowed me to come there and pick it up. Raises for Mr. ** and retraining for Miss **!!!


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I closed my account out 2 and a half years ago. Still haven't received my money. I have to spend hours on the phone with these imbeciles begging them for my money back. Avoid them like you would a naked crackhead.


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The Wells Fargo online system does not match up to the multiple departments you will be transferred to after they waste your precious time. Your time means zero, zilch, nada to Wells Fargo representatives. Many that are all too quick to hit the disconnect button on you if you make too much sense and don't allow them to steamroll you. Seven calls later, several department transfers later; several country hops later; several different inconsistent responses later to even the simplest questions results in “unfortunately” and “I do apologize” being the trained monkey responses these employees have been scripted to fall back on. 


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In general I am not satisfied. I have a personal loan through them that until recently I was able to pay. I'm about 1.5 months behind now. They call nonstop. I have explained to them that I have no income at the moment, that I would be homeless and living in my car if not for someone allowing me to live with them but that as such I only have a bedroom to call my own and that I am only buying necessities such as medications, health insurance, gas to get to whatever odd jobs I do find and food. I have told them I need about 11,000.00 worth of urgent but not immediately life-threatening medical procedures done, as well, which has not even been started yet to prioritize paying immediate bills.


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I purchased a gift for my daughter from a local jewelry store using the Wells Fargo Jewelry Advantage account with no interest if paid in full by a specific date. I have paid triple the minimum payment every month and will pay it off three months early. I pay through my bank and was one day late twice and received a $38 late fee. I was wrong to get the payment to them late but outraged at the late fee as I have had a WF account for years, always make more than the minimum payment and have a high credit score. I spoke with three supervisors before they removed the late fee. The third supervisor, Isaac **, in spite of the "retail account rules" waived the fee and was professional and polite. Thank you Isaac. I paid the balance in full, minus the late fee. I appreciate the consideration.


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I have banked with Wells Fargo for almost ten years and I am appalled at the terrible treatment I have received from your company. I deposit my payroll check which also comes from a Wells Fargo account for over a year with no problems, and the last few check have been held for no reason until I call in and they release them. My last payroll check was rejected without my knowledge as I was emailed a receipt stating that funds will be available the next day. When I called to see why my check was not released they told me that my check was rejected and they didn't have a reason why. They told me that I would have to call on Monday. 


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I relocated to Michigan from Florida not realizing there were no bank branches in Michigan. A Netflix charge went through at that time. I tried to close my account over the phone and was told I had to close it in person. Obviously that was not possible. I was charged $75 in bank fees and insufficient funds and the bank refused to remove any of the charges stating I could only get them resolved in person at a branch. :( Wells Fargo, you **!


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It is really sad when you hear on the news that Wells Fargo is closing or selling 52 of their branches...33 of them in Indiana and 14 in Michigan!!! We have been loyal customers for 30+ years and are getting the boot from them because they are forced to sell 50+ branches - after they closed many already because some of their employees opened up accounts in clients' names to get perks. Why should we have to suffer when we did nothing wrong!?!?


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I tried to make a money transfer of $200 US but due to a mistake in the numbers it did not go through. Wells Fargo kept a hefty $65.50 for their troubles. OMG! (WTF?!)... I am fighting these thieves and warning you not to EVER have any dealings with this bank.


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Over a 5 year period I have had 3 mortgage payments that were never credited to my account. I have gotten behind on my payments and Wells Fargo automatically shuts down your online access to your account when you get a little bit behind for some reason. When they do that it makes you have to find a bank to make a payment. 3 different times Wells Fargo has failed to credit me for a payment that was made and had me scrambling to find old receipts and come up with another payment unexpectedly. I have since started keeping track of my payment receipts but Wells Fargo will screw you in a nano second if you don’t pay very close attention.


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I have had Wells Fargo for about 8 years and when they started to "Gain People's Trust again" they lost it. Even though I have plenty of money in my bank I got to the corner store at 5am for stuff. I need to start my day and card declines for no reason at all. This is embarrassing when you have people telling you, you don't have enough money when I do. Not only was it an inconvenience for me I had to go back home to look all around the house to find cash. What's the point of having this bank if you cannot even use your money when you really need it! Also getting to work late after all of this. Thanks Wells Fargo for making we have a day I will not forget. Most Likely I will be switching to another bank Monday.


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Wells Fargo should hire security guards to protect themselves and their customers. They also, need to give more lights and enclosed ATM safety methods.


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Wells Fargo is a bank that value and focus on small business and private bank accounts. I have always felt welcome in my local branch and are always greeted by name when I enter the branch.


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They tell you how much you can wire per day as though it's their money. Overcharge on checking account fees. Minimum balance required to offset fees. Rules out certain accounts. Customer service not great.


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I owe about $1000 on my truck, ONLY behind 1 month payment, said they would help me, all of suddenly they repo my Truck. I call them but said didn't know me, then they told had month to pay. I call the wrecking yard, Fargo had taken the truck.


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I never feel like my small, personal accounts mean anything to the staff at Wells Fargo. And I am disgusted by their business practices. Wonder what we don't know?!


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The automated deducting from checking needs to be better - some of my auto-pays sometimes don't show up for 3-4 days; should be 1-2 days. Also, the monthly fees are outrageous if your balance is under $500 -- like mine is the day after payday... seriously considering moving my accounts to a smaller bank.


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Wells Fargo discriminates against low deposit account holders, even when the account holder is related by blood to their larger depositors, such as my brother the doctor, for example. They summarily open AND close accounts without notice to the named person to whom the account is assigned which deteriorates one's credit score.


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50% of Wells Fargo employees practice good customer service. The problem is you do not know what to expect when dealing with Wells Fargo employees. Wells Fargo should have consistently great customer service.


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The bank representatives are liars. Every different representative one speaks to makes his/her own rules as they go along. They give confirmation numbers and then another changes the information on it. They don't fix their mistakes, they cover them up to the customer's disadvantage. No sense in ever trying to reason with Wells Fargo as they use routine deception and always get away with it. It's hard to get an attorney as the majority of them fear Wells Fargo's powerful attorneys. When will the Federal Government step in?


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Customer Service upon entering my local Wells Fargo Branch is outstanding. Once you are greeted, the expert Bankers go to work assisting you as a customer with whatever your needs may be.


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WELLS FARGO BANK: LEMMON VALLEY BANK - RENO, NV. I see their TV commercials and Wells Fargo professes to be a refurbished Company by correcting their failures pre-2018, yet they have not resolved my concerns of monies I deposited into my daughters' account by not thoroughly performed the Discovery based on my stated request to ensure that I made my stated deposit after I instructed them to check the videos so that it would show me making the deposit, yet they did not do their discovery on my stated since the only feedback I got was that I was not seen on the videos, since I definitely had the deposit over my stated period and no resolution as to where my deposit when tells me that Wells Fargo either did not do a thorough search of my stated discovery period or Wells Fargo did not check all the 5 or 6 teller videos. 


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Other than when my banker created a few unnecessary new accounts and misinformed me about the interest I would earn WF has been a very good experience. Their online Bill Pay has made my life significantly easier. Their customer service has been excellent.


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I hated going to the bank and actually refinanced my home just to fully end my relationship with Wells Fargo. That’s how much I hated the bank. Every time I would go in to do banking the teller would call me up by name from line as if they knew me and then ask me for sometimes just my ID and sometimes two pieces of ID. It was never consistent. I have actually had a teller call me up to the counter by name and then turn me away once they found out I had only brought with me my driver's license and no second piece of ID.


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I've never dealt with a more difficult bureaucracy. Wells Fargo have held my mortgage for more than 20 years and have unwilling to help me in the least. They would love to sell me more products, but once they've got their hooks into you, they simply don't care anymore.


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Had to change Banks. No Wells Fargo Bank in the state of Georgia when I lived there. Held on to my Sister's IRA when she passed away and when all documents faxed and sent kept claiming never received on several occasions. Also put my Sister's IRA in a ridiculous 99 years. She never wanted that! Many other problems too many to mention.


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My bank was purchased by Wells Fargo several years ago. My daughter had a bad home loan experience with Wells Fargo and I really didn't want any part of them. I've been lucky and have found them to have convenient locations, safe deposit boxes and our Wachovia IRA's were also bought by Wells Fargo so we do not have to pay any fees. My bank is 2 miles away and my local Safeway Wells Fargo is .3 a mile away and I have access to an inside ATM. I would recommend them.


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They are rude and don't have good customer service. They charge a lot of fees. They have high interest rates and I just don't like having to deal with them.


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They are happy to have your checking, savings and mortgage account but don’t ask for a loan. They asked me if I’d be interested in taking out a loan as they were having a contest then immediately denied me the funds after getting me all pumped up for it. Tacky.


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I started my first personal checking account at Wells Fargo in 1974, and shortly after my first credit card mostly because the friendly bank teller asked me to apply as a favor for her. As a small business owner I have had a business checking account and small lines of credit with them since 1993. During that time there are complaints that they opened unwanted accounts for consumers. My experiences have been that they were more concerned about selling products whether I needed it or not, but that was what they were encouraged to do. I feel basically Wells considers me as a consumer they want to maximize profits on. That is their business and as a business owner I get that, it's just the way it was done that caused the problem. So should I continue to bank there?


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I've had WF Bank for about 12 years and experienced no problems. Prior to that I closed a WF checking account because I kept having use charges that I should not have had, each month I would have to straighten it out. After about 4-5 times I just closed the account. I inherited WF Bank when my bank was bought by WF, since having this account again I am very happy with the service.


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I refinanced my home with Wells Fargo, (which they were holding the old loan) and ended up owing more than I began at. It has been a real struggle since I've done this. I have no problem with the investment part of Wells Fargo, just the banking part.


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I have had an account with Wells Fargo for a couple of years. So far my satisfaction rating for them is above satisfactory. I'll continue my journey with the bank, as long as there are no major changes in their mode of operation.


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Dealing with them was a nightmare. Their customer service was among the worst I ever experienced. A certified letter that I wrote to the VP went entirely unacknowledged.


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I have only been banking with Wells Fargo for a short time and when I opened up my account I started depositing my paychecks. I understood why they had to put a hold on my checks because I was a new customer but then the holds got shorter and shorter. Then one of my checks got deposited and then taken out the same day so I called them and they said it wasn't them. It was the maker of the check. Well they lied because the funds became available the next day.


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Never have had a problem. Bank personnel have always been knowledgeable and courteous. Online services very helpful. The branch locations are spaced adequately for my daily needs.


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My worst nightmare in financial security. I will not use this institution for any reason. You cannot even cash a check. You have to have an account even if the person or company have an account with them.


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I banked with Wells Fargo for over 20 years and I was a great customer. However, I cashed a check from one of our customers and instead of telling me the check was bad, they closed my account.


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They are friendly and they make sure that give you the help and information you need. They help you watch over your accounts so you always know what's going on with them. The online banking is awesome and their Wells Fargo wallet you don't even need your card. It's all one app and it's that simple.


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I was with WELLS by default when my mortgage holder WORLD SAVINGS was taken over by WACHOVIA and this was taken over by WELLS. WF refused to communicate with me and foreclosed and stole my home even though I was making monthly payments.


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I've dealt with WF for years. Never had a problem. Customer service has always been good. Their banking hours have always met my needs and of course they have plenty of atm's.


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Some of their fees were terribly inflated had to stop using this service. They were completely out of line with other services. When contacted would do nothing to reduce unfair service charges even though services not being utilized.


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I had a project financed through Wells Fargo and I am NOT a fan of them. I made payments on time and even paid a month ahead but found them charging late fees to my account. Late fees affected my FICO score and when I called and questioned, customer service guy was RUDE. Wells Fargo had applied two payments in same month instead of me being ahead by a month...very sleazy way to get fees from customers. Banks should be monitored and truth in lending is a joke with them.


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I wish someone at Wells Fargo would explain the reasoning behind this. I tried to deposit funds to my husband's account and they said they could only take checks or wire transfers? I said, "Why - because checks are so much better than cash?" When researched they say they are doing for security. I'm not trying to take money from the account, I'm trying to deposit!!! Plus, the new rules for institutions do not require that banks do this. I absolutely hate Wells Fargo! They are the worst bank and I will never bank there.


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The worst customer service and overall complaint resolution I have ever dealt with. I use the other two banks and have had good overall service. Also I did not choose to bank with them. They bought my mortgage. They suck!


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Their legal dept doesn't communicate with their insurance dept. Our attorney couldn't resolve the problem so they foreclosed. They wanted us to get our own insurance and they changed us for theirs.


