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Our corporation's account info appears to have disappeared at BB&T. Because all of a sudden our account, email, SSN, ISN, etc., etc. no longer work. Because it no longer works we can even call them because their phone system requests the same info. I've had the same SSN for 55 years, so I know the problem isn't on my end. We had so many problems using BB&T for our personal banking we fired them. Then when I was made treasurer I saw I would have to deal with the incompetence again. Well here I am. They sold the bank again, but nothing has changed, only worse.


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Ambiguous, unfair and tricky rules! They charged me $36 return item fee! and returned my $315 payment for $3 dollar short!! I admit it was a typo, my balance was $312 and I wanted to make a payment of $310 and I keyed in 315 accidentally, with the hard circumstances we're going through I called 4 times to solve the issue but in vain!! Also when I first opened the account over 2 years ago they didn't fulfill their commitment of $200 bonus when I qualified for it!! They didn't clearly explain the strange overdraft policy! It's ridiculous that you decline the payment and over that you charge me return item fees!! What's very strange also the return item fees appeared on the account after 6 days of the payment! SO if you're not paying too early you get charged LATE FEES. I was charged return item fees for ridiculous amount over a year ago and I called to change the terms but they misinformed me of the terms!


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Their ATM took my checks and then crashed. It did not give the checks back or make a deposit to my account. I tried to call the number on ATM but they were closed until the next day. I contacted the branch and customer service (on hold for approx. 20 minutes before I got someone). They told me that I would have to put in a claim and it could take 5-7 days (or longer) for them to investigate. They said another company handles the ATM. No sense of urgency. It is their ATM that went haywire.


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This institution charged me a return fee for paying extra on my loan with them. I waited on hold for over 35 minutes, before a very unhelpful, unwilling representative begrudgingly tried to explain the poor practices that this bank has. She was even unwilling to give me all of the appropriate routing numbers etc, to help. Thankfully my main institution was extremely helpful, and were able to help me get this situation resolved. I used to have accounts with BB&T, but thankfully over the years have closed them all down, and be sure that I will NEVER do business with them again.


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Opened a new checking acct a few months ago only to start off on the wrong foot were finalizing the acct. In the bank in front of banker. And she handles our temporary bank cards and we would receive our actual debit cards in the mail. We left the bank around 4:45 pm on the way home my wife called customer service to activate the 2 cards.


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I was given a Bad Faith estimate. I paid 5k more at closing than what I was originally told. I could not get real concrete answers on why and the answers kept changing as well. I would not recommend them as a lender when buying a home.


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I moved to Charlotte last year and opened several accounts at BB&T. I must say, this is by far the worst bank I've ever been associated with. They won't answer the telephone or return calls from the branch. Call to any support for online banking take extremely long. I recently had the drive up assist me with a wire transfer and had to sit at the drive up for over an hour. Again, I've left messages and emails for my personal banker and most of the time nothing is returned. One time I did a walk in and they had one teller helping both walk in customers and drive up customers. I should give them negative stars.


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Your institution recently was kind enough to return an overdraft fee. We since then have gathered two more overdraft fees. As your institution is managing our finances and both my husband's and I's direct deposit paychecks. It is obvious that you are well aware of our upcoming paychecks that are being directly deposited into our account, which is in your institution.


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We deposit money from one account to another bc we needed to moved 15.00 over to one account to another. We get up next am to find out that charged us a 144.00 in over-drafted when we showed in the positive after moving 80.00 to cover the 12.00 oopps over and it doesn't say nowhere on their website they have a 9 pm cut off time for Zelle and if it was me, I would never bank WITH BB&T ever again. I have been banking with them for years and they have done me so wrong....


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I do not recommend banking with BB&T for your business needs. They lie just to get your business! I asked specific questions to ensure this checking account would be compatible with my business needs and was told it was. After signing up I attempted to do these transaction, that I was previously told were possible, and couldn’t figure it out. I then reached out to their supposed and was told “with this business account these types of transactions weren’t an option.” THEN WHY WAS I TOLD IT WAS BEFORE?!?! I 100% would NOT have chosen this account if I would have been TOLD THE TRUTH! Also, they did nothing to try and resolve the issue or see if there is a different type of account that would work. They simply acted like my needs were not important and moved on. I am VERY dissatisfied and will be finding a new bank that can TRULY meet my banking needs.


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It's 4:30 pm on a Monday, no holiday, so WHY are all BB&T banks closed, even though their website says they are open? TERRIBLE customer service. I've been to 3 branches in the past 2 hours, to find NONE are open. Been a customer for 25+ years, and have had zero notification of random closures. Was a "Bank Holiday" declared by the federal government that I am unaware of? Are businesses using the COVID excuse in excess? Yes. So tired of this.


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Well, first off I'd like to say I've had a checking and savings account with BB&T for 15 years. In these 15 years I haven't had much issue with BB&T and the staff I interact with in-person are always delightful. I'm a young adult who never took student loans and never used credit to this point in my life, meaning I do not have an existing credit report. Late to the game, I know, to get a credit card and begin building credit but the time has finally come. I go to my local BB&T branch to discuss applying for a credit card, I submit the paperwork. I wait. I ended up having to submit the paperwork, 3 or 4 times? According to BB&T's credit department, my 'credit score' had an error code that suggests fraud.


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It is IMPOSSIBLE to call the customer service line and their branches aren't much better. If you would like a bank who responds in a timely manner, cares at all about you, or just has any sort of customer skills: don't bank here. And good luck with the phone menu. You basically have to trick them into thinking you're opening account to speak to an actual person. It is the worst banking experience I've ever had. Now that I'm in a new state, I FINALLY get to drop them.


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If I could give BB&T a negative rating I would give you a negative 3. I never choose them to begin with, I was a customer of mainstream Bank and BB&T bought them out. My account has been hacked into 5 times now, and yesterday after staying on the phone with the fraud dept over a hour, I was was told there is no amount of time to be expecting this claim to be handled or my money refunded. I have changed my debit card 5+ times because that seems to be their answer for everything. I was also charged a overdraft due to fraudulent charge and when I asked if I was going to refunded my $$, he just started reading a script ignoring my question. It is not a curiosity of refunding someone their money, when their money they put in your bank was taken and not authorised by the customer.


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I applied for a mortgage with this company, I gave $500 for an appraisal. BB&T never had the appraisal done, it's been 4 weeks, my agent Treva ** won't return my calls. I want my money back to go with a more reputable and responsive company.


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Somebody kept trying to take money out of my savings account which was empty to begin with so they let them do it every day which cost to me $36 each time. So now they closed it and they want me to pay a closed account that's all $36 fees. Not happening. They've already got enough free money off of me.


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BB&T/Truist Bank was my lender for the home mortgage and both of my loan officers Evette ** and David ** did an amazing job in completing my application on time and answering all my questions. I'm very pleased with the rate I got from BB&T and customer service provided to me as a client. I would highly recommend!


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I made a business deposit on July 31 at my local BB&T bank. Since the merger with Suntrust they have become a horrible bank (not surprised as Suntrust is a terrible bank). The teller made the mistake of not noticing a mortgage company did not endorse the check (it was a three party check). The mortgage company turns out to be Suntrust, so the issue should have been easy to resolve since the merger. Shame on me for thinking that. Today is August 25 and BB&T is stealing the funds basically from that deposit, they have not put any funds into my account and it's been almost a month! I have tried several 800 numbers with both BB&T and Suntrust, no one wanting to help resolve the issue. They keep mentioning the processes, the red ribbon BS they have to go through. There is someone up the ladder that can make the decision to just fund my account with the deposit, they are just a pathetic bank that will not do it. 


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THERE SHOULD BE A NO STARS OPTION. I began an application online in the early afternoon on 8/3/2020. A few hours later I received an email from Michael **, which I did not see until later that evening. I replied that evening at 7:37pm, but of course I did not receive the courtesy of a return reply until the following morning. I stated that, "I had not finished the application, and I was in the middle of editing the debts listed, 2 of which have been paid off as of this past week", and one balance that I paid down $1000.00.


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I banked with BB&T for over ten years with no complaints. I was hacked back in June. BB&T blocked my account. I had no access to my money. It took me two days to get through to the correct department. They were rude to me. Blamed me for the hacking. Closed my account and held me responsible for what the hackers did. I emailed both the CEO and president and neither one of them responded to my emails. They forwarded my emails to the analyst department and they refused to refund any of my money. I had to go to another financial institute and start over.


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There is always someone available to help answer your questions and to make sure that the customers are happy and satisfied should you encounter an issue or problem. Sometimes it is hard to get to the right representatives for some issues that are urgent but with persistence calling you will get someone to help you mainly when it is on the weekend or after normal banking hours. I would give them high grades overall.


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I have had good experiences with BB&T until they merged with TRUIST. I have had mortgages and HELOCs. During a recent streamline refi (IRRRL), BB&T went awry. I had to call their Executive Resolutions office in North Carolina to get their Subordination department to do job and re-subordinate. This transaction was to merely reduce my interest rate on my primary mortgage. Apparently, an internal BB&T process is to request an appraisal and conduct a loan-to-value (LTV) verification. The original note was secured with my home using an 85% LTV and an appraisal of $940K. BB&T decides now to use an arbitrary selected value of $775K called a “desktop appraisal” that was well below ($165K) the original appraisal of $940K; which was the basis for the HELOC.


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I held a Business account with BBT for over a year, during the pandemic a charge was made to my account without my knowing, I later made a purchase which in turn sent the account into overdraft. I contacted the company that had made the charge to account and they corrected it. Added the funds back to my account. After several weeks and long hold times and calls I was finally able to speak to someone at the branch level, as it seems the 1800 customer service was working from home and had no interest in helping me, I would be transferred from one dept to another and subsequently disconnected. Well, the young lady looked into the situation. Agreed to have the bank fees remove, however she said she could not do so. She would have to submit it another dept and would get back me. I never heard back.


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This is the worst bank I ever had. I wish I never switched banks. The 7/13 a payment didn't go through. Deposited money on 7/17 to pay a bill. Woke up 7/21 now he overdraft my account. Account was positive for seven days. They claim they forgot to withdrawal on 7/13. They closed my daughter savings without telling us and she has direct deposit. We looking for another bank.


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I had troubles with this Bank from the start I used them for some banking needs. But I will not say this for every banker in their organization, however for the majority I ran into they are very judgemental and discriminatory. If your skin tone is not of a lighter tone then you are question about your profession as well as any other business you may handle inside certain branches.


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BB&T is the most insensitive bank I've ever done business with. It's the middle of a Global Pandemic, and I'm out of a job. I haven't worked in now 3 months. I cleared up the negative balance in my checking account, and they even refunded me fees. The next day they sent through another fee, and closed my account and locked me out of the online platform. I had no idea what was going on... No warning, no indication from the client services rep I'd spoken to a few days earlier. 45 million Americans are out of jobs since the Pandemic started. You would THINK they'd have something in place to help customers. They literally gave me fees back and then charged them again then next day! I received no email, phone call or anything letting me know the status of my account. PEOPLE make up the banking system... Working class people! Maybe they'll be better as Truist, but I doubt it!!!


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BB&T is the worse bank ever, they hold your own money for I don't know what reason at all. Then when you call them you talk to different people and they act like they don't know what's going on.. I wouldn't recommend this bank to no one not even cats and dogs. I'm surprise they still in business.


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I recently closed my account with BB&T bank due to their lack of customer service and their unwillingness to accommodate their customers, especially during this pandemic. I had well over 6 figures in their bank and I needed to send a wire transfer to a title company. When I called them to do the wire transfer for me, they said I would have to come to their drive thru in order to process the transfer. 


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Be very careful in dealing with this bank. You can't believe any assurances the staff at the Fairhope, Alabama branch gives you. Their misrepresentations cost me about $30,000. If you would like details, you may email me at ** or call me at **. Again, beware of this outfit.


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I use BB&T. They take my money, hold it then close my account. When I call I ask where my money. They say go back where I come from. I say, "Ok but you still have my money." The girl say, "What’s that got to do with the price of rice in China?" I come from Vietnam. I think they don’t like Asian.


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I use their BB&T app to make online payments and have done so since the first payment. I was charged a late payment penalty on my credit report after making an on time payment because it was issued to principal and not interest. Proof of all of this on my statement as well as theirs. They don’t call or email me until I find out after trying to close on a house that I had a late payment. Drops my credit score by 100 points. Can’t close on the house. Talked to several people. Finally had someone tell me they would take care of it and it would correct the penalty with the credit reports. 


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I’ve been with BB&T for a while now. The app was late updating and I transferred my money from checking to saving then later on I found out that my account was charged a overdraft fee. I explained the situation to the customer service and That this has happened before and they said yeah. They won’t give it back. I’m about to move to another account so hopefully the new account will be better. I would not refer BB&T to anybody at all. Worst bank experience.


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I have been a BB&T account holder for a few years now, and one of their policies is to only reverse 1 overdraft fee every 2 years I believe. In the very beginning of the pandemic before the economic shutdown, I had an auto pay bill go through while waiting for a paycheck that never came. Knowing it wouldn't be reversed, I just ate the loss. But then my wife and I were both laid off of our jobs, and my side business fell flat. After having 2 overdrafts come out of my account this week, due to recurring bill payments, I decided to call and see what support I could get knowing that even if they reversed those 2 fees, the bill payments would still have my account in the negative.


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I have been with BB&T Truist since our bank changed hands from Susquehanna Banc Shares. Loved it when they were in but BB&T Truist is horrible. They are slow to put money into my account and then I end up with fees but they sure are quick enough taking the money out of your account. They don't respond to messages written and they always have an excuse for something they do that they shouldn't be doing. It's an overall horrible bank. I will be transferring my money to another bank I already have money in. I have a CD and I have it roll over only to find out the interest rate is horrendous. They are giving me a whole whopping 1/10th of a percent. I have never had that before when I rolled over a CD.


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My estranged husband stole a blank check from my home, forged my signature, and cashed it. I reported this to the police as soon as I noticed it in my account. I have had to explain multiple times that we have been separated for about 10 months of our 1-year marriage. He has asked to return several times, and it has never worked out. He told me he wanted to work things out with me this time, and we even attended a counseling session, which was his idea. So I had no idea he planned to steal from me.


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I was told by a representative that because of the pandemic there were waving overdraft fees. Bb&t gave me 180 in overdraft fees. They went back on their word and gave excuse after excuse as to why they couldn't do it. I have been a customer of bb&t since the late 90"s and this is how they treat me. I'm very upset. I am seriously considering changing backs and would not recommend them to anyone. Very unsatisfied customer!


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I've been using them with all of my mortgage loss for over eighteen years. I wish they were all pleasant times, unfortunately, I've had my share of difficulties. I'm getting to the point where I am just old and realize it's only about the money and not the person anymore. That's what is sad nowadays.


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BB&T/SunTrust worst small business service. I have my Merchant & Checking accounts with them. Wanted a pre-approval of auto loan to shop a vehicle, as everyone knows the advantages to have one before going to a dealer. The banker and loan officer turned me down telling me some stupid rule book/bank policy that they cannot do my application until they have a VIN number, in spite of my businesses, great financials and cash flows as per their own admission, by the way my per-annum merchant fees pays almost the same amount of the loan amount. 


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I was an existing customer, so I expected some streamlining of the process, since they had all my data. Wrong! Even though I was taking a second loan of the same type, with an excellent record, etc., the loan process was long and tedious. The cheerful "apply online" link was misleading. If I had known all that upfront, I would have gone with a more online-only presence.


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Bank failed to send new card and won't provide a tracking number. I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. My debit card expired on February the 30th. First, I received an email asking me to activate the card and telling me that if I hadn’t received it, to contact them. The person I contacted on the 20th didn’t know how to advise me, confirmed that the card had been sent and didn’t have a tracking number. She wasn’t sure whether requesting a new card for $30 would be through a tracking number shipment method. She told another option was to wait a few days.


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My family and I have been banking with BB&T for several years now and we have never seen a bank that takes so long to clear transactions when using debit! Debit transactions take as much time as doing Credit! As of right now 2/25/2020 I have 15 transactions pending starting from Friday of last week!!! When you swipe your card over the weekend it takes the bank until that following Thursday to clear the transactions! When I banked with Bank Of America when you used debit and you had sufficient funds in your account it cleared and posted the same day! Debit is like cash.. Credit is like writing a check! So if debit is taking that long I should do credit instead???? That’s the only thing BB&T needs to work on when it comes to me as a customer of their company...


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My Husband, James **, has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now, it seems like BB&T is only interested in protecting themselves instead of the financial wellbeing of a “valued customer”. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company.


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I've banked with BB&T Twice over the years and regretted it both times. I had an account with the one in Tabor City NC/Loris SC and they were always compounding fees for small overdrafts or mistakes quickly reaching $300+ in just fees over a small $2 transaction. Their Balances are never correct especially at the ATMs, I checked my balance at an ATM once, print out and all. Was expecting a deposit to hit and based upon the balance it looks like it did, I had no reason to think otherwise... Lo and behold after spending said balance I was in the negative with the fees again, I brought in the printout from the ATM to dispute and they basically told me that I cannot believe what the ATM says!!!! WHAT!?


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On February 3 2020, I had a bad experience at BB&T, Volvo Pkwy Chesapeake, VA. Because I am familiar with BB&T banking policies, I decided to try the BB&T on Greenbrier Pkwy, Chesapeake, VA. When I entered, I signed in and took a seat. The customer service representative was helping two clients and informed me that she would be right with me. 


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My church has banked with BB&T since 2015. I have always received impeccable customer service until Monday, February 3, 2020. I started my own business and went to BB&T, Volvo Pkwy, Chesapeake, VA to open an account. There were a few people in line and once I told the teller what I needed, she asked me to have a seat. There were no representatives sitting at the desks; however, I could see three representatives in an office talking. 


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BB&T is a super bad bank. I have bad experience with them. 1) I recently called them to dispute fraud charge, their customer service never unable to reach a "REAL" person who can speak with you. 2) I have to get phone number of customer service thru their health insurance department. (I contacted health insurance department before, I have their phone# in the email). 3) They refused to talk fraud charge over the phone, need to go to branch. 4) I just got a call. They told me, "We cannot refund you for the fraud charge because time is over," I have been charged 450 fraud charge, that is the money I work hard to earn, why not able to refund me? I never see such a bad bank, I have Bank of America. Chase bank, Discover bank cards, they ALL refund me if they are fraud charge. So DO NOT USE BB&T anymore!!!!


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I don’t know what’s going on with them, but they have become not very pleasant to deal with and very not very gracious. Honestly, I hate leaving reviews but it just makes me sad. Of course, I’ll be changing banks but I’m not happy about it. I don’t like to switch things like banks, insurance companies, or whatever. If I’m happy with them, I’ll stay and pay a little above sometimes just because I and every other consumer, need you as much you need us. No matter how busy it was, for myself I was always treated with kindness and respect. But one phone call changed everything. I called about a problem I had and didn’t understand something that was happening that had never happened before and I needed help. Well, I didn’t get help, I got hostility. And that’s why I feel kind of sad; it’s like getting a really bad meal at your favorite restaurant.


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Opened an account online and switched Direct Deposit. BB&T totalled my purchases for the day my Direct Deposit should have deposited and charged me fraudulent fees by PROACTIVELY, A DAY BEFORE, charging me overdraft fees causing a tidal wave of smaller transactions to result in additional overdraft fees. WTH? I was shocked when I saw my online account. Trying to negotiate down to 1 overdraft and 1 negative balance fee due to direct deposit did not go into the account as planned. They are adamant that I owe them $177.00 (after they reimbursed 2 overdrafts already) when it should only be 108.00 and imo I'm being very generous and fair. Also, took 3 days for one transaction to post, most others 2 days. Needless to say Good Riddance BB&T. I was switching to you to have a local branch to work with but after this experience I switched to Capital One.


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My husband and I visited a BB&T we’re familiar with for an auto loan for our daughter. We were quickly seated with a loan representative. We explained we were there to get a loan to purchase a car for our daughter's birthday. The rep could see our daughter had an account there too which wasn’t always good (BB&T charges fees on top of fees, if you get delinquent they drown you). Instead of just processing the loan for us, she kept asking for more info on daughter. We didn’t get approval that day (which is weird in today’s tech), she said it was late in the day to call her back. I did and she then asked for more documentation. I told her our credit should speak for itself that more documentation is overkill.


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I've been banking with BB&T for 5 long years, and everything was okay until now. Some scammers hacked into my bank account after they've gotten my information (which I don't know how), and they wired counterfeit checks to my account, deposited it, and I think they were hoping to clean me out. The fraud specialists caught it, not to mention I've just been wrongfully terminated at the company I was working at which is being investigated by the union leader now. 


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I went to the branch located at Riverside Pkwy in Macon GA, I came out disappointed. I needed a notary service, so the rep grabbed the my document (translation of a birth certificate), read it and told me to go ahead and sign it, so I did. Right after she grabbed the document again and tells me that she won't notarized the document. I asked her why then she asked me to sign it, she said that I don't need to notarized it. I said I wanted to notarized and I could it take it to somewhere else, that "if you weren't going to stamp it, then you shouldn't tell me to sign it," and she said: "You can go and re-print the document and take it to wherever you want." 


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BEWARE!!! I have banked with BB&T for years. I do my bill pay with them but NO MORE!! I put in for my mortgage to come out on Monday and they took it out the Thursday before. I called them and they even said, "Oh I see when you set the date for the 6th and we took it on the 2nd." This caused 216.00 in overdraft fees. They gave me back 72.00 and said that's the best they can do. They then informed me they can take payments up to 5 days before your selected date. TOTAL **. NEVER AGAIN!!!!


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BB&T for 13 years. In the last year they have messed up my business bank account several times. The last time, which was within the last few days, was a major error causing an avalanche. I will be doing away with this bank. Aside from this, they are slow in their banking processes, should give their fraud department more control in allowing speedier crediting to an account. Not everyone has the money to be able to wait 3 business days for a credit to go on to their account. Never again BB&T. Thanks a lot.


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Charged me 3 overdraft fees for $7 that I wasn't aware of because it was pending for days!! They only reversed 1 and told me that they can't do anything else!!! Why will it take that long to post and I didn't receive any alerts saying so!!! I will be closing this trash account!! Hopefully they pick up Suntrust guidelines with the merger this is ridiculous!!! I should not have to pay this!!! No one there can help me I need the CEO or COO!!! I should not have to pay $85 or 3 overdraft fees within 5 days period!!


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I had opened an account online with BB&T after they send me an invitation letter in the mail inviting me to open an account with them. It took hours and they still couldn't figure how to apply a simple coupon code to the checking account. Secondly, for no reason the debit card did not work either though the automated system said it does. They do not know whether checks are already mailed out or needs to be ordered for new accounts. Very poor customer experience and I made a decision NOT to bank with them anymore.


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I will be closing my account with BB&T. I have found that they move transactions and then charge a return item fee/overdraft fee of $36.00. They also leave my items pending for 3 days on almost every purchase, especially the larger ones. For example, I purchased an item on a Monday. It was left pending until Wednesday, as well on Wednesday I deposited cash into the account that morning but the pending item posted the next day and then the cash posted afterward. How can you hold cash as pending for an entire day? These are called moving transactions and Bank of America was sued for the very same thing. It encourages overdraft fees by changing the order of items. 


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Bad bank to deal with. Absolutely awful!!! I have excellent credit, low debt, good income, and they still could not extend me a personal loan. Something that another local bank did in 15 minutes. Be aware, very incapable bank!!!!


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I haven't been a BB&T account for even one year, yet, I have experienced some of the most unprofessional individuals working in the banking industry through my association with this bank. The majority of my encounters with customer service via the 800 number are NOT professional. I'm pleasantly surprised when I do happen to get a representative who is thorough and accurate in dispersing information about the entity for whom she works.


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I just want to say I am greatly disappointed in the service that was given to me when my vehicle was a total loss and I tried to close out this account. You want everything from me with a snap of the finger and when it comes to giving my overage check back you are holding this check an ADDITIONAL 15 business days. My account is at zero and there is ABSOLUTELY zero reason why you can't mail out that check.


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Unfortunately due to our move to a small city I had to go with BBT for checking account.. From the very first day until now ( 4 years later ) there have been so many issues that are incredible to believe with this bank. Our newest issue and the final straw is the overdraft fees. Upon making a call again to this bank and inquiring as to how we received another overdraft fee when I actually watched the payment come out of the bank with funds to cover payment - the representative tells me that the BBT app doesn't show transactions in real-time. It was funny to be told this as we had just purchased some things from the local Walmart 2 minutes prior and the transaction shows as pending in the BBT app. 


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Went into BB&T in the Austin area to open our new business accounts. We have been with BB&T for many years with a different business association and felt BB&T could serve as a value to our future banking needs with the honesty and decency. 'However' We asked the representative for a specific secured credit account, a simple account that would not involve traditional credit approval and the overrated approval process or any form of credit criteria and approval process. 


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I recently went to my local branch of BB&T with a power of attorney in hand. 8 page Financial POA was in fact Witness, as a courtesy, by the public defender for the state of Florida. My son is the account holder, a disabled veteran, and is currently temporarily incarcerated and unable to access his bank needs. While there, the Bank employee made at least one possibly two calls regarding the POA. In the end I was told they would not accept it because of the type of account he has there. I have spoken to three different people in their Executive offices & have still not received a resolution to this matter. Also while in the branch I asked if this meant that they would continue to accept his money from the VA but it would not be accessible? (unless he came in person or online) Their answer was yes.This is unacceptable, I will certainly, personally never use them for my personal banking needs.


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I submitted two power of attorneys to BBT. Both times they slow walks me. Always gave me different answers. Never gave me the same answer. They refuse to accept the power of attorney trying to say it was altered so therefore I got the second power of attorney and this point in time they are still telling me that is sent to their back office. I haven't heard anything yet and so on and so forth. The Florida legislator States if they have four days to review it they have to send you a letter if they deny it within 10 days but yet they say they don't have to. They don't send letters out so I mean really what what's the laws for if they're not going to buy them?


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Obtained a loan with BB & T via a car dealership. Could not obtain a tag for the car. Called BB & T for help as the tag was still in the previous owners name. Could not get anyone to assist me. The dealership kept sending me illegal temporary tags and I could not legally drive the car. I had to get law enforcement involved. I was told by the agencies involved that BB & T failed to obtain a lein on the car. BB & T assured me that they had one. Fast forward to 9 months later, I receive a letter in the mail from BB & T asking for Power of Attorney so that they can lien the car. INCREDIBLE! What happened to the original claim that you had a lien? Hmmm.


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I use the app to make my payment, they show green for posted payments red for reversed. It initially showed my payment in red so I went online to transfer more money into my checking acct to cover the payment. Shortly afterward it showed the payment posted in green. I have other credit cards and bank apps. They all generally work the same. A couple months later I noticed that the balance didn’t match. I called the bank, found out that the payment never processed and I had missed the payment as I continued to make payments (2 more months). I made the missed payment after clearing up the misunderstanding of the app. A week later had a late payment reported to the credit bureau. My score dropped 50 points. I filed a dispute with the credit bureaus and called the bank to try and get some support for my dispute. I screenshot the app summary because it’s misleading and thought they should see how it appears from the customer's view.


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BB&T is a horribly run bank and they have the worst customer service, they could not care less about their customers – not even their longtime customers!! They have taken hundreds from me this year alone in NSF fees. I realize I need to manage my account better, but some people do not have much money and live paycheck to paycheck. They take extreme advantage of that.


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I was 5.00 short of the 300.00 credit one payment and called the bank yesterday. They told me I would not get a NSF charge and that the credit card payment was pending. I made a 10.00 deposit bringing my balance 310.00. BB&T took out a NSF charge that night and caused the 300.00 credit one payment to bounce. They refused to refund the NSF charge after they lied to me. I want to switch banks now.


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I have 2 boat loans with BB&T and stellar credit. They literally call when the note is 3 days past due. It is the most unprofessional bank department I have ever dealt with before. I get my cell blown up on the 30th when it is due the 27th. I am currently looking into moving my account.


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Worst customer service ever! Make it impossible to refinance car loan with another institution! Still trying after two weeks and multiple phone calls. They will only accept fax correspondence. No emails. Ridiculous! DO NOT loan with these people!


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I called customer care at BB&T to top payment on a withdraw that is coming out of my account. The company is still taking money out even after my stop payment. When I called they acted like it was my fault I have banked with them 9 years. Very unhappy customer here.


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I'm just a normal guy Working 9 to 5 taking care a family of 5 and BB&T hits me with a 171.00 overdraft fees for a place that attempted to take 80.00 from my account 4 times. So they charged me 36.00 each time and 80.00 last time. WTF! And it will be another 36.00 if I don't have my account out negative by payday which is impossible. I understand I need to manage my account better but it's not easy when numbers are up and down due to BB&T slow processing. If y'all taking all the fees from me but not paying the bill that's making my account overdraft. Why even have a bank that's ripping me off making my life worse. I repeat do not go with bank. During the 6 years I've lost so much money... Called and she basically told me I was robbed and there is nothing they can. I suppose to study BB&T terms... I WANT MY MONEY BACK AND SWITCHING BANKS ASAP.


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I have tried to make things work with BB&T, but today is the end for me. I had overdraft protection after 8-9 visits and calls that involved myself telling them that bb&t was just my “for kiddo” account. I paid overdraft fees close to $700 and that was AFTER I spoke with a few reps. I spoke with one today who told me that it didn’t matter if I had overdraft protection. My account is now closed and they have figured out a way to charge me $109. I am a single mom and I can not. Help. What services decide to use an old account. I will never use this again and if you’re a single parent or even someone on a budget, this is NOT the bank for you!!!!


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Our original loan was held by a local bank, who we could actually communicate with directly. They sold our mortgage to BB&T, a regional bank, which we have had less than satisfactory communication with through the property transfer. BB&T then sold it to Fannie Mae, a large quasi Federal Government investment corporation, who BB&T cannot even communicate with efficiently (emails only).


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We had to visit this branch the third time to get a bank card which they forgot to send when ours expired, it seemed like the persons we spoke to didnt care whether we got our bank card in time or not, 2 times she said if it dont come in 7 days come in again, by the the card would have expired.


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I secured a safe deposit box at my banking location, because of insecurities at my previous address. BB&T, never changed this address and some personal checks were sent to that address and that is why I secured a safe deposit box. My banker at the time never informed me that I should secure insurance due to the problems the bank was having with previous keys, boxes, etc. I contacted the branch manager who stated there was no way anyone can enter into my safe deposit box without a key. I replied that my banker was always in the safe deposit area when I went to check my inventory.


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I had some money deposited into my account over 8 months ago and my account was immediately blocked. I’ve called multiple times and no one will unblock my account. Still till this day BB&T is holding my money.


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It seems like they take at least one extra business day to process a payment to a credit card company. So far it looks like they take TWO extra days, but I am sure this cannot be right. Nothing processes on Saturdays. My old bank would process payments and deposits on Saturdays. Two direct deposits are required for free checking. Many people get paid monthly, only one deposit. I'm not sure why they have this requirement. To avoid people on benefits or social security recipients? That would be discrimination.


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I have been with BB&T for many years. The only thing I use them for is my Social Security Deposit and changing that deposit is very difficult. The bank is very slow and costly for transfers to other my other accounts, PayPal & Charles Schwab. If you want a next day transfer from a BB&T account it is a $10 cost. The basic transfer charge is $3 and that can take as long a 5 working days and if it falls on a weekend it is longer. Recently, I have noticed, I am not seeing debit transactions for several Days. They are holding on to our money as long as they can and I am paying extra for them to do it. This may be how most Commercial Banks are operating. However, PayPal charges for transfers, but it is a tiny percentage of the transfer, free if you want to wait a couple of days. At my other institutions I see my transactions instantaneously. I think we all expect that. There are better options out there. Stay away from BB&T.


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I have been going to my local BB&T branch for years. I've never had any problems there until today, when I had a deeply unpleasant experience, due to the incompetence, unprofessionalism, and disrespect of a new East Asian cashier. She waved me to come over to her as her previous customer walked away, but then suddenly she called the previous customer back over to her! I had to wait five more minutes, and the previous customer's business remained unresolved when they finally left! I am outraged! This cashier is a disgrace to banking, and I think there needs to be more thorough screening of prospective employees before they are hired by BB&T!


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The BB&T in Lynchburg Virginia location Rivermont Avenue has the worst manager and bank tellers. I myself has a position that deal with the public, and will never show the disdain they show for certain people. They roll their eyes while talking with you, they show frustration in assisting you with problems that involves your account. They talk down to you. I feel they need someone to awakened them to the fact the customers are more of a value to the bank, we are the ones taking the risk with our money, placing it in the bank. They only work for the bank. When their attitudes comes out, then the customer's attitude will appear also. 


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BB&T charges for a declined transaction and call it return item fee. BB&T takes 24 months to qualify you for one refund of a high extra overdraft fee of $38. Imagine $12 was paid by BB&T and they charge $38 more than 300%..It's crazy, that's a rip off. You can imagine the billions they make from the poor every year from such exorbitant fees and the regulators of the industry allows them to carry on with this theft of depositors money. I honestly think the regulators should make the banks charge a certain percentage of how much was paid as overdraft and not this outrageous theft of a fee..exploitative banking system. Please share if you want change.


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Don't give payment book. Receive bill on the 4th of month due on 13th. Throw in a weekend and you'll be late. They do this on purpose hoping you're late. Collecting late fees is how they make money. A payment book would be cheaper for them. It's gotta cost them a lot to send out but they know they'll get more late payments the way they choose to.


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My credit was poor, so I got a BB&T secured credit card, which requires a deposit. The lady talked me into getting one when I was cashing my paycheck, because my employer's checks are through BB&T. The attendant said after 6 months of using it, I will get my security deposit back, (It was $400) and they will then release a regular line of credit. I emailed her after six months, she never returned my e-mail. So, I went into the bank and asked her what was going on. She told me I did not get any offers yet, and I have to wait until BB&T offers me a regular credit card. 


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We have had to deal with this company for 3 years as our mortgage was sold to them. We set up our mortgage payment automatic starting 9/14/2019. Guess what? They dipped into our bank account yesterday 8/22/2019. Left us without funds to buy groceries, school supplies, etc. We called and were told we would get a response in 24 hours. The most shady, shifty company I have ever dealt with.


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Went to make a deposit to my daughter's account who was having some challenges, with my ID in hand, to a local bank, and live in the same ZIP code, less than a mile away. Policy. No ifs, no ands, no buts... We are talking $120. Cherry topper was that the portly woman told me to "have a nice day"... To rub it in that they were NOT going to help in any way. THE WORST, never BB&T. And hope that policy gets in the way of you helping your child.


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Customer service is prolly the worst unless you like sitting on the phone for 45 mins and then get hung up on. For their checking accounts well they steal money from you which I never thought that was even possible. But I guess there’s a first for everything. I would recommend Bank of America.


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HORRIBLE. I had a house fire. This mortgage company is not releasing my funds from my insurance company that has sent them checks for the repairs to my home. It’s been since March 10, 2019 and myself, my family have completed my home repairs and this mortgage company is giving every excuse in the world why they won't release my funds which is putting me in debt! After this claim is resolved which we will probably have to hire attorney I WILL BE CHANGING mortgage companies. They know we are struggling and don’t care. Customer service has no clue. Every day a different story. Even the supervisor over loss draft promised us to to get our money and we haven’t heard back from Kyle ** in months! They keep saying they're going to send an adjuster out and it's been weeks no adjuster!!! HORRIBLE HORRIBLE HORRIBLE!!!!


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This is the worst bank we ever banked at. We had to go into the bank every few months because of their mistakes. We were in the Gold Club and continue to charge us for fees that were covered by the Gold Club. We finally got tired of going in and closed our account . Best decision we ever made. We went to Fairmont Federal Credit Union and never looked back.


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I have used this bank for over 10 years and would not change. Superior customer service, excellent location, appropriate accounts to fit the needs of many. They offer other services as well. A bank I can count on!!!


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I have been so disappointed with BB&T in the past two years after being a loyal customer for nearly 30 years. It's the habit to deduct charges before counting deposits. The online banking will show sufficient funds but then you get slammed with overdraft fees the next day when items have posted....often items from many days prior that one would assume had posted by now. And they didn't post my xmas bonus check last year until 2-3 weeks after I deposited it. As a single mom who works full time and is working on my doctorate, I need a bank that will help ensure my money goes the furthest it can, not one that tries to capitalize on my lack of time to pay attention to detail.


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I have been banking with BB&T for almost 20 years. Every branch I have dealt with has always provided excellent customer service and employees who have gone above and beyond to help to me out in several emergency situations. I have used the online service since its inception. It is very user friendly and simple to navigate. When changes or updates have occurred, instructions are posted to assist with the transition. I highly recommend this bank and its online services.


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I recently opened an account with BB&T, set up direct deposit, transferred some fund to the account. After couple of days: I discovered that I was not able to login to the account, call customer service and they kept on kicking me around on the phone and they later told me that my account was close. Nobody can tell me why the account was closed, I went to the branch and they told me the same thing. I hope I will be getting my deposit back (hopefully).


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I have been a loyal customer with BB&T since 2008 until today when it all changed. I called into the fraud department because I had been a victim to scam. Do you think they even attempted to help me? Not at all. I spoke with a woman by the name of "Silly" in the fraud department and she did absolutely nothing to help me but say "We get a lot of scams". I asked her if she told all if her customers that and she said "yes". Just a word to the wise before anyone decides to bank with this company rethink it. If you are in a bind with absolutely nothing to your name they will not help you.


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I was grandfathered into this bank as it bought out my original one years ago. I have had good service but when I needed a loan or info in financing for my first home, I was not able to get support. I stayed as my direct deposit from my former job was attached and didn't want to go through the process to change. Again, I am sure they give good service to their customers but for me I use them for only some of my banking needs.


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I had this bank account for 3 years and I’ve never had so many issues! They charged me $5.00 a month (I was not told about this until after it was opened). Then, when I was told I had overdraft protection, I was hit with hundreds of dollars of overdraft fees. I keep pretty good records and somehow it always seemed that I had a new charge that I wasn’t warned of. I can not WAIT to leave this bank!!! Check out CHIME!!! It’s amazing and won’t charge you for things they allow to happen to your account.


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Always pleasant at drive through window and inside. When they say, "Hello. You know by the way" they say it that they are being real.... They always have pens available and they actually work. I can also call and get a real person.


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I don’t like the service fees assessed when your acct doesn’t have a certain balance. Hold times are lengthy. They don’t reverse charges a lot. I use it due to being local and focused on community banking needs.


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BB&T DO NOT care about their customers! They go into your bank account and STEAL your money, hundreds of dollars at a time without notification! And then when you call to figure out why, no one knows who, why, or what is the reason! This is by farrrr THE WORST BANK EVER!!! Do yourselves a favor and close all accounts and never look back at BB&T! They are thieves! I’ll give them 0 stars if I could.


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I opened an account with this Bank last week only to be told a day before my direct deposit hit that they closed my account due to address verification a day before my direct deposit hit! I wasn't notified of any of this! Last Friday my direct deposit was sent to the closed account and BB&T have not sent the money back to my employer! Do now I'm about to be evicted and I don't have my Lupus medication?


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Trying to get official payoff amount valid for 10 days. 1. Went to branch, they said they can't do it. They called their center, and they said no. They put me on speaker phone and call center refused to talk directly to clients. They transferred the worker to another department, after 30 minutes on hold in their own internal system, I asked if I could pay a certain amount and get a receipt... She said, they don't take credit cards... She said they don't take debit cards, I have to got get cash.


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BB&T is by far the worst bank I have ever had! They don’t care about their customers or how long you have been a loyal customer and to top it off they have horrible customer service! Everybody cleans their hands with whatever issue you may have and say there’s nothing they can do to help you.


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BB&T is a scamming ** bank! They find any rule or reason to take money from you and they don't care about your needs. I will never bank with them again!!! If you care about your money then don't open an account with them!!!


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I opted out of overdraft protection and in the past (for at least 3 years) BB&T has never paid on any transactions when the funds were not available. Last week I was charged two overdraft fees for two separate transactions, which over the past 3 years were not paid. I called on four times and the representatives could not tell me why I was being charged..Very dissatisfied!!


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The bank has a system set up to rearrange your transactions. They do this to make it more likely for the customer to overdraw. Then they slap a $36 fine on you (every day). I have literally went to bed with $20 in my account to waking up to -$66. They also do not let you dispute it. They have a computer system that lets the teller know if they can refund money. You get one refund a year. That does not count for just your mistake. If BB&T makes a mistake then they'll refund you but that's your one refund for the year. They claim to do all this to help a person learn how to manage their money. They waited until my landlord cashed my check before they let a credit hit my account. They did this so my check would bounce and they could justify charging me another $36. They told me today they took $180 from my account. These people are crooks.


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The bank has a system set up to rearrange customer's transactions that will create a negative balance. The process is set up to create the most number of returned transactions that will increase the number of returned transaction fees. A 100% advantage of the bank & a process to increase revenue. A customer service rep admitted that the process takes place & it is legal.


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My husband opened an account with BB&T 2 years ago. When he opened it he told the lady he didn’t want overdraft protection. A few months later we noticed she had put him in it anyway! First of the year he had to change accounts due to fraudulent activity. He again told a manager he didn’t want overdraft. She said, “It’s for your protection.” He said, “I don’t need any protection if money isn’t in my account. I don’t need it!”


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I've been banking with BB&T checking, saving, joint with my son, safety box in 15 years. My son who is serving America military out of country made overdraft his checking account, I found out by mail from BB&T since he's out of country. I and my friend went to Calabash, NC, meet C ** get some advise. She check my driver licence and check the letter about overdraft from BB&T, found my son's account, found me and my son's joint account. So we thought I verify enough to help/add some money to my son's account. Well, Carol ** said that some children need hard lesson. I need Power of Attorney to do things, she does not want to help.


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My husband is in another state on business for an extended period of time, and I attempted to deposit third party checks into my account which were made out to him, and he had signed over to me. The checks were rejected, however instead of giving them back to me they kept them and put a lock on my account. I brought a document signed and notarized by my husband stating that I was authorized to do this. BB&T then demanded I have three more papers signed and notarized by my husband in order to access my funds. I did that, and submitted the papers only to find out that the papers I was told to have signed and notarized were the wrong papers! Three more papers. Signed and notarized. Now BB&T rejects them again due to the notary signing her name in the wrong spot! I am now going on TEN PAPERS, COUNTLESS PHONE CALLS AND OVER TWO MONTHS OF NOT HAVING ACCESS TO MY OWN MONEY due to minor errors in paperwork!!!!


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I opened an account 6 months ago. Just two weeks ago, someone who had my debit card number on file for AUTHORIZED transactions made several UNAUTHORIZED transactions in the amount of $1500. This happened on a Friday. I received a text from BB&T asking if I authorized one of those transactions, which I did not. I immediately called the fraud department and was told there was nothing that I could do until the transactions went from pending to posted and that they could not push the transactions through. 


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If you want to take SBA loan please stay away from BB&T!!!! This Bank will fail you as soon as you sign loan agreement. Their idea of being in banking business is only to marge with other banks for their own profit. You will not see a penny and you will be disrespected and brought to financial ruin. If this Bank will continue to be allow to merge with other banks it will bring us another 2008! IT IS THE WORSE BANK!!!! In the front of each branch of BB&T should be posted big sign "KEEP AWAY - WE WILL BANKRUPT YOU."


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BB&T restacks and removes/recharges pending items in order to charge overdraft fees. This has happened to me before and now two weeks in a row I have multiple NSF fees for NO REASON. As soon as I get direct deposit changed I’m switching banks. BB&T is such a scam, take your business elsewhere.


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BB&T has all banking g coding done in a way to line their pockets and empty yours. You want good customer banking services? Go somewhere else. They always send the bigger draft through first causing an overdraft then dings all the lower drafts with overdraft fees.


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I've been banking with BB&T since I was 12 years old, but that is finished now. I cannot believe that BB&T customer service ignored my calls and messages for SIX MONTHS about closing an account that kept a monthly fee. This account was free to me for 10 years, and now all of a sudden there is a monthly fee? They ignored my messages in order to keep the monthly "maintenance" fee. I am appalled.


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I am writing to describe the outstanding customer service given to my brother by BB&T Branch Banker Team Leader, Safiya **, at the Huntingdon Valley office in Pennsylvania during four visits over the past three months. My brother suffered a traumatic brain injury six months ago and continues to have memory lapses and periods of confusion. He required a great deal of time to untangle his complicated banking situation that had gone unattended for months while hospitalized. That time was provided at each visit in the Huntingdon Valley BB&T Branch Office until all questions were answered and the issue resolved. My brother needed banking instructions to be written and repeated multiple times. He also required repeated demonstrations to access his account using his phone.


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I applied to refinance my rental property. I was told we qualify. Then they said they needed more paperwork. We sent everything they asked. They asked for the same papers over and over. Said we needed to up our flood insurance . So we did all this to have them decline our loan after 4 month. We paid for appraisal and upgraded flood insurance. We paid out $3600.00. Would never do banking with them.


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Never use this company. This is our buyer's loan company. We had a closing date of May 30th. 2 days before closing we get a call saying we can't close because BB&T screwed up. It then took 3 days for them to get back to us with a new closing date of June 7th and now again 2 days before closing we are getting a call that they screwed up again and we have no closing date. The incompetency at this company is unbelievable. I would never trust them with anything let alone a loan.


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BB&T has to be THE WORST bank in the world!! I went into a local branch to make a CASH deposit into my ex-wife's account. This was to pay for my monthly child support that she needs in order to feed/cloth/house my children. The teller told me that she couldn't accept my CASH deposit because I my name was not on the account. She couldn't take cash!!!! She told me she could take a personal check or money order....a PERSONAL CHECK!! A personal check that can be easily forged and/or fake!!! Bust she could not take cash!! What kind of ridiculous policy is this?!?! I will never even consider using this joke of a bank and my ex-wife will be closing her account and taking her money elsewhere!! BB&T is worthless!!!!


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I went into BB&T to put some money in a family member's account and the lady behind the desk told me that since I'm not on that person's account I couldn't do it at all. I'm the person's daughter. I went out to the car and told a family member I was with what the person had told me and when she went I'm they wouldn't even take it even though the family member I was with is her mom. I'm going to admit when I was walking out of that bank I called that lady a ** and said that they were all ** up just loud enough for them to hear me. I called my mom and told her all that happened. 


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I bank with the St. Augustine Beach Branch. Donna **, Linda **, Torrie & Gina are the best team of professionals I’ve ever dealt with. They each acknowledge you as you come in and take care of you asap. I understand BBT is merging with Sunbank which we had the opposite experience with and moved all our money out of. BB&T in St. Augustine is the Best!!! I hope merging with Sunbank doesn’t alter that, or maybe Sunbank can Learn from BB&T. Just Ask the St. Augustine team, they got it down.


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Lack of accountability exist with personnel in the credit line increase department. BB&T employees don’t follow up with request made by customers. False information is consistently being provided. BB&T employees need to be trained better on how to provide consistent and accurate information related to credit line increase. BB&T could be a lot more customer friendly and has archaic processes such as requiring you to go a bank to update license information.


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I had put a stop payment on an auto debit back in April. I was assured it wouldn’t come out. Well they took the payment out. Now I have overdraft fees. Called and talked to customer service and the person was like, "Well I see you have the stop payment so what will happen is tonight we will reverse it back out and put the funds back." I ask about the overdraft fee and she told me I would have to do a dispute and see if they could take care of it. If you pay 36.00 to stop a payment then the payment shouldn’t even be pulled from the account at all. I will be closing my account and going to another bank. Customer service is a joke. The girl was rude and wanted to rush me off the phone. Worst customer service ever. This is ridiculous.


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I have been a customer of this bank for 30× years. They refused to recognize a power of attorney to cash a check. I will withdraw my accounts soon. They are rude and seemingly too busy to help. Do not expect this bank to help you. There are other banking institutions that are much better!!


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Opened a HELOC loan with BB&T based on an advertisement for an introductory rate of 2.24 for the first 12 months then it was to revert to prime minus 0.01%. At our initial meeting and again at the the loan closing my wife and I made it clear that we wanted FIXED RATE for the duration of the loan. Our loan officer told us this was fine but we would have to pay an annual fee of $50 which we agree to do.


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When I was ready to retire, I refinanced my mortgage with BB&T. The process was quick and easy, my bank rep was professional, and the interest rate very low. I'm saving so much money with this new low rate. And I save time making monthly payment online.


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I have two Business Accounts and one Personal Account with this bank, plus 3 credit cards. Oh boy, how I've come to hate this bank... They make everything they can to drive you away. They have the worst customer service. They are NEVER able to help you over the phone. They make you go in person to the branch every single time. I really really really hate this bank. I'm closing all my accounts and going to a Credit Union instead.


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I opened this account basic checking for my daughter. It is in my name, I deposited a 5400 check and they told me 7 day hold. I went to NYC due to the fact 7 day hold. It changed to a 10 day hold! The check had cleared within 3 days, the manager in Woodbridge, Va could not be kind enough to release the funds so we could continue our stay in NY but that’s okay! I am withdrawing everything and going to a bank that has common courtesy!


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When BB&T bought out my local bank (National Penn Bank) they immediately closed my line of credit and when I tried to renegotiate a new payment amount (since the other amount was way too high for my recent income) they refused to work with me, I filed Act 91 and STILL they refused to work with my councilor hence forcing me to hire a lawyer. And still to date I'm working to stop foreclosure #2 (bankruptcy was dismissed and BB&T took advantage of my lawyer's mistake and refilled foreclosure) since my lawyer screwed up, and still they are refusing to work with me to come to an agreement. 


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Car loan. First time doing business with BB&T. The car dealer sent out a check which was not applied in the account after 2 week, a BB&T rep asked me to put a stop to that check since the address I gave was not correct. The check ended up making it to BB&T after I had coordinated with the car dealership to put a stop on the check. Called BB&T back and was given a new address and a phone number, after calling the number multiple times I called back to ensure I had the right address. I gave up since no one picked up the phone and the phone did not have a voicemail. 


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My auto loan was transferred from another bank on 3/2019 to BB&T. In the processes of all that the bank sent a letter stating I needed to call to set up my autopay through them. I called and did so... BB&T took my payment out two weeks earlier and stated that there was nothing they could do other than send me a check back in ten days. Mind you I have all my other bills coming out in the beginning of the month... Now I have to wait ten days for them to mail me back my money. And all they could say to me was, "Sorry we will have the representatives coached." What good does that do for me, other than some of my other payments bouncing. I’m so upset. I would not recommend anyone going with this company.


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I opened a checking account about 2 weeks ago. When I did I was in the process of switching jobs. I moved to an area where a branch was not located within 700 to 800 miles. After opening the account and depositing $500 I did everything the bank asked me to do provide a proper identification. I provided answers for the questions. I provided funds for my account and when I was in the process of moving they locked me out of my account. They say for me to come into the nearest bank to check ID which I already provided in person and email. So I have no way to get to a branch. This bank stole my $. Do not bank here.


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If I could give them no stars, I would. This bank is terrible. I opened the account under my name only and deposited a $500 check that had my husband's name on it as well and was signed by him in order to open the account. I had no issue at all with this check clearing. 3 months later, I deposited a check for an insurance settlement in the amount of $2,775 to the account. This check also had my husband's name on it. We both signed off on the check and deposited it in the account. The next morning, the funds were already showing as available. 


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A couple of months ago my purse was stolen when I went to the daycare to get my child. I noticed immediately and called to cancel my cards. I had both an ATM & Credit Card and canceled through the 800 number, told them to mark my account, & had the new cards on their way. After a few days, I got an email stating that my new credit card had been ordered & it was on its way but nothing on my debit card. I didn't think too much of it and 10 days later, I got the credit card but still nothing on my debit so I called & asked them if they ever sent it, they said they didn't and they would have another one sent in 10 days. 


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I am an accountant of 35 years and generally look at my bank transactions daily, however, I had to take time off due to having surgery on my foot. During this time, there were 4 unauthorized transactions that sent my account into an NSF nightmare. I called, emailed, and found out how to dispute these transactions. I emailed the bank manager as well letting her know what was going on so we could get my account in good standing. When I finally received a letter from them stating that all of those transactions were fraudulent and refunding monies, I found out that the bank had closed my account. Prior to this, I asked the bank manager why I could not log in and she told me to call an 800 number.


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I have been with BB&T for many years and have had nothing but issues with them. Recently, I have been trying to close my account but have been unable to due to a recurring fraudulent charge. When I speak with BB&T about the charge they are rude and do not want to help. They tell me they will send the fraudulent form in but cannot take the overdraft fees off my account even though it is not my fault. Today, I went to deposit money into my mom’s account who is also a BB&T customer and they refused to let me deposit cash. 


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Ah, the old F&M bank in Mount Jackson, VA. Sweet, bumbling, and unimpressive. When BB&T took it over, all of a sudden there was online accounts, ATMs everywhere, and a great customer support staff. But as BB&T grew over the years, customer support really declined. The manner in which BB&T handles fraud incidence is particularly poor. They replace your card, but don't attach it back up to your profile automatically. You have to run around to their branches, deal with incompetent and poorly trained staff to get this done. Then there are the home loans. 


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They canceled my savings account without alerting me. They take at least a week to issue a new card when one is fraudulently used. They are rude on the phone when you try to get access to the money in your account. All this is extremely inconvenient when their banking hours are so limited.


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My car loan was transferred to BB&T, basically BB&T bought the loan. Now when I call customer care they do not answer the call... After great difficulty I was able to connect to representative but of no use. They ask me to drive 1500 miles and walk in to their branch to clear the payment. Stay away from BB&T.


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I tried to use my debit card at a restaurant and my card was declined. When I checked my balance it was 86.00. My purchase was 16.00. After waiting 45 minutes for customer service they said it was a computer error and they were working on it. I’ve only been a member since February so I’m not happy!


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For some reason they are holding my opening deposit for over a week. The woman answered the phone was nasty and ignorant from the get go: "I don't know. I don't see nothing." How could this be a bank?


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I called to check my balance on the 24 hr phone line and it had negative 36.00 balance and I spoke with someone that day to find out that BB&T had drawn 500.00 out of my account. What they said was a case adjustment and I asked what that meant and she said that maybe they deposited too much money in my account but could not tell me the reason until the money was taken at the end of the day and I was told to call the following day. So I am waiting to get my meds at the pharmacy of which now I can't pay for because of my negative balance. So I went without any meds for 2 days and nothing. They did helped the matter and I found out that back 4 months earlier I wrote a check for 700.00 that I thought had cleared my bank and it had but they only paid 200.00 instead of 700.00 and paid my mortgage only 200.00 as well. 


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There were a numerous amount of times that I contacted BB&T to notify them of negligent behavior on behalf of my contractor which includes VANDALISM BY MY CONTRACTOR, FINANCIALS MISCONDUCT AND A PONZI SCAM. I also notified BB&T that THEIR inspector (which I didn’t choose) but required to pay the fee for of unethical authorizations for draw disbursements. I explained many times that the contractor was using my loan money to pay for other client's construction projects.


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My account was billed in error and I have provided the claim department with proof as the merchant withdrew the charge and they will not return fees they charged me. I have been a long time customer and this is not good customer service and I am now looking to switch to a different bank.


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Not gonna go into detail - it makes me too upset. Suffice it to say I have never ever dealt with a business that does not allow you to speak directly with a person. On the phone for 1 1/2 hours and nothing. Goodbye!!!


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I am still very upset with the type of rude and disrespect I experienced at the BB&T Bank located on Midvale Ave, Philadelphia. The women bank teller was very rude and didn’t seem to want to help me. I wanted to make a deposit in someone else account, instead of her taking the time to explain why it couldn’t be done she just said, "No. You can’t do that," and walked away. I understand that each bank has their policies but to walk away while I’m still standing at the window talking is just rude. I’m happy that this not my bank and I would never bank here especially knowing that this is the type of person that you have representing your company. I will definitely spread the word of the experience that I had today.


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So I had a checking account that was overdrawn and was trying to save the money to pay it off. My paycheck was suppose to come direct deposit into my account March 1, 2019, however, due to some fraudulent activity, my account was closed off and the bank just decided to hold it instead of sending it back to my employer. These SOBS decided to take my paycheck and use it how they wanted to and that was to pay off the account and never said a word to me about it! I called them to give them a piece of my mind and they go on with their bs about how they have a right and it’s in their disclosures. Well I have a right to know what the hell you do with my money! That was my rent money and you people now have me worrying about a roof over my head! Thank you for the ** headache! You people need to learn some damn ethics! I will be going to the BBB on you! Stay the hell away from this place! They’re crooks!


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I moved, my daughter did not. Our accounts are NOT linked in any way. When I changed the address on my account BB&T took it upon themselves to also change the address on her account. They did NOT notify her of the change. When she called them to tell them she did not move and she wanted it changed back they said ok and changed it back, she received a confirmation email of the change back to the old address. She just looked at her statement and they changed it back to my address AGAIN and AGAIN NO notification to my daughter that they changed her account address! 


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BB&T has been the absolute worst mortgage company I have ever dealt with. They have a very faulty system and an uncoordinated staff. BB&T uses an auto-dialer system that never connects to an actual agent but instead hangs up on you. Due to this, I was not notified about an insufficient funds charge until it was already a couple weeks past due. I rectified the past due payment as within a week of an actual human calling me and was forced to start making my payments through wire transfer. BB&T ended up rejecting three different wire transfers and did not notify me, all while threatening foreclosure and sending people to check up on me at 7:30 am. 


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We have a checking, money market, two business accounts, line of credit, home equity and mortgage on a second home yet we have continued to have one problem after another with this bank and it deals with customer service. We are grandparents who frequently transfer two college grandsons money from one of our accounts to their BB&T accounts and they put a twenty-four hour hold on them. Understand this is from one BB&T account to another BB&T account!


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I've been with this bank and had this account since high school (I'm now in my mid-20s). In the past, whenever I had issues with my account being inadvertently overdrawn, they would refund the fee even if I had made a refund request within the last year. Their policy at the time allowed representatives to override the system that only allowed one overcharge fee to be refunded annually.


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I have been with BB&T for over a year now. I find myself walking away from them due to poor business practices. I left the branch at 10625 Philips Hwy, Jacksonville, FL 32256 because of such poor business practices. On 02/12/2019 I deposited a check at this branches counter and was assured it would clear 02/21/2019 (TODAY). I clearly asked on the 12th what time-frame it would be to clear this check. They explicitly responded 02/21/2019 (TODAY). As the reader might guess, it did not clear today. I walked into this branch to inquire as to why it has not cleared. They could not give me a direct answer beyond, all we know is that it is pending clear. We believe it will clear tonight at midnight. Once again, an indirect answer. I had them (BB&T) verify with the Check's Issuing Bank as to whether it had cleared on their end. 


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I paid off a company vehicle without one late payment, with BB&T. I then applied for another loan for another company vehicle. My credit score is above 800 with all 3 credit rating agencies and had the amount that I wanted to borrow, in my checking account. After about 4 weeks I was informed that my loan was declined. I received the letter with the information they used to decline my loan and the information did not coincide with the correct numbers showing with all 3 credit rating agencies. I have been in business for 5 years. I need to grow my small business but contrary to what BB&T says, they do not loan to small businesses.


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Received an email this morning stating I received an overdraft charge with no transaction pending, my account is negative, I had an overdraft charge 7 days ago and now they are charging me for the same overdraft. 20 plus year customer and time to move on. Also applying for any loan or credit card your credit must be past perfect.No help to the little folks, will leave them to their stockholders and 6 figures customers. Good luck.


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They are the biggest and oldest bank in our area and because of that they have the worst customer service. I had to take my husband to work this am and left the house without my wallet. My husband gave me his debit card to deposit some cash in the ATM, but the ATM was down. The teller would not allow me to deposit cash into our account because I didn't have my ID. What kind of bank won't take a cash deposit without ID. That's ridiculous.


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I had many unauthorized withdrawals made from my account, to the tune of almost $500.00, over a period of 6-7 months. When I reported it to the Fraud Dept., I was told that I had made the withdrawals.


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Customer service at BB&T is the worst I have ever had. Took out a personal loan at the BB&T and Chesapeake Virginia on battlefield boulevard. Took it out a week ago nobody contacted me. Nobody talk to me. Had to go over to the bank and find out that the loan was disapproved. Piss poor planning. Company really needs to look at their problem at this Bank. There is no service.


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Last week I had a $1000.00 Zelle transfer bank to bank. It never was put into my bank account even though I had a confirmation # and the other bank proved BB&T had the money. It's been a week. I get a different story every time I call as to where the money is. I still don't have MY money. As soon as I do get it, I am change banks immediately.


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I have had nothing but problems with this bank. I opened a business account and a personal account 7 years ago. Little did I know but they labeled both accounts as business accounts so our personal checking and savings accounts were not visible. After numerous calls over a couple of years to get these accounts visible to both my wife and I, I am informed that both accounts were set up as business accounts and I would have to close one of them. As frustrated as I was, I agreed and told them to ensure all accounts were listed in the remaining account. After 24 hours waiting as instructed, I went into online banking to find out that they didn't include my business credit card. I called again, waiting for almost an hour to speak with someone and asked why my credit card account wasn't visible. The customer service agent replied that I had to specifically instruct each account by name to be moved over to ensure it gets done. Really??


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I received tax information a couple days ago regarding taxes that would be owed for payment on a credit card balance for my deceased husband of three years. long story short, I called several numbers seeking answers from the credit card services and finally ended up with Myrtle ** who said she was in charge of deceased accounts. My question was why three years had gone by with no notification from anyone regarding this issue to me. My address hasn't changed, my name hasn't changed and I've continue to be a customer for 15+ years. She said it had been collections for 3 years (news to me) and now the amount had been discharged. When I asked why I had not been notified, she didn't know why. My husband's estate has been completed for 2 years. 


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Opened my checking account today, will close it tomorrow. I  asked them NOT to do a hard credit check, for check overdraft. They promised me they would not. The did! Website is joke. Tried to enter address for Target and would not accept it. This is the WORST bank I have ever dealt with. If you open an account, good luck navigation thru their archaic website.


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I have been a customer with this bank since 1994 with over 35,000 dollars in my regular checking account. I tried to deposit ten checks that were given to me from June thru August 2018. These arrogant thieves refused to accept three checks because this bank has a 6 month grace period on checks. These company checks are from a Fortune 500 company with Billions in assets and money. This company is worth more than this bank. Having been a customer for over Two Decades and refusing bluntly to deposit those three checks, I will put my money in my Trusted Navy Federal Credit Union forever and fire this bank. After this fiasco with this bank, I decided to deposit all ten checks in my Trusted Navy Federal Credit Union money market account without a hitch. God Bless Navy Federal Credit Union. They are great and they value Veterans like me and my fellow service members who serve this great nation. Good riddance to BB&T. Never again.


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BB&T Fraud Event - January 15, 2019 - I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. My first question was “Where is this draft of $** going to?” If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was nowhere to be seen on the statement, but was readily available to my personal banker, via a phone call or email.


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Updated on 01/31/2019: So a few weeks ago BB&T at the Miami Beach branch on 41st stole $180 from me in overdraft. I showed them the proof where their mistake was and they just refused to return my money. I decided to opt out of overdraft and I watched my account closely. I made sure there was sufficient money in the bank and someway I just got an alert that Im being charged with overdraft again. This is the worst bank I have ever worked with! I still cant believe they can do this. They dont post everything online and give you fake availability reports so they can charge you later for something. They make millions with all the customers they do this to. I am a real estate agent and I will never have a client work with this bank. I imagine how they can fraudulently steal your money on a mortgage.


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I know I probably can call the bank and talk to someone, but at this point, I just don't want to. I have had issues paying my car loan online, but this time, this was the worst. First of all, after being told by the recording, I will be on hold for 12 minutes, it ended up being 30 minutes. The person that finally answered, (I would have list her name, and I usually write their names, but I didn't this time). I will admit that after being on hold for such a long time, didn't make me a happy camper and her being very sarcastic, didn't help the situation. It is not always the easiest thing to make payments on their website, and I was only trying to get help with it. I feel as if all of her questions were very sarcastic. Now, because of her "smart" responses, I just hung up.


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I am extremely upset with this bank. They tell you one thing and then do the opposite of what they tell you. They do NOT watch out for their customers and will take your money and not give it a second thought. Then when you try to reach people, no one will talk to you. I have two business accounts at this bank and in one of the account there was some activity that was not authorized and they let it go through (put me in the hole over 5000.00). They put my account in a negative balance and when I saw this I contacted them right away. Worked with them for weeks and did everything they asked of me. 


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My card was declined at a Chinese restaurant and a grocery store. I paid cash, however the transactions were still taken out of my account. Been on hold with customer service for 35 minutes. Would like to know what is happening.


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I have had previous business bank accounts at other well known banks but decided to give BB&T a chance since they are just a few doors down from my office. While they have many of the same positives and negatives as some of the larger chains, I caution anyone looking to open a business account to go elsewhere. This is long, but worth the read. Allow me to explain:


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BB&T Closed my account in August 2018, with a positive balance of $2,400 plus dollars. Keep in mind BB&T never sent me the remaining funds when they closed my account in August 2018. However, every month I get a statement from BB&T Bank about a service fee they are taking out of the account that they closed. Why have you not refunded your client monies in the account when you BB&T closed the account; and secondly, why charge a customer a service fee on an account that you closed 6 months ago. Looking to hire an attorney to file at $500,000.00 suit against this bank for fraud, theft and deceptive practices.


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I went to my local branch in Shelby, NC today to transfer money from one account to another. They acted like they'd never done this before! I do this monthly so I know they can do it. The PIN pad messed up due to the fact the teller didn't know what she was doing. She looked at me and said she'd messed it up so she couldn't help me anymore today. Another teller was standing there watching TV and when I asked her if she could do anything she just shrugged and turned away. They've recently closed the branch that I went to for almost ten years so now this is the only branch in a twenty mile radius. Even though it was further away I went to the other branch and they were able to complete my transaction without any problems. 


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This has to the most incompetent online service I have ever "Tried" to use. Notice the word tried. I have had a mortgage with them for over a year and only been able to access my online account 2 times. I now have to go into the bank to pay my mortgage payments. I have set and reset and set and reset...my security questions and answers. Each time I write them down and store them away for my next failed attempt at logging in. Each time it ask questions I have never answered. Then you call them and they act as if it is a huge task to take assist me or even take a payment. I have never seen a company that is so difficult to give some money to. I do my personal banking at NCSECU North Carolina state employees credit union. I will be looking to change my mortgage to a bank that is actually willing to accept my payment and not act like it is a matter of national security to show me my balance and when my payment is due. 


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In 2008 my brother lost everything in a failed vacation development in NC. BB&T provided loans that they shouldn't have made and lost money too. NOW Christmas 2018 they have served my destitute brother with a search and seize warrant to take his household possessions and his car away from him based on their 10 year old loss. He has been in negotiations with them for a year trying to settle this, but they decided to wish him a Merry Christmas with THIS!!! Shame on you BB&T!


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Ok so went to use my bank card and declined. Called 800# and they said acct closed. They said I ordered a new bank card. I laughed said, "** really?" I said, "No I didn’t." 2x this has happened. Also I can’t drive anymore. Too sick. I have ID but it’s expired. The wench put a note on computer not to let me get any money out till I get new ID. Well kinda hard because I’m really sick and I can’t take bus and can’t stand in line. They don’t care. So now I’m waiting on new card to come that I again did not order and I have no food and I need to get dog food but they don’t care. Think I'mma call headquarters.


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BB&T charges you a overdraft fee if your account goes into the negative for a pending transaction and then charges you a second overdraft fee once the pending transaction post. So they are charging you twice for the transaction and then giving you two overdraft fees. When you try to talk to a representative they act like they don’t understand it all.


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All employees on this bank is no experience and if you need cash a check you have to wait 40 minutes and if you request a code he send it to you after 2 hours. Keep your money in your pocket is better for you so please stay away from headache.


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I am more than upset and this is one Bank I am never going to stop filing about. I will file ten years from now. I had a direct deposit from work which usually goes into account Thursday evening and posts on Friday. Two days after my deposit I started paying bills and never once went over my deposited amount. I got overdrafts fees totaling over $400 $144 on one day $144, the next day $36 plus $36 the day after that. When I called for answers and went into the branch I was lied to. Told to come back the next day. The next day I went back the bank was closing for good moving furniture out. 


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Our house burned down two years ago. We had insurance through the bank. Insurance has cut us two checks. Which were both lost. The last one we even endorsed at our local bank. And they still lost it. Tried to foreclose on our house and the check is more than enough to cover what's owed. Been over two years and my wife and I and two kids are still homeless. Don't know what to do.


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13 yrs. & 4 months on a interest only loan & a beginning balance of $54,200 is now $52,059.13. Interest paid in that time. $26,174.13 missing 2006, 2017, & 2018. I searched about what the time length is on a interest only loan & it is about 5 yrs. I feel like I am being taken advantage of.


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I have been seeing the fraudulent trial credit and debit in my account from different people several times. After he/she checked that my account is valid, they withdrew money out from my account. BBT should stop this type of transaction and arrest those people. My bank is Bank of America. Unfortunately, Bank of America could not do anything for us. It is a very bad scam.


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My mortgage was sold to BB&T bank a few years ago, I haven’t had a lot of issues with them until this year, but they have sure made up for it. At the end of 2017 I changed my insurance company, I notified BB&T in writing like I was told to do. In February I got a notice from BB&T saying I owed another 3200 in my escrow, it took 6 months of fighting with them just to find out that they had paid both insurance companies instead of just the new one. It is now November and I have talked to multiple people at the bank and got nothing but lies from them, saying I missed a payment over this insurance deal, I have sent copies of all of my checks for the entire year and just get ignored. This is the most dishonest bank I have ever seen in my life, if you have a mortgage with them, change banks if you can.


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I recently sold a house in Georgia because I was moving to Arizona. I was in communications with my local banker at BB&T throughout the process and told him we were moving to Arizona and would be buying a new home. When the Georgia house was sold, the proceeds (nearly $100K) was wired into my BB&T account without any problems. The problems arose when I tried to buy a home in Arizona. BB&T would not allow me to wire money out of my account unless I appeared at a branch in person. I offered to get an authorization letter they required notarized at a new bank, but they wanted to see my face. The closest BB&T branch to Arizona is in Dallas, TX.


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Had the same account for almost 30 years from First Virginia to Farmers and now BB&T. Stuck with them through some rough patches like when they sold my mortgage THEN they started charging me a service fee on my checking account because I didn't have a mortgage with them, the day of infamy last spring when nobody had access to their money (that made national news). But the final straw was them putting a 10 day hold on a check I desperately needed because it was "unusual activity". WTF!? Did you just accuse me of criminal activity???


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I've been banking with BB&T for some years now and I am very disappointed at the fact that the atm at Boone trail location in Fayetteville NC is always broken. It's been a real pain as to this place is close to my home and anytime I go to deposit check or cash or get funds out it's broken. I am surrounded by other banks First Citizens, Wells Fargo as to which I am seriously thinking about switching. Please fix this problem.


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Excessive charges when calling off hours for questions concerning transactions. Also customer service at Adamstown branch is pitiful. Plus always denied for a loan or cc. This bank is nothing more than a political bank for millionaires. They have no respect for the low end customers. Every time you call to question a transaction they come up with answers unrelated to the issues at hand. Claim they dispute issues concerning the customer when in fact it never left the office. Now they tell customers to leave and find another bank. Unfortunately when you have SSID and pension automatically deposit it's hard to do that. However I rate this bank the worst I have ever had. I statement is BB&T stop buying out banks 'cause you ** them all up. It was better when it was Susquehanna 'cause they work with the customer.


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BB&T loan department is the WORST!! Went to the bank on a Saturday to apply. Got a phone call EVERY DAY to get more info from us. My husband & I have been banking with them for 15 years...he's been with them 27 years. Today (Fri) they call to say we've been denied & proceed to explain why. I cut the woman off & said no need to explain, my husband called USAA & we got approval already...SAME DAY TOO!! Then told her they were a joke & that we would NEVER refer anyone to them. Let me mention that this woman also called me today to get info that we gave to her on SATURDAY!!


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This bank is the worst. I work in the business and help people get loans all the time. I have worked with many different lenders. This one is the worst. They do not properly pre-qualify buyers, employees rarely answer their phones, horrible follow-up and ultimate lack of performance will cause your transaction to fail, at your expense. Stay Away!!! Go to your local lender and avoid Big Banks especially BBT and Bank of America. They are the worst! Can't say it enough.


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I never write reviews but BB&T is the worst bank ever. Please do not bank with BB&T. This is a fraud banking company. They charged me $72 for being overdrafted $23. They claim they can only waive one fee every two years. There were fraudulent charges on my account and they allowed the charges to go through even though my account was already in the negative and charges me a $144 overdrafted fee and I had to wait until charges clear to be refunded. They then declined my dispute and refuse to give me my money back. Took two months to be refunded. If your account is $75 overdrafted they will not allow any charges to be made on the account but if it’s $100 or more overdrafted they allow charges to go through on your account to charge more overdrafted fees. This bank is terrible and the customer service sucks. I will be leaving BB&T I have never experienced the amount of disappointment with a bank that I have with BB&T.


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BB&T has shut down my card every time I've turned around. Last night after running out of gas on I 75 I walked to gas station to get gas. You needed cash for deposit to get gas can! So I went to ATM my card won't work. I walked to a BB&T bank there ATM rejects card. After calling the bank no answers or can't help is all I got. I ended up sleeping if you can call it that in my car on a 38 degree night Just to wake go to work by foot. Call BB&T 3 banks could not understand the code used to turn off card was no help. I called complaint department was told they would file a form and someone would call within 8 days lol. One more don't plan on using online banking if you’re thinking of using BB&T. It's never correct changes your balance even when nothing has gone thru account and it goes offline all the time. And if you call complaint department you cannot get a number for corporate office. The operator owns the company.


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After a 45 minute hold since the initial customer service person refused to give me a payoff it seems if you want a loan payoff you have to FAX a request into some "special" department if you are doing a refi but no one at that department can give you a payoff over the phone, or even by email. Today is 10/22 and I wanted an 11/1 payoff since that is the day my payment is paid electronically by my bank. 


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My granddaughter lives with us, she was involved in a auto accident, other person fault, totaled her car. After two months of dealing with the other person’s insurance company, we finally got an reasonable settlement. My granddaughter received a check and she deposited it on a Friday, it was a large amount, BB&T put a 7 day hold plus 2 weekend which amounts to 11 day. I went to the bank and asked them why. I asked to talk to a manager, the teller told me that no one was there today, so I had to talk to the teller. She told me that it's up to the bank, at their discretion to hold the check, and that there was nothing that we could do about it. My granddaughter has be without a car for two months. Now she has to wait until the bank clears the check, and they are wrong about nothing we can do about it. As soon as the check clears, GOODBYE BB&T. I have heard many other horror story about this bank. DO NOT BANK AT BB&T.


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This company is a fraud!!!! DO NOT sign up with this bank PLEASE. They steal your money. If you don't have enough funds and an automatic payment tries to come out they will still charge you $36 without the automatic payment going through. This company is the worst. I WOULD NOT recommend this company. My banker did not tell me about this until I called customer service. I've been with this company for over a year. PLEASE SEEK ANOTHER BANKING COMPANY!!!! Closing my account tomorrow.


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Mad I have to give them one star. Been a customer since taking out a jumbo mortgage 8 years ago. Opened two checking accounts at same time to facilitate payments and for expenses for a rental property. Opened two credit cards for same purposes. Started having problems immediately applying payments to wrong accounts, holding funds for abnormally long periods, their auto phone system is archaic and ineffective getting you to anyone who knows what they are talking about - or even harder somebody who can get anything accomplished. 


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So upset I had to even give one star. I've been branching with BB&T since they were Susquehanna. Never had any issues until BB&T took over. And now I always have issues. The newest issue happened Friday when they took money $280 to be exact from my personal bank acct and put it into the negative one of my husband's which my name is just on but I never use. He only has one card for the acct. I only use my personal acct and a separate joint acct we have. Anyway, my husband made 2 purchased using the wrong card since the cards are exactly alike. He didn't know his mistake since BB&T let the purchases go through. He spent about $45 total between two stores. Well I don't notice until a few weeks later when I am helping him check his acct that it's even negative. So he assures me he will pay it. So I don't worry about it because I don't use that acct. 


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I opened a Savings account 7 days ago, since BB&T recently financed my used car purchase. I thought this would facilitate ease of making payments, so I could transfer funds to the account before the payment was due, and schedule an auto-payment. So far, my funds are still on "Administrative Hold" after repeated inquiries. I was told 4 "business days, but today is the 5th business day. The account was opened online with a fund transfer, not even a check! So the funds are already out of the other account... So what is BB&T doing with my money, while I do not have access to it? I have emailed "my banker" from the site, and was told he requested the hold to be released. I will be closing this account later today, if they are not released in the next few hours. VERY DISAPPOINTED in the way they do business. Unfortunately, I am stuck with them for my car loan... UGH!!!


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BB&T closed our account for no reason after my husband's new business began to receive payments through the account. We have been a long time customer and just started receiving payments to our account from a new income stream. They flagged this as fraud and closed our account. They would not talk to him on the phone and said he must come into the branch and prove his business was legitimate. He had to travel to Miami to show all his business paper work, but before he got there they'd already closed the account. 


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BB&T is usually good, I’ve been with them for 4 years and have never had a problem until now. However this problem is so beyond frustrating that I don’t even want to have an account with them anymore. Their overdraft fees are complete **. I paid someone $1,700 through Venmo and BB&T didn’t take it out until a week later! Since I technically still had that money in my account, I spent some money on food that I knew would take me into negative balance IF the 1,700 was taken out. However, I also had another sum of money that was being put in, but was still processing. So I knew it’d be fine because even though the money wasn’t in yet, it would be by the time I was charged the $1,700 and therefore I would not go into the negatives. 


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Just recently, I received a call from BB&T's fraud department, telling me that they had stopped a transaction from Utah. In the past year, BB&T stopped a charge from New England that was for meeting people online. Another time, I was in Sam's on the East coast, shopping for the month, and picking up medication. My card was denied, the bank had put a stop on it. Naturally I was upset, so I opened up my iPhone to call BB&T and discovered where I had missed several calls from the bank. I knew something was wrong and most assuredly, charges for a hotel reservation and charges at a restaurant from California were being stopped by the bank, and they were calling to see if they had acted accordingly. Embarrassment of the card being denied at Sam's was quickly forgotten. BB&T are not perfect but their diligence in monitoring charges far overrides their imperfection.


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Please stay away from this bank! I got an alert that a transaction came through on my account. I immediately called the bank to report it as fraud. While on the phone with the bank, TWO MORE went through. These people had the nerve to tell me that they couldn’t do anything until the payments posted. I called back the next day and reported these transactions as fraud and a claim was filed. The following day more money had left the account but with no transaction history which put the account into negatives. I had to act out of my charting order to get the claim expedited which still had not been resolved. When/if this account is rectified, I am closing the account and going the other way! Stay away!!! They suck!


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I had a check that I wrote on a Friday afternoon to a vendor. I had deposited a check on the Monday before and it was returned. I found out on Saturday so on Sunday I deposited cash to make sure I had funds available I wrote on Friday after 5 pm. On Monday the check came through the account, I was showing the cash being deposit on hold. Who place a deposit cash on hold that I did they did before? They paid the check but they charged an overdraft with the cash being in the bank. They are thieves!!! Worst bank ever!!!


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Stay away from this bank from Space if you have the ability to do so. I have thousands of dollars on the account but they blocked my card for security purposes cause I was trying to send some money thru Facebook to my wife which needed the money cause her car broke down on the highway. I understand security measures and I appreciate that but I have been on hold for the last 5 hours with BB&T and she is still stuck there with our little baby. Stay away from this bank.


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From day 1, BB&T is very unprofessional and will do anything to suck your money out of your bank. They will send someone to drive by your house if they do not receive your payment on time and will charge you $20 for driving by. Why don't they call and ask you if you have sent in a payment. I sent $217,000 to BB&T to pay off the mortgage loan on August 15, 2018, but they said they cannot apply the money to my account until September 1st for various reason. I believe, they just want to charge you the interest for 15 more days is the reason. They stated they will make sure, we do not get charged for the extra 15 days, and the pay off amount would be the same.


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I have been a BB&T customer for 3 years now. My local branch in Hampton, South Carolina is WONDERFUL. Fast, friendly and efficient. Especially branch manager Ms. Kathy **. If I have the funds I'm sending her and all the ladies a fruit basket for Christmas. I'm very satisfied with them. But the company as a whole is officially my enemy. I hate it with a passion.


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I had fraud on my account approx. $1,000 worth of fraud. I immediately tried to dispute it, but was told that the transactions were pending & I had to wait. The transactions posted & then I was told it would take 5 days to resolve. This is a business account. A few years ago I had a similar issue with Chase on a business account. They credited me immediately pending the investigation. I have had a BB&T mortgage for over 13 years & we have numerous family accounts, they suck. In branch sac. is good, but the company as a whole is outdated & sucks. Every time I call them, I'm on hold for at least 20 min. They have flagged my card for fraud in error & they don't send a text or email, you are just looking like an idiot.


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Updated on 04/23/2019: Since opening a business credit card with BB&T Commercial Card Services, I have learned just how badly a bank can be. I used to think Wells Fargo was the worst (and it's pretty bad), but BB&T has taken the crown for worst service in every possible way. I have a credit card to pay for certain purchases relating to my business, as any business owner would, but I rarely get to use it. Others get to use it, but not me. More on that in a minute. First, they have banker's hours, so when you could really use their help over the phone, they aren't there. If you do manage to get a human being, after waiting upwards of 2 hours on hold (and pray you don't get "accidentally" disconnected when they finally answer), they will tell you that you will need to go into a Branch location to sort out whatever issue you're having. 


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I have been banking with BB&T since before with Susquehanna Bank. I have never been very happy with BB&T, especially since no one in my local branch with whom I had a relationship is still there. I had opened a savings account 2 yrs ago for the specific purpose of transferring money into it from my Vanguard account. Money never stayed in the account and it was almost always at a zero balance. This purpose was explained to the banking person who opened it. For almost 2 yrs there was never an issue.


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Bank sent my money card to wrong address. It was activated and used. Took 600.00 out of my acct. Contacted fraud department. They canceled card. Put purchase from card under fraud. Then came back 10 days later. STS card was activated using my phone #. Advised them phone is off... then stated employer gave them my phone # when direct deposit app was taken. Advised them again that a lie... refused to replace my money stating because was activate using my phone # they are not going to replace money... what do I do next?


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I gave a merchant my credit card details when I made an appointment for a $59 HVAC service. They NEVER provided that service (or any other service), but charged my card $137!!! I disputed the charge with BBT Credit cards. After making me jump through hoops and present all sorts of evidence regarding the false charge, they awarded the merchant the money anyway "because they said they provided the service". The merchant also presented a false invoice, and I presented irrefutable proof that it was falsified, but BBT found in favor of the merchant anyway. I am suing now BBT for malphisis and anything else I can find that they did wrong in this process. I am NOT letting them get away with it!!!


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I have been a customer of BB&T Bank for 5 years and have always kept a high savings account and a lower checking account information. I signed up for the student account which is suppose to provide protections for your account and no minimum balance or monthly fees. I signed up for overdraft protection which is suppose to stop payments from being made from my checking account that could overdraft my account and also a link savings and checking protection plan which takes money from my savings to my checking if I fall short of money. That way I will always be covered I assumed. However, I woke up one day to 3 returned item fees of 36$ a piece. 


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I can't believe I cannot speak to someone in the bank. I have been on hold for over an hour. Thank God for speaker phone. I had dinner, and guess what, I'm still on hold. Can you imagine if this was fraud alert. And this is at all hours. You can never get someone on the line immediately. So guess what, after 10 years I'm done. I'm taking my money to another bank. I'M DONE WITH YOU.


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I decided to purchase a pre-owned vehicle from a dealer I have used 4x previously. The payoff amount exceeded my liquid reserves so my loan officer obtained a small loan for just over $5000 @ 3.90%. At 12 months that cost me $272 in interest. The only downside was that the lowest rate available was at BB&T. Shoot me now. I have NEVER received ANY communication from BB&T to date even though the loan 37 days ago. No welcome letter, no payment book, no anything. When I called Customer (In)service I was told that my service address was incorrect on BOTH loans. BOTH loans? I have never used BB&T in my life (partially due to reviews such as these).


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The system automatically charges $5 from my saving even not one billing period. It happens not one but very often. When I tried to claim back I have to put request form, wait for 3 business days to able to process blah blah... but when the system charged the money, it happens right away. Decided to close account right away.


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A total disaster in customer service!!! I did apply for a construction loan in 2018 and I told them that as a Certified / insured Home Builder, I want to build a house for myself. I own the land and I've almost 30% of the construction as cash deposit in my BB&T account and I was qualified for the loan. BB&T Mortgage group are very slow in processing, very conservative in qualification process, their interest rates are higher than anyone else in the market and also the loan officer that I was working with, had no idea about the construction loan. 


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I've been with BB&T for many years and have had several different kinds of accounts. But the customer Service has gotten so bad the within the last year, that I will be changing banks. The local branches don't even have managers that are trained in the banks policies and therefore are unable to answer questions or assist clients. Occasionally there will be a teller that can help but for the most part they can't either without calling the corporate headquarters. Where they are put on hold. This is the same thing you get if you call customer service number. They always have at least a 1 hr wait. Customer service at banks should be their #1 Priority but with BB&T their #1 Priority is holding on to YOUR money. And their latest policies basically deny you access to your funds.


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I have been charged for 5 overdraft fees when I had money in my account for all but one of them! They told me that the available credit did not account for pending transactions which took my account below where I thought it was, however even the pending transactions that came out of the presented balance got overdraft fees! How can a transaction get overdraft fees if it came out successful with money left over? I really gotta figure out how to live bank free because these banks will rip you off and swear you are the one doing something wrong. I know the difference between a negative and positive account. If an account is not yet negative, then no transactions that took place BEFORE it became negative should incur a fee. The people at BB&T don't seem to agree. $200 of my hard earned bill money (over 2 full days pay) gone because they are allowed to do this kind of thing.


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I have with BB&T since 1987 (prior to the acquisitions). It is my opinion that the Bank is using dirty tactics to add to their profits. First when you arrive to deposit money via check or cash, you treated like a criminal. That is the verification process is ridiculously. Particularly when you have money in your account to cover the cost.


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Avoid this bank at all costs. I opened an account late June for a settlement I received. They put a 7 day hold on the check, even though it would have been a simple verification of funds. Almost a month later I deposited a personal check given to me on a Saturday. The teller tells me that it’s going to be a 7 day hold because my account is new. Fast forward to Monday they still don’t have the check posted. When I call there’s no comments in the system that I made a deposit so they need to call me back. She calls back and leaves a message that my check will need to be held for 7 business days. This is strange because my settlement check was held for 7 calendar days. These people make up their own rules to hold your money hostage. I will be closing out my account once my money is released. BB&T it’s my money and I want it NOW!!!


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I am extremely disappointed with the attitude of the lady that I interacted with this afternoon, at the BB&T branch in Bluffton, SC. My parents (who I must say have been loyal to BB&T for more than 30 years) live in the area. I reside in Alabama but am here for vacation. There was an issue with my account that I needed to handle. While this customer relations representative seemed to know what she was doing, her poor attitude towards me and my father (who visits this bank on a weekly basis) was disrespectful at best. It’s evident that she isn’t pleased with her profession and it’s best that I refrain from dealing with her as often as possible. The branch manager is a wonderful person and have no doubt they will handle this issue. Out of respect, I will not put names on this consumer review. However, I will say that this female who looks to be in her mid to late thirties needs to work on her professional etiquette.


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My wife and I opened a joint account. We went into a branch, presented our IDs. They locked my wife out of our online account after 4 yrs of service. She called to unlock it and said her information was incorrect. That's the banks fault. Now we have to take time off work to go in and correct their stupid ** mistakes. I filed a complaint through email. Auto response said we will contact you in 15 days. Good luck, we will be banking with someone else by then. This bank is worthless as a far in the wind!!!!


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This bank is a mess. I go deposit paycheck pm Friday. She gives me the receipt back and says 2-day hold. I asked her why. I deposited this check 2 weeks ago and they told me no hold. She asked me for the receipt back. I went and got another lady. They were typing on the computer. She gives me a receipt and tells me I'm good, no hold!! Well I'm sure you know what happened. There is a hold even though they told me no, my receipt says no hold. And of course today Saturday that branch is not open. The 1 800 BB&T people cannot help me or any branch that's open. I have to wait for this Branch to open. 


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I recently opened an account at BB&T. I deposited a check from my account in Florida. Ray signed me up and was deceptive in his info. I deposited $700.00 from my account in Florida to BB&T. They put a hold on the check for 10 days. I had to pay rent and they said they would pay my rent since I had overdraft. Nevertheless they returned my rent check after telling me by three different people that they would pay it. I was trying to develop a relationship with a bank because I have more funds to bring up from Florida. BB&T failed me and I am now forced to cancel my account. Beware of BB&T as their employees cannot be trusted. Check them out. They have only earned 1 star for customer satisfaction. I should have done my homework. Don't make the same mistake I did.


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First, let me say, that my husband and I decided to apply for a HELOC with BB&T because we had an auto loan with them, and we never had an issue with our auto loan. I have since closed out my auto loan, and will be transferring my HELOC as well. I feel that BB&T used false advertising and deceptive lending practices when dealing with out HELOC. There was a distinct ad on their front door (the branch we used) stating: (NO CLOSING cost, NO fee loan). Well, this wasn’t true, and we were hit with over $600+ geez to pay after closing our loan. Of course, this was NEVER stated during the underwriting phase, not upon closing. We were also charged a $50.00 fee for setting up a fixed option only payment.


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Been banking with BB&T for many years with multiple accounts. All I can say is that over the years this bank has really turned for the worth. Not only did they close down my local branch but now my only was to do all my deposits online delaying was once was a 1 day delay to now 3-5 days. I believe the only reason this bank stays afloat is from the shady practices they use to obtain fee's from hard working individuals. Not easy moving 5 accounts to another bank and I have been putting off but enough is enough BB&T. You guys hands down win the award for most unethical banking practices. I would love to talk to someone nearby about a charge but oh that's right you can't today because it's Saturday and almost every branch is closed. Ugh!


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BB&T have continued to steal my money and have the policy of never returning bank fees. They charged me overdraft fees when my account had a positive balance, made adjustments to my account (without my permission or signature) to incur fees and return payments. When I confronted them, they said that they did not do it. BB&T actions continue to cross the line of morals and ethical behavior. It is time for the FDIC to investigate this bank and end this criminal activity like they did for Wells Fargo.


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They change the mortgage payment address and do not let customers know, charge extra fees and cause credit issues? Every BBT employee should be drawn and quartered for allowing such despicable behavior. I am moving away from and never recommending such an underhanded bank! Is there not a requirement to notify customers prior to changing an address or is BB&T just being thieves desiring fees?


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First of all the hold to reach a representative is too long. They say fifteen minutes, you are on hold for thirty. It does not what time you call, early in the morning or in the evening. My issue is that my payments have been reversed for the past six months because my account info was incorrect. I never changed anything. I opened the account in 2016; what happened in January! This is very frustrating!


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When I first had BB&T, I thought! It was great - Now not very much at all. They don't have your back with anything. I have lost money to them. CC on the ATM - Oh well??? Yes, card stuck in the ATM unit. I am told, “Well, nothing we can do.” Went to bank- filled out papers etc. Their customer service sticks altogether. Meaning, you have to talk to a minimum of 4 people to get to right place, after LONG LONG wait times. I am switching ASAP... DONE, I kept saying, now I will do it.


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I recently had to open an account for a small non-profit I volunteer for. When the bank opened the account they made a few errors. Instead of providing me with an account for my local group, they put me on access to see the entire organization's financial records, from all the regional offices. So, I had access to hundreds of different accounts. What a mistake! I had to call and tell them!


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Every time I call customer service, they give different information. They make every task a challenge even processing a simple loan payment. I have 2 loan accounts with them, and they frequently apply payments to the wrong account even with the account number included on the payment. They reversed the application of a payment with no notice, funds were available in the account used to process the payment, and then had them never to charge me a late charge. This is customer service at its finest!


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The loan officer informed us before doing the application that we could not afford a home and we would be forever renters. My husband had an account that was a trust fund at this bank and wanted to use it for a down payment. We had to get the President of the downtown Hickory NC involved and got the mortgage and paid it off 6 years early.


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I recently experienced an extraordinary event where my father was suddenly stricken with a serious health issue which ultimately took his life. I lost track of my checking account during his hospitalization which lasted from 05/07 until 05/31. During that time several charges caused my account to become negative, despite continuing weekly payroll deposits. For the amount of $872 I was charged $824 in interest. Though cleverly disguised as fees and charges specifically crafted to circumvent the law, it was clearly usury at a rate of nearly 100% on the outstanding funds. While the branch manager dutifully recited the bank’s policy, he refunded only $112. Criminal usury in Pennsylvania is defined as an interest rate greater than 25%.


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Be very careful of BB&T's stated available account balance information shown online. I deposited cash into my account after 6pm. I logged in online that same evening and was shown an available balance that reflected the same cash deposit I had just made. My available balance was enough to cover upcoming transactions as well as a payment I decided to make to a BB&T credit card. I scheduled the transfer to my credit card (that wasn't yet due) because again, my available balance was enough to cover it. 


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It took me having to find the EVP for the region for me to get a call back from the branch manager - this was after calls and 2 emails - advising that I was closing my account. The attitude of the branch manager was dismissive. I would had stayed with them, notwithstanding their fees, had the branch manager cared to provide attention to their customer. Always have several bank accounts at different banks so you can easily switch. Most people stay with the same bank because it is difficult to switch if you have all "your eggs in one basket". Your most powerful weapon is having a diversity of banks so you can move. Also send letters and complaints to their managers, especially when they fail to get back to you. Employees are still rated on their customer service and enough complaints, or praises, gets them moved.


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I Closed my Checking Account because of their $10 charge Minimum Balance Requirement! My Question/Concern is why does BB&T Charge a fee of $5 for a New Card? Now, I have a Savings Account but NO Card and paying BB&T for my Inconvenience. :( VERY DISSATISFIED CUSTOMER. '(


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I am an independent contractor who gets paid by personal check from a variety of clients, who bank at a variety of financial institutions. Whenever I cash checks at banks with which I do not have accounts, I simply provide multiple forms of ID...Wells Fargo even has me put my thumbprint on the check (smart). NO BANK ever charges me a fee to cash a check...EXCEPT BB&T.


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For years now BB&T has found any reason to charge overdraft fees. I have put up with this behavior because I thought these were the rules, but after having been hit up with OD fees too often now I decided to call and find out. I am going to deal with my last experience only as not to bore you all. I get disability so check is automatically deposited each month and my bills are all automatic payments. I check my account balance every day to make sure all is well. My auto payment is scheduled to be paid on the 17th of each month. I noticed that my account was short $7, so on 5/17/2018 I ran to the ATM after a procedure done that prevented me to get to the branch. I deposited $50 cash through their ATM at 9.25 p.m. Got my receipt which stated my available balance was $221.32 as of 9.25 pm 5/17/2018.


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Vendor dispute: I documented many times through letters and verification invoices I should not have been charged $900 from Nuisance Wildlife Rangers (Pest Control). Despite BB&T ruling in my favor for the credit, they refused because of elapsed time from the incident. I even wrote to the CEO. BBT - please if you are reading this, find a way to credit the $900 back.


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When I bought a new car in 2017, I chose BB&T to do my auto loan. I was delighted with the service and a very user-friendly interface for the online and the bank app. Just this year, I decided to switch my bank because they were offering a better APR and there was no problem with that. My new bank notified me that I made an overpayment of $545.47 and probably should contact BB&T for a refund check. While getting no notification about an overpayment on BB&T I decided to call them. To my surprise they were aware of this issue. The first customer agent told me that they sent the check to my old address and I did apologize to them by not providing my current address. They said it was fine and that they will mail my check to the new address. 


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I decided to switch from BofA to BB&T for my merchant services as BB&T is an active Plano Chamber member and I wanted to do business with another Chamber member. After the first meeting with my "personal banker", she had me call to get my AMEX merchant ID so they could get it set up in their systems to be able to process payments. After several calls to them to find out why I wasn't able to process certain transactions, not just AMEX, I was told it was something with the other bank I was trying to charge to and I would have to contact them. Thankfully I hadn't shut my service off with BofA yet and tried them and payments went through with no issues. I tried to contact my personal banker many times and would not receive return calls and someone else in the bank would tell me to contact merchant services. I had to discontinue using BB&T due to these and other issues and went back to BofA where there were no issues. 


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The worst banking experience I have ever had and I have removed all my accounts from this bank. Most times I have entered the office to do banking, they don't know how to do the transaction and have to call for help. They offered me free checking, then 4 months later automatically started to charge me $30/month. I needed a payoff statement from them, it has been more than a week, still no payoff statement and it has delayed my closing. I called customer service to get help, they literally hung up on me when I said it was unacceptable not to get a payoff in a week. They need to be investigated for poor business practices. Stay far away.


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Over the past few years that I’ve been with BB&T I’ve had nothing but displeasure. I’ll start from the beginning, around May of 2015 I opened my account with a woman named Jackie, very nice lady, she asked me if I wanted to be opted in to overdraft fees or not, I said, “No I didn’t want that” so I was supposedly opted out. I was also told that I would receive a debit card in the mail in 3-5 business days. 2 weeks go by and no card! I call the branch and they tell me she messed up my address, so they sent my debit card to the wrong address with money in my account because I deposited $50 or $100 when I started. If the wrong person would've got that, that would’ve been my money down the drain. Thankfully that didn’t happen. 


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BB&T restacked my debit card transactions to assess NSF fees. I watched and documented it as it was happening and finally called them out on it. I went back and forth with them via email and they have not admitted it and kept telling me it "could" be this, it "may" have been that, it is "possible" of that... I never got a straight answer from them as if they didn't know what to say. Finally I ordered a transaction report from their system and it shows all the transactions were in fact restacked and not in the order that they came in per BB&T online banking. Legal charges are now pending.


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I opened an account in January and put in 50 dollars to open the account. Within days I tried to access the funds and they informed my account was "blocked" because my address could not be verified. I more than 5 times had to jump hoops to provide proof of my address, I could not get through customer service because my account was blocked and had to keep going to the branch, I gave my lease agreement, pay stub, credit card statement, utility bill, all of that to a teller in the branch for her to scan to the "fraud" department. Are you kidding me? I even provided them with their own bank statements that I received on the blocked account at the address they have on file. 


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My savings account was closed by the BB&T. This account was set up for my direct deposits. I went into the branch to find out my options. They advised me to open a checking account to make transfers from my savings and that would keep the saving account active. However; those transfers ended up closing the saving account because you cannot do 6 transactions per month from savings.


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What’s the point of setting up a bill pay & it comes out 5 days before it post on your account. So I set up a bill to be paid out of my account on Monday 04/09/18. That bill pay was then sent to pending on 04/05/18. I had a direct deposit set to come into my account within hours of setting up the bill pay. The next day I notice I was charged for an overdraft that had not even happened yet. Contacted the bank wondering how could I be charged for something that hasn’t even post yet. That bill wasn’t posted to my account until 4 days later. The bank then refuse to refund me the overdraft. I could see if I always get overdraft fees on my account but it’s only happened twice including this time since I’ve open the account. 


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BB&T Construction To Perm Loan disaster - For a company the size of BB&T, not very well organized and extremely slow in their process and paperwork. Not friendly/helpful employees for the most part with a decent one here and there. My builder won't even use them on new jobs and will pass on the work.


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I sent a Zelle payment the other day and I have sent and received multiple of them before. They have not put the money back into my account even after them sending me an email saying that it had failed. They have also locked me out from being able to see my online and mobile account. I can’t see my purchases and they won’t let me log in. When I went into a branch the guy I talked to was very rude. He told me that I needed to leave because he needed to call someone and I couldn’t listen? I have yet to receive a call or email telling me what I need to do. I DON'T recommend this bank. Go somewhere else. I now have to call and get an automated call and not able to get a person.


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I hate BB&T. This bank will make you want to make you lose all peace. Every week I've been getting a late and return fee even when Iknow for a fact I had the money in my account. It's taking them 22 days to post payments! Even when you used debit. For example I had a payment to sos.ga.gov for $50 on 3/20. On my bank status it says posted, I called this morning, the lady tell me that the payment is still pending and when it goes through it will be 2 freaking payments for $36, one for a late fee and the other for a return fee! Yes I'm pissed! Because this is gauging and stealing! 


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OMGoodness. These guys are a rip off. I'd post a -10 star rating if I could. I understand amortization, reverse amortization and yada yada yada... But this is terrible. I won't get into too many specifics, but they make it HARD to make a large payment on your car loan. Then you can only make a certain # of payments in a certain time frame. What? I'M TRYING TO GIVE YOU MONEY. HA! So I call the phone # to speak w/ someone, on hold for 27 min... "Nope, sorry sir, you'll need to mail in your payment." WHAT!!?? So I mail in a payment, which isn't due now for another 4 months with a check specifically stating to post on my principal balance only. So I check my account a few days later, yep. They charged me more interest! Hahaha! Never again with these clowns. NEVER EVER EVER AGAIN.


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So I recently applied for BB&T Visa CC. I transferred two balance, 1) 6K 2) 4. Total $10K. So I get my new card and guess what the credit limit was. RIGHT. $10k... Card is virtually useless. I begin to be embarrassed at stores who are declining my card. So I contact "my banker" and ask them to increase my credit limit by 1 or 2 thousand dollars, I think that is a reasonable request... They proceed to do a "hard credit inquiry" which has lowered my credit rating (thanks BB&T). 


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I was assessed an overdraft fee due to a pending item that would result in an overdraft when posted. Ex. 2/18 $100 posted balance. 2/19 $75 posted item + $36 overdraft fee for a pending item that has not yet posted (-11). 2/20 pending item posted $30 + overdraft fee for same item that put me in the negative to begin with. Can you say double Jeopardy? When I asked, “What if the pending item never posted would you refund me the fees”, The response was, “No.”


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Bank likes to set 'due dates' for payments on dates that they will not accept payment. They are fond of setting Sunday due dates when the closest day payment can actually be made is 2 days prior (Friday). So you can make a payment the day before the due date (a Saturday) and they will still collect a late fee from that customer who actually paid 24 hours BEFORE the payment was due. This seems shady - done on purpose to collect 'late' fees from people who made their payments before the due date.


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They hold onto certain transactions to cause you to overdraft. Some take a week to come out, others a mere few minutes. I really DO NOT understand them. They scammed me out of 242 dollars. Thank you so much but I will be taking my business elsewhere. I keep opting out so I don't get overdraft and surprise surprise I'm always opted back in to let them pick and choose what to let overdraft my account.


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I had this bank from October 2017 until February 2018, and it was the worst experience. Between my account stating I had “x” dollars, but really not having any, being accused of fraud, and having to deal with RUDE customer service, it was an awful experience. They closed my account without consent, even though it being overdrawn WAS NOT MY FAULT. I will NEVER recommend this bank to anyone!


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I have been with BB&T Bank of Southlake, 270 Kimbell Blvd. Texas for only 2 months. I applied with them in February of 2018. The initial guy that open my account was very pleasant and nice. I was excited to get started. However that is not his normal branch. Two weeks of having my bank account open $60 came up missing out of my account overnight. I received a message from the bank saying that there was some type of glitch in the system and that everything will be corrected. However that never happened. Two more weeks went past and another $109 came up missing out of my account. I immediately went to the branch office to sit down to try to figure out what is going on. The guy that assisted me his name is ** he was very impatient and didn't seem to know what he was doing. He called a lady named ** in the back office. ** was very rude and could not give me an explanation over the phone as to why my funds were missing.


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Had wind damage to our home March 3 and got the adjuster to come out and look at the home. Received the check on 3-19, took it to the bank and they said they couldn't cash it because we were due on our mortgage. The people that done the work was waiting on their money and now they won't get paid. I told them to just take the payment out of the check. They said they couldn't do that. BB&T is terrible. Wish we could go somewhere else.


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My wife and I are customers of BB&T. We have direct deposit every month that amounts over 10000 dollars. Our credit scores are good and our accounts are always paid on time. I'm so disappointed that every time I go to get a loan from my bank I have to get it elsewhere. This to me is not building any relationship with the customer. We have 3 car loans, a mortgage, and 2 personal loans. None of which are through this bank. It's for these reasons we will be looking for another bank especially with my growing company to use. Again just such severe disappointment that this bank can't help a loyal and always current customer. Just not a good bank!


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First I keep a ledger of my account balance. I also have the BB&T online so I can see my balance and pending transactions which coincide with my ledger. I had a positive balance. I went to the store, used my debit card twice and looked at my new balance which was accurate. Next day I went to the bank and used my card for gas; next morning I wake up and see I'm negative $166 and I was charge $36.00 overdraft fee 4 times. I went to the branch met with the Branch Manager. He said he investigated it and the vendor had put my transactions through but then backed it out which caused my account to be negative but then ran the same transactions again. 


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My 18 year old daughter had thought she misplaced her ATM card so she borrows her mom's who was on her account as she is primary on our account and our kids as secondary. She notified BB&T when she realized the misplaced card was stolen and being used. l or a duplicate was being used. Then she starts getting charges NSF charges on the fraudulent withdrawals. She makes minimum wage at Zaxby’s and works 22 - 30 hrs per week. She now owes BB&T close to $2200.00 for the fraud and NSF as BB&T denied the fraud claim, because they think she had something to do with it. 


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On February 22nd, 2018, the bank lost outage and left customer out dry until the February 27,2018. Due to some technical online issue, the bank cards, ATMs, and even deposits were not submitted. My IRS check was sent to my account February 22, 2018 and today is March 5, 2018. I’ve called this bank over 50 times, sent every form possible, confirmed the amount just to be informed we can’t do nothing about that yet have they already apologize to every customer about the outage that lasted 4 days but my money not being in my account but in space is not there fault. I’m facing eviction and nothing has been confirmed to me by this bank. I feel used, betrayed, disrespected for me to put my trust into a company and receive nothing, no sense of ownership taking to resolve a matter which was not dictated by me.


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We have been having an issue with them holding certain transactions and not others to what seems like cause NSF fees and from reading other reviews, we aren't the only people having this issue. It seems to be their #1 complaint from consumers. That they are absolute thieves. They just had this huge system crash and nobody could see their accounts for days. They said they were working to restore everyone's accounts and make things right so, let's go over how they made things right for me. We have 2 checking accounts. One that rarely ever gets used and the other as our primary. Well, during this process, the one that never gets used (we don't even have a card tied to it) had about 20 different balances over a 4 day period. Which we knew they were having the issues they were having so we thought, “Hey, give them a chance to fix it and no worries right?” WRONG.


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I'm still dealing with the aftermath of this "collapse" and today I'm in the negative when I deposited money on Thursday? Money transactions missing from my account then reappearing days later. Today customer service claims they cannot remedy the situation bc on their end the deposit wasn't in there yesterday, it's scheduled for Monday, then try to blame the vendor. Yeah a decade of loyal service in leaving today. @BB&T just lost another customer and will be reported to the BBB and whomever else needs to know.


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This is the absolutely worst bank ever for a business account! Their level 3 banker knows nothing and can’t even explain the difference between availability and posted balances. We have over 1k floating around that no one can explain where it’s at!!! Is one star the lowest because I rate them a flat ZERO.


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I cannot stress enough. Do Not Bank Here. These guys are absolutely terrible. Somehow they managed to change my payoff quote on my mortgage into a 45k+ increase to my loan balance. Their customer service flat out lies and after a week it’s still unresolved with no glimmer of hope it’s going to be resolved. Do not use them. For anything. Use a loan shark instead. It would be less stress or bury your money in your yard. Literally anything is better than BB&T.


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All customers are having problems with this bank. On Monday Feb 26, 2018 I had over 80$ in my bank account but due to an unknown BB&T error I am -40$ in my account. I called the bank that day and they said there was a bank error and that everything would be fixed by that night. Two days later I am still negative in my account. I called them again to report fraud on the company and their department had a waiting list of over 37 mins at 8 am in the morning. When they answered they had no helpful information besides that they would have problem resolved by tomorrow morning. This is fraud. I have no gas money to get to work, to eat or to do anything. Can anyone help me with a class action lawsuit because I'm not the only person that got screwed over here. There are thousands of people with this problem. Help us!


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Boycott Big Banks! Hey 3rd day no access to my hard earned money! On 26 Feb, I will open an account with a small local bank, then after I’m paid the money I overpaid to the IRS, I will close my BB&T account plus 3 additional accounts I have at this bank! We are the people. We have power, let’s show how much power by depleting BB&T pockets during the next week! This is ridiculous. At least in Europe you receive an alert, plus the banks face big government fines? What’s going on in our country, this is theft! Maybe we can call the police on BB&T, that they have stolen our money the same as your everyday crook!


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I get so tired of BB&T taking money from me. Mind you, I admit that sometimes I may have a check returned, but why do they make you pay for it over and over. They have taken $400 from my account because of 2 checks in the amounts of $15 and $20. That is highway robbery. I do not have a lot of money and I really try hard not to overdraft, but with my limited income because of retirement. There must be a limit on this practice of taking money in the name of bank fees. This time it is $300 because of a $50 check and a draft for $50 that did not make it. Please tell me this is illegal. I have direct deposits coming in monthly.


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Wow, I've considered changing banks for a while but really didn't want to deal with it. After today however I'm over it. So you have a "system malfunction" on payday so my direct deposit that happened at midnight last night isn't there. You don't answer or return phone calls and when I go by the branch I get no answers. Now it is 3:41 in the afternoon and I have no money, I guess I'll tell my kids it's cereal for dinner because the money I worked so hard for all week isn't there because of BB&T's "system malfunction". I'm sure they are all knocking off right on time today too.


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Let’s first start off by saying, "DONT BANK HERE. You’ll save yourself the stress!" The online system and the phone system has been down for the 2nd day now! There is no way of finding out your balance or anything unless you go into the branch which is time wasting because even once you go into the branch they take forever and they are unprofessional! This is not the first time the system has been down. One day I went to 4 ATM’s at different locations and they were all down! They don’t email you to let you know anything! They don’t post your ACCURATE transactions! Don’t bank here. I would close my account today but I need my bank card for Uber but tomorrow I will be closing my account!


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As I write this on 2/23/18 at 10:15 in the morning all avenues to access BB&T accounts via web, phone and ATM are down. This is the worst experience in banking I have ever seen in my 58 years. Feed the squirrels, crank the handle, do whatever it takes to keep your antiquated system up and running. These folks are behind the times.


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BB&T for the last 4 hrs in my area have reported the website down, mobile app and phone automated systems are down. They are not saying anything, not providing any updates or anything. It's just amazing on the day that the tax deposits went in they are having systems issues.


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Disgraceful that their phone menu does not even have an avenue to talk to an actual human being... I am so mad about this that I will be finding another bank to deal with my home mortgage! Really BB&T not cool, I will tell everyone what a joke you are!!!


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Recently financed a vehicle thru BB&T, called for a pay off to move the note to my credit union. Good luck getting a person to answer. They will not give you a ten-day pay off over the phone only by mail. POOR CUSTOMER SERVICE, RUN DON'T WALK AWAY FROM THIS BANK. They will only send by mail so that they can per diem you and get that last bit of money from you. Even if you sign up online and access your account you cannot get a payoff from your account info. This is by far the worst experience I have ever had with a financial institution!!!


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Each time I have tried to pay association fees at BB&T it has taken 15-20 min at the window and inside the bank as well. I don't and won't bank there ever. Just need to pay association fees without taking my entire lunch break to do so.


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Time is worth money and that goes for a future customer. Clueless branch manager and staff in opening an account. One hand did not know what the other was doing. Instead of giving them fancy offices and name plaques, possibly hiring staff who know basic banking and computer skills might do a world of good. Bermuda Run branch horrible and Clemmons branch no better. Find skilled labor and pay them accordingly. You not only lost me as a potential customer but also my business accounts. Very happy that I now found an excellent bank that listens and has skilled staff to take my transactions.


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I was questioned by Deanna ** an employee at Nicholson Branch Bank in Independence about being on FMLA because she heard that I was off work from of a co-worker who was a relative to someone who sat next to me where I was employed. Apparently, they have no privacy act in place with their employees. That is a severe violation of my privacy and she should not be discussing my private or work life to anyone. I highly advise changing to another bank since corporate won't do anything with this big mouth. Seriously, don't she have anything else to do at work except for gossip. Stay away from BB&T if you want your privacy invaded. They also use this as a selling tool. Get your information and try to shove their services down your throat. They are a sinking ship. Do your due diligence. I closed all my accounts with BB&T.


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I changed to BBT Bank partly because the company I work for uses the bank and were offering a promotion and also because I am moving to NC where the bank has a strong presence. I have had accounts there for several months now and started to experience some odd things happening, things that I had never come across in years and years of banking at B of A and Suntrust.


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Worst bank ever. Can anyone tell me if it is legal for them to charge $8 to cash a check that was on their bank then wouldn't cash a check that was on their bank. I could understand a check that's not on that's just they said. Had to have the guy that wrote it to me to come out and tell. Cause him a trip out. That's not the first time. I recommend everyone stay away from that bank. Nothing but trouble every time I’ve been in there.


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I don't agree with their overdraft fee practices. They take as much overdraft fee as possible. They will take their time to post a transaction even though you have the funds and keep a positive balance on your account. They wait for an opportunity for another transaction to go in so that your account is negative. At this point is when they decide to post your early transaction so that they can charge you for two overdraft fees. It happened twice to me now. I have been a loyal customer for many years, but no more.


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I have been with this bank briefly and I’m not happy at all. I've never been with a bank that takes days to post transactions. I keep a tight eye on my account but since I’ve opened this account I’ve paid over 8 overdraft fees. I’m not understanding cause I’ve banked with Chase and BofA and have never had this many issues with overdraft fees and transaction being there and then not there and then reappearing. Like I wish I could say it was me and first few times I thought it was. But I’m doing nothing different than I did with previous accounts. 


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The reason I first loved BB&T was because they did not rearrange your transactions to take the largest bill out first like their competitors. This all changed in 2017. Now they rearrange your transactions so they can take as many overdraft fees as possible even though you had enough money for 9 out of 10 of your transactions. They also hold "Previous Day overdraft fee" for weeks! When you call to complain they give you the classic "well you should have a ledger and keep track of your account". As soon as my tax return is deposited I am canceling my account. I am SO disappointed. This once amazing company has become greedy and robbing its loyal customers blind.


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I went to close my account, the agent advised me to take out as much as I needed but wait to close it until I switched everything to a new account. They charged me $12 a month for 8 months until I realized it! They 100% didn't tell me if I didn't leave $1500 or more in it then I would start to be charged monthly. Such a sneaky way to rob people. I used BBT for almost 10 years, but I will never go back.


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Refused to give me a 10 day payoff, refused to give me my lien release. I am done. I will make sure they will never get a referral from me! I want my lien release sent to me, it's not anyone else's! Why are you sending it to my job who had to call and get the payoff because I would have had to wait 15 days.


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The online banking system is horrible. I am constantly having to change my username and password. It tells me that my password is incorrect and to call the bank to unlock the account. I wait on hold for 30 minutes for them to unlock the account. I log in one time and then I'm locked out again. I'm so, so tired of this happening over and over again. I'm looking for another bank.


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I wish I had read the reviews about this bank earlier, then I would not have to deal with this. Long story short and I was charged overdraft fee twice because their really slow system. All the money is there, never one cents short, I swear. While they were already charged me $36 first time, I called and they told me this is only one time courtesy refunded. The Representative told me, "I have already made a reversed fee to your account". While on the phone with her, I checked my online banking. I told her I have not seen any changed. She told me to log out and log back in to refresh the system, So I did. Nothing changed. She said it 's already in the system, she already saw it on her monitor. 


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I am a BB&T customer and have been for a many of years. I have never had real issues with this bank until the chip enabled changeover of the atm machine was put in at my location. I am a server, and am constantly making cash deposits on a daily basis. My issue is that the atm is non-functioning 80% of the time leaving me unable to make the deposits that I need, then charging overdraft fees. The new maintenance fee just seemed to pop out of nowhere and it falls on different days of the month keeping me guessing which day it will be coming out. I am just not a happy customer anymore and looking for a new bank.


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If I could give this bank negative stars, I would. My account was hacked from out of state. BB&T allowed the hacker to keep making charges over a two day span putting my account into the negative. When it was all said and done the hackers charged over $1000. BB&T response? Tough luck. I am a single mother who lives paycheck to paycheck. Every penny I have in this world I entrusted to BB&T. Now I have to wait up to 20 days to "possibly" get my money back. This means I do not have money to pay my sitter, my car, my rent, buy food for my 3 year old, etc. With no sitter I have no job. With no job... etc.


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Recently I opened a new bank account with BB&T. I made two deposits one in cash and one with a money order. The money order deposit was made on 1/12. As of this date 1/16 I still don't have access to the full amount of this deposit. I was told that since Monday was a holiday no postings occurred and I would have to wait until after midnight to received full access to this deposit. In the meantime the bank manager will not return calls to discuss releasing funds. This local bank is located in the Dunn Loring area in Vienna VA. If I had known this would be so complicated to get access to my own money I would have never opened an account with BB&T. My advice stay away from this bank.


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This is a bank kill you with overdraft fees and doing very bad business practice. Sad part is our lawmakers allow them to charge whatever they want from customers whenever they want, nobody to regulate those charges they put on consumers. My experience is I had $140 on the checking account. I made a payment using my debit card for $127.00 expecting to cover the amount. Then same day evening I made a another payment for $23.00. Bad part is I got $36 overdraft fee twice. One for $127.00 then the another for $23.00. When I call them back their explanation is both payment came same time. Go and figure it out. I have no words to explain more. Beware of this bank. Looks like bunch of crooks working in the back office. I hope somebody come up with class action lawsuit against their overdraft policy. I am more than happy to share my experience with them.


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We opened our account at one branch in FL and had huge problems for the branch putting in the wrong address in both accounts. It was beyond frustrating but fixed with a different branch in the same city. Using the second branch, we had a wonderful experience locally for 3 years. Hurricane Irma destroyed most everything we had so we returned back to NY. We had very little problems but opened a different bank there as the closest BB&T to us was in PA (Shavertown). We received a large wire transfer from a property of ours in Italy into this account and were using it to purchase a home and literally everything you can need for a home as we were staying in a motel until we could find a home and close.


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Today is Jan 5, 2018. Between cold weather and some things breaking in my home my accounts have dwindled a bit. I have always and still do keep a very good eye on my accounts. I check every day sometimes multiple times a day depending on where I swipe my card. Over the past couple of days I kept a very close eye as I was very close to over drafting but kept my checking in the positive. Last night (Jan. 4, 2018) I checked my accounts and still seen a positive number. Wake up today and check to see what my paycheck was and find out I have 4 in total overdraft fees. First dated on the 3rd and then 3 more got tacked on to me on the 4th. If I would've seen the first one I wouldn't have spent what I did when I did on the 4th.


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I overdrafted my account $40 last Thursday just to have gas and food to payday. Mind you I only had about five left. Just a little person, (don't make a lot) and I went to check my account this evening because I have direct deposit (set up to be paid tonight). Find I have been charged 8 overdraft fees of $36 a piece. I'm sure they rearranged my transactions just to get every bit they can scam you out of. Then they tell me they can only refund $36 of almost $300 they took. All they said they could do was set up a case file and send it to someone higher up who could easily just say no to refunding me the majority of my paycheck. Pending transactions my **, my BB&T app knows exactly what I have in my account in real time, but they can't give my hard earned money back on some ** pending excuse? Do not bank here, the whole thing is a scam. THEY DO NOT GIVE A DAMN ABOUT THEIR CUSTOMERS, JUST WHAT THEY CAN TAKE FROM YOU.


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The company is garbage. When they take payments auto withdrawal from my checking account, they put it in an escrow account. They leave it there until the payment ends up late and then they charge me late fees. This company has rude and uneducated individuals for customer service. I'm so sick of this company. They should not be in business. Because of this my credit score has dropped badly and I can't refinance and go through a better company.


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If you are looking for the worst customer service team in the mortgage/banking business, then BB&T is your bank. For the Records. We both have a credit score of over 760. We were putting down 40% (money coming out of one of our accounts in the BB&T bank). We were buying new construction home. We had more than enough money in the BB&T system to cover the mortgage balance two times over. That said, we spent: 6+ weeks of watching them drop the ball, 6+ weeks of broken promises. 6+ weeks of doing the same exercise over and over again, 6+ weeks of listening to them passing the buck, 6+ weeks of rescheduling movers, painters and having to delay the sale of our home (so we were not homeless). 


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BB&T bank took over for National Penn here in Pennsylvania and it has been a disaster. We were with National Penn since 2009 with all of our personal and business accounts. The branch managers don't have a clue what’s going on, only corporate controls everything. The fees for every little thing are outrageous. They are looking to steal and rob their customers with fees. This bank is a scam and in 2018 I will finally shred this institution, by the way who has come into the state of Pennsylvania and is doing business but is not governed by PA Banking Laws. This outfit can do whatever it wants in this state. Shame on you PA for letting this bank steal from PA residents. I'm sure someone on a yacht or vacation home is literally laughing all the way to the bank. STAY AWAY FROM THIS BANK. IT WILL BE THE BEST BUSINESS DECISION YOU WILL MAKE.


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Charged me $110.00 for a $19.00 mistake. Call the bank 2 times to talk with customer service with no satisfaction...just excuses. Very dishonest, computer clears charges before deposits to maximizes NSF charges, does not care about their customers.


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BB&T is the absolute WORST bank that you can bank with possible. I have banked with other organizations previously and have NEVER had an experience like the one I have had with BB&T. This is by far the most underhanded, unprofessional and unethical company I have ever dealt with!!! A company has several unauthorized charges on my card. They have let the company take out thousands of dollars out of my account which ended up in me being charged tons of unauthorized overdraft fee on my card. They have refused to refund the charges and will not stop the unauthorized charges on my card.


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This is a horrible bank. They made changes to our account that created service charges that we did not agree to. Their banking system is a mess. We closed all our accounts with them. We closed our home equity line of credit 8 months ago. However they never took the lien off our property. Now we are trying to get another loan from another bank but we can't close because BB&T still hasn't taken the lien off. It's been over a week and no success. Unfortunately we may have to sue the bank to get them to correct this matter. What a mess. DO NOT BANK WITH BB&T. YOU WILL REGRET IT!!!


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We were getting ready to close out our checking acct. @ BB&T and I had checked the acct. online early one morning and noticed we had been charged an acct. maintenance fee. I called the bank and was told "our statement had been pulled" on the 18th of the previous month and that there had not been any direct deposits to the account since then and I was calling on the 19th of the current month. Well... a direct deposit had gone into the account on the 20th of that prior month from soc. sec., which was just 2 days after the beginning of the new month for the bank, but, and I still don't know how they managed to discount THAT deposit, but they did! We got charged an account maintenance fee of $10 and I could not close out the account until it was paid. Very poor business if you ask me. Would NOT refer anyone to them. Worst interest rates anywhere around also! No wonder they are one of the largest banks in the country!


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I hate this bank and have since the moment they took over my old bank that I had been banking with since literally getting my first job. For the minor annoyances, let’s start off with: they use Visa instead of Mastercard. They sent me a letter saying that because my account hadn't been used in a while that I had 90 days to do something to activate it or they were going to close my account. Now for the major annoyance: When they bought out my old bank, I was enrolled in online banking, just so I could see my account balance. Upon them buying out BoK they sent everyone a letter saying that everything would stay the same. That was a lie.


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I recently received a post card alerting me to 2 overdraft fees of $36 each. I have text and email notifications set up as well as my accounts are linked for overdraft protection. I figured this must be a mistake. In addition my local branch usually calls if something is coming through that would cause accounts to go in the red. So again, I figured this must be some mistake. I log on to my account to find another $180 in fees that have been charged! I called and the customer service department. The representative tried to help me. She said I had no notifications set up! When I said that I most certainly had them set up I was told, "Well you must have deleted them." No, I would not delete something like that. She then said, "let me put it in the calculator to see if we can get those fees removed." 


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My nightmare began about three years ago from today, 10-19-2017. I first received this notice from BB&T that I had late/overdraft charges to the amount of 500.00 on my mortgage. I inquired at my local branch, and they gave me a phone number in Greenville, S.C. They also curtly informed me that the local branch could not assist me, since mortgages were handled from afar. When I called the number, this man answered, who passed me to this woman, who passed me on to three more people. The last one was a man. This man told me that he wasn't seeing where I had any overdraft charges added to my mortgage, so I figured that the issue was resolved. A month later, however, I received a letter informing that they were still active.


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I have been with this bank since they bought out Bank Atlantic. Never have I had a problem till the other day. I deposit my check into my account and the teller says there is going to be a two day hold on the check. Never happened before so why now? She argues with me so I tell her I'm calling customer service. Doing so, a representative says my funds will be available by 6:30 am the following morning. Well they weren't. Back on the phone with customer service the next morning and they can't do anything about it. Only the branch can. I will be removing my funds to another bank as soon as they are available and never refer this bank to anyone!


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If I could give negative stars I would. This bank has a $135, yes, one hundred thirty five dollars, interest in my house with an equity line and when I come in to get an insurance check endorsed for a roof they make it as difficult as possible. The manager is on lunch every single time I come in and this is the THIRD time!!! When my husband asked her about coming in on a Saturday when the branch is open she said "Well, I may not be here, I have a personal issue to handle." Unreal! And of course NO ONE else that works here can do anything.


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I've been a client of BB&T since August of 2016. Recently, I have been tight on money. I decided to finally overdraft my account in order to pay for my siblings to go on their first field trips (they're in elementary school). BB&T charged me a $36 overdraft fee not once, but twice. I called and tried to get all of this sorted several times, and noticed my bank had once again had money taken out. I have been charged $2 per phone call I've made with them, plus another $36 overdraft fee because my account balance was negative for five consecutive days. I called and tried to get the fees waived, but they only allowed one, and won't allow another for two years. I recommend finding another place to bank completely, unless you're trying for savings.


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I am now join the long list of people who are getting ripped off by these overdraft fees. I open my account literally 3 weeks ago. Because one direct deposit did not go in on a Friday. They actually got my online username Wrong by adding an extra number that I don't use and I couldn't set up the parameters once I was told what was going on. I then had a returned check from someone that wrote me for $109 which they never told me it came back so all the transactions that I did for that hundred $9 was now being charged at $36 a piece. So a deposit of $272 was eating up and charges on top of that another $290 in fees. I am now taking my complaint to a TV station Wavy TV news on your side which investigates complaints like this crap. I will post who I'm talking to and get their email and if anybody on this site wants to join the complaint I will have it displayed here hopefully in a couple of days.


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I've had a couple of savings accounts for several years for my kids at BB&T Bank. I have money direct deposited into each account every month. The accounts were considered "dormant" because I haven't withdrawn any money from them. BB&T charged me $7.50 per month for each account without my knowledge. In my opinion, depositing money should make the account active and I feel it is an unfair practice for these fees. I have respectfully requested my money back but seriously doubt I will get it. I closed both accounts and moved money to another bank. Ridiculous!!


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I have had so many negative experiences with this bank from extreme long wait periods on the phone for someone to talk to or problems with merchant account and agents lying and giving inconsistent information, never calling or emailing back when they say they would. Placing holds on large check deposit amounts which causes them to default. Double charging on overdrafts and they resist paying back where long amount of time is spent on the phone trying to get it back to a point where you may say "screw it, or just keep it" out of frustration. Just stay away from this bank and remain happy.


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Very horrible banking company that does not stand behind its customers, they post my paychecks and money in a late manner that has cost me overdraft charges and sometimes my money doesn't show up for almost a week!! Also ATMs are always down or malfunctioning! Beware of this bank like the plague!!!


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I brought some Series I Treasury Bonds into an Austin, Texas branch, and they had no idea how to cash them. They began the process by pulling up my account and stamping every single Treasury Bond with a date stamp. After that, they phoned into their assistance line for guidance and had me fill out the backside of the bonds. Once all the bonds were completely filled out and stamped they told me that the bonds could not be cashed until they held for 365 days. That was fine. What bothered me is that they had already prepared the bonds to be cashed, and had me stamp them and fill them out before they actually knew how to cash them. THE MANAGER said, "here's the number to the Treasury Dept. You will have to call them to get this fixed", and did nothing to rectify the situation.


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Never bank at BB&T. I’ve banked at BB&T for almost 3 years and today. I received the worst banking experience in my 41 years of life. On August 29, 2017 at 6:00 PM, I deposited a check into the Oxon Hill, MD ATM - a $3,000.00 personal check from Suntrust bank that was a personal loan and I admit I had a negative balance of $119.00 in my account. It was at 6PM and the bank was closed but I knew from past experience that it would clear the next day. However, I’ve never deposited this large amount and not ever from the check writer before and I never had a negative balance while depositing a check. This time around, I chose to use a bank near my local neighborhood (in the wrong side of town apparently) and not near my job where I have a personal relationship (the right side of town). But I never thought twice about it.


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Absolutely awful service at this bank. They acquired National Penn Bank, which I banked with for 9 years prior. I've ran several hundred thousands of dollars thru it over the years, had their credit cards with 25K limits with them (that are now down to $5,000 and $3,500 respectively...) since BB&T acquired and switched it to their "bright" credit card. THIS takes the cake though. Grandma Jeanie passed away and left me a substantial sum of cash.


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Pet peeve is receiving boiler plate answers to online questions. It's as if they don't even read my question. BB&T's computers isolate one word I used and give answers accordingly.


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I was a victim of an employment scam wherein I was issued a fraudulent check. I was able to provide my bank with the details of issuer and other pertinent information. My bank was able to recover the money that I paid out from the check and refund me the money. I was truly thankful for the efforts of BB&T's fraud protection program as would have lost over $2,700.


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BB&T's overdraft fee system and the amount of time things take to clear the account suck. They usually have no idea what's going on when you call them for answers.


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Our local BB&T branch bank is very strong customer service. They have always been able to solve any problem I have had. We have been with this bank 21 years, and have been pleased.


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This bank is awful. I had a checking account - I just requested for it to be closed. I accidentally used this account to pay a bill online. (I have another account I should have selected) Because the money to cover the bill was in the other account. This past Monday the charge went thru. I am told and was returned -unpaid by BB&T. Still no alert was on my dashboard showing the pending charge. On Tuesday I received my text balance alert which was a positive balance. On Wednesday I received my first email saying I had an overdraft fee. Upon calling the bank I was informed of the payment I made on Monday using the wrong account.


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My wife and I keep between 5k-10k in a checking account with BB&T for the past ten years, we also have a saving account that pays pennies each month so we had not added anymore to the savings. BB&T then hit us with a $7.50 charge for dormant activity saying that after 24 months it is their right. Not once, except maybe in the small print ten years ago when the account was created, were we notified that this was their right. The banker assigned to us won't even return a email or telephone call. Needless to say we are closing all our accounts with BB&T and feel everyone should know of this. BB&T is far from the friendly farm bank created years ago in Whiteville, NC. They strive for their own greed to be a big bank. Please share with your family and friends this poor customer service.


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I arrived at the ATM at BB&T. I deposited my cash of 400.00. The ATM shuts down, suddenly, and takes my 400.00 in to the machine. The ATM does not give me a receipt. I called the 1800 number on the ATM machine and explain the situation to the customer service representative. The customer representative didn’t seem to care. He stated that my money would deposit into my account within 24 hours at 6 am. I waited until the next morning. Of course no money was deposited into my account. I had bills to pay and couldn't because BB&T’s ATM decided to scoop my funds in their account and not credit my account according. 


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I should probably start by saying that I, myself, have worked at a local bank in New Jersey for quite some time. I am also a business owner and have been trained extensively in customer service. BB&T on Garden Road, in Finland, New Jersey has the WORST customer service possible. Shawn ** and Rodney (not sure of the last name) Are the rudest people in customer service I have ever met. It's a joke that Shawn is the "manager." My fiance did not have a check with him, so he asked a teller for withdrawal from his account that had about $5000 in it, instead she made the mistake of withdrawing from an account without the funds and overdrawing the account. Okay, no HUGE deal, right? Stuff happens. 


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I am so disgusted with BB&T and would not advise anyone to get a mortgage loan or home equity loan from BB&T EVER. I have had nothing but problems with them since getting this. Now I am on SSN only and this has been one hassle right after another. Every time I call them about the issue, they give me a different answer. When I make a payment and want to apply it to principal only then they want another payment in addition to what I am already paying which is more than what they say I owe for the month. Over and over again and they keep adding late assessments because they said I wanted my payment to apply to principal... How stressful, in 3 yrs I have been made a widow, diagnosed with Leukemia and lost my job due to a RIF...


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I have a BB&T credit card. I was notified that my card was compromised. After a detailed discussion about the charges I receive a call from customer service about a survey I filled out. I find out at this point nothing is done and I have to redo everything again. This BANK has the worst CUSTOMER SERVICE, I am going to cancel my service with them. Stay AWAY from this INCOMPETENT BANK.


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In January I received a refund for a Cuisinart food processor from Amazon and the same day I called about this food processor they said they would refund the $147.00 and it would take 3-5 business days for my bank to make this transaction and show up on my statement. Well, I am not good at all at following up on things because I trust people way too much to do what they say and to resolve any matter as thoroughly as it could be. So I did not check on this for several months. Anyway, when I did the bank said they never received the $147.00 into my account from Amazon.


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Two months ago I had called to receive my 401k benefits, which was a $10,000 check!!! It took TWO MONTHS for them to even send me the check. After the check had been sent the idiots misspelled my address and apartment number after I had SPELLED IT CORRECTLY FOR THEM!!! Then they were forced to overnight the check which took them FOUR DAYS!? So how was it overnighted if it took FOUR DAYS? I will never do BUSINESS with a lying, scamming company like BB&T EVER AGAIN!


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Whatever you do don't do business with this co. 1st I wanna say after my 94 year old grandma been with this co. for ages they forced her to close her acct. Every chance they get they're trying to manipulate the system. Reorganizing transactions and doing things that make no sense just to get an insufficient fund fee. This bank is garbage.


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I actually had two separate experiences as a BB&T customer... One more awful than the previous. Several years ago I was running my own small business, and being a fairly "local" bank with several branches in my area it seemed like a solid choice to bank with them. However, as my time with BB&T progressed, I became aware of service charges and other "fees" that had not been disclosed to me upfront, nor when I had asked about such fees during the initial opening of my accounts; they just began to appear on my accounts.


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Today I had to call BB&T because I opened an account with them on may 30th and still haven't received my card in the mail. Today is JUNE 20th!!! I called card services at approximately 11:30 am. It is now 12:37 and I'm STILL ON HOLD!!! Wth!!! BB&T really need to do something about their hold times because this is crazy. The average person does not have an hour+ to hold on the phone. I am really regretting opening an account with them!!!


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This is one of the worst banks I have ever dealt with in the processing of overdraft fees. They do everything they can to make sure the debit comes out causing fees before a credit is put in. They do not care that their poor business practices are hurting their customers. I made an error and used the incorrect card to make an online payment. The charge for this payment was pending and I have asked the online vendor to reverse the charge, but I took the cash to the bank to make sure it was covered just in case. The charge is still pending but I am being charged $36 for an overdraft charge. When I called to ask why they advised that the pending charge, caused a charge that cleared to be insufficient. 


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I've been with this bank for almost 4 years and after instructing them TWICE to not overdraft my account they have multiple times. I've probably spent at least $200 in overdraft fees because the "many forms of overdraft protection" this bank offers, mean absolutely nothing. So this morning, I log on to check my account and I was charged $144 in overdraft fees which is almost triple what my account went over by. So for the third time, I call to see why it is over drafting after I've specifically instructed them not to and she tells me that she sees where I've instructed them not to but that they can only refund me $72. 


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First off it takes forever to get into contact with them when you want to call them about any information. I had an overdraft of 3.48 and I look on my account that I have a negative balance of -204.61. And no one can help me. This company is a complete joke. I knew this company was a joke when they had me waiting on the phone to talk to someone for about 30 minutes. I will be closing my accounts taking my business elsewhere.


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On 6.13.2017 a wire transfer of $40,000.00 was wired to my account. On 6.14.2017 the wire was approved and I should have been allowed to withdraw money from my account. I along with my 7 year old son went to the Campcreek BB&T branch to withdraw money. The teller looked upset. As I was approaching her she never smiled nor greeted me. I informed her that I need to withdraw about $39,000.00 some odd dollars. She then picked up the phone and called Jenny ** whom had the teller asking me inappropriate questions like, "Who sent you this money, what are you buying with this money, why did they send you this money, what kind of business do you have," etc. 


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AVOID opening a business account with this bank! After promising that I would have an account with no monthly fees, I learned that BB&T charges you $15 a month to download your transactions! The bank will block online access to keep programs like Quicken from working unless you pay them this fee. It costs the bank absolutely nothing to allow online access, since they have the transactions online, anyway. But you can't download any data, unless you pay them a monthly fee. This saves the bank money of printing and mailing statements, and most banks do not charge such a "software fee" to access your data online. I have half a mind to go into the branch and get a list of my transactions each week; BBT should encourage online banking, instead of charging customers extra to access their data online.


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I have been having problems contacting a merchant that is billing me for services that I no longer use. I get this associate Carlos, who tells me that I have to cancel my card. When I ask him why, since it's obviously one rogue merchant who has a number that is out of service and others on the web are having the same contact issues. His answer was "Well, that's our policies and procedures." I ask him to tell me why. We go around and around but he obviously had no idea as to the why and kept repeating the same answer, and to boot literally said "I'm going now and hung up the phone". Poor customer service. Great job BB&T.


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BB&T makes a practice of calculating debits before deposits to illegally incur excessive overdraft charges. This happened to my boyfriend but not to my account because I did not opt-in for overdraft protection. None of my deposits ever went into pending status because I did not opt-in. That is how you avoid their nightmare theft period. If you have overdraft protection any deposits that you make whether you make them cash or checks will all be considered mixed deposits allowing them to be put in pending status for average of three or four days which means that anything that comes through as a debit will probably overdraft and incur an overdraft fee of $36 each. So by the time your deposits are factored in you will be significantly in the hole. 


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BB&T has charged mine and my husband's account for our son's negative balance when I tried to put money in the account before a check cleared that he (our son) deposited that I felt would be NSF. The bank entered the check wrong (entered as a cash deposit) and told me I did not need to transfer money. That it was a cash deposit (they argued on the call that it was not a check deposit when I stated it was. I was only taking care of this as my son ended up in the hospital, he is 18). The local branch nor corporate would admit their mistake even though I have the documents to prove they entered the deposit wrong and gave me misinformation (because I was trying to keep fees from accruing). BB&T will NOT accept ownership of their mistake or reverse the charges. If I could give them zero stars, I would!


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I had a checking account with BB&T. I had a negative balance on my account that I was in the process of paying off. I was a victim of identity theft and 1,700 dollars was withdrawn from my account at an ATM teller without my authorization or knowledge. I reported the incident to BB&T right away and I was told to provide a police report before they could help me with this matter. I then contacted BB&T centralized fraud department with my report and claim once I obtained it. 


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Tried to close deceased mother's account. I already proved to them I am executor on account and gave them death certificate. I was told I have to hire a lawyer to provide them with proof that I am executor with the same Will which costs about 300.00 dollars. There was only 104.00 left in the account. They REFUSED to close the account unless I paid to have a document that a lawyer sells me. Her will was NOT accepted.


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BB&T, upon merger with Susquehanna Bank, switched over my mom to a checking account with an attached $15 monthly fee. Account has been incurring these fees since June 2016 and I discovered this 2 weeks ago. They refunded 2 months of fees and refuse to do the right thing by an 85 year old, income-constrained, senior citizen and refund ALL incurred fees because "this is our policy and we need to be consistent for all our customers."


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I've owned a BB&T account for just about 15 years now and I am shutting it down. I have moved to another bank because of convenience. BB&T charges you 5$ maintenance fees every month regardless of the amount in your account. Other banks will waive the fees if you have over $10,000 in the account and they can have ATMs across the nation. Since BB&T is primarily East Coast located it's extremely hard managing them after moving to the West Coast. Their phone app only allows up to $2000 in remote check deposits every so many days despite their website stating otherwise. You also cannot make any wire transfers to accounts outside of BB&T unless you have a "business account"... needless to say it was time to drop them.


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Beware banking with them as they don't post transactions in timely manner. Hence, your balance may be much lower than anticipated making you very susceptible to overdrafts. Once you start racking up those charges, they keep all but one. Worst bank and should be avoided.


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This has to be the rudest company I have ever dealt with. Tried to set up online payments for my new truck with no avail. Called for assistance, woman was rude and had no desire to help me at all. I was put on hold twice and finally after 15 minutes I hung up. Nice start to a new relationship with this bank (but they don't seem to care). I wouldn't even give this bank a 2nd chance.


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I love bb&t. I've been banking with them for about two years, and only just recently have I decided that I love my bank. I have both a savings and checking account and a debit card. I appreciate that they always handle my ATM transaction charges! I like using the U by BB&T app on my phone. It's simple to use and you can just submit check deposits through the app instead of having to go into the bank. The app also makes transfers between my accounts really simple. I recently traveled overseas and had no issues with using my card at ATMs in Japan because I called in advance and let the bank know my travel plans.


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I was originally with Nation Penn Bank, so far I have not had personal issues with BB&T on my own accounts today. However today I did have to deal with a situation my girlfriend was having with them. Turns out they charged my girlfriend a total of 9 overdraft fees at $36 and 3 negative balance fees at $8. On her payday she started using her card after the BB&T banking app stated she had funds available. They ended up charging her 2 overdraft fees even before the account was overdrawn. They stated it was because the account was overdrawn before the money was posted to the account. However, the money was posted to the account at 8am and she did not use the bank card until later in the afternoon.


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I had heard stories about BB&T but for some strange reason decided to give them a try. Boy am I so sorry I did. They operate in smoke and mirrors to get fees out of you. Very deceptive. They are in the business of hiding transactions and making everyday banking into some crazy algebra equation. I knew something was up when every time I use their card for gas and do debit they only withhold $1.00. Debit is supposed to come off within 15 mins but it NEVER does with them. They lie on the phone too. Told me I had time to put cash in my bank to cover a check because I had accidentally used the wrong account to pay a bill and then they had returned the check already. LIES AND DECEPTION.


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This bank is the worst bank ever. They are crooks, they charged me 117.00 overdraft on 9.00. And balance from ATM was not correct, Anyone banking here should find another bank as soon as possible!!! This bank is run by greedy crooked, evil people. I'm 70 years old, on SS, a small check each month, but they don't care if they take your last dime. They should be investigated!!!


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I had accounts for my under age children, they didn't make a deposit since BB&T took over and they closed their accounts without proper notification. I realized it was closed when I went to make a deposit into their accounts and they told me that they have a 0 balance... So not only did they close their accounts but they took all of my kids' money and have no answers for me as to where it is or if I can even get it back!!! What kind of bank does this? Where was the notification? Where is the money that I had deposited into my children's accounts over the years??? So basically if you don't touch an account, it can become dormant and they can close your account and take your money without proper notification?! I would think twice about letting this bank handle my money again!!!


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OK so one of my issues with BB&T's overdraft fees is all the banks in my area close at either 5:00 or 6:00 PM. I work a normal 9:00 to 5:00. With that being said it's extremely hard to get to a branch in time to deposit money. With that being said yesterday I tried calling BB&T's customer service line to let them know my auto-deposit from work will hit my account early tom morning. So here is a recap! I went over $-9.50 I was hit with 100.00 fee for a total $9.50!!! My auto deposit hit so I was only in the negatives for around 24hrs. I called & emailed customer service did everything I could to help the situation or stop it from ever occurring. BB&T DID NOTHING to help! Told me, "Sorry I don't know what to tell you, maybe leave work early." LOL I almost fell out of my seat when she told me to leave work early. SMH!! They want you to get hit with these fees! This bank IS THE WORST!!! I need to go back to my old bank!


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Ok. I have been banking with BB&T for sometime now I have two accounts. My banker suggested using the new banking app. For the life of me I can't seem to understand why am I being charged double late fees two days before my direct deposit every two weeks. I'm being told some lame story each time I inquire about my money.


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Phone service is consistent lies with consistently conflicting information and rudeness, even from the telephone supervisors. The automated system shouts out your new pin number when you change your pin to a new pin (UNSAFE, UNSECURE, MORONIC, AND EVIL). Their training is about zero for their phone reps, even for the supervisors which is highly unusual in the banking industry. The wrong information I was given cost me about 3000 dollars. Friends don't let friends bank with BB&T. STAY AWAY. I worked for years as a banking professional. Get some other account somewhere else, ANYWHERE ELSE IS BETTER THAN BBT.


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I had a gym membership billed to this account monthly and I recently changed it to another bank account I have now. Before this, there was a charge from the gym on the account and my account was in the red for a bit and they kept piling on more return fees and overdraft fees even after I changed the bank account on my gym membership.


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First off their fee's are ridiculous! They bounced a check once even though online and on the phone it said my available balance was way more than the check. I was told to not pay attention to available balance never rely on it! WHAT? I also got caught up on debits being deducted before deposits are credited. $36.00 bucks here, $36.00 bucks there, they have refused each time to credit the fee's back! Oh this bank is awful and really needs to be investigated, their practices suck! My old bank "Colonial" was wonderful but then it was taken over by these God Awful Vultures! I'm out of there!


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I have had many problems with BB&T. First of all, I have asked for a new debit card three times and 6 months later I still don't have one!! This is not my primary checking account as I live out of state, but if I ask THREE TIMES I better get one. No word on when I will, I keep asking... Next major problem is that I set up a WIRE transfer. I had to call five or six people to figure out why it was taking a week to go through. I specifically asked each about the WIRE. They all failed to tell me that I couldn't do a wire transfer online and had to sit in a bank to get one done so they mailed a check without asking me. What?! Then they locked me out of my account without notifying me when the wire did finally go through. I have my primary bank account on BB&T account and here's a fun one. You can only move $5k at a time and only $5k every 30 days??? Good luck if you need to get anything done. Nobody knows what they are talking about. I hate this bank.


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After banking with CITI for so many years, I wasn't given the option to switch to BB&T. Since the switch it has been one fee after another. Even though I didn't sign up for overdraft protection they still charge overdraft fees for ridiculous charges, such as Netflix or Ipsy which is automatically deducted from my account. If the money is not there, BB&T still charges $35 for Netflix or Ipsy for overdraft fee. I have disputed so many times with these people however there has been no change or refund. 


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This is the worst bank for customer service. They can raise your escrow account without even giving a reason. And when you try to lower it you have to go through a nightmare. They gave a free checking account for having a mortgage with them. Then they charged me $12.00 a month for maintenance and I closed it. They gave me a BB&T Visa and charged me $25.00 fee even when there was no balance. Had to go into their bank twice to get it off my account. Closed that account too. Being a senior citizen they should have the best customer service. I would cancel my mortgage with them if I could.


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Comcast withdrew money from my checking account without my knowledge. I tell multiple representatives of BB&T and Comcast about this personally and over the phone before 2/18/2017. I am then given a new checking account (due to fraudulent activity from Comcast) and then told to transfer all of my funds from my old to the new account. I do exactly what I was told, meaning that my old checking account had a ZERO BALANCE. Comcast/BB&T already obtained my money for this bill prior to me opening a new checking account. The next day, I am given a $36.00 fee from BB&T. Today I do business with neither and now I do business with lawyers. Have a good day BB&T and Comcast.


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BB&T 'relationship managers' will court you & promise your business the world. Once you sign-up, the party is over, and you're left holding a bag of snakes. Let's start with outrageous fees ($36 returned item fees). This is a terrible problem because BB&T puts onerous holds on all non-cash deposits, well after 6 months of opening! Make a deposit, it gets subtracted from the source account that evening, but doesn't show up in your account FOR DAYS! BB&T is basically floating your money. I had one $20k deposit they put a 10-DAY HOLD ON. This wreaked havoc with my AP & then they had the audacity to charge me multiple NSF fees!


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I have a BB&T checking account with overdraft protection. I recently made a small purchase that overdrafted my account in the amount of $5.88. I also had three other debit card transactions that were previously pending. They posted the three debit card transactions, which after they posted, I still had a positive balance. The bank then assessed me two overdraft fees. I called customer service and asked them why I was being assessed two overdraft fees when at the end of the posting, I have a positive balance. They informed me that the bank deducted my pending transaction for the small purchase before posting the other three transactions. This caused the assessment of the overdraft fees. On what planet is this type of math kosher? 


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If you try and close your account they will come back 2 years later trying to tell you that you owe them money and that it has been sent to collections. They won't be able to give you the information as to what you are being charged for or why you even owe money and won't transfer you to a supervisor. If you go to close your account make sure they give you a form confirming that they closed your account for your records and that no other fees will be applied to your account, otherwise the amount will keep racking up and you'll be in debt.


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We have 3 business accounts with BB&T and for the most part all has gone well for about 13 years. Two days ago we were hit with what the Police called cyber- terrorism. It was a terrifying experience involving threats and blackmail. My first call after the police was to BB&T. The fraud people were understanding as I was very shaky and upset. I authorized the closing of two of the three accounts but did NOT authorize the closing of the operating account as I had to get to Atlanta ASAP to say goodbye to my father who is in Hospice. I already had plane, car and hotel reservations made and would need the debit card when I arrived in Atlanta. The attack happened on Saturday night of a 3 day weekend and the banks were closed today being Monday. The fraud people were explained that I would have to go in person to the bank to get a new card and since the local branches didn't open until 9 and I had to be at the airport by 9.


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I have a loan with BB&T and trying to pay it off early so I am doubling my monthly payment amounts in an effort to pay more towards the principal. Instead BB&T is collecting the same interest and crediting my payments forward, in other words it shows 8 months ahead. I contacted BB&T last month and was told to make the payment on the 17th and it will reduce my interest amount. Great, it worked but this month it didn't work. I called BB&T today and the girl kept repeating the same thing which made no sense to me. I asked her to explain why last month's advice worked but it didn't work this month. She was rude and continued to state, "You're not listening to what I'm saying." She should not be on the CS phone. I will go see the branch manager on Monday to pay off my loan and never use BB&T again.


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THIS ** bank has screwed up my mom's finances in SO many ways! RUN!!! Whatever you do, don't go to this bank! This bank forced my 83 year old mom out of their bank, sent her a letter threatening that whether or not she had her money out, the account would be closed on September 1 of 2016! THEN!!! After she dragged herself out to the branch and took ALL her money elsewhere to appease them, BB&T left the account open with 1 cent in it, and let VA and dad's firefighters pension go into an account that was "closed SEPT 1 2016" according to BB&T's so nicely written letter from corporate office.


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Customer service is awful. Deposit terminal is often out of service or takes the deposit and then doesn't credit account. Recently, my debit card was charged twice for the same transaction and BB&T fraud claim is taking forever. When I call, I stay on hold for 10+ minutes and then get a rep who provides no help. I'm closing my two accounts.


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My sister is a wealth mgt VP and I emailed her asking what would be something good to invest 80,000 in for my neighbor who is 79 and I am her POA. I have tried to ask her twice. This time by email. She tells me she doesn't know. "I don't know her whole picture," even though I have told her. My guess is that the amount of money is so small she doesn't want to mess with it. This bank also did multiple withdrawals for my father who is 78 and has dementia for him to send over $100000 to scammers. We were not aware until my sister (the banker) looked into it. No one contacted my mother who is on the account to notify her that they had suspicions that my father was being scammed. My father told them that he was paying tax money so he could win 40 million dollars. I was extremely disappointed in this bank that they continued to perform multiple transactions without contacting my mother.


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I am the Treasurer for a local church. The church tellers who take the weekly offerings to the bank, put the offerings in a money bag along with the entire deposit slip book and drop it in the night deposit at BB&T each week. BB&T suddenly refused to return the bag and the deposit book until the elders of the church signed a new "Resolution and Agreement for Deposit Account." The money bags were the property of the bank and with that I'm not arguing. However, the deposit books themselves are the property of the church, purchased from a third party vendor with church funds. The deposit book in no way shape or form belongs to BB&T and BB&T had no legal authority to keep them. But BB&T held the books until the church agreed to sign their document. That, to me, is wrong. I asked the manager "What if I had mistakenly dropped my wedding ring in the money bag? Would you keep my wedding ring until I signed your forms?" Worst bank ever!


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Mishandling of long term clients. Attitude from the staff most of the time. I have given multiple proof driver license number, social security number, address information and last payment etc. That is not enough. You are pushed and treated with total attitude and obnoxious behavior. I am tired of being mistreated by this bank. They do not know how to treat their client with respect. I spoke to Samatha who continued to be so cold and uncaring after I gave her multiple information. Only after her supervisor got on the phone and I was mistreated did I get to make a payment on my bill. Why does anyone have to be treated like this to pay their bill.


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My husband and I have owned our own small business for going on 7 years now, and have banked with BB&T and used their merchant services for the same amount of time. We had no problems with them until recently. We had to update our credit card machine because our old one didn't support chip cards. So this past summer, we bought a new machine that is also itself supposed to be PCI compliant and secure. Well, during the month of October, someone was able to gain access to our SECURE machine, which is connected directly by ethernet, and send through over 21k AMEX authorizations using our merchant account. These were supposedly done at one time, almost all swiped (no one has access to our machine aside from my husband and I. We have no employees.). 


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More than 3 months ago we refinance our mortgage with another bank. The first flag was that they calculated our "payoff balance" 2 payments higher than actual balance. Even though we never been a single day late for our payments! That made us bring $1300.00 more to our closing (with another bank) - BB&T refunded us overage 3 weeks later. The second (still going on) they took $2200.00 from our escrow for paying our tax which they never paid!!! Nor refunded to us!!!! We had to bring from our pocket $2200.00 more for property tax to a new closing. 3 months later BB&T have not refunded us for $2,200.00!!! So many phone calls to BB&T. They lied that they paid tax. We called Tax Services and confirmed that they did not (we paid at closing), then BB&T lied that they will refund in 2-3 days, 24 hours... we haven't seen dime yet!!!


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BB&T may have more local access available, but better services can be found for your needs. I have had to find out the hard way that I cannot do an online money transfer from my BB&T savings to my BB&T checking on weekends or holidays. Any other day it is immediate. However, my savings acct can be used for overdraft purposes for a $12 fee. Also, deposits made on Saturdays, before the bank has closed, does not post until the following business day. Other banks offer much better services than this.


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In 2008 my wife at the time went in the Carmel branch in CLT and in a period of 2 1/2 months, forged my signature 14 times until my acct was closed. I did not give the bank permission nor did I give my wife to withdraw my 25000. I saved this money for a very long time and I need some sort of closure. The banker that let her have the money was named Copper. What made me more angry was the bank is blaming me.


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My BBVA credit card account is being transitioned to PNC. Customer service took my call after a half hour wait, then routed me to a phone number that was responding (during business) hours that I needed to call back during business hours. I think this is the worst experience I have ever had with a bank customer service.


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It is really a shame that you can never get someone to help to solve a problem in this bank. I had a car loan with them and I had put it direct deposit for five years there was no missed payment or late charges. They were withdrawing money from my account, when it came to the last payment, they didn't get it directly as usual saying I had to go pay it in the bank. That wasn't on the agreement when I was buying the car. After I paid off the last payment, then they came back after two weeks saying that, there was a payment again missing and I asked them which month and year. They kept on changing different months and years, at the same time I was giving them my bank statements showing payments but nothing was solved from bank manager (who said, she could see the truth but has nothing she could do about it since it is controlled by back office) to different departments. 


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BBVA has to be the absolute worst bank I have ever worked with. In September of this year I had made a couple debit card purchases on the first of the month. They claim it took nine days for these purchases to clear my account (even though on the app I can clearly see that these transactions were already taken out of the account) and then proceeded to charge me with five overdraft fees for very small purchases under $15 a piece. It seems to me they wait until your account balance is low or overdrafts a few dollars and then they let these so-called pending charges go through your account. These are debit card transactions with are instantaneously authorized and should not take nine days to post to your account.


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I will NEVER do business with BBVA again. I had a large balance during the pandemic. I recently paid it off with a $10K payment on July 26th, sent electronically, which took into account several days of interest in the transit time. The payment left my bank the following day, but BBVA put a hold on that payment ON THEIR END and didn't post it on my account until August 10th. During that time, the account racked up another $106 in interest. I called, they said they'd check into it and call back in 4 days. I waited two weeks - no call. I called back. Not only do they refuse to removed the additional interest from their holding my payment, it had accumulated more interest. Such a lack of integrity. I will do all I can to persuade people not to support this ** enterprise.


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I have never seen a more incompetent bank. It is impossible to just make an online payment. Their website hasn't worked in months in any browser and the mobile app gives me a dumb error. If I did not already transfer a large balance I would just close my account. It is like dealing with a bank from a Third World Country.


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Every time I call, I get the same result, I get the apology, and then the statement that there's nothing they can do about it, they refuse to allow you to speak to a supervisor, and eventually hang up on you. They speak with a thick accent, so you and the csr have to repeat themselves often. It's aggravating, and there's so many options out there, PNC may never get to meet the potential new customers that they would acquire from the buyout of BBVA if they continue to not care in the least.


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I just recently took out an auto loan for a brand new car with BBVA. 1st month goes smooth, I set up my account online. 2nd month it hiccups and auto drafts me twice, no big deal - tried to get a refund but was a pain so pushed it to next month's payment. 3rd month comes around, I get auto drafted my payment along with 2 additional payments - called to get a refund and the woman on the other line is confused and says "I don't see a payment for that amount" after she did the world's worst math I'm assuming. I call back to speak with Jorge who is just as confused and lets me know that basically there is nothing to do and the accounting/refund department takes forever. I have already started looking at re-financing my auto loan elsewhere.


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Bought a car from a dealership and they put me with BBVA. Never again. They wanted me to enter my username and password to my personal bank account to allow me to make an online payment. Very sketchy.


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I opened a checking account with them online. They don't have a branch in Georgia. They sent me a ATM pin in the mail. I changed my pin through the automatic service over the phone. I go to the ATM to get cash and it says my pin # is incorrect. Unsuccessfully, I called the customer service department 6 times for assistance. I initially signed up with a different cellphone number but no longer had the same number so they couldn't assist me. After going through all the security questions and verification process, they asked me to "FAX" a copy of my identity and bank card to verify it's me. Per their request, I faxed them the next day. It's been five days. I'm tired of them pretending to help me on the phone.


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I've been with Simple, an online bank under BBVA for years and loved them. Experience with them was fantastic! BBVA randomly took over, so thought I would give them a chance since they were the parent bank and since I loved Simple. Since then, I've had continuous issues with my actual account, randomly charged overdraft fees when I do not have negative balance (OD protection as added just in case). Was told I had to go to the physical bank to add banking features to my account (banks are open same hours I work, so can only go during lunch), wasted my time going to the physical bank as I waited the entire lunch break and was not able to be helped. 


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When they blocked a card they didn't tell me the account would stay open. As if I'm suppose to know everything. They charge $38 Overdraft fee & $23 EXTENDED OVERDRAFT FEE every 7 days. Wish I was at former bank.


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Opting in to overdraft protection just accrued fees for transactions they didn’t cover. Emails go unanswered. I was with Simple for years, happily. The transition ruined everything. The routing number is not accepted many places and because of their transition my established accounts are all considering “new” by other banks ruining my history of long term accounts. I was signed up for paper statements, AT A FEE, by default. What century is this bank from? Closing all accounts and they can suck their fees like they suck wind.


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I’ve had fraudulent charges on my account so they “replace” my debit card. It’s been 3 w 1 d and I still have no way to access my money. The customer service is horrible. I miss Simple. BBVA could care less that I have no money.


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If you open an account online with online banking in mind don't. I tried this and because I don't have a local branch there is no one to assist me. I have tried to get my spending limit on my debit card increased and was told no option was available. I would just have to wait till midnight. Mind you I am trying to pay bills and put a down payment on a vehicle. Before you ask yes I have plenty of funds available. I asked for a form to be mailed for me to sign and was told not an option. I hope PNC is better than this.


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I was originally a Simple customer that was transferred to BBVA when they were bought out. The fees at BBVA were ridiculous right off the bat (one example: there's a $6/month fee if you don't manually turn off paper statements) so I quickly decided to move to a new bank. Turns out, canceling a BBVA bank account within the first 6 months results in yet another fee (!) so I decided to leave the account open until the 6 months were up and just disable my debit cards to keep anything from accidentally getting charged to the account. That was very naïve of me. 


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I deposited a large sum of money into my BBVA account from my 401k in order to cover closing costs on a house. However, when it came time to do an early wire transfer for my home loan I was told they limited Wires/ACH transfers to $5,000.00 per day with a $7,500.00 rolling 30 day time period. This obviously was not going to work. I asked to speak to a supervisor and after 5 minutes was transferred to Rene' who would not provide his last name. He confirmed the limitation and since there is no local branch in Nevada, suggested I drive to Arizona from Las Vegas in order to process the wire transfer on Monday since their banks are closed on Saturdays. This would have been a 4-5 hour drive one way. 


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I was a Simple Bank member, who was bought and subsequently shut down by BBVA USA. After realizing it was too late to close my Simple account before the transition, I was forcibly transitioned into a BBVA checking account. To say they botched the transition is an understatement. Their phone lines crashed, their web servers crashed, and they just generally did not care about their new customers during this time. Calling to close my account took 8 hours over three days in May 2021, and I come to find out now that it still isn’t closed! After calling to dispute the issue, the customer service agent (with a noticeable language barrier) was rude and told me, in effect, that I was out of luck, before hanging up on me. BBVA is just as bad as their new parent bank, PNC. They should be perfect for each other. Avoid at all costs.


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BBVA consolidated Simple and removed one of the greatest financial institutions ever offered to the public. Simple processed transactions immediately BBVA can take up to 5 days to process a transaction. Online banking is a joke. The website and app are a joke. I have had better luck using spreadsheet apps then any of the tools from BBVA. Last time I checked it was 2021 not 1980. Simple supplied tools to easily help you budget and maintain financial stability. BBVA has crippled millions financially and continues to be a failure of a institution. I will be finding a new bank as soon as possible. Worst bank I have ever done business with.


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I had a Simple Bank account. It was recently converted over to BBVA. I didn't have any issues with Simple the entire time I had it. Also, I don't use the account for much. Now that it's with BBVA. I've had 2 issues in about the 2 months that I've had them. One was when I made a small deposit of around $700. It took them roughly 5 business days to clear. Luckily, I didn't really need it right away but on the day that it was supposed to clear there was nothing there. I called them and they said, "Well it can clear at anytime up until midnight..." Up until midnight. I've never heard of this. From any bank. Ever. Usually it's there first thing in the morning. It eventually cleared around 9pm that night. Again, I didn't really need it right away but it's just point of it. 5 days for 700 bucks then on the 5th day, "Oh it can happen at any time up until midnight." Seems pretty crappy to me.


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I had a Simple online checking account that I opened several years ago and barely used. The company got bought out by BBVA and I finally decided to close the account. I contacted to customer service department and they said I had a balance of $10.77. In order for me to receive the balance I would have to fill out a request and answer some questions and then pay a $3 fee to have a check mailed to me, OR if I chose to, I could DONATE the balance to BBVA. What kind of bank charges to return a balance to the customer??? I don't care so much about the $10 but just the fact that they ASKED if I wanted to donate the balance to the bank is beyond infuriating!!


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I am on SSI/Social Security. Last year in March 2020, an SS agent informed me that someone had opened an account in my name at BBVA bank and deposited (and withdrew) $5,000. I immediately reported this to the FTC, the IRS, and the local Sheriff. I called BBVA and asked them to close the account and send confirmation. The phone rep said someone would get back to me via email with the information I needed to submit to resolve the matter. No email ever came. I spent countless hours in their phone system loop, which does not even have an option for a non customer. The first teleprompt wants your account number, and at that time I did not know what the fraudulent account number was. Go through this three times then you have the option to speak to a rep.


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I have banked at BBVA for over 20 years. I always use drive up window for deposits and I have always received a receipt with current balance until today. The Geer Rd branch in Turlock Ca failed to put my balance on my receipt and when I asked for it the idiot teller asked me for my ID. When I called the bank to complain I was informed by another inept employee that I should get to know all the tellers names to keep that from happening again!!! REALLY!!! I could not believe my ears when he said that. I then asked to speak to branch manager. I was told he was “busy” again REALLY!!! I’m going to switch to Chase.


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I was denied a cc because I applied using the first letter of my name and not my full name. I had sent documentation with both full name and initials. I closed acct. and opened at Wells. **. I felt if I were a great customer for six yrs with multiple accounts and outstanding credit. I was offered an invitation to apply for the credit card, yet the reviewer did not approve because I used my initial and last name. I had submitted 4 other documents to support my identity yet I was not approved. I wonder if my race had anything to do with her decision.


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I've had this account for years & never had this type of problem but this is my money & reliability is important. I scheduled a payment of $7000+ to Commerce Bank using BBVA Online Banking. My BBVA account records show they remitted the money on 3/23 and show it as posted on 3/29. Today is 3/30 and Commerce Bank claims they have not received the check. I called BBVA to find out what happened & was told this payment was sent via the US Postal service. WHAT? WHY? All other payments I've made to Commerce via BBVA Bill Pay have gone electronically. Why did BBVA choose to send this payment via the US Postal Service with all of the issues USPS is currently facing. BBVA's poor judgment is costing me money!!!


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I recently paid off my car loan with BBVA. It's been almost 5 months and after numerous calls, being transferred, repeating myself constantly, placed on hold. I still do not have my vehicle's title. They are absolutely terrible to deal with on the phone, the insanity of repeating myself, the issue, the poor customer service, not having my vehicle's title is not acceptable. I would never recommend BBVA to anyone for a vehicle loans. BBVA has hundreds of negative reviews. How they remain in business is surprising. I want my title!


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I received a preapproved offer (instant approval) for their BBVA ClearPoints CC. Didn't need it but figured I'd just go online and apply anyway since it was preapproved. Filled out the usual info like I've done before for other cards and since I have a Transunion credit score of 825 and 830 with Equifax it would get approved like always. After filling out the questions they said they'd contact me by phone or email, fine. So the next day I get an email and they asked me to upload all the following documents:


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To restate the title of this review - apparently BBVA (Babco Bilbao Vizcaya Argentaria) is just another financial giant who cares more about political standing and company image than supporting liberty. I am in Texas and have banked with BBVA since around 2008. They were actually Compass Bank back then but sold out to an Argentinian banking conglomerate years ago. So far things have been okay. I even helped my son set up an account with them when he turned 18. 


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I have banked with Compass for many years. This year got rough for me due to the Covid-19 Pandemic. I’m a Cna and Med tech that works through an agency and my jobs consisted of me going into group homes working with developmentally challenged adults. Well when the pandemic hit the group homes decided it was in the best interest of the residents to just use their workers and put agency on hold which is understandable. Due to losing my Job, I fell two months behind on my credit card payments. I explained to the worker in the customer service department what was going on and that I will pay all fees and balances upon receiving my stimulus money as I’m still out of work. She assured me that would be fine and she would note my account. 


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This is an absolute first in my life. Was issued a corporate check from my employer and took it in to get it cashed. The teller made me wait 10 minutes in front of her window before telling me she wouldn't be able to cash it. I inquired as to why, and her response is she can't verify it in their system. I replied "Verify what? It's your check, the account number should match up and the proper name on the account with your check issuance should be enough." She replied, "Sorry not going to do it." I asked for the manager and he came over and was just as rude as she was about the whole thing. Think about this, a bank who will not honor their own checks from their customers. Not sure what type of scam this is but the Fed needs to look into this.


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I have two big gripes with BBVA Compass Bank. One is overdraft fees and the other is disputes (chargebacks). Sometime in 2019 I received and overdraft fee on a ACH transaction, but I had deposited cash into my account the same day to cover it. The next day I check my account and I there was an overdraft fee for the ACH. I went into a local Phoenix branch and I said I received the overdraft fee, but I deposited the cash the same business day. 


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BBVA has the worst customer service of any company I have ever used! I paid off a car loan with them over 60 days ago and they still have not released my title. Every time I call them to see what the hold up is on the title release I get a different reason from every person I speak with. When I ask for a supervisor they say they are all busy and that one will call me back. 60 days later and I still have not received a call back or received my title release. Hard to believe this bank is still in business. Stay away!


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I buy a truck from dealership. BBVA accepts the financing. It takes BBVA 2 months to finally send me payment information. After I receive information to pay a payment, I pay a payment, through BBVA online. Then I receive a letter from collections, even though I paid the first payment early. I then spend an hour trying to reach BBVA. I finally get a real person but she speaks broken Spanglish, even though I pushed 1 for English. She was really good at interrupting me when I was speaking, not good at listening. Finally I hung up and gave up. My BBVA branch service is just as bad. Excuses like not enough help or changing times or of course Covid. Been at BBVA over 22 years. They stink so bad I have to leave, no matter how bad other banks are they are better than BBVA.


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Worst customer service ever!!! I have been trying for 2 months to pay off my loan. I called customer service and no one can figure out how to process my payment so they transfer me from one department to another before hanging up or send me back to the queue. I have been waiting on hold for hours. When asked to speak to a supervisor they refuse and hang up. Most unprofessional, shady scumbags I ever met. Absolute nightmare experience. DON'T EVER USE BBVA.


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My experience with BBVA over the last few months has been a nightmare. I could never, ever recommend this bank to anyone! I made an honest mistake regarding a balance transfer and what should have been a simple resolution ended up taking almost SIX MONTHS to resolve. Cynthia, the “Client Experience Manager” in Grapevine TX, was assigned to my ticket after getting nowhere with BBVA's customer service hotline. Most of the time I would receive no follow ups or updates, but when I did receive a response, I was either lied to or given a generic response with no useful information. Several times I was told that there would be a resolution “by tomorrow” or “by next week” but then I would receive no further follow up.


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I have had two issues with BBVA. Firstly they changed my mailing zip code on multiple occasions. All of a sudden, none of my online purchases go through. Getting this fixed is like pulling teeth. God forbid if you have to move and change your address, prepare for a 3 week fight. Now this is the kicker, my debt card expires in two days, and my new card won't arrive for two weeks. I called them earlier this month to get the ball rolling on a new card and they refused to help me. Now I will be without a card for two weeks. Did I mention that my child will be born in a few days. I guess BBVA doesn't care.


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Apparently they’ve been rated “Covid friendly” for their response and customer service in relation to the pandemic. I have been a client since I was a child and I am currently in my 30’s. I recently over-drafted once (currently in good standing) and am suddenly unable to make mobile deposits for a period of 3 months. I called customer service twice and it’s a ridiculous built-in restriction of the system. So—if you are in a financial situation where you have recently overdrawn, they keep you from being able to deposit checks to —oh I don’t know—not overdraw again?? I am currently living out of state and have no branch near me to deposit at. Seems really “Covid friendly.”


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Interest rate plummeted sooner than any other online account I have. Closing the account and receiving my funds took well over a month. They even made a huge mistake and sent me someone else's closing check. Complete incompetence.


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I applied to BBVA bank online for new business and personal checking accounts on July 29 and received an email to the effect that it is being reviewed. As I had heard nothing for several days I emailed and received a reply as follows: "Please contact our new products department at 866-617-5503 option 1 to decision your application." I thought this a strangely worded response and would suspect that it was worded by someone whose first language was other than English, and possibly indicating a scam or phishing attempt.


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This is a small bank but excellent in all areas. The staff are super nice and very helpful. The app is very user friendly. Will loan where others won’t. Notary available usually. Highly recommended!


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Great interest rate of 10%. Have to call annually to get a new card. Online website terrible. Have to email them to change your address. Minimum payment percentage double of my other cards. If not for the lower interest rate I would close the account.


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This is a powerhouse boutique bank amongst the big players. Beginning early, a customer's relationship with BBVA grows over time into a personalized experience. The offered services are unique and cost effective, my favorite being the $2. monthly fee for all cashiers' checks. There is always a money expert available to advise or guide me to reach a goal or finance a major purchase. Banking is painless at BBVA.


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I tried to open a credit card account. Surprisingly, you can not do it online. So, I called them and after giving my name, address, ssn, and dob, she said she has to send me a security code to my phone number. I said go ahead. But their system does not let her send it to my phone. So, she asked if I have any other phone number I can give. I said I can give my wife’s phone number, but she is sleeping now (I was away from home when I called) and I can call back. I called back again and this time a guy answered, and he tried sending it to my wife’s phone. Same issue. Neither my wife nor I ever had any problem getting a security code sent to our phones by any other financial institution before. On the plus side, both the reps are friendly. I suggested to the guy that he better let his management know about this issue, otherwise they will lose customers. I mean, what a stupid reason to lose a customer. I hope he does let his management know.


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This is one of the few banks in Birmingham. Customer service is horrendous. They said they issued a new card, didn’t arrive and they stopped old one (been with bank for 3 years) and I have no access to my money and they want me to pay for their lost card. I mentioned I have been unhappy with their customer service and they hang up.


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This is the first bank I've come across that's difficult. I pay my credit card monthly by check and they change & deposit the check but don't update my account & they keep sending me emails that I haven't paid my account. I have to literally show them proof each month that I've paid. It's freaking amazing. I open a checking account, deposit money but it don't show that any money has been deposited. I regret opening account or checking and in process of canceling account. Worse back ever, my gosh!


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Open accounts, 8 month ago. They never pay me $250 bonus, they charged me $50 all kinds fees. They refused to talk to me, keep sending me misleading, fliers in printing. They are worst in USA. Abandon.


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Competitive rates decline much faster than all of my other online accounts. Closing the account is taking more than 2 weeks, I faxed a notarized letter and ID as I was required to do. Phone support for this was poor. Secure mail on website is not acknowledged. This has severely damaged my respect for online banking.


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Opened a savings account. Had to update drivers driver's license then 2 days later froze my accounts (2) no notice, no email, no call. Went to use account and declined. After calling the customer service number hold and them searching for an hour can't help me. Call the fraud department. Call there and again searching then hung up. Call back then searching, "Oh you have to call this mumber." Call that number and nope closed. Go all weekend and call on Mon. "Oh we have to verify your address." What the hell is my license. Know how many hoops you have to go through for a license. And have had the checking for years. Tired of big brother. It's my money and I can do as I please. It's none of your business. Unfreeze this account.


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Nothing is ever an easy fix with this bank and your issue will not be resolved with ONE call to customer service. If you like being transferred over and over again and explaining your issue to three different people who don’t do anything to help you then you found the perfect bank. The branch will tell you to call customer service then customer service will redirect you back to the branch. This is how I’ve spent my week. 


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The car dealership put me with BBVA Compass for the last car I bought. Bank of America sends these payments to them each month. I have made these payments for 5 months, and not one month has been posted timely. I have just given up, and tried paying off the loan WAY early. I sent the loan payoff 3 weeks ago, and guess what... it hasn't been posted either. When I get this straightened out, I'll NEVER use this bank again. Also, It's very difficult to reach a real person, and when I do, they are extremely rude.


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In Feb 2020 (before any COVID concerns), I have $90K equity in my primary home, 800 FICO score, great debt/income ratio, additional rental income, and even significant available credit (equal to about half the equity). We apply for a HELOC with BBVA COMPASS in the Woodlands Texas. Like many other reviewers we entered the runaround game, not replying to e-mails or answering calls, etc. We had to keep calling in and talking to managers and even they would not provide answers. For whatever reason they drug out the loan process 11 WEEKS! They used the waiting on appraiser, or underwriter excuse the whole time. They took so long we had to re-submit income and documentation a second time.


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I have tried to call four times now. The first three times I would get someone who would transfer me then I would sit on hold for another hour then phone would go dead. Last time I called no answer at all. They for some reason have blocked my card and have no access to money on it. DO NOT USE THIS BANK. When you get a hold of someone. They are in a overseas company and you cannot understand them.


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Rude Customer service... sent me to collections for one late payment. Impossible to reach by phone during pandemic. They just hang up on you instead. Impossible to unsubscribe from over the top emails and printed mails (isn't that illegal). Avoid this company like it's COVID!


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This bank is the worst bank I've had as far as I can remember and I've banked with many many banks. I've banked with the following: Chase, Citi, Bank of America, Washington Mutual, Ally, Kinecta Fed CU, Wescom CU, Union Bank, Barclays, Navy Fed Cu, Wells Fargo, and others I can't think of and BBVA is the worst. I am not just saying this or upset at them. Honest truth feedback. They keep advertising their "Award winning" mobile app but that too is worse banking app I've used LOL. I don't know if their upper management is just oblivious to what's really going on in everyday banking, but their bank sucks. I still have their business checking only because I have 12 different tenants paying rent through there, their branch location is convenient for them and I do not want to make it harder for my tenants to pay rent.


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Consumers, please stay away from this bank!!! I started a dispute on Jan 8, 2020, and it was closed on Feb 7, 2020. I went to Ernesto's restaurant in Frisco, TX with my family and I left a tip in cash and I was charged 28.11. That is what I signed AND still have the receipt showing. Our server proceeded to write in his own tip and the new charge showed up as another amount. I called to dispute this with BBVA and they opened an investigation on Jan 8, 2020. I repeatedly told them that I had the original receipt and they continued to tell me that they would contact me if they needed "paper documentation". They never contacted me nor did they gave me an email to send in my paperwork. They "investigated" and on Feb 7, 2020, they told me that they did not have enough proof to substantiate a credit back to my account.


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I've had trouble from the start with my money market account. BBVA does not have a physical location within 100 miles of me, but I signed up online due to their competitive interest and an offer of $150 to open the account. From the start, BBVA drafted my bank account twice instead of once, which overdrafted my account on a Friday and BBVA would not let me access the funds until 3 business days so I had no access to cash until Tuesday next week. Fortunately, I was able to use credit cards. After that, I inquired about the $150 for switching. BBVA had no record of the promotion. After several attempts, they "found" the promotion but told me it was only for $100 not $150. Fine. Whatever.


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I made a routine online purchase using a debit card for my personal account. My daughter received a fraud alert text for that purchase. Two things wrong here-- purchase was legitimate and my daughter does not have access to this account, so I don't understand why she was contacted, unless there was some kind of error in the way BBVA handles our data. When I logged into our accounts online, I saw my debit card was now blocked so no further transactions would be possible until I contacted Customer Service.


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The online banking system is a horrible. I have a checking account with them and use their online banking to keep up with purchases and my automatic bill payments. At one point I was getting my check direct deposit but after 4 paychecks having more than $400 taken from them for overdraft fees I ended that. The online banking does not tell you the correct amount that is available in your account until days later even though it shows both a posted and available balance. Which is why the account was constantly being overdrafted. 


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Updated on 06/30/2020: This is my second review of this Bank, for checking money market complaints see my other review. This review has to do with a 2.70% 1 Year CD with a principal of $10,000. I opened this account online and funded it with $10,000 only to find out that BBVA changed the rate to 2.3%. They explained that their online banking department makes these offers but BBVA Bank is unaware of these offers that their Marketing department advertises. This took a letter to the Alabama banking commission to cheerfully tell me I had no complaint since after writing the letter to them they decided that they would honor their advertisement for my special case and grant me the rate their marketing people sold me the CD rate at.  Now this is not really a Kafkaesque horror story, it's BBVA Bank. 


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I deal with this so-called "bank" at my job on a daily basis. They constantly and regularly debit our deposits and process them like a check rather than crediting our business accounts. The image is a deposit slip... But description says "check cleared", along with a debit to the account(s). Speaking to anyone is a rather fruitless endeavor, as well. Then they have the audacity to tell colleagues trying to make a cash deposit in branch, that they'll count the deposit money later, there's a line. She literally put the money in a pile behind the counter. Umm what?? What kind of bank operates like this?? 


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I am not thrilled that I got an email stating that BBVA (Compass) closed my savings account at my request. When I called the customer service line, they said that the bank closed the account due to inactivity. Nobody ever contacted me. The agent on the other end of the line was just as perplexed as I am. He said that it will be very difficult to re-open the account. He has no idea why they did it without contacting me or why the email stated that I close it. He said that there is a lot of physical paperwork involved in closing an account, none of which I signed or submitted. Nobody knows why. I am keeping my checking account, but will find another bank or a credit union for a savings account. Probably will eventually move my checking account as well. This really leaves a bad taste in my mouth. I am beginning to think that I made the wrong decision in banking with BBVA.


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This is the WORST, most RIDICULOUS credit card company ever. They gave me a credit line of almost $12k but every time I try to use a card, at a gas station or a restaurant it gets declined. I have to call them and spend 20 minutes on the phone, explaining that I'm trying to have a dinner or spend $30 at a gas station. I understand the credit card security. Nobody wants to be scammed or have their CC number stolen. However it gets to a point when I get embarrassed in front of a store clerk or a restaurant owner as though I were a crook, trying to spend $30 on a stolen credit card. It's happened to me at least four times, in a matter of four weeks. 


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Updated on 01/09/2020: I called back a second time in the same day. I get asked a series of security questions. They send a security code to my phone and I give them the code. He says he is going to get my replacement credit card but he needs to put me on hold. I wait on hold for a long time, and then he says he will call me back. Of course, he never calls me back. I first asked for a replacement card roughly a month ago, and they said they would send one but never did. I have been trying to get a replacement card for roughly a month. This is not the first time that I have had trouble getting a replacement card. The bank actually has been OK on other things but getting a replacement debit card is like pulling teeth. Other banks have issued new cards right on the spot in their physical offices, but with this bank, it is necessary to deal with total numbskulls over the phone. I have had it. It is time to get a new bank.


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I have a loan that is paid by EFT from my checking account. I made a deposit on 12/27/2019 to cover the payment due on 12/30/2019. The money cleared my J.P. Morgan Chase account on 12/28/2019, however BBV bank said the funds to pay the installment could not be available until 1/1/2020 and they would charge a NSF fee against me, unless I deposit cash to cover the installment. It was also hard to communicate with the customer service person. I finally asked where it was and he explained the service department is now in Columbia.


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Avoid Home mortgage loan from BBVA Compass bank. They don’t have enough experience in this field and they will create unnecessary anxiety for the buyer at the last minute. Instead go for some other more professional and experienced Bank!


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THIS IS THE WORST BANK EVER! They lost two of my car payments, tried to hit me with a late fee and the customer service is totally incompetent. They can't resolve any issues over the phone. They have to "write a ticket" for every request. During my last call, the csr was a total goon and I could hear a group of people cracking each other up in the background. Awesome. They shouldn't be allowed to conduct business in the US. I am refinancing my loan through a more trustworthy institution. Hopefully this place will be shut down someday or the leadership will be arrested for fraud. One can dream.


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Just like many of you all, BBVA is a fraud! They stated we didn’t have money in the account to cover certain transactions. Which, what they say doesn’t match our records etc. So they say we had so and so balance so we were charged the insufficient fees. I take the info they gave me to do the calculations on my end but nope still does not make sense. They really didn’t try to help or go into more details when I stated my balance from the week to the ending balance. I already contacted CFPB, with my records and hopefully this will resolve my issues. Their banking system is a joke. This bank you really need to stay away from.


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You will have trouble contacting customer service by phone. The website was difficult to set up an online payment. I received a reference number yet the payment didn't go through and they charged me two fees for one payment that didn't go through yet did not alert me to the problem. I spent way too much time on the phone to correct this and the best I received was a "ticket" put in for review of a reversal of the bogus charges they added to my balance. Stay away from this company.


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They get one star because that’s the only way I have to write a review about them, not because they deserve it. WORST BANK EVER!!! 7 years as a customer and I have a thousand stories but, to make it short, I’ll say that if you start working with them what you will really start is an eternal relationship with their call center where never, I repeat, never, you will get your problems solved. Problems that, of course, they create with their inefficiency and that will lead you in a kind of loop to talk to a person, and another, and another. Do yourself an impagable favor and walk out their doors even before you walk them in.


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This bank let someone. Steal my bank account number and charge it to their PayPal account. The transactions looked totally fraudulent but they didn't seem to catch it. I have been at other banks where this would of never happened. They would of stopped the transaction. Now they tell me I have to wait 90 DAYS to get my damn money back. Almost 500 dollars. All of the Christmas money for my 20 year old's Christmas gifts and bill money. What the hell is wrong with this bank. This was not my fault but I'm the one having to go through all the pain and suffering and they don't give a crap at all!


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My daughter had some fraudulent checks produced on her account. We called and notified the bank and after their investigation, they ruled in her favor and was suppose to close the account. After the account was closed they accrued 90 dollars worth of overdrawn charges that were from the fraudulent checks. We have called to fix this matter for months and the customer service rep hung up in our face because we asked to speak to a supervisor. I would tell everyone to stay clear of this bank.


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I have been with BBVA Compass for over 10 years. The first few years were just fine and I was satisfied with the service. However, in the past 5 years my experience has been that this is a Bank not motivated to help their customers and are operating as if it was 100 years ago. Most recently, I sold my home in Texas and moved to Virginia. I went to wire the money from my account for my down payment and was told it was impossible to wire over $5,000 unless you physically came to a branch. Well, there are no branches in Virginia.


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Unfortunately, I experienced BBVA Compass Bank predatory lending and baking scam. After my loan matured, in which the bank's employee lead me to believe this was an open line of credit, I had to reapply for the line of credit or pay the full amount of the loan. BBVA Compass Bank checked my credit (3) hard inquiries, all within 30 days of each inquiry, to renew my line of credit loan. After my credit score went from 721 to 545, I was offered a personal loan at 28% interest or pay the full amount of loan. I expressed my deep concerns to the branch manager, she stated, "I know we've checked your credit a lot but we can offer you a personal loan". I am paying a high percent interest rate to the bank now.


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Although, I love the credit card and its interest rates, there are definitely issues. You cannot change your address online, they require you to send them a private message in order to change, address, phone or email. Every single year, I have to contact them to get a new card, when the previous one expires. This has been ongoing now for 14 years. As well, they keep sending me paper statements. I have opted out of paper statements, via their site and mobile app. Yet I keep getting them. When you send private message about it, they send you the same link with instructions on how to stop them. You follow the link's instructions to a "T", only to find you already have them off. So they are the worst credit card company with the best interest rate, is the only reason, I deal with this pathetic excuse of a bank.


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I've been a Compass Bank (now BBVA) customer for over 20 years, and quite frankly loved their personal service. However, they have instituted a new online banking system that is just horrendous to navigate. First they just deleted (lost) all the EFT relationships that I formerly had established. It's been a week trying to use their system to reestablish that EFT capability... I honestly don't think I will be able to, despite probably 20+ phone calls. Second, while I fully support security measures, they now only allow verification to be done by only one cell phone. All my other banking relationships provide e-mail, hard telephone line, cell phone line, voice recognition options... (AmEx Bank, CIT Bank, Wells Fargo, Charles Schwab.)


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I've spent hours trying to work with BBVA customer service. BBVA agents miscopied my bank account number so 2 payments (July, August)were reversed while I was away on a long trip. Despite hours on the phone trying to solve the riddle. They gave me a "delinquent" status and my credit score went down 73 points! I'm currently hoping they reverse that, and realize it's their fault, but they haven't acknowledged any blame for many of the errors they've already made over months. The buck stops with no one!


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I have never worked with a more terrible bank in my life. For starters, they lost $20,000 of our money for 3 weeks!! Every time I would call they would pass me from person to person and then disconnect the call. When they finally found our money, we told them we wanted to close our account with them and withdraw our money, and THEY WOULD NOT LET US TAKE OUT ALL OF OUR MONEY. It took us 2 months and $50 in transaction fees, 2 notarized letters and a letter from a lawyer to get our money. DO NOT ever use this bank! I cannot stress this enough. Worst and most stressful experience we have ever had with a bank, and their customer service (If you can even call it that) is laughable.


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BBVA (Banco Bilbao Vizcaya Argentaria) - USA is the U.S., FDIC-insured, arm of a Spanish multinational banking group. It is one of the largest (multibillion-dollar) financial institutions in the world. Having ascertained these basic facts and the bank's financial soundness, but with considerable trepidation, I decided to open an online savings (money market) account with BBVA, because it offered the highest APY among those that I could find online. I immediately began to regret that decision and closed the account only two days after it had been opened and my funding deposit had finally become available for transfer. 


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For the last year I hadn’t had any problems with this card- although I found it annoying at times that I had to call each month and “schedule a call back” just to pay my bill because their website doesn’t function properly, ever, and therefore I could never just pay online or through their app. For the last two weeks, I have called early every day. Some days, there is a message saying they are having technical difficulties and to call back another time. Most days, I schedule the callback and have NOT ONCE received a call! ALL I'M TRYING TO DO IS PAY MY BILL!!! I have never been in a situation like this and I do not know what to do. I am beyond frustrated and highly regret opening this account.


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They gave my NEW card info to a debt collector! My husband and I have been with BBVA for 20 years. Recently we fell on hard times, we entered debt consolidation and were told to open a brand new account, with brand new debit cards, and let the debt consolidators handle all debt. My husband signed up with LA Fitness 20 years ago. He has not used his membership in approximately a year, LA Fitness called Compass, and sent the contract, and Compass gave them our new debit card number, where they deducted ALL "past due" monthly dues. Keep in mind, he has not even used this service in a YEAR. I am furious, beyond furious. They didn't even call us! I can't call until 9, but we are closing our account and filing a formal complaint. We are disgusted, how is our money safe? What business did they have to circumvent our debt consolidators? Maryanne ** Tucson, AZ


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Keep in mind that I did not intend to deposit a fake check of $2500 to my checking account. I fell victim to a scam by a fake employment company that told me to use their check to buy the online materials I needed for the job. Being such a large amount of money, the bank put my account on hold for several days for verification purposes. Understandable. 


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This bank has caused nothing but depression and grief. The customer service is horrible. Every time I go in the bank, I'm treated like a criminal, they always no more than 2 reps each bank. Now I have tolerated a lot from this bank but the last straw was when they charged me $75 just to transfer my own money to my own bank account. I'm going to cancel my account as soon as I can get off work.


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I took out a HELOC in 2007. I was married at the time. I got divorced in 2011. After which my ex-wife declared bankruptcy. She included the heloc in her bankruptcy. I have been paying 350 per month since 2007. Since my ex wife’s bankruptcy BBVA has not sent me a statement of my account. I have spent hours at the branch I used to bank with trying to get answers about what the balance is. All with no results. I have had them hang up on me multiple times. This bank is a disgrace.


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If you deposit in a savings account, even with cashiers checks, it might take 10 days to clear. If you try and close your account it might take 15 or 20 phone calls, 6-8 faxes and hours on hold talking to people speaking from a script and they all have different answers to questions. Please don't even think about this bank. I think the federal regulators and the FTC and the BBB should shut them down. I'm leaving NO stars, if it forces me to leave one to post my comment, I will have to do so. This bank is absolutely the worst company I've ever dealt with.


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Payments to your credit card remain “pending” for days despite they were withdrawn from your account. Who is taking benefit out of all this money from thousand of customers flowing around for days? Seems a very borderline practice that probably leads to overdraft situations to customers, so generating issues with your credit scores.


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I was not able to activate new Compass Credit Card by phone because system didn’t recognize my social security number. But didn’t need card since I have credit cards from other banks. But in March 2019 it allowed Amazon to charge new Prime membership to 4 year expired card. I didn’t want to renew it Prime. So I was shocked to get a bill on expired card! I called bank & Amazon. No one could offer an explanation. Amazon more powerful than I thought and Compass more incompetent in handling on allowing charges to an expired card. Whole matter is outrageous!


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Froze the cc for no reason. Told me to send proof of income, ID and residence via email. Still waiting. No way to contact them by email. Phone reps are pathetic. Still waiting to get reinstated after 4 weeks to no avail.


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Thursday, April 18, 2019 BBVA Compass Bank Customer Complaint I am issuing this complaint to the BBVA Compass Bank Corporate Office. I would like to particularly express my dissatisfaction with Teresa at their Fraud Management Back Office. She seems to be operating rogue-like, making decisions or claims without evidence. Neither Teresa nor Compass Bank hold the authority to operate as if they are the IRS or any government entity for that matter. Several people have attempted to reason with her regarding releasing funds from my account. It is standard procedure that when a member closes their bank account the bank issues them a cashier’s check immediately.


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BBVA has been my mortgage loan servicer since 2016. I've had my share of negative experiences with them from mortgage issues to bank account issues to online banking issues. I just hung up with Jorge (hopefully I have the correct name) in the loan/mortgage department. I can honestly say that one interaction can change everything and it did. After being hung up on by a previous agent, he was courteous, professional, resolved my online banking issue (since 2016) and was extremely relatable. I just wanted to compliment this employee as he deserves recognition for his excellent service.


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Once again I had to call the customer service department of BBVA Compass and was spoke to in an unprofessional manner. The young man not only interrupted me multiple times, he also raised his voice when I asked for clarification as to my SSN or Tax ID number that he needed being that I was calling about my business account. He yelled, "I need your SSN number." At that point I chose to disconnect the call. I only seem to have this problem over the phone. I gave the bank a one star because I do not have time to go into a branch routinely.


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We have a business and personal account with this bank for about 14 years now. This bank's customer service is on a steady spiral downhill. This bank has a HUGE turn over in staff. This bank hires young children with big egos to handle your money. I'm assuming it's to pad their bottom line by getting them with no experience. These kids put holds your money without notification (BTW, same business checks deposited weekly for 14 years, never a returned check EVER!!) on their power trips. 


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Let say I would give the a -5 star rating. They are frauds. And they add additional charges to any and all accounts. And get away with it. Bank fraud!!! I have had an auto loan with Compass Bank for 4 1/2 year. This year I traded my car off to a dealership. Dealership sent them a payoff check to them in Birmingham Alabama. They applied the check to my acount. This where it gets crazy...and yes they are crazy.


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BBVA was originally Gainesville State Bank then Compass, then BBVA. Ever since BBVA took over, this banks has become a nightmare for me trying to pay my bank Visa bill. I mail my bill, paid in full, the day after I receive it. November 2018, BBVA says they never received my bill. I called their service center, don't bother, it's in India or Pakistan. Now, I have receive my March 2019 bill and again no payment for February 2019. I mailed the bill on 02.22.2019. I went online and saw the check had been cleared on 03.14.2019. The first problem in November I put off as maybe the post office, but now three months later another problem. Not the post office, since all my other bills arrive on time. This bank has a major problem with their processing centers which is costing people like me money, and not to mention hits on my credit score. I am about to go to my local branch, but I doubt that will help. Customer service at this bank is a big zero.


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I only use my account for DoorDash money and I wish I didn’t. When I cash out I then move my money to my other bank and they charge me 38 for overdraft fees when the account is not negative. I called them and they said, "No it was a charge that happen before your transaction" and that could not be possible because you can transfer funds that is not there. I hate this bank and I can’t wait to all my pending transactions is done so I can close this account.


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Oh BBVA likes to take folk's money. They charge you a service fee that’s they take out whenever they feel like and when your other ** bounces because of the fees they decided when to take out your other stuff bounces. Jan I had 3 NSF fees. Because of that and now this month I have 1. BBVA is the most crooked bank and y’all think Wells Fargo is bad.


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This bank should be under investigation and their ability to have a credit card bearing their name should be rescinded. I had a fraudulent purchase made to my account and the dispute was found to be in my favor but instead of crediting my money they added the purchase again. When I called-which is a joke in itself-I was told there was a glitch in the system LOL and that my money would be credited. Instead of crediting they added the purchase yet again so there are purchases on my statement that were literally made by the bank which I consider fraudulent as I did not make them and the bank is benefiting from these bogus charges. To say that their customer support is lacking would be the understatement of the century. It would take five pages to detail how grossly incompetent this bank is at solving problems and I have filed a complaint with the CFPB but this is such a convoluted case I doubt it will ever get fixed without a lawyer.


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I applied for a 0% for 12 months credit card and got approved for a fairly low balance. Just before the time the third payment was due, I lost my wallet and was scrambling to find it for almost a week. I found it and discovered that my bill was a week past due and immediately paid the amount past due plus $15 extra dollars. They took the late payment, asked me why I was late and told me they'd transfer me to another department to turn my card back on, as it was deactivated.


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I lost my debit card and canceled it and ordered a new one on Feb 4. Said it would be here the 14th. Then the 19th and I waited til the 21st to call again and order a new one. Said it would be here Wednesday and still no card. It's been 22 days total. No one in customer service can tell me why it's not here and even after asking to speak personally with a supervisor twice I evidently never did. I'm closing my account asap and going to Chase Bank. At least I know I'll actually receive a debit card that way.


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This is by FAR the WORST experience I’ve ever had in my entire life! Nobody knows how to do their jobs, they are extremely slow about any and everything! Their phone system will completely hang up on you while being transferred or will time out and hang up! Trash company! They no longer need to be in business! Look at all the reviews! They’re terrible! To save yourself time and energy DO NOT, I repeat DO NOT do any kind of banking whatsoever with BBVA COMPASS BANK!


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I received a letter that I was pre-authorized for a credit card with a 13 month 0% APR. I applied for the card over the phone. The person helping me verified my pre-authorization over the phone and then submitted the application. At the conclusion, he confirmed I was approved for a 10K credit line and an APR of 17.49% after 13 months of a 0% APR. However, when I received the credit card in the mail, the letter stated that I had a 2K credit line and an APR of 27.49% APR after a 13-month introductory offer of 0%. This is incredibly different. When I called to dispute the discrepancy, I was shuffled between low-level support associates who would put me on hold and talk to a manager but would not let me speak to one directly. 


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I don't know who you are, I never made an account with you and never will. You STOLE money from my savings account yesterday through an ACH transfer, and caused me to investigate your company and file a dispute with my bank. You do not have authorization to pull money from my accounts at another bank. I called you this morning at 10:08 AM ET. Listen to the call recording and call me back. You have 10 days to RETURN MY MONEY before the investigation finalizes.


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I recently got a credit card through compass because it offered a 0% interest rate for 12 months and had a large purchase to make. When I went to use the card for the first time on this high, it would not go through. It kept saying chip error etc. Remembering that the promotion also offered a 0% transfer fee, I decided to use my Chase credit card to complete the transaction (which had zero problems letting me complete the transaction). I then called Compass to ask if there was a problem with my card because for some reason it would not going through. They informed me that even though I had a $15,000 credit limit, I was not able to use more than $5000 a day. When I explained to them this made zero sense, and prevented me from using my card for the reason I acquired it for, their answer was simply, "this was done to protect you". 


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The website bill pay page was down for a week. Error message on site said, "Unavailable call customer service." Message on phone said customer service unavailable for over 4 days. After 4 days and holding for almost an hour get someone who doesn't speak English and can't solve problem, gets frustrated and hangs up. They want to go into the account. Unacceptable when the problem is not the checking account. They could not even find my phone number and I've had the account for 20 years. VERY VERY rude and unacceptable behavior. Cannot make loan payments online because THEIR tech support cannot find out why THEIR site is having issues. 


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When I got my loan with BBVA Compass, I set up recurring payments so the amount I owe each month comes out of my bank account automatically. The first 3 months went fine. The amount came out as it should. Then, last month the payment came out of my account twice! It's almost $400 and I didn't budget for that. I called them and my personal bank and it was corrected pretty quickly. This month it happened again! And this time it isn't being corrected quickly at all! They said I must have gone online and made an extra payment (I did not). Now they are saying they need to investigate and it could be 10 business days before I'm credited! I sent them a copy of my bank statement showing the amount came out twice (which they requested). I had to go into my account and remove my recurring payment and my bank info so it doesn't happen again. This is getting old and I'm regretting getting a loan from them.


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Bank decided to close my business credit card without notice. Found out nearly two weeks after they closed it when trying to buy supplies for my company and the transaction was declined. Horrible bank, rude employees, shady business practices. Avoid this bank at all costs!


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BBVA Compass online bill pay... They sent my payment to another place. I closed my account but I got a return your money check. BBVA won't do nothing and owes me. And won't say if I can take this to company I owe... I'm tired of BBVA and their games.


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This bank is the #1 worst bank I’ve ever had. The employees don’t even know what to do. They charge me an overdraft fee every month because they show my available balance obviously wrong all the time because I have a positive amount and make a charge less than what that says and it goes negative. So I add money and they still charge you saying it went negative at 5:05 and you added money at 7:13 like wtf are you kidding. It was your dumb system that ** up in the first place. I’m done.


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Received payoff amount in the mail and called Compass to give us the exact address to mail it to. They never told us that we need a new payoff amount. Found out a couple of weeks later that the payoff amount was not correct and that interest was still accruing. They told us that we still owe $337.50 and interest is added on daily. They wouldn't even talk to us to see if there are any options to assist us. We sent them a check by phone to clear this up, but we feel that they put us between the rock and the hard place because if we didn't send the check the same day then each day would increase the amount owed. We would be paying interest forever.


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Wish I could rate them a 0. Absolutely terrible bank: (1) Lack of care for customers - there was an issue with my mom's account due to incorrect charges from a merchant. They never alerted her and instead made tons from charging her overdraft fees and interest. My mom goes into the same branch every 2 weeks for "personal service" yet none of those idiot representatives who know her by name alerted her to any issues with her account. When I called them out on this, their response was "I just work here" and immediately try to sell her another product.


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Before doing business with this bank think twice! Specially if you are from other nationalities because you will be subject to stereotypes and profiling. I work for a well known company in US as a designer, with a good reputation. I have worked hard for seven years to build up a good credit for myself and I have bank account in other banks.


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So I paid my cellphone bill on 12/07/2018. The bill payment wasn't taken out of my bank on 12/14/2018 causing 300 dollars in overdraft fees! I called on 12/18/2018 and spoke to a representative who stated that I needed to dispute the charge with my cellular provider which I did... So, my cellular provider stated that the date that the charge was taken out was due to a banking error on the part of BBVA and that I need to contact them back! This is crazy, and fraud because BBVA is still claiming that the error is on the behalf of the cellular provider and that they would need to refund the payment. Now, I monitor my account multiple times per day and the funds were never returned to the account nor will they admit responsibility for basically robbing me blind! This is not the first time that these allegations were brought against the company and I do intend to sue to the fullest extent of the law!


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Employee advised me that BBVA Compass guarantees that they have the lowest home equity line of credit rates in the state. I was promised that I would get a 5.75% rate as long as my credit was higher than 740, AND I would qualify for an addition 2.5% off the original rate once the following things were done: Open checking account = -1.25%. Pull out $50,000 of the credit total and leave out for 3 months = -1%. Employee would give me a manual relationship promo = -.25%. Being conditioned to think I am getting a 3.25% rate, I was ready to sign up for the line of credit. The employee sent me a list of items (taxes, paystubs, mortgage, insurance, etc) that I needed to submit along with my application to ensure everything went to plan. I submitted all required documents and signed paperwork on 12/4/18 to allow BBVA Compass to start the HELOC process. I opened the checking account in person on 12/5/18 and deposited $100.


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Had a credit card with BBVA for about 2 years to build my credit. The whole experience has been a nightmare. Their pay online website kept always going down and changing my info so I spent hours and hours over time having to re straighten everything out. After paying off my card months ago apparently they didn’t take full payment and failed to notice me. Dropping my credit score 159 points overnight. Yes overnight! Called their credit department to get it handled but their system so screwed up they have a hard time finding my info giving me grief.


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Beware: This bank requires you to go to a branch in person to close a CD. CD auto renew without promotion rate. I was getting 0.1% interest after the first year. Charges 2% off your balance if you close your CD before it matures. Horrible horrible bank. They are out to screw you purposely. When I want to withdraw the money from my CD I was told I can’t do it online even though I opened the CD online. They told me I had to go to a local branch. I am in Southern California. They only have one branch here and it's 30 minutes away from my house.


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With $200 in primary checking account the bank bounced a $2.00 payment. With $600 in primary checking account this bank bounced $198.00 and $224.00. To add insult to injury this bank charged me the return fees. What the heck is really going on. Is this an institution set up to destroy customers financially. I had to close my primary checking account after the customer service rep kept saying "I see no record of these transactions" however I'm being charged. What the hell. After closing this account I immediately went to Western Union to pay my car note that they bounced 3 times.


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I took out an automobile loan with Compass just over a year ago. Recently, I refinanced this loan with USAA. USAA sent the payoff check on November 15th. This payoff was actually $927 over the payoff amount. The same day, my personal check payment of $580 was cashed by them, resulting in a $1507 overpayment. I called, and verified with one of their representatives that the overpayments were made, and was assured that I would receive a refund within 10 days. Fast forward to Dec. 7th, still no refund check. I called one of their representatives again, and was assured that the loan had been closed, but that the check wouldn't be processed until Dec. 11th. No reason was given, so I asked to speak with a supervisor. 


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I have spent many hours trying to contact BBVA credit card just to make a payment. They have a phone system that hangs up on you if you are on hold too long, so try having them call you back. Not once in about 10 tries did they call me back. The only time I can contact them is when my payment is late and then I can get the collections department in just a couple of rings.


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I got paid 5 days ago through direct deposit. After calling and waiting days I still have yet to receive my money! This is sad. I'm sure you all pay your employees on their payday. I got paid two days before Thanksgiving. It's the Sunday after and I still have no money. I don't know how you are even still in business.


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Adp shows my check deposited 2 days prior but for some reason it don't post on the bank end until the afternoon of Friday. So Friday morning all my auto pay items are denied!!! The privilege pay SUCKS as well. Any other bank I been affiliated with will let me overdraft up to 1000 bucks. This bank refused me at the pump for 15.00 bucks. So I'm stranded on my way to work in uniform on A Friday. All because their Institution is crappy. Btw I used a check for gas that Mon. I received a NSF and return check fee. RIP BBVA. I'm done. Fri. 2 am present funds not in account. My fam & friends out shopping. I work every day looking broke. Thanks but no thanks sis. I don't wanna borrow from you 1400. I can't access until around Noon today.


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Four months ago a fraudulent charge was placed on my credit card. I notified Compass Bank immediately and was told they would take care of it, that I would not be charged late fees or interest until it was investigated. The following month the charge was still on my account, which is a violation of Federal Trade Commission regulations. I called them again and was given the same song and dance, with the added information that they had 90 days to take care of it. The following month the charge was still on my account so I wrote them a letter, to which I received no reply. I also began getting collection letters and have been getting them regularly now with escalating threats of action against me. I called them one more time, but nothing changes. 


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I've tried logging-on my compass credit card to pay balance of $40.00, their annual fee (btw, my credit score was 837 before this incident. So, why are they charging me?). Tried and tried over several weeks, wouldn't accept my username or password. So, I called several times, listened to music, hung-up on me, bounced around. Finally somebody from Columbia, South America took my call. I was explaining problem of inaccessibility to my account to pay but call was hung-up. I called again, and again, Columbia, South America, different person... I explained problem, he waived $10 late fee but I told him to cancel my account. That I wanted OUT!!! 


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I have several credit cards, and sadly BBVA is the worst of them all. They promise rewards, but when you try to claim them, the website it down, and no one answers the phone for Compass rewards. I tried 3 times, waiting 15 minutes, then the line disconnected every time. So, that means my rewards are no available to me. That is fraud. Sounds like Wells Fargo.


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DO NOT DO BUSINESS WITH THIS BANK... Before my dad passed away, he used this bank and was in there every single week complaining about them. His information was compromised and he had to close his account and open a new one. My sister was listed as the beneficiary on the first one and they were supposed to set up the new one the exact same. My dad thought it was set up the same. Well when he passed, they opened the new account and didn't move over the beneficiary to the new account. This caused a delay in having access to his account to pay his bills.


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Opened an account with them after moving to a new area of town and starting at a new school as a HS teacher. They froze my account one week later WITHOUT notifying me. Direct deposit went in but I had no access to it. Was planning on using my first deposit to buy classroom supplies over the weekend. Finally got ahold of someone on Monday. Had to take a half a day off of work during the beginning of school year so I could physically go to a branch and try and get to the bottom of it. 


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Credit Card customer service is the WORST at BBVA. I was on hold for TWO HOURS trying to resolve a fraudulent charge which I reported the day after it happened... yet, SURPRISE... BBVA doesn't have record of me calling and reporting it. So they expect ME to make a payment on someone else's purchases? RIGHT. As soon as this is resolved, I'm closing this account. Consumer BEWARE, DON'T trust these people with your credit cards, Discover and Capital One resolved it in 9 minutes. It takes 2 hours with BBVA. Plus, rude individuals who decide to hang up on you... yeah, that happened FOUR TIMES.


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BBVA is a total rip off. A few months ago I put overdraft on my account in order to take 40 dollars and they charged me 212 for using my debit card to get the 40 dollars. I reluctantly paid the fee and brought my account back to positive. Just 2 days ago I called the bank to see why my account was $4 overdrawn and they told me it was because a $36 from a restaurant that I went to last Friday. Mind you that was exactly one week ago today. Then I call back today and now my account is $80 overdrawn even though I have never used my card since before I spoke with them. They are charging people twice for the same charge and I refuse to pay it anymore. Please email me if you have had similar experiences. I would love to speak to an attorney about our options. This is Wells Fargo all over again.


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These idiots reworked their website, and now require you to give them a cell phone number so you can access their website just to pay your monthly bill. THE IDIOTS DON'T REALIZE THAT EVEN IF YOU ARE SUBMITTING A REQUEST TO CHANGE YOUR PHONE NUMBER, THAT YOUR ACCESS CODE IS BEING SENT TO YOUR OLD PHONE NUMBER EVEN IF IT DOESN'T EXIST ANYMORE! Months later, they still haven't fixed the problem--surely because they make more off of you in interest since they can only take a $1000 maximum payment over the phone. COMPLETE THIEVERY--COMPLETE INCOMPETENCE. Cancel your card if you have one. Don't open an account if you're thinking about it!!!


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Worst credit card company in the country. They offer a 0% interest rate credit card for a few months, like many other credit card companies. But, until you sign up, you don't realize that they don't accept electronic payments. If you pay your credit card bill online, they force your bank to print an actual check and mail it. On top of that, their "system" takes a full week to "process" this check after it comes in the mail. This means that your payment is always late. Once it is even a few days late (mine was 3 days), they immediately close your account and report your card as "closed by company due to late payment" on your credit report. They refused to work with the BBB system to address this, saying that it's in the Terms and Conditions that they have the right to close the account, and so too bad for you.


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Imagine getting a check deposited to your account on the 11th and here it is on the 17th and you have no access to your account. BBVA froze my account because it seemed “fraudulent”. I'm unable to do ANYTHING and they’re advising that they probably won’t have it cleared until after 10 days!!! And they refuse to even release it back to the business that issued the check. I’m assuming a ** woman isn’t allowed to have that kind of money without bankers having an attitude or treating you like a damn criminal.


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Denying me access to my credit information and not allowing me to access my account to delete my creditors in their system, I consider that stealing my identity because I do not know what they plan on doing with my information.


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I have an auto loan through BBVA. It is set up on auto payments. In August they took two payments. First they told me they would refund it in 3 days, then they said sorry, we have to mail you the check. Then they told me I needed to send them proof of the transfer. This was two weeks after the transfer and all they have to do is look a their own records. They have proof of it, then they don't. I decided to cancel the auto pay so it doesn't post in September recognizing that I am not getting my money back, even though this issue put my bank account negative temporarily and made payments to other creditors bounce resulting in fees. I am pretty confident they will hit me with a non-payment fee for September after this... I will never do business with this bank again and I implore you, the reader, to not do so either.


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I got a car and they set up my loan with BBVA Compass. My complain is about my paid off amount. I paid my car off on 8/8/18, so I was waiting for my title to get home. After 3 weeks I started wondering why I still haven't received my title. Well, I called customer service and it looked like I still had a $27.59 balance on my account after I paid it off. This was very frustrating and unfortunately for me I still have to wait another 3 to 4 more weeks to get everything resolved. That's if they remove the charges. Supposedly, the online system was wrong when I paid off my amount and I should've have call BBVA Compass or go to a branch office to get the correct amount. I don't think this is right and their system should be updated. People should trust when they go to pay online.


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I had a wreck July 3rd in which my car was deemed total loss. My insurance cut two checks the following two weeks (I had to complete paperwork before they sent the remaining). The entire time my insurance is working towards paying off my car, I HAVE CALLED BBVA THREE WEEKS STRAIGHT and by week three I finally got someone on the phone. She tells me that my checks never cleared so she gives me an address to give to my insurance which I did the following morning. 


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I deposited my check Saturday. Needed to pay bills. BBVA Compass as a whole was closed and no phone services available. I did my part and deposited my check. The money was good for that check. Had to make payments. The check cleared and BBVA hit me with NSF. I've been with BBVA since 2000. It was Guaranty Bank at the time. 


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I logged in to my banking profile and it's still not letting me add my banking information or change or delete my phone number or make any changes to my account, still not sending me a code. Keeps trying to send text to the old phone #. Keep getting error that "this feature requires a one-time security code" but doesn't or can't text it to me. Their customer support service is worthless. Not sure why I can't set up banking information to pay this account without the security code as it would have to be making the payment not some dumb hacker. That's how stupid their setup is. Not everybody pays or deals off a cell phone. Must say this is the worst bank card I've ever had. It's ridiculous that one has to go through so much trouble to pay one's bill. Hate the fact I got this stupid card!


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STAY AWAY! They are so bad, I wouldn't even give them a rating, but they get a one because I had to choose. I opened a checking account on 7/12/2018 at the FRY ROAD branch in Katy Texas. I had a $1300 check with me for initial funds. I was told by the banking specialist (hahaha) that the fastest way to gain access to my funds was to do a mobile deposit, it would only take three days, so I did. WHAT A COMPLETE LIE!!! The funds had "POSTED" by Monday, July 16, 2018 but they were not available to use. 


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I refinanced with them. Huge mistake. They don’t applied money to account in reasonable amounts of time. Then charge late fees. No matter what you pay you are behind. To ruin credit so you can never go anywhere else. I also believe they know the equity in California and would like to foreclose on my home. I have paid every month. I am now filing with the government for unfair lending and have to get an attorney. Do not do any business with this company.


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I called and did some disputes. They gave me a claim number which is ** and told me I would receive a provisional credit. I woke up the next morning still nothing in my account so I called and was told now I have to wait 10 business days and they gave me two different dates which was the 24th or the 31st of July BBVA Compass is full of crap. I had 192 dollars took out my account. I'm already off work due to a accident and I have a toddler and now I don't have no money till the end of the month. Once I get my money back I'm going to another company.


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Avoid Compass (BBVA) at all cost! They claim to have ability to support international business and customers but cannot even support the US lower 48 states. I've submitted numerous formal complaints and their services and problems remain awful. There are plenty of kind and polite people who work there but the company has little to zero customer benefits that the employees can help with. On that same note 50% of the employees mislead and misinform customers and try to say it's federal regulations on how the bank is set up. 


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I cannot recall how many emails I have had from the online customer service. I live overseas and the worst thing I did before leaving the US was to open an account with Compass Bank (now BBVA). Despite everything I went through on my requirements from operating it from overseas and all the confirmations I got - none of it was true. For years I didn't get mail/statements because their mailing systems couldn't cope with an extra line for another country. I constantly get told by online help to go into a branch and speak to someone and use mobile alerts (despite always telling them I live overseas). The mobile alerts do not work for any other country than US, Canada and Mexico... my debit card doesn't work online despite being told it should... and all I read is bad reviews on this bank. 


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Beware of Compass Bank. I have had an account with them for a little over a year. Back in March my debit card number were stolen and somebody charged $165 to one merchant and $63.96 to another. Compass Bank is saying that I authorized the charges after disputing this twice with police reports. So long story short they will be debiting my account again and causing massive overdraft charges AGAIN. Do not for any reason open an account with them. They do not care about their customers and will let somebody steal your money while it's supposed to be safe in their bank.


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Was hit with three overdraft fees this morning despite having plenty of money in my account to cover all withdrawals. When I contacted customer service, they had completely different numbers than I had on my online statement. I pointed out that when those three bills were paid, I had made deposits and transferred money into the account so that I had a cushion. They claim that my account was already overdrawn when those withdrawals were taken. My records show that I had more than $300 more than was required to pay all three bills. They were unwilling to do anything to help despite the fact that even currently my account is in the green. Tough to justify overdraft fees when the account has a positive amount.


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I was sent 2 different debit cards. One with a PIN and one without, with different numbers. Went to the bank and one was destroyed and the other activated. Was sent to the teller to put in my own PIN number and the new card was blocked. It took the manager 40 minutes, several phone calls and lots of apologies to straighten it out.


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I am here to tell everyone about the ** service I have received at BBVA! This is especially to the location off of Cactus and Tatum. This is absolutely "the worst" bank in the entire country!!! I am here to warn anyone thinking of banking with them to go with a different bank. I was promised a $250 bonus when setting up an account with direct deposit. Well, they hemmed and hawed and kept telling me that they were working on it. It never happened!!! They will bold face lie to you and entice you into setting up direct deposit with them. This is a scam!!! On top of it, charges you make will not clear for days, and you never know your actual balance. I am telling you, don't make the same mistake I made. Any other bank would be better!!! Beware of BBVA!


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I call the company on April 2 and I asked them to please send me a copy of my last two statements because they blocked me from getting into my account. The lady I talked to said that she would do it and waive the fee because I could not get into my account. She told me it would take two weeks to get them. Two weeks came and went and nothing so I called them again on Monday the 23rd of April and I talked to the fraud dept again. And this time I was told that the account was closed and they charge it off and that there were no statements on the account. All I need is the last two statements that were on the account.


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I use the banking system in the last four decades. I was NEVER told that a bank like BBVA can close a customer’s account for no reasons until the day my accounts were forced to close on March 27, 2018. BBVA closed my family account last November and closed my accounts for NO reasons in March. The truth to be told the reasons for closing my accounts were the racism, discrimination, bully and retaliation. I stood up and asked questions and pointed errors that BBVA made to its regional officer, Mr. David **. Not only Mr. ** did not get the answer for us, he turned around to close my accounts and made an example out of my accounts' closing for NO reasons.


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I'm currently on hold for the 7th time today. Nobody I speak to seems to have a full grasp on English and no one seems to have a clue what I'm talking about. I wish I'd checked with the car dealership about which bank my loan would be with. I'd never heard of them... now I know why!! I simply want to access my account so I can see how much interest I paid last year for my taxes. No one can do it. One guy was an ** and hung up on me, another couldn't hear me, another disputed my account number even though I was reading it right back to him from the payment card. Awful... avoid at all costs!!


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This bank is the absolute worst to deal with for an auto loan. Others have mentioned an online payment system for auto loans; however, I have never been able to get that system to recognize my loan and I am not sure it is even still offered. I have made my last two payments by phone, both of which have been completely messed up by the service reps. One misentered my account number, and, although I received a confirmation number from the representative, the payment never went through and the money was not taken out of my account. When I called to make a payment the next month, I was told I owed two months of payments. I paid the amount and requested that the payment not be reported as late to credit agencies because the service rep entered an incorrect account and the bank never informed me of this error despite giving me a confirmation number for the payment. The bank refused to correct the credit reporting issue. 


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Disclaimer: Star rating is inaccurate. Unfortunately, there is no option to give a negative star rating because otherwise I would rate this bank -5 stars. I am writing specifically about their overdraft fee practices. There is a fine line between unfair and abusive, and in this case their overdraft fees most certainly meet the definition of abusive. Here is what I experienced recently: Transactions: 4/17 - $12.76 Debit CheckCard Purchase at Pho So 1. 4/17 - $5.84 Debit CheckCard Purchase at DAISO. 4/18 - $15.51 Debit CheckCard Purchase on Amazon. 4/18 - $8.42 Debit CheckCard Purchase at McDonald's. 


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This bank is absolutely horrid. My balance was always wrong. Bill pay never went through which cost me many late fees. Customer service is outsourced to another country so unable to speak to anyone who speaks English fluently. Impossible to speak to a manager. Just AWFUL!!! Closed my account and went to Wells Fargo. Hopefully I'll have better luck with them.


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I have been on wait two separate times over 25 minutes. Each time I had no one come back to the phone and let me know what was going on or apologize for the wait and each time the phone randomly disconnected. I know that it was on their end versus my end because my phone alerts me when I hang it up. I don't know if this is the norm but the people I spoke with had heavy accents and were a little difficult to understand before I was placed on hold, so, there is clearly a language barrier issue with their representatives. I was looking forward to banking with them, but, now I am going to be sure to not do business with them. They showed me today how much they value their customers. I have never had treatment like this with any bank I have ever interacted with. Not acceptable behavior at all!


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This bank have the WORST customer service I’ve ever experienced. I spoke with Luciano Rep#**. I was stranded out of town because my main checking account card went missing with my luggage. I had my mother deposit a certified check into my secondary account in a Saturday in the ATM. I was told by customer service on a Saturday that I could call the local branch Monday morning to get the funds released so that I could complete travel. The local branch was called between 8am-10am with no answer so I was forced to call customer service again. The rep (Luciano) was so rude and unprofessional. He interrupted me at least a dozen times in the first 10 minutes. We were going in circles possibly because there was a significant language barrier. I finally asked to speak to a supervisor. 


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The first issue I had with Compass was when I set up a bill to pay using online bill pay and it didn't happen. I could see it scheduled on the website and when I called to ask why it did not occur I was transferred to several different people and none of them could figure out why it didn't work. After much prodding from me they finally agreed to send a letter to the business I tried to pay explaining that it was their failure, rather than mine. I thought it was odd since I have used bill pay with other banks and never had an experience like that, but I figured it was just a weird fluke.


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After returning a 3 pairs of jeans to a company and receiving a partial refund, I open a dispute and BBVA closed the dispute in favor of the company, tomorrow I'm closing my accounts with them. Stay away from this bank.


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Stay away from this bank, they love to charge you fees for everything. While banking with them you will notice quite often that your balance will say one thing but anywhere from a few minutes to 30 minutes your balance will jump up $100 or more. They will charge you 2 fees just to withdraw from a different ATM besides their ATM. Poor Service and rude tellers at different branches.


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They offer free checking. However, it's not worth it! BBVA Compass is greedy. BEWARE: If you receive any unauthorized transactions be prepared to wait at least 10 days before BBVA will release any provisional credits. Be prepared to wait even longer for the reversal of any NSF fees associated with any unauthorized transactions. On top of that, they will hit you with extended overdraft fees on top of the amounts you're disputing which may be illegal. 


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Had a credit card account with BBVA, I always made payments on time. One day I got a letter in the mail saying they are closing the account, since then I have been continually locked out online when trying to make payments, and have to go through a bunch of nonsense to get the account unlocked so I can pay it. Now they have locked me out again and say since it is a closed account it can't be accessed online anymore, and the only way to make payments is by phone. Stay away from this institution at all costs. They will mess with you and try to trap you into owing them forever and ruin your credit.


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BBVA Compass blows. My roommate had an account with them and switched as soon as possible to Chase, because of nonsensical fees I think. They inconsistency charge 14 dollar service charges with no explanation what on Earth they are for, and they aren't on any recurring basis so they can't be for anything logical. They'll call your account a "Free" checking account but the reality is they're definitely stealing a minimum of $20 from you a month and there's nothing you can do about it.


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Avoid BBVA Compass Bank like the plague. I opened a checking account with them, and requested a debit card. After two weeks, I talked to the account manager, about not receiving the card. She said I hadn't ordered a card. Sure. Then I discovered that I was given six temporary checks with misprinted account information on them. When I found the checks were misprinted, I visited the bank to get replacements, until my permanent checks arrived. They refused to issue me corrected temporary checks --- due to company policy against printing out temporary checks. Sure.


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I have my paycheck automatically deposited to my BBVA checking account each payday. January 15th was a banking holiday so BBVA opted to withhold my funds until the 16th. Expecting my pay to be in my account as it always is, I made transactions on the 15th which overdrew my account. BBVA sent e-mail confirmations that my account was NSF and there would be $.0.00 (zero) fees associated with this. They did not honor those messages and charged me $38 per transaction. This continued to send my account deeper into the negative and BBVA continued to apply NSF fees. Had they not withheld my pay and honored their statements to NOT charge NSF fees I would not have been overdrawn at all. BBVA refuses to acknowledge proof of payroll processing submitted by my employer and has refused to reverse the fees they caused and applied to my account.


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I have had two separate incidences of unauthorized charges on my account which resulted in insufficient funds. Both times PayPal admitted that they were at fault and were experiencing some type of issue. It is utterly astounding to me that Compass would speak to me as if this were my doing, since I gave them my info, even though we are talking about PAYPAL, who only has permissions on this particular account to deposit. Further, insisting, after shuffling me around for too long, from department to department, that this was a courtesy, reversing NSF charges, even though I had not initiated them and had done NOTHING WRONG. 


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I had a fantastic experience with Compass Bank. I have been a customer for some years now. The ATM malfunctioned and in turn caused me serious distress. I will not go into all the details. I called customer service and at one point was extremely upset. It was a holiday on Monday. The people at my local branch are always so friendly, helpful and have gone above and beyond to help me. I called the bank 10 am on Tuesday and they had the issue resolved. I was so relieved. They did a fantastic job resolving my issue. Thanks Compass for re-enforcing why I bank with you.


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These people put fees above customers. When you call you wait on the phone forever. They are rude and unhelpful. If you have a deposit coming and withdrawal coming at the same time. They do the withdrawal first and if it causes you to overdraft they don't care. They want fees. They are horrible. Don't use them. I think the people giving them anything above a one star works for them.


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The bank branch closes early as crap and not open on weekends at all. The app sucks every single day. It tells me my password is invalid so I have to reset and then it asks for my current password which I cant provide because the one I chose is invalid. They have locked my debit card without notification of doing so on multiple occasions because of suspected fraud.


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BBVA blocked my account through Fraud department, has now taken me over 5 hours to get someone to resolve... still waiting! At 8pm last night (11/22/2017) I tried to pay for some grocery shopping, my card was declined. I received no notification from BBVA at all, despite there being more than enough cash in the account to cover the transaction. I tried the card again this morning at 7am to get Gas, still declined. I had to borrow someone else's car to get to work as I had no way of getting gas. I called customer Services at 7.30 to be told that the Fraud department was the only one who could lift the block and they weren't open until 8.


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I've been trying to make a payment due to hold on car payment. I've called and recording kept saying, "Wait for representative," and after 29 minutes it says, "We are having technical difficulties." This is the 2nd day. Why is so hard to make a payment. It's ridiculous. I can't wait to refinance my vehicle with another bank.


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This so called bank has to be the worst bank institution ever. I have trying for over 30 days to try to get my checking account added so I can make a payment on my loan to no avail. I was put on hold for 40 minutes, spoke so called digital department, customer service. I have tried emailing. Nothing seems to be getting their attention. It is almost as if they are trying to purposely impede me making an on time payment on my account. No solution, they just pass the buck to someone else. Very frustrating :(


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I kept getting emails from Compass Bank informing me of them trying to send me a new credit card for a credit card I had through their bank. I had to call the customer service number twice. The first time the customer service rep hung up on me. The second time I kept getting put on hold. I was trying to inform them that my address had changed from Texas to Florida. I was put through the third degree and they kept asking me question after question relating to everything in my credit file as far back at 1965. 


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BBVA is the absolute worst and I have even banked with Wells Fargo and thought they were! I am so angry at them I just want to cry and they could care less about their customers. Obviously because their customer service never responds and who has time to wait on the phone for over 45 minutes. Their unexpected fees are deceitful. They charged my savings account $15 for a service fee and $29 in excess transfers... All without me ever knowing they do this. Why don’t they alert us if we are going over our monthly limit which I never did? Then, charged jobs so had to mobile deposit a check, a corporate check and it took over a week to release. In the meantime, I could see they were including it in my account and letting me use my card. Called and emailed numerous times about the hold and release times. No response. Then it’s released and they charged me $340 in insufficient fees.


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I receive gov't. adoption assistance. I mobile deposited check into my checking account. I was informed MY money wouldn't be available until 4 days later but my check has already been processed??? I don't understand that, I want/need my money! I called bank to have hold released. I had a personal emergency. I was hung up on by rude representative. I called back & a much more professional & understanding representative tried to help me. Every way possible & anything I asked to access my money he would ask his supervisor only to be told no every time. How inconvenient is this!? I had another problem month before with two other issues. I strongly dislike this bank and will be closing my account soon after I receive my deposit. Wrong choice in choosing NBA.


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Dealership used BBVA Compass for a lender when I bought a used car. BBVA Compass has been a nightmare. First, their online payment system (for car loans) is apparently from 1978. They ALWAYS show one amount due (or mysteriously overdue, with TONS added for late fees) on their website, then they will say a different amount when they call you on the phone. And yet, there is always a third (and different) amount when they send you a letter! I've asked them at least three times for a full printout of my payments since the loan began. They simply will NOT send that to me - nor can I access it online. I firmly believe (but cannot prove it) that they take some of my payments and do not apply them to my loan. By the way, if you try to call them... GOOD LUCK!


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The representative of BBVA Bank that I spoke via phone was very knowledgeable about the issue I was calling about. She knew her stuff and was able to resolve my issue quickly.


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The employees are always friendly and helpful. The financial advisers are always ready to help with questions. There seems to be a branch in most cities and their summaries easy to understand.


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They always call me by my first name, they are on the spot to rectify any issues that arise, and do so fast and cheerfully. This is perhaps the first bank I have loved having my accounts at... they are personable, efficient, personal, and I have never had an issue or problem that was a large one.


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Worst financial decision of my life has been to join this bank when I got lured with their 1.99 % fixed HELOC rate for 12 months and with zero closing cost. There are too many fine prints and never explained the truth. They also charged early termination fee right in the beginning and refused to refund even though my HELOC is still opened with them after a year. I will be exiting soon and I wonder how will I sue this bank.


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I have had nothing but trouble with this bank since I opened my checking account. Customer service is clueless and untrained. This bank wouldn't help me with numerous unauthorized PayPal transactions. This time they tell me I owe them $40 for them declining a $5 purchase after I had accidentally swiped my debit card instead of my credit card. If you choose this bank. Be sure to watch it closely.


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I would give less than one star if I could, now I see why they are so poorly rated. Really! So I made a deposit into my Compass bank account on June 19th, got a receipt for the deposit, and today I find out that the money was never put into my account and that they are "researching" it... BTW, they do have copies of each of the checks that was scanned in with the proper account number on the back. But they don't know where the money went, so they cannot credit my account until the research is complete, which could take how long? Beware of Compass Bank! Do not bank there!


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It took more than 15 working days and going to issue a replacement debit card. This bank as big as it is should be able to issue a replacement debit card from any of their branches. Smaller local banks do. I cannot even use my smartphone to withdraw money from any of their ATM machines like other banks do. Most of my online accounts got cancelled because they cannot deliver to their promises. A great total inconvenience to my daily schedule & transactions. Along the way during my inquiry of the E.T.A status of my replacement card, I asked what would it take in the future to expedite this kind of request to be processed faster, I was told that I have to pay $50.00 for the service. What a joke.


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Horrible customer service. I purchased a car in 2016 and received financing from BBVA Compass Bank. In July, 2016 I got divorced and legally changed my name. I called to find out what I needed to do and they told me to submit documents to them and once processed I would have to pay $12 (to change my name?!). I submitted name change documents to them multiple times over the next 7 months, each time they claimed they could not read it, or they needed something else.


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WARNING: Stay away from BBVA Compass! I opened an account at BBVA Compass in August of 2010. I have the original paperwork that clearly states there are no service charges. I received a letter in March of 2011 that also confirms there are no service charges. In May 2017, I received a statement dated April 1, 2017, indicating that a $15 monthly service charge was removed from my account. This was the first letter regarding the account since 2011. After making a few phone calls I learned BBVA Compass changed the account, without notifying me, and has been taking $15 a month for years! I know they have taken at least $450, but they are refusing to provide a statement showing the full amount. 


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BBVA Compass Bank held lien on a vehicle that we purchased. We sent them the payoff and they mailed us the title, but it was lost in the mail. I called to check on the title status and if necessary get a duplicate title. This is where the REAL problem began. I have been promised that I would have a new title in 6-8 weeks. It is now over 6 weeks later and they have still not processed this lost title. They just sent out the lost title paperwork (6 weeks after promised) and are now telling me that it will be 6-8 weeks for me to get a title. I have all dates and times documented and HIGHLY RECOMMEND that you do not do business with this company. They have continually and blatantly lied to me. DO NOT LET THIS HAPPEN TO YOU!!!


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Pictured it, credit scores of 780 and 850, both employed, household income in the 6 figures. Home equity loan department and mortgage department don't work with each other or speak to one another. This is the same bank. We are sending paperwork to both departments multiple times in 9 months. Credit scores have to be pulled 4 times during the span of 9 months, twice by each department because the departments are not allowed to be efficient and communicate. Paperwork and paystubs keep expiring.


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I called BBV Compass Bank to make a payment. The guy I spoke to you could hardly understand anything he was saying, I asked if he had allergies or a cold and he said he did but his words were all mixed up like he was on drugs. He asked right away for my routing number on my check. He didn't ask for my account number and once I questioned that he then asked for it. But then went on asking for my bank account number so he can withdraw money from my bank for the payment and that is without giving me my balance until I asked him for my balance that is due. My balance was $80. And he said 800. All of this may be really leery if this was actually the BBVA bank I had actually called. I asked for his name, he said, "Juan." Never doing business with them again.


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Bad customer service. I have a auto loan with them. I lost my job and got behind on my payments. I called to make payment arrangements, they won't remove any late fee, repo fee, and they charged me an extra $1000 just because... it didn't go toward my loan, it was a dumb fee, I can't remember. I got behind again on my loan but this time I paid partial payments (my notes are $1100 I paid $900) for 3 months. I went to the bank to make a full payment they wouldn't take my payment. I call they tell me my car is in repo status. When I call the 800 number on my payment book they say they can't talk to me. The department I need to talk to closes at 4:30 p. They don't want to help you with payments. It's their way or no way! I had a car loan with Suntrust bank they are so good and nice. BBVA bank are rude, bullies, and don't care about their customers. DON'T BANK WITH THEM!


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This bank is terrible. Setting aside many, many of their terrible policies, the last straw started when they refused to accept a Cashier's check for a loan payoff because an employee of the bank that issued the check made a small notation on it. As if that wasn't enough, I then had the other bank wire the loan payment to BBVA Compass, who received the wire and confirmed to me over the phone that it had arrived. Then, without attempting to contact me, BBVA Compass returned the wire payment to my other bank, one day before the regularly scheduled payment was due and without giving me any notification even though I was in contact with their Loan Department several times after they received the wire.


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People here at this branch are very unprofessional and unethical. They never deliver on their promises. Brian, the bank manager, a very unprofessional person and a slacker, he lied several times and delayed our loan process and our commercial vehicle registration, and we suffered a heavy loss. He would never accept accountability, and the bank seems like backs him up. I don't recommend banking with BBVA, go with BOA or Chase. Thanks.


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Worst experience of me! If you are looking to refinance or get a mortgage do yourself a favor and research Bbva Compass the horror stories are endless. It's unbelievable to witness upper management nonchalantly admit their ineptitude and incompetence and then point you out as the problem. WATCH THIS COMPANY!


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I have had an Auto loan with Compass Bank since 2012. This loan was set up on auto pay so I have not missed a payment, nor ever late with a payment since the loan inception. I called asking to have one payment moved to the end of the loan as I am unable to make this month's payment. Compass Bank was not willing to accommodate my request after 4 years of timely payments. This, in my opinion, is unacceptable as a financial institute. Any financial institute that is TRULY INTERESTED in maintaining customer satisfaction would accommodate my request. My wife's bank has done it for her, not once, but twice. I will never use Compass Bank for any financial needs in the future, EVER. I will also discourage as many people as possible from doing so as well.


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BBVA has very helpful, polite, knowledgeable people. They do almost everything electronically or through the phone and it makes it very convenient. The customer service people assigned to me were very professional and always kept me informed about where I was in terms of completing the refinance.


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I have never had a worse experience getting a loan in my life. My husband and I applied for a loan to build a new office building and purchase some land for his business. We have gotten many loans in the past. Once the loan process got started we were passed around from 5 different people, everyone seemed to be out of town and when we went to close on our loan we were assured that everything would be done. We sat at the closing office for 30+ minutes waiting to close, but BBVA Compass did not have all of the paperwork completed and so we had to reschedule our closing to a different day, which the seller was not happy about. 


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My card was compromised and the only reason I knew this because I was doing online banking. The company didn't flag the purchases at all. Six of them in large sums from the same company overseas. I had to cancel my card, call them and inform them that I had pending transactions from overseas in large sums. Of course they let all of them go thru. I have a feeling this is going to be a long ride cause I have contacted them at least five times and haven't gotten paperwork to dispute the transactions. My credit score is being affected by this crap and do you think they care. After I get this settled won't be doing business with their credit card company again. I have lost trust in the company.


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I went to the ATM at night to make a cash deposit Coz I work and don't get off while the bank is open. I put 400 in the ATM. The ATM said, "Your deposit has been retained" which seemed suspicious. I check the balance and it didn't reflect any new deposits. I called customer service. They said It will take 10 days to check the ATM and for and action to be taken business days. I'm glad I have two jobs and no bills due or I would be in trouble. I asked customer service does this happen regularly. They said all the time and that is there protocol. I figured I should speak up since they don't care if your bills become late. It don't affect them.


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Their loan organization in Alabama is totally inept. Unfortunately they give a bad name to the local branch staff that is hard working and competent. The folks in Alabama should learn about customer service and how to provide timely quality work. They don't have a clue how to do this. On top of this they cannot even correctly process loan payments and tell you that the mortgage payment form they send you is incorrect and tell you that you have to call every time you make a larger escrow payment.


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I recently got caught up in NSF cycle. I have three $3.00 transactions that were pending for 3 days. Since I had car note that was about the be drafted I put a night deposit to cover this amount. The bank processed my 3 transaction and put my cash deposit on hold for 7 days. This causes me to have NSF fees that took me a moment to recover from. I try not to live in overdraft, but it happened. I feel my attempt to correct this mistake was met with resistance. Does this bank like a poor person like me caught in 38.00 extra overdraft fees. When all of the transaction went through I ended up with 3 Overdraft fees. My check deposited but they held my cash deposit for what they call excessive overdraft fees. Well I try not to complete any transaction that are not debited, the pending time is too long. Seems like a trap to me. This has never happened to me in all my years of banking.


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BBVA Bank states that they do not use ChexSystems for verifying but they do use the credit bureaus to make a determination whether to approve you for a checking account. I've had lots of problems with finding a job and after I did and even started a legitimate and successful business, BBVA turned me down because of my credit score in TransUnion. Beware...


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After discovering that there had been fraudulent activity on my account, I immediately contacted the bank, who said I had to file a dispute claim and that they would send me the forms. They didn't. I contacted them multiple times via phone and their "secure messaging service" and each time the service person did not seem to understand what to do. I went to the bank branch, where I was told there was nothing they could do. Finally I received the forms, filled them in and returned them. Still nothing happened. Two months after the initial incident, the fraudulent charges are still on my account, accruing interest. Every other card I had fraudulent activity on, typically the card issues would contact me first, and upon reporting a problem, the charges were immediately frozen. With Compass I get the impression they really don't care. I canceled my card and will probably change my accounts to another bank as well.


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I have an auto loan with BBVA Compass Bank and the only way to pay is by using their 1800-customer service call centers which are located in Puerto Rico, Columbia, and Texas. I found the call centers take calls for other companies as well. For the past 3 months I have been trying to pay the auto loan payments but each time the I call it seems the representative enters my information incorrectly. My bank is rejecting payments because the account numbers entered are not correct. At the same token they charge $15.00 for each terrible service. I've been trying to resolve the matter but its useless. Every rep I speak to gives the runaround and says a supervisor will call. Supervisors never call to resolve the matter or to give payment options. 


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Dec 20 2016: received robocall from BBVA impostor, stating my acct. compromised and stating my Social Security number! This reported STAT Dec 20 to BBVA. Then Jan 4, 3 more texts from BBVA impostor, same breached social security info. I am Senior, bank only by check. Called BBVA Jan 4, told this a known problem, and poor resolution. BBVA offered no solution. Have had to freeze credit and worse issues.


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I applaud KeyBank for ease of use of their online banking service, especially the use of keeping login simple with security questions rather than an annoying "code" to be sent to one's cell phone! I hope this trend continues.


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When I had a debit card they didn't let me know I went $2.00 over the spending amount until they added fees for a total of $750.00. 2 times they locked me out of my online account for 24 hours and made me change my password because they felt like it. I went for a $10,000 loan, having over $50,000 in the bank and they said NO? When I got an annuity they tricked me into signing a form so they could get full control of all my money (1,000's of $$$$) when I pass away! When I went to withdraw money, they refused to give me the funds in cash, they insisted I take a check? I do NOT trust them with any of my money, nor would I recommend them!!


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I opened Savings account online using a promotional code that I received by email from Keybank. I then contacted Keybank through chat to confirm my eligibility for the offer. Kaylee from Keybank confirmed meeting all the requirements and attached note to the account referring the promotional code. I contacted Keybank after more than 90 days to follow up on the reward and Lindsay in chat refused to process the rewards saying that the promotion was not used when the account was opened.


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Stay away from KeyBank. Worse customer service ever and. They holding to my funds and not releasing it to me. Can't get help and no one is actually trying to explain why they are doing this. Worse bank ever.


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I would give zero stars if I could. They put a hold on a mobile deposited check. 500 bucks. Called over 10 people with customer service and the banks themselves. Zero help. No reason for the hold. My boss said they took the funds from her BECU account the day after I deposited the check. No one knows why they are holding it. They said 9am next day deposit. Then it said May 22nd. Then May 26th. Still nothing. They claim they can't cancel it. I couldn't buy food or pay bills that are now late. Once it deposits I will be closing my account. This bank is horrible. Zero problems for almost 4 years. Until they stole my money. Wow.


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My secured credit was 39.00 over limit 339.00..I transfer 65.00 from my KeyBank checking to KeyBank credit card. It showed me available balance of 20 something bucks. 10 minutes later I transferred 170.00 to credit card the same way, it showed my available balance 194.00. That night I purchased food for 24.50. The next day trying to get a hat and gas, my card was declined saying no available balance and deposits still pending. How was I able to buy food last night if that was so.. Keybank didn't know anything, I talked to 3 different people with 3 different answers and I still didn't get it resolved. Had to call a buddy up to loan cash for gas while stuck at the station..First thing Monday I'm switching to another bank and use their services..A bank that can solve problems.


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I received an advertisement in the mail to receive $500 for opening a checking account with one direct deposit before 12/9. I opened the account on 11/15/22, so I had to have the direct deposit completed in 60 days from 11/15/22 which was before 1/15/23. When I attempted to request the transfer of my direct deposit to my new Key account, the website stated that the NYS website needed to temporarily suspend service beginning 6pm Wed Dec 21 until 7am Friday 1/6/23. 


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100% never been so dissatisfied with a bank in my life. First off, I accidentally forgot to transfer money so a check would clear, so they took my online privileges by locking my online access. One time this happened! After 3 weeks my employer deposited $2,800 dollars, but because I couldn’t access my account, by the time I figured it out a week later, the day I called they conveniently closed my account and won’t give me a straight answer as to where my money is. I just want everyone to know this is how they take care of their customers. They suck!


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In March 2018 I was involved in a roll-over truck accident and was hastily deemed fit for service by the Gary, IN emergency room. After 2 months the pain and swelling wouldn't go away and it was revealed I had broken my back in two places. Indiana I discovered has difficult workmen's comp procedures whereas it took 5 months to begin followup treatment/therapy. The WC doctors here in Indy released me in November but since then I had worked a series of unsuitable low paying jobs that were always tormenting my weak and painful back. I'm reasonably sure I have gotten to the point I can hang on to my current job and signed up for checking/savings. Then the horror show began.


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They forced me to set up an auto pay on my loan. So I set up an automatic payment from my usual bank. They went into the account to do an auto payment and say there were no funds available (there was more than two payments worth of funds in the account), so they then turned it off and didn't tell me. (They say they mailed a letter but I never received it.) Never called me to say my payment was late or sent any email telling me it wasn't paid. Then put a derogatory mark on my credit report and they will not remove it. Just to make it more irritating they have been charging me $15 a month on my savings account due to lack of activity! As soon as my prepay off penalty time frame is over I am moving my loan to another institution as fast as possible. THIS BANK IS WHAT GIVES BANKS A BAD NAME!!!


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Don't set Zelle up through KeyBank. They will hold your funds for over a week and say they can't do anything to help. They insist that it is Zelle who controls the funds once sent but they are misinformed. Every person I talked or chatted with gave me a different response. They ALL need training. They are all robots.


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My checking account was scammed via my debit card. I had made 2 donations to a charity and both times there was a charge attached without my knowledge/acceptance. One was $105 and the other was $124.99 with the names of two different companies. After disputing the charges, I was told that the Research Dept. found the charges were legit. I did some research of my own and found ample evidence that this was all a scam. I continued to push and was sent to the Executive Office and they did their version of research - sad and ridiculous and I would be embarrassed to send me the unreadable documents that they say substantiate their decision to deny reimbursement of any charges. This is a sham and it is obvious that KeyBank does not care about their customers who do not have thousands of dollars in their bank. Please look around for more options. I have been a customer for more than 20 years, but I'm done with them.


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I had a truck loan through Keybank. I bought a new vehicle on May 17th, and the remaining two years of truck payments through Keybank was fully paid off. On May 26th, they still took the $500 truck payment from my bank account anyway. I called immediately, expressed my frustration that they stole $500 from my account right before Memorial Day weekend. I'm a father of 4, and $500 is a lot of money to be missing. The first customer service rep I talked to told me, "I don't know why you're so upset, it's not like we can keep it."


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We began using this bank recently, it sounded so good at first! I was not aware that if you have anything on Auto pay, and there is not money in there, it will deduct anyway, allowing you to go negative. Most recently I had 308.00 in overdraft fees for a 2 day period. My paycheck went in and due to the overdraft fees I had a little over 100 left of my paycheck. Everyone I spoke to said it could not be helped. The man at one branch told me every bank allows auto pays to come out, like I should have known that. Well my previous bank sure didn't! Things are expensive enough in the world, yet everyone's income stays the same. And your own bank is taking money and now there are even more bills you can't pay. I am beyond disgusted with Key Bank. I will be looking for somewhere else to do business because they will rob you blind and not care. Look somewhere else if you are looking for a new bank.


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Transferred recently to this bank, thinking of all the things they offered sounded great. NOT. Warning! This bank is a scam, my account was overdraft once, but they didn't send any notification stating it was overdraft, so I move money from my savings to checking to cover any negative balance, then they proceed to charge me $240 in overdraft fee! When I made sure I paid the negative balance and even had extra money just in case. Do not open an account with this bank, they will take your money and leave you hanging dry! And no, they will not reimburse you the money, they will tell you they can't help you with anything. Read reviews! Save your hassle of signing up with a Bank that takes all your money! Had to immediately close my account, since they left me with just 10$ in my account, a single mother that lives paycheck to paycheck, I will make sure everyone knows about this!


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Warning. I went to Key Bank on a Saturday to deposit, in person, $6500.00 so I could buy a car. When I arrived, I realized that the bank was closed. I decided that I would have to make my deposit at the ATM if I were to buy the new car that day. I had all $100.00 bills so I thought it wouldn’t be important, (Boy was I wrong) I inserted my ATM card and put my money in the ATM, I could hear the ATM counting out my deposit then all the sudden the machine beeped and started spitting out money. I didn’t know what had gone wrong just that something did.


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Key Bank was fine when I opened my account in 1996. That didn't last long. Key Bank is all about hidden, weird secrets & way too many fees. Zero accountability & they profit from their poor customers. Really pathetic. Community & caring... That is smoke & mirrors.


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A MUST READ REVIEW!!! My brother in-law passed away in December 2020 and had checking accounts at the KeyBank in Martinsville, IN. My husband is the Administrator of his estate and KeyBank even fought him all the way. After thorough research of his accounts we found numerous occurrences of fraudulent activity. When KeyBank was notified all we got was the run around. The regional manager wouldn't even talk to us and the manager of the branch was the one that let the fraud occur. Eventually, all the branches were informed not to speak to my husband and especially myself. 


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I had my checking acct closed and received no notice. When my tax return direct deposit was sent to the bank they didn't contact me. They didn't decide to deposit it to my savings that was opened st same time. They sent it back so that I would have to wait another month to 2 months to wait for a check.


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This bank is horrible from its mobile app to its service. Do not make a mistake and overdraft your account. 4.50 overdraft earned 38.50 cents. Unreal! Wanting to check your account on the mobile app? Nope it always seems to be unavailable or having a system error. That is if you can get it to load at all. Are they trying to be bad? Cause it sure seems like it. Even the customer service is lacking.


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Key Bank is a rip off, do not trust them to do the right thing. I was making payments every two weeks in hope of paying my truck off sooner. They kept the extra money on hold every time until it added up to a full payment. It was supposed to be going to principal. When I called them out on it, only thing I got was, "I'm sorry."


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Key Bank is the absolute worst bank I have ever used. Customer service is terrible. Platform is terrible. Website is horrendous. No matter how good the rate looks don’t use them! It’s not worth it! I had direct deposit for 4 years and constantly was getting charged late fees. You try to contact customer service and not only is no one available but when someone finally contacts you it’s like talking to a tree. Zero intelligence no common sense. Awful awful awful bank.


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This call I made to make a payment was ok... I was behind my mortgage payment due to Corona virus problem. I took the forbearance program. At the end I was ready to start making my payments, but they did not want to accept the payment. They didn't want to accept my payments, but rather foreclosure my house....saying I didn't qualify for any program. They wanted all the money at once or foreclosure...no matter what the law says. Customer service at Key bank are the worse in my opinion. There are some people there who are just waiting for a client to be in a littler bit of trouble to start sucking their blood like vampires.


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I was scammed by this bank. They charge you upfront for loan fees then change their product and offer. If you complain, it doesn't matter since they already made their money. Very unprofessional. The beginning start with a certain agent, then the following communications is with a different agent. They can reach you but you can't reach them.


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KeyBank keeps charging me overdraft fees when I only overdraw by a couple dollars. I wasn't aware that the overdraft fees would cost so much. Why can't KeyBank inform us about these things before we go and overdraw our accounts? I will never recommend KeyBank. Do not bank with KeyBank. Sincerely, Disappointed.


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I have tried to close an account with Key Bank for 5 months now. I have talked to 10 different staff members at this point. Two members who are from the executive office. The story as far as how the process to close an account keeps changing. The first few representatives initially insisted pending charges had to clear and the balance to reach $0. However, when this is done a charge is processed and fees are charged to lock a client in a fraudulent and costly loop. Upon realizing this I contacted members who supposedly maintained higher positions in the organization. 


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Key Bank is the worst bank on planet Earth I was charged $33 overdraft fee plus a $38.50 tear to overdraft and a 28.50 recurrent overdraft for a .67 cent. This has happened 3 times in 1 month. PLEASE DON'T BANK KEY BANK.


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I did a mobile deposit on the 21st of August. It is now the 27th and I still do not have access to my paycheck. I have contacted customer service and I have also contacted executive offices and no one has been able to assist. I work for a hotel chain that has luxury properties throughout the world and I have been told that my paycheck is fraudulent. They have refused to call the 800 number on the front of the check to verify it which would solve the whole problem. I was actually called a thief, and yes that word was actually used by one of the customer service agents. I have made several phone calls. Nobody's helping. Stay away from KeyBank!,


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I was handling the affairs of a family member who had passed away, and had trouble at every turn, until I entered Key Bank Southwest Branch! Christine ** and Deborah ** provided amazing customer service! Thank you!


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On July 15th 2021 at approximately 12:30 pm I called your Keybank branch on 33 3rd street Troy, NY 12180. ** took the call. I proceeded to let Mr. ** know that I was a client of the bank and I was attempting to wire money from my personal checking account to one of my business partners personal checking account. Although I use multiple banks and have multiple personal and business accounts for the various companies I own and operate, I’m partial to Key bank and that specific location. It used to be a HSBC then First Niagara and I’ve had an account at both of them before Key bank arrived. 


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Well here we are again waiting for KeyBank to put the money that Washington State paid them for my unemployment on my card. It has been about 30 hours since the money was given to the bank and I still have nothing. Rent was due yesterday. They extended until today but I won't get paid until tomorrow at the soonest because for whatever reason, they hold your money and don't disperse it when they get it. I would have to guess that I have something to do with the money that they are making by using our money to generate money for themselves at our expense. I wish the Washington state would pull out of the key Bank situation and shut them down for the fraud that they're committing against the people who are depending on unemployment benefits.


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I've had a Key2Benefits card since 2013. My state uses the system to manage child support payments. In the eight years that I've been a customer, I have successfully logged into the site less than 10 times. Per the customer service agent I spoke to today, the site is very glitchy. I've tried resetting my password, recovering my user name, resetting my PIN, using an incognito window, accessing via Microsoft and Apple products, and everything else customer service has recommended with no success. Every time I try to access the site, it's a 30-60 minute waste of time. I can't believe the federal government thought this monstrosity of a website was a good idea for processing stimulus payments.


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Two months I closed out my checking account and tried to  close out my credit card. Key Bank wouldn’t let me. Said I have to wait for them to make sure I don’t have any outstanding credit even though I had no money in my checking account because I had already closed it out .So I called them again why they have not sent me my money they owe me on the credit I have remaining. This was in March. Said I didn’t close out my credit card account. So now it’s April they finally closed my account out. Said it would take 10 business days so I waited the 10 days. Still no money. I called this time to talk to a supervisor. She told me there was a glitch in the system. Said I would have to wait to get my money. So what do you think. Dishonest. Never bank with Key Bank And have their credit card.


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Be Very Careful With Their Promotions. Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to deposit $500 dollars within 60 days. Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020. I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more... Seriously? I had all my payroll checks deposited within 60 days. 


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I have never experienced such poor and careless customer service in my entire life. I was automatically signed up and issued a Keybank account to receive the unemployment benefits I recently started receiving. It's now mid April and my very first unemployment deposit was made to the Keybank account on March 3rd. After sending to wrong address the card was cancelled immediately but took numerous emails. They sometimes responded to asking for specific documents to verify my correct address. After sending appropriate document that was approved ... I waited over 3 entire weeks and still hadn't received replacement card. After inquiring about this ... I was told I had to send appropriate documents to verify my correct address AGAIN! After doing so ... I was told the new card would be expedited and expect to receive it within 2-3 business days!???


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Key Bank is by far the worst bank ever. I will never do business with this bank again. Every time you call you're on hold from anywhere to 20-45 minutes. Then you speak to a rep and they are absolutely no help at all. I spoke to a Kaitlyn. She was rude, she filed a dispute that they gave me credit back for then took my credit back from me with no letter or any communication informing me of this. Needless to say I closed my account with these clowns. Do not bank with key bank. They also steal people's money by double charging your account and acting like it was a bank error. They are a huge scam!


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Tried to open an account. Lady was clueless and didn’t know how. Had to wait four days before she had instructions. Then set up account wrong. She told me it would be two more days for them to fix the account. So told them to just give me my money back and forget the whole thing. I never left the bank, never received checks or a debit card. They refused to give me all of my money back that day to close the account. Don’t ever go to Key Bank in Thornton as they are completely clueless, and management doesn’t know what they are doing either.


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No matter how many times I update my account with notes regarding international travel, my debit card is always shut off. I work abroad and am always using my card in foreign countries. Despite knowing this, my card is continuously turned off due to "suspicious" transactions. This last "suspicious" transaction was an 84 cent tip for an Uber driver. Tips on Uber are routed through their international headquarters in the Netherlands, and, because I had only told the bank I was in Colombia, they turned the card off leaving me stranded, alone, at night, on the Colombian streets with no way to get home. This bank operates at a 1977 standard and is useless in 2021. Making matters worse, the only way to turn your card back on is -- you guessed it -- through your US phone number. (Apparently, the bank can't afford to make international phone calls.) I am continuously disappointed (and put in serious risk) because of this bank.


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I bought my truck last year and it was financed through Key Bank. I had a habit of paying my loan at the last minute. Only 2 or 3 times it was late. As soon as the date was up the company called my work 3-4 times a day asking for me. I called the company several times to tell them to stop calling. They even called after I made a payment! I put it in writing to stop calling. For months they called my work. The company said they only had my work number after I changed it to my cell, several times. I just refinanced and thank goodness.


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I am going through the Unemployment Insurance thing with KeyBank also. I get my puny checks no problem. Once they add the 300 dollars, they didn't pay me the first two checks. The total is $843, KeyBank rep tells me, "I see $600, I see $550." Those checks are one and they do not add up to $843. $600 was Stimulus duh, and 550 was a one-time payment for making us wait 10 years for our unemployment payments. I talk to KeyBank, nobody knows anything. Nobody will talk to anybody or nothing. KeyBank hung me out to dry and I am sooo done with these antics.. Go Credit Union. They treat you like a human!


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After spending the last two days on hold and numerous hours speaking with representatives from KeyBank it has come to my attention that there is possibly a Nationwide Unemployment Fraud taking place that needs to be looked into further. I am bringing this to Consumer Affairs because I am hoping that this is something other people can be made aware of the current situation.


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I discovered on 1/31/21 that someone had made fraudulent ACH transfers on my card clearing out my account. I only discovered this when I went to check my online account and I was locked out. I called the number on the back of the card and the automated system said my balance was $45 dollars. I was immediately alarmed bc there was over $2000 in my account. I call back to speak to a representative and she notifies me that on 1/28/21 my PIN was changed and from 1/28-1/31 $500 was taken out each day amounting to $2000. She continues to tell me that it was done through an ATM which I explain is impossible because I had the card in my possession. She says the card can be spoofed and proceeds to try to pass through a fraud claim but kept getting a prompt from the system saying they cannot verify my identity. She tells me to call back the next day.


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This Bank is completely and utterly worthless. I'm not sure how or why First Niagara even got bought by these clowns in the first place. For starters their website and their computer system is by far terrible. There's no TIMESTAMPS on deducted transactions whatsoever so they can arrange for your deductions to work against you on your account. They secretly double deduct from your account but claim they don't. There have been times with pending transactions that the amount has been deducted and then when it clears you're hit with it again. They also claim they can check if you have incoming deposits to your account which is another lie. Whatever you can do on the online banking aspect is exactly what those customer service reps can see on your account and nothing more.. they "act" like they can.


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Every time I call Key2benefits I get put on hold for hours at a time and not speak to anybody. The one time I did speak to someone they couldn't tell me why a block was on my card and transferred me to a different department only to get told the same thing eventually ending up transferred back to the first person I spoke to and still being told nothing about my card being blocked.. going on day 3 in a row of this same thing, being on hold for hours and just getting no answer..


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This is the biggest fraud that no one in America is talking about because everyone's too concerned with Trump! This bank is defrauding the American public and no one is doing anything about it. Went to Chase ATM for money to buy groceries. ATM with Key Bank Unemployment Card deducts money from my account and gives me no money!!!


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I was scammed & lost $500 a day for a whole week 7 days. Didn't know till I went to pay a bill-- NO notice from bank. Filed claim 23 days ago & NOW when I call I WAIT on hold for 45 minutes or longer & as soon as someone picks up it disconnects me & last time I talked to someone last week they said wait for letter, but I haven't RECEIVED a letter either. One rep said, "Hopefully you will get money back".. My thought is I BETTER GET my money back.


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Since the implementation of the new ATM system, I have been unable to make a cash deposit. I've told Cust Service and the tellers with no satisfaction. Others are having the same problem. Please advise when this will be resolved.


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I will never refer any of my family or friends to bank with Key Bank, I will never refer anybody, they charge me for no reasonable reason at all and with the unprofessional maybe racist Customer representative make it worse, they act like they own the money in your account, I remember this one Key Bank representative telling me I can only withdraw $500 from my account, when I was able to call and withdraw $1000 before, and she added period at the end of the statement saying only $500 period, I was so angry. I could not talk her anymore. I had to hang up the phone.


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I receive unemployment on a Key Bank card... This is the 2nd week that my money is not on the card due to their system... I will never use them again!!! Why do you keep holding my money? Then 2 days after I'm due to be paid you decide to release my funds!!!


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Leave it to Illinois to hire this company to take care of people’s unemployment benefits... The company has no regard for the fact they have people’s livelihood at stake. The customer service is absolutely unacceptable. The mail comes always late. I’m currently on hold waiting for a rep for 57 minutes!!!! This is because the last two reps gave me misinformation because again they seem to not care that people’s livelihoods are at stake. This company is absolutely ridiculous. It is seriously mind blowing how incompetent they are.


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My KeyBank journey has been frustrating, to say the least: I opened an account 4/2/20 with a sign-up bonus and called KeyBank customer service afterward to ensure I met all of the terms. At that time they told me I had and to give it 60-90 days to appear on my account. I called back after that time only to be told that I had not fulfilled all of the terms and to go into a branch to appeal. I went into a branch 8/26 and they said there was nothing they could do. I called KeyBank customer service back and they said the best they could do would be to look up the call recording in April when I was misinformed, but it was probably erased. They said they would call back and never did.


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If I could give them negative stars I would. First sent it to the wrong address. Then took an Act of God to get another card sent after being on hold for hours and days and dealing with rude customer service agents who didn’t seem to care and hung up on me multiple times. Now have 3 pending hotel incidental charges that were released by hotels almost a months ago and still haven’t returned to balance. Dont put this card on file anywhere for incidentals or deposits. Could really use that $300, Key. You suck.


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I opened an account a couple months ago, drawn in by the $200 bonus for setting up direct deposit. We've had nothing but issues with this bank. When you order groceries online, and the total charges change (they didn't have a product, or they substituted with a lower price), they remove the initial charge and recharge you the correct amount. Unlike our last bank, which just updates the charge, Key removes the charge, waits a day or two, takes the money out, waits another day, then the charge shows up on the transaction list.


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This is my third time writing a one star review. I started receiving my unemployment money through Keybank just before the summer started and I’ve had to call customer service well over 10 times for different problems. I recently misplaced my card so I reported it lost. Because my card was lost keybank signed me out of my key2benefits online account. I then waited over a week for my new card to be sent and when I got it I tried to sign it up to a new online account and was not able to. I then called customer service and waited 45 mins for them to answer and ask me all the same questions they’ve asked me the other 10 times. 


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I took out a home mortgage 15 months ago with KeyBank. The house is worth three times what the mortgage is, by the Bank's own appraisal. 3 months ago I had hail damage to my roof for which our insurance company wrote me a check. The check has KeyBank my name and my wife's name on it and I went to the local branch on Grand Island to get them to sign off on the check, the branch manager refused. I then requested the check to be put on the mortgage and the branch manager refused, the district manager for all of Western New York refused, and the regional President for Western New York refused to accept the check for the mortgage. Unbelievable!


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I enjoy banking with Key Bank. The tellers are very nice. The hours are constant for me. Saturday hours are a plus. They are about 2 miles from my house. I use the night drop when I need to deposit after hours.


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Banks are so not personal, and my bank Manager Christine knows me and my needs and she has allowed a financial relationship that has been so important to my financial needs. She has helped with new products for myself and family members. This is a great bank.


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The most predatory and opportunistic bank out there. No money in the account and overdraft protection off? No problem, process EVERY payment anyway to the tune of 40 bucks a process. No limit. Ever. Overdraft protection on? Yeah, we'll tell you your account overdrafted.... 4 days and 400 dollars later because again, 40 bucks every occurrence and we don't show things on our online page until a day or two later, quite often. So you have no way of knowing.


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I cannot access the portal to online banking. I click sign on; and the window says "loading;" but nothing ever pops up. Key Bank website said maybe my browser was wrong and that it should accept cookies and be Java script enabled. I have never had a problem before. I called Key Bank. After a transfer and lengthy hold, Abbey from online banking finally came on the line. She asked if I cleared my browsing history. I did that, prior to calling. Abbey said either try clearing the browsing history again or getting a browser, other the Microsoft Edge. 


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2 months ago I received a promotion in the mail from Key Bank saying if I opened an account using their code and waited 2 months following all their banking guidelines for direct deposit I would receive $500. What a great deal I thought. How is it that 2 weeks away from the promotion fulfilling its promise I log on to check my account and it shows my account is closed and my balance at 0. Promotions are hoaxes!! Shame on you!! Will never bank with Key again and advise everyone else to avoid their fake promos!! What a joke. I wish I could give no stars for the absolute waste of time and lies from Key bank!


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Looks good on surface but when you get down to the details their service is terrible. Difficult to navigate, awful bank managers terrible phone service. I'm always impressed with tellers, I've used many different branches. Key hires good tellers. But if you work with auto loan reps, etc. it's a different story. And their phone customer service is not good.


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I have had nothing short of a wretched horrible experience with Key Bank. These people look for vulnerability jump on it and attack you when you're not at your best or if you're just an easy target. They hate their lives and are nowhere near professional. They always make it about themselves and never the customers. I mean how many times can you call customer service or a branch and get a kind respectful considerate agent. Hardly at all within this bank. They virtually are nonexistent. 


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After being a loyal KeyBank customer for almost 20 years they closed my line of credit because my credit score dropped. I did not miss any payments and did not go over my credit limit. I never got a phone call or any contact from them prior to them closing my account. I still have a credit card with them which is in good standing and a checking account also in good standing. Sad that they would make these hard times even harder for a loyal customer. Stay away!!


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I’m doing this review for my mom it’s based solely on unemployment benefits using the key2benefit debit card. The first couple of weeks everything was smooth then about 2 weeks ago her card stop working...She couldn’t withdraw funds and if she try to make a purchase it says decline. It was so confusing because we were looking at the card activity and there was nothing suspicious (thank god). We called customer service trying to get some answers and after waiting on hold for 45 mins the call disconnect. My mom freaked out lol and added her bank information to have it switched, we called back 2 days later and got hold of someone within 10 mins the guy was super polite and helpful. He said we can wait 7 days for a replacement card or pay $15 for 3 days that’s until he notice there was a DISPUTE CHARGE on my mom card and he couldn’t process the replacement.


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I am highly annoyed an disgusted with this bank that unemployment choose to assist with benefits. First started when my payments was default to the Key Bank. My card had expire since January 2019. And my address had change. The first representative told me I have to send documents as the agency did not relate a change of address to **. I comply and send numerous mail, only to get an email that it was not approved because the mailed was too old or they need a utility bill in my name. I called the number and waited 3 hours for someone to pick up in NYC. After they pick up I got a representative name Karlicia, she said she was gonna cancel my old card and reissue another. I give her my old address and my current address. She repeat it back to me. This all happen around May 24 and 26th 2020. I even mention that I tape all my calls just for my protection. I called on the first and ask when is my card gonna be at my residence. It was past 7 days. 


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Worst.. Take your money off right away. Do not put direct deposit or your benefits on this card. All my money was taken out of. Somehow hackers withdrew all the money. This company will not help you at all! Please do not use this card. I am dead broke now. No money. They do not answer phones. Please believe me. Do not use this card or company.


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At first I thought it was just a mess up as I'm careful with what I spend, getting my UNEMPLOYMENT being a Single Parent with two kids & being "laid off" due to covid-19 & have bills to pay ALONE!!! Soo..after calling number on back of card for customer service (as I TOO) couldn't access website with right user & password ID was told due to "card status"...couldn't give info. about account went to trying to reach out to Keybank Customer Service. Knowing they are supposed to be open 24 hrs a day & 7 days a week called & called being put on hold for hrs a time, finally after 2 hr hold got thru to a rep. who asked me One question, she says "are you reporting your card lost or stolen", I said "NO", to which she quickly replied talking over me,.."I have to hang up this call then, & keep the lines open"..& flat out HUNG UP ON ME??!!


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I am absolutely shocked at how many reviews I just read that are the same thing I'm dealing with. Key2benefits alerted me via text that my account was temporarily suspended and now it says deposit only and I can't access my money or any human being. How is it possible that this bank is still doing business? Is there anyone that can help us? I need my money to survive!! I would never recommend this bank to anyone!!


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KeyBank has been stealing. I been doing some shopping on Amazon. KeyBank takes off the money, puts it on hold, never Releases it so amazon takes out money off of my account and the money that was on hold never gets returned to my account. KeyBank steals it...and when you call they tell me Talk to amazon about it.


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Be ready!!! You can't withhold someone's unemployment benefits! You are the middleman, not the recipient! I'm gonna teach you a lesson about stealing! Worst customer service ever and these states need to take business elsewhere! There is not one good review on here! You should be ashamed of yourselves!!! Fix it Cuomo.


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I noticed charges in a different state on my online account. Looks like someone has stolen my card number and actively charging at Walmart. It is my child support card and we need that money especially during a pandemic. I immediately call KeyBank and they actually answered, but say they can't help. They said they have nothing to do with key2benefits. They gave me the 1.866.295.2955 # and said they spoke to a lady today that waited 5hrs! To talk to someone! I just want to cancel my card! I'm watching someone spend our money and there's nothing I can do! I tried to cancel online through card management, but it says I have to call the number.  


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I've been waiting for a tax return that was taken by Young Williams Child Support Services in the State of Kansas for arrears that had already been paid off. No one contacted to tell me that my income taxes were released to Key2Benefits card. Once I discovered after calling the Kansas Payment Center and Young Williams where the money went I contacted Key2Benefits to get a card. I was on hold for over an hour and a half. They told me to email them an address change with proof of address. I haven't received any confirmation that it was received or been contacted to verify this information. I am simply trying to find out where my card is because it has been over a week since I sent the email with the specific information they required. They told me the entire process would take 7-10 days. I am currently on hold and have been for two and a half hours. If they are overwhelmed with calls, they need to hire more people.


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I currently have eight weeks of my unemployment money being held hostage by this bank!! Can't call anyone! Just suppose to sit here and wait week after week and still nothing!!! Where is the debit card they are suppose to send me!!! What right do they have to hold people's money like this!!! Rotten bastards!!! Do yourself a favor. Don't have any dealings with this bank!!! You will be sorry if you do!!!


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Card status somehow changed to deposit only, I don't know how. Could never get ahold of anybody after countless hours of multiple different helpline numbers. Trash service. HOPEFULLY I found a solution, went to uplink, changed where the funds would be going (ex: personal debit card). I'll know for sure next week.


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I have not been able to get ahold of anyone about my Key2 Benefits card not working. I've been on hold for 24+ hours in the past week.. I'm sad that our unemployment has relied on a bank that is so incompetent.. I'm a single mom of 3 and no way to support them even tho the money is there.. Keybank has been a huge huge letdown and I just wonder how many people this has happened to...


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** Key Bank. Shame people can’t even get their benefits when they need them! Lost my debit card. No luck on the phone for hours!!!! I give up! I have to move out of Illinois, somebody need their ** kicked.


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Awful customer service! I kept getting declined with my debit card. The automated system says “due to the status of your card, we will have to connect you with a personal representative.” I have child support money that I absolutely need access to. For a week now, I call, get stuck on hold for over 2 hours just to hear a click when someone finally answers. They literally hang up on me. I’m beyond upset!!!!


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So my 89 year old mother who doesn't leave the house because of covid feels she should have money at home for incidentals. She writes me a check from Key Bank for $300 weekly. This week after standing in line for 40 minutes they decided they wouldn't cash the check. They said to have her write a check in my name they would cash it. What about the other countless checks I brought them that they did cash.. Remember I waited 40 minutes.. Hello.. Not happening..


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My debit card with my unemployment benefits was locked for no reason. I had emailed, and called for hours in the phone, I cannot even using my card for food grocery! I will contact one of the corresponding bureaus to escalate this. I see that I’m not the only one that’s going through this.


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What a terrible service they have!!! Waiting hours to unlock my card, however no one is picking the call! I was just trying to set up account to access my card details. Forgot my pin and then horror story begins!!! How come they become partner with state agency service???


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I been trying to change my PIN for days. I'm getting frustrated because I wait for hours on the phone just to get hung up on. I can't log in online because my account is locked due to me forgetting my pin. I'm going crazy trying change the pin. It's sad.


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I was sent the Key2benefits debit card for unemployment. Haven't had any issues with it 'til last week. Atm said I had money on the card but said the bank was unavailable for some reason. I tried to call for three days straight to contact a representative due to my card and account being locked. I have a lot of money on this card that is for bills and my kids to live off of and it's literally locked in the card. I can't use the card for any purchases. I can't withdraw it nor can I transfer the money to a different account and I have been on hd for 2 hours today. I'm beyond upset and will be figuring out out how to get my unemployment switched to something else.


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Customer Service is Non-Existent. Been trying to reach them to get a replacement debit card and I was on the phone for over an hour. Their online service offering is also lacking. How did they get an account to manage unemployment benefits? They obviously are in over their heads managing this.


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I’ve spent a total of 12 hours on 4 separate calls trying to speak to representative. My password and pin weren’t matching up online and it’s now locked. I’ve call in the morning, the evening and twice in the middle of the night. Each time after several hours getting hung up on. So extremely maddening!!!


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Key Bank refuses to help with this prepaid card. I have spent 15 hours on hold and get hung up on after 2 hours each time. Key Bank is committing a felony by withholding my thousands of dollars for their interest purposes. I have exhausted my ideas in trying to get my money. Next step is a lawyer and suing Key Bank for daily interest and ALL my money they refuse to give me!!!! Anyone else want to join me in this epic lawsuit?


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I received my unemployment debit card 4 weeks ago. I only used it once and forgot the PIN? From that moment I've never been able to use it again! It won't let me reset my pin on the website and they don't answer the phone! You jerks got a huge government contract and you screw people like me who are NOT WORKING - How Dare you!!!!


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I understand that we are going through a pandemic, but I was on hold to speak to a person for over an hour, then got hung up on. Tried several more times. Still no one answers. I have money missing on my account and no one is there to help.


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I have been waiting on the phone for 6 days for 3 to 4 hours. Someone finally answered and we were disconnected. I am beyond irritated. I feel my patience running thin. This company should definitely upgrade some things.


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I purchased items from an online store. They looked like a US company. I ordered in plenty of time, but I never received the items in time for Christmas. The company assured me I would receive them before Christmas. When I received them, I realized they came from China and they weren't the items I ordered. They were supposed to be custom items and they were not. Their phone number was never answered and the emails received from them were from China and in broken English. There was a communication problem with this company. I did a charge back on the order with Key Bank since I didn't receive it yet. 


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Absolutely terrible. I been on the phone for three days trying to get a new debit card for my benefits. I wait three hours then they hang up on me. So disrespectful. If you didnt wanna do your job quit. I need my money so I can feed my children. They know its a pandemic and this how they treat people. Unemployment should have made a better choice. Its people out here struggling. I dont not recommend that nobody use this bank. Horrible customer service staff.


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I would never recommend this bank for anyone. Key Bank or key2Benefits. Shame on IDES and Illinois for using this fraudulent practice bank scammer of Americans money especially at a time of such with the pandemic and already life alternating and stressful time. My money is held by this company. For the automated 1-866-295-2955 lack of customer service that I have been on hold at 2 hrs intervals for 3 days now. To never speak to anyone at key2Benefits cause after on hold of the several times I have called for 3 days at exactly 2hrs I am hung up on. Call Keybank and told they are separate entity to only be transferred over to key2Benefits 1-866-295-2955 customer service to be hung up again after another 2hrs of an endless hold for nothing. I just want my money so I can go to an actual bank who gives a care about their customers. 


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I have a Key Bank debit card used solely for deposits from the government for my 2 foster children. 3 times since June 2019 (it's April 2020) my card has been "temporarily suspended" because of a recurring monthly payment. My deposit never comes the same day and there are times my account is called upon before the funds are in there. Every time this happens....suspended....I'm am currently on the line for going on 4 hrs total today trying to get to the fraud dept. It takes 3 mins to resolve this. 


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I filed a dispute with KEY BANK because I purchased a product but did not receive it. They told me to go to the merchant. I gave them all my emails where I tried to reach out to the merchant 3 times but no response. When I asked the dispute center if Key Bank don’t stand behind their customers and she told me NO and that is the wrong technology used by the our GOVERNMENT.


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I have an simple debit account with zero fees with KeyBank. It has been a good account until I started seeing retroactive charges such as ATM inquiry which I have online app so why would I need to check my bank on a NonKeybank ATM? Now I needed to pay a bill so I transferred some funds via Zelle to my account from husbands and I see they put a 2 day hold on my account of $127 putting me negative. I only add money to my account via Zelle from husbands account so there was no check deposit that would had been held. I've watched my account all week and there is no reason to retro hold money. My account is useless until "hold" of all my money is released. This is concerning because I got no alerts, etc. Very poor banking.


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I applied for a job that I have ten years of experience in and this bank said I was overqualified and now I work for their competition. My work history is nineteen years long, have worked since age twelve, and have worked many 80 hour work weeks, but a hard worker who learns quickly and is motivated to be successful isn't what they wanted.


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Here we are in the midst of a pandemic. I am in the hard hit state of Washington on a Stay-at-home order. I am a single mom of 2. My bank, KeyBank charged me another $21 in “regional ATM fees” whatever the hell that is... And caused my rent check to bounce. This cost me an extra $50 fee. I get the money together and in the account and get his with a $2.99 fee I wasn’t expected which puts me -.09 and yep they tell me they will be returning my rent because of that too and won’t do anything about the fees.


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My mother was a customer for around 60 years. As she aged, the KeyBank branch in Harrisville, UT, suggested I be added as an authorized users on her account in order to help pay her bills. After her death, I notified her branch of her death, gave them a copy of her death certificate, and closed her safety deposit box. I put the card on Tyler **'s desk and asked what to do with the card. He said to continue to use it. I've been making my monthly payments each month on time. I made the October, 2019, payment October 21 (due 10/24) and received a confirmation email. A few weeks later, I received a letter addressed to my mom saying she hadn't made her payment. I contacted the branch, who had to do some research.


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Went to get a boat loan. We were told with our credit rating, lack of debt and income it would be no problem. We turned in our paperwork three weeks ago. We make over twice what the loan is for, have only a home loan, almost always pay off our credit cards every month, and have a 800 credit rating. Just yesterday we were told that since our loan was for so much we needed to provide dealer cost for the boat. They knew the amount of the loan three weeks ago. Why did they not ask for all this and tell us what was going on three weeks ago? 


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I don't know where to begin. All I can say is this bank has the worst customer service I have ever experienced in my entire life. And that is not just a particular branch, it is every single Key Bank I've ever dealt with, and ALL of their customer service anywhere that I have experienced. Ordered a debit card due to the one I have being expired. They never sent the card when we ordered a new one. 


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I paid my car off almost a month ago and still have not received the title. I call weekly and they tell me it's in the mail. Is this some kind of mind game? I need to sell this car but these feet draggers are holding up the entire plan. This ** is bananas, b-a-n-a-n-a-n-a-s.


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Beware of this bank. They have very strict rules and unnecessary fees. In fact I applied for a small car loan and even though my credit score was above 700 my application was rejected because I had previously sought the help of a debt consolidation company. Afterwards I received a 400 dollar offer from Key Bank stating that if I deposited 500 dollars or more into a new account they in turn would deposit 400 dollars into that account. However as soon as I opened the new account they placed a restriction on it and froze my initial deposit. Worst yet they then proceeded to close the account and retain my initial deposit. Frankly speaking Key Bank is horrible. Take your money somewhere else.


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My truck came with a defective part which I pointed out to the sales manager. He refused to replace it because it is not one of 'their' parts. It was a part to hold down the cover on the back of a pickup truck. They promised then to replace when I spoke to the Sales manager and told them they could have the truck back because it was dangerous to drive the truck without the part as the whole cover would SLAM up against the back window when it is windy out. This was over 5 weeks ago that he ordered it and now refuses to take my call when I call for status of the piece. I called Key Bank saying I won't pay for a truck that is too dangerous to drive, and they told me to call a lawyer. THAT IS ALL!!!! THEY WON'T STAND BEHIND MY PURCHASE.


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Good advise.. Take your money to another ACCREDITED BANK.. This bank is not reliable, they grossly mismanage accounts and they make you jump through hoops and red tape then put UNREASONABLE HOLDS on checks deposited into your account. This bank is into doing dirty shady wrongful business and their customer assistants are the bottom of the barrel and are #BOTTOMFEEDRS in all respects.


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Security is too secure. Can't get in my own account. Password does not work and should. Failed security questions and should not have because I write everything down in case I forget. They are very insistent on texting verification, sorry I do not text. Now this bank says I have to go to my branch which always has a long line due to lack of tellers. Now after nearly an hour on the phone with Key Bank and now speaking to a supervisor who also insist on text finally comes up with a resolution for voice mail to leave me the code. This finally worked and the first person I talked to should have offered.


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They nail you with all sorts of ridiculous fees, especially when using your debit card. For at least 4 months, there was a charge of $28.75 that they kept saying I was taking out of my cash machine. YOU CANNOT TAKE THAT AMOUNT OFF A CASH MACHINE. No one ever has access to my card or account, but the activity kept occurring. They have not, to this day, found out the reason for this odd transaction to take place. I've spent so much time on the phone with them, its ridiculous. 


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Pros: Was able to easily open up an account online. Approval was fast. There are lots of branches and atm's all over (which should normally be a convenience). App works reasonably well. Only $10 required to open. Cons: Security questions I just set up didn't work. My first deposits were mobile deposits. A hold was placed on them for 8 days (from 01/14 to 01/22). No part of the funds were made available to me. I was told that I would be receiving a debit card in a week, but no debit card had been sent at all. 


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The Key Bank website prompts customer to answer questions to which have never been asked to gain access to the individual's own account. Upon calling in hopes of getting back into my account and being sent to numerous departments and being asked many questions and answering them correctly, I am still no further to gaining access to my personal information. NO THANKS TO KEY BANK. Highly do not recommend using this banking institute.


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A few years back Key Bank abruptly locked my account with no explanation when I was traveling, effectively stranding me in South Carolina. When I got on the phone with them they told me the only way I could unlock the account (they erroneously locked for no reason) was to appear in person at a Key Bank branch and prove my identity. When I asked for the location of the nearest branch, I was informed it was in Virginia, something the customer representative I was speaking with found endlessly amusing. I on the other hand did not. I had to borrow money from a relative to buy a plane ticket home because I had no access to the $5,000+ sitting in my checking account. 


