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Their automated service is awful. It says type in your number. I begin to type it in then it says transferring your call. Then they have my old phone number on file that I can't use or have access to. They want me to call them off of that phone number. I've told them a hundred times I can't use it. I switched numbers. They want me to go to a bank to get my online banking set up because of this issue, but the nearest bank is over an hour away and I don't have time for that. This bank is aggravating.


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Fifth Third Bank provides the worst customer service ever. Website? Impossible to navigate. Customer service? Asks redundant questions from overseas employees. Get switched over to 30 different departments. Truly stay away from their products. They just suck.


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Now my experience with my local branch was 5/5 stars. I want everyone to know that. The teams there locally were incredible and did everything they could. My local branch was the Mooresville, NC location. Sadly on the back end with customer service, I can't say the same. They had a promotion that if you direct deposit $500 in 60 days, you'd get $300 for free. I was very excited about this. I had issues with the start of my job and their pay cycle and sadly my second check hit just 3 days after the 60th. Making it 63 days. I called to ask if they could go as far as maybe doing a one-time thing and making it overridden. They told me no. When I told them I would close my account out over this, cause that's not going above and beyond they were like "kay, have a nice day hun, bye" in a very "ya ya, we've heard that before", attitude.


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I had an issue with my checking account that I could have resolved saving me stress, anxiety, and overdraft fees. Since many were unclear and I received different answers from EVERY representative I spoke to (even a branch manager). I ended up with a negative balance and overdraft fees I plan to dispute (wasting more of my time) on top of the long hold times (in an excess of 30 minutes) for telephone bankers. Not to mention they locked me out of my account online and canceled my debit card without any notification whatsoever. This bank is very unprofessional.


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Worst bank ever! We went for a home equity line of credit and own two homes outright with no mortgage. We have guaranteed income deposited from pension every month. We were doing home renovations and needed the line of credit. In early September they pulled our credit which was great! We had to put the Hurricane windows and doors on our credit cards because they took so long in closing. It took them over 140 days due to them. So needless to say say they had to run our credit reports again because they took so long which of course went down since we had to put the windows on credit waiting for so long for this loan only to find out 4 months later it was being denied. Stay away from this bank!!!!


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Fifth Third bank is awful to work with. In order to set up mortgage auto-pay with a non-Fifth-Third bank, you have to mail them a paper form. Once auto-pay is activated there is no notification. I have also had issues getting my bank set up as a payee. Customer service is no help. They just want to get me off the phone. In order to fix my payee I was told I have to go to a branch in-person to get it fixed. If you have a choice, go elsewhere. Fifth Third couldn't care less about making banking easy for you. Instead of making "your day a fifth third better", they do three-fifths of the work, so you get five thirds the inconvenience.


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The fees for my account were excessive. I called to close the account and was told I had to come into the branch to close it. Note- I am 80 years old and we are in the midst of a covid epidemic. Went in to close the account and was told it was closed. A month later I was again billed and was told I had missed the close date by 1 day. I was told I had to come back in to close the account. What a scam! Stay away from this bank.


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I was convinced to take out a small business association loan for my real estate company during COVID. I was only eligible for $4,700. The man taking the application told me that everything would be forgiven and I would not owe anything at the end. Struggling with my other job, I took it the loan out. I tried to send in the proper paperwork. No one knew what I needed to send in, no one could answer any questions, and the final call I had was with the sales rep that took the application that actually laughed in my face. They were are still all are clueless.


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I requested a call back from the mortgage department (bot noted a 9-18min wait time) when the next representative becomes available. The rep that called back, stated that she is not in the mortgage department, and transferred me over for a 49 minute hold!!! Not sure about you folks, but my time is valuable. When I noted this to the rep that finally took my call, she lacked empathy hence my rave review.. Not the kind of people I want to do business with. The entire point of a call back is to avoid this rigmarole. Please get your process together. Everything is automated and we are still being channeled inappropriately. Happy Customers will remain loyal and lasting, otherwise we exit!


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Well calling them could take 2 to 3 hrs literally. I was on hold once for over an hour then hung up on. They talk to you like you're bothering them. No, "Hello. How are you." No, "Thank you." They take forever to process payments that I send. Don't wanna hear it's the pandemic because other banks are not like that. I refinanced in my credit union which was always quick, polite and professional.


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The worst customer service and the highest charge service fees. Another words- legal racket. Very soon probably this bank will go out of business. Stay far away from Fifth Third Bank. Lots of hidden fees!


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This bank is awful. My first red flag was that when I went to pull out money for my wedding on a Saturday, they capped the amount at $1000. I asked if I could talk to someone who could override this amount as I needed the money to pay off the venue and I was told that there was nothing that anyone could do but that they could write a cashier’s check for the amount I wanted (7K) and charge me for the privilege. It wasn’t until I got a little loud and frustrated that this option was even presented to me, but I paid for a check from my own account so that I could get the venue settled.


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Worst bank I have dealt with over 60 years. If you respond to an online bonus offer for opening an account and establishing a direct deposit, they may find a excuse not to pay it, as happened to me. After clawing through many layers of their bloated bureaucracy, I was told that there was no “digital” evidence of me responding to the offer properly. This is utter nonsense and I will never do business with them again. Beware.


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I'm an insurance agent who has a client with a auto loan with Fifth Third Bank, called the customer support center to verify what lienholder address they would need listed on our policy. After 30+ minutes on hold, the representative told me she was not trained properly to answer this question! Wow, this is elementary knowledge at best. VERY SAD.


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They have an outdated process and technology for online banking. You STILL have to fill a paper form and mail to be able to do auto mortgage payment. Nobody has revised the letters they send. They put a number and when you call it asks for ATM pin... I am a mortgage customer and not a banking customer. Feels like working with a 3rd world bank with unnecessary processes and archaic technology.


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This is by far one of the worse banks I have ever dealt with period. Getting help is non-existent and expect a long wait time. To give you one example: one time I called one of the departments at around 8 pm that was supposed to be open until 9 pm. After holding for about 17 minutes a recording came through to announce that the office is now closed!!! I had a fraudulent charge that I could never get resolved after going to a local branch and calling 2 different departments. Their phone app works whenever it decides to work and does not allow you to save the password. So fed up with them I ended up closing all my accounts and told people I know to go elsewhere!


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This is literally the most garbage bank I have ever experienced. I'm a new travel nurse that's on contract in Oregon. On Thursday they decided they didn't like a transaction so they put a fraud hold on my card. Fine. I called and they assured me it was lifted. I try to purchase dinner and everything is blocked. I try to call again and it's outside of operating hours so night 1 of both logging into my account and having an operable debit card being blocked.


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They are clueless on how to evaluate risk to determine what customers are a liability and what customers are an asset. Their rates on every tier are out of touch with the rest of the banking system in the US. Bottom line, please use any other major Bank SUNTRUST, CHASE, BOA, Etc... You will be 1000 times happier than you did because this place is managed by a bunch of rookies that try to prey on undereducated consumers that really do not know much about lending, APR,  Etc... THE WORST BANK IN NORTH AMERICA AWARD GOES TO FIFTH 3RD!!!


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I just opened a new checking and savings account 10 days ago. Well I really need a debit card for the weekend. So I was going to see if they offer a temporary card in the bank like Wells Fargo does. I've called 10 times and nobody will answer at my local branch. So I decided to call a different branch and nobody is answering. I'm not sure if I want to bank with anyone I can't reach via phone since I will not be running to the bank to get a question answered. This is frustrating. If y'all are having trouble with labor shortage UP the pay and get some people in there to help. All I wanted was a temp card for business this weekend. I might switch banks on Monday.


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I am a senior and not technically smart, so I’m going to the bank and have the banker help me with my bill pay. I win in a stop to be OK like I have done in the past but for some reason the bills kept getting paid. I am a disabled senior on a fixed income and it was a mistake that continue for some reason. The banker lied and told me he would file dispute and my money would be refunded on September 15. It wasn’t. 


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So many issues with Fifth Third, namely the website. I had an installment loan with 5/3, wish it was with ANY other bank. 1. I submitted a payment online; the next day the payment showed neither scheduled nor posted. 3. Thinking the above was due to my error, I submitted the payment again. Three days later, I was shocked to find my checking account (with another/better bank) in negative balance, with nsf fee, due to the payment being processed twice. 4. I visited the local 5/3 branch to be told, in effect, they couldn't help. I would have to call customer service (monster wait). I was also told to go to my checking account bank and have the 2nd debit reversed, which they did.


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I was trying to add an non-Fifth Third account so that I would transfer money back and forth from a newly opened bank account because I relocated. They did not have Fifth Third banks. My transaction was denied. I talked in chat with an online representative. They could not help me. The rep told me to try deleting account and trying adding again (Spencer). That did not do it. It just locked my account because of too many attempts. Then he said called the customer service number. I called the customer service number. The representative (Sara) did not understand what I was talking about. I explained like three times. She said she could not see anything else other than my accounts already there. I explained that what I wanted to do was add a non-fifth third account, which I did, and was denied. She still did not know what I was talking about.


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If I can give a negative rating I would do it. My house got on fire and the insurance paid out the check. Unfortunately my mortgage is with these clowns. They took over a week to send me the instructions how to get the check endorsed. Based on their instruction, I sent the check and the insurance papers and now it's over a month later I still don't have the check back. This is pathetic.


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They closed my debit card on a Sunday morning. They said that I made over ten attempts with the wrong cvv number. I've only had that particular account for three weeks and have NOT made any incorrect attempts. Be sure of this I'm stuck home on a Sunday without fresh healthy foods to feed my special needs child who just got out of the hospital and cannot be left alone nor be taken along to the grocery. Also, even if he could, I cannot get cash from the atm since they mistakenly shut of my card. I'm also going to miss a doctor appointment for myself tomorrow morning because I must pay three hundred dollars at time of service which is before the branch opens so I will also be without prescriptions that I desperately need. I'd also already made arrangements for my child to have medical supervision at our house while I'm at my appointment.


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I didn't originate my mortgage with these jokers. I got a great mortgage through another lender, who then sold my mortgage to 5th 3rd. For 3 weeks I've been trying to get online billpay access setup on their worthless website. I can't register for online billpay. I get the following error: "For assistance, please contact customer service at 866-606-2871" But, when I call it at 7:00PM EST, it seems they DON'T have 24hr customer service! In fact, they don't even have 12 hour customer service. The automated voice menu system says, "logon to our website." DUH! Idiots, I can't register because you suck! Your website sucks. Your customer service sucks! I would NEVER EVER choose to bank with these idiots. In fact, I wouldn't ask them to borrow a pen if I needed one... Worst bank on earth.


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I got a car in August 2021 with them as the loan bank. They charge for everyday even if you hadn't made any payments my first payment is next month October and it is already $150+ more than the original loan. Don't use them for auto loans because you will end up paying a lot more in the end.


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Somehow my mortgage payment got taken out twice on the same day. Not a big deal, I contacted them and asked them to reverse one of the payments and put the funds back in my account. They said it would take 3-5 business days. Fine. 1 week later, I haven't received my funds so I call them back. They tell me that the payment was reversed, but the funds weren't returned. This irritated me, because I needed the money back in my account. They said it would take 3-5 more business days. That was on Aug. 26. Today, Sept. 1, I still haven't seen the money in my account, so I call them back. They tell me that a check was cut and mailed to me on the 30th of August. I told them I didn't request that a check be cut, that they were just to put the money back in my account. Too bad, so sad, sorry for the "inconvenience". That's all, nothing else. Not gonna do anything for you even though we screwed up bigtime. Would NEVER recommend this company to anyone.


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They now have foreigner people that you can't understand answering phones, having access to your information and how scary that is???? Terrible people that don't understand English and know nothing. They never have an answer! Put you on hold for hours! To give you an answer!!! I'm getting out of this ** bank!!!! Idiotssss.


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I have been a Fifth Third Bank customer for decades. Never had any problems. On Friday 7/17/21 I was on Whirlpool's Facebook page trying to resolve an ongoing appliance issue when I received a phone call from Whirlpool 'customer service people' offering exchange or refund. I was surprised an 'American made' company didn't have an American help desk. They had most of my information; I only realized they weren't legit when they said the check was on its way but didn't make arrangements to pick up the machine.


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Horrible company. Been with them over ten years and I didn't use my card for six months so they just closed my account. No warning - not even notification that they closed it. Never been a day late paying them and they will not reinstate my account. With Covid situation last year was trying not to use my cards. Every card I have is minimum 12 months inactivity before they will close it. What a terrible way to treat customer of over ten years.


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Called their recorded message center to get the payoff amount & then spoke to a live CSR that said I must go to their web site to enter a payoff using any method I choose (credit card, bank transfer, etc). Logged in & could not enter an amount because no payment was due. Started a chat with an online CSR. He said the phone CSR was wrong about making a payoff. He said I needed to mail, wire transfer, or go to a branch. I ask how much interest I should add if I mailed a payoff using a check? He didn't reply. I told him that made no sense since I could make a payment by phone if I were behind on making a payment. The only difference is I want to pay off the balance not a monthly payment. 


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My account was closed with Fifth Third bank on 6/9/2021 for an incident that was a misunderstanding. I tried to talked to customer service about this. On 6/8/2021, a friend wrote me a check to help me bring my account to the positive. He accidentally wrote me a check from a closed account. Innocent mistake since he has more than one account with the bank he does business with. Fifth Third immediately closed my account. When I called and spoke to customer service, I was treated with contempt and hostility. They threatened me by saying I will never be able to open another bank account elsewhere and they were going to report me to the Chex System. 


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We had recently fallen behind on bills, but we were able to catch up and being the balance that we owed back to zero. They took their money, we are completely current with our loan and they repossessed my car this morning. I am being told there is nothing I can do, even though they show we are current with our payments and we have a confirmation number showing the payment was made.


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I deposited a cheque and was expecting my money 2 to 3days but this useless bank turned it to 12days before I could get my money. I needed money to buy my prescription and I couldn't buy my prescription because the bank was holding my own money. A friend of mine that we got this cheque together at work cashed her cheque next day from different bank. Fifth Third is a scam.


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I have been fighting identity theft since 2017 after my license and social security card were stolen from my car after an accident, along with a couple other documents. Someone opened an credit card account at Fifth Third IN MY NAME. Obviously, without my authorization. On May 21, 2021, I sent them a letter after reviewing my credit report and seeing the account. It was only active for a couple months.


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I cannot stress enough. DO NOT BANK HERE.. We will never ever use them again for anything other than direct deposit. I cut a check on a Friday night for escrow on a home and it's being sent from my online account 3.5 business days later arriving a full week and 2.days after it was cut losing a home the payment was meant for. I called the customer service line that was closed at 8am then online through the 5/3 app in which the agent could care less nor escalate after stating I would lose this home for myself, my wife and 2 special needs children.


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They are always courteous and helpful either in person or when I call with a question. Someone typically greets me upon entering the bank and the wait is never too long when completing a transaction.


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Searching for a new bank after 20+ years of disappointment: My account is set up so that no charges can come through if the funds are not available. Yet the slow individuals that work for this company like Hope (supervisor) refused to refund me my overdraft fee but returned the amount that should have never been drafted from my account. Not to mention this happens tooooo often for comfort. My identity has been stolen several times while banking with 5/3. They also were reported for charging ** more for housing loans... need I say more?! I wouldn't recommend them to anyone ever. Very poor customer service and they'll block your card for no reason. Smh never ever ever ever ever ever again.


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After hiring an attorney to set up a trust fund for my parents who were elderly and who needed to go into an assisted living program, we worked with a personal banker at 5/3 Bank who assured us that the checking accounts were being set up properly, naming my brother and myself as trustees so there would be no issues upon their death. 6 years later, both parents have now deceased, but 5/3 now refuses to allow us to remove the funds, stating that they “can’t find” the signature cards proving that it was supposed to be through the Trust, they have no documentation stating that, and the personal bank who set up everything incorrectly is no longer employed there. So now we have to pay attorney and court fees and go through probate court to settle the matter because they will not admit their costly mistake.


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Horrible customer service. Very rude and nasty. Their names are Hope and Kandise. They told me they were supervisors? I will refinance and find a new company ASAP. Why would anyone hire people so rude. Also I was hung up on. This company is not worth your time.


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Avoid this bank and do not fall prey to their bogus promotions. They will find a way to disqualify you after you've deposited money into your account and met all of the terms and conditions, and then ignore your calls and emails. In my case, a representative at my local branch persuaded me into depositing $15K for a $300 bonus. I never received the bonus however even though I maintained a balanced of $15K for over 16 months, and only 90 days was required. A single unauthorized debit was made a third-party that lowered the balance by just $55 for a few hours, but was reversed on the same day. Fifth Third however credited that back the next day and has been using that as the sole excuse to not honor their promotion.


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Refused to work with me on a loan modification or anything after my husband died. I could make the payments fine but not repairs and upkeep as I had no help and had to pay for everything. Because of their refusal to work with me and subsequently being upside down because of needed repairs, I had to do a short sale which required me to not make two payments before they would consider. This ruined my credit and every aspect of my life when I was already suffering. This is a cruel, greedy and heartless institution. Stay away.


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My experience is that they let unauthorized purchase on my account and kept charging me with late fees and interest. They ruined my credit. Until the company who had put the charge paid them much more than my credit limit. They took all the late fees and interests and still didn't correct my credit report and based on that report that they had ruined themselves decreased my credit limit. Of course I contact them zillion times but they had created some false documents. Now they put an agreement on the account that if I don't agree don't let me to get my account. What is the purpose of asking me if the consequence is the same and I have no choice but agree to their terms and conditions. These big companies have become tyrants of our time. No justice.


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In the year 2021 it is unacceptable for corporate financial institutions to not provide online banking. It shows total apathy and lack of transparency for customers. The only reason I can think of to not provide online banking is to try and rack up late fees or other fines. Our mortgage was just purchased by this institution and I have spent wasted hours trying to set up payments. They require snail mail and faxes to make payments, unless you happen to live in Ohio or Maryland and can open an account. The customer service reps are polite but completely useless. Utter incompetence, that we are now forced to work with for the foreseeable future.


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I want to praise Michael ** in the Clermont, Florida, office. I needed to close two checking accounts, a savings account, and a money market account, as I moved to a location where there are no Fifth Third branches. I have been with them for years. Michael handled everything quickly and professionally, and I was very please to leave with a cashier's check in a very short time.


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Car dealership set me up with this bank without being aware who they are. A year in, I paid big chunk of additional charges because of bank processes complicate clients to post a simple payment. Postal service erratic business of operation due to 2020 pandemic year made it worst to receive notices and letters from bank. This bank care less and will charge hefty fees! Tried to post payment over the phone. Fee applies! Tried setup their online account. Complicated process to setup! Tried set up auto-draft. Hand signature by mail is required! No digital signature. Late fee 75$! Finally it took them 3 months to receive the letter to process. That's after I called in. 3 months of late fees! I really lost patience with them. I'm refinancing my loan to elsewhere. I'm pretty sure others are facing same scenario as I am. I'd hope my experience helps.


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In the last few year with Covid I have had the worst customer service. This bank seems they constantly want to charge me a fee for something. Their customer service sounds depressed and just restates their policies. They are always right.


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I made a online purchase for $217. The money was taken out of my account. I canceled the order the next day. I never received a refund. Fifth third erased my purchase history activity. They told me that I didn’t make a purchase for that amount. The merchant said they sent the money back but I never received it. Fifth third stole my money. Also made a online purchase for $250.. The money was taken out of my account that same day, then 4 days later that same amount for that purchase was taken. I was charged twice. Fifth third said the first initial purchase for $250 never came out. When I have proof that it did. They also erased my transaction history and changed my whole history. I have proof because I always take pictures of my history after I make a transaction. They are stealing people money. Beware.


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I'm disappointed in Fifth Third Bank's customer support. If it wasn't too much hassle, I would have changed my bank. They are not as courteous as a banking rep should be, don't listen very well to your point of view even when there's no money in dispute. I had requested the rep if she could open a tech support ticket for me as I was having difficulty in entering a non-Fifth Third bank name/account in order to transfer some funds. Her emphatic answer was a 'No'. It was surprising as a different rep of the bank's chat conversation had suggested that I open a tech support ticket to resolve the same issue. In short, her demeanor to my request was awful. I won't recommend this bank to new customers.


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I don’t usually write reviews. However when a bank can’t find a deposit of about $1700 that went into my account we have a problem. When I contacted them with this issue they basically said there was nothing they could do. I provided them with batch numbers from the company, and they couldn’t seem to find it. They did not even offer to look into the situation at all. I can’t trust a bank that doesn’t care about my money.


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I am RIPPED OFF by 53rd Fifth Third Bank! I suggest you guys all run and shiznit this company!! MY extra downpayment didn't go towards the principal on the auto loan. INSTEAD they PUT INTEREST RATES FIRST and themselves BEFORE you! They also charge minorities extremely high interest rates! RACISTS & DISCRIMINATION! Google lawsuits on 53rd FIFTH Third Bank and you will see! They make their phone calls all garbage so you have higher chance to drop off of call then to complain to them! States & federal needs to STOP their SELFISH greed for the 1%!


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My car was in an accident and the insurance company paid them in November but they accepted the check from the insurance company in January.. I called the bank and a manager there told me not to worry. I'll get all the money back since November but I looked the next week they accepted the check and I still had to pay them extra out of my pocket because of interest that was racked up.. THEY ARE THIEVES.. DO NOT TRUST THEM.


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I did my banking at Fifth Third for many years but in the last few years their service has grown unbearably awful. Just a few of the things they did to me and my accounts:


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I paid off my auto loan in November for the full amount as shown on their website prior to the due date. I find out at the end of January I still owe $82.28. I ask why and all they say is I didn't pay off the full amount. I'm not going to argue but I told them I paid the amount shown in the balance on their website. I'm about to pay the $82.28 shown as the current balance and they say the payoff is $83.16. I tell them their business practices are deceptive and they are taking advantage of people. No response. I will advise the Auto dealer who recommended this bank of their deceptive practices to get more money from customers and never use or recommend this bank in the future.


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Horrible service and banking. Kendra at the Waterville branch should be fired. She could do nothing for my locked accounts and could not provide me any escalation contacts. She talked over me and was very rude. Kandra has no idea what customer service is and must be removed or re-trained to continue to operate in a positive manner for Fifth Third. I called the Bowling Green Branch and was treated as a valued customer and assisted by the Manager there even though I have never done business at this branch. Kendra / Waterville branch - FIRE. 


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As of October 2020, Fifth Third Bank he's holding me responsible for $2,763 fraudulently charge to my MasterCard with them. My fight with them is still ongoing. I have had an account with them for over 20 years and they know my banking habits. I don't understand why they will not help me but I am not letting this go.


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At first, I didn't get it. During the Covid lockdown I somehow managed to lose my driver's license. Earliest appointment I could get at SOS was Feb 10, 2021. I made this appointment sometime in August 2020. I had no ID and still needed to cash my check from work. I deposited my check through the mobile app. Immediately 100 dollars became available. The next morning my account was in the negative for the entire deposit amount. After speaking with customer service I was lied to multiple times about why my check was placed on a reg cc hold. I was told by bank managers that it would eventually stop. 10 checks later it hasn't stopped. Every week a 9 day hold. 


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As long as you pay your mortgage each month without a hiccup, no problems. Should your property be deemed to be in a flood zone, hold on to your seat because this company will take you on a wild ride. For starters, they will not place pdfs of the important letters they send you in your Fifth Third online inbox, even if you are paperless. They won't send documents to your email address either. They "mail" documents even though I never received them. I did however, receive their mailed flood insurance bill of $2628/year. While I desperately tried to get my own flood insurance (~$600/year) effectively immediately, they refused to email their documents allowing the insurance to be "effective immediately". Fifth Third stated they would mail the documents in 3 days... They refused to fax or email the document to my insurance company too. Looks like Fifth Third is trying to make an easy extra 2K off of us so be forewarned.


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Worst bank I have ever dealt with. First of all their customer service is worse, Second they overcharge a lot for ever closing the accounts. I wanted to transfer my HSA and they are charging $25 for closing account, this is crazy.


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I applied to refinance my current mortgage with Fifth Third Bank in April. I submitted all required paperwork and was given a close date of August. They cancelled the date, never rescheduled and I couldn’t get anyone to respond. I elevated to a VP level, was asked to resubmit more paperwork bc what they had was so old it was no longer valid. 8 months of back and forth chasing them to get it done. They were completely incapable of providing the service so I cancelled after 8 months of frustration. They refuse to refund my application fee of $395 and I can’t get anyone to return calls. To add insult to injury, I would have been saving thousands in monthly interest but lost out due to their incompetence and lack of any sense of urgency or customer service. This is the worst business experience I have ever had anywhere. If you need banking services, run from Fifth Third Bank.


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I am a current customer (15 years) with 5/3 and have excellent credit and 6 figures equity in my property. The refi process was easy until they take your application fee, then it went downhill from there. I responded promptly to all request for documentation, but the response time was very slow. When I inquired on the status after 4 months, I was told I was in an underwriting queue and they were 3 months behind. Two months later, they send me my closing disclosure with a closing date, followed up with a phone call that they were denying my application because UW had a question about the title. They couldn't give me a specific reason why, and refused all contact from my title company to rectify or get more clarification on the decision. 


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Throughout this pandemic and being unemployed I have had no choice but to continue banking with them. They have tacked on hundreds in fees and have literally sucked blood from me though I am a stone. Now I deposit the unemployment check I have been waiting for for months and all of a sudden there they put a hold on my account for thousands of dollars. You bet they are still going to charge any overdraft they want while the good is on too. I can not wait to jump off of this bank. I have never been more disgusted with how an institution has treated its customers in my life.


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Absolutely terrible every thing! Scammers! My nightmare started from Day 1 when they purchased my mortgage from previous company. For unknown reason, they couldn't find my insurance coverage for my condo. Their Insurance Department started bombing me with frightening demanding letters to provide this Certificate. I sent to them right the way. Called them to confirm, no, they did not received. I e-mailed them, mail to them and faxed to them every 2 weeks started in May 2020. No, they did not received. When I called and asked them to provide a physical address that I can sent them my docs with Certified delivery, they refused. And now, I received a bill of $1300 for the Insurance they decided to purchase on my behalf and now, I Have to hire a lawyer to deal with scammers.


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Fifth Third Bank is the worst bank that I have ever dealt with. I been a customer for about 4 years. The first account I had over a year and I had 4500 stolen from my account fraud never called me. I had to call myself after that. I didn’t trust nobody when a person feels unsafe about other people stealing. You have a right to make and close accounts after fraud told me I could. They wanna close down my account because I’ve been through 12-15 accounts in 4 years. All I’m saying is after all this I don’t trust this bank at all. Now they should that they don’t care. I understand rules but this is wrong. A good bank would understand and work with you but a bank who doesn’t call you when somebody steals 4500 out of your bank account no call no text and have to go through bank accounts it’s the worst I’ve ever seen.


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I have had Fifth Third card for over 3 years. Used and paid it perfectly as agreed without exception. This bank will send you notification..."We're writing to let you know that your Fifth Third Online account has been temporarily suspended due to recent access to your account from an unknown IP address". When you call them they tell you there is a security investigation into your account and can answer any questions. They tell you to call back and after several weeks of the card not working, access being denied and not questions answered.... Then they tell you the account has not had a balance for the more than 6 months and has been closed and that they do not need to or are required to notify customer of the eminent closure of their account... :O If I want I can apply again.


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I paid off the auto loan on 9/16 and was told they would mail the title in 10days. After 45 days the title still had not been mailed and the bank said it had mailed and then later that they lost it. They then told me I would have to file for a lost title and pay for that myself. I did just that and the local DMV said I should have a replacement within 4 weeks. Today I called the DMV to check on the title because I have not received it. 53 had contacted the DMV and requested to have the title sent to them because they still had an open lien although I paid the loan in full and had proof of payoff on 9/16. Per DMV they mailed the title to 53 Bank on 10/29 and 53 bank did not notify me they requested it sent to them or that they received it. I spoke with them around 8 times throughout this process and typically got conflicting information depending on who I spoke with. 


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Any people moving from West Coast such as Utah, Arizona and California should think 1000 times before opening a new account because as a hard-working people I was unemployed due to covid and my unemployment direct deposit hits my account and they froze it with a false assumption of fraud 'the unemployment check was on my name', and they said they need proof of my record of employment history in arizona, they want public record: so people be aware that they can hold you hostage, bank somewhere else, never open any free checking with them plus don't deposit huge savings on their account because they can hold your money and file false report to ChexSystems.


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I am the seller of a home in Martinez, GA where Fifth Third is the lending company. The house was supposed to close on October 15, 2020. They sent out the appraiser two days prior to closing, and since the appraiser found issues with the house, we had to push closing in order to get the repairs completed. The appraiser should have completed the work well more than two days prior to closing to allow me as the seller to get the necessary repairs completed. Since, the closing has been delayed two other times, and is in the process of being extended yet again. Fifth Third has no explanation for why the closing paperwork has not been completed yet, other than "it will be done today".


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My credit card was closed by the bank (without any notification or warning) and they would not re-open the account. I've had this account for 12 years, never missed a payment, and have excellent credit. It was closed apparently for no activity for 6 months (after I paid it off). I found out it was closed via Credit Karma. (It had been more than 30 days since it was closed, but less than 60 days, and still 5th 3rd would not re-open my account; I even went into the branch and talked to a manager. Apparently they would have re-opened if it was within 30 days, but how was I to know?? No notice! And just a little outside that 30-day window). 


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I have been with 5 3 for several years now. I never had a problem with my checking account and either of my two credit cards with them. They are very helpful over the phone too. Unlike other banks they speak English which I can fully understand. I am thinking they are in the USA and not operating a call center in some other country. I get auto credit line increases on my Trio card which is now up to $14,000 credit line. I never paid a fee or had any adverse action taken by them. I think it's how you maintain your accounts. If you do that poorly then you will have fees. It is really up to the customer on how their experiences will be.


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The customer service is non existent in 4 days 4 reps hung up on me after all giving me different information. They held my check funds for 3 weeks after I deposited it. And for over a week and a half after it cleared the issuers account, then charge me overdraft fees while my check is pending. The whole thing sounds like a scam to me. Do not bank with Fifth Third!


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I bought a car and this bank (53rd) was the bank the car company went through. I did not nor will I ever get another loan from them. I bought the car about 4 months ago. I recently paid off the loan and paid what the online bank said my payoff was. Paying online through this bank, I decided to look at the account because I wanted to see zeros for what I owed. I was shocked to see I had a balance of 70.41.. Not understanding I paid that also. So I then called the bank and spoke to a loan officer who could not tell me why I owed that but I figured it was added interest. They keep adding interest until they get it. Whatever the lady was really rude and told me the call was being monitored and I wasn’t doing anything wrong except trying to figure out if I was going to owe more after that 70.41. She couldn’t tell me. 


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I've been a customer of Fifth Third for the past 34 months, never late or defaulting on a single payment and recently made a payment of 5,000 dollars in July (to reduce my overall balance owed to 3000, with a 6000 available credit balance). I was surprised to have received a letter in September 2020 informing me that my credit had been reduces from 9000 to 3000 even though I pay on time and never defaulted. As a result my credit was impacted due to an increase in utilization.


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There have been many issues in my experience with the mortgage department. I will only say that frustration is the most polite term I would use. Why would you want to do business with a bank that is so frustrating. Just go elsewhere.


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The overall protection is similar compared to Identity Guard and at a lower monthly cost. We get updates on email and our phone telling us when our personal data is found online as well changes to our credit score or if someone has accessed our credit through all 3 Credit Score Companies. Our quarterly credit score shows all 3 scores from Transunion, Experian and Equifax. I believe this company is something all prospective customers should look at.


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This card is linked to a checking account. Simply call or go online to transfer any amount from checking to PPcard. Your account is secure and you have available funds to use safely. Have had this setup for 3 yrs with no problems or losses. Highly recommended setup.


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Don't use them. I have been a customer for like 20 years and I am done today. When I first became a customer, it was due to a mortgage for my condo at the time. I had no issues with the service. I had issues with my local bank I was using, so I switched all my banking over to them. Eventually, I refinanced my condo elsewhere as they would not refinance the loan they already had. I retained them for checking and 2 credit cards. They had a promotion when I signed up for the checking account that allowed me to take money out of ATMS from other banks at no cost, they would cover the other bank's fees and not charge me. Well eventually that went away and they started charging me fees on top of the other banks fees, so it was the exact opposite. 


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I recently tried to do a home improvement already having a mortgage at 5/3 bank. They didn’t get back to me so I went through Rocket Mortgage and my 5/3 mortgage was paid off. After this happened they took my 5/3 credit card and decreased the limit from 13,300 down to 1200. Therefore harming my credit. They did the same thing to my husband last year before we got married. He paid off his mortgage and they cut his 5/3 card from 10,000 to a 2500 limit. They punish you for paying off your mortgage. It affects your credit! Unbelievable!!!!


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This company is terrible. They will not notify you if your scheduled mortgage payments are about to end, and will not call to notify you either. If you want to sign up for auto pay you need to mail in a physical form, what year is this 1990? This feels like a shady business practice in an attempt to claim late fees. If you call in their support staff is rude and unapologetic. I would steer clear of this bank at all costs.


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It’s very important to me to be able to pay my mortgage in split payments & extra payments to apply to just principal. I also like the fact that you can state you want the extra $ to be applied to principal.


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Could not be happier to be refinancing and getting away from Fifth Third for my (small) auto loan. Cracked me over the head with a rate near 7% despite perfect credit, but had no choice since it was through my dealership. I never missed payments, and the one time I did (my due date passed while I was getting paperwork finalized with my new company, who managed to cut my rate in half) they continue to call nonstop despite me explaining exactly what's going on to a rep yesterday. These guys are swimming in bad reviews for a reason.


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The website isn’t user friendly at all, if you need to make any changes to your auto payment account, you need to call the customer service to make the change and generally wait time on the phone is quite long.


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On Saturday the 15th I left work early to get to the bank before they close at two, with the construction near by on randall rd I made it there at exactly 2:01 and apologized to the teller and asked if he could please deposit a check for me since it's only a minute past two and was told that they already closed up all the totals for the day, which I completely understood. I was told I could deposit the check through the app on my phone or the ATM so I tried both. Since I only have the basic checking account I was unable to make a deposit EITHER way for some reason. 


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08/17/2020 Lately I've been required to prove who I am to the tellers at the Fifth Third Mundelein branch. I provide my I.D. when requested. I request that the teller to put on gloves if they want to handle my I.D. Chuck ** the branch manager told me they don't have to and the teller didn't need to wear gloves. I've been banking there for 20 years. Why I need to be lied to and treated unprofessionally by the tellers (who all know me) is definitely the reflection of the branch manager. I would like the executive officers to review current videos of this branch.


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Hi, Run as far away as possible from 53rd bank. They say they are doing banking 5th3rd better but it is 100% worst. I have applied for their credit card in October 2019 because of an ad they sent to my home address for balance transfer for 13months. I will list out the issues below latest to old:


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Always friendly, always ready to answer my questions and take care of my needs. Love the service, the building. Online is easy to deal with - even for seniors, female, blond....They are located conveniently, so I can go to their ATM everywhere. But I must say I love to go to my local bank, knowing the staff, my representative, and feel comfortable in that good old building. Glad they kept it up nicely.


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I have banked with Fifth Third for a few years now. My 20 yo son is a recent victim of a fraud scam. Someone reached out to him to “wrap his car” to advertise for them, then told him they would send a check for him to deposit. Since he is 20 and naive, he did not realize it wasn’t a legitimate company contacting him. Fifth Third flagged the fraudulent check and his account, told him there is a 10 day hold on the account and he may not access it, nor use his card. That, I understand. The local branch my son went into gave him a bunk number to contact the fraud department, which continued to go to voicemail and we both left numerous messages with no response. I am secondary on the account and I didn’t want them to take any funds out of my other two accounts to cover the fraudulent check. 


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Fifth Third Bank is great. Every branch is open and inviting. The staff are always very welcoming and friendly. I have a checking, savings and credit card through Fifth Third Bank, and have never had a problem with any account.


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I had a horrible customer service experience with Fifth Third Bank yesterday. I called the CS line at 53rd Bank when I noticed a hotel hold had not been released off my card over. 6 days. After being missed transferred and getting missed information on why hold which usually had been released was not and 3 hours later I spoke with the most rudest supervisor Ray. Not only was he unprofessional, confrontational and demeaned me for calling. This has to be the culture of his department because he practically dared me to report him. I so concerned because this person has access to my funds so I'm in the process of closing my account and going to another bank. I'm also subpoenaing the call recording so I have for future complaint process.


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Fifth Third Bank has been great when I have a problem or need special attention from a representative. They are topnotch 5+. They handled fraudulent purchases and stolen cards very well. They were quick and decisive and replaced or changed cards in a hurry. They are attentive to all problems and their representatives and tellers are great. However, on day to day transactions they always seem to be short on tellers making waits longer than necessary. Their credit card policies are great (including free ATM or reimbursement at ANY ATM).


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My experience that I have had with 5/3 they are qualified folks. I opened an account with 5/3 and I was informed that I would have a temporary pin for my online and go make one up online and if I did not that I would have to have it reset. So of course I did not follow instructions and procrasnated (spelled wrong) and that was the problem so the banker reset my pin and there was a email sent out and I read it wrong and reported a bad comment but I really need to APOLOGIZE. Because 5/3 was keeping me in the loop. So I want to THANK the people at this bank for the security they gave me.


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Avoid Fifth Third Bank like the Covid-19 virus. They have thousands of negative customer complaints on BBB and other sites. The Federal Consumer Financial Protection Bureau has filed a lawsuit against them for deceptive and illegal practices intended to churn up extra fees and charges. They just ripped off $15,000 from me from a mortgage principal payment I made by refusing to deduct it from the principal I owe and have so far refused to give it back or credit it claiming they are "investigating" my complaint. 


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Applied for loan on March 20 finally received confirmation. The week of July 10 we received confirmation that we were approved and had to wait another 7 days for federal guidelines we did and then I called and we set up closing for July 29 at 9:00 am in a local branch as per their guidelines. Also was required to open a bank account to get the rate promised. I did all of that only to get an email less than 48 hours telling me we do not meet their guidelines. I tried reaching out to the person who sent the email won't be back in office until July 29 day my closing was schedule. Try a few other numbers I have and after sitting on hold for 22 min reached someone who doesn't know when the guidelines changed but my info hasn't changed from when we were approved. The delay from March till now 4 months was on Fifth Third side. Just complete not the way a bank should do business.


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I Have had mortgages and loans with FifthThird, along with several other accounts. Service has been great. Have never encountered a negative person. They are always ready to help with any questions or concerns.


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We refinanced mortgage and were told our monthly mortgage payment would not go up..We received bill yesterday and it went up around $200..I do not recommended using them for mortgage..Also they charge way too many fees..As soon as we can refinance we will never use 5/3 again.


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I have a car loan through this bank. I have NEVER had a late payment, yet they have charged me a $15 late payment fee EVERY MONTH! Their own website shows that I have made the payments on time. They have spoken to my husband several times about this and have not resolved the issue. Now we got a letter threatening to repossess the car if we don't make the "missing payments"! Unbelievable.


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Before setting my mortgage with 53, I was aware of the terrible reviews they had online, but what they've done so far is beyond anything I imagined. If you decide to have a mortgage with 53, please make sure they'll make EVERY attempt to avoid mortgage pre-payment. It doesnt matter what they say, pre-payments are essentially impossible. Also impossible is to get someone to answer they call service or to return a call.


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I just found out my credit card with 5/3 Bank was cancelled without notice, forfeiting all my cash reward points. Why? The simple reason I hadn't used it for a mere six months. I spoke to a customer service supervisor who said her name was Hope, who told me they had the right to cancel anyone's account at any time without notice. I told her I had been a loyal customer in good standing for several years but she would hear nothing of it. She refused to reinstate the account and refused send me a check for the cash rewards I am owed. I explained that part of the reason for the lack of use was due to COVID 19 but she couldn't care less. I asked to speak to her supervisor but she refused, stating I could only complain to the bank's president in writing and only by snail mail. She also refused to provide me with info on what government department to complain to.


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I am absolutely furious with this whole company. I am especially furious with Ms. Elyse **, part of the PPP (Paycheck Protection) in Tampa Fl. I reached out to her a month ago and I have email records of all the conversations we had. She had me running in circles looking for information that I had the entire time yet and she never specified what I need! Not only did she hand me off to some new person who had no understanding of my situation, she conveniently did so right NEAR THE DEADLINE of this application. Then Mr. Michael ** in FL was rarely a help, I sent him everything and he never got back to me but at least he let me know that I needed the tax information that Ms. Elyse never asked for, information I had the entire time.


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5/3 Bank is by far the worst bank I've dealt with for credit cards. From the time I opened my credit card account in 2015 until present (2020) I've had nothing but frustrating experiences. They've caused my 100% Payment history to drop due to their faulty online payment system and showed no remorse or tried to work with me upon disputing the late payment several times. This resulted in me using my credit card very sparingly because I wasn’t confident that 5/3 would provide a seamless online payment experience in the future. 


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My home mortgage loan was transferred a couple of years ago to Fifth Third Bank. I have dealt with many mortgage services banks in my lifetime but, Fifth Third is the worst. I have to remind them to pay the real estate taxes and insurance, automated payments have been duplicated, automated payments have disappeared. They send letters telling me I do not have homeowners insurance and on and on. Every issue takes quite a long time to resolve with a customer service rep. They do have some decent service reps but there are many that could perform in a skit on SNL. I am at the point now of going to another institution, 5/3 is really that bad. If you have a choice stay away from them.


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Not only was my client's lender trying to commit mortgage fraud, he refused to communicate with anyone. By far my worst experience in my entire career as a broker. He repeatedly missed dates and refused communication risking my client's earnest money repeatedly.


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Today I wanted to pay off my car. I do not use their online banking site and I tried to in order to pay it off but impossible as I only have a car loan so you can't create an online login. I called the 800 number in coupon book - finally after listening to everything but a human, I got a human. I told her I wanted to go over my last two payments as I had a credit for a canceled extended warranty and wanted to ensure it was there. It was. I received my payoff number for today, but she said I had to go into a lobby to pay or login to pay the car off. I told her I choose not to go into the bank to pay as I wanted to pay it off online due to virus. The bank lobby is not open anyway. Well, I told her, "I can't create an online account. Could you help me do so since it won't let me." She hung up on me! So I have no idea how to pay this car off but to go on my Wells account and pay more than I owe to ensure I pay enough and wait for a slight refund.  


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Fifth Third Bank is the worst banking institution that exists on the face of this earth. Their customer service is the worst, highly unprofessional and rude. It's like their management handpicked mentally challenged and retarded personal who cannot answer a simple question, don't even try asking them to do some minor banking. They got me so frustrated and mad with their stupidity that I had no choice than to decide to go ahead and close all my accounts with them and take my business somewhere else. Stay away!!!


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Sent an insurance check and repair bill to the bank who lost it, twice. Called a lot: was referred to mortgage dept, message left with phone # not taking calls four times, and never got questions answered.


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I wish I would have read these reviews in December 2019 then I would have ripped their "credit card offer" to shreds and threw it in the trash where it belonged. For those who may need extra cash right now and in the future there are other viable options to get financing that are consumer and credit friendly and not greedy or abusive.  


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I received my PPP loan and it was deposited through my new 5Th Third bank account which is a new business account. I started withdrawing money and paying bills and employees and they froze my account. I am a small business owner that has employees that have not been paid in weeks. I started paying them and they froze my account and no one has given me a reason why! I am sure that they can see this is a loan and who it was deposited by! The banker asked me where I got so much money. I told him it was a PPP loan. He continued to argue with me and refused to give me cashiers checks to pay my employees. I went to the branch where I opened my account to find out they had blocked my account. This is money to pay my employees and businesses expenses because of Covid19.


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I've had Fifth Third bank for 6 years and now I'm so disappointed that I have to close all three of my accounts with them. I went to a branch here in Orlando and my card got stuck in their machine. All I did was insert the card and it did absolutely nothing. I wasn't even able to do a transaction. I let the tellers know, they checked the machine and said they couldn't find the card. Then they proceeded to ask me what kind of card it was and I when I told them it was not a 5/3 card, they said they could not give me back my card even if they did find it. What kind of nonsense is that? Then one of the tellers was laughing and saying that I would have to call customer service. I was livid. 


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I had an access 360 card provided by a 3rd party. Somebody tried to make a charge on my card. The card was closed near the end of February. I was told it would take 7- 10 business days to get a new card. After 2 weeks when I had not received the card I called again. They were sending me another card. I was also told by them AND 5th 3rd that the money would be transferred to my checking account. I also told 5th 3rd to close the savings & checking accounts. I was told this couldn't be done as long as all 3 accounts had money in them.


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My mortgage was purchased by Fifth Third Bank 8 months ago. Nothing was seamless. They were unable to carry over auto payments, but did not inform me. They could not carry over insurance information. When you reach customer service, they claim to resolve the issue and then you receive yet another threatening letter because they did not. Buyer Beware! Will be refinancing in order to remove the huge hassle.


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Every time I call I get an attitude from a rep after answering about 6 or 7 security questions after I have already put in my personal information on the automated phone system. Their technology along with the knowledge of the reps is below par. I had to explain about interest rates and the guy (Haung?) had no software on his computer to help even though he was a manager for loans. Terrible service. Closing all accounts!!


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This bank is absolutely awful. Their technology is HORRIBLE. Service HORRIBLE. Phone system HORRIBLE. How are they in business? They need to shut down. Specifically, I waited on their incredibly slow phone system to say then offer they would call me back (after 10 minutes of already waiting). They finally called me back and the unhelpful person said that I needed a new PIN to do what I wanted to do and that she would transfer me. I then tried to get a new PIN and it put me in the same phone system HOLE. This is like my Fifth Third attempt to fix this issue.


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Fifth Third is a disaster from the moment they take over your loan. We purchased a car from Norm Reeves Honda in Huntington Beach a little over a year ago and later found out that they sold our loan to Fifth Third. This company has been a nightmare from the beginning. They never sent us our pay stubs, let alone any information, so we knew where to send our payments to. I had to call Norm Reeves to get the payment info. for our first payment which was due in a few days. Then there were constant issues getting set up on their website. After that, they made it next to impossible to set up our monthly automatic payments. Just about any time you need to check your account on their website there are problems.


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5/3 bought my mortgage 1 yr ago. They were trouble from 'GO.' The escrow didn't pay insurance; then charged me for *their* insurance. Website fails. Hours on hold. So much work just to get the basics.


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Was a customer for 40 years. Always was a promoter of bank. Have recently had a short period of time when my auto deposit apparently dropped below the bank's limit and was charged a fee for having not enough money in the bank, which was still over $1000. Fortunately for me this only lasted for 1 month, and I had a very large deposit to make. Speaking to customer service the fee would not be removed. That was final straw. Have moved all my funds including 2 auto deposits to another bank. It is obvious that 53 does not care about my business, even after being a solid customer for most all my life. I would no more recommend this bank. Very disappointed with the disrespect I felt. I assume they could care less about my feelings. They are so big they do not care about regular folks.


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Their web site is a disaster, doesn't give flexibility in cancelling scheduled payments, has multitude of dead ends, asks for verification signature and you end up in a do loop! This is an account I am managing for my 95 year old father and if I could pull all the money out of it without upsetting him I would! I have several other accounts that I run at different banks and never have the issues I do with 5th 3rd! They are awful to deal with in person and awful to deal with on line! Inflexible, terrible interfaces and horrible customer service (when you can get them)!


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I have been going to Fifth-Third Bank for my company for several years now. They are always helpful and very friendly. I enjoy the daily interaction with the tellers and they are very honest in telling me if any of my deposits are "off." We have built up a joint trust over the years. They know that if I end up with too much credit or cash, I will tell them. I trust that they do the same. That is not necessarily the norm in this day and age, so I have been very pleased with Fifth-Third Bank on Portage Road and also the branch on Westnedge.


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I have been a Fifth Third customer for over 2 years, and havent had many issues over this time. However, during the last 6 months, my account has supposedly been going into the negative, even though I get no indication of this on my app. When I call to dispute the overdraft charge they give me, they give me a list of every transaction and what it amounts to. Everything adds up. This would be fine if this is what showed up on my end. They have no answer as to why I can't see that my account is over drafting, or why I'm able to make a purchase that would do so when I have it set up to not allow this. This leads me to believe that it is intentional so that they can continuously steal money from me each month. I will be closing my account as soon as possible and finding a new bank.


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If I could give zero stars for 5/3 bank, I would. I opened a credit card account with them 7 months ago and I regretted it since then. Up until 6 months ago, I was going through a very bad financial situation. I had two late payments but then my financial situation got much better and I've been paying 3 times the minimum amount on the credit card payment. After 5 months of diligently trying to pay off the credit card (so that I can get rid of them), I received a mail from that stating they lowered my credit line. My credit score has increased 60, I repeat, 60 points in the past 5 months. I paid off $5,000 of my total debt and now nobody else but the Fifth Third Bank is pulling this on me. I'll hurry up and pay off all the balance I have on their card then close my account. DON'T DO ANY BUSINESS WITH THIS BANK EVER!


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I had a loan with MB financial, 5/3 did a buyout. My Loan auto draft information did not transfer over, I missed 2 payments and they put it in repossession, called, got it sorted out, set up auto-draft - so I thought! Again, payment missed, had no idea. 5/3 called me and gave me 2 options, the full pay off or surrender the vehicle, they gave me a discounted pay off #, the next call to them it was reneged and back to the original price. Looks to me like they are just trying to liquidate the loans from MB financial and really hurting the people who had nothing to do with the buyout. Note: it was my lowest payment of any bill I have, customer service was a joke, I would have been better off dealing with a sleazy loan service!


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I made a mistake when setting up online payments for a car loan. It was for less than the amount monthly amount. The bank never communicate with us to alert us of the mistake. Instead they hired a company that pick up the car AGR Cape Coral FL to come to a workplace and pick up the car. After thousands of call we found out what happened and immediately pay what it was due. And proceed with the ordeal to recuperate the vehicle.


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Mother's Day weekend 2019 I lost everything in a house fire. Total loss, it is all gone!! My mortgage is with Fifth Third Bank. They have a loss draft department, all the way in Texas, I live In northern Indiana. My Insurance released funds for me to replace my house. That process alone to send them money is even a joke and super duper slow!! I am dealing with bad, slow contractors building the new house. I mean slow!! House was set beginning of November 2019 and I will remain homeless until maybe the end of June 2020... Now the contractors are pretty much doing nothing to get my house completed because the loss draft department will not release the remaining funds they are currently holding!!


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I am starting to think 5/3 Bank is on its way out of business. They provided an incorrect 1098 Tax Form in January and their response to my inquiry did not include the corrected 1098 needed. It included only 1098 forms which didn't have issues and monthly statements from the loan for which they provided the incorrect 1098 form. How hard can it be to provide a 1098 with the correct property taxes paid? In addition to the 1098 form problems, 5/3 closed their branch in the town where I live and expect me to travel an additional 12 miles to bank with them. Also, their web site has been having issues for the last month or so. I tried logging in tonight to pay some bills and the site cannot be accessed (2/22/2020 @9:00 PM). I had similar issues trying to pay bills last month. If they can't get legal tax documents correct, they are closing branches and their website is erratically available will they be around much longer?


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I would give them 0 stars if I could. I opened an account over 60 days ago expressly to make a balance transfer. I have done this many times in the past with other credit cards and the balance transfer is immediate. Two months later still no balance transfer by Fifth Third Bank. I have called several times. One person informed me that they lost the address for Chase so they couldn't make the transfer. I really think this is some sort of scam by Fifth Third Bank as I can't see how a bank can be so incompetent. There are so many other balance transfer credit cards. AVOID making a balance transfer using Fifth Third Bank. Terrible service.


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Will not call me back. I called him 5 times in 5 days, the problem is they sent me a 1099r tax foam with me not withdrawal any money. I called the customer service. No help. They keep telling me to call the branch manager. I did that I'm waiting for him to call 5 days now. Branch manager name is Andrew **. Seminole FL,


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We recently refinanced our loan with another lender and called these guys to find out about getting our money back that they hold in the escrow account. So apparently they don’t even start processing the paperwork for 14 days after the loan is closed. Why? Then it takes them another 10 days to send the closed letter out to us. Why? Then it takes another 10 days after the letter is mailed (who knows when they mail it) to send the check out which can take 7-20 days for delivery!!! This is absolutely insane! Over a month to get our money back from them, so they can earn interest on our money. Cheats!!


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I came in to open a rep payee account for 2 individuals in which we are responsible for 24/7. I already have an account here for another individual, and it was difficult but nothing like this! Rachael ** who is a teller there should not be allowed to work for a bank. She set up the accounts 4 separate times, and each time it was wrong. A supervisor (who was really great) came in to assist Rachael who still doesn’t understand what she is doing. Her attitude was rude and she was short with me (who literally was just giving her every document she asked for) and kept repeating she’s confused.


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I am taking time out of an extremely busy day because I am so incensed with my experience with this bank. From the process to approving a line of credit to the closing where the representative had very little to no training to the lack of training TO the general pronunciation of the English language. I will avoid contacting or doing anything with this bank if at all necessary. I just spent 13 minutes for someone to answer the phone not have the ability to answer my question and transfer me to another department where I held another 5 minutes before hanging up. It's a wonder that they havent gone out of business. This is a extremely poor run company. I am trying very hard not to use expletives during this review to be taken seriously but THIS IS THE WORST BANKING EXPERIENCE OF MY LIFE.


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I would give this joke of a bank 0 stars if I could. Don't ever, ever use this bank for anything. Customer Service is basically nonexistent. I spoke to 5 people in a row to get help to just make my car payments and all of them were contradicting each other and were absolutely no help. The online banking website is a piece of garbage... It's impossible to make payments and everything breaks all the time and requires you to call Customer Service which just leads you into an endless loop of ** and frustration. I just want to give them my money but they're making it really hard to do that.


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I'm being charged 8 dollars a month when I have a free account and I had a check over $200 put in there from my insurance company. Never seen the money because my account was in the negative even after I changed my debit card and now my account is closed.


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5/3 bank debited $1500 out of my Chase Bank account instead of the $150 card payment that I have set on auto pay. After pulling an unapproved $1350 extra without my consent or knowledge they offered no help, apology, or solution after me being on the phone for close to 2 hours trying to get the charge refunded. Finally, the last representative hung up on me after speaking to 6 different representatives and 4 different departments. They actually went as far as trying to blame my bank for letting the transaction pull. Absolute lunacy. And completely illegal to withdraw an additional 1350 without my approval or knowledge. Absolutely terrible company. Thank GOD Chase bank is disputing this on my behalf and is refunding me from this terribly dishonest and crooked bank.


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Why, in 2020, does it take nearly 20 days to get a vehicle title after paying off a loan? I mean come on...When I asked the customer service supervisor, Clarissa, she said that there is an internal department that can not be reached other than by internal people who make the decision as to when a lien release is processed...That internal department will not receive an email from anyone inside of that 10 day span...Not to mention, no one from the outside can call this secret department to see what the hell is going on with the processing of said lien release. I'm not even going to go into dealing with making loan payments etc., and the to death fees these guys have. WOW. Don't deal with this bank if you have a choice...Never again will I. Go bank with a local credit union or another big name bank. This company is a complete joke.


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I will just say bad customer treatment by 53 Bank. Only thing with this experience I can sum up is 53 does not want to retain customers. In my case a simple enquiry on balance transfer of which no information is available for customer to view online nor Emailed or Mailed of the request made. When asked on the same to customer care executive, a simple question of verifying the dates of transfer. I had to face a rude behavior which was unbelievable. I regret doing any business with 53 bank in past and hereon. It is definitely 5/3 worse experience than other banks.


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I am currently a 5/3rd customer & have been since 2013. I'm trying to refinance my home with 5/3rd but can't get a call back. I can't believe a company is willing to lose business & customers so easily. Unbelievable!!!


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Where to begin? I'm 69 years old and have been banking for 60 years. I have never had a worse experience than having a mortgage with Fifth Third. Within a month after they bought our mortgage from the construction company, they sent a letter saying that if we didn’t provide proof of flood insurance within a month, they’d buy some for us and add it to the bill. We live on a hill 40 ft. above sea level well out of a flood zone!


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Fifth Third Bank has a auto loan payoff protocol which requires loan payoff checks to be sent to a specific mailing address and to be accompanied by a "payoff letter" which must include the account number, the address the account is associated with, the balance as of the payoff date, a check for the payoff amount and contact information for the payee including a phone number and email address. The letter must be signed by the account holder.


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I have been a loyal customer of 53rd bank for over 20 years. In August of last year I was notified by text alert that there was some "suspicious" activity on my card and 53rd was asking for me to confirm if it was me or not. I quickly responded, "NO, it was not me." They still allowed the thief to use my card and make a $400 purchase. The purchase appeared on my doorstep a week or so later. I was told by 53rd to open a fraud/claim. I contacted them many times over the course of 4 months and got NOTHING.


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Ever since Fifth third took over MB financial, have nothing good to say. From battling bank card issues in the beginning till now with inconsistent card recognition, to constant account fees that I never had before on either accounts through 20 years of banking with Corus, then to MB. They claim free checking accounts, but not really free when they hit you with a monthly service charge for not playing their game on each account. Free would be like it use to be when it was BM financial.


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I cannot log into the mobile app, went to an ATM and my card isn't recognized. I called Customer Service and as far as the reps know, my account is fine and everything is fine on their end. I disagree.


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My brother bought a car in November and financed it through Fifth Third. He died a couple of weeks later and his estate is held up in Probate Court, meaning all of his accounts are frozen until Probate Court releases his assets. Fifth Third Bank is threatening to repossess the car due to non-payment of the $177 monthly payment. They told me today to find another source of funds to pay the monthly or face possible repossession to be sold at auction. His body isn't even cold yet and the vultures at Fifth Third are circling looking for blood. They show no concern for the customer, the family's grief, the probate court's directives. They say that "it's in the fine print" on his contract. What a terrible way to treat a customer. I hope you can learn from our bad experience and take your business to a bank that values a human life and experience more than a $177 payment!


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In September I made a reservations to a hotel in California. They overbooked me one night by mistake. I called and had the problem corrected, however they had already withdrew the funds out of my account. I was told my money would be refunded and it never was. I have been fighting to get 176.08 back since Oct 2019. The dispute was closed without my knowledge. I called and they reopened it. Later on the refunded me 88.00 of it and 3 days later took it back causing me to have a negative balance that I had to pay for over their negligence. I have called and talked to 20 different people since Oct and still get nowhere. I am not going to deal with a bank that will not represent me or my money and protect my account over their being lazy, and ignorance.


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Went to make a deposit to cover a large payment, teller tore up deposit slip and put the funds in the wrong account. Called customer service and they hung up on me. What useless 53 worse service from a bank.


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Fifth Third Bank. It's that bank that catches your attention with appeal to get you interested, wheels you in with words that seduce your ears to lure you into that phase of total believe. ONCE you're in, and you're there's is when you'll see that nightmare of total deception like Hotel Calif. Once you are in. This once warming laugh becomes evil. I had on Nov 1 2019 SSI deposited funds that all never see again. $1018.04 magically disappeared and their stories are not close to what you would expected and but many banks employees are taking lessons from Wells Fargo. My money disappeared, customer service treats you rudely and uncaring. They will not look at reality about my money and all never see it again. Closed my account without a reason. I've been stomped on, every Penny they took happening, and my daughter had no Christmas. Do the know how heart broken I was to have to tell her why Xmas wasn't going to happen. I ended up homeless.


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I've been a client with Fifth Third Bank for a few years, and they've always had strict policies. But recently, they've gotten downright greedy by taxing overdraft fees every few days, consecutively. Their overdraft fees are already the highest I've seen; commercial banks charge less and are more flexible. As a small community bank, they are definitely taking advantage of consumers. Consumers who only need to close their accounts and do business elsewhere.


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I have been a loyal 5/3 customer since the 1980's and have not only our mortgage there, but multiple accounts as well. In September 2019 I applied for a Home Equity loan and today on December 12, 2019 I have yet to gain access to any funds. I had a small amount left on a SBA loan with PNC from 2014 when I opened a business. The 5/3 underwriter asked for documentation and a current statement which I provided. It was not good enough. I provided the articles of incorporation showing the business and I were one entity. That wasn't good enough.


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For a company that handles money whether it's day-to-day banking or living such as mortgages, it's pretty unrealistic that it's impossible to enroll in auto-pay over the phone let alone on web. Customer service wants to discuss security measures when it comes to verifying bank accounts for auto-pay, which is understandable, but what is mind-blowing at best is the only way to enroll is to literally write your account information on a piece of paper and keep your fingers crossed that it gets directly to them, let alone in the hands of someone trustworthy. The only suggestion they could give was going to my nearest branch....sure, I'll drive states away. Looking at the overall reviews and the 1 out of 5 stars this place is rated with, I can see why. Especially with something as simple as this.


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Fifth Third Bank is literally the worst bank I have ever dealt with. My mortgage was sold to them from MB Financial and they have literally stole money stating they made an escrow payment for property taxes and after asking for proof that the payment was made back in April of 2019, they state the check was not in fact cashed and would be given back to me. If I had not checked my escrow payments diligently, I would have never realized and they had no intention of refunding that $852.00 back to me.


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11/1/2019 SSI deposited my money into this Bank. 11/1/2019 I call with SSI three way with their promise to send back. 12/1/19 still processing in their bank and 12/1 still process but I wrote to BBB. I get all lies from Renee ** talking something I know doesn't existed. I still haven't gotten my money and.. Yes 45 days of lies from this vice president that.. Isn't happening. So...I'm not letting this Bank scam me and steal my money so.. I'm posting this. Rejected message on BBB and am disputing it and will now hire myself a consumer fraud lawyer to represent me and I'm taking this Bank to court. NO STARS. DON'T DEAL WITH THEM. THEY ARE DISHONEST AND WILL DRAIN YOU OF YOUR MONEY.


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Have been with 5th 3rd for 25 years, most of that time with very little money. For the past 7 years I have had both checking & savings but within the past month I'm having GREAT DIFFICULTY accessing accounts, either online or ATM. Contacted their Cust. Svc. NO HELP! IT SUCKS OUT LOUD! Will be changing banks in the next few days...


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I have been client since 2003 and never in all this time have had so many issues with this bank and special in this location to get change, have access to my safe or any other little things. The staff keep rotating, manager totally rude and now they ask to have a business account in other to get small bills or even coins. You can have multiple accounts but if it's not a business one, they refuse to give you change! My husband was not helped yesterday to get into our safe because he does not have an active account with them, but our whole family total we have 4 accounts plus the safe box! So People needs to be trained to help customers and not to block them from having business with the place they work for. "Employees on this location choose to be part of the problem and never part of the solution." Please get back you old staff. 5075 W Washington st Indianapolis, In 46241.


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Overpaid on our account for four years. Second to last payment was 11 days late and they reported it as over 30 days late and it dropped my credit rating by 66 points. They claimed we didn't pay the total amount due. Didn't find out until after I had paid off the account and now when I log in to the account I can't retrieve my monthly statements to show them we paid the amount that was due. Never using them again.


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Paid off my auto loan today with CASH and took my title with me and after I made payment in full, they refused to sign off on title. Teller said she is waiting for printer to print receipt. To have seat and she would bring it to me. She bought it to me all folded up and said, "There you go." So I read the letter when I got to car, and it was a payoff letter, not a lien release letter. So I went back into the bank and got in somewhat of a argument with teller, she said this is the way they do it, that I would receive a lien release letter in about 2 weeks. Well I had the truck sold that day and needless to say the buyer backed out. I been buying and selling automobiles, boats, etc. for over 50 yrs. WHAT'S UP WITH THIS **? Gave them a 1 star because I couldn't give them a negative 5. DO NOT USE FIFTH THIRD BANK!!!


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If I could I'd give this bank a ZERO for 3 different supervisors lying to me and promising me to fix their mistake regarding incorrectly reporting me to the credit bureaus and dropping my perfect score that I’ve built up for the past twenty years -74 points. Long story short I made two payments on my mortgage within the same billing cycle. I get paid biweekly so I've always paid every 2 weeks, so essentially 2 payments to equal the whole lump payment for one month. I had MB Financial for 3 years and never had a problem paying this way until 5/3 took over my mortgage loan. I was told since I made 2 payments within 30 days, it "confused" the system and they actually sent me one of the checks back in the mail. In turn this made my mortgage late since they sent ME back the payment, God knows why you are sending me back YOUR money?!


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Fifth Third Bank makes it so difficult to get on autopay. Makes it very difficult to make car loan payments seemingly so they can charge endless late fees. They are one of the worst banks I have ever dealt with.


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Fifth Third has held my equity check that I got from closing on my house for two days so far without interest. Even though the check has cleared and I asked the manager at the Brownsburg Indiana fifth third to release the funds she said no and didn’t care if I contacted the FDIC to file a complaint of fraudulently holding funds without interest. AVOID THIS BANK. They call obsessively after you tell them not to. Had to change my phone number bc they wouldn’t stop trying to sell me on products but won’t release my funds for two weeks.


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If I could rate my experience less than 1 star I would!! On October 8 someone SIM swapped the SIM card on my phone blocking me from using my cell phone, contacted Fifth Third Bank pretending to be me and was given a temporary PIN from Fifth Third Bank to gain access to my bank accounts. They changed my PIN, password and ID and opened a Zelle account and withdrew money. I found out about this on the same day it happened, notified the bank, and went into my local branch with copies of all the emails I received from Fifth Third, from Experian telling me that 2 credit cards had been opened in my name, and the text message from my cell phone carrier telling me that changes had been made to my cell phone account. 


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The people are not helpful and did not take our issue seriously, as they were laughing while trying to understand our issue. We are going to be switching to a different bank because of this. They were very disrespectful and unprofessional.


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Literally the worst financial institution I have ever interacted with - lost a large insurance check of mine despite my taking every precautionary measure (sent it certified mail, tracked it, followed up immediately). I needed the funds immediately after paying out of pocket for flood damage but it required a second signature from the mortgage/lien holder. You would think it would be the easiest thing in the world to endorse a check and stick it in the prepaid envelope with label I included. They stated 5 days on the website which I expedited with certified 2-day mail - and 35 days later I have nothing. I called 8 times and never received any informed, personalized, or even apologetic assistance. Interacted with two supervisors (Clifton ** and another, didn't get the name) who also did nothing. Refinance ASAP if this is your mortgage company.


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If my debit card isn't being hacked, it's being told that the bank doesn't count change or long lines with one teller! THIS LAST OFFENSE... I deposited a check from a business that has been sending me checks for over a year! This last deposit was made on October 29th, and just to be sure it cleared right away, I walked it inside the bank because rent is upon me, and I didn't want to take any chances with the ATM. As of today, the check still hasn't cleared, so I called the bank to inquire as to why. They just arbitrarily decided to put a hold on the check until November 6th, which is 3 days after my rent is due!! THEY NEVER EVEN INFORMED ME ABOUT THE HOLD!!!! I'M NOT WORKING!!! ENOUGH IS ENOUGH!!!! I'M CLOSING MY ACCOUNT!!!!


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5/3 added late fees, interest charges and overdraft fees to a charge card which had been closed. They would not respond to a BBB complaint or one with CFPB. My communications with them to resolve this matter where handled with confusing and conflicting information. 5/3 intentionally tried to confuse the matter. I do not recommend them for any banking needs.


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Have banked with 5/3 for years. Satisfied in every aspect other than Mobile/online banking, which is absolutely crucial! Seems that every now and then my login info Just stops working!! Happened again today and I KNOW I didn’t have it wrong. Even have auto fill and NOTHING had been changed! Started calling CS at 5:30 so as not to be stranded with no access since closed at 7pm. (Know this from experience!) Long wait time and disconnected 3 times before finally talking to rep. An hour later!!! Needed to transfer $ to son. Glad he wasn’t stranded on side of road somewhere waiting for that transfer!! Also-long wait times for CS might be a clue there are A LOT of problems!!?! Hate to change banks but I’ve just about had enough!!!


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I had perfect history with bank. I haven't used the card in several months maintaining a zero balance throughout. 53 sends a letter that credit was reduced (over 6000) with reasons no other bank has ever produced, frequent disconnects with representatives while verifying personal info leaves me to believe 53 owns a system that rejects customers, shortly after they say how they can make it a Fifth Third better. Unbelievable. I closed the account. Horrible bank.


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I have had login in issues for weeks with this bank. Not once have I logged in to my bank account without the aid of customer support. I attempted to reset my password using my login ID, but it said that it couldn't find my id. Then I tried to login in using the same login ID that it couldn't recognize. Sure enough, it blocks my whole account. I have never had so many login in issues in my life. Especially when I wrote down my username and password for this very reason. I highly recommend that you avoid this bank if you have any plans of making online payments.


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I was charged $148 for overdraft fee that was PENDING in my account. I deposited enough money to bring it positive but customer service said that is not good enough, even though 3 of the overdrafts were caused by DoBot, a 5/3 service for Saving, not getting charged. Anyway they said the overdraft fee starts to be a transaction the day before, but the customer does not see it. The next day it is PENDING, and they say they can do nothing about it. This seems a deceptive practice and I have reported it to the FTC as well as the BBB and the Consumer Financial Protection Bureau.


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Find a different bank for your checking accounts. The mobile app doesn't work after 7pm. They randomly shut down all their services for updates. There are no departments besides fraud services that are open at night. They will literally lock you out of your accounts and leave you stranded. This is the 2nd time that 5/3 Bank has refused me access to my money. It's a Saturday night and (thanks to 5/3) I'm stranded an hour from home. And the fraud department (only people you can talk to at this hour) told me "good luck, your only option is to keep calling back and hope the updates are done soon". Stay away from this bank by any means necessary!!! Also, I'd give 0 stars if I could. They're not worth the 1 star rating.... slack af establishment.


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Obtained a car loan from Fifth Third through car dealership in August 2019. Submitted paperwork to Fifth Third in September to have autopay established. Made payments online for August and September. Still was not set up for autopay. Called Fifth Third in September and was told that paperwork had been received but it could take a month to set up. In October I went online and made the payment. I noticed that there was correspondence in the inbox. It was letter, sent to the wrong address, informing me that autopay had been cancelled at my request. I called and was now told that they did not receive my paperwork so autopay request was terminated.


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I have done business with Fifth Third Bank for over 12 years and in that 12 years I have NEVER missed a single payment. In fact, I have never missed a single payment for any of my bills and I have the credit reporting to prove it. I paid off my card in July and there was a balance of .80 cent that I didn't know about. I didn't receive a single statement, not a single email, not a single phone call that there was a balance or that the bill was late. The late payment was reported to my credit and it dropped 96 points.


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My debit card numbers were stolen through an app in Google Play. I had deleted the app a month prior to the charges in question. I received five charges in the same day that were growing incrementally bigger. I caught the error that same day and had my card blocked. They refused to refund any of the first three charges, even though the fraud was caught and reported that same day. I am likely going to bank with someone else soon, and I don't recommend that you bank with Fifth Third either.


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I called customer service today to get help in updating my checking account on file and the lady was eating in my ear and talking real nasty. I have never experienced anything like this with any company that has my car loans. And this isn't the first time. When I first got my car loan and wanted to set up my account I called and they were talking very nasty and don't care and apparently the company don't care. I am ready to take my service elsewhere because I just can't with these ignorant people that they called customer service. They are the worst of the worst..


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I was dumped on to Fifth Third Bank (FTB) from MB Financial (since they merged or something). The loan was for a used motorcycle loan. I had auto payments so there was never an issue with my payment. The issue was FTB customer service, it sucks to try and get through to them for anything and when you finally do, you get passed around and they are unprofessional, little if any common courtesy. Now you are forced to deal with a 3rd party Co that handles their business, such as the Title of a vehicle "Title Support"! This is a totally separate Co from FTB, they charge you for anything you need to do, something other banks handle on their own for free.


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One of the worst banks I have ever dealt with. Takes literally a dozen calls to get any small thing changed on your account. Customer service is extremely rude as well. Couldn't believe it. Just wow. Don't use this company if you can avoid it.


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SO far it's taken 4 calls and multiple days to come close to being able to close our business checking account and it's still not closed. First customer service said we need to close the account in-person at a branch. When I told them I lived in California and there were no branches here, they told me to call a Chicago branch and they would be able to help me. When I spoke with the rep at a Chicago branch she said I needed to close the account in person. When I told her I lived in California and there were no branches here, she said I have to call customer service--the same number I called the first time! Unbelievable.


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53 took over servicing my mortgage from MBFinancial. I've never seen a more confusing and messed up transfer. I made an internet payment with MB and got back a receipt saying I successfully made the payment. End of the month 53 sends a statement that doesn't acknowledge the payment. I'm claimed to be overdue. I call and try to resolve the problem, and I give the receipt number of the payment. Their internet is down, and they will call me within 24 hours. No return call. I do other things until a credit agency tells me there's a big drop in my credit rating. Surprise. No communication or response to my complaint, but while issues pending they start issuing negative comments to the credit agency. I write message to their complaint box. They by email advise that they received it. No action, and they don't send any further messages. 


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If I could give 0 stars I would... I have been a customer for over 3 years they basically make money off of the customers. Every time I call them they all tell me something different and then I get charged so many fees because they lie to me.. I’ve added up the total and it’s almost 600 dollars in fees..


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The Fifth Third bank is horrible. Time and again I was not able to access my account information online. Every other bank I've dealt with had easily accessible, and safe account services online. Today, on a Saturday, I could not get access to my account information at a very critical time for me. Because the bank was closed, I could not reach any type of customer support, on the web, or by phone. On the website I was told by a computer voice that my information was invalid. This is the same ID and password I used just the day before to get online and check my info!!?? On the telephone, at the number provided by the website, I was told the same for my pin number???? What???? So aggravated. Changing to a different bank on Monday. I will also submit a letter to the Better Business Bureau, and National Banking Commission, or whatever agency I find out is overseeing banks.


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My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with another bank but my loan was unfortunately transferred to this bank several months ago. But found myself very frustrated because even though I called to have my payment made automatically, they still did not take out my payment!


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Fifth Third TRIO Credit Card. I've been trying for weeks to set up auto pay on my credit card. Apparently, it needs to be mailed or faxed in to make this request. I've faxed it in twice and still it's not set up. I'm disappointed in the overall service and difficulty to do simple things like this. Discover and Chase allow you to make changes on-line. I'm going to cash in my rewards and bring my business elsewhere. I would never recommend this bank to anyone. Beware...


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Went to close my account, which they had charged me over a $100.00 in dormant fees, no notification of these, said I had to come back next day because my account was closed. This is my money what little l have left. I had money with Capital One account for over 5 years. Never took any out or made a deposit. They gave me all my money back l had deposited. This bank is making money with people‘s money. My money was costing them anything sitting in my account. Bunch of cheating people!!!


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A loan that was paid off in 2017 and they never sent the payoff notification to the Georgia DMV. Then when we called them to get them to fax us the paperwork so we could get the title to our car that should have been filed 2 YEARS AGO... TWO different "supervisors" Erin and Ray both refused to fax the lien payoff to us. They HAD TWO YEARS. Why does it take 3 days to fax something they had TWO years to do? Pathetic. DO NOT DO BUSINESS WITH THEM.


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I financed a car thru them and end up setting payment direct out of my account and they repossessed my car mistakenly but charged me the fee even when I picked it up and said they was gonna reimburse me but haven't! Did it again..How is this possible and you take outta my account more less you charging me the fee. Lawyer time now..Talk to one today. It's just sad now. I have call payment in an pay a over phone fee. Don't deal with these scammers.


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I am at my wits end with their online system. It looks like it was coded about 20 years ago, and it doesn't offer the standard features that I expect in an online banking experience. There's no way to view what my regular payments are, there's no way to schedule automatic payments, and the schedule payment system is confusing and will not tell you if you're over or underpaying.


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Went to the bank at Telegraph & Maple Rd in Michigan to cash out a check which was issued under 5/3 Bank. The cashier (Taylor) refused the check because of the amount. I asked if I can see the bank policy and she said there’s no policy for me to see, she couldn’t cash a check with a large amount (6k) to a non-member. I tried to open a profile with them and refused to use the phone number that provided to her. I asked to speak to a manager and she said the manager is not there but the manager was in a different room with another customer. I called customer service while was there and the lady on the phone told me as long as the check is issue under 5/3 Bank and I could cash. I told the cashier and didn’t listen. Jordan came out but couldn’t help either. I called customer service again and they suggested go to a different location and I did. There were no problem at the next location.


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I have been with this bank for over 10 years and I cannot wait to finally change from this outrages bank. I am pretty sure they have a system in place that let them know when you have low funds to process charges that are not even supposed to hit your account for another few days, this way they have the ability to charge the DAMN overdraft fees. I am currently facing an economic hardship and they want to charge me everything under the sun, I am pretty sure that with all the fees that they are charging me and I've paid over the years I sent the CEO's kids to college. I cannot expressed how much hate I have towards this bank. Please DO NOT even consider this bank for ANYTHING. Trust me you will REGRET it. OUTRAGEOUS.


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I have had my mortgage with 5/3 for many years but decided to do a refinance and HLC with another bank. I contacted 5/3 requesting a pay off and let them know that I would be managing my Escrow with the new mortgage. Fifth Third included my escrow in my pay off balance and caused my closing date to be rescheduled. They also suggested I just use my escrow balance to pay off the escrow that was had been added to my pay off balance. I think anyone with a brain can see that that would have caused me to lose approximately $4,500.00. We did get this issue resolved which caused me to miss work for a second closing date. In the meantime, 5/3 took a second mortgage payment for August without my permission. 


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If you are looking to use Fifth Third Bank for any reason DO NOT!!! I promise you will regret it. They have incompetent people working for them and asking to speak to a manager is a joke because they do not return calls or come on the line. I paid $54.00 to overnight as they suggested an insurance check they had to endorse and send back. They told me to overnight it and to put a self addressed stamped overnight postage on an enclosed envelope inside the envelope with the check and I would get it back Friday the 9th.


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I finally decided to to take advantage of one of the offers for a bonus for opening a new account. I was misadvised that I could fund the account by a Zelle transfer from my other bank. After it did not go through, I tried it again. Later, I discovered it still did not go through so I called the bank & was then told that I was misadvised & have to fund the account a different way. Unfortunately, the time allotted to do so expired. I funded the account & was not paid the bonus even after going to meet with a representative in person. I have the emails with the person who misadvised me but they left the bank & reportedly made mistakes. However, they should have honored their offer.


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My HSA account card is not being accepted by any retailer I have tried for my medication or physician visits as a debit or as a credit card, both of which should be available. I am still getting statements and $1.50 "fee distribution" is still occurring on my card. I have tried to call the 18883503535 number on the back of the card and my statement, to which it says, "no one is available", and disconnects. I have tried to log in online to my account to which it is no longer accepting my password and will not allow me to reset my password. A reset link is sent to my email address that takes me to an error page and says my password cannot be changed and to contact the administrator. This is very frustrating, I cannot access my money, I cannot access anyone to talk to about it and they continue to "fee" it til it's gone!! This is a joke and theft.


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Each and every transaction is handled with TLC - they go out of their way to make you feel appreciated. If there is a question with a transaction - they will go over it with you. Again - you are a valued customer ---not just an acct. number.


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My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with MB Financial but my loan was unfortunately transferred to this bank nearly a year ago. But found myself very frustrated by receiving calls from this bank as if I haven't paid my monthly mortgage payment on time, even though I have always paid my mortgage payment with the first week of each month and more than a week BEFORE the grace period (15 days) is over.


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I was banking with MB Financial (which had merged with Corus, the bank I started with) and then MB merged with Fifth Third a few months ago. Towards the end of May I was informed that I would be receiving my new Fifth Third debit card. I never received the card and my current card was then turned off. I called customer service and was given an extension so that a new request for a card could be put in. I waited and still didn’t receive a card. I then called again and ordered yet another card. I made this call last week. I again didn’t receive a card and had given them my address each time just in case there was an error. Finally today, my current card was shut off again.


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Vickie ** took 7 days to return a phone call. Blamed a trainee using her desk so she couldn't check her vm's she said. I found out from one of her co-workers today, she was able to check those vm's anytime from anywhere on any phone. Then texts me and says I'll call you back in a few. 50 minutes later, no return phone call. Don't use Fifth Third for a mortgage. They're unprofessional. Check US Bank. None of the easy lies will have to be dealt with. Stay away from Fifth Third.


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Recently my mortgage was taken over by Fifth Third bank from MB Financial. Since the takeover my mortgage payment has gone up 70 dollars due to a so called escrow increase. Granted my taxes and homeowners insurance nor our school taxes have increased at all. We contacted Fifth Third and tried to explain this to them, but they just said we will research this and get back to us. 1 week later still nothing from them. Then we get a mortgage payment letter saying we owe double our payment plus a late fee. We pay our mortgage over the phone since inception back in 2015 with MB financial and never had an issue. This bank holds funds till after the 15th then sends to payments. So we get stuck with escrow raise because it is the only way they can raise our mortgage payment to rob us blind. I wish MB never sold out to this ruthless POS bank!! Looking for a new bank to take over our mortgage, screw Fifth Third!!


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I deposited a check on Monday in my Fifth Third's account. I asked the teller in great length when will it be available. I have to pay my rent, she said two business days. I then questioned her that it was a new account and this was by far my largest deposit, would that affect anything? She assured me I would have no problem. Of course now two days later they have put an additional 7 day hold on it and according to customer service and 3 different managers there is nothing I can do, not even bring a copy of the cashed check from the other bank. Truly not even very nice about the situation. One manager said, "I can't give you my manager to talk to. There is nothing to discuss." She eventually gave me her manager who came on the phone with the biggest attitude in the world that she even had to talk to me. Can't wait to close this account.


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All aspects are easy to use. I enjoy talking to customer service because they are so helpful and are able to answer my questions and help me set up my account. I had trouble setting up my account. Online banking is faster and easy to use. I like being able to use it anywhere. I can get my balance 24/7.


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Total disaster after the MB Financial merger. Never ever had any problems before they took over. Our mortgage payment went up $70 due to escrow amount increase. We immediately called to pay the difference. They applied our payment towards principal and not monthly payment. I have called at least 6 times and endless hours to correct. They are calling my cell 10x in 2 days and not leaving a message. Total Harassment! I am told it takes 10 days to correct. Do not ever get a mortgage at this incompetent bank!


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Fifth Third held and rereleased pending transaction money. Paid car payment on July 5th. By the 11th 4 business days later the money was back in my account. I believe they thought I wouldn't notice because the car payment was now 20 dollars short. I put money in account that night and the next day car payment posted to my account. So this morning I get an email stating I have an overdraft for 74 dollars. Yesterday I get a alert saying the account has .68 cents in it. I call today and they said "overdraft fees are from 2 purchases last week that just posted on the 22nd". How is this possible? I had my check deposited on Friday and I transferred money into the account Sunday night. Stop rearranging pending deposits and stop releasing funds back into my account that are for purchases that I made. I'm not happy with how Fifth third. I'm paying 74.00 dollars for 2 purchases that totaled 13.33. I will be closing my account.


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Basically, I saw in pending transactions I was going to be a few dollars short for my bills, so I went in and deposited $20 cash with the teller to cover it. Well, Fifth-Third has had my $20 in pending for 3 days now and has retroactively charged me an overdraft fee today despite making zero purchases since I deposited my $20 cash. This is not the first time they've taken money from me. There were a couple incidents in the past where purchases over a week have been rearanged to make sure my deposits didn't cover it, despite depositing more than enough for the week. They have been sued (and settled) multiple times over their illegal overdraft practices, and I think have another class action lawsuit going against them.


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Tried to get loan for my Daughter here. I have IRA, checking, savings and mortgage here. Daughter has checking. 2 Sons have checking , savings and a Roth IRA here. Daughter's first car so I figured I would co-sign for loan. 1st told no need, then call back to sign. Then wanted contract for car changed. All the time we're told everything ok. Waited 3 days. No answer, called. Was told they were working on it. Over weekend applied online at 2 different banks and got approval in 24 hours. Monday came. Still no word from 53 Bank. Went with another bank and got money that afternoon. 5/3 Bank. Sent a LETTER 1 week later denying loan. No call just letter. Banks loan department, underwriters, have always been a pain here.


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Like many other complaints here, I used to have MB Financial accounts. Since the merge, it's been absolutely a nightmare. I used to be able to make my payments on the same day as due date and they would go through just fine. Now their customer service or even the payment talking robots aren't even set up or available. That seems to be a setup to charge the customers fees while providing NO help and support to the customers. Unethical indeed.


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At first I thought Fifth Third Bank was a respectable institution but after what I recently went through I'm putting them in the same boat as Wells Fargo. Over 2 years ago I closed all my accounts with Fifth Third to switch over to Chase Bank and 3 months ago I randomly received a letter in the mail from Fifth Third asking for $750 in late fees. I was completely bewildered by this letter since I hadn't had an account with them in the past 2 years. Come to find out when I closed my account, they told me the account was closed when in reality it was still open. Even worse since I withdrew all the funds in the account when it was closed, each month I started accumulating a minimum monthly balance fee which came out to over $700 over 2 years! 


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I got a checking account at 5/3 in Pinellas Park. Two weeks went by and I didn't receive my checks. I went to that branch on 66th and asked what happened to my checks. The manager went online and said everything was filled out but no one pressed the order button. I understand people make mistakes so I was not angry. However, I explained I have bills to pay and asked if he could put in a rush. He said it would cost $50 for the rush. I took out my money and went to another bank. Charge me for their mistake... I'm not paying for their mistake. Not good customer service if you ask me.


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Have an auto loan with this bank. Thief interest rates. Horrible service. Supreme incompetence. Wasted great amount of time trying to solve an issue and problem still not resolved. Stay away from them if you can.


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MB Financial sold my mortgage to 5th Third back in Iine 2019. I had to pay over 3,000.00 on June 21st! Then my mortgage went up due to property taxes. I just made another payment yesterday! And told them that it was paid yesterday, they fall short of harassing! I am not late. My mortgage was with MB and had a different due date! Cut me a break!!! What is wrong with these people? Now I am wondering if I am being ripped off! They are incompetent and rude!!! Called me 4 times this morning before 9am!! After I told them yesterday that I paid!!! Bunch of morons!


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I opened an account with this bank and you cannot imagine that they closed my ATM card without informing me and it has been hell having access to the funds I deposited in my account. I almost forced to think that these guys are fraudsters.


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Fifth Third Bank recently purchased my mortgage from MB Financial. Each month since then Fifth Third Bank has double billed me; i.e. they took out two mortgage payments in June, they took out two payments in July. On top of that, when I call they show no concern, speed, or urgency in acknowledging or correcting the problem. The first time in June it took over a week for them to refund the charges. The second time in July was done in about three days... BUT then they also reversed the charges a second time a few days later, which put my account past due for July. I then went to make another payment for July, took screen captures (of course), and the next day the payment is gone. Called and after about three people and 40-minutes they said they can see the payment, but it will be a few days before I can see it. Bottom line, a) they do not care about the customer, and b) I will be refinancing to get as far away from them as possible.


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Everything was great. The staff was very professional and did their best I believe. I guess the interest rate was a fair rate. The financial gentleman was very nice as was our salesman. We really appreciate their help.


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My mortgage loan was recently acquired by Fifth Third Bank from MB Financial through a recent merger. I had been with MB Financial for four years with no problems. The past two months of transitioning from MB Financial to Fifth Third has been plagued by incompetence, harassment, and a broad general lack of customer service. If you are victim of this recent merger, my condolences. If you are exploring Fifth Third Bank for loans or banking service, my advice, run. Avoid this group at all cost. I have wasted so much time and energy on trying to accomplish some of the basics with this outfit that I am in complete awe of their ineptness, I mean, it is like they are literally trying to fail and drive customers away. I am going to refinance my mortgage just to get away from this place.


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I had a truck loan with Fifth Third Bank. I paid off the note and it has taken 4 phone calls in a month’s time to get a lien release letter from these people. AND I STILL DON’T HAVE IT. The last arrogant customer service person-Matthew-says it has been mailed. (This is also what the person time before last said, two weeks ago.) And then, being the ‘professional‘ that he is, he cut me off short and hung up. I’ll never do business with these unprofessional stooges again. I will never recommend them to anyone and will discourage anyone I know, who may be considering doing business with them.


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Absolutely lousy!!! Mario was rude. My father is elderly and I was trying to handle a response to an inquiry. He made it so difficult and upset and confused my father needlessly!!! Impatient, inconsiderate and rude. And it an error on their part!!!!


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I opened a checking account at Fifth Third Bank. I deposited cash to open the account. I was expecting a cashiers check from my old bank of 15 years until they took it upon themselves to freeze my account and not inform me. But that is for another review. So I deposited the cashiers check into my account. Thinking it would be available the next day. Nope - they hold all deposits even my direct deposits for a week. Are you ** kidding me? A week? What purpose does that serve except to piss me off. It's a cashiers check from one of the biggest banks in the country, and they say they need to be sure it's not fake. I understand there are dishonest people, lots of them. But, a week? 


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My husband and I had purchased a car in 2013 and the dealership financed my loan through Fifth Third Bank. They gave us a booklet of payment vouchers to submit with each payment every month. I made EVERY payment ON TIME and for a period paid in advance by a month. Needless to say, we made every payment on time. The end of the term arrived around Oct of 2018. The last page in the booklet said that this was not the last payment, so we made a call asking what the balance was to pay. They stated the last payment should be a double payment so we sent a double payment in. We awaited title but didn't look out for it. Months passed and we honestly forgot about it. 


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I'm disabled and on a fixed income so when I got a phone call from my local office back in April saying there was a better account for me and to come in and switch to it. No one ever explained to me what exactly the charges would be. Now that I'm on this plus account I get charged $10 every week. My account is over drafted and because of this I am now homeless and losing my car. Thank you Fifth Third for taking advantage of people on SSI.


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For many years I had many accounts in MB financial taken over by 5/3 bank. My 2 one year jumbo CD with 1.8% interest matured in February, BUT without any notice, my knowledge and my approval bank renewed them for 3 months with 0.05 interest. I have learned about their illegal act on June 3rd when 5/3 bank informed me that this 2 accounts will mature. I WAS SHOCKED. I have earned on this 2 jumbo CDs with 0.05% interest for 3 months about 112$ instead of over 1000$. THIS WAS BANK'S THEFT. On June 3rd I did complained at 5/3 bank and with the full understanding of that illegality Mrs. **, Mr. ** and Mr. ** help me to have that money back in my CDs. I would like to thank them for their help and to 5/3 bank for protecting their customer right. 5/3 bank is my bank. Vladimir **, retired.


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Unlike other banks who are happy to help you move to a new state and provide your new state with a copy of your title, Fifth Third isn't. They work with a third party vendor who puts you on hold for at least an hour before I hung up, and also wants to charge you for this transfer. I'd never heard of Fifth Third before we bought our truck but I will certainly make sure we never use them again. Customer service sucks. I called back to tell them I've been on hold for an hour and all they did was transfer me back over. They said they would get someone on the phone for me so I wouldn't have to wait and just did a transfer to start the wait all over again. Never ever ever use this bank because they obviously don't value their customers.


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Customer support is horrendous. Called customer support for help on their online banking app and she just couldn’t figure out exactly how to help! I just opened this account and I’m already very disappointed.


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I set up a 5/3 account because the company I worked for had a short list of banks with which they worked so I had no choice. I hate big banks, but have used Chase for years with zero problems, good customer service etc., but had no choice so I had to do this. I went to a local branch to set up my business checking account. The guy setting it up had no clue whatsoever what he was doing and set it up as a corporation despite my clearly stating it was a single member LLC. He couldn't figure out how to fix it, and we had to involve the branch manager. This ended up taking close to an hour. Well, no big deal in the grand scheme, but it got worse from there.


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Absolutely, positively do NOT bank with Fifth Third Bank. I got stuck with this miserable bank when they acquired my bank, MB Financial in Chicago. Right away I got hit with $370 in fees. I never had a problem like this with MB Financial. I talked to a number of former MB employees who are now employed by Fifth Third and they hate them too. They say Fifth Third is just a big, impersonal, corporate monster. I am heading to a local community bank to change banks. I hope Fifth Third keeps its tentacles off this bank.


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I called Fifth Third customer service to inquire about a simple form. When I called, I was hold on for over 30 minutes. Once a representative took my call, he said he needed to put me on hold and transfer me to a different department. After 15 minutes of holding, the call simply ended. I called again and began the process. 20 more minutes on hold and then the call ended (again). I called a third time with close to 30 more minutes on hold, at which point, a customer service representative placed me on hold. She informed me that the form I was requesting could only be accessed at a local branch. Over 100 minutes on hold. Worst experience I have EVER had with a bank. I will never bank with Fifth Third, and I will be sure to let others know about my experience. Truly awful.


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I’m very disappointed with this bank. They are the worst banking company ever. They put you on hold for at least a good 45 min and they will hang up on you before you have a chance to ask anything. They’re also very nasty with customer. I’m going somewhere else starting tomorrow.


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I am absolutely speechless with the inept level of customer service that exists at Fifth Third. As should anyone if they were in my position. I put in a request to receive two years of account statements in CSV format so that I could upload them into my Quickbooks account. Quickbooks can only see 90 days of history from a bank and if you need to upload data from an earlier time like I did, you need it in a format like CSV. So not thinking I was out of line, I asked for those, and I was assured at the beginning of April, almost TWO months ago, that I could receive my statements in CSV format.


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This company has the most asinine process to request and verify evidence of insurance. My mortgage loan was sold to Fifth Third Bank, who is now servicing the loan. They sent me a letter requesting evidence of insurance, even though it's escrowed through them and they're the ones paying for it. They warned that if you don't send it to them, they'll bill me an obscene amount for their own insurance. So I sent them evidence of coverage. Unfortunately, they send no confirmation once they receive it from you, so you have to waste your time calling in. I did so and they confirmed they had everything they need. But then a couple weeks later I get another letter. 


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They will scam you as much as they can. Do not reply to them asking for you to pay a loan. The bank you once had (MB Financial) folded and they bought their loans probably for fire sale, but they don’t have account info or your loan info as to what the loan was for. So don’t give them any more of your info! Check your Credit report to make sure no false are being made from them or MB Financial. Next go to your local DMV and find out who holds the lien. If they don’t respond, take the return mail back to DMV and try to obtain a lien or what ever they can to help you. Stop Paying MB Financial/53Bank.com!!!! Until we figure out what’s going on. I have contacted my lawyer about this and will get back to you guys!


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After buying the bank I had a loan with, they failed to set up my account as communicated so I could make payments. Online there is no setup, only an error saying, "There was an issue retrieving your accounts." I can't do a manual setup as I never got any info other than I have to pay through their website. Call customer service to be hung up on by a robot because 1) I don't have a credit card # to give them, 2) Their number system for loans doesn't function. Never missed a payment until now, doubled paid for a year out, and now I can't pay at all. Zero online setup, ineffective robotic customer support, and completely unprofessional communication.


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Financed my auto loan and have been displeased with all interactions and processes. As a registered nurse, I have little time to sit on hold for 30-40 minutes to make a payment as their website and app are not user friendly and are never functioning properly. Customer service is rude and disrespectful. Processes seem to be made to be intentionally difficult and time consuming. I will never use them again and am looking to refinance my car simply out of constant and habitual bad service and on going frustration. Read reviews on additional fees, withholding funds and complaints on fraudulent activity. Stay clear from this company. It has been an absolute nightmare.


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Someone ordered items online without me knowing. I called the bank. They told me they had to investigate it that it would take 3-4 days. A week went by nothing. I called them and they told me that the transaction was pending. I said, "How is it pending when you all canceled the card?" They said, "The company has to take the money and refund it back to you." I said how are they going to take something when the card was canceled. They rude lady said, "Well you  have to wait three more days."


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I had a motorcycle loan with MB Financial that was transferred to 5/3 Bank during this merger. After MB Financial failed to help sort out my total loss claim because they were already in the process of merging, I’ve been given 5/3’s total loss “direct number”. Currently, I’ve been waiting on hold for 51 minutes... and the clock keeps running. Wonder when they will finally answer their phones?!?! How can you be such a large bank and not have the capacity to answer phones in less than an hour?!?! This is madness.


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Updated on 12/03/2020: I have been with 5/3 for over 3 years now. They screw up everything that they touch! Every year they fail to put enough in my impound account to pay my taxes and insurance even though they have the statement from my county telling them how much it will be. Every year they try to raise my payment $400+ to cover their mistakes. They do not return phone calls as promised. They lose paperwork. One year they paid the wrong homeowners insurance company out of my escrow impound account. Customer service reps always have a attitude, one time a girl started crying to me and telling me that "I don't know how bad it really is here". If you have a choice I would steer clear of this loser company! They need to be out of business!


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5/3rd uses a third party for their ATMs. I work odd hours so sometimes the ATM is the only way I can deposit money. They regularly eat my deposits. The clerks from several branches are aware of the problem and say it happens a lot. When I try and file a dispute claim I'm just sent into automated bot hell, then talk to a CSR with poor English skills. They then transfer me to a number which is the original number I called. Uncaring soulless monster of a bank.


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I would like to not give them ANY stars but this system does not allow that. This review is regarding the South Holland, IL Branch that was recently MB Financial. After living in South Holland for the last 8 years, I would always go to MB Financial and cash in our coins for my mother and I to travel on our annual trip to Las Vegas to celebrate my deceased father's birthday. Since I knew this was a place to cash in coins, I found some coins in my SUV that I am trading and wanted to cash them in. I entered the bank and poured my coins in as I usually do. My receipt came out for 24.00 and I knew that because I was not a customer I would only receive 22.63 because they take a percentage for non-customers. There was only one teller helping another customer, and I was the second in line. 


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My mortgage was transferred from MB financial to Fifth Third. I spend over four hours trying to get access to my account information. The whole experience was horrible and frustrating. I dealt with long hold times and totally automated systems where you could not speak directly with a person who could actually help you. I ended up speaking with several different individuals, and the majority came off as rude, unsympathetic, and hard to deal with. There were a few that were nice and helpful, but they were the exception and not the norm.


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My mortgage was transferred from MB Financial to 53rd (MB is acquired by the latter) this month. I received a letter from MB Financial to inform me this change and ask me to mail in a check to 53 bank to pay this month (the starting month) mortgage to 53 bank since the old electronic payment method that MB financial used to do is no longer effective.


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I would give a zero, but that isn't an option on this site. I started a new job and changed my direct deposit to my other bank, USAA. With no notice 53rd started to take a monthly fee out of my checking account. The website prompted me saying that "We have noticed a change in your monthly income," but that was all, no disclaimer that I would be charged. Scummy business practice and one that punishes anyone that is poor. I have been a member of this bank for almost 10 years, but now I will be closing my account and moving all of my assets to my other bank, possibly a new one too.


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Worst bank ever to have a car loan through. You get transferred a million times to talk to the right person and they are so lazy and greedy that when you move to a different state they won’t fax a copy of your title. They make you pay to UPS it and they send it to your original state and make you wait weeks instead of cutting out the middle man making life easy and just faxing it to your location like a normal caring bank. Do do business with them - you will regret it.


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Just got switched over to 5/3 from MB financial and can’t believe how poorly they treat clients. I tried to GIVE them money and was put on hold the first time for 20 minutes, then transferred and put on hold for another 30 minutes. The first agent was polite, the second not so much. Each one told me a different “new” account number, neither of which were recognized when I tried to pay through the automated phone system, so back to waiting on hold to speak to a real person. I would have LOVED to have paid online, however they required I input the exact date my mortgage was generated for verification - which I cannot remember since it was over 20 years ago!!! Is that a thing? Do people remember their mortgage day like they do a birthday?!?!


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First month of dealing with 5/3 after merging with MB Financial. 30 minute hold to even talk to an agent is a very poor start. Agent no help, original paperwork reflects inaccurate monthly payment. Thankfully in the process of selling, so these clowns will not be my continual problem. Customer service is awful.


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My RV loan was transferred from MB Financial to 5/3 Bank. When I tried to set up online banking, was told that I had to call their customer service number. Was on hold for 21+ minutes before speaking to someone, then told that they would have to transfer me to someone else to set up online banking. On hold for 23+ minutes after this and finally hung up. HORRIBLE CUSTOMER SERVICE!!! If I had a choice, I would not be doing business with Fifth Third Bank!


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What can I say, they are the best I have worked with in the last 52 years of buying or building homes. Fair, honest, considerate customer service. They bought my mortgage and I am certainly glad they did.


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I made the mistake of putting my home loan through Fifth Third Bank. Since closing on my house, every interaction I've had with the local branch and phone support have been problematic at best. From convincing me to open a checking account and proceeding to charge me a monthly fee "accidentally" for several months, I closed out the account and at this point only have my mortgage there. Now I'm attempting to pay a contractor and am unable to get the check from my insurance company endorsed. Having anyone capable of decision making would be a benefit, from the internal bank phone numbers to the external customer service numbers. I have yet to hear a person that can provide support. Worse is having the call on hold just hang up after 20 minutes. Or the experience in the bank where the Personal Banker was on hold for 45 minutes before realizing that the support lines closed while we were on hold.


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5-6-19 Day 1 of MB Financial/Fifth Third merger and none of my bill payees from my former MB Financial checking account appeared to have transferred to my new account at Fifth Third (as promised in the Welcome to Digital Banking Letter at Fifth Third Bank). I placed a call to Fifth Third about this and was on hold for 21 minutes before being connected to a representative. Fifth Third finally figured out (after spending 48 minutes on the call) that they forgot to load the bill payees from the MB Financial accounts into their system. Suppose to be done at midnight tonight. Holding my breath that this takes place. Not the best way to introduce former MB Financial customers to Fifth Third Bank.


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Truly. Worst seven years of banking I have experienced. They take advantage and “can do nothing” on every turn. Fixed appraisals to keep their PMI. Two week holds on funds. Customer service where, "ooops you are disconnected" after endless hold times. Be smart folks. Do your research. It isn’t worth the pain.


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We were a 5/3 customer for 30 year, had $130 sitting in 5/3 saving and got sent to collection company for a $190 Trio charge that we didn't know about. We ever got a statement for 9 months. %/3 says "For Sure" they mailed out statements, and their record show they called. I can't prove they actually mailed anything but can prove via Verizon they NEVER called. The two customer service people I talked to could be replaced by robots, they just read a script, they don't care and can't even comprehend why we suddenly didn't want to pay a $190 charge while their holding $130 of our money and when I brought up the Verizon bill that show ONE ON CALLED it was just silence from 5/3 customer service.


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We had a tree fall on our house in FEBRUARY!!! Terrible damage. After finally dealing with insurance we had to then deal with the mortgage company to pay the contractors in the beginning of April. After jumping through leaps and bounds for 5/3 and paperwork to for the contractors to begin, we mailed the check priority. their timeline stated we should have had the disbursement checks within a week/week and a half. Well, after not receiving the checks in the mail, we call a week and a half later. They somehow didn't process the checks to mail out. So nothing was done when they received our check. THEN they tell us we can go to FedEx to prepay for a shipping label, email it to them, and this would speed it up after their mistake. 


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10 PM Sunday night - noticed 2 unauthorized charges on my debit card/checking accounting. Problems: 1. 1-800... reach no one... Automated system is the biggest joke, so now besides from being upset about transactions, it is getting late at night, and this stupid 800 bite me number is not accepting account numbers / social security numbers etc. I am livid at this point.


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Someone cloned my debit card and took over one thousand dollars out my account. 5/3 refunded the money and in less than 24 hrs took it back - they said the reason they took it back is because the same person in the videos was making the atm withdrawals (you can clearly see it's not me you dumbass). DO NOT BANK WITH 5/3. THEY ARE FULL OF **???? YOU 5/3 BANK.


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If I could rate Fifth Third a negative 1 million to these loser, crooks, I would. They're scum bags and they've been exposed. Did a mobile check deposit of 7500.00 which took months to even reach that level of deposit. To out of nowhere put a hold for 2 weeks on my mobile check deposit for $7500.00. Gets better. The check was written from my business account at a credit union where we clearly established that the check cleared and is gone from my acct. And Fifth Third has the money 24 hrs later. After hours and days. 


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Don't get me wrong, I love knowing that my account is secure. 5/3 just takes it to a ridiculous level. I've had my card shut off numerous times in the year that I've had it for ridiculous reasons. First, because I ordered something from Europe. They didn't even tell me my card was deactivated. It was just a cute little surprise when I tried to pay for dinner. Then it was shut off SEVERAL times for entering the incorrect password "multiple times". It was once. They shut my card off for entering my password incorrectly once. This wouldn't be as big of a deal if I didn't have to sit on hold for 20 minutes every time just to wait for whatever dipstick is working in their call center to hang up on me. Avoid.


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On 04/23 my husband and I opened a checking account with 5/3 and deposited a large settlement check. They told us it would be a 24 hr hold until our funds were released no problem. So the very next day 04/24 my husband and I funds were unlocked. We transferred 1,000$ to our Access 360 card and withdrew 5,000$ cash from our account. We still had well over 10,000$ in our checking plus the 2,500$ in our saving account. On 04/25 we went into our bank because we needed a new Access 360 card which was reissued to us and after it was reissued we attempted to transfer another 1,500$ from our checking account to our prepaid card and we were informed that 5/3 had closed our accounts completely and was sending us a cashier's check and a letter detailing why our account was suddenly and without notice closed. 


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I am a Real Estate Agent working with a buyer who applied for a mortgage loan with Fifth Third Bank. They had the application for nearly a month and the day before the closing they are asking for most silly questions for approval of the loan. My buyer had sent all the information as and when asked and they always miss it and ask again and again.


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Horrible. I closed my account. This bank held my check for ten days. First blaming it on my job, then stated it was a government hold on it and it was nothing they could do. I went through my welcome packet and nowhere in there did it state they could do this unless you have a history of overdraft fees, bounced checks, etc. When I stated this they had no answer for it. Smh just shady.


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I have been with this bank for over 10 years and I couldn't be more dissatisfied with their customer service. I have walked into the branch at Jungle Jim's twice in the last week and got a different story every time they made the mistake and they are telling me I'm going to be charged and said there is nothing they can do, I don't want to change banks but they have let me down time and time again.


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So this bank is terrible. They are not out for the customer - only for their own greed. They charge overdraft fees the same day your check gets deposited. Don't do mobile deposits, you have to wait for your money for 6 days. I talked to a rep on the phone and he said he doesn't even bank here for all the ridiculousness he sees. Stay away from this socialist bank!!!!


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I received a car loan through 5/3 Bank and at the time of purchase was given the first 3 months payment free via my Hyundai dealership. I put down about 6000 and my loan was for about 24,000. When I came time to make my first payment I looked online and was shocked to see I owed over $1,000 and never got a call, text or email about my delinquent account. That was strike 1.


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This is the worst bank I have ever felt with. I paid off a loan on March 27, 2019 and my personal bank sent a Payton error through ACH on April 1. 53 received this payment on April 2, 2019. It should have been rejected and put back in my bank. I have talked to several representatives on April 2, April 5, April 12, April 13. The first one told me that I would receive my overpayment back in 10 days!!!! The next several representatives told me that they do not have my payment and it would take 10 to 15 days to find my money. It has already been 10 days. The amount owed back to me is 500.00 approximately. On April 15, 2019 a representative told me that they see my over payment and was in touch with a specialty department and told me that my money will be back in my account on April 16, 2019, if I did not see it to please call back. I was told why it was not sent back. Which is not excusable! It was because they did not have my account closed. 


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The bank is not truthful plus they do everything they can to charge fees. I'm retired and on a fixed income and they keep my money tied up for long periods of time. And they do not back their words up. Just be ready to be lied to because they are full of them. Plus every branch is understaffed. They have one person working the teller inside and the drive-thru. You will burn a lot of gas if you go through the drive-thru. Good luck if you choose this bank.


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I visited Dubai in December for a vacation. I used my card in a store and didn't realize the overpriced scarves I was being charged for and asked them to cancel the transaction. After numerous times asking and having several men block the door from me, my sister, and friend leaving to get back on our tour bus that we were late for..a gentleman finally said he would take care of it and we left. (I should have known better looking back in hindsight). Well, they didn't take care of it and as soon as the money processed out of my account, I contacted the bank from Dubai to explain what happened. They said no worries and processed a refund on my account. Well 3 months later, the money was taken out again. When I called to find out why, I was told my dispute was denied. I asked why and they told me a receipt was provided showing that I signed for the merchandise. 


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This isn't the first situation I've had, but it's definitely the most frustrating so far. I use online banking ALL the time. I went to pay my bill, and a window popped up stating that date (of payment) was no longer available. Knowing this sometimes occurs when it's near the end of the business day, I chose the next day. 53rd took the 3600.00 payment out on BOTH days. It has taken me almost 3 weeks, 4 hours with Customer Service, 2 Supervisors, 5 lost calls during transfers where I had to start all over, and providing my information more than a dozen times and it's still not back in my account. Today I finally received the verification codes I was told I had to wait for via e-mail/deposit. Now the system will only allow me to transfer $2000 each day - plus it looks like they are charging me a transfer fee - to transfer my OWN money back into my account for an error made by their system. Money is still not back in my account.


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I got online today to redeem points from my credit card. I went to log in as I have for many years. I have a business and a several personal accounts. So anyhow I went to log in and it tells me wrong password. So I checked the keyboard made sure the shift key was in the proper place and did it again. Same thing. So I checked everything again. Type in my info and got locked out. So here it is on a weekend. NO customer service to call because no one is there. WTF. “We're here to serve you a 53rd better my **.” I have no way to get to any of MY MONEY. I have to wait till Monday when they open. 


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Our home mortgage was opened at Fifth Third Bank in 2017. As with most mortgage lenders, we were encouraged with incentives to integrate our property taxes and homeowners insurance into an escrow account, which we did. In addition to paying exorbitant closing costs, we also wrote a check for the minimum amount @$870.00 in our escrow account.


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I mainly bank with Chase, however, when I became a caregiver for my parents, 5/3 came to offer new accounts. I should have STAYED AWAY, but thought it would be nice to have an separate account for this. I had to do a dispute on Thursday, March 28 for a wig (yes, a wig...lol) that I purchased against my better judgment from a “company” I found on IG. We had great communication before my purchase, but after my purchase...NOTHING! Which made me leery. I sent the seller a few messages inquiring what was going on to finally saying I’m going to dispute the charge. 


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My account was hacked and not only hacked but sent it negative over 1000 dollars. Now I have to wait over 5 days to have any money. The charges first had to stop pending. Um why would you not just stop the charges and not them go through. So not only did these people hack my account but they got all the stuff they bought and now I have to wait 5 days to get the little money back that I WORKED FOR. I'm a mother with children and they are just like, "Oh well." I've talked to other people and this is now how it works at their banks. Then when I initially called the fraud department they didn't even tell me I had to call the disputed department.


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Be smart to stay away from this 53 bank. They will steal your hard working money for any reason even they charge you service fee to made your balance below so they can excuse for fee charge. They don't care when you made a deposit. They used their own calculations bill cycle so if you bank with them you better check your balance every second. behavior....


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Stay away from Fifth Third Bank. They are a complete nightmare. I've spent 5 hours dealing with issues with this bank and I've not even been with them 30 days. And that's the deal too. You CANNOT use bill pay for 30 days after you open an account! Seriously? You will not be told this either. I cannot say enough negative things about this bank. If you LOVE making phone calls, having problems and dealing with customer service people that tell you there's nothing they can do, by all means, sign up!


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Back in December 2018, an ATM card that was delivered by mail was stolen from my apartment complex mailbox. The thief was able to go online and activate my ATM card through the automated process even before I had set up a PIN. The thief was able to go to an ATM and withdraw $800 cash. Then he/she went to a check cashing store and tried to withdraw $1800. This is when I got alerted of the fraudulent activity by Fifth Third text. I was able to call in the extremely annoying and unresponsive Customer Service Automated service that does not recognize your social security number or let you bypass any of the pre-recorded options until completion. 


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I have banked with 53rd for over 7 years. I have had a mortgage loan, a checking account, and several credit/debit cards. Calling the main customer service number has always been horrifying. The favorite phrase is “I really do apologize but...”. The really amazing thing is that they have fees for absolutely everything and despite being told by customer service that this fee or that is unavoidable I went into a branch last year and had a manager wipe away multiple fees from my account relating to everything from the sun was shining the last time I used my credit card to it was raining last time I wrote a check. The funny thing was, the manager knew I had sold my home and was going to be shopping for a new mortgage. Miraculously the fees were not unavoidable and could be reversed.


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This is a rant, but it's base on my actual Fifth Third experience. My credit score is 797, my card limit was $2000 and the balance was paid off every month. 5/3 reduced my limit to $500... Just because. I've had the card since 02/2016, never missed a payment, seldom carried a balance at all, never late. The only debt I carry is a 2-year old car note, that, just like the credit card, is never late. As my available credit has been reduced, so goes the capacity and my credit score takes a hit (it will recover).


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PLEASE PLEASE PLEASE. I have to be short with this, but Don’t bank with this bank!!! They do not care about you. They have lowered my credit limit three times in the last six years. I have not missed or been late with this bank, but they tell me it’s because I do not use their bank and credit card enough. I have excellent credit rating which I monitor all the time. I had a couple of car loans through this bank also. One which I paid $10,000 to pay off the rest of my loan. I receive A statement in a couple weeks later stating that I owe them more money because I paid the loan off early. This was the interest that they lost on the loan because I paid it off early. This should let you know that all they care about is the bottom line for their company and not the customers that make the company. PLEASE STAY AWAY!!!


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I have had numerous issues with their ATM machine making deposits, retaining my card and extremely slow. I have 2 business checking accounts, 1 personal checking account and 1 personal credit card. I was told for over 2 years that I could not view personal and business accounts on the same screen. I found this very hard to believe since one of their employees was able to tie my personal checking account (after 1/2 years of being told by various employees that it was impossible) with my business accounts. Then I applied for and received a personal credit card and was told there was no way I would be able to view that on that same screen. Then I called again and a girl said that you definitely could view all of them together and within a few minutes I logged off and logged back on and I could view all of my accounts. I was elated, but upset that it took 2 years to make this happen.


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This bank was the only bank willing to give me a loan for a new vehicle. Desperate I didn't hesitate to take it not realizing that for every $300 I paid a month only $200 was subtracted from the over-all loan. That's on me for not reading the fine print. Trying to pay off the loan monthly was doable but not without issues. Trying to make the monthly deadline was questionable at times as their mobile app and internet website always... and I mean always had "technical issues" forcing me to delay my payment until a few days or less before the deadline.


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Fifth Third claimed that every credit card outside a certain mileage from their main branch (couldn't translate the amount from thick accented operator) had been canceled due to fraudulent practices. Has anyone else had this experience? I'm fine with their decision, except they NEVER bothered to notify me. Thankfully, I learned about it through TransUnion and Experian. But if I happened to be outside my home city and this was my only credit card to get home, I would have been in big trouble! Thanks for the notification, NOT. I will never use this bank again.


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On 5/17/2018, I attempted to purchase two tickets on the Ticketmaster website with a Fifth Third Rewards credit card for an event scheduled for 11/17/2018. Unfortunately, I was charged for four tickets in error. I disputed the charge for two of the tickets through Fifth Third Bank in the amount of $1385.62. The dispute was closed on 8/22/2018 in favor of Ticketmaster with insubstantial evidence provided by Ticketmaster. I arrived to the State Farm Arena on 11/17/2018 at 5:10 PM EST to pick up the tickets from Will Call. Upon attempting to enter the venue, the Ticketmaster Box Office representative informed me the total amount of the transaction was refunded to me as a result of the dispute in the amount of $2771.25 and I will receive it within 7-14 business days. I was also told the tickets I received from the Ticketmaster Box Office were voided and I was not permitted to enter the venue for the event with them. 


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Processed auto loan with wrong last name - I was forced to supply proof of identification to amend. Duplicated automatic withdrawals from my checking account for payments - took 2 weeks to receive refund back into my account after 4 calls to customer service - waited over an hour each call and was transferred minimum of 3 times each time. Was informed that the refund was not attempted for 5 days after initial complaint and assurance that it would be corrected and then told that it would take another 10 business days to return my money to my account. I've learned that this bank is one that is a go-to bank for auto dealers throughout the Midwest. Consumers have a choice when they purchase their automobiles of which bank a dealer uses when arranging for the loan - this is not the bank you want to ever use. Recommend a refinance with another bank should you find yourself with Fifth Third Bank.


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I was forced to use this bank to get a car loan. There are no locations for this bank in my state, so I am forced to use their online services. I was unable to log in due to "technical difficulties", and the phone number provided would not go through because "we are experiencing technical difficulties". Tried again every day during their posted open hours. A few weeks later I finally get a call through. They claim it was because of too many failed logins, but the user/pass combination was correct.


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The Fifth Third Bank in Harvey, Illinois (a south suburb of Chicago) will not let you purchase a money order without an account at the bank. Why in the hell do I need a bank account to get a damn money order when I am paying cash for the money order. This policy is inappropriate and needs to be changed. Or did the bank branch president think of this idea.


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Have a vehicle loan since Dec 2016, we changed insurance companies and we needed to send them proof of Insurance or our payments would rise. WE DID and then they charged us $357 8 MONTHS LATER. And they Repo our car EVEN THOUGH WE made payments every month on the car!!! They told us that the insurance THEY gave us would have to be contacted even though we provided proof of insurance! WORST BANK IN THE NATION!!!


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Would not let me close my account to pay for mother's surgery. They told me I had to transfer the money out of the account. They would not assist in a bank to bank transfer. When I did transfer the money so I could close the account they charged a fee. Very unethical and should be illegal.


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I applied for one of their cards based upon a promotion. What a huge mistake. Even though I had signed up for paperless banking their system stopped sending me notices. Unfortunately, as it turns out, I use the email notification from all of my suppliers to pay their bill. Well they never notified me and how I found out that I had an unpaid balance was a big negative hit my credit score. The original amount was peanuts, like about $30.00 but my credit rating dropped almost 100 points. When I called the bank they really did not have a clue. They also did not know how their banking system works. They did refund all of the late payment charges. Lot of good that does.


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Fifth Third has been my lender for about 3 years. I have been to hell with them with regards to customer service. I am so frustrating with their poor service that I am thinking about talking to my lawyer to see what legal action I can take against them. I spent months trying to reach their insurance department, trying to get them to pay my home owner and flood insurances. While, it is almost impossible to reach them over the phone, when you do reach them, they would promise you one thing and do the complete opposite. This bank absolutely sucks.


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Fifth Third Bank's mobile app does not accurately reflect all transactions. It runs a 24 hour delay in available balance and "pending" transactions. One such "pending transaction" is Overdraft Fees. For those of us that rely on accuracy from mobile financial applications, this can be a "loophole" for the bank to charge overdraft fees for honest mistakes (such as trusting that the balance shown is correct).


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My mortgage was sold to Fifth Third about six years ago. Five years ago, they inaccurately assessed my escrow account, and claimed I owed them another $100 a month to meet all my taxes. When I told them they were clearly incorrect, and explained why, they refused to do a new assessment of the account, because they "only do that once a year" so I was forced to pay the extra money for almost a year until they did a new assessment. No apology but they did refund my money.


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No answers from automation from website. 1-2 days with no response. Called customer service. On hold, finally got through to the department. I explained that I needed a payoff amount for my car loan. He said it was wrong department then told me loan department had 35 minute hold time. Well that came and went well past that. The catchphrase "I’m here to make your day a 5th 3rd better" Well that went right down the toilet. This is the 4th time that I’ve had to try and get a hold of someone about my loan. Don’t ever move from state to state and try and get them to help get your title transferred over. Nightmare! Avoid this company at all cost.


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I had a checking account with a Fifth Third Bank. I am a long time well known businessman in the area. A customer of mine gave me a bad check by mistake. His bank made it good with a certified cashier's check within 24 hours. I was making a wire transfer to pay off a mortgage. Because of the bad check the funds were not there temporarily. Instead of calling me, they turned it into their bank fraud department and froze my account which had an additional $20,000 in it. After the fraud unit cleared my account they still froze my account for an additional 4 or 5 days and bounced several thousands dollars worth of checks causing me embarrassment, time and money. They said was its internal rules. Nobody knows why. Avoid Fifth Third at all cost.


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Terrible customer service. I had an online account that someone charged over $800 to over the weekend. When I discovered it it was Saturday evening around 8 pm...no one is working!!! They do not have any live person 24 hours. But the worst is their unethical checking account practices. They love to make it seem like transactions are deducted from your account over the weekend, but will hold them until Tuesday, saying they were "pending" and put them all through and overdraft your account. They also love to put them out of order, biggest first, so it overdrafts everything...even though some of those debits are 4 days old. I already received a Case Action payment from them for unlawful fee practices in the past...apparently they don't care because they are still doing it. Huntington is 1000 times better and ethical.


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Worst experience with an auto loan I have ever had! They call the day after your payment is due from collection Dept. Both times the person couldn’t speak proper English and gave me a higher amount than what was owed. I only had my loan for two months and went with another bank. After over 20 days, I’m still waiting on my $700 overpayment refund and my gap protection refund. I will NEVER do business with this bank again.


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In the past year and seven months I have opened four cards. The first one and the oldest was Fifth Third. I made all my payments on time and actually had a $1,500 credit limit. All my cards have either been paid off in full or I'm making large payments on them. Despite this every other card that I have had has increased my credit line except Fifth Third. When I call them to inquire they say they need to do a hard inquiry on my credit to even do it. I said, "Screw that. I'm not going to have a hard inquiry which will reduce my credit rating." Why should I do that? Why can't they make periodic adjustments to people's credit lines based upon their payment history? This is the only card that I've had that hasn't increased any of my credit line for absolutely no good reason. Also horrible customer service. Whenever you try to get through it takes forever. Would like to close it down but that would increase my overall utilization.


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Our car was repossessed. Fine. We paid the back pay, but the company added an extra month that wasn’t past due. We had to pay it in order to get our car back. We paid all of the money, over $3,000 on Friday. The bank, doesn’t send a release to the second company who is then responsible for sending their release to the tow yard. At this point, we’re incurring additional storage fees through no fault of our own and we don’t know when we can get our car. How are they effectively running a business? More Importantly, WHY are they still in business. I wish we were more proactive in researching this bank. PLEASE DO NOT EVER DO BUSINESS WITH THIS BANK, ON ANY LEVEL! THEY ARE HORRIBLE. I wish I could give zero stars but that’s not an option.


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Wrong information and poor customer service giving wrong information! On December 27 I called and asked my secured credit card to be changed to an unsecured credit card and closed the secure credit card by paying it off during the phone call using my checking account. They told me and unsecured credit card would be issued to me by mail in 5 to 7 business days. Today is 18 January and I have not seen any credit card come in the mail from fifth third Bank. I called customer service and spent 45 minutes and put on hold 4 times and spoke to two different people. They said there was no reference showing the secured credit card was closed. 


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Please save yourself the trouble of doing any business with 5th 3rd Bank if at all possible. They are unbelievably slow and blame everything on any other reason but themselves. Supervisors never get back with you after repeat calls and messages. They always have a new excuse as to why it takes them 2 weeks to a month to reimburse any FSA funds. Blaming my employer... My employer pays out weekly. The most often payout as anyone!! They say I must have things faxed in on a Thursday for it to be processed the following week. Then that is not enough.


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Do not use Fifth Third Bank's credit cards! Save yourself the aggravation of having to deal with unprofessional and arrogant representatives. I opened a credit card in November. They had offered me a 7,000 line based on my credit score over 770. I also immediately applied for auto draft. This is an unnecessary complicated process by exchanging letters. No online feature! I got an auto draft confirmation in early January. I made my January payment as they stated it would take a billing cycle. My next statement had a payment date of February 14th. On the 16th I had not seen a debit on my bank account. I logged in to my Fifth Third account and saw a $27 late fee!. No reminder or alert. No e-mail or any other form of letting me know that I had to make this payment manually. They also put a ding in my credit score! I called and the rep. in broken English explained that the department was closed and I needed to call back next day. 


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We had a 72 mo. loan with 5/3 bank. From day one they were a pain starting with the fact they would not accept auto pay. After closing of the loan, no documentation was sent confirm the load was closed and paid off. Now, since title was never sent nor a lien release, they want 3 business days starting the day after the request to process a single piece of paper. Then they will only fax it (didn't realize we were stuck in 1990) or mail it. The best part is they will not overnight or expedite the mailing process even when the customer offers to provide their FedEx account number. Also, no electronic document will be sent (email, secure website, DocuSign, etc).


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Fifth Third Bank is ONE OF THE WORST BANKS I HAVE EVER USED! They accepted a transfer from a separate account I have BUT THEY HAD CLOSED MY SAVINGS ACCOUNT WITHOUT NOTIFYING ME!! So my money is just GONE! When I called to ask a.) WHY was my account closed with no notice? and b.) WHERE is my money? All the girl could say was ‘I don’t send out notices. I’m not sure why you didn’t receive a letter or if you did or didn’t.’ EXCUSE ME?! So because YOU weren’t supposed to send the note out you can’t direct me to someone who WAS?? WHY was the transfer accepted if the account no longer existed?? WHAT were they going to do had I not called and asked?? This bank has left me with nothing but bad experiences the entire time I used them.


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Bank employee persuaded me to enter a credit card processing deal saying it would save me money. Instead it takes more money from my account, auto renews with a charge of $300 levied if contract is broken. Additionally a yearly charge of $300! Win-win for them and lose-lose for me. Trusted my bank to guide me with honest employees instead I was lied and misguided. How is this allowed? I don't hire a lawyer for simple credit card processing contract but they knew they were trapping me. I did not ask for this. They offered and lured me by lying that it was better for me. Plus when complained they say there is nothing they can do, even though it was their employee who lied to me.


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I cannot review the customer service for this company because it does not seem to exist. I have yet to speak to a human person on the phone in their insurance dept. Over the last two weeks, I've been on hold for a grand total of nearly 3 hours. Each time, I had to hang up out of frustration before ever getting a chance to speak with someone. I have had no replies to multiple emails as well. Does this company even exist?! Are ghosts handling my mortgage?! Please help!


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A horrible bank with poor practices & full of unprofessionalism. I would not recommend it, canceling all my business with this institution if you can called that. They will screw you in any way they can!!! Be alert! My card was over limit one day for just $11 and it cost me a lot on my FICO score, after working so hard to keep it up and maintaining, I immediately made a payment even when the bill was not even sent nor where time to make payments since I always, make my payments even twice in the same month, this people are horrible. I guess they didn’t like my name and I feel that they are discriminating because no other bank would such thing like that. I have spoken to the dispute center and they told me that in order to report something it has to be more than 30 days but yet they reported my over the limit $11 for just one day, they don’t care for their customers. Run away from this people.


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I have banked with Fifth Third Bank for years. I truly believed Fifth Third Bank was great on keeping their customers safe and satisfied. I was wrong! I had my own personal checking account. In June, 2018 my boyfriend called his son, who is a manager at Fifth Third Bank and asked him to change my mailing address on my account and he had it done. I was not aware of the change until after the fact. A few months later, my chip wasn’t working on my debit card. I personally didn’t care, I just swiped it but my boyfriend at the time did care. He made another phone call to his son and asked him to cancel out my debit card and issue a new one to the address he had changed and of course his son done what Daddy asked.


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I set up an auto loan payment with Fifth Third Bank. Subsequently, I tried to set up an auto-pay in early 2018. After multiple missed payments with no email, mail, or call in regards to my account, my car eventually got repossessed. It turns out that there is no record of an auto-payment which doesn't surprise me due to their archaic method of requiring you to do it by paper rather than by a process of clicking through like most banks nowadays. I had got on and paid double the amount of the payment once as well, due to a late payment (in an attempt to pay both the late payment and the upcoming month). 


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Called to cancel our cards due to a phishing scam that compromised the card. The first person permanently closed the account. Then realized he could not issue new cards so placed us on hold for 30 mins. The second lady could not help at all because we needed to open a new account, not get a new card. In the middle of talking with her I asked what else we could do and she said "open a card with another company." So I hung up and did that, best, worst advice ever, extremely unhelpful and rude.


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We bought a car from a dealership in Dec of 2016. Our payments started in March of 2017. We have had problems every month stating that payments have not been received but yet the money has come out of our account. On Jan 2 of 2019 they repossessed my vehicle stating I was 6 months behind. I have proof from my bank that the payments have been made and they refuse to see them. They want us to pay $25,000 which is the balance of the loan to get out car back. They never sent us a letter saying that they were going to repossess the vehicle. They say they sent one and that it was signed for but they mysteriously cannot produce where the letter was signed for. These people took almost $17,000 of our money and then stole our car. This bank should be put under.


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I've been a loyal Fifth Third Bank customer for over 10 years. I've had savings, credit card, HSA, and checking accounts during this time. Yesterday, my paycheck was deposited and the first $100 cleared, as it normally would. I went about my business, put gas in my car, got some groceries, etc. I woke this morning to find a negative balance. I called the home office and was informed that Fifth Third has decided to hold my ENTIRE paycheck for over 10 days. The reason they cited was overdraft history, and I haven't had an overdraft in months. My previous overdraft incurred a fee that Fifth Third agreed to reverse, due to a double charge from my car payment billing system (an error on the lender's end, not Fifth Third's). 


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Never in my life have had such a hard time getting customer service. Our home loan was sold to FTB and has been a nightmare ever since. We had an insurance claim check which they lost then said they never received it even though they had sent out several letters stating they needed more information before they could endorse the check. Contacting their loss claims dept. is virtually impossible and getting back a response from their voice mail is non-existent. When I did get through after almost an hour of being on hold I was told the check was lost then I was then told by Theresa to go ahead and blast them on social media if I felt I need to. So I guess that's where I'm going to have to go next as soon I have filed my complaint with the Federal Banking Commission.


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My card number was stolen so I placed a stop on my card and they issued a new one. When they issued a new one they did not deduct all of the payments that I had made to the account. I asked that they add all of the purchases and deduct all of the payments that had been made to the account since I opened the account and they would see that I only owe them 80 cents. Keep in mind that I only had the card for 3 or 4 months and only placed certain purchases on the card. They, continually, screw up. Now, I've asked that my rewards be used to pay them to finish paying the account even though I don't owe them and for 2 weeks they have not deducted the amount. I will no longer use their card. They are a joke!


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I have been on hold and transferred from one department to another for collectively 1/4 of my life with this bank. No one knows anything. I even had to insert my social security number not once but twice into their system and the agent still asked for my social! Ridiculous! Well it makes more sense when I also found out they service mortgages in the Philippines!!!


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I have been a customer of Fifth Third Bank for a few years now, I have a car loan with them. Every time I have a question, or I need help, or a change in my account, or I don't understand a policy, I get someone on the phone who is condescending, and has with an unpleasant tone and attitude with me. I asked a colleague of mine who also has an account there if he had the same experience and he said he did. I'm going to refinance in order to not do business with this bank anymore. I am a customer of other banks, and though there may be things one doesn't like about them, I have never been treated this way by these institutions.


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I refinanced my house, and the new lender paid off 3 accounts - my principal mortgage, my equity line of credit at Fifth Third and a Capital One Credit Card. The principal received the money the next day and immediately paid the balance off. The account was closed. The credit card was paid by check to me that I had to mail to them. The last was the equity line at Fifth Third. They held the money for 3 days, presumably to gain a little extra interest. Then, I discovered that they had been overpaid by under $25. It was a weekend, so I had to wait 3 more days to call them to transfer the $25 to my checking, since I wasn't allowed to transfer it myself. They said they would do it, but that it would take up to 5 business days. To transfer under $25 from one of my accounts to another. More interest-grabbing I suspect. Can't wait to close all of my account with them!!!!


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This is the worst bank to have a credit card with!!! They will charge extra for EVERYTHING and take a regular payment transaction via PayPal or other payments system as a CASH ADVANCE and will charge you cash advance interest and add a fee!!! Ridiculous. Customer service is awful! Rude, not helpful at all, raising voice and arguing rudely! Stay away from this bank. Do NOT open credit card with them.


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This is now the 2nd time in 2 months that the online synchronizing with QB is down. Last time it was 3 weeks down and now 3 day so far. When I manage to finally get to the department 11 min via your VM system. I was told, "Yes we know about the problem and no we do not let clients know that we have problems and that we do not know if and when it will be fixed." Really? Is it that hard to send an email out letting your clients know that once more your IT dep has shut the clients down? 


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My daughter financed her new vehicle with this bank and it's been trouble since day one. To start, they kept "reversing" her payment and then charged her a late fee. I then stepped in and after an incredibly painful ordeal (since they have no real method of having someone else pay on an account not in their name. How could you not want someone's money???) of getting authorized to send an e-check (e-check??? This is the only bank I know that won't take a Credit/Debit payment, and the authorization takes days.) and even my payment was reversed after several days - and it shouldn't have been.


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For 2nd time in less than 2 months, Fifth Third Bank's fraud department has frozen my accounts for what they deem "suspicious" activity. I wasn't even notified that accounts were frozen so that I could dispute the issue!!! I was attempting to use my debit card to pay for over $200 in groceries when I found out that I couldn't access my accounts. (I have $8,000.00+ in my accounts.) I called the bank only to find out that the fraud dept. works "banker's hours" and that I would have to call back the following day. 


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This bank is not customer oriented at all. With the H.S.A account, you are charged to open the account, monthly fees while the account is opened, and then charged a fee to CLOSE the account - $25.00. Absolutely ridiculous. I am just amazed with all the other banks that give these options with far better terms for any bank account. Will be leaving this bank shortly. Just appalled.


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Over the weekend I had $32 on the account I swiped a few times and end up with a balanced of $16.90. I'm an Uber driver and see my checking account was really low and decided to cash out $240.16 through instant pay. Minutes after the instant pay went through I decided to check the balance on my checking account and I was not surprised to see instead of having a balance of $257.06 (16.90 + 240.16), it was 237.04. One hour later I checked my account again and notices a new balanced of $232.14. 


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We have had a 15- year old mortgage there, a mortgage nearly as old as the banker who thought my ID must have looked fake enough to warrant her quizzing me on my husband's phone number etc. After several months earlier this year, they finally got my Indiana PO Box address correct. They cannot get it yet for my husband even though we have the same address!! So we get some bank statements and some credit card statements. I have to remember to go in and ask for credit card statements. Turnover is high at Dupont/Coldwater branch in Ft. Wayne, the new girl does not know me/him and tells me he has to come in to pick up the statement himself. He stays at our Ohio house during the week. 


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I don't know what has happened to Fifth Third Bank, but their customer service is terrible. They closed one branch in Lincolnton, leaving only one. The lines to the teller windows are backed up and there is usually only one teller trying to handle 3 lanes of traffic. When I called today I got put on hold for 20 minutes twice before I hung up; third time no one answered and I got transferred to an account center, which informed me the wait time was between 18 and 23 minutes. That is ridiculous. I have banked with this company for 20 years, when it was Lincoln Bank but I am ready to move to a bank where I can reach someone if I have a question.


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Fifth Third has been playing games and switching me all over the place to different depts and I had my home mortgage sold to them without my knowledge and I pay all my prop taxes and insurance directly to policy and county taxes - they’ve tried to put a FORCED ESCROW on an act that has a ZERO escrow balance and I pre-paid taxes and they put my house payment in unapplied funds for weeks and call them at least 2-3 x week and diff “managers” promise to get it fixed then run around every month and I am on disability and they are trying to force me and daughter out of home by increasing home payment by over $400 MONTH when I DONT HAVE ESCROW!!! I’ve paid multiple fees and charges and promises to fix my account go around in circles and I was hospitalized from the stress of them playing the games with my money and home!! 


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I pay into a mortgage escrow acct for 5/3rd to pay my mortgage insurance. 5/3 changed the billing address for insurance bills to be submitted without advising all the insurance companies. I happened to call my insurance company purely by chance the day before they were going to cancel my homeowner's policy to find out the payment was never made. I had to pay $220 to keep my policy active and after numerous calls and being on hold for extended periods of time, having advised my insurance company of 5/3rd's new billing address and having emailed the insurance bill with the new rate, 5/3rd then makes a payment that is short $86 in the amount of the previous year's policy. 


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Want to report my recent experience with them. I was charged Late and Interest fee. On all my payment being made, it clearly says it is Autopay. When I call them they said it is NOT on Autopay. They transferred me 4 times and the last time they just hung up without solving my issue. Horrible people, horrible bank. Never ever will bank with them.


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Experiencing a lot of accidental double withdrawals on any form of electronic payment with them. They are less than helpful and often come up with excuses as to why they won’t refund my money. I’ve decided that from now on, I will send them checks, only. I’m not liking being down to only a few dozen dollars in my checking, thanks.


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Avoid using Fifth Third Bank credit cards! I paid off a small balance in June. After that, a small finance charge of $1.16 was applied to my account. I never received any statements online or mail. I also never received a call that I had a payment due. They reported my credit to all three credit bureaus over $1.16! I called customer service and this "manager" was extremely arrogant and rude. She said that I definitely DID receive a statement (as if she has access to my email). I asked to speak to her supervisor and she refused to transfer me, and stated she was the highest person I can deal with. Also, their online banking does not offer an option for auto pay. I never had a bank that did not offer that option. I repeat. Do NOT use this company. This is the way they will treat you!


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I have recently moved over to Fifth Third. This past week I had manually deposit my paycheck, since direct deposit was not finalized. When I went into the branch the teller told me that only the first $100 would available right away and the remaining funds would be available the next day. The following day I went to try to withdraw some funds from the account. I was told there are insufficient funds. When I called customer service they told me a 14 day hold was put on my paycheck. Without giving me any particular reason why. I’m wondering if anyone else experienced a similar situation with Fifth Third? If so what needed to be done to get it resolved?


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I'm not sure why this bank takes 3 or more days to transfer funds to an outside bank. I'm no longer interested in this bank after 3 years. If I had a recurring bill or simply wanted to send my child funds in college there would be a terrible delay.


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Without going into lengthy detail about my business account, personal account and mortgage experience, these are the need to knows: 1). The main branch telephone is mostly answered by a remote calling center, if at all. 2). The local branch rarely answers the telephone and does not respond to left messages. Email communications are only sometimes answered. 3). Important communication between the branches and main office are done by e-chat and not by telephone. Therefore, visits to the local branch are mostly ineffective when it comes to problem solving. 4). There are plenty of hidden fees and costs.


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By May 2017, the Fifth Third Bank bought my mortgage from a different institution. In the middle of the month of June, 2017, I called the bank to see how I could send my monthly payment for two months ahead. They gave me the instructions to follow and I sent two separate checks. The bank gave me credit for just one of the payments, not the for the second payment. I spent more than 15 hours on the phone and at one of the local branch trying to find out what happen to my second mortgage payment. 


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I have been with Fifth Third (5/3) Bank for 4.5 years and have a very negative experience since day 1. (I wrote this review while I was on hold, trying to reach customer service). They make expensive mistakes ($1,200) - We got our mortgage from Fifth Third Bank when we bought our house. In our negotiation, the sellers were to cover $5,000 of closing costs. Just before loan closure, I got a call from the senior mortgage officer telling me that he wasn't sure that the $5,000 would be enough and he thought I should agree to increase my interest rate to cover the difference. If that was done, the difference would be less than $5,000 dollars. He assured me that I would be given the difference (I specifically asked). However, the remaining $1,200 dollars was refunded to the sellers.


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I paid for Homeowner's Insurance to American Family Insurance and to 2 different companies in 2016 that 53 Bank placed on my mortgage account. I paid the companies that were added to my mortgage account in 2016 a total of $832. I reported this incident in 2017 to 53 Bank when I notice the 2 companies on my statement and I was told that I would have to wait until 2018 to get the $832 back to me when the escrow is recalculated. Now when I call, 53 Bank refuses to give the $832 back to me. I have gave numerous of documents that 53 Bank requested from me. I need help with this situation. No matter how many documents I submit to 53 Bank they keep saying they need more documents. It is not acceptable to charge someone extra for a whole year and then refuses to give them the money back.


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I am kicking myself for not trusting the reviews I read before opening an account with this bank. I opened my account 9/8/18 and on 10/23/19 my account has been hacked and put into the negative. I immediately called customer service and sat on hold for about 10-15 waiting for someone to answer. Mind you it was 6:30am. What nonsense could possibly going on that early in the morning where I had to sit on hold. So after waiting a rep answers and I explain the situation. He then says, “Oh let me transfer you to disputes,” where I sat on hold again for another 10mins. Finally I get a rep and explain there are charges on my account that I didn’t do. She puts me on hold to review the account. She comes back and asks for account info to verify my identity. 


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To begin, I have been with 5/3 for almost an entire year. I should have ran as soon as I opened my account. When I opened my account early 2018, I was told that I would be receiving a debit card in the mail so they gave me a temporary card until my actual debit card arrived at my home (2 months later). The first temporary card I received was hacked into within the first two weeks of having it. Contacted the fraud department and they had to cancel that card, which still had money on it that they didn't transfer back to my actual checking account so that money is still sitting there and I have no way to retrieve it. Anyways, after the first fraud happened it took 12 business days for the money to be refunded to my account.


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I opened a checking account with them as an addition to my Suntrust to use as personal expenses. After not really using like I thought and getting charged an $11.00 bank fee every month, I asked them to close it. I was sent a form in Aug which I filled out and sent back. I’m still getting letters for an $11.00 overdraft checking fee! Im on at my wit's end. The account hasn’t been used in months. This bank isn’t getting a dime!


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Contact your state attorney general to complain about Fifth Third charging undisclosed fees for web-initiated bank transfers, which violates the Truth In Savings Act. Truly, they are outrageously greedy in just helping themselves to your hard-earned money for services that are FREE at other reputable financial institutions. While most banks charge nothing for transferring money via ACH, Fifth Third charges $3 without any notice or warning, and it's still just standard slow 3 day ACH, not the faster variety. 


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FIFTH THIRD OVERDRAFT FEES. This review pertains to my opinion that Fifth Third’s practices systematic generation of overdraft fees (to my checking account). Overdraft fees that are already excessively high. To begin… I have had two checking accounts with 5/3 since 2013. I now have one… (at least for another few days). My complaint? I believe 5/3 systematically structures credits/withdrawals into my checking account to allow overdrafts to occur. Here’s what they do. Let’s say that I have $0 in my account on one particular day, and that same day, I schedule a $50 cash transfer into my account (from a large financial institution). This $50 will be needed to cover two scheduled payments from checking account. One payment is for $40 and will take place two days later. And one payment is for $10 and will take place three days later.


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Their security/fraud department is ridiculous. My account has been hacked three times in two years, with the most recent twice within a month. My money is disappearing! I asked if they had a breach and they would not tell me, but that they are overwhelmed with calls and cannot keep up. Meanwhile, my account gets frozen and they say they will send a new debit card in 7-10 days. What??? I cannot wait that long to be able to function.


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I have been banking Fifth Third for a year. Never would have thought that they wouldn't support me as a real customer. I was charged for a sleazy motel stay that I never even spent 1 night in. I was charged for two... refunded the money by the bank (the one the nasty motel said they would put back on my card, but I never received because as they say my bank messed it up) only to get it taken out at rent time because they don't dispute with merchants. I have sent them countless emails and have received no response. A hundred dollars!!! This ruined my weekend and gave me extreme anxiety! I deposit over 500 dollars into this bank a week at the least to have to close it suddenly because they don't stand behind their customer. Utterly disgusted at this moment. Fiancee will be closing hers as soon as possible!


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I am normally the kind of person that will only ever leave reviews if it's good, based on a positive experience I've had with the company. It is rare for me to ever take the time out of my day to say anything bad about a company, however that being said 53rd Bank has gone above and beyond my limit for terrible and I must get the word out for others to know what I've endured so that at ALL COSTS you avoid this bank.


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The bank required us to start a checking account to save an extra .25 points on our mortgage. The account they started charged us $20/month which we were never told about. They also opened us a credit card after I said I don’t need one. We only used the checking account to pay our mortgage and transferred money from other banks to cover the amount. However, between the $20/month charges and increase in property taxes we started receiving overdrafts and Fifth Third would not work with us to refund all the charges. Worst bank I’ve ever dealt with when it comes to customer service.


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Scammers under the disguise of a bank. They do not allow you to set up AutoPay if payment is coming from another bank. I set up paperless billing and they do not email me statements or send me reminders. They charge late fee then send you a letter. I set up the reminders and still did not receive e-bills or reminders. They charge late fee again... unbelievable... finally paid it off and will not use it EVER again. 53 reason to stay AWAY!


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They charge you a overdraft fee when the check you wrote weeks ago crosses in transit in the middle of the night with your paycheck. I called parties that received the checks I sent and they told me that the check was deposited within days of receipt (over a week before this). They refuse to take the overdraft fees off and the center will not only be rude to you but will also refuse to allow you to talk to a supervisor. Bottom line... They set it up so that the check goes in at 11:59 and then the payroll checks process after midnight, thus leaving you in negative limbo so they can fee you to death. 


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On Friday, April 20 my husband put $200 in the ATM to cover our car insurance payment. (Monroe, NC Branch) We found out, when we received a letter from Geico, that the payment was declined & the money never posted to the account! My husband has contacted the bank multiple times and was told by the same lady that he would be getting a return phone call as soon as she spoke with the company that services the ATM... It has been more than 5 MONTHS! NO PHONE CALL! NO REFUND! They DO NOT care! We lost $200 AND, we still had to pay that payment, AGAIN, out of our own pocket! UNACCEPTABLE Customer Service! The Online Banking has NEVER worked, NOT ONCE! Automated system can never authenticate the account when you call so you can't check your balance and it blocks your card when you enter the correct information! Very Inconvenient!


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I paid my rent thru 5/3rd online payment system. The evening of the 5th, our landlord said he never got my payment. I called 5/3rd customer service at 7 AM the next morning. They pulled up the payment they sent just days before and put a stop payment on it. Charging me $33.00 fee. Called Landlord and processed an instant payment thru PayPal. Then this morning, the payment showed it was processed on the 5/3rd website. Now, the check was processed (even though I stopped payment on it) as well as the PayPal payment. Customer Service put a stop payment on the wrong check number. WOW... I live check to check and a double rent check does not fit into our budget. No wonder why their customer service recently received a very low score. After over 30 years with Fifth Third, I think it's time to find another bank that pays a little closer attention to details.


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Canton Michigan branch manager has been very disrespectful to my husband, talked down to him like he was trash not willing to help fix an issue with a check that was deposited into the atm, cleared then taken back out a day later. There are many other bad reviews on her, seems she needs to be reviewed. I get a complaint at my job I get wrote up. She's giving the company a terrible name! The atm has also not giving me a 300$ withdraw. After contacting customer service, being called a liar, over 2 months of fighting I finally got my money! I can't trust my money with this company any longer, I'm not wealthy enough to keep having them take it all the time!!!


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Our mortgage was held by different banks over the years but has been recently sold to the Fifth Third Bank. It's the WORST!!! With other banks, I would be able to set up an automatic electronic payment of my monthly mortgage amount from my bank account. Not with this one - they only allow electronic payments if you open a checking account with them. Who does this? So every month, I have to send an envelope with a check, and sometimes, the person opening these envelopes does not get to open mine on time, and I get assessed a late fee (and I always send my payment at least 5 days before the due date!). I think it's a scam that allows them to make extra money by claiming that the payment was late.


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Fifth Third Bank does not honor contract dates. This bank should maybe process cheese because they do not know how to properly process a mortgage application. They caused me to miss my closing date because the processor called off sick for 3 days!!! This bank is clueless.


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Fifth Third is unwilling to work with their customers when it comes to overdraft fees, even after you notice a negative balance and rectified it immediately. Fifth Third refused to remove this fee. Don't bank with 53!


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OK, so here was my first encounter with Fifth Third Bank; I purchase a vehicle from my mechanic (great guy, honest, stand up fellow). Anyways, this vehicle has a title issued years ago with a lien on it, no big deal, call the bank it's drawn on and ask for a release (did it for another vehicle we had sold this summer ourselves, with another more reputable institution). Here is where the circus begins, I am transferred not once, but twice, after being left on hold for an ungodly amount of time (I remain kind and patient with the representatives however, they're only human). I am transferred a third time to an outside 3rd party. Odd, I think, why would this be? They can't help me out? Why? It is a simple and easy request.


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If you bank with Fifth Third Bank, You should expect to have money STOLEN from your accounts. 148.00 overdraft fees because THEY wouldn't credit a "Pending" (they called it) within minutes AFTER they nailed me for all of my automatic payments. Called and Sarah was about as unprofessional and rude as could be and REFUSED to allow me to speak with a supervisor. I have had accounts with them for 33 years. WTH??? If you look on their reviews it appears their customer service has been declining. Yelp should have a minus on their stars. I will be moving my accounts.


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5/3 has charged me a $5 "dormant fee" on my "Totally Free Business Checking", which is ironic and an oxymoron. To reactivate I have to stop by a branch and make a deposit! So, do we think my money isn't earning 5/3 interest, and don't we call dormant money savings w/interest! The only reason for the account was it provided a MasterCard, my primary bank Charles Schwab pays me for banking with them and provides a Visa debt card, which doesn't work with some car rental companies. So in Boston had to rent a car and my MasterCard is declined! BIG PICTURE, if anyone leaves money in a 5/3 bank account, and forgets about it, or isn't actively using it, 5/3 will steal your money for themselves!


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After trying to recover my username I was transferred around for about an hour, they then told me to enter my SS# as a temporary username. That did not work. I called back and told them it was not working. They told me to call back another day. Customer service is awful.


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I transferred money from one of my Fifth Third accounts into another one on 7/9/18. I didn't realize at the time that the bank had closed the account I transferred the money to. A few days later I went in to look at my accounts and saw it had been closed, but the transfer was still pending. I waited a couple more days and figured the money would be put back into the originating account, but it was not. 


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Horrible, Horrible bank. They repoed my car because there was "no proof" of insurance. Once I submitted all the paperwork to them showing that my car had in fact been insured the whole time they still demanded me to pay $2,124.00 to them to have my car released. $395 for the towing, and all the rest in fees, stating they had added on an extra $200.00 each month for their own insurance since they were unaware that I had insurance for those months. I sent the $2,000.00 payment, called the towing place to pick my car and was told by the tow company not the bank, that they had received the instructions to send my vehicle to an auction. AFTER I HAD ALREADY PAID THE 2,000.00 DOLLARS. Completely unethical. I will tell any and everybody that I can about the service I received from this company. BY FAR THE WORST BANK I HAVE EVER DONE BUSINESS WITH!!!


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Since May 11, 2018, I have done nothing but argue with 5/3 Bank over unauthorized charges and overdraft fees. I was told by the Dispute Dept., that since I was a valued customer, a temporary credit would be issued to my account in 2-4 business days. I called 2 days later to find out the status and was told my dispute was denied. I was told I had to fax a letter to reopen the dispute and explain why. I went to Office Depot and faxed the letter then called to confirm they received it and was told it would take an additional 30 days for a decision to be made. First, I was told after 2 weeks it was denied, then 2 days later a decision had not been made. In the middle of this, they cancelled the original card and reissued a new one. I activated it and the next morning, I received a text from the Fraud Dept., stating there was a fraudulent charge on my card. 


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A customer traded her $18,000.00 car for another car from my dealership on June 6th 2018. Her trade in had a lien with Fifth Third Bank. She paid off her loan before the end of May. She contacted the Loan Dept of Fifth Third and they told her that the process will take ten days for the title of her vehicle to be released. She called them back after 2 weeks, they told her that there was a system error and that it will still take another 10 days for the title to be released. Around June 18th, she called them again, they told her that there was a system error and her account was paid off completely by June 11th. But for some unknown reason, the process hasn't started yet and that it will take another ten days for the title to be released.


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So after $637.58 in daily overdraft fees on a secondary account I have on my business, I noticed that Fifth Third covered a $12.99 automatic debit from that account, that should not have been paid, as I do not have overdraft protection nor do I keep money in this account. I basically keep this account open as a backup in case Wells Fargo decides to play games with me again. 


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This bank purchased my loan. So I did not choose to do business with them nor do I have any choice whatsoever. Very sad indeed as their website and supposed phone support is practically useless. After my horrible experience, I would advise that no one banks with this company if they can help it. Their phone service and prompts are redundant and useless. I had to call them 4 times and be placed on hold over 30 minutes each time and eventually disconnected each time. The 5th call - I actually got a person who simply told me they would mail me a form. Are you kidding me? If it is a form that I have to fill out and then mail in, why not make that blank form downloadable and printable online? Why make a customer wait on hold 4 times for 30 minutes to simply get a form???


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This bank has been charging me overdrafts and returning my checks with the money in the bank. They shut down my checking account, while turning my savings account into a checking account. March I was overdrawn by over 1000 dollars and I have my tax check and paychecks deposited into my account. They shut down my account in April without notification and then 2 weeks later I got a letter from a creditor... I have had direct deposit, and checking accounts with these people for years. I have had to shut the accounts down 2 times due to my account being compromised... I finally went to Wells Fargo and they were horrible. So, I tried to chose between the lesser of 2 evils. Fifth Third owes me money... And are trying to send me to the creditors. What legal help can I get.


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I have opened an account with 53 Bank. Initially they told me to give $200 as bonus once an account is opened and deposited $500 for period of 60 days. I have kept my money $500 for more than 60 days but the bonus was not credited though then I decided to ask the customer service. They are saying now the policy has been changed it has to be maintained for 90 days. This is a kind of cheating by 53 Bank to attract the customer. They advertise some fancy policy initially and later they cheat the customers. I kind of hurt with the kind of policy that they have. I request any new customer please don't open an account with 53 Bank. They are cheaters!!


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I received three calls a day every day from this bank. I am 20 days past due on my car payment. How are three calls a day considered respectable or reasonable? Even if I stay on the phone with them for an hour and explain my situation, I get a call back the same day, every time. It is harassment and it has to be illegal. The trashy institution, avoid at all cost.


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Although people who work there are usually nice, there are 3 MAJOR ISSUES that I experienced: 1) Very low mobile check deposit limit: $2500. 2) They CHARGE BACK mobile deposit checks for SPELLING OF PAYEE!! (ridiculous). 3) There is NO WIRE by phone or fax and it takes TWO DAYS - TWO TRIPS to branch to even authorize a wire if they do NOT have enough managers to approve the first time. The banker felt so bad for me after 25 calls I had to make to just wire the funds... he actually made a trip to meet me to resign the wire. 4) Bill pay is ridiculous. It's been 30 days since I sent my mortgage check and it's nowhere to be found! I requested a trace 20 days ago - they asked me for endless information - such as payee details etc - I provided it all - and they just never resolved the issue REFUSING TO express a replacement or to WIRE the funds. BANK FROM HELL for sure.


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Fifth Third sent our mortgage bill to robo call collections for an entire weekend (3+ calls a day) following the Friday they received the payment as was stamped on the canceled check.


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In January 2018 my account had a hold placed on it by the bank for questionable activity. When I contacted the bank they had questions about 3 debits made in Chicago Illinois. They immediately removed 2 of the charges and opened a dispute for the $400 that was made at a 123 Wireless. I received a letter in April 2018 stating that the dispute was denied because the card used in the purchases had a chip which prevented any possibility of fraud. I then had the case reopened because the debit card I had at that time did not have a chip in it. I didn’t receive a card with a chip until I received the replacement for the card that was closed for the fraudulent activity. I faxed a letter with the request and the evidence provided. 


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Starting in 2017 I went into the Orlando branch on Conroy, asking for guidance on what I needed to do to get the PMI removed from my loan. She made calls and said I would receive information within 10 days. I never received anything. In November, I went to the branch in Lakeland Florida, spoke with the manager who explained, I'll just click this bottom here to request a cancelation and we will see what happens. I waited till December, again I received nothing. I called customer support who explained I needed to fax a letter requesting it be removed. I did that in December. Still no letter explaining what was happening. In February I went in to the Lakeland branch again. They said the problem could be I’m at 86% paid and not 80%. I explained if that is the exact reason I will make the extra payment to be at 80% but I want a letter explaining that. 


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They offer promotion does not mean you will receive it! They have many tricks to tell, you are not qualified. I opened an account and supposed to receive the promotion after 45 days. When I did not receive that, I called them three times. Every time they replied me and said you will receive after 10 days. Then I called after 55 days but this time they said you did not qualify. Did I ask why? They said because a monthly fee $8 has taken from your account which reduced my balance. I asked no bank will charge a monthly fee in the first statement because this time customer usually opens an account. 


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Tried to get a home equity loan at Fifth Third Bank, had 4 times the amount in savings, and I was denied the loan with a 745 credit score! I have all of my accounts at this bank! Ridiculous! Use a credit union.


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We took out an auto loan for a new car in September 2017. In February 2017 we went online and found out the remaining balance and sent them a check for the total remaining balance. Three months later we have no car title and I called to find out what’s going on. They tell me I have a remaining balance of $72.72 because the pay off that I sent went towards principle with the $72.72 going towards interest on the loan. I told them that I had gotten a pay off online and then I sent them a check for the full pay off. They did not care nor were they going to credit me the interest back. I then told them that doing this show that they had absolutely no concern for a good customer. They didn’t care. I told them based on how they would handle the situation would determine whether or not I would ever do business with them again. They didn’t care. 


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Over the last year I have probably received about four debit cards because somehow there may have been a security breach at a merchant that could have compromised my account. FOUR TIMES! Just me; not my wife's. Just me. Now I don't go to any odd places out of the ordinary, just gas stations, normal stores, and that's it. So after four times I call 5th Third, and ask, "Can you tell me what merchant this is, so I can avoid going there?" They say that they are just a call center, they can't give me that information. "WELL. Can you find out where I can get that information?"


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I started banking with Fifth Third in 2009. Back then 53 covered ATM costs. Now a 53 account holder can be charged up to 3 times for withdrawing from an ATM. There were no charges for periodic NSF on an account. Now NSF charges are $40 and a charge will be denied. So Fifth Third Bank has gotten into the business of stealing. USE AT YOUR OWN RISK.


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Someone in FL using my social number. Fifth Third slipped and told me about it yet refused to do anything about it. They said they had to protect the person in Florida using my social security for their account.


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I went into the "77 Center drive" location here in Charlotte NC. I had just got my refund and was going to withdraw $4000 from my account. As I'm standing in line to get my money the teller notices the balance on my account and informs me that I qualified for an installment loan with them because of the funds I had available, I said, "Okay well what does that mean?" (**) said to me, "Well this installment loan will help your credit and I can get your monthly payments to be really low." I said, "Okay well what do I need to do?" He said, "Nothing. Go take a seat and I'll get right with you." (At the teller line ) not in an office. So I sat about 5 minutes and he called me back up and said, "Okay Ms. ** I've printed out all that papers. Let's go sign and we'll get you going." We went into the office and I started signing forms, he showed me where my monthly payments on the loan would be like $50.00 so I was okay with that. 


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I used the ATM and there was a negative balance of 5.50 for the use of non Fifth Third ATM and I was charged a 37.00 overdraft fee because of the fees they charge. The bank will not budge in removing this fee. I have spoken with 3 supervisors in which all have been terrible. This is a terrible thing to do to your customers but when you call customer service and get no service that makes the situation worse. Candace, Jaime and Sara all claimed to have been supervisors and they were downright rude and did nothing to assist me. I am looking for another bank to do business with as this sneaky way to charge overdraft fees are an unfair practice and I will not let this go.


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Every time I turn around they have a reason to charge for something else. They always fix the issue but it's a total pain to deal with time after time again. Employees who seem clueless about their job. The things they've done to me is a book in itself.


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We are 71 years old and traveled to Ohio last week. We stopped at a Fifth Third Bank for some cash for our trip home. They shredded our card. Left us stranded 350 miles from home. Called my bank to make sure nothing was wrong with my card. It was in good standing. Fifth Third Bank's customer support told me if my card was not with their bank they shred your card. My card was listed on the front of the atm. With my card shredded we could not get gas, motel, or food.


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I have a checking account. The times that I have called, and it has been several because there is always some kind of problem with my card, customer service is uncooperative, self-serving and downright nasty. Do not ever try to ask for any kind of help, or ever question their tactics. You will get nowhere. Fifth Third is always right no matter what. I am in the process of switching to a different bank, as I just cannot take them anymore!


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I am very disturbed to find out that my bank has scripted lies that are told to customers by bank employees. I noticed the money being deposited into my account was not matching up to my credit card from purchases. I called to see what was going on multiple times. My employer identification number was wrong on my account. After a letter was received from Fifth Third, no call, no email. They just all of a sudden started withholding 24 percent of my money. I made 6 calls in total and the response every time which come to find out is a scripted lie was the IRS has the money and that I would be unable to get it back until the end of the tax year.


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I purchase my vehicle through a dealership on 10/20/2015 which I was approved on a 60 month loan with Fifth Third Bank. Upon agreement the bank would need registration and proof of insurance to grant approval of the loan. I then provided Fifth Third with the documents required. Within a month of owning the vehicle they called and sent me letters threatening to tack on thousand of dollars to my loan for insurance that was already provided, I had to go out of my way to have my insurance agent then fax insurance information for a second time. This was time consuming for me and shows lack of professionalism and organization skills from a lender. I then paid my loan on time every month until February 12th 2018 when I paid the entire loan off in full, 44 months EARLY.


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I had made a mistake and deposited the wrong check and didn't make an withdraw from it and the bank didn't suffer any loss. I went to the bank and the manager agreed that it was a legitimate mistake. Well instead of following the recommendation of the bank manager they closed my account anyway, wow. Don't make a mistake with this bank.


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Home refinance (VA) - Went on for four months prior to my cancelling. Every week they would call and ask for more paperwork when they should have told me up front all that they needed. I talked to so many bank personnel. I still do not know who the loan officer was. My home has its current mortgage through them. It should have been easy? Often went weeks without my being able to contact anyone. I was told on three different occasions that the loan was sent to the underwriter and it should be a few days. Lies? I am starting process anew with another bank. This cost me a lot of money. I have a very high current mortgage rate. I recommend not to use them.


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I deposited a check for $1,900 to my savings account a week ago. I come home to a letter stating that I failed to sign the back of the check. All I had on it was deposit only. You would think that if I'm depositing a check and it says deposit only and I am using my mobile device. The check has my name on it that it wouldn't be a problem that they should go ahead and deposit it but they didn't. That's okay. So I take the check and I sign the back of it and I deposited through an ATM and of course I get a receipt for it only to find out that they deducted the $1,900 that I had just deposited. 


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Their entire bonus program is a complete scam! I won't bore you with all the details. Basically, after researching everything you need to do to get the $200, you are then contacted about having to open up a credit card. You need to spend $500 every month without fail. You also need to maintain a $1,500 daily minimum balance without fail. None of this was disclosed. The only thing said was that you have 45 days to build up your account with $500, that's all! I immediately transferred money out of my other bank into this bank. 


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I purchased a new car from a local Toyota dealership. I have been paying my auto loan payment each month. We have made four extra full payments on the auto loan. When I inquired about the balance that is still due it gives me the amount that would be if I had not made any extra (full) payments. When you inquire about the discrepancy in the balance due... they can't tell you. Lesson learned. NEVER use this bank for an auto loan!!! Beware. Don't make extra payments... You may not get credit for it on your balance due.


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So this bank has an overdraft policy where you can sign up for overdraft you know if you need a couple dollars here there every once in awhile that you can get it even if you have nothing in your account. So they definitely don't have a problem with overcharging you for everything and then God forbid you do actually need a couple hundred bucks here and there like say you try and get $200. You better believe you're going to owe about 450 back and then they decided just cut it off because you've used it twice in 6 months. So then when you need it again you're just stuck and then they don't try and help you when you call all they do is say sorry.


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10 business days to get your title after the payoff amount was taken directly from my bank. Horrible explanation for why. I could understand if I sent a check. No bank I have spoke to concerning this even understands this policy, if someone pays off loan electronically. This is a very outdated policy. Very disappointed with this financial institution and will certainly let everyone I know to not do any banking business here. Makes sense they have only one star.


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One of my guys went to get parts at Home Depot and my card was declined, I had thousands in my account. I just got this card in the mail a week before. They didn't call me just closed my card. I called the bank and they then said my card was closed, so now my business debit card was not able to fuel my trucks and buy materials I need to work, best was to hang up on me 4 times being transferred around and sending me a new card next day and not charge me, this is bs. Taking my business to another bank.


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I called them to transfer a balance from another card and they gave me the run-a-around. Wanted me to come into the bank and verify myself. When asked if they were in Tennessee, they said no, but insisted I come in anyway?? So, I told them to cancel my account, which I do not think they did even after 3 phone calls and an interminable wait. So, I don't know where I'm at, but I do know it's a lousy 'bank'. Must be Chinese!!


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I set up an account and was suppose to get a 200 bonus for doing it. Anyhow when I went in the back to make a deposit to get the 200 bonus the bank rep Micheal in Erlanger, Ky knew I had to sign paperwork but since he wasn't the one who opened the account he told me I was good. Knowing right there in front of him I needed to sign tax documents... Well anyhow I got the 200 bonus but they took it for tax withholdings because he didn't have me fill out a W-9.


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10:30 A.M. Went to 5/3 bank to cash/deposit a refund check from Western Union. The bank would not accept my check to deposit or would the bank cash it. They charge a $6.00 fee to cash a check for senior citizens when it's my funds going into my account their bank. The teller was nice and explained it would cost $6.00 to cash the check and I would only get back this much. So I endorsed the check over to my landlord for January rent which had got lost/ stolen in the mail. Looking to switch banks now. Don't bank there. Pitiful.


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Beware Home Depot project loan through Fifth Third. Paid off loan and started getting call for collections from Fifth Third. Sent copies of canceled check used to pay off account, no luck with that. They charged off the debt, and sold it to debt collectors who have ** mine and my wife's credit.


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Scam - I fell for a scam willingly. I take responsibility for that. But the bank did not do what they said that they would do on their part. I was having money transferred. Before the transfer, they were to call me to make sure that this is what I wanted to do before they released the money. They did not call. They had reason for suspicion. They transferred the money. I am out $4000 because they did not call me. When I got home from filling out the papers for transfer at the bank, I got back on Facebook and within a few minutes realized that it was a scam. If I had gotten the call from the bank, I would have told them to cancel it.


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First of all, let me start off by saying their customer service is horrible and they are absolutely clueless. I set my account up on online and I inputted a coupon I received in the mail (which was the only reason I gave them a shot at all). After setting up the whole account it seems as if my coupon was changed to another promotion and the initial promotion was not attached to my account which I didn't find out until I reached out to their customer service via email. So I went into the branch in Columbus, OH Taylor Station Rd and sat and spoke with a banker who said she was going to research and call me once her manager came out of the meeting. 


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My payment's final due date is the 16th of the month. However days ahead of that I start getting calls from collectors asking me if I am having financial hardships, living in the home, renting it out, etc. My credit union in the meantimes shows my payment was made by ePay days earlier and on time. This has happened again and again and collectors admit that payments take seven or more days to be posted. So why start collection services aggravating phone calls prior to even the due date.


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Fifth Third bought my home loan from another company. The loan payment is "past-due" on the 16th of each month. Every single month, they call on the 14th wanting to know why my payment is "past-due". My Bank, pays it on the 13th. It has NEVER been past due and I have asked them not to call. I would NEVER do business with this bank if not forced to. I have had at least 5 other home loans, paid them on on the 13th and never had ONE CALL. These guys need to be throttled back by a government agency!


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I applied for a line of credit for a rental property. The person I met with first failed to tell me there was a yearly $69.00 charge. I went forward anyway because I felt she had spent a lot of her time with me and thought it was the right thing to do. I made it quite clear that I did not want a mortgage and she assured me it was not a mortgage, just a line of credit.


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I'm that person that is going to say "I'm only leaving 1 star because I have to... Yup this bank deserves 0 stars!" I have had an installment loan with them for years and have had nothing but issues! I will admit I have been behind on payment but have been trying my hardest to rectify the situation... Do they care? NO! I don't know who runs this place but they are never willing to own up to mistakes on their part! FIRST OFF this bank decides how to apply your payments not you! Do not think for a second you are in control. I keep calling on the phone to make payments to make sure I'm current and there is always fees I want explained... They say I'm current then bam! Next month I'm 3 months behind again. I wish I could explain the whole situation but I'm confused myself!


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No Sir, I cannot do that. Get used to this if you work with Fifth Third. Doing anything, even the most mundane banking task is almost impossible and will take multiple phone calls and transfers (with dropped calls along the way). I had a car loan with Fifth Third and regretted it from the first day. They are the worst bank I have ever dealt with. Their services are terrible. Even paying off my loan was a near impossible task with delays, restrictions and multiple callbacks. The little that I saved in interest on the loan was more than devoured by their general inefficiencies and the copious time I wasted on the phone with them.


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Due to hurricane Irma with a mandatory evacuation, lost wages, and minor home damage we took advantage of the deferment 5th 3rd bank was offering. We opted for deferring September and October payments. We never received anything in writing and my wife has worked in the auto finance industry found it odd they did not send an addendum to our contract. She called and was told by customer service no late fees were being assessed so everything was fine and in order. 


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This is a not a bank but more of a scam company. I opened an account and they automatically enrolled me to receive checks and charged me $23.99. They also did not mention the $11.00 a month fee they would also be charging. I called to dispute the 23.99 charge and they said they could not help me and to return the checks that they sent. I have not received any checks and they said to wait 2 more weeks to see if they come. This to me resembles theft.


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Fifth Third has been the worst Mortgage experience ever. My mortgage was sold to 53.com and ever since that time I am phone harassed. Mortgage is due on the 1st with a grace of 15 days typically paid around 6th or 7th. No issues always paid on time. Now with 53.com on the fourth day of the month the calls start 3 to 4 times a day even Sundays. I have spoke to their reps a million times. Forget it nothing helps. Now I refuse to pay my mortgage until the 15th.


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If I could give 0 stars I would. As a matter of fact, I would like to give a - 5-star rating. This has been hands down the worst experience. Absolute nightmare. I have spoken with over a dozen representatives and all the issues I have read here so far, have all happened to me. We purchased a Chevy and 5/3 Bank gave the loan. I had never ever heard of this bank and I wish that was still my reality. I set up a payment account that I use for my business with plenty of funds in it. I set up the external account with the 5/3 app. I made my first payment the day before it was due. The account reflected the change and all was fine. I started getting robo calls from an unknown number that never left a voicemail. 


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We have a car loan with Fifth Third and in the past 8 months they've sent my car to repo twice. We had a problem with our electronic payments and they put a lock on our account. So when we set up payments they would not process out of our bank account. We worked with customer service and they said everything was fine. But what they did not tell us is that our account was in collections. 


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Fifth Third has been the worst Mortgage experience ever. I fell a bit behind and requested assistance and they helped, alright, but charged me thousands of dollars in fees to simply take the payment that was behind and spread it amongst payments. Trying to get any answers as to what you paid and why is a nightmare, on the phone for hours and still don't know why they charged me what they did. At that same time, I was paying too much in Escrow and they will not even look at Escrow until April to assess and it's February. Perhaps I would not have fallen behind to begin with if my Escrow wasn't grossly overestimated. They will not work with you to even understand the fees and fines as they are robbing you. I pay thousands of dollars each year in interest and they only look to how they can charge you more. I will refi this the moment I can as well as tell anyone and everyone I can to not do business with them. BEWARE.


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I have been dealing with a known issue with Fifth Third Bank for over three months. It is possible to create an external account from the Fifth Third Online banking website. I have created an external account for an account at another bank. I have confirmed that the external account is listed on the FifthThird Online banking website under Accounts and Payees (type non FifthThird account) and that the account has been verified.


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This is the worst bank I have ever dealt with. I purchased a vehicle from a dealership in Arizona and had it shipped to me out in Tennessee. The loan was funded by them and so the lean had to be put on the title. To do that the dealership had to electronically file the title in Arizona. To register my vehicle I require the title be sent to Tennessee and they are refusing to do this. They continuously refer me to a third party company and claim that they don't hold titles. I contacted their third party and they want me to pay $50 to transfer and say it will take 7 to 10 weeks. I am not willing to pay this banks fees so I spoke with someone who claims to be a supervisor and all she has to say is, "I guess you will not get your vehicle registered." This bank has the worst customer service I have ever dealt with. I'm going to find another bank to take the loan.


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I've been banking with Fifth Third for almost two or three years and at the beginning I had problems with service fees but now I'm having problems with service fees again. I just checked my account and was charged $67 and service fees for this month and then the last month was about 30. The month before that was 50. The month before that was 30. So over the last 4 months I've lost out a hundred and $60 so finally I called them and asked them why I'm being charged so much and service fees and they credited me $50 back and basically told me the hundred and ten was for ATM withdrawals and paying bills from online.


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I have been with Fifth Third Bank for nearly 30 years and like all banks they have had moments of aggravating me but I am finally done. I transferred money from another account and it did not get posted to my Fifth Third account. I did an early access transfer at a cost of $30.00 to cover the overdraft and told that the OD fees of $185.00 that were pending would not go through. They waived the $74.00 fee from the previous day. Well the fees of $185.00 went through and they will not refund any of it. All because they did not post my transfer in a timely fashion. 


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I would not ever use this bank. Unfortunately, Rapid Chevrolet dealership in South Dakota used this bank to finance a loan for my daughter and I. I could not refinance the loan because they do not have a bank in South Dakota. They did nothing to help. They could not care less about their customers.


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I ordered a sample vitamin from an email. I was to give my address and credit card information. The sample was $4.95. I read everything carefully. My bank statement then shows reoccurring on the $4.95??? I call Fifth Third. No one can tell me anything. I go into the branch. Not one person can explain what it means either. I call the 800 number on my statement and get no answer. Next I know $170 is taken from my account! Apparently, this company took my information and signed me up as a member. I have yet to know what member means. Since I did not know I was a member, I did not know to cancel. I had not even finished the sample!


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5/3rd Bank closed my express banking for no reason and I had a few dollars in there and they took it. Sometimes the bank can be nice or mean. I would advise people to stay away and open an account with another bank.


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I have had a home equity loan with 5/3 since 2004, all was well in the first few years but then I got a month behind and caught up but it had never been the same. The monthly statement is the most difficult statement to read. I have now resorted to calling in to pay and I will say is that all I owe and for several months after making my payments they will continue to call and say I owed more than I paid. 


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So yet again another bank who is in direct violation of the Homeowners Protection Act (HPA). PMI when 5 years or When you owe 79% or less of the original amount they are supposed to drop the PMI. I had my home appraised last year and I had over the equity needed to get rid of the PMI but they said you have to keep it 5 years that was the agreement. OK so January is 5 years so I called and asked when I could see the PMI off my bill they said, "Oh no you have to write a request and it takes 8-10 weeks to process." I said, "OK but I will expect a refund for every month you collect past the date with interest." They said, "Oh no that’s not possible." I said, "It will be if I have to get legal representation as well as legal fees." So sick of these banks who were all bailed out for doing a crappy job hitting us where it hurts. Will update when I have an answer but I am not too optimistic.


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I have been a customer of Fifth Third Bank since 1998. Recently I decided to move my IRA account to another service provider. I called to let my account manager know and that I would be coming into the office in 5 days. She did not return my call and had not done anything to facilitate my request. I was told that I needed to have my new provider fill out a form and fax it to Grand Rapids. The phone number she gave me did not work. Now, almost three weeks later, after calling the account manager, the branch manager, customer service and headquarters, I still do not have my money. 


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Normally, I would tell people how much I like banking with Fifth Third because the one in my small town has very nice people working there that are very helpful. My problem is not with any of them. They have been very good to me. My problem is with the people I contacted at the 800 # about their online banking system. This concerns my online banking account and a glitch in their system that they are unwilling to make good for. I am constantly having problems with it. Every month without fail it will not allow me to post payments without saying they are having technical difficulties and wait until later. I have to try over and over again just to pay my bills. 


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I am mortgage customer of Fifth Third Bank. I pay my mortgage on time and I even have escrow balance with the bank, they are charging my 4.12% interest on my loan. I pay nearly $400 per month in interest payment. We recently sold my rental property and my attorney requested a pay off statement from the bank four days prior to our closing day and we did not get anything from them - no response whatsoever. So my Attorney called their 800 number and their customer service person promised to have it available to us one day prior to the closing date. They took my $15 fee. And they did not send us the pay off statement and no one even responded with why I will not get my pay off statement - this bank is so unresponsive. I called their 800 number all day long and they all are ready to process the pay off and earn that $15 charge each time I will talk to their "STUPID" customer service reps. I bet they are all commission there.


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First things first. This bank is by far the most deplorable, piss poor example of a reputable bank I've encountered in all my years of banking. This is coming from a customer of 5/3 of over 10 years! I initially was happy to join the bank at 19 in 2007 when I was a freshmen in college. I essentially had no major issues with it for years and I was happy. I even had a new account opened after my card was compromised online. Fast forward to 2017, I have my checking/savings account and a credit card with them. I knew their credit card was a scam when I first got it in 2014 after I made one purchase and paid it off right away and was still charged interest for the one purchase. I was advised by a friend who was smart with money to cut the card up and never use it again because closed accounts can bring down your credit score so I kept it but didn't use it for the longest time because of that.


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I went through Fifth Third Bank because I trusted the loan officer (she was awesome) for my mortgage on a new home purchase. I then switched all my banking over to them. Then my journey with Fifth Third began. I highly recommend that you do not do your banking with them. Their policies are not as good as Huntington or other banks I've dealt with in the past. They charged me for two mortgage payments around Xmas. Then when I asked them to refund one payment back into my account that I didn't authorize they said it would take 24 hours but they wouldn’t charge me the overdraft fee. Thanks for not charging me an overdraft fee for taking money out of my account that I didn't authorize.


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Don't do business with Fifth Third for a credit card. They will sell your information. The online banking doesn't work. If you pay off and close an account, they will continue to charge you money and add fees and interest. This has been the worst credit card company I've ever dealt with. I have closed my account and still have problems with them.


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Have had my auto loan with Fifth Third Bank for 2 uneventful years then it got stolen. It was recovered less than a week later. I got the van back and made repairs and have been using it daily and making scheduled payments. Three months later was going online to make the monthly payment when I noticed a $125 fee added on for "repo close fee". I couldn't imagine what this was so called their 800 number. As is stated in review after review I was bounced all over the place from department to department with each one claiming ignorance of the charges. I finally got an answer from someone who said they had been notified by the impound lot that they had their collateral so Fifth Third said they had to send someone to check on their interests.


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Two payments for my truck were taken out in one month. I am a teacher so I do not make enough to make two payments in one month. I was told I was being reimbursed for one of the payments and should see it returned within 7-10 business days. 10 days go by and I check my account, the money was not returned. I called and was advised I would not be getting my money back and would be used as my next payment. 


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In August 2017 I was screwed by your dispute department --- in August 2017 I was in need of additional income. I try to live on my SSI check. I was emailed an ad for an online business -- so I opened up this ad which was nothing more than a big scamming company --- telling me I could start making great big money in a short time. The company NAME WAS MY DEVELOPMENT OFFICE so I signed up. They were asking me to put it on my credit cards --- $7000.00 --- so I put $3500.00 on my Citi c.c.-- & $3500.00 om my 5/3 c.c.


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I just purchase a home and Fifth Third Bank took over the loan. I've been trying to pay my mortgage... Over the weekend I tried to establish online enrollment. It tells me I can't. Fair enough, I call the bank Monday morning and have been passed around and hung up on digitally 3 times now. I've been at this for 2 hours. If anyone tries to get a loan...run from Fifth Third Bank... My next step will be to try and refinance just to get out of it.


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Horrible bank. Rude and flippant customer service reps, incompetent with all aspects of banking. They have screwed up my online bill pay multiple times with emails telling me I need to schedule a bill to be paid when it's already scheduled... Then it will be paid anyway, or just the opposite; I'll schedule a bill to be paid then it won't get paid, telling me it was never scheduled, when it was. The latest debacle came when (in the process of closing my account with them) I had a scheduled transfer to my new bank. I then noticed online that it was cancelled (no reason given).


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Fifth Third Bank has been the worst experience with a bank that I have experienced in my young life, they might as well be criminal. I Deposited a check over the weekend. Usually my check would be available the next day if I deposited with a bank teller directly which is what I did and she told Me that it would be available the next day. It wasn't and my bank account went in the negative $24 but they were individual transactions so they charge to me individual Each one so $24 turned into $228 in the negative Even though I deposited a check that would have covered my transactions. Had I been told it wouldn't have been available until Tuesday from that Saturday morning and most banks would understand and work with you. Not them. They are a scam bank. A perfect example of Wall Street crooks.


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I had used Fifth Third Bank for 10+ years (first checking account when I was 18) and have had nothing but problems with them since opening my credit card. I figured that it would be easiest to make payments as it would come right from my checking account that is WITH THE SAME BANK, but from February 2017-August 2017, I had to call and/or go in person every single month to “set up” my automatic payments because EVERY SINGLE MONTH they failed to actually activate it in their system. So, when I was told in May of 2017 to not worry, it had been set up and was totally ready to go, I didn’t call to check on them to make sure they had done their job like they said they had for the last 4 months prior to then, and the payments weren’t made for 3 months when they reported me to the credit bureau.


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The subject may seem a bit dramatic but it encompasses the frustration of someone who is offered an incentive to open a checking account and once the checking account is open denied the incentive. It’s offensive and I will be closing my checking account and warning everyone I know to not trust your establishment.


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If I could give 0 stars I would. My mortgage gets bought by a new lender from time to time. This has never been an issue until Fifth Third. Suddenly they wanted to charge me $100 extra per month for escrow and told me I had a shortage of $1200. This has NEVER happened in all the years I had my mortgage. Sounds more like a greedy bank needs more funds to loan out. When I request a refund of the PMI they collected that they shouldn't have, I was told that they don't own the loan so there is nothing they can do. Really?! Then please pass my mortgage on to someone who can manage it properly. I wish there was a way to really make these big bankers pay for their wrongful actions.


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I don't have an account with Fifth Third Bank but my business did years ago. We closed our account in September of this year. All of a sudden, today, November 9, 2017, our business account was debited for the amount of $2107 for something that I wasn't sure of so I called their customer service number. OMG... I was transferred, got disconnected, transferred, got disconnected over and over again. I was on the phone with them for well over 2 hours. At the conclusion, they possibly found what the charges were for and determined that they probably shouldn't have happened (would never really admit to this). Meanwhile, my account is out $2107 until they send it to their discrepancy department to "look" it over and determine if we get a refund!!! I will never, ever do business with this company and will yell it to the world to not do business with them as well.


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I have been with Fifth Third for a little over a year and I'm not beyond causing my account to be overdrawn but they double charge me and try to explain why I got more than 1 fee even after same day deposit. This has happened several times. For example I had 7 + in my account I deposited 130 dollars. When I checked my account the next day I forgot to register a check but was charged 2 overdraft fees instead of 1. Is anyone else having the same issue. Is there anyway this can be rectified.


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I had my 5/3 bank card stolen and 5600.00 of fraudulent charges were posted to my account. I notified the bank within 2 hours of these fraudulent charges. 5/3 gave me a provisional credit and then rescinded it 30 days later. They stated they had proof that I made the charges. They stated that there was a charge before that I approved which proved I had the card. I stated this was false. I gave them the police report and they still refused to give me credit. In a letter from 5/3 it states by law they are required to give me the documents they have for the decision. 5/3 refused to give me their documents. I hired an attorney and they gave us the runaround.


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We received a scary notice that our Home Warranty from Fifth Third Bank was about to expire and our Water Heater was going to be replaced for up to $889. Our AC was ditto for $7134. Furnace for $5780. Refrig for $820. Now I know that this is all BOGUS and just an ILLEGAL attempt to milk Seniors out of their meager $$ but there is some that will be taken in. Our Gas & Electric Co. (Vectren) tried the similar tactic and when they opened my NASTY communique their crap stopped.


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This is my second car with this bank, and again they tend to fail in customer service and contractual agreements. They will provide a loan at a certain amount under certain interest and will change you monthly amounts without giving you fair warning on why the change and when the change. So if your payment your monthly payments as agreed, they'll still report you late and unpaid because their computers automatically change the parameters. At the end they claimed I did not have insurance, when I actually did and provided proof. Still took over 8 months to clear up their mistakes. Yet still fighting my credit report now. AVOID THIS BANK AT ALL COST!!


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I've been having an issue with my auto loan account since September. I've been getting the run around trying to get the issue resolved. It's gotten to the point where my loan has ended up in the review for repossession. Every single time I've tried setting up some kind of payment schedule to resolve the problem, I've been told I need to pay the entire balance in full, I'm not allowed to do partial payments to catch up. 


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Nothing but issues with this bank. Not informed of some of their policy/process. Charged unnecessary overdraft charges. After calling multiple times and staying very calm with the customer support people. Very upset at the moment and I am very happy to say that I will be closing both savings and checking account with this bank. Feel like I have been lied to and I know I've been stolen from...


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Nothing but trouble with this bank. Got an auto loan with them because the rate was low. They had me open a checking account to make payments on my auto loan because they charge you for any outside accounts. I set up direct deposit for just the amount of my auto loan to be paid. They started charging me banking fees when they said there was no minimum to have the checking. But they randomly upgraded my account to another checking that had a minimum fee. Had to get that fixed by calling them and getting routed through about 4 different lines before they finally found someone that could actually help me. When they randomly closed my account after a few months because I didn't have enough money in my account to keep my account open even though I still had an open auto loan with them. Their mobile app hardly ever works and always needs to have your password changed.


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This bank's fees are out of control. I had a check go through that I wish they had not paid after I get a taste of fees. I see why they do. Took me week to get funds in from client. I have 192 in fees. Some days. 72.00. Others 34.00. And all rest 8.00 a day. So I am sending in the original amount that they covered and disputing the fees and I had payroll going to use through them. Glad it hadn't started yet lol. Cancel and run from this bank is my best suggestion.


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Since bank with Fifth Third Bank I've never been so broke. Within 3 months I've had over $600.00 taken from my account for overdraft fees. This banking facility does not care about their customers. I've tried to explain this had caused me a hardship. I didn't have enough money for me and my cat to eat on, no compassion understanding. Their theft of my money is criminal.


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I have had a car loan with 5/3 since 2013 and have never missed a payment, so I haven't had any issues until now. The RMV gave me a form to send in to my lien holder to request the title. All I had to do was figure out where to send it--- easy, right? WRONG!!! So Wrong! First, their automated telephone answering system is like a brick wall. If none of the options apply, many businesses give you a way to bypass the automation situation--- not 5/3. When I finally DID get to a human, and explained that I needed an address to request a title, she acted like she was going to help me and then transferred me to another recording. This is my big problem, and why I will NEVER do any business with 5/3 again. They will not process a title transfer request. They have shut down all such operations and have out-sourced this function to another company that will do it for us--- for a fee!!! 


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Recently I went into Fifth Third Bank & ATM, 254 FL-436, Altamonte Springs, FL 32714 to inquire about their promotion on credit cards. Before leaving I had obtained a 0% card for 15 months, refinanced my car, and opened a checking and savings account. More importantly, however, I walked in as a customer and left feeling like a friend.


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5/3 when they first came over were a good bank. Good customer service, attentive and willing to fix issues. Been a customer thru the various acquisitions since 1999. For the last 5 years it has been going downhill. Spent almost 1.5 hours on the phone yesterday fixing up their error with auto bill pay (made payments to home equity NOT credit card). Was transferred to 6 people to find out that I need to fill out some paperwork and mail it back. Then today I am trying to pay my CC bill on the phone and keep getting bounced for over an hour. Time to change banks....


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I signed up with 5th 3rd Bank back in May and it has been a constant headache. Had problems with my debit cards just trying to set up a pin. Never knew a banking customer service ever to be closed on Sundays until this bank. The main reason I'm outraged at the bank is the line of Credit I had them sign me up for. They told me I qualified for 21,000.00 with a 12.59 interest rate which was fine until I went and used the money to pay off a time share. My first bill I got from the was 154.00 which I used 12,000.00 of the 21,000. I had paid 350.00 dollars before the payment was due. The next Bill I got was 254.00. What in the world. How could this be. 


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I have been with Fifth Third Bank for over 10 years now and over these years I have noticed they have decline in customer service. Recently all been about money. They take your money from you without even letting you know and leave you negative and charged overdraft fees daily!!! I do not recommend banking with Fifth Third at all. Customer service is terrible, when you call nobody can answer your questions and they transfer you to several departments just to have nobody call you back and never get your question answered and charging you fees! DO NOT BANK HERE UNLESS YOU LIKE PAYING FEES & HAVING YOUR MONEY STOLEN!!!


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I recently opened a credit card account with Fifth Third Bank. $15000 limit. I'm sure at this point that I shouldn't have written a convenience check for the full $15000. I just received a statement for $15,000 plus the $450 convenience check fee and additional $525 fee for going over my limit (caused by the check fee). Wow... what a way to lose a customer. I will not pay $525 to them. If the check was causing my account to go over the limit, they should have not paid the check when it was presented to them. I will send them a check for the $15,000 plus the $450 check fee. Poor judgment on my part thinking Fifth Third was a reputable bank.


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I was referred to 5/3 bank from my realtor back in 2008 when I was looking for a house... My home equity loan went good but when I started the process for a mortgage the loan officer from 5/3 asked if we currently had a mortgage on our existing building and I told him "No it's paid off." Now this was in the middle of the housing market crash... Once this guy knew my house was paid in full he said, "How much do you want? I can get you up to $500,000." I said, "And this is why the housing market has crashed cause of bankers like you." I walked out of there... That was only the beginning. My husband was buy a new car and he got declined on the loan due to a bankruptcy that supposedly he filed. WE HAVE NEVER FILED Bankruptcy. It was a 5/3 credit card that we never opened and the balance was $4,000 seriously. This has haunted us for YEARS!!! 


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Although I have most of my accounts at 5/3 bank, I've been denied loans with a credit score of 740. My husband's credit score needs some improvement so we tried to get a small personal loan, and even though we had more money in savings than we were going to borrow, we were denied because his score was 640. I feel as though they didn't work hard enough to help us. His credit was bad due to delinquent bills from an illness he had 7 years prior!! The only reason I haven't moved my money to another bank is because of lack of time. As far as feeling my money is safe, I do feel my assets are protected through 5/3 bank. I have love/hate feelings towards my bank.


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I called in a dispute with another company whom was pulling funds from my account when I was told that it was a one-time fee and found out they had been pulling it for over two years. I informed the dispute claims department that it went back two years and they refunded that money back into my account. Afterwards I was receiving phone calls from Fifth Third Bank stating they pulled back the funds from my account which made my account overdrawn.


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Had several issues with tellers accepting a check drawn on my Fifth Third Bank account and forged by my estranged wife whereby she signed my name, crossed it out, then wrote on the back of the check "payable to **" and they STILL cashed the check for $8,000.00. I could NOT get the money back into my account.


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My local branch of 5/3 branch goes above and beyond to make me feel as if I'm their most important customer. They greet me by name at the door, are helpful with my disabled daughter's needs and always give me extra time when needed. My branch should get an award for customer service and kindness!


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A week ago my wife received an offer from 35 bank, it was a pre-approved credit offer. My wife has excellent credit score, and she accepted the offer. There started the nightmare, their web page is frustrating. You can spend the whole day trying to enter their site, but is slow and responseless, the worst website ever!!! After that we tried to contact customer service department, after 4 hours for being transferred from department to department to computer answer systems, we only received a rude treatment and no help at all.


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Today, I went to inquire about a promotion for new accounts. Details or terms on the promotion were inadequate. So I had questions. The promotion offers $200 if you sign up for a checking account. Impressions: First, there was only 1 customer service person, even though I saw 7 offices. I thought during a promotion, wouldn't you bring one more rep in? Maybe. Anyway, a few minutes later, a customer walks in and related that the bank deposited his payment into the wrong account and he got yelled at for it. Next, someone I recognized walked in sweaty and greasy looking. I'm thinking, they lure unsophisticated, poor folks to this bank. Then I noticed the bank had no art or plants (fake or real) and that the exterior foliage was in poor condition. Both are unusual for banks. 


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I've been banking with Fifth Third Bank for about seven months now, it is for my auto loan. Let me tell you this they really have bad customer service, really bad. I am not familiar with this bank, this is what bank I got approved on for my car. This was my first time getting a car and had basic knowledge about the bank and the rest of the stuff, I was just very excited to get my first car on my own.


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Instructed to wait for CC bill twice, but none received. Contacted by collection agency for settlement. Back lies about not having correct address. I have proof. I am told it's still my problem, should not have accepted bankers advice to keep waiting. Result, large penalties.


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I opened a checking account at the Fifth Third Bank branch on 53rd Street in Hyde Park(Chicago) in the spring of 2016 because of a promotional advertisement that was supposed to give new customers $200.00 if; the checking account had direct deposit and 2 or 3 bill-pay accounts add to the checking account. I opened the account with 53rd because of this promotional offer and did exactly what was required to get the $200.00. Earlier this year (2017), I made at least 3 inquiries about when the money would be deposited in my account. I even e-mailed a message to 53rd and received a letter telling me to contact the branch where I opened the account. I contacted the branch, was told that the manager would call me later that day. The manager never called. I called the branch last week and talked to the manager who opened the account for me last year. His reply was that my inquiry is probably beyond the time limitation. What?


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They advertise 200.00 when you open an account. Well I ran to open an account and they also told me they wouldn't take any fees since I have my Government checks deposited. I never received the two hundred dollars, because they at the last minute told me that I didn't have the correct online bill payments even though they told me how to go about doing the online bill payments. It's a trick to it and they are still charging me 8.00 dollars a month for service fee which I could have kept my NetSpend account, there's no difference. I'm still laughing to myself, a lesson well learned. So if anyone see that advertising about getting two hundred dollars to open an account "BEWARE".


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I opened an account with this bank because of an advertised promotion that I will get $200 for opening an account and doing bill pay with them within 90 days. This is like the 4th month and I did not see any $200 credit. I am going there now to close my account. Their customer service over the phone is very poor except you go to the branch and talk to a manager. Shame on you Fifth Bank for your lack of professionalism, there are so many banks out there I don't have to stick with this.


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Don't I mean bank with. I had so many fees after 90 days. This has been hell. Over 600 in fees item returned. I'm at a lost for words right now. And then they rerun the same transaction the next day for more fees.


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They are stealer... they want to make their money with your money. Sound stupid. Isn't it? I been with 53rd little bit over 2 and half years. Found so many issues with service charges and fees. They are the stealer. I don't have any loan or mortgage, credit with them... too many charges and fees. When I swap their debit card at the ATM machine fees and when swap their debit card at shopping center... there is a fees.


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Fifth Third Bank, Wabash Ave. Terre Haute, IN - Not sure who the gentleman is that works inside the branch... but every time I come into the bank and he is the one waiting on me, he has to give me push back about cashing a payroll check. He even said loudly, with the bank full of people that there wasn't enough funds to cover the check and that he couldn't give me any money back because of that. I would have to go to the ATM after I was finished depositing it with him. REALLY? He couldn't just take care of my transaction right then? I finally said to him... "no, I am not going to do this with you, then turn around and go to an ATM machine, you need to give me cash back while I'm "in" here with you". Then I told him, I'm really getting upset due to every time I come in here, he gives me push back. 


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Recently when I called to make a payment I was told my required payment was $50.00 more than I expected. When I inquired as to why I was told it was because the interest rate had gone up by .25 percent. When I finally received my statement in the mail I learned what the extra $50.00 was for. Fifth Third is now charging a annual fee for the use of your line of credit. I wouldn't mind that if I actually had access to my line of credit but I've asked twice to be sent a replacement credit card with no luck. Apparently they can't even handle that.


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I received a postcard in the mail for Fifth Third Bank to prompt residents to open an account and a 300.00 incentive will be deposited after the account is open with at least a 100.00 direct deposit within 5 days of the qualifying deposit. This was an incentive to try them out. But by the way this has been handled there is NO way we will bank with them. We went in and opened the account with a banker in the University area and immediately there was a problem with the banker entering the code and pin that was on the postcard but we were assured everything would be worked out by the time our direct deposit comes in. 


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I have been banking with Fifth Third Bank for the past eight years. During this time, Fifth Third has benefited from my deposits in excess of $700,000. I have found their numerous locations to be very convenient and, until recently, had no major issues with my banking experience. This past week, I saw that a scheduled ACH draft would leave me insufficient of funds. I went to a local branch four days prior to the scheduled draft and placed a stop payment. The bank representative was helpful and placed a stop payment waiving the customary fee. I was not informed that stop payments are not guaranteed. The amount entered by the bank representative was off by one cent. Because of this the draft went through and my account was debited. I was charged a $12 overdraft fee and funds were drawn on my bank credit card to cover the overdraft. 


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Rude tellers and managers. 35 years with 53 and I watched their standards go to the (we make all the rules) attitude. They allow tellers to make nasty comments on their screens if they don't like you. They shut down a account because I told a teller to shut up and stop being so annoying. This account had over 2 million dollars pass through it a year. Horrible people.


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I financed a vehicle in December of 2014 at a Ford dealership in PA. My lender picked by the dealership was Fifth Third Bank. I have never been involved with this branch so I didn't know what I was going to deal with. I moved from PA to Nebraska in 2016. This is when I first started to realize the bank was going to be difficult to deal with. In order to register my vehicle in NE I had to call the bank and get them to send the title over to DMV of NE. The only number available I was directed to a very stubborn and ignorant lady who had no intention of helping me! Long story short it took me a week of numerous attempts and call transfers to finally get someone that can help send the title over which by the way took a month to mail out. That was not the bad part! I decided to put that experience behind me and continue forward!


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Do not trust your money with this bank. A criminal got a hold of my check, altered it with their name & cashed it for thousands of dollars. I only had couple hundred dollars in bank but Fifth Third decided it was in my best interest to clear the check throwing me into an overdraft situation. Upon noticing the overdraft, realized the fraudulent check was presented and cashed by bank. I made calls to local branch and the dispute department and a complaint was filed. After receiving no further information I continued to call only to find out the bank had filed the fraud incorrectly. I went back to local branch & started paperwork again, signed affidavits, etc. and was told should have my money back in 7-10 days. Been waiting 60+ days and no money back yet. Most recently been told it may be 120 days.


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My experience with Fifth Third Bank is an interesting one. Back in November of 2016, I applied for a personal loan with the bank. Although I was denied because of DTI (debt to income), I was told that once my income increased, then there was a possibility I would be approved. So, I returned six months later with a 30,000.00 salary increase (got promoted to Assistant professor)... I still got denied. I was told by Mrs. **... because the original checking account has closed back in November I would need 1,000.00 to be considered. Then I was told I had a delinquency on my credit which was totally false because I called all three bureaus... Spoke to TransUnion and was told I have NO delinquencies on my report.


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I've been banking with Fifth Third for 7 years now and have had so many bad experiences with them it's not even funny. The only reason I'm still with them is because I travel so much it's extremely difficult to go through the motions of changing banks. Today was the final straw. First off, this bank will fee you to death. ATM fees, monthly fees, overdraft fees and more. Yeah every bank has these, but they advertise free checking and free ATMs. I've never seen the free checking and they have no readily available ATMs anywhere except the bank itself which is nowhere near my house or job. 


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I was a co-signer on a 2nd Mortgage on a property that was sold in a short sale almost 4 years ago. The 2nd Mortgage was restructured into an unsecured loan which I am still currently paying on. 5/3rd is reporting it as a short sale, which is incorrect. I have sent a dispute letter to the 3 major credit reporting agencies, and 5/3rd still will not change the way they are reporting this loan. Again, I'm still currently paying on it.


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This bank is a joke!!! They are HORRIBLE and rude! They are condescending and do not work with customers. I would NEVER recommend this bank to anyone! Trying to pay my bill is like jumping through hoops every month. Always problems with the online system! They charge fees for everything! I avoid having to deal with them at all costs! I dread my car loan payment due date because I know every time I have to pay it, it will be headache. HORRIBLE customer service! DO NOT GET CAUGHT UP WITH THIS POORLY MANAGED BANK!!!


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OK, so... in my experience, Fifth Third is the worst bank ever. I have had countless issues caused by their complete lack of concern unless it involves a threat to them receiving funds. Some of those instances include the teller keying in the amount of my cash deposit wrong, and putting my account $6000 in the negative the week before closing on my home. Refusing to fix it immediately and forcing me to wait 5-7 business days for it to "fall off"... Allowing someone to make a fraudulent charge of several hundred dollars on my NOT YET ACTIVATED CARD in TEXAS, not notifying me until AFTER APPROVING the charge, then forcing me to wait 5-7 days to reverse the charge. The solution they gave me was to sync my accounts with overdraft protection to transfer money to my checking from savings so I would not be in the negative... I suppose so a thief would have access to ALL of my money, not just some.


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The absolute worst customer service quality I have ever experienced. I typically am not the type of person to complain but this bank has horrible customer service. They are rude for absolutely no reason and are love to hang up on you. I had mailed a payment that for some reason they hadn't received so they proceeded to call me on Sunday morning at 8:14 am to inform me of the problem, which was fine but then after hanging up they proceeded to call back 4 times within a 2 hour period and when I explained that I had already talked to someone they straight hung up on me.


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Not only is it very difficult to get an actual person on the phone. The website is not intuitive. I have had an auto loan with 5th/3rd for 5 years. I asked Olivia, an employee for the name of her supervisor. I was told he wasn't in. 3 minutes later Josh (the supervisor) got on the phone. I asked Josh the name of his supervisor and instead of answering a simple question he restated a policy and hung up on me. I suggest that the heads of this bank go through their own process to see how ridiculous it is and maybe teach your staff some customer service.


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Where I work we have a direct deposit option which I signed up for. My problem is others here where I work also have direct deposits in their banks. Well on Tuesdays, my coworkers can show me their deposits which aren't available for them to use until Wednesdays each week. 53rd doesn't even show my deposits until Thursdays. Last week I had an electronic withdraw taken out late Wednesday which didn't show in my pending at 1pm that day. I had cash in my wallet and could of made a run to the bank. I was charged an overdraft on that withdraw, when my co-workers can use their check on the same day. I feel 53rd had my money in one hand and pushed an electronic withdraw through with the other hand to charge me fees.


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I have had to deal with overdraft fees from this institution that I have been attempted to pay off for over a month, and they are applying repeat fees. They have charged me over $260 in fees for the same $3.49 transaction.


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I have had one too many bad experiences with this bank. I've been with them for approximately 4 years now and all I have are complaints and I feel very under appreciated. I know that I could bank with them for 30 years and they still wouldn't value me. They do not do anything for their customers and there's no such thing as a loyal customer here. They will make you feel in position to them rather than them in position to help you. The Tellers at the branches are usually very nice just like every other bank but that's the only nice thing I can say. If you ever really need anything outside of banking per usual you're SOL. This company does not value their customers.


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My wife and I have had a horrible experience with Fifth Third Bank. I would stay as far away from this bank as possible. The customer service is terrible and they tell you one thing and do another. They have taken unauthorized charges from my bank account, with direct deposit, on a car loan. They owe me and my wife over $650 dollars and have gone MIA. We will be reporting to BBB and anyone else we can think of. I would never do business with this bank and hope others stay away.


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I have 2 mortgages with Fifth Third and last year 2016 they screwed my monthly mortgage up twice which affected my credit score. I made multiple calls and months later it took going to the president's office to get them to fix the mess. My insurance was about to be cancelled due to not being paid by Fifth Third. Now in 2017 I made a mistake on my payment and I shorted my payment by $2.00. I was notified I was short so I paid the $2.00 shortage over the phone. Well my $2.00 did not get applied so I got hit with a 30 day late which hurt my credit. Fifth Third will not take care of this latest issue. Very very disappointed, I feel like I'm in prison to Fifth Third.


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Despite getting my PMI removed by paying down my principal, I was charged 3 PMI payments. Despite talking to a) a supervisor who promised to get back to me within the day - it is over 10 days, b) leaving multiple messages for the escrow supervisor who helped fix the bank's error when I made the principal, and 3) leaving a message for another supervisor. I HAVEN'T HEARD ANYTHING FROM ANYONE. So, I filed a complaint with the consumer finance protection agency and will file a complaint with BBB and any other organization I can find until I get a response. Oh, and by the way, I have had my mortgage with them for 7 years with a perfect payment record. Nice way to treat your customers!


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Customer Service is non existent. I have been a long-time customer at this bank and needed little to no customer service for approximately 10 years. The moment I did need help with something every customer service person I spoke with transferred me to someone else and was ultimately unable to help find a solution to the problem that I was having. I closed my Fifth Third bank account and would recommend this company to no one ever.


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What I thought was good service at first turned out to be a nightmare 6 months later. Gricel assured me multiple times that my gap insurance would automatically carry over from my original loan to the new loan. She sounded like she knew what she was talking about and said she wasn't new to the business. Fast forward 6 months later, my car gets stolen from in front of my house while I was on vacation. I submit a claim, Allstate of course doesn't cover 100%. Difference should be covered by gap right? That's if it transferred over as Gricel stated multiple times.


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I have been a customer of Fifth Third Bank for about 2 years now. I must say they have treated me professionally and I have never had a problem with them. I have many accounts with them and their online banking system is excellent for sure. One thing I must point out that Fifth Third Bank has an excellent security department for sure and all of my accounts are extremely safe, secure and protected. I highly recommend them for sure as they are again a great bank to deal with and do banking business with. 5 Star rating for sure!


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When I first acquired my auto loan with 5/3 Bank (3/2015), there was no online option to make my payment, so they gave me a payment book. Not a big deal, but I thought it was strange for 2015. A couple of months ago, I found out that I was, in fact, able to pay my bill online. So I contact Customer Service to set this up, and I am so excited about not sending an actual paper check, that I throw away my payment book.


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1st to start off the over drafting totaling -$1499.00. I deposit a check on Sat. at closing. And then make a deposit on moblie app. Sunday. Keep in mind the standard Banks want release funds for 5 business days. So they release funds Monday then after they cash that check, they then put my account in overdraft, charge me 111.00 then deposit my check, which now they have set me up for them over drafting me 999.00. Got direct deposit and they put my check towards their fees. I have NO money now for 2 more weeks and my account is still 810.00 overdrawn. Have NO money for food, gas, car payment.


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I would like to take a moment to share my story with you... I have been banking with 5/3 for ~15 years. On Friday 2/17/17, my husband and I had our checks directly deposited, as we have for many, many years. I proceeded to pay or monthly bills, as I normally do. I realized that I needed to transfer money to the account to ensure all the payments were covered, as well as a little additional to cover living expenses for the next two weeks.


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I'm so disappointed by the way I got treated by the customer service representative. Even though I choose this bank for loan. As soon I'm done with this loan. I will never return and not going to reference my friends. THANKS KIM for you below average service.


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Being a former Cincinnatian, I was pleased to do business with my old hometown bank when I needed a mortgage loan for a vacation home. Worst experience with a bank in my life. Application and loan initiation process was about same as other institutions I've worked with but ongoing customer service, responses to routine report requests or information, online navigation was absolutely and unforgivably abysmal. It is a wonder they remain in business. Account access was inexplicably roadblocked by red tape. Lengthy phone conversations with very unhelpful reps that should have been easily handled online. Never again!


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We had a credit card with Fifth Third and paid it off so the balance was $0. I'm looking at my checking account and see where they've recently taken out our automatic payment of $38 after it had a $0 balance. In my mind, that's stealing my money!! I called and they told me their automatic bill pay system will still take out the payment If it shows a balance on the statement. What is this... 1995??? Your system doesn't update daily?? It updates monthly??? When I called they said I could keep a credit of $38 on my card (NO THANKS!!) or they would send me a cashier's check and it would take 3-5 business days. So you can take out my money immediately from my account but you want me to wait a week to get it back when it wasn't my fault!!


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Avoid like the plague! This has to be the worst bank I've ever dealt with. First off they don't send out monthly billing statements and their online banking doesn't work. I can never get a hold of a rep to fix it. So tragedy happened. Wife had a stroke. Lost her job. I missed a payment but then got it together and started making regular payments again. Got a call from a customer service rep. I told her the situation, and that I wanted to bring the account current in 3 months when I receive my tax return refund. The rep was nice, looked at my account, said I qualified for a deferment payment plan and then after 20 mins transferred me to loss and litigation. Not so nice rep there. She told me I do not qualify for any sort of deferred plan and that I missed two car payments 4 months ago. Making me almost 3 months behind. 


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Fifth Third bought my predatory-based mortgage, so I didn't have a choice in dealing with them. I had a balloon payment maturing in November and started trying to get it figured out early. When I called it to discuss, they either played stupid or weren't playing! They repeatedly said it was a second mortgage, but then acted like they weren't sure. They would send me from department to department taking approximately an hour of my time and giving no answer. I was current with them and with every creditor. After many calls, they told me my only option was to go through loan modification. I later learned from one of their senior loan officers that they had a program that fit me perfectly and THEY HAD IT AT THE TIME I WAS BEGGING FOR HELP.


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Anyone wanting to do a lawsuit against 53 Bank please contact me. I will participate. Email **. They don't care about their consumers' charge fees that don't make no sense. Even worst they don't deal with you directly. In my case, they dealt with the dealership for my car loan and never called me once before lending me the money. Long story short I got scam by dealership and 53 Bank failed to contact me before they accepted to have loan with me. I trusted the car salesman to get me a good bank which was huge mistake because he got me with 53 Bank which is not even located in my state. I cancelled insurance on my car and they are charging 1100 because of this. Ridiculous. Beware of car dealerships, professional scam artist, and 53 Bank. Plus I contacted the senator of my state with this issue. I should get a response soon.


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I used the inside ATM (not in a lobby but on the floor of the inside lobby) to get $500.00 out of my checking but I didn't see where the money comes out (UP TOP, I found out) (Not in front like the outside ATMs.). So clicked yes for another transaction thinking it does everything at the end. I put in my 360 debit card and heard a click and saw where the money was going back into the machine and I couldn't stop it. I notified a loan officer that was putting up a Christmas tree close by immediately and she said wait until next day to see if it debited acct. I said audit it now and look at camera photos now.


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We paid off a vehicle with Fifth Third Bank in November 2016 and have to date not received a title. The title was held by the state of Texas as an E-Title. In order to get a certified copy of the title we would have to present the state with an original release of lien. We were informed by Fifth Third bank that their policy is to only fax copies of the release of lien, which would not provide us with an original. In checking with the state tax office, we were informed that Fifth Third bank had never sent them a release of title once the vehicle was paid off. In the meantime, the vehicle has been sold twice (which is legal as the title was/is held by a bank) and has been impounded by the border patrol for lack of metal plates when crossing the US border. To all other dealers out there: Beware when paying off auto loans held by Fifth Third Bank.


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I'll make this short and sweet. I have a credit card with 53 bank. I have great credit, overall and never missed a payment with them since 2008. I had a balance on my card recently. I made a payment online and accidentally duplicated the payment. Not a huge deal, but this was a 500.00 payment. I called customer service to discuss. (A few calls later, and personnel) I was given the final answer that I must go into a branch to handle this. After going to branch, I figured all was handled. They were to leave 1 payment in place and refund me 500.00. Sadly, a bank can't refund via ACH (but they can take the payment of course). So I had to settle for a check payment via snail mail.


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I used an incorrect routing number when paying my car loan and was charged a $20 NSF fee. I asked Fifth Third to waive this fee as it was my first time receiving a fee and it wasn't a true NSF because the routing number didn't match the account number, so money never got debited from my bank account. I corrected my error and made the loan payment on time. Fifth Third refused to waive the fee. Many other banks give a one-time waiver to customers, I was not granted this courtesy by Fifth Third and am discouraged in their lack of customer service.


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I have 3 accounts with 5/3. They charge their monthly account maintenance fees to the account with the LEAST amount of funds and at diverse dates, so they can charge a non-sufficient funds fee of $37 on top of the maintenance fees. They also reject payments to debtors due to "not sufficient" funds, however they still charge the $37 "overdraft fee" for something that has not been paid. On top of that, 5/3 has the unfair and fraudulent practice of paying the "highest amount" first, making the customer incur "unnecessarily overdraft fees" if the payments were paid as they arrived. I would like to bring my case to court. Looking for others who have had problems with this bank to make a class action lawsuit against this bank.


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This bank placed a hold on my account and returned items when there was clearly enough money in my account to cover the debits. The return showed "error correction, debit in error," when the error is actually the bank's error. I am have been waiting on a call back from 2 supervisors by the name of Vernetta and Jeannie in which neither have returned my call as promised. I am beyond livid and nothing is being done but lies being told by supervisors that probably aren't supervisors to begin with. Please take your business elsewhere as this bank is horrible. I've had nothing but a horrific experience and my issue still isn't resolved. This bank is unprofessional and they do not take care of their customers! Think twice before putting your money into this bank!


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Don't know where they hire people who do not know anything about their job. After 10 years of having a mortgage against my condo at this joke of a bank, received a flurry of letters that they need a hazard insurance from me. So went ahead and bought a condo homeowner insurance which covers personal property/liability and fixtures. Of course, the externals, walls and common areas are covered by the master association. As everybody who works with insurance knows. Except the Fifth Third Bank people who don't have a clue. So they are writing for a thousand's time to tell me now that because I have a loan of certain amount, they need me to pay for insurance that covers the whole amount of the loan. Unbelievable. They spend all money to pay the sales folks and don't have any back office to speak of. The ** service in the banking industry.


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I just recently opened up a bank account with this ripoff bank based on the fact that I thought nobody could be worse than Bank of America. I was wrong. They purposely hold transactions to post at a later date even if they are done with a debit card using your PIN number. The fees are outrageous and when you call customer service they are no help whatsoever. I can't wait to get my direct deposit so I can close this account and be done with them. Anyone looking for a decent bank to go to don't look at Fifth Third. They are straight ripoffs. I wish I knew how to start a class action lawsuit against them. They need to pay back all the money they ripped off of people...


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DORMANT ACCOUNT-I set up a small saving account of $510 for my young grandchild. I received quarterly statements. I did not get a quarterly statement for the 3rd quarter of the year and when I did get the statement for the 4th quarter. When I did finally get a statement, I realized that I had been charged a fee for a dormant account which then generated another monthly service fee. The monthly service fee was assessed when the account balance was less than $500. By the time I did get a statement I had been charged $75. I was told that they were not required to send a notice to dormant account which may be the FDIC regulations. However, I would think that they were required to send a notice to me prior to the account become dormant. Nevertheless, this is certainly a poor business policy. I guess interest rates are down so they need to rip off their customers.


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I have a car loan through this bank. They did not process my payment because it was not the full amount, including insurance that they added, which doubled my payment. My car has been insured since day one and has never had a change to it. This was an excuse to get more money. Long story short, they repossessed my vehicle and would not release it until I paid the insurance fees or proved my insurance had not changed. My insurance sent them a declaration page a couple of times on day 1. It took them 2 and a half weeks to remove those fees. Meanwhile, my car was still repossessed, and I was left without a vehicle the entire time. When I picked my vehicle up from the repo lot, it had been damaged. This bank had been a complete nightmare to deal with. Every single time I called, I would get a different story and a different amount owed. DO NOT trust this bank. I do not understand how they are still in business.


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My advice is that no one, EVER do business with this bank who wishes to protect their own sanity and assets. I could fill up this page with great examples of how completely frustrating and incompetent this bank is - in training its employees to give correct answers, in taking responsibility for their own errors, in setting up user friendly online services or solving the simplest of issues when they arise without having to explain your problem to as many people and departments as there are dollars in your account. BUT, instead I'll just use ONE EXAMPLE and refer you to the other complaints herein regarding this bank. You should get a pretty clear idea from the volume of complaints here.


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Usaa is will only freeze up your money and create financial hardships for you. I would suggest banking anywhere else. Their customer service is not only cruel and impossible to get anything fixed through, but incredibly rude and insulting. I have spent almost 20 hours across 6 days calling trying to get a duplicate charge and frozen employer deposit fixed and no one could tell me why it's withheld, nor could they fix it. Resulting in me waiting additional weeks to get my paycheck.


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Multiple account errors in basic banking, at best incompetent customer service. Flagged and closed account as business transactions for Life insurance proceeds, spousal support, child support, SSA survivor benefits for a minor child.


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Been a member for over two decades. A Gold Star Spouse. Not only do I agree with all the 1 star comments here about the negative change throughout the years but in my case, the mistake was solely on USAA side. So, I, as well as several family members, have checking accounts with USAA. We often transfer funds between those accounts. A few months ago I made one of those transfers, only to realize the next day that it did not go through. After a few minutes, I noticed that my dad's account number changed to a number I have never seen before. I called and spoke to a representative who was also stumped, but eventually found out that the account is not even a USAA account. 


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Over the years I've experienced USAA's customer service departments and I'm frustrated. Recently I started an investing app I thought I could trust. The moment I started a money transfer the investment app locked me out. I still haven't been able to reach USAA customer service and it's been a few days now. I couldn't be more frustrated.


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The computer is a joke, the 1 person kept putting me on hold and I was a proper gentleman the entire time on hold 4 times 40 min, hung up on, called back, explained situation and got hung up on AGAIN. JUST WONDERING IF I SHOULD CHANGE MY HOMEOWNER'S INSURANCE OR NOT. J E ** USCG


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I've been with USAA for 20 years and am SHOCKED at the lack of service, inaccuracy of information, and overall poor banking that USAA offers now. I don't know what happened, but they really have zero idea what they're doing, they attempt to charge fees they shouldn't, and can't fix what they have done.


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I’ve banked with USAA for almost 30 years and on 11 Jul 2023 my account was frozen and put under review without warning and I’m being denied access to my entire life savings. I can’t pay my bills, I can’t withdraw money, go to the store or put gas in my car. I have a wife, daughter and take care of my 81 year old mother. I’m screwed! They would tell me anything but it started right after I tried send money to fund a crypto trading account. My accounts with my names using their process on my identified IPad and IPhone and money was never sent. But I get frozen out wit no word. 


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Here I am again warning potential USAA customers to beware. My husband and I are 30+ year KNOWN customers and we made a nominal deposit that USAA automatically placed on hold. When we called customer service we were told they don't know why, but we can call again and try to get the funds released in 24 hours. With no branch to walk into, customer service who can do nothing, we recommend banking someplace else. USAA is too unpredictable and their insurance, another product we purchase from them, is sky high.


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I've been a member for 16 yrs. I wouldn't recommend this bank for any services as they speak to their members with condescending tones when they are in the wrong, they speak over their customer to prove their point, belittle you as a customer to the point it was embarrassing towards myself that I as a member should know other banking policies due to the rep. being in bank and NOT myself, as well as steal money from members as they repeatedly ask you to submit documents you've already spoken to 5 representatives about only to not see a penny of your money, they're very obtuse to their own products which is concerning when it's the resolution department. When you get upset that they can not handle their own job with YOUR money, you are then threatened by the bank. TAKE YOUR BUSINESS ELSEWHERE to avoid this to begin w. ***Navy Federal is AMAZING!***


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Don't even try to use USAA for an Estate Account. I have tried, for over a month, to open an account for an Estate Account. I am the administrator of the Estate. Worst service ever. They are too lazy to pick up a phone or email, instead they wait weeks to mail you a letter asking for more information. After you fax and email the information in, they cannot verify that it is received or that any action will occur. After having been a customer for 40 years, I gave up--walked over to Wells Fargo and opened the account that afternoon. USAA was totally unresponsive--even to their own agents (and I spoke to 6 of them on my last phone call).


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I applied for a credit card and submitted any additional information requested within the timeframe USAA set out. I received no approval or declination on the application. I called and was advised that the application was closed because the bank failed to process the information within their undisclosed timeline. They claim that there is no way to reopen the application and that I must reapply for the card.


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I've been with USAA over 30 years. I had to make a large mobile deposit (how I do all my deposits). The mobile app stated it would be available the next business day but 25K of it was available right away. After 6 days, I chatted with them and it was stated it was scheduled to be released the next day but were able to push it through. Then a couple of days later the WHOLE amount was on hold. The person I then chatted with stated it was due to the Federal Reserve and nothing they could do about it. They gave me a date of 39 days after my deposit before it is released. They argued that it was to make sure the funds were transferred from the other bank. Within 2 days of my mobile deposit, it was out of the other bank's account. Their depository agreement and federal rules state deposits should be available next day or 2 business days later and if delayed, I should be notified in writing. I never was.


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I wouldn't wish this bank upon my worst enemies. Horrid Customer Service. The insurance is garbage. You can go to any other reputable insurance company like State Farm Bureau and get better insurance for less.


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I left the Army on February 16th after given two weeks' notice of my discharge. As soon as I knew that I indicated that by filling out USAA's transitioning service members' resources. On March 1st I received no more income and since there wasn't any time to apply and be approved for normal VA and financial resources that Veterans receive I applied to several other financial assistance programs since and the only resources we (my family and I) have received was emergency food stamps as I was denied or received no reply for rent or utilities assistance, so my last option was to withdraw my retirement savings to prevent being sent a nonpayment of rent this month as well as paying for utilities and debts I owe.


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Just over the last couple of days, our checking account was hacked to the sum of 2k. USAA acknowledged that it is fraud but they won't reimburse us because my husband and I share a profile for our JOINT account. We have 7 different accounts and have been members for more than a decade. We will be moving all accounts to our local credit union, and I will cancel our USAA credit card.


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I got scammed by a smoke shop that sold me a product that did not work and was a counterfeit from China and refused to refund me. I filed a dispute with USAA and they sided with the scammers. That's dumb. My own bank helping scammers rip people off. This is sad. I'll be moving to Navy Federal soon. DON'T USE THIS BANK. THEY DON'T CARE ABOUT CUSTOMERS. GO TO NAVY FEDERAL.


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Can't find balance in checking. Try to use points and what a mess. The president (or whatever) should be fired. Along with all those who keep making using online banking a horrifying experience. I have used USAA for years. And, patrilocally they really mess with the online banking. Key word "MESS". If it were easy to switch (changing direct deposits) I would have been gone a long time ago. Some genuine/serious recommendation(s). Save your mind and sanity. Don't start with USAA.


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I have spent days waiting for a “dispute” status of an overpayment on my car loan in which is through USAA and my checking account is with them as well. It is on recurring payment but my pay fell on the 16th and the autopay did not register that it was paid so I paid it physically unto which they hit my account later that day. Of course I had no intention of paying it twice and had to call immediately to try to get the loan payment reversed but of course that was too easy to do. I had to file a dispute against my own lender USAA & of course was told any NSF fees would not be charged of my checking in the process! Guess what? They were! I explained what happened and had to wait a few more days due to the holidays…I talked to 4 different people in 3 calls and some were still in training I think. All to be denied…I was so stressed and all living costs are coming up …My 2nd call I was in tears …y third call was to file a second dispute. 


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My husband and I have been with USAA for years but they have really gone downhill. Their care for military is a thing of the past. Back in September we had a fraudulent charge with our checking so we called. Went through all the necessary steps to report it. 45 days later they reversed it causing our account to go negative and saying they found no evidence of fraud and it was our fault. Now we are being charged overdraft fees and it’s just ridiculous. Luckily my husband and I opened a new bank today that seems ready to serve our needs better than USAA can do. I never thought being a disabled vet family we’d be leaving USAA but they are really not what they use to be or stand for what they use to stand for.


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I joined USAA in the 80’s when they liked serving the military. I noticed their attitude and level of service take a noticeable shift about 11 years ago. That shift has caused me to find a better insurance company for ALL types and I have found much better policies for much less.They have mishandled my loans so I have paid them off. I have no debt to them and so I am in search of a bank that appreciates its members like they used to. It is offensive to this Veteran that they state that they serve the military when they really don’t.


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In September there was an unauthorized wired transfer of $9000 from my savings account. When I notified USAA I went through all the steps of changing my passwords and spoke to fraud dept which said it would take them a few days to investigate. I got a call from someone at usaa verifying what happened and they said it would take a few days. I waited about 1 week and never heard back. I called at least once a week and a rep said they are working on it and one rep said someone will call back in 24 hours never got that call. I called last night and the rep John said that my case was closed and the $1300 dollars that was put back in my account is all that I will get and the other reps did not want to tell me that.


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On or about October 18/19 my wife and I called USAA to make them aware of 19 U.S. Treasury Checks that we received from the department of education.  USAA increased our deposit limit to $ and instructed us to use their mobile deposit to deposit these checks. A day after the deposit our checking account was labeled with an esp code as if we were doing something fraudulent. This has been a nightmare. This was done with no notification and we had no prior knowledge of what was being done. All we want is for our account to be restored to its normal status. 


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Their banking products are as bad as it gets. I needed to dispute a credit card charge and USAA did not at all care about me as a consumer and automatically sided with the merchant and hid behind hostile policy. There are a vast number of credit cards out there that will outclass consumer protection, or lack thereof, offered by USAA. I ended a 12 year loyal membership with them over one incident that really mattered to me. The one time I needed their help they let me down hard.


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My bank account was locked. The bank is telling me it has to do with the "Patriot Act" (A quick Google search says this has to do with terrorism). USAA required me to send in a picture of my photo ID, which doesn't even seem safe since so many people make fake IDs anyways. USAA says my account will be locked for 3 business days and I will have NO access to my money. I cannot buy diapers for my child, milk for my child, gas to get to work. The money that I worked for. USAA will not give me any other explanation as to why. I was never notified in advanced or asked for a copy of my ID prior to them locking my account. To the already struggling American population this puts such a burden on my family as my card was declined at the grocery store trying to buy necessities for my family. Not to mention it kept coming up with insufficient funds. That is embarrassing. 


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I filed a fraudulent transaction complaint on October 4, 2022 with USAA just minutes after the fraud appears on my account. I was told it would be resolved in 3 business days. I called each day to check on the fraud. 5th and 6th I was told 3 days which would be the 7th. On the 7th I was told the first day was the 5th so it would be the 8th. On the 8th I heard nothing so I called on the 9th. I was then told the investigation would be 3 business days from the 6th. This is one week after I initially reported $800 being stolen from my account. In addition, USAA has been charging me insufficient funds fees and my utility companies are charging me additional fees for returned checks. USAA doesn’t care. USAA keeps delaying the investigation when the payment could have been stopped before it was even released. Worst bank ever.


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I’ve been a member of USAA for 30 years since I started driving as a teen. I’ve never had any issues. We have multiple checking accounts, a savings account, a vehicle loan, auto insurance, and home insurance all through USAA. On 9/30/22, I received a called from their 800#. I didn’t take the call at the time, but then I received a text about a questionable purchase in AZ. I then called the 800# and talked with a rep for over 35 minutes. (Mind you, this is the same scenario that occurred when my debit card information was stolen earlier this year.) I was driving in the middle of nowhere and the call disconnected as it usually does about this area. 


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Chat with uninformed rep. No info on interest rates currently below market rate on savings accounts. My performance Plus Savings account is currently paying only .5% while CIT bank pays 2.7%. Bask Bank pays 2.75%. All banks are FDIC with 5* ratings.


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They are holding my money. They refuse to let me speak to a manager. They are not following Federal policies. They have terrible customer service. I spoke to Anthony employee number is ** who claimed that his manager David refused to speak to me. Then I spoke to Roselyn employee number ** who continued to argue with me. Refusing to let me speak to anyone above her. 3 hours on the phone was just a waste of time and got me nowhere.


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Today is Aug 22 2022. I learned 3 days ago that Usaa was closing my account per their right to do so. No explanation as to why. No letter, nothing. Today after escalating to the ceo office supposedly the highest you could go I was informed on the 8th they had mailed a letter to me about this account being under review. And by the 18th I couldn't access my money. So 7 to 10 business days for my mailed letter and before it arrives they shut down my acct. Claiming 30 days to close and then 7 to 10 business days to mail my remaining funds to me.


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We have been USAA customers for years. Imagine trying to get gas and your debit card not working and you call the bank and they tell you that they can’t tell you anything. Sitting at a gas station with all your money in a bank that you can’t access. A kind gentleman paid for my gas so I could get to work and try to find out what was going on. After many hours on the phone I was finally told that the account had been closed for a unknown reason. This began the end of July and we are on Aug 20th and USAA is still holding our funds. They are holding over 4,000 with no reason given. We have reached out to Wayne Peacock the CEO and the board of directors with no response. It has come down to reporting the bank and its actions. My advice would be not to do business with this company.


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In an effort to handle the paperwork and accounts following the death of my father I experienced the worst customer service ever from USAA. Following numerous timely calls, conversations with various departments, countless requests for documents, the matters are still unresolved. Survivor Relations? They have no relations! The other departments do not have access to a central system so you end up repeating the process with each staff member. It is unfortunate that this a service for Veterans, what a disgrace for the men and women who serve our country. USAA should be renamed USFF...they fail on every level!


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USAA had $500 promo to set up a checking and savings account. The only catch was he had to have Auto deposit of your paycheck. That was a nightmare to set up. I actually had to speak with a USAA agent on the phone at the same time I was at my bank talking to their personnel. All three on the call. Even after that USAA refused to honor the $500 promo because my auto deposit wasn't in the exact form they required. Again their employee was in on the call and told me that that was the proper method. They screwed me out of $500.


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I hate to say anything against USAA because their home owners insurance has been great for our family. I cannot say enough good things about the home owners insurance. But the banking side of USAA is a mess. The people in banking customer service are polite and try to be helpful, but finding someone competent to speak to is very difficult, in my experience. For nearly 1 month I was trying to have a simple signature card mailed to me so that I could add my wife as co-owner of my checking account. How hard can it be to mail a signature card. I will stop this rant and just say that something is seriously wrong in the banking department. Something is seriously wrong when a person is constantly put on hold for almost 1 hour and the issue is not settled at all. I love USAA but the bank has serious issues going on.


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My USAA bank account was locked, leaving me without access to my money. No explanation was given, other than an email stating it was locked, and all my online access was also blocked. Spent 1.5 hrs on the phone with various people to be told there was suspicious activity but wouldn't give me details of the activity for me to verify if it was me. I was told there is nothing they can do and I will be without access to my money for three days until they finish a review of my case. I have been a customer for over 30 years and have never had this issue but now am rethinking my decision to use their bank. I had previous issues with their auto insurance and ended up switching companies, as well. Customer service has gone downhill in past years. My advice is find another bank.


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USAA, should never be allowed to be called a bank/savings institution. Someone in San Salvador, withdrew funds from my account. Within one minute, I called USAA to stop the withdrawal. Security/ fraud, said they can’t stop the withdrawals, but afterwards they will make a claims report. I lost over 600$ for a month. USAA hung up on me 5 times during our conversations. They canceled my debit card and closed my account for no other reason, and would send me my funds in 60 days.


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I’m going to save you the hassle and say we have had USAA since 2007, at one point they were a good bank however now they are complete garbage. They access your account without your knowledge. They put money into your account, take money whenever they want and they claim they send out mail but I can tell you multiple times I’ve never received notices from them. And that’s because with any sort of dispute they use an outside company who doesn’t bother to look up the addresses or representatives only change your address in I guess a certain part of their system and not another part so they will send it to old addresses and they will just stick to saying, "We sent it to the address," even though you can provide them proof that you were not that address when it was sent out and that you have a new address that’s in completely different state thousands of miles away.


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I’ve been w/ USAA for 15+ years. They used to be the best, and now they are a nightmare to work and deal with. Their customer service went to stellar to a daily headed. Before I was proud to be with USAA, and now I can even go through the computer voice. And trying to deposit a $50k check has been the worst experience of my life. Enough is enough, and I’m parting ways. For the young servicemen, look for a local bank you can rely on!


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Lately my bank hasn’t been protecting my banking. What’s their problem?? Had to put in 2- disputes due to not ever receiving my product and USAA let them get by with it. I am very disappointed in this bank right now and forget the 48- years I’ve been with them. I don’t trust them anymore. Plus the specialists in disputes argues with me with?? If they fail to help me get 85- dollars and change sad to say I am gone! I see they sold the bank in 2019. Wonder why if it’s such a good bank or I should say was. I just got scammed 1600- dollars and they did nothing!


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I have been a USAA member for 30 years and my husband for 25 years. We had our savings and checking accounts with USAA, our auto insurance, homeowner's insurance, auto loans, and credit cards. We have cancelled it all. Their service used to be stellar. In the last 5 years, their products and service have deteriorated. We have had one bad to horrible experience after the next. We called and wrote to them asking what had happened, hoping they would redeem themselves. They did not.


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I have been with USAA for years. I knew exactly how the system worked, when payments would post, and how long they spent in pending. I have been with I was comfortable with how it all happened. Then, at some point, they decided that credit card payments were the enemy. I always knew exactly when my payments were posted and when they would deduct from the bank. I always made sure that there was money in the account. Suddenly, my payments weren't posted on time. I'm not talking days, I'm talking weeks.


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I am a 16-year customer with USAA. In that time, I have disputed perhaps four transactions among the tens of thousands of transactions I have made. USAA's Dispute Department has deliberately and willingly chosen to uphold a third party company's open attempt to defraud me. I purchased a 4-weekend introduction to coding bootcamp from NuCamp, an a-la-carte coding bootcamp service. The actual class was an absolute mess and nightmare: it was grossly not as advertised and the "instructor" could not stay on topic. He failed to cover the information we were supposed to cover and could not stay on the syllabus. He frequently went on long, winding diatribes that had no relation to what we were learning.


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There are some pluses with USAA like low interest rates, usually not always. But there are some bad things with them like sometimes their rates are obscene so shop around, dropped auto payments that cause problems and fees, they sell any loan that you take with them immediately making it difficult to figure out who has it and who you have to pay and are there changes to the loan, bad software for uploading a check. There is no bank to go to its online, overboard and subpar account protection, if you go the other town over and use your card then your account locks but you will get charges from companies you have never heard of, pay attention to your accounts because USAA will do some shady stuff at times. There's more things to complain. I've been with them 2 decades and the problems grow more numerous. My personal decision is getting away from them.


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I have banked with USAA for over 30 years. They used to provide awesome service. You can still talk to a representative and they will be polite; however, they are unable to be as helpful as before. First USAA offloaded the handling of investments, now they are selling mortgages to outside handlers without notice. Do not expect the unrivaled service or one-stop-shop of past decades or as advertised, they have become no better than any other online bank.


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USAA Federal Bank are scammers! A customer bought a product online from my store and emailed me she didn’t want the product anymore. Told the customer to ship the product back she didn’t. She opened a dispute and the bank gave her the money back. I showed proof and still lost the case. Therefore, you and your customer are crooks! Why did she accept the product if she didn’t want it? Why didn’t she return the product when asked? SCAMMERS!!


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Left my card at Walmart, put up a fraud alert, was told it wasn’t unauthorized 4 months later, after being told it would be resolved after 1 month. Worse bank in America. Don’t have your information stolen or they’ll blame you. They used to be helpful.


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USAA has been my banking and insurance provider for 25 years. For the first 24 years I was happy with their service, pricing and support. In the past year however, they had allowed their services and support to slide. Why a company can't improve with more experience is beyond me. Today, I have been sitting on hold for 3 hours and 14 minutes as I write this. I was somehow locked out of my account on my phone app. I did not attempt an incorrect password, etc as my account has Face ID enabled. USAA locked me out and forced me to call their 1(877)632-3003 Website Support. 


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UPDATED 3/31/2022: My husband has been a member of USAA for almost 28 years. Yesterday, on his payday, we were paying bills when we were asked to verify a purchase we made. We verified the purchase more than once with USAA and Visa, and the purchase was still declined. I then called USAA to advise them that the purchase was not fraudulent. While I was on the phone with USAA, with no notice, my account was placed into a "credits only" status. Because my husband has recently transitioned from active duty to retirement we are still making adjustments for a paycheck every two weeks to once a month. As such at the beginning of every month we pay all the bills, buy groceries, purchase gas for the commute to work, etc. 


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On hold for more than 2 hours, still no person to help us! USAA fraud dept locked our four accounts and won't answer their phone help line. It has been more than 24 hours with no access to our funds. The WORST bank EVER! Go elsewhere with your money, it will save you a lot of frustration. I sure wish we had some other bank as bad as I wish that I could have left them ZERO stars!


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I have the claims department call me to get a recorded statement. I tried to inform them that I had already done it and the representative question my integrity. Then decided to give me attitude and would not notify the manager to call me. Quality of service has taken a severe downturn. The excuse is COVID-19. After more than 12 years I’m going to MoveOn.


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I opened a checking/savings account with USAA in 10/2021 and a credit card. On 12/26/2021 they froze my account to include my credit card with no reason as to why. I have been calling USAA since 12/26/2021 only to be told that none of my bills will get paid and the account will only accept credit coming in. Mind you it's not like I have $2 million in the account all of a sudden. Everyone keeps telling me that someone from the fraud department will call, I was even told that they closed my accounts and mailed my check and a letter as to why but when I called today I was told that the account is still under review. I over this. I filed a complaint with the BBB and they told them it was an identity issue and if that was the case no one bothered to ask me to send verifying documents to prove who I am. I had insurance with USAA for 6 years up until this issue, and I must say that I am very disappointed in USAA. This is ridiculous.


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Been a member of USAA for almost 50 years. I use their banking, credit card, insurance and other services. Loved that you could call them and talk to human being representative within a few minutes. I've promoted it to every veteran I meet (Those reviewers who claim they can get a much lower rate from Allstate are being foolish - wait until they have a claim). USAA is still the best insurance company out there and I've had excellent experience with every auto, home and banking claim.


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USAA is a joke. I disputed double charging on my account from AT&T, DirecTV that has been happening for over year. My and I just noticed it and called At&t, they in turn credited 5 months of the payments and said we have to go through Usaa for the rest. USAA denied the 7 remaining charges saying it was too late that we're just out of $500.00. So much for taking care of the military, what a joke. I think this company is garbage and so are the people working these departments. I am a disabled veteran who does not have money to give away. USAA answer to me was to send some documents stating why they denied my claim. I say to all veterans and active duty members put your money and trust elsewhere. This company does not care about us just more like service from a company profiting off of us.


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On January 13 2022 someone hacked my account and did a 1,000 transaction through Zelle. I call right away and explain what was going on with my account. They told me it was fine. They were going to investigate. I told the lady, "Can you put a stop or block my account mean while? Because if they come back they can take the rest of the money out.." She told me it was fine, it was already reported and my money was safe..


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I want to say that USAA customer support is not what it used to be. I got misinformation and even lied to after asking an agent to notate my account about what we have discussed, they did not notate my account at all and had to reiterate what the issue was for the 4th in a day. Then when I was talking to an agent in Web Support and asked to be transferred to a supervisor, I was transferred to another agent in the checking department. I was on the phone for over 2hrs, absolutely ridiculous. Very poor service.


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I've been with USAA over 40 years. In the beginning, they were fantastic. However, over the past several years, they've deteriorated terribly. Their customer representatives seem to have extremely limited training now. They give out incorrect information and claim they're researching issues when they don't. I can no longer recommend USAA and am moving my finances and business to another financial institution.


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Spent 2 weeks talking to multiple customer service agents. Uploading documents. Spending hours on hold. Just to be denied for ** reasons! Too many inquiries. Really? No **. I am auto loan shopping. I have already been approved by several other lenders. Thought USAA was supposed to be the cat's Meow. Instead I feel it is the cat's Poo in the litter box. Unless you have perfect credit. Or are just desperate. Do Not Waste Your Time


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I originated a rv loan in 2018, for $84000.00 at a 6.34%. I currently owe $74000 on this rv that currently is worth $52000, I have called and spoke with the office of the CEO twice and was assured that I would be contacted and be provided assistance in getting this loan to where I could pay off it sooner. I have spoken with the loan assistance department and all they want is the money! USAA isn't going to do anything but let my home, yes I live in this be a repossession! USAA wants this home knowing it isn't worth the loan value. I want to pay the loan, not the interest at 6.34%  If I am not getting the principal paid down! Why should I keep this loan for another 14 years!


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I purchased airlines tickets using my USAA debit card. My ex girlfriend went behind me a changed the ticket and used the same card to purchase a new ticket and wasn't authorized to do so. USAA said this wasn't fraud and to contact the airline. I did that and it was all verified. I got the money back, but USAA would not file this as a fraud claim. They are calling it a dispute. Also this person was an executive claims adjustor there. I watched her do the same thing to clients that was done to me. USAA will never get another dime of my money EVER again. They take care of it own whether they continue to work there or not.


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Saturday, my debit card would not work. This happens sometimes as I buy crypto and USAAs systems flag it. Called to verify the transactions and go about my way. Tuesday I'm out at lunch and my card doesn't work again. Big surprise. I try a card for another account that doesn't work either. So I call and am told that my accounts are frozen for a fraud review and that it would be complete in three business days and that I can access my accounts on Thursday morning at the latest. Thursday morning rolls around and still frozen. I call again and am told they'll expedite it but it'll take another 3 business days. Friday morning I get paid and still frozen. This is beyond ridiculous. I've had this account for 16 years. No wonder banks dislike crypto. They can't freeze my crypto like they do my cash.


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My best friend Terry ** died in March of this year. He had a Credit card with USAA that I guess He owed $2350 dollars on. I was not on that account. However, I was a joint account with our savings and checking. I was given my Federal Pell Grant to be able to pay for room and board to attend College and USAA took that Grant money to pay off the Credit card that's not in my name. I am having to drop out of college. Thanks USAA for your great support of US citizen and stealing from me.


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USAA draws you in by listing excellent (auto) loan rates. (Not sure if they do with other types of loans as well, but they’ve done it to me more than once when shopping for an auto loan) BUT, when you apply, you will be offered higher rates. It doesn’t matter if you have excellent credit, income, and loan to value ratio…The rates they show online are merely to trick you into applying. I’ve been a customer for many years. I was an insurance customer until they raised their rates significantly for no reason (no claims ever). I am now in the process of transferring my accounts to my local credit union.


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I have been a member of USAA for roughly 15 years. Customer service was exceptional in the beginning but it has completely deteriorated over the last 5 or 6 years. Not only do the phone techs not know how to rectify issues or supply answers for simple problems but they now lie to you. I am having trouble with the USAA mobile app (AGAIN). I cannot access my money. I need to increase my ATM limit so I can make a large purchase yet I can't access my money. The mobile app says it needs to send me a text to verify my identity but they have no known phone number on file. This has been my phone number for 2 years at that point and I had updated it in the USAA system using a human over the phone at least 6 times, 4 times in the last 6 months.


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I am so angry with USAA and their policies! First of all, there are no banks or ATMs located within 100 miles of where I live in Albuquerque - which in and of itself makes absolutely NO SENSE because there is a military base here! Second of all, due to there being no way to make a physical deposit - they put a hold on all funds received through their mobile deposit feature! 


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USAA is somewhat unique. They don't have traditional branches and members do their banking online. That's my preference and not a problem, except that as an online bank you'd expect the USAA online banking experience and features to be top notch, but they aren't. Their bill pay functionality is way behind competitors (e.g., BofA, Wells Fargo) where I also bank. Payments to large billers (Citi, AMEX, Target, etc.) are surprisingly slow compared to the competition. The options for customizing the interfaces are limited and frustrating (the account I primarily access 95% of the time, is never on my home screen). They obviously haven't done much competitive or usability analysis. We used to buy insurance products from USAA but bundling advantages were minimal, and AAA rated competitors were significantly cheaper. The primary USAA saving grace is they don't nickel and dime me like my other banks do.


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USAA used to be a great company but over the last couple of years they have went to the dogs. I had a tree fall near my house 2 years ago. Usaa sent out a repair crew to fix a 6 inch hole in my roof. The repairs ended up costing over $30 thousand the contractor ended up being investigated for fraud by USAA. As the investigation drags on my credit rating takes a hit from their contractor and my insurance rates went up like crazy. 


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I don’t like to post negative but people need to be aware to stay away from USAA. I am writing to notify anyone that has @USAA to cancel all of your accounts. I had someone take $1301 through the USAA approved ZELLE app, that is actually ON the @USAA app, and they are not covering me under consumer protection/identity theft/fraud. I was left with $26. AND they still didn’t freeze the account while fraud was under investigation and charged me with a NSF the next day when a regular, legitimate payment tried to come through. So now my account is negative.


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I have been a USAA member for over 22 years, but some of the products or Third-party vendors are way behind in the bars that USAA delivers. Bill pay shows a poor commitment to customer service, and efficiency that USAA has earned. For instance, we moved over three years ago, but Bill Pay has Not yet updated our home address, even though I have been in contact via phone and USAA web messaging system. The checks sent out reflects an old address of ours, so when solid checks show an Inaccurate address for us. 


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I had experience with Heidi and Vince from the CEO office of USAA. My dispute is for $5000 and is because I did not receive my order from Alibaba.com paid for with my USAA Bank debit card. They submitted to Visa and came back and told me visa would not honor the dispute because a 3rd party was involved with the item (customs). I emailed with visa who said this isn’t their policy and to talk to usaa again so I did. First of all there was no customs involvement with my items until May 11th and I have emails from the airport manager, customs agent, and a letter that all prove this. So my claim in April should not have been denied for this reason. I have still not received these items that were due to me in March. I paid for the other half of this order with my PayPal debit card and they investigated and found that I was entitled to a refund for items not received. 


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Well over 30 years with this bank is coming to an end. After several erroneous credit card transactions and re-issuances. I noticed that new cards were having charges before I even activated them! This can only be done from the inside. USAA will not admit it, but they have a serious problem. Customer care is gone with this organization. Declining debit card transactions with over 100 times the transaction amount in the account...it goes on and on. I can only recommend to new service members starting out---do not join.


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For years now we have watched as their algorithm withheld any ACH payments for up to a WEEK and then hit us with an NSF fee even when we would deposit money to cover the expense. We've gone so far as to take the extra fee to pay with our card so they can't do this to us but some things we can't change. The most recent is our payment to the YMCA which faithfully has gone through every 25th for months now. 


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They refinanced my house mortgage but aren't refinancing rental properties. Hence three stars. The rates are good, but I'm annoyed that I'm not able to refinance our townhouse and condo. I got strongarmed into going with a preferred mortgage company with both my townhouse and house.


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I ordered a teller's check for my monthly rent. USAA withdrew the money but lost the check and never were able to deliver me. After calling multiple times I got very inconsistent information on how to recover the money. Turns out there is a 3 month wait period. After the 3 months I had to fill out a set of forms and call multiple times with long wait, but they told me if I uploaded the form online it would work. After weeks of nothing I had to call again, and a new person told me I actually had to mail the form and the former person told me incorrectly. After another week they give me a call saying they printed the wrong check number on the form, so I have to repeat the process. Terrible experience, customer service reps are not knowledgeable on USAA policies and give me conflicting information, all as I am trying to resolve a check that USAA themselves lost. Will be switching to a better bank.


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USAA is requiring members to divulge personal, private information prior to logging in to access my bank accounts. The website is asking questions such as "what is your net worth?" and "what is your annual income?" and other information that is private. I am not applying for a loan or requesting any additional accounts- I am merely trying to access my current accounts and the money I've invested with USAA. If you don't answer these personal questions, the website threatens to restrict access to your accounts. I do not wish to answer personal questions or give out private information to my bank so that I can access my money.


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USAA is a full service bank that really takes care of its customers. If not able to take care of any issues online, USAA has customer service that is always polite and helpful. The website is easy to use.


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My husband I have been members since the 70’s. The insurance side has been great, the banking side not so. I have. This is just one of many crazy issues I have had with this bank. I placed a $20.00 some old order with Zazzle. It was denied. I am sure USAA saw this as a fraudulent charge. I immediately called USAA and am on 53 minutes on hold. This happens every time I have to call. I messaged them, via FB Messenger and got some canned response about how sorry they are. I am now changing banks. If you try to call them out on social media they have their setting to most relevant which means only favorable reviews. They used to be a great company. Now I am changing banks and insurance because they aren’t so great anymore. I am now on hold for 56 minutes.


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I have been a USAA member for 39 years. My mother passed in January and as a result all family members are leaving USAA Federal Savings Bank, that is over 15 families. It has been impossible to access her accounts that were Payable upon death, pay her 2020 income taxes and access her mutual funds, Victory Capital. I strongly suggest leaving if you care for the survivors of your estate and don't want the huge obstacle of USAA Bank in your way.... absolutely no customer service and each "representative" gives you a very different story- so so sad. Once was a great company but those days are over! It has been a nightmare- 6 months later, we still have no access to file for her income tax in 2020 because they want to charge for every document requested- at least over 500.00 dollars. It took 5 months to get access any of her money that her family was designated by her to have access.


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All banking is online with USAA...but it is one stop shopping.... insurance, checking, savings, CDs etc...Always someone to speak with if needed...Husband has been a customer since 1970's...Love it..So organized


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USAA Federal Savings Bank: available to Military, former Military and families - provides checking/ savings/ Home Equity line of credit. Website easy to use and secure - available online and via mobile app. I use them for bill paying - both scheduled automatically and can add one as necessary. Paper checks are also available. Finally, their debit card will reimburse fees (up to 4 or 5 per month). Excellent customer service via phone or message.


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As a Veteran my bank USAA has gone above & beyond to attend to my banking needs regardless of situation and hour. They offer comprehensive assistance in all matters of my finances. I have checking, savings & insurance which is $110 monthly. I am considering rental insurance as well as it will lower my insurance even more.. Can't beat that.. Bravo Zulu USAA.


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You Always have physical contact to Bank representatives by telephone or chat- timely response to questions and concerns- online website is secure and easy to use - auto and property insurance within same establishment a big plus!


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USAA has never let me down. Whenever I call them for any of the services they provide me, whether it be banking, auto/renters insurance, credit card, etc, they always have an answer to my questions. I always receive the best service from USAA representatives. They're very knowledgeable, fast and efficient, thorough, and polite. I never hesitate to pick up the phone to call USAA for assistance, because I know it will be a pleasant experience regardless of the reason I'm calling. I'll think twice before I call any other service provider, but not USAA. Professional and courteous service is something that they are not short on. I'm glad I served in the US Navy, which affords me the benefit of full access to USAA's services...not just their great banking!


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Tried to lock into the USAA account only to find out that the account was locked. Called USAA, entered the USAA # only to find out 'not a member'! Called again and used SSN - same deal - not a member!! This happens ever 2 -3 months! So I have to call tomorrow morning when I can reach a live person, go thru the authentication to see if I can get this resolved!!! We have been USAA members since 1978!!!


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USAA maybe the best insurance, but not for customer service. You have to go thru 3 or 4 people before you get the right person. Billing put a note on their website my car ins was being cancelled for nonpayment. They take it right out of my account.


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USAA USED to be an outstanding company but they lost their way long ago. I've been a member for 40 years. That ends now. I have filed so many complaints with USAA that when I got a phone call from the CEO's office, they asked me to call back. When I did, they asked me why I was calling...what was my issue. I wasn't certain because I'd filed so many complaints. They never figured out why they called me. That's just ONE indicator of why USAA is no longer an outstanding company.  


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USAA is not the advantage it used to be, but more importantly is you’re no longer a person there. You’ll now find that without a digital verification they will not talk to whoever has your phone, they will talk to anyone that has your phone and verifies talking from the phone that was yours, but it lost or stolen, the new owner is verified as you. Likewise, the backup verification is your credit card, which if stolen with the phone, then you’re absolutely no longer a person, as the device or card has more identity than you as a person does. Enjoy having been mugged, or ripped off, and losing the security that your bank used to give you facing adversity around the world; sadly, that doesn’t exist anymore.


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I have been using USAA Federal Savings Bank for many years. At first it was great - no minimum balance for free checking; ATM rebates. However, their service has deteriorated markedly. There is no way to email USAA Savings Bank. They have a poor chat interface. And if you are unlucky enough to need to call them, good luck.


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A couple weeks age my checking account was used for unauthorized transactions Some of which USAA was able to stop. However two transactions appear to not have stopped. USAA has shown little interest in investigating a transaction involving a $6,200 payment to a what appears to be a charge account at Chase Bank. The personnel at USAA are the only parties that can provide enough information to trace this transaction and have Chase reverse the transaction and return the funds to my USAA checking account. USAA has shown only minor interest in dealing with this problem. In addition there was a cashier's type check issued to a party in Florida which has received little to no attention.


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USAA has gone way down hill! I encourage all of my friends to take a look at the decline in service from USAA, banking and or insurance, and to find a new company to give your business to. I have been a member and customer of USAA since I was 16 when I started to drive for their insurance and since I enlisted in the Army in 1993 for all of our banking needs and their customer service has gone from one of the best to one of the worst. We refinanced our vehicle over a year ago (Jan 20) and we thought everything was going fine. We were making our payments and had not heard that anything was wrong. It wasn't until our vehicle was totaled in July that we found at that USAA was not doing their job. 


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My phone and mobile app were hacked to the tune of almost 5000.00. I immediately reported when I saw mobile deposits and withdrawals from 980 up for purchases of what I assume are cards after calling the merchants. I DID NOT DO THIS!! It was reportedly immediately and blocks placed on all accounts. I have deleted all my information and changed my user id, pin and password. I was told yesterday by "specialist" that I would be responsible for the deposits and the charges. Are they kidding??? My payroll and benefits are deposited here and they can't be redirected for at least a 8 weeks. That means USAA is now going to be the one stealing from me. Just be aware and don't use mobile app and do not have any codes sent to your phone. Definitely not the bank they use to be!


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I seldom use my USAA checking account, and hence was surprised when money transfers started being initiated from my external bank. A total of $7500 had been transferred so far, and someone has been using the account over the last week to pay bills suck as Amex credit card bill and utilizes. I contacted USAA to notify them of the finding. Should be a simple process I thought. I have had this account for 13 years and I was shocked when the first representative hanged up on me after insisting that it was my fault for the fraud due to not securing my password.


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I was told today that they no longer will service me after 18 years. I asked why and the bank and the senior manager could not even give me a valid justification. I used this bank for paying bills and shopping. All they could say was that they were sorry and did not know why my account was being closed.


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Horrible customer service. The girl I talked to was not knowledgeable, kept putting me on long holds, and apparently hadn’t been trained on the SCRA. Their website advertises falsely that they follow the SCRA and offer even lower benefits to active duty and deployment services, which is great since it is a military based company. However, when I called about it after submitting documents they said they no longer offer these benefits to Service members effective October 1, 2019. When I told them this was federal law, they said yes, but it doesn’t apply to credit cards, apparently finding a “loophole” somewhere to deny the SCRA to members serving their country on deployment. This is literally the only one of my creditors that doesn’t offer these benefits to customers. American Express, Discover and Chase all offer a reduced rate while on deployment. In fact, American Express took my APR to zero while my husband is deployed.


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I have been waiting for my debit card request since January 2020 which makes it almost a year now! As a lawful immigrant, USAA does not seem to understand my legal documents. They have rejected my Debit Card request through a joint account with my American husband more than 10 times. Each time you call, the representatives’ responses contradict their OWN representatives you talked to before! They are not trained on any of the forms, keep you on hold for hours, get off the phone, then 10 days later REJECT you and come up with another excuse. I am stating this again “THEIR RESPONSES DO NOT MATCH WITH EACH OTHER” and they contradict each other! To the point that after 11 months of waiting I have decided to move on with another bank! This is very embarrassing for USAA and they need to TRAIN their staff! Again HORRIBLE customer service, stay away from it if you can, especially if you’re an immigrant!


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Was a member for over 10 years no issues until July 2018 when my purse was stolen. July 16 2018 that's when I realized my purse was missing. I called USAA because I was locked out of my account and let them know my purse was stolen along with my ID my debit card my phone and the check I had done a mobile deposit on. That's when I found out that my account was negative over $3000. How. I don't have overdraft protection. Several checks were deposited in my account and then money taken out at the atm. I told USAA my account and debit card had been compromised to cancel my debit card and not to honor any checks coming through because they were fraudulent with the exception of the one deposited on July 10 2018. I told them that all charges after the atm withdrawal of $260 on July 10 were unauthorized charges. 


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To think USAA will tout themselves as a national bank is appalling, their fraud department for a bank is terribly defunct. How can someone swipe my debit card which is sadly not stolen nor missing because I have it with me, yet it was swiped at a QT gas station. I have never been to QT, but It was used to purchase groceries and cash advance, my money is yet to be refunded, it's been over a week and still no explanation, yet I'm supposed to activate a new card when I do not know how the old one was accessed in the first place to steal from my account.


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USAA offers CIGNA dental insurance as a third party. After signing up, I discovered USAA charges $10-$15 more per month per plan than does CIGNA, depending on the plan. It is less expensive to go directly through CIGNA. I am trying to rectify the discrepancy and it is proving to be very difficult.


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I applied for an SBA loan which was deposited into my personal checking account on 7/27/2020. The next day USAA froze all of my accounts without any warning and locked me out of my online access to my other accounts (including savings account, youth checking and savings accounts, credit card, personal loan, and property and personal insurance accounts). They initially told me they were investigating my account for possible fraud due to the large amount of money deposited into my account. The money was electronically directly from the SBA Treasury which was clearly indicated on the banking records. They questioned whether or not I owned my own business. I offered to provide them with any supporting documentation they needed to show that everything was legitimate.


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After banking with USAA for years our accounts with thousands of dollars in them were suddenly closed without notifying us by mail, text, phone call or email and our money was supposedly sent to us in a check form. It's been over a month and no money. We were also told that our accounts were closed because after years of using a PO Box for mailing that this was no longer acceptable. We are a large military family from Grandfathers to Great Grandchilden and they all are closing their accounts, you don't make my wife cry without consequences. I feel our accounts were closed because we did not take their expensive insurances.


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I paid off 3 loans I had with USAA. 1-Vehicle 1-Camper and 1-ATV. I received the vehicle title in the mail and then with the other two I was told that they were mailed. I never received them. I'm told well they were mailed from a third party vendor. Then, I'm told the state made a mistake on the title. Yet, I'm told to go to the state and apply for the a new title, which will cost me $55 for the state and all other notarization fees. Can't get a new title as I don't have all the information to fill out application for the state such as title number. I'm told we will send a letter that the lien was removed. Again, I don't have any information to get a new title. I would not recommend using USAA for their loans as they use 3rd party vendors.


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On Thursday, September 3rd, 2020, we received an email from USAA to contact FiServe, as a payment to Travelers Insurance was returned. We contacted USAA immediately, and were told that our account was frozen, and in the process of being closed. The reason was “evidence of business activity in a personal account”, specifically that we had inbound wire transfers from businesses. We inquired as to the specifics of the wires in question, and asked why we were not notified. We were advised that USAA allegedly sent a letter to us on July 1, 2020, via USPS, not certified. Had we received the letter, we would have contacted USAA. Why would USAA rely on a shaky USPS to deliver notice of account closure when they have a secure email system, or could have called?


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There I was...a 30 year customer, visiting my brother in-law in the Philippines, when the Taal volcano erupted. Then the news of a deadly rogue virus from China. I elected to leave the country ASAP, but alas, USAA blocked my bank account, credit card, ATM card and all access to my funds! Using limited Intl' cell phone service, I could not find, even one competent customer representative to restore access to my funds. After two weeks I was able to borrow money to return to the U.S. It took weeks to close All my accounts with USAA and recover my funds. Whatever challenges life throws your way - USAA won't be there for you, you ARE, Just Another Number. USAA - incompetent, disloyal, void of the core values that military families expect. Perhaps they should ask their members - why they switched FROM USAA. Take it from the Chief - USAA is NOT made for What's Next!


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I do not recommend this bank any longer. I have been with them for well over 10 years. Two years ago we bought a house and needed to give a check to basically hold the house. For some reasons, the "people" that were selling the house, decided to keep the check for 2 years and then decide to cash it, in the middle of a pandemic where a lot of people have lost jobs, including my husband. So what was left in the bank was already spoken for. 


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USAA is all about customer service. They go above and beyond to satisfy customers. Very proactive with alerts and issues with accounts. Everything is online so they have their work cut out for them to stay on top of issues. Overall a great bank.


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USAA Banking is easily the best bank I have ever dealt with. I have a checking, saving, and vehicle loan through them. In the past I have had a mortgage and 2 other vehicle loans. Excellent customer service, no fees, and great rates.


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Great bank. Why can't I just say good bank? No fees for checking. Though I did have a charge a year later on a different account. They allowed that charge and never refunded. They are still a big bank.


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I was with B of A for 25 yrs, until one day I got a refund check from a business that I  had a warranty issue with. B of A charged me 9 dollars to cash the check. I decided to cash the check because I was concerned it may not be any good since my battle to get the refund took months and a lot of stress getting there. Needless to say I decided at that point B of A did not treat me as a valued 25 yr customer so I left. I went to USAA as I had been with them for 12 yrs as a Credit Card and insurance client. I have had issues in my life that USAA handled without me feeling undervalued, including someone used my CC for purchase I did not authorize. Additionally, they helped me manage my mother's investments after her stroke and since finance a 180k RV which I had problems getting the loan through other banks. I am with USAA for life!!


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I joined USAA a few years back and am very happy I did. Nice touch when you call in is that they address you automatically by name (and rank) and have immediate access to my account information to begin helping me with my queries, versus mechanically asking for my account number, asking my name, then repeating everything I say and not active listening, hence prolonging the process until getting to my query. I have closed my accounts with my previous bank and now do all my savings/checking banking through USAA. Plus utilize my USAA credit card most because I can pay it immediately from my checking account. I don't think that I should be limited to how many electronic transfers I do between accounts, since it's digital and doesn't require manpower. And believe since my credit score has been excellent for some time now, they could work with me to do better on the credit card's APR.


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Too much going on with the phone tree, press 25 for yes press 106 to be connected to an operator, then the system tells you why you are here, that we can choose other options and then it wants us to leave feedback. I always say NO, they don’t want my revenge. In other words, no matter how good customer service is once you finally get there, it is overshadowed by press pound, or whatever other prompt.


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Easy online access. Representatives are courteous and helpful to answer any questions that you have. If there is a problem, it is resolved quickly. I have been using USAA for 30 plus years, never had a problem or complaint.


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I have been using USAA for many years and I cannot think of anything that would even come close to a bad experience! Great banking and I was able to finance several cars with ease. EXTREMELY HELPFUL WITH FANTASTIC CUSTOMER SERVICE!


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Amazing bank and customer service!! ATMs located everywhere I need them. I love USAA and I’ve banked at quite a few of the major ones. USAA’s app is extremely accurate and easy to use. The use of scanning my checks was invented by USAA, I love them.


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USAA, for those of us eligible, is a fantastic bank. Active/reserve/National Guard military members, retired, and most veterans & families are allowed. My accounts have no fees but I'm unsure if that's because I'm retired active duty (started account while AD) or if all accounts are without fees. Even though USAA is an On-line bank, I haven't had any issue with the inability of actually going to a brick & mortar bank - in fact, it's actually quite refreshing. There aren't fees at ATMs but I typically just get whatever amount of cash I might need at the grocery or other store during checkout. I'd highly recommend USAA for anyone eligible to make an account.


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Their mobile app is very simplistic and easy to use. I can scan my deposit and it is posted the same day. The Customer service is very friendly and are concerned about helping you. They are very knowledgeable about their products and will offer other products that may fit your needs better. I also like the fact that they share some of their profits with their customers. Each year I get a deposit in my checking account that varies with their success. No other bank I know does that.


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USAA is different from other banks. It has a credit union feel in a sense that they really get to know you. While they market their products to you as a customer, they never spam you or offer you irrelevant products. This really makes a difference. And so do super-competitive rates on property and casualty insurance and major banking and credit products.


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We have been with them almost 40 years. There have been a few bumps along the way, but they have always made it right. I like there app. They were one of the first to offer electronic deposits. They offer online loan applications, and good service.


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I've been with USAA for over 50 years and have always had great service at good rates. Their online banking features are top-notch and when you call, normally, you get an English speaking person that you can understand.


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I have been with USAA for 40 years. After moving to Japan, I removed $200K+ from their Banking Division, as they were rude and provided horrible service from Japan. Talked to a manager on the phone and he was totally indifferent whether they kept my account or not. I did leave some money in USAA IRAA and Savings. I was the victim of identity fraud and by fortuity caught the thieves requesting a loan in Texas BEFORE USAA GAVE THEM THE MONEY! However, since USAA is NOT OPEN 24 hours/day, I first emailed, then called around midnight Japan time, then emailed again to make sure the thieves didn't get the money.


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I chose USAA Banking, for I had issues with another bank. I like the way I’m treated plus the professionalism way of treating a customer. Customer Service, even after hours, one can talk to a live person, if you select to do business that way. I do recommend USAA for those people that are eligible; and want a bank with many options.


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USAA is an excellent bank for veterans and their family members who have served in the military. The customer service is excellent and friendly with the ability to inquire via phone or chat. The variety of services and products available is extensive. The online banking app and mobile app is easy to use and safe with 2 factor authentication. Their security measures are top notch. They have no monthly fees for their accounts only overdraft fees, which is understandable. My one and only complaint is the wait times to reach a customer service representative, at times, can be a little long. Perhaps they need to hire more reps. That is a merely an inconvenience. I highly recommend USAA Bank.


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USAA for all your banking needs at no cost for monthly services. No matter where you are in the world; a phone call is all it takes to resolve the problem 24/7, 365 days a year. Need a new car, through their select dealerships they can make a purchase for you a virtually no markup.


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USAA STOLE $75 from my account. They erroneously deducted $75 from my account with someone else's personal check and refused to return it to me because I didn't report it within 60 days. After three attempts to get reimbursed, I have had no luck. This error could have been easily rectified by deducting the $75 from the correct checking account, but USAA apparently has decided not to do so. I had trusted USAA for 31 years and had passed on the USAA tradition to my children. Now, we are in the process of moving our money elsewhere. Choose a bank that you can trust with your money, not USAA.


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I have been with USAA since 1978. I love them! We have all our banking and insurance through them (Home and auto). Always available, always helpful. They have assisted us in buying vehicles, setting up children's accounts.


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The downside to an online bank is a lack of brick and mortar locations when you need a sum of cash that exceeds the daily withdrawal limit, a cashiers check, or other similar service. The customer service is excellent.


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Ex-wife file bankruptcy NOT me. After being a member 29 years, after 3 years USAA submitted against me for 2 accounts in my wife's bankruptcy. 1 account was removed and after 3 years they added the other. The first account was removed from my credit report and they sent me a letter to provide to credit bureaus. USAA stated I paid until Jan 2020, now reports bad credit and I'm delinquent. I haven't paid in 3 years due to my ex-wife's bankruptcy. USAA bankruptcy won't give specifics but reports me as delinquent. I am being punished by USAA for something outside my control as a retired military officer. I've had several loans over the years with USAA.


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Small $12K collateral loan denied. I am a 21 year member of USAA. 748 FICO score, 12% usage of credit used and 88% available, over 19 year credit history and several years since last revolving credit opened. Turned down because of Too many inquiries? 6 of 9 USAA.. Balances too high? Only have 3 all less than $5k highest being 42% usage.. Account opened too new new? Installment account a year old and with USAA.. I have and have had MANY accounts/loans with USAA over the years. I have ALWAYS paid early, more than what was due and paid off early! I would seriously look elsewhere before allowing USAA to make a hard credit pull!


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The info is copied from my USAA mortgage website regarding the forbearance on mortgage payments due to Covid19. "Plan Summary. All monthly payments are paused for 6 months starting with your 04/01/20 payment: Key aspects of this program include: Payment relief; No late fees or penalties during the forbearance period; and No negative reporting to credit bureaus during the forbearance period." This is completely untrue, my credit score has PLUMMETED in last month of the forbearance. I only took a 3 mos pause and my other debts were kept current. USAA are liars and did me more harm than good.


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I have been with USAA for 5 years. They work against you and not with you in all matters. They are not there to assist you but to make everything extremely difficult. They have high qualifying terms on all products. I am so happy to finally be firing USAA.


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USAA has lost its mojo and lost its recipe for providing service to its members. Since June I have experienced repeated instances of USAA failing to act in accordance with my requests, taking action I did not request, and dissembling and diverting to avoid taking responsibility for its actions or implementing remedial steps. This is causing significant difficulty in managing our financial affairs. USAA is not the company it was many years ago when I joined. I would recommend against anyone joining at this time. We have had problems with their insurance and mortgage operations in the past and no longer place our P&C insurance with them.


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USAA recently transitioned its investment accounts to Schwab. My company has a 401k with USAA that transitioned too. One of the staff member's account did not transition, and instead has been placed with "National Financial Services" as "abandoned". Here monthly contributions have been made in the most recent 18 months since she joined the company so whoever/however this account was determined to be "abandoned" was an error. The USAA reps contacted say the money will need to be taken from the retirement account as income with penalties and interest. The phone number provided for National Financial Services does not get answered even hours after staying on hold. 


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This Bank is the absolute worst Company I have ever had the misfortune to deal with. They are out of touch with almost all lenders. Horrible processing of loan papers. Lost documents. Out of sync with credit reports. Take forever to respond to any communication. STAY AWAY if you want to keep your sanity.


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We have banked with USAA and had automobile and homeowner's policies with them as well as a loan for 19 years. We haven't had any issues until fall of 2019. Here's the first incident: We opened a savings account for my daughter when she was younger. She joined the military and has a USAA account of her own but we kept that savings account because...why not? She uses it. She got a call from USAA that they were closing that savings account and that she should've never had access to it. She felt like she was in trouble and that she had done something wrong. They "helped" her open a new savings account. 


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My wife and I have never had better credit more money in the bank. We have gotten several loans in the past. I had no idea that US AA had an F rating. If I did I would’ve never gone to them for a loan. My wife now does not want to get the loan due to the fact every time we turn around they are asking her for more paperwork. We have a total of 10 properties. We only owe on one of the properties. The payment is 1500.00 a month. All our cars are paid for. Credit cards paid on time. Income coming in from 8 property Plus my wife has a retirement income from being a teacher. She served in the military. Do you not go to these people for a loan.


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After disputing the reasons given for a credit card application denial USAA personnel reviewed my credit file with me via phone conversation. They stated that not a single reason given was valid and even verified this with the Underwriting Department. However the USAA personnel stated they were unable to override the decision of their own computer algorithm. I am a 44 year member of USAA. 786 FICO score, 4% usage of credit available, 16 year credit history and several years since last revolving credit opened.


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We were looking to open a business and did not use credit cards personally. It was recommended that we start to build our credit score. After calling around we decided that USAA had the best option with their prepaid credit card to build credit. We made our deposit and received our cards and everything was fine. Then a few months later they changed the program to not allow us to do additional deposits and no credit limit increases. We didn't like that because we knew that wasn't going to help us out any as we had planned to do additional deposits over time and continue to pay off the card every month. We stuck with it knowing that after 2 years the cards would become unsecured, we would get our money back and hopefully, our credit would have benefited. 


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I had no problem with USAA till they lied to me over and over again in regards to my Secured Credit Card. The other problem is that every time you spoke to a new representative he will give you a different answer to your question every time. They are very polite in their deception though. They told me when I first open my account for my Secure card that 'No worries sir, you will be able to add to your secured deposit after 6 months.' 6 months became a year, a year became 'we have to get back to you on that' which in turn became 'oh sorry, you can't increase it if you open it after 2011'. I am writing a complaint to the compliances bureaus. It may not do anything but it will dissipate my disappointment.


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My wife has been a USAA member for a very long time, and up until the last few years, had been very pleased with them. She has a neurological degenerative disease that has taken its toll and now has trouble speaking, writing, using computer, etc... So online banking for her has gotten more challenging over the last several years. We therefore, have gotten a POA for me to assist with her banking and financial management. After facing the POA to them about 5 times, and them still denying it's receipt, I have up on it. We decided to close her accounts for financial ease, so I paid the remaining balance on an associated credit card I did not know she with USAA. 


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I have been a bank member for only a year but I will be moving all my accounts, including insurance and homeowners as soon as I find reputable companies. I do have a few bounced checks during my time as an account holder. I admit to that. I recently sold my parent's house and MAILED in a check with a deposit slip (because of the bounced checks my mobile banking app for checks deposited by phone was suspended). Quite a large sum...over $140,000.00 First my check posted in my account with a hold. Nothing unusual with such a large check. Then my accounts get frozen and customer service tells me the check is likely to be returned!?!? Called the issuing bank and the title company that issued the check. They HAVE THE CLEARED CHECK FROM USAA. So USAA cashed my check and won't release my money or unfreeze my accounts because they might return the check for fraud reasons. BUT THEY ALREADY CASHED IT. 


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BEWARE: I received a letter in the mail saying they are freezing my account due to suspicious activity. I know there are problems in the banking industry and with credit right now. But isn't the REPO agreements and Stimulus supposed to be bailing the banks out? Why are they threatening to freeze my funds. I have done nothing wrong. Apparently anyone with 10k deposit is a "suspect". Be careful. The banks are looking for excuses to freeze accounts. Rumor has it they are going bankrupt again...


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I have been a member of USAA for over 20 years and I have used multiple insurance, banking and loan products. Recently I attempted to get a better interest rate on an auto loan than what was being offered in light of my tenured membership, payment and credit history and the fact that interest rates are currently at or near 0%. After spending 30 minutes on the phone (most of it on hold) and no elevation beyond the initial customer service representative, I got the same answer I got going through the motions on USAA's website. This has been a recurring theme over the last few years. I do not feel that USAA is living up to the individual customer service it prided itself on in the past. I am just another combination of 0s and 1s to USAA. At this point I am looking at other banking and insurance options as I can only take so many apologies from customer service that go nowhere.


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I've been a member of USAA for almost 17 years. Within the past 5-7 years I've seen the company slowly decline especially after it opened up its membership and started doing more advertising especially on TV. Their interest rates are high now and their qualifying criteria isn't really disclosed other than they consider "multiple factors." Also, their fees and everything else isn't as competitive anymore. 


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The process was painless. Every question was answered honestly and explained to our satisfaction. The paperwork was easy and mostly done on the internet/email systems. We re-fi'd with them sometime later for a lower rate. That process was also painless and saved us tens of thousands!


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I am beyond disgusted with USAA. My credit card was fraudulently used four times for almost $20k total in the past two days and I cannot reach any competent person who can help me identify where the breach is occurring or what I can do about. I've now been on hold for more than 2.5 hours and I am transferred from the line operator to executive resolution to breached account services where a lovely person named Carla hung up on me. When I called back I was told that I needed to be routed to yet another department. For such a large bank without offices, you'd think they'd care more and try harder with customer service on big security breaches. I've been a USAA member my entire adult life and I'm now 61. Tomorrow I begin the arduous process of transferring my automatic paycheck deposit and my recurring charges to a new local credit union and I'll be done with USAA. Beyond disappointing.


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Just a veteran, but good enough! I had some unexpected major expenses three years ago. Good credit score, security clearance. Just drowning in high interest. Tried getting loans with credit unions in my area who make their fortunes from vets with clearances - namely Tower FCU and Navy FCU. They either turned me down or did a bait and switch on the interest rate due to my high D/I ratio. I even applied with online lenders who guarantee the lowest rates. But it was USAA that came thru for me in the end. I guess I should have known, as I've been very happy with their bar none customer service since day one. I'll be looking to refinance my primary residence and rental property soon. USAA won't have the lowest rate, I'm sure. But they'll be the first Bank I call. Trust me when I say, it's important to have a good relationship with your lender!


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I bank with USAA. They sent out a notice regarding my trust. It was an urgent request to send various documents to USAA. Notice said if documents were not received by certain date, they would close the account. When I called to find out WHERE to upload the documents (the notice was utterly unclear, it was poorly worded... a 2nd grader could have drafted a better more effective letter), I had to wait online for 45 minutes. They've changed their MUZAC online, so you have to listen to a repetitive marching, electronic tune that agitates, angers, stresses out. And you must listen to this crap for 45 minutes! I've been with USAA for 45 years. Never has their customer service been so poor than for the past 5 years. I'm moving my money. Bottom line. They don't deserve my business.


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I recently enrolled into USAA. I opened a savings account and moved several thousand into that account. I talked to a financial adviser and created an IRA into which to roll over my 401k. I then initiated the rollover, which hadn't occurred at the time that this happened. This morning I attempted to log in and found that I was locked out. I contacted support and after MANY handoffs I learned that USAA has decided that I was doing something fraudulent. They will do no business with me, and they won't explain the decision. And there is no way to have them reconsider that decision. They closed all accounts and restricted all access.


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Twice now my debit card has been suspended due to potential fraud. USAA jumps to suspend debit cards for fraud without considering the potential problems. Suspending a card due to fraud should be done with a scalpel not a hatchet. In the most recent case my automatic draft to Verizon was cancelled along with 5 other transactions. I tried to use my card at two locations in my hometown that I visit frequently and the card was denied. This was after talking to a USAA Customer Rep and told that my card was okay to use. Talking to another two customer reps was also frustrating. The last auto insurance quote was ridiculously high. I will be looking for another bank.


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Hello My disabled wife and I are being evicted Friday. First we were scammed for 3k then USAA Bank offset the debt by taking all of my income which is ssi and vets disability for Jan and Dec. They now have my wife's ssi frozen even though they closed and charged off my accounts after being a member for years. I was in a medically induced coma in august with a 3-7% chance of emerging from without brain damage but because I couldn't afford my meds. I was in the hospital following a seizure for 2 days last week. I'm a 53 y.o. disabled vet and 61 y.o. disabled wife sons on active duty 1st Special Forces Group Airborne. Full-time grandparents...USAA has my wife's SSI locked and without that we will be evicted. The Social Security Offset Act says their actions are illegal.


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Due to low rates offered on CD’s, I sent the appropriate transfer documents to the fax number provided by the USAA representative, Alex, who assured me he had everything necessary to effectuate the transfer. It did not occur, so I recontacted USAA and was transferred several times between numerous divisions. No results. Finally I requested the executive division only to be once again given false info. Finally, I got a party who had some knowledge as to what to do, only to be told CD transfers took at least 48 hours. It has now been over ten days since the first request and the money has yet to be transferred. No one in the banking division seems knowledgeable. Do not place jumbo CD’s with this bank!!!!


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USAA is NOT MEMBER-ORIENTED or MEMBER-FRIENDLY. A wire transfer initiated from Navy Federal Credit Union on January 16th has STILL NOT posted/released to my account as of today, from the 2-3 business days quoted on the 16th, to the 1-3 business days quoted to me this morning, as well as. I understand weekends and a federal holiday are to be taken into account. However, a Navy Federal representative calls USAA to provide the transmittal number to the USAA representative, USAA still won't release funds. The funds have CLEARED the Federal Reserve, aka the bank clearing house. I guess USAA's greed for interest is enough to lose a member. Poor excuse of a bank and deplorable customer service. Will NOT recommend USAA to anyone for ANY of their banking, insurance or other financial needs.


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I have been a member with USAA for 19 years and up until last year we’re very pleased with USAA but boy has that changed. The latest issue is with making deposits via their mobile app. We have used this service for as long as it has been available and for reasons USAA can’t even explain, my weekly payroll deposits are being put on hold for seven days. Payroll checks! Seven days! This is inexcusable. Our accounts are always in perfect order and this is ridiculous! The resolution team is completely useless AND they wouldn’t give me a manager to talk with on the phone. I am so disappointed in USAA. I don’t know what has happened to them but they no longer care about service members and their families. This much is obvious. They also don’t care about our business because I told them if they couldn’t fix this issue then we could not keep our accounts with them but the representative couldn’t have cared less. Goodbye USAA.


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I had vehicle financed with USAA and traded it in on another. The Dealership requires a 20 day payoff for all trades. The dealer paid the note off within 13 days and therefore a refund was due for the difference. I contacted USAA referencing the refund and was informed that, by their policy, USAA has 15 Calendar days to process the refund and then another 72 hours to actually provide the refund. It makes one wonder how they can charge late fees or charge interest for such time periods by its customers.


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As much as USAA promotes serving veterans, I would NOT recommend them to a veteran, or anyone else for that matter. Reps do NOT do what they say nor when they say, and its NOT just 1 rep. VA mortgage rates are too high for being backed by the VA. Their advertised rate is for those with FICO of 740 or higher (gotta read the fine print) even though VA only requires a score of 620 or higher. I "Fired" them and took my VA loan elsewhere and am also considering taking our banking, investments, auto, renters and life insurance with them elsewhere as well - as these were already there when we applied for a VA loan. Very disappointed in their VA Mortgage dept..


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After joining USAA in 2011 everything was fine until I filed for divorce in 2018. Based on baseless claims by now ex my accounts were closed and during the divorce process, I received a total runaround. This was done to ensure my inability to obtain material facts to prosecute my case. Conveniently USAA doesn't have registered agents in each state so this way litigants are forced to hire TX-based attorneys or pray for cooperation from adversarial litigants. Ex already admitted he bought off my attorneys to ensure I got nothing from the dissolution action. Here's an ex with unreported foreign bank account, fraudulently removed my name from "USAA" mortgage and only had his own name on the house but used my finances to qualify for a better mortgage (he was denied with another mortgage company), obtained a sale of the same home without my knowledge and used USAA designated attorneys in the SC area to do his. 


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I've been a customer of USAA for seven years. I thought their auto and renters rates were amazing. The bank reps were always polite. I felt special to be a member, admittedly a sucker for their whole veteran's "members only" schtick. Who doesn't like to feel special? Now I realize the company is all about getting as much as they can from customers financially, by whatever means possible. They really don't put veterans above profits. I feel like I've been snookered by the company.


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Must say great bank to take your money but if you ever need them look out they will come after you. 2 major complaints, been member for about 20 years, last year it was Negative 50 here in MN, my car breaks down, so I figured I would call my road side assistance, yea lot of good that did, I paid for the service for years and the one time I use it I get told they cant get a provider and I would just have to wait until tomorrow, good thing you cant die stuck out in Negative 50 degree weather, oh wait yea ya can too. When I complained they call me from their corporate office and said they could not find anything showing a fail in service on their part, Guess putting my life in jeopardy is not considered a service failure, but I know this much they always took my money, and that is all that matters to them.


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Highlight of USAA issues: Original mortgage on the first home in 2007. USAA provided a home equity loan because I had put a considerable amount of money down on the purchase. After closing, USAA sold the loan off to another bank and canceled home equity loan after they devalued the home value. Applied to refinance new home back to USAA. USAA made a verbal guarantee of rates. Later discovered their paperwork says they can change any previously made agreements. The issue here is you have to pay upfront, none refundable appraisal fee. USAA controls the relationship with the appraisal, you are not allowed to higher your own. After the appraisal, they increased the loan rate and delayed moving the process forward in an attempt to charge an additional $600 fee to extend the offer. After talking to a number of directors, it was basically said this is how they operate.


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USAA is literally the worst bank ever and that is not an understatement! I have been with them 10+ years and right before the holidays they want to play "hide-a-transaction" with my account. After I made a purchase of $196.91 12/5 on 12/10 I noticed that my balance was way more than it should be so I called trying to figure out why. Well I after two calls assuring me that the money was "mine" to spend regardless of the transaction I knew existed (one guy even told me it was the Walmart fairy and said there was literally nothing he could do). I trusted them and spent the money. Well guess who was negative the next morning! 


