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An unauthorized person fraudulently accessed my checking account, with the assistance of a Key Bank employee, emptied all the money out of it ($44,470) by transferring it into his account at the same bank, then closed my account. And despite numerous contacts with Key, they refuse to do anything about it, even resorting to lying to me to try to find an excuse for how it happened! I'm being forced to go to the police because Key bank refuses to admit their responsibility in this matter.


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Do not waste your time or money with Elkhart Indiana branches. They are constantly hitting people up with NSF fees for 38 dollars and 18 dollar service fees. Took 100 for a 7 dollar mess up when I was in hospital with heart attack causing a financial burden in return taking food out of my children's mouth. Called. Told my situation with a lying response saying their hands tied....B.S! I'm taking my business elsewhere. Beware they will steal from you!


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Early in 2019 I purchased a used car from a local dealership. They put my loan through Key Bank. Decent rate, easy app, convenient payments. This, so I thought was good. I immediately opened a checking account with Key Bank and moved an ample amount of money into the account to cover the car note and set up direct deposit for the same. All seemed to be fine for many months. I made a decision at the beginning of December that I preferred their bill-pay and other services to my current financial institution so I did some budgeting and opted to move all of my bill payments to Key. Made the appropriate changes to my direct deposit. I started collecting the information I needed. ALL was a go for January 1st, 2020.


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They consistently manipulate the information we see in our online mobile apps. They consistently place holds on your paychecks and deposits for as long as possible. Just so they can charge you ** insufficient fund fees of 38 dollars a pop. I have been kicked out of the app only to see no information then different information as I log back into my app. It'll literally keep changing the order of debits and authorizations. They consistently alter the order in which they were charged. So you have ** amount of money and you spend $30 so they take your ** amount and subtract $30 and it shows light grey "pending" still and you deposit $100 so it shows your money minus $30 and then it shows the $100 credit as pending and then it'll take the $30 from your new $100 "pending" credit thus effectively double charging you while covering it up. 


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I have tried to transfer my retirement funds from Keybank to my ADP work retirement account for several months. The customer service is so inept that they are not able to write a check to the receiving institution for the benefit of (my name). I kept getting transferred to different people who could only do one action like a robot and that was to simply send me a non-certified check under my name, which did absolutely nothing for me since they couldn't follow basic instructions. I ended up taking the tax penalty since there was nothing else I could do.


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Keybank has the absolute worst customer service. They are very poorly trained and do not communicate well at all. They provide misinformation that results in further issues and disputes. When you try to resolve a dispute they make you jump through hoops and over hurdles and do not keep accurate or detailed case information. So each time you call back or followup to make progress you have to start all over again with the issues. That is after you spend 2-3 minutes each call using their convoluted automatic phone system - having to type in account numbers and social security numbers several times. I have been dealing with an issue for several weeks now and they just keep going in circles. I do not think I have ever been more frustrated in dealing with a company. If you can avoid using Keybank you will save yourselves I great deal of angst!


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KEYBANK does not follow Mastercard chargeback regulations. We disputed a transaction ($3600.00) from a dishonest contractor. We disputed this as quality of services because we were unable to use anything that was done by this contractor. We sent a letter, proof, even other contractor invoices showing the repairs. Key Bank provided the provisional credit on the 10th day, then sat on this case until the very last minute to investigate this dispute, then sends a letter that they cannot help us on a "Quality of goods" dispute. INCORRECT!! They never even attempted a chargeback on our behalf! 


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I have banked with many banks and Key Bank is below a 1 star rating in my book. Slow to deposit funds, sometimes waiting 4-5 days to deposit business credit card funds. They hold deposits and put debits and checks through so they can charge your account multiple non sufficient funds charges. I eventually gave up ever resolving this issue and changed to a local credit union bank. NEVER had trouble with this issue again!


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Key Bank has a terrible customer service online. We live several hours from the branch so had to handle business online. On 1-13-17 our payment amount was $749.84 Plus we would send an extra 200.00 to be applied for principal, which it was. Then on 1-17-17 I sent them a principal only payment of $1350.00. They did apply that 1,350.00 to principal for a total payment of 1699.26 + 600.58 interest for a total amount of $2,299.84. For sending the additional principal they charged us an additional 75.00 in interest. The month before the interest was 515.85. We paid on the same day each month. Why would we pay more interest when we sent an extra 1,350.00 to be applied to principal.


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I opened checking and credit card with Key Bank recently - they offered me $300 but I am afraid the bank recovers the $300 thru outlandish fees and penalties. I can't get a straight answer from their 1-800 call center - and the local bank operates like something from the 19th century. I'm afraid to close the account because I am sure they will penalize me for "early" closing. When a deal seems too good to be true - it usually is.


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I've recently applied for unemployment benefits and my card is still not here. It's been since the 18th of October. Should I wait or call them and get a new card. This really sucks. I got laid off and they have me going to appointments with no money and having to meet ends. Just a horrible first time experience with this bank.... Is this a similar type of thing that happens to people who get Key Bank accounts.


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I have experience two times in the past year with Key bank in Schodack and Valatie, N.Y. All the people I have dealt with have ALL lied to me about my loans. They start out telling you one thing and keep changing the conditions with the amount. We got a mortgage though them and had to close two different times because of their mistakes and what Terms we ordinarily agreed upon was changed repeatedly. Then we went for a line of credit and that changed three times and we still have not closed. Stay away from this bank. Do business elsewhere. I would rate them a zero!!!


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My husband died and I received a Probate Court court order to have the money in his Key checking acct transfered to me. I went to my local Key Bank and presented all necessary paperwork to transfer the money. I have yet to receive any money. I have gotten a run around from the branch office and now from the executive office. It seems that Key Bank believes they do not have to honor a court order or drag it out indefinitely. I have never experienced such blatant lack of customer service. I am now forced to seek legal action to obtain money that has been court ordered mine. I would not recommend Key Bank to any one.


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I am a published author and well established artist who had an account with First Niagara that was bought out by KeyCorp. When I set up my First Niagara bank account I also set up a business account and I explained that I receive checks written out to both my pen name (also my artist name) and my birth name and that I would need to be able to deposit both of them in either account. The pen name signature went onto the account paperwork for both accounts, the personal checks had my birth name and the business checks had my pen name plus a dot com which is the name of my registered S Corp in NYS, and everything worked fine for many years.


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We have been dealing with Keybank for the year. We wanted to refi our home loan so we set up a meeting and got it started. The loan rep told us it would be about 45 days but would try to get earlier. This is 69 days now. We have repeatedly requested status only to be told a month ago the underwriting supervisor had it on a rush, which each week they tell us the same thing WHEN WE ASK never just for y info. Now today after emails and phone calls a supervisor calls me saying they are waiting on income verification (which they have done 3 time) and he can't promise anything, but it's being rushed. The same delay tactic as the whole time. I love the Keybank people in Orting, WA but I WILL NEVER APPLY FOR ANOTHER LOAN through Keybank again.


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Every time I apply with them for a business loan they deny it. 10 years and several applications and always the same grey denial reason. I have a high credit score. Get approved from other banks all the time, but KeyBank is always in deny mode. I think their underwriters are inexperienced and are many of their loan officers. Apply for a loan elsewhere and save yourself a lot of time.


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My original bank was First Niagara and they sold my account to Key Bank. What a nightmare! For few months I was sending the mortgage payments by mail. Now my house is in foreclosure because they said I never send the payments. I have all the proper evidence that shows they did cash the checks but apparently they never applied the payments to my account. I have been back and forth with them. Customer Services is terrible. Every time I call is like I have to make the all story again. The hired a lawyer now to manage all the account information and they don't let me talk to the bank directly. DO not make business with them!


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Basically I deposited a check I ended up believing was fake. I went to Key Bank and explained everything right away. It took Key Bank 2 weeks to look into this issue, all the while my account was frozen. After two weeks they closed my account. This is my direct deposit account. Now I have to somehow get my check from work. I have been a customer for 6 years now and have not done anything wrong besides this time. So basically Key Bank sucks, I wouldn't recommend them to anyone. To just close someones account after one accidental incident is bull.


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Key Bank just closed one of my accounts. Unfortunately for me, it was my direct deposit account. Now I can't even get my paycheck. AFTER 25 YEARS BEING A LOYAL CUSTOMER. THANKS FOR NOTHING KEY BANK. Lynn


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Apparently someone disputed transactions for payments coming into my account. KeyBank doesn’t notify me and all of a sudden I am out of $765. I tell them this is fraud, open a dispute.... on day 10 I’m told credit will process. Day 11 still no credit. I call them and I’m told they need more information to investigate. Wait, you just realized this on Day 10? Sorry, no. You are scammers and thieves. Then I ask them to email me the document so I can save a little time. They send me the letter, not the document. Call them, on hold 20 min before they ask if they can call Me back? Come on. Moving my money elsewhere immediately. Company is a joke.


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Cashed third party check in my checking account. Check cleared next day. 14 days later my account is under restrictions for fraud. Bank refuses to talk to me as to what is fraudulent. Filed complaint with CFPB, now they say that’s reason for hold, basically telling me we’re going to punish you for filling complaint. In any case, any law in place to protect consumer, they’re wiping their feet on it.


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I had some fraud happen to my checking account and someone took over $400 and I was in between paydays... Key Bank does not give any credit during the investigation and I’m on day 8 still without my money!!! Don’t do business with this bank. They don’t care about their customers...


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Don’t even waste your time. Worst customer service ever. Went to local bank AND submitted proof of my address to their email and never received my debit card. They said I didn’t request one. Wouldn’t you think DUH she needs one for a CHECKING ACCOUNT. I never heard of such a thing. Very slow replies. They closed my account due to no activity. I’m sorry but I’m not putting money into the bank account till I get my debit card. They pretty much refused to give me the card despite confirming my address twice, and somehow you guys also didn’t get that information? Ever?


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I am a small business owner. Went to this vile den of thieves and liars to save money on my business credit card processing and bank fees. What an expensive and stupid idiotic mistake it was for me to believe a word that vomited from their lying criminal mouths. I was already using Square and was looking for a better rate. They sold me on Clover and before I was done I was $260 in the hole on undisclosed fees, equipment charges and processing fees. I called to discuss it with them. Said they would call me back. HAHAHAHAHAHA HAHAHAHAHAHAHA. Guess what? Never happened!! Bite me **.


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I opt out of the overdraft protection to avoid paying $38 for $15 or less transaction from an online charge that I either forgot to cancel after free trial or just simply don’t have the funds and am able to do w/o till funds are there. Key Bank will still charge me for the small things I was hoping to avoid by opting out! I’m a single mother with only one income (not easy to hold on to money, even when I try). If my car breaks, there goes my savings. If I’m sick and need to miss work, there is nobody else to pick up the bills. I handle everything on my own and want to use those charges towards a savings or finish cleaning up my credit which is now only - $1,800. But it burns me up when Key Bank treats me like a dummy just because I don’t have much money after my bills. There is no room for empathy. 


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Long story short... This lady wouldn't send my card to my new address provided. Wouldn't accept my marriage license or vehicle registration as a form of ID (or whatever) with new name and address, but would willingly send my card to my neighbor's address.... WTF???? What a joke! I couldn't make that up if I tried. The DMV isn't this complex. That's literally not even half of the conversation we had. Blithering idiot. Not to mention rude.


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Please protect your energy and your money and have nothing to do with Key Bank. Your money would be safer in a paper bag under a bag than with Key Bank. My experience: Someone forged a check with my name on it. For $4,100. I have a picture of the check; it is honestly the most obvious forgery one could imagine. The local branch workers in Batavia NY agree. My local deputy agrees. I had very little money in my checking at the time the thief produced this forgery, but Key Bank honored the forged check, which was cashed downstate (NY), by raiding my equity credit line without my consent--without even a courtesy call. After I found out (a day later), I went through each step in their fraud reporting process. It would take 6,000 words to detail the twists and turns of their bungling of the subsequent "investigation" but the upshot is that they refused to really investigate. 


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I use the app for Key Bank and I love how it is immediately updated. As soon as a deposit is made it shows on the app. The app is user friendly. You can do most everything on the app including add accounts, transfer money, set up automatic transfers. You can set up a quick view - so the balances are at your finger tips. It's perfect for someone like me that is always on the go.


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I routinely make my loan payment about a week early. Has been fine until July when I made loan payment 1 week early. This week I started getting late notices for July. Turns out they no longer allow early loan payments. The payment cannot be made until the due date or it will be allocated to principal only and not count as a payment. I have been on with customer service two times this week each time starting over with the problem and trying to resolve it. Do not do business with this bank.


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I recently had a payment returned even though there was a positive balance in my account after it had been processed. When I called customer service it was explained to me that the payment (for my mortgage) was processed before the deposits from that day and therefore there were no funds to cover it. So even though at the end of the day my AVAILABLE balance showed to be more than adequate they did not honor the payment. I specifically asked customer service if the statement AVAILABLE was then not correct and was assured that no it was correct. What the heck?? Either it is or it isn't. And this is not the first time this has happened where my available balance is more than adequate to cover purchases and payments have been returned. I'm now in the process of finding a new bank.


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Key Bank's website has been down for almost 24 hours. When I had to resort to telephone service to transfer funds between two internal Key Bank accounts, they congratulated themselves for not charging me a $3 transaction fee, as if it were an act of generosity. I held for 15 minutes before I even received any customer service by phone. Problems with the website are not new. This is a second rate bank with inadequate technical support and overwhelmed customer service.


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I had closed my bank account with Key Bank because there were features that I missed with Chase Bank. With that said I had got a refund from Groupon and they accidentally refunded it to my closed account with Key cause that was the card I purchased the item with. First time I called Key Bank they automatically told me "The account in closed, the funds will be sent back to the merchant within 3 days." After going back and forth several times between the 2 companies, I had Groupon send me confirmation Key had accepted the funds and that they couldn't assist me any longer cause of it. Next time I called Key Bank they told me the same answer and didn't even pull up my account. 


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Probably the worse bank in America. You stay away, is in your best interest! Their computer locked me out of my online banking account apparently because I tried to log in from my home country, after months I was doing so. When called the customer service for help they told me I had to go my branch, in Manhattan, only 9 hours flight away, to certify my identity. Or to get a text message on my phone. When I told them that as I am abroad my U.S. number is not working and they could use the email associated to my bank account they simply told me that they do not do that. So I asked if Key Bank would pay for my trip to go certify my identity as this was clearly a mistake their computer did, they said no.


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Ahh, I forgot why 10 years ago everyone did not like banks. They make money for their shareholders and care less about their customers. This pathetic excuse of a business should be shut down for their lack of customer care. Shame on you all! Banking shouldn't be some faceless demigod in consumers lives!!


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I had paid my loan ahead by a few payments and on-line, the loan kept saying there was no payment due for each month I paid (presumably because I was several months ahead?). So for one month, I skipped a payment. The on-line loan was showing no payment due for several months out. Except, on the day after the payment is normally due, I start getting late notices. What!?! I have been making my payments all along and even extra ones. So I call customer service who cannot help me. I call the bank directly but re-directed back to customer service. I decided to immediately make a payment. Except the on-line account is telling me no payment is due!?! Somehow I forced it to take my payment. I will make a payment every single month no matter what but my account is still showing my next payment is due 3 months from now.


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Incompetent amateurs!! Returned 4 payments made on bill pay with Key Bank and can't explain why. Finally had to set up account for our bank to make the payments. People will not listen to the customer and act like you are a liar. Given 30 days notice insurance was due but failed to make the payment from escrow. Our insurance was cancelled and we were not covered for 12 days because of their mistake! Then they sent us a letter saying they were going to assign us insurance. Stupid people! You were the ones who didn't pay it. Can't tell me why they didn't pay it just like they couldn't tell me why they returned payments. Beyond reprehensible actions from any company!!


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My bank sold out to Key Bank a year ago and I am more than dissatisfied with the Internet banking. Transactions take days to post and the order transactions post changes hourly. One cannot get an accurate balance from their online system. I bet they generate a lot of overdraft fees this way. I have several accounts with other banks and Key Bank is by far the worst. I've had transactions take so long to post that I've had to call businesses to make sure they received my e-payment on time because it was never posted until three days later. This fraudulent behavior is unacceptable and will be reported to the attorney general.


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They couldn't even properly update my address on file, they've sent sensitive information and debit cards to an unsecure address, they asked a series of intimate questions that lasted over a half hour on two separate occasions to update my payment profile address and unsuccessfully removed the old address, their lazy reps just added an address. My card was involved in a breach and they refuse to disclose where or when, after a month I still have no access to my funds electronically and they again sent the debit card to an old address after charging 25 dollars two separate times to overnight my card, again they overnighted it to the wrong address twice. This company is a sham.


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There are no Key Bank locations in Florida so I took my money to a credit union and I am so glad to rid myself of all the maintenance fees and ridiculous overdraft charges. It was a big hassle to close my account and I am very dissatisfied with Key Bank.


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Well I, unfortunately, went to set up an account, checking account to be exact, with KeyBank and when I'm in the branch setting up the account one of the employees recommended I set up two checking accounts so I have one checking account to use for everyday purchases, so that if something were to go wrong like somebody getting ahold of my information, that it would only affect that account! So I set up the second checking account, under his recommendation, to put the most of my money into and transfer as needed to the other account, the one I use for my daily purchases!!! 


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I have been investing in real estate since I was 19. I am 65 now. I have had the opportunity to deal with many banking institutions over the years but this one is the absolute worse one to deal with. They act more like a property manager instead of a bank. Once a year they inspect the property and determine if your property is average, above average or below average. They make a list of recommendations that they expect to be fine. In my case, they found a few cracks in my sidewalk and they felt it needed to be replaced. They determined that my brand new brass door knobs were unsafe. They insisted that I change them all to lever style door knobs. They determined that there were too many leaves in my gutters and I needed to clean out my gutters. I think the bank should only concern themselves with lending money for loans and ensuring that the loan payments get paid on time.


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I left Key Bank over a year ago. I closed my account and took all my money to a credit union. Then last week, they hit me with a ton of overdraft fees. The reason is that Netflix still had my card on file and kept trying to bill it. My account was closed, they shredded my card, everything was closed. No, not Key Bank. They kept my account open and started charging overdraft fees over not even $20 worth of Netflix bills until I "owed them" almost $250 dollars! Worst Bank Ever!!! 


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Their online banking signup site claimed 3-5 business days to send a Debit card. Apparently that's a typo for 3-5 Weeks, because in two days we will have reached 21 days with no receipt of said card. When I complained last week, I suggested they rush the card. This was 5 days ago. I was told they would get it to me quickly, and no fee was mentioned. This morning I was charged $25 and still no card received.


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I had issues with my account and went to a local branch to get some help/resolution. In the presence, the relationship manager emailed the district/regional manager asking for help on my behalf. That manager called me and left me one voice message 2 days later. I called her back twice AND sent her a email using the contact information on the card she gave me. I posted on social media. Someone from “expert help” reached out to me asking for details. I sent an extensive email with every issue from the onset. I have yet to hear back from any one at local or corporate level. Their own financial well-being is beyond the importance of any customer. I am completely disgusted. I wouldn’t wish this bank on my worst enemy.


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Much like everyone else my account was fraudulently charged. They are still sitting on my money 10 days later. I got a letter that said they closed my account, so I called customer service and they said, "Oh no ma'am. It's still open and active." Every person I have talked to has zero clue. I have spent countless hours on hold and still have no resolution. I wouldn't wish this bank on my worst enemy. To the ONE person that wrote a positive review. Consider yourself lucky and I hope you never have an issue because you will quickly change your opinion. I am not a competitor, just a hardworking single mom that can't pay her rent because they won't give me my own money! Top Notch security? What a joke!


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Horrible Customer Service. I am signed up for account alerts. They waited five days to alert me that I had overdrawn a few dollars. Meanwhile sticking it to me with fee after fee. When I called them on the fact that they waited 5 days to alert me, they couldn't give me a straight answer. I threatened to close my account and they told me there would be a $25 fee for that too because my account wasn't that old.


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I signed up for the latitude credit card in November 2017 because I received a promotion in the mail stating "$0 / 0% balance transfer fee". I decided to to it and transfer another credit limit over. Well I paid off the balance last week which was approx $4500.00. The next day an automatic payment of $100 was still taken out. I called and she said she would transfer the money back into my checking (great) but I would have to go into a local branch to fill out a form to cancel the automatic payments (weird). So the next day I go to my local branch and I am there for about an hour. The Key Bank employee ended up calling the Key Bank center and in fact we could do it online (annoying!). A few days ago I log onto my account and see an $11.39 interest charge on my latitude card. 


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This has been the worst experience I’ve had with a bank. Will never do business with them again. After faxing in multiple forms to set up automatic bank draft, and it not working (this should be able to be achieved with a phone call), automatic draft was finally set up. Except it started drafting twice my payment amount. So now it’s on me again to fax in another form and pray that it works out. I’ve never worked so hard to allow a company to take my money, and have them make it this difficult. Once this loan is paid off, I will never, ever, do business here again.


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First of all I was told the interest rate over the phone and then went to sign the papers and it was higher than what was promised. Then there was a problem with obtaining the funds when I got to the bank to pick up the check! Had to go wait out in my car while these idiots figured it out. I had just worked a night shift the night before and was told it would be a "smooth process" because the bank manager sent me to that particular branch because his “buddy” was there and would take care of me. Didn’t happen! Then of course when I tried to contact the bank manager he wouldn’t return any of my calls! If I wasn’t so tired I would have told them to stick their check where the sun doesn’t shine. I will never ever do business with them again and am trying to pay off my loan as quick as possible.


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Key Bank continues to lock my account for no reason online. They will charge you for paper statement and make sure that you will not get access online to your account. They keep rising prices for checks. I will go somewhere else.


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Fraud. Took my $500. I was looking through my online statements. Saw a fraud use of my debit card to someone in California. 9 days later, I still don't have my provisional credit. They say still investigating. I have been a customer for 14 years. Not acceptable.


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I received a text that there was fraud on my account. I was told it would be resolved within 10 days. We are now at day 12 and they gave a provision credit for the money taken. However this put my account in the negative. They will not give me these dees back until they get their money from the retailer where the fraud occurred. I had $14 in the account at the time this fraud took place and I had opted out of overdraft. No one can explain how this happened. Seems they are having issues. If they can't refund overdraft fees that was their fault to begin with. Now I am being told it could be 45 days before I get all my money back. Plus I sent an email one week ago with no response. Time to find another bank.


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I wasn't even aware that key had placed a complete hold on my account. I'm still not sure why. But feel I should have at least gotten a notification. I have had my account for a while now and have never had any issues.


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I recently had my Key Bank Master Card compromised and had to request a replacement card. Unfortunately, these things happen and credit cards need to be replaced. What is ridiculous is that when I requested and received a new card, all of my Key Bank statements disappeared from the online system. I signed on to pull a statement from 2018 and every one of them was gone. 


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15 days ago my insurance company issued a check to pay off my car that was totaled in an accident. (I'm fine, thanks for asking :-)). The check still hasn't been applied, meanwhile I have been accruing interest at the rate of approximately $4.00 per day. They claim that the interest will be removed and backdated to the day the check was received. We'll see about that. I was on the phone with a wonderful customer service rep named Stacy, who seemed to be getting to the bottom of it, when I was suddenly transferred back to a "please press one"... menu. I was hoping she'd call me back, but no such luck. I may update this review when the matter is settled.


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My family is trying to sell our apartments which have a Key Bank assumable loan on them. The contract was signed in September, 2018 and the process was begun with the bank to transfer the loan. Over 5 months later, Key Bank has still not approved the loan and no one in the bank has any authority to make it happen. Our buyer had a like-kind exchange that was lost due to the delays. Every month, we call for an update. The processor states that they need more paperwork- which ends up being a new financial statement for the month that just ended. Is there a banking commission that Key Bank can be turned into? It seems that the bank is trying not to allow the assumption of the loan (due to its low rate) and by delaying, the sale will not go through. Where can we get help?


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Paid payment before on 15th of month due to illness of family out of state. On my statement under payment it stated late charge of $10 would be assessed if paid after the 16th of the month. Even though I received confirmation that payment was accepted on the 15th, I was charged the late fee because it did not post the day it was paid but 3 days later. I contacted Keybank customer service and this is the answer I received. They need to changed their statement. Not happy with them at all.


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Honestly, there are way too many issues to state here that I've experienced. My main issues have been with their hidden fees, discretionary use on when they decide to charge overdrafts and lastly how they batch the order of transactions to their benefit, which I thought was illegal. We have tested the order of debit transaction several times and screenshot before and after photos from when it was accurate, to when it was manipulated later in the day (very common).


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It is now one year since I opened a simple account. I cannot access it online. Do not get any statements. I have visited the bank 2 times and called 4 times and no resolution. No callback. No letters. I do have access to the ATM but I cannot remove anything or deposit anything.


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Every time I go to use my card there is a block put on my card. I have been with this bank for years and all of a sudden this occurs. So what you know is available to you and after you call customer service and lied to, is very embarrassing. I know my deposits as well as my transaction history. I would not advise anyone to bank with the lying customer service they have answering their phones. Discussion over your own account to be blocked is degrading! Think twice. You can’t even get a family member to send you cash because it’s suspect! Truly an inconvenience. How do they expect your life and time is resolved around mess like this!!! “DON’T BANK KEY BANK“!


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I received a check for a service made out to cash from a Key Bank. So, I took it to a local Key Bank to cash. It was there I found out that to negotiate a check from Key Bank at a Key Bank would require payment of a $7.50 fee! I was dumbfounded and struck mute! They charge for negotiating their own check! I would never patronize any business with such a fee structure meant solely to gouge customers.


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Key Bank is a joke. Only reason I signed up with them 9 years ago is because my dad was a long time member there and it was close. They will let you keep using your debit card 10 times before they tell you that you're overdrawn and then add $37.50 to each overdrawn transaction. Then they will overdraft you more for being overdrawn. Kick me while I'm already down. Customer members speak very poor English. Started a Roth IRA there 3 years ago and it LOST money so I withdrew it. Never had a good experience with Key. Too many fees, just not a good bank at all. Currently closing all my accounts and switching.


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I had just moved to Anacortes, Wa. Also I had been doing business with Umpqua Bank for 20 plus years. I needed a local bank as the nearest Umpqua was over an hour's drive. I chose Key bank. Yesterday, in Texas, there was an attempt by a person to pass a bogus check drawn on my account for $4000. Umpqua Bank needed to close my account but I am 70 years old & on social security. I could not have them close my account. Also, there have been frequent snow storms in Anacortes/ Bellingham area and so it was not safe to drive. I needed a fax so I could fix the situation with my Umpqua Bank. I had my account @ Key Bank and called the staff and asked permission to use their fax the next morning for 3 minutes. It would be safe for me in Key Bank. The staff gave me permission to come in & use the fax for a minute or so the next morning. 


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Very disappointed with Key Bank. When I inquired about draft protections they told me to sign up for a line of credit. I did, then got hit with a $50 annual fee. When I asked, they told me no, you should do a draft protection plan on which they take money from savings to cover fees of potentially overdrafting on my checking. (free) Now I’m getting charged with $18 per month for monthly maintenance fee? One thing after another with these guys. Ridiculous.


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Marketing offers - this bank running a scam to offer up to $300 if open a new account. They sent a promotion offer to my address and I opened a new bank account. Once I completed the all eligibility and time frame. They send me a e-mail that this offer is not valid in your area. So, It's totally fraud.


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Each time I called to cancel my account which should have been an easy process was made stressful and drawn out by Key Bank's customer representatives. They did not speak English well. Spoke too fast for you to understand them and didn't seem to understand English well either. Extremely frustrating. Would not recommend Key banking to anyone.


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Key Bank is a bank that makes frauds, my sister sent the payments of the house and having the receipts, Key Bank sent a letter supposedly 4 months are due and they put the house in foreclosed. Sincerely this bank are robbers.


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My mother passed away and was an account holder with KIS. After her death, I requested beneficiary claims paperwork on 12/17/18 and was told they would send the documents to me immediately. I have never received the documents and have been told twice that they must have been lost in the mail. I have left several messages and have not had a return call as requested. I am now filing complaints with the SEC and FINRA.


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There should be a rating with NEGATIVE STARS. If so, this bank would be a five negative star. I'm not upset as I'm writing this. I'm calm. My company account with over half a million dollars of federal funds for a rural electrification project straight from the US Treasury was closed with NO NOTICE except an email that says "As requested, your account is closed." We did not ask for the account to be closed. The branch manager stated he only found out when I wrote him and after I called him n times. The customer relationship person was on leave. After a dozen calls to the national Customer Service, Customer I.D. and Financial Wellness on several numbers and half a dozen representatives over 24 mad hours I was told that a letter was "found." The letter could not be sent to me via email to view. 


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Marketing offers - This bank running a scam to offer up to $400 if open a new account. Be aware - for 12 months you will not be able to close this account without fee and also they charge different monthly fees from this account as well.


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I have been banking with Key Bank since 1983. I have NEVER had a problem. Every time I have needed to call customer service the representative has always been polite and helpful. When I moved from one side of the state to another there was no disruption of services during the transfer of my accounts from one branch to another. When I do have to go to the branch the staff has been friendly and courteous even on the busiest days. I love the fact that they have Saturday hours. I don't understand why there have been so many complaints. Maybe those complaints are plans by competitors or maybe the attitude of the caller to begin with is too aggressive.


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I called the 1-866-295-2955 and I get is the ** language of the US. This is America and the official language US is English, didn't you people get the email from President Trump? I pressed the operator button 50+ times and could get nothing for a response.


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Absolutely the WORST customer service and service in general when dealing with your bank. I am paid ahead on my loan, so I asked when my next payment would be due, I was told 1/24/19 for .00. Well if nothing is owed then that can't be my next due date. They said, "Well the system won't tell us that..." Really??? That answer makes ZERO sense. I asked, "Well can you call someone in loan department and ask them?" "No, but I can give YOU a number to call." Seriously?!?! WHY is it so hard for Key Bank employees to know or find out how to properly process a payment and be able to answer simple loan inquiries? I HATE dealing with your company, if it hadn't been a dealer loan I never would have had a loan with you and never will again.


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No help on disputing a charge. Never sent paperwork or followed up. I had to be my own advocate. Bank hours are terrible. Employees act like they hate working there. They see you as a dollar sign not as a person. No point to invest money into this place. They don’t care. BEWARE!


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Take your money elsewhere, there is no point in trying to work with these people. Their online information is not up to current banking standards and often times does not exist. I have tried for over a month to gain access to my data online, but they are unable to assist.


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Giving everybody a heads up about Key Bank annuity and trying to get money. The broker keeps saying the check is in the mail when we need money for Mom's bills and rent. Still waiting and she past away Thanksgiving.


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If I could give Key Bank 000000 Stars I would. I only to deal with Key thru my job. They issued us pay cards... Well mine's was damaged and I called to get a new card... because my address wasn't updated by me but by Corporate. I am beyond pissed. I got paid 11/2/2018... And still can't order a card. I received a 5 day notice yesterday because I haven't been able to pay rent due to me not having a working card. This is ** and I'm calling BBB once I finish posting my review. Went online and opened an account with NAVY FEDERAL and was able to transfer 250 - the most they allow... While my other monies is just sitting on that card.


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The loan department has been nothing but a headache and nightmare since the day they bought out First Niagara Bank. Records from a vehicle loan are lost, primary phone number and Customer is wrong, and refuse to change it. They repeatedly call over and over again every day except for Sunday to talk to the primary person that does not live here. Even when the bill is paid they still call and tell you it’s late. They returned payment for lack of funds even though the funds are there and then say I’m going to charge you a Late fee. 


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My Grandmother has been paying for my deceased sister's student loans from Key Bank for the past two years. Every other loan for her Masters Degree was forgiven even through other private banks. Key Bank is by far the most crooked company ever. I called. They tried several times to get me off the phone with them just because I asked about the student loans after the student's death. I was just trying to ask them for information, nothing account specific. DO NOT use Key for any borrowing! PNC just asked for a death certificate and we never heard a peep about anything.


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We originally had our mortgage with First Niagara. Since Key Bank took it over, it has been nothing but a nightmare. They refuse to accept and properly handle payments made to principal only. We were told we cannot make payments to principal only in excess of our monthly payment because their computer programs cannot handle this. We were told in addition we can not make payments to the principal either 5 days prior to our automatic withdrawal, or 5 days after. This is all illegal, and seems like bank fraud. They make it extremely difficult to make extra payments - why? So they can steal more money from you. This is a nightmare. Please join me in filing a lawsuit against them, and going to every oversight agency. Consumers do not deserve this.


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We had to use Key Bank being that they bought out our previous bank. We should have realized there would be issues when our home went without insurance for a few months because they “forgot” to pay it with our mortgage. Now they have a newer policy where they hold a check for 5 days till they deposit it if you have overdrafted within the last 6 months. 


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Since I've been with Key Bank it's been nothing but a hassle to get things done. Just this week I've tried to send my son money online 4 times and every time they restrict my account and tell me I need to go in for them to unlock it which is extremely tough when you work on a fishing boat. Key Bank hates to release your funds. Period. Each time they blamed the restriction on strange activity when in reality there is nothing strange about it. Not once did I make report or buy anything that may raise a flag. I simply made attempts at sending him money overseas which is consistently blocked by the bank.


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Opened a Money Market at Collier Twp. Branch. Explained that I knew rates were probably going up but because of a relative being ill and me just moving I had little time to follow increase in rates. Woman employee guaranteed she would mark on her computer a reminder to call with any rate increases. After interest rates were raised (and Key Bank's money market rates were increased 10 days prior) I contacted Kelly, who claimed she had been sick and they were short handed at the bank. Shared with her that none of this were my problem. I had even said at initial meeting that if she was too busy I would understand, but she guaranteed she would let me know. 


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I had a small hobby business checking account. I used it solely for occasional transactions like business license fees, membership dues, and occasional derives. As a busy mom, the business was inactive for a while; I had another baby and stopped looking at my account statements because I knew there was no activity. Many months later, I go to write a check and go online to view my balance. The bank had initiated a $5 service fee and had halved the amount in my small account by the time I noticed. Yes, I should have paid attention. 


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I have been with Key Bank for years and have never been charge for using the ATM by my house and I have always used it all the time more than twice and they will not refund my $45 that they took at the end of September for an ATM withdrawal fee for using that ATM more than twice and previous months. I have use that ATM more than twice but they refused to give me my money and they say that that’s just how it is. So please don’t ever go to this bank. It is just ridiculous and I’m over being overdrawn all the time for ridiculous fees that I have never heard of.


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I would not even give this bank one star if less than that was an option. The customer service is the absolute worst of any bank I've dealt with. They take days sometimes up to 5 days to process transactions, some of which are bills that I have had set up through auto pay for years and never had this issue before when it was First Niagara so I'm well aware this is an issue with KeyBank and not the other businesses processing time. I have had them give overdraft fees when my check was deposited the same day as the charge but processed the charge before my check. I have also deposited checks and they have taken multiple days to put the money into my account causing overdraft.


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I was referred to Key bank by Nordstrom Heating and AC Inc. I was told no interest for 15 months. I called my local Key Bank near Arlington WA to ask if that is true. Answer was yes no interest on new loans for 15 months. When my first statement arrived I had been charged a $250 fee. They have refused to refund it.


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I get this error every time I've tried to sign in today: The User ID or password is incorrect. Please try again. The only way to log in is to keep changing your password. Also there are JavaScript errors and the only way to log out is to just dump the browser. The fonts on the site are all distorted and will not render properly. I am a former IT specialist: software and website development. I called Key customer service three times and they tell me there is nothing wrong with the site, yet the first one I spoke to, Michelle told me they had been working on the site today.


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I know hate is a strong word and probably not a good term to describe an emotion, but I HATE this bank!! I check my balance on a daily basis before using my debit card for purchases just to be sure I'm not overdrafting. Every time I call the customer service or even the branch, I'm always lied to or getting the runaround!! Within 2 days I was charged $212 in overdraft fees after being told several different times by several different people that my account will not be overdrawn!!! So I deposited the money into the account to bring the acct positive so that I can close it IMMEDIATELY! After I deposited the money into the account I called customer service to close the acct, they asked me why do I want to close the acct? I told them the truth which is their fees are ridiculously high!! All of sudden after telling the rep my reason for wanting to close this acct, she says, "Well you can't close the acct today due to a returned charge pending." 


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Horrible service - staff lacks obvious training and they possess no desire to do a good job. How can you be working in a bank and be unfamiliar with FDIC Insurance? They were terribly rude as well, Suyen ** claims to be a compliance officer on LinkedIn, Luis ** the banker who also called himself the Officer in Charge and the silly kid named Damion ** who made what he considered to be a silly joke about my appearance - How rude. Avoid this place.


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I closed my checking account on the 5th of September and was told my $3300.00 would be mailed to me in 10 days. It's now September 29th and still no check. When I call it's always another department that is responsible for the situation. They have ran out of the excuse, "It's in the mail." Where is my $3300.00??


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When we obtained our mortgage, Key Bank mandated that we set up an escrow account. In spite of having sufficient funds in the escrow account, Key Bank neglected to pay our homeowner's insurance bill by the due date, which resulted in my receiving a cancellation notice. I have made several phone calls and been placed on hold, then transferred, then placed on hold again. On 3 different days, after these exasperating calls, I have been assured that the payment would be overnighted that same night. And yet it has not happened. My insurance company tells me that no claim will be processed for the period that the policy is in unpaid status. If my house burns down tonight, it will be a total loss to me... and Key Bank! LAWSUIT TIME I guess...


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I redeemed my points with Relationship Rewards program and close this service same day. I specifically ask Key Bank rep if this is OK to close it same day. I was ensure that she check with Relationship Rewards team and I'm going to receive a gift card. After 2 month I realized I did get it! I call Key Bank and Relationship Rewards team. Relationship Rewards told me my redeem did not go thru... They can redeem it if I sign up for this program again. Pay $40 fee and THEN they give me $25 gift card.


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Key Bank stopped a check I was cashing from my employer. I always got direct deposit but my employer gave me a personal check. I went to a branch and cashed it. I put it directly in my account. I was thinking it may take a day to get in my account but nope. The branch "back office" at this branch submitted to fraud. The reason, because it was a personal check and it looked suspicious. Mind you it's around the same time I get paid. I think they saw a brown person walk in to cash a check and held it. I don't see no other reasons. I called the fraud department but they couldn't take the hold off because the "back office" of this branch has to take the hold off. Well the branch is telling me their "back office" did it and can't take it off. At the same time customer service is saying, Their back office at their branch could take it off. Anyway it's a week later. Still no money in my account. Nothing's wrong with my employers check. I don't know what's going on.


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My elderly father (91 years old) recently relocated from Pennsylvania to California to live with me. We submitted an online change of address and shortly afterwards his ATM card was declined. We called the number on the back of the card and was told the problem had to be resolved by the branch and we needed to call back Monday. Called the branch Monday. They were busy. Left messages. Calls were not returned, Tuesday tried again from the number on back of the card. Was told by an operator to speak with the branch manager. 


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I've been banking with Key for close to 2 years. I've deposited every single paycheck I've received since changing to Key. Today I deposited my paycheck via my mobile account. Usually when depositing my check, I'm given access to 100.00, until the check clears. Today I found out that you're not given access to any money when doing it by the mobile account. That doesn't make any sense to me. I've deposited checks by the same company before, and was given the 100.00, but not when doing it this way. I'm done with Key Bank. They're never there when you need them.


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Unprofessional, amateur staff. Hidden and surprise fees that go unexplained even after many attempts to get an explanation. Terrible website that is down as much as it is operational. Stone age app. Intentionally decreases credit scores in their assessment for loans in order drive up the interest rate they can charge you. Disgusting, dishonest and probably fraudulent bank. Disaster.


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I was at the White Plains Key Bank, not for the first time, for notarizing medical reports (I know where ALL the notaries are at various banks near my nine offices). The notary, Ms. Jean **, was rude, acted like I was bothering her and FOUR TIMES notes that notaries are nothing to do with banking. Fair enough, but I need my reports notarized by law. IN 30 years of doing these reports and getting notaries, NO ONE has been as clear that I was wasting her valuable work time as Jean **. The bank was EMPTY, btw, at the time. She also meddled into the content of my reports, which is against federal HIPAA guidelines to discuss or look into by non-medical staff. She alone in 30 years of this activity, asked for my SS#, and was looking me up online. Talk about over-stepping your boundaries!


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Key Bank Car Loan - I get paid every two weeks. I make my car payment my first paycheck of each month (single mom with two kids causes me to live paycheck to paycheck). My payment is due on the 7th. They start calling me 4x a day every day starting on the 7th up until 4 days AFTER I have made my payment because it takes them that long to process the payment. It comes out of my checking account the day I make the payment but takes them 4 days to show it on my account. Horrible threatening customer service and harassing in their payment follow ups. "I don't need 4 calls a day to tell you the same thing," I just told the last non-English speaking person. If I had the means, I would refinance the car and get it away from them. By the way, I pay at LEAST an extra $100 in principal each and every month and it never gets to the point where a late fee is charged. They are terrible.


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I was planning a trip to Peru last spring and I met a person on an online dating site from Peru of whom I had gotten to know for a few months. This person I met on this online dating site told me she was working with a travel agency in Peru who was offering tour packages and that she could arrange with them to provide a beach resort package for me at a fair price. After knowing the person for a while I decided to go with her to the travel agency in Peru to see what they had to offer in beach resort packages. While speaking to the representative at the travel agency I was shown pictures of the featured resort he was offering to sell me. The photos he showed me of the resort were of a state of the art beach resort, but after purchasing and arriving at the actual resort I realized that the resort he showed me online and the resort where I was dropped off at were not the same and that the agent had misrepresented the beach resort he had actually sold me. 


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So I was thinking of possibly switching from Chase to Key Bank. I put a 50 dollar deposit in the Key Account that I opened online. The 50 dollars took a week to post to the account. I thought Key lost my money so I had Chase reverse the deposit. Key sent my account to fraud for closure without a call, email or text. Before it was closed I did a 1 dollar deposit for a test. Key Bank failed my test with flying colors. No word on the dollar I put in. I’m just happy I got my 50 back from Chase and I only lose a dollar for dealing with these fools. Do yourself a favor. Don’t deal with Key Bank at all if possible. If you do give them the bare minimum or you will regret it. They will lose your money in a heartbeat. I only had them for 10 days and it was 10 very bad days. Never had any issues in 10 years with Chase. Only reason I even gave this sorry bank a chance was for the 400 new customer offer. But now I would pay 400 not to use them ever again...


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I opened a Key Bank Checking account last May 2018. I signed up for Online Banking as well. I applied and received the Latitude Credit Card with a credit limit of 15,000, zero percent interest and no balance transfer fee. I transferred a balance to the Latitude card for 2,700. Each month I had to prove to Latitude that I paid my monthly payment on time with a phone call and 45 minutes of working with a service rep. Each time they apologized, I was told by a supervisor the first time that they sent out a late payment notice prematurely. I was credited. However, the credit of 27.50 although appeared on my online statement they never actually credited the balance therefore generating another notice and late fee.


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I did a wire transfer to Germany for 5000 Euros through Key. The bank employee put an incorrect recipient name on the form (the bank instead of the individual) but all other information is correct and I have sent money to this person several times before, The funds never got through and Key is not attempting to recall the funds. My local branch manager is suggesting that indeed the funds got through and the recipient is lying about getting them. I asked him if there was a way to check if they got deposited and he said no, which is absurd. I have since filed complaints with the attorney general of my home state and Ohio which is Key's corporate state. I also filed a complaint with the CFPB.


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They closed my account on July of 2018. I had a direct deposit payment in there that they have of mines. I have called the 1(800) number as well as the branch. They have poor customer service at the cooperate office and branch. Nothing should be processing if my account is closed. They got their little 30.23 for their fees. Now I want my money that is not affiliated with them. Yes I'm pissed and will never deal with this bank nor do I recommend anyone else using this bank. I place them in the category of Bank of America. Beware of Key Bank. They not right.


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THEY charged me close to 2k in overdraft fees. YES overdraft fees totaled this month. Not including the transactions that I disputed for some apparent scam websites online. No lie. I have been round and round with them. I told them even with health conditions limiting my ability to get out, I shopped online a lot. If your card is ever stolen and used, they punish the customer for it. Meanwhile all my utilities are going back bounced. I've been inside the branch, on the phone, email... you name it. I got the same response. I have to wait 10 days. I offered to file a police report and was told I didn't need to. Now of course I can't make my dad's (79 years old) car payment due to all this.


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I pay off my loan earlier. For that they charging me illegal $150 penalty and I request them give my loan payoff letter. No answer from them. Can someone please help me where to file complaints against them?


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I overdraw my account on 7/10. They like to post debits before they post credits. They refunded the money on the 12th and then the 13th I had another overdraft fee of 37.00. I look and have a positive balance. I show that it was positive until they overdrew me and then they charged me for overdrawing me. Essentially one overdraft that they credited me for 34.00 is now 177.00 in fees in 5 days. I look at my statement and it doesn't match what they are saying. They say the online is showing it wrong. I can not afford as a single mom to pay them 177.00 for an overdraft that never should have happened. This has never happened and they refuse to help me.


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Seriously disappointed in services from this company and we will never recommend & will be switching banks ASAP. Someone stole my card info and spent hundreds of dollars of my hard earned income, we reported it A WEEK AGO and not only do we have to carry those charges on our account but we have been saddled with multiple overdraft fees (that occurred only because of the fraud) and what is equaling out to OUR MORTGAGE PAYMENT is gone and the bank isn't doing anything to fix it in a timely manner. I have 4 children and my entire limited income was swallowed whole by the charges & we have nothing to use for groceries or our essential bills and NO ONE HAS FIXED THE ACCOUNT AND WE HAVE CALLED EVERYDAY FOR A WEEK.


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Key Bank claims to have hassle free checking account but it is just the absolute opposite. They business practices are horrible and they will charge you overdraft fees on your account even though money is in the account to cover YOUR TRANSACTIONS! I have spoken with their agents multiple times and told them the money in my account why I am being charged multiple overdraft fees. Well my account overdrew for 39 CENTS!! 39 CENTS and they charge me $39 for 39 CENTS that then send my account into a snowball effect where the fees just keep climbing because I am not putting in my account to cover the fee just my transactions. 


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I purchased a product from KeyBank labeled Hassle Free Checking Account which advertised standard checking account services along with a bill paying service with an optional mobile check deposit feature to utilize at my discretion within the daily limits set by KeyBank's Business Policies. In exchange for having to supply the customer with personal checks to use on their account the bank offers to waive minimum balance fees on the account and includes a free online account payables service to utilize with them instead. I have money on deposit with KeyBank for a working service product that does not work as was intended and they have refused all offers to settle with me. 


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Beware, balance transfers you make on the phone aren't necessarily going to go through. I spent an an enormous amount of time to do a balance transfer still 3 days before the deadline. The person I spoke to seemed to not know anything about it, and kept having to go back to her manager every time to ask basic questions: the length of the promotion, the fees, the time it would take. Despite me being used to speaking with people with very heavy accents, my family included, her accent was so difficult to understand. 


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Honestly this is the worst bank I have ever had. I switched to Bank of America but kept Key Bank as my secondary checking and worst decision ever they aren’t well in guest service. They are always short on tellers and I’ve dealt with a branch the guy asked me what the deposit bag was. Are you kidding me? This bank is a joke. They love taking fees and can’t provide the times stuff was pulled out your account.


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I canceled my father's credit card, which was a horrible process. Three months later I get a statement saying there was a fifteen dollar charge which now totals 75.50 with late fees. We called last night to inquire. Rep took all of his information, including his permission to have rep talk to me - he’s 89. She was to call right back. She did not. I called from work this morning. They can’t talk to me unless he is present. So, we will go through entire process this evening. Can’t even begin to tell you how frustrated we are.


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It is Friday afternoon and my account still shows the same purchases pending from Tuesday. Everything since then hasn't posted. They do not update the information often enough. They tried to straight up ROB me! I keep track of my purchases and balance. I had enough money to cover my expenses up to the final one when I unexpectedly had to cover my friend's dinner bill. They tried charging me 4 OD fees totally $140 for being $6 over on ONE purchase! I spoke to two people on the phone who couldn't make sense of it either and they each fed me a lame excuse like "sometimes they go through in a different order." Even if that were the case, I had money to cover either the dinner OR the three purchases that they said went through after. I went in to the bank. The two women at the counter couldn't make sense of it. 


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We got an account at Key Bank. When we got our first statement the charges were doubled for using a different atm other than Key Bank's! It totalled over $40 then I went to cash a check that I have been cashing the same check from my mom every month for 3 yrs and the manager lady treated me like I stole the check (I have been in there with my mom 100 times). I know they have to call if it's a certain amt anyway while she was verifying with my mom the lady walks by her and says, "Make sure she tells you the check number", and they both have the same reason for getting it! What business is it of hers what this money is for!!! Well they cashed it because they had no choice but I felt like I was doing something wrong by the way that manager lady treated me!!! No more Key Bank!!!


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My account was hacked & I found out because my card was declined at Walmart while visiting family in Virginia. I called and the online rep could not help me because my last 4 digits of my Social Security # and my birthdate did not match what they had on file. I always leave travel instructions with the bank so they know where I'm going to be because I was hacked before. They did not have that info on my account either. Someone put a $400 transaction at a Sam's club in Las Vegas. I went into my home bank with my ID and SS card and manager asked if I was previously a 1st Niagara customer and the answer was no. No apology or reason why my incorrect info was on file. I have not received a new card or fraud paperwork yet and am totally disgusted with this bank. I will go to another bank as soon as this is settled.


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A rep from Key Bank reached out to me a couple of weeks ago to let me know that they were changing the KBO website and gradually transitioning clients to the system. No real information was given, so I assumed (incorrectly) that it would be primarily a cosmetic change and would be easy to navigate, as the old system was. My company was converted to the new system this week. What a nightmare! Although the website looks great (even if they do have a winter snow scene background in May), the ACH payment area of the site is vastly different from the previous system, not at all intuitive and did not port over all the information from the old system. 


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Rudest employees and "Manager" ever (notice I put Manager in " "). I deposited a check written to me that bounced at the check writer's bank, but Key Bank (23116 Telegraph Rd, Brownstown Charter Twp, MI 48134 location) treated ME like I was a criminal. There was a hold on the check and it bounced prior to the hold being released so Key Bank did not lose any money, I did not cash the check or receive the funds, I simply deposited it into my account like you would any check someone writes you. Key Bank immediately closed my account and treated me like I was a criminal, spoke to me very poorly and rudely. 


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I transferred money between TWO KEY BANK accounts to cover checks that were going to hit the bank that night, they didn't "recognize" the transfer until the following day causing me $187.50 in fees PLUS they sent my checks back. When I spoke to them, branch manager and regional operations manager, she said that I did it past 7 pm and that it is not recognized. It was a cash deposit into one account to transfer to the other because I didn't have my debit card with me. However when you do a mobile deposit before 11 pm it hits that same day, does this make sense to anyone? They are a BUNCH OF LYING THIEVES! This is how they make their money! Will definitely be looking to bank elsewhere! If I am going to overdraft my account, it needs to be my fault, not the bank spinning it to their advantage!


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I recently charged my Key Bank card for a fishing trip to Canada, I have been doing this over the past 20 yrs. Today I opened up my account and found I was charged a processing fee for the purchase! I have never been charged before for this type of transaction. I called the 800# for Key Bank and the first person I spoke to was (Kiana) and she started out nice and then turned very rude and cold when I questioned her on the charge... Came out and said she can't do anything about it... I explained to her that I charge on this card for years and she said she will go back and look... So I was on hold for 10 minutes and she came back and said could not find any history.


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As others have said... WORST BANK EVER!!! Their online/mobile banking is a joke and, as I have been told by KeyBank representatives, it is NOT up to date. So even if you are checking regularly, they don't post all charges, etc so you really have no idea what is going on until a day or two later. Was told to sign up for text alerts to get 'Real Time' updates/information... Signed up for EVERY alert I could find (email/text) and have yet to even receive a single text. I get emails 2 DAYS later telling me about overdrafts. They hold CASH DEPOSITS to ensure they are able to charge an overdraft. Payments don't show pending so no warning. They are there and will cause an overdraft. It's truly ridiculous. 


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Decided to open an account when I received a promotional offer by mail. The entire experience was unpleasant. Very non-customer-centric bank. Closed the account after just 2 months and will never use the bank for anything ever again.


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Key Bank is the worst. I changed bank accounts a few months ago and it was a giant fiasco trying to set up automatic payments from my new checking account. I tried doing this over the phone, and they said I would have to go to one of their branches to set it up. When I went into the branch, they said I required a voided check and would have to email in my application. That alone was extremely inconvenient, and in the meantime I've been making manual payments over the phone.  


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Our business accounts have been with the same bank building for almost 50 years. We have been through at least a dozen acquisitions and name changes without any issues. Recently Key Bank took over from First Niagara and that's when the service went downhill. First to go was the helpful branch manager and her assistant; then the friendly tellers and, finally, the head teller. In their place, you had a bunch of rigid, unfriendly, unhelpful drones. Things finally came to a head when my 80 year old father was unable to cash a $10.00 check because the check was made out to his business and not to him personally. We went down the next day and transferred most of our accounts to another bank.


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I have to agree with most of the one star ratings... and that is being generous. I visited the Parker, Colorado branch and what a joke. Perhaps mediocre customer service is a thing of the past and the concept is simply swirling the toilet bowl? Where do I start? I went in to cash a check on their bank. Ultimately, they charged me $7.50 simply to do that. Corrupt. The tellers (if that is the total they hold) simply ignored me for the first fifteen minutes. They ignored the drive up customers, telling one of them that the lobby was full. 


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7 years ago I was selling an antique desk online and received a buyer for it who sent me a Navy Federal check. I deposited the check only to find out it was fraudulent. The bank contacted me immediately to let me know. I never withdrew any monies from the check and as far as I knew the incident was over. Now it's 2018 and I go in and open a new account with them and after they deposit my money they tell me my account is flagged because of the fraudulent check that I deposited 7 years ago and they closed my account only to say they didn't wanna do business with me!!! Why allow me to open it in the first place? And why am I being flagged for a check I never withdrew any monies from that I also told them I received as payment from furniture I was selling online? 


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The worst bank ever. The Federal needs to investigate how they do business with customers. This is abuse and stealing. How can you check your account and find that a payment had already came out, so I went and make a deposit. Now today the bank charge me an overdraft fee for something that had been deducted out of my account. What I can’t understand is the fact that the payment was already taken out of my account and I had money left over in the account.


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I had a total loss a vehicle. They don’t cash the checks from the insurance money in order to try to get more money from me. How they can do this to anyone is disgusting. My accident was in December. It’s now March and they want payments from me, meanwhile one service rep said no checks are posted to my account. Then I call my insurance company and the checks were posted. Over $19,000 and they still try and make me pay. I call back. This woman now says they do have the checks. This is only when I have my insurance company on the phone. They are scammers and so unprofessional.


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This is a combo between the Benson/Old Seward location(s). I've had a past account and recently opened up a brand new checking account with KeyBank. The branch rep that helped me asked all the basic qualifying questions about money in...money out. I told him that I was working on-call and my employment was far from stable and very unpredictable. He suggested the Money Market account. I also had a $200 promo code for qualifying direct deposits of $500 or more. I qualified once I handed in my direct deposit slip to my employer's payroll dept. 


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Went into open a savings account for an Etsy shop. I has asked if it was cut and dry where there were no fees unless you obviously overdrafted. Anyway, sat there an hour with a guy and a woman that knew nothing and had no customer service skills, besides talking about their personal life. I have my accounts at American Eagle, I wanted to open an account and keep it separate from our other account in case something bad happened. Anyway, I sat there for almost an hour, no talk about the savings account, just asking me about my personal life, where did I work etc., then her telling me how her parents are building a home around a pool etc. 


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I got a car loan with Key Bank. Unfortunately, my vehicle was totaled. My insurance company paid them an amount estimated for the vehicle... They sent me a statement showing the payment. My insurance company recalculated the car amount. They are now paying them more. I also have gap insurance. It’s been three months I continued to make payments while my insurance company estimated the value. So after three months of payments no phone call saying my insurance company took the check back and they are sending a new one. They call me and give me a late fee and say I have to make a payment. I was put on hold. Argued with the representative and he put me on hold for 20 minutes while looking up my file. As if I’m just not paying and I still have this vehicle. They have no communication or records kept at all. Very unprofessional.


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I used a Key Bank ATM at 2133 Poquonock Avenue in Windsor CT on February 20th at 11:09. I tried to take out $200. The ATM took a long time to dispense the cash. A red light went on and I received the message that the ATM was unable to process my transaction at that time. I tried again but this transaction failed as well. I then went across the street to a Webster Bank ATM and was able to withdraw $200 from my Key Bank account. I called customer service after I discovered that my account was debited for $200 even though I never received the money. They told me it would take up to 10 days to resolve this issue. It is day 2 and the $200 has still not been credited to my account.


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Had to set up my online payment with them three times. I also had to drive to 20 miles to a branch to hand deliver my ACH information because they only accepted a Fax (which they said they can't confirm they received). After two months they had an issue and I was not notified so I went online to make the payment. My bank info was gone (again) and I had to work with their team for a "workaround" because of an archaic system design. By the way their system for fees and late fees seem to work fine. It seems like a scam to get fees (all have been waived though). Nothing but a headache.


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This banks should be called FEEBANK, not Key Bank. Unscrupulous practices, items pending on a Sunday night when the Federal Reserve is closed are automatically pushed through just to create an overdraft. My family has over 500,000 in this bank and have used them since 1965, when they were Society National BANK. As a third generation banking customer, they cater to people that are in the credit range of 800 and up, and have at least 50,000 in the bank. They can stick their line of credit where the sun does not shine. And their crappy practices as well. I have had great service with Huntington and PNC which I have moved all my accounts to. My branch was in Huron, Ohio. Worst service ever. Went to close my account, and was told to come back another day because a 10.27 dollar charge at a gas station was pending. GO ** yourself KEY/FEEBANK!


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I have to agree with others that this bank's practices are completely unscrupulous. Depending on who you talk to, you will receive different information about fees charged to your accounts. I have had false fees removed by some customer service reps but not others. They will flat out lie to you to get you to open accounts then hit you with fees that someone assured you would not incur. I am done with these thieves. Please, entrust your hard earned money elsewhere. This bank should be investigated and closed.


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Key Bank will allow a transaction to go through and then make you pay a service charge. I have had this same experience multiple times. Today (2/6/18), when I called the customer service line, the lady I spoke with told me that "they were helping you out". In what land did "helping you out" involve making you pay for the help? I'm so pissed that I can't even go into the detail of my experience with this Fraud that calls itself a bank. Nevertheless, there are kind people at some of the branches I have visited, but the system is just there to "milk" customers. First thing 9 am tomorrow morning is to go down to the nearest branch and close my account. I have had enough. I wish I could pass with a Zero Star or even a minus Zero... Ha!


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They are unscrupulous. They will edit your debit history, push through transactions and even hold deposits to make sure your balance is screwed up. Then they'll charge big fees. I have 2 account with this bank. Every month they figure out how they made my account go negative to charge overdraft fee's on top over and over again. Every month I'm paid $200.00 dollar about this issue. This is take money off my budget. I need to paid other thing. I can't afford those people take money off my account or manipulation my financial system just to made money for themselves.


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I am closing an account tomorrow morning. I have spent the past six months, first, trying to get Key to acknowledge their mistake, and second, correct it. After the first fraudulent charge I called customer service, who told me to go into a local branch. I did, and the local branch manager told me to call customer service. By the time they removed the first 18.00 charge, two more had been added in the following months. Each time, I called, was told to go into a branch, and was told when I got there to call customer service.


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If you love throwing money away, this is the bank for you. On several occasions they have held my deposit & my debits go through & have ended up with $100 in fees. I've tried talking with them, the branch people are rude & call center don't care. This place needs investigated. They are ripping people off!


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I have had an account with this bank for many years. Recently after having a new automatic deposit of several hundred dollars they started delaying debits to my account in order to put it in Insufficient Funds status. During the middle of Christmas shopping in 2017 they charged me an overdraft fee when my account showed a positive balance. I made a deposit immediately which they delayed posting. So the overdraft fees continued. I had automatic payments I could not stop because of PayPal policies. But mostly because of Key Bank my account is now over $700 in arrears. They have financially ruined me. And they don't seem to care. I fully believe that they did this because of the new direct deposit. They assumed they could collect from that but I was able to change that deposit in time to another bank who truly cares about their customers!!!


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Key Bank white plains location (270). Bad customer service. Today a female teller who must be newly hired refused to cash my check because she did not know me although I am a member of this bank. The way she spoke to me she was completely unprofessional and I was forced to go to a check cashing and pay almost 30 dollars to cash my check so I can pay my rent. Word to the wise go where you are appreciated and treated better. This caused me a hardship as I was forced to spend money I did not have to spend. I would suggest not going to this teller if you enter this bank. You will not be treated fairly or with respect.


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If it seems too good to be true it probably is! I was suckered in by the $200 new account offer. I opened my new account, excited to be done with monthly fees and the promise of an extra $200 - woo hoo! I waited for my new checks and debit card - I needed the checks to change my direct deposit and the debit card to make my required transactions (and you know, to just have access to my account) to qualify for my $200. Then I waited some more... and waited again. I went into the Tigard, OR branch to see what was going on. Lead Teller Deborah ** looked up my account and told me that I should wait another week because the holidays must have slowed things down.


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I have an checking account with Key. It double dipping on transaction causing the rest of the charges bound so it can charge for bound check. I also have a credit card account with it. I may pay on the beginning of the billing circle and it never update my balance until the end of the billing circle so it can charging interest. I've called them. The call went to Philippine. No one can help me except keep paying until it paid.


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How do they stay in business? Fees. These people are unscrupulous. They will edit your debit history, push through transactions and even hold deposits to make sure your balance is screwed up. Then they'll swoop in and hit you with the big old fees. They need to be shut down.


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I initially opened my account (15+ years ago) with Harleysville National Bank, and never had a problem. It turned into First Niagara, again, never had a problem. Now it has become Key Bank. I was in a hurricane (Category 5- Maria, Sep 19, 2017), that left us without power for several months, no cell-phone service, no internet, and no communications for several weeks. When I was finally able to leave the island and contact Key Bank customer service, they first challenged my claim that I had been through a hurricane (even though the address on file is easily verifiable). They have continued to charge late fees, report non-payment, and charge interest -AND- they have now closed my account.


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I opened my bank account with HSBC about 15 years ago. Never had ANY problems. HSBC turned into First Niagara. Still a fine bank. But since Key Bank took over, it has been one nightmare after another. TWICE Key Bank deposited a check into my account and made it part of my available balance only to (days later) inexplicably take the check amount back out of my account. Why? Well it took me several visits to my local branch and 3 WEEKS to get the explanation (via snail mail) that the check "couldn't be read by our scanner" so it has been voided from my bank account, thus sending my account into overdraft.


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OMG. How could there so many disconnections, wrong departments, and so much internal confusion? All for a fairly straightforward question? Each person I spoke was friendly enough, even in the face of my growing frustration–kudos to them for that–but then would send me to the wrong place, give me the wrong information, or, in one case, inadvertently hang up on me. All the while, messages played about how the queue was 1-3 minutes. It wasn't. I've had accounts with Key for years–a mortgage, investments, etc.–but after today, sadly, I have to look for a new bank, because I cannot stomach that much ineptitude. I am beyond appalled.


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We applied for a home loan in mid July, they said to change to another loan package to save money, it caused a higher estimated payment and a second hit in our credit within one month! We paid money upfront, inspection, etc. They kept changing requirements, charged us for appraisal and we did a year of homeowners on November 3. After several delays and a ridiculous delay of the bank refusing to close because the current homeowners wanted to keep their oil and gas rights and after we were told four different closing dates, we are now into December. The house needs some outside work and we are paying insurance, job verifications complete and every paper trail covered and all requests submitted, 5 months after we start we aren't permitted in this house and finally are denied due to lack of collateral... something never asked for!!!


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There is definitely predatory and illegal practices going on at this bank. Since when does a bank NOT have to give itemized details of charges? And be able to foreclose on homes by sending a letter (regular mail) stating an astronomical settlement amount to avoid foreclosure. And to add insult to injury the letter will allow you 30 days to come up with the unexplained dollar amount (way more than mtg payments) but you come to find out the foreclosure process has already been started. Then they won't accept payments even if it's within the 30 days. The letter states "payment will be accepted within 30 days from RECEIPT of letter".


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Key Bank has the worst system, that I have ever dealt with. You have to be a rocket scientist, to figure out all the coding that they use, for your bank account. From 7 p.m, to 7 a.m., you are unable to access a lot of your needed information. Other days, their system is shut down, and you can't get on, at all. Still other times, they will not notify you, if a check has not been cashed. If you have a credit, under a dollar, in your "line of credit", they just take remove it. They are constantly "apologizing", because of their incompetence. I don't want an apology; I want service. Why do they need 12 hours every day to mess up people's accounts? They can probably do that in a much shorter time frame. As I said: "Worst bank, ever".


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Very rude women tellers. Very unwelcoming. Throws your receipt at you, instead of handed to you. Wish I didn't open account with them. I have talk to others customers. They said the same thing about this one particular teller. No manners and no people skills.


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If I can encourage anyone out there looking for a bank GO TO YOUR LOCAL BANKS! They have way better service fees and you can also avoid those other nonsense fees. Bank fees here and there add quickly. With Key Bank it’s all about discretion. You can even open a free account without meeting some guidelines. I recommend simple hassle free experience. Key Bank doesn't really give you that experience.


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Asking for help when my account was considered blocked. I did nothing wrong. Although I believed a CO. was legitimate. It was not, now I am being looked at as a fraud. I just want an acceptable company who can provide me with a checking account!


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I got a Discover personal loan deposited into my Key Bank account. They money has been in the account for almost a month. I do not use this account much, so I wanted the money to sit until I needed it for closing cost on a home and wedding expenses. We went to withdraw some of the funds as a cashier's check to give to the title company at the closing and was told we couldn't get it, that they had to verify where the funds came from. It clearly says an ACH deposit from Discover. 


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I just opened a business account at Key Bank. The manager, Isaac **, assisted us. The service I received was exceptional. He explained all my options. He answered all my questions and he did not rush me or push me in any direction other than the one I told him I wanted to achieve. Best bank customer service I have ever received. AAA+.


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Seems to be a theme with Key Bank. I was charged overdraft fees when they first merged with First Niagra. The transfer of accounts messed up all my bills and I was charged too many overdraft charges to count. They took days to refund them and I owed additional fees to creditors because of their error. Fast Forward to today. Zero overdrafts to date since then. Noticed a low balance on the Key Bank app. Transferred money to cover. 2 days later the transaction ledger was 'edited' to show a charge prior to the charge. Backdating. In addition, the fee was compounded all other debits by adding charges to that. Hard to follow right? After 8 days and 10 overdraft fees, a direct deposit to cover well in excess and 'recurring overdraft' fee for having the overdrafts I was told, "we can't help you."


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We applied for a mortgage with Key Bank and we realized it would be in the words of the loan officer an "uphill battle, but do-able"! After 2 MONTHS of jumping through hoops and providing the underwriter with everything they requested including getting documents from Germany where my husband was stationed translated, paying for an appraiser etc. and getting close to our CLOSING DATE these unprofessional cowards SENT US A AUTO-GENERATED LETTER to let us know we did not get the loan even though we had been in phone contact on an almost daily basis!


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We have had nothing but problems with this bank since they took over our old bank. When they took over, they screwed up our account so bad that what they claim to have seen and what we were seeing was two completely different account histories. This caused a conflict with auto bill pay. They then changed to Key Holdings, while still keeping the branches as Key Bank. This again caused issues with auto bill pay, as well as direct deposit. This was also done without notifying their customers. They have changed policies without notification as well as refuse to provide documentation of the policy changes. They have also held direct deposits, and debits for an extended period of time. At times going 2+ weeks, and at one point over a month. We have also found that they have altered the final payment on a loan that was from the previous bank that would cause the loan not to be paid off as required in the terms of the loan.


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I’ve had Key Bank since they bought first Niagara. Never had any issues other than charging overdraft fees which are honestly insane. But that’s another story. So I deposited a check and upon realizing it was a scam, called my bank to let them know and ask if they could do anything about it. They said no, just wait they’ll investigate. I said thank you. A few days later, I checked my account, and it was negative the amount the check was written for. I called them and asked about it. They told me to wait until tomorrow for the check to clear. I said, "Fine I’ll check again and call you tomorrow." 


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I have had my Key Bank open for less than 6 months and, somehow, have paid close to $600, if not more, in overdraft fees. According to the branch manager, at the Smoky Hill and Buckley location in Colorado, Key Bank doesn't have "live banking," meaning transactions can be posted days later, depending on how Key Bank feels. I had several transactions, 9 to be exact, that should have been posted and processed on Saturday, when I had a positive balance, instead it was processed 4 days after my account had a few cents in it. So, of course, my account became negative due to these transactions posting days after and my account incurred 9 overdraft fees at $37 each. The branch manager refunded 3 and told me to blast Key Bank on social media so hopefully there is a change but he couldn't do a thing about it, besides be nonchalant and careless. DO NOT BANK AT KEY BANK!!!


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I opened an account with Key in March prior to a move to a new state. I had to call them to get them to send me a debit card which was perhaps the first sign of trouble. This past Monday, I received a call from their fraud detection department with the news that someone had attempted to make a fraudulent purchase using my card. This happened once when I was with PNC, so I understand that these things happen and that this is the price we pay for the convenience of using these cards on a regular basis. Unfortunately, things could have been handled in a far more efficient fashion. I was told that it would take 3-5 business days for them to send a new card; it's now Saturday, 6 days after the call. I have no card, and we won't have mail again until Tuesday. 


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I have done banking with several banks in the past, however, I have NEVER been treated or taken advantage of like I have with KEY BANK. This bank constantly overdrafts accounts that have a positive balance and try to justify their actions as they talk in circles around you. The bottom line, after several phone calls, no refund and extremely unprofessional. I shredded my debit card immediately, stopped all direct deposits and closed all accounts. I cannot believe how dishonest and crooked Key Bank is and would never ever recommend them to anyone for anything. I will also be having all the overdrafts looked into as they were unjustified. MAKE COPIES OF EVERYTHING IF YOU BANK HERE!


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When I opened my account, the account manager is very "nice". I asked her in very detail to make sure no any maintenance charge. After about 6 months, I found I was charged $3 for no reason. So, I closed that account immediately. I have another direct deposit account with Key Bank. They told me that account is "safe" since I have direct deposit. They will never charge me. I received a statement today, I was charged $18 "maintenance service charge". I have more than $8000 there, and deposit $1000 each month. What kind of greedy bank? I have account with TD bank for more than 15 years. They never charge me with anything. The minimum balance is only $250.


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If negative stars was possible, I'd give negative 3. Twelve years ago I signed on as co-signer for my under-age college bound daughter's overdraft protection. Twelve years later after receiving zero communication from Key Bank, my daughter calls to tell me she cannot access her over-draft account and it is only in my name. I check with the bank to find it is now $10,000, been converted to a high-interest loan and I am already three months past due. Not sure yet what was going on. I made a payment of over $700 to get the account current. What I find is that they were "notifying" her via online documents, which you can only see online, regarding overdraft fees and automatic transfers. Nothing comes to you immediately.


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I transferred my business accounts to Key Bank and they offered a line of credit. I agreed, on condition they never impose an annual fee. A few years later, without notice, they began to charge an annual fee, and when I protested, they responded by adding late fees and other charges. I wrote numerous letters, including to the CEO, but received no response. The branch manager assured me she would "look into it", but that was the last I heard from her. Key subsequently reported me as a default creditor for what is a paltry amount, thereby injuring my credit. A very bad and unresponsive bank. Stay clear of these guys.


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This bank is crooked and horrible! They have bad customer service on the phone and the manager is crap! I opened my account on a Friday! Deposited cash once at the counter and by Monday my account was closed and no one could tell me why. They also took my money and made the deposit disappear! I spent a whole day trying to get my money back and even then I only got 100 of it. Smh they scam people or something. I don't know but I'll never go back or refer anyone to go there. Bad bad bank.


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This is the second time I have my debit card compromised on a KEY BANK DEBIT CARD. This makes no sense. The first time my Key Bank debit card was four months ago. Here it is September 2017 and now my new debit card had someone making a purchase on the card while I had my debit card in my hand. This makes no sense. I had to wait seven days for KEY BANK to refund my money on a new debit card. There is something going on with KEY BANK DEBIT CARDS. I have never seen where a debit card transaction goes through as Credit card transaction. There is something fishy going on with this bank. If, you have had your debit card hacked or compromised please report this to the police in any state. KEY BANK sucks!


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Seeking a job, a man in New York offer me a job and sales commission. Money was transfer to my account to transfer to other buyers and was deposited to Key Bank. There were checks issue and checks were pending to be cleared.There were 3 checks issued. The last two checks were pending and Key Bank allowed them to be transfer back to sender of the checks. I was held liable for all of the fraudulent checks issued. I filed a report to Key Bank fraud department but the department did not investigate and claim I am liable.


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Deposited a check from trust account in Key Bank. Expected a hold but now 5 days and account is overdrawn. Wow. Bank said you get 100.00 upfront rest when released. Ok so I checked my balance had 77.00 in there and took 60.00 out 2 days later in 90.02 overdrawn went in ask about it. They said something about fees they didn't seem to concern, they said "Your funds will be posted N.L.T. the 18th." My rent is due the 10th so more service fees. I'm going to go back to Wells Fargo when check is posted.


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The branch manager at Latta Road & Long Pond named "Pam" is worthless for any assistance in matters. Every interaction I have had with her she could not arrange for a settlement fairly. She treats me as I am just any other client and for me being a long term client and more than monies to settle any issue she will account for this a positive issue for the client. I guess I am having exactly what I keep hearing from most clients that have been taken over by Key from HSBC and initially was Marine Midland. It just seems to me that Key doesn't consider long term clients to be worth keeping and they would just as soon the client move on to another bank rather than to make concessions that could be positive for the client. 


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I have been a customer with Key Bank for years. Since their merge with First Niagara it has been nothing but a nightmare. They are so far behind in processing, transactions go through before deposits made on same day resulting in a domino affect of overdraft fees. When this first happened a few months ago I contacted the executive offices and 2 weeks later I was reimbursed over 1,000 in fees and told it was only half as they can only go back 60 days. There's an old saying, "fool me once shame on you, fool me twice shame on me." Should have closed my account then. After coming back for being out of country my account was overdrawn due to a payment being released earlier than it was suppose too, first how did they allow that to happen???


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We are totally dissatisfied with Key Bank. I receive child support from my ex via check from his account. I do not have an account there. I have been cashing the checks at both Amsterdam and Johnstown branches for years. A few weeks ago I went through the Johnstown Branch to cash the check and was told that since I do not have an account there I would have to go in. I had my young daughter in the car who was sleeping. I went in and cashed the check.


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Key Bank is a mess. I opened our first account in December 2016. It took over a 6 weeks to finally get the checks that were promised to arrive within 2 weeks. This same thing happened when I opened a business account; except that then it took over 2 months and 4 visits to the bank to get. BUSINESS checks. But the most egregious complaint is that their customer service representative gave me false information, apparently she was not trained sufficiently or up to date on policy, which information cost my company hundreds of dollars, of which the bank reimbursed me minimally. This same agent opened my second personal account, which was for me - a single mother - to provide a debit card for my high school son, to pay for his gasoline and snacks. I insisted to this bank employee that this card, like my other cards, should NOT Process without funds in the account. 


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Ok I had a loan through First Niagara Bank. Never have I had a late payment or issue paying my car loan. I have a perfect record. Now Key Bank took over my loan so they say I didn't pay my monthly note so I showed proof through email and fax and still they keep saying it takes 7 to 10 days. It's been a month now still nothing. I refuse to pay any more money. They will repo my car and I will sue them simple as that. Never deal with Key Bank. They ruined my credit. It's an embarrassment.


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This bank is horrible. They placed my payment in some "unapplied" category and it triggered a letter to me saying I am in default of my mortgage, with no remedy and they would be expecting full payment of the loan balance! Their mistake, they had the money in their hands and I get this letter! Disgusting. Then I was told that I have to wait until the next statement to see that they "fixed" the mistake. Hopefully there won't be a lock on my door when I come home from work. Something wrong with upper management and the way this bank is run.


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I am disgusted by all the fees that banks come up to hit their customers with. It is outright robbery. Stop payment on a check should cost you 30.00? They are all thieves.


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Key took 4 days to process a bill pay that I set up with my checking account. So when it finally posted it overdrew my account, although I made a deposit to cover the charge before it posted. I will not be banking with them anymore and I've been a customer for ten years. I am sick of the way they do things!


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I get notifications about activity on my card. Someone did an international transfer and took ALL my money. I only have this card because the state of Alabama uses it for child support. All my child support money was gone and I just received a deposit last week.


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I have been with Key Bank for over 30 years with several personal accounts and for 20 years with business accounts. They have been getting worse and worse over the years with increased fees, horrible customer service and a MONEY HUNGRY drive. Every time I turn around there is a fee, they just closed our overdraft protection account saying "It doesn't meet certain standards" but, can open a new overdraft protection account that of course has tons of fees associated with it, transfer fee and yearly membership fee. They have no problem attaching a fee to anything and everything. They should change their name to Fee Bank, and the tag line use the red fee. I am in the process now of moving accounts to other banks, mortgage was already moved and several business transactions no longer happen with Key. Everyone needs to save themselves some grief and bank someplace else.


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On July 17th a withdraw was made at an ATM at 96 S. Main Street in Franklinville N.Y. which is about 60 miles south of where I live. I noticed it and quickly called the fraud department and filed a dispute. I was nowhere Franklinville that day and haven't been there in years. I received a letter that their investigation determined my card and account was not compromised and there would be no adjustment made.


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Unfortunately I bought a new car in Nov 2016 and agreed to use Key Bank. It is only now that I hear nightmare stories even from my bank manager. Their website to pay loan online is awful, my last payment after getting to submit popped up a message "unable to process at this time". I logged out, tried 3 more times to log in and finally did. Entering info again... The same amt for the past four months, the loan plus extra toward principal. The next day I saw they took a double payment. The first payment was not even the full amt I always pay. It was just the car payment.


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Bank manager screwed up my cards. Tried to file email complaint and link ends up with a submission error... Wasted much time and tried Chrome and Edge and both don't work. Tried online chat and was worse because I kept getting sent to same broken submission. Whole process wreaks of incompetence... AVOID.


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My grandmother died over 7 years ago, in 2010. Then my father died 2 years ago and I closed his estate. Several months ago I received a Key Bank credit card statement forwarded from my father's address, but addressed to my grandmother. It was a statement for her old credit card account and had a balance of $0. No big deal, I called and explained she died over 7 years ago, and they should close her account. I figured I was being courteous and protecting them from possible credit card fraud from an old open account. The woman said she would close it, no problem. She even asked for her date of death and gave her condolences.


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After making a check deposit through the ATM... a hold was placed on that deposit. I was told that I was potentially fraud. I can respect that. I was told that after confronting the branch manager since he refused to be honest. I took the necessary steps to show that there was no fraud. The branch received documents from the company that issued the check... confirmation that it was all good and the check has cleared. The branch manager was verbally told it's ok and received a document showing it was ok. They would not remove the hold. The branch manager stated he couldn't release the hold. Customer service and the branch manager from another location told me only the branch manager could release the hold.


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I paid my property tax at the local branch in December of 2016. I received a notice in June from the county that I owed a penalty of more that $300 for non-payment. I was not able to find my receipt immediately when I stopped at the branch to see what could be done. My customer experience was not what I expected. Instead of acknowledging that I must be frustrated and how can they help, the "personal banker" wanted to know how they could have accepted my payment if I wasn't a customer. Our local paper, The Westlife, had printed an article about this service offered by Key Bank and I thought I would test drive their service with this initial transaction.


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I was with First Niagara when Key Bank took over. I never had a problem with my checking account. Since the change I have had one nightmare after another. I use my app on my phone like I always had with First Niagara. It deducts money immediately and it shows me what I have to spend. Key Bank's app not only is this not accurate cause they shut it down every day for several hours to update it, then I get an overdraft fee for 1.20 which cost me 38.50. Then I end up with 2 more overdraft fees usually 4 days later resulting from that 1.20 I spent on a bag of chips out of the vending machine. I never use my cards without checking my app. It has never failed me till Key Bank took over. 


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I received a letter from a SVP of Key Bank stating that my credit line would be closed because the ownership was not maintained according to their policy. I have not changed the ownership in 10 years! After a number of calls I did receive a refund of the annual fee I paid but am still attempting to resolve the situation through Sarah ** of the Executive Client Relations department. This department does not provide direct phone numbers or email addresses. Ms. ** has promised to call by certain times and reneged twice. She did not return a call or email to a Key Bank Branch manager who attempted to reach her on my behalf. She ignored Key Bank policy of returning calls within 48 hours.


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I have never seen a banking system so terrible as this one. I have depended on my bank balance using online banking for years. This bank is 3 days behind at least on removing ATM withdrawals and paid bills. You will see withdrawals one day and not see the same withdrawals the next day. First Niagara was so much better. Now the balance on your checking account is never accurate. I have so many direct deposits but this bank is the worse experience I have ever had with a bank.


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I went to my bank ATM at Key Bank to deposit money. It took quite a while and finally said "we are unable to process your deposit." I then went into the bank to find out what the problem was. The teller tells me that there's no record of my transaction to contact customer disputes and gives me a number. I go home, call the number and am told that they have 3 weeks to go over my dispute. They gave me a dispute number to be able to call and check on the status... my complaint apparently wasn't the only one that particular day... 3 other customers prior to myself had the same thing happen to them. My question is why after the first problem didn't they shut the ATM down??? Now because of a faulty ATM I'm about to have my electricity turned off??? Seriously ridiculous that I'm not even guaranteed to get my paycheck back... I'm telling everyone I know that has Key Bank to switch banks.


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We have had personal and business accounts with Key Bank for decades. During this time, particularly over the last few years service and quality has declined rapidly. For example today I noticed several fraudulent charges on my account. In the past the bank would have caught the charges. No matter, I called the phone number given for stolen cards. I went through my whole story to be told, "OK now we transfer you to another number." I have been on hold for 30 minutes! I ask "why did I call this number if I really can only get action by calling another number?" Answer, "that is just the way it is".


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My father died recently intestate. He had accounts at several banking institutions. Every other institution I spoke to was able to tell me if his accounts were frozen, or if there had been any transactions on his account after his death. Key Bank has outright refused to give me that basic information. They refuse to be of any assistance, and each and every person I have spoken to is openly hostile because I am "fishing for information" on an account that my name isn't on. They have refused to even tell me something as simple as, "Do you have a copy of the death certificate?" type questions. I have zero interest in accessing the accounts for withdrawal, I just want to make sure that my father's accounts can't be raided without the legal heir's consent.


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My 91 year old mother was asked to close an account with absolutely no reason at all. The stress it put on her and me to change all of her direct deposits over and open a new account at another bank was utterly ridiculous. I just saw in these complaints that she was not the only person who was asked to close their account. She was a loyal customer for years with National City and she couldn't even call the manager or any familiar staff members to ask any questions because they were no longer employed at her branch. I would never recommend this bank for anything. It makes no sense... a new bank in town and they are asking people to close their accounts? 


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Paid off my credit card in full, and the day after it was at zero balance they socked me with a 68 dollar interest charge. To make matters worse, my card went missing so I cancelled it and asked that a new one be sent out, as my vacation was starting in 8 days. They failed to do this, then when asked to do it again, they had some kind of poor excuse again why it would arrive 2 days after I had left on vacation. Now I will have a credit card floating around when I am not at home to receive it. Third call, third disappointment on the poor business practices they put forth.


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When First Niagara changed to Key Bank, the problems began. An unauthorized change was made to my checking account causing over $600 in fees to accumulate in only 3 weeks! Key turned on an overdraft feature without my knowledge or authorization. $600+ in fees was the result in less than 4 weeks. I contacted the bank and they say I turned it on! No way did I turn it on, and they have no signature or other proof that I turned it on. I have been on the phone with Key for the past 3 days and I'm getting nowhere.


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To be short there were multiple instances where money was taken out of my account. I found out this before going out of town. Got the runaround, send me here and there, being promised that money will be temporarily be put back for bills purposes and that it was being noted. I come back and the card is there but no papers to fill out. I go to the bank so I can handle it face to face and he says there no notes but printed me out the transaction history for me to get a head start. It took until yesterday to get an actual claim number. The investigator call today telling me I should have done this and that and asking me why I took so long. Apparently fraud liability is only for certain cases. I feel played and disrespected. I have gotten the runaround so much and I'm so tired of them. They're like "You should have read this and that before signing" and it's like I DIDN'T SIGN ANYTHING! YOU TOOK OVER FIRST NIAGARA!


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Business owners beware. Key Bank does not offer any business loan that does not include an early payoff penalty and they do not disclose that until after they have tricked you into signing a contract. Their trick... make so many mistakes in the loan process that by the time loan docs are ready for signature, the customer is so stressed out and desperate to finally get the loan finished that they don't realize they are signing away their own profitability. Banked with them for 10 years. Personal, business, and even referred Key to my employees. About 10 accounts all together. Until a few years ago, Key was on a par with a lifetime of banking experiences. Then, a new CEO came into power and they have been in a downward spiral ever since. Predatory practices. High turnover rate. Untrained employees. Misinformation and downright lies. Employees do not know their jobs.


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Keybank claimed I had a missed payment and this was not accurate. I have made several calls to Key Bank to clear up this issue, each time ending the call very upset. Customer service is extremely slow and not helpful. Each time I explain that I have not been delinquent on my account I have to repeat the entire story to be told the call they made to me was "an attempt to collect debt". I pay the bill online and have NEVER missed or been late with a payment. I feel the number of calls I have received from Key Bank have been harassment. It took me 14 minutes (my phone timed the call) to finally receive a fax number to send proof of payment. I asked to speak to a manager and was given a supervisor more than 21 minutes into the call. When put on hold again, I finally hung up. I would not recommend this bank to anyone.


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I had a loan for a boat for over 10 years and was coming up to the last payment. To prevent them from taking out more than needed, I canceled my direct deposit and authorized them an e-check over the phone for the balance due. This is where it all went downhill FAST! First they contacted us to say we were late on our payment, so we called. They said that our e-check "didn't go through". Um huh? They didn't say that there were insufficient funds, but that it just didn't go through. So we reminded them that we had a authorization number that the Key Bank officer gave us and that we were told that it went through. "Sorry... and there is now more interest due." We objected and asked to speak to a supervisor.


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First I opened account online, that ended with a bunch of requests to verify information. So I went to the branch. At first it was quick. A new account opened and business as usual. Then instead of verifying my Social Security number through DMV or Social Security admin, they made me go do it. So I did. I got wire transfers in for cars I sold. Instantly Key Bank froze my account even withholding the 500 plus dollars already in account. The branch claimed it was a Fraud Department and refused to give a contact number. I of course found it myself online and called. They proceeded to tell me it was not them it was bank manager, the name they gave turned out to be a innocent woman at the Wilbur branch. Not the Colville branch. This manager conveniently I am told is out of town. 


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This bank bought our local First Niagara Bank. Today I got a notice that all my accounts were being closed. They refused to provide a reason, and when pressed they stated a clause in the service agreement (which I never signed BTW, you BOUGHT my business against my will) they do not need to provide a reason. Thanks for coming to our community KEY BANK! I am a local business owner with 2 business accounts at this bank. I have no loans, no mortgage, have never missed a payment on my bank credit card. They will not even give me a reason. Watch out fellow Key Bankers!


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DON'T BANK WITH KEY BANK!!! If you live anywhere in Colorado, find ANY other bank to use. Key Bank charges fees for things like cashing a check that was written to you by your spouse, who has an account with them and the identical last name. Completely unacceptable. When called on it, NO ATTEMPT WAS MADE TO TRY TO SATISFY ME. Teller, who's name was Beverly, was rude and unhelpful. They also lock their doors minutes previous to their advertised closing time. TERRIBLE BANK!!! Do yourself a favor and go somewhere else. I am telling everyone I know NOT to bank there. My wife is taking her money out and going to another bank.


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I was a loyal First Niagara customer and decided to try Keybank when they merged. Since then I've had nothing but issues. When I make purchases or pay bills they take the money out of my account and then put it back in and then take it out again, sometimes over a week later. So you think you have money but you don't. Not to mention the unbelievably slow updates of their online banking information. I used my card and of course they made a deduction that was taken out a week earlier, put back in, and taken out again. As soon as the negative balance showed online I went and deposited cash to cover it, 2 days later it shows I have an overdraft fee because during their "processing" the overdraft showed for the previous day. If the system was accurate and faster and I was aware that I was over that day I would have went and put the money in earlier.


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I took my friend of 25 years to cash in her savings bonds and to make a small withdrawal for household expenses. While I was waiting for to sign her bonds I took the withdrawal slip to the teller for my friend. As I stood there waiting for the teller to count out the money she began to drill me... She asked; was my friend my mom? I replied no, just my friend of 25 years, but that wasn't good enough, her next question was, point blank, did I have a job? That's correct, did I have a job?! First of all, it's none of her business if I have a job. The teller then made some condescending remark about how kind I was to help my friend! But it was already quite clear, this overzealous idiot of an employee thought I was going to steal some of the withdrawal money, money she advised she would personally hand over to my friend, that's correct, overzealous employee didn't trust me to walk 8 feet with the withdrawal money! 


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I almost don't know where to start when it comes to the issues with this institution. The first red flag for me was the fact that they seriously dropped the ball in regard to transferring all the login info for online banking from First Niagara when the transition was done, then have a senior level member actually lay blame on the customers, as if we never before used any form of online banking. I should have gone with my gut and closed my account then and there, but I thought "Well, that's just one issue, mistakes happen." Now, several months later I highly doubt my accounts will remain open with them for another month.


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This bank took over my former Bank - First Niagara. I have never experienced so much trouble with any business in my life. Unfortunately, I have both my business line of credit and my mortgage with this awful place so things can not be so easily changed. If there is anything to get wrong, Key Bank will manage to get it wrong. I have spent over 5 hours trying to get things accurately switched and it has needed to be repeated by several employees that promise everything and deliver nothing, Not only can I not get a phone call back, but when I am told I have to go to the branch in person (which is not convenient because their hours stink), nothing gets resolved. I am beyond frustrated and wish Key Bank would be bought out by another Bank.


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I was a First Niagara customer that came over to Key Bank with a merger and am very disappointed. I was all smiles when I found a great deal on the car I have been looking for and called Key to cash out one of my CDs for the down payment. That was 4 days ago and still no money. How is it I can move money from Barclays (International) into my checking account in one day but they can't move my money from one room to another in a week. Ridiculous. I'm glad I opened a TD account and will be moving all my money over.


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I asked my domestic partner to pay my car payment for me. He has been paying it right along ever since First Niagara sold out to Key Bank. Right along there has never been a problem. Today, he called to pay my car payment and was told that he could not pay it because he was not listed on my account. I called Key Bank and was told a third party could not pay my bill, so I requested for the bank to place a note in my account that he was allowed to pay it. I told them that it was very inconvenient for me because of my working hours. They told me no. I told them I did not care who knew my account information and if anybody wanted to pay on my account that they could. I am very upset with this. I will be switching my account over to my bank. Key Bank just lost a good customer. I pay my bills every month and on time. Key Bank needs to review their policies on this matter or they will be losing a lot more accounts. Thank you so much for nothing.


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KeyBank used to provide customers with an app that tracked expenditures and analyzed financial health. All of a sudden in the middle of last year, they notified us that they were discontinuing this perfectly good software. They told us the new program, "HelloWallet," would be "better." HW is not better. I could go on and on about its malfunctions. For now, I'll name only two:


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I had my mortgage and credit card through First Niagara, which was purchased by Key Bank. My first experience with Key was when they called me a week or so after my mortgage payment was due, asking me why I missed my payment. I have never missed a payment on anything, and my credit score in all three bureaus is over 800. I told them that I mailed my check in well in advanced to my due date (which it's ridiculous that I can't pay it online without a Key Bank bank account, which I don't want and will never have!). They proceeded to tell me that if I sent in the payment, it is likely their issue, because they lost a large number of payments from former First Niagara customers, and that the transition was causing some issues. It would have been nice if they lead with that, instead of harassing me that I didn't make a payment. I mean, come on, look at my history and see that I have never missed a payment before accusing me of missing it.


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This past week has been hell on earth for me with this bank. Let me start by saying I was a customer of this bank for many years dating back to New Haven Savings Bank with NO ISSUES at all through any bank take over since then until now. In the past my available balance was just that, available. I have been charged with overdraft fees all week that have been corrected by someone at a local branch but even though I haven't used the account I am accruing more fees each night because that is when "processing" is done and it takes a day or two for that. 


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Opened an account with Key Bank and was never told about the "new account hold". I went to deposit for the first time when I got paid. They told me about the new account hold and that if I deposited any checks for the first 14 days they would be held for a period of 9 days. Went back two weeks later, was told that the new account hold is 30 days. Went back after 30 days, was told it was 60 days. Went back after 60 days and for the first time heard about their "case by case policy" in which they will start holding my checks for up to 5 days to make sure my employer actually has those funds. 


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Was given the run around from Key Bank customer service regarding an account that I closed nearly 2 years ago prior to the merger. Apparently the account was not closed and has somehow racked up nearly $800 in charge fees over the past few months. Despite zero activity on the account since the merger Key Bank was unwilling to reverse the charges claiming that I needed to remember the branch I visited 2 years ago when I closed the account so that a paper record could be tracked down. This combined with their practices of prioritizing credits over deposits to charge overdraft fees is 100% illegal and I will be moving forward to pursue legal action. Bank of America just got in trouble for these corrupt banking practices last year - Key Bank you are next.


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I used to have a neutral if not decent opinion of Key Bank but in the past year, I have come to hate them. Despite my credit rating going up to 746, they have raised the interest on my equity loans twice in 4 months!! My highest interest rate credit card was through them so I paid it off recently and closed the account. I wonder if they are trying to make up the difference by overcharging my existing accounts? Over the years they have added fee after fee and any correspondence with them has been either hostile or completely uninterested. I am in HR and our employees come to me often for banking recommendations/advice. Key is one bank I am telling them to avoid. To Key: you will lose business when you treat a 20 year customer this badly. There are plenty of other choice out there.


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I opened an account in January of 2017. It took them 2 months to send a debit card. Because I was switching banks I had to receive a paper check from my job and then switch to direct deposit. I deposited my check yesterday. Tried to use my card today and for some reason it was declined. I call the branch and they said my payroll check was fraudulent. I knew it was too good to be true, because I work for a corporate company. I spoke with my payroll department and from their end everything was fine, and cleared. So Key Bank made another excuse on why they were not releasing my funds. I went up to the branch they called the police on me. So now my job is overnighting a new check. And avoiding the one Key Bank has. Stay away from this company. They are a scam and will do anything to steal your money. Horrible service. Never again.


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Key Bank phone service does not hold a candle to First Niagara. First Niagara phone reps were local folks based in the USA who had the ability to solve problems. Key Bank uses offshore reps who are unfailingly polite but are very limited in what they can do to help. During transition I followed instructions but still was forced to change my user name because the previous one was voided out. Few months later I called to obtain details on how to set up account beneficiaries (payment upon death) and could not get any info about whether or not I can establish primary and contingent, and if the percentage distributions can be unequal.


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I am not at all pleased with the customer service at Key Bank. I went today at 9:05 am and had to wait because the teller had not gotten her money drawer or signed into her computer when I arrived at her window. I thought they opened at 9 am??? Had to go to the only other teller open after waiting for another customer to finish. After making my request, the teller handed me the deposit slip WITHOUT A WORD - of thanks or even acknowledgement - NOT THE FIRST TIME THIS HAS HAPPENED. One more time and I am taking my account elsewhere. I did NOT ask to be a customer of this bank, First Niagara was bought out recently by this bank. Don't have good customer service - I don't care, but don't be surprised when customers bolt. You are not providing any special service that any other bank could not provide, so will look for a professional, courteous teller at another bank soon.


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My story is the absolute same as every story on here. I've been with Key Bank for 2 changed names since 2008. I have NEVER had so many near strokes than I have in the past however months with this nightmare. I do almost all my banking, bill paying, and such online. I have had so much trouble reading my online statements on who was paid, who's due to get paid, and TRUE available balance. I regrettably overdrew my account and as fast as I could took care of it. Today I left my lawyer's office with an $11,000 check. I knew I wouldn't be able to use all right away but I knew I could at least pay my bills. 


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After Key bank took over First Niagara Bank I encountered a huge problem. Apparently they take all ATM withdrawals before a deposit on the same day. Because they did this it cause my account to go negative each time. In the matter of a 2 week period they had taken more than 700.00 in fees from me. No one in the bank would do a thing for me. I had been a First Niagara customer for more than 20 years and was even employed there. I had no choice but to close my accounts and they couldn't even get that right.


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I'm a former First Niagara customer, and I didn't think that the merger would have been so bad, so I just kept my account knowing it would become a Key Bank account. That was the worst thing I could have done for myself. The very first day of the merger, I was on hold multiple times dealing with online banking not working, even exceeding 3 hours on hold at one point. Key Bank was supposed to give First Niagara customers $100 because of this sloppy merger, but they apparently decided who would get that $100 and I was not one of those customers.


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I opened an account in Jan and got my debit card less than a week later. All was fine, I was happy, thought they were good. Feb 21, I paid my car insurance and I checked my account to make sure I didn't charge it twice (I do this every time I use my card on big purchases). I then see numerous purchases! Almost over $1,000!!! I was so livid! 


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I called to find out the status of my unemployment card since it's been loaded with over a thousand dollars for two weeks. The very incompetent lady tells me it was mailed out on the 21st that she can cancel it and expedite a new one for 15 dollars. I told her no because obviously the one they mailed would come first. Well she says "oh I'm so sorry. I already cancelled it." Of course I get the cancelled card in the mail today and lo and behold they tell me there's nothing they can do about it. "Sorry you have to wait for a new one." Come to find out they didn't even mail it till today. This is absolutely a joke. I will never deal with these idiots again nor recommend them to anyone because the retard tried making a 15 dollar sale. I'm screwed and can't access my own money. What a joke.


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Worst bank to do business with. For some reason First Niagara Bank switch my car loan to Key bank, so now it takes 3-4 business days for them to post your payment, but it takes them a couple of seconds to charge from your main bank account. So what is the point of creating an account with them... Makes no sense.


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What is with this department? Every time I call in to ask a simple question, like what is my current balance, then, this department will cancel my debit card, report it stolen, or put it on restriction. Mind you, none of these words are in the conversation, but the customer rep will type up such info making my debit card "invalid" until I get a new one in the mail. This HAS happened to me twice now. Yes, twice!!!


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Work for the company for over 20+ years. Last 10 years have not received a raise. Company says I make too much as a teller, just an excuse. Are you serious? If you look what teller makes at Key Bank it's probably one of the lowest, just above poverty. I know they're trying to force out the older workforce, this is just one of the ways they are trying to discriminate. They constantly open up an authorized credit card accounts on customer's accounts without them knowing about it just to make your quota. Key Bank management in Utah does nothing about it, they allow it. Worst place to work and bank for I do not recommend even to my worst enemy.


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I used their ATM connected directly to the side of their building. I attempted to withdraw $100 from my account. The machine made clicking noises as if it were malfunctioning and then I was notified it was "unable to process the transaction." My card was ejected and my receipt printed off stating a balance $100 lower than before... yet no cash.


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The ATM machine broke down after the money was deposited. Key bank is giving me the runs, I need my money. And this the receipt I got from the ATM after it, I am out of $1100, management is disrespectful and useless. Not willing to help with this issue. Very, very bad customer service.


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I came to Key Bank when Brenda ** was the manager there. Brenda bent over backwards helping me set up a new business. She truly cared and it showed. She would actually call me to make sure an issue was resolved. She was a total delight to work with. Myron was a wonderful as well. After that, the whole atmosphere of the bank changed. Joanne (teller) refused to help me in any way. I had two issues I needed help with and both times she handed me an 800 number and told me to handle it through them. After spending much time attempting to rectify the issues myself, I complained to corporate about her total lack of customer service, she must have been notified because she has made me pay ever since.


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I was mistreated by the Latham Branch office manager, Susan **. I am a Key Bank silver money market member and have a good credit standing. However, on February 3, 2017 9:30 AM, I was treated by Ms. ** like a potential criminal with poor credit when I tried to deposit three checks from Charles Schwab and asked to cash out one of the checks. She told me I could not get any cash as she does not know me and would not trust Charles Schwab's check either. Even though I urged her to review my bank records to show my credibility, she refused to listen to me. I was humiliated by her abrasive tone of voice and a lack of interest in what I have to say as a customer. She did not take any time to listen to me but showed an arrogant attitude towards me. I am shocked by her attitude and behavior.


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I was a First Niagara customer. Never had any problems. Boy that didn't last long after KeyBank took over. I always check my account online. They have a habit of not deducting your debits from your balance which in my opinion causes confusion. They all took two hundred dollars from my account and the only explanation I got was the online system wasn't accurate. WTF!!! If your online system isn't accurate what's the darn purpose of having it. They bounced my account because my statement was returned in the mail because they sent it to the wrong address. Ten dollars fee plus thirty nine for bounce fee. I'd like to BOUNCE them!!! Don't walk. Run from this bank.


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I walked in and waiting for two tellers to stare at me and do nothing. Then the third continued on the phone, and I remained waiting a full four minutes. Then she stared until I walked up to the window, and greeted me. I told her I wished to cash two checks and set them on the counter. She asked me to repeat myself, and I did so and endorsed the checks. Then she asked if I had an account, and that I would have to pay a charge, and noticed it was a company account. She looked at the amount and gave me a rude look. Then she cashed my volunteer stipends, and counted out my money with a look of contempt and counted out the money in a sloppy pile, cash front and back and facing different directions on the counter. I could not reach all of my money. I had to neatly stack what I could, turn the bills all facing the same direction. I had to ask her to hand me the money. What kind of service was THAT?! I will find another bank!


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Yesterday, a Keybank account rep called me about two online gaming charges on my account. I didn't know they happened until I checked my online account. I never made those transactions. They said they cancelled my card and I will receive a credit but when I called the day after to inquire about the credit I was told I have to wait 21 days to receive it. I don't have much money and waiting 21 days is out of the question. I have had accounts at other banks and if you dispute charges you don't have to wait 21 days. As soon as I can, I will be closing my account. Keybank sucks!!!


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Bonus for signup not honored and nothing but trouble. In short form, I signed up with Key early December 2016 at a previous First Niagara branch in my town: local folks, should be easy enough. Wrong: the 200.00 promo that I qualified for is being denied at this time. Key stated that they did not have a Promo Code. My bank associate had been prepared for any such problems and I was willing to afford Key the benefit of the doubt for a new system with normal glitches. I kept the Promo Code and we resubmitted. Having now read the numerous complaints about Key, still not getting satisfaction regarding the promo and also getting blunt responses and lack of follow up to my emails to I am increasingly regretful for my decision to open an account. I write to inform others of my experience.


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They BANK on that fact that most people do not read the fine print in their policy agreements and then go crazy on your bank account. They have so many hidden charges that it should be a crime. Their banking app NEVER reflects what you spend and what's in you account. They're telling me I had one thing in my account when I didn't and she tried to keep going but luckily I took a snapshot of my balances. And then she had no reason as to why it was happening. Almost every other bank does not charge like that. I really think they are abusing people with charges.


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My account was transferred from First Niagara AND IT IS A NIGHTMARE! 300$ in rogue fees (changed setting of overdraft w/o my knowledge), HORRIBLE service, sullen employees (formerly of First Niagara), 2 and 1.5 hours wait time on hold, nothing gets resolved EVEN WHEN YOU VISIT THE BANK - THEY GET ON A PHONE AND YOU SIT THERE WAITING (1 hour!!! 2X!!! and I gave up and walked out). On top of it, THEY DID NOT LET ME CLOSE MY ACCOUNT!!! THIS BANK SUCKS. Now they added extra FEES AT KEYBANK CASH MACHINES!!! I sincerely hope they get investigated. I'm closing my account TODAY, AND IF THEY WON'T LET ME, I'M COMING INTO THE BRANCH WITH BACKUP - lawyer, private investigator, or whatever.


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Key Bank messed up my car payment. They took it out fine in October... Double billed me in November and charged a late fee in January and don't why. They have sent me 3 25$ gift cards for the inconvenience! My car got totaled and Key Bank is give me and my insurance company the run around. They are a very unorganized bank and would not recommend this bank to anyone...


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Being a military family, when we move, we open an account with a local bank once we get settled, and then keep our main bank which is primarily an online bank. We've never had any issues. Key Bank employees performed so poorly, that we cancelled our account before it was even completely open. We deposited an initial opening deposit of just $50, and here we are three months later, and it still has not been refunded. There's not a single person with this financial institution who seems to be concerned. I mean yes, it's just $50, but it's our money, not theirs. If they will so openly, and literally, steal $50, nothing would surprise me about this bank.


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I have been a customer with Key for many years but the last 6 months has showed me that they are getting too big and do not care about the small accounts. It is all about big business. First time user of credit union and loving it. I have 13 accounts at Key and have moved 8 to the credit union and the rest of them will follow as soon as their dates mature.


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I had first Niagara, they were bought by KeyBank - nothing has been okay since. Wait times are insane, I can't see details of my mortgage online, they transfer and transfer you and never answer your question - have spent hours on the phone - nothing is resolved. Email customer service over and over and get inane, unhelpful responses back. Took them two weeks to post my mortgage payment FROM KEYBANK CHECKING ACCOUNT TO KEYBANK MORTGAGE AND THEY CHARGED ME A LATE FEE! I could go on and on and on. I am going with another bank - it has been hell and has cost me a fortune. I loathe this bank. Avoid at all costs.


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The only reason I got Key Bank was because I moved to Denver, CO from Buffalo, NY. It is basically the only bank that is in both cities. They charge $5 for using any ATM that isn't theirs... Whatever I don't use a lot of random ATMs anyways. So I go home for Christmas and I come to find out they charge for using their OWN ATMs $5!!! INSANE all because it is in a different state... DO NOT USE THEM EVER.


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This bank has been one big pain! They are holding a check that I deposited last week until next week due to the fact that I "overdrew" my account a few times - something I wouldn't done except for the fact that they took money out of my account for overdraft fees which shouldn't have been taken out which made my balance a lot lower. This bank should be shut down and by reading other reviews here, I'm not the only one. I can wait to get my money out of this bank, I never had these problems with First Niagara.


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I'm about to say the same thing many others have, about how I loved First Niagara, but when they switched to Key Bank they went south quickly. From sneaking little fees in for using out of network ATM's to get your account balance, to the $3.00 today for an "imaged items with statement charge", though I don't get printed statements. I suspect this is because I viewed a cashed check online. Are they just trying to drive business away? It's worked for me. I will find another bank on Monday. Good Lord.


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I deposited a out of state check as usual for 20 months in a row without problem. On the 19th month my benefactor wrote a check from a closed account. The next day when the check cleared and I paid my bills online as usual. Three days later I got a call from a Key Bank employee. The check bounced and I was in the hole. When I got there two business day later to deposit a new check from the same source, they told me the account was closed. I waited twenty minutes for the teller to make phone calls. The account was closed, because of FRAUD she told me. Never been in prison or jail. Never bounced a check. NEVER committed FRAUD in my life. I asked if this would go on my credit record in the open portion of the bank where many customers were waiting. She was dismissive while saying NO. I felt like I should apologize for being poor as dirt.


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Never in my life have I seen a more incompetent bank! Since Key Bank took over First Niagara I've had nothing but problems!! I've been reading MANY other comments on here regarding similar issues. My mortgage payments getting paid late, one was even labeled as being paid to Comcast. Other checks getting posted to wrong accounts, etc. Frontline customer service reps sound like they have no idea what they're doing and no business being in banking. One rep was trying to tell me that he couldn't fill out a dispute form because he couldn't find Pennsylvania on his computer. He then proceeded to go down the list of states he saw as if I should pick one that sounded like Pennsylvania. Are you kidding me?! Now they've lost a loan payment I made to another bank! It's only been a few months. I didn't have any problems in all of the four takeovers I've been through in the last 17 years! Citadel, here I come!


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I had posted payments to go through my account and had sufficient funds. Well I also had written a check and there wasn't enough to cover it (that's why I have overdraft). Well I was told by the Mill Creek branch that if I wasn't there by noon today the check would go as nsf (so what's the point of overdraft?). Anyway she said that if it went nsf my account would go back to positive balance, but yet these CROOKS are going to charge me 5 overdraft fees. Well guess what? You can kiss my ** And ** Off. I'm done with this crap ** bank. They denied a payment of 50.00 when I had over 1000.00 in my account. The customer service guy said "Huh? I don't know why But SORRY we won't reverse the 37.00 fee..." SO today I'm going to close the worst Account I have ever decided to open.


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My bank was First Niagara and it was a great bank. Then it was bought by KeyBank. They never have me any mail about their fees nor did they have me sign any type of policy agreement seeing how they were completely new to me. This past Friday I had $28 in my savings account (thank God I usually just withdraw my paychecks the same day!) and KeyBank decided to help themselves to the funds in my account leaving me with a dollar something left. They are incredibly sneaky and I feel as if they robbed me. It is very unfair that they are charging their customers for atm fees when we already lost atm fees at whatever atm we go to out of our convenience. This bank is just truly awful.


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I was originally a FN customer and never had issues UNTIL... KeyBank came along. All of a sudden my account has overdraft issues and if I dont know how to balance my own accounts. Their customer service is far beyond below average. Their reps sound like they dont care at all about doing their jobs and was just told that they have no corporate office which I find very to believe. When the ripple effect of their non-customer friendly issues settle, I will definitely be looking into banking elsewhere. And I do hope that these comments are taken seriously because KeyBank just needs to go out of business.


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I was a HSBC customer, and then First Niagara customer. They were always fair and the staff was great. Then they switched to Key Bank, and it all went downhill. They say you transfer money account to account is immediate, it isn't. Your deposit, even from an employer, isn't available right away. They charge you fees for EVERYTHING. If you ask me, they are thieves. They say it's their policy. I've had more bogus fees saying our money was just pending, even when it was in our available balance. They are money-hungry, crooked jerks. Do yourself a favor and go somewhere else!


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An absolute nightmare! The worst online banking experiences ever. When First Niagara was bought out by Key bank I thought it was great. Much closer to home. I soon found out the constant online banking problems. The app is a complete waste of time, nothing nice to report. Constant problems logging on and payments not sent on time with a simple electronic transfer. The bank has made mistakes and fined me with outrageous fees, I was able to have them reversed but not until I had contacted them a dozen times over a one week span. Completely unorganized, unorthodox, frustrating, annoying, and my banking will change as soon as I decide a better alternative. Run!!!


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We paid off our car loan in full in October. We received a letter stating that the loan had been paid. But now in January have not received a title. We have called several times and received a run around. We will be seeking legal counsel.


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I reported to the KeyBank branch manager that a check from my customer had not been deposited into my business account after 1 week. I was told that the check was lost. The branch manger said it is not KeyBank's fault and my company would be responsible for any stop check fees and loss of revenue. Summary: If KeyBank misplaces a night drop deposit it is your own darn fault for trusting in their incompetence. This was strike three for them and I just booted them to the curb.


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I had my account broken into with an extremely secure password, 32 randomized characters including uppercase, lowercase, numbers, and symbols. After money was stolen the first time, the company not only had to be threatened with legal action in order for them to give me my money back, but they refused to disclose the individual who was engaging in the theft, and refused to do anything to prevent that individual from stealing further money from me. The thousand dollars I had in my account was stolen a total of 4 times in a row before I finally marched into the office and closed my account. To this day, they still haven't informed Zelle that my accounts were closed either, so I can't use that app either, and it's all UnionBank's fault. I would recommend people go with Wells Fargo or BofA before UnionBank at this point, and I believe that both of those banks are worse than stuffing cash under a mattress.


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This is the worst bank to have any checks deposited to. They have placed my checks on hold almost every single time I make a deposit. The crazy part is that the checks are always issued from the same bank for the same amount and they refuse to even release partial funds. They have offered for me to go someplace else to get my money if I really need it. RIDICULOUS! If this is the way they treat someone whom has been banking with them for over 10 years I will no longer do any business with them.


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This bank treats its customers like criminals. They always question when I deposit large sums of money. I have a great job at the same company for over 2 years. Why are my deposits still side-eyed?! They also hold your money much longer than other banks! They state money will post the next business day, but they decide when to post it, at their convenience --- after my account has been overdraft due to critical time-sensitive payments. This place is trash and honestly suggest you stay away at all costs.


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**STAY AWAY FROM UNION BANK!!** This is truly the worst bank ever. The people in the branch are very nice but the customer service over the phone is unacceptable. Their system is super slow. Nothing processes in a timely manner. If you have an issue and contact customer service you will not be helped. They will bounce you around and will not solve your problem after wasting hours of your time. Rocheen is the worst supervisor in customer service period.


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Conservative & Careful, they aren’t really oriented to the everyday person. They’ve used too many of my transactions as “float”, interest free loans, rates are bad, closed Mondays now. 25 years are over.


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The customer service at Union Bank who answered my call, are crazy angry people, have no experience at all, they need to be trained for the job and they have to be trained on how to deal with the customers, they sound like they are a runaway from a mental institution, or they did not take their nerves pills today. They got angry at me because I do remember the exact date I opened my account which was about 15 years ago, and they want me to remember the date of my last deposit which is more than 5 years ago. I am over 60y. I cannot remember the exact date. My answered for the 1st question was more than 10 years and my answer for the 2nd question was more than 5 years. They got so angry, I felt they want to choke me if they could. They cannot let me ask any question about my account even I answered CORRECTLY my SS#, my D.O.B. my account number and the branch where I opened my account.


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This is more than likely the worst banking experience I have ever had. My account was placed on “freeze” because of potential fraudulent activity being done to my account. I call the department and I am immediately treated like some criminal. They did not act like they wanted to help me. They acted as if I was the criminal or commuting fraud on my own account. They froze the account and now I have to speak to some investigation department with ZERO access to my funds. When this is resolved I will be closing this bank indefinitely. Customer service!! Yea right, they treat people like garbage. I’ll be going back to Wells Fargo


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My wife and I had credit cards, checking and saving accounts with Union Bank for years. After my wife passed away in 2018 the bank's services got worse. The branch and telephone service (800) didn't communicate and all with each other and they made a couple of large errors. So, I decided to cancel all accounts and credit cards. I confirmed with the branch and telephone representatives that nothing was owed either way and everything was closed. Months later I found out my wife still had an open account with 13 dollars in it and my credit card was still open and had a delinquent $39.00 charge on it, plus penalties. When I asked to talk to manager I was always disconnected. I tried to pay but the bank wanted twice as much in late fees. I finally just gave up. Let them ding my credit. Lesson learned. Please don't use this bank. They are terrible and blame you for their incompetence.


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I have banked with Union Bank for over 20 years. Not anymore! My checking account was compromised. They wired a great sum of money to a person across the country without checking with me first. I have never wired money before. When I realized this was happening I tried to get ahold of the fraud department and was put on hold for at least 45 min. When I finally reached a representative they were rude and could not of helped any less. Meanwhile the money was wired and immediately taken from my account. If you want a bank that only deals with fraud from 9-5 Union Bank is highly recommended.  I was told they would deal with this matter promptly. I never heard from them again. I had to continually call and email. 


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A long-time user of both Union Bank and Mitsubishi, and as a resident of Japan, I wish to move my Union Bank funds into my Mitsubishi Japan account (MUFJ). The MUFJ logo would suggest that, at the very least, Union Bank and Mitsubishi are attached at the hip. Nonetheless, Union Bank and/or MUFJ is not allowing me to move Union Bank funds (at any yen rate) into my Japan-based Mitsubishi account. I have spoken with several individuals on the UB side, and I have heard everything from "use a credit card to transfer funds", to "If you have any questions, please call us at...." I've called and called. It isn't my responsibility to see that those funds are transferred to my selected account. Nonetheless, I have been advised to fill out and submit this form or that, and have done so, but nothing has changed. I can't transfer the UB funds into my Mitsubish account.


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Union Bank offered the best fixed rate of the 5 banks I had spoken to with reasonable closing costs but a lower than 3 star rating. What I found was a Processor working from home who was grossly unqualified and totally preoccupied with home issues that directly affected his ability to properly, accurately and timely process our Refi. His supporting Staff, BC Law Firm and Landel Title companies never seemed to have the information they needed and fell far short of providing accurate support. 


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Recently opened up a checking account with Union Bank. Tried online banking first week I opened my account and it was smooth. A month later I try to log in and requested a code be sent to my phone- IT TOOK THEM 5 MINUTED TO TEXT THE CODE AND MY ACCOUNT WAS LOCKED! It is the weekend, have to pay a bill asap, no customer service, no phone or online info on how to unlock, unable to contact anyone online CAUSE I CAN'T LOG ON TO MY ACCOUNT! Really? Spend some money on being tech-centric. What a joke, no service, no online tutorials. Big F for FAILURE.


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Just got off of the phone with the fraud department at Union Bank due to multiple charges that were made on the other side of the country. $2000 plus of charges that was made to be exact. Initially the representative in fraud that contacted me was polite and indicated that they noticed purchases that are out of the norm for me. I reviewed these and definitely was not in NY taking Uber, requiring Uber delivery eats, or dining in multiple restaurants. What alerted them was the fact that I made purchases at the same time from my location across the country. Fast forward and multiple rude fraud representatives.


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I used to bank with Union Bank of California. They are the worst bank to do business with. They sequence checks to get more overdraft fees from the account holders. We are responsible for our accounts but Union Bank was sued for this practice. They have a culture of rude and unhelpful employees at every location I have entered. I left Union Bank for US Bank and have been much happier since. Basically Union Bank of California sucks!


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Whatever business you do with this bank, I highly suggest you don’t get a mortgage loan unless you want to close late which was what happened to me. I also had to buy my rate after assuring I wasn’t. My calls/e mails are ignored with zero transparency.


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We have banked with Union Bank of California since Great American Savings went bankrupt in 1991. So we were reluctant to consider leaving; however, the recent experience with their third-rate, disinterested customer service gave us the impetus. This is a long, tedious and frustrating tale. We had been doing a recurring mortgage payment through our Online Banking at UBOC. About 8 months ago, I had to make a one-time change to the recurring payment. The following month I readjusted the payment to what it should have been. I didn't notice that the system didn't register it; as a result, our mortgage payment was almost late. I happened to notice on the last day and called Customer Service. They seemed confounded and, after several phone calls and in-person meetings, offered no help.


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It is my considered opinion, that UB is fraudulent-they bought other banks, and thus their loans, HELOCS, etc. But when a mortgage(s) are paid the original documents if demanded must be surrendered-but alas UB is SO disorganized they could not produce these documents-thus the fraud-they used the telephone to defraud us out of our home-a very expensive home. Our attorneys will pursue MUFG instead of UB as they are the parent-they owe me a new home-and time will tell-but legally no footing at all for them-they cannot prevail-if anyone else had an assumed HELOC with UB do contact me-a matter of "Class" with extenuating circumstances is being considered by our contingent attorney.


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I have been banking with Union Bank for well over twenty years and have unfortunately run into a problem with your on-line banking department. I have called four times to set up on-line banking with Quicken and have spent a cumulative amount of time equating to two hours on hold. I have completed the on-line registration form twice, (the second time with a representative assisting) to ensure it was indeed submitted. I have been told I would receive a call back the last two occasions and sadly no one has called. I left basically this very message on their Facebook page and was told I would receive a call back from manager of the on-line banking department. To my dismay, I never received a call back from them as well. I'm at a loss as to why I was treated that way given my loyalty and longevity with banking with them. *Sad.


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People should be aware Union Bank uses deceptive bait and switch methods in their mortgage business practices combined with uncompetitive rates and poor service. A very large misrepresentation of over $8,000 was revealed to us after they took a $550 fee. Due to lower mortgage rates, we initiated a refinance process with our bank of over 35 years. We were told due to our large deposit relationship with Union Bank, we would have a special lender credit covering all loan-related costs with almost $2,000 in addition to apply to pre-pays or lower the loan amount – our choice. Because of this attractive promise our son and daughter in law also started a refinance process with Union Bank. We were both promised this would be confirmed with a formal quote to us right away from day 1. Nothing came.


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BEWARE: 20 year customer for my personal accounts, husband's small business accounts and my company's business accounts - we received a letter cancelling all 3 sets of accounts and absolutely refused to offer an explanation. I am a check signer on my company's account, with no common ownership and all of the accounts were cancelled on the same day - decision final, no explanation. All accounts are and have been in good standing. HORRIBLE CUSTOMER SERVICE. Local branch has no information and is not able to help. A consultant told our company it most likely related to one foreign wire to pay for parts we have been ordering for years - but the bank did not give us a chance to explain, discuss and is penalizing me personally along with my husband's small business.


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BAD RELATIONSHIP FROM THE START. The only notice that my account has been transferred came as a form letter. They only allow payments after the due date. All loans are due on the first one the month. They do not allow early payment of the loan. Which means all payments are applied after they're due. Given outside bank account info: l was registering the account with the Union Bank to set up the automatic payment. But they already had all my bank information from my previous loan servicer online payment setup. So the syndicated loan to Union Bank bank was given my outside account information without my consent.


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Our association in Washington State followed all the hoops required by Union Bank to close accounts and they still screwed it up! They left credit card accounts open, allowed charges to to hit the card, and then had the gall to try and charge all sorts of fees when the credit card (that they should have closed) was not paid. They even tried to issue a check from our checking account to pay off the card (as it was set to automatically pay each month from this account when the accounts were open) and they charged a return check fee. You wait for over 10 minutes to speak to anyone, even their collections department! This is by far the worst bank ever! Their staff are not professional or just were not trained properly - whether at branches or online the end to end capabilities of this bank are woefully inadequate and frustrating.


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I am really frustrated with Union Bank and their process regarding check deposits in the bank and online. My branch in the city of Rialto California is open Monday thru Saturday. On Saturdays they are open from 9 am to 1pm. I have had bills late due to the the wait time. When online I wait five days for my check to clear and in the bank if done on Saturday it takes 3 days for it clear because they say they do no banking on weekends but yet the bank is open and doing business.


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I absolutely despise and hate Union Bank. I am done, and I’m closing my account. I’ve actually had it for about 4-5 years but I’ve been getting bigger checks from my work and they hold my checks way too long. It’s ridiculous. I went in last Thursday to deposit my 5,000$ (not THAT much, right? Plus I’ve been getting these size checks for a while now so it’s not anything new for my account) and they said it would be deposited in my account Saturday. Even on the receipt it said it would be in there Saturday. Come Saturday, still not in there. So I called, and they couldn’t see it even pending on my account.


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Beware of Union Bank charging a demand fee on your actual loan statement. I was considering a refi with another institution and a $30.00 junk fee showed up on my next mortgage statement! Being a real estate professional, this is the first I have heard of this practice, which usually occurs when they close the loan with the new lender. I called them and they stated it is now industry standard. So, beware they are out to get these fees sooner rather than later. My loan was with another lender and subsequently sold to Union Bank, so their little $30 fee has now alerted me to not work with Union Bank. If I could give a ZERO instead of a ONE I would do it! Bye Bye Union Bank!


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What is with Union Bank. I paid their loan off in full, mailed a certified check on September 11th for $14,092.64. On September 25 I sent a letter to Union Bank after I received another statement not showing the loan was paid off. I called and after the customer service rep did some checking he informed me I accidentally mailed the bottom copy of the check not the actual check. It would seem you would call your customer right away. Union Bank received the copy of certified check on or around September 13th - yet no calls or letters. Clearly Union Bank could see the loan had been paid off in full. In my letter dated September 25th I informed them I am not responsible for any additional money to their bank, clearly it was a communication error on their part.


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Union Bank customer service is lousy. I called twice yesterday; was told that they would call me back, never called me back. I called the local bank. The bank told me they could not give me my information over the phone. I cannot get to the bank, so I asked about my checking acct. The woman kept telling me to come into the bank. I told her the c.S. Would not call me back. Again, I was told to go to the bank. She refused to help me. I am reporting this so-called bank to the federal reserve. Union Bank is customer service is always closed early during the week. Closed early on Saturday and not even there on Sundays. And definitely closed on holidays. What a mess!!!! J.N. Vista, CA 92083


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My teenage son is now in control of his finances. He works and has money going into his checking account and he transfers some into savings. Well this past month he bought a car and started school so he has been transferring money from savings to checking to keep up with the busy month. Apparently, he went over his transfer limit but he didn't know. We got a letter in the mail saying his account is being changed to a checking account because of the over limit on transfers. When we spoke with the office, they said he should have received an email and letter in the mail telling him he is close to reaching his limit but we never did. His account is now flagged and he cannot open another savings account anywhere else for a year. That is crazy. Now he has two checking accounts with them for no reason. Smh.


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We recently bought a home and our mortgage broker went with Union Bank. We wanted to open a line of credit to do some home improvements. After 3 weeks of basically not getting anywhere with a team out of Arizona - we gave up. They don't return phone calls - send wrong information. We are not rookies dealing with banks but we're so frustrated. We decided to call Wells Fargo and in 3 working days are farther into the process than with 3 weeks with Union Bank. Very frustrating to work with.


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I mailed my payment bill of $100.00. Lol. Somehow it was lost. I have been a customer from the 1980's and a credit score of over 800! They never called! They never notified me the payment was not received. They automatically put a hold on my card over a 89.00 payment. Then when trying to buy a birthday gift on a website I find out my card is no good?? Lol. Good bye forever. I will never use their Service again.


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I have dealt with Union Bank for 28 years, and as a lawyer represented one of its predecessors (Bank of California). They used to be among the most honest, most customer-oriented businesses I ever encountered. They have gone through several mergers, and it has ruined them. Rude, remote, and bureaucratic, and worst of all, incompetent. They make astonishing mistakes, meanwhile bristling with "gotcha" fees and penalties. Their unofficial motto is "nothing can be done." I award a second star only because the local staff, once you become acquainted, are friendly and do their best, under the handicap of awful management.


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My loan got transferred to Union Bank. They didn't send out a statement until it was the 11th hour so I had to get online to see my statement. Their online system was incredibly buggy and their information about me was wrong. The blamed the last loan provider. I had two different reps trying to help me. Finally they said they had to mail (yes, snail mail) me a username and password to get online. That sort of defeated the whole purpose.


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I opened two separate bank accounts on the same day, one with Union bank and another with a different bank. Unbeknownst to me that this could cause an issue with Union Bank. Two weeks later I tried to log in to my account and could not log into the account. So, I called the 800#, the customer service lady said in a condescending manner that the accounts needs to be close due to opening multiple bank accounts. What is wrong with having multiple banks. Although this could be my fault since I open two accounts in separate banks on the same day, learned my lesson on that, but the way Union Bank handle this matter was unprofessional and demeaning. 


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Union Bank bought my mortgage from another lender and I've had nothing but trouble from the beginning. I couldn't sign up for online banking because whoever inputted my data on my account listed my birthdate incorrectly. Even though it was their mistake, I had to physically go into a local branch, show my ID and prove that their data entry person is a moron. Got it corrected and STILL can't sign up for online banking. The customer service people (who are extremely rude) have no idea what's wrong and they've given up. I've been sending my mortgage payment by check, which they regularly lose, but last month decided to put in my escrow account instead of my mortgage account, which resulted in a late fee and calls from their collection agent for missed payment. Jesus H! The incompetence is staggering. I've been so stressed out by this experience that I'm wondering if there's a lawsuit in here somewhere for pain and suffering.


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I recently was informed via mail that our corporate checking account had an electronic draft returned for $34.89 two weeks after the fact. When we called to inquire as it was an electronic payment we had performed we were told the fraud department recognized it as such, without contacting us to confirm, and restricted the account. They said that our account had been compromised and to go to the local branch to close it. We did.


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My Mother has been a loyal customer of Union Bank for the past 75 years. They put her credit card on credit hold due to a mix up between bank accounts. That was understandable. What was not understandable was that we cleared her balance of $10,000 and even though they showed it paid in full and off credit hold they declined all use of it regardless. 


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We called customer service to inquire a CD promotion they have for 18 months of which will be expiring that same day. We were told to call the branch near us to discussed with branch manager as it is to their discretion to override it if it is not open that same day and to go the next day at the branch. We called the branch in Roseville, CA in Douglas Blvd. We spoke to the banker Travis and he stated to come in and it can be done. I came in first 45 minutes before closing and waited to be service while I'm waiting for my husband to come. Travis was helping someone and finally he was able to assist me.


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I have been a Union Bank of California customer for 20 years. Recently online payments I have made have not reached my Payees. These are payments that Union Bank mails out. I understand that mail can get lost or whatever but when the payment does not get there, I have to make the payment a different way so now the funds have been taken out of my account twice. I have called Union Bank. Stopped payment on the check that did not get to my payee so you would think Union Bank would put the money back in my account right? WRONG!!! 


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Opened saving account and checking account. Didn't know about 6 times rule for saving. Apparently you can't move your own money more than 6 times a month. If you do that, you get charge for $15, for every additional transaction after 6th time. Well it happened that I called on my birthday, hello, hello. So naive, thinking since it happened first time, they may do courtesy credit for $15. Well other banks do that, but not Union. Also I had very unpleasant conversation with supervisor and later another representative. It sounds like they just enjoying pushing people.


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I moved to CO from CA and needed to close my account since they do not have locations here. They kept charging me service fees for not depositing monthly into the account but I did not want to do that since Union Bank has no ATMS in CO. I called and spoke on the phone for an hour and they basically said they would not waive the $15 cashier's check fee. Tracy, the rep said, "If you were still a customer I could waive the fee but I can't since you're closing the account." I asked the supervisor why they can't waive it now since the whole reason I'm closing the account is because of service fees and she just kept responding, "We cannot waive the fees."


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Went through over 2 months submitting docs for a refi and then paid $500 app fee. Their appraiser came in about 30% under market value, what a shady dude, they then refused to do loan after assuring me with my perfect credit etc, that everything looked great. So they took my $500 app fee and sent me on my way with nothing except I was $500 poorer. I cannot believe they get away with their shady behavior. Dont waste your time with this bank!


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So, I began the day with 13,000 in my checking account. I went to the teller to deposit a large check into my savings account. I was told the check would clear after the hold, which is no problem for me. The next day I attempted to use my ATM card at the gas station and it was declined. "Insufficient funds" it said. I checked my account details on the website and found that my checking account was overdrafted by $11,000. There were no debits to the account. What the heck?


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I have been a customer of Union Bank for about 26 years. My parents set me up with a junior savings account when I was about 9 years old, and now, at 35, I am still a loyal customer of Union Bank. Though there are some things that I was not particularly happy about - like when my free checking account suddenly required fees after years of free, or an issue with overdraft fees due to uninitiated purchases or transfers - I have found that Union Bank has had no difficulty pleasing me as a customer.


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After 30 years of paying me interest of approximately 20c per year on my 3 savings and checking accounts, I got tired of the lack of service and terrible returns, and tried to close 3 my accounts. Wow did they make it hard - first when I called they said I couldn't close them over the phone (later they said this wasn't true and they had "no record" of my call). I sent a letter to the address they told me, and then after another 2 weeks I called to find they had "no record" of any letter (amazing how they never lost any of my deposits over all those years), just my request to close my accounts. 


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I do everything in my life, business and personal by the law. I went in to get a cashier's check and was refused on my own money. They were pretty horrible. They blocked the account and stopped a wire coming in from Switzerland. I wrote a letter to request the money returned when they scared one of my clients. He later put the money into another account after the money was returned. REALLY UNION BANK OR ANY BANK THAT PLAYS WITH FINANCIAL LIFE. 


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I carefully counted $45,355 cash with a Union Bank teller: carefully and slowly, $1000 at a time. I would count it first, he second and sometimes a third time. It was tedious. Each thousand we would count the piles of thousands together again and again and again. We agreed thousand by thousand he had wrote down each new total w/pencil on paper which I saw behind the glass and agreed to. We finished, got to the end and suddenly, without asking my permission, he took ALL my cash 30 yards away across the room to the cash counting machine he had used for each little pile, walking back and forth. Shocked was I when he came back after taking ALL my cash, with NO monitor and said in a strange tone of voice there is $43,355. $2000 vanished. 


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I received the mail from Union Bank with the Union Bank Rewards Visa credit card with the offer of 0% intro APR on balance transfers and purchases for 18 months, I applied it and got the card. I was trying to see the card member agreement in the online login account to review my offers but I couldn't find. I called the customer service on 14th May, they said that I have no 0% APR for purchases.


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Epitome of incompetency and abysmal follow-up. Only one card was ever sent out for a joint account (usually that means more than one person on the account!). I requested the other card in the other name. Five months passed without one ever being mailed. I went into a Union Bank branch (in Big Bear, Ca) and requested this card. Union Bank mailed a duplicate card with the same name as the one and only we had (Morons). I then went into the home branch in Carlsbad and requested this a second time in the correct name. Five weeks passed, no card mailed. 


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This company is a piece of ** company. This company has horrible employees. I had a acct with them. I was on marternity leave & I didn't get direct deposits anymore so they charged me fees for not having direct deposit. I close the acct in December of 2017 over the phone because I just had a baby in November & couldn't walk or anything so I told the agent on the phone I moved and she said ok & they'll send my check. I didn't receive in February of 2018. I go & tell the branch that I opened the acct with my problem & they do their stupid ** investigation again then they send a form for me to sign & notarized with my own money.


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One of the most lacking bank accounts I have had in Arizona, and I have opened over 15 checking accounts within 2 years. Limited service hours. No chat service. Not possible for my inbox to send secure messages. According to them that option is available, but that was never fixed for me. Not everything is available to do via secure message. Took them 3 months to mail me a debit card. Online website to download signature card was not working even when I used multiple browsers and they didn't fix it for me. Customer service told me that the sign up promotion would be extended for me since it took the debit card so long to ship but last representative denied it. Closing my account via phone would cost me $10.


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This is the 3rd time I am rejected at a store. Yet I should have money in the account. I am a government employee so when I deposit they give me a cash as much as I want against to that check and make the funds available the next day. I did deposit my check on Friday. Went to Costco. They told me I need to call my bank. I did; so called "supervisor" said there is no deposit to the account. I should go to bank first thing on Monday morning the branch will find out... so far even it is STUPID I WOULD ACCEPT IT. Then I asked so I am in Costco now and rejected. I have been your long time customer. You are not going to do anything??? She said, "There is nothing I can do" (THIS IS NOT ACCEPTABLE FOR A LONG TIME CUSTOMER WITH EXCELLENT RECORD). The next day is Easter. I left the cart with full of groceries. I will leave it up to you.


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When we moved from the state of California, it no longer made sense to have our accounts at Union Bank. It's taken at least eight months and several calls just to close a checking and savings account, plus the cash reserve accounts linked to them. I had to transfer money out electronically because they wouldn't just close the accounts and cut me a check for the balance (without a fee) -- which delayed the process. And I had to try to time it just right before service charges kicked in, because if the balance was at $0 and they charged a service charge, I'd be overdrawn and my cash reserve would kick in, creating more of a mess. I really do think the bank is shady because there's just no way that this many agents could screw up something as simple as closing an account.


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Union Bank needs to up their technology. Their ATMs are horrible. My husband has recently started a self employed business so we do not have regular paychecks deposited into our Union account. Luckily I opened our business account with a different bank. I kept my Union account because all of my autopays are set up and I do not want them all coming from our business account. I regularly have to make deposits from our business account to our Union account. Because I work 8-6, I normally deposit into an ATM. Their ATM many times doesn't work. And the technology is so antiquated. Apparently, because I am depositing so many personal checks (they don't admit it but they think I am floating money I guess) they will place a hold on the deposit, but the ATM doesn't tell you that. And you cannot figure out for how many days unless you call! No info on the receipt or online. 


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WORST EXPERIENCE: Linda and Denise at Dallas center totally messed up the deactivation of a debit card for business. They deactivated my personal card instead of business and I became cardless for the time being. To correct their mistake and reactivate the card Linda wanted to know all information from me, but still could not get the card reactivated and suggested me to go to nearest branch on a Saturday evening or stay cardless until Monday. Suggestion: please change the bank for better customer care or rely totally on online banking.


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I have checking account with Union Bank. Customer service is really bad in branch and over the phone. Union Bank have a lot of regulations are not good for customer at all. And always they have extra charge.


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Union Bank bought my home loan 4 months ago. It has been nothing but a nightmare dealing with this institution. Setting up auto pay should be pretty basic. After numerous conversations about their error with inputting my routing number correctly, I keep getting late payment notices from the debt collector. Each month I give them my routing and account number to fix the error. So far, it has been 4 months of exactly the same conversation as the month before. Very frustrating.


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I informed a banker in the San Diego branch on B St. in San Diego about a death of an account holder. I was informed that I would have to wait 45 days, and after such time I would need to produce a death certificate. Long story short after a 60 day wait period I reached out to the bank to follow up and was informed by another banker that the funds would not be released. When I inquired why, I was told, "That's the response our legal team gave us." When I asked if I could speak with someone in that department the ambivalence was apparent. I was informed that an advocacy team member would be reaching out, and somebody from the president office would be calling... Well I'm still waiting.


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Working with Union Bank on a Jumbo Loan Home purchase, it's been nothing but a mess from the beginning, let's see if we even get to the end - loan has yet to close. We are past the agreed closing date, they haven't even being mindful of our closing date/timeframe and keep having odd conditions that comes up last minute that should of been address earlier on. It's been nothing but frustration and a roller coaster. The way they are conducting their business they should consider getting out of lending practice. Slow response and turn around times has been their model there, so if you want a smooth and painless loan process stay far away from Union Bank!


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On 10-3-17 at 7:16 a.m., I made a $450.00 cash deposit to my primary checking account at my Camarillo branch ATM. After going through the process, slipping the cash into the machine so it can count, verify and complete the deposit, the machine stalled out and never completed the deposit. Instead it gave me a receipt stating that a hardware failure occurred and then the ATM reflected that it could no longer process transactions. Great I thought, my cash is in there and I am receiving no credit for the deposit.


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My mother passed away (2015) and she had a safe deposit box at Vista Way, Oceanside Branch. I was awarded by the Utah courts to be the administrator of her estate. My attorney couldn't get a response from Union Bank regarding the procedures needed to empty the box and close that service. I called and spoke with a representative at that branch. I gave her my mother's information pertaining to the box and that I have the key. I also explained my dilemma (living out of state), and that my attorney couldn't get a response from their office. I asked what did I need to do, to get the contents and close out that service. She stated I would have to email her the court documents, death certificate, and safe deposit box number any other pertinent information. I told her my attorney will send the court documents.


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Overall this is a great bank to deal with online and in person. I have been with the other "big" ones and Union Bank is willing to treat you as a person not a number and will help you find a solution to a problem, even if they didn't cause it. I am now older and having more problems with electronic banking than I used to and they are helping me find other solutions rather than being critical of me.


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Ever since the transfer business from Synchrony's credit cards to Union Bank of California's credit cards and other name changing related issues, there are so many problems even their bank tellers admitted. Here is what happened with me for the last 4 months, I used their automated phone payment every month on time and for example if the machine said to pay the minimum amount due of $35 press 1, to make other amount press 2, and if I chose 1, everything seems done smoothly and it gave me a confirmation number. 


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Burying your money in your backyard is a better option than Union Bank. Do not sign up to this bank! Seriously, they are the absolute worst bank. A few months ago someone in Indonesia stole money out of my account and after going back and forth with them and explaining how I couldn't possibly have taken a flight to Indonesia and returned in one day, they finally saw the error of their thinking.


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On June 12, 2017 I went to the Drive-Up ATM City of Industry Branch to deposit a check, the ATM ate my card! I had to sit there from 7 am to 9 am to make sure nobody used the ATM because who knows what would have happened to their card or mine. At 9 am I talked to the man unlocking the doors, he could have been the manager. I explained what happened, he couldn't have cared less! He never even said "sorry about that". His ONLY concern was where I parked, and to not block the broken ATM from the 0 customers trying to use it. He found my card and gave it back, and with a smirk on his silly face said, "You're Welcome"... And I hadn't said a word. You don't usually come in contact with a silly doofus of a manager of a bank, this moron has no business dealing with the public. As a long time customer, disabled senior citizen, and a veteran, I was taunted and treated with disrespect by this fool and don't appreciate it one bit!


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I have been a customer of Union Bank for about 6 years now. Their customer service is the worst I have ever experienced! Save yourself some time and do not attempt to call their customer service number for checking accounts or online banking, but if you happen to call be prepared to be placed on hold or mute without notice, also be ready for wasting your time because they can never help you with anything! You usually have to drive to a branch to get your problems solved, and my nearest branch is about 30 minutes away. I stopped using my checking account many years ago because of how inconvenient their online services are.


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My experience with the Union Bank is very, very, very dissatisfied because first of all they are scam and second is they are identity theft because they had closed my account without letting me know and putting this in my credit so that way I do not open another bank account with any other bank. That is so stupid. So I am telling you to take this off from my name because I do not want to be responsible for nothing. I did not do and it was the banker fault and the Union Bank so I have zero tolerance with them as well because this is the real reason I had opened a personal checking account like 2 weeks ago and I had made sure that it was ordered to be a joint account but the banker was very terrible, stupid and piece of **. Excuse my language. 


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I have had Union Bank since about 2010, and as a basic account it was fine, even though they kept closing branches and now I have to go 61 miles just to do my business with a PERSON. Why don't I do it online you ask? Because my clients pay me for my landscaping by paper check. They're old fashioned, and I think they have the right to be that way. And even if I could bridge that gap, the online banking system is HORRIBLE and I have been burned enough times to finally call it quits.


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I opened a personal checking account with Union Bank last 2016 or late 2015. I actually forgot the exact date and a few months after I opened another business checking because I am starting up a new retail online business and I opened it in a branch not online. Early 2017 this February I went to Los Cabos and I am aware that my business checking account was overdrawn by $300 something and they have been charging me fees of 33$. God knows how long or was it every day or every other day and I'm planning to put it back in positive account when I get back to California.


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Union Bank is the worst bank to bank with. Their customer service hotline is horrible. The worker are unprofessional. This company is unprofessional. They make mistakes and blame it on the customer. The overdraft fee is ridiculous!!! Don't bank with this bank. They're a scam and they don't care about their customers. I been banking with this company for almost 4 years and they still show no loyalty. If I could rate this bank with a 0 I would give them a -100000000. They're horrible stay away from this bank! And the customer service workers don't speak English so don't waste your time calling and if they do speak it they're very rude.


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I have had an account with Union Bank now for over a year, I have had problem after problem with them. This will now be the 4th time that my card or account has been locked out or referred to their fraud department. Like others on this review panel I am not alone with this treatment it seems. I don't understand why a bank feels it's "OK" to lock up someone's card or account because they use a merchant for the first time. (I can't choose where to shop now?)


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I have had a loan with Crescent Bank since August 2021. My total loan was 29000. 18% percent interest rate IS RIDICULOUS!!! Every time I look at my statement it appears that I haven't even touched the principal balance. When my previous vehicle's transmission went out, I had no options except to go with this bank because I come from a home where credit wasn't talked about! I wasn't an educated consumer and knew nothing about interest rates. NOW I KNOW. They approved my 2020 60,000 miles Honda Accord for a loan with an 18% interest rate. My payments are 700, with a salary of 45000, to add to it I am a single parent with 4 children and not on any government assistance! 


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If you want to pay double the amount for your car loan, play phone tag with them constantly, get re-routed 100 different ways, never get a clear & concise answer, and deal with completely incompetent people, then this is the company for you. If you haven’t caught on to my humor, long story short, DO NOT finance with this bank.


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Worst place to get a car financed. The rates are HORRIBLE and too high. You end up paying twice as much for the car. They are rude & need to be closed down and investigated. Never dealing with them again.


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A lot can be said about a company by the type of people they hire. Alessandro ** went the extra mile to help assist with funding of a auto. He was attentive, diligent, professional, and caring. Crescent Bank and Trust is fortunate to have employees like this.


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Concrete constantly expensive rates that are impossible to change, ever. They are difficult to work with most of the time and typically refuse to help make things easy, on top of which will heavily and randomly damage your credit score more than it helps. I can't wait till the day I no longer have to deal with them.


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I called Crescent Bank several times and voluntarily surrendered the vehicle a few months ago. They never came picked it up. Told me they would send someone out to get it but yet they put on my credit that I don’t want to pay for the vehicle and leaving bad remarks…. I’ll never deal with this company again.


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This finance company is the worst company to do business with. I finance a car 2014 @ 18% interested rate, had to, my credit was shaky @ the time. 12/2019, I made the decision to only have liability insurance on the car, as the balance on the vehicle was about $7000 @ the time and I couldn't justify paying car note @ $346 & insurance @ $275 for full coverage.


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If you're thinking about getting a car through a loan from this company I've but one word. DON'T! Don't be like me and others on this page who may have neglected to read in detail the small print. Don't let a car dealership tell you you're approved through this company even though you know your credit isn't that good...or maybe just downright bad. The dealership will tell you it's 10% compounded interest and so you may think (like I did) that this is monthly. People...IT'S DAILY so by the month's end you owe 10% of your loan X 30 days and they take that right off the top before applying anything to your principal balance so you'll be paying interest (thousands upon thousands) and you'll never see your principal balance shrink! YOU WILL NEVER GET THIS VEHICLE PAID OFF.


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I understand more than you know you need a car. Work, family, emergency or just starting out. But do your homework. Do not use this company. You will never pay off the car. They will find ways to charge you. This place needs to be investigated and audited. The rates are a prison you will never escape. I feel that they take advantage of people and are predatory lending. No kidding. Never again. I will walk before I ever use this company again..I will review on site I can. At least I can warn as many as possible. Buyer beware!


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I know for a fact a baby can do better than them. I hate to call them... Whew lord... Do not get a car loan with them!!!! It will not be a good experience. They are something else to deal with. Hell. Hell.


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They financed me a car and I THOUGHT that I was getting the GAP coverage but when I totaled it in an ice storm several months later, they hadn't put the coverage on my loan and they are claiming that I owe them $3600 above the value of the car. Buyer BEWARE!!!!


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I have been dealing with Crescent for 4 year stressful years. No one that know the account or can explain fees or how funds are applied. I paid $400 per week for an entire month just to see if any would go towards my principal after paying the interest that was listed under pif, although I was told they charge daily interest no one knows what the daily interest is or how/why all payments were only applied to interest only, that $1600 in 30 days, my normal payment is $445. I have filed complaints with CFPB and FDIC and they just sent a false letter of interactions with me and the case was closed, smh. This company is truly highway robbery and I will never finance with them again.


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This has been a long process with Crescent Bank, (6 years), my loan is finally paid off. In the beginning of the loan, I fell on hard times and had to defer a few payments, all terms and conditions were read to me at that time, moving forward years later to loan maturity date and now it is time to pay the payments that were pushed back. I spoke with customer service at Crescent Bank and Trust who instructed me to continue making payments on my original due date, I called in to make my third payment on the deferment. Customer service said, I must set payments up in advance or my payments would no longer be accepted, so I did. Approximately two or three weeks later, I received a call from a manager at Crescent Bank and Trust telling me that making payments on a deferred account was unacceptable and account need to be settled today, 2,500.00.  


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Loan was approved in 2019. Since covid, all payments went towards interest FOR 6 MONTHS, NO PRINCIPAL. So my balance became like it was upon purchase! Now I can't log in to the site to make a payment. Redirected to another site that doesn't allow for pay off quotes. Is this BANK FOR REAL? Do we still have to make payments? Can someone give me a reply, please?


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This company is full off Thieves. It ain’t worth the time or Money. You're better off riding the bus than getting a loan off these people ever again and I hope that everyone that reads this go thru another company.


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I’ve been trying 3 months to get into my online account. When I send a request for a new password, the system “verifies” your info by emailing a token code. When you enter the code plus additional info, the system states that the code is incorrect. I called the bank and was told, “I don’t know if I can help you with that but I can make a payment.” I told her “no” that I wanted to see my account and make the payment online so I needed to speak to a technician. The reply was, “Ummmm let me see if I can find someone here who can help with that.” I eventually hung up. My experience with this bank is that they conduct fraudulent moves to force payees into making late payments that they’re able to profit from. How sad.


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I am a caregiver to a disabled Veteran (U.S Marines). This poor guy had a car loan through Crescent Bank. An inattentive driver totaled his vehicle on February 2, 2020. Although the other driver's insurance company has paid $19,351.48 on the car, and GAP has sent over $4,000.00 (when only $2,000+ was the left over balance), Crescent Bank has refused to relay this information to the credit bureaus. They told me directly that either I or the Veteran has to contact the credit bureaus to get the $31,000.00 balance removed from the credit bureau records.  And, why is $31,000.00 on the credit bureaus?? The payoff was just over $22,000.00, and has been paid by the insurance company and GAP!! In fact, Crescent Bank owes this disabled Vet the overage paid Crescent Bank by GAP!! With all of the horrible reviews here, as well as on the Better Business Bureau website, why has there been no change in this bank's business practices?? Why has there been no class action lawsuit against them?? As I am writing this, my disabled Veteran is filling out a request for review on National Consumer Law Center!! This disabled Vet cannot purchase another vehicle to get to his V.A. Doctor appointments, go shopping, etc., because Crescent Bank will not notify the credit bureau that he no longer owes them for the car! Legally, the insurance company for the driver who caused the accident, and GAP, have paid the amount legally owed on the totaled vehicle...so, why is Crescent Bank leaving $31,000 on the credit bureaus when the payoff of $22,000.00+ has been paid??? This is truly unconscionable!!! WHERE CAN THIS DISABLED MARINE GO FOR HELP? I am writing this review because I am handling all of the physical and financial affairs of this Veteran...he is so calm about this, yet I am dealing with the rude people at Crescent Bank and am really fed up!! HELP!!"


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I bought car with a loan through Crescent Bank and Trust about 5 years ago and recently paid my car off last month. The experience with them has been the absolute worst. I would always pay my car earlier than the due date and plus extra but when I did and my payment came around, they said I was still late and that I had to make a payment which I didn’t understand. If I paid early why would I still owe for that month. Each time I did that I got late fees. I would have to call them each time I wanted to pay early so they would apply it for that month's payment so I wouldn’t be considered late. Customer service was horrible and most of the time rude when you asked questions. 


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My experience with this "bank" is one that I would love to forget. I was late on a couple of payments due to job downsizing and when I informed them about my situation, I was told that my payments would be put on the "back end" of my loan, which would have made my final payment due in June of 2020, which was no problem, Here's where the problem came in: the harassing and nonstop phone calls. I would NOT recommend this company to anybody and if I had known the reviews of this company before purchasing the car, I never would have done business with them. They are rude, unprofessional, and will barrage you every day all day. Please do not consider this company for anything.


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I am a little bit confused. I got a loan from Crescent Bank. It was for my pick up truck and it cost me $345 a month. I paid the loan for five years. I have one more payment on the truck. I got sick and I went to the hospital and I missed 2 Payments but I called and I made arrangements and this company worked with me beyond what they should have. I paid the loan for five years. I have one more payment on the truck. They rolled my payments Forward for me two times due to health issues. 


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I got a loan through this company in Feb 2019. After making double payments every month to bring down my principal balance I noticed that I was being charged $10 a day interest on top of my interest already added to my total from the beginning so in essence. I pay $500 a month (2x) for a total of $1000 a month. Basically I am 4-5 months ahead on my payments but they calculate daily interest from your payment date to you due date. so if I'm 4 months ahead that's 120days... ($1200 added interest.) When I called them out on this I was told that they are just the collection agency for my loan not the bank. I asked for the bank's info. I was told they didnt have it available. Please dont not set yourself up by using this company. I have been put on a block list. They can speak ENGLISH but act as if they dont understand what you are saying when you call. BE CAREFUL!!!


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My uncle who's a marine vet purchased a Nissan Versa from them and he was paying on time every time for the better half of 4 and a half years. He slipped into a coma as well as the transmission went on the car all around the same time. They constantly called and called so I got around to speaking to them and I was fed a bunch of lies as well as his balance owed on the car. So a long story short they sent a very disrespectful repo man out who used some very hateful and disrespectful words and to top it all off the car he was repossessing was in the back of a car that wasn't in repossession. Well lo and behold he put the car that had nothing to do with anything on his tow truck and slammed it into the middle of the street and threatened to splatter a woman all over the driveway just to get the car he was repossessing! And he said he does what he wants! I just want all buyers to beware!


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I am a finance manager at a car dealership. My boyfriend got a loan with this company with a high interest rate because he was first time buyer and just didn't have credit. I handle all of our bills and pay every month on time. I noticed after paying for 14 months our payoff was not going down at a rate appropriate to an amortization schedule of our interest rate. I was finally able to get ahold of someone who spoke English and they mailed us the amortization schedule, I was right. They had my payoff at $14,134 which is off by almost $1,000. They are stealing your money so if you have a loan with them I suggest you have it audited yearly and request your amortization schedule.


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I was financed through this company in 2015. Pay my car note every month. They give you a 10 day “grace” period but call you everyday. 4, 5 and 6 times a day in this time frame. I have NEVER been more than thirty days behind on a payment. I am currently 28 days late and these people came and put a hand delivered note on my door! For what?!? They harass me constantly and I pay my car note! Then whenever you call to talk to someone they ask 50-11 questions! I hate this company and I pray that they go bankrupt so that they won’t be able to keep getting over and harassing people! Additionally, I pay a portion of my car note once a week and yet my payoff balance has gone up?? It was just at 11,000. It is now at 12,500??? I’m at the point where I just want to take the car back!


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Made many attempts at contacting a representative in the United States. All have failed, but one. This person assured me a chargeback for the accidental double charge that was made would process in about 2-3 business days. It has been over a week. The call center in India wants name, DOB, address, telephone, bank statement, account and routing numbers to process refund despite having acknowledged that they had accidentally taken two payments. Will be contacting State Attorney General and SEC to resolve problem. DO NOT CHOOSE OR RECOMMEND THIS LENDER. THEY DO NOT HAVE RELIABLE CUSTOMER SUPPORT.


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I paid off my loan in full. They dropped my credit score 113 points by saying I paid late. I was given the wrong mailing address. I called the offices and they said the post date on the envelope will be the pay date. The company refuses to stand by their own instructions. One customer service person even said write a complaint to the credit bureau instead of making the matter correct. Do not deal with this shady company. I have never been late on any payment to this company. So when I call ahead and get the instructions on where to send the payment, now the company say my final payment has been assessed fees.


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I bought my van in 2014. Never missed a payment and paid December 2018 payment. Then get text saying my payment of $6481.00 is 11 days past due two days later. I called them and they said my loan matured and I owe them that amount ASAP. They will not refinance the remaining balance and said they will accept my regular monthly payment but it will be reported on my credit as outstanding unpaid debt??? My credit isn’t good enough to get a loan nor do I have anyone to co sign. I’m a single mom of three children on a low income. I will NEVER buy with this company again!? I will have my attorney after this company ASAP!


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I had a car loan with this horrible company and yes I fell behind on my car payment but instead of giving the car back I did what was the only right choice. I contacted them and made a settlement agreement on the price they would take to closed the account leaving my credit free from a repo listed and they agreed to 20,000.00 and I had a dealership willing to buy it for that exact amount after a good month of working with this lender and looking for a dealership or individual to purchase the vehicle. When we agreed to the settlement they gave a deadline. Well for a week before the deadline, myself, the dealership and their managers who called the bank and authorized them to talk to couldn't get them to fax over the payoff sheet. I called them. Everyone on this deal tried to get my lender to fax the payoff sheet which was in 100% completing my end of our agreement to settle the loan by saying it for the agreed settlement. 


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This bank lender canceled my warranty and gap insurance without notifying me through the mail or getting a required notification consent. I found out a year later when I took my vehicle to the dealership. I dutifully admit I got a few months behind on my car note, but my car was never repossessed as I immediately got caught up and didn't miss a payment after that. My car note never changed. Matter of fact, I built a relationship with my loan manager and we talked quarterly. And it was never a mention that it was canceled or was I made aware of on the recorded lines when I made the payments, GAP and WARRANTY were canceled. If it wasn't for my car issues, I would have gone into year number two without knowledge. This was unlawful and illegal. I no longer have them as my lender. My advice, find yourself a more reputable lender.


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My wife and I bought a new car in 2015, took a loan out for 26,000. In just over 3 years we paid it down to 18,500. In 2018 my son got into an accident and the car was totalled. Geico covered the 10,000 the car was worth, yeah that's how bad they nailed us on interest. Anyway so are GAP kicked in through Crescent Bank. They only paid 4000 and left me and my wife with a 4000 dollar debt to still pay... For 3 years they were the worst people to deal with. I highly recommend you look elsewhere. They are not worth your time.


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Do not, I repeat DO NOT finance with Crescent Bank And Trust at all. ESPECIALLY in Louisiana. Their interest rate is through the roof no matter what, and they lie about late and missed payments to grow interest. They repossessed my Mazda and never put a closeout bill on my credit. So the loan is just continuously growing.


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This company is disgusting. They lie constantly and then try to cover it up. NEVER will I go through them. Jenna (Recovery Manager) is rude and hateful. Attempted multiple times to ask questions and understand and she constantly interrupted me. Waiting on a call back from Carla the AVP/call center manager.


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This account is currently being disputed for several reasons. Long story short, I got the vehicle in July 2013, approximately 1 year while going through a divorce and being a single parent of 4 children, I fell on hard times. I had a family member in need of a vehicle who agreed to take over payments and use of the truck. Fast forward to 2017, that family member told me she was having issues, advised at the time she was already 3 months behind (approximately $1,200). As I was now in a better situation, I was able and willing to just pick up on the payments. I got the vehicle back from her on Friday February 24, 2017 and Monday morning; February 27, 2017 when I went to leave for work, the truck was gone. I called Crescent Bank & Trust immediately, explained the situation and also advised them that I had the money to bring the account current and move forward with on time payments. 


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I never been behind on a payment until I hit a deer then I got behind. I told them when I would pay the payment and they kept calling and calling then I had a note on my door. I wasnt even 2 weeks late. Now I'm debating on paying my next payment or using the payment to file bankruptcy. They are the most rudest place I have ever used. I only have 16 payments left. Never use this bank. I regret it now.


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I financed my vehicle with Crescent Bank almost two years ago and never had a problem with them...until the past two weeks. Two weeks ago I traded in my car and went with another bank. Crescent was called to get a 10-day payoff. When I was trading my vehicle in, the salesman made the remark that he had heard some really bad things about Crescent Bank. I advised him that I had never had a problem with them. So, they call me this past Monday about my payment and I advised them that I had traded the car in. What was very odd is that they called me at work first. They advised me to call the dealership to follow up and let them know. 


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Crescent Bank should be immediately shut down for their services & fake policies. This is possibly the WORST BANK! to finance with. Like some of you I was sold a dream & thoroughly LIED TO!! I purchased a vehicle from Jim Burke automotive two years ago in the wicked dumb City of BIRMINGHAM, AL (the worse & dumbest place on God's Earth) & I will admit I was younger than but still was aware of the pros cons of financing a car through a bank. Well my credit was not sufficient enough to get a decent APR on a loan so Crescent was the only one & the crooked salesman completely lied to me informing me I would be able to refinance with Crescent in a year to lower the payment & that they will work with me! Completely false. 


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How Does Gap Insurance work if your car is totaled? You file a collision claim with your insurer and find out that the actual cash value of your vehicle is only $19,200. This means after your $500 deductible is taken out, your car insurance company will pay out $18,700 to your lienholder. You still owe $23,500 on the car, so you're left with a “gap” of $4,800.Jun 24, 2011.


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5 years I've had this vehicle. Every month for 5 years they wasn't putting anything on my principal balance. One month they would put 30 dollars towards the principal balance. Mind you car payment is 380.


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I need to find someone that can help me do an audit on what I owe these bloodsuckers! They harass me at work and at home if I am 1 day late. It's ridiculous! I was suppose to be done with my payments in January and they are reporting I owe $ 11k more! That is not correct! HELP.


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I have had a car payment of $418 per month with this bank since 2012. I had to defer 3 payments back in 2013 as I was out of work. The car is now going to be paid off in July instead of April. Because of these deferred payments which were only late by 2 weeks to a month they are now demanding an extra $755 with the July payment or they will report me to the credit bureaus. Does anyone have any advice on how I should handle this?


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Got a Auto Loan from 2009, on a 5 year loan. Paid off April 2014. Account showed a $0 up until Dec 6, 2017 appeared on my credit with a 10,000 past due original balance with a term of 1 month. LOL, but it was funny. Either someone is playing games with the company's account or someone is just that stupid and don't know what they are doing. I was floored. Common sense would say no one pays a auto loan for 8 years. 4 years having a $0 balance. BUYERS BEWARE...


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I have a car loan here. I fell on some hard times and they told me right before my payment was almost a month late, that I could put the payment on the back of the loan. I had to fill out paperwork that they had to "mail". They sent it to the wrong address... On purpose? After I signed this paperwork and faxed back - to a number that didn't work - they went dark. Couldn't reach anyone and they tried to put a payment through on a day that was never discussed. To purposely overdraw my account. Or purposely make me default before I could get that paperwork in. I think they never filed that paperwork and repoed my car, knowing when I was out of town and switched it with another one. When I finally got ahold of someone, that person had no record of any calls I have made about this bank loan.


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I took a loan with Crescent Bank almost two years ago, the loan amount was 16000 dollars and after two years of payments, I currently owe 15,400 dollars. During my loan period thus far I have not missed a single payment, and was threatening to be late on one because I was fired from a job. I pay 400 dollars a month and the operator offered to defer a payment for me, had a form sent to me that I had to FAX back to them signed - no email here! I did find a fax machine and got it back to them, all good. Until 3 months later, when on my credit report they said that I missed a payment! I called them and the woman told me "just file a credit dispute and we will work it out and just take it off on our end." I did that, no response for June, did it again, no response in July, let it be because work was heavy in August and September... And then did it again as advised in November, and they finally updated my credit report saying that I had 5 missed payments!!


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February 2013 I obtained an auto loan through this bank arranged by Dealer. First time I had applied for or asked for credit in over 25 years! No credit history and a NULL FICO score! Was approved by this bank at a high downpayment and high interest Rate.That is OK, I understand! I was told and understood I could make payments on-line directly to bank by check, debit card or credit card. First payment attempt resulted in they had my address, zip code and social security # entered wrong! After 14 phone conversations and sending 8 Faxed forms over 12 days finally resolved the situation. I was left feeling like they did not care!


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If you have other options I would use anyone other than this bank. We were told at the beginning of our auto loan we had a 10 day "grace" period... Wrong. Over a 6 year loan every time I paid within the "grace " period I was penalized a late payment fee. Come time to pay the last payment. I was told I still owed 1200 more dollars. I about fainted. When asked about it they told me that I need to pay it or they will come get my car. It's criminal. Go elsewhere if you can.


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Auto loan. Very rude. Not sure why these individuals are so angry at life..? Granted I was 12 days overdue. Called my place of employment and harassed my leadership. Never received a phone call directly. Beware!


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I see so many people complaining about this company harassing you. If you are late on your payment they have every right to. They gave you a loan knowing you had bad credit. Pay on time and you will not hear anything from them. I have been with them for 5 years and always communicate my paydays with them. They never called me. And y'all knew what you were signing up for. When you signed the contract stop complaining. At least they gave you a car loan when nobody else did!!


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Wow, where do I start? I was 23 years old (5 years ago on December 12th) when I obtained a loan from Crescent Bank & Trust. At the time, my credit was pretty poor from a few bad decisions as a teenager, as well as my credit being stolen. I did not know the correct steps to take to fight my credit theft and was left with a horrible credit. I had to have a car to get to and from work so I applied for a loan at a car dealership. Little did I know that the only bank that would take me is Crescent Bank & Trust. I was happy to even be able to obtain a loan and did not realize the extent of the theft and fraudulent events that would take place. After 5 years of payments and the feeling of joy and excitement to finally be done with my debt to Crescent Bank in December of 2017, I was informed that my payments will not be over for 4 more years and that I still have a balance of around 10,000! 


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In April 2016 I took a $1000 loan out from them. I have always made my payments on time and never missed any of them. I made my last payment 5/2017 and even went into the branch to confirm it was finally over. Now, I keep getting phone calls and mail about I still owe them $119. Management will not listen!


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If you want to do business on a car loan this is not the place to come. LOOK at all of the bad reviews they have had from different customers. I called them in March to inform them that my mother had died, I had the vehicle and wanted to take over the notes, well mom was not behind so they came and repossessed it in the middle of the night. I called 911 thinking it was stolen only to be told that 11 Hour Towing had repossessed it per the bank. I called several times consulting with them about it then all of a sudden they became rude, and said "We can't talk to you anymore..."


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We submitted an automobile retail installment contract to Crescent Bank, which they approved, with some stipulations. When we submitted their stipulations, and delivered the vehicle to the customer, when we contacted Crescent about funding us, they added more stipulations! I have been a new car dealer for 30 years - and have never experienced a bank adding more stipulations, on 3 separate occasions - after the original ones were met. They were clearly trying to back out of their approval. THE BANK ENDED UP SAYING 'WE HAVE DECIDED TO RESCIND OUR ORIGINAL APPROVAL.' This never happens, especially if all stips are met. It is unheard of adding more after the vehicle has been delivered to the customer. DEALERS BEWARE OF DEALING WITH THIS MOST DISHONEST BANK! In the end, we had to retrieve the vehicle from the customer, at great expense to us.


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This is the absolute WORST company, ever. I got this loan when I was 23. 5 years and $24000 later, over 13k has gone to interest and only 11k to principal. This company does a daily compound interest. There were a few times where my $500 payment went completely to interest! Don't even think about going 5 days late. They'll call you 2-3 times a day asking for their money. I will give them that there were 2 times where I had to skip the month that they worked with me, but that's about the ONLY positive review I have for them. I was told that if I made my payments on time for 6 months, they'd refinance my loan. Well that never happened. 


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We have an auto loan with them and they are very hard to get in touch with. They are extremely rude, threatening, and harassing, and liars. They will tell you what you want to hear. Make arrangements with you and then break them, make unauthorized debts to your bank account.


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I was trying to purchase a car in the last month and I got approved by a Chevrolet Fred Beans dealership in Doylestown. I got approved for a loan, the bank happens to be Crescent Bank. It appears that I was missing just a few more paper work like a lease, two more references, and bank statements. They were very rude and falsifying inaccurate statements that was not given. Well the person I was associated with, which was Kat. (She was rude to me, my landlord and then try to flip the script as we were the ones being ungracefully rude to her.)


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They call your job & references (who is 84 & 90 yrs old) when late. They told me that my wife is a liar. They sent payment back to my acct & it didn't show up for 3 days. But they needed their $ again. So the lady said she would push the payment back. Now I am paying $2 a day for their mess up. So I only had a year to pay this car off but now it's going to take another 3 yrs because of interest. Plus for years I paid them $9.98 fee for paying with a card. Everyone uses a bank card these days. Besides they make enough $ on interest. 


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I called at least 4 times today. The first three was told (automation) to enter account number or last 4 of social security which I did and then it flips back to payment options where you must enter an account number. Do not have account number. Very discouraging. Finally got a person on the line and then after being on hold for 9 minutes was transferred to a Melissa **. A supervisor I believe. RUDE, RUDE, and RUDE. I explained I was just trying to make a payment of 900.00 on my daughter's account. Was told they needed to speak to her and see if they can talk to me. Talk about what?


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In 2011, I purchased a new Nissan Versa for my wife who did not have any credit. I myself had just gone back to work after being unemployed for 18 months, so my credit score wasn't much better. However, after being convinced by the car salesman at Maroone Nissan in Pembroke Pines, FL that it was better to buy new than used, he steered me to Crescent Bank.


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I pay these people every month by the 18th. My payment is due the 10th. I get paid on the 15-16 of the month. They call me three to four times a day even after my payment has posted. Also my husband passed away 3 weeks after buying this car in 2015. This bank REFUSES to take him off my loan with copies of the death certificate and everything that I have provided to them. I was told they would have to re-write the loan. Then re-write it, that's not problem. He is gone. I need him off this loan and my car registration. I have no idea what to do. Plus they report on my credit that I pay late 30 days or more. I have proof of every single payment and never have I once been more than 8 days past my payment date.


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My husband got a car through Crescent bank in 2014. He had a good paying job but not so good credit as he was frequently late on things. This bank calls everyday. If you are 1 minute late they call. Life happens and sometimes you have things come up. They do NOT understand that! I am not on the loan. It's in his name only. They still call ME. I am like "look this is not MY loan". They are not polite and not easy to talk with. I can not get a word in edge wise. They do not care what your excuses are. They want the payment NOW or further action will be taken. 


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Marinda made a difficult process easy. She went out of her way to help get my provisional credit reversal reversed. I was out of town and had been waiting over a week for this situation to be rectified. After they told her it would be a few more days, she did her magic and got it situated within 30 minutes. Thank you for making a frustratingly situation easy. US Bank needs more employees like Marinda. THANK YOU MARINDA FOR BEING EXCEPTIONAL!!!!


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I have a dispute with a dealer that they charge me 777.00, they supposed to send me that money back, never send me the money. I dispute this with US Bank and no help with this matter, do not trust this bank. Stay away.


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I wish I could give below zero to the US Bank. Total nightmare. I tried to open a bank account online, and it did not accept any payment methods to activate the account. Then, I stopped by at one of their branches and opened an account which took 1 hour. I was waiting for my debit card but it did not arrive. Then, I called customer services and I was told that ID & address verification are required. When I opened the account at the bank, I brought my driver's license, password, lease but they still put on hold. One bank teller says they can give a temporary debit card and other one says they cannot. I had to make a second in-person visit to activate my account. Avoid them at all costs. As soon as they approve my application, I am gonna immediately close the account. Oh, last but not least they "automatically", open a second checking account without my consent or request. They did not even provide a valid answer how did this happen.


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I'm a small business owner. I've had accounts with US Bank for 20 yrs. With my business I use online banking everyday including the app, 2 days ago I had a biometric issue with my phone when attempting to login to app, as result I had to reset my password which has never been a problem doing, however after the password reset I attempted to login and received a message telling me that my username has been disabled and needed to call for help. I have called 2 times (as I was told to wait 48 hrs. and call back if needed). Both reps told me nothing could be done to fix my login and that I would have to wait another 48hrs and call again. 


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Wish I could leave zero stars. When setting up an account they say you can use the online banking and virtual card right away until your packet comes in the mail. They don't mention you can't use online banking until you receive your account number that is in the packet. I have to wait 10 days to receive my packet to start using my business account. Who can wait 10 days to bank for a business? When you call they're very unhelpful, a bunch of "sorry" and "we're aware of the issue" but no help. Not a good start, going to close the account and go with Bank of America.


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Contrary to US Bank’s phone reps and managers, the state of Texas does not issue titles. They expect the loan company to mail. The DMV and two car dealers agree. I have had 5 car loans in Texas over 20 years. Bank of America, Chase, Toyota, Ford, and a credit union all mailed the title to me after pay off. I had to apply for a duplicate title at DMV and pay $40 to process. The DMV also said US Bank is the worst to deal with. I called and ask for a refund with a manager and they refused. My next steps will be letter of US Bank Office of President and BBB. Unbelievable experience.


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I've decided to close both my savings and checking accounts with US Bank due to the frustrating inability to complete a basic online external transfer. Wasting over 40 minutes on the phone being shuffled between unhelpful agents and encountering a very rude manager named Nathan, is disappointing. Being denied access to my own funds for no reason, even within the bank's inconveniently low daily limits, is simply unacceptable.


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Froze online access 8/17/23. I called and the associate didn't know why. When I asked to speak to that department she indicated they can't connect to that office and she indicated they have 24 to 48 hrs to reach out to the effected customer. I asked to speak to a supervisor and 40 mins later she indicated, "They are busy and they will call you back," but we all know how call backs are handled. My online access better be enabled within the next few hours or I will close accounts and move on.


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On July 31, at 10:50 am, I put a $20 in the ATM at Riverside Dr. and Mariota Ave. I got a receipt back saying mechanical error. The branch teller said to call and start an ATM dispute. I started a dispute on 7/31 but have not received a refund for the missing deposit.


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My fiancé and I both applied for a US Bank credit cards (Altitude Connect) when our furnace suddenly went out and we had to buy a new one quickly. Instead of using the 0% APR with the furnace company to finance our furnace we opted to both apply for US Bank Altitude Connect credit cards because of the following Offer: "Earn 50,000 bonus points when you spend $2,000 in eligible purchases within the first 120 days of account opening. That's a $500 value redeemable towards travel, gift cards, cash back, merchandise and more." As well as an extend pay program which states "Extended payments for unexpected expenses. Pay over time on purchases of $100 or more with no interest, just a small, fixed monthly fee."


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In January followed a claim to have a charge reversed because US Bank canceled my ATM card without my knowledge and I needed a credit. Let me countless phone calls countless inquiries and I still have yet to get a credit they've dropped the ball over 10 phone calls I was lied to I was never told 120 days I was never told I had to have a phone name. Got a message this morning that 120 days have passed and my claim is closed. 10 phone calls and my claim is closed. Buffoon idiots.


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I am soooo frustrated! Communication is the worst. Corporate and the branch can't seem to get on the same page. I am stuck in the middle going from one department to another to get everyone on the same page!


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I applied for a business account for a new business I am starting. I went through the complete application and verification process and was informed that everything was approved and my account was created. After several days I had not received any communication about my new account so I called Business Account support and Verification Center. I had to spend about 2 hours of my time just waiting on hold to speak to someone. I received a letter informing me that I needed to call the Verification dept. to verify my account, which I had already done a week earlier.  


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My business account was transferred here after over 10 years at Union Bank. Transfer of online banking has not happened after a week and hours of wasted time with support agents. Total, utter incompetence. AVOID.


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Tried to open a CD Account (special deal offered as a part of the State Farm Alliance). Was not able to complete the online application (they don't provide enough information on their website) so I called customer service to assist. A very nice lady walked me through the process and actually completed the account application for me... mind you, this was the second time I had called for assistance. Everything was complete, I signed for the account. Somewhere in the process she transcribed a number wrong, or asked for the wrong information. I was told, all was set, all was OK...they had the information they needed to accept a six figure deposit. I waited, nothing happened. I called again, was transferred three times, but was told all was OK they would fund the account within a few days.


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I was trying to reorder business checks. What a horrible experience with USB! Not only they do not have readily available option on their website, they have referred me to a third party with no prior knowledge of my ordering checks before. No one to talk to about this problem either. While most other banks have 24/7 service to address customer needs, this one does not have. The worst banking experience ever. I am so sorry I set up my business account with this stinker. Will try my best to transfer everything to a better equipped bank. Stay away from this bank for your personal or business needs. It is unstable and dangerous.


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I opened a home equity loan, and they asked if I wanted to sign up for a bank account to have easy access to it. I declined. I tried later to create an online account to access the home equity account for purposes of payment. The website would not allow me to do so. I called to acquire my loan number and they refused to provide it despite me providing identifying information. I was able to get the loan number via a CFBP complaint. Which is funny, because they are willing to tell the CFPB my loan number, but not me. Based on my experiences, I recommend not banking with them. Or, if you do bank with them, make a complaint to the CFPB. Just be prepared for US Bank not to accept any wrongdoing.


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Oh, the arrogance of this bank!! What recently happened to me has to be against the law. I could list several examples of why I am dissatisfied with this bank, but this is the most recent example of the greediness of their Private Banking department. Given the closure of regional banks SVB and Signature and the uncertainty of another regional bank where I have two seven-figure CDs I wanted to move my money to a larger bank. I entered my local US Bank branch to open a simple checking account. A client relationship consultant IV helped me by the name of Wes **. After taking my information, he advised me that due to my deposit amount, I would have to deal with the Private Banking department, and they would be calling me shortly.


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Customer Service always has a minimum of 1-2 Hours of wait. Their customer service representatives are unknowledgeable and do not know how to solve issues. Long story short, I use a personal card for business purchases. They notified me that I need to show proof that the bank account I am using to pay off my credit card belongs to me. I faxed over my business bank account information to prove to them that it is my funds paying off business expenses. Two weeks later, they froze my account and I called their customer service and after waiting for a representative for 1.5 hours, they said I need to refax my documents and wait. I have never had any issues with BOA, Chase, etc... U.S. Bank is probably one of the worst banks I had to deal with. (The only reason why I have to utilize them is because they are partnered with the airline I consistently use to travel overseas). Otherwise, I would cancel all my cards and use another bank.


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Pros: They approved me for my 1st credit card when I was a student but Wells Fargo declined me. They gave me free checks for my checking account. I appreciate their willingness to help students who need to build their own credits.


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So my account has been on hold for 2 months. I sent in all the information that they needed. Seems to still doesn't work for some reason. They tell me to go to the website login and send in the information through the website. I can't do that because the account is locked and it won't let me log in which doesn't make any sense. I've been going through the same cycle for too much. I can't take it anymore like I got I got bills to pay. I got medicine I have to take for depression. I can't do nothing because my account is locked. I feel like customer service is no help. It needs to get better. That's what I feel. It needs to get better because I feel like customer service isn't doing a good job of getting to know their customer like they should. I shouldn't have to go through all this trouble just to get my account reactivated and to get my money. Something needs to be fixed.


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The USA banks do not offer trading or cashing in of gold coins, silver coins or ingots at all. They do not offer sales of gold and silver coins or ingots. That is what a bank is supposed to do. They do not offer solid numismatic investments at their bank locations, and with today's technology they can easily give spot prices and follow the markets. They could have a separate bank location for numismatics. They also do not have solid paper currency trading with old currency or different sorts of currency that is rare or otherwise a marketable investment. The banks give low interest rates on savings accounts and CDs, and some take out punitive for not keeping a balance or for mailing statements.


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We've been with U.S. Bank for at least 12 years now and we love it. US BANK helped me with my first account after I turned 18 and got me through school. The Bankers are wonderful and have given me all sorts of insight, from how to invest to spending on a daily basis. Keep up the good work!


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Charging me for a fee because a bank that I closed an account with about a week and a half before payment was due tries to send a payment? What the hell? Of course the bank is closed and it is not my fault and my payment was made with my new bank on time! U.S. Bank was like, it's my fault that the bank tried to send a payment that wasn't valid? Customer service suck and they suck! The End!


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My Roth IRA was transferred to them by another institution. It has a couple of CDs in it. I get a letter stating they want to charge me $30 a year to be the custodian of my Roth IRA, and “helpfully” offer to deduct the money from my account. Not only do they want $30 a year for doing basically nothing, but dealing with them so as to withdraw the proceeds so as to deposit them with another institution (that doesn’t charge this ridiculous fee) is like undergoing a tooth extraction. Do yourself a favor and avoid these crooks.


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The U.S. Bank app doesn't work sometimes. When I called about one of the issues, a customer service person said to just uninstall and reinstall it. Knowing that customer service departments can give messaging as directed by the corporate office, I wonder if the corporate office knows it has problems and doesn't have any intention to make it better and expects its customers to run hobbled, if you will.


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RUN from US Bank! We have had the worst experience ever. The first quote for our auto loan changed when they told us they forgot some "fees". The quote increased by $75/month! Then we said we would put money down to decrease the monthly payment. Then the day before closing they called and said we had to bring them a cashier's check. My husband took off work to get them a cashier's check then the next morning they EMAILED saying they had to delay closing because WE didn't get the check there in enough time and it had to go back to underwriting. 


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PLEASE READ: I learned today that I am the victim of identity theft that leads back to of an account opened by Kiara ** in October 2019. A suspicious address in Texas appeared on my credit card and Experian tied it back to this card. This address was used to file an official tax return and my entire identity was compromised. After months of back and forth I learned that US Bank Fraud department is there to protect the institution not the customer. Today, they admitted to actually seeing that the address was tied to this credit card. For all the wasted hours I spent over the past few months being transferred to different departments not once did they say they admit it was part of my profile. 


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Would have rated zero stars, but that isn't an option. I finance a motorhome in February. I was never able to get the title sent to New Mexico so I could register the MH. I paid the loan, trying to force US Bank's hand. Still no title. It ultimately took 4.5 months (without being able to register the MH and no license plates). Finally, US Bank requested the title transfer from AZ to NM 30 days ago. AZ and NM (I know, praising Motor Vehicle, right) were very prompt and got me taken care of. I called US Bank this afternoon, since I foolishly assumed that they would send me that title with a lien release. You know about assumptions... Anyway, they are now sending me my title; 3 days processing, in house, and 5 days for postage. Means I have been working on getting the titling cleared up for 6 months!


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I've been banking with US Bank for a while now. Definitely not a new customer. I went and deposited a STATE ISSUED check, which was issued from the STATE workers' compensation fund and they decided they were not going to let me have the funds and have placed a ridiculous 14 day hold on my check. They tried to tell me it was because of the amount. Then they told me it was because it's not a known issuer, all of which makes no sense as all the checks I have deposited from $12K to $4.5K were all "new issuers". I've never had a check held before, and need these funds to help with my move which is in less than 7 days. Deposited it on 6/15 and it will not be released until 6/27. I'm moving money from this horrible bank as soon as the funds clear. It actually costs me money to do business with these crooks. Never again.


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I wanted to invest in low yield (1-3%) VERY Stable investment for a short term - 12 months. They put me in a bond product that has lost 8% over the 12 months. I called them several times to try to adjust the portfolio but instead, losses accelerated. I switched teams within Wealth Management and the second team didn't do any better. I understand investments are risky but if you are looking for only 1-3% growth an 8% loss should never happen.


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This bank has ruined my life. The first time I had a dispute with them they froze my card and account and left me stranded in an entirely different state than I lived in, causing me to lose my hone and all my possessions. It took 10 months before they paid me the money in the account. I filed a dispute two months ago again and not one person has actually reviewed the dispute. I send emails daily and get only computer generated messages back saying case closed. 


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I was signed up for a card that I did not want. I was trying to sign up for a promo card that was sent to me and they signed me up for another one and would not fix it. I called in and spoke to several people being passed around about the issue.


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I refinanced my home loan nearly two years ago. Along comes US Bank, they bought out my loan. From the get-go, they screwed my property tax payments and missed the first payment due. I even alerted them BEFORE it was due and it was still late. I tried to get a hold of the escrow department and of course, you can't talk to them. You have to go through the gatekeepers, the idiotic representatives who answer the phones while you're on hold. After weeks of arguing, they finally paid my property taxes out of my escrow account. I had to threaten a lawsuit if they tried to charge me the late fee with the county. Then I decided I wanted to change my homeowner's insurance. Of course, nobody to speak to with that department either.0


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To deposit a check on line my limit was $2500.00 which at the time I didn't know and our motorhome broke down where there was no US Banks and my dad sent me a check to cover the cost of $3500.00. They would not accept the check and we went round and round for days trying to get the money to fix our motorhome and head back to our state. We were stranded and got NO help from them. Couldn't believe they wouldn't up the limit 1000.00 so we could get the money. We no longer are banking with them. Couldn't believe they left us stranded in the middle of nowhere and no money. We have been banking with them for years and they did that to us. Customer service was rude when we asked to talk to someone higher up to help us. I'll never do business with this bank and I'll let all my friends and family know what they did. They don't care!


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Opened a checking account online. Had a few hiccups wth the process, but everything worked out okay. Have another checking account with Wells Fargo for 40 years, but since moving to Idaho, wanted to try a local bank. What a mistake. Read reviews about U.S. Bank and one of the high points is their customer service and often you can speak to a person, not a computer. 


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I received a payroll US Bank Focus card today. I followed the steps to activate my card and create a login. If I try to log in, their system logs me out saying I have to reset/create a new login. When I log in again, I get a blank screen and nothing loads. I do not have a cell phone and US Bank refuses access to my account without sending me a verification code to a cell phone number. I only have a tablet with service to accompany my closed caption and TTY calls, not a cell phone. US Bank clearly discriminates against people who do not have cell phones or have disabilities, limiting or refusing access to online accounts.


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Fees fair? NO - The HIGHEST fees. Customer service fair or nice? Sometimes, but more often than not, no. Sympathetic sounding? ABSOLUTELY NOT - not "RUDE" but just close enough to the edge. I have a bank account too. I called the branch for something someone was supposed to have handled but hadn't completed it yet. I called. That person had left without completing the job. I waiting for the manager. She got on the line, after a very long hold time (understandably has a lot of customers so I wasn't mad), very rushed she told me she didn't have time to do it because she was too busy for "CUSTOMERS". I AM a customer. I can't leave work to deal with your employee's incompetence just to walk up for priority. It was an email I needed them to send.


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US BANK stole $6250.00 from my business account. On 3/9/2022 US Bank deducted $6250.00 from my business account because they claimed I did not supply supporting evidence with a certain time frame which was never disclosed. On 3/10/2022 supporting documents were received by the support debit dispute division of US Bank address and contact numbers are not available. US Bank investigators hide from business owners at a level branch and business managers do not even know how to get ahold of these people. 


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This has been an absolute nightmare that I have been dealing with for the past year. I returned my lease in January 2021. When I returned that car to the dealership, I returned it in perfect condition as it was only used to go to and from work. When I received my inspection report, I saw some very disturbing images. Someone had cracked the windshield and created other very visible damage to my car after I had returned it. 


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The Go Card is a signature visa card which comes with a higher start credit limit and more perks than the basic and platinum cards. Have your roll of TP in hand when you get ready to go. I don't have an existing relationship with USB and don't plan to. I have a 1.01% APY checking account elsewhere and I'm not moving $100000+ to any of USB's corporate pockets just to get their Signature cards a $5000 CL notwithstanding. I see they're taking below 700 TUs tho.


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The last reported profit for US Bank was 35%, while they continue to gouge their depositors. Interest rates on Checking accounts are is 0.005%. So on a $10,000 balance you earn 50 cents per year. On top of that they charge $24.95 monthly maintenance fee ($300 per year). Under certain circumstances they will waive the monthly maintenance fee but if those circumstances change they will not inform you because they don't want you to know since if you did you would immediately close your account and they would lose the $300 revenue stream.


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Unfortunately, US Bank has disappointed me several times. The latest issue was when US Bank sent me an email notifying me my transfer of funds from US Bank to my other account at another institution was cancelled. But I am most irritated by the difficulty in reaching customer service by phone to solve these problems. Often I only reach a message machine. If I do reach someone, that person is distracted by another customer walking into their office. US Bank staff at the branches seem very nice and eager to help. But doing anything online is difficult.


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From early on I have noticed that US Bank 24 hour customer service line agents are blatantly dishonest, rude and some would raise their voice to show their righteousness. When I need to get things done, 9 out of 10 times it will not be done. They lie as if everything is copesetic and in reality they drop the ball. They are quick to judge and quick to dismiss. I am a hotel front desk agent, but if I ever behave the way US Bank reps. behave, I would be written up immediately and lose my job if I keep up with my funky attitudes. They are on the phone so they are quite comfortable pretending to put me on hold for something important all the while waiting for me to hang up the phone, or pretending to transfer me to someone else and hang up the phone on me. 


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They closed my checking account without notice. None. Then they told me it’ll take 3-4 weeks to send me my money. They lied (recorded) five times. I wouldn’t trust them to cash in a roll of dimes. They’re not trustworthy.


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I called US Bank to solve my problem but they don’t care and took my money from my checking account, I can’t get my money back. Worst bank ever seen. I will close my account and open another account to other bank.


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This was the best choice for my business banking needs as a start-up. I would strongly advise that you know your Client Relationship Manager, as they could be a valuable resource should you have a question or run into issues. My Client Relationship Consultant is Edgar ** and he has been very helpful when things went awry or I had a question.


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I should read the bad reviews here first. :( I open a business account everything went smooth first, all automated. Next working day I get email "please fill out this PDF because your original transfer did not go through." I picked up the phone and called the number provided. Being send to 4 wrong departments until some lady that sounded annoyed confirmed I need to send the PDF.


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I highly urge anyone considering US Bank to look elsewhere! Even after reading several negative reviews, I thought it couldn't be that bad and still gave US Bank a chance. I was dead wrong! I started the account online, because the local branch is appointment only. Due to additional red tape, my direct deposit couldn't start right away. This made my next corporate paycheck, a physical check. The check is drawn from a well known large national bank chain. When the deposit posted the next day it was not reflected in my balance. National customer service said a two week hold was put on my paycheck, but said that they didn't know why.


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In Nov. I discovered 3 fraudulent checks. Immediately called the bank then I went to the Hacienda heights CA Branch. I explained to Hugo one of the banks clerks. We did all the proper paperwork and got the ball rolling. One thing he did was close my account and open up another one. Now I had no access to my old account and I asked well what if there are other fraudulent checks? He assured me that a COMPLETE AND THOROUGH INVESTIGATION WILL BE DONE. So For at least 6 months I heard nothing so I called. The Rep. said it was still in process. I asked how much longer. She had told me to call that following Monday. At this time I was having some IRS Issues and I needed the banks statements from my closed account. I had to call request the statements which the process will take 48 hrs. 


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My family member was a victim of the gift card scam. The bank failed to flag unusual activity. They told us their system isn't always competent and there's no more they can do. They also acknowledged that my family member was a victim of a crime, but oh well. Gift card scams are on the rise and banks are more concerned with getting you to spend your money on their services, but don't protect you. No one looks at what new frauds or scams are out there until afterwards. That's why scams are on the rise. So not only are you the victim of the scammers, this bank continues to victim shame and victim blame. I've been a customer my whole life with this bank and loyalty doesn't mean a thing. DON'T BANK AT US BANK. You've been warned. I'm taking my money out and going with Chase who does alert you.


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This complaint is for US Bank ReliaCard. Several months ago TWC sent my lump sum of $18,000to ReliaCard. I was able to use the card for one day and then they shut it down with a identity verification restriction. I completed the identity verification and I sent in all required documents to US Bank ReliaCard. I’ve never heard anything back from them. I never received a phone call a text or an email. I sent in all the documents extra documents and notarized documents several times that ReliaCard never got in touch with me to let me know the outcome. So when I called they told me that my account had been closed due to card services agreement. I waited and waited and nothing.


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I started a new account with a US Bank branch several weeks ago. In attempting to add a deposit via a check from another bank, where I have been well-established for years, I was told there was a "fraud-alert" or some such. I had been standing in line for 25  minutes already to a single teller with line behind me. I was then told in order to deposit my money I needed copy of driver's license, car registration, and social security card. I needed to go outside into the hot sun to get my car registration then come back and be ignored as I waited next to the line. 


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I retired from US Bank. Worked over 20 years for US bank but still do all of my business here. The Branch Manager at Columbia, Tennessee did not follow the check cashing policy when I stopped in. He was highly unprofessional as a Manager & short with me.


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On September 21 2021 I noticed $650.00 missing from my account and saw that Kohl's department store took my $325.40 payment out of my account 3 times that day and I could not believe it. Normally I would have gotten a notification or call about multiple charges like this but nothing. I went into my local branch and the 22nd and a dispute was filed the 23rd. I had already talked with Kohl's. They admitted mistake. I was told it would take 6 weeks to get a refund from Kohl's. US Bank told me they would have it done in 10 days or less. I was told by a banker I would have the refund in my account on the 7th of October then on the 7th told it would be the 8th. On the 8th was told I "should" have it by the 14th or 15th. 


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My mortgage was recently transferred from the originator to the US Bank. The property taxes were due and I kept calling and sending emails to the US Bank property tax department. However, they were clueless and failed to perform their basic duty of paying on time taxes from my escrow account. Despite calling the and sending a copy of the bill, they kept saying, they were doing “research’ and will send me the ‘results’ after 10 days. The tax remains delinquent despite a large escrow account. Every time I called them they fabricated a new story. DO NOT DEAL WITH THE US BANK EVER. I had the worst experience ever with them. One star is too generous for them but this is the lowest score available.


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We purchased a new car back in 2018. The dealership went thru US Bank. The experience has been a nightmare from the first contact with them. They are not very organized. We moved to another state and called them to change our address. It took an act of congress to get this done. Then they did not list us both on the account and they had to change that. We recently paid off the loan (two years early). They were supposed to send us a letter releasing the lien. They said this would take approximately 10 - 14 working days. We also asked to close our checking account with them (required to get the loan). This would take approximately the same amount of time. 


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I just worked with US Bank on securing a mortgage for an investment property. The initial conversation with the loan officer is all good, until you pay the fee and start the process. They are all over you and very attentive. Once you start the application process it's definitely not a good engagement experience. I was securing mortgage for less than $125k and I have a net worth of over $1M. But the whole process was so drawn out only because the person my file was assigned to "Courtney **" was totally inattentive and never shared the information on what's needed on time inspite of multiple voicemails and emails. She made the process of frustrating and painful, that I regret choosing to go with US Bank, to the extent that my closing date is in jeopardy and process started 6 weeks ago. 


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If I could give US Bank 0 stars I would. In my 48 years of life on this earth, I have never dealt with such a dysfunctional company. I have spent many hours on hold, and have been transferred dozens of times of the last several years of dealing with them. It has been more than two years and tens of thousands of dollars, and my issue is still not resolved. I am constantly promised calls back and never receive any. It has been the worst experience I have ever had with any company. Do NOT use this bank.


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Needed to close on our house, moved to a state without a physical branch. First, 3 separate customer service reps told us that we could get an account here at another bank to transfer money. Got that done, called back next day, now being told that they can't do large wire transfers over the phone. Spoke with supervisors to explain how far it would be to travel, etc and everyone was completely unhelpful. Ended up having to travel to another state to transfer money ($500+ in airfare). Would 100% not recommend using when moving out of state. Hopefully they treat other customers unable to physically get to a branch (i.e incapacitated, disabled people) differently because providing an in-branch only service isn't equitable service.


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Amazed that after 10 mortgage companies I have dealt with, I find one that is the lowest level of competence in the US. Mortgage experience only so cannot speak for the regular banking but would never deal with them. I have had problems with the insurance and the most horrifying of all is they APPLIED tax bills that did NOT belong to my property!! It is incomprehensible to even grasp that mix up; called and complained; not resolved yet. CS rep said they matched ONLY the parcel number - so every darn county applied a bill against my property ($400K value - $12K tax bill in state of VA? Three bills paid out of my equity account). My account was sold to them but I wish I had choice or was given an option to move my mortgage to someone more competent.


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I got my government check direct deposited into my checking account, because U.Mess bank said they would charge a monthly fee, if I did not have direct deposit, kinda like black mail. Well my check was sent July 1st, after 10 pm, and never came to my umess account. So I have to go out of my way, to go there, call them, setup a meeting, and the bottom line is, they have no clue, but think D.B. Cooper, might have it. Their customer relations suck. They all read from the same excuse script, they make wells Fargo look good. Put your money, in your mattress, there will be no overdraft and surcharges.


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First problem is with the credit card. I had closed out a c.c. account with US Bank. I had only a checking account left and I had intended to close that out when I could. I have Social Security and one other small monthly checks coming in to that account, totaling 900 dollars a month. US Bank sent me a new c.c. - which I had never asked for and did not want and I did not use, having not activated that c.c. Now I found that US Bank made some charges on that c.c. for some Youtube movies and ebooks. I know I never gave that c.c. number for payment. I used a debit card for another bank, Santander Bank. The amount was small, about 45 dollars in total. But it appears that US Bank merged that old account, which I had closed, with the new c.c. number which I had never authorized.


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My truck has been paid off since February and as of today, July 2, I have yet to receive the release. At last word, as of yesterday, it was faxed, emailed and mailed. I still do not have it. Very friendly when I call but does not seem that the work is actually getting done.


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I purchased an item, HP Chromebook, on May 4, 2021 through online to Jungle Outlet originated from Lakewood, NJ, but is franchise in Las Vegas. I rec'd the item, HP Chromebook, delivered on May 12, 2021. The first day, I noticed a permanent line on the computer while typing and reading on it & didn't notice other scratches till two days later on the laptop. I tried to work with the merchant & she had few times misunderstood my request till she finally understood. Then I asked instead of having to return it, to see if I can get partial credit to it but she wouldn't respond but said return & replace. I've already been using the item and all my information is on it. I disputed the charge and filed a dispute to the US Bank.


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Absolutely the worst customer service I have ever dealt with. I had a supervisor yell at me and totally rude because she could not adequately do her job nor answer questions thoroughly. Holding someone’s money is not a proper thing to do.


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US BANK GOES OUT OF ITS WAY TO BE AVAILABLE TO ALL ITS CUSTOMERS. THEY HAVE VERY COURTEOUS SERVICE STAFF & online help is always there to help. They have very customer friendly policies.. I have used this bank for over 25 years!


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After 5 customer service representatives I got transferred 4 times over the phone finally got a dial tone. The staff do not know what they are dealing with or how to tackle the problem. They all blame it on COVID now; because they have no idea how to manage the forbearance payments when customer do it. Please beware of this bank.


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Very good bank. Great customer service including a person answers their phone even overnight. Not too pushy and seems to treat people who don't have a lot of money the same way as the people who do.


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Prior to our mortgage being sold we had US Bank. My family owns several homes that were handled by this mortgage company. We thought it was one of the best in the business. It was not their fault of the mortgage departures. US Bank is remarkable in communicating with its customers. I also had great customer service experiences by phone and online. We, yes my family and I were so disappointed when our mortgages got switched and taking away from US Bank. This is a company that is highly prioritized in satisfying their customers mortgage and banking needs.


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For as large as US Bank is you'd think that they would have streamlined their operations. Closing a mortgage before expiration was not seamless. Paying with a bank transfer was difficult ($100,000 maximum transfer amount). When an insurance refund check came back to the account they could not find it, for weeks and weeks. Departments are not linked seamlessly - escrow had to be called, an amount had to be mailed to me first, transaction couldn't be completed in one simple phone call.


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Choosing to bank with a company for 31 years and receiving no comments, other than a form letter, on acct closures is just strange. A phone call proved confusing at best as only the obscure Account Closure Dept seemed aware of the closure letter. How fortunate it was not lost in the mail before I withdrew my monies. Yes, banks reserve this right but slightly comical coming from their customer satisfaction team. In 2021, there are an abundance of fee free banking options, without silly $2500 daily mobile deposit limits and excessive wire charges. My individual and business accts deserve friendly professionals with a modern approach to banking. Farewell US Bank and your antiquated ways!


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Had an atm error at a branch location when they were closed. $1100 was not credited to my account, called corporate. Got nowhere (ridiculous process). Eventually spoke with branch and even met with them days later. They could confirm I deposited said amount of cash but informed me there was nothing they could do other than issue me provisional credit in 10 business days which is insane. Finally I was told the branch manager was contacted and would likely be able to issue me immediate credit until the issue was resolved but it was never followed up on. I’m now 5 days going on 6 with $0 assistance, no actual timeline for reconciliation. First issue I’ve ever had like this and an absolute failure on US Banks part from a customer service standpoint.


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I had a check for $500 that I didn't feel like driving to the bank so I use the mobile app and scan the check. Now the check is from my employer. Which I automatically have a deposit in my account every two weeks but there's a hold on my check almost 2 weeks for what reason I really don't know. If I would have known there was going to be a hold on it I would have just took it somewhere else and deposited it. Very unsatisfied with them. Then when I called customer service the first lady couldn't help me. Gave me another number to call. The second call he said it's up to the bank's discretion. Well I really think that is totally not right to hold it that long. Even after it's been cleared. I did learn a lesson to just go cash it at Walmart and pay the $4 fee. Instead of waiting 2 weeks for US Bank to clear it. Granted this is not my main account luckily.


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So I had a transaction that came up and I tried to handle it but got passed around like a hot potato, frustrating right? Anyway last phone call was with a manager. I had a friend who was with me in the car. We just did his ancestry and I said, "You're **." The manager took offense and verbally attacked me and threatened to shut my account down. I will be taking my business to another bank who doesn't make assumptions.


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U.S. Bank is unable to distinguish the nuances of their individual departments. Today, I spent close to seven hours trying to get them to recognize that they had erroneously debited $2100.00 from my balance. Their hold times are untenable and you are made to listen to scratchy, hideous background music. Even management admitted to me (finally) that they were having problems with their Bill Pay/Zelle/transfers. The bank gets them confused and the result to the customer is absolute nightmarish. Tomorrow I am moving my account to a competing bank and I will never, voluntarily do business with U.S. Bank again.


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This out of control bank is deceptive. There are plenty of watch dogs and consumer agencies willing to litigate cases against this integrity void business should you have the misfortune to be abused by them. Stay away. You will find fine mortgage loans, car loans and banking services from other local banks and credit unions. A true monster but not a gentle one. Stay away.


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Don't imagine you can travel with a US Bank debt card. I just spent hours on the phone trying to get them to let me use my card on a trip. Seriously, 7 phone calls over a couple days and over and over they would tell me that they had cleared the block -- but then it would never work. They finally pretty much admitted that whatever fraud protection block their system was putting up, they couldn't override it. Same thing happened to me last year, but I gave up after a couple calls, thinking it was a problem with the card -- but when I got home, it worked just fine.


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I opened checking and savings accounts at US Bank February 1, 2021. It proved to be a harrowing experience. ** was the personal banker who opened my account. She proved to be a busybody. While she was entering my information, I returned a call and Iris was listening to my conversation. Later, after we were done, I told her that it was my understanding that I would get $225.00 immediately. ** told I would not get any money out of my deposit until 5 business days later. I explained that I had given my last $5.00 to a homeless man at the bus terminal and only had $1.75 left. I asked her to please loan me 50 cents. She told me no. It turned out that ** the branch manager told ** that in fact, I did get my $225.00 so that solved that problem.


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My experience with US Bank on 2/01/2021 at 12:17PM at their toll free number--1 800-285-8585. For starters, I was on this call for 51 minutes. I did speak to Customer service Reps at intermittent times, but most of the time was dead air and a recording saying they had a higher than normal amount of calls. Even in this health crises, spending almost an hour on the phone is unacceptable.


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When I opened my checking account with US Bank in December 2012, I was told that if I accepted a US Bank Credit Card, my monthly fees would be waived.  I accepted the proposal, and cancelled my other bank cards. Now, eight years later, I received a letter telling me that because my card has been inactive, it was being cancelled. The trouble is, that I was never warned my card was in danger of being closed. My current credit score is 803 out of a possible 850, and the closure of this card is going to wreak havoc with my score, and result in my fees being added to my checking account. 


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Leased a Chrysler 300S AWD in Sept. 2017 for 39 month/49000. The sales rep. suggested I purchase an extended warranty to cover the vehicle after the manufacturer (36 month/36000) warranty expired so I did MOPAR maximum care for $381. Upon returning the vehicle, I found out the warranty was basically useless. US BANK has AUTOVIN do vehicle check in and pricing estimates for repairs. I was completely surprised to see a charge of $965 for a door replacement on my AUTOVIN report, I called and got the original report and photos. 


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Pros: The bankers I work with are very pleasant, professional and knowledgeable. Cons; The online bill pay was very easy to use until this week. They have "upgraded" the look and function and it will be the end of our 20+ year of our relationship if they do not fix it quickly. Putting in a change like this with no warning or explanation is extremely frustrating. I no longer feel like I am a valued customer. This past year they were not prepared to help their business customer obtain PPP loans, so I had to go elsewhere. They cut their bank hours so I had to adjust my schedule. Where the other banks I use did not change their hours. But bottom line I really liked their bill pay so I stayed. I will give them a few months to fine tune it but I will start looking for another bank for my main personal and business accounts.


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I'm on unemployment and was receiving my funds via Reliacard by US Bank. I ended up moving from Dallas TX to Irving TX in Dallas county. Next thing I know my card is frozen for fraud alert due to an address change!!! I get a text from this bank that has no branches in Texas, saying I need to verify my identity through the banking app. I open said app and they want a picture of my DL and face. It says lay the license down on a black background and then send a photo using your phone's camera.


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I switched to US Bank because we have a local branch in our small rural town. That was a huge mistake. I've never had a bank that would charge overdraft fees at rate of $36 for less than a $5 charge. I've literally paid almost $400 in overdraft fees in one month because of the snowball effect because of scheduled payments that I was not able to reset after the first of the fees sucked up my money.


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US Bank's systems & processes are the most archaic of any institution I've ever banked with. They have tons of processes in place to ostensibly protect you, the consumer, but providing verification to get through those processes requires jumping through hoop after hoop. On top of that their portals for bank, mortgage, & credit card are all disconnected and often down or outright buggy preventing login in the first place. This bank is decades behind other large banks when it comes to online accessibility and ease of use, stay away unless you enjoy spending time waiting in long lines at physical branches to get anything done.


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20 yrs maintaining automated payments for 3 cc. Notified them of hardships due to COVID19. Put a "code" to guard my credit in my acct. They assessed 2 late fees and reported it to the credit bureau; even after paying the full amount on my credit cards. Unconsidered & dishonest bank. I closed all 3 cc accounts.


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I am a victim of a scam. Right before Christmas my identity has been stolen. I have been seeking a job and accepted a job offer. I was sent a w-4 letter. Everything is virtual now so I assumed my 3 hour interview was a normal process. They took everything from me and left me with nothing. Heading straight to the bank to prevent further damage the teller's response was “there’s not much we can do”. Had he actually listened to my situation he could have froze my account and saved my funds. Customer service and fraud department can’t do anything either- I’ve been banking with this bank for 12 years and have never even asked for an overdraft fee waived or asked the bank for anything, really. 


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Worst customer service ever. I’m incurring high interest because they will not give me a phone call back to unlock my account for some stupid reason that they didn’t even know about when I first called!!! I was supposed to get a phone call back from their fraud department a week ago to confirm it’s me, which I still don’t get why but okay, and they are not keeping their words!!! I’ve called in numerous time again and again, and all they kept saying is they need to confirm it’s me and that department is only an outbound and I have to wait for their call. Then CALL ALREADY!!! It’s almost two weeks now that I’ve been waiting!!!! And now another day is about to pass by. 


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I’ve been a card holder for well over 10 years. Looking for a simple updated card replacement. When it didn’t arrive I called (on-hold 15 minutes) was told to give it another week. I waited 8 days and called again. This time I was on-hold for 65 MINUTES, only to be told that they have high volume of customer requests and to give it another 15 days. That is 25 DAYS just to get a replacement card because they’re busy. Not friendly on the call. A case of a bank so large that they have lost touch with their customers.


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Beware of this criminal organization because they don't hesitate to steal your money by delaying payments that they say are paid but can take days longer to receive or send funds.. They are known for strong arming their customers which is a fact but at least they don't bust your knee caps, they get very close at times.. Their lending practices are crooked and they don't hesitate to destroy you into foreclosure if you have any equity.. They need to be investigated..


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I just went through a nightmare. An online purchase generated a fraud text, I hit the number one and that should have cleared. It didn’t. Several calls later finally at 1AM! A sorry excuse of an agent smugly said the card was now fine. It wasn’t. I try to use at 4:30 am as she instructed and no go. Hour and a half later more on hold time. I find out the hideous woman deactivated my card. Probably lost my opportunity at an amazing flight seat sale thanks to her. Also, the bank leads you to believe by keeping you on hold forever that the department is open! It isn’t. I was told it opened at 5AM. Yet how did I speak to the monster agent at 1AM. This bank is a mess. Hire some people to answer the phones! Disgusting bank.


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Updated on 12/05/2020: Update on our US bank issue. I sent emails to several people advocates that maybe can help this issue to be resolved. It's Christmas and the money is in the bank. We are trying to be jolly but it's almost impossible to be. Well he called them yesterday to see if any progress on his account. Once again someone on the offline team wants a selfie and another copy of his ID. Seriously US Bank? Are these people allowed to continue to destroy people already down and at their low already. This is people's lives. You are not doing your job and we deserve better. Why does the Federal Government give contracts like this one to obviously not competent individuals who can't get a paper someone sends to proper people or areas it needs to go to.


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There is no way to fully and properly describe how pathetic and useless the customer service division is at US Bank. Let me preface this by saying that the incident I am going to describe is NOT an isolated issue. I have had variations of the same exact problem no less than five times in as many months (which begs the question, why have I continued to bank with them? Rest assured--I am cancelling my account ASAP!) Essentially, I found myself in a bind and was unable to get to a physical branch location on a Friday afternoon. A particularly time-sensitive bill needed to be paid and necessitated a check deposit.


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Horrible in every way. They do not track promotions at all. I opened an account only because of a promotion. I met all the criteria for the promotion. I never received the promotion. I've called 3 different times talking to more than 6 different people and wasting over 2 hours of my time on the worst customer service ever. They aren't even capable of transferring callers to the correct department. I'm dropping all my US Bank accounts including my mortgage.


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As a POA for my 90+-year-old elderly mother, I was in charge of handling her financial affairs. When I brought them my POA paperwork, they reviewed my mother's account and filed a financial elder abuse claim with Adult Protective Services. I had to prove my innocence by showing them the Amazon charges were for adult diapers and other supplies solely for my mother.


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Hold times are completely ridiculous. When you do get to speak to someone they give you the wrong information. I have faxed my personal information to them more than twice and just to hear them tell me "I don't know who gave you that fax number but it is the wrong number" and they just don't care. It's like it's no BIG deal to them.... They have supervisors that might as well be customer service 'cause they can't and won't do anything either to help you!!! It took me almost 3 months to get my maiden name changed to my married name, and faxing again personal information. At least 6 times I had to fax my personal information. Shame on whoever owns this business.


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I decided to refinance my mortgage with U.S. Bank since I already had a checking account open with them. I have perfect credit, great debt ratio, no needed appraisal and had all my documents in order. The process took 110 days from application to closing!!! My loan processor would not return emails or calls and would send me an update every 3 weeks. Her emails were shockingly unprofessional. She actually didn't know how to spell the word "Refinance" and had 11 misspelled words in a short paragraph. All her emails would start with "I AM WORKING BUT NOT AVAILABLE" in bold caps. After 60 days of this craziness, I decided to call customer service to voice my concerns.  


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For years I have always paid my bill on the same day. All of a sudden they have charged me late fees. I called and told the person that I always pay my bill on the same day every month, so how come, all of a sudden, I am late. He had no explanation and was very rude. I may just quit paying.


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Given misinformation numerous times. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. When my primary bank called them, they refused to verify funds from one of their own cashier's checks.


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Receiving unemployment via the debit card sent out through US Bank Reliacard has been single handedly the worst customer service I have ever experienced in my life to date. The process itself has been strung out over two months. (Keep in mind, these funds are to meet emergency bills such as rent and groceries. By the time anyone actually receives their assistance they are far too late to even help meet basic needs.)


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My reward cards did not work. I called numerous times waiting up to 4 hours on hold with no response. My cards expired and I lost several hundred dollars. I am still trying to contact them to see what might be done and eventually give up after waiting over an hour on hold.


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Cancelled request for a service within days and requested a refund since no work was done by them. After multiple calls and promises no one ever contacted me with a yes or no. Kept calling and spending hours on phone. No communication at all.


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Used to be a good bank till pandemic. Now their main goal is to find any way to charge fees, fees, fees, fees for everything even if you post date a check... They're no longer for the customer service. They allow other companies to come in and rob you.... They're all about how to rip off the American people too.


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I literally survive off of my unemployment. I have a U.S. Bank ReliaCard which I lost the end of August. I got placed on restrictions. I sent in all necessary documentation. Restrictions were to be lifted on the 15th of September. They were for a couple of minutes then put right back on my card. I've never been able to set up a pin for my new card nor have I been able to use it. I contacted Job and Family Services. They said they have nothing to do with me not being able to access my funds because they keep depositing my money onto the card and that it's up to US Bank to release my funds. I've talked to multiple supervisors, multiple Tier 1 and tier 2, multiple customer service Representatives.


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Hello my name is David and I'm from Portland, Oregon. I am currently out of work due to Covid 19 and was approved for unemployment. It has been a nightmare dealing with them to say the least. So they partnered up with U.S. Bank to send you a pre paid debit card with all your state benefits on it. So first they told me the 3rd of September then it was the 18th and now I just checked their website and it says they sent the card on the 8th and it says if I haven't received it yet that it should show up in 2 or 3 days. I don't know of anywhere it takes that long to receive something in the mail from. This is ridiculous, I have gotten a bunch of different answers from people and I still don't have a card and have not received any of the funds owed to me, I have bills due and I feel absolutely helpless in this situation.


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Terrible service at branches, most recently at Ogden Ave location in Lisle, IL but standards are poor throughout local area. Today, 20 minutes waiting in drive-up line to get a single check cashed, which is typical. The teller Karna was only good at offering the excuse they are "busy on Saturday." The branch manager does not even bother to show up on weekends. The closest alternative branch on this street is in the next suburb. For over six months since the pandemic started, that facility has been closed, despite it being a new location that was just opened within the last couple of years or so.


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US Bank offers no way to add a spouse as a secondary card holder or joint account owner during the signup process. Yes, seriously, in 2020 they are incapable of this. They require a printed and mailed form after account opening to accomplish this basic and common setup. Upon going through the luddite extra steps of mailing a second form days after opening the account online, we found that they perform a second credit inquiry against the account used for the already successfully opened account. After waiting on hold for over 30 minutes for an explanation of why they had to do this, they claim it is impossible to add my spouse without checking my credit (not hers) again, because "COMPLIANCE."


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We attempted to refinance our house using US Bank. Despite having enough savings to purchase the house outright, they spent over three months requesting documents, credit reports, and more even though my credit score is over 850. The process was incredibly time consuming and invasive. In contrast, when we pursued a loan with JP Morgan, it was an effortless, concierge experience. Ultimately, we had to terminate the loan process with US Bank because it took up too much time and there was no end in sight. You may gain a few bps by obtaining a loan from US Bank but any gain will be offset by the time they chew up and the stress they create. Their process is incredibly adversarial as well.


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At the start US Bank has been not a problem at all. Then Covid happened, lost my job and was financially hit hard. I was hovering near zero always and found out my “overdraft protection” is only if I’m making purchases not for things like large bills. I’ve been hit with over $500 overdraft fees this year. I luckily got 7 of them reversed after balling my eyes out to one of their managers after talking to a different manager and banker who were heartless people. The manager who reversed some of them actually 100% was the best and understood the hardships many of us are facing. That’s only rare for US Bank and they only care about one thing your MONEY. Not you or your hardships. 


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I spent 45 minutes on hold after being transferred to someone that was supposed to help me with the letter I received about how my credit card interest rate is going up to %21.99! I was so angry by the time someone answered and then got told it was the wrong department!! Never mind US Bank! I will never use your card or bank for anything else ever again! I have paid off my balance with them and %80 percent of my other debt and now they want to raise my interest rate? I already cut up my card! I have several %0 cards to choose from and I definitely don’t need you!


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The US Bank yearly overview of escrow for taxes and insurance is more than adequate and explains every detail. Both online and paper versions are available. US Bank loans often originate with other lenders and are transferred or sold. Happy to be with them nonetheless.


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I am a make up artist one of the first jobs to be stopped due to Covid. I have emailed and called up as it says on their web site. “Covid has affected millions we are here to help.” LOL I EMAILED, I CALLED. I told them "I want to pay my bill." I want to do the right thing but although you gave me a 3mth pass they now whacked on the interest and I am back to square one and I was still making payments when I didn’t have too!!! I asked for a lower interest temporary or anything to HELP ME. I can not work. Not my fault.


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First of all, "I don't have the authority but I can talk to my manager" employees make promises they can't keep. My husband Zelle paid me money for a move across the state, renting trailers, gas, etc, because he didn't have his wallet. We both have US Bank accounts. He sent me the money through Zelle and received an email that it had been deposited, this was a Friday early morning. The teller told us that it should clear by end of day so we went on with our move. Rented the trailer, got gas, back and forth all weekend, only to have it not clear until Monday morning, and the bank charged me numerous overdraft fees. Even after the teller told us they should not charge any, based on the situation, even after calling and speaking with managers, US Bank made over $600 in fees, because every day since they keep signing my account another $36 x at least 2. 


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Absurdly long call wait times. I called to request a replacement card for a lost one. They say 7-10 business days, I waited for 4 weeks. I called to request a second one and after 3 weeks it has still not arrived. Called a 3rd time and was on hold for over 2 hours before being dropped from their call system. Absolutely unacceptable.


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In my 20+ years as a business owner, I have never dealt with a more Uninformed, unavailable, unreliable, and truly incapable of service bank. If you do six or seven figure transactions or Int’l biz, avoid this bank and avoid losing your sanity.


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I am just a number. They make no attempt to know me or my family or our situation. No encouragement to refinace at a lower rate and completely shut down when we tried. Wouldn't even consider it. Would have to go to a different lender which would increase the costs.


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US Bank has given myself a reasonable interest rate. I am able to make extra payments without a penalty. Customer service is ready to answer any question I may have, and explains things simply so I can understand.


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US Bank does not work with you if you are struggling to make payments. They also send out a statement with a late fee if you don't pay exactly on the first. The late fee is waived if you pay with the grace period, but they still send out a statement. They also constantly send letters out to renew insurance each year, which it seems they would just have on record because mine is through a condo association. Overall, not impressed. I did a refinance a few years ago and looking to do that again with a different bank.


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If I could give zero stars I would. Loan agent and processor ghosted me the week before close. They delayed my closing twice and then came back and told me I can't use funds from an investment account as a source of funds for a down payment. No problems with the ability to pay the loan, they had issues with me not having the full down payment coming from a personal account. Did I mention that they requested said bank statements 4 times and had known that is where the funds were coming from 4 months prior when I started the pre approval process? Loan agent claims he didn't know, processor claims its all the underwriters fault. 


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Very personal treatment. They know me by name. Always ready to help. Reward program is real without hassle. Deposits are processed efficiently and quickly. Provide free checks and waive monthly fees.


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I have been at this bank for 6 years and I have always had great customer service. We now use the online banking the most. I have worked at banks and know that this bank provides good services and good fee prices.


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US Bank has been our bank for over 25 years. Any time there's been any discrepancy-they make good for it. I really only remember ONE time-other than that they've been amazing with their statements, the website, the people that work there. There are many US Banks all over the country when we travel-we're Military for over 37 years so we've been everywhere.


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We had accounts with US Bank for many years now. The fact that has the largest number of locations in the region makes it an easy choice. Though we understand the e-banking and virtual presence trend with many banks, we still like to have that "human touch" available when in need.


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I've been a U.S. Bank customer for about two years, and their service has been exemplary. The branch I frequent (Century City) has some of the best tellers in the history of financial institutions (especially Christina). I'm well pleased and have no complaints thus far.


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US Bank Customer Service and their website needs work. I did not realized that the Bill pay and Mortgage online payment were separate. I enrolled in auto pay for my mortgage payment. I didn't know that if I paid the mortgage before the due date, the auto pay will continue. I was charge overdraft pay for insufficient fund because my fund went to the mortgage acct. Customer Service & Mortgage was not knowledgeable in helping resolved my issue. I called multiple times and I was bounce around between customer Service and Mortgage Dept. It was a very frustrating problem. I plan to change bank after the COVID issue is resolved.


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I love the bank on 21st St in Topeka. They go out of their way to help customers. I'm elderly (ugh), and when the drive-thru lanes were backed up during the virus mess, someone came out of the office and took the banking needs from us, ran back inside with them, returned, and told us how to get out of the line. Great experience.


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When I need to talk to person I can. That's important to me not to have a hard time getting to a live person. The time I needed to talk to a person I did and got the issue resolved. I had a fraud issue and they still contact me to let me know they are working on it. I appreciate the information.


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To date we have used US Bank for a home mortgage, home equity, checking, savings, credit and debit accounts as well as CD purchases. We have a personal advisor who helps us make important decisions when we need to make changes and have used US Bank for many, many years.


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US Bank has a good online setup that is easy to access and understand. However there is a lack of physical branch locations. The online bill pay is average. They offer a good credit line as well.


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I never really trusted banks after a CSR working for a large, very well-known bank forged a check and drained my account. It was decades before I broke down and opened a checking account - out of necessity after my mother passed and I came into a little bit of money. I chose US Bank on the recommendation from a family member who had accounts with them for years already. Not only was I pleased with the account options I had to choose from, the customer service support is outstanding. Our CSR went above and beyond my expectations and that my friends is what makes me stay with any company. Personalized customer care from a human being in this digital world we live in is always a relief and comfort to me.


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My experiences have always been pleasant and satisfying. I have always been pleased with the vert cordiality in which US BANK personnel interacts with people in general. I HAVE great faith in the US Bank during these challenging, uncertain times, and strange times. I EVEN depend on US BANK even more from day to day, I am motivated in feeling more secure and calm because of the loyalty of US BANK CLERKS who are professionally well trained.


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I explicitly opted out of overdraft protection during signup. Apparently, they approve ACH and other transactions and overdraft the account anyway in order to collect fees. If you aren't able to correct it within 7 calendar days, they'll double the fees on you. And if like me, you use a VoIP carrier, you won't get any notifications on your phone about any of it because the US bank app will not install on any phone with a VoIP carrier like Google Voice, Republic Wireless, etc. Seriously, it's 2020. Go find a decent online bank that doesn't do this nonsense. Even if you have to pay a couple bucks to deposit cash, it'll be much less than the $ you'll get in fees at US Bank.


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US Bank is a little quirky with their CC I have of theirs. I wouldn’t say it’s a bad experience, though. US Bank lets me choose my rewards every quarter, which is great! I just don’t like the way I have to do it because it’s through another website instead of my regular credit card login account. The choices are split up in an unclear way as well that makes it hard to managed every quarter. I like their online management tool because it’s clear on most of what I need to do on it. However, it is not sleek and sometimes tricky to figure where to I need to go to resolve my concern.


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They have always been there to help me whether it is our home equity loan or with just a question about my accounts. All personnel welcome me. Rates on loans are comparable to every other bank. They have an 800 number to answer any questions during this pandemic.


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Customer service was excellent prior to Covid19 as all bankers and services were professional, polite, and efficient. Since banks are closed their services remain effective and efficient through online and drive-thru banking services.


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We have been long-time customers of US Bank and they have always given us first-rate, first-class service. Even though we live out of their banking market they are just a phone call away. Once purchased a new car out of state and the dealer called US Bank to see if the check was any good. USB's response was that any check I write is good! Deal closed.


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The US Bank has good customer service and if you bank with them on a regular basis the perks are good, the manager at the branch tries to go the extra mile, when looking for a loan or cashing international money,


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Great online customer service. Fraud services have helped me consistently each month for the last four or five fraud problems. US Bank is a good bank with individuals who care. I feel they can be trusted.


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No matter what problem, they are quick to help solve my problem. Always friendly and thoughtful. If they don't know the answer, which has never happened, they will work to find the solution. Love the online banking features.


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We were approved for a loan to pay off our Hyundai Finance lease, but Hyundai Finance lost our paperwork, then wrote off the car. Months later, we applied for a small loan, and were denied by this bank, even though they had direct knowledge of the mistake by Hyundai Finance. I wrote the CEO of U.S. BANK, told him the ONLY blight on our credit was Hyundai Finance, and he had a lackey contact me to say, that they knew the mistake was Hyundai Finance's error, but couldn't override the credit issue, because the law said the had to go by the credit bureau's records, not their own. A big fat lie!


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I've had accounts with US Bank for close to 30 years and have never had any kind of issue with them. Branches are close by and convenient. I really like the Internet banking feature as it's convenient and saves on stamps!


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Closed my account after I concerned with fraud dept these were not my deposit! I have direct deposit with my employer! They refused to answer! Left several messages no response from fraud dept! Very rude! US Bank will not open new account because of this!


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I have been with US Bank for going on 2 yrs maybe 3. From day one the moment I opened it was horrible. I put in money when I opened. Went to make a payment that day and my account was frozen. I called. They said I had to go back to the bank and unfreeze the account. Then I'm having issues with the app I was recommended to download to look at my available balance. Always an issue or discrepancy. I would be charged for overdraft fees when I never was in a neg even the day before and they would say it was posted at this time. I have a saving that had money and if I seen I was in the neg don't you think a logical person would transfer their money from the saving to the checking? I have money. Why wouldn't I do that if I seen I was neg. 


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I am/WAS a multiple account holder with US Bank - 2 checking accounts, 1-money market account, 1-credit card account, potential home mortgage account, 1-daughter checking account, 1-daughter savings account & 1-daughter credit card account. My problems have been mounting with US Bank: bad customer service, ridiculously long funds-holds on deposits, etc., etc. But recently I withdrew some money out of my money market account. US Bank wanted to know why I withdrew the money and I basically told them it was none of their business by saying the reason was personal. I guess they didn't like that answer so they closed all of my bank accounts and, in what I can only assume was just US Bank management being spiteful, they also closed my daughters account.


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I have my mortgage with US Bank, as it was auctioned by my first lender, so it wasn't my decision to deal with them. Due to the low interest rates, I got contact from a dozen of firms to start the refinance process, unfortunately I choose to go with US Bank, that was the worse decision that I have made. The process was full of mistakes, inaccurate information, and false promises. 


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Traded my leased car in April 24, 2000. US Bank and Honda dealer agreed on payoff but US Bank never processed check. US Bank then withdrew an extra payment from my account. It took until the end of May to satisfy US Bank after three payoff checks from Honda. Out of my extra payment US Bank withdrew, US Bank kept approximately $100 of my unauthorized payment for their trouble. After numerous calls and promises of callbacks, a rep for US Bank acknowledged shorting me the funds but could not explain why but they were sorry. This is from a customer since 1992.


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I have a very high credit score (had?) The first time I set up auto pay They called me on the due date and emailed me. I paid right away and asked to have the account information fixed as they said it was a system issue. Fast forward to June 1st. No email. No snail mail. No text. Just a vague 1800 started calling last week with with no voice mail with google saying possible spam number. I google it today, find out it's US bank, call them to find out I am 32 days past due on a balance when the money has just been sitting there for them to take.


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Turn and run from these people. They have class action suits against them. They are extremely deceptive. They try to trick you into paying higher interest rates and their systems are not current. They don't show charges on your bill that were made weeks prior then suddenly those charges show on your bill. I had a charge on my account that showed the refund of the item before it showed the charge and the item was purchased over two weeks ago. US Bank claims that's normal. I've never seen a credit card company do that before. The representative and managers come back with snarky, defensive comments to the customer when they are called out on their unethical practices and try to blame the vendors claiming that they aren't asking for the money in a timely manner. Right. If you look up US Bank class action suits, they have class action claims out there against them. Just turn and run. They are unethical.


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I don't know where start, internet site is horrible, you just activate the card and then system doesn't allow you to register yourself so you look for help. Contact us with no email, chat option, no phone connection and the page stay on one unresponsive after that. Well, you check, back of the card, phone number and you call, first message is "we have an extremely amount of phone calls, somebody will answer you soon", 1 hour later nobody, still the music. Was morning, called afternoon... same, next day same and so on. 


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We have been customers of US Bank since 1987. Their TV and Internet commercials state that they take care of their members first. However, when we needed them most they were not there for us. US Bank took almost 90 days instead of the required 30 to 45 days to resolve a debit card dispute. And, every time we contacted Customer Service we were told something different. I would recommend that you not use US Bank.


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This is the second time I’ve been charged an overdraft fee because I was told the mobile app isn’t accurate. I was told I needed to log in a certain way to see what the representative sees. It seems like they're taking advantage of people in there time of need. I have banked with this bank for over 10 years and never had a problem until two months ago.


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I just signed up for a new card a few weeks ago and based on my experience so far, I can't recommend US Bank and don't plan to stay with them long. First, the process is incredibly slow - it has been about two weeks since I applied, and ten days since I was approved, and I have still yet to receive my actual card. Furthermore, though they told me my credit score came up over 800, they approved me for the lowest credit limit I have ever been approved for in 25 years of using credit cards. 


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I've had a US Bank account since I was a teen and our first issue was when I was given full access at 18. They would not allow us to open a student checking, claiming my ID was not "able to be verified." None of it made sense, but we were able to open it after speaking to a branch manager. I've had 4 different debit cards since 2015 and the issue has never been resolved simply. I've had to file fraud reports myself, as US Bank never seems to monitor close enough for THEM to catch the fraud. I've had my card declined and locked from making standard purchases I make regularly. There doesn't seem to be any rhyme or reason to the card being locked out. 


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Trying to understand why it takes longer than two weeks to process a deposit from my employer to my card, and why the ball was dropped on providing the correct information to the customer which put me behind.


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I would rate no stars but couldn't do that, they cashed several checks for my payments - never late - then said it was in a "suspense" account. The suspense account kept losing money even though I kept adding to so to take it out of suspension all and all I've paid 4 months of late fees plus the $20 they said was what was missing to put it into suspend in the first place. Today I was sent a bill saying I owed late fees of dollar amounts already paid, when it wasn't late to begin with. So basically they want me to pay double late fees of 4 months when I was only 20 dollars difference in the first place. THEY ARE THIEVES... DO NOT USE THEM!!!


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My job was forced to close on March 16, since then Texas Workforce Commission has finally processed me, only problem: the card never came in the mail. TWC tells me I have to contact US Bank to reissue the card but no matter what time I call (3 am or 3 pm) or how many times I call (one day I tried 600 times, I was actually going for 500 but really what better with my time do I actually have?) I have been out of work for two months. My phone is shut off, I have no money at all, the bills keep coming, I face eviction next month.. And I have almost no food left. I'm 35, I have always provided for myself, I can't even begin to express how humiliating this has been and them never answering the phone makes it even worse.


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I was laid off due to covid 19 on march 23. Applied for unemployment. Was assure bank card would come.. 3 weeks later after hindered calls to us bank. I was told my funds were loaded onto an expired card from 5 yrs ago.. Date expired on card years ago.. Was told I would need a new card but I have to wait a week because they had an old address. They didnt get any information on where to send the card..


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I've had the misfortune of having what should have been an easy Credit Card Transaction turn into a NIGHTMARE. Being told 2 times in 24 to 48 hrs the fraud team would call me back and no response. I've been forced to reach out to the social media twitter team just to voice my feelings of being abandoned. I've been told the fraud team would reach out to me and then a superior would reach out to me, in both instances no calls after 24 to 48 hrs past. The response time is atrocious and close to being inept. It does not help either that their main way of confirming if you are the real account holder is by text and somehow their system internally determines YOUR CELL phone is suddenly a LAND LINE.


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Customer service rude. Never help with anything. I have some overcharge fees for purchases. I deposit money the same day. Never remove my charges. 36$ of 11. Not helping for small businesses of those hard times.


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With thousands of small businesses applying for the PPP loan it was great to know that US Bank was working 24/7 to help us out. US Bank - Temecula Parkway Branch, Angie ** was constantly following up with me to ensure all my questions are answered if I had any. Once the Sba approved our loan it took them only two days to finalize our documents and once I signed the paperwork US Bank dispersed the much needed money in our accounts within hours. We are so thankful.


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Last year I took out a construction loan for a project for my house. We were bounced around to more people than I could count. Their defined deliverables constantly changed throughout the process. The timeline to close the loan was more than 5 times what was originally discussed. Delayed construction multiple times. We were buttoned up and provided everything needed promptly. Terms of the loan changed at the 11th hour. Higher out of pocket, higher interest rate, and lower total funds available. Terrible experience. 


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In 2016 I closed a bank account at US bank. They were very reluctant to close it. Some of the charges were written off due to banking error. The credit card was paid in full and closed. Now a the present time, I have moved and I'm buying a home. I've applied for a bank account in my new city and have been denied. I just became aware that US Bank sent a report to Chex Systems which stated that I mismanaged my bank account. I've never have received any notice about an outstanding balance. It was never reported on my credit reports. They dropped my FISA score and they will provide with any accounting for it. I feel like I'm being extorted into paying off some phantom amount. I asked a rep at Chex Systems that I needed a guarantee in writing before I would consider paying off a phantom amount $281.00. He rudely informed me that I would have to take it up with US Bank.


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US Bank home equity line. I have home equity line with 0 balance. I don’t even use this account for this account. US Bank took home insurance for my house without informing me. I got a mail telling me I own them $380.62. I called them. They have no information when this insurance was purchase, what is my policy number, who is insurer. No information.


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US Bank does not allow you to register your card! Then when you give up after multiple times, you call! But they don’t answer! No message! No operator! No one or anything! YOU CAN NOT ACCESS YOUR MONEY! It’s a rip off!


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After my mother's death, USBank asked for documentation that was not required by law in order to redeem the Reward Dollars Available. This is not legal or ethical - these reward dollars were earned by my mother and owed to the heirs. Each time I called in order to get a status update, I was told that an additional document was required.


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I purchase my own Flood Insurance through my Homeowners Association but every year despite hours and hours of efforts by myself and my insurance agency US Bank will still purchase Flood for me and add approximately $1500 to my escrow until I can get it removed. They have even kept money for greater than 1 year several years ago while I was trying to work out the issue. 


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US Bank Reliacard is a sham, we probably pay millions in tax dollars. Glad I only lost $800 of my UI pay through them... I have called a few times, spent 10 hours on hold they never answer, I have been on hold since YESTERDAY trying to get through. Last call I waited two hours, they said the system was down, I should call back in an hour. Constantly get disconnected while waiting. Their hold line has no music so you don't even know you're on hold. US Bank will not help with issues related to Reliacard accounts (unemployment) even though they underwrite it. So good luck if you need any help. I will never use US Bank for ANY services.


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Points expire. They don't back up their rewards certificates. Customer service was completely useless. They didn't really seem to care that I wanted to cancel after being a cardholder since it was a Delta Airlines card several years earlier. So I cancelled.


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I fell behind on my mortgage a few years back and when I had all the money together (3 months) I offered to pay everything in one lump sum and they said it was too late and would not take payment. After some time went by trying to negotiate they started foreclosure proceeding and I was forced to file for bankruptcy in order to save my home.


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Coronavirus. I’m a disabled veteran and called US Bank to see if they would/could do something in these trying times. When other mortgage companies are agreeing to deferments, us bank will only do a forbearance. Really?! That does nothing for no one. Having to pay the money back at the end of the 90 days helps no one. Bailed out by our government and our tax money, but can’t help us out in times of need! I will refi with another company ASAP!


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Somehow a credit card was issued and activated even though we never applied for it. I called the fraud department to make them aware of the fraudulently issued card. However, since I have no relationship with US Bank, I am not willing to give them any additional personal information than what they may already know. The first time I called (I was transferred to a 3rd person to get to the "right" person), we were at an impasse so the call ended. I decided I wanted to try again. This time, I was transferred to a 5th person to get to the "right" person. We got past the fact I did not want to provide additional information, but I wanted the person to deal with me. 


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US Bank, Where is your heart? The world is in an unstable state and families are stressed over their own personal situations. Almost every company under the heavens has reached out and provided/offered deferral options to its loan customers. After a 3 hours wait phone call, I was notified that all you could offer us was a forbearance option up to 6 months. The operator explained the full payment would then be expected at that time. If we dont have the money now, how in the world are you thinking we could come up with the 6 full payments. Im very disappointed in your company, and will be seeking a new mortgage lender once I get on my feet after losing my job due to COVID 19. Be ashamed.


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I have used this bank for 15 years. I've never had an account problem. I've had savings, checking, mortgage and car loans with them. They are easy to talk with. You can chat online or call. They have great service. I just wish they were in Texas, as I moved here.


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They would rather lose a customer after at least 10 years over a 100.00. I tried to work it out with them but they insist that they will not help out and remove the fee they put on my checking account. I guess I close my accounts and move on.


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****NEVER TRANSACT WITH US BANK FOR LEASING A VEHICLE**** The worst bank to transact with for buying out the lease of vehicle. I got into a lease agreement for my Ford F150 in 2017 with US bank. I made all the payments and the lease ended in Jan 2020. After that I purchased the truck from them. I applied for an auto loan to my credit union and they sent the check to US Bank. First US bank acknowledged that they received the check and everything is good. 


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I got this card trying to rebuild my credit. Never miss a payment. My credit good. Went in to lower my interest. They had a deal for 2.99. They turned me down because they rather keep me at 24.99. Instead of help a loyal bank account holder. I feel they are not being like say to help their community. They are just trying to make money off of the less fortunate.


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I called US Bank back in the beginning of February 2020 for a document that would allow me to get a duplicate registration card. The bank sends a letter for the wrong car. The beginning of March 2020, I call the bank to request the same letter again. March 19th, I still don't have the letter which the bank representative stated that she would put a rush on. They have no problem cashing my check every month.


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U.S. Bank is using the Covid-19 situation as an excuse to lure in new customers to open new accounts. I've had U.S. Bank Visa and MasterCard for over 25 years. U.S. Bank just sent me an email inviting me to discuss solutions for hardships caused by COVID-19 fallout. They offered 0% APR on a Platinum Visa (which I have) for 20 billing cycles. When I tried to use it to transfer a small balance from the MasterCard to pay it off slower and without accruing interest, it turned out to be a promotional offer available only to new accounts. To existing longtime customers? No help at all. Good time for profiteering, U.S. Bank!


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Returned the vehicle that I was leasing which I was appalled when I received the final bill. I was charged wear and tear on tires which were only 6 months old. They charged an exorbitant price for the wear and tear which was more than 3x the lease payment. I tried numerous times to settle a fair settlement which they refused. I would highly discourage anyone who may be considering leasing with this company.


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I had a joint account with my ex husband for 15 years. I left when we separated. 2 years later I opened up a new account and put all my money in it. Within 2 days I discovered they closed my account and would not give me a reason. I am still waiting on answers. I had no access to my money which caused me to be late on rent and other bills. I was diagnosed with influenza the same day and could not get my medicine. They informed me they would send me a cashier's check. When I verified when and where it would be sent, I discovered they had all my old address information in California on my account. I'm now in Missouri! They also sent emails to my ex husband about my new account. I was distraught and felt victimized. It's been 2 weeks and I have not received my money or any answers. I had to borrow money just to buy groceries, gas and get my medicine. I'm late on several bills. It is beyond disbelief that a bank could and would do this to someone.


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Wish I did not have a mortgage, but I have and they have been great. They are always available when I call and I have my Real Estate Taxes and my insurance escrowed with them. This was I am paying monthly instead of once a year.


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Wasted my time for over a week and ultimately did not solve the issue I was calling for. I had two car loans that were paid in full. One early and one on time. They sent me the loan release for one of my loans and not the other. I went to sell one of my vehicles and US Bank assured me that the would send it to me in three business days. They never sent it! When I inquired, I was given the run around.. I asked to speak to managers and the employees would not give out names of their mangers until I insisted. They had to be asked no less than six times. Ultimately after 8 days of daily follow up; Manager Nancy informed me that they would not send me my loan release paperwork. Nancy of course refused to provide her last name.. Do not ever do business with this Bank! They are an absolute horror from a customer point of view. I will be following up but wanted anyone else who was considering doing business with US Bank to seriously reconsider!


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I have nothing but great things to say about US Bank home mortgage. I am satisfied with the customer service I have received and my mortgage as a whole. I had no problems refinancing from another company in which I had an arm rate to a fixed rate with US Bank.


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Please heed my words and do not open anything with this bank or you will regret it. Here’s my story and honestly told: I have two checking accounts and two credit cards with US Bank and until I made my first “check” deposit using the mobile app, I did not have any issues with them. Given I only use the checking accounts as my personal spending accounts since this bank is not local for me. My main accounts I have are elsewhere, but I wanted to test the limits of this bank since I was considering them for a prospect mortgage.


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Loan servicers Litton Loan, Ocwen, and now PHH have serviced my mortgage for years. US Bank holds the mortgage. None of the above can explain a $72,513 addition to my mortgage calling it a "Deferred Principal Balance". Been trying for over 8 years now to get an explanation... NOTHING!! After paying on this place for 24 years on a $95K original balance, they have me owing $159K, obviously this doesn't make sense!!!


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I’ve been banking corporate and private for over 6 years with this awesome bank: US Bank!! Amazing services, the best customer service and I’ve had a lot of money in the past and now that I’m retired on a low fixed income - this bank shows me a touch of humanity as needed in overdrafts. They back out fees constantly wherever they can to help me... and with high balances or low they treat me equally and with respect! Excellent management style - very human... I recommend this bank to everyone. The easiest most efficient latest technology and totally safe! You must become a customer. You will love the experience! Best bank ever!!!!


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I did not choose this lender, apparently my loan was sold to them. I’ve tried changing my name and they won’t get it done. I tried refinancing and they wouldn’t do it until the bankruptcy court changed some things. My home wasn’t even in the bankruptcy because I wasn’t behind on payments. They don’t respond to emails and customer service is never helpful when they answer. Usually I’m on hold and they hang up!


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We had a very good experience. Their customer service department was very helpful and able to answer all our questions. The interest rate was very low. Which in turn made our payments lowers. We also had automatic draft, which made it a no hassle payment each month.


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I have been having so many issues with the banking app and calculated my available balance. I speak to someone over the phone, they see the discrepancy but do not want to admit. You call and they make it seem like you are the one making up the situation but if there was no fault why refund 7 overdraft fees!! This has happened 3 times! Then I go to the Branch on Madison in Oak Park like I was advised to do over the phone so I can show what I am seeing on my app versus what is seen by the bank. The guy literally stared, yawned a few times.


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Deposited a $5,008 check. They put a hold on it and told me the only way to remove the 7 day hold was to contact my original branch that is nowhere near where I live anymore. No big deal as I was able to make call instead of driving. The banker I've known for 16 years (I'm 34) was very rude and acted if the check was fake! It was from my employer and was printed using a company logo etc. She insinuated it was fake because the font looked funny but wouldn't just say it? It is and was a legit check. I've had my home mortgage and an auto loan through them! Not to mention multiple credit cards and my inheritance goes to them.


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Every time I am unsatisfied with the customer service I get at US Bank. Usually I need to return to solve more issues. They are providing wrong recommendations and providing me with wrong information, it happened multiple times. Twice I came in the teller was sick and she was coughing all the time. Will definitely switch to another bank, what US Bank offers is very bad service.


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I paid my boat off early. Thought it was paid off and 3 times received a small interest charge. The last time I overpaid just so it would hopefully be paid off. I called to see where my title was over 2 months later. I was informed there was a $75.00 early payment penalty never received a bill for the penalty. It is not the money I am worried about. It is the inconvenience that gets to me. Please do yourself a favor find another bank or lender. I will go out my way not to use them.


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I have never had such a pitiful experience with a lender as far as online or customer service. I've had an auto loan with US Bank for 8 months. I've tried repeatedly to set up auto pay, but it keeps giving me an error notice. When I call, I can't get an answer as to why even after being transferred several times. When I do a manual payment, it will not store my external account information. I have to type it in every single month. For 3 months during this time, I have made a manual payment, see it completed on the screen, only to log in and it not show. No explanation as to why, not sure if I should wait in case it's just a glitch in the system or risk re-entering the information and having a double payment issue.


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First off, this Consumer Affairs website needs to change the "Pros & Cons" for U.S. Bank. This bank no longer gives its customers free checking. Only upon signup are the first set of checks free. What U.S. Bank offered military veterans was free checking and free shipping of those checks, for life. But, without notifying its customers, U.S. Bank changed its policy and now charges veterans an outrageous shipping fee and a 50% charge for checks. How's that for a bank's customers???? Does anyone want to do business with an organization which doesn't notify customers of changes???? 


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This are just some highlights of the bevy of truly disrespectful, fraudulent interactions I've had with US Bank: Horrid Experience #1: When my then 94-year-old mother broke her hip and had a stroke, I took over as her POA. In managing her affairs, I had to have Amazon deliver to her home. US Bank reported me to Social Services for Elder Abuse! I was able to send the investigator all the Amazon purchase history to clear my name.


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5 phone calls and an investigation later I am being charged 4 separate times for a 2 night stay at a local hotel. I am/was disputing ONE actual night of the THREE they charged me for (the other random $7 charge by said hotel was for ??) The way this was all handled AFTER the investigation was done was ridiculous and uncalled for, and as the guy before me stated the reps spoke to me VERY condescendingly as well! I have in US BANK black and white charges made by said hotel on two separate venues as well as confirmation numbers from the booking site yet ME the PAYING CUSTOMER gets screwed over. Well let MY VOICE be heard!! FIRST DISPUTE EVER for $70.00.


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I have several complaints. I have been with this bank for years. Recent dealings tell me this bank is getting worse. My wife passed and I was told to sign any checks made to both of us with my name and spouse deceased by US Bank employees. A while later I was told they could not accept the checks signed that way. A year later my dad passed and my mom wanted me to have access to her account. After one hour of paperwork US Bank had me deceased and revived my dad. Another half hour of paperwork to fix it. One year later US Bank reported me deceased. My credit was ruined and all my bills were not being paid. They admitted to the error and apologized.


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This should have been a very simple thing. Some weeks ago, one or two, U.S. Bank anti fraud department detected what it thought was fraud on my account. It did not call me or send anything in the mail. They waited until I called in for another purpose, inquiring about how to establish an FBO account, and sent me over to the fraud people. This fraud section, from the way they treat customers first of all, must run the entire planet and be all-powerful. They are beholden to no one and respectful to none. Second, they obviously don't need any customers. I've never been more officiously and disrespectfully treated by a bank. Ever. And I don't think I've been much more rudely treated by any customer driven organization's phone staff. 


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My husband and I have had a home loan through US Bank for many years without problems. We have doubled our payments and figured we had a little less than two more years to go on the loan. Last month we received a letter in the mail from another company stating that they had acquired our loan. The letter did not look legitimate, so my husband took the letter to the bank (US Bank). The people there agreed that it didn’t look right, so they gave him a number to call. The employee on the phone told my husband that US Bank never sells their loans, and the letter was a scam and to disregard it. 


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I have set up construction loans in the past so I have some experience with the process. This bank was recommended to me by the builder so I went with them thinking it would expedite the process. WRONG. It has been a nightmare. DO NOT use this bank. They encourage you to set up a checking account with them but then refuse to allow you to pay payments online. They will only accept a check sent by mail. This is absolutely insane when their process date is the 20th of the month and due date is the 1st they are setting you up to be late (relying on postal service to get mail across the U.S. in a 10 day turnaround is setting you up for late payments). Never again will I do business with this bank, beware.


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The New York Times writer, Nicholas Kristof wrote that a woman named James was fired for helping a stranded customer get home on Christmas Eve. The CEO, Mr. CEO refused to change the drastic firing. I have two accounts. I am going to end the relationship as soon as possible.


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I had been a US Bank customer my entire life. I did not have any problems with them for the longest time. Recently, due to fraud protection, my debit card gets declined every so often. Each time I have to call customer service and request a transaction go through. I don't remember agreeing to that decrease in the autonomy I have over the money I earn. They have declined transactions to my phone bill, my Google business, and other purchases from legitimate merchants. These declined transactions are not predictable, they ruin my reputation, and they interfere with my standard of living. 


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US Bank's Elan Financial Services is a horrible credit card vendor with even worse customer support. Go to https://www.elanfinancialservices.com/credit-card/index.html "Contact Us" and notice "The contact form below is NOT intended for existing customers.." After disputing a charge you are locked out of providing additional information and you will receive a form letter (via USPS!) to fill out. Dispute manager make feeble attempts to contact you after leaving countless messages for them. What a disgrace. Run, run, run from ANY card serviced by these despicable hacks. I am embarrassed to have the Fidelity Visa Card. Avoid Elan Financial Services if you value your money.


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This bank is technically way behind the curve. I am stuck with a "Access Online" Corporate Credit Card from my company and something as simple as a Payment button is buried behind multiple menus. They also cannot provide any solid data for any outstanding items only to say $*** is owed. When I asked why they buried the payment button, the customer friendly reply is "Because This Is How We Do It". They don't allow scheduling payments as every other bank and credit card I use does. I recommend staying well clear of this poorly operated bank. Business owners-please don't burden your employees with this poor customer service bank.


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I have been made aware of the firing of Ms. ** for helping a customer in distress. While the company should have basic rules in place, the bank's lack of common sense in this scenario is very disturbing. Ms ** should have been lauded for going out of her way to help a customer who was temporarily stranded. I have advised people I know who have accounts with US bank to close them immediately. Let this serve as warning to bank management going forward.


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I had an escrow account with this bank for my home mortgage, the money that they collected was held hostage and so far I've made 6 calls with the escrow dept trying to get it back. My account was paid off as I refinanced with another lender and I still have not gotten the money back, it has been 3 months. STAY AWAY FROM THE BANK.


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Horrible customer service, they can care less about if you are a customer or not. Promised a call back which has yet to happen. I will be looking to bank elsewhere. Customer Services skills could use another training and strongly recommend your staff try showing empathy every once in awhile.


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Applied for their credit card because of the sign in offer they had. Spent over $5000.00 the first time and when the bill came they received my payment one day late and they charged $83.60 late fee. So much for "customer service".


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Recent news about US Bank firing a Good Samaritan who helped a customer on Christmas Eve sounds like a very fitting example of the company culture of this organization. Fire the good employees and keep the rest. I fired this bank awhile ago. Somehow they make Wells Fargo and Chase seem tolerable. It would be hard to do worse if they tried. Their rigid rules make little sense and the disregard for the value of time makes it a very poor choice for business banking. Let's face it, time is money - and this bank will waste your time every time you have to deal with them.


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I represent a client that wanted to have their escrow account waived with US Bank. The bank waived the escrow but wanted to charge of fee over $900 to do so. This client has always had their payments debited automatically so there has never been a late fee. Their loan-to-value ratio is less than 20%, meaning they have over 80% equity in the home. First we were told the state of Iowa required every borrower to have an escrow account - bold face lie since they were obviously willing to waive it for the fee. Then we were told even a manager couldn't waive the fee. This loan was sold to US Bank and there are no fee disclosures indicating this could happen. What a disgrace this bank is!


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I did not receive my first car loan invoice. Their Costumer Service representative told me it sometimes happens with new loans and I should just pay the next installment double, which I did. Nevertheless they forwarded a late payment notice to Consumer Reporting Agencies against me. They explained that since I agreed in the small print of the original contract to pay a Monthly fee, even without receiving a 'courtesy invoice' I should have been alert and payed on my own! That is not reasonable.


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I just tried to make a mobile paycheck deposit, as I always do, and US Bank would not allow me to make the deposit. After repeating my story to a few people (frustrating) I was told that I could not make a deposit until the next day, as my daughter's account (which is tied to mine) had been low on cash. She deposited her check yesterday. I think it is totally insane that a bank will not let you deposit money in your account because another account is low on cash. How stupid is that? Especially since I already have a lot of money in my account. I just don't understand.


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In comparison to other major banks, US Bank has very unfair overdraft fees. They will charge you an overdraft fee within an hour of your account overdrawing. In addition to not giving you an opportunity to pay back your overdraft fee, they also will never provide any kind of refund on the overdraft fee (this is extremely different from Wells Fargo and other major banks). Most of my experiences with their customer service have been negative - they are rude and condescending. Quickly closed my account with them. Absolutely not worth it.


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Our nonprofit inherited our US Bank relationship from a 2008 takeover of a wonderful Chicago based community bank that held all of our accounts. Even beyond the exorbitant fees for "services", they have shown us all the worst of corporate practices. First, they kept charging for "reserve line" fees even after we closed several business accounts, and then promptly sold that "debt" to collection agencies. Next, after running two million dollars through our business accounts in one year we could to even "qualify" for a seventeen thousand dollar transport van financing and had to go elsewhere. Next, we sold a six unit building to payoff a $202 mortgage balance, and US Bank "cross collateralized" the payoff with a $42 thousand smaller mortgage on another property and demanded we pay an arbitrary $10 thousand on the principal of the second property from the proceeds of the sale. Huh? 


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Pick a different bank!! "On Dec. 23, Emily **, a senior banker at a U.S. Bank call center in Portland, said she spent more than an hour trying to help Eugenio, a bank customer whose paycheck from a new job had been placed on hold. The hold meant he couldn’t access the funds – just over $1,000 – and was essentially broke before Christmas." She was fired for meeting him at a gas station and giving him $20 of her own money.


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My account was always paid on time for as long as had card for 3 yrs time until was laid off and fell behind on payments. Was called. Offered a 3 month auto draft payment plan. Second chance to restart my account. After the 3 months found out the representative lied and my account would not be reopened. He proceeded to tell me to make the next payment of $242 on time and keep paying until your balance is at zero. I was confused as to why would US Bank have reps calling and lying making promises that aren't true to squeeze money out of someone.


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Loan holders making extra payments from an external bank are unable to do so. This service has been down for a week. They don't even have a targeted fix date, claim "software developers" are "working hard" to fix the issue. I will never accept a car loan from this bank again.


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You can virtually sign up for any product through USBANK website and E-Sign no problem. However, when it comes to firing a financial adviser you have to sign all sorts of forms and mail them to St. Paul, Minnesota which takes weeks to process. Basically if you want to cancel out of a particular product there is no E-Signing. It's all paper-trail. Ridiculous. I fired the entire wealth management team working for me once one of them started ramming Class A funds like American Growth (AGTHX) down my throat. Slimy-snakes aren't looking out for your financial interests even though they say they are. Don't even get me started on their fees...


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My elderly partner is totally disabled with PTSD & spinal stenosis. He hasn't been using his bank accounts very often for about a 1.5 years. Out of food, he signed up for a free trial of grocery delivery. He spent 3 hours trying to place an order but it wouldn't go through. As his partner, I called the store & they tried everything to try to place the order but it still couldn't be processed. They said it must be the bank.


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Every time I had to deal with customer service online was a disaster; always in a hurry, they were not helpful, no options given or offered to solve the issue and that is why I am going to leave this bank. I do not recommend to have to deal with this bank.


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This email is to provide feedback regarding a recent mortgage refinance application process. Taylor ** and Rose ** (?) were the ones handling my application and it was perhaps the most disheartening experience I have had in a long time. Taylor's customer service skills were non-existent; I had to initiate 95% of the communications to find out what was required for the application process and for updates on the status of the application. Along with those communications, there were significant delays in response time (average 2 days at a time), and required me to follow up just to hear back. I understand my application was not the easiest to work through, but there was no courtesy extended to explain the challenges and no options were explored to see what could be done for a refinance application to work. 


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One-sided dispute process. They do NOT resolve issues and transfer you around and disconnect you. There is no Supervisor to resolve on one call either. They do not call back. They write an unprofessional letter from the Office of the President signed by a one name Mickey without any contact info. They uphold fraudulent bogus charges by a merchant claiming to have done work they did not do. Even when I provided proof of what work was to be done and it wasn't done they wanted me to go through an ordeal to prove the work wasn't done. I am handicapped and wanted to provide them a number to call to a similar merchant hired to do the work over and they refused to take down the name and number.. Seems like they don't care to resolve issues. They should not be in business!


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This bank is very sneaky and unprofessional! I had an emergency and had to overdraft to get my heater fixed and they charged me $108 in fees!! Then when I called in they said “these fees were explained to you and you agreed to let US Bank Charge you whatever fees we so decide”. No I absolutely wasn’t explained that! Because I wouldn’t have been okay with that. I’ve never overdrafted before and then you guys do this? I’m a veteran and don’t get paid much and you guys took all you could from me.. I will be switching banks!!!


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Had a debit taken out of my account with no explanation. That was not a transaction I made. Sent email asking what this was & they replied saying it was for a transaction that happened ten days earlier but did not get deducted from my account. No big deal but thought they should of sent an explanation before deducting or same day. Also no apology in explanation. But icing on the cake was they wrote me joke in the email reply. "What do you call a snowman with a six pack? An Ab-dominal Snowman!" Really don't want to receive jokes in an email inquiring about my account from a company that handles a large sum of my money & continues to make errors as this is not the first time.


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Worst company ever! Super corrupt, they changed their fax machine without calling or emailing me or my home insurance company to let us know to renew the policy at their new fax number. Several customer service reps (alex, allen, and supervisor liana) were extremely rude. All told me that they don't call or email in situations like this. They send 2 letters in the mail notifying me. I never received those letters and mind you I do receive all my statements through mail and I review them all thoroughly.


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I've been using U.S Bank for over 10 years unfortunately. There seems to never be a bank reasonably close to any shopping centers other than your rare King Soopers U.S Bank and there are no atms around town to use. Calling customer service is like talking to a wall, they don’t know what they are doing or how to answer slightly technical questions about what’s going on with my money. Somehow my account is being overdrafted and I have no idea when or why which is exactly the same thing US bank tells me. Great. It’s funny because when I need gas or food I can’t overdraft my account but as soon as I start making money magically my account is overdrafted everyday with no warning or reason anyone can give me. Horrible customer service, sparse location/atm, shady penalties for magical overdrafts nobody can explain. I’m done with U.S. bank! Leaving 25 cents in my account and going to a different bank.


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I have been with US Bank for my home mortgage for approximately 20 years and have never been late with my payment, after my divorce I wanted to refinance my home which is more than halfway paid off to reduce my payment, my credit is high enough, I pay all my stuff on time, my income is high enough and I was just within the three-year cut off for income changing. 


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My parents have banked at the same small town US Bank branch since 1970. Staff knew my dad by name and also knew my parents outside of work. My dad passed away three years ago and my mom and I needed help depositing a decent sum of money from my dad’s trust to my mom’s account. Horrible customer service. One teller at noon with a line of people 5 deep. After waiting 15 minutes we were directed to a personal banker to help us. Jason made us feel that we were an inconvenience to him and extremely reluctant to help. Issue went unresolved. Time to look for a locally owned bank.


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I have money automatically deducted from my account for a place I do business with. That place has been hacked 4x and my account overcharged. I have contacted the fraud department twice (the first person I spoke with at the 800# said it wasn’t necessary) and none recommended closing my debit card. I had to go into the bank the last time to close it and, even though the authorization was pending and they had told me they would not approve these again, I have to wait until it clears to dispute it. And yes, I have to call them again. In the meantime, no money for another week. I have been a customer for over 40 years with this bank and the complete disregard with which they have treated me repeatedly is really disturbing for a business. I absolutely do not recommend this bank to anyone new.


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Absolutely do NOT apply for loans or credit cards with US Bank. They will hit you with the pre-approval message, you'll apply... Then that's when the fun starts. They do TWO hard inquiries. One AFTER you're "accepted." THEN you'll get a letter in the mail saying you don't qualify because of too many hard inquiries. THEY WERE ALL WITH US BANK. I was actually thinking of refinancing my car through them, but they have lost my trust as a customer and I will be finding another bank. The credit card even shows up on my account. I would paste it, but the app won't allow it.


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Had no problem getting a loan. I have great credit and always paid on time. I had accident in Sept and my insurance totaled my car. Fighting insurance to get a correct value on my car took 3 months. I am "required" per US Bank contract to pay my monthly installment while waiting for my settlement. What US Bank will NOT TELL YOU is they will TAKE any payments you make since your accident date and NOT apply them to your loan balance. They require a payoff from me using the Sept 2019 day and they take this out of my settlement check. I get verbal 'promise' that they will send me those installment payments back, AFTER my insurance check to them clears they refuse to put it in writing!


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US Bank has this thing where they do not mail you a statement or 2, then charge you a late fee and interest charges. Then you call and explain to them, and they may or may not give you a credit then do the same thing again. That's what happened to me. However, this time, when I called about the late fee and finance charges, I told them to tell me remaining balance, which I will pay off and then close the account. They did. They told me the balance and I paid it.


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I've been a customer with U.S. Bank for many years. Always great service locally. Unfortunately cannot reach loan officer who they provided to me from out of state as local branch doesn't offer mortgage service. No calls, no emails, no contact. How did the person digitally sign for my loan but never respond after that? Needless to say I found a home, had u.s bank pre-approval letter, but process to buy wasn't possible since U.S. bank was not responding. Fortunately a local town specific bank got me approved same day on the phone. The bank was happy to have me as they mentioned how could they not follow up with excellent credit and income for house that fits my well within budget and being a long time customer.


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It was good the 1st week of being a new customer at US Bank. Then I made a mobile deposit for $250 that was a gift from grandpa for Xmas. Received email that it was accepted. Of course I knew it would take a few days to clear. But this is what US Bank did instead. They locked my account completely up. I couldn't log in on a pc or the app on my phone. I couldn't even call to get a balance from the automated system. I couldn't buy gas for the car that morning. 


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My main problem with the Dispute Department at US Bank is that I felt something was fishy in how a dispute was declined. When I kept pressing, they made it sound "possible, but not promised" that if I went through some hoops, they "might" approve part, but not all, of the dispute. What is fishy here is that both the male who handled the case and also his department supervisors seemed to have some sort of particular bias which was hard to pinpoint but was felt. I felt there was no empathy or real connection with my situation and that the blanket "no" was something beyond just procedures and rules.


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Don't ever go with US Bank. If you are a customer who has never been late on a payment and you request a skip a payment forget it. They do not care about their customers and they will not work with you. They would rather see you go through a hardship and let you do a skip a payment for one month. The only thing I can say with this bank is to run as far away from it as you can. As soon as I can I will be leaving it. They should not even be in business.


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Customer service continually makes mistakes on several occasions giving out wrong information. Customer service has a poor attitude and not into customer service. You were on hold for 15 minutes when you call in. They show disinterest on the phone and going the extra mile. They are combative and confrontational. Upper management should do something about this.


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I needed to increase my credit score so I could refinance my house. I was paying my credit cards down to below 30%. I had already paid more than the minimum payment for October. November 4th I paid 7k. December 2nd they reduced my credit by half saying I missed my payment. They said the computer applied it to October instead of November and offered no help. This Bank has no human touch. Don’t use these guys.


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Doesnt matter which branch, what time of the day or week, service is horrendous. Simple transactions take 10 minutes. Forget the drive-up windows, dont waste your time or pack a lunch to eat while you sit in your car wasting gasoline. US Bank has laid off a bunch of tellers also which makes things even worse. Put your money someplace else, US Bank has forgotten the concept of service to all but its largest depositors. Lousy, lousy, lousy service.


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I was traveling overseas and because of multiple logins to the account in different areas, my account was disabled. It took over two hours to get ahold of somebody to enable it again - 5 phone call later... Credit card companies will send you an alert that you respond to. Not USBank. They just lock the account. Being a bank this size, you think there could be more than one person that could handle my situation, as I assume it happens all of the time. Not very impressed with US Bank. My Credit Union is much more responsive and it is indeed the better choice.


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US Bank is by far the worst banking experience I have ever had. I can call about the same issue 5 different time and get 5 different answers. No one has any ideas what is going on or takes initiative to help you. Their goal is to get you off the phone as quick as possible and be done. Issues I have had...


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I had US Bank for some time now. But as of last week Nov, 27 2019 refinanced with a different company. They said for me to call US Bank and cancel my December payment as because of my refinance. So I called and the lady on the line said, "no money will come out in December" ... Well today December 2 I checked my bank statement and there it is, a withdraw from US Bank. Now either the woman was lying to me. Or she hasn't a clue on what she is doing.


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I was the victim of fraudulent activity on my checking account and first of all, was not alerted by US Bank that there were 6 ATM charges within 3 days in a completely different state. Long story short, it took nearly 30 days for me to receive credit for the fraudulent charges, after many phone calls to customer Service representatives that incorrectly recorded the fraud claims, told me that they sent me documentation which later was verified that they did not, and spoke to over 5 US Bank employees that simply had no idea what they were doing. I would recommend NEVER using US Bank. PS. They charge you fees for pretty much every activity that takes place on your account.


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Terrible customer service in trying to get a final payment refunded to me which they took out after I traded the vehicle in. Have continually lied and made up stories about when I will receive this money back. Have been given three different check issue dates and all correspond with my inquiry phone call date. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. In reading many of the other reviews on here, I am sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs.


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Do not get a mortgage through this bank! It has been a nightmare from day one. I fell behind one payment due to a divorce. I get paid every 2 weeks. I was going through a hardship, but would recover, I always do. I explained this to them and they stated they would notate the account. They keep harassing me. They call me twice a day, every day. I cannot answer my cell phone at work at any given moment so they call my WORK phone. I finally talk to a rep and she asks me the same questions, I have to explain the whole situation again for the 3rd time because she stated she doesn't see any notations on my account. Now they are sending me foreclosure notices. This has all happened within 3 weeks. AND I receive 2 statements a month. 


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In 2016, I opened a deposit certificate for 5 years at a US Bank in Chicago. In June 2019 I left the USA on business. After returning to the USA in November 2019, I read a letter received from the US Bank that I should sign the attached note within a month and send it to the bank. In November 2019, I took the note to the bank, but my certificates for several hundred thousand dollars were closed in September and the money was sent to Illinois as having no owner. I stayed with certificates whose end is to be 2021 but I don't have a dollar in the bank anymore. I have to look for this money on my own, the bank does not help me despite the fact that I have valid certificates until 2021. The bank decided that there was no activity on the certificate quickly they closed. From the certificate of deposit I could not withdraw or add deposit. So what activity could I do. They don't know that either.


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A disposition fee is paid when you don't release a vehicle. I released a new Jeep Grand Cherokee. I am still paying a disposition fee as Jeep financed the vehicle initially through US Bank and now the financing is through Chrysler Capital. As a consumer, I had no way of avoiding this fee which was intended for individual who don't release and I did. This is an unethical business practice.


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I have been with US Bank for over 40 years with another name. They gave me good credit line. But their app and online never works and their customer service techs are not trained to troubleshoot so all they say is "I don't know". I have received alarming statements with incorrect information and they make too many mistakes. On top of it there are the rudest operators that act like they are doing you a favor when you try to report an issue. The bankers have been nice, but with so many of the banks closing, why would anyone trust their money with a bank so ill equipped and without anything working. I feel safer going with a well known bank, that everyone else uses too. I will probably ruin my credit moving everything to another bank, but I will sleep at night knowing it's safe.


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I recently refinanced with US Bank and was told I would receive the escrow from my old mortgage in a check. They told me the amount - a little over 4K. The refinance took almost 2 months due to the loan officer being on vacation and then the underwriters being backlogged. (This is what they told me). When the notary came to my home for closing. She reiterated they would send a check for the old escrow funds. Fast forward - after Never getting the new mortgage payment information or the escrow check I called. The loan officer said he had no idea their practice was to take the escrow money and put it toward the new loan instead of dispersement. He was very surprised, as was the woman I spoke with in the escrow department. 


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Do not bank here. My experience was that this bank put a "fraud alert" on my account and shut it down after transferring money from my bank from out of state. I received no phone call, text, or email stating that this happened. I got a snail mail letter 5 days later. In the meantime I had no access to my money. In the meantime I had to get to that money in time for closing on real estate. The only way to do so was to wire transfer that money to my son's account (at the same bank) and pay $30 on my side and $10 on his side. The bank refused to cover the cost for wiring/receiving these funds. While I was sitting back at my old residence, out of state, they said, "go to a branch to take care of this"... And the closest branch to me is 3.5 hours away. Although it being the bank's fault, the only way for me to obtain access to my money was to pay $40 in wiring fees. First US Bank branch I see, I am pulling my money out!


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Just got off the phone with an representative from US Bank. She was full of contradictions, and sarcasm. I requested a simple change to how my name appears on the card. I wanted my first name initialized and my full middle name put on the card face. She proceeded to tell me that that was not my legal name. They would only be able to make changes with a legal name change form. I explained I have not legally change my name. It is exactly the same. I just use my middle name on a day to day, and I would like it placed on my card. She continued to tell me that this is a not my legal name over and over. Hmmm! My legal name? My legal name is not a middle initial, and that is on my card! I will transfer this balance and close this account. Horrible bank.


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Just got off the phone with an representative from US Bank. He was full of contradictions, how U cannot tell me how is 280 dollars is missing from my account, and U have the nerve to tell me to go to my online account but yet you tell me, that you all system is different....State scam artists.... Horrible bank.


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This bank’s customer service department ruined my credit. Don’t trust this bank with your credit. They seriously have no empathy for people & will take all the money they can get from you by twisting their policy. I had a dispute with them for months talking to multiple supervisors who all told me different information.... Now I’m in lots of debt because they don’t know how to treat me with respect, know their policies, and be honest with me. This bank is full of a bunch of crooks.


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I am giving 1 star only because a negative star rating is not available. I called US Bank at 11 asking if I could have a document notarized in about an hour. I was told it would be better to come at 1. I went to the bank after 1 and was told they only notarize for account holders. I stated to the notary I had called and asked about this service and was not advised of this. His response was that when people call they assume they are account holders. They made an already stressful situation worse. I had a limited amount of time to complete this task, which is why I called to make sure they would be able to help. I called another bank and asked for a notary service and was told "if you have an account with us". If you limit this service that should be part of the questions asked.


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We have a RV loan with US Bank and been pushing payments automatically via Wells Fargo for 2 1/2 years. Last Spring for some reason one payment was rejected and we quickly (days) issued another payment. US Bank posted the non-payment on our credit record (FYI we both have over 825 credit scores). It took over four months to get this removed.


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I was a customer with this financial institution through attrition. My previous bank (Charter One) and before them (St. Paul FSB) were housed in the same facility in my town for 22 years. From day one of US Bank takeover, I was not satisfied with the limited services, always long lines, short tempered tellers, etc so I performed most of my transactions via atm or drive through if it was an emergency. Lobby service was less than desired. I stayed because of the proximity of locations to my clients who issued me checks and the fact that I would only utilize the lobby services if absolutely necessary. On October 11, 2011 I had trouble paying a bill with my debit card, which I always used every month for the last 10 months. Mind you I have (4) accounts with this bank, (20) checking. (1) Business and (1) money market line of credit.


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Purchased 2018 Dodge Ram 1500 Truck through US Bank in August 2019. I have contacted their customer service multiple times and have been told in each instance that a request for Title will be submitted and I should receive it in a week to ten days. Almost November and still have not received Title to my truck.


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I have not had any trouble until the end of September 2019. I opened a second account and they mailed my ATM card to the wrong address. I finally received the card and had to go out of town, so I thought I took it with me. I could not find it. When I got back home I looked for it and still could not find it. I called and reported it lost or stolen. I do not know if I lost it or not. The man asked me if I wanted to activate it. I repeated that it was lost or stolen. He asked if I wanted it canceled. There is something wrong with that person. It is obvious that I do not want a lost or stolen car activated. It is also obvious that it needed to be canceled. Later I tried to use the temporary card and could not. I called back and talked to someone else. That person said the man canceled the temporary card too. She apologized and said she would have the new card rushed to me with no additional charge.


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I've had an auto loan with US Bank for almost two years now. I've made all of my payments on time. My wife was recently in an auto accident, totaling the car. My insurance company issued a payment of just over $18k. We owed a little over $22k, and through this process I realized that my loan didn't have gap insurance to cover the rest. I assumed that I had gap insurance through the dealership I purchased the car through. I'll take responsibility for that. But now I'm in a position where my only choice with US Bank is to either pay the lump sum (almost $4200), or keep paying the note until it's paid off. I can't afford to purchase another car with this car note still in effect. 


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From day 1 I have had a horrible experience. On July 2nd I had a $47.74 purchase. They deducted $100. July 10th they charged me an overdraft with 1306.00 in the account. Again on July 12th with 1258.00 in my account. This continues at least 3 more times in the next couple of months. They argued with me when I brought them this issue. The Banker would not listen to me but insisted I was confused from just checking my account balance online... Good try Ma'am, but I keep a ledger so you wont be able to convince me of that.


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5 years ago, I filed bankruptcy and it was discharged 4 years ago. At the direction of my attorney, I did not reaffirm my mortgage with US Bank. Long story short, after having online service and being able to make my payment online for the past 4 years, US Bank has recently changed their policy and, because I filed bankruptcy and did not reaffirm my mortgage, I am no longer allowed online access to my account or make payments online.


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US Bank changed my credit card program from PLATINUM to CASH + card without any notification or consent. My Platinum card had a $0 balance and was not scheduled to expire for almost another 2.5 years (01/2022). I called and explained I was not interested in a CASH + card or the features and was told the transfer to new card could not be reversed. This "early upgrade" marketing ploy obviously benefits US BANK, but not the new card is useless to me the customer. Will throw the card in the drawer and not ever use it again. Beware this "upgrade" scam which is really a marketing ploy.


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The atm was having known issues-according to the teller- and wasn't put in for a device maintenance order-or even had an out of order sign. The atm proceeded to produce an error and keep my check during a deposit and printed off an assistance phone number with a claim number. After going inside the location seeking further information, upset for obvious reasons, the Assistant Branch Manager told me there was nothing they could do besides direct me to the number on the receipt. After calling the number, the customer service representative told me that the branch could've assisted and expedite the process, but they didn't. I will have to wait to see if the check was shredded, captured the images, or etc. At most the resolution can take 10 days. So 10 days of waiting for money for my household. 


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This bank will close your credit account without notice and not work with you about reopening it. They closed mine due to a bad address they sent my new card to. They did not bother to contact me about any of the problems. Customer service was poor as well.


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It took me 18 years to pay for off my RV. I paid off the loan two months ago and I've been waiting for my title to be mailed. I've called six separate times and was lied to four out of the six times. On my last call I talk to a supervisor who continued to blow smoke up my butt and did not help me resolve the issue so I still do not have my title. They are telling me it'll take another 45 to 60 days. I have never missed a payment and if the roles were reversed if they are waiting for me for two months they would be charging me Interest, we should be able to charge the bank interest for my lost time. U.S. Bank bought my loan from a different bank that was not something I approved and they are responsible for getting my title. I have since moved to Arizona and now I need to travel to do Mexico to try to get my title printed. This bank is un-American and should be shut down.


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I opened an account about 1 1/2 years ago with US Bank in Missouri. I had two checks sent to me for the care of my grandsons, each over 1200 dollars. I cashed one, and used my mobile app to deposit the other. When I logged into my account online through my computer, it said the check was pending, but gave me the first 200 upfront. Next text I received said it was approved, but was on hold for 7 days. Okay, understand that, waiting on the bank it was drawn from to send the money. I tried to log into my app 3 days later, locked out. Same with online account. I called, they said that the bank is sending the image back, for being illegible. I asked if I needed to bring back the original, they said no. I was told that when I get the image in the mail, bring it in with the original and they'd redeposit it.


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They damage your credit score by mailing you a card with high available credit line and before you activate it, they close it. This is due to their inefficient system of verification of credit card approval. They first give you a credit card then they cancel you. Denial of credit card does not damage your score as much opening a credit card and canceling it especially if the bank closes it. They report it to all 3 credit bureau!! A week after you get your card they mail, you a letter asking for a copy of your social security card, driver’s license, mortgage statement, past 2 years of tax return (as if they are approving you for mortgage not a credit card!!!). Who wants it!! Save yourself, apply for a different card.


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I used to be satisfied with U.S. Bank, but for the last month I have been unable to log-in online. It may be that it is not compatible with my browser (edge) but as far as I'm concerned that is their problem to work out with Microsoft if they want to keep me as a customer. It is time for a return to customer service. You are getting our money to invest in exchange for services. So provide the services!


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We used US Bank for two of our car leases. I mistakenly paid a car payment to the older lease account. When I realized the mistake I made I immediately called the lease payment office and explained what had happened. They said they were able to see that the funds were sent to the old account and would adjust it. Months later I received a note from US Bank that they were reporting me to the credit bureau for late payment which would effect my overall credit rating. I sent a letter with the corresponding paperwork showing the funds being transferred from my online banking account on the two accounts and STILL they just sent another note that their investigation has determined that they were accurate. They are frauds and ruin good peoples credit scores for a simple mistake. DO NOT USE THEM!


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AVOID THIS BANK AT ALL COST AND I SERIOUSLY MEAN IT WILL COST YOU. I promise you will end up paying more fees than most banks and a lot of them. In addition, they end up adding fees that weren't associated when signing up. They charge for depositing cash, USING your ATM card, in-counter transactions (WHAT!!!) and every other way they can find to get a penny. They also kept several accounts open that I had closed. I'm assuming this has to do with numbers and showing their "Board" they have a certain number of customers probably similar to the Wells Fargo scandal. They will likely be caught. If someone reads this and has the same issue, please contact me and I will gladly assist. 1 star is too many! Go to KeyBank. They are a people bank. I do a ton of business with a lot of money and after 5 years they give me a random "required" call requesting additional info. Being apprehensive of questions answered over the phone, I refuse.


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Called card service to know about the cash+ card. In website it says earn up to $550 cash back on first year and it also says no limit on cash back on the same page. Very confused, I called the US Bank card help desk, a woman answered the phone. She was very unprofessional. After I stated my question, she just simply said "hold on" and let me wait for a while. She wasn't familiar with the card terms and need to pull it out from the system and still not able to communicate to me to answer my question. After back and forth a while, I finally understand the cash back is unlimited as long as I spend more than $2,500. Then I said thank you and good bye, she didn't respond with any words and hanged up on me immediately. Very rude. Too bad I didn't catch her name in the first place. But if the system recorded it, it was a call around 11:15pm PST from San Jose to 8002858585.


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I have had a bank account with First Bank now US Bank since 1988. In the last year something has changed. 5 years ago I put my son on my account in case something happened to me. I went to the Maplewood office and talked to Jessie ** to take my son off of the account. She said I could either close the account or bring my son in to sign off. It took me a month to get a time my son could come in to sign. I dealt with the manager at Little Canada US Branch Clay **. He was very rude. He asked me how much I made? What does that have to do with me taking my son off the account? He then proceeded to say, I couldn't remove him for 7 days. Meaning I would have to come back a 3rd time to take him off my account. But I can put him on with one visit. This is crazy. So on Tuesday I call the Us Bank line and ask for a manager. After waiting a half hour Felicia tells me Roger would call me within 24 hours. It has been 1 week. No phone call.


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I have been dealing with the loss mitigation department at U.S. Bank for the past few years and they recently were in the process of approving my loan modification when all of a sudden some mysterious paper work was needed unknown to myself so they automatically placed my home back in foreclosure. I've been making payments in the trial period and I have sent ALL the required documents they needed but they would always request me to send them again because even after they confirmed documents were received. The loss mitigation process is a HUGE SCAM and a vicious cycle that will never allow your mortgage to be restructured. I will be hiring an attorney.


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This bank has never helped with any issue I have had. The answer to everything is “Sorry, we cant help you”. I’ve run into hard times and every cent I had was confiscated from my account. When I found out I called the bank knowing that bills on autopay would start hitting the bank and I wanted to stop the bleeding before It started. I received no help or advice. Then NSF charges started piling up into the hundreds of dollars. I called back asking for some relief from some of the charges. Of course the answer was no. I was charged when a payment tried to go through and again when they returned it. That was $72 per NSF. They took this from someone who had their entire account emptied without their knowledge. Talk about hitting someone at their lowest point.


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US Bank recently changed its online access policy for mortgage holders who have filed bankruptcy. Basically you cannot access ANY information online regarding your mortgage. You can only use the phone system to gather information about the status of your account, see escrow information, or make a payment. Previously, if you had declared bankruptcy, but had not discharged your mortgage you could at least SEE your account information, but now you can see NOTHING! I received no formal notice about this change and feel it's a purposeful attempt by the bank to make maintaining my mortgage as difficult as possible by not providing me access to that information. On top of that, there is a fee to use the phone system for payment. I would strongly discourage anyone from using this bank for any financing purposes. THEY ARE THE WORST!


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We sustained a loss on our home. In which case the insurance proceeds were signed over to US Bank for monitoring the repair. However, they refuse to give us any money to complete the repairs. They require 95% of the repairs to be completed before they will release our funds. Can't complete $50,000 in repairs without some of the funds. We are already out the money we fronted, they won't even release those funds. And they require repairs done within 90 days. 


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After 7 attempts to contact them regarding fraudulent application I give up. They have zero interest in helping anyone. I got more help from a fast food employee. Easy to see why they have 181 bad reviews.


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I’ve been banking here for a couple of years and have decided to cancel my account for the bad experiences and mishandling of money that I’ve experienced. I received several checks as a birthday gift for my daughter in early August. I blindly trusted the bank and they made three errors that I’ve had to rectify on my own. First - my uncle gave me a gift for $150 and they took $75 from his account. I had to personally go in and correct the mistake. I then requested the check images for all deposits (they charged me $34!) so that I could verify if all the checks were deposited correctly. 


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My experience was not good at all. I decided to switch banks due to all the problems I was having. I told them to close the account on a certain day and explained to them I needed it open until then so my remaining 2 checks could come out of the account. They closed my account as soon as I hung up the phone. My 2 checks bounced and there were fees upon fees. They ended up reopening my account which added more fees. Used my money to pay the fees THAT THEY CAUSED and then re-cut me out a check. They sent it to the wrong address and then had it resent back. So now the new check is on its way. They took over $1,000 to pay these fees that THEY CAUSED! They will not refund me the money. I WOULD NOT recommend this bank. Horrible customer service.


