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from typing import Dict, Any |
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def get_followup_prompt_template(dispute_data: Dict[str, Any]) -> str: |
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return f""" |
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Generate targeted follow-up questions for this dispute: |
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Context: |
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- Customer: {dispute_data.get('customer_name')} |
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- Transaction ID: {dispute_data.get('transaction_id')} |
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- Dispute Type: {dispute_data.get('category')} |
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Current Information: |
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{dispute_data.get('dispute_description')} |
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Requirements: |
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- Generate 5-7 specific questions |
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- Prioritize questions that help verify transaction legitimacy |
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- Include questions about timeline, location, and verification methods |
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- Phrase questions in neutral, non-accusatory language |
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""" |
