!
"This is just a short note to say thank you. Your boys did a really good job on our swim spa and we will be using your services in the future."
"Many thanks, Theo and the team. May I say we are greatly enjoying both the swim spa and hot tub and they and the cabin have been much admired!"
"We love the product and were delighted with all the service and time you spent with us. It is a big investment but we both feel we couldn't have invested in a better product and company."
"As a proerpty developer we really saw added value in the Self Cleaning swim spas. They really work! We will be suing these in all our future properties."
"We just purchased the Rivera Pavilion complete with Spa from The Hot Tub and Swim Spa Co, really pleased with the end result, the Pavilion looks and feels quality and the Spa is relaxing and even better of a night time with colour changing lights. We had the pleasure in dealing with Christina, never pushy and always informative and I never felt like I was being given the hard sell, the workman worked tirelessly to get the Pavilion built in 2 days, the commissioning of the hot tub was also informative and simple. The knowledge of knowing they are only a phone call away with any problems or advice is comforting, I’ll look forward to seeing Christina and the team when visiting the show room again for the chemicals needed for the hot tub, all in all a great end to end experience and one I would recommend to anyone wanting that something a bit special."
Just wanted to extend our thanks to you and all your team for the superb job they did installing the hot tub.
Anyway, sure we will be back again for maybe more products. But in the meantime Thank You all once again for the great & professional service we have received from you all.
My eldest daughter has already planned a pool & spa party this Friday for about 45 school friends!!!! Wish me luck!!!!!!!!!!!!!!!!!!!!!
"5 years on and still amazed by the professional service we receive. Staff members always friendly and helpful no jobs ever too much. Hot Tub and Swim Spa have provided us 100% satisfaction in all items purchased from hot tubs to saunas to our amazing swimming pool all of which are also maintained. Fantastic find and won't be letting them go!"
First of all, thank you very much for the heavenly experience of the hydro-pool which you helped us choose. Our son loves the lights, my husband enjoys the ‘Captain seat’ and the adjustable jet powers, and I love to lay down and watch the sky at night. We have never felt so relaxed in our own back garden before.
Secondly, we would like to praise you friendly and kind assistance all the way through our purchasing experience. We have been considering to buy a hot tub for a long time and found your company through the internet and by driving past when shopping in the area. From the first time we walked in, and spoke to you, we knew we are in good hands, and you continued to make us feel this way all the way through and beyond.
I would like to say that your customer sales care and after sales care is exceptional. You are always ready to help and answer questions. You never made us feel rushed and you were always happy to explain things in great details. Your expert recommendations regards to ‘chemical care’ and ‘easy clean’ made us feel at ease, when it come to the ‘science lab’ part of caring for the hydro-pool. Your engineers are also very patient and helpful as they were also happy to explain things over several times.
Finally, the hydro-pool is proposed to be used with several young disabled children from Dartford and near by areas. We are sure the experience of the relaxing warm water with help them feel better both physically and mentally. We are going to keep you informed about the success of the hydrotherapy service. We will highly recommend your company to both professional in the special needs field, friends and family for outstanding professional pool and spa advice and fantastic customer care.
I just wanted to drop a note to you and the team on the exceptional sales and installation service we‘ve received from The Hot Tub and Swim Spa Company.
Being an existing spa user for the last 10 years we recently came into a fortunate position of being able to upgrade, today the market continues to be full of many makes and different offerings. We decided to visit Ruxley, The Hot Tub and Swim Spa Company as this was the closest outlet to our home address, I‘d also done a lot of research on the Hydropool spas and their excellent benefits. From the minute we walked into the showroom and to the time we secured out new spa we‘d received a warm welcome and exceptional service, well done team.
Installation day went very smoothly, both Tony and Tom are an absolute credit your company and pivotal to the success of the team. Throughout the entire day great care and professionalism was taken to ensure the spa was delivered and positioned without any issues. By the end of the day I felt comfortable with all the requirements and handover, that evening my wife and I experienced out first hydro pool spa session - absolutely fantastic and I‘m glad we decided to use the Hot Tub and Swim Spa Company.
"It was great to see you both over the bank holiday weekend and I'm pleased on the deal we agreed for the Hydropool 800 self cleaning hot tub. As you know, i had been speaking to both yourselves and also to another Hydropool retailer, about showroom models and new models as well. My dad originally came in to your showroom to pick up a catalogue prior to me even being aware of Hydropool, and although it was very brief, he informed me that despite you having closed at the time, Gill was happy to unlock and bring out a catalogue for him to take away which is nice to know, as some staff would just turn people away and want to get home! From my initial contact on the telephone with Theo, and subsequent calls with Christina, i was impressed with the time taken to explain the differences between the Hydropool specs and that of other hot tubs i had been looking at.
It was clear you are both knowledgeable on your product and willing to spend the time passing that knowledge on to a pre-sales enquiry. Being a very technical person, I'm always interested to know all details of specification before a purchase like this and am glad that this was made available to me. I experienced the same level of service when first visiting the showroom when Christina was very friendly and approachable and spent a lot of time explaining all the features of the hot tub i was interested in, as well as others. Overall i was left with a great impression of your company and of course wanted to make my purchase through yourselves due to this, along with feeling confident in the after sales service i would receive as well, which is important of course.
As mentioned above, I did also have dealings with another Hydropool retailer and visited their showroom, which was much less impressive and welcoming than the set-up you have at Ruxley. I would also say that the staff were less approachable and friendly compared to what i experienced with your company, along with spending much less time showing me the features of the tubs and giving a far less detailed and less technical run through of them all, which was disappointing. Not everyone would want that, but some like myself are keen to know about everything that makes the Hydropool tubs better than other brands, which is of course your selling point to customers.
All in all you can see from the above that i am very happy with the dealings so far with The Hot Tub and Swim Spa Company and very much look forward to taking delivery of the hot tub!"
Just to say that after having the hot tub now for 4 months and testing it almost daily whilst sipping wine and listening to music we still cannot find anything wrong with it!! and would like to say a big thank you to both of you we would definitely recommend your Company to our friends.
"Ali and I have been so impressed by The Hot Tub and Swim Spa team we decided to not just to buy a hot tub from them but over the course of a few years we also bought a sauna and then a wooden Gardipool with extensive decking works. We have felt almost like friends of Theo and Christina. They made us feel like no question was too insignificant or unimportant for their time. We are absolutely delighted with all three products you and would recommend you to everyone!"
In fact we are so delighted some of our family have now decided they will definitely buy from you too! Thanks again!"
"What we have found is the tub has created time for us as a family to talk, away from everything else. We love it and couldn't imagine being without one now!
We love our tub! Very professional team, thank you!
Thanks for all your continued help and guidance too!"
"I just wanted to say that we are delighted with our hot tub and very happy with the overall service we received from start to finish.
The delivery service was smooth and the quality of the installation exceeded our expectations.
All involved are a credit to your company and we have already recommended you to all our friends. Furthermore during our frequent visits to your Bromley Sidcup Branch when purchasing supplies we continue to receive outstanding customer service.
Many thanks and if you need any references or would like a potential customer to have a site visit, we will be only too pleased to arrange it."
"Just wanted to say massive "Thank you!" to everyone at the company for helping us turn our long held dream of owning a hot tub into reality. We especially enjoyed the fact that everything was taken care of by their wonderful team - from building the base and electrical work to installing and setting it up - all we had to do