 then tested the PC to ensure it was working to my satisfaction.
All took less than one hour.
Recommended a memory upgrade and left one working PC with problems cured and a happy user.
I needed urgent assistance as I was shortly going on holiday and this was provided.I should mention that the girl who made the appointment was very helpful and friendly.
Betty Moore, Solihull - More than a year ago.
There were problems with the laptop and David came in on a Service Call and was extremely helpful and advised me to take it back. I now have a replacement which is working perfectly. I was so glad of his advice.
The gentleman was very helpful,friendly and although he had to come back I was not charged for the 2nd visit.
I have recommended you and passed on some cards.
Julie Carrick, Solihull - More than a year ago.
Excellent service. Chris arrived promptly, identified problem and fixed it quickly. Friendly and informative throughout. Highly recommended.
Jeff Stone, Solihull - More than a year ago.
Beatrice Carpenter, Solihull - More than a year ago.
Nicola Brown from LittleU Pre-School, Solihull - More than a year ago.
I have used PC Pal for a few years,being an older woman with no clue what to do if any little thing goes wrong, so They come and very calmly sort things out for me. I have recommended them to others.
Dave knew his job and carried it out efficently.
Ted Rudge from MAUTED, Solihull - More than a year ago.
Barbara Stone, Solihull - More than a year ago.
Being able to book and recieve an appointment for an engineer to visit the same day was very good.
Neville Ogden, Solihull - More than a year ago.
I have used PC PAL at least two times for technical assistance. On both occasions it was Chris who attended. Each time I have been impressed by his expertise and friendly, stright forward manner. You are my local PC repair company, and as I value local services, I would recommend PC PAL to my family and friends.
Leslie Lyon, Solihull - More than a year ago.
I have always experienced good service and promptness whenever I have had to call them out. I will certainly recommend them to anyone who has problems with their PC.
Pearl Singer from --------, Solihull - More than a year ago.
Rod Jones, Solihull - More than a year ago.
Brilliant short notice response, friendly and obliging.
Peter Lloyd from G K Contracts, Solihull - More than a year ago.
Rosemary Bowcott, Solihull - More than a year ago.
William Hemming, Solihull - More than a year ago.
I do not think any improvement is needed. Perhaps for frequent users as myself we could have a dedicated engineer who would be familiar with the computer system. Also advertise your programming and transfer expertise.
Over the last few years we have had excellent service from PC PAL and this time was no different. Thanks.
Kath Whitehouse, Solihull - More than a year ago.
Graham Picken, Solihull - More than a year ago.
Repaired faults left by Virgin Media when trying to install new broadband service. Very professional, didn't waste any time and repaired my laptop to my complete satisfaction. Thank you so much.
Peter Colburn, Solihull - More than a year ago.
John Vass, Solihull - More than a year ago.
Kevin Pomfret, Solihull - More than a year ago.
John Gibbs, Solihull - More than a year ago.
David took time to listen to our requirements, provide and explain his recommendations.
Chris Bean, Solihull - More than a year ago.
Excellent service for problem and helpful with solutions to some of my other computer queries.
Daphne Smallman, Solihull - More than a year ago.
Marian Hubbell from Marian Hubbell Consulting, Solihull - More than a year ago.
Arthur Lines from Retired, Solihull - More than a year ago.
Very prompt turnout/service and I would recommend your service anytime.
A Hutton from Samplechart Ltd, Solihull - More than a year ago.
I found the engineer very helpful and he tested our computer thoroughly - I was very pleased with the result.
Pearl Singer from ---------------------, Solihull - More than a year ago.
Richard Walton, Solihull - More than a year ago.
This was a second visit for a totally unconnected problem which David tried to sort out over the 'phone with me before he realised he had to visit. i.e. he tried to save me time & money for which I was grateful.
Alan Robinson, Solihull - More than a year ago.
2 very pleasant engineers-didnt baffle me with computer gobbledegook!!!
Chris provided as always an excellent service, very friendly, great knowledge and extremely helpful. Set up and guided me through some of my iMacs features and great advice regarding security for my mac. Would thoroughly recommend PC Pal to anyone.
What is important to me is the feeling of complete confidence that I get from your engineers - they don't just give a 'quick fix'. They are obviously trained to the highest standards and, even though they are experts,they can explain in simple terms what needs to be done.
Engineer showed great knowledge and expertise. Used substantial resources available to him to try repeatedly to rescue worn laptop, unfortunately to no avail. Answered questions and gave explanations where necessary. Also gave advice and further information.
I felt that David and his trainee went "the extra mile" to ensure that the equipment would work satisfactorily. David`s simple explanations as to my troubles will go far in helping me avoid problems in the future.
Desmond Clay, Solihull - More than a year ago.
It was a pleasure having David, and trainee Ben, in my home today. They did everything necessary on two laptops - one is new. But they were so pleasant, friendly and helpful that it was a really wonderful experience as always. I cannot speak too highly of PCPal and it's staff. How lucky is Solihull to have such a dedicated, professional service, as provided by PCPal.
Dave arrived just before the booked time having previously rung in 10min earlier.
John Hemmings from HEADS Consultancy Ltd, Solihull - More than a year ago.
Anthony O'leary from alina maria crisan, Solihull - More than a year ago.
Lisa Thorley from Atlantic Enterprises Ltd, Solihull - More than a year ago.
Roger Derwent, Solihull - More than a year ago.
Diane Mason, Solihull - More than a year ago.
Will use again when I'm tearing my hair out!!
Antony Kulisa, Solihull - More than a year ago.
The engineer provided factual and easy to understand information on the problem we had with our system and on how he went about correcting the fault. He also recommended and actioned improvements to the programs to inprove the speed of access to the internet.
I was extremely happy with the service and support provided by David. Clearly the issue I had relating to my internet connection was not a straightforward one, but he worked tirelessly to find a solution, keeping me informed at every stage. I was very impressed with his professionalism and patience throughout the visit - I wouldn't hesitate to use PC PAL again and would recommend them to others.
Colin Davies from Successzone Ltd, Solihull - More than a year ago.
Peter Siddall, Solihull - More than a year ago.
John O'brien, Solihull - More than a year ago.
An excellent, professional and thorough service. Problems are worked through step by step in an efficient and logical manner. If the customer wants a detailed explanation of the fault found, this is given without unnecessary jargon. Very satisfied.
Linda Carlin, Solihull - More than a year ago.
Very prompt answer to the phone. Quick solution to the problem.
Joan Davies from Solihull Methodist Church, Solihull - More than a year ago.
Another great job undertaken by Chris, thanks again.
Susan Carmichael from ac electrical, Solihull - More than a year ago.
Seemed a little expensive as an hourly rate, but work was done quickly and well. You get what you pay for.
Linda Law from -----, Solihull - More than a year ago.
Margaret Reeve, Solihull - More than a year ago.
Annette Yates from executive living acocks green, Solihull - More than a year ago.
Daniel Ready, Solihull - More than a year ago.
Engineers were professional and service provided was good so no complaints there.
Kate Davison, Solihull - More than a year ago.
I have been using PC Pal for sometime now and have always been impressed with the help and service I get from PC Pal. I have had visits from Chris and Dave and I think once maybe the big boss, the first time I used the service. I wouldn't think of going anywhere else. You get honest help, advice and value I recommend PCPal to all my friends.
Janice Addison from Home and Girlguiding use, Solihull - More than a year ago.
William Pritchard, Solihull - More than a year