 because her long hair was one of the last things from her old life she'd been able to hang on to.
Informed Attribute: Max's promiscuity is often discussed, but the most of her that is ever seen is kissing Johnny. Caroline is seen getting more action. We do meet one of Max's casual encounters though but that's it.
Insult Comic: Darius's more successful comic persona in "And the Pre-Approved Credit Card."
Interclass Friendship: The two main leads. Max Black is a diner waitress and high school dropout. She doesn't know who her father is and frequently references her broken childhood. Whereas Caroline Channing is a socialite daughter with a horse named Chestnut who ends up broke. She tells everyone about her college experiences at Wharton.
Caroline: When I was 15, I paid the security system guys extra to not wire the skylight, and then I snuck out and went to Illiano Schapiro's sweet sixteen.
Caroline: In Greece.
Max: Hardcore. I used to sneak out of the house and huff spray paint with an ex-marine.
Caroline and Andy, by Max, in "And the New Boss."
Intimate Marks: Caroline's father's former mistress is writing a book about him, in which she claims among other things that he has a small penis. Caroline goes on Piers Morgan to defend her father (for the "among other things" part, not the small penis part - she refuses to discuss that). She also happens to have a photo of her father on her phone in which he is accidentally flashing the camera. 
In the second-season premiere, "And the Hidden Stash", right after Max accepts Caroline's father's invitation to visit him in prison along with Caroline, she says "I'm not going" since, she says, you should never say no to a man in prison. Later, after Caroline's father has urged them to go to the auction and buy the loving cup, Caroline tells Max, "I'm not going... You should never say no to a man in prison."
Used extensively by the receptionist at Martha Stewart's office in "And the Pearl Necklace."
In "And the Egg Special", when Caroline has a change of heart about donating her eggs to raise money for the cupcake store, she pulls out her IV, getting bloodstains all over the wall. This echoes those on the vacant soup kitchen they'd been looking at as a location for the cupcake store in the first act, and Max says right away, "This looks like a great place for a cupcake store!"
In "And the High Holidays", the two make a cupcake delivery to a seedy apartment building where most of the residents are potheads. One is later busted, and as he is carried away his girlfriend shouts at him that he shouldn't have gotten involved with drugs. At the end of the next act Caroline shouts the same thing at Max when she spills her own stash into the cupcake mix.
"And the Kickstarter" doubles down on this. In the Cold Open one of the Asian girls watching the Kickstarter funding roll in for their project to make candles with arms rebuffs Max's request for her order by saying "I ca-an't. I ca-an't." A few seconds later Max says it to Caroline when Caroline tells her to go take their order. Later in the episode, Caroline says it to Max when Max asks her to go take the girls' order because she's too busy playing with her new phone.
Ivy League for Everyone: Caroline is a Wharton (University of Pennsylvania) graduate. She brags about it a lot. One episode even has her trying to sell her eggs to someone because she's an Ivy League graduate.
Peach was on the verge of this when her friend Constance threatened not to invite her to any parties unless she fired Max in "... And The Buttercream Breakthrough". But it tuns out Peach was faking it and offers Max's job back. though It's more likely because she was clueless without her.
Max: You never say no to a man in prison. He may hang himself with his belt. It's happened to me twice already.
Caroline: Has anything ever not happened to you twice already?
Even extends to what colours they typically wear in their off-hours.
Oleg, though "lovable" might be a stretch.
Max sometimes comes across as a rare female example of one.
Love Confession: Deconstructed on the "And the Silent Partner." Andy wants to tell Caroline he loves her, but is dissuaded by Max from doing so in the diner because it's not a terribly romantic place to do so. At her suggestion, he watches several Romantic Comedies to get ideas, and comes up with a plan to take her to Central Park and do it over hot dogs and cocoa. It keeps getting frustrated (at one point Max points out that Caroline looks cute, is embarrassed and in a public place, but then Sophie interrupts), so Max tells Caroline he was going to do it and she runs into his shop... only to find him sitting on the toilet, where he finally tells her.
Maintain the Lie: In "And the Coming Out Party," Caroline's grandmother, who's been in a coma for four years, wakes up. Caroline is happy until the woman's butler informs her that the grandmother has no idea the family has lost all its money. Worried the truth will kill her, Caroline talks the gang into posing as her servants for a lunch meal so she can break the news gently. In a beautiful subversion of the usual sitcom format, when the grandmother learns the truth (from a nosy friend), she does indeed drop dead.
Han Lee: You need help.
Han Lee: Everyone needs help sometimes.
In "And the Egg Special". At the end of the first act, when it looks like they've found the place for the cupcake store, Caroline tells Max she looks like she could use a hug, and she says yes... only for a medium shot to reveal that they're standing about ten feet apart. At the end of the episode, after Sophie has just given them the $20,000 they need, Max says it to Caroline... and the two hug.
In "And the Temporary Distraction", Caroline and Max's exchange when she gets the executive position where Caroline tells her she's making her her assistant is repeated with the speakers reversed at the end of the episode after Caroline gets fired for sexual harassing Max.
Mechanical Evolution: Referenced by Max in response to Han's introduction of wireless order taking and the possibility that cupcake-baking machines might take off in "And the Pearl Necklace."
Max and Caroline in "And the Break-Up Scene," "And the Pretty Problem," "And the Egg Special" and "And the Bear Problem."
Andy in "And the Three Boys With Wood."
Luis the new day waiter completely believes Oleg is gay.
Modern Minstrelsy: Han, according to some critics. The stars and the producer were called out on this in a very uncomfortable Q&A session.
Mood Whiplash: Martin's explanation for why he wanted Caroline to bid for the loving cup at the auction in "And the Hidden Stash", which the girls had thought contained a hidden supply of cash but did not, forces Caroline to the realization that her father victimized her as well through his crimes. She cuts the visit short and leaves without saying another word to her father.
The end of "And the Kickstarter", when the rapid-fire jokes suddenly give way to a very serious scene where Caroline is genuinely hurt by Max having texted "I'm so sick of her" to everyone else in the diner.
Mr. Fanservice: The two Amish guys, Jacob and Jedediah.
Multi-Part Episode: The first-season finale, "And Martha Stewart Have a Ball (Parts 1 and 2)"
My God, What Have I Done?: Caroline's dad is genuinely sorry about the people he hurt in his Ponzi scheme and the damage he did to his relationship with his daughter.
Noodle Incident: Max's childhood stories tend to be these.
Caroline looks strikingly like Paris Hilton. Perhaps justified, since Caroline is a good-looking blonde girl who used to be a billionaire heiress.
Sophie's strange Eastern European accent is very reminiscent of Arianna Huffington.
In "And the High Holidays", Sophie walks into the apartment and announces she's gotten her period, leading her to try the marijuana-spiked cupcakes and find them a perfect cure for her cramps.
Averted in "And the High Holidays", as Caroline's temporarily depressed state of mind is clearly explained as the result of her consuming the pot-spiked cupcakes.
Caroline knows Max is hiding something from her (her father's concern about his former aide's tell-all memoir saying he had a small penis) from her unusual reluctance to say something mean and nasty at the beginning of "And the Tip Slip".
* Panty Shot: In-Universe. Han/Bryce comes in to give Caroline her name tag while she's on a ladder and catches a nice view, only to be embarrassed.
Caroline in "And The Inside Out Situation". She's oblivious to the fact that the skirt of her waitress uniform is tucked into the back of her hot pink panties and that they're on display. She's paid higher tips for this, but she thinks it's because of her smile.
Parallel Porn Titles : In "And the Look of the Irish", Nash auditions for a