 a major failure of the product under consumer law and thus, I, as the customer am able to determine what remedy is appropriate. Not Brosa. They finally understand that it can't be repaired and get started on assembling the replacement product. They advise me about 10 minutes in that their drill doesn’t have any charge and ask me if I have a power drill they can use? Ummm, no I don’t. Three hours later they finally bring in the replacement. And guess what???? It's FAULTY too!! This is despite being promised that they would check this one prior to delivering it out and me asking the delivery guys on the day to check it before they got too far along the assembly process. I end up speaking to them that afternoon, not helpful at all, only to be told that there is nothing they can do as they have nothing to be able to replace it with! She offered a refund for the other two pieces of furniture in the lounge that were also delivered last Friday (They were all ordered to match), but can do nothing for me about the other pieces of the same range that I had delivered last year? It was all ordered to match and ordered in good faith. She also hung up on me without providing her name when she was asked and I was requesting to speak with her manager.
eve that a solution has been found in the meantime, but if you have any further questions or concerns, please don't hesitate to get in touch with us and we will do our best to assist.
en as hard as it was to organize a resolution with your company. I have certainly learnt from this experience.
Purchased a chair from Brosa in beginning December 2019, waited 5 months for delivery( Up from 12 weeks ) then COVID hit- All up 6 months later my chair arrives - absolutely filthy with 5 stains over that which l unpacked. Closed box and requested an in stock chair to avoid poor quality control and long waiting again. Upgraded Paying extra for another chair, wait another two weeks for pick up of first chair and delivery Of next chair to arrive. Open box and pull small piece of packaging to find a number of what looked like oil stains over the velvet material. Shocked and so disappointed- requested refund and gave feedback. Never again.
the products. Please be assured that we report all quality issues back to our makers and we're working very hard to resolve issues so they don't reoccur. We hope that at least you felt supported by our customer care team and if there is anything else we can do, please don't hesitate to contact us again on |||EMAIL_ADDRESS||| I ordered the Marlon Bedside Tables and Sideboard and the delivery was delayed multiple times - it took 6 months for them to arrive.
When they finally received them they were nothing like the pictures - they were very chunky and clunky. To say they were 'rustic' would be an understatement. They felt like they came out of a cheap balinese workshop, not the clean lines that are in the pictures. It is not Modern nor Contemporary as described.
be picked up our daughter was rushed to hospital in an ambulance with a medical emergency and BROSA gave me no assistance to re-book the collection - they basically left me to make calls to their courier service for hours on end whilst in the hospital with my daughter. After all that they then tried to short change me on the refund and I have no option but to lodge a complaint with Fair Trading. Disgraceful. Do not purchase.
Hi April, thank you for your feedback. We are very sorry that you were so disappointed by your experience.
to keep one of them. Since only part of the order was returned, the original promotion discount (50% off the second product) did no longer apply as there was no second product on your order left. Your refund has been processed accordingly, which we explained to you via email.
tiple staff who never got back to me and I had to keep following up. Your treatment has been disgraceful and your products were a great disappointment and substandard quality.
Beautiful product, amazing service.
Brosa was there every step of the way with ordering, delivering and assembling our bed frame. The quality of the product itself was top-notch. After realising to our disappointment that the frame was the wrong height for our mattress (totally our own fault!) Brosa was incredible to deal with and were more than happy to collect and refund. We received a full refund in speedy time. Even though we never got to keep that beautiful frame (stupid high mattress!) I would most certainly shop with Brosa again. It's rare to have quality made products with even better personalised service.
osa would not accept a return without original packaging and Brosa would only refund 50%. At NO STAGE during delivery did I request that the drivers take the packaging nor was I contacted by the drivers or BROSA to enquire about the removal of the packaging. When I requested contact details to arrange alternative packaging so the items could be returned, I was refused. Never again.
Having never bought quality furniture on line before, we were nervous about buying from Brosa. Our experience has been excellent. The quality and style exceeded our expectations, it is better in real life than the photos on the website.
We had an issue with one pair of the 6 dining chairs we purchased. It was resolved with minimal hassle and the correct legs were sent immediately.
I order a lot of products from Brosa for work to be used in stores. I have found the quality to be fantastic and the delivery process is great. I unfortunately had a faulty item sent and the company issued a swift replacement which gives me confidence to continue using their products.
I have bought pieces from Brosa & love the quality. The standout was the excellent caring service I received when I needed to return an item for a full refund. Brosa were so understanding & went out of there way to make the process so easy. Thank you I will be buying again from them.
I ordered Zoe “leather” dining chairs in Walnut (warm mid brown). They took about a year to arrive in, Taupe (light grey beige). I returned/exchanged for new batch but had Taupe delivered to me a 2nd time. They won with “within industry tolerance” colour gradations. The only person that spoke honestly about what her eyes could see on my case was promptly sacked and replaced by people who read from the script better. I was just too tired to take it further, got a lousy 10% discount for my troubles. The “pure leather” must be particle leather. It stains badly when wiped with a minimally damp cloth. If food dries on it, you have to pick the food off, which removes the “leather”.
Hi Dasha, our sincere apologies about the wrong color. We are currently crafting your head for you and will get it to you as fast as we can.
I'm glad that you like the Edward bed bench!Yeah, I lol'd at this thread. I am exaggerating the OP in jest here, but it is as if I just read this i.e. Why can't I do something where I put in the least amount of effort, then trick the game by setting it to the highest difficult at the last possible moment, before turning in quest to get the biggest reward and most profit?

However, I believe Borderlands 2 did get quest rewards right. Where it was dependent on accepting, and continuing to completion at the difficulty you started the quest at, or the reward of the quest would drop to the lowest difficulty level you had been at any point before turn in.

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Take possession of your area and redecorate, spotlight new accent items, put money into some string lights, and clear up your litter. Chances are you’ll be staying in your area longer than you hoped. It’s about time you combined issues up and dedicated to some redesign.
Bear in mind all these occasions you mentioned you’d get again to studying? Nicely, now could be your probability. With tons of nice books to select from, you’ve so many worlds to discover. Searching for some studying inspiration? Right here are among the greatest books from 2020 (to this point).
I feel it’s secure to say that we now have a bit extra free time on our arms than we did earlier than. With no commute and usually adjusting to social distancing life, the times appear to have extra time than earlier than. So why not observe one thing new? Perhaps you need to attempt enjoying guitar or discover ways to paint. Whereas the world isn’t precisely your oyster proper now, there are limitless potentialities to discover at residence.
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all these garments at the back of your closet that you simply haven’t worn in months? They’re dying to see the sunshine of day, but they sadly stay hidden