 all the surveys I’d gotten screened out of. Treat people fairly and they’ll treat you fairly.
I belong to about 3 or 4 survey sites and I was really excited about Global Test Market because they seem to give you a lot of opportunities. Granted, I found out I was screened out more often, but that was fine.
I wasn’t crazy about the sweepstakes only surveys, but they were OK, then I started realizing that they were as long, if not longer than normal surveys with points. I figure the less you are willing the give, the less time you should make us give.
The second thing that really started bugging me was taking me into the survey up to 20 detailed questions sometimes until I was finally screened out. I thought I was already taking the survey! The questions they asked are involved enough that they can use them for their research and not have to pay. I also didn’t like the way they handled when you are screened out. “Bummer, you’re screened out, but you’re still the coolest!” I’m not 15 – don’t talk down to me.
My final straw was this past week when I took a survey, I was being told I was starting the survey, I got to the end of the survey, they asked for my demographics, which I gave, and then suddenly I was taken back to GTM’s site to be told I was screened out. I was livid!
I e-mailed them about the mistake, and they just confirmed I was screened out. I e-mailed back (even though they marked my my case as resovled – who does this without giving the customer a little time to dispute?) and asked them to check again, and got another message that after further review, I was screened out. I then e-mailed them back and told them computers are not always right (believe me, I work on them all day) and if they don’t believe me, send me the survey again, I’ll take screencaptures this time so they can see.
You know, I didn’t expect them to do this, I didn’t even expect them to credit my account, but also I didn’t expect one of the biggest insults I’ve ever gotten from a survey site – they copied and pasted their last answer to me.
I’m done. I unsubscribed, I was a quarter of the way to my first check and wasn’t sure if I’d make it ever or not. I have now read some very nasty reviews of this site that they have changed, no longer offer good points, some people say they cancel your account JUST before you reach your first check.
For those of you who have had luck – congratuluations, but for those of you still new, be aware!
i have been with GTM for years.
ive never once had a problem with them.
only occasionally do i get screened out. but i think they are still by far one of the better survey providers out there.
They send a bazillion surveys for sweepstakes entries. Of course, who knows if these “sweepstakes” are legit or not. It’s a matter of time. If you don’t do anything all day but take surveys then you might as well do these.
With so many companies out there, it’s easy for one to get a bad rep because of another. Global Test Market is very professional. I don’t qualify alot but I get several surveys daily. I recently did a survey that gave me an error message at the end so I contacted CS via their website Contact Form. They asked me to forward the email invitation to them but I forgot which one it was. Their rep got the survey # for me from the contact form I filled out. All was cleared up in less then a week.
I just started with Global Test Market so cannot comment on their performance. But I did look up their BBB rating and found it is an A plus at this time. They are accredited by the BBB. The Global Test Market company that earned an F from the BBB appears to be a work at home company- different than this market research company of which we are writing.
I filed my complaint with the BBB on May 12, 2010 so as soon as I hear something I will be happy to share with you. By the way the BBB has graded Global Test Market an “F”.
Hello Therese – Sorry to hear you have trouble with Global Test Market and thanks for posting your experience. I also had a couple of times their customer service wasn’t helpful…Do you mind updating us on the BBB complain and survey situation since you are close to 1000 points? Thanks!
I contacted customer service regarding a problem with a survey. The reply I received did not address my issue or demonstrate understanding of the problem. I tried twice to communicate the problem without success. I clicked on the link provided in the customer service response to rate the result and I marked it unsatisfied and marked neutral in recommending GTM to others. That same day I stopped receiving any surveys from them and haven’t received any since even though I previously received several surveys each day and they don’t respond to any of my emails. What really gets me is that I was so close to reaching the 1000 points to cash out. Beware of this company.
I also filed a complaint with the Better Business Bureau. Also, the BBB logo that Global Test Market has posted on their website appears to be illegitimate.
I recently got over the 1000 point mark, but still have not gotten paid. I can’t log into my account (it seems to be non-existent), and I’ve sent two e-mails to Global Test Market that have not been responded to. It’s been a week, and It doesn’t look like they have any intention at all to pay me. As far as I’m concerned we had a contract, and I fulfilled my part of that contract by completing enough surveys to get to 1000 Market Points. I have just filed a complaint with the BBB.
Global test used to be agreat survey site, now they seem like con merchants. When completing a survey that is supposed to get you points you just get sweepstake entries. When you complain they say you screened out.When you have taken 30 minutes to do the survey that isn’t being screened out. How will I ever get the last 90 points I need to claim my money.
For the last month or so, the only surveys I get are to join GTM or sign up for lightspeed.
It wastes my time and I don’t get survey to do. I already belong to lightspeeed.
I was with them for a couple of years. In the beginning they were great and over time they started changing. When they stopped awarding 5 pts for failure to complete the survey and then add sweepstakes came, I got fed up.
my answer. Well then they took me to another page and wanted more information. At that point I was willing to say what ever just to get finished.
I have just completed a survey on this sight and my mobile phone account has £2 deducted -unsolicited.
[quote name=Catherine]I[/quote]Hi Catherine, I understand your point about Global Test Market – they have made some changes lately. I will give it a little bit more time before adjusting my ratings on them.
🙁 I had posted a comment on their blog site over a week ago and it stayed unposted. I checked it today and it was removed and not answered……. My question was why the change to sweepstakes and no more 5 points for disqualifying. I’ll be an even older man when I reach the next 1000 points!
Of the last 10 surveys I’ve rec’d, 7 were for sweeps and I didn’t qualify for the others. This is why I don’t do sweeps only. Why pay if we’re willing to do for free? Unless a sweeps only is less than 10 minutes and I think it may lead to something bigger, I don’t bother.
Used to be one of my best.Previously no sweeps & 5 points if not qualified. Now most surveys are sweeps & no longer getting 5 points for each survey if not qualified. Previously easy to reach $50 payout but wish they would now lower payout necessary because much more difficult to reach. Rewards are less. Also OTX surveys which I delete immediately.
I receive a lot of surveys from them. But mainly for Sweeps and when I do get a survey I seldom qualify. I’m starting to delete the ones that are for sweeps. I cashed out at the end of Sept. and received the check this week.
I have received both drawing and points surveys recently, but every time I try to take the points surveys, it says survey was closed. 🙁 I guess I wasn’t fast enough!
I remember getting some vague email from GTM earlier this year, announcing a multi-incentive program.
Their multi-incentive program is a bit frustrating because I’m 40 points away from a cashout, but haven’t qualified for a points survey since 10/23. I’ve received 20 surveys since then – 10 of them sweepstakes.
I also noticed that DIERIGJ…Hopefully they still have cash/points surveys and you have to take it as soon as you get the invite.
:confused: GTM has been one of my top sites for some time now. I have been able to cashout over $500.00 over the last 4 years with them. Over the last month or so, many of the surveys that are coming from them only are offering a "Sweepstakes