Daily Papers

Creating high-quality annotated data for task-oriented dialog (ToD) is known to be notoriously difficult, and the challenges are amplified when the goal is to create equitable, culturally adapted, and large-scale ToD datasets for multiple languages. Therefore, the current datasets are still very scarce and suffer from limitations such as translation-based non-native dialogs with translation artefacts, small scale, or lack of cultural adaptation, among others. In this work, we first take stock of the current landscape of multilingual ToD datasets, offering a systematic overview of their properties and limitations. Aiming to reduce all the detected limitations, we then introduce Multi3WOZ, a novel multilingual, multi-domain, multi-parallel ToD dataset. It is large-scale and offers culturally adapted dialogs in 4 languages to enable training and evaluation of multilingual and cross-lingual ToD systems. We describe a complex bottom-up data collection process that yielded the final dataset, and offer the first sets of baseline scores across different ToD-related tasks for future reference, also highlighting its challenging nature.

We present DIALIGHT, a toolkit for developing and evaluating multilingual Task-Oriented Dialogue (ToD) systems which facilitates systematic evaluations and comparisons between ToD systems using fine-tuning of Pretrained Language Models (PLMs) and those utilising the zero-shot and in-context learning capabilities of Large Language Models (LLMs). In addition to automatic evaluation, this toolkit features (i) a secure, user-friendly web interface for fine-grained human evaluation at both local utterance level and global dialogue level, and (ii) a microservice-based backend, improving efficiency and scalability. Our evaluations reveal that while PLM fine-tuning leads to higher accuracy and coherence, LLM-based systems excel in producing diverse and likeable responses. However, we also identify significant challenges of LLMs in adherence to task-specific instructions and generating outputs in multiple languages, highlighting areas for future research. We hope this open-sourced toolkit will serve as a valuable resource for researchers aiming to develop and properly evaluate multilingual ToD systems and will lower, currently still high, entry barriers in the field.

Large language models (LLMs) have demonstrated strong multilingual capabilities; yet, they are mostly English-centric due to the imbalanced training corpora. Existing works leverage this phenomenon to improve their multilingual performances on NLP tasks. In this work, we extend the evaluation from NLP tasks to real user queries. We find that even though translation into English can help improve the performance of multilingual NLP tasks for English-centric LLMs, it may not be optimal for all scenarios. For culture-related tasks that need deep language understanding, prompting in the native language proves to be more promising since it can capture the nuances related to culture and language. Therefore, we advocate for more efforts towards the development of strong multilingual LLMs instead of just English-centric LLMs.

Speech-to-speech translation systems today do not adequately support use for dialog purposes. In particular, nuances of speaker intent and stance can be lost due to improper prosody transfer. We present an exploration of what needs to be done to overcome this. First, we developed a data collection protocol in which bilingual speakers re-enact utterances from an earlier conversation in their other language, and used this to collect an English-Spanish corpus, so far comprising 1871 matched utterance pairs. Second, we developed a simple prosodic dissimilarity metric based on Euclidean distance over a broad set of prosodic features. We then used these to investigate cross-language prosodic differences, measure the likely utility of three simple baseline models, and identify phenomena which will require more powerful modeling. Our findings should inform future research on cross-language prosody and the design of speech-to-speech translation systems capable of effective prosody transfer.

The prevailing paradigm in the domain of Open-Domain Dialogue agents predominantly focuses on the English language, encompassing both models and datasets. Furthermore, the financial and temporal investments required for crowdsourcing such datasets for finetuning are substantial, particularly when multiple languages are involved. Fortunately, advancements in Large Language Models (LLMs) have unveiled a plethora of possibilities across diverse tasks. Specifically, instruction-tuning has enabled LLMs to execute tasks based on natural language instructions, occasionally surpassing the performance of human crowdworkers. Additionally, these models possess the capability to function in various languages within a single thread. Consequently, to generate new samples in different languages, we propose leveraging these capabilities to replicate the data collection process. We introduce a pipeline for generating Open-Domain Dialogue data in multiple Target Languages using LLMs, with demonstrations provided in a unique Source Language. By eschewing explicit Machine Translation in this approach, we enhance the adherence to language-specific nuances. We apply this methodology to the PersonaChat dataset. To enhance the openness of generated dialogues and mimic real life scenarii, we added the notion of speech events corresponding to the type of conversation the speakers are involved in and also that of common ground which represents the premises of a conversation.

Task-oriented dialogue (TOD) systems have been applied in a range of domains to support human users to achieve specific goals. Systems are typically constructed for a single domain or language and do not generalise well beyond this. Their extension to other languages in particular is restricted by the lack of available training data for many of the world's languages. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English-only NLU++ dataset to include manual translations into a range of high, medium and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (banking and hotels). MULTI3NLU++ inherits the multi-intent property of NLU++, where an utterance may be labelled with multiple intents, providing a more realistic representation of a user's goals and aligning with the more complex tasks that commercial systems aim to model. We use MULTI3NLU++ to benchmark state-of-the-art multilingual language models as well as Machine Translation and Question Answering systems for the NLU task of intent detection for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting.

Modern dialog managers face the challenge of having to fulfill human-level conversational skills as part of common user expectations, including but not limited to discourse with no clear objective. Along with these requirements, agents are expected to extrapolate intent from the user's dialogue even when subjected to non-canonical forms of speech. This depends on the agent's comprehension of paraphrased forms of such utterances. Especially in low-resource languages, the lack of data is a bottleneck that prevents advancements of the comprehension performance for these types of agents. In this regard, here we demonstrate the necessity of extracting the intent argument of non-canonical directives in a natural language format, which may yield more accurate parsing, and suggest guidelines for building a parallel corpus for this purpose. Following the guidelines, we construct a Korean corpus of 50K instances of question/command-intent pairs, including the labels for classification of the utterance type. We also propose a method for mitigating class imbalance, demonstrating the potential applications of the corpus generation method and its multilingual extensibility.

Personalized dialogue systems are an essential step toward better human-machine interaction. Existing personalized dialogue agents rely on properly designed conversational datasets, which are mostly monolingual (e.g., English), which greatly limits the usage of conversational agents in other languages. In this paper, we propose a multi-lingual extension of Persona-Chat, namely XPersona. Our dataset includes persona conversations in six different languages other than English for building and evaluating multilingual personalized agents. We experiment with both multilingual and cross-lingual trained baselines, and evaluate them against monolingual and translation-pipeline models using both automatic and human evaluation. Experimental results show that the multilingual trained models outperform the translation-pipeline and that they are on par with the monolingual models, with the advantage of having a single model across multiple languages. On the other hand, the state-of-the-art cross-lingual trained models achieve inferior performance to the other models, showing that cross-lingual conversation modeling is a challenging task. We hope that our dataset and baselines will accelerate research in multilingual dialogue systems.

As language models are often deployed as chatbot assistants, it becomes a virtue for models to engage in conversations in a user's first language. While these models are trained on a wide range of languages, a comprehensive evaluation of their proficiency in low-resource languages such as Korean has been lacking. In this work, we introduce KoDialogBench, a benchmark designed to assess language models' conversational capabilities in Korean. To this end, we collect native Korean dialogues on daily topics from public sources, or translate dialogues from other languages. We then structure these conversations into diverse test datasets, spanning from dialogue comprehension to response selection tasks. Leveraging the proposed benchmark, we conduct extensive evaluations and analyses of various language models to measure a foundational understanding of Korean dialogues. Experimental results indicate that there exists significant room for improvement in models' conversation skills. Furthermore, our in-depth comparisons across different language models highlight the effectiveness of recent training techniques in enhancing conversational proficiency. We anticipate that KoDialogBench will promote the progress towards conversation-aware Korean language models.

Task-oriented dialogue research has mainly focused on a few popular languages like English and Chinese, due to the high dataset creation cost for a new language. To reduce the cost, we apply manual editing to automatically translated data. We create a new multilingual benchmark, X-RiSAWOZ, by translating the Chinese RiSAWOZ to 4 languages: English, French, Hindi, Korean; and a code-mixed English-Hindi language. X-RiSAWOZ has more than 18,000 human-verified dialogue utterances for each language, and unlike most multilingual prior work, is an end-to-end dataset for building fully-functioning agents. The many difficulties we encountered in creating X-RiSAWOZ led us to develop a toolset to accelerate the post-editing of a new language dataset after translation. This toolset improves machine translation with a hybrid entity alignment technique that combines neural with dictionary-based methods, along with many automated and semi-automated validation checks. We establish strong baselines for X-RiSAWOZ by training dialogue agents in the zero- and few-shot settings where limited gold data is available in the target language. Our results suggest that our translation and post-editing methodology and toolset can be used to create new high-quality multilingual dialogue agents cost-effectively. Our dataset, code, and toolkit are released open-source.

Large, multilingual language models exhibit surprisingly good zero- or few-shot machine translation capabilities, despite having never seen the intentionally-included translation examples provided to typical neural translation systems. We investigate the role of incidental bilingualism -- the unintentional consumption of bilingual signals, including translation examples -- in explaining the translation capabilities of large language models, taking the Pathways Language Model (PaLM) as a case study. We introduce a mixed-method approach to measure and understand incidental bilingualism at scale. We show that PaLM is exposed to over 30 million translation pairs across at least 44 languages. Furthermore, the amount of incidental bilingual content is highly correlated with the amount of monolingual in-language content for non-English languages. We relate incidental bilingual content to zero-shot prompts and show that it can be used to mine new prompts to improve PaLM's out-of-English zero-shot translation quality. Finally, in a series of small-scale ablations, we show that its presence has a substantial impact on translation capabilities, although this impact diminishes with model scale.

Achieving robust language technologies that can perform well across the world's many languages is a central goal of multilingual NLP. In this work, we take stock of and empirically analyse task performance disparities that exist between multilingual task-oriented dialogue (ToD) systems. We first define new quantitative measures of absolute and relative equivalence in system performance, capturing disparities across languages and within individual languages. Through a series of controlled experiments, we demonstrate that performance disparities depend on a number of factors: the nature of the ToD task at hand, the underlying pretrained language model, the target language, and the amount of ToD annotated data. We empirically prove the existence of the adaptation and intrinsic biases in current ToD systems: e.g., ToD systems trained for Arabic or Turkish using annotated ToD data fully parallel to English ToD data still exhibit diminished ToD task performance. Beyond providing a series of insights into the performance disparities of ToD systems in different languages, our analyses offer practical tips on how to approach ToD data collection and system development for new languages.

While the progress of machine translation of written text has come far in the past several years thanks to the increasing availability of parallel corpora and corpora-based training technologies, automatic translation of spoken text and dialogues remains challenging even for modern systems. In this paper, we aim to boost the machine translation quality of conversational texts by introducing a newly constructed Japanese-English business conversation parallel corpus. A detailed analysis of the corpus is provided along with challenging examples for automatic translation. We also experiment with adding the corpus in a machine translation training scenario and show how the resulting system benefits from its use.

The recently released ChatGPT has demonstrated surprising abilities in natural language understanding and natural language generation. Machine translation relies heavily on the abilities of language understanding and generation. Thus, in this paper, we explore how to assist machine translation with ChatGPT. We adopt several translation prompts on a wide range of translations. Our experimental results show that ChatGPT with designed translation prompts can achieve comparable or better performance over commercial translation systems for high-resource language translations. We further evaluate the translation quality using multiple references, and ChatGPT achieves superior performance compared to commercial systems. We also conduct experiments on domain-specific translations, the final results show that ChatGPT is able to comprehend the provided domain keyword and adjust accordingly to output proper translations. At last, we perform few-shot prompts that show consistent improvement across different base prompts. Our work provides empirical evidence that ChatGPT still has great potential in translations.

Most work in NLP makes the assumption that it is desirable to develop solutions in the native language in question. There is consequently a strong trend towards building native language models even for low-resource languages. This paper questions this development, and explores the idea of simply translating the data into English, thereby enabling the use of pretrained, and large-scale, English language models. We demonstrate empirically that a large English language model coupled with modern machine translation outperforms native language models in most Scandinavian languages. The exception to this is Finnish, which we assume is due to inferior translation quality. Our results suggest that machine translation is a mature technology, which raises a serious counter-argument for training native language models for low-resource languages. This paper therefore strives to make a provocative but important point. As English language models are improving at an unprecedented pace, which in turn improves machine translation, it is from an empirical and environmental stand-point more effective to translate data from low-resource languages into English, than to build language models for such languages.

This study addresses the challenge of extending Large Language Models (LLMs) to non-English languages, specifically those using non-Latin scripts. We propose an innovative approach that utilizes the romanized form of text as an interface for LLMs, hypothesizing that its frequent informal use and shared tokens with English enhance cross-lingual alignment. Focusing on Hindi, we demonstrate through Hindi-to-English translation and sentiment analysis tasks that romanized text not only significantly improves inference efficiency due to its lower fertility compared to native text but also achieves competitive performance with limited pre-training. Additionally, our novel multi-script prompting approach, which combines romanized and native texts, shows promise in further enhancing task performance. These findings suggest the potential of romanization in bridging the language gap for LLM applications, with future work aimed at expanding this approach to more languages and tasks.

Large language models (LLMs) are transforming the ways the general public accesses and consumes information. Their influence is particularly pronounced in pivotal sectors like healthcare, where lay individuals are increasingly appropriating LLMs as conversational agents for everyday queries. While LLMs demonstrate impressive language understanding and generation proficiencies, concerns regarding their safety remain paramount in these high-stake domains. Moreover, the development of LLMs is disproportionately focused on English. It remains unclear how these LLMs perform in the context of non-English languages, a gap that is critical for ensuring equity in the real-world use of these systems.This paper provides a framework to investigate the effectiveness of LLMs as multi-lingual dialogue systems for healthcare queries. Our empirically-derived framework XlingEval focuses on three fundamental criteria for evaluating LLM responses to naturalistic human-authored health-related questions: correctness, consistency, and verifiability. Through extensive experiments on four major global languages, including English, Spanish, Chinese, and Hindi, spanning three expert-annotated large health Q&A datasets, and through an amalgamation of algorithmic and human-evaluation strategies, we found a pronounced disparity in LLM responses across these languages, indicating a need for enhanced cross-lingual capabilities. We further propose XlingHealth, a cross-lingual benchmark for examining the multilingual capabilities of LLMs in the healthcare context. Our findings underscore the pressing need to bolster the cross-lingual capacities of these models, and to provide an equitable information ecosystem accessible to all.

Large language models (LLMs) have demonstrated remarkable potential in handling multilingual machine translation (MMT). In this paper, we systematically investigate the advantages and challenges of LLMs for MMT by answering two questions: 1) How well do LLMs perform in translating a massive number of languages? 2) Which factors affect LLMs' performance in translation? We evaluate popular LLMs, including XGLM, OPT, BLOOMZ, and ChatGPT, on 102 languages. Our empirical results show that even the best model ChatGPT still lags behind the supervised baseline NLLB in 83.33% of translation directions. Through further analysis, we discover that LLMs exhibit new working patterns when used for MMT. First, prompt semantics can surprisingly be ignored when given in-context exemplars, where LLMs still show strong performance even with unreasonable prompts. Second, cross-lingual exemplars can provide better task instruction for low-resource translation than exemplars in the same language pairs. Third, we observe the overestimated performance of BLOOMZ on dataset Flores-101, indicating the potential risk when using public datasets for evaluation.

Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more data from existing examples, using paraphrase generation. Our proposed approach can kick-start a dialog system with little human effort, and brings its performance to a level satisfactory enough for allowing actual interactions with real end-users. We experimented with two neural paraphrasing approaches, namely Neural Machine Translation and a Transformer-based seq2seq model. We present the results obtained with two datasets in English and in French:~a crowd-sourced public intent classification dataset and our own corporate dialog system dataset. We show that our proposed approach increased the generalization capabilities of the intent classification model on both datasets, reducing the effort required to initialize a new dialog system and helping to deploy this technology at scale within an organization.

To support machine learning of cross-language prosodic mappings and other ways to improve speech-to-speech translation, we present a protocol for collecting closely matched pairs of utterances across languages, a description of the resulting data collection and its public release, and some observations and musings. This report is intended for: people using this corpus, people extending this corpus, and people designing similar collections of bilingual dialog data.

A significant barrier to progress in data-driven approaches to building dialog systems is the lack of high quality, goal-oriented conversational data. To help satisfy this elementary requirement, we introduce the initial release of the Taskmaster-1 dataset which includes 13,215 task-based dialogs comprising six domains. Two procedures were used to create this collection, each with unique advantages. The first involves a two-person, spoken "Wizard of Oz" (WOz) approach in which trained agents and crowdsourced workers interact to complete the task while the second is "self-dialog" in which crowdsourced workers write the entire dialog themselves. We do not restrict the workers to detailed scripts or to a small knowledge base and hence we observe that our dataset contains more realistic and diverse conversations in comparison to existing datasets. We offer several baseline models including state of the art neural seq2seq architectures with benchmark performance as well as qualitative human evaluations. Dialogs are labeled with API calls and arguments, a simple and cost effective approach which avoids the requirement of complex annotation schema. The layer of abstraction between the dialog model and the service provider API allows for a given model to interact with multiple services that provide similar functionally. Finally, the dataset will evoke interest in written vs. spoken language, discourse patterns, error handling and other linguistic phenomena related to dialog system research, development and design.

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semi-supervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pre-training both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6\%) than the second place.

Task-oriented dialogue (ToD) systems have been mostly created for high-resource languages, such as English and Chinese. However, there is a need to develop ToD systems for other regional or local languages to broaden their ability to comprehend the dialogue contexts in various languages. This paper introduces IndoToD, an end-to-end multi domain ToD benchmark in Indonesian. We extend two English ToD datasets to Indonesian, comprising four different domains by delexicalization to efficiently reduce the size of annotations. To ensure a high-quality data collection, we hire native speakers to manually translate the dialogues. Along with the original English datasets, these new Indonesian datasets serve as an effective benchmark for evaluating Indonesian and English ToD systems as well as exploring the potential benefits of cross-lingual and bilingual transfer learning approaches.

Task-oriented Dialogue (ToD) agents are mostly limited to a few widely-spoken languages, mainly due to the high cost of acquiring training data for each language. Existing low-cost approaches that rely on cross-lingual embeddings or naive machine translation sacrifice a lot of accuracy for data efficiency, and largely fail in creating a usable dialogue agent. We propose automatic methods that use ToD training data in a source language to build a high-quality functioning dialogue agent in another target language that has no training data (i.e. zero-shot) or a small training set (i.e. few-shot). Unlike most prior work in cross-lingual ToD that only focuses on Dialogue State Tracking (DST), we build an end-to-end agent. We show that our approach closes the accuracy gap between few-shot and existing full-shot methods for ToD agents. We achieve this by (1) improving the dialogue data representation, (2) improving entity-aware machine translation, and (3) automatic filtering of noisy translations. We evaluate our approach on the recent bilingual dialogue dataset BiToD. In Chinese to English transfer, in the zero-shot setting, our method achieves 46.7% and 22.0% in Task Success Rate (TSR) and Dialogue Success Rate (DSR) respectively. In the few-shot setting where 10% of the data in the target language is used, we improve the state-of-the-art by 15.2% and 14.0%, coming within 5% of full-shot training.

Owing to the lack of corpora for low-resource languages, current works on dialogue generation have mainly focused on English. In this paper, we present mDIA, the first large-scale multilingual benchmark for dialogue generation across low- to high-resource languages. It covers real-life conversations in 46 languages across 19 language families. We present baseline results obtained by fine-tuning the multilingual, non-dialogue-focused pre-trained model mT5 as well as English-centric, dialogue-focused pre-trained chatbot DialoGPT. The results show that mT5-based models perform better on sacreBLEU and BertScore but worse on diversity. Even though promising results are found in few-shot and zero-shot scenarios, there is a large gap between the generation quality in English and other languages. We hope that the release of mDIA could encourage more works on multilingual dialogue generation to promote language diversity.

Traditional dialog systems used in goal-oriented applications require a lot of domain-specific handcrafting, which hinders scaling up to new domains. End-to-end dialog systems, in which all components are trained from the dialogs themselves, escape this limitation. But the encouraging success recently obtained in chit-chat dialog may not carry over to goal-oriented settings. This paper proposes a testbed to break down the strengths and shortcomings of end-to-end dialog systems in goal-oriented applications. Set in the context of restaurant reservation, our tasks require manipulating sentences and symbols, so as to properly conduct conversations, issue API calls and use the outputs of such calls. We show that an end-to-end dialog system based on Memory Networks can reach promising, yet imperfect, performance and learn to perform non-trivial operations. We confirm those results by comparing our system to a hand-crafted slot-filling baseline on data from the second Dialog State Tracking Challenge (Henderson et al., 2014a). We show similar result patterns on data extracted from an online concierge service.

Indirect User Requests (IURs), such as "It's cold in here" instead of "Could you please increase the temperature?" are common in human-human task-oriented dialogue and require world knowledge and pragmatic reasoning from the listener. While large language models (LLMs) can handle these requests effectively, smaller models deployed on virtual assistants often struggle due to resource constraints. Moreover, existing task-oriented dialogue benchmarks lack sufficient examples of complex discourse phenomena such as indirectness. To address this, we propose a set of linguistic criteria along with an LLM-based pipeline for generating realistic IURs to test natural language understanding (NLU) and dialogue state tracking (DST) models before deployment in a new domain. We also release IndirectRequests, a dataset of IURs based on the Schema Guided Dialog (SGD) corpus, as a comparative testbed for evaluating the performance of smaller models in handling indirect requests.

Translating text that contains entity names is a challenging task, as cultural-related references can vary significantly across languages. These variations may also be caused by transcreation, an adaptation process that entails more than transliteration and word-for-word translation. In this paper, we address the problem of cross-cultural translation on two fronts: (i) we introduce XC-Translate, the first large-scale, manually-created benchmark for machine translation that focuses on text that contains potentially culturally-nuanced entity names, and (ii) we propose KG-MT, a novel end-to-end method to integrate information from a multilingual knowledge graph into a neural machine translation model by leveraging a dense retrieval mechanism. Our experiments and analyses show that current machine translation systems and large language models still struggle to translate texts containing entity names, whereas KG-MT outperforms state-of-the-art approaches by a large margin, obtaining a 129% and 62% relative improvement compared to NLLB-200 and GPT-4, respectively.

Scaling semantic parsing models for task-oriented dialog systems to new languages is often expensive and time-consuming due to the lack of available datasets. Available datasets suffer from several shortcomings: a) they contain few languages b) they contain small amounts of labeled examples per language c) they are based on the simple intent and slot detection paradigm for non-compositional queries. In this paper, we present a new multilingual dataset, called MTOP, comprising of 100k annotated utterances in 6 languages across 11 domains. We use this dataset and other publicly available datasets to conduct a comprehensive benchmarking study on using various state-of-the-art multilingual pre-trained models for task-oriented semantic parsing. We achieve an average improvement of +6.3 points on Slot F1 for the two existing multilingual datasets, over best results reported in their experiments. Furthermore, we demonstrate strong zero-shot performance using pre-trained models combined with automatic translation and alignment, and a proposed distant supervision method to reduce the noise in slot label projection.

Large annotated datasets in NLP are overwhelmingly in English. This is an obstacle to progress in other languages. Unfortunately, obtaining new annotated resources for each task in each language would be prohibitively expensive. At the same time, commercial machine translation systems are now robust. Can we leverage these systems to translate English-language datasets automatically? In this paper, we offer a positive response for natural language inference (NLI) in Turkish. We translated two large English NLI datasets into Turkish and had a team of experts validate their translation quality and fidelity to the original labels. Using these datasets, we address core issues of representation for Turkish NLI. We find that in-language embeddings are essential and that morphological parsing can be avoided where the training set is large. Finally, we show that models trained on our machine-translated datasets are successful on human-translated evaluation sets. We share all code, models, and data publicly.

LLMs are increasingly being deployed for multilingual applications and have demonstrated impressive translation capabilities between several low and high resource languages. An aspect of translation that often gets overlooked is that of cultural adaptation, or modifying source culture references to suit the target culture. Cultural adaptation has applications across several creative industries and requires intimate knowledge of source and target cultures during translation. While specialized translation models still outperform LLMs on the machine translation task when viewed from the lens of correctness, they are not sensitive to cultural differences often requiring manual correction. LLMs on the other hand have a rich reservoir of cultural knowledge embedded within its parameters that can be potentially exploited for such applications. In this paper we define the task of cultural adaptation and create an evaluation framework to benchmark different models for this task. We evaluate the performance of modern LLMs for cultural adaptation and analyze their cross cultural knowledge while connecting related concepts across different cultures. We also analyze possible issues with automatic adaptation including cultural biases and stereotypes. We hope that this task will offer more insight into the cultural understanding of LLMs and their creativity in cross-cultural scenarios.

Large language models (LLMs) are known to effectively perform tasks by simply observing few exemplars. However, in low-resource languages, obtaining such hand-picked exemplars can still be challenging, where unsupervised techniques may be necessary. Moreover, competent generative capabilities of LLMs are observed only in high-resource languages, while their performances among under-represented languages fall behind due to pre-training data imbalance. To elicit LLMs' ability onto low-resource languages without any supervised data, we propose to assemble synthetic exemplars from a diverse set of high-resource languages to prompt the LLMs to translate from any language into English. These prompts are then used to create intra-lingual exemplars to perform tasks in the target languages. Our unsupervised prompting method performs on par with supervised few-shot learning in LLMs of different sizes for translations between English and 13 Indic and 21 African low-resource languages. We also show that fine-tuning a 7B model on data generated from our method helps it perform competitively with a 175B model. In non-English translation tasks, our method even outperforms supervised prompting by up to 3 chrF++ in many low-resource languages. When evaluated on zero-shot multilingual summarization, our method surpasses other English-pivoting baselines by up to 4 ROUGE-L and is also favored by GPT-4.

Traditional recommender systems leverage users' item preference history to recommend novel content that users may like. However, modern dialog interfaces that allow users to express language-based preferences offer a fundamentally different modality for preference input. Inspired by recent successes of prompting paradigms for large language models (LLMs), we study their use for making recommendations from both item-based and language-based preferences in comparison to state-of-the-art item-based collaborative filtering (CF) methods. To support this investigation, we collect a new dataset consisting of both item-based and language-based preferences elicited from users along with their ratings on a variety of (biased) recommended items and (unbiased) random items. Among numerous experimental results, we find that LLMs provide competitive recommendation performance for pure language-based preferences (no item preferences) in the near cold-start case in comparison to item-based CF methods, despite having no supervised training for this specific task (zero-shot) or only a few labels (few-shot). This is particularly promising as language-based preference representations are more explainable and scrutable than item-based or vector-based representations.

Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval and generative approaches for generating a set of ranked responses. Such dialogue systems need to rely on a fallback mechanism to respond to out-of-domain or novel user queries which are not answerable within the scope of the dialog system. While, dialog systems today rely on static and unnatural responses like "I don't know the answer to that question" or "I'm not sure about that", we design a neural approach which generates responses which are contextually aware with the user query as well as say no to the user. Such customized responses provide paraphrasing ability and contextualization as well as improve the interaction with the user and reduce dialogue monotonicity. Our simple approach makes use of rules over dependency parses and a text-to-text transformer fine-tuned on synthetic data of question-response pairs generating highly relevant, grammatical as well as diverse questions. We perform automatic and manual evaluations to demonstrate the efficacy of the system.

Large language models (LLMs) implicitly learn to perform a range of language tasks, including machine translation (MT). Previous studies explore aspects of LLMs' MT capabilities. However, there exist a wide variety of languages for which recent LLM MT performance has never before been evaluated. Without published experimental evidence on the matter, it is difficult for speakers of the world's diverse languages to know how and whether they can use LLMs for their languages. We present the first experimental evidence for an expansive set of 204 languages, along with MT cost analysis, using the FLORES-200 benchmark. Trends reveal that GPT models approach or exceed traditional MT model performance for some high-resource languages (HRLs) but consistently lag for low-resource languages (LRLs), under-performing traditional MT for 84.1% of languages we covered. Our analysis reveals that a language's resource level is the most important feature in determining ChatGPT's relative ability to translate it, and suggests that ChatGPT is especially disadvantaged for LRLs and African languages.

We present GLM-Dialog, a large-scale language model (LLM) with 10B parameters capable of knowledge-grounded conversation in Chinese using a search engine to access the Internet knowledge. GLM-Dialog offers a series of applicable techniques for exploiting various external knowledge including both helpful and noisy knowledge, enabling the creation of robust knowledge-grounded dialogue LLMs with limited proper datasets. To evaluate the GLM-Dialog more fairly, we also propose a novel evaluation method to allow humans to converse with multiple deployed bots simultaneously and compare their performance implicitly instead of explicitly rating using multidimensional metrics.Comprehensive evaluations from automatic to human perspective demonstrate the advantages of GLM-Dialog comparing with existing open source Chinese dialogue models. We release both the model checkpoint and source code, and also deploy it as a WeChat application to interact with users. We offer our evaluation platform online in an effort to prompt the development of open source models and reliable dialogue evaluation systems. The additional easy-to-use toolkit that consists of short text entity linking, query generation, and helpful knowledge classification is also released to enable diverse applications. All the source code is available on Github.

Bilingual English speakers speak English as one of their languages. Their English is of a non-native kind, and their conversations are of a code-mixed fashion. The intelligibility of a bilingual text-to-speech (TTS) system for such non-native English speakers depends on a lexicon that captures the phoneme sequence used by non-native speakers. However, due to the lack of non-native English lexicon, existing bilingual TTS systems employ native English lexicons that are widely available, in addition to their native language lexicon. Due to the inconsistency between the non-native English pronunciation in the audio and native English lexicon in the text, the intelligibility of synthesized speech in such TTS systems is significantly reduced. This paper is motivated by the knowledge that the native language of the speaker highly influences non-native English pronunciation. We propose a generic approach to obtain rules based on letter to phoneme alignment to map native English lexicon to their non-native version. The effectiveness of such mapping is studied by comparing bilingual (Indian English and Hindi) TTS systems trained with and without the proposed rules. The subjective evaluation shows that the bilingual TTS system trained with the proposed non-native English lexicon rules obtains a 6% absolute improvement in preference.

There is a growing interest in developing goal-oriented dialog systems which serve users in accomplishing complex tasks through multi-turn conversations. Although many methods are devised to evaluate and improve the performance of individual dialog components, there is a lack of comprehensive empirical study on how different components contribute to the overall performance of a dialog system. In this paper, we perform a system-wise evaluation and present an empirical analysis on different types of dialog systems which are composed of different modules in different settings. Our results show that (1) a pipeline dialog system trained using fine-grained supervision signals at different component levels often obtains better performance than the systems that use joint or end-to-end models trained on coarse-grained labels, (2) component-wise, single-turn evaluation results are not always consistent with the overall performance of a dialog system, and (3) despite the discrepancy between simulators and human users, simulated evaluation is still a valid alternative to the costly human evaluation especially in the early stage of development.

Research on prompting has shown excellent performance with little or even no supervised training across many tasks. However, prompting for machine translation is still under-explored in the literature. We fill this gap by offering a systematic study on prompting strategies for translation, examining various factors for prompt template and demonstration example selection. We further explore the use of monolingual data and the feasibility of cross-lingual, cross-domain, and sentence-to-document transfer learning in prompting. Extensive experiments with GLM-130B (Zeng et al., 2022) as the testbed show that 1) the number and the quality of prompt examples matter, where using suboptimal examples degenerates translation; 2) several features of prompt examples, such as semantic similarity, show significant Spearman correlation with their prompting performance; yet, none of the correlations are strong enough; 3) using pseudo parallel prompt examples constructed from monolingual data via zero-shot prompting could improve translation; and 4) improved performance is achievable by transferring knowledge from prompt examples selected in other settings. We finally provide an analysis on the model outputs and discuss several problems that prompting still suffers from.

In this paper, we provide a bilingual parallel human-to-human recommendation dialog dataset (DuRecDial 2.0) to enable researchers to explore a challenging task of multilingual and cross-lingual conversational recommendation. The difference between DuRecDial 2.0 and existing conversational recommendation datasets is that the data item (Profile, Goal, Knowledge, Context, Response) in DuRecDial 2.0 is annotated in two languages, both English and Chinese, while other datasets are built with the setting of a single language. We collect 8.2k dialogs aligned across English and Chinese languages (16.5k dialogs and 255k utterances in total) that are annotated by crowdsourced workers with strict quality control procedure. We then build monolingual, multilingual, and cross-lingual conversational recommendation baselines on DuRecDial 2.0. Experiment results show that the use of additional English data can bring performance improvement for Chinese conversational recommendation, indicating the benefits of DuRecDial 2.0. Finally, this dataset provides a challenging testbed for future studies of monolingual, multilingual, and cross-lingual conversational recommendation.

Sentence-level (SL) machine translation (MT) has reached acceptable quality for many high-resourced languages, but not document-level (DL) MT, which is difficult to 1) train with little amount of DL data; and 2) evaluate, as the main methods and data sets focus on SL evaluation. To address the first issue, we present a document-aligned Japanese-English conversation corpus, including balanced, high-quality business conversation data for tuning and testing. As for the second issue, we manually identify the main areas where SL MT fails to produce adequate translations in lack of context. We then create an evaluation set where these phenomena are annotated to alleviate automatic evaluation of DL systems. We train MT models using our corpus to demonstrate how using context leads to improvements.

We study the limitations of Large Language Models (LLMs) for the task of response generation in human-machine dialogue. Several techniques have been proposed in the literature for different dialogue types (e.g., Open-Domain). However, the evaluations of these techniques have been limited in terms of base LLMs, dialogue types and evaluation metrics. In this work, we extensively analyze different LLM adaptation techniques when applied to different dialogue types. We have selected two base LLMs, Llama-2 and Mistral, and four dialogue types Open-Domain, Knowledge-Grounded, Task-Oriented, and Question Answering. We evaluate the performance of in-context learning and fine-tuning techniques across datasets selected for each dialogue type. We assess the impact of incorporating external knowledge to ground the generation in both scenarios of Retrieval-Augmented Generation (RAG) and gold knowledge. We adopt consistent evaluation and explainability criteria for automatic metrics and human evaluation protocols. Our analysis shows that there is no universal best-technique for adapting large language models as the efficacy of each technique depends on both the base LLM and the specific type of dialogue. Last but not least, the assessment of the best adaptation technique should include human evaluation to avoid false expectations and outcomes derived from automatic metrics.

Despite the tremendous recent progress on natural language inference (NLI), driven largely by large-scale investment in new datasets (e.g., SNLI, MNLI) and advances in modeling, most progress has been limited to English due to a lack of reliable datasets for most of the world's languages. In this paper, we present the first large-scale NLI dataset (consisting of ~56,000 annotated sentence pairs) for Chinese called the Original Chinese Natural Language Inference dataset (OCNLI). Unlike recent attempts at extending NLI to other languages, our dataset does not rely on any automatic translation or non-expert annotation. Instead, we elicit annotations from native speakers specializing in linguistics. We follow closely the annotation protocol used for MNLI, but create new strategies for eliciting diverse hypotheses. We establish several baseline results on our dataset using state-of-the-art pre-trained models for Chinese, and find even the best performing models to be far outpaced by human performance (~12% absolute performance gap), making it a challenging new resource that we hope will help to accelerate progress in Chinese NLU. To the best of our knowledge, this is the first human-elicited MNLI-style corpus for a non-English language.

Multilingual large language models (LLMs) today may not necessarily provide culturally appropriate and relevant responses to its Filipino users. We introduce Kalahi, a cultural LLM evaluation suite collaboratively created by native Filipino speakers. It is composed of 150 high-quality, handcrafted and nuanced prompts that test LLMs for generations that are relevant to shared Filipino cultural knowledge and values. Strong LLM performance in Kalahi indicates a model's ability to generate responses similar to what an average Filipino would say or do in a given situation. We conducted experiments on LLMs with multilingual and Filipino language support. Results show that Kalahi, while trivial for Filipinos, is challenging for LLMs, with the best model answering only 46.0% of the questions correctly compared to native Filipino performance of 89.10%. Thus, Kalahi can be used to accurately and reliably evaluate Filipino cultural representation in LLMs.

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on this task are carried out, and most of them are deep learning based due to the outstanding performance. In this survey, we mainly focus on the deep learning based dialogue systems. We comprehensively review state-of-the-art research outcomes in dialogue systems and analyze them from two angles: model type and system type. Specifically, from the angle of model type, we discuss the principles, characteristics, and applications of different models that are widely used in dialogue systems. This will help researchers acquaint these models and see how they are applied in state-of-the-art frameworks, which is rather helpful when designing a new dialogue system. From the angle of system type, we discuss task-oriented and open-domain dialogue systems as two streams of research, providing insight into the hot topics related. Furthermore, we comprehensively review the evaluation methods and datasets for dialogue systems to pave the way for future research. Finally, some possible research trends are identified based on the recent research outcomes. To the best of our knowledge, this survey is the most comprehensive and up-to-date one at present for deep learning based dialogue systems, extensively covering the popular techniques. We speculate that this work is a good starting point for academics who are new to the dialogue systems or those who want to quickly grasp up-to-date techniques in this area.

Many classical fairy tales, fiction, and screenplays leverage dialogue to advance story plots and establish characters. We present the first study to explore whether machines can understand and generate dialogue in stories, which requires capturing traits of different characters and the relationships between them. To this end, we propose two new tasks including Masked Dialogue Generation and Dialogue Speaker Recognition, i.e., generating missing dialogue turns and predicting speakers for specified dialogue turns, respectively. We build a new dataset DialStory, which consists of 105k Chinese stories with a large amount of dialogue weaved into the plots to support the evaluation. We show the difficulty of the proposed tasks by testing existing models with automatic and manual evaluation on DialStory. Furthermore, we propose to learn explicit character representations to improve performance on these tasks. Extensive experiments and case studies show that our approach can generate more coherent and informative dialogue, and achieve higher speaker recognition accuracy than strong baselines.

Despite advancements in conversational AI, language models encounter challenges to handle diverse conversational tasks, and existing dialogue dataset collections often lack diversity and comprehensiveness. To tackle these issues, we introduce DialogStudio: the largest and most diverse collection of dialogue datasets, unified under a consistent format while preserving their original information. Our collection encompasses data from open-domain dialogues, task-oriented dialogues, natural language understanding, conversational recommendation, dialogue summarization, and knowledge-grounded dialogues, making it an incredibly rich and diverse resource for dialogue research and model training. To further enhance the utility of DialogStudio, we identify the licenses for each dataset and design domain-aware prompts for selected dialogues to facilitate instruction-aware fine-tuning. Furthermore, we develop conversational AI models using the dataset collection, and our experiments in both zero-shot and few-shot learning scenarios demonstrate the superiority of DialogStudio. To improve transparency and support dataset and task-based research, as well as language model pre-training, all datasets, licenses, codes, and models associated with DialogStudio are made publicly accessible at https://github.com/salesforce/DialogStudio

The success of task-oriented and document-grounded dialogue systems depends on users accepting and enjoying using them. To achieve this, recently published work in the field of Human-Computer Interaction suggests that the combination of considering demographic information, user emotions and learning from the implicit feedback in their utterances, is particularly important. However, these findings have not yet been transferred to the field of Natural Language Processing, where these data are primarily studied separately. Accordingly, no sufficiently annotated dataset is available. To address this gap, we introduce FEDI, the first English dialogue dataset for task-oriented document-grounded dialogues annotated with demographic information, user emotions and implicit feedback. Our experiments with FLAN-T5, GPT-2 and LLaMA-2 show that these data have the potential to improve task completion and the factual consistency of the generated responses and user acceptance.

Despite the widespread availability of LLMs, there remains a substantial gap in their capabilities and availability across diverse languages. One approach to address these issues has been to take an existing pre-trained LLM and continue to train it on new languages. While prior works have experimented with language adaptation, many questions around best practices and methodology have not been covered. In this paper, we present a comprehensive investigation into the adaptation of LLMs to new languages. Our study covers the key components in this process, including vocabulary extension, direct preference optimization and the data scarcity problem for human alignment in low-resource languages. We scale these experiments across 9 languages and 2 parameter scales (7B and 70B). We compare our models against Llama 2, Aya-101, XGLM, BLOOM and existing language experts, outperforming all prior published baselines. Additionally, all evaluation code and checkpoints are made public to facilitate future research.

Popular benchmarks (e.g., XNLI) used to evaluate cross-lingual language understanding consist of parallel versions of English evaluation sets in multiple target languages created with the help of professional translators. When creating such parallel data, it is critical to ensure high-quality translations for all target languages for an accurate characterization of cross-lingual transfer. In this work, we find that translation inconsistencies do exist and interestingly they disproportionally impact low-resource languages in XNLI. To identify such inconsistencies, we propose measuring the gap in performance between zero-shot evaluations on the human-translated and machine-translated target text across multiple target languages; relatively large gaps are indicative of translation errors. We also corroborate that translation errors exist for two target languages, namely Hindi and Urdu, by doing a manual reannotation of human-translated test instances in these two languages and finding poor agreement with the original English labels these instances were supposed to inherit.

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, containing over 16k multi-domain conversations spanning 16 domains. Our dataset exceeds the existing task-oriented dialogue corpora in scale, while also highlighting the challenges associated with building large-scale virtual assistants. It provides a challenging testbed for a number of tasks including language understanding, slot filling, dialogue state tracking and response generation. Along the same lines, we present a schema-guided paradigm for task-oriented dialogue, in which predictions are made over a dynamic set of intents and slots, provided as input, using their natural language descriptions. This allows a single dialogue system to easily support a large number of services and facilitates simple integration of new services without requiring additional training data. Building upon the proposed paradigm, we release a model for dialogue state tracking capable of zero-shot generalization to new APIs, while remaining competitive in the regular setting.

Benefiting from diverse instruction datasets, contemporary Large Language Models (LLMs) perform effectively as AI assistants in collaborating with humans. However, LLMs still struggle to generate natural and colloquial responses in real-world applications such as chatbots and psychological counseling that require more human-like interactions. To address these limitations, we introduce NICO, a Natural Interactive COnversation dataset in Chinese. We first use GPT-4-turbo to generate dialogue drafts and make them cover 20 daily-life topics and 5 types of social interactions. Then, we hire workers to revise these dialogues to ensure that they are free of grammatical errors and unnatural utterances. We define two dialogue-level natural conversation tasks and two sentence-level tasks for identifying and rewriting unnatural sentences. Multiple open-source and closed-source LLMs are tested and analyzed in detail. The experimental results highlight the challenge of the tasks and demonstrate how NICO can help foster the natural dialogue capabilities of LLMs. The dataset will be released.

Large-scale multilingual machine translation systems have demonstrated remarkable ability to translate directly between numerous languages, making them increasingly appealing for real-world applications. However, when deployed in the wild, these models may generate hallucinated translations which have the potential to severely undermine user trust and raise safety concerns. Existing research on hallucinations has primarily focused on small bilingual models trained on high-resource languages, leaving a gap in our understanding of hallucinations in massively multilingual models across diverse translation scenarios. In this work, we fill this gap by conducting a comprehensive analysis on both the M2M family of conventional neural machine translation models and ChatGPT, a general-purpose large language model~(LLM) that can be prompted for translation. Our investigation covers a broad spectrum of conditions, spanning over 100 translation directions across various resource levels and going beyond English-centric language pairs. We provide key insights regarding the prevalence, properties, and mitigation of hallucinations, paving the way towards more responsible and reliable machine translation systems.

We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the query reformulation extension to the dialog corpus, and present an initial set of experiments to establish a baseline for the CQR task. We have released the corpus to the public [1] to support further research in this area.

Large datasets are essential for neural modeling of many NLP tasks. Current publicly available open-domain dialogue datasets offer a trade-off between quality (e.g., DailyDialog) and size (e.g., Opensubtitles). We narrow this gap by building a high-quality dataset of 14.8M utterances in English, and smaller datasets in German, Dutch, Spanish, Portuguese, Italian, and Hungarian. We extract and process dialogues from public-domain books made available by Project Gutenberg. We describe our dialogue extraction pipeline, analyze the effects of the various heuristics used, and present an error analysis of extracted dialogues. Finally, we conduct experiments showing that better response quality can be achieved in zero-shot and finetuning settings by training on our data than on the larger but much noisier Opensubtitles dataset. Our open-source pipeline (https://github.com/ricsinaruto/gutenberg-dialog) can be extended to further languages with little additional effort. Researchers can also build their versions of existing datasets by adjusting various trade-off parameters. We also built a web demo for interacting with our models: https://ricsinaruto.github.io/chatbot.html.

The scarcity of domain specific dialogue datasets across various domains, from academic topics to everyday conversations, limits the development of dialogue systems for various applications. Existing research is often constrained either by dialogue datasets that are too general or by niche domain dialogue datasets whose scale does not match the required scale for training dialogue systems. To address this gap, we introduce DiaSynth - a synthetic dialogue generation framework capable of generating high quality, contextually rich dialogues across a wide range of domains. Our approach differs from existing frameworks by dynamically generating dialogues that incorporate simulated personas, subtopics, and diverse conversational characteristics, using a Large Language Model (LLM) with Chain of Thought (CoT) reasoning to create contextually rich, domain-specific dialogues that closely mimic natural human interactions. DiaSynth produces tailored dialogues that emulate realistic conversations. We perform our experiments by generating synthetic data using different LLMs and few-shot examples from DialogSum and SAMSum. The pretrained language models fine-tuned on the synthetic data outperform the base models by 16.47%, while the comparison between models fine-tuned on in-domain data and synthetic data shows that the synthetic data is able to capture 90.48% of the distribution of the in-domain data. The quality of the data generated also scales with the size of LLMs. These results validate DiaSynth's potential as a robust alternative to traditional data collection methods.

End-to-end training of neural networks is a promising approach to automatic construction of dialog systems using a human-to-human dialog corpus. Recently, Vinyals et al. tested neural conversation models using OpenSubtitles. Lowe et al. released the Ubuntu Dialogue Corpus for researching unstructured multi-turn dialogue systems. Furthermore, the approach has been extended to accomplish task oriented dialogs to provide information properly with natural conversation. For example, Ghazvininejad et al. proposed a knowledge grounded neural conversation model [3], where the research is aiming at combining conversational dialogs with task-oriented knowledge using unstructured data such as Twitter data for conversation and Foursquare data for external knowledge.However, the task is still limited to a restaurant information service, and has not yet been tested with a wide variety of dialog tasks. In addition, it is still unclear how to create intelligent dialog systems that can respond like a human agent. In consideration of these problems, we proposed a challenge track to the 6th dialog system technology challenges (DSTC6) using human-to-human dialog data to mimic human dialog behaviors. The focus of the challenge track is to train end-to-end conversation models from human-to-human conversation and accomplish end-to-end dialog tasks in various situations assuming a customer service, in which a system plays a role of human agent and generates natural and informative sentences in response to user's questions or comments given dialog context.

Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data.In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.

Despite the rapid recent progress in creating accurate and compact in-context learners, most recent work focuses on in-context learning (ICL) for tasks in English. However, the ability to interact with users of languages outside English presents a great potential for broadening the applicability of language technologies to non-English speakers. In this work, we collect the infrastructure necessary for training and evaluation of ICL in a selection of Slavic languages: Czech, Polish, and Russian. We link a diverse set of datasets and cast these into a unified instructional format through a set of transformations and newly-crafted templates written purely in target languages. Using the newly-curated dataset, we evaluate a set of the most recent in-context learners and compare their results to the supervised baselines. Finally, we train, evaluate and publish a set of in-context learning models that we train on the collected resources and compare their performance to previous work. We find that ICL models tuned in English are also able to learn some tasks from non-English contexts, but multilingual instruction fine-tuning consistently improves the ICL ability. We also find that the massive multitask training can be outperformed by single-task training in the target language, uncovering the potential for specializing in-context learners to the language(s) of their application.

Building dialogue systems requires a large corpus of annotated dialogues. Such datasets are usually created via crowdsourcing, which is expensive and time-consuming. In this paper, we propose Dialogic, a novel dialogue simulation method based on large language model in-context learning to automate dataset creation. Seeded with a few annotated dialogues, Dialogic automatically selects in-context examples for demonstration and prompts GPT-3 to generate new dialogues and annotations in a controllable way. Our method can rapidly expand a small set of dialogue data with minimum or zero human involvement and parameter update and is thus much more cost-efficient and time-saving than crowdsourcing. Experimental results on the MultiWOZ dataset demonstrate that training a model on the simulated dialogues leads to even better performance than using the same amount of human-generated dialogues under the challenging low-resource settings, with as few as 85 dialogues as a seed. When enough data is available, our method can still serve as an effective data augmentation method. Human evaluation results also show that our simulated dialogues have near-human fluency and annotation accuracy. The code and data are available at \url{https://github.com/Leezekun/dialogic}.

Applications that could benefit from automatic understanding of human-human conversations often come with challenges associated with private information in real-world data such as call center or clinical conversations. Working with protected data also increases costs of annotation, which limits technology development. To address these challenges, we propose DIALGEN, a human-in-the-loop semi-automated dialogue generation framework. DIALGEN uses a language model (ChatGPT) that can follow schema and style specifications to produce fluent conversational text, generating a complex conversation through iteratively generating subdialogues and using human feedback to correct inconsistencies or redirect the flow. In experiments on structured summarization of agent-client information gathering calls, framed as dialogue state tracking, we show that DIALGEN data enables significant improvement in model performance.

We describe a system for building task-oriented dialogue systems combining the in-context learning abilities of large language models (LLMs) with the deterministic execution of business logic. LLMs are used to translate between the surface form of the conversation and a domain-specific language (DSL) which is used to progress the business logic. We compare our approach to the intent-based NLU approach predominantly used in industry today. Our experiments show that developing chatbots with our system requires significantly less effort than established approaches, that these chatbots can successfully navigate complex dialogues which are extremely challenging for NLU-based systems, and that our system has desirable properties for scaling task-oriented dialogue systems to a large number of tasks. We make our implementation available for use and further study.

Multilingual models, such as M-BERT and XLM-R, have gained increasing popularity, due to their zero-shot cross-lingual transfer learning capabilities. However, their generalization ability is still inconsistent for typologically diverse languages and across different benchmarks. Recently, meta-learning has garnered attention as a promising technique for enhancing transfer learning under low-resource scenarios: particularly for cross-lingual transfer in Natural Language Understanding (NLU). In this work, we propose X-METRA-ADA, a cross-lingual MEta-TRAnsfer learning ADAptation approach for NLU. Our approach adapts MAML, an optimization-based meta-learning approach, to learn to adapt to new languages. We extensively evaluate our framework on two challenging cross-lingual NLU tasks: multilingual task-oriented dialog and typologically diverse question answering. We show that our approach outperforms naive fine-tuning, reaching competitive performance on both tasks for most languages. Our analysis reveals that X-METRA-ADA can leverage limited data for faster adaptation.

Driven by the goal of eradicating language barriers on a global scale, machine translation has solidified itself as a key focus of artificial intelligence research today. However, such efforts have coalesced around a small subset of languages, leaving behind the vast majority of mostly low-resource languages. What does it take to break the 200 language barrier while ensuring safe, high quality results, all while keeping ethical considerations in mind? In No Language Left Behind, we took on this challenge by first contextualizing the need for low-resource language translation support through exploratory interviews with native speakers. Then, we created datasets and models aimed at narrowing the performance gap between low and high-resource languages. More specifically, we developed a conditional compute model based on Sparsely Gated Mixture of Experts that is trained on data obtained with novel and effective data mining techniques tailored for low-resource languages. We propose multiple architectural and training improvements to counteract overfitting while training on thousands of tasks. Critically, we evaluated the performance of over 40,000 different translation directions using a human-translated benchmark, Flores-200, and combined human evaluation with a novel toxicity benchmark covering all languages in Flores-200 to assess translation safety. Our model achieves an improvement of 44% BLEU relative to the previous state-of-the-art, laying important groundwork towards realizing a universal translation system. Finally, we open source all contributions described in this work, accessible at https://github.com/facebookresearch/fairseq/tree/nllb.

Large language models (LLMs) have shown surprisingly good performance in multilingual neural machine translation (MNMT) even when trained without parallel data. Yet, despite the fact that the amount of training data is gigantic, they still struggle with translating rare words, particularly for low-resource languages. Even worse, it is usually unrealistic to retrieve relevant demonstrations for in-context learning with low-resource languages on LLMs, which restricts the practical use of LLMs for translation -- how should we mitigate this problem? To this end, we present a novel method, CoD, which augments LLMs with prior knowledge with the chains of multilingual dictionaries for a subset of input words to elicit translation abilities for LLMs. Extensive experiments indicate that augmenting ChatGPT with CoD elicits large gains by up to 13x ChrF++ points for MNMT (3.08 to 42.63 for English to Serbian written in Cyrillic script) on FLORES-200 full devtest set. We further demonstrate the importance of chaining the multilingual dictionaries, as well as the superiority of CoD to few-shot demonstration for low-resource languages.

This paper proposes a framework for quantitatively evaluating interactive LLMs such as ChatGPT using publicly available data sets. We carry out an extensive technical evaluation of ChatGPT using 23 data sets covering 8 different common NLP application tasks. We evaluate the multitask, multilingual and multi-modal aspects of ChatGPT based on these data sets and a newly designed multimodal dataset. We find that ChatGPT outperforms LLMs with zero-shot learning on most tasks and even outperforms fine-tuned models on some tasks. We find that it is better at understanding non-Latin script languages than generating them. It is able to generate multimodal content from textual prompts, via an intermediate code generation step. Moreover, we find that ChatGPT is 63.41% accurate on average in 10 different reasoning categories under logical reasoning, non-textual reasoning, and commonsense reasoning, hence making it an unreliable reasoner. It is, for example, better at deductive than inductive reasoning. ChatGPT suffers from hallucination problems like other LLMs and it generates more extrinsic hallucinations from its parametric memory as it does not have access to an external knowledge base. Finally, the interactive feature of ChatGPT enables human collaboration with the underlying LLM to improve its performance, i.e, 8% ROUGE-1 on summarization and 2% ChrF++ on machine translation, in a multi-turn "prompt engineering" fashion. We also release codebase for evaluation set extraction.

Large Language Models (LLMs) have demonstrated impressive capabilities in various tasks, including instruction following, which is crucial for aligning model outputs with user expectations. However, evaluating LLMs' ability to follow instructions remains challenging due to the complexity and subjectivity of human language. Current benchmarks primarily focus on single-turn, monolingual instructions, which do not adequately reflect the complexities of real-world applications that require handling multi-turn and multilingual interactions. To address this gap, we introduce Multi-IF, a new benchmark designed to assess LLMs' proficiency in following multi-turn and multilingual instructions. Multi-IF, which utilizes a hybrid framework combining LLM and human annotators, expands upon the IFEval by incorporating multi-turn sequences and translating the English prompts into another 7 languages, resulting in a dataset of 4,501 multilingual conversations, where each has three turns. Our evaluation of 14 state-of-the-art LLMs on Multi-IF reveals that it presents a significantly more challenging task than existing benchmarks. All the models tested showed a higher rate of failure in executing instructions correctly with each additional turn. For example, o1-preview drops from 0.877 at the first turn to 0.707 at the third turn in terms of average accuracy over all languages. Moreover, languages with non-Latin scripts (Hindi, Russian, and Chinese) generally exhibit higher error rates, suggesting potential limitations in the models' multilingual capabilities. We release Multi-IF prompts and the evaluation code base to encourage further research in this critical area.

The lack of meaningful automatic evaluation metrics for dialog has impeded open-domain dialog research. Standard language generation metrics have been shown to be ineffective for evaluating dialog models. To this end, this paper presents USR, an UnSupervised and Reference-free evaluation metric for dialog. USR is a reference-free metric that trains unsupervised models to measure several desirable qualities of dialog. USR is shown to strongly correlate with human judgment on both Topical-Chat (turn-level: 0.42, system-level: 1.0) and PersonaChat (turn-level: 0.48 and system-level: 1.0). USR additionally produces interpretable measures for several desirable properties of dialog.

Argumentation mining (AM) requires the identification of complex discourse structures and has lately been applied with success monolingually. In this work, we show that the existing resources are, however, not adequate for assessing cross-lingual AM, due to their heterogeneity or lack of complexity. We therefore create suitable parallel corpora by (human and machine) translating a popular AM dataset consisting of persuasive student essays into German, French, Spanish, and Chinese. We then compare (i) annotation projection and (ii) bilingual word embeddings based direct transfer strategies for cross-lingual AM, finding that the former performs considerably better and almost eliminates the loss from cross-lingual transfer. Moreover, we find that annotation projection works equally well when using either costly human or cheap machine translations. Our code and data are available at http://github.com/UKPLab/coling2018-xling_argument_mining.

Multilingual Large Language Models (LLMs) have recently shown great capabilities in a wide range of tasks, exhibiting state-of-the-art performance through zero-shot or few-shot prompting methods. While there have been extensive studies on their abilities in monolingual tasks, the investigation of their potential in the context of code-switching (CSW), the practice of alternating languages within an utterance, remains relatively uncharted. In this paper, we provide a comprehensive empirical analysis of various multilingual LLMs, benchmarking their performance across four tasks: sentiment analysis, machine translation, summarization and word-level language identification. Our results indicate that despite multilingual LLMs exhibiting promising outcomes in certain tasks using zero or few-shot prompting, they still underperform in comparison to fine-tuned models of much smaller scales. We argue that current "multilingualism" in LLMs does not inherently imply proficiency with code-switching texts, calling for future research to bridge this discrepancy.

We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into complex intents that convey complex user goals, combined with finer-grained and thus more challenging slot sets. 2) The ontology is divided into domain-specific and generic (i.e., domain-universal) intent modules that overlap across domains, promoting cross-domain reusability of annotated examples. 3) The dataset design has been inspired by the problems observed in industrial ToD systems, and 4) it has been collected, filtered and carefully annotated by dialogue NLU experts, yielding high-quality annotated data. Finally, we benchmark a series of current state-of-the-art NLU models on NLU++; the results demonstrate the challenging nature of the dataset, especially in low-data regimes, the validity of `intent modularisation', and call for further research on ToD NLU.

Over the last few years, large language models (LLMs) have emerged as the most important breakthroughs in natural language processing (NLP) that fundamentally transform research and developments in the field. ChatGPT represents one of the most exciting LLM systems developed recently to showcase impressive skills for language generation and highly attract public attention. Among various exciting applications discovered for ChatGPT in English, the model can process and generate texts for multiple languages due to its multilingual training data. Given the broad adoption of ChatGPT for English in different problems and areas, a natural question is whether ChatGPT can also be applied effectively for other languages or it is necessary to develop more language-specific technologies. The answer to this question requires a thorough evaluation of ChatGPT over multiple tasks with diverse languages and large datasets (i.e., beyond reported anecdotes), which is still missing or limited in current research. Our work aims to fill this gap for the evaluation of ChatGPT and similar LLMs to provide more comprehensive information for multilingual NLP applications. While this work will be an ongoing effort to include additional experiments in the future, our current paper evaluates ChatGPT on 7 different tasks, covering 37 diverse languages with high, medium, low, and extremely low resources. We also focus on the zero-shot learning setting for ChatGPT to improve reproducibility and better simulate the interactions of general users. Compared to the performance of previous models, our extensive experimental results demonstrate a worse performance of ChatGPT for different NLP tasks and languages, calling for further research to develop better models and understanding for multilingual learning.

The prosody of a spoken utterance, including features like stress, intonation and rhythm, can significantly affect the underlying semantics, and as a consequence can also affect its textual translation. Nevertheless, prosody is rarely studied within the context of speech-to-text translation (S2TT) systems. In particular, end-to-end (E2E) systems have been proposed as well-suited for prosody-aware translation because they have direct access to the speech signal when making translation decisions, but the understanding of whether this is successful in practice is still limited. A main challenge is the difficulty of evaluating prosody awareness in translation. To address this challenge, we introduce an evaluation methodology and a focused benchmark (named ContraProST) aimed at capturing a wide range of prosodic phenomena. Our methodology uses large language models and controllable text-to-speech (TTS) to generate contrastive examples. Through experiments in translating English speech into German, Spanish, and Japanese, we find that (a) S2TT models possess some internal representation of prosody, but the prosody signal is often not strong enough to affect the translations, (b) E2E systems outperform cascades of speech recognition and text translation systems, confirming their theoretical advantage in this regard, and (c) certain cascaded systems also capture prosodic information in the translation, but only to a lesser extent that depends on the particulars of the transcript's surface form.

The performance differential of large language models (LLM) between languages hinders their effective deployment in many regions, inhibiting the potential economic and societal value of generative AI tools in many communities. However, the development of functional LLMs in many languages (\ie, multilingual LLMs) is bottlenecked by the lack of high-quality evaluation resources in languages other than English. Moreover, current practices in multilingual benchmark construction often translate English resources, ignoring the regional and cultural knowledge of the environments in which multilingual systems would be used. In this work, we construct an evaluation suite of 197,243 QA pairs from local exam sources to measure the capabilities of multilingual LLMs in a variety of regional contexts. Our novel resource, INCLUDE, is a comprehensive knowledge- and reasoning-centric benchmark across 44 written languages that evaluates multilingual LLMs for performance in the actual language environments where they would be deployed.

One of the biggest challenges of natural language generation (NLG) is the proper handling of named entities. Named entities are a common source of grammar mistakes such as wrong prepositions, wrong article handling, or incorrect entity inflection. Without factoring linguistic representation, such errors are often underrepresented when evaluating on a small set of arbitrarily picked argument values, or when translating a dataset from a linguistically simpler language, like English, to a linguistically complex language, like Russian. However, for some applications, broadly precise grammatical correctness is critical -- native speakers may find entity-related grammar errors silly, jarring, or even offensive. To enable the creation of more linguistically diverse NLG datasets, we release a Corpus of Linguistically Significant Entities (CLSE) annotated by linguist experts. The corpus includes 34 languages and covers 74 different semantic types to support various applications from airline ticketing to video games. To demonstrate one possible use of CLSE, we produce an augmented version of the Schema-Guided Dialog Dataset, SGD-CLSE. Using the CLSE's entities and a small number of human translations, we create a linguistically representative NLG evaluation benchmark in three languages: French (high-resource), Marathi (low-resource), and Russian (highly inflected language). We establish quality baselines for neural, template-based, and hybrid NLG systems and discuss the strengths and weaknesses of each approach.

Despite growing interest in applications based on natural customer support conversations, there exist remarkably few publicly available datasets that reflect the expected characteristics of conversations in these settings. Existing task-oriented dialogue datasets, which were collected to benchmark dialogue systems mainly in written human-to-bot settings, are not representative of real customer support conversations and do not provide realistic benchmarks for systems that are applied to natural data. To address this gap, we introduce NatCS, a multi-domain collection of spoken customer service conversations. We describe our process for collecting synthetic conversations between customers and agents based on natural language phenomena observed in real conversations. Compared to previous dialogue datasets, the conversations collected with our approach are more representative of real human-to-human conversations along multiple metrics. Finally, we demonstrate potential uses of NatCS, including dialogue act classification and intent induction from conversations as potential applications, showing that dialogue act annotations in NatCS provide more effective training data for modeling real conversations compared to existing synthetic written datasets. We publicly release NatCS to facilitate research in natural dialog systems

Dialogue generation is an important NLP task fraught with many challenges. The challenges become more daunting for low-resource African languages. To enable the creation of dialogue agents for African languages, we contribute the first high-quality dialogue datasets for 6 African languages: Swahili, Wolof, Hausa, Nigerian Pidgin English, Kinyarwanda & Yor\`ub\'a. These datasets consist of 1,500 turns each, which we translate from a portion of the English multi-domain MultiWOZ dataset. Subsequently, we investigate & analyze the effectiveness of modelling through transfer learning by utilziing state-of-the-art (SoTA) deep monolingual models: DialoGPT and BlenderBot. We compare the models with a simple seq2seq baseline using perplexity. Besides this, we conduct human evaluation of single-turn conversations by using majority votes and measure inter-annotator agreement (IAA). We find that the hypothesis that deep monolingual models learn some abstractions that generalize across languages holds. We observe human-like conversations, to different degrees, in 5 out of the 6 languages. The language with the most transferable properties is the Nigerian Pidgin English, with a human-likeness score of 78.1%, of which 34.4% are unanimous. We freely provide the datasets and host the model checkpoints/demos on the HuggingFace hub for public access.

Instruction tuning is an emergent paradigm in NLP wherein natural language instructions are leveraged with language models to induce zero-shot performance on unseen tasks. Instructions have been shown to enable good performance on unseen tasks and datasets in both large and small language models. Dialogue is an especially interesting area to explore instruction tuning because dialogue systems perform multiple kinds of tasks related to language (e.g., natural language understanding and generation, domain-specific interaction), yet instruction tuning has not been systematically explored for dialogue-related tasks. We introduce InstructDial, an instruction tuning framework for dialogue, which consists of a repository of 48 diverse dialogue tasks in a unified text-to-text format created from 59 openly available dialogue datasets. Next, we explore cross-task generalization ability on models tuned on InstructDial across diverse dialogue tasks. Our analysis reveals that InstructDial enables good zero-shot performance on unseen datasets and tasks such as dialogue evaluation and intent detection, and even better performance in a few-shot setting. To ensure that models adhere to instructions, we introduce novel meta-tasks. We establish benchmark zero-shot and few-shot performance of models trained using the proposed framework on multiple dialogue tasks.

The natural language generation (NLG) component of a spoken dialogue system (SDS) usually needs a substantial amount of handcrafting or a well-labeled dataset to be trained on. These limitations add significantly to development costs and make cross-domain, multi-lingual dialogue systems intractable. Moreover, human languages are context-aware. The most natural response should be directly learned from data rather than depending on predefined syntaxes or rules. This paper presents a statistical language generator based on a joint recurrent and convolutional neural network structure which can be trained on dialogue act-utterance pairs without any semantic alignments or predefined grammar trees. Objective metrics suggest that this new model outperforms previous methods under the same experimental conditions. Results of an evaluation by human judges indicate that it produces not only high quality but linguistically varied utterances which are preferred compared to n-gram and rule-based systems.

The ability of generative large language models (LLMs) to perform in-context learning has given rise to a large body of research into how best to prompt models for various natural language processing tasks. In this paper, we focus on machine translation (MT), a task that has been shown to benefit from in-context translation examples. However no systematic studies have been published on how best to select examples, and mixed results have been reported on the usefulness of similarity-based selection over random selection. We provide a study covering multiple LLMs and multiple in-context example retrieval strategies, comparing multilingual sentence embeddings. We cover several language directions, representing different levels of language resourcedness (English into French, German, Swahili and Wolof). Contrarily to previously published results, we find that sentence embedding similarity can improve MT, especially for low-resource language directions, and discuss the balance between selection pool diversity and quality. We also highlight potential problems with the evaluation of LLM-based MT and suggest a more appropriate evaluation protocol, adapting the COMET metric to the evaluation of LLMs. Code and outputs are freely available at https://github.com/ArmelRandy/ICL-MT.

State-of-the-art natural language processing systems rely on supervision in the form of annotated data to learn competent models. These models are generally trained on data in a single language (usually English), and cannot be directly used beyond that language. Since collecting data in every language is not realistic, there has been a growing interest in cross-lingual language understanding (XLU) and low-resource cross-language transfer. In this work, we construct an evaluation set for XLU by extending the development and test sets of the Multi-Genre Natural Language Inference Corpus (MultiNLI) to 15 languages, including low-resource languages such as Swahili and Urdu. We hope that our dataset, dubbed XNLI, will catalyze research in cross-lingual sentence understanding by providing an informative standard evaluation task. In addition, we provide several baselines for multilingual sentence understanding, including two based on machine translation systems, and two that use parallel data to train aligned multilingual bag-of-words and LSTM encoders. We find that XNLI represents a practical and challenging evaluation suite, and that directly translating the test data yields the best performance among available baselines.

Open-source large language models (LLMs) have gained significant strength across diverse fields. Nevertheless, the majority of studies primarily concentrate on English, with only limited exploration into the realm of multilingual supervised fine-tuning. In this work, we therefore construct an open-source multilingual supervised fine-tuning dataset. Different from previous works that simply translate English instructions, we consider both the language-specific and language-agnostic abilities of LLMs. For language-specific abilities, we introduce a knowledge-grounded data augmentation approach to elicit more culture-specific knowledge of LLMs, improving their ability to serve users from different countries. For language-agnostic abilities, we find through experiments that modern LLMs exhibit strong cross-lingual transfer capabilities, thus repeatedly learning identical content in various languages is not necessary. Consequently, we can substantially prune the language-agnostic SFT data without any performance degradation, making the SFT process more efficient. The resulting UltraLink dataset comprises approximately 1 million samples across five languages, and the proposed data construction method can also be easily extended to other languages. UltraLink-LM, which is trained on UltraLink, outperforms several representative baselines across many tasks.

XNLI is a popular Natural Language Inference (NLI) benchmark widely used to evaluate cross-lingual Natural Language Understanding (NLU) capabilities across languages. In this paper, we expand XNLI to include Basque, a low-resource language that can greatly benefit from transfer-learning approaches. The new dataset, dubbed XNLIeu, has been developed by first machine-translating the English XNLI corpus into Basque, followed by a manual post-edition step. We have conducted a series of experiments using mono- and multilingual LLMs to assess a) the effect of professional post-edition on the MT system; b) the best cross-lingual strategy for NLI in Basque; and c) whether the choice of the best cross-lingual strategy is influenced by the fact that the dataset is built by translation. The results show that post-edition is necessary and that the translate-train cross-lingual strategy obtains better results overall, although the gain is lower when tested in a dataset that has been built natively from scratch. Our code and datasets are publicly available under open licenses.

This report provides a preliminary evaluation of ChatGPT for machine translation, including translation prompt, multilingual translation, and translation robustness. We adopt the prompts advised by ChatGPT to trigger its translation ability and find that the candidate prompts generally work well and show minor performance differences. By evaluating on a number of benchmark test sets, we find that ChatGPT performs competitively with commercial translation products (e.g., Google Translate) on high-resource European languages but lags behind significantly on low-resource or distant languages. For distant languages, we explore an interesting strategy named pivot~prompting that asks ChatGPT to translate the source sentence into a high-resource pivot language before into the target language, which improves the translation performance significantly. As for the translation robustness, ChatGPT does not perform as well as the commercial systems on biomedical abstracts or Reddit comments but exhibits good results on spoken language. With the launch of the GPT-4 engine, the translation performance of ChatGPT is significantly boosted, becoming comparable to commercial translation products, even for distant languages. In other words, ChatGPT~has~already~become~a~good~translator! Scripts and data: https://github.com/wxjiao/Is-ChatGPT-A-Good-Translator

The Dialog State Tracking Challenge 4 (DSTC 4) differentiates itself from the previous three editions as follows: the number of slot-value pairs present in the ontology is much larger, no spoken language understanding output is given, and utterances are labeled at the subdialog level. This paper describes a novel dialog state tracking method designed to work robustly under these conditions, using elaborate string matching, coreference resolution tailored for dialogs and a few other improvements. The method can correctly identify many values that are not explicitly present in the utterance. On the final evaluation, our method came in first among 7 competing teams and 24 entries. The F1-score achieved by our method was 9 and 7 percentage points higher than that of the runner-up for the utterance-level evaluation and for the subdialog-level evaluation, respectively.

Task-oriented dialogue generation is challenging since the underlying knowledge is often dynamic and effectively incorporating knowledge into the learning process is hard. It is particularly challenging to generate both human-like and informative responses in this setting. Recent research primarily focused on various knowledge distillation methods where the underlying relationship between the facts in a knowledge base is not effectively captured. In this paper, we go one step further and demonstrate how the structural information of a knowledge graph can improve the system's inference capabilities. Specifically, we propose DialoKG, a novel task-oriented dialogue system that effectively incorporates knowledge into a language model. Our proposed system views relational knowledge as a knowledge graph and introduces (1) a structure-aware knowledge embedding technique, and (2) a knowledge graph-weighted attention masking strategy to facilitate the system selecting relevant information during the dialogue generation. An empirical evaluation demonstrates the effectiveness of DialoKG over state-of-the-art methods on several standard benchmark datasets.

Users of natural language interfaces, generally powered by Large Language Models (LLMs),often must repeat their preferences each time they make a similar request. To alleviate this, we propose including some of a user's preferences and instructions in natural language -- collectively termed standing instructions -- as additional context for such interfaces. For example, when a user states I'm hungry, their previously expressed preference for Persian food will be automatically added to the LLM prompt, so as to influence the search for relevant restaurants. We develop NLSI, a language-to-program dataset consisting of over 2.4K dialogues spanning 17 domains, where each dialogue is paired with a user profile (a set of users specific standing instructions) and corresponding structured representations (API calls). A key challenge in NLSI is to identify which subset of the standing instructions is applicable to a given dialogue. NLSI contains diverse phenomena, from simple preferences to interdependent instructions such as triggering a hotel search whenever the user is booking tickets to an event. We conduct experiments on NLSI using prompting with large language models and various retrieval approaches, achieving a maximum of 44.7% exact match on API prediction. Our results demonstrate the challenges in identifying the relevant standing instructions and their interpretation into API calls.

Zero-shot cross-lingual transfer utilizing multilingual LLMs has become a popular learning paradigm for low-resource languages with no labeled training data. However, for NLP tasks that involve fine-grained predictions on words and phrases, the performance of zero-shot cross-lingual transfer learning lags far behind supervised fine-tuning methods. Therefore, it is common to exploit translation and label projection to further improve the performance by (1) translating training data that is available in a high-resource language (e.g., English) together with the gold labels into low-resource languages, and/or (2) translating test data in low-resource languages to a high-source language to run inference on, then projecting the predicted span-level labels back onto the original test data. However, state-of-the-art marker-based label projection methods suffer from translation quality degradation due to the extra label markers injected in the input to the translation model. In this work, we explore a new direction that leverages constrained decoding for label projection to overcome the aforementioned issues. Our new method not only can preserve the quality of translated texts but also has the versatility of being applicable to both translating training and translating test data strategies. This versatility is crucial as our experiments reveal that translating test data can lead to a considerable boost in performance compared to translating only training data. We evaluate on two cross-lingual transfer tasks, namely Named Entity Recognition and Event Argument Extraction, spanning 20 languages. The results demonstrate that our approach outperforms the state-of-the-art marker-based method by a large margin and also shows better performance than other label projection methods that rely on external word alignment.

In order to simulate human language capacity, natural language processing systems must be able to reason about the dynamics of everyday situations, including their possible causes and effects. Moreover, they should be able to generalise the acquired world knowledge to new languages, modulo cultural differences. Advances in machine reasoning and cross-lingual transfer depend on the availability of challenging evaluation benchmarks. Motivated by both demands, we introduce Cross-lingual Choice of Plausible Alternatives (XCOPA), a typologically diverse multilingual dataset for causal commonsense reasoning in 11 languages, which includes resource-poor languages like Eastern Apur\'imac Quechua and Haitian Creole. We evaluate a range of state-of-the-art models on this novel dataset, revealing that the performance of current methods based on multilingual pretraining and zero-shot fine-tuning falls short compared to translation-based transfer. Finally, we propose strategies to adapt multilingual models to out-of-sample resource-lean languages where only a small corpus or a bilingual dictionary is available, and report substantial improvements over the random baseline. The XCOPA dataset is freely available at github.com/cambridgeltl/xcopa.

End-to-end spoken language understanding (SLU) remains elusive even with current large pretrained language models on text and speech, especially in multilingual cases. Machine translation has been established as a powerful pretraining objective on text as it enables the model to capture high-level semantics of the input utterance and associations between different languages, which is desired for speech models that work on lower-level acoustic frames. Motivated particularly by the task of cross-lingual SLU, we demonstrate that the task of speech translation (ST) is a good means of pretraining speech models for end-to-end SLU on both intra- and cross-lingual scenarios. By introducing ST, our models reach higher performance over baselines on monolingual and multilingual intent classification as well as spoken question answering using SLURP, MINDS-14, and NMSQA benchmarks. To verify the effectiveness of our methods, we also create new benchmark datasets from both synthetic and real sources, for speech summarization and low-resource/zero-shot transfer from English to French or Spanish. We further show the value of preserving knowledge for the ST pretraining task for better downstream performance, possibly using Bayesian transfer regularizers.

We introduce AudioPaLM, a large language model for speech understanding and generation. AudioPaLM fuses text-based and speech-based language models, PaLM-2 [Anil et al., 2023] and AudioLM [Borsos et al., 2022], into a unified multimodal architecture that can process and generate text and speech with applications including speech recognition and speech-to-speech translation. AudioPaLM inherits the capability to preserve paralinguistic information such as speaker identity and intonation from AudioLM and the linguistic knowledge present only in text large language models such as PaLM-2. We demonstrate that initializing AudioPaLM with the weights of a text-only large language model improves speech processing, successfully leveraging the larger quantity of text training data used in pretraining to assist with the speech tasks. The resulting model significantly outperforms existing systems for speech translation tasks and has the ability to perform zero-shot speech-to-text translation for many languages for which input/target language combinations were not seen in training. AudioPaLM also demonstrates features of audio language models, such as transferring a voice across languages based on a short spoken prompt. We release examples of our method at https://google-research.github.io/seanet/audiopalm/examples

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is essential for a successful dialogue. The other one focuses on a specific task instead of casual talks, e.g., finding a movie on Friday night, or playing a song. These two directions have been studied separately due to their different purposes. However, how smoothly transitioning from social chatting to task-oriented dialogues is important for triggering business opportunities, and there is no public data focusing on such scenarios. Hence, this paper focuses on investigating the conversations starting from open-domain social chatting and then gradually transitioning to task-oriented purposes, and releases a large-scale dataset with detailed annotations for encouraging this research direction. To achieve this goal, this paper proposes a framework to automatically generate many dialogues without human involvement, in which any powerful open-domain dialogue generation model can be easily leveraged. The human evaluation shows that our generated dialogue data has a natural flow at a reasonable quality, showing that our released data has a great potential of guiding future research directions and commercial activities. Furthermore, the released models allow researchers to automatically generate unlimited dialogues in the target scenarios, which can greatly benefit semi-supervised and unsupervised approaches.

Large language models (LLMs) have achieved remarkable success in machine translation, demonstrating impressive performance across diverse languages. However, translationese, characterized by overly literal and unnatural translations, remains a persistent challenge in LLM-based translation systems. Despite their pre-training on vast corpora of natural utterances, LLMs exhibit translationese errors and generate unexpected unnatural translations, stemming from biases introduced during supervised fine-tuning (SFT). In this work, we systematically evaluate the prevalence of translationese in LLM-generated translations and investigate its roots during supervised training. We introduce methods to mitigate these biases, including polishing golden references and filtering unnatural training instances. Empirical evaluations demonstrate that these approaches significantly reduce translationese while improving translation naturalness, validated by human evaluations and automatic metrics. Our findings highlight the need for training-aware adjustments to optimize LLM translation outputs, paving the way for more fluent and target-language-consistent translations. We release the data and code at https://github.com/yafuly/LLM_Translationese.

Large language models (LLMs) have exerted a considerable impact on diverse language-related tasks in recent years. Their demonstrated state-of-the-art performance is achieved through methodologies such as zero-shot or few-shot prompting. These models undergo training on extensive datasets that encompass segments of the Internet and subsequently undergo fine-tuning tailored to specific tasks. Notably, they exhibit proficiency in tasks such as translation, summarization, question answering, and creative writing, even in the absence of explicit training for those particular tasks. While they have shown substantial improvement in the multilingual tasks their performance in the code switching, especially for machine translation remains relatively uncharted. In this paper, we present an extensive study on the code switching task specifically for the machine translation task comparing multiple LLMs. Our results indicate that despite the LLMs having promising results in the certain tasks, the models with relatively lesser complexity outperform the multilingual large language models in the machine translation task. We posit that the efficacy of multilingual large language models in contextual code switching is constrained by their training methodologies. In contrast, relatively smaller models, when trained and fine-tuned on bespoke datasets, may yield superior results in comparison to the majority of multilingual models.

One of the challenges in a task oriented natural language application like the Google Assistant, Siri, or Alexa is to localize the output to many languages. This paper explores doing this by applying machine translation to the English output. Using machine translation is very scalable, as it can work with any English output and can handle dynamic text, but otherwise the problem is a poor fit. The required quality bar is close to perfection, the range of sentences is extremely narrow, and the sentences are often very different than the ones in the machine translation training data. This combination of requirements is novel in the field of domain adaptation for machine translation. We are able to reach the required quality bar by building on existing ideas and adding new ones: finetuning on in-domain translations, adding sentences from the Web, adding semantic annotations, and using automatic error detection. The paper shares our approach and results, together with a distillation model to serve the translation models at scale.

Language models have steadily increased in size over the past few years. They achieve a high level of performance on various natural language processing (NLP) tasks such as question answering and summarization. Large language models (LLMs) have been used for generation and can now output human-like text. Due to this, there are other downstream tasks in the realm of dialog that can now harness the LLMs' language understanding capabilities. Dialog evaluation is one task that this paper will explore. It concentrates on prompting with LLMs: BLOOM, OPT, GPT-3, Flan-T5, InstructDial and TNLGv2. The paper shows that the choice of datasets used for training a model contributes to how well it performs on a task as well as on how the prompt should be structured. Specifically, the more diverse and relevant the group of datasets that a model is trained on, the better dialog evaluation performs. This paper also investigates how the number of examples in the prompt and the type of example selection used affect the model's performance.

Teaching machines to accomplish tasks by conversing naturally with humans is challenging. Currently, developing task-oriented dialogue systems requires creating multiple components and typically this involves either a large amount of handcrafting, or acquiring costly labelled datasets to solve a statistical learning problem for each component. In this work we introduce a neural network-based text-in, text-out end-to-end trainable goal-oriented dialogue system along with a new way of collecting dialogue data based on a novel pipe-lined Wizard-of-Oz framework. This approach allows us to develop dialogue systems easily and without making too many assumptions about the task at hand. The results show that the model can converse with human subjects naturally whilst helping them to accomplish tasks in a restaurant search domain.

Question Answering (QA) datasets have been instrumental in developing and evaluating Large Language Model (LLM) capabilities. However, such datasets are scarce for languages other than English due to the cost and difficulties of collection and manual annotation. This means that producing novel models and measuring the performance of multilingual LLMs in low-resource languages is challenging. To mitigate this, we propose SynDARin, a method for generating and validating QA datasets for low-resource languages. We utilize parallel content mining to obtain human-curated paragraphs between English and the target language. We use the English data as context to generate synthetic multiple-choice (MC) question-answer pairs, which are automatically translated and further validated for quality. Combining these with their designated non-English human-curated paragraphs form the final QA dataset. The method allows to maintain the content quality, reduces the likelihood of factual errors, and circumvents the need for costly annotation. To test the method, we created a QA dataset with 1.2K samples for the Armenian language. The human evaluation shows that 98% of the generated English data maintains quality and diversity in the question types and topics, while the translation validation pipeline can filter out sim70% of data with poor quality. We use the dataset to benchmark state-of-the-art LLMs, showing their inability to achieve human accuracy with some model performances closer to random chance. This shows that the generated dataset is non-trivial and can be used to evaluate reasoning capabilities in low-resource language.

This paper is a technical report to share our experience and findings building a Korean and English bilingual multimodal model. While many of the multimodal datasets focus on English and multilingual multimodal research uses machine-translated texts, employing such machine-translated texts is limited to describing unique expressions, cultural information, and proper noun in languages other than English. In this work, we collect 1.1 billion image-text pairs (708 million Korean and 476 million English) and train a bilingual multimodal model named KELIP. We introduce simple yet effective training schemes, including MAE pre-training and multi-crop augmentation. Extensive experiments demonstrate that a model trained with such training schemes shows competitive performance in both languages. Moreover, we discuss multimodal-related research questions: 1) strong augmentation-based methods can distract the model from learning proper multimodal relations; 2) training multimodal model without cross-lingual relation can learn the relation via visual semantics; 3) our bilingual KELIP can capture cultural differences of visual semantics for the same meaning of words; 4) a large-scale multimodal model can be used for multimodal feature analogy. We hope that this work will provide helpful experience and findings for future research. We provide an open-source pre-trained KELIP.

Modular deep learning has been proposed for the efficient adaption of pre-trained models to new tasks, domains and languages. In particular, combining language adapters with task adapters has shown potential where no supervised data exists for a language. In this paper, we explore the role of language adapters in zero-shot cross-lingual transfer for natural language understanding (NLU) benchmarks. We study the effect of including a target-language adapter in detailed ablation studies with two multilingual models and three multilingual datasets. Our results show that the effect of target-language adapters is highly inconsistent across tasks, languages and models. Retaining the source-language adapter instead often leads to an equivalent, and sometimes to a better, performance. Removing the language adapter after training has only a weak negative effect, indicating that the language adapters do not have a strong impact on the predictions.

Large Language Models (LLMs) have achieved remarkable results in the machine translation evaluation task, yet there remains a gap in knowledge regarding how they utilize the provided data to conduct evaluations. This study aims to explore how LLMs leverage source and reference information in evaluating translations, with the ultimate goal of better understanding the working mechanism of LLMs. To this end, we design the controlled experiments across various input modes and model types, and employ both coarse-grained and fine-grained prompts to discern the utility of source versus reference information. Surprisingly, we find that reference information significantly enhances the evaluation accuracy, while source information sometimes is counterproductive, indicating a lack of cross-lingual capability when using LLMs to evaluate translations. We further conduct a meta-evaluation for translation error detection of LLMs, observing a similar phenomenon. These findings also suggest a potential research direction for LLMs that fully exploits the cross-lingual capability of LLMs to achieve better performance in machine translation evaluation tasks.

Open source large language models (LLMs) have shown great improvements in recent times. However, many of these models are focused solely on popular spoken languages. We present a high quality dataset of more than 70k prompt-response pairs in 74 languages which consist of human generated prompts and synthetic responses. We use this dataset to train a state-of-the-art open source English LLM to chat multilingually. We evaluate our model on MT-Bench chat benchmarks in 6 languages, finding that our multilingual model outperforms previous state-of-the-art open source LLMs across each language. We further find that training on more multilingual data is beneficial to the performance in a chosen target language (Japanese) compared to simply training on only data in that language. These results indicate the necessity of training on large amounts of high quality multilingual data to make a more accessible LLM.

We propose MultiDoc2Dial, a new task and dataset on modeling goal-oriented dialogues grounded in multiple documents. Most previous works treat document-grounded dialogue modeling as a machine reading comprehension task based on a single given document or passage. In this work, we aim to address more realistic scenarios where a goal-oriented information-seeking conversation involves multiple topics, and hence is grounded on different documents. To facilitate such a task, we introduce a new dataset that contains dialogues grounded in multiple documents from four different domains. We also explore modeling the dialogue-based and document-based context in the dataset. We present strong baseline approaches and various experimental results, aiming to support further research efforts on such a task.

This paper summarizes our work on the first track of the ninth Dialog System Technology Challenge (DSTC 9), "Beyond Domain APIs: Task-oriented Conversational Modeling with Unstructured Knowledge Access". The goal of the task is to generate responses to user turns in a task-oriented dialog that require knowledge from unstructured documents. The task is divided into three subtasks: detection, selection and generation. In order to be compute efficient, we formulate the selection problem in terms of hierarchical classification steps. We achieve our best results with this model. Alternatively, we employ siamese sequence embedding models, referred to as Dense Knowledge Retrieval, to retrieve relevant documents. This method further reduces the computation time by a factor of more than 100x at the cost of degradation in R@1 of 5-6% compared to the first model. Then for either approach, we use Retrieval Augmented Generation to generate responses based on multiple selected snippets and we show how the method can be used to fine-tune trained embeddings.

Slot-filling and intent detection are well-established tasks in Conversational AI. However, current large-scale benchmarks for these tasks often exclude evaluations of low-resource languages and rely on translations from English benchmarks, thereby predominantly reflecting Western-centric concepts. In this paper, we introduce Injongo -- a multicultural, open-source benchmark dataset for 16 African languages with utterances generated by native speakers across diverse domains, including banking, travel, home, and dining. Through extensive experiments, we benchmark the fine-tuning multilingual transformer models and the prompting large language models (LLMs), and show the advantage of leveraging African-cultural utterances over Western-centric utterances for improving cross-lingual transfer from the English language. Experimental results reveal that current LLMs struggle with the slot-filling task, with GPT-4o achieving an average performance of 26 F1-score. In contrast, intent detection performance is notably better, with an average accuracy of 70.6%, though it still falls behind the fine-tuning baselines. Compared to the English language, GPT-4o and fine-tuning baselines perform similarly on intent detection, achieving an accuracy of approximately 81%. Our findings suggest that the performance of LLMs is still behind for many low-resource African languages, and more work is needed to further improve their downstream performance.

We propose a novel problem within end-to-end learning of task-oriented dialogs (TOD), in which the dialog system mimics a troubleshooting agent who helps a user by diagnosing their problem (e.g., car not starting). Such dialogs are grounded in domain-specific flowcharts, which the agent is supposed to follow during the conversation. Our task exposes novel technical challenges for neural TOD, such as grounding an utterance to the flowchart without explicit annotation, referring to additional manual pages when user asks a clarification question, and ability to follow unseen flowcharts at test time. We release a dataset (FloDial) consisting of 2,738 dialogs grounded on 12 different troubleshooting flowcharts. We also design a neural model, FloNet, which uses a retrieval-augmented generation architecture to train the dialog agent. Our experiments find that FloNet can do zero-shot transfer to unseen flowcharts, and sets a strong baseline for future research.

In this paper, we explore the challenging problem of performing a generative task in a target language when labeled data is only available in English, using summarization as a case study. We assume a strict setting with no access to parallel data or machine translation and find that common transfer learning approaches struggle in this setting, as a generative multilingual model fine-tuned purely on English catastrophically forgets how to generate non-English. Given the recent rise of parameter-efficient adaptation techniques, we conduct the first investigation into how one such method, prompt tuning (Lester et al., 2021), can overcome catastrophic forgetting to enable zero-shot cross-lingual generation. Our experiments show that parameter-efficient prompt tuning provides gains over standard fine-tuning when transferring between less-related languages, e.g., from English to Thai. However, a significant gap still remains between these methods and fully-supervised baselines. To improve cross-lingual transfer further, we explore several approaches, including: (1) mixing in unlabeled multilingual data, and (2) explicitly factoring prompts into recombinable language and task components. Our approaches can provide further quality gains, suggesting that robust zero-shot cross-lingual generation is within reach.

We present the Multilingual TEDx corpus, built to support speech recognition (ASR) and speech translation (ST) research across many non-English source languages. The corpus is a collection of audio recordings from TEDx talks in 8 source languages. We segment transcripts into sentences and align them to the source-language audio and target-language translations. The corpus is released along with open-sourced code enabling extension to new talks and languages as they become available. Our corpus creation methodology can be applied to more languages than previous work, and creates multi-way parallel evaluation sets. We provide baselines in multiple ASR and ST settings, including multilingual models to improve translation performance for low-resource language pairs.

Collecting and annotating task-oriented dialogues is time-consuming and costly; thus, zero and few shot learning could greatly benefit dialogue state tracking (DST). In this work, we propose an in-context learning (ICL) framework for zero-shot and few-shot learning DST, where a large pre-trained language model (LM) takes a test instance and a few exemplars as input, and directly decodes the dialogue state without any parameter updates. To better leverage a tabular domain description in the LM prompt, we reformulate DST into a text-to-SQL problem. We also propose a novel approach to retrieve annotated dialogues as exemplars. Empirical results on MultiWOZ show that our method IC-DST substantially outperforms previous fine-tuned state-of-the-art models in few-shot settings. In addition, we test IC-DST in zero-shot settings, in which the model only takes a fixed task instruction as input, finding that it outperforms previous zero-shot methods by a large margin.

Existing work in translation demonstrated the potential of massively multilingual machine translation by training a single model able to translate between any pair of languages. However, much of this work is English-Centric by training only on data which was translated from or to English. While this is supported by large sources of training data, it does not reflect translation needs worldwide. In this work, we create a true Many-to-Many multilingual translation model that can translate directly between any pair of 100 languages. We build and open source a training dataset that covers thousands of language directions with supervised data, created through large-scale mining. Then, we explore how to effectively increase model capacity through a combination of dense scaling and language-specific sparse parameters to create high quality models. Our focus on non-English-Centric models brings gains of more than 10 BLEU when directly translating between non-English directions while performing competitively to the best single systems of WMT. We open-source our scripts so that others may reproduce the data, evaluation, and final M2M-100 model.

A large number of people are forced to use the Web in a language they have low literacy in due to technology asymmetries. Written text in the second language (L2) from such users often contains a large number of errors that are influenced by their native language (L1). We propose a method to mine phoneme confusions (sounds in L2 that an L1 speaker is likely to conflate) for pairs of L1 and L2. These confusions are then plugged into a generative model (Bi-Phone) for synthetically producing corrupted L2 text. Through human evaluations, we show that Bi-Phone generates plausible corruptions that differ across L1s and also have widespread coverage on the Web. We also corrupt the popular language understanding benchmark SuperGLUE with our technique (FunGLUE for Phonetically Noised GLUE) and show that SoTA language understating models perform poorly. We also introduce a new phoneme prediction pre-training task which helps byte models to recover performance close to SuperGLUE. Finally, we also release the FunGLUE benchmark to promote further research in phonetically robust language models. To the best of our knowledge, FunGLUE is the first benchmark to introduce L1-L2 interactions in text.

Dialog models can be greatly strengthened through grounding on various external information, but grounded dialog corpora are usually not naturally accessible. In this work, we focus on the few-shot learning for grounded dialog generation (GDG). We first propose a simple prompting method for GDG tasks, where different constructs of model input, such as the grounding source and the conversation context, are distinguished through continuous or discrete prompts. On three typical GDG tasks, we empirically demonstrate and analyze in-depth the effectiveness of our method. We then conduct extensive experiments to thoroughly investigate how our prompting method works with different pre-trained models. We show that prompted language models perform superiorly to conversational models, and further analyze various factors that influence the effects of prompting. Overall, our work introduces a prompt-based perspective to the few-shot learning for GDG tasks, and provides valuable findings and insights for future research.

Current Large Language Models (LLMs) are predominantly designed with English as the primary language, and even the few that are multilingual tend to exhibit strong English-centric biases. Much like speakers who might produce awkward expressions when learning a second language, LLMs often generate unnatural outputs in non-English languages, reflecting English-centric patterns in both vocabulary and grammar. Despite the importance of this issue, the naturalness of multilingual LLM outputs has received limited attention. In this paper, we address this gap by introducing novel automatic corpus-level metrics to assess the lexical and syntactic naturalness of LLM outputs in a multilingual context. Using our new metrics, we evaluate state-of-the-art LLMs on a curated benchmark in French and Chinese, revealing a tendency towards English-influenced patterns. To mitigate this issue, we also propose a simple and effective alignment method to improve the naturalness of an LLM in a target language and domain, achieving consistent improvements in naturalness without compromising the performance on general-purpose benchmarks. Our work highlights the importance of developing multilingual metrics, resources and methods for the new wave of multilingual LLMs.

This paper summarizes our submission to Task 2 of the second track of the 10th Dialog System Technology Challenge (DSTC10) "Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations". Similar to the previous year's iteration, the task consists of three subtasks: detecting whether a turn is knowledge seeking, selecting the relevant knowledge document and finally generating a grounded response. This year, the focus lies on adapting the system to noisy ASR transcripts. We explore different approaches to make the models more robust to this type of input and to adapt the generated responses to the style of spoken conversations. For the latter, we get the best results with a noisy channel model that additionally reduces the number of short and generic responses. Our best system achieved the 1st rank in the automatic and the 3rd rank in the human evaluation of the challenge.

While general-purpose large language models (LLMs) demonstrate proficiency on multiple tasks within the domain of translation, approaches based on open LLMs are competitive only when specializing on a single task. In this paper, we propose a recipe for tailoring LLMs to multiple tasks present in translation workflows. We perform continued pretraining on a multilingual mixture of monolingual and parallel data, creating TowerBase, followed by finetuning on instructions relevant for translation processes, creating TowerInstruct. Our final model surpasses open alternatives on several tasks relevant to translation workflows and is competitive with general-purpose closed LLMs. To facilitate future research, we release the Tower models, our specialization dataset, an evaluation framework for LLMs focusing on the translation ecosystem, and a collection of model generations, including ours, on our benchmark.

In this work, we propose a joint system combining a talking face generation system with a text-to-speech system that can generate multilingual talking face videos from only the text input. Our system can synthesize natural multilingual speeches while maintaining the vocal identity of the speaker, as well as lip movements synchronized to the synthesized speech. We demonstrate the generalization capabilities of our system by selecting four languages (Korean, English, Japanese, and Chinese) each from a different language family. We also compare the outputs of our talking face generation model to outputs of a prior work that claims multilingual support. For our demo, we add a translation API to the preprocessing stage and present it in the form of a neural dubber so that users can utilize the multilingual property of our system more easily.

Task-oriented dialogue (TOD) systems are required to identify key information from conversations for the completion of given tasks. Such information is conventionally specified in terms of intents and slots contained in task-specific ontology or schemata. Since these schemata are designed by system developers, the naming convention for slots and intents is not uniform across tasks, and may not convey their semantics effectively. This can lead to models memorizing arbitrary patterns in data, resulting in suboptimal performance and generalization. In this paper, we propose that schemata should be modified by replacing names or notations entirely with natural language descriptions. We show that a language description-driven system exhibits better understanding of task specifications, higher performance on state tracking, improved data efficiency, and effective zero-shot transfer to unseen tasks. Following this paradigm, we present a simple yet effective Description-Driven Dialog State Tracking (D3ST) model, which relies purely on schema descriptions and an "index-picking" mechanism. We demonstrate the superiority in quality, data efficiency and robustness of our approach as measured on the MultiWOZ (Budzianowski et al.,2018), SGD (Rastogi et al., 2020), and the recent SGD-X (Lee et al., 2021) benchmarks.

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that are informative and coherent with the local context. In this work, we propose a dialog framework that incorporates both local knowledge as well as users' past dialogues to generate high quality conversations. We introduce an approach to build a dataset based on Reddit conversations, where outbound URL links are widely available in the conversations and the hyperlinked documents can be naturally included as local external knowledge. Using our framework and dataset, we demonstrate that incorporating local knowledge can largely improve informativeness, coherency and realisticness measures using human evaluations. In particular, our approach consistently outperforms the state-of-the-art conversational model on the Reddit dataset across all three measures. We also find that scaling the size of our models from 117M to 8.3B parameters yields consistent improvement of validation perplexity as well as human evaluated metrics. Our model with 8.3B parameters can generate human-like responses as rated by various human evaluations in a single-turn dialog setting.

We revisit a pragmatic inference problem in dialog: understanding indirect responses to questions. Humans can interpret 'I'm starving.' in response to 'Hungry?', even without direct cue words such as 'yes' and 'no'. In dialog systems, allowing natural responses rather than closed vocabularies would be similarly beneficial. However, today's systems are only as sensitive to these pragmatic moves as their language model allows. We create and release the first large-scale English language corpus 'Circa' with 34,268 (polar question, indirect answer) pairs to enable progress on this task. The data was collected via elaborate crowdsourcing, and contains utterances with yes/no meaning, as well as uncertain, middle-ground, and conditional responses. We also present BERT-based neural models to predict such categories for a question-answer pair. We find that while transfer learning from entailment works reasonably, performance is not yet sufficient for robust dialog. Our models reach 82-88% accuracy for a 4-class distinction, and 74-85% for 6 classes.

Standard machine translation systems process sentences in isolation and hence ignore extra-sentential information, even though extended context can both prevent mistakes in ambiguous cases and improve translation coherence. We introduce a context-aware neural machine translation model designed in such way that the flow of information from the extended context to the translation model can be controlled and analyzed. We experiment with an English-Russian subtitles dataset, and observe that much of what is captured by our model deals with improving pronoun translation. We measure correspondences between induced attention distributions and coreference relations and observe that the model implicitly captures anaphora. It is consistent with gains for sentences where pronouns need to be gendered in translation. Beside improvements in anaphoric cases, the model also improves in overall BLEU, both over its context-agnostic version (+0.7) and over simple concatenation of the context and source sentences (+0.6).

Consistency is a key requirement of high-quality translation. It is especially important to adhere to pre-approved terminology and adapt to corrected translations in domain-specific projects. Machine translation (MT) has achieved significant progress in the area of domain adaptation. However, real-time adaptation remains challenging. Large-scale language models (LLMs) have recently shown interesting capabilities of in-context learning, where they learn to replicate certain input-output text generation patterns, without further fine-tuning. By feeding an LLM at inference time with a prompt that consists of a list of translation pairs, it can then simulate the domain and style characteristics. This work aims to investigate how we can utilize in-context learning to improve real-time adaptive MT. Our extensive experiments show promising results at translation time. For example, LLMs can adapt to a set of in-domain sentence pairs and/or terminology while translating a new sentence. We observe that the translation quality with few-shot in-context learning can surpass that of strong encoder-decoder MT systems, especially for high-resource languages. Moreover, we investigate whether we can combine MT from strong encoder-decoder models with fuzzy matches, which can further improve translation quality, especially for less supported languages. We conduct our experiments across five diverse language pairs, namely English-to-Arabic (EN-AR), English-to-Chinese (EN-ZH), English-to-French (EN-FR), English-to-Kinyarwanda (EN-RW), and English-to-Spanish (EN-ES).

LLMs have become a go-to solution not just for text generation, but also for natural language understanding (NLU) tasks. Acquiring extensive knowledge through language modeling on web-scale corpora, they excel on English NLU, yet struggle to extend their NLU capabilities to underrepresented languages. In contrast, machine translation models (MT) produce excellent multilingual representations, resulting in strong translation performance even for low-resource languages. MT encoders, however, lack the knowledge necessary for comprehensive NLU that LLMs obtain through language modeling training on immense corpora. In this work, we get the best both worlds by integrating MT encoders directly into LLM backbones via sample-efficient self-distillation. The resulting MT-LLMs preserve the inherent multilingual representational alignment from the MT encoder, allowing lower-resource languages to tap into the rich knowledge embedded in English-centric LLMs. Merging the MT encoder and LLM in a single model, we mitigate the propagation of translation errors and inference overhead of MT decoding inherent to discrete translation-based cross-lingual transfer (e.g., translate-test). Evaluation spanning three prominent NLU tasks and 127 predominantly low-resource languages renders MT-LLMs highly effective in cross-lingual transfer. MT-LLMs substantially and consistently outperform translate-test based on the same MT model, showing that we truly unlock multilingual language understanding for LLMs.

This study constructed a Japanese chat dataset for tuning large language models (LLMs), which consist of about 8.4 million records. Recently, LLMs have been developed and gaining popularity. However, high-performing LLMs are usually mainly for English. There are two ways to support languages other than English by those LLMs: constructing LLMs from scratch or tuning existing models. However, in both ways, datasets are necessary parts. In this study, we focused on supporting Japanese in those LLMs and making a dataset for training or tuning LLMs in Japanese. The dataset we constructed consisted of various tasks, such as translation and knowledge tasks. In our experiment, we tuned an existing LLM using our dataset and evaluated the performance qualitatively. The results suggest that our dataset is possibly beneficial for LLMs. However, we also revealed some difficulties in constructing LLMs in languages other than English.

In-context machine translation (MT) with large language models (LLMs) is a promising approach for low-resource MT, as it can readily take advantage of linguistic resources such as grammar books and dictionaries. Such resources are usually selectively integrated into the prompt so that LLMs can directly perform translation without any specific training, via their in-context learning capability (ICL). However, the relative importance of each type of resource e.g., dictionary, grammar book, and retrieved parallel examples, is not entirely clear. To address this gap, this study systematically investigates how each resource and its quality affects the translation performance, with the Manchu language as our case study. To remove any prior knowledge of Manchu encoded in the LLM parameters and single out the effect of ICL, we also experiment with an encrypted version of Manchu texts. Our results indicate that high-quality dictionaries and good parallel examples are very helpful, while grammars hardly help. In a follow-up study, we showcase a promising application of in-context MT: parallel data augmentation as a way to bootstrap the conventional MT model. When monolingual data abound, generating synthetic parallel data through in-context MT offers a pathway to mitigate data scarcity and build effective and efficient low-resource neural MT systems.

Creating multilingual task-oriented dialogue (TOD) agents is challenging due to the high cost of training data acquisition. Following the research trend of improving training data efficiency, we show for the first time, that in-context learning is sufficient to tackle multilingual TOD. To handle the challenging dialogue state tracking (DST) subtask, we break it down to simpler steps that are more compatible with in-context learning where only a handful of few-shot examples are used. We test our approach on the multilingual TOD dataset X-RiSAWOZ, which has 12 domains in Chinese, English, French, Korean, Hindi, and code-mixed Hindi-English. Our turn-by-turn DST accuracy on the 6 languages range from 55.6% to 80.3%, seemingly worse than the SOTA results from fine-tuned models that achieve from 60.7% to 82.8%; our BLEU scores in the response generation (RG) subtask are also significantly lower than SOTA. However, after manual evaluation of the validation set, we find that by correcting gold label errors and improving dataset annotation schema, GPT-4 with our prompts can achieve (1) 89.6%-96.8% accuracy in DST, and (2) more than 99% correct response generation across different languages. This leads us to conclude that current automatic metrics heavily underestimate the effectiveness of in-context learning.

The difficulty of the information extraction task lies in dealing with the task-specific label schemas and heterogeneous data structures. Recent work has proposed methods based on large language models to uniformly model different information extraction tasks. However, these existing methods are deficient in their information extraction capabilities for Chinese languages other than English. In this paper, we propose an end-to-end chat-enhanced instruction tuning framework for universal information extraction (YAYI-UIE), which supports both Chinese and English. Specifically, we utilize dialogue data and information extraction data to enhance the information extraction performance jointly. Experimental results show that our proposed framework achieves state-of-the-art performance on Chinese datasets while also achieving comparable performance on English datasets under both supervised settings and zero-shot settings.

Despite rapid progress in large language models (LLMs), their performance on a vast majority of languages remain unsatisfactory. In this paper, we study building language-specific LLMs by adapting monolingual and multilingual LLMs. We conduct systematic experiments on how design choices (base model selection, vocabulary extension, and continued fine-tuning) impact the adapted LLM, both in terms of efficiency (how many tokens are needed to encode the same amount of information) and end task performance. We find that (1) the initial performance before the adaptation is not always indicative of the final performance. (2) Efficiency can easily improved with simple vocabulary extension and continued fine-tuning in most LLMs we study, and (3) The optimal adaptation method is highly language-dependent, and the simplest approach works well across various experimental settings. Adapting English-centric models can yield better results than adapting multilingual models despite their worse initial performance on low-resource languages. Together, our work lays foundations on efficiently building language-specific LLMs by adapting existing LLMs.

We present a study on leveraging multilingual pre-trained generative language models for zero-shot cross-lingual event argument extraction (EAE). By formulating EAE as a language generation task, our method effectively encodes event structures and captures the dependencies between arguments. We design language-agnostic templates to represent the event argument structures, which are compatible with any language, hence facilitating the cross-lingual transfer. Our proposed model finetunes multilingual pre-trained generative language models to generate sentences that fill in the language-agnostic template with arguments extracted from the input passage. The model is trained on source languages and is then directly applied to target languages for event argument extraction. Experiments demonstrate that the proposed model outperforms the current state-of-the-art models on zero-shot cross-lingual EAE. Comprehensive studies and error analyses are presented to better understand the advantages and the current limitations of using generative language models for zero-shot cross-lingual transfer EAE.

This paper explores the problems of Question Answering (QA) and Named Entity Recognition (NER) in five diverse languages. We tested five Large Language Models with various prompting methods, including zero-shot, chain-of-thought reasoning, and translation techniques. Our results show that while some models consistently outperform others, their effectiveness varies significantly across tasks and languages. We saw that advanced prompting techniques generally improved QA performance but had mixed results for NER; and we observed that language difficulty patterns differed between tasks. Our findings highlight the need for task-specific approaches in multilingual NLP and suggest that current models may develop different linguistic competencies for different tasks.

Polyglot is a pioneering project aimed at enhancing the non-English language performance of multilingual language models. Despite the availability of various multilingual models such as mBERT (Devlin et al., 2019), XGLM (Lin et al., 2022), and BLOOM (Scao et al., 2022), researchers and developers often resort to building monolingual models in their respective languages due to the dissatisfaction with the current multilingual models non-English language capabilities. Addressing this gap, we seek to develop advanced multilingual language models that offer improved performance in non-English languages. In this paper, we introduce the Polyglot Korean models, which represent a specific focus rather than being multilingual in nature. In collaboration with TUNiB, our team collected 1.2TB of Korean data meticulously curated for our research journey. We made a deliberate decision to prioritize the development of Korean models before venturing into multilingual models. This choice was motivated by multiple factors: firstly, the Korean models facilitated performance comparisons with existing multilingual models; and finally, they catered to the specific needs of Korean companies and researchers. This paper presents our work in developing the Polyglot Korean models, which propose some steps towards addressing the non-English language performance gap in multilingual language models.

We propose the shared task of cross-lingual conversation summarization, ConvSumX Challenge, opening new avenues for researchers to investigate solutions that integrate conversation summarization and machine translation. This task can be particularly useful due to the emergence of online meetings and conferences. We construct a new benchmark, covering 2 real-world scenarios and 3 language directions, including a low-resource language. We hope that ConvSumX can motivate researches to go beyond English and break the barrier for non-English speakers to benefit from recent advances of conversation summarization.

Using translation memories (TMs) as prompts is a promising approach to in-context learning of machine translation models. In this work, we take a step towards prompting large language models (LLMs) with TMs and making them better translators. We find that the ability of LLMs to ``understand'' prompts is indeed helpful for making better use of TMs. Experiments show that the results of a pre-trained LLM translator can be greatly improved by using high-quality TM-based prompts. These results are even comparable to those of the state-of-the-art NMT systems which have access to large-scale in-domain bilingual data and are well tuned on the downstream tasks.

The translation of natural language questions to SQL queries has attracted growing attention, in particular in connection with transformers and similar language models. A large number of techniques are geared towards the English language; in this work, we thus investigated translation to SQL when input questions are given in the Portuguese language. To do so, we properly adapted state-of-the-art tools and resources. We changed the RAT-SQL+GAP system by relying on a multilingual BART model (we report tests with other language models), and we produced a translated version of the Spider dataset. Our experiments expose interesting phenomena that arise when non-English languages are targeted; in particular, it is better to train with original and translated training datasets together, even if a single target language is desired. This multilingual BART model fine-tuned with a double-size training dataset (English and Portuguese) achieved 83% of the baseline, making inferences for the Portuguese test dataset. This investigation can help other researchers to produce results in Machine Learning in a language different from English. Our multilingual ready version of RAT-SQL+GAP and the data are available, open-sourced as mRAT-SQL+GAP at: https://github.com/C4AI/gap-text2sql

Democratizing access to natural language processing (NLP) technology is crucial, especially for underrepresented and extremely low-resource languages. Previous research has focused on developing labeled and unlabeled corpora for these languages through online scraping and document translation. While these methods have proven effective and cost-efficient, we have identified limitations in the resulting corpora, including a lack of lexical diversity and cultural relevance to local communities. To address this gap, we conduct a case study on Indonesian local languages. We compare the effectiveness of online scraping, human translation, and paragraph writing by native speakers in constructing datasets. Our findings demonstrate that datasets generated through paragraph writing by native speakers exhibit superior quality in terms of lexical diversity and cultural content. In addition, we present the benchmark, encompassing 12 underrepresented and extremely low-resource languages spoken by millions of individuals in Indonesia. Our empirical experiment results using existing multilingual large language models conclude the need to extend these models to more underrepresented languages. We release the NusaWrites dataset at https://github.com/IndoNLP/nusa-writes.

The advancement of large language models (LLMs) has predominantly focused on high-resource languages, leaving low-resource languages, such as those in the Finno-Ugric family, significantly underrepresented. This paper addresses this gap by focusing on V\~oro, Livonian, and Komi. We cover almost the entire cycle of LLM creation, from data collection to instruction tuning and evaluation. Our contributions include developing multilingual base and instruction-tuned models; creating evaluation benchmarks, including the smugri-MT-bench multi-turn conversational benchmark; and conducting human evaluation. We intend for this work to promote linguistic diversity, ensuring that lesser-resourced languages can benefit from advancements in NLP.

Research on Machine Translation (MT) has achieved important breakthroughs in several areas. While there is much more to be done in order to build on this success, we believe that the language industry needs better ways to take full advantage of current achievements. Due to a combination of factors, including time, resources, and skills, businesses tend to apply pragmatism into their AI workflows. Hence, they concentrate more on outcomes, e.g. delivery, shipping, releases, and features, and adopt high-level working production solutions, where possible. Among the features thought to be helpful for translators are sentence-level and word-level translation auto-suggestion and auto-completion. Suggesting alternatives can inspire translators and limit their need to refer to external resources, which hopefully boosts their productivity. This work describes our submissions to WMT's shared task on word-level auto-completion, for the Chinese-to-English, English-to-Chinese, German-to-English, and English-to-German language directions. We investigate the possibility of using pre-trained models and out-of-the-box features from available libraries. We employ random sampling to generate diverse alternatives, which reveals good results. Furthermore, we introduce our open-source API, based on CTranslate2, to serve translations, auto-suggestions, and auto-completions.

Pre-trained language models have been recently shown to benefit task-oriented dialogue (TOD) systems. Despite their success, existing methods often formulate this task as a cascaded generation problem which can lead to error accumulation across different sub-tasks and greater data annotation overhead. In this study, we present PPTOD, a unified plug-and-play model for task-oriented dialogue. In addition, we introduce a new dialogue multi-task pre-training strategy that allows the model to learn the primary TOD task completion skills from heterogeneous dialog corpora. We extensively test our model on three benchmark TOD tasks, including end-to-end dialogue modelling, dialogue state tracking, and intent classification. Experimental results show that PPTOD achieves new state of the art on all evaluated tasks in both high-resource and low-resource scenarios. Furthermore, comparisons against previous SOTA methods show that the responses generated by PPTOD are more factually correct and semantically coherent as judged by human annotators.

Intent detection and slot filling are critical tasks in spoken and natural language understanding for task-oriented dialog systems. In this work we describe our participation in the slot and intent detection for low-resource language varieties (SID4LR; Aepli et al. (2023)). We investigate the slot and intent detection (SID) tasks using a wide range of models and settings. Given the recent success of multitask-prompted finetuning of large language models, we also test the generalization capability of the recent encoder-decoder model mT0 (Muennighoff et al., 2022) on new tasks (i.e., SID) in languages they have never intentionally seen. We show that our best model outperforms the baseline by a large margin (up to +30 F1 points) in both SID tasks

Dialogue models are able to generate coherent and fluent responses, but they can still be challenging to control and may produce non-engaging, unsafe results. This unpredictability diminishes user trust and can hinder the use of the models in the real world. To address this, we introduce DialGuide, a novel framework for controlling dialogue model behavior using natural language rules, or guidelines. These guidelines provide information about the context they are applicable to and what should be included in the response, allowing the models to generate responses that are more closely aligned with the developer's expectations and intent. We evaluate DialGuide on three tasks in open-domain dialogue response generation: guideline selection, response generation, and response entailment verification. Our dataset contains 10,737 positive and 15,467 negative dialogue context-response-guideline triplets across two domains - chit-chat and safety. We provide baseline models for the tasks and benchmark their performance. We also demonstrate that DialGuide is effective in the dialogue safety domain, producing safe and engaging responses that follow developer guidelines.

Despite the remarkable achievements of large language models (LLMs) in various tasks, there remains a linguistic bias that favors high-resource languages, such as English, often at the expense of low-resource and regional languages. To address this imbalance, we introduce SeaLLMs, an innovative series of language models that specifically focuses on Southeast Asian (SEA) languages. SeaLLMs are built upon the Llama-2 model and further advanced through continued pre-training with an extended vocabulary, specialized instruction and alignment tuning to better capture the intricacies of regional languages. This allows them to respect and reflect local cultural norms, customs, stylistic preferences, and legal considerations. Our comprehensive evaluation demonstrates that SeaLLM-13b models exhibit superior performance across a wide spectrum of linguistic tasks and assistant-style instruction-following capabilities relative to comparable open-source models. Moreover, they outperform ChatGPT-3.5 in non-Latin languages, such as Thai, Khmer, Lao, and Burmese, by large margins while remaining lightweight and cost-effective to operate.

This paper investigates the finetuning of end-to-end models for bidirectional Estonian-English and Estonian-Russian conversational speech-to-text translation. Due to the limited availability of speech translation data for Estonian, we created additional training data by web scraping and synthesizing data from speech recognition datasets using machine translation. We evaluated three publicly available end-to-end models: Whisper, OWSM 3.1, and SeamlessM4T. Our results indicate that fine-tuning with synthetic data enhances translation accuracy by a large margin, with SeamlessM4T matching or surpassing cascaded speech translation systems that use state-of-the-art speech recognition and machine translation models.

This paper summarizes our contributions to the document-grounded dialog tasks at the 9th and 10th Dialog System Technology Challenges (DSTC9 and DSTC10). In both iterations the task consists of three subtasks: first detect whether the current turn is knowledge seeking, second select a relevant knowledge document, and third generate a response grounded on the selected document. For DSTC9 we proposed different approaches to make the selection task more efficient. The best method, Hierarchical Selection, actually improves the results compared to the original baseline and gives a speedup of 24x. In the DSTC10 iteration of the task, the challenge was to adapt systems trained on written dialogs to perform well on noisy automatic speech recognition transcripts. Therefore, we proposed data augmentation techniques to increase the robustness of the models as well as methods to adapt the style of generated responses to fit well into the proceeding dialog. Additionally, we proposed a noisy channel model that allows for increasing the factuality of the generated responses. In addition to summarizing our previous contributions, in this work, we also report on a few small improvements and reconsider the automatic evaluation metrics for the generation task which have shown a low correlation to human judgments.

Intent classification and slot-filling are essential tasks of Spoken Language Understanding (SLU). In most SLUsystems, those tasks are realized by independent modules. For about fifteen years, models achieving both of themjointly and exploiting their mutual enhancement have been proposed. A multilingual module using a joint modelwas envisioned to create a touristic dialogue system for a European project, HumanE-AI-Net. A combination ofmultiple datasets, including the MEDIA dataset, was suggested for training this joint model. The MEDIA SLU datasetis a French dataset distributed since 2005 by ELRA, mainly used by the French research community and free foracademic research since 2020. Unfortunately, it is annotated only in slots but not intents. An enhanced version ofMEDIA annotated with intents has been built to extend its use to more tasks and use cases. This paper presents thesemi-automatic methodology used to obtain this enhanced version. In addition, we present the first results of SLUexperiments on this enhanced dataset using joint models for intent classification and slot-filling.

Large language models (LLMs) can perform impressive feats with in-context learning or lightweight finetuning. It is natural to wonder how well these models adapt to genuinely new tasks, but how does one find tasks that are unseen in internet-scale training sets? We turn to a field that is explicitly motivated and bottlenecked by a scarcity of web data: low-resource languages. In this paper, we introduce MTOB (Machine Translation from One Book), a benchmark for learning to translate between English and Kalamang -- a language with less than 200 speakers and therefore virtually no presence on the web -- using several hundred pages of field linguistics reference materials. This task framing is novel in that it asks a model to learn a language from a single human-readable book of grammar explanations, rather than a large mined corpus of in-domain data, more akin to L2 learning than L1 acquisition. We demonstrate that baselines using current LLMs are promising but fall short of human performance, achieving 44.7 chrF on Kalamang to English translation and 45.8 chrF on English to Kalamang translation, compared to 51.6 and 57.0 chrF by a human who learned Kalamang from the same reference materials. We hope that MTOB will help measure LLM capabilities along a new dimension, and that the methods developed to solve it could help expand access to language technology for underserved communities by leveraging qualitatively different kinds of data than traditional machine translation.

Large language models (LLMs) have shown remarkable capabilities in many languages beyond English. Yet, LLMs require more inference steps when generating non-English text due to their reliance on English-centric tokenizers, vocabulary, and pre-training data, resulting in higher usage costs to non-English speakers. Vocabulary expansion with target language tokens is a widely used cross-lingual vocabulary adaptation approach to remedy this issue. Despite its effectiveness in inference speedup, the majority of previous work has focused on high-resource settings assuming access to a substantial amount of target language data to effectively initialize the embeddings of the new tokens and adapt the LLM to the target language. However, vocabulary expansion for LLMs in low-resource settings (i.e. languages and compute) has yet to be explored. In this paper, we investigate sample-efficient adaptation strategies from different angles, including target vocabulary size and initialization methods, and the amount of target data available for adaptation. Extensive experiments across typologically diverse languages, tasks and models show that simpler heuristic-based embedding initialization is more efficient and robust to changes in target vocabulary size and adaptation data in low-resource settings, outperforming a popular random initialization and a more sophisticated state-of-the-art approach that relies on external data and model.

Multitask prompted finetuning (MTF) has been shown to help large language models generalize to new tasks in a zero-shot setting, but so far explorations of MTF have focused on English data and models. We apply MTF to the pretrained multilingual BLOOM and mT5 model families to produce finetuned variants called BLOOMZ and mT0. We find finetuning large multilingual language models on English tasks with English prompts allows for task generalization to non-English languages that appear only in the pretraining corpus. Finetuning on multilingual tasks with English prompts further improves performance on English and non-English tasks leading to various state-of-the-art zero-shot results. We also investigate finetuning on multilingual tasks with prompts that have been machine-translated from English to match the language of each dataset. We find training on these machine-translated prompts leads to better performance on human-written prompts in the respective languages. Surprisingly, we find models are capable of zero-shot generalization to tasks in languages they have never intentionally seen. We conjecture that the models are learning higher-level capabilities that are both task- and language-agnostic. In addition, we introduce xP3, a composite of supervised datasets in 46 languages with English and machine-translated prompts. Our code, datasets and models are publicly available at https://github.com/bigscience-workshop/xmtf.

Dialect differences caused by regional, social, and economic factors cause performance discrepancies for many groups of language technology users. Inclusive and equitable language technology must critically be dialect invariant, meaning that performance remains constant over dialectal shifts. Current systems often fall short of this ideal since they are designed and tested on a single dialect: Standard American English (SAE). We introduce a suite of resources for evaluating and achieving English dialect invariance. The resource is called Multi-VALUE, a controllable rule-based translation system spanning 50 English dialects and 189 unique linguistic features. Multi-VALUE maps SAE to synthetic forms of each dialect. First, we use this system to stress tests question answering, machine translation, and semantic parsing. Stress tests reveal significant performance disparities for leading models on non-standard dialects. Second, we use this system as a data augmentation technique to improve the dialect robustness of existing systems. Finally, we partner with native speakers of Chicano and Indian English to release new gold-standard variants of the popular CoQA task. To execute the transformation code, run model checkpoints, and download both synthetic and gold-standard dialectal benchmark datasets, see http://value-nlp.org.

Task-oriented dialogues must maintain consistency both within the dialogue itself, ensuring logical coherence across turns, and with the conversational domain, accurately reflecting external knowledge. We propose to conceptualize dialogue consistency as a Constraint Satisfaction Problem (CSP), wherein variables represent segments of the dialogue referencing the conversational domain, and constraints among variables reflect dialogue properties, including linguistic, conversational, and domain-based aspects. To demonstrate the feasibility of the approach, we utilize a CSP solver to detect inconsistencies in dialogues re-lexicalized by an LLM. Our findings indicate that: (i) CSP is effective to detect dialogue inconsistencies; and (ii) consistent dialogue re-lexicalization is challenging for state-of-the-art LLMs, achieving only a 0.15 accuracy rate when compared to a CSP solver. Furthermore, through an ablation study, we reveal that constraints derived from domain knowledge pose the greatest difficulty in being respected. We argue that CSP captures core properties of dialogue consistency that have been poorly considered by approaches based on component pipelines.

Cultural biases in multilingual datasets pose significant challenges for their effectiveness as global benchmarks. These biases stem not only from language but also from the cultural knowledge required to interpret questions, reducing the practical utility of translated datasets like MMLU. Furthermore, translation often introduces artifacts that can distort the meaning or clarity of questions in the target language. A common practice in multilingual evaluation is to rely on machine-translated evaluation sets, but simply translating a dataset is insufficient to address these challenges. In this work, we trace the impact of both of these issues on multilingual evaluations and ensuing model performances. Our large-scale evaluation of state-of-the-art open and proprietary models illustrates that progress on MMLU depends heavily on learning Western-centric concepts, with 28% of all questions requiring culturally sensitive knowledge. Moreover, for questions requiring geographic knowledge, an astounding 84.9% focus on either North American or European regions. Rankings of model evaluations change depending on whether they are evaluated on the full portion or the subset of questions annotated as culturally sensitive, showing the distortion to model rankings when blindly relying on translated MMLU. We release Global-MMLU, an improved MMLU with evaluation coverage across 42 languages -- with improved overall quality by engaging with compensated professional and community annotators to verify translation quality while also rigorously evaluating cultural biases present in the original dataset. This comprehensive Global-MMLU set also includes designated subsets labeled as culturally sensitive and culturally agnostic to allow for more holistic, complete evaluation.

Assessing the capabilities and limitations of large language models (LLMs) has garnered significant interest, yet the evaluation of multiple models in real-world scenarios remains rare. Multilingual evaluation often relies on translated benchmarks, which typically do not capture linguistic and cultural nuances present in the source language. This study provides an extensive assessment of 24 LLMs on real world data collected from Indian patients interacting with a medical chatbot in Indian English and 4 other Indic languages. We employ a uniform Retrieval Augmented Generation framework to generate responses, which are evaluated using both automated techniques and human evaluators on four specific metrics relevant to our application. We find that models vary significantly in their performance and that instruction tuned Indic models do not always perform well on Indic language queries. Further, we empirically show that factual correctness is generally lower for responses to Indic queries compared to English queries. Finally, our qualitative work shows that code-mixed and culturally relevant queries in our dataset pose challenges to evaluated models.

The rapid adoption of generative language models has brought about substantial advancements in digital communication, while simultaneously raising concerns regarding the potential misuse of AI-generated content. Although numerous detection methods have been proposed to differentiate between AI and human-generated content, the fairness and robustness of these detectors remain underexplored. In this study, we evaluate the performance of several widely-used GPT detectors using writing samples from native and non-native English writers. Our findings reveal that these detectors consistently misclassify non-native English writing samples as AI-generated, whereas native writing samples are accurately identified. Furthermore, we demonstrate that simple prompting strategies can not only mitigate this bias but also effectively bypass GPT detectors, suggesting that GPT detectors may unintentionally penalize writers with constrained linguistic expressions. Our results call for a broader conversation about the ethical implications of deploying ChatGPT content detectors and caution against their use in evaluative or educational settings, particularly when they may inadvertently penalize or exclude non-native English speakers from the global discourse.

Most language understanding models in task-oriented dialog systems are trained on a small amount of annotated training data, and evaluated in a small set from the same distribution. However, these models can lead to system failure or undesirable output when being exposed to natural language perturbation or variation in practice. In this paper, we conduct comprehensive evaluation and analysis with respect to the robustness of natural language understanding models, and introduce three important aspects related to language understanding in real-world dialog systems, namely, language variety, speech characteristics, and noise perturbation. We propose a model-agnostic toolkit LAUG to approximate natural language perturbations for testing the robustness issues in task-oriented dialog. Four data augmentation approaches covering the three aspects are assembled in LAUG, which reveals critical robustness issues in state-of-the-art models. The augmented dataset through LAUG can be used to facilitate future research on the robustness testing of language understanding in task-oriented dialog.

We propose knowledge internalization (KI), which aims to complement the lexical knowledge into neural dialog models. Instead of further conditioning the knowledge-grounded dialog (KGD) models on externally retrieved knowledge, we seek to integrate knowledge about each input token internally into the model's parameters. To tackle the challenge due to the large scale of lexical knowledge, we adopt the contrastive learning approach and create an effective token-level lexical knowledge retriever that requires only weak supervision mined from Wikipedia. We demonstrate the effectiveness and general applicability of our approach on various datasets and diversified model structures.

Recent advancements enlarge the capabilities of large language models (LLMs) in zero-shot image-to-text generation and understanding by integrating multi-modal inputs. However, such success is typically limited to English scenarios due to the lack of large-scale and high-quality non-English multi-modal resources, making it extremely difficult to establish competitive counterparts in other languages. In this paper, we introduce the Ziya-VL series, a set of bilingual large-scale vision-language models (LVLMs) designed to incorporate visual semantics into LLM for multi-modal dialogue. Composed of Ziya-VL-Base and Ziya-VL-Chat, our models adopt the Querying Transformer from BLIP-2, further exploring the assistance of optimization schemes such as instruction tuning, multi-stage training and low-rank adaptation module for visual-language alignment. In addition, we stimulate the understanding ability of GPT-4 in multi-modal scenarios, translating our gathered English image-text datasets into Chinese and generating instruction-response through the in-context learning method. The experiment results demonstrate that compared to the existing LVLMs, Ziya-VL achieves competitive performance across a wide range of English-only tasks including zero-shot image-text retrieval, image captioning, and visual question answering. The evaluation leaderboard accessed by GPT-4 also indicates that our models possess satisfactory image-text understanding and generation capabilities in Chinese multi-modal scenario dialogues. Code, demo and models are available at ~https://huggingface.co/IDEA-CCNL/Ziya-BLIP2-14B-Visual-v1.

Text-to-Image generation (TTI) technologies are advancing rapidly, especially in the English language communities. However, English-native TTI models inherently carry biases from English world centric training data, which creates a dilemma for development of other language-native TTI models. One common choice is fine-tuning the English-native TTI model with translated samples from non-English communities. It falls short of fully addressing the model bias problem. Alternatively, training non-English language native models from scratch can effectively resolve the English world bias, but diverges from the English TTI communities, thus not able to utilize the strides continuously gaining in the English TTI communities any more. To build non-English language native TTI model meanwhile keep compatability with the English TTI communities, we propose a novel model structure referred as "Bridge Diffusion Model" (BDM). The proposed BDM employs a backbone-branch network structure to learn the non-English language semantics while keep the latent space compatible with the English-native TTI backbone, in an end-to-end manner. The unique advantages of the proposed BDM are that it's not only adept at generating images that precisely depict non-English language semantics, but also compatible with various English-native TTI plugins, such as different checkpoints, LoRA, ControlNet, Dreambooth, and Textual Inversion, etc. Moreover, BDM can concurrently generate content seamlessly combining both non-English native and English-native semantics within a single image, fostering cultural interaction. We verify our method by applying BDM to build a Chinese-native TTI model, whereas the method is generic and applicable to any other language.

Recent advances in large language models (LLMs) have stepped forward the development of multilingual speech and machine translation by its reduced representation errors and incorporated external knowledge. However, both translation tasks typically utilize beam search decoding and top-1 hypothesis selection for inference. These techniques struggle to fully exploit the rich information in the diverse N-best hypotheses, making them less optimal for translation tasks that require a single, high-quality output sequence. In this paper, we propose a new generative paradigm for translation tasks, namely "GenTranslate", which builds upon LLMs to generate better results from the diverse translation versions in N-best list. Leveraging the rich linguistic knowledge and strong reasoning abilities of LLMs, our new paradigm can integrate the rich information in N-best candidates to generate a higher-quality translation result. Furthermore, to support LLM finetuning, we build and release a HypoTranslate dataset that contains over 592K hypotheses-translation pairs in 11 languages. Experiments on various speech and machine translation benchmarks (e.g., FLEURS, CoVoST-2, WMT) demonstrate that our GenTranslate significantly outperforms the state-of-the-art model.

Multilingual transformers (XLM, mT5) have been shown to have remarkable transfer skills in zero-shot settings. Most transfer studies, however, rely on automatically translated resources (XNLI, XQuAD), making it hard to discern the particular linguistic knowledge that is being transferred, and the role of expert annotated monolingual datasets when developing task-specific models. We investigate the cross-lingual transfer abilities of XLM-R for Chinese and English natural language inference (NLI), with a focus on the recent large-scale Chinese dataset OCNLI. To better understand linguistic transfer, we created 4 categories of challenge and adversarial tasks (totaling 17 new datasets) for Chinese that build on several well-known resources for English (e.g., HANS, NLI stress-tests). We find that cross-lingual models trained on English NLI do transfer well across our Chinese tasks (e.g., in 3/4 of our challenge categories, they perform as well/better than the best monolingual models, even on 3/5 uniquely Chinese linguistic phenomena such as idioms, pro drop). These results, however, come with important caveats: cross-lingual models often perform best when trained on a mixture of English and high-quality monolingual NLI data (OCNLI), and are often hindered by automatically translated resources (XNLI-zh). For many phenomena, all models continue to struggle, highlighting the need for our new diagnostics to help benchmark Chinese and cross-lingual models. All new datasets/code are released at https://github.com/huhailinguist/ChineseNLIProbing.

In cross-lingual transfer, NLP models over one or more source languages are applied to a low-resource target language. While most prior work has used a single source model or a few carefully selected models, here we consider a `massive' setting with many such models. This setting raises the problem of poor transfer, particularly from distant languages. We propose two techniques for modulating the transfer, suitable for zero-shot or few-shot learning, respectively. Evaluating on named entity recognition, we show that our techniques are much more effective than strong baselines, including standard ensembling, and our unsupervised method rivals oracle selection of the single best individual model.

As a crucial component in task-oriented dialog systems, the Natural Language Generation (NLG) module converts a dialog act represented in a semantic form into a response in natural language. The success of traditional template-based or statistical models typically relies on heavily annotated data, which is infeasible for new domains. Therefore, it is pivotal for an NLG system to generalize well with limited labelled data in real applications. To this end, we present FewShotWoz, the first NLG benchmark to simulate the few-shot learning setting in task-oriented dialog systems. Further, we develop the SC-GPT model. It is pre-trained on a large set of annotated NLG corpus to acquire the controllable generation ability, and fine-tuned with only a few domain-specific labels to adapt to new domains. Experiments on FewShotWoz and the large Multi-Domain-WOZ datasets show that the proposed SC-GPT significantly outperforms existing methods, measured by various automatic metrics and human evaluations.

In this study, we tackle the challenge of inadequate and costly training data that has hindered the development of conversational question answering (ConvQA) systems. Enterprises have a large corpus of diverse internal documents. Instead of relying on a searching engine, a more compelling approach for people to comprehend these documents is to create a dialogue system. In this paper, we propose a robust dialog synthesising method. We learn the segmentation of data for the dialog task instead of using segmenting at sentence boundaries. The synthetic dataset generated by our proposed method achieves superior quality when compared to WikiDialog, as assessed through machine and human evaluations. By employing our inpainted data for ConvQA retrieval system pre-training, we observed a notable improvement in performance across OR-QuAC benchmarks.

We present mSLAM, a multilingual Speech and LAnguage Model that learns cross-lingual cross-modal representations of speech and text by pre-training jointly on large amounts of unlabeled speech and text in multiple languages. mSLAM combines w2v-BERT pre-training on speech with SpanBERT pre-training on character-level text, along with Connectionist Temporal Classification (CTC) losses on paired speech and transcript data, to learn a single model capable of learning from and representing both speech and text signals in a shared representation space. We evaluate mSLAM on several downstream speech understanding tasks and find that joint pre-training with text improves quality on speech translation, speech intent classification and speech language-ID while being competitive on multilingual ASR, when compared against speech-only pre-training. Our speech translation model demonstrates zero-shot text translation without seeing any text translation data, providing evidence for cross-modal alignment of representations. mSLAM also benefits from multi-modal fine-tuning, further improving the quality of speech translation by directly leveraging text translation data during the fine-tuning process. Our empirical analysis highlights several opportunities and challenges arising from large-scale multimodal pre-training, suggesting directions for future research.

It is important to define meaningful and interpretable automatic evaluation metrics for open-domain dialog research. Standard language generation metrics have been shown to be ineffective for dialog. This paper introduces the FED metric (fine-grained evaluation of dialog), an automatic evaluation metric which uses DialoGPT, without any fine-tuning or supervision. It also introduces the FED dataset which is constructed by annotating a set of human-system and human-human conversations with eighteen fine-grained dialog qualities. The FED metric (1) does not rely on a ground-truth response, (2) does not require training data and (3) measures fine-grained dialog qualities at both the turn and whole dialog levels. FED attains moderate to strong correlation with human judgement at both levels.

Large language models (LLMs) have demonstrated exceptional performance in various NLP applications. However, the majority of existing open-source LLMs are pre-trained primarily on English data and little part of other languages. This deficiency in multilingual training data results in suboptimal performance when applied to languages with fewer available resources. Furthermore, enhancing the performance of LLMs on low-resource languages by full-parameter fine-tuning with additional data requires substantial computational resources, posing computational barriers for research organizations and individual researchers. Consequently, several techniques such as parameter-efficient tuning and advanced embedding initialization have been proposed to address these challenges. In this work, we combine them to facilitate cross-lingual transfer on English-dominated open-source LLM. To effectively enhance the model's proficiency in Traditional Chinese, we conduct secondary pre-training on Llama 2 7B with Traditional Chinese data by leveraging QLoRA and our proposed zip-tie embedding initialization. The resulting model called Bailong, which stands for Bilingual trAnsfer learnIng based on qLOra and zip-tie embeddiNG. We present Bailong-instruct 7B, a fine-tuned version of Bailong 7B optimized for multi-turn dialogue scenarios. Recognizing the inadequacy of benchmark datasets in Traditional Chinese, we further introduce Bailong-bench to assess the alignment of models with human preferences and the capability to follow instructions in both Traditional Chinese and English tasks. In our evaluation, Bailong-instruct 7B exhibits competitive performance on Bailong-bench and other benchmark datasets when compared to other open-source models of similar or even larger parameter sizes. Bailong-instruct 7B and Bailong-bench are publicly available with the aim of empowering the community to build upon our efforts.

Large-scale open-domain dialogue data crawled from public social media has greatly improved the performance of dialogue models. However, long-turn dialogues are still highly scarce. Specifically, most dialogue sessions in existing corpora have less than three turns. To alleviate this issue, we propose the Retrieve, Reorganize and Rescale framework (Re^3Dial), which can automatically construct a billion-scale long-turn dialogue corpus from existing short-turn dialogue data. Re^3Dial first trains an Unsupervised Dense Session Retriever (UDSR) to capture semantic and discourse relationships within multi-turn dialogues for retrieving relevant and coherent sessions. It then reorganizes the short-turn dialogues into long-turn sessions via recursively retrieving and selecting the consecutive sessions with our proposed diversity sampling strategy. Extensive evaluations on multiple multi-turn dialogue benchmarks demonstrate that Re^3Dial consistently and significantly improves the dialogue model's ability to utilize long-term context for modeling multi-turn dialogues across different pre-training settings. Finally, we build a toolkit for efficiently rescaling dialogue corpus with Re^3Dial, which enables us to construct a corpus containing 1B Chinese dialogue sessions with 11.3 turns on average (5X longer than the original EVA corpus). We will release our UDSR model, toolkit, and data for public use.

Paraphrases are texts that convey the same meaning while using different words or sentence structures. It can be used as an automatic data augmentation tool for many Natural Language Processing tasks, especially when dealing with low-resource languages, where data shortage is a significant problem. To generate a paraphrase in multilingual settings, previous studies have leveraged the knowledge from the machine translation field, i.e., forming a paraphrase through zero-shot machine translation in the same language. Despite good performance on human evaluation, those methods still require parallel translation datasets, thus making them inapplicable to languages that do not have parallel corpora. To mitigate that problem, we proposed the first unsupervised multilingual paraphrasing model, LAMPAT (Low-rank Adaptation for Multilingual Paraphrasing using Adversarial Training), by which monolingual dataset is sufficient enough to generate a human-like and diverse sentence. Throughout the experiments, we found out that our method not only works well for English but can generalize on unseen languages as well. Data and code are available at https://github.com/VinAIResearch/LAMPAT.

The availability of parallel texts is crucial to the performance of machine translation models. However, most of the world's languages face the predominant challenge of data scarcity. In this paper, we propose strategies to synthesize parallel data relying on morpho-syntactic information and using bilingual lexicons along with a small amount of seed parallel data. Our methodology adheres to a realistic scenario backed by the small parallel seed data. It is linguistically informed, as it aims to create augmented data that is more likely to be grammatically correct. We analyze how our synthetic data can be combined with raw parallel data and demonstrate a consistent improvement in performance in our experiments on 14 languages (28 English <-> X pairs) ranging from well- to very low-resource ones. Our method leads to improvements even when using only five seed sentences and a bilingual lexicon.

It has been shown that the performance of neural machine translation (NMT) drops starkly in low-resource conditions, underperforming phrase-based statistical machine translation (PBSMT) and requiring large amounts of auxiliary data to achieve competitive results. In this paper, we re-assess the validity of these results, arguing that they are the result of lack of system adaptation to low-resource settings. We discuss some pitfalls to be aware of when training low-resource NMT systems, and recent techniques that have shown to be especially helpful in low-resource settings, resulting in a set of best practices for low-resource NMT. In our experiments on German--English with different amounts of IWSLT14 training data, we show that, without the use of any auxiliary monolingual or multilingual data, an optimized NMT system can outperform PBSMT with far less data than previously claimed. We also apply these techniques to a low-resource Korean-English dataset, surpassing previously reported results by 4 BLEU.

We present the Charles University system for the MRL~2023 Shared Task on Multi-lingual Multi-task Information Retrieval. The goal of the shared task was to develop systems for named entity recognition and question answering in several under-represented languages. Our solutions to both subtasks rely on the translate-test approach. We first translate the unlabeled examples into English using a multilingual machine translation model. Then, we run inference on the translated data using a strong task-specific model. Finally, we project the labeled data back into the original language. To keep the inferred tags on the correct positions in the original language, we propose a method based on scoring the candidate positions using a label-sensitive translation model. In both settings, we experiment with finetuning the classification models on the translated data. However, due to a domain mismatch between the development data and the shared task validation and test sets, the finetuned models could not outperform our baselines.

Social norms fundamentally shape interpersonal communication. We present NormDial, a high-quality dyadic dialogue dataset with turn-by-turn annotations of social norm adherences and violations for Chinese and American cultures. Introducing the task of social norm observance detection, our dataset is synthetically generated in both Chinese and English using a human-in-the-loop pipeline by prompting large language models with a small collection of expert-annotated social norms. We show that our generated dialogues are of high quality through human evaluation and further evaluate the performance of existing large language models on this task. Our findings point towards new directions for understanding the nuances of social norms as they manifest in conversational contexts that span across languages and cultures.

Modern automatic translation systems aim at place the human at the center by providing contextual support and knowledge. In this context, a critical task is enriching the output with information regarding the mentioned entities, which is currently achieved processing the generated translation with named entity recognition (NER) and entity linking systems. In light of the recent promising results shown by direct speech translation (ST) models and the known weaknesses of cascades (error propagation and additional latency), in this paper we propose multitask models that jointly perform ST and NER, and compare them with a cascade baseline. The experimental results show that our models significantly outperform the cascade on the NER task (by 0.4-1.0 F1), without degradation in terms of translation quality, and with the same computational efficiency of a plain direct ST model.

Data availability limits the scope of any given task. In machine translation, historical models were incapable of handling longer contexts, so the lack of document-level datasets was less noticeable. Now, despite the emergence of long-sequence methods, we remain within a sentence-level paradigm and without data to adequately approach context-aware machine translation. Most large-scale datasets have been processed through a pipeline that discards document-level metadata. In this work, we reconstruct document-level information for three (ParaCrawl, News Commentary, and Europarl) large datasets in German, French, Spanish, Italian, Polish, and Portuguese (paired with English). We then introduce a document-level filtering technique as an alternative to traditional bitext filtering. We present this filtering with analysis to show that this method prefers context-consistent translations rather than those that may have been sentence-level machine translated. Last we train models on these longer contexts and demonstrate improvement in document-level translation without degradation of sentence-level translation. We release our dataset, ParaDocs, and resulting models as a resource to the community.

Natural language processing (NLP) has witnessed a profound impact of large language models (LLMs) that excel in a multitude of tasks. However, the limitation of LLMs in multilingual settings, particularly in underrepresented languages, remains a significant hurdle. This thesis aims to bridge the gap in NLP research and development by focusing on underrepresented languages. A comprehensive evaluation of LLMs is conducted to assess their capabilities in these languages, revealing the challenges of multilingual and multicultural generalization. Addressing the multilingual generalization gap, this thesis proposes data-and-compute-efficient methods to mitigate the disparity in LLM ability in underrepresented languages, allowing better generalization on underrepresented languages without the loss of task generalization ability. The proposed solutions cover cross-lingual continual instruction tuning, retrieval-based cross-lingual in-context learning, and in-context query alignment. Furthermore, a novel method to measure cultural values alignment between LLMs operating in different languages is proposed, ensuring cultural sensitivity and inclusivity. These contributions aim to enhance the multilingual and multicultural alignment of LLMs in underrepresented languages, ultimately advancing the NLP field toward greater equality and inclusiveness.

Several recent papers claim human parity at sentence-level Machine Translation (MT), especially in high-resource languages. Thus, in response, the MT community has, in part, shifted its focus to document-level translation. Translating documents requires a deeper understanding of the structure and meaning of text, which is often captured by various kinds of discourse phenomena such as consistency, coherence, and cohesion. However, this renders conventional sentence-level MT evaluation benchmarks inadequate for evaluating the performance of context-aware MT systems. This paper presents a new dataset with rich discourse annotations, built upon the large-scale parallel corpus BWB introduced in Jiang et al. (2022). The new BWB annotation introduces four extra evaluation aspects, i.e., entity, terminology, coreference, and quotation, covering 15,095 entity mentions in both languages. Using these annotations, we systematically investigate the similarities and differences between the discourse structures of source and target languages, and the challenges they pose to MT. We discover that MT outputs differ fundamentally from human translations in terms of their latent discourse structures. This gives us a new perspective on the challenges and opportunities in document-level MT. We make our resource publicly available to spur future research in document-level MT and the generalization to other language translation tasks.

Large Language Models (LLMs) such as GPT-3 have emerged as general-purpose language models capable of addressing many natural language generation or understanding tasks. On the task of Machine Translation (MT), multiple works have investigated few-shot prompting mechanisms to elicit better translations from LLMs. However, there has been relatively little investigation on how such translations differ qualitatively from the translations generated by standard Neural Machine Translation (NMT) models. In this work, we investigate these differences in terms of the literalness of translations produced by the two systems. Using literalness measures involving word alignment and monotonicity, we find that translations out of English (E-X) from GPTs tend to be less literal, while exhibiting similar or better scores on MT quality metrics. We demonstrate that this finding is borne out in human evaluations as well. We then show that these differences are especially pronounced when translating sentences that contain idiomatic expressions.

Designing dialog tutors has been challenging as it involves modeling the diverse and complex pedagogical strategies employed by human tutors. Although there have been significant recent advances in neural conversational systems using large language models (LLMs) and growth in available dialog corpora, dialog tutoring has largely remained unaffected by these advances. In this paper, we rigorously analyze various generative language models on two dialog tutoring datasets for language learning using automatic and human evaluations to understand the new opportunities brought by these advances as well as the challenges we must overcome to build models that would be usable in real educational settings. We find that although current approaches can model tutoring in constrained learning scenarios when the number of concepts to be taught and possible teacher strategies are small, they perform poorly in less constrained scenarios. Our human quality evaluation shows that both models and ground-truth annotations exhibit low performance in terms of equitable tutoring, which measures learning opportunities for students and how engaging the dialog is. To understand the behavior of our models in a real tutoring setting, we conduct a user study using expert annotators and find a significantly large number of model reasoning errors in 45% of conversations. Finally, we connect our findings to outline future work.

Historically, sign language machine translation has been posed as a sentence-level task: datasets consisting of continuous narratives are chopped up and presented to the model as isolated clips. In this work, we explore the limitations of this task framing. First, we survey a number of linguistic phenomena in sign languages that depend on discourse-level context. Then as a case study, we perform the first human baseline for sign language translation that actually substitutes a human into the machine learning task framing, rather than provide the human with the entire document as context. This human baseline -- for ASL to English translation on the How2Sign dataset -- shows that for 33% of sentences in our sample, our fluent Deaf signer annotators were only able to understand key parts of the clip in light of additional discourse-level context. These results underscore the importance of understanding and sanity checking examples when adapting machine learning to new domains.

While large language models (LLMs) have been pre-trained on multilingual corpora, their performance still lags behind in most languages compared to a few resource-rich languages. One common approach to mitigate this issue is to translate training data from resource-rich languages into other languages and then continue training. However, using the data obtained solely relying on translation while ignoring the original capabilities of LLMs across languages is not always effective, which we show will limit the performance of cross-lingual knowledge transfer. In this work, we propose SDRRL, a method based on Self-Distillation from Resource-Rich Languages that effectively improve multilingual performance by leveraging the internal capabilities of LLMs on resource-rich languages. We evaluate on different LLMs (LLaMA-2 and SeaLLM) and source languages across various comprehension and generation tasks, experimental results demonstrate that SDRRL can significantly enhance multilingual capabilities while minimizing the impact on original performance in resource-rich languages.

Due to the unbalanced training data distribution, the language ability of large language models (LLMs) is often biased towards English. In this paper, we propose to empower pre-trained LLMs on non-English languages by building semantic alignment across languages. We perform instruction-tuning on LLaMA with both translation task data and cross-lingual general task data to obtain cross-lingual models (x-LLaMA). Experiment results on cross-lingual benchmark XQUAD and MLQA show that x-LLaMA models outperform the English instruction-tuned counterpart (Alpaca) by 42.50% on average on six non-English languages. Further experiments on Chinese benchmark C-Eval show that x-LLaMA achieves significant improvement on Chinese humanities tasks, outperforming Alpaca by 8.2%. We also discover that incorporating non-English text on the target side of translation data is particularly effective for boosting non-English ability. Besides, we find that semantic alignment within LLM can be further strengthened as translation task data scales up and we present the formulation of the underlying scaling law. Evaluation results on translation dataset Flores-101 show that \method outperforms previous LLaMA-based models in all evaluated directions. Code and data will be available at: https://github.com/OwenNJU/x-LLM.

Audio language models can understand audio inputs and perform a range of audio-related tasks based on instructions, such as speech recognition and audio captioning, where the instructions are usually textual prompts. Audio language models are mostly initialized from pre-trained audio encoders and large language models (LLMs). Although these pre-trained components were developed to support multiple languages, audio-language models are trained predominantly on English data, which may limit their usability to only English instructions or English speech inputs. First, this paper examines the performance of existing audio language models in an underserved language using Thai as an example. This paper demonstrates that, despite being built on multilingual backbones, audio language models do not exhibit cross-lingual emergent abilities to low-resource languages. Second, this paper studies data mixture for developing audio language models that are optimized for a target language as well as English. In addition. this paper integrates audio comprehension and speech instruction-following capabilities into a single unified model. Our experiments provide insights into data mixture for enhancing instruction-following capabilities in both a low-resource language and English. Our model, Typhoon-Audio, outperforms existing open-source audio language models by a considerable margin, and it is comparable to state-of-the-art Gemini-1.5-Pro in both English and Thai languages.

Aligning language models (LMs) based on human-annotated preference data is a crucial step in obtaining practical and performant LM-based systems. However, multilingual human preference data are difficult to obtain at scale, making it challenging to extend this framework to diverse languages. In this work, we evaluate a simple approach for zero-shot cross-lingual alignment, where a reward model is trained on preference data in one source language and directly applied to other target languages. On summarization and open-ended dialog generation, we show that this method is consistently successful under comprehensive evaluation settings, including human evaluation: cross-lingually aligned models are preferred by humans over unaligned models on up to >70% of evaluation instances. We moreover find that a different-language reward model sometimes yields better aligned models than a same-language reward model. We also identify best practices when there is no language-specific data for even supervised finetuning, another component in alignment.

Recent advances in automatic quality estimation for machine translation have exclusively focused on written language, leaving the speech modality underexplored. In this work, we formulate the task of quality estimation for speech translation (SpeechQE), construct a benchmark, and evaluate a family of systems based on cascaded and end-to-end architectures. In this process, we introduce a novel end-to-end system leveraging pre-trained text LLM. Results suggest that end-to-end approaches are better suited to estimating the quality of direct speech translation than using quality estimation systems designed for text in cascaded systems. More broadly, we argue that quality estimation of speech translation needs to be studied as a separate problem from that of text, and release our data and models to guide further research in this space.

In Indonesia, local languages play an integral role in the culture. However, the available Indonesian language resources still fall into the category of limited data in the Natural Language Processing (NLP) field. This is become problematic when build NLP model for these languages. To address this gap, we introduce Bhinneka Korpus, a multilingual parallel corpus featuring five Indonesian local languages. Our goal is to enhance access and utilization of these resources, extending their reach within the country. We explained in a detail the dataset collection process and associated challenges. Additionally, we experimented with translation task using the IBM Model 1 due to data constraints. The result showed that the performance of each language already shows good indications for further development. Challenges such as lexical variation, smoothing effects, and cross-linguistic variability are discussed. We intend to evaluate the corpus using advanced NLP techniques for low-resource languages, paving the way for multilingual translation models.

Currently, there is no usable machine translation system for Nko, a language spoken by tens of millions of people across multiple West African countries, which holds significant cultural and educational value. To address this issue, we present a set of tools, resources, and baseline results aimed towards the development of usable machine translation systems for Nko and other languages that do not currently have sufficiently large parallel text corpora available. (1) Friaparallelel: A novel collaborative parallel text curation software that incorporates quality control through copyedit-based workflows. (2) Expansion of the FLoRes-200 and NLLB-Seed corpora with 2,009 and 6,193 high-quality Nko translations in parallel with 204 and 40 other languages. (3) nicolingua-0005: A collection of trilingual and bilingual corpora with 130,850 parallel segments and monolingual corpora containing over 3 million Nko words. (4) Baseline bilingual and multilingual neural machine translation results with the best model scoring 30.83 English-Nko chrF++ on FLoRes-devtest.

Productive interactions between diverse users and language technologies require outputs from the latter to be culturally relevant and sensitive. Prior works have evaluated models' knowledge of cultural norms, values, and artifacts, without considering how this knowledge manifests in downstream applications. In this work, we focus on extrinsic evaluation of cultural competence in two text generation tasks, open-ended question answering and story generation. We quantitatively and qualitatively evaluate model outputs when an explicit cue of culture, specifically nationality, is perturbed in the prompts. Although we find that model outputs do vary when varying nationalities and feature culturally relevant words, we also find weak correlations between text similarity of outputs for different countries and the cultural values of these countries. Finally, we discuss important considerations in designing comprehensive evaluation of cultural competence in user-facing tasks.