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Mar 11

HalluDial: A Large-Scale Benchmark for Automatic Dialogue-Level Hallucination Evaluation

Large Language Models (LLMs) have significantly advanced the field of Natural Language Processing (NLP), achieving remarkable performance across diverse tasks and enabling widespread real-world applications. However, LLMs are prone to hallucination, generating content that either conflicts with established knowledge or is unfaithful to the original sources. Existing hallucination benchmarks primarily focus on sentence- or passage-level hallucination detection, neglecting dialogue-level evaluation, hallucination localization, and rationale provision. They also predominantly target factuality hallucinations while underestimating faithfulness hallucinations, often relying on labor-intensive or non-specialized evaluators. To address these limitations, we propose HalluDial, the first comprehensive large-scale benchmark for automatic dialogue-level hallucination evaluation. HalluDial encompasses both spontaneous and induced hallucination scenarios, covering factuality and faithfulness hallucinations. The benchmark includes 4,094 dialogues with a total of 146,856 samples. Leveraging HalluDial, we conduct a comprehensive meta-evaluation of LLMs' hallucination evaluation capabilities in information-seeking dialogues and introduce a specialized judge language model, HalluJudge. The high data quality of HalluDial enables HalluJudge to achieve superior or competitive performance in hallucination evaluation, facilitating the automatic assessment of dialogue-level hallucinations in LLMs and providing valuable insights into this phenomenon. The dataset and the code are available at https://github.com/FlagOpen/HalluDial.

What if you said that differently?: How Explanation Formats Affect Human Feedback Efficacy and User Perception

Eliciting feedback from end users of NLP models can be beneficial for improving models. However, how should we present model responses to users so they are most amenable to be corrected from user feedback? Further, what properties do users value to understand and trust responses? We answer these questions by analyzing the effect of rationales (or explanations) generated by QA models to support their answers. We specifically consider decomposed QA models that first extract an intermediate rationale based on a context and a question and then use solely this rationale to answer the question. A rationale outlines the approach followed by the model to answer the question. Our work considers various formats of these rationales that vary according to well-defined properties of interest. We sample rationales from language models using few-shot prompting for two datasets, and then perform two user studies. First, we present users with incorrect answers and corresponding rationales in various formats and ask them to provide natural language feedback to revise the rationale. We then measure the effectiveness of this feedback in patching these rationales through in-context learning. The second study evaluates how well different rationale formats enable users to understand and trust model answers, when they are correct. We find that rationale formats significantly affect how easy it is (1) for users to give feedback for rationales, and (2) for models to subsequently execute this feedback. In addition, formats with attributions to the context and in-depth reasoning significantly enhance user-reported understanding and trust of model outputs.

Self-rationalization improves LLM as a fine-grained judge

LLM-as-a-judge models have been used for evaluating both human and AI generated content, specifically by providing scores and rationales. Rationales, in addition to increasing transparency, help models learn to calibrate its judgments. Enhancing a model's rationale can therefore improve its calibration abilities and ultimately the ability to score content. We introduce Self-Rationalization, an iterative process of improving the rationales for the judge models, which consequently improves the score for fine-grained customizable scoring criteria (i.e., likert-scale scoring with arbitrary evaluation criteria). Self-rationalization works by having the model generate multiple judgments with rationales for the same input, curating a preference pair dataset from its own judgements, and iteratively fine-tuning the judge via DPO. Intuitively, this approach allows the judge model to self-improve by learning from its own rationales, leading to better alignment and evaluation accuracy. After just two iterations -- while only relying on examples in the training set -- human evaluation shows that our judge model learns to produce higher quality rationales, with a win rate of 62% on average compared to models just trained via SFT on rationale . This judge model also achieves high scoring accuracy on BigGen Bench and Reward Bench, outperforming even bigger sized models trained using SFT with rationale, self-consistency or best-of-N sampling by 3% to 9%.