Daily Papers

Task-oriented dialogue (TOD) systems are experiencing a revolution driven by Large Language Models (LLMs), yet the evaluation methodologies for these systems remain insufficient for their growing sophistication. While traditional automatic metrics effectively assessed earlier modular systems, they focus solely on the dialogue level and cannot detect critical intermediate errors that can arise during user-agent interactions. In this paper, we introduce TD-EVAL (Turn and Dialogue-level Evaluation), a two-step evaluation framework that unifies fine-grained turn-level analysis with holistic dialogue-level comparisons. At turn level, we evaluate each response along three TOD-specific dimensions: conversation cohesion, backend knowledge consistency, and policy compliance. Meanwhile, we design TOD Agent Arena that uses pairwise comparisons to provide a measure of dialogue-level quality. Through experiments on MultiWOZ 2.4 and {\tau}-Bench, we demonstrate that TD-EVAL effectively identifies the conversational errors that conventional metrics miss. Furthermore, TD-EVAL exhibits better alignment with human judgments than traditional and LLM-based metrics. These findings demonstrate that TD-EVAL introduces a new paradigm for TOD system evaluation, efficiently assessing both turn and system levels with a plug-and-play framework for future research.

The recent advances in reinforcement learning have led to effective methods able to obtain above human-level performances in very complex environments. However, once solved, these environments become less valuable, and new challenges with different or more complex scenarios are needed to support research advances. This work presents DIAMBRA Arena, a new platform for reinforcement learning research and experimentation, featuring a collection of high-quality environments exposing a Python API fully compliant with OpenAI Gym standard. They are episodic tasks with discrete actions and observations composed by raw pixels plus additional numerical values, all supporting both single player and two players mode, allowing to work on standard reinforcement learning, competitive multi-agent, human-agent competition, self-play, human-in-the-loop training and imitation learning. Software capabilities are demonstrated by successfully training multiple deep reinforcement learning agents with proximal policy optimization obtaining human-like behavior. Results confirm the utility of DIAMBRA Arena as a reinforcement learning research tool, providing environments designed to study some of the most challenging topics in the field.