Daily Papers

We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into complex intents that convey complex user goals, combined with finer-grained and thus more challenging slot sets. 2) The ontology is divided into domain-specific and generic (i.e., domain-universal) intent modules that overlap across domains, promoting cross-domain reusability of annotated examples. 3) The dataset design has been inspired by the problems observed in industrial ToD systems, and 4) it has been collected, filtered and carefully annotated by dialogue NLU experts, yielding high-quality annotated data. Finally, we benchmark a series of current state-of-the-art NLU models on NLU++; the results demonstrate the challenging nature of the dataset, especially in low-data regimes, the validity of `intent modularisation', and call for further research on ToD NLU.

Prevailing deep models are single-purpose and overspecialize at individual tasks. However, when being extended to new tasks, they typically forget previously learned skills and learn from scratch. We address this issue by introducing SkillNet-NLU, a general-purpose model that stitches together existing skills to learn new tasks more effectively. The key feature of our approach is that it is sparsely activated guided by predefined skills. Different from traditional dense models that always activate all the model parameters, SkillNet-NLU only activates parts of the model parameters whose skills are relevant to the target task. When learning for a new task, our approach precisely activates required skills and also provides an option to add new skills. We evaluate on natural language understandings tasks and have the following findings. First, with only one model checkpoint, SkillNet-NLU performs better than task-specific fine-tuning and two multi-task learning baselines (i.e., dense model and Mixture-of-Experts model) on six tasks. Second, sparsely activated pre-training further improves the overall performance. Third, SkillNet-NLU significantly outperforms baseline systems when being extended to new tasks.

This paper presents a detailed system description of our entry for the CHiPSAL 2025 shared task, focusing on language detection, hate speech identification, and target detection in Devanagari script languages. We experimented with a combination of large language models and their ensembles, including MuRIL, IndicBERT, and Gemma-2, and leveraged unique techniques like focal loss to address challenges in the natural understanding of Devanagari languages, such as multilingual processing and class imbalance. Our approach achieved competitive results across all tasks: F1 of 0.9980, 0.7652, and 0.6804 for Sub-tasks A, B, and C respectively. This work provides insights into the effectiveness of transformer models in tasks with domain-specific and linguistic challenges, as well as areas for potential improvement in future iterations.

Recent studies indicate that NLU models are prone to rely on shortcut features for prediction, without achieving true language understanding. As a result, these models fail to generalize to real-world out-of-distribution data. In this work, we show that the words in the NLU training set can be modeled as a long-tailed distribution. There are two findings: 1) NLU models have strong preference for features located at the head of the long-tailed distribution, and 2) Shortcut features are picked up during very early few iterations of the model training. These two observations are further employed to formulate a measurement which can quantify the shortcut degree of each training sample. Based on this shortcut measurement, we propose a shortcut mitigation framework LTGR, to suppress the model from making overconfident predictions for samples with large shortcut degree. Experimental results on three NLU benchmarks demonstrate that our long-tailed distribution explanation accurately reflects the shortcut learning behavior of NLU models. Experimental analysis further indicates that LTGR can improve the generalization accuracy on OOD data, while preserving the accuracy on in-distribution data.

This work focuses on two subtasks related to hate speech detection and target identification in Devanagari-scripted languages, specifically Hindi, Marathi, Nepali, Bhojpuri, and Sanskrit. Subtask B involves detecting hate speech in online text, while Subtask C requires identifying the specific targets of hate speech, such as individuals, organizations, or communities. We propose the MultilingualRobertaClass model, a deep neural network built on the pretrained multilingual transformer model ia-multilingual-transliterated-roberta, optimized for classification tasks in multilingual and transliterated contexts. The model leverages contextualized embeddings to handle linguistic diversity, with a classifier head for binary classification. We received 88.40% accuracy in Subtask B and 66.11% accuracy in Subtask C, in the test set.

LLMs have become a go-to solution not just for text generation, but also for natural language understanding (NLU) tasks. Acquiring extensive knowledge through language modeling on web-scale corpora, they excel on English NLU, yet struggle to extend their NLU capabilities to underrepresented languages. In contrast, machine translation models (MT) produce excellent multilingual representations, resulting in strong translation performance even for low-resource languages. MT encoders, however, lack the knowledge necessary for comprehensive NLU that LLMs obtain through language modeling training on immense corpora. In this work, we get the best both worlds by integrating MT encoders directly into LLM backbones via sample-efficient self-distillation. The resulting MT-LLMs preserve the inherent multilingual representational alignment from the MT encoder, allowing lower-resource languages to tap into the rich knowledge embedded in English-centric LLMs. Merging the MT encoder and LLM in a single model, we mitigate the propagation of translation errors and inference overhead of MT decoding inherent to discrete translation-based cross-lingual transfer (e.g., translate-test). Evaluation spanning three prominent NLU tasks and 127 predominantly low-resource languages renders MT-LLMs highly effective in cross-lingual transfer. MT-LLMs substantially and consistently outperform translate-test based on the same MT model, showing that we truly unlock multilingual language understanding for LLMs.

English Natural Language Understanding (NLU) systems have achieved great performances and even outperformed humans on benchmarks like GLUE and SuperGLUE. However, these benchmarks contain only textbook Standard American English (SAE). Other dialects have been largely overlooked in the NLP community. This leads to biased and inequitable NLU systems that serve only a sub-population of speakers. To understand disparities in current models and to facilitate more dialect-competent NLU systems, we introduce the VernAcular Language Understanding Evaluation (VALUE) benchmark, a challenging variant of GLUE that we created with a set of lexical and morphosyntactic transformation rules. In this initial release (V.1), we construct rules for 11 features of African American Vernacular English (AAVE), and we recruit fluent AAVE speakers to validate each feature transformation via linguistic acceptability judgments in a participatory design manner. Experiments show that these new dialectal features can lead to a drop in model performance. To run the transformation code and download both synthetic and gold-standard dialectal GLUE benchmarks, see https://github.com/SALT-NLP/value

The field of natural language processing (NLP) has seen remarkable advancements, thanks to the power of deep learning and foundation models. Language models, and specifically BERT, have been key players in this progress. In this study, we trained and introduced two new BERT models using Persian data. We put our models to the test, comparing them to seven existing models across 14 diverse Persian natural language understanding (NLU) tasks. The results speak for themselves: our larger model outperforms the competition, showing an average improvement of at least +2.8 points. This highlights the effectiveness and potential of our new BERT models for Persian NLU tasks.

The advent of large language models (LLMs) has enabled significant performance gains in the field of natural language processing. However, recent studies have found that LLMs often resort to shortcuts when performing tasks, creating an illusion of enhanced performance while lacking generalizability in their decision rules. This phenomenon introduces challenges in accurately assessing natural language understanding in LLMs. Our paper provides a concise survey of relevant research in this area and puts forth a perspective on the implications of shortcut learning in the evaluation of language models, specifically for NLU tasks. This paper urges more research efforts to be put towards deepening our comprehension of shortcut learning, contributing to the development of more robust language models, and raising the standards of NLU evaluation in real-world scenarios.

Current voice assistants typically use the best hypothesis yielded by their Automatic Speech Recognition (ASR) module as input to their Natural Language Understanding (NLU) module, thereby losing helpful information that might be stored in lower-ranked ASR hypotheses. We explore the change in performance of NLU associated tasks when utilizing five-best ASR hypotheses when compared to status quo for two language datasets, German and Portuguese. To harvest information from the ASR five-best, we leverage extractive summarization and joint extractive-abstractive summarization models for Domain Classification (DC) experiments while using a sequence-to-sequence model with a pointer generator network for Intent Classification (IC) and Named Entity Recognition (NER) multi-task experiments. For the DC full test set, we observe significant improvements of up to 7.2% and 15.5% in micro-averaged F1 scores, for German and Portuguese, respectively. In cases where the best ASR hypothesis was not an exact match to the transcribed utterance (mismatched test set), we see improvements of up to 6.7% and 8.8% micro-averaged F1 scores, for German and Portuguese, respectively. For IC and NER multi-task experiments, when evaluating on the mismatched test set, we see improvements across all domains in German and in 17 out of 19 domains in Portuguese (improvements based on change in SeMER scores). Our results suggest that the use of multiple ASR hypotheses, as opposed to one, can lead to significant performance improvements in the DC task for these non-English datasets. In addition, it could lead to significant improvement in the performance of IC and NER tasks in cases where the ASR model makes mistakes.

In the last five years, there has been a significant focus in Natural Language Processing (NLP) on developing larger Pretrained Language Models (PLMs) and introducing benchmarks such as SuperGLUE and SQuAD to measure their abilities in language understanding, reasoning, and reading comprehension. These PLMs have achieved impressive results on these benchmarks, even surpassing human performance in some cases. This has led to claims of superhuman capabilities and the provocative idea that certain tasks have been solved. In this position paper, we take a critical look at these claims and ask whether PLMs truly have superhuman abilities and what the current benchmarks are really evaluating. We show that these benchmarks have serious limitations affecting the comparison between humans and PLMs and provide recommendations for fairer and more transparent benchmarks.

Many crowdsourced NLP datasets contain systematic gaps and biases that are identified only after data collection is complete. Identifying these issues from early data samples during crowdsourcing should make mitigation more efficient, especially when done iteratively. We take natural language inference as a test case and ask whether it is beneficial to put a linguist `in the loop' during data collection to dynamically identify and address gaps in the data by introducing novel constraints on the task. We directly compare three data collection protocols: (i) a baseline protocol, (ii) a linguist-in-the-loop intervention with iteratively-updated constraints on the task, and (iii) an extension of linguist-in-the-loop that provides direct interaction between linguists and crowdworkers via a chatroom. The datasets collected with linguist involvement are more reliably challenging than baseline, without loss of quality. But we see no evidence that using this data in training leads to better out-of-domain model performance, and the addition of a chat platform has no measurable effect on the resulting dataset. We suggest integrating expert analysis during data collection so that the expert can dynamically address gaps and biases in the dataset.

This paper explores the performance of encoder and decoder language models on multilingual Natural Language Understanding (NLU) tasks, with a broad focus on Germanic languages. Building upon the ScandEval benchmark, which initially was restricted to evaluating encoder models, we extend the evaluation framework to include decoder models. We introduce a method for evaluating decoder models on NLU tasks and apply it to the languages Danish, Swedish, Norwegian, Icelandic, Faroese, German, Dutch, and English. Through a series of experiments and analyses, we address key research questions regarding the comparative performance of encoder and decoder models, the impact of NLU task types, and the variation across language resources. Our findings reveal that decoder models can achieve significantly better NLU performance than encoder models, with nuances observed across different tasks and languages. Additionally, we investigate the correlation between decoders and task performance via a UMAP analysis, shedding light on the unique capabilities of decoder and encoder models. This study contributes to a deeper understanding of language model paradigms in NLU tasks and provides valuable insights for model selection and evaluation in multilingual settings.

Modular deep learning has been proposed for the efficient adaption of pre-trained models to new tasks, domains and languages. In particular, combining language adapters with task adapters has shown potential where no supervised data exists for a language. In this paper, we explore the role of language adapters in zero-shot cross-lingual transfer for natural language understanding (NLU) benchmarks. We study the effect of including a target-language adapter in detailed ablation studies with two multilingual models and three multilingual datasets. Our results show that the effect of target-language adapters is highly inconsistent across tasks, languages and models. Retaining the source-language adapter instead often leads to an equivalent, and sometimes to a better, performance. Removing the language adapter after training has only a weak negative effect, indicating that the language adapters do not have a strong impact on the predictions.

In this article, we use probing to investigate phenomena that occur during fine-tuning and knowledge distillation of a BERT-based natural language understanding (NLU) model. Our ultimate purpose was to use probing to better understand practical production problems and consequently to build better NLU models. We designed experiments to see how fine-tuning changes the linguistic capabilities of BERT, what the optimal size of the fine-tuning dataset is, and what amount of information is contained in a distilled NLU based on a tiny Transformer. The results of the experiments show that the probing paradigm in its current form is not well suited to answer such questions. Structural, Edge and Conditional probes do not take into account how easy it is to decode probed information. Consequently, we conclude that quantification of information decodability is critical for many practical applications of the probing paradigm.

Natural language understanding (NLU) tasks face a non-trivial amount of ambiguous samples where veracity of their labels is debatable among annotators. NLU models should thus account for such ambiguity, but they approximate the human opinion distributions quite poorly and tend to produce over-confident predictions. To address this problem, we must consider how to exactly capture the degree of relationship between each sample and its candidate classes. In this work, we propose a novel method with deep model compression and show how such relationship can be accounted for. We see that more reasonably represented relationships can be discovered in the lower layers and that validation accuracies are converging at these layers, which naturally leads to layer pruning. We also see that distilling the relationship knowledge from a lower layer helps models produce better distribution. Experimental results demonstrate that our method makes substantial improvement on quantifying ambiguity without gold distribution labels. As positive side-effects, our method is found to reduce the model size significantly and improve latency, both attractive aspects of NLU products.

Conversational NLU providers often need to scale to thousands of intent-classification models where new customers often face the cold-start problem. Scaling to so many customers puts a constraint on storage space as well. In this paper, we explore four different zero and few-shot intent classification approaches with this low-resource constraint: 1) domain adaptation, 2) data augmentation, 3) zero-shot intent classification using descriptions large language models (LLMs), and 4) parameter-efficient fine-tuning of instruction-finetuned language models. Our results show that all these approaches are effective to different degrees in low-resource settings. Parameter-efficient fine-tuning using T-few recipe (Liu et al., 2022) on Flan-T5 (Chang et al., 2022) yields the best performance even with just one sample per intent. We also show that the zero-shot method of prompting LLMs using intent descriptions