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Sep 4

WixQA: A Multi-Dataset Benchmark for Enterprise Retrieval-Augmented Generation

Retrieval-Augmented Generation (RAG) is a cornerstone of modern question answering (QA) systems, enabling grounded answers based on external knowledge. Although recent progress has been driven by open-domain datasets, enterprise QA systems need datasets that mirror the concrete, domain-specific issues users raise in day-to-day support scenarios. Critically, evaluating end-to-end RAG systems requires benchmarks comprising not only question--answer pairs but also the specific knowledge base (KB) snapshot from which answers were derived. To address this need, we introduce WixQA, a benchmark suite featuring QA datasets precisely grounded in the released KB corpus, enabling holistic evaluation of retrieval and generation components. WixQA includes three distinct QA datasets derived from Wix.com customer support interactions and grounded in a snapshot of the public Wix Help Center KB: (i) WixQA-ExpertWritten, 200 real user queries with expert-authored, multi-step answers; (ii) WixQA-Simulated, 200 expert-validated QA pairs distilled from user dialogues; and (iii) WixQA-Synthetic, 6,222 LLM-generated QA pairs, with one pair systematically derived from each article in the knowledge base. We release the KB snapshot alongside the datasets under MIT license and provide comprehensive baseline results, forming a unique benchmark for evaluating enterprise RAG systems in realistic enterprise environments.

LCFO: Long Context and Long Form Output Dataset and Benchmarking

This paper presents the Long Context and Form Output (LCFO) benchmark, a novel evaluation framework for assessing gradual summarization and summary expansion capabilities across diverse domains. LCFO consists of long input documents (5k words average length), each of which comes with three summaries of different lengths (20%, 10%, and 5% of the input text), as well as approximately 15 questions and answers (QA) related to the input content. Notably, LCFO also provides alignments between specific QA pairs and corresponding summaries in 7 domains. The primary motivation behind providing summaries of different lengths is to establish a controllable framework for generating long texts from shorter inputs, i.e. summary expansion. To establish an evaluation metric framework for summarization and summary expansion, we provide human evaluation scores for human-generated outputs, as well as results from various state-of-the-art large language models (LLMs). GPT-4o-mini achieves best human scores among automatic systems in both summarization and summary expansion tasks (~ +10% and +20%, respectively). It even surpasses human output quality in the case of short summaries (~ +7%). Overall automatic metrics achieve low correlations with human evaluation scores (~ 0.4) but moderate correlation on specific evaluation aspects such as fluency and attribution (~ 0.6). The LCFO benchmark offers a standardized platform for evaluating summarization and summary expansion performance, as well as corresponding automatic metrics, thereby providing an important evaluation framework to advance generative AI.

TableVQA-Bench: A Visual Question Answering Benchmark on Multiple Table Domains

In this paper, we establish a benchmark for table visual question answering, referred to as the TableVQA-Bench, derived from pre-existing table question-answering (QA) and table structure recognition datasets. It is important to note that existing datasets have not incorporated images or QA pairs, which are two crucial components of TableVQA. As such, the primary objective of this paper is to obtain these necessary components. Specifically, images are sourced either through the application of a stylesheet or by employing the proposed table rendering system. QA pairs are generated by exploiting the large language model (LLM) where the input is a text-formatted table. Ultimately, the completed TableVQA-Bench comprises 1,500 QA pairs. We comprehensively compare the performance of various multi-modal large language models (MLLMs) on TableVQA-Bench. GPT-4V achieves the highest accuracy among commercial and open-sourced MLLMs from our experiments. Moreover, we discover that the number of vision queries plays a significant role in TableVQA performance. To further analyze the capabilities of MLLMs in comparison to their LLM backbones, we investigate by presenting image-formatted tables to MLLMs and text-formatted tables to LLMs, respectively. Our findings suggest that processing visual inputs is more challenging than text inputs, as evidenced by the lower performance of MLLMs, despite generally requiring higher computational costs than LLMs. The proposed TableVQA-Bench and evaluation codes are available at https://github.com/naver-ai/tablevqabench{https://github.com/naver-ai/tablevqabench}.