Daily Papers

We introduce Affective Visual Dialog, an emotion explanation and reasoning task as a testbed for research on understanding the formation of emotions in visually grounded conversations. The task involves three skills: (1) Dialog-based Question Answering (2) Dialog-based Emotion Prediction and (3) Affective emotion explanation generation based on the dialog. Our key contribution is the collection of a large-scale dataset, dubbed AffectVisDial, consisting of 50K 10-turn visually grounded dialogs as well as concluding emotion attributions and dialog-informed textual emotion explanations, resulting in a total of 27,180 working hours. We explain our design decisions in collecting the dataset and introduce the questioner and answerer tasks that are associated with the participants in the conversation. We train and demonstrate solid Affective Visual Dialog baselines adapted from state-of-the-art models. Remarkably, the responses generated by our models show promising emotional reasoning abilities in response to visually grounded conversations. Our project page is available at https://affective-visual-dialog.github.io.

Movie story analysis requires understanding characters' emotions and mental states. Towards this goal, we formulate emotion understanding as predicting a diverse and multi-label set of emotions at the level of a movie scene and for each character. We propose EmoTx, a multimodal Transformer-based architecture that ingests videos, multiple characters, and dialog utterances to make joint predictions. By leveraging annotations from the MovieGraphs dataset, we aim to predict classic emotions (e.g. happy, angry) and other mental states (e.g. honest, helpful). We conduct experiments on the most frequently occurring 10 and 25 labels, and a mapping that clusters 181 labels to 26. Ablation studies and comparison against adapted state-of-the-art emotion recognition approaches shows the effectiveness of EmoTx. Analyzing EmoTx's self-attention scores reveals that expressive emotions often look at character tokens while other mental states rely on video and dialog cues.

To provide consistent emotional interaction with users, dialog systems should be capable to automatically select appropriate emotions for responses like humans. However, most existing works focus on rendering specified emotions in responses or empathetically respond to the emotion of users, yet the individual difference in emotion expression is overlooked. This may lead to inconsistent emotional expressions and disinterest users. To tackle this issue, we propose to equip the dialog system with personality and enable it to automatically select emotions in responses by simulating the emotion transition of humans in conversation. In detail, the emotion of the dialog system is transitioned from its preceding emotion in context. The transition is triggered by the preceding dialog context and affected by the specified personality trait. To achieve this, we first model the emotion transition in the dialog system as the variation between the preceding emotion and the response emotion in the Valence-Arousal-Dominance (VAD) emotion space. Then, we design neural networks to encode the preceding dialog context and the specified personality traits to compose the variation. Finally, the emotion for response is selected from the sum of the preceding emotion and the variation. We construct a dialog dataset with emotion and personality labels and conduct emotion prediction tasks for evaluation. Experimental results validate the effectiveness of the personality-affected emotion transition.

Emotion recognition in conversations is a challenging task that has recently gained popularity due to its potential applications. Until now, however, a large-scale multimodal multi-party emotional conversational database containing more than two speakers per dialogue was missing. Thus, we propose the Multimodal EmotionLines Dataset (MELD), an extension and enhancement of EmotionLines. MELD contains about 13,000 utterances from 1,433 dialogues from the TV-series Friends. Each utterance is annotated with emotion and sentiment labels, and encompasses audio, visual and textual modalities. We propose several strong multimodal baselines and show the importance of contextual and multimodal information for emotion recognition in conversations. The full dataset is available for use at http:// affective-meld.github.io.

Emotional support is a crucial skill for many real-world scenarios, including caring for the elderly, mental health support, and customer service chats. This paper presents a novel task of empathetic dialog generation with positive emotion elicitation to promote users' positive emotions, similar to that of emotional support between humans. In this task, the agent conducts empathetic responses along with the target of eliciting the user's positive emotions in the multi-turn dialog. To facilitate the study of this task, we collect a large-scale emotional dialog dataset with positive emotion elicitation, called PosEmoDial (about 820k dialogs, 3M utterances). In these dialogs, the agent tries to guide the user from any possible initial emotional state, e.g., sadness, to a positive emotional state. Then we present a positive-emotion-guided dialog generation model with a novel loss function design. This loss function encourages the dialog model to not only elicit positive emotions from users but also ensure smooth emotional transitions along with the whole dialog. Finally, we establish benchmark results on PosEmoDial, and we will release this dataset and related source code to facilitate future studies.

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a conversation, this is a significant challenge for AI systems due to the paucity of suitable publicly-available datasets for training and evaluation. This work proposes a new benchmark for empathetic dialogue generation and EmpatheticDialogues, a novel dataset of 25k conversations grounded in emotional situations. Our experiments indicate that dialogue models that use our dataset are perceived to be more empathetic by human evaluators, compared to models merely trained on large-scale Internet conversation data. We also present empirical comparisons of dialogue model adaptations for empathetic responding, leveraging existing models or datasets without requiring lengthy re-training of the full model.

The development of emotion recognition in dialogue (ERC) has been consistently hindered by the complexity of pipeline designs, leading to ERC models that often overfit to specific datasets and dialogue patterns. In this study, we propose a novel approach, namely InstructERC, to reformulates the ERC task from a discriminative framework to a generative framework based on Large Language Models (LLMs) . InstructERC has two significant contributions: Firstly, InstructERC introduces a simple yet effective retrieval template module, which helps the model explicitly integrate multi-granularity dialogue supervision information by concatenating the historical dialog content, label statement, and emotional domain demonstrations with high semantic similarity. Furthermore, we introduce two additional emotion alignment tasks, namely speaker identification and emotion prediction tasks, to implicitly model the dialogue role relationships and future emotional tendencies in conversations. Our LLM-based plug-and-play plugin framework significantly outperforms all previous models and achieves comprehensive SOTA on three commonly used ERC datasets. Extensive analysis of parameter-efficient and data-scaling experiments provide empirical guidance for applying InstructERC in practical scenarios. Our code will be released after blind review.

A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly focus on detecting and utilizing the user's emotion for generating empathetic responses. However, since empathy includes both aspects of affection and cognition, we argue that in addition to identifying the user's emotion, cognitive understanding of the user's situation should also be considered. To this end, we propose a novel approach for empathetic response generation, which leverages commonsense to draw more information about the user's situation and uses this additional information to further enhance the empathy expression in generated responses. We evaluate our approach on EmpatheticDialogues, which is a widely-used benchmark dataset for empathetic response generation. Empirical results demonstrate that our approach outperforms the baseline models in both automatic and human evaluations and can generate more informative and empathetic responses.

Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in each dialogue only based on their textual content. Dialogues in EmotionLines are collected from Friends TV scripts and private Facebook messenger dialogues. Then one of seven emotions, six Ekman's basic emotions plus the neutral emotion, is labeled on each utterance by 5 Amazon MTurkers. A total of 29,245 utterances from 2,000 dialogues are labeled in EmotionLines. We also provide several strong baselines for emotion detection models on EmotionLines in this paper.

Crowd-sourcing is commonly adopted for dialog data collection. However, it is highly costly and time-consuming, and the collected data is limited in scale and topic coverage. In this paper, aiming to generate emotional support conversations, we propose exploiting large-scale pre-trained language models for data augmentation, and provide key findings in our pilot exploration. Our adopted approach leverages the 6B-parameter GPT-J model and utilizes publicly available dialog posts to trigger conversations on various topics. Then we construct AugESC, a machine-augmented dataset for emotional support conversation. It is two orders of magnitude larger than the original ESConv dataset in scale, covers more diverse topics, and is shown to be of high quality by human evaluation. Lastly, we demonstrate with interactive evaluation that AugESC can further enhance dialog models tuned on ESConv to handle various conversation topics and to provide significantly more effective emotional support.

The success of task-oriented and document-grounded dialogue systems depends on users accepting and enjoying using them. To achieve this, recently published work in the field of Human-Computer Interaction suggests that the combination of considering demographic information, user emotions and learning from the implicit feedback in their utterances, is particularly important. However, these findings have not yet been transferred to the field of Natural Language Processing, where these data are primarily studied separately. Accordingly, no sufficiently annotated dataset is available. To address this gap, we introduce FEDI, the first English dialogue dataset for task-oriented document-grounded dialogues annotated with demographic information, user emotions and implicit feedback. Our experiments with FLAN-T5, GPT-2 and LLaMA-2 show that these data have the potential to improve task completion and the factual consistency of the generated responses and user acceptance.

The objective of this paper is to predict (A) whether a sentence in a written text expresses an emotion, (B) the mode(s) in which it is expressed, (C) whether it is basic or complex, and (D) its emotional category. One of our major contributions, through a dataset and a model, is to integrate the fact that an emotion can be expressed in different modes: from a direct mode, essentially lexicalized, to a more indirect mode, where emotions will only be suggested, a mode that NLP approaches generally don't take into account. Another originality is that the scope is on written texts, as opposed usual work focusing on conversational (often multi-modal) data. In this context, modes of expression are seen as a factor towards the automatic analysis of complexity in texts. Experiments on French texts show acceptable results compared to the human annotators' agreement, and outperforming results compared to using a large language model with in-context learning (i.e. no fine-tuning).

Empathetic response generation is a desirable aspect of conversational agents, crucial for facilitating engaging and emotionally intelligent multi-turn conversations between humans and machines. Leveraging large language models for this task has shown promising results, yet challenges persist in ensuring both the empathetic quality of the responses and retention of the generalization performance of the models. We propose a novel approach where we construct theory-driven preference datasets based on emotion grounding and use them to align LLMs with preference optimization algorithms to address these challenges. To evaluate empathetic response generation, we employ the EmpatheticDialogues dataset, assessing empathy with the diff-Epitome and BERTscore metrics and with multi-dimensional human evaluation. Additionally, we measure diversity and emotional valence using feature-based methods. We also evaluate the impact of training on the generalization performance using the MMLU benchmark and tasks from the Open LLM Leaderboard. The results show that LLMs can be aligned for empathetic response generation by preference optimization while retaining their general performance and that emotion grounding can guide preference dataset creation. We make all datasets, source code, and models publicly available. https://github.com/justtherightsize/empo

This paper introduces TinyEmo, a family of small multi-modal language models for emotional reasoning and classification. Our approach features: (1) a synthetic emotional instruct dataset for both pre-training and fine-tuning stages, (2) a Metric Projector that delegates classification from the language model allowing for more efficient training and inference, (3) a multi-modal large language model (MM-LLM) for emotional reasoning, and (4) a semi-automated framework for bias detection. TinyEmo is able to perform emotion classification and emotional reasoning, all while using substantially fewer parameters than comparable models. This efficiency allows us to freely incorporate more diverse emotional datasets, enabling strong performance on classification tasks, with our smallest model (700M parameters) outperforming larger state-of-the-art models based on general-purpose MM-LLMs with over 7B parameters. Additionally, the Metric Projector allows for interpretability and indirect bias detection in large models without additional training, offering an approach to understand and improve AI systems. We release code, models, and dataset at https://github.com/ggcr/TinyEmo

This paper describes the architecture of our system developed for Task 3 of SemEval-2024: Multimodal Emotion-Cause Analysis in Conversations. Our project targets the challenges of subtask 2, dedicated to Multimodal Emotion-Cause Pair Extraction with Emotion Category (MECPE-Cat), and constructs a dual-component system tailored to the unique challenges of this task. We divide the task into two subtasks: emotion recognition in conversation (ERC) and emotion-cause pair extraction (ECPE). To address these subtasks, we capitalize on the abilities of Large Language Models (LLMs), which have consistently demonstrated state-of-the-art performance across various natural language processing tasks and domains. Most importantly, we design an approach of emotion-cause-aware instruction-tuning for LLMs, to enhance the perception of the emotions with their corresponding causal rationales. Our method enables us to adeptly navigate the complexities of MECPE-Cat, achieving a weighted average 34.71% F1 score of the task, and securing the 2nd rank on the leaderboard. The code and metadata to reproduce our experiments are all made publicly available.

Emotion plays a crucial role in human conversation. This paper underscores the significance of considering emotion in speech translation. We present the MELD-ST dataset for the emotion-aware speech translation task, comprising English-to-Japanese and English-to-German language pairs. Each language pair includes about 10,000 utterances annotated with emotion labels from the MELD dataset. Baseline experiments using the SeamlessM4T model on the dataset indicate that fine-tuning with emotion labels can enhance translation performance in some settings, highlighting the need for further research in emotion-aware speech translation systems.

Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional Chatting Machine (ECM) that can generate appropriate responses not only in content (relevant and grammatical) but also in emotion (emotionally consistent). To the best of our knowledge, this is the first work that addresses the emotion factor in large-scale conversation generation. ECM addresses the factor using three new mechanisms that respectively (1) models the high-level abstraction of emotion expressions by embedding emotion categories, (2) captures the change of implicit internal emotion states, and (3) uses explicit emotion expressions with an external emotion vocabulary. Experiments show that the proposed model can generate responses appropriate not only in content but also in emotion.

We often verbally express emotions in a multifaceted manner, they may vary in their intensities and may be expressed not just as a single but as a mixture of emotions. This wide spectrum of emotions is well-studied in the structural model of emotions, which represents variety of emotions as derivative products of primary emotions with varying degrees of intensity. In this paper, we propose an emotional text-to-speech design to simulate a wider spectrum of emotions grounded on the structural model. Our proposed design, Daisy-TTS, incorporates a prosody encoder to learn emotionally-separable prosody embedding as a proxy for emotion. This emotion representation allows the model to simulate: (1) Primary emotions, as learned from the training samples, (2) Secondary emotions, as a mixture of primary emotions, (3) Intensity-level, by scaling the emotion embedding, and (4) Emotions polarity, by negating the emotion embedding. Through a series of perceptual evaluations, Daisy-TTS demonstrated overall higher emotional speech naturalness and emotion perceiveability compared to the baseline.

Empathy is a complex cognitive ability based on the reasoning of others' affective states. In order to better understand others and express stronger empathy in dialogues, we argue that two issues must be tackled at the same time: (i) identifying which word is the cause for the other's emotion from his or her utterance and (ii) reflecting those specific words in the response generation. However, previous approaches for recognizing emotion cause words in text require sub-utterance level annotations, which can be demanding. Taking inspiration from social cognition, we leverage a generative estimator to infer emotion cause words from utterances with no word-level label. Also, we introduce a novel method based on pragmatics to make dialogue models focus on targeted words in the input during generation. Our method is applicable to any dialogue models with no additional training on the fly. We show our approach improves multiple best-performing dialogue agents on generating more focused empathetic responses in terms of both automatic and human evaluation.

This paper presents a detailed system description of our entry for the WASSA 2024 Task 2, focused on cross-lingual emotion detection. We utilized a combination of large language models (LLMs) and their ensembles to effectively understand and categorize emotions across different languages. Our approach not only outperformed other submissions with a large margin, but also demonstrated the strength of integrating multiple models to enhance performance. Additionally, We conducted a thorough comparison of the benefits and limitations of each model used. An error analysis is included along with suggested areas for future improvement. This paper aims to offer a clear and comprehensive understanding of advanced techniques in emotion detection, making it accessible even to those new to the field.

We introduce a new dataset for multi-class emotion analysis from long-form narratives in English. The Dataset for Emotions of Narrative Sequences (DENS) was collected from both classic literature available on Project Gutenberg and modern online narratives available on Wattpad, annotated using Amazon Mechanical Turk. A number of statistics and baseline benchmarks are provided for the dataset. Of the tested techniques, we find that the fine-tuning of a pre-trained BERT model achieves the best results, with an average micro-F1 score of 60.4%. Our results show that the dataset provides a novel opportunity in emotion analysis that requires moving beyond existing sentence-level techniques.

Empathetic response generation is increasingly significant in AI, necessitating nuanced emotional and cognitive understanding coupled with articulate response expression. Current large language models (LLMs) excel in response expression; however, they lack the ability to deeply understand emotional and cognitive nuances, particularly in pinpointing fine-grained emotions and their triggers. Conversely, small-scale empathetic models (SEMs) offer strength in fine-grained emotion detection and detailed emotion cause identification. To harness the complementary strengths of both LLMs and SEMs, we introduce a Hybrid Empathetic Framework (HEF). HEF regards SEMs as flexible plugins to improve LLM's nuanced emotional and cognitive understanding. Regarding emotional understanding, HEF implements a two-stage emotion prediction strategy, encouraging LLMs to prioritize primary emotions emphasized by SEMs, followed by other categories, substantially alleviates the difficulties for LLMs in fine-grained emotion detection. Regarding cognitive understanding, HEF employs an emotion cause perception strategy, prompting LLMs to focus on crucial emotion-eliciting words identified by SEMs, thus boosting LLMs' capabilities in identifying emotion causes. This collaborative approach enables LLMs to discern emotions more precisely and formulate empathetic responses. We validate HEF on the Empathetic-Dialogue dataset, and the findings indicate that our framework enhances the refined understanding of LLMs and their ability to convey empathetic responses.

Multimodal emotion recognition is an active research topic in artificial intelligence. Its primary objective is to integrate multi-modalities (such as acoustic, visual, and lexical clues) to identify human emotional states. Current works generally assume accurate emotion labels for benchmark datasets and focus on developing more effective architectures. But due to the inherent subjectivity of emotions, existing datasets often lack high annotation consistency, resulting in potentially inaccurate labels. Consequently, models built on these datasets may struggle to meet the demands of practical applications. To address this issue, it is crucial to enhance the reliability of emotion annotations. In this paper, we propose a novel task called ``Explainable Multimodal Emotion Reasoning (EMER)''. In contrast to previous works that primarily focus on predicting emotions, EMER takes a step further by providing explanations for these predictions. The prediction is considered correct as long as the reasoning process behind the predicted emotion is plausible. This paper presents our initial efforts on EMER, where we introduce a benchmark dataset, establish baseline models, and define evaluation metrics. Meanwhile, we observe the necessity of integrating multi-faceted capabilities to deal with EMER. Therefore, we propose the first multimodal large language model (LLM) in affective computing, called AffectGPT. We aim to tackle the long-standing challenge of label ambiguity and chart a path toward more reliable techniques. Furthermore, EMER offers an opportunity to evaluate the audio-video-text understanding capabilities of recent multimodal LLM. To facilitate further research, we make the code and data available at: https://github.com/zeroQiaoba/AffectGPT.

Modern day conversational agents are trained to emulate the manner in which humans communicate. To emotionally bond with the user, these virtual agents need to be aware of the affective state of the user. Transformers are the recent state of the art in sequence-to-sequence learning that involves training an encoder-decoder model with word embeddings from utterance-response pairs. We propose an emotion-aware transformer encoder for capturing the emotional quotient in the user utterance in order to generate human-like empathetic responses. The contributions of our paper are as follows: 1) An emotion detector module trained on the input utterances determines the affective state of the user in the initial phase 2) A novel transformer encoder is proposed that adds and normalizes the word embedding with emotion embedding thereby integrating the semantic and affective aspects of the input utterance 3) The encoder and decoder stacks belong to the Transformer-XL architecture which is the recent state of the art in language modeling. Experimentation on the benchmark Facebook AI empathetic dialogue dataset confirms the efficacy of our model from the higher BLEU-4 scores achieved for the generated responses as compared to existing methods. Emotionally intelligent virtual agents are now a reality and inclusion of affect as a modality in all human-machine interfaces is foreseen in the immediate future.

We address the problem of recognizing emotion cause in conversations, define two novel sub-tasks of this problem, and provide a corresponding dialogue-level dataset, along with strong Transformer-based baselines. The dataset is available at https://github.com/declare-lab/RECCON. Introduction: Recognizing the cause behind emotions in text is a fundamental yet under-explored area of research in NLP. Advances in this area hold the potential to improve interpretability and performance in affect-based models. Identifying emotion causes at the utterance level in conversations is particularly challenging due to the intermingling dynamics among the interlocutors. Method: We introduce the task of Recognizing Emotion Cause in CONversations with an accompanying dataset named RECCON, containing over 1,000 dialogues and 10,000 utterance cause-effect pairs. Furthermore, we define different cause types based on the source of the causes, and establish strong Transformer-based baselines to address two different sub-tasks on this dataset: causal span extraction and causal emotion entailment. Result: Our Transformer-based baselines, which leverage contextual pre-trained embeddings, such as RoBERTa, outperform the state-of-the-art emotion cause extraction approaches Conclusion: We introduce a new task highly relevant for (explainable) emotion-aware artificial intelligence: recognizing emotion cause in conversations, provide a new highly challenging publicly available dialogue-level dataset for this task, and give strong baseline results on this dataset.

As the use of interactive machines grow, the task of Emotion Recognition in Conversation (ERC) became more important. If the machine-generated sentences reflect emotion, more human-like sympathetic conversations are possible. Since emotion recognition in conversation is inaccurate if the previous utterances are not taken into account, many studies reflect the dialogue context to improve the performances. Many recent approaches show performance improvement by combining knowledge into modules learned from external structured data. However, structured data is difficult to access in non-English languages, making it difficult to extend to other languages. Therefore, we extract the pre-trained memory using the pre-trained language model as an extractor of external knowledge. We introduce CoMPM, which combines the speaker's pre-trained memory with the context model, and find that the pre-trained memory significantly improves the performance of the context model. CoMPM achieves the first or second performance on all data and is state-of-the-art among systems that do not leverage structured data. In addition, our method shows that it can be extended to other languages because structured knowledge is not required, unlike previous methods. Our code is available on github (https://github.com/rungjoo/CoMPM).

Recent developments in generative AI have shone a spotlight on high-performance synthetic text generation technologies. The now wide availability and ease of use of such models highlights the urgent need to provide equally powerful technologies capable of identifying synthetic text. With this in mind, we draw inspiration from psychological studies which suggest that people can be driven by emotion and encode emotion in the text they compose. We hypothesize that pretrained language models (PLMs) have an affective deficit because they lack such an emotional driver when generating text and consequently may generate synthetic text which has affective incoherence i.e. lacking the kind of emotional coherence present in human-authored text. We subsequently develop an emotionally aware detector by fine-tuning a PLM on emotion. Experiment results indicate that our emotionally-aware detector achieves improvements across a range of synthetic text generators, various sized models, datasets, and domains. Finally, we compare our emotionally-aware synthetic text detector to ChatGPT in the task of identification of its own output and show substantial gains, reinforcing the potential of emotion as a signal to identify synthetic text. Code, models, and datasets are available at https: //github.com/alanagiasi/emoPLMsynth

Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to effectively provide support. However, due to the lack of a well-designed task and corpora of effective emotional support conversations, research on building emotional support into dialog systems remains untouched. In this paper, we define the Emotional Support Conversation (ESC) task and propose an ESC Framework, which is grounded on the Helping Skills Theory. We construct an Emotion Support Conversation dataset (ESConv) with rich annotation (especially support strategy) in a help-seeker and supporter mode. To ensure a corpus of high-quality conversations that provide examples of effective emotional support, we take extensive effort to design training tutorials for supporters and several mechanisms for quality control during data collection. Finally, we evaluate state-of-the-art dialog models with respect to the ability to provide emotional support. Our results show the importance of support strategies in providing effective emotional support and the utility of ESConv in training more emotional support systems.

A significant barrier to progress in data-driven approaches to building dialog systems is the lack of high quality, goal-oriented conversational data. To help satisfy this elementary requirement, we introduce the initial release of the Taskmaster-1 dataset which includes 13,215 task-based dialogs comprising six domains. Two procedures were used to create this collection, each with unique advantages. The first involves a two-person, spoken "Wizard of Oz" (WOz) approach in which trained agents and crowdsourced workers interact to complete the task while the second is "self-dialog" in which crowdsourced workers write the entire dialog themselves. We do not restrict the workers to detailed scripts or to a small knowledge base and hence we observe that our dataset contains more realistic and diverse conversations in comparison to existing datasets. We offer several baseline models including state of the art neural seq2seq architectures with benchmark performance as well as qualitative human evaluations. Dialogs are labeled with API calls and arguments, a simple and cost effective approach which avoids the requirement of complex annotation schema. The layer of abstraction between the dialog model and the service provider API allows for a given model to interact with multiple services that provide similar functionally. Finally, the dataset will evoke interest in written vs. spoken language, discourse patterns, error handling and other linguistic phenomena related to dialog system research, development and design.

The lack of meaningful automatic evaluation metrics for dialog has impeded open-domain dialog research. Standard language generation metrics have been shown to be ineffective for evaluating dialog models. To this end, this paper presents USR, an UnSupervised and Reference-free evaluation metric for dialog. USR is a reference-free metric that trains unsupervised models to measure several desirable qualities of dialog. USR is shown to strongly correlate with human judgment on both Topical-Chat (turn-level: 0.42, system-level: 1.0) and PersonaChat (turn-level: 0.48 and system-level: 1.0). USR additionally produces interpretable measures for several desirable properties of dialog.

In this paper, we introduce a novel Face-to-Face spoken dialogue model. It processes audio-visual speech from user input and generates audio-visual speech as the response, marking the initial step towards creating an avatar chatbot system without relying on intermediate text. To this end, we newly introduce MultiDialog, the first large-scale multimodal (i.e., audio and visual) spoken dialogue corpus containing 340 hours of approximately 9,000 dialogues, recorded based on the open domain dialogue dataset, TopicalChat. The MultiDialog contains parallel audio-visual recordings of conversation partners acting according to the given script with emotion annotations, which we expect to open up research opportunities in multimodal synthesis. Our Face-to-Face spoken dialogue model incorporates a textually pretrained large language model and adapts it into the audio-visual spoken dialogue domain by incorporating speech-text joint pretraining. Through extensive experiments, we validate the effectiveness of our model in facilitating a face-to-face conversation. Demo and data are available at https://multidialog.github.io and https://huggingface.co/datasets/IVLLab/MultiDialog, respectively.

This paper focuses on the EmoWoz dataset, an extension of MultiWOZ that provides emotion labels for the dialogues. MultiWOZ was partitioned initially for another purpose, resulting in a distributional shift when considering the new purpose of emotion recognition. The emotion tags in EmoWoz are highly imbalanced and unevenly distributed across the partitions, which causes sub-optimal performance and poor comparison of models. We propose a stratified sampling scheme based on emotion tags to address this issue, improve the dataset's distribution, and reduce dataset shift. We also introduce a special technique to handle conversation (sequential) data with many emotional tags. Using our proposed sampling method, models built upon EmoWoz can perform better, making it a more reliable resource for training conversational agents with emotional intelligence. We recommend that future researchers use this new partitioning to ensure consistent and accurate performance evaluations.

Emotion Recognition in Conversation (ERC) has attracted growing attention in recent years as a result of the advancement and implementation of human-computer interface technologies. However, previous approaches to modeling global and local context dependencies lost the diversity of dependency information and do not take the context dependency into account at the classification level. In this paper, we propose a novel approach to dependency modeling driven by Emotional Inertia and Contagion (EmotionIC) for conversational emotion recognition at the feature extraction and classification levels. At the feature extraction level, our designed Identity Masked Multi-head Attention (IM-MHA) captures the identity-based long-distant context in the dialogue to contain the diverse influence of different participants and construct the global emotional atmosphere, while the devised Dialogue-based Gate Recurrent Unit (DialogGRU) that aggregates the emotional tendencies of dyadic dialogue is applied to refine the contextual features with inter- and intra-speaker dependencies. At the classification level, by introducing skip connections in Conditional Random Field (CRF), we elaborate the Skip-chain CRF (SkipCRF) to capture the high-order dependencies within and between speakers, and to emulate the emotional flow of distant participants. Experimental results show that our method can significantly outperform the state-of-the-art models on four benchmark datasets. The ablation studies confirm that our modules can effectively model emotional inertia and contagion.

Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support. As previous studies have demonstrated that seekers' persona is an important factor for effective support, we investigate whether there are benefits to modeling such information in dialogue models for support. In this paper, our empirical analysis verifies that persona has an important impact on emotional support. Therefore, we propose a framework for dynamically inferring and modeling seekers' persona. We first train a model for inferring the seeker's persona from the conversation history. Accordingly, we propose PAL, a model that leverages persona information and, in conjunction with our strategy-based controllable generation method, provides personalized emotional support. Automatic and manual evaluations demonstrate that PAL achieves state-of-the-art results, outperforming the baselines on the studied benchmark. Our code and data are publicly available at https://github.com/chengjl19/PAL.

Many frameworks for emotional text-to-speech (E-TTS) rely on human-annotated emotion labels that are often inaccurate and difficult to obtain. Learning emotional prosody implicitly presents a tough challenge due to the subjective nature of emotions. In this study, we propose a novel approach that leverages text awareness to acquire emotional styles without the need for explicit emotion labels or text prompts. We present TEMOTTS, a two-stage framework for E-TTS that is trained without emotion labels and is capable of inference without auxiliary inputs. Our proposed method performs knowledge transfer between the linguistic space learned by BERT and the emotional style space constructed by global style tokens. Our experimental results demonstrate the effectiveness of our proposed framework, showcasing improvements in emotional accuracy and naturalness. This is one of the first studies to leverage the emotional correlation between spoken content and expressive delivery for emotional TTS.

Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial methodologies face challenges in effectively appraising the emotional support capability. These metrics exhibit a low correlation with human judgments. Concurrently, manual evaluation methods extremely will cause high costs. To solve these problems, we propose a novel model FEEL (Framework for Evaluating Emotional Support Capability with Large Lan-guage Models), employing Large Language Models (LLMs) as evaluators to assess emotional support capabilities. The model meticulously considers various evaluative aspects of ESC to apply a more comprehensive and accurate evaluation method for ESC. Additionally, it employs a probability distribution approach for a more stable result and integrates an ensemble learning strategy, leveraging multiple LLMs with assigned weights to enhance evaluation accuracy. To appraise the performance of FEEL, we conduct extensive experiments on existing ESC model dialogues. Experimental results demonstrate our model exhibits a substantial enhancement in alignment with human evaluations compared to the baselines. Our source code is available at https://github.com/Ansisy/FEEL.

Technological advancements in web platforms allow people to express and share emotions towards textual write-ups written and shared by others. This brings about different interesting domains for analysis; emotion expressed by the writer and emotion elicited from the readers. In this paper, we propose a novel approach for Readers' Emotion Detection from short-text documents using a deep learning model called REDAffectiveLM. Within state-of-the-art NLP tasks, it is well understood that utilizing context-specific representations from transformer-based pre-trained language models helps achieve improved performance. Within this affective computing task, we explore how incorporating affective information can further enhance performance. Towards this, we leverage context-specific and affect enriched representations by using a transformer-based pre-trained language model in tandem with affect enriched Bi-LSTM+Attention. For empirical evaluation, we procure a new dataset REN-20k, besides using RENh-4k and SemEval-2007. We evaluate the performance of our REDAffectiveLM rigorously across these datasets, against a vast set of state-of-the-art baselines, where our model consistently outperforms baselines and obtains statistically significant results. Our results establish that utilizing affect enriched representation along with context-specific representation within a neural architecture can considerably enhance readers' emotion detection. Since the impact of affect enrichment specifically in readers' emotion detection isn't well explored, we conduct a detailed analysis over affect enriched Bi-LSTM+Attention using qualitative and quantitative model behavior evaluation techniques. We observe that compared to conventional semantic embedding, affect enriched embedding increases ability of the network to effectively identify and assign weightage to key terms responsible for readers' emotion detection.

Telling stories is an integral part of human communication which can evoke emotions and influence the affective states of the audience. Automatically modeling emotional trajectories in stories has thus attracted considerable scholarly interest. However, as most existing works have been limited to unsupervised dictionary-based approaches, there is no benchmark for this task. We address this gap by introducing continuous valence and arousal labels for an existing dataset of children's stories originally annotated with discrete emotion categories. We collect additional annotations for this data and map the categorical labels to the continuous valence and arousal space. For predicting the thus obtained emotionality signals, we fine-tune a DeBERTa model and improve upon this baseline via a weakly supervised learning approach. The best configuration achieves a Concordance Correlation Coefficient (CCC) of .8221 for valence and .7125 for arousal on the test set, demonstrating the efficacy of our proposed approach. A detailed analysis shows the extent to which the results vary depending on factors such as the author, the individual story, or the section within the story. In addition, we uncover the weaknesses of our approach by investigating examples that prove to be difficult to predict.

Sentiment analysis and emotion detection are important research topics in natural language processing (NLP) and benefit many downstream tasks. With the widespread application of LLMs, researchers have started exploring the application of LLMs based on instruction-tuning in the field of sentiment analysis. However, these models only focus on single aspects of affective classification tasks (e.g. sentimental polarity or categorical emotions), and overlook the regression tasks (e.g. sentiment strength or emotion intensity), which leads to poor performance in downstream tasks. The main reason is the lack of comprehensive affective instruction tuning datasets and evaluation benchmarks, which cover various affective classification and regression tasks. Moreover, although emotional information is useful for downstream tasks, existing downstream datasets lack high-quality and comprehensive affective annotations. In this paper, we propose EmoLLMs, the first series of open-sourced instruction-following LLMs for comprehensive affective analysis based on fine-tuning various LLMs with instruction data, the first multi-task affective analysis instruction dataset (AAID) with 234K data samples based on various classification and regression tasks to support LLM instruction tuning, and a comprehensive affective evaluation benchmark (AEB) with 14 tasks from various sources and domains to test the generalization ability of LLMs. We propose a series of EmoLLMs by fine-tuning LLMs with AAID to solve various affective instruction tasks. We compare our model with a variety of LLMs on AEB, where our models outperform all other open-sourced LLMs, and surpass ChatGPT and GPT-4 in most tasks, which shows that the series of EmoLLMs achieve the ChatGPT-level and GPT-4-level generalization capabilities on affective analysis tasks, and demonstrates our models can be used as affective annotation tools.

This study investigates the potential of large language models (LLMs) to provide accurate estimates of concreteness, valence and arousal for multi-word expressions. Unlike previous artificial intelligence (AI) methods, LLMs can capture the nuanced meanings of multi-word expressions. We systematically evaluated ChatGPT-4o's ability to predict concreteness, valence and arousal. In Study 1, ChatGPT-4o showed strong correlations with human concreteness ratings (r = .8) for multi-word expressions. In Study 2, these findings were repeated for valence and arousal ratings of individual words, matching or outperforming previous AI models. Study 3 extended the prevalence and arousal analysis to multi-word expressions and showed promising results despite the lack of large-scale human benchmarks. These findings highlight the potential of LLMs for generating valuable psycholinguistic data related to multiword expressions. To help researchers with stimulus selection, we provide datasets with AI norms of concreteness, valence and arousal for 126,397 English single words and 63,680 multi-word expressions

We introduce XED, a multilingual fine-grained emotion dataset. The dataset consists of human-annotated Finnish (25k) and English sentences (30k), as well as projected annotations for 30 additional languages, providing new resources for many low-resource languages. We use Plutchik's core emotions to annotate the dataset with the addition of neutral to create a multilabel multiclass dataset. The dataset is carefully evaluated using language-specific BERT models and SVMs to show that XED performs on par with other similar datasets and is therefore a useful tool for sentiment analysis and emotion detection.

Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval and generative approaches for generating a set of ranked responses. Such dialogue systems need to rely on a fallback mechanism to respond to out-of-domain or novel user queries which are not answerable within the scope of the dialog system. While, dialog systems today rely on static and unnatural responses like "I don't know the answer to that question" or "I'm not sure about that", we design a neural approach which generates responses which are contextually aware with the user query as well as say no to the user. Such customized responses provide paraphrasing ability and contextualization as well as improve the interaction with the user and reduce dialogue monotonicity. Our simple approach makes use of rules over dependency parses and a text-to-text transformer fine-tuned on synthetic data of question-response pairs generating highly relevant, grammatical as well as diverse questions. We perform automatic and manual evaluations to demonstrate the efficacy of the system.

We present a data-driven, end-to-end approach to transaction-based dialog systems that performs at near-human levels in terms of verbal response quality and factual grounding accuracy. We show that two essential components of the system produce these results: a sufficiently large and diverse, in-domain labeled dataset, and a neural network-based, pre-trained model that generates both verbal responses and API call predictions. In terms of data, we introduce TicketTalk, a movie ticketing dialog dataset with 23,789 annotated conversations. The movie ticketing conversations range from completely open-ended and unrestricted to more structured, both in terms of their knowledge base, discourse features, and number of turns. In qualitative human evaluations, model-generated responses trained on just 10,000 TicketTalk dialogs were rated to "make sense" 86.5 percent of the time, almost the same as human responses in the same contexts. Our simple, API-focused annotation schema results in a much easier labeling task making it faster and more cost effective. It is also the key component for being able to predict API calls accurately. We handle factual grounding by incorporating API calls in the training data, allowing our model to learn which actions to take and when. Trained on the same 10,000-dialog set, the model's API call predictions were rated to be correct 93.9 percent of the time in our evaluations, surpassing the ratings for the corresponding human labels. We show how API prediction and response generation scores improve as the dataset size incrementally increases from 5000 to 21,000 dialogs. Our analysis also clearly illustrates the benefits of pre-training. We are publicly releasing the TicketTalk dataset with this paper to facilitate future work on transaction-based dialogs.

People worldwide use language in subtle and complex ways to express emotions. While emotion recognition -- an umbrella term for several NLP tasks -- significantly impacts different applications in NLP and other fields, most work in the area is focused on high-resource languages. Therefore, this has led to major disparities in research and proposed solutions, especially for low-resource languages that suffer from the lack of high-quality datasets. In this paper, we present BRIGHTER-- a collection of multilabeled emotion-annotated datasets in 28 different languages. BRIGHTER covers predominantly low-resource languages from Africa, Asia, Eastern Europe, and Latin America, with instances from various domains annotated by fluent speakers. We describe the data collection and annotation processes and the challenges of building these datasets. Then, we report different experimental results for monolingual and crosslingual multi-label emotion identification, as well as intensity-level emotion recognition. We investigate results with and without using LLMs and analyse the large variability in performance across languages and text domains. We show that BRIGHTER datasets are a step towards bridging the gap in text-based emotion recognition and discuss their impact and utility.

Speech emotion recognition (SER) has received a great deal of attention in recent years in the context of spontaneous conversations. While there have been notable results on datasets like the well known corpus of naturalistic dyadic conversations, IEMOCAP, for both the case of categorical and dimensional emotions, there are few papers which try to predict both paradigms at the same time. Therefore, in this work, we aim to highlight the performance contribution of multi-task learning by proposing a multi-task, multi-modal system that predicts categorical and dimensional emotions. The results emphasise the importance of cross-regularisation between the two types of emotions. Our approach consists of a multi-task, multi-modal architecture that uses parallel feature refinement through self-attention for the feature of each modality. In order to fuse the features, our model introduces a set of learnable bridge tokens that merge the acoustic and linguistic features with the help of cross-attention. Our experiments for categorical emotions on 10-fold validation yield results comparable to the current state-of-the-art. In our configuration, our multi-task approach provides better results compared to learning each paradigm separately. On top of that, our best performing model achieves a high result for valence compared to the previous multi-task experiments.

Existing emotion prediction benchmarks contain coarse emotion labels which do not consider the diversity of emotions that an image and text can elicit in humans due to various reasons. Learning diverse reactions to multimodal content is important as intelligent machines take a central role in generating and delivering content to society. To address this gap, we propose Socratis, a societal reactions benchmark, where each image-caption (IC) pair is annotated with multiple emotions and the reasons for feeling them. Socratis contains 18K free-form reactions for 980 emotions on 2075 image-caption pairs from 5 widely-read news and image-caption (IC) datasets. We benchmark the capability of state-of-the-art multimodal large language models to generate the reasons for feeling an emotion given an IC pair. Based on a preliminary human study, we observe that humans prefer human-written reasons over 2 times more often than machine-generated ones. This shows our task is harder than standard generation tasks because it starkly contrasts recent findings where humans cannot tell apart machine vs human-written news articles, for instance. We further see that current captioning metrics based on large vision-language models also fail to correlate with human preferences. We hope that these findings and our benchmark will inspire further research on training emotionally aware models.

Emotion and Intent Joint Understanding in Multimodal Conversation (MC-EIU) aims to decode the semantic information manifested in a multimodal conversational history, while inferring the emotions and intents simultaneously for the current utterance. MC-EIU is enabling technology for many human-computer interfaces. However, there is a lack of available datasets in terms of annotation, modality, language diversity, and accessibility. In this work, we propose an MC-EIU dataset, which features 7 emotion categories, 9 intent categories, 3 modalities, i.e., textual, acoustic, and visual content, and two languages, i.e., English and Mandarin. Furthermore, it is completely open-source for free access. To our knowledge, MC-EIU is the first comprehensive and rich emotion and intent joint understanding dataset for multimodal conversation. Together with the release of the dataset, we also develop an Emotion and Intent Interaction (EI^2) network as a reference system by modeling the deep correlation between emotion and intent in the multimodal conversation. With comparative experiments and ablation studies, we demonstrate the effectiveness of the proposed EI^2 method on the MC-EIU dataset. The dataset and codes will be made available at: https://github.com/MC-EIU/MC-EIU.

Existing persona-grounded dialog models often fail to capture simple implications of given persona descriptions, something which humans are able to do seamlessly. For example, state-of-the-art models cannot infer that interest in hiking might imply love for nature or longing for a break. In this paper, we propose to expand available persona sentences using existing commonsense knowledge bases and paraphrasing resources to imbue dialog models with access to an expanded and richer set of persona descriptions. Additionally, we introduce fine-grained grounding on personas by encouraging the model to make a discrete choice among persona sentences while synthesizing a dialog response. Since such a choice is not observed in the data, we model it using a discrete latent random variable and use variational learning to sample from hundreds of persona expansions. Our model outperforms competitive baselines on the PersonaChat dataset in terms of dialog quality and diversity while achieving persona-consistent and controllable dialog generation.

The purpose of emotion recognition in conversation (ERC) is to identify the emotion category of an utterance based on contextual information. Previous ERC methods relied on simple connections for cross-modal fusion and ignored the information differences between modalities, resulting in the model being unable to focus on modality-specific emotional information. At the same time, the shared information between modalities was not processed to generate emotions. Information redundancy problem. To overcome these limitations, we propose a cross-modal fusion emotion prediction network based on vector connections. The network mainly includes two stages: the multi-modal feature fusion stage based on connection vectors and the emotion classification stage based on fused features. Furthermore, we design a supervised inter-class contrastive learning module based on emotion labels. Experimental results confirm the effectiveness of the proposed method, demonstrating excellent performance on the IEMOCAP and MELD datasets.

Understanding emotion expressed in language has a wide range of applications, from building empathetic chatbots to detecting harmful online behavior. Advancement in this area can be improved using large-scale datasets with a fine-grained typology, adaptable to multiple downstream tasks. We introduce GoEmotions, the largest manually annotated dataset of 58k English Reddit comments, labeled for 27 emotion categories or Neutral. We demonstrate the high quality of the annotations via Principal Preserved Component Analysis. We conduct transfer learning experiments with existing emotion benchmarks to show that our dataset generalizes well to other domains and different emotion taxonomies. Our BERT-based model achieves an average F1-score of .46 across our proposed taxonomy, leaving much room for improvement.

Emotional intelligence significantly impacts our daily behaviors and interactions. Although Large Language Models (LLMs) are increasingly viewed as a stride toward artificial general intelligence, exhibiting impressive performance in numerous tasks, it is still uncertain if LLMs can genuinely grasp psychological emotional stimuli. Understanding and responding to emotional cues gives humans a distinct advantage in problem-solving. In this paper, we take the first step towards exploring the ability of LLMs to understand emotional stimuli. To this end, we first conduct automatic experiments on 45 tasks using various LLMs, including Flan-T5-Large, Vicuna, Llama 2, BLOOM, ChatGPT, and GPT-4. Our tasks span deterministic and generative applications that represent comprehensive evaluation scenarios. Our automatic experiments show that LLMs have a grasp of emotional intelligence, and their performance can be improved with emotional prompts (which we call "EmotionPrompt" that combines the original prompt with emotional stimuli), e.g., 8.00% relative performance improvement in Instruction Induction and 115% in BIG-Bench. In addition to those deterministic tasks that can be automatically evaluated using existing metrics, we conducted a human study with 106 participants to assess the quality of generative tasks using both vanilla and emotional prompts. Our human study results demonstrate that EmotionPrompt significantly boosts the performance of generative tasks (10.9% average improvement in terms of performance, truthfulness, and responsibility metrics). We provide an in-depth discussion regarding why EmotionPrompt works for LLMs and the factors that may influence its performance. We posit that EmotionPrompt heralds a novel avenue for exploring interdisciplinary knowledge for human-LLMs interaction.

The latest large language models (LLMs) such as ChatGPT, exhibit strong capabilities in automated mental health analysis. However, existing relevant studies bear several limitations, including inadequate evaluations, lack of prompting strategies, and ignorance of exploring LLMs for explainability. To bridge these gaps, we comprehensively evaluate the mental health analysis and emotional reasoning ability of LLMs on 11 datasets across 5 tasks. We explore the effects of different prompting strategies with unsupervised and distantly supervised emotional information. Based on these prompts, we explore LLMs for interpretable mental health analysis by instructing them to generate explanations for each of their decisions. We convey strict human evaluations to assess the quality of the generated explanations, leading to a novel dataset with 163 human-assessed explanations. We benchmark existing automatic evaluation metrics on this dataset to guide future related works. According to the results, ChatGPT shows strong in-context learning ability but still has a significant gap with advanced task-specific methods. Careful prompt engineering with emotional cues and expert-written few-shot examples can also effectively improve performance on mental health analysis. In addition, ChatGPT generates explanations that approach human performance, showing its great potential in explainable mental health analysis.

Emotion Recognition in Conversation (ERC) involves detecting the underlying emotion behind each utterance within a conversation. Effectively generating representations for utterances remains a significant challenge in this task. Recent works propose various models to address this issue, but they still struggle with differentiating similar emotions such as excitement and happiness. To alleviate this problem, We propose an Emotion-Anchored Contrastive Learning (EACL) framework that can generate more distinguishable utterance representations for similar emotions. To achieve this, we utilize label encodings as anchors to guide the learning of utterance representations and design an auxiliary loss to ensure the effective separation of anchors for similar emotions. Moreover, an additional adaptation process is proposed to adapt anchors to serve as effective classifiers to improve classification performance. Across extensive experiments, our proposed EACL achieves state-of-the-art emotion recognition performance and exhibits superior performance on similar emotions. Our code is available at https://github.com/Yu-Fangxu/EACL.

We propose emotion2vec, a universal speech emotion representation model. emotion2vec is pre-trained on open-source unlabeled emotion data through self-supervised online distillation, combining utterance-level loss and frame-level loss during pre-training. emotion2vec outperforms state-of-the-art pre-trained universal models and emotion specialist models by only training linear layers for the speech emotion recognition task on the mainstream IEMOCAP dataset. In addition, emotion2vec shows consistent improvements among 10 different languages of speech emotion recognition datasets. emotion2vec also shows excellent results on other emotion tasks, such as song emotion recognition, emotion prediction in conversation, and sentiment analysis. Comparison experiments, ablation experiments, and visualization comprehensively demonstrate the universal capability of the proposed emotion2vec. To the best of our knowledge, emotion2vec is the first universal representation model in various emotion-related tasks, filling a gap in the field.

Human language expression is based on the subjective construal of the situation instead of the objective truth conditions, which means that speakers' personalities and emotions after cognitive processing have an important influence on conversation. However, most existing datasets for conversational AI ignore human personalities and emotions, or only consider part of them. It's difficult for dialogue systems to understand speakers' personalities and emotions although large-scale pre-training language models have been widely used. In order to consider both personalities and emotions in the process of conversation generation, we propose CPED, a large-scale Chinese personalized and emotional dialogue dataset, which consists of multi-source knowledge related to empathy and personal characteristic. These knowledge covers gender, Big Five personality traits, 13 emotions, 19 dialogue acts and 10 scenes. CPED contains more than 12K dialogues of 392 speakers from 40 TV shows. We release the textual dataset with audio features and video features according to the copyright claims, privacy issues, terms of service of video platforms. We provide detailed description of the CPED construction process and introduce three tasks for conversational AI, including personality recognition, emotion recognition in conversations as well as personalized and emotional conversation generation. Finally, we provide baseline systems for these tasks and consider the function of speakers' personalities and emotions on conversation. Our motivation is to propose a dataset to be widely adopted by the NLP community as a new open benchmark for conversational AI research. The full dataset is available at https://github.com/scutcyr/CPED.

The wealth of text data generated by social media has enabled new kinds of analysis of emotions with language models. These models are often trained on small and costly datasets of text annotations produced by readers who guess the emotions expressed by others in social media posts. This affects the quality of emotion identification methods due to training data size limitations and noise in the production of labels used in model development. We present LEIA, a model for emotion identification in text that has been trained on a dataset of more than 6 million posts with self-annotated emotion labels for happiness, affection, sadness, anger, and fear. LEIA is based on a word masking method that enhances the learning of emotion words during model pre-training. LEIA achieves macro-F1 values of approximately 73 on three in-domain test datasets, outperforming other supervised and unsupervised methods in a strong benchmark that shows that LEIA generalizes across posts, users, and time periods. We further perform an out-of-domain evaluation on five different datasets of social media and other sources, showing LEIA's robust performance across media, data collection methods, and annotation schemes. Our results show that LEIA generalizes its classification of anger, happiness, and sadness beyond the domain it was trained on. LEIA can be applied in future research to provide better identification of emotions in text from the perspective of the writer. The models produced for this article are publicly available at https://huggingface.co/LEIA

The emergence of multimodal large language models (MLLMs) advances multimodal emotion recognition (MER) to the next level-from naive discriminative tasks to complex emotion understanding with advanced video understanding abilities and natural language description. However, the current community suffers from a lack of large-scale datasets with intensive, descriptive emotion annotations, as well as a multimodal-centric framework to maximize the potential of MLLMs for emotion understanding. To address this, we establish a new benchmark for MLLM-based emotion understanding with a novel dataset (MER-Caption), and a new model (AffectGPT). Utilizing our model-based crowd-sourcing data collection strategy, we construct the largest descriptive emotion dataset to date (by far), featuring over 2K fine-grained emotion categories across 115K samples. We also introduce the AffectGPT model, designed with pre-fusion operations to enhance multimodal integration. Finally, we present MER-UniBench, a unified benchmark with evaluation metrics tailored for both typical MER tasks and the free-form, natural language output style of MLLMs. Extensive experimental results demonstrate AffectGPT's robust performance across various MER tasks. We are publicly releasing both the AffectGPT model and the MER-Caption dataset to foster further research and development in emotion understanding.

This paper investigates whether large language models (LLMs) are state-of-the-art quality estimators for machine translation of user-generated content (UGC) that contains emotional expressions, without the use of reference translations. To achieve this, we employ an existing emotion-related dataset with human-annotated errors and calculate quality evaluation scores based on the Multi-dimensional Quality Metrics. We compare the accuracy of several LLMs with that of our fine-tuned baseline models, under in-context learning and parameter-efficient fine-tuning (PEFT) scenarios. We find that PEFT of LLMs leads to better performance in score prediction with human interpretable explanations than fine-tuned models. However, a manual analysis of LLM outputs reveals that they still have problems such as refusal to reply to a prompt and unstable output while evaluating machine translation of UGC.

Emotion recognition in software engineering texts is critical for understanding developer expressions and improving collaboration. This paper presents a comparative analysis of state-of-the-art Pre-trained Language Models (PTMs) for fine-grained emotion classification on two benchmark datasets from GitHub and Stack Overflow. We evaluate six transformer models - BERT, RoBERTa, ALBERT, DeBERTa, CodeBERT and GraphCodeBERT against the current best-performing tool SEntiMoji. Our analysis reveals consistent improvements ranging from 1.17\% to 16.79\% in terms of macro-averaged and micro-averaged F1 scores, with general domain models outperforming specialized ones. To further enhance PTMs, we incorporate polarity features in attention layer during training, demonstrating additional average gains of 1.0\% to 10.23\% over baseline PTMs approaches. Our work provides strong evidence for the advancements afforded by PTMs in recognizing nuanced emotions like Anger, Love, Fear, Joy, Sadness, and Surprise in software engineering contexts. Through comprehensive benchmarking and error analysis, we also outline scope for improvements to address contextual gaps.

The recent release of GPT-4o showcased the potential of end-to-end multimodal models, not just in terms of low latency but also in their ability to understand and generate expressive speech with rich emotions. While the details are unknown to the open research community, it likely involves significant amounts of curated data and compute, neither of which is readily accessible. In this paper, we present BLSP-Emo (Bootstrapped Language-Speech Pretraining with Emotion support), a novel approach to developing an end-to-end speech-language model capable of understanding both semantics and emotions in speech and generate empathetic responses. BLSP-Emo utilizes existing speech recognition (ASR) and speech emotion recognition (SER) datasets through a two-stage process. The first stage focuses on semantic alignment, following recent work on pretraining speech-language models using ASR data. The second stage performs emotion alignment with the pretrained speech-language model on an emotion-aware continuation task constructed from SER data. Our experiments demonstrate that the BLSP-Emo model excels in comprehending speech and delivering empathetic responses, both in instruction-following tasks and conversations.

Based on the WASSA 2022 Shared Task on Empathy Detection and Emotion Classification, we predict the level of empathic concern and personal distress displayed in essays. For the first stage of this project we implemented a Feed-Forward Neural Network using sentence-level embeddings as features. We experimented with four different embedding models for generating the inputs to the neural network. The subsequent stage builds upon the previous work and we have implemented three types of revisions. The first revision focuses on the enhancements to the model architecture and the training approach. The second revision focuses on handling class imbalance using stratified data sampling. The third revision focuses on leveraging lexical resources, where we apply four different resources to enrich the features associated with the dataset. During the final stage of this project, we have created the final end-to-end system for the primary task using an ensemble of models to revise primary task performance. Additionally, as part of the final stage, these approaches have been adapted to the WASSA 2023 Shared Task on Empathy Emotion and Personality Detection in Interactions, in which the empathic concern, emotion polarity, and emotion intensity in dyadic text conversations are predicted.

This paper presents the results of the SUN team for the Compound Expressions Recognition Challenge of the 6th ABAW Competition. We propose a novel audio-visual method for compound expression recognition. Our method relies on emotion recognition models that fuse modalities at the emotion probability level, while decisions regarding the prediction of compound expressions are based on predefined rules. Notably, our method does not use any training data specific to the target task. The method is evaluated in multi-corpus training and cross-corpus validation setups. Our findings from the challenge demonstrate that the proposed method can potentially form a basis for development of intelligent tools for annotating audio-visual data in the context of human's basic and compound emotions. The source code is publicly available.

Speech Emotion Recognition (SER) typically relies on utterance-level solutions. However, emotions conveyed through speech should be considered as discrete speech events with definite temporal boundaries, rather than attributes of the entire utterance. To reflect the fine-grained nature of speech emotions, we propose a new task: Speech Emotion Diarization (SED). Just as Speaker Diarization answers the question of "Who speaks when?", Speech Emotion Diarization answers the question of "Which emotion appears when?". To facilitate the evaluation of the performance and establish a common benchmark for researchers, we introduce the Zaion Emotion Dataset (ZED), an openly accessible speech emotion dataset that includes non-acted emotions recorded in real-life conditions, along with manually-annotated boundaries of emotion segments within the utterance. We provide competitive baselines and open-source the code and the pre-trained models.

Building dialogue systems requires a large corpus of annotated dialogues. Such datasets are usually created via crowdsourcing, which is expensive and time-consuming. In this paper, we propose Dialogic, a novel dialogue simulation method based on large language model in-context learning to automate dataset creation. Seeded with a few annotated dialogues, Dialogic automatically selects in-context examples for demonstration and prompts GPT-3 to generate new dialogues and annotations in a controllable way. Our method can rapidly expand a small set of dialogue data with minimum or zero human involvement and parameter update and is thus much more cost-efficient and time-saving than crowdsourcing. Experimental results on the MultiWOZ dataset demonstrate that training a model on the simulated dialogues leads to even better performance than using the same amount of human-generated dialogues under the challenging low-resource settings, with as few as 85 dialogues as a seed. When enough data is available, our method can still serve as an effective data augmentation method. Human evaluation results also show that our simulated dialogues have near-human fluency and annotation accuracy. The code and data are available at \url{https://github.com/Leezekun/dialogic}.

Speech Emotion recognition (SER) in call center conversations has emerged as a valuable tool for assessing the quality of interactions between clients and agents. In contrast to controlled laboratory environments, real-life conversations take place under uncontrolled conditions and are subject to contextual factors that influence the expression of emotions. In this paper, we present our approach to constructing a large-scale reallife dataset (CusEmo) for continuous SER in customer service call center conversations. We adopted the dimensional emotion annotation approach to capture the subtlety, complexity, and continuity of emotions in real-life call center conversations, while annotating contextual information. The study also addresses the challenges encountered during the application of the End-to-End (E2E) SER system to the dataset, including determining the appropriate label sampling rate and input segment length, as well as integrating contextual information (interlocutor's gender and empathy level) with different weights using multitask learning. The result shows that incorporating the empathy level information improved the model's performance.

Understanding the reason for emotional support response is crucial for establishing connections between users and emotional support dialogue systems. Previous works mostly focus on generating better responses but ignore interpretability, which is extremely important for constructing reliable dialogue systems. To empower the system with better interpretability, we propose an emotional support response generation scheme, named Emotion-Focused and Strategy-Driven Chain-of-Thought (ESCoT), mimicking the process of identifying, understanding, and regulating emotions. Specially, we construct a new dataset with ESCoT in two steps: (1) Dialogue Generation where we first generate diverse conversation situations, then enhance dialogue generation using richer emotional support strategies based on these situations; (2) Chain Supplement where we focus on supplementing selected dialogues with elements such as emotion, stimuli, appraisal, and strategy reason, forming the manually verified chains. Additionally, we further develop a model to generate dialogue responses with better interpretability. We also conduct extensive experiments and human evaluations to validate the effectiveness of the proposed ESCoT and generated dialogue responses. Our data and code are available at https://github.com/TeigenZhang/ESCoT{https://github.com/TeigenZhang/ESCoT}.

There is a growing interest in developing goal-oriented dialog systems which serve users in accomplishing complex tasks through multi-turn conversations. Although many methods are devised to evaluate and improve the performance of individual dialog components, there is a lack of comprehensive empirical study on how different components contribute to the overall performance of a dialog system. In this paper, we perform a system-wise evaluation and present an empirical analysis on different types of dialog systems which are composed of different modules in different settings. Our results show that (1) a pipeline dialog system trained using fine-grained supervision signals at different component levels often obtains better performance than the systems that use joint or end-to-end models trained on coarse-grained labels, (2) component-wise, single-turn evaluation results are not always consistent with the overall performance of a dialog system, and (3) despite the discrepancy between simulators and human users, simulated evaluation is still a valid alternative to the costly human evaluation especially in the early stage of development.

We present a large, tunable neural conversational response generation model, DialoGPT (dialogue generative pre-trained transformer). Trained on 147M conversation-like exchanges extracted from Reddit comment chains over a period spanning from 2005 through 2017, DialoGPT extends the Hugging Face PyTorch transformer to attain a performance close to human both in terms of automatic and human evaluation in single-turn dialogue settings. We show that conversational systems that leverage DialoGPT generate more relevant, contentful and context-consistent responses than strong baseline systems. The pre-trained model and training pipeline are publicly released to facilitate research into neural response generation and the development of more intelligent open-domain dialogue systems.

It is often difficult to correctly infer a writer's emotion from text exchanged online, and differences in recognition between writers and readers can be problematic. In this paper, we propose a new framework for detecting sentences that create differences in emotion recognition between the writer and the reader and for detecting the kinds of expressions that cause such differences. The proposed framework consists of a bidirectional encoder representations from transformers (BERT)-based detector that detects sentences causing differences in emotion recognition and an analysis that acquires expressions that characteristically appear in such sentences. The detector, based on a Japanese SNS-document dataset with emotion labels annotated by both the writer and three readers of the social networking service (SNS) documents, detected "hidden-anger sentences" with AUC = 0.772; these sentences gave rise to differences in the recognition of anger. Because SNS documents contain many sentences whose meaning is extremely difficult to interpret, by analyzing the sentences detected by this detector, we obtained several expressions that appear characteristically in hidden-anger sentences. The detected sentences and expressions do not convey anger explicitly, and it is difficult to infer the writer's anger, but if the implicit anger is pointed out, it becomes possible to guess why the writer is angry. Put into practical use, this framework would likely have the ability to mitigate problems based on misunderstandings.

Sequence labelling tasks like Dialog Act and Emotion/Sentiment identification are a key component of spoken dialog systems. In this work, we propose a new approach to learn generic representations adapted to spoken dialog, which we evaluate on a new benchmark we call Sequence labellIng evaLuatIon benChmark fOr spoken laNguagE benchmark (SILICONE). SILICONE is model-agnostic and contains 10 different datasets of various sizes. We obtain our representations with a hierarchical encoder based on transformer architectures, for which we extend two well-known pre-training objectives. Pre-training is performed on OpenSubtitles: a large corpus of spoken dialog containing over 2.3 billion of tokens. We demonstrate how hierarchical encoders achieve competitive results with consistently fewer parameters compared to state-of-the-art models and we show their importance for both pre-training and fine-tuning.

Emotions are an inherent part of human interactions, and consequently, it is imperative to develop AI systems that understand and recognize human emotions. During a conversation involving various people, a person's emotions are influenced by the other speaker's utterances and their own emotional state over the utterances. In this paper, we propose COntextualized Graph Neural Network based Multimodal Emotion recognitioN (COGMEN) system that leverages local information (i.e., inter/intra dependency between speakers) and global information (context). The proposed model uses Graph Neural Network (GNN) based architecture to model the complex dependencies (local and global information) in a conversation. Our model gives state-of-the-art (SOTA) results on IEMOCAP and MOSEI datasets, and detailed ablation experiments show the importance of modeling information at both levels.

Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more data from existing examples, using paraphrase generation. Our proposed approach can kick-start a dialog system with little human effort, and brings its performance to a level satisfactory enough for allowing actual interactions with real end-users. We experimented with two neural paraphrasing approaches, namely Neural Machine Translation and a Transformer-based seq2seq model. We present the results obtained with two datasets in English and in French:~a crowd-sourced public intent classification dataset and our own corporate dialog system dataset. We show that our proposed approach increased the generalization capabilities of the intent classification model on both datasets, reducing the effort required to initialize a new dialog system and helping to deploy this technology at scale within an organization.

Evaluation is crucial in the development process of task-oriented dialogue systems. As an evaluation method, user simulation allows us to tackle issues such as scalability and cost-efficiency, making it a viable choice for large-scale automatic evaluation. To help build a human-like user simulator that can measure the quality of a dialogue, we propose the following task: simulating user satisfaction for the evaluation of task-oriented dialogue systems. The purpose of the task is to increase the evaluation power of user simulations and to make the simulation more human-like. To overcome a lack of annotated data, we propose a user satisfaction annotation dataset, USS, that includes 6,800 dialogues sampled from multiple domains, spanning real-world e-commerce dialogues, task-oriented dialogues constructed through Wizard-of-Oz experiments, and movie recommendation dialogues. All user utterances in those dialogues, as well as the dialogues themselves, have been labeled based on a 5-level satisfaction scale. We also share three baseline methods for user satisfaction prediction and action prediction tasks. Experiments conducted on the USS dataset suggest that distributed representations outperform feature-based methods. A model based on hierarchical GRUs achieves the best performance in in-domain user satisfaction prediction, while a BERT-based model has better cross-domain generalization ability.

Recent research shows that emotions can enhance users' cognition and influence information communication. While research on visual emotion analysis is extensive, limited work has been done on helping users generate emotionally rich image content. Existing work on emotional image generation relies on discrete emotion categories, making it challenging to capture complex and subtle emotional nuances accurately. Additionally, these methods struggle to control the specific content of generated images based on text prompts. In this work, we introduce the new task of continuous emotional image content generation (C-EICG) and present EmotiCrafter, an emotional image generation model that generates images based on text prompts and Valence-Arousal values. Specifically, we propose a novel emotion-embedding mapping network that embeds Valence-Arousal values into textual features, enabling the capture of specific emotions in alignment with intended input prompts. Additionally, we introduce a loss function to enhance emotion expression. The experimental results show that our method effectively generates images representing specific emotions with the desired content and outperforms existing techniques.

It is important to define meaningful and interpretable automatic evaluation metrics for open-domain dialog research. Standard language generation metrics have been shown to be ineffective for dialog. This paper introduces the FED metric (fine-grained evaluation of dialog), an automatic evaluation metric which uses DialoGPT, without any fine-tuning or supervision. It also introduces the FED dataset which is constructed by annotating a set of human-system and human-human conversations with eighteen fine-grained dialog qualities. The FED metric (1) does not rely on a ground-truth response, (2) does not require training data and (3) measures fine-grained dialog qualities at both the turn and whole dialog levels. FED attains moderate to strong correlation with human judgement at both levels.

Providing Emotional Support (ES) to soothe people in emotional distress is an essential capability in social interactions. Most existing researches on building ES conversation systems only considered single-turn interactions with users, which was over-simplified. In comparison, multi-turn ES conversation systems can provide ES more effectively, but face several new technical challenges, including: (1) how to adopt appropriate support strategies to achieve the long-term dialogue goal of comforting the user's emotion; (2) how to dynamically model the user's state. In this paper, we propose a novel system MultiESC to address these issues. For strategy planning, drawing inspiration from the A* search algorithm, we propose lookahead heuristics to estimate the future user feedback after using particular strategies, which helps to select strategies that can lead to the best long-term effects. For user state modeling, MultiESC focuses on capturing users' subtle emotional expressions and understanding their emotion causes. Extensive experiments show that MultiESC significantly outperforms competitive baselines in both dialogue generation and strategy planning. Our codes are available at https://github.com/lwgkzl/MultiESC.

In natural human-to-human conversations, participants often receive feedback signals from one another based on their follow-up reactions. These reactions can include verbal responses, facial expressions, changes in emotional state, and other non-verbal cues. Similarly, in human-machine interactions, the machine can leverage the user's follow-up utterances as feedback signals to assess whether it has appropriately addressed the user's request. Therefore, we propose using the likelihood of follow-up utterances as rewards to differentiate preferred responses from less favored ones, without relying on human or commercial LLM-based preference annotations. Our proposed reward mechanism, ``Follow-up Likelihood as Reward" (FLR), matches the performance of strong reward models trained on large-scale human or GPT-4 annotated data on 8 pairwise-preference and 4 rating-based benchmarks. Building upon the FLR mechanism, we propose to automatically mine preference data from the online generations of a base policy model. The preference data are subsequently used to boost the helpfulness of the base model through direct alignment from preference (DAP) methods, such as direct preference optimization (DPO). Lastly, we demonstrate that fine-tuning the language model that provides follow-up likelihood with natural language feedback significantly enhances FLR's performance on reward modeling benchmarks and effectiveness in aligning the base policy model's helpfulness.

To achieve the long-term goal of machines being able to engage humans in conversation, our models should captivate the interest of their speaking partners. Communication grounded in images, whereby a dialogue is conducted based on a given photo, is a setup naturally appealing to humans (Hu et al., 2014). In this work we study large-scale architectures and datasets for this goal. We test a set of neural architectures using state-of-the-art image and text representations, considering various ways to fuse the components. To test such models, we collect a dataset of grounded human-human conversations, where speakers are asked to play roles given a provided emotional mood or style, as the use of such traits is also a key factor in engagingness (Guo et al., 2019). Our dataset, Image-Chat, consists of 202k dialogues over 202k images using 215 possible style traits. Automatic metrics and human evaluations of engagingness show the efficacy of our approach; in particular, we obtain state-of-the-art performance on the existing IGC task, and our best performing model is almost on par with humans on the Image-Chat test set (preferred 47.7% of the time).

Emotion analysis in texts suffers from two major limitations: annotated gold-standard corpora are mostly small and homogeneous, and emotion identification is often simplified as a sentence-level classification problem. To address these issues, we introduce a new annotation scheme for exploring emotions and their causes, along with a new French dataset composed of autobiographical accounts of an emotional scene. The texts were collected by applying the Cognitive Analysis of Emotions developed by A. Finkel to help people improve on their emotion management. The method requires the manual analysis of an emotional event by a coach trained in Cognitive Analysis. We present a rule-based approach to automatically annotate emotions and their semantic roles (e.g. emotion causes) to facilitate the identification of relevant aspects by the coach. We investigate future directions for emotion analysis using graph structures.

Speech emotion recognition (SER) models typically rely on costly human-labeled data for training, making scaling methods to large speech datasets and nuanced emotion taxonomies difficult. We present LanSER, a method that enables the use of unlabeled data by inferring weak emotion labels via pre-trained large language models through weakly-supervised learning. For inferring weak labels constrained to a taxonomy, we use a textual entailment approach that selects an emotion label with the highest entailment score for a speech transcript extracted via automatic speech recognition. Our experimental results show that models pre-trained on large datasets with this weak supervision outperform other baseline models on standard SER datasets when fine-tuned, and show improved label efficiency. Despite being pre-trained on labels derived only from text, we show that the resulting representations appear to model the prosodic content of speech.

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semi-supervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pre-training both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6\%) than the second place.

In this paper, SER_AMPEL, a multi-source dataset for speech emotion recognition (SER) is presented. The peculiarity of the dataset is that it is collected with the aim of providing a reference for speech emotion recognition in case of Italian older adults. The dataset is collected following different protocols, in particular considering acted conversations, extracted from movies and TV series, and recording natural conversations where the emotions are elicited by proper questions. The evidence of the need for such a dataset emerges from the analysis of the state of the art. Preliminary considerations on the critical issues of SER are reported analyzing the classification results on a subset of the proposed dataset.

In open-domain dialogue generation tasks, contexts and responses in most datasets are one-to-one mapped, violating an important many-to-many characteristic: a context leads to various responses, and a response answers multiple contexts. Without such patterns, models poorly generalize and prefer responding safely. Many attempts have been made in either multi-turn settings from a one-to-many perspective or in a many-to-many perspective but limited to single-turn settings. The major challenge to many-to-many augment multi-turn dialogues is that discretely replacing each turn with semantic similarity breaks fragile context coherence. In this paper, we propose DialoGue Path Sampling (DialoGPS) method in continuous semantic space, the first many-to-many augmentation method for multi-turn dialogues. Specifically, we map a dialogue to our extended Brownian Bridge, a special Gaussian process. We sample latent variables to form coherent dialogue paths in the continuous space. A dialogue path corresponds to a new multi-turn dialogue and is used as augmented training data. We show the effect of DialoGPS with both automatic and human evaluation.

Recently, the usage of speech self-supervised models (SSL) for downstream tasks has been drawing a lot of attention. While large pre-trained models commonly outperform smaller models trained from scratch, questions regarding the optimal fine-tuning strategies remain prevalent. In this paper, we explore the fine-tuning strategies of the WavLM Large model for the speech emotion recognition task on the MSP Podcast Corpus. More specifically, we perform a series of experiments focusing on using gender and semantic information from utterances. We then sum up our findings and describe the final model we used for submission to Speech Emotion Recognition Challenge 2024.

Existing open-domain dialog models are generally trained to minimize the perplexity of target human responses. However, some human replies are more engaging than others, spawning more followup interactions. Current conversational models are increasingly capable of producing turns that are context-relevant, but in order to produce compelling agents, these models need to be able to predict and optimize for turns that are genuinely engaging. We leverage social media feedback data (number of replies and upvotes) to build a large-scale training dataset for feedback prediction. To alleviate possible distortion between the feedback and engagingness, we convert the ranking problem to a comparison of response pairs which involve few confounding factors. We trained DialogRPT, a set of GPT-2 based models on 133M pairs of human feedback data and the resulting ranker outperformed several baselines. Particularly, our ranker outperforms the conventional dialog perplexity baseline with a large margin on predicting Reddit feedback. We finally combine the feedback prediction models and a human-like scoring model to rank the machine-generated dialog responses. Crowd-sourced human evaluation shows that our ranking method correlates better with real human preferences than baseline models.

Traditional dialog systems used in goal-oriented applications require a lot of domain-specific handcrafting, which hinders scaling up to new domains. End-to-end dialog systems, in which all components are trained from the dialogs themselves, escape this limitation. But the encouraging success recently obtained in chit-chat dialog may not carry over to goal-oriented settings. This paper proposes a testbed to break down the strengths and shortcomings of end-to-end dialog systems in goal-oriented applications. Set in the context of restaurant reservation, our tasks require manipulating sentences and symbols, so as to properly conduct conversations, issue API calls and use the outputs of such calls. We show that an end-to-end dialog system based on Memory Networks can reach promising, yet imperfect, performance and learn to perform non-trivial operations. We confirm those results by comparing our system to a hand-crafted slot-filling baseline on data from the second Dialog State Tracking Challenge (Henderson et al., 2014a). We show similar result patterns on data extracted from an online concierge service.

Rationality and emotion are two fundamental elements of humans. Endowing agents with rationality and emotion has been one of the major milestones in AI. However, in the field of conversational AI, most existing models only specialize in one aspect and neglect the other, which often leads to dull or unrelated responses. In this paper, we hypothesize that combining rationality and emotion into conversational agents can improve response quality. To test the hypothesis, we focus on one fundamental aspect of rationality, i.e., commonsense, and propose CARE, a novel model for commonsense-aware emotional response generation. Specifically, we first propose a framework to learn and construct commonsense-aware emotional latent concepts of the response given an input message and a desired emotion. We then propose three methods to collaboratively incorporate the latent concepts into response generation. Experimental results on two large-scale datasets support our hypothesis and show that our model can produce more accurate and commonsense-aware emotional responses and achieve better human ratings than state-of-the-art models that only specialize in one aspect.

The capacity of empathy is crucial to the success of open-domain dialog systems. Due to its nature of multi-dimensionality, there are various factors that relate to empathy expression, such as communication mechanism, dialog act and emotion. However, existing methods for empathetic response generation usually either consider only one empathy factor or ignore the hierarchical relationships between different factors, leading to a weak ability of empathy modeling. In this paper, we propose a multi-factor hierarchical framework, CoMAE, for empathetic response generation, which models the above three key factors of empathy expression in a hierarchical way. We show experimentally that our CoMAE-based model can generate more empathetic responses than previous methods. We also highlight the importance of hierarchical modeling of different factors through both the empirical analysis on a real-life corpus and the extensive experiments. Our codes and used data are available at https://github.com/chujiezheng/CoMAE.

It is expensive and difficult to obtain the large number of sentence-level intent and token-level slot label annotations required to train neural network (NN)-based Natural Language Understanding (NLU) components of task-oriented dialog systems, especially for the many real world tasks that have a large and growing number of intents and slot types. While zero shot learning approaches that require no labeled examples -- only features and auxiliary information -- have been proposed only for slot labeling, we show that one can profitably perform joint zero-shot intent classification and slot labeling. We demonstrate the value of capturing dependencies between intents and slots, and between different slots in an utterance in the zero shot setting. We describe NN architectures that translate between word and sentence embedding spaces, and demonstrate that these modifications are required to enable zero shot learning for this task. We show a substantial improvement over strong baselines and explain the intuition behind each architectural modification through visualizations and ablation studies.

There are many settings where it is useful to predict and explain the success or failure of a dialogue. Circumplex theory from psychology models the social orientations (e.g., Warm-Agreeable, Arrogant-Calculating) of conversation participants and can be used to predict and explain the outcome of social interactions. Our work is novel in its systematic application of social orientation tags to modeling conversation outcomes. In this paper, we introduce a new data set of dialogue utterances machine-labeled with social orientation tags. We show that social orientation tags improve task performance, especially in low-resource settings, on both English and Chinese language benchmarks. We also demonstrate how social orientation tags help explain the outcomes of social interactions when used in neural models. Based on these results showing the utility of social orientation tags for dialogue outcome prediction tasks, we release our data sets, code, and models that are fine-tuned to predict social orientation tags on dialogue utterances.

Speech emotion recognition is a challenging problem because human convey emotions in subtle and complex ways. For emotion recognition on human speech, one can either extract emotion related features from audio signals or employ speech recognition techniques to generate text from speech and then apply natural language processing to analyze the sentiment. Further, emotion recognition will be beneficial from using audio-textual multimodal information, it is not trivial to build a system to learn from multimodality. One can build models for two input sources separately and combine them in a decision level, but this method ignores the interaction between speech and text in the temporal domain. In this paper, we propose to use an attention mechanism to learn the alignment between speech frames and text words, aiming to produce more accurate multimodal feature representations. The aligned multimodal features are fed into a sequential model for emotion recognition. We evaluate the approach on the IEMOCAP dataset and the experimental results show the proposed approach achieves the state-of-the-art performance on the dataset.

Systems for multimodal emotion recognition (ER) are commonly trained to extract features from different modalities (e.g., visual, audio, and textual) that are combined to predict individual basic emotions. However, compound emotions often occur in real-world scenarios, and the uncertainty of recognizing such complex emotions over diverse modalities is challenging for feature-based models As an alternative, emerging multimodal large language models (LLMs) like BERT and LLaMA rely on explicit non-verbal cues that may be translated from different non-textual modalities (e.g., audio and visual) into text. Textualization of modalities augments data with emotional cues to help the LLM encode the interconnections between all modalities in a shared text space. In such text-based models, prior knowledge of ER tasks is leveraged to textualize relevant nonverbal cues such as audio tone from vocal expressions, and action unit intensity from facial expressions. Since the pre-trained weights are publicly available for many LLMs, training on large-scale datasets is unnecessary, allowing fine-tuning for downstream tasks such as compound ER (CER). This paper compares the potential of text- and feature-based approaches for compound multimodal ER in videos. Experiments were conducted on the challenging C-EXPR-DB dataset in the wild for CER, and contrasted with results on the MELD dataset for basic ER. Our results indicate that multimodal textualization provides lower accuracy than feature-based models on C-EXPR-DB, where text transcripts are captured in the wild. However, higher accuracy can be achieved when the video data has rich transcripts. Our code is available.

Emotion regulation is a crucial element in dealing with emotional events and has positive effects on mental health. This paper aims to provide a more comprehensive understanding of emotional events by introducing a new French corpus of emotional narratives collected using a questionnaire for emotion regulation. We follow the theoretical framework of the Component Process Model which considers emotions as dynamic processes composed of four interrelated components (behavior, feeling, thinking and territory). Each narrative is related to a discrete emotion and is structured based on all emotion components by the writers. We study the interaction of components and their impact on emotion classification with machine learning methods and pre-trained language models. Our results show that each component improves prediction performance, and that the best results are achieved by jointly considering all components. Our results also show the effectiveness of pre-trained language models in predicting discrete emotion from certain components, which reveal differences in how emotion components are expressed.

Existing emotional speech synthesis methods often utilize an utterance-level style embedding extracted from reference audio, neglecting the inherent multi-scale property of speech prosody. We introduce ED-TTS, a multi-scale emotional speech synthesis model that leverages Speech Emotion Diarization (SED) and Speech Emotion Recognition (SER) to model emotions at different levels. Specifically, our proposed approach integrates the utterance-level emotion embedding extracted by SER with fine-grained frame-level emotion embedding obtained from SED. These embeddings are used to condition the reverse process of the denoising diffusion probabilistic model (DDPM). Additionally, we employ cross-domain SED to accurately predict soft labels, addressing the challenge of a scarcity of fine-grained emotion-annotated datasets for supervising emotional TTS training.

This paper addresses the problem of dialogue reasoning with contextualized commonsense inference. We curate CICERO, a dataset of dyadic conversations with five types of utterance-level reasoning-based inferences: cause, subsequent event, prerequisite, motivation, and emotional reaction. The dataset contains 53,105 of such inferences from 5,672 dialogues. We use this dataset to solve relevant generative and discriminative tasks: generation of cause and subsequent event; generation of prerequisite, motivation, and listener's emotional reaction; and selection of plausible alternatives. Our results ascertain the value of such dialogue-centric commonsense knowledge datasets. It is our hope that CICERO will open new research avenues into commonsense-based dialogue reasoning.

Applying existing methods to emotional support conversation -- which provides valuable assistance to people who are in need -- has two major limitations: (a) they generally employ a conversation-level emotion label, which is too coarse-grained to capture user's instant mental state; (b) most of them focus on expressing empathy in the response(s) rather than gradually reducing user's distress. To address the problems, we propose a novel model MISC, which firstly infers the user's fine-grained emotional status, and then responds skillfully using a mixture of strategy. Experimental results on the benchmark dataset demonstrate the effectiveness of our method and reveal the benefits of fine-grained emotion understanding as well as mixed-up strategy modeling. Our code and data could be found in https://github.com/morecry/MISC.

Current approaches to empathetic response generation view the set of emotions expressed in the input text as a flat structure, where all the emotions are treated uniformly. We argue that empathetic responses often mimic the emotion of the user to a varying degree, depending on its positivity or negativity and content. We show that the consideration of this polarity-based emotion clusters and emotional mimicry results in improved empathy and contextual relevance of the response as compared to the state-of-the-art. Also, we introduce stochasticity into the emotion mixture that yields emotionally more varied empathetic responses than the previous work. We demonstrate the importance of these factors to empathetic response generation using both automatic- and human-based evaluations. The implementation of MIME is publicly available at https://github.com/declare-lab/MIME.

In this paper we present our approach to tackle the Implicit Emotion Shared Task (IEST) organized as part of WASSA 2018 at EMNLP 2018. Given a tweet, from which a certain word has been removed, we are asked to predict the emotion of the missing word. In this work, we experiment with neural Transfer Learning (TL) methods. Our models are based on LSTM networks, augmented with a self-attention mechanism. We use the weights of various pretrained models, for initializing specific layers of our networks. We leverage a big collection of unlabeled Twitter messages, for pretraining word2vec word embeddings and a set of diverse language models. Moreover, we utilize a sentiment analysis dataset for pretraining a model, which encodes emotion related information. The submitted model consists of an ensemble of the aforementioned TL models. Our team ranked 3rd out of 30 participants, achieving an F1 score of 0.703.

Empathetic conversation is psychologically supposed to be the result of conscious alignment and interaction between the cognition and affection of empathy. However, existing empathetic dialogue models usually consider only the affective aspect or treat cognition and affection in isolation, which limits the capability of empathetic response generation. In this work, we propose the CASE model for empathetic dialogue generation. It first builds upon a commonsense cognition graph and an emotional concept graph and then aligns the user's cognition and affection at both the coarse-grained and fine-grained levels. Through automatic and manual evaluation, we demonstrate that CASE outperforms state-of-the-art baselines of empathetic dialogues and can generate more empathetic and informative responses.

There has been growing interest in using neural networks and deep learning techniques to create dialogue systems. Conversational recommendation is an interesting setting for the scientific exploration of dialogue with natural language as the associated discourse involves goal-driven dialogue that often transforms naturally into more free-form chat. This paper provides two contributions. First, until now there has been no publicly available large-scale dataset consisting of real-world dialogues centered around recommendations. To address this issue and to facilitate our exploration here, we have collected ReDial, a dataset consisting of over 10,000 conversations centered around the theme of providing movie recommendations. We make this data available to the community for further research. Second, we use this dataset to explore multiple facets of conversational recommendations. In particular we explore new neural architectures, mechanisms, and methods suitable for composing conversational recommendation systems. Our dataset allows us to systematically probe model sub-components addressing different parts of the overall problem domain ranging from: sentiment analysis and cold-start recommendation generation to detailed aspects of how natural language is used in this setting in the real world. We combine such sub-components into a full-blown dialogue system and examine its behavior.

This paper summarizes our contributions to the document-grounded dialog tasks at the 9th and 10th Dialog System Technology Challenges (DSTC9 and DSTC10). In both iterations the task consists of three subtasks: first detect whether the current turn is knowledge seeking, second select a relevant knowledge document, and third generate a response grounded on the selected document. For DSTC9 we proposed different approaches to make the selection task more efficient. The best method, Hierarchical Selection, actually improves the results compared to the original baseline and gives a speedup of 24x. In the DSTC10 iteration of the task, the challenge was to adapt systems trained on written dialogs to perform well on noisy automatic speech recognition transcripts. Therefore, we proposed data augmentation techniques to increase the robustness of the models as well as methods to adapt the style of generated responses to fit well into the proceeding dialog. Additionally, we proposed a noisy channel model that allows for increasing the factuality of the generated responses. In addition to summarizing our previous contributions, in this work, we also report on a few small improvements and reconsider the automatic evaluation metrics for the generation task which have shown a low correlation to human judgments.

The rapid advancement of Large Language Models (LLMs) has revolutionized the generation of emotional support conversations (ESC), offering scalable solutions with reduced costs and enhanced data privacy. This paper explores the role of personas in the creation of ESC by LLMs. Our research utilizes established psychological frameworks to measure and infuse persona traits into LLMs, which then generate dialogues in the emotional support scenario. We conduct extensive evaluations to understand the stability of persona traits in dialogues, examining shifts in traits post-generation and their impact on dialogue quality and strategy distribution. Experimental results reveal several notable findings: 1) LLMs can infer core persona traits, 2) subtle shifts in emotionality and extraversion occur, influencing the dialogue dynamics, and 3) the application of persona traits modifies the distribution of emotional support strategies, enhancing the relevance and empathetic quality of the responses. These findings highlight the potential of persona-driven LLMs in crafting more personalized, empathetic, and effective emotional support dialogues, which has significant implications for the future design of AI-driven emotional support systems.

Audio-driven talking-head synthesis is a popular research topic for virtual human-related applications. However, the inflexibility and inefficiency of existing methods, which necessitate expensive end-to-end training to transfer emotions from guidance videos to talking-head predictions, are significant limitations. In this work, we propose the Emotional Adaptation for Audio-driven Talking-head (EAT) method, which transforms emotion-agnostic talking-head models into emotion-controllable ones in a cost-effective and efficient manner through parameter-efficient adaptations. Our approach utilizes a pretrained emotion-agnostic talking-head transformer and introduces three lightweight adaptations (the Deep Emotional Prompts, Emotional Deformation Network, and Emotional Adaptation Module) from different perspectives to enable precise and realistic emotion controls. Our experiments demonstrate that our approach achieves state-of-the-art performance on widely-used benchmarks, including LRW and MEAD. Additionally, our parameter-efficient adaptations exhibit remarkable generalization ability, even in scenarios where emotional training videos are scarce or nonexistent. Project website: https://yuangan.github.io/eat/

We introduce EQ-Bench, a novel benchmark designed to evaluate aspects of emotional intelligence in Large Language Models (LLMs). We assess the ability of LLMs to understand complex emotions and social interactions by asking them to predict the intensity of emotional states of characters in a dialogue. The benchmark is able to discriminate effectively between a wide range of models. We find that EQ-Bench correlates strongly with comprehensive multi-domain benchmarks like MMLU (Hendrycks et al., 2020) (r=0.97), indicating that we may be capturing similar aspects of broad intelligence. Our benchmark produces highly repeatable results using a set of 60 English-language questions. We also provide open-source code for an automated benchmarking pipeline at https://github.com/EQ-bench/EQ-Bench and a leaderboard at https://eqbench.com

We have a Christmas gift for Harry Potter fans all over the world. In this paper, we present Harry Potter Dialogue (HPD), a dataset that helps train Harry Potter-like dialogue agents. Such a task is typically viewed as a variant of personalized dialogue agents, but they differ significantly in three respects: 1) Harry lived in a virtual world of wizards, thus, real-world commonsense may not apply to Harry's conversations; 2) Harry's behavior is strongly linked to background information in conversations: the scene, its attributes and its relationship to other speakers; and 3) Such backgrounds are dynamically altered as the storyline goes on. The HPD dataset, as the first dataset to facilitate the study of dialogue agent construction for characters within a story, provides rich contextual information about each dialogue session such as scenes, character attributes, and relations. More importantly, all the background information will change over the course of the story. In addition, HPD could support both dialogue generation and retrieval tasks. We evaluate baselines such as Dialog-GPT and BOB to determine the extent to which they can generate Harry Potter-like responses. The experimental results disappoint us in that although the generated responses are fluent, they still seem out of character for Harry. Besides, we validate the current most robust dialogue agent, ChatGPT, which also can't generate plausible Harry-Potter-like responses in some cases, either. Our results suggest that there is much scope for future research.

We propose leveraging cognitive science research on emotions and communication to improve language models for emotion analysis. First, we present the main emotion theories in psychology and cognitive science. Then, we introduce the main methods of emotion annotation in natural language processing and their connections to psychological theories. We also present the two main types of analyses of emotional communication in cognitive pragmatics. Finally, based on the cognitive science research presented, we propose directions for improving language models for emotion analysis. We suggest that these research efforts pave the way for constructing new annotation schemes, methods, and a possible benchmark for emotional understanding, considering different facets of human emotion and communication.

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

Recently, ChatGPT has drawn great attention from both the research community and the public. We are particularly curious about whether it can serve as a universal sentiment analyzer. To this end, in this work, we provide a preliminary evaluation of ChatGPT on the understanding of opinions, sentiments, and emotions contained in the text. Specifically, we evaluate it in four settings, including standard evaluation, polarity shift evaluation, open-domain evaluation, and sentiment inference evaluation. The above evaluation involves 18 benchmark datasets and 5 representative sentiment analysis tasks, and we compare ChatGPT with fine-tuned BERT and corresponding state-of-the-art (SOTA) models on end-task. Moreover, we also conduct human evaluation and present some qualitative case studies to gain a deep comprehension of its sentiment analysis capabilities.

Recent works have shown that generative data augmentation, where synthetic samples generated from deep generative models complement the training dataset, benefit NLP tasks. In this work, we extend this approach to the task of dialog state tracking for goal-oriented dialogs. Due to the inherent hierarchical structure of goal-oriented dialogs over utterances and related annotations, the deep generative model must be capable of capturing the coherence among different hierarchies and types of dialog features. We propose the Variational Hierarchical Dialog Autoencoder (VHDA) for modeling the complete aspects of goal-oriented dialogs, including linguistic features and underlying structured annotations, namely speaker information, dialog acts, and goals. The proposed architecture is designed to model each aspect of goal-oriented dialogs using inter-connected latent variables and learns to generate coherent goal-oriented dialogs from the latent spaces. To overcome training issues that arise from training complex variational models, we propose appropriate training strategies. Experiments on various dialog datasets show that our model improves the downstream dialog trackers' robustness via generative data augmentation. We also discover additional benefits of our unified approach to modeling goal-oriented dialogs: dialog response generation and user simulation, where our model outperforms previous strong baselines.

Emotion prediction is the field of study to understand human emotions. Existing methods focus on modalities like text, audio, facial expressions, etc., which could be private to the user. Emotion can be derived from the subject's psychological data as well. Various approaches that employ combinations of physiological sensors for emotion recognition have been proposed. Yet, not all sensors are simple to use and handy for individuals in their daily lives. Thus, we propose a system to predict user emotion using smartwatch sensors. We design a framework to collect ground truth in real-time utilizing a mix of English and regional language-based videos to invoke emotions in participants and collect the data. Further, we modeled the problem as binary classification due to the limited dataset size and experimented with multiple machine-learning models. We also did an ablation study to understand the impact of features including Heart Rate, Accelerometer, and Gyroscope sensor data on mood. From the experimental results, Multi-Layer Perceptron has shown a maximum accuracy of 93.75 percent for pleasant-unpleasant (high/low valence classification) moods.

The continuous and increasing use of social media has enabled the expression of human thoughts, opinions, and everyday actions publicly at an unprecedented scale. We present the Vent dataset, the largest annotated dataset of text, emotions, and social connections to date. It comprises more than 33 millions of posts by nearly a million of users together with their social connections. Each post has an associated emotion. There are 705 different emotions, organized in 63 "emotion categories", forming a two-level taxonomy of affects. Our initial statistical analysis describes the global patterns of activity in the Vent platform, revealing large heterogenities and certain remarkable regularities regarding the use of the different emotions. We focus on the aggregated use of emotions, the temporal activity, and the social network of users, and outline possible methods to infer emotion networks based on the user activity. We also analyze the text and describe the affective landscape of Vent, finding agreements with existing (small scale) annotated corpus in terms of emotion categories and positive/negative valences. Finally, we discuss possible research questions that can be addressed from this unique dataset.

Speech emotion recognition has become increasingly important in recent years due to its potential applications in healthcare, customer service, and personalization of dialogue systems. However, a major issue in this field is the lack of datasets that adequately represent basic emotional states across various language families. As datasets covering Slavic languages are rare, there is a need to address this research gap. This paper presents the development of nEMO, a novel corpus of emotional speech in Polish. The dataset comprises over 3 hours of samples recorded with the participation of nine actors portraying six emotional states: anger, fear, happiness, sadness, surprise, and a neutral state. The text material used was carefully selected to represent the phonetics of the Polish language adequately. The corpus is freely available under the terms of a Creative Commons license (CC BY-NC-SA 4.0).

Many classical fairy tales, fiction, and screenplays leverage dialogue to advance story plots and establish characters. We present the first study to explore whether machines can understand and generate dialogue in stories, which requires capturing traits of different characters and the relationships between them. To this end, we propose two new tasks including Masked Dialogue Generation and Dialogue Speaker Recognition, i.e., generating missing dialogue turns and predicting speakers for specified dialogue turns, respectively. We build a new dataset DialStory, which consists of 105k Chinese stories with a large amount of dialogue weaved into the plots to support the evaluation. We show the difficulty of the proposed tasks by testing existing models with automatic and manual evaluation on DialStory. Furthermore, we propose to learn explicit character representations to improve performance on these tasks. Extensive experiments and case studies show that our approach can generate more coherent and informative dialogue, and achieve higher speaker recognition accuracy than strong baselines.

Intent detection and slot filling are critical tasks in spoken and natural language understanding for task-oriented dialog systems. In this work we describe our participation in the slot and intent detection for low-resource language varieties (SID4LR; Aepli et al. (2023)). We investigate the slot and intent detection (SID) tasks using a wide range of models and settings. Given the recent success of multitask-prompted finetuning of large language models, we also test the generalization capability of the recent encoder-decoder model mT0 (Muennighoff et al., 2022) on new tasks (i.e., SID) in languages they have never intentionally seen. We show that our best model outperforms the baseline by a large margin (up to +30 F1 points) in both SID tasks

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that are informative and coherent with the local context. In this work, we propose a dialog framework that incorporates both local knowledge as well as users' past dialogues to generate high quality conversations. We introduce an approach to build a dataset based on Reddit conversations, where outbound URL links are widely available in the conversations and the hyperlinked documents can be naturally included as local external knowledge. Using our framework and dataset, we demonstrate that incorporating local knowledge can largely improve informativeness, coherency and realisticness measures using human evaluations. In particular, our approach consistently outperforms the state-of-the-art conversational model on the Reddit dataset across all three measures. We also find that scaling the size of our models from 117M to 8.3B parameters yields consistent improvement of validation perplexity as well as human evaluated metrics. Our model with 8.3B parameters can generate human-like responses as rated by various human evaluations in a single-turn dialog setting.

Dialogue models are able to generate coherent and fluent responses, but they can still be challenging to control and may produce non-engaging, unsafe results. This unpredictability diminishes user trust and can hinder the use of the models in the real world. To address this, we introduce DialGuide, a novel framework for controlling dialogue model behavior using natural language rules, or guidelines. These guidelines provide information about the context they are applicable to and what should be included in the response, allowing the models to generate responses that are more closely aligned with the developer's expectations and intent. We evaluate DialGuide on three tasks in open-domain dialogue response generation: guideline selection, response generation, and response entailment verification. Our dataset contains 10,737 positive and 15,467 negative dialogue context-response-guideline triplets across two domains - chit-chat and safety. We provide baseline models for the tasks and benchmark their performance. We also demonstrate that DialGuide is effective in the dialogue safety domain, producing safe and engaging responses that follow developer guidelines.

Accurate emotion perception is crucial for various applications, including human-computer interaction, education, and counseling. However, traditional single-modality approaches often fail to capture the complexity of real-world emotional expressions, which are inherently multimodal. Moreover, existing Multimodal Large Language Models (MLLMs) face challenges in integrating audio and recognizing subtle facial micro-expressions. To address this, we introduce the MERR dataset, containing 28,618 coarse-grained and 4,487 fine-grained annotated samples across diverse emotional categories. This dataset enables models to learn from varied scenarios and generalize to real-world applications. Furthermore, we propose Emotion-LLaMA, a model that seamlessly integrates audio, visual, and textual inputs through emotion-specific encoders. By aligning features into a shared space and employing a modified LLaMA model with instruction tuning, Emotion-LLaMA significantly enhances both emotional recognition and reasoning capabilities. Extensive evaluations show Emotion-LLaMA outperforms other MLLMs, achieving top scores in Clue Overlap (7.83) and Label Overlap (6.25) on EMER, an F1 score of 0.9036 on MER2023-SEMI challenge, and the highest UAR (45.59) and WAR (59.37) in zero-shot evaluations on DFEW dataset.

We present the first human-annotated dialogue-based relation extraction (RE) dataset DialogRE, aiming to support the prediction of relation(s) between two arguments that appear in a dialogue. We further offer DialogRE as a platform for studying cross-sentence RE as most facts span multiple sentences. We argue that speaker-related information plays a critical role in the proposed task, based on an analysis of similarities and differences between dialogue-based and traditional RE tasks. Considering the timeliness of communication in a dialogue, we design a new metric to evaluate the performance of RE methods in a conversational setting and investigate the performance of several representative RE methods on DialogRE. Experimental results demonstrate that a speaker-aware extension on the best-performing model leads to gains in both the standard and conversational evaluation settings. DialogRE is available at https://dataset.org/dialogre/.

Endowing a dialogue system with particular personality traits is essential to deliver more human-like conversations. However, due to the challenge of embodying personality via language expression and the lack of large-scale persona-labeled dialogue data, this research problem is still far from well-studied. In this paper, we investigate the problem of incorporating explicit personality traits in dialogue generation to deliver personalized dialogues. To this end, firstly, we construct PersonalDialog, a large-scale multi-turn dialogue dataset containing various traits from a large number of speakers. The dataset consists of 20.83M sessions and 56.25M utterances from 8.47M speakers. Each utterance is associated with a speaker who is marked with traits like Age, Gender, Location, Interest Tags, etc. Several anonymization schemes are designed to protect the privacy of each speaker. This large-scale dataset will facilitate not only the study of personalized dialogue generation, but also other researches on sociolinguistics or social science. Secondly, to study how personality traits can be captured and addressed in dialogue generation, we propose persona-aware dialogue generation models within the sequence to sequence learning framework. Explicit personality traits (structured by key-value pairs) are embedded using a trait fusion module. During the decoding process, two techniques, namely persona-aware attention and persona-aware bias, are devised to capture and address trait-related information. Experiments demonstrate that our model is able to address proper traits in different contexts. Case studies also show interesting results for this challenging research problem.

We present EmoBERTa: Speaker-Aware Emotion Recognition in Conversation with RoBERTa, a simple yet expressive scheme of solving the ERC (emotion recognition in conversation) task. By simply prepending speaker names to utterances and inserting separation tokens between the utterances in a dialogue, EmoBERTa can learn intra- and inter- speaker states and context to predict the emotion of a current speaker, in an end-to-end manner. Our experiments show that we reach a new state of the art on the two popular ERC datasets using a basic and straight-forward approach. We've open sourced our code and models at https://github.com/tae898/erc.

Despite recent progress in open-domain dialogue evaluation, how to develop automatic metrics remains an open problem. We explore the potential of dialogue evaluation featuring dialog act information, which was hardly explicitly modeled in previous methods. However, defined at the utterance level in general, dialog act is of coarse granularity, as an utterance can contain multiple segments possessing different functions. Hence, we propose segment act, an extension of dialog act from utterance level to segment level, and crowdsource a large-scale dataset for it. To utilize segment act flows, sequences of segment acts, for evaluation, we develop the first consensus-based dialogue evaluation framework, FlowEval. This framework provides a reference-free approach for dialog evaluation by finding pseudo-references. Extensive experiments against strong baselines on three benchmark datasets demonstrate the effectiveness and other desirable characteristics of our FlowEval, pointing out a potential path for better dialogue evaluation.

In the sentiment attitude extraction task, the aim is to identify <<attitudes>> -- sentiment relations between entities mentioned in text. In this paper, we provide a study on attention-based context encoders in the sentiment attitude extraction task. For this task, we adapt attentive context encoders of two types: (i) feature-based; (ii) self-based. Our experiments with a corpus of Russian analytical texts RuSentRel illustrate that the models trained with attentive encoders outperform ones that were trained without them and achieve 1.5-5.9% increase by F1. We also provide the analysis of attention weight distributions in dependence on the term type.

There has been an increasing research interest in developing specialized dialogue systems that can offer mental health support. However, gathering large-scale and real-life multi-turn conversations for mental health support poses challenges due to the sensitivity of personal information, as well as the time and cost involved. To address these issues, we introduce the SMILE approach, an inclusive language expansion technique that employs ChatGPT to extend public single-turn dialogues into multi-turn ones. Our research first presents a preliminary exploratory study that validates the effectiveness of the SMILE approach. Furthermore, we conduct a comprehensive and systematic contrastive analysis of datasets generated with and without the SMILE approach, demonstrating that the SMILE method results in a large-scale, diverse, and close-to-real-life multi-turn mental health support conversation corpus, including dialog topics, lexical and semantic features. Finally, we use the collected corpus (SMILECHAT) to develop a more effective dialogue system that offers emotional support and constructive suggestions in multi-turn conversations for mental health support.

Dialog models can be greatly strengthened through grounding on various external information, but grounded dialog corpora are usually not naturally accessible. In this work, we focus on the few-shot learning for grounded dialog generation (GDG). We first propose a simple prompting method for GDG tasks, where different constructs of model input, such as the grounding source and the conversation context, are distinguished through continuous or discrete prompts. On three typical GDG tasks, we empirically demonstrate and analyze in-depth the effectiveness of our method. We then conduct extensive experiments to thoroughly investigate how our prompting method works with different pre-trained models. We show that prompted language models perform superiorly to conversational models, and further analyze various factors that influence the effects of prompting. Overall, our work introduces a prompt-based perspective to the few-shot learning for GDG tasks, and provides valuable findings and insights for future research.

We present LaMDA: Language Models for Dialog Applications. LaMDA is a family of Transformer-based neural language models specialized for dialog, which have up to 137B parameters and are pre-trained on 1.56T words of public dialog data and web text. While model scaling alone can improve quality, it shows less improvements on safety and factual grounding. We demonstrate that fine-tuning with annotated data and enabling the model to consult external knowledge sources can lead to significant improvements towards the two key challenges of safety and factual grounding. The first challenge, safety, involves ensuring that the model's responses are consistent with a set of human values, such as preventing harmful suggestions and unfair bias. We quantify safety using a metric based on an illustrative set of human values, and we find that filtering candidate responses using a LaMDA classifier fine-tuned with a small amount of crowdworker-annotated data offers a promising approach to improving model safety. The second challenge, factual grounding, involves enabling the model to consult external knowledge sources, such as an information retrieval system, a language translator, and a calculator. We quantify factuality using a groundedness metric, and we find that our approach enables the model to generate responses grounded in known sources, rather than responses that merely sound plausible. Finally, we explore the use of LaMDA in the domains of education and content recommendations, and analyze their helpfulness and role consistency.

Large Language Models (LLMs) have demonstrated superior abilities in tasks such as chatting, reasoning, and question-answering. However, standard LLMs may ignore crucial paralinguistic information, such as sentiment, emotion, and speaking style, which are essential for achieving natural, human-like spoken conversation, especially when such information is conveyed by acoustic cues. We therefore propose Paralinguistics-enhanced Generative Pretrained Transformer (ParalinGPT), an LLM that utilizes text and speech modalities to better model the linguistic content and paralinguistic attributes of spoken dialogue. The model takes the conversational context of text, speech embeddings, and paralinguistic attributes as input prompts within a serialized multitasking multimodal framework. Specifically, our framework serializes tasks in the order of current paralinguistic attribute prediction, response paralinguistic attribute prediction, and response text generation with autoregressive conditioning. We utilize the Switchboard-1 corpus, including its sentiment labels as the paralinguistic attribute, as our spoken dialogue dataset. Experimental results indicate the proposed serialized multitasking method outperforms typical sequence classification techniques on current and response sentiment classification. Furthermore, leveraging conversational context and speech embeddings significantly improves both response text generation and sentiment prediction. Our proposed framework achieves relative improvements of 6.7%, 12.0%, and 3.5% in current sentiment accuracy, response sentiment accuracy, and response text BLEU score, respectively.

Existing Machine Learning techniques yield close to human performance on text-based classification tasks. However, the presence of multi-modal noise in chat data such as emoticons, slang, spelling mistakes, code-mixed data, etc. makes existing deep-learning solutions perform poorly. The inability of deep-learning systems to robustly capture these covariates puts a cap on their performance. We propose NELEC: Neural and Lexical Combiner, a system which elegantly combines textual and deep-learning based methods for sentiment classification. We evaluate our system as part of the third task of 'Contextual Emotion Detection in Text' as part of SemEval-2019. Our system performs significantly better than the baseline, as well as our deep-learning model benchmarks. It achieved a micro-averaged F1 score of 0.7765, ranking 3rd on the test-set leader-board. Our code is available at https://github.com/iamgroot42/nelec

Everyday conversations require understanding everyday events, which in turn, requires understanding temporal commonsense concepts interwoven with those events. Despite recent progress with massive pre-trained language models (LMs) such as T5 and GPT-3, their capability of temporal reasoning in dialogs remains largely under-explored. In this paper, we present the first study to investigate pre-trained LMs for their temporal reasoning capabilities in dialogs by introducing a new task and a crowd-sourced English challenge set, TIMEDIAL. We formulate TIME-DIAL as a multiple-choice cloze task with over 1.1K carefully curated dialogs. Empirical results demonstrate that even the best performing models struggle on this task compared to humans, with 23 absolute points of gap in accuracy. Furthermore, our analysis reveals that the models fail to reason about dialog context correctly; instead, they rely on shallow cues based on existing temporal patterns in context, motivating future research for modeling temporal concepts in text and robust contextual reasoning about them. The dataset is publicly available at: https://github.com/google-research-datasets/timedial.

Learning from free-text human feedback is essential for dialog systems, but annotated data is scarce and usually covers only a small fraction of error types known in conversational AI. Instead of collecting and annotating new datasets from scratch, recent advances in synthetic dialog generation could be used to augment existing dialog datasets with the necessary annotations. However, to assess the feasibility of such an effort, it is important to know the types and frequency of free-text human feedback included in these datasets. In this work, we investigate this question for a variety of commonly used dialog datasets, including MultiWoZ, SGD, BABI, PersonaChat, Wizards-of-Wikipedia, and the human-bot split of the Self-Feeding Chatbot. Using our observations, we derive new taxonomies for the annotation of free-text human feedback in dialogs and investigate the impact of including such data in response generation for three SOTA language generation models, including GPT-2, LLAMA, and Flan-T5. Our findings provide new insights into the composition of the datasets examined, including error types, user response types, and the relations between them.

Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion detection via audio, for recognizing empathetic feedback opportunities in language learning. We then build the first spoken English-teaching chatbot with adaptive, empathetic feedback. This feedback is synthesized through automatic prompt optimization of ChatGPT and is evaluated with English learners. We demonstrate the effectiveness of our system through a preliminary user study.

Conversational systems often rely on embedding models for intent classification and intent clustering tasks. The advent of Large Language Models (LLMs), which enable instructional embeddings allowing one to adjust semantics over the embedding space using prompts, are being viewed as a panacea for these downstream conversational tasks. However, traditional evaluation benchmarks rely solely on task metrics that don't particularly measure gaps related to semantic understanding. Thus, we propose an intent semantic toolkit that gives a more holistic view of intent embedding models by considering three tasks -- (1) intent classification, (2) intent clustering, and (3) a novel triplet task. The triplet task gauges the model's understanding of two semantic concepts paramount in real-world conversational systems -- negation and implicature. We observe that current embedding models fare poorly in semantic understanding of these concepts. To address this, we propose a pre-training approach to improve the embedding model by leveraging augmentation with data generated by an auto-regressive model and a contrastive loss term. Our approach improves the semantic understanding of the intent embedding model on the aforementioned linguistic dimensions while slightly effecting their performance on downstream task metrics.

This paper presents Att-HACK, the first large database of acted speech with social attitudes. Available databases of expressive speech are rare and very often restricted to the primary emotions: anger, joy, sadness, fear. This greatly limits the scope of the research on expressive speech. Besides, a fundamental aspect of speech prosody is always ignored and missing from such databases: its variety, i.e. the possibility to repeat an utterance while varying its prosody. This paper represents a first attempt to widen the scope of expressivity in speech, by providing a database of acted speech with social attitudes: friendly, seductive, dominant, and distant. The proposed database comprises 25 speakers interpreting 100 utterances in 4 social attitudes, with 3-5 repetitions each per attitude for a total of around 30 hours of speech. The Att-HACK is freely available for academic research under a Creative Commons Licence.

Designing dialog tutors has been challenging as it involves modeling the diverse and complex pedagogical strategies employed by human tutors. Although there have been significant recent advances in neural conversational systems using large language models (LLMs) and growth in available dialog corpora, dialog tutoring has largely remained unaffected by these advances. In this paper, we rigorously analyze various generative language models on two dialog tutoring datasets for language learning using automatic and human evaluations to understand the new opportunities brought by these advances as well as the challenges we must overcome to build models that would be usable in real educational settings. We find that although current approaches can model tutoring in constrained learning scenarios when the number of concepts to be taught and possible teacher strategies are small, they perform poorly in less constrained scenarios. Our human quality evaluation shows that both models and ground-truth annotations exhibit low performance in terms of equitable tutoring, which measures learning opportunities for students and how engaging the dialog is. To understand the behavior of our models in a real tutoring setting, we conduct a user study using expert annotators and find a significantly large number of model reasoning errors in 45% of conversations. Finally, we connect our findings to outline future work.

Building conversational systems in new domains and with added functionality requires resource-efficient models that work under low-data regimes (i.e., in few-shot setups). Motivated by these requirements, we introduce intent detection methods backed by pretrained dual sentence encoders such as USE and ConveRT. We demonstrate the usefulness and wide applicability of the proposed intent detectors, showing that: 1) they outperform intent detectors based on fine-tuning the full BERT-Large model or using BERT as a fixed black-box encoder on three diverse intent detection data sets; 2) the gains are especially pronounced in few-shot setups (i.e., with only 10 or 30 annotated examples per intent); 3) our intent detectors can be trained in a matter of minutes on a single CPU; and 4) they are stable across different hyperparameter settings. In hope of facilitating and democratizing research focused on intention detection, we release our code, as well as a new challenging single-domain intent detection dataset comprising 13,083 annotated examples over 77 intents.

Emotion Recognition in Conversations (ERC) is crucial in developing sympathetic human-machine interaction. In conversational videos, emotion can be present in multiple modalities, i.e., audio, video, and transcript. However, due to the inherent characteristics of these modalities, multi-modal ERC has always been considered a challenging undertaking. Existing ERC research focuses mainly on using text information in a discussion, ignoring the other two modalities. We anticipate that emotion recognition accuracy can be improved by employing a multi-modal approach. Thus, in this study, we propose a Multi-modal Fusion Network (M2FNet) that extracts emotion-relevant features from visual, audio, and text modality. It employs a multi-head attention-based fusion mechanism to combine emotion-rich latent representations of the input data. We introduce a new feature extractor to extract latent features from the audio and visual modality. The proposed feature extractor is trained with a novel adaptive margin-based triplet loss function to learn emotion-relevant features from the audio and visual data. In the domain of ERC, the existing methods perform well on one benchmark dataset but not on others. Our results show that the proposed M2FNet architecture outperforms all other methods in terms of weighted average F1 score on well-known MELD and IEMOCAP datasets and sets a new state-of-the-art performance in ERC.

Emotion recognition has become an important field of research in Human Computer Interactions as we improve upon the techniques for modelling the various aspects of behaviour. With the advancement of technology our understanding of emotions are advancing, there is a growing need for automatic emotion recognition systems. One of the directions the research is heading is the use of Neural Networks which are adept at estimating complex functions that depend on a large number and diverse source of input data. In this paper we attempt to exploit this effectiveness of Neural networks to enable us to perform multimodal Emotion recognition on IEMOCAP dataset using data from Speech, Text, and Motion capture data from face expressions, rotation and hand movements. Prior research has concentrated on Emotion detection from Speech on the IEMOCAP dataset, but our approach is the first that uses the multiple modes of data offered by IEMOCAP for a more robust and accurate emotion detection.

Stickers, while widely recognized for enhancing empathetic communication in online interactions, remain underexplored in current empathetic dialogue research, notably due to the challenge of a lack of comprehensive datasets. In this paper, we introduce the Agent for STICKERCONV (Agent4SC), which uses collaborative agent interactions to realistically simulate human behavior with sticker usage, thereby enhancing multimodal empathetic communication. Building on this foundation, we develop a multimodal empathetic dialogue dataset, STICKERCONV, comprising 12.9K dialogue sessions, 5.8K unique stickers, and 2K diverse conversational scenarios. This dataset serves as a benchmark for multimodal empathetic generation. To advance further, we propose PErceive and Generate Stickers (PEGS), a multimodal empathetic response generation framework, complemented by a comprehensive set of empathy evaluation metrics based on LLM. Our experiments demonstrate PEGS's effectiveness in generating contextually relevant and emotionally resonant multimodal empathetic responses, contributing to the advancement of more nuanced and engaging empathetic dialogue systems.

Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them do not generalize to unseen datasets and/or need a human-generated reference response during inference, making it infeasible for online evaluation. Here, we propose an unreferenced automated evaluation metric that uses large pre-trained language models to extract latent representations of utterances, and leverages the temporal transitions that exist between them. We show that our model achieves higher correlation with human annotations in an online setting, while not requiring true responses for comparison during inference.

This paper shows how LLMs (Large Language Models) may be used to estimate a summary of the emotional state associated with piece of text. The summary of emotional state is a dictionary of words used to describe emotion together with the probability of the word appearing after a prompt comprising the original text and an emotion eliciting tail. Through emotion analysis of Amazon product reviews we demonstrate emotion descriptors can be mapped into a PCA type space. It was hoped that text descriptions of actions to improve a current text described state could also be elicited through a tail prompt. Experiment seemed to indicate that this is not straightforward to make work. This failure put our hoped for selection of action via choosing the best predict ed outcome via comparing emotional responses out of reach for the moment.

Understanding how language supports emotion inference remains a topic of debate in emotion science. The present study investigated whether language-derived emotion-concept knowledge would causally support emotion inference by manipulating the language-specific knowledge representations in large language models. Using the prompt technique, 14 attributes of emotion concepts were found to be represented by distinct artificial neuron populations. By manipulating these attribute-related neurons, the majority of the emotion inference tasks showed performance deterioration compared to random manipulations. The attribute-specific performance deterioration was related to the importance of different attributes in human mental space. Our findings provide causal evidence in support of a language-based mechanism for emotion inference and highlight the contributions of emotion-concept knowledge.

While recent advances in Text-to-Speech (TTS) technology produce natural and expressive speech, they lack the option for users to select emotion and control intensity. We propose EmoKnob, a framework that allows fine-grained emotion control in speech synthesis with few-shot demonstrative samples of arbitrary emotion. Our framework leverages the expressive speaker representation space made possible by recent advances in foundation voice cloning models. Based on the few-shot capability of our emotion control framework, we propose two methods to apply emotion control on emotions described by open-ended text, enabling an intuitive interface for controlling a diverse array of nuanced emotions. To facilitate a more systematic emotional speech synthesis field, we introduce a set of evaluation metrics designed to rigorously assess the faithfulness and recognizability of emotion control frameworks. Through objective and subjective evaluations, we show that our emotion control framework effectively embeds emotions into speech and surpasses emotion expressiveness of commercial TTS services.