Relentless staff shortage leaves home care sector struggling | The King's Fund
Home care in England: views from commissioners and providers finds that the market for home care providers is extremely fragile, with squeezed margins and low fees forcing providers to leave. In 2017 providers handed back home care contracts in more than one in three local authorities, and some of the largest providers have withdrawn from the publicly funded home care market altogether.
Staff shortages are a ‘relentless challenge’ for home care providers in many places. It finds concerns that fees paid by some local authorities are too low to maintain quality services, leading to high turnover of providers and staff. This has negative impacts on continuity of care and potentially wider effects on care quality. Researchers also uncovered fears that some care staff are being paid below legal minimum wage levels.
4 in 10 home care workers leave their role every year
more than half of home care workers are on zero hours contracts.
in 2016/17 around 500 new home care agencies registered each quarter and 400 left the market
in a 2017 survey, many council directors of adult social services had experienced home care providers ceasing to trade in the previous six months (39 per cent) or having contracts handed back (37 per cent).
Faced with reductions in their central government grant, council spending on social care was three per cent lower in 2017/18 than in 2009/10. Part of this reduction has been achieved by holding down the amount local authorities pay providers for care. Analysis suggests a link between prices paid by councils and the quality of home care. Despite this, some Local Authority commissioners are sceptical that increasing fees will boost quality or staff wages, fearing the extra funding will go into care provider’s profits.
Based on interviews with home care providers and local authority commissioners, it also found criticism of a simplistic ‘time and task’ approach to commissioning, under which providers are paid per hour to provide care but with no measurement of the outcomes achieved. The report concludes that home care needs to move away from ‘time and task’ payments to commissioning services based on achieving outcomes for people, integrated more closely with health care services.
Simon Bottery, Senior Fellow, Social Care, at The King’s Fund, said:
'Squeezed funding and a shortage of workers have left the home care sector in a fragile state. Home care providers are competing for staff with other sectors paying higher wages, offering more stable employment and better working conditions.
'The 249 million hours of home care delivered each year, much of it publicly-funded, has huge potential to improve people’s health and promote their independence. The system needs a fundamental overhaul, beginning with the upcoming Green Paper, but the prize of a better, more effective home care service is worth having.'
For further information or to request an embargoed copy of the report please contact:
Rachel Case, Press and Public Affairs Manager at The King’s Fund: 0207 307 2603, r.case@kingsfund.org.uk (07584 146 035 if calling out of hours).
This report sets out the key issues facing the home care sector based on discussions with commissioners, providersand national social care organisations.
Policy-makers have outlined their ambitions to provide joined-up care closer to home and enable people to remain independentand in their own homes. Home care will be a central component of realising these ambitions. However, there are serious concerns about the state of the home care market and the quality of care service users receive.
This report looks at social care services for older people and the impact of cuts in local authorityspending on social care providers and on older people, their families and carers.
The government’s White Paper has done little to dispel concerns that reform of adult social care is faltering,says Simon Bottery.