Pilgrims View Good
This was a comprehensive inspection, which took place on 21 November 2017 and was unannounced.
The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using similar services or caring for older family members.
People’s ability to verbally communicate was limited, so we were unable to talk with everyone. We observed staff interactions with people and observed care and support in communal areas. We spoke with one person with limited communication skills.
We spoke with seven care staff, one team leader, one activities coordinator, cook and the assistant manager. We spoke with five groups of visiting relatives. We also requested information via email from healthcare professionals involved in the home. These included professionals from the community mental health team, local authority care managers, continuing healthcare professionals, NHS and the GP.
We looked at the provider’s records. These included four people’s care records, which included care plans, health records, risk assessments and daily care records. We looked at six staff files, a sample of audits, satisfaction surveys, staff rotas, and policies and procedures.
We asked the registered manager to send additional information after the inspection visit, including training records, some audits, business continuity plan and minute of managers meeting. The information we requested was sent to us in a timely manner.
Pilgrims View is run by Avante Care and Support Limited
Mrs Jennifer Claire Rafemoyo
Mr Stuart Cross
In Kent, ME19 6HP
Avenues South East - 492 Maidstone Road
In Kent, ME5 9QN