Choice Supported Living - West Midlands Good
This service provides care and support to people living in three ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. Another manager had recently been recruited and we were told they would likely apply to become registered manager in the future.
We gave a short period notice of the inspection because some of the people using it could not consent to a home visit from an inspector. This meant that we had to arrange for a ‘best interests’ decision about this. We also needed to be sure the registered manager would be in the office to support the inspection.
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We looked at any information available from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.
We spoke with one person who used the service and four relatives about their experience of the care provided. We spoke with three members of staff in addition to the new manager, the registered manager and the deputy manager and a professional involved in one person’s care.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and a variety of records related to the quality and safety of the audits.
We continued to seek clarification from the provider to validate evidence found and continued with phone calls as part of our inspection.
Choice Supported Living - West Midlands is run by Community Homes of Intensive Care and Education Limited
Mr Mufta Hydara
Eating disorders, Learning disabilities, Mental health conditions, Personal care, Physical disabilities, Caring for adults under 65 yrs, Caring for adults over 65 yrs
EL Marsh Supported Living
In Oldbury, B69 4BY