Quadient Customer Journey Explorer helps organizations orchestrate and automate better experiences by understanding customer behaviour in real-time, intelligently interacting with highly personalized, relevant content, and delivering next-best-actions to influence customer behavior.
Understand customer behaviour in real-time with intelligent insights from analytics.
Intelligently interact with your customers by delivering highly personalized and relevant content.
Enable your team to improve the CX through recommended next-best-actions.
Understand, measure and optimize journeys
Complimentary IDC Report:
"Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping - Better Understanding of the Customer"
Quadient Customer Journey Mapping provides a powerful combined view of an organization’s collective journeys along with key success metrics and analytics in one easy-to-use dashboard. Quadient Customer Journey Mapping is the only technology on the market that integrates communication templates within the context of the journey so that CX improvements can be made in real-time.
Bring action to intelligence
Quadient Customer Journey Explorer enables companies to:
Map and understand customer journeys along with metrics and KPI's
Centralize management of communication experiences
Contextualize customer journeys
Inform data-driven decisions
Measure CX performance
Orchestrate and individualize interactions
In order to remain relevant, organizations must understand how to engage with their customers across every step of the journey. Breaking down, or connecting, silos is critical. When organizations aren’t able to share data between and among departments and channels, the customer feels it; the experience is fragmented and takes effort. As a practice, customer journey orchestration means bridging the gaps between teams and systems to better understand your customers’ individual experiences.
Customer journey orchestration helps bring action to customer touchpoints by understanding the context of the interactions, and makes real-time decisions about next-best actions.
Quadient 在 2020 年 Aspire CCM 排行榜中被评为全面领导者
Quadient 在 2020 年 Aspire 排行榜中连续三年被评为全面领导者 (Overall Leader)，该排行榜是一个在线品牌定位门户网站，致力于为客户沟通管理 (CCM) 提供商提供动态交互式供应商比较服务。
Quadient 赠送 30 天免费访问 2020 年 Aspire 排行榜门户的天数。
63% of customers are likely to switch brands if they’re treated like a number instead of as an individual.
“Inside the Connected Customer Experience Report.” TTEC
70% of respondents agree that a silo mentality is one of the biggest organizational hurdles to improving the customer experience.