Cheryl Carter | SSETA and ETDP Accredited Training and Skills Provider Cheryl Carter | specialists in soft skills training | SETA accredited Cheryl Carter | SSETA and ETDP Accredited Training and Skills Provider n
success by developing
The first 4 bookings on each course get a 20% discount if payment is on presentation of invoice.
ZULULAND COURSES
DURBAN COURSES
Over the past 21 years we have done this by…
DESIGNING PARTICIPATIVE TRAINING COURSES.
SATISFYING THE NEEDS OF THE CLIENT COMPANY.
PROVIDING QUALITY COURSE MATERIALS.
MEETING THE STANDARDS REQUIRED BY OUR INDUSTRY.
USING EXPERIENCED AND KNOWLEDGEABLE FACILITATORS.
Cheryl Carter is a small professional Accredited Training Provider who focus on facilitating intense small group training sessions.
We were established in 2000 and our emphasis is on promoting individual growth and development, whilst at the same time satisfying client requirements and industry standards.
We specialise in soft skills training and our expertise lies in Interpersonal Communication, Conflict Resolution, Project Management and Personal Development areas. We have a wide range of clients and we train across all levels in organisations.
Our in-class activities are driven by group discussions and exercises, individual assessments, role plays and videoed practical in-class presentations. ALL PoE’s ARE COMPLETED ON COURSE.
We offer courses in the following formats:
Public Seminars – in class training at a hotel venue
In Company – in class training on the client’s site
Blended – a mix of in-class and online training – learner attends in class training AND Virtual Instructor-Led Training
We offer a range of courses in Durban
Chairing Disciplinary Hearings 23 5
*Communicating Assertively 25 – 27 24 -26
*Customer Excellence 27 12
*Effective Assessing 1 – 4 28 1 – 3 6 – 9
*Emotional Intelligence 2 – 3 17 – 18
Managing Diversity 7 – 9 1 – 3 5 – 7
Motivate and Build a Team – 3½ days 11 – 14 20 – 23
*Powerful Presentations 9 – 11 8 – 10 31 1 – 2
Preparing Disciplinary Hearings 22 4
Problem Solving 29 – 31 21 – 23
Project Management 9 – 11 19 – 21 28 – 30
*Supervisory Skills 23 – 24 23 – 24 10 – 11
*Train The Trainer Plus Workplace Assessment 7 – 10 16 – 19
Train The Trainer Advanced Plus Workplace Assessment 14 – 17 23 – 23
*THESE COURSES ARE ALSO OFFERED IN VILT OR BLENDED FORMATS
*Chairing Disciplinary Hearings 9 13
Communicating Assertively 1 – 3 5 – 7
Customer Excellence 9 7 6 7
Effective Assessing 21 – 24 9 – 12
Emotional Intelligence 1 – 2 18 – 19 12 – 13
Motivate and Build a Team – 3½ days 7 – 10 23 – 26
Preparing Disciplinary Hearings 8 12
*Powerful Presentations 15 – 17 19 – 21
Problem Solving 8 – 10 27 – 29
Project Management 16 – 18 15 – 17 3 – 5
Supervisory Skills 2 – 3 25 – 26 6 – 7
Train The Trainer Plus Workplace Assessment 8 – 11 7 – 10 9 – 12
Ready to develop your staff?
Take your business to the next level by developing their skills.
SABPP CERTIFICATE
© 2021 Cheryl Carter	
The first 4 bookings get a 20% discount if payment is on presentation of invoice.
Simply being able to implement processes and procedures is not enough in business today. A person’s ability to interact with others, build relationships and respond appropriately to different situations is what will ensure success and respect in today’s business world.
Understanding the role emotional intelligence plays in interpersonal and intrapersonal relationships in life and work situations will greatly enhance a person’s ability to communicate effectively with everyone.
Understanding the concepts and principles of EQ
Understanding the EQ brain
Self awareness, self assessment and self management
Developing social skills, learning to empathise and be sensitive to others
Understanding why knowledge and expertise is important in the relationship
Skills and techniques to be a successful mentor
Assessing the relationship and the personalities involved
Learning to negotiate to the benefit of all
Giving feedback and listening appropriately
Understanding EQ and the impact it has on individual lives
ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.
Course is conducted in English – Grade 12 level.
Class size = maximum of 12
INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES
At the conclusion of this course learners will be able to:
Understand the importance EQ plays in everyday life
Implement EQ in their interactions with people
Assess their individual styles and approaches
Full participation in individual and group exercises, discussions and role plays
Completion of Portfolio of Evidence work at the end of each Module
Completion of a Summative post course presentation/assignment on EQ
One Day In Class – conference venue OR on site
Blended – 1 morning session in class,
1 morning session VILT
VILT – 4×4 hour Virtual Instructor-Led Training sessions
COURSE NUMBERS	Maximum of 12 learners	
Many ‘experienced’ supervisors have difficulty motivating and leading their people to achieve greater results. They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.
Understanding the difference between managing and leading.
The role and responsibilities of the Supervisor.
Key Performance Areas.
Goal setting and Delegation.
To equip supervisors and team leaders with the skills needed to manage and lead their team to achieve results.
BBBEE Category: F
Identify when they should manage and when they should lead
Set goals as well as give clear instructions
Identify their own KPA’s
Understand the importance of delegation and giving feedback
Learners are assessed by means of individual and group exercises, participation during group discussions and case studies.
Portfolio of Evidence work and Individual Action Plans commit the learner to self-development and growth.
Training sessions are presented in an informal manner and individuals are encouraged to
participate. Sharing of individual work experiences and knowledge helps learners understand the complexity of the business and how to deal with different situations. Case studies, role-plays and management simulations support learning points. Facilitators guide learners to individual awareness and self-discovery is encouraged and supported.
Customers are our source of income and yet we treat them with such indifference, rudeness and apathy. To succeed AND grow in business, we need to put our customers first and we must learn to treat them accordingly.
DAYS ONE – FOUR
Introduction to Customer Excellence
Attitudes to practice / avoid
Handling difficult situations with assertiveness – telephonically, virtually or face to face
To make learners aware of the importance of customer service – both internally and externally.
Understand the service excellence process
Implement a method of dealing with difficult people professionally
Identify ways in which to manage and retain customers
Realise that attitude and approach are the crux to effective customer service
IN CLASS METHODOLOGY
Participation in role plays, class discussions and exercises
Completion of a Portfolio of Evidence Workbook
One Day In Class – conference venue OR on a client’s site
Blended – 1 morning session in class, 1 morning session VILT
Today’s business environment demands effective relationships with colleagues and clients. Communicating assertively and resolving conflict are some of the skills needed to succeed in business.
Attitude to self/others
Barriers to good communication.
How to Give + Receive Feedback
Assertive behaviour – individual assessment.
Assertive vs aggressive/submissive behaviour
Why aggressive/submissive behaviour?
To understand the pitfalls of interpersonal relationships and to learn how to communicate assertively and resolve conflict.
Accredited with the MERSETA
Individual written assignments must be submitted two weeks after completion of the course. The assignments test the learner’s ability to implement what has been learnt on course and focus on all aspects of conflict resolution and assertive behaviour.
These assignments are part of the summative assessment process.
Identify and understand other people’s communication styles.
Implement appropriate steps to deal with conflict situations.
Understand the difference between assertive, aggressive and submissive behaviours.
Draw up individual Action Plans for the future.
Participation in class discussions and exercises
Completion of Individual Action Plans at the end of each Module
Participation in role plays
Completion of required written assignments.