Multi-Care Reading Community Services Limited
Multi-Care Community Services Reading Ltd Good
This was a comprehensive inspection which took place on 21 May 2018, and it was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available in the office to assist with the inspection.
Before the inspection we reviewed the information we held about the service such as notifications. A notification is information about important events which the service is required to tell us about by law. We contacted the local authority safeguarding team. We also requested feedback from seven community health and social care professionals. We received no responses.
Prior to inspection we request that providers submit a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. However, due to technical issues the provider was unable to submit this to us prior to inspection.
After the inspection we spoke to three people who use the service and two relatives of people who use the service. We spoke to three members of staff a carer, the manager and the nominated individual. We looked at five people’s care plans and associated documents, including medicines records. We checked five staff recruitment files, including the most recently recruited staff. We also looked at staff training records, service improvement and quality assurance audits and accidents/incident records.
Multi-Care Community Services Reading Ltd is run by Multi-Care Reading Community Services Limited
Ms Rachana Ghimire Dhital
Mrs Precila Adriosula
In Reading, RG1 7BX
In Reading, RG1 1NU