Osman M. Karatepe; Ladan Zargar Tizabi
Purpose – The purpose of this study is to develop and test a model, which examines work‐related depression among frontline hotel employees. Specifically, the model examines emotional exhaustion as a full mediator of the effects of positive affectivity and intrinsic motivation on depression. The...
The simultaneous effects of person‐organization and person‐job fit on Turkish hotel managers
Fatma Nur Iplik; Kemal Can Kilic; Azmi Yalcin
Purpose – The purpose of this research is to examine the simultaneous effects of person‐organization (P‐O) and person‐job (P‐J) fit on job attitudes of five star hotels' managers in Turkey. Design/methodology/approach – Data were collected from managers of five star hotels via a web‐based...
Purpose – This paper aims to explore the following question: does the industry context influence management attitudes towards being a professional? Design/methodology/approach – Previous research has identified traits that define a professional. Using this framework, the features of a profession...
Service climate, employee commitment and customer satisfaction Evidence from the hospitality industry in China
Yuanqiong He; Wenli Li; Kin Keung Lai
Purpose – This study attempts to contribute to the knowledge of how service climate improves customer satisfaction in the hospitality industry based on evidence from mainland China. It considers different dimensions of service climate separately, including customer orientation, managerial support...
Effects of authentic atmospherics in ethnic restaurants: investigating Chinese restaurants
SooCheong (Shawn) Jang; Yinghua Liu; Young Namkung
Purpose – Given the rapid development of ethnic‐themed restaurants, this study aims to investigate how authentic atmospherics affects consumer emotions and behavioral intentions in Chinese restaurants in the USA. Design/methodology/approach – A total of 348 usable responses from full table...
Dimensions of hotel experience of people with disabilities: an exploratory study
Yaniv Poria; Arie Reichel; Yael Brandt
Purpose – This exploratory study aims to focus on the challenges arising from the interactions between wheelchair users, individuals using crutches and blind people with the hotel environment as well as on the efforts to overcome these challenges. Design/methodology/approach – The sample was...
Friends to grow and foes to know: lessons in successful stakeholder management from Orlando An interview with William C. Peeper, President (retired), Orlando/Orange County Convention and Visitors Bureau
Purpose – The purpose of this paper is to offer insights and lessons learned about how to successfully balance the interests of the many competing stakeholders who can or do influence the CVB's strategy for marketing a destination. Design/methodology/approach – The study uses a qualitative case...
The cascading affective consequences of exercise among hotel workers
Vincent P. Magnini; Gyumin Lee; BeomCheol (Peter) Kim
Purpose – The purpose of this study is to develop and test a model in which exercise, mediated by emotional intelligence and trust, can result in increased job satisfaction and organizational commitment of frontline hotel workers. Design/methodology/approach – Data for this study were collected...