[MUSIC] Think for a moment about the people in your life who have helped you to develop the most. And for those that come to mind, think of a moment in which you learned something important about yourself, maybe something new about yourself. What were they saying or doing at that time and how did it make you feel? I'm Ellen Van Oosten, Assistant Professor in Organizational Behavior and Director of the Coaching Research Lab at the Weatherhead School of Management. >> I'm Melvin Smith, professor of Organizational Behavior and Faculty Director of Executive Education. >> I'm Richard Boyatzis, Professor in Organizational Behavior of Psychology in Cognitive Science and we are at Case Western Reserve University. >> We develop with help from others that can take many forms. Now we define approaching as a general category that includes mentoring, teaching, and other forms of helping. But most of the time, it takes a form of executive, leadership, career, or life coaching. Specifically, coaching should help a person articulate and move closer to their ideal self, their vision and dreams of their ideal future. As well as enabling them to change their behavior to be more effective and to build more resonant relationships. >> So why don't people learn and change more? One answer is that most of the time, we try to fix others. And when that happens, people close down and change is superficial and short-term. >> In this course, we'll examine how effective coaching occurs. >> We'll focus on a model for encouraging sustained desired change. And focus on two components, discovery of a person's hopes and dreams, and unleashing positive emotion in the coaching conversation. >> This course is about motivating others to learn and change. You will learn how to truly help others. And the techniques you learn will improve your relationships in all areas of your life. >> We will review and apply some of the latest research in management, psychology, education, medicine, and neuroscience. Including research being done by faculty and doctoral students here at Case Western Reserve University, and in our coaching research lab. And you will learn skills in effective coaching. >> We hope to see you in class. [SOUND]