Problem Solving - ESS
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Problem Solvingessgillian2019-05-10T12:15:55+01:00	
Problem solving is central to Lean management and is the primary method of realising improved performance.
“No one has more trouble, than the person who claims to have no trouble.” Taiichi Ohno
Problem solving is central to Lean management and is the primary method of realising improved performance. Problems are welcomed in a Lean culture as the quotation from Ohno (Toyota’s legendry Lean sensei) implies. A culture of hiding problems is a far bigger problem than raising and solving problems every day.
A problem is defined any obstacle that prevents the attainment of the target condition (the gap between current and desired state). The problem usually presents itself as a symptom of an underlying deeper root problem. It is all too commonplace across industry to “band aid” problems or to solve the surface causes or symptoms.
The goals of this workshop include:
Create an understanding of the concept of Root Cause Analysis (RCA)
To impart a familiarity with analytical tools utilised in the determination of Root Causes
To teach the members of this class how to effectively analyse problems, determine their Root Causes and define appropriate Corrective Actions
This workshop will introduce key RCA concepts, and the strategies for successful deployment.
This course is designed for frontline employees, maintenance and production supervisors, and managers interested in utilising systematic problem solving.
Why Do We Perform Root Cause Analysis?
Root Cause Analysis Philosophy
Problem Solving Support Plan
Problem Classification System
Symptom vs. Root Cause
Pulling It All Together with Systematic A3 Problem Solving on a Live Business Problem
What is the background – What are you talking about & why? What are the current conditions?
In 2011 he was selected by Pearson’s the world’s largest book publisher to write The Financial Times Guide to Lean. The book is being translated into Spanish, German, Dutch, and Japanese. The book is currently undergoing assessment for The Shingo Prize Award in the USA.
Course Cost: €490pp