The economics of trust: Liberating profits and restoring corporate vitality :: Федеральный образовательный портал - ЭКОНОМИКА, СОЦИОЛОГИЯ, МЕНЕДЖМЕНТ
Mistrust, argues John O. Whitney, forments meddling corporate bureaucracies that police even the most trivial transactions-squelching innovation and dragging down revenues with crippling administrative overhead. It discourages sales from talking to marketing, marketing to manufacturing, or manufacturing to design. (Or any of them talking to customers of suppliers.) And it provokes harassed managers to endlessly massage their budget and forecast numbers... and their superiors to doubt the results they submit.
Trust and the Bottom Line
Trust and Mistrust1
Part 1. Rewards, Measurements, and Controls
Walking Our Talk: Realignment of Measurements and Rewards
Man Lives by Bread Alone—and Other Flawed Paradigms
Comprehensive Compensation—a New Concept
The Psychology of Controls
Part 2. Trust and Competence
The Permeable Organization Structure
. Competence and Constant Improvement of Individuals
The Trust Factor: Prom Theory to Practice
Appendix A. Bonus Burgers: An Exercise In Accountability and Control
Appendix B. Peed the Winners—Starve the Losers
Appendix C. Conducting the Measurement and Control Audit
control economics of trust manufacturing marketing measurement
Marco Becht, Patrick Bolton, Alisa Roell