Service Integration and Management (SIAM) is an approach for governing and managing the complexity of outsourced multi-vendor service environments. Building upon existing IT service management best practices, SIAM provides guidance on the capabilities and methods for optimising the complex value streams inherent in multi-vendor outsourcing.
ITSM Hub have been working with multiple organisations over the past 5 years to help them understand, establish, refine, and extend use of service integration best practices under multi-source service provision arrangements.
Along the way we have developed some useful tools and techniques, including standardised methods and approaches for onboarding new providers/services and customers. Our SIAM-related services cover:
Baselining of service management practices across either single or multiple service provider organisations
Advice and assistance in developing SIAM tender documents
Advice and assistance in responding to SIAM tenders
Process design and redesign for the new reality of a multi-source environment
New Service Provider and new service onboarding advisory and assistance
SIAM Governance coaching and guidance for customer organisations
Service Integrator coaching and guidance for service integrators
Learn and certify in SIAM. We offer the SIAM Certification training, view our SIAM courses here. (click through to SIAM Courses)