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Understanding the Importance of Hotel Service Culture
Thursday , 11, November 2021 David Scammell Business and Management Comments Off on Understanding the Importance of Hotel Service Culture
The failing economy is causing the hotel service culture to change. Unfortunately, many people in the industry aren't keeping up. Many hotels are suffering as a result. It is not uncommon for the economy to be in crisis to cause staff cuts. Unfortunately, hotels don't take the time necessary to train the staff who is still working. It is difficult to manage the additional duties placed on employees while still working. You can get the right Dana Point hotel at https://www.marinashoreshotel.com/.
The hotel's services suffer and it is obvious very quickly. This is problematic because employees have extra duties and cannot take time off for training. However, it is something that the hotel must focus on if it wants to remain financially viable in difficult times.
It is possible to reduce the likelihood of poor service culture in hotels by planning ahead and understanding the capabilities of current employees. Management can review the employees they are currently keeping and ask them questions about their experience in other areas or what they are most qualified for. Even though clients may have cut back on hotel use, they still expect excellent service from these accommodations.
Employees who have worked for a long time may have provided multiple services and then moved up to higher-ranking positions. This could mean that senior staff members may have to return to the services they provided when they were first hired. Although this can leave employees feeling disappointed, an employee meeting will help to explain the situation and make it better.
Instilling the ability to work together as a team (front-line employees and managers) can help them feel more loyal and give them the motivation they need. It is also a good idea to inform them that if the service falls, there may be more layoffs due to financial conditions. It can be very helpful to give a clear picture of the future and the current needs of the hotel, which can help the business get through difficult times.
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