Kingland House Residential Home Good
The site visit was carried out by two inspectors and a pharmacy inspector. One inspector completed the rest of the inspection. An Expert by Experience supported this inspection by making telephone calls to relatives and friends. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Kingland House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
We announced the inspection the day before we visited to discuss the safety of people, staff and inspectors with reference to Covid-19.
Inspection activity started on 5 August 2020 and ended on 1 September 2020.
We reviewed information we had received about the service since the last inspection this included monthly reports the provider had been required to provide. We sought feedback from the local authority, CCG and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We spoke with four people who used the service and eight relatives or friends about their experience of the care provided. We spoke with six members of staff including the registered manager and deputy manager, care staff, housekeeping and kitchen staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
During our site visit we looked at three people’s care records and six medication records.
Due to the current pandemic, we reduced the time we spent in the home and continued the inspection remotely: this meant that the registered provider sent us various documents electronically, discussions were via email and the telephone and we contacted all of the staff via email. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, staff training and supervision, quality assurance and some policies and procedures.
We continued to seek clarification from the provider to validate evidence found. 14 staff gave us their feedback about the service and we also received information from four professionals.
Kingland House Residential Home is run by Buckland Care Limited
Miss Tracy Louise Waite
Mrs Andrea Cole
In Dorset, BH15 2QJ