payer | Health Care Conversation
A whole-person view reveals individual needs
For many people, the health care system is disjointed and confusing. It’s easy to get overwhelmed and frustrated, which leads to disengagement. This is literally bad for one’s health. To make matters even worse for consumers, they are assuming more of the financial risk than ever before to manage their health. This comes also at […]
Interaction analytics: Harnessing the power of conversation to improve the consumer experience
Companies like Amazon, Zappos and Netflix continue to raise the bar. Consumer expectations related to service and tailored experiences have risen accordingly. Retail may have set the stage for these new norms, but consumers are increasingly expecting higher levels of service when interacting with all types of organizations — including health plans. To meet these […]
Rethinking department cooperation to build IT, HIE systems
To really manage clinical and financial risks, healthcare providers may need to do more with their data. To enable that goal, they may need to rethink how tasks are divided between departments. Health Data Management reported on an issue paper from the Workgroup for Electronic Data Interchange. WEDI found a strong health IT infrastructure and […]