Defining Crisis Communication | Alan Jay Zaremba | Taylor & Francis Gr
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Defining Crisis Communication book
Crisis communication planning is done in teams. This chapter discusses issues pertaining to team interaction with specific applications to crisis situations. Problems identified by participants in meeting sessions often reflect what might be considered minor issues certainly when juxtaposed with major issues that loom during crisis, but these minor issues can accrue and create tensions. Teams that are proactively examining crises will encounter types of problems that differ from the problems encountered by teams in the throes of crisis decision making. In a reactive crisis meeting, the lack of process not only wastes time but also reduces the already limited time available to the extent that intelligent choices are not made because there have been inadequate deliberations. The Asch effect is a frightening example of how crisis decisions can be easily affected by desires to conform. Leadership is important for most crisis groups. The democratic leadership style is likely to be most effective.