2. The Union shall pay the complainant the amount due to him for his home leave ending on 25 July 1997.
There is no evidence to suggest that the staff member was to blame for not knowing that the rule at issue could be applied to him. Its terms should not allow for any ambiguity. While it may certainly be difficult to draft rules which do not need to be rectified subsequently, an organisation should not allow staff members to suffer the full consequences of such shortcomings.
no provision; duty to be informed; ignorance of the rules; duty to know the rules