We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, looked at the overall quality of the service and provided a rating for the service under the Care Act 2014. This was a comprehensive inspection.
The inspection took place on 18 September 2017 and was unannounced. The inspection team consisted of two inspectors, a specialist advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. At this inspection the expert by experience had experience of caring for older people.
Before the inspection we reviewed information we held about the service, including previous inspection reports and notifications the provider had sent to us. A notification is information about important events which the provider is required to tell us about by law. Before the inspection, the provider completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
As part of the inspection we spoke with or received written feedback on the service from two GP’s, a social worker and two specialist nurses. During the inspection we spoke with six people and nine relatives. We observed the care and support people received in the shared areas of the service, including the service of: breakfast, lunch and supper. We spoke with three nurses, five care staff, the training manager, the head chef, the head housekeeper, an activities coordinator, the registered manager, the general manager and the provider.
We reviewed records which included six people’s care plans, four staff recruitment records, four staff supervision records and records relating to the management of the service. We observed a staff shift handover and part of a medicines administration round.
Hill House is run by Woodlands & Hill Brow Limited
Miss Joanna Louise Grinyer
In Hampshire, GU52 0RB