F elicity F inancial S ervices is a full service brokerage. Their primary business objective is to be the premier provider of tailored services to leading edge investors in areas of fixed income securities, vanilla and exotic derivatives, and whole loan investments. What is the primary benefit that an S OA would provide F elicity?
A. Improved business/IT alignment.
B. Improved quality of customer service
C. Consistency in information and behavior across channels
D. Agility to change processes or introduce new products quickly
Answer:D
F elicity F inancial S ervices is a full service brokerage. Their primary business objective is to be the premier provider of tailored services to leading edge investors in areas of fixed income securities, vanilla and exotic derivatives, and whole loan investments. What is the primary benefit that an S OA would provide F elicity?
A. Improved business/IT alignment. B. Improved quality of customer service C. Consistency in information and behavior across channels D. Agility to change processes or introduce new products quickly