The downside of cloud computing, relative to SLAs, is the difficulty in determining which of the following?
A. Root cause for service interruptions
B. Turn-Around-Time (TAT)
C. Mean Time To Recover (MTTR)
D. First Call Resolution (FCR)
Answer:A
The downside of cloud computing, relative to SLAs, is the difficulty in determining which of the following?
A. Root cause for service interruptions B. Turn-Around-Time (TAT) C. Mean Time To Recover (MTTR) D. First Call Resolution (FCR)
Explanation: References: https://en.wikipedia.org/wiki/Service-level_agreement