According to ___, CRM is an iterative process that turns customer information into positive customer relations.
A. Ronald S. Swift
B. Stanley A. Brown
C. Chris Todman
D. Gartner Group
Answer:A
According to ___, CRM is an iterative process that turns customer information into positive customer relations.
A. Ronald S. Swift B. Stanley A. Brown C. Chris Todman D. Gartner Group