In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………..?
A. Feedback
B. Feed forward
C. Both ‘a’ and ‘b’
D. None of these
Answer:B
In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………..?
A. Feedback B. Feed forward C. Both ‘a’ and ‘b’ D. None of these