A workstation presents an error message to a user. The message states that duplicate IP (Internet Protocol) has been detected on the network. After developing a hypothesis, what should the NEXT step be according to the standard troubleshooting model?
A. Test and observe an action plan
B. Gather facts surrounding the error
C. Implement an action plan
D. Document solution and process
Answer:C
A workstation presents an error message to a user. The message states that duplicate IP (Internet Protocol) has been detected on the network. After developing a hypothesis, what should the NEXT step be according to the standard troubleshooting model?
A. Test and observe an action plan B. Gather facts surrounding the error C. Implement an action plan D. Document solution and process