Why are CSQs associated to the team definition?
A. It allows agents to be a part of the CSQ.
B. It allows the associated supervisors to make modifications to the CSQ.
C. It designates which CSQ information to display on the supervisor desktop.
D. It is informational and is used for historical reporting only.
Answer:A
Why are CSQs associated to the team definition?
A. It allows agents to be a part of the CSQ. B. It allows the associated supervisors to make modifications to the CSQ. C. It designates which CSQ information to display on the supervisor desktop. D. It is informational and is used for historical reporting only.