A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?
A. Document findings, actions, and outcomes
B. Escalate problem to a senior technician
C. Re-establish new theory of probable cause
D. Perform a full system backup
Answer:A
A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?
A. Document findings, actions, and outcomes B. Escalate problem to a senior technician C. Re-establish new theory of probable cause D. Perform a full system backup
Explanation: http://ptgmedia.pearsoncmg.com/images/9781587132636/samplechapter/9781587132636_ch04.pdf 5