__________ is an overall favourable impression or unfavourable impression based on the early stages of the service encounter.
A. Cognitive dissonance.
B. Environmental stimulus
C. Visual pathway.
D. Halo effect.
Answer:D
__________ is an overall favourable impression or unfavourable impression based on the early stages of the service encounter.
A. Cognitive dissonance. B. Environmental stimulus C. Visual pathway. D. Halo effect.