Which of the following should be done FIRST when troubleshooting a problem?
A. Test the theory to determine the cause
B. Perform a root cause analysis
C. Establish a plan of action
D. Document outcomes
Answer:A
Which of the following should be done FIRST when troubleshooting a problem?
A. Test the theory to determine the cause B. Perform a root cause analysis C. Establish a plan of action D. Document outcomes