__________ is the study of the use of physical evidence to create service environments and their influence on the perceptions and behaviours of individuals
A. Ergonomics
B. Environmental psychology.
C. Physics
D. Physical sociology
Answer:B
__________ is the study of the use of physical evidence to create service environments and their influence on the perceptions and behaviours of individuals
A. Ergonomics B. Environmental psychology. C. Physics D. Physical sociology