The main drawback of CRM is
A. Implementing CRM before creating a customer strategy
B. Rolling out CRM before changing the organization to match
C. Stalking, not wooing, customers
D. All of the above
Answer:D
The main drawback of CRM is
A. Implementing CRM before creating a customer strategy B. Rolling out CRM before changing the organization to match C. Stalking, not wooing, customers D. All of the above