Which is the MOST LIKELY way of resolving major incidents?
A. A support team following detailed procedures for investigating the incident
B. Users establishing a resolution using self-help
C. A temporary teamworking together to identify a resolution
D. The service desk identifying the cause and a resolution
Answer:C
Which is the MOST LIKELY way of resolving major incidents?
A. A support team following detailed procedures for investigating the incident B. Users establishing a resolution using self-help C. A temporary teamworking together to identify a resolution D. The service desk identifying the cause and a resolution