John is an incident handler at a financial institution. His steps in a recent incident are not up to the standards of the company. John frequently forgets some steps and procedures while handling responses as they are very stressful to perform. Which of the following actions should John take to overcome this problem with the least administrative effort?
A. Increase his technical skills
B. Read the incident manual every time it occurs
C. Select someone else to check the procedures
D. Create an incident checklist
Answer:D
John is an incident handler at a financial institution. His steps in a recent incident are not up to the standards of the company. John frequently forgets some steps and procedures while handling responses as they are very stressful to perform. Which of the following actions should John take to overcome this problem with the least administrative effort?
A. Increase his technical skills B. Read the incident manual every time it occurs C. Select someone else to check the procedures D. Create an incident checklist