Delivering a negative message is difficult, even when it is spoken face-to-face; ___________ is almost guaranteed when it’s received by email.
A. decisiveness
B. defensiveness
C. derisiveness
D. discursiveness
Answer:B
Delivering a negative message is difficult, even when it is spoken face-to-face; ___________ is almost guaranteed when it’s received by email.
A. decisiveness B. defensiveness C. derisiveness D. discursiveness