Which stage of the Continual Service Improvement (CSI) model is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A. How do we get there?
B. Did we get there?
C. Where do we want to be?
D. Where are we now?
Answer:C
Which stage of the Continual Service Improvement (CSI) model is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
A. How do we get there? B. Did we get there? C. Where do we want to be? D. Where are we now?