Why and how is a user MOST LIKELY to contact the service desk?
A. To discuss the cause of an incident via a phone call
B. To request access to a resource via a self service portal
C. To authorize an emergency change via live chat
D. To report a problem using a mobile app
Answer:A
Why and how is a user MOST LIKELY to contact the service desk?
A. To discuss the cause of an incident via a phone call B. To request access to a resource via a self service portal C. To authorize an emergency change via live chat D. To report a problem using a mobile app