As a Service Desk Manager, which option best describes one of your key obligations?
A. Writing and agreeing SLAs
B. Developing Problem Management across IT
C. Aligning Service Desk goals with those of the organisation
D. Ensuring that staff welfare takes overall priority
Answer:C
As a Service Desk Manager, which option best describes one of your key obligations?
A. Writing and agreeing SLAs B. Developing Problem Management across IT C. Aligning Service Desk goals with those of the organisation D. Ensuring that staff welfare takes overall priority