The zone of tolerance is defined by the difference between
A. Predicted service and perceived service.
B. Predicted service and desired service.
C. Desired service and adequate service.
D. Expected service and desired service.
Answer:A
The zone of tolerance is defined by the difference between
A. Predicted service and perceived service. B. Predicted service and desired service. C. Desired service and adequate service. D. Expected service and desired service.