Contracts are used to define:
A. The provision of goods and services by Suppliers
B. Metrics and Critical Success Factors (CSFs) in an external agreement
C. Service Levels that have been agreed between the Service Provider and their Customer
D. The provision of IT services or business services by a Service Provider
Answer:A
Contracts are used to define:
A. The provision of goods and services by Suppliers B. Metrics and Critical Success Factors (CSFs) in an external agreement C. Service Levels that have been agreed between the Service Provider and their Customer D. The provision of IT services or business services by a Service Provider