Which of the following statements pertaining to heterogeneity is false?
A. It is almost impossible for a service operation to achieve 100 percent
B. Perfect quality on an ongoing basis.
C. Customization decreases quality.
D. Standardization and quality control are difficult to achieve.
Answer:B
Which of the following statements pertaining to heterogeneity is false?
A. It is almost impossible for a service operation to achieve 100 percent B. Perfect quality on an ongoing basis. C. Customization decreases quality. D. Standardization and quality control are difficult to achieve.