NOTE: Each correct selection is worth one point.
A. a telephone answering service that has a pre-recorder message
B. a chatbot that provides users with the ability to find answers on a website by themselves
C. telephone voice menus to reduce the load on human resources
D. a service that creates frequently asked questions (FAQ) documents by crawling public websites
Answer:B
NOTE: Each correct selection is worth one point.
A. a telephone answering service that has a pre-recorder message B. a chatbot that provides users with the ability to find answers on a website by themselves C. telephone voice menus to reduce the load on human resources D. a service that creates frequently asked questions (FAQ) documents by crawling public websites