A call centre conducts –
A. both customer-oriented and back-office business
B. both inbound and outbound voice-based business
C. only inbound voice-based business
D. only outbound voice-based business
Answer:C
A call centre conducts –
A. both customer-oriented and back-office business B. both inbound and outbound voice-based business C. only inbound voice-based business D. only outbound voice-based business