Which two actions will result in the needed access? (Choose two.)
A. Administrators configure pre-defined case teams and assignment rules.
B. Case owners configure pre-defined case teams.
C. A case escalation rule assigns ownership to product specialists.
D. Case owners manually add product specialists to ad hoc case teams.
Answer:A
Which two actions will result in the needed access? (Choose two.)
A. Administrators configure pre-defined case teams and assignment rules. B. Case owners configure pre-defined case teams. C. A case escalation rule assigns ownership to product specialists. D. Case owners manually add product specialists to ad hoc case teams.