Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?
A. Customer expectation of the service is less than customer perception of the service
B. Customer expectation of the service is equal to the customer perception of the service
C. Customer expectation of the service is greater than customer perception of the service
D. Customer expectation of the service and customer perception of the service cannot be compared
Answer:A
Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?
A. Customer expectation of the service is less than customer perception of the service B. Customer expectation of the service is equal to the customer perception of the service C. Customer expectation of the service is greater than customer perception of the service D. Customer expectation of the service and customer perception of the service cannot be compared