Which of the following is the process of comparing the business processes and performance metrics including cost, cycle time, productivity, or quality?
A. Agreement
B. COBIT
C. Service Improvement Plan
D. Benchmarking
Answer:D
Which of the following is the process of comparing the business processes and performance metrics including cost, cycle time, productivity, or quality?
A. Agreement B. COBIT C. Service Improvement Plan D. Benchmarking