Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..
A. Place Mix
B. Physical Evidence Mix
C. Process Mix
D. People Mix
Answer:C
Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..
A. Place Mix B. Physical Evidence Mix C. Process Mix D. People Mix