Which of the following is not a step in the construction process of a service blueprint?
A. Obtaining scripts from both customers and employees
B. Segmenting customers based on the content of the script.
C. Identify steps in the process where the system can go awry.
D. Calculating the time frame for service execution.
Answer:C
Which of the following is not a step in the construction process of a service blueprint?
A. Obtaining scripts from both customers and employees B. Segmenting customers based on the content of the script. C. Identify steps in the process where the system can go awry. D. Calculating the time frame for service execution.