What is meant by the urgency of an incident?
A. the time needed by IT Services to resolve the incident
B. the degree to which the incident gives rise to a deviation from the normal service level
C. the degree to which the solution of an incident tolerates delay
D. the relative importance of the incidents when handling them
Answer:C
What is meant by the urgency of an incident?
A. the time needed by IT Services to resolve the incident B. the degree to which the incident gives rise to a deviation from the normal service level C. the degree to which the solution of an incident tolerates delay D. the relative importance of the incidents when handling them