Soft technologies refer to
A. Flexible rules that can be bent to meet customer needs.
B. The personal touches that ultimately lead to customer satisfaction.
C. Guidelines that permit employee empowerment
D. Hardware that facilitates the production of a standardized
Answer:B
Soft technologies refer to
A. Flexible rules that can be bent to meet customer needs. B. The personal touches that ultimately lead to customer satisfaction. C. Guidelines that permit employee empowerment D. Hardware that facilitates the production of a standardized