What can you do to build rapport and match a users communication approach?
A. Try using formal levels of communication
B. Avoid emotional and overly-expressive vocabulary
C. Use similar technical terms to the user
D. Avoid using technical language completely
Answer:C
What can you do to build rapport and match a users communication approach?
A. Try using formal levels of communication B. Avoid emotional and overly-expressive vocabulary C. Use similar technical terms to the user D. Avoid using technical language completely