Which of the following is the MOST important quality of a technician as it relates to customer service?
A. Ability to listen and communicate effectively with the user
B. Ability to quickly fix any technical problem and correctly document the solution
C. Ability to solve any technical problem
D. Ability to maintain complete and concise logs
Answer:A
Which of the following is the MOST important quality of a technician as it relates to customer service?
A. Ability to listen and communicate effectively with the user B. Ability to quickly fix any technical problem and correctly document the solution C. Ability to solve any technical problem D. Ability to maintain complete and concise logs