A customer calls the Service Desk and reports that the system is slow. He asks whether he can begiven another PC like his colleague's, which is much faster. Which term is applicable to this situation?
A. Problem
B. Request for Change
C. Incident
D. Classification
Answer:C
A customer calls the Service Desk and reports that the system is slow. He asks whether he can begiven another PC like his colleague's, which is much faster. Which term is applicable to this situation?
A. Problem B. Request for Change C. Incident D. Classification