One of the major lessons to learn from the Service-Profit Chain is:
A. Customer loyalty leads to customer satisfaction
B. Employee retention leads to employee satisfaction
C. The firm’s profitability leads to customer satisfaction.
D. Revenue growth leads to customer satisfaction
Answer:A
One of the major lessons to learn from the Service-Profit Chain is:
A. Customer loyalty leads to customer satisfaction B. Employee retention leads to employee satisfaction C. The firm’s profitability leads to customer satisfaction. D. Revenue growth leads to customer satisfaction