When the cause of one or more incidents is not known, additional resources are assigned to identify the cause. Which ITIL process is responsible for this?
A. Service Level Management
B. Incident Management
C. Problem Management
D. Capacity Management
Answer:C
When the cause of one or more incidents is not known, additional resources are assigned to identify the cause. Which ITIL process is responsible for this?
A. Service Level Management B. Incident Management C. Problem Management D. Capacity Management