According to the ITIL. v3 framework, what is the primary reason for implementing SLAs?
A. Ensure accurate measurement of response times.
B. Establish an open line of communication between the customer and the service provider
C. Reduce network latency.
D. Provide a legal contract between the customer and the service provider.
Answer:D
According to the ITIL. v3 framework, what is the primary reason for implementing SLAs?
A. Ensure accurate measurement of response times. B. Establish an open line of communication between the customer and the service provider C. Reduce network latency. D. Provide a legal contract between the customer and the service provider.