A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.
A. hardware
B. data
C. procedure
D. people
Answer:B
A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.
A. hardware B. data C. procedure D. people