According to the ITIL. v3 framework, what triggers an incident?
A. whenever a severity 3 incident is closed
B. when the problem is identified as urgent
C. when a problem is discovered during a change window
D. when an outage is called into a service center
Answer:D
According to the ITIL. v3 framework, what triggers an incident?
A. whenever a severity 3 incident is closed B. when the problem is identified as urgent C. when a problem is discovered during a change window D. when an outage is called into a service center