The service industry has several emerging trends that organisations need to be aware of. Which of these should organisations keep a look out for?
A. New competitors entering the marketplace
B. Advances in the internet
C. Heightened customer expectations
D. Advances in e-commerce.
Answer:A
The service industry has several emerging trends that organisations need to be aware of. Which of these should organisations keep a look out for?
A. New competitors entering the marketplace B. Advances in the internet C. Heightened customer expectations D. Advances in e-commerce.