One of the advantages of requiring employees to wear uniforms is that it reduces the customers perception of_______.
A. Intangibility.
B. Inseparability.
C. Heterogeneity.
D. Socialization.
Answer:C
One of the advantages of requiring employees to wear uniforms is that it reduces the customers perception of_______.
A. Intangibility. B. Inseparability. C. Heterogeneity. D. Socialization.