Which of the following is not a benefit of customer satisfaction?
A. The firm is more insulated from price competition.
B. The firm provides a positive work environment for its employees
C. Positive word-of-mouth is generated from satisfied customers
D. Satisfied customers make purchases more frequently
Answer:B
Which of the following is not a benefit of customer satisfaction?
A. The firm is more insulated from price competition. B. The firm provides a positive work environment for its employees C. Positive word-of-mouth is generated from satisfied customers D. Satisfied customers make purchases more frequently