………………..is a tool for simultaneously depicting the service process, the points of customer contact, and the evidence of service from the customer’s point of view.
A. Front end planning
B. Service Blueprinting
C. Service Standardization
D. None of these
Answer:B
………………..is a tool for simultaneously depicting the service process, the points of customer contact, and the evidence of service from the customer’s point of view.
A. Front end planning B. Service Blueprinting C. Service Standardization D. None of these