__________ is an overall favorable impression or unfavorable impression based on early stages of the service encounter.
A. Cognitive dissonance.
B. Environmental stimulus
C. Visual pathway.
D. Halo effect.
Answer:D
__________ is an overall favorable impression or unfavorable impression based on early stages of the service encounter.
A. Cognitive dissonance. B. Environmental stimulus C. Visual pathway. D. Halo effect.