Explanation:Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers.It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. 5. Point out the wrong statement :
A. Data is factual information for analysis
B. BI is a category of database software that provides an interface to help users quickly and interactively scrutinize the results in a variety of dimensions of the data
C. Customer relationship management (CRM) entails all aspects of interaction that a company has with its customer
D. None of the mentioned
Answer:A
Explanation:Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers.It often involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. 5. Point out the wrong statement :
A. Data is factual information for analysis B. BI is a category of database software that provides an interface to help users quickly and interactively scrutinize the results in a variety of dimensions of the data C. Customer relationship management (CRM) entails all aspects of interaction that a company has with its customer D. None of the mentioned
Explanation:Online Analytical Processing is a category of database software that provides an interface to help users quickly and interactively scrutinize the results in a variety of dimensions of the data. 6. ________ is a performance management tool that recapitulates an organization’s performance from several standpoints on a single page.