What is meant by the urgency of an incident?
A. the degree to which the solution of an incident tolerates delay
B. the degree to which the incident gives rise to a deviation from the normal service level
C. the relative importance of the incidents when handling them
D. the time needed by IT Services to resolve the incident
Answer:A
What is meant by the urgency of an incident?
A. the degree to which the solution of an incident tolerates delay B. the degree to which the incident gives rise to a deviation from the normal service level C. the relative importance of the incidents when handling them D. the time needed by IT Services to resolve the incident