Which two options are part of customer relationship management? (Choose two.)
A. Developing market research.
B. Moving the customer towards positive decisions about IT investments and initiatives
C. Classifying customer segments.
D. Identifying key stakeholders.
Answer:B
Which two options are part of customer relationship management? (Choose two.)
A. Developing market research. B. Moving the customer towards positive decisions about IT investments and initiatives C. Classifying customer segments. D. Identifying key stakeholders.