The Service Desk receives different types of calls. Which of the following is an incident?
A. information about the rollout of a specific application
B. a notification that a new toner cartridge has just been installed in a printer
C. a request to install a new bookkeeping package
D. a system message that a printer is not working
Answer:D
The Service Desk receives different types of calls. Which of the following is an incident?
A. information about the rollout of a specific application B. a notification that a new toner cartridge has just been installed in a printer C. a request to install a new bookkeeping package D. a system message that a printer is not working