Which aspects are described in a Service Level Agreement (SLA)?
A. the company strategy
B. the technological developments that can affect the services offered
C. the quality, expressed in quantity and costs, of the services offered
D. the costs and expected revenue of the services offered
Answer:C
Which aspects are described in a Service Level Agreement (SLA)?
A. the company strategy B. the technological developments that can affect the services offered C. the quality, expressed in quantity and costs, of the services offered D. the costs and expected revenue of the services offered