………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
A. Physical evidence
B. Process
C. Place
D. People
Answer:A
………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
A. Physical evidence B. Process C. Place D. People