The characteristics of what, when and how the new services are delivered to the customer are called
A. Continuum of new service development.
B. Service delivery continuum.
C. New service and customer delivery continuum
D. Customer delivery continuum
Answer:B
The characteristics of what, when and how the new services are delivered to the customer are called
A. Continuum of new service development. B. Service delivery continuum. C. New service and customer delivery continuum D. Customer delivery continuum