Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?
A. Problem Management will submit a Request for Change (RFC).
B. Service Level Management will start a Service improvement Program (SIP).
C. Change Management will start a Post Implementation Review (PIR).
D. Release Management will implement the back-out plan.
Answer:D
Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?
A. Problem Management will submit a Request for Change (RFC). B. Service Level Management will start a Service improvement Program (SIP). C. Change Management will start a Post Implementation Review (PIR). D. Release Management will implement the back-out plan.