According to the ITIL. v3 framework, what is the nature of the method used to escalate an issue that is very serious in nature or an issue that could potentially require an excessive amount of time to resolve?
A. both hierarchical and functional
B. both conceptual and procedural
C. both hierarchical and procedural
D. both conceptual and functional
Answer:A
According to the ITIL. v3 framework, what is the nature of the method used to escalate an issue that is very serious in nature or an issue that could potentially require an excessive amount of time to resolve?
A. both hierarchical and functional B. both conceptual and procedural C. both hierarchical and procedural D. both conceptual and functional