Customer competencies can be described as
A. Consumer expectations pertaining to the service delivery process and final outcome
B. Customer perceptions regarding the quality of the outcome
C. Customer abilities that enable them to properly evaluate the servicescape.
D. The ability to interact effectively with other
Answer:C
Customer competencies can be described as
A. Consumer expectations pertaining to the service delivery process and final outcome B. Customer perceptions regarding the quality of the outcome C. Customer abilities that enable them to properly evaluate the servicescape. D. The ability to interact effectively with other