The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6 p.m. Which ITIL process is responsible for solving these difficulties on a structural basis?
A. Capacity Management
B. Availability Management
C. Problem Management
D. Incident Management
Answer:C
The cash registers in a supermarket experience network disruptions daily between 4 p.m. and 6 p.m. Which ITIL process is responsible for solving these difficulties on a structural basis?
A. Capacity Management B. Availability Management C. Problem Management D. Incident Management