One of Problem Management's tasks is to proactively prevent incidents. Which of the following is aProblem Management activity that can be categorized as being proactive?
A. making agreements with the customer using Service Level Agreements
B. analyzing reported incidents in order to make recommendations
C. employing more Problem Managers
D. delivering second-line support, should problems occur
Answer:B
One of Problem Management's tasks is to proactively prevent incidents. Which of the following is aProblem Management activity that can be categorized as being proactive?
A. making agreements with the customer using Service Level Agreements B. analyzing reported incidents in order to make recommendations C. employing more Problem Managers D. delivering second-line support, should problems occur