In which document would you expect to see an overview of actual service achievements against targets?
A. Operational Level Agreement (OLA)
B. Capacity Plan
C. Service Level Agreement (SLA)
D. SLA Monitoring Chart (SLAM)
Answer:D
In which document would you expect to see an overview of actual service achievements against targets?
A. Operational Level Agreement (OLA) B. Capacity Plan C. Service Level Agreement (SLA) D. SLA Monitoring Chart (SLAM)