What formula do you use to calculate the number of agents in a Call Center?
A. Erlang C
B. VG ports + IVR ports
C. AHT * BHCA
D. Erlang B
Answer:A
What formula do you use to calculate the number of agents in a Call Center?
A. Erlang C B. VG ports + IVR ports C. AHT * BHCA D. Erlang B