How best might you use silent time during a call?
A. By reviewing with the userwhats happened with the call so far
B. By clearly identifying whether this is a Service Desk issue
C. By asking about the users emotional state
D. By describing the detail of the behind-the-scenes support process
Answer:A
How best might you use silent time during a call?
A. By reviewing with the userwhats happened with the call so far B. By clearly identifying whether this is a Service Desk issue C. By asking about the users emotional state D. By describing the detail of the behind-the-scenes support process