Where are activities documented with the aim of improving an IT service?
A. Service Level Agreement (SLA)
B. Service Catalogue
C. Service Quality Plan (SQP)
D. Service Improvement Program (SIP)
Answer:D
Where are activities documented with the aim of improving an IT service?
A. Service Level Agreement (SLA) B. Service Catalogue C. Service Quality Plan (SQP) D. Service Improvement Program (SIP)