When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?
A. Problem Management
B. Incident Management
C. Change Management
D. Availability Management
Answer:B
When an organization decides to control the flow of incident information within the IT organization, which ITIL process would it be putting in place?
A. Problem Management B. Incident Management C. Change Management D. Availability Management