Which option best describes the benefits of professionally managing a call?
A. Itoptimises talk time and reduces the volume of calls handled
B. It increases the problem resolution rate and the level of customer satisfaction
C. It increases the average call duration and establishes credibility for the Service Desk
D. It increases the confidence of the SDA and the level of customer satisfaction
Answer:D
Which option best describes the benefits of professionally managing a call?
A. Itoptimises talk time and reduces the volume of calls handled B. It increases the problem resolution rate and the level of customer satisfaction C. It increases the average call duration and establishes credibility for the Service Desk D. It increases the confidence of the SDA and the level of customer satisfaction