What role do keywords play in the Knowledge Base?
A. Keywords are only used to manage the Knowledge Base.
B. Keywords relate similar cases to each other
C. Keywords are used to search for articles.
D. Keywords define the subject tree.
Answer:C
What role do keywords play in the Knowledge Base?
A. Keywords are only used to manage the Knowledge Base. B. Keywords relate similar cases to each other C. Keywords are used to search for articles. D. Keywords define the subject tree.