A robust trouble ticketing system includes which of these critical components?
A. requires separate passwords to maintain separation of duties
B. integrated with financial management systems; unique reference numbers; and urgency, priority, and callback methods
C. unique reference numbers, urgency, device serial numbers
D. integrated with both asset and event management systems, unique reference numbers, and priority and closure categories
Answer:D
A robust trouble ticketing system includes which of these critical components?
A. requires separate passwords to maintain separation of duties B. integrated with financial management systems; unique reference numbers; and urgency, priority, and callback methods C. unique reference numbers, urgency, device serial numbers D. integrated with both asset and event management systems, unique reference numbers, and priority and closure categories