Contracts are used to define:
A.The provision of IT services or business services by a Service Provider
B.The provision of goods and services by Suppliers
C.Service Levels that have been agreed between the Service Provider and their Customer
D.Metrics and Critical Success Factors (CSFs) in an external agreement�
Answer:B
Contracts are used to define:
A.The provision of IT services or business services by a Service Provider B.The provision of goods and services by Suppliers C.Service Levels that have been agreed between the Service Provider and their Customer D.Metrics and Critical Success Factors (CSFs) in an external agreement�