During a service recovery effort, the employee promptly refunded the customers money, but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
A. Interactional
B. Ethical.
C. Social.
D. Procedural
Answer:C
During a service recovery effort, the employee promptly refunded the customers money, but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
A. Interactional B. Ethical. C. Social. D. Procedural