Matching the users communication style is important because
A. It increases comprehension, understanding and customer satisfaction levels
B. It increases comprehension, understanding and reduces call volumes
C. It increases comprehension, understanding and reduces call duration
D. It increases comprehension, understanding and first contact resolution
Answer:A
Matching the users communication style is important because
A. It increases comprehension, understanding and customer satisfaction levels B. It increases comprehension, understanding and reduces call volumes C. It increases comprehension, understanding and reduces call duration D. It increases comprehension, understanding and first contact resolution