Which statement best describes the role of the Service Desk?
A. The Service Desk ensures that the telephone is always manned.
B. The Service Desk ensures that the agreed IT service is available.
C. The primary task of the Service Desk is to investigate problems.
D. The Service Desk functions as the first contact for the customer.
Answer:D
Which statement best describes the role of the Service Desk?
A. The Service Desk ensures that the telephone is always manned. B. The Service Desk ensures that the agreed IT service is available. C. The primary task of the Service Desk is to investigate problems. D. The Service Desk functions as the first contact for the customer.