What aspects would you not expect to see in a Service Level report designed for the customer?
A. the level of availability realized and the time not available per period
B. the percentage of incidents that was resolved within the target
C. the successful and reverted Changes during a specific period
D. the average utilization level of the Service Desk
Answer:D
What aspects would you not expect to see in a Service Level report designed for the customer?
A. the level of availability realized and the time not available per period B. the percentage of incidents that was resolved within the target C. the successful and reverted Changes during a specific period D. the average utilization level of the Service Desk