An outage occurs in location “A” due to a router crash. This is not the first time that the router has had this problem. In fact, it crashed three times within the past 20 days. According to the ITIL. v3 framework, what type of record should be created to resolve this issue?
A. incident ticket
B. change ticket
C. service ticket
D. problem ticket
Answer:D
An outage occurs in location “A” due to a router crash. This is not the first time that the router has had this problem. In fact, it crashed three times within the past 20 days. According to the ITIL. v3 framework, what type of record should be created to resolve this issue?
A. incident ticket B. change ticket C. service ticket D. problem ticket