Where are activities documented with the aim of improving an IT service?
A. Service Improvement Program (SIP)
B. Service Quality Plan (SQP)
C. Service Level Agreement (SLA)
D. Service Catalogue
Answer:A
Where are activities documented with the aim of improving an IT service?
A. Service Improvement Program (SIP) B. Service Quality Plan (SQP) C. Service Level Agreement (SLA) D. Service Catalogue