Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
A. when the customer issue is not service affecting
B. when the Business Partner/Avaya Tier 2 haveisolated issue and found a resolution
C. when the issue for the customer is intermittent
D. when the issue is a common one resolved through an upgrade
Answer:D
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
A. when the customer issue is not service affecting B. when the Business Partner/Avaya Tier 2 haveisolated issue and found a resolution C. when the issue for the customer is intermittent D. when the issue is a common one resolved through an upgrade