In the DMAIC process, a source of customer dissatisfaction is referred to as a(n):
A. critical to quality.
B. outlier feature.
C. dissatisfier.
D. variance factor.
Answer:A
In the DMAIC process, a source of customer dissatisfaction is referred to as a(n):
A. critical to quality. B. outlier feature. C. dissatisfier. D. variance factor.