Reports of different types arrive at a Service Desk. Which of the following reports is an incident?
A. a request for the installation of a new bookkeeping package
B. a report that the printer is not working
C. a question about where the manual is
D. information about the departure time of the train to London
Answer:B
Reports of different types arrive at a Service Desk. Which of the following reports is an incident?
A. a request for the installation of a new bookkeeping package B. a report that the printer is not working C. a question about where the manual is D. information about the departure time of the train to London