In troubleshooting a network incident, you found that the incident is the result of a known error. According to the ITIL. v3 framework, which of the following is an appropriate way to resolve the issue?
A. Understand the business case and get approval.
B. Fix the incident and open a request for change immediately.
C. Update the incident report with closure categorization.
D. Test it in the development environment.
Answer:B
In troubleshooting a network incident, you found that the incident is the result of a known error. According to the ITIL. v3 framework, which of the following is an appropriate way to resolve the issue?
A. Understand the business case and get approval. B. Fix the incident and open a request for change immediately. C. Update the incident report with closure categorization. D. Test it in the development environment.