According to the ITIL. v3 framework, how does problem management contribute to network availability?
A. by maintaining optimal levels of service quality
B. by developing and documenting workarounds to known problems
C. by providing inputs for calculating SLA penalties
D. by restoring normal service operation as quickly as possible
Answer:B
According to the ITIL. v3 framework, how does problem management contribute to network availability?
A. by maintaining optimal levels of service quality B. by developing and documenting workarounds to known problems C. by providing inputs for calculating SLA penalties D. by restoring normal service operation as quickly as possible