Which ITIL process has the following objective? Correcting malfunctions in the services as quickly as possible by minimizing the consequences of the malfunctions, so that the user is hindered as little as possible.
A. Change Management
B. Availability Management
C. Incident Management
D. Problem Management
Answer:C
Which ITIL process has the following objective? Correcting malfunctions in the services as quickly as possible by minimizing the consequences of the malfunctions, so that the user is hindered as little as possible.
A. Change Management B. Availability Management C. Incident Management D. Problem Management