When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _____ is created.
A. customer satisfaction
B. planning excellence
C. a quality rift
D. a value line
Answer:A
When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _____ is created.
A. customer satisfaction B. planning excellence C. a quality rift D. a value line