The most common mistake made when constructing a service blueprint is
A. Bottlenecks are not identified correctly
B. Failure points are not identified correctly
C. The blueprint is one-sided.
D. Representing only the firm’s perception of the process
Answer:D
The most common mistake made when constructing a service blueprint is
A. Bottlenecks are not identified correctly B. Failure points are not identified correctly C. The blueprint is one-sided. D. Representing only the firm’s perception of the process