A preview outbound dialer uses which source and destination resources?
A. a CTI port to the customer
B. the agent line to the customer
C. the agent’s personal line to the customer
D. a CTI port to the agent, then redirected to the customer
Answer:B
A preview outbound dialer uses which source and destination resources?
A. a CTI port to the customer B. the agent line to the customer C. the agent’s personal line to the customer D. a CTI port to the agent, then redirected to the customer