Which ITIL process provides an insight, through the Modeling activity, into trends that could cause performance problems in the future?
A. Availability Management
B. Incident Management
C. Service Level Management
D. Capacity Management
Answer:D
Which ITIL process provides an insight, through the Modeling activity, into trends that could cause performance problems in the future?
A. Availability Management B. Incident Management C. Service Level Management D. Capacity Management