A bank has changed from a system in which lines are formed in front of each teller to a one-line, multiple-server system. When a teller is free, the person at the head of the line goes to that teller. Implementing the new system will:
A. Decrease the bank’s wage expenses because the new system uses fewer tellers.
B. Decrease time customers spend in the line.
C. Increase accuracy in teller reconciliations at the end of the day because fewer customers are served by each teller.
D. Improve on-the-job training for tellers because each will perform different duties.
Answer:B
A bank has changed from a system in which lines are formed in front of each teller to a one-line, multiple-server system. When a teller is free, the person at the head of the line goes to that teller. Implementing the new system will:
A. Decrease the bank’s wage expenses because the new system uses fewer tellers. B. Decrease time customers spend in the line. C. Increase accuracy in teller reconciliations at the end of the day because fewer customers are served by each teller. D. Improve on-the-job training for tellers because each will perform different duties.