According to the ITIL. v3 framework, what are two possible benefits of generating a detailed root cause analysis using chronological timelines? (Choose two.)
A. helps to identify the number of problems opened
B. identifies process deficiencies and breakdowns
C. identifies staffing, skills, and expertise
D. identifies SLA risk fulfillment
Answer:B
According to the ITIL. v3 framework, what are two possible benefits of generating a detailed root cause analysis using chronological timelines? (Choose two.)
A. helps to identify the number of problems opened B. identifies process deficiencies and breakdowns C. identifies staffing, skills, and expertise D. identifies SLA risk fulfillment